LG Refrigerators Reviews

The ERFF keeps coming. We were told by the LG people to unplug it and it should reset. We guess what I lost $300.00 worth of food and the fridge isn't working again. It’s only 2 1/2 years old. I’m out of work and I don’t have the money to buy a new fridge. I’m now going to contact an attorney.

I bought an LG French door refrigerator in 2005 and have had a repairman there 4 times and still have the same problem. Ice accumulates on the back causing the fan to hit it making noise. LG did extend the warranty for 30 days and had someone come but the noise is starting again. Inside on the top, the light melted the plastic covering and the entire part is pulled about 1/2 inch from where it was attached to the inside ceiling of the refrigerator. I also have an LG Tromm washer and dryer that is only 3 years old. The washer broke last week and I can get no one to come to fix it. They all say they won't touch LG appliances. After reading the complaints against these products, I do believe there should be some class action against LG to replace or refund these expensive and inferior products.

My LG refrigerator (model LRFC22750TT) control board has failed twice in four years. LG denied any responsibility for the part's failure. I understand from the independent repairman that this happens frequently on this brand. I will never again purchase an LG product. There's over $900 that I spent to replace the bad control boards.

I purchased an LG french door refrigerator approximately 15 months ago. Within two months, I had to replace two plastic drawers, which were not under warranty. Just last month (one year and one month after the warranty expired), I smelled something burning, only to find the light bulb warehouse had burned the lining of the refrigerator. I have been on the telephone with PC Richard and LG for two months with no satisfaction. Now I read that there have been several complaints about this problem, yet no recall from LG! I will never purchase another LG product again!

We bought a LG fridge LF21860 from Best Buy, Ottawa in 2007. Last night, we thought there was a burning smell coming from the appliance. This morning, we discovered the light stayed on when the door was closed. Also, the plastic casing was melted and brown. We removed the bulbs, and at the moment, we are using the fridge without the light.

I purchased an LG stainless steel French door model fridge model # LRFD22850ST in 2007 and now it is beginning to have problems. The lights stayed on in the main part and melted the light shade. I thought that I had possibly left the door open a crack and this is why the lights stayed on. In order to test whether the lights were staying on, I put a bowl of water on the top shelf and discovered in a very short time the water was heating up (lights were staying on!). I also noticed a burning smell, and then noticed the light sockets were brown from burning. I unplugged the unit, removed the bulbs, and phoned customer service. They said they would try to get approval to have it repaired at their expense even though the warranty on parts and labor has expired.

We purchased an LG dishwasher in November 2007. The warranty is for 1 year on this item. One day, 24 hours past the date of expired warranty in November 2008, the machine quit. Sears (where we purchased the item) came to replace the pump. We tried to get LG to cover the costs, but they would not. It is now August 2009, 8 months later; and again, the machine does not work. The repairman has yet to arrive to fix it. This machine cost us $1000, and it's horrible! We also purchased an LG refrigerator, and within several months, we needed to call the repairman as the ice maker dispenser wasn't working properly. After a new part was installed, it still never worked. Sears agreed to replace the fridge and sent out a new one. Now, we have a recall notice to do another repair, as the energy efficiency with this unit is not as advertised. We will never buy another LG product, as they are not dependable!

I purchased an LG refrigerator in May 2007, model #LRFD22850. One month after my 1 year warranty had expired, the freezer sensor went out and had to be replaced. After an hour or so on the phone with LG, they agreed to cover the cost out of courtesy. I was happy until exactly one year later, it happened again. This time, the response from LG was much different and they constantly reminded me that they had already replaced the part once out of courtesy. When I asked them why I should foot the bill for an obviously defective refrigerator that is 2 years old and cost nearly $2,000.00, they replied that it is my responsibility to purchase an extended warranty.

Our previous refrigerator worked for 25 years without needing a repair. On 7/12/09, our LG LFC20760SW refrigerator failed catastrophically less than a year after it was purchased, becoming completely nonfunctional while still under warranty. I spoke that day with Mario in customer service, who told me that Suzer Electronic Services would be at our house on Tuesday, 7/14/09, between 8am and 12pm, suggesting that I call on 7/13 to see if we could get them out sooner.

I purchased a french door LG refrigerator from Home Depot Charleston, SC in 2008. The refrigerator has never worked properly. The sides "bulged" out so it was virtually impossible to pull it out of the cabinet it was put into. I had to have the cabinet redone. LG customer relations said it was normal for the side to bulge. I find that very hard to believe. Food in the refrigerator part freezes, the energy efficiency that was advertised is false. They were supposed to replace a part last November and I am still trying to get them to replace it. The refrigerator drawers are hard to remove and replace. I will never again buy any LG appliance. I paid over $2,000 for this refrigerator and it has been nothing but trouble. I just "threw away" over $2,000. They have done nothing to reimburse me.

On June 2008, I bought an LG side by side LSC27910 at Best Buy. The first month, the fan for the refrigerator side went out. It took LG 4 weeks to fix it. Then in July 2009, the ice maker went out. I called LG and they said that I was out of warranty, and this refrigerator was delivered in July 2008, a month after I bought it, so where was my one year warranty? Best Buy did not know nor LG. They claim that the warranty starts when you pay for it not, when it's delivered, so my advice - do not buy LG products. I will not buy anything with an LG logo on it.

We purchased an LG refrigerator in Feb 2008 at Sears in Edison Mall, Fort Myers, FL. We have not had any mechanical problems to that, however, two days ago, the plastic cover for the bulbs in the refrigerator broke off. I put something away before going to bed and it was fine, but when I opened the door, the cover had fallen off due to the screws pulling through the plastic, exposing the bulbs and wiring. We are not sure who to call to get this repaired or if it would be covered by warranty as a defect. Another problem we have been experiencing is that there seems to be a design flaw in the ice maker. The ice cubes pile up at the back of the collector pan and the wire sensor scoops the ice and drops it under the door whenever we pull out the drawer. The only work around to this is to remember to pull the ice cubes forward before opening the drawer, something we sometimes forget to do and visitors don't know must be done.

I purchased a new LG refrigerator model LFX25980ST on 10/07 and was contacted by LG in 12/08 regarding a class action lawsuit from Department of Energy regarding the energy star rating on my new refrigerator. They offered 3 solutions to increase the efficiency of my new refrigerator. I selected the option to "modify" my refrigerator free of charge to make it more energy efficient. The authorized technician sent by LG to "modify" my refrigerator damaged my stainless steel door. He left fingerprints on the perimeter of both doors and a visible "dent" on one of the doors. I contacted LG and the authorized servicer immediately when I noticed the damage the next day.

We purchased an LG French-door refrigerator in early 2007 from Home Depot. One evening, about 2 years later, my kitchen had an odd odor, like something was burning. It was coming from the refrigerator. When we opened the doors the smell was worse. Upon investigation, the plastic housing for the light inside the refrigerator had melted and the food had spoiled. It turns out the light does not turn off when the doors are closed. I can't even imagine what would have happened if we were traveling and not aware of this - it probably would have started a fire.

I bought a French door refrigerator from LG in 2006. At the time, I was still under the 1 year warranty when I noticed that the French door seals are rubbing when opening and closing door. When my ice maker froze and stopped working, I decided to call for service. I mentioned to the service tech that the seal are rubbing, and it is a matter of time before damage is done. His reply was that's how it is and there is not much I can do.

Within a year after purchasing an LG refrigerator (Model: LRBC22544ST) from Fry's Electronics in October 2005, the bottom freezer began to frost up. An authorized repairman managed to get us about six months without frost. After that, the periods between the 3+ hour manual defrosts with the use of a hair dryer on the walls of the freezer, as recommended by LG in response to our complaints, grew shorter and shorter.

