
LG Dishwasher Reviews
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LG Dishwashers Reviews
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Reviewed April 14, 2017
We bought a LG Stainless Steel DW in '99 for our remodel. I caught on fire. I called the company and was told they were aware of the problem and would give me a 1K credit for an upgrade to the 1.6K model. I did not want to pay that much for another LG. I returned it to a local business and got a partial refund towards a KA which is still working. 6 years ago we bought a new home with a complete LG kitchen. The stainless steel dishwasher caught on fire within a month. Didn't call LG this time. Just replaced it with a Bosch. I will never buy another LG appliance and do not recommend them.
Reviewed April 14, 2017
We are to have our dishwasher (LDF77748T) looked at today by an LG repair person. The problem is the soap dispenser does not open at wash but rather at rinse if it opens at all. We are into our 10th month after purchase and thinking that (after seeing other negative notices) we would just as soon get another dishwasher. The positive remarks regarding the dishwasher appear to be shills for the company - I could be wrong - however we are very concerned about this product.
Reviewed March 13, 2017
We bought our LG dishwasher just a year ago and of course right after the warranty is up the dishwasher fails. As a family of 5 we don't have the money to buy a new dishwasher again or fix. You would think after paying a large amount of money for a product it would last more than a year. Very displeased and unsatisfied. Will not buy LG again.
Reviewed March 9, 2017
We purchased the LG Model # LDF7774WW just a few months ago and from the very first wash we noticed that it would not clean the dishes properly, even though I am in the habit of rinsing off the dishes under running water with a dish scrub brush before putting them in the dishwasher. Also, there is a setting for heated water on the panel. It clearly shows the temperature of 160 degrees. However, after suspecting this claim, I tested the water mid-wash with two distinctly different thermometers, one electronic, the other mechanical. Both thermometers showed readings of between 110 degrees and 109.4 degrees.
This washer is simply designed to be inferior. Our past GE dishwasher would superheat the water to the point where you could get a mild burn if you were not careful removing metal items from the washer at the end of the cycle. With LG, the dishes feel a little warmer than room temp at the end of the cycle. Avoid this brand and especially this model. It is garbage.
Reviewed Feb. 16, 2017
Dishwasher D1484CF is a good-looking machine and we have had it for a few years but for the majority of that time it has been broken and awaiting repairs. The problem is always the same, the ON and OFF switch fails and fails and fails. The switch has a sensor that means it doesn't actually need to be touched... just the sense of your finger seems to set the machine, but it fails and fails etc.
Reviewed Feb. 10, 2017
Just bought the LG LDT9965BD Dishwasher. It does not dry the dishes properly. I didn't realize that the dishwasher has what they call a "hybrid drying system". The dishwasher does not have a heating element, instead, it relies on the heat that is retained by the dishes. They recommend hotter water which is NOT a good idea if you have children. Also, rinse aid is REQUIRED to enhance the drying performance. They should really inform customers about this. Also, the inside of the door stays wet all the time unless you dry it after you wash your dishes.
Reviewed Feb. 8, 2017
I purchased brand new appliances in 2016 with them being delivered in spurts due to back orders. The dishwasher Model LDT9965bd was delivered on January 30, 2016 and not installed for a few weeks later. These are top of the line LG projects in black ice. I noticed the finish deterioration on the left side on 2/7/17 so I contacted ABC Warehouse on 2/7/17 and my salesman referred me to their LG customer service. I call the next morning and they refer me to LG directly because they say the warranty was up on January 30, 2017. I did not purchase an extended warranty on this item like I did my fridge and stove. Upon sending my photos she asks me how I clean it. I don't use product on the item and only wipe with a damp dish towel on top where the buttons are. To be honest the dishwasher does not need that much cleaning on the outside (sounds accusatory to me).
She proceeds to tell me to call service repair and provided me a local number that I have not called as it will be a cost to me for them to come out. The finish on my black ice dishwater is coming off around the handle on both sides and I have only had it installed since late February 2016. I told her to forget it that I would take this up with my sales rep. At this point I would not recommend LG products if this does not get addressed at no charge. THIS IS A MANUFACTURER DEFECT. I will not stop until this is fixed at their expense since I spent $1,000 on this item. I thought I was buying quality.
Updated on 11/29/2017: Here we go again with the same issue I'm going to complain about again. The black ice finish is coming off near the left handle of the dishwasher as I noticed last night. The skin was replaced last year on 2/11/17 and it's now almost 10 months later and it's happening again. I will again, make some calls to get someone out to replace this at their expense on this expensive item. By the way, I agree with a lot of the complaints about the LG dishwashers. They do not clean well and I hate everything about the inside. Tines to thin, dishes fall over, not cleaned well etc... I miss my old stuff and it was not even broken. I had purchased all new since I had to replace my fridge. The saga will continue.
Reviewed Feb. 4, 2017
Bought LG DISHWASHER LDT9965BD in Nov/2016. We have a laminate floor in our kitchen. Didn't realize the dishwasher was leaking until the Pergo floor panels started curling up at the seams in front of the washer. The service man said our sump assembly seal was leaking from inside the washer. The dripping was unnoticed because the water was flowing under the laminate panels and soaking into the padding underneath. I have had many less expensive dishwashers in my life and never had a leak not even a drip. This was the most expensive dishwasher LG had at the time of purchase. Waiting to see if LG backs up the damage that was caused.
Reviewed Jan. 26, 2017
I bought this LG dishwasher 2 years ago. The dishwasher never worked well. Dishes were not clean, racks collapsed, the cycles it offered were useless. The Smart Diagnosis does not function. The app is not yet set up. Within the first year the dishwasher completely broke down and I had to replace the motor. I asked for a new dishwasher but the company refused. I figured it was a lemon. Now a little past the second year the dishwasher is not draining. I took the dishwasher out of the space to make sure that the pipe was not kinked. I found a tissue stuffed in a spot where a screw should have been. The repair man probably put it there to prevent something from jiggling. How do I know he repaired it properly?
I spoke with customer service in the Philippines. The girl was cordial but explained that to fix the dishwasher it was going to cost me $400. I asked to speak to a supervisor. They transferred me to a girl in Alabama who was less than helpful. She was rude. She just talked and talked about how I should have bought an extended warranty and did not let me get a word in. Finally she ended up hanging up on me. It seems like highway robbery that I pay 899 for a dishwasher that breaks in the first year, then little into the second year they want me to pay another 400. I cannot afford to pay 440 dollars a year to have a dishwasher. I had a Maytag before this that lasted 20 years and I paid about $350 for it.
Reviewed Jan. 23, 2017
Purchased (4) LG appliances from Lowe's. The dishwasher, model LDF7774BD has poorly designed racks... glasses and dishes fall over or roll around when you open and close the unit when adding additional dishes until it is full enough to run. The rack design is the big negative, will not hold as many dishes as our old one. We really did read the owner's manual and watched the online videos which are not much help. Called LG customer "NO" Service and imagine they said they have never heard this complaint before... ha! DON'T BUY LG DISHWASHERS EVER!! We will be returning the dishwasher to Lowe's.
Updated review: Feb. 2, 2017
I am updating my review to state that I contacted LG by email thru their website, asking if there are any snap in times to utilize the bottom rack more efficiently and keep smaller items from falling through. I have not received any response from LG, and on reading similar reviews on the other brands I had contemplated, I would just be costing myself more money for the same issues, plus another installation fee since. At least I purchased this dishwasher on a good sale. Sadly I concede and no longer will enjoy the challenge of easily cramming three days of dishes and miscellaneous items into my dishwasher.
Original Review: Jan. 19, 2017
I just bought an LG LDF-5545ST about two weeks ago and had it installed. It is very quiet and cleans just fine. Unfortunately this brand new LG has sticking soap dispenser as everyone else mentioned, and the top rack tines are soft and so oddly placed that I may go nuts. The bottom rack has maybe five wires across the bottom and huge dead space in the center if you aren't washing pots. I end up hand washing more than ever because this is the perfect dishwasher for rich people with no children, no pets, no plastic, and no odds and ends.
It is the perfect dishwasher for people who wash a matching service for 8 or 10 dinner party and then don't eat for a week. Small glassware of any kind can't be placed in the bottom dead space or they clink around or fall through the massive spaces. Lids don't sit right, and if your bowls are deep and you want to stand them up, again, dead space ruins everything. I am so missing my 22 year old Maytag that still worked, but had severe rack rust. I will be calling Lowe's to take this monstrosity back and get a dishwasher that is family friendly.
Reviewed Jan. 19, 2017
This is the worst dishwasher I have ever owned in the past 3 years. I have had to remove it and unclog the drain hose. I have called LG numerous times with no resolution. When I can afford a new one it will be replaced.
Reviewed Jan. 6, 2017
Worst. Dishwasher. Ever. The tines collapse. The tines are too short and spaced poorly so the plates flop over and don't get clean. Dishes chip. The dishwasher rack derails because the rack is a little too narrow and the rollers aren't wide enough to stay on the rail. It derails constantly. Then I have to try to lug a heavy rack back onto the rails and then it derails in the other direction. Detergent door doesn't click into place. Dishes often do not get clean. Purple plastic pieces holding the adjustable tines pop off and rows of tines fall into the dishwasher bottom. The pump has failed 4 or 5 times in 3 years, either blocked or defective.
I made repeated, polite complaints to the company when problems persisted past the warranty period. LG DOESN'T BACK THEIR PRODUCT! I paid $899 and I'm replacing it with a Bosch that costs half of that. I hate this dishwasher! No, I really hate this dishwasher! (It gets one star because I can't give it negative 5 stars.)
Reviewed Jan. 1, 2017
LG Dishwasher LDS4821 - We purchased our LG dishwasher in mid 2012. Our first bad experience was with the installation, as the legs supporting this monster are made of plastic and the installers completely broke the frame. (I found out when it starting tilting and had to call Home Depot, who replaced the dishwasher). These dishwashers are so flimsy, they never sit correctly between the cabinets and require occasional adjustments to keep the door from scraping the sides of the cabinets.
The next problem was a strange scraping noise that would occur during the wash cycle... Turned out to be the pump, which was also leaking, which rusted out the motor. Our repair guy replaced both. The next repair was with the bottom door seal, which was leaking water. Within months after the stated repairs, the "HE" heating element light started flashing and the dishwasher wouldn't complete the cycle. Once again, our repair guy came out, tested the heating element (which was working) and determined that the control panel was malfunctioning and needed replacement.
Now on to the minor issues: detergent door may or may not open during the wash cycle, bottom rack has a tendency to stick and requires being lifted and re-seated, dishwasher may or may not do a good job washing the dishes (depending on its mood that day). At the time of purchase, we were remodeling and bought all LG appliances. After the above experiences, I will never buy their appliances again.
Reviewed Dec. 29, 2016
Bought this with a stove and refrigerator. My biggest mistake was not returning it immediately. The third rack was a pain in the neck because you could not fit glasses in the middle rack, and when you try to adjust the rack it collapses and holds nothing in place. The collapsing racks are poorly designed - have proven to be a nightmare. They will not lock in and they keep collapsing when you load dishes and cups into the washer. The very top rack which was to hold the thin knives, and serving utensils will not stay connected to the side attachments and things you load here disconnect and fall into the main compartment to be fished out of the lowest rack. They have proven to be a great disappointment. Sometimes you have to fight the soap dispenser to get it to close. The whole design is an abomination and if I hadn't just purchased it a year ago I would throw it out. What were your thinking LG in the design of this monstrosity?
Reviewed Dec. 28, 2016
Rusted front panel replaced by retailer (Home Depot). LG said I cleaned it wrong. Rusted again. Doesn't clean dishes well, change soap, clean filters, change rinse agent, still worst dishwasher I have ever owned. Very disappointed.
