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Lennar Homes Reviews

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About Lennar Homes

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Lennar Homes constructs residential properties, including single-family homes, townhomes and condominiums. Founded in 1954, it integrates smart home technology into its constructions. Lennar operates in 21 states, providing a range of housing options to meet diverse needs.

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Pros
  • High-quality construction materials
Cons
  • Inadequate communication from staff

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Lennar Homes Reviews

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    How do I know I can trust these reviews about Lennar Homes?
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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed Oct. 5, 2026

    I was relocating to San Antonio for a new position and needed to be in the South due to proximity to work. I was not familiar with which builders were down in that area. Due to scheduling, I set an appointment with a Lennar rep in Von Ormy. I was at the model early. The Lennar sales rep did not show up to the appointment. I called and she told me her previous ran over, so she sent someone else over. I took about 5 minutes to look at the model and made a quick determination that the quality of these homes was poor. Grout was smudged in the bathroom and kitchen. Small garage, small driveway, small lot. They don't do upgrades. You can't change anything about the floorplan or build. The one positive about the experience was that the rep recommend Perry Homes and ended up buying a new build from them.

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    Sales & MarketingPriceStaffLoan ProcessRatesTransparency

    Reviewed Oct. 2, 2026

    Lennar at West Square – Fort Worth, Texas.From the sales team to the mortgage lenders, this was a very disappointing experience, especially as a VA buyer. I felt like once they knew I wanted to buy the house, the focus shifted from helping me to making every dollar they could from the transaction — even $1. All they seemed to care about was getting me in the door with attractive deals. Once I decided to move forward with the purchase, the numbers changed — higher fees, a higher interest rate, and a higher loan amount.

    What was most frustrating was the lack of transparency and willingness to help. They didn’t clearly explain the changes, and I didn’t feel like they made a real effort to find solutions or help reduce the cost of the loan. It felt like they believed they had plenty of other customers, so losing one customer wouldn’t matter to them. Once I was committed to buying, nothing seemed to be off the table. As a homebuyer and a VA borrower, I expected transparency, clear explanations, and someone who would actually work with me to find the best available option. Unfortunately, that was not my experience with Lennar at West Square.

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      Customer ServicePunctuality & SpeedStaffTransparencyCommunicationTimeliness

      Reviewed Sept. 30, 2026

      We have been trying to resolve concerns with our Lennar home for most of 2025 and 2026, and unfortunately the lack of communication has become almost as frustrating as the original issues. Lennar arranged for an engineer to inspect our home in January 2026 after repeatedly denying our request for someone to come out since April 2025. We were initially told the engineering report would take approximately 1–2 weeks. After additional concerns were reported, the engineer returned for a second inspection in April.

      It is now the end of September. We still have not received the final engineering findings or a clear explanation of when this process will be completed. Earlier in the process, Lennar's representatives and attorneys communicated with us regularly, even when the update was simply that they were still waiting for the engineer's report. We appreciated those updates and continued to cooperate and remain patient. Unfortunately, that communication has now essentially stopped.

      Our last update regarding the matter was in July, with a response to one of our follow-ups in early August. Since then, I have reached out four separate times requesting an update and have received no response. In my most recent email, I specifically asked whether Lennar had received any additional findings or communication from the engineer, when they last communicated with him, and what estimated completion date had been provided. I requested a response by September 25. That email also went unanswered. We understand that engineering evaluations and warranty matters can take time. What we do not understand is how two engineering visits, one in January and another in April, can result in us reaching the end of September without a final determination, timeline, or even a response to repeated requests for information.

      We have genuinely tried to handle this cooperatively and give Lennar the opportunity to evaluate our concerns and determine what, if anything, needs to be addressed. We are not asking for an immediate outcome. We are asking for communication, transparency regarding where the process stands, and a reasonable timeline for resolution. After more than eight months since the initial engineering inspection, I don't believe those are unreasonable expectations from a homeowner. I will gladly update this review if Lennar resumes communication and this matter moves toward resolution.

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      CoverageStaffBillingLoan Process

      Reviewed Sept. 11, 2026

      I will express that they sold me a house with no insurance, forcing the new loan servicer to add force placed causing our mortgage payment to rise. They are very professional at time of purchasing, but a few years after, you start to notice all the flaws in their systems. Do not purchase Lennar homes; they are building houses in areas where they are making foundations crack. They are also having issues with roofing in terms of roof leaks a year after purchase, and other issues with wells, and the list goes on.

