Lennar Homes Reviews

Yes they actually had a construction manager that did not care which homeowner is going to have a 30 year mortgage to pay for a house that is not even worth 100k. The building inspectors everyone who had a hand in this needs to no longer have a job. The shareholders are smiling all the way to the bank while new lennar owners have nightmares & endless issues inside & outside the home. Try getting them to fix the issue! Same sorry trades that did not do it right again back in your home doing the same terrible work. Lennar is getting people to work under the table with no skills to build & slap a house together like a 5 year old & give it to hard working Americans to suffer.

Why is it a everyday average man steals they get caught & go to jail for petty theft but lennar out here robbing the world & not even a major investigation can begin to help get theses homeowners at lease 200k back because the houses they built is worth nothing more than 90k & even that is way to much for my home. I am never going to let this go I am going to be the one homeowner that they wish they never screwed. Lennar team gear up because I am going to have the biggest team of lawyers on my side. I am coming back for at lease 200k of this mortgage I got stock with. Stay away from Lennar Home/mortgage. If I have no other advice please save yourselves the stress, heartache, anxiety, high blood pressure!!!! They are the worst!!!!

What happened to companies wanting to be ‘the best’ and having pride in their product. I am so sad that such an accomplishment for him has turned out to be such a disappointment. Lennar… maybe show that you can be accountable for the homes you sell! These young kids work so hard for home ownership, which used to be the American dream… shouldn’t be a regret. Remember word of mouth can make or break a company regardless of how big you are.

Ironically, we just moved into our newly constructed home and found there was no power in the two bedrooms and the laundry room. We submitted a request, but after three weeks still no technician or their customer care team has come to fix it. We are very disappointed to have discovered so many defects in our newly constructed home after closing, and there has been no response or willingness to solve the problem from the builder or customer care. We truly regret buying a house from Lennar.

The quality of the build itself is below average. I guess you should go over with a fine tooth comb on the walk through prior to closing and be ready to not have everything corrected by closing. If it isn’t perfect, I would say walk away. Windows spaces were all different sizes, fuse panel panel breaker kept tripping, garage door track not aligned, poor interior paint job, missed paint areas, and so on and so on. They also provide the cheapest appliances they could put in. They may look decent but they are cheap. Be prepared to upgrade them very soon.

Also, once moved in, be prepared to submit warranty claims. However, also be prepared to wait more than 2 weeks to get anything done, if at all. Customer service reps for the warranty are terrible and can’t schedule things correctly. First after a week or so from filing the claim, a virtual call comes to “troubleshoot” the issue then you have to wait a week or so to have a rep come out. If you have another choice of builder, I would suggest looking at them and staying clear of Lennar.

To make matters worse, Lennar set up the HOA and "conveniently" included that fences must be 3 feet inside of the property lines so that Lennar would not be responsible for damages to the fences if the needed to fix drainage problems. As a consequence, we have lost 6 feet of our property and the problems with drainage have not been addressed.

First of all, they removed any fertile soil and replaced it with a mixture of clay and sand that resembles concrete and placed poor quality sod over it. So now I've not only lost over 600 square feet of property that I paid extra for because Lennar didn't want to replace any fence I put up, but they still have not addressed the drainage issues that they claimed the reason for the loss of property was for. I really do not feel that Lennar provided the house and property that we paid over 600,000 for with an additional 50K for Lennar's taxes at closing for. For the sales price alone, I would expect much more, but then to be stuck with the company's expenses, I would think that a modicum of customer service would be in order.

I wasn’t a huge fan of the salesman, Joseph, but tolerated his arrogance and hubristic approach to sales. I should have seen that red flag but was blinded by my living situation. After all the sales BS, being spoken to like a five year old, and being told NO more time than “yes we can” for a unit costing more than 630k, we found a home, put down a 20k deposit, and proceeded with the purchase. We were coupled with a Lennar lender, Christian. This dude was AWESOME. He more than balanced out The Joey effect and I thought with Joey in the rear view mirror we were gold. The house was being built and we would close on 7/26/23.

I unexpectedly lost my job of 7 yrs on 6/15/23. For anyone reading this in late 2023 or beyond, you should know the economy was in free fall, so losing my job was not only a surprise, but quite painful. Regardless, I notified my Lennar team as most folks will not lend to the unemployed, an obvious summation, but one that would be pointed out to me several times as I was job loss shamed trying to work out a deal with my deposit.

Joey, of course, was less than empathetic and actually could care less other than the fact that he will miss a commission. I was later passed to the Lennar Area Sales Manager, Joanne. This woman is a piece of work. I thought Joey was bad, he was a saint compared to Joanne. This post is already too lengthy, but after one more round of job loss shaming, now being spoken to like a 3 year old, and being buried in contractual blather, I just wanted to work something out with my deposit. Needless to say, Joanne was less than helpful, completely void of any humanitarian effort to help me cope with a job loss and this process, and even went so far as to suggest she could possibly help extend my purchase to find a job and complete the deal if I was willing to commit another 5k to Lennar. Again, in 2023, jobs are not falling off trees to qualify for 630k + home purchases.

Realizing I was going to make less progress with Joanne The Great, than with King Joey, I hit the web and reached out to Lennar HQ in Florida. I E-mailed, called, left several VM to both the co-CEO, Jonathan Jaffe, and Ian **, The Sr Manager Financial Reporting. Based on Lennar’s corporate org chart, and having dealt with their local AZ employees, I was dubious that I would hear anything from a company that would employ the likes of Joey and Joanne. After a week of trying to make contact, I think I have to wave the white flag and kiss my 20k goodbye. Why? Because it is all business and profit for Lennar. You are not a customer, you are not family, you are not welcome…you are dollar signs. I am a regular guy who believes no deal is a good deal unless everyone is happy. I am not only unhappy, I am lighter in the wallet from this experience. If you choose to purchase a home through Lennar, BUYER BEWARE…

If you want a builder to lie about the size of the pool pick again Lennar, we were told Olympic size pool, instead we got less than half of that, and 3 plus years later still not able to use it permit issues. Permit issues is a favorite word that Lennar loves to toss around. I could go on and on, if you're thinking about Lennar read the fine print, this builder is the best at procrastinating and out and out not keeping their word. Would I buy again a home from Lennar, oh hell no, save yourself a lot of headaches and frustration find another builder.

Then, two weeks after going under contract, Lennar marked down the other end units like mine, $28k. Not only was I going into a house with very low grad finished for the money, I was going to have to renovate a new home to make it accessible to my family members in wheelchairs, and I was going to move into a new home and immediately be upside down in equity! All of those issues made me decide to back out of the contract to purchase.

I was also turned off by all of the expense that Lennar spends on their legal team, all the documents and purchase agreements, docs signed to visit the property, etc.. It was very excessive. I wish they would stop spending so much on litigation mitigation, and spend more money on giving their buyers a better quality product and some consideration for home buyers with special handicaps. Also, after I asked to be released from the contract, Lennar kept my $5k deposit....

We found everyone to be very communicative and professional. They fixed just about everything we nitpicked about in our walk through. So far everything has looked like good quality workmanship. Given that Lennar is the second largest builder in the US & we got a fairly good deal buying during one of the earlier release phases - we're okay with some thing we consider minor flaws (grout work isn't perfect, some steps on the stairs creak, place wasn't as clean as promised - but still pretty darn good & nothing we couldn't easily clean).

The thing that made me panic was that a clog in the mainline made everything upstairs stop draining & backed sewage into a tub. We didn't hear back for 10-12 hours when we called the emergency line so reading how many people said they don't care once they've sold you the house scared me. But I called again and they jumped right on it, multiple people checked in, they sent a plumber (Zack) who was awesome & so thorough & even explained & showed us everything as he worked & fixed the issue so fast, & everyone was so apologetic that our first call sort of fell through the cracks. We also understand that with a new build, we're breaking in everything & it's not unusual for issues like our plumbing problem to happen - so we're very grateful for the one year warranty & how they came through with this. We really love the design, community, & our home. The appliances are all new & high quality. Time will tell how everything holds up - I'll update down the line.

