Lennar Homes Reviews

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About Lennar Homes

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Lennar Homes constructs residential properties, including single-family homes, townhomes and condominiums. Founded in 1954, it integrates smart home technology into its constructions. Lennar operates in 21 states, providing a range of housing options to meet diverse needs.

Pros
  • High-quality construction materials
Cons
  • Inadequate communication from staff

Lennar Homes Reviews

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    Page 4 Reviews 240 - 440
    TechSales & MarketingPrice

    Reviewed Jan. 27, 2023

    Lennar is building homes all over the country and has several communities here in AZ. These homes are expensive but shoddy workmanship and subpar contractors are used. Even the local news had a story about a couple that is having a lot of problems with their home and Lennar is overwhelmed with repair issues, etc. Some Realtors are advising against buying any re-sale home built by Lennar. Families are selling their homes because some are having too many issues. Buyers beware.

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    Customer ServiceCoverageRefunds & PayoutsMaintenanceStaff

    Reviewed Jan. 26, 2023

    I purchased a new construction townhome from Lennar in 2021. A recent snow storm in December 2022 covered the pipes on my roof and caused the furnace to go out when highs were sub-zero. This affected many of my neighbors as well, some of whom had young children at home with no heat in sub-zero temps. Luckily, the HVAC company was able to get the heat back on for the multiple homeowners that called them. They were already on site fixing other units by the time I heard back from them and were on site fixing this for homeowners all day.

    Given this was a design flaw that the builder should have accounted for and it affected so many people, I reached out to be reimbursed and asked that Lennar extend the intake, exhaust and the sewer line vent to avoid future health and safety issues from no heat, CO2 poisoning or sewer smell issues. Lennar won’t stand behind its work and fix this for homeowners. I have reached out to their regional manager. He acknowledged all the calls they received regarding this, but responded this is not covered under warranty. Given this is a design flaw Lennar should be fixing this, it doesn’t happen to that many people if it’s not an incorrectly built product.

    This was a completely avoidable situation had the builder taken the appropriate steps during construction to prevent this from happening. They have built thousands of houses and should have known this would be an issue. They also didn’t plant trees by the out lot of my building to help with wind. I have asked around and a neighbor used to be in residential construction and stated this issue should be taken care of by the builder, it’s a design flaw. They refuse to stand by their work and fix this for homeowners. Don't buy a house from them, they won't be there to fix things when you need them.

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    Customer ServiceSales & MarketingPriceStaffRates

    Reviewed Jan. 21, 2023

    We closed on our house with the utmost trust even before they completed pending things like fixing closet doors, shower rods, paint issues and drywall cracks, they promised to get it done in a week. Even after multiple follow-ups, they never cared to come and finish the pending things. Please do not buy the house. If you have to buy please do not close on the house with any pending work.

    They install all cheap things at home, almost everything including blinds, taps, lighting fixture needs a replacement in less than 6 months. If their price of a home is 500k and if you get a Pulte or Mi homes for 50-100k more, go for another builder than Lennar. Eventually you will spend that money on replacing their cheap stuff and most importantly they cheat without handing over a completed house. LENNAR is fraud company and all fraud salespeople work there. Trust me if you want to learn more I can give my contact details. Please feel free to email.

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    Reviewed Jan. 19, 2023

    Our home was one of the last built in a new subdivision. Beautiful home until you walk into sloppy/missing paint, damaged showers, uneven wall, uncaulked baseboards and the list goes on. Install of some appliances done incorrectly. Should have never passed internal QA inspection.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaffTimeliness

    Reviewed Jan. 19, 2023

    I had a very disappointing experience with Mr. Mike ** working as a Lennar Sales Consultant at Walnut Creek Community, Lancaster, SC. I booked an appointment to see the house and came next day at the scheduled time just to hear from him that the house has been already sold. First of all, I had a confirmation email for my appointment and nobody called me to tell this in advance. I could understand such things happen, however Mr. ** was very unwelcoming and even ignoring me as a customer. Not only he didn't suggest me any available options or give some relevant information about Lennar houses, but he preferred to walk around busy with changing paper towels in the office.

    There were no other customers at that moment at all, so he could work with me if only he was a professional, but he seemed to be in a rush to finish everything and leave (it was 4 pm and the sales office is supposed to be open till 6 pm). Anyway, I will not go further to buy anything with Lennar and do not recommend it to any of my friends. Take your money elsewhere, where the company will pay attention to you and show proper service to begin with. Such a big brand name and such a poor sales service!

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    Reviewed Jan. 17, 2023

    Many major repairs required in the townhouse we bought in Millsboro, DE. Structural problems related to poor design and and even worse workmanship. Every neighbor tells a similar story. The service is reluctant to put it mildly.

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    Customer ServiceStaff

    Reviewed Jan. 13, 2023

    We purchased a new home in cash, before we signed our paperwork we had noted issues that need to be dealt with within the year of their one year warranty. They continuously say the work has been completed when in fact it has not. We have not been contacted when the workers have come to the house to do the work. They 'do the work', and sign off on it, with nobody being home to verify that the work has been done. Once their 3rd party has signed off that they have done the work and we notice it hasn't been done we then have to put in a new work order.

    This has been going on for almost a year and our warranty is almost up. We have been in contact with not only their customer service representatives but also with the supervisor of the customer service representatives for our development. They have shown no remorse in their 3rd party's lack of workmanship, lack of craftsmanship, and communication nor have they taken it upon themselves to take the corrective actions to get the work done before our warranties expire.

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    Sales & MarketingPunctuality & Speed

    Reviewed Jan. 11, 2023

    I am extremely disappointed by the experience we've had with Lennar. This home-building process was terrible. We closed on our home 12/13 and have not even started to live in this home yet and things are already wrong. First of all, the build was rushed. The brick doesn't match on the the side of the house. The carpet is coming apart. The window is cracked. The closet was not painted. The refrigerator is already having issues, again we don't even live there. The wall is cracking terribly again! This is a nightmare and I am ready to sell this house and I haven't even occupied it!!! I will say the sales team was great but of course that's how they get you. The construction team horrible! The construction manager came to the site and the stuff still wasn't done correctly. You all focus too much on getting the job done fast instead of done correctly.

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    Reviewed Dec. 26, 2022

    Finding so much things is wrong with the house. $500k+ house, I can write couple of pages about all the no standard work from this house, let put it that way. From the ceiling vent that can't change the direction because caulking is all over it, to nail on the stair steps poking your feet.

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    Customer ServiceContract & TermsTechSales & MarketingPriceRefunds & PayoutsStaffLoan ProcessRates

    Reviewed Dec. 23, 2022

    VETERANS BEWARE!!! My husband 100% Disabled Veteran. We signed a contract to purchase home with WCI (Lennar) in Odessa, FL 33556. When we initially wrote the offer it included a contingency on the sale of our current home but the sales agent told us that Lennar did not accept such contingencies and that the offer would have to be submitted without it. We did so reluctantly because we were in a red-hot market and had no doubt that we would easily sell our home and buy Lennar's. We read the contracts several times and missed the writing about financing not being a valid reason for leaving the contract unless it occurred in the first 30 days after signing the deal and even if We had caught it, it wouldn't have made a difference to our situation because we couldn't

    have anticipated such a swift shift in market conditions.

    Unfortunately, the market took a turn for the worst and the homes in our area lost over $100,000 in value from June to now. Buyers dried up and despite our best efforts and numerous price drops on our property we were unable to sell. We lost almost a year's worth of pay this year and my family can't afford to lose the $85,000 loan money that we used for the deposit on the Lennar house. We wrote such a letter to Stuart Miller Executive Chairman. And they asked to understand our situation and return the money. He himself did not bother to answer and through his consultant: "My manager called me yesterday regarding your cancellation request to Stuart Miller. As discussed before, if you would like to cancel your purchase agreement, you will be forfeiting your deposit."

    VA appraisal clause is supposed to protect veterans from having to buy a home that is worth less than the price at the time of purchase or from having to go out of pocket to complete a purchase to make up the difference for what the bank isn't willing to loan. Unfortunately, on new construction, protection in a declining market is non-existent. The reason why the protection that fails veterans like me is that when you get into a contract for new construction a home's market value can change dramatically before the transaction is closed. In a declining market what happens and what will continue to happen is that when the VA-assigned appraiser comes out to do their work they will encounter some common conditions.

    The first condition in Florida is that Florida suburbs are large and isolated, and an appraiser will only go out about a mile from the subject property, meaning that there is a chance those only properties being sold by that builder are used as comps. The second condition is that because new construction takes months to close, the recent sales that they will base their market value number off of will be a reflection of the market 6 or almost 12 months ago but if a veteran were to try to buy the same exact property today they could expect to pay significantly less.

    Recent sales were taken into consideration in the valuation of a property, not current market conditions. The recent sales evaluated were all new construction that went under contract months ago. Neither price drops on comparable properties, nor current sale prices even from the same builder are taken into consideration. Markets can only move in 2 directions up or down. The money will not be returned to me, but I really want to warn the veterans. Please read the contract carefully and better with a lawyer. Merry Christmas and Happy New Year!

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    Customer ServicePunctuality & SpeedMaintenanceStaffTimeliness

    Reviewed Dec. 19, 2022

    If you are planning on purchasing a Lennar home, DON't. Only purchase a new home if you don't mind a broken furnace, broken dishwasher, broken dryer and broken garage. They will trick you into thinking everything is functioning properly by telling you they tested the dishwasher or that you are using the thermostat incorrectly. They will also let you view the home when the garage door is already open.

    They don't want to let you know that the framework and motor need to be replaced. Don't expect to call a Lennar rep to resolve your issues. You will only be given the run around. You will be told for two weeks that someone will be at your place to repair your garage. You will be at your place every day for two weeks waiting for someone that never shows. When you contact Lennar, they will tell you someone will be there the next day first thing in the morning. Once again no one will show. All the while you are staying in a home with no working furnace during December. Think again before purchasing a Lennar home in Woodbridge Va. I definitely regret it.

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    Coverage

    Reviewed Dec. 6, 2022

    We have had two roof leaks in just over three years. Lennar says house is now out of warranty for roof leaks. A new home should not be having roof leaks on a roof that should be good for 25 years. Why isn't this covered under the 10 year structural warranty?

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    Customer ServiceHonesty & Transparency

    Reviewed Nov. 30, 2022

    We purchased a “luxury” home from Lennar, only to receive terrible customer service from beginning to end. We were lied to multiple times, belittled, and ignored. Their customer service is 0/10. Stay away.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Nov. 14, 2022

    Let's face it not every house isn't going to be perfect, but when you're paying over $300k for a home with your hard earned money you expect to be as close to perfect as possible, you would think the builder would work toward making that happen. They're just worried about getting the houses up and don't care how sloppy the craftsmanship is. That's why they can't sell these homes now. Lennar at Dalton has gone through multiple customer service reps who are responsible for ensuring a smooth transition into your home and making sure everything within the first year gets fixed accurately and in a timely manner.

    I moved in Oct 2022 and it's been hell since as we've gone through at least 5 reps and issues that were submitted last year have just recently been addressed, fixed or told its too late or it pretty much does not matter. The left does not communicate with the right. They make promises they can't keep and they can't keep Reps. That says a lot about a company. This will def be my first and last home from Lennar. :) Don't get me wrong. The homes are beautiful, but when your move in date gets stalled 3 months, you get scheduled for your walk through and get a call 30 min before that it's not ready and needs to be rescheduled and everything within warranty that needs fixed keeps getting pushed out and boom now it's no longer under warranty or they just want to be lazy and not make things right it kind of makes you regret your purchase ya know!! All I'm saying is do your research!

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    Reviewed Nov. 14, 2022

    Do not buy a Lennar home. They are slapped together and have major construction quality issues. Worse off, Lennar does not stand behind its poor work. I made the mistake of buying 2 homes in Summerville, SC, one for me and one for my daughter. Both are horribly constructed. I wish I could undo the purchases. Chasing them to make repairs is a joke. Save yourself the heartache. Buy from another builder.

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    MaintenanceStaff

    Reviewed Nov. 14, 2022

    Lennar built the home my son bought. Every window seal is broken, the driveway is sunk and all cracked up, the front porch is also sunk and gutters run over it causing a serious accident issue. I contacted Lennar and they are not taking any responsibility for the unprofessional work done on this home. Lennar does not even know whose windows are in this home or who installed them. Would you want to buy a Lennar Home. Not safe, unprofessional work, no guarantee!!!

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    Customer ServicePriceStaffHonesty & Transparency

    Reviewed Nov. 10, 2022

    Have been living in this new construction Lennar home in Odessa FL for 2 years now. The amount of issues we have had are honestly too many to fit in this box. The worst however have been the roof leaks. We have had a leak in almost every room in my house. It is raining currently and there is water pouring from the ceiling fan in my son’s bedroom. Called the Lennar “emergency line” and was told all the field reps are very busy.

    As someone else mentioned these homes are very expensive but it’s like they are put together with glue and tape. These are the most poorly built homes and they could care less. When we did our walkthrough they said put tape on any of the problems. Then we were told we had too much tape and the workers felt we were too picky. Missing a chunk of doorframe, a 6 inch section of wall not painted, cracked tiles is not being too picky. I warn anyone against purchasing a Lennar home. They are nothing but problems.

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    PriceStaffValue

    Reviewed Nov. 10, 2022

    I bought a single family house in Sawgrass Spring Hill in April 2022. They did lots of mistakes in my house such as stair, flooring, bathroom, back door, front door etc. List is too big that I really don't understand what to include over here and what to exclude. Even after listing all problems in warranty tickets, they aren't turning out till now. I am very much frustrated now and so finally decided I will take social media to share my feedback on Lennar Homes. Please never go for Lennar homes. They are not worth it.

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    Customer ServiceCoveragePriceMaintenance

    Reviewed Nov. 8, 2022

    Our house in Suwanee Ga was made by Lennar Homes and is very unsafe. I stepped on a carpet staple and got a hole in my foot because they left it bare and uncovered. What if a baby steps on it? I also called them twice to fix my porch, because puddles kept on forming after rainfall. They kept saying that there is no problem with the porch. We even brought out a level to show it was uneven, but they were still too stubborn to listen. After they were done ruining it, it looked even worse. And guess what? More puddles. The second time they came, they made it even worse and left a mess of concrete on the porch. Now it makes your feet dirty with concrete every time you step on it barefoot. Also, the house was expensive and there were a lot of leftover soda cans and water bottles when we purchased and urine in the toilet.

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    Staff

    Reviewed Nov. 2, 2022

    Lennar Homes is a crooked company. They do not care about their customers. I was forced to close on my home yesterday with a punch list a mile long and spiders living in my home. This company is disgraceful. There’s no guarantee on when punch list will be completed. Please save yourself the frustration and go with another builder. I was very close to walking away from the house yesterday. All I’m hoping is that I can help steer another potential buyer away from them.

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    Customer ServiceTechMaintenanceStaffFollow-Through

    Reviewed Nov. 2, 2022

    Please read in full. Be mindful this is a new build and moved in six weeks ago, Mid August 2022. Please feel free to reply if you would like more photos of the experience we’ve had. I do not have words to describe or express how I am feeling. The retaliation from the general contractor (Mike), after in reaching out to get construction defects resolved before closing, from the unprofessional Lennar employee's text messages, to contractors drinking alcohol leaving beer bottles all over the interior of the home, to having the home vandalized due to contractors leaving the property unsecured (all the windows doors and garage door where installed nothing was locked at the end of the evening, I have a video of neighborhood kids breaking into the home and urinating all over the second floor), to poor craftsmanship, poor customer service, follow through and integrity.

    Also I did reach out to Lennar since my first post two weeks ago and nothing has been resolved to date. Thank you for the time in reading my post. Yes I did business with Lennar, and yes this a legitimate review from a real customer…thanks.

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    Customer ServiceRefunds & PayoutsMaintenanceStaff

    Reviewed Oct. 31, 2022

    I recently purchased a home that was built by Lennar. I found a few minor repairs that needed to be done. I spoke with a rep at the company and she was very helpful in the beginning. After getting my garbage disposal fix and the top step done, I spoke with her about my front door and well as the garage door. I also informed her that the step was left unpainted upon repair. My child stated that the workers didn't speak any English so it was hard to communicate with them. I sent an email to the rep and was told to send pictures of remaining repairs that needed to be done. She then told me I needed to go through my other warranty to have these repairs fixed. My other warranty company stated that these repairs needs to be fixed by Lennar since they are the builders of the home. The home was built the beginning of this year and I moved in the beginning of the summer. I don't understand how people can take your money and not honor their commitment.