Reviewed Dec. 20, 2016
Had my dishwasher delivered 25 August 2016. On Halloween it gave error code AE. LG customer service said not their problem it is an installation issue. HHGregg came out and said no it is defective the installation was correct. The machine then gave code LE so I called LG back. They had a repair shop call me and I explained the codes. The shop "ordered" the parts. After days of calling they finally answered and said LG had not given them a delivery time frame and to call LG. I called LG and they said not their problem and to call shop. I called LG back and complained. After days of arguing they assigned another company because the first became unresponsive. The second and third company never contacted me and LG would say nothing but "oh we are finding someone."
Then I was referred to the refund/replacement department who said I would get a call on the decision. No call came so I had to call back. I called back and they said "oh sorry we did not call you. It was rejected." I resubmitted because yet another repair shop was unresponsive. It is now 20 December and I may not get a decision until the 23rd. Then I get to wait 7-10 days for a refund or a new machine. LG is unwilling to accelerate the process or give me a supervisor who can make a decision. Every call I get a lecture about established procedures and timeframes that have to be followed. Reprinted receipt provided.
Reviewed Dec. 20, 2016
Read a review by Kathleen from Pa on her bad experience with a leaking dishwasher. We had the same experience. Repair staff made 2-3 trips to our home, replacing several items inside the door. The 3rd repairman finally determined that the dishwasher was not properly leveled. After he leveled the dishwasher, we no longer had the leak problem. Hope this helps some of the frustrated LG dishwasher owners with the same problem.
Reviewed Dec. 15, 2016
I really liked the looks of this dishwasher until I got it home. My biggest mistake was not returning it immediately. The third rack was a pain in the neck because you could not fit glasses in the middle rack. I removed it to solve that problem. The collapsing racks have proven to be a nightmare. They will not lock in and they keep collapsing when you load dishes and cups into the washer. They have proven to be a great disappointment. Sometimes you have to fight the soap dispenser to get it to close. Next time I am going back with Maytag.
Reviewed Dec. 9, 2016
My LG Dishwasher has provided me with very clean dishes and glassware. The cycle I run is very quiet and as a Quick Wash, it lasts for 78 minutes to wash and dry. Over the last 5 years, it has given me excellent service.
Reviewed Dec. 8, 2016
My dishwasher stopped working a few years ago. The dishwasher was only one year old. I had it repaired and I have never had a problem since then. I also learned to clean and maintain it myself. To have a happy dishwasher and a happy dishwasher owner, try to clean your dishwasher after each use. By the way, I only used hot water and degreaser in cleaning this and now it washes better than it ever has.
Reviewed Dec. 7, 2016
This LG dishwasher cleans the dishes very nicely. It's quiet, offers a variety of cycles, looks good, etc. Of the ten or so dishwashers I've owned over my lifetime, this one is my favorite. Things that I like about the LG dishwater: very quiet, thorough cleaning, looks attractive, lots of options inside for placement of dishes, drinkware and pots, and a pleasant little tune when each load is done.
Reviewed Nov. 27, 2016
My new LG dishwasher is a leaker (model # LSDF9962ST). On October 11, 2016, we had our new LG top-of-the-line dishwasher installed. Within 7 days, we noticed a small puddle. We ran the dishwasher for another week to try to ascertain whether the problem was due to faulty installation or factory defect. Well, several days later, the installer arrived and said the leak had nothing to do with installation. He said the water was leaking from the machine at the bottom of the door. Then, our appliance store recommended calling the LG tech to pinpoint the problem. The tech arrived the very next day & was completely baffled by what he saw, so he called LG for help. After speaking to 2 LG reps, he told us that they (LG) told him that it was a "design flaw" on all of these dishwashers and could not be repaired. Needless to say, he was stunned and embarrassed...and very sorry for us. We would have to live with it or fight the company.
We felt ripped off. LG knew it was selling leaky dishwashers with a design defect & didn't seem to care. Apparently, the leak is coming from steam build up in the washer which needs to vent out somewhere, ergo the lower area of the front door is where it condenses out... Right onto the floor. Sadly, we have beautiful hardwood floors, and since the condensation is white, it leaves white puddles. We have since had our appliance store try to get the LG rep to convince the company to take the dishwasher back or compensate us for a new one of a different brand. All of this having happened within a 3 week period of installation, made us feel somewhat hopeful. No such luck! All of the inquiries have come to naught.
The company cares only about their monetary bottom line, not at all about consumers wasting their hard earned money on a known defective product. Shameful, indeed! Our only recourse now seems to be a Class Action Lawsuit. Yes, it may cost us money; however, they should not be allowed to get away with such shady practices. If this information helps a few consumers to avoid this horrible leaky product, it will have been worth it. I wish I had read the reviews in advance. Aggravated in Pa.
Reviewed Nov. 20, 2016
This is by far the worst dishwasher I've ever owned and was the most expensive one! The tines constantly collapse and allow the dishes to tip over. The soap dispenser door is tricky to get closed. Sometimes it won't dispense at all. If the door does come open usually only half the soap is dispensed. It doesn't clean anything. We practically wash every dish before loading, and when you go to unload, half are still dirty. The upper rack will not hold any sized glass or cup well. They constantly tip over. This dishwasher has broke more glassware than you can imagine. The lower rack doesn't want to roll in and out without coming off the track. I hate this dishwasher.
Reviewed Nov. 19, 2016
I bought all new appliances for my kitchen... all LG. Love everything but the dishwasher! I never thought I had to read the manual to run this... but one day realized that the filter was really greasy and there was water standing in the drain. Then I found a "quick guide" with my papers that actually said to clean this filter every time you wash! The water never drains out which creates moisture even if you put a paper towel in it each time you use it! Really... Does a manufacturer expect you to clean the filter each time? Plus we don't ever put "dirty dishes" in it to begin with! Pricey item And LG won't back this up because I am beyond my warranty. Who has time for this!? Forget this product.
Reviewed Nov. 14, 2016
LG Dishwasher Model ldf7561st - Wow, wish I read these reviews before purchasing. We upgraded our kitchen with new appliances, all LG. To be honest, the other appliances have been OK for their purchase price... This dishwasher, however, has broken down after 2 years of normal use. After calling their very friendly customer service phone bank (that has no actual power to do anything), I was informed that, lucky for me, in order to repair the dishwasher, I had two options: pay $400 for a "warranty" or only $265 for a repair! What a deal on their product that couldn't handle 2 years of operation! So ridiculous - I will not purchase another appliance from this company again.
Reviewed Oct. 24, 2016
We have had numerous dishwashers over the years but this LG Dishwasher Model LDF7551ST is the WORST dishwasher we have ever had. Both trays collapse when dishes are loaded, the drain line is insufficient so it periodically doesn't drain. This Thanksgiving dinner at 10:30 p.m. we had to empty the entire thing and wash dishes by hand because the dishwasher wouldn't drain. ABSOLUTELY DO NOT CONSIDER THIS DISHWASHER - warranty is dreadful - ours said we had a "lemon warranty" but despite calling a service man NUMEROUS times our lemon is still being squeezed! Don't know if the warranty issue is with Sears or LG.
Reviewed Oct. 3, 2016
I recently purchased all new LG appliances in the new black stainless. Love the door in door fridge, enjoy the stove/oven and microwave, but the dishwasher is impossible. The rack design for glasses will not hold any size glass. Glasses continually fall and turn over during cleaning. Often the very top "new utensil" basket gets caught on the glasses and the racks will not close without being pushed aggressively. The bottom rack has collapsible sections that fall down without force and plates become scattered and stuck together during the clean cycle. The overall cleaning, look and quietness of the dishwasher is good. BUT you will become easily frustrated with the basket configuration. Wish I could return this impossible appliance!!!
Reviewed Sept. 29, 2016
I bought a home with a brand new LG Dishwasher. The machine broke in less than a year and LG came out to fix it. The next year it broke again and LG charged me $180 to fix it. Now it's broken for a 3rd time in less than 3 years and LG will not stand by their machine. Now they are saying since I was not the original owner. They won't help even though the machine was never used prior to my purchase. Also their customer service people based in Alabama are extremely rude and unhelpful. I have asked for senior management calls three times and finally got an email. I was told LG would no longer assist me since I was not the original owner. The dishwasher is a lemon. Stay away from LG.
Reviewed Sept. 21, 2016
I had a kitchen aid dishwasher for 15 years with no problem. Updated my appliances and got a high end LG dishwasher. It is so disappointing. Bottom rack keeps falling off the track. Dishes don't get clean - have to prewash dishes. Silverware container keeps falling apart. Worst of all - after 1 /1/2 years it has stopped draining. $200 for a technician to come out. I feel violated. I thought I was buying a good brand and it is a piece of **.
Reviewed Sept. 20, 2016
Have an LG higher stainless dishwasher that has been determined needs to be replaced by tech. Was offered a white may tag and was told only option or 500 dollar cash. Have been trying to get thru to discuss this matter and cannot get thru after waiting hours for some one to answer the phone. No resolution or cannot talk to supervisor. Bad business on your part. No resolution as of yet.
Reviewed Sept. 16, 2016
We purchased these items less than 3yr. ago.1st issue with dishwasher, secured contact with LG, would only replace defective part. Customers responsible for repair, only can use their factory-installers. It was cheaper to just replace with new dishwasher. Now the refrigerator is not cooling. There has to be some sort of being held responsible to their customers. Will never deal with this product again.
Reviewed Sept. 7, 2016
Lasted less than 2 years. The whole bottom seal leaked and flooded the place. This thing is still new... Looks like I just bought it and I check out the bottom and it's plain why it all failed. It's so incredibly cheap I can't believe it worked at all... I am now impressed with LG's ability to make complete and total crap work at all. Amazing **. I foolishly promoted LG based on some early personal experiences with miscellaneous peripherals, now that I have Major appliances with the LG badge I am worried because they seems to all be failing like dying flies in the kitchen. Live just about as long. NO MORE LG FOR MY FAMILY.
Reviewed Aug. 25, 2016
We purchased and LG refrigerator and dishwasher about 2 years ago. Have had nothing but problems with the refrigerator, but it is working for now. The dishwasher will not clean the dishes. Because it is out of warranty, I called to get a service appointment set up only to be told that the price which I had been quoted by two of their representatives had gone up over $100 when I finally got to the department which could schedule the service. $100 in less than three minutes? I was told that it was due to "sales tax". Total nonsense as nobody charges over 60% tax and we don't even pay tax on service calls in this state!
After calling back, I managed to get the price back down to what was promised and secured an appointment for the next afternoon. The next morning I received an overnight-mail package. It was the pump for my dishwasher which had arrived before the technician could even look at the machine. Obviously LG has had this problem many times before if they know the problem before they can even look at the appliance! Why was there no recall of the defective part if the problem is that common? This company is to be avoided at all costs. They will lie to you and will do absolutely anything to avoid accepting responsibility for their worthless products! If there were a negative number of stars with which I could rate them, I would.
Reviewed Aug. 18, 2016
Our dishwasher got some problem 2 months ago. We called for help. Some technician came and changed motherboard without identifying the actual problem. We complaint again then they asked us to take the dishwasher for repair to workshop on 30th June,16 but until today they have not returned the machine yet. We called few times to LG and Best Denki but they told us waiting for parts and 2 weeks ago they said parts has come but until today dishwasher is not being delivered. Very disappointed with services. My wife having tough time since last 2 months without dishwasher.
Reviewed July 27, 2016
I just spent 1 hr and 15 minutes on the phone so LG can "diagnose" my brand new dishwasher--used 3 times! This piece of garbage leaves dishes filthy!!! I heard every stupid excuse why this piece of garbage won't clean. This one is good---we don't have enough water pressure--even though the machine controls the force of the jets via its internal jets. In fact, LG boasts of their "Direct Drive pumps/motor" that supposed to clean so well! It has nothing to do with water pressure because the unit is filled before the wash cycle starts!!! After all the attempts to diagnose the problem via my smartphone, nothing worked. I told them to just get a service repair person out. I was told that if this is the normal operation of your unit, it won't be covered under their warranty and will be charged!!! This LG dishwasher is a piece of garbage, as is their so-called customer service. DO NOT PURCHASE LG!!!
