LGI Homes Reviews

Rachel, the rep, was very nice. I almost quit because she quit her job, but then I thought, “We have to continue.” The community is very lovely and right now, everything looks good with the home, except the paint. I'm not happy with it. With a slight flick of your finger, it just comes off and I don’t think it’s gonna be possible LGI can do something about it. There’s no way they can change the paint.

It seemed like there were some pretty consistent miscommunications with LGI. We understood that there would be pushbacks on our move-in date and our closing date. But we don't think we got the 100% truth on some of those pushbacks. Apparently there was some issue with the sewer from the beginning, but we were told it was because of lumber issues, not because they lost our contract with the sewer people. We talked to multiple people in the office, and our Realtor had to get involved for us to get the truth.

The process was very simple. My rep, Luis, answered any questions that I had, and I had many questions. I liked how knowledgeable and welcoming he was. He made this process easy. The home is nice and I really like it. I'm very satisfied and I have tried to recommend LGI to a friend.

Bought a home in The Augusta Woods development in Villa Rica, GA. I Brought the home and during the walk through I seen a hole in my basement, I ask the construction manager will the hole be sealed, he told me it was capped off and sealed. No it was not. Placed a service request to repair and seal with hydraulic cement. No one never showed up, now mold is growing in my basement and this was a home purchased with a Veteran Affairs loan. Builder has yet to repair. I guess I will have to get VA involved. Gave them almost a year. 12 Dec 2021 is when warranty runs out. No type of customer service whatsoever.

We didn't have credit history here in the US but LGI Homes gave us a chance. They run through our Canadian credit history with loanDepot. We're happy with the place. There are some things that need to be finished, but we’re all good. Quality-wise, it’s a great build. However, there were some changes or customizations that we wanted to do and it should have saved us more money but the builders didn't want to do it.

LGI had a better deal and I didn't have to make any renovations. Everything's perfect. We love it here.

The home was a good price. I wish LGI Homes leveled out the backyard a little better. I would have also liked it to have all the appliances included, like the washer and dryer. And if they could have had someone come in and do a cleaning after the tradesmen were done because we found a lot of leftover stuff in the shower. Other than that, it's great.

LGI was so easy and convenient. They were very welcoming and friendly. We bought the home in March and it just got done being built in October. So it was seven months but they kept me updated. The person who helped me in the beginning stuck out until the very end. It was very nice to have that one person throughout the whole process.

It took eight months from application to closing. Everything is fine right now.

I worked with a guy named Brandon. There were delays with everything as far as trying to build with COVID. But Brandon kept me informed throughout the whole process and that was really nice. Our original closing date was July 17 and I closed on October 15. I ran into some things in my home but it was normal in a new house. LGI was really on top of things when I call to have something fixed or when something’s going wrong.

The rep helped regarding things. The home buying process was smooth.

The purchase process went well. The build is of good quality.

Ryan homes was giving me a 1900 square foot house for 350 but LGI was giving 1800 square feet for 315. There was a $35,000 difference which was huge. I loved the home buying process. The loan officer was very friendly and they proactively work and make me provide whatever they need. He really helped me out and was always there whenever I needed. I comfortably worked with them. The process was very smooth.

I really like the open floor plan that LGI has for all the homes. The purchase process was good. Towards the end of the signing, there was a bit of miscommunication but everything ended well and I got the keys to my house. I was pretty satisfied with my home. LGI makes me feel like I"m coming home to them because they're providing me with my home. They don't make me feel like a customer. They make me feel like family or a friend and I really liked that about them.

LGI Homes was good to work with. If I had questions, they were always willing to answer or get the answer. The rep's personality was great and he kept me up to date on things. In regards to carpet in the living room though, I was gonna see if I could have hardwood like the rest of the kitchen and I’d pay a charge, but I was told that some things are standard and they couldn’t accommodate it.

The first time when I was at LGI Homes, a saleslady named Ashley toured me the houses. It was very good, and I understood every situation. The house model is moderate and that attracted me, so I made the decision. The purchase process was very easy and understandable, and it took seven months from the beginning to the end. I got the house in February and I’m very happy about what I have. I already sent a lot of people to LGI, all friends and family and whoever came to visit to my house, ‘cause they like it. Everybody was excited. It’s a new moderate house with open kitchens, nice ovens and a two-car garage. It’s very nice.

On paperwork, everything went well. The home is decent as well, but we didn’t like the paint inside. We had something stuck on the wall, wiped it, then saw through the Sheetrock already. The paint is really thin, so we’ll paint it over again. Also, LGI Homes only poured a little concrete for the patio in the back and left it like that. They don’t pour, usually, 12 feet x 12 feet, but they give you 18 x 18 inches, which is just enough for the city requirement. Other than that, everything looks all right and we liked how the layout is, the kitchens. They did a good job on it.

It was our first home purchase. We went through little stumbles and it wasn't the smoothest experience, but it wasn't horrible either. After waiting for the house for so long and being told one thing, some stuff I understand was out of control. But some stuff could have been communicated better. One of the problems that I had was getting someone to respond to me. I had to contact them to really talk to me. LGI was okay. It was their preferred lender that they went through. I would call and I would email but I would not get a response. I would have some questions. Then I was told, "This person's gonna take your case over." After she took it over, she was really good about always responding to me.

I'm not too impressed with the customer service of LGI. The whole experience needs to have more customer service. They're not bad before you’ve moved in, but once I've moved in and things need to be fixed and changed, I don't get much response. I'd get a response from Adam, the rep I worked with, but I haven't gotten solutions to a lot of my issues with the home.

LGI Homes was cheaper than other homebuilders and with them, I got a good lot. Plus, they did not ask me to pay upfront. So once my home is ready, I needed to pay the down payment one month before. I worked with Alexi and whenever I called him, he was soon to response. Whatever was my query, he was promptly willing to help me during office hours and off hours. As of now, I have some issues here and there. I've seen some nail marks in the windows and in the roof. The bathroom is not great and I‘ve seen some water marks here and there. But other than that, I got quiet neighbors so living is good.

I had a wonderful experience with LGI Homes. Everything fell into place beautifully. I was impressed with the rep's personality. He didn't lie to me. I felt very comfortable working with him. I like the house that we have. It's comfortable, quiet and nice. There were things that needed to be fixed and they fixed them right away.

Chris, our LGI Homes rep, was really good and on time. He answered all our questions and was really patient with us. He returned calls quickly and he knew what he was doing. But we were supposed to get the home a little earlier than the closing date that we had. It closed on September 15th but it was promised some time before that and they were giving reasons of the bricks not being there as the cause of the delay. Other than that, the quality of the house is not at the higher end but it's a reflection of the price we paid. But it's an investment home and all we want is somebody who can rent it. That area is going for a good rent and Dallas is booming up, so it's a good place to invest.

LGI was very shifty. I bought four homes and they told me that I had to go out of contract on one of them. Nothing was gonna change. But X number of months later, something changed and they ended up charging me $70,000 extra. LGI's work is also very poor. I'm an appraiser and I've done stuff for every builder out there. There's almost nobody who doesn't even put a doorbell in, let alone a 3x3 patio. I have one home that's over three months old and I still can't get people to come out and fix the repairs from the time the home was brand new. Customer service is really poor. All in all, LGI has very nice people at the front. The person I worked with was such. But LGI ripped me off and it cost me almost $300,000 between my four homes. They messed badly.