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      Verified purchase

      Reviewed Sept. 7, 2026

      This is the third time I’ve written a negative review regarding Lennar’s construction quality; it is no secret that their standards leave much to be desired. First, there were issues with the finishes; then, drains clogged by construction debris—problems no one wanted to take responsibility for. Now, I’ve discovered that because no insulation was installed between the rigid A/C ducts and the ceiling in my daughter’s room, condensation has caused black mold to form on the drywall. A black stain had already appeared in the corner of her room, and a camera inspection revealed exactly what I had feared. I only hope that Lennar’s lack of oversight during construction completion and inspections doesn’t affect anyone else; if this situation poses a genuine danger, we will have to take the necessary measures—including legal action, if required.

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      CoverageSales & MarketingRefunds & Payouts

      Reviewed Aug. 31, 2026

      We gave Lennar our deposit for the purchase of a home, first they accepted our offer, then said the district manager bought up those houses that were listed for sale, we want our money back in a timely manner. Excuses, excuses with getting our earnest money back; they were overnighting our check to us, so far we have not received it. We are going the legal route for the return of our money. Buyer Beware.

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      Customer Service

      Reviewed Aug. 28, 2026

      I have been trying to avoid receiving those damn Lennar marketing emails without any luck. What a bunch of unrespectful idiots

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      Customer ServiceSales & MarketingStaffRatesHonesty & Transparency

      Reviewed Aug. 25, 2026

      We recently purchased our new Lennar home in the Amber Fields community in Rosemount, and we are so happy to call this beautiful community home. From the beginning of our home-buying journey through closing and moving in, it has been such an exciting and memorable experience for our family. A special thank you to Robbie and the Lennar team for making the process smooth and enjoyable. Robbie was helpful, responsive, and always willing to answer our questions. We truly appreciate her support throughout the process.

      We also want to give a very special thank you to our Realtor, Nathan. Nathan was truly amazing from beginning to end. He was patient, knowledgeable, supportive, and always made himself available whenever we had questions or needed guidance. He took the time to listen to what we were looking for and made sure we understood every step of the process.

      What we appreciated most about Nathan was that we never felt pressured. He always looked out for our best interest and made us feel like we had someone in our corner throughout such a big decision. Whether it was answering questions, communicating with everyone involved, or simply reassuring us during stressful moments, Nathan went above and beyond. His professionalism, honesty, and dedication made a huge difference in our experience, and we are incredibly grateful that we had him representing us.

      We absolutely love our new home, the neighborhood, and everything the Amber Fields community has to offer. We are excited to begin this new chapter and create many beautiful memories here for years to come. Thank you Nathan, Robbie, and the entire Lennar team for helping turn our dream of a beautiful new home into reality. We truly appreciate everything you did for our family!

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      Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedMaintenanceStaffLoan ProcessRatesResolution

      Reviewed Aug. 24, 2026

      My Experience Buying a New Lennar Home – Extremely Disappointed. I’m sharing my experience as a Lennar homeowner (Tesoro Heights in Valencia) because I believe prospective homebuyers deserve to know what we experienced before making one of the biggest financial decisions of their lives. I purchased a brand-new Lennar home on June 30, 2025. Unfortunately, this was actually my second Lennar home. I had purchased a new Lennar home previously in 2013, and based on that experience, I trusted Lennar enough to purchase another new home. Looking back today, I seriously regret that decision.

      I am not posting this because a new home can never have problems. I understand that construction issues can happen. What has been extremely disappointing is the number of issues we encountered, the quality of some of the work, the warranty experience, the lack of meaningful follow-up, and the difficulty getting our concerns taken seriously.

      1. Problems with the mortgage process.

      We paid the advance on January 30, 2025, and provided the necessary loan documentation before February 15, 2025. Our first inspection was scheduled for May 14, the second inspection for May 21, and escrow was originally scheduled for May 28, 2025. However, the loan-processing and underwriting process became extremely complicated. The loan processor did not begin reviewing our documents until around May 10, despite the documents having been provided much earlier. Whenever additional documentation was requested, I made every effort to provide it within 24 hours, or 48 hours at the latest. The underwriter and mortgage processor went back and forth with numerous questions and even contacted my employer's Finance, HR and executive teams for additional verification.