Our countertops took us over 2 years of fighting to get replaced. Our tile floor has grout haze from original installer. No tile left from before day 1 and up to 10-15 defective tile. We paid for super luxury platinum upgraded tile for $15,000 and could have had better tile at the local landfill. Super luxury upgraded platinum garbage sounds about right. Customer care reps went to other house build sites over the next 18 plus months to try and find matches for our tile. No matches found! Of course they did not check the mfg warehouse that had 12,000 pieces of this tile and possible tile lot match since before we bought the house set aside just for Lennar. Multiple inspections by the same inspector and different conclusions but no replacement or refund.

Lies by customer care to the roc stating we and inspector agreed that tile match was found but recorded conversation states otherwise. Upper mgmt does not want to do the right thing and refund our money. Even after our 23 month mark roc was called for an inspection to find 16 directives to fix. This after the 200 days of trades in and out. Yes 15 of 16 were fixed but those 15 items almost all look worse than before. Terrible builder and there is about 10-15 reviews worth of details, pictures etc. Stay aware when dealing with Lennar. They will tell you what you want to hear but do what they want and act like you are victimizing them. Very unprofessional and untrustworthy.

Our entire home was covered in plastic, cement and wood dust was everywhere, the noise was unbearable. Every “fix” seemed to cause more issues. They move the fridge to replace flood-warped floor and crack the counter simultaneously damaging additional previously undamaged floors and on and on and on. Warranty people stopped calling us back or communicating in any way. Trades were frequently hours late, left early, or just never showed. We have now been in the home for 1.5 years and are STILL under construction from a slab leak from last year. We have tried going up the ladder and have been met with lies and platitudes, never solutions, never quality work, never something completed correctly. We were left in sometimes uninhabitable conditions without any hint or offer of help from Lennar.

As I write this, I can see several holes in my floor as the flooring guy last week left mid-job… again. I have my air purifiers working overtime because of the dust. I just had to reschedule yet another work call because maybe they are coming to fix something that should have been done over a year ago. I have moved with the military throughout my life and I thought that this, my 20th move, would be the most exciting and easy. This has negatively affected my marriage, my business, and my health. In the time we have waited in vain for repairs, dozens of other houses have gone up in our neighborhood. I pity their future owners and anyone who buys the abysmal construction quality and negligent customer care you will receive as soon as you sign with Lennar. ZERO STARS!

When we got to the house we had a huge surprise even before we got in. The lawn had turned into straw. No grass at all. Apparently our neighbor told us that they did not have any electric connection so they never put the sprinklers on and the grass all died. It was terrible. We opened the door to the house and the house was all dusty and dirty. The workers had not given it a proper clean. The front concrete was fractured and so was the lanai. The Lanai has to be resurfaced and the lawn has to be pulled up and redone. The garage remote does not work and the panel is open and its wires hanging out.

We tried to get in touch with our sales agent Austin but he was nowhere to be found, he had lied to us about the whole experience. One of the showers had a blockage and the water was bubbling up. We spoke to the Contracts manager who promised us that he would take care of all the shortcomings. We have been here for over a week and so far the only item on our unending list done is the shower blockage. I definitely will not recommend Lennar to any of my friends or family.

Carpentry work is awful awful awful. Gaps in baseboards; some gaps are simply caulked; walls are uneven; corners in the walls are already cracking; holes in door frames filled with filler and painted over without even sanding them. Paintwork inside the house is awful as well. Doors are painted without even sanding them first. I can even scratch my hand by touching the rough door. Primary shower supposed to have glass enclosed shower. However, builder changed the plan and build wall without glass. Shower looks absolutely disgusting. I have never knew that they decided to change the initial plan. That being said, the house that cost me $450K looks like the kitty project of middle school kids. Awful. Substandard. I don’t even want to live there. Never ever buy a Lennar home, no matter what incentives builder will offer to you.

The incident that made me that made me furious was the corner dipping issues in the laundry room and the bathroom across from it. The warrantied work was done through Sherwin-Williams and they sent 3 unskilled workers that didn't speak any English and two of which were clearly teenagers. They felt the need to make the problem worse and added more of a dip in the corners, made a mess everywhere, and felt the need to remove the toilet and put it in the bathtub WITH LITERAL ** EVERYWHERE. It is blatantly clear that these workers had no idea or any direction on what they were doing. After a very "civil" discussion with the Lennar customer care representative, it took two weeks to get professionals to come in to actually fix the corner dipping issue.

Regarding the radiant barrier in the attic, I only got 5 uses out of it and the zipper no longer works. The issue I found today is that the staples used for the carpet on the stairs are protruding out and it is painful to step on it. I'm easily able to pull these staples out with my fingers. For a brand new home, it is absolutely ridiculous that I'm running into all of these issues in a short span of time.

The carpet on our stairs is sticking up all over one side because they forgot to put trim leaving a gap between the wall and stairs. Then when they came to fix it, they didn't fix the carpet. They didn't paint the bathrooms, just sprayed texture and left. Our trusses sat outside for 3 months and got covered in mold. Not to mention, the lack of communication. We NEVER met our sales rep. The only person we met was the construction manager, well the 2nd one after the first one left the company. He even told us the house wasn't ready, but they were pushing to close as many as possible before the end of their fiscal year (November 30th). They offered us our builder's fee back if we close without a C.O. which we weren't comfortable doing. Yet they didn't want to give us anything for all of the time, money and inconveniences they caused us not having their stuff together.

When we went to close they didn't even have our documents, they sent someone else's, delaying our close into the new month which caused us to pay an extra $2,500 in closing costs. They blew up my phone harassing me to wire money to them for closing costs before the house was even ready. I could continue on and on about all the little things like crooked tiles, grout left every where, caulking missing, tape left and painted over, etc. The only pros about Lennar, the house looks good from the outside, and it comes with a built in pest control; which you'll need because they don't weather strip doors properly and bugs crawl right in like they own the place.

I can look past little cosmetic things, but when you're paying $400k-$500k for a house some of these things are just unacceptable. Once you've signed that purchase agreement though, they own you. Nothing you can do. You can't back out or they'll keep your down payment. And once you've signed, the customer service act is gone and they don't care. They say they want you to feel 'tickled, delighted and happy' but they DON'T CARE!!

Given this was a design flaw that the builder should have accounted for and it affected so many people, I reached out to be reimbursed and asked that Lennar extend the intake, exhaust and the sewer line vent to avoid future health and safety issues from no heat, CO2 poisoning or sewer smell issues. Lennar won’t stand behind its work and fix this for homeowners. I have reached out to their regional manager. He acknowledged all the calls they received regarding this, but responded this is not covered under warranty. Given this is a design flaw Lennar should be fixing this, it doesn’t happen to that many people if it’s not an incorrectly built product.

This was a completely avoidable situation had the builder taken the appropriate steps during construction to prevent this from happening. They have built thousands of houses and should have known this would be an issue. They also didn’t plant trees by the out lot of my building to help with wind. I have asked around and a neighbor used to be in residential construction and stated this issue should be taken care of by the builder, it’s a design flaw. They refuse to stand by their work and fix this for homeowners. Don't buy a house from them, they won't be there to fix things when you need them.

They install all cheap things at home, almost everything including blinds, taps, lighting fixture needs a replacement in less than 6 months. If their price of a home is 500k and if you get a Pulte or Mi homes for 50-100k more, go for another builder than Lennar. Eventually you will spend that money on replacing their cheap stuff and most importantly they cheat without handing over a completed house. LENNAR is fraud company and all fraud salespeople work there. Trust me if you want to learn more I can give my contact details. Please feel free to email.

