LG Washing Machines Reviews

I submitted a warranty claim using their online claim form. It even went as far as telling me who was coming out, and asking for a date that I would like the service, and asking for an alternate date. The date came and went, no service man. I then contacted LG back and guess what? My washer dryer is now out of warranty (it wasn't when I submitted the claim) and I have to purchase an extended warranty if I want it worked on. They would not budge and all but called me a liar that I submitted the original claim.

I purchased an LG front loader washing machine 5 years ago. Within this period of time, I have replaced the motor, several sensors and the main computer board. LG reports that 98% of their customers do not have these types of problems and they will not warrant their product after 12 months. I would not buy another LG washing machine again. The customer service, as well as the warranty, is terrible. Consequences: replaced motor and leaking tub rusted out the internal structure of the machine.

I, too, had mold & mildew growing inside my washer. No one told me I had to keep the door open when not in use. They especially didn't explain anything negative when I was purchasing the washer. I never had to do that with a top-loading washer. There was also a mildewy smell in our clothes.

I'm a regular user of LG products, and they work fine. I had purchased an LG frontloading washing machine (model no -WD -80485NP, serial no - WD6-710PNHN009249). After 4-5 months, my clothes are not getting a quality wash. It's like they're not being cleaned. I had registered complaints at the service center many times but to no avail. I believe the engineers at LG service division are not well up to mark to solve the consumer problems.

I purchased an LG washer and dryer end of Sept. 2007. In Sept. 2008, I reported on LGE's website customer service that the clear plastic display on front of both washer and dryer had cracked. I also reported that the washing cycles menu was washing away due to defective ink. They disregarded my email. Today, when I can almost no longer see the washing cycle menu, I contacted them again, this time by live chat. They don't want to acknowledge receipt of previous two emails (one for washer and one for dryer) on September 2008 (I have copies). They claim it is cosmetic and are not willing to replace it under warranty. The quality of the product (the plastic and the ink used for the menu selector) was of extremely poor quality and these are to very pricey items.

I bought an LG Tromm washer and dryer from Home Depot nearly 2 years ago. The washer smelled of mold the first 6 months, plus I had to replace the electrical panel the first 2 months of purchase. I was without a washer for about 1 1/2 weeks (parts not in stock) and now I have a cracked dryer drum. It's eating our clothes up! LG will do nothing to help us. I should have kept my old set. Very, very disappointed in LG. I will never buy another LG product. Never! Can anyone help?

We purchased an LG washer and dryer set 2 years ago for about $2,400. When the dryer was about 20 months old, it started to make a loud thumping noise. We finally figured out that the dryer drum was cracking at the seam where it was welded. We called LG to see if they would help with the repair since the dryer was not even 2 year old, but they refused any help because they only warranty it for 1 year. I tried to explain that the drum on a 2 year old, $1,000 dryer should not crack in less than 2 years. But they still will not help with the repair.

We, too, bought the LG front loader washer and dryer. We have had ours for about a year and a half. I agree with the complaints regarding the smell issue of the front loader washer and how terrible it shakes. My dryer is especially dissatisfying. It is supposed to be an energy efficient product but we have to rerun the load 3 to 4 times before it dries. We put it on the highest setting and it still does not dry.

We purchased a washer/dryer set from Best Buy on 2/2/08 and was delivered to our home a few days later. I have a little problem with the dryer not lighting up within the first week, but while I was on the phone with Best Buy for repair, it finally lit. On 3/3/09 or thereabout, the dryer would not come on again but it did light up. I could not get anyone on the phone at LG so I had to wait until the following work day. We had the unit tested per their diagnostic tests but wrote LG at that time on the Internet. They outright refused to help because the unit was one month out of warranty.

I purchased an LG Steam Washer WM2688H*M in 01/2007. I have been having trouble with the digital control panel. During one cycle, the digital reading stated the cycle was rinsing with 27 minutes remaining in the cycle. The machine signaled the end of the washing cycle and beeped that the cycle was complete even with the digital reading stated the cycle was rinsing with 27 minutes remaining. I immediately called the LG Consumer Center and explained the problem. The representative stated that since it was three months past the warranty and they would not assist me. I explained the problems started well in the warranty period, but the representative stated they would not assist me.

