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LGI Homes Reviews

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About LGI Homes

LGI Homes is a new home builder that builds homes and communities in more than 20 states across the country. It purchases, plans and develops land for its new communities and puts streamlined practices into place to cut costs and speed up the homebuying and building processes.

Visit www.lgihomes.com
Pros
  • Hires expert builders
  • Uses high-quality materials
  • Dozens of homes and floor plans
Cons
  • Limited upgrade options
  • Not available in all states

LGI Homes Reviews

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    2 featured reviews
    How do I know I can trust these reviews about LGI Homes?
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 12 Reviews 1425 - 1575
    Verified purchase
    Customer ServicePriceStaff

    Reviewed Aug. 2, 2020

    Looking in the area that I wanted to purchase a home through Zillow, particularly for USDA eligible properties so I could buy a home with 0% down, LGI was right there. The rep, John, was very friendly and professional. He stayed in touch throughout the whole process and we had great communication. We got a great-sized home and exactly what we wanted. The build has good quality too. However, I’m kinda disappointed in some of the ways that they cut expenses out for themselves. They only put a ceiling fan in the downstairs bedroom. They only put a certain amount of sod down on the property. They didn't fully put sod down on the whole of my backyard. Part of it is just straw that they threw down, and it looks horrible. It screams cheap of them to me.

    Thanks for your vote!
    LGI Homes
    Response from LGI Homes

    Hi Jonathan, we appreciate your review and feedback. One of the benefits of move-in ready homes is that you can see what you are getting with the finished product. We are glad that we had a home that fit what you were looking for! Congratulations on your new home.

    Verified purchase
    Rates

    Reviewed Aug. 1, 2020

    Everything was wonderful with LGI Homes. The Realtor I dealt with lured me to the LGI Homes. Also, I'm a licensed electrician. I've been in the game 20 years, so I'm kinda familiar with this whole process. I always did follow LGI Homes because I worked for different type of builders and all types of different homes throughout my years of being an electrician. I saw the work they did and the type of houses. I give LGI a high rating. Everything that we dealt with was good, and I really had no problem with the process.

    Thanks for your vote!
    LGI Homes
    Response from LGI Homes

    Hi Roy, we appreciate you taking the time to review us! Congratulations on your new home.

    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffRates

    Reviewed July 31, 2020

    We went with LGI because of the price and the location, and they had a bit more of a backyard. The home having a warranty and everything being new were kind of reassuring because we don't really know where to starts to make repairs. However, we were told conflicting information a couple of times, and we ended up having an overall neutral to negative experience.

    When I first called to schedule the LGI tour, I was asked how I heard about it and I told them I saw it on Zillow. We let them know that we were working with a real estate agent and we wanted to make sure that they get their commission because I found a real estate agent that has a pay back program. Part of the commission would come back to us to help us with getting ready at the new house and buying new things and whatever we needed. We were told there was no problem with them getting their commission then a couple days later, we got a call. They said they couldn't give my real estate agent commission because when they asked how did I hear about them, I said Zillow instead of the agent.

    I did submit a request for feedback from them. The sales VP or someone called and said that because we didn't get that cash back from the real estate agent, a way that they may be able to kind of compromise is possibly to put grass in our backyard. That wouldn't give us the same value as the amount of money we lost. It would at least be something but we never heard anything again.

    As far as the quality of the build, we've already started having issues. Lights kind of fell down a bit during the walkthrough. The dishwasher wasn't installed properly so it started spilling water everywhere. We've been here about a week and I have a maintenance request in already with four or five things, so it's a little frustrating. It kind of defeats our main purpose of buying a new house. Right now because of COVID, it's emergency only maintenance so the list just kinda sits until people are able to come in. But so far, they're all minor. The community seems nice and there's a park. There's construction going on, but that was expected. My only concern with that is that they blare music throughout the day.

    Thanks for your vote!
    LGI Homes
    Response from LGI Homes

    Hi Teresa, we appreciate your feedback. We are glad our VP was able to get in touch with you to talk through the situation and offer a compromise. We are glad that the items you have found have only been minor and appreciate your understanding of our COVID policies. We hope that you enjoy your community and new home for many years!

    Verified purchase
    Customer ServicePriceMaintenanceStaffRates

    Reviewed July 30, 2020

    My real estate agent found LGI. I know how cheap the houses are made, so that didn't impress me but it was affordable. I’m retired so I’m on a fixed income. There a few things I would design different in here, but besides that, it’s fine. I was living with my girlfriend and she more welcomed me and I had a good time there, but I felt like I was getting in the way.

    My bedroom suite would not fit in. The master bedroom’s very small. A queen bed and a nightstand are all that could fit in there. The dresser’s in the other room. Also, there's really no good place for a kitchen table, but I'll find something that’ll fit. I got a China cabinet I gotta get out here. I hope my granddaughter's gonna take it.

    I loved Tiana. She was absolutely fabulous, and me and her got along really well, but since I’ve moved in, I have heard nothing on the repairs that I put down on the page. My chimney guy cannot hook up my Xfinity because the line that runs through there is clogged up. I was talking to my neighbor last night and she said she talked to Grayson, who's our guy that takes care of things around here and the guy who walked me through the house. I went to the office this morning and I asked if they could get a hold of Grayson, and I was supposed to hear from him. I'm a little disappointed with the service after I bought the home. I moved in July 21st and I got an HD antenna, so I can have a few stations on the TV. I have a brand new computer, but I have no internet service and no TV service except for my HD antenna, which, thank God, is something. I was sitting here going crazy.

    I know they kept the price low, but they didn't put any towel holders except in the downstairs half bath. I got two full baths upstairs without a hand-towel holder. I bought two, but I gotta get somebody to come over here and come in because I don't have electric drills to put them in with. I didn't notice it when I was looking through it.

    Then my cabinets are two different colors and they said they would take care of it, but I haven't heard anything on that either. The corner one is darker than the front cabinets and you can see them about this time of day, but the rest of the day, you don't really notice it. The sun comes in the afternoon in the backside where the kitchen is, and that's when you really notice. It’s definitely two colors. It's darker in the corner and lighter than the rest of them. But I didn't care if they painted them. Also, I got a scratch on the mirror. They said they’d replace that, and I haven't heard anything on that. Apparently the cabinet makers on this one is not who they're using now because they had an issue with that.

    Thanks for your vote!
    LGI Homes
    Response from LGI Homes

    Hi Vicki, we appreciate your feedback. Please be sure to file a warranty claim for the items you have found on the online portal. We are experiencing some delays in getting some items resolved due to COVID, but we will review the claims as soon as we can.

    Verified purchase
    PriceStaff

    Reviewed July 30, 2020

    I had done some research on LGI and they were the best way for me to go being a first time homeowner with low closing cost which is the reason why in the past I've hesitated to purchase a home. With the minimum 3.5% downpayment that usually most places require, LGI did help with not having to come up with too much money up front. Financially, it was the best thing for me at the moment. They communicated with me very well. If I had any questions, I asked and they answered clearly and enough for me to understand everything during the process. I didn't have any issues whatsoever with them.

    Besides the home being brand new, I like the warranty that kicks in for about a year. It makes me feel a little more comfortable. I really like the space. The floor plan that I chose was the best one for me and for the future as well. The quality is good so far. I'm aware most houses are all built the same but I do like the finishing. I don't feel like anything was cheaply made. I do feel comfortable with the material that were used and how it looked.

    Thanks for your vote!
    LGI Homes
    Response from LGI Homes

    Hi Alejandro, thank you for the review! We love helping first time buyers and are happy we were able to help you. We are proud of the quality of our homes and love hearing that you appreciate what was included. Congratulations on your new home!

    Verified purchase
    PriceStaffRates

    Reviewed July 29, 2020

    I was looking for a house to rent online and saw LGI. I wanted a new home for the warranty and prices. I like that everything’s new. You don’t have to worry about fixing anything. I put my name to see if I was able to purchase a house ‘cause I’ve been wanting to for a long time, and it worked out for me. I was happy. The rep that walked me through the house was Daniel and he was a real good guy. He had high energy. The quality of the house is great. It's much better than some of the ones that we had before. I love it. I already feel more positively. The community is nice so far and everything seems to be going well. It’s quiet and everybody just kinda barbecues during the weekends. If others are looking for a house, LGI is probably the best place to go.

    Thanks for your vote!
    LGI Homes
    Response from LGI Homes

    Hi Matthew, thank you for the review. We are excited that we were able to help you make your dream of homeownership come true. Congratulations!

    Verified purchase
    Customer ServiceSales & MarketingMaintenanceStaff

    Reviewed July 29, 2020

    We were renters and we had some dear kind neighbors who are like family to us in our old subdivision. They sprung LGI onto us one Friday evening and said that they bought a house. When we went and saw the new house, they got the master key to all the model homes. My husband and I went through all the homes and we fell madly in love with the one that we moved into. They gave us Sunny's phone number and we called her. We asked her if she could be available to speak with us and show us the house called The Leland. She said they had one left. We came on over and saw it. Right with her, she was part of the package. She was so sweet, kind, understanding and helpful. Then we got back into the office and we told her we were trying to figure out how to get out of our lease. She was very helpful in that. She said it's a Texas law that if you are buying a home, you're allowed to break your lease if you gave a 60-day notice.

    We wrote a $1,000 check and put the deposit down on the house. The following Wednesday, we met with Heath, the mortgage financial gentleman. Once again, he was an asset to the company. He was very kind and polite. He got things done. He gave us a list of things to do. You have to have your finances in order and make sure what they ask you to bring, you bring. If you don't show up with the two-year pay stubs or if you don't show up with your financials, you get a little frustrated. But they tell you exactly what you need to know so follow instructions. The following week, they got us in even 3 days earlier than our closing date. We just finished moving in Sunday and we love the subdivision. We love the construction manager who came around and showed us the home before we moved in. We checked all the windows, all the appliances, all the numbers, and it was a very thorough and easy process.

    This is my husband's first home and my second home. I've heard nightmares with people but this was a piece of cake. It was a great experience. They answered any other questions. Sunny and Heath have gone a little bit up and beyond since we've moved in. I have a cat and he used to run in our old streets for three years. Now we're in a new home, he's escaped twice. I've had to go into the drainage and get him out. I even called Sunny to make sure I wasn't breaking any rules for the subdivision, moving the plate. She immediately said, "Let me call Hunter. Let me get him over there and let him help you." He showed up within five minutes and helped.

    The whole staff that LGI has at this community is exceptional. Another one of the sales representatives is our other neighbor. He's one, two houses down from us so that was a very big bonus that they have even some of their employees living in this subdivision. If you sold that house to that neighbor and that neighbor may be coming over your house every darn day knocking on your door, you wanna make sure that you're moving into a good place where the people you're selling the house to are very happy, just as happy as you are. That was a big bonus for us too. We're really happy we got the property and the land. We have a German Shepherd puppy and she runs and runs and runs and plays. We love our house and the experience. I've already recommended this community to two of my people at my office.

    Thanks for your vote!
    LGI Homes
    Response from LGI Homes

    Hi Cyndie, thank you for the kind review! We are thrilled that you enjoyed working with our team and that the process was smooth for you. We hope you enjoy your new home for many years to come!

    Verified purchase
    Customer ServicePriceRefunds & PayoutsMaintenance

    Reviewed July 28, 2020

    The first thing I would say is that LGI is 100,000 less compared to whatever builders are out here. That's a big difference. Number two is craftsmanship. They did a good job when they did the house, including the design. Three is the value of what I'm paying for. Everything is worth it. I have no problem with the buying part, but the customer service if something's wrong in the house is a problem. I work in a construction too, so I see what's up with things. The little stuff with the house has been a back and forth issue to where I want to get them fixed, but I have to find the supervisor to get it done.

    From the walkthrough, I already got a problem with the landscape. It looked like there was a leak to where the landscaping is because I could see a water spot. That was resolved, but now, there's a dead plant and I’m not getting my answer. They text back, but it's like talking to the wall. There's also a problem with the painting on the side of the house outside. They said that it was because of the rain, but I know now I'm done fixing the backyard and we got all the gravel. Even if it rained, there’s not gonna be a problem.

    Thanks for your vote!
    LGI Homes
    Response from LGI Homes

    Hi Arnold, we appreciate your review. We are proud to offer quality, affordable new construction homes and are happy that you appreciate the design and value of the home. We are glad that your problems are getting resolved and appreciate your feedback about the process. Congratulations on your new home!

    Verified purchase

    Reviewed July 28, 2020

    My brother found LGI on Craigslist. I went with them and the process took about a month. They did a great job from start to finish. The community is nice and quiet. We have a neighborhood trail and everything around it.

    Thanks for your vote!
    LGI Homes
    Response from LGI Homes

    Hi Dawn, thank you for the review! We are happy that you are enjoying your home and the community.

    Verified purchase
    Staff

    Reviewed July 27, 2020

    We were shopping for homes and the house from LGI came up. It met the requirements we were looking for and everything with the rep was good. It was a unique experience. We had a longer process ‘cause we were buying from out of state but everything's nice and new. I've only been in for a couple days but I’ve walked around and everything looks great from my standpoint. There are some things here in there that might need to be tweaked, but that's nothing major. Nothing is a deal breaker.

    Thanks for your vote!
    LGI Homes
    Response from LGI Homes

    Thank you for taking the time to review us, Farnon! Congratulations on your new home.

    Verified purchase
    Staff

    Reviewed July 27, 2020

    I liked the way LGI presented and that made homebuying easier. The lady I talked to was real direct and had a lot of information. She was nice and she made us comfortable with the information she had. And she didn't tell us what we were looking for. She went through our options of different homes and things like that. The home I got is a real quality home although we still got some issues that we gotta take care of, like the air on one side of the house is cooler than the other one. Also, the community is nice and quiet. LGI is a wonderful company to work with, trying to buy a new home. They give detail and they explain everything needed to know about buying a new home. They don't leave anything out.

    Thanks for your vote!
    LGI Homes
    Response from LGI Homes

    Hi Jeremy, thank you for taking the time to review us. We are glad you felt the process was simple and that we provided all the information you needed. Congratulations on your new home!

    Verified purchase
    Customer ServiceTechPriceStaff

    Reviewed July 26, 2020

    I bought a new home as I didn't want to deal with fixing things that would eventually cost a lot of money in the long run. I heard about LGI Homes from a coworker and they have very good customer service. They made good sense. The rep went above and beyond. He was very nice and had good customer service skills too.

    I like the quality of the home. I also like the community a lot. I love the amenities. They have a very nice state of the art gym and a good-sized pool. It’s just the water heater’s the only issue I've been having. It has been tripping since I got here and I’ve been taking cold showers since day one. They’ve been out here three different times and it's still doing the same thing. It’s been a week since the last time I put an order in. The first time, it was like the switch has just slipped. The second time they came out, they drained it and did something to it. When they came out a third time, the guy drained it and changed the element because it was hot. Then it was right back to the same thing.

    Thanks for your vote!
    LGI Homes
    Response from LGI Homes

    Hi Shannon, we're thrilled to hear you enjoyed the customer service and that you love your community! We hope we can determine the cause of your water heater problems and get that permanently resolved for you soon. Congratulations on your new home!

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedMaintenanceStaffLoan ProcessRatesHonesty & Transparency

    Reviewed July 26, 2020

    The purchase process with LGI was absolutely terrible. I had to send stuff to their rep 10 times and my closing kept getting pushed. Finally, I got ahold of his manager and he said the rep didn’t know how to open up attachments and would never respond. To get a response, I would have to call the Realtor and have the Realtor call them. Also, I’m using a VA home loan. I have zero down. They said if I use it with them, they would give me a lower downpayment. Then, I found out they did an FHA instead of the VA. I ended up having to put 10,000 down. They said my interest rate is lower and I would pay less for the loan. But I found out a week after I closed that that was a lie. I paid more using LGI and got the crappier insurance with them.

    They lied every step of the way. I went through the house when the builder walked through 14 days before I moved in and they told me all the issues will be fixed. I put blue tape on the walls for all the paint mess-ups and the holes. I moved in 14 days later and the blue tape is still sitting there, nothing's been touched. The kitchen sink doesn't work. I had to hire a plumber to come out and fix it, to find out that they got the hot and the cold backwards, and they completely capped off the cold, but it wasn't ever gonna work. Then, I had to replace the dishwasher because the dishwasher would never turn on. It had no power. There was an electrical code issue that I had to hire an electrician for. Also, half of the lights they put in don't work. The builder keeps saying he would fix things. I keep putting in tickets and he never comes out.

    There are holes in the vinyl that won't be warrantied out and they were in there before I moved in. Now, half the kitchen floor is peeling up. And the AC doesn't work and it's 100 degrees down here. I've been waiting for over a month for them to fix it because it's $5,000 for an outside person. Also, the siding on the house is broken. They had guys come out and mow and they were shooting rocks. One cracked my window. The foundation is crumbling right outside the sliding glass door. Then, when we were trying to build a fence, we found out they built the house on an easement and the city is telling me that I have to tear up part of my house because of that. The garage, the kitchen, and the dining room will have to be completely removed.

    Six different people have backed out of buying the house beside me because I showed them all the issues and how LGI has done it and I'm gonna continue to do that. Every time somebody comes to look at one of these vacant houses, I'm gonna let them know how bad my experience was and I'm not the only one. All my neighbors are this way. I'm on the verge of suing LGI Homes because of these warranty issues. It's absolutely terrible. I am looking to put this on the market as soon as possible and I will never ever, ever buy a house from them again.

    Thanks for your vote!
    LGI Homes
    Response from LGI Homes

    Hi Scott, we appreciate your feedback. We are disappointed to hear about your experience, as it does not match the standards of the homes we build. Every home has to pass several inspections during the building process. We do have several warranties covering our homes and we are glad to hear that you are filing claims through our portal. We are experiencing delays due to COVID-19 and apologize for the longer time periods for resolving some problems.

    Verified purchase
    Punctuality & SpeedStaffCommunication

    Reviewed July 25, 2020

    A new build usually doesn't have any issues as an old the home would. I'm not a fixer-upper type of person so I wanted a new home that I didn't have to do anything, just to move in. I've been looking for a home for over two years and I was driving through some development in Zebulon. I liked it and we went from there. LGI was the first one to take me all the way so they're all good on that. My rep was Jorge and he was fine. I had no issues with him. He was sending pictures of everything that was going on and kept me in the loop of things. I had a couple of hiccups but outside of that, the experience has been great. I was a maybe a week later in regards to closing than the original date they gave me but it was due to COVID. Everything was efficient and still ran smoothly.

    The people are nice. I enjoyed working with the people that helped me out during the process. Things ain’t all great, but they're all good. I've been in the house for two weeks today and they said I got 30 days to look over everything then give them a report. It's got little stuff which wasn't discussed during the walkthrough but if it's not urgent, they're not doing anything right now due to COVID and I can definitely understand. The community is nice and very quiet. I do have a furbaby so the doggy park was fine. She seems to like that. I don't have any neighbors right now so that's good too. They're still building. I was a part of phase one so everything is not filled up.

    Thanks for your vote!
    LGI Homes
    Response from LGI Homes

    Hi Rachelle, thank you for the review. We're glad that you are happy with the home and we appreciate you understanding the few delays that occurred due to COVID. Congratulations on your new home!

    Verified purchase
    Staff

    Reviewed July 25, 2020

    When I went to LGI, I went right to the lady at the desk. I had a meeting with her and she was cool. I also liked the houses and the one I got was on the up and up, so that made me want to go that route. Plus, I knew this real estate guy and he was telling me about it. Since I sold my house not too far from there, I’d seen an opportunity to get one and I went with it. The purchasing process was easy and LGI made it real simple for me, so they were good. They were really professional, too. The whole thing took a couple of weeks to complete and it was awesome. I’m enjoying my new house so far and I like the open floor plan spaces. It's laid out pretty new and whoever did it did a good job. Other than that, everything about the house has been all right and I like everything that’s going on with it.

    Thanks for your vote!
    LGI Homes
    Response from LGI Homes

    Hi Walter, we appreciate you taking the time to leave a review. Our goal is to make the buying process as simple as possible, and we're glad you thought it was! We are happy to hear you are enjoying the layout and design of your new home. Congratulations!

    Verified purchase
    PricePunctuality & SpeedRatesTransparency

    Reviewed July 24, 2020

    A lot of these houses are built in the '60s or '70s. They aren't updated and it's already the best price for a house that's 1,100 or 1,200 square feet. I was on Zillow and from looking, I found out about LGI Homes. I went with a new build as it's in the area of what you get as far as square footage and the person I worked with at LGI was Leo. He was good. He answered or got someone that could answer whatever question I had, but once we went into the process, I didn't know what to expect or what the next step was. Being a first time homebuyer, I didn't know the process, so there was confusion a few times, but not that it wasn't explained well. That could be done better though, by providing a breakdown of the steps following the financial process or once you get into that.

