Liberty Home Guard Reviews

My Liberty Home Guard package is okay. It’s a good company and I haven’t had any problems with them.

The contractor who came for my plumbing claim was good and was able to fix my issue.

It took me two months to get to this point (on my outdoor spa repair). It is still not fixed. I have an issue with spa heater (I paid for the extra coverage) and they literally labored for two weeks to find a loophole to not cover the repairs. They Diagnostics said they heater was broken and one of the symptoms was water leaking. Every time my technician checked in with them, they had another reason to not pay. They sound good on the phone, and talked me into dropping my old coverage, but getting them to set up appointments, follow up with the contractor, and get repairs done, was a horrible experience. I am going back to my previous home warranty program as soon as possible.

Having a home warranty has been helpful in the past years when we’ve had other homes and we wanted to cover whatever we could cover with the best possible company. We were looking for general coverage of equipment and material, like refrigerators and dishwashers. So far, our experience with Liberty Home Guard has been excellent.

I was happy with the coverage that I got from Liberty Home Guard. Their rep explained to me the way it would work. I got a copay for 50 something bucks if I'd need to get something fixed. One thing I don’t have that I want right now is coverage on some type of grinder thing for my sewage to go through. The rep had told me that I could always call back and add that on. Also, I had to call them back because they overcharged me. They had told me it’d be about three to four business days to get my money back, but I actually got it back the next day. In general, I'm happy with speaking to their customer service.

A contractor from Around The Clock Appliance recommended Liberty Home Guard to me for a rental property that I have. Previously, I used to have American Home Shield which was a bit more expensive. The contractor said that he has never seen Liberty deny a claim and that they were always quick to get someone out to their customer. I went with them and I hoped the claim process would have been simpler. I hoped it could be online like American Home Shield had it. However, Liberty's website is under construction and I had to make a phone call instead. Still, everything worked out. Liberty's warranty could be more affordable. Regardless, when I used my warranty for my washer, they responded pretty quickly considering COVID has been slowing things down a lot. Around The Clock Appliance's tech came again and he was awesome. I got my washer fixed quickly.

I am having recurring issues with some of my appliances lately but because I have a policy it makes it much easier to get somebody out to fix it super quick. Very good service and I have no complaints thus far.

Filed a claim to have my air condition fixed with summer coming soon. Within a few days they sent somebody out to come fix it and it's working good as new now. It was very smooth and no nonsense which I like.

I called in a few days ago to their claims department and while my issue wasn't covered, they were able to help me find and schedule a technician to fix the issue at a lower price than I can find online.

We’ve been in the house for five and a half years and ni the first two years, we had a home warranty. Then, we stopped because we were paying deductibles, and some things were covered, and some things weren’t. We decided that if there ever was a major repair, then, we just would cash flow it and we didn’t need the warranty. We weren’t sure if we were getting the value out of it.

My mother got insurance through Liberty Home Guard and told me about it. I thought I'd give it a try. Signing up with them was smooth, simple, clear, and pretty quick. The contract came a day after.

I wanted to have a change from the current company. I talked to a rep and he explained things well. The Libberty Home Guard warranty stops like one year and I decided to go for three years. We had a garbage disposal claim recently. The workman who came out was on a call most of the time and he said that Liberty didn’t approve right away whatever he asked. He showed us the disappointment straight away to us. So then he removed everything and got up in the disposal, and he didn’t fit anything back. He just left. The next day I spoke to Liberty and they said it was approved. I called the workman and he went out of his way to come back to fix everything although it was a little bit of a mess.

A friend I work with told me about another company and I went online and started to compare rates. I joined Liberty at the end of last year. The representative emailed me when I first joined and told me if I had any issues to email her. I did and she responded promptly, and everything was taken care of. The plan options were perfect and I was very satisfied. The claim on my garage door opener went good. The technician changed all my sensors and it’s working fantastic.

I did a Google search on best home warranty companies and providers and Liberty Home Guard was in the top three. So, I called them for a quote. The application process was fairly easy. The coverage seemed fairly standard compared to what the other one I had previously worked with was. Our AC unit failed, and so I called them. They dispatched an AC certified technician company and they came out here and had it fixed within three days. They were Bona certified. They were a legitimate AC company, so they work with folks that had the qualifications, at least, so far that I've seen. I've actually called them four times since we moved in. We had some issues with the house and each time, it’s been a certified provider that came in.

We had one incident and I called Liberty about it, and there was a technician who came. But based on my discussion with the technician, she did not fix everything. She fixed only half of what the issue was. That means we still have the issue. I'm not a person who understands electronics. I will be happy if I see them. If I have issues with my refrigerator, to have somebody come in and take care of it is how I want it to be. But somebody came and told me, “A, we can do, B, we cannot do because they told us not to do B, they told us only to do A.” I asked her, what will happen if they don't do B. She told me they'll come back in a couple of years. That doesn’t make me happy but I think for two years, nothing will happen. But my expectation was it will be totally taken care of.

I was looking to get out of my current warranty because it seemed like every time I needed a service call, they either couldn’t fix it or wouldn’t fix it. It was just always an issue. They always made me pay the service fee. I looked up some places and I got a quote from Liberty Home Guard. The gentleman I talked to was extremely helpful and informative. I went ahead and purchased the warranty on-the-spot with him. He offered me other options as well. It was very easy, quick, and definitely a good process.

I liked Liberty’s pricing and what's covered in their plan is good. The tech was in and out superfast for my claim on the dishwasher and he knew the problem before he even came. So, it was an easy fix. It was great.