I purchased an LG Tromm Washing Machine less than 2 years ago. I started noticing a bad odor after about 6 months. I called customer service after about 6 more months, and they made it sound like it was my fault since I wasn't cleaning the machine on a regular basis. I thought it was kind of stupid that I had to clean a washing machine since I have had other machines over the past 20 years that have required no maintenance. However, I did all the things that were suggested and the odor remained. I have noticed that there is black mold on the inside rubber and there is always a puddle of water remaining after each load. It has also collected a nice gunky, stringy glop of stuff in the same area.

I bought a front loading LG washer and dryer in August of 2007. I've had no problems until today when I received the OE message. It turns out I'm the idiot who washed a down comforter which apparently had a hole in it so my drain filter is clogged. I can't quite blame LG for that. I've had no issues with mold or mildew. I leave the washer door open after washing a load because, duh(!), if you leave it closed, of course, mold and mildew are going to grow. It's a dark wet environment. The same thing would happen in an upright washer if the lid sealed completely. Follow the instructions in the user manual and you should have no issues with the LG washer.

My husband purchased the LG front loader washing machine 2 years ago for $1000 from our local Home Depot. I have had problems with it from the beginning. I get repeated error codes, such as LE and UE and then the washer stops and water collects in the bottom and it doesn't spin. I have called LG Customer Service probably 15 times over the last two years and they cannot seem to produce service repairmen. My machine will start working from time to time if I drain all the water out from the bottom of the filter area. The machine cannot seem to handle spinning more than two towels at a time. The customer service representatives never offer any satisfaction or solutions, so I have now taken the matter back to the manager at our local Home Depot where it was purchased. The tub collects mildew in the rubber tubing and there is a smell all the time. This is a flawed product and LG should offer all who have called repeatedly some solution.

I bought a front-loading LG Tromm washer and dryer two years ago. I have had nothing but problems with them both! I have been looking online for help to fix the washing machine that doesn't work more often than it does! LG has been worthless in the way of any help! The comments I ran across at this website brought me to the couch with a heavy sigh! I, too, have the disgusting sewer smell! I get error messages at the spin cycle that I cannot figure out the cause of nor can LG! I spent a lot of money on these appliances and have had zero support for all the problems with these appliances. I do five or more loads of laundry daily! Without a $2,000 washing machine that functions, the time spent on laundry has gone from two hours a day to five or more! Thanks a lot, LG. Thanks a lot.

We purchased an LG washer which has broken down 2 times in 2 years. Spare parts cannot be kept in stock. When the repairman opened the part, he ordered to fix the washer. He found the part was torn resulting in our washer not being repaired. The product has not lived up to the quality good life experience that we had been led to believe. We are now 3 weeks with no washer and the extra expense of running to the laundry mat. Sad as it may be, LG customer service can only provide lip service with nothing getting resolved for their consumers. I will never purchase another LG product no matter what Consumer Reports says. I will make sure I tell everyone not to purchase LG. First, a washer should hold up much longer than 2 years, especially for the money they charge. Secondly, when repair is needed, service should be fast and courteous in order to retain loyal customers.

I would like to be notified about any action against LG front load washers. I spent $2,300.00 to get the best and I am now throwing clothes out and cannot get rid of the odor. I understand humans build things. Just admit the mistake and either fix it or replace it.

I own the LG WM2032HW front load washing machine. I keep the door open to air out the machine, but still have mold inside the seal as it does not drain properly. Anyone thinking about buying a front load washer should check the design of the front seal for proper drainage. The LG models are very poor at water drainage and leave mold and smells that get into the clothes. I would never buy another LG washer again. There should be a class action suit on this brand.

