LG Refrigerators Reviews

Looks beautiful stainless steel, french door, lighting etc... but has never produced 1 ice cube despite 12 visits from repairmen (to date). Losing count but so far 4 new icemakers, valves and whatever else has been replaced. We have reworked our schedule and lives to letting repairmen into our house to fix the icemaker on this new refrigerator only to "NEVER" have it work. LG has been kind during phone calls but I would rather them be rude and FIX it! It has a "SMART DIAGNOSIS" on the inside of the door that allows me to hold my phone to for them to diagnose, but that didn't work when I talked to them either. We have been buying bagged ice and ice trays for and expensive new refrig. for 2 1/2 months now. When is enough enough? I woke up at 1 AM thinking about this most frustrating and horrible product I have ever owned (& our family owned a Yugo dealership at one time) - if that tells you the level of frustration this has caused.

We purchased a LG Refrigerator from HH Gregg in 2011, Model # LFX25976ST/00. The ice maker on the door is a total mistake. The ice cubes are always frozen together and will not come through the automatic release. We are constantly opening the door and picking it apart. The seals on the doors are rolled inward and they do not seal properly thus we have mildew and mold on the seals and a black stain that will not come off. There is a constant condensation on the seals that result in water dripping on the floor each time the doors are opened, I am constantly wiping water from my kitchen floor. We have received no assistance from LG and needless to say we will buy no more LG products. If LG is for Life's Good, I believe they have the wrong idea. My life was better with my previous appliances. Unhappy LG Customer.

Our 6 months old refrigerator has a motor that is leaking. We had a repair person from LG who said that there's a plumbing problem. We hired a plumber who informed us that motor in bottom of refrigerator was not set properly. Hence we have a leak.

Three LG appliances purchased & delivered on Aug 5, 2015 (this year) prior to our move in. Just tried to clean only to discover the bottom of all three & discovered what appears to be rust. Called Customer Service & was told the shells of appliances are not warrantied. Repair would come & replace panels AT OUR EXPENSE. Also read outside panels are not stainless steel even though appliances are advertised as stainless? Not a happy customer!!!

I have only owned this LG for a few months but the drawers and side bins are chipping. I have several pieces that I will try to glue back on but now it is only a matter of time before I break a drawer. I wish I had realized this before I made such a major purchase. Please note: This a replacement LG as the freezer on the original failed within one month of purchase.

My 2.5 year old LG refrigerator Model LFX 25978ST/00 stopped working--first ice machine failed, then freezer and then finally entire fridge--lost all my food. Called an appliance repair and they tried replacing a $150 motherboard they tested and determined had failed. That did not fix the problem. Conclusion was the compressor was also failed. LG guarantees its compressor for 10 years, BUT, only deals with certain repair centers, so I was already out $200 and needed to call one of only two LG-affiliated centers in my area. One quoted me 2300 for labor and said the repairs rarely last and I should just buy a new fridge. Another quoted me 300 for labor, but demanded an "advance" before scheduling the repair and said that ordering the part and scheduling could take up to 2-3 weeks.

Bought my refrigerator model LFX33975ST in 2013. Had high hopes I wouldn't have to purchase another unit for a long time but to my surprise two years later, I'm looking at doing just that! My husband and I usually research products pretty good before purchasing them so we thought LG was a good choice -- WRONG. After two years, my refrigerator has stopped cooling. LG's Customer Service told me to contact a repairman to confirm the problem was the compressor and if so, they would mail a new part to me. The problem was the compressor, but the repairman told me they would not repair the refrigerator even if LG provided the part.

New refrigerator, ice maker quit and while we were gone for 3 weeks, water leaked all over the floor, ruined baseboards/floor. Called for repair. Have been promised a technician and or calls for 4 days now with NO callbacks and no technicians. We've been lied to again and again, and still no fix and none in sight. Defective product, impossible service! Never again would we purchase an LG product!

Worst Customer Service ever experienced. DO NOT BUY AN LG PRODUCT. Going on 4 months to get our new refrigerator repaired and still nothing.

I purchased this black refrigerator in Aug 2012 from Home Depot, Nashua NH. I noticed (especially the last year or so) that on the outside door, under the control panel/water & ice dispenser, that there was leakage of what seemed to be rust-colored liquid (?water). This has corroded the surface under the control panel & dispenser. I wrote to LG twice, knowing it was no longer under warranty, asking what I could do to repair this or what seemed to be causing this. The response from LG is below:

I bought the LG Fridge in 2006 from Home Depot and have had nothing but trouble. Have had service repair twice a year. Finally the condenser does not work and the repair service says it will cost approx $1,800 for repair. I have all the receipts for repair. The ice maker leaked all the time. I think I should be reimbursed, buy either a new fridge or something. I have had to take all the food from my fridge and had to buy ice at the markets seems all the time as the ice maker leaked with the pipe in back. I have had to repair wall in back of fridge because of leak and I was away from for two months. It was a mess with mold on wall. HELP, HELP.

The French Door refrigerator, model #LFX25961, purchased 5 years ago, is a total piece of inferior quality plastic! All the interior shelving and drawers are crumbling in little pieces. I called LG and the replacement parts are no longer available. (No wonder, they fell apart too!) What does a consumer do?

We purchased a $2000.00 refrigerator from Lowe's a week ago and we already have to have the repair man out to fix a leak. He came to the first appointment right on time, diagnosed the broken line, and said he would order the part and call when it came in and to set the next appointment. Great! Well this was on Tuesday, it is now Saturday. I decided to call to see what is going on. I got a hold of the customer service rep and he advised me that the appointment was set for today being Saturday, between 1 and 3. I let him know that I had not received any call to set up any appointments, but OK I'm home.

I purchased an LG refrigerator on 5/19/13, model # LFX3194ST, and purchased the 4-year warranty. On 8/14/15 the freezer and then the fridge began to thaw and re-freeze. I called the warranty service and had an appointment scheduled for 8/18/15 between 8-12. The repair technician showed up at 1:30, and after doing diagnostics, said I needed a new compressor (on a refrigerator 2 years old). He ordered the compressor and said it would be delivered on 8/19/15 (and I am sure it is likely a refurbished compressor), and it did arrive, and is still sitting on a bench where I left it in boxes.

Error message read - "ER/1F" on our LG refrigerator (model LFX31925ST) exactly 1 year and 1 month (1 year warranty) after we purchased it. We unplugged unit, then plugged it back in and the message went away. Freezer food was slightly thawing and ice maker wouldn't work. Everything would be fine for a couple months, then same ordeal. 2 years after purchase, we were issued a one time extended courtesy warranty and our local repairman replaced the "grill assembly fan." Now we have an annoying, vibrating, noise. We just can't win with this poor purchase ($2200). WILL NEVER RECOMMEND AN LG REFRIGERATOR. We are currently registered in the class action suit.

We purchased a LG 25 cu ft refrigerator on 11-21-13. Not a small expense, $1400.00, on sale, too. Model LFC25776ST. It lasted less than 2 years. We called the company, and got NO more than an answering machine, "leave your message, and we'll call you back." NOTHING happened. There was NO response from the company. I will NEVER do business with LG again, and am still angry at the lack of concern or even response from the company. LG has shown exactly NO corporate responsibility.

After less than a year the display panel on my LG french door refrigerator started to peel up. Called Best Buy whom I purchased it from, they transferred me to LG. This is where the epic disappointment comes in, I understand that things break even though it has been less than 1 year but there is no excuse for the complete lack of help that LG provided.

My LG refrigerator/freezer started on fire last night. Luckily, it was being used as an extra fridge in the garage, since we bought a new one last month. We also have a sprinkler system throughout our home and that includes the garage so the fire was contained to the fridge only. I would strongly suggest that no one keep their old fridges. The fire department noted in their report that it started within the ice-maker in the back of the fridge.

Purchased a new LG, LFX31925ST on 4/08/2014, delivered 4/28/2014; ongoing problems with ice maker. When we called, we had to push buttons on ice maker to reset. It would work for a short time, called back, we had to push buttons to reset. This was extremely difficult as we both have arthritis. Finally on May 2015, they did extend warranty as it was on-going. A new ice maker installed. Lasted approx 3 mos. Called back, offered to send repair but at our expense. $3200 for a new refrigerator for our new home. Ridiculous!!! There has to be a recall on this appliance. We will NEVER purchase LG again!!

