LG Dishwasher Reviews

I purchased a dishwasher in September '08 and have had five service calls since then and it's still not fixed. I sent all documentation to LG for refund or replacement and was denied. LG states the washer is fixed which is not correct according to us or the service centers. LG says the service centers say it is fixed when if fact the service centers says there is nothing else they can do with the dishwasher. Customer service is appalling, rude on the phone to us as well as with the service people.

Door latch assembly failed before 3 years were up, but after the 2-year warranty. This is a cheaply made plastic part for an expensive dishwasher. The replacement has been reinforced so obviously, they know there is a problem with this part. They choose not to alert anyone about this and hope you go barely out of warranty before you have to replace, so they don't have to and don't do a recall. Amazing that you can spend a lot of money for an appliance and the simplest part fails and does not allow the dishwasher to operate at all. Repair cost $112.08 and numerous phone calls and faxes to customer service with no results.

I bought five LG appliances in November of 2005, and we have had the dishwasher repaired twice. I replaced two drawer covers, one shelf, and currently have two broken door closer clips on the refrigerator. I took the front loading washing machine apart to clean the build-up of gunk on the drum and inside the plastic seal around the drum. Our microwave shorted out on the rack that came with it and left a burn mark on the interior of the unit. Luckily, we bought a Jenn-Air stove. I found the class action lawsuit for the front load washer after I googled "LG appliance lawsuits." I hope there are more lawsuits for the other appliances. We spent over $6,000.00 for the five appliances and have had nothing but trouble. We are very unhappy with LG.

My LG dishwasher quit after 15 months. The original warranty was 1 year. I opened up the door and found the control circuit board had a burn mark on it, so I called a distributor and ordered a new one to install. I installed it and it burned up immediately as soon as I put the circuit breaker back on. I called LG Customer Service again and they told me I had to get an authorized service tech to find out what was wrong. Through my conversations with him, I found out there was a service bulletin sent out on my particular model, about a faulty wiring harness the company said had to be replaced if they got any service calls on this model. I paid $800 for this dishwasher that had a defect that was a fire hazard, right from the factory. LG Customer Service told me since I had worked on it, they were not going to cover the $560 service charge to repair a factory defect. I am searching for further avenues of retribution and will never buy another LG product as long as I live.

New dishwasher was purchased in 12/06. First failure was on 6/06, then 2/07, 3/07, 4/07 and finally 4/09. It had four repairs under warranty, three of them for identical problem. I spoke w/ Ms. **, faxed all original work order documents. She contends LG should only provide the $84 part and not cover the $300-$400 labor, since it is no longer warrantied, despite the chronic nature of the failures, which recurred 3 of the 4 times in the first 16 months of ownership (Why pay for the part after warranty is expired if they didn't know this was a problem and feel responsible?). This $800 dishwasher will essentially cost $130 per month for the six months it was properly functional. Internet research regarding this model (LDF6810) reveals multiple consumer complaint of issues identical to mine with unacknowledged manufacturing faults or responsibility on the part of LG Corporation.

We purchased an LG dishwasher from Home Depot. Less than 3 months after the purchase, the pump went bad. LG sent out a repair guy and fixed it. Six months later, that pump went bad again. LG, again, fixed it. I wrote a letter to LG with copies of the work orders asking that my warranty be extended. They said no. One year after the second repair, that pump went bad again. It sat for 6 months and then I asked my son to fix it. We ordered a new pump from an LG dealer, and he installed it.

I purchased an LG dishwasher from a Best Buy dealer. It was said to be one of the quietest dishwashers out there. It is so loud it hurts my eardrums listening to its screeching. The motor has been replaced twice now. It stopped working 2 days before the 1-year warranty expired, but their customer service said since it would take longer than 2 days to get their repairman out to fix it that it would be beyond the warranty date! I really just wanted my money back because this was the most expensive dishwasher on the market. We bought it thinking if we spent more money, we'd get a better product. I hate doing dishes so I am willing to pay out the nose to avoid doing that. Now I'm sitting here with a crappy dishwasher that didn't last even a year and screeches at me all day long.

