LGI Homes Reviews

Matt was the one that we worked with at LGI and he explained everything well. He wasn't very pushy at all about anything. There were a few oversights before we closed but other than that, it was fairly good. There were just a few things that were not in good shape afterwards and I'm working on submitting a warranty claim. There are some minor things like a screw sticking out at the baseboard.

It was a very good experience with LGI. The rep helped me out so much. I also like the quality of the home. There is a leak in the front yard, but that's the only issue I've had. I’m satisfied.

Working with LGI was very straightforward. They sent me information via email. The numbers looked good. They had pictures of the home, but I don't know if they were the actual pictures of the homes. I was trying to request more detailed information about the home like pictures inside because I was buying the home from another state. There weren't a whole lot of pictures available to me. That was a little bit of a bummer. I don't know what the yard looks like. I don't know the front.

I'm very unhappy. I closed on the home on April 24th. At that time, it was agreed that they would fix the front door. The latch on the front door needs one more bolt because the whole handle is loose. The master bathroom doorknob has fallen off. In the laundry room, there's no drain for the washer. I like the home. It's well-built. It's just some of the details are not hanging out there. I've complained and I've told them I'm unhappy. I've talked to Ulysses and Devin, the salesmen, and they told me it would get done. But I was just out there yesterday and it's not done. But buying the LGI home was easy. It was very flexible and wonderful. The construction part in getting those repairs on the home warranty, no.

I like the LGI home that I got. But the materials being used are a little bit of lower quality. If you see the carpet, it could be a little better than whatever we got. But other than that, everything looks good. Also, Nick, the rep, always has the answer to whatever question I ask them.

I went through the walkthrough and the stuff wasn't done when I moved in. I've been trying to get it done and I haven't accomplished that yet. But now, I'm back in Minnesota, so I won't be down there till next winter. I'm hoping that the things that need to be touched up will be touched up because I've tried to get ahold of them a couple of times and the rep hasn't responded. But the quality of the build is good.

I signed the contract with LGI way back in November of last year and by the following week, I was hounded by the finance team asking for information, which I uploaded. Then I went out of the country and there were no communications or updates. One month before the close process, I was once again hounded for information from the finance team, and then the builder told me, “Oh, you have your close scheduled for this date. You should be ready.” It was a large amount of money. You can't expect me to come up with hundreds of thousands of dollars just in a month or a week. Most importantly, I'm an investor and I don't live there. So I had zero time on there during the time of construction. The rep that I worked with was good in the last three weeks. But he was completely incommunicado for a period of almost four and a half months.

I dealt with Rick and he lied. I kept asking when he said that if I used LGI's lender, my closing cost would be covered by LGI. But that was completely false because the $1,000 that I put towards escrow did not go towards my down payment, it went towards closing cost. So in fact, they paid all but $1,000 of the closing cost. He never even apologized for giving me false information. He was just very defensive and he was rude about it. But Luke was great. He told me that he had to go by what was in the contract. He was the one who let me know pretty well into it.

Everything was good from application to closing. It all went smoothly. We like the LGI house. It's nice. A couple of little things here and there, but nothing's perfect. One of the laminate floors had a chip on it. They came to replace it, but they made it worse because they're peeling up so I need to get in contact with them. I also want to get the AC checked out because it gets hot in the master bedroom.

Picking the house was irritating. When we looked at the houses the first time, we liked a house because it has a backyard backed up to the woods. But unfortunately, somebody put money on it. We ended up going with another house. We were kind of in the middle of the process and the first house we liked became for sale again but it wasn't offered to us. We had to do our own due diligence and I found out that it was available again. But by the time I got to ask about it, the mortgage rates have gone up. We weren't able to get the house that we actually wanted. I’m sure there was a couple of day window there where it could have worked out, but everybody else dropped the ball. Other than that, the signing was pretty simple and I didn't have to negotiate the price. It was a quicker move-in, too.

The rep was very friendly, thorough, and like a one-stop-shop place. He told us we had the option of working with an agent. But we opted not to just so we could get into the home. There weren't that many left. And they took care of everything, our mortgage, title, escrow. Also, he seemed trustworthy. My husband ended up taking him out to lunch. Even after spending an hour with him, he said, "If you want to think about it, you can come back tomorrow or next week. I'm here." So, no pressure, but we ended up going in contract that day.

LGI Homes has a good starter home for anyone looking to start a house. Working with them was good as well as the quality of the build.

On August 31, 2020, I bought a house from LGI Homes located at **, which had the following construction defects that needed to be fixed under the LGI Homes warranty. I submitted a request for these repairs, but only two of them were fixed. They already closed the requests, even though, I’m still waiting for the kitchen floor and the carpet repairs. I have been trying to get in contact via text, phone call, and email with the manager and his manager who were in charge of the construction, but I have been ignored.

Steve was the sales rep we had an appointment with and he seemed like he was out for our best interest. He let us know about the benefits of as far as lending and going through their lender or their preferred lender. We liked his personality and his care for what we wanted. That was why we decided to hang on and wait for this new build. As far as what we were looking at at the time, the houses that we were looking at already needed stuff. The roof needed be done. They already had people that lived there. The walls had to be painted. It was a choice between things that already had to be fixed versus getting into a new build, which was only $40,000, $50,000 more and not having to have that hassle of needing something right away. The builders have a structural warranty so that was a huge benefit. It just seemed all around that the benefits were much better going with a new build than a home that's already been built.

The application was an easy process. We just waited 30 days for the loan to be processed. They were pretty helpful and they gave me a heads up on what I needed and the information they needed me to provide them with. The home was a move-in ready. I didn't have to wait six months to get the home built. But there are some things I disliked with the home. Our staircase going up was narrow. I had to have the builder look at it and see if he could figure it out. He was dumbfounded too and he had to scrape off the walls in order to get the thing up there. Other than that, everything went well.

The reps were reputable people. The communication was okay but I didn't like the idea of having to constantly check my email because I'm busy too. Outside of that, everything I asked was answered.

They responded immediately and the rep was really nice. I love the layout and color of the house. The quality is nice.

My rep was very responsive. He provided great customer service. The process was great and the house looks pretty decent. The community has a decent amount of amenities as well.

Manny, the rep from LGI, was quick on the responses. The quality of the build could have been better though. There were some mistakes right away. When I first used the garage door, it didn't work but that got fixed within three days. Then, some of the light switches weren't calibrated properly. You'd have to have the entryway light on in order to turn the garage door light on and off. But they were just some minor stuff. Living in my new home is great. It's only a house full of six people, so it's nice to have peace and quiet.

Everything was smooth and we had clear communication during the purchase process with LGI. Anytime I had a question, they were able to appease me. If they didn’t know the answer, they pointed me in the right direction. We’re still moving and hopefully, today is the last day. The hot water heater had to be replaced so that was the first seven days of calling and having to request someone out. But LGI responded quickly.

