Liberty Home Guard Reviews

Persuasive, friendly, quick service over the phone when purchasing a policy. They explained everything. Once purchased they were quick to get off the phone, which rubbed me the wrong way a bit but that's was a minor detail. Haven't had to use the service yet but hopefully they are as good as their reviews if that time comes!

Air conditioner went down 12 days ago. Sent out technician. Reported unit needed to be replaced. I called daily. Today 12 days later requested service records. Home bought year ago. No records were given. Refusing claim. Terrible company.

This was our second claim and it was handled very professionally from reporting the claim through the actual repair. The technician came out and diagnosed the problem, the company received authorization to order the part and returned as soon as we received the part to complete the work.

Liberty Home Guard is a scam and actually worse than that. They tried to profit off my broken AC. They tried to get me to pay them via PayPal for a claim I made that would have had me pay them more than the personal quotes I went and got on my own. I have all the proof. They are con artists. Stay away. Read the real reviews. Notice they are all either 1 star (legit reviews with commentary) or 5 star plants. I can bring the receipts/proof. It's a scam.

I own an appliance repair company, Liberty Home Guard called me and asked me to do a repair for them, they stated they would pay me via credit card when the work was complete. They stated authorization would be easy and quick and payment would be done as soon as job is completed. As of now, I have over two hours on the phone between getting authorization and trying to get paid, getting paid may take another five years. Highly suggest any repair company avoid doing any work for this outfit.

Very helpful, answered all questions. Would recommend this service to all. Sales Staff very knowledgeable and helped me to receive 1 year service for free by signing up for five year coverage. Again great value for the dollar.

I am very disappointed with Liberty Home Guard. I filed a claim on 5/29 because my A/C went out in TX, in the summertime. I was sent an email telling me when my technician was coming and that’s it. I have received no communication since then other than me calling every single day to get an update. On 6/3 I called and they said someone would contact me in 24 hours. Exactly 24 hours later I called again and when I told the customer service rep that I was supposed to have gotten a phone call he said “do you know the difference between today and yesterday?” Which was so utterly shocking to me. After telling him that his tone and his question were disrespectful and inappropriate, he said he would have someone call me.

Liberty Home Guard made it easy to pick a plan and add on any coverage that we needed. The price was right and the representative was great to work with! I was able to text Kevin with questions and he answered and got me updated quotes quickly!

Paid Liberty for 6.5 years of coverage. Had system failure on 3 zone HVAC system. Contacted liberty. Liberty sent out Howard ** who recommended a full replacement. Fast forward 4 months of the heat not working correctly and Mr. ** finally shows up and provides a partial installation over the course of 14 hours. Installation isn't completed. Out of 3 zones, only one is operational. Contacted liberty. Apparently they'd already paid Mr. ** even though the work was never marked completed. They have tried to force me to pay an ADDITIONAL $2000, the amount needed to actually finalize the installation I'd already paid for while they continue their "dispute". Contact with the NC HVAC board exposed that Mr. ** doesn't have an HVAC license and was still the preferred vendor for Liberty. They have refused to make this right and his installation is actively damaging my home through leaking and moisture accumulation on improperly installed equipment and ducting.

Absolute nightmare. Had AC issues in Texas...in 90 degree weather. The tech came out and gave wrong diagnosis. LHG would not follow the diagnosis and keeps making up new information 2 months later. (They are making up things NOT in the tech report and then claim they won't cover anything.) They waited two weeks with us in the heat...not kidding... then forced us to pay to get another opinion.

Amazing company. I had a plumbing issue and they promptly sent a plumber to fix the issue the same day. Thank you for being there when I needed you and providing the peace of mind I expected from my Home Warranty provider. Keep up the good work.

Very pleased with the process of being a Liberty Home Guard customer. Our salesperson, Dave ** was knowledgeable and thorough in explaining coverage options and all associated costs. We also like the idea that customer support representatives are all located in the United States to provide an improved customer experience.

Very helpful and straightforward. Agent was very helpful and not pushy, and offered deeper discounts after doing some further research on what would be best for my situation. I received a phone call shortly after visiting the website.

George was my representative. He was very patient and understanding of my needs. He listened to my concerns and provided me feedback that assisted me with selecting a home warranty for myself and my boyfriend. He explained each policy in detail and was attentive to all of my questions. He even made suggestions that I did not consider. I would definitely recommend this company to other homeowners, and realtors.

I have a 3 year plan with Liberty and so far I've used them 3 times and every claim has been handled very smoothly. I use the app on my phone to submit a claim and and the tech literally comes out within 24 hours. I had a problem where the tech needed additional parts for my AC claim but he was able to run to the store so I waited 3 hours that day but I think it is worth it because at the end of the day the problem was resolved. Hope my experience remains this good because I have 2 more years with them.

I had my dryer not working and I had to shell out $250 + Visit charges. They will cover only $150. They promise all stuff they cover including washer, dryer etc while buying. They said they don't cover labor charges, which is the most charges. I ended up with most of the expense. It's just a scam, beware!!

I have had warranty companies for the last 10 years. I don’t know why I switched, but I did. I was with American Home Shield and should’ve stayed with them. Liberty Home Guard makes their vendors do so much work before they even begin the job and clients do so much to get the job done. I’ve had no lights in my house for over a month. I have had one electrician say they won’t come because they’re not going to work with Liberty Home because they keep them on the phone for too long. Electrician and construction company and Left my house or worse than when he got here.

Overall I was not happy with the surface. It took them forever to get workmen out of the house. Thinking that things were covered fully was a mistake. For my washing machine because it was a few years old they gave me $225 towards a new machine.. Same thing with my Refrigerator. Pay $80 to have somebody come out and diagnose it and then take days to get one and only get partially reimbursed about 20%. Waste of money.

I would provide a zero if I could. I'm not thrilled with purchasing home warranties, and realized all the complaints about them. I figured it was the best option for a rental property. I purchased warranties in the past but this has been the absolute worse company I have used. For a $1200.00 water heater they are only covering $175.00. I was given excuse after excuse on what it wasn't being covered.

Liberty Home Guard is a scam - stay away! For all the warranty repairs I have had to do with them - they basically find a way to recover their cost (and more) by either 1. depreciating the appliance saying it doesn't have any value (offered me $125 for a Frigidaire dishwasher that needed new electric panel), 2. charging co-pay that more than covers their cost of parts/repair. This is on top of the $75 technician visit and the $700 cost of the warranty itself. The most crooked home warranty company I've dealt with.

Update don 5/23/2024: The saga with Liberty continues. On May 17 I spoke to Nino the Sr. Customer Service Manager who only reached out because of my review. I called her because I noticed my unresolved claim was marked as resolved and removed. I found out that because I canceled the auto renewal of the policy they "paused" open claims but what that really means is they cancel your policy and all claims. My coverage is good until July 7.

This is the 3rd company we have used for a home warranty, and it is the worst by far. It is nothing short of a scam. The company asks you to rate them at 5 stars after signing up before you ever have to use them. We had 1 claim, and had to pay out of pocket for the entire repair service. Liberty said they scheduled a repair. When the technician arrived, they told us they do not work with them for any claims. The technician was nice enough to service our AC. We paid in full but were never reimbursed by Liberty.

RUN AWAY FROM THIS COMPANY AS FAST AS YOU CAN!! Their salespeople will promise you the moon and promise to "REPAIR OR REPLACE" your appliance or pool part. HOWEVER, when you make a claim they will refer you to several parts of your policy that ultimately come down to the fact it really isn't covered OR has a drastic limitation on what they will pay. We purchased the policy because it covered a saltwater pool. NOWHERE in the sales pitch or on the website that is listing all the covered appliances does it mention only a tiny portion of what a salt cell would cost would be covered.

This is the most horrible company on earth. We bought home warranty from them and 45 days later we had an issue with the light switch. After charging us $75 for the service call they claimed they are only responsible for no more than $250.00 and we must find our own electrician. Stay away from this company and find something better!

Expect your urgent emergency claims to be treated with the lowest priority and your calls/emails to be ignored. Don't believe the sales reps when they assure you prompt assignments within 24-48 hours. We have never had a claim resolved in less than 14 days, in some cases they take over a month to get someone assigned. During that time you'll be repeatedly told someone will get back to you same day, they never will.

Do not use this company. They are Liars. I've been paying them for Over a year. Never had a claim. Finally, my washer broke. They sent out a repair. He said it Had to be replaced. They told me they were only gonna give me $100 for the replacement. After negotiating with them for three weeks. They said they were going to pay me $425 and they were going to mail me a check. During the three weeks of waiting and arguing with them, I left the bad Google review. I'm waiting for my $425 check. She told me I was gonna get it in 7 to 10 business days.. Two weeks after settling with them. I got a phone call saying that they were not gonna mail me the check unless I took down the Google review. This company is horrible!

Rose was very polite and she resolved all my questions when I called Liberty home warranty. I will recommend liberty to all my family and friends. Great customer service. Certify that this review is based on my own experience and is my genuine opinion of this business, and that I have no personal or business relationship with this organization.

