LGI Homes Reviews
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About LGI Homes
LGI Homes is a new home builder that builds homes and communities in more than 20 states across the country. It purchases, plans and develops land for its new communities and puts streamlined practices into place to cut costs and speed up the homebuying and building processes.
Visit www.lgihomes.com- Hires expert builders
- Uses high-quality materials
- Dozens of homes and floor plans
- Limited upgrade options
- Not available in all states
LGI Homes Reviews
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Reviewed June 6, 2020
The combination of the price, the builder incentives, and the amount of home that we were getting for the money led us to choosing LGI Homes. We were shopping for a new home or an older build in the Sacramento area. We were looking at some new construction nearby, and I had seen an ad for LGI online. I said, "While we're out here, I wanna go over here and check these out.” When we found LGI, with what we could get for the same amount of money compared to what we could get in Sacramento at a used home, it just made so much more sense to go with a new one. We knew that when we moved in, we would have no problems, that we had the warranty on all of the construction. We’ll have a brand-new roof, furnace, all of that. No mold, too.
We met with the Realtor, Steve, and it was super easy. They had three options of the one-story I wanted. We started with the smallest one and then worked our way up. The smallest one was too small. The middle one, we were going, "This might work." We saw the larger one and we wanted to go back and look at the middle again but we were like, "No, we're definitely going with the larger one." One of the things with LGI is that you don't have the options to upgrade. What you see is what you get, and that actually helped. They didn't even have models. It was like the home that you look at is what you're buying. It made the purchase really easy. No hassle, no negotiations. There is a base price and then you add cost for everything that you want. Although, there were a couple of things I would've liked to have differently that I can do myself. For example, the carpet in the hallway, I would've preferred flooring.
Our home was sold before and it fell out of escrow, so it was pretty much built. There were a couple of minor things that needed to still be touched. But by the time we were ready to close, which was in less than 30 days, it was ready for us to move in. We've only been here for two weeks but so far, it's been great. We haven't seen any major flaws in the build. There's always a few minor things here and there but Ron, the construction manager, has been real responsive and came and touched up a couple of things.
I really like the wide streets. There are sidewalks, too. We both love how quiet it is here and where it's at. I’m not crazy about the bugs, though. We're not far from some rice fields and we didn't think about that when we bought. The bugs at night are really bad. But obviously that's not LGI's fault. We like to go out for a walk or a bike ride and the neighborhood itself is great for those. We're an exit away from the nearest town and about 30 minutes away from Sacramento. There are amenities available and I'm fine with that. It's a very low crime rate and there's nobody here but the people who live here. My insurance rates are low because of that.
I work from home, and I love being here and how spacious, light, airy and totally relaxing it is here. We came from an apartment complex, and being in a home, it's just quiet. There's no music next door and nobody's running the vacuum upstairs. As far as our lifestyle being at home, it's just been blissful really. I tried to get both of my girls to buy. I was like, "They still have homes for sale."
Hi Brenda, thank you for the review! We do believe our homes are a great value and are glad that you agree. There are several benefits of owning your home over living in an apartment and we are thrilled that you are enjoying them. Congratulations on your new home!
Reviewed June 5, 2020
I was looking at houses in the Arlington area. I wasn't finding what I was looking for and the houses were being snapped up before I could even make a decision. My real estate agent put me in touch with Monica at LGI Homes and they did a financial comparison. I realized that was a better route to go. Monica was wonderful. She was my original rep. She called me weekly 'cause I purchased a home in December. But because of trying to get the building permits 'cause of the Coronavirus, I wasn't able to move in. But at any rate, she was wonderful. She kept me posted every week. If I had any questions and she wasn't available, she always got back to me, sometimes on the weekend. I've always been able to go to her. She got a promotion and she deserved it.
I was turned over to a guy named Eddie, and what a difference. I know he did some stuff but he never called me or kept me informed. If I had a problem, I never knew what the solution was. And then, if I talked to anybody else in the office, they laughed a lot and they just disrespected me. They didn't take me seriously. If Monica couldn't do anything about it, she would call somebody that could. But I called Monica and asked, even though it wasn't her position, could she be with me at the signing and she said yes.
The biggest problem that I had is that after I had signed the paperwork and at the closing, the concierge with my real estate has been trying to get the electric meter turned into my name, and just was told time and time again that it was a business meter and they couldn't have it turned over onto my name. The rep tried it weeks before the closing, and then he tried after the closing. I spent hours on the phone before I could find out what the problem was, and also because Eddie, the guy that was supposed to find out what was going on, the only thing he said is, "There's nothing I can do about it."
What happened was they had taken out all the meters on my whole street. It's all new, but they hadn't taken out mine. When I explained that to Eddie, he sent somebody out to take a picture. But I got disrespected by that guy, and he said, "I won't even show Eddie the picture, then. I can't help you.” He just laughed at me. When I finally got to the bottom of it and explained to Eddie what the issue was, the switch got turned on. But I went 24 hours without air conditioning in the heat. They didn't come out when it all of a sudden turned on. When I asked Eddie when the business meter was gonna be removed, he said next week. Next week came and it wasn't removed.
I called Monica and said, "What do I need to do to get rid of this business meter? They disconnected my neighbor, but not me." She was at the hospital. Her mother-in-law had a stroke. She said, "Let me get on that. I will find out and I'll call you tomorrow morning," which was Saturday. She found out what the issue was but Eddie had already promised me it was gonna be last week again. So, two weeks in a row and he promised me. When Monica finally got back to me, she said that they have a work order in but it just hasn't been done and it's still there.
I couldn't ask for anyone better than Monica. I can't say enough good stuff about her, but I can't say enough bad stuff about the guys that were left in the office. Obviously, the quality is like night and day between her and the other salespeople. When I was on the phone one time, I heard someone in the background saying, "Just hang up on her." And I said to him, "Who is telling you that?" And it was the same guy that took the picture. He wouldn't tell me his name. I said, "Man up. I'm asking you what that guy's name is," but he still won’t tell me.
The home is a little cheaply made. I didn't even think to look to see if there were gutters and I don't have any. Nobody does. I thought that would be a standard. Your roof's gonna rot if you don't have gutters. What I've done is I've filled in for what wasn't there. Of course, I didn't get to pick out colors and stuff like that. But I like the house. I made the right decision for the finances that I had. I didn't go for a loan. I paid for the house. Somehow, I might've gotten quality service, but I certainly didn't. But at any rate, except for the customer service, I would recommend LGI Homes.
Hi Sandra, thank you for taking the time to review us. We agree - Monica definitely deserved her promotion and we are excited that you enjoyed working with her. We apologize for the trouble with the meter delay, but are glad it got sorted out. We are glad that you feel that you overall made the right decision for you. Congratulations on your new home!
Reviewed June 4, 2020
I was living in an apartment and I was tired of renting. I realized I can spend the same amount of money investing in a home. Half of my apartment was released and we were looking at preowned homes but they were just not in good condition. Also, if I buy that home, I was gonna be spending money on roof, appliances, flooring. So, we looked at new-build homes and LGI got our attention. If you get a new house, no one has lived in it before. You know the roof is gonna be fine for 10 years, and the appliances and the flooring are gonna be good, which was why we kinda chose new build. The house took five months and they actually got it four days before the closing date. The reps gave me updates a couple of weeks when my house was being done, so the communication was good.
There were some touch-up paint that I did, but that was fine. I can do that stuff. The carpet is not good quality but it’ll work for a couple years. We live on a farm with cows and we kinda get the manure smell so that kinda bothers me a little bit but it goes away. With all these buildings going on, it’s probably gonna go away pretty soon. So, overall, the community is good. LGI is building a lot of homes out here.
Hi Kyle, thank you for taking the time to review. We definitely agree with you - there are many benefits of buying new construction over resale! We're glad that we could help you out of your rental situation and become a homeowner. Congratulations on your new home!
Reviewed June 2, 2020
Angie of the main LGI Homes office in the Presidential Glen was really helpful. She followed up, gave me updates, and explained everything to me. I like the home's location and that it's quiet. It was really a nice experience. I haven't gotten the chance to use the amenities because of the COVID-19 stuff going on, but it looks good. I can't wait to get over there, look around, and swim in the pool.
Hi Horacio, thank you for the review. We can't wait for you to be able to use the amenities! Congratulations on your new home.
Reviewed June 1, 2020
My friend bought a house from LGI Homes and referred me to them. I went over there and I talked to them. And they offered me a good plan to buy a house there. The rep was the greatest person. He explained how it works, and how everything goes. He also got a great attitude. I'd have liked them to have set up the Wi-Fi lines before we move in. They should get everything ready set up for the new home buyers to move in. But the home is great and I love it. My favorite is having the garage. Everybody in the community is friendly. I’ve been telling my friends about LGI Homes.
Hi Jose, thank you for the review. We are dedicated to providing exceptional customer service and love hearing that you enjoyed working with your New Home Consultant! Congratulations on your new home!
Reviewed May 31, 2020
I have been house hunting and it was getting a little aggravating ‘cause we’ll see a house and before we put a bid on it, somebody already took it. Joshua was the rep that when I got to the LGI Homes office. He explained to us the process, and it seemed so simplified that I found it hard to believe. Then he showed us the property, punched the numbers in front of us and let us talk in private. We made a decision to go forward with it.
Going through the whole process, he kept informing me of the updates and I was able to see how much the process was going in different stages. Once the doors and the windows were up, we were welcome to come any time to pick up the key, spend whatever time we want in the home and take pictures. It was an awesome experience.
I love our home. Right now, the builder, Adams, are building next to me. The only thing that they have that is solid is the foundation. Everything else is just wood. Our whole structure is in cement. Joshua explained to us how in different sections of the home there’s more structure with rebars of iron all around the home. We know when a storm comes we’re gonna be okay. We live in Florida and we get a lot of hurricanes so I felt confident about the quality and the structure of the home.
The last time I went to an LGI place they have bought the whole community and they started building all LGI Homes. But the community I live in now bought the lot. The only problem that I’m having is, the next-door neighbor, he burns his grass or whatever he cuts from the yard instead of putting it in a bag. The burning catches our side and my husband told me that’s illegal in Florida. He was the only one in that corner where his house is. The lot where they’re building next to mine was always empty so he had the privilege of doing whatever he wanted. Also, me and my husband work early but he puts his music loud when it’s Sunday night.
But as far as the home and its quality, we’re very satisfied. I’ve talked to a few people that I know already and told them about it. I have a friend who’s been buying for a while and every time, it's the same experience. He puts an offer but by the time he gets home it’s gone. I keep telling him, “You need to just go brand new. You have no worries about anything and the process is so easy. It’s not stressful at all.” Through the whole process, there was no pressure on us to buy at all. Every decision was important to us. Everything was very smooth and we were in control of everything. It went really good with LGI Homes. At the end it got a little complicated, but everything went through.
Hi Johanna, thank you for the review/ House hunting and bidding against other buyers can definitely be stressful, and we're proud to offer a simplified process! We are glad you enjoyed the process and are recommending it to others. Congratulations on your new home!
Reviewed May 30, 2020
A co-worker told me about LGI Homes and I called them. Dealing with my reps was quick and easy. They told me exactly how things would be and things were not really customizable. The home I got has been straight so far. However, LGI could have fixed my cabinet which was messed up. It looked like somebody took a big bite out of it.
Hi Taj, thank you for the review. We are proud to offer a simplified buying process and are glad that you felt the team was very up-front about it. If you have any problems with your home, please submit a warranty claim through the online portal.
Reviewed May 30, 2020
I was living in an apartment and we wanted to buy a new five-bedroom home. I heard about LGI and I came to do the interview. The reps were friendly, and they welcomed us and listened. It’s the first time we bought a home and the quality of the build is good. We got the five bedrooms and the three bathrooms. But they explained that it’s only four and a half bedrooms and there are three bathrooms.
Hi Mustafa, thank you for taking the time to leave a review. We're glad you enjoyed working our team. Congratulations on becoming a homeowner!
Reviewed May 29, 2020
I was initially looking over at KB Homes and they were like, “Prices start here,” but then they have 30,000 extra in upgrades if you want specific things. LGI was in the same neighborhood and I went to them. One thing I really liked is the fact I didn’t really have options to choose from. It was kind of explained to me how you buy everything in bulk. You kinda get like the cookie-cutter house with everything being the same on the inside but it saves costs.
It was nice that it was standard with the marble. I also really like the counters and the cabinets, like the colors, as well as the carpet and the linoleum. But there are gonna be stuff I’m gonna upgrade myself instead of like, “In every room come with a ceiling fan,” but they're not necessarily the ceilings fans that I want. It’s kinda nice that I could go out and pick and choose the ceiling fan that I want instead of having to pay for it upfront like as an option. Everything was good. There were a couple of issues here and there when I moved in. But with the quickness that the house was put up, it was kind of understandable. LGI handled it and got it all taken care of. I’m very satisfied. My sales rep was awesome too.
Hi Andrew, thank you for the review. We are proud to offer move-in ready homes with upgraded finishes so that we can simplify the buying process and pass savings on to you! We're thrilled to hear that you appreciated our processes. Congratulations on your new home!
Reviewed May 28, 2020
I went online and looked LGI Homes up and then found out where they were located. The next time I was down in North Carolina, I stopped in and Sam showed me the various models. We looked at a lot that I liked and that was it. As far as the build of the house, I got what I paid for. I didn't expect any more than that. I'm 75 and at this time of my life, I wasn't concerned about it lasting for 20 or 30 years. I just want something that was economical. It allowed me to buy without acquiring any debt.
Paying cash makes a big difference as far as the process is concerned. They did tell me they would have the house ready by April 22nd which they did. I had a couple of little issues but they were not big issues. The ceiling popped out of where they were. A couple of times, the construction manager came around and he fixed them. So that problem is gone. They couldn't have done any more because they didn't advertise the homes as being anything but a good buy for the money.
Hi Harry, thank you for the review. We're glad our team was able to help resolve the issues with your home and that overall it is meeting your expectations.
Reviewed May 28, 2020
We pulled out of our contract with this other builder 'cause the building quality that they were doing was not where we wanted it to be. Then the house that LGI Homes had, the close dates were conducive and worked into our schedule so we went with them. Their home consultant was okay. I bought a lot of houses and LGI Homes could have been more interactive. They were a little less interactive with keeping in touch with what was going on. The mortgage person from the other builder was a lot more interactive and kept us informed. We really didn't get that from LGI Home's lender.
The home is in a nice little community. But there are probably better places you can go to get a home. There were a lot of perks to LGI, but there are a lot of other things that just didn’t get done that could have been done. There were a few things on the house that I noticed that wasn't taken care of the way that LGI Homes should have by the superintendent. The front door got a hole put in it. Somebody had punched a hole from the inside. They patched it and did that and didn’t take care of it. One of the stair treads got broken. The guy who replaced the stair tread cut it in half and moved the one piece from one side over to the side and then put a new piece on the other instead of just putting a new piece in. You can actually feel that under there.
I had pictures and brought it to LGI Home's attention. But it just seemed like it didn't matter to them since this was a spec house. Their care for the quality of the house they produce is that they are just doing their job. They really need to step up their customer service side of it. If I was a new consumer, I probably would have been disappointed because I wouldn’t have been felt like I wasn’t important. Walking into it, knowing the process and everything else, not being my first house, I knew what to expect more or less. Overall, LGI Homes wouldn’t be on my first choice to tell somebody to go to.
Hi Lorenzo, thank you for the feedback. We should have reviewed any problems that needed to be fixed during the walk-through before closing. Please be sure to submit a warranty claim through our online portal for any problems you may have.
Reviewed May 27, 2020
Tina, our home consultant was good. I asked them how the house comes as far as blinds, screens and glass doors and she informed me to go to the website. When I went to the website, the website didn't say anything. There are only blinds on the first two rooms and there's no screen in the sliding door. It was something that I wish I knew. They pride themself on being affordable. By affordable it means that there are some things they don't do by not putting blinds on all the rooms and by not putting up a peephole. They were saying a lot of the new doors don't come with peepholes and they have to be custom-made.
I want a screen to the sliding door. I’m here at the Home Depot to see how much they’re gonna cost me to put one in myself or to pay somebody to put it in. Hopefully, the same people at Home Depot will put it in as well. The screen door is $100 and for them to do it is probably gonna be $150. That's more than the glass door and they end up being more money than the price of the screen door. Also, I feel like the HOA is a waste of my money. I have voiced it multiple times and I still feel the same way. But other than that, the community is great. They still have so much to do in the neighborhood. They have multiple lots and they have gotten 25% down.
Hi Sherline, we do include beautiful finishes and several things that would be upgrades at other builder, but we do apologize that our team member did not give you specific information. We're glad that you are enjoying the community overall!
Reviewed May 26, 2020
Everything worked great. Everything went as planned in order from start to finish. I worked with a Realtor and the LGI lady that worked there. So it went very smoothly. They were very nice and very helpful. The quality of the home is really good. I really love it. I like the community. It's very quiet and the neighbors are friendly. The only thing about the home is that I was trying to fix things that when I went to the walkthrough but they haven't done anything yet. The outside of the home is not painted evenly. I noticed it and people that come over to my home noticed it as well. I'm waiting for them to see if they can come in and do a little touch up with paint and fixing a couple of things like the drawers. They won't close correctly and they get jammed. Also, the floor had a crack and my daughter's toilet has a crack on each side on the floor.
Hi Cassandra, we are happy to hear that the buying process went smoothly! Please be sure to use our online portal to file any warranty claims for problems you may have. Congratulations on your new home!
Reviewed May 26, 2020
We tried to use LGI Homes way back when and had a bad experience. We went with somebody else instead. Now, we're in a different area and we decided to try them again. This time, the rep we got was wonderful. From top to bottom, this was the easiest home we've ever bought. LGI had professional and nice people who were very willing to help us. They answered all our questions in a timely manner. They were all working as a team and I was very comfortable going through their process. They went above and beyond.
The home we got though is not of a quality that we're used to. The walls are very thin and if I'm standing in my living room and people are standing in my front yard, I could hear them. Plus there are no linen closets. Still, it's fine for what it is. We were gonna have a home completely built from the ground up in a different subdivision. However, due to COVID, everything got pushed out. We had to get a house and we couldn't wait. LGI already had one built and available so we took it. The community we are in is awesome and so are our neighbors.
Hi Holly, we are glad that we were able to redeem ourselves and that the process went so smoothly! We are proud to offer move-in ready homes and are happy that we were able to help you get into a home quickly. We hope you enjoy your community for many years!
Reviewed May 25, 2020
I was looking for a new, single-story house and there were several companies that were building those houses. We went and looked at three of them. I saw a housing development on Zillow and found out that it was LGI. We looked at a lot and the house that we like was gonna be built on the lot but we didn't like the lot. We walked away and started looking at existing houses in another area of town.
Then, someone else's financing fell through and that's how we got this house because we liked it a lot better. It was the model of house that we wanted. But the soil in North Carolina is red clay and we have some drainage issues. We're gonna have to talk with the builder about that 'cause with all the rain we've had these last two weeks, our lawn is mushed. But all in all, we're happy with our home.
Hi Teresa, thank you for taking the time to review us. We're glad that we were able to help you find the home you wanted! If you have any problems with your home, please submit a warranty claim through the online portal. Congratulations on your new home!
Reviewed May 24, 2020
I got LGI Horse Estates through my mailer. I spoke to the rep who was very nice but it was just too far. Then I looked at their Forney home and I talked to a couple of guys there and they were really nice too. Then Shady Oaks came up. I went online and called them. My final salesman was Maurell and he was great. When I agreed on the location, the process went pretty fast and I was moved in within two weeks.
It's my first home so I'm a little confused about little stuff to do. But my neighbors are really nice. They helped me getting my warranty and finding my mailbox so I really appreciate it. I've only been here for a month but I like it so far. It was an awesome experience all in all. It went very well and I would recommend them to anyone who's looking for a home.
Hi Samantha, we are glad that we had a location that you liked! We appreciate your recommendation and hope you enjoy your new home for many happy years.
Reviewed May 23, 2020
I had problems getting approved with the other companies and decided to go with LGI Homes. Malik, the rep, was all good and went above his duties. The community is quiet and I love my new home, which is spacious. It’s great.
Hi Bobby, thank you for the review! We're glad Malik was able to work with you and help you achieve the dream of homeownership. Congratulations on your home!
Reviewed May 22, 2020
A new-build got a structural warranty of not having to worry about all the stuff I might have to fix when I bought a new house. The home consultant was always pretty good about answering my phone calls. The only issue I ever had was with the mortgage lender who I tend to never get ahold of. But that doesn’t really do much for him so he was fine. The house has good quality and the community itself looks nice.
Hi Cody, thank you for the review. Having your home covered by warranties does provide extra peace of mind! Congratulations on your new home.
Reviewed May 21, 2020
I saw them on Facebook and they had had a first-time buyers sign. I never bought a house so it made me go that route. They helped me out with a lot. I love the quality of the house. The community is pretty nice. It’s still ain’t full yet. But everything has been going good.
Hi Porfidio, thank you for the review. We love helping first time buyers make the dream of homeownership come true! We're glad that you are enjoying your home and we hope that you spend many happy years there.
Reviewed May 20, 2020
I was looking for a rental or buying and I found LGI in Craigslist. I liked the neighborhood and the area, and they were the ones building there. During the building process, the reps were on time but the brand-new house wasn’t built right. We did the walk-around before I closed and we marked all the issues. Then, when they fixed them, they were very dirty and everything had to be cleaned. When they framed a bunch of stuff or when they put the drywall on, it was not straight. You could see some beams that were quite bent. I’m not sure why it didn't occur to the person that put the drywall in the first place that it was not straight at all. You can tell that it was built quickly and with not much attention to detail. There’s also a piece of roof in the back that they're gonna come back to fix because it’s really out of whack.
Hi Razvan, thank you for the feedback. We are glad that we were able to get some of your problems resolved. If anything else arises, please be sure to file a claim through our online warranty portal!
Reviewed May 19, 2020
I thought it was gonna be zero down, but it turned out, it wasn’t. But everything was good when I dealt with the consultant. In terms of the quality of the home, everything seems pretty good.
Hi Kyle, we appreciate you taking the time to review us. We do have $0 down financing options in most locations, however the restrictions have gotten tighter with the recent events. We're glad that you still enjoyed working with our team! Congratulations on your new home.
Reviewed May 19, 2020
LGI was just something I looked up one day a couple of years ago and they popped up. I visited it and saw what they had to offer. I wasn’t able to do it at that time, but they gave me the guidelines of what to do to come back and get a house. So, I did what I had to do. I fixed my credit up as much as possible and they gave me an opportunity and it was awesome. I’m blessed, especially in this time, to have a home.
Jose, the person who helped me initially, walked me through everything. Pretty good details when I did my first walk through. Explained to me what I needed to do to get the loan that I wanted to get accomplished. He communicated with me every time I needed him. Everybody was good. It was a lot easier process than I thought it would be because this was my first home. Especially with the programs that they offer and me not having to have a lot of money for a downpayment and closing costs, it was probably the best situation possible.
I liked that LGi offered a brand new home. It's a bit different from designing your own home, but being able to be a part of the process of going there and seeing your house built and having constant communication with them, and that you can go into their office and you are someone that has rented for 10, 12 years, 5 years, 1 year and you see the things that they can offer and what it takes for you to get into the position to take advantage of those offers, it’s not difficult. So, it’s something that I wish a lot more people that are in apartments would think about how they would budget their money. Because before, if I was going to move to another apartment. I was paying $1,600 for a two-bedroom apartment and I paid the landlord who I rented it from 3/4 of her loan on that place.
I like the community - the quietness, the view of where I’m at, the ridge—orange groves all around is something that I’ve been familiar with, living in Florida for a long time. So, I like it a lot. I have some security cameras just for safety and to be able to help my neighbors with any kind of issues. But definitely a good neighborhood so far.
Hi Francisco, thank you for the review. We are thrilled that you followed the advice of your New Home Consultant and that we were able to help you achieve the dream of homeownership! We definitely agree that renters should look into owning a home instead of spending it on rent. We love hearing that you like your community. Congratulations on your new home!
Reviewed May 18, 2020
LGI Homes' rep spent time talking to you and explained stuff to you. He went everything over and over and asked questions. He didn’t mind going back over some stuff and telling you how it goes and how it runs. I went with a new build so I wouldn't have to do a lot of repairs going in. The quality is good.
Hi Bonnett, thank you for the review! We are dedicated to helping you understand everything about the process and the home and are glad that you felt taken care of. Congratulations on your new home!
Reviewed May 17, 2020
It been awesome with LGI Homes. We moved into our new house over a month ago now and we're so happy. My dad who's in another state sent me an email that there were new homes in our area in Florida for a pretty good price. We went to the LGI Homes office to check it out and we didn't even know it was going to be a possibility. I was like, "Wait. So we can actually get a new house?"
Rebecca was awesome. She was always checking on us on top of everything. She's actually the reason why we came to this neighborhood. We had come here a while ago and we hadn't heard anything back from our consultant. But when Rebecca started, she called us and said, "Hey, how did everything go? I see you came. What happened?" She was really knowledgeable. Aside from call, she sent us texts and emails. Everybody at LGI Homes was pretty straightforward, like the mortgage person who let us know what they're doing along the way.
Our home is amazing. We like everything but mostly the kitchen. It's our favorite part, that's why we took this floor plan. We had to wait a little while longer till they started building this model again but that was okay because we really wanted this one. We like the community, too. It's really quiet and everybody is a homeowner, which is a good thing.
Hi Michelle, thank you for the review. We're glad that Rebecca got back in touch with you and we were able to help you become a homeowner. Congratulations on your new home!
