Lennar Homes

My wife and I purchased our house in 2020 at Zanjero Trails in Surprise AZ. During the pandemic when supply chain issues were prevalent and homes were being built in 8-12 months ours went up in 5 months. Our experience from then to now has been a nightmare. Just a few instances were 21 of 27 months without the use of our master shower due to 2 full demos and 2 partial demos. Extremely poor workmanship issues on pretty much every trade that entered our house. Over 200 days of trades working on our house in 27 months along with 50 or so no call no shows. We were displaced from our master suite for at least 6 months and even had to move completely out for 11 days.

We purchased a Lennar Home in Florida last year. At closing, we had a bunch of minor things which were fixed before close, however, as soon as we signed the paperwork our new lives in our new dream home turned into an absolute nightmare. First, came the massive slab leak, a result of undoubtedly rushed and shoddy workmanship. Almost half of our wood flooring had to be removed, they drilled into the cement, and with every warranty claim we got further from having our home back. We had to take off tons of work to watch trades in our home as they (by their own admission) had been told to cover, rather than fix the issues caused by the disastrous flood. If we didn’t watch them, the work would be a quick fix, not ever a real one.

We purchased our $810k home in December 2021, since day one we’ve had nothing but problems, leaking. Tiles coming loose from the subfloor. Exterior areas of the home improperly painted. Every footstep on the downstairs and upstairs floors illicitly creaks and cracking sounds. Customer service issues, being lied to and feeling very disappointed with our home purchase.

We selected Lennar because the homes were new and in our price range. The area was also our choice. We had been driving with a truck, a trailer and two cars for two days so were pretty exhausted when we got here. We drove into the community and went to pick the keys from the office. There were no keys. They had not even cut keys for the home and the only one available was the master key of the contractor. He let us have that key to get in.

Lennar gets a zero in safety and security. We bought in to the gated community idea. We have 3 entrances in our Lennar-controlled community. Two have gates, unguarded gates that are open 7 days a week and the other has no gate at all.

I have been in my townhome 1 1/2 years which I bought brand new. After the year mark was up, things started breaking. In the past 6 months, I had to redo electrical work. My fridge was going out due to poorly wired outlets which all had to be replaced. The kitchen cabinets are VERY poorly built. ALL the townhomes have issues with cabinet doors falling off. ALL hinges had to be replaced due to the poor work. The kitchen faucet was leaking and had to be replaced. The latest is that I need a new circulating pump. I should not have all these issues with a townhome that is barely over a year old. My electrician told me the breaker box was a mess and VERY poorly wired. BEWARE before buying! Also, repaint your townhome. The paint shows EVERY mark since flat. I had no idea I needed to repaint the entire home. They use cheap labor and it shows.

Our floors creak everywhere. Our roof looks like a patchwork quilt. The interior paint is like chalk. The whole process was laughable. Lennar’s response is nil. Save yourself! The neighborhood after a year looks horrible! Their business model is crap at best and I cannot believe we fell for their **. Everything is included. Everything is total crap. Nothing is square in this house. I can’t believe we did this.

Lennar takes shortcuts at every turn. Things are not done or subpar materials used to build the home, things you’d never think to ask about until you live there. Or items aren’t included which you’d just assume should be included. Example—in Houston, no dehumidifier in AC, no garage door opener included. Just moved in this month and regretting the purchase.

Read the Lennar contract. Read it before signing. We were about to buy a home not yet built. No way I would ever sign such a document. Read the Disclosure paragraph 8 and 9 of page 5 of 12. If you sign after reading those paragraphs, you deserve what you get.

I looked at a model and could not get the sales people to tell me if it was for sale and when it would be available, and could not get a straight answer. They try to push you into a lot they have for sale and really don't want to talk about the models. Very frustrating.