We purchased an LFX28979ST LG French Door Refrigerator 11/10/2012 from Home Depot. Wish we would have read these reviews. We contacted Home Depot shortly after we purchased the refrigerator to inform them that this refrigerator would be going into a custom cabinet and we could not get it to plum correctly into the cabinet. They tried to get someone to come out but we live in a rural community and no one would service us in our area. LG has since fixed this on the new refrigerators. Now, we have ice forming on the bottom of our freezer and water is coming out onto our floor. If we don't clean the ice out every 3 days, water goes onto our floor. This water has already ruined our custom cabinet because we've been gone away. We can not get any service from LG because we are in a rural area. We will NEVER BUY another LG product again!!

Purchased LG fridge LFC22770 in 6-2014. Two months ago food began to defrost in freezer. Called their service. The touted built-in diagnostic signal did not transmit a code. Was given phone number, after a 45 min. wait, to a TV repair business. What a joke. This morning we smelled burning electrical odor. My husband removed back cover and sparks were shooting out and wires had already melted. Imagine if we had gone to work or been on vacation?! Total hazard. Could have easily ignited cabinets next to and above unit. What if this had happened while we were asleep! The nightmare of the repair or replacement still awaits us as this is Saturday.

We bought a LG refrigerator, model LFX25974ST, on 3/11/2013. Stopped working 2 days ago. No refrig, no freezer, lost all frozen foods and almost all in fridge. Have extended 3 yr warranty, and they will supposedly come next week to "evaluate" the situation. Now, after reading all of the above, we are concerned we also have an unfixable problem. i.e. the compressor. We also will be required to pay the service fee, and heavens knows what else. Has anyone heard of what can be done, to make complaints known to any and all consumers of these poor products. It is so frustrating to try and talk to anyone!!!

LFX31958ST - Purchased our first LG refrigerator in 2010. It lasted approx. 9 mos before the bottom freezer stop freezing and the top fridge stop getting cold, the ice maker stopped making ice. The purchase company HHGregg replaced the refrigerator with a new one in Oct 2011. In Oct 2012 a repair call was made on the 2nd refrigerator and now in 2015 (thank God for warranties) the refrigerator is out again same problems. This refrigerator cost too much money to last less than 5 years. Never will we buy LG again and we will be sharing our experience on social media with all our family and friends. Warning!!!

We bought a LG refrigerator and since the time we received it the ice maker has not worked correctly. We called LG and they would tell us what to do over the phone. It would work for a few days and break again. This happened 3 times. Then the ice maker broke completely. We called them to come out and they said it would be in a week. When the week rolled around they called and said they had no one that could come and fix it, and would call when they had someone. After waiting for a week I called them to see what was going on and they said they had no one that could come and fix it but they would schedule it for 2 weeks from today. No guarantee they would be able to come out.

We purchased an LG refrigerator (Model #LDN20718SW/02) in January 2012. We have replaced the bottom shelf twice now. The second time it broke again within the first week. We have an extended warranty which would not cover replacement if broken within 3 months. We now have a shelf that is also broke that is not covered by the warranty. We do not have children living at home and are not hard on appliances. The plastic in this fridge is very brittle and does not stand up to normal everyday use. LG does not allow purchase of parts, even through an appliance repair, so you can replace these parts yourself. In Canada you must pay a service person to come out to replace these parts!!

LG model LFX2597ST - Had 3 companies change out mother boards, ice makers, board in back of the refrigerator! Bought refrigerator in Sept 2014, a week later shelf and plastic cracked, and plastic dispenser of ice broke. Was fixed and two months later it broke again along with the ice maker slowing down in making ice. It's taken three months of constant calling, waiting parts, trying to fix and issues are getting worse. Talked to supervisor. She sent letter to main office and I just keep getting the run around.

Advertising LG is life is good until you have a problem with appliance. Covered part but not labor. Had refrigerator for 24 months into a 120 month warranty. The approved service provider charged labor and service call which is NOT covered by the life is good company. The service technician stated he had already replaced three other linear compressor on LG refrigerators in my local rural area. Shouldn't there be a recall on them?

Purchased brand new suite of stainless steel Kitchen appliance in December 2013, including LG French Door refrigerator Model# LFX31925ST/06, Inverter Dishwasher and thankfully NOT an LG wall oven from HHGregg Electronics. While first I must say the salespersons selling these appliance were not very knowledgeable or helpful. For if they were, they NEVER should have recommended LG appliances. This is my first issue. Secondly, the appliances look great and flashy, but the craftsmanship is less than sub-par as experienced on both the refrigerator and the dishwasher (dish dirtier as I refer to it). Had one service call on dishwasher within 6 months of buying, but service never alleviated the actual problem: The dishes do not get clean at even the strongest settings, and it takes over 2 hours on the short cycle.

Short and sweet... Bought LG refrigerator in September, 2013. August 2015 we came home from vacation to a room temperature fridge with melted out freezer. Repairs with extended warranty, $600.00. Paid $271.00 for extended warranty. $881.00 purchase price. Am now putting our food in whirlpool fridge in basement purchased in 1981. Has never been repaired. End of conversation.

I purchased a new LG four door refrigerator in August 2013 and purchased the extended warranty. In July 2015 it was not cooling and I lost all the food inside. The LG repair person came in a couple of days and determined it could not be fixed and recommended a replacement. It however took a month to resolve this because of LG's delays and I was a month without a fridge. In the summer very frustrating. It is now resolved and I have a new fridge (not an LG). I would not recommend LG for anyone.

On a 7 month old side by side LG refrigerator I have had 5 service calls in the last month and am again waiting for a service call. The first problem was the unit would no defrost properly so they put in a new computer board and then ask ME to take a hair dryer and defrost the unit (Only took 5 hours), then the next 4 calls concern the ice maker,,, I have had two new ice makers installed and neither work. When I finally got to talk to Theresa (a corporate supervisor) at 10AM I was told that I do not qualify for a new refrigerator and that I needed to call back tomorrow to schedule an appointment for repairs. (REALLY) I need to call back. I could not believe her. I have no had ice for three weeks and have now turned it over to Home Depot to resolve. Never Buy LG Products because their customer service does not exist...

Bought this French Door refrigerator a couple of years ago. The ice maker design is very poor and goes out of order more often than usual. You can't just fix it, you must change the whole display which is expensive and those LG repairs are quite expensive as well.

I purchased a LG refrigerator Lfc25760st from Home Depot. Within 1st year the plastic parts inside were cracking and falling apart. It started with the wheels popping off the drawers like they were nothing. I called only to have them accuse me of being extremely rough with my new refrigerator. Then said I had to get someone out there to look at it. Guess what? I live 2 hours from the nearest service dept. So I'd have to pay for that, mind you it's still under warranty at that point. I call and find out I'll have to pay the 50.00 and 0.35 per mile of which LG will not reimburse me. So, I just skip it because at that point the drawers still side out without the elcheapo made wheels. Then everything else begins to crack and break. So I call again.

30 days and still no LG refrigerator. They sent a compressor that's not a direct swap so the companion parts need to be changed but LG sent the wrong parts twice. LG support supplied the part numbers but they were wrong, twice. Good thing we have a little bar fridge or I'd just have to buy a new one.

I have a twin door LG refrigerator. The small bar that opens and closes between the two doors has a small torsion spring that broke. They will not sell the spring but will sell the entire new piece for $80. So they want me to spend $80 for a $.50 part. This is the second door part that has failed, the first was a closer latch which they did carry. I guess I should have read the reviews on LG before I bought it. I will never any LG product again. I'm not sure how a company can continue to stink with this many one star reviews.

I have bought the fridge from Vijay Sales, Pune on 08/08/2014. Since the day of purchase there has been ice crystals formation inside, in the rear wall of the fridge. We have made innumerable complaints at least not less than 4 times. Each time the engineer gives some excuse sets a higher temperature on the fridge and goes way. Unfortunately I have not been at home and my wife gets conned. Now the vegetables have started rotting within 2 to 3 days which is abnormal. The latest complaint no is **. The eng came this time, examine the fridge, increased the temperature to 6 deg Celsius, said that he needed to change the sensor and that was the end of this.

Bought LG double door refrigerator about 2 years ago. The drawer broke after 6 months. Called for replacement part. Paid $50 for a new drawer. It didn't fit. Was the wrong one. Called LG. They said they don't make a replacement drawer for my model and they sent me the closest one which doesn't fit because it's not for my refrigerator. They did refund my money and I now use the old drawer with duct tape. And don't even get me started on the ice maker. The LG refrigerators look nice but are made very poorly. And if you are looking for service and support after you buy and something goes wrong, don't purchase LG.

