Lennar Homes Reviews
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About Lennar Homes
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Lennar Homes constructs residential properties, including single-family homes, townhomes and condominiums. Founded in 1954, it integrates smart home technology into its constructions. Lennar operates in 21 states, providing a range of housing options to meet diverse needs.
- High-quality construction materials
- Inadequate communication from staff
Lennar Homes Reviews
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Reviewed Jan. 31, 2026
I want to express my frustration with the overall communication and support throughout this process. The experience has been extremely confusing, with vague answers, poor follow-through, and frequently being told that my questions are “a Lennar question,” despite believing I was already speaking with a Lennar representative.
Rather than taking the time to fully understand and address my concerns, I’ve repeatedly been redirected to different people. My case has already passed through several hands due to staff changes, which has only added to the confusion and stress. This is already a high-pressure process, and the lack of clear, consistent communication has made it significantly more difficult than it should be. Additionally, I was sent another buyer’s wire fund confirmation that included their name and address. This was extremely concerning, as it raises serious privacy and data security issues. I should not have access to another customer’s personal or financial information, just as I would not expect mine to be shared in error.
Despite some challenges throughout the process, working with Fatima and Tino was truly a bright spot in our experience. With all the negative things we encountered, they were absolutely amazing to work with and were among the few real positives to come out of it. They were professional, supportive, responsive, and genuinely cared about helping us every step of the way. Their dedication, patience, and commitment did not go unnoticed, and we are so thankful to have had them on our team. Fatima and Tino went above and beyond, and we would highly recommend them to anyone looking for reliable and compassionate professionals.

Reviewed Jan. 30, 2026
DO NOT BUY FROM LENNAR. We purchased a brand new home in November 2025 and the microwave did not work after we were assured everything worked. It has taken them over 3 months to even contact us to fix this problem. This reason it is faulty is Lennar cuts corners to try and save as much money as possible and they are installing breaker panels with known issues. This problem is ongoing and has not been fixed. STAY AWAY FROM LENNAR HOMES.
Reviewed Jan. 29, 2026
Gerald ** delivered exceptional service throughout our home-buying journey. He was consistently knowledgeable, patient, and professional, taking the time to ensure we understood each step of the process. Gerald was always accessible, responsive, and attentive to our needs, which made a meaningful difference in our experience. His expertise and commitment to excellence truly set him apart. We would gladly recommend Gerald ** to anyone seeking a trusted and accomplished home sales professional.

Reviewed Jan. 25, 2026
Absolute garbage. Cookie-cutter townhouses. Everything from 75% +humidity in the summer to under 20% in the winter. Mold forming in bathrooms for poor ventilation. These are just a few things. I could probably spend an hour here typing a list of this problems. Never buy from this pos company.
Reviewed Jan. 15, 2026
Buying a home with Lennar was truly a journey, filled with highs, lows, lessons, and growth. I want to start by giving huge recognition to our salesperson, Terrence **. Terrence is an amazing person with incredible confidence and heart. Even when it felt like our backs were against the wall, he never stopped believing in us. He had faith that my spouse and I would get approved, and when challenges came up, he already had a Plan B in place. He refused to give up, and that made all the difference. He’s not just a great salesman—he genuinely cares. Kayla ** also deserves endless praise. I truly can’t say enough about her. She was always available, no matter the time, whenever we had questions or concerns. She stayed consistent and supportive throughout the entire process and never gave up on us. Thank you a million times over—stars alone are not enough to rate someone like Kayla.
Unfortunately, our experience did not start out well. Our first salesman, Tony (Katy location), was by far the worst part of the process. The lack of care and professionalism was obvious. The loan officer at that time was just as disappointing—no communication and no responses, which made an already stressful process even harder. I do want to thank Lisa ** for the effort she did put in. It was appreciated. However, once underwriting sent the file back we felt like it was no alternative options, it felt like there was no longer a fight for us.
As for Amy **, the rating system allows for multiple stars, but one star was more than enough to reflect this experience. She was extremely rude, dismissive, and showed little concern for her clients or their success in purchasing a home. Her attitude was very disturbing and nearly caused my spouse and me to give up on the process entirely. If I were required to work with her again, I would choose to cancel before moving forward.
Buying a home is not easy—especially if your life is not perfectly in order. That’s the reality. My advice to future buyers: research, research, research. Make sure you understand the process, show stability, and be prepared before you invest. Don’t play games—this is a serious commitment. Most importantly, don’t give up. If it doesn’t work out the first time, it’s not failure—it’s learning. If homeownership is meant for you, give it everything you’ve got. In the end, you’ll be grateful for the fight you put in as you begin your new journey.
Reviewed Jan. 14, 2026
Lennar is the worst builder ever. I have a ceiling leak on a five year old home and they are telling me they won’t cover the damage, despite it being an underlying issue with their construction (PVC pipes).
Reviewed Jan. 7, 2026
Down payment of $10500.00 was not returned after non-qualifying for loan because of a credit card bill they said we had to pay to qualify but did not have funds available to do that after a 20% down payment for us to qualify. Senior citizens beware, this is a repeated practice of this company. Look up Better Business Bureau and there were 1400 people with complaints and lawsuits.
Reviewed Jan. 5, 2026
I purchased a newly constructed Lennar LLC home, and within four years the roof developed active leaks leaking into our ceiling in our living room. This is a serious construction defect, not routine maintenance or normal wear. Lennar closed my claim immediately without inspection, citing that their roof warranty is limited to one year. This position is unacceptable for a major structural component that is expected to last decades.
Under Oregon law, construction defects are subject to a statute of repose of up to 10 years, yet Lennar refuses to take responsibility or even investigate the issue. Other builders in Oregon (such as Holt Homes) continue to honor claims for similar defects well beyond one year, demonstrating that Lennar’s response is a choice, not an industry standard.
Homeowners should be aware that Lennar does not stand behind its construction once the minimal warranty period ends, even for significant defects like a leaking roof in a nearly new home. Buyers should carefully consider the long-term risk, as any major issue after year one appears to be entirely the homeowner’s financial responsibility. This experience reflects a lack of accountability and raises serious concerns about construction quality and consumer protection.

Reviewed Jan. 2, 2026
Second owner in a condo built in 2020, purchased in 2022. Have had 2 roof leaks in less than 2 years. Tankless water heater heating unit had to be replaced this year, which I did have to pay for because the warranty was expired. I should have listened to my gut instinct after selling my home and purchasing a Lennar condo. Luckily the roof is under a 10 year warranty and has been covered for repairs. There is absolutely no excuse for these issues on a condo or any home that is only 5 years old!
Reviewed Dec. 26, 2025
I could give 100 examples of how the Lennar team gave bull_____ statements and didn’t do what they said (from over promising and under delivering, down to outright lies!). Buying a home with them was a huge mistake because I like to do business with people who are honest and have integrity. My husband spent the first 3 months after move in trying to manage all the crap workmanship and the Lennar team tried to say most of it wasn’t under warranty or send vendors who don’t speak English and shrug their shoulders and don’t do the work…then Lennar says they manage the issue! We spent at least $10,000+ and many hours trying to make the house acceptable. Don’t walk, RUN from buying with them. I finally got some help after contacting the VP of sales in our area, Erika. Buy elsewhere!

Reviewed Dec. 23, 2025
Customer Service was very poor. Sales was even worse, can't imagine working with Lennar Employees at this office. Probably worst experience in attempting to purchase a home. Couldn't spell my name on the title correctly 3 times. Promised me incentives and they did not honor any of them and were not willing to even compromise to anything. The Lennar home quality is also really poor. Do not get hooked with the cheap prices. They are cheap because the home quality material is cheap, and you will have to spend so much money to re-work/remodel any work 'cause good luck getting their warranty team to come out.

Reviewed Dec. 22, 2025
My experience purchasing and living in a Lennar home has been so poor that I cannot recommend the company to anyone. Several of my neighbors have dealt with similar problems, and we openly share our concerns about the substandard quality and negligent workmanship we’ve encountered. In just 2.5 years, I have spent more than $5,000 on repairs. Most recently, I paid $2,550 to address a major issue with the sewer line leading to the main connection. All the toilets and showers on the lower level repeatedly backed up despite our strict adherence to Lennar’s customer care guidelines.
A drain technician discovered that the water backflow device had been installed backwards, blocking the flow of sewage and causing a large buildup of debris. Although the device has now been reinstalled correctly, the lines must be hydroflushed to remove the accumulated blockage. This backwards installation is a clear example of negligence by Lennar’s contractors.
About six months ago, we also had to hire a professional to clean the dryer duct. Lint was continuously clogging the line, and I found myself cleaning it every three months to avoid a fire hazard. When an HVAC dryer duct specialist inspected the system, they discovered a fan installed inside the ductwork that had never been plugged in. Because it wasn’t functioning, lint was unable to move through the duct properly, creating a dangerous buildup. Fortunately, the technicians were able to correct the issue and eliminate the fire risk.
Earlier this year, clothing racks in two closets—installed by Lennar’s contractors—pulled straight out of the walls, leaving large holes and damaging our belongings. A carpenter/closet installer confirmed that none of the brackets had been anchored into studs, making the original installation structurally unsound. I paid to have the walls repaired and the shelving reinstalled correctly, and I chose to upgrade the closets at my own expense since I was already forced to address the improper installation.
We also had Lennar return to fix the master bathroom shower door while it was still under warranty, as it had been installed crooked and wouldn’t open or close properly. During the repair, they cracked a floor tile but refused to fix it, stating they were only responsible for the shower door itself. Additionally, the sliding glass door has never locked properly. I raised this during the initial walkthrough, and the contractor insisted it only needed the track cleaned. It worked for about a week before failing again. I now keep a rod in the track to secure the door from the inside.
The kitchen cabinets and drawers have been a constant source of frustration. One drawer front fell off while still under warranty and was reinstalled by the Contract Supervisor, but it was mounted unevenly and now opens at a noticeable slant. The cabinets and doors also swell every winter, making them difficult to open or close. Any adjustments we make only hold temporarily until the temperature changes again. While many of the materials used in the home are of acceptable quality, the careless and negligent workmanship has caused ongoing problems and placed an unnecessary financial burden on me as a new homeowner—costs that could have been avoided with proper construction standards.
After speaking with several neighbors, I’ve learned that my experience is far from unique. They, too, are deeply disappointed in their homes and in Lennar’s builders. None of us would recommend Lennar Homes, and we share our experiences openly with anyone who asks. The joy of new homeownership simply does not exist with a Lennar home.

Reviewed Dec. 20, 2025
Very minimum standards being met. Customer care rep kind and firm. First night of below freezing temps froze pipes due to insulation being absent between pipe and exterior. Lennar will do nothing to correct it and help the issue. Our sliding glass door reverberates when there is any wind and sounds like loud bass from a car. Again, they denied assisting us with this. The home cost more than what we receive from it or the builder. Contractors start early and end late on most days and also smoke ** and play loud music. We have only been in the house a few weeks! A couple of smaller items have been cared for though.
Reviewed Dec. 20, 2025
I hate Lennar and would wish them on my worst enemy. Aka: I wish that all Lennar employees had to live in a Lennar POS home. Warren **, would you live in one of your POS Lennar built homes? DOUBT IT.

Reviewed Dec. 17, 2025
Love my community, minus the people who think they’re above going the speed limit through a residential neighborhood. Lennar on the other hand is a complete JOKE! We moved into a dirty house, Lennar called their cleaners back, who scrubbed our floors with a steel wool Brillo pad, leaving behind tiny pieces of metal (our son was 1 at the time). Not to mention we found blue tape that was left behind after Lennar “fixed” everything during our blue tape walk. They installed a broke window, by time we noticed it was leaking it was apparently “out of warranty”. They sent their warranty lady out to caulk the break, but of course that didn’t do crap. Come to find out Lennar didn’t want to fix the window because they’d be responsible of the cost, and would have to demo brick/replace brick. All our Lennar hasn’t been a brand I’d recommend.

Reviewed Dec. 17, 2025
My friend and I both bought each of Lennar homes and we found out that almost every doors in the homes are not properly installed. We don't have to turn the door locks at all. Just pull and doors are open. Surprised where their prices are high already but qualities are so poor. Would recommend to change a better quality door. We want to file complaint against Lennar and if could get all our doors replaced.
Reviewed Dec. 15, 2025
“I visited a home from Lennar in Hutto, TX last week that I wanted to buy. The house was originally listed at $285,000. When I returned just a few days later to make the purchase, the price had suddenly increased to $350,000. Lennar explained that the price increased because this floor plan is in high demand and buyers prefer it, which allegedly caused the price of homes with this floor plan to rise. However, this is misleading — the exact same floor plan had been sold just a few days prior for $285,000. Additionally, they ran my credit without honoring the original price, seemingly to pressure me into agreeing to the higher price. This caused me to lose time and ultimately the home was overpriced. ⚠ Warning to other buyers: Be cautious when dealing with Lennar in Hutto. Prices can increase rapidly, and the process may not always be transparent. Always verify recent sales of the same floor plan before committing.”
Reviewed Dec. 4, 2025
I must first qualify my review of our new home in Queen Creek, AZ. Before I retired I spent about 50 years as a home builder, beginning as a carpenter, then graduating to superintendent, project manager, construction manager, and Builder (G.C.), and I spent the majority of my time running construction projects from production single family homes, high end custom homes, low rise multi-family residential and commercial projects, with more than 2,800 units under my belt as the primary person in charge and responsible for the entire project. With that said, I really wanted to buy a lot and build my own retirement home, but between my bad health plus being new to the area and not knowing any of the subcontractors to depend on, I decided to buy a new home. We landed on Lennar for one reason: Their Trillium Next-Gen floorplan.
In construction there are always 3 factors: (1) Price, (2) Speed (and service), and (3) Quality (including design & material specs). I would always tell my clients that they can chose any 2 of the 3, as it was nearly impossible to get all 3 unless they do not care how long it takes to complete the project. With that said, Lennar does very well with regards to (1) price, and (2) speed. Since they primarily sell on "Spec" as to avoid the buyers involvement in the construction process, they are able to work as efficiently as they and their subcontractors wish, without Owner's looking over their shoulder. Their back end service with their customers is as good as it can be in dealing with one of the biggest builders in the nation being extremely bureaucratic in their M.O., as they must maintain a common structure given all of the employees they have.
With that said, their Construction Manager who built our house, AND their customer service representative were both TOP NOTCH in their service to us, especially at the end of our warranty. I would give them both a "5" rating, as I would not have expected much more from my own company. However, because of their M.O. their hands are tied when it comes to "grey areas", and they simply are directed by the company to "pass the buck", only to later receive a rejection for my request without any contact info to further discuss the matter. This is the only real disappointment I had with the company, and it was NOT the customer service reps' fault, but only due to company policies.
And then comes "QUALITY", which has many variables, including to design details, construction details, specs, and workmanship. Regarding workmanship, I must say that our home met all expectations for what we had purchased, although that does not mean I like all of the specs. The walls are plum, the floors are level, the finish work is acceptable for a production builder, and all systems function as designed. Also, Lennar provides a final "punch list" to be submitted prior to the end of your one year warranty, when they will return to take care of any covered repairs. THIS is something that most builders do NOT provide, and it really makes for a nice experience to the buyer.
However, the design and construction details can leave a bit to be desired, but I knew this going in before deciding to buy, so I accepted them since we purchased this beautiful new home solely because of the "NEXT-GEN" floorplan. Some examples of this include: (1) all interior walls are framed with 2x4 studs at 24" on center (not 16" on center as normal in other states), (2) Lennar choses to use 1/2" drywall (not 5/8") which enables a less quality drywall finish and potentially wavy walls (even when they straight edge the studs before hanging the drywall), (3) minimalistic mechanical, plumbing, and electrical specs and finish specs; and (4) probably the biggest deficiency (in my opinion) is the fact that they do not install concrete footings around the perimeter of the home beneath the post tension slab, nor do they install gutters, downspouts, or area drain systems.
THIS deficiency, if not dealt with by the buyer, enables many future potential problems to occur, unless the buyer choses to later install gutters, downspouts, or area drains around the exterior perimeter. This particular deficiency is responsible for (1) dirty stucco stains on perimeter walls, and more importantly (2) moisture traveling beneath the P.T. foundation slab (no footings to block that water from traveling), and thus enabling differential settlement of the foundation due to the expansive soil beneath the house, that which results in cracks in floors, walls, ceilings, cabinet fitment, and many other potential issues. FYI, I have learned that most every production builder in the Phoenix area is doing the same thing, so this is not just Lennar.
The key recommendation I would offer is to (1) add 5" gutters and 4" downspouts around the perimeter of your roof, and install a 4" solid area drain system (NOT perforated French drain) to conduct that rain water to the street. This will mostly prevent such problems from happening. Also do not plant or irrigate within 4" of the foundation, or you will be inviting problems.
Again, NONE of the production builders in our area are doing any of this, and in my opinion the home is "INCOMPLETE" due to the lack of these critical components. THIS is probably the primary reason why so many local production builders have such HORRIBLE reviews, as their specs invite these problems, and they do NOT advise their buyers that they should add these critical additional installations to protect their home's foundation.
With all of that said, I must say that we Love our new home, and would buy it again. However, I would try to buy a home that is under construction rather than a completed home, as perhaps then the builder might accommodate some special requests, such as backing for bath accessories which are required in other areas, but not provided in our Lennar home. In any event, I give Lennar a 4 star rating, and I would recommend them. God bless America!!!
Reviewed Dec. 2, 2025
I bought my home in 2021 which we moved in in March of 2023 in the Eastwood division. I bought a new home so I wouldn't have to repair anything. Well that's not the case. First the sprinkler broke, but it was repaired by Pablo. I have another complaint. This is a big one, the flooring that was put in starting lifting by the end of the bar/by where you walk.
Towards the middle of 2023 after warranty ran out. Mind you we do have dogs, and it's gotten worse, but the only place that has gotten worse is the place where it lifted in the first place... it's really irritating. I am a senior citizen with limited income. Now I'll have to replace my flooring. It's really sad the poor quality of work that was done. The flooring in that area was not done right and in a year it shouldn't have lifted. This is very sad and disappointing. I wonder how many of other homeowners have had the same problem. I haven't said anything because of the dogs, but the didn't do anything to the flooring. It is all in this one area. I was so excited and happy about the house, but not anymore! I am hoping Lennar is not doing this to all other homeowners.

Reviewed Dec. 2, 2025
The Romanoff Group - Commercial/Residential Electrical & HVAC company has proven to be extremely unreliable. During the construction of my new house, the builder, Lennar used Romanoff for HVAC installation, and the results were disastrous. They placed the dryer exhaust vent directly above the tankless water heater, only about four inches apart. As a result, lint from the dryer clogged the water heater’s exhaust vent, causing the system to shut down periodically. Every time this happens, we lose hot water in the entire house, which is highly inconvenient. When I contacted the gas company, their technician inspected the issue and confirmed that lint buildup from the dryer was blocking the water heater vent. The tech was shocked that this setup had passed inspection and stated that the HVAC company responsible for installing the water heater must correct the problem.
I reported the issue to Lennar Homes, and they opened a ticket with Romanoff Group. A few days later, Romanoff sent a technician who recommended replacing the tankless water heater with a two-pipe system and relocating it away from the dryer vent. However, Stephanie **, the assigned project manager, rejected this solution because it would cost them about $3,000. Instead, she suggested finding a cheaper alternative.
Another week passed, and they decided to move the existing water heater a few feet down, which requires relocating gas lines and tearing down walls, removing siding, and then patching everything back together. I’m shocked Lennar Homes approved this approach. I have zero confidence in Romanoff Group handling gas lines since they already made serious mistakes during construction, and now they’re demolishing part of the house just to save money. After reading numerous negative Google reviews about Romanoff Group, it’s no surprise they’ve disabled reviews altogether. Shame on Lennar Homes for allowing this. I strongly advise builders and homeowners to avoid Romanoff Group at all costs.
Reviewed Nov. 30, 2025
This is very distressing as there is a 200+ Lennar low-cost housing project within 1/4 mile of us. The initial infrastructure: roads, sidewalks, initial landscaping looks good but the first house going up is a cracker-box...We feel for anyone who gets stuck with low quality. Lennar is offering a 3.5% loan for the down payment, so you will have 2 mortgages right off the bat. (Mort = death. Gage = measure...So mortgage is death-measure). Good luck!🍀
Reviewed Nov. 28, 2025
I was very pleased with the purchasing process, employed by the LENNAR organization. Especially satisfied with their staff who were more than generous with their time, knowledgeable, and provided helpful feedback & advice. The staff members who helped us tremendously are Kimberly, Claudia, Samuel, Rodrigo, Robert, Noel, Shea, many others. Also, the closing process was seamless thanks to the staff.
My wife and I are senior citizens, we are not that well-versed with many of the apps and the online input data to proceed with all the documents. The staff took their time and walked us through each of those documents and they were extremely patient and helpful. My wife and I are very grateful for them. I want to commend the LENNAR organization for hiring great professionals. Equally, we are pleased with the purchase of the home, the construction, and the reasonable cost of our new home.

