Liberty Home Guard Reviews
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About Liberty Home Guard
Liberty Home Guard offers three major home warranty plans to help protect homeowners from unexpected repairs. It also has several add-ons so you can customize your coverage to your situation. The company offers plans in all 50 states and Washington, D.C., and has an extensive network of qualified technicians for necessary repairs. Liberty Home Guard’s website makes it simple to track the status of claims and view plan details.
- No inspection required
- Flexible coverage terms, including month-to-month
- 60-day workmanship guarantee
- 24/7 claims availability
- Can't always choose your own service technician
- 30-day waiting period
Liberty Home Guard Reviews
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- 4,916,070 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Sept. 4, 2025
These people are a rip-off. I paid my monthly fee of 91.00. I paid 125.00 service fee just to have someone look at my washer and tell me it will be 280.00 to fix it. Mind you, all it needed was a new lid lock part. Liberty Home Guard told me the part was not covered and I’d have to pay 180.00; they will cover 108.00 of the labor. A SIMPLE lid lock part they would not cover. So I’m out, I’m supposed to be out the 91.00 monthly fee, 125.00 service fee and another 180.00 to fix the problem. While Liberty pays 108.00. My husband went on YouTube to see how to fix the problem, bought the part online for 36.00 and fixed the problem. 36.00. Don’t waste your money with this company.
Hello Tammy!
We apologize for the negative experience you had. Your feedback is crucial for us to improve our services. Our customer success team will be in touch with you shortly to discuss your concerns and make things right.
Thank you for letting us know about this issue.
Reviewed Sept. 3, 2025
My Maytag freezer has gone haywire, overfreezing, when in lowest 1 setting. Ostin ** was great when I called, as I needed to schedule a technician asap for my freezer. He was friendly, professional, fast. Thank you!
Thank you for your gracious feedback, Conny!
It’s fantastic to hear that Ostin impressed you with his friendly and professional approach, swiftly managing to schedule a technician for your Maytag freezer issue. We truly appreciate your recognition of Ostin's great service and are happy to see your problem is being addressed efficiently.
Should you need any more assistance, we’re just a call away! Thank you once again for choosing our service.
Reviewed Sept. 3, 2025
Kevin was helpful explaining the benefits and options. He offered multiple years but understood my hesitation to try your organization out first before I commit to the time and money. I explained all the difficulties I had with other agencies and he assured me that I wouldn't have that issue.
Thank you for sharing your experience with us, Jonathan!
It's wonderful to hear that Kevin was able to provide you with a clear understanding of the benefits and options available, alongside being respectful of your decision process. His willingness to address your past difficulties and provide assurance of a better experience reflects our goals perfectly. We strive to offer a positive interaction each step of the way, just as Kevin has for you.
If you have any further questions or need assistance along the journey, don’t hesitate to reach out. We look forward to serving you and exceeding your expectations in the future. Thank you for considering our organization!
Reviewed Sept. 3, 2025
Amber did an excellent job helping me with my claim. Very thorough!! Look forward to working with her again. She helped me with 2 claims and also escalated as needed. Ave followed up in a very timely manner. Thank you!
Thank you for sharing such positive feedback, Ajay!
We're delighted to hear that Amber provided you with outstanding service and was able to assist thoroughly with both of your claims. Her ability to communicate promptly and ensure that your needs are met is exactly what we aim to achieve. We'll be sure to pass along your words of appreciation to her.
Feel free to reach out if you need any further assistance. We're always here to help. Thank you for choosing our services, and we look forward to assisting you again!
Reviewed Sept. 2, 2025
I called with questions about my policy and what level of coverage for AC/Heating unit. Ostin was very helpful and answered my questions well, very professional, and he assisted me in filing a claim online, ensuring that my attached documents were adequate. He then let me know I would be contacted in the next few days after my document is reviewed. Say Hi to Ostin, good guy.
Thank you for sharing your experience with us, Brian!
We're thrilled to know that Ostin provided you with outstanding assistance by answering all your questions and helping you file a claim online seamlessly. His professionalism and dedication truly embody the standard we strive for. We're also glad to hear that Ostin kept you informed about the next steps regarding your document review.
Please feel free to reach out should you have any further questions or need additional assistance. We are always here to help, and thank you for being part of our community!
Reviewed Sept. 2, 2025
Kevin ** was very helpful to me, he explained the plan & the cost of plans what the plans covered and was very kind & very sweet to me, I was pleased with how he took time to explain everything, he was very patient & I like that. Thank you Kevin
Thank you for your wonderful review, Joan!
It's comforting to hear about your five-star experience with Kevin. Kevin’s patient and detailed approach is what we strive for, ensuring you have all the information needed to feel good about your choice. It's fantastic to hear he provided the kind of close and friendly service we aim to offer. We're grateful to have Kevin on the team, and you as a valued supporter.
If you have any more questions or need further assistance, we're always here to help. Thank you for trusting us!
Reviewed Sept. 2, 2025
Erica was a great agent to speak with. She used my information from my online application so that I did not have to provide it again. Erica answered all of my questions thoroughly and even provided more vital information regarding my policy.
Thank you for sharing your positive experience with us, Cathy!
We're thrilled to hear that Erica was able to provide you with such exceptional service by efficiently using the information from your online application. It's great to know that she thoroughly answered all your questions while providing additional valuable insights regarding your policy. Such dedication to meeting your needs truly exemplifies our commitment to excellent customer service.
If you have any further questions or require additional assistance, please don’t hesitate to reach out. Thank you for choosing our services and for trusting us with your needs!
Reviewed Aug. 31, 2025
Ostin was very professional and nice. He took his time and processed two claims that I requested. I really appreciate Ostin’s assistance in making the two claims. Ostin assisted me to find the information in the 2 items I requested service for. He attempted to find the serial number and model number himself, and also looked for information to guide me on where to find the information. The information Ostin provided was very helpful.
Thank you for taking the time to share your experience with us, Karen!
We're thrilled to hear that Ostin was able to provide you with such exceptional support in processing your claims. His ability to guide you through finding the needed information, and even offering to locate the serial and model numbers, clearly highlights his dedication. It's great to know that his helpful approach positively impacted your experience.
If you have any further questions or require additional assistance, please don't hesitate to reach out. Your satisfaction is our top priority. Thank you for your trust and choosing our service!
Updated review: Oct. 9, 2025
Issue was resolved.
Original Review: Aug. 29, 2025
This is a total scam! They will find any reason to not pay for claims. When my mother's refrigerator broke, they offered her $100 towards replacement even though it was covered for replacement. They did the same for me with my HVAC and tried to offer only $300. When I asked to cancel my remaining policy, they said that the pro-rated amount was $1737.70, but deducted what they paid out in claims even though I paid for those months of warranty. They want to only refund me $88.74. I have filed a BBB complaint (again - my second with them).
Hello Cheryl!
We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved.
Thank you for bringing this to our attention.
Reviewed Aug. 29, 2025
I had put a review about not using Liberty for it. I had a garage door opener and they gave me the garage door opener, but wanted to charge me to have it installed. I went back-and-forth with them and they said that if I would put another review out there, letting people know that they offered me a $300 settlement And I did after a while agreed to do that and I did write a review telling people that they offer me a settlement of $300. They said I needed to sign a settlement letter and were emailing me. This is going on like 3 to 4 months and they say it’s emailed to me, but I am not receiving the email. I called the other day. He said he would personally email it to me the settlement which has not gone out. So on top of them not fulfilling my warranty properly. They also lied about the settlement so I would not trust them at all. I did offer them also to mail it to me and I would sign it but they said they will email it. Be careful.
Hello Debbie!
We regret that your experience did not meet your expectations, and we apologize for any inconvenience you encountered. Your feedback is important to us, and we assure you that our customer success team will contact you soon to address and resolve your concerns.
Thank you for taking the time to share your experience.
Reviewed Aug. 29, 2025
This is the first time we've needed to submit a claim under our Home Guard policy, so I wasn't quite sure about the process. Ostin explained the process in clear terms and provided answers to my additional questions. He was extremely helpful and now I know what to expect as we move through the claim process. Thank you!
Thank you so much for taking the time to share your experience, Dana!
We're delighted to hear that Ostin was able to guide you through the claims process clearly and effectively. Understanding your policy and claims process is crucial, and it's wonderful to know that Ostin provided the answers and support you needed.
We're here to assist you every step of the way, so if you have any further questions, please don't hesitate to reach out. Thank you for choosing our service!
Reviewed Aug. 28, 2025
Ousten was great with getting my claim going. Had issue with Air Conditioner that had just been fixed a little over a month, and will not go on again. Ousten the claim immediately. Now waiting to hear from A/C company.
Thank you so much for sharing your experience, Sheila!
We're thrilled to hear that Ousten was instrumental in starting your claim process smoothly. It's unfortunate to encounter another issue with your Air Conditioner so soon, and we're glad to know that steps to address it are already underway with the claim. We hope that the A/C company gets in touch with you swiftly.
Should you have further questions or need any assistance, please feel free to reach out. Your satisfaction with our service is paramount. Thank you for choosing us!
Reviewed Aug. 27, 2025
Service operator I spoke with this morning, was an absolute pleasure! He was efficient, knowledgeable, and helpful! Problem solved and helped me navigate problem my claims. I was able to update my credit card payment through email, Swifty! Thank you so much Jean ** for all your help.
Hi Jacqui!
We're thrilled to hear about your exceptional experience, and we're delighted to know that Jean provided you with efficient, knowledgeable, and helpful service.
Solving problems quickly while assisting you with your claims and updating your payment information is exactly the standard we aim to uphold. Your kind acknowledgment of Jean's dedication is greatly appreciated.
Should you need any further assistance, please don't hesitate to reach out. Thank you for choosing us!
Original Review: Aug. 27, 2025
We have had nothing but issues with this company. People purchase home warranties because they have aging items they want covered. Buried deep within, and hidden from outward facing view, are coverage clauses. LHG depreciates items VERY QUICKLY and at a steep drop off. If you have any aging (read: at ANY age) equipment, you are better off opening a savings account with the money spent on their warranties. Each call has been met with 40+ minutes of hold times and indignation when actually answered. LHG's "customer service" is outsourced overseas so good luck actually understanding them. LHG is the business of making money PERIOD. From my experience, they do not care about helping their customers.
Our water heater died on a Thursday, and we filed a claim. The following Tuesday, a tech was finally dispatched. The plumber indicated the unit was dead and could not be fixed. The following SUNDAY a person from their resolution department called and offered 200 dollars, of the 2000 dollar limit. We had to pay 125 to file the claim.
In essences we were offered 75 dollars on a 7200 replacement quote. LHG doesn't tell you their "dispatch" team do not work on weekends but the "resolution" teams do. When going through a loss of hot water, it doesn't matter what their department schedules are. If one department works weekends, they all do. In our view, it took LHG 5 days to even dispatch a tech. Then another 6 days for the resolution team to tell us to pack sand. We have been without hot water for over 20 days now. We have had five separate plumbing companies out all with quotes over 6800 dollars to replace our unit. We will not be adding our receipt to make this a "verified buyer" review. We have been customers for over three years with two claims both with the same dismal "customer service."
Hello Kevin!
We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved.
Thank you for bringing this to our attention.
Reviewed Aug. 27, 2025
The agent I talked with (Ostin) was empathetic and was able to explain with respect to the actual status of the claim. The status on the portal is too broad, and the delay cannot be justified. I find there's nothing wrong with the agent, particularly Ostin, but the overall process and how it is handled by LHG are questionable.
Thank you for sharing your thoughts with us, Letchuman.
We understand that while Ostin was supportive and provided respectful communication, the transparency and timeliness of the claim process have been lacking. We sincerely apologize for the inconvenience you've experienced. Please know that we are actively working on improving our system for better clarity and efficiency. We appreciate your feedback and are committed to making necessary refinements.
If there's anything further we can assist you with or clarify at this moment, please do not hesitate to reach out to us directly. Your satisfaction is very important to us, and we're here to help in any way we can.
Updated review: Oct. 5, 2025
This is a follow up review after a very bad prior experience. A Senior Manager Josh ** contacted me to resolve the issue we experienced. He sent a check for $200.00, covering half the total cost of $400.00 for the sheetrock work. While the overall experience was frustrating, I appreciate Josh's efforts to make things right and his patience in handling the situation.
Original Review: Aug. 25, 2025
It's a fraud company, they fixed my electrical outlet and left 10-foot hole in the sheet rock, technician said he doesn't know how to texture it and someone else will come do it, no one came, I paid 70$ copay plus additional 275$ for my share and they still left a hole in my wall in 2 places. They offered me 50$ to do it on my own, really, you cut through my wall and then ask me to fix it myself. Really is that acceptable? The long rectangle patch is just the sheet rock placed to cover up. It's not patched, not textured, not painted. See photo.
Hello Ashifa!
We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved.
Thank you for bringing this to our attention.
Reviewed Aug. 25, 2025
The Lady I spoke to this morning was very pleasant and helpful in canceling our service call. She gave all details of what options we have now and in the future. Her help was very appreciated. Thank you!
Thank you for sharing your delightful feedback with us, Charles!
We're thrilled to hear that you had a positive experience with our team member's assistance in canceling your service call. It’s wonderful to know that the detailed information provided about your options was helpful and appreciated.
We're always committed to providing friendly and efficient service, so your kind words truly mean a lot to us. Should you need further support, feel free to reach out. Your satisfaction is very important to us. Thank you once again!
Reviewed Aug. 21, 2025
Updated on 09/17/2025: LAST UPDATE: Following the outreach from Liberty on this post their customer service team let us know they were going to offer a refund for $350 for the poor customer service experience. Then we received a formal release to sign from them requiring that we remove all customer service reviews. So the last step in this was a low ball offer to ensure we stay silent about our customer service experience and not share it with other unsuspecting customers. Yuck.
Original Review: DO NOT USE THIS COMPANY. We paid for the top tier plan for a year. When we went to file our first and only claim which was for our AC (during an extreme heat warning in AZ- 110+ degrees) they took 5 days to review the claim only to let us know they would cover nothing of the $2,000+. We spent hours on the phone, mostly on hold, and are going to receive no support from them after paying for the 'premium' plan. Learn from our terrible experience and don't give this company your money!
***UPDATE: The support that was provided after Liberty responded to our Google review was to say that now the AC needed to be fully replaced, and they would cover a total of $1,200 and we would need to cover the remaining 5-7k. This company is gross. If you want decent coverage and to not get screwed in the middle of a heat wave, go with anyone else.
Hello Meghan!
We are very sorry to learn about the difficulties you faced. Please accept our sincere apologies. Our customer success team will reach out to you soon to address your concerns and ensure that your issue is resolved.
Thank you for your feedback.
Reviewed Aug. 20, 2025
When I say only 2 stars that is not because of Amber. Amber was very professional and has really tried to help me with my issue. My frustration is with the company itself. Amber was very helpful. Again my frustration is not with Amber.
Hello Eileen!
We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved.
Thank you for bringing this to our attention.
Reviewed Aug. 20, 2025
These guys are scammers! Stay away! I spoke to an agent seeking information about a home warranty for 5 minutes. I decided not to go with this company as he was trying to upsell me extended warranties, was rude and condescending, and sounded like he was working out of his mother's basement. I later got an email to leave a review, which I ignored. Then got a text from 646-931-0595, this salesman saying I had not paid my invoice. I called him, told him I never got an invoice, nor had I ever ordered a policy. He said he sent me one, I asked for proof and asked him to re-forward the email he claims to have sent me.
Instead, he said "never mind, if you don't want it, I'll just cancel the invoice." I said no, prove it to me, send me the original email or any proof I agreed to or ordered any policy. He refused and just repeated that he would cancel it. Lying scum. He claimed we spoke for 5 minutes, and that I ordered a policy, but he has no record of it. This is nothing but a scam. Just some lying guy who became rude and condescending when I did not go along with his scam. Hell NO!!
Hello Drum!
We apologize for the negative experience you had. Your feedback is crucial for us to improve our services. Our customer success team will be in touch with you shortly to discuss your concerns and make things right.
Thank you for letting us know about this issue.
Reviewed Aug. 20, 2025
Spoke with Amber today who was very helpful and professional. She assisted me with a few issues I had with the technician that came out to my home & explained the procedure and the deductible on my account. Great job Amber!
Thank you for your heartwarming feedback, Vonceil!
We are thrilled to hear that Amber provided you with such excellent service and clear assistance. It's wonderful that she effectively addressed your concerns and explained the necessary procedures. We appreciate your kind words and are here for you should you need any further assistance.
Thanks again for choosing our service and celebrating Amber’s great work!