I am writing on behalf of my mother. She is living on a fixed disability income. Four and a half years ago, after saving for a year, she purchased an LG fridge. It died, as in the compressor quit last month. The store where she purchased the fridge will cover the replacement cost of the compressor, but not labor. LG will not help in any way. In my experience, aren't refrigerators supposed to last more than four years? The estimated labor cost to fix this model is $250.00, approximately half of the original purchase price of this model. She is on a fixed income. Is this unit destined to become landfill? Their representative actually said to me, "You can tell as many people as you want about this. Our policy is not to extend warranties or pay for repairs." I encourage all consumers not to purchase any LG products. Their main objective is to make a profit at any cost, whether at the expense of customer satisfaction or the environment.

LG Bottom Freezer Refrigerator Model #LFX21960ST, Serial # 704KRZH00613, purchased 6/27/2007 - Regarding the above referenced refrigerator, I am notifying you of my disappointment in the workings and appearance of this unit.

I'm an Electrical Engineer working for a French multinational company in Doha, Qatar. I bought an LG fridge (390 lits) + washing machine during the promotion period in March 2009. The salesman there did a good presentation about the LG products, but very cleverly avoided the country of manufacturer. I did not want to buy any product which was made in China or India. I insisted on original Korean products (because of my previous experience). Now the problem is my new flat is very noisy (especially during night) because of my new LG fridge (owner's pride). The compressor starts like a diesel generator. We complained to the distributor and they sent us the technician.

I purchased a side-by-side LG fridge on 5/6/09. The ice-maker never made enough ice to fill the bin. The ice-maker was replaced twice and the computer was replaced once. Then, the in-door dispenser would jam and water and ice would continue dispensing. I had to open the door to stop it then un-jam the dispenser button. The good news is Home Depot was great! They let me pick a different brand (selected GE) and they gladly picked up the LG fridge. I’m sorry to say I had purchased an LG range, microwave and dishwasher so my appliances do not match now. However, I do have all the ice I need. LG is not a good brand if you enjoy ice. I am only hoping my remaining LG appliances continue to work well. There are no problems so far.

In September 2008, we bought an LG refrigerator (Model #: LSC27931). From the very beginning, the ice maker would jam. It also doesn't make enough ice and the ice bin is too small. Occasionally, a single ice cube would drop out of the ice maker onto our hardwood floor or the catch tray would overflow and water would run down the front of the freezer door onto the floor. Due to a busy schedule and being out of town for an extended time, we didn't start the repair process until March 2009.

After 14 months, my LG refrigerator's main controller board failed. Two months out of warranty, the service rep said that I have no recourse since the fridge is out of the warranty period. I had an LG microwave fail after 5 months. Fortunately that was still under warranty and repairs were covered. I am really sour about LG, and will never purchase another product from them. I will make sure to let everyone I know never to buy one of their products. It is outrageous that a controller board is not under a longer warranty.

I bought an LG refrigerator model # LFC25770SW in Sept '08 from Sears and had to call Sears six times to come and fix the same problem and it's still not fixed. The light in the freezer is out and the motor is still running when it should stop running when I open the freezer door. The back of the freezer is iced. Sears is letting me replace the fridge with another one of my choice.

I purchased LG side-by-side refrigerator/freezer on 8/15/2008. On 2/25/2009, no ice was being made and the freezer was not working, causing all freezer food to defrost. All ruined! Also, there was leaking coming from inside the refrigerator, creating the need to clean up puddles of water on refrigerator shelves each day. I called for service. The serviceman came out and said he needed to order parts. On 3/8/2000, the serviceman came out to replace parts. On 3/10/2009, same thing. The freezer was not working, all food ruined again! On 3/12/2009, an LG repairman came out and said he had to replace the freezer door. On 3/18/2009, he replaced said the door. On 3/19/2009, the freezer was not working. All food in freezer ruined, for the third time!

I purchased a new Stainless Steel LG 3-door Refrigerator, S.S. LG Microwave, new S.S. LG Dishwasher a year ago. I have not had the first problem with either appliance. I am now looking for a front-load LG washer and dryer. I just love my LG appliances and hope I have the same good luck with my purchase this time.

We bought a house with all new LG appliances. As soon as we moved in, we had to have the refrigerator fixed because the freezer fan unit was not working. A year and a half later, we woke up to find that the lights in the refrigerator did not shut off when the door was closed and melted the whole plastic cover to the point where it could not be removed. It also caused food spoilage due the extreme heat of the bulbs. When we called LG, they said they would not cover this because we are the second owners. Needless to say, we will not buy another LG product ever again. I also have an LG cell phone that constantly shuts off, even after I had it serviced and replaced the battery.

In April of 2006 (I think), we bought LG washer and dryer and an LG refrigerator from Best Buy in Hawthorne, California. In less than 2 weeks of using the washer, it began to stink to high heaven. I still stinks. I should buy stock in Arm and Hammer as I've used so much to try to keep the laundry from smelling like old mold. The laundry room is located in the house and I'm embarrassed to use it when company is present. The smell is horrible. I thought it was that the water was not draining due to the unit sitting uneven. When balancing failed, I just gave up and hoped it would go away; it didn't.

I actually bought an LG double-door refrigerator about 8 months back. From the time I bought this, problem persists; but because of my two kids, I did not have time to complain. The problem is in the freezer zone; there is accumulation of ice like in the typical old refrigerators and in the refrigerator zone, the vegetables get burnt. They become hard like ice, and there is accumulation of ice on top of the vegetables. In short, there is over-cooling taking place; and as a result, vegetables, green leaves, etc. get rotten in 2-3 days' time, even when the knob is kept at a minimum.

I purchased an new LG refrigerator in Dec 2007. Immediately after getting it, I had problems with the ice maker. LG warranty had someone come out and work on it 5 times, replacing it twice. Also, the food in my crispers was freezing. I bought the extended warranty from GE to cover it. GE sent out a local company to work on the freezing and the ice maker again. They tell me it's a manufacturing defect and cannot be fixed! Now LG says there is a part number for the fix and they have to replace the door to fix the ice maker. It will take 4 months to get the liner fix kit and Lord knows how long to get the door - and I'm sure it won't match! I paid $2500 for this POS! Please do not buy any LG products! Their service is the worst!

I purchased the bottom door freezer unit (French door) refrigerator in June 2007. Before June 2008, the ice maker quit. Repairman indicated several repairs for the same problem on this model. Warranty expired, the ice maker quit again. LG is aware they had installed faulty part but refused to cover replacement out of warranty. I feel that if they used faulty part and were aware, they should have done a recall and been responsible for replacing the part especially since I spent over $2000 on unit. Also, it doesn't meet energy efficiency shown, so didn't qualify for state energy refund available with replacement if it meets energy level.

About 2 years ago, I purchased an LG French Door refrigerator from Home Depot in Sandusky, Ohio. Immediately, the ice maker started to overflow dumping ice onto my kitchen floor. I called LG service and they sent me a new shut off arm for the ice maker. It didn't work! A short time later, the guides and rollers on the crisper doors began to break. The refrigerator doors never did close properly, therefore, causing the light to remain and melt the light cover and push the control pane right out of the top of the refrigerator. Complaints to LG and Home Depot did not result in any satisfactory resolution to the refrigerator problems.

I purchased my LG refrigerator and stove from Sears in Mary Esther, FL 32569. Within the first few months, the knobs melted and warped. It took nearly 6 months to get the right knobs from Sears/LG. They kept sending me the wrong knobs. Now, my icemaker has gone out. When the Sears technician came to the house, he immediately advised the plastic gear in the icemaker was broken. He conveniently went to the truck and pulled out a new $340.11 icemaker that had my receipt already printed and on the box. I know he didn't have a printer in his truck. Funny, how he knew the icemaker was going to require replacement and already had the bill ready! My icemaker is less than 2 years old. LG acted like they would have replaced the item; however, when they found out Sears was involved, they washed their hands of the problem. Sears rudely advised the product was out of warranty and have a nice day. I believe this is a common problem with the LG refrigerator and Sears is making money by replacing the icemakers.