      After providing the requested information and clarifications, the Lennar mortgage team ultimately did not approve our loan (on May 27th). This created a significant problem because I had been expecting to use Lennar's financing and the mortgage rate being offered to Lennar buyers was substantially lower than what I ultimately had to obtain elsewhere. Under considerable time pressure, I was able to obtain financing from an outside lender within approximately two weeks at 6.99% with 25% down. I later refinanced with California Credit Union at 5.25%, but that was still higher than the rate I potentially could have received through Lennar's financing program.

      I still have a fundamental question: If another lender was able to approve our loan within approximately two weeks, why was the Lennar mortgage team unable to approve it after having all the documentation and extensive clarification? I am not alleging wrongdoing. I am simply explaining the experience we went through and the financial impact it had on our family.

      2. The mortgage delay affected our entire family.

      This was not simply a paperwork inconvenience. We had planned our move based on the dates provided to us. My parents had traveled from India to the United States and had planned their stay around our original schedule. Unfortunately, due to the delay, they could not stay longer to see our new home because doing so would have exceeded the period of stay permitted under immigration status. My brother had also booked a flight from Portland and had to cancel it.

      Our family had planned a summer vacation to India, which we ultimately had to cancel and replace with airline tickets with additional costs. We had also found a tenant for our existing home in April because we expected to move around June 1. Our packing had already been completed in April, and because of the delays and uncertainty, our family went through an extremely stressful month trying to manage everything. These were real financial and personal consequences for our family.

      3. Problems started almost immediately after moving into the "new" home.

      After moving into the new Lennar home, we began finding multiple issues that required repeated complaints through the Lennar homeowner portal. For a brand-new home, I found it extremely disappointing that basic quality-control issues were present.

      Among the issues we encountered:
      • Holes in walls that had not been properly patched.
      • A bathroom tissue holder that was broken in two places.
      • Drywall issues that were not properly repaired.

      • Other workmanship issues that required repeated service requests.

      Most concerning is that there is still a drywall issue that I do not believe was properly resolved. What is even more frustrating is that when the Lennar representative came to address the issue, the manner in which it was handled left us with very little confidence that the problem was being treated seriously. As homeowners, we should not have to wonder whether a defect in a brand-new home may eventually turn into a larger problem.

      4. The flooring issue is one of our biggest concerns.
      This is probably the issue that has caused us the most frustration. During construction, we purchased an upgraded vinyl flooring package through Interior Logic Group, a flooring company recommended through the Lennar process. Unfortunately, the flooring was not installed properly. There are still locations where the flooring is uneven and can be felt when walking across it.

      There is also a noticeable creaking sound when walking over areas where two boards intersect. We raised this with Lennar. Lennar representatives came to inspect the issue and acknowledged the concern, but the problem was not properly corrected.

      Interior Logic Group also did not take appropriate action to resolve the issue. Then we experienced another serious flooring problem in the master bathroom. A nail was protruding from the floor. We raised the issue, and someone came out and removed the nail. However, the repair was not properly completed.

      The area is now hollow when stepped on and appears to be at risk of breaking. We reported this issue to both Lennar and Interior Logic Group before the end of the 12-month period, specifically because we wanted to make sure the issue was documented and addressed within the applicable warranty period. Unfortunately, both declined to take responsibility for correcting the problem. For us, this is particularly frustrating because this was an upgraded flooring product that we paid additional money for, and we expected the installation to be completed properly.

      5. The lack of response from senior Lennar leadership has been extremely disappointing.

      Perhaps the most frustrating part of this entire experience has been trying to get someone at Lennar to take ownership of our concerns. I have personally sent emails to the CEO and other senior executives at Lennar, explaining our experience and asking for assistance. Despite multiple communications, I did not receive even a courtesy response from senior leadership. I understand that CEOs and executives cannot personally handle every homeowner complaint. However, when a customer makes multiple attempts to escalate serious concerns and receives no meaningful response or acknowledgement, it leaves the homeowner feeling completely ignored.

      6. We are not asking for special treatment.
      We are not expecting a perfect home. We understand that construction issues can happen. What we expected was:
      • Proper quality control before closing
      • Professional workmanship
      • Proper installation of upgraded products
      • Timely warranty support
      • Accountability when problems are identified
      • Meaningful communication
      • A reasonable escalation process

      • Someone from the company willing to listen when a homeowner has exhausted the normal channels

      Unfortunately, our experience has not met those expectations. My recommendation to prospective Lennar buyers. If you are considering purchasing a Lennar home, I strongly recommend that you do your own due diligence. Get an independent home inspection, even though the home is brand new. Document every issue with photographs and videos. Keep copies of every email, warranty request, inspection report and communication. Do not assume that because something is new, it has necessarily been completed correctly. And if you purchase upgrades through a vendor recommended as part of the Lennar process, carefully document the installation and any problems immediately.

