Lennar Homes

I moved in Oct 2022 and it's been hell since as we've gone through at least 5 reps and issues that were submitted last year have just recently been addressed, fixed or told its too late or it pretty much does not matter. The left does not communicate with the right. They make promises they can't keep and they can't keep Reps. That says a lot about a company. This will def be my first and last home from Lennar. :) Don't get me wrong. The homes are beautiful, but when your move in date gets stalled 3 months, you get scheduled for your walk through and get a call 30 min before that it's not ready and needs to be rescheduled and everything within warranty that needs fixed keeps getting pushed out and boom now it's no longer under warranty or they just want to be lazy and not make things right it kind of makes you regret your purchase ya know!! All I'm saying is do your research!

As someone else mentioned these homes are very expensive but it’s like they are put together with glue and tape. These are the most poorly built homes and they could care less. When we did our walkthrough they said put tape on any of the problems. Then we were told we had too much tape and the workers felt we were too picky. Missing a chunk of doorframe, a 6 inch section of wall not painted, cracked tiles is not being too picky. I warn anyone against purchasing a Lennar home. They are nothing but problems.

Also I did reach out to Lennar since my first post two weeks ago and nothing has been resolved to date. Thank you for the time in reading my post. Yes I did business with Lennar, and yes this a legitimate review from a real customer…thanks.

The repairs if I were to get them done on my own, neither warranty will reimburse me. This is not the first time that Lennar's name has come up in my presence about the uncompleted work they leave behind and not honor the warranty. I want my house to be completed just like I know theirs are. I don't think I am asking for too much and I really do not want to take this any further then it needs to go. But I am willing to do what I need to do to get them to honor my warranty. Strange how the appraisal and everything passed with these repairs undone. I am just asking for step to be completed, align locks for front and garage doors (you have to lift up on door to close and lock securely, two pieces of floorboard and step to be painted, holes in laundry room and garage to be repaired. I don't think this is too much to ask for, since it should have been done prior to appraisal. This is my first home and I am really disheartened by the experience.

Secondly, Lennar makes it difficult to use a lender that is not Lennar's affiliated lender. They accomplish this by requiring the homeowner to set aside funding (a holdback) to cover the cost of items not yet completed, such as driveway, sidewalk, irrigation, and landscaping if you do not use their lender. This work is 10s of thousands of dollars and impacts the amount that you are able to borrow for the home. This expense is ALWAYS covered by a builder. Then, the game playing starts with the lending estimate (fees, closing costs, taxes, etc). I ultimately chose to use their lender but also reached out to 2 other lenders for estimates. The loan officer stated that they are competitive.

I compared the estimates and told the loan officer where the variances were. I insisted that he forgive the fee charged for not escrowing and he agreed. Over the next few weeks, he continually changed the numbers for each line item controlled by the lender. Finally, he added a no escrow fee. I refused to allow the loan officer to try to confuse me and made him review the calculation for every line item with me. This included me having to reach out to their actuary to determine how some items were calculated. By the end, the loan officer was angry with me for calling him on his dishonest behavior.

I hired my own inspector to go through the home. The construction manager did push back on some items that I insisted needed to be addressed before closing. In general, he did try to accommodate my requests but it was obvious that Lennar pressures them to only agree to simple repairs. I had a large crack in my garage floor. I had a large amount of water pooling on the garage floor every time that it rained. My sump pump was going off every 5 minutes after it rained due to the pipe not extending far enough from the outside of the building. I had water pooling against my foundation due to a grading issue. In all of these cases, Lennar denied responsibility. I had to threaten to not close on the home for them to fix the garage floor crack and the water drainage issue from the sump pump. They could not resolve the garage floor water pooling issue.

After closing, CustomerCare and emergency contractor numbers are a joke. Contacts don't respond or sometimes take days to return a call. You are only given one year for authorized repairs. Because of covid, they refused to enter my home for over 3 months. Yet these same contractors were allowed to continue building. That left me with only 9 months of coverage--Lennar refused to extend the warranty. In that time, I had 3 different customer care reps. I found a lot of issues. The construction manager and care reps were not happy with me. Saving on home-building costs and lessening the time the contractors spent on the home are the top priority for Lennar. Quality, a good customer experience, and ethical building practices are not.

By the end of the warranty period, I had found over 50 repairs that were needed. Issues such as dead wiring, air leaking around outlets installed on outside walls, improper shower head pipe installation, a non-functioning outdoor faucet, improper kitchen cabinet/counter installation. Their painters had dented my dryer and damaged my stainless steel kitchen sink. My walls are uneven and poorly painted. Lennar refused to cover repairs/replacement for damaged items or fix the air leaks.

I still have issues with faulty wiring in my home. Circuit breakers trip every time I try to vacuum any room on any floor. I tested the vacuum in another homeowner's home and it was fine. I have a loud noise in my ducts on the first floor every time the furnace is running. A beeping sound goes off every day around the same time. Even after I removed the CO2 and smoke detector on the 2 floors affected, including the wires. The appliances that were installed were obviously sitting in a warehouse for a long time. When a washing machine tech performed repairs, he discovered that the washer was built in 2015 and required a lot of software updates. I moved in 2019. This is a beautiful home but I will never buy another Lennar home after my experiences.