Lennar Homes

However that was not the case at Lennar in Charles county even though it was at the Lennar location in Gambrills MD that I was sent to because they were the only site with a specific model I wanted to see. After viewing a few models I found one that I really liked but price conscious side of me was a bit Leery. I took some time to think it over and eventually decided to move forward after conducting some research. I went to the office on a Sunday to get more information and ended up signing my documents that day. Obviously the banks were closed and I had some training to attend for work for about a week so Lennar allowed me to place a deposit equivalent to what I could withdraw from the ATM and send the rest once my training was complete.

I chose my options that day and even called a relative over that I know was on the market as well Katrina stayed to answer all of their questions well past the time the office closes. Lennar made it very clear from the beginning that there was something that they wanted me to work on financially and before closing and I began work on that straight away. For me none of it was an issue because it was all things that I already had plans to pay down. I signed the paperwork with their office in April and was provided a construction completion date of Oct 31. After reading some of the reviews here I think it is important to stress that the construction completion date and the date you close will not be the same date.

Lennar scheduled a meeting with me and the construction manager updated the construction completion date to early Nov. and we were on our way. The loan/credit folks provided me with an action plan and I provided updates regularly. Sometimes they would best me to check on my status. I completed all of the requested action ahead of schedule so we made a few tweaks. The only person that was as responsive via email as I would have liked would be the loan officer but he answered his phone every time I called. Everyone else responded within a matter of minutes when I asked any questions or wanted to schedule some time to actually walk the home while under construction. I have not closed yet but everything is scheduled including my home inspection.

My advice to everyone is to get a home inspection. The new home consultant may act as if it’s not needed because the home is new but that’s not what the inspector is looking for. You want to get the inspection because the reality is a lot of the work is performed by contractors and people make mistakes. That is true for new and older homes, we just hope the mistakes are not something that dramatically impacts your ability to enjoy the home which is why you need an home inspector to flush out as much as possible.

I currently rent approximately 5 mins from the home I’m having built so I’m able to go by frequently and check on the progress and there are several people that work on the homes being built and I’m certain Minimal supervision is provided as they have several homes under construction at the same time. My only complaint would be if you sit back and wait for them to tell you what's going on you might feel as if they don’t pass information along well. I found out the dates for my walkthrough and closing from the new home consultant almost a month before I received the official email from the settlement coordinator.

The credit specialist told me that everything was good to go with my loan before I heard from the loan officer. So my point is that if you are buying with Lennar do not hesitate to ask question to anyone you can get in touch with and get a home inspection completed by a third party (that $400 could save you a lot of stress down the road). Remember that you are spending thousands of dollars and whoever holds the purse holds the control.

From day 1 of walking into the sales office, buying our home... which is absolutely perfect walk thru closing and any little problem I might have had has been addressed and taken care of immediately. And I will admit I am a bit intense. And not 1 time have I had a single issue dealing with anyone at Lennar. They have been pleasant, kind, patient, accommodating. I do not have 1 bad thing to say. So all I will add if you live in NJ. Buy LENNAR!!! AWESOME HOME AND PEOPLE!!!

It is not like the custom made homes I have built in the past where adjustments can be made and rooms made larger, but the ease with which the home is constructed, with fewer decisions made the process so much easier. The builder in Charge, Dan, was highly responsive to the few requests I had upon moving in and the work was completed quickly and efficiently. It has been a very positive experience from start to finish, (except for working with their lending department which refused lending to me despite the 850 credit rating). I would do it again in a heartbeat!

There were a couple times we reached out as we saw progress was being made but didn't hear anything (you can do your due diligence too you know), but from the sales rep, to construction manager, to final walkthrough guy we were happy with their customer service and still stop by to talk and ask how the house is going. Overall, if you are looking to build with Lennar, take these reviews with a grain of salt. Remember that there are THOUSANDS of people who are happily moved in and are busy painting, moving furniture, getting their kids enrolled in schools and do not have time to complain on websites.

