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We bought a brand new home from Lennar on October 11, 2018. We've had numerous problems with the construction of the house and dealing with warranty people. Then on September 24, 2019, we discovered extensive mold infestation, with air spore tests at very dangerous levels. During our home inspection and walkthrough, we asked our construction manager multiple times about the mildew smell. The smell was so awful that I covered my nose when in the basement. He told us that it was just a new construction smell and he assured us that everything was normal. We even sent the email asking the construction manager if the air was safe a couple of days after we moved in. Our builder failed to disclose the significant water damage during the construction that we have since observed on the stairs and that no doubt contributed to the mold.
When we asked our builder to remediate, the builder sent an incompetent remediation team from Adco who cut the drywalls, disturbed mold, and sprayed chemicals without ever covering vents or telling us to get out first. They even said it was safe to stay. Myself, my husband, toddler, and later my kids were home from school. My kids got so sick that day and the next day, they missed school. Adco also told us that there was no mold found in the second floor, and in one of their untreated basement test holes, after cutting out the drywall. That was clearly untrue.
Adco assured us that they found all the mold and cleaned it on Sept 25 and they were coming back two days later to fog the whole house. We obtained the report by an independent mold remediation company who we hired and inspected our home on Sept 30. According to the report, we have 97,977 sq/m3 Penicillium/Aspergillus group in basement alone. Anything over 1,000 is very dangerous according to the expert.
Due to such elevated mold exposure, our kids, my husband, and myself have frequently been sick. Soon after moving into our new house, our then infant son started getting sick. He had a hard time breathing and had six ear infections, which was not normal for him before moving here, and which required surgery to put drainage tubes in ears. His speech developmental delay, confirmed by the county specialists, we think was a result of hearing difficulties from those infections. My six year old and eight year old children started having respiratory problems, getting nauseous and dizzy almost every day when they come home. They often vomit and missed school and other activities due to the mold exposure. My husband also missed many days of work because of the mold related sickness.
We sent our mold report to the Lennar and our home is still not habitable. We have been living in a hotel for over a month now. Our nightmare seems to be never ending since the purchase of our "dream home" from Lennar.
Prior to the purchase of our Lennar Home we were assured by a real estate professional that the builder’s negative reputation was overblown and was, in fact, in line with other track builders. It now seems that those assurances were most likely the result of the extremely generous “bonuses” (I.e. bribes) paid to referring agents. We wish we would have gone with our gut and not purchased this $500,000 nightmare. Below is a short summary of the issues we’ve encountered in a few short months:
1. The build quality is just horrendous. At move in, you walk through with a Lennar rep to identify any obvious issues with the house. Something was wrong in literally every room, ranging from shoddy paint, to uneven walls, to leaky pipes and windows. The floors in several of the rooms also creek as though the house is 20+ years old.
2. I strongly suspect that they are routinely using illegal contractors in the construction process. I ran a license search on one contractor which turned out to be a dissolved entity (meaning the work they were performing was almost certainly illegal).
3. We learned from one of the many contractors who have entered our home since our move in that Lennar typically pays “by the piece”, which incentivized the contractors to slap things up as fast as possible. Lennar then has a “finishing crew” come through and “fix” (I.e. hide) any issues that inevitably arise from these shoddy practices.
4. Construction starts at 7:00 a.m. sharp. And, they are not shy about starting “prep” for construction outside your window as early as 5:30. It doesn’t matter that there are only a couple lots remaining in the neighborhood, or that these are $500k+ homes sold to families. The noise (often in excess of 100 decibels inside) starts at 7:00 a.m. The infuriating thing (especially for those with little ones) is that it usually stops around noon. So, they could be decent human beings and push things back a couple hours. They simply choose to do otherwise. I would say that the loudest construction happens between 7-10 in the morning.
5. In Florida, the counties more or less allow track builders to do whatever they want during construction. Noise ordinances don’t apply if you have a construction permit. Neither do parking rules. Between 7 a.m and 9 p.m., they basically operate with impunity. So, if they want to use a jackhammer outside your window at 7 a.m. on a federal holiday, they do. If they decide to bust up the side walk behind your driveway at 8:00 a.m. on a weekday (and trap you from going to work) they do that too...
6. They draft the association bylaws and covenants to effectively allow themselves to do whatever they want. For example, the bylaws state that many, if not most, of the rules don’t apply to the builder. Lennar then gives itself a separate class of voting interests to effectively give themselves control until of the community until the last home is sold (which could be years). Then, they appoint a disinterested management company to do nothing beyond satisfy basic legal requirements. It took nearly 2 months to get a simple backyard fence approved because they basically just decided to not meet to review applications one month. Our bylaws hilariously (and in contrast to legitimate associations) say that outdoor construction applications not approved within 30 days are deemed denied. Effectively, if they don’t do their jobs and get around to reviewing your fence, pool, or enclosure application, it’s simply deemed denied.
7. The Lennar sales agents view you as a mark. As soon as the shoddy home is sold, the con is complete. Lennar will sell your mortgage off as quickly as possibly (usually before the first payment is due) and expeditiously wash their hands of the shoddy home and community they’ve left.
8. As others have noted, if you have a family and can actually afford a $500k home, it would be best not to buy in a Lennar community because you will be in the minority. Most buyers in our neighborhood are either Chinese nationals parking their money in the U.S. and acting as absentee landlords, or “multi-generational” households with 3-4 working adults. I cringe to think what is going to happen to the property values and foreclosure rates in this community when even a modest recession occurs.
In sum, Lennar is a parasite. They take advantage of loose property and construction laws in certain parts of the country to buy up vast swaths of land in high housing demand areas. They then throw up these homes as quickly and cheaply as possible (without any consideration given to existing or future owners); bribe the real estate agents to convince you that their garbage isn’t really that bad; push through mortgages that may or may not be up to par; sell off said mortgages within days of closing; and then move on to the next one.
Their entire model depends on booming housing demand and limited to no other options. Their default response to nearly every issue is effectively “sue us.” I regret every day that we ever got involved with them, and am already looking forward to selling this disaster of a house and uprooting my family again to get the heck out of here as soon as possible.
I understand we will not get a perfect home, but if you have to make payments on your mortgage every month and you see a reminder in every corner of "what is Lennar doing so we can move on?" We have repairs that are over 10 months old and many more over months old. There is no response or time on when you will receive a call. Actually I haven't received a call in over a month with over 12 tickets that I opened up. I should've known when the salesperson said that they are the biggest home builder in the world. The is no more touch to customer satisfaction here, at least at Cooper Creek.
I contacted Lennar homes for some information pertaining to the homes they offer and the homes floor plans. I received multiple emails, 6 in total from Anthony **, I assume a salesman for the company. When I told him what I was looking for and what my timeline was for a new home I received no response at all. I have worked in a customer service oriented business for over 20 years, I would NEVER ignore a customer. What Anthony didn’t know is that between family and friends who are planning moves in the Tampa area if he had done his job he might have had at the very least 3 immediate sales and 2 (including mine) in the future. Now I have recommended to those family members and friends not to use Lennar. Congratulations to Anthony! You lost 5 potential sales!
I was 1 of 18 people picketing Saturday 10/12/19 on Green Pond Road in Rockaway Township, NJ at the entrance to the Lennar "The Hills" development. All of us are owner-residents at the Lennar "Fox Ridge" community, also located in Rockaway Township, NJ, which Lennar completed and turned over to our COA in 2017.
Our COA contracted an expert engineering firm and paid for studies which identified significant building, retaining wall, road, sidewalk, grounds and storm drainage defects. This report was turned over to Lennar over 1 year ago.
As of today, 2+ years later, Lennar has failed to address, resolve or even discuss the millions of dollars worth of construction defects and horrible road, sidewalk, drainage conditions that we are living with and being forced to spend our COA money to fix some problems that are Lennar's responsibility but require immediate attention. In addition, Rockaway Township holds a Lennar bond for the roads, drainage, curbs and sidewalks but has been ineffective in getting Lennar to do anything to correct the problems. All we wish to do is to begin a dialog with Lennar about doing what they promised when we all bought our newly constructed Lennar condominiums. Thanks for listening... we will fight and picket for our rights!
We purchased a home in a newly built Single-family Homes subdivision from Lennar Homes only to find out that more than half of the homes in that subdivision was sold to Chinese Investors who in turn rented them out to people who have several roommates (some houses have 7 roommates). We thought we were purchasing a house in a regular nice neighborhood. We were not told that it was a Rental Property Neighborhood. This roommate-type line the streets with cars and it looks like a ghetto. We spent more than 1/2 million for the house and most of the time our driveway is blocked by cars because so many people live in one house. Lennar Homes should not have sold some of the houses to regular homeowners and just sold it all to Chinese Investors and keep the neighborhood a Rental Neighborhood. Very very disappointed in my purchase and being misled my Lennar Homes.
I have build 2 other homes prior to building with Lennar and this was, by far, the worst experience. Lennar is unresponsive to problems because they have so much turnover that our issues keep getting pushed to someone else. Our entire neighborhood is up in arms. We have had so many electrical issues with our house and Lennar is taking their good 'ole time to fix them even though the appliance technicians said the problems are fire hazards. Our yard is an absolute disaster. We have tried for 5 months to grow grass. We've hired a company to help us. They have said the good soil was removed from our lot and junk was put in with so many rocks and branches. Unless we have 4 inches of topsoil brought in, it will be nearly impossible to grow any grass.
Our subfloor on the second floor has a giant hump in it. A sub came out to fix it only to realize another sub is needed. Twice, the subs have been scheduled and no one shows up. So, I've have had the carpet upstairs removed for 2 months waiting for Lennar to reschedule the subs. The lack of communication with the warranty/customer care department is atrocious. We are not nit-picky people. There are so many other small issues that are unacceptable in our home but my husband and I will fix them ourselves. But the problems listed above should be address by Lennar but they are doing absolutely nothing after 4 months of emails, phone calls, and walk-throughs. We know things aren't perfect in a new home and we don't expect them to be but when there are major electrical issues, I would've hope they would fix that immediately. We build our last two homes with Ryan Homes and we thought Lennar would be a step up, boy were we wrong.
Lennar Homes is a company that does not care about the quality and satisfaction of their customers. They build thousands of homes with low-quality materials and non-professional labor. I have a 3 years old home and everything is failing now. Walls are damp, pipes are leaking, water is coming out of the outlets, floors are cracking, the list goes on. If you have worked hard and you are ready to buy a house, I urge you to avoid Lennar. They don't care about your dreams or about the quality of the place in which you and your family will live. They just care about making money.
Our experience with Lennar was one word: NIGHTMARE. We would never consider another Lennar home and advise all our friends to stay away from Lennar.
1. House quality is much lower than what we are expecting. With over half million dollars for this new house, we did not expect that many issues, defects, and imperfections with the house when we had our first walk-through nor on the many walk-throughs afterwards. Our house was originally scheduled to close on 12/30, but instead we closed it on 2/11 due to the overwhelming amount of issues, defects and problems identified by both our inspector and us. Normally, the final walk-through should just happen once, but for us, we lost count of how many “final” walk-throughs that we had and how many times we went back to the house just to find the exact same issues and problems that had not been not fixed - but still the Lennar team was still hoping for us to sign-off AS IS. We had to hire our inspector to go back four times to keep checking on the original issues/problems he identified in the inspection report to ensure things are getting fixed.
The problems with the house vary from big ones like ugly fish-mouths on the roof, mold/fungus inside, wavy siding, plumbing issues/leakage, wall damage with sheetrock removal/repair, to cosmetic ones like cracks on the hardwood floor, uneven fireplace stone, painting dots throughout the hardwood floor on 1st floor and carpet on 2nd and 3rd, caulking missed in some places, etc. etc. At the end, some issues were still not addressed in the inspection report and we were "rushed" and "forced" by the construction manager to close the house.
2. One big item that was not addressed is the HVAC unit was installed right next to the bedroom window (we actually had to pay extra to upgrade this room into a bedroom with a full bath downstairs). The plan is for my parents to use when they are here. Now when they are here, the unit produces so much noise over night that impacts their ability to sleep. My mom also has neurasthenia and this is making her sick. Ear-plugs work temporary but irritates her skin with over usage. When we contacted Lennar leadership: Mark ** who is the CEO of the company? Allen ** - constructer head? Robin ** - customer care director. None of them really cares about solution for us or wants to shoulder responsibility. There are so much more to talk about this company which is beyond words can describe. My advice to you all is: stay away from them if you want your life in peace.
We bought a Condo at Greenbriar Fox Ridge in Wharton, NJ in 2017. After the first year they did do a walk through and did fix a couple of Crack tiles and sent a check for minor cracks in the walls, They did not however tell you that if you live on the first floor of the building all the settling happens after the 2nd to 3rd year and then you have major cracks all over. They seem to use partial instead of full sheetrock and as it starts to settle then their sheetrock flattens like a pancake. We had them come in but got the runaround. We know there was back fill to the back of our building and are trying to confirm that with the town. They are now done building and are trying to get their bond back from the town without finishing the work to the streets from the trucks and the patching they have done. It just seems that we will all have to get together and do a class action suit.
I applied at Lennar Homes at Trinity Crossing in Forney TX and got denied on my application and I tried to reach my builder Nichol ** at that location. He tell me that I have to wait until I get the denial letter in order to get my $1000 dollars back, I got the letter and told him and he tells me that it will take a while for me to get the refund. It have been since August 2019.
It is now October and I already have close on a house at a much lower interest rate and the new Builder took the time and help and guide me and I have moved in to my new Home that is gated community and cost much less than what they was trying to sell it to me for, but any way I have tried to reach Nichol and left him several voice mails. He would never answer my calls, and it's funny when you in the process they will call you, but once you get turn down you cannot reach them. You have to go though corporate and take so many actions to get your refund. Do not believe everything they tell you out there. Just be careful.
We purchased a home from Lennar, Arborwood Preserve, Ft Myers, FL., 33913.and closed on September 19, 2019. Big mistake! Should have closed when the house was completely finished and presented itself as a new home. We have bathtub issues, paint, paver, framework, windows, lanai issues and the list goes on and on. We had the carpet taken out and had tile installed to match the rest of the home since it was a speck home. Upon taking up the carpet, and pad the floor was filthy! You couldn't go barefoot for all the dirt from construction, nails etc., and the tile installer had to scrape paint off the floor before they could install the tile. The house was so full of dust. What in the hell was the construction manager doing? BTW he put in a two weeks notice after we closed. That should tell you something.
