Liberty Home Guard Reviews

Spoke to purchasing agent Gabriel **. He was able to directly assist me with a couple claims. It made the process smooth and easy. Thank you Gabriel and thank you Liberty Home Guard for always being an awesome. I am a local contractor here in the state of Florida and we have been assisting Liberty Home guard for over 10 years with claim.

I had to submit a claim for a leaking kitchen faucet. The plumber was assigned and called nearly immediately, and was able to accommodate my schedule for the repair. It was a great experience from start to finish. I am pleased with the coverage and support from Liberty Home Guard.

Lilli was very helpful. She answered all my questions very well. I did have a slight language problem but other than that it has been a good experience. This company has always responded in a timely manner to my requests.

Joshua was pleasant, professional, and non high pressure! That was a rarity in your industry and was most welcome! He not only allowed but facilitated call backs. Other warranty companies seemed to be using outsourced sales force that objected strongly to call backs. Looking forward to a 5 yr relationship w Liberty Home Guard.

Kevin was friendly and helpful. Switched from Once Guard to Liberty. Hoping I have a better experience with Liberty! I'm tired of being told things are covered when signing up, only to be told I have to pay for this and that out of pocket.

My refrigerator needed a replacement fan and possibly ice maker. However, the manufacturer was out of business, even though it was only five years old and Liberty Homeguard kept its commitment and is offering me the choice of multiple similar models to fulfill its warranty.

I opened a claim with Liberty Home Guard on June 13 for a broken AC unit—an urgent issue during the summer in Texas. A technician came out on June 16, diagnosed the issue quickly, and recommended replacing the motor and fan parts. Since then, the experience has been nothing but a nightmare. We called Liberty Home Guard 3–4 times for updates. Each time, we were told the "resolution department" would contact us in 1–2 business days. They never did. Every time we had to reach out ourselves, only to hear the same empty promise with no progress.

Josh from LHG reached out and was extremely helpful in addressing my concerns. Thank you!

Just recently had an issue with my AC unit constantly tripping the circuit breaker. I initiated a claim with Liberty and they responded very quickly and had a technician out to diagnose the issue the following day. The technician was able to identify and resolve the problem the same day. His knowledge, expertise and professionalism was exemplary. The expedited manner in which the Liberty acted to address my issue was also exemplary and greatly appreciated.

I just recently purchased a home and was looking into the home warranty. I was able to speak to Kevin ** and boy was he helpful. He answered all the questions I had with an easy to understand explanation. He spelled everything out so it was a no brainer here. Now hopefully I never have to use the thing.

I upgraded my review after receiving a call from Josh at the Customer Success Department. Josh listened to all my issues, helped to push along my claim, provided me a number to reach him at any time for current and future claims. I now have hope I can work with Liberty Home Guard without the issues I have had in the past.

I just had my whole HVAC replaced through Liberty Home Guard and the experience was so smooth! Starting from calling in to the whole replacement getting done, customer service answered all my questions and then the technician came out the next day. Then I got the new ac shipped to me within 3 days and everything was completed. What a princess treatment!

I just filed my first claim with Liberty Home Guard because my AC went out and it’s literally 100 degrees where I live. I’ve been paying monthly for the policy and I first signed up around 5 months ago. They sent me a technician within 2 days (a bit long considering the heat), and he said the entire Hvac has to be replaced. I ended up getting a new unit through them and it literally cost me a fraction of the price. I paid $100 deductible🫣. Thank you for restoring my faith in home warranty.

Management got in touch with me and addressed many of my issues. They apologize for the service snafu and reimbursed me the amount I paid to a local appliance company to fix our refrigerator. This even included the labor, as compensation for the delay…something that is not generally covered in their warranty.

My family owns an old home in West Brooklyn and I never thought home warranty makes sense because of all the reviews I read before. I had a leak from a plumbing fixture and I literally had to deal with that for weeks, working with 2 different contractors. I got scammed by the first one 😂. So my neighbor told me about Liberty Home Guard and I really believe my neighbor's recommendation over anything else. Thank God I actually went with it. I signed up with Liberty Home Guard and 3 months later, my fridge stopped cooling. Imagine in this heatwave, I literally was stressing over all the new products I got. I opened the Liberty app, filed a claim, someone came to me the same day (!!!) and fixed the problem within 3 hours. Saved the day!

This company claims to be the best. The sales rep really give you a good deal and tell you all the things you want to hear. They got me. I signed up for the 5 year (1 year free to equal 6 total) promotion they offered. I asked multiple times if I have problems, will they fix it or give me the runaround. Well it all started off great, I had an issue, they came out and fixed it. Then after 1 year all of the sudden they only supplied parts. Installation was not included. Well as you can imagine, a part may cost $30 but the installation would then be a minimum of $250 even after paying the fee for them to come out. I asked, "this was never the case, why did it change?"

Update – July 31, 2025--I’ve been working with Josh, the account representative, to resolve this matter. He has gone above and beyond to address my concerns and has been diligent, responsive, and professional throughout the process. I was ultimately able to hire my own contractor and receive policy reimbursement for the electrical work.

Representative was very friendly and helpful. Stayed on top of my claim to be sure it was being handled and taken care of. Explained the claim process very clearly. Made sure the claim was completed in a timely manner. I was very pleased with the whole process.

Joshua was very helpful and did everything he could to accommodate our budget! He provided excellent customer service. If technical service is as good as customer service, we will continue doing business in the coming years.

Liberty Home Guard is HORRIBLE!! Technicians are unreliable and they lied to me before I signed up for their 5 year plan. Nothing gets fixed quickly and when I cancelled the plan after only 9 months, I only got back very small portion of my money. They charged me back for everything I had spent out of pocket!! Then I never received the check (why couldn’t they use the same credit card I paid with????) and I had to have American Express credit me. I still haven’t heard back from them when they “escalated” the call to management. #NeverAgain #LibertyHomeGuard

Filing the claim was easy. I scheduled a service tech shortly afterward. That came out and quickly diagnosed the problem. Final recommendation was a replacement. They provided the delivery, setup and removal of old unit. Fast. Friendly. Professional. Top notch. Would definitely recommend.

Liberty Home Guard was great a few years ago. Now they are money grubbing liars. I paid my $75 fee to get a plumber and after he came and looked at the work I was quoted $400. LHG contacted me and told me I owe $400 and didn't tell me plumbing was not covered. So I have to pay full price for the repair and the $75 to LHG for nothing. DO NOT USE THIS COMPANY!