Reviewed June 27, 2016
After two years, our LG dishwasher stopped pumping out the water after washing. Upon calling LG customer service, after having to pre-pay an expensive repair bill, they sent a technician to our home to repair the machine. We are now on our fifth visit and the machine is still not repaired. The repair person just took the new parts, put them in the machine, slid the machine back into the cabinet and left, never to return to complete the job.The machine's quality is poor, parts difficult to get, and service totally incompetent. Avoid this company's products at all costs. They are over priced, do not last, and are difficult to get repaired. We also own an LG refrigerator and after one year, the ice maker/water dispenser system totally failed. We are talking about a two thousand five hundred dollar refrigerator. Again, avoid LG appliances, they are junk! Their repair service is just as bad, if not worse.
Reviewed June 2, 2016
We purchased this dishwasher from Home Depot on 10/20/2014 and we have had problems since purchase. The dishwasher just doesn't clean the dishes. It is a water saver dishwasher but it doesn't have enough water pressure to clean the dishes. After a huge runaround with Customer Service we did receive a full refund but what a hassle. We also have a LG refrigerator which we had to replace the ice maker within a year of purchase. While these products look good on the outside their engineering needs help.
Reviewed May 19, 2016
I bought this dishwasher in January 2015 and it has been a nightmare since I have had it. While under warranty LG had 5 different people out to fix it. I have not been able to use this dishwasher more than able to use it. I paid approximately $800.00 for this dishwasher and the one I had when I lived at an apartment was 100x better than this. Didn't clean well... ALWAYS problems with it. LG would not replace, kept fixing issues with it. I had to have the motor replaced, door replaced, dish soap dispenser replaced 2x, steam vent replaced, hoses replaced, seals replaced and it has been a lemon since day one.
Again, last night after having yet another repairman out and only "repaired" about a couple of weeks ago, it breaks again and won't even come on. Seriously, what a piece of junk. Will never purchase another LG product again. Went out this morning and purchased another dishwasher. The LG is now out of warranty. Oh, and also one of the repairman told me that LG should just replace it and guess what, never heard from that repairman again. They said his work was not up to par... Really LG, I think you're not up to par!!!
Reviewed May 14, 2016
My husband and I bought this dishwasher last May 2015 NEW with the fridge and stove. This dishwasher is probably the worst dishwasher ever!! It's the model with the 3rd rack, sounds convenient right? Wrong!!! It sucks, yes I can put knives and silverware on the top row but it leaves very little space for your glasses. So any glass taller than 6 inches does not fit!! Which means they have to take up space on the bottom rack or I'm forced to hand wash!
Now the bottom row... The lines that are suppose to hold the dishes do not stay standing up. The silverware basket is in three sections that is suppose to lock to together, it falls apart if you just put a fork in it. The large bottom rolling basket is constantly coming off the tracks! It takes 2 1/2 hours to run a normal load and an hour to run a quick load. The quick load does do a good job and usually have to rewash items. I hate this dishwasher and the only place it belongs is in the trash dump! WARNING DO NOT BUY IT!!!
Reviewed May 10, 2016
Hello, has anyone with an LG dishwasher experienced it "whistling" during the cycles? It happens on normal and other cycles. It stopped for a while, but started back up again this week. I had a repairman out a while ago, but he couldn't get it to "whistle" so he gave up on it... Just wondering if others have experienced this and what they did? Also, the silverware holder comes apart all the time. It is supposed to, but it is getting quite annoying.
Reviewed May 10, 2016
I purchased my LG dishwasher on april 11, 2015. I did not purchase an extended warranty as LG was supposed to be a high end appliance company and felt the product would not require service right away. However, I was wrong. One week after my 1 year purchase date, the dishwasher had an oe error code flashing one morning, which I did not know what that meant. So I continue to use it and instead of running at night while sleeping I decided to run before we went to bed. The dishwasher when first starting had a loud grinding noise, which sounded like it was trying to take off and start flying.
I went online to find that this is a problem with the dishwasher and the company does not back their warranty. I started a chat at 8:38 to resolve the issue and remained on the chat until 10:52, with no resolution. I then called the company direct. Spoke with a rep and a supervisor, both of which informed me my dishwasher had no warranty. Only after I had to contact Sears, get a duplicate receipt, upload it to them and they reviewed it. Since I got a discount on my dishwasher due to the door having had swirl marks on the front it voided any extended warranty. Therefore, I like many others will have to pay a serviceman to come repair my dishwasher that I purchased just over a year ago. I would tell anyone looking for any type of appliance. Do not buy LG anything!!! Their customer service is awful and their warranty is ridiculous.
Update 5/13/16: I received from LG names and numbers of authorized repairman in our area. Called their repairman, was told by them "Oh, maam, you are not in my service area." So, therefore, I have no one to service my dishwasher.
Reviewed April 27, 2016
I bought an LG dishwasher LDF7774ST. This dishwasher is not cleaning my dishes. I followed instructions from Troubleshooting manual but still did not clean my dishes. I placed a glass that I only used to drink water with; but it did not clean. It came out dirty. Called LG Headquarters - they sent several Local Appliance Repair Co. but to no avail (8 service calls). At this point, LG representative told me and my husband that they have nothing they could do. I urge consumers to not purchase LG dishwashers because they don't work. They look good but life is not good with this dishwasher.
Reviewed March 21, 2016
My husband and I were recently upgrading our stainless steel appliances. Keep in mind I loved my old ones but my daughter was getting a new house so we thought we would give her ours and get we! I did some research and found the items I wanted at Lowes! I had them delivered and loved the way they looked! After my first load of dishes I was wanting my old appliances back. I called lowes and they told me oh they would never recommend an LG Dishwasher! Not only is the dishwasher horrible it does not get the dishes clean and leaves water and spots on everything but the stainless steel always looks horrible! I've had stainless before but for some reason this brand is horrible! I am now noticing small dings in the appliances. It is just my husband and I were very careful so the durability of these appliances is horrible.
Reviewed March 15, 2016
Man I wish we would have paid for new racks for our old KitchenAid. My blood pressure rises every time, every time I load up this crappy LG dishwasher. The tines are badly located, what is with the big area on the lower rack that had no tines? Because of the rack/tine design, we get about 20% less dishes in this thing. Then it runs forever but that is part of all new dishwashers. I like how sites say to run the water first so the water is hot. Yep KitchenAid heated the water much better. It had a heating element on the bottom that dried the dishes. KitchenAid had a filter on the bottom that was easily removable. The spray arms on the LG are so flimsy. I wonder if they will last 2 years. Errr!!!
Reviewed March 11, 2016
We purchased all brand new stainless appliances including washer, dryer, dishwasher, refrigerator, stove, microwave oven. To our disappointment three of the appliances all have black mold. Just the appliances that have anything to do with moisture. This is not a healthy situation. Please see attached pictures.
Reviewed March 2, 2016
My husband and I bought one of our first brand new appliances last April when we purchased our first home. It was an LG dishwasher and let me just start off by saying that it is the worst appliance I have ever used, which is completely disappointing. Out of all of the machines I have used in my life this one wins the prize of worst dishwasher. First of all, when I am busy cleaning the kitchen I have got to remember to pull out the bottom rack slowly and carefully, otherwise it will just fall off the "track". To say there is a track though isn't really accurate. It seems like LG just decided to throw some wheels on the rack and call it a day. Don't get me wrong, I don't come in like a raging bull and just throw everything open. I just don't think it should have to be in my mind to remember to open slowly so things don't get all thrown off. It's very annoying.
Another issue I have is that the dishwasher doesn't clean! The normal cycle will not clean my dishes. I have to use the heavy duty option in order for them to come out even a little clean. I have always rinsed my dishes before putting them in any dishwasher I have ever used, but this one requires my dishes to be put in completely spot free. If they are not spot free, they do not come out clean. It really is almost pointless to even use our LG dishwasher. Last but not least, the soap dispenser gets stuck quite often! I run the dishwasher on the heavy duty cycle for almost 3 hours, and find out the soap dispenser didn't even open! We bought our machine from Home Depot in Pontiac, MI and can't imagine buying another LG appliance. We were excited to have our first new appliance but were let down. Life's good but LG dishwashers are not.
Reviewed March 2, 2016
No matter what we do the dishes are always dirty. We have to completely pre-wash or half the silverware is unuseable. The thing is a piece of **. LG products are a joke. Every LG product we have bought has broken or worked poorly.
Reviewed Feb. 24, 2016
Spent a lot of money on this attractive stainless dishwasher. After minimal use (work out of town, used it maybe once a month) the pump quit. I live out of town, can't get anyone out here to try and fix it. Guess it's going to the dump, probably only did 20 loads of dishes. Lousy loading racks. Though the interior is quite large, the racks don't seem able to nest as many dishes as my old one. About all this dishwasher does is look nice, stainless, hidden controls, sleek handle. Never ever buy a LG dishwasher. Even if I'd have bought the extended warranty, the pump and service call are not covered.
Reviewed Feb. 24, 2016
Runs silent and cleans well. Steam sanitize, power scrub, regular modes as well as ability to choose wash strength. Standard, under counter. Has very clean lines with no brand on the visible front of the machine. When first purchased, the original dishwasher was faulty and would not work. We purchased through Best Buy who replaced the machine a week later and since then we have had no issues with it.
Reviewed Feb. 24, 2016
Cleans very nicely but is just starting to get noisy. Love the ease of use and the rinsing it spot free. Perfect for a family of 4 but I can see it's going to be too large when kids go to college soon. Modern looking, looks up to date. Wish I had gone with the stainless steel finish but that was much more money. I love the dishwasher but sometimes it's too large like when the kids go away for weekend with friends.
Reviewed Feb. 24, 2016
LG cleans fairly well, but if dishes sit they get moldy. It's quiet when running. Quiet. Would like to have had the racks designed differently to accommodate more sizes of dishes and glassware. White, plain. The brackets supporting the dishwasher broke within a year so my dishwasher is without the side supports that hold it in place. When the dishwasher door is opened, the racks all slide forward and the lower rack goes off the tracks quite quickly.
Reviewed Feb. 24, 2016
It does wash the dishes clean, but is noisy and slow. I like that I can pick a bottom or a top wash or both. It's white, so can go with any kitchen, but is getting a bit long in the tooth. It cannot take really good water pressure as it causes it to make a high pitched sound and water has to be turned back to a trickle. The door did not last long - I am going to call it. The hydraulics of the door have given way and is very heavy - does not affect the wash but is not a good thing to have happened. Other than those things it pretty good.
Reviewed Feb. 15, 2016
Happy with the way it performs. It is just every year, this being year 4, I have had to have a service technician come out and replace the whole pump assembly. The dishwasher starts squealing during the whole wash cycle. Not much at first, but after about a month of running almost everyday, it goes to constant. The noise is quite annoying. Like I said today is the 4th time I am having service for this issue. Thank goodness they offer the extended warranty. I will keep purchasing as long as they offer it. But seriously after purchasing a 800 dishwasher, I am still spending 100 for the extended warranty every year.
Reviewed Feb. 11, 2016
Bought an LG Dishwasher from the home depot. From the beginning it would not drain. Contacted LG and the sent a repair man 4 times to fix it and it still does not work. Contacted them in October 2015 and said part was on back order. Called again today and was told that the warranty was now expired and refused to fix or replace their product.
Reviewed Jan. 31, 2016
I just purchased new LG appliances about 4 months ago. All are ok except the dishwasher. There are two main issues I continue to have. The bottom rack continues to come off track and it appears the design of the dishwasher does not have a large enough track to keep the wheels on track. I continue to have issues with the dishes not getting clean. If we do not pre-rinse the dishes completely, they will come out dirty with the residue dried on. I generally use the "normal" cycle, which takes 2 1/2 hours.