We chose LGI because we couldn't buy a non-new construction home. We liked working with our rep, Kevin. Everything was good and the process took seven months-ish. The quality of our home seems good so far and we like our community. There are also quick turnaround times on the tickets that we put in with the rep Rob. He's on top of the tickets.

The home that I wanted was 1,500 square feet. Then LGI Homes gave me the 1,300. When I realized it wasn't the square footage, it was a little too late. LGI was great. I just wish I would have had the one that I wanted. As far as the build, the walls are really cheap. I'm trying to put a curtain on it and the nails will keep going right through. Everything else is fine. I don't really care for the yard because they didn't smooth it out. It's on a hill. So, I'm losing 20 feet of property on fencing in. They should have told us that before we bought the house.

One of my friend-neighbors told me that in Austin, the only possibility of investors’ availability is through LGI. We contacted them and one of our known Realtors went there, and we made a deposit. LGI was supposed to deliver on September 10th but they moved the delivery three times. Finally, they closed it on September 24th. At the beginning, the rep gave me one lot but after 10 days, they found that the best lot was sold by another agent prior to our rep committing to that one. They worked for a while and finally figured another lot available and they assigned it to me. I didn’t want that one but they worked it out and gave it to me.

There are some things that LGI Homes really cut corners on but for the most part, we're happy. Kathy was amazing. We don't have anything bad to say about her. She's been an asset. We love her. We've been in my home since the 18th of September. I like the neighborhood. I like the community. We like everybody here.

Everything went good with LGI. The consultant was great and very helpful. There are some things that need to be worked on our new home such as the carpet, an AC in one of the rooms that's not working and the flooring. Since we moved in, we did notify them about the carpet, but no one has come by. So we're just waiting on that. I haven't notified them about the flooring or the AC in one room. I'm just gonna see if I could call them next week to see if they could come in.

From the beginning, our LGI Homes rep was very excellent. Any documents she asked for, we gave it to her and she went with along well. Sometimes I’d tell her, "I'm so frustrated because of the process." She would say, "You guys should not worry. Everything will be fine." I asked lot of questions like, "How's the process?" She would tell me, "Hey, it's gonna take five months or six months." She was right. It was not like she was lying to me. She said, "You guys will be moving pretty soon. Just keep you finger crossed." It happened. I'm very satisfied. The home is nice. My wife loves it. My kids like it. Everybody's happy. It's a quality home.

LGI Homes had the best bang for the buck. They covered the closing cost and the cost of third party inspections. And the houses look good. I was impressed with their transparency and the communication. It was always there. Overall, the build of the home that I got is very good. There are some finishings that need to be addressed. In our guest bedroom, you can see the seams on the filling on the drywall and the tiles that they used. But there’s nothing that’s not structurally sound. It's just aesthetic-wise.

I liked the layouts better at LGI Homes than at other companies. So, I got to their office and spoke with a woman. She was telling me about the community and what was around the area of the particular development here. It really intrigued me and I liked it. She walked me through the process, I picked a lot, and that was when the financial started. She asked me if I already have a layout in my mind or did I need to see them. But I already had it in mind because I had looked on it online and that made our time easier. She was very personable and very helpful.

LGI is one of the few builders that are offering for investors. So, I bought two homes for investment purposes. I also liked the price point, location, and everything about it. But earlier, they were on the lower end in terms of the price tag then recently, they're on par with other popular builders. Other than that, there are no sprinkler systems in the homes and if they could provide that, it would help the homeowners a lot, because if we have to put that after the home installation, it's going to cost much more than the initial installation since we have to dig the soil and put it back. It's not easy.

The purchasing went great. There are just some things with irrigation and ruining our fences because there's standing water that none of us are happy about. The greenbelt behind our house, it's all dirt. The people came out and dug it up, so there's about a foot of dirt right outside my fence line. Then in the space between where the dirt is and the fence line is, there's water for everybody's irrigation that is just pooling and sitting at my fence line and if we get a couple of good storms, all of that dirt that is standing underneath my fence, that's exposed, is gonna wash away. So, not only is my fence not warrantied and it's getting damaged, but there's chances that washing away the dirt under here, I'm gonna have a fence that's standing in the air doing no good.

The LGI rep during the purchase was nice and very knowledgeable about the property that we looked at. Whenever we had questions, she answered them to the fullest of her capability. However, from looking at other style houses, for what we're paying for it, I think it could be a little bit better and a little bit more as far as the house. It didn't really come with a lot of things. Other than that, it's a nice house for what we purchased.

The LGI rep I worked with had outstanding customer service. Whenever I called, he answered his telephone. The quality of the home is top-notch. It is built well with bricks. That’s a good thing. No paneling. I love the style of it. I love my living room and my master's room. I love everything about it. My neighborhood's great, too.

I was fine with working with LGI. The representatives were straightforward. The build is a little rough around the edges, but it's fine and suitable.

The LGI rep during the purchase was very knowledgeable and helpful. The community is a good neighborhood. I would have preferred a better quality, though. There were a couple of things that happened as I was moving in. A tree in the backyard was dead and I was told it couldn't be replaced. There are a lot of foundation issues that I've mentioned even at closing that haven't been repaired yet.

The construction of the LGI Homes could have been improved a little bit. They're not providing very simple things, like double rod hangers in the bathrooms and the privacy knobs in the bathrooms and bedrooms. In some cases, they are not providing the sprinklers and the gutters, too. So, it will be nice if they can provide all these. One more thing is they're paying only 2% to the Realtor. I never heard people can pay less than 3%. I know other builders everywhere pay minimum of 3% to the Realtor commission. They could improve by paying back 3% instead of 2% to the Realtor commission. But, their customer service warranty is very good. They're responsive, they're working on the cases, they're responding and they keep tracking the issues if you have any.

I never got the builder package from LGI at the time of the closing, when I was supposed to be getting it. Then, a few other things which had to be done during the walkthrough had still not been done, like there was a glass that had to be replaced, which was cracked up. Also, something about the patio, which had to be fixed. That hasn't been done yet and I closed more than two weeks ago. It'd be nice if all these were taken care of at the time of the closing. The other thing is about the HOA. I just called them today and the property has still not been listed. So, I don't know how I have to pay. The lady told me to wait for a week more until the property was registered.

I was pretty comfortable working with LGI Homes. It was a good experience. Chad, our rep, was very good. The quality of our new home is good. It's very basic. There are no frills. There are no upgrades. I did not like that they didn't allow you to change or upgrade one thing. But other than that, the process was good. They were very helpful. They took us on a step-by-step from the dirt to the full complete build. Every process was sent to us, which is good. We saw it online. We couldn't get out here. We were getting pictures every step of the way. I would talk to other people about LGI, especially first-time homebuyers.

I liked the design of my home from LGI. I liked the look. I like the price and the floor plan. It was a good experience. I was comfortable with the process. It wasn't very difficult. The people at LGI were always helpful. They're with me from the day I went in. They kept in contact with me. They made everything work as smooth as possible. Even to this day, I can call them and they'll just talk to me and help me out.

I was very happy with the selling process. LGI Homes made the process very easy and seamless for a first-time homebuyer. I appreciated the fact that they covered closing cost, since I was viewing the property more as a short term living situation and investment. I was kept up to date with the whole construction process, and I am happy with the home, including the floor plan, the design and the space. Everything is built to spec, and the included furnishings were up to my liking.

