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We moved in during the beginning of Covid 19. Family room ceiling was so wavy it had to be redone twice. We were told the house would be meticulously cleaned. No one came in person to walk us thru using appliances etc and because this was a model home standing inventory the AC was set on a code. We could not get anyone to tell us the code and we froze in April North Carolina. Had to wear a sweater in the house jacket down. Comforters at night for almost 3 weeks. We are 69 and 70 yrs of age. It was a nightmare. Then the kitchen faucet leaked all over the counter. They repaired it twice and finally installed a new one. About week 2 the dishwasher came flying out of its cabinet opening when I pulled out the bottom rack landing on my leg. It hurt my shin and was very painful.
From the day we moved we had scratchy throats, red itchy eyes, a sore swollen throat and burning in our noses. At one point we were afraid we had the virus but no thank God that wasn't it. Our adult son quarantined with us. His eyes teared up. He had a tough time breathing as did we everyday and for almost 2 months we suffered. Then my husband discovered when changing the air filter a pile of fine dust in the returns from when they sanded the ceiling enough to fill our shop vac 3 xs. We also had to clean the top of all cabinets and molding. The dust was EVERYWHERE. It took us a day and much effort.
They re-attached the dishwasher but then it didn't work. The second new dishwasher didn't work either until another repair man came out. It does work now. The cooktop was all scratched up with the lettering scratched off so they agreed to order a new one. For a few weeks they said we would have to install it ourselves. WHAT? They finally sent a service man to install it but about an hour later we smelled gas. We waited a day before calling them. "We will be out sometime this week," they said. NO! It's a gas leak. We called our gas company. They came right out and red tagged it. Two back burners are leaking. Now they are ordering ANOTHER cooktop and meanwhile the gas is off and I cant prepare my planned menu to cook for my family.
During this pandemic we carefully shop for 6 days. I need the cooktop to implement parts of what I purchased. They did say they would cover our take out food but will they really? I doubt it. We have always lived in new homes. Pulte Signature Centex and a semi custom builder at the beach. Never EVER anything like this. Do not ever buy from Lennar. This is only month 4 and I sit in dread of what the next calamity is going to be. Oh btw Eagle Mortgage ANOTHER Nightmare. Run to another builder. Lennar is poison.
We have been living in the new home Lennar built for us for about a year and a half now. We first began to notice issues shortly after moving in. Little things, like not latching the windows so they blew in with the first thunderstorm. An outside vent blew off in the same storm (regular thunderstorm, not some super storm), which they said they couldn't repair because exterior features aren't covered. Fine. The back screen door blew open and busted because it wouldn't latch. Hurricane season approaches, and we find one of our windows is missing a storm shutter and another is missing a bolt for the storm shutter.
All small stuff, more inconvenient and cosmetic than anything. Now while doing yard work around the house we find a water bottle sticking out of the foundation. Yes, a water bottle was thrown into the cement of our home's foundation during construction and it is now there, compromising the foundation in that part of the house. Seriously. We have found a string of such absurdities in the past year. Certainly not what we expected with the price we paid for this house. Maybe they should worry less about providing "bells and whistles" like the smart home, and just build a well-constructed home instead.
Don't be fooled with the cute pictures, Lennar homes are nothing compared to what you will be promised, I have been an owner for a year and everyday I discover something wrong, from an even tile, to warranty issues that takes months to get resolved, leaking shower, appliances failure, worst lawn with brown spots regardless of how much care you put into it, pavers work is a mess, double panel windows not blocking sound or even ants, sliding door with bug entry underneath, this is my first home and first time experience with Lennar, and I have said this before and will say it again never again buy Lennar. I have friends who bought their homes from other builders, way better service, better work and the price is about the same.
When we purchased our villa We were promised all items on our punch out sheet would be completed. They were not! Dishwasher was not properly installed, guest bathtub needed buffing due to scratches on the tub, screen on lanai needed to be replaced, paint is low grade construction paint as is the carpeting, kitchen cabinets are cheap, two roof leaks in 15 months of living in our new villa. I would NEVER purchase another Lennar Home! Unfortunately, in Florida even your custom built homes are subcontracted out so the quality and workmanship is poor!
Lennar contacted us with an intention to work on our issues.
We could never imagine that we would have to go through such a nightmare dealing with Lennar! Lennar built our house and we closed on it on October 26, 2018. Since November 2018 we have reported many construction defects that Lennar refused to fix or insists on cheap fixing in violation of building codes. After exchanging hundreds of emails and waiting for almost a year while listening to their lies and receiving their emails with warranty tickets manipulations, we had no choice but to hire a lawyer to deal with them. Lennar still ignores our requests using COVID19 as an excuse. Here is what we have to deal with.
