LG Refrigerators Reviews

We purchased an LG refrigerator (model # LRSC26911TT) in 2004. The water filter system is broken. We have spent over $300 trying to fix it. Eventually, the techs said they were not able to resolve the problem. They spent numerous calls on hold trying to contact LG. Interestingly, they were always disconnected after a long wait time. I have wasted over 50 hours into trying to solve this problem with LG’s costumer service. Our water dispenser was also broken. After multiple visits and charges from techs, it turned out two wires came unconnected. The face of the system was broken trying to get it out of the refrigerator. Finally, there is no flapper on it to stop the ice from being dispensed once it is full, resulting in a cycle of overfilling and over-spilling onto my floor. Of my 41 years of purchasing items, this has to be the worst item I have ever bought. I will never purchase an LG product again. My hope is that no one else falls prey to such incompetence.

The company for LG called me about a refrigerator I bought (model # LFX25960ST). They said there was a recall. They came out and replaced seals on the fridge and replaced an electric piece in the back of the fridge. They also said that they would be giving me a check for $28.37, this being the difference in their claim that I would save this much in energy costs. It has been several months of calling their number and no check.

After two years with our LG model number LBN 22515ST, it decided to stop working. We had a repair person come out to see what was wrong and he said it was the main board with defrost control which would be $462 to replace. This is almost what we paid for the fridge. I am so disgusted with this company and their so called customer service. My husband tried to be very friendly and diplomatic with them; however, it did not work. So I am attempting to deal with them at this point. We have an oven and microwave from them and I am afraid these too will go out soon! We are not financially able to pay for this part and have been without a fridge for two weeks. We also had to throw all our food away.

My 2-year-old LG refrigerator began to smoke. After calling our local fire department, it was determined that there was a short in the system within the refrigerator and that it was unsafe to plug back in. The lighting cap cover completely melted off the roof of the fridge, along with the plastic covering around the light bulb area turning dark brown from the heat of the light bulbs. Apparently, the bulbs were not shutting off when the fridge was closed, therefore causing the appliance to spark and smoke. Thankfully, we were at home and able to call for help, for had we not been at home, the result could have been devastating. LG claims the fridge can be fixed by replacing the motherboard and all of the melted parts. We are not satisfied with their remedy. We feel that LG should obviously recall this model as they have for several others, and replace or better yet, reimburse us for the cost of the fridge. We do not want another LG product.

We bought a LG Refrigerator (LFD22860ST) in January ‘07. Recently, we have run into three problems/issues that many on this site are complaining about. First, the overhead light cover is melting. Second, the door "flipper" is broken and last, the top freezer drawer broke due to the weight of ice cubes. My wife called LG's customer service and was told that LG will cover the cost of the light cover melting because that is a "safety issue". As for our other two problems, well, we were basically out of luck.

I bought a french door style LG refrigerator model #LFD22860ST in April '07 and in April of '09, the little white latches at the top of the doors broke off (one after the other). I found them laying at the bottom of the fridge. I called LG customer service and since I am not under warranty, they referred me to a local service tech who came out to have a look. The white latches that came off are screwed into a black part that is integral to the whole door and I have to buy two new doors and have the tech install them for a cost of over $500 for a fridge that I only paid $1500 for! This is a design flaw. So what happens if I buy the new doors and a year goes by and I am out of the door's warranty again? The plastic part where the latches are screwed into will give out under repeated stress flex again and break off. A complete design flaw that allows LG to sell more doors!

In September of 2007, we purchased a new LG refrigerator (Model LFX219605T), LG microwave (Model LMVM2075ST) and LG dishwasher (Model LDF68105T/01). The total cost was almost $5,000. We immediately (with a few weeks) began to have problems with the microwave, having to call a service man three times. Finally the entire door was replaced. Then it was the refrigerator; the icemaker leaked down the front, the food in the refrigerator was frozen solid, and the ice maker did not work properly. It was also repaired three times, finally the entire ice maker was replaced.

When I bought my LG side-by-side fridge (model # LRSC26940ST), the water dispenser didn't work. I called customer service (which takes hours) and they made me hold it for 4 minutes. It finally dispensed water. The next time I tried to use it, it didn't dispense water at all. I gave up and used my Brita. A small part that funnels the ice broke. No big deal, but it inspired me now, four years later to see if someone can figure out the problem.

I will never buy any LG product as long as I live. Our refrigerator is a little over one year old and we have had five service calls and another scheduled for tomorrow. First, there was an error message on the LED display and the ice maker didn't work. That took over a month to get it fixed. The refrigerator was working, but I paid for an ice maker and I should have a working ice maker. The gasket has been replaced twice. The crisper drawer cover fell apart. They were cited for erroneously stating the energy usage and to be fair, came out and supposedly fixed it. How would anybody know? It is by far the worst appliance I have ever had in my 73 years, including toasters, waffle irons, anything. Bad, bad product.

I bought my French door fridge in 2007 (model LFC2560). The shelf that runs the full width of the fridge promptly broke. We assumed we'd done something to it so we bought a new shelf and repaired it ourselves. It immediately broke again. Looking at it, it's apparent that a design flaw—there is no center support for the shelf—is responsible. I called the company and they sent someone out to repair it. I told them I knew it was going to break again and what would happen when it was out of warranty? I was considering putting a 15-lb. turkey on the shelf so it would break again because he said if something happened three times, they would replace the fridge. He told me not to worry: they would replace the fridge even if it was out of warranty if the same thing happened again. He gave me a case number and a telephone number. He said with the case number, there would be a history of the problem in the LG database and there shouldn't be any problem.