The build is of good quality. Jordan, the rep, was good at communication. He sold it well to us on the tour. We ended up not getting new carpet and it didn’t look very good. But after talking to Jordan, the manager of the construction site came in and ended up getting us new carpet. So, it was taken care of. I'm satisfied with the amenities and I’m comfortable with the community. It's been a smooth experience with LGI.

Everything was great with LGI but the lender was awful. She was unprofessional and didn't communicate well. The process was delayed because of things that she didn't supply and she didn't tell us what was going on. We had a closing date and she didn’t tell us that we would not be closing on that day. She was terrible. But everyone else was super awesome. The quality of the build is amazing and the size is perfect. The bathroom is literally the length of the living room. Thus far, everything’s been wonderful. Although we had trouble with the lender, I knew what I had to do and when I spoke with her manager, she stepped in and took over.

We toured the house and liked it. The reps were all very nice. The community is good. We met our neighbors and we liked them.

Purchasing the home was very smooth and easy. LGI made it very simplistic. Also, they were more fair on per square footage in this area. I like the foyer into the entranceway of the house, the split of having the option of a shower in the master bedroom and then the bathtub in the guest's room, the backyard patio, and the basic open-floor concept of the kitchen and living room. But I was trying to get in contact with both lines for the home because I'm curious as to why they don't have blinds installed with the home if they already had one of the windows with blinds on.

LGI offered a lot of great things and they helped us financially. They met every single one of our little standards that we had. The rep we worked with was great. He answered all of our questions. He was very thorough with everything. When my husband and I were debating on his team, he said, “You know what, let me give you some space.” He actually stepped away to let us discuss further and in private. So he was very respectful. It's a very beautiful home. It’s so much easier being able to be you inside your own house, and I love it.

Ryan was very helpful. He helped us throughout the process. Closing was good. LGI was very accessible and knowledgeable. So they kept the process pretty easy. It was also very quick. There was no delay for any reason. So it was nice. But we got a complaint from the internet guy. They run coaxial cable, and apparently, no one runs coaxial anymore. But other than that, the home has been good.

We worked with Michael at LGI and he was pleasant to deal with. He wasn't pushy. He let his product sell itself and he had no problem selling it at all. Also, they were able to give me the best deal available. They did everything possible to make sure that it happened and that we were able to get into the home in a reasonable amount of time. They did a fabulous job. We're all moved in now and we were able to have solar panels put in on top of just getting a brand new home. We didn't expect to be able to do that. We're sitting here and we are delighted.

They had three houses available, we looked at two of them, and then, within 30 minutes, we put an offer down. Then we were contacted every Thursday going forward while working with the loan process to get approved. The purchase went smooth and we've moved in now. The quality of the home is good but there's a few things that need working on, and they're working on the requests right now. There's an outlet that you can't plug anything into. There's a gap in the garage. There's even carpet that wasn't put in properly in my office room. So we are waiting for that to get done. But the community is nice. It's close to where I need to work and it seems like everyone that's moving in there is pretty friendly or is safe to live nearby.

I had pretty positive treatment from LGI and they were very communicative. They made time and anytime I had questions, they were very happy to answer. They're very open to people like me that buy their first home.

There was no proper communication from day one, including the sales agent. Everyone didn't communicate well. When we tried to communicate, they never responded back, including the manager. Also, they didn't give proper enough time between the orientation and the closing. It was just one and half hour gap that they gave between the orientation and the closing. Every time the manager threatens me by saying, "Do you want the house or not?" They said, "We cannot change the closing date." They also said clearly, "It's up to you. We have a lot of buyers. Other buyers are waiting." The sales agent and the manager threatened me a lot of times. I asked a million times about the closing date and they never disclosed the closing date. They would say roughly sometime end of this month.

My agent, Aaron, was professional and considerate. Working with him was great. The quality of the build is very good.

LGI Homes aren't move-in ready. They're just new builds. We've done a lot of cleaning since the construction crews did the final walkthrough with the construction manager, Ethan. I've been in the construction industry before, so knew what to expect. We had the carpets shampooed before we moved in. We also scheduled an air duct cleaning as well because there's quite a gunk in the air ducts. Other than the cleanliness factor, we haven't really had many issues. There was a small issue with the garage door that wouldn't close yesterday, but I was able to get that taken care of.

I had a really good experience with the rep. We can reach him and he's very flexible with the time. He also gives really good information ahead. And he's very helpful. LGI is a good business.

The quality of the build is good. But it could have been a different material. For the flooring, instead of vinyl sheet, something like vinyl plank or a hardwood could make it more appealing to the buyers. Also, the carpet needs replacement. Other than that, for the price point, the home is reasonably good. On the PR side of things, everything is great.

The process was simple and easy, but with the demand in the market, there's nothing we could say on anything. Even as simple as when I wanted to change the closing time from 4 o'clock to 3 o'clock, they said, “No, because we have too many closings.” Whatever timelines the builders put in, there was no flexibility. It was not monetary flexibility or negotiations. The discussions went like, “Okay, if you want to do it right now, do it. Otherwise, you may not be able to close that.” The quality of the home is good, so I'm real impressed. There's no question there. There were a few items that were not completed before closing, but those are very small items. Those were listed in the process, and they're taking care of it. I will highly recommend LGI.

It was very convenient. The LGI reps were very flexible and worked around our schedule. We were comfortable with them, and the quality of the build is pretty minimal but okay.

We saw the house and went for it. It was already ready, so there was not too much of communication needed back and forth between the process. We had a home inspection done, and the reports came out fine. There were some issues that were encountered, but overall, it was okay. The only thing I would definitely suggest is having grass either on the front yard or the backyard. That would be a good addition to be done for homeowners, and it's something that should be taken care of from the builder itself. Overall, the experience was fantastic, especially since LGI had their own lenders that we could work with. That eased out the process of getting the financing done. If I look back though, the interest rate that was offered from the lender was on the higher side, which is something that should be definitely looked into.

The rep was wishy-washy. She wasn't the best, and I never got straight answers out of her. Pretty much the whole experience with LGI wasn't very good. They could improve on their communication, lying between different departments. Also, it's a nice house, but there's definitely some touch-ups that need to be done. I gave LGI a list of stuff that needed to be done before closing and majority of it was not done. I'm still waiting.

Bill the rep was good and very sincere, and I felt very comfortable. The ceiling height of the build can be better than what we got, but besides that, it's good.

The rep we worked with was good. He was responsive and answered all the questions we had. Our LGI home is good as well, but it's not great. There are some of minor things that they may need to include as per their standard. For example, in the master bath, there is no drawer or anything for towels. Also, the sprinkler system is the minimum thing that everybody is expecting nowadays for any house, and that is not included. Even as an upgrade, we didn't get an option to install sprinklers for the house. When you build a house, it is very important to water your lawn. Moreover, if you want to hire a person, that is another headache for us.

Tyler sold me the home, and he gave me some good information. He also gave me an option, and I could make a better choice, but I didn't. I don't like to stay close to the power land, so I didn't select the one that's a little too close to it. I got the second best option, which is also okay. I like the backyard, and everything inside the home is good. It's big, so we have enough space and everything works good so far. I talked with a few neighbors too.