      Final thoughts

      This is my personal experience as a Lennar homeowner. I am sharing it publicly because buying a home is one of the largest financial commitments a family can make, and homeowners deserve to know both the good and the bad experiences before making that decision. I previously trusted Lennar enough to purchase a second home from them. After this experience, I would not recommend Lennar to my family, friends or anyone I know without strongly advising them to do extensive independent due diligence first.

      The most disappointing part has not simply been the defects in a new home. It has been the feeling that after the sale, the homeowner is left to repeatedly chase the builder, contractors and warranty teams to get problems addressed. I sincerely hope Lennar reviews this experience and improves its quality-control, warranty and customer-escalation processes. I have documentation, photographs, communications and service records supporting the issues described above and can provide them where appropriate. This post reflects our personal experience and is intended to help other prospective homebuyers make an informed decision.

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      Customer ServiceCoverageTechMaintenance

      Reviewed Aug. 12, 2026

      When I first purchased my home, I was happy with it, and things got fixed in a reasonable time. At the two year mark, that's when the real issues started happening. I have a leak coming from either my 2nd floor window or the roof. It is causing black mold all over the drywall ceiling in my garage. And the 2nd issue is that my foundation cracked in the floor of my basement is a corner, and above the same crack there is a minor leak. They refuse to fix any of it and use sub-par contractors. After a year, they won't cover anything, and you need to read the fine print, such as what the foundation warranty covers. The lady on the phone basically told me that only if your house can't be supported by the foundation, that's when they cover it.

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      Customer ServiceContract & TermsSales & MarketingPriceLoan ProcessRates

      Reviewed Aug. 9, 2026

      I had a purchase agreement on a home. They sold it to me for 1 price, advertised it continually online $4k cheaper than I paid. I showed up to check on status one evening & found the house straight across the street with a rental sign in the yard. I found out they sell cheaply to investors & then rent them out. I was looking for a decent “neighborhood “ to raise my disabled grandson in. Not a rental community with high turnover. Called loan company & cancelled agreement., I should have done my homework more thoroughly. Antler Creek, Edmond OK.

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      CoverageTechOnline & AppStaffFollow-Through

      Reviewed Aug. 5, 2026

      We purchased a newly built home a little over a year ago built by Lennar. Lennar supplied a one year warranty on the house. One of our first issues had to do with the landscaping. Then wiring problems popped up that almost burnt the house down. Then the interior ceiling started to sag. We found that the main shower had not been properly installed. Then we found the laminate covering all surfaces in the kitchen started peeling. We contacted Lennar as they instructed from the first month we moved in. They ignored us completely for the first 8 months. Then we threatened to get a lawyer involved, and they somehow made time to talk to us.

      Their first solution to all our issues was to mark them all solved and closed on their app. Then, when we pressured them further, they came out, looked at one issue, said everything was 'fine' and closed our work orders again. Eventually our year of warranty coverage was up, and they deleted our account on their app. Nothing ever got addressed or solved. It was a waste of time and money added to our mortgage to have that bs 'warranty.' Lennar never solved a single one of our issues, and only ever acknowledged them when we threatened lawyers. Then they delayed and delayed until they could say our warranty was expired. Terrible business, no follow through. Biggest regret we have with this house. We had to hire and pay electricians, landscapers, and handymen to take care of the problems that were created in the house. I would never, ever have them attached to anything I do in the future.

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      Customer ServiceSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffLoan ProcessRatesCommunication

      Reviewed Aug. 5, 2026

      Recently in an attempt to relocate to WPB, came across a neighborhood referred as Arden, initially interested due to convenience of location decided to reach out to a sales person. This is my experience step by step. Sales person seemed desperately to finish sale w/o much knowledge about the community, rarely available and responsive only at times. Poor communication skills and on vacation most of the time. Quickly decided to move ahead with purchase not because of a good product but because I was in need of a place to stay to avoid a 90 min daily commute. I was referred to a Lennar mortgage company, equally unresponsive and sketchy.

