Lennar Homes Reviews

There is absolutely NO reason why you would need to use caulk on the flange when installing a toilet. This was classified as a CAT3 leak (Black Water) and leaked under the tile into the vanity, in the wall, into the carpet in the next room. Countless items have to be replaced. Because of this I'm out $1200 for my deductible and whatever my premiums will be when my insurance goes up for filing a claim. I've had other issues with this house and it all circles around craftsmanship. Never ever again will I own another Lennar home. We already planning our escape.

I have experienced so much aggravation and anger in dealing with this builder that I do not have the energy to list it all. But, to summarize it, after you move into your home you will notice errors and mistakes that you didn't notice during the move-in inspection. And, their reaction is to stall, refuse to correct them, or say it wasn't in the original agreement. What they are experts at is "slow rolling" their response. They aim to stretch out the time pass the one year mark from your purchase date of the house. After one year, they will claim their warranty is expired and want to refer you to your personal homeowners' warranty, which can cost you cash in deductibles and service calls.

As an example of one of my experiences, I have put in a service request for the same issue 3 times: They installed mixed fixtures in 2 of my bathrooms which I noted during my walk-through inspection (oiled bronzed light fixtures and towel bar, with brushed nickel/silver faucets and cabinet knobs; it looks awful). After waiting 3 months, my 1st request somehow got deleted from the customer portal, they claimed it must have happened accidentally when they updated their website. I had about 7 issues at the time and had to re-enter all of them. After waiting another ~2 months, I received an email that the bath fixtures request was closed, stating they tried to contact me on 3 occasions but got no response.

Knowing this was not true, I asked when, and they provided dates from their "records." This was a lie. I guess no one told them that cell phone companies today actually provide you with a list of incoming calls. My records reflect that for those days, and the days before and beyond, there were no calls from Lennar. In fact, ALL of my calls were from family members! Then the following happened: Lennar informed me that my fixtures were supposed to be brushed nickel. I contested stating I expected them to be bronze. After another month, the customer service rep handling my case emailed and said they found the paperwork confirming that they had "found my fixtures" paperwork and they were to be bronze.

They replaced the sink faucets and knobs, and told me that the the rest was on backorder. The rep I had been working with quit and the work stopped. The next rep contacted me stating that the fixtures were Not supposed to be oil bronzed, but, brushed nickel. By now, the bath looks even worse because now the entire shower is brushed nickel and the rest of the bath is oiled bronzed. On April 1, 2019, my husband received an email from Wilmary **, Customer Care Team, that the work I wanted, changing my bath fixtures to oil bronzed, was not under warranty and that they were closing my case.

I responded immediately that if the bath elements were indeed supposed to be brushed nickel, then I request they make everything brushed nickel, but not leave it with two types of fixtures. As of today, June 14, 2019, I have not received a response and have not been contacted since the April 1, 2019 email that they were closing my case. They will not respond to my emails or phone calls. I have purchased houses in Georgia, Pennsylvania, Virginia, and Florida - all brand new homes. This is the only builder I have dealt with that has shady, less than honorable business practices. I am surprised that the State of Florida allows them to keep their business license.

The first problem was when we went to design studios, they made us aware that those promises were not accurate. We could not have those things because it was far beyond the incentive value. 90 percent of the promises from the door was voided. We debated with the sales rep, design studios, and the management, and decided that we just wanted to go forward with the process. They just was not honoring their promise due to the miscalculation of the sales rep. Shortly after, they decided, that they would give us a garage door opener with the refrigerator that we wanted.

When that time came around, the sales manager (Jen) decided that the sales rep miscalculated on that as well, and told me she could not honor that promise. I then informed her we already signed a contract and that she had no choice but to honor it. She then told me that if I didn't sign a new contract that she would void the contract and refund my money for failure to comply. After several letters written by both my realtor and myself, along with phone calls, they decided that they would honor the then active contract. Such a headache. Why threaten a veteran and make the process difficult. There are veterans with mental sickness that can be deeply affected by Lennar tactics.

Current problem: Close to July 1st, and the house is 95% done. I'm beyond excited. I get an email form the closing coordinator informing me that I will now be closing the end of August. I called her and asked if this was a mistake. She told me no, it's accurate. I explained to her that I was told I was closing July 1st, and my lease on my apt is up July 31st. I have nowhere to stay until the end of August. She said that she was sorry and there is nothing she can do. I asked why was I told July 1st. She said the sales dept are not authorized to give the buyers a closing date. I asked her how do you expect to sell homes you are building to anyone if you don't give them a closing date. What are they suppose to say? "Hey, we are building your home, but we don't know when it will be built". That's ridiculous. She seemed cold and passive.

So in conclusion, I'm a Veteran using my VA loan, first time home buyer. Made several promises, promises not honored. 4 months house being built, but given a headache the whole way, threats, and finally home being pushed another 6 months to make it a total of 6 months for me to finally close. The worst experience in my life. I will be contacting BBB, Department of Veterans Affair, Executive, and Management of Lennar. There has got to be some protection for home buyers.

They then came back and removed the cabinets (in the process ruining my cabinets even further and breaking the latch on my oven), took apart the dry wall and then installed new drywall. My walls are STILL messed up, my kitchen cabinets are STILL DAMAGED and some parts are actually missing and this has been a year now. I’ve hired a lawyer, written emails, made numerous emails, and have gone to the office in Tampa numerous times as well. All to get NOWHERE!!! Lennar has been avoiding my calls, emails and my issues that they’re contractually responsible for. They aren’t an honest and/or trustworthy business and don’t fulfill their end of the contract!!! DO NOT purchase a home from them! They hire subpar contractors who drink alcohol while on site, they do shorty work and give you a subpar product and take your money and leave! I’m still waiting on yet ANOTHER call back and have YET to receive it!

HOA won't do anything, city won't take any responsibility and Lennar also won't. So it's me who has to pay for all the damages caused to my property. I end up paying over $1200 so far for all those damages caused by Lennar to me and it's very unfortunate that how they just deny all claims. Their company is based on greed and wicked people who has no respect for others.

The Lennar Representative seems to only respond when I repeatedly ask for assistance. They have failed to provide me with any receipts from the any of the contract work that has been completed and continuously insist that I confirm completion of work when the work has not been done correctly. So because of my frustration I have taken to the consumer complaints websites hoping this will get some attention. I just want my home repairs completed expeditiously and done correctly. I am dissatisfied with how this is being handled thus far!

Other issues are the microwave blower doesn't work, the driveway has cracks and holes in the concrete, the grading of the backyard isn't level causing enormous amounts of water to flow towards the Lanai and our patio doors. The house wasn't painted properly, there are blemishes and places where this new house should have been painted the same. The cabinets have been stained and blemished from the condensation because the microwave blower isn't working. Floor tiles are cracked and haven't been replaced. The front door was to be replaced last July which hasn't been done.

All reported to warranty. Engineer has come out once last year & warranty has concluded it is cosmetic, and will not repair anything. I waited a year, opened another claim, same engineer came out and now waiting on warranty company to decide what they will cover or not cover. Several homeowners in this community all have foundation complaints and issues. Subpar contact work, poor customer service & they offered remediation at $1000 an hour. Claim in 2018, nothing done. Claim in 2019- still waiting. 10 year warranty ends in 3 years. DO NOT BUY A LENNAR HOMES. You will regret it.

I then hired an engineer and he advised the bow is greater than 5/16 inch and is growing and that there is an immediate construction issue becoming worse. Lennar’s stance is they had an engineer look at the issue and it is not their issue. I am now in the process of legal counsel. I will never purchase a Lennar product again. Extremely disappointed in Lennar’s lack of standing behind their product and warranty. The simple and right thing for them to do would have been to do the right thing and fix the construction mistake, honor their warranty and keep the customer. Instead... Big mess, big problem and a noisy unhappy customer being forced to utilize the lawsuit process. Don’t buy Lennar!

Please abide yourself to some ethics when we are spending our hard earned money on buying homes. It's just a matter of cabinet frame for you. I made a mistake on not withdrawing my contract and also closing my home without these corrected. The only option that you guys left me with is filing a complaint against you as i have all the conversations regarding this Kitchen cabinet frame. I would never recommend anyone even in my dream to go for Lennar Homes.

Several times we were asked to sign forms that didn’t seem right but were told it was fine and to just sign. We did until the last time we refused and this really pissed them off. We were threatened by Lennar sales that their attorney would contact us. The Reno division president finally called us and agreed to let us out of our agreement but they were keeping our $5k! What a shady and ruthless company. We left Carson City because of Lennar!

I then talked with Tami in regards to the documents. Tami provided me with the Purchase agreement via a tablet! She stated that she was unable to print any documents, due to the printer being out of ink. As I was reading through the contract, Tami began to rush me, stating several times that she had a long day and was hungry. She said that she had not eaten all day and was ready to go home. The contract was over 70+ pages, mind you. As I'm continuing to review and sign the contract. Tami continues to rush me in a passive aggressive manner. I was then told by Tami that she will email me all of my documents, and if I had any questions to call her and she would go over them later.

She never went over the contract while I was in her office. She never provided me any hard copies of any documentation. She never discussed the fact that I did not have a grace period to cancel- for any reason. She never mentioned that my earnest money was NON-REFUNDABLE! Less than 48 hours later 4/20/19, I contacted Tami and discussed that I wanted to cancel my contract due to unforeseen circumstances. Tami told me that if I did so, I would not get back my earnest money. She then went on to suggest that I transfer my contract to a new property in Forney, TX. Which is well beyond my travel area for work. I advised her that, that would not be feasible.

Tami then went on to tell me that she'd have to get with her Boss regarding the cancellation and possible refund of my earnest money. On 4/25/19, I returned to the sales office to speak with Tami regarding any updates on my contract. She informed me that her boss was out of town and she'd let me know something by Monday, 4/29/19. I hadn't heard from Tami. So, I attempted to call her on 4/30/19 and received a text from her stating that she was in a meeting and would call when she was free. Fast forward to Saturday, 5/4/19. I contacted Tami to follow-up on any word from her boss. I was then informed by Tami that her boss told her that she could not cancel my contract until she sold another house?! Confused. I called Tami again to get an understanding of how I could know if and when she made a sale on a house?