    It took a while to finalize because we picked the spot before April and then we didn't close until the end of June. Other than that, everything went good. I work in construction so I know that what I have is a starter home. They're like tract homes. They all go up quickly and the same and there are differences in this and that in some of the higher end builders, but it's nothing drastic. The only thing I was not a huge fan of is the vinyl flooring, the stick down flooring. It gets messed up really easily. It's cheap and I know it costs more money to do the clip together (laminate stuff). It looks like wood. It looks the same, but that stuff's a little more durable and it doesn't peel off. This one is like a sticker. Still, I like the home and I'm happy with the community as well.

    Thanks for your vote!
    LGI Homes
    Response from LGI Homes

    Hi John, we appreciate your review! We are proud that we can offer affordable new construction homes to compete with some of those resale options. We are glad that overall you had a positive experience working with Leo and that everything went smoothly. Congratulations on your new home!

    Verified purchase
    StaffTransparencyHonesty & Transparency

    Reviewed July 24, 2020

    I came across LGI through my realtor and I went with them because the program was helpful to me. The rep was good. The process took three to four months because of COVID and I'm not really satisfied but I'm glad I'm already in. The quality is not too bad and I like everything about the home. Everything's good and up to date. However, I really thought we were gonna get grass in our backyard and that wasn't done. That's the only downfall I didn't like, kinda been lied to. Now, I have to buy all of it. I also noticed there is water in the corner when it rains. I don't know what's up with the drains. The water comes up high sometimes to my yard.

    Thanks for your vote!
    LGI Homes
    Response from LGI Homes

    Hi Ernest, we appreciate your feedback. We are glad that you are happy with your home overall!

    Verified purchase

    Reviewed July 23, 2020

    I wanted the convenience and availability of a new build. My Realtor told me about LGI. I picked my home online, and I live in the neighborhood already. The quality is as expected. It's good. As far as the community, I love it. It’s good, too. Working with LGI Homes has impacted my life positively, and I'd definitely recommend them.

    Thanks for your vote!
    LGI Homes
    Response from LGI Homes

    Hi Melissa, thank you for the review! We are happy to hear that you would recommend us. Congratulations on your new home!

    Verified purchase
    Online & AppStaff

    Reviewed July 23, 2020

    My friends gave me their website and the purchase process was wonderful. I had a good experience with the rep. I am a first-time owner and I don’t know that much about it. It was stressful because of doing the papers and all those stuff, but it was a good stress. In general, everything was good. The quality of the house is good as well and the community is very quiet. I really like that. I also recommend two of my friends and they purchased already.

    Thanks for your vote!
    LGI Homes
    Response from LGI Homes

    Hi Clelie, thank you for the review! We are thrilled we were able to help you through your first time buying. We appreciate you recommending us to your friends. Congratulations on becoming a homeowner!

    Verified purchase

    Reviewed July 21, 2020

    They gave me everything that I needed to know. They made me feel comfortable and everything just went through.

    Thanks for your vote!
    LGI Homes
    Response from LGI Homes

    Hi Thomas, thank you for the review! Our goal is to make everyone feel as comfortable as possible throughout the process and we are so glad that you felt taken care of. Congratulations on your new home!

    Verified purchase
    CoverageStaff

    Reviewed July 18, 2020

    At first, I went in looking for four bedrooms, and the rep of LGI Homes asked me why I wanted a four-bedroom. I said I wanted to turn one of the rooms into a family room, like a den. That was when he introduced me to the Avery plan, which has a loft that works out perfectly. Everyone there was so nice. They are great people and I loved working with them. They helped me.

    I will recommend anyone to LGI Homes and I'm already telling friends. They help you through everything. You didn't have to do much work. They're also patient. I'm not computer-savvy, so the rep helped me a lot of times getting my paperwork through and coming over there to the office. She stopped what she was doing to help me.

    One thing I didn't like was that they never mentioned that the floor is not wood. It's linoleum. I went to move my refrigerator, 'cause I was gonna switch my refrigerator out with the refrigerator that I have. When I went to move that refrigerator, it tore my floor in the kitchen. I already have tears that I don't even know where it's coming from in my entryway as well. I told their rep and he said he was gonna come and see if he can fix it or find out if they can fix it or give me a deal on fixing it. But I'm already looking into seeing if I can just get a wood snap down here, 'cause they're not big areas. But I would appreciate it and I never have a problem with any other thing. I love my home.

    Thanks for your vote!
    LGI Homes
    Response from LGI Homes

    Hi Tracy, thank you for the review and feedback. The Avery is a fantastic home and we are glad that it fit your needs! We appreciate you referring us to others and are glad that you enjoyed the process. Congratulations on your new home!

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    Customer ServiceStaff

    Reviewed July 17, 2020

    Overall, the customer service of LGI was good. We went through another Realtor who was also helping us along with my niece. They worked with the LGI team and things went smoothly, even though, it took some time because of communication. But overall, the process was good. So far, I like the style and the way the house was built. The inside is very nice too. It's a little different from where we are moving from.

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    Response from LGI Homes

    Hi Hanjou, thank you for the review. We are glad the process was smooth and that you like your home!

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    PriceStaffRates

    Reviewed July 16, 2020

    I really wanted a new construction house and LGI Homes had some good options. They were highly rated too. The price point was there as well. So, that was another influence on my decision to go with LGI. I looked at some other builders as well, but I did my background research. Ultimately, I just felt the most comfortable with LGI.

    They did a wonderful job. The build quality is great. I've got granite countertops. I've got everything that was provided. It's not particle board. They really put good quality insulations inside the house. They used top quality stuff. I was pleasantly surprised. They didn't just slap it together and be like, "Oh, here. Give us your money." The neighborhood's incredibly quiet as well. I've got a pond on one side and on the other side, I've got a woodline in the backyard. On the other side of my house, I have a neighbor, but they are very quiet. There have been absolutely no issues. I've definitely had a very good experience with LGI Homes. For me, they've been absolutely amazing. I would recommend anybody that's trying to buy a house, to go through LGI.

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    Response from LGI Homes

    Hi Cody, we truly appreciate your review. We pride ourselves on our quality construction and are glad that you were pleasantly surprised! We appreciate your recommendation. Thank you for choosing us and congratulations on your new home!

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    Reviewed July 15, 2020

    I was looking at some places and my son and daughter-in-law found LGI Chase Run. Everything looks good and the house is beautiful.

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    Response from LGI Homes

    Hi Debra, thank you for the review. Congratulations on your new home!

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    Reviewed July 14, 2020

    LGI was first one we came to and we loved everything about it. It was my first time buying a house and it went as smooth as could be. It was an incredible experience. I have high regards for everybody there and the whole process that they put on. It's a great house. We absolutely love it.

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    Response from LGI Homes

    Hi David, thank you for taking the time to review us! We love helping first time buyers and are excited that you enjoyed the experience. Congratulations on becoming a homeowner!

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    Customer ServiceCoveragePunctuality & Speed

    Reviewed July 13, 2020

    I tried to purchase a home with them back years ago. But I got into a car accident and I lost my job so I couldn't go further with getting a house. Seven years later, I remembered about LGI and I saw that they were building one in Magnolia and I jumped on that so I didn't have to change my kid’s school. Their customer service was perfect. Everything was great. The only thing was I got to find out my closing date only about five days before. I would have liked to have known maybe about two weeks before, but it all worked out in the end. They tried their hardest to make it there. I loved that I have a covered back porch. The only thing that I wish that could have been changed is my backyard. It is at a slope and I'm gonna have to come in and try to get it leveled out.

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    Response from LGI Homes

    HI Christen, thank you for the review! We are so glad that you remembered us when you were ready to purchase and are happy you had such a smooth process. Congratulations on your new home!

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    Customer ServiceCoverageTechPriceMaintenanceStaffRates

    Reviewed July 11, 2020

    We stumbled upon LGI Homes. They had some signage in our town. We live out in El Reno and so we followed the signs and found the house. We were looking at a few different brand new homes. Ralph Coleman is also building a new housing addition and the main reason we decided to choose LGI is one, the location. It's right out by our lake, which is amazing. Two, the square footage that we could get for the price. Even though it doesn't have all of the upgraded amenities, the square footage was amazing for the price.

    They're amazing. I loved Kristen. She's the office manager at the one that we went through. Taylor was our Realtor. Both were super nice and super helpful. Keith, the regional manager, came out and met us when we had an issue with our cabinets and made sure that they all got replaced before we moved in. Everything we could ask for. They were great. However, the craftsmanship has not been as great as we thought it would be. For instance, we had this spot in the yard. The grass kept dying. My husband finally dug it up and there was all this mortar and brick underneath it. Then, we did have an issue with the cabinets. Whenever we were going through the building process, one of the windows never closed, so they had to come in, take the brick off the back of the house and rebrick it.

    They were very great about fixing anything that is our concern. However, the fact that we have to be the one to find it and bring it to their attention is a little disconcerting sometimes. Right now, the only issue that we have with the home is that on one side of our house, the water doesn't drain. There's standing water between us and our neighbor, which there's no one that lives in that house yet, but we told the maintenance manager out there, and he assured us that they're gonna fix it. But we've lived in the house now for a little over a month, and there hasn't been any movement to fix it. So, the maintenance, that side of it, I'm not as pleased with as the customer service side of things. But everything that we find, they're more than willing to fix it.

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    Response from LGI Homes

    Hi Tanesha, thank you for your review and feedback. One of the benefits of buying a new home is having the warranties that help cover any problems that may arise! We are glad to hear that we have been able to help resolve the couple of items that came up. We are glad that you appreciate the location and the lake next to the community! Congratulations on your new home.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 10, 2020

    I came in with my two children. The LGI rep, Sammy, told me all about the school. Before selling me the house, he told me about Brooksville, which I liked. So that's what got me. Not much about the knowledge that he had because he already has but how he treated me as a person. He was very like family. He doesn't treat me like a stranger.

    They did the closing really quickly. They are much better than any other company. It's built a lot better than other new builders that I went to. They're bigger and nicer. I decided to go with them because they are energy savers. I'm also very satisfied with the amenities. I love the community as well. It's very peaceful. Everything was really good. I'm happy. I cannot say anything bad about LGI Homes.

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    Response from LGI Homes

    Hi Danielle, we appreciate your review! Our goal is to provide everyone with a personalized experience and to help make the process as smooth as possible, and we are excited to hear that is exactly what you liked about working with us! We are also glad that you love your home and community. Congratulations on your new home!

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed July 9, 2020

    Everything went well with my experience with LGI Homes. My Realtor and I were looking and then my price range was too low for another place we were looking at. So we went over there at LGI Homes and looked. It was great. The rep was very nice. The whole process was fast and smooth. The quality is good, too. I like the backyard size. It's spacious and bigger than what I thought it was gonna be. The community is quiet as well.

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    Response from LGI Homes

    Hi Keiarria, thank you for taking the time to review us. We are thrilled that we had a home available in your price range and that your hard is larger than you expected. Congratulations on your new home!

    Verified purchase
    PriceStaffRates

    Reviewed July 8, 2020

    The LGI salesman, Neil, was fantastic. He was very persistent with the finance team and seemed like he was really on top of stuff. Some people might almost say that he was kind of bothersome but I'd rather have somebody like that than somebody that just drops the ball and not look out for your best interest. Also, I love the house, the master bath, and the master bedroom, although the kitchen could have some more cabinets.

    I don’t have a home issue but the ants in the neighborhood are unreal. We had terminators out and we dusted around the outside of the house but we still have ants coming in. They've ruined a couple of hundred dollars worth of stuff in the pantry already. I have another terminator coming out. There's a community Facebook page and people are just all complaining about the ants. Other than that, all the things that were seen on the final walkthrough have been fixed. The builder, Dan, was very attentive and had no issues with any of the things we found or whatever we wanna correct.

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    Response from LGI Homes

    Hi Erik, we appreciate your review. We are glad that Neil was so helpful throughout the process. Ants can be troublesome and we hope the next exterminator does the trick. We are glad that you are enjoying your home!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 7, 2020

    We ended up finding LGI Homes through our Realtor. This was originally a home that we weren't planning on seeing but it was in our neighborhood. We liked it, so we ended up checking out. We walked in, and we were just really impressed from the house from top to bottom when we first got here. They're pretty good. There were just some small back-and-forths with having to get some dead trees removed from the backyard and took a little bit longer than we were really used to. It took a lot of back-and-forths between our Realtor and LGI.

    Then, there were a couple small things from the initial home inspection that took a while for us to get resolved. There's even one of them we're still waiting on getting resolved. But Taylor, the rep, was a really great guy. I really appreciate everything that he was doing. A lot of that friction came once the Coronavirus hit. There was a problem with LGI's preferred lender, and they became a really drawn out closing process, which contributed to some things, either getting overlooked or getting pushed to the side.

    In terms of the community, this is one that we had heard about and we really liked. It's in Mimosa Bay. We really enjoyed the gated community and the setup of the community. It wasn't like other new-built neighborhoods wherein a lot of the other ones, the roads were pretty straight and you can really see that all the new-built homes looked pretty much the same on a long street, and it wasn't very a mature neighborhood. But this one, the roads definitely helped masked it as more of a new-built neighborhood. As for the home itself, we really liked the kitchen and the open floor plan in the main area with still separate dining room. The kitchen was a huge selling feature for us as well.

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    Response from LGI Homes

    Hi Brian, thank you for the review! We are thrilled that you decided to take a look at our homes and that you were impressed. Mimosa Bay is a beautiful community and we hope you enjoy it for years to come!

    Verified purchase
    Staff

    Reviewed July 6, 2020

    One of my friends was purchasing a house here in LGI Homes. My other friend is a Realtor and my Realtor told me also that this house was pretty nicely located and if I wanna come over. I fell in love with the house. I'm enjoying my new home. The only thing that I was upset about was that it didn't come with the grass from the backyard. It was something that we need to purchase separately. But other than that, it's good. The rep I worked with was nice. He was open-mind to help us and everything that we were needing. So, I was just happy with everything that he did for us. He was so friendly. He was on top of everything. Everything went smoothly and the service that the rep gave us, I was absolutely happy with it.

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    Response from LGI Homes

    Hi Jennifer, thank you for the review. We are so glad that you are enjoying your new home and that the process went smoothly.

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    TechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffRatesValue

    Reviewed July 4, 2020

    I was living in Florida and I wanted to relocate to North Carolina in the Raleigh area. I've used an LGI development near me in Florida. They gave less land there but I could see what the house was like. I drove up here and they were giving the inducement of paying most of the closing costs. That was a big factor in deciding LGI over another builder. The only negative I had was we had trouble getting an appraisal. They got a lowball appraisal from the appraisal person and they were waiting for an additional house to close to get me in. But they had my money the whole time. They let the lender have my cash from April 9th. And I thought I was closing in the middle of April. I sent 20% down to the lender and wired the money but I didn't close until the middle of May. It was almost six weeks in hotels and it took a big cut on my budget.

    The salespeople were very nice and the office manager was helpful. They did not expect the lowball appraisal. But the fact that it took so long, I felt that LGI should have helped me out a little better. And they didn't divulge how low that appraisal was. I paid 218 for the house, which I think is a fair price, but I would have appreciated some help with the hotel.

    Also, they did not put in the bank of vertical shelving in the master closet. So I'm waiting for them to install that. And when Best Buy installed my washer dryer, I had a leak into the master closet. LGI was very helpful. They got on to it right away to make sure it wasn't them. I had a little leaking onto the kitchen sink, which was the LGI’s plumber’s fault, and they fixed that. The plumber took off part of the drywall which LGI said they would take care of for me and Best Buy will pay for the damaged carpet because we ascertained it was simply the connection. They had not connected the fittings to the washer correctly. I'm at the stage where the carpet has been paid to be taken out and re-installed. Other than that, I like the house. It's a good value and it's built nicely. The aspect of paying for most of the closing costs is reasonable.

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    Response from LGI Homes

    Hi Hermine, thank you for taking the time to review us. We apologize for the delay in your closing but are glad we were able to get you into a home and quickly resolve the couple of items that have come up. We appreciate you choosing us and hope you enjoy your home for many happy years!

    Verified purchase
    Staff

    Reviewed July 3, 2020

    The location was my main concern and LGI has a pretty good spot. The house is located where I wanted it to be. Their rep was able to answer all my questions during the purchase and for the most part, we were able to seamlessly do the transitions and all that. It was good. And I feel great about the home. The upgrades and the appliances are nice. Also, the house is pretty much ready to live in. It was a great find.

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    Response from LGI Homes

    Hi Juan, thank you for the review. We are excited to hear that we had a beautiful home available where you wanted to live! Congratulations on your new home.

    Verified purchase
    Customer ServiceTechStaffTimeliness

    Reviewed July 2, 2020

    I love the interior built itself, the setup, the round corners, and the edges around the house. I like what LGI used in the house itself - faucets, countertops, and moldings around the house. Everything was to the expectation that I was needing at that point in life. The rep was great and very informative. And if it's information he did not have at hand, he would find it for me within minutes and reply to me or call my number. He gave me his personal number and he would be involved in emails. He was very responsive and for that, I'm very grateful. I called them to find out if I was approved and when I called to reach out, I was told that everything was good. Everything came out perfect without them having to need any additional information. I love the experience with LGI. I recommended the rep I worked with to two other friends.

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    Response from LGI Homes

    Hi Gustavo, thank you for your review! We are so glad that you love everything in the home and that the process was smooth. We appreciate you recommending us to your friends!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 30, 2020

    A friend of mine bought a home as well at a different location, and after he told me, I waited for a month then I drove around to all of the areas that LGI Homes had. I then went online and requested some information. The Realtor who worked with me, he called me, emailed me right away and just started a conversation about it. He took his time with me and he was patient on showing me the homes. Throughout the whole process, it was just very smooth. However, it looks like the fencing on the house was put up really quick and a lot of the boards weren’t even nailed down, which I already took care of it.

    Sometimes when they move quick, they tend to miss things. It's common, but it was just attention to detail on the finished product. Still, this is my first home to buy, and the customer service was incredible. I was waiting for the horror stories that everybody talks about (the whole process and everything on buying a home), but I can't say one bad thing about the whole process. They worked with me, they talked to me and they never missed a beat on communicating with me the whole time through email, text, and calls.

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    Response from LGI Homes

    Hi Javier, thank you for the review. We strive to make the process and simple and smooth as possible and are excited to hear that is the exact experience you had! Congratulations on buying your first home!

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedMaintenanceStaffValue

    Reviewed June 27, 2020

    My brother was looking for an investment property and when we drove by the neighborhood, we found LGI Homes. He ended up not buying the property and I did. We lived just three miles from here, so we were already set in this area. They were thorough in their initial presentation and answered most of our questions before we asked them. It was easy and you can't know everything, but there were some things the salespeople didn’t know about. For example, I didn’t have a mailbox for the first month that I moved in, and I got called into a bit of a contest between the developer and the builder. That wasn’t okay for me as a homeowner because I was chasing things around and it took me a lot of time. Once everybody got their ducks in a row though, they were very quick to give me the mailbox.

    I'm not angry about it, but that could have gone a lot better. It would be nice if the salespeople could find out more, like what the developers are going to be doing on the other side of the property, to give people more information and make a better decision. Other than that, I'm also a Realtor, and I look at a lot of what's being built around here. To get the same amount of space or better, I would have had to spend another $30,000, so I think it's a great value. We have had some issues with our walls here, which they're planning to fix, but that was due to a bad contactor that they got. That happens. Now, I've sold another home in the neighborhood as well.

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    Response from LGI Homes

    Hi Andrea, thank you for taking the time to review us. We do our best to provide all of the information we can at the time of your tour so that you can make the most informed decision possible. We apologize for some of those miscommunications and are glad everything got sorted out. We do believe that we offer an incredible value and are glad that you agree!

    Verified purchase
    Customer ServiceTechPriceRefunds & PayoutsStaffRatesTransparencyTimeliness

    Reviewed June 26, 2020

    On Zillow, there was a new construction home. It was on Violet Lane and sketches are all that it showed on the internet and Google, but there were way more homes than what the internet showed. We heard about LGI and the two main qualities that we loved about them were definitely the neighborhood and the price. The price was great, but unfortunately, we didn’t get to lock it in the first time we went. It went up a little bit because, every third quarter, it goes up. Also, the process started off great, but then from there, it turned into a nightmare. I never got any updates from the person that was helping me. My lender took off on vacation and didn’t tell anybody, so we ended up moving in about almost a month after I was promised to be moved in.

    I was supposed to sell my house, then I was supposed to move in the next day. That didn’t work and I ended up having to pay a lease back and all kinds of other fees that came out of my pocket. The service was absolutely horrible. I had buyer’s remorse like crazy and it was extremely difficult, but I stuck with it because I needed a new home, period. Towards the very end (almost a week before closing), we had a huge meeting with the guy that was supposed to be helping me, his manager, the lender, and my realtor. We had a big old phone conversation and got everything straightened out. From there on, day by day, I was informed. Apart from that, the home makes me extremely happy. The spacings are huge. We got the biggest plan that they had for the price, which was the Osage.