1. Grading issues. According to the engineer we hired, Lennar sold us an undeveloped lot, and the grading was done in such a way that the drainage is directed toward our foundation and AC units. The grading was NOT done in compliance with the lot grading plan submitted to the county because our neighbor's lot was not graded in compliance with the lot grading plan. Our foundation and AC units have been soaking in water coming from the driveway and downspouts from our neighbor's lot over 1,5 years.
Lennar knew from the very beginning that they would not be able to grade our lot in compliance with the lot grading plan submitted to Forsyth County because our neighbor's lot 114 was not graded in compliance with the lot grading plan. Our stormwater drainage is supposed to be directed to the swale on our neighbor's lot but that swale was never built there. Also, she informed Lennar that she will not give her permission to make any changes to her property. Instead of submitting a new grading plan, Lennar decided to save money and scammed us by building our house on the undeveloped lot, knowing that we will face huge drainage issues in the future.
When we complained in November 2018 right after we moved in, Lennar denied the issue for several months. Later Lennar finally agreed to do something and proposed a cheap fix that according to our engineer and the Forsyth county engineer also does not comply with IRC codes. Their new plan shows that the drainage will be still directed toward the house instead of away from the house. Also, Lennar graded our lot the way that now a lot of our drainage is directed towards the foundation and basement of our other neighbors on lot 116. They also complained about their grading issues several times but Lennar ignores them as well. The new plan suggested by Lennar is going to bring even more of our drainage to the lot 116. Lennar created confronting conditions with our neighbors that make our life very uncomfortable here in this neighborhood.
2. Roof and mold issue. Our roof had missing flashing and as a result of water intrusion, 2 rooms of our house had elevated mold conditions. Also, our attic beams were covered with mold. One of the rooms with elevated mold condition belongs to our son and after moving to this house he developed mold allergy to the same mold spores found in his room. Our son's physician has recommended that it is medically necessary for mold remediation to be performed as soon as possible. This request was sent to Lennar several times but it was completely ignored. Additionally, the owner of the house is a VA veteran and has service-connected disabilities of asthma and chronic sinusitis that are aggravated by exposure to mold.
One of the reasons why we moved into a new home was to flee the mold in our old home and find a new, mold-free environment. Sadly, that is not the case and the present conditions have harmed us physically a lot. We sent several requests to Lennar begging to fix the mold and roof but all our requests were ignored. They sent their constructors to expect the damage but they have never fixed it. Our 13 years old boy has had to sleep on the couch in a playroom for months!. Lennar representatives saw his living conditions and they didn't care. We ended up paying almost $4500 out of our pocket for mold remediation and fixing our roof, so our house is safe for our son to live in. Of course, we expect that Lennar will reimburse this amount.
3. According to the engineer we hired, the airflow in the second-floor bedrooms is not balanced and none of the three bedrooms upstairs have return air. To further compound this issue, according to our engineer, the insulation in our son's room was improperly installed in violation of building codes. As a result, in addition to the mold, our son's room that is over the garage is always very hot in summer and even though the AC is working fine, the temperature of the room is higher than in other rooms. The AC company sent by Lennar confirmed that the room does not maintain the temperature but Lennar ignores their report and our engineer's report and up to this point ignores our request to fix the insulation and install additional returns.
4. Siding issue. We have over 1/4 inch separation in our siding in several areas. Although the siding issue is unsightly, it may over time contribute to the moisture problems as well as the future failure of the frame of the home. This issue is another example of poor workmanship that accelerates structural problems and maintenance. Lennar refuses to fix this issue.
5. The light fixture in the master bathroom was not installed in the middle of the room according to the plan submitted in the sales contract. Lennar ignored fixing this issue until we paid thousands of dollars to the lawyer to address this issue. They moved the light fixture but the ceiling was never fixed. It has an ugly patch on it and Lennar does not send anyone to fix it.
6. Out of plumb wall issues. These defects are obvious to even the untrained eye and should never have been accepted by Lennar from its subcontractors. It looks like a cheap mobile home quality even though we paid half a million dollars for our house. Lennar still refused to fix it even though Lennar executed VA warranty of Completion of Construction. Under the terms of VA warranty, Lennar warrants against defects in equipment, material, or workmanship and materials supplied or performed by Lennar or any subcontractor or supplier resulting in noncompliance with standards of quality as measured by acceptable trade practices.