Reviewed May 17, 2020
We did a walkthrough of an already built townhome unit that they had. I enjoyed the area and I liked the property and the construction design. So it seemed like a good fit for me. They're still doing some constructions in the community, but it's nice to see that they're still building up and adding to it. I enjoyed the amenities. The lack of customization was something different, but at the same time, there wasn’t anything that I wasn’t getting that I wanted. So anything that I want to customize or add, I'll just gonna do that down the road. But it wasn’t a dealbreaker for me. In some places or builders, to add customization was gonna be an upcharge. So for what I was getting for the price, it was still a good deal.
LGI has been pretty responsive for the most part. I have noticed a couple of issues or missteps since moving in, but they’ve been very good as far as getting back to me and doing a walkthrough, taking notes of what else needs to be fixed and what things were being overlooked. There's kind of a time delay in getting those fully resolved because of everything that’s going on with COVID-19 and some other restrictions, but for the most part, I haven’t had any issues or complaints.
Hi Jasmine, thank you for taking the time to review us! We are proud to include upgrades and avoid surprise extra costs and are glad that you appreciated what was included in your home. We're happy you are enjoying your home and wish you many happy years in it!
Reviewed May 16, 2020
I like the LGI Homes sales rep. He was quick to get back to me on any question that I had. This is my first house and when I got the papers, I didn't understand, but he helped me a lot. I didn't know how to make a payment because when I make a payment, I prefer to make it online. I called the guy and asked if he could help me with that. He said to come and he'd help me.
I have an issue with the door when you go to the yard. When you open it, it’s a bit tight and really hard. When you close it, it’s also really tight. It was the same thing for my room. The door was a little tight, but the guy fixed it for me. All the restrooms are so nice and perfect, but all of them don't have the thing where you put the towel. Other than that, I like everything about my new home. To me, it's perfect.
Hi Javier, we appreciate your review. We are dedicated to exceptional customer service and are happy to hear that our team answered any question you had! Congratulations on your new home.
Reviewed May 16, 2020
My loan officer that I worked with was super awesome. The guy that sold me the house was Casey and he was a gentleman. I came in and saw Casey one day and I told him what I wanted and needed and then he showed me some floor plans. I filled out some paperwork and after that, I came back in and gave the loan officer all the stuff she needed. I put down my earnest money and then came and sign for my house. The process was super smooth. It was everything they said it was gonna be. There was no surprises and they got me to close almost a month before I was supposed to originally. I love the quality of the build and I like the community. I love my new house. It made my life way better.
Hi Justin, we appreciate your review. We are proud to simplify the homebuying process so that there are no surprises, and are glad you enjoyed it! Congratulations on your new home.
Reviewed May 15, 2020
LGI does a great job. They have very good and personable people. My second language is English and my first language is Spanish and I understand everything they say. The home consultant, Kevin, took the time to explain better and everything that I can't understand. His attitude and his emotions stood out. He personally helped me out and he explained everything that I have to do step by step. They would call me every week and they would send a letter or text. They do everything I say. I’m also very satisfied with the amenities. I feel comfortable and safe. It's exactly what I was looking for and what I expected.
Hi Marlon, thank you for the review. We're glad our team made the process smooth for you. Congratulations on your new home!
Reviewed May 14, 2020
We've been looking for a home for years. We looked into Lennar and the Ranch model homes and into KB. There was nothing that really popped out at us as far as the amenities that go along with it. But our experience with LGI has been amazing. The pricing for us was reasonable. It's expensive 'cause it's brand new but it's in our comfort zone.
I and my husband have been looking into the area for four to five years. It was like a dream come true for us. LGI's garage opener is amazing and the two-car garage is what sold us. A couple of years ago, we attempted to buy an LGI home and it was unsuccessful. But at the time, they were one-car garage. So it was like a sign that they now have a two-car garage and it's even bigger square footage. It jumped out at us even more. We have three kiddos and we're both 24. We've been trying to achieve this huge goal for quite a while and it feels really good to finally be able to drive to my brand new house. I also love the granite countertop in our home.
The mortgage lender loan officer, Tammy, was great. She always replied to my emails in a reasonable time. If she sent me an email, she would text me so that I could respond even quicker. Every time she needed information, she'd call. It was a lot of openness that I felt really comfortable about it. I felt open to be able to talk to her and ask her questions. I was ready to make my mortgage payment ahead of time so I reached out to her a little early and I asked for that information. I was able to make my mortgage payment the next day so I really appreciate that. We ended up closing five days before the actual 30 days so we closed early. Even Morrie, the salesperson, would check on us weekly and that was awesome too. He explained the process very thoroughly the first time. We had been familiar with the process so it was a matter of him actually gathering our information and processing it to the next person.
I've told people to look into LGI even if it's not in my area because in general they have the same floor plans and they're all amazing. We even looked into a different area completely. We did Luckey Ranch and they look similar. We were drawn more outside of the city just for that drive. I've also recommended to a couple of my co-workers that LGI has another business around here that is worth for them to look into.
Hi Hannah, thank you for taking the time to leave us a review! We are so excited for you and your family. Buying a home is a huge accomplishment and we're glad that we were able to help you achieve that goal! We appreciate your referrals and we hope you enjoy your home for many years to come.
Reviewed April 29, 2020
It went great with LGI Homes. One thing that kind of slowed us down was there was a delay in the handling of certain paperwork. We were asked for banking information or bank statements three times. It was a little frustrating and it slowed the process down by a couple of days. But everything went smoothly so it was all good. It was a quick process, especially with everything going on. Also, for the price that we got this home and how it is overall, it was a great value. Especially with the location, it’s very quiet and we’re very close to grocery stores and things like that. And it’s a very nice-sized home. Everything is in great condition and you can’t beat the fact that it’s brand-new.
Hi Jillian, thank you for your review! We pride ourselves on our homes being an exceptional value and are happy that you appreciate it. Congratulations on your new home!
Reviewed April 28, 2020
The buying process was pretty seamless. Based on the design of the home I chose, I was given the estimated closing time. There was another model that had an earlier closing date compared to the original home I chose. The person selling the home gave me the option and said, “This home is the exact same model and it’s gonna close sooner. Do you wanna just go ahead and purchase this home?” I thought it was great and I liked it.
I like the layout of the home I chose. Its quality is awesome. I also liked the purchase option and the fact that LGI was gonna take care of the closing cost. I like the fact that not only do I have the builder warranty, but I could also get the manufacturer warranty for the kitchen appliances like the microwave, the range, the fridge, and even the AC unit.
I like the area and the fact that where LGI Homes built their homes, the potential for appreciation was there. Even within just the month that I’ve owned the home, I’ve noticed the appraisal value of the home go up. I also really like is the relatively low HOA fees The community amenities are a playground for kids and some joint entertainment areas.
Hi Joseph, thank you for your review! The warranties and builder-paid closing costs are definitely benefits of choosing to buy with us. We're thrilled that you love your layout. Congratulations on your new home!
Reviewed April 27, 2020
My roommate and I saw something in the internet and we tried it because we were planning to move in a house. So, we took the opportunity. The rep who sold me the house was a good person. The home is bare now and we have a big space but everything has been good.
Hi Antuan, congratulations on your new home! We're excited that you took the opportunity to buy with us after finding us on the internet. We hope you enjoy the space!
Reviewed April 26, 2020
We were looking at homes and LGI just happened to have homes in the area that we were looking in. We were his first sale ever for our sales consultant and he was very unsure of himself. He couldn’t answer most of our questions. It wasn’t enjoyable having someone who was their first sale walking us through everything. It did not flow easily and it just wasn’t the best. They really should have had someone with him to walk him through the process. I had to make sure that he was giving me the right information by going above his head. Our Realtor and I switched over to speaking to or emailing the manager. He was much more thorough and definitely knew what he was doing.
There were definitely a few things where LGI Homes did things cheaply or just chose cheaper options but we love the home. We bought a new build that was already complete. But from my understanding, when you buy a home with LGI, you get what you pay for and that’s it. They’re not gonna change anything. So, if you buy a house model A, that’s what you get and that’s the price. If you wanted granite instead of quartz that’s something you have to do. When we purchased the home, the entire backyard was unfinished. It was just mud. We had to pay to do the backyard. Now that we’ve done it, it’s kind of a blessing in disguise ‘cause we got to do what we wanted, but it was weird to buy a house and not have a backyard.
The neighborhood’s really nice. The neighbors that we do have or have met because of quarantine are super sweet and very friendly. We’ve got like kiddie corner across the street. We have recommended LGI to other people that we know who are looking to buy starter homes-- like this is not the home we’re gonna live in forever. It’s just not made to be that, and it’s not huge. We are definitely looking to upgrade eventually and this does what we need it to do for now. And we can make upgrades and increase the value, and that’s kind of the goal.
Hi Madison, we appreciate your review! We definitely put all of our sales reps through training and equip them with all the tools they need to help you through the process. That being said, sometimes nerves do kick in when it's your first time on your own with a customer! We are sorry that you felt you couldn't trust everything he told you, but are glad that the manager was able to help out. You are correct, we do not offer customization of our homes. The great news is that because the home was complete, you knew exactly what you were getting when you decided to purchase it. Congratulations on your new home! We hope you enjoy it, and your neighborhood, for many years.
Reviewed April 25, 2020
We were online looking through HAR and we came upon LGI Homes. We went with them because of their location and our price range. The home consultant we dealt with was very professional and nice. It was a great experience. We, however, did not like when we were on the grand opening. My wife's dad was our realtor, so he was going to give us his commission to help put down on the house. The loan officer did not tell us that he could not use it at the time. She did not tell us until after we had signed all the paperwork. Nevertheless, the quality of our home is good. The kitchen is good. But, right now, the backyard is caving in and we don't like that. They didn't pack in the yard too good. They have come out once, but then it caved in again. We are waiting on a response.
Hi Joel, thank you for the review. We love hearing that you enjoyed the experience and working with our New Home Consultant. We are sorry to hear about your backyard, but are glad that our local team is working with you on it. If any other things come up, please submit a claim through our online warranty portal. Congratulations on your new home!
Reviewed April 24, 2020
I like everything about our LGI home. When we first moved up here, we thought we were just going to get a condo or a townhouse, but that was not going very well. We weren't finding what we liked. It was a combination of floor plan and space, and we're so used to having a home in Texas. When I drove into the complex, and I was driving through all this country and really nice residences with big yards and enormous trees, I liked the whole package. Once I drove into it and it went from the country into this small complex, I was like, "Oh my gosh. Can I even get this?"
We had a nice home that was about 59 square feet down in San Antonio a few years ago that we really loved. And circumstantially, we had to move from San Antonio back to Dallas, and this reminded me a lot of it with the front porch, floor plan, flooring, and the kitchen. When I realized that we could get it, it was an emotional moment. Everything about the house is amazing. My wife and I love the kitchen and the cabinets. The home consultant did a great job. He showed everything that they had and it was not a hard decision at all. Like in everything, there were small glitches in the process, and that was waiting for this and waiting for that but we ended up closing when we were supposed to close, and that worked out really well.
Hi Michael, thank you for the review! We are delighted to hear that you love the home and everything it came with. We hope you enjoy it for many happy years!
Reviewed April 23, 2020
I worked with Brittany and she was very friendly. I chose LGI Homes for the price and the location, and the process took a month including closing. The build is great and I like the community that I live in now.
Hi Dominic, thank you for the review. We are happy that we were able to get you through the process in a month and that you are enjoying your new home!
Reviewed April 22, 2020
After I went on Craigslist and sent my wife a link, she went on there, made an appointment with LGI, and spoke to a guy named Dee. LGI called me and told me to come so we could fill out some paperwork. Everything was done from there and we got approved for a new home. Things were done in close to a month and I like the way they did everything. The rep helped and tried to make sure we were getting a home. LGI's guys are definitely good people. I've told my family about them.
I like the quality of the build. When I walked around my house everything was perfect. It's in a quiet community and I have friendly neighbors. I was looking forward to moving in with my two kids. Now that we're settled in, it's more exciting to come home. You are not renting anymore. This is your house now. I love and I enjoy waking up and coming home to my house.
Hi Edgar, thank you for taking the time to review us! We are glad that you love your new home and the community. We can't wait for you and your family to move in!
Reviewed April 21, 2020
LGI Homes is a good company. It was my daughter’s idea to go with them and it went well. My daughter was in the category to get a grant on the county, and she put together a book that had everything that a loan officer needed, so things went quickly. From start to finish, it was a month and a half. We had an inspector come in, and he said the home was built really well. That put us at ease about the home and I was encouraged by his thoughts. However, LGI only put blinds in the front of the home and we only had one window with blinds. We had to purchase blinds. We called the manufacturer of the blinds and they wanted $500. We got them for 250.
There were several other things too. It’s small things, but they got a lot in there. We could see cracks in the doorframe, so they fixed that. There are no gutters on the house and I would have to put those up. There’s no sod in the backyard, so we had to see and buy sod. I also have a problem with the floater in my toilet and I can’t fix that. When we call LGI and tell them about the problem that they have though, it takes a while for them to get out here, but they eventually come.
Hi Rachel, thank you for your feedback. We're happy to hear that process went very smoothly for you! We are glad that some of those small items have been fixed for you. Congratulations on your new home!
Reviewed April 20, 2020
I'm having problems with the build of the house. The water tank was leaking in the garage. Little spiders were coming up in the shower in the master bedroom. Garbage disposal stopped working. I also didn’t have hot water for three days. So, for the one wall, they had to tear it out to rebuild the shower and fix the hot water tank. The purchasing process was nice. But just signing papers, they forgot some of it. I had to go back and sign them and so there was a lot going on. I won’t recommend.
Hi Harolyn, thank you for your feedback. We are disappointed you've run into some trouble with your home, but it does sound like we've helped remedy the situation! If anything else comes up, please be sure to submit a warranty claim through our online portal.
Reviewed April 19, 2020
There are more incentives that go with a new build. You know that at least you’re not going to start repairing things when you get in, there's a warranty that it comes with, and also knowing that you are the one who is actually starting off in this new building is also a good thing. Our home consultant from LGI, Daniel, is excellent. He’s attentive and I feel like he was listening to my needs and what I was wanting, and he was working towards that.
Now that I’m in, I’m seeing little things. If LGI had a quality improvement personnel, they could have gone in to do some more detailed walkthrough to see the little things that I’m seeing. If LGI could implement like a quality improvement personnel before the potential buyer will actually move in, that would be awesome. But all these things that I’ve been tagging are fixed. Our home is good. The area is good, too.
Hi Josephine, thank you for the feedback! We agree, there are plenty of benefits of buying new construction! We are glad that you enjoyed working with Daniel and that you are enjoying your home.
Reviewed April 18, 2020
My mom was helping me look for a house and stumbled across LGI. We set an appointment and when we did the walkthrough, everything seemed okay. I like the fact that the house we looked at was spacious. The kitchen has a marble top and I really like that. The pantry is big too. It's for me and my growing family and what had sold me was the loft that was upstairs. It gives the kids an extra playroom, so they're not tearing stuff up downstairs. That’s the best thing. I really like the loft and then the process was quick. My process wasn't the best though. It was the first house I looked at and I didn't get to look around. I had a couple of hiccups in the road with the customer service and at one point, I wanted to back out and they were rude about it. I felt forced into the home that I’m in, but at the end of the day, I like it, so it all worked out.
Hi Tyler, thank you for your feedback. We are glad that the home worked out and that you are enjoying it. The loft space is definitely wonderful to have! Congratulations on your new home!
Reviewed April 17, 2020
LGI really helped me through the purchasing process. They explained everything very well and everything was good. But now that I've started working in the house, I found a couple of mistakes. They didn’t pay attention to a lot of details, like perhaps when they put the cement, they didn’t do a very good job. They also forgot to cover the gutters. The water goes through outside to the yard, not straight to the tank. There are some small little things but not many. Other than that, the property and the area are fine. Everything is good. My family is happy and I’m happy with the house.
Hi Jose, thank you for your feedback. If you find any problems that you believe will be taken care of the warranty, please submit a claim through our online portal. We're glad that you and your family are happy with the house and we hope you enjoy it for many years!
Reviewed April 16, 2020
The community is nice and the build is energy-efficient and high-quality. I wanted a new home where everything is new as opposed to an older home and I felt very comfortable working with Bobby at LGI Homes. He did a phenomenal job. He was caring for the most part. The people at LGI actually cared about me, what I was looking for and what I was trying to accomplish. They also answered any questions that I had on the spot and didn't hesitate.
Hi Jared, thank you for your review! We are happy to hear that the process was smooth and you felt taken care of. Congratulations on your new home!
Reviewed April 15, 2020
LGI Homes gave us the opportunity to purchase a home, and the steps were easy. They worked with us. We were already in the new home in less than a month, so we liked the way they worked with people. They totally help them to purchase the home, so my husband is very pleased with them. We like the quality of the build. The community is quiet and we like it too. It is very nice and clean. We don’t children but we have grandchildren, and they come to the house and they spend overnight. They have a park very close and they love to go there. We enjoyed our neighborhood. I travel from my job to the house, and it’s a straight highway, so it does not take a long time. It is very good. We are very happy.
Hi Juana, thank you for taking the time to review us! We are thrilled that you enjoyed the buying process and that you are enjoying your home and community. We hope you create many happy memories there!
Reviewed April 14, 2020
I like the style and the price of a new build LGI home. The consultant, Maria, was good. She helped me a lot. However, I wanna complain about the loan officer, the one that's making deal with LGI. I tried to do the loan with her and she said I had to come up with 50% down money. Then she said that I was not qualified for the loan. The other loan officer from somewhere else could do it for me. Then I have some problems with the carpet. There’s a lot of nails that its tips just stick out. My kid was running around and he got hit by that. He got bleeding. I’m about to report it. We just moved in. But the amenities are good. Our new home is like a place for everybody living together. It’s nice with everybody there.
Hi Ammica, thank you for your review. Although not an employee of LGI Homes, we are disappointed to hear about your experience with the loan officer. We are glad that everything worked out and we were able to get you into a home. You can submit any problem you have through our online warranty portal. Congratulations on your new home!
Reviewed April 13, 2020
I've owned older homes in the past, and with newer homes, you don't have to worry about that much maintenance. I got one form LGI Homes. My home consultant, Roger, was great. He knows his business. He said he's been working with LGI for 14 years, and he's been in this location for that long. So, he knows the homes and what he's doing. He's very familiar with the location.
The quality of the home is not high standard. Some of the foundation is getting holes where the dirt is. It seems like they rushed the home to be put up too quickly. My sink has a garbage disposal, but it didn't come with the stopper for the disposal. The carpet is okay, but the linoleum is probably the cheapest they could find. When I had a new washer and dryer put in, the feet on the washer and dryer put holes in the linoleum. And the company that brought it in is gonna make it right, but I noticed even setting it down, it made little gashes in the linoleum. So, you know the linoleum is very cheap.
The amenities that are provided in the area are very good though. They're also making improvements. Next to the dog park, they added more shaded areas and more trees. I live right next to the dog park. The school seems really nice. The park that they have and the location seem really good. Our new home affects my everyday life very well because I've been working from home since this COVID19 started. So, being in a new house is really good.
Hi Annette, thank you for your feedback. We do have a 10-year structural warranty, so if you are concerned about the foundation, please submit a warranty claim through our online portal. We are happy that you enjoyed working with Roger and appreciate the amenities of the neighborhood! Congratulations on your new home.
Reviewed April 12, 2020
I lived nearby LGI Homes I liked the house's location. Michael, the sales rep, promised a rose garden. The estimated time was right. Michael said that there won't be blue tape. So before I moved in, I thought there won't be blue tape. But I went in a week before and I saw the blue tape and the things that didn't have a blue tape that I reported were not fixed. And then I moved in because it was closing. So I have a work order now. And because of the COVID-19, the work order is taking a while. I'm not on top of any list because it's only for emergency, which I understand. But when someone says, "Oh, no, we're known to have like nothing wrong with the home." Besides that, he was awesome, but it wasn't what I was promised. One of the air conditioning vents wasn't taped around it. It's all open on one side. That is not cost-efficient.
The home is within my budget. But there are a few things I wish I was aware, the little things like it didn't have a doorbell and a medicine chest. Those are minor things, but still. Plus, Michael said that I could come back and upgrade. No one contacted me for any upgrades, not even on appliances. I'm trying not to be so hard because of everything that's going on. But at the same time, I still appreciate customer service. Overall, I'm happy and grateful. I'm happy to have a home. It's just as a consumer, I expected to walk-in and have, like Michael said, flawless, and it wasn't that. I hold people to their word. Don't say something you don't do.
Hi Sharon, thank you for your review! We do pride ourselves on quality construction, and are sorry that there are items that need to be fixed. As you mentioned, our warranty process has been slowed down due to COVID-19, but we will definitely help you with your items as soon as we can. We do not offer any upgrades, but you are always able to make any changes you wish to your home after you've closed. We are glad that you are happy to have a home and hope you enjoy it for many years!
Reviewed April 11, 2020
I have had my house for 3 years and it just looks like it will all break down in the next 2 years. I started having water damage after being there for 2 years each time it rained. I contacted them and they said the house was no longer under warranty but told me the paint needed to be replaced to stop the damage. How come just after 2 year? I paid to fix that part as I had too and again this year, I am having same issue with another side of my house and been told, it may be the window this time. I have no clue how they built these houses that gives you nothing but issue and they are not responsible for it. A brand new house should not have this much issue within 3 years and they feel, it is not their responsibility. It may not be but it is then just very cheaply built leaving you with higher repair cost in the long run.
Thank you for taking the time to provide your feedback. We do take pride in our thorough construction practices and know that everything in the home has been inspected for quality. If the problems are being caused by a structural issue, it will be covered by our 10-year structural warranty. It sounds like these items were not, but we were able to provide guidance on what may be the source of the problem.
Reviewed April 11, 2020
LGI's reps are all really nice and respectful. I worked with Doc and if I wasn’t so cranky, I probably would have gotten along with him better. He was right on things and when I have concerns, the response time was almost immediate each time. However, in our home, when my husband shuts the downstairs door, the upstairs would rattle. Also, we have a socket on our kitchen wall that is not working. While things have been good in LGI's neighborhood, the biggest downfall is people parking on the sidewalk which could have been in my yard. Also, we don't have a lot of neighbors.
Hi Morgan, thank you for your review! We are happy to hear that our New Home Consultant was prompt in answer your questions and concerns. If you haven't already, please file a warranty claim through our online portal for the outlet that is not working. We are glad you like your neighborhood and are sure that you will have more neighbors soon!
Reviewed April 10, 2020
I was looking for something newer and I stumbled upon LGI. It seemed like a good deal to go with. They were the first new builder I looked at and at the time, it looked good. There was one guy who came and did the open and paperwork, and then the other guy was at the closing because of the way this Coronavirus thing is going. They both did the best they could do and it was a smooth process on some of the things. The closing day didn't go as well but I started early March and then, I closed at the end of March. So, that was not too bad.
Hi Tarvares, we appreciate you for taking the time to review us. We are thankful you chose LGI Homes and wish you many years of happiness in your new home.
Reviewed April 9, 2020
LGI's location is convenient. It's near where I work. Also, I looked at a house that was fully furnished by somebody and it looked really good. When I looked at an unfurnished one, I found it really good too. I got one and their rep, Jeremy, was great. Everybody at the office was helping me out. My Realtor did a really good job of helping me find the place. So far, it has been a good quality house. I like the layout and all of the bedrooms seem right. It has a lot of the conveniences as opposed to other houses I've looked at. I like how LGI was able to get around some modern improvements.
Hi James, thank you for providing a review. We are excited to hear that you are enjoying your home and like the location. Congratulations on your new home!
Reviewed April 8, 2020
We were looking for a home and we were working with Realtors. We had gone to a few homes to see them. We were asking about newer homes and the realtors said a lot of them were out of our price range. They were a bit more pricey. But I just went online and I looked up new developments and started searching through, and I found LGI Homes' number. The first person I called was Willis and he set up an appointment right away. He was amazing. He said there were some homes that could be available in their development that we bought in.
We anticipated maybe moving in around June. We were going to get one of the last two Mesquite Plans that they were going to build, where the office was, because they were getting ready to close down that development. So we were going to take literally one of the last ones, but they weren’t even going to build it until they sold all the houses so they can build it where the office was.
But perhaps something fell through with another loan and Willis contacted me right away because I had been bugging him. And I was able to get him everything. He said, “When can you move?” And I said, “We’re ready to move at any time.” And he said, “Okay. What about the end of March? If I can get you a closing date, like maybe the end of March, would that work?” And I said, “Yeah. That would be amazing.” We closed in three weeks. It was fast.
When I did the last walk-through with the contract manager, I was able to record him so I could remember how to maintenance everything. But I really like all the energy-efficient things. We like the lights, and then a lot of the cool things they did with the airflow in the house to make sure we’re not wasting any energy. There's a lot of cool new features in these new homes that we like. So, the quality is great. The appraisal brought the house down by a bit, but I still think it’s amazing.
Hi Desiree, thank you for your review! We are so happy that you found us. We are glad you enjoyed the walk-through and appreciated the tips of how to maintain the home. Congratulations on your new home!
Reviewed April 7, 2020
Updated on 4/17/2020: After my initial review someone locally came out to my property and is now refusing to replace the sod that they ripped up that I had purchased. $500 worth of sod that I put down after it was recommended that I buy it and now I have nothing but a muddy back yard with no grass. Tire marks and mud from heavy equipment. LGI does not care about you or your home buying experience; they will take your money and turn their backs.
Original review: Before I purchased my home LGI gave me a written agreement that they would fix the water issue in my backyard; fast forward 7 months and the issue has not been resolved nor can I get anyone to respond to my inquiry as to when it will be resolved. LGI does not stand behind their warranty.
Hi Debora, we appreciate you taking the time to bring this to our attention. If you haven't already, please submit a claim using our online warranty portal. We are also passing your message and contact information on to the local management team to work on getting this resolved.
