Lennar Homes

Our home was completed over two months later than expected. The stairs were not stained to match our floors well. We had to have that corrected. A cracked window was installed that we had to have replaced. Our garage door did not work from day one. There was a massive scratch on our hardwood floor. They installed the wrong size shower door. Two of our recessed lights were installed incorrectly and did not work. I found molded boards in our attic. The metal shield that goes over the pipes coming out from the HVAC unit on the outside of the house was never installed. Those same pipes were never caulked.

Lennar installed window screens on all of the windows, despite the HOA's rules against having screens on the front of the home. Residents were then flagged by the HOA for Lennar's negligence. They installed our sod in the heat of summer, and promised to install new sod if it didn’t take. When it didn’t take, we had to fight and fight some more in order for them to fulfill their promise. We fought so long, in fact, that it ended up being installed in the summer again. Again, it did not take well.

After moving in, construction crews continued to use our outdoor water and electricity while building other homes, after telling them to stop. To this day, three years later, construction crews have backed into our yard leaving tire marks and killing the grass that we have worked so hard to grow. They have also left black tire marks on our driveway. They consistently leave trash strewed across the neighborhood. Despite contacting Lennar about these issues, none of them were resolved.

There were supposed to be two small windows installed in our master bedroom. One of the small windows was never cut out and finished on the inside, but you could clearly see the window (and the labels on it and the drywall behind it) on the outside of our home. Because of these reasons, and more, I do not recommend giving Lennar any of your time or energy. Find a more reliable builder! I will say that Lennar has resolved most of the issues above, however, this was not without us practically harassing them until they did. Please also note that some of these things could be caused by the negligence of the companies they hire to do specific work.

Lennar, as well a Stormwater Maintenance company has been out to survey my yard several times and I was informed by Lennar that when my home was constructed the land was not graded properly and that additional drainage would need to be installed... Meaning my entire yard would need to be ripped up. All the hard work I had put into fertilizing and growing the grass would be destroyed and I would have to spend extra time and additional money through no fault of my own.

I have been told many times that the work to install additional drainage to prevent my yard from flooding would start soon and was even told to stop my lawn maintenance, however, it is now six months later and I still have not received confirmation from Lennar that my yard will be repaired and when. Now, after any amount of rainfall, my yard transforms into a swamp for days, then turns into a large muddy, brown area with no grass and a horrible smell. In addition, I fear that this issue could cause structural damage to my home due to the proximity of the water to the foundation.

The standing water draws snakes, mosquito and other rodents. I have a contract in place to install a fence around my yard for my dog, but cannot proceed with install until this issue is rectified and I cannot let my dog roam in my own yard due to all the water. This is a clear violation of the warranty and I do not trust that Lennar will move forward with the required repairs as I have been told that this will cost them thousands of dollars. At this time I plan to file a formal complaint with the corporate office and pursue legal action if necessary.

Lennar attempted fixes, as inexpensive as possible for about a year and then announced they would need to take down homeowner's fences and install french drains in the retaining wall. Drainage improved and we thought the matter was resolved. This week. We received letters from Lennar attorneys that we will need to remove our landscaping pavers - approximately 12 feet from the retaining wall - in case they ever need to access the drains again and because they want to repair their community fence and move it two feet closer to our homes. This means that we must remove the approximately $15k worth of hardscaping we installed in the first place.

Lennar's response was that the people from Lennar that worked with us on the hardscaping are no longer with the company. We are beyond frustrated, concerned not just about the lost money but also that the wall is still not capable of keeping our homes from collapsing. Of course, the neighbors are all coming together and learning that in buying our homes we signed away all rights for a class action suit and there is little to no remedy available but to give up our yards to fix their improper drainage system and wall. Buyer beware! This is a nightmare!

Do not include your model and leave you lingering for weeks and months if you allow them. That is so they can sell the lots to people that want the bigger most expensive houses even if they can't afford it as well as you could (No concern for the Real Estate Bubble.). In conclusion: Lennar's customer service style which should consider a first come first serve approach (as long as you are a solid buyer of course) is not in their business model. Lennar's Business Model is to play Chess with you. You are only a Chess Piece for them and nothing more. I wonder if their approach is legal... Good Luck!!