7. Molding issues. This is another example of poor workmanship/craftsmanship in the finishing details. We have over 1/4 inch molding separation. Lennar refuses to fix it even though it is supposed to be fixed according to the builder's 1-year warranty as well as the VA warranty.
8. Concrete cracks. Lennar’s warranty specifically covers this issue but Lennar refuses to fix it. Also, it must be covered by a VA warranty.
9. Kitchen Splash Wall Issue. Lennar sent their contractor to fix the kitchen splash wall caulk one time but the problem returned 2 weeks later. This kitchen wall is affected by constant water damage from the neighboring lot because of poor grading. According to our engineer, the grading issue will eventually cause huge foundation damage and possible cracks in the wall. More likely, the cracks between the kitchen splash wall and the countertop appear due to foundation issues and more than normal house settling. Failure to adequately caulk this area will result in future maintenance problems and another potential area of mold growth. Lennar ignores our request to fix this issue. What Lennar is doing to their homebuyers is unacceptable. We would never recommend anyone to build their house with Lennar.
When we first started our process with Lennar it was great, then we moved in and it went downhill fast. Our yard is holding water, vents falling out, issues with foundation, pieces of my wall coming off, doors and walls crooked, doors installed incorrectly, paint wipes right off.. literally never buying another Lennar home. The warranty and repairs is a joke. Good luck getting Anyone out and you will hear excuse after excuse.. going on 4 months since we reported major issues and they finally came out once. Talked up a bunch of crap and have received zero response since then. Do not use this company, it is a joke.
We bought a new home in Aug. 2019. We love the floor plan and location, is just perfect. On the final walk thru we noted several issues and were told they would be fixed before move-in. We are now 11 months later and still have so many problems. Lennar is the master of lies, procrastination, and deception. They do not care about the homeowner. Only selling the home. Some major issues are Sewer not passing inspection, Property floods due to failing Grade twice, Roof vent flashings twisted and displacing roof tiles, N/G leaks, A/C & Heating unbalanced, Drywall separating on the ceiling.
I would not recommend this home builder anyone! They have too many issues in the homes they build, except their models homes. Imagine when use the cheapest construction materials to build homes with the least skilled laborers in the world, what will be the results!? Me and my family still suffering from the house problems and repairs. Some of them are major issues like no A/C for two months, water leaks, and foundations cracks. Stay away from this company. I feel sorry for my self because I trusted this builder. Currently I'm still waiting for them to replay for my repair requests. they are a lot because they did not do their job as it should be, I compared with other homebuilder so in the quality of materials and workers skills level, Lennar is the worst.
When is the pool going in at the Greens Indian Land Sc it first said summer 2019. Now it says summer 2020. We would like a correct answer instead of getting the runaround. There is still no progress so if you are able to give the community the correct answer at the greens that would be great. If you are not able to build the pool in 2020 I would think you would you trim that lawn to make it look better for the kids to use it and it would be easier for the salespeople to sell right now. It looks like an awful jungle over there and people are scared to go over there by the mailboxes because they’ve seen snakes.
My wife and I recently decided to build in a Lennar development. From the onset, things were not good. It started with us being told our home could potentially be ready by November (this was in June) in order to get us to sign the purchase agreement. Once signed, we quickly realized the house would be months away from even beginning.
Fast forward to February - We are set to close on our house on a Friday. Wednesday of that same week, we were to have our final walk through. During this walk through, there were several things unfinished, to which we were told it would be fixed later. The finishes were very sloppy, there was pain splattered over windows, baseboards not aligning properly, drywall which had bulges in it, dents in trim work, doors chipping, outside window frame with a hold in it (still not replaced as of June 19), etc.
We never received our 45-day repairs due to COVID; however, even once inside work started back up, we still have never heard back from our builder. We had a Lennar customer service person come and told us several times "that's done according to specification and your expectations were off when buying the house". I suppose if your expectations things would be done correctly with pride, then yes our expectations were off. The door lock was installed a quarter turn in the wrong direction, to which the Lennar rep lied and said that's just how those locks are installed. After the Lennar rep left, I fixed the lock myself.
From the building process, to closing process (which NEVER USE LENNAR'S EAGLE MORTGAGE - this is another review in of itself), to the house being rushed just to close, to the fireplace not being installed properly, the shower handle being placed in the wrong spot according to the spec house, to follow-up items, the house workmanship is subpar for a $675,000 new build. If you're on a budget, Lennar is alright. If you're excited about building a new home you're proud of, I suggest a different builder. Very disappointed.
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