Lennar Homes Reviews

I am beyond disappointed with my experience with lennar. What was supposed to be a modern home has turned into a nightmare. The workmanship is unacceptable. It feels like they are building "trailer trash" quality homes in the modern day but charging full price. The attention to detail is nonexistent, and the materials/finishes do not reflect the professional standards they advertise. When I reached out to address these blatant issues, the experience only got worse. Customer service has been incredibly dismissive. Instead of taking accountability for the clear errors in their work, they spend their time making excuses and trying to convince me that I’m not seeing what I’m clearly seeing. They are knowingly cutting corners and then gaslighting homeowners when called out on it. Save your money and your sanity. Look for a builder that actually values quality and respects their customers.

Lennar homes customer service is horrible. They don’t answer questions and they do not respond to emails. They lure you in with all these promises and then they do not follow through. My advice is use any other builder and get better quality and better service.

Lennar does NOT stand behind the homes they build. They would rather spend millions on lawyers protecting themselves from lawsuits than spend money building homes with even the most basic level of quality. The biggest red flag should have been their 1-year roof warranty. One year. That tells you everything you need to know about how little confidence they have in their own construction.

**. Apparently the cracks aren’t big enough to come fix. These pictures don’t do any justice. My foundation was cracked. Not even 1 month after closing. The list goes on.

If I could give fewer than 1 star, I would. My experience with Lennar Homes has been extremely disappointing due to major construction issues that should never happen in a newly built home. From the beginning, my home had cooling problems, and after multiple warranty requests, Lennar’s preferred vendor repeatedly told me everything was “fine.” Once my warranty expired, I hired my own HVAC company and discovered the real issue: Lennar installed an undersized 2.5‑ton AC unit in a 2,200 sq ft home, when it should have been a 3.5‑4 ton system. This caused constant hot spots and poor cooling since day one. Lennar’s contractor never disclosed this, leaving me in the dark throughout the warranty period.

I bought a new construction home in Katy, TX. Lennar charged 2% extra of the sale price for not closing on time, which wasn't my fault. It was between the sales rep and the Title Department. I felt it was a trap and a threat that I would lose earnest money (17k) if I canceled the purchase because I had to pay more $4800 (2% x 240000). Also, the Sales Rep said if they didn't receive the funds today, then they would cancel the contract. I would like to pursue a lawsuit against the company.

When you buy a Lennar home be prepared to pay $1500 for duct cleaning because they run the ducts while doing the drywall and Lennar won't address it. Be prepared to pay $2,000 plus to move your HVAC and box container because it's outside your bedroom window. Be prepared to re-paint the inside of the home because if you wipe the wall with just water it changes the color of the wall. If you have a microwave above your oven the closet turns black as it doesn't vent properly. These homes are cheap, you get what you pay for, and so far they won't help with anything, the answer is always "this is how the house comes". These are design flaws, before buying get them to agree to address these particular big issues, there are others.

Cheaply built homes, using substandard materials and appliances. My appliances are only 14 months old, and my dishwasher, which has had trouble turning on since the beginning, decided today was a good day to stop working altogether. Contacted Lennar, thinking surely the appliances have a manufacturer's warranty. Was told, rather rudely, there was only a 1-year warranty.

Bought a house in 2021 from Lennar Homes, almost every year a crack on the dining room ceiling (exactly the same spot) will appear and every year they will send a Drywall repair to fix it. 2 years ago when the ceiling crack appears again I talked to Ms Cynthia ** about it and when they checked it, she said that it's the MOISTURE that causes the crack to happen (MOISTURE IN ARIZONA!) so they installed Roof Gutters on the whole house but to no avail, the cracks still happen, I keep on saying that there must be something wrong with the framing but nope they said everything is fine with the framing. This year I complained about the crack again but Ms Cynthia ** said that the warranty is Passed and it's my problem now. LENNAR HOMES BUILDER HAS NO PRIDE IN WHAT THEY DO. THEY ARE MOSTLY ABOUT GETTING THEIR MONEY!

My experience with Lennar has been extremely stressful and disappointing. Before sending a $5,000 deposit, I specifically confirmed with Albert ** that if I decided not to move forward with the purchase, the money would be returned. Based on that representation I made the payment, but when I later communicated that I would not proceed and the loan process was cancelled, Lennar refused to return my deposit and instead attempted to classify the situation as “buyer non-compliance.”

