LGI Homes Reviews
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About LGI Homes
LGI Homes is a new home builder that builds homes and communities in more than 20 states across the country. It purchases, plans and develops land for its new communities and puts streamlined practices into place to cut costs and speed up the homebuying and building processes.
Visit www.lgihomes.com- Hires expert builders
- Uses high-quality materials
- Dozens of homes and floor plans
- Limited upgrade options
- Not available in all states
LGI Homes Reviews
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Reviewed Aug. 29, 2024
We were searching for homes on the internet, and we found a development through LGI. We lie the look of the homes, the location, and the price. All just fit what we were looking for. The sales rep was very nice and helpful. Our lender made the process really easy to go through and understand. We had a lot of support for any questions we had, which was nice. The whole process took about three months because the unit was still being built. Now that we're in it, everything is good.
Hi Rob, thank you for taking the time to leave a review. We hope you love your home for years to come!
Reviewed Aug. 29, 2024
It felt like a really easy process with LGI and the rep who helped me was really nice. The only thing is the walls feel that they're very thin. I can be in the kitchen and if I'm like, "Hey, do you need this?" and they can answer. Other than that, the house is really nice.
Hi Dalithza, congratulations on purchasing an LGI Home! We are happy to hear that you had a positive experience with our team.
Reviewed Aug. 29, 2024
This was my first time buying a house. LGI was closer to where I used to stay, and when I came in and asked to see a couple of houses, the reps were more than willing, even though I wasn't sure if I was gonna buy a house. Initially, the house that I wanted wasn't built yet, but they showed me a house that would look like it and I liked it. The paperwork was really easy too. They walked me through it. They also assured me that the price was gonna be the same and there were no hidden fees. Whatever they told me was really upfront. The price was good for a brand-new house and the size fit my family well.
I purchased sometime in March and moved in July 8. That was fast. LGI has good service, and I really appreciated everybody over there. We still keep in touch. Sometimes the contractor comes by to see how things are. This is my first time living in the States. I'm from Guam, and usually the houses that we live in on Guam are all concrete. Living in a wooden house, the quality is great. I'm just happy we have an AC.
Hi Benjamin, thank you for taking the time to leave us a great review! We are so happy to hear that you found the right home for your family. Congratulations on purchasing your first home!
Reviewed Aug. 25, 2024
The process went well. Everybody was professional. It went very smoothly. But there are some little things. I'm a not a nitpicker but there are some stuff that I saw. The contractor should have inspected the house. Everybody looks at big stuff but it's the small stuff that could have been corrected. It's not the end of the world, but LGI Homes should have noticed some stuff. The contractor said a couple of things that he would do, once we find it that they had overlooked. And it took him a week to come out. He sent somebody over and they painted in the garage. Also, there were feet print in the garage on the floor, which he scrubbed up and got water, and it came right out. But I saw some little paint area over one of the doors in the bathroom. I was, "Wonder what happened there? They didn't finish that." And in the pantry, in the corner is a little piece of wood and it wasn't painted. How did I not see that? But when buying, I looked fast when I walked through.
With all the homes, they throw them up so fast. They do not go back and critique them like they should. With some of the housing things, they should wait 30 days to come back and say, "Did you see anything that we could correct, anything we need to do while we doing it?" But nobody does that anymore. Nowadays, the way they build stuff is they build it, you want it, you get in it. But my house's quality is good. I was in an apartment for 16 years. I'm grateful and blessed to have a home. I love it. That was in my budget, which is fine.
Hi Olivette, congratulations on purchasing an LGI Home! We are so happy to hear that you are loving it. We take pride in our work and we back all of our homes with a one-year workmanship warranty. If you are still having issues, please submit a warranty claim through the portal at this link: https://lgihomes.corrigo.com/CP30/sign-in
Reviewed Aug. 25, 2024
What I love about LGI is that everything is in-house. You don't have to go to a bank and all of that. They made it easy to do business. Everybody did a wonderful job. I was kept informed about the whole process. I was kept informed about everything. I was told exactly what I needed to do. They made the process really easy and it was well worth it. Every question that I had, they made sure I had an answer. I would call either Joey or Logan and they gave me the answer. Nothing went unchecked. Every time we went into the office, everybody greeted us with a smile, asked us if we wanted snacks or coffee. So, it was just like home. This is how they address me now, "You're at home," and it actually feels like it.
I like the home. It's a little tight, especially going upstairs and trying to put furniture upstairs. I'm finding that out now trying to move into the house. Other than that, it's fine. We're in the process of trying to move in now. I like the community. It is nice. So far, everybody's been sweet and everybody there is new just like us. So, everything's been great.
Hi Ray, thank you for your wonderful review. We are happy to hear that you are enjoying your new home and the community!
Reviewed Aug. 24, 2024
When we went to LGI, the rep walked us through the office. They had some posters up on the wall and he explained the layout of the community, what the plan was for the development, and the values of the company. I felt very comfortable with the honesty and the commitment that they had to us in wanting to go with purchasing a home. It wasn't stressful or scary besides how much nerves you could get.
We're very happy with the home but there are a couple of things that we thought they probably could have added to the project and not something we had to do when we moved in. There are marble countertops in the kitchen. They look beautiful. But when we did our walk through, they said, “Make sure you seal it because you'll get water spots and water will damage the marble." If we're paying almost 300,000 for this house, they could have sealed it for us. Also the ice maker and the freezer were out of stock.
They still have a way to go on the community. There are a couple of fishing ponds with fountains. Those are nice. My son has already been fishing a couple of times. There's a playground as well. My daughter is super happy that there's a swing set ‘cause we haven't had a swing set in a while. There are also a lot of walking trails that are already in use. There's a lot more that they said they're going to do, like a splash pad. They should put a pool though. If enough of us say a pool would be better, maybe they'll do that.
Hi Heather, thank you for taking the time to leave a review. We are happy that your family is enjoying the community. We hope you enjoy your home for years to come!
Reviewed Aug. 24, 2024
We needed a house right away and the home-buying process with LGI was great. We were able to move quickly. The house was ready to go and for the price of the home, everything worked out well. We're very happy. The rep was very knowledgeable, courteous, worked fast and had a lot of experience. So, all good for what we needed. My son can fish in the lake but as far as the amenities, it’s a small community, so it's still in the works.
Hi Carlos, congratulations on purchasing your new home! We hope you enjoy it for years to come.
Reviewed Aug. 23, 2024
LGI was close to my job and I chose a new build because they have the 2-1 buydown. Dealing with the rep was good. It was just a lot of texts because I was out of state and did everything over the phone and online. If I had questions, I called them or shoot them a text and I got an answer. I've been driving around and some of the communities have gate. So, it would be nice if LGI could add that.
Hi Johan, thank you for your review. Congratulations on purchasing an LGI Home!
Reviewed Aug. 22, 2024
Our consultant was good. He took care of any questions that I had. He was very friendly. He said, "Whenever you need me, reach out to me. Answer whatever questions," and he filled that part. But there was a lot of paperwork during the process. It sucks. There's no way around that. It's a headache. The whole process took about a month because we were waiting on them to finish everything. If the house was already built, it would have taken about two weeks. The community is nice. I like the area. There's an elementary school right beside it and the houses are nice.
Hi Mason, thank you for your review. We are happy to hear about your positive experience with our sales team.
Reviewed Aug. 22, 2024
I was looking at houses in the area and I saw the new housing development by LGI and we fell in love. This is our first time buying a house and we're both young. So, we wanted that experience not getting into a house that somebody already lived in for multiple years. We wanted to start fresh, which was why we chose a new build. We didn’t have a real estate agent and the LGI reps helped with the process, making it super seamless and stress-free. It was super transparent. I enjoy the community. There are not many people outside right now but the community is nice. LGI put a lot of time into the landscaping and where they build. We don't have random people driving through our area. Our home is very convenient. It's nicer than an apartment. We have a yard, our own space and an easy commute to the freeway. There are lots of stores around us so we never run into an issue with that. Overall, it’s just a really good experience.
Hi Isiaih, congratulations on purchasing your first home with LGI Homes. We are glad we could help you find the perfect home.

Reviewed Aug. 22, 2024
I have lived in my new home for 3 years and am very disappointed in the warranty 210 that LGI uses. The foundation in my home is already shifting and is causing so many issues. My front door to my home doesn't stay closed unless it is in lock position. All the windows in my home don't close completely because of the shift in the foundation. All my doors inside my home are no longer staying closed. I have a dip in my upstairs bathroom floor and cracks in my wall. The sheet rock nails are now becoming visible in walls.
One of the cracks was noticed when I did the look around in the home and I was told it is normal because the foundation will shift. At the time I didn't think anything of it because I knew nothing about foundations. I contacted the warranty 210 and was told that they would not fix the issues unless it was a safety issue and that the home would practically be falling apart for them to do anything. Personally I think it is a safety issue for my family if I can't close my windows or doors. I am not the only one with this problem. There are a bunch of my neighbors complaining about issues with their foundations as well.
I spoke to a family member of mine who was a Forman for a concrete company who did foundations and was informed that for all of my neighbors to have this issue it is usually because the plot of land was bad. He told me that I shouldn't be having this kind of problems in a 3 year old home and that the insurance usually doesn't cover it unless there are cracks in your ceiling and usually that happens after 10 years. So then I am not only here paying for the cost of the home but the cost to make all these repairs that was caused by my foundation shifting.
I can't pay anyone to fix my foundation because they won't touch it because it is under warranty. So basically I have to keep having all these issues build up until the home is 10 years old so that I can not only pay to fix my home foundation and repair everything else that is damaged because of this issue with my foundation. I bought the home thinking I would happy living in this home for the rest of my life and not to stress out of having to repair the whole home.
Reviewed Aug. 21, 2024
LGI is a horrible builder and has even worse customer service. I have had a plethora of issues with my new build home that was constructed end of 2020, beginning of 2021. I began having issues with the backyard gravel creating small sinkholes which the builder attributed to “settling.” They came and did some work but did not fix the issue as it happened again a few months later. Fast forward to 12 months after closing and the fake stucco is beginning to flake off along with the paint (not actual stucco) that they used to color it, the garden walls are beginning to crack, the garage doors are literally snapping in half, one of the toilets didn’t work, and to top it off the yard that they “fixed” two times prior was beginning to give me problems again.
Once you are out of your warranty they won’t do anything for you. They sell poorly built houses and won’t stand behind their product they have the audacity to sell. Very sad to see my first house falling apart just 2.5 years later and to be stuck with the bill. Save your money and buy something with your hard earned money that you not only be proud of, but will actually hold its value.
Reviewed Aug. 21, 2024
Our rep at LGI Homes was very on point with everything, so I really liked that. Recently, I found something in my garage which I'm going to make a claim on to see if they can come and fix it. Other than that, the home is good and pretty quiet. I like it.
Hi Andres, congratulations on purchasing an LGI Home! We hope you enjoy it for years to come.
Reviewed Aug. 21, 2024
I had a home that was under contract but it was not approved. So, I looked for a secondary option just in case that didn't pan out. I came over to LGI Homes and I was impressed with the quality of their homes. Their application process was smooth and our rep, Carrie Ann, was awesome through the entire process. The quality of the home that we got from them is high though there are some areas where clearly some corners were cut. The laminate flooring, for example, is super cheap. I can see that with my dog, in short order, it's going to get torn up. So far, the community is great. But they've got the water set way too high on the grass in the backyard, so it turned into a heavy soft mud. And as they're mowing it, there are big trenches cutting it everywhere.
Reviewed Aug. 20, 2024
LGI Homes was very friendly. We're happy with our home. It's in a single-family residence that's in a homeowner’s association. And all the homes in the homeowner’s association have been put by LGI Homes. There is a park that is central to it. It has playground equipment, grass, and picnicking pavilions.
Hi Andre, thank you for your review. Congratulations on purchasing your new LGI Home!
Reviewed Aug. 20, 2024
The style of the homes were more to my liking. There was diversity. I also liked the area and the way the homes were built. I had one LGI Homes consultant that I worked with primarily that I enjoyed. Amazing. He was professional. He walked me through the entire process, kept in touch with me, kept me on top of what was going on. I had a lot of fear and doubt, but he had a way of encouraging me and just reassured me that I could do this. The home is beautiful. I love it. People are moving in the community slowly. But it's quiet, and people seem friendly. The neighborhood is quaint. I love the town. I'm glad I made the decision.
Hi Sonji, thank you so much for taking the time to leave a review. We are so glad we were able to help you find your new home. We hope you enjoy it for years come!
Reviewed Aug. 20, 2024
The rep was very knowledgeable and responsive. Overall, LGI’s process is good. But they can improve on the warranty piece that happens after closing. I'm having issues with my yard and the landscaping is not covered. There is one park in our community and the quality is poor. It’s in somebody's backyard so you don't know where to walk through. It's not very defined. And with everybody just now purchasing a home, you don't wanna mess up their grass so we just don't use it.
Reviewed Aug. 20, 2024
I walked into LGI’s office and Dee, the rep, did everything. She asked if I could pay this much a month based on the numbers. She already knew I could and I said I'd be willing to do that. She said okay, walked into another room and said I should be good to go. I left, waited a month, and sent them some things and to some loan guy. A month later, I was in the house. LGI went with the green building standard especially the studs in the walls. The supports aren’t 16 in the center. The guys did the 24-on-center method, which is fine. It's just a very expensive house to have less structural integrity than is needed. The appliances and the fixtures on my doors are cheap, like my locks and door handles. But the land makes up for it, which is not a big deal. I can replace those with time. It was an easy home-buying process. It’s just the materials were cheap.
Hi Dalton, thank you so much for your review. We are happy to hear you had a good experience purchasing an LGI Home. We hope you enjoy your home for years to come!
