Lennar Homes

Carpentry work is awful awful awful. Gaps in baseboards; some gaps are simply caulked; walls are uneven; corners in the walls are already cracking; holes in door frames filled with filler and painted over without even sanding them. Paintwork inside the house is awful as well. Doors are painted without even sanding them first. I can even scratch my hand by touching the rough door. Primary shower supposed to have glass enclosed shower. However, builder changed the plan and build wall without glass. Shower looks absolutely disgusting. I have never knew that they decided to change the initial plan. That being said, the house that cost me $450K looks like the kitty project of middle school kids. Awful. Substandard. I don’t even want to live there. Never ever buy a Lennar home, no matter what incentives builder will offer to you.

The incident that made me that made me furious was the corner dipping issues in the laundry room and the bathroom across from it. The warrantied work was done through Sherwin-Williams and they sent 3 unskilled workers that didn't speak any English and two of which were clearly teenagers. They felt the need to make the problem worse and added more of a dip in the corners, made a mess everywhere, and felt the need to remove the toilet and put it in the bathtub WITH LITERAL ** EVERYWHERE. It is blatantly clear that these workers had no idea or any direction on what they were doing. After a very "civil" discussion with the Lennar customer care representative, it took two weeks to get professionals to come in to actually fix the corner dipping issue.

Regarding the radiant barrier in the attic, I only got 5 uses out of it and the zipper no longer works. The issue I found today is that the staples used for the carpet on the stairs are protruding out and it is painful to step on it. I'm easily able to pull these staples out with my fingers. For a brand new home, it is absolutely ridiculous that I'm running into all of these issues in a short span of time.

The carpet on our stairs is sticking up all over one side because they forgot to put trim leaving a gap between the wall and stairs. Then when they came to fix it, they didn't fix the carpet. They didn't paint the bathrooms, just sprayed texture and left. Our trusses sat outside for 3 months and got covered in mold. Not to mention, the lack of communication. We NEVER met our sales rep. The only person we met was the construction manager, well the 2nd one after the first one left the company. He even told us the house wasn't ready, but they were pushing to close as many as possible before the end of their fiscal year (November 30th). They offered us our builder's fee back if we close without a C.O. which we weren't comfortable doing. Yet they didn't want to give us anything for all of the time, money and inconveniences they caused us not having their stuff together.

When we went to close they didn't even have our documents, they sent someone else's, delaying our close into the new month which caused us to pay an extra $2,500 in closing costs. They blew up my phone harassing me to wire money to them for closing costs before the house was even ready. I could continue on and on about all the little things like crooked tiles, grout left every where, caulking missing, tape left and painted over, etc. The only pros about Lennar, the house looks good from the outside, and it comes with a built in pest control; which you'll need because they don't weather strip doors properly and bugs crawl right in like they own the place.

I can look past little cosmetic things, but when you're paying $400k-$500k for a house some of these things are just unacceptable. Once you've signed that purchase agreement though, they own you. Nothing you can do. You can't back out or they'll keep your down payment. And once you've signed, the customer service act is gone and they don't care. They say they want you to feel 'tickled, delighted and happy' but they DON'T CARE!!

Given this was a design flaw that the builder should have accounted for and it affected so many people, I reached out to be reimbursed and asked that Lennar extend the intake, exhaust and the sewer line vent to avoid future health and safety issues from no heat, CO2 poisoning or sewer smell issues. Lennar won’t stand behind its work and fix this for homeowners. I have reached out to their regional manager. He acknowledged all the calls they received regarding this, but responded this is not covered under warranty. Given this is a design flaw Lennar should be fixing this, it doesn’t happen to that many people if it’s not an incorrectly built product.

This was a completely avoidable situation had the builder taken the appropriate steps during construction to prevent this from happening. They have built thousands of houses and should have known this would be an issue. They also didn’t plant trees by the out lot of my building to help with wind. I have asked around and a neighbor used to be in residential construction and stated this issue should be taken care of by the builder, it’s a design flaw. They refuse to stand by their work and fix this for homeowners. Don't buy a house from them, they won't be there to fix things when you need them.

