Liberty Home Guard Reviews

I would highly recommend Liberty Home Guard for their home warranty. They usually set up an appointment to take care of my problem within 24 hours and make every effort to resolve my issue as timely as they can. Replaced my built-in microwave after determining that the part was significantly back-ordered. Thank you, for the past 6 years of service.

I truly enjoy being a member with Liberty. Any time we need a repair, I simply make a request by calling their customer service line, and the rest is taken care of. Stress-free process, friendly reps, and quick service. High marks for these guys.

This is money well-spent, especially if you are in a newly purchased home, and really can't know what might break down, even if it looks brand spanking new. Liberty has saved me costs already, as I have claimed their service twice. Absolutely delighted.

I went with Liberty because they promised customer service, ease of contact and quick resolutions. I now have my 1st claim, which has been under review for 2 weeks for a new water heater. Liberty claims that they can't reach the tech which is completely untrue. The tech has actually reached out to them several times on my behalf to try and resolve. He is being told by Liberty that the holdup is me. Every time I call I get pushed to a different department with a promise of a call back, which never happens. I have been told there are no supervisors that can be contacted or spoken to. I am basically, hostage to their lack of response and now 2 weeks without hot water in my house is beyond frustrating. At this point, I regret choosing Liberty as my home warranty company. Additionally, the sales person who promised to be my personal agent does nothing but quickly forward me to another department that is a long hold going nowhere.

After my last review I finally received a callback, so I retract my last rating from a 1 to a 4, I thank you for reaching out to me in a timely manner and getting in contact with the Tech. I finally got a hold of him as well.

No urgency to resolve a claim. Our AC went out, we made claim on 03.25.2021, the tech came out two days later & informed us our compressor needs to be replaced. The tech never submitted the diagnostic to Claims Department until 03.29, after I reminded him several times to please do so. Now Liberty does not know if they will cover the compressor because they don’t know the past maintenance (we purchased 6 months ago and there was no reports of any issues with HVAC at the time).

They are fast and efficient in processing claims! I have been a customer of Liberty Home Guard for many years and they have never disappointed me when I filed a claim or needed their assistance. Totally delighted with the customer service and technicians they send to see me.

I received a one-year home warranty as part of the contract with my house purchase 3 years ago. I decided to continue it and am so glad that I did! I’ve had to use Liberty’s service twice and both times were great experiences. Timely, knowledgeable, and very efficient, both technicians and customer service!

NO STARS FOR THIS COMPANY!!! I purchased a policy from Liberty Home Guard for dates 11/16/19 to 1/15/21. I did not use them at all during this period. Around September of 2020 I started getting daily emails and texts about renewing. I called to discuss and I am not kidding when I say they were rude and very pushy. I caught one guy in a lie as he told me this rate would not be honored once I hung up the phone, then I called the guy I used before and it was him!!!! He acted like a different person. Very shady dealings and extreme hard selling, it does not bother me, but I feel so sorry for the vulnerable and elderly that have no idea.

We have had several different issues with plumbing and HVAC in our house. So far we have experienced quick responses, competent and friendly service from customer service reps and technicians. Each of them wore masks and kept the safety covid protocols. We will definitely be renewing our plan.

My house had a pipe leak about three months ago in our upstairs bathroom and created ceiling, wall and floor damage. I filled the claim as soon as I noticed it, and within a week, my problem was taken care of. The plumber who came, was friendly and polite; he was wearing a mask and gloves, which was great! Thank you, guys!

We had a pipe leak in the house but didn't know where it was coming from. The same day Liberty sent us the plumber. He identified the source within the hour and fixed it within the same day. Moreover, he made sure to thoroughly clean the area after completing his work, which we were really happy about. Exceptional service!

I have had the plumber come out recently to unclog a sink drain and fix dripping pipes behind the washer. Liberty's rep responded within minutes of my claim submission and was extremely attentive and caring. They did their best to send me the technician asap, and my problem was solved smoothly. Thank you for your Liberty Home Guard team!

I paid all my monthly premiums on time, All was fine till my fan in my Refrigerator went out so I filled a claims that when this company showed their true colors. They told I had to give them $75 for deductible. Ok so I paid it and no one showed up so I wrote a Google review then I was told by management Sam ** if I removed the review they would waive the $75 fee and give me back my money. So I did.

Impressed by the quality of service and how knowledgeable technicians they send are, the transparency in pricing, which can be customized to meet specific needs, and most importantly, the professional staff who do their best to understand and meet your needs. Keep up!

My dishwasher broke and was actively leaking water. Turned out it was actually a pipe that was near the dishwasher. I was in a panic and called Liberty right away. The reps explained to me, step by step, how to stop the active leak and they also prioritized a plumber. They told me a plumber in their network was actually in the area wrapping up a job and that they would see if they could get him to stop by my house on the way. The plumber was at my house in 25 minutes and was actually able to fully fix the issue later that day. I could not be happier with their service.

Eric, the representative who signed us up was super knowledgeable. He knew their policy in and out and answered all our questions (and we had a ton). I knew we’d benefit from a provider that can assist us with everyday situations that arise when owning a home. Eric walked me through the various plans, and after hearing the options, it seemed like the right move to upgrade our plan. I know if something arises, I have the best team on my side. Thank you so much Eric for your patience and guidance.

After calling Liberty Home Guard, my claim for my garbage disposal was immediately assigned for a replacement. They decided to save me on the hassle of waiting for a technician, and they just shipped the replacement directly to us. The technician they found to install the new disposal did a great job! I definitely recommend LHG and their service!

Liberty Home is the worst. Absolutely the worst company I've ever dealt with in my life. I've been in customer service for forty years and have NEVER been treated this way. They have no integrity. They lie and put you off, never responding to your concerns. I call them regarding my range issue in September, they promised my 86 year old MOM that they would fix it before the holidays. After November I contacted them of which resulted in a lie, they got back to me in December indicating they could NOT find the part, therefore offering me 200. Dollars as my unit was too old. (10) years. I became so frustrated and was then offered a replacement for about 1400.00 dollars. I became so angry ???? I simply asked for the two hundred dollars they then wanted a receipt, my blood pressure exploded. Only after threatening to go live on a review did they back off.

Tito's Appliance Westchester LLC recommends any home owner to get Home Insurance with Liberty Home Guards. It is the best company in the Home Warrantee field. Their system is Technician/Customer friendly. Mr. Ryan ** from Customer Services is one of the best Agents is very helpful and friendly.

Liberty Home Guard really came through this time just like they have before. I've had to make several claims over the years, and they have consistently come through helping me out. Will use them for my next house purchase which is happening in 45 days or so.

I am so very pleased of how Jack helped me out in every which way. He went beyond what he had to do and showed me and let me know about everything so thank you very much Jack. Even though it took me a while to get back to him on my part he knew exactly who I was and everyone there that also answer the phone was very good also.