I have never been so disappointed with a product as I have with the LG side-by-side refrigerator we purchased at Home Depot in May. It does not make anywhere near the amount of ice it should, even if you click on the additional ice button. The ice is constantly clogging up in the ice maker and we have to try to get it down and then it all comes down at one time. We waited for years to get a new refrigerator and it would appear we messed up royally. We will never buy another LG product.

LG refrigerator component of one year old, side by side, stopped cooling and new dishwasher does not clean dishes without first pre-washing by hand. It took over three weeks to get repairs completed and involved an extremely frustrating and aggravating experience dealing with customer service. I will never buy another LG product. Their products are simply inferior.

I bought an LG refrigerator model LFX25960SW. We thought we bought a refrigerator for life, but the light switch did not turn off, and the whole light assembly melted. This is a fire hazard and yet LG would have nothing to do with it. To try and get parts is even a bigger problem. This is my last LG appliance. We spoke to Adrian at LG and all she could say is that LG would not warranty anything over one year.

I purchased my LG refrigerator (LFX25960 ) in May 2007. Within weeks of buying, the ice maker went bad, causing water to drip into the freezer and knocking out the light fixture. They replaced the flap door where the ice comes out, saying it wasn't closing and thus causing the ice to melt and in turn cause the drip. It worked for a few months, just long enough for my warranty to run out.

In November, I received my LG refrigerator model 27931 after waiting about 6 weeks for my order to be filled from Best Buy. Right After we got it, we noticed that the icemaker liked to crush some ice even though it was set to dispense cubes. The problem got worse, the dispenser would clog up and when you held the glass under, nothing would come out. Using a wooden spoon to dislodge the cubes would bring an avalanche of crushed and cubes crashing all over the place.

I purchased an LG range (LRE30451) and refrigerator (LRFD22850ST, SN 604MRVB0055) in summer of 2006 from Best Buy in Green Bay, WI. Right away, we had problems with both appliances. The range was damaged and replaced. The replacement range was damaged and replaced. In the summer of 2008, one of the burners could not be turned on, the flat panel control button didn't seem to be working. Since it was out of warranty, I didn't want to pay the service fee for the tech to come and tell me the control panel needed replacement, out of warranty. The problem has not been resolved.

My LG Refrigerator, model no:-GR 1911PX, has problem with its door. The door is not closing properly. Cockroaches and insects are entering into the refrigerator every day. The door won’t close properly. I am quite worried and don’t know what to do.

We purchased an LG refrigerator (model # LRSC26911TT) in 2004. The water filter system is broken. We have spent over $300 trying to fix it. Eventually, the techs said they were not able to resolve the problem. They spent numerous calls on hold trying to contact LG. Interestingly, they were always disconnected after a long wait time. I have wasted over 50 hours into trying to solve this problem with LG’s costumer service. Our water dispenser was also broken. After multiple visits and charges from techs, it turned out two wires came unconnected. The face of the system was broken trying to get it out of the refrigerator. Finally, there is no flapper on it to stop the ice from being dispensed once it is full, resulting in a cycle of overfilling and over-spilling onto my floor. Of my 41 years of purchasing items, this has to be the worst item I have ever bought. I will never purchase an LG product again. My hope is that no one else falls prey to such incompetence.

The company for LG called me about a refrigerator I bought (model # LFX25960ST). They said there was a recall. They came out and replaced seals on the fridge and replaced an electric piece in the back of the fridge. They also said that they would be giving me a check for $28.37, this being the difference in their claim that I would save this much in energy costs. It has been several months of calling their number and no check.

After two years with our LG model number LBN 22515ST, it decided to stop working. We had a repair person come out to see what was wrong and he said it was the main board with defrost control which would be $462 to replace. This is almost what we paid for the fridge. I am so disgusted with this company and their so called customer service. My husband tried to be very friendly and diplomatic with them; however, it did not work. So I am attempting to deal with them at this point. We have an oven and microwave from them and I am afraid these too will go out soon! We are not financially able to pay for this part and have been without a fridge for two weeks. We also had to throw all our food away.

My 2-year-old LG refrigerator began to smoke. After calling our local fire department, it was determined that there was a short in the system within the refrigerator and that it was unsafe to plug back in. The lighting cap cover completely melted off the roof of the fridge, along with the plastic covering around the light bulb area turning dark brown from the heat of the light bulbs. Apparently, the bulbs were not shutting off when the fridge was closed, therefore causing the appliance to spark and smoke. Thankfully, we were at home and able to call for help, for had we not been at home, the result could have been devastating. LG claims the fridge can be fixed by replacing the motherboard and all of the melted parts. We are not satisfied with their remedy. We feel that LG should obviously recall this model as they have for several others, and replace or better yet, reimburse us for the cost of the fridge. We do not want another LG product.

We bought a LG Refrigerator (LFD22860ST) in January ‘07. Recently, we have run into three problems/issues that many on this site are complaining about. First, the overhead light cover is melting. Second, the door "flipper" is broken and last, the top freezer drawer broke due to the weight of ice cubes. My wife called LG's customer service and was told that LG will cover the cost of the light cover melting because that is a "safety issue". As for our other two problems, well, we were basically out of luck.

I bought a french door style LG refrigerator model #LFD22860ST in April '07 and in April of '09, the little white latches at the top of the doors broke off (one after the other). I found them laying at the bottom of the fridge. I called LG customer service and since I am not under warranty, they referred me to a local service tech who came out to have a look. The white latches that came off are screwed into a black part that is integral to the whole door and I have to buy two new doors and have the tech install them for a cost of over $500 for a fridge that I only paid $1500 for! This is a design flaw. So what happens if I buy the new doors and a year goes by and I am out of the door's warranty again? The plastic part where the latches are screwed into will give out under repeated stress flex again and break off. A complete design flaw that allows LG to sell more doors!

In September of 2007, we purchased a new LG refrigerator (Model LFX219605T), LG microwave (Model LMVM2075ST) and LG dishwasher (Model LDF68105T/01). The total cost was almost $5,000. We immediately (with a few weeks) began to have problems with the microwave, having to call a service man three times. Finally the entire door was replaced. Then it was the refrigerator; the icemaker leaked down the front, the food in the refrigerator was frozen solid, and the ice maker did not work properly. It was also repaired three times, finally the entire ice maker was replaced.

When I bought my LG side-by-side fridge (model # LRSC26940ST), the water dispenser didn't work. I called customer service (which takes hours) and they made me hold it for 4 minutes. It finally dispensed water. The next time I tried to use it, it didn't dispense water at all. I gave up and used my Brita. A small part that funnels the ice broke. No big deal, but it inspired me now, four years later to see if someone can figure out the problem.

I will never buy any LG product as long as I live. Our refrigerator is a little over one year old and we have had five service calls and another scheduled for tomorrow. First, there was an error message on the LED display and the ice maker didn't work. That took over a month to get it fixed. The refrigerator was working, but I paid for an ice maker and I should have a working ice maker. The gasket has been replaced twice. The crisper drawer cover fell apart. They were cited for erroneously stating the energy usage and to be fair, came out and supposedly fixed it. How would anybody know? It is by far the worst appliance I have ever had in my 73 years, including toasters, waffle irons, anything. Bad, bad product.

I bought my French door fridge in 2007 (model LFC2560). The shelf that runs the full width of the fridge promptly broke. We assumed we'd done something to it so we bought a new shelf and repaired it ourselves. It immediately broke again. Looking at it, it's apparent that a design flaw—there is no center support for the shelf—is responsible. I called the company and they sent someone out to repair it. I told them I knew it was going to break again and what would happen when it was out of warranty? I was considering putting a 15-lb. turkey on the shelf so it would break again because he said if something happened three times, they would replace the fridge. He told me not to worry: they would replace the fridge even if it was out of warranty if the same thing happened again. He gave me a case number and a telephone number. He said with the case number, there would be a history of the problem in the LG database and there shouldn't be any problem.

We purchased an LG French Door refrigerator, model No LRFC22750SW, in September 2006 from Sears in Kelowna. It was fitted by the Sears representative into our new home but when we moved in a week later, we found it was faulty. The light and fan were working but not the cooling system. Sears dealt with this failure to our satisfaction. A short time later, we wanted to use the ice making facility so I hired a plumber to make the connections. We returned to our home later that day to find the floor flooded. The plumber returned and discovered there was a piece missing in the system. The piece was replaced.

