Liberty Home Guard Reviews

Liberty Home Guard is an absolute scam. I had an AC unit go bad. I filed a claim and they had a repairman out the next day to diagnose the issue. When I spoke with the repairman after the diagnosis, he told me he could not speak with me about the issue. That is when I immediately determined this was a scam. After multiple calls a day to follow up on my claim for two weeks, I finally received my replacement quote. Two weeks without AC or an answer. They were willing to cover $500 of the $8,000 replacement cost. I have quotes from trusted AC technicians for $5,000 to replace the unit. I HIGHLY recommend you do not purchase a warranty from this company. They will do everything they can to not provide fair pricing or reimbursement for repairs/replacement and take forever in doing so. This company is a complete scam.

When searching for a home warranty service, Liberty Home Guard LLC initially seemed like a promising choice. However, the reality of my experience was far from satisfactory. Service Quality: I anticipated a smooth process, given the company's claims and customer testimonials (FAKE REVIEWS). Instead, I was met with a labyrinth of communication barriers. Speaking to Pedro was like hitting a wall; there was no assistance, no willingness to transfer me to a more knowledgeable colleague. Subsequent interactions with Jesus and Katie only deepened my frustrations, with apparent technical glitches and seeming indifference to my concerns.

My exhaust fan in my kitchen has been making noise for some time and just slowly degrading. Liberty was fantastic in getting it replaced. Also I definitely would like to cite that Will was awesome helping to coordinate the replacement. I was due to travel so he helped me make sure that the fan only arrived after I returned. Thank you very much for the help.

Sales team will blatantly lie and say things like "your area is high service area for us so we have lot of contractors servicing that area so your issues will be addressed very quickly" and "Cancellation is free anytime". AC unit broke down (when the temp was 100+ degree), for 2 days no one was even assigned (despite multiple calls, all we were told was this has been escalated but NO action was taken), I had to get it fixed on my own, they refused to reimburse. Since, they could not help when they were needed the most (AC not working in the summers is not considered emergency, don't know what is), decided to cancel the policy just after 2 months and to my surprise they decided to charge me the cost of the policy as the CANCELLATION FEES. DON'T consider this company.

Liberty Home Guard’s home warranty service has proven reliable time and again. They replaced my dishwasher last month and the cost was fully paid for by Liberty and everything was handled within a week. Repairs I’ve needed and they’ve made for me also went very well with minimal work to do from my end.

I feel completely scammed by this company. I should not have had to pay an $85 service fee (on top of my contract that I've already paid) to have the technician do nothing and tell me the model of dishwasher I have is too old to repair without even trying to repair it. Before purchasing this contract, they never said anything about the age of covered appliances. Now, I have to pay an additional fee to have a new machine delivered and installed. I paid $85 for NOTHING. If there is a deductible or any other type of payment required to replace a covered appliance, that should be made clear upfront at the time that the contract is offered. The common understanding of this home warranty is that covered appliances will be repaired or replaced when the contract is purchased and the service fee is paid.

Liberty Home Guard is definitely a company you can trust. My AC unexpectedly stopped working, and the customer service was nothing short of phenomenal. Danny helped me at every step. He made sure the contractor came at a time that was convenient, followed up with me to remind me, ensured that the diagnosis from the contractor that the system needed to be replaced was correct, and that the new AC system was immediately ordered and expedited. Highly skilled and capable team who I would recommend to anyone to use if they own a home.

They responded promptly to my service claim for our oven. Repairs were not temporary as the fix has lasted us 6 months now without issue. I intentionally waited because my past home warranty company, when they would even provide service, would always always do a band-aid, temporary fix. The entire Liberty team were great when they communicated with us, explaining the problem, service process, and coverage terms.

Last summer my central air conditioning system broke. The heat was already unbearable and I started getting really anxious. I called Liberty Home Guard who immediately got the process going to get it repaired. They sent a super professional and competent repairman to take a look at the unit. He was able to apply a temporary fix which worked great, while the replacement unit from Liberty was in transit. Three weeks later the new unit was installed, I saved about $8k and everything was working perfectly. My policy just came up for renewal and we upgraded to their VIP, multi-year plan.

Updated on 08/30/2023: Following the debacle of trying to get Liberty to fix my stove, I decided to cancel. They assert that their policy on fixing any appliance is based on the depreciated value of the product. It appears to me that by doing this they essentially absolve themselves from have to pay for any repair. They told me my oven was worth $58.00. My previous home protection company (SEARS) paid for EVERYTHING over $75.00. If the repair was over $500.00 they would send you a check. Liberty Home Guard (LHG) decided they would send me $175 AFTER I purchased the new stove/oven and then send them proof of purchase. I'm usually pretty good at determining whether a company is a good service provider. This time I missed the boat. In my opinion, LHG is nothing more than a huge unmitigated rip-off. I would suggest that you stay away.

Incredibly disappointed with this service. I have been a customer for over 3 years. First claim (in year 2) was placed regarding a broken clothes washer only to find out the one part on the machine that's malfunctioning is not covered - purchased a new washer. Most recently (Jul '23) filed a claim when an old galvanized and cast iron pipe burst in a 2nd story bathroom. I received $430 for what has become a $19k project. Homeowners covers damage and most access/finish work, but not pipe work/replacement which is incredibly expensive in older homes...Liberty Home Guard caps pipe breakage at $500. I have paid the $600/yr premium plus $130/claim for little to no coverage. I'm actually losing money with this service so, I'll be cancelling my warranty service immediately. I suggest folks steer clear and read the fine print carefully if you are looking to purchase a home warranty from Liberty Home Guard.

Buyer Beware! LHG does not provide the exemplary service they market. My husband and I discovered two warranty accounts were erroneously opened. After rectifying this concern, a technician arrived at our home on a Monday and he had to return on Friday to receive accurate measurements; whereas, my husband and I had two separate vendors provide quotes that were furnished within 30 minutes of arrival for our 2nd HVAC unit.

When my clothes dryer broke down, I contacted Liberty Home Guard, and Chris immediately took total charge of my situation. Once we got in contact, I didn’t need to lift another finger to get it fixed. He had a great technician over at my house the next day and he brought the dryer back in good working order. They do a great job staying on the same page and not letting things fall between the cracks.

Our water pressure was getting worse each day, when we went to check the water heater we saw a leak in our wall. We were frantic and reached out to Liberty Home Guard. There were no hold times and they initiated the process right away. A plumber came through the next day and fixed the leak. And three days later a new water heater that Liberty sent to us, free of charge was installed, fixed the problem. Outstanding service on both fronts.

I bought a 3-year home warranty plan from Liberty Home Guard about six months ago, and it has already paid for itself a few times over. They’ve replaced my microwave, garbage disposal, and central AC system all over the last few months. Their customer service is really good and every repairperson they sent was phenomenal. High marks all around.

I am writing to express my profound dissatisfaction with the recent service provided by Liberty Home Guard. The experience has been nothing short of frustrating and disappointing. Living in Texas, where daily temperatures soar to 105 degrees in the summer, having a functional air conditioning unit is essential, especially with a 2-year-old child at home. Regrettably, it took Liberty Home Guard an unacceptable 5-7 days to provide a simple quote to fix my AC. Despite taking the initiative to have the job completed through LHG's own technician, the response I received was far from satisfactory. I was offered a mere $250 reimbursement on a $4000 job that was executed by your recommended professional.

Top tier home warranty provider. When researching home warranty providers in the US we came across Liberty Home Guard. We found they are a top rated company with providing services that cover all needs in regards to home warranties.