At that time, Tami informed me that she did just made a sale and would be emailing me my cancellation documents. On 5/4/19 @ 18:42, I received a text from Tami stating that she should have an answer from her boss on Sunday, 5/5/19 and would get the cancellation documents out to me. Sunday: 5/5/19- I did not hear from Tami. Nor did I receive a cancellation document. Monday, 5/6/19, I contacted Tami to inquire about my cancellation document and updates concerning the refund of my earnest money. Tami responded that her boss would be back on Tuesday, 5/7/19, she was the only one that could make that decision and to give her until Tuesday. I then confirmed with Tami that she stated that her off days were Tues/Wed. So, once again I confirmed if she was sure that I'd hear something on her off day. She confirmed yes.

Tuesday, 5/7/19 @ 11:41 am- I sent a text to inquire about any updates. No response. I then called and left a message for Tami on her cell. I finally received a return call @ 14:59 but I was away from my phone and missed the call. I listened to the voicemail that Tami left and she basically informed me that she had talked to her boss and was unable to get a refund of my earnest money and she told me that she would email my cancellation letter. I finally received the cancellation letter and it was not via DocuSign, as promised. Tami sent an unofficial email without any signatures and I was being referred to as just "Ms. **". She never included my full name in my legal document to cancel. Ms.** could be anybody. I tried to call Tami back and discovered that she was now blocking my calls. This entire experience as a first-time homebuyer was very disappointing and unfortunate. A costly lesson learned.

We have 3 other friends (2 who bought with Lennar and the other who chose not to), who also told us that they had a negative experience with their customer service representatives. We were told from the beginning that we would have to go through their lender first and then if we find something better then they would match it. But we little had to fight through the whole process. They need better staffing, people who care, and people who are professional with the jobs.

We decided we could live with the $82,000 lot premium. When Anne found out that we wouldn't be leaving town until the following Monday, she suggested we come in on Friday to have Tricia write the contract. Well today is Friday and as we were heading into Lennar's office, Tricia called us to let us know the builder had increased the price to $579,000. In two days the cost of the home jumped 49,000!! Talk about a flimflam business!

I explained to Tricia that we would not be interested in the home unless they honored the original price from Wednesday. An hour later Tricia called us back to let us know that she had to charge at least another $19,500 for the optional deck that was being added to the home. This is the same optional deck that was on the home two days ago when the home was originally priced. Tricia said she was fighting on our behalf. The $20,000 increase was the best she could negotiate on our behalf. Here is what is most insidious, Lennar did the same thing to our friends who wanted to move into the same neighborhood.

They offered a price and then increased the price by $10,000 when our friends went in to sign the paperwork. We were looking at much more expensive home on the top of the hill so they thought they could get away with charging an extra $20,000 to $40,000 because we could afford it. It's astounds me that a company with pervasive, deceitful, pricing practices is still in business. If this company isn't a target for a class-action lawsuit for chicanery, I don't know who is. An extremely disappointing purchasing experience. I can only imagine the horrors we would have gone through had we gone on to buy the home as others have experienced. If it were possible to give zero stars I would.

For the items and issues that are covered they keep sending out contractors that cannot fix the issue or they make the issue worse. This being said we are still waiting for cabinet doors since October 2018. Our kitchen island was damaged from the manufacturer (per the manufacturer) and we were told should of never been installed. So now we have a island that is so damaged that we covere it up with plants, flower arrangemetns and etc. Over half of the switch plate covers are crooked due to the boxes not being cut square. Chipped and broken tiles were used throughout the home and patched with grout and or caulk. The worse is our 4 sliding glass doors that are scratched both inside/Outside and between the glass.

Since we never had a walkthrough before purchasing the home we were told that the scratches would of had to be found at that time. So they are not covering our glass. Some of the glass is so scratched that it's hard to see through it. The large doors that are throughout the house are made of mdf (not wood). The home is less than one year old and the paint is chipping off and some of the doors are warping. The outside is just as bad as the inside. The stucco had patch work done that looked as if the place was shot up by gunshots. The grading between the houses is so bad that when it rains (and it rains every day in Florida) we have washouts and rotting grass from bad drainage. Our grass constantly has black mold and soggy. This is in the front, rear and side of the houses.

We have told Lennar this many times and they blame it on the rain. It's the grading and the fact that homes are only 5 feet apart and there are no gutters. The rain pours off the roofs and has nowhere to go. We have standing water all the time and it houses mosquitoes. The things I have mentioned are only a third of the issues that have not been corrected. We have gone to an attorney and were told that Lennar has themself covered on every issue so that no one could ever win a lawsuit against them. Basically once you bought an Lennar/WCI home you have no leg to stand on and you will never have any of your issues fixed or fixed properly. We had to have our own contractors come in to correct some of the issues and spent over $5,000 out of our pocket.

As for the job sites. They are never cleaned up at the end of the day. Paper trash blows everywhere. And we have had 6 tires so far with nails in them. Two cars are sports car and the tires were very expensive. We gave them the bill for two of the tires and pictures from the garage showing the nails in the tires. We haven’t heard anything from anyone from Lennar about compensating us. And unfortunately this development has just started to be built. It will be another couple of years till it's finished.

We are woken at 6:30 six days a week with the noise and hear it till 7:30 - 8 in the evening. Workers play music so loud that we have to ask them to turn it down so we can hear our tv in the evening. Lennar tells us to not approach the workers. It's obvious that Lennar/WCI does not care at all about the residents that bought their homes. They care about building as fast as they can to make as much money as they can. They have no respect for the residents. Our quality of life is being ruined every day thanks to Lennar/WCI.

Do not buy a Lennar Home. Buy an Ashton Woods home as my daughter did because of all the hassle I've had with Lennar. Ashton Woods has done what every home builder should do. Take good care of their existing customers. As noted here by another customer in Florida also dealing with poor water drainage, Lennar make promises they do not keep and totally abandon their customers. This is a poorly managed company that delivers a sub-par quality product. Again, please do not buy a Lennar Home!

Lennar's disclaimer: "Existing and proposed amenities for the communities are subject to changes, substitutions and/or deletions without notice. Lennar makes no representation or guarantee that the communities or any amenities will be built out as currently planned." There is no explanation for the delay; all around the site house construction continues, so blaming the weather does not work. There are no torrential rains in California! So what is the reason for failure to complete the "Sol Centre?" I'm waiting for the "state-of-the-art planned future community clubhouse that offers the newest facilities & equipment designed with your well-being in mind and support (sic) an active and healthy lifestyle."

My dad was in town for 2 months and I begged for him to come out and take a look and let me know what could be done. He never called or showed up... I called the main office in Las Vegas on 3/21/19 to find out what they would do to correct the situation, and they informed me that the warranty was up and this was denied. I informed them that I reported this and filed several work orders with Brandon to get this fixed long before the warranty was up that that I would contact an attorney if the issue was not resolved. I let he know that they would be negating the contract if they did not fix the issue. This is such poor business. I will never recommend Lennar to anyone. I am not the only one with issues, it is most of my neighbors as well.

We have been told numerous times that delays in a new construction is common, which I understand. However, our biggest frustration lies in the fact that we were informed about the delays in Closing Date of March 20th during our Final Walk-Through on March 19th at 10AM. The Sales Consultant (Kyle Van **) wasn't even aware of the delays until we confronted him. The cause of delay? The paint wasn't finished yet, the electric meters weren't installed yet and city inspection wasn't done yet. Our apartment rental lease ends in 2 days with chance of extension.

Now instead of moving to our new home, we are moving everything to storage and will be living out of a temp housing. All of this coming as a shock to us a day before our closing date. All Lennar had to say is that they are sorry but this happens in a new construction and provide us a $250/day reimbursement for hotel and $30/day for food. For god's sake!!! Is that the most you can do for all the trouble??? My Mother lives with us. Can you imagine the inconvenience she will be put through at her age??

I understand that delays happen in a new construction but a company as big as Lennar unable to stay on top of their project managerial duties is highly unacceptable. Why were we provided less than a day to prepare for our move to a hotel?? The time off we have been taking off work, the stress we have been going through isn't being accounted for at all. All-in-all, I deeply regret making our deposit on a Lennar home.

She took our information, photocopied our driver licenses and proceeded to start the paperwork. She then told us to go home to get our checkbook while she is preparing the document, which may take 15 to 20 minutes. However, when we came back with our checkbook, she told us that there were issues with generating the paperwork due to the merge between Lennar and CalAtlantic, that the manager couldn’t fix because it’s the weekend hours. She told us to wait until Monday - 3/11/19. She was going to prepare all the document for us to do DocuSign online, and we just needed to wire transfer the down payment instead. Well, we have not heard from her since. We did not follow up and refuse to do business with such an unethical, untrustworthy and unprofessional company!

Original Review: On 3/1/2019, we went to look at houses (built by Lennar) in Parkland Bay– a relatively new development in Parkland, Florida. After looking at a few houses that we liked and that met our needs, the Sales Agent showed us the location of the houses on the site map and wrote down their prices with incentives. We weren’t sure which model to go with at first, but finally decided on the Hibiscus model plan. Then we took a pre-planned mini trip and was away from 3/3 to 3/6. On 3/7 we went back to look the houses again and were ready to purchase. However, the price had gone up twice without any notice from our Sales Agent. It went from $604k to $628k to $697k within a matter of one week! They did not honor the price we were quoted originally. What a bad business practice!

While we waited for the Formal approval for the changes we requested on the options and to receive our new Contract with all the changes. Days passed then weeks with numerous texts and phone calls until one month then 6 weeks waiting. We were suddenly informed by a new sales agent that it was too late to make any changes and our Representatives error agreeing to the changes was incorrect and we now and would have to pay 16k in additional without any options or forego this property. We had already started purchasing new curtains for our home and sharing the new address with friends and family. We THOUGHT we were in escrow! We were given the option of selecting a new home lot with completion in 12 additional months and an increase of 40k.

We had option of taking a loan against our 401k but with a heavy penalty which was not only costly it was risky. We were placed in a bad position due to WCI LENNAR sales agent (they blamed) misinforming us and then the company not backing up their mistake but did dismiss the sale agent essentially admitting fault. But because we didn’t have the new corrected contract in hand we essentially had nothing, even with them admitting their mistake, we have nothing legally without the new contract agreement. We’re cancelled and waited over 3 months for our refunded deposit. HAND SHAKES AND AGREEMENTS MEAN NOTHING TO WCI & LENNAR. STAY AWAY...

Several electrical outlets either would not work outright or would pop the circuit breaker when used. The downstairs half bathroom toilet wouldn't work and a plumber had to come over and take the toilet off of the floor and eventually fished out a Coke bottle. Construction workers leave trash everywhere in this community so it's no surprise. Now we have zero water pressure coming out of the downstairs half bathroom faucet. The problems continue. After living here and seeing other reviews of Lennar, I would NEVER purchase a home that was built by them.