There were no other customers at that moment at all, so he could work with me if only he was a professional, but he seemed to be in a rush to finish everything and leave (it was 4 pm and the sales office is supposed to be open till 6 pm). Anyway, I will not go further to buy anything with Lennar and do not recommend it to any of my friends. Take your money elsewhere, where the company will pay attention to you and show proper service to begin with. Such a big brand name and such a poor sales service!

This has been going on for almost a year and our warranty is almost up. We have been in contact with not only their customer service representatives but also with the supervisor of the customer service representatives for our development. They have shown no remorse in their 3rd party's lack of workmanship, lack of craftsmanship, and communication nor have they taken it upon themselves to take the corrective actions to get the work done before our warranties expire.

Unfortunately, the market took a turn for the worst and the homes in our area lost over $100,000 in value from June to now. Buyers dried up and despite our best efforts and numerous price drops on our property we were unable to sell. We lost almost a year's worth of pay this year and my family can't afford to lose the $85,000 loan money that we used for the deposit on the Lennar house. We wrote such a letter to Stuart Miller Executive Chairman. And they asked to understand our situation and return the money. He himself did not bother to answer and through his consultant: "My manager called me yesterday regarding your cancellation request to Stuart Miller. As discussed before, if you would like to cancel your purchase agreement, you will be forfeiting your deposit."

VA appraisal clause is supposed to protect veterans from having to buy a home that is worth less than the price at the time of purchase or from having to go out of pocket to complete a purchase to make up the difference for what the bank isn't willing to loan. Unfortunately, on new construction, protection in a declining market is non-existent. The reason why the protection that fails veterans like me is that when you get into a contract for new construction a home's market value can change dramatically before the transaction is closed. In a declining market what happens and what will continue to happen is that when the VA-assigned appraiser comes out to do their work they will encounter some common conditions.

The first condition in Florida is that Florida suburbs are large and isolated, and an appraiser will only go out about a mile from the subject property, meaning that there is a chance those only properties being sold by that builder are used as comps. The second condition is that because new construction takes months to close, the recent sales that they will base their market value number off of will be a reflection of the market 6 or almost 12 months ago but if a veteran were to try to buy the same exact property today they could expect to pay significantly less.

Recent sales were taken into consideration in the valuation of a property, not current market conditions. The recent sales evaluated were all new construction that went under contract months ago. Neither price drops on comparable properties, nor current sale prices even from the same builder are taken into consideration. Markets can only move in 2 directions up or down. The money will not be returned to me, but I really want to warn the veterans. Please read the contract carefully and better with a lawyer. Merry Christmas and Happy New Year!

They don't want to let you know that the framework and motor need to be replaced. Don't expect to call a Lennar rep to resolve your issues. You will only be given the run around. You will be told for two weeks that someone will be at your place to repair your garage. You will be at your place every day for two weeks waiting for someone that never shows. When you contact Lennar, they will tell you someone will be there the next day first thing in the morning. Once again no one will show. All the while you are staying in a home with no working furnace during December. Think again before purchasing a Lennar home in Woodbridge Va. I definitely regret it.

I moved in Oct 2022 and it's been hell since as we've gone through at least 5 reps and issues that were submitted last year have just recently been addressed, fixed or told its too late or it pretty much does not matter. The left does not communicate with the right. They make promises they can't keep and they can't keep Reps. That says a lot about a company. This will def be my first and last home from Lennar. :) Don't get me wrong. The homes are beautiful, but when your move in date gets stalled 3 months, you get scheduled for your walk through and get a call 30 min before that it's not ready and needs to be rescheduled and everything within warranty that needs fixed keeps getting pushed out and boom now it's no longer under warranty or they just want to be lazy and not make things right it kind of makes you regret your purchase ya know!! All I'm saying is do your research!

As someone else mentioned these homes are very expensive but it’s like they are put together with glue and tape. These are the most poorly built homes and they could care less. When we did our walkthrough they said put tape on any of the problems. Then we were told we had too much tape and the workers felt we were too picky. Missing a chunk of doorframe, a 6 inch section of wall not painted, cracked tiles is not being too picky. I warn anyone against purchasing a Lennar home. They are nothing but problems.

Also I did reach out to Lennar since my first post two weeks ago and nothing has been resolved to date. Thank you for the time in reading my post. Yes I did business with Lennar, and yes this a legitimate review from a real customer…thanks.

The repairs if I were to get them done on my own, neither warranty will reimburse me. This is not the first time that Lennar's name has come up in my presence about the uncompleted work they leave behind and not honor the warranty. I want my house to be completed just like I know theirs are. I don't think I am asking for too much and I really do not want to take this any further then it needs to go. But I am willing to do what I need to do to get them to honor my warranty. Strange how the appraisal and everything passed with these repairs undone. I am just asking for step to be completed, align locks for front and garage doors (you have to lift up on door to close and lock securely, two pieces of floorboard and step to be painted, holes in laundry room and garage to be repaired. I don't think this is too much to ask for, since it should have been done prior to appraisal. This is my first home and I am really disheartened by the experience.

Secondly, Lennar makes it difficult to use a lender that is not Lennar's affiliated lender. They accomplish this by requiring the homeowner to set aside funding (a holdback) to cover the cost of items not yet completed, such as driveway, sidewalk, irrigation, and landscaping if you do not use their lender. This work is 10s of thousands of dollars and impacts the amount that you are able to borrow for the home. This expense is ALWAYS covered by a builder. Then, the game playing starts with the lending estimate (fees, closing costs, taxes, etc). I ultimately chose to use their lender but also reached out to 2 other lenders for estimates. The loan officer stated that they are competitive.

I compared the estimates and told the loan officer where the variances were. I insisted that he forgive the fee charged for not escrowing and he agreed. Over the next few weeks, he continually changed the numbers for each line item controlled by the lender. Finally, he added a no escrow fee. I refused to allow the loan officer to try to confuse me and made him review the calculation for every line item with me. This included me having to reach out to their actuary to determine how some items were calculated. By the end, the loan officer was angry with me for calling him on his dishonest behavior.

I hired my own inspector to go through the home. The construction manager did push back on some items that I insisted needed to be addressed before closing. In general, he did try to accommodate my requests but it was obvious that Lennar pressures them to only agree to simple repairs. I had a large crack in my garage floor. I had a large amount of water pooling on the garage floor every time that it rained. My sump pump was going off every 5 minutes after it rained due to the pipe not extending far enough from the outside of the building. I had water pooling against my foundation due to a grading issue. In all of these cases, Lennar denied responsibility. I had to threaten to not close on the home for them to fix the garage floor crack and the water drainage issue from the sump pump. They could not resolve the garage floor water pooling issue.

After closing, CustomerCare and emergency contractor numbers are a joke. Contacts don't respond or sometimes take days to return a call. You are only given one year for authorized repairs. Because of covid, they refused to enter my home for over 3 months. Yet these same contractors were allowed to continue building. That left me with only 9 months of coverage--Lennar refused to extend the warranty. In that time, I had 3 different customer care reps. I found a lot of issues. The construction manager and care reps were not happy with me. Saving on home-building costs and lessening the time the contractors spent on the home are the top priority for Lennar. Quality, a good customer experience, and ethical building practices are not.

By the end of the warranty period, I had found over 50 repairs that were needed. Issues such as dead wiring, air leaking around outlets installed on outside walls, improper shower head pipe installation, a non-functioning outdoor faucet, improper kitchen cabinet/counter installation. Their painters had dented my dryer and damaged my stainless steel kitchen sink. My walls are uneven and poorly painted. Lennar refused to cover repairs/replacement for damaged items or fix the air leaks.