This was my first time using LHG, I put in the claim to fix my refrigerator, lost most of the food because the refrigerator is warm, and as of today (12 days later!) it has NOT been fixed. The service fee got charged right away but the job still not done. A refrigerator is not something that can wait weeks to be repaired, Totally unacceptable.

The technician Liberty Home Guard had sent, replaced my burned out filter pump, and they investigated why my spa was draining the way it was every night. It took the technician about an hour, and he was able to give me some recommendations to reduce my energy bill. Very strong service from the Liberty Home Guard team.

Our hot water tank went out, I turned off the water, and we had no water till the next day. The very next day, Liberty had sent a plumber, who knew what he was doing. Let us know that the whole thing had failed and we were in need of a replacement. The next week we had a new tank, and now the hot water is piping hot. Good service, Liberty!

I submitted a claim through the customer portal, and within 15 minutes someone from Liberty Home Guard called to tell me they had a technician en route to my home. I know they probably won’t be able to service me that quickly for every claim but I was super impressed with this one for sure. Thank you Liberty and shout out to Freddy for getting this done so quickly.

We have had a home warranty with Liberty Home Guard for a few years. They always are prompt and keep in communication with us. All my experiences thus far have been positive ones. I appreciate their consistency and care they have for their customers.

I submitted a claim on 8/07/20 for my LG freezer that would not reach proper temperature. It wasn't until 11/03/20 that a representative finally admitted they were not going to be able to complete the repair and I should just contact LG. However, the 5 year limited warranty on the Fridge expired during this battle with Liberty Home Guard (LHG)! I did contact a new technician with Texas AC & Heat, who came out the same week and repaired the freezer. It took LHG 90 days of stringing me along to admit they could not complete the repair. It took Texas AC & Heat 2 days to repair the fridge. The bill was $350 and the LG representative explained that if the limited warranty had not already expired, they would have refunded me any labor costs. In other words, I lost $350 plus the $260 I've paid LHG over 4 months because of LHG's incompetence and/or fraud.

I was very pleased with the services I received from Liberty Home Guard. Filing a claim was quick and easy and done online. Intuitive interface with tons of functionality to manage my account and homes. They have done a great job considering the circumstances.

Love that they are cheap, that they include already diagnosed issues and offered discounts for multiple years to include free roof repairs. They also offered free waived copays for initial visits when an issue arises. The salesman was nice and it was reassuring that there didn’t seem to be any hidden agenda with this company. It is what they say it is.

Having experienced disappointing customer service from other home warranty companies in the past, we have been delighted with the service we have received from Liberty Home Guard. The customer service is quick to process our claims and get a contractor to us on time. We have been with them for the past 2 years and, in that time, have had service performed on our HVAC system a few times, garage door opener repair, and replacement of a microwave oven which could not be repaired. In every case, the technicians who were sent to us performed professionally, efficiently, and competently. Thanks!

Our experience with Liberty Home Guard has been a pleasant surprise. We’ve dealt with many providers in the past and these guys actually do what they say they're going to do. They have great technicians who come out to do the work. Everyone we have met or spoken with has been professional and knowledgeable. Keep up the great work!

Agent gave me information I needed to make my decision. Very detailed on what all was covered. Explained payment options which determined if this could be fitted into my budget. Have done business previously with 2 of the companies on your list and this one has a higher rating. I’m sincerely hoping for a better experience.

The team sent someone out quickly to inspect our refrigerator to determine whether a repair or replacement was warranted. LHG's technician determined that the unit could be repaired and he actually had the spare part in his office. He was back at my house the next day and facilitated the repair.

Purchased a new home recently and needed to find a home warranty service. I settled on Liberty Home Guard. Great customer service and affordable price. Made the option to purchase easy and allowed me to split the payments in half.

Well, I'm basically satisfied, it's just that I had my bike stolen and I couldn't claim because of the deductible, that's the 2nd time that's happened to me not with the same company but still it sucks again.

It was our second warranty claim since establishing our contract with Liberty Home Guard. As with the first experience, this service visit went very well. No surprises, the tech was professional, courteous, and repaired our garbage disposal as we had hoped. Well done.

My first claim was on a broken garbage disposal. I called to submit the claim, and within a few minutes, I received a response that included the name of the plumber and the time he would come. The plumber came that day and replaced the disposal, which had a cracked case. Liberty Home guard was prompt, as was the repair.

ThIs company write hot checks. Please be aware they don't pay you! They mail me a Hot Hot check with their letterhead and New York address. This was for repair work! I paid 900 for heating unit also! No reimbursement...

We have recently had to place six different service calls (between two units in a triplex). The service has been excellent - there is always a representative available. The technicians that LHG has sent to us have all been knowledgeable and timely (next business day service call and all the issues resolved with a single visit). There is no question in my mind that the LHG Warranty is worth every penny. Thank you for the great service!

We purchased our home almost 6 years ago and have continued to renew our warranty because of the peace of mind it gives us. We had rented for most of our lives until owning a home, and being able to call one number - or go to one website - when problems arise is wonderful and simple. The staff are friendly, helpful, and efficient. Thumbs up Liberty Home Guard.

Liberty Home Guard has met and even exceeded my expectations every time I have had to contact them. Customer service has been great, and I have had no disputes over coverage. Their technicians were never late and did their best to solve the issue. Great service - thank you so much, LHG!

I have had this home warranty contract with Liberty for many years and have never had a negative experience with any claims. All technicians that they have assigned my claims to have been courteous, on time, efficient & neat. I would highly recommend them.

I recently switched from another company to Liberty Home Guard. I have had two situations where I have had to request service under my warranty. Both were handled quickly, professionally, and very much to my satisfaction. I certainly recommend them.

Liberty Home Guard is responsive, professional, and thorough. They've gone the extra mile to ensure our total satisfaction. Thank you Liberty Home Guard for the excellent service! Shout out to Ben who was awesome when getting my last claim handled.

We had never used a home warranty company before, and we were about a month and a half in with another home warranty company we went through. We had to wait for the 30 days with this other company and within one to two claims, they were shoddy with their customer service. It wasn't so much the claim by the time that was done, it was the callback to being able to contact somebody. It was terrible, so I wanted to look into other options. I looked at ConsumerAffairs first and I did more research with Liberty. I saw that they had good ratings and I was very pleased when I saw the reviews, so I chose them. I called on the phone and the application was super easy. Liberty has been a breath of fresh air to deal with. We have four properties that are insured by them and we’re very pleased.