We had just purchased this home and so, it was used and we needed a warranty for it. I was looking at different companies and Liberty was highly recommended from multiple sites. The application was on the phone and it was seamless. When we had a problem that needed addressing, they were good about not saying that it couldn't be fixed. They were very receptive to fixing it. There was a clicking sound on our Whirlpool cooktop stove and the technician came out and identified it. He had to order a part, which took about seven days to come in, and he came back and replaced it. It was flawless and the communication was great. The technician was very friendly, polite, on time and he communicated with us before he got to our house. He also gave us a timeframe of when he would be here. He was a pleasure to deal with. It was an excellent experience with Liberty.

This past service with Liberty is almost like pulling teeth. I’ve had to call multiple times to get them to send another person out on this claim. When we finally got it, it was resolved but today, they were telling me there were some things within the contract where something wouldn’t be covered. I don't have access to that and I’ve asked them to send that to me, which we’re still waiting on. Also, their online portal is supposed to work to schedule any issues if we need to submit a claim. The site was down in October and it’s still the same thing so, that’s frustrating because I’d rather do the more efficient way than calling and not getting anyone. So, it hasn’t been great. If they can get the website working, that’s a huge thing because nobody wants to be on the phone all day. But the technicians who came in were good.

I had HSA before and they weren’t all that good. Liberty is very good and the reps were all very nice. My claim on the septic tank went well and the contractors were awesome.

I’ve been with Home Shield and they raised my premium crazy high. I just started with Liberty Home Guard and as far as coverage, everything was pretty similar. I had called to inquire about their coverage in January and they kept following up with me. I would receive text messages about their offers they were giving out. Everything is working out good.

We had American Home Shield last year and they were awful. We bought a house that’s a little bit older so, we were happy to have a warranty with it. When we were set to renew, I kinda told AHS to either clean up their act or I’m finding somebody else, and they didn’t. So, I did my research and Liberty happened to be the better rated company. The application was very easy and the reps were able to go through my options very quickly without an issue.

Liberty sent a company for my issue with plumbing and I waited for five days. They never called me. I called the company and they said they never had the work order. I asked Liberty to resend the work order and they said they sent it. Then, this guy shows up and says that Liberty never contacted them and that I had to pay him. I showed him the message Liberty Home Guard sent me and then we had to call them. They had to talk to them. Finally, Liberty gave some payment information and it was okay to fix it. The guy hasn’t fixed it though. He said he needed a part and he said he’ll come yesterday but he didn’t. He was supposed to come today, so I’m still waiting.

We had a different warranty provider when I bought the house the year before and Liberty is my second one. Their price came out less than the one from last year but it had the exact same coverage, so it was great. I’ve used Liberty once for a problem and everything went fine, so that was good. I called later in the night and the answering system took all my information. Someone called me the next day. The rep was very professional and answered all my questions. So, I was very pleased with it. The contractor was quick to respond and he came out within a day.

I've filed a handful of claims with Liberty and so far and I like how simple they make things. The process is relatively painless, they did a great job of staying on top of things for us. My hot water heater broke and I they had a contractor out in a day to tell us it needed to be replaced. The replacement arrived in 3 days and we had everything up and running.

I decided to research home warranties after my Realtor recommended I get one for our new home. I purchased coverage with Liberty Home Guard around half an hour ago so I don't have anything notable to say about the service yet aside for the fact that the rep I spoke with was courteous and patient with me. They answered all of my questions and didn't rush me off the phone.

I'm a busy guy and I don't have the time to search out a technician to fix everything whenever something breaks. Independent of everything else Liberty Home Guard is worth it for me because the convenience of simply calling them on the phone whenever something breaks and having them handle the rest saves me time and money.

I bought a home last year and it came with a policy with this company. I kinda knew I had some kind of coverage but didn't really understand what I was paying for. Last week my oven broke and I gave them a call to see if they'll fix it for me. The representative was incredibly kind and she took the time to explain to me exactly what the coverage I have covers and that my issue is covered. They sent somebody out to fix it and I'm glad to report that as of this morning my oven is fixed. They asked me to leave a review if I was pleased with their service and I sure am. Review left!

I'm leaving this review after filing my first claim with them, the claims team was very helpful. They told me that because of the pandemic that there could be delays in sending out a technician to fix my dishwasher but they kept in constant contact to make sure the issue was eventually attended to and fixed. Everything went very well. Five stars from me.

A friend recommended Liberty Home Guard so I gave them a call. Their salesmen were very nice and practically bent over backwards to ensure that the policy I'm getting matches my needs. I think I got a fair price. I hope my claims experience will be as smooth as the sign up was.

Every appliance I've purchased over the past 10 years just so happens to require maintenance months after the original warranty expires. Having a home warranty saves me lots of money in the long term since any time I have a problem, they will send somebody to fix it for much cheaper than it would otherwise cost. I like this company because they mean what they say and do exactly that. Happy customer of Liberty Home Guard!

I own and rent out several properties and my time is limited making it difficult for me to assist my tenants when issues arise. Having a home warranty saves me time and money by allowing the tenants to work directly with the home warranty provider with minimal involvement on my end. I highly recommend this company for anyone looking to save time and money.

First, you will get a high pressure sales pitch that if you don't buy immediately, the offer goes away. That should be a red flag. I fell for it because the sale rep Stephen ** told me that if you cancel within 30 days, you get a full refund. Turns out, that is a lie. In their own agreement, if you cancel within 30 days, they still withhold a 30 dollar cancellation fee. But, you don't get to know about that until after you already pay. Only after you pay do they send you the limited agreement. They really aren't 24/7 as they claim. Sure, you can call 24 hours a day to get to a call center, but you will be on hold for a lengthy time and they won't begin to connect to a service technician until the next day, may be the second day. So you decide to cancel. Well, you are supposed to get a prorated refund.