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    Response from LGI Homes

    Hi Javier, thank you for taking the time to review us. We are disappointed to hear about the lack of communication - that is not like us at all! We are glad to hear that you were able to get everything sorted out and that communication improved from there. Congratulations on your new home - we are thrilled to hear that you are loving it!

    Verified purchase
    PriceStaffRates

    Reviewed June 25, 2020

    My friend was looking at older builds, but then we found out about the same price range for a newer one, so we went with LGI. I first heard about them by Deana D. and Casey D. When we interacted with the rep, it was all good. Jessica was always there whenever we had a question. Even if she didn’t have the answer, she would try and figure it out. However, when you do construction, sometimes there’s a whole miscommunication. With the pandemic, half of my boyfriend's job is working from home and knowing that, we asked LGI about the Wi-Fi beforehand. They originally told us that the lines were already buried before we moved in.

    They told us that it was with Comcast and AT&T, and now, apparently the lines aren’t buried at all. Windstream told us that we should get a lawyer if we want to because they were supposed to have the lines buried before even construction started. My friend also said that it took her a year to get any kind of Wi-Fi, so we’re in a huge bind right now. We’ve also walked by the amenities but they’re still closed for the whole year apparently and everyone has been upset about it because we’re still paying our dues. Besides that, everything else was good. I love the home.

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    Response from LGI Homes

    Hi Jessica, we appreciate your review! We pride ourselves on our affordable homes and are happy that we were able to help you find a new construction home for the same price range as an older one. We do apologize for the miscommunication on the Wi-Fi and hope to have it resolved soon. We would love to open our amenities, but believe having them remain closed is the safest thing we can do for everyone.

    Verified purchase
    Staff

    Reviewed June 24, 2020

    My husband did an internet search and found LGI Homes. LGI had better reviews than D.R. Horton, which was why we went with them. Victor, the LGI Homes rep, was awesome. When we met with him, I mean, he was very sincere. It was a great experience with him. My husband is an electrician. We did the walk-throughs at the different stages of the build and the quality of everything they did was amazing. On the opposite side of the coin, we went to D.R. Horton because we were torn between a model from them and one from LGI. It was the worst construction he has ever seen. The house we got from LGI Homes was already built and all ready to go. It's perfect and energy-efficient. We just wish certain that neighbors would keep their dog from barking at all hours of the night. Other than that, the neighborhood is cute and we like it.

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    Response from LGI Homes

    Hi Angela, thank you for taking the time to review us. We're thrilled that our reviews and quality constructed helped you choose LGI Homes for your new home! Thank you for choosing us, and congratulations on your new home.

    Verified purchase
    StaffLoan Process

    Reviewed June 20, 2020

    LGI is veteran-friendly, being that I’m a US Marine. They used my VA loan in order to help purchase the home. I guess the overall location of where it is as far as like where it is from the schools, and I guess the selection of the house that we had. Arlene, the home consultant, was amazing, and so was Ricky and the other lady who did the closing. They were very professional. They made it easy for us to get our paperwork in there. I was at work majority of the time, so they, together with my wife, did an outstanding job. They got us in our home under a month. I don’t have any negative things to say about the quality of the house. The community is cool too. It’s very quiet and nice.

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    Response from LGI Homes

    First of all, thank you for your service! We appreciate you taking the time to leave a review and are happy that you are enjoying your new home and community. We hope you enjoy it for many more years!

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    PriceRates

    Reviewed June 19, 2020

    All the LGI Homes people were great to work with. I went with them for the price and it's also a new-construction home. The new home is very fine. It's good construction. But I want something for the backyard. In some construction homes, the backyard is finished. Maybe in other areas, they are doing the backyard. Also, the LGI Homes in different places have finished-construction basements. This home just make like the store. It’s not a basement.

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    Response from LGI Homes

    Hi Mahomoud, thank you for taking the time to leave a review. We are happy that we were able to offer you a new construction home at a price you are comfortable with! Congratulations on your new home.

    Customer ServiceStaff

    Reviewed June 16, 2020

    Tour visit - I visited LGI last Sat with Grant in Spring Hills, TN. I had the worst experience in my life. I felt like I was a a used car lot, the customer service was horrible! I will never use LGI. Unprofessional!

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    LGI Homes
    Response from LGI Homes

    Hi Tracy, we appreciate your feedback. Our goal is to provide you with all the information you need to make a decision on if the community and home is a right fit for you. We wish you luck in your search!

    Verified purchase

    Reviewed June 12, 2020

    I wanted to get a brand new home and they had a really good deal. My Realtor found the place and then we liked it when we first got there. We worked with Mariana and she was welcoming and she worked my needs. It’s a brand new community. But I would like for them to put more street lights. The whole neighborhood is dark. There’s no lights in the parking lot and there’s no lights in the common shared sidewalk with the houses. It’s all dark at night so it’s hard for people to find houses if they are trying to go over to your house at night. Walking along dark sidewalks is not welcoming. The amenities are good but they should install a pool somewhere. Overall, my experience was good from the beginning until the end.

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    Response from LGI Homes

    Hi Adam, we appreciate your feedback. We are proud to offer quality homes at a great value and are glad that your buying experience was enjoyable. Congratulations on your new home!

    Verified purchase
    CoveragePriceMaintenanceStaff

    Reviewed June 11, 2020

    LGI's rep did a good job. Whenever I had a question, he answered it. Going with them was a lengthy process but it was easy. However, now that I have my home, there are parts that I feel are a little cheap. The way that the island in my kitchen was put in was crooked. It wasn't finished. LGI's crew had to come back to put that in. Plus, there is one window that is cracked. While I know that LGI will come to fix it, I want everything to be in tiptop shape as a buyer. It seemed that LGI got the cheapest things they could get. I wouldn't be proud if I were the owner of the company. Still, I'm pleased with the house and overall, I have a nice neighborhood. Their rep is still in contact with me and he is checking to make sure everything is okay with the house I got.

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    LGI Homes
    Response from LGI Homes

    Hi John, we appreciate you taking the time to leave a review. We're happy to hear the process was easy and that your New Home Consultant is still in contact with you. Please be sure to submit a warranty claim through our online portal for any items you need repaired. Congratulations on your new home!

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPunctuality & SpeedStaffRates

    Reviewed June 10, 2020

    At first, LGU Homes rep, Kyle came out a little strong and I talked to him about it. He knew the home was gonna be gone in a day and I thought he was pressuring me. But we got along very well and he had been with me through the whole process. He was very knowledgeable. Everybody from LGI Homes that I dealt with took a personal interest. They realized that I was eligible and that I was going to make sure that I got what was promised me. They were always open to take my calls and answer questions, e-mails and texts. The responses were always very quick. They worked really well with my team of mortgage lenders and insurance people, so the process for me was very smooth.

    I’ve been very happy with my home. Initially, I understand that I bought one that amounts to a starter home. But I've also bought a starter home twelve years ago, and the quality of the LGI Home is much better. I've had some minor issues prior to closing and one or two after, but they’re minor. It’s in a small community and that’s one of the reasons why I bought here. It’s one of the only places where you can actually get a decent piece of land. Overall, I got what I was expecting and that wouldn't always happen when you buy a home or when you deal with large businesses.

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    Response from LGI Homes

    Hi Gregg, we appreciate your review! We strive for exceptional customer service and are glad that you enjoyed working with Kyle and that the process was smooth. We love to hear that you appreciate the quality of your home. Congratulations on your new home!

    Verified purchase
    TechHonesty & Transparency

    Reviewed June 9, 2020

    We drove in at LGI and they opened the door during COVID, so we got a one-on-one experience and it all went uphill from there. The purchase process was good. Right then and there, they showed us the best house on the block. They showed us the five-bedroom and then they showed us the four-bedroom and three-bedroom. We went with the five-bedroom and I'm satisfied with the purchase. They were in a contract with a mortgage company and they gave a $7,000 credit. It was all legit and there was no shady business. Everything was honest and did background checks on each other. It was a smooth process from going into the contract to closing.

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    Response from LGI Homes

    Hi Johnnie, thank you for the review. We're glad you enjoyed working with us and our process. Congratulations on your new home!

    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedMaintenanceStaffLoan ProcessRates

    Reviewed June 7, 2020

    LGI was within my price range and had the features I wanted. The guy that showed us around was very helpful. He answered all of our questions. But the process of getting my paperwork together for the loan company was a struggle. The house is nice and I'm satisfied with it. There were a few items that I requested to get fixed and I still haven't gotten them fixed yet. But overall, they did a good job with the quality of the house. I submitted three requests for the items to be fixed. I've also reached out to the property manager. He came by and looked at the request and he told us to go ahead and report it to the portal then he will have the service scheduled to fix it. But I still haven't heard anything. I'm a little bit disappointed with that part.

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    Response from LGI Homes

    Hi Lackrag, we appreciate the review. We apologize for the delay in getting your items taken care of; some of our warranty processes are currently delayed due to COVID-19 and we will get those things fixed as soon as we can. We are glad that you are enjoying your home and hope you spend many happy years there!

    Verified purchase
    CoverageSales & MarketingPriceStaffRates

    Reviewed June 6, 2020

    The combination of the price, the builder incentives, and the amount of home that we were getting for the money led us to choosing LGI Homes. We were shopping for a new home or an older build in the Sacramento area. We were looking at some new construction nearby, and I had seen an ad for LGI online. I said, "While we're out here, I wanna go over here and check these out.” When we found LGI, with what we could get for the same amount of money compared to what we could get in Sacramento at a used home, it just made so much more sense to go with a new one. We knew that when we moved in, we would have no problems, that we had the warranty on all of the construction. We’ll have a brand-new roof, furnace, all of that. No mold, too.

    We met with the Realtor, Steve, and it was super easy. They had three options of the one-story I wanted. We started with the smallest one and then worked our way up. The smallest one was too small. The middle one, we were going, "This might work." We saw the larger one and we wanted to go back and look at the middle again but we were like, "No, we're definitely going with the larger one." One of the things with LGI is that you don't have the options to upgrade. What you see is what you get, and that actually helped. They didn't even have models. It was like the home that you look at is what you're buying. It made the purchase really easy. No hassle, no negotiations. There is a base price and then you add cost for everything that you want. Although, there were a couple of things I would've liked to have differently that I can do myself. For example, the carpet in the hallway, I would've preferred flooring.

    Our home was sold before and it fell out of escrow, so it was pretty much built. There were a couple of minor things that needed to still be touched. But by the time we were ready to close, which was in less than 30 days, it was ready for us to move in. We've only been here for two weeks but so far, it's been great. We haven't seen any major flaws in the build. There's always a few minor things here and there but Ron, the construction manager, has been real responsive and came and touched up a couple of things.

    I really like the wide streets. There are sidewalks, too. We both love how quiet it is here and where it's at. I’m not crazy about the bugs, though. We're not far from some rice fields and we didn't think about that when we bought. The bugs at night are really bad. But obviously that's not LGI's fault. We like to go out for a walk or a bike ride and the neighborhood itself is great for those. We're an exit away from the nearest town and about 30 minutes away from Sacramento. There are amenities available and I'm fine with that. It's a very low crime rate and there's nobody here but the people who live here. My insurance rates are low because of that.

    I work from home, and I love being here and how spacious, light, airy and totally relaxing it is here. We came from an apartment complex, and being in a home, it's just quiet. There's no music next door and nobody's running the vacuum upstairs. As far as our lifestyle being at home, it's just been blissful really. I tried to get both of my girls to buy. I was like, "They still have homes for sale."

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    Response from LGI Homes

    Hi Brenda, thank you for the review! We do believe our homes are a great value and are glad that you agree. There are several benefits of owning your home over living in an apartment and we are thrilled that you are enjoying them. Congratulations on your new home!

    Verified purchase
    Customer ServiceSales & MarketingRefunds & PayoutsStaffLoan ProcessRates

    Reviewed June 5, 2020

    I was looking at houses in the Arlington area. I wasn't finding what I was looking for and the houses were being snapped up before I could even make a decision. My real estate agent put me in touch with Monica at LGI Homes and they did a financial comparison. I realized that was a better route to go. Monica was wonderful. She was my original rep. She called me weekly 'cause I purchased a home in December. But because of trying to get the building permits 'cause of the Coronavirus, I wasn't able to move in. But at any rate, she was wonderful. She kept me posted every week. If I had any questions and she wasn't available, she always got back to me, sometimes on the weekend. I've always been able to go to her. She got a promotion and she deserved it.

    I was turned over to a guy named Eddie, and what a difference. I know he did some stuff but he never called me or kept me informed. If I had a problem, I never knew what the solution was. And then, if I talked to anybody else in the office, they laughed a lot and they just disrespected me. They didn't take me seriously. If Monica couldn't do anything about it, she would call somebody that could. But I called Monica and asked, even though it wasn't her position, could she be with me at the signing and she said yes.

    The biggest problem that I had is that after I had signed the paperwork and at the closing, the concierge with my real estate has been trying to get the electric meter turned into my name, and just was told time and time again that it was a business meter and they couldn't have it turned over onto my name. The rep tried it weeks before the closing, and then he tried after the closing. I spent hours on the phone before I could find out what the problem was, and also because Eddie, the guy that was supposed to find out what was going on, the only thing he said is, "There's nothing I can do about it."

    What happened was they had taken out all the meters on my whole street. It's all new, but they hadn't taken out mine. When I explained that to Eddie, he sent somebody out to take a picture. But I got disrespected by that guy, and he said, "I won't even show Eddie the picture, then. I can't help you.” He just laughed at me. When I finally got to the bottom of it and explained to Eddie what the issue was, the switch got turned on. But I went 24 hours without air conditioning in the heat. They didn't come out when it all of a sudden turned on. When I asked Eddie when the business meter was gonna be removed, he said next week. Next week came and it wasn't removed.

    I called Monica and said, "What do I need to do to get rid of this business meter? They disconnected my neighbor, but not me." She was at the hospital. Her mother-in-law had a stroke. She said, "Let me get on that. I will find out and I'll call you tomorrow morning," which was Saturday. She found out what the issue was but Eddie had already promised me it was gonna be last week again. So, two weeks in a row and he promised me. When Monica finally got back to me, she said that they have a work order in but it just hasn't been done and it's still there.

    I couldn't ask for anyone better than Monica. I can't say enough good stuff about her, but I can't say enough bad stuff about the guys that were left in the office. Obviously, the quality is like night and day between her and the other salespeople. When I was on the phone one time, I heard someone in the background saying, "Just hang up on her." And I said to him, "Who is telling you that?" And it was the same guy that took the picture. He wouldn't tell me his name. I said, "Man up. I'm asking you what that guy's name is," but he still won’t tell me.

    The home is a little cheaply made. I didn't even think to look to see if there were gutters and I don't have any. Nobody does. I thought that would be a standard. Your roof's gonna rot if you don't have gutters. What I've done is I've filled in for what wasn't there. Of course, I didn't get to pick out colors and stuff like that. But I like the house. I made the right decision for the finances that I had. I didn't go for a loan. I paid for the house. Somehow, I might've gotten quality service, but I certainly didn't. But at any rate, except for the customer service, I would recommend LGI Homes.

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    Response from LGI Homes

    Hi Sandra, thank you for taking the time to review us. We agree - Monica definitely deserved her promotion and we are excited that you enjoyed working with her. We apologize for the trouble with the meter delay, but are glad it got sorted out. We are glad that you feel that you overall made the right decision for you. Congratulations on your new home!

    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed June 4, 2020

    I was living in an apartment and I was tired of renting. I realized I can spend the same amount of money investing in a home. Half of my apartment was released and we were looking at preowned homes but they were just not in good condition. Also, if I buy that home, I was gonna be spending money on roof, appliances, flooring. So, we looked at new-build homes and LGI got our attention. If you get a new house, no one has lived in it before. You know the roof is gonna be fine for 10 years, and the appliances and the flooring are gonna be good, which was why we kinda chose new build. The house took five months and they actually got it four days before the closing date. The reps gave me updates a couple of weeks when my house was being done, so the communication was good.

    There were some touch-up paint that I did, but that was fine. I can do that stuff. The carpet is not good quality but it’ll work for a couple years. We live on a farm with cows and we kinda get the manure smell so that kinda bothers me a little bit but it goes away. With all these buildings going on, it’s probably gonna go away pretty soon. So, overall, the community is good. LGI is building a lot of homes out here.

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    Response from LGI Homes

    Hi Kyle, thank you for taking the time to review. We definitely agree with you - there are many benefits of buying new construction over resale! We're glad that we could help you out of your rental situation and become a homeowner. Congratulations on your new home!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed June 2, 2020

    Angie of the main LGI Homes office in the Presidential Glen was really helpful. She followed up, gave me updates, and explained everything to me. I like the home's location and that it's quiet. It was really a nice experience. I haven't gotten the chance to use the amenities because of the COVID-19 stuff going on, but it looks good. I can't wait to get over there, look around, and swim in the pool.

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    Response from LGI Homes

    Hi Horacio, thank you for the review. We can't wait for you to be able to use the amenities! Congratulations on your new home.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 1, 2020

    My friend bought a house from LGI Homes and referred me to them. I went over there and I talked to them. And they offered me a good plan to buy a house there. The rep was the greatest person. He explained how it works, and how everything goes. He also got a great attitude. I'd have liked them to have set up the Wi-Fi lines before we move in. They should get everything ready set up for the new home buyers to move in. But the home is great and I love it. My favorite is having the garage. Everybody in the community is friendly. I’ve been telling my friends about LGI Homes.

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    Response from LGI Homes

    Hi Jose, thank you for the review. We are dedicated to providing exceptional customer service and love hearing that you enjoyed working with your New Home Consultant! Congratulations on your new home!

    Verified purchase
    Punctuality & SpeedStaffTransparency

    Reviewed May 31, 2020

    I have been house hunting and it was getting a little aggravating ‘cause we’ll see a house and before we put a bid on it, somebody already took it. Joshua was the rep that when I got to the LGI Homes office. He explained to us the process, and it seemed so simplified that I found it hard to believe. Then he showed us the property, punched the numbers in front of us and let us talk in private. We made a decision to go forward with it.

    Going through the whole process, he kept informing me of the updates and I was able to see how much the process was going in different stages. Once the doors and the windows were up, we were welcome to come any time to pick up the key, spend whatever time we want in the home and take pictures. It was an awesome experience.

    I love our home. Right now, the builder, Adams, are building next to me. The only thing that they have that is solid is the foundation. Everything else is just wood. Our whole structure is in cement. Joshua explained to us how in different sections of the home there’s more structure with rebars of iron all around the home. We know when a storm comes we’re gonna be okay. We live in Florida and we get a lot of hurricanes so I felt confident about the quality and the structure of the home.

    The last time I went to an LGI place they have bought the whole community and they started building all LGI Homes. But the community I live in now bought the lot. The only problem that I’m having is, the next-door neighbor, he burns his grass or whatever he cuts from the yard instead of putting it in a bag. The burning catches our side and my husband told me that’s illegal in Florida. He was the only one in that corner where his house is. The lot where they’re building next to mine was always empty so he had the privilege of doing whatever he wanted. Also, me and my husband work early but he puts his music loud when it’s Sunday night.

    But as far as the home and its quality, we’re very satisfied. I’ve talked to a few people that I know already and told them about it. I have a friend who’s been buying for a while and every time, it's the same experience. He puts an offer but by the time he gets home it’s gone. I keep telling him, “You need to just go brand new. You have no worries about anything and the process is so easy. It’s not stressful at all.” Through the whole process, there was no pressure on us to buy at all. Every decision was important to us. Everything was very smooth and we were in control of everything. It went really good with LGI Homes. At the end it got a little complicated, but everything went through.

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    Response from LGI Homes

    Hi Johanna, thank you for the review/ House hunting and bidding against other buyers can definitely be stressful, and we're proud to offer a simplified process! We are glad you enjoyed the process and are recommending it to others. Congratulations on your new home!

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaffEase of Use

    Reviewed May 30, 2020

    A co-worker told me about LGI Homes and I called them. Dealing with my reps was quick and easy. They told me exactly how things would be and things were not really customizable. The home I got has been straight so far. However, LGI could have fixed my cabinet which was messed up. It looked like somebody took a big bite out of it.

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    Response from LGI Homes

    Hi Taj, thank you for the review. We are proud to offer a simplified buying process and are glad that you felt the team was very up-front about it. If you have any problems with your home, please submit a warranty claim through the online portal.

    Verified purchase
    Staff

    Reviewed May 30, 2020

    I was living in an apartment and we wanted to buy a new five-bedroom home. I heard about LGI and I came to do the interview. The reps were friendly, and they welcomed us and listened. It’s the first time we bought a home and the quality of the build is good. We got the five bedrooms and the three bathrooms. But they explained that it’s only four and a half bedrooms and there are three bathrooms.