My A/C stopped working. Unit was replaced with very little problem. There was problem in getting the parts but was resolved by LHG with very little problem. Received a call from Freddy ** an account manager to make sure that problem was resolved without any problems. My unit was replaced.

My home’s entire ductwork needed reworking, I called Liberty because I received a home warranty from them as part of my house purchase. In just a few days they had a team of professionals mapping out my house and starting the job. A couple weeks later, it was all done and restored in good order. Their team performed in an outstanding manner. The job progressed quickly at a good pace, and the work done was quality and meant to hold up for the long term. Thank you very much Liberty.

I've been a paying customer of LHG’s for 3.5 years, and they were amazing when I started and have only gotten more amazing. Most impressive to me was when my furnace needed repair and a really nice agent, I believe Cynthia from their team helped me. She really was fantastic in getting everything handled and resolved. She arranged for a technician to come and diagnose the unit the next day, and followed up and helped me get the second visit from the technician expedited. He totally fixed the furnace during that second visit, Cynthia and a nice rep named Jake I believe ensured that Liberty covered the costs for repair and now my furnace is working perfectly and fixing it did not cost me a dime more than my $125 deductible.

Tried reaching out to them several times about payment for the work that was done even though the tech and I got approval from them to do the work. After the work was completed Liberty Home Guard denied the claim even though we did everything that they wanted

If you don’t have a Liberty Home Guard home warranty then I would encourage you to consider it. I was hesitant at first but over the past year, they’ve saved me thousands of dollars and a lot of time in dealing with repairmen and making sure we were treated fairly. Their repairmen are great and easy to work with and Liberty Home Guard definitely steps up to the plate when it comes to paying out and saving you money. I submitted about 7 claims over the past year and I was not disappointed even one time.

When you come to Home Appliances, Liberty Home Guard is the worse company you can think of. Here is my Justification. I filed a claim for my Refrigerator, they send a tech for Diagnosis, (I have to pay $80 for it). After the visit no reply for two days, so I called him he said he ordered the parts to fix it, so I asked him what part and what is wrong with it. But he doesn't know. Then Liberty Home Guard send another Tech, He identify the mechanical issues and he submit his report. He said, "Your Insurance will fix it or replace the Refrigerator."

Ask and get a copy of their policy before exchange of any money. Won’t cover anything with the word leak. Maximum coverage $500 on anything, if you get them to pay. Replacement appliances are substandard to your existing appliances (in my experience). Example -You have a 19 seer HVAC system, they will try to replace with a 16 seer Goodman. Again, max is $500 coverage. High end appliances are not covered - KitchenAid, Jennair, etc. I don't know how this company has such a high rating on Consumer Affairs, there is no way unless the positive reviews are paid bought or fake! Read their policy word for word. If you still think it is worth the purchase price, then you deserve what you get. I will never trust consumer affairs reviews again.

They regularly deny claims and make excuses to not cover claims due to factors they define after you file a claim. They refer to an arbitrary determination to the life of your covered appliance or other device which is clearly advertised as covered ultimately telling you that the appliance is beyond the life expectancy of the appliance and therefore the claim is denied or you will be offered a fraction of the value. Read through their BBB complaints to get an idea on how they operate. They respond to the BBB complaints with a well versed response but never make contact, which it appears the BBB will consider resolved unless the complainants afterwards responds within a short time that the complaint has in fact not been resolved. Very deceptive and undoubtedly they have been reported to attorney general offices throughout the country for deceptive practices.

I wanted to share my recent experience with the Liberty Home Guard company. When my washing machine stopped working, I called them because I had their appliance coverage, which proved to work great. John from the customer service team was incredibly helpful in coordinating with the service professional and following up. They got to my house quickly, about 4 hours after I made the claim. My washing machine is working and in good order again. Thanks for your calm and efficient service.

Don’t let the good reviews fool you here. Liberty is a scam. I signed up excited to try them out and 60 days later, I filed a claim for my a/c and the system assigned a roofing company that ended up being a no show. Anytime I tried to ask my salesperson at Liberty a question, he wouldn’t answer. And the claims dept wouldn’t give me a co-pay credit for the bad service. Now I am on day 14 trying to get a refund of what I paid ($532) for almost a whole year of a home warranty service. Run away from this company- I think everyone is canceling with them.

The technician Liberty Home Guard sent out arrived on time, and seemed thorough, explaining to me his work throughout. He sourced and ultimately corrected the problem with our refrigerator’s ice maker after doing a complete check of the unit. From this first hand experience I can say that Liberty Home Guard has verifiably good technicians and a friendly customer service team!

I've filed a couple of claims with LHG over the past several years. They have always sent me great technicians, and when the issue wasn't covered, they helped me to understand my policy coverage and they still were able to save me hundreds of dollars. The policy has already paid for itself a few times over and just as important, has given me the confidence and ease I have when something goes wrong in my home.

The warranty itself is subpar. We got the highest tier and they’ll only cover $500 of an AC replacement. Disappointing but you have to read the fine print, they don’t tell you these limitations when you sign up. The problem though is that we put in a claim a month ago (June 16, 2023) and a month later, our AC unit has not been replaced. It hasn’t even been scheduled. They respond to our inquiries every couple of days, with unhelpful answers.

In my line of work as a real estate broker, the value of a good home warranty policy can make or break your client relationships. Their coverage is comprehensive and fast-acting, whether it's for an HVAC issue, a plumbing leak, or a broken microwave, they don’t experience nonsensical delays like many other home warranty companies do and they don’t get squeamish when it comes time to pay the bill. I recommend them to every single client of mine that is purchasing a home.

I bought Liberty Home Guard warranty, and have been very disappointed, total scam. Even after paying upfront service fee for any claim, if any part needs to be replaced for covered item then you have to pay all fees for installation, they just cover part not any labor which doesn't make sense. Also, they will find some minor issue which might be unrelated with needed repair and use that as an excuse to provide no coverage. This was total waste of money, and would never try them again.

The staff reacted promptly when I called in. They dispatched a technician for my waste disposer repair within a day. The technician was clearly experienced and worked expeditiously. He and Liberty took care of the problem and made the entire process of getting it fixed easy for me.

My dishwasher repair was such an easy and smooth process. I had no problem filing a claim online and they followed up and assigned a technician almost immediately afterward. The speed of service is a big deal for me and my home and the technician was great as well. You all also covered the claim in full. 10/10 job here Liberty.

Contacted Liberty Home Guard, they continuously gave us the run around, wanted emails from contractor, their contractors did not respond. Called them continuously, finally technician provided information advising them a new unit was required. 1st they stated they would only provide $500 which was unacceptable. Request to speak with upper management, was denied by Michael, state he was Resolutions and there was no one else to speak to higher than him. I advised him there had to be someone else and I wanted to elevate this and would contact BBB. Then received a different quote via email advising me they would pay replacement cost of $1500, but we would have to find installer, pay the difference for a new unit (thousands of dollars) and cost of installation (thousands of dollars).

I read another review about the deception and I would have to completely agree. When we switched to Liberty Home Guard, there was a sense of urgency on part of the sales person stating that there would be no lapse in coverage if we switched right away since we would be switching from another company. If we let the other company expire and later went with Liberty Home Guard, then we would have a waiting period for filing claims. So we switched right away. 63 days into the policy we filed a seemingly mild claim and we owe over $800 for it. Why? Because it was filed before 90 days. I immediately told them we were not subjected to pre-existing clauses because we did not have a lapse in coverage (as the sales guy explained it). He said that is true in a way, but there is still a cap on the amount they will pay out in the first 90 days. That was NEVER told to us!