Reviewed Aug. 20, 2024
LGI moved the process along quickly. They were straightforward in answering but when they started to get a little closer around the closing time, we were having trouble getting ahold of them. When they weren't available, I had to get ahold of my realtor to get ahold of them. The house is overpriced for the way it was built. For it being a new build, it could have been better. The floor wasn't complete and there were holes on the island. There were certain areas that they didn't do the caulking right. They left a lot of open areas for a lot of critters to get in. Being in an area like that, I would have expected them to be more on it about that. In our garage, we had a big hole in the drywall and I had asked them to come back and fix it. The community also feels a bit unsafe. Somebody already tried breaking into our house and our neighbors were telling us the same thing as well.
Hi Marcus, thank you for taking the time to leave a review. We are sorry to hear about the troubles you've been having. We back our workmanship with a 1 year warranty for our homeowners, like you. If you have any questions or warranty items to be taken care of, you can visit us at lgihomes.com/warranty to submit a ticket.
Reviewed Aug. 20, 2024
Robin was fantastic. She was honest and a good person to work with. The process took a month and I love the home. The community has a little park area and a walking path.
Hi John, thank you for leaving a review. We are so happy to hear that you are loving your new home!
Reviewed Aug. 20, 2024
Our initial person with LGI was Jay. But something had happened to where I couldn't contact him anymore. They had transferred me over to Eddie who helped me with the rest of the process. He was a pretty busy man but he still took care of his business. I also had an additional help from an older gentleman who worked off in the office. He had allowed me to do some work off the computer and assisted me. The quality of the home caught me off guard. I didn't think it was gonna be that good of a quality. Once I saw it, it was lovely.
Hi Latroy, thank you for your review. Congratulations on purchasing your new home! We are so glad we were able to help you find a home.
Reviewed Aug. 10, 2024
Negatives: 4 months in and I've found numerous workmanship errors: Windows aren't aligned or locking mechanism doesn't align. Poor electrical grounding, or no GFCI outlets work properly. Constant breaker popping. LED retrofit plated units not LED bulbs. So after a decade I expect it will not be a simple cost effective replacement to find. - AC unit does not evenly cool all areas. Main bedroom stand-in shower knob is at the furthest point so expect to get soaked unless you have an extension shower head. Significantly lacking studs and unevenly spaced. Also 1/2 inch studs... terrible. Sound proofing is not nearly as good as I was led to believe. Garage fits two cars but will severely reduce movement and space. No ceiling fans in spare bedrooms. These are small details realized in hindsight, and in few cases hard to predict until move in. It looks new and beautiful but it's contract built.
Positives: Spacious living area and main bedroom. Adequately sized spare bedroom and den. Large kitchen island. Superior kitchen storage and additional storage spaces. Think floor board trimming, nice touch. Bathroom sizes. Fairly simple warranty claim process but a bit slow in response and lacking quality. Very enticing 2 point buy down rate and future refinance option assistance. This of course is mostly based on your preferences. My opinion, this isn't worth the market value price paid. Certainly will sell in the next two years after some changes.
Hi Pax, thank you for taking the time to leave a review. We are happy to have helped you find a new home. We are disappointed to hear you are having issues. We take pride in our work and we back all our homes with a one-year workmanship warranty. If you are still having issues, please submit a warranty claim through the portal at this link: https://lgihomes.corrigo.com/CP30/sign-in
Reviewed Aug. 7, 2024
Getting started with LGI was streamlined. The rep was nice. The house is a new construction and I like it. I'd tell others to give LGI a shot.
Hi Aaron, thank you for your review. Congratulations on purchasing your new home! We hope you enjoy it for years to come.
Reviewed Aug. 7, 2024
The location is as I expected and the quality of the homes is okay. However, there are a few last minute things that I had to have them come back and take care of like with the appliances. Also, the electrician that I had hired to do some installations came and found a broken beam in the attic, so they had to come back and reinforce that. Other than those and dealing with the lender, everything else went as expected. Any issues that I've encountered afterwards, LGI was quick about taking care of it.
Hi Kristi, thank you for taking the time to leave a review. We are happy to hear that our team has resolved any issues that you have had. Congratulations on purchasing your new home!
Reviewed Aug. 6, 2024
My home consultant from LGI Homes was good. I like the quality of my home's build. It's good. So far, the community is quiet and nice. It's a great atmosphere and environment. I have a sense of satisfaction with a place to call home and it's actually mine, not something to rent.
Hi Monte, congratulations on purchasing an LGI Home! We are so glad you are enjoying your new home.
Reviewed Aug. 2, 2024
LGI is fantastic. I'd recommend them to my friends and people who I know want to get a house. I am very happy. Everybody has been very helpful. The rep was very approachable. He called us all the time if there was anything that we needed to do. Even if the work did not belong to him, he helped us all the way. He would refer us to the person responsible for that work. When we did the final walk through, I did not notice that the flooring was a concern. I signed all the papers and was excited to have the house. Unfortunately, lately, I noticed that the flooring needs to be improved.
Hi Capistrano, thank you for taking the time to tell us about your great experience! We are proud to back our workmanship with a 1 year warranty for our homeowners, like you. If you have any questions or warranty items to be taken care of, you can visit us at lgihomes.com/warranty to submit a ticket.
Reviewed Aug. 2, 2024
The home consultant with LGI Homes was great. She was calling us on a regular basis, keeping us up-to-date on how well the process was going, and when we'd be able to move in. It was really helpful. The build was good. We love it.
Hi David, thank you for taking the time to tell us about your experience. We are happy to have helped you find a new home.
Reviewed Aug. 1, 2024
The process was a bit lengthy, but LGI Homes was very helpful with getting our information and going through the process of getting us approved. I love our home. It's perfect for our family. It's three rooms, one for our son and daughter, one for my partner and I, and the playroom for both of our son and daughter. The backyard is perfect space as well. Up until now, we've been going from apartment to apartment. We finally found something that's ours, and we can build on and make ours. We're excited about that.
Reviewed Aug. 1, 2024
LGI had a nice price, and it was close to work and a good opportunity. The reps, Stacy and Christy, helped me a lot with the process and notified me with the details and updates. I have a couple of issues that need to be done and I already made the claim. LGI forgot but they're working on it. So far, the build is good. I loved it the first time I saw it and just decided to get with it. LGI is building a lot of new homes for people and it's very affordable. It's a great community they’re building.
Hi Ahmed, thank you for taking the time to tell us about your experience with LGI Homes. Congratulations on purchasing an LGI Home!
Reviewed Aug. 1, 2024
I thought LGI's homes are unique so I went with them. The rep who helped me get my home was good and explained everything to me. I was impressed with the way she would talk and go through the paperwork and what stuff means. They were real nice and respectful. Also, the home is well-made.
Hi Ricardo, we're so glad we were able to help you become a homeowner! We hope you enjoy it for many years to come.
Reviewed Aug. 1, 2024
We met with one of LGI's people and went over pricing and forms. The process was fairly easy. This is our first time, and I felt everything went well. We've referred a ton of people already to LGI. There's no money down needed and it's a one-stop shop of buying a home. You don't have to use a Realtor. It's our first home, so we have a huge stepping stone and a big milestone at that. Our screen door was nicked and there's a scratch on our floor from what they put the stove in but we have a year warranty. I'll have to call some people and use it. That way, they could fix it.
Hi Matthew, congratulations on purchasing your first home with LGI! We're so glad we were able to help you become a homeowner. We hope you continue to love your new home for many years to come!
Reviewed Aug. 1, 2024
I saw the ad for LGI and it said I could own my own home for $2,000. I didn't believe it, but it was easy to fill out the questionnaire and I did that. I got a call back a couple of days later and they wanted me to come out. I did and they showed me the house. I liked it and it was a little bit more than 2,000 but some of the people that I work with rent almost what I paid for a mortgage. They did all the work through the process and right now, I'm 100% satisfied with what happened. The site is fantastic. It's a little further in-between stores and shopping centers but I'm trying to learn the community and so far, it's looking good.
Reviewed July 31, 2024
The rep answered most of my questions. It was good. I like the home. There are a few quirks out. It wasn't quite perfect, but I'm kinda getting results through LGI. Getting assistance is easy, but I've made a few requests that haven't been answered. So, I have to like call. There's more effort. They don't address them as easy as I'd like.
Reviewed July 21, 2024
LGI was developing next to a residential area that I service and the house was close to my job, my mom and my brother. So, it was perfect. Marcus, the rep, was great. He didn’t rush the situation and I liked that he just didn’t sell the home. He sold the idea of LGI. He told me what they were doing, the city, the proximity, how the development was developing and how it would increase in value. I had a little trepidation because it was right down the street from City Gas and right down the street from a low-income place and he said that what happens with a development like this is they increase the value of surrounding areas as opposed to decreasing it. So that was good. Hilton, the developer guy who walked me through everything, was very knowledgeable. Everybody was very helpful. The customer service was excellent though the price could have been cheaper. But everything was cool. I could afford it.
I got some granite countertops and a few other things that set it apart from the houses in the surrounding area. I went across the wayside and there were some other homes there but the interior wasn't up to par. I had to buy my own grass in the backyard but everything was cool because LGI is one of the few builders that gave all the appliances, which was major. A lot of other manufacturers don't do that and if they do, they factor that into the price of the home, so it goes up dramatically. But LGI can offer an incentive like grass in the backyard as opposed to something else. My new home is killing my social life. I hate to get up and leave. I'm excited to get off work and I go home and I don't wanna do anything else. I recommend LGI and I got a few family members who are looking into it.
Reviewed July 21, 2024
When we went into the LGI sales office, other than the sales people being a little bit pushy because they generally are, we were treated very nicely. What made us go with LGI over some of the other builders was the buy-down. We got a 2-1-1 buy-down on our interest rate, so our interest rate is 2% lower this year. It'll be 1% lower next year then we'll be paying our final interest rate in two years. That is attractive to buyers because it gives you an opportunity to adjust your lifestyle and your budget to a higher payment.
Every time that we talk to people about buying their first house, it was horror story after horror story, but it wasn't like that with us with LGI. Ryan, the sales representative that we worked with from the start, was amazing. He kept us updated on the progress of our home. He sent me pictures and answered all my questions. We also worked Stacy and she was amazing as well. She did everything online. It was accessible. I'm a union organizer by trade, so I don't work the same hours every day, but she was able to do everything electronically through Zoom. She was able to accommodate both my husband and my work schedules. She made a painful procedure painless for us.
Any additional documents we needed, it was always explained why we needed it. Everyone in the sales office and with LGI Mortgage Solutions has gone above and beyond to make sure that we felt comfortable with the process. If there was a hang-up in the process, they explained what was happening and why it was taking so long. However, there are some things that we have had to do warranty request on already that I don't think that we should have had to do that. Those things should have been caught from the beginning. Our garage door opener stopped working. It was an outlet problem. The first time, someone had to come out and show us how to reset the outlet. But it's happened again and I haven't filed this warranty claim yet that I'm going to. Our garage door opener has sorted out again, but they should not have to continue resetting outlets like this. If they have to continue doing that, then there's a problem with the outlet.
There was shoddy workmanship in the sheetrock that was behind the bathroom door. I didn't notice it until after closing. When I went to use the bathroom and closed the door, I saw this dent in the wall. It was something that was intentional. They knew that they did it. I put the warranty claim into the system, and somebody wonderful came out. They patched it up the best they could though you could still tell it's there. I dropped $540,000 on a house and I don't expect everything to be perfect because we're people, and sometimes people make mistakes. However I was not expecting that.
Unless you are wanting an absolutely custom build where you get to choose everything from top to bottom, LGI is not your builder because you don't have that ability through LGI. However, we have a beautiful home. Overall the craftsmanship level of the home is outstanding. The effectiveness in which you can deal with things as far as warranty claims, it's an online process where it's easy. So far, I've submitted two and people have gotten back with me within 24 hours.
Reviewed July 20, 2024
LGI Homes' rep is responsive even to this day. He has been amazing. He held our hand throughout the process. It was our first time buying a home. The only complaint that I have so far is the response time for warranty claims through LGI Homes. When we did the final walk through, there were things that were blue-taped. Three to four weeks later they still have not been followed up on. We were supposed to get our stove replaced due to a dent on that. Those things haven't been done, which is not all just the builder home issues.
We were out of town for a few days, but we haven't had any contact or response. We have their numbers, but they don't respond when I text them. The guy called us while we were about to leave for vacation. I got back, I texted him. I haven't heard back from him since. So, I'm gonna put another warranty claim about the same thing that we claimed originally. And I'm gonna see about the blue tape and everything else. But overall, we're happy.
Reviewed July 20, 2024
LGI was one of the first houses that we looked at. We showed up to their sales office and talked to Joshua in Strasburg, Colorado. This is our first house, so he pretty much taught us everything we know about buying houses. He was very informative and super helpful with the process. Then we ended up leaving, and we looked at some other options. Josh specifically was super good about staying in touch with us and when LGI had some good promos going on, he was good about contacting us. So five months later, we went back to them and ended up buying from LGI. Everything was awesome and super smooth. Everybody was very helpful and I couldn't have imagined it going any better. We've been in our new home for about five weeks now and so far, we haven't had any issues yet.
Reviewed July 20, 2024
I like the fact that LGI is a builder, a mortgage solution company, and an insurance carrier all in one so it's one-stop shop. The whole process was very easy and people were easy to work with. The loan consultant was on top of things all the time and responding timely. I'm happy with my purchase. It was a good price. I haven't been living long enough in my home but from what I see and experience right now, it's good quality. It's a nice community as well.
Reviewed July 20, 2024
Compared with other builders, LGI wasn't fully paying all closing costs and they don't come with certain things either. They gave me the least amount of incentives out of all the other builders that I spoke with. But the process with LGI was smooth for the most part. The agent great. He was a big part of the reason I went with LGI. You could tell that he was very genuine. I'm a single mom and I have two kids. He was looking out for me and my best interest versus just trying to sell me something. Having a new build home, I now have more peace of mind to know that I wouldn't have to fix anything or worry about any of that, at least not for a while.