I was searching for a new home warranty because I was with a different one and I got in contact with Sam ** from Liberty Home Guard. He informed me that there is no wait Time because they have people on call all day long and The claim process is quicker. Since I started I tried to put one claim in and I called several times and I had to get someone to call me back because no one was available. Then I when I finally gave up and I submitted my claim online and the service fee was 85 dollars which I agreed on 65. When I seen the 85 I had no idea where that price even came from and no one could give me a answer. After paying it and submitting the claim the Plumber came out to look at my bathtub and they tried to get a hold of LHG also after and could not reach them after several attempts.

LHG is a company that sticks by their commitments. When we first moved in, we had a water heater that wasn't heating, and they sent a technician out immediately. It turned out that it was just a minor adjustment that needed to be done to get it working.

Liberty Home Guard is always quick to get a claim going when I call with an issue. I have been impressed with the professionalism of the technicians they have sent to my house. I have called for problems with the HVAC and electrical systems in my home and both times all went smoothly.

I had a great conversation with Sam who was the sales guy. He did a great job explaining the policy. I had been burned by several home warranties that were great at one thing which is collecting your payment. When it comes time to make a claim, it is finger-pointing. I told Sam that was my experience with other home warranty companies and he said, "We have an A+ rating with the Better Business Bureau. We have a very large network." He also talked about the pest control, gutter cleaning and roof leak checking and repair which sounded great. I don't need to be on a ladder getting leaves out of my gutter. I almost signed up for the three-year $3,000 plan but I thought to see what the reality is in the first year then we can renew it if it's a good experience.

My garage door wouldn't go up and down. It took about a week for Liberty to fix it but the technician fully addressed the problem and replaced it with a new one. I also have a current claim for a dryer and a tech is supposed to come out tomorrow. Overall, Liberty has been doing fine. Things just take a bit longer than I would have hoped.

I switched to this company because of the good reviews and what the website said. But they misrepresent themselves big time. My 2011 dishwasher broke and they came out. I pay over $60 a month for the best coverage and it is $80 per house call per broken item. The technician said it was my control board and Liberty Home Guard took over a week to get back to me to say it was a covered part and they recommend the unit be replaced because of its age. They said they would contribute $150 towards a replacement. I was aghast. In Their website it specifically states several times if a unit is broken and they recommend replacement they will replace it. It does not say ANYWHERE that they will “contribute” to the replacement. If it did I wouldn’t have chosen this company as that is NOT what a home warranty is for. Especially only $150 when it’s an $80 house call fee and over $60 a month. So I tell them “not acceptable” and they say they will call me back.

We have been delighted over the years with LHG. They have been very easy to talk to and place claims with. They send quality technicians, who always arrive on time and are real professionals. Thank you for the peace of mind.

It took me minutes to get an appointment set up with a contractor through Liberty Home Guard. The contractor arrived early and the repair work on my oven was done in less than 30 minutes. Amazing service.

We just bought a house and we were looking at getting service. We thought of using American Home Shield, which we had previously. Then, looking at something on the web and doing comparisons, we came across Liberty Home Guard. There was some sort of comparison chart that showed a grading of home warranty services and based on that, we thought, “Well, we've had experience with American Home Shield for quite a few years.” We thought we’d try somebody different that seemed to grade out a little better.

I spoke with a couple of different companies and the guy at Liberty Home Guard offered me a deal because we have multiple properties. I had a service request for an electrical issue and I called them on the phone. It was easy enough. They didn't have anyone in our area, so I had to find someone. I wasn't terribly surprised that they didn't have someone in our area because those particular properties are in a very small town. So, that wasn't unexpected. They did a great job of going ahead and covering it then and they did pay for it. I was satisfied with the way they did it.

I went to a site that listed the top 10 home warranty companies. I've had Total Home, AHS and somebody else. I wasn't too happy with Total Home. The agent from the site advised me that AHS was a good company, but they had expanded too much and is unable to service everybody under the program. So, I went with Liberty based on that. I thought Liberty was gonna send me a contract but I looked it up online and read the contract and it's a typical contract. There are a lot of things that aren't covered. I understand that. The things that break are not covered, but that's universal to all the home warranty companies. I was just looking for something that covered major repairs. Liberty's price was not that good, but it was good enough for me to subscribe.

Liberty Home Guard is reasonable price-wise, and so we wanted to see how it goes. We had a few different companies previously. I applied to Liberty by phone. It was pretty easy. We are taking all the appliances plus systems, and I’m paying 450 a year. It's $50 or $60 per visit when they come to check.

Had my first phone call for repair on my refrigerator 2 days ago. Max from customer service was extremely competent and effective. I did not have to wait long for him to answer my phone call, and he managed to have a technician at my home the next day. Thank you.

While submitting a claim to Liberty Home is easy, them responding is a completely different story. I'm aggravated about a couple of things with them. The technicians they have sent have been terrible. The first time I called was for my air conditioning and the tech they sent completely lied to Liberty so he can make as much money as possible. What he said was wrong was not wrong. He tried to charge Liberty $1,000 for that. It cost me $30 to fix what was wrong and Liberty still charged me the $65.

We have LHG's total home guard plan for a while. They promptly accept requests for service of any of our appliances and always keep all developments of all cases under control. Never had a single complaint about their service. Thank you.

Liberty always chooses the best technicians. Recently, one of my outlets stopped working and he sent over an exceptionally courteous and diligent electrician who treated my home with the utmost care. I sleep easier at night knowing that I’ll always receive the best service possible.

When my refrigerator stopped running, I worried that all the food inside was going to go bad. When I called, they told me not to worry. They sent a technician over the next morning and he did not rest until the refrigerator was fixed. Their quick work saved me.

I have nothing but positive things to say about LHG. I bought a policy on my home for my aging appliances, and they have done a great job. I needed them on 3 different occasions, and each time the process was easy and the customer service team was very courteous.

In my experience, this is the best home warranty company I've ever dealt with. I have a home inspection company and see the bad service from other companies that is available to new homeowners. These guys offer fantastic maintenance programs and when something does fail, they're fair and super responsive. I highly recommend them for anyone considering a home warranty and will be sure to tell my clients about them based on my personal experience.

Upon speaking with a claims manager they were more than happy to reach a compromise that was agreeable to both parties.

Every time I have gone through Liberty Home Services for home repairs has been a good experience. Their customer service is great. They make sure to let you know how the service call process is going and continue to keep in touch through it all. There are no long wait times to get the repairs done.

In my experience Liberty Is a great warranty company. The couple of claims that I have had were settled quickly. One was a garage door claim and when the garage found more damage than the estimate showed they quickly got the additional funds to complete the repair out. The recent discounts they gave us due to the COVID-19 pandemic has been especially helpful during a hard financial spot.

I’ve recently purchased a 2 year plan, even though I was a bit skeptical. But never regretted it. When my waste disposer got broken, Max was patient with me, due to not completely understanding the steps needed. Made sure all the information I gave him was accurate to better serve and submit a claim. He made me aware of my options with my repair and how the process works, so I felt at ease making the claim for our needs.