I still have issues with faulty wiring in my home. Circuit breakers trip every time I try to vacuum any room on any floor. I tested the vacuum in another homeowner's home and it was fine. I have a loud noise in my ducts on the first floor every time the furnace is running. A beeping sound goes off every day around the same time. Even after I removed the CO2 and smoke detector on the 2 floors affected, including the wires. The appliances that were installed were obviously sitting in a warehouse for a long time. When a washing machine tech performed repairs, he discovered that the washer was built in 2015 and required a lot of software updates. I moved in 2019. This is a beautiful home but I will never buy another Lennar home after my experiences.

The head boss of them NEVER responds to emails. We were promised a house and made up excuses afterwards stating I didn’t have enough money when that was far from the truth. They stole my 12k and refuse to refund. Not a word from ANYONE. I called the main office and I don’t remember the girl’s name but it was during the hurricane. She wanted me to pity them during that time, yet I received ZERO empathy for over 6 months and NO HOUSE and NO DEPOSIT BACK even though I hasn’t even closed yet because they kept lying about the loan! Stay away from them because you’ll be doing yourself a huge favor. They’re money hungry and only care about that.

The contract was sent to me to cancel but the manager put in a sneaky clause saying Lennar would keep my 14700 for one year in case I found a house in the subdivision. I asked by email 5 times for it to be removed. The manager never responded and kept sending me the same contract with sneaky clause. He wasted 30 days. The finance person and manager just wasted 60 days of holding my money. Finally, the contract was correct on July 25. I was told by the salesperson that I would have my refund in 30-45 days. In that time, I moved a child to University of Minnesota and had to move myself because my apartment rent was going up from 2200 to 3400.

I gave Lennar my new address through email. The moves were so costly. On day 45 I called and they said 12 more days. So now we are at 57 days with no refund. I called on day 57 and they sent my refund to the wrong address. My question to the finance person was: "You asked for my money via ACH yet you want to mail my large check by mail. Why can't you ACH it?" Her answer was that she gets asked that all the time. Hey CEO, you got a problem when a question is asked multiple times.

Today I was just told another 9 days. What is Lennar doing with my money? Why can't they ACH it to me? I would have bought a house in a few years from them but not now. They are THIEVES! They have no urgency and maybe they think 14700 isn't a lot. Here is the consequences: because I spent a lot to move funds were low. I can't make payroll, I can't pay my daughter's rent, I can't buy food or gas. Lennar: your lack of urgency has wreaked havoc on my life.

Homeowners buy a home with confidence that the home is built correctly. When time comes for you to add personal touches, you're expecting measurements are correct and things installed correctly. I've had walls repaired and trade textured a wall in my bathroom put paint and no primer so paint came off in sheets, caulking around sinks came off when cleaning sink with a sponge, windows frames were not straight and 1 window was half inch higher than the other 2 windows, floor molding not cut straight and going from 3 1/2" to 2 "1/2 in height and still installed, caulking in shower lifting, a/c unit was sealed incorrectly, tons of drywall defects, plumbing issues, doors sticking, front door had massive gap and had to install a security plate so the deadbolt had something to grab, foundation was not level causing pockets in the Vinyl flooring, entire upstairs creaked wherever you walk, massive gap in front door even with door seal in place.

You could see light from inside the house at night with the door locked. Window sills not level and sloped, missing screws in light switch plates, drywall over cut on outlets and cover still installed, door frame to garage not flush against wall and pushed out, kitchen granite back splash not flush against wall, caulking just smeared everywhere, etc etc. The list goes on.

Whatever you do, if you have to buy a Lennar home, if you don't know what to look for, spend the money to have the home inspected before you move in. It really sucks having trades in and out of your home when things should have been done right the 1st time. If you need an inspection, message me and I'll gladly help or hire anyone. Just don't get taken advantage of. It is my opinion Lennar hopes that people don't find the issues. In all fairness, they have come and repaired things but doesn't always get done right.

Do not let Lennar make you think or feel you're a picky homeowner. You are buying a home and it needs to be built right. I had issues with Director of Customer Care Inland Division, Jeffery **. Piss poor customer service and makes you feel like and says your a picky homeowner. I am not naive to the fact there will be little things here and there and not expecting perfection. 1/8" or 1/16" is picky, 1/2" or more and all the issues in the pictures is not picky.

I had rug in the closet wet and walk had to be replaced due to AC unit bad installing it and the pipes were going in the ground instead to go into the water better from the washing machine. Not replaces because maybe my cat flooded the carpet and the wall with pee, I just moved on the house so… The other day I had pipes in the ceiling in the kitchen leaking in the counter in the kitchen the wall looks wet and muddy… At this point I got a home inspector and a lawyer to evaluate the situation and go to court with this… If you can do not buy or rent here. Just run as fast as you can… I wish I could post pictures…

If I could give the house back I would and go with a different builder altogether. I ignored the reviews and here I am now writing one! My advice if you have NOT entered a contract don’t!! When it’s time to get things done they (Lennar) does NOT want to honor anything or do anything right he even tried to fix it in which I respectfully declined a 322,000 home. I don’t want half ass or fake fix it men. I want it done right!! I’m extremely upset. Don’t make the same mistake I made

The construction manager, who I've met for literally 5 seconds, said that "all of the roofs are like this". I guess that means it's right? Insanity. I have great experience with all types of homes, and this roofing texture and inconsistency is something you would see on an older home (typically I see them in 80-100 year old bungalows) and it has to do with the rafters in the attic. But this is supposed to be a brand new home? I have raised concerns to every power I can and it's like every person in this company is under a spell, or they just don't care because they are making so much money and banging out so many properties for sale at once. It is really appalling and one day they will have legal issues.

It gets better though :)... for the new home orientation (NHO), everything we pointed out was NOT addressed once we came for the final walk-through. Cracked tiles, AC not functioning properly, roofing issues still there, sloping floor, cracks in walls, paint spilled all over doors and baseboards, weatherstripping completely cut in half, NONE of the appliances work. When I escalated these issues to a higher power because our consultant ignores me, he said that they don't have time to fix any cosmetics and none of these items are "big" issues. Why would there be any issues on a brand new home?? HUH??? Oh, and this is a $409,990 house....

They told us closing must still occur and the items will be addressed after closing, but I have to say I am super concerned for my client given the previous reviews. Seems like they just tell you this and end up not doing anything. And once you close, there really are no grounds anymore just FYI to all buyers. I will NEVER support a company that is this unethical. I don't care if they're paying 12%. Money means nothing to me over being a good human and looking out for my clients that TRUST me. They will eventually get to a point where they are desperate and their little scam of an empire will either be shut down because of so many complaints/legal action, or because too many people get word of how they operate and the type of product they provide. I have never worked with Lennar, and I previously considered them a top builder or more well-known... I would have never let my client move forward and I would've done a little more due diligence before, but never expected this to come from a builder with a big name like this. I have more to say but I'll leave it at that. LESSON LEARNED!!!!

The lumber warped before move in which is another reason closing was delayed. They had to cut the drywall on every single door/closet frame and straighten out the crooked lumber. For half a million dollars- this is most definitely not worth it. They refused to work with us and refund our earnest money after all the issues that were caused by their team! Shirley ** is extremely rude, unprofessional, and very unhelpful. There must be some recourse for all the new homers that got stuck with homes that have nothing but problems. AC units that were deliberately installed, knowing they are too small for the home! This is absolutely unacceptable!!

We even showed up at their office trailer to confront the worker and they promise they are working on it, promise more appointments that no one shows up at. The missed opportunities and lack of communication on their part is horrible. They should not be allowed to do this to us, after we spent a good part of our hard earned money and savings to purchase a home, when this experience has been nothing but stressful and thoroughly frustrating. Not to mention the construction is poor and the craftsmanship is mediocre at best; I am sure more problems will arise in the near future. Reading through many reviews others have said similar things. I hope people looking to buy a home will reconsider when looking at Lennar homes, because they will surely regret it.