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    Response from LGI Homes

    Hi Mustafa, thank you for taking the time to leave a review. We're glad you enjoyed working our team. Congratulations on becoming a homeowner!

    Verified purchase
    Sales & MarketingPriceRefunds & PayoutsStaffRates

    Reviewed May 29, 2020

    I was initially looking over at KB Homes and they were like, “Prices start here,” but then they have 30,000 extra in upgrades if you want specific things. LGI was in the same neighborhood and I went to them. One thing I really liked is the fact I didn’t really have options to choose from. It was kind of explained to me how you buy everything in bulk. You kinda get like the cookie-cutter house with everything being the same on the inside but it saves costs.

    It was nice that it was standard with the marble. I also really like the counters and the cabinets, like the colors, as well as the carpet and the linoleum. But there are gonna be stuff I’m gonna upgrade myself instead of like, “In every room come with a ceiling fan,” but they're not necessarily the ceilings fans that I want. It’s kinda nice that I could go out and pick and choose the ceiling fan that I want instead of having to pay for it upfront like as an option. Everything was good. There were a couple of issues here and there when I moved in. But with the quickness that the house was put up, it was kind of understandable. LGI handled it and got it all taken care of. I’m very satisfied. My sales rep was awesome too.

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    Response from LGI Homes

    Hi Andrew, thank you for the review. We are proud to offer move-in ready homes with upgraded finishes so that we can simplify the buying process and pass savings on to you! We're thrilled to hear that you appreciated our processes. Congratulations on your new home!

    Verified purchase
    Sales & MarketingRefunds & Payouts

    Reviewed May 28, 2020

    I went online and looked LGI Homes up and then found out where they were located. The next time I was down in North Carolina, I stopped in and Sam showed me the various models. We looked at a lot that I liked and that was it. As far as the build of the house, I got what I paid for. I didn't expect any more than that. I'm 75 and at this time of my life, I wasn't concerned about it lasting for 20 or 30 years. I just want something that was economical. It allowed me to buy without acquiring any debt.

    Paying cash makes a big difference as far as the process is concerned. They did tell me they would have the house ready by April 22nd which they did. I had a couple of little issues but they were not big issues. The ceiling popped out of where they were. A couple of times, the construction manager came around and he fixed them. So that problem is gone. They couldn't have done any more because they didn't advertise the homes as being anything but a good buy for the money.

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    Response from LGI Homes

    Hi Harry, thank you for the review. We're glad our team was able to help resolve the issues with your home and that overall it is meeting your expectations.

    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedMaintenanceStaff

    Reviewed May 28, 2020

    We pulled out of our contract with this other builder 'cause the building quality that they were doing was not where we wanted it to be. Then the house that LGI Homes had, the close dates were conducive and worked into our schedule so we went with them. Their home consultant was okay. I bought a lot of houses and LGI Homes could have been more interactive. They were a little less interactive with keeping in touch with what was going on. The mortgage person from the other builder was a lot more interactive and kept us informed. We really didn't get that from LGI Home's lender.

    The home is in a nice little community. But there are probably better places you can go to get a home. There were a lot of perks to LGI, but there are a lot of other things that just didn’t get done that could have been done. There were a few things on the house that I noticed that wasn't taken care of the way that LGI Homes should have by the superintendent. The front door got a hole put in it. Somebody had punched a hole from the inside. They patched it and did that and didn’t take care of it. One of the stair treads got broken. The guy who replaced the stair tread cut it in half and moved the one piece from one side over to the side and then put a new piece on the other instead of just putting a new piece in. You can actually feel that under there.

    I had pictures and brought it to LGI Home's attention. But it just seemed like it didn't matter to them since this was a spec house. Their care for the quality of the house they produce is that they are just doing their job. They really need to step up their customer service side of it. If I was a new consumer, I probably would have been disappointed because I wouldn’t have been felt like I wasn’t important. Walking into it, knowing the process and everything else, not being my first house, I knew what to expect more or less. Overall, LGI Homes wouldn’t be on my first choice to tell somebody to go to.

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    Response from LGI Homes

    Hi Lorenzo, thank you for the feedback. We should have reviewed any problems that needed to be fixed during the walk-through before closing. Please be sure to submit a warranty claim through our online portal for any problems you may have.

    Verified purchase
    Contract & TermsPriceOnline & AppRates

    Reviewed May 27, 2020

    Tina, our home consultant was good. I asked them how the house comes as far as blinds, screens and glass doors and she informed me to go to the website. When I went to the website, the website didn't say anything. There are only blinds on the first two rooms and there's no screen in the sliding door. It was something that I wish I knew. They pride themself on being affordable. By affordable it means that there are some things they don't do by not putting blinds on all the rooms and by not putting up a peephole. They were saying a lot of the new doors don't come with peepholes and they have to be custom-made.

    I want a screen to the sliding door. I’m here at the Home Depot to see how much they’re gonna cost me to put one in myself or to pay somebody to put it in. Hopefully, the same people at Home Depot will put it in as well. The screen door is $100 and for them to do it is probably gonna be $150. That's more than the glass door and they end up being more money than the price of the screen door. Also, I feel like the HOA is a waste of my money. I have voiced it multiple times and I still feel the same way. But other than that, the community is great. They still have so much to do in the neighborhood. They have multiple lots and they have gotten 25% down.

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    Response from LGI Homes

    Hi Sherline, we do include beautiful finishes and several things that would be upgrades at other builder, but we do apologize that our team member did not give you specific information. We're glad that you are enjoying the community overall!

    Verified purchase
    CoveragePunctuality & SpeedMaintenanceStaff

    Reviewed May 26, 2020

    Everything worked great. Everything went as planned in order from start to finish. I worked with a Realtor and the LGI lady that worked there. So it went very smoothly. They were very nice and very helpful. The quality of the home is really good. I really love it. I like the community. It's very quiet and the neighbors are friendly. The only thing about the home is that I was trying to fix things that when I went to the walkthrough but they haven't done anything yet. The outside of the home is not painted evenly. I noticed it and people that come over to my home noticed it as well. I'm waiting for them to see if they can come in and do a little touch up with paint and fixing a couple of things like the drawers. They won't close correctly and they get jammed. Also, the floor had a crack and my daughter's toilet has a crack on each side on the floor.

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    Response from LGI Homes

    Hi Cassandra, we are happy to hear that the buying process went smoothly! Please be sure to use our online portal to file any warranty claims for problems you may have. Congratulations on your new home!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 26, 2020

    We tried to use LGI Homes way back when and had a bad experience. We went with somebody else instead. Now, we're in a different area and we decided to try them again. This time, the rep we got was wonderful. From top to bottom, this was the easiest home we've ever bought. LGI had professional and nice people who were very willing to help us. They answered all our questions in a timely manner. They were all working as a team and I was very comfortable going through their process. They went above and beyond.

    The home we got though is not of a quality that we're used to. The walls are very thin and if I'm standing in my living room and people are standing in my front yard, I could hear them. Plus there are no linen closets. Still, it's fine for what it is. We were gonna have a home completely built from the ground up in a different subdivision. However, due to COVID, everything got pushed out. We had to get a house and we couldn't wait. LGI already had one built and available so we took it. The community we are in is awesome and so are our neighbors.

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    Response from LGI Homes

    Hi Holly, we are glad that we were able to redeem ourselves and that the process went so smoothly! We are proud to offer move-in ready homes and are happy that we were able to help you get into a home quickly. We hope you enjoy your community for many years!

    Verified purchase

    Reviewed May 25, 2020

    I was looking for a new, single-story house and there were several companies that were building those houses. We went and looked at three of them. I saw a housing development on Zillow and found out that it was LGI. We looked at a lot and the house that we like was gonna be built on the lot but we didn't like the lot. We walked away and started looking at existing houses in another area of town.

    Then, someone else's financing fell through and that's how we got this house because we liked it a lot better. It was the model of house that we wanted. But the soil in North Carolina is red clay and we have some drainage issues. We're gonna have to talk with the builder about that 'cause with all the rain we've had these last two weeks, our lawn is mushed. But all in all, we're happy with our home.

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    Response from LGI Homes

    Hi Teresa, thank you for taking the time to review us. We're glad that we were able to help you find the home you wanted! If you have any problems with your home, please submit a warranty claim through the online portal. Congratulations on your new home!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 24, 2020

    I got LGI Horse Estates through my mailer. I spoke to the rep who was very nice but it was just too far. Then I looked at their Forney home and I talked to a couple of guys there and they were really nice too. Then Shady Oaks came up. I went online and called them. My final salesman was Maurell and he was great. When I agreed on the location, the process went pretty fast and I was moved in within two weeks.

    It's my first home so I'm a little confused about little stuff to do. But my neighbors are really nice. They helped me getting my warranty and finding my mailbox so I really appreciate it. I've only been here for a month but I like it so far. It was an awesome experience all in all. It went very well and I would recommend them to anyone who's looking for a home.

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    Response from LGI Homes

    Hi Samantha, we are glad that we had a location that you liked! We appreciate your recommendation and hope you enjoy your new home for many happy years.

    Verified purchase
    Staff

    Reviewed May 23, 2020

    I had problems getting approved with the other companies and decided to go with LGI Homes. Malik, the rep, was all good and went above his duties. The community is quiet and I love my new home, which is spacious. It’s great.

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    LGI Homes
    Response from LGI Homes

    Hi Bobby, thank you for the review! We're glad Malik was able to work with you and help you achieve the dream of homeownership. Congratulations on your home!

    Verified purchase
    Customer ServiceMaintenance

    Reviewed May 22, 2020

    A new-build got a structural warranty of not having to worry about all the stuff I might have to fix when I bought a new house. The home consultant was always pretty good about answering my phone calls. The only issue I ever had was with the mortgage lender who I tend to never get ahold of. But that doesn’t really do much for him so he was fine. The house has good quality and the community itself looks nice.

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    Response from LGI Homes

    Hi Cody, thank you for the review. Having your home covered by warranties does provide extra peace of mind! Congratulations on your new home.

    Verified purchase
    Staff

    Reviewed May 21, 2020

    I saw them on Facebook and they had had a first-time buyers sign. I never bought a house so it made me go that route. They helped me out with a lot. I love the quality of the house. The community is pretty nice. It’s still ain’t full yet. But everything has been going good.

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    Response from LGI Homes

    Hi Porfidio, thank you for the review. We love helping first time buyers make the dream of homeownership come true! We're glad that you are enjoying your home and we hope that you spend many happy years there.

    Verified purchase
    TechPunctuality & SpeedMaintenanceStaff

    Reviewed May 20, 2020

    I was looking for a rental or buying and I found LGI in Craigslist. I liked the neighborhood and the area, and they were the ones building there. During the building process, the reps were on time but the brand-new house wasn’t built right. We did the walk-around before I closed and we marked all the issues. Then, when they fixed them, they were very dirty and everything had to be cleaned. When they framed a bunch of stuff or when they put the drywall on, it was not straight. You could see some beams that were quite bent. I’m not sure why it didn't occur to the person that put the drywall in the first place that it was not straight at all. You can tell that it was built quickly and with not much attention to detail. There’s also a piece of roof in the back that they're gonna come back to fix because it’s really out of whack.

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    Response from LGI Homes

    Hi Razvan, thank you for the feedback. We are glad that we were able to get some of your problems resolved. If anything else arises, please be sure to file a claim through our online warranty portal!

    Verified purchase

    Reviewed May 19, 2020

    I thought it was gonna be zero down, but it turned out, it wasn’t. But everything was good when I dealt with the consultant. In terms of the quality of the home, everything seems pretty good.

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    LGI Homes
    Response from LGI Homes

    Hi Kyle, we appreciate you taking the time to review us. We do have $0 down financing options in most locations, however the restrictions have gotten tighter with the recent events. We're glad that you still enjoyed working with our team! Congratulations on your new home.

    Verified purchase
    Customer ServiceCoveragePriceStaffLoan Process

    Reviewed May 19, 2020

    LGI was just something I looked up one day a couple of years ago and they popped up. I visited it and saw what they had to offer. I wasn’t able to do it at that time, but they gave me the guidelines of what to do to come back and get a house. So, I did what I had to do. I fixed my credit up as much as possible and they gave me an opportunity and it was awesome. I’m blessed, especially in this time, to have a home.

    Jose, the person who helped me initially, walked me through everything. Pretty good details when I did my first walk through. Explained to me what I needed to do to get the loan that I wanted to get accomplished. He communicated with me every time I needed him. Everybody was good. It was a lot easier process than I thought it would be because this was my first home. Especially with the programs that they offer and me not having to have a lot of money for a downpayment and closing costs, it was probably the best situation possible.

    I liked that LGi offered a brand new home. It's a bit different from designing your own home, but being able to be a part of the process of going there and seeing your house built and having constant communication with them, and that you can go into their office and you are someone that has rented for 10, 12 years, 5 years, 1 year and you see the things that they can offer and what it takes for you to get into the position to take advantage of those offers, it’s not difficult. So, it’s something that I wish a lot more people that are in apartments would think about how they would budget their money. Because before, if I was going to move to another apartment. I was paying $1,600 for a two-bedroom apartment and I paid the landlord who I rented it from 3/4 of her loan on that place.

    I like the community - the quietness, the view of where I’m at, the ridge—orange groves all around is something that I’ve been familiar with, living in Florida for a long time. So, I like it a lot. I have some security cameras just for safety and to be able to help my neighbors with any kind of issues. But definitely a good neighborhood so far.

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    Response from LGI Homes

    Hi Francisco, thank you for the review. We are thrilled that you followed the advice of your New Home Consultant and that we were able to help you achieve the dream of homeownership! We definitely agree that renters should look into owning a home instead of spending it on rent. We love hearing that you like your community. Congratulations on your new home!

    Verified purchase
    Staff

    Reviewed May 18, 2020

    LGI Homes' rep spent time talking to you and explained stuff to you. He went everything over and over and asked questions. He didn’t mind going back over some stuff and telling you how it goes and how it runs. I went with a new build so I wouldn't have to do a lot of repairs going in. The quality is good.

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    Response from LGI Homes

    Hi Bonnett, thank you for the review! We are dedicated to helping you understand everything about the process and the home and are glad that you felt taken care of. Congratulations on your new home!

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed May 17, 2020

    It been awesome with LGI Homes. We moved into our new house over a month ago now and we're so happy. My dad who's in another state sent me an email that there were new homes in our area in Florida for a pretty good price. We went to the LGI Homes office to check it out and we didn't even know it was going to be a possibility. I was like, "Wait. So we can actually get a new house?"

    Rebecca was awesome. She was always checking on us on top of everything. She's actually the reason why we came to this neighborhood. We had come here a while ago and we hadn't heard anything back from our consultant. But when Rebecca started, she called us and said, "Hey, how did everything go? I see you came. What happened?" She was really knowledgeable. Aside from call, she sent us texts and emails. Everybody at LGI Homes was pretty straightforward, like the mortgage person who let us know what they're doing along the way.

    Our home is amazing. We like everything but mostly the kitchen. It's our favorite part, that's why we took this floor plan. We had to wait a little while longer till they started building this model again but that was okay because we really wanted this one. We like the community, too. It's really quiet and everybody is a homeowner, which is a good thing.

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    Response from LGI Homes

    Hi Michelle, thank you for the review. We're glad that Rebecca got back in touch with you and we were able to help you become a homeowner. Congratulations on your new home!

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    Customer ServicePriceMaintenanceStaffRates

    Reviewed May 17, 2020

    We did a walkthrough of an already built townhome unit that they had. I enjoyed the area and I liked the property and the construction design. So it seemed like a good fit for me. They're still doing some constructions in the community, but it's nice to see that they're still building up and adding to it. I enjoyed the amenities. The lack of customization was something different, but at the same time, there wasn’t anything that I wasn’t getting that I wanted. So anything that I want to customize or add, I'll just gonna do that down the road. But it wasn’t a dealbreaker for me. In some places or builders, to add customization was gonna be an upcharge. So for what I was getting for the price, it was still a good deal.

    LGI has been pretty responsive for the most part. I have noticed a couple of issues or missteps since moving in, but they’ve been very good as far as getting back to me and doing a walkthrough, taking notes of what else needs to be fixed and what things were being overlooked. There's kind of a time delay in getting those fully resolved because of everything that’s going on with COVID-19 and some other restrictions, but for the most part, I haven’t had any issues or complaints.

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    Response from LGI Homes

    Hi Jasmine, thank you for taking the time to review us! We are proud to include upgrades and avoid surprise extra costs and are glad that you appreciated what was included in your home. We're happy you are enjoying your home and wish you many happy years in it!

    Verified purchase
    Customer ServiceCoverageSales & MarketingPunctuality & SpeedStaffBilling

    Reviewed May 16, 2020

    I like the LGI Homes sales rep. He was quick to get back to me on any question that I had. This is my first house and when I got the papers, I didn't understand, but he helped me a lot. I didn't know how to make a payment because when I make a payment, I prefer to make it online. I called the guy and asked if he could help me with that. He said to come and he'd help me.

    I have an issue with the door when you go to the yard. When you open it, it’s a bit tight and really hard. When you close it, it’s also really tight. It was the same thing for my room. The door was a little tight, but the guy fixed it for me. All the restrooms are so nice and perfect, but all of them don't have the thing where you put the towel. Other than that, I like everything about my new home. To me, it's perfect.

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    Response from LGI Homes

    Hi Javier, we appreciate your review. We are dedicated to exceptional customer service and are happy to hear that our team answered any question you had! Congratulations on your new home.

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    TechStaffLoan Process

    Reviewed May 16, 2020

    My loan officer that I worked with was super awesome. The guy that sold me the house was Casey and he was a gentleman. I came in and saw Casey one day and I told him what I wanted and needed and then he showed me some floor plans. I filled out some paperwork and after that, I came back in and gave the loan officer all the stuff she needed. I put down my earnest money and then came and sign for my house. The process was super smooth. It was everything they said it was gonna be. There was no surprises and they got me to close almost a month before I was supposed to originally. I love the quality of the build and I like the community. I love my new house. It made my life way better.

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    Response from LGI Homes

    Hi Justin, we appreciate your review. We are proud to simplify the homebuying process so that there are no surprises, and are glad you enjoyed it! Congratulations on your new home.

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    Customer ServiceStaff

    Reviewed May 15, 2020

    LGI does a great job. They have very good and personable people. My second language is English and my first language is Spanish and I understand everything they say. The home consultant, Kevin, took the time to explain better and everything that I can't understand. His attitude and his emotions stood out. He personally helped me out and he explained everything that I have to do step by step. They would call me every week and they would send a letter or text. They do everything I say. I’m also very satisfied with the amenities. I feel comfortable and safe. It's exactly what I was looking for and what I expected.

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    Response from LGI Homes

    Hi Marlon, thank you for the review. We're glad our team made the process smooth for you. Congratulations on your new home!

    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffBillingLoan ProcessRatesTimeliness

    Reviewed May 14, 2020

    We've been looking for a home for years. We looked into Lennar and the Ranch model homes and into KB. There was nothing that really popped out at us as far as the amenities that go along with it. But our experience with LGI has been amazing. The pricing for us was reasonable. It's expensive 'cause it's brand new but it's in our comfort zone.

    I and my husband have been looking into the area for four to five years. It was like a dream come true for us. LGI's garage opener is amazing and the two-car garage is what sold us. A couple of years ago, we attempted to buy an LGI home and it was unsuccessful. But at the time, they were one-car garage. So it was like a sign that they now have a two-car garage and it's even bigger square footage. It jumped out at us even more. We have three kiddos and we're both 24. We've been trying to achieve this huge goal for quite a while and it feels really good to finally be able to drive to my brand new house. I also love the granite countertop in our home.

    The mortgage lender loan officer, Tammy, was great. She always replied to my emails in a reasonable time. If she sent me an email, she would text me so that I could respond even quicker. Every time she needed information, she'd call. It was a lot of openness that I felt really comfortable about it. I felt open to be able to talk to her and ask her questions. I was ready to make my mortgage payment ahead of time so I reached out to her a little early and I asked for that information. I was able to make my mortgage payment the next day so I really appreciate that. We ended up closing five days before the actual 30 days so we closed early. Even Morrie, the salesperson, would check on us weekly and that was awesome too. He explained the process very thoroughly the first time. We had been familiar with the process so it was a matter of him actually gathering our information and processing it to the next person.

    I've told people to look into LGI even if it's not in my area because in general they have the same floor plans and they're all amazing. We even looked into a different area completely. We did Luckey Ranch and they look similar. We were drawn more outside of the city just for that drive. I've also recommended to a couple of my co-workers that LGI has another business around here that is worth for them to look into.

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    Response from LGI Homes

    Hi Hannah, thank you for taking the time to leave us a review! We are so excited for you and your family. Buying a home is a huge accomplishment and we're glad that we were able to help you achieve that goal! We appreciate your referrals and we hope you enjoy your home for many years to come.