The fridge developed many broken parts in less than a year. Then the light stayed on and melted the light housing. If we weren't home, the house would have possibly burned. The service centers won't return calls. The store we purchased it from has dropped their line due to lack of service and parts. LG had extended the warranty, but has never been able to get anyone here with the correct parts to fix it. One repairman told me they do not have parts for these. We filed a complaint with PA Attorney General, but they have refused to answer it. In the meantime, I have to keep the bulbs turned out so we do not have to worry about a fire. There is a serious defect with this refrigerator and LG refuses to admit this!

My refrigerator has not worked out of the box since day 1, May 21 2009 and I’m still getting the run-around. Has anyone started a class action law suit? I have $200.00 worth of spoiled food, $610.78 hospital bills for salmonella, and $12.50 per day for rental refrigerator.

On February 16th 2007, I purchased an LG refrigerator (LFX25960ST) and filed a complaint with Home Depot that the refrigerator had switched labels and the energy usage was wrong. On April 23, 2007, after no help from Home Depot, I started litigation correspondences between myself and LG-E corporate. On May 2, 2007, I filed a complaint with BBB in regards to my complaint with LG and the refrigerator I had purchased at Home Depot. On May 23, 2007, I received a nice letter from LG granting a customer purchase to buy back below the original purchase price. On June 27, 2007, I received a letter from LG engineering explaining the way they calculate the refrigerator's energy usage to be correct. I found it incorrect and very biased. I declined several times the purchase settlement after May 23, 2007 (reference incorrect amount).

I purchased an LG LCS26905SW from Best Buy on 10/17/2007. After six months, water was pouring from under the refrigerator. It was under warranty, and the service company in Augusta, GA that handles this, Appliance Pros, dispatched a tech who pulled out the refrigerator and said, “You need a new water line,” and said, “$90.00 - $60.00 for the service call and $30.00 for I attached the water line myself.” I called and complained and the charge was only $60.00. Now today, water is pouring from under it. I pulled it out, the water line is dry. The line in the front of the kick plate is dry. I called today and was told, “You are no longer under warranty.” This company sends no notifications like other appliance companies do when your warranty is near expiration. It seems to me their products only last long enough for the warranty to expire. Then you have to spend hundreds of dollars to have it repaired. My last refrigerator I bought from Sears almost 20 years ago never had to have it repaired finally went out. And I got this one thinking I would have a good appliance. It just looks good. This is a rip-off.

I purchased an LG LRFC22750SW refrigerator in September 2005. This is the French door bottom freezer model. It was approximately $1,400. In 2008, the motherboard went, was replaced by a local company for $120. In May 2009, the components that control the lights off switches malfunctioned, causing the plastic light guard to melt and spoiling all food on the top shelf. I immediately called our local repair facility, who stated that they were aware of the issue. It was a common issue but the parts must be ordered.

Customers beware; do not buy an LG refrigerator. I’m sorry I didn't read all the complaints on the Consumer Affairs website about LG defective refrigerators and poor customer service before we bought our LG refrigerator, on 03/10/09. It’s enough to make you cry! Within 30 days of purchase, the ice maker dispenser froze up due to the accumulation of flecks of ice in the dispenser with each use. After about a week’s usage, the dispenser needed to be unclogged. Also, the refrigerator did not cool evenly and froze the fruits and lettuce. After four service visits, including the complete replacement of the ice maker, I knew urgent action would be needed to try and resolve this issue.

I purchased an LG bottom freezer appliance on April 11, 2008. The unit would not keep food cold in the fridge or freezer and was repaired on December 30, 2008. The repairman said that the valve for the coolant was defective and the coolant leaked out. He repaired and refilled the coolant. It is now May 2009 and the fridge/freezer is not cooling again. I called Sears and they told me that the appliance was out of warranty. I told them it was not fixed correctly the first time, but they said 60 days had passed and there was nothing they could do.

Just please include me in a class action suit against this company. Lightning has struck two times. LG offered to buy out the remainder owed on the refrigerator because the compressor kept blowing out. It was slightly beyond warranty. We went to the dealer and bought the last one because it fit into the opening we had built around the first refrigerator. Now, the second refrigerator has a creaky door and makes a strange sound in freezer. Quite frankly, it’s just a matter of time before this goes too. The first time, we lost the food. The repair guy came over and replaced two compressors! I was without a refrigerator for 2 1/2 weeks.

I purchased the LSC 27950SW in September of 2007. We had to have our ice maker fixed in March of 2008. Now it is broken again. First it would not dispense ice and now it won't make ice at all. The first two customer service reps I spoke to just tried to dismiss me because I am out of warranty. The third gave me a couple of tricks to try. The fourth gave me another trick and the fifth finally transferred me to a manager, who once again told me there is nothing LG will do to help me. The funny thing is, I asked all six people if LG offers extended warranties. The sixth person told me now LG offers them, but I am too late since I purchased my refrigerator in 2007. So instead of the $99 it would have cost me to extend my warranty, now I will spend over $200 to have my ice maker fixed again. I have to pray it does not break again next year.

LG refrigerator model LFX25960ST - Plastic parts on doors and door handles crack, fall off and drop to the floor. This refrigerator would not hold up with one person who rarely opens the doors, much less a family. Letter to LG and calls made on March 27, 2009 have gone unanswered. Inferior and expensive product needs a recall. LG will not replace if over one year old. Extended warranty through PC Richards has replaced these same parts, but now is claiming they are cosmetic and will not do it anymore. They are not cosmetic if you can't open the doors. I call that functional! Sorry I threw out a 20-year old fridge that never had a service call to deal with an unresponsive company with inferior product. I advised the company to do a proper recall. No response. I will never ever purchase an LG product again. I will be contacting the BBB as well.

I have the French door LG LFC25670SB and it's about 2 years old. I experienced the same issue that several folks on this site complained about - lights not turning off when the door is closed and smelling of burnt plastic within the fridge. I have other LG units (front loaders) and they have been solid units. I called their customer service and took a different approach. Their call centers are pretty high tech (based on my call) and I asked the CSR what the number one problem people have with this unit. She, of course, told me the melting controls within the unit.

We purchased a brand new, still in box LG French door refrigerator in July 2008 off of CraigsList. It was being sold only because it wouldn't fit in the seller's kitchen. Last week after nine months, it stopped cooling. I called LG and was given 3, count them, 3 companies who work on them here in the Charlotte NC area. We have two pro sports teams, and only 3 companies are authorized to work on LG refrigerators. Can you believe it? Well, three was an over estimation, since the companies were actually in towns outside of Charlotte Metro area. However, I still called them and two of them laughed and said they don't work on them anymore because they weren't worth the trouble getting parts along with the constant array of other service related problems. Can you believe this? These are people LG authorizes to fix their stuff.

We purchased an LG refrigerator, model #LFX25971, from Home Depot in August. We had problems right away with the ice maker and items in the refrigerator freezing while others stayed warm. In addition, shortly after our purchase, we were informed that the energy star rating that was on the appliance at purchase was false and they would have to send someone out to "fix" it. Since that time, we have had a repairman come out to attempt to fix this problem with no luck. When I called Home Depot and LG customer service, they said there is nothing they can do except send the repairman out again. I have to fix the ice maker every 48 hours or it will spill all over my kitchen floor! I would like a refund. Is there anything you can do to help me? Please.

We bought an LG refrigerator, model LSC27931, from Best Buy in Winston-Salem in June of 2008. Almost immediately, the ice maker malfunctioned. It was repaired, and then broke again. By the time the ice maker broke the second time, the unit stopped cooling - It was 58 degrees in our refrigerator with the thermostat set on 37. We ended up with a replacement unit about 6 months after we bought it. Now, 5 months later, the water dispenser has quit working. LG can't tell me who will be out to fix it or when. I get the feeling the repair people in our area don't want to deal with LG. That's 4 major problems with our refrigerator in less than a year.