Your home will leak, the roof line will fall apart within 30 days, you’ll have razor blades, rusted flag poles and trash left in your sod for your child to find. You’ll have a high electric bill due to a lack of efficiency and on top of all of that, you’ll be told “Lennar specs to the bare minimum.” By customer service. Oh and when they send someone to repair their mistakes, the contractor will need to borrow your tools because he won’t have any. STAY AWAY FROM LENNAR HOMES.

In the meantime I would get additional emails stating congratulations on your new purchase, text messages with closing dates and request to wire my down payment. Then within an hour I would get an email from the loan processor ask for documents or saying information is missing again. Right up to the day of closing one email with Settlement and Disclosure and within the hour missing items. Needless to say I never received any communication by mail, phone or email stating my loan was approved.

Finally I asked for a denial letter so I could be free to move forward with another lender. Then I was told my loan wasn't denied it was approved but I still had to meet conditions, which of course was sending the same docs again. After two months of sending and resending I was so totally frustrated with the company I decided to withdraw my application knowing a would lose my earnest money. I felt the stress level of continuing to deal with them was not worth it. I have worked with more lenders in the past but this was the worst experience ever. This was the most confusing process ever, to get separate information which is contradicting the other throughout the entire process. The saddest part is the process only require pay stubs, credit reports, tax and bank statements. "How Hard Is That To Keep In One File" Very disappointing!

When we finally backed out of the contract, the sales rep REFUSED to send us the termination contract. He kept telling us to think it over…saying he’s never lost a sale so close to close. Yeah right. We had to contact Lennar corporate to be sent a termination form. Unbelievable! If you are considering a new build Lennar home, they will try to scare you by saying their prices change every day and go up everyday. Please realize (unlike me) that this is a LIE. And they will use these scare tactics the entire time you are dealing with them. STAY. AWAY. FROM. LENNAR. I personally know another person who had the same experience as me with a different sales rep, etc. Their homes are not worth the hassle.

Secondly, don’t ever believe in their closing date commitment. They brag as if the home will be ready in 6 months and many of us believed in their words and signed a contract but it’s a desperate lie. Once your contract is signed then you are gone. You got just bend your knees for whatever they say. They just prioritize the homes that got sold out for higher prices recently and drag the construction work of the homes that were sold months ago (example: home sites at cherry ridge, blue blaze and flint mountain road). There are many homes from these streets had closing date in the first quarter of this year are still not closed. But whatever homes were booked at the beginning of this year are almost ready for closing (example : legends lane, wolf springs rd). If you question about it, then the response will be Covid impact, material delays, labor shortage, inspection delays and so on.

Well, it makes sense if it happens at least across the wolf ranch community. How come it has no impact on the construction of the homes sold this year?. Sounds funny, right?. I still can accept these lame excuses if these homes have upgrade options. Whatever they sell in here are inventory homes (just need to accept what they give). If so, being an experienced builder, don’t you know what to order for each home as soon as the construction work begins?. But once they name the closing date we got to close it on the day, no matter what. What kind of goddamn rule is this?.

Funniest of all is their weekly update on construction status, it would almost have the same content every week, but will be modified slightly and copy pasted to all buyers. Once in a couple of weeks you get to find a new closing date with no reliable justification as to why it happens. I have heard closing date is being postponed by other builders too but not like Lennar, 5 to 6 months from initial commitment and still counting.

Because of their selfishness buyers are spending more on extending their current accommodation and forced to pay higher interest rate (close to 6% now but it was around 3%). If you buy a home here then your soul will never be in content. You will lose your mental peace and unable to concentrate on your work or family. At one point, you will no longer be interested in moving into the new house due to the trouble that you will have to go through throughout the process.

You don’t have to believe in my words but before making your home buying decision please go check yourself by talking to the ones living in there or buyers awaiting for the closing date. I learned a lesson by making mistakes. Hope this review helps and saves many from this trap. If you don’t want unnecessary tension and sleepless nights, then I would strongly recommend not to buy a home now, essentially from Lennar at Wolf Ranch. Most of the buyers awaiting for their home to be ready will bail out in the coming weeks.

On our pre-close walk through he didn't want to hear our concerns about all the issues and we had to make him do the blue tape walkthrough. On the day of close nothing from our checklist was completed. He said straight to our face, I have 20 homes, what do you want from me. Our home was 4 different colors due to them not being able to match paint during touch-up. Eric's response, it is what it is. We went over his head to his boss and the next day we had area reps, the paint company owner and the paint manufacturer at our home saying something was messed up and they needed to repaint. Eric made this whole situation a nightmare.

The quality of our home is so bad... It is built like a $100,000 home, not the price they charged us, just short of 1 million. The caulking job throughout the house is a joke, you can see every drywall seems, drywall patches are super noticeable. They used the cheapest paint and materials. They used the cheapest contractors and it shows. The funny part is when we called them out on the lies and the dishonest communication Eric and our sales rep Gabe tried to cancel our contact because we were being unreasonable. You know asking them to be honest and communicate with us.

On close we had them create an expectation list for a ton of items that should of been caught by Eric... But again he didn't care. We are 2 months past close and we have to email them every day to get them to honor their promise. Still everything isn't fixed. Lennar does not care about your home or their customers, just their money.

First thing I had to do I had a house handed to me without a key. What I mean is the front door key that was provided to me I could not change the code of the lock? Now keep in mind that everyone that works in the house last minute have a code to the door. When I voice that I was told no nobody else have the code to the lock. So to pacify me they told me they will get a source code for me so I can change the code. Now today is May 2022 I moved into the new home in January 31, 2022 and nobody has reached out to me to give me the lock. I had to go to Home Depot and purchase a lock out of my pocket and pay the locksmith $100 to come in to put the lock for me and then the door that is between the kitchen in the garage was left without a key. So again I had to go buy another key to put in the door. So this is money I have to spend on my first move-in.

It’s sloppy all over the house and I have pictures I’m gonna upload since they a picture worth 1000 word and which of those pictures one of them I noticed a crack on the wall already and I am very afraid since I live in a hurricane area. I don’t know if this house would hold for hurricane. The doors they put are so hide up. I try to put wood on the floor and let me tell you it is a disaster which I had to leave with the walls I have a spot of white paint on and agreeable gray that was supposed to fix. They didn’t fix that. I have my light just fall off from the ceiling by itself I had to pay somebody to come and fix it up for me. I would post a picture.

I was out when I walked in my house to the guests bathroom there is a huge hole in the wall one of the towels holder bar one of the side just fall by itself nobody was home at the time. The cabinets was supposed to be fixed and guess what it’s still not changed. The first week in house I had a side of my house that did not have electricity and I have to wait days for them to come and fix it and in that same week again I had a leak from the outside was. I was told that is the way to build a house. Somebody was gonna subject to that. Unfortunately it was me. So they were fixed now and the next time I would be responsible to pay for it to be fixed. They left papers on the high windows where I can’t reach. The light on the porch still have paper around it outside with paint on it. It’s just sloppy.

My door from the garage is broken and I was told that they were going to fix it. Nobody fix it on the front door. They left concrete on the ground. I have to get somebody to scrap them out for me. They are rushing to build these house and they are not taking time to build those houses properly and safely. All they care about is selling that’s all they care about. That was one of the biggest investment I did and the worst investment I did. I would of been better buying a trailer home than buying a lennar home.

I am not the only person around the neighborhood with issues. People are having the same problem, some parts of the house they’re uneven and they place a tree in front of the house, when that tree grow up it’s gonna break the concrete (sidewalk) and yes Lennar people know that. They acknowledge that they know and they were surprise when it was brought up to their attention. Their respond was like, "Oh we know. Oh my gosh nobody ever bought that one attention before however the tree has to stay there." So the tree right now is halfway already on the ground anyway. I put a request for them to come fix it. I don’t know. So I’m waiting for my six month mark to get an inspector to come out to come and inspect the house so I could submit those things I tell you.