Reviewed April 5, 2020
Our sales agent was Emily and she was a really nice person. I asked a fair decent amount of questions and she was there. Even now, she’s there. Whenever I need her, I just call on her cellphone or text her. So, it’s been okay. There were so much paperwork involved. But other than that, the process was pretty good. I like the quality of the home so far. I just need them to come out and look at my front porch. I don’t know if the light bulb is out or it shorted, but it’s so high up. I don’t have a ladder right now to go up there and try to change it. But other than that, I’m happy with it.
The only problem I had with them was when I put my first initial $1,000 down, I thought at the end that the $1,000 would go toward my down payment. But they told me in the end that the $1,000 was going toward the closing cost. They told me that they were covering the entire cost of the closing cost, and not that my thousand dollars would be part of the closing cost.
Hi Edwin, thank you for the review. We're proud of our exceptional customer service and are excited that Emily has been there for you through everything! We apologize for the confusion regarding the earnest money; we can definitely understand where that mix-up happened since we do cover the rest of the closing costs! Congratulations on your new home.
Reviewed April 4, 2020
I was looking on the internet for renting a house and one of the Realtors called me and explained that LGI was building a home. She made me come over the site and then she explained everything. I wasn’t so sure at the moment. She convinced me to apply for the loan and we started the process. My credit wasn’t perfect so we worked it out. She told me to apply for a credit card, which I did. She was monitoring the points with me and she was calling me and texting me saying that she was just waiting for me to do my part. She was above and beyond.
It took me almost five months to get my home. It's nice and I love everything about it. There were just a couple of things that were not finished when I got it. For example, when I saw it the first time, there was a big crack on the back. The manager came and they redid the floor before the closing. When they roughen the surface with the broom, the crew didn’t do a very good job. He said that they were coming back but I haven’t heard from him about that. The other thing was around the edges, the caulking, wasn’t finished in the garage, so I had to do it myself. I noticed inside also, so we called him for the inside, and that was when he wasn’t too happy about that. I’m explaining to my wife that we’re buying a new home and so they have to come and fix it and service because that’s part of the deal. But the experience was really good. I would recommend to friends.
Hi Raul, congratulations on become a homeowner! We truly believe it's not a matter of "if" but "when," and we're glad that our New Home Consultant was able to guide you through the journey and help your dream come true. We are glad that the floor got fixed for you. If you run into any other things, please be sure to file a warranty claim through our online portal. We wish you many happy years in your new home!
Reviewed April 3, 2020
Zero money down was the winner for me at LGI. I went with them and everybody there was really nice. They followed up and never left me in the dark if I had any questions. Any time we were leery about stuff, they were always there to reassure us. At the same time, they weren't pushy. If I wasn't comfortable with something, they were just really helpful. Being in my LGI home is the best possible situation I could be in. I love the layout and how open it is. The master bedroom is amazing. They did a really good job with the floor plan that we selected.
Hi Kyler, thank you for taking the time to leave a review! We are proud that our team was always there to answer any questions you had and that you love your home!
Reviewed April 2, 2020
Everyone at LGI Homes was great. It was a lot of paperwork, a lot of running around, but we got it done. They were also right there whenever I called, emailed or texted. They responded back right away. Overall, we love the quality of the build. We know there are a few deficiencies but they said they would take care of it. They were very helpful. They didn't make it stressful for me at all. They’ve kept a positive attitude about it.
Hi William, thank you for the review. We are thrilled that the team was so readily available for you and that you love your home. Congratulations and we hope you enjoy it for many years to come.
Reviewed April 1, 2020
The home consultant of LGI Homes was good and the quality of the build so far is good too. We have a few things that need to be touched up, and I spoke with the builder with our walkthrough before we closed on the house. But, with the virus, it hasn’t been able to be fixed yet, so I’m hoping that will happen soon.
Hi Rachel, we're so glad you are enjoying your home! We apologize for the delay and are sure the team will get them fixed soon. If you run into anything else, please file a warranty claim with our online portal. Congratulations on your new home!
Reviewed March 30, 2020
I saw some brochures and things online about LGI. This is one of the areas that’s promising because Atlanta is on the rise of growing or nearby. So, that will make it stand out. I’m a first-time home buyer and was looking at buying a forever home, which is something I can see my kids have. Joe, the manager, was good and there was another guy. I was given referrals based on what type of loan I was applying for, me being a veteran. I liked the fact that I was taken care of. That was very good. The rep was attentive, and worked with me on getting things. We went online to get whatever we needed to get but I was recommended to go in person as well. I like the quality of the service and it didn’t cost that much for me to put down. 1,000 wasn't bad.
The quality of the build is good and it’s nice. I like the home. It’s brand new, which is one thing that made it appealing for the price I’m paying for. The first time experience is important to me. This is something I’m gonna remember and I can take to my kids and to their children. So, LGI gave me a lasting impression. The community is quiet and the people are courteous and professional. People have their activities but it’s not off the wall. It’s an easy-going community and it seems like it's safe. You also got a lot of access to stores and place of businesses.
Hi Nicole, thank you for taking the time to leave your review. Congratulations on becoming a first time home buyer! It is something you will always remember and we are thrilled you chose us to help you through the process. We are glad that you are enjoying the home and the community and wish you many years of happiness!
Reviewed March 29, 2020
I was moving and I wasn't looking to buy a home. I was going rent to own because I felt I had some credit problems. But I spoke with Jumani from LGI and he explained everything to me. From what I was informed by other people was totally different. They saw everything through that I needed to do so I stuck with LGI because it was like I was working with people that I've known for years and they worked so well for me. We have a relationship.
LGI has some of the greatest realtors, brokers, loan agents, escrow agents and whoever. Everyone was just so perfect and professional. It made me feel like I was family. Jeanine, Limon, and Jumani are the best in America to me. Once they told me that I was qualified to buy a home, then there was some fear there that I wasn't sure if I was able to purchase a home because of my lack of credit. But they showed me that everything was okay, they reassured me, they removed the fear and replaced that with confidence for me. And they're just wonderful people. That was what made me want this property because I knew this is great. I dealt with great people and it's a great feeling. I've never experienced this type of reception from anyone as far as buying a home or renting a home. They just made me feel like I mattered. It's a great experience.
This is my first home. I like everything about it. I like the way it's built, the newness, and the room that I have. It's a lot of space. It's very modern and this is exactly what I wanted. The neighborhood is beautiful, the people that I have met so far are wonderful, and my neighbors are great. I just love this house. I could live here for the rest of my life.
Hi Pamela, thank you for your kind review! We are proud to have you as a member of the LGI family and are thrilled that our team made you feel so confident throughout the process. We love hearing that you are enjoying your home and the community. Congratulations on your first home!
Reviewed March 28, 2020
I went to LGI a year back and spoke with a gentleman who told me ways to improve my credit. I took the time to do that, came back and went with them. Picking out my home was very simple and straightforward. LGI helped me throughout the way. My rep, Ronny, communicated with me throughout the process. He was calling me up, texting me and keeping me informed. He told me not to stress as with the loan, things take a while. Now, I love being in my LGI home. We're still working on our backyard but the dining area has been homey for me, my wife and my kids. My wife loves the home.
Hi Tracy, thank you for the review. We are excited to hear that the process was straightforward and that your rep was there for you the whole time! Congratulations on your new home. We're happy that you are enjoying it and hope you enjoy it for many more years!
Reviewed March 27, 2020
We like the models of the houses of LGI Homes. It was a good experience with LGI Homes. It was just so easy from the beginning, choosing the models of the house that we wanted, to the financial part and getting all the paperwork in. They were really professional. They explained everything and were upfront. And this is our first home, so everything just went smooth and it was no hassle at all. To me, it seemed too good to be true in some parts, but it happened, and I’m really happy with it. The quality of the build so far is good. I like everything about it. I like how there are some smart features of it. I also like the material. It looks good. It’s not just like cheap material. The community that we live in seems quiet as well and it’s pretty nice.
Hi Jose, thank you for the review! We pride ourselves on simplifying the buying process and are glad you felt it was an easy process. Congratulations on buying your first home!
Reviewed March 19, 2020
BEWARE!!! I would give 0 ⭐️ if possible. I purchased my home just 2 years ago and my roof is defective! I have contacted several branches of LGI including construction management, Warranty department and the sales office directly. They have all refused to help. When I purchased the house I was told that my roof had a 10 year warranty. NOT TRUE. The 2/10 warranty is basically a joke. The only thing it covers is if my house foundation splits in two.
Water leaked in my home causing significant damage. I did try and file a claim with my homeowners insurance however, the claim was denied because it is a manufactured defect. The repairs will cost thousands. I would recommend you read the comments on The Seasons of Pendergrass Facebook page. I am not the only one having issues. It appears several of the roofs are faulty. I wish I’d had this information prior to my purchase. I would have NEVER bought a LGI home. I’m so disappointed. Here I am a single mom working paycheck to paycheck. All I can do now is pray.... DONT LET THE “FRIENDLY” SALESMAN FOOL YOU AS I DID!
Hi Leslie, we are sorry that you are having to go through this experience. We do offer a 10-year structural warranty and a 1-year warranty on most other items. It sounds like you have already submitted a warranty claim and had someone come out to inspect it. If it was deemed structurally sound through that inspection, and any other warranties have expired, there is unfortunately not much further action we can take. If you haven't already submitted your claim, please use our online portal to do so.
Reviewed March 15, 2020
My wife and I are a young couple currently in the market for a new house. We visited a new development by LGI, simply to look at the inside of one of the homes we were interested in. I told the agent there we weren't interested in purchasing anything that day. Before we could ever look inside the house, we had to go through our finances with one of their agents and listen to a pitch about their company that lasted somewhere between 90 minutes and 2 hours. I tried to look past it and think of it as just a salesman doing his job.
We finally get to the house and my wife and I loved it. Our only concerns were that the backyard needed to be regraded and the street needed to be repaved. The salesman ensured me that both of those things would be taken care of. After some discussion with my wife, we decided that while we liked the house, we wanted to take some time to consider our options, do our due diligence, and think about it. I told the salesman this, and he persisted to try to pressure us into making a commitment that day. I had to tell the salesman that we weren't ready to commit to anything at least 3 times before he ceased.
Although, that made me uncomfortable, we still liked the house and kept it open as an option. A few days later, I had my personal real estate agent go and take a look at the house and he came back with overall a pretty good review. So after looking at a few other houses, my wife and I, along with our real estate agent, decided to go take one more look at the LGI home. We decided to move forward with the LGI house. When we arrived at the leasing office, the LGI salesman's attitude had changed noticeably since our last encounter. He was obviously uncomfortable that we had our own real estate agent. He would not allow our real estate agent to have a say in typing up the contract. He brought us the contract and allowed us to look it over while he helped another couple.
The price on the contract was listed as $214,900, despite it being listed online for $211,900. We then asked questions about the warranties, the closing costs, repaving the street, and regrading the backyard. The salesman became more and more on edge as we asked more questions. He could no longer ensure me that the backyard would be regraded. He could only give me his word that the road would be repaved, but couldn't give me anything in writing. When my real estate agent asked how the repaving was going to be paid for, the salesman replied that it is included in the HOA fees of $200 per year. You can do the math on how much road $200 from a handful of houses could afford to repave.
When my real estate agent (who has been in the business for roughly 40 years) mentioned that it would also cost us a decent amount of money to regrade the yard the way it needed to be regraded, the salesman rudely interrupted that no, it wouldn't. While we were willing to pay the $211,900, we decided to make an offer of $207k. When our real estate agent started to say, "we would like to make an offer..." the salesman immediately stood up, snatched up the contract, and said "We DO NOT negotiate our prices." After this reaction and the salesman pitching a fit, I told him we were no longer willing to do business. He stormed off while ripping up the contract.
So, if you want to buy a house from a glorified used car salesman and a company that is unwilling to have an open mind to the best interest of the customer, then LGI may be for you. As for me, I will never do any sort of business with this company, and anyone close to me that at any point ever looks for a house will know about this experience.
Hi Kyle, thank you for taking the time to provide your feedback. We have a process that we believe provides you with all of the information you need to know to make sure you are making an informed decision. The prices on our website are starting prices, and at the time of your tour the current price for the property you were looking at should have been provided. We do not offer customization or negotiation on prices, which we believe contributes to a simplified buying experience. We are disappointed by the reaction of your New Home Consultant, and will take this as an opportunity for additional training. We wish you the best of luck in finding your new home.
Reviewed March 14, 2020
BAD experience from LGI homes at the Village of Granite Quarry! They can treat you any way they want - take your earnest money with no concern at all - and sell the house to the next person - no matter how they’ve done the transaction - because it’s covered in writing. They are solid about answering ALL of your questions at first, but their tune changes later. Example - I tell the sales rep that I have a home already and that it will probably be 10% down, which is not something I’m interested in, and he says, “We’ll get it down as close to zero, it won’t be much more”….Has me sign papers FIRST, then go to the loan officer. The loan officer says the same thing - about 19k down - you’ve already been roped in.
Next, I asked about the HOA rules. The rep says, “Oh, you can Airbnb your home. You can Craigslist it. Whatever you need to do.“ Then later says…."With this being a new community I don’t think the HOA rules are going to change any time soon”. After reading other HOA restrictions: “No noxious or offensive trade or activity shall be carried on upon any lot nor shall anything be done thereon tending to cause embarrassment, discomfort, annoyance or nuisance to the neighborhood.” - makes me think just how superficial the sales rep’s answer was: no respect for this risk - and the ability to Airbnb the place was a key point in my reserving the home.
And of course the whole experience was extremely aggressive and unpleasant. Who likes being texted at 8am on a Saturday morning telling you they needed to know your decision on the home as of “yesterday”? When supposedly it’s ‘solely’ reserved for you anyway? There is No return of earnest money after 14 days. You only have 3 days to say which lender you want if you don’t go with their lender, so make up your mind quickly because as I said - they’ll keep your earnest money - and absolutely have no problem with keeping it AND no problem with the order in which the transaction took place. Also, they don’t consider the agreement an offer to purchase - so it doesn’t matter to them if the the agreement was signed by both parties - or not.
In addition, it’s important for you to read the reviews about the quality of the construction of their homes. I consider myself lucky to have gotten out of this home and wish I had read about the reviews consumeraffairs.com first! I have to wonder - if I was treated this way about the earnest money, how well will I be treated with warranty questions or other issues on the home? Sure, LGI will write their professional sounding response right after this, but you heard it from me first - don’t say I didn’t warn you!
Hi Suzanne, thank you for your feedback. Our on-site New Home Consultants are highly trained in the financing options available and are knowledgeable about what financing options you can qualify for, which is why we are comfortable having the contract signed first. If it turns out that after going over your official documents with the loan officer that you do not qualify for some reason, we will return the earnest money to you. We are sorry to hear that you felt the experience was aggressive and wish you the best of luck in finding a home.
Reviewed March 4, 2020
Be VERY careful! They are very good at using tricky, deceitful wording when they are trying to sell you a home. Every month, something new pops up. For example, I was told that the HOA fees would be covered by LGI for the first year. Surprise! I got a bill in the mail from the HOA. But, wait. I thought LGI assured me that they would cover the HOA fee for the entire year? Wrong. They meant for the 2019 year. Guess when I signed my papers? December 27th, 2019. So they only covered THREE days of the HOA. Another funny thing, I was out of town for the holidays and wouldn't have been able to sign my papers until I returned on January 2nd; I didn't move into the home until January 3rd/4th because I didn't get back into town until January 2nd.
They had me meet someone all the way in NY because they were insistent on having the papers signed before the 1st. I should have been firm and said "no." But I agreed, and they had a notary meet me in NY. Again, they did NOT specify they would pay for only the 2019 year. In fact, they used it as a selling point. "We'll pay the HOA fees for the year." Absolutely downright horrible and sneaky. And the manager even said, "Well, if someone signed in June, we would only pay for June up until the end of December" but then couldn't understand why I was upset about them shafting me for the entire year. 3 days??? Really? It's absolute BS. I saw another review that stated they tell you "yes" until you sign, then everything becomes "no" or "we're sorry you were given wrong information." This is definitely true.
When I first came and looked through the *unfinished* house, I specifically asked if a washer and dryer was included (was told appliances were included, but not which ones). I was assured twice that, yes, they would be included. I had a friend with me and he repeated the question a 2nd time (for verification). Again, was told "yes." This changed after I signed the papers. Suddenly, "Oh, no. We don't have to provide those." Exact words. Then, I realized there are NO blinds on any of the windows, except the front. I said something, and was again told "We don't have to provide those." Odd, since other builders do provide these things.
Also, there is this awful black spray paint on the front door that they promised to fix (paint) during the walkthrough. I have requested this twice, and yet it's still there. Again, I was given the affirmative "yes" BEFORE I signed, and then everything suddenly was "wrong information." I thought they were nice, but I should have realized it was all dishonesty to get a sale. Just be very careful when dealing with them, and get EVERYTHING spelled out simply so they can't be sneaky in the future. They are NOT transparent at all; you have to do your research and dig deeper into every aspect, as they will not be upfront until AFTER you sign papers (at which point, you're stuck). Make sure you do the walkthrough and get everything fixed BEFORE you sign papers.
Hi Jessica,
Thank you for your feedback. We pride ourselves on our customer service and strive to be transparent and honest throughout the process. We appreciate all of your feedback and we will use it to provide additional training to the local team. We do cover HOA fees for the remainder of the current year, and we apologize for the miscommunication regarding the exact time frame. If you haven't already, please submit a warranty claim through our online portal to have the front door repainted. We apologize that you felt mislead. We appreciate that you chose to work with us and we hope you create many happy memories in your new home!
Reviewed Feb. 27, 2020
LGI's people gave me a good deal. The reps explained everything to me. Any questions I had, they answered. When I called, they were always courteous. They covered the warranty they volunteered for 10 years. Plus, I like the house they were offering. The living area is just the right size and it's of good quality. While I wish the tiles and the refrigerator were different, everything else is fine. The neighbors are very quiet too. Working with LGI was a great experience and I would recommend them to anyone.
Hi Eileen, thank you for your review! We are proud to provide exceptional customer service and are glad that you enjoyed the process. Congratulations on your new home!
Reviewed Feb. 24, 2020
My grandson who has an LGI whom told me about them. I worked with a rep from LGI and he was excellent. He was very calm and he explained everything very well. So, I made a connection with him. The build I got from them is of excellent quality.
Hi Mervin, thank you for taking the time to review us! We are happy that you enjoying your new home!
Reviewed Feb. 23, 2020
Working with LGI's rep was a very nice experience. However, I had a few details in the house I got from them that I wanted to bring up to par. There was paint on my stairwell, paint in my sink and other things that were dirty and dusty. Some corners had cracks in them and they needed to have paint. There also needed to be caulking at the bottom of my shower for that to be up to par. LGI said that those would be ready when it was time to move in. But then, they did not have it together. I had tape near my shower too and the tape is still there. Other than that little bit, everything else about the purchase process was pretty straightforward. LGI has been very informative and truthful too about what's going on in the surrounding areas.
Hi Paige, we appreciate your feedback! We apologize that all the items weren't finished before you closed. We hope that you've been in touch with the team to get them taken care of. You can always submit claims through our online warranty portal. We are glad that you are enjoying your home and appreciated the openness of our team. Congratulations on your new home!
Reviewed Feb. 22, 2020
My friend bought an LGI house two years ago and she was happy. I asked her to pass me the number of whoever sold her the house. I contacted the rep and I met Anna. I saw the house and I liked it but I wasn't ready. She never put pressure on me though and she was never pushing me. She was sweet and she had the patience. We had a very good connection and she was advising me all the time such as how to fix my credit. We never lost contact and she was calling me and asking me how everything was doing.
So then I went back and checked the houses again. One of the requirements I had was no carpet pretty much in the house. When they called me, they said the carpet was only in the bedroom and they asked me to come over and check the new location. That was the difference between LGI Homes and other companies that I went to. The location is nice too. The bathroom is a little dark though and there are no dim lights so I have to put the lighting on. That's the only thing I don't like and I'm gonna do a modification on that. I'm a light person and I like to see very clear house. Other than that, everything is working well. I like the kitchen and cabinets.
Hi Annabel, thank you for your review. We pride ourselves on exceptional customer service and are happy that Anna took such great care of you. Congratulations on your new home!
Reviewed Feb. 21, 2020
LGI Homes had the layout that I wanted and there was a backyard. My rep from there was awesome. He was on top of things and was always there to answer my questions if I had any. I was impressed with everything like his interaction with me. Even now when he’s showing homes to other people and he drives by, he acknowledges me which is really nice. He made me feel like I was someone and not just another sale. He was interested in making that I got what I wanted and that I didn’t miss out on anything. I didn’t get the first house I wanted because I wasn’t able to get my deposit down quick enough, but he stayed with me and helped me find what I needed. It was all good.
So far, I’m pleased with the quality of my home. I’ve lived in several homes, new and old. I’m from the northeast area so I’m used to the guttered thing on houses but I’m finding that down here in Texas, they don’t do that. I’m having to go search out for gutters because without them then you just get rained on. Also, in the master bathroom in the model that I have, the shower and tub are in one. I would have liked it if I had them separately but it wasn’t a deal breaker. Other than those, I really like everything I’ve seen. Everything has been to my satisfaction.
There’s also a pool on the main road although I’m not much for a public pool and if I ever have a pool, I’ll put it in my own. But I’m a single person and I like being in a community where I’m not out in a rural area by myself. There are a lot of families so if my grandkids come, there will be kids around that they could play with. I like this subdivision feel too. Another thing I noticed with LGI Homes is they are not so close together. There are some other manufacturers, which probably just have the minimum requirement of space between homes. With LGI, there is a reasonable distance. I don’t feel like I’m sitting on top of my neighbors.
Hi Diana, thank you for your review. We are excited that you are enjoying your new home and the community! We hope you enjoy it for many years to come.
Reviewed Feb. 20, 2020
I knew of LGI Homes prior and it jogged my memory when I was searching for a house. They had new construction and they focused on first-time home buyers and being able to move in quickly. I was at the grand opening on December 6th and I closed on the 10th of January. The rep was amazing from beginning to end. He became my best friend throughout this whole process. He directed me and gave me knowledge. He was always a phone call away and always willing to answer any questions, always extending himself beyond just the average consultant. He became more like family and he made me feel so comfortable and confident that it was gonna get done. Overall, he was amazing.
The process was smooth too. I picked the house, we did the paperwork and it went through the process. The house is new construction and it's nice. The quality is there. The wall paint though doesn't match well when I have to touch up certain areas because it's hard to try to have that same pattern throughout. But I love the overall structure of the house. I got the Burke model and I love the room sizes. It's just me so it's convenient. It personalizes me and the layout is suitable for me.
Hi O'Neisha! Thank you for your review. We are so excited to hear that you enjoyed the process and working with your New Home Consultant. Congratulations on your Burke! We hope you enjoy it for years to come.
Reviewed Feb. 19, 2020
We contacted LGI in the summer of 2019 just to see where we were at credit wise and what we needed to work on to qualify for a new home. The sales guy was very helpful and gave us hope! We qualified for no money down due to credit score and we went through the process!! It was quick and easy it seemed. I had people tell me they wouldn’t buy from them as they had been lied to. I pushed that off due to the fact that they seemed to explain everything in detail to us. I specifically asked about the HOA and was told that the dues were put in our escrow account and paid each year from that! That it was included in the monthly payment that was much highflier than advertised for taxes, insurance and HOA dues. I accepted that.
We used a first time homebuyers program that they told us we qualified for. GREAT NEWS for us!! They kept us in the loop during the whole process and I felt very confident!!! We moved in and out tub cracked and they were prompt in fixing it and fixing the flooring that was damaged when the tub was replaced! I again felt good about our decision and chalked what I was told up to the fact that not everyone is satisfied all the time!! Well that was September that we bought the house... January we received a bill from the HOA. I called and asked about the fact that we were told it was rolled into our monthly payments. I was supposed to have people call back.. they never did!!
I called several times and was told they never told me that the dues came out of escrow account and were included in monthly payment except the remainder of the first year! I asked well then why did our payment not go down in January by the amount of the HOA? And they had no answers except they would have someone call me back that knew more about our contract... that never happened!! I have called numerous times and no call back!! I fspe to my neighbors and they had not paid their dues either because like us, were told the same thing!!
I called the HOA who said they had extended the pay by date by a month due to the fact they had so many that had not paid! I explained what I knew and she was enlightened! I then received a letter from our finance company about the secondary loan for first time home buyers for the down payment assistance. It said that we would not be billed monthly but that if we EVER refinanced or sold the house before we fulfilled the loan that we would owe 7,655.00. I had to call to find out what that was about because we were told that we had to not refinance or sell for only 7 years or we would have to pay the INTEREST on that 7655.00!! That was also a lie!!
We can not sell or refinance without having to pay the whole amount for the entire 30 years!!! It’s not the principal of the money but the fact that we are finding we were lied to over and over again!!! The house is good but the fact that we are first time home buyers and we were trusting this company and we were lied to not once but TWICE SO FAR....our neighbors were told the same!!
In trying to get information about all of these issues our sales guys number has been changed and the main number for LGI in our subdivision is no longer in service!! I used the 866 number I googled that was some sort of main number for LGI but went to the office here thankfully... I will not buy again from LGI and I don’t recommend them to anyone who is not fluent in home buying!!! I called corporate yesterday to voice my concern and have not received a call back yet. We will see if I get one today!
Hi Shawn, thank you for taking the time to provide your feedback. We are happy to hear that you like your home and were well taken care of with your warranty claim, but are disappointed to hear that not all of the information you were provided was accurate. We appreciate you letting us know and will use this as an opportunity to provide further training to the local team.
Reviewed Feb. 19, 2020
I lived in the Cypress Way community and I saw that LGI Homes was building new homes, but I didn't see the office until later in the year. Then, my mom and I walked in there and they were really helpful. Everybody in there was very nice and others couldn't beat their price. They worked with me with my credit and how much I make. They did everything for me and it was very simple and easy for my first time buying a home.