I started my application to Liberty Home Guard online and was called by a rep named Eddie. He got me signed up and he was very private, friendly and professional. My experience with Liberty has been very good thus far.

A legitimate claim, per policy, has been denied. The gas regulator to my Fisher & Paykel have seized. I called in a claim, explained "the metal piece attaching to motor covered by knobs have seized. In my attempt to turn off gas the metal rod broke inside the knob." They are denying the claim as they feel is not mechanical problem! And the age of the stovetop -13 years.

Jonathan was an absolute pleasure to work with. I needed to have my refrigerator fixed and he made it right. Even though there were a few bumps in the road, they got the job done and it was not easy. Thank you Jonathan.

I did the application with Liberty by phone and the rep was knowledgeable.

I had Liberty insurance and a policy for my home insurance, which was why I chose Liberty Home Guard. I made an appointment last week and they took $47 out of my account but they haven’t sent out my policy yet. They told me I gotta wait for 30 days to file a service request. That’s probably around September.

When I had a breakdown with my air conditioning they were very compassionate and helpful. Their answers basically were that they would make us a high priority and this was treated like an emergency. They had my entire system back up and running in 2 days. Their rates are good for what they give.

Last week my refrigerator failed. I called Liberty Home Guard and within 24 hrs I had a service appointment scheduled. The technician was very knowledgeable and professional. He deemed my unit to be irreparable and it needed to be replaced. The equipment was ordered and the final install is due this week. I give them 5 stars and would definitely recommend this warranty to my family and friends.

I was with a company for two years and there was a situation that their call center where you put in your claims was in the Philippines. It was really messed up bad. I decided to change carriers and I went with Liberty Home Guard for less than 24 hours. But I discover that the salesman, Daniel, had repeatedly lied to me and told me that they had an A-plus accreditation with the BBB along with a number of other things. I should have just said I would do my research and to call me back the next day. But I didn't. I signed up with them then I did my research.

I am in a very tight financial situation due to some medical issues. I have shopped my particular plan around numerous times. I have never found a company that has been able to beat Liberty’s rates. And their customer service when I have called in with some question or concern has always been exceptional!

I was very worried because my refrigerator stopped working. It was hot, and I was afraid all the food would go bad. I called into Liberty Home Guard and spoke with Alison, and she said they’ll deal with my problem right away as it’s an emergency. A claim was filed. They sent a technician the same day, and in a couple of hours my fridge was back to normal.

I've signed up with the company a year ago after reading the stellar reviews. The cost was acceptable and the initial interaction with the customer service team was very pleasant. However, this was the end of the good experience. The first claim I filed about a broken microwave, I was accused of fraud. After speaking with the management, the claim was processed and I finally received the appliance, which I had to install on my own.

Not sure of the ‘value’ of my policy. I’ve been with them for years, without incident. I like the website. I like I change my payment date to match payroll or an unexpected expense. But I’ve been looking at changing because of the cost, others have offered lower rates, but I am skeptical since they have worse ratings than Liberty. Staying with them for now.

Our family chose Liberty Home Guard to have warranty protection with. I looked around a lot, and while it's not the cheapest, I couldn't have asked for a better company. All of my questions were answered, and as a first time homeowner at 39, I had a lot of questions. The only reason I cancelled was because my family was having health problems, so I moved back home to be with them and honestly I just don’t need the warranty right now. Once I move out again, I will be going straight back to Liberty Home Guard.

Unfulfilled Commitments and Poor Customer Experience. Having moved and purchased five homes, decided to try Liberty Home Guard due to ratings and voiced commitment to customer service. Sadly, I should have stayed with known companies. LHG is a newer company that has long call waits, finally has a new portal and looks for excuses not to service claims rather than meet the terms of the contract. Note that the contract has a limit/cap on reimbursable expenditures for the first three months. This is something that was not covered on the sales call and is hidden in the terms and conditions.

Today is Saturday, July 4th and we haven’t had water in our house since Sunday!! Let me tell you why and why to stay away from this company!! We had a pipe disconnect on Sunday night which caused us to turn off our water or it would flood our house. So I called Sunday night and she told me that they would dispatch this to claims and somebody will give me a call tomorrow. So Monday comes and nobody calls, so I called them. I tried very hard to explain to the woman on the phone what was wrong but she was not understanding and throwing in well pump and all this other stuff saying that it’s not covered and all this other stuff that was not the issue.

Everything went fine with my recent experience with Liberty Home. I called them. They contacted a garage door company and the garage door company contacted me. The contractor seemed to know what he was doing and talking about and I was very comfortable with the service. One thing that I don’t necessarily like is that I have to pay before they even get somebody to my house. That part, I'm not real comfortable with. Normally, I don’t get charged until the service is complete. But, they charge you before somebody even comes to your door. It is what it is right now, but if I could change it, I would.

My Liberty Home Guard package is okay. It’s a good company and I haven’t had any problems with them.

The contractor who came for my plumbing claim was good and was able to fix my issue.

It took me two months to get to this point (on my outdoor spa repair). It is still not fixed. I have an issue with spa heater (I paid for the extra coverage) and they literally labored for two weeks to find a loophole to not cover the repairs. They Diagnostics said they heater was broken and one of the symptoms was water leaking. Every time my technician checked in with them, they had another reason to not pay. They sound good on the phone, and talked me into dropping my old coverage, but getting them to set up appointments, follow up with the contractor, and get repairs done, was a horrible experience. I am going back to my previous home warranty program as soon as possible.

Having a home warranty has been helpful in the past years when we’ve had other homes and we wanted to cover whatever we could cover with the best possible company. We were looking for general coverage of equipment and material, like refrigerators and dishwashers. So far, our experience with Liberty Home Guard has been excellent.

I was happy with the coverage that I got from Liberty Home Guard. Their rep explained to me the way it would work. I got a copay for 50 something bucks if I'd need to get something fixed. One thing I don’t have that I want right now is coverage on some type of grinder thing for my sewage to go through. The rep had told me that I could always call back and add that on. Also, I had to call them back because they overcharged me. They had told me it’d be about three to four business days to get my money back, but I actually got it back the next day. In general, I'm happy with speaking to their customer service.

A contractor from Around The Clock Appliance recommended Liberty Home Guard to me for a rental property that I have. Previously, I used to have American Home Shield which was a bit more expensive. The contractor said that he has never seen Liberty deny a claim and that they were always quick to get someone out to their customer. I went with them and I hoped the claim process would have been simpler. I hoped it could be online like American Home Shield had it. However, Liberty's website is under construction and I had to make a phone call instead. Still, everything worked out. Liberty's warranty could be more affordable. Regardless, when I used my warranty for my washer, they responded pretty quickly considering COVID has been slowing things down a lot. Around The Clock Appliance's tech came again and he was awesome. I got my washer fixed quickly.