So much for moving into a new home and trying to settle in with all the repairs that need to be completed. Talk about an inconvenience. Please, do not close on your home until it is perfect. Make it right, hold their feet to the burner. That way Lennar doesn't get their money until you're satisfied. You might want to think twice before buying a home from Lennar.
My Experience at Lennar at Traditions. Went to see the home. Tells 415 is the price and available. Ask to get the preapproval then I went and came back next day with pre-approval. Now tells that some else is ready to buy the house and the house price is 420 now and he can't sell. Have to call his manager through realtor and get the contract signed. The next day I get an promotions email that house is price 13k less. The Date to close the house is Oct 1st. Aug 7th met with Builder and says that next week going to install the sheet rock and dry wall.
Sep 5th met with the build. Sheet rock not installed. Says, "Next week we going to install the sheet rock." Sep 29th called Sales Person to know more about it. Now tell sheet rock will be installed and say it will be installed next week. When I said that I will be going on Vacation from Nov 22nd they said the closing date is moved to Nov 18th which is 4 days before my vacation. When I was asking more questions on the the sales rep says "you are from where!! Are you Asian. Call your agent to call us". Living in this country for 12 years this is first time some making a racist comment. Make me feel so depressing. I really for signing a contract Lennar. As of today Oct 4th dry wall is not installed as the closing was suppose to be on Oct 1st. Also they are few more issue which I will update once I get Changes.
Do your research folks! We are in the middle of a legal process with Lennar; talk to people [not suggested by sales], but talk to people in your neighborhood, on playgrounds and ask about their experiences. Once you see red flags, just walk away. Here is our story. It took 10-11 months to build our house in the Dallas area (the process was not easy as the builder/ subcontractors made many mistakes and we had to fight plenty to correct them).
About two weeks before the closing in July of 2018, a water leak in/around the kitchen island became apparent. It was due to the poor workmanship of the plumber. Lennar promised that everything would be fixed by the date of closing, but of course that was not the case. Lennar lied to us in regards to having fixed all of the affected areas in the kitchen. We believed Lennar as it reassured us that we would have no issues going forward and that all was fixed. Lennar didn’t replace all affected areas by water. Four days after closing it was confirmed we needed repairs.
The whole process was a nightmare, it dragged from weeks to months of disruption. It caused my home based business to collapse, my hubby took off from work several days, we cancelled kids’ activities after school. During the repairs we had asked Lennar to bring a third party to test the damaged area. They promised they would, however they pushed it four months later, and, to our surprise, brought the same guys to test their own work. Conflict of interest, illegal practices and false promises. Finally fed up, we hired our own team, did our own testing, and in light of the results and repairs still needed, plus additional outstanding issues, we ended up getting legal help. There is a lot more to the story, but our advice for you is to stay away from Lennar.
Don't buy Lennar; don't count on their promises, there's no integrity displayed. They will cut any and all corners they can. We will continue to expose Lennar in the DFW area; we will continue to post, edit and add to our reviews, social media, reach out to news throughout our journey of fighting Lennar and their fraudulent practices and refusals of taking ownership of their mistakes, until everyone in this area knows the quality of the services they provide, integrity they display and illegal practices they approve.
Leander, TX-new construction. How had a laundry list of little things that were overseen by all the sub contractors that they hire. Door frames uneven leaving gaps when door attached, all my lights hum, sticky tape residue left everywhere, did not receive any set up tools or some appliance manuals, when asked for certain items was told in one sentence “not a warrantable item” with no help to figure out solution, gaps between garage door and frame had to add extra foam to close, just a lot of little things that get frustrating. Overall poor customer service. Would never buy a Lennar home again, was skeptical at first but not many options in my area in that price range. Also their mortgage company was a NIGHTMARE to work with, they almost delayed my closing.
If I was only going to own a home for a year or less I still would not buy Lennar. Typical corporation only interested in max profit. They hire subs that will do the job as cheaply as possible and then encourage them to cut corners by cheaping out on them in every possible way. In the end, their buyers are the losers.
Watercrest in Venice. Went into contract on new construction in Feb 2018 for home to be completed Oct 2018. Then they delayed closing until Nov 30 2019. Then they called me and moved it up to mid November (to meet closing quotas) and there was a "punch list" that still needed to be completed. They did over the course of a month correct those items. The Project Manager and the Salesman that sold me the house stayed on top of that list. However, 8 months later after heavy rain when I was away, a friend went over to check the house and the ceiling was leaking into my living room.
Called Chuck ** from Home Warranty who did have the roof fixed, apparently it was a problem with initial roof construction and then the ceiling fixed (Sheetrock) in the Living Room. That was done terribly. You could see the patchwork, it was unacceptable on my brand new house. Chuck agreed to have another contractor come in and replace all of the sheetrock in the ceiling, which requires all of my lighting to come down, then repaint, and clean the home.
Its been almost 6 weeks since the initial complaint and I am still waiting for them to show up to do this 3 day job. I will post more when the job is complete. I also have had a water problem on the side of my home which Chuck told me was taken care of. It was a grading problem, however, it is still staying soaked like a sponge in some areas, and Chuck advised me it's because it's rainy season. That's a bunch of crap. I have owned property in Florida for over 20 years and have never had a yard soaked like a sponge in any season. I have a complaint in for that as well. Keep you posted!
Dishonest pricing. In short: We were told the home was a certain price by the salesperson and now two months before the potential closing the manager bumped the price nearly $100k higher. Watch out excited families for big $$$ surprises.
I didn't wanted to go through the trouble of fixing and small projects in old home so I went for a new town home. I was told any quality issue/damage that you could see will be fixed with our 1 year warranty. I reported major issues like water leaks, floor making sounds, broken cabinets and so on. All the major damages were neglected and was never fixed. They made arguments after arguments of why it cannot be fixed but never fixed any major issue.
It's hard to read all of these reviews be excited about Lennar, but I thought to provide my honest feedback. First off, no home is perfect, even if new. If you expect that, then the home sale price should have two commas in it, not one. That said, I have had the same cosmetic issues, minor delays, and general warranty concerns others have outlined. I have had nothing but a positive experience with the group that built our home and would like to publicly thank Dan ** for his quick responses and service.
Now that we are in the 2nd month I have submitted a couple of small warranty claims only to be responded to right away and then contacted by Dan on an update/answer/resolution. Service comes down to two things. 1. A process (that being the warranty claim on the website) and 2. the individual conducting the service. Dan has shined in every aspect to make our experience as positive as possible. I hope nothing changes and we don't experience issues others have described, but thanks to Lennar and our construction team for their care to make our service as good as advertised.
-Chris and Steph
We purchased a condo in a high rise in Bonita Springs, Florida for approximately $1 Million. It looked great. However, Once we moved in, about 12 months later, (we had a delay to a major illness in the family), the issues began. Lennar’s 12 month warranty was up around the time we moved in. Major issue - The tile floors began buckling up. Lennar will not even return our calls on the matter, even though it stands to reason that tile floors have a useful life way longer than 12 months. We now need to replace tile at a cost of about $25,000. There is about 2500 square feet of tile we are talking about here. So you can see how the price is so high. Turns out they did not use the correct products/process to do the job correctly.
In addition we had other problems that should not occur for the price we paid, although smaller in magnitude. Refrigerator had chunks of ice forming around the condenser and stopped all working altogether - this was fixed. Bathtub faucet leaves sand in the tub after use-we have been unable to fix this to fix this. The pump on the community fountain by our pool was out for months under Lennar’s regime. The community grills have never heated up properly, we have been unable to fix. (We can only assume poor quality grills were put in.) Overall, Lennar makes attractive places. But in our experience, underneath all the prettiness, you have poor quality in many, many aspects of their product. Our sales person was Lisa ** was the agent we purchased from. Anyone who wants to hear more can email me at **.
For the few reviewers that had a good experience with Lennar, I envy you. Less than a year in, the corbels fell off out counters, the walls were cracking and we metal sticking out of the stucco, paint was not matching in some spots like they painted over oil. After two years, our dishwasher and AC went out, not under warranty. We have the corners pieces of our interior walls falling off and a foul sewage smell coming from our sinks. I reported this to Lennar less than a year in and they said it was from new construction. It only got worse and now they are not willing to help us. If you plan to buy one of these homes know that there is no level of quality put into them. I spoke with one of the contractors and they get paid per house, so they blow through them as quickly as possible to get paid quickly. For the amount of money paid, we could and should have built a custom home.
Hello All: I have read more than 400 reviews in reference to Lennar LLC both positive and negative. With any new construction, whether it be Toll Brothers, DR Horton, Ryan and Lennar Homes this is what to expect. Also, for existing homes as well. As a Retired American Veteran who has worked in Military Housing, as a Realtor and now a HUD Employee, suggested working closely with the Company/Builders to ensure that all are in compliance with HUD/US Builders/Realtors Associations and the Department of Community Affairs.
Not only that, read your documents before signing them and don't let know sales/real estate consultant rush you into know type of agreement; don't let them dictate to you what you can place for a down payment and your closing date. You are the one that is in control of this large investment; take pictures of each building stages if possible and find out if the labor workers are licensed for the trade they are assigned to accomplish. And if you are a Disabled American Veteran or anyone with a Disability, make sure that they are in compliance with the American Disability Act (ADA) for what alterations you need for your new home. It's the LAW. My real estate sales consultant Jamie, has been very good and knows that I am very I have the experience and very knowledgeable in this business area. DO YOUR HOME AND DON'T BE RUSHED.
Imagining after 6 months you brought a brand new home from Lennar, you received 6 mechanic liens notices from different contractor companies Lennar hired because of Lennar failed to pay them. Now you can't refinance, can't sell the property and Lennar promised to get that fixed but after 2 months, they still ask you to wait and actually ask you to provide "a copy of the title report showing the lien." I mean WTF!? Did that your sales director mailed all homeowner to resolve the lien issue??! NOT TO MENTION HOW MANY REPAIRS I HAVE REPORTED!!! THIS IS PIECE OF ** THEY BUILD!!!! I am already sick of dealing with their sales team, everyone is simply dragging your time. See the lien attached and the first time I asked them to resolve the issue and how they respond, still not resolving at all.
I was attracted of the Zero Closing Cost, so we start the process for a single home in South Florida. Everything was nice, many promises, time of delivery, etc.
then we went online to see the reviews, and I found strange that the #1 home builder in US had so many bad reviews. By the way, we continue our journey. Delivery was scheduled for end of July begin of August, but until May and June no any brick was laid. It was a huge problem for my family because my kids were already going to school in another city 25 miles away. They promise that the delivery was confirmed on time, even though nothing was in the field.
We find out that they didn't start because the permit were missed, so the delivery was delayed, month over month. It was a huge problem because we had to start the school, and it's not easy commuting 50 miles a day for the school. We decided to cancel the contract, also because the sales representative said that we may have back the entire deposit, minus the administrative fees. All lies, nothing of what they promise, was maintained.
At the day of today August 28, no any property has been delivered. Deposit (fortunately only 5k) was retained. The sales representative is not anymore available, he never replied at any followup email, the manager which replied that Lennar never had any of the mentioned agreement, said that the sales manager resigned from Lennar. Nobody is anymore available. I would never buy a new build home from Lennar, they are a scam. I never believed before the bad reviews, but after my experience, I now believe every single one. It's strange how this company still succeed to build community and sale properties.
Purchased a brand new Lennar home in Hastings Farms in Queen Creek, AZ and my rooftop has already been destroyed by mild winds 7-9mph reported that day. Lennar Homes has been of zero assistance in resolving this matter. Roofs are suppose to sustain at least 50mph winds, their warranty does state that they do not cover "natural" elements but I perceive this as being faulty work. All I was requesting from Lennar is for assistance in determining if this was faulty work on behalf of the roofing company.
The moral of this review is buyer beware. A Lennar roof clearly doesn't sustain low or high winds based on my experience. The only solution given to me by Bob "field customer service manager" who I may add is very unresponsive was to file an insurance claim and to pay out of pocket for an inspection. They clearly don't care! After you sign your closing paperwork they are pretty much done with you and any issues you may have regarding your home. Lennar is clearly pushing out numbers and not quality. Very disappointed with Lennar Homes.
I had an inspection and the front door was out of square...a framing problem. They first tried to just adjust some hinges. The door started pressing inwards to the point where light was shining through and the door actually became warped. They did replace the door. The door still isn’t right. The inspector said it’s still out of square though not as bad as the first time. Everyone who’s seen the door says it’s not right, including 2 contractors. However, Lennar just says it’s within the standards and so is good enough. The top side of the door comes in a quarter inch more than the bottom side. The hinges aren’t lined up with their adjusting those to make the door fit. The framing is the problem but Lennar won’t do what is right....It’s “good enough” in their view.
They miraculously pre-qualified us using their in-house lender Eagle Home Mortgage. Then several months before closing date, they send a letter stating we do not qualify. They will not return our deposit. They are crooks!
Drywall is pathetic. Customer Care said nothing looked wrong, but anyone with eyesight can tell how poor the drywall was installed. The main issue is it appears as if they didn't grade our property correctly. The Developer had to take some of our property to try to make the drainage system compliant. Matthew Wineman (VP of Ops at Lennar) said, "There's no code for grading in "County"". Matthew Wineman said he'd rather go to court over the issue rather than to do the right thing.
I purchased a newly constructed Lennar home in April. I am very disappointed in the quality of workmanship. I had an inspection done prior to closing. My inspector found a long list of issues. Once I moved in the problems continued. I had to clean the entire house from top to bottom before I could move in. There was paint all over the floor and cabinets which was extremely difficult to remove. Door handles fell off, faucets came lose in the master shower and guest bathtub, sprinkler system broke resulting in a $220 water bill, cabinets doors were crooked, cabinets drawers were not secure because the railings were not long enough to screw in, sheet rock dust and mud was everywhere, gate latch broke and my dog got out, blinds were not properly sized, chips in bathtubs, doorbell stopped working, outside dryer lint duct was not properly installed which could have resulted in a fire.
The list goes on and on. If I were Lennar I would be embarrassed to have my name associated with a home in this condition. Buying a home is a sizable investment and I understand there will be a few issues that will need attention. However, most of my issues could have been prevented with proper management and quality control. I will never buy a Lennar home again.
Simple things that should be thoroughly checked before a buyer moves in are not checked. Cheap equipment and poor quality workmanship. Customer service is great, but worker builder quality is extremely poor. Light switch that does not work, sinks that become discolored when used. Drain plugs that do not close properly after using once. Bugs in homes that could have been taken care of. Cheap appliances like refrigerator that has broken in less than 2 months. Cable wires for Comcast that are not laid properly--hence 1 extra week to call cable company to get Internet installed.