We moved into our home in December 2015. Our home is just 6 years old. After a month, our LG French door refrigerator started acting up. The refrigerator was starting to freeze all the food. I called our local repair people and he identified the part to be the duct assembly. He ordered the part and he was told that the LG part was discontinued, and they sent a part that was to replace the original part. After 2 weeks of frustration, the part didn't fit. I then decided to contact LG directly. Their repairman came out and said it was the sensor and tried to fix it. After less than a week, the problem remained. LG repairman came back out and figured that it was the duct assembly and ordered it. I advised him it was no longer available and he advised me he had to go through the channels and we'll see what happens.

I got one of these (LFX29551ST). A year and a half and the freezer crapped out. A month after repair it did it again. Do not buy this unit! (The tech who came to repair it the first time said he was mostly assigned to Samsung and LG. The first he called "crap". The second he called "expensive crap".)

My 10 month old french door refrigerator's fan starting making a loud noise. I looked up my problem on the internet and found that my unit has a know frost buildup issue. I called LG since it was still under warranty. They diagnosed the unit over the phone and scheduled a service appointment for me. A new control panel was mailed out to me. The tech was supposed to be at my home between 8 am and noon yesterday. I received a phone call the night before confirming him for between 10 and noon. The tech did not show up until 1:05.

For the second time since purchasing an LG refrigerator-freezer on the bottom/side by side in 2012 (what I thought was one of the best on market), we are forced to replace the compressor/condenser and frustrated at finding repair people. The 800 number gave us maintenance people who do the warranty work only to find out that they would charge us $600+ to do the repair...

Short and sweet. Purchased LG Door-in-Door in 2014 from Lowe's. Replaced #1 in 3 months. Replaced same (#2) in 3 days. Upgraded to LG Door-in-Door (#3) advanced model for 1 thousand dollars extra. Replaced same with Samsung Chef model (#4) this week. Now waiting for replacement of same (#5). Am I to make a rash statement and assume that there are quality issues with Korean products? You decide. Lowe's had no problems supporting us and no explanation for these issues. Trust me, I have stacks of buyer receipts!

The ice machine built in to the door is awful. If you don't use it on a daily basis, the ice cubes freeze together and none will come out. This is a CONSTANT problem. I asked about it and was told it had been fixed. I feel I was lied to.

I read the reviews before purchasing this product (LG Refrigerator Model LFX25976ST) and an LG Stove about 4 years ago. There were no negative comments. Now when you look for reviews on both my products, it appears that everyone is having the same problems with the middle burner not lighting and the ice maker freezing up. It seems as though LG has discontinued both products; probably because they not good appliances. Read reviews every thirty days and make sure you get everything and anything fixed if you purchase this product again, because they will not help after that. They want to charge me $ 200.00 to come out and check, while the dealer they recommend only charges $ 100.00. Uh, this is not right! I guess I have to go back to GE appliances!

I purchased a LSC27921SW from my local SEARS a few years back. The front left door ice and water dispenser opening area under the drip tray is now rusting under white paint. I spoke to LG corporate office twice and was promised a return email or call which never came. I requested to speak to the corporate manager CEO and I was denied. I have never had a refrigerator do this and of course after the warranty was up I was careless about keeping my receipt handy so now I have nothing but the evidence of the damage to my refrigerator. The refrigerator works good but I can't keep something that looks this tacky in my home. It's embarrassing. Their customer service sucks and I will never buy another LG item again now that I know they don't back their products against manufacturer defects.

Our refrigerator failed because the compressor starter. I reached LG customer service after I searched for the part and find out that the part is no longer available. After 3 calls and checking with the companies that supply LG parts and service (recommended by LG customer Service), I called again and I told the lady that the part was not available and the people from those companies recommended me to call back LG and ask for a substitute part. The lady told me "LG does not have a substitute part" and that I need to buy a new refrigerator. Guess what, I got a new refrigerator. NO LG, NEVER AGAIN!

Been waiting 2 months, came out 2 times, ordered compressor, that failed. Waiting again another week for new compressor, service is terrible. I feel the techs do not care because they have job security and get paid every time they come out to fix this piece of crap. Contacted my lawyer. I will follow up and sue the Sears. There needs to be a class action suit here.

I purchased a $1350.00 LG refrigerator. 3 years later it broke. The repairman came to fix it, told us it needed a part and he would order it for overnight shipping. Well, he lied. It has been five days now and he just told me it would be another few days before the part comes in. They blamed it on FedEx. I have lost hundreds of dollars of food, but does LG care? NO. At one point the repairman hung up on me. NEVER NEVER buy any LG product. Their service departments is rude and unreliable. Very upset and disappointed with everything about this company. You have been warned!!!

I have had my LG Side by Side fridge for 8 years. I paid $2,400 dollars for it on sale. Since that time have replaced 3 motors and the drawer pull mechanism. Right now I use packing tape and 12 can packs of Coke to keep the freezer drawer closed. Still there is water dripping in my top side by side portion. Makes no sense because the freezer is below. I have stopped even trying to use the ice maker. No water connected. Never again will I buy this brand. Total lack of concern for customer experiences or seemingly providing a quality product. I will shout to anyone who listens RUN FROM LG!!

We have a LG LFXC24726S French Door refrigerator that started dispensing water on it own. Fortunately we were home and able to stop it in a few minutes. We got about 2 to 3 gallons of water on our wooden kitchen floors. If we had not been home, a very different story. Has this been an ongoing problem with LG? Does not generate much faith in this company.

If you purchase this piece of trash, count on its breaking down in less than five years - as ours did. And good luck getting warranty service, much less emergency service. One other suggestion: be certain to ensure your freezer food. This company should be shut down.

I GOT Your product and I changed parts. I paid bills with handwork but unfortunately there is no good result and the fault still exist. Your representative ignore my request and pretend that the warranty of the work parts are only for 3 months. They ask me to pay for the third time again and again?????? I'm really disappointed for this behavior and treatment because all the products in my home are LG SINCE 15 YEARS.

4 year old LG refrigerator keeps breaking. Already had a service repair but now past warranty & same problem reoccurs. Wastes food & LG giving us run around. DO NOT BUY AN LG REFRIGERATOR!

Purchased a refrigerator on July 3rd. They made the first delivery attempt on July 11. The refrigerator had dents in both upper doors so I refused it. The delivery person told me LG would be in touch with me the following Monday, July 13th. On the 14th I still had not heard from LG. I went back to Home Depot to see if they could tell me when it would be delivered. Home Depot called LG and I was told it would be delivered on July 22nd. The fridge was delivered today, the 22nd, only to find it too had dents and to my disbelief, spiders and spiderwebs in the bottom section. The delivery person called his office and was told to bring it back but don't bring it into the warehouse. Very disappointed in LG.

I woke to find an error message IF ER which after looking up on the website is the Freezer Fan. After calling the Call center and speaking to someone not from the USA she kept telling me what the error message meant. I already knew that per the website. I asked to be connected to someone to perform the Smart Diagnostic. After several request and persistent on my part she connected me to Logan in service department, again not from the USA. After several tries he was not able to get the information requested. Another phone but not a wireless or cell/smart phone??? This is 2015 right. Don't have a dial phone handy. So I called back and was connected to Princess who again tried to tell me about the error code. I insisted on being connected to a supervisor and again had to be persistent.

I had purchased a LG refrigerator about 5 years ago. Needless to say, my 15 year old mini fridge is one-upping this terrible product. I have been trying to have SOMEONE repair it, however, there is no appliance store that is certified to fix it. Clearly this speaks volumes. I have had nothing but terrible service from LG, who expressed no concern for this ongoing inconvenience (understatement). I am just about at the two month mark of having a non-functional refrigerator. The fan was replaced although that still didn't fix the problem. I'll be purchasing a new one because dumping more money into this product seems counterproductive at this point. I WILL NEVER PURCHASE A LG PRODUCT AGAIN!! (I'm only 31.)

3 door ultra large capacity counter depth refrigerator- Expensive, top-of-the-line refrigerator with compressor failure just after 2 years of use. Over $900 in labor costs, took over a week to get the replacement part (we are in Seattle). Customer service at LG did not care about any of this, at all. By the way, their online website shows many 5-star reviews-- they vet all reviews and do not print any that are negative.