I am having recurring issues with some of my appliances lately but because I have a policy it makes it much easier to get somebody out to fix it super quick. Very good service and I have no complaints thus far.

Filed a claim to have my air condition fixed with summer coming soon. Within a few days they sent somebody out to come fix it and it's working good as new now. It was very smooth and no nonsense which I like.

I called in a few days ago to their claims department and while my issue wasn't covered, they were able to help me find and schedule a technician to fix the issue at a lower price than I can find online.

We’ve been in the house for five and a half years and ni the first two years, we had a home warranty. Then, we stopped because we were paying deductibles, and some things were covered, and some things weren’t. We decided that if there ever was a major repair, then, we just would cash flow it and we didn’t need the warranty. We weren’t sure if we were getting the value out of it.

My mother got insurance through Liberty Home Guard and told me about it. I thought I'd give it a try. Signing up with them was smooth, simple, clear, and pretty quick. The contract came a day after.

I wanted to have a change from the current company. I talked to a rep and he explained things well. The Libberty Home Guard warranty stops like one year and I decided to go for three years. We had a garbage disposal claim recently. The workman who came out was on a call most of the time and he said that Liberty didn’t approve right away whatever he asked. He showed us the disappointment straight away to us. So then he removed everything and got up in the disposal, and he didn’t fit anything back. He just left. The next day I spoke to Liberty and they said it was approved. I called the workman and he went out of his way to come back to fix everything although it was a little bit of a mess.

A friend I work with told me about another company and I went online and started to compare rates. I joined Liberty at the end of last year. The representative emailed me when I first joined and told me if I had any issues to email her. I did and she responded promptly, and everything was taken care of. The plan options were perfect and I was very satisfied. The claim on my garage door opener went good. The technician changed all my sensors and it’s working fantastic.

I did a Google search on best home warranty companies and providers and Liberty Home Guard was in the top three. So, I called them for a quote. The application process was fairly easy. The coverage seemed fairly standard compared to what the other one I had previously worked with was. Our AC unit failed, and so I called them. They dispatched an AC certified technician company and they came out here and had it fixed within three days. They were Bona certified. They were a legitimate AC company, so they work with folks that had the qualifications, at least, so far that I've seen. I've actually called them four times since we moved in. We had some issues with the house and each time, it’s been a certified provider that came in.

We had one incident and I called Liberty about it, and there was a technician who came. But based on my discussion with the technician, she did not fix everything. She fixed only half of what the issue was. That means we still have the issue. I'm not a person who understands electronics. I will be happy if I see them. If I have issues with my refrigerator, to have somebody come in and take care of it is how I want it to be. But somebody came and told me, “A, we can do, B, we cannot do because they told us not to do B, they told us only to do A.” I asked her, what will happen if they don't do B. She told me they'll come back in a couple of years. That doesn’t make me happy but I think for two years, nothing will happen. But my expectation was it will be totally taken care of.

I was looking to get out of my current warranty because it seemed like every time I needed a service call, they either couldn’t fix it or wouldn’t fix it. It was just always an issue. They always made me pay the service fee. I looked up some places and I got a quote from Liberty Home Guard. The gentleman I talked to was extremely helpful and informative. I went ahead and purchased the warranty on-the-spot with him. He offered me other options as well. It was very easy, quick, and definitely a good process.

I liked Liberty’s pricing and what's covered in their plan is good. The tech was in and out superfast for my claim on the dishwasher and he knew the problem before he even came. So, it was an easy fix. It was great.

We had just purchased this home and so, it was used and we needed a warranty for it. I was looking at different companies and Liberty was highly recommended from multiple sites. The application was on the phone and it was seamless. When we had a problem that needed addressing, they were good about not saying that it couldn't be fixed. They were very receptive to fixing it. There was a clicking sound on our Whirlpool cooktop stove and the technician came out and identified it. He had to order a part, which took about seven days to come in, and he came back and replaced it. It was flawless and the communication was great. The technician was very friendly, polite, on time and he communicated with us before he got to our house. He also gave us a timeframe of when he would be here. He was a pleasure to deal with. It was an excellent experience with Liberty.

This past service with Liberty is almost like pulling teeth. I’ve had to call multiple times to get them to send another person out on this claim. When we finally got it, it was resolved but today, they were telling me there were some things within the contract where something wouldn’t be covered. I don't have access to that and I’ve asked them to send that to me, which we’re still waiting on. Also, their online portal is supposed to work to schedule any issues if we need to submit a claim. The site was down in October and it’s still the same thing so, that’s frustrating because I’d rather do the more efficient way than calling and not getting anyone. So, it hasn’t been great. If they can get the website working, that’s a huge thing because nobody wants to be on the phone all day. But the technicians who came in were good.

I had HSA before and they weren’t all that good. Liberty is very good and the reps were all very nice. My claim on the septic tank went well and the contractors were awesome.

I’ve been with Home Shield and they raised my premium crazy high. I just started with Liberty Home Guard and as far as coverage, everything was pretty similar. I had called to inquire about their coverage in January and they kept following up with me. I would receive text messages about their offers they were giving out. Everything is working out good.

We had American Home Shield last year and they were awful. We bought a house that’s a little bit older so, we were happy to have a warranty with it. When we were set to renew, I kinda told AHS to either clean up their act or I’m finding somebody else, and they didn’t. So, I did my research and Liberty happened to be the better rated company. The application was very easy and the reps were able to go through my options very quickly without an issue.

Liberty sent a company for my issue with plumbing and I waited for five days. They never called me. I called the company and they said they never had the work order. I asked Liberty to resend the work order and they said they sent it. Then, this guy shows up and says that Liberty never contacted them and that I had to pay him. I showed him the message Liberty Home Guard sent me and then we had to call them. They had to talk to them. Finally, Liberty gave some payment information and it was okay to fix it. The guy hasn’t fixed it though. He said he needed a part and he said he’ll come yesterday but he didn’t. He was supposed to come today, so I’m still waiting.

We had a different warranty provider when I bought the house the year before and Liberty is my second one. Their price came out less than the one from last year but it had the exact same coverage, so it was great. I’ve used Liberty once for a problem and everything went fine, so that was good. I called later in the night and the answering system took all my information. Someone called me the next day. The rep was very professional and answered all my questions. So, I was very pleased with it. The contractor was quick to respond and he came out within a day.

I've filed a handful of claims with Liberty and so far and I like how simple they make things. The process is relatively painless, they did a great job of staying on top of things for us. My hot water heater broke and I they had a contractor out in a day to tell us it needed to be replaced. The replacement arrived in 3 days and we had everything up and running.