We purchased an LG French Door refrigerator, model No LRFC22750SW, in September 2006 from Sears in Kelowna. It was fitted by the Sears representative into our new home but when we moved in a week later, we found it was faulty. The light and fan were working but not the cooling system. Sears dealt with this failure to our satisfaction. A short time later, we wanted to use the ice making facility so I hired a plumber to make the connections. We returned to our home later that day to find the floor flooded. The plumber returned and discovered there was a piece missing in the system. The piece was replaced.

The fridge developed many broken parts in less than a year. Then the light stayed on and melted the light housing. If we weren't home, the house would have possibly burned. The service centers won't return calls. The store we purchased it from has dropped their line due to lack of service and parts. LG had extended the warranty, but has never been able to get anyone here with the correct parts to fix it. One repairman told me they do not have parts for these. We filed a complaint with PA Attorney General, but they have refused to answer it. In the meantime, I have to keep the bulbs turned out so we do not have to worry about a fire. There is a serious defect with this refrigerator and LG refuses to admit this!

My refrigerator has not worked out of the box since day 1, May 21 2009 and I’m still getting the run-around. Has anyone started a class action law suit? I have $200.00 worth of spoiled food, $610.78 hospital bills for salmonella, and $12.50 per day for rental refrigerator.

On February 16th 2007, I purchased an LG refrigerator (LFX25960ST) and filed a complaint with Home Depot that the refrigerator had switched labels and the energy usage was wrong. On April 23, 2007, after no help from Home Depot, I started litigation correspondences between myself and LG-E corporate. On May 2, 2007, I filed a complaint with BBB in regards to my complaint with LG and the refrigerator I had purchased at Home Depot. On May 23, 2007, I received a nice letter from LG granting a customer purchase to buy back below the original purchase price. On June 27, 2007, I received a letter from LG engineering explaining the way they calculate the refrigerator's energy usage to be correct. I found it incorrect and very biased. I declined several times the purchase settlement after May 23, 2007 (reference incorrect amount).

I purchased an LG LCS26905SW from Best Buy on 10/17/2007. After six months, water was pouring from under the refrigerator. It was under warranty, and the service company in Augusta, GA that handles this, Appliance Pros, dispatched a tech who pulled out the refrigerator and said, “You need a new water line,” and said, “$90.00 - $60.00 for the service call and $30.00 for I attached the water line myself.” I called and complained and the charge was only $60.00. Now today, water is pouring from under it. I pulled it out, the water line is dry. The line in the front of the kick plate is dry. I called today and was told, “You are no longer under warranty.” This company sends no notifications like other appliance companies do when your warranty is near expiration. It seems to me their products only last long enough for the warranty to expire. Then you have to spend hundreds of dollars to have it repaired. My last refrigerator I bought from Sears almost 20 years ago never had to have it repaired finally went out. And I got this one thinking I would have a good appliance. It just looks good. This is a rip-off.

I purchased an LG LRFC22750SW refrigerator in September 2005. This is the French door bottom freezer model. It was approximately $1,400. In 2008, the motherboard went, was replaced by a local company for $120. In May 2009, the components that control the lights off switches malfunctioned, causing the plastic light guard to melt and spoiling all food on the top shelf. I immediately called our local repair facility, who stated that they were aware of the issue. It was a common issue but the parts must be ordered.

Customers beware; do not buy an LG refrigerator. I’m sorry I didn't read all the complaints on the Consumer Affairs website about LG defective refrigerators and poor customer service before we bought our LG refrigerator, on 03/10/09. It’s enough to make you cry! Within 30 days of purchase, the ice maker dispenser froze up due to the accumulation of flecks of ice in the dispenser with each use. After about a week’s usage, the dispenser needed to be unclogged. Also, the refrigerator did not cool evenly and froze the fruits and lettuce. After four service visits, including the complete replacement of the ice maker, I knew urgent action would be needed to try and resolve this issue.

I purchased an LG bottom freezer appliance on April 11, 2008. The unit would not keep food cold in the fridge or freezer and was repaired on December 30, 2008. The repairman said that the valve for the coolant was defective and the coolant leaked out. He repaired and refilled the coolant. It is now May 2009 and the fridge/freezer is not cooling again. I called Sears and they told me that the appliance was out of warranty. I told them it was not fixed correctly the first time, but they said 60 days had passed and there was nothing they could do.

Just please include me in a class action suit against this company. Lightning has struck two times. LG offered to buy out the remainder owed on the refrigerator because the compressor kept blowing out. It was slightly beyond warranty. We went to the dealer and bought the last one because it fit into the opening we had built around the first refrigerator. Now, the second refrigerator has a creaky door and makes a strange sound in freezer. Quite frankly, it’s just a matter of time before this goes too. The first time, we lost the food. The repair guy came over and replaced two compressors! I was without a refrigerator for 2 1/2 weeks.