We had been thinking about getting a home warranty when we bought the house and the Realtor brought Liberty up. She added it into the closing cost and the old owners paid $600 of it. The application process was easy. Liberty just emailed me back the quotes and I picked which one I wanted. They have most definitely been helpful and friendly. They have covered what we needed. Also, their reps have been very helpful. And as of right now, we’re happy with everything.

My friend had a problem with the waterline. It was on the street so he ended up paying a lot of money. He told me that I should get insurance just in case it happens to me in the future. He told me that Liberty was a good idea and I got it just in case I'd need it. The application process was easy. I did it online, somebody called me and we did the process over the phone. The first guy that I talked to was really nice and really professional. I called back the second day and the second guy that I talked to wasn’t too nice and was kinda pushy. The first guy called me back a little later and I went with him. I'm happy at the moment with the experience I have so far. The only thing is the guy sent me an email with the coverage and everything and I tried to open it on my cellphone but I couldn't. It said I had to open it on a computer. I'm gonna have to call Liberty back so maybe they can resend me the email.

Liberty Home Guard's price point and customer service appealed to me. I had a bad experience with another home warranty as far as customer service goes. But when I started speaking with the agents at Liberty Home Guard, they made me feel comfortable. The application process was pretty simple. The rep called me and I answered the phone. He then explained what was covered, what was not, and what the deductible was. Then, he sent the DocuSign over online. I signed and a few minutes later, I got my acceptance via email. If you're looking for an appliance service when you need it, then Liberty is helpful at all times.

I wanna have a separate building where a man can hang out during the day and work on things, and since Liberty Home Guard has a mother-in-law plan, they covered that. Also, I have a heat pump air conditioning system and a couple other people that I contacted didn't cover heat pumps, but Liberty Home did. Applying with them was very easy, but after I first went online and while I was checking different companies, their sales guy kept on texting once a week. He called me four times and I kept on saying I haven't made up my mind yet. But when I did, I called them back.

Very professional. I called their customer support to resolve a payment issue. They picked up almost immediately and they were able to help fix the issue in minutes. The rep on the phone was very helpful.

I found Liberty Home online after extensive reviews and trusting in God I chose to go with them to see how bad I was gonna get duped. I was impressed with the sales guy. Not only did he sell me, he sold me more stuff. I understand he’s number 1 in the company too. I’ve only experienced one claim so far. It was a little weird. They got the job done, but I had to read a lot of the details and continuously call in to verify and make sure that what I thought I read was accurate because what they display on their contract is contradictory to exactly the broad terms that they use.

I bought a home and the rate with Liberty Home Guard warranty for my two-year contract was $900. It’s a good deal. The application was very smooth - just emails back and forth, and it was done. Their rep was very professional, knowledgeable and friendly.

Just signed up a few days ago. Spoke to Daniel who was knowledgeable and polite. He answered all my questions and I hope to never have to use my policy but I'm happy it's there just in case. Better safe than sorry.

I got ripped off by other home warranty providers in the past but decided to try LHG after my friend recommended it. Looks like there are still some good guys out there. My water heater broke and they sent somebody out to fix it very quick. Great experience overall. Would recommend.

Today online I requested someone to contact me for more information on what is, or is not covered in the home. On their website if you check it out, EVERYTHING said is VERY VAGUE! While waiting for a callback, I went to the BBB website to check them out. Since July 2019 I see 16 complaints, and while I was reading them, I get a call from Leo, someone who works for this company. I tell Leo I am on the BBB site reading their complaints, and as a good SALES PUSHER, I mean sales person does, he starts telling me how much better their complaint rate is compared to other HOME WARRANTY companies are.

I had a plumbing problem, in which I call Liberty Home Guard, I sent the 100 dollar, the plumbing company came out gave me an estimate. The plumbing company call cheap liberty home guard and gave them an estimate, they came with all type of excuses, "Let us review it first," and then they said, "Mr. Quinton **, you have to wait over 30 days for we can pay the cost of the plumbing." Mind you the warranty was paid in full during closing. "Well Mr. ** we can only pay 250 dollars toward the claim," excuses after excuses, and we never receive our refund. Remember you reap what you sow, it's a matter of time and this company will fold, you can't do customers bad and expect to prosper.

When I did a search of reputable home warranties accredited by Consumer Affairs and Better Business Bureau, Liberty Home Guard was the best deal. Their enrollment process was very smooth and the rep was able to give me a lot of different plan options. He also worked with me to find a plan within my budget.

I followed the link on a posting from Consumer Affairs and it took me to Liberty.Then they contacted me within minutes after I clicked on a few links. Looking at their coverage on their website, they seemed like a good deal. They also offered me a five-year plan for a very good rate, so I opted for that. Their customer service when I was going through the application process was very easy. My experience was excellent. The gentleman I talked to was not pushy. He answered all my questions. And then he asked a couple of questions that caught me off-guard. He said that they have discounts for both veterans and those who were in public service, and they applied those to the plan I selected. He kept finding ways to make it a little more affordable for me. So, I paid for the five-year plan upfront knowing that if I ever get unhappy, I can get a prorated refund, which was important.