    The repairs if I were to get them done on my own, neither warranty will reimburse me. This is not the first time that Lennar's name has come up in my presence about the uncompleted work they leave behind and not honor the warranty. I want my house to be completed just like I know theirs are. I don't think I am asking for too much and I really do not want to take this any further then it needs to go. But I am willing to do what I need to do to get them to honor my warranty. Strange how the appraisal and everything passed with these repairs undone. I am just asking for step to be completed, align locks for front and garage doors (you have to lift up on door to close and lock securely, two pieces of floorboard and step to be painted, holes in laundry room and garage to be repaired. I don't think this is too much to ask for, since it should have been done prior to appraisal. This is my first home and I am really disheartened by the experience.

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    Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedMaintenanceStaffEase of UseLoan ProcessTransparencyHonesty & Transparency

    Reviewed Oct. 28, 2022

    From the onset, from purchase to repairs, working with Lennar has been a nightmare. This is the second new construction model home that I have purchased. I had NO major issues with the builder for the first home. These Lennar homes are expensive and I would expect top-notch workmanship, contractors, customer service, and better quality materials and appliances. The sales agents are coached to say anything that might sell a home. Even if it is not true. I discovered that other homeowners had this same issue. I was told that Lennar would "beautify" the drainage pond behind my home. Instead, construction debris collected there over a 3-year period. I had to call the city in order for Lennar to pick up their garbage.

    Secondly, Lennar makes it difficult to use a lender that is not Lennar's affiliated lender. They accomplish this by requiring the homeowner to set aside funding (a holdback) to cover the cost of items not yet completed, such as driveway, sidewalk, irrigation, and landscaping if you do not use their lender. This work is 10s of thousands of dollars and impacts the amount that you are able to borrow for the home. This expense is ALWAYS covered by a builder. Then, the game playing starts with the lending estimate (fees, closing costs, taxes, etc). I ultimately chose to use their lender but also reached out to 2 other lenders for estimates. The loan officer stated that they are competitive.

    I compared the estimates and told the loan officer where the variances were. I insisted that he forgive the fee charged for not escrowing and he agreed. Over the next few weeks, he continually changed the numbers for each line item controlled by the lender. Finally, he added a no escrow fee. I refused to allow the loan officer to try to confuse me and made him review the calculation for every line item with me. This included me having to reach out to their actuary to determine how some items were calculated. By the end, the loan officer was angry with me for calling him on his dishonest behavior.

    I hired my own inspector to go through the home. The construction manager did push back on some items that I insisted needed to be addressed before closing. In general, he did try to accommodate my requests but it was obvious that Lennar pressures them to only agree to simple repairs. I had a large crack in my garage floor. I had a large amount of water pooling on the garage floor every time that it rained. My sump pump was going off every 5 minutes after it rained due to the pipe not extending far enough from the outside of the building. I had water pooling against my foundation due to a grading issue. In all of these cases, Lennar denied responsibility. I had to threaten to not close on the home for them to fix the garage floor crack and the water drainage issue from the sump pump. They could not resolve the garage floor water pooling issue.

    After closing, CustomerCare and emergency contractor numbers are a joke. Contacts don't respond or sometimes take days to return a call. You are only given one year for authorized repairs. Because of covid, they refused to enter my home for over 3 months. Yet these same contractors were allowed to continue building. That left me with only 9 months of coverage--Lennar refused to extend the warranty. In that time, I had 3 different customer care reps. I found a lot of issues. The construction manager and care reps were not happy with me. Saving on home-building costs and lessening the time the contractors spent on the home are the top priority for Lennar. Quality, a good customer experience, and ethical building practices are not.

    By the end of the warranty period, I had found over 50 repairs that were needed. Issues such as dead wiring, air leaking around outlets installed on outside walls, improper shower head pipe installation, a non-functioning outdoor faucet, improper kitchen cabinet/counter installation. Their painters had dented my dryer and damaged my stainless steel kitchen sink. My walls are uneven and poorly painted. Lennar refused to cover repairs/replacement for damaged items or fix the air leaks.

    I still have issues with faulty wiring in my home. Circuit breakers trip every time I try to vacuum any room on any floor. I tested the vacuum in another homeowner's home and it was fine. I have a loud noise in my ducts on the first floor every time the furnace is running. A beeping sound goes off every day around the same time. Even after I removed the CO2 and smoke detector on the 2 floors affected, including the wires. The appliances that were installed were obviously sitting in a warehouse for a long time. When a washing machine tech performed repairs, he discovered that the washer was built in 2015 and required a lot of software updates. I moved in 2019. This is a beautiful home but I will never buy another Lennar home after my experiences.

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    Customer Service

    Reviewed Oct. 26, 2022

    My house is almost 3 years old and the wood beams on front porch are cracked, and of such bad quality wood that probably was never dried properly that the edges of the beams have 6 in pieces that look like parts have come off. The paint used was of such poor quality that in 3 years it all needs to be painted, caulked and filled - horrible workmanship. The roof support beam was total cracked that they did come out and add side supports to the beam. The molding is uneven and once again has large strip of wood cracked off of edge. Guest bathroom molding behind toilet was never even painted. The support under the doors to outside were never nailed in and continue to fall out. Their customer service is HORRIBLE - 5 calls to finally get someone to answer who just said SORRY. Have talked to several other people in the same area and they all say the same thing about the quality and workmanship. Use any other builder.

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    Customer ServiceRefunds & PayoutsStaffBillingLoan ProcessHonesty & Transparency

    Reviewed Oct. 25, 2022

    I had a horrible experience with Lennar Homes. The specific community was Avalon in SpringHill, FL. To start, Suzette ** is unprofessional, accuses you of things you never did or said and harasses you by calling my cell back to back just to “secure” the house. I left a down payment of 12k and I have yet to get it back. I’m sure they’re just sitting comfortably in their houses because they still have paying jobs, but I want to let them know how despicable they are.

    The head boss of them NEVER responds to emails. We were promised a house and made up excuses afterwards stating I didn’t have enough money when that was far from the truth. They stole my 12k and refuse to refund. Not a word from ANYONE. I called the main office and I don’t remember the girl’s name but it was during the hurricane. She wanted me to pity them during that time, yet I received ZERO empathy for over 6 months and NO HOUSE and NO DEPOSIT BACK even though I hasn’t even closed yet because they kept lying about the loan! Stay away from them because you’ll be doing yourself a huge favor. They’re money hungry and only care about that.

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    StaffLoan Process

    Reviewed Oct. 10, 2022

    They keep denying the loan so they can keep your deposit. They help before the deposit then do nothing to help after the deposit. They take advantage of people and must be stopped. They should be fined and forced to return all deposits on loans they keep denying.

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    Verified purchase
    Coverage

    Reviewed Oct. 5, 2022

    Bought our first home in USA in Nov 2018. Even 4 years in not completed fully but there is a leak in master bedroom and attic. When reached Lennar they simply denied saying it is due to hurricane and cannot be covered. Being first hometime buyer, it is very shocking for us and no idea how to ask them it is part of builder's responsibility.

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    Price

    Reviewed Sept. 30, 2022

    In preparing for Hurricane Ian, we prepare to install our hurricane shutters. We realized that we never received the hardware for the shutters with our new home purchase. Reached out to Lennar and was advised "we are closing this case, because the warranty period has expired". We purchased new home 3 years ago. How is not being issued critical hurricane shutter hardware subject to a warranty period? Billion dollar company won't take the time to send critical hardware that would cost less than 50 bucks to protect a homeowner. Would advise all new home buyers to find another builder. Profit over service is Lennar's motto.

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    Customer ServiceCoverageTechSales & MarketingPriceRefunds & PayoutsStaff

    Reviewed Sept. 23, 2022

    At the end of April, I was told that if I gave Lennar 14700 as a downpayment on a 383K Villa that I would not need to bring any additional money to closing. They said I would qualify for FHA. They said they would give me 15K to cover closing. I sign the contract. My real estate agent asked for the worksheet that has all the figures. The finance person did a terrible job because she was more worried about her upcoming vacation than a customer. I received the worksheet approximately 30 days after signing. The worksheet said a very different amount than I was told. It said I needed to bring 85K to closing. I immediately asked to cancel the contract.

    The contract was sent to me to cancel but the manager put in a sneaky clause saying Lennar would keep my 14700 for one year in case I found a house in the subdivision. I asked by email 5 times for it to be removed. The manager never responded and kept sending me the same contract with sneaky clause. He wasted 30 days. The finance person and manager just wasted 60 days of holding my money. Finally, the contract was correct on July 25. I was told by the salesperson that I would have my refund in 30-45 days. In that time, I moved a child to University of Minnesota and had to move myself because my apartment rent was going up from 2200 to 3400.

    I gave Lennar my new address through email. The moves were so costly. On day 45 I called and they said 12 more days. So now we are at 57 days with no refund. I called on day 57 and they sent my refund to the wrong address. My question to the finance person was: "You asked for my money via ACH yet you want to mail my large check by mail. Why can't you ACH it?" Her answer was that she gets asked that all the time. Hey CEO, you got a problem when a question is asked multiple times.

    Today I was just told another 9 days. What is Lennar doing with my money? Why can't they ACH it to me? I would have bought a house in a few years from them but not now. They are THIEVES! They have no urgency and maybe they think 14700 isn't a lot. Here is the consequences: because I spent a lot to move funds were low. I can't make payroll, I can't pay my daughter's rent, I can't buy food or gas. Lennar: your lack of urgency has wreaked havoc on my life.

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    Punctuality & SpeedRates

    Reviewed Sept. 17, 2022

    I waited for a year to see what they will do and to this date. Nothing. I could not afford the house that I wanted to buy. At the last minute something affected my credit and dropped my credit rating and increased my interest rates. They tried to approve me but it was at a higher rate. The lender I had originally gone with could not get me on a lower interest rate. I could not afford it. They sold the house immediately after I pulled away and simply refused to return my earnest money. And they sold the house for a lot more. They did not lose a dime. But now I’m back shopping for a house. I will never ever consider them. Ever.

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    Contract & Terms

    Reviewed Sept. 15, 2022

    People at this company is very hard to contact. Corporate, managers, consultants. Unless they want you to sign something or need money from you. Never again…. I been trying to cancel my purchase agreement for over a week and nothing.

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    Customer ServiceCoverageMaintenanceStaff

    Reviewed Sept. 13, 2022

    HOME BUYERS BEWARE!!!! Do not ever buy a Lennar home. My wife and I bought our 1st home and have had nothing but issues with it. We have been in it for just over a year. They may look nice but Lennar hires outside trades that do shotty work and are masters of hiding **. Lennar has been shown all the issues with my home and I have been very vocal about the quality of work. Things were found before 1 year and after trying to settle in the house and do some personal touches to make it our home, is when more of the shotty workmanship was discovered. See pictures attached (only able to post 20 pics).

    Homeowners buy a home with confidence that the home is built correctly. When time comes for you to add personal touches, you're expecting measurements are correct and things installed correctly. I've had walls repaired and trade textured a wall in my bathroom put paint and no primer so paint came off in sheets, caulking around sinks came off when cleaning sink with a sponge, windows frames were not straight and 1 window was half inch higher than the other 2 windows, floor molding not cut straight and going from 3 1/2" to 2 "1/2 in height and still installed, caulking in shower lifting, a/c unit was sealed incorrectly, tons of drywall defects, plumbing issues, doors sticking, front door had massive gap and had to install a security plate so the deadbolt had something to grab, foundation was not level causing pockets in the Vinyl flooring, entire upstairs creaked wherever you walk, massive gap in front door even with door seal in place.

    You could see light from inside the house at night with the door locked. Window sills not level and sloped, missing screws in light switch plates, drywall over cut on outlets and cover still installed, door frame to garage not flush against wall and pushed out, kitchen granite back splash not flush against wall, caulking just smeared everywhere, etc etc. The list goes on.

    Whatever you do, if you have to buy a Lennar home, if you don't know what to look for, spend the money to have the home inspected before you move in. It really sucks having trades in and out of your home when things should have been done right the 1st time. If you need an inspection, message me and I'll gladly help or hire anyone. Just don't get taken advantage of. It is my opinion Lennar hopes that people don't find the issues. In all fairness, they have come and repaired things but doesn't always get done right.

    Do not let Lennar make you think or feel you're a picky homeowner. You are buying a home and it needs to be built right. I had issues with Director of Customer Care Inland Division, Jeffery **. Piss poor customer service and makes you feel like and says your a picky homeowner. I am not naive to the fact there will be little things here and there and not expecting perfection. 1/8" or 1/16" is picky, 1/2" or more and all the issues in the pictures is not picky.

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    Customer ServiceStaff

    Reviewed Sept. 12, 2022

    Normally how the building process works, the traders go and do their job and the builder come after them and verifies everything done correctly, well not these guys, they’d actually let the homeowner catch all the flaws, everything that slips through the crack save them time on money. It’s like they care more about their traders than their the homeowners. We bought a house from them, and nothing was done right, to make matters worse, they fought us Over fixing anything, their favorite sentence was “it’s up to business standard”. We’re not even that picky people but we could see still see the crappy job all over, gap on the floorings, curved walls, electric wall plates were hand cut to make them fit, Call Ma crooked baseboards, gigantic dips in the concrete. I was ready to walk away the day of closing to teach them a lesson but the wife didn’t listen.

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    CoveragePunctuality & SpeedMaintenanceStaff

    Reviewed Sept. 11, 2022

    I bought this house new. Since day one problems started. I don’t understand how this house passed the inspection. I had AC problems like to the point that I was 3 weeks without AC unit working and living in 100 degrees heat until they had to completely fix the unit. I had piping problems with garage flooded, cracked and unfinished and I was told that the garage is not their responsibility. I had my dishwasher falling out of the island because bad installed. They told me it’s dishwasher manufacturer responsibility to fix my falling out dishwasher from the counter.

    I had rug in the closet wet and walk had to be replaced due to AC unit bad installing it and the pipes were going in the ground instead to go into the water better from the washing machine. Not replaces because maybe my cat flooded the carpet and the wall with pee, I just moved on the house so… The other day I had pipes in the ceiling in the kitchen leaking in the counter in the kitchen the wall looks wet and muddy… At this point I got a home inspector and a lawyer to evaluate the situation and go to court with this… If you can do not buy or rent here. Just run as fast as you can… I wish I could post pictures…

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    Staff

    Reviewed Sept. 3, 2022

    Bought a new home in Veranda Preserve in Port St Lucie. I’ve been here 10 months now, still a disaster. Once they get your money, they don’t care. Customer care is a joke, they hire people who have little or no experience, just like their construction crews. I’ve seen kids working on construction sites. The construction managers are either senile or young kids. Either way, total incompetence. Fair warning. If you buy, buy from an existing homeowner as they have already gone through hell.

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    Customer ServiceCoverageTechPunctuality & SpeedMaintenanceStaffTimeliness

    Reviewed Sept. 2, 2022

    My husband and I are first time homebuyers and the experience has not been the best! It’s been a year now since we’ve purchased our Lennar home and it’s time for drywall maintenance repairs I reached out to my assigned agent for Springbank and he is the worse!! Unprofessional, unresponsive and the service rendered is totally unacceptable! The painters came to redo the drywall, cracks, nail pops etc and the work they did was NOT right at all!! I called my rep same day to inform him that I could still see the cracks and mail pops that were supposedly fixed. I called same day, no response, waited two days, no response. It’s been a week now. He was supposed to call!! You guessed right, no response.

    If I could give the house back I would and go with a different builder altogether. I ignored the reviews and here I am now writing one! My advice if you have NOT entered a contract don’t!! When it’s time to get things done they (Lennar) does NOT want to honor anything or do anything right he even tried to fix it in which I respectfully declined a 322,000 home. I don’t want half ass or fake fix it men. I want it done right!! I’m extremely upset. Don’t make the same mistake I made

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    Sales & MarketingHonesty & Transparency

    Reviewed Sept. 2, 2022

    Homes built with bad quality. The company lies about length of warranty. Beware. Read ALL fine print! Do not buy. They will scam you. How has tons of rules. Hoa fees constantly get raised every couple months.