Reviewed Aug. 20, 2025
Had a plumbing claim and Liberty could not find anyone in their network to help me, so was told to get someone locally to fix plumbing issue. Found licensed plumber who performed the work and submitted paid invoice pics to Liberty. Appreciate the resolution agent getting back to me and notifying me that reimbursement for my claim is being processed. Thank you!
We appreciate you taking the time to share your encouraging experience with us, and it's wonderful to hear you're satisfied with the resolution of your plumbing claim, Larry!
Your feedback about our assistance in arranging a reimbursement process positively supports the service we're striving to provide our customers. It means a lot to know that our resolution agent could promptly help and provide the reimburse assisting you while handling this issue locally.
We are here whenever you need further assistance.Thank you once again for choosing our service!
Reviewed Aug. 19, 2025
I was totally impressed with my experience using Liberty Home Guard. My account manager Meghan ** was great. She was very helpful and help me navigate the claims process. When there was a problem with the repair, she helped me resolve the issue. Thank you, Meghan and Liberty, for a job well done.
We appreciate you taking the time to share this wonderful review, Theodore!
It's delightful to hear that Meghan provided such excellent service by guiding you through the claims process and resolving the repair issue promptly. At Liberty Home Guard, we strive to deliver a seamless experience for our customers, and feedback like yours is encouraging. We'll be sure to pass along your gratitude to Meghan and the team.
Thank you once again for choosing us, and don't hesitate to reach out if you need any further assistance!
Reviewed Aug. 18, 2025
Excellent customer service. The agent, Ostin **, was very helpful. He quickly addressed all of my questions. Mr. ** was professional and patient. He clearly communicated the answers and provided additional information to assist me. At the end of the call, my questions had been addressed. Thank you.
Thank you for sharing such positive feedback with us, Toni!
We are thrilled to hear that Ostin provided you with such helpful and professional service, addressing all your questions with patience. It's wonderful to know that he communicated clearly and offered additional information to enhance your experience. Your kind words highlight the exceptional dedication Ostin brings to his role.
Should you have any further questions or require assistance, please don't hesitate to reach out. Your satisfaction is extremely important to us!
Reviewed Aug. 18, 2025
Liberty Home Guard is the worst company I’ve dealt with. Not home warranty, the worst company PERIOD. When I first called, I was just exploring, but their silver-tongued salesman made promises that turned out to be complete fabrications, so I bought it despite already having a warranty company. LHG weren’t cheaper but the promises he made sounded good. 11 months later but when I called, they made me pay the service fee up front which is something no other warranty company has done. That was July 27th and as of August 18th, my issue is still not fixed, and no technician has shown. They sent me texts detailing appointments, but those companies have no showed me 4 times as of today. I called the technicians and usually they don’t answer.
Finally, the fourth company answered today. The company did not have a scheduled appointment for me and has never heard of LHG. Every time I call LHG, they send me to a call center in another country except their billing department. When it comes to taking your money, they’re all in but when it comes to conducting their services, they outsource to a random call center. My problem is getting worse, but they continue to run me around. I have now given them over $700, and they have done nothing. Even their contract is a scam. You don’t see it before you sign up, but it turns out the things they DON’T cover are orders of magnitude larger than the minuscule things they do cover.
My old home warranty company, who had their own technicians, covered pretty much everything. Run away! Their positive reviews are fake because this company has done absolutely nothing but take my money and won’t give it back. Don’t believe their reviews. You can tell they are fake because they always name the same couple of people they’ve talked to, which is statistically unlikely that everyone on the review site talked to the same guy named Derek at a company that outsources to somewhere on the Indian subcontinent. Read the other reviews for them and you'll see that if they do ever get a technician out, they'll refuse to pay for pretty much everything. $700 a year premium plus a $90 appointment fee just to offer $50 toward repairs sounds like the scammiest scam ever!
Hello Dustan!
We apologize for the experience you described and the inconvenience it caused. Your feedback is important to us, and we are committed to addressing your concerns. A member of our customer success team will contact you shortly to resolve this matter.
Thank you for bringing it to our attention.
Reviewed Aug. 18, 2025
Ms Ambar ** was very professional and polite during our phone conversation. She was knowledgeable on the issues and alternatives for replacing an appliance. She did not waste my time and presented to me all my options.
Thank you for your incredibly kind words regarding our team member, Mauricio!
We are happy to hear she was not only professional and knowledgeable, but also respected your time by presenting clear and concise options for replacement. We strive to provide exceptional service and your feedback is a wonderful reminder of why we do what we do.
Should you have any other needs or questions, please don’t hesitate to reach out. Your satisfaction is very important to us, and we're always here to assist.
Reviewed Aug. 17, 2025
Austin was great with understanding the problem and finding a resolution by opening up the claim. Great customer service. He assured me that the technician will come out within 2 to 3 business days as it’s an AC unit not working and that is considered as a priority.
Thank you for your kind words, Sandeep!
We’re delighted to hear that Austin was able to provide you with excellent support and ensure a swift resolution for your AC unit. Knowing that you felt understood and received timely assistance means a lot to us. We'll make sure Austin gets the recognition he deserves.
Please don’t hesitate to reach out if you need further assistance. Your comfort and satisfaction are our top priorities.
Reviewed Aug. 17, 2025
I was assisted by Ostin to correct an error on the schedule email I received. Ostin was easy & pleasant to discuss what I needed to correct and check everything. Good customer service attitude on weekend’s call he received. Thank you Ostin!
Thank you for taking the time to leave such wonderful feedback, Winnie!
We're delighted to hear about the prompt and helpful assistance you received from Ostin with your email scheduling correction. It's stellar customer service team members like Ostin, providing comfortable and reliable resolutions even during weekend calls, who truly shine.
We're grateful for your acknowledgment and appreciation, and should you need any further assistance, don't hesitate to reach out to us. Your satisfaction is our priority.
Reviewed Aug. 17, 2025
Didn’t help on my roof leak. The issue took a month and no resolution. I called my own technician to check and got a quote and told me they can only reimburse $200. The cost for the Leak repair is $1900. I will never come back with this company.
Hello Chris!
We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved.
Thank you for bringing this to our attention.
Reviewed Aug. 16, 2025
Agents don't answer the phone or answer and redirect you to the main menu to avoid talking to you. Techs don't show up/don't answer/ask you for money. DO NOT use this warranty because they are basically ripping you off. They don't fix the issue and don't answer your concerns.
Hello Lisday!
We regret that your experience did not meet your expectations, and we apologize for any inconvenience you encountered. Your feedback is important to us, and we assure you that our customer success team will contact you soon to address and resolve your concerns.
Thank you for taking the time to share your experience.
Reviewed Aug. 16, 2025
Amber, my agent in the resolution department, was professional, and her tone projected a caring concern about my issue. She listened and responded to my questions. She is an A+ in customer service. Keep up the good work.
Thank you for your uplifting feedback, Darlene!
We're delighted to hear that Amber made such a positive impression on you with her professional and caring approach. Your appreciation of her outstanding customer service motivates us to continue delivering our best to all customers. We'll be sure to share your commendations with Amber.
Thank you once again for your kind words, and we look forward to supporting you with the same excellence in the future!
Reviewed Aug. 14, 2025
Ambar was very pleasant and professional and even though she wasn’t able to accommodate all my requests, she was very helpful. While I would not recommend Liberty Home Guard to friends, her service was good.
Thank you for sharing your experience with us, Joyce!
We’re delighted to hear that Ambar was pleasant and professional during your interaction with Liberty Home Guard. It’s wonderful to know that her helpful approach positively impacted your service experience, even if not all your requests could be accommodated at this time.
If there's anything further we can do to assist you or improve our service, definitely let us know. We're committed to continually enhancing the experience for our valued customers like you.
Reviewed Aug. 13, 2025
My first experience with Liberty was not a good one but Gris ** went above and beyond to make things right before the end of the call. I had issue with a claim and the original technician assigned didn’t show up.
Thank you for sharing your feedback with us, Free.
While I’m sorry to hear about the initial mishap with your claim and the no-show of the original technician, I'm pleased to hear that Gris was able to turn the situation around for you. We are committed to reliability in service and it’s our priority to ensure that issues like this are promptly addressed.
If there's anything else you need or more we can do, please feel free to let us know. Your experience means a lot to us!
Reviewed Aug. 12, 2025
Dave made the process understandable, easy and helpful with all my concerns and questions. I'm very pleased with the cost of coverage and everything Dave did to make it worth my while. I highly recommend this company, its coverages and the long list of everything they do cover.
Thank you so much for your glowing review, Sandi!
It’s always wonderful to hear that the cost and coverage met your needs so well. Your high recommendation means the world to us. We look forward to serving you with the same level of service and commitment in the future.
If there’s anything else we can assist you with, we're here to help!
Reviewed Aug. 12, 2025
Joshua was extremely helpful answering all my questions. He was very professional, friendly, and quick on finding what my needs were to resolve my issue. This customer service is very hard to find these days.
Thank you so much for taking the time to share your experience with us, Randy.
We're thrilled to hear that Joshua provided you with exceptional customer service and was instrumental in resolving your issue. It's wonderful to know that his professional, friendly, and efficient approach stood out to you. Dedicated team members like Joshua truly make a difference, and your feedback is much appreciated.
We're here to assist whenever you need—never hesitate to reach out!
Reviewed Aug. 12, 2025
I was contacted by Harry, (don't know last name). He was considerate, seemed to understand my dilemma and explained the program, but need to see it in print, to fully understand what it entails. Harry was easy to talk to and he seemed to know what he was talking about.
Thank you for sharing your experience, Donna!
It's wonderful to hear about the considerate assistance Harry provided, and we are delighted that he effectively communicated and explained the program to you. Receiving understandable and clear details will indeed ensure that everything moves forward positively.
If there's any more information or support you need regarding our services, don't hold back from reaching out. We're here to assist you fully with any queries you might have.
Reviewed Aug. 11, 2025
We called customer service to inquire about our washer and dryer unit. A technician arrived and offered to either replace or repair the dryer. Liberty. Customer service provided clear options and ensured I understood them, allowing me to make an informed decision..
Thank you for sharing your positive experience with us, Gennean!
We're thrilled to hear that our customer service team provided clear options, giving you the ability to make an informed decision about your washer and dryer units. It's wonderful knowing that our technician offered effective solutions tailored to your needs.
Please do not hesitate to reach out if you need further assistance in the future. Your satisfaction is our priority!
Reviewed Aug. 10, 2025
I have been researching a home warranty for some time; the assistance that Freddy provided was informative, professional, patient, thoughtful (he took the time to truly understand the position I am in and worked with me and his supervisor on the price for 6 years). I am satisfied with what I paid and extremely relieved that the warranty moves with me. Freddy made sure I had his direct number should I have any problems or questions.
I hope you know that Liberty Home Guard know that they are employing one of life’s Earth Angels and treat him accordingly… He is a valuable employee. Not often one encounters such a pleasant, respectful person with a good sense of humor in sales nowadays. Many thanks to Freddy and the lucky company he works for; I feel a weight has been lifted off me and in 30 days I know my home, pool and sprinkler system will be protected.
We’re delighted to hear about your exceptional experience at Liberty Home Guard!
Thank you for sharing such delightful compliments; you can be assured Freddy will be rightly appreciated as he indeed sounds invaluable. We're here to maintain and support all your coverage expectations going forward.
Thanks for trusting us and bringing a stream of positivity our way!
Reviewed Aug. 9, 2025
They answer all the questions that I had and fulfilled them and is awesome sending me a copy everything that I purchased and the policy. I would recommend this to anybody. It is a good deal and the best deal that I have seen all year.
Thank you for sharing your positive experience with us, Rebecca!
We're delighted to hear that you found our team thorough and helpful, addressing all your questions and ensuring you received a comprehensive copy of your purchase and policy. It's wonderful to know you consider our service a great deal and worthy of recommendation!
If you ever need more assistance or have additional inquiries, feel free to reach out—we're here to keep supporting you.
Reviewed Aug. 9, 2025
Joshua was extremely helpful and was able to convince me to switch to this company after I discovered that my premium would increase in 1 year. He was knowledgeable and professional. If he didn’t take the extra steps to look into alternatives options for me, I wouldn’t have purchased this policy.
Thank you for sharing your wonderful experience with us, Michael!
We’re thrilled to hear how effectively Joshua assisted you, guiding every step of the way to expertly address your needs. Knowing that his professionalism and understanding convinced you to choose us is incredibly uplifting.
Should you have any more questions or require any assistant moving forward, Joshua and our team are here to help and support you. Welcome once again, and thank you for trusting us with your insurance needs!
Reviewed Aug. 9, 2025
WARNING to potential LIBERTY HOME GUARD ("LHG") customers. Unlike other home warranty providers (like American Home Shield), LHG does NOT pay for labor. Thus, if you have an HVAC repair and if the part that needs to be replaced costs $100, but the repair/labor costs is $900, you, as the LHG customer, will be required to pay $900 (in addition to $100 deductible and your monthly payment). American Home Shield would cover the repair/labor costs. And if your HVAC has a leak, LHG will NOT repair the leak. My HVAC broke down and had a leak and LHG would not repair - they offered $1500 (partner discount, I surmise) for a new HVAC system. Total out of pocket cost was over $5500 (which included approximately $2500 in labor costs I had to pay). BEWARE!!!
Hello Barton!
We apologize for the experience you described and the inconvenience it caused. Your feedback is important to us, and we are committed to addressing your concerns. A member of our customer success team will contact you shortly to resolve this matter.
Thank you for bringing it to our attention.
Reviewed Aug. 8, 2025
After 3 years of having Liberty Home Guard as a warranty company and never using the service on the first service call they sent an unlicensed technician to my home. He caused water damage and electrical damage (Iceberg Climate Solutions owned by Drexel Copeland Jr of Atlanta). Liberty refused to pay for the repairs, refused to cancel the service and has been unresponsive. Drexel Copeland was unlicensed and his “Insurance“ Next Insurance denied the claim because he was unlicensed. This company is fraudulent and unprofessional. DO NOT use them!
Hello Leara!
We apologize for the negative experience you had. Your feedback is crucial for us to improve our services. Our customer success team will be in touch with you shortly to discuss your concerns and make things right.
Thank you for letting us know about this issue.
Reviewed Aug. 7, 2025
Thank you Amber for details to discuss my options and being very patient and thorough. Appreciate Liberty and your staff for providing stellar customer support. Thank you as well for expediting the request
Thank you so much for your kind words and for taking the time to share your experience, Ancel!
It's our goal to deliver stellar customer support consistently, and we're glad to know that this effort was reflected in your interaction. We're also happy that we could expedite your request seamlessly.
If you ever need further assistance or have more questions, don't hesitate to reach out. Our team is always here to help! Looking forward to continuing to serve you in the future.
Reviewed Aug. 6, 2025
Dave was fantastic to work with. He was friendly, patient, and really took the time to understand my needs. He helped me find the best plan for my situation without any pressure. I appreciated how personal and straightforward the whole process was. Highly recommend working with Dave if you’re considering Liberty Home Guard.
Thank you so much for your wonderful feedback, Benjamin!
We are thrilled to hear about your exceptional experience with Dave and how he made the process friendly and tailored uniquely to your needs. It's a priority for us to ensure our clients feel understood and comfortable with the right plans without any pressure.
Your high recommendation means a lot to us, and we appreciate your trust in Liberty Home Guard. Should you need any further assistance, don't hesitate to reach out. We're here to help!
Reviewed Aug. 4, 2025
Dave ** was very polite, professional and knowledgeable explaining how the plan works. He answered all my questions. He was very nice explaining all the add ons that I might get in the future if I want. I am interested in some of the add on but not now.
Thank you for sharing your positive feedback with us, Deborah!
We're also pleased that Dave effectively addressed all your questions and helped elucidate the add-ons you might consider in the future. We're here to support you whenever you're ready to explore these options further or if you have any more questions in the meantime.
Should you need anything else or further assistance, please feel free to reach out to us. We're always here to help you!
Reviewed Aug. 4, 2025
They will not replace or repair your nice unit. They will only cover a portion of the repairs or replacement at the lowest possible functional model. An example would be a cheap dishwasher is 350. So they will give you 350 towards a repair or replacement. If you have any moderately feature rich appliances avoid them like the plague. The coverage is so limited they will ensure they make money off each customer even if they file claims or not. Total rip off.
Hello Thomas!
We are very sorry to learn about the difficulties you faced. Please accept our sincere apologies. Our customer success team will reach out to you soon to address your concerns and ensure that your issue is resolved.
Thank you for your feedback.
Reviewed Aug. 4, 2025
I inquired online and received a call from Kevin, he was helpful and patient throughout the process. When I received the receipt I did notice the address was not correct, I immediately called and sent a text message and email to correct the address. Kevin responded indicating the change will be made today. Looking forward to receiving the corrected receipt and policy.
Thank you for sharing your positive experience with us, Mon!