I have experienced so much aggravation and anger in dealing with this builder that I do not have the energy to list it all. But, to summarize it, after you move into your home you will notice errors and mistakes that you didn't notice during the move-in inspection. And, their reaction is to stall, refuse to correct them, or say it wasn't in the original agreement. What they are experts at is "slow rolling" their response. They aim to stretch out the time pass the one year mark from your purchase date of the house. After one year, they will claim their warranty is expired and want to refer you to your personal homeowners' warranty, which can cost you cash in deductibles and service calls.

As an example of one of my experiences, I have put in a service request for the same issue 3 times: They installed mixed fixtures in 2 of my bathrooms which I noted during my walk-through inspection (oiled bronzed light fixtures and towel bar, with brushed nickel/silver faucets and cabinet knobs; it looks awful). After waiting 3 months, my 1st request somehow got deleted from the customer portal, they claimed it must have happened accidentally when they updated their website. I had about 7 issues at the time and had to re-enter all of them. After waiting another ~2 months, I received an email that the bath fixtures request was closed, stating they tried to contact me on 3 occasions but got no response.

Knowing this was not true, I asked when, and they provided dates from their "records." This was a lie. I guess no one told them that cell phone companies today actually provide you with a list of incoming calls. My records reflect that for those days, and the days before and beyond, there were no calls from Lennar. In fact, ALL of my calls were from family members! Then the following happened: Lennar informed me that my fixtures were supposed to be brushed nickel. I contested stating I expected them to be bronze. After another month, the customer service rep handling my case emailed and said they found the paperwork confirming that they had "found my fixtures" paperwork and they were to be bronze.

They replaced the sink faucets and knobs, and told me that the the rest was on backorder. The rep I had been working with quit and the work stopped. The next rep contacted me stating that the fixtures were Not supposed to be oil bronzed, but, brushed nickel. By now, the bath looks even worse because now the entire shower is brushed nickel and the rest of the bath is oiled bronzed. On April 1, 2019, my husband received an email from Wilmary **, Customer Care Team, that the work I wanted, changing my bath fixtures to oil bronzed, was not under warranty and that they were closing my case.

I responded immediately that if the bath elements were indeed supposed to be brushed nickel, then I request they make everything brushed nickel, but not leave it with two types of fixtures. As of today, June 14, 2019, I have not received a response and have not been contacted since the April 1, 2019 email that they were closing my case. They will not respond to my emails or phone calls. I have purchased houses in Georgia, Pennsylvania, Virginia, and Florida - all brand new homes. This is the only builder I have dealt with that has shady, less than honorable business practices. I am surprised that the State of Florida allows them to keep their business license.

The first problem was when we went to design studios, they made us aware that those promises were not accurate. We could not have those things because it was far beyond the incentive value. 90 percent of the promises from the door was voided. We debated with the sales rep, design studios, and the management, and decided that we just wanted to go forward with the process. They just was not honoring their promise due to the miscalculation of the sales rep. Shortly after, they decided, that they would give us a garage door opener with the refrigerator that we wanted.

When that time came around, the sales manager (Jen) decided that the sales rep miscalculated on that as well, and told me she could not honor that promise. I then informed her we already signed a contract and that she had no choice but to honor it. She then told me that if I didn't sign a new contract that she would void the contract and refund my money for failure to comply. After several letters written by both my realtor and myself, along with phone calls, they decided that they would honor the then active contract. Such a headache. Why threaten a veteran and make the process difficult. There are veterans with mental sickness that can be deeply affected by Lennar tactics.

Current problem: Close to July 1st, and the house is 95% done. I'm beyond excited. I get an email form the closing coordinator informing me that I will now be closing the end of August. I called her and asked if this was a mistake. She told me no, it's accurate. I explained to her that I was told I was closing July 1st, and my lease on my apt is up July 31st. I have nowhere to stay until the end of August. She said that she was sorry and there is nothing she can do. I asked why was I told July 1st. She said the sales dept are not authorized to give the buyers a closing date. I asked her how do you expect to sell homes you are building to anyone if you don't give them a closing date. What are they suppose to say? "Hey, we are building your home, but we don't know when it will be built". That's ridiculous. She seemed cold and passive.