I called customer service and was told that the "normal cycle" is designed to reach a temperature of 96 degrees and have a moderate spray intensity. The agent further explained that this is not a sufficient wash cycle to clean dishes unless they are completely pre-washed! She recommended using "Power Scrub", a cycle that takes close to 3 hours, or adding in addition rinse cycles to The "normal" cycle. I am so disappointed that I spent over $700 on a dishwasher that is not designed to wash dishes! Please DO NOT make the same mistake.
Reviewed Jan. 13, 2016
This is the first step on my mission to educate my friends before anyone buys a new dishwasher. Do Not buy LG brand dishwasher. If you do, do yourself a favor and buy the extended warranty, you will need it. I started having an issue right after mine went out of warranty. I paid for one repair, about $150, and that didn't fix the problem. Then I had a different repair person come out, factory authorized mind you, and he replaced some parts. He was here 3 times for another $350 and the problem persisted. I didn't bother to call him back, just thought I could live with the noise that was coming out because the machine was cleaning my dishes just fine.
However, last night the same error code that started the whole thing happened again. So today I called to speak to LG Consumer services. I once again got the runaround, with the "technician" telling me I had to perform something on the machine and see if it worked. I gave him hell and reminded him how much I spent on the high end dishwasher and how much I have spent in repairs already and I think it's BS to expect the consumer to do anything to try and fix it. The first time I called, he had me running around looking for screwdrivers so I could level a dishwasher that didn't need leveling! So, I told him I wouldn't do what he wanted me to and I didn't expect to have to pay for yet another service call for this crappy machine.
I wanted to speak to his supervisor. When she got on the phone, I went through the whole thing again and of course the parts that were replaced are now not under warranty, so the only thing they could do is suggest I call the repairman again and have him call them to assist in figuring out what the problem. Of course I would need to pay for all of this, since there is no warranty left. I told the supervisor that I don't think that I will. I will go and buy a different dishwasher of another brand before I put more good money after bad. I have already spent more than half in repairs on what I paid for the stupid thing in the first place.
Reviewed Dec. 10, 2015
This has the same style filter as all of my previous dishwashers, but this one's filter assembly does not come apart for cleaning. When the glasses have sandy bits left on them I remove the lower spray arm and the water guide tube on the back and take out the grids, screens, and mesh screens in the bottom. After brushing and rinsing everything I put it back together and it is good to go for another 6-8 months. The problem with this unit is that the lower screens, grids, and mesh is one-piece. It does not come apart. There is trapped grunge inside and I can shake some of it out, but most of it remains trapped.
I called the company. She just kept repeating the manual- "It is self-cleaning, you do not need to clean it, removing it voids the warranty." The manager said to call the repair technician. I ordered her to send me to their service/repair department so they can advise me how to clean this unit. She said they won't speak to me unless I am an authorized technician with an official technician number. She kept trying to set me up with an appointment with a repairman- while telling me that the warranty won't cover this. I will have to rinse and shake the filter unit and hope I can get out; if not, I can order a new one from Sears for $60.
Reviewed Dec. 7, 2015
Stainless LG Dishwasher Model: LDF7774S - Stopped working suddenly this morning, made a funny noise when I turned it on. After reviewing the whole Manual, it still not working. I just called LG. They tried and failed with the diagnostic test. Since I bought it June 6, 2014 not in warranty. Paid $249 for service. Let's see what happened. I am very disappointed. The old dishwasher that came with the apartment worked for 25 years. I replaced it because I just renovated the kitchen.
Reviewed Nov. 29, 2015
We purchased our dishwasher 27 months ago. No extended warranty because LG was a good name. Sure enough it broke down and lg wont sell parts to consumers that can fix it themselves.
Reviewed Nov. 27, 2015
LG has the worst Dish Washer and the customer services are horrible. This isn't well built and smells bad after 6 months. Dish won't stand and will keep breaking as it falls apart. The model LDF7774st, I bought this on 07/04/2014, and it start making metal grinding noises. So I called LG before 1 year warranty is over, and they told me it is normal. I tried to call few more times but they kept saying the same thing. They dragged it and dragged and my warranty is over. Now the LG dish washer I bought it for 700, is completely not working and show AE error sign. I called LG and they are trying to get me in to buy 1 year additional warranty for 400 bucks or 60 day warranty for 300 while they are telling me it will cost me 500+ dollars to fix it. I said ** you and hung up on them. I am so angry at them. DON'T BUY LG!!! IT WILL BE YOUR WORST NIGHTMARE.
Reviewed Nov. 9, 2015
Bought a LG dishwasher from Pacific store inside of Best Buy store in Tampa, Florida last Nov 28, 2014. Even after reading the reviews, stating that the machine left a stranger smell, didn't clean well... I was not totally convinced. :-( BIG MISTAKE!!! REVIEWS - BELIEVE THEM - Yes, the machine is not good AT ALL. The machine is not used too much, but after few month... the smell that was coming from it was incredible disgusting!!! It looks like something had died inside (let me make clear, I do rinse all dishes before I put them inside of the dish washer). Glasses started getting to be white. Plates I could feel there were something being left on them, they do not dry completely. After few months I got 2 guests in my home and the machine got to be used every day... OMG - then I really could see the damage - I finally decided to call for service after 10 month.
CUSTOMER SERVICE - part 2. When I called the LG, they said they could only find me by my phone number, but they did not found me. I called the store I bought it from - Pacific inside Best Buy, they said ONLY by phone number, I gave them, but they would not find me over the phone. So I walked to the store with my phone bill on my hand. THEN THEY FOUND ME.
All this took me another month to deal with. Now I am on the 11 month of my warranty, my time is running out (which Best Buy can find you by whatever info you give them)... Best Buy manager step in, apologize and ask the manager of Pacific to make an appointment for service call for me. Yes, they did, but today I was waiting from 8 a.m to 12 pm and nobody show up. I called the company, and they said, they don't service my area. So I said, "What? So, after me spending all morning waiting, and not going to work, you don't come?" They said they had called LG, and told them they don't service this area, and LG should had given my schedule to another company.
I called LG again... LG said "I apologize... someone else can go to your home on Wed." I said, "I can't not go to work on Wed." They said, "Well, Advance Tech Service, did not tell us that they did not service your area. We cannot do anything." So I said, "Well, again, it's me, the consumer who gets in the middle of Best Buy, Pacific, LG, and Advance Tech Service..." No one wants to take responsibility for the mistake, for my pay day that I didn't make. The LG manager hang up on my face. It's rude, cruel and not right. The only thing I want is a machine that work properly and well, and someone responsible the mistake. LG and customer service - VERY BAD - DO not buy from them or from Pacific.
Updated on 11/12/2015: OMG - the LG service man came to my home yesterday. After showing him my machine, how dirty my dishes were, stainless steel full of white soap, cups of coffee with all the coffee inside, I told about the terrible smell that would come out between washes, showed my cabinet that had some type of damaged on the side due to moisture... He couldn't find anything wrong with it. He said the only problem was "You have to turn your faucet to hot water to a 120 degrees before turning the dish washer on. This is the problem with your machine..." He even suggested that I would install a heater under my sink!?! I have lived in this house for 16 years, and I have had only one dishwasher before, which basically broke after enough use, and always worked perfect. What is he talking about?!?! Please help!!! Its under warranty and do not want to fix it.
Reviewed Nov. 6, 2015
Dishwasher consistently had been flushing and would not work. We've had the repair guy out a couple of times but he acts like he'd rather be somewhere else. We asked for a different guy since he hasn't been able to resolve our problem 3 times. There is no other guy. Now it is flashing. The dishwasher has worked on and off for about a year. We're just getting a new one - NOT LG.
Reviewed Oct. 27, 2015
I called LG service department to warranty my dishwasher pump motor for loud grind\knock noise and found my warranty void due to me diagnosing my own dishwasher (my factory warranty will only cover the part not labor). I offered to send the motor to LG confirm default in pump and I offered to pay a LG service tech to diagnose and confirm the problem with the pump motor and let LG refund me for the service call after confirmation of default, but turned down for both. My only option would have been to pay labor for diagnosis and repair to receive my warranty part for a 6-year-old dishwasher, but does not matter now. My warranty is voided because I diagnosed the problem myself and can't afford to pay to do what I can. Will Never Buy LG Again.
Reviewed Oct. 21, 2015
The motor has stopped working on my dishwasher and it is within the 10 year motor warranty. LG says they will replace the motor, however I need to pay $180 for a service tech to install the new motor. They say the motor itself is free, I just need to pay labor. I told them to send me the motor and I will install it myself, however they refuse to do so. The terms of the contract state that I am responsible for labor, that should give me the freedom to use my own labor, not be forced to pay (and overpay) for theirs.
Reviewed Oct. 19, 2015
Bought LG appliances for our new home a year ago; love the refrigerator & stove, but hate the dishwasher! I too, wish I had researched this website before purchasing. The dishwasher does get bad odors occasionally, & my husband checked the filter in it, but it was clean. I put a cup of vinegar in a wash cycle of dishes & it went away. The reason there was no food in the filter is because we thoroughly rinse, almost wash, the dishes before we run it 1-2 times a week! Very disappointed in the cleansing of the dishes! If a knife had mayo on it when put into the dishwasher, even a small amount, it's still on there when it comes out! Doesn't clean coffee stains out of cups, either. I would never buy another LG Dishwasher or recommend it! It is very quiet, but I would trade the noise, for clean dishes! No other problems so far!
Reviewed Oct. 12, 2015
I purchased an LG dishwasher in August, 2013. Immediately, I noticed that the lower rack frequently fell off the side rails and would become stuck. I would have to lug a heavy rack full of dishes back on track. The reason was that there was no channel or lip to prevent the wheels from sliding off the 1/4" ledge. In addition, the adjustable tines would just fall over, causing the dishes to fall over as well. LG sent me a new lower rack, but the tines still fall over frequently, although not constantly. The tines, however, are too short to support a standard dinner plate and the plates just flop over, chip and don't get clean.
I have also had an OE code twice, which is the drain pump. I have made MANY complaints to LG, resulting in an extension of my warranty. I finally requested a replacement and a supervisor, Redonald, said my extension was a "one time only" extension and they would not replace the dishwasher, despite the fact that the lower rack system is CLEARLY a design defect that could easily be remedied with an aftermarket installed channel. I went online and there are MANY complaints about the lower rack and the drain pump. Do not buy this dishwasher. It's awful.
Reviewed Sept. 27, 2015
We have already had the dishwasher's front panel replaced once because of mysterious stains that appeared (off white/greyish color) and now it is happening again. The shape of the stains are very odd and could not be "splatter" or "drips". Is anyone else having this problem? I believe the stains are coming from within the door.... While trying to get a pic of stains, I just noticed my dishwasher leaks too!
Reviewed Sept. 16, 2015
We have not used our new dishwasher because it leaks in front around door.
Reviewed Sept. 4, 2015
Why the heck would I spend over $1000 with the 5-year warranty that Home Depot sold me for a machine that only lasted 90 days before a major repair happened? It's not Home Depot's fault but the stores have got to start calling out these companies who are selling inferior products and charging an arm and a leg for them. I now have a repair that took 3 days for a service tech to come out, only to tell me that it will be 5 days or more before the part is in and then they will call and schedule the repair.
I understand how repairs might happen but strangely, I had a Maytag that did the same thing at the 90-day mark too! It went on to have 3 other major repairs such as leaking all over my floor and ruining the wood (was a slow leak I could not see because it was under the machine), control panel stopped working at 90 days, would not clean dishes and the final straw was another control panel replacement. All under 1 year. So I got HD to take it back and give me a new machine and guess what I picked out??? LG... big mistake. I did not buy a machine like this to have no working dishwasher after 90 days. I will never buy another LG product. I guess customer retention is not important to this company!