I purchased an LG washer and dryer from Best Buy. After about 3 months, HORRIBLE smell comes from the washer. I called Best Buy and LG twice. I was told by both that regular maintenance was required to fix the problem, which consisted of me purchasing 2-3 packages of Affresh tablets at $10/each per month, which basically just cover up the odor!! NOWHERE in the owner's manual is this written. I explained that this is a design flaw by LG. Water is being left under the drum and it lays stagnant and smells. Why am I responsible to spend $300-$400 a year to deodorize a $1,100 washing machine? Class action lawsuit needed!!!

LG Tromm washing machine does not work after just a few years. Many customers have the exact same problem. If you spin the drum, the machine to remove a piece of clothing, the next time you go to wash a load, the machine will kick out a trouble code of LE and stop working. LG knows about this condition but does nothing to fix the problem. This machine breeds mold and stinks. I leave mine open but we have been hurt by the door hitting us as we go by the machine. It does not spin out the clothing properly and so you waste time and money having to redo the cycle. I hate this machine so much that I am throwing it out and buying a new machine. I have had it a total of 3 years and 3 months. I bought this machine and a matching dryer (which is not much better) at Home Depot.

I bought an LG washer WM2077CW for $949.00 and dryer DLE3777W for $749.00 on October 31, 2005, plus charges of $9.99 for flex dryer duct, $12.99 for dryer cord and $50.00 freight from Home Depot in Raleigh, NC. I too have the problem with the horrible odor in the washing machine. $150.00 to the repairman even though this was covered under warranty. Now the washer has just completely died - no power, nothing. When I called LG, they said it is not under warranty and I could call anyone I wanted to fix it. The only name they could give me was located in Salisbury, NC - at least 150 miles away. The last washer and dryer I had was 25 years old. I gave it to my brother who is still using it. I never had a single problem with it. I just wanted to get the front loader washer that is supposed to be more efficient and wash better. What a disappointment!!

My LG Tromm WM1815CS washing machine smells like mold. I always leave the door open and consistently clean the tray and filter. I've tried to run it through a hot water cycle, bleach, etc. Nothing works. When I clean the filter out, the water smells like sewer water. My son has asthma and I worry about how this is affecting him.

We got the LG in July 2007. The problem was shaking on spin cycle. I phoned LG but they could not help us. I phoned the dealer and the next day they came to see the problem. They were unable to help. Then getting no help, I talked to Home hardware plumber. He gave a piece of rubber, about 1/16 thick, put it under the legs and the problem is gone. When I was reading all the problems above, we must be very lucky because so far we have no problems. We have to keep our fingers crossed.

Bought an LG stackable washer and dryer in October '07. Our kitchen remodeler installed it in December. The dryer did not work on installation. We informed LG and they sent a repairman a few weeks later. He said it was the motherboard. It worked for about 4 months, but then stopped drying the clothes. Called LG again and they suggested we were not using the right cycle or we had screwed it up by using dryer sheets. OH NO. After 4 phone calls trying all the troubleshooting things, they sent a repairman again who said the heat element was gone. Okay, so he ordered that and when he replaced that, the dryer still did not work. He said, "Oops, I think the motherboard is bad too!" NO WAY.

I don't have a problem with the smell because we leave the door open after the wash is done, but it is dangerous. My beautiful cat Ashley suffocated in the washer. My mother did not see her in there and closed the door on her. Ashley was everything to me. I had a Maytag Neptune for 13 years and never had to keep the door open because of the smell. My aunt has an LG washer too, and she complains that her clothes and washer smell. My 6-year old had to see Ashley dead in the washer and his mother hysterical and crying. There should be a saftey latch on it to keep it open just enough to let air in, so it won't smell.

Purchased an LG front loader in July 2004. In January 2009 the spin cycle became extremely noisy, like a jet taking off. I had two different service companies look at it and was told that the bearings were bad. Cost of repair would be $600+. I paid close to $1,000 for this machine 4 1/2 years ago. I was told by LG that it was out of warranty, so nothing they could do. I have an LG dryer, refrigerator and dishwasher. Never again will I buy an LG appliance. Who expects to replace a washing machine after 4 1/2 years? I only hope the other appliances continue to work...

