Liberty Home Guard Reviews

The application process was very simple and easy. I filled out a few questions and they called me. The rep was very friendly and knowledgeable. Also, they've called several times to check on my satisfaction, which is impressive.

Do not even bother with this company, they are useless. I won't go into the long sordid details of my experience, but the technicians they retain to do the work are unreliable and don't show up for appointments. I ended up just paying for it myself just so I could have hot water again. Save yourself the money because you'll likely have to pay for it anyway.

I called Liberty Home Guard and they sent someone out and the problem I had was fixed. The only thing is they had a wrong address for me. So, they sent someone in that neighborhood. When I updated my address, they sent somebody else. The first guy kept calling, trying to come out, and I kept trying to tell them, "No, we sent somebody else." They only mixed up for that, but that was not anything that anybody could have helped.

I had a discussion with Liberty Home Guard for a payment that I paid in December to get my coverage started. They took another amount in January so there was this confusion between me and them, but they're working on it to get it straightened out.

I bought a home in December 2020. the home was 50 years old and had an aging HVAC system. I bought a home "Warranty" from Liberty. About 5 months into our contract our HVAC system quit. We paid the deductible and went without heat or air for 2 weeks while they were deciding on whether to replace or repair the system. after the 2 weeks they said that they would sent parts (a little less than $200) and I could have them installed at my expense. I refused their offer and had a new system installed at an expense of approx $9000. I have tried to come to some sort of compromise, but my requests have not even been acknowledged. my experience with Liberty has been a nightmare and I recommend that anyone thinking of doing business with this company, just save your money or go elsewhere.

Liberty was not as pushy as others and they proposed good conditions. Also, the rep who helped me with signing up listened to me. I've submitted a claim and it was easy.

After NOT having to use the warranty I was forced into purchasing, I canceled my account, or so I thought. Each year Liberty has tried to collect on a cancelled policy. In 12/28/2020 they had to refund over $400 that they took from my account. They tried to do it again in 2021. They never sent verification that my account was canceled. When I received an email that they tried to collect this year, I called and waited on the phone until they sent me an email that the account is closed.

The rep I spoke with through the application process was great. Every time I call back, he was there and I could talk to him.

The rep who helped me with the application was very helpful. Also, we had an extra fridge that we wanted to be covered and they were able to do that.

Liberty has a better track record customer service-wise and has more positive reviews. Almost all the other services have a C at best in the Better Business Bureau. I was happy I signed up for it because I was happy with the plan. The parameters, the deductible, and the yearly price were good. They offered me a good price and didn't mess around.

The reps were very professional and polite. The tech was great. So far, my experience with Liberty has been satisfactory.

I liked the person I spoke to and he gave me all the information. The purchase process was pretty smooth. Everything was good.

The experience I’ve had with LHG has been consistently good, over at least 10 claims. My husband travels quite often, and I am comforted that I don’t need him to be at home when a repairman is here to check their work. If something stops working, I can call LHG and get a service technician to the house to fix the problem within a day or so.

My one piece of critical feedback was that one customer service agent I spoke with at Liberty seemed to be a bit green when it came to the claims process. Every sentence started with “I have to check that”, but finally, when I asked her if there was a supervisor around, she was able to get me on with someone who was very knowledgeable and answered all my questions on the spot. One the service side, where it really counts, the electrician was a nice guy and was very knowledgeable. He was prompt at making my outlets work again. I even had him come back to install an additional outlet outside.

The staff seems very knowledgeable and caring. I have on occasion called them while I was very frustrated, because when things that I need break it does stress me. Even when I’ve been in a bad mood and called in, they’ve always remained calm and cordial with me, which shows me they are empathetic to their customers. In my opinion that is what is most important.

Daniel, my salesperson, was very patient with me and answered all my questions. The other companies I just felt were a bit more pushy. After I did my research going with Liberty was a no brainer. If, after I submit my first claim it does not go well, I will update this review.

The service is very nice. We only had somebody come out once with my dryer and it was very embarrassing. When I went to start my dryer in the morning, it wouldn't start. So we had to call the contractor to come out. But I just didn't close my door all the way. Once the tech closed the door and pushed the button, it started working. But the guy was very nice. He called during the day and asked if I wanted him to come out toward the end of the day. I told him yeas and he did.

We purchased a home warranty from Liberty Home Guard. Joshua ** answered all of my questions and has been great to deal with! I read the reviews from various companies and Liberty offered the coverage I was looking for. Satisfied customer.

We enrolled with LHG approximately 2 years ago. Their support has been a great help. Before I had to search and search for maintenance and repair people and never felt as though I was getting a fair price on work being done. And I see it. With Liberty I’m spending maybe 20% what I used to on fixes around the home (AC breaking, Refrigerator not working, etc.) The savings and the convenience are just a huge help to me and my family.

I got home from grocery shopping and noticed that there was a flood under the kitchen sink. I immediately called Liberty Home Guard. First, there was no hold time. They asked me a few questions, and I’m happy they had because they discerned that it was my garbage disposal and not my sink pipes that were leaking. They walked me through removing the garbage disposal and also processed an order for a replacement one on the spot. The unit was at my home the very next day and shortly thereafter a repairman came to install it. The whole experience was so well synchronized and coordinated.

The service I received from Liberty Home Guard was phenomenal. It was super easy to set up my claim through the online portal and to then communicate with the technician regarding when was best for him to come out to my house. Easy to schedule an appointment, the customer service was flexible. The repairman when he arrived was very nice and communicative - explained everything, fixed the leak (had to get some spares, which was super-quick), and cleaned the area.

I called my claim in and American Home Shield got me somebody to get the issue fixed. I had my machine fixed, but it wasn't fixed right. The contractor had to come out here another 10 days later and do something else. The rep was professional. He was understanding too about the issue, and he apologized for it. But there was nothing they could do about that. So, the service I've dealt with is all right so far. If he didn't come out here the third time, I would have ate him and AHS up.