Reviewed July 20, 2024
The first time the rep from LGI came out, he told me about the company and what they had to offer. He was very nice and personable. Then, he showed me a couple of different houses. I told him I didn’t like the first one because it was too small. We went to the next size and I liked it. I told him it was all about money to me and he said he didn’t want to entertain the thought of going to a higher-priced house unless I wanted to look at it. I said if I see that one, I’m probably gonna like it and want it. And I don't wanna have to worry about not being able to afford it. So, he was very honest and straightforward. I went back on a different day and took my husband and looked through the house. The rep worked out what it was gonna cost, how everything would be processed and what the loan process would be. The house is well worth the value. In other places, that same house would sell for more money.
LGI kept in constant contact, with either Laura through the loan process or Gerardo through the purchase process. They worked with us and didn't leave us guessing on anything. Gerardo would text and call, and ask what was going on, if they hadn't heard anything, or to say what was happening. So the whole process was smooth and seamless for me. I would recommend that to anybody.
I've had a hiccup with the garage door since I've been there but it didn't have to happen again. They suggested that I do a warranty so it's on file but it hasn't happened since. Then, I had an air conditioning problem where it wasn't cooling and I called LGI and they told me to do a warranty on it. I called the people from AirTron and we had them come out. They added some coolant to the air conditioning and it's keeping it where it should be. Other than that, I don't have any complaints about the structure of the house. It looks like it's well-built and insulated. My husband likes it cold and we managed to keep it at 68 instead of 64.
I like the community. My next-door neighbors are very personable. We've talked outside where we’re watering the yard. Everybody waves and seems friendly. The houses are well-maintained and kept up. And behind me, LGI has three buildings in the process and they've got a couple more on that road. Then, they're building some on another street at the end. So, it's gonna be a great little community. Ladarius, the construction manager, came to check on me with the warranty. I had a question about the trash yesterday and I went up to the office, and they explained things on recycling. They're all great.
Reviewed July 20, 2024
I liked the location, the house and the material and finishing of the house as well. The rep showed me the required papers and we went from there. The process wasn't easy with the underwriter but it has nothing to do with LGI. Everything else was okay. I love the house. It's perfect.
Reviewed July 20, 2024
I wanted to experience a new home. I had a great experience with LGI. I went to LGI's website, and then I looked around at the new home builds. It showed me all the different styles they had. They had five different styles. I called their number and they set me up with a wonderful representative. Carol was her name. We set up a time on Saturday. My kids and I came over, and she showed me the styles and the different homes. She walked me through the steps, and I was able to get everything going. So far, our home's been great. Everything is brand new. It's all Whirlpool appliances. Everything is granite. It's great. That's something more than I expected. I also love our new home community.
Carol was kind. She answered every question that I had. I was able to get the home that I wanted, but she helped me realize, “Hey, your kids are older. What would be best for you?” Every question I had, she could answer it and helped me realize, “Hey, picture yourself here in five years, not in five days after you move in. What do you want five years from now when your children are older? Do you want the big, five-bedroom house with the master bedroom on the top and the bottom, or do you want a home that is going to be good for you?” She helped me realize that I don't need a giant home. I could if my kids were little, but she helped me realize what I needed.
Reviewed July 20, 2024
LGI had promos for the interest rate and I liked the location of the house so I went with them. They were pretty responsive with my questions. They call me and tell me if they can't answer something, they'll escalate it to someone who can. There was just a hiccup during closing day for us with signing with the notary. But they made something work and it didn't delay the closing. The construction is good for what we paid for. Things have been working as intended for the most part and they've been able to address our ticket items when we mention something. I'd tell others to go for it and refer them to Greg.
I just learned this week that the interest rate is lowered, which would have helped us lower our monthly payment more. But they also increased the price because, apparently, whenever new builders sell more properties, they can increase their prices so it kind of just offsets. I wish I got the lower rate even by a little bit but it's still better than the market rate.
Reviewed July 19, 2024
I was the rep's first transaction and I liked his energy. He was just getting acclimated to LGI Homes' and he had an infectious personality. Also, he seemed to know his stuff. I got some issues, but they're being dealt with. Also, I'm content with the neighborhood I'm in. The two individuals that I dealt with seemed very personable and if I had questions, they answered them. I didn't feel I chased them down and they responded. I've had a very pleasant experience with them.
Reviewed July 19, 2024
I toured the home, we talked about some numbers, ran some things, and it was seamless there. We filled out a little paperwork and everything else was done online with the loan company. It was easy, very professional and on top of it. LGI Homes' partnership with loanDepot made the process seamless.
Reviewed July 19, 2024
Everything went smoothly and amazingly. LGI Homes was patient with us. We got through the tour quickly. They showed us everything. We went through the payment process quickly. Everything is new. We had to hire an electrician for the internet. But that was expected, and that is what LGI told us we would do. Everyone likes our home.
Reviewed July 19, 2024
I grew up in Los Lunas and wanted to move back here. So, we were looking at anything possible to move back to Los Lunas, and my husband managed to find LGI on the internet. We liked that the homes were complete when we were viewing them. Our home consultant, Santos, was amazing. I want him to have as much kudos as he can have. Right now, the build of our home feels amazing. We are very pleased with our new home community. I grew up in an older part of Los Lunas, and having the ability to see walking trails and be so close to Los Lunas Hill has really hit it home. We like it.
Reviewed July 19, 2024
One of my extended family members told me about LGI. We looked into it, and they were awesome. The warranties that were on the house were very enticing. I'm a first-time homebuyer so that little blanket of security was very nice. The quality of the build was very nice. I feel like the appliance could have been nicer, but that's okay. For the price we paid, it was solid. Our new home community is nice.
Reviewed July 17, 2024
Adam was very helpful. He gave us a lot of information, and he was there for every step. The house was good until we moved in. But there were a few stuff that could have been done better. I made a claim with LGI Homes, but no one has got back to me. Some of my outlets have not been working from the day we moved in. Also, for the fence post, they poured concrete on only half of someone's yard. So, that caused almost all the fences in our neighborhood to fall down because only half of someone's yard had only concrete for the post, and it was a very sloppy job as well. But the community itself is very good. We have a 12-acre lagoon, two other pools and two gyms. I'm very satisfied with that part. I love it.
Reviewed July 17, 2024
We decided to downsize to a smaller home and chose LGI because of one person, Ben. He was the salesperson at LGI in Ferris, Texas. The neighborhood was just right down the road from where we were at, so we went down there and looked around and we met up with Ben. He was excellent. He did a lot of things that we didn't think that a salesperson would do as far as showing us the options that LGI had to offer and he answered every single question we had. We spent a lot of time with him. He pointed out that LGI was one of the top homebuilders in the United States and he showed us a map of all the properties in the United States. He was very knowledgeable, thorough, professional, and courteous.
He also suggested another location they have, which is a little bit closer to our grandchildren. He said we might wanna try there too and we did. We looked at the same house and the property was a little bit different. It was smaller but the community and the neighborhood was just perfect. It fits just right and all of the features that LGI offers on new homes were amazing. We never had any idea that a homebuilder would go that far to build a new home and the warranties. We were blown away by everything. Also, the lady who took care of us in our financial part, Heather, was outstanding. She was the type of person that you can tell anything and expect everything from her. She went way beyond to take care of us. I'm a veteran. so we went through the VA and she made it so smooth as can be. LGI is lucky to have Heather.
Reviewed July 17, 2024
I purchased a home published on Redman. The rep from LGI Homes, Luis, was very nice and knowledgeable. I've been recommending him to my friends and family. Everything is great with the home and it has met perfectly all my expectations. I really like the garage which is very big for a townhouse. I'm also very happy that all my neighbors are really nice.
Reviewed July 17, 2024
LGI Homes' pricing was right and since it's a new construction, it means that the home is up to newer code, which is more energy-efficient. So, we signed up with them and the rep we had was friendly. When we had questions, if he had an answer, he was quick to give it to us. If not, he was quick to say that he knew how to get an answer and he would get back with us. We went with the beach floor plan, which was a three-bedroom and two-bath. The layout is really nice. It's an open concept for the living room and the kitchen area, and there's a lot of storage in the master bedroom and bath. The bedrooms feel a little on the small side, but at the same time, they're big enough to serve their function. The community is quiet and well-maintained. There are a few dog parks and there's the big park right near the school.
Reviewed July 11, 2024
These houses are built cheap and they cut corners on their builds. Shingles will fly off in 60mph winds, siding flies off during storms. Windows leak. Air vents leak when you get a thunderstorm. These houses are 200k-300k and they're built with cheap ** material. Don't buy from them.
Reviewed June 28, 2024
We purchased our home from LGI a little over a year ago. Recently, while cutting the lawn, I noticed the siding was warped like a fun house on one side on the second floor to the middle of the house. I contacted the building supervisor and finally, after a few weeks, he came out to look at the siding. He told us since the 1-year warranty was expired, by a few days. We would have to file a claim with the siding company. Siding company says they need certain paperwork from LGI, which took them weeks to give me. But the siding company let me know, 9 out of 10 times with warping, it’s bad installation. This whole process is taking way too long. Emails go unreturned for days on end. Phone calls get ignored.
If the siding company says it was installed wrong, LGI says there is nothing they can do. 453k for a house in Tennessee. You think for the warranty being expired by a few days they would just say, don’t worry, we got you. But instead, I’m being told the contractor that installed our siding was fired. I wonder why? Maybe because they were doing a bad job and LGI knew. It’s a helpless feeling when a company doesn’t stand behind their product. My neighbor has the same issue. His house is worse than ours.
Reviewed June 27, 2024
When I came to look at a model, I didn't have an appointment but LGI took me right away. Jalen was fantastic. From what I said I wanted, he recommended a couple. A short time later, I wanted to come back and see one of them. I found another one and was able to tour it. He took me back to tour the first one and said, “I want you to come back and tour the one that you just did.” I did and it was day and night. I love the layout and the upgrades, and I signed the documents. LGI is very good. I see a lot of quality in this home and the ones that they're building. They are also much better in pricing than other places I looked at that didn't seem to have the quality that this one does or the upgrades. I've talked to some neighbors that have been here longer than myself, and they've had nothing but good things to say.
Reviewed June 26, 2024
The people at the office were welcoming and the rep I worked with was relatable and down-to-earth. LGI is a good starter home if you're looking for a place to settle down for now. The quality of the home is good. It’s just that sometimes, there are ant problems. But the amenities are good too. There’s a pool and a park.
Reviewed June 6, 2024
From the start, Amanda, the rep, was extremely professional and it was a pleasant experience. In the end, we had a little bit of conflict regarding the closing date. Everything was fine up to that moment. But we worked it out and it was fine. I'm extremely satisfied with the loan officer. It was just dealing with the builder enforcing a specific closing date that was not beneficial for us. The home came with all new appliances in the kitchen, which was outstanding in comparison to the other ones that I had seen. The transition with utilities was fairly easy. The backyard didn't come with grass but it's fine. We're just gonna do it ourselves. For the price of the home, it has a concrete slab. I'm satisfied and even the design itself seems modern in comparison to other designs that I've seen.
Right now, it's not the best community, but where I'm at, it's great. Once you go outside, it's a fairly industrial area and you can tell that there are new investments going on. So in maybe 5 to 10 years, it will be further developed. Then, you have the railroad right there. But it’s not something that bothers you day-to-day. The community itself has a stray dog problem going on. When we closed on the home, we found a puppy litter with seven puppies. And when we moved in there was another German Shepherd with other four puppies. Then, in the last three weeks, we had a male German Shepherd just roaming around and I ended up adopting a female stray dog that came up to us.
There are open fields in the area where people are abandoning dogs. So now that there's new construction, they're being displaced. It was a whole situation and that was the first week that we were at the house. We still see other dogs in the area, so there's something happening in the area. The busier it gets with construction, they're being displaced deeper or further away into the community.
LGI is a great investment and I'm very satisfied with the quality of the home, the price and that I was able to get approved with my circumstances. My husband’s credit didn't qualify so I got approved all by myself. The reps did everything and went above and beyond to assist us with that. It's been a full month already since we moved in and we've been very happy. The home is very comfortable. It's larger than any other home that we've lived in so it feels like a great, new phase of our lives. The airport is right there, but overall, it's been very peaceful even though there's construction going on. We haven't been bothered by anything but the dogs, and we love dogs.
Reviewed June 6, 2024
As new homeowners, we were not very familiar with how the process works and it was very nice meeting with Justin, the rep from LGI. He was very helpful with us and patient, walking us through the process and the area, and everything that we needed to gather to get the house. From the moment that we saw the house to the date of the close, it was about three weeks. The first time that we saw it, we secured it. So, the process was quick. I like the house as well as the community. It's very quiet and it’s what we were looking for. We have a little girl and we go to the park almost daily if it's not raining.
Reviewed June 6, 2024
I noticed that LGI's prices were reasonable and their building structure and the design of their places looked a little more contemporary and maintainable. I looked into the builder and read a little bit about their designs. For the price and the area that I was looking at, it looked like a good deal. The application was a lengthy process and it seemed normal to me as far as the time. The requirements these days are a little different than they were last time I did it and I sort of went with it. They're still building and they're like half done. They're doing a good job and I'm pretty happy.
Reviewed June 6, 2024
The quality of our LGI Home is great. I'm getting used to the location. It's a new place. But it's okay.
Reviewed June 2, 2024
LGI got a great benefit with the financial where they pay the closing cost, which is a big help for us. A lot of companies don't do that. They worked with me and I worked with Diego for about a year. When I first started this process, my credit wasn't that great, but he helped me. They told me the steps to get where I need it to be to so I could be able to get the home I wanted. From Diego to my loan officer, they were great and everybody in the office was amazing. I started my actual process a year ago, but my credit wasn't at the right stuff yet and then, I came back the third time and everything was ready to go. We closed within 30 days.