It was horrible, horrible, horrible, horrible and I’m trying to love the house cause this is my first house you know you’re trying to love it but so hard to do cause every time I turn around there’s some imperfection or broken stuff and after you move in then nobody wanna answer your calls anymore, they wanted you to do a survey. When I did the survey of course they will not allow that survey to go on the webpage and again I’m still collecting pictures with the date. Thank God cause once you take a picture of the day it’s gonna show the date.

I’ve been in this house let me see less than five months and it’s already broken apart. It’s like a cheap, cheap, cheap material they use and this is the beginning of my reviews and I’m waiting to do my inspection then I will submit it alongside the pictures for the new people to see the new potential buyers pay attention when it come with Lennar house because again they are building them houses using nothing but cheap material and from what I got I wish I had bought an old house versus the new house, because that was the worst mistake I ever made.

Feeling horrible. I would not recommend anybody to buy a lennar home but I guess everybody has to make their own mistakes and do the experience and I should’ve known because they were a lots of reselling Lennar home and that has nothing to do with the market because the market. They were selling the house in less than a year and now I understood why that was happening at that time and it’s just terrible. Hopefully I’m allowed to post pictures in here. Going to try to upload some of the pictures of stuff so far that’s been happening. Thank you.

As a result, Lennar Homes in Northlake Estates and I entered an agreement for them to build a house like the model home. I understood there would be minor changes such as the tiles in the kitchen and the countertops were going to be a different color. In addition, I was told they no longer provided the chandelier in the dining area. I have heard of stories where builders put in the wrong counter tops / carpet / paint color / etc., but to my surprise and disappointment this is a mistake of building the wrong home. The house that is built at North Lake Drive, Little Elm, TX is a completely different house. In fact, the house that was built is one of the homes that was originally shown to me that I did not like and did not agree to purchase. M.O also known as H.R.

Their mortgage department is just as bad right out of the gate. Very short, curt, and condescending. I honestly think they think people are dogs and should just lay down at how unbelievable disrespectfully and rude they are to customers just to be able to buy a home. The market has turned sales consultants at Lennar into baby Kings and customer into peons. As long as I'm on this Earth I'll never purchase a Lennar product or do business with those people. It's disgusting people are treated and talked to like this anywhere let along purchasing a home.

But worse than this, just to name a few.. bedroom closet door was broken (after a few weeks of multiple emails I finally just gave up and fixed it myself.) Front door lock damaged and sloppy paint all over it, (they finally replaced this about a month later)Front door ring sensor missing - (still missing to this day). The outdoor gas fireplace switch is rusted and in poor condition (it's 4 months later, not sure they will ever replace it)master bathroom shower did not drain..  (they finally fixed it 4 months later)holes in garage floor - not sure if they will ever fix this.

Some floor baseboards have gaps - I am guessing they will never fix this, so I have given up on this, just hope we don't have an insect problem in the future or other problems. Window in living room does not open properly - never fixed Our kitchen backsplash looked very sloppy. We ended up hiring our own private contractor to come replace it. Our wood floors have white paint (from the painters spraying the walls) splattered all over as seen in photos. Very sloppy paintwork all around. Looks like they didn't even bother to protect the wood floors when spray painting. Very sloppy paint job on the stair railing as seen in photos. I guess we will have to hire a painter ourselves to come fix this. 

At first they slowly responded and seemed willing to help correct some of these issues, but it would take weeks and even months to get some of these things fixed.  BUT like I said some things I am still waiting 4 months later. It's just really sad. Today as I write this review, it's been weeks since they have responded to my last email. It's pretty obvious they just don't care about their customers or the quality of their homes. It's become apparent that they are in the business of cutting corners and not in the business of producing quality.

Inside I think some corners were cut with lighting. Most window seals are already broken, after the first year. Home is four years old. Everything is out of warranty. Every appliance has needed some type of repair already. Microwave, dishwasher, oven. Builder absolutely refused to correct things like placement of address number on house - opposite side of house where there are no outside lights. Small things are not really small. When there is an emergency or packages continue to be delivered to wrong address. Other things like placement of outside shutters by windows, odd. Only on one side on some windows.

In October 2021 I won the bidding on a Trevi model at Arborwood. I was happy with both the price and prime location/community. Right after I was told that I won the bidding, I was approached by the Lennar sales consultant, Brandon, who told me that a "no-bid" Tivoli home was available for purchase. They did not have a model to show me so Brandon directed me to head out to Portico to see the model they had available. I drove out and did not really care for the Tivoli...but, I did like the model in which the Portico office was located. The Summerville checked off all of my boxes and they happened to have one that was available without bidding. Lynn was decidedly kind and helpful(she would get 5 stars in my opinion).

I decided that the Summerville in Portico was the best option for me. Lynn contacted the sales manager, Jay, and filled him in. The house was reserved for me and contracts would be sent out forthwith. I left Portico and called my real estate agent and friends letting them know I just bought a house. My happiness lasted all of 15 minutes at which time I received a call from Brandon(the Lennar sales consultant from Arborwood). He proceeded to piss in my punch bowl. "I can't believe you are buying at Portico. They are not your type of people. You won't make friends there. They are not your type of people." He repeated that dog whistle comment over and over again. He spoke of crime and the socioeconomic status of Portico vs Arborwood residents.

Needless to say, I was taken aback. I felt like the air had been let out of my balloon. I started off the day with having won the bidding on a home and then being offered the opportunity to buy another property. Now, I was left with uncertainty. I contacted the agent and she was furious about what was said to me and let Brandon have it. I still could not shake his words as I do not know the area at all. The last thing I wanted to deal with was a crime infested area. This is already a long story.

Needless to say, I did not wind up with either property. My hesitation, due to what was said to me, resulted in both properties being sold out from under me. Lennar was non-responsive until I involved an attorney. At that point, they stepped up and are allowing me to buy a property in the community of my choosing. The big fly in the ointment is that they want me to pay the price increases, not only the difference for communities...but also just their market adjustments. Um, NOPE. I already have in writing that I lost the first house through "no fault of my own." The replacement property should be offered at the pricing that was in effect in October, 2021.

I have been told by numerous lawyers that my case is rock-solid. That they have already admitted to their employee causing the loss of the property, that hurdle has already been cleared. Now, it's just a matter of quantifying the damages. I am now forced to move twice, secure temporary housing, legal fees and will likely lose the sale of my existing home due to these delays.

The sales consultant made a mistake. It was a huge issue that violated both federal and state laws. The company is exacerbating this issue by not going out of their way to make this right. I have NOT asked for them to cover my housing expenses. All I wanted was the chance to buy the home at the contracted price that was in place in October. Now, it looks like this is heading to court.

I've built new homes before and expect nail pops, minor cracks, etc. This is literally in every room in my house. The repair on my driveway was not done correctly as it continued to collapse and crack across the driveway. After 2 years of complaints including on their website, they finally agreed to fix the drywall but refused to repair the driveway. A team came in and spent 3 days on the drywall. It's still bad in places and at this point I'll have to hire someone to fix it correctly. As stated before, I've built homes previously and have never had the issues that I've had with Lennar. Their rep blames the subcontractors. That's not my problem. I didn't hire them, Lennar did and it's Lennar's name on my contract as the builder who should be responsible.

In addition, there are many other concerns & discoveries ...

* Our entire downstairs hardwoods will need to be removed & replaced, after our foundation is secured. Our furniture will need to be put in storage & we will need to move out to facilitate all repairs.

We were not sold the house that was represented contractually. On Oct 25, 2021, Lennar customer care team members arrived at our house with their own engineer, plus 1 - 2 more men (4 - 5 Lennar people present) for discovery. On Dec 7, 2021, Lennar customer care team consisting of 3 Lennar men, plus their original engineer & a new engineer, did a second discovery. At no time has Lennar shared the names of the engineers nor their firms, that were present in our house.