LG is beyond terrible! We paid a lot of money for an LG dishwasher and fridge for a home we are fixing up to retire into. The dishwasher started leaking immediately! My husband spent hours on the phone with Home Depot (where we purchased them) and made many other calls only to find out that LG has NO WARRANTY SERVICE in our area!!!! So, my handy mechanical husband finally fixed the leak himself. When the dishwasher was only about 2 years old... meaning about 6 months of actual use at the most since we only used the house on weekends, the motor quit completely! After all the many, many hours of grief we'd already gone through, my angry husband took the dishwasher back to HD. They said they would give us some kind of credit (not enough!!), so my husband said if they did not give us another dishwasher (from a company which actually honored its warranty), then he would dump it in front of the store, take a picture for the newspaper, and the story would read how HD does not back up what it sells. Guess what? We got a new Maytag dishwasher. However, our LG fridge's ice maker has never worked right; it leaks water into the freezer and the crush ice does not work, so who knows how long it will last. :-(

I purchased a top-of-the-line LG dishwasher for my new home under construction in July of 2005. It was installed by February of 2006. It worked pretty well (other than the hybrid drying system doesn't do that great a job) till January of 2007 when it totally stopped drying at all. Also, the rinse dispenser stopped working and the rubber gasket on the bottom interior of the tub swelled up. It became all spongy and distorted and didn't allow all the water to drain out properly. Without the rinse dispenser working, the detergent doesn't completely dissolve and leaves a white film on everything if I don't completely hand dry everything. Also, I had to replace the clips that hold the prongs for the upper and lower racks as they are cheap plastic that break under the weight of the dishes (even though the racks themselves are nylon with a five-year warranty). The clips didn't last 6 months.

My LG dishwasher 5811ST is only 1 year old and has had to be repaired twice. Just out of warranty, it now has an error code LE that is not listed in the manual, the washer will not run for longer than 2 minutes, and this item NEEDS TO BE RECALLED. I've gone online and seen hundreds of other people with the exact problem.

We purchased an LG dishwasher in January 2008 from Home Depot. Less than five weeks from the purchase date the drying cycle in the machine malfunctioned, so we called LG, and two weeks later an independent service man came to look at the problem, and said he would have to order a part in order to fix the problem. He returned in two weeks and fixed the problem. Two months later the machine started to leak, so we called LG again and in ten days another service man came by and said that the machine needed a new rubber gasket. Two weeks later the service man returned to install the gasket. The machine worked fine for three weeks, but then started leaking again.

Purchased a LG dishwasher on 4/27/06 the dishwasher stopped working in Feb of 08...I have been trying to get it fixed since. I have had a service man to my house 4 times to replace 4 different parts and still it does not work. I cannot seem to get anyone on the phone to help me at LG. Their customer service dept is rude, dismissive and unresponsive. I would think that a $800 dishwasher would last more than a year.

Bought an LG Dishwasher in July 2007 from Best Buy, motor went out on it in July 2008.Called before 12 month Best Buy warranty ran out. Tech came out on 7/26/08, said motor was burned out and ordered a new one. They would contact us when part was in. Got a recorded phone call about a week later that the part was in. We had a major event that week, so I called the next week (about 8/6) and was given an appointment for 8/13. Waited from 7-9am like they tell you for technician to call to tell you what time they will be coming. No call came.

I purchased a top of the line LG dishwasher 8/22/05 for $1234.61. An error code came up on the control panel in June '08. A repair man came out and looked at it and told me I needed a new motor. He ordered it. Two weeks later he came back and installed it. The dishwasher still did not function. He told me I needed a new control panel. He ordered it.

Two weeks later he installed it and the dishwasher still failed to function. He told me that LG wanted him to order 2 more parts and replace them. He also said that he couldn't charge me because he didn't fix my dishwasher. He said that he was losing money installing these new parts and not fixing the machine. I told me that he believed that they were going to recommend that he order and replace parts until the dishwasher worked. I have not heard from the repairman in 3 weeks. I paid over $1000.00 for that dishwasher and I want to be refunded.

Purchased LG Dishwasher. Two days after warranty (one year) expired, dishwaher failed. LG offered to fix the dishwasher. My husband had to diagnose the problem, as the service tech wasn't able to do so. A new drum and new motor were installed (basically, a new dishwasher). Within three months, the dishwasher stopped working again. LG would not do anything about this. We replaced the dishwasher with one that WORKS (another brand).