The process was longer than I expected but other than that, everything was perfect. We were supposed to close December 15th, but it was raining, so they couldn't finish building the house. They said that we were gonna be done on the 31st of December and it was done. But it was something with the city that had to go through and that took almost an extra two months. Aside from that, the house is amazing. We had little glitches here and there, but besides that, it's pretty nice. I also love the community. I lived here before I moved in with my mom, so I liked it before then.
Hi Ashley, thank you for taking the time to review us. We appreciate your understanding in the delay in construction; sometimes it is out of our control! We're glad that you are enjoying your new home and the community. Congratulations!
Reviewed Feb. 17, 2020
I am a first time home buyer, when I saw LGI homes online the prices and the houses looked too good to be true. I read all the reviews and decided to make an appt. I soon found out that was a huge mistake. I had made an appt with Adam originally. I showed up and immediately was given to someone else I had never spoke to. Adam was with another couple finalizing a deal I guess that’s why I was brushed off. I sat and spoke with a woman. Can’t recall her name but she was friendly and knowledgeable. I did just want to look at the models but it was like I was forced to sit at that table with her for 2 hours going through all of my finances etc. before I was even take to see the model.
Finally once everything checked out I was taken to look at every house I didn’t want to see. It was like they wouldn’t show me the model house I was interested in when I was already told I qualified for it. I immediately got a bad feeling about them. We looked at the villa first which was so small and the ceiling was like to the top of my head. Felt claustrophobic but even after telling them, "No. Not interested." they insisted on writing up the numbers after each house I looked at. The manager there young ** man came in and took over telling me I didn’t qualify for certain loans when I have done my research for the past 2 years I know what I qualify for. He was pushing me to put all this money down and go FHA and still giving me 1500$ a month mortgages for the smallest houses.
Then after the first house he wrote up the numbers told me basically they were my only option and I had to do it his way. That was the only way, then left took the realtor with him and left me there to “think it over!” The insides of all these houses were very cheap looking. The bedrooms are all so tiny they wouldn’t fit even a twin bed without taking up all the space. I was extremely EXTREMELY disappointed! When he finally came back to the house they left me at I told them, "I want to see the model I came here to see. I’m not signing anything and that’s it". When he heard me say that he got in his car and left. I didn’t see him again. It’s obvious he was only trying to push me into a sale that benefited him the most.
I had the feeling I was being lied to and scammed. I finally saw the Fisher model and once walking in it does not look like what you would think. The bedrooms again are all tiny. The kitchen was ok but the fridge was too small for the space. It had openings on both sides where it didn’t fit in the space all the way. I left and shopped around. Found out I do qualify for the loan I wanted all along so my instincts were right. I will never deal with LGI Homes again. This was the worst experience for me being a single mom and first time buyer. It made me not even want to continue the process. Make sure you do your research and speak with numerous people before making a decision. Don’t let anyone push you into signing for something you're not comfortable with. I wonder how many people this guy has got to sign for things based on his lies and later they regret it and are stuck with a cheap house and a huge mortgage.
Hi Christena, thank you for taking the time to write a review and we appreciate your feedback. We strive to provide exceptional customer service and our goal is to provide you with all of the knowledge you need to feel confident when selecting a home. By reviewing a prospective buyer's financial qualifications and calculating the monthly payment of each home that that is toured, we feel that we are providing all of the information that is needed to ensure that the buyer is making an informed decision and are selecting a home they are comfortable with.
Reviewed Feb. 13, 2020
I wanted something that was more reliable. I didn’t wanna have to put money into starting a home. My Realtor showed me the area, which helped out a lot, and the LGI home looked better compared to the other ones. The inside was what I wanted and all around. It was the best choice compared to other competitors. The first person I met showed me the house. There was a homey feel. I’m very new to the area and he made me felt welcome in the area. That was a plus. He made the process really easy which was pretty cool. I was very comfortable. The house has a good quality but it has some errors and faultiness into it. That's the only part that I'm worried about. But I'm still happy with my choice. It was a satisfying experience. I have a home and I'm living in it. It's been great so far.
Hi Jerrell, thank you for taking the time to review us! We are excited to hear that you felt we were the best choice when compared to other builders and that you enjoyed the buying process. Congratulations on your new home!
Reviewed Feb. 12, 2020
LGI Homes has been awesome to work with and they made everything very easy. I only had to go to one location to fill out loan paperwork and sign for the title. The salesman took me through a lot of the homes and got me to find what I want. It's our first home and it's better than our apartment. We've got a fireplace, beautiful cabinets, nice appliances and countertops. The floor looks nice too. It looks like wood but it's not and it doesn't scratch. In real wood, when a dog runs around the floor, there'd be scratches all over the place. All in all, the quality of the home is great. Other than a minor thing like touch-up paint, everything seems to be in order.
Hi Josh, we truly appreciate you taking the time to review us! We are glad that you are enjoying your new home.
Reviewed Feb. 11, 2020
The representative was good and he guided us through the whole process. He was prompt to respond to my questions. If I had any questions, he was able to answer them. The quality of the build and the location were good. But I have some timing issues and they told me they would take care of them both at closing, but they haven't really been covered. The process after the closing has been not very good. There are some portions of the flooring that are coming off and the blinds were not installed properly. They are crooked. I've made a service request online for over a week now and nobody has responded to that. So, I don’t like that.
Hi Ashik, thank you for your review. We are happy to hear that your New Home Consultant was able to make your buying experience easy! We are disappointed to hear about the problems you have had since closing. f you have any challenges moving forward with your home, please be sure to complete a warranty claim through our online portal.
Reviewed Feb. 10, 2020
The price of an LGI home was less than older homes, so why buy a 50-year-old house for more money. I contacted LGI over the phone and went down to the field office and talked to them. They showed me around one of the model homes and when they were opening in the actual area, I scheduled with them a walk-through of the actual house. I wanted to see the area and stuff. And I did that, and then they called me a few times just letting me know where the process was. It was pretty good.
I worked with two consultants and I was impressed that they would call and say where they were. John contacted me with some info about one of his lenders when I told him I didn’t wanna go through theirs. He’s like, “Hey, well, just FYI, I don’t know if they can help you or not, but this is the guy I went through when I bought my house.” So, I thought that was cool.
The quality of the build of my home is so far, so good. I've only been in about two weeks but I haven't found anything wrong except for one thing on the fence that’s missing a couple of nails. One of the boards is loose, but I can fix that in 30 seconds. I asked a little bit about customizations and they said they have what they build. They build them all the same to cut down on costs and improve quality. Overall, it’s nice to finally own something. I should’ve done it years ago.
Hi Brian, thank you for taking the time to review us! We pride ourselves on exceptional customer service and are happy to hear that your New Home Consultants stayed in touch with you and were able to help you out. Congratulations on becoming a homeowner and thank you for choosing LGI Homes!
Reviewed Feb. 9, 2020
My brother bought through LGI, and he gave the salesman my number and I ended up buying the house right behind him. The consultant was great, understanding, and walked us through every step that we needed. I thought I was gonna walk in and this was gonna be a headache, but it was the simplest thing I've ever had to deal with. My experience was great. They handled everything in-house and they were extremely knowledgeable. We got to meet with the salesman, the builder, and the loan departments. It works out at that office. Everything was dealt with there.
The quality of the build seems fine so far. I haven't had any issues. And the minute we call LGI, they come and take care of anything. Within the first year, we have like a bumper-to-bumper warranty on the house. There are little parks inside the community. The community seems nice. Being close to my brother was the most important thing. But otherwise, it's kind of exciting to be a first-time homebuyer and have it go so smoothly. I keep sending people to LGI.
Hi Aaron, we appreciate you taking the time to review us! We are proud to offer a simplified buying process and are glad that you appreciated having everything taken care of in one office. Thank you for your continued referrals and congratulations on your new home!
Reviewed Feb. 8, 2020
My Realtor told me about the subdivision going up, so I just drove by the subdivision and saw the LGI Homes signage. And then, I stopped in to one of their offices. Their customer service was excellent. Tim, the rep I worked with, was very friendly, honest and knowledgeable. Any time I had a question or an issue, I would either text them or call them and he'd get right back to me which is very important to me. I was very pleased with the experience overall. I bought a $215,000 home and there's always something that could be done better. But so far, I've only had some minor issues and I'm pleased with the price.
Overall, LGI made it a very easy process. They walked me through the entire process very nicely. The fact that they do their financing in the same office as the sales office was very helpful. I closed in that same office, so that made it a nicer experience than having to drive all over town to do stuff. The entire process lasted about six to seven weeks. But the first three or four weeks was being held up by not having the divorce papers. I was going through a divorce, so I had to wait on my divorce paperwork to come in. So, from the time I came in and saw the home that I wanted, it would've taken about 30 days if it wasn't for my divorce.
Hi Luis, congratulations on your new home! We are thankful you decided to come into the office and are happy that you enjoyed our simplified buying process. Thank you for the kind words and we hope you enjoy your home for many years to come.
Reviewed Feb. 7, 2020
My brother told me to look into LGI because his daughter bought a home from them in Fort Worth. I’ve only been here in Dallas for a year and they were the first ones for me to go to. It was a good experience. I went in with a mindset of buying a house so I was eager to get one. Customer service was great and I got my questions answered. The process took about two months but it could’ve been less. I had a few things on my credit that I had to kind of work on but it was nothing hard. We wanted to get my score up to a good number.
I like my community. The only problem I’m having right now is getting service like the connection with my phone when I’m at home. I don’t really have a good connection and I don’t know why. It could be that the home is very insulated that there’s probably not a good signal unless I get internet. Other than that, I’m grateful for having a new home especially being a new home and not having to worry if there is any plumbing that might need to get repaired or a bathroom or something. When you buy a home and it’s already a used home, you never know what you’re gonna get into. I wish the rooms were a little bit bigger, though. But everybody goes for what they can afford.
Hi Patricia! We appreciate your review. We completely agree with you on the benefits of buying a new home over an old one! We are happy to hear that the buying process was smooth and that you are enjoying your new community. Congratulations on your new home!
Reviewed Feb. 6, 2020
I was looking at a couple of different types of models of homes in that area and LGI was had available what I was interested in. I made an appointment with them. Diane was fantastic and she took me right to it She pretty much walked me through everything and made it really easy. She was really responsive about questions and if she didn’t know the answer to that thing, she’d still find out. It was really awesome. I didn’t know anything about buying a home and she really streamlined the process and told us exactly where we needed to be and kinda worked with us.
But I wish the walk-through didn’t feel so rushed. The guy did a good job with explaining everything but he didn’t really give me time to look through the house on my own to see if there was any kind of repair that needed to be done. There were things where I felt like LGI should’ve been responsible for like I shouldn’t have had a big scuff mark on my wall when I moved in. I shouldn’t have gouges out of doors. I shouldn’t have my door handles falling off because they were improperly put in or somebody put in the incorrect screw. I shouldn’t have molding coming off the side of my tub because it wasn’t correctly put in. But I didn’t catch these on our initial walk-through because he pretty much took the reins through everything and didn’t really give me time to look through the house on my own.
I haven't started reporting all of that stuff yet. We’re still finishing moving in at this moment and there is still a lot of unpacking to do. I would like to wait until we get everything finished. It’ll be difficult if they start doing repairs. Otherwise, I'm pretty happy with our home build for the price point that we got. But there are a few things that I'm not too excited about like the fact that the fences aren’t painted or weatherproofed. They aren’t water-treated and they’ve been sitting out since LGI prepared and built these lots. I feel like since LGI doesn't have any kind of guarantee for at least for the first six months to a year, it is a little ridiculous especially since they put it in there without any kind of weatherproofing.
My man is in the car right now and he has many comments about the concrete work that has been done. He works in the concrete industry. In front of the property, there are footmarks on the driveway. The one last thing that I was really unhappy with was my preparation after everything was completed in the walk-through. I have a dog and I'm finding sheet metal pieces for sockets and electrical stuff. I'm finding that in my backyard along with nails and screws. Also, there were still other garbage during my walk-through that was left from the construction crew, like water bottles in my attic. There's also one on my roof that has been sitting there for I don’t know how long. The construction crew did not do a very good job of picking up after themselves.
Hi Mary, thank you for your feedback. We are glad that the buying process was so smooth, but are disappointed to hear about the walk-through. Our Construction Managers walk the homes and make sure everything is in order for closing. When you are ready to report the items you'd like fixed, please be sure to complete a warranty claim through the online portal.
Reviewed Feb. 2, 2020
From the very first time I called to the day of the closing, I spoke with Chelsea. Chelsea was the one I had to help me out. She kept in touch with us and messaged every other day to tell me what stage they were on and what they needed from me. She was always communicating with me and ready to answer my questions. She was really open to me. I liked her a lot. They were able to explain every detail with me. Also, the quality of the home has been so far, so good.
Hi Loveth, thank you for your review! We pride ourselves on our customer service and are glad to hear Chelsea made communicating with you about your home a priority. Congratulations on your home; we wish you many happy years in it!
Reviewed Feb. 1, 2020
I searched online and I saw LGI, and then I sent a request for application. They called me back a couple of days later. We got an appointment and everything went good from there. The rep was real friendly. She did a great job explaining everything, and asking me about my score. She ran my credit, and she looked and then she pre-approved. And then from there, I dealt with another guy. I had to bring all the papers to him and he was great.
It was a good experience. I’m happy about it. Just be ready with your down payment because I wasn’t ready. I didn’t had enough money for down payment, so I had to save my welfare check without wasting a penny to save enough money for the down payment. There’s a few stuff that needs to be done for the home to be better. I would change the back porch. There’s a space in between the floor and the wall, and I would’ve filled that thing up. It's the same thing in the garage. I will fill that thing up because now, I got spiders. But the home seems good.
Hi Ignacio, we appreciate your feedback. We are glad you enjoyed your experience and that you are enjoying your new home. We wish you many happy years in it!
Reviewed Jan. 30, 2020
I worked with one lady at LGI Homes and she's very good. She knew exactly what I was looking for and was pretty clear. She showed me a couple of properties and I decided what I wanted to take. Some challenges I had were in finding out when they wanted to show and how soon they would fix stuff. But all other things are okay because the agent that I worked with was communicating with frequent pictures. But after closing, I needed to work with the builder guy and I submitted some cases that took some time to resolve. Plus I had to be there in person to resolve it. Other than that, the build looks okay to me. This is for my investment property.
Hi Koteswara, we are glad that your agent sent you frequent pictures and that you were able to get your cases resolved. Thank you for your feedback!
Reviewed Jan. 29, 2020
I told my wife that instead of renting an apartment, we should look for a place. She immediately made the phone call and a month later, we owned a home. The LGI representative here was very nice and showed us around. It was the only place we looked at, and it was affordable. The house was complete. The walls were painted a nice color. We’ve got vinyl flooring and the laminate looks like wood. It has two bedrooms and three baths. It is what we wanted. The build is nice. They put these things up pretty darn quick. It was a pretty good experience. The only thing I wish was that the garage was a little bigger. It’s 19x19 in size and it really doesn’t leave a whole lot of room to put up a work bench. I’ve got a bunch of stuff I’d like to put in there. But the house is very comfortable. Once I get some furniture over here, it’ll be better. LGI is really good overall.
Hi Tom, we appreciate you taking the time to review us! We also believe that owning is better than renting and are glad you chose us to help you make the transition. We are happy to hear that you are enjoying your home!
Reviewed Jan. 27, 2020
Everything went good with LGI Homes. It was timely and efficient. They kept in contact with me throughout the whole process and let me know what was going on about the process of being approved of my loan. I like our new home. We got a lot of home for the price. It was new construction. It was already ready to move in when we got it, and we fell in love with the way it was. The neighborhood is amazing. I walked through with the construction manager. There was nothing that really needs to be fixed or repaired, just a touch-up. The quality is good. We're happy with it.
Hi Robert, we appreciate you taking the time to review us! We are excited that you are so happy with your new home and the neighborhood. Congratulations and thank you for choosing LGI Homes!
Reviewed Jan. 25, 2020
Well looking at homes in Maricopa Az. Put down 1,000.00 and watched the house be build, went very 2 weeks. It rain a lot. Told the management about the wood wrapping and they said that it was ok. Told them about the big hole in the roof. All they did was cover it with the roofing product. Did not fix the holes. Went back out and the sheetrock was on incorrectly. That was not fixed. I was suppose to move 1/31/2020. Then the payments went to $1600.00 not including the HOA fees. Then we had a message that we needed to pay 200.00 at closing when it was suppose to be zero down. So I told them that the deal was not going to happen. Of course we lost our 1,000.00 down. I am very unhappy with this company. We even took pictures of the place. I will never buy from this company. I got sick with worry 'cause of this bull. I feel all they wanted was my money not to listen what we was wrong with the house.
Hi JoAnn, we appreciate your feedback and are disappointed you were not satisfied with the way your home was being built. We have construction managers on-site at every location and each of our homes goes through several inspections to ensure we are providing a quality product. We wish you the best of luck in your future endeavors!
Reviewed Jan. 23, 2020
My LGI Homes rep was very nice and had a really good attitude. However, there are a couple of things that need to be addressed with the home. But overall, the experience was great.
Hi Richard, thank you for the review. We are glad that you enjoyed your experience with us! Please use our online warranty portal to submit claims for anything that needs to be addressed. Congratulations on your new home!
Reviewed Jan. 22, 2020
I decided to get a new home as I don't want to worry about fixing anything. Our home consultant, Jorge, was great. He seemed sincere and humble about what he did. Our LGI home has good quality so far. I’ve never lived in an all-electric house, so it's a little different for me, but we’ll see when the bill comes in.
Hi Priscilla, thank you for choosing LGI Homes! We are happy that you enjoyed working with Jorge. Congratulations on your new home!
Reviewed Jan. 21, 2020
I got a newly built house from LGI because I trust newer houses versus older ones. I've been in the house for two months and I've been having a lot of issues. But they're getting these issues fixed. Other than that, my dealings with them went well.
Hi Ryan, thank you for your feedback. We apologize that you've been having issues with the home, but are glad that they are getting fixed. If you run into any other concerns, please be sure to file a warranty claim through the online portal.
Reviewed Jan. 20, 2020
The consultants of LGI Homes were very nice. Everything’s good with our experience and the quality of the home is good. The community looks okay, as well.
Hi Jan, thank you for your review. We are excited that you enjoyed the experience and are happy with the quality of your home. We hope you enjoy many years in it!
Reviewed Jan. 19, 2020
Sharla handled things in our best interest and in really a professional way. The quality of the build was what we paid for. And everything is going along fairly smoothly.
Hi Robert, we appreciate your review. We strive to provide exceptional customer service and are glad to hear that the process was smooth. We hope you enjoy your home for many years to come!
Reviewed Jan. 19, 2020
I didn't want anybody else's problems or issues, like when you get a used car, so I chose to go with a new home from LGI Homes. My initial consultant wasn't available, so they referred me to Cody and he took care of me. He seemed knowledgeable of the house. He had no moments trying to think of what to do. He had his spiel down good. The home is nice. I had a repair guy come out the other day to check on the heater because one of the piping were improperly sealed, so it was leaking water onto the wood underneath the heater. I put the work order in and 20 minutes later, I got a call. Their service was very quick and efficient.
Everything has been good so far. Earlier, we bumped into a high school friend that lives in the same neighborhood. Overall, everybody made everything very accommodating. And everything took about a month. The purchasing process started mid-November, I got approved, and I was able to move in mid-December. I tell people where I got the house and when I bought it. So, I'm trying to be an LGI Homes advocate as well.
Hi Kurt, thank you for taking the time to review us. We take strive to provide exceptional customer service and are happy to hear that you enjoyed both the buying process and the follow-up after closing. We appreciate you being a LGI Homes advocate! We hope you have many happy years in your new home.
Reviewed Jan. 18, 2020
I lived in The Cottages of Lake Forest, so I knew that they were adding on and I rode to see what they looked like. LGI was convenient at the moment. I wanted to stay in the same school district for my daughter and it was the closest, which was why I chose them. There are a lot of little things though that you don’t realize until you get to live there. I don’t like that you can hear the dog next door as well as the flat paint on the wall and that there’s no linen closet. But I liked the honesty and good attitude of Christian, the rep I worked with.
Hi Danielle, thank you for your feedback. We are happy that we were able to help you keep your daughter in the same school district and that you enjoyed working with Christian. Congratulations on your new home!
Reviewed Jan. 17, 2020
I was looking up properties, and LGI Homes popped up on the internet through random searches. I was going through a divorce, and everything that I was looking for was a lot more money. I was living in Chandler, and I went, “Geez, I could get a brand new house out here for less money,” so that’s what I did. Everything has been absolutely great with my interactions with LGI. From the people who had the loan and who got me through the process, all that was 10s across the board. There are things in this home that have problems though. I got a couple of doors that don’t shut all the way. And I have a backdoor that’s kinda crooked a little bit. There’s like a seam for bees and for bugs to crawl through. The wood floor in one of my bathrooms is popping up by the bathtub already, and I’ve only been here a month.
Now, they told me they're gonna come and fix the cracks from the home settling in a year, but I feel like I shouldn’t have to wait a year. I’ve been talking with somebody and I'm trying to work it out. They were supposed to do that today, and I haven’t heard anything. I’m not worried about the cracks and the settling. The house has to settle. It has to do its thing but some of the inside stuff like doors not closing is a problem. I have like wood flooring bowing up in one of my bathrooms, too. So, I’m like, “Am I just supposed to deal with that?” Other than those, I’ve been happy for the most part. I love the community that I'm in. It's worked out for me.
Hi Christopher, thank you for your review! We pride ourselves on offering affordable new homes and are happy you enjoyed your time working with us. We apologize that there have been some minor construction issues with your home. If any further items arise, please file a warranty claim through our online portal. Congratulations on your new home!
Reviewed Jan. 17, 2020
We prefer a mobile home, for a new home. A couple of my brothers were talking about LGI Homes. I also saw LGI Homes online and all the signs on the 35. I was not too fond of the first homes they showed me. They were a little bit too small and were like apartment feel kinda thing. But then, the second guy showed me more bigger houses that were a lot better. The representatives were thorough, understandable and patient. They didn’t rush me. They were just trying to satisfy what I wanted. I feel comfortable working with them. It was easy and wasn't harsh. They were laid back, asking me what I wanted and saying we do the paperwork and get it done. Everything was pretty cool. It all depends on the individual, what kind of person you are. I’m not one of those picky persons that start nitpick all little stuff. As long as you have the proper criteria, everything goes smooth.
There were some stuff I needed to get done at my house that when I did the walk-through, I didn't notice. It’s been a while, and I’m pretty sure LGI Homes has been behind, especially with the holidays. They were busy. They haven’t attacked the issues I have put on the warranty. That was the only thing. With the quality of the homes, people need to understand they're production homes. So, you’re not customizing your home. You're gonna get for what you're paying for. So, it’s like, in order for them to give you a house in that certain price, they gotta use the tools, the product that fits in the range of them to sell you the house in that price. So, that part of the house, it's satisfactory and excellent for the price.
Hi Antonio, thank you for your feedback! We make it a priority to listen to what you want and helping you find the right home for you. We appreciate your patience in getting those items resolved, and if you find anything else, please be sure to file a claim through our online portal. Congratulations on your new home!
Reviewed Jan. 16, 2020
We wanted something that was ours and nobody else’s beforehand. And LGI Homes'mbuild met all our expectations. We were extremely comfortable working with them. Their friendly customer service had all the answers to questions I asked. The process was quick and expedient. From signing up to getting approved, it took about two weeks. Sam, our rep, was knowledgeable and friendly.
I’m satisfied with the amenities, but they should update the internet type thing because there weren’t enough internet jacks or modem wires. Have the same amount of wires, but take all the wires to a better location. I only have five running to my kitchen where I don’t wanna have a modem sitting on my kitchen counter. Living in our new home improved our daily life. Overall, we're pleased with the experience.
Reviewed Jan. 15, 2020
Our LGI town home fits our needs the best. I was looking for a little more of a low maintenance lifestyle, and the price was right. I work from home, so I needed a home office. The home had three bedrooms, two and a half baths, and that fit the bill. It’s an end unit that overlooks the little ponds out here, so we got lucky. This one was open and probably the nicest view on the whole property. We have a couple of pools and a workout building with some universal-type of equipment in the neighborhood for working out. We’re close to the golf, so there’s a lot of walking paths. We have a couple of dogs, so we’re getting them out and we can take bike rides on the sidewalks. We don’t have to ride on the streets. So, it’s a nice area.
My realtor brought the property to my attention and I came up here and met with Amy, and pretty much everything we did was back-and-forth through Amy. The only thing, she’s just really busy. I couldn’t call and get her sometimes. She was with someone else, so either you just leave a message or wait for her to call back. But that’s just the volume of the people that were coming through the office. It had nothing to do with her. She was very thorough and knowledgeable.
Hi Brian, thank you for your review. We are happy that your townhome is fitting your lifestyle and that you are enjoying the community and its amenities. We hope you enjoy it for many more years!
Reviewed Jan. 14, 2020
We came over here before Thanksgiving and looked at several different communities, and this one seemed to be the better quality of what we wanted. Tim was very nice. He was excellent. The whole process seemed good as well. I was very satisfied with LGI.
Hi Paul, thank you for taking the time to review us. We are proud that you felt we had superior quality and made the decision to buy your new home with LGI Homes. Congratulations on your new home!
Reviewed Jan. 14, 2020
We started with a new build instead of an older one because of some potential resale issues, not really knowing how the previous owners would be taking care of their home as well as cheaper home insurance. My Realtor, David, was really awesome on giving us insight on LGI Homes. But with the consultant that was helping us, Kevin, we didn’t have the most pleasant experience. There was lack of communication as well as updates on our home. Everything was kinda always up in the air. Our Realtor had to step in at one point because of how unprofessional we felt he was being.
