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Reviewed Nov. 8, 2023
My purchase experience with Lennar home in Mirada Community in San Antonio, FL is horrible. Myself and my friend wanted to buy a townhome. I talked to sales person as a package deal for 2 same sq feet town homes under construction with same original price and negotiated the price. I have submitted the paperwork first and my friend submitted an hour later. Sales person said I got lowest price and my friend need to pay little more as his paperwork delayed and for every sale the price will increase. But they shocked me by selling 8k lower to my friend. I felt like they punished me by bringing another person for the sale and misguided me on direction of the price. I have asked to cancel the agreement but they don't want to do it. Stay away from Lennar.
Reviewed Nov. 7, 2023
After only 3 years owning, and just one year living in the house fulltime, have had to replace "upgraded kitchen package" refrigerator, dishwasher... Front walk settling... Bad drainage/water settling on rear patio... They cheap out everywhere they can in the build. Our first new build home - very disappointing!
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Reviewed Oct. 30, 2023
I purchased a home from Lennar in 2021. We approached them in Feb and secured by March. We were excited for an Aug close. Then, every deadline and timeline got accelerated at their whim to three months earlier, at the end of May. This alone put pressure on us from a financial and functional perspective. At every turn, corners were cut and issues were dropped due to the compressed timeline and changed closing date. We were allowed no input on the build and were chastised for being concerned that the three-month-accelerated close was unrealistic due to 3 weeks of rain and building materials concerns.
Perfect example of issue, the workers were literally urinating in the bathroom showers before they were finished out and water available, producing a rather nasty odor and unhappiness from us. There was little to no oversight, with us catching this and many other challenges, as we were excited and visiting the build site regularly. In the end, many times we were just told that was how it was. We were told that we could walk away or just accept it, and this after we had put into play momentous changes to facilitate moving ourselves, 6 children, 4 dogs and a cat. Yeah, none of that moves on a dime.
Even the last finishing pieces were a challenge, with the sprinkler system installed after the finish and smooth of the yard, producing large ruts. When mapped against the install map, it did not even remotely resemble what had been planned, with zones moved, two not installed and several heads broken. Final finish on the yard was done durng a three day rain, which then exacerbated the rut-issue with the yard and resulted in sod movement, leaving a patchwork yard.
This was the original install. It reflected the entire process and issues with the accelerated build, all driven by a desire for the builder to close early, at our expense, for their profit/bonuses for the quarter. The icing on the cake came from the build materials, which is the most disturbing item of all. The windows used come from Avanti. One of these windows has already broken seal, shown by condensation within the window. This is not an electronic item with a 90 day warranty. This is part of a 100 year house, which part generally is warrantied for an appreciable portion of the life span of the house. After-market windows that I have ordered for other houses have been warrantied for 10, 15 and 25 years, as I have been a long time home owner of many houses. This was my first new build and was a bad experience.
This defective window had a 1 year warranty from Lennar and a 1 year warranty from Avanti, and it is now out of warranty after 2+ years. It failed, because it is defective. We have to replace a window on what is still a brand new house on our own dime, because the window was faulty and the warranty laughable. This is just one example of bad build materials choice.
Simple statement, I will not work with Lennar again. Their issues are driven by protocol and process, which are focused on their profit margin and bonuses at the expense of the product and the customer. It is systemic and systematic, preventing their employees, whom directly interface with customers, from really helping or having an impact. This insulates the policy makers from the impact of their decisions, but destroys the rep of the builder. However, these policymakers are bonuses beyond those front-line employees.
As an aside, I would never buy a window with a one year warranty, and I can not fathom why Lennar put such a cut-rate product into our house, other than to cut costs unacceptably and rush build. Not even a tract home builder like Fox and Jacobs would rub the risk of buying such low quality and warrantied product. Avanti windows is not an acceptable manufacturer, and Lennar's choice of them is suspect at best.
Do not go with Lennar. They make choices at your expense, some of which you may not discover for years, well after they have washed their hands of you. I am beyond disappointed and disgusted, as every single interaction was like this. We even had a problem with closing, as they had made a numbers mistake that we had to be responsible for rectifying, luckily that we could. Again, avoid the bad experience. Avoid Lennar. Wish that we had.
Reviewed Oct. 25, 2023
Where to begin… purchased Lennar home in Venue at Longview in New Egypt NJ in June. For starters, from the time we shopped the home to time we closed on the model we settled on and because we had moved to another property in the development, Lennar had cut many of the original amenities with many being petty. Such as, soft close on cabinets, having to pay additional for a refrigerator and washer dryer, no rack in the laundry room as shown in the model, no Ring system. These items one could let pass. However here is the fun stuff:
1. Completely lied, omitted, misrepresented what a PILOT program tax abatement is, which they are still advertising. Currently attending township meetings complete with attorneys and state representatives to get this reversed. They put the responsibility on the homeowner. They make it a practice of pointing fingers.