I purchased the LSC 27950SW in September of 2007. We had to have our ice maker fixed in March of 2008. Now it is broken again. First it would not dispense ice and now it won't make ice at all. The first two customer service reps I spoke to just tried to dismiss me because I am out of warranty. The third gave me a couple of tricks to try. The fourth gave me another trick and the fifth finally transferred me to a manager, who once again told me there is nothing LG will do to help me. The funny thing is, I asked all six people if LG offers extended warranties. The sixth person told me now LG offers them, but I am too late since I purchased my refrigerator in 2007. So instead of the $99 it would have cost me to extend my warranty, now I will spend over $200 to have my ice maker fixed again. I have to pray it does not break again next year.

LG refrigerator model LFX25960ST - Plastic parts on doors and door handles crack, fall off and drop to the floor. This refrigerator would not hold up with one person who rarely opens the doors, much less a family. Letter to LG and calls made on March 27, 2009 have gone unanswered. Inferior and expensive product needs a recall. LG will not replace if over one year old. Extended warranty through PC Richards has replaced these same parts, but now is claiming they are cosmetic and will not do it anymore. They are not cosmetic if you can't open the doors. I call that functional! Sorry I threw out a 20-year old fridge that never had a service call to deal with an unresponsive company with inferior product. I advised the company to do a proper recall. No response. I will never ever purchase an LG product again. I will be contacting the BBB as well.

I have the French door LG LFC25670SB and it's about 2 years old. I experienced the same issue that several folks on this site complained about - lights not turning off when the door is closed and smelling of burnt plastic within the fridge. I have other LG units (front loaders) and they have been solid units. I called their customer service and took a different approach. Their call centers are pretty high tech (based on my call) and I asked the CSR what the number one problem people have with this unit. She, of course, told me the melting controls within the unit.

We purchased a brand new, still in box LG French door refrigerator in July 2008 off of CraigsList. It was being sold only because it wouldn't fit in the seller's kitchen. Last week after nine months, it stopped cooling. I called LG and was given 3, count them, 3 companies who work on them here in the Charlotte NC area. We have two pro sports teams, and only 3 companies are authorized to work on LG refrigerators. Can you believe it? Well, three was an over estimation, since the companies were actually in towns outside of Charlotte Metro area. However, I still called them and two of them laughed and said they don't work on them anymore because they weren't worth the trouble getting parts along with the constant array of other service related problems. Can you believe this? These are people LG authorizes to fix their stuff.

We purchased an LG refrigerator, model #LFX25971, from Home Depot in August. We had problems right away with the ice maker and items in the refrigerator freezing while others stayed warm. In addition, shortly after our purchase, we were informed that the energy star rating that was on the appliance at purchase was false and they would have to send someone out to "fix" it. Since that time, we have had a repairman come out to attempt to fix this problem with no luck. When I called Home Depot and LG customer service, they said there is nothing they can do except send the repairman out again. I have to fix the ice maker every 48 hours or it will spill all over my kitchen floor! I would like a refund. Is there anything you can do to help me? Please.

We bought an LG refrigerator, model LSC27931, from Best Buy in Winston-Salem in June of 2008. Almost immediately, the ice maker malfunctioned. It was repaired, and then broke again. By the time the ice maker broke the second time, the unit stopped cooling - It was 58 degrees in our refrigerator with the thermostat set on 37. We ended up with a replacement unit about 6 months after we bought it. Now, 5 months later, the water dispenser has quit working. LG can't tell me who will be out to fix it or when. I get the feeling the repair people in our area don't want to deal with LG. That's 4 major problems with our refrigerator in less than a year.

I bought the top-of-the-line LG refrigerator about 2 years ago. Ice make never did work consistently and there were other things about the unit that I didn't like. But the major problem happened about 2 months ago. The refrigerator burned up from the inside due to the lights staying on even with the door shut. Unit had a melted top and the light receptacle was fried. I had an extended warranty from Home Depot that refused to cover the issue because it was a manufacturer defect. LG gave us the runaround with calls and faxes and finally offered to give us $1800 prorated for the $3000 refrigerator, unbelievable! Their product almost burns down my home and they want to prorate the unit's replacement value. If anyone else has had this problem, please contact me and let's see about a class action suit. Thanks.

We bought our LG fridge, model LFX25960, in June 2006, but didn't install or start using it until September 26, 2006 because our home was under construction. In the first year, the computer board, ice maker, and the crisper drawer broke and had to be replaced. Luckily, they were all still under warranty. Since that time, we have had to replace the ice maker two more times; the frame holding the crisper drawer broke, and the automatic defrost fan motor, and now the computer is shot again.

I bought an LG french door from Conn's last month and the water and icemaker are not working. I called Conn's several times and finally, they sent a tech to look at it. He said they have to order some part. It took three weeks until they called to come and replace the part and they didn't show up. When I called them, they said they sent the wrong part to the tech and he didn't even call us to let us know about it. It has been three weeks past and they haven't called us. When I called them, they have no answer and they kept telling me that I have to wait. I told them to please replace my refrigerator but they said no. I called LG and they said the same thing. They said they have to send someone to look at it and I'm still waiting for them too. Is there any number to complain about this people or sue them? What kind of business is this? I called customer service of Conn's and LG and both are not responding to my complaint. They don't care.

LG french door refrigerator (lfx 25980) is junk. The doors and trays broke. Extended warranty from Home Depot is bad. They take six weeks to get parts and LG sends wrong parts. The icemaker does not work. Next time, I will buy from independent small retailer that services the repairs on their own.