I don’t know where they are getting their ‘good reviews’ from, but I am very suspicious based on my interaction. It felt like classic overpromising sales tactics- after believing everything the salesperson said I paid over the phone with CC, after which I was supposedly going to get the policy to review and 30 days to cancel. Surprise- I did not see it in that period. When I had an issue with a covered item 6 months into the plan, and submitted a claim (and paid the $75), I find out they only pay for the parts/item and not for installation. I told them this was not my understanding and that I wanted my full premium refunded instead, and after getting the run around with several departments they refused. It’s hilarious on the agreement front as well- they’ve tucked the applicable ‘clause’ umpteen pages into the legalize of the policy, near then end- in a way that seems to me intended to maximize you not seeing it. Needless to say that clause makes this ‘warranty’ completely useless in all practical terms in my opinion! Installation is most of the cost for most things you are going to run into like this, and beyond that I would guess all the service providers will jack up the quote because they will think you have a dependable warranty company who is going to pay the bill. You will probably fix basically any issue you have much cheaper out of pocket then going through LHG. This ‘Warranty’ was a total waste of my money.

The company offered reasonable reimbursement for the inconvenience and frustration I had experienced. This has resolved the situation to my satisfaction.

The Liberty Home Guard team, based on my experience at least, has proven to be very responsive and highly efficient. Our central air system broke and needed to be replaced. They handled it all in a week, yes including the replacement and saved us over a thousand dollars in the process. We have been their clients for the past 3 years and plan to purchase a five year plan with them when our policy comes up for renewal.

I am thankful to LHG for such a prompt response to my refrigerator claim. They assigned a repairman very quickly. The repairman was professional and even took the time to explain to me the issues. Turns out that a gasket seal broke down. Liberty and the repairman both did outstanding in their respective roles here and I would recommend either to anyone who is in need.

The contractor assigned to my pool heater repair claim came back with a $800 fix estimate, $300 of which was my responsibility per the contract. I pay the additional, and the contractor is a no-show for two weeks. When he finally arrives with a part, he installs and it still does not work. Then says it will now require an additional part. New part is an additional $500. I did not want to put more of my money into it, so called my own old pool guy who dropped by, rebooted the system, and it now works fine. Did not charge me anything, but am still out the $300 I had to pay upfront. When I told my pool guy the name of the tech sent by Liberty Home Guard, he reported the guy used to work for him but was fired for using the company credit card for personal items.

My LG washing machine started leaking. Liberty Home Guard took care of the issue without hassle and had it fixed within a week. I appreciate the transparent, honest coverage without any nonsense. Save yourself the hassle and don’t go with a discount home warranty if you’re in the market, use a premium company and I would recommend Liberty Home Guard if you do. In my opinion, they are the best of the bunch.

I have been with Liberty Home Guard for approximately a year. The response times have been very fast on all the emergencies where we have required service regardless of whether it is the A/C, the refrigerator, or the plumbing. Really reliable service!

Liberty Home Guard is the best home warranty you can buy for your home. They are always fast and very clear in their communications. It’s nice to finally deal with a Home Warranty company that follows through on their commitments.

To date, we have submitted claims twice on our A/C system and once on our appliances. Liberty Home Guard was prompt in scheduling and kept me informed throughout the process. Our warranty has already paid for itself. Happy we enrolled.

Really lovely and well spoken staff they have at Liberty Home Guard. I called them to ask when they could send a repairman to help me install a new refrigerator I bought, and when the agent found out I bought it through Lowe’s, they were able to connect with Lowe’s and get them to reduce my pricing by $200 because of the account they have. In the future the agent said this was non-standard and I’d be better suited to go through them for buying new appliances. Also, they were able to get me a repairman to help with installation who was great and they didn’t even charge me a deductible. Top-notch quality of service.

Deceptive and Disappointing. TN: **. I am writing this review amidst our city's scorching temperatures exceeding 100 degrees Fahrenheit. I feel deceived by the positive reviews of Liberty Home Guard and regret choosing them. Their reviews have misled me. After conducting thorough research, I decided to warranty my home with Liberty Home Guard nearly two months ago. Unfortunately, my experience with them disappointed me, especially when our AC system broke down last week during the extreme heat. I promptly filed a claim, emphasizing the urgency of the situation. I paid $80, as agreed upon during the plan purchase. However, the service I received could have been more satisfactory. The technician they sent concluded that the AC unit needed replacement instead of repair.

The appliance repairman they sent to fix our fridge was great. I’m mainly writing this because of him. Liberty team, please give that man more jobs, he deserves it. He came on time, not only fixed our fridge but stayed for another hour to help us with a leak in two of our sinks. I could not ask for a better service.

The sellers of our recently purchased home chose Liberty Home Guard for the one-year home warranty. Had I known and researched the coverage in the policy, I would have requested a different home warranty company prior to signing the contract. The policy included pool and spa, however, after contacting Liberty Home Guard, I have been informed that there is a cap of $250 within the first 90, and $500 after 90 days. Sorry, but $250 is not going to cover any repairs for a pool. Oh, and there is a $125 fee to file the claim, so really you only get $125. This is the absolute worst policy I have ever heard of.

Our water heater broke and we logged into our account immediately to file a claim. The entire experience was quite smooth and I didn’t need to take on any extra work upon myself. Also, we had no out of pocket expenses, Liberty covered the entire replacement. Their service provider installed the unit two days later and now I’m happy to report that we are back to normal. Thank you Liberty!

Fortunately, I have had only one need to file a service request. The door latch on my range was stuck in the "lock" mode after a self cleaning. I put a claim in. It was denied. I called and asked why? They put me on hold and came back to say, "Oh, door isn't covered on a range unless it's a malfunction." Well??? I would call this a malfunction. So I appealed and they once again denied it. So I left them. I chose Choice Warranty. Told them what happened. They told me, they would not only cover it but would waive the 30 day waiting period. Within 3 days of this call, Choice had it fixed! Now that's service and also honoring their word. I would not recommend Liberty at all. I have other friends who have left Liberty as well. Don't trust them. I suggest Choice, as all my friends promised me they were the best and I'd 100% agree. Stay away from Liberty. Completely joke.

It’s a great product. They’ve saved me thousands where I’ve spent hundreds. Honestly they’ve demonstrated more quantifiable value for me and my family than any other product I’ve purchased in the past year.

We’re writing this review as a thank you to Brian, who took great care of us when our oven broke. They fixed the oven so that it was turning on again and even replaced the door for us because we complained it was damaged. The service and way they addressed our needs felt very accommodative.

We have a nice sized home and when our electricity stopped working in every outlet in our house, we became anxious. We spent a large portion of our savings on the home and had no idea how much this issue would cost us to fix. Luckily our realtor gifted us a home warranty from Liberty Home Guard when we bought the home. WE called in and were connected with Rosa in customer service. She got us an electrician in one day and they paid for the entire job, everything was covered. Flawless. Thank you all so much.

I am currently experiencing an ongoing issue with this company as they are refusing to honor their contractual obligations and are attempting to only offer a "courtesy approval" of a minor $500 contribution instead of the full amount of Liability for a replacement as stated in the policy. This is after 3 weeks from my claim, of which, the first week was a complete waste of time due to their unreliable contractors who never came by. I had to escalate my claim just to get someone to come diagnose my issue and deal with agents who provided misleading information or completely misinterpreted the nature of the call. This company needs to stop trying to be cheap and misleading and finally honor their agreement per their full faith obligation.