I love the quality of the home and it's a great location. I'm loving where I live and the neighbors are amazing. There was an issue when I first moved there, but they took care of it right away. We noticed there was a broken window and the guy that walks around with you before closing took care of it in less than 30 days and put it under warranty. Anybody of my friends, I tell them if they're looking for home, the best place to go is LGI. They'll show you how to get homes and the easiest steps how to get like where I'm at.
Reviewed June 2, 2024
I picked LGI over another company was because of what I thought of the quality of the home and in relation to out here, they have water and well. I settled for the septic tank, but we do have public water. I got a quarter of an acre and it was in my price range. Also, I needed three bedrooms plus an office and that's what it says they'd give to me and the rooms are a good size. What I don't like is the fact that they don't give the specs of the home, especially of the rooms. I insisted on getting the size of the room so, they printed me out something.
My sales rep was great with his dedication to answering my questions, following up with me, and making sure that I was okay. The house that I chose was under construction at the time and it was about 35 days from start to closing. I had extra stuff done to the house, but the house itself is what I expected. I love the fact that I have a six-car driveway. If my friends are in the market and I'd refer them.
Reviewed June 2, 2024
Our consultant was friendly, straight to the point, and very professional. The quality of the build is up to par with the building I was living in before. I'm not too fond of HOA neighborhoods. But the community seems fine so far.
Reviewed June 1, 2024
The salesperson, Alex, helped me out and was thorough. She was the number one reason why I chose LGI. The purchasing process was perfect and I was comfortable with it. But the warranty is something completely different. I had some issues that I have reported and they're still under a claim. So I am unsure how that's gonna work out. It is what I'm most concerned about and most disappointed in right now. The person who came today informed me that it was my fault that the toilet tank gaskets were damaged. I refused the service because he was trying to charge me $180 and that didn't sit well with me at all. The community seems very quiet but I've only been there for about five weeks.
Reviewed June 1, 2024
We ended up going with LGI because had everything we needed. The home buying process was smooth. The sales rep was really attentive and always answered my questions, even after we first saw the house and I decided to buy. The accessibility to everyone is what made it a great experience. Everyone that we had to talk to, whether it was the construction manager, the sales rep, or even the loan officer, was always available for us.
It is my first home, so I was a bit stressed out but throughout the whole process, LGI helped me stay on track. I never felt uncomfortable and I always felt like every decision that was being made was in my best interest. That's what ultimately led me to end up going through with closing. But the home orientation walk through could be scheduled a little earlier. In our case, it was a day before closing and luckily, we didn't have any major issues. But in case there was something big that needed to be fixed, that would have been a problem. Other than that, LGI would be the best way to go if you're looking for something that will help you throughout the whole home-buying process and if it's your first time. They're gonna be with you every step of the way and they're not gonna let you down.
Reviewed May 30, 2024
So I just want to say. LGI Homes was awesome to work with. Derek was great as well as Karl. The closing and overall information I received was so easy. I love my new home. I'm super excited for my new chapter of my life.
Reviewed May 20, 2024
LGI took their time with me and took care of business. When it came to the documentation and the underwriter, it was fast-paced. My wife and I didn't expect to get the house in less than 30 days. I've tried to get two of my close friends to move into the community. I told them the process, the price they would need to put down on the house, how much reserve they would probably need to get, how long they would have to save, and how fast and simple the process was for us.
However, the inspections of the house could have been improved. We're first-time home buyers and every time we would go there, we'd nitpick at the house. It would have been easier if we could have just met with someone from the construction team, walked the house with them, gave them our concerns and made a punch list. We were told to put blue tape on anything that we see. That's effective but at the same time, when you're building 18 houses a day, it's hard. But the quality of the home is great. When you look at it from the outside, it looks tiny. It's not appealing to the eye. But when you take a step inside, it is something out of Harry Potter. It's like walking into one of the tents. But the community is still going through construction. The roads are a little banged up. They still need to pave the roads. There are a lot of friendly people though.
Reviewed May 19, 2024
I like LGI Homes, and the house that I got. I would go this route again and would recommend LGI Homes to somebody else. I'm paying a rent and mortgage and I told my salesperson as soon as we sat down when my lease was up. I wish we got a little closer so I wouldn't have months of overages. My lease is not up, so I still had to pay my rent. I would have liked to not be doing this because I pay $5,000 in rent still and I live in my house now. Other than that, our loan officer was a friendly and very responsive person. He gave us his cellphone number. He gave us a way to access him 24 hours a day. He didn't necessarily respond 24 hours a day. But we had a way to communicate with him. I liked that. I had questions throughout the process and he answered those and got back to me with information that I requested.
Reviewed May 19, 2024
Brandon of LGI Homes was a hell of a salesman. Up until the sale, he was great. He would give me follow-up calls. And he would be on top of it. He kept me updated all the time. The day of closing, they guided me through. And they even set up an account for me. So, it was excellent. The follow-up call after that, the warranty representative tried to shoot down everything. I saw him as a gatekeeper to not get repairs done because repairs mean additional expenses for the company. But besides that, they handled it at the end of it because I complained to my Realtor and Brandon. And they were on top of it. They said, "All right. No. We'll get you squared away.” And they corrected a few things. Everything seems nice.
The windows are not standard. They're nice double-pane windows. I could tell the difference between the quality of that window, as far as keeping the temperature inside nice and cool. The only issue I had was there was some electrical socket underneath the kitchen island did not work. That was one of those issues that was fixed by the warranty people. No problem. That was one of those things that I discovered by accident. That was my first time to buy. I went brand new with a brand-new build. I asked my other buddies at work what kind of windows they had. They just had standard, single-pane windows.I felt, "I lucked out. I picked a good builder to hook me up with a good house." I'd refer people directly to Brandon.
Reviewed May 19, 2024
We had an appointment, my Realtor's assistant was there and the LGI's representative. We looked over a house, then we started the paperwork. But they were waiting for my paycheck to increase. That took a while because they wanted to see my increase in order to qualify with the increase. After they got that in April, we were able to close within one week. The rep was amazing and very attentive. I was impressed with his positive attitude and he's very kind and respectful. The quality of the house is on the cheaper end. They also set it for the purposes of first-time homebuyers so they can sell it cheaper. But it's a good house.
Reviewed May 19, 2024
I liked that LGI was a new construction and closing cost was a lot cheaper than other homes I was looking at. However, when we showed up for closing, the notary was not aware of the appointment. We had to wait 45 minutes for her. Also, I don't think the documents were ready yet either to be signed when I showed up for closing. Also, they left my wife's name off the deed, which I expressed early on in the process. Closing was not good at all.
But I'm happy with the home. It's nice to have a nice home to come back to after work. It's not too far from where I work either. I like the location ‘cause it’s in its own place, but five minutes down the road, you can get to all the major stores that you wanna go to. Anthony has also been really helpful with fixing any little things that we had issues with when we first moved in.
Reviewed May 19, 2024
My home consultant was Christina. She guided me step by step, made sure that I was well-aware of the next steps, kept me updated even if there wasn't any update, and provided timely information. Her charisma and dedication to the customer impressed me. But on the lender side, they don't provide direct information on what they expect for the documents provided. Other than that, everything was pretty straightforward. The communication was pretty smooth. Within an hour of me sending out an email to them, they would call me. They would provide insight to all of the home buying terminology. It made it so pleasant and so much easier than my previous attempts with other Realtors. If it was an end of day situation, I would just message or call them, and the next day, they would have everything. Even if they didn't hear from me because I was slammed out with work, they would still reach out to me.
The main issue that I was facing was they were requiring me to send documents regarding some stocks that I was receiving with my workplace. I sent them various formats and copies but they were still demanding a specific version. But they were never really fully explained. So far, the home is amazing. The guest rooms are a bit on the smaller side. But other than that, it's a beginner home. It's good for someone who wants to own their first home and get their feet wet, so they know what the process can feel like. It also allows for further opportunities of growth. For example, I chose the Sabine but even if you're not able to go with the Sabine, LGI will help you out to get to whichever home is best for you and guide you every step of the way. The new home community is pretty good and peaceful. Everyone seems pretty welcoming.
One of the reasons why I chose the Ponder location over the Venus location, was because for the same price, I would have gotten the one below Sabine at the Venus location. I was getting the Sabine in the Ponder location and it included the amenities. It's a great welcoming tactic to make sure that the community stays engaged. Everyone feels safe and it feels like it's close-knit.
Reviewed May 18, 2024
The reps were excellent and answered all our questions. Our agent was very informed. It was not a high-pressure situation. He took us to look at the homes and the different models multiple times, even on the same day. He was very patient, and helpful. I liked the one-stop shop. I liked the insurance and the loan. But the cost of the older homes seemed higher and for not as good quality. It was a lesser value for the money to go with an existing home.
The first thing we did was stain our granite countertop because it was unsealed. When I signed off on the agreement, we were gonna take over the warranty and I expected the countertop to be honored regardless of the fact that I took over the countertops on the day we moved in because they weren't sealed and it had a wine stain on it. When we did the walk-through of the house, we didn't see the marks because you're not living on it. You walk in. You look at it. It's beautiful. You feel it and say, “Oh, this looks pretty good.” But when you move in and you're really cleaning everything, you will see these scratches. So you should have a certain amount of time once you live in your house and see things that these issues can get remedied. I would love for someone to come buff out and smooth the tool marks out of our granite countertops. It also has a wine stain on it and we've tried several things to get it out but it won't come out.
I have a house with products in it that I can't live in. So, at some point, we're gonna have to change that out to something we can live in and live with. Because now I've gotta make sure that we set our wine on something before we pour it. Even though I've sealed the counters, I still don't trust it. I'm not the only one with the problem. There still are places where the texture on the wall that you can see where it's overlapped. We tried to call out as much as possible. The tops of the doors have places where they've been bunged up. The faucets in the sink are extremely cheap but functional. But overall, it's a good house and it has reasonable quality. They have awesome blinds for good money. The landscaping is super nice. LGI has a great concept with this one-stop shop.
Reviewed May 18, 2024
LGI treats veterans very well. The sales rep helped us through the process very quickly. I'm satisfied. There are a few things on the construction part of it but nothing major. The prices are so high in our area though.
Reviewed May 18, 2024
Our home-buying experience at LGI was good. The rep we worked with was well. There was a couple of curveballs that happened, but she kept us informed enough. This is the first house that I've ever bought and things have been well. We didn't really do a walkthrough till day of, which I thought was a little off. But we sent them all of our things that we needed to be addressed and everything was taken care of quite rapidly before we moved into the house.
However, a week and a half before we were getting ready to sign, we found out bout a zoning issue. I know they have to look at the zones ahead of time and they told us we weren't in a flood zone, and then last minute, all of a sudden, we're miraculously in a flood zone. I know when you zone the homes, that they should have known ahead of time that we were in a flood zone being that the home has a property line and already zoned and not a last minute, "By the way, you need to purchase flood insurance." But I would recommend LGI to friends. They were compassionate. They did well. Besides the one little hiccup, they were very straightforward and transparent.
Reviewed May 17, 2024
It was a pleasant experience from start to finish. Very informative. The rep was a very pleasant and knowledgeable person.
Hi Victoria, thank you for your review. We hope you enjoy your home for years to come!
Reviewed May 17, 2024
I only had one issue. It was the young man from LGI Homes who helped us. He tried to push us to close in a couple of days before I had scheduled. I had to schedule it to do a close, it required my wife and I to be there. I planned everything out to include aligning the time when I don't have to be at work and my wife does not have to be at work to do things because she had to get notice. Her schedule is not as flexible as mine.
We were still working toward our financing, which came in a week and a half early, which was great. But all of a sudden, I started getting phone calls about, "We wanna close now 'cause we don't want something to happen to you all in between and then it goes bad." It served no issue of value to change closing date. It would not change where we worked. He talked about, "You could get in an accident. You could lose your job." That doesn't make it sound good. Why would we even bring that stuff up? Telling me that I might have a car accident and mess up the sale. Really? I believe the young man was trying to manage his paycheck because I suspect that there's at least some form of commission in his sales.
He would call me on the weekend from his home and try to run sales scripts on me to get me to do this. The other thing is cell phones don't always hang up when you're done with the call. And it doesn't look well when you think the call has hung up and you launch into a profanity-laced tirade because you didn't convince the person to do what you wanted them to do. I did not tell the young man I heard that because I did not want to poison the well until my sale completed. But everything else LGI Homes did was fine.
The operation was simple. They showed us all their different models. We were able to find the one that we like that had what we wanted, and was a plus up from the layout of our current place. Also, I'm pleased with the quality of the build and the way LGI Homes designed it. They've used all the modern things needed to make the house more efficient without trying to sell crazy stuff. I like the way they sealed the attic here and the fact that we got actual climate control for the attic. That's gonna lower our cost, winter and summer, because we're not gonna have that huge bubble of heat trapped inside the house above our heads. It had everything we were looking for.
Reviewed May 16, 2024
The LGI rep was very helpful. She was very honest and she was a great representative. We love the layout and the new appliances. The quality of the build of the home is good, too. I like it.
Hi Jessica, congratulations on purchasing your new home! We home you enjoy it for years to come.
Reviewed May 16, 2024
LGI is awesome. We went in just to go talk and weren't expecting to leave with buying a house. We've gone through trying to buy a house before but our credit wasn't there and we were always one step close. LGI told us they could help us. We were very doubtful and had a lot of questions. But they put our questions at ease. They explained everything and the process went smoothly. For everything that we needed to do, they were there for us and guided us. I would highly recommend LGI to anybody else who's looking to buy a new build for a home. I love the community. It's quiet, family-oriented and everyone seems friendly. The splash pad in the park is a nice thing to have in the community.
Hi Monique, thank you for your review. Congratulations on purchasing your new home! We are so glad we were able to help you find a home.