I talked to Parker over the phone and set up an appointment. My wife and I came to the appointment. He walked us through the whole buying process before anything happened. He was ready to answer questions. We did a quick credit check and then went and walked through the homes that were going to be most fitting for our family. LGI did a lot of cost savings on the build, and those were things that most people wanted to update or replace. One coat of cover paint is obviously an inexpensive option, but most people that come in and buy a home do repainting anyways. So far, I've met three of my neighbors, and I've joined the Facebook group, and they all seem to be really cool. Overall I love my home. I actually work from home so I have my own home office now. Why go into the office when I have a perfectly good one?

We have a few issues that need to be fixed and the overall expectation with LGI Homes was not as expected. The carpeting of the floor was of poor quality and it was not done properly. In the restroom, the corners do not stick together. The bricks outside the house are dirty. We looked at some other houses of the same brick and they do not have that. Our house has some cement outside and it looks messy. Also, our backyard is not leveled, which is a problem because we might have guests coming over and they have kids. So, it's not safe to walk over there.

We bought a house as an investment property, and the process was easy. We don't live there, but we were told the people who do like it, which is good.

We wanted to see some new builds and our Realtor brought us over to LGI. We liked the location in between Dallas and Fort Worth. LGI sat us down and gave us information about the community. We toured all the homes that were available. We walked through the prices and what each one would look like. It was a pretty good conversation. Our rep was very communicative. He messaged us when he said he was going to and if we had any questions or any updates, he would reply in good time. Any issues that we had, LGI took care of them or they set up to take care of them. We're still within the 14-day after-closing. I had some cabinet guys come in here earlier today and fix up some of the issues we had. I'm satisfied with their work. So far, so good and we have no major complaint.

The rep, Kim, let me know everything that was going to be in the amenities, and the community is great. However, one thing that surprised me that I did not have is a doorbell. LGI Homes doesn't do doorbells. There are no windows in the bathroom too, but it's just this area of Florida. A lot of the homes don't have windows in the bathroom, so mold definitely will happen. LGI Homes needs to start incorporating windows in bathrooms. That would be a fantastic idea.

We called LGI Homes, set up an appointment with the house, put down earnest money and waited for our close date and financing. It took a month, which was quick, and the house is all right, but LGI Homes skimped out on a lot of things. I understand everything’s more expensive now, but there are a lot of things that I wish were better. The one thing that really upsets me is the fact we don't have a lawn yet, and it has been almost a month since we moved in. They said it would be in before we moved in, then "It'll be there in a week," and then they said, "It'll be two more weeks."

Cut contract a month early, barely communicating, trying to upsell a house 39k above appraisals, several months of demanding more downpayment got to the point of 30% down, preferred lender is the worse. Do not and I repeat do not try the preferred lender. Good luck with everything but will never get into business with this company again. Please run while you can. Still waiting on our down payment. Horrible (period).

The rep was very good, informative, and prompt, and our interaction was a good experience. The process was straightforward. We got whatever was needed, and the people were helpful in answering our query. I'm satisfied, and we are enjoying the community. It was a rental property, so we visited the place, and it looked good. Very promising.

The rep was very enthusiastic. Very impressive. The only discomfort we had was we had to reschedule twice. Our delivery date was June, then it was delayed for once in July and finally, we were able to close in August. Other than that, everything was good. Whatever we heard about the park, that's good. There's a community.

My consultant was easy, and he was able to address any questions that I had before I was even able to ask them. He gave me all the information. The process was simple, and the price is decent considering what everything is going for right now. I love the house, and I like the community. I wish we had a pool, though. Other than that, I'm satisfied with the amenities.

LGI's reps were solid, helpful, and quick to update. I had a good experience with them. We were able to move into a new house at a price we could afford. Also, the quality of the build is good. The only issue we're having now is the furnace isn't working and there seems to be weak airflow at the fan.

We had been throwing bids at 30 other homes and the market was crazy so we ended up going with new construction. We went to LGI and picked the model that suited our needs. We just closed on the 17th and moved in on the 30th. There’s a couple of little things like some weather stripping that wasn't installed and a little bit of paint here, but nothing glaringly wrong. There's a warranty and everything will get taken care of. All the appliances are great. The materials used are outstanding. If you don’t want to bid on a home and don't want to go through the whole battle, just give LGI a shout and see what they got.

Their products are cookie cutter homes but a good value. But the customer service is terrible. Not sure it's just the person I got, but it seemed like he was the customer. They built my house with no air vent in one room and when I opened claim, they never called me back until 4pm the next day and he got mad at me for saying that they dropped ball on it! I mean who considers building and delivering a house without no air vent in a bedroom and then can't admit that they made a mistake!

LGI had homes that were going to close fairly quickly and they were beautiful. They offered granite countertops instead of the crappy Formica so it was a good bargain for the money. It was a nice home for the cost and we didn't have to wait for a year to get it built. The house looked very small from the outside but when we walked in the door, it took our breath away. It looked great. We’re retired and have no children but we got a five-bedroom house. It was amazing. I like the open floor plan and that is wonderful as well as the master bedroom suite. There are three bathrooms, so I can have guests and everybody can be comfortable. I like the neighborhood. We came from Miami with a busy street behind us. We also have a canal behind us here. Everybody tried to be very helpful to us. The closing was a little bit delayed, further than we had expected, but everybody did a good job and got it closed for as quickly as they could. So, I have no complaints.

We had been to other places and we needed a new home to be built a little faster, and LGI provided that. Our consultant was Steven and we enjoyed it. He kept in contact with us every week and he tried his best to answer our questions and at least direct us towards people who could answer our questions. Our home's what we expected because we had done our homework on this before. We were looking for something a little smaller, simple, but still new. When we moved in, we said, "Well, that room could have been bigger, there could have been more room here," and this and that. But overall, my wife likes the final product.

We were referred to LGI Homes by my husband's co-worker. My husband fell in love with a particular floor model. We were in a crunch because we were in a high rent lease that was about to expire and we did not want go month to month. The home we chose would be completed 2 weeks before we would have to move out. It seemed like it was meant to be so we moved forward with no representation of our own. We used the sales person from LGI, she was very sales driven, not really very friendly either and lacked professionalism. She referred to the community as "the hood" which is not a good sales pitch at all!

For the price, the home is pretty reasonable quality. The LGI lender is nice too.

The people were nice and it was very easy to work with them. The home buying process was pretty straightforward and the quality of the building was good. So far, it's been a wonderful experience.

We needed a house in a specific timeframe and with a specific budget and LGI was one of the only options. The process went quickly and we already knew what we wanted exactly. The person that we worked with explained everything that we were going through and was pretty straightforward. We're loving our home. I've been using the kitchen a lot because cooking is one of my hobbies and I've been really happy with all the kitchen appliances in particular. I have also been liking the tiled shower in the master bedroom suite. It's nice and easy to clean.

There was more square footage per dollar in the build I chose compared to what was in the area. The purchase experience went pretty smoothly. Our representative kept us up to date week by week and that was really nice. There were issues with the house on the day that I purchased it. The walls were patched up improperly. They were not sanded down or painted properly. There was a dent in the fridge. There were some areas that weren't filled in so there were a few holes here and there. There were also some problems in the attic. The wood is not properly secured. We had an inspector come in before purchasing the home who pointed that out. These issues are minor things that should be dealt with, hopefully, within the next few weeks.