Reviewed Nov. 26, 2025
All they do is build ugly cookie cutter homes that ruin the aesthetic of any place they decide to build in. They have ruined the look of my entire state with these cheap but expensive ugly homes. I can't believe they're even allowed to keep building with such a horrid reputation. These types of companies should be banned from building.

Reviewed Nov. 21, 2025
Do not buy a Lennar home. We have had 3 issues (so far) that should be covered by the home warranty and each time Lennar has done nothing and said it’s correct. 1. Our electric dryer kept tripping the breaker, we put in a claim and Lennar sends someone out who says it’s a new outlet they used and it’s not their fault we have to modify our dryer. Had no issues with the dryer at our last place.
2. We cannot charge our car even though house came with an electric charger! The outlet was out in upset down so the cable could not reach out, Lennar sent someone out to fix the outlet. Electrician let us know the cable doesn’t work with the outlet and they would escalate to Lennar so we can get the right part. Lennar says the problem has been resolved because the outlet was fixed and we have to buy a new cable. It’s ridiculous they ordered and installed the wrong stuff but somehow we have to come out of pocket to fix it?
3. Been in the house since May, never had any rain until this week and noticed our back yard was flooding because the drains aren’t working. We have to have flood insurance because apparently we are in a flood zone so you would think Lennar would want to fix this right away, nope! We submit the claim and once again Lennar deflects any responsibility. They claim the drains are a new kind and don’t actually drain during the rain instead it’s after it’s stopped they are supposed to work.. If you are confused that makes 2 of us! So they put drains in a flood zone that don’t work when it’s raining, yes makes sense. Instead they say we might have to get hardscaping done to minimize the problem!
I just don’t understand why they couldn’t inform us of these “special drains” during our house walk through so we were aware. I am so tired of their horrible customer service and lack of problem solving. I am beyond mad at them for never acknowledging their issues and refusing to fix it. Everything is placed back on the homeowner. I will never buy another Lennar home and will be telling everyone to stay away!

Reviewed Nov. 20, 2025
Poor quality and completely unhelpful warranty support. We purchased our home in 2023, and within the first year the heater failed. Now, just 2 years and 3 months later, it has broken again. This time, Lennar refused to repair it because it was slightly out of warranty. Considering the unit failed within the first year, you would expect them to stand behind their product — but they didn’t.
They also installed a booster pump in the garage that was mounted to the wall. The pump began leaking and caused damage to the wall, yet Lennar again refused to take responsibility or provide any assistance. After speaking with several neighbors, I learned many. l experienced the same issue with their booster pumps. This is clearly not an isolated incident, but a pattern of poor workmanship that Lennar refuses to address. I cannot recommend purchasing a home from them. Our house is barely two years old, yet the heater has already failed twice, and the booster pump installation caused property damage. Completely unacceptable.
Reviewed Nov. 18, 2025
I am a Lennar Home owner. We bought our home in May 2023. The only reason I gave Lennar a 1 star rating was because I could not go lower. Everything in this house is falling apart. Poor materials and especially poor workmanship. Our Shaw vinyl plank floor is literally coming apart. Our HVAC system has overflowed into our bedroom carpet, even though Lennar told us WE must evacuate the water from the system via wet/dry vac. The list goes on & on! Just do yourself a favor, and look at other homes and their reviews, before you buy. During my life, I have owned several homes, most of which were good to excellent. My experience with Lennar has been like a nightmare. Lennar looks for ways to avoid repairing or replacing what they or their subs damaged. My experience has been, that warranty means nothing. I could go into much, much more detail, but buyer beware! Good luck, you'll need it.
Reviewed Nov. 17, 2025
If I could only click “0” stars. The absolute worst customer care. We should have known from the beginning with all the touch ups that were done before we moved in. Our floors were completely uneven. They kept sending multiple reps to look at them and they would patch up areas and say it’s fine. Finally they had to get an inspector out after over 1 year and they finally had them redo the entire floor. They kept sending workers that looked like they were unlicensed and couldn’t even speak English. Super confusing because initially they would come out with a rep and as soon as the actual work needed to be done we were stuck with workers that didn’t speak English and couldn’t communicate with us. Save yourself the headache. And these are homes that range from 1.2 million - 1.6 million. And they can’t afford to send licensed workers. Very sad.

Reviewed Nov. 14, 2025
Hello, I just want to say I would have given a zero but there is none. We live in the preserves and our issue has been these irrigations. There was no proper piping for the water to drain out from it. It makes the grass very soggy. I reached out several times to ms. Ruth with emails and videos of all the water in our yard. He reply to me was don't send her anymore, someone was to come out. This was back in April this year and yet no one came yet. The newest issue is the same with the neighbor's irrigation constantly running which now have our yard so soggy. My husband bought sand and stone to soak it up and yet the water just drowned that out.
Finally Ms. Ruth tell me today someone was coming. They came out and seen for themselves that you're sinking if you walk on it. They went to neighbor and he refused to turn it off.. They say it's nothing they can do. This IS RIDICULOUS.. Not good for business.. Had to spend money didn't have and these big 900lb bags not cheap.. 3 stone bags and 1 sand bag.

Reviewed Nov. 14, 2025
Poorest build quality of any home I have purchased. Essentially it is lipstick on a pig. Horrendous drywall, paint and plumbing leaks. Lennar does not stand behind their builds. Customer service is abhorrent after purchase. Buy any other builder.
Reviewed Nov. 13, 2025
Customer No Service Department is worthless. They won't help you. Just cross your fingers that appliance work fine, roof don't leak, and floor, windows and doors are even. Keep in mind you won't get any help after you close.

Reviewed Nov. 13, 2025
I wanted to share my experience with Lennar regarding the paint quality in my home. The interior paint started rubbing off almost immediately after moving in — even gentle cleaning leaves visible marks. After seeing several neighbors successfully get their homes repainted for the same issue, I reached out to Lennar to request the same.
Unfortunately, the response I received was disappointing. The representative told me that I “just shouldn’t clean or wipe the walls.” That’s not a realistic solution for maintaining a home, especially one that’s supposed to be new construction. I really hope Lennar stands behind the quality of their materials and workmanship. It’s frustrating to spend this much on a home only to be told not to clean it.
Reviewed Nov. 10, 2025
I could go on for days with the quality. It's a joke. I've had them replace the shower and tub, and it's still out of level. I can't even use the shelves. The soap falls off. The HOA fees are robber. Ponzi scheme. They do nothing. They are very expensive. Every month for no service, they'll cut the grass once a week. That is it. I have to shovel my own driveway. Most of all the plants died. The first few months, the trees they plant what a joke. Concrete didn't last a year, and the hoas are a Ponzi scheme. They went up again and they don't even plow the snow. I have to shovel my own drive,