Recently filed a claim for a leaky pipe. Their technician came, did repair of the pipe, changed some other part in the system and said that it is all good now. A day later, the pipe exploded at the point of the repair and flooded the whole apartment! 2 inches of water, damages to walls, flooring, belongings... This happened on Sunday, I called them immediately and also spoke with customer service via chat. They said that they do not have emergency services on Sunday and will find a technician on Monday. This means, no water, no shower, no toilet for us until then... I asked if I can call the plumber myself? "Yes, but they need to be authorized by our department and that department is closed"... So it is a closed loop... No authorization - no reimbursement.

We purchased a policy on 01/07/2024 for 525.00. On 02/15/2024, our washer broke. We filed a claim and paid the $75.00 initial fee. We were told their assigned service would contact us within 2 days. No one called us. We called again, and were given the name of the service. We called them directly. Twice they scheduled a date to service the washer, and twice were no-shows.

Please DO NOT GO WITH THIS COMPANY! They are a total scam. In year's time I submitted three claims. They have yet to cover. Basically, you're paying your premium and trade fees for them to deny the claim. My final straw is how they handled my HVAC claim. The tech recommended replacement. They only offered $800 if I go with their supplier but the amount with the discount is the same price other suppliers have the same unit listed for. If I use my own supplier, the price drops to $200. This lets me know, there is no true discount of ($800) because if so, I should be able to use my own supplier. I am extremely disappointed with their service and I do not recommend them as a reputable home warranty business. Please do your homework and find another company. Do not even consider LHG. Save yourself the time and frustration.

I can’t even give this company one star! We paid 575.00 to this company, sure they talk so big! We received the policy on paper, which was an act of congress. Filed a claim on our icemaker in our Frigidaire 3 door refrigerator, after having to pay the 85.00 up front!!!! To them!!!!! The repair man it was unfixable. After this bogus review, they told me this was a high end appliance! This brand is not covered! The sales person, asked me what kind appliances we had told. No mention, of this issue.

Liberty Home Guard is a scam. They don’t cover all the appliances in your house, but only the newer ones. If you have an old one, you’re on your own. In my case, my water heater needed to be replaced. It was 26 years old. They told me that the useful life of a water heater is only 12 years, so after that it has no replacement value. Which is their way of saying they won’t fix it or replace it for me. I’m sure this is in their fine print somewhere, so it’s my bad for not figuring it out. As a gesture of kindness, they offered me a $250 credit toward the purchase of a new water heater, which costs $4000 where I live. Since I already paid $100 for one of their technicians to come out and examine my water heater, their credit was actually only worth only $150. What a ripoff!

I had a pipe break as well as had a tech come out and recommend water heater replacement upon inspection. Mistakes were made by the tech which they corrected and apologized for the mistake stating the water heater was leaking which it was not. I provided picture proof. Ultimately Liberty Home Guard wouldn’t cover the problems which are stated covered in the contract. They have in small wording in the contract they do not pay for installation or fees so they stated they would only provide some help with replacing the water heater and I would need to pay for the rest and the installation as well as a 500 dollar deposit for the pipe repair which I followed up with this company asking what they were charging for as the pipe should never cost 500 to simply solder the joints. They stated it was the cost for everything so essentially this company was only willing to cover 300.

This feels like a cruel joke. We are flabbergasted and feel as though all of the details and information given over this past week have been useless. We are doing everything we can on our end and have been overly patient, respectful and flexible but unfortunately do not feel as though Liberty Home Guard is doing the same. We were told so many conflicting things by Danelfy, Luke, Maria and others, throughout this nightmare of a situation and do not know what to believe now.

I filed the claim of my gas stove and the technician came to my house on Feb 21, 2024 to make a diagnosis of the problem. He submitted documents to LHG for approval quickly. 1 week later, I called LHG and they said they are still waiting for documents. I called the technician again and he confirmed that he had submitted already. I contacted LHG again and one rep said LHG is still waiting for the documents. Some days later, one guy called me saying that they received it and the resolution department will call me about the process. But they never called me. It took another 5 days. I contacted LHG again. One rep said the technician forgot to include the brand, serial # and model #. But I gave him all info that LHG needed. Should be good to go.

By way of background, I am an attorney so I read dense documents like the Liberty home warranty for a living. Prior to purchasing the Liberty Appliance Warranty, I read the fine print to understand the exclusions. etc. Given the relatively low cost to cover all of my appliances ($450 for the year), I decided to give it a shot to see how these plans work. After filing my first claim, I now understand how it is almost impossible for these policies to make financial sense. Here's why:

I paid for the Total Home Guard coverage plan for 3 years + 4 months. Total cost was $1,550 and a service fee of $70. Everything seemed fine until my first service call. Technician came out to look at my HVAC unit (AC and Gas furnace combo) because the furnace was sometimes not firing. He said he would recommend some replacement parts and that all. A few days I get call from LHG to tell me my unit is too old to repair so they will need to replace it, but because my unit is also too old, the book value of my unit is $0, so they will not cover the replacement (which is not needed according to the technician). They happily offer options to replace ranging from $3,000 to $5,000 out of pocket cost to me. What a total scam. Buyers beware.

This is regarding claim: **. This company is a SCAM and Probably buys their ratings. I opened a claim and I explicitly typed twice in the claim that there was a smell or what I believed was mole. The technician arrived with no clue as to what was in the the Claim and called Liberty Home Guard to get approval to fix. Liberty Home Guard called me and said they are not cover everything because they do not work mole and that this would be maintenance and not break fix.

I signed up with Liberty Home Guard and paid for about 7 months without ever using their service. Now, my washing machine is broken, and I've made a claim. After paying a $125.00 claim fee, they informed me that they will only cover the cost of parts. The $250.00 labor installation fee is to be paid out of my pocket. I pointed out to them that for the total amount, I could have my machine fixed directly at the repair shop, quickly, and without having to go without a washing machine for 2-3 weeks. They replied that this policy is outlined in their terms, and they do not cover labor installation costs at all, only parts. As a long-time homeowner who has dealt with different home warranty companies before, this is the only company that covers just parts.

When I bought policy, I informed them that my appliances were all older- I was told that didn't matter- that I would pay a service charge and the appliance would be fixed or replaced. They did neither. Then when I tried to cancel my policy, they charged me 750$ for the technicians and parts that failed to fix my appliance. It's dishonest marketing, and a scam.

Updated on 2/1/2024: After previously posting details of my HORRENDOUS experience with this company failing to repair or replace my broken furnace, they had a "senior manager" reach out to me by phone and email to "apologize" for not meeting my expectations, and offered me 2 months refund ($130.42) if I agreed to sign a release and remove my 1 star review. I declined that offer, send them the costs I incurred to replace the furnace they refused to replace, and told them to make me a serious offer. A day later they offered me $500 to remove my review. My cost was $26,000 ---- and I do not regard $500 as a serious offer and declined that.

Don’t use this company. They have a bunch of hidden exceptions on items not covered and can’t find techs to diagnose issues. I always used American Home Shield and never had any issues. Tried LHG and immediately regretted it. Don’t waste your time or money.

LHG boasts of quickest response (48 hrs or less), biggest fail right there. 7 year customer here with 5 claims and the only time a response was executed in less than 48 hrs was because I did it myself. The worst was waiting over a month for a technician to show up. They lack transparency, always saying the customer has to do more work. LHG gives instructions on what YOU must do to get reimbursement, and once all completed they give more instructions on MORE that you have to do to get the refund. I already did the work myself to get the problem resolved because I have learned it takes weeks for LHG to get a technician to respond, now I have learned getting refunded for doing their work is just as painful. I will not be a repeat customer. You have been warned.

Please be aware of this insurance company. I became member based on good reviews but I would like to share my recent claim experience which one was the first claim in 2023. I had a minor roof leak so I called and submitted claim paying 65$ copay. They send roofer who find missing shingles and some nails damage. So roofer gave repair estimate of 2000$ to replace missing shingles and some patchwork. Liberty called me and said they don’t cover missing shingles but will pay 150$ for patchwork and I pay rest and roofing company is laughing at me so basically Liberty wants to pay 150-65(my payment)=85$ to settle my claim.

What is worse than negative stars? Cliff note version: DO NOT USE LIBERY HOME GUARD if you expect them to have any decency, honesty, or if you expect them to actually help. I submitted a claim on October 31, 2023 due to my home heater not working and it remains broken as I write on December 6, 2023, December 12, 2023, December 22, 2023.

Jose is a true professional, courteous, and always has a sense of urgency. He has always been on top of his work, making him a leader in my book. Liberty should recognize him as a truly loyal employee. Thank you.

Woodley ** is doing a great job he is very kind and always ask permission when placing people on hold. He was able to answer my questions in a timely manner, he was able to resolve my concerns and always kept a great tone of voice.

ConsumerAffairs is paid by this company as a partner so I would be VERY suspect of this review they posted. In short: LHG is terrible. Had a fridge go out. Technician did nothing to repair. Just looked at it for < 5 minutes and reported it was the sealed system. Guess what LHG doesn't cover? Sealed system. (That's literally the 'fridge' part of your refrigerator). Offered measly $150 cash towards their new recommended fridges. Not only was I already out $90 for the initial service call, but they also kept pushing me to purchase a replacement fridge from them.

I had a ton of exclusion questions. Jack was helpful in answering. Was nice. He was able to go through all the pricing. Very excited to have home warranty with Liberty Home Guard. Thanks for asking. Thanks.