I just got the Liberty warranty the first of the month and I gotta wait until the first of next month before I can do anything. But it seems to be an outstanding program. I like it and the benefits, and I’m looking forward to a happy union.

The first claim we submitted actually took a bit longer than expected (over ten days to replace a ceiling fan, so I was a bit nervous). But then our water heater went out and they were actually able to get me a replacement 3 days later. They also made sure that the technician was at my home the same day the unit arrived to facilitate installation. I’m definitely happy they got it right and handled it quickly when my water heater went out, which is why, even though my first claim was not great I’m giving them 5 stars.

I’ve been impressed by their service from the day I submitted my first claim. I submitted it through the portal and not even five minutes later, a rep from LHG called me to ask me a bunch of follow up questions about the claim. During that claim, they actually helped me self-fix my dishwasher and avoid the deductible fee. Then a few months later, I had a more complex Air Conditioning issue which ended up needing to get replaced. It took 3.5 weeks to get the thing replaced (which sucked) but they did save me over $2,000, which is why I’m giving them five stars. My hope is that after the pandemic is well behind us, their speed will get better, and they did a good job on my first claim also. Everyone was friendly and eager to help on both claims, even when I was calling to express frustrations with delays in the AC.

Our water heater stopped working. We submitted the claim through the portal and I got a call 30 minutes after. The repairman was over at our house the next afternoon. Unfortunately it had to be replaced, and Liberty did inform me there was a backlog in the water heater supply chain, so it may take weeks. A week later, they called and said they had a recent order for a compatible unit that was cancelled by another customer and asked if I wanted it, which of course I said yes to! I was happy they were able to get it done much quicker than the initial multiple week timeframe they stated.

I had 2-10 and I was not happy with them because I called for service and they told me it wasn't in my contract. Liberty had what I needed so I switched to them. The Liberty rep was very patient working with my work schedule. We would attempt to go over some things and I had to get off the phone. He didn't give up, he would shoot an email or send me a text and say, "Anytime that you're available, just give me a call and we can finish the process." He also sent me out what would be covered so that I could compare, which I did. It was very nice versus going into it blind.

I had a claim on my electric stove, and since it was my 1st claim, I had concerns the process would be long and a headache. I’m happy to report that I was wrong. They had an organized process from beginning to end. The tech showed up the next day and was able to repair our stove during that visit. He was professional, friendly and knew exactly what he needed to do, and had all the necessary parts already on his truck.

I’ve had problems with Liberty Home Guard since the day I started with them. They lie about everything. I called them a year ago about my kitchen lights that weren't working. I had a lot of trouble with them and the company that they chose also had a lot of problems with them. They couldn't get on the same page. It ended up that Liberty Home Guard did not go with the company and chose another company who would do it cheaper. So, I went through a week of nonsense with them. We finally got it straightened out and the people came. Apparently, they fixed the light but a few months later, it went out again. I didn't have time to call Liberty back immediately so I called them a couple of weeks ago.

We've only had Liberty Home Guard in place for a couple of weeks and haven't had a need to use it. But so far, the interactions with Liberty have been helpful and great. I’ve had no problems at all. Working with the customer service agents and the salespeople over the phone went well and everything's fine.

Overall, even though there were some hiccups during the buying process, my experience with Liberty Home Guard has been quite positive. I’ve had two separate technicians reschedule twice on one claim, which was very frustrating. That said, my other three claims were handled very quickly and Liberty Home Guard paid for the fixes in full. Also, the team at Liberty always communicates with me whether it’s good news (paying for the claim in full) or bad (technicians need to reschedule).

The coverage at the beginning wasn't exactly what I was promised. But then Liberty Home Guard got that fixed. I filed a claim for the dryer online and the guy came and fixed it. It just took a little longer to get the part in. But with the pandemic and with the shortages, I understand it. It's not a huge deal. Hopefully, all of that gets done better. I wish that Liberty won't be too pushy and call a million times just to get somebody signed up. That is one thing that I almost didn't go with them. I told them I was gonna sign up with them. It's just that I need a lot of time, where I couldn't do it at that point because I was under contract with the previous company.

Signing up is easy. Getting the work done is the problem. Liberty couldn't find anybody to come out. I had to find my own guy. I waited four days and I have a refrigerator that doesn't work and all my food is thrown in the garbage. The guy I called said that he works for them, but they never called him. The other guy that I called that used to come said he wouldn't come anymore because Liberty doesn't pay him. If Liberty doesn't fix this refrigerator, I'm about to cancel.

Their sign-up process was easy and quick. We did it by phone and everything was great. Recently, we had a big old leak under the kitchen sink. They were very quick in getting the tech out. The tech was great. After he left, he came back just to make sure he tightened something up he couldn't remember. Everything was wonderful. We were very pleased with Liberty.

I've been a Liberty Home Guard customer for a few years now and I’ve never once been denied coverage. I do get the sense that they are growing really fast and struggle a bit there, because I rarely have spoken with the same agent twice, but I also got the sense that they genuinely want to make their customers as happy as they can. They do a pretty good job of executing on that sentiment as well. Definitely will be renewing my plan.

I thought my plumbing was covered. When they went out, they said, "Only up to $250." I checked with other home warranty companies, they don't have such a limit. So, I canceled my policy with Liberty. But they were responsive. The vendor they sent out was okay and quick, too. The warranty just didn't pay what I thought it would.

My garage door got stuck and would not budge. I had an important appointment I needed to drive to the next day. I got on with Liberty (and if I’m being honest, may have been a bit frantic), and they said they would make every effort to expedite dispatching a repairman. An hour later, I got a call that one of their repairmen will come after he finishes for the day. That evening, the repairman was at my house at 8pm and worked until 11pm to fix the issue. I was so grateful to him and Liberty that I felt obligated to share this experience. Thank you, for being so understanding and responsive!