    Verified purchase
    PricePunctuality & SpeedStaffRatesValue

    Reviewed April 29, 2020

    It went great with LGI Homes. One thing that kind of slowed us down was there was a delay in the handling of certain paperwork. We were asked for banking information or bank statements three times. It was a little frustrating and it slowed the process down by a couple of days. But everything went smoothly so it was all good. It was a quick process, especially with everything going on. Also, for the price that we got this home and how it is overall, it was a great value. Especially with the location, it’s very quiet and we’re very close to grocery stores and things like that. And it’s a very nice-sized home. Everything is in great condition and you can’t beat the fact that it’s brand-new.

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    Response from LGI Homes

    Hi Jillian, thank you for your review! We pride ourselves on our homes being an exceptional value and are happy that you appreciate it. Congratulations on your new home!

    Verified purchase
    PriceStaff

    Reviewed April 28, 2020

    The buying process was pretty seamless. Based on the design of the home I chose, I was given the estimated closing time. There was another model that had an earlier closing date compared to the original home I chose. The person selling the home gave me the option and said, “This home is the exact same model and it’s gonna close sooner. Do you wanna just go ahead and purchase this home?” I thought it was great and I liked it.

    I like the layout of the home I chose. Its quality is awesome. I also liked the purchase option and the fact that LGI was gonna take care of the closing cost. I like the fact that not only do I have the builder warranty, but I could also get the manufacturer warranty for the kitchen appliances like the microwave, the range, the fridge, and even the AC unit.

    I like the area and the fact that where LGI Homes built their homes, the potential for appreciation was there. Even within just the month that I’ve owned the home, I’ve noticed the appraisal value of the home go up. I also really like is the relatively low HOA fees The community amenities are a playground for kids and some joint entertainment areas.

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    Response from LGI Homes

    Hi Joseph, thank you for your review! The warranties and builder-paid closing costs are definitely benefits of choosing to buy with us. We're thrilled that you love your layout. Congratulations on your new home!

    Verified purchase
    Staff

    Reviewed April 27, 2020

    My roommate and I saw something in the internet and we tried it because we were planning to move in a house. So, we took the opportunity. The rep who sold me the house was a good person. The home is bare now and we have a big space but everything has been good.

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    Response from LGI Homes

    Hi Antuan, congratulations on your new home! We're excited that you took the opportunity to buy with us after finding us on the internet. We hope you enjoy the space!

    Verified purchase
    Customer ServiceSales & MarketingPriceRefunds & PayoutsStaffRates

    Reviewed April 26, 2020

    We were looking at homes and LGI just happened to have homes in the area that we were looking in. We were his first sale ever for our sales consultant and he was very unsure of himself. He couldn’t answer most of our questions. It wasn’t enjoyable having someone who was their first sale walking us through everything. It did not flow easily and it just wasn’t the best. They really should have had someone with him to walk him through the process. I had to make sure that he was giving me the right information by going above his head. Our Realtor and I switched over to speaking to or emailing the manager. He was much more thorough and definitely knew what he was doing.

    There were definitely a few things where LGI Homes did things cheaply or just chose cheaper options but we love the home. We bought a new build that was already complete. But from my understanding, when you buy a home with LGI, you get what you pay for and that’s it. They’re not gonna change anything. So, if you buy a house model A, that’s what you get and that’s the price. If you wanted granite instead of quartz that’s something you have to do. When we purchased the home, the entire backyard was unfinished. It was just mud. We had to pay to do the backyard. Now that we’ve done it, it’s kind of a blessing in disguise ‘cause we got to do what we wanted, but it was weird to buy a house and not have a backyard.

    The neighborhood’s really nice. The neighbors that we do have or have met because of quarantine are super sweet and very friendly. We’ve got like kiddie corner across the street. We have recommended LGI to other people that we know who are looking to buy starter homes-- like this is not the home we’re gonna live in forever. It’s just not made to be that, and it’s not huge. We are definitely looking to upgrade eventually and this does what we need it to do for now. And we can make upgrades and increase the value, and that’s kind of the goal.

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    Response from LGI Homes

    Hi Madison, we appreciate your review! We definitely put all of our sales reps through training and equip them with all the tools they need to help you through the process. That being said, sometimes nerves do kick in when it's your first time on your own with a customer! We are sorry that you felt you couldn't trust everything he told you, but are glad that the manager was able to help out. You are correct, we do not offer customization of our homes. The great news is that because the home was complete, you knew exactly what you were getting when you decided to purchase it. Congratulations on your new home! We hope you enjoy it, and your neighborhood, for many years.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffLoan ProcessRates

    Reviewed April 25, 2020

    We were online looking through HAR and we came upon LGI Homes. We went with them because of their location and our price range. The home consultant we dealt with was very professional and nice. It was a great experience. We, however, did not like when we were on the grand opening. My wife's dad was our realtor, so he was going to give us his commission to help put down on the house. The loan officer did not tell us that he could not use it at the time. She did not tell us until after we had signed all the paperwork. Nevertheless, the quality of our home is good. The kitchen is good. But, right now, the backyard is caving in and we don't like that. They didn't pack in the yard too good. They have come out once, but then it caved in again. We are waiting on a response.

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    Response from LGI Homes

    Hi Joel, thank you for the review. We love hearing that you enjoyed the experience and working with our New Home Consultant. We are sorry to hear about your backyard, but are glad that our local team is working with you on it. If any other things come up, please submit a claim through our online warranty portal. Congratulations on your new home!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 24, 2020

    I like everything about our LGI home. When we first moved up here, we thought we were just going to get a condo or a townhouse, but that was not going very well. We weren't finding what we liked. It was a combination of floor plan and space, and we're so used to having a home in Texas. When I drove into the complex, and I was driving through all this country and really nice residences with big yards and enormous trees, I liked the whole package. Once I drove into it and it went from the country into this small complex, I was like, "Oh my gosh. Can I even get this?"

    We had a nice home that was about 59 square feet down in San Antonio a few years ago that we really loved. And circumstantially, we had to move from San Antonio back to Dallas, and this reminded me a lot of it with the front porch, floor plan, flooring, and the kitchen. When I realized that we could get it, it was an emotional moment. Everything about the house is amazing. My wife and I love the kitchen and the cabinets. The home consultant did a great job. He showed everything that they had and it was not a hard decision at all. Like in everything, there were small glitches in the process, and that was waiting for this and waiting for that but we ended up closing when we were supposed to close, and that worked out really well.

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    Response from LGI Homes

    Hi Michael, thank you for the review! We are delighted to hear that you love the home and everything it came with. We hope you enjoy it for many happy years!

    Verified purchase
    PriceStaffRates

    Reviewed April 23, 2020

    I worked with Brittany and she was very friendly. I chose LGI Homes for the price and the location, and the process took a month including closing. The build is great and I like the community that I live in now.

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    Response from LGI Homes

    Hi Dominic, thank you for the review. We are happy that we were able to get you through the process in a month and that you are enjoying your new home!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 22, 2020

    After I went on Craigslist and sent my wife a link, she went on there, made an appointment with LGI, and spoke to a guy named Dee. LGI called me and told me to come so we could fill out some paperwork. Everything was done from there and we got approved for a new home. Things were done in close to a month and I like the way they did everything. The rep helped and tried to make sure we were getting a home. LGI's guys are definitely good people. I've told my family about them.

    I like the quality of the build. When I walked around my house everything was perfect. It's in a quiet community and I have friendly neighbors. I was looking forward to moving in with my two kids. Now that we're settled in, it's more exciting to come home. You are not renting anymore. This is your house now. I love and I enjoy waking up and coming home to my house.

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    Response from LGI Homes

    Hi Edgar, thank you for taking the time to review us! We are glad that you love your new home and the community. We can't wait for you and your family to move in!

    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaffLoan Process

    Reviewed April 21, 2020

    LGI Homes is a good company. It was my daughter’s idea to go with them and it went well. My daughter was in the category to get a grant on the county, and she put together a book that had everything that a loan officer needed, so things went quickly. From start to finish, it was a month and a half. We had an inspector come in, and he said the home was built really well. That put us at ease about the home and I was encouraged by his thoughts. However, LGI only put blinds in the front of the home and we only had one window with blinds. We had to purchase blinds. We called the manufacturer of the blinds and they wanted $500. We got them for 250.

    There were several other things too. It’s small things, but they got a lot in there. We could see cracks in the doorframe, so they fixed that. There are no gutters on the house and I would have to put those up. There’s no sod in the backyard, so we had to see and buy sod. I also have a problem with the floater in my toilet and I can’t fix that. When we call LGI and tell them about the problem that they have though, it takes a while for them to get out here, but they eventually come.

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    Response from LGI Homes

    Hi Rachel, thank you for your feedback. We're happy to hear that process went very smoothly for you! We are glad that some of those small items have been fixed for you. Congratulations on your new home!

    Verified purchase
    Maintenance

    Reviewed April 20, 2020

    I'm having problems with the build of the house. The water tank was leaking in the garage. Little spiders were coming up in the shower in the master bedroom. Garbage disposal stopped working. I also didn’t have hot water for three days. So, for the one wall, they had to tear it out to rebuild the shower and fix the hot water tank. The purchasing process was nice. But just signing papers, they forgot some of it. I had to go back and sign them and so there was a lot going on. I won’t recommend.

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    Response from LGI Homes

    Hi Harolyn, thank you for your feedback. We are disappointed you've run into some trouble with your home, but it does sound like we've helped remedy the situation! If anything else comes up, please be sure to submit a warranty claim through our online portal.

    Verified purchase
    Staff

    Reviewed April 19, 2020

    There are more incentives that go with a new build. You know that at least you’re not going to start repairing things when you get in, there's a warranty that it comes with, and also knowing that you are the one who is actually starting off in this new building is also a good thing. Our home consultant from LGI, Daniel, is excellent. He’s attentive and I feel like he was listening to my needs and what I was wanting, and he was working towards that.

    Now that I’m in, I’m seeing little things. If LGI had a quality improvement personnel, they could have gone in to do some more detailed walkthrough to see the little things that I’m seeing. If LGI could implement like a quality improvement personnel before the potential buyer will actually move in, that would be awesome. But all these things that I’ve been tagging are fixed. Our home is good. The area is good, too.

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    Response from LGI Homes

    Hi Josephine, thank you for the feedback! We agree, there are plenty of benefits of buying new construction! We are glad that you enjoyed working with Daniel and that you are enjoying your home.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 18, 2020

    My mom was helping me look for a house and stumbled across LGI. We set an appointment and when we did the walkthrough, everything seemed okay. I like the fact that the house we looked at was spacious. The kitchen has a marble top and I really like that. The pantry is big too. It's for me and my growing family and what had sold me was the loft that was upstairs. It gives the kids an extra playroom, so they're not tearing stuff up downstairs. That’s the best thing. I really like the loft and then the process was quick. My process wasn't the best though. It was the first house I looked at and I didn't get to look around. I had a couple of hiccups in the road with the customer service and at one point, I wanted to back out and they were rude about it. I felt forced into the home that I’m in, but at the end of the day, I like it, so it all worked out.

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    Response from LGI Homes

    Hi Tyler, thank you for your feedback. We are glad that the home worked out and that you are enjoying it. The loft space is definitely wonderful to have! Congratulations on your new home!

    Verified purchase
    CoverageStaff

    Reviewed April 17, 2020

    LGI really helped me through the purchasing process. They explained everything very well and everything was good. But now that I've started working in the house, I found a couple of mistakes. They didn’t pay attention to a lot of details, like perhaps when they put the cement, they didn’t do a very good job. They also forgot to cover the gutters. The water goes through outside to the yard, not straight to the tank. There are some small little things but not many. Other than that, the property and the area are fine. Everything is good. My family is happy and I’m happy with the house.

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    Response from LGI Homes

    Hi Jose, thank you for your feedback. If you find any problems that you believe will be taken care of the warranty, please submit a claim through our online portal. We're glad that you and your family are happy with the house and we hope you enjoy it for many years!

    Verified purchase
    Staff

    Reviewed April 16, 2020

    The community is nice and the build is energy-efficient and high-quality. I wanted a new home where everything is new as opposed to an older home and I felt very comfortable working with Bobby at LGI Homes. He did a phenomenal job. He was caring for the most part. The people at LGI actually cared about me, what I was looking for and what I was trying to accomplish. They also answered any questions that I had on the spot and didn't hesitate.

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    Response from LGI Homes

    Hi Jared, thank you for your review! We are happy to hear that the process was smooth and you felt taken care of. Congratulations on your new home!

    Verified purchase
    Staff

    Reviewed April 15, 2020

    LGI Homes gave us the opportunity to purchase a home, and the steps were easy. They worked with us. We were already in the new home in less than a month, so we liked the way they worked with people. They totally help them to purchase the home, so my husband is very pleased with them. We like the quality of the build. The community is quiet and we like it too. It is very nice and clean. We don’t children but we have grandchildren, and they come to the house and they spend overnight. They have a park very close and they love to go there. We enjoyed our neighborhood. I travel from my job to the house, and it’s a straight highway, so it does not take a long time. It is very good. We are very happy.

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    Response from LGI Homes

    Hi Juana, thank you for taking the time to review us! We are thrilled that you enjoyed the buying process and that you are enjoying your home and community. We hope you create many happy memories there!

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    PriceStaffLoan ProcessRates

    Reviewed April 14, 2020

    I like the style and the price of a new build LGI home. The consultant, Maria, was good. She helped me a lot. However, I wanna complain about the loan officer, the one that's making deal with LGI. I tried to do the loan with her and she said I had to come up with 50% down money. Then she said that I was not qualified for the loan. The other loan officer from somewhere else could do it for me. Then I have some problems with the carpet. There’s a lot of nails that its tips just stick out. My kid was running around and he got hit by that. He got bleeding. I’m about to report it. We just moved in. But the amenities are good. Our new home is like a place for everybody living together. It’s nice with everybody there.

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    Response from LGI Homes

    Hi Ammica, thank you for your review. Although not an employee of LGI Homes, we are disappointed to hear about your experience with the loan officer. We are glad that everything worked out and we were able to get you into a home. You can submit any problem you have through our online warranty portal. Congratulations on your new home!

    Verified purchase
    PricePunctuality & SpeedMaintenance

    Reviewed April 13, 2020

    I've owned older homes in the past, and with newer homes, you don't have to worry about that much maintenance. I got one form LGI Homes. My home consultant, Roger, was great. He knows his business. He said he's been working with LGI for 14 years, and he's been in this location for that long. So, he knows the homes and what he's doing. He's very familiar with the location.

    The quality of the home is not high standard. Some of the foundation is getting holes where the dirt is. It seems like they rushed the home to be put up too quickly. My sink has a garbage disposal, but it didn't come with the stopper for the disposal. The carpet is okay, but the linoleum is probably the cheapest they could find. When I had a new washer and dryer put in, the feet on the washer and dryer put holes in the linoleum. And the company that brought it in is gonna make it right, but I noticed even setting it down, it made little gashes in the linoleum. So, you know the linoleum is very cheap.

    The amenities that are provided in the area are very good though. They're also making improvements. Next to the dog park, they added more shaded areas and more trees. I live right next to the dog park. The school seems really nice. The park that they have and the location seem really good. Our new home affects my everyday life very well because I've been working from home since this COVID19 started. So, being in a new house is really good.

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    Response from LGI Homes

    Hi Annette, thank you for your feedback. We do have a 10-year structural warranty, so if you are concerned about the foundation, please submit a warranty claim through our online portal. We are happy that you enjoyed working with Roger and appreciate the amenities of the neighborhood! Congratulations on your new home.

    Verified purchase
    Customer ServiceSales & MarketingPriceStaff

    Reviewed April 12, 2020

    I lived nearby LGI Homes I liked the house's location. Michael, the sales rep, promised a rose garden. The estimated time was right. Michael said that there won't be blue tape. So before I moved in, I thought there won't be blue tape. But I went in a week before and I saw the blue tape and the things that didn't have a blue tape that I reported were not fixed. And then I moved in because it was closing. So I have a work order now. And because of the COVID-19, the work order is taking a while. I'm not on top of any list because it's only for emergency, which I understand. But when someone says, "Oh, no, we're known to have like nothing wrong with the home." Besides that, he was awesome, but it wasn't what I was promised. One of the air conditioning vents wasn't taped around it. It's all open on one side. That is not cost-efficient.

    The home is within my budget. But there are a few things I wish I was aware, the little things like it didn't have a doorbell and a medicine chest. Those are minor things, but still. Plus, Michael said that I could come back and upgrade. No one contacted me for any upgrades, not even on appliances. I'm trying not to be so hard because of everything that's going on. But at the same time, I still appreciate customer service. Overall, I'm happy and grateful. I'm happy to have a home. It's just as a consumer, I expected to walk-in and have, like Michael said, flawless, and it wasn't that. I hold people to their word. Don't say something you don't do.

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    Response from LGI Homes

    Hi Sharon, thank you for your review! We do pride ourselves on quality construction, and are sorry that there are items that need to be fixed. As you mentioned, our warranty process has been slowed down due to COVID-19, but we will definitely help you with your items as soon as we can. We do not offer any upgrades, but you are always able to make any changes you wish to your home after you've closed. We are glad that you are happy to have a home and hope you enjoy it for many years!

    PriceMaintenance

    Reviewed April 11, 2020

    I have had my house for 3 years and it just looks like it will all break down in the next 2 years. I started having water damage after being there for 2 years each time it rained. I contacted them and they said the house was no longer under warranty but told me the paint needed to be replaced to stop the damage. How come just after 2 year? I paid to fix that part as I had too and again this year, I am having same issue with another side of my house and been told, it may be the window this time. I have no clue how they built these houses that gives you nothing but issue and they are not responsible for it. A brand new house should not have this much issue within 3 years and they feel, it is not their responsibility. It may not be but it is then just very cheaply built leaving you with higher repair cost in the long run.

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    Response from LGI Homes

    Thank you for taking the time to provide your feedback. We do take pride in our thorough construction practices and know that everything in the home has been inspected for quality. If the problems are being caused by a structural issue, it will be covered by our 10-year structural warranty. It sounds like these items were not, but we were able to provide guidance on what may be the source of the problem.

    Verified purchase
    Customer ServiceMaintenanceStaff

    Reviewed April 11, 2020

    LGI's reps are all really nice and respectful. I worked with Doc and if I wasn’t so cranky, I probably would have gotten along with him better. He was right on things and when I have concerns, the response time was almost immediate each time. However, in our home, when my husband shuts the downstairs door, the upstairs would rattle. Also, we have a socket on our kitchen wall that is not working. While things have been good in LGI's neighborhood, the biggest downfall is people parking on the sidewalk which could have been in my yard. Also, we don't have a lot of neighbors.

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    Response from LGI Homes

    Hi Morgan, thank you for your review! We are happy to hear that our New Home Consultant was prompt in answer your questions and concerns. If you haven't already, please file a warranty claim through our online portal for the outlet that is not working. We are glad you like your neighborhood and are sure that you will have more neighbors soon!

    Verified purchase
    Punctuality & Speed

    Reviewed April 10, 2020

    I was looking for something newer and I stumbled upon LGI. It seemed like a good deal to go with. They were the first new builder I looked at and at the time, it looked good. There was one guy who came and did the open and paperwork, and then the other guy was at the closing because of the way this Coronavirus thing is going. They both did the best they could do and it was a smooth process on some of the things. The closing day didn't go as well but I started early March and then, I closed at the end of March. So, that was not too bad.

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    Response from LGI Homes

    Hi Tarvares, we appreciate you for taking the time to review us. We are thankful you chose LGI Homes and wish you many years of happiness in your new home.

    Verified purchase
    Staff

    Reviewed April 9, 2020

    LGI's location is convenient. It's near where I work. Also, I looked at a house that was fully furnished by somebody and it looked really good. When I looked at an unfurnished one, I found it really good too. I got one and their rep, Jeremy, was great. Everybody at the office was helping me out. My Realtor did a really good job of helping me find the place. So far, it has been a good quality house. I like the layout and all of the bedrooms seem right. It has a lot of the conveniences as opposed to other houses I've looked at. I like how LGI was able to get around some modern improvements.

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    LGI Homes
    Response from LGI Homes

    Hi James, thank you for providing a review. We are excited to hear that you are enjoying your home and like the location. Congratulations on your new home!

    Verified purchase
    Customer ServiceTechPricePunctuality & SpeedMaintenanceStaffLoan ProcessRates

    Reviewed April 8, 2020

    We were looking for a home and we were working with Realtors. We had gone to a few homes to see them. We were asking about newer homes and the realtors said a lot of them were out of our price range. They were a bit more pricey. But I just went online and I looked up new developments and started searching through, and I found LGI Homes' number. The first person I called was Willis and he set up an appointment right away. He was amazing. He said there were some homes that could be available in their development that we bought in.