DO NOT USE! UNCOMMUNICATIVE AND LOW COVERAGE LIMIT! I have a leaky pipe. I have been calling about it for days. Originally they said my title company hadn't paid them so I wasn't covered. Then I gave proof of payment. Then they dodged my phone calls. Then I paid a technician $60 and he told me I needed $4000 worth of work. LHG says they will cover $250 of it. What a useless scam! I paid $60 on top of the $600 I spent on the policy to discover that they can't really help me...

Before I purchased a home warranty with these clowns I asked if a home inspection was required before I signed up. I was assured that a home inspection was not necessary and that I was buying a great warranty to "protect" my investment. Fast forward to today, Monday, January 13, 2020. I had called in a problem with a heating system problem last week and an appointment was scheduled for today. The technician came out and diagnosed one bad part on the outside unit and a bad gas valve inside of the furnace itself. He made a call to Liberty Home Guard and reported the issues. He told me they were researching the coverage and would get back with me.

Liberty handled my heating claim perfectly. I called them up and said, “This is what's happening,” and the next day, the guy showed up. The gas was a little low and he said, “This is too low for a leakage.” They filled a little bit of it and after that, I haven't had a problem.

They finally called and it was resolved

Having a warranty is highly valuable. It’s better to have it and not need it. Liberty Home Guard's application process was relatively easy. I did it over the phone. I spoke with Daniel, and he was great. I like the plan that I got. It doesn’t go into effect until next month, but he offered a really great plan.

Our daughter had told us about a home warranty and she told us how good they were. We did a price comparison, and we went with Liberty Home Guard. We recently have someone come out for an oven, and it was kind of slower than I thought it would be. The gentleman came out one day and said he could replace the parts, but they had to get approved by Liberty Home Guard, and it was like five days later. We were getting closer to Thanksgiving, and we weren’t getting callbacks from Liberty to say they were gonna approve it or not. Every time I call, it was still up for review. And it wasn’t until I called and asked for a supervisor that we finally got somewhere. The customer service end of it could have been better. Once I got a hold of someone higher up at Liberty, then I got a callback and they worked it out, and it ended up getting resolved.

The disposal stopped. I tried to reset it but it just wouldn't turn. I submitted a claim to Liberty Home Guard on a Thursday, and they came on Saturday. It wasn't long. The disposal was replaced. For this claim, everything went pretty well and smoothly. I had another claim and it didn't go as well. One had to do with the brand of my appliance which I was never told when I purchased into the warranty program. So, then I had to buy an additional coverage that I wasn't planning on to cover those appliances. And then with the claim, I was told that the company would only cover up to a certain amount. So, in order to get it fixed, I had to put out more money out of pocket. That one was a horrible experience.

Update. Adam my representative explained the delay and expedited my claim . Within no time my plumber was at my door, unclogged the drain and my rating is now 5 stars. Thank you Adam.

Liberty sent me spam and it should have gone to unsolicited mail. I clicked on it and it showed me the prices and what was covered. Then, I asked for a quote and another guy ended up immediately calling. It wasn’t five minutes and I had three phone calls from different people that had hit their screens. So, they were prompt and I had no problem at all. I did some research and I talked to somebody in New York a couple of different times. He wasn’t pushy and he worked and gave me the best offer. I'm really pleased with Liberty.

Put in an inquiry and received a call in minutes. Friendly and clear pricing details. I do not know any other details as I have not had the policy. I am simply reviewing the policy sign up process. Thanks again for the assistance.

Eric serviced my needs as a responsive, straightforward, respectful professional. I spoke with other reps from your company, and prefer working with him. He delivered good value, answered my questions and requests promptly, and I was happy with the outcome.

We bought a maintenance program from Liberty Home Guard for our house. It went well so far. We’re looking to sell our house, and we wanted to offer a year’s insurance on the appliances. After I spoke to them on the phone, they sent me the plan via email right away. They’re not going to charge me until I call them to give them the name of the person that buys the house, and it starts on the day that the house is sold. The plan options offered were very reasonable. I was quoted a higher price by somebody else, so it’s very reasonable.

LHG did a great job in fixing my garage door, they did their job through: 1. Schedule a contractor to look/fix my garage door, 2. Track the time and call to make sure contractor arrive home, 3. Schedule a technician as stand-by if contractor does not show up. I am very happy with their work, I live in South Windsor, Connecticut.

We moved into our house in May, purchased a home warranty policy, as our realtor recommended, with of course no intent on having to use it. Unfortunately a part in our furnace went bad so we had to submit a claim. They came back to us and said that it was a preexisting condition and unless we could get maintenance logs from the previous owners (which we have no contact with) it would not be covered. Having no previous maintenance records on the unit, we showed them the inspection report from when we bought the home which said the furnace was in good working order and the duct cleaning that we had when we moved in and they were still not willing to work with us.

Ron was able to get the correct company out to repair my appliance, definitely will continue to do business with him and his company, Liberty Home Guard has been great with other claims as well, A + Rating For Sure.

We just moved into a new place, so I wanted to be sure by getting a warranty. I applied with Liberty Home Guard over the phone and the rep was very good.

I was getting rid of my other warranty company and when I doing a search, Liberty Home Guard was in the top 5 as far as customer service goes. And as soon as I asked for some information, somebody from Liberty had called me. He was very friendly and helpful. Signing up was an easy experience. But I was surprised that they didn't ask for more information. The only thing they asked me was how old my home was.

I own a couple of homes and I wanted to make sure that I had a warranty for the appliances, the washer, and the dryer. Liberty Home Guard got back to me more quickly than the others, and their rate was comparable to what I budgeted. And when they confirmed the process of repairs, it was pretty easy. I wouldn’t have to come out of pocket should an appliance need to be replaced and they would replace it not with a refurbished product but with a new one. All of those sounded right to me and there was no reason for me to go with another company.