Reviewed May 16, 2024
The process was straightforward. When I first talked to the LGI representative, he was so marketable for LGI. He told me about their packages and tried to encourage me. However, I never knew anything about home-buying and after buying the home, I found out I could have asked questions like why is there no receptacle on the island table or changing the paint. LGI wanted to be so cheap so they made everything white. The structure is okay but they could do more with space. The rooms are so small. But I like that the community is residential.
Reviewed May 9, 2024
LGI had a better build locations than a lot of the competitors. I mainly wanted to live a little bit further away from the main city of Dallas. So, this was a good opportunity to get into it. I called in to see if I can book an appointment and they told me to come in on a Monday because they don't open on Saturdays and Sundays for stuff like that. They are open but not for selling a house for some weird reason. I went over there, checked it out, they explained to me the history and their locations, and it went all right.
Working with my home consultant felt a little bit intimidating, but throughout the process, it wasn't too bad. They were very professional and very knowledgeable. The only thing that was bad is having to drive an hour every single time they need me to sign a piece of paper. As far as the quality of the build, certain things can be fixed a little bit. Our dishwasher doesn't work when it's plugged into the same receptacle as the disposal unit. It worked for a little bit for some weird reason and it then just didn't. So, my roommate and I tested it out and we plugged the cable to a different outlet and the dishwasher worked fine.
We tested it again with the same receptacle of that disposal unit it connected to, and it didn't work. It's like, "Well, the disposal unit works, but this one doesn't on this receptacle." I think they connected a bunch of receptacles to one cable, but in a stream line. So, it either loaded and it won't be able to absorb as much power and it won't work. Also, some of the light switches like you switch downwards, and then that's really on. The electrical is odd but at least, they can fix it for free. It's still under warranty.
Other than those, so far, so good. They have a lot of warranties about this build. So, the warranty is for everything. Everybody's really nice. The only thing that we had complaints about is we started getting heckled by a bunch of ADT, insect repellent guys, and other third-party services. We're getting bombarded. It's just a little bit odd even for a new home. Also, if you ask one of the representatives at the main office to do something, they'll never do it but they're at least nice enough to not say that they're not gonna do it. I have used the LGI website. It's a little bit confusing sometimes, but everything works.
Reviewed May 9, 2024
We like the floor plan of the home from LGI Homes, and the area that it was in. My rep was good. They expedited the process on making sure everything went through. It was a little bit faster than we were anticipating, but everything worked out in the end. The reps from LGI were always readily available. They were working around my schedule as well. They're very flexible on responding and keeping up with anything, and always clarified anything I had questions on. They did a good job. So far, everything's been decent.
Reviewed May 9, 2024
The lady that did the financing was awesome. I like the home. It's cute. I have a big backyard and I just put some concrete slabs back there. It's very private which was what I wanted. However, talking to people, they're mostly rentals out here. I didn't think that was allowed, but it was too late. The rep was good but after the sales, it was like I don't exist. I needed help because it's so steep here. She said, "I'll help you get somebody to do a concrete pad to move the dumpsters.” That never happened.
Another negative in this situation is getting these guys back out here to fix whatever is wrong with the home. They're quick to give you the inspection and have you sign. They say put in a work order, but they don't come out and correct it. I keep entering a work order, but the website doesn't seem to be working. I've already had to call out a plumber and pay for it. I've already spoken to the superintendent and he's the one that I thought was gonna come out, but he didn't. It's like they're afraid to do any corrections. I'm upset with LGI Homes.
Hi Carol, thank you for taking the time to tell us about your experience. We are happy to have helped you find a new home. We are disappointed to hear you are having issues with your home. We take pride in our work and we back all our homes with a one-year workmanship warranty. If you are still having issues, please submit a warranty claim through the portal at this link: https://lgihomes.corrigo.com/CP30/sign-in
Reviewed May 8, 2024
The quality of the build is up to standard, and I like it. The only comment that I have is, it would put LGI Homes on another level if they could add some community amenities, like a clubhouse where we got a gym or a swimming pool. Besides that, the reps I dealt with were Reid and Mandy, and I was 100% satisfied. I'm referring more and more customers to them.
Hi Luke, thank you for your review. Congratulations on purchasing your new home! We are so glad we were able to help you find a home.
Reviewed May 7, 2024
LGI Homes was fantastic. We knew we'd have a difficult time getting the mortgage because we are independent contractors and we don't have W2s. So we had to go through the process of proving through our CPA and the IRS to show we had proof that we were a company and we had been paying taxes. That was a little bit different than when you work and get a regular paycheck.
Initially, their sales rep wasn't sure what I was looking for, so he was going to meet myself and my roommate at a duplex, but we said we don't do stairs at the age of 70. So he showed us a couple of single family homes, and we walked through one that wasn't even finished. We picked it out and said we wanted that one. Three weeks later, we closed and we've been in the house for two months already. We had an outside home inspection done the week before we closed. We gave them a list of about 50 different things we said had to be done and they were all done before we closed.
The house has made our lives 100% better. We were living in a one bedroom apartment where the rent kept going 50 bucks up every year. But our mortgage here is only $300 more than a one bedroom apartment in the city of Allen, Texas. It's a whole lot better because we have a 100 ft. yard and it’s a three bedroom house. Before, we were sharing a desk in the living room for the business, and now we each have our own office and we have our own bedroom. It's a whole different ballgame. Also, other than the current construction that's going on on the new homes on the block behind ours right now, it's totally quiet out here.
If I have friends who are interested, I would tell them to come on out to LGI Homes. They've got eight different models to look at and they didn't lie to us in the process at all. Our closing was here in the sales office, so if somebody wants to bring their own attorney, they can do it. LGI also kept us abreast of everything that was transpiring during the process, and they have a website that tells you what's going on.
As a matter of fact, we had our cars full of stuff to move in the day of closing. We closed at three o'clock then we started moving stuff into the house at 4:30. As for the service, not only could we ask our own agent or our own sales person questions, we could ask anybody in your office and they would get us answers. Aside from that, we have a 10-year warranty from roof down to foundation in writing, and at the 11 month mark, they will come back for an inspection on settlement and fix any cracks. That's a whole lot better than I've ever experienced by a new builder in Illinois.
Hi Edward, thank you for taking the time to tell us about your experience with LGI Homes. Congratulations on becoming a homeowner! We are glad we were able to help you find the perfect home, and hope you enjoy it for years to come!
Reviewed May 7, 2024
LGI Homes is wonderful. I was attracted to the loft in my floor plan. That really sold me. Kathy, my rep, was wonderful. She made everything less stressful. She helped me through it because this is my first time buying a home. This is a goal of mine that I didn't think I was gonna be able to achieve, and she was as happy as I was to know that I was able to achieve that. I really appreciate her time, her help and her patience. As far as the build, it's outstanding. It's everything that my kids and I wanted. It's really nice. The garage is a little small for my truck. Other than that, the master bathroom is fire.
Hi Albert, thank you for taking the time to tell us about your experience purchasing your home with LGI! We are so happy to hear that you love your new home. We hope you enjoy it for many years to come!
Reviewed May 6, 2024
When I went over there, I was just going to look and I wasn't really going to purchase. Then, I took the tour and the numbers, as far as the mortgage, made sense so I decided to purchase. Also, I spoke to my neighbors on both sides and my neighbors are cool.
Hi Roderick, congratulations on purchasing your new home! We hope you enjoy it for years to come.
Reviewed May 6, 2024
The quality is really good, and the reps were helpful. Any little detail that we found in the home that we wanted them to fix before we even purchased it, they did that. They made sure that everything was right. We came do an agreement on the financial part of it quickly too. Overall, LGI Homes was really good to work with. They got everything done that I asked them to. They are to satisfy the customer. That's for sure.
Hi Dominic, congratulations on purchasing your new home! We are so glad we were able to help you find a home.
Reviewed May 5, 2024
When we went to look at the new homes of LGI, I was impressed with the sales staff. He had the answers to all my questions. I felt very comfortable working with him. I never had to call to get updates. He was always calling me.
Hi Bryan, thank you for taking the time to tell us about your experience. We are happy to have helped you find a new home.
Reviewed May 4, 2024
We like the location of the LGI home. We chose Lytle, Texas because we got more house for the money out in a smaller community. LGI's rep was good at first. Some of the times, when we'd ask questions, he was like, “Oh, I’d have to get back to you,” and we'd never hear back from him about that specific question. It would have been nice had he taken notes when we had talked to him, because then we had to keep asking him, and he's like, “Oh, yeah. I was supposed to get back to you.” It wasn't any big things. It was just like, “Tell me about the Homeowners Association,” and he was like, “Well, I'll have to find out about that.”
We were told that AT&T Fiber was out there, and then when we try to get AT&T Fiber, they were like, “No, we don't recognize that address and so we can't give you a quote and we can't come out and install.” So, we had to go with someone else. The rep was like, “Oh, no! I know they're here!” So, it was a lot of miscommunication.
As far as the home, it was built in 2023, and then it was put on the market in February of ‘24. It was on the market for a few days before we took it off the market. There were lots of little things that were kind of sloppy like the handrail going up the stairs. There was stain on the fixtures. There was paint on the handle and a lot of messy painting. We had to walk through that house twice to get the little things painted right. We were ready to walk away from the whole process. There was a pedestal sink in the half bath off the kitchen, and the knobs to shut off the water were hitting the pedestal sink. They were like, “Oh, you can still move them.” I'm like, “No, I can't.” Then they said they weren't gonna fix it.
We had a home inspector come out and he listed the things that really should have been taken care of like certain things that weren't caulked on the exterior of the house, which we didn't notice. Some of the nails were coming out of the siding on the sides of the house. The tops of the doors were not painted, which I didn't even know it was a thing. They said, “That really just needs to be recessed.” They eventually fixed it, and we told our home consultant, “We're spending a lot of money on this and I can't believe you're gonna let everything fall through just because of this plumbing.”
There were even things with the electrical panel in the garage that weren't wired correctly according to the inspector, and they had to get an electrician out there too before closing. That was kind of how the end process went. The consultant really wasn't talking to us much, and he asked about the shed that we had built in our backyard, and I sent him pictures and the card of the company that we used, and he didn't even respond to me. After closing, they just don't wanna talk to you anymore. It was great when we were going through it, but it kind of changed after the whole closing fiasco. Things kind of took a downhill turn at the end.
Reviewed May 4, 2024
All of them at LGI were great. The quality of the build of the home is fine and I like the community too.
Hi Margaret, congratulations on purchasing your new LGI Home!
Reviewed May 4, 2024
too. His name was Jonathan. We like everything about the home. We had little things that we had to repair. We reported it right away and they sent somebody here to fix it. With one of the cabinets, the drawers came apart. But it was mis-manufactured. They came and they replaced it right away. They also fixed the door because the body came off. The price was great and my payment plan also was good. I like it. I’m a disabled vet, so it really helps out. They detailed everything, step by step, all the information, the pros and cons of it and we're happy. I would recommend LGI at any time.
Hi Raymond, thank you for taking the time to review your experience with LGI Homes. We are so happy to hear that you had a great experience with our team. We pride ourselves on delivering a simple buying process that helps every customer understand and feel supported throughout. We hope you enjoy your home for years to come!
Reviewed May 4, 2024
They're good people at LGI but the home is cheaply made. The flooring is already starting to come off. LGI can't do anything about the flooring 'cause it's not covered under warranty. The master shower leaks and one of the back doors leaks water when it rains which they came and addressed. The shower still leaks which they addressed again.
Hi Caleb, thank you for taking the time to tell us more about your experience with LGI Homes. We take pride in our work and we back all of our homes with a one-year workmanship warranty. If you are still having issues, please submit a warranty claim through the portal at this link: https://lgihomes.corrigo.com/CP30/sign-in
Reviewed May 4, 2024
LGI offered us the best price. The rep also showed us multiple houses, all the houses that we liked. Working with them was good. A little bit of miscommunication here and there, but it wasn't terrible. The quality of the build of the house could use a little bit more in-depth inspection prior to buying it, but it's a solid little house. The community is fantastic too.
Hi Shaun, thank you for taking the time to leave a review. Congratulations on purchasing your new LGI Home!
Reviewed April 28, 2024
We chose LGI Homes because where the house was located, it was ideal for my wife and I. Also, they said that they were building a picnic area with a playground and a dog park. I hope they come through with that because that's why we bought that. However, the majority of the people are able to park in front, outside of the garage. But the parking on that does not fit cars. We’re not able to do that. We have to park inside the garage. Other than that, LGI Homes was very friendly, professional, and good. They answered all our questions.
Reviewed April 28, 2024
LGI's reps were very professional and the process went smoothly. The application took a week and a half, while the closing took an hour and went pretty easy. I like my home. There were some little touches needed, and there was an oven that they had to come fix, but nothing structural-wise. It's good quality and I like the community.
Reviewed April 28, 2024
The purchasing process was streamlined and simple. I’ve been in my home for about a month and a half and the home quality is good. I wish though that LGI’s rep talked about the location a little bit more prior to moving in. I was not aware before I moved in that it was a Section 8 community and there’s a high crime rate. I would have drastically changed things. Outside that, they were great to talk to. I just felt like things were hidden.
Hi Scott, we appreciate your review. We take pride in our home-buying process, and we are disappointed to hear that you felt like things were hidden. Congratulations on purchasing an LGI Home!
Reviewed April 26, 2024
Dealing with the reps from LGI was good, easy and quick. They were focused. When I called, they knew who I was and contacted me about everything. The quality of the build is good and living in my new home has improved my day-to-day life. I get more rest. Also, my neighborhood is nice.
Hi Christopher, thank you for taking the time to tell us about your experience and for giving us great feedback. We are glad you are enjoying your new home, and we hope you continue to for years to come.