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    Staff

    Reviewed Aug. 30, 2022

    Very frustrated with Lennar new home warranty. Got push-back on two issues: outside AC unit is not leveled and is generating noise (within a year from building completion); lose ground outside. Was told that ANYTHING outside home is NOT under new home warranty. The CRM is not willing to help and very defensive. Terrible service!

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    Reviewed Aug. 23, 2022

    The closing takes too many days, after moving the HOA has a lot of restrictions, they signed with a towing company to remove cars for areas with construction, no clubhouse yet. No guest parking available, don’t buy here!

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    Customer ServiceTech

    Reviewed Aug. 21, 2022

    Our house was built in 2019. We moved in the month of November. We were never contacted for the agreed upon year walkthrough. I finally heard back from someone in the summer of 2020 after submitting many claims. In the meanwhile, my husband received dozens of automatic emails from one service manager wanting him to sign off that the punch list work was complete. We have been through three service managers. We have been told that Covid delayed everything. The recent, a woman, has thankfully addressed all but one item almost three years after we moved in. Our front door was installed incorrectly. It was not flashed properly and has allowed rain to seep in on the hinge side. It is badly warped. Our casing and flooring is now rotting. The sheet rock contractor sent to address the nail pops and cracks, also looked at our front door. He put some calk around the threshold, agreed it was installed incorrectly and shrugged his shoulders. This is absolutely unacceptable.

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    TechSales & MarketingMaintenanceStaff

    Reviewed Aug. 19, 2022

    Please please do not spend one second even considering a Lennar home! I am in knots about my client purchasing this home and the experience has been terrible from the start. First, they tried to go behind my back regarding commissions. I was able to escalate this to get it amended. They don't install roofs correctly, I was told by an engineer and roofing contractor that these are the worst shingles there are and they are clearly concerned with just building the next home. There are shingles lifting, and a wavy texture on the roof.

    The construction manager, who I've met for literally 5 seconds, said that "all of the roofs are like this". I guess that means it's right? Insanity. I have great experience with all types of homes, and this roofing texture and inconsistency is something you would see on an older home (typically I see them in 80-100 year old bungalows) and it has to do with the rafters in the attic. But this is supposed to be a brand new home? I have raised concerns to every power I can and it's like every person in this company is under a spell, or they just don't care because they are making so much money and banging out so many properties for sale at once. It is really appalling and one day they will have legal issues.

    It gets better though :)... for the new home orientation (NHO), everything we pointed out was NOT addressed once we came for the final walk-through. Cracked tiles, AC not functioning properly, roofing issues still there, sloping floor, cracks in walls, paint spilled all over doors and baseboards, weatherstripping completely cut in half, NONE of the appliances work. When I escalated these issues to a higher power because our consultant ignores me, he said that they don't have time to fix any cosmetics and none of these items are "big" issues. Why would there be any issues on a brand new home?? HUH??? Oh, and this is a $409,990 house....

    They told us closing must still occur and the items will be addressed after closing, but I have to say I am super concerned for my client given the previous reviews. Seems like they just tell you this and end up not doing anything. And once you close, there really are no grounds anymore just FYI to all buyers. I will NEVER support a company that is this unethical. I don't care if they're paying 12%. Money means nothing to me over being a good human and looking out for my clients that TRUST me. They will eventually get to a point where they are desperate and their little scam of an empire will either be shut down because of so many complaints/legal action, or because too many people get word of how they operate and the type of product they provide. I have never worked with Lennar, and I previously considered them a top builder or more well-known... I would have never let my client move forward and I would've done a little more due diligence before, but never expected this to come from a builder with a big name like this. I have more to say but I'll leave it at that. LESSON LEARNED!!!!

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    PriceMaintenanceStaffBilling

    Reviewed Aug. 18, 2022

    Leaky roof, temporary fix with continued issues. My home here in Georgia was built in 2019. So far, I need roofing repair, window sealants, cracked brick, sheetrock repair, my kitchen faucet has been replaced, dishwasher needs replacing, electrician bills because Lennar added too many electrical items on 1 breaker & that had to be restructured, outdoor paint peeling, sinking floors due to uneven foundation. Hey, I don’t care how desperate you are to buy home, buy it with another company unless you plan to sleep at your construction site & monitor everything at all times or deal with a heap of issues. It’s not worth the headache.

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    Reviewed Aug. 8, 2022

    In San Antonio (Potranco Run subdivision). I purchased in the last phase section. Everyone that I know that purchased in this phase was told that the vacant land at the main intersection (Sebastian Farms and Maskette) would be common area that would be landscaped like a park. Lennar left the subdivision leaving that vacant lot with no landscaping. It is nothing but weeds and rocks. In a gated community with homes over $350,000 you would expect better common areas.

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    Customer ServiceCoverageStaff

    Reviewed Aug. 5, 2022

    We purchased our newly constructed home in Nov. 2019. Recently, we noticed misaligned, warped lumber used for facia. Filed a request for correcting this, the representative said, it is not covered by the warranty. Fix it yourself! Awful. A builder that claimed to build us quality homes and promised outstanding customer service, does such a terrible job, have lumbers separate at joints in 2 years and indicate they are not responsible. Buyers be aware!

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    Customer ServicePriceRefunds & PayoutsStaffBillingRatesValue

    Reviewed Aug. 5, 2022

    This was the absolute WORST decision we ever made. Our home was supposed to be done in April 2022- We are now in August, and they continued to delay with a new problem each week. They set a hard closing date of July 29, 2022, but then we learned the house didn’t have a gas meter so once again, delayed. During these months of delays, the interest rates kept rising, causing our estimated mortgage payment to increase by nearly $1000. My husband is a long time AC tech in the valley with 25+ years of experience. When we did the walk through, we noticed the AC unit was too small for the sq footage- the construction manager informed us they do this for all the homes. After reading reviews, we believe him! Your unit will run constantly just to try and keep up and your electric bill will be outrageous. Seems many people are having the same issue.

    The lumber warped before move in which is another reason closing was delayed. They had to cut the drywall on every single door/closet frame and straighten out the crooked lumber. For half a million dollars- this is most definitely not worth it. They refused to work with us and refund our earnest money after all the issues that were caused by their team! Shirley ** is extremely rude, unprofessional, and very unhelpful. There must be some recourse for all the new homers that got stuck with homes that have nothing but problems. AC units that were deliberately installed, knowing they are too small for the home! This is absolutely unacceptable!!

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    PriceValue

    Reviewed July 30, 2022

    Lennar Homes are not worth the money. Poorly built, plumbing not up to code, electrical issues throughout and doors not installed correctly. Added to which the community in Kissimmee, Florida was not built with family in mind. There are no parking spaces for visitors anywhere at all and the amenities are very shoddy.

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    TechPriceBilling

    Reviewed July 29, 2022

    Bill the general contractor in Mc Henry Il. Very unhelpful. Unwilling to assist with problem. Demeaning. Talking down to me as if I were a child. Very very poor service. Just stupidity on my part for dealing with someone treating me like I am 2 yrs old. Would not recommend Lennar Homes as the appliance very very cheap and loud. Bad choice on my part. Very poor quality. Please do your research.

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    StaffHonesty & Transparency

    Reviewed July 29, 2022

    I’m not going to go in to detail as it would be too lengthy. The home we built with Lennar was our third house built & the experience was far & away the absolute worst. Quality of the finish work, lengthy time to correct simple issues and even mishandling and then lying about permits such as Property Improvement Permit. But, for me personally, the thing that convinces me to never, ever build a Lennar home again is their absolute inability, or unwillingness, to offer an apology for any inconvenience whatsoever. In fact, at times some Lennar employees have been downright indignant.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsMaintenanceStaffCommunication

    Reviewed July 22, 2022

    Only two months after moving in a Lennar home, I would have to say that my experience has been nothing but stressful and atrocious. No one in customer service and the construction team does their job and countless appointments and promises have been missed or broken. 3 weeks after moving in, a poorly-installed drain pipe on my washing machine burst, causing water to leak throughout the first and second floors. It was a nightmare; I had to live in a hotel for five days while the fans dried the walls and ceilings, the base boards and flooring had to be ripped out, and the entire first floor ceiling had to be ripped out. I was supposed to be reimbursed for all the meals that had to be ordered for five weeks - the worker has yet to respond after countless emails - and the work has yet to be completed on the damage done almost 9 weeks later - every day I call and text the rep and no one shows up when they promised.

    We even showed up at their office trailer to confront the worker and they promise they are working on it, promise more appointments that no one shows up at. The missed opportunities and lack of communication on their part is horrible. They should not be allowed to do this to us, after we spent a good part of our hard earned money and savings to purchase a home, when this experience has been nothing but stressful and thoroughly frustrating. Not to mention the construction is poor and the craftsmanship is mediocre at best; I am sure more problems will arise in the near future. Reading through many reviews others have said similar things. I hope people looking to buy a home will reconsider when looking at Lennar homes, because they will surely regret it.

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    Customer ServiceTechStaffBilling

    Reviewed July 13, 2022

    Don’t buy a Lennar home. They spec a home to a bare minimum meaning your AC unit is running all day just to try to keep up and your electric bill is outrageous.

    I’ll happily send photos of Lennar’s handy work to anyone looking to buy a Lennar home. Don’t be fooled by the cold model with great AC. That won’t be your home temperature-wise or looks-wise.

    Your home will leak, the roof line will fall apart within 30 days, you’ll have razor blades, rusted flag poles and trash left in your sod for your child to find. You’ll have a high electric bill due to a lack of efficiency and on top of all of that, you’ll be told “Lennar specs to the bare minimum.” By customer service. Oh and when they send someone to repair their mistakes, the contractor will need to borrow your tools because he won’t have any. STAY AWAY FROM LENNAR HOMES.

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    PriceStaffRates

    Reviewed July 10, 2022

    Beware. The price quoted is nowhere near the actual price. Work with your own agent (Lennar won't share commission) but you need someone on your side, even experienced buyers. Beware, beware, beware. Walk away if you need to. They are only interested in maximizing their profits, at your expense. This is not a good company. This is just my opinion, I never give reviews online, but this is unacceptable in my opinion. Again, this is just my personal opinion.

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    Customer ServiceMaintenanceRates

    Reviewed June 29, 2022

    Not even 1 month into owning the home, there has been nothing but issues. Between the A/C breaking, missing sensors, broken outlets, marks on the wall, poorly done landscaping..etc. Huge mistake. We call almost every day for fixes and it shouldn't be that way. Not mention, expect to be on the phone for 2 hours every time for anything. Truly low quality service at an insane high rate. Huge, mistake.

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    Customer ServicePriceStaffBillingLoan ProcessValue

    Reviewed June 24, 2022

    In April of 2022 I placed an offer on a home that was still under construction and would not be completed until June 2022. In my opinion that was more than enough time to complete the process and have approval by June 23, 2022. The loan process was a never-ending story of sending the same documents over and over again. Every time it moved to next loan officer; I would get a request that they needed the same information. In my desperation to make sure they would receive my information I would send them by email which is not the most secure way. It seems like they couldn't even access their own web portal to look for my documents.

    In the meantime I would get additional emails stating congratulations on your new purchase, text messages with closing dates and request to wire my down payment. Then within an hour I would get an email from the loan processor ask for documents or saying information is missing again. Right up to the day of closing one email with Settlement and Disclosure and within the hour missing items. Needless to say I never received any communication by mail, phone or email stating my loan was approved.

    Finally I asked for a denial letter so I could be free to move forward with another lender. Then I was told my loan wasn't denied it was approved but I still had to meet conditions, which of course was sending the same docs again. After two months of sending and resending I was so totally frustrated with the company I decided to withdraw my application knowing a would lose my earnest money. I felt the stress level of continuing to deal with them was not worth it. I have worked with more lenders in the past but this was the worst experience ever. This was the most confusing process ever, to get separate information which is contradicting the other throughout the entire process. The saddest part is the process only require pay stubs, credit reports, tax and bank statements. "How Hard Is That To Keep In One File" Very disappointing!

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    TechSales & MarketingPriceStaffRatesHonesty & Transparency

    Reviewed June 23, 2022

    I have no doubt that Lennar purposely delayed the closing on my home to get the highest rate possible. I was going to be using their in-house mortgage company. They had promised me it would be finished by June 13, I drove out to the site around June 1 and saw that NO work had been done besides adding windows. They completed other homes that were NOT under contract before mine. When asked for a reason why, the project manager was blamed… Blah blah. Meanwhile rates were climbing. Once under contract, I saw with my own eyes that they dropped the prices of the other homes of the same build as mine. When we confronted the sales rep about this, he denied it completely. Couldn’t believe he lied to us! It was in the price history online.

    When we finally backed out of the contract, the sales rep REFUSED to send us the termination contract. He kept telling us to think it over…saying he’s never lost a sale so close to close. Yeah right. We had to contact Lennar corporate to be sent a termination form. Unbelievable! If you are considering a new build Lennar home, they will try to scare you by saying their prices change every day and go up everyday. Please realize (unlike me) that this is a LIE. And they will use these scare tactics the entire time you are dealing with them. STAY. AWAY. FROM. LENNAR. I personally know another person who had the same experience as me with a different sales rep, etc. Their homes are not worth the hassle.

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    PriceRatesValue

    Reviewed June 22, 2022

    There is zero craftsmanship. No sense of pride in their work product. Construction Managers are poor at what they do. Have spent our 1st year in our home with constant warranty visits. From poor quality workmanship to inferior materials used. With new home prices well above several years ago, Lennar can not compete in quality homes above 200k. Their trades are not skilled and do just enough to get by. Don't expect anything fixed after your walk thru, and God forbid you point out errors during the building process. Don't expect the same quality as the model you are shown. You can literally walk the same floor plan being constructed at the same time and nothing is the consistent. Even though we walked in with a considerable amount of equity, the headache is not worth it. What they do should be against the law.

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    CoverageBilling

    Reviewed June 22, 2022

    I own a roofing company and reroofed a Lennar home that was built in 2006. The water lines were installed on the decking were thousands of nails go (which is not to code). Plumber who installed was out of business and Lennar's warranty department, "wouldn't entertain the thought covering this under their warranty." Homeowner was stuck with the bill.

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    PriceMaintenance

    Reviewed June 21, 2022

    They don't back up the promise to fix all the problem we have find on this (new home) and they used cheap product to build this home. Example is a garage floor was used like a storage room then they don't clean up.

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    Coverage

    Reviewed June 15, 2022

    The development of Pine Arbor in Cottage Grove built by Lennar Homes in 2007 has, literally, rotted out under the siding resulting in a $2.6 million dollar assessment to the residents within the community. Lennar Homes, absolutely, knows of their extremely poor workmanship and 'will do nothing about it given it is beyond 10 years. The problem with this is that It has not been noticed until recently because the siding has covered it all up. Water has seeped through every single unit rotting out every balcony along with each of the walls between every unit. Given it is beyond the 10 year builder warranty they believe they have no responsibility now even though the extent of major bad workmanship is extremely blatant nationwide and is not noticed until after the 10 years.

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    Customer ServiceTechPriceStaffLoan ProcessRatesTransparencyValueHonesty & Transparency

    Reviewed June 14, 2022

    One of the untrustworthy builder in the market. This is all about wolf ranch community, Georgetown, TX. First of all, don’t ever believe in their offers and promises such as seller credit, realtor credit and attractive interest rates, it’s a complete rip off. I speak from my experience. Lennar mortgage loan officers will come up with an estimate in such a way that it will eat up sellers credit (no matter if it is 3% or 5%) and inflated interest rate (at least .5% more than market rate) so it’s not worth it at all. Many of us fell into this trap as we are first time home buyers with no buying knowledge.

    Secondly, don’t ever believe in their closing date commitment. They brag as if the home will be ready in 6 months and many of us believed in their words and signed a contract but it’s a desperate lie. Once your contract is signed then you are gone. You got just bend your knees for whatever they say. They just prioritize the homes that got sold out for higher prices recently and drag the construction work of the homes that were sold months ago (example: home sites at cherry ridge, blue blaze and flint mountain road). There are many homes from these streets had closing date in the first quarter of this year are still not closed. But whatever homes were booked at the beginning of this year are almost ready for closing (example : legends lane, wolf springs rd). If you question about it, then the response will be Covid impact, material delays, labor shortage, inspection delays and so on.