We have just started in the process of dealing with the design flaw for the LFX31925ST/00. There are 3 defined steps of symptoms: (1) a loud noise coming from the lower back of fridge; (2) icing up of the back panel; (3) RF 1 error. Apparently, this is a due to a design flaw and new panel has been redesigned to fix the problem. Also, not all consumers and including us got the memo of the problem, we are dealing with it now. We have American Home Shield who sent out a repairman today. So we will wait now until tomorrow to find out what will get fixed.

I purchased LG Refrigerator 4 years back. For the last 2 months it is not working, after so many complaints, the service man visited and repaired but it is not working. After my last complaint they said some part has to be replaced, for which they have ordered. Even after 20 days no part is available. Now they are telling there is no part available. LG company won't keep parts for such a long time (4-5 years). Please suggest me. Before purchasing LG products I have to think service and availability of parts.

Love my big LG with the freezer in the pullout bottom door. Very handy but it can be troublesome. I don't use the ice maker so I know that’s not the problem. If someone doesn't entirely close the freezer door, frost forms quickly. Once closed, defrosting builds up ice in the bottom and the door becomes almost impossible to close properly and water drips onto the floor in front. The solution is fairly easy. Take out the freezer basket from the main drawer and unplug the fridge. Within about 15 minutes you can pry up at the corner of the ice chunk and lift it out in one big chunk. Put the stuff back together and make sure the door seals properly. Turn it back on and put a note on the door to make sure people close it properly after use.

LG refrigerator model LSFD2591ST - Purchased in November of 2013 for $4,500.00. Motherboard failed February 2015. We lost all of our item in both the freezer and the fridge. Absolutely no help from LG as they instructed us that the 12 month warranty had expired. We had the board replaced. Restocked our freezer and fridge only to have the compressor fail two days later. Again lost everything that we had. We went the rest of the month living out of coolers. Today 7-17-15 I get a call from my wife that the fridge is not cooling again! 5 months! Really! I called LG directly and they have instructed me that they will cover the compressor as it is still under warranty but the labor is my responsibility. I will NEVER buy another single thing from LG. JUNK... JUNK... JUNK!

This refrigerator is not for anyone who likes ice in their drink. From day one it did not make sufficient ice for a family of five nor does it make enough for a family of 2. Now after only 4 years the ice maker is broken and they want to charge us $210 JUST TO COME CHECK IT OUT!!!! The thing leaks also and every month when the freezer won't close I have to take the drawers out and chop up the frozen ice that accumulated in the freezer. The refrigerator we threw out when we moved in 30 years ago was still working strong and was probably close to 50 years old then the Whirlpool we got lasted for 25 years till the ice machine broke so that's why we got the LG. Well we still have a broken ice machine. Very sorry to have purchased LG.

Bought a Kenmore french door SS fridge for my son less than 4 years ago. It's made by LG. A week ago it stopped working. Had an ex-LG service rep, now an independent repairman, come out to fix it. He made 5 trips. Each time thinking it was a different circuit board after talking with the LG tech department. In the end, he determined it was the compressor that had failed. Most folks I've talked to said it's not worth fixing, just buy a new fridge. From this site, it seems that this is a fairly common problem, and that LG makes a deficient product. Every other fridge I've owned (and I have 5 rental properties in addition to our own home) have lasted just about forever. Lesson: stay away from LG products!

I purchased this LG refrigerator on 7/9/2014 delivered it on 7/15/2014. From day 1 the fan made terrible noise. Called LG 2 weeks after I bought and they make you do that self diagnosis. The customer service person on the other end after being on the phone for 55 minutes tells me there is nothing wrong. I hung up and decided to live with it. After about 2 months of that then I started having trouble with the ice maker not making ice again. I called to be told to do that diagnosis then they tell me that I don't have enough water pressure for the ice maker but it worked with the water pressure to that day. And they tell you if they come out and it's what they said they will charge you for the service call. Well again I gave up.

Our expensive LG fridge is dead after less than 5 years. It looks nice, but the compressor is gone and the repairman said he can no longer get the part. This is unsatisfactory. The freezer was full of meat and the fridge, full of food. My old 30 year old fridge at the cabin continues to work!!

We purchased refrigerator, microwave, range on August of 2011. Each of the above appliance has had more than two repairs done in the course of 4 years. I contacted LG and also the BBB. LG will only offer an extended warranty, but refuses to say for how long. I have had the same washer and dryer for over ten years and never had a repair done to them. My Kenmore refrigerator was over 20 years old and worked, but I decided to remodel and get new appliance. Will never ever buy LG again. They do not stand behind their products and they only give you the run around. An appliance should not have to be repaired this many time. I believe all three items are cheaply made and will continue to give me problems even after the warranty runs out.

Now seven year old bottom freezer refrigerator, freezer has ice accumulation build up on back wall intermittently, then ice cream becomes soft serve off and on. Called--not helpful, told to turn off and defrost. Just lost food again. I think seal isn't good on swing door model. I hate this refrigerator and will never buy LG products again.

I bought an LG Refrigerator on 11/28/12 from Howard's Upland Store. I bought a 3 yr. extended warranty from Howard's on the refrigerator. On 05/14/15 the refrigerator broke. I contacted Howard's Upland, who contacted the Warranty Company, who contacted their repair company. For the last 9 weeks, my husband and I have made over 100 phone calls regarding the status of our repair to the Howard's Store in Upland, the Warranty Company, the first repair company they sent, then the second repair company they sent, Howard's Repair Service Company, and finally the manufacturer (LG).

We bought 5 LG appliances in April of 2010 and had them installed in August same year. So far we have had to have the wall oven repaired twice after only 3 years. After the first repair it broke down again within 7 months and we were told the warranty for the new part was only 6 months! Trying to get a second repair took over a month of angry phone calls just to try to get a LG certified repair shop to even book an appointment! When contacting customer service they will not let you speak with any sort of management/supervisory personnel and there is no way to receive an address for a letter of complaint. Our convection microwave also stopped working after less than 3 years and had to be replaced at the same time as the second oven repair. Should have been done with the first oven repair but could not get the part from LG in time and they were going to charge for another service call!

Been over 2 months since 7-month-old LG refrigerator, French Door Model No. LFXC24726S (over $3,000), broke down destroying all contents. Contacted LG "support" May 11, 2015. After more than 2 hours on phone, finally convinced non-English speaking L.G. employee that we had serious problem and needed service. L.G. told me it was my fault because I didn't know how to close the freezer door!

Almost two weeks without a refrigerator - model LFXS30726. The food in my veg. drawer was freezing but the rest of the refrigerator wasn't cooling. The temperature in the fridge. was 46 degrees. I called LG and they said they would arrange to have a tech. come. I hadn't heard from them after 4 hours so I called back. They said it would take 3-5 days to schedule an appointment. What? So I asked for a list of authorized service companies and had someone at our house the next day. It was determined that I needed a part and that I would have to defrost the entire fridge/freezer.

We purchased an LG Bottom Freezer Fridge in 2011, cost over $2000. To date we have had 3 service calls for faulty boards to a drilling sound loud enough to drown out my TV in the next room. I paid $200 for an extended warranty to repair the first time the drilling sound started. Warranty valid for 90 day only. 1 year to the day, the drilling sound started again. I called LG customer service. The first person "Eddie" hung up less than 5 minutes into the call. Called back to a person by the name of "Luigie". I explained the issue to him, he had 2 ways to resolve the problem, 1: spend another $200 for a service call or 2: unplug my fully stocked refrigerator for a few days, when asked if LG was going to replace the spoilage, he said that LG does not assume that liability however, he did tell me that the issue is known by LG. Never again will I buy an LG product!

What an awful experience it is getting service from LG, they are the worst I've encountered. My $2000 LG fridge stopped working July 4th and it was stuffed with food the technician who came said he could repair the fridge so he would have it taken away. He made up a story about why he couldn't fix it but most likely he didn't know. The fridge is 3 years old and so he charged me for the collection and now he says its the compressor. The 10-year warranty doesn't appear to apply to what's wrong and he says that LG don't have a compressor to supply him? I've lost my fridge all the food and I have no respect for LG. I called their marketing department but the lady answering the phone hung up on me after I called to complain. Great customer relations LG.