      Based on income and credit score approval went through < 24 hours but Lennar made very hard to agreed on terms of loan due to some sort of “federal regulations” that “made impossible to honor builder’s credit or concessions” - they only pushed to get the most cash up front and more than 15k in ghost fees at closing. Paid deposit right away to realized that my new employer and myself would not be a good long term match so I backed off the purchase. Deposit has yet to be refund claiming a 90 day period to do so. Suffice to say, quality of construction, design and layout quite a fall behind structure/construction based on initial walk through the property - cheap materials, poorly designed bathrooms and lighting. Overall a 3/4 of a star experience. I do not recommend this builder much less their mortgage folks.

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      Customer ServiceContract & TermsTechPunctuality & SpeedRefunds & PayoutsTimelinessHonesty & Transparency

      Reviewed Aug. 2, 2026

      Was treated great at first and then it all went upside down when we decided to cancel our purchase contract and get our deposit refunded. Went 2 weeks without a cancellation and then 2 months without a refund of my deposit. Several emails on status with no response. Then finally area manager responds after I mention the news and Better Business Bureau and states, "You signed a cancellation for Lennar to keep your deposit for a future purchase." Who in their right mind would give them money for a future purchase. If I’m canceling it’s for a reason and not to buy later. No one in their right mind would do that.

      No one wants to take responsibility for this or answer their phones. Now it’s definitely news and BBB and Consumer Affairs. Glad I didn’t buy from them now. We were even told that our deposit was totally refundable during the initial agreement minus a small admin fee. That was a lie. Stay away if you’re smart. Do your homework work, poor customer service and craftsmanship from what I have read from others.

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      Price

      Reviewed Aug. 2, 2026

      Disappointed – Major Issues with Parking, Layout, HOA, and Quality. Do your research before buying here! Living in this community has been extremely frustrating due to poor design, lack of safety features, and terrible management. Here are the main issues potential buyers need to know:

      No Parking & Small Garages: Parking is an absolute nightmare. Standard full-size SUVs do NOT fit inside the garage, and there is virtually no guest or overflow street parking available. If you drive a larger vehicle or have guests over, expect a major headache.

      Feels Like a Hotel Environment: There is a constant stream of people coming and going at all hours. Even though the HOA strictly prohibits short-term rentals/Airbnb, it is clearly still happening regularly and not being enforced.

      Brutal HOA: The HOA is aggressive and difficult to deal with on minor issues, yet completely fails to enforce major community rules like unauthorized rentals and parking.

      Safety Hazard / No Street Lights: The streets are pitch black at night because there are no street lights installed, creating a real safety concern for walking or parking.

      Undersized A/C System: The A/C unit installed in the home is simply too small for the overall square footage of the house. It struggles constantly to keep up with the Florida heat, driving up energy costs and leaving rooms uncomfortably warm.

      Overall, between the lack of parking, poor structural layout, undersized HVAC units, no basic safety lighting, and an unpleasant hotel-like turnover, I strongly suggest looking elsewhere.

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      TechMaintenance

      Reviewed July 27, 2026

      One of the worst builders you can buy. They are know for builder defects and not supporting their product. They gave us FAKE warranties on our 2 air conditioning systems. We found this out when they broke and spoke directly with the manufacturer. We had NO WARRANTY WHATSOEVER. The builder refused to do anything about. We had to spend THOUSANDS of dollars, but we still don't have a warranty on our AC systems. Do yourself a favor and look up mold problems and Lennar. Search for foundation problems and Lennar. Run from this builder!!!

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      Punctuality & Speed

      Reviewed July 24, 2026

      Absolute trash!!!! Low quality homes and the AC is so bad that it is half the power it should be for a home that size. There's nothing they can do about the heat in the summertime, and I couldn't sleep for so long that I had to pay thousands to end my lease early. These people need to go to prison.

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      Customer ServiceSales & MarketingStaff

      Reviewed July 20, 2026

      I deeply regret buying a home from Lennar. What should have been an exciting experience has turned into months of frustration. Since moving in, we’ve found multiple construction and quality issues that should never have passed inspection. The most disappointing part isn’t just the problems—it’s Lennar’s refusal to properly address them. Instead of standing behind their work, they have repeatedly dismissed our concerns or delayed taking responsibility. As a homeowner, it’s incredibly frustrating to spend so much money on a new home only to be left fighting to get legitimate issues repaired.