There are other normal component in the home that I am not faulting them so much for, but I see cracks in the walls currently--could be due to settling in the new home. Workers continually building next door drop dirt and debris on your property. Builder is not respective of your basic right to sleep on a Sunday morning. Noise ordinances for most neighborhoods will not allow such a thing. However, this builder allows construction workers to come here at 6:45AM in the morning on major holidays and Sundays (I had to complain 3x) and I think they now come at 9:00am on Sunday. Weekdays @ 7:00am is expected because it's a workday, so I have no problem with that.
Overall, the quality of these homes are nowhere close to what I expected for the money I paid. You may as well just go with any unskilled contractor because that is what you will get with Lennar homes. I am utterly disappointed and hate coming home to my house after I have been away for a few days. It's been only about 2 months, and I have not even had a chance to use most of the appliances other than the refrigerator which has already failed. I also got locked in the Garage because the bolt connecting the arm to the automatic door somehow came off, and the door would not open. What's next? This is what's in my mind when I am coming home. In this case, this home is a piece of crap. I am losing soooo much of my time running around, cleaning up spills and stains + other that I should have just bought a fixer upper and I would have been in the same boat except that it would have cost less.
Was sold as a "smart home" but when Amazon arrived to do set up, they indicated Lennar had not done the wiring to handle Smart Home installation features. Nor had it been wired for proper cable TV set up. None of the structural and cosmetic items that were designated to be fixed prior to settlement were done. Six months after moving in the tub in the guest bath fractured and cracked open and became unusable. The Customer Care site does nothing. You receive emails from people whose name no one knows when you inquire about getting issues fixed. Regarding grounds upkeep. It's covered with weeds and all the plants are dying. This despite the monthly fee that's mean to tend to the grounds. Be prepared to do your own weeding and plant replacement.
Nightmare in Verona Trace. I have to say we are living a nightmare. The sales process was smooth and closing seemed to be easy as we were told that any issue that would arise would be taken care of within the year warranty. We closed on May 28th, 2019. It has been issue after issue after issue. From defective tile. (Ohhh yes, our tile is defective and has to be replaced completely. I have kids and pets and will have to stay in a hotel for probably 15 days. This is a work in progress. Haven't even started this repair, just think of the mess, removing all cabinetry, redoing bathrooms and all the dust, still want a new home?).
In the last 2 months I have already had GE appliance out twice (not related to construction issues but the equipment given isn't the best quality so look to upgrade or keep it in mind when purchasing. Your outlets may not work, check the GFI. My daughter's room lost power every day for an entire week until they sent someone and realized they had some wires crossed... It's the story of the home, no pun intended. My kitchen windows need to be replaced, one window in particular the blinds don't fit properly as the drywall seems to be lopsided. The stair rail has primer on it and was never completed on the second floor.
Almost every room there are flaws in the drywall and ceiling, even with the knockdown texture it's very noticeable. The garage floor has cement. Needs to be pressure cleaned to remove all the excess cement. Ok so we want to install our fence, but we can't cause the block all the homes on our square don't have proper drainage. So while the mister and I thought they were getting new grass turns out the ground is sooooo saturated that the cement and the 4x4 pilings won't dry.
Fence company advised we need to survey the ground and rip out all the grass which we have been fertilizing so great there is another expense there down the toilet. Talking about toilets... don't know if the construction crew disposed of materials but had some backup the first night we closed. Not fun. Aside from having what we thought was going to be our dream home we have had nothing but issues. I work in the property management industry and one of the things I learned was that it is key to be transparent.
Good, bad or indifferent, if you return calls and even if you don't have good news or no news it's best to make sure the customer is aware that they were heard and their issues will be attended to. Why doesn't Lennar have a quality control person?! The worse part is we bought not just one home. Our parents bought a townhome in the same community. Too late to back out now... Going in this with scuba gear and will hold our breath! Please consider all options before choosing Lennar. Will be reposting until an associate contacts me.
Just after 3 months of construction, I am having uneven ceilings all over places. Issue has been escalated to the area manager, but turned down because it is considered "cosmetic defect". Worst Builder ever.
I moved into a new Lennar home in the Raleigh/Durham area in May, 2019 and it was a big mistake. The house took 2.5 months longer to build. And throughout the building process I, and the independent inspector I hired, found numerous mistakes that involved the foundation, framing, electric, plumbing, windows, flooring, appliances, door locks, HVAC…(I can keep going.) Finding the mistakes isn’t necessarily bad – it happens when a new house is built. But Lennar told me they would address them, and over the half the time their promises weren’t kept. They would tell me they were fixed, and it was a complete lie. They even lied about fixing items the inspector found. I can deal with mistakes, as long as they’re corrected. But I needed someone I can trust to build me a “home”. I didn’t get it with Lennar. My advice is to stay far, far away from this builder. They are clearly more interested in quantity then quality.
Do your homework before buying a home from Lennar, I didn’t and fell right into their smoke and mirrors trap. This company has no integrity and it is next to impossible to get them to respond in a timely matter to any issues you may have and you will have issue, guaranteed. Do yourself a favor and stay away from Lennar!
Purchased Brand new built home in January 2019. Upon final inspection on day of closing a whole list was made up of things needing to be corrected or fixed. As of today only 1/4 of the list has been done, Reached out to the General manager (Maintenance) per via email inquiring about when everything else will be done. What do I get. I need to input work requests for everything I need done. WHAT!! Does he not have the list anymore. Did I get lost after the 1st month? If this was not our Forever Home, I would have put the house up for sale and move already. As it is I am inputting ticket after ticket, just to have the system they use close them out without being worked. So frustrated..
Tuskawilla Crossings in Winter Springs, terrible construction, cheap materials, poor workmanship, workers bringing their small kids to run around job site. Workers pee in a tub. Rotten moldy food in the walls. Air ducts squished into small holes, cracking stucco, cracks in slab, incomplete insulation. Nails in roof, wrong sized doors, I could go on and on.... all of this before the house closes. Stay away!
We are currently building with Village Builders. They have completed the framework on the house. The roof is not on and the sidings not complete, however they have installed 2 bathtubs in the house that have become nasty with dirt, rain water, etc. The builder says this is normal and will be cleaned!!! Anyone have similar experience? Was thinking any interior item would be installed once roof and sidings completed...
We have had an awful experience with our home buying experience. However it was with CalAtlantic before Lennar bought them. Their title company screwed up the legal description on our deed and so we don’t legally own our home. CalAtlantic Title has been giving us the runaround and won’t sign our house over to us. Big mess! I would avoid CalAtlantic at all cost!
Do not trust anything this builder says. Do not close escrow until everything is completed. A year later I still have 8 five foot pieces of rebar sticking out of my incomplete wall and they REFUSE to come fix it. They promised they would fix prior to escrow closing — lies! Total hazard and absolutely ugly. No one in upper management will return calls or help.
My advice - look elsewhere, never again with a Lennar home. Over 80 items on the punch list since March 1st, 2019 and still have many to go. Just found a defect under one of the window sills whereby the there is 1/4" gap the entire length of the window sill. How anyone thought this was ok, it is beyond any comprehension. Eric has been doing his best to have items corrected, but it all starts with construction and the construction manager, which is the root of all problems.
I had a house built in the Central Florida area using CalAltantic homes which was purchased close to the start of my construction process. To start, the construction took 11 1/2 months to complete (the industry average is 6 months). Since moving in, I've had a litany of issues, most recently with an internal power line failing which requires the drywall be knocked out to fix. The warranty department goes out of its way to avoid fixing anything. How this company is allowed to remain in business is mind-boggling. Do yourself a favor, and use a different builder.
I live in a brand new townhome and my 2nd floor has a dip in it just like my neighbors. I was told that the wood would expand and contract, but wood moving shouldn't make my floor dip. The customer service is hit or miss and they are quick to close a ticket out for you without giving you time to respond. I had pipes that were cracked that I didn’t notice until I used them like the master bedroom tube that caused water to come from the top floor into my dining area. There is horrible patch work, uneven walls, floors and almost a year later I have nail pops all over the place. I can’t wait to retire so that I can move out this home. I would never purchase a Lennar home again, even in a different state.
Closed on a new build Lennar home 02/28/17 in Sendera Ranch in North Fort Worth. Current issue is a leaking toilet. Since I'm past my warranty I had to file a homeowners claim with my insurance. This leak was in a guest bathroom that was not used often until my mother-in-law moved in. Had to hire a plumber to investigate the cause of the leak and had to report findings to the insurance company for claim approval. The investigation found that the flange was not bolted down and the wax ring was not the correct size. It was so apparent to the contractor that installed the flange that he used at least 1/2 tube of white caulking to fill in the gaps at the flange that caused the leak.
There is absolutely NO reason why you would need to use caulk on the flange when installing a toilet. This was classified as a CAT3 leak (Black Water) and leaked under the tile into the vanity, in the wall, into the carpet in the next room. Countless items have to be replaced. Because of this I'm out $1200 for my deductible and whatever my premiums will be when my insurance goes up for filing a claim. I've had other issues with this house and it all circles around craftsmanship. Never ever again will I own another Lennar home. We already planning our escape.
Being a military retiree and current DoD civilian for the past 30 years, I have moved several times and built 4 homes. Now that my husband and I are nearing retirement we decided to move to Riverview, FL right outside of Tampa. That was a good decision, but deciding to choose Lennar as the builder for our retirement home has by far been the WORSE financial decision and investment of our entire life and marriage! They provide awful customer service and do not conduct business with integrity. Basically, once you purchase the home, they do not care.
I have experienced so much aggravation and anger in dealing with this builder that I do not have the energy to list it all. But, to summarize it, after you move into your home you will notice errors and mistakes that you didn't notice during the move-in inspection. And, their reaction is to stall, refuse to correct them, or say it wasn't in the original agreement. What they are experts at is "slow rolling" their response. They aim to stretch out the time pass the one year mark from your purchase date of the house. After one year, they will claim their warranty is expired and want to refer you to your personal homeowners' warranty, which can cost you cash in deductibles and service calls.
As an example of one of my experiences, I have put in a service request for the same issue 3 times: They installed mixed fixtures in 2 of my bathrooms which I noted during my walk-through inspection (oiled bronzed light fixtures and towel bar, with brushed nickel/silver faucets and cabinet knobs; it looks awful). After waiting 3 months, my 1st request somehow got deleted from the customer portal, they claimed it must have happened accidentally when they updated their website. I had about 7 issues at the time and had to re-enter all of them. After waiting another ~2 months, I received an email that the bath fixtures request was closed, stating they tried to contact me on 3 occasions but got no response.
Knowing this was not true, I asked when, and they provided dates from their "records." This was a lie. I guess no one told them that cell phone companies today actually provide you with a list of incoming calls. My records reflect that for those days, and the days before and beyond, there were no calls from Lennar. In fact, ALL of my calls were from family members! Then the following happened: Lennar informed me that my fixtures were supposed to be brushed nickel. I contested stating I expected them to be bronze. After another month, the customer service rep handling my case emailed and said they found the paperwork confirming that they had "found my fixtures" paperwork and they were to be bronze.
They replaced the sink faucets and knobs, and told me that the the rest was on backorder. The rep I had been working with quit and the work stopped. The next rep contacted me stating that the fixtures were Not supposed to be oil bronzed, but, brushed nickel. By now, the bath looks even worse because now the entire shower is brushed nickel and the rest of the bath is oiled bronzed. On April 1, 2019, my husband received an email from Wilmary **, Customer Care Team, that the work I wanted, changing my bath fixtures to oil bronzed, was not under warranty and that they were closing my case.
I responded immediately that if the bath elements were indeed supposed to be brushed nickel, then I request they make everything brushed nickel, but not leave it with two types of fixtures. As of today, June 14, 2019, I have not received a response and have not been contacted since the April 1, 2019 email that they were closing my case. They will not respond to my emails or phone calls. I have purchased houses in Georgia, Pennsylvania, Virginia, and Florida - all brand new homes. This is the only builder I have dealt with that has shady, less than honorable business practices. I am surprised that the State of Florida allows them to keep their business license.
This company doesn’t honor warranty information. Robert ** is totally rude and they can’t keep employees there long enough to help. They lose documents as in warranty requests, don’t get back to the paying customer in a timely basis. The only reason I’m glad we bought in because we are in a good neighborhood. I’ve talk to so many people about our issues and Lennar isn’t a good name. I have to find my documents and go through the Florida Building Association to make them honor their warranty. They are too big of a company to take down but trust me; with my sign on our personal vehicles, that will get people to look twice.
My name is Aubrey. I am a veteran who served my country faithfully. After being honorably discharged, I decided to purchase a home using my VA loan for the first time. So, if you're buying a Lennar home, I'm writing my experience. I was always told that the underwriting process would be the most difficult step. But it was the process at Lennar. The sales rep (Ernest) made a lot of promises. $41k worth of incentives including level 2 tiles, Glass french doors, Refrigerator with a bottom drawer, etc.. etc. Then we signed the contract and gave our down payment.
The first problem was when we went to design studios, they made us aware that those promises were not accurate. We could not have those things because it was far beyond the incentive value. 90 percent of the promises from the door was voided. We debated with the sales rep, design studios, and the management, and decided that we just wanted to go forward with the process. They just was not honoring their promise due to the miscalculation of the sales rep. Shortly after, they decided, that they would give us a garage door opener with the refrigerator that we wanted.
When that time came around, the sales manager (Jen) decided that the sales rep miscalculated on that as well, and told me she could not honor that promise. I then informed her we already signed a contract and that she had no choice but to honor it. She then told me that if I didn't sign a new contract that she would void the contract and refund my money for failure to comply. After several letters written by both my realtor and myself, along with phone calls, they decided that they would honor the then active contract. Such a headache. Why threaten a veteran and make the process difficult. There are veterans with mental sickness that can be deeply affected by Lennar tactics.
Current problem: Close to July 1st, and the house is 95% done. I'm beyond excited. I get an email form the closing coordinator informing me that I will now be closing the end of August. I called her and asked if this was a mistake. She told me no, it's accurate. I explained to her that I was told I was closing July 1st, and my lease on my apt is up July 31st. I have nowhere to stay until the end of August. She said that she was sorry and there is nothing she can do. I asked why was I told July 1st. She said the sales dept are not authorized to give the buyers a closing date. I asked her how do you expect to sell homes you are building to anyone if you don't give them a closing date. What are they suppose to say? "Hey, we are building your home, but we don't know when it will be built". That's ridiculous. She seemed cold and passive.