    Well, it makes sense if it happens at least across the wolf ranch community. How come it has no impact on the construction of the homes sold this year?. Sounds funny, right?. I still can accept these lame excuses if these homes have upgrade options. Whatever they sell in here are inventory homes (just need to accept what they give). If so, being an experienced builder, don’t you know what to order for each home as soon as the construction work begins?. But once they name the closing date we got to close it on the day, no matter what. What kind of goddamn rule is this?.

    Funniest of all is their weekly update on construction status, it would almost have the same content every week, but will be modified slightly and copy pasted to all buyers. Once in a couple of weeks you get to find a new closing date with no reliable justification as to why it happens. I have heard closing date is being postponed by other builders too but not like Lennar, 5 to 6 months from initial commitment and still counting.

    Because of their selfishness buyers are spending more on extending their current accommodation and forced to pay higher interest rate (close to 6% now but it was around 3%). If you buy a home here then your soul will never be in content. You will lose your mental peace and unable to concentrate on your work or family. At one point, you will no longer be interested in moving into the new house due to the trouble that you will have to go through throughout the process.

    You don’t have to believe in my words but before making your home buying decision please go check yourself by talking to the ones living in there or buyers awaiting for the closing date. I learned a lesson by making mistakes. Hope this review helps and saves many from this trap. If you don’t want unnecessary tension and sleepless nights, then I would strongly recommend not to buy a home now, essentially from Lennar at Wolf Ranch. Most of the buyers awaiting for their home to be ready will bail out in the coming weeks.

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    Customer ServiceTechSales & MarketingPriceStaffRatesTimelinessHonesty & Transparency

    Reviewed May 26, 2022

    Our experience with Lennar was horrible. The quality of our home is terrible and our construction manager, Eric, didn't care about doing his job. He lied and dismissed our concerns. We failed our framing inspection multiple times due to Eric not doing his job. We had a 3rd party inspector come out and pointed out things that were wrong with our framing. Multiple times Eric lied to us saying everything in our report was fixed, just for us to find out it wasn't.

    On our pre-close walk through he didn't want to hear our concerns about all the issues and we had to make him do the blue tape walkthrough. On the day of close nothing from our checklist was completed. He said straight to our face, I have 20 homes, what do you want from me. Our home was 4 different colors due to them not being able to match paint during touch-up. Eric's response, it is what it is. We went over his head to his boss and the next day we had area reps, the paint company owner and the paint manufacturer at our home saying something was messed up and they needed to repaint. Eric made this whole situation a nightmare.

    The quality of our home is so bad... It is built like a $100,000 home, not the price they charged us, just short of 1 million. The caulking job throughout the house is a joke, you can see every drywall seems, drywall patches are super noticeable. They used the cheapest paint and materials. They used the cheapest contractors and it shows. The funny part is when we called them out on the lies and the dishonest communication Eric and our sales rep Gabe tried to cancel our contact because we were being unreasonable. You know asking them to be honest and communicate with us.

    On close we had them create an expectation list for a ton of items that should of been caught by Eric... But again he didn't care. We are 2 months past close and we have to email them every day to get them to honor their promise. Still everything isn't fixed. Lennar does not care about your home or their customers, just their money.

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    Customer ServiceMaintenance

    Reviewed May 25, 2022

    Lennar home builders is by far the worst company I have ever done business with. Multiple items on the build forgotten and will not send anyone to fix. Including items creating a safety hazard. Their customer service lacks with following up, creating repair orders, and even just looking at the items the company missed. I would not ever do business with this company. Stay away.

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    PriceRatesFollow-ThroughHonesty & Transparency

    Reviewed May 21, 2022

    Lennar is the worst company I have ever dealt with. They have treated me worse than a dog. I have been forced to file complaints with various government agencies just to force them to follow through on their promises. They lie, make threats, and will steal your deposit. Their stock price is half of what is was. (Investors may want to short this company.). Since the life cycle of this company is clearly coming to an end, they are desperate. Desperate companies do desperate things.

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    Customer ServiceCoverageSales & MarketingPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaff

    Reviewed May 20, 2022

    First of all for the record I give them zero Star since they don’t have a zero I had to put one. My experience with buying a home with Lennar from beginning to the end was terrible from sale person from builders everything. When I was looking for a house I wanted to purchase a new home where at least I would not have to worry about fixing anything for at least five years. Well buying a lennar was a terrible idea. As soon as I walked in I started to spend money on fixing stuff.

    First thing I had to do I had a house handed to me without a key. What I mean is the front door key that was provided to me I could not change the code of the lock? Now keep in mind that everyone that works in the house last minute have a code to the door. When I voice that I was told no nobody else have the code to the lock. So to pacify me they told me they will get a source code for me so I can change the code. Now today is May 2022 I moved into the new home in January 31, 2022 and nobody has reached out to me to give me the lock. I had to go to Home Depot and purchase a lock out of my pocket and pay the locksmith $100 to come in to put the lock for me and then the door that is between the kitchen in the garage was left without a key. So again I had to go buy another key to put in the door. So this is money I have to spend on my first move-in.

    It’s sloppy all over the house and I have pictures I’m gonna upload since they a picture worth 1000 word and which of those pictures one of them I noticed a crack on the wall already and I am very afraid since I live in a hurricane area. I don’t know if this house would hold for hurricane. The doors they put are so hide up. I try to put wood on the floor and let me tell you it is a disaster which I had to leave with the walls I have a spot of white paint on and agreeable gray that was supposed to fix. They didn’t fix that. I have my light just fall off from the ceiling by itself I had to pay somebody to come and fix it up for me. I would post a picture.

    I was out when I walked in my house to the guests bathroom there is a huge hole in the wall one of the towels holder bar one of the side just fall by itself nobody was home at the time. The cabinets was supposed to be fixed and guess what it’s still not changed. The first week in house I had a side of my house that did not have electricity and I have to wait days for them to come and fix it and in that same week again I had a leak from the outside was. I was told that is the way to build a house. Somebody was gonna subject to that. Unfortunately it was me. So they were fixed now and the next time I would be responsible to pay for it to be fixed. They left papers on the high windows where I can’t reach. The light on the porch still have paper around it outside with paint on it. It’s just sloppy.

    My door from the garage is broken and I was told that they were going to fix it. Nobody fix it on the front door. They left concrete on the ground. I have to get somebody to scrap them out for me. They are rushing to build these house and they are not taking time to build those houses properly and safely. All they care about is selling that’s all they care about. That was one of the biggest investment I did and the worst investment I did. I would of been better buying a trailer home than buying a lennar home.

    I am not the only person around the neighborhood with issues. People are having the same problem, some parts of the house they’re uneven and they place a tree in front of the house, when that tree grow up it’s gonna break the concrete (sidewalk) and yes Lennar people know that. They acknowledge that they know and they were surprise when it was brought up to their attention. Their respond was like, "Oh we know. Oh my gosh nobody ever bought that one attention before however the tree has to stay there." So the tree right now is halfway already on the ground anyway. I put a request for them to come fix it. I don’t know. So I’m waiting for my six month mark to get an inspector to come out to come and inspect the house so I could submit those things I tell you.

    It was horrible, horrible, horrible, horrible and I’m trying to love the house cause this is my first house you know you’re trying to love it but so hard to do cause every time I turn around there’s some imperfection or broken stuff and after you move in then nobody wanna answer your calls anymore, they wanted you to do a survey. When I did the survey of course they will not allow that survey to go on the webpage and again I’m still collecting pictures with the date. Thank God cause once you take a picture of the day it’s gonna show the date.

    I’ve been in this house let me see less than five months and it’s already broken apart. It’s like a cheap, cheap, cheap material they use and this is the beginning of my reviews and I’m waiting to do my inspection then I will submit it alongside the pictures for the new people to see the new potential buyers pay attention when it come with Lennar house because again they are building them houses using nothing but cheap material and from what I got I wish I had bought an old house versus the new house, because that was the worst mistake I ever made.

    Feeling horrible. I would not recommend anybody to buy a lennar home but I guess everybody has to make their own mistakes and do the experience and I should’ve known because they were a lots of reselling Lennar home and that has nothing to do with the market because the market. They were selling the house in less than a year and now I understood why that was happening at that time and it’s just terrible. Hopefully I’m allowed to post pictures in here. Going to try to upload some of the pictures of stuff so far that’s been happening. Thank you.

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    Contract & TermsPriceRates

    Reviewed May 16, 2022

    PLEASE NOTE THE RATING IS ZERO STARS but I had to put a rating. I am a ** women who has been taken advantage of by Lennar Homes. I am writing to this review to express my displeasure with Lennar Homes with a house at North Lake Drive, Little Elm, TX. I have been looking for a home for over 3 years. In October 2021, my broker and I visited Lennar Homes in Northlake Estates and was shown multiple homes that I did not like and would not have purchased. However, I was shown the model home which I really like and agreed to purchase even though the cost was a little over my budget and the area was a lot further that I would have chosen to live. The house would be my home that I can get home to after a long day of work and enjoy. I liked the uniqueness of the home; it was different from all the other homes that we were shown. I particularly liked the slopes in the walls connecting to the ceiling.

    As a result, Lennar Homes in Northlake Estates and I entered an agreement for them to build a house like the model home. I understood there would be minor changes such as the tiles in the kitchen and the countertops were going to be a different color. In addition, I was told they no longer provided the chandelier in the dining area. I have heard of stories where builders put in the wrong counter tops / carpet / paint color / etc., but to my surprise and disappointment this is a mistake of building the wrong home. The house that is built at North Lake Drive, Little Elm, TX is a completely different house. In fact, the house that was built is one of the homes that was originally shown to me that I did not like and did not agree to purchase. M.O also known as H.R.

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    PriceRates

    Reviewed May 9, 2022

    I started my first home buying process by going to Lennar for a pre-construction home. After running the credit and prequalifying me, the numbers changed radically, the price was no longer the same, the incentives were lost and according to the seller, the first numbers he gave me were an error, that they were impossible. I do not recommend this company to any buyer, not at all reliable.

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    Customer Service

    Reviewed May 9, 2022

    The entire purchasing experience has been a nightmare! Over 30 items from walk thru prior to closing never completed. Floors bounce in the house, trim installed over rocks, missing trim, had to contact division VP to even get a response. Look for another builder!

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    Customer ServiceSales & Marketing

    Reviewed May 6, 2022

    I wouldn’t trust them as far as I can throw. I have proof that they do fraudulent business and they defraud mostly elderly people. I have no problem posting the purchase order that was forged and Lennar knew and all they wanted was a sale. ALI ** from Charles Rutenberg Realty was in on it as well as JEFFEREY ** from LENNAR. Do not trust this company! According to Ali only she can sell Lennar property. WHICH IS ILLEGAL! I just wanna get that out there. I have an email from her in which she states that. Now that this has all come to light… I also plan on reporting every single person involved in this sale to the Realtor board, attorney general etc. I need consumers ESPECIALLY elderly consumers.. DO NOT trust this company and do not trust Charles Rutenberg realty.

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    Customer ServicePriceStaffRates

    Reviewed April 23, 2022

    Went in to a Lennar Community looking for myself and a client. Was told that they no longer pay commissions to agents. Now, the houses are sold based on a pull out of the hat process. I was given no price sheet or nothing. Just told the models were open. As a former US Home, home owner and an agent that brought many clients to this company, not anymore. Poor customer service!

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    Customer ServiceSales & MarketingStaffHonesty & Transparency

    Reviewed April 18, 2022

    I'm a fair, neutral, very understanding person when it comes to interacting with people. I will leave positive comments far easier than negative ones and things have to be very bad to leave a negative one. Lennar fits that profile. I have purchased multiple homes in the past few years from diff. builders. Not even a single problem until I started looking at Lennar homes. The main issue w/ Lennar is new sales people speak to customers as though they're dogs. The crazy home market has allowed new sales consultants to act highly entitled and provide the lowest level of respect and courtesy without actually having a physical altercation. I've encountered sales agents from multiple location speak very disrespectfully about even having the "opportunity" and be graced with their presence to purchase a Lennar home. The sales consultants are highly condescending and even after being a highly qualified well approved buyer it didn't matter.

    Their mortgage department is just as bad right out of the gate. Very short, curt, and condescending. I honestly think they think people are dogs and should just lay down at how unbelievable disrespectfully and rude they are to customers just to be able to buy a home. The market has turned sales consultants at Lennar into baby Kings and customer into peons. As long as I'm on this Earth I'll never purchase a Lennar product or do business with those people. It's disgusting people are treated and talked to like this anywhere let along purchasing a home.

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    Staff

    Reviewed April 4, 2022

    I am retired widow and since I live alone, I bought a new home because I didn't want to be worried about repairs. I have been in this house 11 months and I have had repairmen out here 4 times already and at this moment, my A/C has been down for a week and there is a separation and chip in the flooring in the living room. Very shoddy workmanship. My home is under warranty until the end of the month. I don't know what I'm going to do after that. I feel stuck. I didn't want to be in a situation like this at 72 yrs old. I could write a voluminous description of all my woes with this house, but I hope this brief summary will keep someone else for ending up disheartened and disappointed.

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    Sales & MarketingPricePunctuality & SpeedStaff

    Reviewed March 19, 2022

    I thought buying a car was an awful experience, but Lennar’s disingenuous and incompetent sales staff and finance folks were able to show me just how truly miserable buying a new home could be. Awful. This company is like one of those shady used car lots where the greasy sales staff winds back the odometer on all the vehicles on the lot. The homes are garbage and if you use their financing they will back door in as many fees and extra charges to nickel and dime you to death. If you enjoy dealing with slimy sales folks, finance folks who can’t give you a straight answer, and just enjoy the experience of buying an overpriced used car, then Lennar is the perfect developer for you. I can’t wait to watch the class action lawsuits roll in against this company because they deserve it.

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    Customer ServiceStaff

    Reviewed March 17, 2022

    I called an agent named Diana in the Tampa region to ask her some questions about my client. She told me they did not have an agent and that it was her off day and hung up. Simple as that. No, I'll look into it. No who are you? Just it was her off day and hung up.

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    Customer ServiceCoverageTechPunctuality & SpeedMaintenanceStaff

    Reviewed March 16, 2022

    Unfortunately, during the walkthrough we missed some things that were not that obvious at first.  On move-in day and soon after, we noticed a few issues, and reached out to their construction manager and customer care rep. We noticed that our home was not move-in ready. It was filthy (the maid they sent a week later said she "couldn't believe they gave us the house this way.")  I pretty much mopped, swept, vacuumed, and wiped down counters on day one.  Sad. This should have been a very joyful happy occasion for us, instead I spent all day cleaning. 

    But worse than this, just to name a few.. bedroom closet door was broken (after a few weeks of multiple emails I finally just gave up and fixed it myself.) Front door lock damaged and sloppy paint all over it, (they finally replaced this about a month later)Front door ring sensor missing - (still missing to this day). The outdoor gas fireplace switch is rusted and in poor condition (it's 4 months later, not sure they will ever replace it)master bathroom shower did not drain..  (they finally fixed it 4 months later)holes in garage floor - not sure if they will ever fix this.

    Some floor baseboards have gaps - I am guessing they will never fix this, so I have given up on this, just hope we don't have an insect problem in the future or other problems. Window in living room does not open properly - never fixed Our kitchen backsplash looked very sloppy. We ended up hiring our own private contractor to come replace it. Our wood floors have white paint (from the painters spraying the walls) splattered all over as seen in photos. Very sloppy paintwork all around. Looks like they didn't even bother to protect the wood floors when spray painting. Very sloppy paint job on the stair railing as seen in photos. I guess we will have to hire a painter ourselves to come fix this. 

    At first they slowly responded and seemed willing to help correct some of these issues, but it would take weeks and even months to get some of these things fixed.  BUT like I said some things I am still waiting 4 months later. It's just really sad. Today as I write this review, it's been weeks since they have responded to my last email. It's pretty obvious they just don't care about their customers or the quality of their homes. It's become apparent that they are in the business of cutting corners and not in the business of producing quality.