We went and looked at a couple of already built homes and put in a bid on one of them. Then I got a call from my realtor saying that she had spoken with the gentleman at LGI, Greg, and that he had a home for us to come look at. We originally looked at the Bahia and ended up going with the Cocoa. However, we're not happy with LGI and the way things have gone. We did have to kind of rush into the house but we've been here almost a month and we're still waiting on things to get put in the house. This was before we even signed paperwork. This was while we were checking into the house. Up until they got the doors and the windows on, we could come in and view what was going on with the house. We came in and a week solid, there had been nothing done to the house. But all the houses around our house were being worked on.

We went into the sales office and LGI Homes showed me the price sheet and the model that I would get. There were no choices. It was, "This is what you get for this price." There are no upgrades or changes so that seemed pretty straightforward and I went with it. It's cheaper than the rent I was paying in Raleigh. At first, the process was more salesy, and they want to woo you. But I purchased in February and didn't get to move in until July. Once every six weeks, I would get an update about the house. If I had questions, I reached out then within a day or two, the rep would respond. He seemed to have known the product, but when I had asked a couple of questions like, "Can I not have this pad board outside of the house? I want to get landscaping done, and I'll have to pay to remove it." He said yes, it won't be a problem but it turned out to be a problem.

I liked that LGI Homes offered the lagoon in the area but for the amount of money, I expected a little more quality of the home. Also, we bought a time home and we didn't have any preferences to appliances or anything in the house. So, I would have preferred to have had a choice of talking with a builder and telling them what we really would like. Other than that, the company itself was good to deal with and everything went smoothly.

LGI Homes went above and beyond. We love it. I only wish that the backyard was bigger. But it's a nice community.

When I spoke to the rep, Maurel, he was really nice and welcoming. He and the loan officer, McKenzie, made me feel at home. They found me something that's in my price range and informed me of everything that was going to happen. Both of them went above and beyond.

The rep showed me the land and the model home, then I signed for it. The process was good and when I had concerns, they responded in a timely manner. LGI Homes has professional, fast builders, but there were some stuff that were not finished before the home inspection. The AC was not placed in, so they couldn't inspect the AC and I had to pay for a second inspection to be performed.

LGI pushed us to close too soon, even though a lot of items were not complete by closing time. The refrigerator, paint, and garage openers were not there. There was a tree hanging over my home that was not taken care of. The front yard was filled with junk that was not clean. I had to take off from my work and personally go there. But then I was not getting responses. I had to talk to one of the construction managers and I had to do a lot of follow-ups to get things done. It would help if things get completed and then we push to close.

I had a wonderful experience with LGI Homes. I liked their commitment to customer service. The home was on a location that we liked, too. I worked with Jordan, the consultant at the Big Lake location. There were some bumps and concerns earlier on, but that comes with any home buying. We're first time homebuyers, and it may not even have been LGI's situation, but the preferred lender was not getting back to us when we wanted. But there's not a whole lot to complain about now that we successfully closed on the house. They treat their customers really well. They kind of maintained the whole American Dream talk at the beginning.

We ran into some speed bumps with LGI Homes, but tomorrow, hopefully, they'll all be removed. I feel like we didn't really get the red carpet roll out like everybody else has been getting around here. We signed the paperwork immediately because we were in a rush to try and make sure that we got the house. We didn't even know that we were in competition with anybody else. There was no marking like, “Hey, this is what the neighborhood is.” I had asked about there being a fence because that's what the description of the house said. It said it had a backyard. After I had caught them in their technicality of a fenced backyard, I felt like the company had been trying to get out of contract with us. Not to mention that this house also went up almost 30 grand within the next three days after signing.

Working with my home consultant wasn't a great experience. I had a Realtor that I was working with. She filled out all the paperwork. She came to the appointment where I initially gave my deposit. They had her fill out the paperwork at this appointment, and then only to later notify us that she wasn't eligible. Then I was forced to work with their salesperson who isn't a representative for me. So, there's no one representing me in this because he's representing LGI. Now, we’re over 14 days past closing, and they told me they would have somebody out to my home to repair what was not done properly such as cabinets being damaged and doors being painted sloppily like nobody cared how the door looked. Those have not been fixed yet.

LGI has a good process. We had some unfortunate things happen, which is realistic. Realistically, things are not gonna always go perfect with the house. They did get pushed back a few times here and there. But other than that, it was a pretty smooth process. When we did mention we had issues, they said they will fix it for us. So, I’m enjoying LGI Homes. We're loving our new home so far. I enjoy the floor and the backyard, and the kitchen is my favorite room in the house. I like the sink. I have a lot of room to wash my dishes, and I have a lot of cooking space. I’m enjoying it, decorating and putting everything together.

Move in couple months ago. Neighbor noticed water leak outside the property. PBC male adaptor busted connecting to the water meter, send a work request for to the LGI home builder, construction manager and district manager. Blame this new homeowner for a poorly done pipes that it busted which we have no access to it, builder insisted that we have to pay for it and call the plumber to fix it even though the City of St. John stated that this builder is responsible for fixing the damage, we have treated poorly and disrespected, we have called multiple times and just got pass around, we just move in too. This property is two months and it’s falling apart, If we could just turn back time we would never purchase a home build by this company because they are not committed with their promise to bring peace of mind to their consumer and homeowner.

The sale of the home through LGI went well. A concern I'm going through right now is that the touch-ups prior to the move in weren't completed as promised. I'm working with the foreman of my neighborhood. My neighborhood’s still in the process of being built, so he has people on site that are taking care of it bit by bit. He's making an effort. It's just kind of disappointing that it wasn't done in the timeframe they said it would be done. The guy that we dealt with from the front office, Eric, was great. He does his job very well. He stayed in contact, both signing too, which seemed pretty uncommon to me. He checks in and lets us know how everything's going with the neighborhood. So, that's nice.

Regarding to the downpayment that I have paid for after we found the house we liked. We wanted to build up saving for the house. We have tried to keep in touch with salesperson and we never have heard back from sales team. A few days later, we got concerned about our potential house purchase; we have not heard back from anyone in the company. We decided to come in person to see what’s going on since we haven’t heard anything back. They gave us a bad new related the house lot and said that they gave away our hold spot to someone else due to lack of communication from us.

A different provider I was looking at had more piecemeal where I had to pick different features. LGI was like what it was and I didn't have to do all that. They kept me updated and they're easy to work with. I never wondered about anything. I worked with Christie and she would check in every week and let me know the progress. Now that I'm in though, getting people to respond to tickets has been a little difficult.

Because I picked an outside lender, not the preferred lender, I felt I got so much pushback regarding every step that we have to go through, to the point that the outside lender said it's not normal to have that much lack of communication. And then communication was very abrupt with the new LGI Homes VP that came in. With the construction itself, there were minimal maintenance issues. But the logistical, purchasing and working with the vendor, going back and forth, asking questions, getting the answers back, were all very difficult. It was a very dissatisfying experience to the point that I do not want to work with that regional office ever again. Do not work with that Kings Mountain office.

The rep was very professional and courteous. He provided great customer service. I've been in the LGI community for almost a month now and I love it. I love how it feels so homey, secure, safe, peaceful, and tranquil. It's really nice that they finished the blocks sections at a time. It's really nice not having to deal with construction anymore. I'm happy with the decision that I made. I would definitely recommend to friends.