We were with another warranty company and we didn’t like their service. We started looking for another one and read reviews from Liberty Home Guard's current customers, how the warranty has been done and what Liberty has provided to them. The reviews were all pretty much 4 and 5 stars. There were one or two bad reviews, but I think those were just unpleasable individuals.

I bought a house that was 20 years old and the Realtor said getting a warranty might be a good idea. I called a couple of other companies and the conversation I had with Liberty Home Guard was better. They offered me a three-year package, as opposed to one year, and with a better price. I'm quite satisfied with it. Moreover, signing up was a pretty easy process. I'd tell anyone who asks that they need to call Liberty.

Eric was top notch. He help me with all the questions I had. Very knowledgeable and explained all the information. I would recommend him to help any new customers. I enjoyed working with him and would encourage him to be salesman of the week.

I learned about Liberty through ConsumerAffairs’ website and decided I would go with them because of their customer service. The brand representative was perfect, and the application process was easy. We've had one claim. I did it online and it was a little tricky. I didn’t know when I had sent it, like I wasn’t given a screen telling me that I was done. But overall, it was excellent.

Eric was wonderful to work with. He did everything possible to find a plan that would fit my budget and still give me the peace of mind that my home is covered for repairs that might arise. I feel that Liberty Guard has my back.

I’m selling my home and the buyer requested to have a warranty provider. The sales person from Liberty that gave me a call had the best price. I applied online and it was very simple. I got quotes mainly for appliances and the HVAC system, and they were very much willing to work with me on coverage and price. I'm very satisfied with the option that was provided.

I had a home warranty, which I was not happy with. I was coming up on renewal and decided that I would look for other options to cover my home. After talking with four different companies, I chose Liberty. They had a similar coverage to the one I had and worked with the budget that I needed. Signing up was very simple. I filled out a simple questionnaire online and had a sales rep call me. Then we did most of the process over the phone and the rest of was done over emails for signature and payment. They answered all the questions I had and were fairly timely. The whole process took three days once I had established and got information about their plan. Moreover, I'm very satisfied with the plan option I was offered.

Eric was very helpful and patient with me as I asked him numerous questions about his company. I had experienced bad service with my previous warranty company the last three years so I was very skeptical about everything Eric was telling me. It just sounds too good to be true if this is a company that will help me to keep my home running smoothly without waiting months to get things fixed. Eric also worked with me to try to get the payments within my limited income. He was very helpful with everything in answering all my questions. Now let's hope I went with a good, honest and dependable warranty company! Time will tell!

I googled a bunch of different companies, and Liberty Home had a good rating. I went with them because of the rating and the price. The application process was pretty easy and the rep was very nice. But submitting a claim was horrible. When my contract is up, I will not renew it. My air conditioner went out, and I live in Texas. It was running 100 degrees. It took them five days to get somebody out there. They never would return my calls. Every contact I had with them was me having to call them. And I kept getting promises and promises, they would call me back, they were trying to get something set up, someone would call me, and I would not hear a word.

Disclaimer - we JUST purchased and have not utilized this warranty yet, but will provide feedback once we do. This is solely in regards to our shopping around and purchase of a warranty. I was impressed with how knowledgeable and professional the sales rep was. I was up-front with him about our budget limitations and what we expected for coverage and cost and he worked to earn our business, matching as close as possible to the other coverages we'd be quoted. We ultimately selected Liberty because, although their coverage was slightly higher, their positive reviews were MUCH better.

I moved into a house that’s about 12 years old and I decided that I wanna make sure my appliances are covered. I didn’t know how old they were and how they were gonna last. I applied for a warranty with Liberty Home Guard and it was easy. They emailed me with the form and I sent it back. From that point, we moved forward with it. But when you’re in the middle of moving, your brain’s going in every direction, so at that point in time, I didn’t know all the questions to ask. But it wasn’t hard. I just got in touch with their rep then he went over the plan. But I did not get all the information I would’ve liked to have gotten at first.

I am very happy and satisfied with the way your representative handle all my questions. Your representative appears to be very knowledgeable on the subject matter.. Since this is my first signed up with your company, I have yet to experience the service that you will provide. I hope I won't be disappointed.

Liberty Home Guard had several customer ratings that I looked at and Liberty looked like they would be good. The application process was easy. The website was easy to navigate through as well. I was looking for home coverage and I was satisfied with the plan options offered to me. Their reps answered my questions and we set everything up.

My experience with Eric was exactly what I would expect with obtaining a policy to cover my home. He was professional and knows his company and products. I am pleased with thier coverage and I am pleased with the price and options for payment. As I believe is everyone's feeling, the true test is should there be a claim, what the process is and the timing to get repairs completed.

After having some unfavorable experiences and incomplete disclosure of services/limitations with other companies, I felt very secure with Eric's honest and complete answers to my many difficult questions. He took the time to look into the correct answers to actual situations I posed, and gained my confidence... to the point where I decided to make the change to Liberty!

Robert did an excellent job helping us today -- we approached Liberty Home Guard in order to purchase a home warranty for a property we are buying, and he was very informative and friendly. He explained the different plan options and was very detailed in going over what items the warranty covers. Overall, very satisfied with the experience.

Doing Liberty Home Guard's application process by phone was quite easy. I wanted coverage for the appliances and was satisfied with the options they offered me. Everything was good with my interactions with their reps. They were courteous and knowledgeable. I'm still waiting on a part and the technician needs to come back, probably this week, but Liberty Home Guard has been doing great. In general, the response time and everything else was 5 stars. I am completely satisfied as of now.