Their quality is very poor. The cabinets are separating from the walls, the tapes on the ceiling coming out, the structure is weak and when you walk just about everything shakes as an earthquake, there was a leak on the entrance of the patio where lots of water came inside and damaged the door and wall, there are huge drops of paint all over the walls and doors as if a teenager painted, rather than a professional and multiple walls are uneven with the baseboards. It is a poor job, and their customer service to get them to handle the claims is the worst. They have asked me multiple times to close the claim so they can reopen it and not age on their cases. This is dishonest and I don’t approve for them to close it until they can schedule the trades, just so they look good on the turnaround of their claims, when they have failed to address the issues. I have attempted to reach out to corporate and higher in the chain without any luck!

The vendors on neighboring lots cut our internet service lines twice, got stucco and paint all over the sides of our home. We had to chase Lennar to have it fixed. There was an error with our irrigation and I had to chase that fix. I could keep going. The largest issue I’m now battling is the fact that all of our interior door frames were missed measured and I have 1.5-2 inch gaps at the bottoms. The fix is to go down to studs and reframe. They don’t want to offer solutions to a reasonable fix for us the homeowners. Instead they want us to lose a week of work while they tear our home apart to ‘fix’ their mistake. All while I’m the only one emailing/calling for updates and progress reports. If you want service and a company to stand behind their work then don’t buy Lennar!

Nevertheless, the contractor finally came inside my home to access the mold etc. Guess what? Found my door is crooked, but yet they claimed this door was replaced before I occupied my home. It’s 2019. Mold is still growing and this company is now saying, and I quote "in good conscience they could not expose my home due to weather conditions". The contractor even revealed that this is a defect in several homes. The rest is too long but beware if you decide to purchase your home from Lennar; walk away!!!

One of the last items on my list is the grading of my property. It floods with every rain and the grass is completely soggy and has been from move in. They have just started to address the issue after complaining for six months. They suggested a drain but clearly the property is poorly graded. Another issue is the paint on the exterior of two windows which do not open and I cannot reach from the outside since they are on the third floor. They send contractors out on rainy days only to say, "Sorry it’s raining. We can’t clean your windows." I’m tired of complaining and waiting which I beginning to think is their strategy so I’ll pay someone to do the work.

With those issues left to be done let me share the other issues... Our interior stairs were done 5 times. They warped, were stained blue and were just done wrong 5 yes 5 times. And now I’m just settling for what I have because I’m tired! My posts are all different shades of brown, the painting and caulking of the stringers is just terrible from all the gauges they made removing the stairs four times. Contractor after contractor have been in my house doing subpar work only to have to have Lennar send out a different one. It’s crazy!!! We have a night light in our bedroom because one of the lights on the dimmer doesn’t turn off all the lights! Let’s just say Lennar lacks attention to detail in a big way. I think the structure of the house is solid and that’s only because it’s still standing but detail is the worst.

They grouted my bathroom and kitchen grout the wrong colors and had to send someone in to stain the grout. No one is paying attention! Where are the project managers on these jobs? Thankfully I worked in construction so I’m able to do detailed work. But why should I have to. I paid good money for my house and expect to get what I paid for! So, Lennar if you’re reading this you need to send a team of people to my house that pay attention to detail and can fix and tidy up my house.

As of late, they used caulk on the kitchen counter between the counter and the tile and now it’s pulling away leaving a gap. Why wasn’t this grouted??? I could spend hours going on and on about their shoddy work. And it’s not just me, my neighbors will tell the same thing. Lennar shouldn’t be in the home building business! The one plus is they have been responsive in fixing things but it takes repeated calls, contractors coming out for the wrong things and not having correct work orders so they can’t do the work. But even then you just get tired of the subpar work that you just fix things yourself. I spent one week having contractors come in around the clock and still not fixed properly. So if you’re planning on buying a Lennar home, read these reviews first! I will never buy another Lennar home!!! EVER!!!

From the beginning of moving in the water backed up into the master bedroom shower and bedroom. Drywall had to be removed, carpet had to be removed, it had to dry out, inspected for mold. My bed was delivered the same day as the water back up. The bed could not be set up because of the water issue. This has left me sleeping on my couch and continue to sleep on my couch as of today. No one attempts to keep in contact with me regarding when the drywall will be installed and my calls go unanswered.

In 3 days it will be 1 month since I closed and I celebrated my holiday this year still sleeping on my couch. I purchased a new home to avoid dealing with issues such as this and this is exactly what I have been dealing with along with a long list of items still not completed. I am a senior, recently widowed and this is not how I pictured spending my days in my new home.

Office: The cabinets are horrific. There’s added pieces to the cabinets we were literally never informed of by anyone including the design center. We had intended on refinishing the cabinets after move in but they are warped and so incredibly cheap it becomes pointless to try to reuse them. Warped and chipped cabinets were not what I thought we were ordering. Had we known, we would’ve upgraded. Everything else in this room is fine. Den/office: Other than forgetting to paint over areas that were re spackled there are no issues in this room either.

Kitchen: Again, same horrific cabinets and there’s a lot of them. Chips in cabinets from who knows what. Some are warped which is great considering now I know they warp easily so I’m sure that’ll be a wonderful expense to have to redo our entire kitchen who knows how long down the road. Chips in the hardwood. We were told to just get a marker. Absolutely not am I fixing hardwood I paid for with a $2 marker. AND the hardwood color is incorrect. No matter how many times they tell me the names match. They don’t.

The piece in the model home looks absolutely NOTHING like the piece from the design center. We took multiple photos and the floor was a dark gray almost charcoal color. Our floor is medium brown. It’s not the same color. I took photos with the piece of hardwood next to all the other choices from that day and everything else looks exactly the same, except the hardwood. We paid to have it extended to other areas of the downstairs and it’s not what I paid for, at all.

Morning room: Fine except chips in the paint/random beads of spackle. Living room: When you look up you can see every single area there was tape holding together drywall. There was no attention to detail. It does not look good. There’s paint on the hardwood from when they painted the trim. The walls got a single coat of paint which is evident considering it already chipped off in a plethora of places and the paint job wasn’t good either. We already had a professional painter out to go over almost the entire downstairs. It was that bad. Downstairs bathroom: We completely redid this bathroom. There were so many issues already. Front door: The posts were crooked but luckily fixed prior to moving in however the overhang above the door is still off center and looks awful. It doesn’t line up with the door or the window above it.

Downstairs windows: There’s a decent amount of windows needing to be replaced that Joe is already working on. But the fact we need 5+ window repairs already should be telling enough. Basement: Sump pump had an issue that was fixed. And then another issue that was fixed and then it still almost flooded our basement with all of my mother’s personal belongings as we were intending on finishing the basement for her. They fixed it again, we will see how long until something else breaks or almost floods. The only reason we caught this was thanks to OUR PERSONAL contractor. It was an inch from flooding and once he found it and fixed the issue, it subsequently flooded my neighbor's yard.

Joe has already been out to install piping to have it drain into our backyard instead of the enormous puddle of water that was forming next to our home in the dirt instead. The piping looks ridiculous but for now, it works. The egress window was disgusting. Absolutely disgusting. If they power washed the outside, maybe clean the inside too before settlement? There’s mud everywhere and also on the floors, luckily they were unfinished. Stairwell: The stained railing doesn’t match the hardwood and it looks thrown together. Luckily Joe came back with two people to help try and fix it. Upstairs: One of the bedrooms had electrical issues that had to be fixed not once but three separate times. Which is concerning considering these are all issues we can see. Who knows what’s going on behind the walls at this point.

Upstairs hall bath: One of the tiles is cracked and splintering. Someone put grout OVER A SPACER. The spacer is between the toilet and a piece of tile and they just went right over a nickel sized spacer. There’s areas where grout or caulk is missing entirely. We had to have a fixture in the bathroom replaced already due to it being installed incorrectly and leaking. It looks awful. We didn’t know quality was going to be an upgrade. The framing around the mirror still hasn’t been completed.

Master bathroom: Same issues as the hall bath. Caulk/grout missing from areas. Tile cut on an angle so it doesn’t sit right around the tub. I just cleaned yesterday and the amount of grout that chipped off was about a cup full. There was no attention to detail. It looks terrible. The cabinets in the bathrooms are also warped with chips in them as well. The framing around the mirror still isn’t done. There were 2 light bulbs missing from the light fixture above the sink. Laundry room: The thing the washing machine sits in is about 8” too far to the left which makes it extremely cramped with the washer and dryer in there. We were told that would be moved as well but are still waiting on that.

Outside: When we first came to the development, we asked about the association documents and fencing. We wanted our fence to be a 6’ privacy fence and a shed ON THE PROPERTY LINE. We were told it was currently 4’ but it was already in the process of being changed. This was in May. In early November prior to settlement I asked for confirmation on that as I was getting pricing together for our fence and were told no, it was only change to 4.5’ - after a lot of emails and phone calls, we got an email stating it had in fact been changed to 6’. A few neighbors had already put up fences at this point. However, we just recently found out that we have an easement on our property! Apparently the “temporary swale” we were told about that was installed the DAY we moved in, isn’t actually temporary and it is an easement on our property we were never ONCE informed of.

So now the property we chose due to it being larger than our last house and far away from any type of water, now had an easement due to water that we would have to sacrifice 10’ of yard if we wanted to build a fence. 10’ may not seem like a lot but when you only have a quarter of an acre and planned to use every inch of that, 10’ now makes the yard smaller than our old house completely defeating the purpose of moving to this homesite. HAD WE KNOWN WE WOULD'VE CHOSE A DIFFERENT HOMESITE. I do not want a house with an easement. I do not want a house with a swale in the backyard. I do not want a house with all of these constant issues. I do not want to be stressed out living in my own home! Not to mention if you ever have an emergency, don’t bother calling their “emergency” line because they won’t send anyone out until maybe Tuesday anyway.

Our basement flooded due to being too close to water and a sump issue at our previous house. We looked at blueprints and asked every question in the book to make sure WE WEREN'T NEAR ANY TYPE OF WATER. So finding out there’s an easement has been absolutely infuriating. I no longer want to live in this house and selling it I’m sure would be a nightmare as we now have to disclose that there’s an easement on our property that we were never told of. Thanks Lennar! Thank you for making it so ungodly stressful, especially during the holidays! Thank you for making a beautiful model home with cabinets and running water in the basement which apparently isn’t even allowed by our borough so we can’t finish the basement the way the model home was finished! Thank you for our property by telling us there’s no water running or standing.