We needed a home warranty and we found the price of Liberty really good. I talked to a representative and it was good.

An agent from Liberty helped me during the signup process and it was good altogether.

In the past 3 years, we’ve submitted about 6 claims with Liberty so far through their warranty program. They never have long hold times when we call and their customer service is always quick to address our issues. They just seem very proactive as well as flexible with us in finding the solution that leaves us the least inconvenienced. And the technicians who are assigned have done a good job in completing the necessary work. Literally every time. I keep recommending this warranty plan to all our friends. I also want to mention Lauren from Liberty Home Guard who was super helpful on our most recent claim.

The salesperson was a little pushy but it wasn't a big problem. Hopefully, Liberty will be fine.

Comprehensive coverage for a reasonable price. I got enrolled 7 months ago and used Liberty’s service twice. The plumbing issue was taken care of perfectly well, and the replacement of the oven, next time, was arranged in no time with a reasonable co-payment. Can recommend.

Liberty Home Guard has been my choice for the past year, and I can’t say more great things! Impressive provider! They are always quick to handle my requests and never charge me any more than my deductible. Grade A company! Highly recommended, and will keep enrolling with them.

The technician called promptly after submitting a request to arrange an appointment. He arrived on time (the next afternoon, btw!), quickly diagnosed and explained the issue with the washing machine, and completed the repair in a timely fashion. Very satisfied with bit Liberty, and tech.

The process with Liberty was a little fast but for the most part, it was easy. The questions I had, the rep was able to answer.

After eight months with Liberty, I couldn’t be happier that I switched from my previous company. I have several properties to manage and as a result, have had ample opportunity to experience their stellar customer care from initiating service requests to having the issues resolved. Their techs are top quality.

The previous homeowner transferred the contract to me and it was a pretty easy process. He sent Liberty an email, and then he sent them my info, and then they contacted me. I called in briefly to facilitate the transfer process and then I asked for a card to keep on file.

I talked with the initial salesman of Liberty and the experience was very positive.

Liberty Home Guard’s repairman was able to fix my dishwasher in three days. It did take him two trips because he needed to get the right part, but otherwise I’m happy with Liberty Home Guard’s service and platform. They also had a specialist follow up after the claim who explained to me how I could avoid this breakdown from happening again.

I was looking for more coverage for my electronics, my roof, and more things around the house. I was told that Liberty offered that. However, it has not been good with them. I don't even bother to call them. I'm just waiting for my contract to end so I can switch. When I filed a claim for my exhaust fan, I had to end up paying half of the installation and that took months to get somebody out there. When Liberty scheduled, the first two technicians were no call, no show. Then I was told by Liberty that I had to use that same technician. If not, I will be charged again. I was pissed about that and that was the last straw for me.

I used Liberty a couple of times and both times, I've been happy with them. I had some problems with my air conditioner and they sent somebody out. They repaired it and I paid the $75. The other one was a leaky faucet and they took care of that. But Liberty seems to take a little longer to get people here. When we called for air conditioning, it took them three days to get somebody here.

We had a leak in our master bathroom, and all was handled timely and efficiently by Liberty and their plumber. We are very satisfied with the service we were provided. The plumber that came to service the issue had nothing but glaring things to say about them.

We had our refrigerator and our stove go out at the same time. The freezer had built up frost inside. I never had a frostless one before, so I didn't realize that I needed to get rid of that, but we did. And that took care of that. The stove needed a new igniter. It took a long time to get the part. But that wasn't Liberty's fault. It’s just Samsung parts are hard to get right now. Other than that, everything went fine. They’ve sent out the repair people and the repair people did their job. Everything works now. Liberty Home Guard is good. They did what they said they were gonna do. Worth the money.

We used to have American Home Shield and that company seemed to get people out a little quicker. But the couple of claims we've done have worked out pretty well. The first was for a garbage disposal and we got that worked out. The second involved some toilets and we're still trying to get that worked out. We're waiting to hear from them what kind of coverage amounts.

Liberty has been great. The enrolment process was smooth. The techs have been helpful and really informative. The most recent claim I filed was for my refrigerator that was leaking water. They called a company to replace a fan. The only thing was I had to pay half. They only cover a portion. So that claim was kind of weird. The other two claims I had, they covered everything. I paid the service call fee, and then they did the rest.

The lady on the phone was very nice. But they told me I had a $75 co-pay. Then, it became $150. The first time I had to use Liberty, it was on a weekend and my entire sewage system was completely backed up into my house. Everything was a nightmare. They wouldn't get a hold of me and they wouldn't help me. I had to wait the whole weekend. So, we had to leave. Also, I had an appointment for somebody to come for my plumbing and then I cancelled it. But they sent the tech out anyway so I'm sure I got billed for that. I just haven't had time to look ‘cause I travel. I never had these problems with the other warranty company.

Liberty is much better and less expensive than my previous service. I've also had better communication. Some of the people from the previous warranty were a little shady. They came in vehicles that weren't marked. At one point, they borrowed our tools. So, so far, I'm very pleased with Liberty. Look into this company. I've used them twice and I'm fine with the service.

The person that sold me the policy totally mislead me when I asked specifically about southwest tile roof leaks being covered. He stated that minor leaks were covered. I had 2 minor leaks and they were denied because the rep stated that 2 of the tiles had to be replaced. NOWHERE in the roofing company report did it state that ANY tiles needed to be replaced, simply that they would be set aside and re-used after the repair was done. Also, they charged me the usual fee when it was I who had to find a roofing company as they were unable to locate one for my home in the Phoenix metropolitan area.