      My experience with Customer Service Manager Barry ** has only made things worse. In my opinion, he has been unprofessional, unhelpful, and unwilling to advocate for the homeowner. Rather than working toward solutions, I felt like my concerns were minimized and ignored throughout the process. A new home should provide peace of mind, not constant stress and endless follow-ups. If Lennar truly cared about customer satisfaction, they would stand behind the quality of their homes and treat homeowners with respect instead of making them fight for every repair. I cannot recommend Lennar based on my experience. If you’re considering buying from them, be prepared for the possibility of poor workmanship and disappointing customer service after the sale.

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      Customer ServiceStaff

      Reviewed July 14, 2026

      Lennar does not inmate clear communications. They deflect and avoid giving specific answers. While friendly, they make excuses and are inconsistent.

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      Price

      Reviewed July 14, 2026

      ... Horrible finishes,... They use cheap, old, degraded products... 2 year old house has MORE problems than an established home. Poor valves (failing in as little as a year), uneven slabs, terrible tile work, ancient water heaters, stripped out cabinet hinges, non functional electrical outlets, poorly sealed windows, uneven doors, poor water pressure, cheap angle vaves.. JUST TERRIBLE AND POORLY made homes

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      Reviewed July 9, 2026

      The house is fine! No issues, the community they built is a whole another story. They failed to protect our amenities. Now we are stuck in a community where the pool may be shut down due to issues.

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      Customer ServiceCoverageStaff

      Reviewed June 30, 2026

      Their warranty solutions and customer care are pathetic. We have been treated as if we are liars and crooks. They close items with no work being performed. When you call them on it, they tell you to reopen, which means you have to explain, take pictures, and deal with frustrating AI agents all over again. After more than 30 days of this type of frustration, we received a message that these items had to be noted prior to move-in; therefore, they are not covered. Save yourself the trouble and buy from a different home builder.

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      Reviewed June 19, 2026

      This Company is the worst! I bought a home in Kingsridge recently..Cheapest construction I’ve ever seen! Stay away from this Company!!!

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      TechSales & MarketingPricePunctuality & SpeedRatesHonesty & Transparency

      Reviewed June 15, 2026

      Lennar is currently using DECEPTIVE LISTING PRACTICES w/ their Jarrell "Summer Savings" listings. They mark down one home drastically that is NO LONGER AVAILABLE but is still showing for Sale online. They will take the appointment to view the home and when you get there they will try to sell you the higher priced homes. But, the kicker is they will NOT DISCLOSE the home still online for sale is UNDER CONTRACT with another buyer. This is EXTREMELY shady! Not only that but they will still pretend it's available and ask for you to put down a "DEPOSIT" to secure the home promising it to be "refundable" which it is not.

      I've worked with many other new home builders in the past as a buyer and have purchase homes with a "deposit." Once you put the deposit down they are telling you they will hold the home but they are still not being honest with new buyers. They avoid giving any specific information on the home and promise to send it but don't. I see other homeowners online who have purchased Lennar and are very dissatisfied. I would never trust this company!!

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      CoverageMaintenance

      Reviewed June 15, 2026

      Lennar Homes are terrible once your annual inspection and you give them a list of issues that need to be fixed, they give you every excuse in the book not to fix anything. Our inspection guy Adam will make up any excuse not to fix your list of issues. The gutter guy did zig zag shape on the side of our house. Looks so bad. It's an eye sore! I Walked around the neighborhood. Every home like mine is straight! Not a cut and paste job. Entry way wall indents, Adam said they can fix but it will look bad. Had the same problem upstairs and drywall guy fixed it no problem when we first moved in. What's the point of Lennar asking you for a list if they are going to give you excuses. Plus, our house floors creaks. I would not recommend Lennar homes to anyone.

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      TechPunctuality & SpeedMaintenance

      Reviewed June 12, 2026

      I am a homeowner at Towns at Ivy Creek, a Lennar community in Buford, GA. I am writing this review after 6 days without air conditioning in my home, with a newborn and young children present. I reported the issue Sunday night (Service Request #**). The diagnosis: a hole in the evaporator coil. Despite the urgency, we are still waiting on a replacement part with no confirmed ETA.

      During this time: the upstairs of our townhome reached 86°F, Lennar's emergency line went unanswered, RGP HVAC (their contractor) placed temporary window units but refused to install one upstairs citing safety hazards, and my one-month-old premature infant was taken to the Children's ER in Sandy Springs. Hotel accommodations were approved — and I appreciate that — but a family should not have to leave their home for nearly a week waiting on a coil replacement in a relatively new Lennar home. I have documented everything. If you are considering buying a Lennar home, please factor in how warranty and emergency service requests are handled post-closing.