Reviewed Nov. 10, 2025
I like my home now that I'm in. Closed on it finally a couple of weeks ago. It was one of the worst home buying experience ever. If you're an older generation it is the most idiotic process ever. There is no customer service and personal attention whatsoever. Everything is E-sign, portals and talking to people working from home in different parts of the country. No office to walk into and have questions answered. They don't return phone calls or emails in a timely fashion. I purchased a new Lennar home-Stone Garden in San Antonio. Closing experience was a nightmare due to people like Sammie and Elaina. The people in underwriting are ** also. Overall the customer service sucked.
Reviewed Nov. 7, 2025
Before buying a house from Lennar, Make sure you bring in an independent inspector because fixing a countertop in the kitchen is very costly and they don’t care if it’s within the so-called allowable margin. I say to Lennar and the staff: yes some of you have been really good to deal with, but not fixing a mistake you made is not good business and I will not stop being vocal about it.
Reviewed Nov. 7, 2025
I am reaching a point where I feel that purchasing this property from Lennar may have been one of the worst decisions I have made from both an investment and business standpoint. The home is less than a year old—approximately nine months—and I am already experiencing multiple significant issues, including electrical problems, foundation concerns, and now roofing leaks. It is extremely concerning to see this level of defects in such a new home. I am deeply disappointed in the overall construction quality and the lack of reliability in what was expected to be a long-term investment.
Reviewed Nov. 4, 2025
We purchased our Lennar home a little over a year ago and the quality is disappointing. Electrical issues, cabinets falling apart and pulling away from the walls. HOA worthless addressing issues. OF course since we are just outside the warranty it's an us problem not a Lennar problem. I would not recommend purchasing from this builder.
Reviewed Nov. 1, 2025
My home was built by Lennar in 2023, and within less than two years I began experiencing water intrusion from the hurricane-rated sliding door and foundation. Lennar technicians confirmed it was caused by improper installation and sealing. Despite several visits, inspections, and partial repairs, the issue persisted for months — and the interior wood flooring was completely damaged. Because of the constant moisture, mold started to appear under the floor and baseboards, forcing us to remove all flooring for safety. Lennar’s warranty team admitted the cause was construction-related but refused to cover the flooring replacement, claiming their warranty “does not cover consequential damages.”
This is not a “consequential” or third-party issue — it is direct physical damage caused by the same construction defect Lennar acknowledged (door/foundation sealing failure). Under Lennar’s 10-Year Structural Warranty, foundation and exterior door installations are covered as part of the building envelope. After months of back-and-forth and multiple site visits, this issue is still unresolved. I’m sharing my experience so that future buyers are aware: check your door installation, foundation sealing, and drainage early. Water intrusion and mold should never happen in a two-year-old home.
Reviewed Oct. 31, 2025
On September 22, we placed a $4,000 deposit toward purchasing a home with Lennar. Unfortunately, due to an unexpected layoff, we had to make the difficult decision to withdraw. On October 8, we sent an official notice of withdrawal and were transparent about our situation, even expressing that we’d be happy to revisit buying a Lennar home once things stabilized. Instead of compassion or professionalism, we’ve been met with weeks of delays, mixed messages, and pressure to continue the purchase — despite making our circumstances very clear. After repeatedly being told to “wait” and “follow up,” we were finally asked to send proof of the layoff, which we promptly did. Only then were we informed that we supposedly exceeded the 30-day window for a refund, even though our written withdrawal request was sent well within that timeframe.
It’s hard not to feel like we were intentionally stalled until that deadline passed. For a company of Lennar’s size, choosing to keep a $4,000 deposit rather than maintain a future customer relationship is extremely disappointing — and frankly, it says a lot about their priorities. We genuinely liked the community and had every intention of buying from Lennar again once we were back on stable footing. But after this experience, it’s clear that integrity and customer care aren’t high on their list.
Reviewed Oct. 29, 2025
Do not purchase a Lennar home. They do not stand behind their craftsmanship and hide behind their one-year warranty. My daughter's home developed a severe crack in the ceiling running over 12 feet from her entry to her porch door. It is shoddy workmanship and they say too bad it's outside our warranty. Stay away!!!!
Reviewed Oct. 27, 2025
There has been multiple issues and they refused to fix anything. You could dig through all these reviews against them and a lot of them end up turning into lawsuits, which looks like they will have another one coming their way.
Reviewed Oct. 25, 2025
Horrible experience. Would NOT RECOMMEND!!! No communication whatsoever. Asking for 3k more than what’s on the CD. Sends info to wire at 9:45 pm on a Friday. Their preferred lenders are an absolute mess. Unprofessional, unorganized, no communication. Please save you some time and choose someone who is actually willing to do the work they're supposed to do.
Reviewed Oct. 10, 2025
If I could give 0 stars I would. When I tell you I despise Lennar, I despise them. I moved in a newly built neighborhood 8 years ago, got my newly built home and the number of problems between then and now is a disgrace. I advise if you are doing new building, get your own inspection done.. It may cost you more, but do it. We are now doing siding repairs because Lennar forgot to put the flashing between the roof and the side of the house causing the water to run in between the beams/panels and leak through my windows into the house when it rains. It took us some time to get it done as we did not have the funds.. When we finally got the repair and they sent a picture of what they saw this infuriated me because this is the 2nd no flashing issue with this same house. How are they passing these inspections?? Anyway.. do Not go anywhere Lennar's building. You will regret it.. (Also, a number of other folks in my subdivision has issues as well.)
Reviewed Sept. 30, 2025
They lie, lie, lie. Do not trust Lennar. They are the worst builder I have ever experienced. They say all appliances included and that they may be different than the model due to availability. The appliances in the model are GE profile. The appliances they put in my home are entry level GE. That's not an availability issue. That's bait and switch.
Reviewed Aug. 28, 2025
If I could give 0 out of 5 stars, I would. There are many problems with my home's quality, but for the purpose of this review, I will focus on a single one. I purchased a new Lennar home in Pomona, Manvel, TX in February 2024. Less than 1.5 years after moving in, on August 12, 2025, I discovered a significant roof leak. The roof should have been covered under the 2-Year Systems Warranty. Can you believe a roof leak occurred on a home that is only 1.5 years old?
Concerned about potential further damage, I hired a third-party roof inspection service. The inspection revealed that all the roof jacks were cracked—a clear defect. When I contacted Lennar, their earliest availability to inspect the damage was August 18, with the actual repair to be scheduled at a later, unspecified date. They also stated they would only fix the single leaking spot, not all the other cracked jacks.
With two more heavy rainstorms forecasted and my home at risk, I was forced to act. I paid $1,200 for an independent contractor to perform the necessary repairs to prevent further damage. I then submitted a reimbursement claim under my 2-Year Systems Warranty. To my dismay, Lennar officially denied my claim, refusing to pay a single dollar. I later realized that Lennar includes an arbitration clause in their purchase agreement. This clause effectively makes it cost-prohibitive for customers to take small claims, like mine, to court. It appears that even with a warranty, I am left to bear the costs of these repairs themselves. I wanted to share this experience so other potential buyers are aware of the risks.
Reviewed Aug. 26, 2025
Lennar (at Waterwheel) misrepresented a construction problem, placing blame on San Antonio Water Systems (SAWS) and unavailability of water meters to finish a number of new home builds. In reality Lennar was not passing a number of SAWS inspections. The truth meant we would never have paid $1,250 earnest or signed a contract to purchase a home with Lennar knowing there were build quality concerns. Ultimately they kept moving the closing date due to this construction issue while our costs were mounting (since we had already sold our home out of state). We eventually walked away not trusting the quality of construction or timeline of closing. They refused to repay our $1,250.00 and we filed a complaint with the TX Atty Gen office, to no avail. Just out of our hard earned money as disabled military retirees. I'd advise to steer clear of this company.
Reviewed Aug. 24, 2025
Stay away from this crooked company, extremely dishonest, they talk out of both sides of their mouth. Do not give them your cash deposit, they will go back on their word and try to keep your deposit if you back out. Get everything in writing before you give them anything!
Reviewed Aug. 23, 2025
Overall the homes is good, but be careful, they will tell you to close and they’re I’ll handle the repairs after through warranty, but what they don’t tell you is certain items aren’t covered after closing, so make sure you have them fix it before closing.
Reviewed Aug. 19, 2025
This is the absolute WORST builder. I didn’t think it was possible to have such a low quality, poorly built house, but they have proved me wrong. The house is 3 years old and falling apart. They refuse to cover anything under warranty. Avoid at all costs.
Reviewed Aug. 19, 2025
My review is based solely on the Customer Service. We bought this home end of February 2024 with only the warranty explained that up to a year any defect in the house is warrantied for a year. HVAC was not even mentioned to us. Here we are about a year and a half later with a leaking evaporative coil during a Central Valley heat wave and a broken AC on a Friday night. I call the Customer Care emergency number, even filed a claim. Only to be contacted on Sunday to be told someone would be out. Monday comes and I have to call the Build Manager, John, who, in a condescending tone, says "Your HVAC is only covered for a year after COE." Like it's my fault. He tells me to call the company that the unit was purchased from and that manufacturer warranties parts and unit for up to 5 years but Labor and whatnot was to be paid by owner.
I researched on Google what Lennar's HVAC warranty was and, it states 1-2 years but manufacturer is 5 for parts. You would think that living in a place where extreme temps hit every summer the warranty would be better than a year. Like what kind of practice is that. I feel that they should cover the warranty section better, or at least give some kind of leniency. Now I'm stuck with a very warm house and a family on edge because it's too hot. I'm a first-time home owner and believe Lennar should cater to the dream of homeowners buying their product.
Reviewed Aug. 18, 2025
My wife and I deeply regret buying a Lennar home. If we could give zero stars, we would. The homes are poorly constructed (and I have a strong understanding of building construction), and the HOA is quick to harass homeowners. After closing, good luck trying to get in contact with Lennar or the HOA for help. We definitely learned a hard lesson—never buy a Lennar home. I just hope this review reaches someone before they make the same mistake. Please, learn from ours.
Reviewed Aug. 15, 2025
Having problems with HVAC, now electrical problems found out they forgot to install a fresh air fan which should have been done to code. The HVAC company came out and installed the fan, but wired it wrong, so no lights in the kitchen and no lights or power in the living room. I call the Lennar office, leaving messages in the morning and in the afternoon, haven't heard from anyone.
Reviewed Aug. 14, 2025
I’m extremely disappointed with my experience purchasing a home from Lennar. As an out-of-state buyer purchasing a property intended for rental, I was very clear from the start that I needed full transparency—especially regarding the Homeowners Association (HOA). Unfortunately, the only thing disclosed to me was the annual HOA fee. No one from the sales team explained or highlighted the HOA’s modification guidelines.
After closing, I made reasonable landscaping modifications, only to later be told by the HOA that they violated community rules and had to be undone—at my expense. These costly errors could have been avoided if Lennar and the sales team (Miguel ** and Jose **) had simply disclosed the HOA restrictions during the sales process. I reached out to them about this issue, but they refused to take any responsibility, even though the sale was clearly rushed (because it was the end of the month and they were trying to meet their quota) and lacking in communication.
This lack of accountability is unacceptable for a company in the business of selling homes. I trusted Lennar with a major investment, and instead I’m left correcting mistakes that stem from their failure to provide basic and necessary information. If you're considering buying a home through this builder—especially if you're out of state—be extremely cautious. Don’t assume they will walk you through everything or point out crucial documents. Ask every question, demand full disclosures, and read every line yourself. OR hire an attorney since they expect you to read line by line yourself without any "good faith" explanation of the transaction. Buyers deserve transparency. Sadly, that was not my experience with Lennar.
Reviewed Aug. 13, 2025
They have used cheapest materials, you can’t build house in 10 days, cheap drywall and doors, cheap everything except floor vinyl, cheap kitchen equipment cheap ceiling, dusty homes, unfinished pavements, don’t buy, don’t buy, don’t buy.
Reviewed Aug. 12, 2025
DO NOT BUY FROM LENNAR. Home is made very cheap, poor quality, a lot of leaks which they will blame you later that you did it and warranty is just a joke to keep getting back at you. If they say it's on sale for 400K, that means you can get the same for 250K. NO SOLAR ACTIVATIONS FOR 4 MONTHS AFTER CLOSE?? WHO DOES THAT?? AND YOU PAID FOR IT??
Reviewed Aug. 2, 2025
They have absolutely Horrible customer service once you buy a home. I strongly recommend you go elsewhere. We have been waiting to get warranty work done since March. It is now August. Almost 6 months and still waiting. HORRIBLE EXPERIENCE!!!!
Reviewed July 31, 2025
I am writing to formally express our deep dissatisfaction and concern regarding the way our home purchase and loan process has been handled by their company. From the beginning, we acted in full good faith. We applied for a loan with your institution promptly and complied with all the required steps within the allotted 45-day period. Despite this, we were hurried into signing a contract so we didn't lose the opportunity even though we weren't receiving any financial disclosures—a practice that we now recognize as a classic bait-and-switch tactic. This places us at a severe disadvantage and calls into question the integrity of their sales process. More alarmingly, the denial we eventually received was deliberately delayed beyond the 45-day period—clearly an attempt to retain our earnest money under false pretenses. This delay, in our view, was intentional and exploitative. We met our obligations. They did not.
The combination of deceptive contract practices, poor communication, and what appears to be deliberate procedural manipulation amounts to gross negligence and a lack of ethical conduct. We have made every effort to secure this loan and uphold our responsibilities, and it is unacceptable that we are now being penalized for their internal mishandling. We trusted Lennar with one of the most important decisions of our lives. That trust has been thoroughly broken.
Reviewed July 25, 2025
I‘d call their houses a polished turd. Terrible houses. Not worth the money. Looks amazing on the outside. Great floor plan but when you live in the house you realize how terrible the contractors are, the build quality is, terrible paint, flooring, shower heads, faucets, door locks, appliance, the list goes on and on. You pay 500k for a house that should be 300k. Also we had 4 massive cracks in our foundation and they failed to notice it, I told the construction manager and he said it’s fine. We had a second opinion and they said it was bad and needed to be fixed. So their construction managers have no idea what they're talking about. STAY FAR AWAY FROM LENNAR HOUSES!!! Never again. I've been telling everyone and I will continue telling everyone to never buy a lennar house!!! We have lived in the house for 4 years also.
Reviewed July 24, 2025
Let me just say that the area is very nice. It will be a great community once it's finished. It starts off very nice and promising at first. Then it breaks down. First of all do not trust anything they tell you. It will be something one day and it changes the next. If you have a joint bank account with someone in the home I would change that. Although my husbands name is the only one on the loan they ran through my bank statements like a colonoscopy. We even had to come in and look at my cell phone , I gave them permission to access my after pay account on their laptop. If you have after pay or any of those accounts that you can buy things through it will become a problem. they told me as long as they could verify that husbands name was not on the account then it would be ok. That was a complete lie. Talk about a fine tooth comb I felt violated but they say as long as his name is on the bank account they must go through it.
I had to send in credit card statements that were paid off. It gets better, one day we were out getting an estimate for a fence for the backyard, as the salesman got finished two people walked over introduced themselves and asked us did they tell us about the house. This house had a big sign on that said "PICK ME" it was one of the houses obviously they had a hard time selling, reason being they had a flood in in the master bedroom due to the plumbing not being hooked up right. They had to rip some walls out. Nobody told us that.
We called 'em and asked them about it they wanted to know who told us, we did not tell them but I told them the wrong people told us. He had to call us back, he said he didn't know anything about it. Less than 5 minutes later he told yes there was a leak but he swears it's ok. They gave us a builders report that said everything is ok. We asked why wasn't that disclosed to us. Nobody would tell us why it. I believe they knew because he took an aggressive attitude when we he asked who told us that, he pretty snappy when he asked my husband, well what do you wanna do?
If something happened in that house you are supposed to disclose those types of things. By this time everyone is involved and they were still struggling with after pay and my bank account. I was sending them the same paperwork over and over again to a point. There was nothing else I could send. Then I get a happy email from them telling me I was not cooperating and it will be my fault if the loan doesn't get approved. My husband is a veteran and was trying to get a VA loan but some kind of way we had to go FHA loan, I am also a veteran.
At this point we are 5k into. We thought about it and was gonna settle for it anyway but as we thought clearly about it and he has lung issues and you don't really know how good of a job was done and don't need to be dealing mold down the road. We had wired 25.5k and got the vice president of the area involved. We cancelled that closing. So the vice president does in and we get to find another home. He didn't want us just to settle in house that we didn't want. Everything is switched over so the closing date stays the same. Now we are 30.5k into this got another fence and screen estimate. Closing now is July 25th. They say we are all set. Had the first walk thru Monday I believe didn't see much wrong. They paid for the appraisal. They say we are all set for closing. Walkthrough and closing at 1pm.
Got the movers scheduled for Saturday morning. Got a friend coming to help move the small stuff. Get a call one day before closing talking about debt to income ratio. We told them early in the process we would pay down one of the cars and the payments would be lower. Here we are today they are telling us they will pay the car off and we owe another 8k at closing. Surprise surprise. One thing after another do the closing date is now pushed back to next week. The worst things about this whole experience is that the week of closing they start asking for hard documents that you may have get through the mail then come close to closing you may have push the dates back.
It is disgusting that even after thirty thousand dollars into it they still want another 8k, didn't even give us the option to pay it down ourselves but pay it off and now we owe more money. How fair is that? Credit is good paid off all debts. That doesn't sit well with me that we told them we would pay down that car note even spoke someone with Lincoln and told us how to do it and lennar told us to hold off on that but now you are paying it off and we money. Money we have to wait on now because it coming out of Schwab account. I don't think that's right that they didn't even say go ahead and pay it down, no they just paid it off and any money we coming back at closing is gone too. I would think twice about doing any business with Lennar.
Another thing since they are so concerned about who's name is on the loan but they don't care about who is sending the money. I do not appreciate the experience here. I wouldn't make any moving arrangements or anything of the sort until you have your keys in your hand. Most likely you will not close on the date given and hallelujah if you do. Please ask if any structural, leaks or anything has happened to the house because they will not disclose that you. I would definitely check all reviews before deciding to buy with them. Everyone cannot be lying about the same or similar stories or encounters. I believe we got taken. That should have been asked before they proceeded to do it. Please to not get involved in this you may cry many tears as I did because of the stress level in dealing with these people and they say things change and the way they do business.
Reviewed July 24, 2025
Experiencing buyer’s remorse—less than a year into homeownership, I regret purchasing in this community. Chronic speeding, including by construction crews, has made the roads unsafe. The community park is being vandalized by individuals who don’t even live here. Weekend disturbances have become common—neighbors host loud parties, drive vehicles with disruptive mufflers, and park on lawns, collectively eroding the neighborhood’s peace. Unfortunately, the HOA has been unresponsive to these core concerns. Their focus appears misplaced: they're quick to issue citations for property beautification efforts, yet fail to address the deeper, more pressing issues affecting residents’ quality of life. Lennar, likewise, seems disengaged.
Reviewed July 24, 2025
This is probably the worst newly made home I’ve ever been at - how can they make a house this big and not think that it needs more AC and more vents and circulation because in the winter you get ice inside the house through the window and in the summer, the entire second floor is burning, and the vents barely have any power, there is about a 15° difference between the second floor, and the basement.
Reviewed July 23, 2025
Do not buy from Lennar! This is the worst builder ever.. They put the cheapest of everything inside these homes! The worst would be the hvac systems.. I closed on 5/28/25 and my thermostat is reading over 80%!! Lennar uses the bayonet plumbing and hvac!! All their techs suck! This company is garbage as well! They keep saying it's nothing wrong with my hvac system. Clearly it is!! Lennar and bayonet knows these house need bigger units to cool these houses down! All my neighbors are complaining of the same issue!! This bull sh*t need to stop! Lennar take your money and just put bandages over every problem instead of fixing it! This is sickening and should be against the law!!! People please do not buy from lennar!!! I would never recommend lennar to anyone to buy the crap!
Reviewed July 21, 2025
WORST BUILDERS! Cheap and quick for a reason…. Every time I turn around something else is breaking or leaking…. THE WORST. I was antsy to sell a few years ago and got caught up with them and now I regret it, if I could sell I would but rates are high everywhere. LENNAR DO BETTER, stop crapping out.
Reviewed July 20, 2025
Do not buy from Lennar!!!! I repeat do not buy from lennar 😡!!! This company is horrible!!! They put the cheapest and the lowest, bare minimum of every when they build these houses! They look good on the outside!!! My whole experience has been a complete nightmare!! Do not buy. Go to a different builder! I completely regret buying from this company! No knows anything when you asking a question! I had a gas leak a few days after I closed. I never used the stove! If my baby had not waken up for milk … lord knows what would have happened! We standing outside at 3am until the fire department come! Then I had to wait 2 weeks for lennar to get my leak fixed! Instead of lennar replacing my whole stovetop, they had ge replaced the part which took 2 weeks! Then I get a bill from teco gas for $150.00 for teco sending a tech out to my house for a something that's not my fault!
Lennar should have texted out the stovetop before this home got sold! But nope they didn't!!!! Lennar put the cheapest and the smallest hvac unit in these homes! My thermostat is set at 71 and reads 80 degrees! This house be so hot my baby be sweating! Yes I've put in a order lennar send this company bayonet point, they do shit! At all but make up a damn story! Instead of telling me the damn true this home requires a larger hvac system!! This issues has been on going! It's freaking ridiculous! Oh I have more complaints! From doors to windows cut cricket blinds don't fit all the way down the windows…. People please save yourselves a headache. Take your hard earned money elsewhere!
Reviewed July 20, 2025
I am writing to formally express my profound dissatisfaction with our recent home buying experience facilitated by Jordan **, a sales consultant at Lennar. This feedback is provided with the hope that it will prevent future clients from encountering similar frustrations and disappointments. In August, my family and I began our journey of relocating from Las Vegas, NV, to our new home. We identified and were interested in a property listed by Lennar and initiated contact with their office. Jordan **, our point of contact, proposed that we expedite the buying process by signing the contract remotely in September, assuring us of flexibility should complications arise, given our need to sell our existing property in Las Vegas.
As it turned out, we were unable to sell our home as quickly as anticipated. In November, we informed Mr. ** of our situation and were subsequently referred to Lennar's lending service. Unfortunately, the complexities of our case, particularly with my husband's 1099 employment status, were not adequately addressed, leading to significant delays and miscommunications. Despite these challenges, Mr. ** did not facilitate the support needed during this critical time.
By January, it became evident that we would not meet the initial closing date. We requested to transition to another lot with a later closing date, a solution Mr. ** had previously implied was feasible. Contrary to his earlier assurances, we were met with resistance and informed that we had missed undisclosed deadlines, putting our substantial $60,000 deposit at risk. Even being threatened in an email by Jordan that we would lose all our money if we didn’t get our loan by an unreasonable date.
The culmination of these events was marked by undue stress and a lack of support from Mr. **, who was notably absent on the day we finally closed on the house on January 31st. Not only were there unresolved issues with the property, but we also received no formal orientation or essential tools like garage openers, which were delayed for weeks. Additionally, the placement of a dog waste station adjacent to our property on the closing day was an unpleasant surprise that should have been communicated beforehand, as it affects our daily living environment. This experience, our third home purchase, has regrettably been the most taxing and disheartening. We had expected a higher standard of professionalism and client care from Lennar and feel compelled to share our story so that measures may be taken to improve service quality and transparency in the future.
Reviewed July 18, 2025
The floor tiles in my house were broken and had no warranty, two years after I bought the house. No guarantee of repair, of course. When I filed the claim, they told me they could only consider repairing them if they were completely broken.
Reviewed July 18, 2025
I closed on a Villa in Hudson, FL, on April 29, 2022. The Villa was a new build. The builder was Lennar. The bottom of my roof has buckled. I contacted Lennar, I was informed that the roof was not under warranty. The roof is just 3 years old. Lennar was supposed to get back with me to give me the manufacturer of the shingles they used. Needless to say it has been over three weeks and I cannot get anyone to call me back.
Reviewed July 2, 2025
Extremely Disappointed – Poor Installation and No Accountability. I am very disappointed with the quality of the home construction and the lack of accountability from Lennar, specifically in the Mountain Crest community in Lake Stevens, WA 98258. We moved into our home just two years ago, trusting Lennar’s reputation for building quality homes. Since then, we’ve had three major failures with our basement sewer pump, resulting in over $600 in out-of-pocket repairs and ongoing plumbing issues.
Despite following all usage precautions—no grease, no wipes, and proper maintenance—the system continues to fail. Most recently, an independent assessment by Beacon Plumbing revealed that the kitchen sink waste is being improperly routed to the basement sewer pump, which is not designed to handle that kind of plumbing load. This installation flaw puts unnecessary strain on the pump and has caused repeated breakdowns. When we brought this to Lennar’s attention, we were initially told the issue would be addressed. However, we were later informed that the installation meets “code” and they will not fix or take responsibility for it—leaving us to deal with the consequences of poor design.
Worse, this is not an isolated issue. Multiple homeowners in the Mountain Crest community have reported the same exact problem with their sewer pumps. Lennar may meet minimum building code, but they certainly do not prioritize long-term quality or customer satisfaction. If you’re considering buying in this community or from Lennar in general, I strongly urge you to ask detailed questions about plumbing design and warranties—because once the problems start, you’re on your own.
Reviewed July 1, 2025
I will start off by saying that this was, and is, the best option for our new home based on the location and certain criteria we wanted. Our salesperson, Connie, was great and genuinely always responsive and we appreciate everything that she did along to make things happen. However, Lennar's website advertised a variety of customization options, but none of those were available (fireplace, sprinkler system, basement bathroom rough in etc.). The only customization options you will have on your home are the finishes, provided you agree to buy the plot early enough. We decided to move forward anyway, as we had done enough looking to know this was where we wanted to be.
We wanted to change some things so we requested the following items: don’t install cabinets or appliances, asked for sod in back instead of seed (or leave the seed off and we would sod) (happy to pay an upcharge), don’t install carpet in the dining room and just do LVP throughout (happy to pay an upcharge), and requested a full width three car driveway. We were just trying to not spend extra money undoing work. We were told that none of this was possible to pass occupancy, or it was just not something they offered. We didn't like the response but accepted it. Everything seemed to be on track for us to close on our home on Lennar's selected date.
Ten days before closing, we found out, from our lender and not Lennar, that the following items would not be completed before closing: driveway, backfill, landscaping, and sidewalks. We closed in May and work was scheduled to be completed mid-July. This also meant that our lender was requesting an additional $10k from us until the work was completed. We spoke with Connie, and she did everything she could to get it moved up, which they did, but they were still later than promised. Lennar was able to get temporary occupancy with the village until all work was done, something we would have happily discussed with them. Meanwhile, we were watching unoccupied homes around us be completed as our toddler and dog had a clay/mud pit of a yard strewn with nails and a variety of other construction garbage and litter.
Gaining occupancy was now important for unoccupied homes and we, along with most of our neighbors, had to just sit and wait with no communication. We still have neighbors who are waiting to get their landscaping done. Workmanship and quality on the home are fine. There seems to be little quality control when these things are going up. They are just trying to crank them out as fast as possible. So far, we have found cracking grout, poor caulking and painting on the outside finishes, large gaps in the garage, scratches in my countertop, debris under carpet, nail/screw pops, paint drips, visible saw cuts in LVP, debris under carpet, cracked bathroom door, and various other things that should really be caught. The paint is basically just the thinnest coat of white ceiling paint all around the house and it is poorly painted.
We do have our 60 days walk-through coming up and we do believe these items will be resolved. Rob, our warranty manager, has been very responsive and took care of several of our items already. We did agree that some of it could wait until the 60 days so that he didn’t have to send people back and forth, and because most of these things are not vital. Not only have we had a good experience with Rob, but our neighbors have reiterated his willingness to help. The garage is also a problem for two reasons. The first is that it is simply too small. Most families in this area have at least one SUV or larger vehicle. Our Ford Explorer barely fits in the garage, let alone something larger.
The steps from the house to the garage are in the middle of the two-car portion of the garage further limiting your space. As minor as our issues are, we have neighbors who are worse off with incomplete housework, foundation issues, and other issues. The last major issues are the backfill and landscaping. The backfill is supposed to be just black dirt, but it is riddled with fist-sized stone (some even larger) and other chunky debris at the surface. The grading is also poor. The ground is very lumpy and uneven. I have already identified areas where there is/will be standing water. Unfortunately, we put a patio in before one year and that apparently voids any issues with grading even though the patio was put in before there was any dirt. While I am not thrilled about it, we did know that going in and chose to do it. We do have some positives.
Again, Connie was a very good salesperson and very responsive. She always called/texted me back and tried to get me answers and resolutions on everything. If you have a good salesperson, they can help you along the way. They will also work with you on price. Many of the initial items that we wanted, but could not get, we received a little bit off on the price to help offset some of the work that we wanted to do. The four levels of inspection (initial walk-through, final walk-through, 60-day walkthrough, and 11 month) is very helpful and not typical, as far as I know. This gives the buyer a chance to notice things in the immediate and over time. We will be hiring a 3rd party inspector for the 11-month to make sure we do not miss anything. All in all, it is a fine house with so-so workmanship, materials, and finishes.
We never imagined that we would ever be able to spend this much money on a home, let alone build one from scratch. We had very high expectations for this and really it turned out to be just another cookie-cutter operation where the only concern is how to maximize the profit and give very little care to the customer. It is sad to see the lack of care, attention to detail, and poor/non-existent communication. Perhaps our standards and expectations are too high, but when something costs this much money, it should be just about everything you want and near perfect.
Reviewed June 30, 2025
The dream of buying a home was just a mirage. Unfortunately, the entire process was a disaster. Communication and customer service are terrible; they see you as just a number. Everyone calls or tries to get in touch at the same time. Every area of the company loses sight of the fact that many of us are first-time home buyers and are unaware of certain processes. The process has been unpleasant and disrespectful; they're only after money. During inspections, they say they'll take action, and in the end, nothing is ready. They ask you to do an independent inspection, but then they don't take it into consideration. Someone at this company needs to do something and start listening to consumers. It's frustrating to make an investment and see that they don't take the customer's needs and observations seriously.
They only validate their own options, leaving the customer's own unaddressed. They send you notifications urging you to purchase their products or an extended warranty, and if you don't purchase it, they hook you up, like a guy named Abraham from the home warranty department did. If I had to start over, I would never have made any deal. The customer service throughout the administrative process is disappointing.
Reviewed June 20, 2025
We were told by Lennar in Wood Stork that there would be a walking trail. After moving in, and transferring to Waccamaw HOA, we were told there is no trail going in and no maintenance is planned for the area. The sign that is right outside or lot begs to differ. See picture attached. We are starting to have buyer's remorse.
Reviewed June 12, 2025
We discovered a gas leak in our brand-new Lennar home that had likely existed since day one. This endangered our family’s safety and caused months of inflated gas bills. Although the issue was eventually repaired after we reported it, Lennar refused any compensation, showing zero accountability for their construction error. Very disappointed in their customer service and unwillingness to make things right. Think twice before buying from them.
Reviewed June 12, 2025
We did our pre-close walk through and identified that the floors had footprints on them. They said they would take care of it before closing. A month after closing they finally responded, and said since we moved in they could not do anything. So since they did not do anything, they can't do anything. Circular logic. Stall and lie.
Reviewed June 12, 2025
Brittany ** of Lennar told us we can tie our fence into the neighbor's fence, and all of a sudden after closing magically a common area popped up between us and the neighbor. Twice we asked where our property ends, and Brittany says it goes from neighbor’s fence to neighbor’s fence. We heard it, and our realtor heard it, but for some reason three people heard it wrong and the Lennar representative, Brittany **, was the only one that heard herself say there is a common area between us and the neighbors. To brush this under the rug and be ok with it is troubling. False advertisement at its finest. Quality: is ok at best. Our driveway has a hump that Lennar refuses to fix. It scrapes the underside of our cars everyday. Gary **’s response, “plenty of people get their car’s underside scraped when they drive into their driveways”. That’s Lennar pride for you.
Reviewed June 10, 2025
After a highly anticipated Week One June Tour, my Realtor and I visited the Parklands, a 55+ Community still under construction in White Plains, MD. The designs (the staging, actually) were amazing! I was quite thrilled to see the place; I had shared interest in both larger homes available in the Community (Canton or Newport). It only took minutes to see that this builder (Lennar) designed on a great location (I think) but with minimum architectural investment. Every little thing was an extra! Upstairs loft and second room - additional $40k, they call that a Bonus Room?? What!
The Gourmet Kitchen appeared to be included (who would think differently?), but it was not - an additional $18k. The beautiful wall treatments, all staging? Who stages wall treatments in a house? Again, that too was not even an option but if you pay more for the gourmet kitchen, you get to "choose from a limited selection of luxury vinyl flooring options and you get crown moulding included in some rooms"... How about the recessed lighting in the bedroom? That showed well too... "Sorry, recessed lighting not included" and not an option, "but you can get your own contractor and pay for it yourself".
This is classic bait and switch, consumer beware kinda stuff. Imagine moving in to find painted walls and floors. I am from DC and there are far too many builders that pride themselves on the craftsmanship, reliability, aesthetics, and luxury and not just paying for the staging - the only ones that win here is Lennar. Check out the rest of these comments to find out how "invested" they really are.... not so. Matter of fact, they haven't even claimed this business on a Consumer Affairs website. Do Not But Into This... Poor Investment.
Reviewed June 7, 2025
This company has no integrity. They are bad businesspeople. In our offer we asked them for 3% closing costs. We didn't find out until the end that they only paid 1.5% of closing costs. We had to come up with another 4K. No communication until the end. What was supposed to be a great experience has turned into a joke from a billion-dollar company. I learned a lesson at 54. People in our world do not honor a written offer or verbal agreement. Lennar is very disappointing. Had better experiences buying other properties.
Reviewed June 3, 2025
We had a leak through the kitchen ceiling and laundry room. Lennar has not responded about the damages caused by the leak. We have a concern of mold exposure. Once the leak was stopped, they just left without providing cleaning help and never talked to us again. The care rep, promised that he will give us a call 12pm, May 30th, however nobody has reached out. We just purchased this house and have only lived here for two weeks. We have tried reaching out to the community office as well and we were told to send them a text to remind them to reach out to the care team via email.
We have tried reaching out via call, email, text and we have not received any communication whatsoever from Lennar. They are rude and deceitful, and will do absolutely anything to avoid responsibility and honor their promise. But the most frustrating part is the lack of communication. We definitely do not recommend LENNAR. We don't normally leave reviews, unless we are forced to, such as this case. Please be CAREFUL when dealing with Lennar, there are plenty of houses out there.