We purchased an LG French Door Refrigerator with water & ice maker in November 2009. We recently had problems with both the fridge & the freezer not cooling. We bought the fridge from Sears, so we spoke to the Sears parts service & told them what the issues were. They suggested a part that they felt would solve the problem. So we ordered the part & put it in. This part did not help the situation. After 2 days, the fridge stopped working all together. We lost all the food in the fridge & the freezer. We called a local repairman to come & look at it. He said there was a leak of freon in the seal system. It was not something he could fix. He said that in the 40 years he has serviced refrigerators, this was the only time he came across this issue. Especially with a 5.5 yr. old unit.

We bought our refrigerator (MODEL LFX3194SST) March of 2013. From HH Gregg in Kennesaw Ga. Paid $3000 for it and bought an extended warranty simply because it was an expensive item and had a lot of computers in it. It quit working within the first year and LG sent someone out to repair it. It was the compartment in the freezer that contains the fan that blows cold air into the upper refrigerator section. The same thing happened again in March of 2015. It was under the extended warranty then.

We bought lg model lfx31925st/00 side by side refrigerator for over $2000. From day one ice maker leaked water to floor, ice froze together as a chunk, or didn't work. LG has had repairman out 3 times, and totally replaced ice maker unit, had repairman check water lines, and overall refrigerator condition. I have also paid and had same company out to replace ice maker. It's a defect in the model, we got a recall card months ago, but heard nothing else. Recently new situation, (now out of warranty) glass shelf over drawers, literally blew apart in a million pieces. Well we must have called them a hundred times by now. Now that it's out of warranty, they tell us to go online and buy items. They are not going to help us. With all the LG refrigerator issues, any knowledge of this recall? Any suggestions?

Bought 11/18/12, this will be my third repair. The first was the ice-maker which was replaced at no charge - that was 11/14 - 2 years after purchase. The second was the fan which was making such a loud noise that I could hear it in the other room. That was repaired 2/15 and I had to pay for it. Now the fan did the same thing - a horrendous noise, and now my refrigerator button reads ER and my freezer, RF. I spoke with LG Cust. Service who told me I would have to pay for the repair; next I asked for a supervisor and they eventually connected me with an "executive agent".

We bought a LG two drawer refrigerator just over a year ago and now has cracking on the interior back wall. After calling LG and the store where we purchased, we are left with no resolution. Both the store and LG says this does not fall under any of the warranties and there is nothing they can or will do. This is a $3000 paper weight at this time. It appears that there are many issues with LG backing their products. I wish I would have researched more and I would have never purchased a LG. I will never purchase a LG product again and will not give any recommendation to anyone to purchase a LG.

I have to say that my LG model LFX25991ST top of the line French door refrigerator looks great. Unfortunately, it doesn't keep food cold. After just over two years, the compressor failed, the replacement of the compressor failed, and I'm just hoping that I got a lemon and that Sears will replace it with a new non-lemon after I've had my fourth repair call. Going without a fridge for 4 weeks now, and having food spoiled twice when it failed is not fun. I would think long and hard before buying another LG product.

Model # LFX28978ST - 27.6 cu ft capacity French Door Refrigerator Freezer began with extra loud vibration while running which should have been a sign that something was ready to break. About a month later, the ice maker quit working on Wednesday so we called a local appliance repair shop to come out the following Wednesday to take a look. Over the weekend, the freezer started to warm up, as did the refrigerator. We noticed the meat felt squishy in the freezer. We ended up throwing away the majority of a fully stocked freezer full of meat and frozen dinners. By Sunday night the refrigerator was too warm to keep food, so we transferred all salvageable items to coolers. The repairman told us that he thought the Fresh Food Compressor had broken. We called LG customer non-service to learn that the part needed to be ordered and they could get it in 6 days but she emphasized ETA meaning NO PROMISES! (this is what she told me).

Bought my LG fridge about 6 years ago and started having issues 2 months ago. The compressor went out. Luckily that part is still under warranty. However, 2 compressors later LG still has not managed to get the correct part to the Geek Squad to fix my fridge. First compressor they sent ended up being a television stand. Sorry LG I am not in need of a TV stand. Today the 2nd compressor arrived and it is the wrong one. How hard could it possibly be? How much money are these errors costing LG? I know how much they are costing me and it sucks. So now I have to wait 5 more days before they will come back to my house. I assure you this will be the last LG product I will buy.

Our LG is a beautiful-looking appliance and for 2 years I enjoyed most everything except for the water leaking out of the bottom on to my maple floor. I called several times just to speak to someone who said I would have to call an authorized service tech (only they are located 100+ miles away and want a lot of money to come to see if it can be fixed). The ice would build up on the freezer floor, so every week I would remove everything from the freezer, remove the ice, and then the next week do it all over again. Then 3 weeks ago the refrigerator portion just quit cooling. (It will get to 58 degrees and that is it.) Now I put all my perishables in my 20 year old Frigidaire. Nobody wants to come fix the LG and customer service needs a lot of training on being "customer" service.

I purchased a LG Refrigerator for over $2000 from Lowe's last February. I got the largest one they make I believe. Within 30 days it started making this awful noise. Lowe's sent a new one back out in March while under their warranty. NOW, just a little over a year later, the second one starts with the noise. Today, it went out completely and I lost all of my food. LG states they are in the middle of a lawsuit and refuse all liability. Seriously... TONS of people having this problem.

After 4 1/2 years, after buying 4 matching stainless steel appliances for the new home, my refrigerator started making loud noises, like an airplane landing. We knew it was a problem, but didn't have a real sense of urgency because the fridge was still cooling; figured we'd attend to it when we had time. Then it began cooling inconsistently. Then it finally crapped out. We called customer service and they had us contact the approved list of repair companies. I took the day off, had the repairman look at the fridge (and I do mean "LOOK" AT it, as he didn't have the parts on hand), and was told it was the compressor that failed and the work would cost over $1000! The part was covered under our 5 yr warranty, but the work was about the cost of a new fridge and wasn't covered. So, the $200-300 part is covered but the $1000 work to install isn't? Gee, thanks, LG!

Went to Lowe's where I bought my LG refrigerator to buy a replacement filter and they said everybody was out of the water filter I needed. Sick of this, they told me the same story last year. They ended up giving me one of their filters from a demo on their floor after I insisted they do so. I'm telling everybody NOT to buy LG cause of this problem. Model No. LFX31925ST/06 is the LG Refrigerator I have. This really sucks. If I had know this fact about LG not being able to replace filters for their refrigerator in a timely manner I would have never bought one. Like I said, I'm spreading the news that LG can't replace your water filters.

First, one shelf, then another. The plastic cracks and then disintegrates. If I could rate this with a negative star, I would. I've owned several refrigerators and in fact, we have an old fridge in the basement which is over 10 years old and it works well. It just didn't fit in the place upstairs. Nothing is broken on that older fridge. But THIS LG fridge, is in terrible shape. I just took out some shelves to clean and my middle shelf with the glass panel and 'meat keeper', disintegrated in my hand. It's in pieces. I'm not rough on my fridges and I have never had this happen before. "AVOID LG products" will be my appliance mantra going forward.

We bought an LG Refrigerator LFX31925ST/05 about 1 1/2 years ago for about $2300 and it has been a nightmare. A few weeks after we bought it we started having problems with the ice maker/dispenser. The ice would thaw then freeze in the storage compartment in the door. So ice would not come out the dispenser. We continued to have the problem so had an LG recommended repairman come try to fix it. The first repair did not work. A few calls later and a different repairman and we find out there is a class action lawsuit for the ice maker and we eventually got it replaced.

6 days ago I called LG as my refrigerator of 2 yrs. died. They said they would get someone right on it... The case was being escalated!!! I have not heard anything. I have talked to supervisors and executive corp. supervisors and nothing. I will never buy another LG product, and you shouldn't either if you are reading this. 6 days of my life are gone and had to take time off work not to mention over 700 $USD of food spoiled! They must know this model has had issues but to just leave a good customer hanging is unacceptable! I have had to talk with 6 different people and 3 were supervisors at LG and no one is helping. DO NOT GET YOURSELF MIXED UP WITH THIS COMPANY, THEY COULD NOT EVEN FIND A REPAIRMAN FOR MY FRIDGE!