Have called Liberty for issues with the HVAC and electrical. The tech was at my place the very next morning. Professional, friendly, wore a mask and was respectful. Happy with the service and coverage. Thanks, guys.

Liberty Home Guard refused repair my AC compressor, which is covered by my policy, by claiming that it is a valve that caused the issue. However, the company who did the evaluation did not say a valve caused the issue. They wrote the following to Liberty Home Guard: "Customer informed me garage unit was not cooling properly. Inspected unit and noticed compressor was not functioning properly which indicates compressor is bad. Informed customer and home warranty of issue and recommended home warranty replace system due to its age and cost to replace compressor. Home warranty wanted a price for system replacement. Will return once home warranty has approved us for system replacement."

Caring and professional customer service. No stress, no fuss. The technician was here the next day, and my garbage disposal works like new. No leak, no smell. Thank you, Liberty! We will definitely renew our coverage!

I wanted and should have posted this review earlier. I am a hands-off landlord who lives in a different state with a 5-property umbrella policy, which I transferred over from Choice Home Warranty. Having had this policy for over a year I can give an honest review. I was going to write a review much earlier due to my negative experiences with their claims (13 total claims), but I was talked into not posting it by their senior management.

So grateful I made the decision to purchase Liberty’s warranty. It has already paid for itself and customer service is always reliable and friendly. Thanks for going that extra mile each time. Will purchase again.

Liberty Home Guard does not make it hard to submit a claim and see where the claim is in the process. They are the first home warranty company that I know of that is over-communicative. For example, last week the garage opener got stuck, and the customer service representative called me right after their system notified that a technician was assigned. That same representative, Jordan followed up after the repair to ensure that everything went smoothly. Thank you Jordan and thank you LHG!

Liberty Home Guard was less expensive than the one I have. I called up and talked to a representative who was very friendly and very encouraging and he gave me a great deal, so I accepted it.

I’ve just completed my 3rd renewal with Liberty Home Guard. Having been with them through the past years, I’ve seen them improve throughout. The one thing they’ve constantly had is they’ve always cared and made every effort to do the right thing for their customers. These values are what is important when placing your trust in a company.

Liberty’s warranty works just as the person I signed up with said it would. Unlike other salespeople, he did not promise me the world but did assure me the service would be reliable and save me money. We had a pool issue and the technicians who came were timely and had us back up and running that day, even though the pump had to be replaced. They also explained to me how to ensure that it doesn’t break again. Thank you, Liberty, for always being there for us.

I purchased Liberty Home Guard because its high ratings with the BBB. We have always had a home warranty but our company was no longer providing service in our area. We chose to insure the pool pump add. After 30 days with the company the board went all of a sudden. We placed the claim and at first they said it was not covered. We had to email them the part of our contract that said it was covered. They could not get anyone here to check it out so they told us to get our own, we did.

I bought a Liberty Home Guard warranty about 3 months ago. They were extremely rude to me, they also jacked my price up for service from $75 to $120 without telling me. My ac went out and I live on Arizona. Their people called me 3 days later after I made the claim. At that point I called my own people to come out and asked liberty for a cash out. They said, "Fine get it replaced and send us the invoice." Well they then turned around and said my replacement wasn't approved and left me with the bill. I then wanted to cancel my policy and they gave me a low ball offer of $200 when I have given them almost $600 for a full year 3 months ago. Then today a "senior director" called me today and said he give me a full refund if I took my reviews down. So they tried to hold me over a barrel with my own money. I told them no and I'm letting everyone know that they pay for reviews and are a complete scam!!

My faucet started leaking. I did not buy the faucet coverage but my account manager encouraged me to give Liberty a call even if I was not sure they could help. I’m happy I did because they were able to help, they had a plumber at my house two days later and were still able to save me 40% on the repair work.

I did a lot of research, both mainly customer reviews and a survey. There's not a single company out there which satisfies everybody, but Liberty Home Guard was the one which had, in general, very positive reviews. Reading reviews, which showed that mostly people are happy with Liberty, was the biggest reason why I decided to go with them. When I initially reached out, whoever was helping me was a little pushy for my liking. That person wanted me to make a decision right away and I said I couldn't because I needed to discuss it. I reached out again because I was impressed with the offering and the reviews that they overtook my other feelings about the first person.

I've turned in two claims since I've had Liberty Home Guard and they were both toilets. Recently, my toilet was leaking. With the first claim I filed, I called in on a Wednesday and it took a week for somebody to get out here because they said, "Well, we'll put it in, and then we don't do around the weekends." But the next time, it was really quick. Somebody was here like the next day.

Outstanding experience on every call for service. I reached out last week as my fridge was leaking, the repairman was at my place the next day. He took care of the problem in 40 minutes, cleaned the area, and profoundly explained what went wrong. I am loyal to Liberty and will keep renewing my warranty policy. Thank you.

When I spoke to the sales rep, they told me that there's a $70 deductible when somebody comes then whatever repair would be repaired. When my air conditioning unit was not working properly, I paid the $70 and they sent out somebody that was a novice. They didn't know what was going on or how to fix it. Liberty had to send out another person to check behind them to properly assess the problem then they called me back that evening.

I moved 2 weeks ago and the A/C has had issues since at least then. Luckily I had a Liberty Home Warranty with the home purchase. I called their claims department, and even though I could not tell them when the issue began, they began the process of finding me a technician right away. The workers were very professional and had my A/C fixed the next day. So far, I am very satisfied with the service.

The customer service team is very communicative and patient. If I don’t understand something they patiently explain it again to me and they even will put me on with their in-house specialists to help me troubleshoot and diagnose issues. I like to be hands on and am inquisitive, so I very much enjoy them allowing me to speak with their top in-house repair staff.