Joshua was great. He contacted me at just the right time. He was very helpful and informative. He provided me with options that were suitable for our needs. Hopefully, if needed, customer service is just as good. Thank you very much..

Joshua quoted me a price. When I had an objection, he clarified how Liberty Home Guard is competitive with other home warranties. He also kindly offered me a lock in price which I greatly appreciated. What a competent staff member you have. He could have just rolled over and allowed me to keep shopping but he knows the value your company brings and he sold me on it. That is good sales skills.

Technician was on time and checked my machine out and explain he had to order part and that soon as part come in someone will let me know and schedule a time to repair my washing machine. It was a pleasure working with the technician on my with my washing machine. I appreciate Liberty Guard scheduling someone quick as they did to correct my problem. Thank you.

Very knowledgeable and professional, Daniel ** on June 10th 2025. He answered all of my questions. I enjoyed dealing with him, it was a pleasure. I would recommend him to my friends and family. I look forward to working with this company in the future.

It should be Zero - DO NOT SIGN UP FOR LIBERTY HOME GUARD. - They say they will cover everything when they are selling. THEY PREY ON THE ELDERLY‼️ They will give you the complete runaround…. THEN SAY, "OH IF YOU LOOKED THROUGH THE CONTRACT. Liberty Home Guard DOES NOT COVER ANY INSTALLATION COSTS!" I had a policy for (3) years and finally had a claim for a hot water heater. Took me (5) days just to get a response. They had the audacity to tell me, "Oh we don’t cover leaks on a hot water heater. Although we will order one and send you it through the mail which may take a week more." AND they won’t pay any installation fees, and I will have to find a plumber myself to put it in. PLEASE NEVER SIGN UP FOR LIBERTY HOME GUARD. That are a FRAUD‼️

You aren’t told when you sign up that LHG pays very little on your claims. They only pay a small portion of the unit and nothing toward labor. So a 9k claim they only paid 1500. I also got a quote in January and they would contribute 1650 and then when I renewed the claim in June their contribution went down to 1500. They claim it was because of rebates not available now. Also when you call you have to give your information over and over to the agents when you get transferred which shouldn’t happen. Very disappointed and will not be renewing.

Reached out to LHG for work orders that were completed, Juan was very helpful in making sure the status and invoice were received and final payment was sent for work completed. Very courteous, pleasure working with him. He was quick and when he had to put me on hold he always came back to check in that's I was ok. Great team member. Keep up the great work. Always a nice experience when I need assistance with a work order for you guys. Keep moving forward, we appreciate you.

Premium returned.

A 1-year Liberty Home Guard home and appliance warranty was purchased at close of escrow. Everything has been great for the past 6-months that we have owned the home (4-year-old home). Our AC blower motor died and required replacement. It is 105+ degrees in AZ and the agent said they might have a contractor out within 7 days. This was unacceptable so we went the reimbursement route. We followed the process exactly and were approved for reimbursement. The contractor did the work and billed for the $1,400 in service. Liberty Home Guard only reimbursed $150 (actually only $25 since the claim fee was $125 to file the claim).

Mr. ** helped me find a coverage that best fit my needs as a homeowner. I want to protect my investment as much as possible and Mr. ** helped me keep my peace of mind at an affordable rate. He took the time to explain everything and helped me understand the benefits and differences between coverages.

It always takes weeks to get movement on claims. So, if your AC goes out, prepare to roast. If your heating goes out, prepare to be cold. Don’t expect quick response. We suspect that they pay technicians peanuts.

They did reach out several times since. We were given a choice to hire our own company to fix our heater for $700 or $6600 to replace the unit. I have not given them an answer yet, but we got responses. Still I'm going to cancel the coverage and save on my own as their max coverage is $2,000 on any system.

If you have been cheated by Liberty Home Guard, file a complaint with USA.gov and with BBB.org. Let's get this very shady company exposed for what they are! I wish I read the reviews on Consumer Affairs about Liberty Home Guard before I purchased a warranty from them. DO NOT PURCHASE ANYTHING FROM THIS COMPANY!

Joshua was very helpful with explaining the difference between the packages, very patient also with explaining and tried everything he could do to get me a good deal of which he did and I would recommend him to anybody who wants to get this warranty

My renters informed me that the dishwasher was not latching. So, I placed a claim with Liberty. Liberty set up a time with a great repair company, ** and they fixed the problem quickly and professionally. The renters were happy with the outcome.

I reached out to Joshua today as I had not received a copy of our home warranty. He was very professional yet friendly and immediately sent a copy of the warranty by PDF. We also discussed increasing the warranty from 6 years to 12 years and my options for payment as I did not want to use our emergency money. I also appreciate the fact that he was patient with me as I wanted to verify, in my own words of understanding, exactly what I was agreeing to. Nt everyone is willing to do this graciously. I will recommend, with confidence, to my family and friends to talk to Joshua if they are in need of a home warranty.

We were trying to find a less expensive but high quality home warranty company than the one we are with. Right off the bat the man who was "selling" me their warranty lied to me which I found out after I paid to begin coverage with them which is even I finally got to read over the coverage and limitations. I was told that they won't ask for or demand maintenance reports and then I read they do and reviews from many people claim how this company will deny your claim in any which way if they can and that is one way they do it. Then one day after signing with them I saw the cap on coverage is super low and you pay the rest out of pocket.

Very good customer service, Polite and very knowledgeable and took the time to make sure I had all the incentives I needed and deserved. Your company had a lot more to give than most others I called. Very helpful with the whole warranty offer and knowledge of Josh was of most valuable. Looking forward to the next 6 years of good service. Thank you Joshua.

I had LHG and I am very disappointed. I shouldn’t do it after reading a low review. Price was low so I took the bait. I paid from my own pocket over 5000 for my AC repair. They will find something when is all about them to pay a big repair. Please don’t do it. You’ll get trapped like me because of their low price.

When you are dealing with the stress of buying a house, selling a house, moving all of your belongings, etc. It is difficult to say your days are fun, right? So, the last thing one would expect is to have a wonderful chat with an employee while learning about home warranties and yet, that is exactly what happened to me today. Not only am I happy with the plan that I just paid for but to say that I enjoyed my conversation with Joshua ** is an understatement. He really made me feel like he cared, and who doesn’t love THAT feeling?! Oh, and bonus! The plan is transferable!