I bought the top-of-the-line LG refrigerator about 2 years ago. Ice make never did work consistently and there were other things about the unit that I didn't like. But the major problem happened about 2 months ago. The refrigerator burned up from the inside due to the lights staying on even with the door shut. Unit had a melted top and the light receptacle was fried. I had an extended warranty from Home Depot that refused to cover the issue because it was a manufacturer defect. LG gave us the runaround with calls and faxes and finally offered to give us $1800 prorated for the $3000 refrigerator, unbelievable! Their product almost burns down my home and they want to prorate the unit's replacement value. If anyone else has had this problem, please contact me and let's see about a class action suit. Thanks.

We bought our LG fridge, model LFX25960, in June 2006, but didn't install or start using it until September 26, 2006 because our home was under construction. In the first year, the computer board, ice maker, and the crisper drawer broke and had to be replaced. Luckily, they were all still under warranty. Since that time, we have had to replace the ice maker two more times; the frame holding the crisper drawer broke, and the automatic defrost fan motor, and now the computer is shot again.

I bought an LG french door from Conn's last month and the water and icemaker are not working. I called Conn's several times and finally, they sent a tech to look at it. He said they have to order some part. It took three weeks until they called to come and replace the part and they didn't show up. When I called them, they said they sent the wrong part to the tech and he didn't even call us to let us know about it. It has been three weeks past and they haven't called us. When I called them, they have no answer and they kept telling me that I have to wait. I told them to please replace my refrigerator but they said no. I called LG and they said the same thing. They said they have to send someone to look at it and I'm still waiting for them too. Is there any number to complain about this people or sue them? What kind of business is this? I called customer service of Conn's and LG and both are not responding to my complaint. They don't care.

LG french door refrigerator (lfx 25980) is junk. The doors and trays broke. Extended warranty from Home Depot is bad. They take six weeks to get parts and LG sends wrong parts. The icemaker does not work. Next time, I will buy from independent small retailer that services the repairs on their own.

We purchased an LG Refrigerator (Model LFC 22740ST at a cost of $1400) on 9/11/2007 at Best Buy. In June of 2008, we spoke to LG about a "helicopter whirring noise" coming from the bottom freezer section of the refrigerator. We were advised by LG that this sound was normal (didn't sound normal to us). We again spoke to LG several times during the course of the next nine months regarding the noise that wouldn't go away and were continuously advised by LG to unplug the refrigerator for three hours and then plug back in.

We purchased an LG Refrigerator (Model LFC 22740ST at a cost of $1400) on 9/11/2007 at Best Buy. In June of 2008, we spoke to LG about a "helicopter whirring noise" coming from the bottom freezer section of the refrigerator. We were advised by LG that this sound was normal (didn't sound normal to us). We again spoke to LG several times during the course of the next nine months regarding the noise that wouldn't go away and were continuously advised by LG to unplug the refrigerator for three hours and then plug back in.

I purchased an LG washer, dryer and refrigerator in 2008. I have required maintenance on the refrigerator immediately. It was a nightmare dealing with LG Customer Service and maintenance. I have also consistently had a problem with my LG washer (Model # WM2455H). The washer has a terrible odor which requires that you leave the door open after each cycle and it leaves an awful discharge in the rubber seal after each cycle. This causes your clothes to retain the odor, resulting in many items having to be rewashed. LG claims this is a maintenance issue which is my own responsibility, despite having maintained the washer as directed in the manual. This washer is still under warranty; however, LG refuses to acknowledge this as a repair issue. I see numerous complaints on the internet with consumers having the same problem.

I bought this refrigerator almost 3 years ago and it sat unused for a year as my kitchen was not finished. I sold my motorcycle and wanted to use the money wisely and wanted the best refrigerator for my new home. When I first started using the LG, I noticed the ice maker would not shut off, so I just turned it on and off manually as I needed ice. After less than a year of use, I had the same problem with the light not shutting off and melting all of the control panel and lens. I went back to Home Depot because I was told by the salesman that this had the best warranty, seven years, while others only had a year. Of course, he then told me that it only covered certain items and not this. I left so I did not strangle him.

In November of 2007, I purchased an LG Refrigerator from Sears. It was the new models that had the french doors at the top and the freezer drawer at the bottom. In February of 2009, I received a letter from LG stating the following: Based on guidance from the Department of Energy (DOE) about the interpretation of the testing rules for refrigerators, LG Electronics has changed the energy rating on the model I purchased. The rating now reflects higher energy usage than was indicated by the information on the labels and other materials at the time I made the purchase. The letter then states that I may be entitled to cash payments for past energy usage and future energy usage as well as a modification to the refrigerator to make it more energy efficient but still not what was posted when I bought the refrigerator.

The interior lights failed to shut off after the door was closed, resulting in the melting of the control panel. Fortunately, I caught this before a fire started. I read several complaints on this site which experienced the same problem, so I'm just joining the choir. I am looking for a Legal person to see if they can help in resolving and with the number of instances I've read, I would think there is basis for class action suit. Based on the litany of comments with nothing happening, my guess would be I won't succeed.

We bought an LG refrigerator 13 months ago and it was beautiful and worked great. Well conveniently after 13 months, when the warranty was expired, it broke down. It happened to break down on a Saturday so when we called, they said they couldn't do anything for us until Monday. So of course, we lost all our food. So Monday morning, we called LG. Now with most companies, you just call a direct line and work from there. Oh no, not with them. We called over 5 different numbers. When we finally got a hold of someone from LG, she was extremely rude and said basically they aren't going to deal with us because our warranty expired!

I purchased an LG refrigerator with French doors and freezer on the bottom at the end of 2007. I tried returning it because of design flaws but Home Depot would not take it back. Well the design flaws have now gotten to the point that one fresh food drawer has broken off the track. The deli meat drawer tracks have both cracked enough that the drawer nearly falls out. It’s just my husband and I. We are people who buy things and take care of them so that they look like new years down the road. I have never had a product fall apart like this refrigerator. I have talked to LG and never received a call back. The refrigerator all and all is of poor design.

I bought the LG French door refrigerator and after the first year, discovered a leak from the water line. I called LG and I waited months for repair. Finally, they sent someone to my home to take down notes for the parts that were broken. Rubber gasket ripped, bottom freezer bar broken. After calling the repairs countless times, they finally came and fixed the water line and gasket but did not bring the part for the freezer. Still waiting. Also, plastic parts broke or cracked after a year. I really loved this fridge, but I would never purchase again. Water damage to my kitchen cabinets and aggravation for waiting for the parts, which I still did not receive one still.

We bought an LG side-by-side fridge from Home Depot in September of 2008. Around Christmas, our ice maker stopped working. After numerous calls and a few service calls, our ice maker is still not working. We purchased an extended service plan, but we are very unhappy with the service we have received from the service company. We should not have to wait 4 months or more to have our unit repaired. I am reluctant to write you about this problem, but summer is coming and I don't want to wait for service any longer. If this unit cannot be fixed, maybe it should be replaced. I am getting very frustrated! I do not think an attorney is necessary, but I would like this unit repaired. Thank you.

I purchased an LG model LFX23961ST french door refrigerator from Conn's Appliance in August 2008. Three months after purchase, the icemaker does not work properly and I was told by their repair person that the refrigerator was too new to find a replacement icemaker. Now, eight months later, there is a problem with the fan. The service agreement that I purchased through Conn's Appliance can send a repairman eight days from now. I called LG customer service and they can send a repairman four days from now. In the meantime, I will lose all of the food in my refrigerator and freezer. This is so pathetic that LG doesn't give a darn about customer service to their appliances. If I had only read the consumer complaints before purchase, then I would have known not to buy an LG product. LG needs to be held accountable for their poor workmanship and I will join in any class action suit against LG.