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    Maintenance

    Reviewed March 13, 2022

    Lennar builds their homes so close to each other, which does not allow sunlight to shine in that space to allow grass to grow. Most walkways in our neighborhood between homes are muddy with no grass. We are unable to walk from front to back on either side. When I referenced back to builder, they really did not have an answer or solution, other than it is my responsibility. Builder did not install French drains between homes. There is some sort of drain which do not work, therefore water and keep the space between homes muddy and inaccessible. That is on the outside.

    Inside I think some corners were cut with lighting. Most window seals are already broken, after the first year. Home is four years old. Everything is out of warranty. Every appliance has needed some type of repair already. Microwave, dishwasher, oven. Builder absolutely refused to correct things like placement of address number on house - opposite side of house where there are no outside lights. Small things are not really small. When there is an emergency or packages continue to be delivered to wrong address. Other things like placement of outside shutters by windows, odd. Only on one side on some windows.

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    Customer ServiceCoverageTechSales & MarketingPriceStaffRates

    Reviewed March 3, 2022

    Like many others that have visited Lennar communities, I was impressed by the model homes and amenities available in their communities. I relied on the professionalism of the company in order to find my new home. Being relatively unfamiliar with the SWFL region, professionalism was more valuable to me that it might be to others more familiar with the area.

    In October 2021 I won the bidding on a Trevi model at Arborwood. I was happy with both the price and prime location/community. Right after I was told that I won the bidding, I was approached by the Lennar sales consultant, Brandon, who told me that a "no-bid" Tivoli home was available for purchase. They did not have a model to show me so Brandon directed me to head out to Portico to see the model they had available. I drove out and did not really care for the Tivoli...but, I did like the model in which the Portico office was located. The Summerville checked off all of my boxes and they happened to have one that was available without bidding. Lynn was decidedly kind and helpful(she would get 5 stars in my opinion).

    I decided that the Summerville in Portico was the best option for me. Lynn contacted the sales manager, Jay, and filled him in. The house was reserved for me and contracts would be sent out forthwith. I left Portico and called my real estate agent and friends letting them know I just bought a house. My happiness lasted all of 15 minutes at which time I received a call from Brandon(the Lennar sales consultant from Arborwood). He proceeded to piss in my punch bowl. "I can't believe you are buying at Portico. They are not your type of people. You won't make friends there. They are not your type of people." He repeated that dog whistle comment over and over again. He spoke of crime and the socioeconomic status of Portico vs Arborwood residents.

    Needless to say, I was taken aback. I felt like the air had been let out of my balloon. I started off the day with having won the bidding on a home and then being offered the opportunity to buy another property. Now, I was left with uncertainty. I contacted the agent and she was furious about what was said to me and let Brandon have it. I still could not shake his words as I do not know the area at all. The last thing I wanted to deal with was a crime infested area. This is already a long story.

    Needless to say, I did not wind up with either property. My hesitation, due to what was said to me, resulted in both properties being sold out from under me. Lennar was non-responsive until I involved an attorney. At that point, they stepped up and are allowing me to buy a property in the community of my choosing. The big fly in the ointment is that they want me to pay the price increases, not only the difference for communities...but also just their market adjustments. Um, NOPE. I already have in writing that I lost the first house through "no fault of my own." The replacement property should be offered at the pricing that was in effect in October, 2021.

    I have been told by numerous lawyers that my case is rock-solid. That they have already admitted to their employee causing the loss of the property, that hurdle has already been cleared. Now, it's just a matter of quantifying the damages. I am now forced to move twice, secure temporary housing, legal fees and will likely lose the sale of my existing home due to these delays.

    The sales consultant made a mistake. It was a huge issue that violated both federal and state laws. The company is exacerbating this issue by not going out of their way to make this right. I have NOT asked for them to cover my housing expenses. All I wanted was the chance to buy the home at the contracted price that was in place in October. Now, it looks like this is heading to court.

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    CoverageTechOnline & AppMaintenanceStaff

    Reviewed Feb. 24, 2022

    I had a new home built by Lennar 3 years ago. Within the first month, I had chunks of drywall mud falling in the floor throughout my house. Lennar rep stated they would come fix it one time at the end of my first year. They only work on drywall one time. Within the first few months, one side of my front lawn and driveway collapsed. They did a patch job. At the end of my year, they sent a team to "fix" my drywall. Within 3 days of the fix, I had my gaps at the ceilings starting to reappear and had my daily debris on my floors from stuff falling from the ceiling.

    I've built new homes before and expect nail pops, minor cracks, etc. This is literally in every room in my house. The repair on my driveway was not done correctly as it continued to collapse and crack across the driveway. After 2 years of complaints including on their website, they finally agreed to fix the drywall but refused to repair the driveway. A team came in and spent 3 days on the drywall. It's still bad in places and at this point I'll have to hire someone to fix it correctly. As stated before, I've built homes previously and have never had the issues that I've had with Lennar. Their rep blames the subcontractors. That's not my problem. I didn't hire them, Lennar did and it's Lennar's name on my contract as the builder who should be responsible.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Feb. 22, 2022

    After buying our house, we noticed a small section of foundation hardwoods had separated. Over the next 1 1/2 years, the separations become larger & longer, eventually spanning the north/ south entire width of our house. By summer 2021, it was apparent that we had a problem! The separations of the hardwoods became very noticeable & followed the area where we had originally seen the "surface crack" before purchasing. Next, we had ants actively entering the house in the middle of our downstairs, underneath the middle wall. We contacted Lennar, who sent out two men with caulk in early August. Obviously, they were unable to address our problem! Due to our history of being dismissed by Lennar, we decided to hire a geophysical structural engineer, certified by the state of Georgia. In September 2021, it was confirmed that our concrete foundation did indeed crack from one side of our new house to the other side, & that crack is through the depth of the concrete!

    In addition, there are many other concerns & discoveries ...

    * The compaction of our property is of inadequate bearing capacity & does not meet city codes. Our hired engineer also concluded that the composition of our house pad is inadequate. Our house was built on fill dirt that was not properly prepared.
    * The slab is wavy & uneven near to the back door.
    * There is no rebar nor metal mesh in our foundation concrete.
    * Our engineer concluded that our house is lacking in necessary footings (inside & around perimeters) as required by the blueprints & codes.
    * The crack through our foundation is becoming up to 2 inches in width.

    * Our entire downstairs hardwoods will need to be removed & replaced, after our foundation is secured. Our furniture will need to be put in storage & we will need to move out to facilitate all repairs.

    We were not sold the house that was represented contractually. On Oct 25, 2021, Lennar customer care team members arrived at our house with their own engineer, plus 1 - 2 more men (4 - 5 Lennar people present) for discovery. On Dec 7, 2021, Lennar customer care team consisting of 3 Lennar men, plus their original engineer & a new engineer, did a second discovery. At no time has Lennar shared the names of the engineers nor their firms, that were present in our house.

    Lennar customer care team confirmed many of our concerns & promised us a solution as well as a copy of their engineers' findings, all within a few days on each of their visits. As of today, Feb 22, 2022, we have not heard another word regarding either report for those respective days, nor any plan to repair our house that remains under a foundation/ structural warranty. We were strongly assured that we would not be left in this situation, & that communication & a plan would be forthcoming. CRICKETS FROM LENNAR ... Our engineer's report was given to Lennar in both digital form & multiple hard copies on Oct 25, 2021. This report includes all findings, all additional concerns, pictures of support, & recommendations for repair. We have also secured all Holly Springs permits existing from the build of our house. This review does not include every concern but is a basic overview!

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    PriceCommunicationHonesty & Transparency

    Reviewed Feb. 20, 2022

    I bought a house from Lennar back in Aug. of 2021 and when I went to look at the models I was given a paper that said everything included. Well after living here for a month or two I noticed that they told me that came with the house was not there, by the way it stated 18900.00 worth of extras so I confronted them on it and they told me that my house was approved before some of those extras were released but nobody told me this when I bought it so I think I was mislead into buying one of their homes.

    So now I'm going to different media and news and BBB for answers and not only that I have been a carpenter for 40 years now and pick out a lot of items done improperly, they have fixed some that were obvious but still not satisfied with some of the results, now I'm fixing them myself. Mind you I did track housing for 15 years at the beginning of my career and we did a much better job than what is going on nowadays. Don't forget the materials nowadays are much better if properly applied but aren't. It's very sad that we are mislead but I'm not done with Lennar Homes yet.

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    TechPricePunctuality & SpeedLoan Process

    Reviewed Feb. 18, 2022

    We just purchased a new townhome by Lennar at Woodhaven in Alhambra. The process went really smoothly as went with their lender and title company. I had some nonresponse issues with our lender but our loan processor was awesome. Since everything was done in-house, we closed on time and it was virtually stress free. I give them thumbs up for that.

    Now for the actual house. We decided to install our own flooring because they wanted to charge us an additional $50k to upgrade to porcelain tiling and upgrade to nicer carpet in the rooms. We could do this with another contractor for half so we opted not to upgrade anything with Lennar. When we started to remove flooring, we discovered the builders skimped and did not install any HardieBacker in the restrooms or kitchen! We could not believe this. Had the appraiser known about this, the house would not have passed inspection. This will add another $1000 and time to add the necessary HardieBacker. This makes us wonder what else they did not do properly to save money like did they even install insulation in the walls? So shady!

    This also means they probably did not add HardieBacker to any of the homes in Woodhaven, which owners will find out the hard way later on. We also noticed a dent in the wall near the fridge that must have occurred when they moved the fridge in. There were other minor issues but they fixed them after our initial walk through, which was good. However, due to their skimping on such an important and basic material such as HardieBacker, I would not recommend a Lennar build after this.

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    Contract & TermsCoverageTechPriceMaintenanceStaff

    Reviewed Feb. 13, 2022

    We closed on our house with Lennar in August 2019. Immediately we noticed that water didn't drain from one side of the house and that it constantly pooled up. We addressed it with one of the reps and they said it would be taken care of. A landscaper came out and did minimal work but told Lennar that there is a larger issue that needs to be addressed and that the entire side of the house needed to be regraded all the way to the back of the lot. This work never occurred despite the recommendation of the contractor. Within several months of us being in the house, a huge crack began to form in the slab. Additionally, huge cracks also began to form inside the house on that same side. Our fence which is constantly underwater also started rotting.

    We continued to enter service tickets regarding these issues and they have not been addressed in the one and a half years we have been in the house. I had to install a gate on that side of our house because our dog kept going out and rolling in the mud then tracking it back in the house. This would happen on a sunny day when there hadn't been any rain for weeks, but there was still mud and water on the side of the house. The dog would go straight upstairs and wipe her back on the carpet in the main living area. The carpet was ruined and I had to pull it up and replace it with vinyl flooring. These are issues that directly cost me over $2000 out of my own pocket.

    Besides the issue of perpetual flooding on the side of our house, electrical breakers constantly trip and we have lost hundreds of dollars worth of food because we were out of town at times when it occurred and the refrigerators went down. Service tickets have been entered for all of these things and none of our issues have been taken care of. We are tired of doing our own maintenance on a brand new home and sick of not being able to access one side of our yard. The structure of our house is being compromised and I can't for the life of me understand how this is not an urgent matter!

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    Customer ServiceCoverageTechPriceRefunds & PayoutsMaintenanceStaff

    Reviewed Feb. 10, 2022

    We purchased our home not two years ago. First owners. A few months in we notice the sprinkler is leaking. We put in a warranty request. They bring in the landscaper and say it's normal to have a leaky sprinkler. This sprinkler continues to have a small leak year round regardless if the sprinkler line is turned off or not. We also put in a request for standing water in the backyard. We were told that is normal and let things settle. Two years in and it's not settled. Now that all the bark dust has cleared in the back yard, we find that they have a underground pipe where all the water drains into our back yard. Hence the standing water. It was hidden by bark chips and a cement block that our children had moved while playing.

    One night about two months ago we notice a bubble forming under the grass. Then we were notified by the utility company that there is a leak. We had to pay for a leak finder to come find the leak before a plumber would come out. The plumber came out and said we're not touching that unless you understand that the installation of the lines were not done correctly. The landscaper that Lennar hired to do the sprinkler system pulled their waterline up from two feet below ground and attached it to the sprinkler system and put in wrong fittings. A flexible fitting with a non flexible fitting, hence the leak. I saw with my own eyes where the leak was. The plumber said this was done wrong, not up to code.

    I put in a warranty request under their two year warranty and they told me things are not covered. The plumber agreed this is probably the reason there was always a small leak at the sprinkler system and it was just a matter of time before this larger leak happened. So two requests in and we are out over 2k for this leak that Lennar installed wrong. Who has a main waterline leak like this after two years living in a new community. I feel like I should let the entire neighborhood know what they may be in for. Their response to me was that the landscaper looked at the work and says it was done correctly. Of course he would say that. He installed it. I trust the plumber more than the landscaper. At this point, all they have done is brushed us off until this large leak happened.

    There were other issues in this house. At one point the house shifted so much that we could not open the closet door in the master bedroom, which I happened to be in the closet at the time. When I brought that up all they could say was, "Hmmm.. okay we'll send someone out there." The house looks beautiful but everything inside is cheap. The appliances are cheap. The dishwasher now leaks.. The fake hardwood floor separated at some areas. Carpet separated at some areas and the carpet person had to come in to put it back. So many little things that go wrong and they just brush you off. If you put in too many request they ignore you or tell you you can only get someone to come out once.

    Our master bedroom never gets warm. It's freezing in here in the winter. One of the bathrooms must have zero insulation because it is even more cold. They had someone come look and they said well, this bathroom does not need to be insulated by code. Our cold bedroom, it wasn't cold enough for them to fix anything.

    I am so unsatisfied as a customer. The most I am unsatisfied with is the main waterline leak. They are telling us sprinkler system is not a warranty. Well then why did you come out the first time to look at it. The issue is not the sprinkler system. The issue is you installed the system wrong at the point of the main waterline. The plumber said they actually put the main waterline in and they did their part correctly. It's what the landscaper did to it afterwards that messed things up for us. Lennar will not take responsibility for it. They also tried to have me blame it on the city. I would give them zero stars if I could. My neighbor has the same leaky sprinkler and I feel like it's only a matter of time before theirs becomes a larger leak like ours did.

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    Reviewed Feb. 9, 2022

    Worst builders ever. My new home has so many issues to even count on Two hands. My advice is to run far away from them as possible. Don’t waste your money on this builder. You will regret it. Trust me.

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    PriceStaff

    Reviewed Feb. 3, 2022

    Lennar houses might be cheaper to buy but I'd like everyone to be very aware of Lennar's lack of quality and care. My previous house was built in 2006, we purchased in 2016 and lived there till 2020. That old house was in better condition overall than the new Lennar house we've lived in for 2 years. Anywhere the walls meet another surface (like the kitchen counters), two walls of bathrooms and in some cases the the corners of the walls have started to crack. When you walk on carpet you feel the floor raised in multiple places. The kitchen floor is cracking. Can't even explain everything. AVOID LENNAR HOMES. THEY MIGHT BE CHEAPER AT FIRST BUT WILL COST A LOT MORE FOR REPAIR.

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    PriceStaffLoan Process

    Reviewed Feb. 2, 2022

    First off let me start off by saying Lennar is robbing people of their money. Me and my wife went to Orchid Terrace in Davenport Florida. Me and my wife fell in love with one of their model homes, so much so that we applied for the loan to get the house and decided we would be most likely moving forward. But when we took a trip to the actual build site, we were horrified with what we saw. The community was almost completed so we got to walk through some homes that were fully completed and a few in the middle of the building process, in total going through about 5-6 different house all of which had cracks in the foundation, and low pressure. In the finished homes there was signs of water leaking through the windows, the pouring of the concrete was terribly done so much so you can that the houses were dipping to one side. There the carpet flooring was done terribly.

    The lennar representative actually had the audacity to make a joke saying that the concrete is some they can’t go back and fix. Mind you some of these houses were built on a hill and one of them in fact was almost completed and the half right corner of the house was literally floating in the air above the ground because the foundation underneath was already falling apart. Lennar home also had the audacity to charge a 250 a year cdd fee which goes toward a pool for the community. By the way this pool is being shared by 5 neighboring communities and the pool wasn’t even in the community site we were looking. It was about a five minute drive away in a neighboring community. Lennar shouldn’t be allowed to to do this to people. This should be illegal and I wish everyone who bought a home from them the best. Please avoid lennar at all costs!!!!