I decided to research home warranties after my Realtor recommended I get one for our new home. I purchased coverage with Liberty Home Guard around half an hour ago so I don't have anything notable to say about the service yet aside for the fact that the rep I spoke with was courteous and patient with me. They answered all of my questions and didn't rush me off the phone.

I'm a busy guy and I don't have the time to search out a technician to fix everything whenever something breaks. Independent of everything else Liberty Home Guard is worth it for me because the convenience of simply calling them on the phone whenever something breaks and having them handle the rest saves me time and money.

I bought a home last year and it came with a policy with this company. I kinda knew I had some kind of coverage but didn't really understand what I was paying for. Last week my oven broke and I gave them a call to see if they'll fix it for me. The representative was incredibly kind and she took the time to explain to me exactly what the coverage I have covers and that my issue is covered. They sent somebody out to fix it and I'm glad to report that as of this morning my oven is fixed. They asked me to leave a review if I was pleased with their service and I sure am. Review left!

I'm leaving this review after filing my first claim with them, the claims team was very helpful. They told me that because of the pandemic that there could be delays in sending out a technician to fix my dishwasher but they kept in constant contact to make sure the issue was eventually attended to and fixed. Everything went very well. Five stars from me.

A friend recommended Liberty Home Guard so I gave them a call. Their salesmen were very nice and practically bent over backwards to ensure that the policy I'm getting matches my needs. I think I got a fair price. I hope my claims experience will be as smooth as the sign up was.

Every appliance I've purchased over the past 10 years just so happens to require maintenance months after the original warranty expires. Having a home warranty saves me lots of money in the long term since any time I have a problem, they will send somebody to fix it for much cheaper than it would otherwise cost. I like this company because they mean what they say and do exactly that. Happy customer of Liberty Home Guard!

I own and rent out several properties and my time is limited making it difficult for me to assist my tenants when issues arise. Having a home warranty saves me time and money by allowing the tenants to work directly with the home warranty provider with minimal involvement on my end. I highly recommend this company for anyone looking to save time and money.

First, you will get a high pressure sales pitch that if you don't buy immediately, the offer goes away. That should be a red flag. I fell for it because the sale rep Stephen ** told me that if you cancel within 30 days, you get a full refund. Turns out, that is a lie. In their own agreement, if you cancel within 30 days, they still withhold a 30 dollar cancellation fee. But, you don't get to know about that until after you already pay. Only after you pay do they send you the limited agreement. They really aren't 24/7 as they claim. Sure, you can call 24 hours a day to get to a call center, but you will be on hold for a lengthy time and they won't begin to connect to a service technician until the next day, may be the second day. So you decide to cancel. Well, you are supposed to get a prorated refund.

We had been thinking about getting a home warranty when we bought the house and the Realtor brought Liberty up. She added it into the closing cost and the old owners paid $600 of it. The application process was easy. Liberty just emailed me back the quotes and I picked which one I wanted. They have most definitely been helpful and friendly. They have covered what we needed. Also, their reps have been very helpful. And as of right now, we’re happy with everything.

My friend had a problem with the waterline. It was on the street so he ended up paying a lot of money. He told me that I should get insurance just in case it happens to me in the future. He told me that Liberty was a good idea and I got it just in case I'd need it. The application process was easy. I did it online, somebody called me and we did the process over the phone. The first guy that I talked to was really nice and really professional. I called back the second day and the second guy that I talked to wasn’t too nice and was kinda pushy. The first guy called me back a little later and I went with him. I'm happy at the moment with the experience I have so far. The only thing is the guy sent me an email with the coverage and everything and I tried to open it on my cellphone but I couldn't. It said I had to open it on a computer. I'm gonna have to call Liberty back so maybe they can resend me the email.

Liberty Home Guard's price point and customer service appealed to me. I had a bad experience with another home warranty as far as customer service goes. But when I started speaking with the agents at Liberty Home Guard, they made me feel comfortable. The application process was pretty simple. The rep called me and I answered the phone. He then explained what was covered, what was not, and what the deductible was. Then, he sent the DocuSign over online. I signed and a few minutes later, I got my acceptance via email. If you're looking for an appliance service when you need it, then Liberty is helpful at all times.

I wanna have a separate building where a man can hang out during the day and work on things, and since Liberty Home Guard has a mother-in-law plan, they covered that. Also, I have a heat pump air conditioning system and a couple other people that I contacted didn't cover heat pumps, but Liberty Home did. Applying with them was very easy, but after I first went online and while I was checking different companies, their sales guy kept on texting once a week. He called me four times and I kept on saying I haven't made up my mind yet. But when I did, I called them back.

Very professional. I called their customer support to resolve a payment issue. They picked up almost immediately and they were able to help fix the issue in minutes. The rep on the phone was very helpful.

I found Liberty Home online after extensive reviews and trusting in God I chose to go with them to see how bad I was gonna get duped. I was impressed with the sales guy. Not only did he sell me, he sold me more stuff. I understand he’s number 1 in the company too. I’ve only experienced one claim so far. It was a little weird. They got the job done, but I had to read a lot of the details and continuously call in to verify and make sure that what I thought I read was accurate because what they display on their contract is contradictory to exactly the broad terms that they use.

I bought a home and the rate with Liberty Home Guard warranty for my two-year contract was $900. It’s a good deal. The application was very smooth - just emails back and forth, and it was done. Their rep was very professional, knowledgeable and friendly.

Just signed up a few days ago. Spoke to Daniel who was knowledgeable and polite. He answered all my questions and I hope to never have to use my policy but I'm happy it's there just in case. Better safe than sorry.

I got ripped off by other home warranty providers in the past but decided to try LHG after my friend recommended it. Looks like there are still some good guys out there. My water heater broke and they sent somebody out to fix it very quick. Great experience overall. Would recommend.

Today online I requested someone to contact me for more information on what is, or is not covered in the home. On their website if you check it out, EVERYTHING said is VERY VAGUE! While waiting for a callback, I went to the BBB website to check them out. Since July 2019 I see 16 complaints, and while I was reading them, I get a call from Leo, someone who works for this company. I tell Leo I am on the BBB site reading their complaints, and as a good SALES PUSHER, I mean sales person does, he starts telling me how much better their complaint rate is compared to other HOME WARRANTY companies are.

I had a plumbing problem, in which I call Liberty Home Guard, I sent the 100 dollar, the plumbing company came out gave me an estimate. The plumbing company call cheap liberty home guard and gave them an estimate, they came with all type of excuses, "Let us review it first," and then they said, "Mr. Quinton **, you have to wait over 30 days for we can pay the cost of the plumbing." Mind you the warranty was paid in full during closing. "Well Mr. ** we can only pay 250 dollars toward the claim," excuses after excuses, and we never receive our refund. Remember you reap what you sow, it's a matter of time and this company will fold, you can't do customers bad and expect to prosper.