He was very helpful and offered me plenty of options until we got the one that worked best for me and was able to offer my friend that referred me a good deal as well. He was friendly and knowledgeable.

I got Liberty Home Guard because of their reviews online and their BBB report, and the application process was pretty easy. I spoke with someone on the phone and everybody was great from there. Everything was great.

Eric ** was very knowledgeable, pleasant and patient in explaining the coverage of all of the options for coverage and answering all my questions. I truly appreciated his assistance with my decision to switch to Liberty Home Guard. Thanks again Eric!

Eric was friendly, helpful and very nice. He went over everything thoroughly, explaining anything I asked about. He explained the Sr. Citizen's discount option, and offered me assistance in payment options. Always, stopped and listened to my questions and concerns and answered them. Very professional.

Eric was knowledgeable, confident and sure of himself and went the extra mile to ensure that my needs were met while ensuring a win-win in terms of getting me comfortable with LHG for my Home Warranty. Well done and I am looking forward to the support that the LHG brand brings and hopefully won't need it too much.

He was outstanding. Very helpful with all of my needs and questions. He knew everything I asked him and was very kind. I would encourage the upper management to reward him with a big bonus, bigger than ever before and I would increase his salary. He's that good.

Well, I don’t think I’ve ever had anyone so helpful and knowledgeable and answered all my questions perfectly. You sold me and I am looking forward to doing business with you guys. Just take care of me! :-) I feel I made the right decision. Thank you very much.

James was very helpful, he explained everything very well and answered all of my questions and concerns. I would be likely to recommend Liberty Home Guard to a friend based on our interaction. Hopefully the home warranty is as satisfactory.

James was very polite and informative. Was patient and answered all my questions and offered me more discounts based on different scenarios! Willing to help in any way he can! Provided various payment options to help with the policy bring more affordable!

Liberty Home Guard helped me immensely when I had issues. The customer service was absolutely top notch and they really helped me when I needed them the most. I’m incredibly happy to have worked with them. The faith I have in their coverage really helped me a lot!

Had very good service and they helped me with the broken appliances in my kitchen after an electrical shortage. I highly recommend them. Sent out a technician the next day and the technician was super nice and knowledgeable. They also were able to replace the broken parts and my microwave. Great Value!

My experience with Liberty Home Guard went above and beyond all expectations. They were very professional and handled everything in a timely manner. I would highly recommend their service to anyone. If I could give them 10 stars I would.

I just signed up with Liberty Home and the rep I spoke to did a good job of explaining the policy to me. We just bought this house and their ratings online were better than everyone else's. Pricing was a tad higher but I believe in "you get what you pay for".

Liberty Home Guard helped me with a critical oven issue. I had a dinner party planned for the weekend and my oven stopped working on a Thursday. Liberty's team was able to dispatch Jonathan, a repairman who was super professional and competent. Jonathan was at my house repaired my oven before Friday night. Really happy. Highly recommend.

Great company! They are always available for assistance and support. I was wondering if I can put down in the coverage my old furnitures (which are really old and have heritage meaning for me). Eventually I surprised from the cost and from the conditions I got. The overall process and the contact was very convenient by mail.

90 degrees outside and out A/C went down. Called that evening, no return call for service. Called the next morning and by midday a representative called me back. He got someone out to my home the same day and the system was up and running before my husband came home; a plus. The experience getting through wasn’t great but overall the service stands true.

I had a very good experience with “Liberty Home Guard“. Staff were super nice, helpful and professional! I highly recommended the service! I tried different companies and It was nothing in comparison to “Liberty”, they were the best!

Great company, always available, best service I got in the city. Very recommended. There was one day I needed immediate help and I got it faster than I thought - less than few hours later. I've never gotten a good service like this. I'll definitely use their service again!

Liberty Home Guard stay is true to their word. I’ve had a total of 3 claims this year and they were all covered by LHG, all I had to do was pay my deductible and the rest was history! Tremendous service by an awesome company.

My husband and I were looking into which company was the most reputable and it came down to only two. After a few short minutes talking to a gentleman by the name of Alex, we both knew right then that this was the company to go with. He answered all the questions my husband could toss and his demeanor was very pleasant. He made us feel very comfortable throughout the entire call. Definitely recommend them.

Incredibly knowledgeable and friendly team. Extremely helpful and very easy to work with. Will definitely be using them again and can’t recommend them enough. Quick, professional, responsive, thorough - very happy with the service. Definitely worth it! If you’re considering it, give them a call!

Liberty Home Guard fixed my clogged drain same day I submitted the claim. Fast service! Everyone I've spoken with there was super professional but an honorable mention to Max for getting this done for me in record time. Thank you very much!

So I own a few homes in Tornado Valley, and I thought to myself that now is the time to purchase a home warranty. My best friend suggested this company to me called Liberty Home Guard, so I gave them a call and spoke to James and he walked me through the whole policy. He was a wonderful salesman and I was so impressed with the dedication and patience he had with me over the phone. I suggest this company to anyone who owns more than one home and especially asks a lot of questions lol.

Liberty Home Guard was extremely responsive to my many questions and concerns and made the home warranty experience both seamless and enjoyable. I know I’m in great hands with the folks over at Liberty and can rest easy! I highly recommend working with Liberty over some of the other home warranty businesses out there who give the industry a bad name.

EASY as phone call, a brief discussion about my claim. A licensed Contractor scheduled with me directly and the AC was on again in less than 24 hours. My copay was all I paid. Plus Liberty kept in contact, both phone and email. Great service!