2. No water pressure at all. Again, Lennar is excellent at pointing fingers and giving vague answers. There is no definitive answer given to when/if we are getting proper pump stations. The secret answer is, "what we have is the bare minimum of what is legally required". How’s that for sanitation and health and safety?
3. Warranty on appliances and HVAC. It's owner responsibility to register these items. Did you ever??!! You buy a brand new home and the builder doesn’t execute the warranty. Which brings me to the next gem.
4. Because the brain child that named the streets in this development didn’t conduct due diligence, the block I live on has the same name as 2 other streets in New Egypt. This has caused delays in mail, lost and undelivered packages AND an inability to properly register my appliances which impacts me financially should there be an issue with performance of the product.
There is absolutely no benefit to buying from Lennar vs any other builder. I will not be recommending Lennar nor would I ever purchase from them again.Joanne
New Egypt NJ
Reviewed Oct. 19, 2023
The was filthy when I closed; as a walked in I noticed bubbled & popping flooring. The foundation is not level. There chips in the granite counters & cabinets; windows are leaking; gaps in the siding; even the toilet paper holders were missing. Called, called & called. All Lennar would say is that things are within tolerance! When ask to speak to someone further up, they they will relay the message. 16 weeks & no phone call back.
Reviewed Oct. 7, 2023
We bought a home in Lennar's Woodbury at Emerson Ranch community in Oakley, CA. A week after signing the contract, they dropped the price in move-in ready homes by 22k but did not adjust the price for us. That kinda explains they are among the worst builders in USA.
Reviewed Oct. 6, 2023
Before you should deal with Lennar be aware that Lennar is 2nd worst builder in USA in terms of customer satisfaction. I got to experience this firsthand. I signed a purchase agreement on a home. A week later they dropped prices on similar homes by $22K. We requested them to adjust the price as any decent national builder would do. But Lennar doesn't give a ** about you once you are trapped in the contract. So they denied. Never again in my life I'm doing business with this company. I advise you all to also add price drop contingency in your purchase agreement if you decide to deal with the devil or better yet stay away.
Reviewed Sept. 29, 2023
Husband and I bought this property September 2018 and I am going to have so many issues and repairs to do when we sell it. First please make sure that anything property manager says, follow up with an email. So many empty promises. My kitchen cabinets are very cheap. They were not the ones that was at the design center. I am not able to use my hallway tub because it leak down to the basement. The pipes were not properly installed. Exterior steps are cracked for the third time. Oh and the part I am so distraught about is my baseboards are not real wood. I can't make this up. So many issues with this house.
Reviewed Sept. 27, 2023
Lennar is by far the worst builder ever. I'm at home, it's 2 years old. And it looks like I lived there 40 years. The steps are coming apart, the floors are lifting Windows are loose, nail holes are everywhere. I called and text an email for a repair and to no Avail. They refuse to service me. This is by far the worst investment I've ever made. This is just a honka junk.
Reviewed Sept. 20, 2023
Lennar is a company that needs to be shut down completely. America is failing us by keeping crooks/scammers like Lennar as a business in America. My husband & myself were first time homebuyers & save every penny to purchase our home. The sale team at lennar will lie, cheat & promise you the world just to get you to purchase their homes. The home are cheaply built with materials seem like they found them in the dumpster or picked up at the side of the road. Our home has so many issues that I know it was not built up to code & they have everyone in their pockets to turn a blind eye. My entire right side of house wall is built crooked & they tried to hide it by laying sod on the wall.
Yes they actually had a construction manager that did not care which homeowner is going to have a 30 year mortgage to pay for a house that is not even worth 100k. The building inspectors everyone who had a hand in this needs to no longer have a job. The shareholders are smiling all the way to the bank while new lennar owners have nightmares & endless issues inside & outside the home. Try getting them to fix the issue! Same sorry trades that did not do it right again back in your home doing the same terrible work. Lennar is getting people to work under the table with no skills to build & slap a house together like a 5 year old & give it to hard working Americans to suffer.
Why is it a everyday average man steals they get caught & go to jail for petty theft but lennar out here robbing the world & not even a major investigation can begin to help get theses homeowners at lease 200k back because the houses they built is worth nothing more than 90k & even that is way to much for my home. I am never going to let this go I am going to be the one homeowner that they wish they never screwed. Lennar team gear up because I am going to have the biggest team of lawyers on my side. I am coming back for at lease 200k of this mortgage I got stock with. Stay away from Lennar Home/mortgage. If I have no other advice please save yourselves the stress, heartache, anxiety, high blood pressure!!!! They are the worst!!!!
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