We called Liberty to have a problem with our dishwasher fixed and they did not disappoint. Their technician arrived the next day and got it working again just like new. The high quality of service is much appreciated.

It was easy and quick to schedule an appointment through their customer portal. The techs arrived a little earlier than planned, fixed the pipe, and cleaned the area. I really appreciate how hassle-free the process is.

The rep I spoke with on the phone made it sound all good, but Joshua did not disclose to me that we would have to pay for the installation of the appliance on top of the 80$ claim fee (so a $130 garbage disposal cost me nearly $200, not to mention the premium for the policy itself which was over $700 for one year). Not only that but when it was time for them to actually help me replace something, they sat around and waited for me to call them every day to actually take action. The local contractors who they hired to actually do the job also complained about them, how they took forever to approve (or disapprove) work orders, and would not call them (the local contractors) back unless they were called and questioned every single day. My experience with this company has been terrible, and it probably cost me more money to use their services than to have bought appliances and paid contractors to do it myself.

This is a SCAM company. Getting a warranty or getting a person to talk to with Liberty Home Guard is easy, like every scam company. I had 3 claims, all 3 claims got rejected. No explanation for the rejection. 1) I had a leak in my kitchen sink, the technician who came to diagnose said this is a water pressure issue, he wanted $2000 out of pocket from me, I have paid $600 from pocket to fixed the issue with a handyman. 2) My 2 ac was broken, the technician who came was good, when he was talking with liberty home guard they were asking the technician the ways to reject my claim, I have spend $1800 my pocket to fixed the issue with a different ac company. I felt this company is a SCAM.

I have 3 kids under 4, so when my washing machine broke it was a crisis, then the next day my dishwasher broke which turned crisis into catastrophe. I was connected with Jonar in customer service and she was very thorough and patient with me, which I’m grateful for because they were able to have one appliance specialist service both items and he had all the detail he needed for both. Luckily I did not have to go too long without my washing machine and dishwasher. You guys were able to sort out both issues in just three days. Thank you so much for the critical help!

I recently purchased a three year Total Home Guard plan from Liberty, and I am cautiously happy with my decision. It was certainly not cheap but I’ve recouped half my spend on the first claim alone. Their customer service team and claims process in general is straightforward. I hope not to need them again but I do feel confident that if I do, they will continue to do right by me.

They really do help provide peace of mind if you're a homeowner. I know it’s a bit corny, but I’m not as stressed about things breaking. Washing machine broke, I called them. Leaking pipe, and I called them. And when our outlet wasn’t working, I called them. One central point of contact to call when anything breaks. It’s kind of like having a really good super but you get to own your home.

I recently had an issue with my water heater, and the timing could not have been worse. I called in to their their customer service, and Cynthia on their side answered the phone with so much energy and enthusiasm. It helped set a positive tone right away even though I was super stressed. The repairman they dispatched was also fantastic - friendly, knowledgeable, and worked quickly to get a replacement installed. I'm really happy with their service, and I hope all my claims go similarly as well.

This company is a SCAM. They’re a fairly new company that’s only been in business since 2017. In the policy/contract it states they’ll only cover up to $500 or the book value of covered items - whichever is less (see below). So my HVAC system went out and they’ll only cover $500 of the total ~$8,000 cost. Talked to Michael who said he was the head of the Resolutions Department and that’s exactly what he said. Paid $600 for the policy and $100 for the HVAC tech to come out so I’m not even getting back the money I put into it. DO NOT BUY A POLICY FROM THEM.

We’ve had nine claims with them and the vast majority went very well. The only two that had issues were when we got our dishwasher and refrigerator replaced. That said, both of those occurred during the height of Covid, which definitely was not the easiest environment to operate in. If you are thinking about buying a home warranty, I’d encourage you to look into Liberty Home Guard’s Total Home Guard package. It includes both systems and appliances. Also make sure to ask about their professional series coverage, which even though it is a bit expensive, is definitely worthwhile if you have higher end items.

Jason did a great job helping me get my last claim filed and explaining how HVAC claims usually progress. He was actually able to set up the first diagnostic visit for the same day that I filed the claim. Unfortunately the part the technician needed was back ordered, but then Jason and Liberty stepped in and they were able to ship the same part from one of their distribution centers expedited. The technician even told me that he normally charges around $1,200 for this job but that Liberty covered it in full. I’m really happy with them.

The repair tech was here the next day (on time) and worked on my refrigerator to get it cooling again. He informed me that he needed to get another part for it and that he would be back in one week...and he followed through as promised. All is now working well. Thank you.

They lie and do not cover anything they said they would. I may have to go to court to get any help if anyone wants me to tell them about this company. I will let me know one thing. Do not buy anything. You will be disappointed.

Unlike previous service contract companies we’ve had such as SquareTrade, that would always give us a complete and total runaround leading us nowhere, Liberty makes their claims reimbursement process easy and does not make you jump through hoops. Their agents are also high quality and do a fantastic job at following up with you. We are kept informed every step of the way, regardless of the complexity of the claim. Speaking from experience, we’ve had claims for simple items like our microwave and more complex systems, like when Liberty facilitated a complete central HVAC system replacement for us. In that instance, their agent Logan took the time to grasp all the specifics around the issue and configuration in our home and made sure that the replacement was both done right and expeditiously.

We are very thankful that we ended up with Liberty. My neighbor recommended them and seemed quite knowledgeable so we gave them a shot, initially purchasing a month-to-month subscription two years ago. During that first year we had 4 claims and all were pretty much hassle free and the savings were more than we spent on the policy by a wide margin. We upgraded to a three year plan after that fourth claim and since then have had another 3 claims, one of which ended up in a total replacement of our central AC system.

Rica in customer service was really helpful on my last claim. She came through and got us a repairman for our garage door opener a day earlier than it was originally scheduled, and the guy came with all his parts and was able to fix it on that visit, which means that all the details were communicated and coordinated ahead of time. I can’t tell you how many times I speak with reps in call centers and these details get missed, so I appreciate that Liberty keeps their process buttoned up.

Finally, we’ve found a home warranty company that actually helps. We’ve been through all the larger, older companies and all were slow, difficult to work with, and extremely stingy with payouts. The experience with Liberty thus far has been 180 degrees different. We called them to file a claim when our air conditioning system malfunctioned. Ryan, the customer service agent, was helpful, vigilant, and compassionate to our situation. He made sure that a certified HVAC technician was at our home the next day, prepped with all the parts he may need. The technician came at the appointed time (the punctuality is appreciated!) And, he got the issue fixed then and there in that visit.

We had an incredible experience regarding our most recent claim. We could not get our outlets to turn on and the power kept cutting out when our breaker kept tripping. We called Liberty and Cynthia, the customer service representative, totally helped us out. She said she would try to have them reroute an electrician already in the area and she got it done. The guy was at our house not an hour later. He was able to identify a short circuit and repair the issue when he came back the next day. We have not had our breaker trip or the power go out again since. We definitely plan on renewing with them.

My oven broke so I filed a claim and Jake got back to me almost immediately. He was very helpful and arranged for someone to come in the next day. The technician looked it over and came back shortly thereafter with the right parts, fixed it on the spot. Very fast and efficient service!

Both the Liberty Customer Service Team and the technicians they send come off as very professional and well trained. When I speak with them, I don’t feel like I’m just sent to some call center where the agent can’t process what I am saying. From scheduling a visit promptly, to the successful repair, to explaining the coverage, everything is communicated super clearly and there is little passivity when they take on your claim. They jump all over it.