I would recommend Liberty Home Guard as they have excellent follow through and customer service. I initially had some home appliance issues and they were prompt in resolving them. I also had a problem with my toilet and the repairman (plumber) was reimbursed by them.

Very helpful and understanding. This guy needs a raise plus he is very respectful. When calling he took care of all my concerns and issues. Again I cannot say enough how respectful and pleasant to speak with to get my issue resolved!

Sad and pitiful company. Will promise anything and cover nothing. Don't work with them. They promised coverage for aging HVAC unit and refused to cover what they promised. They'll waste your time and your money.

Great customer service. Person I spoke to knew what he was doing and did a great job handling my claim. This is my first claim and hoping to get good service from the tech that comes to the house and services my A/C.

Michael did a wonderful job of working on my claim and giving me the information I needed to get the dishwasher, the status updated and the removal of the installation fee. I highly recommend anyone to talk to Michael

Great service on the phone. The person I spoke with was very friendly and helpful. I was unable to retrieve the information on the application and website so calling was necessary. He answered my questions quickly and efficiently. I do not usually like to call when there are other resources available, however this was a painless call.

The representative, John **, is very helpful on my request, being patient and professional, and answered all my questions within a single call. It is a very pleasant experience, I will definitely recommend Liberty Home Guard to all my friends.

Authorization rep Derek ** was prompt in submitting my diagnosis. He was very professional and to the point. He had my authorization submitted within 10 mins. He was also very informative in how the claim would proceed from that point. Thank you.

Follow up customer service correspondence with Josh was great.

Excellent service, very patient & professional. He listened very carefully and gave me specific instructions. I wish all customer service people would be as helpful as John. We had some issues sending the images and he went step by step with them.

Used AHS before but they got pricey so I switched. Big mistake. First claim they simply cut me a check for couple hundred to replace washer even though they knew it wouldn't cover a new one. Repairs cost as much as "value of washer" so instead of repairing like I wanted they chose to send money, but after the diagnostic fee it was about $150. Second time they sent someone out and then relayed the fine print. They only pay for parts but I have to pay for labor and diagnostic fee. In the end should have stuck with AHS or simply go without as repairs would be cheaper than all the fees they tack on.

I had to make two claims. My CSR, Nai, was very patient with my claims. I had very specific requests as far as what companies I wanted to work with. She took the time to Go through all of my claims to find the companies that had done work in the past through Liberty. She went above and beyond.

Just wanted to thank John ** for helping me set a new password and E sign for the refrigerator. I can’t tell you how helpful he was and he was very patient with me. I really enjoyed speaking to him on the phone and getting everything I needed done. He is a great value at liberty. Thanks again so much.

The company reached out to fix the issue. Which was very much appreciated. They won't cover the 1400 due to myself using a 3rd party. But they did meet me in the middle and cover the next quote I use. All in all. I'm happy they tried to fix the issue.

The salesman who sold me the warranty was very nice and said that it is the #1 rated warranty company. He took a list of all my equipment and then told me if anything broke down it would be covered. Well, now that my dishwasher broke, they are claiming it is too old and not covered under their agreement. I never even received their agreement. What about the verbal agreement that everything is covered??

Spoke with Josh, Account Manager, and he helped to resolve the account issues.

4-28-25 I called due to my have not blowing air. They one made me pay 100 dollars. I purchased my home in 2024. I had no service records that they asked for. I told them I’m a new home but didn’t have it. They asked for inspection and I provided it. All was functioning properly. I had to call back three days later and an appointment for tech was scheduled. Few more days go but he came clearly. Said normal wear. Not blowing seized up. No one reached out to me and here now it’s 3 weeks repeatedly telling me under review. Escalated due to the fact I told them I recently had heart surgery for a pacemaker maker to be implanted, breathing problems and high indoor allergies due to dust and mites. With no air circulation or filtration I get very sick. Not to mention the severe Florida heat.

Updated on 06/24/2025: We have settled our differences.

Derrek made my call go swiftly and he handled my concern immediately. It is so nice to talk to someone that is empowered to handle the call immediately. Calling companies and being transferred around is trying. He made it a one time call.

The worst home warranty company I have ever dealt with. I have two policies for two different homes. I made a claim on washer and dryer, had to pay 75.00 each to HWC. Liberty Home Guard did not have a vendor in area so they approved me to get my own technician. The cost of repairs on dryer were 550.21 and washer 426.00. I had to pay out of my pocket for trip charge, diagnostics and some repair to dyer of 307.51. Now Liberty home guard only wants to pay 199.00 on washer and 299.95 on dryer. This is for the cost of parts only. So they are not paying for the technician to repair my washer or dryer. So after this my appliances will still be broken unless I pay out of my pocket again. Needless to say I have cancelled both the polices.

One star is one too many. On pages 3 and 5 of their warranty, it clearly states that our home’s heating unit is covered. They state they will cover repair or replacement on page 5. Our boiler was acting up and making loud noises. Our HVAC Professional sent an overview that the system was failing. After 3 weeks, Liberty told us they would arrange a replacement. Their replacement agreement said that I had to pay $3650 for the replacement. We are quoted $3150 direct from the manufacturer - $500 less. Then we were told by Liberty’s service rep that our boiler wasn’t covered under the warranty. This is not acceptable under any circumstances. Do not buy a home warranty from Liberty Home Guard. You can thank me later.

The representative was very friendly, helpful and knowledgeable. Gave me all the information I needed to make an informed decision on what I wanted. The discount he gave me was also a big help for me and my pocket. Thank you for your help.

I have had Liberty Home Guard for 16 months, and have had 2 claims. I had to fight to get a dishwasher covered early in the contract, now they are telling me my refrigerator is past its life span even though their website states the life span is 2 and half years longer than the age of my refrigerator. This company is a scam.

I've made 4 claims with Liberty Home Guard. Each one is worse than the last. The coverage is incredibly limited. The communication process is overbearing and repetitive, and the service providers are usually among the worst in the region (you may have better luck, but in Southern CA, this has been my experience). My claims have been modest-- a leaking sink, a leaking shower, a refrigerator whose ice-maker quit... The shower was not fixed properly and had the same issue just a year later. The ice-maker was not fixed properly and re-accumulated ice again within 4 weeks. The sink faucet was installed loosely and another technician had to come back and tighten everything down properly.