Thank you for making a special moment into an absolute month long nightmare. We had no choice but to move in. Was it unlivable? No. But do I enjoy living in an unfinished house where something goes wrong almost daily? Absolutely not. Do I enjoy having to make phone call after phone call to get absolutely nowhere? No. Joe has been the ONLY ONE who’s actually been here fixing things because YOUR subcontractors made mistakes. He can’t do it all and clearly Lennar doesn’t care, they got paid!

Meanwhile we are living a constant nightmare with having to worry about well what’s going on behind the walls? Is our house going to go up in flames with all of us inside because of more faulty wiring we can’t see? Is our house going to flood because we can’t babysit a sump to make sure it doesn’t break for a fourth time? This isn’t a matter of being picky. This is absolutely ridiculous that anyone needs to be dealing with this, and then add having 3 small kids into that. 3 small kids that can’t even play in our yard because it’s currently a pile of mud. There’s barely any straw down anymore. It is a giant pile of mud that does nothing to soak up water which only increases worries of the basement flooding.

This isn’t even all of our issues, these are just the ones I’ve had absolutely enough of. Something needs to be done but at this point unless the easement magically disappears along with the other issues, I don’t foresee us staying here long which is going to be a great amount of money lost and I don’t foresee us or anyone we know EVER buying a home with Lennar or ANY of its associates ever again. You need to make this right. Not Joe, not Holly, not Matt. Whoever is “in charge” of hiring subcontractors and making sure quality isn’t an upgrade. Whoever is in charge of disclosing easements to home buyers. Because guess what? Our neighbors had NO IDEA there was an easement either. So someone is hiding things to get a sale. You got your money while we are out the home we were promised. Someone needs to make this right.

I received a call from Chad that very day. While speaking to Chad he advised me that he hasn’t spoken to the Air Conditioning and Heating Company and would call them right away to set up an appointment. As soon as I hung up the phone with Chad; that very same company calls me. I asked how they knew I needed service and told me that Chad – the guy who just told me he DID NOT speak with them - gave them a call and gave them my number. When the heating guy came that night I asked why the heat wasn’t on/working. He advised me that when the house was built in the summer they do not/can’t test the heat.

Well, dear Chad told me he himself tested the heat before I purchased. If that is the case I would like to know why it worked for him and not me. I would also like to know why the actual technician who does not work for Lennar told me that they never connected the heating part because they do not do that until the house is complete. Apparently, no one called to connect the heating prior to that me purchasing. I am really confused on how Chad was able to test the heating when it wasn’t connected.

I never heard anything back from Chad. I had to call him on the 20TH of November and ask, "What is the time frame on taking care of everything else on the list?" Chad advised me that he would not be able to come to my house until November 27TH. The weekend before Chad came I cleaned the floor and put down some blue tape on the floor where some of the paint glue and grout was. That took me on my hands and knees 3 hours.

When Chad came we went through what needed to be done. I showed Chad the glue, paint, caulking and whatever else it is on the counter-tops in the bathrooms, I also indicated the bathtubs that had to be cleaned and polished. We went through some of the window blinds – Chad told me they work fine yet I still could not close one without it getting stuck. We agreed he will still send someone out.

While walking through the house I explained to Chad that I did not mark all of the areas or spots. I advised Chad that his trades will have to crawl on their hands and knees to capture all the droppings, glue and grout. Chad advised me that would not happen and the trades will only do where I indicated. I was also made aware that I CAN NOT clean my house so that the tape stays down. At that point Chad also mentioned that it will take him a week to schedule the trades. I asked why when he knew about this for almost 2 weeks. The answer was “I did not know what needed to be done”. OK so me saying that there are paint droppings, glue and grout on the floor means nothing to a construction manager.

I have to be honest and say that I was very mad and disappointed. I did let Chad know that. Now can you imagine that after all of that I still did not get a call from Chad about anything? I called him on the 29TH and kept on top of things because let’s face it he isn’t taking care of it. I was told by Chad that he would take care of everything and that I should not worry. We set up a date for all the trades to come and that I will have someone at home to show them what to do. I did tell Chad that the most important is the flooring being I can’t clean my house. He schedules the trades for December 3, 2018. This is over two weeks since I placed the service repair order. The landscapers came and said it was not a leak but I was watering too much; funny how I still have the same puddle in front of my house after they adjusted the watering time.

The painters came. Got some of the paint off in every room but did not get one room done. It would have been better if they got one room done and move on to the next. I received no call or text from Chad telling me that they are not finished. Chad never contacted me to schedule another time for the painters. I was assured by Chad that this will be taken care of that day. Which I was pissed that it wasn’t. First I was tired of being lied to; I was tired of leaving with blue tape all over my house. I had put more tape down after Chad had told me that the trades are not going to do anything that I have not indicated; so now my floor is literally filled with blue tape everywhere. I was also very mad and disappointed that now I will have to take time off work and deal with something I shouldn’t have to. This is a brand new house it should not have these problems.

When I got home and saw that almost nothing has been done I called Chad and wasn’t very nice with him on the phone. I left him a message basically telling him that I will be filing a complaint and that I do not want to deal with him anymore on this. Again I do not need to be lied to or manipulated by Chad. I was very angry and had just about enough.

December 4 in the morning I got a call from Chad again trying to smooth things over and make nice. I am not a bad person but I do despise when people lie to me. I decided to just let things play out and see what happens. Chad told me that he will again take care of it. I think saying “complaint” made a difference. I think the fact that I also said I do not want to deal with him anymore also got the message through. On the same day I got a call from Allan I believe is his name. He is the district manager I want to say. While speaking to this guy he basically tried to get me to understand that it was an employee dropping the ball. Really I do not see it that way. Does anyone else? I can see that was the case if I wasn’t contacting Chad so much once I realized he needs hand holding in this matter.

Chad knew of everything that needed to be done and fixed; there is no reason why the trades were not scheduled to come. His thing was, "Let’s move forward and fix it"; which is what I want. However, the lack of understanding and compassion when talking to this guy was evident and very lacking. I gave both men a date of December 7th or the 14TH to have every trade come and finish whatever they need to do. Of course they picked the 14TH which I could not wait until then to clean my house. I sent pictures of all the rooms with the blue tape everywhere to both Chad and Allen.

On the 14TH when Bill showed up at 7:45 AM we walked the house with NO TAPE and I showed him everything that needed to be done. As the trades came Bill took care of everything. I got my dog and went into my office with the door closed. As I came out to check the progress I was asked to check things. I had to repeat myself a few times on what is needed to be done. I had to walk around the house and check that everything was done. For instance I asked Bill if the doorknobs were all done (clean of paint). When I was told they were all done I was surprised to find paint on a knob while opening a door. I had to at that point inspect everything and noticed that they are not cleaning all the door knobs. It was like babysitting kids. How difficult is it to go around and clean paint off of all the doorknobs? Is there some magical way to say “all the door knobs need to be cleaned off of paint?”

There are still paint droppings on the floor. However, I must say for there not being any blue tape on the floor the trades did do a good job so far. And best part they did crawl on their hands and knees to find things. Chad was mistaken (no surprise there) about them not being able to do that. The thing that is still not done is the bathtubs and bathroom counter-tops. The Fiberglass guy did not show up until it was time for them to leave. The appointment was between 8AM and Noon. I had things I needed to get done that I scheduled after 12 O’clock not realizing they should have told me it will be a whole days appointment. I stayed at home until 2 PM. I just couldn’t deal with things not being done and being told they are.

When I asked Bill if the second bathroom is done and said yes, again that was not true. I pointed out all the things that need to be done still. The fiberglass guy was working on the master shower at that point. I do not understand why trades can’t take care of one thing at a time and move to the next. That way I will have two bathrooms done now vs none. Well, the 3RD bathroom is getting a new counter-top because there is too much “stuff” in/on it to fix.

To close this out I have to say that it has been very hard to deal with Chad and at this point Allen too. Once Bill left I had text Chad and Allen to advise them that a trade come after Bill left and what still needs to be done. One of the text was me telling Chad he should kiss Bills feet because if it wasn’t for Bill I would have filled that complaint and that Chad royally “F” up.

I get a call from Allen telling me not to speak to his guys like that. I should be happy with the progress and what is my problem. That he doesn’t understand why I said that. I should just let the past be the past and move forward. Well, Allen first I could have told you the same… Why are you calling me that was in the past… Allen you will have to be an understanding human being for you to understand why I said that. Honestly, you sound very bitter, unhappy and I am not to blame for that or should I have to experience this manhandling from you.

This is a BRAND NEW HOUSE. It should not have all of this repair work in it. That counter-top in the 3RD bathroom should have never been installed in the first place. Do not act like you are doing me some big favor by replacing it. What kind of construction manager you have working that allows such sloppy work? This is not on me and do not think for a second because I am a woman you can get away with talking to me like I am your **.

Today during a brief storm a significant amount of water has accumulated. I feel that this house is falling apart and it is less than 5 years old. Since we first discovered water in the house we have raised 3 children and my wife is pregnant now. If we have had enough time to create 3 humans shouldn't there have been enough time for the builder to correct this issue? They could have completely demolished and rebuilt this house in that amount of time!! Do yourself a favor and find another builder. These homes look nice but I have plenty of neighbors experiencing serious issues related to construction defects.

We got documents on the AM of close. We then asked for 36 hours as it was now almost midday on Friday. We were denied the request and told if we did not close and wire funds we were in breach of contract and we will let the courts handle it from there. And that the issues were with the title company that Lennar owns. We even offered to produce proof of funds but were still denied time to review. So we were faced with close or risk losing approximately 40k. Nice way to start off. Legally since we paid cash there isn't anything on the books that says you need to give us docs with adequate time to review. So no law was broken. I was told that by Moses after he explained to me that they had over 500 closings that week. To which I responded, "Just because you can do something to someone doesn't mean you should." He found that amusing.

On my first trip in person to the home we arrived at 9 PM, we found an extension cord running from my front door to the site next door. I took picture and called the emergency line and the construction manager to report the issue. Next we thought we would take a shower to find someone had shut off the main to the home.

The next day no one from the construction site or Lennar Corp would take responsibility. Lennar has a policy when you catch vendors stealing electric. They want you to gather 3 months of bills to get a benchmark & and then try to isolate a spike in use... (We had owned the house 25 days.) I explained that their policy does not apply as it was impossible to use in this case. After escalating through 5 layers of management they finally paid the bill. No one took responsibility for shutting off our water. We also found gutters that carry rainwater away from the house were crushed. And the baby fence at the pool had a grommet almost an inch above the patio creating a tripping hazard next to the pool. I was informed that was in their internal punch list.