We purchased an LG Refrigerator (Model LFC 22740ST at a cost of $1400) on 9/11/2007 at Best Buy. In June of 2008, we spoke to LG about a "helicopter whirring noise" coming from the bottom freezer section of the refrigerator. We were advised by LG that this sound was normal (didn't sound normal to us). We again spoke to LG several times during the course of the next nine months regarding the noise that wouldn't go away and were continuously advised by LG to unplug the refrigerator for three hours and then plug back in.

We purchased an LG Refrigerator (Model LFC 22740ST at a cost of $1400) on 9/11/2007 at Best Buy. In June of 2008, we spoke to LG about a "helicopter whirring noise" coming from the bottom freezer section of the refrigerator. We were advised by LG that this sound was normal (didn't sound normal to us). We again spoke to LG several times during the course of the next nine months regarding the noise that wouldn't go away and were continuously advised by LG to unplug the refrigerator for three hours and then plug back in.

I purchased an LG washer, dryer and refrigerator in 2008. I have required maintenance on the refrigerator immediately. It was a nightmare dealing with LG Customer Service and maintenance. I have also consistently had a problem with my LG washer (Model # WM2455H). The washer has a terrible odor which requires that you leave the door open after each cycle and it leaves an awful discharge in the rubber seal after each cycle. This causes your clothes to retain the odor, resulting in many items having to be rewashed. LG claims this is a maintenance issue which is my own responsibility, despite having maintained the washer as directed in the manual. This washer is still under warranty; however, LG refuses to acknowledge this as a repair issue. I see numerous complaints on the internet with consumers having the same problem.

I bought this refrigerator almost 3 years ago and it sat unused for a year as my kitchen was not finished. I sold my motorcycle and wanted to use the money wisely and wanted the best refrigerator for my new home. When I first started using the LG, I noticed the ice maker would not shut off, so I just turned it on and off manually as I needed ice. After less than a year of use, I had the same problem with the light not shutting off and melting all of the control panel and lens. I went back to Home Depot because I was told by the salesman that this had the best warranty, seven years, while others only had a year. Of course, he then told me that it only covered certain items and not this. I left so I did not strangle him.

In November of 2007, I purchased an LG Refrigerator from Sears. It was the new models that had the french doors at the top and the freezer drawer at the bottom. In February of 2009, I received a letter from LG stating the following: Based on guidance from the Department of Energy (DOE) about the interpretation of the testing rules for refrigerators, LG Electronics has changed the energy rating on the model I purchased. The rating now reflects higher energy usage than was indicated by the information on the labels and other materials at the time I made the purchase. The letter then states that I may be entitled to cash payments for past energy usage and future energy usage as well as a modification to the refrigerator to make it more energy efficient but still not what was posted when I bought the refrigerator.

The interior lights failed to shut off after the door was closed, resulting in the melting of the control panel. Fortunately, I caught this before a fire started. I read several complaints on this site which experienced the same problem, so I'm just joining the choir. I am looking for a Legal person to see if they can help in resolving and with the number of instances I've read, I would think there is basis for class action suit. Based on the litany of comments with nothing happening, my guess would be I won't succeed.

We bought an LG refrigerator 13 months ago and it was beautiful and worked great. Well conveniently after 13 months, when the warranty was expired, it broke down. It happened to break down on a Saturday so when we called, they said they couldn't do anything for us until Monday. So of course, we lost all our food. So Monday morning, we called LG. Now with most companies, you just call a direct line and work from there. Oh no, not with them. We called over 5 different numbers. When we finally got a hold of someone from LG, she was extremely rude and said basically they aren't going to deal with us because our warranty expired!

I purchased an LG refrigerator with French doors and freezer on the bottom at the end of 2007. I tried returning it because of design flaws but Home Depot would not take it back. Well the design flaws have now gotten to the point that one fresh food drawer has broken off the track. The deli meat drawer tracks have both cracked enough that the drawer nearly falls out. It’s just my husband and I. We are people who buy things and take care of them so that they look like new years down the road. I have never had a product fall apart like this refrigerator. I have talked to LG and never received a call back. The refrigerator all and all is of poor design.

I bought the LG French door refrigerator and after the first year, discovered a leak from the water line. I called LG and I waited months for repair. Finally, they sent someone to my home to take down notes for the parts that were broken. Rubber gasket ripped, bottom freezer bar broken. After calling the repairs countless times, they finally came and fixed the water line and gasket but did not bring the part for the freezer. Still waiting. Also, plastic parts broke or cracked after a year. I really loved this fridge, but I would never purchase again. Water damage to my kitchen cabinets and aggravation for waiting for the parts, which I still did not receive one still.

We bought an LG side-by-side fridge from Home Depot in September of 2008. Around Christmas, our ice maker stopped working. After numerous calls and a few service calls, our ice maker is still not working. We purchased an extended service plan, but we are very unhappy with the service we have received from the service company. We should not have to wait 4 months or more to have our unit repaired. I am reluctant to write you about this problem, but summer is coming and I don't want to wait for service any longer. If this unit cannot be fixed, maybe it should be replaced. I am getting very frustrated! I do not think an attorney is necessary, but I would like this unit repaired. Thank you.

