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We have not had a good experience with Lennar, if you have another option, please pick that. Their quality is poor and they are absolutely not flexible with ANYTHING. I can go on a whole rant about them and what happened but this is the gist.
My wife and I purchased our house in 2020 at Zanjero Trails in Surprise AZ. During the pandemic when supply chain issues were prevalent and homes were being built in 8-12 months ours went up in 5 months. Our experience from then to now has been a nightmare. Just a few instances were 21 of 27 months without the use of our master shower due to 2 full demos and 2 partial demos. Extremely poor workmanship issues on pretty much every trade that entered our house. Over 200 days of trades working on our house in 27 months along with 50 or so no call no shows. We were displaced from our master suite for at least 6 months and even had to move completely out for 11 days.
Our countertops took us over 2 years of fighting to get replaced. Our tile floor has grout haze from original installer. No tile left from before day 1 and up to 10-15 defective tile. We paid for super luxury platinum upgraded tile for $15,000 and could have had better tile at the local landfill. Super luxury upgraded platinum garbage sounds about right. Customer care reps went to other house build sites over the next 18 plus months to try and find matches for our tile. No matches found! Of course they did not check the mfg warehouse that had 12,000 pieces of this tile and possible tile lot match since before we bought the house set aside just for Lennar. Multiple inspections by the same inspector and different conclusions but no replacement or refund.
Lies by customer care to the roc stating we and inspector agreed that tile match was found but recorded conversation states otherwise. Upper mgmt does not want to do the right thing and refund our money. Even after our 23 month mark roc was called for an inspection to find 16 directives to fix. This after the 200 days of trades in and out. Yes 15 of 16 were fixed but those 15 items almost all look worse than before. Terrible builder and there is about 10-15 reviews worth of details, pictures etc. Stay aware when dealing with Lennar. They will tell you what you want to hear but do what they want and act like you are victimizing them. Very unprofessional and untrustworthy.
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We purchased a Lennar Home in Florida last year. At closing, we had a bunch of minor things which were fixed before close, however, as soon as we signed the paperwork our new lives in our new dream home turned into an absolute nightmare. First, came the massive slab leak, a result of undoubtedly rushed and shoddy workmanship. Almost half of our wood flooring had to be removed, they drilled into the cement, and with every warranty claim we got further from having our home back. We had to take off tons of work to watch trades in our home as they (by their own admission) had been told to cover, rather than fix the issues caused by the disastrous flood. If we didn’t watch them, the work would be a quick fix, not ever a real one.
Our entire home was covered in plastic, cement and wood dust was everywhere, the noise was unbearable. Every “fix” seemed to cause more issues. They move the fridge to replace flood-warped floor and crack the counter simultaneously damaging additional previously undamaged floors and on and on and on. Warranty people stopped calling us back or communicating in any way. Trades were frequently hours late, left early, or just never showed. We have now been in the home for 1.5 years and are STILL under construction from a slab leak from last year. We have tried going up the ladder and have been met with lies and platitudes, never solutions, never quality work, never something completed correctly. We were left in sometimes uninhabitable conditions without any hint or offer of help from Lennar.
As I write this, I can see several holes in my floor as the flooring guy last week left mid-job… again. I have my air purifiers working overtime because of the dust. I just had to reschedule yet another work call because maybe they are coming to fix something that should have been done over a year ago. I have moved with the military throughout my life and I thought that this, my 20th move, would be the most exciting and easy. This has negatively affected my marriage, my business, and my health. In the time we have waited in vain for repairs, dozens of other houses have gone up in our neighborhood. I pity their future owners and anyone who buys the abysmal construction quality and negligent customer care you will receive as soon as you sign with Lennar. ZERO STARS!
We purchased our $810k home in December 2021, since day one we’ve had nothing but problems, leaking. Tiles coming loose from the subfloor. Exterior areas of the home improperly painted. Every footstep on the downstairs and upstairs floors illicitly creaks and cracking sounds. Customer service issues, being lied to and feeling very disappointed with our home purchase.
We selected Lennar because the homes were new and in our price range. The area was also our choice. We had been driving with a truck, a trailer and two cars for two days so were pretty exhausted when we got here. We drove into the community and went to pick the keys from the office. There were no keys. They had not even cut keys for the home and the only one available was the master key of the contractor. He let us have that key to get in.
When we got to the house we had a huge surprise even before we got in. The lawn had turned into straw. No grass at all. Apparently our neighbor told us that they did not have any electric connection so they never put the sprinklers on and the grass all died. It was terrible. We opened the door to the house and the house was all dusty and dirty. The workers had not given it a proper clean. The front concrete was fractured and so was the lanai. The Lanai has to be resurfaced and the lawn has to be pulled up and redone. The garage remote does not work and the panel is open and its wires hanging out.
We tried to get in touch with our sales agent Austin but he was nowhere to be found, he had lied to us about the whole experience. One of the showers had a blockage and the water was bubbling up. We spoke to the Contracts manager who promised us that he would take care of all the shortcomings. We have been here for over a week and so far the only item on our unending list done is the shower blockage. I definitely will not recommend Lennar to any of my friends or family.
Lennar gets a zero in safety and security. We bought in to the gated community idea. We have 3 entrances in our Lennar-controlled community. Two have gates, unguarded gates that are open 7 days a week and the other has no gate at all.
I have been in my townhome 1 1/2 years which I bought brand new. After the year mark was up, things started breaking. In the past 6 months, I had to redo electrical work. My fridge was going out due to poorly wired outlets which all had to be replaced. The kitchen cabinets are VERY poorly built. ALL the townhomes have issues with cabinet doors falling off. ALL hinges had to be replaced due to the poor work. The kitchen faucet was leaking and had to be replaced. The latest is that I need a new circulating pump. I should not have all these issues with a townhome that is barely over a year old. My electrician told me the breaker box was a mess and VERY poorly wired. BEWARE before buying! Also, repaint your townhome. The paint shows EVERY mark since flat. I had no idea I needed to repaint the entire home. They use cheap labor and it shows.
Our floors creak everywhere. Our roof looks like a patchwork quilt. The interior paint is like chalk. The whole process was laughable. Lennar’s response is nil. Save yourself! The neighborhood after a year looks horrible! Their business model is crap at best and I cannot believe we fell for their **. Everything is included. Everything is total crap. Nothing is square in this house. I can’t believe we did this.
Lennar takes shortcuts at every turn. Things are not done or subpar materials used to build the home, things you’d never think to ask about until you live there. Or items aren’t included which you’d just assume should be included. Example—in Houston, no dehumidifier in AC, no garage door opener included. Just moved in this month and regretting the purchase.
Read the Lennar contract. Read it before signing. We were about to buy a home not yet built. No way I would ever sign such a document. Read the Disclosure paragraph 8 and 9 of page 5 of 12. If you sign after reading those paragraphs, you deserve what you get.
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