After my refrigerator iced over, I called Liberty Home Guard. A technician was at my home within 48 hours. He told me to unplug the unit and let it thaw and then to call him. I called him the next day and he was at my house fifteen minutes after I called. He checked out my refrigerator, cleaned out a few areas and now it works like new. Liberty Home Guard has held up their end of the bargain so far.

Update: We went ahead and bought a new dishwasher. About 10 days later, I received a call from Senior Director Aaron ** who could not stop apologizing for the unfortunate misunderstanding and immediately resolved the issue to my satisfaction offering an adequate amount of money towards our new dishwasher. Mr. ** was extremely professional, friendly, and absolutely understanding and supportive of my situation. In fact, he gave me his direct line and followed up with an email afterwards.

Delighted with the service! The technician was polite, professional, and neat! He fixed the problem with the pool pump quickly, tested it after the repair, and only after that left. I am pleased!! Thank you.

Liberty’s warranty plan is definitely worth paying for. We closed a deal for our new house 6 months ago and having Liberty’s plan made our lives much easier. We appreciate how responsive and quick the guys are, we have never had an issue with them. Rapid, responsible, and caring. Thank you, you are delivering outstanding service!

I have had 4 different claims with Liberty Home Guard, and they have been very responsive in getting someone out to fix all the problems we have had. I have had an excellent experience with LHG for all the time I have been using their services. So far amazing!

There was a leak and we made the claim to Liberty Home Guard. The plumber came in fairly quickly and was able to fix the issue. Reaching out to Liberty is a bit difficult. There's not always a person directly to reach. It's like almost a secondary process. Someone answers the phone if it's within the office hours. I tried to make the call on a Saturday and wasn't able to reach anybody. So, I left a voicemail. I couldn't get anybody to contact until it was Monday. It would have been much easier if someone could have just picked up the phone. The online claim process didn't work this time because there was some sort of pending status on my online portal, so I couldn't place a claim online. Overall, placing the claim wasn't the smoothest.

My ice dispenser stopped making ice. When I called in the very nice agent, Lauren I believe her name was, informed me that due to the heatwave, it may take longer than usual to get me a repairperson. She did say she would check to see if any appointments were recently cancelled and was actually able to get someone over to my house the next day. Thank you Liberty Home Guard and thank you Lauren!

I requested an appointment with the plumber because my faucet was leaking, and Liberty’s team scheduled this appointment the next day. I didn’t have to do anything, they took care of everything for me. Stress-free and top-notch professional service. Thank you, guys, I am happy with your warranty plan.

The repair person came with all the tools and did a great job anticipating what parts he’d need. I can only imagine that LHG informed him well before he came out to my home. Other home warranty companies I’ve worked with usually take at least two visits to make a fix (and usually a few weeks go by between the two visits.) Thank you so much Liberty Home Guard.

I had my first claim I had to put in with Liberty Home Guard last week. They had a technician in the area so he was able to come to my home 2 hours after I called. Luckily, he was able to fix the issue then and there.

I purchased Liberty Home Guard Because it was rated number one. The 1st time I have tried to use it is in the middle of summer in Arizona where it's a 120ﾟ. I put a claim in 3 days ago, just called to to see why I have not been called to schedule a repair. The guy was no help at all. Said I would have to call back tomorrow early. I explained to him that that will make it 4 days now in the middle of summer with no AC. He said there was nothing he could do.

I’ve submitted 6 claims in the last two years that I have been with Liberty Home Guard. While certainly not every claim went perfectly, nobody is perfect and overall they have done a superior job, especially when compared to the prior two home warranty policies that I’ve had. They also do make an effort to learn and to improve, as I‘ve seen from my past 6 claims, the more recent ones have been by far the best experiences of the bunch. So for that I give Liberty Home Guard high marks.

They literally pay for nothing. They have an excuse for everything they deny. I have had this warranty company for a few years. My AC went out and needs to be replaced. They also take their sweet time taking care of any claim. It has been almost 3 weeks and still my AC has not been replaced. They are still working on paperwork. They are not going pay to replace as they claim to do. Of the $4500 to replace they are only paying $400. Same with my water heater that went out. They literally pay nothing or very little. NOT WORTH IT!!! Their only goal is to get customers to sign up. They have no intention of paying for anything. They outsource their call center to another country and like all such call centers, they just read off a script and do nothing to help you!!! They come up with all kinds of random scam excuses as to why a said replacement or repair is not covered. DO NOT GET THIS HOME WARRANTY COMPANY!!!

We needed help with the HVAC unit which was making some trouble recently, and the tech serviceman whom Liberty has sent delivered! No more noise, no more trouble. Our total home plan was the right choice for us and we highly suggest you do the same. Slightly pricier than other companies, but well worth it.

We have been enrolled with them for 2 years already with the total home guard plan, and will definitely be renewing. They don’t intentionally make filing claims and getting in contact with their support team difficult, like other home warranty companies will do, in order to get out of service. Thank you for keeping your promises Liberty Home Guard!

Never buy Liberty Home Guard for your warranty. They play tricks on customer. Our AC unit is down recently and we file a claim but they decline to fix or replace cause the technician can't find the part. All they are offering is $250 asking us to deal by ourselves. What we are asking is to get the AC unit functioning especially now it's summer time. They ignore our request and we have made many phone calls to communicate but all what we get is they can't do anything to resolve but the $250 for a part not existing now even they know we can't do anything about the AC with the $250. We have been their customer for the 2nd year and this is how they treat their customer and have no capability to fix issue.

My claims experiences with Liberty Home Guard have so far all been positive. I purchased their systems protection plan a couple years ago and I have not had a single issue with any repairman they have sent for my claims. They have always arrived on time and fixed my issues during that first visit.