Lennar customer care team confirmed many of our concerns & promised us a solution as well as a copy of their engineers' findings, all within a few days on each of their visits. As of today, Feb 22, 2022, we have not heard another word regarding either report for those respective days, nor any plan to repair our house that remains under a foundation/ structural warranty. We were strongly assured that we would not be left in this situation, & that communication & a plan would be forthcoming. CRICKETS FROM LENNAR ... Our engineer's report was given to Lennar in both digital form & multiple hard copies on Oct 25, 2021. This report includes all findings, all additional concerns, pictures of support, & recommendations for repair. We have also secured all Holly Springs permits existing from the build of our house. This review does not include every concern but is a basic overview!

So now I'm going to different media and news and BBB for answers and not only that I have been a carpenter for 40 years now and pick out a lot of items done improperly, they have fixed some that were obvious but still not satisfied with some of the results, now I'm fixing them myself. Mind you I did track housing for 15 years at the beginning of my career and we did a much better job than what is going on nowadays. Don't forget the materials nowadays are much better if properly applied but aren't. It's very sad that we are mislead but I'm not done with Lennar Homes yet.

Now for the actual house. We decided to install our own flooring because they wanted to charge us an additional $50k to upgrade to porcelain tiling and upgrade to nicer carpet in the rooms. We could do this with another contractor for half so we opted not to upgrade anything with Lennar. When we started to remove flooring, we discovered the builders skimped and did not install any HardieBacker in the restrooms or kitchen! We could not believe this. Had the appraiser known about this, the house would not have passed inspection. This will add another $1000 and time to add the necessary HardieBacker. This makes us wonder what else they did not do properly to save money like did they even install insulation in the walls? So shady!

This also means they probably did not add HardieBacker to any of the homes in Woodhaven, which owners will find out the hard way later on. We also noticed a dent in the wall near the fridge that must have occurred when they moved the fridge in. There were other minor issues but they fixed them after our initial walk through, which was good. However, due to their skimping on such an important and basic material such as HardieBacker, I would not recommend a Lennar build after this.

We continued to enter service tickets regarding these issues and they have not been addressed in the one and a half years we have been in the house. I had to install a gate on that side of our house because our dog kept going out and rolling in the mud then tracking it back in the house. This would happen on a sunny day when there hadn't been any rain for weeks, but there was still mud and water on the side of the house. The dog would go straight upstairs and wipe her back on the carpet in the main living area. The carpet was ruined and I had to pull it up and replace it with vinyl flooring. These are issues that directly cost me over $2000 out of my own pocket.

Besides the issue of perpetual flooding on the side of our house, electrical breakers constantly trip and we have lost hundreds of dollars worth of food because we were out of town at times when it occurred and the refrigerators went down. Service tickets have been entered for all of these things and none of our issues have been taken care of. We are tired of doing our own maintenance on a brand new home and sick of not being able to access one side of our yard. The structure of our house is being compromised and I can't for the life of me understand how this is not an urgent matter!

One night about two months ago we notice a bubble forming under the grass. Then we were notified by the utility company that there is a leak. We had to pay for a leak finder to come find the leak before a plumber would come out. The plumber came out and said we're not touching that unless you understand that the installation of the lines were not done correctly. The landscaper that Lennar hired to do the sprinkler system pulled their waterline up from two feet below ground and attached it to the sprinkler system and put in wrong fittings. A flexible fitting with a non flexible fitting, hence the leak. I saw with my own eyes where the leak was. The plumber said this was done wrong, not up to code.

I put in a warranty request under their two year warranty and they told me things are not covered. The plumber agreed this is probably the reason there was always a small leak at the sprinkler system and it was just a matter of time before this larger leak happened. So two requests in and we are out over 2k for this leak that Lennar installed wrong. Who has a main waterline leak like this after two years living in a new community. I feel like I should let the entire neighborhood know what they may be in for. Their response to me was that the landscaper looked at the work and says it was done correctly. Of course he would say that. He installed it. I trust the plumber more than the landscaper. At this point, all they have done is brushed us off until this large leak happened.

There were other issues in this house. At one point the house shifted so much that we could not open the closet door in the master bedroom, which I happened to be in the closet at the time. When I brought that up all they could say was, "Hmmm.. okay we'll send someone out there." The house looks beautiful but everything inside is cheap. The appliances are cheap. The dishwasher now leaks.. The fake hardwood floor separated at some areas. Carpet separated at some areas and the carpet person had to come in to put it back. So many little things that go wrong and they just brush you off. If you put in too many request they ignore you or tell you you can only get someone to come out once.

Our master bedroom never gets warm. It's freezing in here in the winter. One of the bathrooms must have zero insulation because it is even more cold. They had someone come look and they said well, this bathroom does not need to be insulated by code. Our cold bedroom, it wasn't cold enough for them to fix anything.

I am so unsatisfied as a customer. The most I am unsatisfied with is the main waterline leak. They are telling us sprinkler system is not a warranty. Well then why did you come out the first time to look at it. The issue is not the sprinkler system. The issue is you installed the system wrong at the point of the main waterline. The plumber said they actually put the main waterline in and they did their part correctly. It's what the landscaper did to it afterwards that messed things up for us. Lennar will not take responsibility for it. They also tried to have me blame it on the city. I would give them zero stars if I could. My neighbor has the same leaky sprinkler and I feel like it's only a matter of time before theirs becomes a larger leak like ours did.

The lennar representative actually had the audacity to make a joke saying that the concrete is some they can’t go back and fix. Mind you some of these houses were built on a hill and one of them in fact was almost completed and the half right corner of the house was literally floating in the air above the ground because the foundation underneath was already falling apart. Lennar home also had the audacity to charge a 250 a year cdd fee which goes toward a pool for the community. By the way this pool is being shared by 5 neighboring communities and the pool wasn’t even in the community site we were looking. It was about a five minute drive away in a neighboring community. Lennar shouldn’t be allowed to to do this to people. This should be illegal and I wish everyone who bought a home from them the best. Please avoid lennar at all costs!!!!

This is the fifth home I've owned and YES, shame on me for not catching it...and yes I am liable for the bill for TAXES ON PROPERTY I DID NOT OWN PRIOR TO March 2021. You're welcome LENNAR...I will NEVER do business with you again and urge EVERYONE else to avoid LENAR like the plague. Did you REALLY need the $1000+? Was it worth it? You've lost at least one customer for life and I hope others follow. Wm. S. **

We did our walk through on Oct 14th. House was filthy, bugs in bathtub, stickers on windows and window sills and dirty. Garage was filthy. I was told it would be taken care of before we moved in. It was NOT! They had a whole week and did nothing. We were homeless and living in a hotel... I was beyond pissed but couldn't walk away or I would of cuz housing is in such high demand I would have probably had to live in a hotel for a another month. So I was committed. Moved in.... Submitted a list for 50 things to be repaired. Stove didn't work, electrician had to come 3 times! They wired it wrong. Our dryer didn't work due to too much vent hose and the vent to exterior of home was blocked.

Other issues, scratched cabinet doors, paint spilled on carpet, driveway pavers needed replaced, tub was scratched, and house was filthy and the list goes on and on.... They never sent anyone to clean the bugs out of the tub and the windows for over 2 weeks. Still waiting on our garage floor to be cleaned, scraped and epoxy. I have now told them if don't schedule the garage by tuesday Jan 11th of this week I am reporting them to the Attorney General, BBB and Dun & Bradstreet. I am so over this. The sales person, Lynn gave us terrible service, the construction manager David was not knowledgeable to show us the features of our smart home, and yada yada. I am not typically a complainer... I gave my last builder a 10+ but Lennar gets a 1. If I could give them a zero I would. Love my neighborhood, love my house layout but the customer service sucks and some of the workmanship is piss poor. Many of my neighbors had similar issues too.