Liberty Home Guard refused to honor my warranty for a dishwasher repair, despite clearly stating in the contract that all mechanical components (including the motor) are covered. They falsely claimed the repair was an “installation,” which is misleading and contradicted by their own terms. I paid for a multi-year plan, followed the claim process exactly, and was still denied. I’ve filed complaints with the FTC and the Texas Real Estate Commission. Avoid this company — they do not stand behind their promises.

They have pretty line in the document. They don't do anything if your unit has any kind of leakage. Their claim cost now is $120. The max price for the unit is $2000 and a ridiculous $500 for the work. I'll put the same amount of money to my saving and then fix anything that breaks much easier rather than speak with their support that make you wait for weeks without hot water.

I just want to say that Derek ** did a great job assisting me today. He guided me through a misunderstanding that help me to understand more about Liberty Home Guard and the business that we have together. He had great customer service skills, he was very knowledgeable and helpful. People like him will make our partnership last a long time.

Daniel ** was the rep that helped me when I asked for someone to help me renew my policy, and he was very helpful and provided exactly what I needed. I will recommend you to friends and family members that I know want their homes covered.

I had an issue with the initial work order assignment, and after addressing it with the call center they were very helpful and proactive to reassign. They followed up and were thorough to ensure it was properly addressed.

Thanksgiving weekend, we had both heating units stop working. I called LHG and paid the $250 for them my 2 claims. On January 1, I received an email stating they would only give me a discount for me to fully replace both units. The repair company came out 2 weeks after me filing my claims with LHG and said the fix was easy. The cost would be about $200/ea for LHG. I called LHG the next day concerning their solution of the problems vs the repair company solution. LHG wouldn't budge.

It took Liberty Home Guard four days to get an AC technician to even come look at my broken air conditioner. Two weeks later, and they still have not authorized the repair. So I called them again and they tell me that they are only willing to pay about $400 of a repair. The cost a total of $1600. So they wanted me to pay them $1200 for the repair. Of course, this is after I’ve already paid $600 for the annual subscription of their warranty plus the $125 they charge just to file a claim.

Derek ** Was very professional and helpful. He helped me through my claim. Everything went smoothly, can’t ask more from Liberty Home Guard. Highly recommend. Give them a try. You won’t be disappointed. Thank you again.

We spent a month trying to get our garbage disposal repaired. They wouldn't honor our coverage and the fact we paid the $125 for service already and said we weren't covered. Also, wouldn't refund us for the fees.

I had an awful experience with Liberty Home Guard regarding a leaking water heater. From the beginning, their customer service was unhelpful and dismissive. Every time I called, I was either transferred to someone else or given a different set of instructions. It felt like they were purposely giving me the runaround just to avoid covering the repair.

I had the pleasure of speaking with Derek ** on a claim. As a Liberty representative, his knowledge well exceeded home warranty procedures. From my mindset, this shows an extra layer of care for not only himself but everyone he communicates with.

This company seems like a scam. They will not repair any appliance over 12 years old and instead will try to give a very small credit to sell you an appliance from their stock. This company sold me a policy for my home that is nearly 50 years old knowing full well they do not cover appliances over than 12 years to be repaired. Their customer service is a joke and will not help with anything. They refuse to repair anything and charge you out of pocket for repairs plus the service fee making the warranty useless. Do not use this company.

Excellent Customer Service Experience! I recently had the pleasure of working with Ambar **, and I must say, the customer service was exceptional! Ambar was prompt, professional, and went above and beyond to ensure my needs were met.

LHG is horrendous. I've had a hot water heater issue for over two months. Going back and forth with them and they try to find any excuse to not cover anything. In the end, they want me to pay the technician to repair air on my end- It would've saved me hundreds of dollars to not even call them and have the service done myself. Don't even bother with them, they are definitely a scam. Save your money.

Horrible company. Not BBB accredited and SECTION H1P of their agreement states that the agreement does NOT cover the installation of parts when an appliance breaks down. That should be all you need to know. Also, unless you have service records for your appliance or a/c unit dating back to the original purchase then they will deny your claim.

Update. My agreement with Liberty Home Guard has been resolved. While the warranty offered did not meet my needs, mainly because coverage for high-end items would have required additional warranty time, I appreciate that Alex from customer service assisted me with the cancellation process.

The only thing that improved is that I have the right unit in the house now and it is cooling as it should. Luz called and tried to mitigate the claim and it took several weeks to come to a resolve that should have been handled right away. At the end of the day, we found out several things that were amiss. I called out one of their contractors that took an initial look at the system and found it low on freon. He wanted to do a leak check. It took LHG 5 days to respond.

US News and World Report findings for home warranty companies put LHG near the top of the ratings and this is why I bought this particular home warranty, In fact, I bought several years in order to get the per year cost down. This is what happened to me with a person of strong accent and hard to understand over the phone.

I am a small business owner and I know how damaging reviews can do to businesses and sometimes some customers don't tell the whole story so I personally don't like writing reviews unless the business has a potential to harm other prospective customers. I bought a 7 year home warranty with Liberty Home because my previous home warranty service(American Home Shield) did yearly warranty at a time and I wanted one I could lock in the price for a long time.That was a very, very big mistake since my experience with Liberty has been a nightmare. We are a family of 7 including an elderly mother in law and our refrigerator is a lifeline for us considering how expensive fruits and vegetables are at the moment.

If you are searching for home warranty company to cover your repair. Do not sign up with Home Guard Liberty. They never cover repair labour or installation costs. They only provide parts at discounted rate. Very bad customer service and takes forever to even send you parts for repair.

Update: I did finally get a resolution to my Washing Machine claim. One of the Senior Manager (Luz) was able to address the issue and resolve it well. Since my unit was old, I should be getting a pro-rated amount in the mail. If and when I have another claim and they are able to address it as well Luz was able to take care of this issue I would give them a 3 star. Only reason I am not changing it yet is because I had to go through all this trouble to get to this point. I would like to see the same kind of customer service without escalating to a senior manager.