Reviewed Aug. 27, 2015
Purchased an LG Dishwasher Model LDF7551ST in July 2012 (serial number 205KWMK0D259). Purchased at Home Depot, that also installed it. After about 2 years the machine stopped working, with a OE error, e.g. it would not drain. The technician came and found a pumpkin seed in the drainage pump. Fixed it. After few months it did it again. LG repair service came again and replaced the drainage pump.
A month later we noticed that the hardwood floor got swollen and higher. We checked the dishwasher and we noticed that water was leaking from the pump below the dishwasher. He found that a rubber hose was split where it goes in front of sump pump. He was unable to fix the dishwasher since the hardwood floor was swollen and was blocking the dishwasher. Eventually they replaced the sump pump assembly. They paid the damage to the hardwood floor. Now it does it again. It is an infinite loop. They would not do anything else. Bad product, bad company. Beware!
Reviewed Aug. 26, 2015
Dishwasher was within one year warranty period. Called for service. Was told someone would call back. Never did. I called back, was told service technician would schedule a day. Never called. I called back. No service in my town and would have to have a review of my issue. Told to call local repair person and they would cover it. I did. They would not ship the part to him and when I called they said hey never authorized it. Said they escalated my repair to another department and would call back. I had to call them back, this was over 4 months. Final call from them was to call Sears and have them cover it under the extended warranty that I purchased as the machine was now over the one year coverage period even though I called well before the year was up.
Reviewed Aug. 5, 2015
I bought a brand new dishwasher & after installation from the first wash it displayed error codes. Called LG customer service several times. Finally they sent a repairman out who said the motor was seized. The dishwasher literally has run 2 times - the third time we got the LG error code which is a problem with the motor. LG wants to repair a dishwasher which has never worked. I tried to explain to them that I was not comfortable with that but their policy is they will not replace a unit until it has 4 major repairs in 1 year. I told them this was broken from the factory. They said there was nothing they could do but repair it.
So far we have been without a dishwasher for almost two weeks. I am apparently going to have to either pay to have someone take it out, return it & buy another dishwasher (which LG cust service told me was a good idea) or do that myself with no compensation from LG. I even told them I have an LG phone and LG big screen tv but I will not buy LG again if they don't fix this & they didn't seem to care.
Reviewed July 19, 2015
Have a LG Dishwasher Model LDS4821ST. After purchasing this and about 2-3 months later notice a bad odor. A few days after cleaning dishes it smelled like something died in the unit but the smell was inside. After putting off calling LG I could not stand the smell any more so I emailed them. They e-mailed me back with recommendations such as "Check your disposal for odors and try putting in vinegar and run a cycle with no dishes." Did not help the odor still there.
A few days later this was still barely in warranty. I emailed again and they gave me a claim number and a repair service to call, the service guy said "You still have to pay and that claim number is a conversation number not for me to charge LG. Repairs that would cost $300 and replace a part is up to me and you will not have the odor again." Yeah right I think it a bad design on the draining system that bacteria starts to develop. They do not stand behind their products. I even stated in second email that if the service guy says it's my fault I would pay for the call. At this point I am probably going to buy a different brand. My KitchenAid lasted for 12 years with no issues.
Reviewed July 16, 2015
The rollers on the bottom tray do not stay on track and as result it has to be lifted to move it in and out. This dishwasher was purchased after reading the reviews and installed in a new home.
Reviewed July 12, 2015
Spent approx. 8000.00 on new high-end kitchen appliances 5.5 years ago (all LG) the dishwasher was very quiet but didn't clean as well as our old Maytag but I understand they use less water and so on. We bought the 4 year extended warranty. 2 years in we noticed that stains on our utensils and found that our upper rack had rusted out. We called future shop and they sent us to the repair company. The repairman came out looked at it and ordered a new rack. 4 months he showed up with a rack and while putting it in he broke it. He said he would have to reorder. After 6 months and endless phone calls he told me due to poor service from LG he is no longer fixing LG products. I took my rusted out rack to future shop and told them to exchange it with one out of their units... They would not do it.
2 weeks later I had a new rep with a new rack. Only took almost 1 year for a new rack. 4 years in I noticed water on the floor under my fridge. Found the factory water line on the back of the fridge was split. Called for service. They said 2 weeks before they could look at it. I gave the repairman the part # of the piece I needed. He told me LG makes him go there to physically diagnose the issue... Are you kidding me... The hose is split. I went to the hardware store bought a piece of water line and installed it myself. 6 buck fix. Now my dishwasher pump has packed it in warranty ended 3 months ago. Estimated repair 500 dollars. A new Maytag dishwasher is 700 so going to add to the landfill 1 great looking LG piece of crap.
Reviewed June 29, 2015
We could not solve the smell problem. Whether it be winter or summer, sanitized or dirty it smelled. No solution worked. Finally we noticed the door getting heavier and heavier and now simply drops to the floor like a 200lb rock. Kinda scary if you're not holding it securely. And NO, it's not due to a poor shock absorber or hinge damper - it's simply heavy. We have put 2 and 2 together (wife and I are geniuses.. Not) and determined the smell is probably not solvable because it's inside the door now. What to do???
Reviewed June 10, 2015
I bought a new LG dishwasher from Lowe's. It had to be replace after a month. It leaked. Returned for exchange. LG dishwashers are horrible.
Reviewed June 5, 2015
We purchased a LG dishwasher from hhgregg Feb 2014. May 2015, the dishwasher gave out. We thought LG products were good. We paid over $800 for the LG dishwasher. The technician who came to assessed the LG dishwasher was improperly installed. In reading the reviews 279 owners of LG dishwashers felt the LG dishwasher was a joke, poorly designed. We replaced a Magic Chef dishwasher, that was over 27 years old, and still was in working order. The stainless LG dishwasher looks smart, but in reality the dishwasher is crap. LG corporate office said they will not repair the 14 months old LG dishwasher and if we were not satisfied sue them in court. I will.
Reviewed June 3, 2015
Purchased this dishwasher 4 years ago. Last week we started getting the code "PF" which means power failure. From the LG comments posted, they would lead you to believe the power supply was interrupted and the PF is only a code and not a failure/fault code. Turns out it was a fault. We turned it on last night and the control panel immediately burned out. Saw some sparks/flashes and a puff of smoke and electrical smell. Dishwasher was then disconnected from the power source. If you have the PF code you should note this is very probably the control panel shorting out. Unfortunately, dishwasher failed just outside of our extended warranty period. We will definitely switch brands. Dishwashers should last longer than four years!!! Definitely dissatisfied with the LG dishwasher.
Reviewed May 31, 2015
We purchased a LG dishwasher model no. LDF8764ST ($800) four months ago and after using it ONCE, it stopped working and would not power on. I was not able to return the dishwasher where purchased and was informed that I had to deal directly with LG. I called LG and was scheduled a visit from a repairman. The repairman never showed up (took time off from work), so I again called LG. I was informed that the repairman had not received the ticket from LG.
I indicated that since the product was defective (it worked once) and I was not comfortable risking taking another day off from work and having the repairman be a no-show again, that I would like the product either replaced or receive a refund. I was told that my only option was to reschedule the repairman. I declined and purchased a different dishwasher from another manufacturer that has worked like a charm since it was delivered/installed. This has been the worst product and service I have ever encountered.
Reviewed May 31, 2015
We bought an LG LDF7551ST dishwasher about two years ago based upon positive consumer ratings. I even recommended one for my parents. After about 6 mos, started to hear a high pitched screeching sound - I read other consumers experienced the same problem. Repair person said it was a bad ball bearing in the motor. Replaced the motor... Unfortunately, my parents had to replace their motor as well. Now, our dishwasher doesn't dry at all. Excessive amount of water after a normal wash cycle. Will never purchase another LG product - going back to a Bosch.
Reviewed May 30, 2015
Purchased LDF6920ST from Pacific Sales in 2011. Major leak and since dishwasher was moving from under cabinet, we called the installation company. The guys came out and replaced the water hose, and reinstalled the dishwasher. They turned the dishwasher back on and the water continued to leak from the bottom. Since they are installers, they checked the best they could for additional hose leaks but could find none. They recommended we get a new dishwasher! Shouldn't a $639 dishwasher last more than 4 years?! I'm not happy.
Reviewed May 28, 2015
LG LD1452WFEN3 - Purchased February 2015, it's May now. Had approx. 4 call outs, dishes never clean, mostly never dry. Initially came up with the OE symbol. Unit was apparently not draining due to installation, unit removed, rebuilt. Technician excellent but the dishwasher is very very unreliable, simple product like kids' yogurt doesn't wash out of plastic cups. I paid $798 plus $30 to have it installed. Waiting now on feedback and responses from LG and store I purchased from. I will not buy new or LG again. I have not had 1 successful full clean from it. Thanks.
Reviewed May 23, 2015
Bought a LG dishwasher 3 years ago and it needs to already be replaced. I am very disappointed that this unit went bad so quickly especially since previous dishwasher lasted longer than this LG unit. Hope if we decide to purchase another one at Home Depot we have better luck. Otherwise we will go a different direction. Thanks.
Reviewed May 19, 2015
Our 25-year-old Kitchen Aid dishwasher died and sadly our landlord replaced it with an LG dishwasher. Whether it works to our satisfaction has yet to be seen; the design is my big complaint. We are bending over literally almost to the floor to load the dishes. I own some giant pots, but none big enough to justify the enormous gap between the top and bottom shelves. It's ridiculous. I actually stubbed my toe and injured myself on the open door, which practically rests on the ground! The prongs are lined too far apart to economically place small dishes and plates and all in a row, so attempting to find a sensible way to group like dishes and glasses is pointless. Fortunately, we hadn't thrown away the utensil tray from the Kitchen Aid; I don't understand the covers on the junky LG tray, some of which stay open and some don't. It's just a cheaply and poorly designed, impractical product.
Reviewed May 13, 2015
My LG Inverted Direct Drive Dishwasher is 9 months old. Fortunately, I have had no serious problems with my dishwasher, however, it doesn't clean very well (Dishes have to be washed before hand) and it takes 2 to 3 hours to wash. I have a large family so we have to run several loads daily, this machine takes up too much of my time. Another complaint I have is it has a lock on it to lock the keys but it doesn't lock the power button so my baby turns it off in the middle of cycle. This is even more frustrating because it takes another 2 to 3 hours to cycle. I wish I would have kept my $200 Hotpoint - it was much better.
Reviewed May 12, 2015
We have had the dishwasher 3-4 years, it has been working fine. Then I start smelling something and take of the panel. A wire had come loose and melted the side then started melting plugs. After I had taken everything apart I found that not only had a wire come loose but the left side of the washer was rusting. See pics. How in the world does this happen in such a short time with everything is suppose to be sealed. LG told they couldn't or wouldn't do anything because it was out of warranty. I guess if you get a couple of days out of warranty watch out your house, could burn down because for shoddy labor. Never buy an LG again.
Reviewed April 13, 2015
In October 2014 we purchased a very nice Stainless LG Dishwasher - Model: LDF7774ST. The first week we had it the motor went out. LG replaced the dishwasher. Back in January of 2015, the so called quiet Dishwasher started making a lot of noises and had to have the dishwasher serviced. Now, the LG dishwasher will not drain. We have cleaned out the filter and the drain and nothing works and now have to have it serviced yet again. Three times in six months on an $800 dishwasher? Will never purchase an LG dishwasher again.
Reviewed April 12, 2015
I just had to replace a four year old LG dishwasher. This was the worst dishwasher I have ever owned. The rack system was poorly designed and engineered. The wheels were brittle and broke easily and very costly to replace. The control panel had to be replaced twice and although part of the warranty, it still was costly to replace. The motor was very noisy and recently stopped working altogether. I just purchased a Bosch dishwasher as a replacement and am sure it will be much better than the LG. This is the last LG product I will purchase. Poor engineering and poor customer support.