They install all cheap things at home, almost everything including blinds, taps, lighting fixture needs a replacement in less than 6 months. If their price of a home is 500k and if you get a Pulte or Mi homes for 50-100k more, go for another builder than Lennar. Eventually you will spend that money on replacing their cheap stuff and most importantly they cheat without handing over a completed house. LENNAR is fraud company and all fraud salespeople work there. Trust me if you want to learn more I can give my contact details. Please feel free to email.

There were no other customers at that moment at all, so he could work with me if only he was a professional, but he seemed to be in a rush to finish everything and leave (it was 4 pm and the sales office is supposed to be open till 6 pm). Anyway, I will not go further to buy anything with Lennar and do not recommend it to any of my friends. Take your money elsewhere, where the company will pay attention to you and show proper service to begin with. Such a big brand name and such a poor sales service!

This has been going on for almost a year and our warranty is almost up. We have been in contact with not only their customer service representatives but also with the supervisor of the customer service representatives for our development. They have shown no remorse in their 3rd party's lack of workmanship, lack of craftsmanship, and communication nor have they taken it upon themselves to take the corrective actions to get the work done before our warranties expire.

Unfortunately, the market took a turn for the worst and the homes in our area lost over $100,000 in value from June to now. Buyers dried up and despite our best efforts and numerous price drops on our property we were unable to sell. We lost almost a year's worth of pay this year and my family can't afford to lose the $85,000 loan money that we used for the deposit on the Lennar house. We wrote such a letter to Stuart Miller Executive Chairman. And they asked to understand our situation and return the money. He himself did not bother to answer and through his consultant: "My manager called me yesterday regarding your cancellation request to Stuart Miller. As discussed before, if you would like to cancel your purchase agreement, you will be forfeiting your deposit."

VA appraisal clause is supposed to protect veterans from having to buy a home that is worth less than the price at the time of purchase or from having to go out of pocket to complete a purchase to make up the difference for what the bank isn't willing to loan. Unfortunately, on new construction, protection in a declining market is non-existent. The reason why the protection that fails veterans like me is that when you get into a contract for new construction a home's market value can change dramatically before the transaction is closed. In a declining market what happens and what will continue to happen is that when the VA-assigned appraiser comes out to do their work they will encounter some common conditions.

The first condition in Florida is that Florida suburbs are large and isolated, and an appraiser will only go out about a mile from the subject property, meaning that there is a chance those only properties being sold by that builder are used as comps. The second condition is that because new construction takes months to close, the recent sales that they will base their market value number off of will be a reflection of the market 6 or almost 12 months ago but if a veteran were to try to buy the same exact property today they could expect to pay significantly less.

Recent sales were taken into consideration in the valuation of a property, not current market conditions. The recent sales evaluated were all new construction that went under contract months ago. Neither price drops on comparable properties, nor current sale prices even from the same builder are taken into consideration. Markets can only move in 2 directions up or down. The money will not be returned to me, but I really want to warn the veterans. Please read the contract carefully and better with a lawyer. Merry Christmas and Happy New Year!

They don't want to let you know that the framework and motor need to be replaced. Don't expect to call a Lennar rep to resolve your issues. You will only be given the run around. You will be told for two weeks that someone will be at your place to repair your garage. You will be at your place every day for two weeks waiting for someone that never shows. When you contact Lennar, they will tell you someone will be there the next day first thing in the morning. Once again no one will show. All the while you are staying in a home with no working furnace during December. Think again before purchasing a Lennar home in Woodbridge Va. I definitely regret it.

I moved in Oct 2022 and it's been hell since as we've gone through at least 5 reps and issues that were submitted last year have just recently been addressed, fixed or told its too late or it pretty much does not matter. The left does not communicate with the right. They make promises they can't keep and they can't keep Reps. That says a lot about a company. This will def be my first and last home from Lennar. :) Don't get me wrong. The homes are beautiful, but when your move in date gets stalled 3 months, you get scheduled for your walk through and get a call 30 min before that it's not ready and needs to be rescheduled and everything within warranty that needs fixed keeps getting pushed out and boom now it's no longer under warranty or they just want to be lazy and not make things right it kind of makes you regret your purchase ya know!! All I'm saying is do your research!

As someone else mentioned these homes are very expensive but it’s like they are put together with glue and tape. These are the most poorly built homes and they could care less. When we did our walkthrough they said put tape on any of the problems. Then we were told we had too much tape and the workers felt we were too picky. Missing a chunk of doorframe, a 6 inch section of wall not painted, cracked tiles is not being too picky. I warn anyone against purchasing a Lennar home. They are nothing but problems.