We have had multiple problems with our LG dishwasher. It arrived in a damaged box and the shipper wouldn't return it. There appeared to be no damage so we installed it. It leaked on our new wood floors. The repair service LG sent was marginal at best and it took more than a month to resolve the problem. After that was resolved and we could use the dishwasher I learned that it did a poor job of getting the dishes clean.

My husband and I thought we were purchasing a high-end appliance, but we now feel we just washed $1000 down the drain. There are a couple of other issues as well, the inside of the washer develops a horrible smell between runs and the rinse agent dispenser does not appear to be working and may never have worked as far as we can tell. We have decided we will not purchase other LG products based on this experience. For the record - I have tried to contact LG via their website and every time I try to send, an unknown error occurs and my message fails.

My husband and I updated our kitchen and replaced all our appliances with LG appliances in July 2007. Since November, 2007, we have had repairmen out 4 times for my dishwasher. The motor has been replaced twice and we are still having problems. Now, (June, 2008) it is leaking. A repairman is due out again this week.

I purchased an expensive LG dishwasher(720 $) in April, 2006, at Home Depot in Germantown, MD. Already the motor is broken. And water damage in my house is large.

I bought a dish washer and it was suppost to be a top of the line. from best buy on 1/26/2008. It was a display unit but never been used. It was a grat buy or that waht I thought then The model No. LDF8111ST. It has never worked correctly. It was always down waiting for a repair. I get the Error "IE" and will not work. LG through the Warantee repalced Control Board, Water Guide Assembly, Another Circuit Board and taped burned wires and still not fixed. LG send another repair firm and said you need to replace the motor assembly, Inter door Assemmly and Wire harnese. That was not done yet, parts are on order. I think the door insulation heats up and causes the wires to melt and messes every thing else. That wht the reopair man told me unofficially.

Bought an LG dishwasher with extended warranty. My machine is over a year old, so the worthless extended warranty through GE took effect. It has been a nightmare. It is now June 23rd and the machine has been broken down since 11 May. LG does not have a replacement pump. Go figure......

We paid $829 for this stainless steel dishwasher. 1.5yrs later it is leaking all over the floor. Inspection of the machine shows a seal that is very faulty and cannot be replaced/repaired. It is clearly a design flaw. Water leaks from the door and this seal is basically shoved inside the bottom of the and does not appear to be afixed to anything. We took the door panel apart 3 days after we stopped using it. There was signifcant condensation inside the door and all electrical parts were wet. There is also major amounts of corrosion on non-stainless steel metal parts inside the door. This implies that the door has been collection mosture for some time.

On 9/24/2007 I purchased an LG gas range M937 from Home Depot and an LG dishwasher. The dishwasher does not dry the dishes and the stove top is impossible to clean. Do I have any recourse open to me? Is there perhaps a class action lawsuit? Or will the company help?

I recently remodeled my kitchen, including the purchase of all new appliances, through Home Depot. The services I received through Home Depot were excellent. The only problem I had was with my new dishwasher. It did not work right from the start. It was model #LDS5811BB made by LG. It showed an Error for drainage on the display. Additionally, the dishes I had attempted to wash in the bottom rack all fell over and the rack did not slide out easily. It was difficult to position drinking glasses in the top rack.

We purchased a top of the line LG dishwasher energy efficient from Best Buy. 1yr/3mos later the pump/motor has failed and needs replacement. We called Lg and found out that of course it's no longer covered for labor but parts are still covered. The company recommended a local appliance repair company which costs $92.00 to come out to the home and confirm the problem and now they need to order the part which takes 7-10 bus days and then we must pay for the labor which costs around $70.00.

Purchased an LG Dishwasher from Home Depot in May of 2007. Right away the dishwasher quit working. Called LG since it was under warranty. It took over 3 calls to get LG to finally get a repair technician to our house. When the repair technician came he ordered a new part according to the error code being displayed on the Dishwasher. It took over 3 weeks for the part to arrive. Technician replaced the part and the dishwasher still didn't work. The technician determined that the dishwasher was non repairable. Took another 4 weeks and a half dozen calls to LG to finally get a new dishwasher. After a couple months with that dishwasher we noticed the side wall was separating from the dishwasher and the rack was catching on it everytime you tried to push the bottom rack back into the dishwasher after loading.