    We anticipated maybe moving in around June. We were going to get one of the last two Mesquite Plans that they were going to build, where the office was, because they were getting ready to close down that development. So we were going to take literally one of the last ones, but they weren’t even going to build it until they sold all the houses so they can build it where the office was.

    But perhaps something fell through with another loan and Willis contacted me right away because I had been bugging him. And I was able to get him everything. He said, “When can you move?” And I said, “We’re ready to move at any time.” And he said, “Okay. What about the end of March? If I can get you a closing date, like maybe the end of March, would that work?” And I said, “Yeah. That would be amazing.” We closed in three weeks. It was fast.

    When I did the last walk-through with the contract manager, I was able to record him so I could remember how to maintenance everything. But I really like all the energy-efficient things. We like the lights, and then a lot of the cool things they did with the airflow in the house to make sure we’re not wasting any energy. There's a lot of cool new features in these new homes that we like. So, the quality is great. The appraisal brought the house down by a bit, but I still think it’s amazing.

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    Response from LGI Homes

    Hi Desiree, thank you for your review! We are so happy that you found us. We are glad you enjoyed the walk-through and appreciated the tips of how to maintain the home. Congratulations on your new home!

    Customer ServiceContract & TermsCoverageTechPricePunctuality & SpeedMaintenanceStaffTransparency

    Reviewed April 7, 2020

    Updated on 4/17/2020: After my initial review someone locally came out to my property and is now refusing to replace the sod that they ripped up that I had purchased. $500 worth of sod that I put down after it was recommended that I buy it and now I have nothing but a muddy back yard with no grass. Tire marks and mud from heavy equipment. LGI does not care about you or your home buying experience; they will take your money and turn their backs.

    Original review: Before I purchased my home LGI gave me a written agreement that they would fix the water issue in my backyard; fast forward 7 months and the issue has not been resolved nor can I get anyone to respond to my inquiry as to when it will be resolved. LGI does not stand behind their warranty.

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    LGI Homes
    Response from LGI Homes

    Hi Debora, we appreciate you taking the time to bring this to our attention. If you haven't already, please submit a claim using our online warranty portal. We are also passing your message and contact information on to the local management team to work on getting this resolved.

    Verified purchase
    Customer ServiceCoverageSales & MarketingPriceStaffBilling

    Reviewed April 5, 2020

    Our sales agent was Emily and she was a really nice person. I asked a fair decent amount of questions and she was there. Even now, she’s there. Whenever I need her, I just call on her cellphone or text her. So, it’s been okay. There were so much paperwork involved. But other than that, the process was pretty good. I like the quality of the home so far. I just need them to come out and look at my front porch. I don’t know if the light bulb is out or it shorted, but it’s so high up. I don’t have a ladder right now to go up there and try to change it. But other than that, I’m happy with it.

    The only problem I had with them was when I put my first initial $1,000 down, I thought at the end that the $1,000 would go toward my down payment. But they told me in the end that the $1,000 was going toward the closing cost. They told me that they were covering the entire cost of the closing cost, and not that my thousand dollars would be part of the closing cost.

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    LGI Homes
    Response from LGI Homes

    Hi Edwin, thank you for the review. We're proud of our exceptional customer service and are excited that Emily has been there for you through everything! We apologize for the confusion regarding the earnest money; we can definitely understand where that mix-up happened since we do cover the rest of the closing costs! Congratulations on your new home.

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedBillingLoan Process

    Reviewed April 4, 2020

    I was looking on the internet for renting a house and one of the Realtors called me and explained that LGI was building a home. She made me come over the site and then she explained everything. I wasn’t so sure at the moment. She convinced me to apply for the loan and we started the process. My credit wasn’t perfect so we worked it out. She told me to apply for a credit card, which I did. She was monitoring the points with me and she was calling me and texting me saying that she was just waiting for me to do my part. She was above and beyond.

    It took me almost five months to get my home. It's nice and I love everything about it. There were just a couple of things that were not finished when I got it. For example, when I saw it the first time, there was a big crack on the back. The manager came and they redid the floor before the closing. When they roughen the surface with the broom, the crew didn’t do a very good job. He said that they were coming back but I haven’t heard from him about that. The other thing was around the edges, the caulking, wasn’t finished in the garage, so I had to do it myself. I noticed inside also, so we called him for the inside, and that was when he wasn’t too happy about that. I’m explaining to my wife that we’re buying a new home and so they have to come and fix it and service because that’s part of the deal. But the experience was really good. I would recommend to friends.

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    Response from LGI Homes

    Hi Raul, congratulations on become a homeowner! We truly believe it's not a matter of "if" but "when," and we're glad that our New Home Consultant was able to guide you through the journey and help your dream come true. We are glad that the floor got fixed for you. If you run into any other things, please be sure to file a warranty claim through our online portal. We wish you many happy years in your new home!

    Verified purchase
    Customer ServiceStaff

    Reviewed April 3, 2020

    Zero money down was the winner for me at LGI. I went with them and everybody there was really nice. They followed up and never left me in the dark if I had any questions. Any time we were leery about stuff, they were always there to reassure us. At the same time, they weren't pushy. If I wasn't comfortable with something, they were just really helpful. Being in my LGI home is the best possible situation I could be in. I love the layout and how open it is. The master bedroom is amazing. They did a really good job with the floor plan that we selected.

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    Response from LGI Homes

    Hi Kyler, thank you for taking the time to leave a review! We are proud that our team was always there to answer any questions you had and that you love your home!

    Verified purchase
    Customer ServiceStaff

    Reviewed April 2, 2020

    Everyone at LGI Homes was great. It was a lot of paperwork, a lot of running around, but we got it done. They were also right there whenever I called, emailed or texted. They responded back right away. Overall, we love the quality of the build. We know there are a few deficiencies but they said they would take care of it. They were very helpful. They didn't make it stressful for me at all. They’ve kept a positive attitude about it.

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    LGI Homes
    Response from LGI Homes

    Hi William, thank you for the review. We are thrilled that the team was so readily available for you and that you love your home. Congratulations and we hope you enjoy it for many years to come.

    Verified purchase
    Maintenance

    Reviewed April 1, 2020

    The home consultant of LGI Homes was good and the quality of the build so far is good too. We have a few things that need to be touched up, and I spoke with the builder with our walkthrough before we closed on the house. But, with the virus, it hasn’t been able to be fixed yet, so I’m hoping that will happen soon.

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    LGI Homes
    Response from LGI Homes

    Hi Rachel, we're so glad you are enjoying your home! We apologize for the delay and are sure the team will get them fixed soon. If you run into anything else, please file a warranty claim with our online portal. Congratulations on your new home!

    Verified purchase
    PriceRefunds & PayoutsStaffLoan ProcessRates

    Reviewed March 30, 2020

    I saw some brochures and things online about LGI. This is one of the areas that’s promising because Atlanta is on the rise of growing or nearby. So, that will make it stand out. I’m a first-time home buyer and was looking at buying a forever home, which is something I can see my kids have. Joe, the manager, was good and there was another guy. I was given referrals based on what type of loan I was applying for, me being a veteran. I liked the fact that I was taken care of. That was very good. The rep was attentive, and worked with me on getting things. We went online to get whatever we needed to get but I was recommended to go in person as well. I like the quality of the service and it didn’t cost that much for me to put down. 1,000 wasn't bad.

    The quality of the build is good and it’s nice. I like the home. It’s brand new, which is one thing that made it appealing for the price I’m paying for. The first time experience is important to me. This is something I’m gonna remember and I can take to my kids and to their children. So, LGI gave me a lasting impression. The community is quiet and the people are courteous and professional. People have their activities but it’s not off the wall. It’s an easy-going community and it seems like it's safe. You also got a lot of access to stores and place of businesses.

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    LGI Homes
    Response from LGI Homes

    Hi Nicole, thank you for taking the time to leave your review. Congratulations on becoming a first time home buyer! It is something you will always remember and we are thrilled you chose us to help you through the process. We are glad that you are enjoying the home and the community and wish you many years of happiness!

    Verified purchase
    StaffLoan Process

    Reviewed March 29, 2020

    I was moving and I wasn't looking to buy a home. I was going rent to own because I felt I had some credit problems. But I spoke with Jumani from LGI and he explained everything to me. From what I was informed by other people was totally different. They saw everything through that I needed to do so I stuck with LGI because it was like I was working with people that I've known for years and they worked so well for me. We have a relationship.

    LGI has some of the greatest realtors, brokers, loan agents, escrow agents and whoever. Everyone was just so perfect and professional. It made me feel like I was family. Jeanine, Limon, and Jumani are the best in America to me. Once they told me that I was qualified to buy a home, then there was some fear there that I wasn't sure if I was able to purchase a home because of my lack of credit. But they showed me that everything was okay, they reassured me, they removed the fear and replaced that with confidence for me. And they're just wonderful people. That was what made me want this property because I knew this is great. I dealt with great people and it's a great feeling. I've never experienced this type of reception from anyone as far as buying a home or renting a home. They just made me feel like I mattered. It's a great experience.

    This is my first home. I like everything about it. I like the way it's built, the newness, and the room that I have. It's a lot of space. It's very modern and this is exactly what I wanted. The neighborhood is beautiful, the people that I have met so far are wonderful, and my neighbors are great. I just love this house. I could live here for the rest of my life.

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    Response from LGI Homes

    Hi Pamela, thank you for your kind review! We are proud to have you as a member of the LGI family and are thrilled that our team made you feel so confident throughout the process. We love hearing that you are enjoying your home and the community. Congratulations on your first home!

    Verified purchase
    Customer ServiceTechStaffLoan ProcessCommunication

    Reviewed March 28, 2020

    I went to LGI a year back and spoke with a gentleman who told me ways to improve my credit. I took the time to do that, came back and went with them. Picking out my home was very simple and straightforward. LGI helped me throughout the way. My rep, Ronny, communicated with me throughout the process. He was calling me up, texting me and keeping me informed. He told me not to stress as with the loan, things take a while. Now, I love being in my LGI home. We're still working on our backyard but the dining area has been homey for me, my wife and my kids. My wife loves the home.

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    LGI Homes
    Response from LGI Homes

    Hi Tracy, thank you for the review. We are excited to hear that the process was straightforward and that your rep was there for you the whole time! Congratulations on your new home. We're happy that you are enjoying it and hope you enjoy it for many more years!

    Verified purchase
    PriceStaff

    Reviewed March 27, 2020

    We like the models of the houses of LGI Homes. It was a good experience with LGI Homes. It was just so easy from the beginning, choosing the models of the house that we wanted, to the financial part and getting all the paperwork in. They were really professional. They explained everything and were upfront. And this is our first home, so everything just went smooth and it was no hassle at all. To me, it seemed too good to be true in some parts, but it happened, and I’m really happy with it. The quality of the build so far is good. I like everything about it. I like how there are some smart features of it. I also like the material. It looks good. It’s not just like cheap material. The community that we live in seems quiet as well and it’s pretty nice.

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    LGI Homes
    Response from LGI Homes

    Hi Jose, thank you for the review! We pride ourselves on simplifying the buying process and are glad you felt it was an easy process. Congratulations on buying your first home!

    CoverageSales & MarketingPriceMaintenanceStaff

    Reviewed March 19, 2020

    BEWARE!!! I would give 0 ⭐️ if possible. I purchased my home just 2 years ago and my roof is defective! I have contacted several branches of LGI including construction management, Warranty department and the sales office directly. They have all refused to help. When I purchased the house I was told that my roof had a 10 year warranty. NOT TRUE. The 2/10 warranty is basically a joke. The only thing it covers is if my house foundation splits in two.

    Water leaked in my home causing significant damage. I did try and file a claim with my homeowners insurance however, the claim was denied because it is a manufactured defect. The repairs will cost thousands. I would recommend you read the comments on The Seasons of Pendergrass Facebook page. I am not the only one having issues. It appears several of the roofs are faulty. I wish I’d had this information prior to my purchase. I would have NEVER bought a LGI home. I’m so disappointed. Here I am a single mom working paycheck to paycheck. All I can do now is pray.... DONT LET THE “FRIENDLY” SALESMAN FOOL YOU AS I DID!

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    LGI Homes
    Response from LGI Homes

    Hi Leslie, we are sorry that you are having to go through this experience. We do offer a 10-year structural warranty and a 1-year warranty on most other items. It sounds like you have already submitted a warranty claim and had someone come out to inspect it. If it was deemed structurally sound through that inspection, and any other warranties have expired, there is unfortunately not much further action we can take. If you haven't already submitted your claim, please use our online portal to do so.

    Customer ServiceContract & TermsTechPricePunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed March 15, 2020

    My wife and I are a young couple currently in the market for a new house. We visited a new development by LGI, simply to look at the inside of one of the homes we were interested in. I told the agent there we weren't interested in purchasing anything that day. Before we could ever look inside the house, we had to go through our finances with one of their agents and listen to a pitch about their company that lasted somewhere between 90 minutes and 2 hours. I tried to look past it and think of it as just a salesman doing his job.

    We finally get to the house and my wife and I loved it. Our only concerns were that the backyard needed to be regraded and the street needed to be repaved. The salesman ensured me that both of those things would be taken care of. After some discussion with my wife, we decided that while we liked the house, we wanted to take some time to consider our options, do our due diligence, and think about it. I told the salesman this, and he persisted to try to pressure us into making a commitment that day. I had to tell the salesman that we weren't ready to commit to anything at least 3 times before he ceased.

    Although, that made me uncomfortable, we still liked the house and kept it open as an option. A few days later, I had my personal real estate agent go and take a look at the house and he came back with overall a pretty good review. So after looking at a few other houses, my wife and I, along with our real estate agent, decided to go take one more look at the LGI home. We decided to move forward with the LGI house. When we arrived at the leasing office, the LGI salesman's attitude had changed noticeably since our last encounter. He was obviously uncomfortable that we had our own real estate agent. He would not allow our real estate agent to have a say in typing up the contract. He brought us the contract and allowed us to look it over while he helped another couple.

    The price on the contract was listed as $214,900, despite it being listed online for $211,900. We then asked questions about the warranties, the closing costs, repaving the street, and regrading the backyard. The salesman became more and more on edge as we asked more questions. He could no longer ensure me that the backyard would be regraded. He could only give me his word that the road would be repaved, but couldn't give me anything in writing. When my real estate agent asked how the repaving was going to be paid for, the salesman replied that it is included in the HOA fees of $200 per year. You can do the math on how much road $200 from a handful of houses could afford to repave.

    When my real estate agent (who has been in the business for roughly 40 years) mentioned that it would also cost us a decent amount of money to regrade the yard the way it needed to be regraded, the salesman rudely interrupted that no, it wouldn't. While we were willing to pay the $211,900, we decided to make an offer of $207k. When our real estate agent started to say, "we would like to make an offer..." the salesman immediately stood up, snatched up the contract, and said "We DO NOT negotiate our prices." After this reaction and the salesman pitching a fit, I told him we were no longer willing to do business. He stormed off while ripping up the contract.

    So, if you want to buy a house from a glorified used car salesman and a company that is unwilling to have an open mind to the best interest of the customer, then LGI may be for you. As for me, I will never do any sort of business with this company, and anyone close to me that at any point ever looks for a house will know about this experience.

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    LGI Homes
    Response from LGI Homes

    Hi Kyle, thank you for taking the time to provide your feedback. We have a process that we believe provides you with all of the information you need to know to make sure you are making an informed decision. The prices on our website are starting prices, and at the time of your tour the current price for the property you were looking at should have been provided. We do not offer customization or negotiation on prices, which we believe contributes to a simplified buying experience. We are disappointed by the reaction of your New Home Consultant, and will take this as an opportunity for additional training. We wish you the best of luck in finding your new home.

    Customer ServiceContract & TermsCoverageSales & MarketingPunctuality & SpeedStaffLoan ProcessRates

    Reviewed March 14, 2020

    BAD experience from LGI homes at the Village of Granite Quarry! They can treat you any way they want - take your earnest money with no concern at all - and sell the house to the next person - no matter how they’ve done the transaction - because it’s covered in writing. They are solid about answering ALL of your questions at first, but their tune changes later. Example - I tell the sales rep that I have a home already and that it will probably be 10% down, which is not something I’m interested in, and he says, “We’ll get it down as close to zero, it won’t be much more”….Has me sign papers FIRST, then go to the loan officer. The loan officer says the same thing - about 19k down - you’ve already been roped in.

    Next, I asked about the HOA rules. The rep says, “Oh, you can Airbnb your home. You can Craigslist it. Whatever you need to do.“ Then later says…."With this being a new community I don’t think the HOA rules are going to change any time soon”. After reading other HOA restrictions: “No noxious or offensive trade or activity shall be carried on upon any lot nor shall anything be done thereon tending to cause embarrassment, discomfort, annoyance or nuisance to the neighborhood.” - makes me think just how superficial the sales rep’s answer was: no respect for this risk - and the ability to Airbnb the place was a key point in my reserving the home.

    And of course the whole experience was extremely aggressive and unpleasant. Who likes being texted at 8am on a Saturday morning telling you they needed to know your decision on the home as of “yesterday”? When supposedly it’s ‘solely’ reserved for you anyway? There is No return of earnest money after 14 days. You only have 3 days to say which lender you want if you don’t go with their lender, so make up your mind quickly because as I said - they’ll keep your earnest money - and absolutely have no problem with keeping it AND no problem with the order in which the transaction took place. Also, they don’t consider the agreement an offer to purchase - so it doesn’t matter to them if the the agreement was signed by both parties - or not.

    In addition, it’s important for you to read the reviews about the quality of the construction of their homes. I consider myself lucky to have gotten out of this home and wish I had read about the reviews consumeraffairs.com first! I have to wonder - if I was treated this way about the earnest money, how well will I be treated with warranty questions or other issues on the home? Sure, LGI will write their professional sounding response right after this, but you heard it from me first - don’t say I didn’t warn you!

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    LGI Homes
    Response from LGI Homes

    Hi Suzanne, thank you for your feedback. Our on-site New Home Consultants are highly trained in the financing options available and are knowledgeable about what financing options you can qualify for, which is why we are comfortable having the contract signed first. If it turns out that after going over your official documents with the loan officer that you do not qualify for some reason, we will return the earnest money to you. We are sorry to hear that you felt the experience was aggressive and wish you the best of luck in finding a home.

    Contract & TermsCoverageSales & MarketingPunctuality & SpeedRefunds & PayoutsMaintenanceStaffBillingTransparency

    Reviewed March 4, 2020

    Be VERY careful! They are very good at using tricky, deceitful wording when they are trying to sell you a home. Every month, something new pops up. For example, I was told that the HOA fees would be covered by LGI for the first year. Surprise! I got a bill in the mail from the HOA. But, wait. I thought LGI assured me that they would cover the HOA fee for the entire year? Wrong. They meant for the 2019 year. Guess when I signed my papers? December 27th, 2019. So they only covered THREE days of the HOA. Another funny thing, I was out of town for the holidays and wouldn't have been able to sign my papers until I returned on January 2nd; I didn't move into the home until January 3rd/4th because I didn't get back into town until January 2nd.

    They had me meet someone all the way in NY because they were insistent on having the papers signed before the 1st. I should have been firm and said "no." But I agreed, and they had a notary meet me in NY. Again, they did NOT specify they would pay for only the 2019 year. In fact, they used it as a selling point. "We'll pay the HOA fees for the year." Absolutely downright horrible and sneaky. And the manager even said, "Well, if someone signed in June, we would only pay for June up until the end of December" but then couldn't understand why I was upset about them shafting me for the entire year. 3 days??? Really? It's absolute BS. I saw another review that stated they tell you "yes" until you sign, then everything becomes "no" or "we're sorry you were given wrong information." This is definitely true.

    When I first came and looked through the *unfinished* house, I specifically asked if a washer and dryer was included (was told appliances were included, but not which ones). I was assured twice that, yes, they would be included. I had a friend with me and he repeated the question a 2nd time (for verification). Again, was told "yes." This changed after I signed the papers. Suddenly, "Oh, no. We don't have to provide those." Exact words. Then, I realized there are NO blinds on any of the windows, except the front. I said something, and was again told "We don't have to provide those." Odd, since other builders do provide these things.

    Also, there is this awful black spray paint on the front door that they promised to fix (paint) during the walkthrough. I have requested this twice, and yet it's still there. Again, I was given the affirmative "yes" BEFORE I signed, and then everything suddenly was "wrong information." I thought they were nice, but I should have realized it was all dishonesty to get a sale. Just be very careful when dealing with them, and get EVERYTHING spelled out simply so they can't be sneaky in the future. They are NOT transparent at all; you have to do your research and dig deeper into every aspect, as they will not be upfront until AFTER you sign papers (at which point, you're stuck). Make sure you do the walkthrough and get everything fixed BEFORE you sign papers.