I purchased an LG model LFX23961ST french door refrigerator from Conn's Appliance in August 2008. Three months after purchase, the icemaker does not work properly and I was told by their repair person that the refrigerator was too new to find a replacement icemaker. Now, eight months later, there is a problem with the fan. The service agreement that I purchased through Conn's Appliance can send a repairman eight days from now. I called LG customer service and they can send a repairman four days from now. In the meantime, I will lose all of the food in my refrigerator and freezer. This is so pathetic that LG doesn't give a darn about customer service to their appliances. If I had only read the consumer complaints before purchase, then I would have known not to buy an LG product. LG needs to be held accountable for their poor workmanship and I will join in any class action suit against LG.

I bought an LG french door with bottom freezer refrigerator in 2007. I had numerous plastic pieces inside the refrigerator crack and break within the first year of use. Recently, the bottom freezer drawer no longer seals shut making the freezer useless. I wouldn't buy another LG appliance based on my experience.

Bottom line, LG sucks. My $2,500+ broke down in less than 2 months. No one (in Customer Service) is willing to do anything about it. We must take legal action. Count me in.

I bought an LG Refrigerator LSC 26905TT in Sept. 2006. In Sept. 2008, the freezer part of the refrigerator quit. The authorized repairman came out and said it was the motherboard and it had to be replaced. It also had to be ordered from Korea. Two weeks later, he showed up and replaced the board. It did not solve the problem. He then came back out and told me it was the compressor and it had to be ordered and replaced. Another two-week wait as they had to send to Korea for the compressor. I am without a refrigerator for over a month. It is now April of 2009 and the freezer has given out again. Instead of calling the repairman, I decided to buy an American made product. Be smart. Buy American, not Korean.

We spent $1500 on an LG refrigerator (purchased from Best Buy). During the first year, it stopped working twice and we lost all of our groceries. Best Buy paid for the first repair but not the second. During the second year we had it, it stopped working two more times. That's a total of 4 breakdowns in 2 years with hundreds and hundreds of dollars of groceries lost. Best Buy won't take responsibility and now we're trying to contact LG with no results.

I spoke with several people at the 800 number, then went on chat with Amber. My refrigerator went on fire from a faulty relay switch. LG refused to exchange the unit. They replaced the parts that caused the fire, and said the rest is cosmetic and they are not responsible for cosmetic problem. The damages to the inside of the refrigerator is a direct result of the fire. Another major repair is the board and fan. An energy kit is supposed to be installed. I was informed about the energy kit from the appliance repair shop. LG took several weeks to get the correct paperwork to the repair center. I called to have the relay switch repaired and was told they are installing an energy kit. The fire inside the refrigerator could have set the home on fire, with family members and pets in it. The ceiling of the refrigerator melted and cracked.

I purchased an LG refrigerator (LRFC22750ST) which was delivered 9/05. In 2007, the freezer motor began popping, clicking and catching for a few weeks. Then the fan blade would stop completely, moan, and then free itself. It finally froze solid. We lost power for over 24 hours two days later and all the water that had frozen the motor was evacuated and ruined our finished basement, ceiling, walls, and carpeting. The motor began working again and we disconnected the icemaker thinking this may have been the issue. Since then, no ice and frozen motor. On April 2, 2009, I opened the refrigerator to find smoke, burning plastic and melting light sockets. I hit our GFI switch to kill the power. Luckily, the house and our family were saved, but it was too late to save the food.

I also purchased an LG refrigerator from Best Buy based on the salesman's advice. It was a French door bottom freezer model with Energy Star rating. I was not aware that it was a discontinued model. I noticed my electricity bill was very high in my new home with new refrigerator but had no previous bill to compare it to. Then I read the article in Consumers Reports magazine about it not being Energy Star-compliant. I contacted LG about the compensation and modification through their website. They never responded. Finally, I called them. I was informed the part is on backorder and would not be in for several weeks and that there would be a yearly compensation even after the modification as it would still not be as energy efficient as originally stated. As I am in my 70's, a compensation drawn out for 14 years is unacceptable.

My LG refrigerator is 4 years old, and I just paid to replace the evaporator motor again (twice in 4 years). It cost me $245. All our food was ruined as we were out of town. I don't know how a company can sell such junk and still stay in business.

I purchased an LG refrigerator in 2005. I have just spent $625.00 on a defrosting panel and have lost over $300.00 worth of food. I have read so many customer complaints regarding this refrigerator - that it should be taken to the news media (which I am about to do) and a class action lawsuit should be brought against this company. I want my money back so I can buy a real refrigerator. I don't have this kind of money to put out to fix this piece of crap. I have not had a refrigerator for 2 months. I had to leave my food outside and have lost over $300.00 worth of food, and now have put out $625.00 for a defrosting panel.

LG wants me to cash a check for $68, releasing them of any liability. They sold me a piece of junk - a refrigerator. I have so much trouble with the $2,500 item. Not to mention exceedingly poor CS. I don't know what to do. It leaked water all over the kitchen. Several split seals. Not as energy-efficient as was sold.

We bought an LG refrigerator model #LRFC25750SW in June 2005. Two weeks ago, the refrigerator stopped cooling. Three repairmen came and said the compressor was seized. However, it was still covered under the 7-year warranty for sealed parts. Efforts to install 2 separate compressors failed to make the cooling system work. The repairman called LG and told them it could not be repaired. LG now tells me that they will prorate the cost. The refrigerator cost us $1,542.00. They prorate it for 3 years at 17%. They say after it has been picked up, they will issue a check for between $700-$750.