We purchased a LG dishwasher in December 2005 from Home Depot. The first one delivered had a damaged door when we uncrated it. LG customer service gave us the run around, but finally Home Depot ordered a new one and took away the damaged one.

I am writing this letter to express frustration wih LG brand dishwasher. I am not sure if my anguish is as a result of not knowing enough information about dishwasher. That being said I am a homeowner (18 y) and I never had problems with other dishwasher I had it in the past (GE, Maytag brands). The new one that I purchased (via Homedepot)looked good initially then started with lot of problems that includes inefficient washing and inept drying at the end of the cycle. We also noticed that it skips cycle.

Spent another 800 dollars on a dishwasher that I can only pray will work. I am sure because the Home Depot is uncooperative my blood pressure has gone up along with my stress level.

I purchased an LG dishwasher (LDS5811ST) in January of 2006. As a bachelor who is out of town extensively on business, the unit has seen only light duty. In February of 2007 I got an error code and had to have a rep service the dishwasher. In all he came out SIX times to repair the dishwasher. Now, in February 2008, I am getting another error code and I am told it is the main motor. I contacted LG to see if they can explain why this unit has been so repair prone and if they can do anything to help repair or replace this unit since I have had to have it repaired so many times. They have refused any kind of assistance or explanation why I have had so many problems with this dishwasher. I wanted to know if there is any recourse to getting any kind of help in repairing or replacing this unit.

My wife purchased a LG washer and dryer about a year ago and from the first load on the washer when in spin cycle vibrates so that I'm afraid of damage to the floor structure. I shored up the floor from underneath but that did not help. Also it takes forever to complete a wash cycle. We tried to get help from LG , but gave up.

We purchased a LG dishwasher from Best Buy in July 2006. The tines on the basket started to break off, it would make a high pitched whistled sound with the sanitize cycle, and it failed to dry the dishes. On Oct 21, 2007, it quit working and an error code (LE) showed on the LCD display. We immediately called LG customer service who gave us a complimentary extended warranty and scheduled us with an authorized service company (At Your Service, Kansas City, MO). When the serviceman arrived, he knew exactly what the problem was. This particular LG dishwasher is known for problems because the glue used inside the door corrodes the wires. The parts were ordered, and the date for delivery of parts was given by LG as Nov. 21. On that day, one part was determined back-ordered, and it was scheduled to be delivered Dec. 23. In the meantime, on Dec. 10 we complained to LG about the length of time it was taking. That same day, Agee (customer service rep) called us back and said we would receive a completely new dishwasher within 2 weeks. All we had to do was fax the receipts.

We purchased the top of the line LG dishwasher which stopped working within 6 months. It is in Warranty, and the service person said that the motor had to be replaced and is a known issue with LG dishwashers. We have been waiting for a month, and there is no indication when we will have the dishwasher repaired. LG has been very unfriendly - zero customer service. LG is despicable!

I purchased an LG dishwasher from Best Buy for $800.00. After 3 service calls they replaced the unit. The replacement totally died after 18 months. What a piece of junk!! We also purchased a LG washer and dryer for $2300.00. The washer has been serviced 3 times!! We have to leave the door open on it because it smells so musty!! You can only use a towel one time before you was it because it smell like the washer after it gets wet!

After spending almost 800 dollars my daughter and I have horrible dishpan hands.

I contacted LG in September 2007. They said, that since my warranty expired 6/25/07, there is nothing they can do. I, on the other hand can buy a new door for $441.00 (I can buy a brand new dishwasher for that price!). I beleive that a major household appliance like this, under proper care should last a lot longer than two years. If this is a quality product as LG claims it (certainly priced high enough to make one beleive), LG should stand behind their product.

I bought an LG dishwasher for $1,050 about 2-1/2 weeks ago. It never has run once. The code shows that there is a problem with the motor. It took a week to get anyone to look at it, and after another week, the part is still not in, and the appliance repair can't tell me when the part will get in. They informed me that LG doesn't allow the appliance repair part centers to stock parts. Sometimes they have to be shipped from Korea. Once the word spreads about LG, I expect they are going down.