It is VERY hard to get a human. It’s even harder to get one that you can clearly understand. They pride themselves on as little human interaction as possible. The sales person lied. He said we could use any vendor we picked. Lie. They sent a vendor from another city. Then another state. If you have ANY issue at all…there are no humans to help. Zero calls. Blanket emails. Auto texts. Zero customer service. I’m on my 3rd month of trying to get my refrigerator fixed. Yet. Zero humans step up to help when the repair guy they picked failed to fix it properly TWICE when we came out. Months later. No help from Liberty. Please do your research.

After waiting for over a week for them to communicate with the technician he is finally able to show up. Then I patiently wait 3 days for them to call me which they never did. I finally called and they guy was quick to tell me my $800 clothes dryer from Lowe’s is considered a “high end brand” so that makes it’s not covered. They did offer me $125 as a courtesy. Keep in mind the technician is saying the element shorted out frying the board so he’s $600 to repair. Salesperson never mentioned anything anything about high end brand, only that there may be caps on expensive items.

Our water heater ruptured and leaked. Liberty Home Guard would not take my claim until I paid $125 to submit the claim. Then, they advised it could be two days for a repair person to respond. I called a local repair person and (per contract provision) had the repair person talk with the Liberty rep. The repair person advised the tank on the heater ruptured and leaked onto the floor. Liberty's rep then advised me he had to refer me to the resolution department. The repair person and I waited on hold to be told by the resolution department my claim was denied. The denial was based on their determination that 'leaking' cause the damage to the water heater. My repair person indicated the leaking occurred after the rupture. Liberty maintained their verbal denial and refused to put it in writing.

I cannot recommend Liberty Home Guard for addressing problems. They rely on fine print and hidden procedures that ultimately penalize the customer. In January, I submitted a claim for a heating issue and paid the $125 fee. A technician supposedly fixed the problem, but the furnace still wasn’t heating properly. Since we live in central Texas and don’t need to use our furnace every day, we didn’t realize the issue wasn’t properly resolved. In February, we faced the same issue. Unaware that I was supposed to contact Liberty's Customer Service to report the faulty repair, I submitted another claim online. Nowhere on their portal does it indicate that I should call rather than just submitting another claim; it only advises submitting a claim online for faster service.

They are thieves. Do not use this company. I filed my first claim and they couldn't find anyone to fix my sink. So they said I could find someone and they might reimburse the claim. They wouldn't refund the claim fee and now I'm out the $125 claim fee and they didn't do anything and I still have a plumbing issue after 2 weeks of waiting. They literally committed theft and shouldn't be allowed to operate if they can't provide the service they claim to offer.

I've had nothing but bad experiences with Liberty!! First there is the ridiculous $125, just to file a claim! Not a deductible, just for them to call a contractor. I had a claim for my sprinkler system. I paid the $125 PLUS $870, they supposedly covered $500. The first water bill I received after the work was done was $130 MORE than before it was supposedly fixed. I called Liberty to tell them there is still a leak (less than 30 days later) and they told me it would be a new claim and another $125 plus whatever the contractor charge would be. So they do NOT warranty the work from the contractors they make you use. Now the work is being done properly for $640 with a warranty from the contractor I hired. I don't believe for a minute that Liberty did anything more than take my money.

If you’re considering purchasing a home warranty from Liberty Home Guard (LHG)—think twice. Our experience with them has been a 95-day battle (and it's still ongoing) of frustration, broken promises, and unprofessional service. The Nightmare Timeline: Nov 24, 2024 – Our washing machine broke, and we filed a claim with LHG. Two separate repair companies were sent out, yet the issue was misdiagnosed both times—resulting in over three months without a working washer. The first technician LHG dispatched was NOT a registered or insured business in Arizona, raising major liability concerns. We paid $80 claim fee plus $175 out-of-pocket for an incomplete repair, and LHG refused to reimburse us. Repeatedly promised callbacks and email updates—most of which never happened.

My Experience has been absolutely horrible with no sensible resolution. Here is my experience - I originally filed a claim on Jan 6th. I paid the $80 fee for someone to come out and take a look. Jan 7th a technician was assigned, and scheduled to arrive on 01/10/2025. The technician arrived and said I needed several parts.

THE WORST! I moved from a competitor of Liberty with the promise they were worth twenty dollars more a month yet, both claims I have used them for were a nightmare. Days have gone by and we still have no heat or an appointment in 20 degree weather. The heater broke after being repaired a few weeks ago and the tech will not call Liberty back. Liberty has not assigned me a new tech--Just keeps waiting for a sleazy tech to return their call and fix a problem. This summer, had an air conditioner issue. I ended up paying for a tech outside of Liberty to fix. Don't waste your money on these services -- They are sub par.

First of all I have never encountered a worse company in my 70 yrs on earth. I signed on believing I was getting a fair deal. From the first call in it was a ripoff. I paid 100.00 for service of a cracked glass on my oven door. It took 2 weeks for the tech to come out and replace. When job was done I was charged another 300.00 because they said it wasn't covered. Why wouldn't they offer solutions instead of billing me. Their customer service is so bad that at one point I had to wait 45 minutes for the rep to get back with me. They say they will call back and don't. The latest was not reimbursing me my refund for cancellation. They didn't give me the full amount and this has been going on since 28 January 2025. Long story short. I wouldn't recommend them to anyone.

Liberty Home Guard is the worst homeowners insurance company. Liberty has designed their process for claims so frustrating that they give up on their claim. Many rounds of call transfers to customer service take forever. I would rather not have anything than have Liberty. We cancelled both of our three year policies.

We purchased a Liberty Home Guard warranty program when we purchased our home in 2022. Our first claim went well, when a technician came out to repair a furnace. However, since then we filed an additional claim for a cooktop. The technician that came to review the cooktop advised that it could not be repaired and replacement was needed. The problem was that Liberty Home Guard claims did not base the value on replacement cost for a comparable unit (4 burners with down vent). Instead the claims team advised that $200 would be sufficient to get a working burner in the house to satisfy the claim. This was less than 10% of the cost. When asked to speak with supervisor, I was transferred and then told there were no additional escalation. Essentially, take it or leave it. Well, we'll leave it and share with friends and family not to purchase this warranty program.

This company is AWFUL, DISHONEST, & ran by a bunch of thieves! I cancelled my policy over 14 months ago, but this morning (2-17-25) I wake up to a $600 charge on my credit card. I’ve called Customer Service 3 times & they WILL NOT let me speak to the Billing Department & they also keep telling me, they don’t have the training to refund my money or cancel my supposed to be already cancelled policy.