Once we signed up papers, we wanted to go through the home again to kinda get a feel of what we were moving into. He said, “I actually have some work I gotta do.” He was originally trying to be so nice in the beginning and giving us as much information as possible, but in the end, he was even pushy to the point where he was asking us some questions we didn’t even felt comfortable with.
As the deal was already closed, he only called us once about an update on the home. He also lied about one of the things. We were trying to choose the lender that we were gonna go with. We were gonna originally go with LGI, but then, we were in the air with another lender, and he basically told our Realtor that we were going with their lender. Not knowing that we were in close communication with him, he said, “Hey, guys. I didn’t know you were gonna choose LGI.” We were supposed to let him know who we chose. We said, “No, we didn’t.” So, the Realtor called him back and said, “Hey, why are you putting words in my clients’ mouths?” He said, “Oh, I just felt it in my soul.” You can’t say that.
He was supposed to give us the keys, a brief rundown on our home, that whole closing thing once we finally closed on the house and were planning to move in. The office manager said, “Kevin will go ahead and give you a brief rundown of the home.” She went to get him, and she ended up coming back saying, “I’ll be going to go over it with you,” which is super-unprofessional because we had already had so many issues with him.
Right now, there were some things that we wanted fixed in our home. So, the superintendent came to give data and said they'd bring somebody out. They didn’t show up to do the things on the house like the blue tape because we didn’t do it on our official walkthrough, which was odd. We’ve been having blue tape on our wall since December because nobody ever showed up when we planned it, and that was the only opening we had in our schedule. But the superintendent said, “If you have any issues, just let us know and we’ll fix it.” The superintendent was so nice. His name is Luke and he was the one that made this a pleasant experience.
There are a lot of imperfections in the home like the lack of having different people work on different things. I feel like they were very rushed. Our wall in our living room is kind of uneven. I even noticed our ceiling fan wasn’t placed in the middle. There are some kind of things that they're gonna have to do some major fixes on because of how uneven it is on the floor and on top of the wall. Some of the hardwood flooring, when I stepped on it, it started making these noises because it wasn’t sealed correctly. Even on some parts of our carpet, I step on it, and something’s poking me. So, I’m gonna have to talk to them about that too. I’m hoping it gets fixed. If not, it’s gonna be a disaster.
We set a time with the superintendent to come and look at what we were talking about. The next day, we waited for him and he didn’t show up. So, we called him and said, “Hey, are you gonna show up?” He said, “Oh, I’m so sorry. I forgot. I’ll be down over in a minute." So he came over and said, “Okay, there’s little time.” We scheduled another time to get the home fixed at least a little bit. He also said, “Oh, we’ll do the best that we can, but I’m just not sure if we can get it fixed.” So, we texted him the next day and said nobody showed up, but they're supposed to be here at 8:00. He said, “I’m so sorry, let’s try to fit you in again.” But at that time, the holiday season was already approaching us. So, I just scheduled something with him for this upcoming week and we’ll see if they end up showing up.
Overall, it’s kinda been all over the place. With LGI Homes, there were more unpleasant experiences than pleasant ones. Now that we’ve moved into the home, we love it because of what we’ve made it, but the experiences from the people that actually worked with the company weren’t the best. At least we had a good superintendent who kinda made it more of a positive outlook because we were really not feeling the greatest about it. But we had already put money down, so it’s too late to turn back. Our Realtor would never sell from LGI again, and he’s like one of the top Realtors in Colorado. Even for me, I probably wouldn’t recommend the company for a new build or for somebody who’s gonna be a first home buyer. I would probably go with somebody else.
Hi Kaysa, we appreciate that you recognize the benefits of new construction! We are disappointed to hear that your representative didn't provide consistent updates on your home. We hope you have enjoyed your new home since moving in and that you enjoy it for many more years!
Reviewed Jan. 13, 2020
My wife and I decided that an LGI home was the best deal for what we were looking for. We got along with their consultant, Vanessa, who was recommended to us by the manager in charge of the LGI development at our location. We worked with her the whole time. The home we got is well-built. It has a lot of nice options and upgrades. The neighborhood we are in is very nice and well-kept. The houses aren't cookie cutter. They are all different and spaced out nicely between neighbors. It has been very easy to talk to LGI and get any issues resolved. Everything went very smoothly for us.
Hi John, thank you for taking the time to review us! We are happy that you are enjoying the quality construction and upgrades of your home. We hope you enjoy it for many years to come!
Reviewed Jan. 12, 2020
My son & his wife purchased an LGI home last year, not long after they moved in they received an $800.00 water bill!!! Upon going to the water department to inquire about the amount they were told that this is not the first LGI home to have this issue apparently, the plumbing contractor they use doesn't connect the sprinkler system correctly and leads to an unknown leak until you receive your first water bill! My son immediately contacted LGI who said, "Yes we know. We will send someone to fix it."
In the meantime, my son is responsible for the $800 water bill or the water will be shut off!! LGI's response was they will tell the plumbing contractor to pay the 800, first of all, this has been 6 months. Still no refund no response from LGI. Nothing!!! I did call LGI offices. Spoke to Byron who said they would receive a refund from the plumbing contractor. (Again.... 6 months ago!) Now, today, I find out there is ANOTHER LEAK!!! This is unacceptable. The workmanship is shoddy, the communication is not existing, but the "run around" is in full swing. My advice? Don't buy LGI. It will cost you more in the long run. I feel they have treated my son and his wife very poorly and they are a very dishonest company.
Hi Ivy, we apologize for the unexpected cost. If your son runs into any further problems, please have him submit a warranty claim through our online portal. We hope that he and his wife enjoy many happy memories in their new home!
Reviewed Jan. 12, 2020
Ceasar was who we dealt with at LGI Freeman Ranch and it was not a pleasant experience. We had made an appointment to look at a house before Christmas, but unfortunately my wife’s work schedule changed and we ended up having to wait after the holidays. I texted Ceasar and let him know he situation and that we will have to wait after the holidays. Ceasar responded rudely and was not understanding of the situation.
We were finally able to look at a house in January so I texted Cesar to schedule an appointment which I shouldn’t have, but I thought I give him another chance. First, Ceasar went over the 6 steps and one of the steps was before you can even look at a house to decide if that house is meant for you and your family, you have to do a credit check and see if you are qualified. We had told Ceasar we want to look at the house before we even do any paperwork to make sure it is what we want. Plus we didn’t want our credit to get dinged because it is a hard inquiry. Ceasar had to go talk to the boss to get approval.
After waiting 5 minutes for the boss approval, which we should have left then because we were not getting a good feeling, we were finally able to go look at the houses. The houses were decent, but there were things that I did not like such as you don’t have choices on flooring and colors. Also, the yards all had transformer boxes and the air conditioning is right in the middle of the yard which made the yard smaller. The last house, my wife and I were looking at which was nice because it had white cabinetry but still the same issues from the other houses we looked at. Ceasar said he would be outside so my wife and I could talk.
When we went outside, Ceasar had left us and we ended up having walk back to the Sales Office. Cesar comes outside as if he was coming to get us and was just rude when I said my wife and I needed to talk about the houses, then we will make a decision. Ceasar was rude and condescending. Ceasar just walked off, he didn’t say, "Thank you" or said, "If you have any questions please call." Ceasar just walked off.
This is a big decision and I want to make the right decision, I don’t appreciate being bullied into buying a house that I’m not sure of. LGI sales people are bullies and I did not like the culture of LGI. We have gone to KB, Lennar and Center, they allowed us to look at the homes before we did any paperwork. The culture and environment was relaxing and calming.
Hi Michelle, we appreciate your feedback. By not offering customization on the homes, we are able to offer homes available for quick move-in and keep prices more affordable. Please know that this is not a true reflection of our dedication to exceptional customer service and apologize for your experience. We wish you the best of luck in your future endeavors!
Reviewed Jan. 12, 2020
We visited LGI Homes 3 years ago but I had to straighten some credit issues and save up a little bit more money. Then I revisited it again, and it was all ready. However, we're currently on week three in the house and I've had a lot of issues. When we first moved in, day one, there were over 15 nails in the driveway and gutter. One stuck into my four-year-old grandson’s sneaker and, luckily, it didn’t pierce his skin. On day two, the garage door didn’t open and it’s still not working. The master bedroom tub is really hollow and although they are working on the problem, I don’t know what they’re gonna do. Bottomline, it needs to actually be taken out and a new one put in. Also, there's a big hole in the piping underneath the sink in the powder room downstairs. Someone has to come out now and a drywall person has to come out. The nails sticking up in the steps have been poking us in our feet even though they were hammered down twice already.
LGI is building the homes too fast and it’s very cheap how they’re putting them together. The walls are really thin that one can hear someone talking in the bathroom and downstairs. In the back, they are tearing the woods, it’s very swampy and wet, and the grass hasn’t grown in yet. Also, there are tractor trailer tracks in my backyard from the tractor trailer coming through. We’ve even had big trucks slot holes in the ground, which they said they’re gonna address too.
The only good thing was the sales rep who went through the process with us was very helpful. But the loan guy from loanDepot, David, who works with LGI was too serious. He was not rude, but not friendly at all. He made the loan process really bad for myself. Everything was lined up and was good, but it was just a very unfriendly type of situation. During the sit-down with him, I asked, “Do you smile?” and they’re like, “He is like that with everyone.” I would hate other people to experience and have to go through him because it was really nerve-racking.
Hi Amedia, we apologize that you've had some trouble with your new home. We are proud to offer several warranties, including a 10-year structural warranty, on our homes and encourage you to submit a warranty claim through our online portal. We wish you many years of happiness in your new home!
Reviewed Jan. 12, 2020
I've never bought a house before and with LGI Homes, I got like a first-time buyer's program and the only thing I had to pay for is $1,000. I worked with Tim and he was very personable. The quality of my home is okay. I wish we would have grass though. We had to pay for our own grass in the backyard. I'm farther from a lot of people than a lot of my friends but it's all right. The only thing is I'm hoping that they're still building around because there's only one way in the community. We're right off the freeway, and it's just a pain to have to loop around. They need more accessible entrances because if you miss the exit and if you miss the turn, it's gonna take you 10 to 15 minutes to get back around.
Hi Veronica, congratulations on becoming a homeowner! We are excited that we were able to provide you with a low down payment option and that you enjoyed working with Tim. We hope you enjoy your new home!
Reviewed Jan. 11, 2020
They were always very attentive to answer questions and be up-to-date on things and keeping in the loop. The quality of the home is great. I feel at home. Also, I like the dining room area because I like the archways. It makes it nice and open, not closed off, so that’s good.
Hi Victoria, thank you for taking the time to review us! We are glad to hear that you are enjoying your new home and the beautiful archway detailing. We hope you enjoy it for many more years!
Reviewed Jan. 10, 2020
Our LGI Homes consultant was Monica, and she was nice. She showed us a few floor plans, and worked with us and our budget. We felt pretty comfortable with her. Our new home is a good size for my family, and the community is nice. Everything was good.
Hi Nayeli, thank you for the positive feedback! We are glad that you enjoyed working with Monica and are happy with your new home. We wish you and your family many years of happiness!
Reviewed Jan. 9, 2020
I heard a new build has a little bit more incentives, and it’s a new home so I shouldn’t have that many issues coming into a house. Darrell was the first person from LGI Homes who spoke to us. For the most part, he answered most of our questions and concerns. LGI could be a little bit more truthful about a cross in front of us heading in the land across from us. We weren’t told about a train in our front that’s literally across the street. It was land and Darrell said it was just land. At 2 o’clock in the morning, we heard a train. They lied to us again by saying the train only came by between 7:00 and 5:00 PM, and that was pretty much what they told us. Other than that, everything seems pretty good with the home, so far. And it seems like a very friendly, clean neighborhood.
Hi Josahfat, we appreciate your feedback. We apologize that you felt we weren't completely truthful; we strive to be as transparent as possible and provide you with all the information you need to make your decision upfront. We are happy to hear that you are enjoying your new home and neighborhood! We wish you many years of happiness in your new home.
Reviewed Jan. 9, 2020
I’m a realtor so I see LGI by going through the communities. I was there last year but for some reason, I didn’t want to buy there at that time. This year, I change my mind and I then bought a home there. Shereka did a good job explaining what the process is and how. It went smoothly and everything was nice. We were looking for bigger homes but we were out of the bigger ones. They were moving quite fast, so we were always updated of the status and demand. However, I’m skeptical and not a big fan of the walls. I’m not sure if there is a reason why they did that. If there is a texture, it would hide anything that might be there compared to a smooth wall. Other than that, the experience was pleasant and everything was straightforward.
Hi Sisir, we are excited that you changed your mind and decided to purchase with us! We are happy you enjoyed the buying process and working with Shereka. Congratulations on your new home!
Reviewed Jan. 8, 2020
When we were looking at LGI Homes, what was a selling point for us was how their new build was around the same price of an older build that needed to be completely remodeled. Gerardo, our consultant at LGI was super friendly. He wasn't pushy about anything and he knew what he was talking about. He spent basically all day with us when we were going back-and-forth about things. We purchased from them and so far, we've been really happy with the build we got. The quality is fantastic and it was a great deal. Even the guest bedrooms upstairs are a pretty good size. The neighborhood is pretty quiet and everybody there has been very nice. We love our new home.
Hi Michelle, we are happy you are enjoying your new home! We are glad you felt you were in good hands with Gerardo and are thrilled you decided to buy a new home with us. Congratulations - we hope you enjoy it for many more years!
Reviewed Jan. 8, 2020
We got into our LGI house in not even a month so it was super fast. I thought it was gonna be really hard and stressful, but it was actually really easy. The guy who helped us was awesome and I love him. I would do it again. Any other guys were super pushy and they kinda scared us away. We were gonna go with Centex but when we went to LGI, they weren’t pushy. They made out the numbers off for us before we even looked at anything. I like that because if the numbers weren’t right, then we couldn't have gotten it. We already moved in and I love the quality of the build of the house. I haven’t had one problem. Working with LGI has been perfect.
Hi Amanda, we are so excited that you chose to buy your new home with us! We are glad that you enjoyed the buying process and that we were able to get you into your new home so quickly! We wish you many happy years in your home.
Reviewed Jan. 7, 2020
I am the second owner on my home. My home is only 5 years old yet I have issues with a leaking roof. My warranty company won't cover it because of improper installation and I cannot get in touch with LGI. They do not have a direct customer service number online and I have called numerous people trying to get in touch with corporate. The link on the website to submit a request for a warranty issue is not working. A lot of people in my subdivision are having issues with their homes because they were put together with "gum and grass" as one of my neighbors said.
Hi Ebony, thank you for your review and feedback. We pride ourselves on providing exceptional build quality in all of our homes, and offering a great 10-year structural warranty on each one of our homes. This warranty is transferable from one owner to another, in the event of a re-sale, and covers many structural issues that could potentially arise. You may have to reach out to your home's previous owner to have this warranty transferred into your name. Thank you, again, for reaching out with your feedback!
Reviewed Jan. 7, 2020
The rep from LGI was very informative. He was very nice and gave me the low-down. I liked how I could reach out to him and that he was very personable. The build I got is of good quality. It has lights, all the new warranties and all the good stuff. It has been perfect.
Hi Brandon, thank you for your positive feedback! We are glad you enjoyed working with your New Home Consultant and are enjoying your brand-new home. We wish you all the best!
Reviewed Jan. 6, 2020
My mom saw the LGI ad on Facebook. I was looking for something and they were close by so it worked out. LGI made the process quick and easy. If they needed a paper signed, they send it over via email and I e-sign it. It's hassle-free. Also, the finance company came to the neighborhood as opposed to having to go out and meet them. So, that was convenient. I like the home's location the most and the build is good quality. They put the grand countertop in.
Hi Gabriel, thank you for buying an LGI home! We are proud to offer a simplified buying process and are excited to hear that you felt the process was hassle-free. We appreciate your review and hope you enjoy your new home!
Reviewed Jan. 5, 2020
I was looking for a place to stay and they gave me a great deal. They were very nice and just one thing led to another. They made me a feel at home, like I knew them for a long time. It was a very nice experience working with them. They explained everything, how everything would work, and the process of the loan, and the buying process. My consultant was very nice and very friendly. He made everything simple and easy enough to understand with the way they walked me through the process. The quality of the home is nice. I love it. The amenities are very nice as well, and I love it. I never had a new home, so it's a very, very exciting experience.
Hi Juan, thank you for your kind words! We pride ourselves on our simplified buying process and exceptional customer service, and are very happy to hear that you felt so comfortable throughout the experience. Owning a new home is very exciting and we hope you enjoy it for many years to come!
Reviewed Jan. 4, 2020
They were real smooth. They explained everything and took their time. It was a good experience working with them. The rep we dealt with was real good because he called up and checked on us regularly. If my wife and I had questions or when we follow up, and it would be late in the evening, he would still call us. Communication is a big thing and that was one of his strong points.
The home is built nicely, but being excited buying our house, we kinda didn't realize that there were some things that we would've enjoyed having, like a little bit more closet space throughout the house, and some blinds. I figured they had to cut and save some money here and there, so a couple of things didn't get added here. The community is very nice. It's clean, good, and it has pretty houses. So it's gonna grow to be a good community.
Hi Julian, thank you for your review! We agree with you; communication is key. We are happy to hear your New Home Consultant did a great job staying in touch with you and that you are enjoying your community. Congratulations on your new home!
Reviewed Jan. 3, 2020
One of the fathers of my kids told me that LGI was building new homes and I probably could look into it. He said it’d give me what I was looking for. LGI was more organized and understanding. Also, they knew what I wanted then. I felt like Tara, a rep there was helping me from the heart. I felt like she was there for the best interest. And when I told her how many kids I had and where we stayed at, she knew the perfect house to pick for us. I like the quality of the house. We moved in on December the 22nd and I love the community, ‘cause it’s a pretty and friendly place. I'm more peaceful and I think my kids are at peace.
Hi Brittany, we appreciate your kind words. Our New Home Consultants strive to help find what is best for you and your family and we are happy that Tara helped you find your perfect home. Congratulations! We hope you and your family create many happy memories in your new home.
Reviewed Jan. 2, 2020
With LGI Homes, I found the place that I liked and the location. But I’m not too impressed with the home. It’s not that bad, but it’s like they don’t take pride in their work. Some of the light bulbs don’t work. I told the guy who was here about a shower ratchet. He went and took one from another house, put a little cheesy screw, and it didn’t work. I had to go to Home Depot and do it myself. The floors were sticking up, and the guy told me, “Well, if it sticks up again, put some glue on it.” I went, “No man, you put glue on it. That’s your job.” There was still tape around the bed. The stucco work is done cheaply. Whoever painted the house sucks. There are places all over the place where they missed.
I wouldn’t buy an LGI home again. If I was a first-time buyer, I would have been disappointed. But this is my fifth purchase and it’s just another house for me. Also, LGI didn’t give us a gift, not even a cutting board. I’m not asking for a whole lot of it, but we never got our sign. My wife wanted to do the sign of our house built. There is no doorbell, too. And the plugs don’t work. I gotta go replace the breaker. There were paints on the lights, and the outside fixture was broken. I couldn’t get the water hose to work right because there’s still tape around it. Where’s quality control? The builders are sloppy. As far as the people, they were great but at the same time, they didn’t do the walk around. They didn’t come to put tape on the things I wanted fixed. They wanted me to do it on my own.
Other than that, it’s really nice. I do like a lot of features like the windows. They’re dual pane and energy-efficient. I do like the light switches, and how they work now. I do like that you can move them around and they’re wireless. I like the temp system installed already in the house, and that you can put it through your phone. And I like the garage door opener, and how I could Wi-Fi that to my phone. The people were great. Michael was great. All the ladies in the office and the other guys, the managers, and everybody were very helpful. They worked with us because I was waiting on my house. The guy gave me a walkthrough where he showed me how everything works. Overall, I’m satisfied.
Hi Joel, we appreciate your feedback. We pride ourselves on quality construction and are disappointed that you have found some minor problems. If you have further trouble, please file a warranty claim through our online portal. We wish you all the best in your new home.
Reviewed Jan. 2, 2020
Everybody at LGI was nice and the guy that I went through, Mario, was real comfortable and cool to work with. I was in an apartment and have been paying rent since 2006, and he told me the benefits of buying a home. He said that I would be investing in buying a home and I wouldn’t be losing my money by renting. LGI did me good and I really had a good experience. I also like the whole house and the new community is good as well.
Hi Clifford, congratulations on becoming a homeowner! We are thrilled that we were able to provide you with an easy buying experience and that you are enjoying your new home. We wish you many years of happiness!
Reviewed Jan. 1, 2020
I was very pleased with the whole process, which was smooth, and with our purchase. All the information and questions that we had were answered. I didn’t think we would be closing so soon with how late we had started the process, especially with all the holidays but I think it went really well and I was very glad we decided to choose them for the homebuying process. We did have a plumbing issue but they came out right away and took care of that. Everything looks like it’s holding up very well. It was well-built. There are no overlapping sounds from the room next door with thin walls. We mounted TVs and they’ve been pretty sturdy. The finished garage was actually a nice plus.
Hi Anahi, we are excited to hear that you are enjoying your new home! We pride ourselves on providing exceptional customer service, and are happy to hear that we were able to exceed your expectations regarding the buying process. Congratulations and we hope you spend many happy years in your new home!
Reviewed Dec. 31, 2019
LGI Homes is fantastic. I'm more than satisfied. I wanted something new, a house I could make on my own, and be the first person to be there. I found LGI Homes online, and I had a marvelous experience with the home consultant. I couldn’t ask for anything more. The quality of the build is really nice. I’m more than satisfied with the amenities. I moved in my home before Christmas, and it made my new year a whole lot more better, and I thank them for that.
Hi Michelle, thank you so much for your feedback! We are so glad that you enjoyed the buying experience and are enjoying your new home and neighborhood. We wish you many years of happiness in your new home!
Reviewed Dec. 30, 2019
I dealt with Taylor and he was very personable. The process was fine but the quality of the home is shabby at best. I'm finding all kinds of stuff to be fixed, and a whole lot of humming and hawing on fixing stuff. I'm working with their construction manager right now for the neighborhood. I've been dealing with his home handyman for the last two days. Working with him is like playing cards with your brother-in-law's kids. The workmanship is just crappy. Every light switch and plug-in is crooked. But I cannot expect them to come in and rip out every piece of drywall to fix that. Also, I've got holes in my front Hardie board that's got to get fixed.
I think this was the last house that was built on this street. I walked in several of the other ones, and looking at the workmanship in this house, it was either they saved all the crappy materials till the end that they had on hand, and built with their better materials upfront, or it was rushed. It's kind of a pain and sometimes, dealing with people is a pain. The hard part is getting someone to understand when you spend this much money on something. This is a very expensive neighborhood, and this home was pretty damn expensive. But there seems to be a little dragging of feet on fixing the problems. Dealing with the LGI people on the administrative side has been fine. There were no issues there. But I'm complaining heavily about the contractors that LGI are using. They are the contractors in this area and everybody has contractor issues here. They all suck and there's nothing we can do about it.
Hi Howard, thank you for providing your feedback. We are glad that you enjoyed working with Taylor! While we are disappointed to hear that there are some minor construction problems that need to be fixed, we are happy to hear that you are already working with the local team to get them resolved. If you have any challenges moving forward, please be sure to complete a warranty claim on our online portal. We hope you create many happy memories in your new home!
Reviewed Dec. 28, 2019
We have lived in our LGI home for about a year now. Like with other builders, we had our issues but the manager was able to have those fixed. After installing wood floors, that’s when you see the lack of construction quality. The contractors didn’t bother to clean up after themselves behind the stove and amidships washer. When it came to the doors and molding, all the doors and molding where cut higher than normal and some where cracked, which I had to replace. My recommendation is to stay on top of the contractor and come approve every single step before they move on. One this is it passing inspections, another is maintaining an expected level of quality, regardless of how “affordable” the home may be.
Hi Jesse, thank you for the valuable feedback you have provided. We are happy you received such exceptional customer service from our manager, and hope that the time in your new home has already created many great memories for you and your family.
Reviewed Dec. 28, 2019
We heard about LGI Homes online and then we stopped by. What made us go through them was their convenience and no drama with packaging and upgrade deals. We were willing to pay a little extra more for not having to deal with it. Nikki, our home consultant, was awesome, and the process was as fast as it could be. She set us up with a notary and a loan officer, so it was convenient and all in one place. The build of the house was good. We, however, did a couple of things inside like a cracked drywall and a mismatched paint that they did fix right away. Maybe they can also offer packages like partially developed backyards, but, overall, we are happy.
Chris, thank you for your review. We are glad to hear that your New Home Consultant, Nikki, was helpful and made the homeownership process quick and convenient for you. We apologize for the construction issues you had but are glad that the local team has had them corrected for you immediately. Congratulations on your new home. We wish you many years of happiness!
Reviewed Dec. 21, 2019
LGI Homes is a nice company near my home where I live, and I wanted to live nearby that time, so we chose LGI. Their rep's knowledge is very good and they made me comfortable. The communication was very good. Construction is also good, except a couple of things. There were certain problems with the quality of the build when I moved in. But they're fixing it right now, especially on the construction on the windows. They don't have a parallel windows. When we start putting the blind, it's not even straight. I had to change my blinds a couple of times. Coming on the bottom of the window, there is like half-inch inside the window. But I managed to put the blinds and we are good right now. And our home is in a nice neighborhood, with good people.
Mahesh, thank you for your review. We apologize for any construction issues you are experiencing. It is unfortunate to see a valued customer such as yourself have these issues. For anything that is under warranty, please complete the form at LGIHomes.com/warranty and our local construction team will be in contact with you. We appreciate your feedback that your New Home Consultant was knowledgeable and communicated well with all the information you needed to feel comfortable and confident in making your homeownership decision. Congratulations on your new home. We wish you many years of happiness!