One of the LGI sales reps called me. His name is Ron and we shared similar interest. We are both in sales and I considered him a pretty good salesman. I'm a real estate salesperson and there were a few things that LGI did that were kind of out of the norm to me, but I was comfortable with the process. Overall, the house is a good investment. But they do all the walls in what we call a "knockdown" and I really don't like that. Also, the street there is not paved and I was told that it would be paved. But overall, I was reasonably satisfied. I can go along with what we have and be happy with it.

My wife and I questioned our decision to purchase a LGI Home from the beginning. The first bump in the road came from them changing the Lot we selected because of soil issues, which (in my opinion) was bogus excuse, cause they still built the same style home on that lot, then they push our closing date 4 weeks out due to COVID issues. We understood the health issues, but when we got close to closing, management stressed us out by threatening to cancel our contract because the appraisal wasn’t ordered in good time. This was no fault of ours, but they were willing to leave us homeless because the lender didn’t order the appraisal in good time.

We went through the orientation and so far, I liked it. My inspector says the house is really nice. Every little thing that needed to be fixed, it got fixed. I'm happy with LGI. I'm just not happy with my agent. I don't like her at all. The only thing she did was to get their agreement with LGI. Other than that, she didn't follow up anything. She asked me to sign a piece of agreement that if I want to buy an LGI home in Greensboro, I have to go to her. She said if I didn't sign it, she was not getting the commission. I signed it and I'm stuck with her. If I want to buy more LGI homes, I have to go to her which I don't want to.

The reps at LGI were helpful. We worked with Cory and he walked us through the place. We went out and looked at a couple of different lots and they made the choices simple. The paperwork was straightforward and the experience met our expectations.

LGI was very busy, and they constantly mixed up my stuff with other people's stuff. It was a little stressful. But overall, I ended up in my house. I'm happy with where we lived. It was just a very stressful way to get there. Structure-wise, it’s good. But cosmetically, if it were bad, okay, better, good, great, it would be okay. Everything looks appealing. I just don't know if it’s built to last. Like the quality of the cabinets could be improved.

Our sales guy, Parmi, was really helpful and they allowed us to come and look any time we wanted, which was really nice. We can see as the house was being built. There are a couple of things that still need to be fixed that hasn't been done yet, which I'm not very happy about. When we did the walkthrough, we told them that there was a glass broken on the garage door and that still has not been fixed. Also, there was a cabinet they said they had to order, but it's been a couple of weeks since we moved in and it still hasn't been fixed.

I would prefer the house to be top-notch. The house is done, but it could have been polished, making it like a brand new. Here and there where the workers are working, they do messy work and they left a lot of spots behind. Also, the community is good but from what I understand, other communities are way better with paying CDD, HOA, and living where I am and compared to other communities who do the similar. But it is what it is.

I was a little disappointed to see that I had to pay more for my house than someone who had initially started the process a year ago for the same deals or model or the houses beside mine that were a little larger who paid about the same as what I had to pay. That was the only thing that I didn't like, but I don't think that was an LGI problem.

I liked everything about the home and there's room to upgrade to however I want. I really enjoy the quality. Also, the prices of the homes are pretty reasonable compared to those in the urban areas. The only thing was that I would have liked to have a lower interest rate. But I felt like they pretty much gave me an interest rate based on what I originally had on my other home.

The overall process of LGI was pretty simple. The rep put us through the process. We’re moving from North Carolina, so he was definitely a big help with the whole thing - keeping us updated about the process of it, where the house was, at what point in the process of the build it was. We love the quality of the build. We're very happy with it.

Within one year we have had plumbing problems with water leaking in the kitchen damaged the cabinet, the bathroom ceiling fan just fell out on its own and the garage door buckled up and came off the tracks nearly damaging the vehicle parked in the garage. The floors squeak, the caulking on the counters are coming off the floors are probably moving. That's just my home. My neighbors have also had issues. These homes are built in 30 days and the quality of the work is rushed to meet production quotas. Overpriced and underbuilt.

The rep was very kind and knowledgeable. I like the build I got. There are a couple of things here and there that could have been improved on. Like under the carpet, I can feel lumps and bumps in some places. Also, the internet service we pay into is terrible. But other than that, it's pretty good. I love the community and the amenities are great for our lifestyle - having kids and having a park and pool close by. In Houston where we come from, all the houses are really, really close together and I could hear if my neighbor sneezed. It's not like that here. I feel like we have our own space where we can be comfortable in.

Everything's good. It's just that the houses needed to be built and it took longer than what we expected. It's pretty sweet here for the price.

We liked the layout of LGI's home. I would have liked a little more communication in the end though. But so far, things have been good with the build.

We were looking at houses in Port St. Lucie. We were looking at new construction and existing ones as well. We couldn't find anything so our real estate agent suggested that we look at LGI. We did. The rep was very good, thorough, efficient, and professional. He got in touch with us all the way and gave us any necessary updates. If he didn't have any, he would still call us and let us know if there were any delays.

Buyers beware!!! This builder has made my first time home buyers experience a nightmare. I closed on my new LGI home end of May and have had nothing but problems. Tried to address things before closing and had to get it in writing to make sure it would be done. Even still things that were "sold" as features initially while home shopping have been a nightmare. They sell you on upgrades that are done very poorly. Taking advantage of first time home buyers with that low cost and upgraded model. The included security, no one knows how to set up or have any information for so you end up paying ADT anyway just to keep from going crazy. Once you move in you see the corners that were cut, not all features, like wifi thermostat throughout the entire house. Then when you find damages, probably from construction, they say put in a service request, even if they agreed to fix before closing.

I used to rent from LGI over on the southwest side of Houston. This was years ago and they would always send me emails. One day, I read an email that they were building homes so I inquired. Customer service was wonderful. This was probably the best experience of my life because this is life-changing for me and my family. I'm in love with the house. But there are two things that we can definitely look into. My wife did the punch list and I wasn't able to go because I was working. Other than that, everything was a beautiful process.

LGI Homes walked me through everything. It was very clear and direct, pleasant and informative. The home is of good quality, and it's in a very quiet, decent, and clean community.

I fell in love with the first development for new builds that I looked at. Ricky was awesome. I enjoyed working with her. With this being my first house, I'm 22 so I didn't know a lot, and she was helpful with walking me through the processes. I'm enjoying my new LGI Home. I like how open it is, like the main floor and the fact that the washer and dryer is right next to the master's is nice. The size of the yard is also nice. And I like how the kitchen is set up. I have a bunch of cabinets that have fallen apart, though. LGI was supposed to come out, but then they got dates mixed up so I wasn't able to be home the day that they ended up coming.

LGI had better offers for me. I went to other ones and they wanted me to pay my student loans off, but LGI is willing to work with me when it came to going into underwriting. They were spot on. I wanted something my own instead of something that other people have been there and maybe have needed repairs. I wanted something brand new that I would just go in and do what I needed to do as far as upgrades and not have to put so much money into repairs or fixing anything to make it how I wanted it to be. Everything was perfect. The rep was very knowledgeable. She stayed with me through every step of the way. She was very communicative. I had minor issues, but the build is a great build structural-wise. It's a beautiful home.