We’re pleased to hear that Kevin was helpful and patient throughout the process. We also appreciate you notifying us about the address clarification and forwarding the necessary details to ensure accuracy. Rest assured, Kevin is on top of it, and we’re eager for you to receive the updated receipt and policy documents soon.
If there is anything more you need, please feel free to reach out—we’re here to help. Gaining your trust through transparent and efficient service remains our utmost priority.
Reviewed Aug. 2, 2025
I am now based in Western New York and need to rebuild my network of contractors, until then this has been a godsend in helping get us through this tough time of home ownership. God willing everything works out.
Thank you so much for sharing your positive experience with us, Jelani!
We're delighted to hear that our services have been a tremendous help during this transition. Taking care of our customers' home service needs is our top priority, and your feedback reaffirms the effort and commitment we put into ensuring satisfaction.
If there's anything more we can assist with as you rebuild your contractor network in Western New York, please don't hesitate to reach out. Wishing you smooth transitions ahead!
Reviewed Aug. 2, 2025
Very helpful with the policies and benefits and left no information out, straight to the point! I was fortunate enough to call around the time for the promotions they had. Definitely made shopping for home warranty easy! Will definitely be looking forward to keep using this company in the near future!
Thank you so much for sharing your uplifting feedback, Jose!
We're delighted to hear that you had such a smooth and straightforward experience with our policies, benefits, and promotions. It's great to know that we have made your shopping experience convenient and rewarding. We can't wait to continue serving you, and we appreciate the trust you have placed in us for your future needs.
If you ever have any questions or need assistance, don't hesitate to reach out. We're here to help!
Reviewed Aug. 1, 2025
I had an excellent experience with Kevin from the home warranty team. From the moment I reached out, he was professional, knowledgeable, and incredibly patient. Kevin took the time to explain all the details of my coverage, answered every question clearly, and made the entire process smooth and stress-free. His customer service skills are top-notch, and he genuinely cared about making sure everything was handled correctly. Thanks to Kevin, I feel confident and satisfied with my home warranty. Highly recommend!
Thank you for sharing your delightful experience with Kevin from our home warranty team, Jose!
We’re thrilled to hear that Kevin provided excellent service, making a complicated process clear and comfortable. It's our goal to ensure that these interactions leave you feeling informed and confident about your coverage. Your recommendation means a lot to our team, and we’re here to support you whenever needed.
If there’s anything more we can do, please reach out—your satisfaction is our priority!
Reviewed Aug. 1, 2025
As a first-time homebuyer, I’ve been juggling a million things, and honestly, it’s been overwhelming. Talking to Dave ** about home warranty coverage was an unexpected relief. He wasn’t just knowledgeable—he was calm, clear, and never once came across as pushy. Dave explained everything in a way that made sense, breaking down the fine print and helping me understand what actually matters. It felt less like a sales call and more like getting advice from a friend who knows their stuff. In a space where pressure tactics are common, Dave stands out for his professionalism, empathy, and genuine approach. Honestly, he should be teaching a masterclass on how to do this job right.
We’re so pleased to hear that your experience was extraordinary, Anton!
It’s our commitment to offer straightforward, positive experiences for customers like you by eliminating common transaction pressure and anxiety. If there’s more we can assist you with, or should you have further questions anytime down the joyous journey of homeownership, we're here to help!
Thank you for your inspiring words and for taking the time to recognize Dave's excellence.
Reviewed Aug. 1, 2025
Kevin walked me through rates and discounts. Also applied for early start since we just moved into our house and have an inspection report. While I really only wanted a year of coverage, the price for six was fine enough and I'm not the luckiest when I buy used. Here's to hoping it's a good six years! Thanks.
We're thrilled to hear about your positive experience, and thank you for choosing our services, Rachel!
We're here to ensure your time with us is just as satisfying for the coming years. Our team greatly appreciates your trust and look forward to providing support any time you need.
If you have further questions or need assistance, we're always just a call away. Here's to six smooth and successful years together!
Updated review: Aug. 13, 2025
Prior to this review, I had a review that explained a slow reaction on a garbage disposal replacement. Took over 2 weeks to complete. The Customer Service Dept. Team contacted me and totally rectified my prior complaint. I now have a dedicated team member to file a claim with and not have to deal with the App or long busy team member lines. THIS IS HOW YOU TREAT SERVICE PAYING CUSTOMERS!
All business have issues time to time, but few ever responded to address an issue. This Company took my dissatisfaction seriously and actually addressed the issue going forward and offered a free 1 time service call and a direct contact! WELL DONE LIBERTY HOME GUARD.
Original Review: July 31, 2025
I made a mistake and changed from American Home Shield to Liberty Home warranty, I signed up for 3 years and Wow. 2 claims Dishwasher (cost me close to $400) and weeks to replace. This time a garbage disposal but only the $70 service call. But timing via App was lengthy. July 14 2025 -Disposal problem. No service man came. New disposal mailed arrive July 19th. July 25th installed and leaked. July 28th finally fixed/14 day repair. No personal contact, Only app and text messages, Never did talk to a person. My comment: IT'S EASY TO BE A PROFESSIONAL BECAUSE THERE ARE SO MANY AMATEURS. Whatever happened to Customer service. Just show me the $$$$! Hope I don’t need them because this is not easy to arrange for repairs. JUST SAYING!
Hello John!
We apologize for the experience you described and the inconvenience it caused. Your feedback is important to us, and we are committed to addressing your concerns. A member of our customer success team will contact you shortly to resolve this matter.
Thank you for bringing it to our attention.
Reviewed July 31, 2025
Kevin was great to work with. He Got me set up with the Veteran’s program and it was a breeze. Will probably be contacting Kevin to get another home warranty on my other house. 10/10 would definitely recommend. The peace of mind that a home warranty gives is definitely worth the price, which was competitive.
Thank you for sharing your fantastic experience, Leon!
It's wonderful to know that our service gives you peace of mind, and the competitive pricing is adding value to your experience. We're grateful for your recommendation and look forward to assisting you with any future home warranty needs.
If there's anything else we can do, please let us know!
Reviewed July 31, 2025
Joshua was very professional, efficient and pleasant to talk to. He was able to give us all of our options and answer all of our questions. The products offered exceeded our expectations and the value was an added benefit. We hope this is the beginning of a long relationship.
Thank you so much for sharing your positive experience with us, Stephen!
We're delighted to hear that Joshua provided you with such professional and efficient service, ensuring all your questions were answered along with presenting you with valuable options. We're truly grateful you have found our offerings to exceed your expectations and look forward with pleasure to building a lasting relationship journey with you.
If there is anything else you need, please don’t hesitate to reach out.
Reviewed July 31, 2025
The service consultant was extremely professional, patient, courteous, candid and caring. Service consultant was articulate and an exceptional person to engage immensely necessary business with for our family needs. We particularly appreciate this experience and would gladly recommend to other family, friends and business associates.
Thank you for sharing your fantastic experience with us, John!
We are absolutely thrilled to hear that our service consultant made such a positive impression with their professionalism, patience, and courteous approach throughout your engagement. It's incredibly rewarding to know you appreciate this experience so much that you're willing to recommend it to your family and friends.
Should you or your acquaintances need further assistance, please don't hesitate to reach out. We're here to ensure every interaction remains exceptional!
Updated review: Feb. 24, 2026
Finally all the issues are fixed. Mr. Nigel from customer relations handling our case, he is so helpful and handled our case very well.
Original Review: July 30, 2025
We had a water leak in drain line, LHG send technician to fix, to find leak LHG charge extra $125 on top of my service call fees. So they charge me total $195. Tech cut couple places drywall to find the exact location of leak, now after fixing leak, LHG saying they are going to fix all drywall cut. One of the sales person from LHG, try sell the more policy, he saying he will make sure they will cover, but claim dept. saying, "That is wrong information, sales person gave you wrong information."
Hello Manish!
We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved.
Thank you for bringing this to our attention.
Reviewed July 30, 2025
Have had an exceptional experience working with Jeremy to take care of my Air Conditioner after a catastrophic failure. From getting a technician to diagnose the problem, to selecting a replacement system, to working with an installer to ensure we get the right system, he’s been incredibly helpful. Truly appreciate his hard work.
Thank you so much for your wonderful feedback, Hans!
We strive to deliver exceptional service, and it's gratifying to hear that Jeremy made such a positive impact assisting with the replacement of your Air Conditioner. We truly appreciate your recognition of his efforts, and we're thrilled to have provided a helpful experience.
If you ever need further assistance, don't hesitate to reach out. Thank you for trusting us!
Reviewed July 29, 2025
Dave was really polite and give a very good rate for my new policy. He explained everything that was included in the package that I decided to get with Liberty Home Guard. I will recommend to my friends to get a policy from this company.
Thank you for sharing your delightful experience with us, Jessica!
We're thrilled to hear that Dave provided excellent service and offered you an impressive rate for your policy. It’s wonderful that his thorough explanation of what was included helped you make the decision to partner with us at Liberty Home Guard. Your recommendation means a lot to our team, and we look forward to welcoming your friends into the Liberty family.
If there’s anything further we can do for you, please don't hesitate to let us know. We're here for you!
Reviewed July 29, 2025
He was very helpful in getting me the best deal for what I needed on my home. He was very knowledgeable and supportive of my needs for my home. This program along with benefits added because of military service and my wife’s medical service has been a blessing.
Thank you for sharing such wonderful feedback, George.
Acknowledging the added benefits provided in support of military service makes us particularly pleased, and we thank you and your family for your services. Your kind words affirm the positive impact of our program.
It is our mission to ensure you have the support and resources you deserve.
Reviewed July 29, 2025
I would like to commend Karlenys for the way she handled my call today. First, she was very polite and professional and allowed me to vent regarding the long delay in my claim being handled (initiated July 10, 2025). She worked very hard and long to make sure that I was able to speak with a supervisor. She was very caring and one of the most helpful representatives I have spoken to over the past 18 days. Thank you for your assistance, Karlenys.
Thank you for sharing your delightful experience, Linda.
We're elated that Karlenys provided polite, professional service and worked diligently to connect you with a supervisor. Her dedication truly makes a difference, and we'll make sure she hears about your commendation.
Your feedback is valuable, and we're here for you if you need further assistance.
Reviewed July 29, 2025
DO NOT buy from this company, it is a total scam. They don't tell you up from that they only cover parts, not labor. Also, when I filed a claim for my stove, I told them what part needed to be replaced. The technician they sent to my home didn't know how to replace that part, and without my knowledge replaced a different part instead. He replaced it incorrectly, and now BOTH parts still need to be replaced, and Liberty Home Guard is telling me I will have to pay for new claims to have them replaced. This is extortion.
Hello Christina!
We apologize for the negative experience you had. Your feedback is crucial for us to improve our services. Our customer success team will be in touch with you shortly to discuss your concerns and make things right.
Thank you for letting us know about this issue.
Reviewed July 29, 2025
Dave was helpful and efficient in helping me through this process. Explained things clearly and gave me a breadth of options for our new home. Enjoyed working with him and happy to have this process settled. Glad I am working with a good company!
Thank you for sharing your delightful experience with us, Alec!
We’re thrilled to hear that you feel comfortable and excited about working with us. Our goal is to simplify the buying process, and we’re delighted to have made a positive impression.
Should you need further assistance as you settle into your new home, please don’t hesitate to reach out. We’re here to support your homeowner journey!
Reviewed July 29, 2025
Eric was very patient in listening to what i wanted and answering the numerous questions I had. He was also able to offer me the best rate with all the discounts. In the end I selected a comprehensive home warranty plan that was far less than what was quoted by others.
Thank you so much for your wonderful review, Sachin!
We’re delighted to hear that Eric was able to assist you thoroughly and secure a top-tier rate with impressive discounts. It’s great to know you finalized a comprehensive home warranty plan that offered excellent value.
Should you have any more questions or need further assistance, please don’t hesitate to reach out. We’re here to help!
Reviewed July 28, 2025
Mr. Freddy ** at Liberty Home Guard reached out to me earlier today to go over warranty options… within minutes of submitting my information on their website I should mention! I had a genuinely great experience—Freddy was easy to communicate with, knowledgeable and went above & beyond to get me the right plan for my properties. I left the phone call feeling like I won, which, you’ve gotta admit, is rare these days. I highly recommend Freddy and Liberty Home Guard.
Thank you for sharing your exceptional experience with us, Jarami!
We're delighted to hear that Freddy provided outstanding service by connecting with you swiftly and ensuring you got the perfect warranty plan tailored for your properties. It's gratifying to know that his dedication and expert knowledge led to such a positive impression.
We always aim to deliver such rewarding experiences, and hearing a customer's strong recommendation inspires us to maintain this excellent standard.
If you need further assistance or have more inquiries, please feel welcome to reach out. Thank you for considering and ultimately choosing Liberty Home Guard. We appreciate your trust!
Reviewed July 27, 2025
This company is a complete scam. I was of the delusional mind that since they have a high claim fee of $125 I would receive better service and coverage. My garage door stopped closing all the way. So I googled the issue and it turns out the spring is bad. I filed a claim with them and a tech come out 2 days later, only to tell me the spring is broken and he needs to order the parts. Okay, great! Sunday morning I get a call telling me they only cover the parts ($221) and I need to pay for the repair which cost $531. So, I pay $69 monthly and $125 for the service call. That means I've paid for the parts already and then some because of all the months I've paid the premium without using service. So someone please tell me how any of this makes sense?!?! What good is having coverage for the parts if the company is not providing installation? Do y'all expect customers to put them in ourselves? CUSTOMER BEWARE. DO NOT USE THIS COMPANY!!!
Hello Eboni!
We apologize for the experience you described and the inconvenience it caused. Your feedback is important to us, and we are committed to addressing your concerns. A member of our customer success team will contact you shortly to resolve this matter.
Thank you for bringing it to our attention.
Reviewed July 25, 2025
I just spoke with Kevin to set up our home policy in Raleigh. He was concise but explained the policy well, and helped me understand my options. He also worked with me to find the best deal. He was respectful of my time and I look forward to having this policy in place.
Thank you for your thoughtful review, Laura!
We're pleased to hear about your positive experience setting up your home policy with Kevin. It's great to know he successfully helped you understand your options and worked to find the best deal for your needs. Your feedback on our attentive service means a lot, and we’re delighted to have your support as we continue to be there for your insurance needs in Raleigh.
Here’s to your smooth journey with the new policy!
Reviewed July 25, 2025
Renewing my policy online wasn't working so I had to call customer service and I told him what was going on and he helped me renew to exactly what it had told me online. Made the process easy and painless.
Thank you for your feedback, Sarah!
We're glad to know that, despite facing difficulties renewing your policy online, our customer service was able to make the renewal process easy and painless for you. Providing attentive and efficient support is important to us.
If you need further assistance, feel free to reach out!
Reviewed July 25, 2025
This customer service representative was so kind and patient, slowed his speech so I could understand him, and was super helpful. I've been having a difficult time and been disconnected, etc. My experience with Liberty right now is frustrating and I needed someone to slow down and hear me. Please give him a raise! I really don't know what else to say, except that Ken ** is a very good representative and did his job well. If I could reach him each time I call, I would. He was also very warm in his personality and understood my situation. Thank you KEN for making my day a little easier and putting a smile on my face. I would recommend KEN VENTURA to a friend
Thank you for sharing your uplifting experience with Ken from our team, Regina!
It’s truly rewarding to know that Ken provided you with the patience and attentiveness needed during what sounds like a challenging time. It's these heartwarming connections that underline our commitment to delivering efficient and compassionate service. Please know that your recognition of Ken’s efforts is quite cherished and we’re thrilled to hear he could bring a smile to your face.
Thank you again for your high recommendation, and please feel free to reach out anytime you need assistance. We’re here to help!
Reviewed July 25, 2025
The customer service with your company is terrible! I spoke to Jeremy **, and let me say he is the cream of the crop! Very excellent customer service and caring! I was impressed with him! I am considering coming back only based off of him! The other people I spoke with were terrible at best! Jeremy ROCKS!
Thank you for your feedback! We're thrilled to hear that Jeremy provided you with excellent service—his dedication and caring approach make him a true asset to our team. However, it's disappointing to learn that your experiences with other representatives were not as positive.
We sincerely apologize for this inconsistency and are actively working to improve our service across the board. Your insights are invaluable to us, and we appreciate your willingness to give us another chance based solely on Jeremy's outstanding service.
Please don't hesitate to reach out if you have more concerns or need further assistance—we're here to help improve your experience.
Reviewed July 25, 2025
Jeremy was extremely thorough in explaining my policy and the various options I had concerning my washing machine repair. He helped us find a new appliance and arrange for shipping. The experience was very positive and we are grateful for the outcome!
Thank you so much for sharing your positive experience, Matthew!