The communication was excellent. Any time I called, I could get the rep, Jason, on the phone. If I couldn't get him, he would call me right back. The LGI reps were always very courteous, nice, warm and easy to talk to. Whatever we were concerned about, they got to it right away, so it wasn't frustrating at all. It was good. The quality of the home could have been a little better if we would have been allowed to choose some things that we wanted in the home. However, the rep told us from the outset that we wouldn't be able to choose anything, so we knew we would have to change things once we got in here. There’s quite a few things we're gonna have to change to our taste. I'm not fond of the stove and having the linen inside the bathroom. The sinks in the bathroom are way too small as well, and we're gonna have to change that and put in double sinks.

I viewed the house and ended up loving it. But the salesperson that I talked with gave me some bad information. The pricing they gave me was on the high side where it's excessively high. I couldn't afford it. So I had a good finance guy at the time and he said they were giving me wrong information regarding property tax. He looked into it and the amount he told me was a total of $600 in difference on a monthly basis, which I could afford. So I got the right information and a commitment from my financer that was going to be within my price budget. Then I signed and gave the earnest money for the house. But as soon as I signed and gave the earnest money for the house, everything started changing.

LGI had the best price, the best location, construction, and that is close to my work. The rep we worked with was good. Accessible at all times for any problem or situation with my house. We were very comfortable working with him. The quality of the house is also good.

The salesperson we worked with at LGI was very uncooperative and unprofessional with how he spoke to us sometimes. Lots of miscommunication, threatened to drop us to go to a different client if we weren't willing to cooperate better. It was horrible. The home buying process was hard because we went through their loan-affiliated LGI Mortgage Solutions. They didn't notify us that our loan had come in and out of closing several times and they never told us until a couple of days before we were supposed to close the first time, estimated closing. They also told us that the loan wasn't good enough and that we had to get more documents. It took another couple of weeks for them to get closing through. So, we closed an extra month longer than the estimated time.

The whole process was a little bit faster than I expected. It was 30 days or so. I've been in the home for a month and the quality is good. There's just one cupboard with a really big crack on it. Other than that, everything was okay. I like the place and the environmental community. I have started talking to a few of my friends about LGI and showed them my house if they were interested.

I was referred to by a friend who was actually looking into LGI. We ended up getting the same person that worked with my friend and he was awesome. Through about seven months of going through the experience of trying to buy a home and looking, the gentleman we worked with was the only one that took the time to get to know us and what we were looking for. He was really personable and we were really able to connect with. I absolutely love our home. We have two children and the yard is giving them their space. I love the fact that my kids can go outside and play and I don't necessarily have to worry. I also love that everybody seems to want to communicate. They want that community where others look out for others sort of thing, which I love.

We like everything about the home. But we don't like that there are a little bit of repairs that need to be done. When we moved in, they said that they were going to get it done, but we haven't seen anybody to back us up on that and to help us out with that. But I like the floor plan of the home. I like the neighborhood a lot. We worked with Cynthia and Tina and they were amazing. The communication was very well and they're very nice as well.

I got their model home, which they put up for sale and marked it down to 14,000. It seemed like a good deal. They said that the home warranty for 10 years would start from the sign of the lease date. It makes sense to have that at a slightly older home. But during the conversion process, they left a couple of things unfinished converting from their LGI office to the home. There are a few pending items that aren't covered under warranty, but that are needing replacement, and we haven't received them yet. The only other major thing was I had found a lot of tiles and sheetrock in the upstairs air vents. I'm guessing they didn't check the air vents when they redid the flooring. I was a little bit upset about that. I vacuumed it up.

Our consultant explained everything. He was patient. He did a good job. It's a big house and we got everything that we wanted. The community is awesome and the amenities are pretty good for the budget.

LGI's application process went all right. It's a little bit iffy right now with the whole warranty ticket situation, but it’s slowly getting taken care of. I feel, overall, it wasn't too bad. I've already contacted them and put a couple of warranty tickets out. I guess I just had to resubmit them online when I had a written agreement. I thought it would be taken care of with the written, but I had to put additional ticket stubs when going to their main office and explaining why it was going on because it's been over two weeks.

The application process was fairly easy, smooth, and quick. The sales agent was knowledgeable as regards what we were looking for and the whole process took about four months to complete. The home is good quality, too. It's a standard housing and for a growing family. All in all, I would highly recommend LGI Homes.

Everything was smooth with LGI Homes and there was good communication back and forth whenever anything was needed. All deadlines were met as well. Every date that they gave me ended up being the right date as far as the construction being finished, closing date, and walkthrough. All of that stayed the same throughout the process.

The process with LGI Homes took longer than I wanted it to, about a month extra. I was told that I was going to be done with closing then I got a completely different closing date, which pretty much inconvenienced me because I had to ask for an extension on my apartment. But that's life. I also wish I could’ve gotten a tub for my house, but no one gave me that option.

LGI Homes was doing first come, first serve and they weren't doing a bidding war. That was important to me. Plus, I'm a real estate agent, so I understand the importance of paying what you see on paper. My rep was Io and he was very friendly, honest, and upfront. I felt very comfortable working with him. He knew his product and about LGI Homes. I bought a basic home as a rental and for a starter home, it has almost everything. There's a nice park, basketball court, and basic upgrades in the home. After I bought the home, I sold another three to my clients.

It's been a great experience with LGI Homes. The process went very smoothly and quickly, and I was very surprised. It took less than 45 days. I came in to view the property and put in the application that day, and I was contacted by the lending officer a few days later, and went right to underwriting process. I was glad that most of the paperwork was electronic, submitting tax returns and pay stubs and all the other income documentation. They gave me a closing date on the day that I first saw the property. The quality is great too. It's a basic home, and I like that fact that if I wanted to customize it, I can do that on my own. The only drawback is the backyard, which is pretty bare. Overall, LGI homes are affordable and quality builds, and I love the buying process, and having the closings covered is a plus.

We like our LGI home. We haven't moved in yet, but we've been staying there doing simple things back and forth. I don't have a problem with the home overall. A light by the garage and then some screens for the window are on backorder. The only thing I don't like is they're not giving me a timeline. But as far as the person that helped us get the home, he's been helpful throughout the whole process. Even if I call him right now, he'd tell me he's gonna look into it. So overall, I don't have a problem with LGI and its representative.

My experience was a bit up and down. At a point, it felt like, “It's this or it’s nothing.”. But we worked that out. We gave feedback at the closing. Because it's a big purchase and you never want to feel pushed. And when we were negotiating with the lender, we had a better offer, but LGI Homes wouldn't accept an outside lender. They were, “Will you work with our lender or we take it off of your hands and we put it back on the market.” That was the only issue that we had.

LGI Homes helped with closing costs. We only saved up so much. And when they said, “Well, we help with the closing costs,” that caught our eye. That was like a blessing to us. Because we wouldn’t have been able to buy a home if they hadn't helped. They were the most affordable for us. We would have liked to have been more in, not too far out. But over here, it’s very peaceful. We really love it.