There were a lot of things that they missed - there was a big hole in my bathtub, the AC was not matched correctly to the floor plan that I had purchased, half of our lawn is dead, the drainage from our house goes right through an electrical box, and the paint scratches easily. The communication wasn't the best and it took a little bit to get what we needed fixed. Also, it would have been nice to be able to customize it a little bit. We didn't get the option to customize anything in the home. But Luke, the project manager on the job was really good to work with.

I liked what LGI Homes was building. It looked like a good product. The house was also about the size that I was looking for. They had one person who was my contact and he stayed in touch all the time. He was responsive.

I was looking for a home. Most of the homes were already sold out and I couldn't get into them. When I spoke to LGI, there happened to be some available homes that were for sale and the main key was the build-out time. They guaranteed a 60-day build-out. I really liked the single-story family flooring that they have. It's very simple and there are a lot of things that are included that other builders don't have such as granite. I also like the lot size and the area that it's located in.

I had already been approved for a loan through a different loan company so I was ready to go. But LGI wanted me to go through loanDepot and loanDepot kinda made the experience worse. They took forever and their customer service was terrible. My LGI rep, Javi, was good but LGI overpromised things too much. They had been talking up a big game about how the house was ready. Even 3 days before I was supposed to move in, they said that it was getting ready. 2 days going into it, I was left in the dark. The day I was supposed to close, I was at the house and it was not move-in ready at all. I just blue taped everything like cracks in the walls. They ended up fixing it the day that I was supposed to close which was nice but I was upset because I wished everyone could have been honest with me. I shouldn't have scheduled movers that weekend if I would have known.

The LGI reps are very helpful when it comes to the buying process and they give you a lot of information when it comes to what they're doing with the build. The sales manager was great. She was very helpful when it came to answering all the questions that we had. The house is done well too. I just wish they would have given us a backyard included instead of us having to make one ourselves. Apart from that, it's a very quiet neighborhood. I love it.

LGI was upfront and told me exactly what the expectation of the prices were. There was no negotiating. They gave me the numbers, the money I needed down and what my payments were going to be. We were looking at a 3-bedroom, 2-bath then my wife came that evening and asked if they had anything bigger. The rep showed us this one. It had the bonus room which was pretty much a good selling point. Originally, we were going to buy the home across us then the rep came and showed us this one which had the lake view for the same money.

Kevin was cool, upbeat, and let us know our options upfront. He was also good at contacting us and letting us know of updates about our home through text messages or whatever was convenient for us. It was a quick streamlined process. This is my first home, so it's a big impact on my life. However, I would have liked to be able to have more input on the customization of the home and things of that nature. We had to take the home how LGI gave it to us. The park, the picnic area, and the mailbox are far in relation to where I'm at. I'd like to see something (a mailbox, dog park, or kids playground areas) closer to me with all the extra land they have around.

I bought my LGI home just over a year ago. I love my home, however, in buying a new home I expected the construction warranty to be honored. At this point I have 5 open work order requests, including my 12 month sheetrock inspection and a large crack that has appeared above one of my windows. My address light has never worked, and the toilet in my front bathroom (that is seldom used) is seated incorrectly which causes it to wobble. The company has been completely non-responsive, not even acknowledging my requests. There is no way to contact them other than opening a work order request through the portal, but I don't know what to do when they won't respond. I will be reporting them to the BBB and any place else I can find to report them. This is ridiculous.

I did a virtual tour and liked the square foot of the property. I liked an open floor plan and the cosmetics stood out to me. Anybody that sees the models virtually, they’ll love the process that they go through because it's a smooth one. The process as far as not having to deal with a Realtor was probably the best I've ever had. LGI homes are very basic though. I was looking for a fireplace or a bedroom on the first floor and couldn't find that in any of the models.

Randy, our rep, was proactive. He followed up and followed through with my wife and I. The process had a couple back and forth issues with the loan people we were dealing with through the builder but other than that, it was pretty seamless. We've had some mishaps so far in terms of some interior issues that we're having to address with the builder. They're coming out, hopefully, within the next week to try to address some of those issues. But for the most part, on a scale of 10, we're probably at an 8.

We were treated more like numbers, but Heather with loanDepot treated us like people. She really cared. Her and LGI's rep (Lamar) went to bat for us so many times. I'm so appreciative of them for doing that because they didn't have to. Lamar is a nice guy. Even when I started to freak out, he kept me calm. In the end, it turned out good.

Everything that was going on with the house, Angela was always quick to answer any questions that I ask. I was impressed by the quality of the build as well as with the process. I got everything done quick, and everything was perfect. I like the neighborhood too. It's very quiet, and everybody's nice. It's a nice environment.

The house has good quality materials and good construction, especially for how fast it went up. LGI has created a great community, including the employees and staff there. That's one of the best experiences I had with purchasing something. We had our moving truck stolen before we got to the house. We lost everything that we owned. LGI came through and got us donations, clothes and food. I don’t think they could have done anything better.

LGI did a good job on the overall quality of the house. They have good customer service too.

LGI had the home that was fitting my criteria of an investment and the rep was accessible and very approachable. He was listening to me and able to give me all information. But I would not recommend the person who was in charge of making decisions because they were not able to give me proper information. We were a little bit in a limbo about price and everything. There were a lot of late decisions and change in price that were coming from the manager. Sometimes the manager and all those people do their own thing. Sometimes, investors don’t get what they are looking and we get pushed to submit documents. That part is not good.

LGI is honest. They're down to earth people and they will work with you. The house model they showed me was fine but if they showed me the four-bedroom model, I probably would have picked that rather than the three-bedroom one. I didn't know until afterwards. I wanted a three-bedroom house so they showed me the three-bedroom model and that was it. But the community is very nice. I met a lot of nice neighbors.

My purchase of an LGI home happened in a short period of time. I was impressed with that. I didn't expect to move already. In comparison to the other builders, I like the design of LGI homes. I like the townhouse as a starter and in terms of the community, it's quiet here. We had that challenge in terms of getting our king-sized bed up there. In terms of doorway, there could be a little more room. Other than that, I'm satisfied with the house and the builder.

The rep, George, did good. But he went on vacation for 2 or 3 weeks before the ending which pretty much led me out of the loop. I didn't know what was going on until he came back. They were behind on the house for three weeks. They blamed it on COVID so I get it but what happened was they did a poor job to catch up. I saw a couple big mistakes that they did and got my house in not the best quality. They forgot to put the insulation on the whole house and just did it yesterday after two weeks.

The experience went really well. From the time we looked at the house until we closed was less than 30 days. We’ve been in a week and we’re still getting more people moving in the community everyday. I told my son to see if LGI was building out where he was going.

We started talking about the home sometime in October and we would be getting it sometime in March but it pushed one month because of the weather. The process with LGI seemed smooth. The reps responded timely so we didn’t have any difficulties and whatever timeline they promised, it happened. The communication could have been improved a little but these days, we can understand. They are so busy. The build has been good so far. The home is not too big and at the same time, it’s not too small.

I've been looking around for rental properties, and the housing market down here is so competitive. I was supposed to have been here last year, but because the whole COVID pandemic kicked off, I got stuck overseas. I was looking at used, but ended up looking at new builds because I was able to use my VA loan. For the most part, it was more advantageous for me to use that and get into a new home because of the closeouts, and LGI covered those out for us. The value of the house went up after we looked at it again, but overall, it was still a good experience because they met us halfway. It went up 4,900. They paid 3,900, and I paid 1,900 out of pocket.