Jack ** was very courteous in his approach and help me find the best option for my home warranty. Although I got competing quotes from other companies, Jack provided me the best option and clearly explained the benefits of going with Liberty Home Guard. Thank you, Jack!!

Francisco has great skills when it comes to helping to get people's repairs made. He takes extra time to rectify the situation. Every single time. The Best ever. He makes it easy for me to continue day by day

Brasilda was on top of everything, knew exactly what she was doing. Very organized and passionate about the job. Answered all the questions, she explained everything in layman's term and easily understood. Thank you!

They’ve done a great job keeping up with all my home’s needs. Servicing every claim to our satisfaction. I’ve not had a single negative experience with them yet. I generally prefer to file claims using their app, which is very easy to understand and use.

Just a month ago, my washing machine broke, and for the life of me, I could not figure out what the issue was. There was water everywhere. Thankfully their technician arrived 2 hours after calling them and not only fixed the machine, but also cleaned up all the water. Thank you so much for your great service and your quick help and thank you to Danny for staying calm and helping me get this handled.

It’s always a pleasure to work with Liberty Home Guard and it’s also a pleasure to work with Francisco **, he is always happy to help and is really knowledgeable and professional, knows what he is doing and he is really kind.

Not worth it at all. Stay away from them. I had the warranty since January, my fridge broke, opened up a claim in May, they sent two technicians and wanted to send a 3rd one due to the fact that the fridge needed full replacement. It is a 3 year old Samsung fridge and their replacement option was a Frigidaire brand single door. Look at the pics to compare. Either that replacement or a $450 contribution towards a new one. Denied both and then they said that they can cancel the policy and I will get a refund of $350.00 back. I denied that also. I logged in and my policy showed inactive. So breached the contract many times. Spoke with a Senior Director Customer relations without any good outcomes. Very bad warranty company.

They stalled dispatching a tech. I kept having to call them and then they demanded pictures of my garbage disposal unit. I found out from BBB complaints they did the same to others and charged them for tech labor. I immediately cancelled my contract. They sent me an email saying they were "calculating my refund" and would send me an email within 3 to 5 business days. Never happened. They are crooks and they are illegally holding onto my money. Looks like I will have to file suit in small claims court. These people are absolute scum.

Constantine M. It is always a pleasure speaking with him. Professional and Friendly. He makes sure we are well taken care of. I always look forward to speaking with him when we call Liberty Home Guard. He needs a Bonus.

When I call in to offer my diagnosis, Francisco is always a big help with keeping the system moving, it works to the benefit to all involved parties. As a contractor it makes doing business so easy when you are speaking with someone who Is knowledgeable.

Very helpful. Helps me get new work. Great customer service... Every time I call in I get great help. Need more reps like Francisco. He held on the phone for me when he didn’t have to. Really appreciate it.

I was quoting home warranties and I included Liberty Home Guard. I was immediately inundated with phone calls, emails, and Instant Messages. After a couple of days of this, I called the service desk and asked them to please stop. The phone calls and IMs continued. I blocked them on both my mobile phone and my email accounts. All that resulted was filling up my spam folders. Do not, I repeat, DO NOT request a quote from these people as they will harass you to the grave.

I thought we would give a home warranty a try since many of our appliances were starting to age as was our roof. After doing some brief research, I settled on Liberty Home Guard. Our first experience was with our built-in microwave. It was an 8-year-old kitchen aid unit. It stopped working shortly after buying our home warranty. I submitted the claim and paid our $80 deposit. After a few days, a technician was assigned. They came by and determined that the motherboard had gone out. Unfortunately, the motherboard was no longer manufactured therefore the entire unit had to be replaced. This is where it gets interesting.

DO not use this company. I had a claim open with them 2 months ago for my central AC and heat. The unit was made in 2008 and installed at the home in 2010. This makes the unit less than 15 years old. This also means they should have helped. Not only did they charge me $125.00 service fee which should have been $85 as per the agreement signed but they never fixed any of the issues. I then had a plumber come out and they fixed it. Just had another service now. Tech out to clean the furnace and he verified this unit is in great condition. I requested a cancelation on my policy with a full refund but they won't give me back my money. I paid for the full year for the warranty. Go with AWS. They are MUCH better.

Very easy to file a claim online. Got a call back within an hour from one of their reps, Cynthia I believe was her name. She was very on point. Got contractor the next business day. Contractor arrived on time & repaired the air duct that day.

I want to warn prospective clients, that Liberty Home Guard is not honest in its advertising. In my experience, I was told I would only pay $70 per claim and a tech would come to my home within 48 hours. I had a clogged sink, and it took several days for a plumber to even come to my home. When they finally did, Liberty Home Guard called to say they would only pay $250 and I would pay the rest. I refused service as it was not in alignment with the terms they advertised. (I also went back to the contract to verify that there was no small print regarding this policy. There was no mention of a $250 min. payout in the documentation I received. Now I have been fighting for over a month for a complete refund. It's been such a waste of time. I discovered that I am not the only one. This is NOT a BBB accredited company, but I see that there are 350 complaints alone, all with experiences similar to mine. Read for yourself: **

Great company with helpful employees. This is a great value for your money. Danny ** was very helpful in getting the job done. She helped get the customer what they needed and got the work to us in a timely manner.

Constantine M. told everything. He explained all the info wonderfully. We are a new company in this warranty and we are trying to figure out how does the warranty portal works and Constantine helped us to do it. Thanks a lot!

First Note that they do not cover anything. You will suffer the entire time while they take an eternity to work on any claim. My garage door springs broke after four weeks, and I was told that although they would buy springs for me, they would not pay for installation. After I called numerous garage door technicians, they refused to install such springs due to their ability. They left you on your own to deal with problems so what is the value of insurance? You can just keep whining to their customer service representative, and nothing will be done about it. One of their technicians never even returns their calls OR resolution team. They are instance thief & in the name of home insurance all you get simple paperwork. Please stay away & look for other better insurance company.

Strongly recommend! Liberty has truly been a blessing. My heating system just broke a week ago and Liberty Home Guard fully covered the job. They found the technician, who was great by the way, gave him all the details and advised him on the issue, and most importantly, they paid for the entire repair work which I found out runs about $850 retail. Way less hassle and no cost on this repair. No brainer of a product for any homeowner.

They really do provide peace of mind. At first I was apprehensive, but as I got used to the process I find it much more convenient. One point of contact for everything I need in my home. I don’t have to research repairmen before they come and I know that Liberty will hold them accountable if anything is done in a substandard fashion. It has saved me a significant amount of time and effort and MONEY, so far.

I want to thank Lorie for her immediate response, calm demeanor, and seamless coordination between Liberty Home Guard and the electrician they were able to get to my house the same day when we lost power. She made all the difference. He worked non stop for 4 hours into the night but got us our power back. We have medicine that needs to stay cool and other medical needs that require power so getting power back quickly was extremely important to us. I feel reassured knowing that Liberty has us covered.

They are really good at taking your money and horrible at helping you. My Hot water heater went out and it took almost two days to hear back on how they could help me to find out, they can’t. Their policy never covers leaks, so any of your appliances you think are being covered aren’t. They say they cover mechanical issues but not if it causes “subsequent damage”. Overall, they find any loophole they can to ensure they don’t help you.

I’ve been burned by other home warranty companies, so I felt it important to share my recent positive experience with Liberty Home Guard on this public forum in the hopes it helps others avoid the mistakes I’ve made by going with other providers. Liberty Home Guard is definitely on the pricier end, but cheap service is not good and good service is not cheap. I had an issue with my air conditioning unit, and I was stressed because I also had a claim on this unit with my last home warranty who gave me the runaround for two months and in the end did not cover a dime of the cost. Even worse, I had to pay them a deductible.

Was shopping for a home warranty and Liberty Home Guard came highly rated in our area. Very knowledgeable and professional. Very accommodating to veteran families. Definitely referring to family and friends.

DO NOT PURCHASE FROM THIS COMPANY!!!! Technicians are completely unvetted and unqualified. They do not show up half the time. Then after they finally show up (and usually diagnose the problem wrong) the claim is submitted to liberty who says they'll cover like $120 or some measly amount of what the estimated repair is. So after you pay the service call to get the technician out you're only saving like $60 on the repair. We had a plumbing issue, and AC issue and an electrical issue and on all 3 the technical was dead wrong on diagnosing the problem so I had to get someone else out (out of my own pocket) to make the repair. When I went to cancel my policy they gave me $700 back on the $3000 plan I purchase for a 5 year policy. They claim I used up all of my claim budget.

I’ve had them for three years and my confidence in their services and capabilities is only growing. Last year I added coverage for our casita and when we were having electrical issues with our lights flickering in both homes they were able to get us an electrician within two days and covered the entire job, which must have been a ton of labor as the electrician spent hours over two visits sorting it out. They and their contractors are definitely thorough and don’t do “band-aid” fixes.

As others have reviewed here, I got the run around twice with Liberty Home Guard. First my dryer died and they dispatched a flyby night technician that took a month to get it working, but for one day. When it failed again we told them we were going to get a new one. They told us to send the receipt and photo of new dryer to support@liberty**.**. Never heard from them again. One year later the fan on my AC died, July, in Florida. It took a week for a technician to come out and confirm, it took another 2 weeks for Liberty to decide they should replace the whole unit, however they would only give a $500.00 discount (10%) on the new unit, we agreed due to age and wanted to be done with it. It took a month to finally get the AC working again.