So in conclusion, I'm a Veteran using my VA loan, first time home buyer. Made several promises, promises not honored. 4 months house being built, but given a headache the whole way, threats, and finally home being pushed another 6 months to make it a total of 6 months for me to finally close. The worst experience in my life. I will be contacting BBB, Department of Veterans Affair, Executive, and Management of Lennar. There has got to be some protection for home buyers.
I purchased my home in February 2017 with THEN CalAtlantic. My home was a “to build” home allowing me to personalize my home. I paid for many upgrades, one being “soundproofing” insulation along my master bedroom and bath. After closing, I realized and noticed that my insulation wasn’t there. I informed CalAtlantic numerous times regarding that and other issues that were “supposed” to be completed as per my contract. This dragged on for a little over a year when NOW LENNAR (whom acquired CalAtlantic) admitted and realized that they did indeed forget to install the insulation during the build. Their first attempt was inserting foam insulation, which turned into a COMPLETE disaster! The foam buckled the walls ruined my kitchen cabinets!!
They then came back and removed the cabinets (in the process ruining my cabinets even further and breaking the latch on my oven), took apart the dry wall and then installed new drywall. My walls are STILL messed up, my kitchen cabinets are STILL DAMAGED and some parts are actually missing and this has been a year now. I’ve hired a lawyer, written emails, made numerous emails, and have gone to the office in Tampa numerous times as well. All to get NOWHERE!!! Lennar has been avoiding my calls, emails and my issues that they’re contractually responsible for. They aren’t an honest and/or trustworthy business and don’t fulfill their end of the contract!!! DO NOT purchase a home from them! They hire subpar contractors who drink alcohol while on site, they do shorty work and give you a subpar product and take your money and leave! I’m still waiting on yet ANOTHER call back and have YET to receive it!
I am Lennar homeowner. My advise, do not buy a home from Lennar. As a company it is total crap. Just stay away from them. They make a trashy home and promise lie until they sell their crap and then impossible to reach to them to clean their bs.
Poor attention to detail as the window sills are all chipping away from poor prep work with paint, toilets were not installed properly and wobbled every time we sat on it, glass shower randomly shatters in the middle of the night on it's own, bathroom vanity just fell off the wall today which, come to find out that they used double sided tape to stick onto the drywall!!? I am furious. Don't they know that cutting these corners can get someone killed?! The shattering glass just barely missed my wife by less than a foot. This is a huge safety concern and you cannot cut corners with installations of glass and mirrors. I'm extremely disappointed in Lennar and suggest you stay far far away. Just ridiculous and unacceptable workmanship.
Hello. What a horrible experience has been to purchase my home from Aquabella Lennar. At the beginning was promised the best service, a one step to my first home. However we are completely unsatisfied and discouraged. Three weeks to closing had to choose an outside lender and the sales representative has made mistakes and actually wanted to charge me. If you decide to purchase, go with your own rep and do not trust Eagle home Mortgage specially their onsite officers. All you hear is horror stories and unfortunately I had to witness myself as well.
Lennar is my builder next door. They caused damage to my air conditioning unit by dropping cement on it and on its fins. When I noticed it and complained they sent a power washer and caused further damage to bend the fins completely. I tried to make a complain online and a very nasty person claiming to be a director of construction DFW region called me and said, "Do what you have to do, we don't take any responsibility of any damages." Also they flooded my car by stopping the storm drain and caused damage to my car - I talked to my insurance and same thing, they asked me to contact Lennar.
HOA won't do anything, city won't take any responsibility and Lennar also won't. So it's me who has to pay for all the damages caused to my property. I end up paying over $1200 so far for all those damages caused by Lennar to me and it's very unfortunate that how they just deny all claims. Their company is based on greed and wicked people who has no respect for others.
For several months I have been in contact with the local Lennar representative (via text only) and they have failed at seeing that my warranty projects are being executed correctly and in a timely manner. I continue to have to follow-up with failed scheduled appointments either because the contractor doesn't show or when they do come they have been misinformed of the type of work that needs fixed. I have been in my home for approximately 1 year and it was only 3 months old when I purchased it. I have had significant cracks in the stucco, floor tile, improper weather strip filling, roof damage, etc.
The Lennar Representative seems to only respond when I repeatedly ask for assistance. They have failed to provide me with any receipts from the any of the contract work that has been completed and continuously insist that I confirm completion of work when the work has not been done correctly. So because of my frustration I have taken to the consumer complaints websites hoping this will get some attention. I just want my home repairs completed expeditiously and done correctly. I am dissatisfied with how this is being handled thus far!
==== BEWARE!!!! ==== I would give zero or negative stars if I could! We purchased a new home with Lennar in Champions Gate, FL in March 2018. In early May 2019 our roof is leaking, just 6 weeks out of warranty. We contacted Lennar and were told basically that we are on our own. The roofing company said if we had purchased the roof from them, they would warranty their product for five (5) years... with Lennar, only one (1). Lennar must use sub-standard products and/or inexperienced installers to not stand behind maybe one of the most critical components of a home... the roof! To date we are slowly traveling up the management hierarchy, but in the end I'm sure I know how this will end. if you are reviewing Lennar, I suggest looking for a more customer-focused builder who stands behind their product.
We have been looking at homes in Lakewood Ranch and decided to check out the old "WCI" which is now Lennar. Wow, talk about night and day from what type of product WCI used to produce compared to the cookie cutter bare minimum builder grade Lennar is. We were shocked the approval board even lets Lennar build these type of low quality homes in Lakewood Ranch/Country Club East. The road of their homes all look the same and wow do they look outdated and cheap. Paint color and roof colors were so old and out dates, their light fixtures are so cheap... could they not spend $150 more and put up a decent lighting package? Landscaping and exterior were so boring and underwhelming. Every other building in Country Club East builds a quality home, Lennar produces bare minimum and it clearly shows inside and outside.
Lennar Home Builders totally nonprofessional, disrespectful, noncaring and dishonest. Our truss came through the ceiling and we haven't been able to sleep in our master bedroom for 5 weeks due to safety issues. The truss was cut too short and we noticed the 3 2x4's are shattered. The construction of the truss are unsafe and we cannot go into our master bedroom in fear that the roof will cave in. We constantly hear cracks that make noise. I noticed we had to give a star honestly they don't deserve a star.
Other issues are the microwave blower doesn't work, the driveway has cracks and holes in the concrete, the grading of the backyard isn't level causing enormous amounts of water to flow towards the Lanai and our patio doors. The house wasn't painted properly, there are blemishes and places where this new house should have been painted the same. The cabinets have been stained and blemished from the condensation because the microwave blower isn't working. Floor tiles are cracked and haven't been replaced. The front door was to be replaced last July which hasn't been done.
The best advice I can give you is run.. DO NOT Make the same mistake as me and buy a Lennar home. I have had issue after issue and was told that they would work with my schedule prior to purchasing my home. LIE!!!! They will not work with your schedule. it is as if they are GOD and everything happens within their time and terms.
Bought a Lennar home in 2012. 8 months later 13 tiles needed replacement because of a foundation crack. They placed a filler and membrane on it, new tiles. 4 years later, the same tiles have separated, and there is a 28 foot line of cracked tiles straight down the center of house, from front door to kitchen entry. It has since started cracked tiles in both 1st Floor bathrooms, all in line with water pipes. Master bedroom wall and back side of garage wall have separated at the corner, garage is 3 inches lower on one side than other, sheetrock cracks in walls, visible foundation cracks on exterior of house, exterior wall is leaning outward and privacy fence is now wedged into siding and cracked.
All reported to warranty. Engineer has come out once last year & warranty has concluded it is cosmetic, and will not repair anything. I waited a year, opened another claim, same engineer came out and now waiting on warranty company to decide what they will cover or not cover. Several homeowners in this community all have foundation complaints and issues. Subpar contact work, poor customer service & they offered remediation at $1000 an hour. Claim in 2018, nothing done. Claim in 2019- still waiting. 10 year warranty ends in 3 years. DO NOT BUY A LENNAR HOMES. You will regret it.
We have been in our Lennar home for just under 10 years. We purchased new, picked our lot and had our 2 story home built. In the last 6 months the beam over our garage door has bowed creating a massive and growing break in the 14 feet of brick above the garage door. The bowed beam is also pulling the side boards from the brick along the vertical sides of the garage door. I contacted Lennar and a representative came out and in 5 minutes he assessed the problem was cosmetic and thus a homeowner maintenance issue. We agreed to disagree and Lennar sent out their forensic engineer. He advised the tolerance is 5/16 inch bow and mine was 4/16 inch and thus my issue not Lennar.
I then hired an engineer and he advised the bow is greater than 5/16 inch and is growing and that there is an immediate construction issue becoming worse. Lennar’s stance is they had an engineer look at the issue and it is not their issue. I am now in the process of legal counsel. I will never purchase a Lennar product again. Extremely disappointed in Lennar’s lack of standing behind their product and warranty. The simple and right thing for them to do would have been to do the right thing and fix the construction mistake, honor their warranty and keep the customer. Instead... Big mess, big problem and a noisy unhappy customer being forced to utilize the lawsuit process. Don’t buy Lennar!
I bought the home through CalAtlantic in May of 2018, I wanted to withdraw the contract in construction phase itself when CalAtlantic changed to Lennar. But People promised me here will not be any changes in construction standards but I have repairs that are been going on from past year in my new home. The cabinet frame in the kitchen has been cut in wrong measurements which left gap between cabinet frame and dishwasher. This space pushed out the cabinet out of the drywall in which you guys put a extra piece of drywall. For that you guys said Dishwasher manufacturer should provide the trims. When asked for that you guys answered as Manufacturing company is no longer providing those trims....This is a big lie. There are no trims. Then you guys said you would replace the cabinet frame and postponed till my warranty is coming to an end and Now you guys are telling you can't do anything.
Please abide yourself to some ethics when we are spending our hard earned money on buying homes. It's just a matter of cabinet frame for you. I made a mistake on not withdrawing my contract and also closing my home without these corrected. The only option that you guys left me with is filing a complaint against you as i have all the conversations regarding this Kitchen cabinet frame. I would never recommend anyone even in my dream to go for Lennar Homes.
We were going to purchase a new home in Carson City. First thing that happened, we wanted to put our deposit of $5k down on a Friday and were told the lot wasn’t being released until the following morning at 10 am. We were there at 10am with check in hand and were told the price of the house was now $5k more. We were given the whole sales pitch that we could lose this house so we gave them the money and drove 6 hours back home only to be contacted by Lennar saying they had us make the check to the wrong payees and we needed to wire the funds immediately. Which we did! Our mistake.
Several times we were asked to sign forms that didn’t seem right but were told it was fine and to just sign. We did until the last time we refused and this really pissed them off. We were threatened by Lennar sales that their attorney would contact us. The Reno division president finally called us and agreed to let us out of our agreement but they were keeping our $5k! What a shady and ruthless company. We left Carson City because of Lennar!
We fell in love with a particular half-way finished house in Henderson and needed to switch to our private lender after a few weeks, but Lennar honored all incentives and were amazingly accommodating!
Buyer Beware: Unethical salesperson- Tami ** who exploits new homebuyers by acting in the interest of herself, in efforts of making a sale! On 4/18/19, I went to visit the Lennar new build property in Arlington, TX. Southwind Meadows. I worked with sales agent, Tami ** who gave myself and my grandmother a tour of the model home, which we loved. Upon completion of the tour, I completed an application and was pre-approved shortly thereafter. I was told by Tami that my earnest money to hold a property would be $2,500 and that would go towards my closing costs. I provided her with a check for that amount.
I then talked with Tami in regards to the documents. Tami provided me with the Purchase agreement via a tablet! She stated that she was unable to print any documents, due to the printer being out of ink. As I was reading through the contract, Tami began to rush me, stating several times that she had a long day and was hungry. She said that she had not eaten all day and was ready to go home. The contract was over 70+ pages, mind you. As I'm continuing to review and sign the contract. Tami continues to rush me in a passive aggressive manner. I was then told by Tami that she will email me all of my documents, and if I had any questions to call her and she would go over them later.
She never went over the contract while I was in her office. She never provided me any hard copies of any documentation. She never discussed the fact that I did not have a grace period to cancel- for any reason. She never mentioned that my earnest money was NON-REFUNDABLE! Less than 48 hours later 4/20/19, I contacted Tami and discussed that I wanted to cancel my contract due to unforeseen circumstances. Tami told me that if I did so, I would not get back my earnest money. She then went on to suggest that I transfer my contract to a new property in Forney, TX. Which is well beyond my travel area for work. I advised her that, that would not be feasible.
Tami then went on to tell me that she'd have to get with her Boss regarding the cancellation and possible refund of my earnest money. On 4/25/19, I returned to the sales office to speak with Tami regarding any updates on my contract. She informed me that her boss was out of town and she'd let me know something by Monday, 4/29/19. I hadn't heard from Tami. So, I attempted to call her on 4/30/19 and received a text from her stating that she was in a meeting and would call when she was free. Fast forward to Saturday, 5/4/19. I contacted Tami to follow-up on any word from her boss. I was then informed by Tami that her boss told her that she could not cancel my contract until she sold another house?! Confused. I called Tami again to get an understanding of how I could know if and when she made a sale on a house?
At that time, Tami informed me that she did just made a sale and would be emailing me my cancellation documents. On 5/4/19 @ 18:42, I received a text from Tami stating that she should have an answer from her boss on Sunday, 5/5/19 and would get the cancellation documents out to me. Sunday: 5/5/19- I did not hear from Tami. Nor did I receive a cancellation document. Monday, 5/6/19, I contacted Tami to inquire about my cancellation document and updates concerning the refund of my earnest money. Tami responded that her boss would be back on Tuesday, 5/7/19, she was the only one that could make that decision and to give her until Tuesday. I then confirmed with Tami that she stated that her off days were Tues/Wed. So, once again I confirmed if she was sure that I'd hear something on her off day. She confirmed yes.
Tuesday, 5/7/19 @ 11:41 am- I sent a text to inquire about any updates. No response. I then called and left a message for Tami on her cell. I finally received a return call @ 14:59 but I was away from my phone and missed the call. I listened to the voicemail that Tami left and she basically informed me that she had talked to her boss and was unable to get a refund of my earnest money and she told me that she would email my cancellation letter. I finally received the cancellation letter and it was not via DocuSign, as promised. Tami sent an unofficial email without any signatures and I was being referred to as just "Ms. **". She never included my full name in my legal document to cancel. Ms.** could be anybody. I tried to call Tami back and discovered that she was now blocking my calls. This entire experience as a first-time homebuyer was very disappointing and unfortunate. A costly lesson learned.