Reviewed April 10, 2015
We have owned so many LG products and have loved them all. My complaint with the dishwasher is that it takes two hours to run and does not have a dry cycle. No one told us that at purchase. Have had for three years and no real problems except as stated.
Reviewed April 7, 2015
I too made the mistake of buying LG appliances. My dishwasher motor has seized. Never felt the dishwasher worked correctly. 1/2 time soaking wet and 1/2 time dry. The utensil basket pieces broken out on the bottom. The machine is very loud. Takes a ridiculous long cycle of two hours to wash dishes. My wash machine is also now acting up and I am getting frequent error signs. If you want appliances to last longer than 4 years look elsewhere. Foreign call center with little to no customer service.
Reviewed April 4, 2015
Have it for 5 years now and it works excellent. Light load or heavy it just does not care, heavy duty machine. We are a big family and have our relatives over for party, birthdays and anniversaries. I'm very happy with this product from LG and recommend it to my friends and family.
Reviewed March 26, 2015
Buyer BEWARE! Never knew a dishwasher could have so many problems. Sure wished I checked this website before purchasing. Won't even go into all the details because by now you have read all of the many negative reviews posted before me. Save yourself not only time and money but all the frustrations you will definitely get if you choose this particular appliance. There are many more to choose from so RUN away from this one...even if it's free! No joke!
Reviewed March 23, 2015
This stainless steel dishwasher is only 2 1/2 years old and must be replaced. I have struggled with dirty glasses and dishes the entire time. The washer "sweats" after cycle finishes and leaves a gritty film and smell. The inside has developed a nasty clouded surface that must be wiped out with each use. The rinse aid helps only a little and I have also used vinegar and CLR to clean it out. Nothing works. A repairman ($75) said the arms were hopeless clogged and recommended buying a new washer. This one cost over $750!!!
Reviewed March 19, 2015
We purchased a new LG dishwasher. After the 1st time using it came up with LE error. Paperwork mentioned problem with motor to call for service. I contacted LG service. She took down my information and told me she could not get it repaired for approximately 2 weeks. I then called Conn's service and they stated they would get back with me within 48 hrs. 48 hrs came and went so I called back. They stated they can't find a repairman in the area. This was unacceptable so I contacted 2 other managers before I got any thing half way accomplished. They had to send a man to my house to verify it was getting the error code. They then decided yes it needs replaced. This should not be allowed. I just hope I can stop this before it happens to anyone else. Needless to say they are SUPPOSE to deliver a new one Friday.
Reviewed March 9, 2015
I took delivery of my LDF7551ST on 4/4/2013 from a Home Depot appliance delivery agent! The first OE error MESSAGE CAME 2 weeks later. Downloaded app, diagnosed issue, wash, rinse, repeat a minimum of every other month. LG absolutely NO help. Will be taking out and buying a Bosche. NEVER ANOTHER LG APPLIANCE as the refrigerator delivered the same day has some problems too!!!
Reviewed March 9, 2015
We bought an inverter direct drive about 5 years ago from Home Depot and shortly after we had it, it did not clean very well. We called and they came out and changed the pump and it worked for a short time. The second time they came out they looked at it but did not much seem to care. The dishwasher has not worked properly since we have had it. The dishwasher that we got rid of and was way much older cleaned better on its last leg than this one did. Do not buy LG products.
Reviewed March 2, 2015
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Reviewed March 1, 2015
Has OE code which means it won't drain. This is the third time in less than three years. They come out to repair and of course, they have to order the part which takes another week and lasts 3 or 4 months and we get to call again. They won't replace until they get the call 4 times.
Reviewed Feb. 26, 2015
Purchased an LG dishwasher less than 5 months ago. We were doing a kitchen remodel so it has only been used the last month or so. I have never been so dissatisfied by an appliance. The dishwasher is designed poorly (we purchased the unit with the three racks - the top rack being slim and designed for spatulas, knives or small items). There is no correct way to load this machine as all the racks and prongs fall over during the cycle. The dishes are not clean - I hand wash everything before it enters the machine and they are worse when they come out than when they go in.
The machine takes over 2 hours to run on a normal wash/dry cycle and the dishes are not dry, they come out saturated. The machine is not dry and requires cleaning after every cycle. The soap spills out of the door and somehow ends up on the outside of the front door. This is the worst dishwasher I have ever used and if I am unable to return it, I will feel criminal giving it away for free. I recommend not trying your luck and going with a different brand. This cost over $800. Awful.
Reviewed Feb. 21, 2015
Unfortunately we did not read reviews before purchasing our LG Model 5040ST Dishwasher in June 2013 through a local Home Depot. We were replacing a dishwasher that had run well for several years but which finally sprang enough leaks that it could not be patched and we also hoped to improve the water usage/efficiency with a newer appliance. We liked the efficiency ratings, noise ratings, and features for the LG and got a great deal on one normally priced at nearly $700 for a mere $498. The plastic components discolored very quickly and became gray and somewhat brittle. However, it continued to clean, although it slowly became progressively more noisy. Two months ago we got the dreaded message that the motor was seized.
Calling LG, I spoke with "Bryan" who I finally had to ask to stop eating while talking with me so we could get through the call a bit quicker. I explained at the beginning of the call that the motor had seized according to the diagnostics. At the end of his script of questions, he asked me what the problem was. Ultimately he told me it wasn't in warranty and I had to tell him that the parts were still under warranty. He agreed, but then told me it would likely cost $75 for a visit and around $200 in labor so he wasn't sure it was worth repairing.
When I told him I would like to get the contacts of the approved repair folks, he gave me two numbers. He then asked me if he could have my email address so they could send me promotional materials about other LG products. I told him that a dishwasher whose motor seized after less than 18 months of use was not a great advertisement for the brand so no, he could not have my email address to promote other products. We have had four dishwashers in 40 years. Each has lasted 8-9 years minimum - and one we simply left behind in a move and it continued to be used by the people we left it with for several more years.
The dishwasher is very attractive and still looks brand new. After my husband and I talked through what it would cost to get this repaired - with the same type of motor that seized after just 18 months, and with the clear lack of care or pride of ownership by LG representatives, we decided there was little point and we are putting it out on the curb. Instead, we went back online to renew our subscription to companies that we trust that rate appliances and next time we will do more research first. I have no illusions that LG cares one bit about their products or they would have better trained personnel on their call centers and they would have a product that meets minimum expectations for a common household appliance. My only reason for submitting this review is to hopefully help someone else make a more informed decision. I'm just so sorry I didn't come here first.
Reviewed Feb. 20, 2015
Had LG, only few weeks was clouding dishes. Called customer service, could hardly speak English. No help. Tech on phone did not work. Tech came out checked and gave us a few hints. Continued problem and friend told me how to solve it on my own. Problem yesterday with drainage. Appointment today. Did not show even though called and verified time. Did not show. No record. CS could hardly speak English and would not give me any help. They gave service wrong phone number. Tech finally showed. They had given me wrong number. Person who came out solved problem. Bad machine and CS. Do not buy.
Reviewed Feb. 19, 2015
Wish I never bought this dishwasher. I had it fixed when it was less than a year old, replaced a plastic wheel that used to be made of metal. It made a loud screeching noise. Makes noises off and on that are LOUD. You never know when this will happen. Soap door doesn't always open. Top rack started rusting out in the second year. Was told too bad so sad, not covered, ever. When I called for service, can't remember which problem it was, there are more, was told they wouldn't come out because they were having a problem getting paid from LG. Great! Call back in a month or so, we'll see if they are paying their repair bills! Ok! Called LG for another extended warranty, they said no. It's up to them, and because I'd already called, I guess they knew they would have to pay out on it, so they wouldn't extend it. Now I also bought the double 30" oven, and I love it!!! NO problems, it's been just over two years now.
Reviewed Feb. 18, 2015
After less than a year began having OE error codes appear and dishwasher stopping in mid-cycle. Did diagnostic over phone with LG and said it was probably pump. Read reviews and saw some who said they replaced pump, control board and no better. I used shop vac to suck out water, then took long time balancing dishwasher, then re-routed drain pipe up high, instead of cabinet floor. Has worked since with only filter cleaning every few loads. Still a horrible machine, but working for now. Hope this helps. Good luck. Next purchase I will read ALL reviews before buying.
Reviewed Feb. 8, 2015
I purchased the LG Dishwasher LSDS4821ST on Nov 30, 2008. I have only used it 3 times since 2008. The dishwasher left too much water in the machine after drying the dishes. The dishes also were not clean nor were they dry. I did call for service during the warranty period only to be told that the left over water is normal, and that the dishes were air dried with a new lg system. The few times that I used the washer I had to clean the excess water at the bottom of the inside of the machine. The dishes were also wet. The last straw was when the dish soap dispenser would not open. That was in 2013, and I have not used it since. The LG customer service gives you the run-around. I have an LG washer and dryer with plenty of problems. Do not buy LG anything, not even a phone.
Reviewed Feb. 7, 2015
I have never written a review but am so dissatisfied with my LG Direct Drive Dishwasher (paid over $800) - I felt compelled to warn others. I have hated it from day one mainly for the design of the racks. Although the tines look evenly aligned they do not hold my dishes upright causing them to fall over. I have rearranged them hoping to find better placement but to no avail. The glasses on top fall over as well causing a number of them to break since purchasing just over 2 months ago. They clang into each other while washing. This morning was the last straw when I discovered 90 percent of the coffee cups and glasses were caked with debris and need to be washed over. I hate this thing. Buyer beware - model 406KWELS3892.
Reviewed Feb. 7, 2015
We purchased an LG Inverter Direct Drive dishwasher from Home Depot. Right after our warranty expired the dishwasher did not drain. A repairman came out and replaced the pump, costing us $160. In less than two months the problem is back. The repair labor was warrantied for 30 days, which has now passed. So we will again have to pay $75 just for the repairman to make a diagnosis. I have checked the hose, and kept the filter clean, though this is not something I ever had to do with any other dishwasher. LG dishwashers are very badly designed, and LG does not stand behind their products.
Reviewed Jan. 22, 2015
Newer LG stainless steel dishwasher came with home we purchased 2011. Had to fix after two months of move in. It wasn't draining. Fixed then it had to be fixed. A few months after that, it wouldn't turn on. It has constant mold problem. I ran with bleach, I wipe between rubber molding inside where mold is with bleach, run vinegar cycle clean. Find mold on cups and mold grew all over wood handle item. Some rust on inside sides, 2 hour run time. Power button is way too sensitive, starts on own as bumping against it starts it. Also the tines on bottom rack are so close that front part bottom rack is unusable and top rack doesn't hold glasses well, had several glasses break. Bad design all around, bottom rack is very low to floor. I would never buy an LG dishwasher.
Reviewed Jan. 7, 2015
I am incredibly angry with LG products as well as their customer service. We bought an LG steam dishwasher from Best Buy and paid for install. After around 2 decent years, we received an error message. Contacted LG immediately HOPING they would send someone out as we NEVER called prior at least to "look at it." They hire local subcontractors so I was charged a $75 fee just to take a peek. I was told the dishwasher wasn’t level and the drain line needed a bigger loop to drain properly. Thank you and on his way. The dishwasher performed for about 5 cycles and three weeks later before last evening "rinse" cycle that flooded my brand new kitchen and there's water all under the floors. I'll call again but I am not sure I am going to get anywhere. TERRIBLE product. Terrible service. A big fat F from me. Now I have to hire Servpro to come out and dry the floors... rip out my brand new flooring... I am out of pocket for way more than the dishwasher cost. They should have a class action suit against them. I am sure we all suffered more than just the cost of the dishwasher!