We were lied to about the refrigerator we bought. We are not saving any energy. Our light bill has increased so much. We were lied about saving energy.

I purchased an LG refrigerator 2 years ago. The water line was not installed properly, and I went out of town for 4 days after it was installed. I came home to a flooded kitchen and a $3,000 damage to my brand new hardwood floors. Two months ago, I woke up and the funnel for the ice maker was on the floor. LG sends me to Vance Baldwin Appliance Repair who won’t call me back. This thing is junk! No one will take any responsibility for anything. I will never buy LG again.

I smelled a burnt electrical smell in my kitchen. When I opened my LG LFC25760ST refrigerator, the lights were on and had melted the entire electrical controls on the top of the fridge, with burn marks all over the top of the fridge. All the food was hot. Some of it had been cooked and had to be wasted. Thank God I was home, otherwise it would have started a fire. The entire fridge is ruined on the top inside and the door seals do not close properly now. I contacted LG and they gave me the runaround. Even if it gets fixed, I will not use it anymore. I'm getting rid of it and buying something much safer. I'm out $1,700.00 that I paid for just 2 1/2 years ago. I'm just glad I caught it before it burned my house down.

The ice maker continues to freeze since we purchased the product in September of 2007. We’ve had four repairs on the unit, including having the entire ice maker replaced. We purchased an extended warranty (5 years), and we were told after the second time that they would replace the unit after three repairs. We telephoned today, and we’re told that we had to prove that the unit was serviced four or more times.

We have a french door LG refrigerator that was purchased in June 2007. When we woke up this morning, the plastic light assembly was melted because the lights had stayed on all night. When we opened the door, there was a very strong smell of melted plastic. The top shelf of the refrigerator was very warm and the food on that shelf had spoiled. A friend of ours had purchased the refrigerator new, but due to personal circumstances, she had to sell the refrigerator. We bought it from her in October 2007, but she did not have the original sales receipt.

The ice dispenser has failed 3 times. It has cost us around $300 each time to have it repaired. LG refuses to accept any responsibility or offer any type of compensation. We bought this in January 2006. So it seems that the repairs are good for about a year. We bought this item because we believed that it was a quality product. Guess we were wrong. The refrigerator itself is wonderful. We are now out almost $1,000.

I too purchased an LG refrigerator and have had the same issue with the light not going off and it burning/melting the cover. It actually melted part of the plastic cover on top of the fridge. The person I spoke with at LG said they were aware of this problem and would extend the warranty to get it fixed. They came and replaced the lighting unit, and it worked for almost a week. I just went to the fridge, and opened the door. The light was on and then abruptly went off and the burning plastic smell became very noticeable. I unplugged the fridge, let the lights cool off, and removed the light bulbs.

I have had several problems with LG. The motor broke, the ice maker broke, the mother board needed to be replaced, the light melted the plastic inside cover, and now the molding that seals the door is coming loose. This thing is less than 2 years old. I wish someone would listen and read all the complaints about LG and force this company to repay all dissatisfied customers. They should be put out of business.

I have an LG refrigerator which is almost 5 years old. In April, the water dispenser leaked causing the cooling motor to freeze up. I had to throw away hundreds of dollars worth of food and be without a fridge for almost 1 month. Nine months later, for no apparent reason, my freezer stopped freezing and the refrigerator has stopped cooling. Again, I had to throw away hundreds of dollars worth of food. LG states the refrigerator should not be failing the way it is and will not fix it or extend the warranty. Too bad for me, as far as they are concerned. I have lost hundreds of dollars worth of food two times in nine months. I was without a refrigerator for almost a month and now, again, have no refrigerator. LG needs to stand behind the products they sell.

The light bulbs in the refrigerator stayed on, melted the housing right off, and almost set the unit on fire; it actually melted the liner. We have 4-year old twins and can't imagine if we went to sleep and that defect set the house on fire. It is a $1600+ refrigerator with a 4-year extended warranty ($90) from RepairMaster, who I haven't been able to contact and will not return my messages. According to the company that actually sold us the unit, AJ Madison, they can't reach them either. The LG people want me to sign off on a $1,000 check and sign off on the responsibility; not to mention the ruined contents of the said unit. I have no unit, and I have this mental anguish from thinking if our next refrigerator will go on fire while we are sleeping. I am getting fair help at all from the parties responsible. Thank you, Robert **. This is a well documented defect according to what I have read online.

We also had the problem of the lights staying on and melting the control unit. The dealer, a small local store, responded very well; replacing the parts themselves at his own cost since LG refused to help him as the refrigerator was out of warranty (22 months). However, he asked us to pay the labor, which was about $70. I was not happy about this, which caused me to call LG myself (1-800-243-0000). They immediately admitted to a problem, even before I started into my case, and said they would cover all cost. The dealer and LG are now working it out. I expect to get back my check for the labor. I intend to register the problem with the Consumer Products Safety Commission (http://www.cpsc.gov/) as a potential fire hazard. I believe the fault is such that LG should consider an active recall, not just wait for complaints.