It's wonderful to hear Jeremy was able to guide you through your policy options and assist with finding a new appliance. We're thrilled that the entire process was positive for you. Providing seamless, thorough service is our goal, and we're grateful for your kind words.
Should you ever need assistance in the future, don't hesitate to reach out. We’re here to help!
Reviewed July 25, 2025
Delay. Delay. Delay. No water to my home. Broken pipe. What is so hard about that? So, they send out a “plumber“ who doesn’t dig. The pipe is underground. So four days later they say they will assign another plumber. Hopefully one that can use a shovel. This is not rocket science. I guess they are hoping that I will dig it up or hire someone myself. First of all I’m 76 with a broken hip, so I’m not going to be able to anything. This is the lowest level of customer service I’ve ever experienced. The phone number for customer service is just some people in a foreign country that can’t really help. This is a company that I will NEVER do business with again. To treat customers like bull pucky.
Hello Mr. Lystad!
We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved.
Thank you for bringing this to our attention.
Reviewed July 24, 2025
Several months ago I purchased a plan as a housewarming gift for my son. Unfortunately I do not recall the name of the rep who assisted me at that time. My son has not used his policy but said that he sleeps very well knowing his home is covered for the unexpected breakdowns. That said today I purchased a policy. In speaking with Mr. Dave **, he was very instrumental in selecting the correct coverage plan that is a perfect fit, coverage and price. Now I feel less stressed knowing I have some protection against the unknown breakdown(s). Thank you David for your expertise.
We greatly appreciate you sharing your experience, Jack!
It's fantastic to hear that Dave was instrumental in helping you choose the perfect coverage. Knowing that our plans have brought you and your son's some peace of mind means a lot to us.
Thank you for the trust you place in us, and feel free to reach out if there's ever anything more you need.
Reviewed July 24, 2025
David ** was easy to communicate with. He explained everything. Good customer service. And we both came from Brooklyn and played in the same park; Sunset Park. I’m hopeful that I made the right choice by choosing Liberty. Look forward to see the work done good, by the tech taking their time to fix whatever problem needs to be fixed.
Thank you for sharing your positive experience with us, Anita !
It’s always a pleasant bonus to share a personal connection as you both did with Sunset Park in Brooklyn. We are confident you will continue to be satisfied with the work delivered by our skilled technicians.
Should you need further assistance or have any questions, please feel free to reach out. Thank you for choosing Liberty!
Reviewed July 24, 2025
Outstanding & Professional Customer Service - Fair Price - Coverage handles items needed to be covered - Thank you very much! JD ** - Great Great Great - One constructive comment: Poor Automated answering system - waited on the line for over 30 minutes.
Thank you for sharing your experience with us!
We appreciate your openness to constructive feedback and take your comment about our automated system seriously. Enhancing our efficiency in this area is a priority for us, and your insights will guide improvements.
We're grateful for the opportunity to serve you and look forward to continuing to do so while refining our processes.
Reviewed July 24, 2025
Joshua waited patiently while I asked a ton of questions. His transparency about what was actually covered under the policy is what helped me choose LHG. I wanted to know what the claims experience was and he did a great job breaking it down. He also explained to me the different options for coverage. One of the best things.
Thank you so much for sharing your lovely experience with us, Ross!
We strive to provide information in a clear and effective manner, and it's wonderful to see that Joshua did a superb job assisting you with the claims process and coverage options. Your positive experience is exactly what we aim to achieve.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're always here to help!
Reviewed July 23, 2025
June 3 called claim in. They couldn't get someone out here until July 3 2025. They asked me for 200 dollars to get their plumber out here and they would pay him 500 dollars. No I already paid 125 deductible. The worst to do business with. But they know how talk nice. That's it. I fixed it with my own plumber. I would not recommend this Liberty home guard warranty to my family or friends. Scammers.
Hello Roxanne!
We apologize for the experience you described and the inconvenience it caused. Your feedback is important to us, and we are committed to addressing your concerns. A member of our customer success team will contact you shortly to resolve this matter.
Thank you for bringing it to our attention.
Reviewed July 23, 2025
Customer service stinks, called several times for a water leak that was covered under the warranty, after 3 weeks, finally had a service person come out and fix it, they charged me $100,00 for access panels for the plumbing, the plumbers didn't need the access panels. Called 5 times to get my money back, still no money returned, would not recommend Liberty Home Guard they are crooks!
Hello Daniel!
We regret that your experience did not meet your expectations, and we apologize for any inconvenience you encountered. Your feedback is important to us, and we assure you that our customer success team will contact you soon to address and resolve your concerns.
Thank you for taking the time to share your experience.
Reviewed July 22, 2025
Kev was one of nicest representatives that I have dealt with at Liberty. He was easy to understand. He was thorough and explained purpose of the call. He was pleasant and respectful. I appreciated his care and professionalism. I would be delighted to speak to him again in the future.
Thank you for sharing your wonderful experience with us, Michele!
Providing pleasant and thoughtful service is something we always strive to achieve. We'd be more than happy to assist you again in the future, and appreciate your kind acknowledgment of Kev's excellent customer service.
If you ever have more questions or need any assistance, please feel free to reach out.
Reviewed July 22, 2025
Took claim accurately. I don’t know the outcome yet since the service technician has not yet been assigned. I will be happy to update my review once service has been completed in a satisfactory manner. Please send a qualified technician to fix my issue.
Thank you for your insightful feedback, Pam!
We're glad to hear your claim was processed accurately, and we’re committed to ensuring a smooth follow-up. Rest assured, our aim is always to assign experienced technicians to resolve issues effectively. We appreciate your patience, and we look forward to your update once the service is completed.
If you have any questions or need further assistance in the meantime, please don't hesitate to contact us.
Reviewed July 21, 2025
I had a very hard time with the initial process taking so long and wanted to cancel my warranty and return to my prior company. After talking to Jeremy, he gave me time, understanding and options to get the job completed and for me to stay with this company. The only reason this is 4 stars is the original customer service, not Jeremy.
Thank you for taking the time to share your feedback, Kelly!
We’re glad to hear that Jeremy was able to provide you with the support and solutions you needed. We apologize for the initial challenges you faced with our customer service. Your experience is important to us, and your comments will be used to improve our processes moving forward.
We look forward to continuing to support you.
Reviewed July 21, 2025
Dave was amazing. Consider yourself lucky he’s your sales rep. He was relentless in a positive way and got the deal done with a nice upcharge for your company. First time purchasing this plan and hope it will be as good as Dave sold it. Expect he’ll climb the ladder well at your company.
Thank you for sharing such an encouraging review of your experience, Ahmed!
We take pride in having team members like Dave who consistently strive for excellence and truly make a difference for our clients.
Rest assured, he is indeed a valued member of our team, as proven not only by helping close a beneficial deal but also ensuring your satisfaction with our services. If you ever have any questions or require further assistance, please feel free to reach out. We're here to support your needs for the long term!
Reviewed July 21, 2025
I was looking for a new home warranty policy and Kevin was helpful and got me the best coverage and deal possible for long-term coverage of my home. He was patient with me, didn't rush my decision, and was kind.
Reviewed July 20, 2025
Kev ** was extremely helpful. He was very patient and answered all of my questions, He helped me attempt to file a claim but said I would have to call the billing dept tomorrow. I do not know why any of any of my three credit and debit cards would not go through as they are active and used by Amazon, etc all of the time.
Hi Lois!
Thank you for sharing your positive experience with Kev!
It's wonderful to hear how patient and helpful he was, answering all your questions and guiding you through the claim process.
If you need any more help or have any other questions, please feel free to reach out. We're committed to resolving your concerns efficiently!
Reviewed July 20, 2025
He was great, he answered all my questions and help me with my issues. His customer service was on point. He explained the process and sure I understood the process in which the warranty works. So he did his job and I understand.
Thank you for sharing your outstanding experience with us, Temeisha!
We are thrilled to hear about the exemplary service you received. It's great to know that our team not only addressed all your questions but also took the time to thoroughly explain the warranty process, ensuring you felt well-informed and assured. Providing such clarity and assistance is exactly what we strive for.
If you ever need further help or have more questions in the future, please feel free to reach out. We're always here to support you!
Reviewed July 18, 2025
I’m not sure why this company receives such high ratings, as my experience with their customer service and coverage has been extremely poor. I strongly recommend reading your contract agreement very carefully—they provide minimal coverage and seem to only include minor, easy-to-fix parts. In my opinion, their protection is far more limited than what customers might expect.
Hello Uyen!
We apologize for the experience you described and the inconvenience it caused. Your feedback is important to us, and we are committed to addressing your concerns. A member of our customer success team will contact you shortly to resolve this matter.
Thank you for bringing it to our attention.
Reviewed July 18, 2025
Liberty is by far the best you can get! Don't bother shopping around. No One Compares to Anthony's service! He's professional courteous and most important he cares about his customers. There are no hours when he doesn't work until he makes sure that every customer has what they need. I've been to other Home Warranty companies but this is by far the best you will find! Don't waste your time or your money. Let's go straight to Liberty.
Thank you for sharing your incredible review AJ!
We are thrilled to hear about your positive experience with Anthony, and it delights us to learn that his professionalism and dedication have made such a significant impact on your experience. We take pride in the service our team provides, with a consistent aim to surpass customer expectations by offering reliable support whenever needed. It's wonderful customers like you that inspire us every day.
Thank you for acknowledging our efforts, and we are delighted to have you as part of the Liberty family! Should any support be needed in the future, we're just a call away.
Reviewed July 18, 2025
Dave was very helpful and friendly. I am very happy with this company so far. I would recommend Liberty Home Guard to family and friends. Thanks for the military discount. Hopefully, this policy will be a benefit to my homeownership going into the future.
Thank you for sharing your positive experience with us!
It's great to know you're confident in recommending Liberty Home Guard to your loved ones and that our military discount was noteworthy for you. Our team strives to support your homeownership every step of the way.
If you have any questions or need further assistance, please feel free to reach out. Welcome to the Liberty family; we're eager to continue being a benefit for your home!
Reviewed July 18, 2025
The call was quick but detailed. I had been shopping other companies and this call made it easy to decide who to work with. I appreciated the professional approach and knowledge. It was great to deal with someone who was able to answer my questions and help me. He really wanted to help me and it didn’t feel like a script.
Thank you for sharing your fantastic experience with us, Joseph!
It’s wonderful to know that our team member’s professional approach and attentiveness stood out during your call, keeping the conversation genuinely informative.
If you need any more assistance or have further questions in the future, feel free to reach out. We’re here to assist!
Reviewed July 18, 2025
He was very helpful and not pushy. He explained everything to me without making me feel like an old lady. I will rest a lot better knowing that your company has my back. My kids will appreciate that I can call you and not them.
Thank you so much for sharing your wonderful experience with us, Bobbi!
We are thrilled to hear that our team made you feel comfortable and well-informed without being overly assertive. Knowing you are now more at ease and your family can rely on our support is incredibly rewarding. Customer comfort and trust are our priorities, and we are delighted to have succeeded in these areas.
Please don't hesitate to give us a call whenever you need further assistance. We’re here to help!
Reviewed July 18, 2025
I talked with Kevin **. He was very polite, helpful and efficient. He quoted me rates for a one-year plan then explained and offered me a six year plan that grandfathered the rates. I took the six year plan. I was very happy with the Plan and price that we agreed upon.
Thank you for sharing such a wonderful review, Florence!
We're thrilled that Kevin provided excellent service and helped you secure a six-year plan that fits your needs perfectly. It’s truly rewarding to know that you appreciate the plan and pricing agreement as much as we aim to achieve customer satisfaction. We look forward to continuing to support you.
If there's anything further we can do, feel free to reach out.
Reviewed July 18, 2025
Dave did a GREAT job explaining all the options. I have never purchased a home warranty before. Dave was very patient and understanding with my many questions. He also went out of his way to accommodate our hectic schedule as we reviewed options. I never felt pressured to decide, but it was nice to know Liberty has so many options to fit our budget. I feel like we received a good plan at a great value! Awesome to know there are still companies that value relationships!! Thanks Liberty, Thanks Dave!
Thank you for the wonderful feedback, Michael!
It’s comforting to know that you felt accommodated with a plan that suits your needs and budget, without pressure. We’re proud to hear that we reached your expectations in valuing customer relationships.
Please reach out if there's anything else we're able to assist you with as we are always here to help!
Reviewed July 17, 2025
Wow. I rarely leave reviews for companies But I had to share my experience with Liberty Home Guard. Jeremy ** is my account manager. He is amazing! My AC broke on July 7th. The tech came out 2 days later. Told me needs a new unit. He was able to get me his personal installer to my house to fix my old unit on the same day!. Raymond was amazing, kind, honest and quick work, he was able to seal the leak and refill my system. Thank you So much Jeremy!!!
Thank you for sharing your experience with us, Raphael!
We're thrilled to hear about the swift and considerate service Jeremy and Raymond provided. Ensuring that you're well taken care is our top priority, and your recognition acknowledges their hard work and dedication.
If there's anything more we can do for you, please feel free to reach out. We are always here to assist!
Reviewed July 17, 2025
The technician was prompt, assesed the situation and make the cleaning and repairs necessary. Pricing was reasonable and fair. Updated Liberty Home and timing was prompt. Extra charge for $250 was paid for by Liberty home. Henry was a gem in handling the whole request.
Thank you for sharing your delightful experience, Steven!
It's great to know our team was able to quickly assess, clean, and repair the situation ensuring that the process was not only fair in pricing but also accented with additional support from Liberty Home for the extra charge.
Customer satisfaction is our ultimate goal, and comments like yours reinforce that we're heading in the right direction. We look forward to continuing to assist you in the future!
Reviewed July 17, 2025
Dave was politely patient with explaining the finite details of my online selection for a home warranty policy. He efficiently guided me through the process, and assisted in applying additional discounts. I explained my concerns with the existing home warranty company we were supplied with upon purchasing this home, and Dave assured me that would never be my experience with Liberty. I'm confident this will be a positive experience for myself and my family.
Hi Ashley!
Thank you for sharing your wonderful experience with Dave!
We're thrilled to hear that you found his guidance helpful and reassuring, making your decision a seamless one. Our team's goal is to provide helpful service along with excellent benefits, and knowing that this has empowered your confidence in Liberty brings us immense satisfaction.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We eagerly anticipate supporting you and your family in your coverage journey!
Reviewed July 17, 2025
Dave was very informative, professional, and kind. He worked fast and was able to address my questions. He even took initiative to provide information I had not thought to ask about. I hope to learn that Dave is a reflection of LGH's professionalism as my time with LGH begins.
Thank you for sharing your phenomenal experience with us, Ustina!
We certainly aim to reflect the high standard you experienced throughout all customer engagements. Your feedback means a lot to us as we strive continuously to uphold strong principles of professionalism and service excellence.
Please reach out if you need any further assistance. We look forward to supporting your journey with LGH!
Reviewed July 17, 2025
Kevin has been upfront and polite when discussing "Liberty home guard" plan.. He has addressed every question that I propose to him regarding coverage of items in my home.. Kevin has made me feel comfortable to be part of this organization.. Kevin is a credit to his division, and an asset to the entire company.. On a scale from 1 to 10, I would give Kevin a 12.
Thank you for sharing your delightful experience with us, Herb!
We are committed to providing exceptional service, and having team members like Kevin, who truly embody our values, makes us proud.
If you ever need further assistance or have additional questions, we are only a call away! We look forward to continuing to serve you with the excellent experience you described.
Reviewed July 17, 2025
My first call in an experience was with Mr. George **. He was so patient and helpful while I was trying to get my lost emails and logging in. I truly feel if not for him, I would have a whole different experience an understanding of your services. Thank you, George, you are definitely an asset to this company... Part two of your services will be after being contacted for my A/C service call and also how we move forward with this claim. I love to reward good service and recommend awesome services to friends...
Thank you for sharing your heartwarming experience with us, Joseph!
We anticipate your continued satisfaction as you move forward with your A/C service call and claim process. We're committed to maintaining this high level of service and support.
Thank you for your kind recognition, and we look forward to continuing to assist you. If there is anything else you need, feel free to reach out.
Reviewed July 17, 2025
Eric was helpful today setting up a new home warranty. He was friendly, courteous and efficient. He was able to extend an existing quote for a home we ended up not purchasing. The process was quick and he pointed out several offers that we ultimately didn’t go with. Appreciate it!
Thank you for taking the time to share your kind words, Chris!
We're delighted everything progressed smoothly and hope you continue to find great value in your coverage choices.
If you have any future questions or need assistance, we’re here to help. Thank you for choosing us for your home warranty needs!