Updated on 07/11/2026: I bought a home from Lennar. Brand new stuccos on the wall cracking up. My floor tile has 15 feet cracks long. My toilet overflows then sewer smell. I have mold. They came out, did some patches and never return. Still have same problems.

My experience with Lennar has been incredibly stressful and disappointing from start to finish. What should have been an exciting milestone turned into a constant source of anxiety. Communication was extremely poor, timelines were unclear, and I repeatedly had to chase answers or clarification on issues that should have been handled proactively. I felt unsupported and unheard throughout the process, and basic concerns were either brushed off or delayed unnecessarily. As a buyer, you expect professionalism, transparency, and guidance—especially when making one of the biggest purchases of your life. Unfortunately, that was not my experience. Instead, I was left feeling overwhelmed, confused, and stressed far more than necessary. I would strongly caution future buyers to do thorough research and be prepared to advocate for themselves every step of the way. This process could have been handled so much better.

In a community of 96 homes, mine is the only crumbling driveway. The house is eight years old but the problem began eight years ago when we reported that the entire lot was never properly graded and every rain or snow caused standing water on the entire lot was- including the driveway which was poured in January and gets absolutely no sun in winter months. They sent a worker out to put some sod along one side which did absolutely nothing to correct the issue.

I was out looking for a home and came across one that was still being built. I inquired about the home and was the first one to look at it. Talk to the realtor and she basically stated once I get my application in and talk to mortgage broker, we should be able to get you in that home when it comes available to purchase. In the mean time I spoke with the mortgage broker that was not very informative and spoke in terms I did not understand. She was very vague and really did not help me out with the best loans I could qualify for.

Our home is only 9 months old, and we had water coming through the wall (from January 27 - February 2) like a small creek inside the house. It caused damage to drywall, flooring, and the garage ceiling. We reported it right away, but Lennar says it’s not covered under warranty because the snow was “heavy.”🙃 It’s frustrating to see this kind of issue in a brand-new construction. Has anyone else experienced something similar?

Last fall, I checked on a new villa that was under construction by Lennar Homes. To make a long story short, I put a $5,000 deposit down on said villa contingent on selling my present home. They wanted me to close within 30 days of the villa's completion. My home is 1 1/2 years old and remains on the market. After numerous conversations with our Lennar rep. I canceled the contract. They charged a $250 administrative fee. I inquired about this ridiculous fee. What did Lennar do to warrant this $250 fee. I never received a satisfactory response. 3 1/2 weeks later, I received my deposit refund check minus $250. I will never purchase a home from Lennar. Once bitten, twice shy!!!!

Lennar is a cheap builder using the cheapest materials available. Their business model is also to use sub-contractors and refuse to accept any responsibility for the construction of the home. So far in a 3-year-old home roof leaks due to plastic vents installed on roof. NO support from Lennar. If you want cheap house initially and then constant issues and repairs as the house ages buy yourself a Lennar...I would not touch one again and will tell any new buyer to stay away from Lennar.

Like most people here, I only gave one star because zero wasn't an option. Haven't moved into the home yet, so I will likely send another review when we do. All I'm coming here to say today is this: If I knew how difficult, unhelpful, unbending, rude, slow, ridiculous their customer service was, I would have saved myself the trouble and bought elsewhere - literally ANYWHERE elsewhere. This includes our sales manager, our "Concierge" (ha!), our second Concierge since we fired the first one, everyone at their title company - hell, when we get emails, forty people are copied on them, and we don't even know who most of them are or what they do! Save yourself the trouble and go live in a tent - you won't regret it.

I found my dream new build with Lennar at One Lake in Fairfield, California. Went to view a move-in ready home with my agent. Met with Lety ** at the home and really like the area and the home. However, Lety suggested walking across the street to look an another lot because of the view and no backyard neighbors. Once there and I saw the view, I said I want the model 3 home lot, which will be ready by end of March. Lety said I will be first on the list when the property is released. I have been pre-approved and waiting for this release date. My agent and I have been in contact, checking status of the release almost daily. I received a text and a called from my agent informing me that the house that I was waiting for the release sale date has been sold. I do understand I have not signed any paperwork, however, I thought Lety’s words were honorable. Her action was, to me, unethical!

Poorly built home. All kitchen appliances had to be replaced, tile flooring cracking and needs replacement. DO NOT BUY A LENNAR HOME. POOR CONSTRUCTION. It would take all day to list deformities. Contacted builder. No response.