Our warranty repair hit list was moderate. Most items were very easy fixes for the respective trades to complete. The largest items on our list were the Lennox central A/C evaporator coil that was defective (class action lawsuit) and the 1x12 trim on the staircase. The evaporator coil in the Lennox A/C unit began to leak approximately 6 months after we closed. We noticed the a/c would run constantly and never cycle off. The inside temperature would never drop to the set thermostat temp.

We discovered that many other Lennar homeowners in our community had or were having the same problem. Research uncovered a class action lawsuit for faulty evaporator coils from Lennox. Ours was replaced under warranty. The company that installed the original HVAC unit was called out to replace the evaporator coil. I was present with the technician as he tested the coil and found it to be leaking from a few areas. Rust began to form on the coils. After replacing the evaporator coil, the technician left a mess for us to clean! (Del-Air).

The other huge undertaking for Lennar was the replacement of the staircase trim. It was originally cut too short at the top stair riser. I could put my hand between the trim and the stair riser! Lennar's first idea to remedy the problem was a short-cut to say the least! They wanted to have a carpenter cut a sliver of wood and somehow attach it to the trim to fill the void! The second idea was to install small pieces of trim on every stair riser (so they all match). I wanted it fixed correctly, and stood firm on them replacing it properly. This all took place in October 2017. The carpenter trade they used was New England Trim.

They started the project by delivering one piece of 20' MDF 1x12 trim to our home (we should have received two). That piece of trim sat in our home from October 2017 until April 2018 before Lennar's Customer Service Rep finally (after my constant calling) started to schedule the repair. Another huge problem is that the Customer Service Rep doesn't have enough respect for us to check with us first prior to scheduling the trades to show up and work! I missed work hours because of Lennar! New England Trim must have some of the worst carpenters! It took them two attempts to get the kneeboard installed, and still failed.

They also only attempted to replace six of the eleven spindles which did not even match the original ones that were installed! The trim nails weren't countersunk in the MDF and the paint never adhered to the fake wood. The carpenters wanted to fill a 1/4" gap from the bottom of the MDF to the top of the trim with caulking!!! We had one side of kneeboard trim the original pine wood, and Lennar attempted to replace the other side with MDF which is fake (pressed) cardboard. This repair would have been so easy to a trained professional carpenter! Lennar eventually had to dismiss New England Trim and use DriRite to complete the install of another piece of pine wood. DriRite did a decent job on the install.

One other point I want to make is how irresponsible Lennar is in the quality control over the construction. As we were already living in our new home, other homes were still in the construction phase. At one point, my wife's black car was parked on the street in front of our home. Lennar's painters began priming a house across the street on a windy day unbeknownst to us. My wife went out to find her car covered in smurf blue overspray! Would it have taken much for the painters to knock on a door or two and advise us to move the car??? Or perhaps Lennar taking the responsibility to inform those homeowners in the immediate area when they are scheduled to paint? Of course not! Lennar never took responsibility of the damage to our vehicle's paint! We found this to be extremely discourteous, irresponsible and ultimately disrespectful to us and the other homeowners that suffered the same damage to their vehicle!

My advice to anyone set on purchasing a Lennar home, be vigilant and know that you are going to have to battle this builder to do the right thing! Lennar is NOT going to step up and do the right thing for you! Your pre-closing walk-through is going to be the most important day (or two) of the purchase! Look at EVERYTHING!!! They want to close on the home so they will repair items quickly. After you close, they forget all about you, nor do they care about fixing your warranty items. Quite possibly look into other better quality builders.

At this point we are incredibly frustrated however an entire deposit in. Our frustrations started when we were supposed to do our pre-construction walkthrough. We were given a date, I took off work to attend. We get there 10 minutes early, 10 minutes AFTER we were supposed to start there is no one there. So we called the office and it turns our then builder (Richard) was no longer with the company and would have to reschedule with Patrick. So since we signed, we had Richard, then Patrick, now nobody as our builder. We also no longer have a new home sales coordinator. I understand that turnover is inevitable and that mergers cause shifts in employment, however that should all be transparent to the customer and they should keep you informed.