I purchased a LG-LFXS29766S from Home Depot, 1 week less than 6 months ago. The button that is pushed with one's thumb, to open the right hand door has the finish rubbing off. All the way for another color plastic. Hard to use the door without pushing that button. LG responded with, "I want to inform you that I upon checking, I can see that this is a cosmetic issue on your part and cosmetic issues are not covered under warranty." LG also said that I should not share this information with anyone. In my opinion this issue is a design flaw, I assume LG does not. When one pays several thousand dollars for an appliance, I believe it should look nice longer than six months, it appears LG does not agree. Now that is customer service, not!!!

We purchased our French Door Refrigerator in Nov. of 2011 from Home Depot for over $2500. We had not problem with the unit until May of 2014 when the it stopped working. Calls to LG resulted in a service call but we did have to wait for several days for service which of course means you have to find a place for all your food so you don't lose it. Ok - repair guy came out and replaced the fan assembly behind the freezer stating that it needed a stronger fan to keep it from freezing up. OK - unit was noisier than before but it did work. Until May of this year when the same thing happened again! Same repair guy - same fix. After he left it did start making a louder noise so we called him back. When he came back he said that is just the normal noise the new fan makes and rather rudely left! This week the unit quit working again!

LG French refrigerator is only 4 years old and it just stopped cooling, causing all of the food to spoil. Customer service is a complete joke. Most appliance repair companies will not even attempt to work on LG since customer support is a total farce. DO YOURSELF A FAVOR AND DO NOT PURCHASE ANY LG APPLIANCES.

First call to LG Service was at 6 months for ice maker on model LFX33975ST refrigerator. Fourteen months later I've made 13 calls and have had 3 service visits. Now I'm told it is the compressor and unit needs to be replaced. LG company said takes 3 - 5 BUSINESS DAYS to make a final decision on how to proceed despite what repairman says. I'm physically disabled and take medication that needs to be kept cold. This is not the way to conduct business! Also now I find out there is a class action lawsuit for this models ice maker. I wouldn't doubt soon there will be on the refrigerator too!

Purchased refrigerator in October to be delivered to our home that was still in the build process. hhgregg held fridge for us until Nov.22, when it was delivered. $3600.00 later, I could take the thing and run a truck over it. 2 weeks ago, my husband came and got me from another room to show me the control panel on the fridge... it read..... "R" & "DH". No clue what either meant, got the manual, lo and behold manual is in every language, but not one thing referring to the 'codes' on the control panel.

Bought the fridge new October 2012. First problem September 2013 main board and freezer fan replaced. June 11, 2015 fridge died again. Main board again. Not getting replaced till June 15. Got nowhere with LG people because I have a three-year warranty even though same thing has happened twice within three years. I DO NOT EVER recommend LG.

I bought LG Refrigerator Model #LFX31925ST about a year ago and all of a sudden it started making this irritating noise that is coming from around the bottom of the fridge. After making so many complaints to LG explaining to them about my problem they were telling me that the fridge was not sitting on a level floor. Making a long story short after a long battle with LG they finally send a technician to fix my problem. He told me to take all the food out of the freezer and he removed the panel that was covering the fan and replaced it with a panel that has a heater.

Sadly, we are having similar issues with our relatively new LG French Door top of the line refrigerator. About 6 months ago, the ice maker stopped working. I had to have it replaced -- thought it was covered by Geek Squad protection, but that's another story. NOW it just quit working. No signs or symptoms. Just yesterday it was fine, today everything is thawed. I called LG, tried to trouble shoot over the phone with the "smart phone" diagnostics which didn't register any information apparently, so I had to call a certified technician.

After 1.5 years the refrigerator does not work! All of my food is spoiled & frozen foods are thawed. Service man came out & just for labor $465 on top of the 2,700 I spent on the refrigerator 1.5 yrs ago. Customer service is a joke!! They're unwilling to do anything for me. My old refrigerator lasted 30 years. I should've bought another whirlpool!!! Basically LG is selling piece of crap products to continue making a profit off of people every time they break. DONT BUY LG!!! I wish I would've seen these reviews before buying!!!

Lmx15964st - I have to have my refrigerator three years the compressor went bad. They didn't hold 7 year compressor agreement. Still waiting over 4 weeks. Faulty compressor was sent, tech not able to fix. I need to be reimburse for 6 hundred dollars of food and refrigerator cost thousands.

Our 4.5 yr old refrigerator sounded like a Dash 8 aircraft for a few days before 2 fans in it stopped working entirely. We just had a LG repairman come out after waiting 3 days and prepaying the "special price" of $199.00 plus GST only to be told that LG no longer carry the parts that we need for model LFX23965ST. He said that we will have to get a new appliance. We were in shock because the call center agent said that the fee would cover all costs of parts and labor. Who would ever dream that LG would no longer carry parts for an appliance that would not even be considered old by any reasonable person!!! Our appliance was purchased at Home Depot along with an electric stove and a dishwasher.

I have a top of the line LG refrigerator french doors. Its warranty ran out in November and in January my ice maker broke. 5 months later, 9 parts later and umpteen phone calls, no resolve. I have never experienced such poor service on an appliance as I have this. The service man has been out 5 times. Nice man but speaks very little English - so not sure what he is saying. I am so disgusted with LG. I am putting refrig on Craigslist - best offer and going to go buy a real refrig that offers good service. There are so many choices out there. Do yourself a favor read the many complaints about LG refrigerators and buy yourself another brand. I will never buy anything from LG again.

Ice maker clumps, leaks, water doesn't work. Now it is 29º inside while it is set on 37. Everything is frozen! This refrigerator cost 3k! Of course all of it started 2 months after the warranty expired. I am on the class action lawsuit.

After one half hour on the phone with LG customer service, I left so mad I would never buy an LG product and will do anything I can to discourage anyone I know from buying one. My two thousand dollar refrigerator did not have one (the owner's manual clearly states one should come with unit). But after spending more than a half hour with their customer service I still have no plug, and now can look forward to wasting even more time with Home Depot, trying to get something that should have come with the unit. If LG can't handle a problem over a 50 cent plug, think how they will react to a real problem. I owned retail stores before retiring, and would have fired any employee that handled a problem like this.

LFX31925ST/00 - Nothing but problems! 3 instances of the freezer defrosting. The ice machine leaked from day 1 and rusted down the front of the door and around the dispenser. We had to fight to get that door replaced. They've "fixed" the freezer twice as well and my food is defrosting AGAIN as I type this. Geek Squad guy is outside on his phone trying to "handle it" when what we should be doing is picking out a new fridge because ours should be recalled!!

We currently have a LG French Door Refrigerator with freezer drawers & the seals on the doors for the fridge have ripped & the doors no longer close properly. It seems EVERY LG forum I have been on has the same problems. It seems that the seals are a big LEMON! LG should have a recall for the seals for this reason. We paid so much money to get the best fridge we could & this is RIDICULOUS! We also have an extended coverage contract in effect.

We bought our LG 4 years ago at Best Buy. We have always bought Whirlpool refrigerators in the past and they all worked well for TEN years or more. This LG is a piece of junk!!!! During the first couple of years, we had to have a repairman out twice for the icemaker. The second time, they had to order a replacement part for the motherboard. About a month ago, the refrigerator-part stopped cooling. We called the only qualified repair shop in the area and were told that it would be a week before they could get to us.

LG refrigerator model lmx2598 - Fell in love with this product when we first saw it at our local Home Depot. Within months we had problem with the ice maker and other problems the details of which have eluded me right now. Still within warranty at the time, but LG made it rather hellish for me; refused to the right thing. My experience with the people at the customer service is completely negative as they appear to be discourteous, indifferent, and perhaps inexperienced. Between the time of our first encounter with the above-mentioned problems, we have also seen others: plastic containers broken, popping or rapping noise, food items getting frozen in the refrigerator compartment, and currently ruining of our flooring due to built-up of ice at the base and thawing of it.

After 1-1/2 years my $4000 refrigerator broke, compressor! That's not the worst part. There is not a technician in my area. I am a single parent and have been without a fridge for 3 weeks now being promised someone will call me. I have used all my money to feed my 3 kids because you can not buy groceries. We have been buying fast food. I had just spent $400 on groceries when it broke! No one at Lowe's ever told me there was no one in my area that would be able to service this fridge! If it can not be serviced in this area why sell it in this area!!! I will never ever buy another LG product again! BUYERS BEWARE!!!