I want to express my frustration with the overall communication and support throughout this process. The experience has been extremely confusing, with vague answers, poor follow-through, and frequently being told that my questions are “a Lennar question,” despite believing I was already speaking with a Lennar representative.

DO NOT BUY FROM LENNAR. We purchased a brand new home in November 2025 and the microwave did not work after we were assured everything worked. It has taken them over 3 months to even contact us to fix this problem. This reason it is faulty is Lennar cuts corners to try and save as much money as possible and they are installing breaker panels with known issues. This problem is ongoing and has not been fixed. STAY AWAY FROM LENNAR HOMES.

Gerald ** delivered exceptional service throughout our home-buying journey. He was consistently knowledgeable, patient, and professional, taking the time to ensure we understood each step of the process. Gerald was always accessible, responsive, and attentive to our needs, which made a meaningful difference in our experience. His expertise and commitment to excellence truly set him apart. We would gladly recommend Gerald ** to anyone seeking a trusted and accomplished home sales professional.

Absolute garbage. Cookie-cutter townhouses. Everything from 75% +humidity in the summer to under 20% in the winter. Mold forming in bathrooms for poor ventilation. These are just a few things. I could probably spend an hour here typing a list of this problems. Never buy from this pos company.

Buying a home with Lennar was truly a journey, filled with highs, lows, lessons, and growth. I want to start by giving huge recognition to our salesperson, Terrence **. Terrence is an amazing person with incredible confidence and heart. Even when it felt like our backs were against the wall, he never stopped believing in us. He had faith that my spouse and I would get approved, and when challenges came up, he already had a Plan B in place. He refused to give up, and that made all the difference. He’s not just a great salesman—he genuinely cares. Kayla ** also deserves endless praise. I truly can’t say enough about her. She was always available, no matter the time, whenever we had questions or concerns. She stayed consistent and supportive throughout the entire process and never gave up on us. Thank you a million times over—stars alone are not enough to rate someone like Kayla.

Lennar is the worst builder ever. I have a ceiling leak on a five year old home and they are telling me they won’t cover the damage, despite it being an underlying issue with their construction (PVC pipes).

Down payment of $10500.00 was not returned after non-qualifying for loan because of a credit card bill they said we had to pay to qualify but did not have funds available to do that after a 20% down payment for us to qualify. Senior citizens beware, this is a repeated practice of this company. Look up Better Business Bureau and there were 1400 people with complaints and lawsuits.

I purchased a newly constructed Lennar LLC home, and within four years the roof developed active leaks leaking into our ceiling in our living room. This is a serious construction defect, not routine maintenance or normal wear. Lennar closed my claim immediately without inspection, citing that their roof warranty is limited to one year. This position is unacceptable for a major structural component that is expected to last decades.

Second owner in a condo built in 2020, purchased in 2022. Have had 2 roof leaks in less than 2 years. Tankless water heater heating unit had to be replaced this year, which I did have to pay for because the warranty was expired. I should have listened to my gut instinct after selling my home and purchasing a Lennar condo. Luckily the roof is under a 10 year warranty and has been covered for repairs. There is absolutely no excuse for these issues on a condo or any home that is only 5 years old!

I could give 100 examples of how the Lennar team gave bull_____ statements and didn’t do what they said (from over promising and under delivering, down to outright lies!). Buying a home with them was a huge mistake because I like to do business with people who are honest and have integrity. My husband spent the first 3 months after move in trying to manage all the crap workmanship and the Lennar team tried to say most of it wasn’t under warranty or send vendors who don’t speak English and shrug their shoulders and don’t do the work…then Lennar says they manage the issue! We spent at least $10,000+ and many hours trying to make the house acceptable. Don’t walk, RUN from buying with them. I finally got some help after contacting the VP of sales in our area, Erika. Buy elsewhere!

Customer Service was very poor. Sales was even worse, can't imagine working with Lennar Employees at this office. Probably worst experience in attempting to purchase a home. Couldn't spell my name on the title correctly 3 times. Promised me incentives and they did not honor any of them and were not willing to even compromise to anything. The Lennar home quality is also really poor. Do not get hooked with the cheap prices. They are cheap because the home quality material is cheap, and you will have to spend so much money to re-work/remodel any work 'cause good luck getting their warranty team to come out.