Reviewed July 17, 2025
Updated on 08/07: 2025: On July 21 after I left 2 bad reviews, someone from the Resolution team called me telling me that according to number 6 of the policy, line P, they only pay 100 dollars towards parts and that replacement will have to be paid by me. The funny thing, is that I never got in email or in actual paper, a contract where I could see number 6 line P to see what he was talking about. He offered me 200 to counteract the 21 days that no one called. I had called on that day a company that came right away and fixed the spring, all for $500. I had lost my trust on LHG and I actually thought, they are never going to send me a check.
The next morning, another person from the resolution team called me, his name was Josh **, Senior Manager, who was a very nice person and he offered me $350 for all the inconvenience and asked me to re-do my review and that he would give me $125 credit towards a next claim.. I am redoing this review with my whole experience. I finally got the check of $350, but I rather pay from my own money that deal with this company. Mr. ** was very nice for sure, but it does not offset how bad this company is. Instead, I am planning to put money aside from now on a bank account so that I can pay any repairs to any of my items at home.
This company is not transparent, it does not have a clear system in place, it only works when you complain, and I was not expecting anything from my complain. I just did not want anyone to have the same experience. I asked the first person from the resolution team, what was the number of the resolution team, and he could not tell me. He said, I needed to call the complain Dept. and only them can send your call to the resolution team. There is no transparency here, I am not sure how this company is still in existence, beside the kindness of Mr. ** who gave me partially my money back, there is nothing good about them.
Don't buy their policy, I will never buy one, nor will I suggest it ever to anyone! Here is Mr. Kim's information if you need to actually get someone to call you! Thank you. Carolina **. Josh ** Senior Manager. Customer Success Department | Liberty Home Guard. (631) 850-3083 support@libertyhomeguard.com www.LibertyHomeGuard.com
Original: I started a claim on July 1, 2025 for a broken garage spring, Today is July 16 and no one calls, writes an email or lets me know anything. If you call the number, they put you in wait and tell you that your call will be answered in 5-10 minutes, yet you are waiting for 40 minutes. If you tell them to call you back and put your number, they won't call you at all. They are totally ghosting me. I keep calling and writing and nothing. Please save your money, don't get any coverage from them.
Hello Carolina!
We are very sorry to learn about the difficulties you faced. Please accept our sincere apologies. Our customer success team will reach out to you soon to address your concerns and ensure that your issue is resolved.
Thank you for your feedback.
Reviewed July 16, 2025
Harry is a great communicator and listener and enthusiastic young man who I would gladly hire if I needed someone for this line of work. It tells me something more that he has been with Liberty for 6 years. Harry is the type of person I want to talk to. It is clear that he knows his job and how to do it well. I congratulate you, Liberty, for having the business acumen to have a fellow like Harry on board.
Thank you for your glowing review, Herbert!
We are delighted to hear about the exceptional service from Harry and couldn't be prouder to have him as part of the Liberty Home Guard team. Assurances from valued customers like you truly validate our continuous efforts to employ communicative and passionate professionals. If there's anything more we can do for you, we’re always here to help.
Thank you for choosing Liberty!
Reviewed July 16, 2025
Kev ** was extremely helpful and professional. He answered every question that I had. His response was prompt and complete. Very kind and nice. Much improvement from the last home warranty company that I have dealt with. Thank you very much
Thank you for such a glowing review, Chantelle!
It's wonderful to know that Kevin's prompt and thorough assistance has made a meaningful difference. Your satisfaction is our priority, and we're thrilled to have been able to deliver.
We're looking forward to continuing to provide exceptional service to match your positive experience. If you need any further assistance, please don't hesitate to reach out. Thank you for choosing us!
Reviewed July 16, 2025
Best regards, Rosemary **
Thank you for sharing your delightful experience with us, Rosemary!
It’s heartening to hear how Joshua’s kindness, proficiency, and professional dedication made a significant impact through his attentive service. Our team takes pride in ensuring quick and efficient resolutions, and we're thrilled Joshua exemplified that by confirming that your updated policy was received promptly.
Your compliment is invaluable, and we're here whenever you need assistance. Thank you for choosing us for your home warranty services!
Reviewed July 16, 2025
Dave is exceptional, he made me to get the insurance just in a single call. He is very knowledgeable and precise to the point. He was also able to provide the exact type of insurance I need for my new home.
Thank you for sharing your incredible experience with us, Sumanth!
It's delightful to know that Dave's expertise and punctuality made obtaining your insurance a breeze. Delivering positive and straightforward service is at the heart of what we do. We look forward to serving your insurance needs again in the future.
If there's anything you need, don't hesitate to reach out. Thanks for choosing us!
Reviewed July 16, 2025
It was an easy and smooth transaction with Dave! The policy had a lot of perks and discounts that made me close the deal with peace of mind! Thank you Dave for a fantastic experience buying a Home warranty! Indeed… a stupendous policy that is comprehensive and hassle free! Keep up the good work!!!!
Thank you for sharing your fantastic experience with us!
It's great to know that our comprehensive policy gave you peace of mind with all its perks and discounts. We are committed to maintaining quality and great service standards, and your words motivate us to keep up the good work.
If you ever have any questions or need further assistance, we’re only a call away!
Reviewed July 15, 2025
Kevin reached out to me to follow up on my online inquiry. He expeditiously and professional addressed all my home warranty needs and was able to set me up on a plan that works for me. The process was quick, cost effective and the website was easy to navigate.
Thank you for your positive review, Emmanuel!
It's wonderful to know that our process was not only quick and cost-effective but also easy to navigate.
We appreciate having you as a customer and are here whenever you need further assistance.
Reviewed July 14, 2025
Kevin ** explained all the options to fit my home needs! Very patient and very kind. He also thank me for my military Service! I’m very happy to be part of a caring company. After researching others Liberty would be my best choice! Thanks again Kevin.
Thank you for your wonderful feedback, Debra!
We're thrilled you've chosen us and feel so positively about our company. Enjoy being a valued part of our community and the peace of mind your choice brings! Welcome aboard!
Reviewed July 14, 2025
I had to get a tech out one evening after hours to get the drain pan unclogged and after contacting Liberty, Henry has help me file a claim to hopefully get reimbursed for the invoice that I paid on my own. He was very helpfully in getting the info he needed to submit the bill to the Claim Dept for resolution.
Thank you for sharing your positive experience with us, John!
We're delighted to hear that Henry was so helpful in filing your claim for a reimbursement. Our team is committed to providing exceptional service, and your feedback helps us continue to improve. If there's anything more we can do to assist you, please let us know.
We appreciate your trust in us and look forward to serving you in the future!
Reviewed July 14, 2025
Josh was very understanding and listened well when we had an issue with our claim. He was patient, and went above and beyond in coming to a successful resolution. He was able to sympathize with us and was eager to make sure to understand the whole situation before responding. Josh’s goal was to help us and help Liberty better understand how they could improve their service moving forward.
Thank you so much for your shining review, Phil!
We are thrilled to hear about the exceptional service you received from Josh. It's wonderful to know that his understanding, patience, and commitment led to a successful resolution for your claim. We appreciate your kind feedback to help us continually improve and enhance our service. We look forward to assisting further whenever needed.
Thank you for being a valued part of our community!
Reviewed July 12, 2025
I was unable to retrieve information sent to me to choose a replacement product. I called late on a Saturday and was told the office was closed and no one could help me until Monday. Hearing my distress, Henry ** went above and beyond and found a coworker who was willing to send that information to my email. I received it immediately! Henry went above and beyond and is to be commended. Kudos to a great employee!
Reviewed July 12, 2025
Joshua was incredibly helpful throughout the process of getting a new home warranty. He patiently explained all the coverage options in detail, answered every question I had, and made sure I understood what we were signing up for. Highly professional and easy to work with!
Thank you for sharing your amazing experience with us, Joanna!
It's wonderful to know that Joshua was able to thoroughly explain your warranty options and ensure you were comfortable with your decision. Providing excellent service is our goal, and we're glad Joshua made things easy for you.
If you have any more questions or need assistance in the future, we're always here to help!
Reviewed July 11, 2025
Perach E is the reason I’m staying. She keeps her word and follows up. She professional and she cares so I'm hoping to have this done soon. She is a real asset to Liberty Home Guard. I like dealing with one person and I’m sure glad and appreciative she helping me.
Thank you for your glowing feedback!
We're thrilled to hear how much you've appreciated Perach's dedication and professionalism. Having such committed individuals on our team is what we strive for, and we're glad to know she's encouraged you to continue with Liberty Home Guard. If you need any further assistance or have questions, don’t hesitate to reach out.
We’re here to ensure your satisfaction and long-term contentment!
Reviewed July 10, 2025
Thank you to Darianny for making sure my credit card, log-in protocol, and broken air conditioner issues were all addressed. If the contractor is as efficient as her we will be back in cool comfort soon. Customer service is hard to find and we’re glad you have people like Darianny who truly want to help your insured customers.
Thank you for your wonderful feedback!
Customer service is indeed our priority, and we’re pleased to have associates dedicated to delivering top-notch assistance to valued customers like you. We hope the contractor's efficiency meets the same high standard, bringing you prompt and cool comfort soon.
If you need additional support, feel free to reach out anytime. Thank you for choosing us!
Reviewed July 10, 2025
Dave was very informative and very friendly. Took great care of us. “I highly recommend this business.” “Their customer service is second to none.” “The product quality is consistently outstanding, exceeding my expectations every time.” “I was completely impressed with their professionalism and customer service.
Thank you so much for the outstanding feedback, Art!
Your recommendation means a great deal to us, and we're delighted to know that we continue to exceed your expectations. We're here for you anytime!
Reviewed July 10, 2025
The tech Kev went above and beyond to help get this claim filed correctly. He is an asset to your company. If I was in the business you are in I would hire him immediately. He was very professional in every way. Thank you Kev for all your help.
Reviewed July 9, 2025
Joseph ** did a wonderful job helping United Appliance Service LLC with authorization on work orders. He was very professional and a great asset to Liberty Home Guard. I am always pleased with the representation that work for Liberty Home Guard because they are very polite and respectful.
Thank you for your fantastic feedback, Harold!
It's wonderful to know that the professionalism and courteous nature of our team continue to leave a positive impression.
Your recognition means a lot to us, and we're committed to maintaining this level of service. Please feel free to reach out anytime—our polite and respectful team is always ready to assist you.
Reviewed July 9, 2025
Spoke to purchasing agent Gabriel **. He was able to directly assist me with a couple claims. It made the process smooth and easy. Thank you Gabriel and thank you Liberty Home Guard for always being an awesome. I am a local contractor here in the state of Florida and we have been assisting Liberty Home guard for over 10 years with claim.
Thank you for sharing your fantastic experience working with Gabriel!
We’re thrilled to know you've enjoyed a positive, long-standing relationship with Liberty Home Guard as a contractor for over 10 years. Your experience and ongoing partnership mean a lot to us. We will continue striving to provide exceptional service and support in every interaction.
If you need any assistance in the future, do not hesitate to reach out. We are always here to help!
Reviewed July 9, 2025
I had to submit a claim for a leaking kitchen faucet. The plumber was assigned and called nearly immediately, and was able to accommodate my schedule for the repair. It was a great experience from start to finish. I am pleased with the coverage and support from Liberty Home Guard.
Thank you for sharing your excellent experience with us, Steven!
We're committed to delivering great service and support, and it’s wonderful to see that reflected in your positive experience. We appreciate your kind words and look forward to assisting you anytime you need us in the future!
Reviewed July 9, 2025
Lilli was very helpful. She answered all my questions very well. I did have a slight language problem but other than that it has been a good experience. This company has always responded in a timely manner to my requests.
Thank you for your positive feedback, Dick!
We're delighted to hear that Lilli was able to assist you effectively. Our commitment is to provide excellent service, and responses in a timely and prompt manner, exactly as you’ve experienced. Should you have any more questions or need further assistance, please feel free to reach out again.
Reviewed July 8, 2025
Joshua was pleasant, professional, and non high pressure! That was a rarity in your industry and was most welcome! He not only allowed but facilitated call backs. Other warranty companies seemed to be using outsourced sales force that objected strongly to call backs. Looking forward to a 5 yr relationship w Liberty Home Guard.
Thank you for your thoughtful review, William!
We take pride in our team's commitment to transparent and customer-friendly service, and it's fantastic to know he provided the support necessary. We appreciate your trust and look forward to serving you over the next five years with Liberty Home Guard.
Please reach out anytime we can assist further!
Reviewed July 7, 2025
Kevin was friendly and helpful. Switched from Once Guard to Liberty. Hoping I have a better experience with Liberty! I'm tired of being told things are covered when signing up, only to be told I have to pay for this and that out of pocket.
Hi Jonathan!
We appreciate your feedback and are thrilled to hear that Kevin's assistance made a positive impression!
Transitioning to Liberty is a step towards prioritizing the clarity and coverage you deserve. We understand how important it is to have transparent terms, and we're committed to providing you with a satisfying experience.
If you have any further questions about your coverage, please feel free to reach out. Welcome to Liberty, and we're here to support you each step of the way!
Reviewed July 6, 2025
My refrigerator needed a replacement fan and possibly ice maker. However, the manufacturer was out of business, even though it was only five years old and Liberty Homeguard kept its commitment and is offering me the choice of multiple similar models to fulfill its warranty.
Thank you for sharing your experience, Deborah!
We're glad we could step in and provide a solution that works for you. Your satisfaction means everything to us, and we're here whenever you need support.
Reviewed June 30, 2025
I opened a claim with Liberty Home Guard on June 13 for a broken AC unit—an urgent issue during the summer in Texas. A technician came out on June 16, diagnosed the issue quickly, and recommended replacing the motor and fan parts. Since then, the experience has been nothing but a nightmare. We called Liberty Home Guard 3–4 times for updates. Each time, we were told the "resolution department" would contact us in 1–2 business days. They never did. Every time we had to reach out ourselves, only to hear the same empty promise with no progress.
Our last call was on June 26 (a Thursday), and again we were told someone would contact us in 1–2 business days. Meanwhile, the AC technician’s company reached out directly to tell us that Liberty Home Guard was refusing the \$700 repair and instead pushing to replace the entire unit—a fix that would cost over \$10,000. It feels like a stalling tactic and completely unreasonable. Today is June 30—the end of the third business day since our last call—and once again, no update. We called again and were told it's still with the resolution department and that we’ll hear back in 1–2 business days. The same empty promise, again.
On top of all this, the customer service experience has been awful. Every representative we speak to is difficult to understand due to heavy accents and poor call quality. They refuse to connect us to any other department or supervisor that might actually provide real answers. Liberty Home Guard has been completely unhelpful and unresponsive throughout this entire process. I’ve had nothing but a poor experience and would not recommend them to anyone. Avoid this company.
Hello Kristy!
We apologize for the experience you described and the inconvenience it caused. Your feedback is important to us, and we are committed to addressing your concerns. A member of our customer success team will contact you shortly to resolve this matter.
Thank you for bringing it to our attention.
Updated review: Aug. 1, 2025
Josh from LHG reached out and was extremely helpful in addressing my concerns. Thank you!
Original Review: June 30, 2025
Stay far away from Liberty Home Guard. We purchased a home warranty through them expecting peace of mind — what we got instead was an expensive and infuriating ordeal. When our hot water stopped working, we filed a claim and paid the required service fee. A technician came out and confirmed the water heater needed to be replaced. Fine. But then we were told that labor and installation weren’t covered — something buried in the fine print and never mentioned when the policy was sold to us.
After a long wait, we finally received a list of replacement options via email. Every time I tried to call to discuss next steps, I was stuck on hold for absurd lengths of time — hours — and could never get through. We both work full time and don’t have entire days to sit by the phone. When we finally managed to connect with someone, we were told the claim had expired and we had to pay another service fee just to reopen it. Frustrated but needing hot water, we paid again — and then shelled out $1,300 out of pocket for installation. At that point, we would have been better off replacing the water heater ourselves without the warranty.
To make matters worse, the installation was clearly botched. Ever since, our hot water sputters when turned on — a problem that did not exist prior to the new water heater. Liberty now says we’ll need to pay another $265 to get this fixed — a problem caused by their own service provider. Liberty Home Guard is more than happy to take your money, but when issues arise, good luck getting anything resolved. We’ve paid multiple fees and $1,300 in labor, and still don’t have properly functioning hot water. Save yourself the time, money, and stress. This company is not worth it.
Hello Gowri!
We regret that your experience did not meet your expectations, and we apologize for any inconvenience you encountered. Your feedback is important to us, and we assure you that our customer success team will contact you soon to address and resolve your concerns.
Thank you for taking the time to share your experience.
Reviewed June 30, 2025
Just recently had an issue with my AC unit constantly tripping the circuit breaker. I initiated a claim with Liberty and they responded very quickly and had a technician out to diagnose the issue the following day. The technician was able to identify and resolve the problem the same day. His knowledge, expertise and professionalism was exemplary. The expedited manner in which the Liberty acted to address my issue was also exemplary and greatly appreciated.