We recently had an issue with our heating system and called Liberty for help. Armando, the customer service agent helped us a ton. He arranged for a local technician to come to our home, same-day, who unfortunately recommended the system get replaced. While it was a tough three days waiting for the replacement, Liberty came through and covered about half the cost, maxing out their policy coverage. All in, they saved us about $2,200. We couldn't be happier with their service, coverage, and the savings. This replacement paid for our policy, many times over.

My garbage disposal stopped working the first month we moved into our new home. I called Liberty and in order to expedite the experience, they ordered me a new garbage disposal no questions asks and coordinated a plumber to arrive and install the new unit.

Had an issue with my freezer, called Liberty, explained the problem, and within 2 days their contractor arrived at my place. He identified the problem quickly, ordered the part, and 3 days later my freezer was working perfectly. Lorraine in their customer service department made herself available to me throughout the claim and helped greatly.

Customer service was good and the plan options were excellent.

The first experience was wonderful. The contractor came in, assessed the problem, fixed it, and it was great. We had a pipe that came loose, and they repaired it. But I'm sick of Liberty Home Guard because I had thought that they covered everything, and they would tell me if I call them within the first 90 days, they only cover a certain amount. They should have told me that up front. The process went fine until they called today to tell me I owe 150, and the guy was not nice. "Oh, you should have read your policy." You don't talk to me like that. They said the job is $400, but because it's within the first 90 days, they only cover 250.

I liked Liberty's price and rating. But when I signed up, the rep I talked to was pretty much in a hurry to get me off the line. The explanation of the coverage was not that great either.

I am a realtor who has been recommending my clients to use Liberty Home Guard for the past 3 years now. I have not had one client complain to me about an issue, which compared to the past home warranty company I used to recommend, is a night and day difference. Not only does Liberty Home Guard provide excellent service and use quality contractors, they’re constantly improving. When I started working with them, they didn’t even have a customer app, now they have a customer app, contractor app, and a realtor app. Speaking from my experience of directly using the realtor app, it’s extremely useful and intuitive. In my opinion, they are the only innovative company in the space and the only one that is forward thinking. If you want a provider that cares about its customers and knows how to use technology to make the experience better, you should 100% go with Liberty Home Guard.

They sell you lies on policy limits, then send you paperwork with 1/2 the amount covered. Submitted a claim after 6 months of paying, plus a 80.00 copay, and 7 weeks of lies about when a tech is coming! Final straw is when you try and cancel, they tell you "You can spend $175.00 MORE of your own money, hire your own tech, and they will reimburse you". WHY EVEN BOTHER having coverage? 7 weeks since I filed, 3 no show no calls from tech, the tech blames you for calls he never makes, and btw - the tech isn't even from the same state you live in. I don't even know if that is legal.

The repairperson that Liberty sent to fix our fridge was great. He came two days after we made our claim. Not only did he fix the fridge issue we originally called in for, he actually fixed the ice maker, which we only mentioned to him when he was on site. Liberty did not charge us any extra or hidden fees and still covered the entire job. Thank you Noah for helping us get set up with this policy to begin with. You were not kidding when you said Liberty was the best. I never expected such exceptional service from a home warranty company!

Liberty Home Guard is made up of great people. I’ve spoken with Lauren, Michelle, Ryan, Jake, just to name a few on their team, and they were all knowledgeable and cared about the problem we were having. From a technology standpoint, I find the Liberty Home Guard customer desktop app to be very useful and pragmatic, where my prior company’s was very confusing. They get their contractors out to customer’s homes quickly and they are generous with the coverage and savings they provide to customers. They seem to be a company that works hard and ensures that the customers’ outcomes are positive. If you are looking for a home warranty plan, I would go with them because in my mind, they are the best.

If I could, I would give them ten stars. On Christmas Eve, we called because our HVAC’s heat cycle was not working at all. It was FREEZING in our house! Fifteen minutes after our initial call, a service professional called us letting us know he could arrive in an hour. We were floored, we thought it would take days to get someone out to our house. He arrived promptly and diagnosed the issue being caused by our air filters clogging up. He proceeded to fix the issue. We had guests coming over and as a result of his speed never were inconvenienced. Based on this and other interactions we’ve had with them, I do recommend Liberty Home Guard as a home warranty service provider.

My oven was not turning on. I tried to fix it myself, even resetting the breaker in the house, but I just couldn’t get it back on. I proceeded to contact Liberty who assigned me a contractor then and there on the spot. The contractor called me not five minutes after I hung up with the Liberty agent. We set an appointment for the next day. The next day the contractor arrived on time and not only diagnosed the issue, but fixed it also. I appreciate Liberty’s organizational skills in communicating and keeping everyone coordinated because it yields fast service, consistently.

The company (representative Freddie **) is willing to help me with an elevated refund of $1000 for the inconvenience.

My Viking refrigerator was not cooling. I was extremely anxious to say the least, given that it was a relatively new refrigerator that we bought about 8 months prior and it was very expensive. Thankfully I bought the professional series coverage from Liberty and when I called in, I was immediately connected with a very competent agent, named Manual. He did great in reassuring me that it was a fixable issue and helped me coordinate to get a service professional specially trained on Viking out to my home the next day. The guy brought all the tools and parts he needed and was able to fix the issue in that visit. The unit works good as new and has not had any problems since, fingers crossed it stays that way. Thank you Manual and team. I sincerely appreciate you.

As a customer of theirs for the past 2 years, I can confidently say that Liberty Home Guard’s performance is consistently excellent. Lorraine, throughout a few of our claims was always very helpful and the representatives she supervises were also great in assisting us, many times. Their app makes placing the claim easy from a computer, and I appreciate that their systems keep us apprised almost every step of the way. All the contractors they sent our way were professional, and motivated to help. Strong recommendation.

We had plumbing issues in the master bedroom. The toilet was leaking. It was easier for me to call Liberty Home Guard. It was fast. My husband said he watched the techs and everything was good. It was quick, easy. Having Liberty is a great benefit. It saves some money in the long run.

They pursued me pretty aggressively. They called me and offered what seemed like a fair price. But the service has been good so far. I had a plumbing claim and they assigned a technician. The guy came out that evening and resolved the issue.

We signed up with LHG approximately 3 years ago and prepaid five years upfront, after days of going back and forth with a sales rep over the details. We had just left American Home Guard after about 6 years of absolutely horrible service there and had been burned. Due to the prior experience, I knew what to ask LHG to make sure we got what we needed from the plan. We bought a house that came with all high end brand appliances, ie Viking, Dacor, etc, and I specifically made sure each of these brands would be covered, listing them to the rep. He assured me they would, so we agreed. For 2 and a half years LHG covered our appliances, even when the Viking fridge died multiple times and then needed to be replaced. But when the Dacor oven died a month ago, they suddenly claimed luxury appliances are not covered under our plan and never were.

I had an irrigation problem. Everything was convenient when I called the main office to submit a claim. They sent somebody out who ended up taking the main valve on the outdoor irrigation and reworked it with PVC. It was phenomenal.

The application process was really easy. The representative that I spoke with was very professional, courteous, and not pushy. He was able to find a plan that worked with our situation. I would refer others to Liberty.

My guy, Noah, was really good, and I really like him. I completed an application online and he called me almost immediately. He was very helpful, outlining the options. Liberty Home Guard had a promotion at the time, which worked for me. It was in my budget and it seemed like it covered everything I needed. I've had the plan for a week, and I put one of my friends on as well. So far, so good.