Reviewed May 31, 2025
Buying a Lennar Home is like buying a take and bake pizza from Little Caesars. You pay full price for the pizza and then you do half the work to take it home and bake it before eating. Except the investment is way more! We bought a brand new "high end" Lennar home in which there is an unfinished basement and an unfinished yard (apparently because CO doesn't require the builder to finish the yard). Lennar excels at unfinished. The master bedroom, which has a gorgeous view, doesn't even have a picture window to take in the view, so we'll have to pay for that. There is a third bay garage that doesn't have a garage door opener installed (apparently that's optional, which doesn't even make any sense). They didn't even lay concrete for a patio from the back slider, just dirt.
The fridge was improperly installed and when it was fixed, the service company hired by Lennar left dents on the fridge door. The hood to the range was improperly installed and dented. Lennar didn't install a standard electrical outlet for the laundry room which they were not willing to cover and became another expense. The Sales and Customer Service is awful - not helpful or interested in making customers happy. Buying a home from Lennar is like dying by a thousand cuts. Shoddy company, shoddy product, shoddy service, stamping out cookie cutter homes and skimping on quality while commanding premium prices. Strongly recommend running in the opposite direction from Lennar. Wish I read the reviews before I bought. Here is your warning.
Reviewed May 20, 2025
I purchased a Lennar home in late 2024. This is my first home, so I wanted to live in a quiet community with no investors. I was assured that was not going to happen, but just as soon as I moved into my new home, I started seeing investor signs in front yards. Now I'm in a new community with many renters who don't take care of their homes, and it is a party every weekend. HOA will not do anything about the noise, the parking in front of your driveways, or neighbors who are a nuisance. Had I known this would be the case with the HOA and the community, I would have never bought this home. Hopefully, my property value will not go down in the period I plan on moving. I will never buy from LENNAR again.

Reviewed May 10, 2025
Lennar homes are cheap for a reason. I bought a Lennar home in Maxwell, TX as an investment property. Construction and finish was sloppy. I've had two warranty repairs that were rejected. The first was for a sprinkler system problem where water was leaking. The person they sent by found no issue even though the leak was obvious. They didn't do an inspection. The resolution was that a rock had lodged in the backflow preventor holding the valve open. The second issue is a cracked driveway. The crack runs across the driveway and goes through the concrete slab entirely.
They acknowledged the issue and offered to reach out to their concrete contractor but refused the repair since the warranty "does not cover hard surfaces". An independent contractor said that the problem is not normal and would need to be repaired by replacing a section of concrete. Be prepared to spend tens of thousands in repairs due to refused issues that should never happen in the first place.
Reviewed May 2, 2025
We’re in the middle of buying a brand new Lennar home and let me tell you, it’s nothing short of a complete waste of time. First, they ensure you pay the earnest money up front, before even asking for documentation to start the home buying process. They get you all hyped up saying “congratulations on your new house!” Then proceed to ask for an astronomical amount of paperwork just to get the stupid loan. I have bought and sold many houses, and this is by far the hardest process I have ever been in. The moment we send them everything that they ask for, they send us another list of stuff they need. They don’t return phone calls. They don’t return emails. If you’re thinking about buying one of these houses, don’t. Find another one.
Reviewed April 29, 2025
Lennar is just cheating and scamming. They want your money. Please don't sign up or buy any homes from them. Especially the townhomes in Houston are so bad. My friends and I bought 14 townhomes in Meridiana (Rosharon, Texas). All of them have so many issues like shingles falling down, wall damage, cracks, holes... When we contacted them, they said no warranty for anything. A supervisor name Ruby ** was asking us to send damaged shingles to the manufacturer for QC testing. What a nonsense. By that time home will fall in the ground. They just want money. After that they act like scammers. Any questions call/text **. We going to court.
Reviewed April 26, 2025
Buying a home is a big deal, and dealing with someone like him didn't help. He had no interest in helping us or answering questions. Do better.
Reviewed April 25, 2025
As a first-time homebuyer and veteran, I went into this process looking to explore my options without being rushed. I made it very clear to the agent that I was just starting to look and wanted to see a range of homes before making any decisions. Despite this, I was only shown two nearly identical houses with cheap materials. The price and incentives seemed appealing, so I agreed to review a contract—not to commit, but to better understand the terms and seek advice from family and professionals.
I requested a PDF version of the contract and made it known that I wasn’t in a hurry and wouldn’t be pressured. Instead, the agent sent the contract around 7 PM and told me it had to be signed by midnight or it would be voided. That level of pressure, especially after I communicated the opposite, was completely inappropriate. When I pushed back, I was told the agent didn’t know it was a timed offer, which only reinforced my decision to walk away. Overall, this experience felt manipulative, rushed, and dismissive of my needs. I wouldn’t recommend this team to anyone who values transparency, patience, or professionalism.

Reviewed April 24, 2025
We were excited to move into our new home, but unfortunately, the condition upon move-in was disappointing and required much more effort on our part than expected. We had to remove tape and stickers from the door ourselves, as well as black stains in the sink and paint, caulk, and stickers from the shower floor. There was sawdust under the bathroom and kitchen cabinets, nails and staples left in the garage and under the carpets, and an overall mess throughout the home that we had to clean ourselves.
Doors were squeaky, and one did not fit properly which we had to stay on top of to get fixed. There’s also a scratch on the mirror that was present from the start. We removed shims ourselves and had to address an immediate ant infestation without assistance. Water takes a long time to heat up. We were also told the windows would be 35” x 58”, but they came in at 34 1/4", which caused issues with planning. We were expecting more attention to detail in a new home. While we took care of many of these issues ourselves, it’s frustrating that we had to.
Reviewed April 18, 2025
My first homebuyer’s experience was totally ruined by Lennar. Let me start off by stating, before I purchased the home, I specifically asked the sales agent if they would be selling to investors. She reassured me that their would be no sells to investors. After moving into the community, I discovered that many homes in the community were investment property. That was only the beginning of my disastrous experience as a Lennar home buyer. In my first 2 weeks of buying my home, i discovered that I had a huge gas leak, which took Lennar at least another 2-3 weeks to address.
My AC Unit wouldn't blow out cool air for 2 straight summers. They just kept sending their HVAC company to put more Freon in the unit. Eventually the HVAC admitted that they never placed coils in the machines, so I suffered in misery for 2 straight summers because of their insufficiency. Multiple people in my community ended up replacing their entire unit months after buying their homes, because they had the same issues with their systems. Also, every time I would flush my toilets, I would hear a louder than normal banging in my walls. I knew it wasn't right, and after many calls to Lennar’s customer service, they agreed to open up my walks.
When they opened the walls, they discovered that none of the pipes had been strapped down, which is totally illegal and breaks building code in my state. They went in and strapped down what they could, but definitely not nearly enough to keep them out of violation. Lastly, I had a huge deep in my floor, that they never fixed properly. I could go on and on about my horrifying buying experience with this company. I definitely would never purchase another home from them again!!
Reviewed April 7, 2025
One star is too high. Wish I could select in the negatives. Lennar is the definition of scam & fraud. We’ve had non-stop issues since the day we closed. No hot water, replace water heater elements, flooding in downstairs bathroom, mismatched flooring when replaced, roof shingles flew off, improper nail placement found on all roof, no documentation or record sent of work done..Just a verbals “it’s done”, stove broke..Assigned repair team never showed, and customer service reps who send you emails saying you’re scheduled for a repair appointment when the work has already been completed… One after another after another and sometimes overlapping issues. Waiting for it to end, but don’t think it ever will! They should be called Circle Homes with all the corners they cut during building. NEVER BUY A LENNAR HOME.
Reviewed April 4, 2025
I have worked in new homebuilding industry for years and Bought a Lennar home a year ago in Florence AZ. I have been very disappointed with my new home due to customer service from them. It seems every time they schedule with me, most of the trades do not show up. They also wait till last minute for schedule changes. I was told today by my CSR that Lennar is pressuring them to get work done faster?? Lets get the work done correctly and timely. They DO NOT KNOW what the phrase "Do the right thing" means. Sad!

Reviewed March 27, 2025
I wondered what I should write in this review, and then I read all the other previous reviews. No need to repeat what's already been written—from the poor quality and horrible service, to the salespeople who flat out LIE to get you to buy a house. Honestly, I have no idea how they're still in business.
Reviewed March 26, 2025
One of the biggest mistakes I've made in years is buying a Lennar home. Their sales lied about appliances and upgrades and HOA. We didn't learn about the lies until late in the process, when it was too late to walk away. We were very frustrated. The mortgage team used some underwriting protocols that were extremely unusual. We ended up using an outside lender, and lender was shocked by the things Lennar had done and said.
Lennar Mortgage basically ignored some typical FHA protocols, which our lender thought might actually even be illegal. The house construction quality is turned out to be far far less than what we expected for the price we paid. Even Lennar Title didn't do everything properly. The lender expected we payoff a credit card as part of the loan. We agreed. Lennar Title was supposed to pay it within one week of closing. It took them five weeks. Totally unacceptable. Start to finish, it was a terrible experience. I would highly recommend you look at other builders.

Reviewed March 24, 2025
BUYER BEWARE!!!! Our March 2025 new home purchase in the Henderson black mountain ranch Heritage 55* community was the worst experience I have ever had from day of commitment to buy to first month after move in. I have bought 6 new homes in the last 40 years in Las Vegas valley and would never buy from Lennar again.
Reviewed March 24, 2025
I signed a contract in Nov. 2022 for a brand new condo being built by LENNAR in Punta Gorda, FL. I got sold the ‘entire bill of goods’ by the sales team. They stated there was an outlet in the storage area; IS NOT. They forgot to state the extra $1400 in taxes due to a Development that last for 30 years (above and beyond the $2700 in taxes). They told some residents ‘NO GOLFCARTS’ while they told others ‘GOLFCARTS ARE OK’. (This portion regarding golf carts is just information I received not a personal experience.)
We are going into 18 months after closing 10/31/23 and our building still has repairs that have not been completed. It is a long list that we have been given a personal rep from Lennar to try and solve these issues, but to date we are not 100% complete. LENNAR WILL PRESSURE you into closing. They threaten you with a $250 fine daily until closed. They wanted to do the walk through with the ‘SALES AGENT!’ Hahahahaha….
LENNAR DOES NOT FOLLOW THE PLAN SUBMITTED TO THE COUNTY. My electrical panel was suppose to be behind the door in the guest bedroom. However, the panel was immediately upon entry within a 1/2 an inch from the light switch! I couldn’t even put a picture over the ugly panel. After ‘fighting’ with Lennar I got them to move the light switch to another wall.
The quality of workmanship is ‘HORRIBLE.’ They must hire day laborers or people with zero experience because no worker I encountered spoke English or could explain to you what was causing the issue. The management of LENNAR thinks they are above and beyond the normal person. Their entire company incorporates building, selling, insuring, organizing committees to run the development….ALL IN FAVOR OF LENNAR. They may build a quality home but their ‘CRAFTSMANSHIP SUCKS!!!
Reviewed March 23, 2025
My wife and I were in the process of purchasing a home from Lennar Homes in the Clift Farms area of Huntsville/Madison, Alabama. After initiating the paperwork and providing $1,000 in earnest money, we reevaluated our decision and came to the conclusion that we did not believe Lennar to be an honest company. The townhouse we were interested in was originally built by Breland Homes and featured numerous upgrades, including crown moldings, custom cabinetry, and high-quality glass and wood finishes. However, Lennar subsequently deleted these features from their models and online listings, yet failed to significantly reduce the price. When we decided not to proceed with the purchase, Lennar's sales team was pushy and rude, and their realtors seemed to be coached to respond to questions with vague statements.
After requesting the return of our earnest money, we were met with a series of delays and excuses, including the claim that the check was in the mail. Eventually, we were asked to sign a release form, which we later discovered was actually a form authorizing Lennar to retain our earnest money. When we brought this to the attention of the manager, we were informed that the form was legally binding and that our money would not be returned. As a result of this experience, I would advise others to exercise caution when dealing with Lennar, as their business practices appear to be dishonest and misleading.
Reviewed March 16, 2025
The project manager for the construction of these properties is extremely ill-mannered, and the staff is as well. We live on a street of construction and have had a plethora of issues with the workers and the project manager. Multiple times we have reached out to try and politely reach a solution; however, the project manager actually hangs up mid conversation, or runs away before you can approach her. The workers, on the other hand, will curse at you, using the most foul language. Do NOT work for or buy from this company and support behavior such as this. It is honestly embarrassing and unacceptable to approve of behaviors such as these by supporting their business. It was extremely disappointing to have this be the reactions of people when we asked for a better solution to a problem we were suffering from. Until they decide to change their attitudes and shape up, I would suggest looking for another company to buy from.
Reviewed March 14, 2025
Dear public, we purchased a new home built by the Lennar Corporation back in November of 2022. The home has been plagued with poor workmanship and consistent issues that Lennar ignores and lies to customers about repair promises. The current issue we are dealing with is a mold problem that was discovered in August of last year. This problem is caused by poor ventilation in the home Lennar is refusing to fix. Our initial concerns were initialled dismissed and ignored. It was only after a couple of months of emailing the corporate team that some assistance was provided. This assistance however has been inconsistent and the problem still remains. We have continuously reached out to regional management for Lennar only to be misled and taken advantage of. WE NEED THE HELP OF LOCAL NEWS MEDIA TO REPORT THE INAPPROPRIATE AND UNETHICAL TREATMENT OF LENNAR CUSTOMERS.
We live in Menifee, CA, a boom town in Riverside County with multiple upcoming Lennar builds coming in the future. We want to share our experience to help ensure Lennar is held accountable and treats their customers according to their values. Their value statement states that they are committed to doing "the right thing for the right reason". We have evidence that this is not true. Please help us expose their lack of integrity.
I have pasted a follow up email below in regards to our current issue of Lennar not completing the mold remediation work that was promised. Half of our home is in disarray due to the large lot of boxes filled with our belongings that Lennar placed in our dining room to accommodate the repairs. We have multiple forms of evidence including pictures, emails, reports, etc. Please reach out to us for additional information if needed. Lastly this is not just us that is having issues, our whole community has other concerns and issues, we will assist as needed to commit to bring our community together to face the big bully Lennar. The law group Kasdan Turner Thompson Booth has come to the neighborhood to obtain reports from our community.
Reviewed March 13, 2025
I am property owner and I could give them minus 10 out of 10 if I could. I don’t recommend this builder at all. I have purchase a townhouse new construction from them for the first time and I only experienced problem after problem. Weird things happening that I have never seen in my entire life. Not listing one page full of issues here and just trying to give some examples. Few months after purchase there was a leak from the ground but they were not accepting my complaint saying is condensation. I had to hire an inspector, pay $300 and provide his report as a proof for them to accept to fix under the warranty. They build with the poorest quality and used the cheapest labour who are not skilled. The project manager for the construction was not qualified to do what she was doing. After repairing everything I was happy everything is finally fixed until the dishwasher melted see picture. Do not buy from them.
Reviewed March 8, 2025
If I could give Lennar Homes zero stars, I would. DO NOT make the mistake of purchasing one of their homes unless you want to live in a poorly constructed, cheaply built nightmare. The biggest issue? Absolutely NO soundproofing. I can hear every single step my upstairs neighbor takes as if they are stomping directly over my head. Footsteps, doors shutting, even normal walking sounds like an earthquake. The ceilings are paper-thin, making it impossible to have any peace or privacy.
I reached out to Lennar about this issue multiple times, and their response? ZERO accountability. They refuse to acknowledge the problem or offer any real solutions. It's clear they prioritize profit over quality and customer satisfaction. On top of that, the overall construction of these homes is lazy and dissatisfactory - cheap materials, rushed work, and an overall lack of care in how these properties are built. What's worse, once they have your money, they don't care about your complaints or concerns. If you value your sanity, peace, and a home that actually feels like a home (and not a standard condo with thin walls), DO NOT BUY A LENNAR HOME. I regret my purchase every single day.
Reviewed March 5, 2025
We love Rocking K. The nature-friendly design of the neighborhood, the community events, the welcoming neighbors, and its strong sense of connection make this a place worth fighting for. Unfortunately, our experience with Lennar was overshadowed by what should have been an exciting next step as new homeowners. While we expected the typical challenges that come with buying a new home, what we encountered went far beyond that. From the outset, their salesperson heavily promoted the Buydown program, but it seems Lennar attempted to shift these costs onto us, until we caught the discrepancy in the contract. Intentional or not, it was concerning. They also failed to disclose important information about access to our mail. Only after signing the contract did we learn, through an evasive addendum, that we would need to travel nearly an hour round-trip for over three months just to pick up our mail.
Their construction practices reflect a concerning pattern of mismanagement and poor quality. To name a few, we have experienced:
A water leak from both the roof and window, causing water damage to our bedroom, which required an emergency crew to arrive in the middle of the night. They spent most of the day removing sections of the ceiling, walls, carpet, and insulation. Weeks later, repairs are still ongoing. Lennar was made aware of early warning signs, first with a water-damaged baseboard months ago, which should have prompted further investigation, then later with peeling paint around the window seal. Instead of addressing these issues, they overlooked them until water was actively pouring into our home.
Uneven flooring near the stairs on the second floor, requiring invasive repairs that are still ongoing. For both this issue and the water damage repairs, we have had to repeatedly move furniture to accommodate the work.
Improperly installed irrigation lines, leading to multiple rounds of dead plants, ultimately requiring us to make the repairs ourselves after repeated failed fixes.
Significant amounts of buried construction debris, including nails, screws, plastic, bricks, 2x4s, sharp sheet metal, and chicken wire, an estimated 100+ lbs. of debris - a heartbreaking realization as this means we cannot comfortably allow our son to play in the dirt. Beyond being hazardous this level of buried debris raises serious environmental concerns. As these materials degrade, they can potentially leach harmful chemicals into the soil and water, impacting both our property and the surrounding area.
Debris continues to be discarded in our front yard, even after prior claim submissions and cleanups.
Improper installation of a sink, faucet, and toilet.
Repair crews left sawdust, footprints, and handprints throughout our home, along with incomplete work.
Repeated poor quality work and lack of follow-through. Simple jobs that should have been completed correctly the first time have instead required multiple visits, additional repairs, and extensive oversight on our part.
The mortgage approval process was equally challenging. Lennar’s team overlooked submitted documents, requested the same information multiple times, and failed to remove outdated versions, making it extremely difficult to navigate their online portal. More concerning, they overlooked key financial details that could have impacted our loan eligibility and later attempted to modify the agreed-upon loan terms. Due to these issues, we escalated the matter to the Arizona Attorney General’s office to ensure ethical practices were being followed.
Perhaps the most alarming issue was the invasive connection Lennar appeared to maintain with our bank accounts. Hidden in the fine print of their overwhelming paperwork, contract signees may unknowingly authorize Lennar to retain access to personal financial data. Despite opting out of their “data sharing” policy, we later discovered, more than a month after closing, that Lennar Mortgage was still linked to our bank account. This raises serious privacy and financial security concerns.
After experiencing just a few of the issues outlined above, a manager followed up with us and asked what he could do to make a difference. Our response was clear:
“Please review the recommendations we provided to improve internal policies, demonstrate that you fully understand our concerns, and take meaningful action to ensure others do not have to experience these same failures.”
Instead of responding directly, the manager forwarded our request to another department, which replied with a formal, impersonal response that failed to meaningfully address our concerns. These are not minor inconveniences. These failures have directly impacted our time, our business, and our family. We had hoped for a resolution through constructive dialogue, but given the severity and persistence of these issues, we are left with no choice but to share our experience publicly in the hope that future homeowners can make fully informed decisions. We love our neighborhood and believe homebuyers deserve better. No one purchasing a home should have to endure the level of frustration and disruption we have experienced. We hope Lennar takes this feedback seriously and makes meaningful improvements for future homeowners.