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      Reviewed June 11, 2026

      We bought our new built home in Hickory Bluffs in November 2022. Our exterior painting is already chipping and needs an entire paint job. It appears that Lennar did a lousy job by thinning out the paint. Also we have had roof issues and we would NEVER recommend Lennar. It’s like putting lipstick on a pig. DON'T BUY.

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      Customer ServicePriceMaintenanceStaff

      Reviewed June 8, 2026

      I would not recommend buying a home from Lennar. From the first day I moved in, I’ve had plumbing issues and recurring leaks. Instead of properly fixing the problems, they send the cheapest plumbing company and the issues keep coming back. Customer service has been very disappointing. They often blame the problems on other things rather than taking responsibility, and once you buy the house, it feels like they no longer want to help. The materials used also seem cheap, and the overall quality has not met expectations. Very frustrating experience. I would recommend looking at other builders before purchasing a home from Lennar.

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      Customer ServiceContract & TermsPriceRefunds & PayoutsMaintenanceStaff

      Reviewed June 8, 2026

      Disappointing Long-Term Quality and Poor Customer Support from Lennar. We purchased a new Lennar home in 2020 and were initially excited about the move-in. Unfortunately, in 2026, we experienced major plumbing problems when our sewer line began backing up into the house. After an inspection, we discovered the issue was not due to normal wear and tear — the sewer line under our concrete driveway had completely separated because the pipes were never properly glued or joined during installation. This was clearly a construction defect from day one. The repair required breaking up the driveway and cost us $10,000 out of pocket.

      We contacted Lennar for assistance, expecting some accountability for substandard workmanship on a relatively new home. They simply stated that the warranty had expired and refused to help or even discuss any contribution toward the repair. For a large national builder like Lennar, this level of response is unacceptable. A company of their size and reputation should stand behind their product beyond the strict letter of a short warranty, especially when the problem stems from improper installation rather than age or owner neglect. We now have significantly less confidence in the long-term quality of Lennar homes. Future buyers should be very thorough with inspections and consider the limited recourse if major issues appear after the warranty period. Extremely disappointed in both the initial construction quality and the complete lack of support.

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      Customer ServiceOnline & AppRefunds & PayoutsStaff

      Reviewed June 5, 2026

      Dealing with Lennar Homes to get a home Mortgage through them (The San Antonio ranch) was the worst experience I have ever encountered. I'm not sure anyone there knows what they are doing. A girl named Jazz was the only helpful person there. Underwriters refused to call us to explain things.... I could go on and on. We bought a 200K house for our kid to use while attending college there and with our 3M dollar home paid for, over 700K cash in the bank, making over $200K yearly and having a portfolio of over 3M in other properties paid in clear, that wasn't enough to satisfy them. They asked for some of the most ridiculous paperwork ever and I have bought many properties, so I would know. The right hand has no idea what the left hand is doing there. Their website says it's "a simple and stress free process".... my ass!! We finally paid cash for the damn house instead of going through their Mortgage process. A COMPLETE NIGHTMARE!!

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      Honesty & Transparency

      Reviewed May 23, 2026

      We purchased our home from Lennar in Ocean Isle Beach with very specific requirements, one being there would be no vacation rentals / air bnb's. We were assured and even have in writing that there would be no short-term rentals allowed. Well, that was a lie. They had a property management company take over and now there are short-term rentals. We have had nothing but issues with the vacation rentals whose renters do not respect that this is a residential neighborhood. This weekend, we are dealing with a very loud and disruptive motorcycle gang. In addition, they promised the pool would be finished by spring. It's almost summer and the pool is not completed. This company needs to be run out of the state.

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      Reviewed May 22, 2026

      I would give this builder zero stars if I could. Buying a new build from Lennar has been a very disappointing experience due to the many problems with the home. I’ve owned existing homes before and never dealt with this level of issues. I plan to sell this house as soon as I’m able to make a profit.

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      Reviewed May 21, 2026

      Do not buy the Victoria model in the Timbers at Everlands!!! I was warned by other homeowners on my move in day that the upstairs will remain 10 degrees hotter (or colder) than the first floor. This has come to be true due to improper HVAC engineering, and neither Lennar or Strada has a fix for the issue. One construction supervisor actually told me to move the thermostat upstairs!!! Other than that we are pleased with the development and amenities.