The next visit we found another extension cord running in to charge the pool vendors tools. We went through all the same channels and Lennar did come by to review and went over the vendor to apologize. No one has offered to pay this bill. In the same visit we found out sprinkler head was dug up. A dumpster in front of house. Cement flung against screens, windows, Lanai. 2 Beer cans on the lawn. And watched on our security camera as they pulled up a temp fence and dragged it across the lawn over the "private residence" sign leaving 2 steaks and a bucket worth of sand and mud on my driveway.

I took pictures of all and contacted the construction manager of the site Chris. Chris told me that he isn't a home watch service. I explained that he is responsible for construction sites in either side of my home and if they stealing or vandalize my property while building it is a construction management issue. He disagreed and told us to call the police, which I did. It has now been over 75 days and the danger by the pool has not yet been fixed.

The HOA still does not have a copy of it which is absurd. I am in the process of addressing corporate and pursuing litigation if that's what it takes to get the issues rectified. I am in dismay that a multi-million dollar company operates like this. I am even more taken back that they remain in business with all of the negativity associated with their name. They have an F rating on the BBB and yet they just keep building away. This company is extremely mismanaged and only cares about their bottom line and nothing else. They surely don't care about building quality products and satisfying their customers.

There seems to be no oversight or quality control which only enables and exacerbates negligence. I will pursue this issue to the end and I hope everyone that is involved with Lennar from a complaint perspective will keep pushing their issues until they are resolved. Send certified letters to corporate, call and email daily, keep written records and photos, build your case. This is the only way there will ever be recourse. Lennar has dropped the ball for so long and needs to be held accountable.

Besides the large globs of drywall compound that did not get cleaned up, there were two empty Coors beer cans. The Mexican laborers the plaster guy hired were drinking on the job. But to make the matter worst, from a "where's the home builder's inspectors?" perspective, the painters sprayed right over the cans. He couldn't not see them and couldn't be bothered to remove them. I can show you today where the wall wasn't painted and the shape of the cans is clearly visible. Great inspection work, Lennar!

In the past three years, my illness has abated and I became more active with house projects. That's when I found a whole slew of serious problems that I never found before and that should have been caught by the builder. First, in the breaker box, many of the breakers are mis-tagged. I had to disconnect the water heater, so I turned off the breaker marked "Water heater". Good thing I have electrical training. I tested the wire connections in the heater with a meter. They were live. If I had made contact with those wires, that would have been it for me. The right breaker was marked "Air handler". Just about half of the major lines were mismarked.

Another time, I had to replace a breaker. As I inserted my screw driver in the cabinet to loosen a screw, it contacted a hot wire and ground, causing an arc that burned both the tool, wiring and cabinet components. Again, my trade training paid off and I wasn't hurt. Upon inspection, I discovered that whoever stripped the casing off the wires during the breaker box wiring, they cut through the inner insulation down to the copper conductor. They had to have seen this, but instead of fixing it, they just left it for some poor sucker to find the hard way. 90 percent of those working in the box would have been like me and got away with no harm. Too bad about the other ten percent.

My driveway developed a small crack towards the top of the slope, up near my garage. No big deal, it's the nature of concrete. But about a year ago, I began to have a tiny wet spot form at the crack. As time has gone by, that wet spot has gradually gotten bigger. Even on the hottest 110 degree summer days, it's wet. I notice that it is direct line between my meter and the vertical water pipe coming into the house. Now I have had other homes and I never had the water main leak and I have never heard of anyone who had. Research has determined that those water lines between the meter and service riser just do not leak if they are installed correctly; the operative word being "correctly". One plumber said that I would have better odds of getting hit with a meteorite than have the main line leak, but that wet spot is now nearly 18" around the crack. Quotes to fix it run into the thousands of dollars.

None of these things are a result of a naturally aging house. Those labels didn't just rearrange themselves nor did the wires spontaneously slice their own insulation. And that water main, which is going to blow a column of water into the air and wash out the sides of my driveway one day soon did not just begin to leak without some assistance. I imagine when that line is uncovered, there will be nails, staples, ceramic tile pieces and other construction debris abrading away in defiance of the building code. How do I know? Because I have found that same debris in the dozens of places were I have fixed leaking irrigation lines. Another one of Lennar's parting gifts to this homeowner.

Another major issue was the glass shower leaking water all over the floor due to it not only being improperly sealed but put up incorrectly. It took a few visits of the blame game to get it semi resolved. Another of the major things was the flooring popping up all around downstairs. That was finally "fixed" last week. The company sent numerous people out that was saying they were coming to repair/replace (if they showed up at all) but instead they had a pissing war with the supplier on who was going to fix it. So finally an inspector came out to determine who was responsible for replacing it. Now while we were waiting on that situation to be hashed out we noticed a metal beam exposed by our back door and the only thing that was done about that was paste was put over it and spray painted.

Now we have a kitchen sink that is leaking between the granite and the under mount, and a heater that doesn't work with 4 kids in the home in 30 degree temps at night, and I'm scheduled for a surgery in the morning. I've made several calls today and received the runaround after dealing with cold temps all weekend and assuming they were closed for Veteran's Day. It's 8:35pm and still no resolve even after contacting the emergency line. The on call guy Jeff asked if I knew who did our HVAC. I'm not sure how I'm supposed to know that and we've been leaving messages all day and tried to put a warranty request in online but the link isn't there. This is totally unacceptable. I've read other reviews as well in CA and I see I'm not the only one having these issues. I will be speaking with a attorney in regards to this immediately.

In November, I noticed that my backyard has always been flooded and that I can't go back there since I moved in July. I called them and they told me someone will come take a look at it. After about 9 months going back and forth with them, I finally got a phone call from Catharine ** who said it was my responsibility to make sure that my background stays dry and that it was pretty much my fault my background is wet. Every time I use water in my house, it flows to the backyard and she told me that it was per the county's building code. I was promised that they would come up with something to help fix the backyard and nothing was done. I also have a friend who has the same problem with the flooded backyard.

I get my house cleaned every month by the maid services and they told me that the house wasn't built right because they could see mold formation coming up in different part of the house and this should not be happening to a brand new house. Finally, I put a request in April for my one year warranty. Oh my gosh, it was scheduled for November 12, no show, no call even after I called them after waiting 7 months for them. This is the worst company by far, worst experience ever. I have two friend who bought homes with Lennar within the last year and we all are regretting it now.

The sump pumps for elevator shafts discharge into the area that holds individual a/c units. The flooding is so bad from sump pumps that water nearly enters 1st floor units. Storage door handles are missing. Doors are not painted. We have (4) 30 foot dead palm trees that were dead a year ago. Lennar is not even taking them down. Lennar is a substandard builder, with a below average desire to "do what is accepted as an industry standard". I would recommend against buying anything associated with Lennar. The one right thing, is the golf course. But, Lennar is not maintaining it. ICON Management is taking care of it. So, Lennar can’t get credit for that either.

Closed on the new house and day of move in a garbage truck had backed over our water main and crushed it. Water was gushing down the street when we came to do our walk through. They shut down the water and said "Sorry it's Friday and we can't fix 'til Monday or Tuesday." So they expected us to go almost 4 days on move-in weekend without water, including no toilets. When asked what we would do they suggested we use the port-o-potty next door for the contractors building the other units. Completely unacceptable and they were unwilling to try to get the issue fixed faster.

Inspector found that the main outlet in the garage that the water heater was hooked up to was bad and wasn't getting power/had faulty wiring. So they ran an extension all the way across the garage to the other outlet, said they would get someone out to fix it. Has been 3+ weeks and still have not been out to repair it. Cannot organize or use the garage much since there is this electrical cable crossing the middle of the room. Have called 3-4 times, got a response from the lady in the sales office who said the woman who set up the original work order had been fired and none of her paperwork had been picked up. Now going on week 4 with this issue.

If that wasn't bad enough we had a big rain storm today, which is supposed to last the next 2-3 days. Water is coming down the walls in the main bedroom and there are 3 5-gallon buckets which are filling up. Called the builder and find out he's "out sick" and can't return calls. Call the office and they say there is nothing they can do because the builder is "out sick." Again, this is completely unacceptable and about as effective as most slumlord apartment complex customer service teams. After 2-3 irate calls with water gushing down the walls they finally send someone, who discovers there are massive holes in the roof and says that the ENTIRE roof will have to be replaced in 2-3 days once it stops raining. The ENTIRE roof on a NEW house has to be replaced within 3 weeks and given how responsive they have been so far, I'll be surprised if it is done by Christmas.

This doesn't even cover the little things, like the 3 missing light fixtures in the upstairs bathroom they said would be provided within 2-3 days of move-in, going on 3+ weeks on those as well, in addition to a few other minor cosmetic fixes throughout the house they said would be taken care of by now. It has been an absolute nightmare and to say there is buyer's remorse is an understatement. They remind of several of the crap apartment communities I've lived in here in Atlanta where once you are in and they have their money they could care less about you. Their customer service is abysmal at best and their response is to continually make excuses or say the person responsible isn't available or is off work, or is doing something else besides taking care of your NEW house that has tons of problems. DO NOT buy a Lennar home, run as fast as you can in the opposite direction.

I can't speak for everyone that has purchased a Lennar home, but I can certainly speak for myself and quite a few others. Do not buy their cheap product. The people building the homes are from other countries and rush through the construction on all of their homes. They hire anybody to build their homes. I'm warning anybody who has thought about buying a Lennar home, not to buy. Trust me, you'll be so unhappy with your home shortly after moving in and wished you would have taken this advice.

We had a drywall inspection at the end of August 2018. We’ve been told that building inspection will happen shortly after that. After 2 months - the house is still there, waiting for building inspection. That’s another 2 months lost. And explanation I’ve got is just preposterous. 2 months have been lost due to some vendor not delivering/installing sliding door. I wish I knew - I could have gone and bought it myself. We do feel robbed and humiliated. We’ve been fed so many promises and all of them fell short. The state of the construction is putting us, maybe, I repeat MAYBE, to February 2019. That is if they are no more delays due to vendor not delivering a faucet.

We gave up our housing in CT, moved to area based on latest promise from Lennar that closing will be in November 2018. We rented a house for 2 months - October and November. We will have to get out of the house December 1. And we will be basically on the street, just because all suitable short terms rentals are gone due to high season. I guess we will not have any choice but to move in to one of the Lennar’s model homes. I hate to see my 82 old, ill parents to go thru another temporarily move again.