We saw signs that LGI offers a quick move-in and zero down. Plus, the home was in a neighborhood that we like. Customer service was very helpful. The home buying process took a little long and it was a little stressful. But everything went well. Our home is perfect and we love it. It's comfortable and the community is quiet.

We liked the floor plan of LGI Homes and the cost was about where we wanted to be. The home was also in an area we wanted. Everybody was super helpful wherever we needed help. The process was super easy compared to the first house that we bought. We like our new house. It's perfect for our family. We also like the park that's close to the house. Our part of the neighborhood is still being built out. Once that's done, it'll be better. But it's nice so far.

LGI had a zero cash down policy. We decided that with that and for a sure way of getting the newer home, we went the LGI way. Our rep was really friendly and showed us a few different houses. We decided on the one that was best in our price range. We were able to think over it for a day then we came back the next day and put the offer down. After that, the process was really simple. They answered the questions we had quickly. I had family come out to review the final walkthrough for the house and the contractor wasn't available. LGI made it work with the contractor so he could come and show the house, which was nice.

The realtor was great. He explained the process and showed a couple of maps. Then we went to a couple of the open floor plans to view that. But trying to understand when we could schedule the final walkthrough was challenging. That was a little frustrating, just because I'm a planner, I have a day job like they have a day job. But I can't get work off as easily as maybe others can. Also, some of the products with the build are inferior. My doorknob has fallen off a couple of times and I've only been in the house about two weeks. Other than that, I'm very pleased with where I ended up.

I bought my home from LGI 5/2019. Southwood Reserve Townhomes in Atlanta. And from the start there were issues, I should have stay away. I had to sign 3 different contracts as they kept moving me. Then I did not receive the down payment assistance of 10K due to bonuses which I didn’t receive every year, they kept telling me things were ok etc but it wasn’t. Started the process in Nov 2018. Fast forward to getting my sheetrock inspection will needless to say they came in only paint certain rooms not all them, you can see all the settlement nails, there was what seem to be a leak and in the kitchen, I addressed it and I was told someone would reach out, but nothing. In my living room there is a dip in the carpet that was never fixed, all my flooring is bubbling up, in my guest bath all the caulking is coming away from the tub. So I have big gaping gaps.

LGI was good. The overall service and the overall performance were satisfactory. We got a new build, and the quality seems good.

The home consultant was misleading. He was just being a salesman and lying about certain things to make it sound better. The upstairs stairs is not properly measured. There's also a couple of little minor details that I've noticed. But for the most part, it's a brand-new house. In the end, it is what it is.

I'm happy with the amenities in the community and the build is good quality. I had some paint issues but it was taken care of before I moved in. The construction crew was friendly and helped me out, and the consultant was nice and did good at communicating. She gave me video updates every week. Doing business with LGI was all good.

Everything was as good as it could be from application with LGI up to closing. It’s dumb we can't have a shed though. HOA said no.

The purchase process with LGI was really fast and our consultant was very nice. We were friends after the purchase. Also, in terms of buying a house, it was one of the easiest ways to do it.

LGI Homes finds the cheapest and quickest way to make a buck. This includes lying to their buyers, not following through with legally binding documentation, hiring individuals who have literally been told “just act like you know what you’re talking about”. They lied to us for weeks while we were waiting to close, did not fix one item from inspection before closing, and here we are one year later still fighting to have warranty claims fixed. Save your money and time and go somewhere else. It is not worth it.

LGI was the most affordable for what we were getting and our Realtor was good with the whole process. It went smoothly. We’re a military family though, so we haven't even stepped foot in the house yet. But overall, the experience has been good.

The customer service is excellent. Elaine was my agent and she had a prompt response. The community is good and the HOA is providing pretty good. The only thing I didn't like is that we don't have a swimming pool in two of our locations, in Princeton and Ponder.

A few things to consider before buying with LGI.

I came to know that LGI Homes pays for the closing cost. There were also some features that I liked, like the granite countertop, and the warranty. Also, the cost was reasonable. I purchased my first one, so I knew everything about LGI and it didn’t take me long to decide for the second one. I talked to the sales manager. Any questions that I had, he responded on time, by text message. They gave me all the information about what lots were available. The one I just purchased was under contract and someone decided to pull back. And it came back in the market. They sent me the information. I put the deposit right away. It was smooth. I trusted LGI. I could believe whatever they committed or promised. I closed both property remotely and on time, and everything is accurate. It's a gated community and a nice neighborhood. It got rented right away, nice tenants so far. It’s a good experience. I'm very happy about it.

LGI had good service. I like everything about my home. It's very nice.

LGI Homes lie about everything. They had zero communication during construction. Once we finally moved in 4 months late, we found trim missing from a closet. Drawer and cabinet fronts randomly fall off. My house keys only work on the front door. Door knobs constantly fall off, including the front and back doors. Downstairs won’t warm up due to the drafts from doors and windows. I have no window screens. I am not a first time home buyer and I’ve never experienced an ordeal like this.

Everything went pretty smooth, except the loanDepot. They don't answer emails and calls. If they can pick up immediately and answer their questions, that will be great.

LGI is one of the better choices and better range of prices that we wanted for the square footage. We decided what we like and the rep explained the process. I always felt like buying a house would be complicated and lots of people told me it's stressful and arduous but we experienced the exact opposite. We decided to go with the preferred loan people with LGI and I felt like that really helped the process because they worked well together already. It was very straightforward.

Larry was a bit pushy. He was very adamant on us using their lender and their title company. He constantly kept bringing it up after we had told him we were going to use our lender. He didn't seem to like that answer. When signed the documents, he made sure to point out everything that we did not get through LGI Homes by not using their vendor. After that, we spoke with his boss the rest of the process and everything seemed to have gone a little bit more smoothly there.

I bought a home from LGI and closed on January 31st with a contract that stated that deficient items would be tended to within 14 calendar days of closing. It has been 22 days and I have the following problems with no communication from LGI builders/Terrata on when they will be completed (including but not limited to the following):

The application with LGI up to closing took two months and everything went well.

In November, my husband and I bought a newly build house from LGI Homes in the Spring Ridge community of Spring Hill. When we first looked at the home, we asked the salesperson for LGI Homes that was showing us the home how big the backyard was as we wanted to possibly put in a pool. He took us out to the backyard and walked what he told us was the property line – which he indicated by where he was standing, was 28 feet from the back of our house to the back property line. We were pleased with that size yard and he agreed it was plenty of room to put in a pool. After we moved in, we decided to just put in a 20’ x 20’ patio. We contacted a company who then proceeded to work on getting the permit. They called us to inform us that we could not put in a patio that size because our property line was only 11.5 feet from the back of our house.

Shannon, the rep, was very good. She explained a lot and took us around to different models and I was very happy with how she conducted herself. She wasn't pushy at all and wasn't trying to sell us the house. She was just showing us the house and the house sold itself. I like all the walkways in the park. It was well thought out. LGI did a very good job of selling the house. The process that we went through was very neat and organized, and we even closed a week earlier than what they said that they were planning. I was very happy with the whole process and I had a very good experience with LGI.