Had problem with cooler just after the one year warranty which (after many phone calls) was able to have service provided for free to fix. Thought we were out of the woods. Now after only 2 years, the liner on the fridge door is ripping so the door not properly closing thus freezing food (motor is overcompensating). Repair person will charge $279.00 to fix. No thanks. Not investing another penny into this poorly made fridge.

Didn't buy an extended warranty because all my old refrigerators have ran for 12 years plus. And LG claims life is good. Well life is not good when your 2 year old refrigerator takes a dump and you just can't have anyone come and repair your refrigerator because LG only sell replacement parts to LG certified technicians. Their list of certified technicians is very limited and have horrible reviews in yelp. This is my first LG appliance and it will be my last.

Purchased 3 yrs ago and been trouble ever since. Freezer freezing up and looks like snow over all my food. One time food wouldn't freeze properly and had fixed so I thought. Over 300.00. Worked for weeks and now trouble again. I am on social security and can't afford these bills. Last refrigerator lasted 19 years and still going with no repairs ever!!! This LG looks good but is big expense and this company should have huge lawsuit for all these bad appliances. They do nothing about. Thanks for listening. Please believe me, they are bad!!!

I bought four new LG appliances from Best Buy 10 months ago, three of the four appliances are rusting and I have not finished paying for them. I spoke with a supervisor at LG and told him my 10 month old appliances were rusting. He stated it was cosmetic and did not affect the function of any of the appliances, he asked me to send photos. I sent photos and he repeated the same thing, it was cosmetic. If the paint peels on a new car, does the dealer say too bad, the car's running? I feel the stainless steel is inferior and isn't true stainless steel if it rusts, especially within 10 months. He also suggested it could have been the SS cleaner that Best Buy sold me was not the right kind.

Two months ago I bought four major appliances from LG during the remodel of our kitchen. This models are working as designed, so far. When the four appliances were delivered, one had a dent in the door. Both myself and the company I bought the appliances from have been trying for over a month to get the door replaced by LG. LG Customer Service seems to be designed and layered to insure nothing gets accomplished. We're well into 10 to 15 calls to LG and to add a bit of humor to this is we keep getting offers from LG to extend the warranty.

Bought my 2800.00 LG CHROME SIDE BY SIDE in October of 2011, from The Home Depot... This is the second time it's quit working. I've lost my food again. Ice maker has torn up twice and have Home Depot's extended protection plan.. Supposed to come today. Still has not shown up. VERY UNHAPPY CUSTOMER!!!! WILL be going on social media to let everyone know my experience... I'm a widowed mother of 3 boys. My time and money are extremely important!!!! Took the day off for NO ONE TO SHOW UP!!!

Bought model # LMX25964 refrigerator in August 2011. As of May 11, 2015, this appliance just stopped working. Since very few appliance repair businesses are allowed to work on LG appliances, we called LG customer service. Here are directions we were given: Unplug the fridge. Wait awhile. Plug it back in. Open and close the two freezer doors three times. Now, wait 24 hours before opening the freezer again. (am guessing this is when the Voodoo Doctor will visit). We are in that 24 hour wait as I type. Will NEVER buy another LG product again.

I had my refrigerator just a few months before it started freezing my food in the produce bins. I had it repaired only to have it do it again and the refrigerator temperature would fluctuate. Again I had it serviced only to have it happen again and then it would not keep my overall refrigerator cold enough. I have lost food and then been without a refrigerator in between repairs. Now they are going to replace it but I am now without a refrigerator while paper works needs to be submitted and processed. Then I will have to wait for LG to replace the refrigerator which I was told would be approximately 7-10 days after the paper work was done. My advice would be get another brand!!

Lg French Door 25 Cubic Foot Fridge eats a ton of energy. Recall did not fix problem.

I have an LG refrigerator (model LFX25974, less than 2 years old) that after 3 hours of diagnostics "probably" needs a new compressor. Working with the service representatives who are located in the Philippines is a nightmare. You cannot reply to any e-mails and so you never know if your problem has been totally solved. Mine was not for three weeks and then to find out the labor charge will probably be more than a new refrigerator. Please DO NOT BUY AN LG REFRIGERATOR. If you do, be sure to get the extended warranty because you will surely be needing it.

Have a LG freezer in bottom french door refrigerator. Have complained about how noisy it is from the first couple of weeks. Model number LFX25991ST. Repairman came and I was told "they all sound like this." Sounds like a lawnmower is running in the kitchen.

Have a LG refrigerator one year old and the shelves are already broken - it will be a year old this May. There is a bad smell coming from the back of the refrigerator like a dead animal. Called LG and they did send the shelf but they would not take off the smell - they are telling us it's the filter inside of the refrigerator and it is not covered. If this is something I can not get to myself it should be covered. I am telling you do not buy a LG. I had a dishwasher a few years ago and it only lasted two years. I should have learned my lesson. Please do not make a mistake. Do not Buy.

Our daughter and son-in-law purchased a LG french door fridge six years ago. Love the french door... but... after about 1-1/2 years... maybe 2... the fridge went out. My husband pulled the panel off the back and found a fuse blown. Can't order just a fuse? What? Had to order a whole new circuit board... $$$. So we took burnt fuse out and went to local hardware and purchased one as close as we could. Installed and waalaa it worked again. Now, it happened again so we showed our daughter and son-in-law how to change the fuse and keep the wires clean... The fridge goes out about once a year but wow does it save them a ton of money being able to fix themselves. And the fridge works just fine! GOOD LUCK!

I purchased a $2700 LG refrigerator 6 years ago. It stopped working. They provided only two companies to repair. Neither will call me back to come and service unit. LG cannot provide anyone that can repair it. I have to dump it and buy a new one. How is that fair? LG is one of the largest companies in the US.

My refrigerator (LG GC-P197DPSL) is bubbling under the silver where the water drips down from the water and ice maker. I read all over the internet it is a common problem but LG has denied the case. I have an extended warranty but they won't honor it saying it is LG's problem.

LG LFC22770ST french door refrigerator - Have this fridge 3 months and the refrigerator is not cold. The freezer is frosting. Contacted LG and I spoke to a tech who is ordering a part without even seeing the unit. So we'll see but no excuse for this!

The coating on my LG Refrigerator water dispenser started to bubble and then just fell off, looking like someone damaged it. This happened only 9 months after buying the fridge. I tried to get some explanation and help from LG but they said I damaged it and that it could be fixed only at my cost. So my advice, buy a different fridge. IT is not worth the money or your time. I am sure other companies have better service and products. Never will I buy another LG appliance again.

I purchased my LG French Door freezer model number LFX25976 through Direct Buy during 2011. The bottom freezer abruptly stopped freezing and the refrigerator stopped cooling. However, the fan works. Was initially believing refrigerator had gone into automatic defrost but after two days of none cooling or freezing, my belief now is that the compressor may be the culprit. One year ago, same incident occurred but after several hours, my refrigerator began cooling and freezing again. Contacted LG during that time and was advised that it was common for the refrigerator to automatically defrost and does so without any warning. But this time it has been two days and my refrigerator has yet to begin functioning properly.

I have had this refrigerator a little over a year and the ice maker has gone haywire twice. It doesn't just stop working, no, it starts dumping water when the ice tray is still full of ice and I find a big puddle of water on the kitchen floor, an inch of ice in the dump spout, the ice bin is one solid block of ice. This is the chunkiest, clunkingest, noisiest refrigerator I have ever seen. I have to pull the thing out from the wall and turn the water off to change the water filter. This is the worst engineered piece of junk I have ever purchased and I will never buy another LG product of any kind. We are throwing this $2000 piece of junk away and going out to buy another refrigerator this weekend.

We bought this LG 3 DOOR MODEL through Home Depot and bought the extended warranty. The rust appeared on the left front door and is rusting from inside the door to the exterior. Needless to say neither Home Depot nor LG would do anything about the problem. I went through the normal run around with both companies but LG at least lied to me and gave me an email id to send the information and pictures...which never gave me a response to the email. They basically just got me off the phone. Only salvation is we've told everyone about the problem and lack of support and have at least kept others from buying.

Will never ever purchase another LG appliance. Immediately, within 6 months, had to have the freezer door replaced because it froze up. Thankfully it was still under warranty. Within the next year.. ice maker continues to freeze up and unable to remove ice box. "So sorry - not under warranty." Thankfully we were able to dislodge the ice maker and it functioned again for almost 6 months. Again - frozen/locked up and unable to remove the ice reservoir the 2nd time. Cheap products and no customer support.