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    Customer ServicePricePunctuality & SpeedBilling

    Reviewed Jan. 14, 2022

    I purchased a nice 3bdr home from Lennar Homes in Mar 2021. It was built and marketed by Lennar Homes and I used their financing. Overall AM not pleased.

    The home is fine and we are satisfied with it. My problem is with their slipping into the closing documents a provision that I pay the entire year of property and school taxes Even though I did not close or own the home until late March. I did not learn of this until JAN 22 when I received my tax bill and discovered that the title co. somehow slipped this provision into my closing documents.

    This is the fifth home I've owned and YES, shame on me for not catching it...and yes I am liable for the bill for TAXES ON PROPERTY I DID NOT OWN PRIOR TO March 2021. You're welcome LENNAR...I will NEVER do business with you again and urge EVERYONE else to avoid LENAR like the plague. Did you REALLY need the $1000+? Was it worth it? You've lost at least one customer for life and I hope others follow. Wm. S. **

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    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedMaintenanceStaffTimeliness

    Reviewed Jan. 10, 2022

    I could write a book, but then no one will read this....To summarize from closing to moving in was not what I could have ever imagined. Let me start with I was initially given a Sept 6, then 2 weeks from closing on my PA home I was told Sept 28th. I was only able to push back my PA closing to Sept 13. Took 3 days to drive to FL rented a home on Estero island till the 28th. Then I was told by Lennar Sept 22 that my closing was pushed back to Oct 6th. I extended my rental to Oct 6th. Then I was told Oct 2nd that they could not close till Oct 14th, so we extended our rental. Then 2 days before the 14th I was told Oct 21st. I could not extend my rental I had to move find a place for another week. This was difficult as we had 2 vehicles, car trailer and 2 dogs. Had to stay in a hotel with 2 dogs was a challenge. Closing was set. I went to the closing office and some of the paperwork was not received so I had to go back the next day.

    We did our walk through on Oct 14th. House was filthy, bugs in bathtub, stickers on windows and window sills and dirty. Garage was filthy. I was told it would be taken care of before we moved in. It was NOT! They had a whole week and did nothing. We were homeless and living in a hotel... I was beyond pissed but couldn't walk away or I would of cuz housing is in such high demand I would have probably had to live in a hotel for a another month. So I was committed. Moved in.... Submitted a list for 50 things to be repaired. Stove didn't work, electrician had to come 3 times! They wired it wrong. Our dryer didn't work due to too much vent hose and the vent to exterior of home was blocked.

    Other issues, scratched cabinet doors, paint spilled on carpet, driveway pavers needed replaced, tub was scratched, and house was filthy and the list goes on and on.... They never sent anyone to clean the bugs out of the tub and the windows for over 2 weeks. Still waiting on our garage floor to be cleaned, scraped and epoxy. I have now told them if don't schedule the garage by tuesday Jan 11th of this week I am reporting them to the Attorney General, BBB and Dun & Bradstreet. I am so over this. The sales person, Lynn gave us terrible service, the construction manager David was not knowledgeable to show us the features of our smart home, and yada yada. I am not typically a complainer... I gave my last builder a 10+ but Lennar gets a 1. If I could give them a zero I would. Love my neighborhood, love my house layout but the customer service sucks and some of the workmanship is piss poor. Many of my neighbors had similar issues too.

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    Coverage

    Reviewed Jan. 6, 2022

    Lennar Homes damaged 150 feet of our brick wall by bumping it with bulldozers. They said they would fix it, then they drove thru part of the wall which eventually fell destroying about 16 feet, said they would only repair the part they drove thru, does this type of damage need to be reported?

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    Price

    Reviewed Jan. 3, 2022

    I'm going to condense 5.5 years into one paragraph. We'll start with actual, truthful numbers; Purchased a Lennar home in June 2017 for $454,000.00. By July 2018 we had discovered significant problems that Lennar took responsibility for and stated they would pay to have repaired. By May 2020 when not a single project was completed, we filed suit.

    After many structural and GeoTech engineers wrote their reports, as of September 2021 the current estimated cost of repairs is $954,000.00. For the purpose of litigation, the property was appraised, as if no problems existed, for $705,00.00. After discovering these serious issues before we hired an attorney, we asked Lennar to purchase the property back, they refused. We asked again after hiring an attorney. They refused again. All of this has been well documented and can be found at lennarbuilderreviewdotcom. Or just search Bing, Yahoo or Duckduckgo...Google is burying the site...for The 2017 timeline of repeated failures. You'll find ConsumerAffairs is posting a truly legitimate review. Run away from Lennar.

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    Reviewed Dec. 14, 2021

    Our Lennar home has a great floor plan and is located in a nice subdivision. The quality of the finishes is not great, especially the trim and carpet. The kitchen layout wastes space by not including a corner cabinet on the lower. I have never seen this before. Insane. Issues have not been addressed in a timely manner, are said to be unfixable or are ignored. Not impressed with this builder or their service. Document everything with this company. Do not sign the closing paperwork until items are fixed. They will not come back and fix things.

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    Customer Service

    Reviewed Dec. 3, 2021

    I needed to redo a room in my home so I called Lennar to find the out the type of flooring I needed to order and was given the wrong flooring information. The flooring I ordered was a special order and the materials were not what is in my home. I am now out of $600 dollars and can't replace flooring in my home. This is a loss I can not afford!

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    Elias increased rating by 4 stars.
    Customer ServiceTechSales & MarketingPunctuality & SpeedRefunds & Payouts
    After a positive interaction with Lennar Homes, Elias increased their star rating on Dec. 7, 2021.

    Updated review: Dec. 7, 2021

    The Company has resolved the issues.

    Original Review: Nov. 16, 2021

    We signed a contract with Lennar on 10/18/2021 to buy the Ascott model in the 55+ community in Aurora, Colorado, located at 22336 E Narrowleaf Place. The closing was planned to be on 11/15/2021. The house was in the final stages to finish. Over few visits, we added our flags on the walls & doors for sections that require repairs. However, at the time we signed the contract, the concrete in the basement showed no cracks. We visited the house the week before closing and cracks appeared in the basement concrete. We asked Mr. ** what can be done about it. He said nothing can be done.

    This early presence of cracks turned us off. We thought about it days and nights and finally decided not to go with the closing since the cracks are already showing and the house is brand new. We cancelled the closing and asked Lennar for the $5k refund or at least 50% of the amount. The company refused per email from the sales person. Very sad situation. I will leave it up to the public to judge the way they treated us. We give them one star.

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    MaintenanceStaffHonesty & Transparency

    Reviewed Nov. 16, 2021

    I closed on this property in 06/08, had several issues that the builder said they will take care of but never did. They trick you to accepting the defaults in the house and convince you they will take care of it but once you close they leave you in the cold. Honest advise, never buy from this builder otherwise be prepared to fix and repair on a daily basis.

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    Sales & Marketing

    Reviewed Oct. 20, 2021

    Be very careful when purchasing a home from Lennar. The sales people will say anything to get you to sign. Read the fine print and ensure any promises/commitments are in writing. Also they will push their lending company on you. You can do better elsewhere. Look around. If you decide to buy. Don't rush to complete the satisfaction survey. They are real nice before and then once they get the survey in service goes down. I would never buy another Lennar home. Quality is subpar. Organization is even worst. You have been warned. Check BBB.

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    Customer ServiceSales & MarketingPriceRefunds & PayoutsRates

    Reviewed Oct. 19, 2021

    DO NOT TAKE Your clients to Lennar, they do not pay realtor fees. Lennar has been reducing realtor commissions since January and increasing their house prices weekly! Lennar also send you false advertisement emails saying they will pay a Bonus to realtors and then they just simply tell you that it's only on selective properties or models, which of course it's a makeup list by Lennar. Lennar also charges a point higher on interest rates than what the current market is at. Of course you are not made aware of this until After you switch to finance with Lennar's lender. When you question the rate they offer you to buy the rate down, that's right, you have to pay for what the actual current rate are. This is a rip off all the way around.

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    Customer ServicePriceStaffRates

    Reviewed Oct. 18, 2021

    We closed on our home back in February of 2021. The promise of "all included" and "quality" is not worth the issues or it's weight in gold. We've had to create a spreadsheet of all the issues we've been having with the workmanship. From poorly installed bathroom flooring, siding issues, a fully cracking main floor ceiling, cut flooring, painting all over our siding, garage door issues, large dip in our front yard from the grading, dead tree... The list goes on and on. Lennar's response goes from mildly responsive to nonexistent. We've also talked to neighbors who've had similar experiences. It's unfortunate that being sold on quality meant cut corners and rushing a job to what end? Our advice look at a different builder and check more reviews from that builder in different communities around where you're interested in building.

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    Customer ServicePriceMaintenanceStaffRates

    Reviewed Sept. 27, 2021

    Lennar is a purely profitable trading company that does not care about the interests of the residents. They care about their profits first and foremost. The construction does not rise to a good level, but below what is acceptable. The materials used are very cheap and of poor quality. There are no public services available in the complex. There is not enough parking. Management of the complex to deal with good behavior and morals with the residents. There are no services provided for association fees.

    There is a rush to complete the role to receive the money from the banks, which led to the emergence of defects in the construction like we found heads of wooden nails under the carpet, where several times my children complained that something is embedded in their feet. There are a lot of defects in the building of townhouses, the stuff, and materials which they used is bad and cheap quality to save more money for their own profit. The management of their company and complexes do not have enough experience, are very rude, and not cooperative. I do not recommend it to anyone at this time, if not improve the standard of quality and service.

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    Customer ServicePunctuality & Speed

    Reviewed Sept. 22, 2021

    I am a realtor, when I registered my clients I was told the compensation would be 2%. I have spent many months showing them homes. When a home came available we accepted. Fast forward after three weeks I get my commission paperwork and it's only a flat fee. I was told they just changed the commission structure, and there is nothing they can do. I'm being paid 1/3 the amount I would have been paid if we have bought a regular home. I have a family to support. I find solace in the fact that I talked my clients out of thousands in unnecessary upgrades that would have benefited the builder. Short-changing realtors will come back to hurt you Lennar Homes. When the market shifts and you're begging us, once again, to bring our buyers? I'll be sharing this site with all your horrible reviews and I'll never recommend you again.

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    Customer ServiceCoverageSales & MarketingPricePunctuality & SpeedStaff

    Reviewed Sept. 20, 2021

    We have lived here 9 months.

    1. During the buying process we were told we could belong to the club that included a pool, pickleball courts, etc. After closing I went to sign up and was told I could not join because they changed their minds about who could belong. When I talked to our salesperson she just shrugged and said oh well. The club was one of the reasons we purchased here.

    2. The appliances are cheap and don’t work. After a huge hassle and numerous fixes we finally got the dishwasher replaced. Though it’s the same brand and model. My refrigerator hasn’t been fully functional in 2 months and after 5 repairs it still doesn’t work. They were supposed to deliver a new one but just didn’t show up.

    3. Finding a customer service person to help is impossible because they can’t make any decisions and have to get approval - which can take weeks.

    4. During the purchase process we constantly heard, “We do everything possible because we send out a survey and we want all 10’s. If you aren’t giving us a 10 we’ll fix it so that you will." I’m still waiting on that survey….because they aren’t even close.

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    Customer ServiceContract & TermsRefunds & PayoutsMaintenance

    Reviewed Sept. 13, 2021

    Lennar’s lender could not work with us. We found a different lender that could work with us and close on time. Lennar cancelled our purchase agreement because we changed lenders. They also kept our $2000 earnest money. They demanded we use their lender and their contact to sell our current home. 5 different closing dates. We lost $5000 on a higher offer selling a rental property because of Lennar’s first closing date that they refused to budge on. Lennar finally agreed to refund the earnest money if we signed an agreement stating we asked for the cancellation. WE DID NOT ASK FOR THE CANCELLATION!!

    We have emailed the company several times trying to get the wording changed in the agreement. They have never replied. I have received an automated email from Lennar almost every other day; some emails are for a purchase agreement, some to continue the lending process. We have continued to receive these emails even though we have driven by the house and it has been sold. In my opinion, Lennar is a bully and impossible to work with.

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    Reviewed Aug. 17, 2021

    I bought a house a year ago and everything has fallen apart. Did our 11 month inspection. We have a leaky window, gutters falling off, nail sticking up on roof, windows and doors not sealed correctly. Paint spills everywhere, terrible caulking, fireplace cracked. The fence in the backyard is terrible and wasn’t measured so my dogs all can leave. C'mon.

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    Staff

    Reviewed Aug. 15, 2021

    I went today to get some information on buying a Lennar home today. When we got to the model home we were asked what kind of dog we had, because the HOA in the community that they’re selling homes in do not let Pitbulls in the community. I said, "You got to be kidding me right?" This needs to go public! Lennar homes, who do you think you are!!! A breed is not dangerous, owners that raise a dog in-properly and train the dog to be vicious are the problem! Do your homework, you could’ve sold a $400,000 house today! And I don’t want to hear how that is the HOA and the board it starts with Lennar setting up the HOA!

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    Customer ServiceCoverageTechPunctuality & SpeedMaintenanceStaffHonesty & Transparency

    Reviewed July 21, 2021

    Since I purchased a unit that was previously used a model home and being a real estate attorney, I made sure to confirm prior to closing that I would still be provided the builder 1 year limited warranty even on a model home unit. The on-site agent confirmed and there was nothing in my contract stating otherwise. Shortly after I closed, everything shut down due to COVID including Lennar’s vendor that would have provided equipment and set up the wifi and other automated systems which came with the house. I was even willing to do the set up but the Lennar warranty rep was never able to send the equipment and in the end, I bought them on Amazon and self-installed.

    Even the punch list items (simple items like peeling dry wall, uneven hand rail stain, etc.) were not timely addressed. It took Lennar over a year to get someone out to inspect and then they eventually totally bailed on the job, giving the excuse that it was not covered due to it having been a model home. I submitted numerous warranty claims, had written proof in the form of texts with the on-site builder and their warranty representative trying to schedule the work for better part of the year leading up to what would have been my 1 year review. Not only did the initial warranty rep schedule calls and then never showed up; the second representative came out to inspect and then days later got transferred without so much as a notification that someone else would be handling my claims; and finally, the last warranty rep tried to cancel an appointment the day we were scheduled to do and go over the 1 year warranty items.

    None of the reps even knew that the unit was a model unit until I mentioned that fact to them. It would have benefitted me to lie to them but I chose to be truthful, correct their misinformation and for that Lennar used the prior model home status as reason not to fix items like nail pops and incomplete drywall work. Those are reasonable and customary 1 year requests never mind the fact that the drywall workmanship complaints were ongoing since before closing and never resolved. I was never advised of that there would be no warranty protection because I bought a Lennar model home, closed and was subsequently stonewalled whenever I would request warranty work. I would think twice before trusting this company or the word of their employees.

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    Punctuality & SpeedStaffTransparency

    Reviewed July 20, 2021

    We loved the location, so we decided to buy. The agent Jonathon ** was very shady. He told us the lot we wanted has already been reserved, he will send us the site map which shows ones are still AVAILABLE. We reserved the lot and looking forward for the updates and closing. 3 months later, we received his update that there are THREE OTHER PEOPLE ALSO RESERVED OUR LOT, now we will have to send in the highest and best offer to complete with THREE OTHER BUYERS, on top of that, the lot/home we chose has went from $509,000 to $685,000.

    WTF, when we confronted with Jonathon, he said "I never said that it's guarantee other buyer can't also reserve your lot". The reason we decided to go with new homes because we don't want to deal with bidding wars, and since we have bought homes from Lennar, we felt comfortable with them... 3 months later, we had no choice but to start search again... We will never work with shady Lennar in the future.

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    Customer ServicePriceRefunds & Payouts

    Reviewed July 13, 2021

    Zero stars!!! These low-down good-for-nothing bad actors need to be avoided like the plague. I put good money down for a house in construction...I am a millionaire...But I guess they thought they could sell the house for more money than they were contractually required to sell it to me for and so I just got a call -- weeks into the process, after selling my last house and moving into a temporary rental prior to moving (I thought) into the Lennar home -- that their Lennar mortgage company -- which they illegally force upon buyers -- was illegally and wrongfully turning me down for a mortgage in spite of the fact that I have more money than 90-98% of the customers who walk through their door and I proved it.