When I did a search of reputable home warranties accredited by Consumer Affairs and Better Business Bureau, Liberty Home Guard was the best deal. Their enrollment process was very smooth and the rep was able to give me a lot of different plan options. He also worked with me to find a plan within my budget.

I followed the link on a posting from Consumer Affairs and it took me to Liberty.Then they contacted me within minutes after I clicked on a few links. Looking at their coverage on their website, they seemed like a good deal. They also offered me a five-year plan for a very good rate, so I opted for that. Their customer service when I was going through the application process was very easy. My experience was excellent. The gentleman I talked to was not pushy. He answered all my questions. And then he asked a couple of questions that caught me off-guard. He said that they have discounts for both veterans and those who were in public service, and they applied those to the plan I selected. He kept finding ways to make it a little more affordable for me. So, I paid for the five-year plan upfront knowing that if I ever get unhappy, I can get a prorated refund, which was important.

DO NOT USE! UNCOMMUNICATIVE AND LOW COVERAGE LIMIT! I have a leaky pipe. I have been calling about it for days. Originally they said my title company hadn't paid them so I wasn't covered. Then I gave proof of payment. Then they dodged my phone calls. Then I paid a technician $60 and he told me I needed $4000 worth of work. LHG says they will cover $250 of it. What a useless scam! I paid $60 on top of the $600 I spent on the policy to discover that they can't really help me...

Before I purchased a home warranty with these clowns I asked if a home inspection was required before I signed up. I was assured that a home inspection was not necessary and that I was buying a great warranty to "protect" my investment. Fast forward to today, Monday, January 13, 2020. I had called in a problem with a heating system problem last week and an appointment was scheduled for today. The technician came out and diagnosed one bad part on the outside unit and a bad gas valve inside of the furnace itself. He made a call to Liberty Home Guard and reported the issues. He told me they were researching the coverage and would get back with me.

Liberty handled my heating claim perfectly. I called them up and said, “This is what's happening,” and the next day, the guy showed up. The gas was a little low and he said, “This is too low for a leakage.” They filled a little bit of it and after that, I haven't had a problem.

They finally called and it was resolved

Having a warranty is highly valuable. It’s better to have it and not need it. Liberty Home Guard's application process was relatively easy. I did it over the phone. I spoke with Daniel, and he was great. I like the plan that I got. It doesn’t go into effect until next month, but he offered a really great plan.

Our daughter had told us about a home warranty and she told us how good they were. We did a price comparison, and we went with Liberty Home Guard. We recently have someone come out for an oven, and it was kind of slower than I thought it would be. The gentleman came out one day and said he could replace the parts, but they had to get approved by Liberty Home Guard, and it was like five days later. We were getting closer to Thanksgiving, and we weren’t getting callbacks from Liberty to say they were gonna approve it or not. Every time I call, it was still up for review. And it wasn’t until I called and asked for a supervisor that we finally got somewhere. The customer service end of it could have been better. Once I got a hold of someone higher up at Liberty, then I got a callback and they worked it out, and it ended up getting resolved.

The disposal stopped. I tried to reset it but it just wouldn't turn. I submitted a claim to Liberty Home Guard on a Thursday, and they came on Saturday. It wasn't long. The disposal was replaced. For this claim, everything went pretty well and smoothly. I had another claim and it didn't go as well. One had to do with the brand of my appliance which I was never told when I purchased into the warranty program. So, then I had to buy an additional coverage that I wasn't planning on to cover those appliances. And then with the claim, I was told that the company would only cover up to a certain amount. So, in order to get it fixed, I had to put out more money out of pocket. That one was a horrible experience.

Update. Adam my representative explained the delay and expedited my claim . Within no time my plumber was at my door, unclogged the drain and my rating is now 5 stars. Thank you Adam.

Liberty sent me spam and it should have gone to unsolicited mail. I clicked on it and it showed me the prices and what was covered. Then, I asked for a quote and another guy ended up immediately calling. It wasn’t five minutes and I had three phone calls from different people that had hit their screens. So, they were prompt and I had no problem at all. I did some research and I talked to somebody in New York a couple of different times. He wasn’t pushy and he worked and gave me the best offer. I'm really pleased with Liberty.

Put in an inquiry and received a call in minutes. Friendly and clear pricing details. I do not know any other details as I have not had the policy. I am simply reviewing the policy sign up process. Thanks again for the assistance.

Eric serviced my needs as a responsive, straightforward, respectful professional. I spoke with other reps from your company, and prefer working with him. He delivered good value, answered my questions and requests promptly, and I was happy with the outcome.

We bought a maintenance program from Liberty Home Guard for our house. It went well so far. We’re looking to sell our house, and we wanted to offer a year’s insurance on the appliances. After I spoke to them on the phone, they sent me the plan via email right away. They’re not going to charge me until I call them to give them the name of the person that buys the house, and it starts on the day that the house is sold. The plan options offered were very reasonable. I was quoted a higher price by somebody else, so it’s very reasonable.

LHG did a great job in fixing my garage door, they did their job through: 1. Schedule a contractor to look/fix my garage door, 2. Track the time and call to make sure contractor arrive home, 3. Schedule a technician as stand-by if contractor does not show up. I am very happy with their work, I live in South Windsor, Connecticut.

We moved into our house in May, purchased a home warranty policy, as our realtor recommended, with of course no intent on having to use it. Unfortunately a part in our furnace went bad so we had to submit a claim. They came back to us and said that it was a preexisting condition and unless we could get maintenance logs from the previous owners (which we have no contact with) it would not be covered. Having no previous maintenance records on the unit, we showed them the inspection report from when we bought the home which said the furnace was in good working order and the duct cleaning that we had when we moved in and they were still not willing to work with us.

Ron was able to get the correct company out to repair my appliance, definitely will continue to do business with him and his company, Liberty Home Guard has been great with other claims as well, A + Rating For Sure.

We just moved into a new place, so I wanted to be sure by getting a warranty. I applied with Liberty Home Guard over the phone and the rep was very good.

I was getting rid of my other warranty company and when I doing a search, Liberty Home Guard was in the top 5 as far as customer service goes. And as soon as I asked for some information, somebody from Liberty had called me. He was very friendly and helpful. Signing up was an easy experience. But I was surprised that they didn't ask for more information. The only thing they asked me was how old my home was.

I own a couple of homes and I wanted to make sure that I had a warranty for the appliances, the washer, and the dryer. Liberty Home Guard got back to me more quickly than the others, and their rate was comparable to what I budgeted. And when they confirmed the process of repairs, it was pretty easy. I wouldn’t have to come out of pocket should an appliance need to be replaced and they would replace it not with a refurbished product but with a new one. All of those sounded right to me and there was no reason for me to go with another company.