This company does not respond to the claims right away. After a couple of days they send someone who is not able to fix anything until they have the 'ok' from Liberty Home Guard. The repair may take from a week to even LHG declining coverage at all. BUT their contract states AC unit coverage -replacement 'IF' not fixable. However, they can decline coverage if one part is not in "their contract", EVEN WHEN THE PART IS NOT EVEN MENTIONED IN THEIR CONTRACT!! They refused to replace my non-fixable AC because the part that the tech reported as broken is "not in their contract" but it is NOT mentioned either!?!? This company is a fraud!

I have purchased Liberty Home Guard insurance for the 5 years. When sign the contract the sales individual told me everything is covered within the home. Then I claim first time for a faucet defect (leaking in the main shower), which Liberty Home Guard hold on for 4 days and with several phone call from my side they send an technician which just came take a look and gone, and liberty charged me $65 immediately. After another 2 days they declined the claim and ever disagree to return $65 what they charge. When I ask for cancellation of my policy and return the full money back as they have wasted my time and cheated me, now they are moving from call to call!!

My latest issue with my Air Conditioning was immediately escalated, which I appreciated. The customer service rep Jonathan, told me that prioritization of AC claims in the summer is by design in their system. He told me that the founders are former military and intentionally designed the system to intelligently triage claims, especially when volume picks up. And I have to say that Liberty Home Guard’s approach really does seem methodologically rigorous based on my experience. It’s understandable to wait a couple weeks for a new garbage disposal but doing without an AC in the heat is just untenable. Even though AC replacements seem to be much more complex than replacing something straightforward like a garbage disposal.

Their customer service reps really care. I was on the phone with Fernando for a long time to explain the issue and unique circumstances in my home. This happened on a Sunday afternoon, and on Monday morning their technician was at my place inspecting our AC system. He was actually able to fix the issue during that visit. I was actually so surprised he was able to do so, so quickly that I intentionally waited a few weeks before writing this review to see if the repair stuck and thankfully it has.

I signed up and paid in full, the first problem was the deductible fee was jacked from $60 to $125, it takes 5 calls to the company; the outcome was they refused to honor the $60 and lower it to $80. Second, I have an issue with the refrigerator, I filed a claim and paid $80, after 3 days I have to call them and ask for the claim to be assigned to a tech, they assign it a LAMARTIN Station, and said they will call in 24 hours for appointment. I called the tech. They took my name and said they will call back, they never call back. I called and ask customer service for help. They gave me a run around with three different representatives. Each one asked “What is your name. We will call you," and finally hanged up on me.

The service for fixing our oven was very good and I did not have to wait too long. The technician was very friendly and courteous.. He was knowledgeable and seemed really motivated to help us. He also had good things to say about Liberty Home which was encouraging. He did say they could do a better job at paying faster but then in the same breath also said that he could do a better job at sending them bills. Good experience from me. Thumbs up.

I switched to Liberty Home Guard from American Home Shield a little over a year ago, what a mistake, I never had an issue with American Home Shield, I was just trying to save money. In the past year I tried to use their service 2 times, at a rental we have covered by them we had a leaky valve in the shower we needed repaired, after sending a plumber they said that we only had the service for 6 months and they would only cover 20% of the cost so I paid to have it fixed.

Liberty Home Guard is the only home warranty company that operates truthfully and as advertised. They don’t just tell you that everything is covered, overpromising and under-delivering. If anything they do the opposite. On my first claim, the repairman was above expectations and knew what he was doing. Our dryer works like brand-new. Thank you Nathan who helped me out with my policy and set up.

I would give zero stars if I could. They are so shady. You can never cancel because they have a clause that any cancellations incur a $50 cancellation fee plus payback for any services provided. So if you have a plumber come out and it cost them $300 for the service If you cancel, it will cost you $350 if you cancel your policy with them. This is so shady. DO NOT TRUST THEM.

My claims experience - The technician diagnosed the problem, ordered the correct part, and installed it as soon as it came in which was around 5 days after he was by us. He was polite and very nice and so were the folks on the phone who scheduled him. Scheduling the appointment was fine, not much hassle. My fridge works now and that's all I care about.

Having switched from another operator, due to stupidity and always late techs. I was a bit skeptical to be honest, but these guys managed to deliver! It took me about 5 minutes to schedule the appointment online and the tech came out in 2 days, used to take 2 months with other companies I was with! All went super smooth and without any hassle. Super satisfied!

LHG took accountability with my claim. We could not repair my AC unit so they replaced it in full. I saved multiples of what I spent on my policy, and I am so happy I went with them. They were also able to facilitate the entire replacement within a week, which I was shocked about. With everything going on lately it seems like nothing happens on time and everything is delayed but Liberty Home Guard was able deliver when others can’t.

My experience of having our water heater repaired was great. I called to fill out a claim and the very next day a Liberty Home Guard contractor was already diagnosing the issue. The water heater needed to be replaced and Liberty Home Guard gave me no issue whatsoever and they just got it done. Very grateful to be with a company that does what they say they will.

Having a plan with LHG is convenient and saves me a ton of time. I don’t waste any time looking for and reading reviews for different contractors and Liberty Home Guard has saved me a ton of money through using them also. I know that when something breaks, all I need to do is call Liberty Home guard, and they will take care of the problem. They have not let me down once yet.

My aircon was working fine and then it just would not turn on all of a sudden. The rep who came to my place explained what went wrong, and how we should fix it. It took him a few hours on the same day (I was told later that Liberty Home Guard’s system had automatically notified him the details of the unit and breakdown so he had the parts on hand). I was just so impressed by that intelligent process from a home warranty company that it turned me into a customer for life. I have been with them for about 2 years now and undoubtedly will continue with them.

I can honestly and responsibly recommend LHG as a trustworthy company. Having had to file two claims, and both times the process has been organized properly - aimed at making me feel comfortable. I was skeptical, coming out of a bad relationship with another provider. These guys are a cut above and I am happy I made the decision to join them.