Thank you for sharing your wonderful experience, Tim. Addressing your AC issue promptly and professionally is exactly the level of service we strive to provide every time. Your recognition of our team’s efforts is greatly appreciated, and we look forward to serving you with exemplary service in the future!
Reviewed June 27, 2025
I just recently purchased a home and was looking into the home warranty. I was able to speak to Kevin ** and boy was he helpful. He answered all the questions I had with an easy to understand explanation. He spelled everything out so it was a no brainer here. Now hopefully I never have to use the thing.
Thank you so much for sharing your experience, Andy! It's fantastic to hear that Kevin was able to provide you with all the information you needed in a straightforward and helpful manner. While we hope you never need to use your home warranty, please know that we’re here to assist should the need ever arise. Welcome to our community!
Updated review: July 15, 2025
I upgraded my review after receiving a call from Josh at the Customer Success Department. Josh listened to all my issues, helped to push along my claim, provided me a number to reach him at any time for current and future claims. I now have hope I can work with Liberty Home Guard without the issues I have had in the past.
Original Review: June 27, 2025
Liberty Home Guard is the WORST. I do not know how they stay in business and are not shut down. Purchased a 6 year plan (big mistake). Submitted 2 claims over the last year. Both were a nightmare to deal with. Claims will just sit unaddressed in the “Under Review” status. You will wait at least an hour to talk with anyone, almost all are very difficult to understand, and nothing gets done. I have never received a follow-up phone call from them even after “expediting” the claim. Cannot tell you how many times I expedited the claim and still no progress, no follow-up. Expect multiple calls taking an hour to get through. You will have to fight tooth and nail to get any service done or resolution to your claim. I noted they eliminate reviews to be written on their Facebook page and their own website. Good move on their part.
Hello Sue!
We are very sorry to learn about the difficulties you faced. Please accept our sincere apologies. Our customer success team will reach out to you soon to address your concerns and ensure that your issue is resolved.
Thank you for your feedback.
Reviewed June 27, 2025
I just had my whole HVAC replaced through Liberty Home Guard and the experience was so smooth! Starting from calling in to the whole replacement getting done, customer service answered all my questions and then the technician came out the next day. Then I got the new ac shipped to me within 3 days and everything was completed. What a princess treatment!
Thank you for sharing your delightful experience with Liberty Home Guard, Mary! It's boastful to receive comments comparing our service to royalty treatment. We deeply appreciate your feedback and look forward to exceeding your expectations on every visit!
Reviewed June 26, 2025
I just filed my first claim with Liberty Home Guard because my AC went out and it’s literally 100 degrees where I live. I’ve been paying monthly for the policy and I first signed up around 5 months ago. They sent me a technician within 2 days (a bit long considering the heat), and he said the entire Hvac has to be replaced. I ended up getting a new unit through them and it literally cost me a fraction of the price. I paid $100 deductible🫣. Thank you for restoring my faith in home warranty.
Thank you for sharing your experience with us, Leah! We understand the importance of having repairs completed promptly, especially in extreme heat. We aim to provide efficient and effective solutions. Your appreciation means a lot to us, and we're committed to maintaining your trust. If you need further assistance, we're always here for you!
Updated review: July 7, 2025
Management got in touch with me and addressed many of my issues. They apologize for the service snafu and reimbursed me the amount I paid to a local appliance company to fix our refrigerator. This even included the labor, as compensation for the delay…something that is not generally covered in their warranty.
Original Review: June 24, 2025
I have had their warranty for over a year and a half. On my very first claim, I find out they don’t cover the labor to replace parts on my appliance. Since labor is often the highest part of a repair, I find that to be a complete rip off. This was certainly not disclosed to me at the time I purchased my policy. I have had home warranties from other companies and found the covered both parts and installation. Their main focus seems to be trying to upsell client to pre-pay as many years as possible.
Hello Danny!
We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved.
Thank you for bringing this to our attention.
Reviewed June 24, 2025
My family owns an old home in West Brooklyn and I never thought home warranty makes sense because of all the reviews I read before. I had a leak from a plumbing fixture and I literally had to deal with that for weeks, working with 2 different contractors. I got scammed by the first one 😂. So my neighbor told me about Liberty Home Guard and I really believe my neighbor's recommendation over anything else. Thank God I actually went with it. I signed up with Liberty Home Guard and 3 months later, my fridge stopped cooling. Imagine in this heatwave, I literally was stressing over all the new products I got. I opened the Liberty app, filed a claim, someone came to me the same day (!!!) and fixed the problem within 3 hours. Saved the day!
Thank you so much for sharing your story, Salome! We’re truly glad we could be there when it mattered most—especially during a heatwave. It's wonderful to hear that our team was able to bring you peace of mind so quickly. We’re honored to have earned your trust!
Reviewed June 23, 2025
This company claims to be the best. The sales rep really give you a good deal and tell you all the things you want to hear. They got me. I signed up for the 5 year (1 year free to equal 6 total) promotion they offered. I asked multiple times if I have problems, will they fix it or give me the runaround. Well it all started off great, I had an issue, they came out and fixed it. Then after 1 year all of the sudden they only supplied parts. Installation was not included. Well as you can imagine, a part may cost $30 but the installation would then be a minimum of $250 even after paying the fee for them to come out. I asked, "this was never the case, why did it change?"
All they could say was, "if you read in the contract, installation isn't included." I said, "umm well they had to buy a new garbage disposal and installed it and I only paid the fee. They also bought a new garage door opener and installed it and again, I only paid the service fee. Why all of the sudden has that changed?" Well they couldn't tell me. I had my condensation pump go out, well they sent a new pump but said it would $395 to install it. I was shocked. Then my toilet needed a new valve, they sent the part but again said, "$250 to install it." I immediately cancelled. What's the point of a company that doesn't actually fix the problem when you've already paid for their service and then continue to pay the service fee? Doesn't make sense does it? I'm not sure what changed or if someone new owns them but they are a joke now. DO NOT USE THIS COMPANY!!!
Updated review: Aug. 4, 2025
Update – July 31, 2025--I’ve been working with Josh, the account representative, to resolve this matter. He has gone above and beyond to address my concerns and has been diligent, responsive, and professional throughout the process. I was ultimately able to hire my own contractor and receive policy reimbursement for the electrical work.
Original Review: June 22, 2025
I’ve paid $1,556 to Liberty Home Guard for what I believed was a comprehensive home warranty, including premium add-ons for roof leaks, major appliances, and coverage for a mother-in-law suite. But when I recently had multiple serious issues—a roof leak, electrical failures, and sewer gas from plumbing—I discovered Liberty’s coverage is not what it claims to be.
They sent techs out, which was fine. But when the actual repair estimates came in, Liberty refused to cover them—claiming there’s a $500 cap on both electrical and plumbing repairs. That’s outrageous. These are major systems in a home. Not once during the policy purchase or renewal was I told about these limits—but they did clearly explain the $500 roof leak limit, which I accepted. Why didn’t they also mention the same for electrical and plumbing if those caps existed?
To make matters worse, I already paid Liberty $389 out of pocket for the electrical visit, thinking it involved uncovered items. Now they’re demanding over $500 more just to fix the plumbing, and we haven’t even gotten to the roof repair yet. What am I paying for, if not actual protection? Nowhere on their website or plan descriptions does it say "up to $500" for these essential systems. I’ve gone back and reread everything multiple times today, and the supposed caps are still hidden deep in fine print—if they’re there at all. If I’m paying for “whole home coverage” and expensive add-ons, it’s deceptive to hide these limits.
In fairness, I’ve used Liberty in the past and had decent experiences with appliance and A/C repairs—even a refrigerator replacement. Never once was this $500 limit mentioned, and those previous issues were resolved. But this time, it feels like bait and switch. I’m posting this review in advance of any resolution. If Liberty chooses to do the right thing and honor the full cost of the repairs under the warranty I paid for, I will gladly update this review. Until then, I can’t recommend them to anyone. Their practices appear unfair, misleading, and financially harmful.
Hello Tony,
We are sorry to hear about your experience. Our Senior Account Manager Josh Kim has been assigned to the case, and we see that he's been actively working with you to resolve the matter.
Best,Liberty Home Guard
Reviewed June 21, 2025
Representative was very friendly and helpful. Stayed on top of my claim to be sure it was being handled and taken care of. Explained the claim process very clearly. Made sure the claim was completed in a timely manner. I was very pleased with the whole process.
Thank you so much for sharing your positive experience with us, Dorothy! It's fantastic to know you were satisfied with the clarity of the explanations given and the timeliness of the claim's completion. Your satisfaction is what drives us, and we're thrilled to have made a positive impression. If you ever need assistance in the future, we're just a call away!
Reviewed June 21, 2025
Joshua was very helpful and did everything he could to accommodate our budget! He provided excellent customer service. If technical service is as good as customer service, we will continue doing business in the coming years.
Thank you for your fantastic feedback, Nancy! Offering exemplary customer service is our goal, and we're thrilled it has reflected in your experience. We look forward to ensuring our technical services meet the same high standard. It’s great to have you with us!
Reviewed June 21, 2025
Liberty Home Guard is HORRIBLE!! Technicians are unreliable and they lied to me before I signed up for their 5 year plan. Nothing gets fixed quickly and when I cancelled the plan after only 9 months, I only got back very small portion of my money. They charged me back for everything I had spent out of pocket!! Then I never received the check (why couldn’t they use the same credit card I paid with????) and I had to have American Express credit me. I still haven’t heard back from them when they “escalated” the call to management. #NeverAgain #LibertyHomeGuard
Reviewed June 20, 2025
Filing the claim was easy. I scheduled a service tech shortly afterward. That came out and quickly diagnosed the problem. Final recommendation was a replacement. They provided the delivery, setup and removal of old unit. Fast. Friendly. Professional. Top notch. Would definitely recommend.
Thank you for sharing your amazing experience with us, Michael! It's incredibly rewarding to know that the entire process from claim filing to resolution met your expectations. Our goal is to provide fast, friendly, and professional service, and your words confirm that we're on the right track. We appreciate your recommendation and look forward to being of service to you again in the future!
Reviewed June 20, 2025
Liberty Home Guard was great a few years ago. Now they are money grubbing liars. I paid my $75 fee to get a plumber and after he came and looked at the work I was quoted $400. LHG contacted me and told me I owe $400 and didn't tell me plumbing was not covered. So I have to pay full price for the repair and the $75 to LHG for nothing. DO NOT USE THIS COMPANY!
Hello Loretta,
We regret that your experience did not meet your expectations, and we apologize for any inconvenience you encountered. Our Senior Account Manager Josh Kim has been assigned to the case, and we see that he's been actively working with you to resolve the matter.
Best,Liberty Home Guard
Reviewed June 20, 2025
Joshua was great. He contacted me at just the right time. He was very helpful and informative. He provided me with options that were suitable for our needs. Hopefully, if needed, customer service is just as good. Thank you very much..
Thank you for sharing your wonderful experience with us, Henry! It brings us great joy knowing that the options offered were suitable for your needs. Rest assured, we strive to maintain this level of excellent service across all of our customer interactions. Thank you again for your kind words, and we're here whenever you need us!
Reviewed June 20, 2025
Joshua quoted me a price. When I had an objection, he clarified how Liberty Home Guard is competitive with other home warranties. He also kindly offered me a lock in price which I greatly appreciated. What a competent staff member you have. He could have just rolled over and allowed me to keep shopping but he knows the value your company brings and he sold me on it. That is good sales skills.
Thank you for sharing such a glowing review, Valerie! It’s fantastic to know Joshua provided you with clear guidance and solutions while exemplifying the value and competitive edge of Liberty Home Guard. We'll be sure to pass your compliments along to him. If there's anything more we can do for you, don't hesitate to let us know!
Reviewed June 20, 2025
Technician was on time and checked my machine out and explain he had to order part and that soon as part come in someone will let me know and schedule a time to repair my washing machine. It was a pleasure working with the technician on my with my washing machine. I appreciate Liberty Guard scheduling someone quick as they did to correct my problem. Thank you.
Thank you for sharing your positive review with us, Horace! It's comforting to know that you had a pleasant experience with our technician. Speedy service and satisfaction are very important to us, and we're glad we were able to meet your needs so efficiently. We truly appreciate your kind words and look forward to providing you with top-notch service again in the future.
Reviewed June 20, 2025
Very knowledgeable and professional, Daniel ** on June 10th 2025. He answered all of my questions. I enjoyed dealing with him, it was a pleasure. I would recommend him to my friends and family. I look forward to working with this company in the future.
Thank you so much for your kind words, Geraldine! We're thrilled to hear Daniel provided such a positive experience. Knowing you look forward to working with us truly means a lot — we're here for you every step of the way. Welcome to the Liberty Home Guard family!
Reviewed June 20, 2025
It should be Zero - DO NOT SIGN UP FOR LIBERTY HOME GUARD. - They say they will cover everything when they are selling. THEY PREY ON THE ELDERLY‼️ They will give you the complete runaround…. THEN SAY, "OH IF YOU LOOKED THROUGH THE CONTRACT. Liberty Home Guard DOES NOT COVER ANY INSTALLATION COSTS!" I had a policy for (3) years and finally had a claim for a hot water heater. Took me (5) days just to get a response. They had the audacity to tell me, "Oh we don’t cover leaks on a hot water heater. Although we will order one and send you it through the mail which may take a week more." AND they won’t pay any installation fees, and I will have to find a plumber myself to put it in. PLEASE NEVER SIGN UP FOR LIBERTY HOME GUARD. That are a FRAUD‼️
Hello Bradford,
We are sorry to hear about your experience. Our Senior Director Anthony Smith has been assigned to the case, and we see that he's been actively working with you to resolve the matter.
Best,Liberty Home Guard
Reviewed June 18, 2025
You aren’t told when you sign up that LHG pays very little on your claims. They only pay a small portion of the unit and nothing toward labor. So a 9k claim they only paid 1500. I also got a quote in January and they would contribute 1650 and then when I renewed the claim in June their contribution went down to 1500. They claim it was because of rebates not available now. Also when you call you have to give your information over and over to the agents when you get transferred which shouldn’t happen. Very disappointed and will not be renewing.
Reviewed June 18, 2025
Reached out to LHG for work orders that were completed, Juan was very helpful in making sure the status and invoice were received and final payment was sent for work completed. Very courteous, pleasure working with him. He was quick and when he had to put me on hold he always came back to check in that's I was ok. Great team member. Keep up the great work. Always a nice experience when I need assistance with a work order for you guys. Keep moving forward, we appreciate you.
Thank you so much for the kind words, Lacie! It's comforting to know Juan provided such attentive and professional service. We'll be sure to pass along your appreciation—he’s a valued part of our team. We're grateful for your continued partnership!
Updated review: June 25, 2025
Premium returned.
Original Review: June 17, 2025
Horrible experience once the sale is done. Spend your time chasing them with phone calls and receiving standard answers that they will "get back in X business days". At the end, the coverage was $150 on a $11K AC unit. Total waste of time and energy. Stay away from them - because they put their resources only for sales and false promises.
Reviewed June 17, 2025
A 1-year Liberty Home Guard home and appliance warranty was purchased at close of escrow. Everything has been great for the past 6-months that we have owned the home (4-year-old home). Our AC blower motor died and required replacement. It is 105+ degrees in AZ and the agent said they might have a contractor out within 7 days. This was unacceptable so we went the reimbursement route. We followed the process exactly and were approved for reimbursement. The contractor did the work and billed for the $1,400 in service. Liberty Home Guard only reimbursed $150 (actually only $25 since the claim fee was $125 to file the claim).
The $25 was provided as a courtesy since I did not have the maintenance records from the previous owner, despite documentation that the HVAC system was in proper functioning order upon transfer of ownership 6 months ago. The agent kept referring to one line in the service agreement that did not read as they interpreted it. Will never own a home warranty as this was very clearly more work than it was worth. It was also very difficult to communicate with the agents as the calls are very clearly sourced out of the country and the English is broken at best.
Hello Connor!
We are very sorry to learn about the difficulties you faced. Please accept our sincere apologies. Our customer success team will reach out to you soon to address your concerns and ensure that your issue is resolved.
Thank you for your feedback.
Reviewed June 17, 2025
Mr. ** helped me find a coverage that best fit my needs as a homeowner. I want to protect my investment as much as possible and Mr. ** helped me keep my peace of mind at an affordable rate. He took the time to explain everything and helped me understand the benefits and differences between coverages.
Thank you for the great feedback, Ruth! We’re so glad our team member was able to help you find the right coverage and give you peace of mind. We're here whenever you need us!
Reviewed June 14, 2025
It always takes weeks to get movement on claims. So, if your AC goes out, prepare to roast. If your heating goes out, prepare to be cold. Don’t expect quick response. We suspect that they pay technicians peanuts.