Reviewed Feb. 27, 2025
Worst company to ever deal with! They are used car salesman.. They offer one thing initially & then double the price when you go to close! Be careful please.. They have no heart! They will especially take advantage of you if you're a veteran like me.
Reviewed Feb. 14, 2025
"While the initial design and layout of our Lennar home was appealing, the construction quality and customer service after closing left much to be desired. We encountered numerous issues with poor workmanship, delays in addressing concerns, and a lack of responsiveness from their customer service team when trying to get basic repairs completed. We’re still dealing with flooring issues! It started 3 months after closing and we’re now over a year and still not resolved. We would strongly advise potential buyers to carefully consider the potential downsides before purchasing a Lennar home."
Reviewed Feb. 13, 2025
We purchased a house in August in Babcock ranch. We had numerous work orders for the interior, under warranty. Orders were closed prior being finalized. We were threatened fines because of the screen door being left out. They gave us dead trees and they refuse to replace them, while these trees were their choice and is on their property. But the Tucker’s Cove declaration gives TC the option to maintain but not the obligation to do so. Be aware before you buy and read the declaration first to see exactly what you’re NOT getting. If something is not in order watch the work orders you open and make sure they’re still open. On us, they closed orders without first completing them. I will NEVER get involved with anything Lennar.
Reviewed Feb. 7, 2025
So I purchased a brand new townhouse from Lennar in November 16, 2023. The day of the final inspection, which was before the closing on 11/16/23, the builder was present and I told him about an area that was making noise as you step on it in the kitchen/living room area. I was told in front of the Warranty person that “don’t worry about it, the house has not settled, once it is settled, the noise will stop”, but they cannot fix it until the one-year final walkthrough.
I thought that was weird, but ok. The 1-year comes (11/16/24), they still didn’t fix the floor even though it was still making the same noise. 2-months later, the tile floor tore up. I file a request and explain everything I mentioned above, but they denied my request saying that the 1-year warranty is no longer available. They have a series of employees who just read a script to you and nothing else. They are horrible, I would not buy another house from them ever again, nor would I recommend them to anyone. I just want to sell the house now. I am going to lose money, but I just hate having to deal with these people.
Reviewed Feb. 3, 2025
At first, everything seemed great when they were trying to sell me the property. But as soon as I signed the contract, the entire experience changed for the worse. The home delivery process was a nightmare. Despite being a brand-new property, it had multiple damages that should never have been there. I had to threaten legal action just to get them to make the necessary repairs.
On top of that, they tried to charge me late fees for not closing on time—even though they were the lenders, and the delays were entirely their fault. Again, I had to threaten legal action just to get them to move forward with the process. To make matters worse, they failed to pay their water bill, which resulted in a lien on my property by the county. This level of incompetence is completely unacceptable. I strongly advise against doing business with this company. They are the most unprofessional and negligent company I have ever dealt with. Save yourself the stress and go elsewhere.
Reviewed Jan. 30, 2025
That we've had HORRIBLE roof leaks since DAY ONE. The "warranty" period, which was a joke, was nothing but Lennar pointing fingers at other people while water would POUR through our roof and INTO OUR DUCT SYSTEM in addition to our walls and closets. Now, after just FIVE YEARS, I've had to put on a brand new roof, I'm have to completely replace the ductwork upstairs because of the years of water damage they wouldn't fix, and I'm going to have nearly my entire upstairs demo'd to remediate water AND MOLD damage from these HACKS. When all is said and done, the repairs will have cost us well over 150k. Lennar is THE WORST and I would rather live in a box under a bridge before I chose to live in one of their garbage homes ever again.
Reviewed Jan. 29, 2025
When I arrived at the "Celebration/Welcome to your new home walk-through," I was very disheartened. My main concern was the yard. It hadn't rained here in over three weeks, but there was standing water everywhere. I was told, "The yard is still trying to settle." There was a huge ditch full of rocks across the entire fence line on one side and I was told, "Make sure the water keeps draining over here." The fence was put in incorrectly, not above the ground, and splattered with mud and clay.
I was told, "This is a courtesy fence. You can always power wash it and stain it this summer. (It's January) I could go on and on about the house. My feeling is this...if you can't do simple things like tighten knobs or touch up paint, what in the world does the foundation, drywall, and plumbing look like? I lost all hope and trust in Lennar when they told me they would be keeping my $4,000 in earnest money if I didn't close. Do not go anywhere near the Mt. Solo neighborhood in Longview, WA. Those homes WILL flood when the rain hits.
Reviewed Jan. 25, 2025
Had a really bad experience with a salesperson named Matt ** in Vacaville. He was super rude, unprofessional, and acted way too arrogant for someone working with people. Because of Matt’s terrible attitude, I looked up reviews on Lennar and found out the company is a total joke. So many complaints, and it’s no surprise if they’re hiring clowns like him.
Reviewed Jan. 21, 2025
Journey began with pushy rude sales staff, nonrefundable $15k deposit, lack of communication from in-house financing, construction supervisors that did not provide quality control. The entire process was a nightmare. We visited jobsite 3+ times a week. Pushed us to close a month early on a home that needed 100+ repairs. Customer Care sending useless contractors to perform repairs who rarely ever fixed anything but often broke 2 more items.
Reviewed Jan. 17, 2025
Run away!!! We have 113 defects !!! This company do not care about the homeowners. Save yourself your peace!!! We have been in our home for 7 months and we are no closer to living in our home than we was 5/15/2024!!! I had to file a complaint with ROC and I will tell anyone who will listen about our nightmare in Maricopa!!!
Reviewed Jan. 16, 2025
I would never recommend buying a home from Lennar. It was a nightmare from start to finish and still is to this day. The process took 3 agonizing months to close because their mortgage team had issues with us not being married or FL residents yet. Then we found a ton of things wrong with OUR BRAND NEW HOME. They made us do a new home introduction 1.5 months before we closed and then a month after we closed when we finally got to move in, we found a whole list of things that made our 800K home feel like a foreclosure home.
I cannot take a bath in our tub because they have so much crap caked on the bottom of it from painting and whatever else they used, our appliances are rusting very bad, our floors are uneven and the furniture rocks back and forth. Poor quality and they rip you off on price. The home next to us (a townhome as well) sold for 300K less than we paid and they have more sq footage. I could go on and on but it’s not worth my time anymore to deal with them. My parents were going to buy a home as well and after our experience I told them to never buy a Lennar home. Thanks but no thanks Lennar. You couldn’t even send us our Key fobs. We had to drive an hr and back to pick them up. Real classy
Reviewed Jan. 7, 2025
Lennar homes are the worst! Their cabinets, floors, grout, carpets, walls, roofs, appliances, windows; missing anything yet? Well everything is cheap and they only guarantee them for a year. The second year all of it falls apart. Beware, a big investment is even bigger when you have to replace all of these things by the second year you’re living in these homes. Do yourself a big $$$ favor. Do No Buy a Lennar Home or You will be sorry….
Reviewed Dec. 17, 2024
Stay away from this builder in Mesquite TX - Did not disclose in agreements about additional fee of the PID that would be added onto your loan and monthly payments. I found this out after they took our early money of $2,500. I cancelled the purchase due to how unethical this builder is. Quality is not in the build. Look elsewhere. Your pocketbook will thank you.
Reviewed Dec. 9, 2024
If you are considering a Lennar home in socal do not buy! I'm a lennar homebuyer and this garbage hvac company is their contractor. 20/20 is a criminally negligent company. Our furnace exhaust to our heating system was left unsecured and open allowing carbon monoxide to fill into our attic. We have a toddler and infant in our house! If I could give this company 0 stars I would! The hvac system they've built has had 5 issues including a freon leak, crushed vent system, burnt out circuit board and motor, etc and I've owned this new lennar house for 2 years!

Reviewed Dec. 7, 2024
Run. Away. Now. My advice to anyone even considering purchasing a home from Lennar @ Timber Creek or anywhere else in SW FL – run, and run fast. If you’re in the process of dealing with them, or just thinking about it, take a moment to read this and look at the attached photos. You’ll be glad you did. With nearly 20 years of experience in the real estate industry in SW FL, I’ve never encountered a company with such deceptive practices and disastrous construction quality. Lennar may be great at selling you a dream, but once the sale is made, the nightmare begins.
Every person I interacted with – from sales agents to construction managers to upper management – lied repeatedly. They’ll say anything to close the deal, but don't let their words fool you (remember that if they happen to respond to this review!). The pictures speak for themselves. Whether you own, are under contract, or are thinking about it, you owe it to yourself to review the attached pictures.
Here’s my experience, and I hope it helps you avoid the same mistake I made by trusting Lennar. Do your research! Check online reviews, forums, Reddit, Facebook groups, etc for reviews on Lennar. You’ll find plenty of reports of mold, leaking roofs, plumbing failures, AC issues and more. Don’t be fooled by their low prices and flashy promises – it’s all cheap construction with costly consequences. They’re a 1.25 star on BBB with nearly 400 reviews, 1.3 star on Consumer Affairs on over 600 reviews.
After my own inspection, including using thermal cameras and moisture meters, we discovered shocking issues – walls without insulation, AC ducts pressing against the ceiling already causing drywall nails to come out and ceiling cracks, and moisture readings in areas that should’ve been dry. (See attached pictures) And it wasn’t just a fluke; a professional home inspector, hired by Lennar, confirmed the elevated moisture levels. Yet, Lennar’s answer was a 3rd inspection in an attempt to dismiss the findings and brought in another inspector who claimed everything was fine. They will do anything to avoid fixing their shoddy work. My home inspector, who has 20 years in the business and whose family owns a large inspection company in town, when I showed him the thermal images, stated, “Wow, yeah I haven’t see that before but to me that’s definitely an issue. Something is going on there, it should never be wet like it is.”
He later added, and he turned out to be correct when he said, “Don’t let them give you any excuses and tell them you want it fixed….they’ll try anything not to do it.” (See picture of screenshot). When you raise concerns about serious issues, they simply ignore them. Our attempts to address multiple problems were met with silence. They don’t fix things, they just say the house is good pressure you into closing, hoping you’ll overlook everything. They even kept our deposit without holding it in escrow, thanks to the fine print in the contract. When you point out their major contract violations, they literally ghost you. Do yourself a favor – don’t get caught in this trap.
Unfortunately, our home wasn’t the only one affected. We know someone who recently closed on their new home in Timber Creek that had major plumbing leaks (like rip out a room of drywall size leak), roof leaks, and water coming through improperly sealed windows! During our walkthrough, we even saw a wall that had been ripped out without anyone telling us for what our construction manager stated was simply “precautionary reasons” – which is just code for “something went wrong and we’re not admitting it.” (See picture) It’s nothing but lies, and they’ll keep covering up their mistakes as long as they can. On top of everything, the HOA fees have been rising, and Lennar controls the amenities and could increase them even more. Don’t be fooled into thinking this is a good deal.
If you still think about working with them, understand this: they gave us around 17% in concessions between price drop, closing cost credit and commission and the market is worse now than it was then. Don’t make the mistake of offering them a huge deposit like they ask for, we only offered 1.5% of the sales price and they accepted it – they’re desperate for business! Think of a price that you feel is absurdly low and offer them that. When they reject your offer, just walk away. They’ll likely come crawling back to you and trust me when I say, if they don’t, you’ll be better off in the long run.
In the end, Lennar could drop the price another $100,000, and I wouldn’t go to contract with them again. They clearly defaulted on the agreement. They ignored critical issues, failed to create a punch list after multiple requests, and didn’t fulfill contractual obligations including completing a new home orientation, which is required to take place prior to closing per their contract. In spite of written notice of their default, they’ve ghosted us completely, and our deposit is sitting in their bank account. Don’t make the same mistake I did – give your business to ANYONE but Lennar.
Reviewed Dec. 7, 2024
Bait and switch. A week before I got my keys they said I needed to come up with 7k more to close what was agreed upon. When I said that was not possible they would not move me to a smaller lot. Pretty much sign the deal or lose the 3k deposit. First home buying experience was horrible because of them. Crazy during these times to do that to someone. Don't buy from there. Trust me.
Reviewed Dec. 2, 2024
Purchased in 2022. There was a lot of pressure in the purchasing process, and it appeared that Lennar was taking advantage of buyers during that time in order to generate the most profit for themselves. I understand businesses are in it to make money, but I would never do business with Lennar, or any other company that engages in similar behavior. Also, I am a first-time home buyer and am unfamiliar with where to look for discrepancies during the walk-through. Anyone else in that position, please bring a more experienced person that you trust with you. There is so much evidence of shoddy work in my home, in areas I would not think to look at initially. My advice, pick a different builder. If they're the only game in town, rent. And if you must buy with them, have a professional or experienced individual with you, every step of the way.
Reviewed Nov. 21, 2024
I would like to give a shout out to Doug for the amazing job he has done. Our ceiling had a water dripping, and we opened a case to address the issue. Doug and his team (Alex) came by and immediately checked the source. They were able to find out the issue and explained to us. Doug contacted the professionals in charge for detecting any moisture inside the ceiling, contractors to seal properly the roof, and patched and painted the ceiling as if new. Doug was in constant communication with us to check if the issue was solved. I admire his urgency and sincerity to really help us including our neighbors who had the same issue. I wish I could give Doug a ten star review. I lived in the Ponds of Stony Creek in Elgin.

Reviewed Nov. 19, 2024
We was looking to purchase a Lennar home, but after driving around, we couldn't believe how bad the landscaping was. Dead grass, dead trees, sinking driveway. The contractors they're using are low key contractors because all the trash blowing around the park, special Roma Circle at Central Park Port Saint Lucie Florida! Any contractor that is not clean I don't trust their work.
Reviewed Nov. 18, 2024
I recently purchased my first home from Lennar Homes, and I have to say that my experience has been extremely disappointing. My family and I worked with their sales agent for nearly a year to find the right home, but unfortunately, we were misled on several fronts. The sales agent assured us that the property he found would have a solid fence and that no new construction would take place across the street. He also gave us incorrect information about our property line. Believing his promises, we moved forward and signed the contract, only to discover after closing that none of these claims were true.
Instead of the solid fence we were promised—something we specifically asked for because we have two large dogs—we were given an open split rail fence. When we addressed these concerns with his supervisor, we were met with nothing but empty apologies and promises to "speak with him." No one took real accountability for the misinformation we were given, leaving us stuck with a situation we explicitly tried to avoid. Lennar does not hold their sales representatives accountable for what they promise to clients, and it’s clear that integrity is not a priority for them. If you're considering buying from Lennar, buyer beware. I strongly recommend doing thorough research, getting everything in writing, and not taking their word for anything. I wish I had known better before making such a significant investment. This is a review for the Subdivision Harvest Ridge.
Reviewed Nov. 14, 2024
Lennar Homes built my Dream house in Heron Pointe and all seemed acceptable. However, they placed my septic system directly behind my house so I CANNOT add a Patio Room on the back of my house, therefore I walked away from the purchase. The shingle were also done wrong. The home inspector found that (it was not all visible to the eye of me the buyer) and documented the shabby job. Whomever buys this house can look for major problems, as I have stated. BEWARE of this Shelley house on the corner lot.
Reviewed Oct. 31, 2024
If you're considering to buy a Lennar home, don't! Money hungry monsters. I went to speak to a salesmen about buying a home within 6 months, he ran the numbers and said, nope you can get the bigger, more expensive home. Told him I needed time to think about it and discuss it with family. Next 3 days he spends harassing me. Blowing up my phone. I went through the loan approval process and put the earnest money down. Went through Lennar for everything, home owner's insurance, mortgage, the builder everything Lennar. WHAT A NIGHTMARE.
They encouraged to stay with them to make the process internal and smooth. No one communicated within the company.. at ALL. My loan officer requested my divorce papers 4 times even after stating each time that I've NEVER been married. Now the walk through.. I'm not allowed to bring anyone with me to the walk through. I'm a single mom, first time home buyer. I had to go out of my way to give my dad POA just to walk through with me. What is Lennar hiding???? Why don't you want to allow people to walk through the home before purchasing?? Red flag.
The morning of the walk through, I receive a phone call that they've denied the loan after my closing date is scheduled and I've received all my closing disclosure documents. Only option is getting a co buyer. Since that was not an option, I requested them to refund the earnest money since they're the ones who reneged on the approval. Keep in mind this is after I've spend 3 weeks of them blowing up my phone requesting information that I've already provided. The sales guy states if there's no possible way to move forward, they can refund me. Then NOTHING. I've reached out to every single contact I've had with Lennar and now they're holding my earnest money and magically can't respond to any of my emails or calls. Insane. Literally buy from anyone else.

Reviewed Oct. 29, 2024
Buying a Lennar home is the biggest mistake of my life. Our paint literally slides off the bathroom walls and comes off if touched with a damp hand. Our bathroom hardware fell off the walls. Our ceiling was mudded incorrectly and looks streaky. One of the employs who was supposed to come out and help mocked my husband, who is a 100% disabled veteran and uses a cane, saying he used his "disability as a crutch". Jonathan ** promised to make this better, letting us hire our own crew to fix the paint, but turned out to be the biggest liar here. I have had better service buying a $7k used car than ** gave. Whatever you do, don't buy here. They are disrespectful, unhelpful liars.
Reviewed Oct. 28, 2024
We have a serious SOD issue in River Hall Country Club, and I understand in Hampton Lakes as well. This sod problem exists because Lennar installed the wrong grass (Provista and not St. Augustine “Floritam” per the River Hall Design Guide) and has chosen not to do anything about it. Some homeowners have tried but failed to get Lennar, GreenPointe and/or the HOA to resolve the sod issue. As of today, I have over 36 homes and counting impacted and some homeowners believe they have it but have not been confirmed. The Provista sod has started to migrate to homes that have St. Augustine "Floritam" causing the lawn to become weed infested. That's a huge problem considering the impact.
Currently, the HOA states they cannot do anything about this because it's the builder that installed the sod not them. The board is responsible for ensuring the bylaws are followed and that includes ensuring the builders are following the design guide. The board is made up of 3/2 majority to the developer. The developer, Greenpointe, and the HOA is aware and acknowledges the problem but will do nothing to help the residents plagued with the wrong sod. The developer states we closed on our homes, so we accepted the lawns. The problem with that statement is we wouldn't have signed off if we knew the incorrect sod was installed and not per the design guide. Many of us had no idea the incorrect sod was placed until our yards were dead.
Lennar has said it’s the landscaper, Juniper’s problem because Juniper is not taking care of the yards. Lennar knows the grass is bad, that’s why they are making people sign non-disclosure statements when Lennar partially replaces the sod. Our neighborhood looks terrible, and the landscaper can do nothing to make it better except offer to replace the Provista w/ Floritam on our dime. We need Lennar to step up for this community they are still building in. Lennar needs to replace the Provista sod with the correct St. Augustine Floritam.
Reviewed Oct. 25, 2024
Our newly built home has a drainage issue on the side yard and water will not probably drain causing soil and wooden fence to rot. This is due to the builder Lennar not grading the yard properly. After submitting a repair case in April 2024, Lennar acknowledged the issue and came out to fix the issue around April 18, 2024. However, the problem remains the same and the yard carries the risk of flooding when we have rain due to poor grading. Lennar refuse to admit the cause of the issue even though it is a known issue. We have talked to a few houses in this area that are also having this issue but Lennar blames it on the house next to us overwatering. This is not only an issue to our house but multiple houses in the area. Lennar did a horrible job in grading and now homeowner is left with the bill to fix it after paying so much for a new build?? This is not right.
Reviewed Oct. 12, 2024
Rating: ★☆☆☆☆ (1 out of 5 stars)
As a recent buyer of a new construction home from Lennar in Port St. Lucie, I feel compelled to share my deeply disappointing experience.
Pros:
None that I can currently identify given my experience
Cons:
Poor Construction Quality: My newly built home has significant issues, including:A leaking roof that has already caused ceiling damage.
Persistent electrical problems requiring constant circuit breaker resets.
Incomplete landscaping.
Inadequate Customer Service:Construction manager sent an unqualified person to inspect the roof leak.
False reporting of issues as resolved when they clearly weren't.
Failure to follow through on promises to send qualified technicians.
Lack of Accountability:Suggestion to file a homeowner's insurance claim instead of taking responsibility for construction defects.
Unresponsiveness to multiple inquiries about unresolved issues.
Uninhabitable Property: Due to the roof and electrical issues, the home is currently not livable, defeating the purpose of buying a new construction to avoid such problems.
Mishandling of 30-Day Post-Closing Period: Despite being informed that the builder is responsible for fixing issues within 30 days after closing, Lennar has failed to address the problems promptly.
My experience with Lennar has been so problematic that I've requested a refund on a deposit for another Lennar home I was considering. I strongly caution potential buyers to think twice before purchasing a Lennar home, at least in this area. In conclusion, my experience with Lennar has been fraught with issues from poor construction to subpar customer service. I cannot recommend this builder based on my personal experience and the ongoing struggle to have basic, yet critical, problems resolved in my new home.
Reviewed Oct. 7, 2024
Horrible material used for buidling homes. Concretes were not checked properly with a certified engineer. Bought the home from Lennar in 2018, and not even been 10 yrs, had to replace entire hard wood without proper warranty support. Charged us 6k for it. Also work has been pending over a month. Some guy came to fix the concrete. Didn't do a proper job and been waiting for days to get it sorted. DO NOT SPEND YOUR MONEY ON LENNAR unless you are rich and don't care about your money. Their warranty is name sake.
Reviewed Sept. 29, 2024
We found salesperson to be very dishonest & unethical. We are asked to make an offer. We did. Then the price suddenly goes up many thousands of dollars. When we asked the salesperson why? His response was that Lennar just decided to delay accepting offers till the next month, when the price was going up $25,000. All we can assume was that Lennar felt that they made a mistake offering a special price at the beginning, then back out because they thought that they could make thousands more by taking the property off the market. However, the requested offers and we as buyers went through the trouble only to, out of a whim, take it off the market in the middle of the transaction hoping to make a lot more next month. They are not people of their word. Can't be trusted to conduct good faith business.