On September 30, 2007, my husband and I purchased a new LG refrigerator, stove and over the range microwave at Home Depot in Davenport, IA. The appliances were delivered to our home on October 4, 2007. The refrigerator that we purchased cost $1,402. It is a stainless steel side by side model. A few weeks ago, on January 1, 2009, we noticed that all items inside our freezer had thawed out, and that our freezer and refrigerator had stopped cooling. We are a family of six so we had a lot of groceries. We hurried and put them on our screened in porch to see what we could salvage, but we still lost at least $100 worth of groceries. I immediately called LG to report that the refrigerator was broken. At that time, they told me that they could not assist me because I was not under warranty with them anymore. The warranty on the refrigerator was only for one year, and we were three months out of our one year warranty.

My husband purchased the LG French door refrigerator (model# LFC25760ST) on 12/06/06. We haven't had a problem with it until 01/20/09. I opened my refrigerator to a burning plastic smell. The temperature control and light assembly was melted away from the top of the unit. I got on the phone and called the number on my paperwork which was to LG. The lady told me to unplug the unit and let it cool down and then remove the light bulbs, and then plug them back in. The lady got my information and said that my warranty had expired. I told her that we had an extended warranty, and she said that I would have to contact the company it was bought from for the repair. Well I did, and then I was told it would be 24 hours before someone would contact me for the repair.

I told them that the LG refrigerator (model LFX25971) we purchased from Home Depot on 10/11/08 and installed on 10/28/08 was running 75% of the time. Also, when the refrigerator is running, it makes a low humming noise that appears to vary in frequency. I told her we received a letter containing a check for $7.94, which was to cover past energy usage from date of purchase to 11/14/08. They will modify the refrigerator to make it more efficient, and then they will send an annual cash payment for future energy usage.

I purchased a refrigerator (GL-231PME4, serial no. 711LPHT002561) on 14/01/08 from an LG distributor. On the second month, refrigerator is not working good so I complained to the distributor. But the problem is not solved so I complained 15 to 20 more times, but problem persists. I complained on 6/01/09 and the mechanic came over but problem was not solved. So I am requesting that you please look into the problem and take an action seriously because my guarantee is expiring on 14/01/09. Who is responsible for them? So please take action seriously.

I purchased a fridge from HHGregg on 7/14/06 and on 8/22/06, I had to make a service call because the freezer had ice crystals in it. They said the defroster was not coming on and they replaced the circuit board. Then about a month later, the light panel melted and burnt. They just replaced the plastic part covering the lights. Again, the light panel melted and this time, they replaced the door switches that control the lights. I had to call a third time due to the lights not going out when the doors are shut and they replaced the entire light housing, cover and circuit board again. I would not buy another LG product again.

I needed a part for my 1-year-old LG refrigerator. I called the only east coast supplier of LG parts. Imagine, Kim at Vance Baldwin could not find part number, so she said Wayne (the parts Guru) is the only one who can help and that he would email me with the information. I called back 24 hours later since I did not hear from Wayne. Lisa (snippy) said I would have to wait until Wayne can get to me, he is backed up. That was on January 5th, and I still have not heard from Wayne.

We bought an LG refrigerator double door with bottom freezer. The first time it gave an error message and stopped cooling our food .We called a technician who charged as $525 to replace a mother board; this did not fix the problem, it only worked for a while and was giving the error messages again. The last technician we called to look at it was honest enough to not take our money and advised there is no fix for the problem! The only temporary advice would be to turn off the fridge and let it defrost for 72 hours (that's 3 days with no access to fresh food for a family of four including a toddler and an infant). We did this. And today, we turned it back on and within an hour, the error message was back and it is still not cooling.

We have had the melting, burning light fixture issue and the frozen vegetables problem in our LG refrigerator. LG is repairing our unit. But a couple of days ago, we got a letter from LG regarding their French door refrigerators and issues with energy efficiency. The letter included a check for $76, a promise to retrofit the refrigerator and compensation for 14 years for the energy efficiency issue. The letter also states that if you sign the check, you cannot hold them responsible for anything.

French door refrigerator: first one delivered leaked water all over my floor! The second unit’s ice maker failed to work. The rubber insulation around left door fell apart. Customer support the second time around was virtually not available! Home Depot sent an unauthorized (Spanish-only speaking) "repair person" to help… to no avail; he was also drunk. Finally, I got a hold of somebody who quasi-cared at LG... had the unit fixed. The rubber insulation less than three months later is falling apart.

I received a letter stating the energy code on the refrigerator was not accurate when I bought it. They used an old code from 1979. They offered to send someone out to modify it, but even after modifying, it will not be the star rating they said it was. They offered money for 14 years to compensate for it, but that is not acceptable to me as I am 71 years old.

The dishwasher and fridge were defective within a year. It’s expensive to fix and good luck finding someone to repair it. LG should go out of business, their products are awful!

Last Monday, I noticed a strong electrical burning smell in the kitchen. After investigating, I found it was coming from the refrigerator. When I opened it up, the plastic cover for the lights was lying on the glass shelf. I attempted to pick it up, but it was too hot to touch. I immediately called LG. They told me that there was a problem with the lights in the fridge and to unplug it. They would send a service tech to fix it, even gave me the name of the company they would send. Two days later, no tech. Called again, and LG said they would not cover this problem, my extended warranty would. Called Home Depot extended warranty dept, they said no way they would cover this. This was LG's problem, and they knew it! Back on the phone to LG, they are having me jump thru series of hoops, and as of today, the fridge is still not fixed. I asked LG if they wanted the house to burn down and have my insurance company subrogate against them? I don't think the tech support person understood what I was talking about. Terrible customer service so far!!