I bought an LG french door with bottom freezer refrigerator in 2007. I had numerous plastic pieces inside the refrigerator crack and break within the first year of use. Recently, the bottom freezer drawer no longer seals shut making the freezer useless. I wouldn't buy another LG appliance based on my experience.

Bottom line, LG sucks. My $2,500+ broke down in less than 2 months. No one (in Customer Service) is willing to do anything about it. We must take legal action. Count me in.

I bought an LG Refrigerator LSC 26905TT in Sept. 2006. In Sept. 2008, the freezer part of the refrigerator quit. The authorized repairman came out and said it was the motherboard and it had to be replaced. It also had to be ordered from Korea. Two weeks later, he showed up and replaced the board. It did not solve the problem. He then came back out and told me it was the compressor and it had to be ordered and replaced. Another two-week wait as they had to send to Korea for the compressor. I am without a refrigerator for over a month. It is now April of 2009 and the freezer has given out again. Instead of calling the repairman, I decided to buy an American made product. Be smart. Buy American, not Korean.

We spent $1500 on an LG refrigerator (purchased from Best Buy). During the first year, it stopped working twice and we lost all of our groceries. Best Buy paid for the first repair but not the second. During the second year we had it, it stopped working two more times. That's a total of 4 breakdowns in 2 years with hundreds and hundreds of dollars of groceries lost. Best Buy won't take responsibility and now we're trying to contact LG with no results.

I spoke with several people at the 800 number, then went on chat with Amber. My refrigerator went on fire from a faulty relay switch. LG refused to exchange the unit. They replaced the parts that caused the fire, and said the rest is cosmetic and they are not responsible for cosmetic problem. The damages to the inside of the refrigerator is a direct result of the fire. Another major repair is the board and fan. An energy kit is supposed to be installed. I was informed about the energy kit from the appliance repair shop. LG took several weeks to get the correct paperwork to the repair center. I called to have the relay switch repaired and was told they are installing an energy kit. The fire inside the refrigerator could have set the home on fire, with family members and pets in it. The ceiling of the refrigerator melted and cracked.

I purchased an LG refrigerator (LRFC22750ST) which was delivered 9/05. In 2007, the freezer motor began popping, clicking and catching for a few weeks. Then the fan blade would stop completely, moan, and then free itself. It finally froze solid. We lost power for over 24 hours two days later and all the water that had frozen the motor was evacuated and ruined our finished basement, ceiling, walls, and carpeting. The motor began working again and we disconnected the icemaker thinking this may have been the issue. Since then, no ice and frozen motor. On April 2, 2009, I opened the refrigerator to find smoke, burning plastic and melting light sockets. I hit our GFI switch to kill the power. Luckily, the house and our family were saved, but it was too late to save the food.

I also purchased an LG refrigerator from Best Buy based on the salesman's advice. It was a French door bottom freezer model with Energy Star rating. I was not aware that it was a discontinued model. I noticed my electricity bill was very high in my new home with new refrigerator but had no previous bill to compare it to. Then I read the article in Consumers Reports magazine about it not being Energy Star-compliant. I contacted LG about the compensation and modification through their website. They never responded. Finally, I called them. I was informed the part is on backorder and would not be in for several weeks and that there would be a yearly compensation even after the modification as it would still not be as energy efficient as originally stated. As I am in my 70's, a compensation drawn out for 14 years is unacceptable.

My LG refrigerator is 4 years old, and I just paid to replace the evaporator motor again (twice in 4 years). It cost me $245. All our food was ruined as we were out of town. I don't know how a company can sell such junk and still stay in business.

I purchased an LG refrigerator in 2005. I have just spent $625.00 on a defrosting panel and have lost over $300.00 worth of food. I have read so many customer complaints regarding this refrigerator - that it should be taken to the news media (which I am about to do) and a class action lawsuit should be brought against this company. I want my money back so I can buy a real refrigerator. I don't have this kind of money to put out to fix this piece of crap. I have not had a refrigerator for 2 months. I had to leave my food outside and have lost over $300.00 worth of food, and now have put out $625.00 for a defrosting panel.

LG wants me to cash a check for $68, releasing them of any liability. They sold me a piece of junk - a refrigerator. I have so much trouble with the $2,500 item. Not to mention exceedingly poor CS. I don't know what to do. It leaked water all over the kitchen. Several split seals. Not as energy-efficient as was sold.

We bought an LG refrigerator model #LRFC25750SW in June 2005. Two weeks ago, the refrigerator stopped cooling. Three repairmen came and said the compressor was seized. However, it was still covered under the 7-year warranty for sealed parts. Efforts to install 2 separate compressors failed to make the cooling system work. The repairman called LG and told them it could not be repaired. LG now tells me that they will prorate the cost. The refrigerator cost us $1,542.00. They prorate it for 3 years at 17%. They say after it has been picked up, they will issue a check for between $700-$750.

We were lied to about the refrigerator we bought. We are not saving any energy. Our light bill has increased so much. We were lied about saving energy.

I purchased an LG refrigerator 2 years ago. The water line was not installed properly, and I went out of town for 4 days after it was installed. I came home to a flooded kitchen and a $3,000 damage to my brand new hardwood floors. Two months ago, I woke up and the funnel for the ice maker was on the floor. LG sends me to Vance Baldwin Appliance Repair who won’t call me back. This thing is junk! No one will take any responsibility for anything. I will never buy LG again.

I smelled a burnt electrical smell in my kitchen. When I opened my LG LFC25760ST refrigerator, the lights were on and had melted the entire electrical controls on the top of the fridge, with burn marks all over the top of the fridge. All the food was hot. Some of it had been cooked and had to be wasted. Thank God I was home, otherwise it would have started a fire. The entire fridge is ruined on the top inside and the door seals do not close properly now. I contacted LG and they gave me the runaround. Even if it gets fixed, I will not use it anymore. I'm getting rid of it and buying something much safer. I'm out $1,700.00 that I paid for just 2 1/2 years ago. I'm just glad I caught it before it burned my house down.

The ice maker continues to freeze since we purchased the product in September of 2007. We’ve had four repairs on the unit, including having the entire ice maker replaced. We purchased an extended warranty (5 years), and we were told after the second time that they would replace the unit after three repairs. We telephoned today, and we’re told that we had to prove that the unit was serviced four or more times.

We have a french door LG refrigerator that was purchased in June 2007. When we woke up this morning, the plastic light assembly was melted because the lights had stayed on all night. When we opened the door, there was a very strong smell of melted plastic. The top shelf of the refrigerator was very warm and the food on that shelf had spoiled. A friend of ours had purchased the refrigerator new, but due to personal circumstances, she had to sell the refrigerator. We bought it from her in October 2007, but she did not have the original sales receipt.

The ice dispenser has failed 3 times. It has cost us around $300 each time to have it repaired. LG refuses to accept any responsibility or offer any type of compensation. We bought this in January 2006. So it seems that the repairs are good for about a year. We bought this item because we believed that it was a quality product. Guess we were wrong. The refrigerator itself is wonderful. We are now out almost $1,000.

I too purchased an LG refrigerator and have had the same issue with the light not going off and it burning/melting the cover. It actually melted part of the plastic cover on top of the fridge. The person I spoke with at LG said they were aware of this problem and would extend the warranty to get it fixed. They came and replaced the lighting unit, and it worked for almost a week. I just went to the fridge, and opened the door. The light was on and then abruptly went off and the burning plastic smell became very noticeable. I unplugged the fridge, let the lights cool off, and removed the light bulbs.

I have had several problems with LG. The motor broke, the ice maker broke, the mother board needed to be replaced, the light melted the plastic inside cover, and now the molding that seals the door is coming loose. This thing is less than 2 years old. I wish someone would listen and read all the complaints about LG and force this company to repay all dissatisfied customers. They should be put out of business.