Reviewed Sept. 18, 2024
Lennar is a large company that pumps out cookie-cutter builds. They use cheap materials and have zero customer support. Once you buy the home, good luck on fixing anything. I have owned this home for 6 months and the carpet, tiles, and fixtures need to be updated and replaced due to wear and tear. Dustin, the Regional Manager in my region, was so arrogant and unsympathetic to the false sales tactics his company purported, asked me if I wanted to walk away rather than discuss reasonable solutions. I should have walked away, but was trying to coordinate a move for my parents in the same neighborhood. A terrible move and I wish I had kept looking. Stay away from this company. On a side note, I have built 3 homes prior to this purchase and this was the most terrible experience I have ever had. Shame on Lennar.
Reviewed Sept. 16, 2024
Hot water heater was Not consistent and or working, build notified. Builder kept coming out and checking the system without reviewing any of the gas connections. Inspector came out and immediately found gas leak. Gas company notified, they came out and fixed the problem that was related to the water heater. Do not trust this company.
Reviewed Sept. 9, 2024
I am a middle-aged man that was looking to purchase a home in Wimauma, Florida through Lennar. I’m a honest man so I’m going to tell the truth. I put down $10,000.00 in my Escrow account. I was interested in doing an investment. I also put down $100,000.00. That didn’t fall through because I moved to Tampa and decided to put my home for sale up north. So Lennar under writing decided to withdraw the investment purchase and make the home a primary residence. Next, they said my DTI was high, mind you I have enough cash to buy the home out.
The underwriters stated I would have to outright purchase the home or I would have to put down an additional $144,000.00 dollars and Lennar would finance the rest. I decided not to move forward. So they kept my $10,000.00. I STRONGLY suggest staying far away from Lennar. DO NOT fool with them. In addition, when I went into the home, the materials are cheap, meaning you will be overcharged for the home.
Reviewed Sept. 5, 2024
I purchased two homes from Lennar Homes in 2023 and 2024. My experience with Lennar has been deeply frustrating, especially with the second home, which was a model home. It initially looked appealing with attractive furnishings, which we later found out were not included. We were told that if we bought without a realtor, we might get the model furnishings, but this was misleading.
We assumed the appraisal would identify any issues, but after closing, we were informed that Lennar did not provide a one-year warranty. Instead, we were offered an American First Home Warranty, which has turned out to be a major mistake. During the final walk-through, we noted several problems and were assured they would be addressed immediately. This promise was not kept. The next day, when I followed up, I was told to contact our insurance. This was frustrating, as it became clear that the warranty we had was not comprehensive. We have encountered numerous issues, from plumbing and electrical problems to wall cracks. It’s been a continuous struggle to get these issues resolved.
In summary:Misleading information about furnishings
Lack of warranty coverage from Lennar
Poor quality of the American First Home Warranty
Numerous unresolved issues in the home
I strongly advise anyone considering buying from Lennar to go through a realtor and to thoroughly review all warranties and terms. My experience has been far from satisfactory, and I hope others can avoid similar problems.
Reviewed Sept. 2, 2024
We bought a Lennar home 5 years ago. Since then we have had major issues with leaks in the house due to poor construction of the roof and siding. This should never happen in a new home. Would not recommend a Lennar home, ever.
Reviewed Aug. 30, 2024
We have lived in a Lennar home now for 3 years. What we like about it is location. What we are disappointed in is builder quality. Within the first year they allow homeowners to get things fixed, like broken glass on garage door, non-working outlets or a sinking driveway, if you get it in under warranty. They did not replace a flawed vanity or address the walls that are not square and, yes, we had these concerns within first year and Lennar wrote it off as ‘addressed’. But not corrected. So what I’m writing about today is master closet hanging rod and shelves. They basically are falling down.
We have a company in today, at our expense, to fix the problem. The foreman of the company said the builder used one inch screws to anchor the metal bracket to a 2x4. And the 2x4’s were not anchored to studs. So any weight (hanging clothes) would collapse the shelf and rod over time. This is something you wouldn't notice within the first year warranty. So I suggest, if you are looking to buy your forever home with Lennar, bring along a stud finder and make sure closet shelves and hanging rods are hung on studs AND kitchen cupboards, too. After all you’re paying a pretty penny for a home that should be quality built.
Reviewed Aug. 30, 2024
Do not purchase any house with this people. They put you cheap stuff on the house and only give you 1 year guarantee and that is not enough for the bad work that they do. At 1 year of living here is when everything that they did wrong start to come out. Worst company ever.
Reviewed Aug. 23, 2024
Worst experience with home buying we have ever had. They pushed us to get an inspection and blue tape walk the home without it being complete. After we inspected the house and the HVAC wasn’t working, gas wasn’t on, missing shutters, missing bathroom shower, I could go on the inspection list was long! We decided to back out of the junky house and they went crazy on us. Super rude. Buyer beware! They want you to sign those papers and will give you zero star treatment after that.
Reviewed Aug. 23, 2024
Unfortunately we were lied to by the sales associate twice on aspects of the home (finishes and the HOA maintaining landscaping), spent months having an unresponsive representative which made the purchasing the home quite difficult. The company is very much "hurry up and wait" where they don't do their job until the last minute then expect speedy responses from you. I voiced these concerns with the company multiple times but could not be linked to a new sales associate. Oh and the HOA while being run by Lennar also won't allow you to make changes to the home that they put in the model home, lol. I would not buy from lennar again, but at least the nightmare of incompetence is over.
Reviewed Aug. 22, 2024
Worst builder ever! Lot of bad construction issues in most of their communities. Like every month we have to put different claims because of the bad quality in their communities. Water leaking inside and outside, broken and uneven tiles all around because house have huge cracks on the concrete floor (structure). I putted the claim for that and they refused to send someone for fix it or inspection. My 1 year warranty expires in 10 days and they don't want to help me out.
Reviewed Aug. 20, 2024
Highly recommend staying away from this builder. They intentionally keep items you identify in blue tape walks out of their report so they are not accountable to repair and close the items. Our entire house flickers and lights dim when you turn on a vacuum or blow dryer and Lennar warranty keeps stating ‘this is normal’. After hiring an electrician and having city utilities out here it has been determined it is wiring in the walls that is causing the issue. Every single outlet in our home causes the same issue.
Our grout that is supposed to be white is red because the contractor and PM did not protect the floor or clean the floors during construction. We had water damage in 4 rooms at blue tape because ‘their cleaning crew used too much water’. All of our walls have cracked in the corners 1 month into living here. One exterior spigot has zero pressure, the other has too much pressure. The hvac is not ducted properly. The thermostat reads 69 degrees, the master bedroom is 75 degrees and the guest room is 74 degrees. They left trim completely raw and unpainted. Repairs from the blue tape walk were made worse than the original complaint. We have dead switches that go to nothing and control nothing and again their warranty company continues to say ‘sorry, can’t help.’ Rewiring an entire house a month into living here is NOT a new owner issue. This is a builder issue for shoddy work. Avoid them at all costs!!!
Reviewed Aug. 7, 2024
I purchased a new construction Lennar home in Minnesota a year ago. I have spent the last year dealing with one thing after another going wrong with the house. Ceiling cracking all the way across the living space over and over, windows not fitting correctly, masonry falling apart, flooring uneven, doors not installed correctly, using caulk to cover mistakes, outdated batteries used in smoke alarms, shingles peeling up, siding, electrical, plumbing, shared wall not meeting code, roof not meeting code, you name it. It is due to cutting corners, using cheap materials, and the cheapest/worst contractors Lennar can find. They send the same contractors that they know do not do quality work, to "fix" the issues. Nothing really gets fixed; it gets covered up temporarily. Forget the warranty, it doesn't cover anywhere near what it should. How can builders get away with this?
Reviewed Aug. 6, 2024
My initial interaction with the Lennar sales representative was a foreshadowing of the disaster that was to follow. In short, the sales representative and I agreed upon a closing time frame to accommodate my cross country move to Florida. Once the sales contract was completed, I learned an expedited closing date detailed on the closing contract. Second, my independent home inspection revealed a number of “blue tape items”, which were concerning for a newly built home. Third, the process for remedying the items were lengthy and coordination of these repairs was frustrating to say the least.
Lastly, (still ongoing) Hurrican Deborah revealed inadequate foundational sealing in two sides of the ground level bed room, which subsequently lead to flooding. The representative responsible for warranty request cautioned me during our phone call without coming to view damage, that he may not make it to my home and that he wanted me to know the occurrence was something he would not deem covered. The arrogance and dismissive nature of the phone conversation was unsettling and disappointing.
Reviewed July 31, 2024
We purchased a home by men at in 2019. The hour is horribly built. Roof vents installed on out tile roof are for shingle roofs, causing leaks. We were told that a “town center “ would be built on a plot of land in front ur neighborhood, instead Lennar sold the land to a developer who is building a 5 story, 7 building apartment complex in the middle of the neighborhood. But the worst part is Lennars predatory practices. We are REQUIRED to pay HOA club dues.
Now that our neighborhood is almost finished the HOA is being turned over to the residents. We have been given a one time offer to purchase our clubhouses (2 small clubhouses with 2 small pools, 2 small gyms, one tennis court, and one basketball court) at the outrageously inflated price of 38MILLION DOLLARS! If we don’t purchase, we have been threatened that the club can be sold to ANYONE and they can charge whatever they want and we are still required to pay whatever the new fees are. STAY AWAY from any LENNAR communities.
Reviewed June 28, 2024
I do stucco and stone for a living and I could not tell you how many times we have fixed and patched up those homes even within the first year of them being built. They are constructed terribly with Cheap Building Materials and they cut corners anywhere that they can so for the money that you are going to spend on a Lennar home all I can say is give me a call when the stucco starts cracking and stones start to fall off.
Reviewed June 22, 2024
She said "I know you don't like my answer, but that's my answer."
She also told me that even though there was pen marks and writing on my baseboards, if I had the painter come out to fix, they would not come back again within my 1 year warranty even if I had another issue. So apparently I have to wait for my 1 year warranty for my home to be in the condition it should've been in when I initially moved in. I got in contact with a regional rep, who also rushed me off the phone, and proceeded to tell me it was likely ME that damaged the cabinets by using a "mop." Excuse me? I live by myself, no kids, no pets and YOUR trade installed damaged cabinets yet I am taking the blame for it? This company has terrible business practice and rude, inept employees. They do not cover most items on their warranty. DO NOT PURCHASE A HOME FROM THIS BUILDER.
Reviewed June 14, 2024
Don't! I repeat Don't Trust Lennar Home Builders! They cannot tell the Truth!!! The Bottom is Build Fast and get out of Town! Terrible customer service! 3 mud hole Lots & a Hugh Dangerous cliff that children are going to get Hurt on!!! The lots cause muddy Flood Down the Street Loebner Lane Se Cullman Ala, 35055. Help!!!
Reviewed June 8, 2024
On May 29, 2024 I purchased a beautiful home from Lennar Homebuilders at the Mirada Active Adult community in San Antonio, Fl. I am impressed with all the amenities included and a walking distance to a 15 acres Lagoon that makes me feel as if I am on vacation every day. I am very pleased with the layout and the excellence service I received from the entire staff. They worked very hard to fulfill my requirements. I am most thankful to the following employees who did their best to assist me. Robin, my Sales Rep, who convinced me to sign with Lennar. Eddie **, my Construction Manager, who went above and beyond his duties to build my home to my satisfaction. Kevin, Eddie's manager, who took the time to be present at my inspections and made sure I was comfortable with the process.
Ilyssa, Virginia, and Jane, who ensured that the loan and closing process went smoothly. They are the definition of team players. A special thanks to Ilyssa ** for answering my questions immediately while she was on vacation. I would like to thank Lennar for hiring a great team that gave me peace of mind. Also, many thanks to Danielle (HOA) for responding to my requests immediately and the receptionist for always making me feel welcome. I will be doing a follow-up review in a year on their warranty service.
Reviewed June 7, 2024
Purchased home in Arizona 85742. Home is 1 year old and already needed new windows, and lots of them. Have had the tankless water heater replaced it was smelling super strong and gas man luckily was there and checked output levels water is hotter too, stove pilots checked twice with no luck they suggested it was gas company so the gas company came out and adjusted the pilot light and it is better, layout of house is nice. The baseboards are taking 3 separate people/trips to fix, we have had them redo the silicone on all the counters, fix the cabinets, check up on the ac not putting out correctly ac or heater, only the kitchen and bathroom are semi gloss the rest of the house is primer.
We added extra electrical panel because even though the house is nice and big the electrical box would have tripped if 2 air fryers and 1 instant pot were going at the same time. Complete back yard Reno or void warranty. They adjusted the eavestrough because it was leaking, management changed 3 times and takes forever to get back to us. HOA not doing their job.
Reviewed June 3, 2024
I purchased a home from Lennar, and it's literally falling apart. My AC stopped working during the summer, a year after I bought the house, and they said I had to wait. I had to wait for weeks to get an appointment. I couldn't wait any longer because it was so hard to breathe in my home, so I had a company fix the issue. Later, I demanded a refund due to the hazard of living in this home in Texas in the summer. They said they are not going to give me a refund, and I'm currently waiting for them to come to check out the unit that has a freon leak. Also, they said that because I used a different company, I was at risk of losing the AC warranty.
Reviewed May 13, 2024
I purchased a house in the North Lake community in June 2023. I paid a 6 figure lot premium for it to be on the lake with the fountain viewable from the backyard. All of a sudden in Nov 2023 the fountain was moved to my neighbor's backyard and we could no longer view it. I asked Lennar to either partially refund my lot premium or move it back. They told me they would move it back within 2 months, it took them 5 months to move it back. A month after it was moved back to its original spot they moved it back and have since ghosted me. They no longer answer my calls or emails. My point of contact was the area customer service manager Shelby **. They have left me with no choice but to pursue legal action now. I do not recommend purchasing a home from them.
Reviewed May 2, 2024
Worst Builder in USA! Scammers! Store my deposit and sold the unit while I was still under contract! Tried to contact the Managers in Las Vegas "Marcelle **" and "Paul **" and both decided to ignore my request.
Reviewed April 29, 2024
I recently had a disappointing experience with Austin Air Care, the HVAC service provider for my new build home under warranty with Lennar. The initial issue arose when part of my home was not cooling enough, leading to a service call from Austin Air Care. While they attempted to fix the problem, it resulted in my HVAC pan frequently filling up with water, indicating a persistent issue.
Upon calling Austin Air Care for a second visit to address the water accumulation, their technician mentioned a potential clog in the drain pipe but did not verify its existence thoroughly. To my surprise, I received a bill of $250 for this service, with no prior notification of charges. When I sought clarification from Lennar's customer service, the response from Bobby ** seemed to deflect blame onto me for not using a recommended solution during my initial walk. However, I regularly maintain my drain lines with a vinegar/water mix, and my primary condensate line was not clogged.
Furthermore, the explanation provided by Austin Air Care regarding the clog being due to algae buildup contradicted their technician's actions, as they did not take pictures to confirm the cause but instead used nitrogen to clear the line of "unknown debris." This experience has been a hassle, especially for a new build home under warranty. HVAC still has drain issues, I am now planning to hire my own HVAC technician to thoroughly inspect the system and ensure its proper functioning. Lack of communication about charges, conflicting explanations, and the overall inconvenience have left me dissatisfied with the service provided by Austin Air Care and the response from Lennar's customer service.
Reviewed April 27, 2024
I write this in hope Lennar sees this & it helps buyer experience for others. First the good, Katie from Sales & Margaritio from service do go up & beyond!! For the most part, I like my home. I moved in 4 days ago. The bad! Escrow Buyers pay 100% of all fees which are normally split between a buyer & seller. The contract ONLY favors the builder, not the buyer. You change your mind, they will keep your deposit. They make you pay the $400 a MO HOA despite not having a single amenity built that we're paying for in our dues. I mean NOTHING! We're paying for NOTHING! This seems very unfair to charge for things we don't have. I ask & they said they have to "build their reserves" What? Now I'm paying to build it?
Mail & package delivery. Nobody said we can't get deliveries here of any kind. These are new streets & I guess Lennar wants us to figure out how we get delivery, when you can't find the street on a map. Because of this, I have 10 packages floating in San Diego that can't be delivered. You say pick it up?? We're elderly here and I have a 300lb bed, mattress and a whole house full of product I can't pick up alone or even know where it is now. You would think Lennar would warn people or have a department that informs USPS, UPS, Fed Ex & Amazon where these houses are. I have NO idea how to get my items & Lennar has left me high and dry.
All in all, I can't say I like the community because as I said, there's nothing here that I paid for. As a designer for 35 years, their "all included" isn't all that. Cheap appliances I will be replacing and the cabinets are laminate as are the floors. My Microwave broke on day one & now I'm told I must go through Samsung for repair. After 1 day?? I would get it if it were months but day 1?? Samsung says I need to wait a week for a repair man. Why do I have to deal with this after living here 1 day?? For over 1.1 Mil, I think we deserve better materials. BTW I'm in the Sycamores plan 3. We will see if I end up liking it here when it's built out but so far, I'm not impressed!!
Reviewed April 18, 2024
We bought a new home from a new Lennar Community - at Exton, PA in 2021. The quality of construction is dismal and the builder-quality appliances which were heavily promoted during the new community launch events are the worst quality that you could ever get. In less than 3 years - the microwave, the dishwasher, the fridge and the washing machine show severe impairment. When we get the external service engineers to check the issues, they unanimously comment that you have the worst quality appliances in your home. SHAME on you, Lennar. In homes which averaged $550k in early 2021, this is not what any of us as the buyers had bargained for. Have a minimum quality check for your construction materials and appliances. You guys are utterly shameless and pathetic. The customer service seems to be completely bot-driven devoid of any empathy.
Reviewed April 2, 2024
In the month of December of 2023 my wife and I decided to purchase a home that it was been built by Lennar Homes Inc on homesite 0250 at Wind Meadows in the city of Bartow, Fl. As part of the purchase agreement we put a $7,000 deposit. We love the house but it was unbeknown to us that the backyard of the house is adjacent to an active landfill. Maybe somewhere in the contract it is written, but It was never verbally disclosed.
One of our daughter has a history of asthma and as per doctor recommendation she shouldn't live in close proximities to landfill because it can aggravate her condition. With that being said towards the end of January we moved our search for our new home in a different location and canceled the contract but we decided to stay with Lennar builder, at one of the community we were told that “getting deposit refunded or transferred to a new house shouldn't be an issue as long we continued our purchase with Lennar, because similar scenario has happened in the past”. We reached out to Lennar management in the Tampa division and they decided not to refund or transfer our deposit for the new house even though it is with the same builder.
Reviewed March 28, 2024
WORST BUILDER EVER! This company is a scam. Bought a new build from them in 03/2023. First month the AC had a leak.. Took them weeks to fix. A few months ago we had a water leak which got all under our floor. They came out and fixed the leak, used fans to "dry" our floors and told us that it'll fix the issue and our floor will be fine. Few days passed and fans were picked up, we noticed our laminate floor would make noises when walking over them. The Lennar warranty guy just wanted to replace a few pieces and call it a day. We had to go back and forth in order for them to call someone out to examined our floor and yes it all need to be replaced. Contractors came and replaced the floors but damaged our baseboards so that needed to be replace. They sent another group of contractors out to replace our baseboard BUT... They did some shotty work.
Our master bedroom wall in the beginning had one long baseboard on all 4 walls. They decided to glue a few short ones together. After going back and forth and complaining to them.. I got nowhere. "It's only cosmetic" and the rudeness from their employee was beyond. We paid a lot for this house and for you to say it's only cosmetic.. I would NEVER spend a dime on Lennar crap again and will NEVER recommend them to anyone. Not even my enemy!
Reviewed March 19, 2024
Attended a widely-promoted grand opening open house on 3-16-24. Was given a promotional flyer offering 2.9 % financing year one, 3.9% year two, and 4.9% financing the duration of the loan. It was advertised as a lucky special for March (St. Patrick’s Day) and was valid IF contract signed by March 31 and closed by April 30. Went home, immediately called and said wanted to take advantage of the offer for a particular house and had a meeting scheduled for 3-19-24. We arrived, fully expecting to sign a contract and give a down payment. The agent immediately started talking different interest rates; we interrupted him and said we wanted to take advantage of the March offer.
We knew there was a move-in-ready model of the home we wanted. He informed us that the company had pulled the offer effective that day. They would not honor it despite our willingness to comply with all their requirements and despite the fact their own advertisement indicated the offer was valid during our applicable dates. They knew we wanted the house, but pulled a bait and switch with the terms. We were unwilling to proceed with the deal because how could we possibly trust them to be honorable with any other part of the deal? They said their offers updated every Tuesday, but the flyer specifically said it was valid through 3-31-24.
Reviewed March 2, 2024
LenNOT is not a good builder. Big but not better. Bullies!!!! Not gonna build home well, not gonna build quality, not gonna be on time, not gonna be nice, not gonna make warranty follow up easy. Do NOT build with LenNOT.