    Lennar and its out of control mortgage company -- which you have to take (I was given no option to get another mortgage or even pay in cash -- they hung up on me after announcing they would not give me a mortgage (the size of which I'd had on my last house by the way!) -- are violating every federal law and regulation on fair housing and mortgage lending practices and I intend on proving it in court in in complaints to every federal and state agency there is that oversees their industries. I will see that they pay damages -- real and punitive -- for their legal and moral business transgressions.

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    TechPriceRefunds & PayoutsStaffRates

    Reviewed July 10, 2021

    Recently I wanted to buy a house with this company and Juan Carlos ** in the Davenport/Haines City, Florida area helped us from the beginning. He explained the contract, the most important parts he said, but he forgot to mentioned a BUILDER'S FEE of 1% from the total of the house price - a very important detail when it is more than $3,000.00!!!! When asked about it he said that because I am a Veteran buying I don’t have to pay for it but the contract was already signed. He refused to provide an addendum or a solution that all parts could sign explaining that I did not have to pay the builder's fee. He took too long so I took the decision of not to proceed with the purchase. So now they don’t want to return the $1,000 deposit when it was his/Lennar fault! So basically they are stealing $1,000. So be very careful with them!!!!

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    Customer ServiceCoverageTechPunctuality & SpeedMaintenance

    Reviewed July 5, 2021

    I purchased my home November 2018. Since I purchase I’ve had problems after problems. Lennar will not take accountability for any fraction that’s found in the home. I’ve placed a ticket multiple times since I purchased the home. My insulation was missing, bubbles in the floor, drainage in my back yard (I called different two companies out and they both said when it rains my yard holds water. It don’t drain, Lennar said it does and guess what I have a puddle of water just sitting for three days). Speaking on landscaping; I have three trees in my yard that never produced any leaves. Now I’m being fined by the HOA to replace the trees.

    Let’s move to plumbing, when the shower is on in the master bedroom I can hear water droplets in the pantry that’s on the main floor. There is also a water leak from my ceiling located in the master bathroom. Lennar came out and claimed they fixed the problem, they Redid the drywall but never came back out to repaint the ceiling. They emailed me a closed ticket and it states that I wasn’t home Both times when the painter came by. Thank God for text messages; I never scheduled because I was out of town and I attempted to schedule when I returned but the builder manager stop responding. So, now I’m left with a ceiling that’s not painted.

    Last but not least, water is dripping from a silver pipe on the side of the house. This is the last way issue. The reason I didn’t purchase an older home was to prevent having to repair major work so early on after I purchased the home. My Lennar home has been a nightmare since day one. My neighbors and I are planning a class action lawsuit against Lennar and we plan on contacting the news media out as well.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedMaintenanceStaffRates

    Reviewed June 28, 2021

    Consumer be wary - I purchased my home back in January 2021 and the finished home was completed in late May 2021. Sale and purchase was smooth, although Lennar's Design Center tries to overcharge you (that is a given in this industry). The most alarming part that you as a new buyer should be aware is the "quality" of the included appliances that is heavily marketed by Lennar. They coin themselves as giving you a "smart" home with over $30k value in appliances and smart home technology. While that may be partially true, let me remind you that these many of these appliances are the base of the base.

    The in-unit GE washer and dryer looks like it's from my college day era and is very loud and don't expect to wash large loads, it will be unable to handle. The GE dishwasher, though digital is also rather small and really can't fit much dishes and is also a bit loud (again, very basic models compared to other current models at around the same price point). Now, the GE fridge is also small and basic but not a big deal. The main issue is the ice maker - it constantly produces an insanely large noise that is comparable to that of a small airplane engine (sound can be heard from Floor 1 and Floor 3 - fridge is on Floor 2). GE has come out twice and the problem still persists.

    Make sure you go through the final walkthrough with a fine tooth comb because don't accept ANY post-closing service from Lennar. Make sure you get the final closing checklist and go through it like your life depended on it. They will push all responsibility to GE, whether the item needs any fixing or needs to be replaced. Even if they gave you a lemon (as in my case), they will not be responsible or help you. One week into moving in, the problem started and Lennar doesn't give a damn. They are all about the sale but no after service. They market their "new home" start technology and you get impressed with all the "included" appliances but do not be fooled, they may or may not work. You will need to spend at least one night there before closing to know and albeit you cannot do that.

    Just want you innocent consumers out there to be aware of Lennar's business practices. If you are not a working professional and you have a lot of time on your hands to be having service requests and technicians come out to your home on weekly basis then don't worry, you will love your home. If you are like me, very busy and have no time to waste and just want to enjoy your home already, then you will likely experience problems. Just expected a lot more from one of the largest and reputable developers in the U.S.!

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    Profile pic of the author.
    CoveragePriceMaintenance

    Reviewed June 19, 2021

    Buyer beware! I bought a Lennar townhome in Morrisville, NC in 2020. It was just over two years old when I bought it. Recently I discovered a plumbing leak. The leak was confirmed by the Durham County Water Department. My townhouse is on a concrete slab foundation, so the plumbing pipes that go into my home are in the ground under a layer of concrete, rock and dirt. I contacted Lennar about the problem and learned that they only provide a 2-year warranty on plumbing. Two years! What does that say about the expectations on the quality of the work? The warranty had expired just a few months before I discovered the leak, so Lennar said it was not responsible for the repair.

    I found a plumbing company that said they could fix the leak. Another “beware” moment. Few plumbing companies have actually worked on such problems. It is hard to identify the leak’s position because the pipes are so far down under concrete, rock and dirt.. Companies use helium or nitrogen to find the leak, but admittedly it’s difficult unless the leak is really big which mine was not. The company I used ended up jackhammering a large hole in my guest bathroom and eventually the entryway. It has taken three months to complete the project at a cost of over $16,000. Fortunately my homeowners insurance covered most of the cost. In my view this is a ticking time bomb for homeowners because builders now pour concrete foundations instead of the above-ground, crawl-space type.

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    Sales & MarketingPriceStaffHonesty & Transparency

    Reviewed June 17, 2021

    HORRIBLE CHEAP BUILDING, Lennar used cheapest material, our Heating system is horrible. They used the wrong size ductwork so some rooms don’t heat, the faceplate on the wall for the Thermostat DOESN'T match the system. I WILL NEVER RECOMMEND THIS BUILDER, it should be a crime to lie to the Consumer, everything the salesperson told us was untrue as far as material used! We will sell at some point and we had to pay and fix all the cheap paint, tile, ductwork, skylights are faulty, nail pops everywhere, paint chipping, HORRIBLE. DON'T BUY A LENNAR HOME!!! Buyer Beware.

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    Customer ServiceTechPricePunctuality & SpeedMaintenanceLoan ProcessRates

    Reviewed June 15, 2021

    We contracted to purchase a new home in Bridgewater, Princeton TX. We chose to use their mortgage company, what a joke. They kept losing our documents and asked for more and more and more which we complied with. We could never get a straight answer to any of our questions but we needed a place to live so we went ahead with the purchase. We had our own inspection done and many things were pointed out as shoddy workmanship. Again we really needed a place to live at this time, and we figured Lennar would do the right thing and fix the most obvious things. One week before closing we got a call telling us they decided not to give us the loan (which we had qualified for and had a firm closing date). We found out later that when they put it back in their inventory they jacked up the price and got more money for it. Stay far away from Lennar! Since our bad experience we have heard so many more horror stories about dealing with them.

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    MaintenanceStaff

    Reviewed June 10, 2021

    Everything looks good at the beginning but you will have problems you deal with galore. Like all other comments it’s true things that break they tell you that it’s fine and it’s a hassle to get things actually fixed. This has been a horrible experience. I’m tired of talking with customer care about problems and fixes. The homes are just made poorly.

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    Customer ServicePricePunctuality & SpeedRefunds & Payouts

    Reviewed May 30, 2021

    We purchased our home in 2007 with this horrible builder, with the promise from them they would finish the community & club house that same year, 14 years later we finally are so happy they are leaving the community & we can fire Campbell Property Management. Another horrible PM company. Besides the work on the houses is cheap labor, illegal & the materials are also cheap & garbage. Don’t ever buy from them!!!, they are scammers, they pay for so much marketing that is full of **.

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    CoveragePunctuality & SpeedMaintenanceStaff

    Reviewed May 26, 2021

    I found out several issues during checkin. Due to the pandemic I had a tight timeline to move in. When at the walk through, issues are noticed, and Lennar's agent promised me they will fix it before I move in. The issues are not things hard to fix. They cut wrong wholes and messed up my kitchen cabinet board and left a scratch on one of my bedroom doors. After I moved in, I found issues are still there. I contact their services countless times, and they scheduled appointments, people comes in and go, carpenter saying they need plumber and plumber say they need carpenter. They even brought a door with wrong size to my home for my bedroom door. After moved in for almost a year, my issues are still not fixed.

    Please don't think a new build from one of the largest builder will provide you a good quality new home. They really have done bad work and there is definitely no quality control. I've experienced:

    1. Non-sealed front door window where wind blew in in winter
    2. Wrong window panes
    3. Misconnected wires for dryer/washer

    4. ....

    Think twice before you buy!

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    Customer ServiceContract & TermsCoverageTechMaintenance

    Reviewed May 25, 2021

    We moved in to a brand new home last February 25, 2021. Only to find out that the aircon is not working. No cold air coming out. A brand new home should have a working unit. Not sending a contracted repair company to fix it. Our house we purchased was not properly inspected. A leak was also found on the air duct. The contracted company who came to inspect the aircon unit even recommended that our unit should be changed since we purchase a brand new house. But Lennar won’t allow it. Their customer satisfaction is ZERO! The free fridge, washing machine and dryer that were in our purchase agreement were cancelled. I am a very disappointed, unhappy and frustrated customer. I emailed the CEO of lennar homes but unfortunately no answer.

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    Customer ServiceSales & MarketingPriceRefunds & PayoutsStaff

    Reviewed May 18, 2021

    Bought a brand new home, but have had more issues than those I know with older homes built by other builders. All of my warranties expired after a year, now I am stuck paying for repairs after the builder used cheap, or ineffective products. The wiring in the home is terrible, and always causing outages. Whenever I have placed emergency help request with Lennar they do not respond, no one ever comes out, and the reps answering the phones are always rude. Lennar is a scam all the way around, from the builders, real estate agents, and down to the pest control. Now I have to decide whether to sell my first home, or continue paying for repairs.

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    Customer ServiceSales & MarketingPunctuality & SpeedRefunds & PayoutsMaintenanceStaffTransparency

    Reviewed May 17, 2021

    I have lived at the Bridgewater HOA in Princeton Texas for the past 8 months and I have been very unhappy since I moved in. This is not my first house, so I decided to provide a true assessment of my experience with LENNAR. OUR PROPERTY LOCATION: We have a Princeton address but Bridgewater is being built in the town of Culleoka (we were not informed during the purchase) which is a non-incorporated area. Culleoka does not have a Government entity or even public services and Princeton will not respond.

    If we ever had a police or fire emergency and we dial 911 our call will be transferred to the McKinney’s Sheriff Department who will dispatch the Sheriff, ambulance or the Firemen. The location of the Sheriff’s office is more than 30 minutes away so our home will simply burn to ashes. Please feel free to call the Sheriff’s department at (972) 542-5100 to verify.

    HOA UNJUSTIFIED FEES: After 8 months we still do not have any amenities as we were promised to us at the time of purchase. We are currently paying $500.00 per year (in addition to the $$$ contribution we paid at closing in August 2020). The HOA fee should be used to pay for the maintenance of the amenities as were advertised and promised to us, parks, pool, walking areas, a lake and a Clubhouse, which NONE exist at this time. It is our right as homeowners to ask where our money is going to and what exactly is that we are paying for. Until today I still do not have any answer either from LENNAR or their management agent.

    WARRANTY REPAIRS: I was one of the first owners to move into the Bridgewater’s Cottage section. Our home was finished in a rush since for weeks nothing was done and during the last part of the construction, I visited our house and noticed many defects in addition of huge ant nests between the walls which I took pictures of and documented. I forced LENNAR to remove the drywall and exterminate, but after it was corrected, I was denied further access inside my own home prior closing and the blue tape inspection, which was scheduled for August 18th, 2020, was cancelled without an explanation. I kept all the written communications and pictures to document.

    As a retaliatory action, the construction crew installed defective appliances, a defective bathtub enclosure which has a hole in the tub which we have not used since we moved in. The front door does not fit the frame and has big gaps, the front window was not installed properly and allows wind to come thru. The light in our master closet was installed behind the closet door so we had to go inside the closet in complete darkness, close the door and then turn on the light. I had to hire an electrician to correct.

    Our front porch concrete pad has holes, we do not have gutters and all the water pours down at the entrance, it is impossible to get to the front door when it rains, two months ago after a storm, roof tiles were missing, LENNAR's roofer glued them back to the roof instead of repairing them properly. The warranty department supervisor was at my home, inspected all the above items but we have disagreed in how the repairs will be taken care of. I bought a new home so "patching around" is unacceptable. All the warranty repairs which should be replacements are still pending. I DO NOT RECOMMEND THIS BUILDER TO ANYONE.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed May 12, 2021

    My husband made an appointment with Lisa at Lennar Homes two weeks ago to walk through three model homes. We drove three hours on Mother’s Day weekend for a 330 appointment. Approximately 30 minutes before our scheduled time we received a call from Courtney telling me she couldn’t make it however would unlock the model homes for us electronically. We were able to view two of the three homes. She was unable to grant us access to one due to system failure.

    Once returning to our car we had a text message conversation where we were advised that the property were were interested in increased from 350k to 450k even though all signs started low 300’s. She chuckled and said, "Yeah it went up in the last two weeks and we really need to change our signs." She asked me if I wanted a Pond view or the woods view and we responded back with the Woods view. From there she stated that she’d have to get back to me to let me know when one would be ready.

    At that time I had asked her what type of deposit she needed from me and if we would be entered on a waitlist for the next property that would become available? I never received a response back and I never received a phone call on the Monday after when she said she would get back to me. Today is Wednesday and I decided that I would search for views. Boy am I so glad that I elected to research views on this company. As much as we would like a second home at the beach I am just unwilling to deal with a company that is such a debacle. I understand that these builders are not hurting at this time and that these houses will sell to someone else. And that’s OK, But they certainly are not getting my money. EVER.

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    Customer ServicePricePunctuality & SpeedStaffRatesTransparency

    Reviewed May 12, 2021

    I got prior approval for a mortgage with Lennar FL Tampa, the first home finder was fired after I had just met with her 2 days prior, they assign Joseph ** to me and he calls me to go over what I am looking for, then a couple hours later he tells me for a new home I need to come up with 70k and then text me he can’t help me but to call him when I have more money, after we were shown a model that was supposedly in our price range by the former home finder from Lennar - here is the text, "Unfortunately I was not aware of what you were told and I can only relay the info I currently have. Right now since we would only qualify for a home and do not yet have enough funds for closing, I would not be of much help to you. Please let me know when you have enough funds to close on a home and I would be happy to update you with inventory at that time."

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    Tech

    Reviewed April 28, 2021

    We just found out that all warranties aren’t acceptable even though we purchased a brand new home that was built built by a “flipper” who never lived here. Our pool heater hasn’t worked since we moved in and our hot water heater didn’t work for several weeks because they installed it incorrectly. Do not buy a Lennar home. We are home builders in a different state and would never treat our customers this way.

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    Customer ServiceSales & MarketingTransparencyHonesty & Transparency

    Reviewed April 14, 2021

    When we arrived at closing, Lennar delivered our home with all the wrong finishings, wrong floor, wrong tile. The sales associates lie. They tell you you whatever you want to hear to make the sale. After we moved in - Lennar managed the HOA since the community was still being developed. There is no transparency or communication as to budgets and where our money is going. The assigned HOA President who works for Lennar, Zenzi ** refuses to return emails or phone calls from residents. Very shady company. Poorly built units. Does not stand behind their warranty. RUN!