So I bought a Lennar home in Tanyard Cove in October 2018. I've been having floor issues ever since. THEIR contractors told me it was a structural issue but Lennar refuses to permanently fix the issue. Lennar came to my house twice and gave me temporary fixes. My floor is still not leveled in some areas. They want me to believe it is in "code." Moreover, I feel like the customer care representative tried to play with my intelligence. "Wood moves." Well duh. It will expand and contract. But wood moving shouldn't make my floor dip. That's poor contraction on Lennar. I spoke to my neighbors that are having the same issue as me. Lennar has offered them permanent solutions such as putting in a fourth bedroom below the area that is unsupported or self leveling the floors and adding in a beam. This wasn't offered to me at all!!! I like my home. I will love it once Lennar fix my floors.
We have had such a negative experience with Lennar Homes representative Linda and their Lender Katrina with Eagle mortgage. We literally had to file a complaint with the corporate office in order for them to start to do their jobs correctly. We are still being given attitude. They are completely unprofessional. Katrina with Eagle mortgage was rude and didn't give us any options. I literally had to call her boss Bekah to get the loan process moving. The homes itself are beautiful, but the the staff is terrible. They will rush you, give you very little options, and give you attitude.
We have 3 other friends (2 who bought with Lennar and the other who chose not to), who also told us that they had a negative experience with their customer service representatives. We were told from the beginning that we would have to go through their lender first and then if we find something better then they would match it. But we little had to fight through the whole process. They need better staffing, people who care, and people who are professional with the jobs.
The short of it is. RUN don't walk away from these people. The construction is so poor. The cheapest materials, poorest workmanship and the finishes are a joke. We walked through (6) six house in various stages and I don't know how they get away with it. It actually scares me that there are communities out there filled with these homes that will all be falling apart and nothing but lawsuits of the poor people who have these homes even have the knowledge or resources to go after them. I'm worried that the people they target just don't know better. They are real victims. If you don't know anything about basic structure, sheetrock, studs, wiring, finishes, taping, framing, TAKE MY WORD FOR IT. DO NOT BUY A HOME FROM THESE PEOPLE. EAT GLASS THEN POUR ACID IN YOUR EYES. IT will be a better experience.
I purchased a home from Lennar in Oct. 2017. I've had two plumbing issues and now the roof is leaking. I haven't lived in this house 2 years yet and already I have major issues. I wrote Lennar and explained the issues to them only to be completely ignored. My water heater is leaking at the connection to the water lines and the water lines were installed incorrectly. The shut off valve was installed on the hot water side instead of the cold water side. Also, the heater's hot water and cold water connections are inverted. As you can see in the pictures, the heater's blue tab (Cold side) is connected to the outgoing hot water and the heater's red tab (hot side) is connected to the incoming cold water side. The roof is only a year and a half old and it already has a leak.
We had been looking for a home in the D'Andrea neighborhood of Sparks, NV built by Lennar Homes. These people have double-dealing underhandedness down to a science. After spending several weeks looking at their more expensive homesites on the top of the hill, my wife and I decided to purchase a smaller home at a lower elevation for $448,000 plus a premium for a view lot. The normal agent we had been working with, Tricia ** was not working on the Wednesday we decided to purchase the smaller home and Anne ** offered to get pricing for us. She called the corporate office and got pricing for $530,000 and went to work getting the lot released that day so we could sign the paperwork as she knew we were leaving out of town.
We decided we could live with the $82,000 lot premium. When Anne found out that we wouldn't be leaving town until the following Monday, she suggested we come in on Friday to have Tricia write the contract. Well today is Friday and as we were heading into Lennar's office, Tricia called us to let us know the builder had increased the price to $579,000. In two days the cost of the home jumped 49,000!! Talk about a flimflam business!
I explained to Tricia that we would not be interested in the home unless they honored the original price from Wednesday. An hour later Tricia called us back to let us know that she had to charge at least another $19,500 for the optional deck that was being added to the home. This is the same optional deck that was on the home two days ago when the home was originally priced. Tricia said she was fighting on our behalf. The $20,000 increase was the best she could negotiate on our behalf. Here is what is most insidious, Lennar did the same thing to our friends who wanted to move into the same neighborhood.
They offered a price and then increased the price by $10,000 when our friends went in to sign the paperwork. We were looking at much more expensive home on the top of the hill so they thought they could get away with charging an extra $20,000 to $40,000 because we could afford it. It's astounds me that a company with pervasive, deceitful, pricing practices is still in business. If this company isn't a target for a class-action lawsuit for chicanery, I don't know who is. An extremely disappointing purchasing experience. I can only imagine the horrors we would have gone through had we gone on to buy the home as others have experienced. If it were possible to give zero stars I would.
After purchasing a Lennar/WCI inventory home in August 2018 our nightmares and our terribly quality of life began. I am writing this in April 2019 and we still have contractors trying to fix some of the worse problems we have ever seen in a new built home. We built three homes prior to this and never could we imagine such a disaster. They hire the most incompetent contractors and use the cheapest materials. With this being said we have had approximately 31 warranty claims. Lennar has a terribly home warranty so many of the problems are not covered.
For the items and issues that are covered they keep sending out contractors that cannot fix the issue or they make the issue worse. This being said we are still waiting for cabinet doors since October 2018. Our kitchen island was damaged from the manufacturer (per the manufacturer) and we were told should of never been installed. So now we have a island that is so damaged that we covere it up with plants, flower arrangemetns and etc. Over half of the switch plate covers are crooked due to the boxes not being cut square. Chipped and broken tiles were used throughout the home and patched with grout and or caulk. The worse is our 4 sliding glass doors that are scratched both inside/Outside and between the glass.
Since we never had a walkthrough before purchasing the home we were told that the scratches would of had to be found at that time. So they are not covering our glass. Some of the glass is so scratched that it's hard to see through it. The large doors that are throughout the house are made of mdf (not wood). The home is less than one year old and the paint is chipping off and some of the doors are warping. The outside is just as bad as the inside. The stucco had patch work done that looked as if the place was shot up by gunshots. The grading between the houses is so bad that when it rains (and it rains every day in Florida) we have washouts and rotting grass from bad drainage. Our grass constantly has black mold and soggy. This is in the front, rear and side of the houses.
We have told Lennar this many times and they blame it on the rain. It's the grading and the fact that homes are only 5 feet apart and there are no gutters. The rain pours off the roofs and has nowhere to go. We have standing water all the time and it houses mosquitoes. The things I have mentioned are only a third of the issues that have not been corrected. We have gone to an attorney and were told that Lennar has themself covered on every issue so that no one could ever win a lawsuit against them. Basically once you bought an Lennar/WCI home you have no leg to stand on and you will never have any of your issues fixed or fixed properly. We had to have our own contractors come in to correct some of the issues and spent over $5,000 out of our pocket.
As for the job sites. They are never cleaned up at the end of the day. Paper trash blows everywhere. And we have had 6 tires so far with nails in them. Two cars are sports car and the tires were very expensive. We gave them the bill for two of the tires and pictures from the garage showing the nails in the tires. We haven’t heard anything from anyone from Lennar about compensating us. And unfortunately this development has just started to be built. It will be another couple of years till it's finished.
We are woken at 6:30 six days a week with the noise and hear it till 7:30 - 8 in the evening. Workers play music so loud that we have to ask them to turn it down so we can hear our tv in the evening. Lennar tells us to not approach the workers. It's obvious that Lennar/WCI does not care at all about the residents that bought their homes. They care about building as fast as they can to make as much money as they can. They have no respect for the residents. Our quality of life is being ruined every day thanks to Lennar/WCI.
I live in Richmond, TX in the Creekside Ranch community. I moved into our Lennar home in October 2018 after waiting 7 months build process. Had to put up with dirty construction sites to the right and left of my house. Now that the other homes are completed and the grade of their yard is higher than mine, water run off from my neighbor's sprinkler system settles in my yard. This happens every time the sprinkler is used. Water remains in my yard for more than 48 hours. Lennar refuses to even elevate grade of the yard and even less to install a French drain to correct the issue. Their solution - tell my neighbor to cut back on cycles of their sprinkler system. Talking about making my problem their issue! The issue is poor grading of my yard.
Do not buy a Lennar Home. Buy an Ashton Woods home as my daughter did because of all the hassle I've had with Lennar. Ashton Woods has done what every home builder should do. Take good care of their existing customers. As noted here by another customer in Florida also dealing with poor water drainage, Lennar make promises they do not keep and totally abandon their customers. This is a poorly managed company that delivers a sub-par quality product. Again, please do not buy a Lennar Home!
At Heritage Solaire in Roseville, CA, Lennar promotes an "Active Adult Community," promising a clubhouse with various recreational features including a pool and exercise room. That promotion/promise led me to purchase a home in February 2019. People who bought in August 2018 were told the future Solaire clubhouse with amenities was just months away. Now it is April 2019 and the clubhouse sits empty with no one working on completion. The latest promised completion is maybe June 2019 but given the undeveloped site, I seriously doubt that! The clubhouse is just at the entrance/exit of the community so we are all reminded every time we drive in or out, that nothing is happening. I feel duped and there is no recourse.
Lennar's disclaimer: "Existing and proposed amenities for the communities are subject to changes, substitutions and/or deletions without notice. Lennar makes no representation or guarantee that the communities or any amenities will be built out as currently planned." There is no explanation for the delay; all around the site house construction continues, so blaming the weather does not work. There are no torrential rains in California! So what is the reason for failure to complete the "Sol Centre?" I'm waiting for the "state-of-the-art planned future community clubhouse that offers the newest facilities & equipment designed with your well-being in mind and support (sic) an active and healthy lifestyle."
I have been complaining about drainage issues on my property for the last year and a half. They finally put in a French drain, but didn’t use rock, so it doesn’t do the job it should. I even offered to pay for the rock as long as it was done right, and Lennar still refused. They wear you out after a while. Now my neighbor is complaining about the same drainage problem on his property. The customer care rep. for Lennar is totally worthless. His solution for the drainage issue is tell your neighbor to quit watering his grass. I would never buy a Lennar home and caution other buyers. They are more concerned about being politically correct and $$$, than making their customers satisfied. They will promise you the world until you close, after that, you are pretty much on your own with no warranty back up. Buyers beware and look at their overall reviews before you making your final decision.
Never been so heartbroken... Was shown a home today which after seeing home and lot, we put deposit down to hold home. Then we found out after all this excitement that the property shown was not even the property available. The "real" property has hardly any yard, after a screened porch there would be nothing. Then also was offered $5,000 for closing cost since we were using our own lender and then there's to only find out that they will offer NOTHING for not using their lender. Thanks Lennar! You will definitely not be getting our business, family's business or our friends'! Please tear up our deposit check...that you took on a property that wasn't even available.... You guys are ridiculous. BUYERS BEWARE! Lennar you do not even deserve one star!???
We bought a home in December 2017, the house was built by CalAtlantic, which was soon bought out by Lennar. We were assured that the warranty would be honored to the fullest. I had to fight every time I had an issue. I reported that the paint was changing color to a sunset pink in or around October of 2018 before the warranty was over. Then Brandon, the customer care person that was apparently assigned to me called in December 2018 before the warranty was ending to make sure that we did not have further issues so that we could get them in before the warranty was expired. I again at this time told him about the paint on the pop outs around the house (all of them) changing to a sunset pink form a more tan color. I was assured that they would be out to look at them. This never happened, I text and called him several times to try to set a date and he would always promise to call back with a time.
My dad was in town for 2 months and I begged for him to come out and take a look and let me know what could be done. He never called or showed up... I called the main office in Las Vegas on 3/21/19 to find out what they would do to correct the situation, and they informed me that the warranty was up and this was denied. I informed them that I reported this and filed several work orders with Brandon to get this fixed long before the warranty was up that that I would contact an attorney if the issue was not resolved. I let he know that they would be negating the contract if they did not fix the issue. This is such poor business. I will never recommend Lennar to anyone. I am not the only one with issues, it is most of my neighbors as well.
Lennar took my deposit, then sold the house while it was still under contract with me. Then told me that I lost my deposit. The lending company (Eagle Mortgage) will qualify you, then tell you that you do not qualify the week before closing, so Lennar sells your house and then keeps your deposit.
Skye is a new townhome community in San Diego. My husband and I made a deposit on a townhome in this community and that's when the nightmare in our life started. Our Closing Date has so far been changed 4 times in the following order: 7th Feb 2019, 22nd Feb 2019, 7th March 2019, 20th March 2019 and the next one is YET to come.
We have been told numerous times that delays in a new construction is common, which I understand. However, our biggest frustration lies in the fact that we were informed about the delays in Closing Date of March 20th during our Final Walk-Through on March 19th at 10AM. The Sales Consultant (Kyle Van **) wasn't even aware of the delays until we confronted him. The cause of delay? The paint wasn't finished yet, the electric meters weren't installed yet and city inspection wasn't done yet. Our apartment rental lease ends in 2 days with chance of extension.
Now instead of moving to our new home, we are moving everything to storage and will be living out of a temp housing. All of this coming as a shock to us a day before our closing date. All Lennar had to say is that they are sorry but this happens in a new construction and provide us a $250/day reimbursement for hotel and $30/day for food. For god's sake!!! Is that the most you can do for all the trouble??? My Mother lives with us. Can you imagine the inconvenience she will be put through at her age??
I understand that delays happen in a new construction but a company as big as Lennar unable to stay on top of their project managerial duties is highly unacceptable. Why were we provided less than a day to prepare for our move to a hotel?? The time off we have been taking off work, the stress we have been going through isn't being accounted for at all. All-in-all, I deeply regret making our deposit on a Lennar home.
Purchased my home in 2015. Started noticing the poor quality of workmanship mid 2016. Cabinets poorly installed with certain parts just sitting in place with no nails or screws, wood vinyl floor uneven with glue oozing thru, microwave vent function has 2 settings that do not vary (same speed), incorrect screws utilized in the shower drains causing rusting appearance, a variety of different aerators (filter screens) in the bathroom sinks, gaps between the siding and windows (ideal for water entry) and just recently hot air being blown thru the walls causing thermostat issues and temp false readings... ETC. ETC... ETC. Would not recommend Lennar or any of its business affiliates to anyone. I feel completely screwed!!!