Hello William,
We are sorry to hear about your experience. Our Senior Account Manager Josh Kim has been assigned to the case, and we see that he's been actively working with you to resolve the matter.
Best,Liberty Home Guard
Updated review: July 30, 2025
They did reach out several times since. We were given a choice to hire our own company to fix our heater for $700 or $6600 to replace the unit. I have not given them an answer yet, but we got responses. Still I'm going to cancel the coverage and save on my own as their max coverage is $2,000 on any system.
Original Review: June 14, 2025
We have had them for years. We never used them for anything but thought should something happen, we were covered. But we were denied coverage for my air conditioner because I didn't keep records on the maintenance from the time I bought the home. Who keeps years of service records? Going to file complaint with BBB. This is breach of contract, hands down. They spent weeks trying to figure out a way to deny our claim.
Hello Veronica,
We are sorry to hear about your experience. Our Senior Account Manager Nigel Liloy has been assigned to the case, and we see that he's been actively working with you to resolve the matter.
Best,Liberty Home Guard
Reviewed June 13, 2025
If you have been cheated by Liberty Home Guard, file a complaint with USA.gov and with BBB.org. Let's get this very shady company exposed for what they are! I wish I read the reviews on Consumer Affairs about Liberty Home Guard before I purchased a warranty from them. DO NOT PURCHASE ANYTHING FROM THIS COMPANY!
1. LHG provides little to no communication back when filing a claim. You constantly have to call to find out the status.
2. LHG took two weeks to tell me about the repair status of my clothes dryer. I had to call and call and call.
3. They will low-ball your fix for your appliance, only providing a fraction of the cost of the repair. They only offered me $200 to fix my clothes dryer. I paid to have the technician come out to diagnose the problem and then they tell me they are only offering $200 for repair. I asked how much it would cost to repair and they told me I would have to pay another $350! What good is a warranty if I have to pay for the entire cost of the repair?
4. I asked for a full refund and LHG told me they will have to prorate it and there is a $50 cancellation fee. Too funny, that is all LHG thinks about is how much they can screw their customers over! Why would LHG need to prorate anything? LHG did not provide me any good service, LHG did NOT repair my dryer and LHG does not make it easy to conduct any service with them.
Reviewed June 12, 2025
Joshua was very helpful with explaining the difference between the packages, very patient also with explaining and tried everything he could do to get me a good deal of which he did and I would recommend him to anybody who wants to get this warranty
Thank you for sharing your wonderful experience! We greatly appreciate your recommendation, and it's comforting to know that Joshua made a lasting positive impression and went above and beyond. If you have any further questions or need assistance in the future, please feel free to reach out.
Reviewed June 11, 2025
My renters informed me that the dishwasher was not latching. So, I placed a claim with Liberty. Liberty set up a time with a great repair company, ** and they fixed the problem quickly and professionally. The renters were happy with the outcome.
Thank you so much for sharing your positive experience with us, Jim! Providing efficient service is always our goal, and it's great to know your renters are satisfied with the outcome. We look forward to assisting you in the future and appreciate your support!
Reviewed June 11, 2025
I reached out to Joshua today as I had not received a copy of our home warranty. He was very professional yet friendly and immediately sent a copy of the warranty by PDF. We also discussed increasing the warranty from 6 years to 12 years and my options for payment as I did not want to use our emergency money. I also appreciate the fact that he was patient with me as I wanted to verify, in my own words of understanding, exactly what I was agreeing to. Nt everyone is willing to do this graciously. I will recommend, with confidence, to my family and friends to talk to Joshua if they are in need of a home warranty.
Thank you so much for taking the time to share your experience, Marilyn! It's comforting to know that Joshua was able to assist you promptly and going above and beyond. His professionalism and patience are qualities we truly value and strive for. It’s because of team members like Joshua that we can provide exceptional service, and we’ll surely pass along your kind words to him. We're grateful for your recommendation and look forward to helping you and your friends with any home warranty needs in the future!
Reviewed June 10, 2025
We were trying to find a less expensive but high quality home warranty company than the one we are with. Right off the bat the man who was "selling" me their warranty lied to me which I found out after I paid to begin coverage with them which is even I finally got to read over the coverage and limitations. I was told that they won't ask for or demand maintenance reports and then I read they do and reviews from many people claim how this company will deny your claim in any which way if they can and that is one way they do it. Then one day after signing with them I saw the cap on coverage is super low and you pay the rest out of pocket.
I've been with many warranty companies and this is the most deceitful one I've known. Even the man that was suppose to give me my cancelation was acting like a pushy salesperson trying to argue with me about my decision and that I'm reading their contract wrong. If you believe their lies and go with this company you will regret. AND I WILL LET YOU KNOW IF I RECEIVE MY MONEY BACK THAT I ALREADY PAID. I CANCELLED ONE DAY AFTER I CHOOSE THEM.
Reviewed June 10, 2025
Very good customer service, Polite and very knowledgeable and took the time to make sure I had all the incentives I needed and deserved. Your company had a lot more to give than most others I called. Very helpful with the whole warranty offer and knowledge of Josh was of most valuable. Looking forward to the next 6 years of good service. Thank you Joshua.
Thank you for sharing your experience, Beth! We're thrilled to hear that Joshua made such a positive impact, providing all the information. Our team strives to offer comprehensive and helpful services. We'll ensure your 6 years with us are positive and rewarding. Feel free to reach us out any time!
Reviewed June 8, 2025
I had LHG and I am very disappointed. I shouldn’t do it after reading a low review. Price was low so I took the bait. I paid from my own pocket over 5000 for my AC repair. They will find something when is all about them to pay a big repair. Please don’t do it. You’ll get trapped like me because of their low price.
Reviewed June 5, 2025
When you are dealing with the stress of buying a house, selling a house, moving all of your belongings, etc. It is difficult to say your days are fun, right? So, the last thing one would expect is to have a wonderful chat with an employee while learning about home warranties and yet, that is exactly what happened to me today. Not only am I happy with the plan that I just paid for but to say that I enjoyed my conversation with Joshua ** is an understatement. He really made me feel like he cared, and who doesn’t love THAT feeling?! Oh, and bonus! The plan is transferable!
Thank you for sharing your positive experience, Jamie! We're thrilled to hear that Joshua added such value to your day during your home buying journey. It's great that you found the plan both enjoyable and beneficial for your needs. Rest assured, our goal is to always provide attentive and caring service, just as you experienced. Enjoy the peace of mind your new home warranty brings!
Updated review: July 7, 2025
I would recommend Liberty Home Guard as they have excellent follow through and customer service. I initially had some home appliance issues and they were prompt in resolving them. I also had a problem with my toilet and the repairman (plumber) was reimbursed by them.
Original Review: June 5, 2025
I had Liberty Home Guard for 2 + years and recently dropped the coverage. First, I had a water heater that needed repair ($1800) out of pocket. After going round and round with them (all paperwork given to them), they gave me less than 1/2 for the repairs. Told I needed the unit replaced (but would not pay for it). #2 I had a Miele ventless dryer that after 2 years motor died and could not be replaced. They covered the tech to come out but when to replace, they considered my dryer a luxury item! Did not re up my insurance with them.
Reviewed June 4, 2025
Very helpful and understanding. This guy needs a raise plus he is very respectful. When calling he took care of all my concerns and issues. Again I cannot say enough how respectful and pleasant to speak with to get my issue resolved!
Thank you so much for the kind words, George! It's comforting to know that our team member provided you with such respectful and helpful service. We’ll be sure to share your feedback and provide our team member with the praise that he deserves—it means a lot to us!
Reviewed June 4, 2025
Sad and pitiful company. Will promise anything and cover nothing. Don't work with them. They promised coverage for aging HVAC unit and refused to cover what they promised. They'll waste your time and your money.
Reviewed June 3, 2025
Great customer service. Person I spoke to knew what he was doing and did a great job handling my claim. This is my first claim and hoping to get good service from the tech that comes to the house and services my A/C.
Thank you for your kind words, Danica! We're glad your first claim went smoothly and that our team was able to assist you efficiently. We’ll make sure all your service call visits meet the same high standards. We're here for you every step of the way!
Reviewed June 3, 2025
Michael did a wonderful job of working on my claim and giving me the information I needed to get the dishwasher, the status updated and the removal of the installation fee. I highly recommend anyone to talk to Michael
Thank you so much for your kind words, Reynard! We're thrilled to hear that Michael provided you with such excellent service and helped guide you through your claim with care and efficiency. We'll be sure to pass along your praise—he’ll be so glad to hear it! We truly appreciate your recommendation and look forward to continuing to support you.
Reviewed June 3, 2025
Great service on the phone. The person I spoke with was very friendly and helpful. I was unable to retrieve the information on the application and website so calling was necessary. He answered my questions quickly and efficiently. I do not usually like to call when there are other resources available, however this was a painless call.
Thank you for your thoughtful feedback, Christine! We're glad to hear our representative made your call a smooth and helpful experience. While we aim for our online tools to be convenient, we're always happy to assist you directly when needed. We're here anytime you need us!
Reviewed June 2, 2025
The representative, John **, is very helpful on my request, being patient and professional, and answered all my questions within a single call. It is a very pleasant experience, I will definitely recommend Liberty Home Guard to all my friends.
Thank you for sharing your wonderful experience with us! It's fantastic to know that John's professionalism and patience made a lasting impression. We greatly appreciate your recommendation of Liberty Home Guard and look forward to continuing to exceed your expectations in the future.
Reviewed June 1, 2025
Authorization rep Derek ** was prompt in submitting my diagnosis. He was very professional and to the point. He had my authorization submitted within 10 mins. He was also very informative in how the claim would proceed from that point. Thank you.
Thank you so much for your positive feedback and sharing your experience, Gabriel! We're so happy that Derek's assistance was above and beyond, I assure you that our representative will receive a proper kudos for it! Your recognition of his efforts is greatly appreciated, and we’re gratified to have provided you with excellent service.
Updated review: June 21, 2025
Follow up customer service correspondence with Josh was great.
Original Review: May 31, 2025
If I could give Liberty Home Warranty negative stars I definitely would. They send incompetent technicians out to your home, the resolutions team is hard to deal with and you can barely hear or understand them on the phone. We had a problem with our HVAC and they will try everything to say it is excluded and then offer you close to nothing for the replacement. This home warranty is a complete joke. I got a text the other day that my renewal is coming up. I never laughed so hard and be disgusted at the same time.
Reviewed May 30, 2025
Excellent service, very patient & professional. He listened very carefully and gave me specific instructions. I wish all customer service people would be as helpful as John. We had some issues sending the images and he went step by step with them.
Thank you for sharing your experience! It's wonderful to know that John's professionalism made a positive impact in your experience. We're committed to maintaining these helpful and professional standards to support you with any future needs you may have.
Reviewed May 30, 2025
Used AHS before but they got pricey so I switched. Big mistake. First claim they simply cut me a check for couple hundred to replace washer even though they knew it wouldn't cover a new one. Repairs cost as much as "value of washer" so instead of repairing like I wanted they chose to send money, but after the diagnostic fee it was about $150. Second time they sent someone out and then relayed the fine print. They only pay for parts but I have to pay for labor and diagnostic fee. In the end should have stuck with AHS or simply go without as repairs would be cheaper than all the fees they tack on.
Hello Rob! Thank you for your feedback, and we’re truly sorry to hear about your experience. We strive for excellence and regret that we did not meet your expectations. To help us address your concerns effectively, could you please email us at support@libertyhomeguard.com with the subject "Consumer Affairs - (Rob G.)". Include your policy number or full name in the email so we can locate your account and expedite the resolution process. We are committed to improving your experience and hope to resolve this matter swiftly.
Reviewed May 29, 2025
I had to make two claims. My CSR, Nai, was very patient with my claims. I had very specific requests as far as what companies I wanted to work with. She took the time to Go through all of my claims to find the companies that had done work in the past through Liberty. She went above and beyond.
We appreciate your feedback, Kristina! We're thrilled to hear how satisfied you are with Nai's assistance. It's wonderful to know that she took the time to patiently work through your claims and accommodate your specific needs. We're proud to have her as part of our team, and we look forward to continuing to serve you with excellence. Please reach out anytime we may further assist you.
Reviewed May 28, 2025
Just wanted to thank John ** for helping me set a new password and E sign for the refrigerator. I can’t tell you how helpful he was and he was very patient with me. I really enjoyed speaking to him on the phone and getting everything I needed done. He is a great value at liberty. Thanks again so much.
Thank you for sharing such positive feedback with us, Cathleen! We're delighted to hear that John was able to provide the kind of assistance and patience that made your experience so enjoyable. We appreciate your thoughtful review and look forward to continuing to support you.
Updated review: May 30, 2025
The company reached out to fix the issue. Which was very much appreciated. They won't cover the 1400 due to myself using a 3rd party. But they did meet me in the middle and cover the next quote I use. All in all. I'm happy they tried to fix the issue.
Original Review: May 23, 2025
When my family purchased the warranty for our home, it sounded like a good deal. They would cover any leaks in the roof, furnace, ac. Along with other appliances. We had the general issues with most of our claims where we had to fight to get them to cover anything. And they would generally say that they would give us a complimentary cover of 50% or 20% of whatever issue. It is because I was a valuable customer. Instead of just fixing the issue.
After the multiple claims, our furnace started to have a gas leak. After an extended period of Five days, a technician was finally sent how to check the furnace out. He only took a picture of the furnace and then he left did not check anything more. After Calling the warranty company and calling the technician multiple times did we finally find out that we need a new gas valve. Which the warranty company said they would not cover cause it was gas related. I stayed that it was part of a mechanical issue which the warranty does state They will cover. They eventually stated that I need a new furnace due to the age of our furnace. Which is fine except that it took an additional two weeks for them to get back to me on this information, after calling every 2 days.
Do note that it has been around a month with no heat in my house with a newborn. Which my wife and daughter had to leave the house due to the cold. I stated multiple times to both parties to get my furnace fixed. After calling the Warranty company again, they stated that I have 2 options to choose from, and they would only cover $1400 of their $12000 options, but both were with the same technician that wasn't very reputable. I informed the warranty that I talked to a better service system within my area to get my furnaces fixed. The warranty guy on the phone said to send the quote and then we will get it checked out. I waited a week and decided to go through with getting my furnace fixed without their input. Due to it going on 2 months without heat.
After waiting an additional week to see if they would respond, I had to call them to inform them that I got a furnace installed into my home. They said that they would only cover $250. Simply put, they dragged their feet and made it feel like I had no other option. Then Decided to pay me out less. Save your time and money and do not get this warranty company. It felt like a scam from the beginning. And it certainly feels like a scam right now.
Reviewed May 20, 2025
The salesman who sold me the warranty was very nice and said that it is the #1 rated warranty company. He took a list of all my equipment and then told me if anything broke down it would be covered. Well, now that my dishwasher broke, they are claiming it is too old and not covered under their agreement. I never even received their agreement. What about the verbal agreement that everything is covered??
Updated review: June 30, 2025
Spoke with Josh, Account Manager, and he helped to resolve the account issues.
Original Review: May 19, 2025
If I could give them zero stars I would. Moved into our house January of 2025. Had a heating issue and a dishwasher issue. The vendors looked like bums off the street, the customer service was trash, the service was trash. Needless to say, I'm still trying to cancel this garbage. DO NOT USE THEM! They are awful and won't fix anything!
Hello ! Thank you for your feedback, and we’re truly sorry to hear about your experience. We strive for excellence and regret that we did not meet your expectations. To help us address your concerns effectively, could you please email us at support@libertyhomeguard.com with the subject "Google Review - Shelia Staples"? Include your policy number or full name in the email so we can locate your account and expedite the resolution process. We are committed to improving your experience and hope to resolve this matter swiftly.
Reviewed May 17, 2025
4-28-25 I called due to my have not blowing air. They one made me pay 100 dollars. I purchased my home in 2024. I had no service records that they asked for. I told them I’m a new home but didn’t have it. They asked for inspection and I provided it. All was functioning properly. I had to call back three days later and an appointment for tech was scheduled. Few more days go but he came clearly. Said normal wear. Not blowing seized up. No one reached out to me and here now it’s 3 weeks repeatedly telling me under review. Escalated due to the fact I told them I recently had heart surgery for a pacemaker maker to be implanted, breathing problems and high indoor allergies due to dust and mites. With no air circulation or filtration I get very sick. Not to mention the severe Florida heat.
They denied my claim due to no service records, after saying inspection was fine. They took 567.00 from me and keep giving me the runaround. Not to mention monthly fees. I’m furious and sick to my stomach that not only am I dealing with this but see how many others are as well. They take your money and shove you to the side. I’m still waiting for my air to be fixed. And my pets are suffering as well. I literally came home yesterday to find maggots all over my floor due to the heat. I need my air fixed. I would never suggest Liberty Home to anyone and also have knowledge they are paying people off to shut them up. This is illegal behavior. Fix my air or give me every dime I put out for monthly fees and repair immediately. Or I’ll be taking this publicly. Tried uploading photos and videos but it’s now allowing me.