I purchased an LG Digital Washer, Model #WM3677HW on 12/31/06. I started to get this weird message displayed, UE, back on 5/08/06 and a couple of times in 2007. I did not know what it was, but the machine still works. More problems persisted in 2008. This time, it is displaying LE, which means Overload. I can assure you it was not overload. I usually use the speed cycle function. At this time, it no longer works on that cycle. So I have to use other cycles. After using other cycles for a while, it started not to work. Finally, the power just didn't come on anymore.

I have an LG front-loading washer (WM0742HWA) which was purchased last July. Regarding the odor problem that many people report, I think it's due to water not being able to drain completely from the washer. I drain the water after every load (or after the last load of the day) via the tube next to the lint catcher and drain about 16 oz. of water each time. I also leave the door open overnight. With these two actions, there isn't a problem with odor. It's an inconvenience to drain the washer after each load. But the washer does a good job cleaning so I'm willing to put up with it.

I bought an LG front loader washer and dryer in October of 2005. I was not informed, like most of you, that there were any issues regarding the mold, mildew and smell from the washer. After only a couple of months, I noticed the awful odor. I called LG and they told me to run a wash cycle with Clorox, I did. It didn't work. I was told to use REFRESH tablets once a month, I did. It didn't work. I was told to run a wash cycle with Cascade on the hottest water with an extra rinse cycle, I did. It didn't work. I was told to leave the door open and dry the rubber seal after every wash; I do but the smell remains.

I purchased an LG Electric Dryer DLE3777W and less than 3 years later, the drum cracked. LG refuses to do anything about this, since their warranty is only one year. A dryer should last 10-15 years minimum and the drum should last as long as the dryer. Less than 3 years is unacceptable.

You know, with all due respect, people need to read their manuals. It clearly states that after washing you should a) wipe the seal dry with a paper towel (optional), and leave the door ajar so the tub and rubber gasket can dry out. Once dry, close it; and b) run the washer through a tub clean cycle (bleach optional if you have really hot water) once every few weeks.

I would never buy another product from LG. I have a front loader washing machine. It is 17 months old. It stops spinning at will, gives error codes and doesn't work often. The LG service has been horrible and the appliance service companies recommended are horrible and rude.

My LG washer and dryer were purchased on 9/17/05 at HHGregg appliances. I have since had 3 service calls on my LG washer. I have had to replace the motor unit (3 different parts) on 3/25/08 and now again on 1/15/09. These parts are hard to come by and take weeks to receive through the service center I am told to use. Not to mention a day off work for them to come out and tell me what I already knew was wrong, as it's the LE code again and the same thing... The last load of wash is left in a ton of water with a flashing LE code. Drain the water, unplug the unit, plug it back in, waste more soap/water as it fills and tries to spin but just hums. Drain it, unplug it, and call for service. Get the parts number, be told it's weeks to get the parts and call GE Escalated Service number.

Terrible odor/mold due to LG appliance. I purchased an LG WM2487HRM washer. This HAS to be a class action lawsuit!

We purchased an LG washer & dryer from Best Buy on 2.2.08. The washer is covered with black mold. We have flushed it out and rinsed it with bleach as instructed by the manufacturer. On Dec. 31, 2008, we were advised not to use it and someone from service would come out. The service company contracted was Edward's Appliances in Sewell, NJ. Their tel. # is 856-218-1299. The appt. was set for 1.2.09. They never came out; rather, they called to say they would order a new gasket, the same part that is causing the problem. We called the manufacturer. They assigned a case number but we cannot get a reply from them. I have asked to have the washer replaced. This is a health issue.

We bought an LG washing machine and LG dryer in 01/2007 (2 years ago). I smelled mold a couple of months after we purchased the set... and subsequently found a ton of mold that had grown on/in/around the rubber gasket. Surprisingly enough, mold had grown that the rubber gasket was stained. I contacted LG twice during the one-year warranty regarding this matter and was basically told that I needed to wipe the washer down after every use, leave the door open and use a chlorine bleach solution.