I have an LG refrigerator which is almost 5 years old. In April, the water dispenser leaked causing the cooling motor to freeze up. I had to throw away hundreds of dollars worth of food and be without a fridge for almost 1 month. Nine months later, for no apparent reason, my freezer stopped freezing and the refrigerator has stopped cooling. Again, I had to throw away hundreds of dollars worth of food. LG states the refrigerator should not be failing the way it is and will not fix it or extend the warranty. Too bad for me, as far as they are concerned. I have lost hundreds of dollars worth of food two times in nine months. I was without a refrigerator for almost a month and now, again, have no refrigerator. LG needs to stand behind the products they sell.

The light bulbs in the refrigerator stayed on, melted the housing right off, and almost set the unit on fire; it actually melted the liner. We have 4-year old twins and can't imagine if we went to sleep and that defect set the house on fire. It is a $1600+ refrigerator with a 4-year extended warranty ($90) from RepairMaster, who I haven't been able to contact and will not return my messages. According to the company that actually sold us the unit, AJ Madison, they can't reach them either. The LG people want me to sign off on a $1,000 check and sign off on the responsibility; not to mention the ruined contents of the said unit. I have no unit, and I have this mental anguish from thinking if our next refrigerator will go on fire while we are sleeping. I am getting fair help at all from the parties responsible. Thank you, Robert **. This is a well documented defect according to what I have read online.

We also had the problem of the lights staying on and melting the control unit. The dealer, a small local store, responded very well; replacing the parts themselves at his own cost since LG refused to help him as the refrigerator was out of warranty (22 months). However, he asked us to pay the labor, which was about $70. I was not happy about this, which caused me to call LG myself (1-800-243-0000). They immediately admitted to a problem, even before I started into my case, and said they would cover all cost. The dealer and LG are now working it out. I expect to get back my check for the labor. I intend to register the problem with the Consumer Products Safety Commission (http://www.cpsc.gov/) as a potential fire hazard. I believe the fault is such that LG should consider an active recall, not just wait for complaints.

On September 30, 2007, my husband and I purchased a new LG refrigerator, stove and over the range microwave at Home Depot in Davenport, IA. The appliances were delivered to our home on October 4, 2007. The refrigerator that we purchased cost $1,402. It is a stainless steel side by side model. A few weeks ago, on January 1, 2009, we noticed that all items inside our freezer had thawed out, and that our freezer and refrigerator had stopped cooling. We are a family of six so we had a lot of groceries. We hurried and put them on our screened in porch to see what we could salvage, but we still lost at least $100 worth of groceries. I immediately called LG to report that the refrigerator was broken. At that time, they told me that they could not assist me because I was not under warranty with them anymore. The warranty on the refrigerator was only for one year, and we were three months out of our one year warranty.

My husband purchased the LG French door refrigerator (model# LFC25760ST) on 12/06/06. We haven't had a problem with it until 01/20/09. I opened my refrigerator to a burning plastic smell. The temperature control and light assembly was melted away from the top of the unit. I got on the phone and called the number on my paperwork which was to LG. The lady told me to unplug the unit and let it cool down and then remove the light bulbs, and then plug them back in. The lady got my information and said that my warranty had expired. I told her that we had an extended warranty, and she said that I would have to contact the company it was bought from for the repair. Well I did, and then I was told it would be 24 hours before someone would contact me for the repair.

I told them that the LG refrigerator (model LFX25971) we purchased from Home Depot on 10/11/08 and installed on 10/28/08 was running 75% of the time. Also, when the refrigerator is running, it makes a low humming noise that appears to vary in frequency. I told her we received a letter containing a check for $7.94, which was to cover past energy usage from date of purchase to 11/14/08. They will modify the refrigerator to make it more efficient, and then they will send an annual cash payment for future energy usage.

I purchased a refrigerator (GL-231PME4, serial no. 711LPHT002561) on 14/01/08 from an LG distributor. On the second month, refrigerator is not working good so I complained to the distributor. But the problem is not solved so I complained 15 to 20 more times, but problem persists. I complained on 6/01/09 and the mechanic came over but problem was not solved. So I am requesting that you please look into the problem and take an action seriously because my guarantee is expiring on 14/01/09. Who is responsible for them? So please take action seriously.

I purchased a fridge from HHGregg on 7/14/06 and on 8/22/06, I had to make a service call because the freezer had ice crystals in it. They said the defroster was not coming on and they replaced the circuit board. Then about a month later, the light panel melted and burnt. They just replaced the plastic part covering the lights. Again, the light panel melted and this time, they replaced the door switches that control the lights. I had to call a third time due to the lights not going out when the doors are shut and they replaced the entire light housing, cover and circuit board again. I would not buy another LG product again.

I needed a part for my 1-year-old LG refrigerator. I called the only east coast supplier of LG parts. Imagine, Kim at Vance Baldwin could not find part number, so she said Wayne (the parts Guru) is the only one who can help and that he would email me with the information. I called back 24 hours later since I did not hear from Wayne. Lisa (snippy) said I would have to wait until Wayne can get to me, he is backed up. That was on January 5th, and I still have not heard from Wayne.

We bought an LG refrigerator double door with bottom freezer. The first time it gave an error message and stopped cooling our food .We called a technician who charged as $525 to replace a mother board; this did not fix the problem, it only worked for a while and was giving the error messages again. The last technician we called to look at it was honest enough to not take our money and advised there is no fix for the problem! The only temporary advice would be to turn off the fridge and let it defrost for 72 hours (that's 3 days with no access to fresh food for a family of four including a toddler and an infant). We did this. And today, we turned it back on and within an hour, the error message was back and it is still not cooling.

We have had the melting, burning light fixture issue and the frozen vegetables problem in our LG refrigerator. LG is repairing our unit. But a couple of days ago, we got a letter from LG regarding their French door refrigerators and issues with energy efficiency. The letter included a check for $76, a promise to retrofit the refrigerator and compensation for 14 years for the energy efficiency issue. The letter also states that if you sign the check, you cannot hold them responsible for anything.

French door refrigerator: first one delivered leaked water all over my floor! The second unit’s ice maker failed to work. The rubber insulation around left door fell apart. Customer support the second time around was virtually not available! Home Depot sent an unauthorized (Spanish-only speaking) "repair person" to help… to no avail; he was also drunk. Finally, I got a hold of somebody who quasi-cared at LG... had the unit fixed. The rubber insulation less than three months later is falling apart.

I received a letter stating the energy code on the refrigerator was not accurate when I bought it. They used an old code from 1979. They offered to send someone out to modify it, but even after modifying, it will not be the star rating they said it was. They offered money for 14 years to compensate for it, but that is not acceptable to me as I am 71 years old.

The dishwasher and fridge were defective within a year. It’s expensive to fix and good luck finding someone to repair it. LG should go out of business, their products are awful!

Last Monday, I noticed a strong electrical burning smell in the kitchen. After investigating, I found it was coming from the refrigerator. When I opened it up, the plastic cover for the lights was lying on the glass shelf. I attempted to pick it up, but it was too hot to touch. I immediately called LG. They told me that there was a problem with the lights in the fridge and to unplug it. They would send a service tech to fix it, even gave me the name of the company they would send. Two days later, no tech. Called again, and LG said they would not cover this problem, my extended warranty would. Called Home Depot extended warranty dept, they said no way they would cover this. This was LG's problem, and they knew it! Back on the phone to LG, they are having me jump thru series of hoops, and as of today, the fridge is still not fixed. I asked LG if they wanted the house to burn down and have my insurance company subrogate against them? I don't think the tech support person understood what I was talking about. Terrible customer service so far!!

I purchased an LG French Door refrigerator March 2007 from Best Buy. Yesterday, October 20, 2008, I smelled a burning plastic odor near the refrigerator when my daughter opened and shut its doors. I opened the doors, discovering the overhead lights extremely bright and hot, the plastic cover and light assembly melting, and the entire refrigerator warm, contrary to the 36 degree digital display on the front panel. I tried to cut off the lights using the doors' pressure buttons, but only succeeded in starting the blower motor. Fearing a fire might start, I tried to remove the light bulbs, but they both exploded, spraying shards of glass on me, throughout the kitchen, and inside the refrigerator.