My original review was 1 star. The regional manager contacted me after this review, offered resolution which was very minimal, apologized for the experience I had, and asked me to change the review to 3 stars. Looks like the only way get attention from this company is to complain about them.

It’s a complete waste of money. The company doesn’t cover anything that makes it worth your while. Also a lot of additional fine print not outlined in the contract that only they can find and are quick to reference it when denying your claim.

Jesus ** was amazing, friendly and professional. Really enjoyed his customer service. Answered all my questions at a timely manner. Also The whole team of Liberty Home Guard are amazing. Enjoy my interaction with them.

They resolved the issue on 06/11/2025.

This home warranty has given us nothing but grief! In Dec 2024 our house had a plumbing leak... It took Liberty weeks to retain a plumber who fixed it after numerous calls and emails. Several weeks later, a second bathroom faucet had a similar problem and the delay in obtaining service was unacceptable. To top it off, we were told that the limit for ALL plumbing claims was $500 and the first plumbing problem cost $395, leaving us with having to pay upfront $105 to get the second problem fixed! The shrewd salesperson never advised us of this limitation!

I’m updating my review to add an additional as Emmanuel did follow-up to provide support in the form of a $171 refund and waiving my next claim fee. There is still an issue that is being worked through, but overall, my experience with Liberty hasn’t warranted a rating higher than this. Given all the time I have to spend calling and submitting complaints, I’m starting to wonder if this coverage is worth it. I purchased a home warranty for peace of mind, and it’s been a headache.

I purchased this insurance when I purchased my home. When the stove went, it wasn’t covered. It cost me $480 for a repair that didn’t work. I had to but a new stove, out of pocket. We just had a hard freeze which burst a pipe under the house. The entire town shut down, so no plumbers. I put in a repair request, and shut off my water. As it was only a hose bib, we cut it off and capped it so we could have water again. A day later the plumber showed up and because there was no longer a leak Liberty Home Guard wouldn’t cover it. The plumber wanted $400 to make repairs on top of the $80 I paid just to have them show up. This is just not what I expected after have American Home Shield before where one call and $100 got the job done. Look elsewhere for a home warranty. Liberty Home Guard is not an acceptable option. I will not renew. You're paying for repair scheduler and a list of contractors. Any repairs are additional.

Was able to get them on the phone relatively quickly and was able to get a service provider out for my furnace. After realizing there was water damage from the humidifier I was informed they do not cover any leaks. I asked what all do they cover. And I was shocked at how little they will do.

A person called Alex ** called me and negotiated a settlement for my case.

Alex ** is top-notch customer service. He is always a pleasure to talk to. You always has a great attitude. You could almost see his smile through the phone. I recommend friends and family when I know people like Alex ** provide customer service.

This home warranty has been a total ripoff. They don’t want to pay for any claims and use fine print in the contract to make you pay almost the full cost yourself. My latest issue with them I paid the $150 claim fee for a broken icemaker. After diagnosis they told me the cost was $330, $150 for install and $180 for the part. I would have to pay for the $150 install because they don’t cover installation. I told the claims rep I already paid you $150 when I filed the claim. So I’m paying $300 for a $330 repair??? I told them to just send me the part and I’d replace it myself. This has been the case with my other two claims as well. Every claim ends with the sucker they duped into buying their crap warranty paying more money.

So I cancelled my service with them in Oct 2024 and I was expecting 2 separate checks as final resolution after a ton of back and forth. I got one of the checks relatively quickly but the second check is still not here in middle of Jan 2025 despite me being assured multiple times that the check has been mailed to me. My initial interaction with them was already at best pathetic but this is just the metaphorical cherry on top of a rotten cake. They are already not delivering on their basic services and commitments but on top of that they try to make a fool of you by not sending over the checks that they have agreed to pay to the customer which is already a super small amount compared to what I was paying for their service and the repair. My 2nd and 3rd follow up with them has yielded "ohh you are right there was mistake on our end". By doing this they are earning free interest and I am losing more money every day which is another way to make a fool of the customer. Do not fall into their honey trap and waste your time and energy.

I am a 76-year-old widow whose heating went out recently - it was cold in the house and the forecast was for more cold weather - not crippling cold but still hard to get warm even at night. I called Liberty Home immediately and they said they would get someone to come out. Then I got word that the people couldn't even come out to discover what was wrong for several days and then to get it fixed would be even longer. I couldn't wait for this and so said I would call someone myself to which Liberty replied that if I got the information and gave it to them along with the cost of whatever needed to be done, they would reimburse me at least a large part.

Horrible service. They just ignore claims and hope you will give up. My claim was filed 4 days ago and they say they are still trying to assign a plumber to come and look at a water heater that has a ruptured tank. This is the second time I have had this delay problem with them. The first time I gave up. Not this time.

Update: Issue Resolved Satisfactorily. I am updating my review to reflect that Liberty Home Guard has resolved my concerns to my satisfaction. They reassessed my A/C claim and worked with me to address the issues I faced. Additionally, they provided a fair resolution regarding my refund request. While my initial experience was frustrating, I appreciate their efforts to make things right and improve their customer service. Thank you for addressing the situation.

We're very sorry to hear about your experience and the delays you faced with your claim. This is not the level of service we aim to provide. Please reach out to our support team at support@libertyhomeguard.com with your claim details so we can thoroughly review the situation and work toward a resolution. We appreciate your patience and the opportunity to make this right.

FIRST claim and they REFUSE to fix clogged drain. They go to their FINE PRINTS to get away from covering things that cost them too much money. Do not be fooled like they did me. Sleazy promises that uses fine prints to get away from obligations

A plumbing connection failed under the concrete during the long New Year's weekend. Water was spewing out into our yard. It took 5 days to get a plumber to come out and locate the leak so it could be repaired. It was a very uncomfortable time with the water turned off. We had to fix the leak while trying to get authorization. The plumber finished the emergency repair before the authorization was completed. Erick in the Resolutions department did a great job resolving our emergency plumbing claim. He listened, was respectful and knowledgeable. Our claim was handled quickly and efficiently. Thank you, Erick!