This was the letter I sent to Lennar on Facebook messenger. I was contacted by Director of Sales who promised me on Monday October 29 2018 that insulation will be installed in our house this week. Today is Friday, November 2 2018. No work has been done on the house for the whole week. Based on what I read on this site - maybe it's better to just walk away? hire a lawyer and try to get 42k deposit back? Not sure if this will work.

However that was not the case at Lennar in Charles county even though it was at the Lennar location in Gambrills MD that I was sent to because they were the only site with a specific model I wanted to see. After viewing a few models I found one that I really liked but price conscious side of me was a bit Leery. I took some time to think it over and eventually decided to move forward after conducting some research. I went to the office on a Sunday to get more information and ended up signing my documents that day. Obviously the banks were closed and I had some training to attend for work for about a week so Lennar allowed me to place a deposit equivalent to what I could withdraw from the ATM and send the rest once my training was complete.

I chose my options that day and even called a relative over that I know was on the market as well Katrina stayed to answer all of their questions well past the time the office closes. Lennar made it very clear from the beginning that there was something that they wanted me to work on financially and before closing and I began work on that straight away. For me none of it was an issue because it was all things that I already had plans to pay down. I signed the paperwork with their office in April and was provided a construction completion date of Oct 31. After reading some of the reviews here I think it is important to stress that the construction completion date and the date you close will not be the same date.

Lennar scheduled a meeting with me and the construction manager updated the construction completion date to early Nov. and we were on our way. The loan/credit folks provided me with an action plan and I provided updates regularly. Sometimes they would best me to check on my status. I completed all of the requested action ahead of schedule so we made a few tweaks. The only person that was as responsive via email as I would have liked would be the loan officer but he answered his phone every time I called. Everyone else responded within a matter of minutes when I asked any questions or wanted to schedule some time to actually walk the home while under construction. I have not closed yet but everything is scheduled including my home inspection.

My advice to everyone is to get a home inspection. The new home consultant may act as if it’s not needed because the home is new but that’s not what the inspector is looking for. You want to get the inspection because the reality is a lot of the work is performed by contractors and people make mistakes. That is true for new and older homes, we just hope the mistakes are not something that dramatically impacts your ability to enjoy the home which is why you need an home inspector to flush out as much as possible.

I currently rent approximately 5 mins from the home I’m having built so I’m able to go by frequently and check on the progress and there are several people that work on the homes being built and I’m certain Minimal supervision is provided as they have several homes under construction at the same time. My only complaint would be if you sit back and wait for them to tell you what's going on you might feel as if they don’t pass information along well. I found out the dates for my walkthrough and closing from the new home consultant almost a month before I received the official email from the settlement coordinator.

The credit specialist told me that everything was good to go with my loan before I heard from the loan officer. So my point is that if you are buying with Lennar do not hesitate to ask question to anyone you can get in touch with and get a home inspection completed by a third party (that $400 could save you a lot of stress down the road). Remember that you are spending thousands of dollars and whoever holds the purse holds the control.

Our Master floor shakes when someone walks across it and the floor squeaks when you enter the master bathroom. Their CSR told us not to worry all second floors shake and squeak. Poor cabinet quality, excessive cracked grout, etc. We have other issues but are now entering Mediation set for 1/8/2019. My advice is if you do buy Lennar at least here in the Fresno area defiantly have a professional home inspector, inspect your home just before your walkthrough and set up repairs from that. Good luck.

Things you NEED to know: how the property taxes and escrow account work. Your monthly payment WILL go up after the first year unless you elect to put the maximum percentage into the escrow account right from the start. This is because the property taxes are first assessed when the plot is just land, and then re-assessed after a house is built - dramatically increases the value, and therefore the taxes. Also, the "everything's included!" is a bit of a lie. They don't seal the tile or stain the fences themselves; you'll have to do it or pay to have it done, and it's not cheap. The house itself seems solidly constructed - we haven't had any major issues in two years - but Lennar absolutely skimps on the finishing details. The paint and carpet are SO cheap and SO crappy. The house already needs a re-paint, and for that awful carpet to be ripped up. It looks so bad. Those are my only real complaints, though.

Do your homework before you buy; I can't stress that enough. Know what's coming. Know that you'll spend more out-of-pocket than you think. The warranties definitely come in handy!! Have your house inspected by a third party inspector right before the one-year whole-house warranty expires, and get Lennar to fix any issues they find at that time; best piece of advice our realtor gave us. Know you're not buying the best money can get, but for a lot of people in a certain financial position, Lennar is not a bad option. Just know what you're getting into.

From day 1 of walking into the sales office, buying our home... which is absolutely perfect walk thru closing and any little problem I might have had has been addressed and taken care of immediately. And I will admit I am a bit intense. And not 1 time have I had a single issue dealing with anyone at Lennar. They have been pleasant, kind, patient, accommodating. I do not have 1 bad thing to say. So all I will add if you live in NJ. Buy LENNAR!!! AWESOME HOME AND PEOPLE!!!

Lennar's passive aggressive cavalier approach flows over to construction practices (e.g. inadequate construction trash bins that have no top doors for debris containment, poor or no site cleanup, fugitive dust blowing, speeding trucks, etc.). Painful to write this review after all we have invested in the community. Worked with the City of LQ for our first year regarding the fly infestation from an illegal (i.e. no licenses or conditional use permits) for a nearby horse boarding ranch constantly covered in manure.

It is not like the custom made homes I have built in the past where adjustments can be made and rooms made larger, but the ease with which the home is constructed, with fewer decisions made the process so much easier. The builder in Charge, Dan, was highly responsive to the few requests I had upon moving in and the work was completed quickly and efficiently. It has been a very positive experience from start to finish, (except for working with their lending department which refused lending to me despite the 850 credit rating). I would do it again in a heartbeat!

P.S: Sales doesn't walk customers through model homes to explain and give opportunity to ask questions... they simply show you where the model homes is and when you return or not, hand you pricing sheet or have you sign home contract. If you reading this, stay AWAY from Lennar Homes, go for local builders within your community... otherwise GOOD-LUCK.

I called warranty and emailed and they suggested that I called the contractors myself. What is the purpose of their warranty service. I called the warranty contractor for my HVAC furnace and waited from 3 o’clock until 6 o’clock. Finally the guy showed up and was what appeared to be intoxicated and extremely unprofessional. I would not let this person in my house. I sent him away. While using the oven for the first time last night all the smoke detectors went off and the house filled up with smoke. Went to turn on over-the-counter vent fan which did not help at all due to it hasn’t been vented to the outside of the house of course.

Checked with most of my neighbors. None of their over-the-counter Vants work either. They also experienced the same problem when cooking. It would appear that the appliance installer just doesn’t know what they’re doing. So again today I have to call warranty to have yet another problem fixed or rectified that should’ve been caught by the builder on some sort of final inspection. Overall paint drywall and finish is horrible. Supposedly once the house is finished and before turn over a higher up from LENNAR walks the house and doesn’t inspection is this guy blind.

Then the water started to flow, not completely out of the sinks. The main Master bathroom shower underground pipes broke, therefore the water spilled all over the rugs and padding in the master bedroom. The upstairs shower drain was not properly positioned causing water to come down the ceiling and on top of the refrigerator. The entire problem is basically caused by downright (NO QUALITY CONTROL). We as the customer put 350K on the table for their business to grow and flourish, we ask for help. NO RESPONSE. We open tickets. They generate auto response with a lie.

It is September 12, we have holes on the ceiling in the kitchen, and holes on the ceiling in the master bathroom and toilet walls. Don't forget, we closed on July 22nd. Lennar, senior management has been informed via E-mail. I think that the consumer should really give Lennar a dose of Social Media exposure. Maybe that would generate a real human response, instead of a ROBO generated note.

Our own home has been fairly okay with the exception of looking like a spiderweb with all the stucco cracks. But others have been so unfortunate. Fire sprinkler system leaks in the ceiling twice, kitchen flooded, cabinets not installed by closing, damaged cabinets, missing hardware, electrical outlets falling out of the enclosure, and pushed back closing dates apparently due to a lack of workforce. (Don't even ask why their workforce has been decimated, but you can guess.) Lennar dismisses complaints and doesn't respond to e-mails. Frankly, I would never buy a home from them and would never recommend them to anyone based on current issues.

Then came to working day Barbara ** said we can't close now and then refused to return and emails or calls, they did return my escrow less 250. I tried getting a hold of a higher up CEO like Jon Jaffe. He said he would help then he disappeared too. This company is so shady. I have never seen customer service this bad. Worse than anyone. Why treat customers like this? Now we have a month to find a home from somewhere else. Oh God help us! Buyer beware. Consumer beware.

Now because of the draining issue, 1. mosquitoes breed in the stagnant water and increases risk of mosquito borne diseases. 2. Algae grows as the surface stays wet for long time/many many days. These algae can be dangerous to kids, pets. 3. Slip and fall hazard because of mushy areas and algae. 4. Also the grading from the wall of the house to the side yard is very steep. This steepness combined with mushy areas, makes it difficult to mow the lawn. Once brought to their attention, they take forever to address and to even acknowledge. One should consider carefully before buying inventory homes with Lennar.

There were a couple times we reached out as we saw progress was being made but didn't hear anything (you can do your due diligence too you know), but from the sales rep, to construction manager, to final walkthrough guy we were happy with their customer service and still stop by to talk and ask how the house is going. Overall, if you are looking to build with Lennar, take these reviews with a grain of salt. Remember that there are THOUSANDS of people who are happily moved in and are busy painting, moving furniture, getting their kids enrolled in schools and do not have time to complain on websites.

The tile in master bath has cracked from door frame to door frame. The AC is installed so **. There is no soil, it’s rocks, clay and sod. My AC leaks so badly. Egress window is full of water and mold. I have mold growing in the grass. The paint provided doesn’t match. Even from the maintenance person. Paint is all over the stained floors and steps. I am no longer allowed to deal with the Maintenance manager because I gave a bad review so now I have to go through the website. 48 hrs later if you are lucky you might get a phone call.

The very next day I inputted our new address into Realtor.com and the price that they sold us the home for is more than what is listed online. They refuse to change it. My husband and I protested. Our realtor spoke with Kevin and he informed our realtor that he would gladly refund our good faith deposit and cancel the contract. What kind of customer service is that?! What kind of bait and switch is this?!!! Buying a house is not the same as buying a car. A lot of time and money is involved. You would expect from a big company as Lennar they would cater to their buyers.