I have been with Liberty Home Guard for many years and they have addressed every issue with promptness and professionalism. They have always done what I wanted and they go the extra mile. As a result, I have referred all my family and friends. Without doubts, I would rate them the best by far.

Both technicians for the garage door opener and ceiling fan were professional and pleasant. LHG’s customer service did their best to schedule an appointment the very next day for us both times, and I absolutely appreciate such an approach.

Liberty Home Guard delivers the service they promise: quickly, professionally, and friendly. My kitchen sink was clogged, and the plumber came out the same day and thoroughly cleaned out the drain and got my sink working again. He also cleaned the area when he was done. Thank you LHG!!!

Deny deny deny! That is what LHG does with any major claim, no matter how valid. My experience with them has been that if they cannot profit off your claim, they will deny it. And that is what you get IF they bother to get back to you (I am still waiting over 8 months on some claims), they will fabricate excuses to avoid coverage. I had two houses covered, and in both houses after the people who came out could not repair the AC units, they refused to cover their replacement. When the pool pump went out, they refused to cover a new pump. Stay away, in my humble opinion.

Very pleased with the service. The staff did a great job of getting the appointment scheduled within a couple of hours. The young man did a great job at fixing the problem with the laundry machines. Highly recommend Liberty’s service.

Liberty Home Guard’s team definitely stands behind their service. The parts for my oven were no longer available and Liberty Home Guard instead replaced the entire oven! Very impressed with their level of service.

I was totally pleased with the work Liberty’s technician performed. He told me right away what the problem was, was very professional and efficient. The repair took less than an hour, and now the lights work great again.

The technician LHG has sent was outstanding. He was here on time and was very knowledgeable of what needs to be done. He fixed the problem with the oven and I am very pleased to have our kitchen in working order.

We’ve used Liberty’s service once so far, and that was to have the door locks rekeyed upon purchase of our new home. The process was very easy and the tech who came out was very prompt in responding and very courteous and professional.

I had a gas leak from my oven range. I contacted Liberty, and they immediately sent the experienced technicians to fix my range in a short period of time. I really appreciate the care and attention. I’d also like to mention that Elizabeth was super nice and patient with me when I called to get an update on my claim.

I reached out for a service tech, and the appointment was scheduled promptly. The technician came to check my water heater the next day. We decided to upgrade to a tankless water heater and LHG worked with us to our satisfaction. Thank you.

I would highly recommend Liberty Home Guard for their home warranty. They usually set up an appointment to take care of my problem within 24 hours and make every effort to resolve my issue as timely as they can. Replaced my built-in microwave after determining that the part was significantly back-ordered. Thank you, for the past 6 years of service.

I truly enjoy being a member with Liberty. Any time we need a repair, I simply make a request by calling their customer service line, and the rest is taken care of. Stress-free process, friendly reps, and quick service. High marks for these guys.

This is money well-spent, especially if you are in a newly purchased home, and really can't know what might break down, even if it looks brand spanking new. Liberty has saved me costs already, as I have claimed their service twice. Absolutely delighted.

I went with Liberty because they promised customer service, ease of contact and quick resolutions. I now have my 1st claim, which has been under review for 2 weeks for a new water heater. Liberty claims that they can't reach the tech which is completely untrue. The tech has actually reached out to them several times on my behalf to try and resolve. He is being told by Liberty that the holdup is me. Every time I call I get pushed to a different department with a promise of a call back, which never happens. I have been told there are no supervisors that can be contacted or spoken to. I am basically, hostage to their lack of response and now 2 weeks without hot water in my house is beyond frustrating. At this point, I regret choosing Liberty as my home warranty company. Additionally, the sales person who promised to be my personal agent does nothing but quickly forward me to another department that is a long hold going nowhere.

After my last review I finally received a callback, so I retract my last rating from a 1 to a 4, I thank you for reaching out to me in a timely manner and getting in contact with the Tech. I finally got a hold of him as well.

No urgency to resolve a claim. Our AC went out, we made claim on 03.25.2021, the tech came out two days later & informed us our compressor needs to be replaced. The tech never submitted the diagnostic to Claims Department until 03.29, after I reminded him several times to please do so. Now Liberty does not know if they will cover the compressor because they don’t know the past maintenance (we purchased 6 months ago and there was no reports of any issues with HVAC at the time).

They are fast and efficient in processing claims! I have been a customer of Liberty Home Guard for many years and they have never disappointed me when I filed a claim or needed their assistance. Totally delighted with the customer service and technicians they send to see me.

I received a one-year home warranty as part of the contract with my house purchase 3 years ago. I decided to continue it and am so glad that I did! I’ve had to use Liberty’s service twice and both times were great experiences. Timely, knowledgeable, and very efficient, both technicians and customer service!

NO STARS FOR THIS COMPANY!!! I purchased a policy from Liberty Home Guard for dates 11/16/19 to 1/15/21. I did not use them at all during this period. Around September of 2020 I started getting daily emails and texts about renewing. I called to discuss and I am not kidding when I say they were rude and very pushy. I caught one guy in a lie as he told me this rate would not be honored once I hung up the phone, then I called the guy I used before and it was him!!!! He acted like a different person. Very shady dealings and extreme hard selling, it does not bother me, but I feel so sorry for the vulnerable and elderly that have no idea.

We have had several different issues with plumbing and HVAC in our house. So far we have experienced quick responses, competent and friendly service from customer service reps and technicians. Each of them wore masks and kept the safety covid protocols. We will definitely be renewing our plan.

My house had a pipe leak about three months ago in our upstairs bathroom and created ceiling, wall and floor damage. I filled the claim as soon as I noticed it, and within a week, my problem was taken care of. The plumber who came, was friendly and polite; he was wearing a mask and gloves, which was great! Thank you, guys!