So in conclusion, I'm a Veteran using my VA loan, first time home buyer. Made several promises, promises not honored. 4 months house being built, but given a headache the whole way, threats, and finally home being pushed another 6 months to make it a total of 6 months for me to finally close. The worst experience in my life. I will be contacting BBB, Department of Veterans Affair, Executive, and Management of Lennar. There has got to be some protection for home buyers.

They then came back and removed the cabinets (in the process ruining my cabinets even further and breaking the latch on my oven), took apart the dry wall and then installed new drywall. My walls are STILL messed up, my kitchen cabinets are STILL DAMAGED and some parts are actually missing and this has been a year now. I’ve hired a lawyer, written emails, made numerous emails, and have gone to the office in Tampa numerous times as well. All to get NOWHERE!!! Lennar has been avoiding my calls, emails and my issues that they’re contractually responsible for. They aren’t an honest and/or trustworthy business and don’t fulfill their end of the contract!!! DO NOT purchase a home from them! They hire subpar contractors who drink alcohol while on site, they do shorty work and give you a subpar product and take your money and leave! I’m still waiting on yet ANOTHER call back and have YET to receive it!

HOA won't do anything, city won't take any responsibility and Lennar also won't. So it's me who has to pay for all the damages caused to my property. I end up paying over $1200 so far for all those damages caused by Lennar to me and it's very unfortunate that how they just deny all claims. Their company is based on greed and wicked people who has no respect for others.

The Lennar Representative seems to only respond when I repeatedly ask for assistance. They have failed to provide me with any receipts from the any of the contract work that has been completed and continuously insist that I confirm completion of work when the work has not been done correctly. So because of my frustration I have taken to the consumer complaints websites hoping this will get some attention. I just want my home repairs completed expeditiously and done correctly. I am dissatisfied with how this is being handled thus far!

Other issues are the microwave blower doesn't work, the driveway has cracks and holes in the concrete, the grading of the backyard isn't level causing enormous amounts of water to flow towards the Lanai and our patio doors. The house wasn't painted properly, there are blemishes and places where this new house should have been painted the same. The cabinets have been stained and blemished from the condensation because the microwave blower isn't working. Floor tiles are cracked and haven't been replaced. The front door was to be replaced last July which hasn't been done.

All reported to warranty. Engineer has come out once last year & warranty has concluded it is cosmetic, and will not repair anything. I waited a year, opened another claim, same engineer came out and now waiting on warranty company to decide what they will cover or not cover. Several homeowners in this community all have foundation complaints and issues. Subpar contact work, poor customer service & they offered remediation at $1000 an hour. Claim in 2018, nothing done. Claim in 2019- still waiting. 10 year warranty ends in 3 years. DO NOT BUY A LENNAR HOMES. You will regret it.

I then hired an engineer and he advised the bow is greater than 5/16 inch and is growing and that there is an immediate construction issue becoming worse. Lennar’s stance is they had an engineer look at the issue and it is not their issue. I am now in the process of legal counsel. I will never purchase a Lennar product again. Extremely disappointed in Lennar’s lack of standing behind their product and warranty. The simple and right thing for them to do would have been to do the right thing and fix the construction mistake, honor their warranty and keep the customer. Instead... Big mess, big problem and a noisy unhappy customer being forced to utilize the lawsuit process. Don’t buy Lennar!

Please abide yourself to some ethics when we are spending our hard earned money on buying homes. It's just a matter of cabinet frame for you. I made a mistake on not withdrawing my contract and also closing my home without these corrected. The only option that you guys left me with is filing a complaint against you as i have all the conversations regarding this Kitchen cabinet frame. I would never recommend anyone even in my dream to go for Lennar Homes.