Our HVAC system was just constantly blowing warm air and not cooling our home. We signed up with Liberty thinking it was likely they wouldn’t permit us to submit a claim on an item that was already broken but to our pleasant surprise they did. They have this project management program which allows us to submit claims on pretty much anything in our home. They really saved us money too. The repairman came out two days later after we bought the policy and told us we had leaks in our coils. Their recommendation was to replace the unit, which we did and we saved about $3,000 going through Liberty for the replacement.

Had Liberty Home Guard since June 2023 for a rental home in South Dakota. Filed two claims. First claim was for a backed-up drain line in the kitchen sink. Contacted them to have the drain cleared and the company they contacted did not even clear drains only did plumbing work. I got the fee I was charged refunded and contacted a local drain clearing service to do the work and paid them myself. Second claim for a burnt-out oven element in the kitchen stove. Filed claim in Sept. Very poor updating and communication with the customer and the technician they contacted to make the repair. Going round and round with the company as to when the repair would be made.

When my dishwasher broke down, the repairman they sent fixed everything right away. Overall, it was a pretty smooth and efficient experience. Everyone from Liberty’s side seemed to be well informed. They respond back very quickly whenever I had a question or asked for an update. And their pricing seems to be more than justified by the savings. I saved $350 on this first dishwasher claim alone.

They are quick to take your money. But when I had a problem with my AC they came out and after over two weeks they said it was too old and does not cover my system. Said it was in my policy I never got! They are ripoffs and should be sued!! Take your money to cover things in home, but when you file a claim they deny it! Why have it. Stay away from them. They are the WORST!

Do not waste your money. They will find every way to deny your claim. They will send unverifiable contractors to your house. Contractor will stop investigating as soon as one issue is found and refuse to complete a full inspection. Would give even lower review if allowed but sadly one star is the lowest. After reporting to BBB and was contacted by a Ms. ** who after agreeing to give me an "elevated refund" then told me to receive it I HAD to update my review to 3 or 4 stars to qualify for it. I also have to request the BBB not post my complaint publicly. (still have the email proof)

We've been with Liberty Home Guard two and a half years. Their service has been excellent the entire time. We've made extensive use of their plan for our appliances, getting our dishwasher, oven and microwave all replaced by them. Their customer service agents have been a pleasure to deal with each time, they’re all well-informed about our home and claims and never require me to repeat myself.

They processed my claim way faster than I expected. The appliance repair guy they sent really seemed to know his stuff. He started taking apart the refrigerator right away, and replaced the faulty gasket in less than 25 minutes. Frankly, I was so impressed with how they handled the claim that the next day I called them back and upgraded my plan to a 5 year policy.

I've been a customer of Liberty’s for over 3.5 years now. I am writing this review from a place of extensive experience–filing more than 12 claims with them. My experiences with them on each and everyone have been positive. First off, not once have they denied me financial coverage. They saved me money on each one. Second, the longest a claim ever took was 24 days and that was for a complete replacement of two HVAC systems for my house. Third, every single person I’ve dealt with associated with Liberty, from customer service to the technicians they send have been professional, competent, and charming. As someone that has had pretty much every other national home warranty provider, I am telling you to do yourself a favor and get a Liberty Home Guard home warranty.

On two separate occasions, I’ve had to make claims for my LG washing machine and for my LG dryer. Both times Liberty made it very easy to get an appointment set up. The repairs were made with no issues and unlike other home warranty companies, there were no delays or hidden fees. We were able to just repair the dryer but the washing machine needed to be replaced. Layla from the Liberty side coordinated that replacement for us after we called in. The new unit, which frankly was an upgrade to our old one, arrived 8 days later. Great service and great people with a great attitude. Thank you Liberty!

We purchased this policy after extensive conversations with the sales team, who assured us that the age of a large AC unit would in no way impact coverage. Then, our AC died, and instead of replacing it (as the sales team promised-we have multiple recordings of them assuring us of our coverage), the company cited a loophole in the contract which ONLY covers the “fair market value” of ANY unit. This means that on older units, they can simply say they have no value and therefore will not cover the unit. We could not get anyone to explain how they determine fair market value, they simply denied the claim. We spent hours with rude managers, being put on hold, and having managers refuse to speak to us. I cannot emphasize enough how worthless this policy is if you have a home with used units in it. Save your money for real contractors.

I purchased a home warranty with Liberty Home Guard and it has been a very aggravating and disappointing experience. My GE Profile 5 burner gas stove top cannot be repaired and Liberty is trying to replace it with a $300-400 no name brand sold in Amazon. It is next to impossible to reach anyone on the phone and it takes days to receive an email response. They sent another option offering $600 credit towards the purchase of a $1000 stove top that I would have to pay $400 for and no installation. I have been without a working stove for almost three weeks now. Do not purchase a home warranty with Liberty. You are better off having no warranty.

LHG took payment from me for a plumbing service and the service was never rendered. I’ve been calling everyday for a refund and even the plumber has emailed them. They always say they will return my call and never do. They still owe me money till this day. Read reviews and shop around. I wish I had. I’ve heard terrible things about them since joining, mainly from the companies that they send out. That says Amit!

These guys are absolutely the top home warranty company! They do the absolute best job of the bunch. Their customer service personnel are always on the ball, their technicians that they use in their network are really impressive, especially John who they sent out on my last claim, and the savings are genuine and significant (in the thousands). I can confidently recommend Liberty Home Guard to anyone who is looking for a premier home warranty company.

Join me for a CLASS-ACTION LAWSUIT against Liberty: Our experience with Liberty has been disaster and we simply warn you from dealing with this company. What they do is just FRAUD. The reviews here reflect that notion. Don’t believe their BS that “We apologize for.. blah blah…”. They're just a bunch of fraud. Here are the issues:.. We paid $85 each for two issues, AC and Stove, and despite a 2-month wait, they addressed NOTHING. Our interactions with their customer service were always disrespectful, displaying a lack of concern for resolution whatsoever.

Liberty Home Guard proved their excellence a second time when my washing machine started leaking when I’d use it. Their home warranty has been a lifesaver for our family 3 years running. Over multiple claims and years, we’ve worked with Abigail on the Liberty Home Guard team, and she was an amazing help. Every time they use skilled technicians, who are very respectful, and clean. The repair in this instance for my washing machine was complicated, he took pretty much the entire thing apart, but in the end he fixed it! Thanks to Liberty Home Guard, my washing machine is back to working perfectly, and the entire cost was paid for by them. Thank you!

I have had two issues over my 1 year of warranty and they have responded quickly and professionally. My issue is that their policy is written specifically to not cover installation of parts. Clause H.1.P says they do not cover: "p) Installation of parts of or the entirety of systems, appliances, and/or optional add-ons." So, when my refrigerator needed a part replaced, they paid for about 1/2 of the cost (the parts) and I paid for 1/2 (labor). So, beware when you buy this you will still be on the hook for 1/2 of most repairs.

Paid $700 for a full year of Total Home Guard. Unexpectedly, one of my AC units broke down. Filed a claim and paid the $125 to get a technician over. Found that the compressor in the condenser failed, but the entire condenser would need to be replaced. The technician was courteous, knowledgeable. About a week later, I get an email from the Resolutions Department that the total cost would be over $5k and Liberty Home Guard would contribute $500 towards it. The "book value" of my AC was $0 because it's old. They don't cover the cost of installation for new equipment (anything that requires equipment like a crane, etc.). I didn't realize that I was going to have to be in a situation where this company was going to find every possible way to not cover a claim. I asked to cancel the policy and provide a refund and was told that they would submit my request to cancel. What?

I have had a home warranty with Liberty Home Guard for two years now. In that time, we have had three claims: one for a microwave, and twice for our dishwasher. The first claim for the dishwasher was a very simple parts replacement (basket that plastic snapped on), but was still somewhat painful with several delays. The claim for the microwave went relatively smoothly, but now the third claim, again for our dishwasher, has been a disaster. It has now been two weeks since the technician originally visited our home and recommended replacing the pump assembly. Despite more than five phone calls and sending several messages through both their online form and chat, I have received no response. The app just says that our claim is under review.

Liberty Home Guard is an absolute scam. I had an AC unit go bad. I filed a claim and they had a repairman out the next day to diagnose the issue. When I spoke with the repairman after the diagnosis, he told me he could not speak with me about the issue. That is when I immediately determined this was a scam. After multiple calls a day to follow up on my claim for two weeks, I finally received my replacement quote. Two weeks without AC or an answer. They were willing to cover $500 of the $8,000 replacement cost. I have quotes from trusted AC technicians for $5,000 to replace the unit. I HIGHLY recommend you do not purchase a warranty from this company. They will do everything they can to not provide fair pricing or reimbursement for repairs/replacement and take forever in doing so. This company is a complete scam.

When searching for a home warranty service, Liberty Home Guard LLC initially seemed like a promising choice. However, the reality of my experience was far from satisfactory. Service Quality: I anticipated a smooth process, given the company's claims and customer testimonials (FAKE REVIEWS). Instead, I was met with a labyrinth of communication barriers. Speaking to Pedro was like hitting a wall; there was no assistance, no willingness to transfer me to a more knowledgeable colleague. Subsequent interactions with Jesus and Katie only deepened my frustrations, with apparent technical glitches and seeming indifference to my concerns.