I purchased an LG French Door refrigerator March 2007 from Best Buy. Yesterday, October 20, 2008, I smelled a burning plastic odor near the refrigerator when my daughter opened and shut its doors. I opened the doors, discovering the overhead lights extremely bright and hot, the plastic cover and light assembly melting, and the entire refrigerator warm, contrary to the 36 degree digital display on the front panel. I tried to cut off the lights using the doors' pressure buttons, but only succeeded in starting the blower motor. Fearing a fire might start, I tried to remove the light bulbs, but they both exploded, spraying shards of glass on me, throughout the kitchen, and inside the refrigerator.

I posted earlier about my Sears (LG) refrigerator almost catching fire because of the lights staying on. After reading about the other LG complaints I repeatedly called them until I got a service technician. My refrigerator was over a year old. It took 5 visits, each visit being a weeks wait, wrong parts ordered, wrong parts sent to do a 15 minute swap out of the mother board (it has a bigger capacitor on it now), interior lights, and temperature module. Sears did explain that they had received a service notice on the problem and corrected the situation at no cost. However I had to do a lot of screaming in the beginning.

I have had my LG side-by-side for just over 2 years. We had a power outage recently and my freezer/ice maker has not worked properly since. The authorized repairman came out and told me that the card had to be replaced. It will take 7-12 business days to get the part. This is ridiculous. Have they never heard of overnight express?? I suggest you stick with a well known US brand that you can get repaired on the same day and not have to wait. No more LG for me. Ever!! BTW the repairman told me that LG purposely builds their refrigerators to fail and consider them expendable items. They don't make them to last 25 years anymore. So plan on replacing your LGs every 5 years. Once this one dies, I'm going to Sears.

June of 2007, I purchased a LG French Door refrigerator and within a matter of weeks the refrigerator started falling apart. After three months of my time and money, LG and Mcmanns finally sent a repair person out to fix the refrigerator. It took another two months before someone actually decided the fridge needed to go back. I was allowed to pick a new fridge. Then again within a matter of weeks the new fridge - same model, different make, started having problems. So far it has only been roughly a month since I have been dealing with the two companies about returning the fridge and picking a different one. I am having a problem with Mcmanns furniture allowing me to select a fridge that is not LG and LG won't refund any money. I have so far spent over a thousand dollars on a piece of garbage that is not reparable.

Opened refrigerator yesterday, and the lights had stayed on, melting the plastic cover, and overheating the food. The door was closed, and the switch working the lights didn't work.

Like many others on this forum we have an LG refrigerator that likes to leave the lights on. The inside gets very hot and melts the covers. Our solution has been to remove the bulbs. After reading the comments here there seems to be no point in contacting LG. I definitely think it is just a matter of time before someone's house burns down, hopefully no one is hurt or killed. LG must know this is a problem and are definitely negligent for not taking action.

We purchased the LG French Door Refrigerator in Sept 2005 and have had several problems with the ice maker. Our most recent and worst problem was when the lights stayed on and melted the light sockets, lamp cover and display case. I didn't have any problem getting the technician to come out. They actually diagnosed the problem over the phone saying the main control board was the problem, and now LG has an updated version. At a cost of $362.94 they could fix the problem. When I called LG they told me that the warranty was only good for one year that they would not cover any of the cost. I explained that this a defective part and is a major fire hazard but they didn't seem concerned at all. Before this LG refrigerator purchase we had an Amana for over 20 years without a single service call. It was still working when we gave it away - we just wanted a new updated refrigerator. I only wish we had never purchased this LG model.

My refrigerator was missing a basket in the freezer and it's been almost a year and still don't have one. Also, it is stainless steel and I have several dents on it and they told me it was strong and it should have not happened. And forget about replacing the water filter. You cannot even get one unless you order them.

I have the top-of-the-line LG fridge. In less than 2 years the ice maker quit working. Now the light bulbs stayed on and melted the plastic inside the unit. I lost over $100 in food.

In the year 2005/2006 we did up our entire house interiors - from flooring, to new electrical wiring/fittings, paintings, tapestry, curtains, kitchen cabinets and the works basically. All the household appliances were equally new. We had purchased 5 split ACs, 1 tower AC, 2 fridges (1 - 2door DIOS 700 ltrs n the other 450 lts), 40 and 42 TV all LG products, besides all other house appliance of various other makes.

Purchased a LG French Door refrigerator in November 2006. In Sept 2008 low frequency humming began emanating. Sounds grew louder until 1 month later when the error code FF showed on the display panel. Called LG and was informed to unplug unit for 2 hours. After 2 hours, FF error still appeared. Called LG again and was told to unplug for 8 hours. FF error went away. FF error re-appeared the following day. Unit is not cooling well. Not going to purchase an LG appliance ever again. Will purchase another unit from another manufacturer (GE) when I tried of unplugging unit and/or manually defrosting freezer.

Our LG refridgerator is only 1.5 years old. We have continuous problems with the error code FF even after leaving it unplugged for a whole day. Secondly we almost had a fire in the unit after we discovered that the lights did not go out when the doors where closed (the open door alarm did not go off). The whole light unit melted and there are burn marks above and in the light sockets.