Reviewed Dec. 20, 2019
We filled out an application and our credit was good, and from there, the process was wonderful. I love my home and the experience of finally getting it is awesome. Any questions that we had, they were readily available to answer them.
Daryel, thank you for your review. We are glad to hear you had a great experience with LGI and that you are loving your new home. Congratulations! We wish you many years of happiness!
Reviewed Dec. 18, 2019
My dad is familiar with LGI Homes, so he recommended me to look at them. I went with them because I did not want to have to worry about anything breaking. And, then they pay your homeowner's insurance for the first year, too. I had a lady named Carol who showed me the house, but I had a realtor that was representing me. Carol was the best and she is still in contact with me today. LGI Homes, however, was supposed to pay for the appraisal fee. But, I ended up paying for it out of my pocket. And to this day, I was told that I was supposed to get that $550 back. Now, they're saying they're not going to give it to me. So, there are things that they lie about to get you to buy their homes. I don't think it's right.
The quality of the build is cheap, too. We moved in about a month ago and some stuff are falling apart already. I've put warranty claims in about a week ago, but no one has even called to schedule anything. So, I'm not happy with that. The backyard needs to be graded. I'm getting ready to have the backyard done with turf, and they won't even touch the backyard until I have somebody get out there and regrade it. Nevertheless, the community is quiet and safe, and I'm fine with the amenities offered.
Hi Shanda, thank you for taking the time to provide a review of your experience with LGI Homes. We are very pleased and excited to hear that you received such a great buying experience with the help of Carol. We are happy that you made the decision to become a new home owner, and we hope your home will provide you with many great experiences and memories over the coming years.
Reviewed Dec. 15, 2019
LGI Homes' consultant was great. The design of the homes that we chose made us go with them, and the quality of the build is great. There are a lot of new houses that were built in our community and there is not that many neighbors, but it is going to be great once everybody moves in.
Cecilia, thank you for your kind review. We have strong belief in the quality of our new homes and are glad you agree. Congratulations on your new home purchase. We wish you many years of happiness!
Reviewed Dec. 14, 2019
I was looking at houses. I saw LGI Homes' sign out there on the road. I went in and pulled in to look, and I talked to Matt. He did all the work. All he did was ask me questions, I answered, and he wrote everything down. I enjoyed every bit of the process. I like the quality of the home. It has three bedrooms and two baths. It’s just me there so it’s a lot of room. It’s a good build. And some of the stuff they do on the house, you don’t see done that day. I like the cul de sac I’m on. I met a couple of my neighbors who seem to be real nice. Right now they’re building homes across the street next to me so it’s a little noisy at times, but other than that, it’s all right. If you’re actually purchasing a home, you need to visit LGI because they’re very good.
Thomas, thank you so much for your review. We are glad to hear that Matt was extremely helpful and provided exceptional customer service throughout your sales process. Congratulations on your new home. We wish you many years of happiness!
Reviewed Dec. 12, 2019
Mike did pretty good. It was pretty easy to get ahold of him. I went with a new build because they paid closing costs and I'm almost settled in.
Bryce, thank you for your review. We are glad to hear that your New Home Consultant was easy to get in contact with and helpful throughout the process. Congratulations on your new home!
Reviewed Dec. 11, 2019
Our rep from LGI Homes is knowledgeable and always available. In our home, however, we found some details that still need to be resolved. We are being told that for some kind of details that they need to take care of, we’re gonna have to wait, which is okay. But then they tell us a time but they show up at a different time, which is not really professional. For the front door, they told us, “Oh, we’re gonna come look at it later.” But that was probably two weeks ago or maybe more. And they are supposed to follow up on that, not us, because we’re the customers. Clearly, there is a lack of communication from the construction people's end. Also, the community looks fine, but there’s a lot of break-ins in some houses down the road. We have an HOA that's supposed to be taking care of security, but it’s not enough. I wouldn’t recommend LGI Homes.
Luis, thank you for your review. We apologize for the negative experience you have had with your new construction home. We hate to see a valued customer such as yourself not be satisfied with your purchase. For any warranty work needed, we ask that you please complete a warranty claim at LGIHomes.com/Warranty. Thank you for choosing LGI Homes. We wish you many years of happiness in your new home.
Reviewed Dec. 10, 2019
LGI reps were good servicemen, orientated towards the company. I was impressed with their professionalism. They walked me through the home and I said, "I'd buy it." But once I gave them the $1,000, they lost communication with me. They should have better correspondence. The home is okay. It's just that my wife didn't like the black refrigerator and the black stove. The guy made a comment about it on the closing date and made a promise that they would change it, but they never did. Still, I'm satisfied with my overall experience.
Joseph, thank you for your review. We apologize for any lack of communication throughout your new home purchase but are glad to hear that you felt we were professional throughout the process. Congratulations on your new home, we wish you many years of happiness!
Reviewed Dec. 8, 2019
I just got transferred from my company and I had to buy a house fast. LGI Homes has them already built and ready for sale so I went with them. Their sales tactic is they get you all pre-approved while you’re in another location, and not in the neighborhood where the house is at. They put you in their car, like you’re a prisoner, and then they take you out there. You need to pick a house and it's like you’re not leaving till a sold sign is put in the grass. They won’t show you the house until you’re pre-approved.
I don’t like how the house comes with no options. I just bought a Lennar home and it comes with everything. So, that was a big thing. With the LGI home, there’s no paper towel, toilet tissue holders, no shower, bath towel holders. There was no washer and dryer. They only do the front window blind and that’s it. I even had to put my own mailbox in the ground, which was kinda odd. And then on the piece of paper, they told me Xfinity had the cable and internet, and turns out that’s not true. It’s satellite. And now we got this big 6-foot dish on my roof. Everything with LGI was terrible. I’m just glad I have a new house.
Kevin, thank you for your review. We apologize that you did not receive the experience you expected. Often times we are sold out of the community that our office is located in and we begin to sell homes in a neighboring community. Our sales process is designed to create efficiencies for our buyers and we believe this is achieved by showing our homes after the customer is pre-approved. We wish you happiness in your future endeavors.
Reviewed Dec. 7, 2019
LGI Homes made the process for buying a house really easy. We were searching for houses on Zillow online and we saw a house on there that we were interested in. We then went to LGI's office to take a look at it. The first one we looked at was a little bit too small for us, so the salesperson brought us around all the different houses they have available and we picked the one we liked. The biggest thing that I noticed working with them versus working with a normal realtor, where sometimes things take a lot longer than they should, is that, this process was really fast. It only took about three weeks. They made the whole thing really easy to get approved for the loan. The rep was very helpful during the process and it went pretty smoothly.
Derek, thank you for your positive review. We pride ourselves on having a quick and smooth sales process with the goal of getting our customers into homeownership at the right time for them. It is great to hear that your New Home Consultant was very helpful throughout the process. Congratulations! We wish you many years of happiness in your new home.
Reviewed Dec. 6, 2019
I bought a pre-built from LGI a month ago and the quality is good. Also, the reps are always on top of the stuff and they give me all the info I need.
David, thank you for your review. One of our core values is exceptional customer service and it is great to hear that our New Home Consultants are consistent in giving you all the information you need on your new home. We wish you many years of happiness in your new home!
Reviewed Dec. 5, 2019
I love everything about LGI. The salespeople were wonderful, especially Corey. When I first called LGI Homes and Corey called me back, he was very patient and very helpful with us being able to get into our home. He worked with us every step of the way. And even on his day off, he would answer my calls and answer any concerns I had. I love every square inch of my home. They had wonderful colors in it. I’ve seen a lot of homes where the garages were not painted, or it takes them forever to come out and fix things. But by the time we got the keys, the fence and everything that we had a problem with were already fixed. The garage was painted, which is nice. It’s everything I was hoping we would find in a home. I can sleep all day long here. Every place else that we’ve ever lived, I'd say, “Oh, my god. I hate this place.” But just knowing that we’re buying this house and it’s ours, it makes me feel good.
Roxanne, thank you so much for your detailed review. We agree, the homes are painted beautifully! We are so glad to hear that your New Home Consultant provided exceptional customer service by answering your phone calls on his day off and that our construction team corrected any minor adjustments you requested prior to your move-in day. Congratulations on your new home. We wish you many years of happiness!
Reviewed Dec. 4, 2019
I'm one that often reads the bad reviews shortly after reading all the good ones. I almost skipped over LGI Homes after reading some of the bad reviews. I bought a new home from LGI in Union county near Monroe NC a few months ago. LGI provided standard upgrades in all their homes that would have cost extra with different builders. The construction is pretty good. I have a new refrigerator, dishwasher, microwave, etc on the first floor and standard hardwood flooring downstairs with an open floor plan and 2 car garage in a neutral color scheme for the interior kitchen cabinets etc. The loan process went relatively smooth as well using their in house lender. I was pleasantly surprised that I haven't had anything major go wrong. LGI has been responsive to minor issues that have come up and worked actively to fix things before my move in date.
I have been living in the new home about 3 months now. One thing I would have liked would be if they had sealed the house better behind kitchen cabinets. I had a minor issue with fire ants intruding but I quickly resolved that with fire ant poison. The house is built well so I'm happy about that. It is much quieter than my old house as well. The neighbor's dog was barking one night and I could barely hear anything inside my bedroom. LGI Strattford home location in Union county is an excellent location not far from Monroe and about a 30 to 35 minute drive from most places in downtown Charlotte if you like to visit other attractions. One neighbor I spoke to had a plumbing issue pop up but LGI quickly resolved that. Hearing that helped spur me to continue the buying process. I'm happy I didn't skip over LGI homes because of bad experiences elsewhere in the nation.
Richard, thank you so much for your detailed review. LGI Homes takes pride in producing new construction homes of the highest quality standards. We truly appreciate your business and we are glad to hear that our on-site team was quick to resolve any minor issues prior to your move-in date. Thank you for choosing LGI Homes and we wish you many years of happiness in your home.
Reviewed Dec. 4, 2019
I went to the Douglasville, Georgia location about 3 weeks ago. The young lady I was working with was really nice. The application process was smooth. I was told to provide paperwork to show the status of my student loans. I provided that paperwork the next day to the lady I had been working with the day before. I’ve heard nothing from this lady since then. I’ve reached out several times. My final message said can you or someone from your office give me a call in regards to my application status, whether it be approved or denied I would just like a verbal confirmation. I still never got a response, which is very disappointing. I provided my personal information to these people, only to now be ignore! This is very unprofessional and scary being that there is a lot of fraud going on.
Bianca, thank you for your review. We apologize for the negative experience you have had with LGI Homes. We hate to see a valued customer such as yourself not be satisfied with our process. We wish you happiness in your future endeavors.
Reviewed Dec. 4, 2019
It has been a month and 10 days now since we've moved into our home. We had a great experience with our LGI sales consultant, John, who was such a great help and so knowledgeable on what we could do. We started in September and then we moved in in November, so it was a pretty quick process. Everything was good with the sales, but the process with the loan department was frustrating and so was the construction part.
When we did the walk through, we told the construction manager that there was a bunch of touch-ups, like texture, that needed to be fixed. Those were fixed, but I guess they weren't paying attention because there were texture paints on the wall, and then on one wall, at the top or by the ceiling, it's completely white instead of it being the color of the wall. And then it looks like they came and did a touch-up for paint on an area that didn't need to be touched up and they put the wrong color there. Those were not completed correctly when we moved in. So, now, instead of them just coming back out and doing it, we have to go through the process of filing a claim and then them coming out. Other than that, it was amazing.
Jasmine, thank you for your review. We are glad to hear that your New Home Consultant was very knowledgeable and helpful throughout your sales process. We apologize for the negative experience you have had with your new construction home. We hate to see a valued customer such as yourself not be satisfied with your purchase. For any warranty work needed, we ask that you please complete a warranty claim at LGIHomes.com/Warranty. Thank you for choosing LGI Homes. We wish you many years of happiness in your new home.
Reviewed Dec. 3, 2019
My experience has been amazing. I ask them questions and they give me an answer very quick. Quality of the home is good too.
Luis, thank you for your review. We appreciate your positive sentiment and belief in the quality of your new construction home. We wish you many years of happiness in your new home!
Reviewed Dec. 2, 2019
We were in an unusual situation. We had been renting a house for 30 years, and the landlord had died and gave it to a church, and they wanted us out of there. They only gave us two months to get out. And rent is so high now. We just had a short time to leave and I wanted to buy instead of rent, and buying from LGI was the fastest way to do it. We came and looked at the houses, picked one out and a month later we’re in it. I sent in a work order a couple times and nobody has been by here to do anything, and that’s been a few weeks. But other than that, everything is fine. I built a lot of homes myself and I find the quality of the build to be nice. As soon as they were done with it, we moved in.
Frank, thank you for your review. We are glad to hear you found our process quick and efficient and that we were able to meet your timeline to move-in. We apologize for the lack of communication you have had with your new construction home. For any warranty work needed, we ask that you please complete a warranty claim at LGIHomes.com/Warranty. Thank you for choosing LGI Homes and congratulations on your new home purchase. We wish you many years of happiness in your new home.
Reviewed Dec. 1, 2019
LGI Homes ~ Sonterra. My friend referred me to LGI Homes. I love the in-house financing and pace of the process. I do think the team could have been better with communicating, especially during closing. LGI lacks in terms of quality, honesty, and diligence. None of the homes have grass in the backyard. The flooring in wet areas is just rolled-on vinyl (my washer/dryer tore part of the flooring during installation). There are no blinds, aside from the front of the homes. Bathrooms don’t even have medicine cabinets or shower rods!! I can tell that the carpet was installed before the house was painted.
There are globs and paint speckles all throughout the carpet in the house. There was even a missing cabinet piece in my kitchen. Painters forgot to paint certain areas, and more. I just feel as though the workers were rushed to complete these homes. I have outstanding warranty requests, and haven’t heard from anyone in about three weeks! LGI homes are nice starter homes, but try Centex or D.R. Horton first, seriously. I should have checked with them, initially. I’ve seen some of the Centex models and they are much nicer and complete, and they have grass and a deck in the backyard!
Brittany, thank you for your feedback. LGI Homes takes pride in producing new construction homes of the highest quality standards. We provide our customers with affordable, new homes, that allow buyers to determine the completion details of their home, such as sod or a deck in their backyard, to match their wants and needs. We truly appreciate your business. Thank you for choosing LGI Homes and we wish you many years of happiness in your home.
Reviewed Dec. 1, 2019
One of the good things about a new built home was the warranty, and then the energy-efficient part. Originally, I was on top of looking to renting, and then I was told the renting and the buying was almost the same. And it seemed better just to go and buy it. The reps of LGI stayed in contact on a weekly basis and we made good contact. They explained everything upfront and were real professional. They explained the process. What I liked was they gave us the process in writing. And the quality of the house was good. We're pleased with it.
Shedrick, thank you for your review. Part of the LGI Homes process is to provide all of the information about purchasing a home upfront, and put everything in writing, so that there are no surprises down the road. We appreciate your positive sentiment and that you are enjoying your new home. We wish you many years of happiness in your new home!
Reviewed Nov. 30, 2019
Even though buying a new build is a little bit pricey, we didn't have to do any detail or anything to the house if it was needed, so it was more convenient. And we liked that everybody at LGI was really friendly and helpful. They explained everything that we needed to know and answered all of our questions. Candice was really kind. She kept us updated with everything and got back at me right away if I had questions. I felt really comfortable. I really like the community too. It is really secure and safe. Everybody's friendly. We were renting for the longest, and LGI helped us out. This is our first house and we got it within a month, so everything worked out perfectly.
Anaid, thank you for your review. We are glad to hear that your New Home Consultant was friendly and able to answer all of your questions quickly. We pride ourselves in having a smooth and efficient sales process, allowing our customers to achieve the dream of homeownership within 30 days when needed. Congratulations on your new home!
Reviewed Nov. 29, 2019
We went to LGI Homes on a Sunday and it was crazy that the office was even open. We met with Chris and he walked us through the steps of getting a home. And then, he asked us what we wanted, and he showed us around different properties. We just chose the house model that we wanted, and within 30 days, we were living in our home. The knowledge that Chris was offering was impressive. I didn’t feel like he was just looking at us as a number. So, he picked the time to speak with me and my wife, and told us the steps, the pros and cons, and everything that went into being a homeowner since we were first-time homeowners. So, I really appreciated that.
It was also impressive that he gave us all the information and let us decide what we wanted to do instead of forcing us into something we didn’t want. The quality of our home is good. We love our home and everything has been awesome and great so far. We’ve been in there for a little over 30 days, so we’re doing great so far. It is a safe up and coming community and I like that it's hidden and we are at the end of the community where not a lot of traffic goes by.
Iris, thank you for this glowing review. We want to be available when our customers are available, and that means we are open on the weekends. It is great to hear how dedicated Chris was to finding you not only a house, but your perfect home. We wish you many years of happiness in your new home!
Reviewed Nov. 28, 2019
Everything went wonderful with LGI Homes. We were looking at the other homes, Starlight, and they gave me the runaround. Then my wife and I went to LGI, and the gentleman who helped us and everyone in the office were all professional. He told me straight. Every week, he would call us on a Thursday and let us know where we were standing or what we needed. We did some work on our credit scores. And the lady who did the closing, before we closed it, went to talk to another lady who sent it to everybody else. We had all the paperwork before they called us, and there was something else. We got it to them as soon as possible. We closed less than 30 days. To my wife and I, everything was smooth. Before we did the closing, we had to do a walk through with the builder, and they explained a lot of things to us. They were very helpful.
I like the quality of the home. I did construction work for 20 years, and I know what I’m looking at and how things work in that way. It was better quality than I thought for that price. Before we moved here, we were living in some apartment trying to save up money and getting our credit score up. And there was another young lady with a family and she was looking at the other homes also. I told her, “The other homes is a little cheaper, but with the quality you’d get out of LGI and the people in the office who are more professional, you will be better going to LGI.” All the people who work for this company, even the ones who cleaned the homes for when we moved in, they did an excellent job also.
Ricky, thank you so much for this detailed review. We pride ourselves on providing exceptional customer service, and despite getting the "runaround" at another builder, we are glad that we were able to provide you with a straightforward process and ultimately, get you into homeownership. We wish you and your wife many years of happiness in your new home!
Reviewed Nov. 27, 2019
We were looking at houses on the internet, and LGI Homes just popped up. We looked into it and called, and we automatically got an appointment. Their rep did really well through the process. Our closing day got pushed back, though, and there was nothing that she could have done. It was all up to the finance people. We're now settled into our new home and it's really good quality. LGI had a couple of things that they needed to do when we moved in and they handled those.
Odalis, thank you for your kind review. We apologize that your closing date was pushed back but are glad that you have since moved in and are enjoying your new home. Congratulations! We wish you many years of happiness in your new home!
Reviewed Nov. 23, 2019
When I was in Houston, I heard about LGI Homes. Then when I moved out here, I kept getting calls and mail about them. I went with a new build, which is much better than an older home. I don't have to worry about fixing up anything or about anything breaking down soon. The rep introduced us to everybody and gave us the questions, which we answered. He then ran wherever he ran and we waited for the home to get built. I enjoy my new home very well. The quality of the build, my outside and the community are very good. LGI Homes helped me get my home by all means possible and the down payment was excellent. I've very satisfied with them.
Lois, thank you for your review on LGI Homes. We appreciate hearing positive feedback on our New Home Consultants and are glad to hear that yours was very friendly and more importantly, was able to get you into a quality built new home. Thank you for choosing LGI Homes and we wish you many years of happiness in your new home!
Reviewed Nov. 23, 2019
Well, here it is. Yes, our first home purchase. After the mess that is the loan process that in itself was a disaster. On paper I made enough money, however they wanted to break up my pay and divide that by a 40hr 5day work week, I was denied. After explaining how my pay work and after sending documents, and then sending the same documents, and again sending the same documents... We were approved!
But wait... We did our blue tape walk thru on our New Freshly built home. Sheetrock was uneven, blinds not straight, spots of no paint, spots of poorly done touch up paint. Globs of texture, all of the cabinets in all 3 bathrooms and kitchen scratched. (They used a paint pin to hide the scratches, yet they are highly visible.) My fence was not installed in the right location, my fence is not like the other fences in the row of like fences. Stair banister is scratched, garage door trim (exterior visible to the road, spots of putty, and hammer Marks). The list goes on... Cleaners didn't clean the home, sheetrock and other building debris were found under the fridge, dust all other the counters, doors falling apart.
I bought a new Home that looks like it's been remodeled by a poorly paid contractor. And We have called and emailed and have had people in our home to fix the issues, yet nothing is really getting fixed, and some of the issues we are getting push back from. Not a fan of LGI nor LoanDepot. Before you buy here, I advise you go looking first and make sure you walk thru your new home because Quality control doesn't.
Ryan, thank you for your review. We apologize for the negative experience you have had with your new construction home. We hate to see a valued customer such as yourself not be satisfied with your purchase. For any warranty work needed, we ask that you please complete a warranty claim at LGIHomes.com/Warranty. Thank you for choosing LGI Homes. We wish you many years of happiness in your new home.
Reviewed Nov. 21, 2019
The store Manager Willie ** and TeMarque ** at the Pawtuckett location In Charlotte Nc was very inconsiderate and dismissive. My Mother went in to for a look and they preyed on her since she was a first time buyer. They used forceful tactics to convince her to sign documents and give earnest money. Due to her excitement and being a first time buyer I feel they seen an opportunity to take advantage of her. The Agent TeMarque ** Became very angry with her with her after she voice her concerns about what was going on. She requested a cancellation agreement which was presented to her. Before signing the agreement it was looked over. It very little verbiage so she asked very specific questions and the Agent TeMarque ** answered yes to all the questions. From her stand point she took that TeMarque ** fully understood the questions that was asked.
After signing the Cancellation agreement nothing produced from signing the agreement. She proceeds by calling TeMarque and after a few phone calls he became very unprofessional thru phone calls and text. He implied that she was playing games with him and asking her how she all of a sudden became too busy when her work schedule requires her to be absent for weeks at a time. I became involved at this point as her son to help with the situation. He was trying to provoke me into a shouting match. That’s when I asked for his supervisor l.
After making contact with Willie ** and several visits to the office he became very dismissive to my concerns as well as my Mother/client. At that time Agent TeMarque ** called my mother/client and proceeds to argue with her and reported false accusations about me. I asked Willie ** for the his supervisor name number and email. Neither was provide upon my request. I’m writing this review hoping someone from the corporate office will get in touch with me. I feel we have been treated poorly and unprofessional and Lied to. My email is **. We went in believing that we would be treat with respect and dignity. In return we received the lowest level of customer service. LGI you have been misrepresented by two of your worst associates. Hope that you fix this problem at your Charlotte location (Pawtuckett). Ms. **
Ambrose, thank you for your feedback. We apologize that such a valued customer like your mother had a negative experience, but we respectfully disagree with your statement about our New Home Consultants taking advantage of first time buyers. We provide all of the information about the homes, the area and the financing upfront for our customers to feel confident in making their own decision, whether that decision is to purchase or not. Thank you for choosing LGI Homes.
Reviewed Nov. 16, 2019
My apartments were jacking my rent up. I lived in these three-bedroom apartments for 16.5 years and then they wanted to raise the rent to 17 a month. I asked the going rate around here in North Dallas and it is 19-21 a month to rent a three-bedroom house. So, the last six years, we kept getting LGI Homes flyers in our mail in the apartment, “Why rent when you can own?” So, that was why I made the decision and it was zero down. The guy told me I was the 1% that qualified for the zero down. Most Americans live paycheck-to-paycheck, and that was the lure for me – zero down, brand-new house. I could've bought a 40 year-old house in the neighborhood. But a year or two after I move in, maybe I'd need a new roof, then I gotta fork out 50 grand. With LGI Homes, it’s a brand-new house and it gets a 10-year warranty. So, that was why I chose them.
Their reps, Bill in the mortgage and Chris the salesman guy, were real nice and professional. But every time they needed documentations, you had only 24 hours to jump. Thank god I was off on Monday and Tuesday. He would call me or email me at 10:00 in the morning, “I need this by 1 o’clock.” And I’d jump to the car, run to the bank, get the documents and send it off. It was an easy and simple process. You just had to be able to jump and get them that documentation when they wanted it. But other than that, I had a great experience. I'd recommend LGI to anybody.
The house is very nice and beautiful. But to me, some of the things could’ve been a little better. The lines, like the wall, the molding or some of the pieces of wood, they weren't broken but it looked like the wood got pressed on the doors. The molding or my door out by the garage looked a little crooked. And certain cabinets had little indentation. Those were not noticeable, but it could’ve been straighter, cleaner pieces of wood. Nonetheless, I really like the neighborhood. I like the concept. It was an easy program to go through and everybody was willing to work for you.
Jeffrey, thank you for your review. We are so glad to hear that we were able to fulfill your dream of homeownership by getting you into a brand-new home. Congratulations and we wish you many years of happiness in your new home.
Reviewed Nov. 15, 2019
I was Googling places for rent and LGI said 1,299, so I thought I was gonna go see a house for rent. I called them and they were like, "We'll make you an appointment, come and see us." When I got there, they asked me a bunch of questions around my credit and asked where I worked. They were like, "We pre-approved you to buy a new house." So I went for it. The rep's name was Molly and she was nice. She answered all our questions, and she was real friendly too.
She gave us a tour of a model that was complete and then she gave us a tour of the home that we were gonna buy. It was still a frame and it had no stucco or sheetrock, so it was barely put up. For the most part, the quality is okay but there are a couple of things that I've seen that are not right. Part of the condensation that was coming out of the condensing unit above the furnace was crooked and it was dripping water, so they had to come back to fix that. There was also a scratch in the tile on the floor that they came back and fixed. In one of the little cabinets, I don't know if their nail gun was set too high of a PSI but the trim fell off. The studs of the nails were barely sticking out of the other piece. Other than that, they came back and fixed everything that I've told them about. Overall it's a nice home. Even with the neighborhood that they're adding onto this new section, all of the houses are real nice.