This is a terrible way of conducting business. If anyone has any contact information of someone in corporate for Lennar or CalAtlantac, please pass this to me. Again, sorry for the noise, but this is beyond ridiculous. Now, the builder (Edward) is out until next week, and we do not have anyone to answer our questions regarding the house, and they do not have anyone to cover Edward. It is being stressful deal with this company. Buy a house should be fun, not stressful because of the company.

A month before we moved in we noticed that they ran the air conditioning lines below the drywall in the basement, this was unacceptable so I emailed Jeffrey (Lanner realtor) and Steve to have that fixed so the lines were up in the floor joist, just as they were in every other homes being built around us. Steve dismissed this and said it was normal and a scheduling miscommunication. On our final walk-through a week before closing they realized just how bad it was, and said they would get it corrected. A whole week past and on our move-in date they had a company in there fixing this problem.

On our final walk-through there were several bumps and bruises still in the house that we pointed out during our initial walk-through. Chad one of the other construction managers was frantically trying to touch up all these issues as we were walking through the house two hours before closing. Because of that, we were not given the proper explanation of our new home and all the steps we needed to take to settle in. Overall the home is far from perfect, which we understand as we are imperfect beings living in an imperfect world. However, for a home that cost 3/4 of $1 million we were hoping for a better experience. Lennar Homes is building faster than they can keep up and may have bit off more than they can chew.

Another example of contract nonsense is Lennar expect you to close when the home is ready within 2 weeks, however the contracts give Lennar the luxury to finish the home in 2 years, even though they promise you in the office 6-8 months. As an advice to new customers please read the contract well and pay attention to certain disclaimers that would reduce the value of the home you are buying, or the extended time that would take to complete your home. Just for the record I didn't sign the contract with Lennar and canceled the deal. Worst builder I ever dealt with.

Also the exterior paint is chipping off the house already! When you contact Lennar they are bothered by you calling them! We have been through 5 Knowologist now. It's a shame what we are going through! Lennar Homes is PATCHING their work instead of building as NEW!! DO NOT... WHEN I SAY DO NOT... PURCHASE A LENNAR HOME!! We have been sick to our stomachs ever since we purchased a Lennar home. Mind you... This is our 4th home purchase. This home being the first "NEW BUILD" and we are very unhappy! Stay with an old home and fix it up! With Lennar you are going to replace everything within months of moving in and Lennar will simply treat you as another pain in the ** homeowner!!

When the contractor came to my home to look at the problems he brought 6 other guys with me. I felt that was unnecessary and his way of intimidating me. He had a bad attitude and treated me as if I knew nothing about houses. They did a horrible job at fixing the floors! I recently noticed bulges in my ceiling in the kitchen and believe the water damaged floor upstairs is dropping. Lenora took a look at the ceiling and said it was the wood expanding and there was nothing they could do. What?! I just moved in, the house is falling apart and he said this? Lennar representative had excuses about everything and that nothing was their fault.

The Lennar rep came to my home today and told me I would be required to file a claim with my home insurance about the water damage and I told him Lennar was required to disclose the water damage when selling the house and that Lennar was responsible. He then said "the lawyers would never let that happen" and that the lawyers could cause me problems. I took that as a threat and I knew at that point it was time to get serious. I just contacted the city inspectors office and filed a complaint because I believe the house was never inspected properly. I am also considering creating a lot of social media postings and videos letting everyone know what is happening to me.

My last house I had so many problems. They flew out to try & buy me out of my house instead of just fixing the problems. Every single window in my entire house leaked. The master bath leaked the first night I was there and came through my ceiling and caused drywall damage. They never fixed the problem and they fought me for everything that was defective or done incorrectly. Do yourself a favor and do not and I mean do not buy one of their homes. Also do not buy a home with anyone that is now affiliated with them such as CalAtlantic. You will be very disappointed.