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    Response from LGI Homes

    Hi Jessica,

    Thank you for your feedback. We pride ourselves on our customer service and strive to be transparent and honest throughout the process. We appreciate all of your feedback and we will use it to provide additional training to the local team. We do cover HOA fees for the remainder of the current year, and we apologize for the miscommunication regarding the exact time frame. If you haven't already, please submit a warranty claim through our online portal to have the front door repainted. We apologize that you felt mislead. We appreciate that you chose to work with us and we hope you create many happy memories in your new home!

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Feb. 27, 2020

    LGI's people gave me a good deal. The reps explained everything to me. Any questions I had, they answered. When I called, they were always courteous. They covered the warranty they volunteered for 10 years. Plus, I like the house they were offering. The living area is just the right size and it's of good quality. While I wish the tiles and the refrigerator were different, everything else is fine. The neighbors are very quiet too. Working with LGI was a great experience and I would recommend them to anyone.

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    LGI Homes
    Response from LGI Homes

    Hi Eileen, thank you for your review! We are proud to provide exceptional customer service and are glad that you enjoyed the process. Congratulations on your new home!

    Verified purchase
    Staff

    Reviewed Feb. 24, 2020

    My grandson who has an LGI whom told me about them. I worked with a rep from LGI and he was excellent. He was very calm and he explained everything very well. So, I made a connection with him. The build I got from them is of excellent quality.

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    LGI Homes
    Response from LGI Homes

    Hi Mervin, thank you for taking the time to review us! We are happy that you enjoying your new home!

    Verified purchase
    Staff

    Reviewed Feb. 23, 2020

    Working with LGI's rep was a very nice experience. However, I had a few details in the house I got from them that I wanted to bring up to par. There was paint on my stairwell, paint in my sink and other things that were dirty and dusty. Some corners had cracks in them and they needed to have paint. There also needed to be caulking at the bottom of my shower for that to be up to par. LGI said that those would be ready when it was time to move in. But then, they did not have it together. I had tape near my shower too and the tape is still there. Other than that little bit, everything else about the purchase process was pretty straightforward. LGI has been very informative and truthful too about what's going on in the surrounding areas.

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    Response from LGI Homes

    Hi Paige, we appreciate your feedback! We apologize that all the items weren't finished before you closed. We hope that you've been in touch with the team to get them taken care of. You can always submit claims through our online warranty portal. We are glad that you are enjoying your home and appreciated the openness of our team. Congratulations on your new home!

    Verified purchase
    Customer ServiceCoverageMaintenanceStaff

    Reviewed Feb. 22, 2020

    My friend bought an LGI house two years ago and she was happy. I asked her to pass me the number of whoever sold her the house. I contacted the rep and I met Anna. I saw the house and I liked it but I wasn't ready. She never put pressure on me though and she was never pushing me. She was sweet and she had the patience. We had a very good connection and she was advising me all the time such as how to fix my credit. We never lost contact and she was calling me and asking me how everything was doing.

    So then I went back and checked the houses again. One of the requirements I had was no carpet pretty much in the house. When they called me, they said the carpet was only in the bedroom and they asked me to come over and check the new location. That was the difference between LGI Homes and other companies that I went to. The location is nice too. The bathroom is a little dark though and there are no dim lights so I have to put the lighting on. That's the only thing I don't like and I'm gonna do a modification on that. I'm a light person and I like to see very clear house. Other than that, everything is working well. I like the kitchen and cabinets.

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    Response from LGI Homes

    Hi Annabel, thank you for your review. We pride ourselves on exceptional customer service and are happy that Anna took such great care of you. Congratulations on your new home!

    Verified purchase
    Sales & MarketingPunctuality & SpeedStaffRates

    Reviewed Feb. 21, 2020

    LGI Homes had the layout that I wanted and there was a backyard. My rep from there was awesome. He was on top of things and was always there to answer my questions if I had any. I was impressed with everything like his interaction with me. Even now when he’s showing homes to other people and he drives by, he acknowledges me which is really nice. He made me feel like I was someone and not just another sale. He was interested in making that I got what I wanted and that I didn’t miss out on anything. I didn’t get the first house I wanted because I wasn’t able to get my deposit down quick enough, but he stayed with me and helped me find what I needed. It was all good.

    So far, I’m pleased with the quality of my home. I’ve lived in several homes, new and old. I’m from the northeast area so I’m used to the guttered thing on houses but I’m finding that down here in Texas, they don’t do that. I’m having to go search out for gutters because without them then you just get rained on. Also, in the master bathroom in the model that I have, the shower and tub are in one. I would have liked it if I had them separately but it wasn’t a deal breaker. Other than those, I really like everything I’ve seen. Everything has been to my satisfaction.

    There’s also a pool on the main road although I’m not much for a public pool and if I ever have a pool, I’ll put it in my own. But I’m a single person and I like being in a community where I’m not out in a rural area by myself. There are a lot of families so if my grandkids come, there will be kids around that they could play with. I like this subdivision feel too. Another thing I noticed with LGI Homes is they are not so close together. There are some other manufacturers, which probably just have the minimum requirement of space between homes. With LGI, there is a reasonable distance. I don’t feel like I’m sitting on top of my neighbors.

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    LGI Homes
    Response from LGI Homes

    Hi Diana, thank you for your review. We are excited that you are enjoying your new home and the community! We hope you enjoy it for many years to come.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 20, 2020

    I knew of LGI Homes prior and it jogged my memory when I was searching for a house. They had new construction and they focused on first-time home buyers and being able to move in quickly. I was at the grand opening on December 6th and I closed on the 10th of January. The rep was amazing from beginning to end. He became my best friend throughout this whole process. He directed me and gave me knowledge. He was always a phone call away and always willing to answer any questions, always extending himself beyond just the average consultant. He became more like family and he made me feel so comfortable and confident that it was gonna get done. Overall, he was amazing.

    The process was smooth too. I picked the house, we did the paperwork and it went through the process. The house is new construction and it's nice. The quality is there. The wall paint though doesn't match well when I have to touch up certain areas because it's hard to try to have that same pattern throughout. But I love the overall structure of the house. I got the Burke model and I love the room sizes. It's just me so it's convenient. It personalizes me and the layout is suitable for me.

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    LGI Homes
    Response from LGI Homes

    Hi O'Neisha! Thank you for your review. We are so excited to hear that you enjoyed the process and working with your New Home Consultant. Congratulations on your Burke! We hope you enjoy it for years to come.

    Customer ServiceCoverageTechSales & MarketingPunctuality & SpeedMaintenanceStaffBillingLoan ProcessRatesHonesty & Transparency

    Reviewed Feb. 19, 2020

    We contacted LGI in the summer of 2019 just to see where we were at credit wise and what we needed to work on to qualify for a new home. The sales guy was very helpful and gave us hope! We qualified for no money down due to credit score and we went through the process!! It was quick and easy it seemed. I had people tell me they wouldn’t buy from them as they had been lied to. I pushed that off due to the fact that they seemed to explain everything in detail to us. I specifically asked about the HOA and was told that the dues were put in our escrow account and paid each year from that! That it was included in the monthly payment that was much highflier than advertised for taxes, insurance and HOA dues. I accepted that.

    We used a first time homebuyers program that they told us we qualified for. GREAT NEWS for us!! They kept us in the loop during the whole process and I felt very confident!!! We moved in and out tub cracked and they were prompt in fixing it and fixing the flooring that was damaged when the tub was replaced! I again felt good about our decision and chalked what I was told up to the fact that not everyone is satisfied all the time!! Well that was September that we bought the house... January we received a bill from the HOA. I called and asked about the fact that we were told it was rolled into our monthly payments. I was supposed to have people call back.. they never did!!

    I called several times and was told they never told me that the dues came out of escrow account and were included in monthly payment except the remainder of the first year! I asked well then why did our payment not go down in January by the amount of the HOA? And they had no answers except they would have someone call me back that knew more about our contract... that never happened!! I have called numerous times and no call back!! I fspe to my neighbors and they had not paid their dues either because like us, were told the same thing!!

    I called the HOA who said they had extended the pay by date by a month due to the fact they had so many that had not paid! I explained what I knew and she was enlightened! I then received a letter from our finance company about the secondary loan for first time home buyers for the down payment assistance. It said that we would not be billed monthly but that if we EVER refinanced or sold the house before we fulfilled the loan that we would owe 7,655.00. I had to call to find out what that was about because we were told that we had to not refinance or sell for only 7 years or we would have to pay the INTEREST on that 7655.00!! That was also a lie!!

    We can not sell or refinance without having to pay the whole amount for the entire 30 years!!! It’s not the principal of the money but the fact that we are finding we were lied to over and over again!!! The house is good but the fact that we are first time home buyers and we were trusting this company and we were lied to not once but TWICE SO FAR....our neighbors were told the same!!

    In trying to get information about all of these issues our sales guys number has been changed and the main number for LGI in our subdivision is no longer in service!! I used the 866 number I googled that was some sort of main number for LGI but went to the office here thankfully... I will not buy again from LGI and I don’t recommend them to anyone who is not fluent in home buying!!! I called corporate yesterday to voice my concern and have not received a call back yet. We will see if I get one today!

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    LGI Homes
    Response from LGI Homes

    Hi Shawn, thank you for taking the time to provide your feedback. We are happy to hear that you like your home and were well taken care of with your warranty claim, but are disappointed to hear that not all of the information you were provided was accurate. We appreciate you letting us know and will use this as an opportunity to provide further training to the local team.

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed Feb. 19, 2020

    I lived in the Cypress Way community and I saw that LGI Homes was building new homes, but I didn't see the office until later in the year. Then, my mom and I walked in there and they were really helpful. Everybody in there was very nice and others couldn't beat their price. They worked with me with my credit and how much I make. They did everything for me and it was very simple and easy for my first time buying a home.

    The process was longer than I expected but other than that, everything was perfect. We were supposed to close December 15th, but it was raining, so they couldn't finish building the house. They said that we were gonna be done on the 31st of December and it was done. But it was something with the city that had to go through and that took almost an extra two months. Aside from that, the house is amazing. We had little glitches here and there, but besides that, it's pretty nice. I also love the community. I lived here before I moved in with my mom, so I liked it before then.

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    LGI Homes
    Response from LGI Homes

    Hi Ashley, thank you for taking the time to review us. We appreciate your understanding in the delay in construction; sometimes it is out of our control! We're glad that you are enjoying your new home and the community. Congratulations!

    TechSales & MarketingPricePunctuality & SpeedStaffLoan ProcessRatesHonesty & Transparency

    Reviewed Feb. 17, 2020

    I am a first time home buyer, when I saw LGI homes online the prices and the houses looked too good to be true. I read all the reviews and decided to make an appt. I soon found out that was a huge mistake. I had made an appt with Adam originally. I showed up and immediately was given to someone else I had never spoke to. Adam was with another couple finalizing a deal I guess that’s why I was brushed off. I sat and spoke with a woman. Can’t recall her name but she was friendly and knowledgeable. I did just want to look at the models but it was like I was forced to sit at that table with her for 2 hours going through all of my finances etc. before I was even take to see the model.

    Finally once everything checked out I was taken to look at every house I didn’t want to see. It was like they wouldn’t show me the model house I was interested in when I was already told I qualified for it. I immediately got a bad feeling about them. We looked at the villa first which was so small and the ceiling was like to the top of my head. Felt claustrophobic but even after telling them, "No. Not interested." they insisted on writing up the numbers after each house I looked at. The manager there young ** man came in and took over telling me I didn’t qualify for certain loans when I have done my research for the past 2 years I know what I qualify for. He was pushing me to put all this money down and go FHA and still giving me 1500$ a month mortgages for the smallest houses.

    Then after the first house he wrote up the numbers told me basically they were my only option and I had to do it his way. That was the only way, then left took the realtor with him and left me there to “think it over!” The insides of all these houses were very cheap looking. The bedrooms are all so tiny they wouldn’t fit even a twin bed without taking up all the space. I was extremely EXTREMELY disappointed! When he finally came back to the house they left me at I told them, "I want to see the model I came here to see. I’m not signing anything and that’s it". When he heard me say that he got in his car and left. I didn’t see him again. It’s obvious he was only trying to push me into a sale that benefited him the most.

    I had the feeling I was being lied to and scammed. I finally saw the Fisher model and once walking in it does not look like what you would think. The bedrooms again are all tiny. The kitchen was ok but the fridge was too small for the space. It had openings on both sides where it didn’t fit in the space all the way. I left and shopped around. Found out I do qualify for the loan I wanted all along so my instincts were right. I will never deal with LGI Homes again. This was the worst experience for me being a single mom and first time buyer. It made me not even want to continue the process. Make sure you do your research and speak with numerous people before making a decision. Don’t let anyone push you into signing for something you're not comfortable with. I wonder how many people this guy has got to sign for things based on his lies and later they regret it and are stuck with a cheap house and a huge mortgage.

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    Response from LGI Homes

    Hi Christena, thank you for taking the time to write a review and we appreciate your feedback. We strive to provide exceptional customer service and our goal is to provide you with all of the knowledge you need to feel confident when selecting a home. By reviewing a prospective buyer's financial qualifications and calculating the monthly payment of each home that that is toured, we feel that we are providing all of the information that is needed to ensure that the buyer is making an informed decision and are selecting a home they are comfortable with.

    Verified purchase
    Staff

    Reviewed Feb. 13, 2020

    I wanted something that was more reliable. I didn’t wanna have to put money into starting a home. My Realtor showed me the area, which helped out a lot, and the LGI home looked better compared to the other ones. The inside was what I wanted and all around. It was the best choice compared to other competitors. The first person I met showed me the house. There was a homey feel. I’m very new to the area and he made me felt welcome in the area. That was a plus. He made the process really easy which was pretty cool. I was very comfortable. The house has a good quality but it has some errors and faultiness into it. That's the only part that I'm worried about. But I'm still happy with my choice. It was a satisfying experience. I have a home and I'm living in it. It's been great so far.

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    LGI Homes
    Response from LGI Homes

    Hi Jerrell, thank you for taking the time to review us! We are excited to hear that you felt we were the best choice when compared to other builders and that you enjoyed the buying process. Congratulations on your new home!

    Verified purchase
    Loan Process

    Reviewed Feb. 12, 2020

    LGI Homes has been awesome to work with and they made everything very easy. I only had to go to one location to fill out loan paperwork and sign for the title. The salesman took me through a lot of the homes and got me to find what I want. It's our first home and it's better than our apartment. We've got a fireplace, beautiful cabinets, nice appliances and countertops. The floor looks nice too. It looks like wood but it's not and it doesn't scratch. In real wood, when a dog runs around the floor, there'd be scratches all over the place. All in all, the quality of the home is great. Other than a minor thing like touch-up paint, everything seems to be in order.

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    LGI Homes
    Response from LGI Homes

    Hi Josh, we truly appreciate you taking the time to review us! We are glad that you are enjoying your new home.

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Feb. 11, 2020

    The representative was good and he guided us through the whole process. He was prompt to respond to my questions. If I had any questions, he was able to answer them. The quality of the build and the location were good. But I have some timing issues and they told me they would take care of them both at closing, but they haven't really been covered. The process after the closing has been not very good. There are some portions of the flooring that are coming off and the blinds were not installed properly. They are crooked. I've made a service request online for over a week now and nobody has responded to that. So, I don’t like that.

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    LGI Homes
    Response from LGI Homes

    Hi Ashik, thank you for your review. We are happy to hear that your New Home Consultant was able to make your buying experience easy! We are disappointed to hear about the problems you have had since closing. f you have any challenges moving forward with your home, please be sure to complete a warranty claim through our online portal.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Feb. 10, 2020

    The price of an LGI home was less than older homes, so why buy a 50-year-old house for more money. I contacted LGI over the phone and went down to the field office and talked to them. They showed me around one of the model homes and when they were opening in the actual area, I scheduled with them a walk-through of the actual house. I wanted to see the area and stuff. And I did that, and then they called me a few times just letting me know where the process was. It was pretty good.

    I worked with two consultants and I was impressed that they would call and say where they were. John contacted me with some info about one of his lenders when I told him I didn’t wanna go through theirs. He’s like, “Hey, well, just FYI, I don’t know if they can help you or not, but this is the guy I went through when I bought my house.” So, I thought that was cool.

    The quality of the build of my home is so far, so good. I've only been in about two weeks but I haven't found anything wrong except for one thing on the fence that’s missing a couple of nails. One of the boards is loose, but I can fix that in 30 seconds. I asked a little bit about customizations and they said they have what they build. They build them all the same to cut down on costs and improve quality. Overall, it’s nice to finally own something. I should’ve done it years ago.

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    LGI Homes
    Response from LGI Homes

    Hi Brian, thank you for taking the time to review us! We pride ourselves on exceptional customer service and are happy to hear that your New Home Consultants stayed in touch with you and were able to help you out. Congratulations on becoming a homeowner and thank you for choosing LGI Homes!

    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Feb. 9, 2020

    My brother bought through LGI, and he gave the salesman my number and I ended up buying the house right behind him. The consultant was great, understanding, and walked us through every step that we needed. I thought I was gonna walk in and this was gonna be a headache, but it was the simplest thing I've ever had to deal with. My experience was great. They handled everything in-house and they were extremely knowledgeable. We got to meet with the salesman, the builder, and the loan departments. It works out at that office. Everything was dealt with there.

    The quality of the build seems fine so far. I haven't had any issues. And the minute we call LGI, they come and take care of anything. Within the first year, we have like a bumper-to-bumper warranty on the house. There are little parks inside the community. The community seems nice. Being close to my brother was the most important thing. But otherwise, it's kind of exciting to be a first-time homebuyer and have it go so smoothly. I keep sending people to LGI.

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    LGI Homes
    Response from LGI Homes

    Hi Aaron, we appreciate you taking the time to review us! We are proud to offer a simplified buying process and are glad that you appreciated having everything taken care of in one office. Thank you for your continued referrals and congratulations on your new home!

    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRatesHonesty & Transparency

    Reviewed Feb. 8, 2020

    My Realtor told me about the subdivision going up, so I just drove by the subdivision and saw the LGI Homes signage. And then, I stopped in to one of their offices. Their customer service was excellent. Tim, the rep I worked with, was very friendly, honest and knowledgeable. Any time I had a question or an issue, I would either text them or call them and he'd get right back to me which is very important to me. I was very pleased with the experience overall. I bought a $215,000 home and there's always something that could be done better. But so far, I've only had some minor issues and I'm pleased with the price.

    Overall, LGI made it a very easy process. They walked me through the entire process very nicely. The fact that they do their financing in the same office as the sales office was very helpful. I closed in that same office, so that made it a nicer experience than having to drive all over town to do stuff. The entire process lasted about six to seven weeks. But the first three or four weeks was being held up by not having the divorce papers. I was going through a divorce, so I had to wait on my divorce paperwork to come in. So, from the time I came in and saw the home that I wanted, it would've taken about 30 days if it wasn't for my divorce.

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    LGI Homes
    Response from LGI Homes

    Hi Luis, congratulations on your new home! We are thankful you decided to come into the office and are happy that you enjoyed our simplified buying process. Thank you for the kind words and we hope you enjoy your home for many years to come.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Feb. 7, 2020

    My brother told me to look into LGI because his daughter bought a home from them in Fort Worth. I’ve only been here in Dallas for a year and they were the first ones for me to go to. It was a good experience. I went in with a mindset of buying a house so I was eager to get one. Customer service was great and I got my questions answered. The process took about two months but it could’ve been less. I had a few things on my credit that I had to kind of work on but it was nothing hard. We wanted to get my score up to a good number.

    I like my community. The only problem I’m having right now is getting service like the connection with my phone when I’m at home. I don’t really have a good connection and I don’t know why. It could be that the home is very insulated that there’s probably not a good signal unless I get internet. Other than that, I’m grateful for having a new home especially being a new home and not having to worry if there is any plumbing that might need to get repaired or a bathroom or something. When you buy a home and it’s already a used home, you never know what you’re gonna get into. I wish the rooms were a little bit bigger, though. But everybody goes for what they can afford.

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    LGI Homes
    Response from LGI Homes

    Hi Patricia! We appreciate your review. We completely agree with you on the benefits of buying a new home over an old one! We are happy to hear that the buying process was smooth and that you are enjoying your new community. Congratulations on your new home!

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed Feb. 6, 2020

    I was looking at a couple of different types of models of homes in that area and LGI was had available what I was interested in. I made an appointment with them. Diane was fantastic and she took me right to it She pretty much walked me through everything and made it really easy. She was really responsive about questions and if she didn’t know the answer to that thing, she’d still find out. It was really awesome. I didn’t know anything about buying a home and she really streamlined the process and told us exactly where we needed to be and kinda worked with us.