Ernest, thank you for your feedback. We are glad to hear that the New Home Consultant you worked with was friendly and was able to answer all of your questions, which ultimately got you into your new home. We apologize that you had a few issues on your new home. We pride ourselves on building high-quality homes and are happy to hear that everything has been corrected for you. Congratulations on your recent purchase and we wish you many years of happiness in your new home!
Reviewed Nov. 14, 2019
We started working with LGI since last year. It was at a different location. We got pre-approved for a house, but the closing date was moved back three times. I felt that they were not being transparent with us about some things. Whatever documents they requested of us, we made sure they got it within 24 hours. But whenever we asked questions, they kept coming up with different answers about the same question. The loan depot agents who were working with them were not forthcoming and they were not willing to answer our questions. The rep got upset when we tried to reach out to her. They could improve on that. Also, within three to four months, we couldn't close and we kept incurring more financial expenses that was not planned for.
We had to cancel and when that was over, we called back and requested for a different location. We were able to speak with Tara and I made her understand our past experience with LGI. She said it was gonna be a different experience this time. She really helped us out. She was there to answer our questions 24/7 which is why we were able to close on the house this year within a month.
It's been about a month now since we moved in, and everything seems okay. But the mailbox is in one location. It's like the way apartment mailboxes people get it in just one corner. I would have preferred the mailbox to be right in front of the house rather than in a secluded area. That's the only thing I really don't like. But that's manageable. The engineer is responsive whenever we ask questions. He was here today to look around and help us replace some stuff. So it's been helpful. So far, so good. It was an amazing experience this year.
Emmanuel, thank you for your review. We apologize you had an undesirable experience last year by having your closing date pushed back a few times. At LGI Homes, we believe it is not "if" you can purchase a home, but "when", and we are glad to hear that after a short period of time, Tara was able to get you into homeownership. Thank you for letting us know about her exceptional customer service. We wish you many years of happiness in your new home!
Reviewed Nov. 13, 2019
We wanted something that would come with no problems. So, we decided to buy a new build. We also wanted to live nearby and since LGI Homes is right down the road from my mom’s house and we were driving past them, we went with them. Aside from that, a house with LGI was gonna be available a lot sooner than the other new build homes that we checked out at the time. But LGI isn’t a custom home builder, so there's not anything to choose or anything ahead of time. Still, they were very good about weekly updates and progress reports. You can kinda tell it’s a well-thought-out process with their builder, then they had their preferred lending partner. And we lived from out-of-state, so that threw us another set of complications, but they made the process pretty easy.
I also liked the responsiveness of the rep I dealt with. I had her phone number and I could text or email her. She was always really quick to get back, too. Working with her was fantastic and I was comfortable with her. So far, we found one issue with the house though. The banister on the stairs wasn’t screwed into a stud, so it was half loose. But it was a minor thing and they fixed it within a couple of days. Other than that, everything is working like it's supposed to. We like the community as well. There's not too many people living here yet, but it's nice. It's already much better just being close to family but living in this kind of house in this kind of neighborhood is what we wanted, too.
Sarah, thank you for your review on LGI Homes. We pride ourselves in building high-quality homes in an efficient and timely manner to suit the needs of our customers. We appreciate your comments regarding our well-thought out process and are glad to hear that our sales team kept you well-informed throughout the process. Thank you, again, and we wish you many years of happiness in your new home!
Reviewed Nov. 12, 2019
We’ve rented for the last five years and that was getting old. There was an opportunity and we thought to move before the interest rates went crazy. LGI Homes' location where I’m currently located and the price made us choose them. The salesperson we dealt with was very helpful, but when we went back, he was no longer there. We didn’t know about it until we went to call back and had to deal with someone else, but in the end, it worked out. The person we worked with was knowledgeable about the area and what they had. The major question we asked was if there was any customization, but there was none. The house is nice, but it’s such a new development that no one knows where it is and we suffer for that. And it’s also a further distance to work for me.
There were also certain things that we didn’t notice right away, but that was on us. In the master bathroom, there is a complete shower, but no bathtub, which is what we’ve been trying to do. Right above the shower, there’s no light. And the light over the sink is insufficient. It lets you see the room but doesn’t let you see anything in the mirror so when I’m shaving, I’m almost shaving in the dark. Also, when the first light turns on, it also turns the fan on, which is fine, but I would prefer to have the fan over the toilet because that’s where you need it the most. Other than that, the thermostat being programmed works nicely. The fact that the garage door makes almost zero noise is nice as well. And the fact that we’re using Bluetooth with all of our lightings, except for the stove and oven lights, is cool.
Howard, thank you for your review. We are glad to hear that your New Home Consultants were very helpful and knowledgeable about the home and the area you were buying in. Thank you for choosing LGI Homes and congratulations on fulfilling your dream of homeownership!
Reviewed Nov. 11, 2019
I’ve been looking for a building that was a little affordable and durable, and I first looked online. I saw some recommendations or some reviews for LGI Homes and so, I decided to go in there. I’ve had a home before and it was newly built too, and I never had any issues. So, I decided to stick to a newer home and this is my second one. I had hopes that I was going to keep both homes but LGI didn't do the calculation well to see if I wasn’t qualified for two homes. Then, all of a sudden, I had to sell my old home. I had to rush and put it on the market so, that was stressful but LGI was always there and the agents were good. I called and they kept me posted throughout. The communication was good, and the rep and manager did whatever they could but the only thing I was disappointed about was when I sold my house early, the price of the LGI house went up. So, that was a little bit discouraging but it has been a good experience.
It has been a long journey because we saw the home in July but there were so many issues back and forth so, we closed in October. I also remembered a friend of mine who five years ago got their house from LGI. So, I called her to see if she had any issues so far and she said she has no issue so, we concluded on. The only issue she had was LGI selling their loan out over and over, which I’m already experiencing because I got some emails or letters already but everything is good so far.
The build is two stories and when we moved the furniture up, you could see some plastic on the staircase. The handle on the staircase was shaky and the faucet kind of drips a little bit but apart from those, I have not seen anything that is alarming. The community is new and my older house was just 10 minutes’ drive from where we are now so, I’m used to the neighbors and it has just been a month now. However, a school bus doesn't come and the weather is changing and the kids have to walk in the cold. Also, the neighborhood itself has some streetlights but when you move a little bit outside, it’s terrible. There are no streetlights at all and it’s so dark. If you work night shifts like I do, then it becomes an issue but hopefully, it will be developed one day.
Elizabeth, thank you for providing such a thorough review. We appreciate your notes on how well the LGI team supported you and your needs to sell your first home before closing on your new LGI home. We pride ourselves on providing exceptional customer service and knowing that you received great communication throughout the process is wonderful. We wish you all the best and many years of happiness in your new home.
Reviewed Nov. 10, 2019
We enjoyed our experience with Gary, our home consultant from LGI Homes. He was knowledgeable and personable. He worked with us. Everyone at their office was really friendly. We liked their location and we went with them. We had one issue with the earnest check that we gave them though. They weren’t supposed to cash it, but they cashed it a little early. But outside of that, everything else was very smooth. The home we got is very good and we enjoy it. We have minor issues here and there but LGI has been very responsive with taking care of those.
Keith, thank you for your feedback. We appreciate hearing about how helpful your New Home Consultant was throughout the sales process. We apologize about your check being cashed too early but am glad that the rest of the process was smooth. We also like hearing that our team has been responsive to the minor issues you mentioned. Thank you for choosing LGI Homes and we wish you and your family many years of happiness in your new home.
Reviewed Nov. 9, 2019
LGI Homes has a nice location and everything was fine during our purchase. They did a good job of explaining and walking us through the process. Their consultant who I dealt with was friendly and she explained everything very clearly to where we understood everything and we were satisfied. We knew that we were gonna get the house right away ‘cause the way she was explaining everything was convenient for us. And although there are a few things that were a little off in the build of the home, the overall quality is very good.
Reviewed Nov. 8, 2019
LGI's rep was really helpful and he asked us what would be our dream home. Though we didn’t really have a lot that we were looking for, I wanted to be able to see the Sandia from our bedroom and from our backyard. The rep took us to the perfect house for that. Now, we have a really beautiful view of the mountains, and we’re in a perfect spot that’s not ever gonna be obstructed by other builds. It's really exciting.
However, we felt a little bit of pressure to close in September. We were gonna be out of town on the last week of that month and that caused a little bit of anxiety for us ‘cause we weren’t sure what it would mean if we couldn’t close in September. Still, it all worked out fine and the build we got is great. Being able to walk through with the building manager has been really wonderful and it helps us know where things are and what to expect.
Marion, thank you for your feedback on our sales process. We glow with pride to hear how well your New Home Consultant was able to provide you with the home of your dreams by getting you a beautiful view of the Sandia Mountains. We apologize for any pressure you felt to close in the month of September, but are glad to hear that your new home is everything you dreamed it would be. We wish you and your family many years of happiness in your new home.
Reviewed Nov. 7, 2019
The people at LGI Homes were really friendly but not very knowledgeable on giving information out. They never answered my questions about the house. They can't even give the monthly mortgage payment because the interest rate is not yet locked in. They shouldn't be giving that number out or if they do, they need to specifically say that it's an estimate. They also did not give much information on the amenities of the home, so I don't know what comes with it.
The quality of the build is very poor, and I was very dissatisfied. There was rain on the first day that we moved in and there was a bunch of water coming in the window. Last night, the cold front came in. I could feel the breeze inside the house and how cold it is in there. The heater was having a hard time keeping up with it. My wife was terribly upset because we moved to a brand-new house, then we have to go through things like this.
I wouldn't recommend anybody to purchase a house from LGI just because of the quality of the house. I'm an electrician so I do a lot of construction of my own. The insulation is very poor, as well as the caulking and the puttying, the sanding on the doors and the paint quality. There's still blue tape on walls, where they should have come back and touched up on the paint. I'm really upset with it, but I can't do anything about it now but live in there for two to three years and then get rid of it.
Omar, Thank you for your feedback, we are sorry to hear you've been having trouble with a few components of the home. It is regrettable to see a valued customer such as yourself express this negative experience and do not agree with your use of the word poor in regards to the build of our homes. LGI Homes takes pride in producing new construction homes of the highest quality standards. We truly appreciate your business and want to ensure that any issues you have are corrected. Please make sure to complete a warranty claim by completing the form at LGIHomes.com/Warranty and our onsite team will be in contact with you. Thank you for choosing LGI Homes and we wish you and your family many years of happiness in your home.
Reviewed Nov. 6, 2019
IF YOU ARE A VETERAN GO ELSE WHERE. I am warning all veterans, active duty and prospective homebuyers to not use LGI for a home builder. This company has been nothing but a nightmare. I moved into an LGI home with my wife and we thought it was our dream home. We were extremely happy until it came down to fixing problems using the work orders system. I would write work orders which would address small problems but only after calling numerous times would get fixed. When I put in a work order for my driveway I was ghosted. I started noticing flaking spots on my drive way in Oct of 18 so I placed a work order to have issue addressed. Well I never got a call back.
I had independent concrete contractor provide his professional opinion of my driveway. Sonny the contractor told me, “the concrete looked to be a bad mix, failed to put in the air entraining agent (or failed to order it with it), improperly floated it so much cement paste was brought to the surface, added water at the site to make it more workable, or failed to cure it correctly. The obvious sign there is a problem is the drive way is darker in color and noticeably different than all the other driveway throughout the neighborhood”. Sonny advised to have a core sample taken because he was sure with his 20 years of experience the concrete will be proven to be a bad pour and the drive way was built in haste with short cuts being used due to other concrete jobs (driveways) needing poured.
I have contacted local companies to have the sample taken, still waiting for estimates. I was wrong in my assumption. My neighborhood rocks, it the kind of place where people can kids can play in the street and trick or treat without worry. So, when walking and talking with neighbors, we found out some disturbing things. An LGI employee told the truth to a homeowner.
LGI had an employee who was fired for not taking care of work orders. I was told Dale the foreman and oversaw the building and in charge of fixing problems was caught erasing work orders. My wife and I did our final inspection with Dale and after speaking to other neighbors, I started seeing a trend. Whenever you asked to place an item on the list to fix, Dale would haggle over the item which is consistent with many home buyers and troubling in hindsight.
The work order which was placed was either erased or was never addressed. I also found out the one of my neighbors had the exact same issue where their driveway had what is called a bad pour. There was significant Spaulding for reasons beyond normal weathering. Well when the LGI management came to look at the issue I was willing to have a talk with management, but due to the loss of my father was unable to speak face to face.
I placed two additional work orders once I came home to ensure the work orders would be addressed after calling the Vice President Jodi. My opinion of the conversation. The LGI management staff now knew the extent of a bad employee and will circle the wagons instead of standing by their product. So, in a classic diffusion of responsibility, I was directed to the new foreman Justin.
Justin, called me. Informed me he would have a team of people come out and look at my drive way. Once I called and confirmed when someone would come out, I only observed Justin by himself come out and briefly look at drive way. Justin was showing up was captured on my home security system. Justin who told me he would call me back with the results at the end of the day. Called me back then next morning and it was a response I had a feeling I was going to get after observing him on the camera system.
Justin told me he wasn’t moving forward with the claim because he couldn’t find the previous work order that was placed over a year ago and suggested that I buy a concrete sealant. Then asked where do I work? I told him and his preplanned response is city I work in used “Chromag “(road salt) and the salt is falling off my vehicle. The entire metro area uses the same exact salt! My garage parking under that rationale would show a problem. There are parts of the drive way which my wife and I don’t drive on that are heavily spaulding. I am going to be forced into a civil suit. It’s not the money but the principle. Stand by your product. I hope whoever read this will go with another company. LGI will make promises they correct all mistakes, but it’s not true. Please consider using someone else. It's not worth the hassle.
Thank you for informing us of your experience. We are sorry to hear there are a few components of your home that you are unhappy with and it is regrettable to see a valued customer such as yourself express this negative experience. Included with your purchase is a 10-year structural warranty on the foundation of your home. This is provided by a third party and their input may help you find resolution. We stand behind the quality of our product and feel confident that the driveway was poured correctly, but should you be interested in speaking with our local management again we are happy to connect you. We wish you many years of happiness in your new home. Thank you for your service and thank you for choosing LGI Homes.
Reviewed Nov. 5, 2019
LGI Homes was the worst experience I've ever had. The reason I chose it was because I have an acquaintance that was a manager in the office we went to, and I've known her for a long time, but the entire process was horrible. I would never ever, ever recommend LGI again. I would never put anything through what my husband and I had to go through. I understand the service from their salesperson moving on to the mortgage lender, and I know there were different parts, but we were lied to. We did everything they said. They flagged my husband and I for fraud because the gift that the boss gave us for the wedding, the way it was given was exactly what our mortgage lady told us to do.
Our house was completed on August 20th. Our close day originally was August 30th. We were told 15 times in between that we were closing Monday and Friday. But we did not get to close until October 11th even when we sent over our money through wire. They messed up the money. They had us send it to the escrow officer's name. Exactly how she sent it, we did it. That was a mistake, so the money had to get sent back. They had to get all my sister's information. They made me take our downpayment out of my bank, make money orders, move it to this account, give them copies of this bank account. If I were to have to go to another lender, all the stuff they made me do, the next lender would be like, "What in the hell are you doing?" I don't feel comfortable.
That situation put us in debt. We had to rent a 26-foot U-Haul with our stuff packed knowing that we were going to close on Friday. That Friday, another matter came up. They were like, "Oh, hold the U-Haul until Monday." That Monday came and went. We were going to get a gift card for our trouble, but that was a lie. We had to call every day on that. They told us someone had to go to the store and get it. Well, in today's time, for a Home Depot gift card, you go online, purchase it, and send over the email confirmation.
As for the house, the sink was cracked. In the front walkway, the screws are already popping out. We were here one month yesterday, and the front needs to be painted already. The builder has been the only one in this entire process that I would ever recommend to anybody. He called us back and le let us know what was going on. He has never once said there was nothing he could do. I'm sure if I sent him an email right now and said, "Hey, this is what I'm going on," I feel he would call me back and tell me, "Hey, this is what I can or cannot do." Overall, however, our experience was horrible, and I wouldn't even put my worst enemy through it.
Tammy, thank you for your review. We appreciate you informing us about the service you received from our preferred lender and hope that the issues have since been rectified. We wish you many years of happiness in your new home.
Reviewed Nov. 4, 2019
While we were online looking for new constructions in the Volusia and Seminole County area, we found LGI's website and we contacted them from there. We chose to go with them because they were not like a regular community builder and with them, we were able to find the location we really wanted, instead of just being in a regular community with HOAs. During the sales process, they were really transparent with the things that they needed upfront. They also let us know what was required of us and what their timeline looked like. So that whole process was fairly easy, especially for a first-time home buyer. Plus, the consultant that we had let us know what the status on everything was. There were some setbacks with the construction itself, but it was not the fault of LGI, and they kept us posted whenever they got an update. So that was helpful.
All in all, everything had been great. Any time that we needed a few things that we had marked during the walkthrough, they came within the week to fix all those little minor things. So we haven’t had any issues and the house itself is great. I love it. I know a lot of people want to stay within a regular home building community but the ability to choose your address based on the city itself, instead of just one part of the builder’s land, is something to be considered. With LGI, we were able to get a huge lot and kinda expand from where we probably would have if we went through a regular community builder.
Hi Tammy, thank you for sharing your experiences and feedback. We are glad to hear that you felt we were very transparent in what we were offering and what we needed upfront. Integrity is one of our core values, and we pride ourselves in upholding this value. Congratulations on your new home purchase and we wish you many happy years in your new home!
Reviewed Nov. 3, 2019
A new home is a lot easier to maintain, and we heard about LGI on the internet. We went with them because of the location -- I am on top of a hill and I love it. Jason, our home consultant, was outstanding. He made time to see us and he made time to make sure everything was straight. His knowledge is impressive. And then Amanda was all the time awesome, too. If I have concerns I get in contact with the project manager, or I catch up with the sales rep.
When we moved in, the floors were dirty and so were the windows. They didn’t finish a lot of the work on the bathrooms, like the caulking around the toilet or in the shower. It wasn’t really done the way it was supposed to be done. They also could’ve reinforce the properties. They could’ve put grass or a lawn down at the back of the house. That was something that they lack. The way a lot of these people's houses were built, their ground was washing right down here.
Living on the east side of me, there is a problem, too. When it rains, it just goes downhill. And I’m wondering as to how long will that fence gonna stay up there. They could have at least put some type of retaining water behind there. I don’t know what is going to happen if somebody’s house is lying downhill because they got nothing holding it up. So, I put some bricks up to slow the runoff because I couldn’t see anybody giving $4,000 to do my yard. I also put some trees up there to try to hold the ground up. My yard looks pretty good, but my neighbor on both sides, their yards are horrible. They’re gonna have a lot of problems if they don’t really look into the situation as far as the houses on top of the hill. They could have done better.
Nevertheless, I love my home. I like the rooms. My wife and I moved from a three-bedroom to a four-bedroom home. My rent was 1,040, and then owning a house was only $20 more. So, we’re saving. We rented for about 11 years before we moved into this place, and we wanted to be somewhere close but out of the traffic situation. I’m extremely satisfied with the amenities, too. They have a nice lake and we already got a nice little spot for the kids if they want to play out there in the hot sun. However, we did not have the time to change anything. My wife and I wanted it all vinyl, but they said that we got to put the carpet in there and that they were building it like this. They should have some type of leeway, too.
Robert, thank you for informing us about your recent experience with purchasing from LGI Homes. We are glad to hear that Jason and Amanda were so outstanding in assisting you. We apologize for some of the finish work not being completed prior to your move in and we hope the team has corrected this for you. In many of our communities, we choose to not sod the backyards because we know our homeowners prefer to finish out their backyards to their liking, whether that be with sod, a patio, or a pool. Thank you again for your review. We wish you many years of happiness in your new home.
Reviewed Nov. 2, 2019
My brother had purchased the home through LGI Homes and we helped him move in. I kept seeing this house behind theirs that I really liked. And we ended up getting it. The process went quickly. There has been a few minor issues that we've noticed after we have moved in. The shower where they put the showerhead at and everything in the wall, there was a bit of a hole. Aside from that, one of the pieces of vinyl or laminate flooring in the kitchen had chipped off a bit. The edge of it was separated slightly. We also discovered a wire hanging out of the wall outside and had to call them. But they fixed that real quickly. So, we were pleased with it.
The community we live in is nice. The only thing I don’t really like is the way the fences are done. It almost seems like the wood warped over time. And I wasn't expecting it to do that with something so new. It's almost like the wood that they used was warped when they built it. Everything else is great. My utility bills here are significantly cheaper than where we were before.
Jason, thank you for sharing your journey to homeownership story with us. We apologize for the minor issues you mentioned but are glad to hear that our team was able to correct this. Congratulations on your new home! We are excited that you will be living so close to your brother and we wish you both many years of happniness in your LGI home!
Reviewed Nov. 1, 2019
We are looking in the area where LGI Homes are located right now. We went in, talked to them, and just went from there. Their consultant was super friendly and very helpful. We've been going through the process since the end of September, but we just have a lot of loose ends to tie up before we move. Other than that, they’ve all been really great and helpful. They answer every question that we have and we haven’t had any problems with anybody there.
Hi Tarla, thank you for sharing your homeownership journey with us. We are glad to hear that the New Home Consultant that you worked with was extremely helpful in seeking out the right home for you and that we have been able to answer every question you have had. It is our goal to provide exceptional customer service to every customer and it is wonderful to hear that you received this throughout the process. Congratulations on your new home!
Reviewed Oct. 31, 2019
I stumbled onto LGI Homes down in Lonsdale, Minnesota. The value and the way the place felt made me go with a new build. It appealed to me. It seemed right and it felt good and comfortable. It looked like it was really good construction and better new than used. Jo Ann, the rep, was very supportive but she didn't really have that much to do except stand back, let me look and answer my questions. The office manager and Jo Ann suggested I look at Montrose. I came up to Montrose and they took me around and showed me some places and I decided on one last one.
So far, the quality of the build has been very nice. There were a few little issues here and there, but for the most part, LGI Homes was very good. There were also things outside of LGI's control like the Whirlpool appliances don't have manuals online. LGI Homes is affiliated with LoanDepot and LoanDepot likes Progressive insurance. However, Progressive is a pain in the tuchus. In fact, Progressive is already trying to cancel my insurance policy and I haven't even made the first payment on the house. I'll gladly switch insurance companies, but the whole thing is a nuisance that I don't need.
LGI is based out of Woodlands, Texas which is near the Gulf Coast. The construction of houses in the Gulf Coast and in California is significantly different than in the Upper Midwest. I feel that they lack a number of electrical switches in the house for lights on the entrance and exits of a room. They only have one switch even though there are two or three ways in and out of the room. But it's not a showstopper by any means. The house is a very nice building. One of the really neat things is that between LGI and LoanDepot they made everything happen in an extremely short period of time.
Thomas, thank you for sharing about your recent experience with LGI Homes. It pleases us to hear that both JoAnn and the Office Manager were so helpful in assisting you in finding the perfect new home. We wish you many years of happiness in your new home!
Reviewed Oct. 30, 2019
I had a smooth interaction with LGI's home consultant, Cedric. He was very upfront with everything. Given our circumstances, everything worked out fine. So far, the quality of the build has been good. There are some stuff that we wanted to change. But any more changes, we wouldn’t be able to move in with the timeframe that we needed to.
Taase, thank you for your review. We are glad to hear that Cedric was upfront about who we are and what we offer in homeownership. We pride ourselves in building quality homes and appreciate you confirming this. We wish you many years of happiness in your new home!
Reviewed Oct. 29, 2019
Kyle ** is very unprofessional and led us to believe we could get our lot deposit back. He told us exactly “what to say” so we could get the money back. Even when it didn’t make financial sense for us to move forward with the buy, they told us we could “still afford” the house. We talked back and forth with him and his sales manager David **, (which my husband and I had to initiate all of this communication) only to find out that they would be keeping the money. They told us they would be keeping us informed through all of it. There was no communication at all. We had to call, only to be led on by telling us “we are checking with corporate” or “we will let you know”. And then when we call AGAIN, they tell us “oh I thought someone called you, we would be keeping the lot deposit”.
Besides the $1000 we are out and their dishonesty, Kyle ** was VERY inappropriate and made me feel very uncomfortable. He was only concerned about making a sale (which Is his job, I get it) but had no care about the people behind the sale. Is this the image you would like to give off, LGI Homes? You don’t care about the home buyers or the process. You allow inappropriate salesmen to persuade potential home buyers at any cost necessary. You have absolutely no communication with your potential home buyers. Lastly, you’re a million dollar company (probably billion dollar company) and yet you deem it necessary to keep my $1000? I am by no means a millionaire, so that $1000 means a lot to me, especially because I am TRYING TO BUY A HOUSE! So for anyone reading this, if you come across KYLE **, ask for someone else. Better yet, save yourself altogether and go with a different builder.
RP, Thank you for informing us about your recent experience with LGI Homes. It’s always a priority to educate potential homeowners about our process, including how we handle earnest money, and we apologize this was not the service you received. Thank you again and we wish you all the best on your journey to homeownership.
Reviewed Oct. 29, 2019
The home consultant that we met at LGI Homes was very pushy. I wanted to see a home, but she wouldn't let me. She ran my credit, which didn't make sense to me because that shouldn't matter. If I wanted to look at a model, I should go look at one. I understood what I qualified for because going into the process, I already knew what I qualified for.
