Lennar Homes

Now that we are in the 2nd month I have submitted a couple of small warranty claims only to be responded to right away and then contacted by Dan on an update/answer/resolution. Service comes down to two things. 1. A process (that being the warranty claim on the website) and 2. the individual conducting the service. Dan has shined in every aspect to make our experience as positive as possible. I hope nothing changes and we don't experience issues others have described, but thanks to Lennar and our construction team for their care to make our service as good as advertised.

-Chris and Steph

Not only that, read your documents before signing them and don't let know sales/real estate consultant rush you into know type of agreement; don't let them dictate to you what you can place for a down payment and your closing date. You are the one that is in control of this large investment; take pictures of each building stages if possible and find out if the labor workers are licensed for the trade they are assigned to accomplish. And if you are a Disabled American Veteran or anyone with a Disability, make sure that they are in compliance with the American Disability Act (ADA) for what alterations you need for your new home. It's the LAW. My real estate sales consultant Jamie, has been very good and knows that I am very I have the experience and very knowledgeable in this business area. DO YOUR HOME AND DON'T BE RUSHED.

However that was not the case at Lennar in Charles county even though it was at the Lennar location in Gambrills MD that I was sent to because they were the only site with a specific model I wanted to see. After viewing a few models I found one that I really liked but price conscious side of me was a bit Leery. I took some time to think it over and eventually decided to move forward after conducting some research. I went to the office on a Sunday to get more information and ended up signing my documents that day. Obviously the banks were closed and I had some training to attend for work for about a week so Lennar allowed me to place a deposit equivalent to what I could withdraw from the ATM and send the rest once my training was complete.

I chose my options that day and even called a relative over that I know was on the market as well Katrina stayed to answer all of their questions well past the time the office closes. Lennar made it very clear from the beginning that there was something that they wanted me to work on financially and before closing and I began work on that straight away. For me none of it was an issue because it was all things that I already had plans to pay down. I signed the paperwork with their office in April and was provided a construction completion date of Oct 31. After reading some of the reviews here I think it is important to stress that the construction completion date and the date you close will not be the same date.

Lennar scheduled a meeting with me and the construction manager updated the construction completion date to early Nov. and we were on our way. The loan/credit folks provided me with an action plan and I provided updates regularly. Sometimes they would best me to check on my status. I completed all of the requested action ahead of schedule so we made a few tweaks. The only person that was as responsive via email as I would have liked would be the loan officer but he answered his phone every time I called. Everyone else responded within a matter of minutes when I asked any questions or wanted to schedule some time to actually walk the home while under construction. I have not closed yet but everything is scheduled including my home inspection.

My advice to everyone is to get a home inspection. The new home consultant may act as if it’s not needed because the home is new but that’s not what the inspector is looking for. You want to get the inspection because the reality is a lot of the work is performed by contractors and people make mistakes. That is true for new and older homes, we just hope the mistakes are not something that dramatically impacts your ability to enjoy the home which is why you need an home inspector to flush out as much as possible.

I currently rent approximately 5 mins from the home I’m having built so I’m able to go by frequently and check on the progress and there are several people that work on the homes being built and I’m certain Minimal supervision is provided as they have several homes under construction at the same time. My only complaint would be if you sit back and wait for them to tell you what's going on you might feel as if they don’t pass information along well. I found out the dates for my walkthrough and closing from the new home consultant almost a month before I received the official email from the settlement coordinator.

The credit specialist told me that everything was good to go with my loan before I heard from the loan officer. So my point is that if you are buying with Lennar do not hesitate to ask question to anyone you can get in touch with and get a home inspection completed by a third party (that $400 could save you a lot of stress down the road). Remember that you are spending thousands of dollars and whoever holds the purse holds the control.

As of today, 2+ years later, Lennar has failed to address, resolve or even discuss the millions of dollars worth of construction defects and horrible road, sidewalk, drainage conditions that we are living with and being forced to spend our COA money to fix some problems that are Lennar's responsibility but require immediate attention. In addition, Rockaway Township holds a Lennar bond for the roads, drainage, curbs and sidewalks but has been ineffective in getting Lennar to do anything to correct the problems. All we wish to do is to begin a dialog with Lennar about doing what they promised when we all bought our newly constructed Lennar condominiums. Thanks for listening... we will fight and picket for our rights!

Our subfloor on the second floor has a giant hump in it. A sub came out to fix it only to realize another sub is needed. Twice, the subs have been scheduled and no one shows up. So, I've have had the carpet upstairs removed for 2 months waiting for Lennar to reschedule the subs. The lack of communication with the warranty/customer care department is atrocious. We are not nit-picky people. There are so many other small issues that are unacceptable in our home but my husband and I will fix them ourselves. But the problems listed above should be address by Lennar but they are doing absolutely nothing after 4 months of emails, phone calls, and walk-throughs. We know things aren't perfect in a new home and we don't expect them to be but when there are major electrical issues, I would've hope they would fix that immediately. We build our last two homes with Ryan Homes and we thought Lennar would be a step up, boy were we wrong.

1. House quality is much lower than what we are expecting. With over half million dollars for this new house, we did not expect that many issues, defects, and imperfections with the house when we had our first walk-through nor on the many walk-throughs afterwards. Our house was originally scheduled to close on 12/30, but instead we closed it on 2/11 due to the overwhelming amount of issues, defects and problems identified by both our inspector and us. Normally, the final walk-through should just happen once, but for us, we lost count of how many “final” walk-throughs that we had and how many times we went back to the house just to find the exact same issues and problems that had not been not fixed - but still the Lennar team was still hoping for us to sign-off AS IS. We had to hire our inspector to go back four times to keep checking on the original issues/problems he identified in the inspection report to ensure things are getting fixed.

The problems with the house vary from big ones like ugly fish-mouths on the roof, mold/fungus inside, wavy siding, plumbing issues/leakage, wall damage with sheetrock removal/repair, to cosmetic ones like cracks on the hardwood floor, uneven fireplace stone, painting dots throughout the hardwood floor on 1st floor and carpet on 2nd and 3rd, caulking missed in some places, etc. etc. At the end, some issues were still not addressed in the inspection report and we were "rushed" and "forced" by the construction manager to close the house.

2. One big item that was not addressed is the HVAC unit was installed right next to the bedroom window (we actually had to pay extra to upgrade this room into a bedroom with a full bath downstairs). The plan is for my parents to use when they are here. Now when they are here, the unit produces so much noise over night that impacts their ability to sleep. My mom also has neurasthenia and this is making her sick. Ear-plugs work temporary but irritates her skin with over usage. When we contacted Lennar leadership: Mark ** who is the CEO of the company? Allen ** - constructer head? Robin ** - customer care director. None of them really cares about solution for us or wants to shoulder responsibility. There are so much more to talk about this company which is beyond words can describe. My advice to you all is: stay away from them if you want your life in peace.