My experience purchasing and living in a Lennar home has been so poor that I cannot recommend the company to anyone. Several of my neighbors have dealt with similar problems, and we openly share our concerns about the substandard quality and negligent workmanship we’ve encountered. In just 2.5 years, I have spent more than $5,000 on repairs. Most recently, I paid $2,550 to address a major issue with the sewer line leading to the main connection. All the toilets and showers on the lower level repeatedly backed up despite our strict adherence to Lennar’s customer care guidelines.

Very minimum standards being met. Customer care rep kind and firm. First night of below freezing temps froze pipes due to insulation being absent between pipe and exterior. Lennar will do nothing to correct it and help the issue. Our sliding glass door reverberates when there is any wind and sounds like loud bass from a car. Again, they denied assisting us with this. The home cost more than what we receive from it or the builder. Contractors start early and end late on most days and also smoke ** and play loud music. We have only been in the house a few weeks! A couple of smaller items have been cared for though.

I hate Lennar and would wish them on my worst enemy. Aka: I wish that all Lennar employees had to live in a Lennar POS home. Warren **, would you live in one of your POS Lennar built homes? DOUBT IT.

Love my community, minus the people who think they’re above going the speed limit through a residential neighborhood. Lennar on the other hand is a complete JOKE! We moved into a dirty house, Lennar called their cleaners back, who scrubbed our floors with a steel wool Brillo pad, leaving behind tiny pieces of metal (our son was 1 at the time). Not to mention we found blue tape that was left behind after Lennar “fixed” everything during our blue tape walk. They installed a broke window, by time we noticed it was leaking it was apparently “out of warranty”. They sent their warranty lady out to caulk the break, but of course that didn’t do crap. Come to find out Lennar didn’t want to fix the window because they’d be responsible of the cost, and would have to demo brick/replace brick. All our Lennar hasn’t been a brand I’d recommend.

My friend and I both bought each of Lennar homes and we found out that almost every doors in the homes are not properly installed. We don't have to turn the door locks at all. Just pull and doors are open. Surprised where their prices are high already but qualities are so poor. Would recommend to change a better quality door. We want to file complaint against Lennar and if could get all our doors replaced.

“I visited a home from Lennar in Hutto, TX last week that I wanted to buy. The house was originally listed at $285,000. When I returned just a few days later to make the purchase, the price had suddenly increased to $350,000. Lennar explained that the price increased because this floor plan is in high demand and buyers prefer it, which allegedly caused the price of homes with this floor plan to rise. However, this is misleading — the exact same floor plan had been sold just a few days prior for $285,000. Additionally, they ran my credit without honoring the original price, seemingly to pressure me into agreeing to the higher price. This caused me to lose time and ultimately the home was overpriced. ⚠ Warning to other buyers: Be cautious when dealing with Lennar in Hutto. Prices can increase rapidly, and the process may not always be transparent. Always verify recent sales of the same floor plan before committing.”

I must first qualify my review of our new home in Queen Creek, AZ. Before I retired I spent about 50 years as a home builder, beginning as a carpenter, then graduating to superintendent, project manager, construction manager, and Builder (G.C.), and I spent the majority of my time running construction projects from production single family homes, high end custom homes, low rise multi-family residential and commercial projects, with more than 2,800 units under my belt as the primary person in charge and responsible for the entire project. With that said, I really wanted to buy a lot and build my own retirement home, but between my bad health plus being new to the area and not knowing any of the subcontractors to depend on, I decided to buy a new home. We landed on Lennar for one reason: Their Trillium Next-Gen floorplan.

I bought my home in 2021 which we moved in in March of 2023 in the Eastwood division. I bought a new home so I wouldn't have to repair anything. Well that's not the case. First the sprinkler broke, but it was repaired by Pablo. I have another complaint. This is a big one, the flooring that was put in starting lifting by the end of the bar/by where you walk.

The Romanoff Group - Commercial/Residential Electrical & HVAC company has proven to be extremely unreliable. During the construction of my new house, the builder, Lennar used Romanoff for HVAC installation, and the results were disastrous. They placed the dryer exhaust vent directly above the tankless water heater, only about four inches apart. As a result, lint from the dryer clogged the water heater’s exhaust vent, causing the system to shut down periodically. Every time this happens, we lose hot water in the entire house, which is highly inconvenient. When I contacted the gas company, their technician inspected the issue and confirmed that lint buildup from the dryer was blocking the water heater vent. The tech was shocked that this setup had passed inspection and stated that the HVAC company responsible for installing the water heater must correct the problem.