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      Punctuality & SpeedStaffHonesty & Transparency

      Reviewed May 21, 2026

      Lennar Homes should have -5 stars! I followed all that was required of me, I sent the funds quickly and timely. They rushed me and told me send the money right away. Then we get to the closing date and they all of a sudden have questions about the funds and my credit report that they had the entire time. My family says why are they rushing this? I took it as Lennar Lenders and builders are eager to help me. Not the case!

      As a single ** woman that works hard for every dime I have, Lennar Homes treated me as the money I paid in good faith was not mine. Lennar Homes constantly dangled the house in front of me and allowed me to visit the home as often as I wanted, however, I believe they knew they were going to take my $10,500 and keep their house too. Lennar Home and Builders is a dishonest company and will take your money and not return any of the funds. I am still awaiting my to receive my hard earned money almost a month. In my opinion, DO NOT PURCHASE A HOUSE FROM LENNAR HOMES!

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      Coverage

      Reviewed May 21, 2026

      The roof leaks after less than 2 years of construction. This is a common issue here in the Brookmill community and warranty only covers if it's less than a year.

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      Customer ServiceContract & TermsSales & MarketingPunctuality & Speed

      Reviewed May 11, 2026

      Recently purchased a Lennar Home in Mckinney, Tx. Sales person was very nice until signed the purchase agreement. After they won't respond any e-mails nor any calls. One time I tried to visit the home before closing but sales person won't let us in. Said wait for closing. Unfortunately, I used their mortgage too. Same story. Never respond any of the calls. VERY FRUSTRATED. They give us two times the final amount. so I have to wire it two times from the bank. So I had lost $40 each wiring fee. Please stay away from this Builder. NEVER RECOMEND THIS BUILDER.

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      Customer Service

      Reviewed May 10, 2026

      Coming up on my one year warranty, have a couple issues with my townhouse in Kingston Ridge in Lowell IN and can’t get any response from the person whose number I was given, zero response to phone calls. How do I get my issues resolved?

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      Tech

      Reviewed May 6, 2026

      Multiple warranty repairs, repeat contractor visits, and quality-control concerns experienced after move-in. Independent inspection highly recommended before closing.

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      Customer ServicePunctuality & SpeedMaintenanceStaff

      Reviewed May 2, 2026

      Title: Documented Drainage Defect — Lennar Closed Work Order Without Repair or Notification. We are homeowners at a Lennar community and have been dealing with a drainage defect since October 2025. This review is intended to help prospective buyers understand what Lennar's warranty process looks like in practice, not just on paper. The defect: Per our warranty, swales adjacent to our property must drain within 48 hours of rainfall. We have documented with timestamped photos that water persists for 72+ hours. This is a clear warranty breach, not a gray area.

      The warranty process: After opening a work order with photographic evidence, we were assigned a warranty representative who missed a scheduled inspection appointment without notice. The work order was subsequently closed — without our knowledge, without a repair, and without any communication to us — with only an internal note saying the issue would be "monitored." When the next rain event occurred, we again documented the defect with timestamped photos taken at 24, 48, and 72 hours post-rain, and sent them directly to the warranty representative. He did not visit the property as he had committed to. No repair has been made. No timeline has been provided.

      What prospective buyers should know: Lennar builds at scale across the country, and its warranty team appears to be structured in a way that makes it very easy for work orders to be closed without resolution. If you are considering a Lennar home, ask in writing how warranty claims are escalated, what the process is if a repair is not completed, and whether you have any third-party dispute resolution rights before you are forced into arbitration. We are pursuing all available remedies. This review reflects documented facts.

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      PricePunctuality & SpeedRates

      Reviewed April 27, 2026

      When I first saw the home was a shocker, it was nothing like the home that I seen online, for I had purchase this home while I was in another state, there wasn't a refrigerator and the countertop was just some cheap material that should have been in a bathroom, the home was overrun with insects, the ceiling were in bad shape from the hallway to the sitting room, the wall were in the same condition, the flooring was coming up in spots, the rear porch was a joke as it was about 3ft wide and the yard was filled with grass and some uncontrollable weeds then there is the HOA that came in and complained about the weed (the whole division had a weed problem), they went up on price about a year later by about 50 dollars. I would not recommend them to anyone.

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      Lennar Homes Company Information

      Company Name:
      Lennar Homes
      Website:
      www.lennar.com