After many structural and GeoTech engineers wrote their reports, as of September 2021 the current estimated cost of repairs is $954,000.00. For the purpose of litigation, the property was appraised, as if no problems existed, for $705,00.00. After discovering these serious issues before we hired an attorney, we asked Lennar to purchase the property back, they refused. We asked again after hiring an attorney. They refused again. All of this has been well documented and can be found at lennarbuilderreviewdotcom. Or just search Bing, Yahoo or Duckduckgo...Google is burying the site...for The 2017 timeline of repeated failures. You'll find ConsumerAffairs is posting a truly legitimate review. Run away from Lennar.

Original Review: Nov. 16, 2021

We signed a contract with Lennar on 10/18/2021 to buy the Ascott model in the 55+ community in Aurora, Colorado, located at 22336 E Narrowleaf Place. The closing was planned to be on 11/15/2021. The house was in the final stages to finish. Over few visits, we added our flags on the walls & doors for sections that require repairs. However, at the time we signed the contract, the concrete in the basement showed no cracks. We visited the house the week before closing and cracks appeared in the basement concrete. We asked Mr. ** what can be done about it. He said nothing can be done.

This early presence of cracks turned us off. We thought about it days and nights and finally decided not to go with the closing since the cracks are already showing and the house is brand new. We cancelled the closing and asked Lennar for the $5k refund or at least 50% of the amount. The company refused per email from the sales person. Very sad situation. I will leave it up to the public to judge the way they treated us. We give them one star.

There is a rush to complete the role to receive the money from the banks, which led to the emergence of defects in the construction like we found heads of wooden nails under the carpet, where several times my children complained that something is embedded in their feet. There are a lot of defects in the building of townhouses, the stuff, and materials which they used is bad and cheap quality to save more money for their own profit. The management of their company and complexes do not have enough experience, are very rude, and not cooperative. I do not recommend it to anyone at this time, if not improve the standard of quality and service.

1. During the buying process we were told we could belong to the club that included a pool, pickleball courts, etc. After closing I went to sign up and was told I could not join because they changed their minds about who could belong. When I talked to our salesperson she just shrugged and said oh well. The club was one of the reasons we purchased here.

2. The appliances are cheap and don’t work. After a huge hassle and numerous fixes we finally got the dishwasher replaced. Though it’s the same brand and model. My refrigerator hasn’t been fully functional in 2 months and after 5 repairs it still doesn’t work. They were supposed to deliver a new one but just didn’t show up.

3. Finding a customer service person to help is impossible because they can’t make any decisions and have to get approval - which can take weeks.

4. During the purchase process we constantly heard, “We do everything possible because we send out a survey and we want all 10’s. If you aren’t giving us a 10 we’ll fix it so that you will." I’m still waiting on that survey….because they aren’t even close.

We have emailed the company several times trying to get the wording changed in the agreement. They have never replied. I have received an automated email from Lennar almost every other day; some emails are for a purchase agreement, some to continue the lending process. We have continued to receive these emails even though we have driven by the house and it has been sold. In my opinion, Lennar is a bully and impossible to work with.

Even the punch list items (simple items like peeling dry wall, uneven hand rail stain, etc.) were not timely addressed. It took Lennar over a year to get someone out to inspect and then they eventually totally bailed on the job, giving the excuse that it was not covered due to it having been a model home. I submitted numerous warranty claims, had written proof in the form of texts with the on-site builder and their warranty representative trying to schedule the work for better part of the year leading up to what would have been my 1 year review. Not only did the initial warranty rep schedule calls and then never showed up; the second representative came out to inspect and then days later got transferred without so much as a notification that someone else would be handling my claims; and finally, the last warranty rep tried to cancel an appointment the day we were scheduled to do and go over the 1 year warranty items.

None of the reps even knew that the unit was a model unit until I mentioned that fact to them. It would have benefitted me to lie to them but I chose to be truthful, correct their misinformation and for that Lennar used the prior model home status as reason not to fix items like nail pops and incomplete drywall work. Those are reasonable and customary 1 year requests never mind the fact that the drywall workmanship complaints were ongoing since before closing and never resolved. I was never advised of that there would be no warranty protection because I bought a Lennar model home, closed and was subsequently stonewalled whenever I would request warranty work. I would think twice before trusting this company or the word of their employees.

WTF, when we confronted with Jonathon, he said "I never said that it's guarantee other buyer can't also reserve your lot". The reason we decided to go with new homes because we don't want to deal with bidding wars, and since we have bought homes from Lennar, we felt comfortable with them... 3 months later, we had no choice but to start search again... We will never work with shady Lennar in the future.

Lennar and its out of control mortgage company -- which you have to take (I was given no option to get another mortgage or even pay in cash -- they hung up on me after announcing they would not give me a mortgage (the size of which I'd had on my last house by the way!) -- are violating every federal law and regulation on fair housing and mortgage lending practices and I intend on proving it in court in in complaints to every federal and state agency there is that oversees their industries. I will see that they pay damages -- real and punitive -- for their legal and moral business transgressions.

Let’s move to plumbing, when the shower is on in the master bedroom I can hear water droplets in the pantry that’s on the main floor. There is also a water leak from my ceiling located in the master bathroom. Lennar came out and claimed they fixed the problem, they Redid the drywall but never came back out to repaint the ceiling. They emailed me a closed ticket and it states that I wasn’t home Both times when the painter came by. Thank God for text messages; I never scheduled because I was out of town and I attempted to schedule when I returned but the builder manager stop responding. So, now I’m left with a ceiling that’s not painted.

Last but not least, water is dripping from a silver pipe on the side of the house. This is the last way issue. The reason I didn’t purchase an older home was to prevent having to repair major work so early on after I purchased the home. My Lennar home has been a nightmare since day one. My neighbors and I are planning a class action lawsuit against Lennar and we plan on contacting the news media out as well.

The in-unit GE washer and dryer looks like it's from my college day era and is very loud and don't expect to wash large loads, it will be unable to handle. The GE dishwasher, though digital is also rather small and really can't fit much dishes and is also a bit loud (again, very basic models compared to other current models at around the same price point). Now, the GE fridge is also small and basic but not a big deal. The main issue is the ice maker - it constantly produces an insanely large noise that is comparable to that of a small airplane engine (sound can be heard from Floor 1 and Floor 3 - fridge is on Floor 2). GE has come out twice and the problem still persists.

Make sure you go through the final walkthrough with a fine tooth comb because don't accept ANY post-closing service from Lennar. Make sure you get the final closing checklist and go through it like your life depended on it. They will push all responsibility to GE, whether the item needs any fixing or needs to be replaced. Even if they gave you a lemon (as in my case), they will not be responsible or help you. One week into moving in, the problem started and Lennar doesn't give a damn. They are all about the sale but no after service. They market their "new home" start technology and you get impressed with all the "included" appliances but do not be fooled, they may or may not work. You will need to spend at least one night there before closing to know and albeit you cannot do that.

Just want you innocent consumers out there to be aware of Lennar's business practices. If you are not a working professional and you have a lot of time on your hands to be having service requests and technicians come out to your home on weekly basis then don't worry, you will love your home. If you are like me, very busy and have no time to waste and just want to enjoy your home already, then you will likely experience problems. Just expected a lot more from one of the largest and reputable developers in the U.S.!

I found a plumbing company that said they could fix the leak. Another “beware” moment. Few plumbing companies have actually worked on such problems. It is hard to identify the leak’s position because the pipes are so far down under concrete, rock and dirt.. Companies use helium or nitrogen to find the leak, but admittedly it’s difficult unless the leak is really big which mine was not. The company I used ended up jackhammering a large hole in my guest bathroom and eventually the entryway. It has taken three months to complete the project at a cost of over $16,000. Fortunately my homeowners insurance covered most of the cost. In my view this is a ticking time bomb for homeowners because builders now pour concrete foundations instead of the above-ground, crawl-space type.

Please don't think a new build from one of the largest builder will provide you a good quality new home. They really have done bad work and there is definitely no quality control. I've experienced:

4. ....

Think twice before you buy!