Reviewed April 24, 2024
My house was built in 2019. Last weekend an acquaintance pointed out to me that my roof was sagging. I hadn't noticed it before, because I have a new house and thought I had a ten year warranty on the structure. So on Monday morning I contacted the LGI person who evaluates possible warranty claims. She told me it's normal, nothing to worry about unless it starts leaking. She said her roof says too. So I looked around at houses next to mine, and I didn't see all the "normal" sagging roofs.
The last time I called her, my counter had pulled away from the wall. She pushed it back, and told me to re-caulk the top edge. She said base cabinets aren't attached to the wall, they just sit there. That's weird to me, because in the other many homes I lived in, in my life, I don't remember any having cabinets that freely move around.
Before that, I contacted her because the back of my steeply declined backyard is crumbling down. So much so that currently my newly installed vinyl fence's stability is being threatened with the concrete around the posts becoming visible out of the ground. The neighborhood had been built up with dirt because I believe it was wetlands, so many of the backyards have steep drops down. Anyway, she informed me the grading isn't covered under the warranty. But, I specifically voiced my concerns to the sales people when I was considering buying this lot. She didn't care.
Also, the swale they spoke highly about for the drainage of water wasn't done properly. Water pools in the center of the swale. Mosquitoes are abundantly voracious in my yard. I showed her where it becomes so wet, one can't even walk through the yard - it's like walking on soaked sponges. She said it's not covered, and maybe I could build a pond! So, if you're considering buying an LGI home, be prepared to be continually gas lighted that your concerns are all in your mind.
Reviewed April 8, 2024
I'm a first-time home buyer, so everything is brand-new to me. I liked the home that LGI showed me and the customer service that was given to me. If I needed to come in and ask some questions for security, the reps were very supportive and understood my worries or any concerns. They were very attentive and it wasn't as if they were looking for a quick sale. Their always being available is great. If I was concerned about the home and I had a question, and if it was something they couldn't answer, they would have the construction people reach out to me. The community has a park for the kids. The person next door came and greeted me. Other than that, everyone else keeps to themselves. I would recommend if I feel safe. If I didn't feel safe, I wouldn't be there.
Hi Angelic, thank you for your review. We're so glad we were able to help you become a homeowner. We hope you continue to love your new home for many years to come!
Reviewed April 8, 2024
The reps at LGI were very helpful. The build is solid. Everything came out pretty good.
Hi Luis, thank you for your review. Congratulations on purchasing your new home!
Reviewed April 8, 2024
The rep, Caesar, did a fine job. He had all the answers and was very pleasant. However, our LGI home could have used another coat of paint on the wall, and the toilets were cheap. Both my seats are broken already. There could have been another plug out further in the garage as well. Both of them are up against the wall by the door. The ground could have been could have been leveled better too. We're running into the humps that bog our mower down, and between two houses, it's sloped from high to low right in the middle. When it rains a lot, it floods right there, all the way down to the street. The gate, depending on what side people are on, is flooded. I'm looking at several houses right now, and they're all like that. Other than those things, I enjoy living in our new house. It’s nice, and we're watching all the other people move in. That's really cool.
Hi Harold, thank you for your review. Congratulations on purchasing your new home! We are so glad we were able to help you find a home.
Reviewed April 4, 2024
All of their reps were great. Michael and his boss were the ones that helped me. They kept in contact with me as far as how was the selling of the other home was going. We had some hiccups here and there, but they were in contact constantly about the house and making sure I turned in all my paperwork. So far, I like the build and the community is great. I've already recommended my sister to go through them.
Hi Maricela, Thank you for your kind review. We are so happy to hear that you like your new home!
Reviewed April 4, 2024
It was easy to work with LGI. They also help with paying a majority of the closing costs. The rep was super friendly and honest. He didn't act like a sales guy. He was just making sure I got what I needed and not what he wanted to sell. He always made sure I was taken care of even after the sales took place. He still reaches out to make sure everything's going smoothly with the house.
My dad builds homes for another company so I asked him things to look for. Everything looks sound and high quality. When I did my walk-throughs, if I saw anything, they were Johnny-on-the-spot and got it taken care of. It was all minor, cosmetic stuff too. I love the community. It's family-friendly and there are nice amenities. The parks come along nicely. They also have disc golf and a lot more to offer than what I'm used to from where I came from in Washington in new communities. I wouldn't hesitate to refer a friend or family to LGI.
Hi Joshua, thank you for your review. Congratulations on purchasing your new home! We are so glad we were able to help you find a home.
Reviewed April 4, 2024
Everyone at LGI was courteous and attentive. They showed me my best deals. I met the builder and he explained everything to me. He's reachable. I can reach the Realtors easily too. They stay in contact, they ask questions and make sure I'm comfortable. If I need to ask questions, I call them. The house is great, too. I love it. Everything has exceeded my expectations.
Hi Janet, thank you for taking the time to tell us about your experience. We are happy to have helped you find a new home.
Reviewed April 3, 2024
I wanted to do a new build because it would be the easiest way for me to get into the housing market near me. I looked at different communities. LGI Homes was not one of them. And I was not blown away by anything. So, I decided to go online and do a bit of research and understand what's the best new home building community to get into. And over and over again, I kept seeing great things about LGI. So, I specifically chose LGI first and I looked to see what communities LGI was building around near me and found this one.
I looked at the website first to see if they have something that was within my price range and that I would like. They did. So, I looked online to see what I wanted to see, which unit I would potentially buy. I called LGI, arranged a visit and loved it. Loved working with the LGI salesperson, Gio. He was good and easy to work with. He did a good job of understanding what I wanted, what was available, and making me feel he listened to what my requirements were instead of trying to sling people into houses. And everything lined up well for me with LGI. So, I'm a huge fan.
I actually needed to move my closing date out, which I know goes against all the processes that LGI has in place as far as being able to get people in homes very quickly. But I was getting a bonus from my job, and it was coming at a certain time. So, I needed to be careful with my timeline so that everything lined up well. Gio was fantastic to work with on that. He was straightforward, that, “This isn't something that's really easy for us to do, but we're gonna find a way to do it together.” And it worked out well. I'm sure that he had to go through some gymnastics on the backend to make that possible for me. I worked with the mortgage lenders at the same time to make sure that that would all be possible. But it didn't seem like it was a big thing because Gio made sure that it was taken care of easily. So, I have had wonderful experiences working with him.
I have done some aesthetic changes with the house. And every time whenever I researched the supplier of the paint or of the floor, I have been surprised and impressed by the quality of materials that have gone into the home. I have seen that everything was done to a precise process within the home. And everything is done with a thoughtfulness of quality. The more I'm getting into the home and under the hood and checking things out for myself, I've been very impressed by the quality of how things have been done.
I was in the very lucky position to be able to buy a home five months after I got divorced. So, I think most moms going through divorces are not in a position where they're gonna be able to financially be able to buy something that quickly after separating. But LGI made that possible for me. So, I have told a lot of my friends going through some of the similar things, “If you're looking to be able to do something that makes more sense than renting right now, LGI makes a lot of sense.”
I have also encouraged my coparent to look at something in the same neighborhood. It would be very convenient to have him and my kids in the same neighborhood. And I if I coould give that recommendation, that makes me feel like that's a high recommendation for me to be able to give. And I have been very effusive with everybody that I've spoken with at LGI all along the way. I know how hard it is to deliver a consistent high-quality experience for customers, regardless of what industry you're in. And I have seen that LGI has been able to do that consistently. I've been happy with my experience and proud of my decision to go with LGI.
Reviewed April 3, 2024
I like the fact that LGI Homes built the house and the rep was able to acquire financing for me all in one roof. They went above and beyond. I had to jump through a few hoops because of my finances. But they worked with me through the entire thing. And everybody treated me well. They were straightforward and honest with me through the entire process. I was impressed with that. Any questions I had, they explained what was going on and kept me informed. They seemed knowledgeable about the entire process. Everything that the rep explained to me happened just the way that he said it would happen. And when there were hiccups, he explained them to me exactly what was going on. So, I knew what was going on right along the entire process.
Everything seems to be good so far. I found a couple of little flaws. They fixed them right away. But now that I've been in there a month, I see a couple of things in there. And I haven't filed any paperwork or anything about them. But the quality was good other than a few little minor things on there. There's only six of us in there now. Everybody seems to be friendly so far. And I like that it was on water and had easy access to the river. I gave LGI Homes a referral. They're buying a house too, so I'll have a good friend as a neighbor.
Hi Mark, we appreciate your review! We are glad we were able to help you find your new home, we hope you enjoy it for years to come!
Reviewed April 2, 2024
The rep was very knowledgeable and open about the different price points they offered, the different times closing would be, and what the opportunities were. Very straightforward with the process and how long everything would take. Closing date was on the day, planned perfectly. It was a great, quick process. Everything was clear. There were a few things that came in a week before closing to clean up. But they kept the site very clean, and paint was good quality. They had a few issues with the concrete, but that was it.
Hi Phillip, thank you for taking the time to tell us about your experience. We are happy to have helped you find a new home.
Reviewed April 1, 2024
Good experience overall. Communicative team - from construction, walkthrough, mortgage, etc. Didn't have any major issues. Minor issues were corrected quickly. Would deal with them again. Hoping that after sales service keeps up.
Reviewed March 28, 2024
LGI craftsmanship and customer service is horrible! Buyers beware! I have had so many issues in my home; plumbing for starters. Put in 3 service requests to let them know there was a leak underneath my sink and that a screw fell out. Bob came out all three times. Kept trying to convince me it wasn't leaking. That the cleaning people did something but there is no leak. It wasn't until his 3rd visit that he saw the leak which now had damaged my cabinets so they had to call a construction company to reskin my cabinets. Mind you, he never got underneath to see if it were leaking until the 3rd time. They messed up my living room ceiling during construction and instead of redoing the ceiling, they patched it up. They came out twice to only patch it more. Now I have a 2 feet by 7 feet eye sore on my ceiling to remind me every day that I should have not trusted this company.
Several appliances [garbage disposal, dishwasher, and ice maker on the fridge] were never hooked up. When I put in requests and they would call and try to convince me I may not be using them properly. Eventually, they came and saw that they were never connected. Spiders were getting in my house on a daily basis, I was born and raised in FL, I know spiders exist but they were not a common occurrence in my home. This is my 3 brand new homes by the way and I had never had the terrible experience with my first two builders as I have had with LGI. Come to find out, the sliding glass door was not properly installed. They had to take it out and reinstall. That was a safety issue. Anyone could have easily come into my home.
Meanwhile, since LGI is too cheap to provide screens for their sliding doors, I ordered screens from Home Depot, paid them to deliver and hired 3 handy men to install with no success. Not knowing at the time, the sliding doors were not installed properly so I asked Home Depot to come pick them up. My water was set too high 140 degrees and was burning me. You wouldn't believe how many times they came out for the issue of scalding water to find out it was set to high. I have been passed off by multiple contracting managers; John, Bill, Jeff **, Eric and Lee. Finally, I asked as a courtesy for all my trouble if I could have a complimentary screen for my sliding door. Eric kept telling different things for 5 weeks until finally I said forget it. I advise buyers to look elsewhere and please read reviews before signing anything. If you want receipts or photos, reach out.
Reviewed March 21, 2024
Would not recommend. They make everything sound easy, affordable, and that they can guarantee. False! I have been dealing with them since last year! Have never been on such an emotional roller coaster! They kept trying to sell me a pipe dream! Once one ave failed all of a sudden but wait there’s more, they will NEVER tell you the actual names of programs that they can get these offers from so the buyer can make sure they are being thorough and not getting caught in a scam or something to cause them to lose the home later (like a balloon mortgage)! When I finally asked why LGI is so secretive I was then GHOSTED! They removed my contact information prior to me asking to removed. I don’t trust LGI and recommend people get a realtor first before going there ESPECIALLY if they are first time home buyers!
Reviewed March 19, 2024
In May 2017, my wife and I received a flyer for a new community. We scheduled a showing and loved the layout and architecture. We spent the next few months visiting our new homesite, praying over the house and community, all the time waiting for them to admit that we didn’t qualify. Our new home was finished almost a month early, so we could spend our first Thanksgiving in a new state in our new home. Our neighborhood was incredibly diverse and we loved it. Many of the residents had issues, but my wife and I never had any. House was great, no crime issues for us, and the builders were extremely supportive and responsive to any issues we had or when we submitted a warranty request. Loved it so much that when we moved to another state 6 years later, we found another LGI community and bought our next house.
Reviewed March 14, 2024
LGI has good options. I like the area and the availability around the area is sparse. The rep we worked with was Jesse. Super cool, nice, very professional, knowledgeable and a good communicator. I like that there are four rooms and a pretty decent-sized garage. I also like the little patio area upstairs. In the back, it's concrete, and in the second story, it's hard plastic they put down, but it's a little padded balcony patio. You walk up the stairs and there's a landing off to the right and there's the door and it's a little nice area that's above the main floor.
Reviewed March 14, 2024
I made the decision to go with a new build, more specifically, LGI, because LGI covers a vast majority of your closing cost while still producing an up-to-code home. We worked with Leo and he made us feel very welcome. Initially, we ran some soft numbers and Leo thought it would work. For the time being, we had gone with an outside lender but things didn't work out too well and I went back to Leo. He and Donell welcomed me back in, they figured it out, and things worked out perfectly. The service was amazing. I could pretty much call Leo or Donell any time I needed. I spoke with Leo while he was on a business trip in Mexico and he made some arrangements happen for me so I could get some things done. The only negative was there were some small things with the home as we were moving in, like a little bit of paint on the garage door. Other than that, everything else is flawless. Also, the location is close enough to the city and work for me but just far enough away to where things are still a little bit quiet.
Reviewed March 14, 2024
From start to finish, the process was under two months. I had everything in order, so it went very smoothly. LGI has great people and I like the home a lot. It's a brand-new home, finished, that was on the market. I put a cabinet in and I'm putting a fence. I'm gonna do quite some work to it. LGI might have overcompensated certain areas but my sister is in the business and she said it's normal.