Updated on 03/13/2019: This company - Lennar Homes, LLC is so untrustworthy! Do not do business with them. After hiking prices within one week from the first day we went to look at their houses on March 1st, 2019, we received an urgent text message and phone call from the Sales person on Sunday – March 10th 2019, late afternoon, to inform us that her manager has approved the purchase price of $628, 898.00 for the house we were interested to purchase, but we must come in the same day to sign the deal. So, we came in to meet with the Salesperson (unprepared without a check since we were out and about).
She took our information, photocopied our driver licenses and proceeded to start the paperwork. She then told us to go home to get our checkbook while she is preparing the document, which may take 15 to 20 minutes. However, when we came back with our checkbook, she told us that there were issues with generating the paperwork due to the merge between Lennar and CalAtlantic, that the manager couldn’t fix because it’s the weekend hours. She told us to wait until Monday - 3/11/19. She was going to prepare all the document for us to do DocuSign online, and we just needed to wire transfer the down payment instead. Well, we have not heard from her since. We did not follow up and refuse to do business with such an unethical, untrustworthy and unprofessional company!
Original Review: On 3/1/2019, we went to look at houses (built by Lennar) in Parkland Bay– a relatively new development in Parkland, Florida. After looking at a few houses that we liked and that met our needs, the Sales Agent showed us the location of the houses on the site map and wrote down their prices with incentives. We weren’t sure which model to go with at first, but finally decided on the Hibiscus model plan. Then we took a pre-planned mini trip and was away from 3/3 to 3/6. On 3/7 we went back to look the houses again and were ready to purchase. However, the price had gone up twice without any notice from our Sales Agent. It went from $604k to $628k to $697k within a matter of one week! They did not honor the price we were quoted originally. What a bad business practice!
BEWARE IF YOU ARE CONSIDERING WCI & LENNAR. My husband and I decided to make an offer on a new home in build and negotiated heavily and the major point in the negotiations were choosing options for the new home to our liking and budget. The sales agent representing WCI LENNAR told us that it wasn’t too late to make those changes since only the home foundation was poured assuring us it wouldn’t be an issue. With this agreement was condition that we used their approved mortgage lender as we would receive additional credit of 5k towards closing as well as a few other perks which would save us additional expense and time. While we agreed to all of this verbally and then contractually signing conditionally we gave a deposit of 1k with another 4k upon new contract which included all options.
While we waited for the Formal approval for the changes we requested on the options and to receive our new Contract with all the changes. Days passed then weeks with numerous texts and phone calls until one month then 6 weeks waiting. We were suddenly informed by a new sales agent that it was too late to make any changes and our Representatives error agreeing to the changes was incorrect and we now and would have to pay 16k in additional without any options or forego this property. We had already started purchasing new curtains for our home and sharing the new address with friends and family. We THOUGHT we were in escrow! We were given the option of selecting a new home lot with completion in 12 additional months and an increase of 40k.
We had option of taking a loan against our 401k but with a heavy penalty which was not only costly it was risky. We were placed in a bad position due to WCI LENNAR sales agent (they blamed) misinforming us and then the company not backing up their mistake but did dismiss the sale agent essentially admitting fault. But because we didn’t have the new corrected contract in hand we essentially had nothing, even with them admitting their mistake, we have nothing legally without the new contract agreement. We’re cancelled and waited over 3 months for our refunded deposit. HAND SHAKES AND AGREEMENTS MEAN NOTHING TO WCI & LENNAR. STAY AWAY...
We had to cancel our contract due to this horrible driveway. Mind you, this driveway is in an active adult community geared for 55+. Listen to the comments online. Do not buy from Lennar. Your concerns will not be resolved, especially from Peggy and Greg.
Great purchase for a starter home. I purchased a home in Pearland TX in a new community. ALl included and upgrades to my choice. Beautiful home. I had to move to AZ so I sold it after 2 years (1999-2001). I am now living in a DR Horton home. Quality is cheap, you wipe the finger marks off the wall and the paint comes off, No joke. Carpet became flat after 2 years. I cannot wait until I see and get another home.
Finally decided to buy a house through Lennar Home Builders in Florida. My experience with the title company was horrible. I was told the settlement is at 2 PM so I rushed 45 minutes away to the office. Got there on time and they told me, "Who said your closing is today." The lady looked like drained, exhausted and overworked. Finally after waiting three hours I was called for closing. Also Lennar does not have all the information in one place. I don't know where is the mailbox.
Bryan ** from Ft Myers will tell you that you can only use their lending services which is owned by them. If you refuse, then they will increase the price of the property. Realtors and Brokers, do not send your clients to Lennar.
Wanted to buy a new home from Lennar in Las Vegas. Lennar took my earnest money deposit of $5,000 and was told by our new home salesperson it would take 6 months to build and complete my home. 7 months later, home is still dirt. Lennar has not started to build my home yet. We tried to cancel our contract with our new home sales agent, but he is no longer working for Lennar. We contacted the Division President JOY ** who is by far the most unqualified division President I have ever spoken to. She was rude and condescending. Ms. ** will not refund our earnest money deposit. When we spoke to the New Home agent, she said we should sue Lennar because they do this all the time. How do they stay in business? We have a call into Stuart Miller the President of the company. So far no callback.
As a disabled veteran, this was to be my forever home after retirement. I purchased this home in 2007. Unfortunately, it was a model and I wasn't made aware. The outlets were dummies and had not been completed. There is mold and large potholes in the backyard. The grading was done incorrectly and the rainwater goes into the house instead of away from it. Therefore the basement flooded. The carpeting had to be removed and it was discovered a large long crack the length of the entire floor. The entire house has separated from the landscape, along with the front steps and the steps leading from the garage to the laundry room. After the flooding in September 2017, an inspector was invited to the house and noted all of the above discrepancies. It was his recommendation to either move out or make these major repairs. Being on a fixed income, I can't afford to make these needed repairs. Plus I have exhausted all avenues for assistance.
My wife and I are tenants in a single family and townhome community built by Lennar in Miami. We have been living in this townhome for less than a year. We initially were excited about being in a brand new home but since we moved in, we have been dealing with one problem after another. The build quality is very poor. Caulk in the kitchen is already cracking. There are still wall markings from the construction workers on many areas of the house (our landlord should have taken care of this during walk through but still). Screw heads are visible on the walls even with the texturing.
Several electrical outlets either would not work outright or would pop the circuit breaker when used. The downstairs half bathroom toilet wouldn't work and a plumber had to come over and take the toilet off of the floor and eventually fished out a Coke bottle. Construction workers leave trash everywhere in this community so it's no surprise. Now we have zero water pressure coming out of the downstairs half bathroom faucet. The problems continue. After living here and seeing other reviews of Lennar, I would NEVER purchase a home that was built by them.
Purchased the home Fall of 2018 and opened a warranty claim on November and 3 months later still not complete. They send emails back and provide excuses about not being able to schedule trades to come over and fix the problems, but they don’t follow up. I gave them a month advance notice of my scheduled vacation to schedule the trades and they procrastinated and didn’t schedule them. I was out of work for 5 weeks (a 5 week window to complete the work) and they couldn’t do it?
Their quality is very poor. The cabinets are separating from the walls, the tapes on the ceiling coming out, the structure is weak and when you walk just about everything shakes as an earthquake, there was a leak on the entrance of the patio where lots of water came inside and damaged the door and wall, there are huge drops of paint all over the walls and doors as if a teenager painted, rather than a professional and multiple walls are uneven with the baseboards. It is a poor job, and their customer service to get them to handle the claims is the worst. They have asked me multiple times to close the claim so they can reopen it and not age on their cases. This is dishonest and I don’t approve for them to close it until they can schedule the trades, just so they look good on the turnaround of their claims, when they have failed to address the issues. I have attempted to reach out to corporate and higher in the chain without any luck!
Purchased a new home in Herzog Farms in Vancouver Washington. The development was in a great part of town, however that is the only thing going for it. The workmanship is sub-standard on almost every level. The Amazon home package is nothing more than a hodgepodge of different systems that don't communicate well with each other. It would have been better to go with a complete ADT and Xfinity Security system. We have removed the Smart Home Hardware and gone with a complete system from another vendor. The concrete and finished carpentry work is terrible, and they won't warranty it. We have submitted several warranty claims through their warranty system, lots of acknowledgment emails, but no one rarely shows us. 90% of warranty items still unfixed. My advice, do not buy from Lennar.
My husband & I were so excited for the ‘everything’s included’, pride of 10’s for service satisfaction, great incentive package Lennar offered us. As we approached our walk thru and closing we quickly realized the craftsmanship out of the vendors Lennar used were sub par, sloppy and practically made us feel like we were purchasing a resale instead of new construction. The sod was practically dead, and we ‘blue taped’ excessively in every room of the home. We were told the cabinets wouldn’t be fixed in time for closing but the cabinet company would arrange for replacements when it was our time in the queue. I had to send 3 emails and 10 voicemails before they realized our original customer care rep never put in the order.
The vendors on neighboring lots cut our internet service lines twice, got stucco and paint all over the sides of our home. We had to chase Lennar to have it fixed. There was an error with our irrigation and I had to chase that fix. I could keep going. The largest issue I’m now battling is the fact that all of our interior door frames were missed measured and I have 1.5-2 inch gaps at the bottoms. The fix is to go down to studs and reframe. They don’t want to offer solutions to a reasonable fix for us the homeowners. Instead they want us to lose a week of work while they tear our home apart to ‘fix’ their mistake. All while I’m the only one emailing/calling for updates and progress reports. If you want service and a company to stand behind their work then don’t buy Lennar!
From day one Lennar salesman stated the rear property should have pine straw on it, which plainly stated by the HOA it should be on the golf course zone. In my first HOA meeting they told me the rear property should be sold. Lennar refuses to do so.
I purchased my home the summer of 2018; where do I begin. Do not purchase a home from this builder. My front door was suppose to repaired before I occupied my home. Come to find out all this company did was shift the door so I would check the box to confirm it was completed. After the weather changed the front door of my home shifted back and rain has entered my home to the point where mold is growing in my home. When making this company aware of the situation I was called a liar. They apologized after I had to send pictures of the mold.
Nevertheless, the contractor finally came inside my home to access the mold etc. Guess what? Found my door is crooked, but yet they claimed this door was replaced before I occupied my home. It’s 2019. Mold is still growing and this company is now saying, and I quote "in good conscience they could not expose my home due to weather conditions". The contractor even revealed that this is a defect in several homes. The rest is too long but beware if you decide to purchase your home from Lennar; walk away!!!
Though our home was constructed by WCI they were bought out by Lennar shortly after completion. The service experience was not good. Some issues were related to HVAC engineering which resulted in cutting out wet sheetrock multiple times. This led to mildew infestation due to delayed repairs. My other major complaint was the non enforcement of the 7 night minimum rental policy. This totally changed the complexion of the property. Too many cars, overcrowding...not what I expected. I must say I bought and intended to live at Lost Key full time. Other buyers were investing in rental property which clashed with my intentions. Do your homework!
Our former CalAtlantic neighborhood was acquired by Lennar and they have been nothing but terrible. ALL the two story homes in our neighborhood have mold and plumbing issues and they even forgot the support beams in one of the homes. They are now “finished” with our small, 31 home neighborhood and there is paint, oil spills on the road, trash from workers, disheveled landscaping and crooked light polls only for Lennar to come back and say “Sorry, you’re on your own.” Please please please heed all the warnings on this awful company. Lennar is nothing but subpar work and unfulfilled promises. Don’t say you weren’t warned!
I thought long and hard before leaving this review but decided that 6 months into buying my new home and things are still not complete was worth leaving a review! So after providing Lennar with my punch list with at least 100 items that still aren’t done and here we are six months later. Now you might be wondering if I’m just being picky. I think not! I just paid shy of $700k for my home and it’s not even perfect. I’ve been dealing with many imperfections and learning to settle for less because we are here six months later and it’s been a daily struggle to get them to send contractors out that can even do things right let alone know what they are supposed to do.
One of the last items on my list is the grading of my property. It floods with every rain and the grass is completely soggy and has been from move in. They have just started to address the issue after complaining for six months. They suggested a drain but clearly the property is poorly graded. Another issue is the paint on the exterior of two windows which do not open and I cannot reach from the outside since they are on the third floor. They send contractors out on rainy days only to say, "Sorry it’s raining. We can’t clean your windows." I’m tired of complaining and waiting which I beginning to think is their strategy so I’ll pay someone to do the work.
With those issues left to be done let me share the other issues... Our interior stairs were done 5 times. They warped, were stained blue and were just done wrong 5 yes 5 times. And now I’m just settling for what I have because I’m tired! My posts are all different shades of brown, the painting and caulking of the stringers is just terrible from all the gauges they made removing the stairs four times. Contractor after contractor have been in my house doing subpar work only to have to have Lennar send out a different one. It’s crazy!!! We have a night light in our bedroom because one of the lights on the dimmer doesn’t turn off all the lights! Let’s just say Lennar lacks attention to detail in a big way. I think the structure of the house is solid and that’s only because it’s still standing but detail is the worst.
They grouted my bathroom and kitchen grout the wrong colors and had to send someone in to stain the grout. No one is paying attention! Where are the project managers on these jobs? Thankfully I worked in construction so I’m able to do detailed work. But why should I have to. I paid good money for my house and expect to get what I paid for! So, Lennar if you’re reading this you need to send a team of people to my house that pay attention to detail and can fix and tidy up my house.
As of late, they used caulk on the kitchen counter between the counter and the tile and now it’s pulling away leaving a gap. Why wasn’t this grouted??? I could spend hours going on and on about their shoddy work. And it’s not just me, my neighbors will tell the same thing. Lennar shouldn’t be in the home building business! The one plus is they have been responsive in fixing things but it takes repeated calls, contractors coming out for the wrong things and not having correct work orders so they can’t do the work. But even then you just get tired of the subpar work that you just fix things yourself. I spent one week having contractors come in around the clock and still not fixed properly. So if you’re planning on buying a Lennar home, read these reviews first! I will never buy another Lennar home!!! EVER!!!
The roof has leaked almost from the time we moved in. Lennar claims the sealant is cracking and has come out to repair it, yet now a year later it is leaking again and they are telling me the roof only has a 2 year warranty. What roofing company EVER has just a 2 year warranty unless they know it is inferior materials they use. No house I have ever lived in has ever had this issue. I live in the Houston area my whole life and never came across the sealant continue to crack, regardless of the weather and all the hurricanes I have lived through. Does anyone know if there is a lawsuit filed in Texas?