We had a pipe leak in the house but didn't know where it was coming from. The same day Liberty sent us the plumber. He identified the source within the hour and fixed it within the same day. Moreover, he made sure to thoroughly clean the area after completing his work, which we were really happy about. Exceptional service!

I have had the plumber come out recently to unclog a sink drain and fix dripping pipes behind the washer. Liberty's rep responded within minutes of my claim submission and was extremely attentive and caring. They did their best to send me the technician asap, and my problem was solved smoothly. Thank you for your Liberty Home Guard team!

I paid all my monthly premiums on time, All was fine till my fan in my Refrigerator went out so I filled a claims that when this company showed their true colors. They told I had to give them $75 for deductible. Ok so I paid it and no one showed up so I wrote a Google review then I was told by management Sam ** if I removed the review they would waive the $75 fee and give me back my money. So I did.

Impressed by the quality of service and how knowledgeable technicians they send are, the transparency in pricing, which can be customized to meet specific needs, and most importantly, the professional staff who do their best to understand and meet your needs. Keep up!

My dishwasher broke and was actively leaking water. Turned out it was actually a pipe that was near the dishwasher. I was in a panic and called Liberty right away. The reps explained to me, step by step, how to stop the active leak and they also prioritized a plumber. They told me a plumber in their network was actually in the area wrapping up a job and that they would see if they could get him to stop by my house on the way. The plumber was at my house in 25 minutes and was actually able to fully fix the issue later that day. I could not be happier with their service.

Eric, the representative who signed us up was super knowledgeable. He knew their policy in and out and answered all our questions (and we had a ton). I knew we’d benefit from a provider that can assist us with everyday situations that arise when owning a home. Eric walked me through the various plans, and after hearing the options, it seemed like the right move to upgrade our plan. I know if something arises, I have the best team on my side. Thank you so much Eric for your patience and guidance.

After calling Liberty Home Guard, my claim for my garbage disposal was immediately assigned for a replacement. They decided to save me on the hassle of waiting for a technician, and they just shipped the replacement directly to us. The technician they found to install the new disposal did a great job! I definitely recommend LHG and their service!

Liberty Home is the worst. Absolutely the worst company I've ever dealt with in my life. I've been in customer service for forty years and have NEVER been treated this way. They have no integrity. They lie and put you off, never responding to your concerns. I call them regarding my range issue in September, they promised my 86 year old MOM that they would fix it before the holidays. After November I contacted them of which resulted in a lie, they got back to me in December indicating they could NOT find the part, therefore offering me 200. Dollars as my unit was too old. (10) years. I became so frustrated and was then offered a replacement for about 1400.00 dollars. I became so angry ???? I simply asked for the two hundred dollars they then wanted a receipt, my blood pressure exploded. Only after threatening to go live on a review did they back off.

Tito's Appliance Westchester LLC recommends any home owner to get Home Insurance with Liberty Home Guards. It is the best company in the Home Warrantee field. Their system is Technician/Customer friendly. Mr. Ryan ** from Customer Services is one of the best Agents is very helpful and friendly.

Liberty Home Guard really came through this time just like they have before. I've had to make several claims over the years, and they have consistently come through helping me out. Will use them for my next house purchase which is happening in 45 days or so.

I am so very pleased of how Jack helped me out in every which way. He went beyond what he had to do and showed me and let me know about everything so thank you very much Jack. Even though it took me a while to get back to him on my part he knew exactly who I was and everyone there that also answer the phone was very good also.

This was my first time using LHG, I put in the claim to fix my refrigerator, lost most of the food because the refrigerator is warm, and as of today (12 days later!) it has NOT been fixed. The service fee got charged right away but the job still not done. A refrigerator is not something that can wait weeks to be repaired, Totally unacceptable.

The technician Liberty Home Guard had sent, replaced my burned out filter pump, and they investigated why my spa was draining the way it was every night. It took the technician about an hour, and he was able to give me some recommendations to reduce my energy bill. Very strong service from the Liberty Home Guard team.

Our hot water tank went out, I turned off the water, and we had no water till the next day. The very next day, Liberty had sent a plumber, who knew what he was doing. Let us know that the whole thing had failed and we were in need of a replacement. The next week we had a new tank, and now the hot water is piping hot. Good service, Liberty!

I submitted a claim through the customer portal, and within 15 minutes someone from Liberty Home Guard called to tell me they had a technician en route to my home. I know they probably won’t be able to service me that quickly for every claim but I was super impressed with this one for sure. Thank you Liberty and shout out to Freddy for getting this done so quickly.

We have had a home warranty with Liberty Home Guard for a few years. They always are prompt and keep in communication with us. All my experiences thus far have been positive ones. I appreciate their consistency and care they have for their customers.

I submitted a claim on 8/07/20 for my LG freezer that would not reach proper temperature. It wasn't until 11/03/20 that a representative finally admitted they were not going to be able to complete the repair and I should just contact LG. However, the 5 year limited warranty on the Fridge expired during this battle with Liberty Home Guard (LHG)! I did contact a new technician with Texas AC & Heat, who came out the same week and repaired the freezer. It took LHG 90 days of stringing me along to admit they could not complete the repair. It took Texas AC & Heat 2 days to repair the fridge. The bill was $350 and the LG representative explained that if the limited warranty had not already expired, they would have refunded me any labor costs. In other words, I lost $350 plus the $260 I've paid LHG over 4 months because of LHG's incompetence and/or fraud.

I was very pleased with the services I received from Liberty Home Guard. Filing a claim was quick and easy and done online. Intuitive interface with tons of functionality to manage my account and homes. They have done a great job considering the circumstances.

Love that they are cheap, that they include already diagnosed issues and offered discounts for multiple years to include free roof repairs. They also offered free waived copays for initial visits when an issue arises. The salesman was nice and it was reassuring that there didn’t seem to be any hidden agenda with this company. It is what they say it is.