Several times we were asked to sign forms that didn’t seem right but were told it was fine and to just sign. We did until the last time we refused and this really pissed them off. We were threatened by Lennar sales that their attorney would contact us. The Reno division president finally called us and agreed to let us out of our agreement but they were keeping our $5k! What a shady and ruthless company. We left Carson City because of Lennar!

I then talked with Tami in regards to the documents. Tami provided me with the Purchase agreement via a tablet! She stated that she was unable to print any documents, due to the printer being out of ink. As I was reading through the contract, Tami began to rush me, stating several times that she had a long day and was hungry. She said that she had not eaten all day and was ready to go home. The contract was over 70+ pages, mind you. As I'm continuing to review and sign the contract. Tami continues to rush me in a passive aggressive manner. I was then told by Tami that she will email me all of my documents, and if I had any questions to call her and she would go over them later.

She never went over the contract while I was in her office. She never provided me any hard copies of any documentation. She never discussed the fact that I did not have a grace period to cancel- for any reason. She never mentioned that my earnest money was NON-REFUNDABLE! Less than 48 hours later 4/20/19, I contacted Tami and discussed that I wanted to cancel my contract due to unforeseen circumstances. Tami told me that if I did so, I would not get back my earnest money. She then went on to suggest that I transfer my contract to a new property in Forney, TX. Which is well beyond my travel area for work. I advised her that, that would not be feasible.

Tami then went on to tell me that she'd have to get with her Boss regarding the cancellation and possible refund of my earnest money. On 4/25/19, I returned to the sales office to speak with Tami regarding any updates on my contract. She informed me that her boss was out of town and she'd let me know something by Monday, 4/29/19. I hadn't heard from Tami. So, I attempted to call her on 4/30/19 and received a text from her stating that she was in a meeting and would call when she was free. Fast forward to Saturday, 5/4/19. I contacted Tami to follow-up on any word from her boss. I was then informed by Tami that her boss told her that she could not cancel my contract until she sold another house?! Confused. I called Tami again to get an understanding of how I could know if and when she made a sale on a house?

At that time, Tami informed me that she did just made a sale and would be emailing me my cancellation documents. On 5/4/19 @ 18:42, I received a text from Tami stating that she should have an answer from her boss on Sunday, 5/5/19 and would get the cancellation documents out to me. Sunday: 5/5/19- I did not hear from Tami. Nor did I receive a cancellation document. Monday, 5/6/19, I contacted Tami to inquire about my cancellation document and updates concerning the refund of my earnest money. Tami responded that her boss would be back on Tuesday, 5/7/19, she was the only one that could make that decision and to give her until Tuesday. I then confirmed with Tami that she stated that her off days were Tues/Wed. So, once again I confirmed if she was sure that I'd hear something on her off day. She confirmed yes.

Tuesday, 5/7/19 @ 11:41 am- I sent a text to inquire about any updates. No response. I then called and left a message for Tami on her cell. I finally received a return call @ 14:59 but I was away from my phone and missed the call. I listened to the voicemail that Tami left and she basically informed me that she had talked to her boss and was unable to get a refund of my earnest money and she told me that she would email my cancellation letter. I finally received the cancellation letter and it was not via DocuSign, as promised. Tami sent an unofficial email without any signatures and I was being referred to as just "Ms. **". She never included my full name in my legal document to cancel. Ms.** could be anybody. I tried to call Tami back and discovered that she was now blocking my calls. This entire experience as a first-time homebuyer was very disappointing and unfortunate. A costly lesson learned.

We have 3 other friends (2 who bought with Lennar and the other who chose not to), who also told us that they had a negative experience with their customer service representatives. We were told from the beginning that we would have to go through their lender first and then if we find something better then they would match it. But we little had to fight through the whole process. They need better staffing, people who care, and people who are professional with the jobs.