We have had so many issues with Lennar. In the beginning they were happy to fix all the problems they had created with poor workmanship. But not all issues surface right away. We have a plumbing issue under the sink that has gotten much worse over time. The connection to the drain for the dishwasher and ice maker is shared. A plumber I recently paid to "fix" it told me it was originally installed properly. I told him his company does all the work for Lennar! Lennar refused to pay for it. So $200 later it is now worse than it was before. I want to get an attorney as all my neighbors are having the same issues. I just want the appliances and plumbing in my home that I paid a lot of money for to be installed correctly and work!! I would NEVER buy another home from Lennar and tell everyone that will listen to never buy a Lennar home, new or pre-existing.
Absolutely terrible experience. My new house is less than 2 years but rain leaking into my house. One year warranty? They are a bunch jokers. I am ready to sue them. Read all 219 one star review from all over states they built. I do not recommend them and I wish other people don't make the same mistake that I made.
If you stay away from Lennar houses, you will not have house headaches. Next time I'll study the builder before I purchase. Learned a painful lesson.
New home was initially scheduled to be completed September 2018. We planned out move from Philadelphia to coincide with the time frame the home will be completed. We called in April to find out status of the construction only to discover that the paperwork was not submitted to the city of Katy, Houston Texas, for a permit to start construction. As a result, estimated completion date was moved to December 2018, then to Jan 2019 then to Feb 2019. Sad thing is we, my wife, kids (8 and 7 years old) have had to find temporary housing while all these delays continue. Eventually we found out that the delays are due to shabby framing work which the city of Katy failed during inspections (thank you city of Katy). It is so frustrating and there is no sense Lennar gets the frustrations and inconvenience these delays are causing us.
I am like others and wish I had read these reviews before buying. Even though I informed Lennar that I could wait to close until the home was complete and ready for move in, they said they needed to close on November 30 as that was their end of year for the company. Many items were on the list to be taken care of before closing. The day of closing only a very few items were done. I was assured the remaining items would be taken care of soon.
From the beginning of moving in the water backed up into the master bedroom shower and bedroom. Drywall had to be removed, carpet had to be removed, it had to dry out, inspected for mold. My bed was delivered the same day as the water back up. The bed could not be set up because of the water issue. This has left me sleeping on my couch and continue to sleep on my couch as of today. No one attempts to keep in contact with me regarding when the drywall will be installed and my calls go unanswered.
In 3 days it will be 1 month since I closed and I celebrated my holiday this year still sleeping on my couch. I purchased a new home to avoid dealing with issues such as this and this is exactly what I have been dealing with along with a long list of items still not completed. I am a senior, recently widowed and this is not how I pictured spending my days in my new home.
To give you an idea on our current situation, let’s just list everything room by room. Garage: Hole under the steps that a mouse subsequently got in to. Joe came out personally to fix this. He has quite literally been our saving grace this ENTIRE process. Luckily no other issues have been had with the garage. Mud room: The transition piece where the tile meets the hardwood is too high. We were notified of this before settlement. We settled November 29, the tile company still has not fixed this. In fact, we were told they probably won’t until at least mid January. Again, we settled November 29. Closet next to the pantry: We were notified prior to settlement due to the merger this downstairs closet would now have a ledge instead of being a full closet. We were not notified of this until JOE told us. Again, he has been the only one helping and giving us correct answers.
Office: The cabinets are horrific. There’s added pieces to the cabinets we were literally never informed of by anyone including the design center. We had intended on refinishing the cabinets after move in but they are warped and so incredibly cheap it becomes pointless to try to reuse them. Warped and chipped cabinets were not what I thought we were ordering. Had we known, we would’ve upgraded. Everything else in this room is fine. Den/office: Other than forgetting to paint over areas that were re spackled there are no issues in this room either.
Kitchen: Again, same horrific cabinets and there’s a lot of them. Chips in cabinets from who knows what. Some are warped which is great considering now I know they warp easily so I’m sure that’ll be a wonderful expense to have to redo our entire kitchen who knows how long down the road. Chips in the hardwood. We were told to just get a marker. Absolutely not am I fixing hardwood I paid for with a $2 marker. AND the hardwood color is incorrect. No matter how many times they tell me the names match. They don’t.
The piece in the model home looks absolutely NOTHING like the piece from the design center. We took multiple photos and the floor was a dark gray almost charcoal color. Our floor is medium brown. It’s not the same color. I took photos with the piece of hardwood next to all the other choices from that day and everything else looks exactly the same, except the hardwood. We paid to have it extended to other areas of the downstairs and it’s not what I paid for, at all.
Morning room: Fine except chips in the paint/random beads of spackle. Living room: When you look up you can see every single area there was tape holding together drywall. There was no attention to detail. It does not look good. There’s paint on the hardwood from when they painted the trim. The walls got a single coat of paint which is evident considering it already chipped off in a plethora of places and the paint job wasn’t good either. We already had a professional painter out to go over almost the entire downstairs. It was that bad. Downstairs bathroom: We completely redid this bathroom. There were so many issues already. Front door: The posts were crooked but luckily fixed prior to moving in however the overhang above the door is still off center and looks awful. It doesn’t line up with the door or the window above it.
Downstairs windows: There’s a decent amount of windows needing to be replaced that Joe is already working on. But the fact we need 5+ window repairs already should be telling enough. Basement: Sump pump had an issue that was fixed. And then another issue that was fixed and then it still almost flooded our basement with all of my mother’s personal belongings as we were intending on finishing the basement for her. They fixed it again, we will see how long until something else breaks or almost floods. The only reason we caught this was thanks to OUR PERSONAL contractor. It was an inch from flooding and once he found it and fixed the issue, it subsequently flooded my neighbor's yard.
Joe has already been out to install piping to have it drain into our backyard instead of the enormous puddle of water that was forming next to our home in the dirt instead. The piping looks ridiculous but for now, it works. The egress window was disgusting. Absolutely disgusting. If they power washed the outside, maybe clean the inside too before settlement? There’s mud everywhere and also on the floors, luckily they were unfinished. Stairwell: The stained railing doesn’t match the hardwood and it looks thrown together. Luckily Joe came back with two people to help try and fix it. Upstairs: One of the bedrooms had electrical issues that had to be fixed not once but three separate times. Which is concerning considering these are all issues we can see. Who knows what’s going on behind the walls at this point.
Upstairs hall bath: One of the tiles is cracked and splintering. Someone put grout OVER A SPACER. The spacer is between the toilet and a piece of tile and they just went right over a nickel sized spacer. There’s areas where grout or caulk is missing entirely. We had to have a fixture in the bathroom replaced already due to it being installed incorrectly and leaking. It looks awful. We didn’t know quality was going to be an upgrade. The framing around the mirror still hasn’t been completed.
Master bathroom: Same issues as the hall bath. Caulk/grout missing from areas. Tile cut on an angle so it doesn’t sit right around the tub. I just cleaned yesterday and the amount of grout that chipped off was about a cup full. There was no attention to detail. It looks terrible. The cabinets in the bathrooms are also warped with chips in them as well. The framing around the mirror still isn’t done. There were 2 light bulbs missing from the light fixture above the sink. Laundry room: The thing the washing machine sits in is about 8” too far to the left which makes it extremely cramped with the washer and dryer in there. We were told that would be moved as well but are still waiting on that.
Outside: When we first came to the development, we asked about the association documents and fencing. We wanted our fence to be a 6’ privacy fence and a shed ON THE PROPERTY LINE. We were told it was currently 4’ but it was already in the process of being changed. This was in May. In early November prior to settlement I asked for confirmation on that as I was getting pricing together for our fence and were told no, it was only change to 4.5’ - after a lot of emails and phone calls, we got an email stating it had in fact been changed to 6’. A few neighbors had already put up fences at this point. However, we just recently found out that we have an easement on our property! Apparently the “temporary swale” we were told about that was installed the DAY we moved in, isn’t actually temporary and it is an easement on our property we were never ONCE informed of.
So now the property we chose due to it being larger than our last house and far away from any type of water, now had an easement due to water that we would have to sacrifice 10’ of yard if we wanted to build a fence. 10’ may not seem like a lot but when you only have a quarter of an acre and planned to use every inch of that, 10’ now makes the yard smaller than our old house completely defeating the purpose of moving to this homesite. HAD WE KNOWN WE WOULD'VE CHOSE A DIFFERENT HOMESITE. I do not want a house with an easement. I do not want a house with a swale in the backyard. I do not want a house with all of these constant issues. I do not want to be stressed out living in my own home! Not to mention if you ever have an emergency, don’t bother calling their “emergency” line because they won’t send anyone out until maybe Tuesday anyway.
Our basement flooded due to being too close to water and a sump issue at our previous house. We looked at blueprints and asked every question in the book to make sure WE WEREN'T NEAR ANY TYPE OF WATER. So finding out there’s an easement has been absolutely infuriating. I no longer want to live in this house and selling it I’m sure would be a nightmare as we now have to disclose that there’s an easement on our property that we were never told of. Thanks Lennar! Thank you for making it so ungodly stressful, especially during the holidays! Thank you for making a beautiful model home with cabinets and running water in the basement which apparently isn’t even allowed by our borough so we can’t finish the basement the way the model home was finished! Thank you for our property by telling us there’s no water running or standing.
Thank you for making a special moment into an absolute month long nightmare. We had no choice but to move in. Was it unlivable? No. But do I enjoy living in an unfinished house where something goes wrong almost daily? Absolutely not. Do I enjoy having to make phone call after phone call to get absolutely nowhere? No. Joe has been the ONLY ONE who’s actually been here fixing things because YOUR subcontractors made mistakes. He can’t do it all and clearly Lennar doesn’t care, they got paid!
Meanwhile we are living a constant nightmare with having to worry about well what’s going on behind the walls? Is our house going to go up in flames with all of us inside because of more faulty wiring we can’t see? Is our house going to flood because we can’t babysit a sump to make sure it doesn’t break for a fourth time? This isn’t a matter of being picky. This is absolutely ridiculous that anyone needs to be dealing with this, and then add having 3 small kids into that. 3 small kids that can’t even play in our yard because it’s currently a pile of mud. There’s barely any straw down anymore. It is a giant pile of mud that does nothing to soak up water which only increases worries of the basement flooding.
This isn’t even all of our issues, these are just the ones I’ve had absolutely enough of. Something needs to be done but at this point unless the easement magically disappears along with the other issues, I don’t foresee us staying here long which is going to be a great amount of money lost and I don’t foresee us or anyone we know EVER buying a home with Lennar or ANY of its associates ever again. You need to make this right. Not Joe, not Holly, not Matt. Whoever is “in charge” of hiring subcontractors and making sure quality isn’t an upgrade. Whoever is in charge of disclosing easements to home buyers. Because guess what? Our neighbors had NO IDEA there was an easement either. So someone is hiding things to get a sale. You got your money while we are out the home we were promised. Someone needs to make this right.
After delaying our closing 30 days the "finished" product we received was far from complete. We have had numerous issues on the first 2 weeks of ownership. Plumbing issues...total drain back up. No water pressure...no hot water at certain sinks. Electrical issues...no outlet installed in bathroom on the plans. Outlets not working. Irrigation system not wired. Garage door not working. Appliance issue...gas burner cooktop won't ignite. Construction issues. Horrible job by painters. Caulking issues. Weather stripping around doors...doors that don't close. Punch list not completed. Door frames broken. Sub floor on stairs creaking. Stuff left under carpet at install.
On October 30, 2018 I purchase a new Lennar home in San Tan Valley. On November 16, 2018 I filed a service ticket with Lennar. I had listed all the repairs that I thought could and should be done right away. There are other things I did not add to this list. I had reported that the heat is not working, there is paint droppings all over the floor in every room as well as on the toilet seats and tanks (I have 3 bathrooms), the window blinds are not closing properly, the counter-tops in the bathroom having black scratched and needing to be re-polished, Master shower has scratches and the caulking around the shower needs to be redone and the landscapers need to fix the leak in the front.
I received a call from Chad that very day. While speaking to Chad he advised me that he hasn’t spoken to the Air Conditioning and Heating Company and would call them right away to set up an appointment. As soon as I hung up the phone with Chad; that very same company calls me. I asked how they knew I needed service and told me that Chad – the guy who just told me he DID NOT speak with them - gave them a call and gave them my number. When the heating guy came that night I asked why the heat wasn’t on/working. He advised me that when the house was built in the summer they do not/can’t test the heat.
Well, dear Chad told me he himself tested the heat before I purchased. If that is the case I would like to know why it worked for him and not me. I would also like to know why the actual technician who does not work for Lennar told me that they never connected the heating part because they do not do that until the house is complete. Apparently, no one called to connect the heating prior to that me purchasing. I am really confused on how Chad was able to test the heating when it wasn’t connected.
I never heard anything back from Chad. I had to call him on the 20TH of November and ask, "What is the time frame on taking care of everything else on the list?" Chad advised me that he would not be able to come to my house until November 27TH. The weekend before Chad came I cleaned the floor and put down some blue tape on the floor where some of the paint glue and grout was. That took me on my hands and knees 3 hours.
When Chad came we went through what needed to be done. I showed Chad the glue, paint, caulking and whatever else it is on the counter-tops in the bathrooms, I also indicated the bathtubs that had to be cleaned and polished. We went through some of the window blinds – Chad told me they work fine yet I still could not close one without it getting stuck. We agreed he will still send someone out.
While walking through the house I explained to Chad that I did not mark all of the areas or spots. I advised Chad that his trades will have to crawl on their hands and knees to capture all the droppings, glue and grout. Chad advised me that would not happen and the trades will only do where I indicated. I was also made aware that I CAN NOT clean my house so that the tape stays down. At that point Chad also mentioned that it will take him a week to schedule the trades. I asked why when he knew about this for almost 2 weeks. The answer was “I did not know what needed to be done”. OK so me saying that there are paint droppings, glue and grout on the floor means nothing to a construction manager.
I have to be honest and say that I was very mad and disappointed. I did let Chad know that. Now can you imagine that after all of that I still did not get a call from Chad about anything? I called him on the 29TH and kept on top of things because let’s face it he isn’t taking care of it. I was told by Chad that he would take care of everything and that I should not worry. We set up a date for all the trades to come and that I will have someone at home to show them what to do. I did tell Chad that the most important is the flooring being I can’t clean my house. He schedules the trades for December 3, 2018. This is over two weeks since I placed the service repair order. The landscapers came and said it was not a leak but I was watering too much; funny how I still have the same puddle in front of my house after they adjusted the watering time.