Reviewed Feb. 29, 2024
Professional excellent warranty Team that is local. New home consult Rosalba is ready to help. Classic Series is incredible. Quartz and tile are standard. Lennar Mortgage has brilliant incentives. Great choice.

Reviewed Feb. 15, 2024
At no time prior to purchase did the builder fully disclose that I was sold a house on a plot of land on which almost half of the backyard was actually a public easement on which no “structural improvements” could be made. This I discovered only after applying to the HOA, requesting and being refused permission to do landscaping. The survey presented, not reviewed, at closing gives no details about the land restrictions. Who would knowingly buy land just to maintain and pay the taxes without the freedom to use and enjoy as ordinarily expected?
Over two months since bringing the matter to top level management, Lennar has yet to take responsibility for non-disclosure about the nature, the extent and limitations regarding the property prior to purchase. For me, as for most people, a home purchase is a long term investment. The cost here was higher than worth, including the opportunity cost to secure a different, more suitable home. The company has displayed an absolute appalling lack of integrity, unfair and reprehensible business conduct.

Reviewed Jan. 23, 2024
Do not purchase the house on **. It has been sitting in the market for a long time and for good reason. It started at around $760K which was a complete rip off for the half ass construction on this home. It then dropped to $700K, $680k, and now 678k. They are desperate to close on the house in February. It seems by the numbers to be a great deal but it is not. Everything is cheap and corners were cut. No backsplash for the kitchen, no kitchen cabinet fixtures, no door for the study. The doors leading to the back patio don't work. The only thing they can offer is to buy down the interest rate. They will ask for a non-refundable deposit that they can choose to break at anytime.
Thankfully my wife and I did not sign any contract with them. After reviewing further Lennar is well known for making subpar homes with questionable warranty protection. The house as built the area is probably worth $580k compared to the other builders in the area. You will need to spend a significant amount of money to get the home up to value for the area. Thankfully Lennar showed their true colors and we escaped buyers' remorse.
Reviewed Jan. 19, 2024
Their sales practices are deceptive, they overcharge for every option between 3X to 5X, their craftsmanship is the absolute worst. They are a nightmare to work with and they prey on naive first time home buyers.
Reviewed Jan. 16, 2024
We was rush to close on the house but waited after everything was done, did a walk thru but biggest regret was not having a home inspection with me. Had so many issues with the home, since my move in date our electricity went out in my kitchen area and when I put a ticket in and spoke with someone they didn’t care and cancel my issue I had to hire a 3rd party and till this day LENNAR didn’t want to take the blame due to them not cutting the copper wire right and wasn’t installed correctly. 2nd issue I had a roof leak that they didn’t seal right and damaged my kid's bathroom & Hallway, 3rd my property floods on both sides when it rains, 4th issues my fence fell down due to heavy wind but I told them to install metal poles but they refused to. 5th lights keep flickering.
6th issue dishwasher was not installed right to the point water leaks under. 7th I told them about the floors rising up and coming apart and they said that’s normal when it’s not because now I’m missing pieces. NEVER BUY A LENNAR HOME. BIGGEST REGRET EVER. For people that wants to purchase their 1st dream home, it’s been a total nightmare!!!

Reviewed Dec. 20, 2023
If anyone is thinking about purchasing a Lennar Home, we haven't had a good experience. We moved into our new Lennar Home on December 9th (we needed more space for our 7 foster-to-adopt kiddos), and within a few hours, sewage was backing up and pouring out of the downstairs shower like a waterfall. Called the emergency number and a plumber came out. The next day, a couple of the kids went to play out back and came running back into the house yelling that there was sewage floating all over the side of the house and into the backyard. Called the emergency number again and multiple plumbers were sent out; however, the damage had already been done. Lennar stated it was construction debris blocking the sewer line. Just thought I would share, as no families should be subjected to the health hazards of raw sewage, or the resultant damage.
One week after we moved in, we noticed the base boards were soaked and damaged in the downstairs guest bathroom. Apparently, the toilet gasket was installed incorrectly and leaked every time the toilet was flushed. This new Lennar house has been a nightmare.
Reviewed Dec. 20, 2023
All lights and outlets in our unfinished basement are on one circuit causing dangerous tripping. Running water is required to run dishwasher which had to be replaced at my cost. Very poorly built home!
Reviewed Dec. 19, 2023
In regards to the HOA Board member of Veranda Preserve in Port St. Lucie. Until the community development is 80% full. The majority board positions are held by Lennar Homes. This year and in the past they have not allowed a Christmas tree or Menorah in the Clubhouse, however celebrate with decorations and celebrations for all holidays, and over the top celebration of Halloween.
After numerous calls, texts and emails. A Lennar board member called to say for 2024 they will have both a Christmas tree and a Menorah. But they refuse to put this change in policy in writing to the residents. They feel that it will not be good for the overall community to put this in writing, and coming up with every excuse in the book as to why it would not be beneficial. Lennar makes you sign an iron clad contract in writing when you purchase, but can not even send out a simple email -letter saying they heard the residents request to share in celebrations of there diverse religious belief. Religious discrimination at its best! Think twice before you by from a company like Lennar.
Reviewed Dec. 14, 2023
I'll never buy another Lennar home, or recommend to anyone to buy a Lennar home. If I could give them negative stars, I would. I live at the bottom of a hill, and my side and backyard are unusable. Lennar refuses to address the issue and says my neighbors are over watering. Not taking into account my yard was like this when I moved in and didn't have neighbors over watering. The grass won't grow. It's always wet and muddy even when it hasn't rained for weeks. Spend your money with another builder. Three times I've opened a ticket. Twice it was closed without anyone looking at it. The third time I was told it's not their problem. I won't even talk about the rush job to finish the inside of the house a week before closing. Just stay away from this builder.
Reviewed Dec. 13, 2023
I saw bad reviews on Yelp for this Company and want to say I have had nothing but great service with the builder, seller, mortgage company, HOA management and closing company. I just moved into Orchard Farms and not only am I satisfied I am so grateful. The construction crew was waiting for cement to be delivered for a sidewalk they were framing. They saw me bringing topsoil into my backyard using a wheelbarrow.
I am a disabled vet without a lot of money to pay for landscapers. They may have seen my plates, but they brought over their workers and their equipment and moved five truckloads of topsoil into my backyard and spread it out for free. When we did our walk-through, they did everything we asked. They even did a few things that were probably not covered by a builder just so we were satisfied. Seems like the reviews you see online are mostly people who are disgruntled and crabby. Professionally, I am a residential home inspector, and I watched the entire process of the build, and they were great. Also, I love the home "sold as is" part of Lennar's sales. Most other builders "sell" their homes at a low price and then act like used-car-salesmen and at the end it is 100,000 more than advertised. Lennar does not do that. Very satisfied Customer.

Reviewed Dec. 7, 2023
My husband and I were looking for a home to purchase. We stopped by the sales office in Shannon Woods Maiden NC. We looked at a few homes that didn’t seem to fit our needs. We expressed that we wanted privacy, possibly up against the woods as we would like to build a small pool/hot tub in the back yard. The real estate agent showed us a property that was nice and flat; up against the woods. We agreed that it would be perfect. We signed a contract and began the mortgage process. We have a deposit of $5000.
A few weeks later we drove by the property and noticed a large drainage ditch and tall pipe in the back yard. When we asked she said that it was in the plans. We were not provided the drainage plans and had no knowledge of this when we signed the paperwork for the purchase of this home. The agent failed to disclose so she could make a sale. We were very upset and felt scammed and disappointed. We had an independent inspector look at the house and he pointed out that the ac/heating unit was undersized per the associated manual left in a kitchen drawer. We pointed that out and we’re told that they would not be replacing it and that we could back out of the contract if we want to because the home would sell quickly as is.
We did send a letter of termination to the sales agent as requested on October 22, 2023. Our closing would have been October 27. We heard nothing from anyone at Lennar except the mortgage company telling us to ignore the automatic emails sent after we terminated the contract. Then, on October 31, 2023 we received a letter from Kevin ** saying we forfeited our deposit because we didn’t show up for the closing. We disputed this; telling him what happened and sent him the email/letter that we had sent the sales agent. He told us he would be consulting with his team and would call us back. He never did.
After multiple calls to him with no answer, we contacted Danielle ** from Lennar after finding her email in LinkedIn. She apparently sent an email to Kevin and only then did he reach out saying that we would need to contact their attorneys if we need to communicate. I did and they never reached out. We feel scammed and that Lennar is taking advantage of the fact that we don’t have the money to hire lawyers to fight their lawyers. We just want our deposit back so we can move on with our lives.
Reviewed Nov. 8, 2023
My purchase experience with Lennar home in Mirada Community in San Antonio, FL is horrible. Myself and my friend wanted to buy a townhome. I talked to sales person as a package deal for 2 same sq feet town homes under construction with same original price and negotiated the price. I have submitted the paperwork first and my friend submitted an hour later. Sales person said I got lowest price and my friend need to pay little more as his paperwork delayed and for every sale the price will increase. But they shocked me by selling 8k lower to my friend. I felt like they punished me by bringing another person for the sale and misguided me on direction of the price. I have asked to cancel the agreement but they don't want to do it. Stay away from Lennar.
Reviewed Nov. 7, 2023
After only 3 years owning, and just one year living in the house fulltime, have had to replace "upgraded kitchen package" refrigerator, dishwasher... Front walk settling... Bad drainage/water settling on rear patio... They cheap out everywhere they can in the build. Our first new build home - very disappointing!
Reviewed Oct. 30, 2023
I purchased a home from Lennar in 2021. We approached them in Feb and secured by March. We were excited for an Aug close. Then, every deadline and timeline got accelerated at their whim to three months earlier, at the end of May. This alone put pressure on us from a financial and functional perspective. At every turn, corners were cut and issues were dropped due to the compressed timeline and changed closing date. We were allowed no input on the build and were chastised for being concerned that the three-month-accelerated close was unrealistic due to 3 weeks of rain and building materials concerns.
Perfect example of issue, the workers were literally urinating in the bathroom showers before they were finished out and water available, producing a rather nasty odor and unhappiness from us. There was little to no oversight, with us catching this and many other challenges, as we were excited and visiting the build site regularly. In the end, many times we were just told that was how it was. We were told that we could walk away or just accept it, and this after we had put into play momentous changes to facilitate moving ourselves, 6 children, 4 dogs and a cat. Yeah, none of that moves on a dime.
Even the last finishing pieces were a challenge, with the sprinkler system installed after the finish and smooth of the yard, producing large ruts. When mapped against the install map, it did not even remotely resemble what had been planned, with zones moved, two not installed and several heads broken. Final finish on the yard was done durng a three day rain, which then exacerbated the rut-issue with the yard and resulted in sod movement, leaving a patchwork yard.
This was the original install. It reflected the entire process and issues with the accelerated build, all driven by a desire for the builder to close early, at our expense, for their profit/bonuses for the quarter. The icing on the cake came from the build materials, which is the most disturbing item of all. The windows used come from Avanti. One of these windows has already broken seal, shown by condensation within the window. This is not an electronic item with a 90 day warranty. This is part of a 100 year house, which part generally is warrantied for an appreciable portion of the life span of the house. After-market windows that I have ordered for other houses have been warrantied for 10, 15 and 25 years, as I have been a long time home owner of many houses. This was my first new build and was a bad experience.
This defective window had a 1 year warranty from Lennar and a 1 year warranty from Avanti, and it is now out of warranty after 2+ years. It failed, because it is defective. We have to replace a window on what is still a brand new house on our own dime, because the window was faulty and the warranty laughable. This is just one example of bad build materials choice.
Simple statement, I will not work with Lennar again. Their issues are driven by protocol and process, which are focused on their profit margin and bonuses at the expense of the product and the customer. It is systemic and systematic, preventing their employees, whom directly interface with customers, from really helping or having an impact. This insulates the policy makers from the impact of their decisions, but destroys the rep of the builder. However, these policymakers are bonuses beyond those front-line employees.
As an aside, I would never buy a window with a one year warranty, and I can not fathom why Lennar put such a cut-rate product into our house, other than to cut costs unacceptably and rush build. Not even a tract home builder like Fox and Jacobs would rub the risk of buying such low quality and warrantied product. Avanti windows is not an acceptable manufacturer, and Lennar's choice of them is suspect at best.
Do not go with Lennar. They make choices at your expense, some of which you may not discover for years, well after they have washed their hands of you. I am beyond disappointed and disgusted, as every single interaction was like this. We even had a problem with closing, as they had made a numbers mistake that we had to be responsible for rectifying, luckily that we could. Again, avoid the bad experience. Avoid Lennar. Wish that we had.

Reviewed Oct. 25, 2023
Where to begin… purchased Lennar home in Venue at Longview in New Egypt NJ in June. For starters, from the time we shopped the home to time we closed on the model we settled on and because we had moved to another property in the development, Lennar had cut many of the original amenities with many being petty. Such as, soft close on cabinets, having to pay additional for a refrigerator and washer dryer, no rack in the laundry room as shown in the model, no Ring system. These items one could let pass. However here is the fun stuff:
1. Completely lied, omitted, misrepresented what a PILOT program tax abatement is, which they are still advertising. Currently attending township meetings complete with attorneys and state representatives to get this reversed. They put the responsibility on the homeowner. They make it a practice of pointing fingers.
2. No water pressure at all. Again, Lennar is excellent at pointing fingers and giving vague answers. There is no definitive answer given to when/if we are getting proper pump stations. The secret answer is, "what we have is the bare minimum of what is legally required". How’s that for sanitation and health and safety?
3. Warranty on appliances and HVAC. It's owner responsibility to register these items. Did you ever??!! You buy a brand new home and the builder doesn’t execute the warranty. Which brings me to the next gem.
4. Because the brain child that named the streets in this development didn’t conduct due diligence, the block I live on has the same name as 2 other streets in New Egypt. This has caused delays in mail, lost and undelivered packages AND an inability to properly register my appliances which impacts me financially should there be an issue with performance of the product.
There is absolutely no benefit to buying from Lennar vs any other builder. I will not be recommending Lennar nor would I ever purchase from them again.
JoanneNew Egypt NJ
Reviewed Oct. 19, 2023
The was filthy when I closed; as a walked in I noticed bubbled & popping flooring. The foundation is not level. There chips in the granite counters & cabinets; windows are leaking; gaps in the siding; even the toilet paper holders were missing. Called, called & called. All Lennar would say is that things are within tolerance! When ask to speak to someone further up, they they will relay the message. 16 weeks & no phone call back.
Reviewed Oct. 7, 2023
We bought a home in Lennar's Woodbury at Emerson Ranch community in Oakley, CA. A week after signing the contract, they dropped the price in move-in ready homes by 22k but did not adjust the price for us. That kinda explains they are among the worst builders in USA.

Reviewed Oct. 6, 2023
Before you should deal with Lennar be aware that Lennar is 2nd worst builder in USA in terms of customer satisfaction. I got to experience this firsthand. I signed a purchase agreement on a home. A week later they dropped prices on similar homes by $22K. We requested them to adjust the price as any decent national builder would do. But Lennar doesn't give a ** about you once you are trapped in the contract. So they denied. Never again in my life I'm doing business with this company. I advise you all to also add price drop contingency in your purchase agreement if you decide to deal with the devil or better yet stay away.

Reviewed Sept. 29, 2023
Husband and I bought this property September 2018 and I am going to have so many issues and repairs to do when we sell it. First please make sure that anything property manager says, follow up with an email. So many empty promises. My kitchen cabinets are very cheap. They were not the ones that was at the design center. I am not able to use my hallway tub because it leak down to the basement. The pipes were not properly installed. Exterior steps are cracked for the third time. Oh and the part I am so distraught about is my baseboards are not real wood. I can't make this up. So many issues with this house.
Reviewed Sept. 27, 2023
Lennar is by far the worst builder ever. I'm at home, it's 2 years old. And it looks like I lived there 40 years. The steps are coming apart, the floors are lifting Windows are loose, nail holes are everywhere. I called and text an email for a repair and to no Avail. They refuse to service me. This is by far the worst investment I've ever made. This is just a honka junk.
Reviewed Sept. 20, 2023
Lennar is a company that needs to be shut down completely. America is failing us by keeping crooks/scammers like Lennar as a business in America. My husband & myself were first time homebuyers & save every penny to purchase our home. The sale team at lennar will lie, cheat & promise you the world just to get you to purchase their homes. The home are cheaply built with materials seem like they found them in the dumpster or picked up at the side of the road. Our home has so many issues that I know it was not built up to code & they have everyone in their pockets to turn a blind eye. My entire right side of house wall is built crooked & they tried to hide it by laying sod on the wall.
Yes they actually had a construction manager that did not care which homeowner is going to have a 30 year mortgage to pay for a house that is not even worth 100k. The building inspectors everyone who had a hand in this needs to no longer have a job. The shareholders are smiling all the way to the bank while new lennar owners have nightmares & endless issues inside & outside the home. Try getting them to fix the issue! Same sorry trades that did not do it right again back in your home doing the same terrible work. Lennar is getting people to work under the table with no skills to build & slap a house together like a 5 year old & give it to hard working Americans to suffer.
Why is it a everyday average man steals they get caught & go to jail for petty theft but lennar out here robbing the world & not even a major investigation can begin to help get theses homeowners at lease 200k back because the houses they built is worth nothing more than 90k & even that is way to much for my home. I am never going to let this go I am going to be the one homeowner that they wish they never screwed. Lennar team gear up because I am going to have the biggest team of lawyers on my side. I am coming back for at lease 200k of this mortgage I got stock with. Stay away from Lennar Home/mortgage. If I have no other advice please save yourselves the stress, heartache, anxiety, high blood pressure!!!! They are the worst!!!!
Reviewed Sept. 19, 2023
Brand new house… what would most people expect?? My son scraped and saved to buy his first home and purchased a Lennar home in Forest Grove. He’s been in a month… so far the shower in the master bath is cracked, (builder says, "There is another shower you can use"), floor in the bedroom had to be torn up because it wasn’t done correctly, wiping spots on the walls (caused by people in the home ‘fixing’ things) basically wipes the paint off the walls. How is this ok?? Getting things fixed is a struggle if it will be fixed at all. It’s so hard for young people now to purchase a home and when it happens I would hope they would feel accomplished and excited not remorseful and feeling cheated.
What happened to companies wanting to be ‘the best’ and having pride in their product. I am so sad that such an accomplishment for him has turned out to be such a disappointment. Lennar… maybe show that you can be accountable for the homes you sell! These young kids work so hard for home ownership, which used to be the American dream… shouldn’t be a regret. Remember word of mouth can make or break a company regardless of how big you are.
Reviewed Sept. 15, 2023
Walls crooked, walls dented in. Facia not done, tile not spaced properly, calk around light switches, screen broken. Slider dented in, the contractors even tell us how bad it is. They won't come and fix it when scheduled. DO NOT PURCHASE HERE. NEIGHBORS ARE HAVING SIMILAR PROBLEMS.