We've had two claims, and Liberty took care of both of them as soon as they said they were going to. One was the oven. The hinge wasn't working properly. It was pulled away from the back of the oven, so they had to order a new hinge. The other claim was for the dryer timer. It stopped working, and they replaced it. Liberty Home Guard has been great so far, and it's definitely nice to know that I have that to fall back on before I have to have a lot of money out of my pocket.

The work their contractor did fixing our heating system was excellent. You can tell that Liberty knows what it is doing. I personally know that not every contractor in my area is the most professional, but every time they’ve sent someone to my house, that contractor was nothing but. Professional and hard-working contractors along with a wonderful team of personnel we speak to when we call in, or get called. I am more than satisfied with the quality of their service.

We needed to get outlet covers reinstalled and we wanted to switch out our light switches. I called in and Lauren I believe is the representative I spoke with took me through the Liberty project management program. They offered to provide me all the discounts they receive on labor and parts and to deal with actually managing the project–scheduling, invoicing, payment, etc. I took them up on it and it worked out flawlessly. I saved about $350 and they did really help as opposed to overcomplicate things. Their team is clearly highly motivated to help.

I just signed up with Liberty Home Guard in January and I have not had to use them, thankfully. Signing up was very easy. The first gentleman I spoke with was not a hard sell. He was very polite and friendly. He was like, "Give it some thought. Think about it. Here's my number. You can call me back." I went for it. So, I'm locked in at five years for under $500 a year.

The sign-up process with Liberty Home Guard was fine. I received numerous calls, though, from different sales people. That was a little bit annoying. Other than that, since I had experience with another company, I knew what to do in respect to that.

I'm a little disappointed with Liberty because one of the main reasons I signed up is that I have continuous problems with the freezer on my refrigerator, mainly the ice maker. That was something I was very specific about with the gentleman that I signed up with and I was assured that everything was in there. But upon looking at my paperwork, since I am now having problems with my ice maker, I saw that it's not part of the coverage. I am gonna have to go back and re-sign up and have the ice maker on the policy before I can use it again.

Liberty really did a great job underwriting coverage for some of my nonstandard needs. We have these two waterfalls on the side of our pool and they had no problem custom underwriting coverage for them. We also got them to underwrite an outdoor sauna and an electric fireplace. I was nervous if we had claims on these items how they would go, but they actually facilitate repairs on the electric fireplace and the sauna and everything went well overall. They covered us and saved us around $1,200 on both claims. Their contractors really went the extra mile to be accommodative. I had to reschedule an appointment with one I had on a Friday, and he agreed and came out to my house to perform the repair on a Saturday. Thank you for being trustworthy and putting out a good product, Liberty.

After vacation my family and I came home to a disastrous flood in our basement. They were actually able to work with a company that did restoration in addition to the plumbers and contractors. They really helped me manage everything, soup to nuts and in two weeks the basement was back and better than ever. I cannot express enough how helpful the personnel at Liberty Home Guard were throughout the process. They helped me negotiate with every service provider contractor saving me over $1,500 on those bills alone, they covered us for the portion that was under warranty, mainly the plumbing, and they followed up and made sure the contractors were working, arriving on time, and operating respectfully in our home. Josh, Abe, and Jake on the Liberty team were especially helpful and I can’t thank them enough.

Our sink got backed up and I had to pay for the people to come out. My mom reminded me that I bought a home warranty, so I called Liberty on a whim. I did the process in the wrong order but they took care of everything. They sent me the full amount, so I was ecstatic. They've all been nice and cordial, too. They were super understanding of everything even when I screwed up on my end and went in the wrong order.

My dishwasher was not draining and I called in to Liberty to file a claim. The rep I spoke with, I believe her name was Rose, offered to help me troubleshoot the issue before they charged me a deductible and filed a claim. She explained to me how to move the wrack out of the way to be able to clearly see the drain. Well it turns out, we just had a broken piece of glassware clogging the drain and as soon as it was removed, the dishwasher began draining again. I appreciate the initiative that Liberty took to save me the hassle of filing a claim, paying a service call fee, and waiting for a technician for such a simple matter. They clearly train their reps well and know their stuff.

I've only had one claim for two years and it was for some toilet problem I had, and Liberty took care of it. The techs contacted me the next day and were able to come out the following day after that. They fixed it and were professional and clean. I've had a positive experience with Liberty and I have no reason to want to leave. It's been a great service, so far.

As an LHG client for the past 4 years they’ve been consistently fast in getting my issues rectified. While not every claim is covered in full, they always do provide some coverage and save me money. They always go above and beyond to keep me informed as to where my claims stand and what is happening, which significantly reduces my frustration and anxiety with these types of claims processes, whether it be with my insurance providers or home warranty companies. Throughout the years, numerous appliances of mine have been repaired or replaced, but their handling of my HVAC claim and replacement was the most impressive work I’ve seen them do, by far. At no point in being a client of theirs did I ever have to chase them, they simply followed through on what was promised. I could not recommend more, and will keep renewing my plan with them.

So far, having Liberty Home Guard has worked out okay for me. I liked the cost. Also, the gentleman was very helpful and answered a few questions that I had. I had two possible opportunities to engage them and use the service. The first one was not covered by the warranty, which they explained to me, and it was listed as one of the areas that is not covered. They don't cover porcelain items, like toilet bowls or sinks if there's a crack in those. I thought they would be covered, but that was not. The second one worked out fine. There was a plumbing issue, I paid the copay, and the plumber came in and took care of it.

I had an existing company and service provider. But I wasn't happy with them. They have been constantly increasing prices as well as not giving the service. I switched to Liberty. Liberty's price is way better than theirs. For the home insurance, for every visit, you have to pay a certain deductible. Liberty had this offer, a five-year constant price, no increments, no increases, and then their per-visit charge was way lower.

Lauren was really nice when I called in to file a claim on our dishwasher. She was able to get us the technician we wanted to come out to my house for this fix and within a few days of me even filing the claim, the technician and Liberty had the dishwasher working again. The technician also took the time to explain to me what went wrong and how to avoid it from happening again in the future. The excellent customer service that Liberty Provides is not lost on us and we are grateful to the company and the individuals who make up that company and do such good work. Over the almost 3 years we have been customers of theirs, they’ve consistently gotten better and showed us how much they care.

My kitchen sink was clogged, and the contractor came and they found some grease in the line so they cleaned it out. I only submit my claim using the Liberty Home website and it's easier for me.

I have been a policyholder with Liberty for just over 2 years, and have placed over 10 claims with them throughout the time. Regardless of the complexity of the issue, Liberty has never shied away from assisting us, especially in times of our greatest needs. We’ve had 3 separate appliances, our water heater, and our central HVAC system all replaced by Liberty and we’ve saved thousands upon thousands of dollars on just those replacements alone and we’ve had five additional repair claims as well! I really love having them available, they are my central point of contact for anything that goes wrong in our home. Liberty and their team seem to have something very special going for them as they are super dedicated and clearly passionate about what they do.

Be warned this company can subjectively deny. They are liable for repairs because they can use a depreciation schedule that makes a home appliance practically worthless. Or they can say your appliance is a high end product so you have to pay more for your policy before they will charge their $75 standard fee for sending someone out. In my case, I had a microwave that died. So they gave me a comparable model at a rate I found out later was $300 more at Home Depot. Plus I had to pay for installation! In the case of a dishwasher that was blowing a fuse, they said because I had a KitchenAid product, it was high end and I needed to pay $99 more on top of the $750 I paid for the yearly fee. This company is a rip off. I paid $750 for warranty that was useless. I was overcharged for a replacement microwave. What did I buy a warranty if it gave no protection whatsoever?! Buyer beware.