We were with another warranty company and we didn’t like their service. We started looking for another one and read reviews from Liberty Home Guard's current customers, how the warranty has been done and what Liberty has provided to them. The reviews were all pretty much 4 and 5 stars. There were one or two bad reviews, but I think those were just unpleasable individuals.

I bought a house that was 20 years old and the Realtor said getting a warranty might be a good idea. I called a couple of other companies and the conversation I had with Liberty Home Guard was better. They offered me a three-year package, as opposed to one year, and with a better price. I'm quite satisfied with it. Moreover, signing up was a pretty easy process. I'd tell anyone who asks that they need to call Liberty.

Eric was top notch. He help me with all the questions I had. Very knowledgeable and explained all the information. I would recommend him to help any new customers. I enjoyed working with him and would encourage him to be salesman of the week.

I learned about Liberty through ConsumerAffairs’ website and decided I would go with them because of their customer service. The brand representative was perfect, and the application process was easy. We've had one claim. I did it online and it was a little tricky. I didn’t know when I had sent it, like I wasn’t given a screen telling me that I was done. But overall, it was excellent.

Eric was wonderful to work with. He did everything possible to find a plan that would fit my budget and still give me the peace of mind that my home is covered for repairs that might arise. I feel that Liberty Guard has my back.

I’m selling my home and the buyer requested to have a warranty provider. The sales person from Liberty that gave me a call had the best price. I applied online and it was very simple. I got quotes mainly for appliances and the HVAC system, and they were very much willing to work with me on coverage and price. I'm very satisfied with the option that was provided.

I had a home warranty, which I was not happy with. I was coming up on renewal and decided that I would look for other options to cover my home. After talking with four different companies, I chose Liberty. They had a similar coverage to the one I had and worked with the budget that I needed. Signing up was very simple. I filled out a simple questionnaire online and had a sales rep call me. Then we did most of the process over the phone and the rest of was done over emails for signature and payment. They answered all the questions I had and were fairly timely. The whole process took three days once I had established and got information about their plan. Moreover, I'm very satisfied with the plan option I was offered.

Eric was very helpful and patient with me as I asked him numerous questions about his company. I had experienced bad service with my previous warranty company the last three years so I was very skeptical about everything Eric was telling me. It just sounds too good to be true if this is a company that will help me to keep my home running smoothly without waiting months to get things fixed. Eric also worked with me to try to get the payments within my limited income. He was very helpful with everything in answering all my questions. Now let's hope I went with a good, honest and dependable warranty company! Time will tell!

I googled a bunch of different companies, and Liberty Home had a good rating. I went with them because of the rating and the price. The application process was pretty easy and the rep was very nice. But submitting a claim was horrible. When my contract is up, I will not renew it. My air conditioner went out, and I live in Texas. It was running 100 degrees. It took them five days to get somebody out there. They never would return my calls. Every contact I had with them was me having to call them. And I kept getting promises and promises, they would call me back, they were trying to get something set up, someone would call me, and I would not hear a word.

Disclaimer - we JUST purchased and have not utilized this warranty yet, but will provide feedback once we do. This is solely in regards to our shopping around and purchase of a warranty. I was impressed with how knowledgeable and professional the sales rep was. I was up-front with him about our budget limitations and what we expected for coverage and cost and he worked to earn our business, matching as close as possible to the other coverages we'd be quoted. We ultimately selected Liberty because, although their coverage was slightly higher, their positive reviews were MUCH better.

I moved into a house that’s about 12 years old and I decided that I wanna make sure my appliances are covered. I didn’t know how old they were and how they were gonna last. I applied for a warranty with Liberty Home Guard and it was easy. They emailed me with the form and I sent it back. From that point, we moved forward with it. But when you’re in the middle of moving, your brain’s going in every direction, so at that point in time, I didn’t know all the questions to ask. But it wasn’t hard. I just got in touch with their rep then he went over the plan. But I did not get all the information I would’ve liked to have gotten at first.

I am very happy and satisfied with the way your representative handle all my questions. Your representative appears to be very knowledgeable on the subject matter.. Since this is my first signed up with your company, I have yet to experience the service that you will provide. I hope I won't be disappointed.

Liberty Home Guard had several customer ratings that I looked at and Liberty looked like they would be good. The application process was easy. The website was easy to navigate through as well. I was looking for home coverage and I was satisfied with the plan options offered to me. Their reps answered my questions and we set everything up.

My experience with Eric was exactly what I would expect with obtaining a policy to cover my home. He was professional and knows his company and products. I am pleased with thier coverage and I am pleased with the price and options for payment. As I believe is everyone's feeling, the true test is should there be a claim, what the process is and the timing to get repairs completed.

After having some unfavorable experiences and incomplete disclosure of services/limitations with other companies, I felt very secure with Eric's honest and complete answers to my many difficult questions. He took the time to look into the correct answers to actual situations I posed, and gained my confidence... to the point where I decided to make the change to Liberty!

Robert did an excellent job helping us today -- we approached Liberty Home Guard in order to purchase a home warranty for a property we are buying, and he was very informative and friendly. He explained the different plan options and was very detailed in going over what items the warranty covers. Overall, very satisfied with the experience.

Doing Liberty Home Guard's application process by phone was quite easy. I wanted coverage for the appliances and was satisfied with the options they offered me. Everything was good with my interactions with their reps. They were courteous and knowledgeable. I'm still waiting on a part and the technician needs to come back, probably this week, but Liberty Home Guard has been doing great. In general, the response time and everything else was 5 stars. I am completely satisfied as of now.

He was very helpful and offered me plenty of options until we got the one that worked best for me and was able to offer my friend that referred me a good deal as well. He was friendly and knowledgeable.

I got Liberty Home Guard because of their reviews online and their BBB report, and the application process was pretty easy. I spoke with someone on the phone and everybody was great from there. Everything was great.

Eric ** was very knowledgeable, pleasant and patient in explaining the coverage of all of the options for coverage and answering all my questions. I truly appreciated his assistance with my decision to switch to Liberty Home Guard. Thanks again Eric!

Eric was friendly, helpful and very nice. He went over everything thoroughly, explaining anything I asked about. He explained the Sr. Citizen's discount option, and offered me assistance in payment options. Always, stopped and listened to my questions and concerns and answered them. Very professional.

Eric was knowledgeable, confident and sure of himself and went the extra mile to ensure that my needs were met while ensuring a win-win in terms of getting me comfortable with LHG for my Home Warranty. Well done and I am looking forward to the support that the LHG brand brings and hopefully won't need it too much.

He was outstanding. Very helpful with all of my needs and questions. He knew everything I asked him and was very kind. I would encourage the upper management to reward him with a big bonus, bigger than ever before and I would increase his salary. He's that good.