It is public information that their gross margin in 2017 was 21.7% or in my case about $159,500. They could resolve all my quality issues for about $2,500. They are just too stubborn, arrogant or greedy to do it. Quality last/margins first. For example, they pour all the basement and garage floors at 3.75" and they don't even put any reinforcement like steel wire mesh or re-bar or fibers. Instead they make a lot of "cuts" in the floors that will tend to hide the cracks. Additionally, they do a poor job of compacting the soil. They just run over it with construction equipment but that obviously misses many spots including all the critical corner areas. So now I have a questionable base of concrete elements that they continue to build on.

Next, I wanted to be certain I don't have to live with squeaky floors for the rest of my life. Same sloppy experience with the floor installation. Gluing is hit and miss. Nailing is hit and miss. They put the stairway opening in the wrong place. OK - honest mistake. But when they repaired the problem I ended up with a really sloppy patch job. Now, the roof joists are installed and you would think it would be a given that they will all line up straight. Nope - they line up +/- 1.5 inches. So I guess I end up with a wavy roof next and soffits that will be poorly aligned.

Is it possible the whole crew is just sloppy. In either case, Lennar supervisors should be finding all this and fixing it. I think they are either poorly trained or have too much on their plates. The problem this creates for me is that they continue right on making a proper repair impossible in some cases. For example now that roof joists are already installed how can you lift floor sheeting to glue it properly?

Lastly, you should know that Lennar's new program "everything is included" means they they will decline any minor changes. So, for example, we have to let the tile installers install tile so we can later rip it out to add a simple hand shower unit. Now the cost becomes $1,045 when it could have been $265. Adding 4 can lights will cost us $950 when it could cost $115 during rough in. We wouldn't expect any of this for free. But how difficult would it be for Lennar to work with a single licensed "handyman" type contractor that could do all this sort of thing for each home buyer? And Lennar could make a nice profit on it. It wouldn't take much. But I guess that the market is so strong for them right now that they have little regard for what the home buyer wants... once that very one-sided contract is signed. Buyer beware!!

I told her we were looking for Clovis and she again pushed and said, "Are you sure? Because we have homes exactly like this in Fresno." Mind you me and my husband are ** and you don't see many minorities in Clovis as you do in Fresno so with that thought in mind, me and my husband felt so unwelcomed. We have lived and grown up in Clovis our whole lives. After we looked at the model homes and came back into the office the lady stayed in her office, did not get up to see if we were interested or anything so me and my husband left. I just wanted to bring this to someone at the company's attention and hopefully no one else will be treated this way simply because they "don't look like they belong." Due to this experience I don't see myself purchasing a home anytime soon or in the future with Lennar simply because first impressions are huge for me.

Salesperson informed us they no longer help us after the close. The builder said he only puts in what the design center orders and provides to him. The design center person passed it onto (warranty) customer service. Customer Service never returned any emails or contacts within last 2 weeks. No one would provide answers to us. All passed the buck onto someone else. Now we have a faulty microwave provided to us. I am very disappointed in Lennar for this and thought the company would step up and right the wrong. I am very displeased with this experience and would turn me off from a future home purchase from them.

Our home was completed over two months later than expected. The stairs were not stained to match our floors well. We had to have that corrected. A cracked window was installed that we had to have replaced. Our garage door did not work from day one. There was a massive scratch on our hardwood floor. They installed the wrong size shower door. Two of our recessed lights were installed incorrectly and did not work. I found molded boards in our attic. The metal shield that goes over the pipes coming out from the HVAC unit on the outside of the house was never installed. Those same pipes were never caulked.

Lennar installed window screens on all of the windows, despite the HOA's rules against having screens on the front of the home. Residents were then flagged by the HOA for Lennar's negligence. They installed our sod in the heat of summer, and promised to install new sod if it didn’t take. When it didn’t take, we had to fight and fight some more in order for them to fulfill their promise. We fought so long, in fact, that it ended up being installed in the summer again. Again, it did not take well.

After moving in, construction crews continued to use our outdoor water and electricity while building other homes, after telling them to stop. To this day, three years later, construction crews have backed into our yard leaving tire marks and killing the grass that we have worked so hard to grow. They have also left black tire marks on our driveway. They consistently leave trash strewed across the neighborhood. Despite contacting Lennar about these issues, none of them were resolved.

There were supposed to be two small windows installed in our master bedroom. One of the small windows was never cut out and finished on the inside, but you could clearly see the window (and the labels on it and the drywall behind it) on the outside of our home. Because of these reasons, and more, I do not recommend giving Lennar any of your time or energy. Find a more reliable builder! I will say that Lennar has resolved most of the issues above, however, this was not without us practically harassing them until they did. Please also note that some of these things could be caused by the negligence of the companies they hire to do specific work.

Lennar, as well a Stormwater Maintenance company has been out to survey my yard several times and I was informed by Lennar that when my home was constructed the land was not graded properly and that additional drainage would need to be installed... Meaning my entire yard would need to be ripped up. All the hard work I had put into fertilizing and growing the grass would be destroyed and I would have to spend extra time and additional money through no fault of my own.

I have been told many times that the work to install additional drainage to prevent my yard from flooding would start soon and was even told to stop my lawn maintenance, however, it is now six months later and I still have not received confirmation from Lennar that my yard will be repaired and when. Now, after any amount of rainfall, my yard transforms into a swamp for days, then turns into a large muddy, brown area with no grass and a horrible smell. In addition, I fear that this issue could cause structural damage to my home due to the proximity of the water to the foundation.

The standing water draws snakes, mosquito and other rodents. I have a contract in place to install a fence around my yard for my dog, but cannot proceed with install until this issue is rectified and I cannot let my dog roam in my own yard due to all the water. This is a clear violation of the warranty and I do not trust that Lennar will move forward with the required repairs as I have been told that this will cost them thousands of dollars. At this time I plan to file a formal complaint with the corporate office and pursue legal action if necessary.

Lennar attempted fixes, as inexpensive as possible for about a year and then announced they would need to take down homeowner's fences and install french drains in the retaining wall. Drainage improved and we thought the matter was resolved. This week. We received letters from Lennar attorneys that we will need to remove our landscaping pavers - approximately 12 feet from the retaining wall - in case they ever need to access the drains again and because they want to repair their community fence and move it two feet closer to our homes. This means that we must remove the approximately $15k worth of hardscaping we installed in the first place.

Lennar's response was that the people from Lennar that worked with us on the hardscaping are no longer with the company. We are beyond frustrated, concerned not just about the lost money but also that the wall is still not capable of keeping our homes from collapsing. Of course, the neighbors are all coming together and learning that in buying our homes we signed away all rights for a class action suit and there is little to no remedy available but to give up our yards to fix their improper drainage system and wall. Buyer beware! This is a nightmare!

Do not include your model and leave you lingering for weeks and months if you allow them. That is so they can sell the lots to people that want the bigger most expensive houses even if they can't afford it as well as you could (No concern for the Real Estate Bubble.). In conclusion: Lennar's customer service style which should consider a first come first serve approach (as long as you are a solid buyer of course) is not in their business model. Lennar's Business Model is to play Chess with you. You are only a Chess Piece for them and nothing more. I wonder if their approach is legal... Good Luck!!

Our warranty repair hit list was moderate. Most items were very easy fixes for the respective trades to complete. The largest items on our list were the Lennox central A/C evaporator coil that was defective (class action lawsuit) and the 1x12 trim on the staircase. The evaporator coil in the Lennox A/C unit began to leak approximately 6 months after we closed. We noticed the a/c would run constantly and never cycle off. The inside temperature would never drop to the set thermostat temp.

We discovered that many other Lennar homeowners in our community had or were having the same problem. Research uncovered a class action lawsuit for faulty evaporator coils from Lennox. Ours was replaced under warranty. The company that installed the original HVAC unit was called out to replace the evaporator coil. I was present with the technician as he tested the coil and found it to be leaking from a few areas. Rust began to form on the coils. After replacing the evaporator coil, the technician left a mess for us to clean! (Del-Air).

The other huge undertaking for Lennar was the replacement of the staircase trim. It was originally cut too short at the top stair riser. I could put my hand between the trim and the stair riser! Lennar's first idea to remedy the problem was a short-cut to say the least! They wanted to have a carpenter cut a sliver of wood and somehow attach it to the trim to fill the void! The second idea was to install small pieces of trim on every stair riser (so they all match). I wanted it fixed correctly, and stood firm on them replacing it properly. This all took place in October 2017. The carpenter trade they used was New England Trim.

They started the project by delivering one piece of 20' MDF 1x12 trim to our home (we should have received two). That piece of trim sat in our home from October 2017 until April 2018 before Lennar's Customer Service Rep finally (after my constant calling) started to schedule the repair. Another huge problem is that the Customer Service Rep doesn't have enough respect for us to check with us first prior to scheduling the trades to show up and work! I missed work hours because of Lennar! New England Trim must have some of the worst carpenters! It took them two attempts to get the kneeboard installed, and still failed.

They also only attempted to replace six of the eleven spindles which did not even match the original ones that were installed! The trim nails weren't countersunk in the MDF and the paint never adhered to the fake wood. The carpenters wanted to fill a 1/4" gap from the bottom of the MDF to the top of the trim with caulking!!! We had one side of kneeboard trim the original pine wood, and Lennar attempted to replace the other side with MDF which is fake (pressed) cardboard. This repair would have been so easy to a trained professional carpenter! Lennar eventually had to dismiss New England Trim and use DriRite to complete the install of another piece of pine wood. DriRite did a decent job on the install.

One other point I want to make is how irresponsible Lennar is in the quality control over the construction. As we were already living in our new home, other homes were still in the construction phase. At one point, my wife's black car was parked on the street in front of our home. Lennar's painters began priming a house across the street on a windy day unbeknownst to us. My wife went out to find her car covered in smurf blue overspray! Would it have taken much for the painters to knock on a door or two and advise us to move the car??? Or perhaps Lennar taking the responsibility to inform those homeowners in the immediate area when they are scheduled to paint? Of course not! Lennar never took responsibility of the damage to our vehicle's paint! We found this to be extremely discourteous, irresponsible and ultimately disrespectful to us and the other homeowners that suffered the same damage to their vehicle!

My advice to anyone set on purchasing a Lennar home, be vigilant and know that you are going to have to battle this builder to do the right thing! Lennar is NOT going to step up and do the right thing for you! Your pre-closing walk-through is going to be the most important day (or two) of the purchase! Look at EVERYTHING!!! They want to close on the home so they will repair items quickly. After you close, they forget all about you, nor do they care about fixing your warranty items. Quite possibly look into other better quality builders.