Do not buy anything from LGI Homes! They lie to you and promise you work that never gets completed. Then when you have a major issue that is covered under warranty, they ignore the claims. It has been raining into my home now when it rains for 3 yrs! It rains in my daughter's bedroom and in my garage. My daughter got sick a last year and we thought it was COVID-19, but in reality, it was caused from black mold. I have tried several times for 3 whole years to get this issue fixed and keep getting ignored. Now we have found more mold growing in the home. It is almost not livable at this point. We bought this home brand new.

We had a home that was a new build before. The process was a lot easier than going with an older home. We did a new with LGI and our home consultant was really good and answered all our questions. She kept us up to date with everything. The home is really good although there are a couple of things. But it looks like everything will be taken care of. The community is really quiet and calm. That was what I was looking for.

Jose, the rep, was great and he was everything. He made the experience very easy for me and didn't make any false promises to me about anything. He was upfront, honest and always available for any questions that I had. I am so grateful for the experience and the business relationship that we had. I fell in love with the home that he showed me before I even purchased one. And now that I own one, which is the Victoria, it is great. I love my home. I loved the whole experience with LGI, with me coming into the office then walking me around the roundtable and talking to me about the home, the builders and the neighborhood. This is my first time purchasing a home and it was very easy and smooth. I would do it all again if I had to.

There were so many issues with the house on the first week that they had to delay our closing by another week to fix them. There would be messed up paint, bad spackling and the caulking was already bad, so it was cracking. The window seals were also cracking and the grass was laid down bumpy. We’re still waiting for some of it to be fixed. Although the community is great, there are no amenities. Everything is new-built. If someone asked me if I would recommend LGI to a friend, I would say no.

Daniel was perfect. He helped me out and answered my questions. Austin has been terrific and Tony, the superintendent of the builders, was perfect too. He fixed any concerns I’ve had. Everything is fantastic with LGI.

One of my friends lives in the community and he's been telling me about the homes. He moved in before LGI took over the construction and he was telling me how nice it was. We went and checked it out and the rep was great. Christian was his name. The only thing we ran into was we were supposed to close on March and it ended up being a month from that due to some permit issues. But other than that, it was fine. The houses are decently spread apart and not right up on each other. It also seems like it's gonna be a nice place to raise our kids.

I know LGI builds a great quality product so I chose to go with them. The rep I worked with was efficient with information and made me feel very important. Also, I love the quality of the build. The interior is gorgeous and it has a great yard. And the community is beautiful. I love the water feature on the front of the neighborhood.

I had an excellent team to work with at LGI. We had some hiccups with underwriting and we ended up getting a new underwriter in the process. That made it longer than it should be but other than that, it was a great experience. Also, I love the community. It's very quiet and we have a playground area for the kids. I saw a lot of the features in the build changed. Some of the stuff that I saw in the model isn't in my house but it's fine.

The appliances that the builder decided to use were on the cheaper end but I can understand. He needs to keep his cost down.

My salesperson was friendly but he said he was going to call me on a weekly or bi-weekly basis to give me updates on the house and I never received a call from him. It kind of made it seem like he was just there for the sale and then never followed up. They could have done better on that. Other than that, I like the quality of the build and I like the neighborhood.

The reps kept in touch with me quite often and gave me updates when the house was being built. Also, I was able to contact them whenever I felt like it, to get an update if I hadn't heard from them in a little while. The build ended up taking a month longer than expected. I started the process at the end of February and it was supposed to be done at the end of March but the build didn't get finished until the end of April. As for the quality, there are little things here and there, like paint dripping on the floor and on the carpet and scratches on things. But besides that, the quality is fairly well overall.

As a first-time buyer, I was expecting a little bit more of an interaction and be given a bit more information as far as what to expect ‘cause we didn’t know but I wasn't given the information. But so far, the quality of the build of the LGI home was good. It's also in a very nice community. Very well thought out of.

The houses of LGI were nicer and had wider space between the houses. They're a little bit above what the other builders are building. They're a little more expensive, but they're a better product for the money we paid. However, they built everything up. So when they get that busy, they seemed a little bit understaffed. They just need to hire one more person when they get to that point where you're closing. Craig was closing six houses in a day and Craig is in charge of making sure everything is right. So when we didn't have things that were right in our house, Craig was busy doing closings. But they're nice and great people.

The process during the purchase was good. The only thing that I don't like is the rep was making me overnight the check. Then it cost us $85 to overnight the check. If we do the check in the morning, we lose the deal and they give the house to somebody else. I've worked with other builders too and they are not like that. They can take credit cards or wire transfers. But LGI doesn't take credit cards and wire transfers. Very inconvenient. I bought the house as a rental and the tenant moved in and already had a problem. We are trying to work with a home warranty. But then we're not successful yet.

In the summer of 2020, I began looking for a home to purchase. After years of reestablishing my credit following a divorce, I was thrilled and excited for this new adventure. While viewing homes with my realtor, our last stop of the day was LGI Homes at Cypress Pointe. The homes we viewed were beautiful and I was immediately sold. From that point on, it has been a never-ending nightmare. To begin, my home was supposed to close in late November 2020. By January 2021, I was frustrated to say the least. I was repeatedly told that So. Calif. Edison was the hold-up. I was told that I had a date for meter installation and then told that SCE just “didn’t show up.” This being the middle of a pandemic, I understood delays to some extent.

They need to be a little flexible working with the buyer. Because they took a really long time for the underwriting thing. At the last minute, even though I was ready to close with the cash, they didn't let me. That was pretty bad. They claimed it as I failed to produce documentation, but that was not true. 24 hours before the closing, he gave a CTC once and then an hour later came back, "I need one more document." That document they were asking for was from five years ago and I cannot produce it right away.

I felt very comfortable working with LGI. It was very pleasant. The customer service and the kind of person-to-person from LGI to me, the communication whether it was in person or over the phone, or via email, or even text messaging was phenomenal. There was never a time that I felt uncomfortable about calling. Every time I called or texted or emailed, I got an immediate response. And that was something that really surprised and impressed me. So far, the quality of the home has been good. The landscaping wasn't in great shape. But that was due to the fact that shortly after the plants were planted and the sod was laid, there was that really bad ice storm. But a lot of the plants are actually coming back now. So it's good.

Everything went good. The rep was really helpful and the quality of the house is good as well.

LGI was great. This was the first time I ever bought a house and I didn't know what to expect, but I knew what I needed to do. I didn't expect that I would have to get too much help, but everyone with LGI was helpful. Everything was straightforward as well, so I appreciate it. Days after I got the keys though, I saw that there's a big oil rig across the street now, which is uncommon. I'm a little taken aback with that, but I'm hoping that it works out and there isn't any negative consequences. Other than that, the space is amazing for me, and I like the kitchen arrangement.

The person from LGI Homes that I worked with the most was very good and patient with me. My son is in the home. He loves the yards and the area, everything. For a brand new home, its price was very good.

My Realtor and I had information that the rep probably just didn't know was in her wheelhouse of information, and she had to consult with the superintendent or someone else. But not so much her as it was just the whole process. When it came time for me to go through my home, and I had things that I had concerns about, it was very rushed over. And even when we had an additional two months because of the process that I was going through to get financed, those things that I have issues about were not attended to.