We used the VA loan and the loan process itself was a little bit more difficult than normal. But LGI made it easy. There were some painting issues though as well as some plumbing issues two days into the move. Our microwave was broken when we moved in and it still hasn’t been fixed. Also, the carpet was torn. The house was pre-wired with Centric internet, but the whole street, the outside cables and the fiber optics, were not laid. So, we're still waiting to have internet. We were supposed to have it on the 1st but they have not started with laying the internet. We are trying to be flexible and patient with the internet. The contractors could be better. There were little things that we asked for repair such as the outside outlet. It was crooked and not sealed correctly. Also, there were chips in the granite. Still, we like the size of the house and the neighborhood.

We have a couple of issues in the home. One, the garage door doesn’t stay shff We could hear it when it raises back up. It’s got something to do with the sensor. So, what we have to do, after we let it down, it’s just switch on the wall, we have to lock it. Then in the kitchen, if we turn on the pantry light, the kitchen light will go on. You have to sit there and flip the switch and keep flipping it until it comes on. But that shouldn’t be hard. Nonetheless, I will still recommend LGI.

LGI's price was right for a brand-new home, for under $300,000. They also were veteran-friendly. They’ve been super helpful the best they can. We know that they're super busy but whenever they get the chance to help us on anything, they're always willing to help. I'm most impressed that we felt important to our rep, Chris. She gave us weekly updates as best she could and made sure that we felt that we weren't being forgotten. We would recommend Chris to anybody. However, going to our brand new home, there were still a lot of missing components mixed here and there. LGI could do better in getting ahold of better people to do their builds. But we appreciate how quiet our community is. We also appreciate how everybody keeps to themselves and try to be as respectful as possible.

I'm a first-time homebuyer and it went pretty smoothly with LGI. I feel that I got a home above what is probably out there so I feel good about it. Also, the amenities are exactly what I was wanting. I definitely did not want a pool. We don't have a pool and I'm glad about it.

My experience with LGI Homes was less painful. Marie was honest and patient. Kevin was real good too. The home is good but it has lot of things that need to be upgraded. A couple of my stairs are warped and need to be replaced. I have reached out to them but they haven't reached back out to me yet and it's been about a couple of weeks now.

The application process at LGI was great. It was fast. They were nice. They made it easy to understand. They gave us time to read through it. Buying a house is a bit daunting. But they really made it approachable. They didn't confuse us. They were upfront about everything, like the costs. We're really happy with the house. The house looks very nice. We've made a few touches of our own and it's just been great. We enjoy it. Backyard space is amazing. There's also a lot of space for cars. The location is super nice, very quiet. It's also right in front of the highway, which is super convenient.

I've had the LGI house for a year now. I like it. Everything went pretty well. The price was definitely the driving factor. It's my first time buying a new house. It was easy for me not to have to compete with other people putting in bids. It was straight to the point. A new house that comes with all the appliances, it has upgrades on there, too. I went under contract in December and I was already in the house by January. The person who helps me out, Shannon, was really good and polite. She made the experience really good for me. I saw a lot of reviews on the website. There's a community where a lot of the other homeowners complained a lot about other situations. But for myself, I never saw anything drastic. Every warranty claim I put in was resolved soon.

Purchasing the home was a smooth process. It only took a month, and we went with LGI Homes' lender. We’re satisfied with the home. We like the build. It has been minor things. But when we put in for repairs for the warranty, they don't communicate with us regarding sending someone out or what their intentions are to do about it. We submitted a formal complaint to the Better Business Bureau where their Vice President of Construction reached out to us specifically to handle a situation that took six to eight months to rectify. However, they advertised they would pay a year for the homeowners’ association fees. And we signed the contract that day with that advertisement and they decided not to uphold it because the closing date was after the ending window.

The gal that helped us was fantastic. Extremely knowledgeable, very professional. She was a likable person, seem to be friendly. For this price point for this LGI home, I'm very happy with it. There are a few small things that are neglected and I kept filing online to try to get them handled. They've come out a couple of times and corrected a couple of things. But there are still a couple that are being ignored. For example, I just got a guy come out to check my garage door because it was so noisy. He said, ”He didn't bother to bolt in the top of your garage door here when they built your house. They didn’t set up all the safety features.” For example, if your car's coming down on a child, it's supposed to stop and go back up. That didn’t work. It would have gone all the way down to crush somebody. I have two little granddaughters. So the garage settings, I had to hire somebody to come out and fix all that.

Kim, the rep from LGI, had a great attitude and told me everything I needed to hear. She spoke very highly of the company and the home. The community is quiet and I love it.

Our experience with LGI Homes started off great. We spoke with our sales guy and fell in love with what is our soon to be home. This was just about a year ago. Our house has not been built yet and there is zero communication unless we we reach out to our sales guy for an update. I understand that there are setbacks that cannot be controlled, however, our closing date has been moved about 8 times. Our lease was up at the end of 2021 and at that time we were told that our closing date would be a month after our lease ended. We didn't renew our lease because it don't make sense to if we would close a month later. A family member graciously let us stay with her until we close but she is selling her home so our living situation isn't ideal. I would appreciate more communication and honesty about the setbacks and updates about what is going on. We signed contracts end of March 2021 and we don't even have the concrete slab down.

LGI is supposed to judge on your credit score, but they could at least try to give you a chance because you don't know what happened to the person and how the credit got bad. It took a while to get it, but we got to it. Medina, the last person who helped me, was good. I was going through some rough periods and she never gave up. She tried to do the best she could to get us into the home. I like the new home community and I am 100% satisfied with the amenities.

The first time we went to LGI, I didn't know what reserves were and I learned about it. They got it together and then we went back to them. This time, it was good to go. Maria, the rep, worked hard to help us out and get the house. She motivated us. She called and checked up on us when we didn't have the house and we were going through the process. So, we appreciated that. Most of everything, as far as the inside of the house, was perfect. The only thing we had a little problem with was the driveway. Right now, we are waiting on the concrete. They redid it and it held water more than it did the first time. So, they gotta redo it again. I'm waiting on them to give us a call. And they apparently were supposed to fix the landscaping, but they didn't. The community is quiet and I would wave to the neighbors, but I keep it moving. I have a happy wife now that we’ve settled in. I did it for my family.

Ayo was a really good salesperson and did a pretty good job of showing the home. He was really hands-on and friendly. There's still a couple of things that need to be done, though. One of the big things I was worried about was a lot of standing water in the back. There was a lot of snow on the ground when I was shown the house when I signed and when it melted - plus it was raining - it didn't seem to drain away really fast. But when I went out there today, there's no standing water anymore. It drains fine but I was a little concerned about that. But I've already talked to a landscaper and I'm not gonna wait for LGI Homes to get it done. Also, it would have been nice if there's finish grading in the backyard, especially when you know somebody's paying over $540,000 for a three-bedroom rambler.

LGI offered what I was looking for in terms of the number of bedrooms and total square footage. The process was cool but the quality of the home is probably a little less than the quality of the home that I've had previously.