This weekend the pool heater went down, and of course my wife and kids refused to go swimming in the water because it went green. My wife and I agreed that it was time to purchase a home warranty, I jumped on Google and on the BBB. Liberty had the best rating. I ended getting in touch with them and I was really satisfied with their service and they were able to get a pool repairman out to my home in less than 24 hours and save me a ton of money. This Company is super reliable, and I hope to be with them for years to come.

I'm very satisfied with Liberty. Liberty helped me out when I needed them the most. When my AC went out on one of the hottest days of the year, Liberty had a tech at my door within a couple of hours. Thank you Liberty! I am very satisfied with your service.

I have dealt with other home warranty services and this company is significantly better. From the moment I engaged them, they were very easy to work with. It is comforting to be able to have a service protecting my home that I know will answer me any time they are needed and that is the confidence I have in Liberty.

I was away for the weekend with my husband for the weekend, and as soon as we got home we realized our AC system went down. In Vegas the heat tends to be unbearable and we felt we needed a home warranty company to help service our unit quick and fast. A friend of mine suggested Liberty Home Guard to us, and as soon as we called them we fell in love with their customer service and knew we were in good hands. I recommend this company to anyone that is looking for peace of mind.

Great customer service, transparent contract, fast response times. Working with Liberty Home Guard is an absolute pleasure. Everyone I have dealt with at the company is extremely knowledgeable, and they really try their absolute best to help you any way they can.

I had an issue with my air conditioner and Liberty had someone out same day. It turned out my unit had to be replaced. Liberty wasted no time and got me a replacement within 24 hours. Amazing service! I will be renewing my policy next year.

My Refrigerator stopped working and I didn’t know what to do. All of my food was going to expire so I called my home warranty company and they sent someone over within 2 hours and it was fixed. I couldn’t believe how easy it was. By far the easiest experience I’ve ever had with a home warranty company.

They are a good firm with excellent customer service. Very knowledgeable and fast with responses. It’s hard to get good service these days and feel like you're being taken care of in the right hands. This firm gave A+ service.

I have nothing but great things to say about Liberty Home Guard. Every person I dealt with was a professional, and cared about the customer experience. I highly recommend to family, friends, and anyone else in need of their products!

I've been using LHG for close to a year now and have been treated like a VIP since day 1. I have made 2 claims in the last 3 months alone and everything was paid out quickly with no questions asked. I have recommended this to several of my colleagues all of which have experienced the same thing.

Liberty Home Guard stands out in this industry. I’ve had two other home warranties prior to liberty and I cannot express how happy I am to a firm like this behind my back. I’ve only had one claim for my heater however it was handled perfectly! Great job liberty!

The service was complete and the customer service was amazing. I will be recommending to everyone. They were very kind and helped me locate everything that I needed to look for. I called and every time they helped with everything. Thank you so much.

Liberty Home Guard has been amazing. I switched over from another company and they have been everything I can ask for. 5 stars across the board. My ac went out a couple weeks ago, and they had everything up and running within 24 hours like they promised! Amazing service.

I was thinking about cancelling my current home warranty company as they’re too slow about getting things done and decided to go with Liberty Home Guard to get claims taken care of quicker. I haven’t used them yet but as far as signing up for service and getting things started, they were very professional.

Agent was very helpful and knowledgeable. Truly help bring value to the product. Agent was able to provide details of all benefits and helped make sure the price was competitive to the market. He was able to work with my schedule and made the process very easy.

like Robert.

Liberty Home Guard had some of the items that I wanted and I really wanted to get the home warranty as soon as possible. I applied with Liberty Home over the phone and the application process wasn't that difficult. Their reps were typical salespersons. I didn't like the fact that they wouldn't take checks. It was a negative that they would only go through a credit card. They said I have 30 days, so I'm debating on whether or not I wanna continue with that.

We have had Liberty Home Guard in the past, and we purchased them in-home. We liked what they offered for the price. I did the application to get everything set up over the phone and it was very simple.

Liberty's staff on the phone seemed genuine, so I went with them. This past weekend, my air conditioner started running from 10:00 in the morning until 10:00 at night and it was not operating normally. I live in Mesa, Arizona where it can be over 100 on a regular basis. I'm 70 years old and I need air conditioning. So, I called Liberty up and told them that I was concerned something was gonna burn up. Not to mention that my power bill was skyrocketing, so there was something broken here.

I went to ConsumerAffairs and Liberty Home Guard was the one that was recommended. So I called them and their salespeople are always better. Also, they had a good price. The rep told me that the price would be higher if I would just go with one year. But I can always cancel from what I understand. They seemed very accommodating by telling me that if I have anything that I need fixed that isn't broken, that they can try to arrange to have that done too, which is unusual for a warranty company.

I got Liberty Home Guard given that their coverage and price combination seemed the best among home warranty providers. I applied with them by phone and it was an easy process. I've been with them for about three months now and they cover my air conditioning and major appliances. We’ve had two claims and they’ve been handled extremely well, so we've been very happy with them.

I'm renting my current townhome so I wanted to make sure that I have something to protect the equipment in there. Liberty had very good reviews. I applied and the process was nice, easy, and smooth. I filled up a form online then a representative called me based on that. The rep was great. The plan seemed good too.

I was searching online for a home protection plan. Liberty Home Guard had a five star rating. So, I gave them a call and spoke with Eric. He was very professional and quickly explained the programs available. He answered all my questions and I bought the total protection package. So far so good...We'll really see how good they are when we have a claim. According to others service is great! I'll give them a five star rating based on my initial encounter.