When I first started the process, I was told that the home consultant would contact me weekly. But after I had purchased the property, it had gone about a month or so and I didn't hear anything from anybody. The home consultant needs to be more interactive because I eventually had to reach out to him. After that, I would reach out to them on a weekly basis and ask for pictures. But besides me asking for pictures, they didn't tell me a lot. The communication needs to be a bit better with them interacting with the customer more. When they started the framing of the house, the banker knew, but I didn’t. The home consultant needs to keep the buyer and everybody in the loop more because of some things that I had to get, and so that everybody was on the same page. I had to email LGI, and they said they didn't get it.

The first person that I met was Dante. He was the consultant that I used throughout the process. Some of my experience were hit or miss, as far as information that I would ask from him that I never got, and then I would follow up and I would also not get. Also, the communication wasn’t great. If I ask for something like rules and regulations with the HOA, if it's something that you can't get at that time, let me know so that I'm not waiting on it or expecting it.

LGI was decent to work with. It seemed like the sales system was built for someone who may be slightly credit challenged but the dude knew his stuff about the house. He answered questions whenever I had them. From what I understand, they changed project managers during the middle of the construction. The project manager was cool. He resolved any and all complaints. If he had the answer, he was straight up about what happened or what he thought happened to the best of his ability.

One thing I didn’t like was the last walk-around, LGI Homes wanted us to do it the day of, two hours before signing the contract. We closed Monday, and we wanted to see the property beforehand the week before, just to see if there were any final touch-ups that needed to be done. We went through some stuff trying to get someone out there on Friday. We got someone to go. I could tell that he wasn’t happy about it, but he resolved the issue. Also, we asked the construction manager, “Hey, the insulation on the attic, did it get fixed?” And his answer was, “You can take my word, or you can't take it. It's up to you. But they did fix it. If you want to, you can get up there yourself.” Other than that, I like the material that LGI Homes used for the kitchen and restrooms. I also like the lighting, and our home has a lot of windows.

We have been looking at investment properties before and we had an LGI home in Princeton, so we just decided to just buy one in Fort Worth as well. The build is good. Overall, it was a good experience. It turned out to be a good rental property.

The customer service was okay but I was not very impressed with the quality. The overall consistent quality for the price you pay LGI is not worth it. The bathrooms have one plastic unit with the tub and bowl. I have bought brand new homes from other builders in better areas for less price and I received much better quality of construction work that goes into the house. As a client, it’s going to be hard for me to recommend LGI when compared to other builder options that are available just because of what is going into the house. This is Texas and it’s 110 degrees. Selling a home at this price point without a sprinkler system is a big no. I would not have bought the home if I knew that. LGI put a $1 filter in the AC unit. It was not even a decent filter for the AC. I talked to the builder and I was told that they try to save money where they can.

I wanted LGI Homes because that was who I dealt with for my first home. I worked with the same salesman again after 12 years. His name is Roger and he was great. I know him from back then when he sold me my house. I knew him before that until I found out he works there. When I came down here where I bought that, which was about five miles from where I was, I called and asked if he still works there. And he said, "Yeah." I said, "Okay then. I'm coming in and look at a new house.” And then we went from there. I just like LGI built. Great quality. My home is still what I wanted. But by looking at some of the other homes and the one I got happened to be the same build, but I got more than what I need. And now, some of them are a smaller lots. But I got a bigger backyard. I like it.

I was looking to buy my first house and LGI Homes reached out and were very helpful in that process. I had my first meeting with Erik over at the Douglasville location and he was nice, did a tour, let us looked inside of one of the model homes that I was thinking about getting, and fell in love with it. He was great in letting me know what my benefits would be as far as how I would purchase the house, and even up to the closing. Closing was smooth as well.

I like the options from LGI Homes better. So far, the quality of our home is good and I love the community.

LGI offered a five-bedroom house within my price range. I liked how open and modern the house was. It did come with a lot of upgrades that most builders don't provide. I loved how the two rooms is on one side. It kind of separates me and my daughter from the boys. So I overall fell in love with it when I’d first seen it. But the purchasing process was difficult for me. Their communication could be a little better. They say one thing one minute and then they turn around and say another thing. It was about three days before closing and I had to come up with almost $10,000 more. The overall explanation for it was that it really didn't suit me.

My agent said that LGI had some new houses somewhere. So, she went and set up an appointment. Then, I went and looked up the plan. I liked it, then I came back and made my 1,000 deposit. The rep I worked was Chad and he was very nice and friendly. He went through all the stuff and tried to explain everything to me on the first day. He went through all the details like the technical detail about the soil quality and the testing. He took a long time because it was at night and he was trying to explain to me before I rushed and signed the paper.

We were working with a Realtor for about a month or so, and trying to buy a property in this market right now was pretty challenging. We were putting in a lot of offers for a lot of different homes but we were either outbid or there were cash offers under the table. So she partnered us up with Hector, who works for LGI. Hector made the process simple. He broke it down and made it to where any of us who didn't have to do with real estate every day very easy to understand. Also, he gave us a pretty good tour and tailored his approach based on what we were looking for. He showed us the house that would best fit us based on what we shared with him. The house was within our price range and what we were looking for. The interest rates, at least when we purchased, have been low. So I've been telling people that right now is a perfect time to buy and I have been recommending LGI Homes.

LGI had the right house at the right place at the right time. The community is really nice, peaceful, and something I can definitely get used to. My home consultant went the extra mile to show me where everything was and stayed in contact with me through the process of closing on a home. He was very helpful and if I had any questions, he was available.

LGI was in the price range and the location that I was looking for. Great builder, quick responses. I could appreciate the flexibility in scheduling walkthroughs and inspections. I would buy another home from them in the future. Also, if someone is trying to look for a home, I would definitely recommend LGI.

Everybody was negotiating or putting their prices down on these homes because of the market. By the time they did all of that, the price is already gonna be at the 250-something-thousand-dollar range. I might as well just get a new house rather than buy an old one for the same price. We made the appointment, went out there, and looked at the home. It was in a good location. I like the open floor model. I also like the granite countertop, the color, everything. However, the refrigerator was a little too small. I was still trying to see if I could get an upgrade on it, but nobody's answering the phone. Then the kitchen sink could have been of better quality. It's kinda weak. Everything else is pretty cool.

We met with Mark and he was super nice. He showed us the ranch and then he showed us the two-story Roosevelt and we really liked it. Because the market in Colorado was super competitive right now, we decided to put an offer in on the house. There were just some cosmetic types of things that need to be corrected because the construction crew was in a hurry like the carpet wasn't stretched really well. There was some missing paint on the walls, they didn't go all the way to the ceiling. The shower doors hung crooked a little bit. The construction manager has been super awesome with getting those deficits repaired. We're in a town now, but it won't be in town for long with the growth that's going on in northern Colorado. It's super quiet compared to living in the city. The ease of working with LGI with our VA loan puts our mind at ease that we don't have to work so hard to get approved.

Steven was my consultant and he was good, nice and very professional. He kept me informed. He called me every Thursday and let me know me where we were at in the process every week. Steven said to call them even if it’s not a Thursday. So I had his cell phone. There were a few times I called and he was good about addressing the questions. The process was fast. From the time I put my money down till I’m in it, it was about three months. It was a good experience with LGI and I was very comfortable working with them. I've only been here a couple weeks but the quality is good. There were a lot of things though that weren't finished.