We were moving to the area and LGI was available for us. We got a home that was within our price range and we were pretty satisfied with the general layout of the house because it was all one level. We've always had two stories in the past so a single-level home was nice for a change. It's just that we're military and we had to buy the place virtually. There were discrepancies in the home that we called out over the video like the trim on the bottom, a chunk missing out of the baseboard, caulking done around the tub, and missing shutters on a window.

I like my new LGI home. It's well built. I like the design too. I also like the rep. He was great to work with. He kept me updated every Thursday. He would call me and tell me what was going on, so I always knew what was up. They still need to come and fix the doors in the house though. Most of them don't close and they put the bathroom door in the master bedroom backwards. The lock's on the outside of the bathroom. Also, instead of putting blinds in one room, put them in all of them.

I liked the value for the price in square footage with LGI Homes. The rep took care of me. Their preferred lender was bad though. Also, the countertops are not the best looking ones and the carpet is really cheap. Their vinyl plank is really nice stuff. They could have done that more throughout the house instead of mostly carpet.

Your home is your number one investment, I have been told since I was a child. I have purchased and sold a few homes and recently my husband was transferred to Florida. We began looking for a townhouse in the New Port Richey, Sea Forest Townhomes area. First we found FS By Owner and then considered the new build with LGI. (Ironically my daughter is also building a new Townhouse with Lennar Homes, so we are able to clearly compare the different company's customer service capabilities.) We were preapproved with our own Lender before we began but, LGI insist you interview with their Lender as well. Not letting you know that they "hard pull" your credit multiple times. (We even asked the 'hard pull' question up front!!) This should have been our first sign but, we are stubborn and continued forward. We put down a deposit on 10/25/2021. The foundation (and I believe 1st floor) had already been set before the deposit was made.

I'm not a big fan of the rep anymore. At first, he was great. But his communication wasn't there. We were supposed to close on a Friday. Tuesday, we haven't heard anything so we went back to the office and they said it had been pushed back two months. But the build quality itself is great. The construction manager was informative and helped us call out like paint touch-ups. We only had two small little paint things to fix.

The process with LGI was good. The appearance of the home is good too.

So far, everyone's been great. I started off on Zillow and called the number on file. Mario answered the phone and he was awesome throughout the whole process. He took my call, did the prequalification, and sent my information over in one week. Then that's what started the closing. I applied on October 24th and was approved the following week. It was pretty quick. The rep I worked with, Mario, was awesome.

LGI Homes was the only affordable option. I called their number that they had online to try and set up an appointment with them. Someone called me back from LGI in Belen. We set up an appointment. I just met with them and I signed a purchase agreement at the meeting. The application to closing took seven months. They actually had to build the home, and they had at least four months worth of delays.

There's been quite a bit of problems in our new home. The bathtub and the shower were hooked up backwards, a couple of our doors didn't latch and the cabinet was cracked when we got in the kitchen. That hasn't been replaced yet. The cabinet's missing a piece on one of the trim pieces that covers up a hole. That also hasn't been fixed yet. A week and a half after we moved in, our sewer backed up. They did snake that, but they're supposed to camera it tomorrow to see what's going on.

The people who sold the house to us were awesome. We dealt with Ed. He has been super helpful, kept us up to date and would call us often and let us know the status of the house. We signed the initial contract to buy the house back in March. Because of the COVID and my building supplies, we didn't get in until December. So, that wasn't fun for us, but we're in the house now and it is great. We haven't had any issues. We like the living room, kitchen and dining room area. I love how open it is. We've never had a garage, so the garage was a big plus as well. Go for LGI Homes. We had a great experience.

The whole experience with LGI Homes could have been improved. Originally, I had an 11th of November closing date. I understand with today's materials market, it might have been pushed back some. However, it's pushed back multiple times. In which case, I finally closed on the 20th. Then, the roof had major issues that needed to be corrected before closing. There was a host of other small things that I found throughout my initial walkthrough, which shouldn’t have been scheduled because the home wasn't ready. Following that, when it finally was ready and I was able to inspect the property, it still had quite a bit of stuff that needed to be done. The exterior grounds are still in disarray with construction debris and other materials. After closing on the 20th, I was informed that the initial punch list I had would be taken care of within a relatively quick time. I have yet to hear back from anybody regarding the ability for a punch list to be taken care of.

The application process was great. The closing was pretty quick. The house is of extremely good quality. There are a couple of things that I want to contact the builder for but I don't now if it's under the warranty or not.

It's really disappointing that there was so much pressure put on us. We were told that, “If you can't close by the end of the year, we're gonna have to move on to somebody else,” making me cry about it, and then my house is not even done. I'm having to decide whether I will wait to move my things in because they're still gonna be making a mess or move my things in and have to clean everything again. I was told everything would be perfectly spotless but it's not.

The LGI home we got is good. There are still some things that need to be fixed though. There was some paint mess. Also, our master bedroom door frame is chipped, so they have to come back out and reframe it. But with the holidays, it's having to be put on hold. But their customer service was good. Everything was really excellent. Bobby, our sales guy, was good and then the loan officer, Christie, helped us out a lot.

They were very helpful. They kept us informed of any updates. I also like the space, the home, the office and the timing.

LGI got me in quickly. The neighborhood is good and the quality of the home is decent. Overall, it’s pretty good.

The LGI rep we worked with was okay. He had really good communication, kept me up to date about everything for the most part. The home buying process was okay with an exception of my closing day. They were absent for last-minute stuff the day of closing while I was at closing after I had already wired some money to them. That would be my only complaint that I had. But that was because of loanDepot, not LGI. I like the home. I'm still waiting on my garage door fixture stuff, the opener. Other than that, I haven't had any issues. If I do have issues, they've been responsive.

The way the market’s been this past year, we've been home searching. It was a lot easier to go that route. We didn't have to do any bidding wars was our main thing. We just dropped in and took a chance, and it worked out for us. It was just simple as paying $1,000 and securing a lot. We really liked the way it was operated. With that size of a lot, with all the other homes around it priced to what they’re priced, it was a fair deal. It was a brand new home.

I'm the first person to own a house in my family. It was a little scary, but they walked me through it. They were polite and respectful. I'm the only breadwinner and they worked with me. I was so happy, unbelievable, that I was able to afford a safer environment and place for my family. I let them know that I got dyslexia, so I don't read and write too well and they had the patience and helped me out with it. I was very appreciative. The lady that I talked to that showed me the house was very polite and very patient, too. She went over everything, made sure I understood it. Even the financial guy called me all the time, kept me updated and helped me out a lot. He was beyond outstanding. LGI made it very easy.

I bought a house. I saw a new built home that fit our needs. The process was fine though there was a lot of paperwork. I'm in a new neighborhood and it's pretty empty.

I like LGI's home buying process. Brett, the rep, was very professional. He's always there and he's always helping me out. I call him and he always tries to find the answer to any question that I have. If he doesn't have it, he will find it, and he will call me back. I feel so comfortable with LGI. I was stressed out at first, but once I got there, Brett made everything so easy. He gave me confidence. If he saw that I was not sure about something, he kept asking, "You still haven't thought about it, huh? Let me just repeat the process again." And he will make sure that I understood the process.