My exhaust fan in my kitchen has been making noise for some time and just slowly degrading. Liberty was fantastic in getting it replaced. Also I definitely would like to cite that Will was awesome helping to coordinate the replacement. I was due to travel so he helped me make sure that the fan only arrived after I returned. Thank you very much for the help.

Sales team will blatantly lie and say things like "your area is high service area for us so we have lot of contractors servicing that area so your issues will be addressed very quickly" and "Cancellation is free anytime". AC unit broke down (when the temp was 100+ degree), for 2 days no one was even assigned (despite multiple calls, all we were told was this has been escalated but NO action was taken), I had to get it fixed on my own, they refused to reimburse. Since, they could not help when they were needed the most (AC not working in the summers is not considered emergency, don't know what is), decided to cancel the policy just after 2 months and to my surprise they decided to charge me the cost of the policy as the CANCELLATION FEES. DON'T consider this company.

Liberty Home Guard’s home warranty service has proven reliable time and again. They replaced my dishwasher last month and the cost was fully paid for by Liberty and everything was handled within a week. Repairs I’ve needed and they’ve made for me also went very well with minimal work to do from my end.

I feel completely scammed by this company. I should not have had to pay an $85 service fee (on top of my contract that I've already paid) to have the technician do nothing and tell me the model of dishwasher I have is too old to repair without even trying to repair it. Before purchasing this contract, they never said anything about the age of covered appliances. Now, I have to pay an additional fee to have a new machine delivered and installed. I paid $85 for NOTHING. If there is a deductible or any other type of payment required to replace a covered appliance, that should be made clear upfront at the time that the contract is offered. The common understanding of this home warranty is that covered appliances will be repaired or replaced when the contract is purchased and the service fee is paid.

Liberty Home Guard is definitely a company you can trust. My AC unexpectedly stopped working, and the customer service was nothing short of phenomenal. Danny helped me at every step. He made sure the contractor came at a time that was convenient, followed up with me to remind me, ensured that the diagnosis from the contractor that the system needed to be replaced was correct, and that the new AC system was immediately ordered and expedited. Highly skilled and capable team who I would recommend to anyone to use if they own a home.

They responded promptly to my service claim for our oven. Repairs were not temporary as the fix has lasted us 6 months now without issue. I intentionally waited because my past home warranty company, when they would even provide service, would always always do a band-aid, temporary fix. The entire Liberty team were great when they communicated with us, explaining the problem, service process, and coverage terms.

Last summer my central air conditioning system broke. The heat was already unbearable and I started getting really anxious. I called Liberty Home Guard who immediately got the process going to get it repaired. They sent a super professional and competent repairman to take a look at the unit. He was able to apply a temporary fix which worked great, while the replacement unit from Liberty was in transit. Three weeks later the new unit was installed, I saved about $8k and everything was working perfectly. My policy just came up for renewal and we upgraded to their VIP, multi-year plan.

Updated on 08/30/2023: Following the debacle of trying to get Liberty to fix my stove, I decided to cancel. They assert that their policy on fixing any appliance is based on the depreciated value of the product. It appears to me that by doing this they essentially absolve themselves from have to pay for any repair. They told me my oven was worth $58.00. My previous home protection company (SEARS) paid for EVERYTHING over $75.00. If the repair was over $500.00 they would send you a check. Liberty Home Guard (LHG) decided they would send me $175 AFTER I purchased the new stove/oven and then send them proof of purchase. I'm usually pretty good at determining whether a company is a good service provider. This time I missed the boat. In my opinion, LHG is nothing more than a huge unmitigated rip-off. I would suggest that you stay away.

Incredibly disappointed with this service. I have been a customer for over 3 years. First claim (in year 2) was placed regarding a broken clothes washer only to find out the one part on the machine that's malfunctioning is not covered - purchased a new washer. Most recently (Jul '23) filed a claim when an old galvanized and cast iron pipe burst in a 2nd story bathroom. I received $430 for what has become a $19k project. Homeowners covers damage and most access/finish work, but not pipe work/replacement which is incredibly expensive in older homes...Liberty Home Guard caps pipe breakage at $500. I have paid the $600/yr premium plus $130/claim for little to no coverage. I'm actually losing money with this service so, I'll be cancelling my warranty service immediately. I suggest folks steer clear and read the fine print carefully if you are looking to purchase a home warranty from Liberty Home Guard.

Buyer Beware! LHG does not provide the exemplary service they market. My husband and I discovered two warranty accounts were erroneously opened. After rectifying this concern, a technician arrived at our home on a Monday and he had to return on Friday to receive accurate measurements; whereas, my husband and I had two separate vendors provide quotes that were furnished within 30 minutes of arrival for our 2nd HVAC unit.

When my clothes dryer broke down, I contacted Liberty Home Guard, and Chris immediately took total charge of my situation. Once we got in contact, I didn’t need to lift another finger to get it fixed. He had a great technician over at my house the next day and he brought the dryer back in good working order. They do a great job staying on the same page and not letting things fall between the cracks.

Our water pressure was getting worse each day, when we went to check the water heater we saw a leak in our wall. We were frantic and reached out to Liberty Home Guard. There were no hold times and they initiated the process right away. A plumber came through the next day and fixed the leak. And three days later a new water heater that Liberty sent to us, free of charge was installed, fixed the problem. Outstanding service on both fronts.

I bought a 3-year home warranty plan from Liberty Home Guard about six months ago, and it has already paid for itself a few times over. They’ve replaced my microwave, garbage disposal, and central AC system all over the last few months. Their customer service is really good and every repairperson they sent was phenomenal. High marks all around.

I am writing to express my profound dissatisfaction with the recent service provided by Liberty Home Guard. The experience has been nothing short of frustrating and disappointing. Living in Texas, where daily temperatures soar to 105 degrees in the summer, having a functional air conditioning unit is essential, especially with a 2-year-old child at home. Regrettably, it took Liberty Home Guard an unacceptable 5-7 days to provide a simple quote to fix my AC. Despite taking the initiative to have the job completed through LHG's own technician, the response I received was far from satisfactory. I was offered a mere $250 reimbursement on a $4000 job that was executed by your recommended professional.

Top tier home warranty provider. When researching home warranty providers in the US we came across Liberty Home Guard. We found they are a top rated company with providing services that cover all needs in regards to home warranties.

My A/C stopped working. Unit was replaced with very little problem. There was problem in getting the parts but was resolved by LHG with very little problem. Received a call from Freddy ** an account manager to make sure that problem was resolved without any problems. My unit was replaced.

My home’s entire ductwork needed reworking, I called Liberty because I received a home warranty from them as part of my house purchase. In just a few days they had a team of professionals mapping out my house and starting the job. A couple weeks later, it was all done and restored in good order. Their team performed in an outstanding manner. The job progressed quickly at a good pace, and the work done was quality and meant to hold up for the long term. Thank you very much Liberty.

I've been a paying customer of LHG’s for 3.5 years, and they were amazing when I started and have only gotten more amazing. Most impressive to me was when my furnace needed repair and a really nice agent, I believe Cynthia from their team helped me. She really was fantastic in getting everything handled and resolved. She arranged for a technician to come and diagnose the unit the next day, and followed up and helped me get the second visit from the technician expedited. He totally fixed the furnace during that second visit, Cynthia and a nice rep named Jake I believe ensured that Liberty covered the costs for repair and now my furnace is working perfectly and fixing it did not cost me a dime more than my $125 deductible.

Tried reaching out to them several times about payment for the work that was done even though the tech and I got approval from them to do the work. After the work was completed Liberty Home Guard denied the claim even though we did everything that they wanted

If you don’t have a Liberty Home Guard home warranty then I would encourage you to consider it. I was hesitant at first but over the past year, they’ve saved me thousands of dollars and a lot of time in dealing with repairmen and making sure we were treated fairly. Their repairmen are great and easy to work with and Liberty Home Guard definitely steps up to the plate when it comes to paying out and saving you money. I submitted about 7 claims over the past year and I was not disappointed even one time.

When you come to Home Appliances, Liberty Home Guard is the worse company you can think of. Here is my Justification. I filed a claim for my Refrigerator, they send a tech for Diagnosis, (I have to pay $80 for it). After the visit no reply for two days, so I called him he said he ordered the parts to fix it, so I asked him what part and what is wrong with it. But he doesn't know. Then Liberty Home Guard send another Tech, He identify the mechanical issues and he submit his report. He said, "Your Insurance will fix it or replace the Refrigerator."

Ask and get a copy of their policy before exchange of any money. Won’t cover anything with the word leak. Maximum coverage $500 on anything, if you get them to pay. Replacement appliances are substandard to your existing appliances (in my experience). Example -You have a 19 seer HVAC system, they will try to replace with a 16 seer Goodman. Again, max is $500 coverage. High end appliances are not covered - KitchenAid, Jennair, etc. I don't know how this company has such a high rating on Consumer Affairs, there is no way unless the positive reviews are paid bought or fake! Read their policy word for word. If you still think it is worth the purchase price, then you deserve what you get. I will never trust consumer affairs reviews again.