I pointed this out and told them I was canceling the sale. They assured me this was normal settling. I know better. Anytime a brick is broken you have a serious issue. If a crack develops it should follow the path of least resistance which is the mortar. If I bought this home the odds are high that foundation issues would destroy my in slab plumbing which is very costly to repair. They refuse to refund money and assure me their company "experts" say it is normal. Please look at attached pictures and judge for yourself. They are pressuring me to buy this junk and may end up in court. Stay away from this company.

The issues involve electrical issues, HVAC problems, mold exposure, structural defects, water intrusion/damage, metal corrosion and environmental concerns. These construction problems, in addition to dealing with the stress of it all for more than 4.5 years, have led to health issues. As well, other people get sick when staying at my Lennar home and exhibit similar symptoms. Between improperly installed and defective A/C units and faulty roof flashing during construction, the house has extensive water damage and mold, which has impacted my health and the health of those who have spent any significant time here in the home.

What's worse? Lennar knows about this. I worked with the division president and his team through multiple inspections and meetings to go through the 80+ defects. They were at the point of more inspections and bringing in an environmental company when they simply stopped responding, even though they said they would make the repairs. Even if the repairs were made and because of seller disclosure laws in the state of Florida, I would have to list it well below market price and it would likely need to be a cash buyer. That's how bad it is and that's not my fault. There is nothing that Lennar could do at this point to 'make me happy.' The only thing they could do is do what's right. I'm not sure how these people even sleep at night.

One thing to know - buying new construction is not like buying a new car. You have virtually zero protections and the warranty is horrible. I wish I had done more research on this before I signed the contract. There are no 'lemon laws' and you'll be responsible for any attorney fees to get the home you wanted. You can expect to pay a minimum of $50K-$100K to simply get the repairs done - you won't be able to ask for any lost work time, medical or any other damages other than simply getting the home that you were promised.

I'm confident if enough people start speaking up about Lennar, that they will have no choice but to change their approach. This shouldn't be allowed to happen and it will continue until consumers stop spending with them and lawmakers build consumer protections for new construction homes. Do yourself a favor and buy a home that has been 'broken in.' If things go wrong? You'll have a much easier time getting it resolved through insurance or taking action against the previous owner for non-disclosure of defects. If I had to do it all over again, that's what I would do.

Outside, there was no time taken to clear the lot of rocks and construction debris, ie. nails, plastic, lunch trash, etc. Sod was simply laid on top of it. In addition, much thought was not put into drainage. A quarter of our yard is an ever-present swamp. This has now forced us to have to come up with some type of solution to level the yard and create drainage. We are not the only folks dealing with these issues. Clearly, Lennar builds so quickly with inexpensive sub-contractors that there is no integrity. Lennar DOES NOT stand behind its homes.

When the warranty people came I saw and they informed me that aside from using the wrong capacitor they also use the wrong electrical wire. I would have understand had I not hired a home inspector and had it not been pointed out. Yes I saw that they replaced the electrical wires and the capacitor but can no longer trust them. My biggest regret is that I trusted them to do the right thing. Lennar refuse to answer my multiple questions as to whys? Now I'm second guessing if they truly and completely resolve the problem? And that Lennar should be accountable, responsible and be punished accordingly.

When we moved in of course we noticed extra things that needed to be fixed such as the screen door, the air unit was making a noise, the heater wasn't as hot as it should be, the garage door was having problems, and a few other things. I opened up a ticket with Lennar and literally within 1 business day all the different companies associated with each problem called me to set up an appointment. They all came out the following day and fixed each and every single issue.

Right now I have a problem with the dryer so I just opened up a ticket. These are new homes, never before been lived in, so of course you are going to be the first one to notice each and every single problem it has. But in my case they have resolved each and every single issue so far. One of my neighbors he was having an issue with a water leakage in the attic and they came and had to reconstruct it but they did it. I would also like to add Lennar hires different contractors in every community they build. So maybe the ones in one community were horrible but another community may have a completely different outcome. I was reading a lot of bad reviews so I just wanted to share my experience which has been very good so far.