As a first time homebuyer, I had already gotten rejected and started to see that it was probably going to happen a lot more. I figured it was probably in my best interest to buy new construction, where I wouldn't have to worry about being outbid over the price. I went with LGI Homes and the quality of build seems fine. However, the process of having to wait until the home was finished could be improved. I was given a closing date of October 22nd at the very beginning but I ended up not being able to close until the day before Thanksgiving. I understand that's probably not LGI's fault but after the original date passed, I was given a lot of other dates and they were very uncertain.

Standard products were used in our home. I already told the marketing people to let me know when there's a new house that comes in that area. Overall, LGI is good and a branded company. They're communicating properly.

During the home buying process, there was lot of information. For new buyers like me, we don't know a lot. It would be good if LGI can have a thing to show the back and the dark things that we don't see after we sign the paperwork. People don't really care about the dark area because they just want the house. But the quality is amazing, especially the amenities they have. The electronics, the fridge and everything look amazing. The top for the kitchen’s great. But they just gotta add some things. They say the home is almost $300,000 so why not put $1,000 for a machine for washing. I got a full bathroom so why not put a nice faucet? What they put is cheap. It doesn’t look great with anything. Also, in the beginning, I didn't like the location. It was too far. But after sometime, I found a lot of stuff around.

LGI had the right price for me. The home consultant answered any question that I had. If he didn't know won the spot, then he was able to figure it out. Compare to renting a small place, the home gives me my personal space to be able to relax at home. The only thing is that it's just a very quick process when buying a home but can take a long time with this company.

The rep I worked with was nice and the quality of the home is good. The community is okay, too.

I worked two years with LGI and they didn't turn me away. They were always willing to help out and try and get me to my next goal. It really meant a lot because I really didn't know anything when I came into this. I worked with Bobby and he did over and beyond for me. I worked with him for about two years so we built up a great work relationship. If I ever ran into anything that was an issue or something where I thought was a little bit overwhelming, he was always there. With the way the world is now, not a lot of people care but he genuinely cared about his clients. He knew my goal and he made sure I achieved it.

Brandon did a great job at the job that he does. However, I thought we were able to pick our lot at this location and pick house styles or a little bit more open than what it actually was. I wasn't informed of that until the end of the presentation. It left a bad taste in my mouth. I felt like I was at a timeshare all day. If he would have just told me that upfront, I would have been a lot better. It was his first day and I understand, he didn't want to scare off a sale. But, the first thing for me is just being honest with people. In our neighborhood, we have some really nice views of the metroplex. They release the homes only at certain times. That's one thing I had to find out at the end. The homes that were available were the first homes and down the bottom where they had no view.

I like my LGI house. The quality is good. I'm happy where I'm at right now. It's a comfy home for us. The only thing that was very disappointing was my original closing date was supposed to be on the 4th of September, but because of delays and not being able to get permits with the city, I wasn't able to close until 10 weeks later. But once they got on it, they built our house in no time.

It was a good home, set up how we wanted and was in the area where we wanted to be at. The LGI rep I worked with was also very good. When I initially reached out to him, he explained the whole process of how LGI was doing. When I came in and met with him, he showed me every single build and he helped us narrow it down. He was very thorough. They also kept to the timetable well. It got pushed back a tad, but I understand that that was more in line with how products are getting around these days, definitely. But they did a really good job. So far, everything has been very good with the quality of the home.

I bought the property back in March. I was supposed to close on August 20th and so my realtor reached out to Kevin, my home consultant, and asked him about that. I didn't hear from him again until September. He said there was a delay in bricks so it was postponed, and then it was postponed again to November 20th. Then he told me that we were going to get a clear close on Monday before Thanksgiving, that we have to have the whole thing done within 48 hours, and we have to do a walkthrough. I told him that I work on Monday and Tuesday from 7:00 to 7:00 at a hospital in Dallas, I'm 45 minutes from the property, Wednesday would be my only day off, and I couldn't be there for a walkthrough. I asked if we could push it off to the week after and he said no.

LGI is a good company. They will go for everything and beyond, what I was asking for. I'm very satisfied with them. The rep I worked with was also very knowledgeable and wasn't pushy.

Updated on 12/20/2021: DON'T USE LGI HOMES!! Find a home builder that cares. My build in Willow Creek was a nightmare. The workers are lazy and do not take pride in their work. Construction manager Matt is a great guy but not cut out for that position. My opinion is that he is not good at managing the work crews, or making sure there's no issues. We got to closing time and he didn't notice 2 walls were bowing, kinda hard to miss.

The buying process was different than purchasing a home and other circumstances. They were a little pushy about me wanting to use my own realtor. The closing was really tedious and long, longer than other closings I'd been to. But otherwise, they were pretty prompt and responsive. And everything happened according to the timeline. They didn't misrepresent anything and they actually exceeded expectations in terms of that.

The new home is great. It's what I hoped it would be. It’s bigger than my last place and it's gonna be spacious and allow my family to grow. But there were items that LGI did not complete prior to the closing, so we're still struggling with getting some of those items cleaned up. Other than that, the sales agent, Ricky, was knowledgeable about the property. She was always available for us whenever we have any questions.

I'm not happy at all with the construction part and the construction manager. The walk-in-through was done. Lights were hanging out of the roof, there was no putting it in a place. He put it back in there, but it's still missing paint job, drywall. We have holes on it, there was no cover. We have a basement, but it's all full of dirt. The wooden floors are moving when you walk. All the cabinets in the kitchen were not clean. Everything that we told him to be done, it's not done. I sent a message yesterday but had not received any response from him.

The LGI rep I worked with was very attentive. Whatever doubts we had, she was always there to answer our questions. She was available and was there for me. She was also very helpful. I was also impressed with the lady that was there helping us do the closing. My wife doesn’t speak English. This lady’s Spanish is damn near impeccable. It was awesome. I didn't have to sit there and translate the whole thing. She just did the whole thing in Spanish for us. I'm bilingual so it worked for us. It’s a good build. However, we're having trouble with our garage door. I put in a warranty thing for that yesterday. There are a couple of cabinet doors that are warped, too. But other than that, we are, in general, very happy and satisfied.

I got positive feedback about LGI, about the quality of the construction, the customer service and the support. They also choose a very good location. It’s near a school's location. The rep I worked with updated me on everything on the days of the progress. She's always available on the phone and texting. As soon as I needed some response, I sent a text message for any clarification or questions, she used to respond back to us. She did a good job in taking the customers and meeting their needs. I have expected much earlier, but it took a long time to get the product on time. But the quality of the home is awesome.

My wife fell in love with the expensive cabinets and the soaking tub. However, working with LGI was a little confusing. We looked at it on the 24th of October and closing was on the 24th of November. We had a lender already lined out. But our lender asked, “Can we push it back to the 1st?” LGI said no because they couldn't move the closing dates for some reason. They said, “If you use our lender, we might be able to move the closing date.” It was a mad scramble of the 11th hour to use their lender. But we eventually got it lined up with them.