We purchased a LG diswasher in December 2006 at Best Buy. I used it twice and it never cleaned my dishes. So I called Best Buy they sent someone out here and found out it was a bad motor. I was concerned it was a lemon so I asked for a new dishwasher. They delivered a new one a few weeks later. The diswasher is loud it cleans terrible and a month ago the motor went out again. So in 9 months 2 different diswashers, motor went out in both. I would like my money back but that doesn't seem to be an option. I spent $800.00 on this diswasher, definetly didn't get what I paid for.

13 days ago April 26 same thing happened again. Still waiting on fax from LG to appliance repair company.

I purchased an $800 stainless steel dishwasher on Nov. 26th 2006 and by the end of March 2007 it was not working. The code came up the thermister was not working. I called the customer Service line where they scheduled an appointment with a local service company and told me to call them on Monday to confirm my Wed. appointment which I did, only to find out that LG had no access to their appointment books, they couldn't come out until the next week!

Purchased LG dishwasher from Home Depot. LG offered $50.00 rebate. The sales person said that they are good dishwashers but you may have a problem getting your rebate, said they have had several complaints from customers not receiving them. She was right. We mailed it in and the rebate paperwork said not to contact them for 8 to 10 weeks about your rebate status.

Purchased LG dishwasher on 01/03 and by 03-13 I have had two major problems: 1. the door latch did not latch and a repairman was called and the problem corrected 2. two weeks later the wash motor burned out and again the repairman was called.

Purchased LG dishwasher from home depot, after 1 month began to leak, it took two tries to fix and then they replaced entire dishwasher. A couple of months later dishwasher would not complete cycle and went thru 8 weeks of troubleshoot and repair, but when they fixed cycle problem LCD read out wouldn't work. They ordered the part and I waited 2 months to make my appointment because I was sick of the repair people and now they won't fix because the warranty has expired. Just a $1000 piece of junk! Who wants a stranger in their house on a weekly basis for 16wks or more? I'm done with LG forever!

I purchased an LG dishwasher on 2/22/06 and it all but stopped working on 2/22/07. Water remained in the unit and the washer was not operational.

We purchased an $800 LG Dishwasher from Best Buy in Chico, CA in Sept.05. We had problems with it starting 2 weeks after we had it installed. Best Buy was useless & LG even more so. It is virtually impossible to have anyone service an LG product and totally impossible to get LG to help you in anyway. LG techs are rude over the phone and you get the same run around each time you call that they will call you back with a service time and never return the call. LG's all time excuses' seem to be the same after seeing other complaints from frustrated LG buyers. I will NEVER buy from Best Buy or purchase another LG product again.

I gave my children money to buy a new dishwasher. They got an LG from Home Depot and had it installed in July 2006. A light went on 3 weeks ago and my daughter was told the motor is shot. I am furious and will never buy an LG and warn everyone I meet and know not to buy one, including sending an e-mail to the entire company I work for warning them about this brand. Shame on them. Everyone is unresponsive and the dishes are piling up.

We purchased a top of the line Stainless Steel LG Dishwasher from the Home Depot in Albert Lea, MN. LG-S5811ST Model #. We live in rural Iowa. On September 8, 2006, the diswasher broke...giving us an LE error message on the front panel. We called LG to find a service to repair it - only to find out that no one in our area is certified to services LG products. What the heck was Home Depot thinking and why did they not tell us that when we made the purchase? We have been farting around with well intentioned LG Customer Service people, but a system that cannot deliver on their word.

I purchased an LG dishwasher from home depot last August. I also purchased the extended warranty. This dishwasher has never cleaned my dishes well. The service from LG is excrutiatingly bad. I have spent literally hours on hold and then they are rude. The tell me use more soap, use less soap, use different soap, all of which I have tried. I have only found one service person in the entire city willing to service this maching. He told me to run the hot water for 5 minutes before I wash the dishes. LG now says if they send someone out I will have to pay because there is nothing wrong. And yet my dishes don't get clean. I gave up on pots - just dinner dishes and flatware are not clean. Please do not waste your money on this machine or this horrific company.

Our top of the line, stainless steel dishwasher failed within the 1st month. It wouldn't dry anything - full cycle left dishes with a heavy condensation.