I really liked what the rep had to say and their pricing. I also liked the customer service aspect and how he dealt with me. I also liked that I could use a contractor they set forth or my own contractor. I asked the rep about a longer plan and he said they didn't do those. But he called me back and said that he brought it up to his superior and they decided to make the plan a little longer for us. We were happy about that. That way, we didn't have to worry about it year after year.

Bottom line, refused to fix my AC, my Heat and my water issues. I paid thousands out of pocket. They will find every reason in the book why and quote my policy. I read and even the small print. They tried to get me to buy a three year policy. Left me without heat in and after thousands said, they would give me 200 dollars. A water valve shut off where they paid 70 dollars and I paid 260! The AC was fixed by a local company who replaced the 4K part for free under a warranty and just charged me install fees. Liberty told me I needed a whole NEW SYSTEM and would drop it off and I could get whoever I wanted to install. Same thing with my Furnace. Then told me to pick the contractor and when he got there we called. They kept him on hold and and asked 2K questions.

The sales process was forthcoming. They were good on disclosures and they also included extra stuff we wanted included like the sump pump downstairs. We have a five-year-old house and it's pretty high end. We're seniors on a fixed income and we don't have money to dig into our pockets for a 500-bucks repair if the air conditioning goes out. Liberty's price is reasonable. Give them a try.

The application process was pretty straightforward and easy. Their customer service reps were pretty prompt. We had our microwave go out and Liberty got it replaced. They contacted someone to bring the microwave but they didn't install it. So, I had to install it myself. They gave me those expectations that they wouldn't do the install, so that was fine. Liberty was able to replace our issue quickly.

Utilizing LHG’s platform has only led to positive outcomes for us. All our issues are attended to quickly. It’s easy to file claims and get service. And we’ve saved thousands of dollars since switching to them from American Home Shield. On our most recent claim, LHG not only addressed our electrical system issues completely, they restored the walls to their original condition. We plan to renew indefinitely as long as the service stays strong.

So in general my experience has been overall positive with them. I’ve submitted 5 claims and 3 of which were fully covered, 1 was partially covered, and 1 was not covered. Also, only one of those 5 claims took longer than a month to close, but that was partially my fault as I had to travel for work a bunch while it was going on. That all said, I would normally give them 3-4 stars but my most recent claim really blew me away.

Whenever a covered appliance or one of my systems breaks or gives me grief, Liberty Home Guard has made themselves available and have been ready to jump in and take the workload of handling it off my shoulders. All their contractors that they use seem to be well trained and come prepared. Out of 3 claims, only one needed a second visit from the contractor to fully resolve the issue and still that one was done within the same week. In the past when I’ve called my own contractors for similar jobs like repairing my AC, they’ve needed 2-3 visits and I would almost always have much more difficulty in setting an appointment on short notice.

Michelle helped me set up my most recent claim for rekeying of our back door. When the locksmith arrived, he actually recommended that instead of rekeying it, that I replace it with a combination lock. I was concerned because I’ve had combination locks in the past, and they always gave me trouble. Without being pushy, he reassured me that this one was very reliable and that if it gave me trouble, he’d replace it and get me my original ask for a rekey. Well, I’m happy he pushed me because the combination lock has been working perfectly and I don’t need to worry about losing keys. I’m writing this review for Liberty and will also do one for the locksmith. I appreciate Liberty’s consistent, high quality service people they dispatch to help us with our home issues.

The representatives from Liberty Home Guard are excellent. Having the home warranty is extremely valuable because I feel more secure that I have someone to help me out.

Abigail was outstanding to work with. She worked diligently to ensure that I was informed every time there was even a minor update on the claim, calling or texting me. She really went above and beyond and I want her manager to know that. The contractor arrived 5 minutes prior to the scheduled appointment, acted appropriately, completed the work and cleaned his area. His punctuality and professional demeanor was noticed and appreciated – thank you Liberty and whichever company they sent. We had a wonderful experience and would like to thank Liberty (and Abigail) for their help.

I wanted a big company that I knew would be reliable. I called seven of them and Liberty Home Guard gave me the best deal. Especially the fact that my deal was for 14 months is what kind put me over the line to choose Liberty Home Guard. Signing up was great. I could do it over the phone, which is nice. My salesperson kept wanting to give me other deals, but I just wanted the base package. I just wanted the big appliances covered. So, it was hard to communicate that to him. Otherwise, he did a great job. As a first time homebuyer, Liberty Home Guard gives me peace of mind.

I was definitely feeling overwhelmed when I bought my first home. I really had no idea what went into maintaining a house. My friend recommended I check out Liberty Home Guard and I’m so grateful he did. I have not been disappointed with their product. They’ve saved me money and reduced the headache of dealing with contractors when things break. They’ve not only been able to get me quality contractors, but if I need one on a weekend or holiday, which I actually have, they’ve been able to mostly accommodate those needs. I also find the team at Liberty easy to talk to, transparent, and responsive. Whenever I have had a problem with a covered item, the team at Liberty Home Guard has been prompt in telling me the level of coverage that my policy affords me for that specific case and they always are able to get the matter resolved quickly. I would be much more stressed out about my home if I did not have their policy and service.

I had a few issues with my smart home devices when I first moved into my house. At my friend’s recommendation, I inquired with Liberty to see if they covered smart home devices, which they did. I’ve used them for two claims now and both have gone smoothly, with my appointments being set within 72 hours of making a claim. I only had to pay my deductible each time and the rest was covered by them. Even though it does seem to be commonplace in the industry, my one piece of constructive feedback is that their sales process came off as somewhat aggressive. Otherwise, I hope this level of service continues. If it changes, I plan on updating this review to a lower star rating.

I first bought a home warranty with Choice who promised me that they’d cover everything and I would not have to spend any money. Ultimately I bought with them even though at that time I was considering Liberty because Liberty did not make those promises. They explained that their service was superior but not everything is covered and home warranty policies are never a blank check. A year later, I had enough with Choice, too many denials or claims that took months to resolve, and decided to give Liberty a try and I have not looked back since. Sure, they don’t cover every dime of expenses, but when I look back on the year, I saved a ton of money. By my estimates, I saved close to 400% what I spent on the policy with Liberty. And, just as importantly, all my claims were resolved in less than 2 weeks, with my average claim taking about 5 days.

The contractor throughout the visit and process behaved extremely patiently with me and my family while at home. The kids were playing all around the work area and he was not perturbed. We’re grateful that we had Liberty to rely on when our washer and dryer both unexpectedly broke at the same time. The contractor took the time to explain the issues in detail, and he returned with all the necessary parts and completed the job in a timely manner the very next day. Thank you for the exceptional service Liberty and Thomas from the repair company!

I had a leak from my tub to the top of the kitchen, and Liberty Home Guard sent out a technician. I was there speaking with the technician, and the technician said that they never told them anything like that. Liberty Home Guard is also telling me they don't cover the plumbing. I pay them every month, then I have an issue and now, I have to pay everything. I've been talking to them for the past two weeks, then they called me yesterday and told me that they don't cover most of the damage. So I'm thinking about just canceling with them. They need to improve everything. It was a bad experience, and I wouldn't recommend them to anybody.

I have been with them for years. Have been helpful every step of the way. Always someone to speak with. Accommodating with any issue and affordable. Love the company. Some people I know by name so it makes you feel like a person and not a number.