Reviewed May 16, 2025
Updated on 06/24/2025: We have settled our differences.
Original Review: Absolutely the worst Home Warranty company ever!! The salesman completely lied to me! If you have a Cadillac for a dishwasher they're going to sell you a pinto!! Do not make my mistake. Absolutely the worst company ever!
Reviewed May 15, 2025
Derrek made my call go swiftly and he handled my concern immediately. It is so nice to talk to someone that is empowered to handle the call immediately. Calling companies and being transferred around is trying. He made it a one time call.
Thank you for sharing your wonderful experience, Tina! We understand the importance of streamlining interactions, sparing you the frustration of being transferred multiple times and Derrek made you experience pleasant. We're grateful for your kind feedback and look forward to continuing to serve you with outstanding customer service.
Reviewed May 14, 2025
The worst home warranty company I have ever dealt with. I have two policies for two different homes. I made a claim on washer and dryer, had to pay 75.00 each to HWC. Liberty Home Guard did not have a vendor in area so they approved me to get my own technician. The cost of repairs on dryer were 550.21 and washer 426.00. I had to pay out of my pocket for trip charge, diagnostics and some repair to dyer of 307.51. Now Liberty home guard only wants to pay 199.00 on washer and 299.95 on dryer. This is for the cost of parts only. So they are not paying for the technician to repair my washer or dryer. So after this my appliances will still be broken unless I pay out of my pocket again. Needless to say I have cancelled both the polices.
Reviewed May 13, 2025
One star is one too many. On pages 3 and 5 of their warranty, it clearly states that our home’s heating unit is covered. They state they will cover repair or replacement on page 5. Our boiler was acting up and making loud noises. Our HVAC Professional sent an overview that the system was failing. After 3 weeks, Liberty told us they would arrange a replacement. Their replacement agreement said that I had to pay $3650 for the replacement. We are quoted $3150 direct from the manufacturer - $500 less. Then we were told by Liberty’s service rep that our boiler wasn’t covered under the warranty. This is not acceptable under any circumstances. Do not buy a home warranty from Liberty Home Guard. You can thank me later.
Hello Richard! We are very sorry to learn about the difficulties you faced. Please accept our sincere apologies. Our customer success team is already working on your case addressing your concerns and they will ensure that your issue is resolved. Thank you for your feedback.
Reviewed May 11, 2025
The representative was very friendly, helpful and knowledgeable. Gave me all the information I needed to make an informed decision on what I wanted. The discount he gave me was also a big help for me and my pocket. Thank you for your help.
Thank you so much for your wonderful feedback, Lynnette! You're experience help us so much to grow as a company and strengthens our relationship with our customers! We're always here to assist you and appreciate being part of your journey with us.
Reviewed May 9, 2025
I have had Liberty Home Guard for 16 months, and have had 2 claims. I had to fight to get a dishwasher covered early in the contract, now they are telling me my refrigerator is past its life span even though their website states the life span is 2 and half years longer than the age of my refrigerator. This company is a scam.
Hello Martin! We regret that your experience did not meet your expectations, and we apologize for any inconvenience you encountered. Your feedback is important to us, and we assure you that our customer success is already working with you and your case to resolve your concerns. Thank you for taking the time to share your experience.
Reviewed May 9, 2025
I've made 4 claims with Liberty Home Guard. Each one is worse than the last. The coverage is incredibly limited. The communication process is overbearing and repetitive, and the service providers are usually among the worst in the region (you may have better luck, but in Southern CA, this has been my experience). My claims have been modest-- a leaking sink, a leaking shower, a refrigerator whose ice-maker quit... The shower was not fixed properly and had the same issue just a year later. The ice-maker was not fixed properly and re-accumulated ice again within 4 weeks. The sink faucet was installed loosely and another technician had to come back and tighten everything down properly.
This is not my *opinion* -- each of these reports come directly from the technicians Liberty Home Guard sent out themselves after I reported further issues (and paid another $75 each time for the privilege). Each time the technician would agree that it had not been done properly and would report it that way on the authorization request to LHG. Each time a rep from LHG would call me back and tell me that my annual policy cap for *that category* was exceeded (presumably by the service that failed to be executed properly) and that they would "as a courtesy" cover the cost of parts, but not labor. "Parts" in each instance amounts to virtually none of the overall cost of the repair.
If you ask to speak with a supervisor, you will be transferred through a dizzying array of people who you need to explain the problem to again and again. This is the case pretty much every time. After weeks of people bothering me during business hours, I just give up on LHG and hire a reputable company in the area to complete the repair. BUYER BEWARE. The product is expensive, incredibly limited, and the service is weak. WOULD NEVER PURCHASE AGAIN. You're better off putting the money in a bank account and hiring professionals directly when you have an issue.
Reviewed May 8, 2025
Liberty Home Guard refused to honor my warranty for a dishwasher repair, despite clearly stating in the contract that all mechanical components (including the motor) are covered. They falsely claimed the repair was an “installation,” which is misleading and contradicted by their own terms. I paid for a multi-year plan, followed the claim process exactly, and was still denied. I’ve filed complaints with the FTC and the Texas Real Estate Commission. Avoid this company — they do not stand behind their promises.
Reviewed May 8, 2025
They have pretty line in the document. They don't do anything if your unit has any kind of leakage. Their claim cost now is $120. The max price for the unit is $2000 and a ridiculous $500 for the work. I'll put the same amount of money to my saving and then fix anything that breaks much easier rather than speak with their support that make you wait for weeks without hot water.
Hello Ivan! We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved. Thank you for bringing this to our attention.
Reviewed May 8, 2025
I just want to say that Derek ** did a great job assisting me today. He guided me through a misunderstanding that help me to understand more about Liberty Home Guard and the business that we have together. He had great customer service skills, he was very knowledgeable and helpful. People like him will make our partnership last a long time.
Thank you so much for your kind words, Jean-Claude! We’re thrilled to hear Derek was able to help and make your experience a positive one. We appreciate your partnership and look forward to serving you for many years to come!
Reviewed May 6, 2025
Daniel ** was the rep that helped me when I asked for someone to help me renew my policy, and he was very helpful and provided exactly what I needed. I will recommend you to friends and family members that I know want their homes covered.
Thank you so much for your kind words and your recommendation, John! We're glad that Daniel went above and beyond with your request. Exceptional service is our goal, and it's rewarding to know we were able to provide you with a great experience. If you need further assistance, feel free to reach out to us at any time.
Reviewed May 1, 2025
I had an issue with the initial work order assignment, and after addressing it with the call center they were very helpful and proactive to reassign. They followed up and were thorough to ensure it was properly addressed.
Thank you for sharing your positive experience, Windell! We look forward to continue providing the thorough service you deserve! Ensuring our customers' concerns are properly addressed is our top priority, and it's wonderful that you experienced such dedication firsthand.
Reviewed April 29, 2025
Thanksgiving weekend, we had both heating units stop working. I called LHG and paid the $250 for them my 2 claims. On January 1, I received an email stating they would only give me a discount for me to fully replace both units. The repair company came out 2 weeks after me filing my claims with LHG and said the fix was easy. The cost would be about $200/ea for LHG. I called LHG the next day concerning their solution of the problems vs the repair company solution. LHG wouldn't budge.
The other upcoming issue was it was also a holiday weekend and we were due for an arctic cold front to hit within a couple of days. The A/C company was not working during the weekend. I called the following Monday and the A/C company said there was no way to install new units before the Arctic cold front hit. This would mean NO heat! They could come and fix the problems for $400. It would work just fine. I spoke with LHG and they were not concerned about the Arctic cold front and us having no heat. I wrote to them on several occasions asking for a refund or them paying the $400. They NEVER returned my calls, emails or letters.
Hello Cathy! We regret that your experience did not meet your expectations, and we apologize for any inconvenience you encountered. Your feedback is important to us, and we assure you that our customer success team will contact you soon to address and resolve your concerns. Thank you for taking the time to share your experience.
Reviewed April 23, 2025
It took Liberty Home Guard four days to get an AC technician to even come look at my broken air conditioner. Two weeks later, and they still have not authorized the repair. So I called them again and they tell me that they are only willing to pay about $400 of a repair. The cost a total of $1600. So they wanted me to pay them $1200 for the repair. Of course, this is after I’ve already paid $600 for the annual subscription of their warranty plus the $125 they charge just to file a claim.
If I had just used my own money to pay for this repair instead of filing a warranty claim with liberty, I could’ve had my air conditioner repaired the day after it broke and could have had it repaired for much cheaper. I told liberty to just cancel the claim. I then called a different technician who came out the next day and repaired it for only $800. Liberty home guard… In fact, all home warranties… Are a waste of both time and money. Don’t buy them. You’re just inconveniencing yourself and asking to be charged fees for them to do nothing for you.
Hello Jason! We are very sorry to learn about the difficulties you faced. Please accept our sincere apologies. Our customer success team will reach out to you soon to address your concerns and ensure that your issue is resolved. Thank you for your feedback.
Reviewed April 22, 2025
Derek ** Was very professional and helpful. He helped me through my claim. Everything went smoothly, can’t ask more from Liberty Home Guard. Highly recommend. Give them a try. You won’t be disappointed. Thank you again.
Thank you for your uplifting review and high recommendation! It's wonderful to know your experience with Liberty Home Guard was smooth and satisfying. We truly appreciate your endorsement and look forward to continuing to serve you with excellence.
Reviewed April 21, 2025
We spent a month trying to get our garbage disposal repaired. They wouldn't honor our coverage and the fact we paid the $125 for service already and said we weren't covered. Also, wouldn't refund us for the fees.
Hello Al! We regret that your experience did not meet your expectations, and we apologize for any inconvenience you encountered. Your feedback is important to us, and we assure you that our customer success team will contact you soon to address and resolve your concerns. Thank you for taking the time to share your experience.
Reviewed April 19, 2025
I had an awful experience with Liberty Home Guard regarding a leaking water heater. From the beginning, their customer service was unhelpful and dismissive. Every time I called, I was either transferred to someone else or given a different set of instructions. It felt like they were purposely giving me the runaround just to avoid covering the repair.
Despite following all of their so-called “requirements” and spending hours trying to get a clear answer, they ultimately refused to pay for the damage. Their lack of communication and accountability was beyond frustrating. I ended up canceling my policy because they completely failed to deliver on what they promised. Save yourself the headache—this company is not worth it. They’ll gladly take your money but disappear when you need them most.
Hello Igor! We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success is already working with your concerns and they will ensure that your issue is resolved. Thank you for bringing this to our attention
Reviewed April 18, 2025
I had the pleasure of speaking with Derek ** on a claim. As a Liberty representative, his knowledge well exceeded home warranty procedures. From my mindset, this shows an extra layer of care for not only himself but everyone he communicates with.
Thank you for sharing your experience with us, Desmond! It's wonderful to know that Derek's dedication and care made such a positive impact. Your feedback truly inspires our commitment to exemplary service for all our customers.
Reviewed April 17, 2025
This company seems like a scam. They will not repair any appliance over 12 years old and instead will try to give a very small credit to sell you an appliance from their stock. This company sold me a policy for my home that is nearly 50 years old knowing full well they do not cover appliances over than 12 years to be repaired. Their customer service is a joke and will not help with anything. They refuse to repair anything and charge you out of pocket for repairs plus the service fee making the warranty useless. Do not use this company.
Reviewed April 16, 2025
Excellent Customer Service Experience! I recently had the pleasure of working with Ambar **, and I must say, the customer service was exceptional! Ambar was prompt, professional, and went above and beyond to ensure my needs were met.
Thank you for your positive feedback, Jahan! We're so happy to hear that Ambar exceeded your expectations with prompt and professional service. We look forward to continuing our commitment to exemplary customer service.
Reviewed April 15, 2025
LHG is horrendous. I've had a hot water heater issue for over two months. Going back and forth with them and they try to find any excuse to not cover anything. In the end, they want me to pay the technician to repair air on my end- It would've saved me hundreds of dollars to not even call them and have the service done myself. Don't even bother with them, they are definitely a scam. Save your money.
Reviewed April 9, 2025
Horrible company. Not BBB accredited and SECTION H1P of their agreement states that the agreement does NOT cover the installation of parts when an appliance breaks down. That should be all you need to know. Also, unless you have service records for your appliance or a/c unit dating back to the original purchase then they will deny your claim.
Updated review: May 13, 2025
Update. My agreement with Liberty Home Guard has been resolved. While the warranty offered did not meet my needs, mainly because coverage for high-end items would have required additional warranty time, I appreciate that Alex from customer service assisted me with the cancellation process.
Original Review: April 3, 2025
I am a new customer. I paid for a three-year plan for two homes about two months ago. There were several sites that got them raving reviews. However, I have a high end fan I filed a claim for March 20. The claim representative asked me for the name and model number of the ceiling fan installed on a 12 ft ceiling. Also need a picture of the fan. In addition, I already paid the service fee no technician has reached out to me. I am canceling this contract. I'm glad I found out sooner than later.
Updated review: April 21, 2025
The only thing that improved is that I have the right unit in the house now and it is cooling as it should. Luz called and tried to mitigate the claim and it took several weeks to come to a resolve that should have been handled right away. At the end of the day, we found out several things that were amiss. I called out one of their contractors that took an initial look at the system and found it low on freon. He wanted to do a leak check. It took LHG 5 days to respond.
In the meantime 100+ degrees outside, I called the installer who came out free of charge and determined that the evaporator module that LHG specified for the house was the wrong one. It was a 4 ton instead of a 5 ton evaporator and could not handle the charge from the 5 ton condenser so it purged the freon out. LHG would not take the installer's word for it and still wanted to charge me $600 for a leak check. Finally they agreed to have their 2nd AC contractor choice could come out at their expense to find the leak. Again, nonexistent, wrong evaporator installed.
Original Review: April 2, 2025
Would have given this company a 0 if I could have. I have had several interactions with this company over the 2 years that i have had the home warranty. The last one is the worst interaction. In October of 2024 I had two AC unit failures (separate units) the first one was not covered due to a short to ground on the compressor. Agreed to have it replaced and it was done at mostly my cost. I could accept that. The second unit went out shortly after the first. 5 ton ac unit. The handler failed but the previous owner replaced the condensing unit but not the handler. They said a mis-matched unit was not a covered item. Fast forward to a week ago. Ac is blowing hot. Called them out, should be covered. Workmanship is 60 days according to them, they have to check for leaks in the system. That is not covered. called out the original installer since it took 5 days for them to reach back out to me to tell me this news.
Mind you in AZ the law reads that you need to respond in 24 hours with an AC complaint. The original installer came out and after some inspection they found out that the unit that LHG ordered for me and had installed was incorrect and was purging the Freon out due to a 4 ton handler on a 5 ton system. The TXV was purging it out. LHG says it is under the manufacturers warranty and they will not make it right. Looks like my high dollar install will now cost me more since they do not stand behind what they install and what they charge you for the install that they buy direct from the manufacturer. It is a scam and I don't see why they are winning awards for best customer service.
Oh, by the way you cannot speak to a manager when they call you. They will call back in 1-2 business days. No direct phone #'s and no direct e-mail addresses. Keep in mind they tell you that they are available 24 hrs a day, 7 days a week, 365 days a year. But... If you call on the weekend they have no one to follow up on claim approval. They do not require that their technician they send out has to report within 24 hours. There is no direct line for the installer to get approvals.
Reviewed March 31, 2025
US News and World Report findings for home warranty companies put LHG near the top of the ratings and this is why I bought this particular home warranty, In fact, I bought several years in order to get the per year cost down. This is what happened to me with a person of strong accent and hard to understand over the phone.
LHG sent their chosen HVAC tech to review our claim of no heat. This person is a professional and just in claiming the furnace was DOA. Next, LHG stated it will take up to 10 days to review, research to get back with offers. Normally it doesn’t take but 30 minutes to do this for a professional. But it took them 10 days to make their offer. The offer was a fair offer but why drag it out 10 days? I know why, in my opinion, it was strategy in hopes I would remove my claim. Since we were cold that’s exactly what I did. I went with a local company for a little more than their offer. I’m not sorry, for jumping ship. Within two days it was installed and producing heat. The overall feeling of attitude and lack of caring on their part made decline this offer.
Liberty Home Guard Company Information
- Company Name:
- Liberty Home Guard
- Company Type:
- Private
- Address:
- 4101 Avenue U
- City:
- Brooklyn
- State/Province:
- NY
- Postal Code:
- 11234
- Website:
- www.libertyhomeguard.com