Reviewed Sept. 12, 2023
Brace yourself if you decide to buy a house from Lennar. Their sales team will tell you everything about their perfect new constructions to convince you to make the purchase. However, in reality, you might end up with a house riddled with defects, including broken appliances, no power, a garage door that won't open, and many subtle differences from what you saw in the model house. For instance, they replaced your open window with a sealed one, changed the soft-closing cabinet to very cheap quality hard-closed cabinets, and canceled your rain gutter installation. They will tell you many ridiculous excuses, including their company running out its budget. They also convey an attitude that if you are not happy with these changes, you can withdraw your offer and lose your deposit, they always say that they have so many prospective buyers waiting in line. (Which is also a lie.)
Ironically, we just moved into our newly constructed home and found there was no power in the two bedrooms and the laundry room. We submitted a request, but after three weeks still no technician or their customer care team has come to fix it. We are very disappointed to have discovered so many defects in our newly constructed home after closing, and there has been no response or willingness to solve the problem from the builder or customer care. We truly regret buying a house from Lennar.
Reviewed Sept. 11, 2023
Stay away from this neighborhood not because the homes; it because of the unprofessional service I received. Bryan is the salesperson there and he switched the price from the website and increased it on our paperwork and lied to me, my wife and realtor about it. Then became very unprofessional and disrespectful to my wife and realtor (which is a female) when they questioned him about his sales practices and how unethical he was doing things. We tried to go to his boss, named Tanner; and he was just as rude and unprofessional. Therefore, we contacted the corporate office and no response and it’s been over a week. I recommend for everyone to stay away from the property because of the salespeople! I am warning you; do not go through the headache we just did. I have requested my earnest money back and I will NEVER look at another Lennar property again.
Reviewed Aug. 18, 2023
The construction process of our very first home went flawlessly thanks to our construction manager Robert **. If we had a question or concern he was quick to respond and address everything. He runs a very good crew and our new home looks absolutely amazing. Thank you Robert for helping to make our dream come true. Y’all give this man a raise!! He’s definitely someone you can put your faith into and not be disappointed.

Reviewed Aug. 1, 2023
We just bought a new home from Lennar and loved it from the start. Upon moving in, we found out a few lies that were told about amenities, lack of quality build, cheap appliances and terrible warranty. First of all, when looking to buy, we were told about certain things like “The Club” and retail shops in the community and so on. Well, these don’t look like they are happening.
The quality of the build itself is below average. I guess you should go over with a fine tooth comb on the walk through prior to closing and be ready to not have everything corrected by closing. If it isn’t perfect, I would say walk away. Windows spaces were all different sizes, fuse panel panel breaker kept tripping, garage door track not aligned, poor interior paint job, missed paint areas, and so on and so on. They also provide the cheapest appliances they could put in. They may look decent but they are cheap. Be prepared to upgrade them very soon.
Also, once moved in, be prepared to submit warranty claims. However, also be prepared to wait more than 2 weeks to get anything done, if at all. Customer service reps for the warranty are terrible and can’t schedule things correctly. First after a week or so from filing the claim, a virtual call comes to “troubleshoot” the issue then you have to wait a week or so to have a rep come out. If you have another choice of builder, I would suggest looking at them and staying clear of Lennar.
Reviewed July 30, 2023
Vivian NV. We purchased our condo. We were able to select our flooring, tile and carpet. They had an awesome inspection team. Gygorgi in the sales office. Chris is the contractor. Chris and Brian went over any issue we had and Joe came to inspect. All things pointed out were being address and completed. Just before signing off. Chris walked the property with me once again. I was fortunate enough to purchase in Cortona in 2020. Great experience. They also made corrections.. I don’t have anything negative to say for Terra Bella. Thank you again Gygorgi, Chris, Brian along with the workers at the design center Darion. I couldn’t be happier. I know they still have some touch up to do with the complex but that they are finishing. My Cortona home is awesome. My only issue is getting use to the heat so my plants don’t die..
Reviewed July 24, 2023
We bought a home in 2018. The tile is cracking thought out the whole house and they claim that this is normal. The tile does not just crack. I believe this is foundation issue and they do anything they can to not handle warranty claims.
Reviewed July 19, 2023
We purchased a Lennar home and first they kept putting off the closing date and then we had to rush to sell our previous house because Lennar somehow missed the multiple time we told them that the purchase was contiguous on our sale. Over a year later, we're still waiting to have the issues found in our original walkthrough fixed and our "first year" nail pops guarantee is being questioned, not only do we have to argue about the unfixed original walkthrough problems but every "nail pop" is challenged and then the least amount of effort is barely given.
To make matters worse, Lennar set up the HOA and "conveniently" included that fences must be 3 feet inside of the property lines so that Lennar would not be responsible for damages to the fences if the needed to fix drainage problems. As a consequence, we have lost 6 feet of our property and the problems with drainage have not been addressed.
First of all, they removed any fertile soil and replaced it with a mixture of clay and sand that resembles concrete and placed poor quality sod over it. So now I've not only lost over 600 square feet of property that I paid extra for because Lennar didn't want to replace any fence I put up, but they still have not addressed the drainage issues that they claimed the reason for the loss of property was for. I really do not feel that Lennar provided the house and property that we paid over 600,000 for with an additional 50K for Lennar's taxes at closing for. For the sales price alone, I would expect much more, but then to be stuck with the company's expenses, I would think that a modicum of customer service would be in order.
Reviewed July 19, 2023
BUYER BEWARE ON LENNAR HOMES. I have never posted a single review and do not have any social media, but I felt like I should warn any potential home buyers about a company called Lennar Homes. My adventure started when I had to move my elderly parents in with me due to illness. My current home is a modest 1800 sq ft 3x2 and certainly not large enough for four adults and two dogs, so I was excited to learn about NexGen housing offered by Lennar. I live in Phoenix, AZ. In late March of 2023, we found a community still building called Dobbins Village in Laveen, AZ.
I wasn’t a huge fan of the salesman, Joseph, but tolerated his arrogance and hubristic approach to sales. I should have seen that red flag but was blinded by my living situation. After all the sales BS, being spoken to like a five year old, and being told NO more time than “yes we can” for a unit costing more than 630k, we found a home, put down a 20k deposit, and proceeded with the purchase. We were coupled with a Lennar lender, Christian. This dude was AWESOME. He more than balanced out The Joey effect and I thought with Joey in the rear view mirror we were gold. The house was being built and we would close on 7/26/23.
I unexpectedly lost my job of 7 yrs on 6/15/23. For anyone reading this in late 2023 or beyond, you should know the economy was in free fall, so losing my job was not only a surprise, but quite painful. Regardless, I notified my Lennar team as most folks will not lend to the unemployed, an obvious summation, but one that would be pointed out to me several times as I was job loss shamed trying to work out a deal with my deposit.
Joey, of course, was less than empathetic and actually could care less other than the fact that he will miss a commission. I was later passed to the Lennar Area Sales Manager, Joanne. This woman is a piece of work. I thought Joey was bad, he was a saint compared to Joanne. This post is already too lengthy, but after one more round of job loss shaming, now being spoken to like a 3 year old, and being buried in contractual blather, I just wanted to work something out with my deposit. Needless to say, Joanne was less than helpful, completely void of any humanitarian effort to help me cope with a job loss and this process, and even went so far as to suggest she could possibly help extend my purchase to find a job and complete the deal if I was willing to commit another 5k to Lennar. Again, in 2023, jobs are not falling off trees to qualify for 630k + home purchases.
Realizing I was going to make less progress with Joanne The Great, than with King Joey, I hit the web and reached out to Lennar HQ in Florida. I E-mailed, called, left several VM to both the co-CEO, Jonathan Jaffe, and Ian **, The Sr Manager Financial Reporting. Based on Lennar’s corporate org chart, and having dealt with their local AZ employees, I was dubious that I would hear anything from a company that would employ the likes of Joey and Joanne. After a week of trying to make contact, I think I have to wave the white flag and kiss my 20k goodbye. Why? Because it is all business and profit for Lennar. You are not a customer, you are not family, you are not welcome…you are dollar signs. I am a regular guy who believes no deal is a good deal unless everyone is happy. I am not only unhappy, I am lighter in the wallet from this experience. If you choose to purchase a home through Lennar, BUYER BEWARE…

Reviewed July 19, 2023
If you're looking for a builder who puts in cheap and discontinued item in their homes, welcome to Lennar. If you're looking for a builder who literally after 3 years has not finished the landscaping, welcome to Lennar. If you're looking to use the pool that Lennar eventually built but still not able to use, welcome to Lennar. If you think you're getting quality but u find out it’s crap, welcome to Lennar. To start the thermostats they put in are be replaced by homeowners because they are the cheapest Honeywell makes. If you think you're getting a complete home internet in your home you're not, Lennar puts in a discontinued Ruckus system. It junk. Many are being replaced at the expense of you guesses it by the homeowner.
If you want a builder to lie about the size of the pool pick again Lennar, we were told Olympic size pool, instead we got less than half of that, and 3 plus years later still not able to use it permit issues. Permit issues is a favorite word that Lennar loves to toss around. I could go on and on, if you're thinking about Lennar read the fine print, this builder is the best at procrastinating and out and out not keeping their word. Would I buy again a home from Lennar, oh hell no, save yourself a lot of headaches and frustration find another builder.
Reviewed June 29, 2023
My experience with Lennar Homes left me very disappointed. I contracted to purchase a condo that was under construction. As I saw the level of finish and quality of both products and level of workmanship, I was not happy. I asked if I could pay for any upgrades and was told no, which I accepted. I also have two people in my family, my daughter and mom, who are in wheelchairs. I asked if the downstairs powder door size could be changed to make ADA accommodations and Lennar refused, which further disappointed me.
Then, two weeks after going under contract, Lennar marked down the other end units like mine, $28k. Not only was I going into a house with very low grad finished for the money, I was going to have to renovate a new home to make it accessible to my family members in wheelchairs, and I was going to move into a new home and immediately be upside down in equity! All of those issues made me decide to back out of the contract to purchase.
I was also turned off by all of the expense that Lennar spends on their legal team, all the documents and purchase agreements, docs signed to visit the property, etc.. It was very excessive. I wish they would stop spending so much on litigation mitigation, and spend more money on giving their buyers a better quality product and some consideration for home buyers with special handicaps. Also, after I asked to be released from the contract, Lennar kept my $5k deposit....
Reviewed June 12, 2023
All the negative reviews freaked me out, so I wanted to give my experience & offer some balance. I don't doubt the reviews written reflect real experiences, but it definitely would have helped me not panic if I got to read both positive & negative experiences here. We moved into our new build in San Diego late May 2023 (about 2 weeks ago). The building & closing process were surprisingly smooth. We even changed lenders last minute & everyone really rallied together to make closing deadlines & help us not get charged any late per diem fees.
We found everyone to be very communicative and professional. They fixed just about everything we nitpicked about in our walk through. So far everything has looked like good quality workmanship. Given that Lennar is the second largest builder in the US & we got a fairly good deal buying during one of the earlier release phases - we're okay with some thing we consider minor flaws (grout work isn't perfect, some steps on the stairs creak, place wasn't as clean as promised - but still pretty darn good & nothing we couldn't easily clean).
The thing that made me panic was that a clog in the mainline made everything upstairs stop draining & backed sewage into a tub. We didn't hear back for 10-12 hours when we called the emergency line so reading how many people said they don't care once they've sold you the house scared me. But I called again and they jumped right on it, multiple people checked in, they sent a plumber (Zack) who was awesome & so thorough & even explained & showed us everything as he worked & fixed the issue so fast, & everyone was so apologetic that our first call sort of fell through the cracks. We also understand that with a new build, we're breaking in everything & it's not unusual for issues like our plumbing problem to happen - so we're very grateful for the one year warranty & how they came through with this. We really love the design, community, & our home. The appliances are all new & high quality. Time will tell how everything holds up - I'll update down the line.
Reviewed June 7, 2023
We have not had a good experience with Lennar, if you have another option, please pick that. Their quality is poor and they are absolutely not flexible with ANYTHING. I can go on a whole rant about them and what happened but this is the gist.
Reviewed May 24, 2023
My wife and I purchased our house in 2020 at Zanjero Trails in Surprise AZ. During the pandemic when supply chain issues were prevalent and homes were being built in 8-12 months ours went up in 5 months. Our experience from then to now has been a nightmare. Just a few instances were 21 of 27 months without the use of our master shower due to 2 full demos and 2 partial demos. Extremely poor workmanship issues on pretty much every trade that entered our house. Over 200 days of trades working on our house in 27 months along with 50 or so no call no shows. We were displaced from our master suite for at least 6 months and even had to move completely out for 11 days.
Our countertops took us over 2 years of fighting to get replaced. Our tile floor has grout haze from original installer. No tile left from before day 1 and up to 10-15 defective tile. We paid for super luxury platinum upgraded tile for $15,000 and could have had better tile at the local landfill. Super luxury upgraded platinum garbage sounds about right. Customer care reps went to other house build sites over the next 18 plus months to try and find matches for our tile. No matches found! Of course they did not check the mfg warehouse that had 12,000 pieces of this tile and possible tile lot match since before we bought the house set aside just for Lennar. Multiple inspections by the same inspector and different conclusions but no replacement or refund.
Lies by customer care to the roc stating we and inspector agreed that tile match was found but recorded conversation states otherwise. Upper mgmt does not want to do the right thing and refund our money. Even after our 23 month mark roc was called for an inspection to find 16 directives to fix. This after the 200 days of trades in and out. Yes 15 of 16 were fixed but those 15 items almost all look worse than before. Terrible builder and there is about 10-15 reviews worth of details, pictures etc. Stay aware when dealing with Lennar. They will tell you what you want to hear but do what they want and act like you are victimizing them. Very unprofessional and untrustworthy.
Reviewed May 23, 2023
We purchased a Lennar Home in Florida last year. At closing, we had a bunch of minor things which were fixed before close, however, as soon as we signed the paperwork our new lives in our new dream home turned into an absolute nightmare. First, came the massive slab leak, a result of undoubtedly rushed and shoddy workmanship. Almost half of our wood flooring had to be removed, they drilled into the cement, and with every warranty claim we got further from having our home back. We had to take off tons of work to watch trades in our home as they (by their own admission) had been told to cover, rather than fix the issues caused by the disastrous flood. If we didn’t watch them, the work would be a quick fix, not ever a real one.
Our entire home was covered in plastic, cement and wood dust was everywhere, the noise was unbearable. Every “fix” seemed to cause more issues. They move the fridge to replace flood-warped floor and crack the counter simultaneously damaging additional previously undamaged floors and on and on and on. Warranty people stopped calling us back or communicating in any way. Trades were frequently hours late, left early, or just never showed. We have now been in the home for 1.5 years and are STILL under construction from a slab leak from last year. We have tried going up the ladder and have been met with lies and platitudes, never solutions, never quality work, never something completed correctly. We were left in sometimes uninhabitable conditions without any hint or offer of help from Lennar.
As I write this, I can see several holes in my floor as the flooring guy last week left mid-job… again. I have my air purifiers working overtime because of the dust. I just had to reschedule yet another work call because maybe they are coming to fix something that should have been done over a year ago. I have moved with the military throughout my life and I thought that this, my 20th move, would be the most exciting and easy. This has negatively affected my marriage, my business, and my health. In the time we have waited in vain for repairs, dozens of other houses have gone up in our neighborhood. I pity their future owners and anyone who buys the abysmal construction quality and negligent customer care you will receive as soon as you sign with Lennar. ZERO STARS!
Reviewed May 21, 2023
We purchased our $810k home in December 2021, since day one we’ve had nothing but problems, leaking. Tiles coming loose from the subfloor. Exterior areas of the home improperly painted. Every footstep on the downstairs and upstairs floors illicitly creaks and cracking sounds. Customer service issues, being lied to and feeling very disappointed with our home purchase.
Reviewed May 9, 2023
We selected Lennar because the homes were new and in our price range. The area was also our choice. We had been driving with a truck, a trailer and two cars for two days so were pretty exhausted when we got here. We drove into the community and went to pick the keys from the office. There were no keys. They had not even cut keys for the home and the only one available was the master key of the contractor. He let us have that key to get in.
When we got to the house we had a huge surprise even before we got in. The lawn had turned into straw. No grass at all. Apparently our neighbor told us that they did not have any electric connection so they never put the sprinklers on and the grass all died. It was terrible. We opened the door to the house and the house was all dusty and dirty. The workers had not given it a proper clean. The front concrete was fractured and so was the lanai. The Lanai has to be resurfaced and the lawn has to be pulled up and redone. The garage remote does not work and the panel is open and its wires hanging out.
We tried to get in touch with our sales agent Austin but he was nowhere to be found, he had lied to us about the whole experience. One of the showers had a blockage and the water was bubbling up. We spoke to the Contracts manager who promised us that he would take care of all the shortcomings. We have been here for over a week and so far the only item on our unending list done is the shower blockage. I definitely will not recommend Lennar to any of my friends or family.
Reviewed April 29, 2023
Lennar gets a zero in safety and security. We bought in to the gated community idea. We have 3 entrances in our Lennar-controlled community. Two have gates, unguarded gates that are open 7 days a week and the other has no gate at all.
Reviewed April 12, 2023
I have been in my townhome 1 1/2 years which I bought brand new. After the year mark was up, things started breaking. In the past 6 months, I had to redo electrical work. My fridge was going out due to poorly wired outlets which all had to be replaced. The kitchen cabinets are VERY poorly built. ALL the townhomes have issues with cabinet doors falling off. ALL hinges had to be replaced due to the poor work. The kitchen faucet was leaking and had to be replaced. The latest is that I need a new circulating pump. I should not have all these issues with a townhome that is barely over a year old. My electrician told me the breaker box was a mess and VERY poorly wired. BEWARE before buying! Also, repaint your townhome. The paint shows EVERY mark since flat. I had no idea I needed to repaint the entire home. They use cheap labor and it shows.
Reviewed April 4, 2023
Our floors creak everywhere. Our roof looks like a patchwork quilt. The interior paint is like chalk. The whole process was laughable. Lennar’s response is nil. Save yourself! The neighborhood after a year looks horrible! Their business model is crap at best and I cannot believe we fell for their **. Everything is included. Everything is total crap. Nothing is square in this house. I can’t believe we did this.
Reviewed March 24, 2023
Lennar takes shortcuts at every turn. Things are not done or subpar materials used to build the home, things you’d never think to ask about until you live there. Or items aren’t included which you’d just assume should be included. Example—in Houston, no dehumidifier in AC, no garage door opener included. Just moved in this month and regretting the purchase.

Reviewed March 19, 2023
Read the Lennar contract. Read it before signing. We were about to buy a home not yet built. No way I would ever sign such a document. Read the Disclosure paragraph 8 and 9 of page 5 of 12. If you sign after reading those paragraphs, you deserve what you get.
Reviewed March 14, 2023
I looked at a model and could not get the sales people to tell me if it was for sale and when it would be available, and could not get a straight answer. They try to push you into a lot they have for sale and really don't want to talk about the models. Very frustrating.
Reviewed March 13, 2023
Never ever buy a Lennar house. I have bought it approximately 5 months ago, and Am absolutely disappointed with substandard workmanship of the house. 95% of cabinets in the house are damaged, doors are warped, there are random holes in the frames and doors. Warranty department allegedly taking care of them. It has been 5 months since I closed.
Carpentry work is awful awful awful. Gaps in baseboards; some gaps are simply caulked; walls are uneven; corners in the walls are already cracking; holes in door frames filled with filler and painted over without even sanding them. Paintwork inside the house is awful as well. Doors are painted without even sanding them first. I can even scratch my hand by touching the rough door. Primary shower supposed to have glass enclosed shower. However, builder changed the plan and build wall without glass. Shower looks absolutely disgusting. I have never knew that they decided to change the initial plan. That being said, the house that cost me $450K looks like the kitty project of middle school kids. Awful. Substandard. I don’t even want to live there. Never ever buy a Lennar home, no matter what incentives builder will offer to you.
Lennar Homes Company Information
- Company Name:
- Lennar Homes
- Website:
- www.lennar.com