In November of 2005, we bought an LG front loader washer and dryer from Home Depot (that store has since closed). The washer was a model WM1814CW. We had the code LE problem several times in the first year. The unplugging routine provided a temporary fix. The Saturday before Thanksgiving last year (2008), we got the LE problem again. This time the unplugging routine and other methods did not work. We had called LG customer services several times during the life of the unit. This time after repeated calls, they acknowledged the need for service call. The authorized service representative is Prater Service in Lexington. They will not come to my house. It is 4 miles out of their area. They will, however, drive by my house to service a unit in a town 8 miles away. LG had no response to that. LG told me to call anybody I could to fix the unit.

I purchased an LG Washing Machine (model #WM2455HW) from Home Depot. It smells horrible. I have done many things to try to make it smell better to no avail. My clothes smell awful. I am at a loss. I feel like this is ruining my family's clothes. Not to mention I will probably have to buy a new washer.

I bought an LG Tromm washer on 04/03/06 from Best Buy - Big Mistake. I also purchased the AG extended warranty. The machine quit working the first part of Nov. 08. A service man came to the house and said the stator was bad and they would have to order a new one. Since that time, they have made 5 appointments to fix it and here it is 2 months later and it is still not repaired.

Bought LG washer/dryer at Home Depot in 2006. From the beginning, the unit had problems and giving an error code LE. Phone service recommended several actions (draining, cleaning filters, etc.), but the only thing that works is to unplug the washer, push the power button for 5 seconds, wait 15 seconds, then plug the unit back in.

I purchased an LG Washer/dryer from HHGregg almost two years ago. I have had service calls on both units. The washer stinks, as so many other people have mentioned, and I always have to leave the door open when it isn't in use. I always wipe out the gasket, but sometimes my laundry room smells like sour water.

Since a week or two after I purchased my washer, it has smelled like mildew, and so does everything that I wash in it. I have cleaned the inside of the drum and the door. Also it started draining with the little robber house after washing. None of this helps. Yesterday, I put two lightweight cotton curtains in to wash, and the drum started to make a scratching sound, and the washer turned off and gave me error readout of LE. There is only one person living in my home, so I don't think I could have worn it out already! Also, the washer takes much longer to wash a load of laundry than my top loader. I wish I had kept my 12-year-old Kenmore washer instead of giving it to my son. He has been using it for 3 years with no problems.

Mold, mold, mold and obnoxious smell since we purchased our front load LG washing machine three years ago. Wasn't aware of a class action initiated against LG until today, when shopping for a new LG dryer and was advised by a salesperson from Sears Canada. Who is handling Canadian class action? Molds get into your clothes every time you wash another load. You can't close the door because without the air to circulate and dry, the mold grows worse and if you open the door to allow the washer to dry out, you become sick and nauseated.

I purchased an LG Washer & Dryer in March of 2007. In February of 2008, the board went bad. I had Best Buy out; they said it was still under warranty, so they ordered the part and came back a week later to install it. In August of 2008, the board went out again. I called Best Buy. They said that it was out of warranty (even the new one they replaced 6 months ago). My husband ordered the part and installed it himself. Now, January 2009, the board is bad yet again.

I bought the front loader about a year ago and kept noticing that my clothes would stink all the time. I called the company and they acted surprised that it happened, but recommended using Rephresh for the washer. Needless to say, the washer still has the problem with stink and mold!!

We bought a high efficiency front-load washer and dryer and it works fine. Leave the door of the washer open overnight when you are done. Taa daa!

I've owned an LG Tromm front-loading washing machine and matching dryer for almost two years now. They have both been very solid performers, and I have not had a single incidence of oil staining, gasket mold or musty water, error codes or any need for servicing. I wipe down the inside of the door after I'm done washing for the day and leave the door open for a few hours to help it dry out. I can then close the door and leave it closed until the next wash needs to be done. I've never had to drain the water pan, and have never had the machine shut down during a wash.