They regularly deny claims and make excuses to not cover claims due to factors they define after you file a claim. They refer to an arbitrary determination to the life of your covered appliance or other device which is clearly advertised as covered ultimately telling you that the appliance is beyond the life expectancy of the appliance and therefore the claim is denied or you will be offered a fraction of the value. Read through their BBB complaints to get an idea on how they operate. They respond to the BBB complaints with a well versed response but never make contact, which it appears the BBB will consider resolved unless the complainants afterwards responds within a short time that the complaint has in fact not been resolved. Very deceptive and undoubtedly they have been reported to attorney general offices throughout the country for deceptive practices.

I wanted to share my recent experience with the Liberty Home Guard company. When my washing machine stopped working, I called them because I had their appliance coverage, which proved to work great. John from the customer service team was incredibly helpful in coordinating with the service professional and following up. They got to my house quickly, about 4 hours after I made the claim. My washing machine is working and in good order again. Thanks for your calm and efficient service.

Don’t let the good reviews fool you here. Liberty is a scam. I signed up excited to try them out and 60 days later, I filed a claim for my a/c and the system assigned a roofing company that ended up being a no show. Anytime I tried to ask my salesperson at Liberty a question, he wouldn’t answer. And the claims dept wouldn’t give me a co-pay credit for the bad service. Now I am on day 14 trying to get a refund of what I paid ($532) for almost a whole year of a home warranty service. Run away from this company- I think everyone is canceling with them.

The technician Liberty Home Guard sent out arrived on time, and seemed thorough, explaining to me his work throughout. He sourced and ultimately corrected the problem with our refrigerator’s ice maker after doing a complete check of the unit. From this first hand experience I can say that Liberty Home Guard has verifiably good technicians and a friendly customer service team!

I've filed a couple of claims with LHG over the past several years. They have always sent me great technicians, and when the issue wasn't covered, they helped me to understand my policy coverage and they still were able to save me hundreds of dollars. The policy has already paid for itself a few times over and just as important, has given me the confidence and ease I have when something goes wrong in my home.

The warranty itself is subpar. We got the highest tier and they’ll only cover $500 of an AC replacement. Disappointing but you have to read the fine print, they don’t tell you these limitations when you sign up. The problem though is that we put in a claim a month ago (June 16, 2023) and a month later, our AC unit has not been replaced. It hasn’t even been scheduled. They respond to our inquiries every couple of days, with unhelpful answers.

In my line of work as a real estate broker, the value of a good home warranty policy can make or break your client relationships. Their coverage is comprehensive and fast-acting, whether it's for an HVAC issue, a plumbing leak, or a broken microwave, they don’t experience nonsensical delays like many other home warranty companies do and they don’t get squeamish when it comes time to pay the bill. I recommend them to every single client of mine that is purchasing a home.

I bought Liberty Home Guard warranty, and have been very disappointed, total scam. Even after paying upfront service fee for any claim, if any part needs to be replaced for covered item then you have to pay all fees for installation, they just cover part not any labor which doesn't make sense. Also, they will find some minor issue which might be unrelated with needed repair and use that as an excuse to provide no coverage. This was total waste of money, and would never try them again.

The staff reacted promptly when I called in. They dispatched a technician for my waste disposer repair within a day. The technician was clearly experienced and worked expeditiously. He and Liberty took care of the problem and made the entire process of getting it fixed easy for me.

My dishwasher repair was such an easy and smooth process. I had no problem filing a claim online and they followed up and assigned a technician almost immediately afterward. The speed of service is a big deal for me and my home and the technician was great as well. You all also covered the claim in full. 10/10 job here Liberty.

Contacted Liberty Home Guard, they continuously gave us the run around, wanted emails from contractor, their contractors did not respond. Called them continuously, finally technician provided information advising them a new unit was required. 1st they stated they would only provide $500 which was unacceptable. Request to speak with upper management, was denied by Michael, state he was Resolutions and there was no one else to speak to higher than him. I advised him there had to be someone else and I wanted to elevate this and would contact BBB. Then received a different quote via email advising me they would pay replacement cost of $1500, but we would have to find installer, pay the difference for a new unit (thousands of dollars) and cost of installation (thousands of dollars).

I read another review about the deception and I would have to completely agree. When we switched to Liberty Home Guard, there was a sense of urgency on part of the sales person stating that there would be no lapse in coverage if we switched right away since we would be switching from another company. If we let the other company expire and later went with Liberty Home Guard, then we would have a waiting period for filing claims. So we switched right away. 63 days into the policy we filed a seemingly mild claim and we owe over $800 for it. Why? Because it was filed before 90 days. I immediately told them we were not subjected to pre-existing clauses because we did not have a lapse in coverage (as the sales guy explained it). He said that is true in a way, but there is still a cap on the amount they will pay out in the first 90 days. That was NEVER told to us!

I don’t know where they are getting their ‘good reviews’ from, but I am very suspicious based on my interaction. It felt like classic overpromising sales tactics- after believing everything the salesperson said I paid over the phone with CC, after which I was supposedly going to get the policy to review and 30 days to cancel. Surprise- I did not see it in that period. When I had an issue with a covered item 6 months into the plan, and submitted a claim (and paid the $75), I find out they only pay for the parts/item and not for installation. I told them this was not my understanding and that I wanted my full premium refunded instead, and after getting the run around with several departments they refused. It’s hilarious on the agreement front as well- they’ve tucked the applicable ‘clause’ umpteen pages into the legalize of the policy, near then end- in a way that seems to me intended to maximize you not seeing it. Needless to say that clause makes this ‘warranty’ completely useless in all practical terms in my opinion! Installation is most of the cost for most things you are going to run into like this, and beyond that I would guess all the service providers will jack up the quote because they will think you have a dependable warranty company who is going to pay the bill. You will probably fix basically any issue you have much cheaper out of pocket then going through LHG. This ‘Warranty’ was a total waste of my money.

The company offered reasonable reimbursement for the inconvenience and frustration I had experienced. This has resolved the situation to my satisfaction.

The Liberty Home Guard team, based on my experience at least, has proven to be very responsive and highly efficient. Our central air system broke and needed to be replaced. They handled it all in a week, yes including the replacement and saved us over a thousand dollars in the process. We have been their clients for the past 3 years and plan to purchase a five year plan with them when our policy comes up for renewal.

I am thankful to LHG for such a prompt response to my refrigerator claim. They assigned a repairman very quickly. The repairman was professional and even took the time to explain to me the issues. Turns out that a gasket seal broke down. Liberty and the repairman both did outstanding in their respective roles here and I would recommend either to anyone who is in need.

The contractor assigned to my pool heater repair claim came back with a $800 fix estimate, $300 of which was my responsibility per the contract. I pay the additional, and the contractor is a no-show for two weeks. When he finally arrives with a part, he installs and it still does not work. Then says it will now require an additional part. New part is an additional $500. I did not want to put more of my money into it, so called my own old pool guy who dropped by, rebooted the system, and it now works fine. Did not charge me anything, but am still out the $300 I had to pay upfront. When I told my pool guy the name of the tech sent by Liberty Home Guard, he reported the guy used to work for him but was fired for using the company credit card for personal items.

My LG washing machine started leaking. Liberty Home Guard took care of the issue without hassle and had it fixed within a week. I appreciate the transparent, honest coverage without any nonsense. Save yourself the hassle and don’t go with a discount home warranty if you’re in the market, use a premium company and I would recommend Liberty Home Guard if you do. In my opinion, they are the best of the bunch.

I have been with Liberty Home Guard for approximately a year. The response times have been very fast on all the emergencies where we have required service regardless of whether it is the A/C, the refrigerator, or the plumbing. Really reliable service!

Liberty Home Guard is the best home warranty you can buy for your home. They are always fast and very clear in their communications. It’s nice to finally deal with a Home Warranty company that follows through on their commitments.

To date, we have submitted claims twice on our A/C system and once on our appliances. Liberty Home Guard was prompt in scheduling and kept me informed throughout the process. Our warranty has already paid for itself. Happy we enrolled.

Really lovely and well spoken staff they have at Liberty Home Guard. I called them to ask when they could send a repairman to help me install a new refrigerator I bought, and when the agent found out I bought it through Lowe’s, they were able to connect with Lowe’s and get them to reduce my pricing by $200 because of the account they have. In the future the agent said this was non-standard and I’d be better suited to go through them for buying new appliances. Also, they were able to get me a repairman to help with installation who was great and they didn’t even charge me a deductible. Top-notch quality of service.

Deceptive and Disappointing. TN: **. I am writing this review amidst our city's scorching temperatures exceeding 100 degrees Fahrenheit. I feel deceived by the positive reviews of Liberty Home Guard and regret choosing them. Their reviews have misled me. After conducting thorough research, I decided to warranty my home with Liberty Home Guard nearly two months ago. Unfortunately, my experience with them disappointed me, especially when our AC system broke down last week during the extreme heat. I promptly filed a claim, emphasizing the urgency of the situation. I paid $80, as agreed upon during the plan purchase. However, the service I received could have been more satisfactory. The technician they sent concluded that the AC unit needed replacement instead of repair.

The appliance repairman they sent to fix our fridge was great. I’m mainly writing this because of him. Liberty team, please give that man more jobs, he deserves it. He came on time, not only fixed our fridge but stayed for another hour to help us with a leak in two of our sinks. I could not ask for a better service.