I posted earlier about my Sears (LG) refrigerator almost catching fire because of the lights staying on. After reading about the other LG complaints I repeatedly called them until I got a service technician. My refrigerator was over a year old. It took 5 visits, each visit being a weeks wait, wrong parts ordered, wrong parts sent to do a 15 minute swap out of the mother board (it has a bigger capacitor on it now), interior lights, and temperature module. Sears did explain that they had received a service notice on the problem and corrected the situation at no cost. However I had to do a lot of screaming in the beginning.

I have had my LG side-by-side for just over 2 years. We had a power outage recently and my freezer/ice maker has not worked properly since. The authorized repairman came out and told me that the card had to be replaced. It will take 7-12 business days to get the part. This is ridiculous. Have they never heard of overnight express?? I suggest you stick with a well known US brand that you can get repaired on the same day and not have to wait. No more LG for me. Ever!! BTW the repairman told me that LG purposely builds their refrigerators to fail and consider them expendable items. They don't make them to last 25 years anymore. So plan on replacing your LGs every 5 years. Once this one dies, I'm going to Sears.

June of 2007, I purchased a LG French Door refrigerator and within a matter of weeks the refrigerator started falling apart. After three months of my time and money, LG and Mcmanns finally sent a repair person out to fix the refrigerator. It took another two months before someone actually decided the fridge needed to go back. I was allowed to pick a new fridge. Then again within a matter of weeks the new fridge - same model, different make, started having problems. So far it has only been roughly a month since I have been dealing with the two companies about returning the fridge and picking a different one. I am having a problem with Mcmanns furniture allowing me to select a fridge that is not LG and LG won't refund any money. I have so far spent over a thousand dollars on a piece of garbage that is not reparable.

Opened refrigerator yesterday, and the lights had stayed on, melting the plastic cover, and overheating the food. The door was closed, and the switch working the lights didn't work.

Like many others on this forum we have an LG refrigerator that likes to leave the lights on. The inside gets very hot and melts the covers. Our solution has been to remove the bulbs. After reading the comments here there seems to be no point in contacting LG. I definitely think it is just a matter of time before someone's house burns down, hopefully no one is hurt or killed. LG must know this is a problem and are definitely negligent for not taking action.

We purchased the LG French Door Refrigerator in Sept 2005 and have had several problems with the ice maker. Our most recent and worst problem was when the lights stayed on and melted the light sockets, lamp cover and display case. I didn't have any problem getting the technician to come out. They actually diagnosed the problem over the phone saying the main control board was the problem, and now LG has an updated version. At a cost of $362.94 they could fix the problem. When I called LG they told me that the warranty was only good for one year that they would not cover any of the cost. I explained that this a defective part and is a major fire hazard but they didn't seem concerned at all. Before this LG refrigerator purchase we had an Amana for over 20 years without a single service call. It was still working when we gave it away - we just wanted a new updated refrigerator. I only wish we had never purchased this LG model.

My refrigerator was missing a basket in the freezer and it's been almost a year and still don't have one. Also, it is stainless steel and I have several dents on it and they told me it was strong and it should have not happened. And forget about replacing the water filter. You cannot even get one unless you order them.

I have the top-of-the-line LG fridge. In less than 2 years the ice maker quit working. Now the light bulbs stayed on and melted the plastic inside the unit. I lost over $100 in food.

In the year 2005/2006 we did up our entire house interiors - from flooring, to new electrical wiring/fittings, paintings, tapestry, curtains, kitchen cabinets and the works basically. All the household appliances were equally new. We had purchased 5 split ACs, 1 tower AC, 2 fridges (1 - 2door DIOS 700 ltrs n the other 450 lts), 40 and 42 TV all LG products, besides all other house appliance of various other makes.

Purchased a LG French Door refrigerator in November 2006. In Sept 2008 low frequency humming began emanating. Sounds grew louder until 1 month later when the error code FF showed on the display panel. Called LG and was informed to unplug unit for 2 hours. After 2 hours, FF error still appeared. Called LG again and was told to unplug for 8 hours. FF error went away. FF error re-appeared the following day. Unit is not cooling well. Not going to purchase an LG appliance ever again. Will purchase another unit from another manufacturer (GE) when I tried of unplugging unit and/or manually defrosting freezer.

Our LG refridgerator is only 1.5 years old. We have continuous problems with the error code FF even after leaving it unplugged for a whole day. Secondly we almost had a fire in the unit after we discovered that the lights did not go out when the doors where closed (the open door alarm did not go off). The whole light unit melted and there are burn marks above and in the light sockets.

Our LG refridgerator is only 1.5 years old. We have continuous problems with the error code FF even after leaving it unplugged for a whole day.

We purchased a new LG refrigerator from Home Depot store at Cupertino, CA. Fridge model number is LFC20760SW. First delivery unit was a malfunction unit. Shipper took it back with them. Second delivery unit (8/19/08) had a malfunction that was observed few days after delivery. The freezer is accumulating excessive frost on freezer rails and drawers preventing proper door and rail functions.

We purchased a new LG refregerator from Home Debo store at Cupertino,CA. Fredge model number is LFC20760SW. First delivery was a malfunction unit. Shipper took it back with them. second delivery unit had a malfunction that was observed days after delivery. The freezer accomulating accesssive frost on one side of te freezer and prevented proper closure of the freezer door.

We have purchased Refrigerator in the m onth of Dec 07, and we have started using from the Month of March as we got married i the month feb 08. We have purchased from Kohinoor Dadar, Now this refrigerator started giving cooling problem from the month of April 08 and till now it has been repaired five times and now we are tired of calling these customer care people. since we have paid 24 K for this product why should we suffer everytime so we asked for replacement but now they are saying that they will not replace this bt they will give service, i dont understand when we have paid the full amount why should we suffer everytime and we wait to get this refrigerator to get it repaired.

Have had a LFC25760SW refridgerator for about a year now and came home from a short vacation to find the lights inside on, the plastic cover melted and the food spoiled. The plastic sockets for the light bulbs are so burnt they look like they were close to catching on fire. Seems like this is a common problem with this model but LG won't recall them.

Purchased LG refrig side by side model-lrsc26925tt and having ice maker problems.Water value bad and replaced but did work as water had dripped on computer board which caused complete shut down. Very poor design probably caused this.Waited 4 weeks for valve part and now waiting fof board.Why cant we get class action suit against these people?

It's come off a few times, ruined food, and like a fool I put it back on. Now I realized that the lights are on all the time!

We saved up to buy this refrigerator and loved it for the first year(until the warranty was up) then we had the same problems many others have had. The lights would not go out when the doors closed and it almost burned the house down!!! It smelled so bad a few days ago when I opened it...burned the jelly jar lid, melted the plastic cover...it was awful. LG needs to recall this----HORRIBLE. The will not help in any way even though so many people have had this problem. At first I was told to call a service person and it would be covered, but when I called them they simply said it is not covered and they would not help--call LG back is the response I got. Do not ever buy a refrig from them or be prepared to spend some money!!

I have purchased LG D/Door Refrigerator, model 248LMG on 08.11.2007 and it has one year warrenty in all parts. The pcomplaints is on both the doors of the refrigerator. There are black patches appearing on the doors though it is mettalic. A complaint has been launched on telephone. An engineer came and investigated and told that both these doors will be replaced. But till now nothing happened. Early action on this is appreciated.

We bought an LG French Door refrigerator at Best Buy in January 2006. A few days ago I noticed that there was a laboring noise from the motor. This morning I saw that the LED panel on the door has switched from reporting the outside and inside temperatures to error messages: ERR FF I found this site while looking for the manual and I am now in a panic about the possibility of fire from this unit. If someone is planning to sue please contact us.

Just after the warranty expired we had the same issue with the light staying on inside the refrigerator, burnt plastic light bulb housing hanging from its wires. In fact, I am looking at the burnt and melted parts now because we have not been able to find replacement parts. Model LRFC22750SW I am encouraged by your recent experiences in getting LG to recognize they have a major problem. I will call them tomorrow.