I bought an LG washing machine a year and a half ago. Recently, the machine started to display an error code and wouldn't spin out the clothes. The washer is not under manufacturer's warranty. However, we purchased the extended warranty from Home Depot. While trying to get the machine repaired, we found out there are no authorized service repair people in our area. Three weeks later, the machine is still not repaired. LG won't even talk to us, or offer the name of the closest service center. This is a warning to all who are considering buying LG products. Home Depot has tried to work with us but to no reasonable outcome. This is a warning to anyone considering buying an LG product, DON'T!!!!!!!!!!

I bought new washer from Conn's in San Antonio. The washer broke 9 times in the 1 year we owned. It had a smell that would not go away. I had all types of service done - replaced parts, hoses, door gasket. We had to throw away 4 loads of clothing due to the smell. I was told I would have to wash one load a week of bleach and then undo the door on the bottom and drain the machine every time we were done using it. We did run the bleach, leave the door open and spend a large amount of money on odor removers. I refuse to crawl on the ground to disconnect the hoses and drain stinky water on a weekly basis for a product I paid 1400 dollars for plus purchased a 400-dollar warranty. Neither Conn's nor LG would stand up for their product and took all this money for us for a product that I had to replace because it was unusable and ruined clothes.

I bought an LG Front Load washer model 7042HWA on Nov. 28, 2008. After 3-4 washes, the machine went dead. I called PC Richardson where I bought the machine. A technician came and said that "quick connect" had come off and fixed it and left. I did one load and machine died right after. After a lot of haggling with LG, another technician came after a week and fixed the same thing with tape and left. Story repeated itself after one more wash. I was on the phone again fighting with LG. Third time, another technician comes and binds the quick connect with plastic bundler and machine did one load and is totally dead again. It would not even power on. LG will not replace the machine. We have to take time off for them to come and take a look at the machine each time. I've not done washing in a month. I'm agitated and BP is up talking to rude LG customer service. According to them, unless it's not serviceable, they will not replace. I'll give them one more last chance next week.

I purchased my first front loader. I was so excited to watch my clothes wash and that was the beginning of my nightmare. First, I wasn't told about special HE detergent so my clothes began to smell worse than before I washed them. So I called LG and I changed soap. Problem still existed. So I called LG and they said I have to wipe down gasket and clean the door after each use. Problem still existed. I called LG and was informed I had to leave my door open to dry out the washer. Problem still existed. I called LG and was told I had to drain the bottom of the washer at least once a month to get the foul water off the bottom that just sits there. When you do this, there is no way to catch water; it just drains all over floor drenching an entire bath towel and spreading the smell everywhere. Problem still existed. I called LG and was told a new product came out AFFRESH that would solve my problem.

LG washer WM2487HRM - I spoke to a representative about the mold between the gasket and tumbler. I have tried bleach, Lime Away and the cleaner they sell. I cannot get the mold or smell out. LG says maintenance is necessary. Nowhere in my book does it discuss mold being an issue or having to maintain the gasket. I have followed the other cleaning procedures for cleaning the filters out. I came home from a week's vacation and the smell was double what it normally is. LG cites no defect in the machine. I did notice the newer ones come with more drain holes in the rubber seal as well as the tumbler. Why change it if there is no problem? I bought the extended warranty and will see what Best Buy says they can do.

I, like many, purchased an LG front loader washer and dryer. I have owned them for three years and have had nothing but problems with them. Our washer just died and finding someone to service the product is next to impossible. After reading all the customer complaints on this site, I feel relieved that I am not alone. Everything that everyone has described about their LG washer/dryer I have experienced. I can say I will never buy LG again and will tell as many people as I can not to buy LG!

I am smelling a foul smell in my machine and also found mold around the rubber piece. I have been noticing that it does not do a good job with cleaning. I am very upset because I paid 900.00 dollars for one machine.