    But I wish the walk-through didn’t feel so rushed. The guy did a good job with explaining everything but he didn’t really give me time to look through the house on my own to see if there was any kind of repair that needed to be done. There were things where I felt like LGI should’ve been responsible for like I shouldn’t have had a big scuff mark on my wall when I moved in. I shouldn’t have gouges out of doors. I shouldn’t have my door handles falling off because they were improperly put in or somebody put in the incorrect screw. I shouldn’t have molding coming off the side of my tub because it wasn’t correctly put in. But I didn’t catch these on our initial walk-through because he pretty much took the reins through everything and didn’t really give me time to look through the house on my own.

    I haven't started reporting all of that stuff yet. We’re still finishing moving in at this moment and there is still a lot of unpacking to do. I would like to wait until we get everything finished. It’ll be difficult if they start doing repairs. Otherwise, I'm pretty happy with our home build for the price point that we got. But there are a few things that I'm not too excited about like the fact that the fences aren’t painted or weatherproofed. They aren’t water-treated and they’ve been sitting out since LGI prepared and built these lots. I feel like since LGI doesn't have any kind of guarantee for at least for the first six months to a year, it is a little ridiculous especially since they put it in there without any kind of weatherproofing.

    My man is in the car right now and he has many comments about the concrete work that has been done. He works in the concrete industry. In front of the property, there are footmarks on the driveway. The one last thing that I was really unhappy with was my preparation after everything was completed in the walk-through. I have a dog and I'm finding sheet metal pieces for sockets and electrical stuff. I'm finding that in my backyard along with nails and screws. Also, there were still other garbage during my walk-through that was left from the construction crew, like water bottles in my attic. There's also one on my roof that has been sitting there for I don’t know how long. The construction crew did not do a very good job of picking up after themselves.

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    LGI Homes
    Response from LGI Homes

    Hi Mary, thank you for your feedback. We are glad that the buying process was so smooth, but are disappointed to hear about the walk-through. Our Construction Managers walk the homes and make sure everything is in order for closing. When you are ready to report the items you'd like fixed, please be sure to complete a warranty claim through the online portal.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 2, 2020

    From the very first time I called to the day of the closing, I spoke with Chelsea. Chelsea was the one I had to help me out. She kept in touch with us and messaged every other day to tell me what stage they were on and what they needed from me. She was always communicating with me and ready to answer my questions. She was really open to me. I liked her a lot. They were able to explain every detail with me. Also, the quality of the home has been so far, so good.

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    LGI Homes
    Response from LGI Homes

    Hi Loveth, thank you for your review! We pride ourselves on our customer service and are glad to hear Chelsea made communicating with you about your home a priority. Congratulations on your home; we wish you many happy years in it!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffBilling

    Reviewed Feb. 1, 2020

    I searched online and I saw LGI, and then I sent a request for application. They called me back a couple of days later. We got an appointment and everything went good from there. The rep was real friendly. She did a great job explaining everything, and asking me about my score. She ran my credit, and she looked and then she pre-approved. And then from there, I dealt with another guy. I had to bring all the papers to him and he was great.

    It was a good experience. I’m happy about it. Just be ready with your down payment because I wasn’t ready. I didn’t had enough money for down payment, so I had to save my welfare check without wasting a penny to save enough money for the down payment. There’s a few stuff that needs to be done for the home to be better. I would change the back porch. There’s a space in between the floor and the wall, and I would’ve filled that thing up. It's the same thing in the garage. I will fill that thing up because now, I got spiders. But the home seems good.

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    Response from LGI Homes

    Hi Ignacio, we appreciate your feedback. We are glad you enjoyed your experience and that you are enjoying your new home. We wish you many happy years in it!

    Verified purchase
    StaffResolution

    Reviewed Jan. 30, 2020

    I worked with one lady at LGI Homes and she's very good. She knew exactly what I was looking for and was pretty clear. She showed me a couple of properties and I decided what I wanted to take. Some challenges I had were in finding out when they wanted to show and how soon they would fix stuff. But all other things are okay because the agent that I worked with was communicating with frequent pictures. But after closing, I needed to work with the builder guy and I submitted some cases that took some time to resolve. Plus I had to be there in person to resolve it. Other than that, the build looks okay to me. This is for my investment property.

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    Response from LGI Homes

    Hi Koteswara, we are glad that your agent sent you frequent pictures and that you were able to get your cases resolved. Thank you for your feedback!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Jan. 29, 2020

    I told my wife that instead of renting an apartment, we should look for a place. She immediately made the phone call and a month later, we owned a home. The LGI representative here was very nice and showed us around. It was the only place we looked at, and it was affordable. The house was complete. The walls were painted a nice color. We’ve got vinyl flooring and the laminate looks like wood. It has two bedrooms and three baths. It is what we wanted. The build is nice. They put these things up pretty darn quick. It was a pretty good experience. The only thing I wish was that the garage was a little bigger. It’s 19x19 in size and it really doesn’t leave a whole lot of room to put up a work bench. I’ve got a bunch of stuff I’d like to put in there. But the house is very comfortable. Once I get some furniture over here, it’ll be better. LGI is really good overall.

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    Response from LGI Homes

    Hi Tom, we appreciate you taking the time to review us! We also believe that owning is better than renting and are glad you chose us to help you make the transition. We are happy to hear that you are enjoying your home!

    Verified purchase
    PriceMaintenanceStaffLoan ProcessRates

    Reviewed Jan. 27, 2020

    Everything went good with LGI Homes. It was timely and efficient. They kept in contact with me throughout the whole process and let me know what was going on about the process of being approved of my loan. I like our new home. We got a lot of home for the price. It was new construction. It was already ready to move in when we got it, and we fell in love with the way it was. The neighborhood is amazing. I walked through with the construction manager. There was nothing that really needs to be fixed or repaired, just a touch-up. The quality is good. We're happy with it.

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    Response from LGI Homes

    Hi Robert, we appreciate you taking the time to review us! We are excited that you are so happy with your new home and the neighborhood. Congratulations and thank you for choosing LGI Homes!

    CoverageMaintenanceBilling

    Reviewed Jan. 25, 2020

    Well looking at homes in Maricopa Az. Put down 1,000.00 and watched the house be build, went very 2 weeks. It rain a lot. Told the management about the wood wrapping and they said that it was ok. Told them about the big hole in the roof. All they did was cover it with the roofing product. Did not fix the holes. Went back out and the sheetrock was on incorrectly. That was not fixed. I was suppose to move 1/31/2020. Then the payments went to $1600.00 not including the HOA fees. Then we had a message that we needed to pay 200.00 at closing when it was suppose to be zero down. So I told them that the deal was not going to happen. Of course we lost our 1,000.00 down. I am very unhappy with this company. We even took pictures of the place. I will never buy from this company. I got sick with worry 'cause of this bull. I feel all they wanted was my money not to listen what we was wrong with the house.

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    Response from LGI Homes

    Hi JoAnn, we appreciate your feedback and are disappointed you were not satisfied with the way your home was being built. We have construction managers on-site at every location and each of our homes goes through several inspections to ensure we are providing a quality product. We wish you the best of luck in your future endeavors!

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 23, 2020

    My LGI Homes rep was very nice and had a really good attitude. However, there are a couple of things that need to be addressed with the home. But overall, the experience was great.

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    LGI Homes
    Response from LGI Homes

    Hi Richard, thank you for the review. We are glad that you enjoyed your experience with us! Please use our online warranty portal to submit claims for anything that needs to be addressed. Congratulations on your new home!

    Verified purchase
    Billing

    Reviewed Jan. 22, 2020

    I decided to get a new home as I don't want to worry about fixing anything. Our home consultant, Jorge, was great. He seemed sincere and humble about what he did. Our LGI home has good quality so far. I’ve never lived in an all-electric house, so it's a little different for me, but we’ll see when the bill comes in.

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    LGI Homes
    Response from LGI Homes

    Hi Priscilla, thank you for choosing LGI Homes! We are happy that you enjoyed working with Jorge. Congratulations on your new home!

    Verified purchase

    Reviewed Jan. 21, 2020

    I got a newly built house from LGI because I trust newer houses versus older ones. I've been in the house for two months and I've been having a lot of issues. But they're getting these issues fixed. Other than that, my dealings with them went well.

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    LGI Homes
    Response from LGI Homes

    Hi Ryan, thank you for your feedback. We apologize that you've been having issues with the home, but are glad that they are getting fixed. If you run into any other concerns, please be sure to file a warranty claim through the online portal.

    Verified purchase

    Reviewed Jan. 20, 2020

    The consultants of LGI Homes were very nice. Everything’s good with our experience and the quality of the home is good. The community looks okay, as well.

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    LGI Homes
    Response from LGI Homes

    Hi Jan, thank you for your review. We are excited that you enjoyed the experience and are happy with the quality of your home. We hope you enjoy many years in it!

    Verified purchase
    Refunds & PayoutsStaffRates

    Reviewed Jan. 19, 2020

    Sharla handled things in our best interest and in really a professional way. The quality of the build was what we paid for. And everything is going along fairly smoothly.

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    LGI Homes
    Response from LGI Homes

    Hi Robert, we appreciate your review. We strive to provide exceptional customer service and are glad to hear that the process was smooth. We hope you enjoy your home for many years to come!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 19, 2020

    I didn't want anybody else's problems or issues, like when you get a used car, so I chose to go with a new home from LGI Homes. My initial consultant wasn't available, so they referred me to Cody and he took care of me. He seemed knowledgeable of the house. He had no moments trying to think of what to do. He had his spiel down good. The home is nice. I had a repair guy come out the other day to check on the heater because one of the piping were improperly sealed, so it was leaking water onto the wood underneath the heater. I put the work order in and 20 minutes later, I got a call. Their service was very quick and efficient.

    Everything has been good so far. Earlier, we bumped into a high school friend that lives in the same neighborhood. Overall, everybody made everything very accommodating. And everything took about a month. The purchasing process started mid-November, I got approved, and I was able to move in mid-December. I tell people where I got the house and when I bought it. So, I'm trying to be an LGI Homes advocate as well.

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    LGI Homes
    Response from LGI Homes

    Hi Kurt, thank you for taking the time to review us. We take strive to provide exceptional customer service and are happy to hear that you enjoyed both the buying process and the follow-up after closing. We appreciate you being a LGI Homes advocate! We hope you have many happy years in your new home.

    Verified purchase
    Customer ServiceStaffHonesty & Transparency

    Reviewed Jan. 18, 2020

    I lived in The Cottages of Lake Forest, so I knew that they were adding on and I rode to see what they looked like. LGI was convenient at the moment. I wanted to stay in the same school district for my daughter and it was the closest, which was why I chose them. There are a lot of little things though that you don’t realize until you get to live there. I don’t like that you can hear the dog next door as well as the flat paint on the wall and that there’s no linen closet. But I liked the honesty and good attitude of Christian, the rep I worked with.

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    Response from LGI Homes

    Hi Danielle, thank you for your feedback. We are happy that we were able to help you keep your daughter in the same school district and that you enjoyed working with Christian. Congratulations on your new home!

    Verified purchase
    Customer ServicePricePunctuality & SpeedMaintenanceLoan Process

    Reviewed Jan. 17, 2020

    I was looking up properties, and LGI Homes popped up on the internet through random searches. I was going through a divorce, and everything that I was looking for was a lot more money. I was living in Chandler, and I went, “Geez, I could get a brand new house out here for less money,” so that’s what I did. Everything has been absolutely great with my interactions with LGI. From the people who had the loan and who got me through the process, all that was 10s across the board. There are things in this home that have problems though. I got a couple of doors that don’t shut all the way. And I have a backdoor that’s kinda crooked a little bit. There’s like a seam for bees and for bugs to crawl through. The wood floor in one of my bathrooms is popping up by the bathtub already, and I’ve only been here a month.

    Now, they told me they're gonna come and fix the cracks from the home settling in a year, but I feel like I shouldn’t have to wait a year. I’ve been talking with somebody and I'm trying to work it out. They were supposed to do that today, and I haven’t heard anything. I’m not worried about the cracks and the settling. The house has to settle. It has to do its thing but some of the inside stuff like doors not closing is a problem. I have like wood flooring bowing up in one of my bathrooms, too. So, I’m like, “Am I just supposed to deal with that?” Other than those, I’ve been happy for the most part. I love the community that I'm in. It's worked out for me.

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    Response from LGI Homes

    Hi Christopher, thank you for your review! We pride ourselves on offering affordable new homes and are happy you enjoyed your time working with us. We apologize that there have been some minor construction issues with your home. If any further items arise, please file a warranty claim through our online portal. Congratulations on your new home!

    Verified purchase
    PriceRefunds & PayoutsStaffRates

    Reviewed Jan. 17, 2020

    We prefer a mobile home, for a new home. A couple of my brothers were talking about LGI Homes. I also saw LGI Homes online and all the signs on the 35. I was not too fond of the first homes they showed me. They were a little bit too small and were like apartment feel kinda thing. But then, the second guy showed me more bigger houses that were a lot better. The representatives were thorough, understandable and patient. They didn’t rush me. They were just trying to satisfy what I wanted. I feel comfortable working with them. It was easy and wasn't harsh. They were laid back, asking me what I wanted and saying we do the paperwork and get it done. Everything was pretty cool. It all depends on the individual, what kind of person you are. I’m not one of those picky persons that start nitpick all little stuff. As long as you have the proper criteria, everything goes smooth.

    There were some stuff I needed to get done at my house that when I did the walk-through, I didn't notice. It’s been a while, and I’m pretty sure LGI Homes has been behind, especially with the holidays. They were busy. They haven’t attacked the issues I have put on the warranty. That was the only thing. With the quality of the homes, people need to understand they're production homes. So, you’re not customizing your home. You're gonna get for what you're paying for. So, it’s like, in order for them to give you a house in that certain price, they gotta use the tools, the product that fits in the range of them to sell you the house in that price. So, that part of the house, it's satisfactory and excellent for the price.

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    Response from LGI Homes

    Hi Antonio, thank you for your feedback! We make it a priority to listen to what you want and helping you find the right home for you. We appreciate your patience in getting those items resolved, and if you find anything else, please be sure to file a claim through our online portal. Congratulations on your new home!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed Jan. 16, 2020

    We wanted something that was ours and nobody else’s beforehand. And LGI Homes'mbuild met all our expectations. We were extremely comfortable working with them. Their friendly customer service had all the answers to questions I asked. The process was quick and expedient. From signing up to getting approved, it took about two weeks. Sam, our rep, was knowledgeable and friendly.

    I’m satisfied with the amenities, but they should update the internet type thing because there weren’t enough internet jacks or modem wires. Have the same amount of wires, but take all the wires to a better location. I only have five running to my kitchen where I don’t wanna have a modem sitting on my kitchen counter. Living in our new home improved our daily life. Overall, we're pleased with the experience.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedMaintenanceStaffBillingRates

    Reviewed Jan. 15, 2020

    Our LGI town home fits our needs the best. I was looking for a little more of a low maintenance lifestyle, and the price was right. I work from home, so I needed a home office. The home had three bedrooms, two and a half baths, and that fit the bill. It’s an end unit that overlooks the little ponds out here, so we got lucky. This one was open and probably the nicest view on the whole property. We have a couple of pools and a workout building with some universal-type of equipment in the neighborhood for working out. We’re close to the golf, so there’s a lot of walking paths. We have a couple of dogs, so we’re getting them out and we can take bike rides on the sidewalks. We don’t have to ride on the streets. So, it’s a nice area.

    My realtor brought the property to my attention and I came up here and met with Amy, and pretty much everything we did was back-and-forth through Amy. The only thing, she’s just really busy. I couldn’t call and get her sometimes. She was with someone else, so either you just leave a message or wait for her to call back. But that’s just the volume of the people that were coming through the office. It had nothing to do with her. She was very thorough and knowledgeable.

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    LGI Homes
    Response from LGI Homes

    Hi Brian, thank you for your review. We are happy that your townhome is fitting your lifestyle and that you are enjoying the community and its amenities. We hope you enjoy it for many more years!

    Verified purchase
    TechStaff

    Reviewed Jan. 14, 2020

    We came over here before Thanksgiving and looked at several different communities, and this one seemed to be the better quality of what we wanted. Tim was very nice. He was excellent. The whole process seemed good as well. I was very satisfied with LGI.

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    LGI Homes
    Response from LGI Homes

    Hi Paul, thank you for taking the time to review us. We are proud that you felt we had superior quality and made the decision to buy your new home with LGI Homes. Congratulations on your new home!

    Verified purchase
    Customer ServiceCoverageTechPricePunctuality & SpeedStaffTransparencyCommunicationTimelinessHonesty & Transparency

    Reviewed Jan. 14, 2020

    We started with a new build instead of an older one because of some potential resale issues, not really knowing how the previous owners would be taking care of their home as well as cheaper home insurance. My Realtor, David, was really awesome on giving us insight on LGI Homes. But with the consultant that was helping us, Kevin, we didn’t have the most pleasant experience. There was lack of communication as well as updates on our home. Everything was kinda always up in the air. Our Realtor had to step in at one point because of how unprofessional we felt he was being.

    Once we signed up papers, we wanted to go through the home again to kinda get a feel of what we were moving into. He said, “I actually have some work I gotta do.” He was originally trying to be so nice in the beginning and giving us as much information as possible, but in the end, he was even pushy to the point where he was asking us some questions we didn’t even felt comfortable with.

    As the deal was already closed, he only called us once about an update on the home. He also lied about one of the things. We were trying to choose the lender that we were gonna go with. We were gonna originally go with LGI, but then, we were in the air with another lender, and he basically told our Realtor that we were going with their lender. Not knowing that we were in close communication with him, he said, “Hey, guys. I didn’t know you were gonna choose LGI.” We were supposed to let him know who we chose. We said, “No, we didn’t.” So, the Realtor called him back and said, “Hey, why are you putting words in my clients’ mouths?” He said, “Oh, I just felt it in my soul.” You can’t say that.

    He was supposed to give us the keys, a brief rundown on our home, that whole closing thing once we finally closed on the house and were planning to move in. The office manager said, “Kevin will go ahead and give you a brief rundown of the home.” She went to get him, and she ended up coming back saying, “I’ll be going to go over it with you,” which is super-unprofessional because we had already had so many issues with him.

    Right now, there were some things that we wanted fixed in our home. So, the superintendent came to give data and said they'd bring somebody out. They didn’t show up to do the things on the house like the blue tape because we didn’t do it on our official walkthrough, which was odd. We’ve been having blue tape on our wall since December because nobody ever showed up when we planned it, and that was the only opening we had in our schedule. But the superintendent said, “If you have any issues, just let us know and we’ll fix it.” The superintendent was so nice. His name is Luke and he was the one that made this a pleasant experience.

    There are a lot of imperfections in the home like the lack of having different people work on different things. I feel like they were very rushed. Our wall in our living room is kind of uneven. I even noticed our ceiling fan wasn’t placed in the middle. There are some kind of things that they're gonna have to do some major fixes on because of how uneven it is on the floor and on top of the wall. Some of the hardwood flooring, when I stepped on it, it started making these noises because it wasn’t sealed correctly. Even on some parts of our carpet, I step on it, and something’s poking me. So, I’m gonna have to talk to them about that too. I’m hoping it gets fixed. If not, it’s gonna be a disaster.

    We set a time with the superintendent to come and look at what we were talking about. The next day, we waited for him and he didn’t show up. So, we called him and said, “Hey, are you gonna show up?” He said, “Oh, I’m so sorry. I forgot. I’ll be down over in a minute." So he came over and said, “Okay, there’s little time.” We scheduled another time to get the home fixed at least a little bit. He also said, “Oh, we’ll do the best that we can, but I’m just not sure if we can get it fixed.” So, we texted him the next day and said nobody showed up, but they're supposed to be here at 8:00. He said, “I’m so sorry, let’s try to fit you in again.” But at that time, the holiday season was already approaching us. So, I just scheduled something with him for this upcoming week and we’ll see if they end up showing up.

    Overall, it’s kinda been all over the place. With LGI Homes, there were more unpleasant experiences than pleasant ones. Now that we’ve moved into the home, we love it because of what we’ve made it, but the experiences from the people that actually worked with the company weren’t the best. At least we had a good superintendent who kinda made it more of a positive outlook because we were really not feeling the greatest about it. But we had already put money down, so it’s too late to turn back. Our Realtor would never sell from LGI again, and he’s like one of the top Realtors in Colorado. Even for me, I probably wouldn’t recommend the company for a new build or for somebody who’s gonna be a first home buyer. I would probably go with somebody else.

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    Response from LGI Homes

    Hi Kaysa, we appreciate that you recognize the benefits of new construction! We are disappointed to hear that your representative didn't provide consistent updates on your home. We hope you have enjoyed your new home since moving in and that you enjoy it for many more years!

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    LGI Homes Company Information

    Social media:
    Company Name:
    LGI Homes
    Company Type:
    Public
    Ticker Symbol:
    LGIH
    Year Founded:
    2003
    Website:
    www.lgihomes.com