I called the store we purchased the unit from, Lowes, who immediately told me they have a hotline number I can call and that they have a policy that if a repair person comes out two times, they will replace the unit.

LG LMX 25981st - When opening left door of 4-door French style would hear a loud pop. Then noticed during this pop the display panel would flash on and off. Finally popping stopped. Now no water, no ice or water filling, no display lights on front. Refridge is cool and freezer freezes but no controls. Trying to find if others have had this problem.

I have purchased a single door fridge from R.K. distributors on 24.08.2014. My fridge is doing different type of noise which is unavoidable. I contact to helpline & they told me that "if there is no fault in your fridge you have to pay technician visit charge either your fridge is in warranty." They also told that "your fridge is required 220 volts constantly but at the top of your product there is a sticker indicating the voltage range 135-290." I got a number from your service centre of Ms. ** contact no. is ** who talked with me very rudely. Your area manager is well behaved. I cannot understand that if my fridge is under warranty and having no fault why you are demanding service charge for the visit?

My LG LGX2590ST French Door is the WORST refrigerator I have ever owned. The ice maker takes forever to dispense. The doors are so loud when they close, the lights stays on when doors are closed. In my opinion LG stands for Lousy Goods.

Bought a LG refrigerator Model LFX25991ST June 19, 2014 and it quit working in less than 1 year. The circuit board went bad. The technician had to replace the circuit board 3 TIMES before LG sent one that worked. After the first time I called LG to see if they would overnight the board. They ABSOLUTELY REFUSED even after talking with a supervisor. I also was told by LG that they would not pay for the food I lost. It took 3 WEEKS before the refrigerator was working again. NEVER, NEVER will I buy another LG product.

LG washer that doesnt work. They acknowledge it but doesnt want to fix. They are not shame of selling kaput.

I bought a two drawer LG refrigerator last July and two days ago the freezer stopped freezing and the fridge stopped cooling. I called LG and they said that the earliest a technician could come out to look at it was in 4 days. I kept my cool and told the lady that this is not my problem and that she needed to let me know when the technician would be at my house. We talked for an hour, she kept telling me that the repair persons don't work on the weekend and I explained to her that this is not acceptable and to please call me back to let me know when someone would be at my house to fix the fridge which by the way is under warranty. She hasn't called back. I had to throw out the contents of the freezer and the fridge except for the ketchup.

I bought a LG refrigerator just a year ago and there's a gas leakage. LG technician said that it was due to voltage fluctuations. When I got the fridge it was mentioned in the manual that it's stabilizer free. But I used a stabilizer and in spite of it the fridge is damaged due to voltage drop. Then what poor making it could be???

I have had my refrigerator less than one year and the fan went out in it. I called repairman came out three days later to fix it and I was giving 150 dollars for the food that was ruined. The same fan went out a week later and two days later the repairman came out and fixed it. Two weeks went by and I had the same RF code on it and called LG for a repairman. Three days later they contacted me and said they would send a tech out in two days.

I've now had the 2,800.00 for 5 years. It's always something. The first refrigerator they delivered had to be replaced in 2 days because it would not cool down or freeze. Then the lights in the refrigerator had to be replaced. Now corrosion in the control panel on front of door. The corrosion has now gone up so far you cannot turn the alarm off. I've called LG several times and if I don't mind paying for a service call they will send someone out to look at it. Wish I had kept my old refrigerator I gave away. It's still working really well. No more LG Appliances for me.

Loved the size and look of this double door bottom freezer, made a little noise from time to time after 6 months in the freezer section, no big deal, very occasional... One morning 18 months after purchase while trying to make lunches and manage the usual morning routines of all work of families with kids, found all food soft or going soft in freezer!! Food in fridge was cool but not usual "cold". Temp readings still said 0 for freezer and 37 for fridge... I called dealer who sold it to us, of course, "Not his problem". Called LG who initially insisted I had a "smart diagnosis" feature which I did not, another 20 min wasted, finally a repairman comes over. Spends 10 min and tells us it will be almost $400 to fix for a "new fan and compressor"???? What??? I just bought this thing!! LG, you must be kidding me... not buying into your company anymore. Like EVER.

This beautiful and potentially practical fridge quit working within 1 1/2 of normal household use; 2 Adults in household. Price of fridge plus extended Warranty purchased was: $3875 Can. I do not recommend LG to anyone; Was told Warranty is off @ first phone call placed to LG, when Warranty on compressor is 7 Yrs.

We purchased an LG side-by-side refrigerator in 2011. The model was on sale. I wish I had seen the negative reviews here before purchasing! The ice maker often sticks (the water position). In the "cube" position we most often get crushed ice and few cubes. I find access to the on/off switch for the ice maker very inconvenient; a drawer - on which we keep ice cream containers - must be removed to reach the switch.. an awkward arrangement. And if we remove the ice drawer, getting the metal rod that protrudes from the back into the correct place can be difficult. Our experience hasn't been nearly as bad as many listed here, but I definitely would not recommend the LG to anyone.

Wish I could leave a rating of zero stars as a more accurate rating. LG Refrigerator model LFX25974ST /04 less than one year old under full warranty compressor failed. Informed item was on back order and will not receive for 3+ weeks. We have already waited for one week for service. Numerous calls to customer service has done nothing but bring frustration and hours of wasted time. Horrible product and horrific customer service. A month without a refrigerator and hundreds of dollars in spoiled food. A family of four with two small children cannot be without a functioning refrigerator. We will never purchase another LG product, EVER.

We had our home built 15 years ago and purchased GE appliances and decided in 2012 to upgrade to stainless steel. We purchased an LG microwave and a LG refrigerator.. Model LFX31925ST.... It was the biggest mistake we ever made. The first 6 months the microwave had to be repaired and now the refrigerator light is out in the water and ice dispenser area. In addition the ice maker no longer works. The Smart Diagnostics says the first time that we have opened the refrigerator frequently... There are no children in the house and we eat out. The second diagnostic report says we are not closing the door and air is escaping. We had the GE products and NEVER had a problem. The only issue was they were white.

Have had repairs over years and now it's done. It stopped cooling - freezer then fridge. We had to buy a new one. Cheaper to buy new than to fix!

I'm just like all the others, worst purchase ever. No cooling, No freezer, No error message just a warm refrigerator and No service call for 4 days. Good luck on repairs if approved!!!

DON'T ever buy an LG product; the model we have had too many issue, fan noise, ice buildups on the coil, does not produce ice properly, and since is a few months out of warranty - we have to pay the service calls. The repairman is suggesting to change out compressor, filter drier and cap tube out of pocket $600.00. LG does not stand behind their product. Product information - MODEL NAME: LFX31925ST; SERIAL NUMBER: 111KRRE2K726.

We purchased all new kitchen appliances just over 2 yrs ago in Dec 2013. 1st the microwave was delivered dented. They came in and ordered replacement parts which were delivered dented not once, not 2x, not 3x, but 4 times. Then the fridge/freezer stopped making ice, needed a part replaced. The range/oven door glass was developing uncleanable stains in between the front of the door and the inside of the door. Then the oven door started to have a weak seal causing the top of the door to become dangerously hot. My legs were burnt a couple of times when removing items from oven. The door was replaced. The dishwasher stopped working because of a clogged hose.

In June of 2014 I bought a new French door LG fridge ($2199) for our new home from Sears Canada. From the minute it was plugged in it squealed randomly and has a constant humming/vibrating noise that is well above just annoying. As a point of reference, we have an almost identical LG at the cottage and it is basically noise free. I have been quite patient about getting the noise corrected as it seems to function well except for how noisy it is. The "authorized" LG repair tech was there today for the second time and had the gall to tell me it "seems not bad", I asked him to leave and go have another drink as the alcohol coming off him would serve a college fraternity well.

This product is an absolute piece of crap. 2 yrs, 2 months and I need to pay over $200 to have some LG tech come out and replace a circuit board??? My expense... ** I WILL NEVER BUY ANY LG PRODUCT AGAIN, PERIOD.

I got my new French door LG Refrigerator, Model #LFX31925ST/100, in October of 2011, for $2354.90. The ice maker has been replaced at least twice and currently they say the one installed in August needs to be replaced again, it quit in Dec. I have had at least 6 service calls. Not counting the times they couldn't get here and had me pulling the fridge out from wall & unplugging it for several hours and plugging it back in, to eliminate loud knocking noises.