Also I did reach out to Lennar since my first post two weeks ago and nothing has been resolved to date. Thank you for the time in reading my post. Yes I did business with Lennar, and yes this a legitimate review from a real customer…thanks.

The repairs if I were to get them done on my own, neither warranty will reimburse me. This is not the first time that Lennar's name has come up in my presence about the uncompleted work they leave behind and not honor the warranty. I want my house to be completed just like I know theirs are. I don't think I am asking for too much and I really do not want to take this any further then it needs to go. But I am willing to do what I need to do to get them to honor my warranty. Strange how the appraisal and everything passed with these repairs undone. I am just asking for step to be completed, align locks for front and garage doors (you have to lift up on door to close and lock securely, two pieces of floorboard and step to be painted, holes in laundry room and garage to be repaired. I don't think this is too much to ask for, since it should have been done prior to appraisal. This is my first home and I am really disheartened by the experience.

Secondly, Lennar makes it difficult to use a lender that is not Lennar's affiliated lender. They accomplish this by requiring the homeowner to set aside funding (a holdback) to cover the cost of items not yet completed, such as driveway, sidewalk, irrigation, and landscaping if you do not use their lender. This work is 10s of thousands of dollars and impacts the amount that you are able to borrow for the home. This expense is ALWAYS covered by a builder. Then, the game playing starts with the lending estimate (fees, closing costs, taxes, etc). I ultimately chose to use their lender but also reached out to 2 other lenders for estimates. The loan officer stated that they are competitive.

I compared the estimates and told the loan officer where the variances were. I insisted that he forgive the fee charged for not escrowing and he agreed. Over the next few weeks, he continually changed the numbers for each line item controlled by the lender. Finally, he added a no escrow fee. I refused to allow the loan officer to try to confuse me and made him review the calculation for every line item with me. This included me having to reach out to their actuary to determine how some items were calculated. By the end, the loan officer was angry with me for calling him on his dishonest behavior.

I hired my own inspector to go through the home. The construction manager did push back on some items that I insisted needed to be addressed before closing. In general, he did try to accommodate my requests but it was obvious that Lennar pressures them to only agree to simple repairs. I had a large crack in my garage floor. I had a large amount of water pooling on the garage floor every time that it rained. My sump pump was going off every 5 minutes after it rained due to the pipe not extending far enough from the outside of the building. I had water pooling against my foundation due to a grading issue. In all of these cases, Lennar denied responsibility. I had to threaten to not close on the home for them to fix the garage floor crack and the water drainage issue from the sump pump. They could not resolve the garage floor water pooling issue.

After closing, CustomerCare and emergency contractor numbers are a joke. Contacts don't respond or sometimes take days to return a call. You are only given one year for authorized repairs. Because of covid, they refused to enter my home for over 3 months. Yet these same contractors were allowed to continue building. That left me with only 9 months of coverage--Lennar refused to extend the warranty. In that time, I had 3 different customer care reps. I found a lot of issues. The construction manager and care reps were not happy with me. Saving on home-building costs and lessening the time the contractors spent on the home are the top priority for Lennar. Quality, a good customer experience, and ethical building practices are not.

By the end of the warranty period, I had found over 50 repairs that were needed. Issues such as dead wiring, air leaking around outlets installed on outside walls, improper shower head pipe installation, a non-functioning outdoor faucet, improper kitchen cabinet/counter installation. Their painters had dented my dryer and damaged my stainless steel kitchen sink. My walls are uneven and poorly painted. Lennar refused to cover repairs/replacement for damaged items or fix the air leaks.

I still have issues with faulty wiring in my home. Circuit breakers trip every time I try to vacuum any room on any floor. I tested the vacuum in another homeowner's home and it was fine. I have a loud noise in my ducts on the first floor every time the furnace is running. A beeping sound goes off every day around the same time. Even after I removed the CO2 and smoke detector on the 2 floors affected, including the wires. The appliances that were installed were obviously sitting in a warehouse for a long time. When a washing machine tech performed repairs, he discovered that the washer was built in 2015 and required a lot of software updates. I moved in 2019. This is a beautiful home but I will never buy another Lennar home after my experiences.