The home buying process with LGI was good and the only hiccup we experienced was with the VA getting their inspection done. I’m happy with the quality of the build. We’ve noticed a few minor things but we’ve already consulted with the builder for the big ones. They’re taking care of things as we need them. It’s a tough period that we're going through with supply shortages but they're doing the best that they can. Everything's been positive at this point.

The guy at LGI Homes’ office was very helpful. We’re happy with the house and I feel good there. I like the quality of the build and in the home community, I could sleep with the doors open.

Medina, the rep we worked with, was alright. There were some issues with a build that she was communicating with us fully and everything turned out okay. But we spent months on delays. They couldn't give us an answer to anything with home inspectors. But we're happy with the home right now. There were some miscommunications but it wasn’t her. It was what she was being told to say by the construction management. She was a great person overall although there was some back and forth of maybe trying to manipulate the truth a little bit to try to keep us appeased. But I don't blame her.

The home buying process was good for the most part. I typically had to engage with to get updates but other than that, it was easy. When I would follow up, it was pretty prompt. The only other thing that I wasn't a fan of is having to mail a check in overnight. But I can do everything else electronically.

My LGI home is great and I am enjoying it thoroughly. It is a big relief finally being here. Coming from a one-bedroom, 500 square feet to a three-bedroom house is a big difference in space. David, the guy we worked with, was friendly, very knowledgeable and nice. But there could have been a lot more information given to me. Once I was hooked in, there was not an answer to give me any more information on the house. I inquired a few times about minor details such as what kind of trees we are getting and what the specs of the build are. I also asked a lot of information about future developments in the area and what’s the bigger picture. We did the other houses and other areas around here, and they had a lot of information about what's coming and what you're buying into. So I was a little disappointed in that respect.

Brandon was the salesperson and he is an excellent person. He is one of the best guys that I've worked with over the years. He was very helpful, very responsive, and was always providing the information and weekly updates. But there are a few things that could have gone better with the house. There is no sprinkler system on the property and in the bathrooms, the master closet and other closets don't have doors. Also, there are a few touching spots that are left. I am in contact with the builder and hopefully, he will resolve it. Overall, I'm very happy and satisfied with LGI. It's an excellent, very clean, and nice community.

I like the LGI homes and I like the cash flow it’s bringing to us. But the process is not really buyer-friendly, especially for people who are remote. In the past two months, we bought close to a million dollars from LGI and there's very little flexibility for LGI to provide us with. We're investors and it's very strict to only work with loanDepot, which is a preferred vendor. loanDepot has been slow and there are mistakes in their process, which we try to correct for. But then it was very strictly struck down. Other than that, it's fine. My agent did the final walk-around inspection and both of the houses are already rented out. I have a third coming in two weeks.

The home buying process was okay. The communication was really bad, though. They don't call you. I always get to call them and ask them questions. Even when I closed, nobody called. Now, I'm having problems with electrical work and tried to request a warranty. But I haven’t gotten a callback.

So far, so good. But the door handles have already started to fall off, so it's odd. And when I call LGI, their representative, Ryan, is always a little cold and eager to tell us that’s not with LGI, it's on my part.

I was pleased with what LGI was showing on the internet and I was even more pleased when I had a walkthrough of the home. I worked with Amber and she made me feel like this wasn't my first time buying a house. She was very knowledgeable and she helped me throughout the whole process. She gave me information and also informed me of information I did not know. Her manager helped me in making my decision as well. Everything rolled smoothly. I was really impressed. Also, I liked the community. I like how it's further up and not into the city as much as I thought it was. It's kind of in the quiet area of South Carolina.

I like the LGI representative I worked with. She was very responsive. But the area that LGI could improve on is the closing process. When they had the build completed, ready for inspection, they didn't really leave us much time for repairing the items that were noted in the inspection report. We were forced into the closing without getting those items addressed before closing. That threw me off-guard. Because usually, if you purchase a property, you would have everything fixed before we close the deal. Now, we still have pending items to be repaired after closing. There are some roof problems. The shingles are not well-situated there. If they can assure us everything gets addressed before closing, or give us more time for inspection so that they can fix everything before closing, that will be great.

The biggest thing that LGI tries to convince a customer is, “Only put $1,000 down, and you pick the floor plan that you want and what lot you want. But you can't really pick the lot, because we already assigned lots for certain floor plans.” In other words, they just build 20 homes and whatever house plans they have available at that time is what you sign for, and they only release so many at a time. I don't like how that's done. They’re production builders and I understand that. But they build it so quickly with three months as their timeline, and so they cut a lot of corners. I would rather be able to choose a lot I want to have and put the floor plan I want on that home, and so that's one gripe.

There was a lack of communication. I wasn't informed by anyone that the date was moved. I don't know if I would go with LGI Homes again, given the circumstances. It's one of the worst experiences that I had purchasing a home. Also, one of the windows had a leak coming through the wall. Some of the paint jobs were a little bit bad. We also didn’t even know that the backyard is gonna be all dirt. That wasn’t disclosed.

LGI will work with you and help you get the home that you want. Everything was good with the buying process. The rep was friendly, informative and stayed in contact with me. However, I still haven't gotten my garage key and my garage springs. The commode has also come about the floor in the guest bathroom and a couple of other minor things.

I like the models of the LGI house and the construction. There was a lot of space and the bedrooms were very big. I'm really happy because I like the house. It was a good job. I like the quality, the material and the details.

It was an easy process with LGI Hones. The only thing was we lost our salesperson. He moved to Seattle so we didn't have contact for a while. We had to reach out and ask where we were in the process. They gave us his boss, eventually. There was no transition that was smooth of that part but everything else has been great. They've been really helpful. They gave us an idea of how the process was and the time frame of everything. They gave us all the documentation and told us that if we had any questions, to give them a call. It's been a very pleasant experience and we are really enjoying our home. Everything is like the model home that we walked through. We are happy with it.

LGI is fantastic. I highly recommended the team that I worked with. Quinton, the sales rep, and Eddie, the contractor, were fantastic. I would definitely buy another home from those two. They were very helpful with us every step of the way. We love our home and the neighborhood. The only thing I didn't like is there is no real dining room. With families, you wanna sit to dine with your family.

We had a fairly quick turnaround process. We only had to wait a month and a half as we had just sold our home and we were fine with that. The frame of our LGI home was already up and we were able to see the progress at any time. If we had any questions, the representatives at the Falling Waters location were available to speak with us at any time.

I had some questions as per the quality of the build and some of the products LGI Homes was using. They weren't upfront with the whole bit about the Whirlpool refrigerator. My wife wanted a bigger refrigerator and we were repeatedly told by the sales reps that after we purchased the house, they could get it swapped out, we'd get 100% of what the value of the fridge is, and we'd just pay the difference for the one that we wanted. But we found out that it’s considered used and they won't accept it as a trade. Now I'm stuck with a fridge that's smaller than the one I wanted and not the one my wife wanted.