The sellers of our recently purchased home chose Liberty Home Guard for the one-year home warranty. Had I known and researched the coverage in the policy, I would have requested a different home warranty company prior to signing the contract. The policy included pool and spa, however, after contacting Liberty Home Guard, I have been informed that there is a cap of $250 within the first 90, and $500 after 90 days. Sorry, but $250 is not going to cover any repairs for a pool. Oh, and there is a $125 fee to file the claim, so really you only get $125. This is the absolute worst policy I have ever heard of.

Our water heater broke and we logged into our account immediately to file a claim. The entire experience was quite smooth and I didn’t need to take on any extra work upon myself. Also, we had no out of pocket expenses, Liberty covered the entire replacement. Their service provider installed the unit two days later and now I’m happy to report that we are back to normal. Thank you Liberty!

Fortunately, I have had only one need to file a service request. The door latch on my range was stuck in the "lock" mode after a self cleaning. I put a claim in. It was denied. I called and asked why? They put me on hold and came back to say, "Oh, door isn't covered on a range unless it's a malfunction." Well??? I would call this a malfunction. So I appealed and they once again denied it. So I left them. I chose Choice Warranty. Told them what happened. They told me, they would not only cover it but would waive the 30 day waiting period. Within 3 days of this call, Choice had it fixed! Now that's service and also honoring their word. I would not recommend Liberty at all. I have other friends who have left Liberty as well. Don't trust them. I suggest Choice, as all my friends promised me they were the best and I'd 100% agree. Stay away from Liberty. Completely joke.

It’s a great product. They’ve saved me thousands where I’ve spent hundreds. Honestly they’ve demonstrated more quantifiable value for me and my family than any other product I’ve purchased in the past year.

We’re writing this review as a thank you to Brian, who took great care of us when our oven broke. They fixed the oven so that it was turning on again and even replaced the door for us because we complained it was damaged. The service and way they addressed our needs felt very accommodative.

We have a nice sized home and when our electricity stopped working in every outlet in our house, we became anxious. We spent a large portion of our savings on the home and had no idea how much this issue would cost us to fix. Luckily our realtor gifted us a home warranty from Liberty Home Guard when we bought the home. WE called in and were connected with Rosa in customer service. She got us an electrician in one day and they paid for the entire job, everything was covered. Flawless. Thank you all so much.

I am currently experiencing an ongoing issue with this company as they are refusing to honor their contractual obligations and are attempting to only offer a "courtesy approval" of a minor $500 contribution instead of the full amount of Liability for a replacement as stated in the policy. This is after 3 weeks from my claim, of which, the first week was a complete waste of time due to their unreliable contractors who never came by. I had to escalate my claim just to get someone to come diagnose my issue and deal with agents who provided misleading information or completely misinterpreted the nature of the call. This company needs to stop trying to be cheap and misleading and finally honor their agreement per their full faith obligation.

We called Liberty to have a problem with our dishwasher fixed and they did not disappoint. Their technician arrived the next day and got it working again just like new. The high quality of service is much appreciated.

It was easy and quick to schedule an appointment through their customer portal. The techs arrived a little earlier than planned, fixed the pipe, and cleaned the area. I really appreciate how hassle-free the process is.

The rep I spoke with on the phone made it sound all good, but Joshua did not disclose to me that we would have to pay for the installation of the appliance on top of the 80$ claim fee (so a $130 garbage disposal cost me nearly $200, not to mention the premium for the policy itself which was over $700 for one year). Not only that but when it was time for them to actually help me replace something, they sat around and waited for me to call them every day to actually take action. The local contractors who they hired to actually do the job also complained about them, how they took forever to approve (or disapprove) work orders, and would not call them (the local contractors) back unless they were called and questioned every single day. My experience with this company has been terrible, and it probably cost me more money to use their services than to have bought appliances and paid contractors to do it myself.

This is a SCAM company. Getting a warranty or getting a person to talk to with Liberty Home Guard is easy, like every scam company. I had 3 claims, all 3 claims got rejected. No explanation for the rejection. 1) I had a leak in my kitchen sink, the technician who came to diagnose said this is a water pressure issue, he wanted $2000 out of pocket from me, I have paid $600 from pocket to fixed the issue with a handyman. 2) My 2 ac was broken, the technician who came was good, when he was talking with liberty home guard they were asking the technician the ways to reject my claim, I have spend $1800 my pocket to fixed the issue with a different ac company. I felt this company is a SCAM.

I have 3 kids under 4, so when my washing machine broke it was a crisis, then the next day my dishwasher broke which turned crisis into catastrophe. I was connected with Jonar in customer service and she was very thorough and patient with me, which I’m grateful for because they were able to have one appliance specialist service both items and he had all the detail he needed for both. Luckily I did not have to go too long without my washing machine and dishwasher. You guys were able to sort out both issues in just three days. Thank you so much for the critical help!

I recently purchased a three year Total Home Guard plan from Liberty, and I am cautiously happy with my decision. It was certainly not cheap but I’ve recouped half my spend on the first claim alone. Their customer service team and claims process in general is straightforward. I hope not to need them again but I do feel confident that if I do, they will continue to do right by me.

They really do help provide peace of mind if you're a homeowner. I know it’s a bit corny, but I’m not as stressed about things breaking. Washing machine broke, I called them. Leaking pipe, and I called them. And when our outlet wasn’t working, I called them. One central point of contact to call when anything breaks. It’s kind of like having a really good super but you get to own your home.

I recently had an issue with my water heater, and the timing could not have been worse. I called in to their their customer service, and Cynthia on their side answered the phone with so much energy and enthusiasm. It helped set a positive tone right away even though I was super stressed. The repairman they dispatched was also fantastic - friendly, knowledgeable, and worked quickly to get a replacement installed. I'm really happy with their service, and I hope all my claims go similarly as well.

This company is a SCAM. They’re a fairly new company that’s only been in business since 2017. In the policy/contract it states they’ll only cover up to $500 or the book value of covered items - whichever is less (see below). So my HVAC system went out and they’ll only cover $500 of the total ~$8,000 cost. Talked to Michael who said he was the head of the Resolutions Department and that’s exactly what he said. Paid $600 for the policy and $100 for the HVAC tech to come out so I’m not even getting back the money I put into it. DO NOT BUY A POLICY FROM THEM.

We’ve had nine claims with them and the vast majority went very well. The only two that had issues were when we got our dishwasher and refrigerator replaced. That said, both of those occurred during the height of Covid, which definitely was not the easiest environment to operate in. If you are thinking about buying a home warranty, I’d encourage you to look into Liberty Home Guard’s Total Home Guard package. It includes both systems and appliances. Also make sure to ask about their professional series coverage, which even though it is a bit expensive, is definitely worthwhile if you have higher end items.

Jason did a great job helping me get my last claim filed and explaining how HVAC claims usually progress. He was actually able to set up the first diagnostic visit for the same day that I filed the claim. Unfortunately the part the technician needed was back ordered, but then Jason and Liberty stepped in and they were able to ship the same part from one of their distribution centers expedited. The technician even told me that he normally charges around $1,200 for this job but that Liberty covered it in full. I’m really happy with them.

The repair tech was here the next day (on time) and worked on my refrigerator to get it cooling again. He informed me that he needed to get another part for it and that he would be back in one week...and he followed through as promised. All is now working well. Thank you.

They lie and do not cover anything they said they would. I may have to go to court to get any help if anyone wants me to tell them about this company. I will let me know one thing. Do not buy anything. You will be disappointed.

Unlike previous service contract companies we’ve had such as SquareTrade, that would always give us a complete and total runaround leading us nowhere, Liberty makes their claims reimbursement process easy and does not make you jump through hoops. Their agents are also high quality and do a fantastic job at following up with you. We are kept informed every step of the way, regardless of the complexity of the claim. Speaking from experience, we’ve had claims for simple items like our microwave and more complex systems, like when Liberty facilitated a complete central HVAC system replacement for us. In that instance, their agent Logan took the time to grasp all the specifics around the issue and configuration in our home and made sure that the replacement was both done right and expeditiously.

We are very thankful that we ended up with Liberty. My neighbor recommended them and seemed quite knowledgeable so we gave them a shot, initially purchasing a month-to-month subscription two years ago. During that first year we had 4 claims and all were pretty much hassle free and the savings were more than we spent on the policy by a wide margin. We upgraded to a three year plan after that fourth claim and since then have had another 3 claims, one of which ended up in a total replacement of our central AC system.

Rica in customer service was really helpful on my last claim. She came through and got us a repairman for our garage door opener a day earlier than it was originally scheduled, and the guy came with all his parts and was able to fix it on that visit, which means that all the details were communicated and coordinated ahead of time. I can’t tell you how many times I speak with reps in call centers and these details get missed, so I appreciate that Liberty keeps their process buttoned up.

Finally, we’ve found a home warranty company that actually helps. We’ve been through all the larger, older companies and all were slow, difficult to work with, and extremely stingy with payouts. The experience with Liberty thus far has been 180 degrees different. We called them to file a claim when our air conditioning system malfunctioned. Ryan, the customer service agent, was helpful, vigilant, and compassionate to our situation. He made sure that a certified HVAC technician was at our home the next day, prepped with all the parts he may need. The technician came at the appointed time (the punctuality is appreciated!) And, he got the issue fixed then and there in that visit.