Reviewed Jan. 7, 2015
I have an LG dishwasher purchased for over $800 in 2012. I am only home 1 week a month and run maybe 1 or 2 loads so this dishwasher has had very little use. It has now quit draining at the end of the cycle, I have checked the hose for kinks or clogs as suggested. It will drain before starting a cycle so it is not a hose problem. Apparently this problem is not covered by warranty and as I live in a rural area a service call will cost me at least 3 hrs just for travel time. It seems repairs may cost me more than a replacement. I can see by other comments on the web that this seems to be a common problem. DON'T BUY AN LG DISHWASHER. TOTAL WASTE OF MONEY!!
Reviewed Dec. 31, 2014
I ordered a lg dish washer on 12/28/14 and it was delivered on 12/29/14. The installer tried to make it work after several hours and it simply would not work due to something I am not sure what, but the installer said it was defective.
Reviewed Dec. 29, 2014
Does not dissolve deferment. Tried all kinds per repairman. Run hot water in sink. Very hot. Dishwasher water is 80 degrees.
Reviewed Dec. 26, 2014
I'm very disappointed with the LG dishwasher I purchased a little over two years ago. I cannot believe after two years of maybe 100 uses (generous estimate) it already is useless. It will sometimes work and most of the time automatically shuts off. I did not purchase an extra warranty since I had a Whirlpool at my rental unit (over 7 years old, maybe more!) and did not have any trouble with it. When I called the service center they basically said I would have to pay for the service call, labor AND parts! I will NEVER buy an LG product again!
Reviewed Dec. 20, 2014
This design of this dishwasher is a nightmare. I've actually read the manual on how to load this dishwasher thinking maybe I was doing something wrong. There is nowhere in the dishwasher where plates stand up. The tines are awkwardly placed, and continually fall down, so maybe a few bowls can go in, but they land flat on their back, pointing up when tines collapse (not exactly conducive to cleaning). It's as though the bottom rack is made to handle a couple of large pots and maybe two or three bowls. The top rack is also strangely designed and again has very little capacity to handle many dishes or glasses. When the bottom rack has dishes in it and I open it, the weight on the door causes the whole machine to start falling out of the wall. I've probably owned ten dishwashers and can honestly state that I can't even rate this as working. I'm literally having it replaced and throwing it away if I can't get Home Depot to take it back... It's less than a month old but I just cannot stand it. I'll pay twice for installation but it will be worth it because otherwise I'll be washing everything by hand. I also bought LG refrigerator and micro... nothing special about them, but I guess I should be grateful they work.
Reviewed Dec. 16, 2014
I have had the LG6810ST for 8 years. It has never washed very well. It sometime did not drain. Now it does not drain at all. At the end of the cycle it just beeps and it remains full of water. The water drained out with a gravity feed into a low bowl - indicating that the drain hose was not clogged. I pulled it out and checked all the drain hoses anyway. No clogs. I pulled out the drain pump. No problem. I see other posts where the drain pump was replaced without fixing the problem. I paid over $800 for this machine and I expect these things to last 20+ years. I think I am going replace this machine. I purchased this machine at Home Depot in January 2007. I thought LG was a good brand and I paid the extra for stainless steel.
Reviewed Dec. 4, 2014
I have gotten very little usage from this LG dishwasher since I purchased it a few years ago. It has been one problem after another. I had not used it for approximately 8 months. When I DID try to use it, it gave me the "oe" code (Again). When the repairman came out, it was clogged up, he really DID not believe that I had not been using the dishwasher. Also, now the rubber and the sides that should be welded down is now coming loose. It cannot be repaired!!!!
Reviewed Nov. 26, 2014
After about 1 year of having this dishwasher (LDF7551ST), it started not draining OE error code. I replaced the pump, didn't work. I blew out the drain hose, worked for a couple of loads. I have removed the filter and made sure that it is spotless. Checked the plumbing to ensure there were no blockages. I will never purchase another LG dishwasher.
Reviewed Nov. 18, 2014
This is the worst dishwasher I have ever had in 43 years!!! It consistently does not clean the dishes. I have to run the hot water in the kitchen sink, turn on the high temp rinse cycle and after all this, the dishes are still not clean!! I paid 1300$ for this junk. Will never buy LG again!!!
Reviewed Nov. 15, 2014
We bought a LG LDF7561ST dishwasher just over a year ago, started having issues with it not draining. Had the tech come out - said the hose was clogged, worked for one load. Second load did the same thing. He came out again. He said it's the pump, replaced it when the part came in. Again worked for one load and second load won't drain. Then he replaced the control board still doing the same thing. Now he says he doesn't really know what's wrong so now he's blaming the problem on our plumbing in the house. My house is 12 years old, never a problem with anywhere else and the kitchen sink drains perfectly fine. Still not fixed, had a Maytag in there for 11 years and never a problem. DO NOT BUY LG DISHWASHERS!
Reviewed Nov. 14, 2014
Dirty dishes!! This is what I have been dealing with since I purchased my new top of the line LG dishwasher. It was the most expensive LG dishwasher on the floor. Purchased kitchen full of LG products which were high dollar products in order to get the best!! However, not so. There is a residue that is sitting on the bottom which is even present after I ran the empty dishwasher with a dishwasher cleaning agent. Water also sitting in the bottom. I have contacted LG twice and spent approximately one hour on the phone with a technician. Still not cleaning properly. LG refusing to cover the cost of sending a technician to my home. No future LG products in my home!! LG does not take care of its customers.
Reviewed Nov. 9, 2014
I have only had this product for 6 months and not only will it not run but the tech came out to "look" at it only to find that it needs a part that is back ordered. I paid way too much for this product for it to break this soon and for it to be this much of a hassle to fix. I have an event at my home this weekend with 11 people and NO working dishwasher, and no idea when it might be fixed. If LG can't provide the parts for their products, then they need to replace their faulty machines!
Reviewed Nov. 7, 2014
Bar none, THE worst dishwasher (dishwasher is an oxymoron) we have ever had. Worse even than the defunct one we replaced. I rinse all dishes but when I unload it I sometimes wonder if water touched anything. Also the soap is dried on the interior door, hello! Does it even rinse the door off? I gave it one star because it is indeed quiet but I have resorted to washing dishes mostly by hand now if I want them all to be reliably cleaned.
Reviewed Nov. 5, 2014
I've done everything that I could think of to get this dishwasher to clean my dishes. I've tried every type of soap, vinegar, rinse aid, pretty much washing the dishes before putting them in the dishwasher and they come out dirtier than I put them in. This dishwasher hasn't worked correctly since I purchased it. I never had a lick of trouble with my Kenmore. I'm so disgusted and won't purchase another LG.
Reviewed Nov. 3, 2014
One month after purchase dishwasher would stop 20 minutes into cycle and display power failure. Called Customer service and told a visit from repair would happen next day. Never arrived and phone call to service center never responded. Dishwasher would complete cycle after restarting 2-3 times and now will not operate beyond 20 min. PF
Reviewed Oct. 28, 2014
Direct drive stainless dishwasher from Home Depot - Does not clean dishes despite pre-wash and addition of vinegar with liquid soap. Beyond poor design, have replaced the mickey mouse sliding dishwasher door twice! No more LG for me-poor design and low reliability.
Reviewed Oct. 28, 2014
I own LG dishwasher LDF8072st. Purchased 8/13. 3 weeks ago, I rec'd an error code which determines a leak. I spoke with LG customer service who authorized repair under extended warranty. 2 different companies have been here a total of 5 times. The machine is still not fixed after installing a new door panel. Today the tech. informed me that they ordered a new pump to be installed November 11. I will be 5 weeks without a dishwasher. I have taken 4 days off from work to be here with a repair tech, and one Saturday. LG refuses to replace the product and gives me a different answer every time I call. They just "apologize" for my inconvenience.
Reviewed Oct. 25, 2014
We have purchased an LG dishwasher about 3 years ago and have nothing but issues with it. In the first year the main board had to be replaced because it had just stopped working after hearing a humming noise coming from the motor. Since then we can not use the normal cycle since an "error E1" comes up. Also in that cycle it will continue to pump out the water even if it is empty. So we are using the power scrub cycle since we use it everyday sometimes twice a day. The problem we are dealing with now is that we have to fill it during the cycle because it just does not fill with enough water. You will know when it sounds like it is grinding up debris inside.
After filling it runs quietly. If we don't fill it the dishes come out dirty. The weird thing is it will not show the "error E1" at all. It will continue to run till the end. We bought this dishwasher on sale and thought we were getting a very good deal. Now we know why we only paid $400.00 for this. We will not buy another LG dishwasher in the future after our experience with it and reading the other complaints from others.
Reviewed Oct. 7, 2014
For the last 2 years I have not been able to use my dishwasher. The reason is when it goes through a cycle it comes out smelling. I have had 5 repair man out here and they say there is nothing they can do - it's the dishwasher itself. I paid over $1000 for this piece of junk. The only solution that they gave me was to go to a hardware store and get an item that you put into the dishwasher and it's supposed to clean it. Needless to say I still can't use my dishwasher. When I bought all my appliances stainless steel this was supposed to be the best. I live on Social Security and it's going to be hard for me to go out and buy a new one. It will not be an LG. I was literally washed the dishes before I would use the dishwasher. Now when I wash my dishes by hand at least I know they're clean. I am very upset with this product. I have never complained to consumers but in this case I have to. Beware and if you do decide to get an LG make sure you have a very long extended warranty.
Reviewed Oct. 6, 2014
Our LG dishwasher is only 2 years old and had to have a tech out to advise us to why our dishwasher is not working. We were told the motor is seized! Seized? We wash the dishes once a day....how could it be shot? It will cost us alone $200 just for the part and then a tech fee to install. $$$$.
Reviewed Sept. 24, 2014
This dishwasher cleans great. The problem is that every couple of months I get an OE error which indicates that there is a clog or blockage. Our filters are always spotless yet this continues. The way I fix it is to disconnect the drain hose at the sink and use a shop-vac to suck all the water out of the dishwasher. This thing is way too sensitive and after reading all the reviews I realize I made a mistake by buying it.
Reviewed Sept. 8, 2014
After the fourth problem I requested a refund because the washer was not working properly and I was told by a supervisor that all that could be done was to keep repairing it. They would not refund my money or replace the machine. I paid $ 1100 for it.
Reviewed Sept. 2, 2014
I bought this LG dishwasher 1 year ago and this is the WORST, WORST machine ever I have and so has my husband called the company. We were told to change soaps to Cascade liquid. We have tried pods, powders and other brands. My dishes still come out dirty, Glasses with grime and I use Jetdry also. WE have changed the dial to the highest number, tried everything we were asked to do. Why would someone spend the money on a dishwasher to have to WASH the dishes BEFORE you put them in the dishwasher? There is always soap residue in the machine after each use. I was willing to agree on LG sending out a repair specialist of LG to look and/or repair but now I just want it removed from my home. I will NEVER EVER buy a LG appliance again. I will stand by the other brand.
Reviewed Sept. 2, 2014
LG LDF6920ST Dishwasher - I bought this dishwasher in the spring of 2011 and in August 2014 the dishwasher will need to be replaced. This dishwasher was not abused and is in a 2 person household. Initially I smelled an awful smell of burnt electrical coming from the dishwasher and now it won't stay on. I'm afraid it will catch the house on fire. An LG registered service person cost $89.00 for the service call and $150.00 per hour not including parts. I read online about other owners of this model dishwasher having to repeatedly change the motor and the water pump. I am going to replace this dishwasher after only 3 years use. I won't be buying another LG product anytime soon.
Reviewed Aug. 31, 2014
Bought the LG direct drive dishwasher in May 2012, worked for 2 years then stopped working. We had a repair person come out and they replaced the motor and drain pump which didn't fix it. They came back and replaced the motherboard which didn't fix it, then replaced the water inlet and it worked for 2 months and now it's not working properly again, not drying dishes. I think it's the heating element this time, ridiculous.