Reviewed March 13, 2024
We sent in an email request to LGI Homes for more information and we ended up with a gentleman calling us, and within a day, we were looking at homes. The gentleman took us to the two styles of homes that they were building in that particular area. We like the area because we wanted to stay close to Plano, where we currently are, as much as possible. And the price was reasonable compared to everywhere else. Once we saw one of the homes and I liked it, we decided to take a chance. Interior-wise, the home is nice. It is an open space living area with a good-sized kitchen. Upstairs in the private areas were staying private. The utilities and the closets were well thought out of.
Overall, LGI took an awful lot of pressure and stress off of our hands and did everything. This is our first home even though we are a little middle-aged. So, it was nice to just give the information they needed and they walked us through the whole process. Since this is a new home build, they did an okay job with teaching us about the different features of the home. But since I'm more of a visual learner, having a picture of references with the different utilities in the house like the waterless tank heater would help. It would have been good to have a visual pamphlet about the certain features of the home that will be needed to know later on when there's nobody there to assist. If you're a first-time homeowner and with limited income, LGI Homes is certainly a good option to go with.

Reviewed March 13, 2024
I am extremely disappointed with my experience with LGI HOMES. I paid $1000 to initiate a home purchase process, only to decide not to move forward before the meeting with the lender. Despite our decision, they have the audacity not to refund my $1000, even when nothing was done except for the salesman’s time, which isn’t worth that much. Not only was the house location unsatisfactory, but the quality of the build was also subpar. I urge anyone considering working with LGI to stay far away from them. Their lack of integrity and refusal to refund my hard-earned money is utterly unacceptable.
Reviewed March 13, 2024
I started the application with LGI in January and by February, I was in my house. The quality of the house is great.
Reviewed March 13, 2024
We walked into one of the LGI offices and we worked with Nile. We had some issues with some of the other realtors for the other new builds, but he was very understanding and worked with us really well. The application process was also really good and it did not take long. But we were on a contingency and the people that were buying our home were doing the loan assumption and that took longer than average. So far, our home is great and we haven't had to call for repairs.

Reviewed March 10, 2024
I signed to buy a house which was mostly complete but had many unfinished punch list items yet to complete. 3 weeks past and no work was done on the house. I told Mario several times that I wasn't going to close till all punch list items were complete. LGI scheduled a closing date but extended it because the COO wasn't issued. Punch list items weren't finished. LGI scheduled another closing. I didn't show because punch list items weren't complete. I knew if LGI wouldn't finish these problems before I closed, they would never finish them. LGI said I had buyer's remorse and refused to refund my $10,000. deposit. I hope people will read reviews to avoid being ripped off by LGI. I would like to receive a written repose to this post. BUYER BEWARE!!!
Reviewed March 6, 2024
Updated on 08/13/2024: LGI Homes helped me purchase my first Home and I will forever be grateful. I was able to move into my first home in Feb 2024 and everything was great for about 2 months. They started construction on the houses next to mine and things quickly changed. The contractors used my driveway to haul things into the new house without notifying me or asking permission. They often block my driveway so I can't leave or enter and there is always trash in my yard and debris from the materials used. I have horrible allergies and asthma so it irritates me to go outside and I've been Indoors for the most part, so I never talk to the workers. I wasn't able to water my grass because the contractors acted like I was compromising their work site, so I stopped that for the last few months.
When I finally asked them not to block my driveway on 8/3/24, a very rude ** woman cut me off and told me they would be gone in a little bit and left it at that, I just had to wait. There was plenty of room for their truck in the street next to the new house, but they refused to back up to avoid blocking me in. I called the office 8/13/24 to advise pallets of grass were sitting on my grass and the other pallets were sitting on the ground next to the other houses. I simply asked why the other pallets were able to be set down on the ground, but this one pallet had to be set on my dying grass that hasn't been watered. They ignored my calls and instead sent an annoyed Christian, the project manager to my house to chastise me and ask me to stop bothering them. He stated they are not doing anything except putting a new house together and any damage caused by the landscaper will be fixed.
I was told in the beginning that I was responsible for any issues after purchase, so I immediately didn't believe him and attempted to explain the other issues and rude behavior but he cut me off and dismissed me. He also made sure to bring the other managers to watch my activity and make sure I didn't bother his contractors. There is still cement on my siding and window that hasn't been cleaned or repaired, but I wasn't allowed to discuss that concern according to Christian. I purchased this home and went through all the required steps just to be disrespected and treated like a child because I was concerned about my safety and surroundings. I also noticed that if you're a single ** woman under 40 you will be treated differently and disregarded. LGI Homes doesn't care about you, they only want your money and after they have it, you cannot contact them. This is a man's world.
Their reviews that show how helpful and supportive they are must apply to White and Mexican people only, because I've literally called them 3 times to ask questions or go over concerns. The initial 2 calls were made the same week I moved into the home and the 3rd was yesterday. These people treated me like I was bothering them every day and every month with a new dumb issue and that was never the case. I chose to work with LGI because they touted their support system for 1st time homebuyers and how they do not abandon you after the sell. I guess that was just a really good sales pitch. The photos attached are from this week and last week only. Happy hunting and cheers.
Original: Everything was straightforward and everybody explained everything clearly. My experience was quick too. We viewed the home, and I had the money for the down payment. The reps, Mariah and Melissa, were very helpful. The rest of the neighborhood is not quite completed yet, and I'm one of the first ones to be here, but it's definitely a good quality for a home.
Reviewed March 5, 2024
LGI Homes did me good. The reps worked with me and did exactly what they said they were gonna do and gave me a good rate. So, it was hard to pass up. Kevin, the rep, did an awesome job. He was on point and kept in contact with me and followed up. He made sure I was in the right state of mind even when I got down on myself. When they had that little problem going on with a cyber attack, he stayed on top of it. The build is great and I love it. Everything works good and I save more money on my light bill too. The customer service is great and professional.
Reviewed March 5, 2024
My experience with LGI went smoothly. It was nice to go through them ‘cause they explained everything. We love the quality of the home. It's very lovely. We also love the area that we're at.
Reviewed March 3, 2024
I’ve had the best experience with LGI and I love the house. The experience was smooth and the reps were helpful. They were giving us advice and things on how we could get to where we needed to be for our credit. They told us how to do it and what we needed to take care of. Also, we liked the houses because it was something that we were looking for. It’s something that is not too big because it's only me and my boyfriend so I liked it better than the other ones.
We were calling every other day when we had the time and as soon as we saw a text from the rep, we responded right away because she was informative and let us know how the process was and what it was going through. She was telling us a lot of stuff about the house. If she needed any information, she would call us right away. She was a good salesman. It didn't feel like she was pushing and she was friendly. I liked working with her and the whole experience with LGI. Whenever I had any questions or asked about anything that we needed to get information, they helped me a lot and responded right away.
The house is quiet inside and spacious compared to the apartment that we were living in. The floor in front of the main door is spacing out. But for the most part, the house is good. All my friends are talking about how I got the house. LGI is the best people to work with because they take care of you. Nobody is experienced in looking for a house and how to work on your credit, especially young folks. I'm always telling them how helpful it was. We went to see LGI when they were in Princeton and they told us we can get approved, but we need to work on things first. But the whole experience was perfect and felt like a family thing. Whenever it comes to talking about a house, I see it so far away. I'm only 29 years old and I’ve been in this country for eight years. So it has completely changed my personal life because I'm seeing things in a completely different way. I feel myself and it feels comfortable. It feels like home.
Reviewed March 3, 2024
We visited LGI and, overall, we were fairly impressed with the houses and the plans for the area. We decided to go with them and the new builds we looked at were cheaper than the older ones so we went with a new build. The rep we worked with kept in regular contact with us throughout the process and he was more than willing to answer any questions we had and provide us with any information. I've seen and heard of a lot of instances in where you can't really get straight answers necessarily, but he was very enthusiastic to help us and work with us. He was very understanding and very patient with the questions that I had. I was a little more stringent going in because I come from a risk background and an auditor background but by the end, I felt comfortable.
The one downside was we weren't able to customize much, and it could just have been the timing. The house was already finished by the time we got in on it and we're currently in the process of some renovations. We're replacing some of the floors with laminate and repainting it. But that's just because we've lived in the apartment life for so long and we wanted to make a place our own. Other than that, I love the layout. It's very open and having most of the appliances here was a huge bonus. That's been really helpful. And prior to us purchasing it, there were little things that our home inspection found but the construction team here was responsive and very quick about fixing things and telling us what happened. They even went above where if they saw something that we didn't notice yet, they went ahead and fixed it and let us know.
Reviewed March 3, 2024
I took one visit to LGI and the rep had a list of places she wanted me to look at. She showed me one that had everything I needed and I decided to take that one. The buying process was like a roller coaster. It got exciting and then it was daunting. But the reps were all very professional and open with giving me everything I needed to know, still to this day. I believe if I had any problems in the years to come, they would still help me. Felipe was top-notch being a salesperson and Josh, the one in charge of the builders, was good at what he did.
The only thing about these homes is everything is third party -- the gas, the water. That's what happens in the subdivision. When they told me I could only use a specific cable company, I went into a rage because I've been with Xfinity for almost 15 years. But it wasn't true and I ended up getting Xfinity. I don't know if they knew that we could have it. Other than that, when I saw the construction, I thought, "I'm gonna be a part of a brand-new community and it overwhelmed me with joy. The community itself is absolutely beautiful and the area that they chose to build in is perfect, from what I can see right now. Also, I had concerns with the houses being built so fast. You come home from work, there are five more houses built. I called in my own inspector and paid for him to do his inspection and he gave it a thumbs up. He said that for what I'm paying here, I did good and he was really surprised. He's looked at million-dollar homes and inspected all kinds of homes and he's very impressed with LGI's build.
Reviewed March 2, 2024
LGI's website was very easy to navigate and their reps we worked with were very knowledgeable. Gabby was very responsive and helpful if we did anything. We mostly went through Brandy who now is with LGI, but Gabby was great when there were questions that Brandy couldn't answer. We also worked with Melanie and we had more issues with her as far as her responses went. We tried to be as graceful as possible because we knew she was probably busy, but when we had questions, she would take days to respond to us and we ended up opting into texting just for time stamps so that we could say we tried to reach out and we haven't received a response.
But other than that, the process took two months to complete and the experience was very cut and dry. They were very thorough with our walkthrough and so far, we love the build of our home. I also love the community we're in. It's really close to a lot of things and it's not noisy. Even though it's near a busy road, we hardly ever hear anything. It's very clean, too. Plus, they have a regular park and a dog park.
Reviewed March 2, 2024
The rep was widely available and answered a lot of questions. The house is spacious and has little to no issues at this point. It's affordable, brand new, and a good place to be, to live and to have a family. The community is great too.
Reviewed March 1, 2024
The rep called us to check on us. He kept us informed about things with the house. He was professional. So far, the house has been good. It's a good place to live.
Reviewed March 1, 2024
I had a really bad experience with LGI, and I won't buy a house with them again. It all started out when they showed me the wrong house. They were both being built right at the same time. The rep walked me in this house and told me what I was gonna be moving into. But, the house I was gonna move into was two lots down. There was a lot of miscommunication. I asked them if this house included a window treatment and he said, “No, you gotta supply your own.” So I walked into the house and I measured all the windows by hand and was getting ready to order all my blinds. While I was in there measuring, two women walked in and they said, “Hello. Can we come in?” I said, “Sure. Are you guys just looking around?” They said, “Well, we're buying this house.” I said,” I'm buying this house.” They said, “No, you're not. We're closing on this next week.” I told them that we had a miscommunication there. But apparently, I was in the wrong house.
After I took the window measurements, I went to Lowe's, spent several hundred dollars on blinds, and had some custom cut to fit. The next week, I found the right house that they were supposed to move me into. This was before there were house numbers in the front, and there were blinds hanging up. Another thing was that they ran the coax cable all through the house when there was no coax cable hookup. There's only fiber. So they had to rebury it. I only have internet right now, but if I decided to get cable in the fall to watch football, I don't know if that's gonna work because there's no fiber wire running to the house. I asked the uploader about it and he said they don't deal with internet.
The master bedroom and bathroom are much cooler than the rest of the house, like it's winter time now. But the living room is warm. So I had somebody come out and do an airflow adjustment. The tech got up there and he said, “I've done all I can do, but there's really nothing we can do to fix it. The master bedroom runs off a separate duct from the rest of the house, so there's nothing we can really do.” Then he left. So he didn't fix anything and my bedroom is colder than the rest of the house. It's uncomfortable. My sales rep did send me pictures during the construction. He tried but he had no clue what was going on. There were a lot of things he should have known that he didn't. They also have community mailboxes. But there's none in front of the house and I don't like that. I’d like a mailbox in front of my house.
Reviewed March 1, 2024
The LGI representative, Lawrence, was great. He was very helpful and always available whenever we needed him. When we had questions, we were directed through Lawrence, and then if Lawrence had a question, he talked to his boss, Grant. We got a house with five bedrooms and three baths, and it's nice. I like all the features, including the granite countertops, an open floor plan, and plenty of room for all of our family. I've had no issues with neighbors as well. The community is quiet, and everything's clean. I would recommend LGI Homes.
Hi Hailey, thank you for taking the time to tell us about your great experience with our team! We're so glad we were able to help you and your family become homeowners! We hope you enjoy it for many years to come.
Reviewed Feb. 12, 2024
The startup process with LGI was a little difficult. Trying to consistently get information over and over again became an issue. They told us that we had to pay off an Amazon account that had nothing to do with getting a house. It seemed weird. They didn't tell us that until we had to do it. Also, I'm not too stoked about two of the rooms being small rooms when it could have been a two-bedroom, two-bathroom house, and both of the rooms could have been big. Since the bathroom is in the middle of both of the rooms, it's gonna be a bigger hassle to make a big room. But it's a great house. The community is gonna be great, especially with the park. They could do with a dog park though.