We decided we could live with the $82,000 lot premium. When Anne found out that we wouldn't be leaving town until the following Monday, she suggested we come in on Friday to have Tricia write the contract. Well today is Friday and as we were heading into Lennar's office, Tricia called us to let us know the builder had increased the price to $579,000. In two days the cost of the home jumped 49,000!! Talk about a flimflam business!

I explained to Tricia that we would not be interested in the home unless they honored the original price from Wednesday. An hour later Tricia called us back to let us know that she had to charge at least another $19,500 for the optional deck that was being added to the home. This is the same optional deck that was on the home two days ago when the home was originally priced. Tricia said she was fighting on our behalf. The $20,000 increase was the best she could negotiate on our behalf. Here is what is most insidious, Lennar did the same thing to our friends who wanted to move into the same neighborhood.

They offered a price and then increased the price by $10,000 when our friends went in to sign the paperwork. We were looking at much more expensive home on the top of the hill so they thought they could get away with charging an extra $20,000 to $40,000 because we could afford it. It's astounds me that a company with pervasive, deceitful, pricing practices is still in business. If this company isn't a target for a class-action lawsuit for chicanery, I don't know who is. An extremely disappointing purchasing experience. I can only imagine the horrors we would have gone through had we gone on to buy the home as others have experienced. If it were possible to give zero stars I would.

For the items and issues that are covered they keep sending out contractors that cannot fix the issue or they make the issue worse. This being said we are still waiting for cabinet doors since October 2018. Our kitchen island was damaged from the manufacturer (per the manufacturer) and we were told should of never been installed. So now we have a island that is so damaged that we covere it up with plants, flower arrangemetns and etc. Over half of the switch plate covers are crooked due to the boxes not being cut square. Chipped and broken tiles were used throughout the home and patched with grout and or caulk. The worse is our 4 sliding glass doors that are scratched both inside/Outside and between the glass.

Since we never had a walkthrough before purchasing the home we were told that the scratches would of had to be found at that time. So they are not covering our glass. Some of the glass is so scratched that it's hard to see through it. The large doors that are throughout the house are made of mdf (not wood). The home is less than one year old and the paint is chipping off and some of the doors are warping. The outside is just as bad as the inside. The stucco had patch work done that looked as if the place was shot up by gunshots. The grading between the houses is so bad that when it rains (and it rains every day in Florida) we have washouts and rotting grass from bad drainage. Our grass constantly has black mold and soggy. This is in the front, rear and side of the houses.

We have told Lennar this many times and they blame it on the rain. It's the grading and the fact that homes are only 5 feet apart and there are no gutters. The rain pours off the roofs and has nowhere to go. We have standing water all the time and it houses mosquitoes. The things I have mentioned are only a third of the issues that have not been corrected. We have gone to an attorney and were told that Lennar has themself covered on every issue so that no one could ever win a lawsuit against them. Basically once you bought an Lennar/WCI home you have no leg to stand on and you will never have any of your issues fixed or fixed properly. We had to have our own contractors come in to correct some of the issues and spent over $5,000 out of our pocket.

As for the job sites. They are never cleaned up at the end of the day. Paper trash blows everywhere. And we have had 6 tires so far with nails in them. Two cars are sports car and the tires were very expensive. We gave them the bill for two of the tires and pictures from the garage showing the nails in the tires. We haven’t heard anything from anyone from Lennar about compensating us. And unfortunately this development has just started to be built. It will be another couple of years till it's finished.

We are woken at 6:30 six days a week with the noise and hear it till 7:30 - 8 in the evening. Workers play music so loud that we have to ask them to turn it down so we can hear our tv in the evening. Lennar tells us to not approach the workers. It's obvious that Lennar/WCI does not care at all about the residents that bought their homes. They care about building as fast as they can to make as much money as they can. They have no respect for the residents. Our quality of life is being ruined every day thanks to Lennar/WCI.