We had an incredible experience regarding our most recent claim. We could not get our outlets to turn on and the power kept cutting out when our breaker kept tripping. We called Liberty and Cynthia, the customer service representative, totally helped us out. She said she would try to have them reroute an electrician already in the area and she got it done. The guy was at our house not an hour later. He was able to identify a short circuit and repair the issue when he came back the next day. We have not had our breaker trip or the power go out again since. We definitely plan on renewing with them.

My oven broke so I filed a claim and Jake got back to me almost immediately. He was very helpful and arranged for someone to come in the next day. The technician looked it over and came back shortly thereafter with the right parts, fixed it on the spot. Very fast and efficient service!

Both the Liberty Customer Service Team and the technicians they send come off as very professional and well trained. When I speak with them, I don’t feel like I’m just sent to some call center where the agent can’t process what I am saying. From scheduling a visit promptly, to the successful repair, to explaining the coverage, everything is communicated super clearly and there is little passivity when they take on your claim. They jump all over it.

We recently had an issue with our heating system and called Liberty for help. Armando, the customer service agent helped us a ton. He arranged for a local technician to come to our home, same-day, who unfortunately recommended the system get replaced. While it was a tough three days waiting for the replacement, Liberty came through and covered about half the cost, maxing out their policy coverage. All in, they saved us about $2,200. We couldn't be happier with their service, coverage, and the savings. This replacement paid for our policy, many times over.

My garbage disposal stopped working the first month we moved into our new home. I called Liberty and in order to expedite the experience, they ordered me a new garbage disposal no questions asks and coordinated a plumber to arrive and install the new unit.

Had an issue with my freezer, called Liberty, explained the problem, and within 2 days their contractor arrived at my place. He identified the problem quickly, ordered the part, and 3 days later my freezer was working perfectly. Lorraine in their customer service department made herself available to me throughout the claim and helped greatly.

Customer service was good and the plan options were excellent.

The first experience was wonderful. The contractor came in, assessed the problem, fixed it, and it was great. We had a pipe that came loose, and they repaired it. But I'm sick of Liberty Home Guard because I had thought that they covered everything, and they would tell me if I call them within the first 90 days, they only cover a certain amount. They should have told me that up front. The process went fine until they called today to tell me I owe 150, and the guy was not nice. "Oh, you should have read your policy." You don't talk to me like that. They said the job is $400, but because it's within the first 90 days, they only cover 250.

I liked Liberty's price and rating. But when I signed up, the rep I talked to was pretty much in a hurry to get me off the line. The explanation of the coverage was not that great either.

I am a realtor who has been recommending my clients to use Liberty Home Guard for the past 3 years now. I have not had one client complain to me about an issue, which compared to the past home warranty company I used to recommend, is a night and day difference. Not only does Liberty Home Guard provide excellent service and use quality contractors, they’re constantly improving. When I started working with them, they didn’t even have a customer app, now they have a customer app, contractor app, and a realtor app. Speaking from my experience of directly using the realtor app, it’s extremely useful and intuitive. In my opinion, they are the only innovative company in the space and the only one that is forward thinking. If you want a provider that cares about its customers and knows how to use technology to make the experience better, you should 100% go with Liberty Home Guard.

They sell you lies on policy limits, then send you paperwork with 1/2 the amount covered. Submitted a claim after 6 months of paying, plus a 80.00 copay, and 7 weeks of lies about when a tech is coming! Final straw is when you try and cancel, they tell you "You can spend $175.00 MORE of your own money, hire your own tech, and they will reimburse you". WHY EVEN BOTHER having coverage? 7 weeks since I filed, 3 no show no calls from tech, the tech blames you for calls he never makes, and btw - the tech isn't even from the same state you live in. I don't even know if that is legal.

The repairperson that Liberty sent to fix our fridge was great. He came two days after we made our claim. Not only did he fix the fridge issue we originally called in for, he actually fixed the ice maker, which we only mentioned to him when he was on site. Liberty did not charge us any extra or hidden fees and still covered the entire job. Thank you Noah for helping us get set up with this policy to begin with. You were not kidding when you said Liberty was the best. I never expected such exceptional service from a home warranty company!

Liberty Home Guard is made up of great people. I’ve spoken with Lauren, Michelle, Ryan, Jake, just to name a few on their team, and they were all knowledgeable and cared about the problem we were having. From a technology standpoint, I find the Liberty Home Guard customer desktop app to be very useful and pragmatic, where my prior company’s was very confusing. They get their contractors out to customer’s homes quickly and they are generous with the coverage and savings they provide to customers. They seem to be a company that works hard and ensures that the customers’ outcomes are positive. If you are looking for a home warranty plan, I would go with them because in my mind, they are the best.

If I could, I would give them ten stars. On Christmas Eve, we called because our HVAC’s heat cycle was not working at all. It was FREEZING in our house! Fifteen minutes after our initial call, a service professional called us letting us know he could arrive in an hour. We were floored, we thought it would take days to get someone out to our house. He arrived promptly and diagnosed the issue being caused by our air filters clogging up. He proceeded to fix the issue. We had guests coming over and as a result of his speed never were inconvenienced. Based on this and other interactions we’ve had with them, I do recommend Liberty Home Guard as a home warranty service provider.

My oven was not turning on. I tried to fix it myself, even resetting the breaker in the house, but I just couldn’t get it back on. I proceeded to contact Liberty who assigned me a contractor then and there on the spot. The contractor called me not five minutes after I hung up with the Liberty agent. We set an appointment for the next day. The next day the contractor arrived on time and not only diagnosed the issue, but fixed it also. I appreciate Liberty’s organizational skills in communicating and keeping everyone coordinated because it yields fast service, consistently.

The company (representative Freddie **) is willing to help me with an elevated refund of $1000 for the inconvenience.

My Viking refrigerator was not cooling. I was extremely anxious to say the least, given that it was a relatively new refrigerator that we bought about 8 months prior and it was very expensive. Thankfully I bought the professional series coverage from Liberty and when I called in, I was immediately connected with a very competent agent, named Manual. He did great in reassuring me that it was a fixable issue and helped me coordinate to get a service professional specially trained on Viking out to my home the next day. The guy brought all the tools and parts he needed and was able to fix the issue in that visit. The unit works good as new and has not had any problems since, fingers crossed it stays that way. Thank you Manual and team. I sincerely appreciate you.

As a customer of theirs for the past 2 years, I can confidently say that Liberty Home Guard’s performance is consistently excellent. Lorraine, throughout a few of our claims was always very helpful and the representatives she supervises were also great in assisting us, many times. Their app makes placing the claim easy from a computer, and I appreciate that their systems keep us apprised almost every step of the way. All the contractors they sent our way were professional, and motivated to help. Strong recommendation.

We had plumbing issues in the master bedroom. The toilet was leaking. It was easier for me to call Liberty Home Guard. It was fast. My husband said he watched the techs and everything was good. It was quick, easy. Having Liberty is a great benefit. It saves some money in the long run.

They pursued me pretty aggressively. They called me and offered what seemed like a fair price. But the service has been good so far. I had a plumbing claim and they assigned a technician. The guy came out that evening and resolved the issue.

We signed up with LHG approximately 3 years ago and prepaid five years upfront, after days of going back and forth with a sales rep over the details. We had just left American Home Guard after about 6 years of absolutely horrible service there and had been burned. Due to the prior experience, I knew what to ask LHG to make sure we got what we needed from the plan. We bought a house that came with all high end brand appliances, ie Viking, Dacor, etc, and I specifically made sure each of these brands would be covered, listing them to the rep. He assured me they would, so we agreed. For 2 and a half years LHG covered our appliances, even when the Viking fridge died multiple times and then needed to be replaced. But when the Dacor oven died a month ago, they suddenly claimed luxury appliances are not covered under our plan and never were.

I had an irrigation problem. Everything was convenient when I called the main office to submit a claim. They sent somebody out who ended up taking the main valve on the outdoor irrigation and reworked it with PVC. It was phenomenal.

The application process was really easy. The representative that I spoke with was very professional, courteous, and not pushy. He was able to find a plan that worked with our situation. I would refer others to Liberty.

My guy, Noah, was really good, and I really like him. I completed an application online and he called me almost immediately. He was very helpful, outlining the options. Liberty Home Guard had a promotion at the time, which worked for me. It was in my budget and it seemed like it covered everything I needed. I've had the plan for a week, and I put one of my friends on as well. So far, so good.

We've had two claims, and Liberty took care of both of them as soon as they said they were going to. One was the oven. The hinge wasn't working properly. It was pulled away from the back of the oven, so they had to order a new hinge. The other claim was for the dryer timer. It stopped working, and they replaced it. Liberty Home Guard has been great so far, and it's definitely nice to know that I have that to fall back on before I have to have a lot of money out of my pocket.

The work their contractor did fixing our heating system was excellent. You can tell that Liberty knows what it is doing. I personally know that not every contractor in my area is the most professional, but every time they’ve sent someone to my house, that contractor was nothing but. Professional and hard-working contractors along with a wonderful team of personnel we speak to when we call in, or get called. I am more than satisfied with the quality of their service.