The quality of our new home was just fine. However, the very next day when we moved in, the microwave didn't work, probably about the panel. I contacted LGI and I was given a name of some guy, one of the builders. I contacted him and he told me, "It's not my problem." I said, "Alright. Cool, man. I'll contact Whirlpool or whoever is there." And that has just been 12 hours after I closed. The whole experience was not good. Nobody was organized. I had a close date and I got pushed back two weeks. I had everything that they needed. I was timely with my stuff. They didn't have to wait for nothing. But our experience was a nightmare and that was why I just wanted the process to be done to get my keys.
I'm in my home now and that's fine, but I will not buy through LGI again. This is the second home that I bought for my family. With my first home, I had no problems at all. It was very seamless. But this one with LGI was a nightmare. When I bought my first home, I was in really no condition to be owning a home, but the process was easy. And this time, I'm in a way better condition to be owning a home, and it was hard. And I was very thrown back by that. I was not very involved in the process. It made me not wanna be involved in the process and just get it over with.
And then the promising things. "Oh, this is this." And then, "Oh, no. It has to be this now." Or, "Oh, this is your sign date." "Oh, no. Nope. It's this now." And it was four closes just to give us a sign date. And there's one person saying this, another person saying this. I understand things aren't gonna go right. It's a new build and they're going up quick, and I get all that. But the process was very, very bad. I was disappointed. I was not happy. After I got my house, it felt like getting away from them. The problem wasn't everybody, it was just one particular lady. There's this one guy towards the end that was really great. He was a really nice guy and he understood where I was coming from and how the process can get you down.
Christopher, Thank you for your feedback about your recent purchase with LGI Homes. It is regrettable to see a valued customer such as yourself express this negative experience with your new home. If you have any challenges moving forward, please be sure to complete a warranty claim on our online portal. Thank you again for choosing LGI Homes and we wish you many years of happiness in your home.
Reviewed Oct. 28, 2019
Bought our home in Avondale Springs in Conyers, Ga, in 2017. 2/12 years later have to replace hardy board siding on 1 whole side of my house due to bad installation. 50 pcs. The interior drywall finishing look like it was done by 7th grade students. So many problems with the finish work on homes here. Yes they might look good but get a home inspector, they (LGI) will tell you you don't need one. And when you show them the problems the inspector found they will not fix any of it.
Hi Bill, thank you for sharing you feedback and experiences. We are sorry to hear that you had a less than positive experience with LGI Homes. We strive to deliver exceptional customer service to every one of our customers, and we are sorry to hear that you have had an atypical experience. We wish you the best.
Reviewed Oct. 28, 2019
I had a family member that moved into an LGI home and they were telling me about the quality and what a smooth process it was. I was hopping around. I looked at them and I was very impressed with the quality. The home consultant was awesome. He was very professional and very straightforward. One thing I really loved about LGI is that they tell you everything upfront. There were no surprises, no hidden fees. I knew what my monthly payment was gonna be before I even put my deposit down. I was very impressed with that. I felt the financing part was gonna be the scariest but they had me meet with the lender in person at their office, and that was amazing.
The quality of the build was topnotch. I walk the home a couple of times before closing, on my own and also with my Realtor, and even my Realtor was very impressed. The consultation team was straightforward and honest about everything, and showed me how to take care of my home for the long run. My community is awesome. It's very spacious as far as between homes, and very friendly neighbors. And so far, I’ve had a great experience with the neighbors that I’ve met. That’s good to know, especially the ones that have been there for a year or so. Living in the new home helps with morale and it helps with relieving stress as you come home. And for me, I’m proud and I feel very happy about walking into something that is mine. LGI has an outstanding team and process, and I can see why they're a fast-growing company.
Ezequiel, thank you for sharing your homeownership story; we are always excited to hear from our new homeowners! We value the ease of providing everything in one location, from the home sale to the financing portion, and are glad to hear that you found this beneficial. We wish you many happy years in your new home!
Reviewed Oct. 26, 2019
We were looking for information and we weren't ready to even move yet or to start that process when John clicked on the LGI Homes link and made contact with them. The next thing we know, we have an appointment with them. Our consultant was Jill and she was wonderful. She was very informative and pleasant, and she actually knew a lot of the neighbors in the neighborhood, which was interesting. As she passes by people, they would wave and say hello to her. That gave it a comforting feel of it.
A little less than a month after we first contacted LGI, we now have a house. It happened really fast and was actually surprising. The build of the house is very good although we had a plumbing problem which we noticed a few days after we moved in. There was something down in the drain, and so the plumbers came out and they took care of it. So, overall, it has been a very smooth and pleasant experience.
Carmen, thank you for sharing about your homebuying experience. We pride ourselves in being knowledgeable about the product and neighborhood that we are selling, and we are glad to hear that Jill was so wonderful for you. It speaks volumes that so many of the neighbors know her and that her professionalism carries through with all of her customers. Congratulations on your new home; we wish you many years of happiness in it!
Reviewed Oct. 20, 2019
I was thinking of buying a home and LGI was a recommendation. It was the first choice I had and I picked them because they were so easy on me. The guy, Gerardo, was nice, straightforward and answered all my questions. Everything was smooth and easy. There were late hours, and he told me to call him and gave me his personal number, which was not necessary. When I called and he was busy, he would call me right after. He was always there for me.
The quality of the home was good and I didn’t find any damages. When you buy a home, you want everything to be straight and everything was the way it should be. It has been over a month that we bought the house and we don’t really live in the house yet but so far, everything has been great and I should not worry about it. They told me to let them know if I find things and they will take care of me. If there’s something that I didn’t see the first time when they did the walk through with me, they’re still gonna take care of me.
Roberto, thank you for sharing your homebuying experience with us. It makes us so proud to hear that Gerardo was able to help you pick out your new home and and was able to answer all of your questions, even in the late hours. We are sure you are anxious to move in, and wish you the best. Congratulations on your new home!
Reviewed Oct. 19, 2019
I liked the build of LGI Homes and with a lot of other builders, the high ceilings and appliances were extra add-ons instead of already being included. From beginning to end, the process happened within a month. The houses were already being built and it was just us having to pick which model we wanted. Then, it went superfast after the paperwork was done. We mentioned to the guy who did the walk through that there’s no ventilation over the kitchen stove. They have the convection oven on top and we have to open the windows. I’m assuming that this is how they built it. Other than that, everything was good and we love our new home.
Mary, thank you for sharing your experience with us. We pride ourselves on building high-quality homes and helping our customers get into homeownership quickly and efficiently. We are glad to hear that you appreciate that we include all upgrades within our new construction homes, and that you were able to move-in within 30 days. Congratulations and we wish you many years of happiness in your new home!
Reviewed Oct. 16, 2019
Way too many complaints to list, our total experience has been a disaster. The most recent has been our 1 year inspection, took day off of work and guess what they never showed up. After calling many times we gave up at that time we were told they would reschedule. Now 3 months later still nothing. I can't find 1 positive thing to say about company other than our sales agent she was great. 100% regret buying here and will selling very soon.
Hi Thomas, thank you for sharing you feedback and experiences. We are sorry to hear that you had a less than positive experience with LGI Homes. We strive to deliver exceptional customer service to every one of our customers, and we are sorry to hear that you have had an atypical experience. We wish you the best and many years of happiness in your new LGI home.
Reviewed Oct. 13, 2019
My wife was shopping for a house and saw an LGI advertisement, and she gave it a shot. Their people were helpful and awesome. Also, I love the new home community and it would be nice for LGI to put some grass out in the backyard. The experience with LGI has been going good so far.
Hi Antonio, thank you for providing your feedback and sharing your experience! We are always excited to hear from our customers, and we love hearing about those customers who have had a very positive sales experience with LGI. We wish you much success as you continue on your journey to homeownership!
Reviewed Oct. 11, 2019
I saw an ad through the mail and I looked LGI up. It was not too far from where I was staying at, so I drove over there. The rep covered everything that they spoke about and they stood on it. They followed through whatever the agreement it was gonna be on their end. I spoke with the builders and the contractors and everybody had a positive attitude. They spoke strongly about what they stand for and they were good at everything. It helped me in the process of what I needed to do. They took me step-by-step, and I was happy with the whole situation. This is my first property and I wanted to be the first one to be in it, which was why I went with a new build. I saw some of the other houses that was already there before LGI started to build and they had some beautiful houses but at the same time, they switched it up a little differently. I’m satisfied and I’m comfortable with LGI plus, my wife liked it. I can’t complain but I see the difference in the build.
Hi Titus, thank you for sharing about your experience with LGI Homes. We pride ourselves in our sales process and on providing exceptional customer service to each of our clients. We are glad to hear that both you and your wife enjoy your new home and your new community. We wish you many happy years in your new home!
Reviewed Oct. 10, 2019
I was looking for something, and found LGI on Facebook, and then I called. And once I walked in, I fell in love with the house. Ms. Shannon explained everything really well, from the grass to the main bathroom. The only little thing that I don’t like is that I have a train on the back. But I like my new home. It’s quiet. And the house is of good quality. It’s new, so everything’s supposed to look perfect.
Hi Cecilia, thank you for providing your feedback and sharing your experience! We are always excited to hear from our customers, and we are happy to hear that we were able to deliver the home you were looking for. We love to hear that you are already enjoying your new home, and we wish you many years of continued happiness in your new home!
Reviewed Oct. 9, 2019
I was looking at the area and then I heard of LGI. I found out that they were in Oklahoma and they were friendly to first-time homebuyers. The sales rep was cool at first and then it got to the point where it was just a big lack of communication. We were trying to get updates on our home and we would never get our update. Then, we were at a point where we couldn’t get a hold of him, and when our home got delayed, they started almost blaming us for it. I spoke with their manager and he told me that I was wrong and that I was threatening him.
I moved into a singular lot and when I did my first walk-through before closing, the electric and half of the house wasn’t working. They had to call the electrician the same day to come out and repair the electrical panel because it had a short. I still have lights in my house that do not work and they wouldn’t work with me at all on scheduling. It’s between this time and this time. So, it’s not gonna work because I have a full-time job. I’m still waiting on paint touch-ups on the ceiling and the rest of the house is off level. I’m still waiting for him to just come out and fix that.
Hi Hunter, thank you for sharing you feedback and experiences. We are sorry to hear that you had a less than positive experience with LGI Homes. We are confident that our sales process provides future LGI homeowners with thorough and accurate information to make the best decision for their family. We want to wish you much success in your journey to homeownership!
Reviewed Oct. 6, 2019
I was driving by and I liked the new fence in the houses and the way LGI builds. I’ve been to a lot, hunting houses. I wanted to get a house, and I like the way that it was set up. So, I went to Conroe because I like the houses over there but when I went over here, where our house is at now, it was a different fee and different people on it. So, it made me think about it and it made me buy the house over there.
I was living in an apartment and LGI said they were gonna help me out with the apartment situation but it didn’t get handled the right way. They said they were gonna take care of it, not to worry about it and that it was not gonna be a problem. When it came down to it to fix that problem, they made me a letter that I could’ve made myself in a computer and that was it. They didn’t Take care of the whole apartment situation such as talking to them or paying the remaining balance. Right now, I have an extra bill that I gotta pay. Other than that, I’m happy with everything else. The neighborhood is quiet and LGI has the right amount of space. The quality of the build was really nice and I love how it was designed and everything on it.
Hi Jose, thank you for providing your feedback and sharing your experience! We are always excited to hear from our customers, and we value your feedback throughout your sales experience with LGI. We love to hear that you are already enjoying your new home, and we wish you many years of continued happiness in your new home!
Reviewed Oct. 4, 2019
LGI Homes had the area, the type of home and everything we've been looking for in a house. They also had the corner lot, the floor plan we wanted and the master bedroom downstairs. It was a perfect fit for what we were looking for. Their consultant, Roger, was very good. He stayed on top of everything and answered all the questions I had. LGI helped us every step of the way and kept us informed about the whole process. I didn't feel like I was left in the dark at any time. If I had any concerns, it was either addressed right then and there or they gave me the correct answer I was looking for.
I'm satisfied with quality of the home. Although there were some little things that I wished I would've had more time to look into and had them make some repairs on it, for the most part, it seemed good. I also like the community and the kids love them. We have a park, a splash pad and a fishing pond. I would recommend LGI Homes.
Hi Humberto, thank you for sharing your experience! We are always excited to hear from our customers, and we are very happy to hear that LGI Homes met your expectations in every stage of the journey to homeownership. We want to wish you many years of happiness in your new home!
Reviewed Oct. 3, 2019
Everything has been going wonderfully with our home from LGI. I tried to purchase a home last year, and we got to the closing date, and it didn’t go through. And when I reached out to Adam, I was up to getting this other home. He was awesome. He had helped me and my family move into a home. I wanted to be in a safer neighborhood for my daughter, and he did everything that he could. He did what he said he would do. He did an excellent job.
The quality of the build of our home is cool. It is basic, but it’s our first home so I can’t complain. Also, our new home community is excellent. The amenities are perfect, and I think it’s gonna be a great asset. There are a lot of different places and different parks in the neighborhood for the kids to play. The school is excellent as well.
Hi Jeremy, thank you for providing your feedback and sharing your experience! We are always excited to hear from our customers, and we are very happy to hear that LGI Homes met your expectations in every stage of the journey to homeownership. We love to hear that you are already enjoying your new home, and we wish you many years of continued happiness in your new home!
Reviewed Oct. 1, 2019
I'd like to move from an old place to a new place. I used to live in the suburbs, so I preferred to move to Charlotte. A broker took me to LGI Homes and everything was good with them. For the price, that was a good deal. The community I live in is good. I've lived there for about three weeks now and so far, I'm satisfied with my home. But I'm not satisfied with the flowers and the landscape. That's the first thing that people see and it's very important. On the sides, they're all good, but for the lot, it's not good quality. And then, the environment doesn't show very nicely. The bushes are not of good quality. For first two, three days they were okay, but after a while, they were gone. LGI can buy better quality for a couple of more dollars.
Hi Hamid, thank you for sharing your experiences and feedback; we are always excited to hear from our new homeowners! We pride ourselves on delivering high-quality homes at affordable prices in each one of our markets, and we are excited to hear that you enjoy your new home and your new community. We wish you many happy years in your new home!
Reviewed Sept. 30, 2019
We just moved from California and we were looking around for a home. We saw a billboard on the freeway and decided to check it out. We liked how easy it was to get into a home and we liked the fact that they would close on a final offer. Everybody was really nice in the office too. But the guy that does the walk-through at the end promised a couple of things and they didn't come through. They didn't put it on paperwork. But I gave him the benefit of the doubt.
LGI is good for a first-time buyer. The finishes are not all there though like the door needed to be replaced and the guy never came back and finished it. One of the trees needed to be staked outside but it wasn't done. Also, the concrete slab in the backyard overflowed and they left it like that. Some of the caulking was missing in the bathroom. It seems like they were just trying to pump them out really quick. These are minor things though and overall, LGI homes are great. The community is awesome and it's really quiet. I live in the cul de sac on the left block build in this neighborhood and we love it. It's a really good experience overall.
Hi Jose, thank you for sharing your experiences with LGI Homes. We are always happy to hear feedback from our customers, and we thank you for sharing yours. We are also very happy to hear from our happy new homeowners. We wish you and your family many happy years in your brand new home!
Reviewed Sept. 27, 2019
My friend bought her home from LGI Homes about 3 years ago and so I also bought a home from there. The quality of the build of the home is not bad and everything is going fine.
Hi Esther, thank you for sharing the positive experiences of both yourself and your friend! We are always excited to hear from our happy homeowners, and we wish each of you many happy years in your new LGI Homes!
Reviewed Sept. 27, 2019
I bought my on DEC, 2016. On April 2017 had a roof leak thru the master bathroom all the way to the first floor dining room. They told me they gonna fixed but they don't have to. They fix the roof over the bath and the walls and the ceiling have to be retexture and repainted. Now on September 2019 the leak came back on the same spot and it is damaging the walls. I did call them. They send a representative call Tony ** to look the damage and he told me that’s not LGI problem, and there is not warranty. He made me sign his iPad about the visit, and he gave a complete speech of what a homeowner should be. Not recommend any body to buy from this builder, walls are crooked and he told me if didn’t notice on the first 11 months, "It’s your problem." Thanks for not taking care of your customers.
Hi Enrique, thank you for sharing your experiences with us. We pride ourselves on quality and craftsmanship and include a 10-year structural warranty with the purchase of every new home. We are sorry to hear that you may have experienced some issues with your home in the first few years of ownership, but we hope that you will have many happy years ahead of you in your new home!
Reviewed Sept. 25, 2019
We ran across LGI Homes and we couldn’t find any other company that would fit our requirements. Their sales folks have been good. Brad and George were also good to work with. They have been responsive if something happens ever since I’ve moved in. We’ve only been in the house for a little over a month and a half, and so far, so good.
Hi Thomas, thank you for sharing your experiences with LGI Homes and our sales process. We pride ourselves on delivering high-quality homes at affordable prices in each one of our markets, so we are very happy to hear customers who felt our product directly fit their requirements. We wish you many happy years in your new home!
Reviewed Sept. 24, 2019
The first realtor that we had showed us some houses but they weren't in our price range at first. Then, we got a new realtor and she was showing us houses. They told us about the LGI Homes in Fuquay so we decided to go. I and my wife fell in love with the neighborhood. It was very quiet and the atmosphere was great. We went from there and we were happy 'cause we got a home. The home consultants were with us the whole time. They talked to us, made sure we get our ducks in a row, and made sure we were good to go when we came. The interactions with them went very well.
But we had a little problem with the brass where the septic tank is. It's like the little brass peeking in and that's one of the things that we were gonna come and talk to LGI about. But so far, everything's okay. Our new home community is beautiful. We have met some of our neighbors and everybody is very welcoming and friendly. They congratulated us and welcomed us into the neighborhood. I would tell people to come get a house from LGI.
Mr. Johnson, thank you for providing your feedback and experience with LGI Homes. We are very happy to hear when our customers are highly satisfied with our processes and products. Welcome to homeownership, and we hope you enjoy many happy years in your new home!
Reviewed Sept. 21, 2019
We purchased our home in May of 2018, I wish I would have ran fast instead of buying here. I should have listened to all the other negative reviews. First week in the home our air conditioning broke and when it rained water would flow through my microwave vent into my home. Which LGI refused to fix we had to pay for it. Three months in and air conditioning went out again. My whole attic was full of mold and also my sons roof in his bedroom too. The roof was fixed but never the air condition. Here it is 1 1/2 later and my air conditioner is still messed up. My humidity stays too high.
Now that my warranty is out they finally figured out the problem that is 1,000.00 fix!! They will be out next week to replace it. While laying in my bed I looked up and my sheetrock on my bedroom ceiling is all wet, I looked in my attic every duct and air conditioning part in there is dripping condensation and ruining everything. If you buy a home from LGI please document everything, screenshot every work order, and document pictures. I’m having to hire and attorney because this has caused my family a major headache and thing should have been fixed over a year ago. I shouldn’t have had to call my air conditioning company out a thousand time and nothing has been done. Plus was told the location in Cove, Tx DOESN’T flood and it DOES!!!
Hi Chantal, thank you for providing your feedback. We value our customers at LGI Homes, and we value delivering high-quality homes everyday. We pride ourselves on quality and craftsmanship and include a 10-year structural warranty as well as a 1-year warranty on most other components with the purchase of every new home. We wish you the best and many years of happiness in your LGI home.
Reviewed Sept. 19, 2019
I got a new build home from LGI so as there's nothing to fix. The home consultant who helped me during the buying process was good. The quality of the build is nice and decent. There has been some minor work as there were a few spots that were missed that needed changing. Also, inside the cabinets, where one sits the pots inside, about two of them are broken. Someone already came out to paint the spots that were missed but I still have to open another ticket for them to come out and fix the cabinet. I've been in the home since the 29th of last month and overall, everything's good so far.
Hi Camille, thank you for sharing your experience and feedback. We are appreciative of your comments, and we are excited to hear that you are enjoying your brand new home. Congratulations on your new home ownership!
Reviewed Sept. 18, 2019
I was looking for a much smaller home and LGI designs the home so it was perfect for me. Also, they had zero downpayment which was good. I spoke to a rep and he explained everything that I needed to know and things that I did not know, especially whatever it was I was dealing with. He made it very understandable for me. Also, the quality of their homes was very nice and the appliances did work. I like my house very much and just being a homeowner for myself, it's exciting for me. I would recommend LGI to anybody that's looking for a home with no hassle.
Hi Ophelia! Thank you for sharing your experience with LGI Homes. We are thankful for the feedback, and we wish you all the best in your brand new home!
Reviewed Sept. 17, 2019
So what started off as making an appointment to just get information on how we can buy a home - ended up with us owning a brand new home in less than a month!! We were well guided and informed every step of the way with the most amazing staff. Communication and great personalized customer service was more than I imagined a company would give. Every person we interacted with gave us the support we needed to complete this home buying process - everyone made it so easy - we still find it hard to believe that we did it - we own our 1st brand new home.
"Q" our salesperson is remarkable - she is always so positive, friendly and informative. She was exceptional. Stella - the loan processor made it the whole lending procedure so smooth. She took care of all the paperwork needed. Jeff the builder - went over every detail of the home during the walk thru. He answered every question we had about the house and its appliances. Even took care of some minor details that we pointed out (because we are super picky). Bottom line - if you are looking to purchase a brand new home - look no further - with LGI you will have the best customer service experience and they will make the whole process fast and easy. Thank you LGI Homes.
Carmen, we are so excited that our team helped you achieve the dream of homeownership! We pride ourselves on delivering exceptional customer service and being efficient with the time of each potential homeowner. It’s always our goal to ensure that each LGI Homes customer feels confident that they are making the best decision for their family. Congratulations, we wish you and your family all the best in your stunning new home!
Reviewed Sept. 17, 2019
My wife has always wanted a house but I would only buy a house if I find a house that’s brand-new home with no money down. I saw a house on sale in Zillow and my wife and I went and looked at it. It was an LGI home, but it was being sold separately. We looked at it, and we liked it. We drove around a bit more and then we saw the information center and we checked it out. Their rep Bryce told me everything that I wanted to hear as far as what my stipulations were for buying a home and we bought the house.
Bryce was outstanding. He was easy to talk to and he made the experience very painless for us. The best experience was basically the process and usually it’s the worst experience, but their system just made it completely painless. I don’t see anybody else doing what they’re doing so whatever they’re doing is very good. I’m happy with the whole interaction with Bryce, Jason and the loan officer there. They were on the spot and then they couldn’t work with me, so they sent me to another loan officer. But we still closed before the day so it was an outstanding experience.
I looked at some of the surrounding builders and there are some things that they’re not doing that LGI is doing, like wrapping the house in brick all the way around, not just doing the front and leaving the back panel look horrible. As far as what they’re doing with their emergency drip system, that drips out onto the patio to let you know if there’s a problem before your house gets destroyed. It's cool. Also, the space in between the houses are much bigger than anywhere else. I also like that they gave me a couple of new trees in the front, a couple of live oaks that the roots go straight down and not spread out into my foundation. And they gave me two water hoses, one for the front, one for the back, with timers on it and a little sprinkler, which was sweet. They did everything right and I had a great experience, overall. Everybody should have the same experience I did if they’re gonna buy a home.
Stuart, this is exciting news to hear for your family. We feel so privileged that you allowed our team to assist you in achieving the dream of homeownership. Congratulations on your new LGI Home, and we wish you and your family all the best for years to come.
Reviewed Sept. 16, 2019
I heard about LGI Homes through the mail and I was told by them that everything was new. I wanna try that. Everything went good with my interaction with the rep and so far, everything looks good as well on the home. The master bedroom is okay and the other rooms are nice although they're kinda small.
Brandon, It’s always great to hear when a potential homeowner finds our new homes appealing. Thank you for the feedback, and we wish you all the best on your journey to homeownership!
Reviewed Sept. 13, 2019
I was driving around an area looking for houses and saw that LGI was building. I talked to their home consultant and she was very helpful. She answered all the questions that I had. I bought the house on August 30th. The house had a stove oven but it wasn't functioning until yesterday. I wasn't able to use it almost a month after I purchased the house. I had to go with Whirlpool to get it fixed and it had been running since. Overall, I'm 90% satisfied. The quality of the build is fine and living in it is more convenient because it is close to my son's school and my work.
Hi Meselu, thank you for providing your feedback and experiences. We are happy to hear that you had a positive experience with our new home sales consultant in your journey to homeownership. Congratulations on your new home purchase, and we hope you'll enjoy many years of happiness in your new home!
Reviewed Sept. 12, 2019
I like the idea of a new build home. I went to LGI Homes because I walk very close to the office, so it was convenient for me. I was so impressed with the loan officer and we had very good interactions. He was very good and he handled everything perfectly. He contacted me on anything that I didn’t understand and he was always available to questions that, as a first time homeowner, I didn’t understand. It’s just about two weeks that I moved in with my husband and so far, so good. The quality of the build of the home is very good and neat. All in all, I recommend LGI Homes.
Grace, Thank you for sharing about your home buying journey with LGI Homes. We are proud to hear how encouraging and supportive our team members were to you. We build our homes with great attention to detail and appreciate your sentiments about the quality of your new home. Congratulations and we wish you many great years of homeownership.
Reviewed Sept. 10, 2019
We were trying to get a home in a different area, but we went with LGI Homes because it fits better within our budget, and it was a better deal for the area. My wife tried to set up appointments with the people in Wake Forest, but they would not let her because I was not there. They wanted the husband to be there and she didn't like that at all. So, she called and set one up in Fuquay-Varina, and they said, "Sure, come on down and look at the houses that we have." She looked at it, then she came back and took me back in to see the houses. The quality of the build was all right. The framing, the plumbing and electric are all right. We just had to ask them to fix some of the framing. However, the grating was terrible. They were able to fix the framing but not the grating so I'm just somewhat satisfied with them. But so far, it's a nice community.
Daniel, Congratulations on the purchase of your new LGI Home. We are so happy that you were able to find a great new home at our Avery Pond community. We wish you and your wife all the best in your new LGI home.