Reviewed Aug. 25, 2014
This dishwasher was bought April 2013 and since we got it, it has smelled. First like something burning then like garage and it still continues to this day. Service men tried to tell us that it was just new, then to use vinegar and open the door when finishing a load. It still smells and we are so sorry we bought the three LG products. Fridge, washer and dishwasher. On the cup I rubbed my thumb and you can see how easy the stain comes off. The bowl needed a little more effort, but it can't clean fresh chocolate pudding from a dish. The washer has a gap where it makes the cloths move that is too big and coins get caught and rips the cloths.
Reviewed Aug. 22, 2014
Purchased LG dishwasher 2/20/14. Had to redo plumbing to accommodate dishwasher. Did not get it installed for a month, therefore unable to return to Home Depot when it wouldn't clean my dishes. Called LG. Was told I was using wrong detergent and needed to add a booster. That made no difference in the cleaning. After 4 service calls, replacing the sump motor and the main board, it still does not clean the dishes. LG corporate customer service says that it works and that the problem is that I have hard water (never mind that my 13-yr-old Maytag cleaned my dishes). Stated there was nothing else they could do and maybe I should consider getting a water softener. Will never buy another LG product.
Reviewed Aug. 15, 2014
I bought an LG dishwasher 3 years ago. Read reviews I could find at the time. They weren't the top of the line but they were reviewed better than middle of the road. I wanted it to be quiet and clean my dishes well. That lasted about 6 months, called them and they told me that all dishwashers make noise. I asked them why the dishes weren't drying completely, they told me "the inside of a dishwasher is always going to leave some moisture on the dishes." Really, that was their answer. Quit draining this week, well that's not true. It drained all over my kitchen floor.
Finally found a repairman to work on it. Guess what, repairmen hate LG dishwashers too, if they will even work on them. Repairman told me if you can afford to buy another dishwasher to do it, they always break. Since I don't have a money tree in my backyard, I had to have it fixed, but you can bet I will never buy another LG dishwasher.
Reviewed Aug. 13, 2014
3rd, now all the wheels on the upper baskets have fallen off. What is the deal with this LEMON!!!!! I did not want this POS but to please my husband, we bought it. It has really shown us that I was right to begin with. I will never recommend this dishwasher to anyone. This was a Direct Drive #309-1879, never ever get one. It's so far down that it touches the floor so it gives everyone a backache on top of everything else!!! Sincerely yours, Miriam
Reviewed Aug. 8, 2014
We purchased LG dishwasher model LDF8072ST from Best Buy, along with an LG refrigerator, range, microwave, washing machine and dryer. 6 new appliances. Spending thousands of dollars with LG. Our dishwasher has not worked for months. We have called LG numerous times, e mailed LG (never once have I received an email response), and "chatted online" with LG. 9 NINE calls to LG to schedule service. Many more calls to discuss. Service scheduled 7 times. Service only showed 5 times. Hours on phone waiting, taking work off waiting for techs, twice no shows. Service tech says there is nothing else he can do. Clearly a defective lemon. Submitted a defective return request. Time quoted for resolution has passed. Nothing from LG. Tried calling again. Given the usual run around. We have been all summer without a dishwasher (4 months). Will never buy LG products again. Have never had such poor customer service. We supplied ALL the documentation of every call, every service report. LG is non responsive and letting the original warranty run out. I want to now file a suit against them.
Reviewed July 17, 2014
We purchased an LG LDF7551ST dishwasher in June 2012 for $800. While under warranty, in June 2013, it stopped working (Error message E1) and needed service and parts replaced. In September 2013, the same issue occurred and the dishwasher needed to be serviced and similar parts replaced. This happened a third time this past Tuesday, July 15. This is obviously defective merchandise and LG refuses to replace the machine. They say that they are doing me a favor by extending the warranty on the parts being replaced. Some for the second and possibly now the third time.
I have, to date, needed to take time off from work five times: once each for the appliance company to come to evaluate the problem and once for them to replace the parts. In addition, I have been on the phone with LG for numerous hours both on hold and trying to get some kind of resolution to this matter. The managers I spoke with both said they are at the highest level of decision making and refused to replace this machine. They told me I could write a letter to LG but it would come to them and nothing more would be done and I would not even get a response. I purchased a defective machine which should be replaced. I do not have the time nor patience to have to deal with this issue every few months.
Reviewed July 8, 2014
Have owned this dishwasher for 18 months and has never, never worked properly. I have not once gotten a clean load of dishes from it, even with pot scrubber, extra rinse high spray. There has been water stuck in the filter, foul, foul odor coming from it. Was foolish for once and did not buy extended warranty, so now stuck with piece of junk. Have had the E1 error code on it, appliance repair came out, ran through their diagnostics and came up with nothing. Week later same thing.
Have now been on many forums looking at other peoples same complaints. Worse thing is with that error code there is no shutting it off. Mine is hard wired and need electrician to come in to disconnect it. Spending more on repair people and electricians than the piece of junk is worth. Would love if LG sucked it up and came up with recall on this product $899 later and is piece of ****.
Reviewed July 3, 2014
My wife opened the d/w last evening to load dishes; a loud bang sounded, and she almost dropped the door. I pulled the d/w out today and found that the door assembly consists of a heavy-duty spring attached to a piece of Venetian blind cord which rides on a small plastic pulley. The cord had snapped (see photo). The next hour was spent arguing with a customer service representative and a "supervisor" because I refused to pay for a repairman to tell me what part I needed and charge me for the installation. I was finally given a phone number of a parts company from which I could order the cord portion of the assembly. In 2006, I bought a 4-appliance package .The stove and fridge were repaired for fire hazard issues within the first 6 years. LG products aren't built to last.
Reviewed June 18, 2014
I have an LG dishwasher, stove, refrig and microwave in my kitchen. The stove, I love... The frig, I like. The microwave really works well. The only thing I would like to have that it don't is a quick min button. My other unit that was the button that we used 9 times out of 10. The dishwasher on the other hand, I have hate for. First of all, it never gets my dishes clean. It takes 2 hours to run and it doesn't get any of the dishes clean in that time. (JUST AN FYI... THE ENERGY SAVERS IS NOT ENERGY SAVING FOR THE CONSUMER... MIGHT WANNA DO A LITTLE RESEARCH ON THAT ONE) BUT ANYWAY...
The LG dishwasher don't even rinse the dish soap off its own door. It is by far the worst dishwasher that I have ever had and I really don't have time to do dishes, that's why I have a dishwasher. My LG dishwasher has a lovely chime and that's all it's good for. I have stuck a slice of cardboard in there with my dishes to see if it would even get wet... It had a few spots on it and it was a little damp from the high humidity during the disinfecting cycle (that by the way is so hot that I have had a couple of ceramic cups crack in half from the extreme heat). Second... be careful if you have one of these LG dishwashers because I opened it and let the door fall to its resting place so I could load it and the handle landed on the top of my foot and I had a large hematoma that turned black and blue covering the entire top of my foot for weeks from having it land on my foot. I thought it was broke to be honest.
The thing is I'm grown and life is hard enough to deal with manufacturers taking advantage of consumers by selling them products that don't work at all. Surely they did test on these and knew that they were unable to clean dishes. The thing is I use to love LG. I've had several of their flat screens and of course I did my entire kitchen in LG... But for them to know that they made a shoddy product and not do right by the people that supported them by replacing the metal chimney boxes they sold us instead of dishwashers makes me sad... I've spent months of my hard earned income on their products and to be swindled like this by them makes me so sad that even though I love their other products, I won't be supporting their company brand any longer. It's a warning... If you want clean dishes, do your kitchen with another brand!
Reviewed June 4, 2014
We bought a LG dishwasher 4 months ago. After 3 months we started having problems. In the last month is more the time we were unable to use it than the time it actually worked. I called LG 4 times so far, it's quite obvious they cannot fix it but they refuse to exchange it. I'm at the point I just don't want it anymore, I just want my money back. What a waste of money. They gave you the chance to put a review on their website, but guess what.. my review never got published.
Reviewed May 5, 2014
Purchased an LG (LDF7561ST) dishwasher about a month ago. Had a really bad toxic smell while it was running. Had to turn it off & open the windows. The toxic smell was actually burning my eyes & making me nauseous. I was also concerned about IT BEING a fire hazard. I ran it again the next day (with the windows opened), the smell was there again, but this time I ran the full cycle. The smell became more intense. The dishes didn't dry well and the next day after that, the inside of the dishwasher was still wet.
I was thankful I purchase the dishwasher from PC Richards because after I refused to get it fix, they took it away and said I could purchase a different washer. Liking all the features the LG has & thinking the dishwasher had a defect, ON MAY 2, I asked for the same LG dishwasher AND ENDED UP WITH THE SAME TOXIC SMELL AND DISHES WERE STILL SLIGHTLY WET. On May 5, I called PC Richards & complained again. This dishwasher is nothing but a headache! I will never purchase a LG dishwasher again!!!!
Reviewed April 22, 2014
I bought the LG model LDF7932ST in 2006. It was supposed to be top of the line. Quiet, efficient, etc. and expensive - $1200. From day one, it was noisy and the smell was so bad when I ran it, I would set it to go on at 2 am when I was sleeping. Not to mention, it took 2 hours. It made all kinds of noises. The smell was vile. Then the bottom rack was always getting stuck on the door seal gasket on bottom right. Then the damn wheels would come off. Couldn't move the basket in or out. I would always have to push the bottom draw towards the left, be very careful with it. It was extremely annoying. Always getting stuck. Now the strip of metal that holds the rubber seal has actually come off of the side of the inside liner. Now I can't even push the draw in or out at all. Spoke to tech. He confirmed over the phone that it could not be fixed and that he had seen it before. So now I have to buy a new dishwasher and it won't be an LG. This is a flaw in their design. Their products stink.
Reviewed April 21, 2014
Purchased 2 new LG dishwashers for my new home from Sears. Both failed completely after approx 16 months within 2 weeks of each other with the same problem. Sears wouldn't send a service man even though I offered to pay for the call knowing they were out of warranty. Too far out of Edmonton was the excuse!! Not too far to deliver the appliances!! Funny how that works.
Anyhow both power supplies failed and were replaced with an updated version. Funny that they know the parts are faulty but won't even cover the defective parts under warranty. Both dishwashers still have lots of error codes and fail midway thru cycles more than 50% of the time. No one at LG or Sears seems to care so I guess when they die completely I'll replace them with another brand and thru a retailer other than Sears who will agree to service them in my area in writing prior to purchase. LG and Sears will never see me as a customer again and I feel ashamed that I spent over $30,000.00 with them on new appliances. Good luck to you both!! NOT!
Reviewed April 6, 2014
I purchased an LG Inverter because I had purchased an LG washer and dryer set and I was happy with them. The dishwasher in the beginning worked okay. Now the dishwasher stinks and my dishes are not clean after a 2-hour wash. They come out filmy and dirty. I wash the dishes before they go into the washer and it still does not help. And my clothes washer has developed a horrible smell. I have followed the cleaning instructions with marginal success. With the dryer, I was able to program dryer settings and now that doesn't work. I will never buy another LG product again. Buyer beware, do not buy these products.
Reviewed April 5, 2014
Purchased six years ago. We had to change the motor after three years of very moderate use... then we had to get new springs kit for the door. Now, the water inlet valve is in trouble. We had a KitchenAid pour close to 20 years with only one call to the repair shop... This LG dishwasher is going to cost more in repair bills than we paid for it. The worse dishwasher we ever had. We also got trouble with our LG fridge (door gasket to be change every 2 years) and now the microwave touchpad (control panel) is out of order.
LG Dishwashers Company Information
- Company Name:
- LG Refrigerators
- Year Founded:
- 1958
- Address:
- 201 James Record Road
- City:
- Huntsville
- State/Province:
- AL
- Postal Code:
- 35824
- Country:
- United States
- Website:
- www.lg.com