At this point we are incredibly frustrated however an entire deposit in. Our frustrations started when we were supposed to do our pre-construction walkthrough. We were given a date, I took off work to attend. We get there 10 minutes early, 10 minutes AFTER we were supposed to start there is no one there. So we called the office and it turns our then builder (Richard) was no longer with the company and would have to reschedule with Patrick. So since we signed, we had Richard, then Patrick, now nobody as our builder. We also no longer have a new home sales coordinator. I understand that turnover is inevitable and that mergers cause shifts in employment, however that should all be transparent to the customer and they should keep you informed.

This is a terrible way of conducting business. If anyone has any contact information of someone in corporate for Lennar or CalAtlantac, please pass this to me. Again, sorry for the noise, but this is beyond ridiculous. Now, the builder (Edward) is out until next week, and we do not have anyone to answer our questions regarding the house, and they do not have anyone to cover Edward. It is being stressful deal with this company. Buy a house should be fun, not stressful because of the company.

A month before we moved in we noticed that they ran the air conditioning lines below the drywall in the basement, this was unacceptable so I emailed Jeffrey (Lanner realtor) and Steve to have that fixed so the lines were up in the floor joist, just as they were in every other homes being built around us. Steve dismissed this and said it was normal and a scheduling miscommunication. On our final walk-through a week before closing they realized just how bad it was, and said they would get it corrected. A whole week past and on our move-in date they had a company in there fixing this problem.

On our final walk-through there were several bumps and bruises still in the house that we pointed out during our initial walk-through. Chad one of the other construction managers was frantically trying to touch up all these issues as we were walking through the house two hours before closing. Because of that, we were not given the proper explanation of our new home and all the steps we needed to take to settle in. Overall the home is far from perfect, which we understand as we are imperfect beings living in an imperfect world. However, for a home that cost 3/4 of $1 million we were hoping for a better experience. Lennar Homes is building faster than they can keep up and may have bit off more than they can chew.

Another example of contract nonsense is Lennar expect you to close when the home is ready within 2 weeks, however the contracts give Lennar the luxury to finish the home in 2 years, even though they promise you in the office 6-8 months. As an advice to new customers please read the contract well and pay attention to certain disclaimers that would reduce the value of the home you are buying, or the extended time that would take to complete your home. Just for the record I didn't sign the contract with Lennar and canceled the deal. Worst builder I ever dealt with.

Also the exterior paint is chipping off the house already! When you contact Lennar they are bothered by you calling them! We have been through 5 Knowologist now. It's a shame what we are going through! Lennar Homes is PATCHING their work instead of building as NEW!! DO NOT... WHEN I SAY DO NOT... PURCHASE A LENNAR HOME!! We have been sick to our stomachs ever since we purchased a Lennar home. Mind you... This is our 4th home purchase. This home being the first "NEW BUILD" and we are very unhappy! Stay with an old home and fix it up! With Lennar you are going to replace everything within months of moving in and Lennar will simply treat you as another pain in the ** homeowner!!

When the contractor came to my home to look at the problems he brought 6 other guys with me. I felt that was unnecessary and his way of intimidating me. He had a bad attitude and treated me as if I knew nothing about houses. They did a horrible job at fixing the floors! I recently noticed bulges in my ceiling in the kitchen and believe the water damaged floor upstairs is dropping. Lenora took a look at the ceiling and said it was the wood expanding and there was nothing they could do. What?! I just moved in, the house is falling apart and he said this? Lennar representative had excuses about everything and that nothing was their fault.

The Lennar rep came to my home today and told me I would be required to file a claim with my home insurance about the water damage and I told him Lennar was required to disclose the water damage when selling the house and that Lennar was responsible. He then said "the lawyers would never let that happen" and that the lawyers could cause me problems. I took that as a threat and I knew at that point it was time to get serious. I just contacted the city inspectors office and filed a complaint because I believe the house was never inspected properly. I am also considering creating a lot of social media postings and videos letting everyone know what is happening to me.

Original Review: March 8, 2018

Do not buy at home with anyone that is affiliated with Lennar. They are horrible to work with. They do not care about their customer at all. They actually don’t even treat you like you are a customer once you buy one of their houses and they treat you more like you’re a nuisance. They take over small builders and think they can walk all over the homeowner. They don’t honor the warranties that were set in place and they think they are so big that they are untouchable. If you buy one of their homes you will definitely regret it. They have the worst customer service I have ever had with a homebuilder in my entire life and this is my fourth home that I bought and unfortunately the one prior to this was a subsidiary with Lennar or recently merged with them robot out by them such as CalAtlantic.

My last house I had so many problems. They flew out to try & buy me out of my house instead of just fixing the problems. Every single window in my entire house leaked. The master bath leaked the first night I was there and came through my ceiling and caused drywall damage. They never fixed the problem and they fought me for everything that was defective or done incorrectly. Do yourself a favor and do not and I mean do not buy one of their homes. Also do not buy a home with anyone that is now affiliated with them such as CalAtlantic. You will be very disappointed.

I pointed this out and told them I was canceling the sale. They assured me this was normal settling. I know better. Anytime a brick is broken you have a serious issue. If a crack develops it should follow the path of least resistance which is the mortar. If I bought this home the odds are high that foundation issues would destroy my in slab plumbing which is very costly to repair. They refuse to refund money and assure me their company "experts" say it is normal. Please look at attached pictures and judge for yourself. They are pressuring me to buy this junk and may end up in court. Stay away from this company.

The issues involve electrical issues, HVAC problems, mold exposure, structural defects, water intrusion/damage, metal corrosion and environmental concerns. These construction problems, in addition to dealing with the stress of it all for more than 4.5 years, have led to health issues. As well, other people get sick when staying at my Lennar home and exhibit similar symptoms. Between improperly installed and defective A/C units and faulty roof flashing during construction, the house has extensive water damage and mold, which has impacted my health and the health of those who have spent any significant time here in the home.

What's worse? Lennar knows about this. I worked with the division president and his team through multiple inspections and meetings to go through the 80+ defects. They were at the point of more inspections and bringing in an environmental company when they simply stopped responding, even though they said they would make the repairs. Even if the repairs were made and because of seller disclosure laws in the state of Florida, I would have to list it well below market price and it would likely need to be a cash buyer. That's how bad it is and that's not my fault. There is nothing that Lennar could do at this point to 'make me happy.' The only thing they could do is do what's right. I'm not sure how these people even sleep at night.

One thing to know - buying new construction is not like buying a new car. You have virtually zero protections and the warranty is horrible. I wish I had done more research on this before I signed the contract. There are no 'lemon laws' and you'll be responsible for any attorney fees to get the home you wanted. You can expect to pay a minimum of $50K-$100K to simply get the repairs done - you won't be able to ask for any lost work time, medical or any other damages other than simply getting the home that you were promised.

I'm confident if enough people start speaking up about Lennar, that they will have no choice but to change their approach. This shouldn't be allowed to happen and it will continue until consumers stop spending with them and lawmakers build consumer protections for new construction homes. Do yourself a favor and buy a home that has been 'broken in.' If things go wrong? You'll have a much easier time getting it resolved through insurance or taking action against the previous owner for non-disclosure of defects. If I had to do it all over again, that's what I would do.

Outside, there was no time taken to clear the lot of rocks and construction debris, ie. nails, plastic, lunch trash, etc. Sod was simply laid on top of it. In addition, much thought was not put into drainage. A quarter of our yard is an ever-present swamp. This has now forced us to have to come up with some type of solution to level the yard and create drainage. We are not the only folks dealing with these issues. Clearly, Lennar builds so quickly with inexpensive sub-contractors that there is no integrity. Lennar DOES NOT stand behind its homes.

When the warranty people came I saw and they informed me that aside from using the wrong capacitor they also use the wrong electrical wire. I would have understand had I not hired a home inspector and had it not been pointed out. Yes I saw that they replaced the electrical wires and the capacitor but can no longer trust them. My biggest regret is that I trusted them to do the right thing. Lennar refuse to answer my multiple questions as to whys? Now I'm second guessing if they truly and completely resolve the problem? And that Lennar should be accountable, responsible and be punished accordingly.

When we moved in of course we noticed extra things that needed to be fixed such as the screen door, the air unit was making a noise, the heater wasn't as hot as it should be, the garage door was having problems, and a few other things. I opened up a ticket with Lennar and literally within 1 business day all the different companies associated with each problem called me to set up an appointment. They all came out the following day and fixed each and every single issue.

Right now I have a problem with the dryer so I just opened up a ticket. These are new homes, never before been lived in, so of course you are going to be the first one to notice each and every single problem it has. But in my case they have resolved each and every single issue so far. One of my neighbors he was having an issue with a water leakage in the attic and they came and had to reconstruct it but they did it. I would also like to add Lennar hires different contractors in every community they build. So maybe the ones in one community were horrible but another community may have a completely different outcome. I was reading a lot of bad reviews so I just wanted to share my experience which has been very good so far.

There were areas that required painting, stone in our fireplace that was chipped, wood in our baseboards split, chips in our kitchen backsplash and his response to me was we needed to wait for our one year repairs. Through our first year Lennar and John have refused to put the customer first. At our one year walk through any and all repairs were met with “sorry that isn’t under warranty.” Last night I reached out to John regarding stone that has fallen off the front of our exterior and his response “sorry you are past your one year warranty.” Lennar- what happened to quality workmanship? What happens to ensuring the customer is satisfied? What happened to ensuring you employ individuals who are kind in their responses? Why must everything be a black and white answer?

Appointments were made and I was not notified. Workers would show up unannounced. I have continued to have an issue with ongoing grout and tile repairs. They silicon grout being used to "fix the cracks and holes" is not the same color (dries darker than the grout). I paid out the nose for the upgrades and the half-** attempt to make repairs is unacceptable. I will not settle or be told that this is what they use and deal with it. I have also had an issue with representative using an electronic signature of mine back in May 2017 to "sign-off" on repairs indicating the issue has been resolved to my satisfaction. I have had no contact with this representative by email or phone since early September 2017, but he manages to use my electronic signature to sign-off on the repairs. Sneaky and dishonest.

I could go on-and-on about the issues with my home and the other homeowners I have grown to know in the community experiencing the same/similar issues. Warning, do not close escrow until all the repairs are done. Once they have your money they are onto the next home to close. Also, when the representative tells you that a survey is going to be sent and that anything less than a 10 would result in the loss of his/her bonus, be honest when completing it. Do not let the fact that the employee will lose out on the bonus. The simple fact is, EARN IT. Do quality work, provide great customer service and you won't have to beg homeowners to give you 10.