I strongly advise against purchasing a home warranty from Liberty Home Guard. Despite paying $629.99 for a warranty and an additional $125 for a technician to diagnose an issue, the company failed to provide meaningful support when my furnace broke during the winter, leaving my family without heat. The claim process was unnecessarily difficult and frustrating. Liberty Home Guard denied my request for HVAC replacement, citing a lack of maintenance records—something I, as a recent homeowner, could not obtain from previous owners; therefore, they were penalizing us for something out of our control. This requirement is both impractical and unreasonable, especially given that their contract explicitly allows for reimbursement at their discretion. Instead of honoring the $2,000 coverage limit stated in their agreement, they offered only $200, which falls far short of the replacement costs for a critical home system such as an HVAC.

The first time I requested service was for an electrician. A man was sent out who arrived two hours late. He was in his own beat up vehicle with his wife. He had not tools or equipment. He was not a licensed electrician. He did find the problem and fixed it. That was 2 hours after he arrived two hours late. This past week (8) days ago the dishwasher stopped draining. I requested an appliance repair person. They could not send one until Friday. Today is Tuesday and I have not had any resolution from Liberty Home Guard despite several calls. I was just told that I would have an answer by tomorrow afternoon. This service is deplorable. I paid 120 for the "diagnosis" of the problem. I want to cancel and get a partial refund, but I was told that had to go through approval after I fill out my reasons. The next step is calling the credit card company. Do not use this company.

This is the worst home warranty. I submitted three claims, and each time, they denied every claim with bogus reason. They have been taking my money for months, and all they wanted was to get trip charge fees and monthly payments. They did not fix anything. Each time, they provided false claims to make it out of warranty, and then I had to get another repair guy to fix it. All three times they stated their diagnosis was wrong and it was something else. The last time I reported that my AC unit was not blowing cold air, they said it was bad wiring and denied the claim for preexisting issues. I had someone else come out, and they said it was because the unit was leaking.

"I want to express my sincere gratitude for your outstanding help. Your professionalism, patience, and dedication made a big difference, and your excellent service truly exceeded my expectations. Thank you for going above and beyond to assist me!"

Short version: I had Liberty Home Guard for 2 years, and canceled because their technician's response times were days out, approval process is terrible, and wasn't worth the hassle for me. Then they tried to bribe me with $200 bucks to give them a good review. Long version: Had Liberty for 2 years, and almost every time I had an issue around the house that was covered under my policy, I'd file a claim and take the necessary steps to get it fixed. The response time for the technicians to set up an appointment usually took a few days, followed by even more days before they could come to my house. In which time I almost always had the problem fixed before the tech even made it to my house. In my situation, we had sub freezing temperatures outside, and my furnace completely stopped working. Technician says they can't come out for at least 4 days! So 4 days with no heat and 2 young kids at home.

Lyn ** provided amazing customer service! She was friendly, attentive, and took the time to ensure all my needs were met. I truly appreciate her kindness and professionalism. I highly recommend LHG because Lyn is there. Thank you for great service!

It is amazing working with this company, the technicians are readily available to send work orders and get the job done. Especially when it's an emergency and the problem needs to be taken care of right away.

The service provided by the reps such as Jose ** is spectacular, they always make sure to be clear and concise which helps the process fly by. And beyond the informative side of things they are also very kind and patient, so overall it’s a well rounded crew that Liberty has handling things. Would recommend.

Ray ** was fantastic with helping me & explaining what was needed to be done. The washer needed a part & he helped explain the part-ordering process and what would happen next. Thanks a lot Ray, happy holidays.

Liberty home guard has Been great! As a contractor, I noticed how well they take care of their customers from rapid response to approving repairs and paying the technicians in a timely manner. They have been A+. It makes my life a little bit nicer because the customer is happy, and when the customer's happy everyone is happy. I highly recommend Liberty Home Guard to everyone.

I filed a claim to have my heating issue addressed. I recently moved into the house and have a $599 Total Home Guard policy. I didn't choose Liberty Home Guard as my home warranty company, it was provided by the previous owners. I had read horror stories about people's experiences using them, but decided that the issue was such that it made sense to try and put in a claim, which was $125 collected at the time of entering the claim. The contractor that showed up was fine. I was with him in the attic the entire time and know for a fact nothing was replaced. The heater hadn't been turned on for a while so there was just some checking and testing needed.

Update: As of 1/20/2025 we have settled the issue. I have been working with Enmanuel ** from the Customer Success Department. I credit Enmanuel for diligent persistence to bring a resolution to the issue, which is acceptable to both the parties.

Ronald **, and his partner Franklin **, are such a pleasure to work with. What a great experience working with these two amazing individuals. They are always willing and eager to help in any way they can.

I wanted to personally acknowledge and commend you for your exceptional performance. Your attention to detail, innovative approach, and dedication to your work truly stand out. You have a unique ability to handle challenges with professionalism and grace, which inspires those around you. Your contributions are invaluable to our team, and I sincerely appreciate the energy and effort you bring to every task. Axel

The company is excellent, offering quality service with minimal bureaucracy. They are also prompt in their responses and courteous. Jesus ** was always there to assist me whenever I encountered an issue.

I initiated a claim for my furnace on approximately October 3, 2024. I paid my 85.00 deductible. A technician that Liberty chose came out and diagnosed the problem. We need a new blower motor according to the technician. After quite a few days, Liberty emailed what they would do. They would only pay 600.00 to get a new furnace and we would have to pay 4237.00. The warranty states they will fix or replace with a comparable unit. The one they want to replace ours with is 20000 BTU less than what we have. We do not need it replaced as per the technician, who put it in his report according to Liberty. They then said it was too old and out of manufacture warranty. Will not give corporate number and the customer service supervisors keep hanging up on us.

Ray is an exceptional professional and proficient at what he does. Handles your concerns in minutes. He never ceases to amaze me with his calm demeanor making it a pleasure having him on the phone. Way to go Ray.

Franklin A did a great job helping me solve my issue today. He was very professional and worked to get a quick resolution. He was responsive and very easy to work with. I will definitely recommend Liberty Home Guard to others.

We absolutely love working with Liberty Home Guard! Out of all the home warranty companies we work with, they are definitely a breath of fresh air. Today, Selenia was great! She took the time to work with us, remaining very patient the entire time. She did a great job offering explanation, and looking out for what was best for the customer. Thank you very much Selenia!

Alex Collado whom is a senior manager has corrected the situation. The issue is now resolved.