I was burnt by a few home warranty companies in the past which made me initially doubtful about getting a home warranty policy again. Honestly, I’m happy I gave Liberty a try. Yea they take a bit longer than I would since I know a few handy repairmen in my area, but overall through their discounts I’ve saved over $2,500 in six months. You simply can’t beat the prices they pass on to their customers. They do so much more than the home warranty companies I was used to. Those companies basically just denied most if not all of my claims. Liberty, even if the claim is not covered is always accessible and willing to help. For example, we wanted to replace our refrigerator, nothing was wrong with it, we just wanted a new one. I called Liberty and they got me a replacement for more then 50% off what I could have bought it for on my own. We’re thinking about doing the same for our oven, washing machine, and dryer next.

Signing up with Liberty was pretty smooth and very easy. But we had a claim and the service wasn't great. They had pleasant attitude but they were not extremely helpful. I had to pay upfront for a service tech to come out before I even knew whether the damage is covered. That was something that I wasn't exactly aware of. It's a little frustrating because I could pay the deductible and then have them tell me the issue is not covered.

I've had great luck with Liberty. I had my icemaker go out. The tech came out and he said he would change it out. It's been doing great ever since.

After some coworkers recommended Liberty to me, I figured I would try it out on a monthly basis. Fast forward a year later, I ended up upgrading to a five-year plan with them. Last week I had an unexpected HVAC malfunction so I put in what was my sixth claim. Yet again, I was so impressed with the superior quality and professionalism that Liberty provided. He arrived on time with all his equipment and diagnosed the issue within 15 minutes. The entire repair was done in under an hour and at no cost to me. Like my coworkers, I would absolutely recommend Liberty Home Guard to anyone considering a home warranty. If your experiences with them are like mine, you won't regret it.

The last three years have been cost-effective and a value-add thanks to Liberty. When we originally bought our house and were on a budget and wanted to be smart about how we went about carrying costs for our home. We were apprehensive but decided to give them a chance. I was ok with things maybe taking longer because it is a warranty company, as long as the savings were there which was our priority.

The heat wasn't working and the techs took a while to get here. It took time. But they were good and they told me what the issue was and made sure that the service was done. Liberty is good and convenient.

Signing up with Liberty was hassle-free and I had an excellent experience with their reps. The coverage is all-inclusive which includes the AC, washer, dryer and refrigerator. I'd recommend Liberty.

I'm extremely pleased with the service I received from Liberty. I woke up the other day and found that not a single outlet in my house was functional. I called Liberty and was connected with the rep Jake, who just was extremely proactive in addressing my needs and situation. He helped me get the process expedited and when it came time for coverage, he genuinely cared that I was happy with the resolution. The electrician arrived two hours after I initially called in and spoke with Jake. He did great and all my outlets are working again. Definitely a positive experience.

This home warranty plan with Liberty has to be one of the most relieving purchases I have ever made. My air conditioning unit broke a month into moving into my new house and I called a friend of a friend who was an HVAC repair guy and he quoted me $12,000 to replace it. Luckily I went to Liberty to compare and they not only offered me coverage for it, the entire cost of the project to me ended up being $4,500. I got the same exact system as the initial quote, and the entire job was completed within a week. Throughout the entire ordeal, Liberty was extremely kind and understanding and provided me with an exquisite level of service.

I had a problem with Liberty Home Guard regarding a particular repair for which coverage was denied under the terms of the contract. After I expressed my disappointment with the denial of coverage, I received a call from Lauren **, an account manager in the "customer success department." Lauren was very cordial and very efficient in offering a fair and equitable resolution to the problem. She also has become my personal account representative, and my account will be considered a "VIP" account. Based on the foregoing, I am pleased to recommend Liberty Home Guard.

My garage door got stuck right as I was heading out to the office, on a Monday morning no less. I called them immediately and their agent Chris got back to me about 30 minutes later telling me that they had a technician on route. Thankfully the problem was simple, and he was able to get the door opened right away. I ended up leaving him in my garage while I headed to work, and to my pleasure when I got back later that evening, the garage door was closed, area was clean, and most importantly everything was working. I appreciate that Liberty uses quality technicians that you can trust without immediate supervision. I have recommended them to a bunch of my friends already and plan to continue with them for at least another year now/

The sales rep worked hard at selling me the warranty but bragging that they fix/replace high-end products, like Sub-Zero, Wolf, etc. I mentioned that my appliances are Jenn-Air, Kitchen-Aid and Samsung, he said for sure. He gave me a quote for a year and I paid it. No details about restrictions were mentioned nor asked me to read the fine print. on any emailed documents. after few months in summer very hot weather, my AC stopped cooling, I called and paid the $125 service call, the tech said the condenser need to be replaced. LHG said my unit is 17 years old and its value is zero, no repair. Few month later my Jenn-Air microwave door stopped opening, I called LHG and paid the $125 service call.

They did a great job of fixing our heaters. The process was smooth, and we did not have to worry about a single thing. The warranty covered all the expenses and we are finally ready for the winter. However, the customer service did call us a lot throughout the process. I could see how others may want that but I found it to be a bit overdone. Nonetheless, they fulfilled their obligations and vastly surpassed the level of service I was used to with my prior warranty companies.

After reading and speaking with Liberty Home Guard, I purchased their Total Home Guard warranty paying for the full year upfront. After trying to use their service I do not understand why anybody would want this service. I have a slide in gas stove that looks and works like new except the main front burner will not ignite. I put in a service request to Liberty Home Guard and paid the $80 service fee. A repairman came out and said that to fix it they would need to replace the burner and it would be a little over $600 and they would let Liberty Home Guard know.

I was with American Home Shield for many years. Liberty Home Guard used to send me emails and heavily marketed me to switch. I made the call and spoke to someone. They said policy is same as AHS and others. Repair if we can or replace with same initial fee. Nothing extra. No sub clauses, paragraphs, etc. were mentioned about exceptions. Lower rates and guarantee that CS is American based.

This company has demonstrated terrible business practices, has poorly executed an attempt for service with no sense urgency after several weeks of an unfilled claim with no services rendered. I filed a claim on 11/10/22 for a heating issue. Per the technician that was hired to inspect my hvac there was a leak discovered. LHG informed they do not covered leaks and my hvac would need to be replaced and they would send a quote for covered cost and what I would be required to pay. I waited over 3 weeks and finally received a quote 12/1/22 after countless follow ups with no response or disregard for my wellbeing for not having any heat in my home. After several attempts and speaking with supervisors filing a complaint I finally received a quote of over 10k of out of pocket expense with LHG only covering $800 of the replacement cost.

Liberty’s coverage was gifted to us with our house when we bought it last summer, and we are very happy with them thus far. We have actually already used their service 4 times, and Liberty was able to save us an extraordinary amount of money to date. I want to thank Sasha and Michelle’s help on our last three claims. They were expeditious with their work and getting our claims processed. We had great repair people come to our house for the issues and they just all seem highly motivated. We sincerely appreciate all the effort and hard work you put in on our behalf Liberty Team! Thank you!

Did Liberty Home Guard PAY for the review you gave them on your web site? This company is DISGUSTING. I am a disabled veteran and I filed a claim for the furnace in my home a month ago. They have been giving me a total runaround and claiming that the furnace is too old to repair, and that they will make a "significant contribution" to the cost. That is BREACH OF CONTRACT, my furnace only needs a part that can be purchased today from the same manufacturer, Beckett. Your review is FAKE and clearly they PAID for you to publish it! Shame on you!