The painters came. Got some of the paint off in every room but did not get one room done. It would have been better if they got one room done and move on to the next. I received no call or text from Chad telling me that they are not finished. Chad never contacted me to schedule another time for the painters. I was assured by Chad that this will be taken care of that day. Which I was pissed that it wasn’t. First I was tired of being lied to; I was tired of leaving with blue tape all over my house. I had put more tape down after Chad had told me that the trades are not going to do anything that I have not indicated; so now my floor is literally filled with blue tape everywhere. I was also very mad and disappointed that now I will have to take time off work and deal with something I shouldn’t have to. This is a brand new house it should not have these problems.
When I got home and saw that almost nothing has been done I called Chad and wasn’t very nice with him on the phone. I left him a message basically telling him that I will be filing a complaint and that I do not want to deal with him anymore on this. Again I do not need to be lied to or manipulated by Chad. I was very angry and had just about enough.
December 4 in the morning I got a call from Chad again trying to smooth things over and make nice. I am not a bad person but I do despise when people lie to me. I decided to just let things play out and see what happens. Chad told me that he will again take care of it. I think saying “complaint” made a difference. I think the fact that I also said I do not want to deal with him anymore also got the message through. On the same day I got a call from Allan I believe is his name. He is the district manager I want to say. While speaking to this guy he basically tried to get me to understand that it was an employee dropping the ball. Really I do not see it that way. Does anyone else? I can see that was the case if I wasn’t contacting Chad so much once I realized he needs hand holding in this matter.
Chad knew of everything that needed to be done and fixed; there is no reason why the trades were not scheduled to come. His thing was, "Let’s move forward and fix it"; which is what I want. However, the lack of understanding and compassion when talking to this guy was evident and very lacking. I gave both men a date of December 7th or the 14TH to have every trade come and finish whatever they need to do. Of course they picked the 14TH which I could not wait until then to clean my house. I sent pictures of all the rooms with the blue tape everywhere to both Chad and Allen.
On the 14TH when Bill showed up at 7:45 AM we walked the house with NO TAPE and I showed him everything that needed to be done. As the trades came Bill took care of everything. I got my dog and went into my office with the door closed. As I came out to check the progress I was asked to check things. I had to repeat myself a few times on what is needed to be done. I had to walk around the house and check that everything was done. For instance I asked Bill if the doorknobs were all done (clean of paint). When I was told they were all done I was surprised to find paint on a knob while opening a door. I had to at that point inspect everything and noticed that they are not cleaning all the door knobs. It was like babysitting kids. How difficult is it to go around and clean paint off of all the doorknobs? Is there some magical way to say “all the door knobs need to be cleaned off of paint?”
There are still paint droppings on the floor. However, I must say for there not being any blue tape on the floor the trades did do a good job so far. And best part they did crawl on their hands and knees to find things. Chad was mistaken (no surprise there) about them not being able to do that. The thing that is still not done is the bathtubs and bathroom counter-tops. The Fiberglass guy did not show up until it was time for them to leave. The appointment was between 8AM and Noon. I had things I needed to get done that I scheduled after 12 O’clock not realizing they should have told me it will be a whole days appointment. I stayed at home until 2 PM. I just couldn’t deal with things not being done and being told they are.
When I asked Bill if the second bathroom is done and said yes, again that was not true. I pointed out all the things that need to be done still. The fiberglass guy was working on the master shower at that point. I do not understand why trades can’t take care of one thing at a time and move to the next. That way I will have two bathrooms done now vs none. Well, the 3RD bathroom is getting a new counter-top because there is too much “stuff” in/on it to fix.
To close this out I have to say that it has been very hard to deal with Chad and at this point Allen too. Once Bill left I had text Chad and Allen to advise them that a trade come after Bill left and what still needs to be done. One of the text was me telling Chad he should kiss Bills feet because if it wasn’t for Bill I would have filled that complaint and that Chad royally “F” up.
I get a call from Allen telling me not to speak to his guys like that. I should be happy with the progress and what is my problem. That he doesn’t understand why I said that. I should just let the past be the past and move forward. Well, Allen first I could have told you the same… Why are you calling me that was in the past… Allen you will have to be an understanding human being for you to understand why I said that. Honestly, you sound very bitter, unhappy and I am not to blame for that or should I have to experience this manhandling from you.
This is a BRAND NEW HOUSE. It should not have all of this repair work in it. That counter-top in the 3RD bathroom should have never been installed in the first place. Do not act like you are doing me some big favor by replacing it. What kind of construction manager you have working that allows such sloppy work? This is not on me and do not think for a second because I am a woman you can get away with talking to me like I am your **.
My husband and I referred a friend to the neighborhood. At the time Lennar had their Refer-a-Friend program up and running. The new homeowners receive 500 dollars off closing costs and the people that referred the new homeowners receive 500 dollars via mail. It has now been 18 months later and I still have not received anything. When I reached out to Dana **, whom is a manager within the company, she did not respond and refuses to answer my emails. Why would anyone want to live in a community that offers poor customer service? No one wants to live a community of liars and people that do not follow through. Such a shame because the houses are gorgeous.
We built our home in Clermont, Florida in Hunters Run in June 2014. In December 2014 we discovered a significant amount of water penetrating into our master closet. Here we are 4 years later and we still have water entering our home any time it rains. A puddle develops in the master closet and also in the master bedroom close to our bed. The musty smell is intolerable and very strong. Mold was discovered and the builder is still treating this as a though it were not very important. A professional stucco inspector discovered that the stucco was improperly installed and not compliant with state building code. The upstairs floor joists are not properly anchored to the block and also in violation of code.
Today during a brief storm a significant amount of water has accumulated. I feel that this house is falling apart and it is less than 5 years old. Since we first discovered water in the house we have raised 3 children and my wife is pregnant now. If we have had enough time to create 3 humans shouldn't there have been enough time for the builder to correct this issue? They could have completely demolished and rebuilt this house in that amount of time!! Do yourself a favor and find another builder. These homes look nice but I have plenty of neighbors experiencing serious issues related to construction defects.
I wish I had read the reviews before I closed. I was promised on the final walk through the issues and there were many of them, would be done if I would just trust Lennar. I trusted and hardly any of the work was finished before I moved in. There should be a law that fines the builder for not performing the work promised. Imagine spending more than a quarter of a million dollars on a home and on the delivery day I received a call saying, "The keys are in the electric box on the side of the house... Have a happy day!!!" Terrible builders and terrible follow up. I wish I had read the reviews first. I had to choose between one and five stars but if I could I would have choose minus five stars! Terribly unhappy.
Don’t go to settlement until it’s right!!! The walkthrough was horrible. Put in a position where we had to close otherwise we were going to be homeless with 3 kids. The number of incomplete issues... the list is too long to post. So terribly disappointed. Apparently quality is now considered an upgrade. Call customer service for a plumber that will be out in 1 hour... never came. Main water valve leaks, sump pump trips. Time for the lawyers. I cannot believe a home was delivered in this condition!
We have had issues from the start. To be honest in many cases there should have been just a simple solution, but due to the drive to close on as many homes as possible leading into quarter end, we felt like we were pressured into closing. The close date was a bit agile but once it was locked in we waited for paperwork. We used Lennar's title company assuming that would make for an easier transaction. We emailed on the closing date - 10 days, - 9 days, - 8 days all the way to - 2 days prior, asking to get a copy of close documents for our attorney to review. In one of the last emails we stated we were no longer expecting to close on the original date since no one had responded or provided any documents as requested.
We got documents on the AM of close. We then asked for 36 hours as it was now almost midday on Friday. We were denied the request and told if we did not close and wire funds we were in breach of contract and we will let the courts handle it from there. And that the issues were with the title company that Lennar owns. We even offered to produce proof of funds but were still denied time to review. So we were faced with close or risk losing approximately 40k. Nice way to start off. Legally since we paid cash there isn't anything on the books that says you need to give us docs with adequate time to review. So no law was broken. I was told that by Moses after he explained to me that they had over 500 closings that week. To which I responded, "Just because you can do something to someone doesn't mean you should." He found that amusing.
On my first trip in person to the home we arrived at 9 PM, we found an extension cord running from my front door to the site next door. I took picture and called the emergency line and the construction manager to report the issue. Next we thought we would take a shower to find someone had shut off the main to the home.
The next day no one from the construction site or Lennar Corp would take responsibility. Lennar has a policy when you catch vendors stealing electric. They want you to gather 3 months of bills to get a benchmark & and then try to isolate a spike in use... (We had owned the house 25 days.) I explained that their policy does not apply as it was impossible to use in this case. After escalating through 5 layers of management they finally paid the bill. No one took responsibility for shutting off our water. We also found gutters that carry rainwater away from the house were crushed. And the baby fence at the pool had a grommet almost an inch above the patio creating a tripping hazard next to the pool. I was informed that was in their internal punch list.
The next visit we found another extension cord running in to charge the pool vendors tools. We went through all the same channels and Lennar did come by to review and went over the vendor to apologize. No one has offered to pay this bill. In the same visit we found out sprinkler head was dug up. A dumpster in front of house. Cement flung against screens, windows, Lanai. 2 Beer cans on the lawn. And watched on our security camera as they pulled up a temp fence and dragged it across the lawn over the "private residence" sign leaving 2 steaks and a bucket worth of sand and mud on my driveway.
I took pictures of all and contacted the construction manager of the site Chris. Chris told me that he isn't a home watch service. I explained that he is responsible for construction sites in either side of my home and if they stealing or vandalize my property while building it is a construction management issue. He disagreed and told us to call the police, which I did. It has now been over 75 days and the danger by the pool has not yet been fixed.
I don't have a Lennar Home, but live in a community which is run by Lennar, Artesia in Naples, FL. My home is surrounded by 4 other homes that Lennar is building. I have had issues from the get go. Building around me started in June 2018. Crews were stealing my water, leaving trash and debris everywhere (in yard, on pavers, etc.). They also leave nails, screws, etc. everywhere and I have had to purchase a new tire due to a nail puncturing mine. There are dozens of residents in my community who have had issues with Lennar building around them. Lennar took over in my community in 2016 and has yet to submit a copy of their liability insurance policy which is required per Florida Statute (FS 627.4137).
The HOA still does not have a copy of it which is absurd. I am in the process of addressing corporate and pursuing litigation if that's what it takes to get the issues rectified. I am in dismay that a multi-million dollar company operates like this. I am even more taken back that they remain in business with all of the negativity associated with their name. They have an F rating on the BBB and yet they just keep building away. This company is extremely mismanaged and only cares about their bottom line and nothing else. They surely don't care about building quality products and satisfying their customers.
There seems to be no oversight or quality control which only enables and exacerbates negligence. I will pursue this issue to the end and I hope everyone that is involved with Lennar from a complaint perspective will keep pushing their issues until they are resolved. Send certified letters to corporate, call and email daily, keep written records and photos, build your case. This is the only way there will ever be recourse. Lennar has dropped the ball for so long and needs to be held accountable.
We bought our home new in 2006. There were a number of problems that did not all get fixed in the first two years despite my chasing after the company. They basically disappeared after the housing market crash of '08. I was also very ill at the time too so things fell by the wayside. One item that I have to tell about was what I found in the space above the closet in the master bedroom. The home design allowed for a shelf to be formed between the top of the closet and the ceiling. I got up there one day to see what was up there.
Besides the large globs of drywall compound that did not get cleaned up, there were two empty Coors beer cans. The Mexican laborers the plaster guy hired were drinking on the job. But to make the matter worst, from a "where's the home builder's inspectors?" perspective, the painters sprayed right over the cans. He couldn't not see them and couldn't be bothered to remove them. I can show you today where the wall wasn't painted and the shape of the cans is clearly visible. Great inspection work, Lennar!
In the past three years, my illness has abated and I became more active with house projects. That's when I found a whole slew of serious problems that I never found before and that should have been caught by the builder. First, in the breaker box, many of the breakers are mis-tagged. I had to disconnect the water heater, so I turned off the breaker marked "Water heater". Good thing I have electrical training. I tested the wire connections in the heater with a meter. They were live. If I had made contact with those wires, that would have been it for me. The right breaker was marked "Air handler". Just about half of the major lines were mismarked.
Another time, I had to replace a breaker. As I inserted my screw driver in the cabinet to loosen a screw, it contacted a hot wire and ground, causing an arc that burned both the tool, wiring and cabinet components. Again, my trade training paid off and I wasn't hurt. Upon inspection, I discovered that whoever stripped the casing off the wires during the breaker box wiring, they cut through the inner insulation down to the copper conductor. They had to have seen this, but instead of fixing it, they just left it for some poor sucker to find the hard way. 90 percent of those working in the box would have been like me and got away with no harm. Too bad about the other ten percent.
My driveway developed a small crack towards the top of the slope, up near my garage. No big deal, it's the nature of concrete. But about a year ago, I began to have a tiny wet spot form at the crack. As time has gone by, that wet spot has gradually gotten bigger. Even on the hottest 110 degree summer days, it's wet. I notice that it is direct line between my meter and the vertical water pipe coming into the house. Now I have had other homes and I never had the water main leak and I have never heard of anyone who had. Research has determined that those water lines between the meter and service riser just do not leak if they are installed correctly; the operative word being "correctly". One plumber said that I would have better odds of getting hit with a meteorite than have the main line leak, but that wet spot is now nearly 18" around the crack. Quotes to fix it run into the thousands of dollars.
None of these things are a result of a naturally aging house. Those labels didn't just rearrange themselves nor did the wires spontaneously slice their own insulation. And that water main, which is going to blow a column of water into the air and wash out the sides of my driveway one day soon did not just begin to leak without some assistance. I imagine when that line is uncovered, there will be nails, staples, ceramic tile pieces and other construction debris abrading away in defiance of the building code. How do I know? Because I have found that same debris in the dozens of places were I have fixed leaking irrigation lines. Another one of Lennar's parting gifts to this homeowner.
Long story short, worst service ever! Closed December 30 2017 and items on walkthrough still not complete. We have been emailing customer service since January. It is now November 2018. Customer care guy replied, "Why are you waiting a year to bring this up?" It was written on walkthrough before closing, why is Lennar waiting a year to take care of it and they put it back on us like it's our fault these issues weren't addressed. Don't call us customers if you treat us like dirt! We asked for cc tech to contact his manager by text or phone call and request a meeting, he replies back that he doesn't text his boss! Really, what kind of employer is that where you don't/can't text your boss? Right whatever! I could go on and on... WORST EXPERIENCE EVER! Stay clear of Lennar!