Hi Charles, thank you for sharing your experience with LGI Homes. Congratulations on purchasing your new home! We hope you enjoy it for years to come.
Reviewed Feb. 12, 2024
The rep was good, overall. It was not his fault about the cyberattack and that was only headache with everything. Also, for the price of the house, the quality was okay. I've seen some details that would have been nice to have, but I saw the house beforehand. I knew what I was getting into.
Hi Melissa, thank you for your review. Congratulations on purchasing your new home! We are so glad we were able to help you find a home.
Reviewed Feb. 12, 2024
I worked with Jesse and Stacy, and they were both very communicative and on top of everything. Stacy was my loan officer, and Jesse was my representative. If I had a question and they didn't know the answer, they figured it out right away and called me right back. They made the process super easy compared to what I was dealing with before, and that was the best part for me. I worked with a different loan officer before when I was trying to buy a house that somebody else had already owned, and in that process with the lady, it was very difficult.
LGI Homes is worth the money. Housing prices in Colorado have gone up so much and it sucks, but I still feel like I got a fair deal on our house. Still, there have been quite a few cosmetic things that I've seen that didn't go through the quality control process the way it should have, and they've had to be fixed. However, there was only one thing with LGI, and the rest of it was the people that came in after the fact to fix and replace stuff or to put stuff in.
The garage door had to have a panel replaced 'cause it was bent. They also had to redo a wall in the upstairs of my house because the wall was bowed out. I was looking at it when we were doing walkthroughs, and I was pushing on the bottom of the wall and it turns out that there was a broken stud underneath the drywall. They had to take the whole section of the wall off just to be able to replace that stud. Other than that, the quality has been great. Also, our community has a park with a field, and my wife has met a couple of the neighbors. She said they all seem really nice and everybody waves.
Reviewed Feb. 11, 2024
The rep from LGI was very informative and kept us updated. The quality of the build has been good so far and if we have any issues, the reps come and fix it right away. The mortgage program went very smoothly and quickly. I was pleased with it.
Hi Doreen, we appreciate your review! We are glad we were able to help you find your new home, we hope you enjoy it for years to come!
Reviewed Feb. 11, 2024
The gentleman from LGI Homes, Bryce, was very helpful throughout the entire process. The only thing that was kind of weird was the cyber security attack on the system for LGI Homes. They said there was a cyber incident and that all their systems were down until they could fix it. That delayed the closing time of the house for about a week. Overall, the community is pretty nice. I like it a lot. It seems quiet and safe.
As far as the home, I've had a few issues with the house so far that I personally feel like could have been avoided if things were checked. The water heater didn't work at all when I moved in. So, I had no hot water for a week. The wiring from the water heater to the control unit wasn't working properly. So, the control unit couldn't talk to the water heater or vice versa. Come to find out, it was because it was constructed using incorrect wire.
I had a plumber come out and look at the water heater. He was able to get the water heater running for hot water, but I couldn't control anything because he found out the wire was incorrect. Then they came out today and fixed that. It's advertised as a move-in ready home but how is it move-in ready if I don't have hot water to clean myself and while it's 30 degrees outside? I'm happy that they got it fixed. I just didn't understand how something like that wasn't caught previous to me buying a house especially since closing was delayed a week. I like the interface for the warranty program that they have built in. It's very simple and it's directly to the builder so he will get those requests, and he'd text me and talk to me about them to get more information. Then he'd come out and look at it. So, the online services have been good.
Hi Jordan, thank you for taking the time to tell us about your experience. We are sorry to hear about the issues with your water heater. However, we are glad to hear that you had a positive experience with our warranty process. If you have any additional items that need attention, please submit a claim to our warranty portal at lgihomes.corrigo.com.
We hope you enjoy your new home for many years to come!
Reviewed Feb. 11, 2024
The build is great though there have been a couple of little things here and there that we're trying to work through, but it's not too bad. Our dishwasher leaked the first time. The dishwasher guy came out and it is fixed. He tried it and there were no problems so I don't know what happened with that but it was no big deal. The garage door opener stopped working so the guy came out and took a look. He said it was some safety feature and he tightened a couple of bolts for us. And because everything comes in threes, our third thing was our garage flooring cracks. He came out and looked at it. The concrete people aren't worried about it right now. They said just keep an eye on it and let them know if it gets worse.
We haven't brought the floor to anyone's attention yet. It is supposed to be scratch-proof. We have two dogs and it doesn't seem like it is. We were out of town for most of the first week that we had it and as soon as we got the dogs and they came, they scratched it within five minutes. I even cut their nails even shorter and it's still scratching. It's not a full-on deep scratch to where you can feel it but we can't get all of them out. We tried the little marker thingies and you have to put some work into it just to get some of them out and others are just staying in there. The floor was a big selling point for us. It was perfect because we needed something scratch-proof since we have two German shepherds. But it’s not looking pretty right now. The living room and the master are wood, so they have torn them up a little bit.
The price was more than we wanted to spend, but it's understandable. It's where we live. It’s a new house. Considering the interest rate was lower than we expected and anticipated, that was great as well. Especially since it just went up another point apparently, so I'm glad that we got it at what we got. We were gonna go through our bank, Navy Federal, and they were offering 7.5%, and we got it brought down through LGI. The rep, Renisha, was fantastic. When the data breach happened, she and Byron were on top of it the whole time. They kept us informed and updated throughout the whole experience. And Tannis was just as good on the other side.
Hi Sarah, Congratulations on purchasing a new home! We are disappointed to hear about the experience you had after purchasing your home. We take pride in our work and we back all of our homes with a one-year workmanship warranty. If you are still having issues, please submit a warranty claim through the portal at this link: https://lgihomes.corrigo.com/CP30/sign-in
Reviewed Feb. 11, 2024
We just walked in at LGI and the way that the rep, Jason, talked to us made us want to get with them and deal with them. The build of the home is good and the community is very quiet. I would recommend LGI Homes. I like it.
Hi Richard, thank you for your review. We're so glad we were able to help you become a homeowner. We hope you continue to love your new home for many years to come!
Reviewed Feb. 10, 2024
The rep that I dealt with was nice and cool. We got along pretty good. He spoke a lot. When I said something, he looked into it and got me the results right away. I like that. The house is nice. They said they were going to send some people for the bugs. But they haven't done that yet. I had to go out the other day and there was a lot of ants in the front yard. We don't have any trash because I make sure of that. Other than that, everybody liked the house. The central air and heat work great. They've got a park here for the kids but I wonder why they didn't put lights out there so that the kids can play out there at night.
Hi Ernest, thank you for taking the time to review your experience with LGI Homes. We are so happy to hear that you had a great experience with our team. We hope you enjoy your home for years to come!
Reviewed Feb. 6, 2024
The communication with the sales consultant from LGI seems to be that we would be informed more through our loan officer and then we would hear from him weeks after when we already have the newer updates. So for us, our sales consultant was the same loan officer. She was phenomenal and we enjoyed working with her. She was always available at any time of the day to speak about any questions or concerns. She was very knowledgeable and even if she didn't have the answer, she always got back to me in a timely manner. She was very well-trained in customer service. The overall structure of the build is good but the quality of the material in the interior could be better. The showers are laminate.
Reviewed Feb. 5, 2024
I met with the consultant sometime in November and initially, it was good interaction. But as time went on in the buying process, there were a lot of communication issues, not just between that person but also with several other people. There should be some improvement with communication when it comes to the financing and the sales consultant, even on the construction level. Everyone was operating so different. It's like they weren't even talking to each other. Also, there were a lot of things that I felt like I was rushed to do. I felt like I couldn't plan on my end efficiently and things kept changing. I found out my closing date was supposed to be December 6th but it didn't go through. We had some changes with my financing and I was signing disclosures. It was the weirdest thing. I did not know when my next closing date was until I got disclosure paperwork that I had to sign and I ended up closing on December 29th.
But the quality of the home is good. There were some minor visual defects as far as hairline cracks and some workmanship things. When I spoke with my construction manager, there were some things that were written in the document that was given to me that said some things were not gonna be fixed and some things could be fixed when they come back at their 11th month mark. But he told me to call the person that they contracted with to do the light and that person did come back and fixed that. Other than that, everything else was good.
Reviewed Feb. 5, 2024
The rep was great and kept me up to date with everything. The quality of the build is really good too, but I wish LGI Homes could've put grass in the back because it's not a good deal. The other house I had before had grass in the front and in the back, and I told LGI Homes I wanted grass but they said, "No. We don't put grass in the back." I'm running through a problem right now because we have dogs and it's clay in the back. When it rains, it gets really muddy and the dogs can barely walk, so we have to bring them inside. We're gonna have to pay almost $2,000 to put grass in, and we can't afford it right now.
Reviewed Feb. 4, 2024
I was looking at purchasing a new home and I came across LGI through a friend. She had sent me their information. I walked in and started talking and met with Lawrence. He was the one that greeted me and started the process. He was very nice, very open, and explained everything to me. He understood where I was coming from in my hesitancy because this was gonna be the first time I've ever purchased. So, he was very understanding of what I was feeling and he took into consideration what I was asking for in a home and looking for.
So, I purchased, I put down my deposit in September, and the house was still under construction at that time. I got to see the whole process. I expressed concerns about some of the issues that I found in the house through construction. The paint had cracked. I asked Lawrence and he said, "Oh, it's just part of the settling process and all this." I said, "No, that's not part of the settling process. Because if that's the case, then what's my house gonna look like in 10 years, and everything?"
So, he got with the builder and then the builder tried to tell us during the walkthrough that it was part of the settling process. I was like, "It shouldn't look like that." But Lawrence did have them come through and fix all the cracks. There were two corners that were missed. I will bring that up during the 11th-month inspection before the year. What I liked about what Lawrence did is he called me every Thursday during this whole process to give me updates on everything and make sure I didn't have any questions, and if I did, he was there to answer them. I greatly appreciated that. I've even recommended him to some of my friends who are looking at buying homes to work.
The only other thing was in the laundry room. My dad questioned the placement of the light switch to turn on for the laundry room because it's by the door to go to the garage. We understand it being there when you come in, but then when you walk out of the laundry room, there's no light switch to turn off the laundry room. So, you have to walk back into the laundry room to turn the light off. my dad was like, "So, what's the purpose of putting it there when you will still have to technically be in the dark to walk back out of the laundry room?" He asked the builder that, and the builder was like, "I don't know. The plan just didn't have it in there. So, clearly, we didn't put it in there."
I love the home. It is great to have my own space and somewhere where I can chill. It's also in a good location. It's very close to my work. It's not the only reason I chose it but it's a nice perk of being really close to work. So, my commute went from 35 minutes to 5 minutes. And going home after work, I don't have to worry about rush hour traffic anymore. So, that has made it better. Since it's winter and gets dark early and the weather is kind of bad, I haven't met any of my neighbors yet, but I assume that will come in the spring when weather gets better and people are outside more. The neighborhood is very quiet. I like it.
Reviewed Feb. 4, 2024
I like the convenience with LGI Homes. They made it seem really easy and hassle-free. I liked the homes they had available with the layouts. Our home consultant was great from start to finish, from the time I met him to the end of the process. He stayed in touch with us every week as how we was doing, and if he could do anything for us. He almost became a family member. I love the final product. It's exactly what I was expecting. The community is great. My wife walks a lot, so she got plenty of area to walk with being safe. They got a little walking trail by a creek and the convenience is nestled out outside of town and it feels like home.
Reviewed Feb. 4, 2024
I like the location of LGI Homes. Price-wise, they're bang for the buck. For what you pay, it's nice. The salesman I worked with was also nice. He's almost like a friend to me.
Reviewed Feb. 1, 2024
Lawrence was great. He seemed knowledgeable. I went in for just questioning to see my affordability amount, and I got approved. Then he gave me a tour of the building itself, telling me more about LGI Homes. Then I saw a model home and they kept me in communication with everything. It was nice. I love the house. But some things in the house may have been slightly rushed, like the flooring and carpeting. They have a warranty department and they have someone that I can reach out to. But the things that were rushed were not included in the warranty.
Reviewed Feb. 1, 2024
My experience with LGI was good. They were knowledgeable. They weren't hiding stuff. Everything was very upfront. They explained it in a way you could understand it and the process was really easy. The rep I worked with was also very friendly. They were supposed to close on the house that I bought on December 19th. But it fell through at the last minute, two weeks before. We ended up getting it. I've heard nothing but horror stories on home buying and mine was very simple. The house is also well-built, too. Their houses are priced well. For my three-two that I paid $325,000 for, I could get something else, not in Florida, bigger for the same amount of money. But in Florida, it's good for what it was.
Reviewed Feb. 1, 2024
I like the quality of the builds at Clayton Homes. It's durable. It’s 1,400 square feet. Three-bedroom, two-bath. It's a great home. Everyone at Clayton was also friendly.
Reviewed Feb. 1, 2024
My experience with LGI has been great. The rep knew what he was talking about and he was courteous, friendly and easy to talk to. He went above and beyond to make sure that my home-buying process was a good experience. I have had minor issues since moving in. But they have been able to help me fix those issues and it's been done in a timely manner.
Hi Kandis, thank you for your review. We're so glad we were able to help you become a homeowner. We hope you continue to love your new home for many years to come!
Reviewed Feb. 1, 2024
The rep I worked with was good. When Molly is not available, there's another lady at the office. She always helped me, too. They're very convenient. They open all the way to 7:00 PM. That's very good when you need anything. Also, with the price and the quality, they are very good. I paid less than 300,000 and you cannot find that house anymore. I'd recommend them.
Hi Xuehua, thank you for your kind review. We are so happy to hear that you like your new home, we hope you enjoy it for years to come!