Applying with Liberty was easy. I did it over the phone and my interactions with their rep were good. Price was the main reason I decided to get the warranty and when I was looking for complete coverage, I was satisfied with the plan I was offered. I'm also satisfied with Liberty so far.

I wanted coverage for my appliances and household furnishing, and found Liberty Home Guard's reps to be helpful and interested in what I was looking for. They were also able to give me comparison of prices and beat the competitor’s price. I applied over the phone and the process went smoothly. I've had the coverage since October and have had a couple of broken appliances.

Compared with other providers, Liberty Home Guard offered the best value for the cost. I went with them and the rep that I spoke with on the phone was a good salesman too. Every time I thought I had a great deal he would say, "Oh, but for this, just for a little more, you can get this. You can upgrade." So, he upgraded me a couple of times, but it was stuff I wanted, so I'm happy with it. I got a comprehensive package covering more than just appliances. The application which I did online was also very easy.

I couldn’t not post a review on my experience after how well everything was handled. The technician was timely, all information about my claim was disclosed to me, and even though my dishwasher could have been repaired, they decided to move forward with a replacement since it was a 14 yr old appliance. Lol. Keep up the good work Liberty!

My garbage disposal quit on me one night while I was cleaning, the next day I had a plumber in my home who replaced it with the same exact model. Thanks for the help guys, awesome service. I can't thank you guys enough, my other company always finagled their way out of my claims.

When I call LHG there is always attentive and caring customer service agents to assist me. Even if I have a silly question, they never make me feel like my problems are too big or small to handle, someone is always on the other end of the phone 24.7.

I do tons of research before I spend my hard earned money on anything, across the internet LHG has the highest satisfaction ratings on sites like the BBB, Consumer Affairs, and Google as well. Most companies has below a C rating on the BBB while Liberty Home remains at an A rating with no complaints. It’s pretty clear LHG is the wise person's choice.

Liberty sent out Nick ** appliance repairs and the tech went above and beyond to get my fridge working. Excellent service, Efficient claims process, and all in a timely fashion. Thank you guys for all the help.

I didn’t have the coverage for my 2nd fridge in the garage, but the company still sent out one of their own technicians and even covered half the cost of the repair. I renewed my policy for another 3 years at a discount too. By far one of the best purchases I've made.

Liberty Home Guard has dedicated staff members for me personally.. I have never spoken to a million people or had to explain my story a million times over. I really feel like I know the customer reps, and they even know it’s me when I call. Always a friendly voice on the line.

The sales rep Alex that signed me up was very informative and transparent, he told me what was and wasn't covered. The other companies I spoke with just “yessed” me to death and told me everything would be covered and I knew something didn't sound right especially with the price they quoted me. In the end I went with Liberty because not only were their reviews above par, the sales rep was really knowledgeable about the policy.

I've been with LHG for the better part of two years now and not only am I pleased with their replacement policy, the customer service is well above par! After switching over from ** home warranty I can see now how this company differs from the rest. I highly recommend getting a home warranty plan with Liberty.

Everything this company does is with promptness, always timely, and friendly staff. They keep me updated on my claims and even gave me my settlement for replacement dryer within 2 days back to my card. Great first experience.

My real estate agent purchased this warranty for me upon closing. I knew nothing about the company but my agent said they use Liberty Home Guard for the majority of their houses. I can personally recommend this company after using their services on my electrical system. I told all my neighbors to give you guys a try, thanks a ton.

I was really stressed when my clothes washer broke. I have a large family and needed it back online ASAP. Luckily Liberty was there and they had a repairman at my house the next day who fixed the issue.

Alex helped sign me up with a policy and I have to say, he was very patient and pleasant to speak through. He spent over 50 minutes answering all my questions and trust me, I had a ton. I then had a claim the next month and he went so far as to coordinate with my dedicated account rep to get me next day service.

I used to have a home warranty with a different company and I was not satisfied at all with how they perform service. I decided to try Liberty Home Guard and they were immediately different than the prior company. Professionals through and through!

Amazing company! During my last month of coverage LHG actually called me to remind me that I was entitled to one free carpet cleaning as part of my policy! No other home warranty company is proactive.

My heating broke last week. I was extremely worried as family funds were low and we live in a very cold area. Thank goodness my realtor got us a home warranty policy. Liberty Home Guard had an HVAC Technician over within the week and they covered the entire cost to replace our system.

I had a broken water heater before the start of my policy. Not only did I get a wholesale rate from Liberty Home Guard but they even gave me a $200 courtesy credit towards my next claim for going with a tankless environment-friendly replacement. Very forward thinking for a home warranty company.

The customer service rep helped me fix my TV over the phone which I could not get to turn on. Extremely patient and friendly. I felt as though he really cared about me and helping with my issue. Thank you LHG.

We were visiting our daughter at college when I received a call from our son that we had a leaky pipe, thank the Lord we were already members of Liberty Home Guard. They got us a technician, at 9 pm on a Wednesday, who was able to shut off our water and come back the next day to fix the issue.

As a realtor I’ve worked with many different home warranty companies. I started working with Liberty Home Guard last year and I couldn’t be happier my company made the switch. Not only is their partnerships team extremely helpful, innovative and professional, all my customers so far have had fantastic experiences with LHG.

My husband and I both work and we have 5 children. We just don’t have time to worry about home repair issues. Whenever a repair issue arises, no matter what it is, I give Liberty Home Guard a call and they are always happy to project manage it for me.