I recommend Ray **. He was a very good person to talk to on the phone and give me all the information I needed to know and more. He had very good talking skills that helped me think a lot about what I was getting into

Ray ** is an excellent customer service agent. He knows exactly what he is doing. This is what experience counts. We don't need to spend more time on explaining agents what's the problem. Keep doing good work Liberty Home Guard.

I had an excellent experience with Liberty Home Guard, thanks to Ray **! Ray was incredibly helpful, knowledgeable, and professional throughout the entire process. He ensured all my questions were answered and provided outstanding customer service. The team was efficient, and I felt confident in the solutions they offered. I highly recommend Liberty Home Guard to anyone looking for a reliable home warranty service. Their commitment to quality and customer satisfaction is truly impressive. Thank you, Ray, for making this such a smooth and pleasant experience!

After my very poor experience, Alex ** reached out to me to help me find a resolution and offered a reduced service fee and a free service call for the next one. Thanks Alex for your help. I think I will stick with Liberty for a bit more. I appreciate accountability.

I started a claim at the beginning of start date, they said we are not going to cover it, because it happened in the 30-day waiting period, It's a easy fix, the power of the thermostat stopped working. It sells 30$. They asked for 450 $. Let me pay it, no help.

I’m writing this review to update my last review. I’m giving it 4⭐️ only because it wasn't done right the first time. But I received 5⭐️ service this time. After posting my review in November, I received a call from Alex. I went in further detail about my problems. He listened. He apologized for the experiences I had. And, He promised to make it right. HE DID!

Selenia ** very helpful and accommodating. Would recommend this company for your Home Warranty needs. Selenia is very knowledgeable and good at her job. She was able to understand the reason for my call and help me.

I want to express my sincere appreciation for your outstanding service. Your professionalism, dedication, and attention to detail truly made a difference. You went above and beyond to ensure everything was perfect. Thank you for making this experience so smooth and enjoyable!

They claim to be different than other warranty companies, but they are the same or worse. They also claim you can use your own technician and they will reimburse you - FALSE. I used my own technician to repair an oven and they only reimbursed 60% of it because they claim I was "over-charged" when it turned out there was a secondary issue in addition to the primary. As usual, they are looking for every reason not to pay a claim. Don't waste your money on these clowns.

I am writing to express my extreme dissatisfaction with Liberty Home Guard services. My experience over the past year has revealed a pattern of poor service, deceptive practices, and what appears to be intentional delays in claim processing. Specific issues include:

Ray ** Was very professional, courteous, professional and respectful in providing solutions to my inquiries. Provided excellent service promptly. Knowledgeable in the scope of the service. Highly recommended. Great company

Great customer service! Jeff ** was fast when it came to getting my repair covered. With hardly any wait time he came back on the line to inform me that we are good to go. I would give him 10 stars if I could!

Liberty Home Guard is an excellent home warranty company. We had a plumbing issue and Emmanuel ** was very pleasant and helpful in resolving our plumbing problem. Unlike other companies Liberty Home Guard do give you the option to use your own technicians. Thanks.

It was very hot weather in Oklahoma when our AC unit went out. We contacted a customer service representative at Liberty Home Guard and explained the situation. We were told that a HVAC repair service would be contacting us with 48 hours. I was delighted when we were contacted the very next day and the day after that we had a technician working to fix our AC unit. It all went very smoothly and fairly quickly. There was no out of pocket costs to us, other than the standard work order fee of $125.00. When it is very hot outside all you want is for it be cool inside. We were pleased with how quickly we were back to cool!

I am thoroughly impressed with the outstanding service provided. The team consistently demonstrates exceptional care for both clients and contractors, myself included. Ms. Lin **, in particular, has been remarkably courteous and professional, significantly enhancing my experience. I highly recommend their services to anyone seeking quality and professionalism.

Please do not sign up for this service. It is a complete scam. Nothing is covered and they send very sketchy people to evaluate. They never fixed a single problem and if you go with the reimbursement option they will only provide a small fraction of the price. Please don't make the same mistake I did. They took $1770 from me and I got nothing in return. FULL on scam.

I was concerned about the repair costs for my oven, but Liberty Home Guard came through for me. The technician they sent was incredibly professional and friendly, and he quickly diagnosed the problem. I appreciated how he explained everything in a way I could understand. It’s such a relief to have it working again without breaking the bank!

I needed repairs for my built-in microwave because it had stopped heating, and Liberty Home Guard provided excellent service. The technician arrived right on schedule and was incredibly courteous. He diagnosed the problem quickly and fixed it in no time. I also loved that he offered me some advice on how to keep it in great shape. It feels so good knowing that my appliance warranty coverage is there when I need it!

When my heater broke down in the middle of winter, I was dreading the thought of being cold for long. I called Liberty Home Guard, and they sent a technician out within hours. He was incredibly professional and got right to diagnosing the issue. I was amazed at how quickly he had everything back up and running. Their home protection plan is worth every penny, especially on those chilly nights!

Nathan helped me with all the questions related to my claim and made sure my experience was 10/10. Amazing experience overall with Liberty Home Guard. I think their service is top-notch. Honestly, if you are doubting which home warranty you should go with, I would highly recommend LHG.

They reached out after my initial dissatisfaction and we came to an amicable settlement.

We recently bought a policy with Liberty Home Guard. I directly called on a number given on their website and the agent assisted us, provided all the options/choices in details and what are the pros and cons to buy a long term policy. How can it be beneficial for us if buy a long term policy. He answered all the queries, we asked him. We haven't used the policy yet, but our experience with agent was great.

My garbage disposal stopped working right before a big dinner party I was hosting, which was pretty stressful! Thankfully, I contacted Liberty Home Guard, and they connected me with a reliable service provider. The technician was so friendly and efficient, he had it working in no time! I was so relieved and grateful that I could still serve my guests without a hitch. Their service is top-notch, and I’ll be recommending them to all my friends!

Rep. Mel ** explained everything clearly and answered all of my questions. He offered me a good deal on six years of the total coverage plan. Now I don't have to worry about having to pay for repairs on my covered items. Great.

Rep was helpful and thorough, and answered all the questions I had about initiating a policy. The team has been very diligent and ensuring customer satisfaction as a newcomer, which is reassuring. Positive experience so far.

Liberty has the best customer service. Work with Jeff ** is always a pleasure. He is one ogf the best customer service agent that you have. Congratulations for that and for help us with our claims...