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    Contract & TermsTechPunctuality & SpeedStaffRatesTimeliness

    Reviewed April 10, 2021

    I am very disappointed in my home purchase through Lennar Homes in the Bryton Trace subdivision. Things started off very rough as we found out a couple of months after signing our agreement and providing earnest money that there was a delay in the development of the land. We went into contract July 2019 and closed June 2020. Throughout the build process we started noticing several things that were off in terms quality and workmanship. As we moved closer to closing a big issue was the numerous Imperfections in our ceilings. It literally looked like someone spread concrete on them and painted them. Our construction manager suggested they float the seams and try making the appearance better. This turned out to be a botched job!!

    After making it very clear that I was disappointed the day before closing the construction manager agreed to look into a solution one last time. Well the solution turned out to be to float the seams again and push back my closing which was the same day. I'm still trying to figure that one out since we had our truck packed and deliveries scheduled the same day. I was unhappy but decided to move forward with the understanding that I would never buy another Lennar home again. After a few months we had a few items that lennar took care of. I was determined to not let the issue of the ceilings go. On a couple of occasions we had been told the right lighting will make it better and that opening the blinds improves the appearance. I'm still trying to figure out how either of these are solutions to address poor workmanship.

    We have been in the home now for 9 months and there continues to be issues such as nail pops, squeaky floors throughout the second and third floors that make you cringe when on the first floor, squeaky subflooring in the shower which we were told is common with the shower pan based on the manufacturer. Lastly, we have experienced what is referred as thermal expansion to where when water is running it sounds like water is leaking. As second time home buyers we are so disappointed in our decision to purchase this home. We purchased our first home brand new and lived there for ten years and never experienced any of the issues we have in this home. I do not recommend Lennar Homes. I wish we looked at the reviews and used them as part of our decision making process. It's a fact that the current ratings actually are a result of real experiences.

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    Customer ServiceTechPricePunctuality & SpeedStaff

    Reviewed April 7, 2021

    I purchased a new home from Lennar in Brighton Colorado, in August of 2020. Clanton Heating and Air is the installing contractor. My problems started with the a/c system wasn't keeping my home cool. My master bedroom is 10-12 degrees warmer than the rest of the home. The communication between the warranty department and their contractors is laughable. I NEVER get a timely response, if I get one at all. I end up calling, texting, or emailing all parties, as if I'm the person in charge. Not only do I not get paid to organize and schedule these appointments, I have missed A LOT of work because of it.

    Clanton has been to my home 4 times now to try and correct performance issues and will need to come out again to try and make the HVAC work, which I know won't help. The owner of Clanton Heating and Air, "Danny" told me that they are not required to properly commission/test/start-up the equipment even though the equipment manufacturer states it should be done, and Lennar is good with this! Now I have a major gas leak, coming from the gas valve in my furnace, due to poor installation, and other parts of my new furnace are starting to fail. The gas valve and induce draft motor both need to be replaced. I'm sure they will claim it under warranty (I'd deny that claim if it were left to me). If proper start up procedures took place, maybe these things could be avoided.

    I'm extremely disappointed in the quality of contractors that Lennar and Lennox chooses to have install their equipment as I'm sure this could all be avoided if both companies worked with reputable dealers. I know the Lennox equipment is only as good as the company that installs it. Lennox should have their local management teams hold contractors accountable on how they install their product because it makes Lennox look like they don't care.

    My next issue will be the settling of the home. My kitchen cabinets are pulling away from the walls and most recently I've noticed that my living room floor has started to sink? It is now over a 1/4" lower from where it was when we first moved in. There have been 3 people total that I've had a good experience with since we started with our home buying experience. Unfortunately they can't help me.

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    Punctuality & SpeedStaffLoan Process

    Reviewed April 7, 2021

    My husband and I decided to buy a home from Lennar late last year. We were given the option to use Lennar's in house mortgage company Eagle Home Mortgage. We were told that we would receive special incentives ONLY if we used this company. Being first time home buyers, this sounded great! After submitting all of the documents we were told to give the loan officer, we had little to no contact with anyone from the company. Then we received a request for more documentation. In October, I lost my job due to Covid-19. I started a new job in November. To make a long story short, because of this change, we were denied and we lost the house. Do not say yes to this mortgage company if you have any life changes happening during the approval period!!!

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    Customer ServicePriceStaffValue

    Reviewed March 22, 2021

    Lost key community in Perdido key/ Pensacola Florida is a good name because it is lost. Marina, yacht club call it what you want. It’s no longer there. Oh the condos and homes still are but thanks to sally the Marina and dry storage facilities are damaged to say the least. And there is no plan communicated to the owners as to what Lennar is going to do, when they will start doing it or when it will be completed. General consensus by other owners says Lennar has no plans to rebuild the marina or dry storage facility due in part to the fact they want to sell it. Think twice about buying in a Lennar community. Hurricane hits you will be left on your own. I’m looking to get out and take my losses. The stress Lennar creates is not worth it. Terrible company run by very well off people that do not care about you as a customer.

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    Customer ServiceMaintenance

    Reviewed March 5, 2021

    We bought the house from Lennar, the house looked nice, but after 2 months, the breaker stop working, the company lennar sent us an electrician, they checked it, they said it works fine, since then they sent us electrician about four times, we told them multiple times, the switch inside the breaker it turns back or it is going turn off by itself. After their warranty expired, the issue is continued until now. They ignored us our call. We bought the home in 6/15/2017; look electrical breaker can serve 15-20 years in average. Now I am going to replace by my own within less than 4 years. How the company lennar is cheating us.

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    Reviewed March 2, 2021

    Recently, my wife and I decided to tear down a wall in the closet located in the half bathroom. This half bathroom is located directly under the stairs. We wanted to more closet space. After tearing down the wall we found Corona beer bottles, Cans of soda pop, and even chicken wrappers and bones. She purchased the house in 2015, this trash was sitting there rotting for over 5 years. What a disgusting company.

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    TechRefunds & PayoutsMaintenanceStaff

    Reviewed March 2, 2021

    Used sub-par contractor (Juniper) that did not install our irrigation system to code. Installed a 4-zone box and valve system when it should have been at least a 6-zone box and valve system. Ended up with no pressure and all of the pop-ups on the side of the home would not work. Initially contacted builder (Lennar) and they said it was not their problem and we should contact installer (Juniper). Juniper said it was not their problem. We paid $1,100 to have a workable solution with an outside contractor (system not fixed to code, but now works). Lennar refuses to reimburse for a job that wasn't installed correctly and to code to begin with.

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    Customer ServiceSales & MarketingPriceRates

    Reviewed March 1, 2021

    Lennar Homes are a cookie cutter factory of homes. The biggest and shadiest side is the finance division. They claim to have the same interest rates as all other Financial institutions. The sales department pushes you to use the finance department. Then you find out that they will not give you the best interest-rate because you’re too far out from your closing date. The sales department tells you one thing that you believe and then the finance department changes it and says they shouldn’t of told you that. In the meantime I’m having to pay over 3% interest because now they have you locked in. They won’t answer your phone calls return your emails. Do not use this company.

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    Customer ServicePricePunctuality & SpeedRates

    Reviewed Feb. 21, 2021

    I have put an earnest money deposit down on a new home. I was told house would be available within 3-4 weeks and it has been 7 now with no end in sight. The company is price gouging to inflate the market during low interest rate times. This is the LAST house built in the neighborhood and they claim they are waiting for supplies. I have it in writing they will not charge more than 10k above what was quoted when we put deposit down. Very low ethic business standards.

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    Customer ServicePriceStaffRatesCommunication

    Reviewed Feb. 11, 2021

    Horrible experience. While our home was being built we have had many things go wrong. The wrong roof color, our property was not graded until we fought for it. Had to bring it to their attention though the plat of survey showed it. Our closing was the absolute worse experience. They wanted us to “dry close” due to their lack of work ethic and not getting our proper work history prior to us going to closing. We only closed because our lawyer called the Vice President of Lennar. We have only been in our house three weeks now and our Corners are cracking. And not due to “movement” you could actually put your thumb through our dry wall due to the poor quality of work. Half of the backsplash of our kitchen counters is not caulked.

    Very poor communication through out this process including trying to get our corners fixed. From my experience lennar only cares about selling as many houses not the quality of work nor the buyers. The prices of these homes don’t match the quality. If we knew what this home experience would be like we would of walked away from the start. Very sad that we have been treated this way especially buying and building our first home.

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    CoveragePunctuality & SpeedStaffLoan ProcessTransparency

    Reviewed Feb. 10, 2021

    Updated on 12/19/2023: I sorely regret buying my Lennar home in the Park Ridge Menifee community. Literally everything about the way my house was built showed a complete lack of quality control, a care in the world, or even knowledge of workmanship:

    - The exterior stucco was cracking before we even moved in, which wasn't covered under warranty since the cracks didn't exceed 1/8".
    - Twisted wall studs throughout, and not a single pathway in the house was squared. Not one.
    - The rock bottom quality cabinets began to warp within 4 days of moving in.
    - An empty tequila bottle was found in the dryer exhaust vent.
    - Whoever decided that the water main should be on the opposite end of the garage from the drain, just shouldn't make any decisions in life anymore. Let alone have a job that entails making those kinds of decisions.
    - Nail pops throughout.
    - Blue masking tape was left on 2 of the interior doors, and then painted over.
    - The AC filters were damaged
    - The front yard plants weren't planted anywhere near where the irrigation was put in. 80% of the plants died within 2-1/2 months.
    - The backyard drainage pipes weren't connected. In fact each section was spaced 5 to 8 inches apart.
    - When we moved in, a large Home Depot bucket was left in the backyard filled with poop, toilet paper, beer cans, and food wrappers.
    - There's a 1 inch air gap between the garage door and the wall.
    - 3 of the ceiling fan outlets had to be rewired. 1 of which wasn't wired at all (no wiring to the ceiling outlet, or to the switch).
    - The gas line in the laundry room had a small leak.
    - The bath tub wasn't caulked.

    - This list could go on for quite awhile...

    You literally couldn't pay me to live in another Lennar home.

    Original review: I pretty much bought this place to turn a profit when the community gets built out, sell it, move out of California, and buy a place that wasn’t half** just to keep the cookie cutter rolling. If I had read the reviews, I would have gone with a different builder. First off, Lennar Mortgage is a joke. They offer $10,000 off if you use them to buy your home. After all the stress, the headaches, the hurry up and wait, and the fact that they needed dead last minute documents they should’ve asked for in the first week because it never dawned on them to come up with a list of documents they need, I would’ve eaten the 10k and gone with Loan Depot. That’s literally how bad it was.

    The build quality is subpar even for a production house to the point that it would be hilarious if it wasn’t so sad. Nothing is square, my backsplash is crooked, my flooring isn’t glued down so there’s hollow noise, and cabinet trim is literally falling off to the touch because whoever installed it used only 2 staples to secure it. It really is a wonder the people who built it actually get paid to do this for a living. Real estate profit aside, I really can’t wait to get rid of this heap and move into something quality built. I will NEVER buy another Lennar house again.

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    Customer ServiceTechSales & MarketingPriceMaintenanceStaffBillingLoan ProcessRates

    Reviewed Feb. 7, 2021

    In January 2021 I entered into a contract with Lennar to purchase a new pre construction home at Galiano Pointe: Beacon Collection. I got conditionally approved for the loan. I gave my down payment and everything was running smoothly. I got a call from the manager yesterday (2/6/2021) telling me that they have to cancel my contract because they don't have approved plans for the home and they don't have enough materials to finish building in 2021.

    He also said that because they don't have a projected due date for the house to be finished and because it could run into 2022 he has to break the contract with me. He also stated that once everything is approved I would get a call to see if I was still interested in buying the house but with a new price depending on the market value at that time. I don't understand how Lennar could enter into a contract without having approved plans or enough materials. So now I have to end the contract and lose the price that I was locked into when I know the market value has already gone up $10,000.00. This is such a scam.

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    Customer ServiceTechSales & MarketingStaffLoan ProcessCommunication

    Reviewed Feb. 6, 2021

    We wrote a contract a few months ago for a new construction home in Princeton TX. While Mike, the sales rep was very nice, the rest of the experience was the worst we've ever had and we are NOT newbies at home purchases. BEWARE of LENNAR and EAGLE MORTGAGE! I don't have room to go into all of the details, just be assured we would NEVER EVER recommend purchasing a Lennar home to anyone. Because of their lack of communication, ridiculous loan officer's mess ups and so much more, we are left with no house 8 days before closing. I could go on and on, just be careful dealing with this company! Do your due diligence and read the reviews. There are plenty of other really good builders out there, do yourself a favor and check them out.

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    Customer ServiceCoverageTechPunctuality & SpeedMaintenanceStaffFollow-Through

    Reviewed Feb. 1, 2021

    My husband and I have been in our brand new Lennar home for almost a year. Before I even signed on the dotted lines, my realtor and I walked the house with the Contractor and created a list of things that needed to be fixed PRIOR to our move-in date. None of these were fixed. Called the contractor and made him aware, he thought his people fixed everything. He came and fixed a lot of it himself and even reached out to some of the subs and got things taken care of.

    In July we noticed cracking in the tile of our master tub and put a work order in. After trying to schedule people to get in for quite some time, my husband was able to finally coordinate with Lennar on getting the contractors in, this was in December. The contractor then removed the cracking tile to see if he could find the source of the problem and lo and behold, we now have mold beneath our tub due to their negligence in getting the work done. We continue to call and text and get no straight answers. I just got off the phone with their customer service department and the woman was rude and excused Mike's negligence to addressing our problems. Needless to say, we will never be buying a Lennar home again and would recommend any of our friends or family to never buy from them in the future. Beyond disappointed with their 'your problem' attitude and their lack of follow through.

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    Customer ServiceSales & MarketingStaff

    Reviewed Jan. 28, 2021

    Though it’s nice to have a new home, we are still experiencing issues with squeaky/creaking floors on the second level. We had the issues corrected initially and now after 2 years the issue has continued. Now the noise is so loud I’m kicking myself for not being more consistent with my efforts to get someone on the phone to get the floors fixed prior to the end of the first year in the home. I’m not sure who they use as subcontractors or what materials were chosen, but this is not what I expected from a brand new home. I should have read the reviews sooner and we would have chosen a different builder. Now we’re stuck with noisy and creaking floors. Please make sure you keep track of all issues related to the construction of your home and report them immediately. They’re not very responsive at the sales office or customer service so continue to submit your request and document everything.

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    Customer ServiceCoveragePricePunctuality & SpeedRefunds & Payouts

    Reviewed Jan. 25, 2021

    This corporation does NOT pride themselves on the product they provide. They simply intend to assemble something as quickly and as cheap as they can...close out and move on to the next sucker. No commitment, customer service nor quality standards are thought of when thinking Lennar. I do not blame the trades or professions that work for Lennar - as Lennar does not pay them for the quality or commitment. They pay as little as they can and penalize these resources as often and as much as they can to maintain the number of houses they expect completed. Massive production line assembly that inherently screams problems, bad craftsmanship and covered up issues down the road. WARNING - DO NOT ENGAGE IN ANY BUSINESS WITH THIS CORPORATION OR ITS SERVICES. You will lose any hope for a fair exchange on any front in dealing with them!

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    Customer ServicePunctuality & SpeedMaintenance

    Reviewed Jan. 23, 2021

    I purchased a home in April 2020, had some warranty issues they promised to resolve before I moved in. They were not resolved and it is now 10 months later and they still are not resolved. These are not small issues. There are issues with subflooring, Water damage, and unfinished work. I cannot get anyone to respond back to me. I am not the only home in this community with issues, about 75% of us are waiting on issues to be fixed. Those who have had their homes fixed had to seek legal counsel first. There is not just issues with the homes but also the community grounds.

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    TechPunctuality & Speed

    Reviewed Jan. 23, 2021

    Purchased my home in 2017 and do realize it’s out of warranty. Apparently, there’s been a slow leak from a shower bench that is not only a poor design but faulty install. The water came out from the bedroom wall and caused black mold under the carpet. Lennar said they’d caulk. I had to have my bedroom wall cut opened to find the cause, the carpet and tackless were full of black mold and the plumber found a box left in the wall. I now need the wall patched, tile replaced in the shower and new carpet.

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    Customer ServiceSales & MarketingMaintenanceStaffRatesFollow-ThroughHonesty & Transparency

    Reviewed Jan. 18, 2021

    I would not recommend Lennar to anyone I know, whether sales, product or financing. Sales? There is no one person to help you. Every model you are interested in requires working with a different agent, all of whom are competing against each other, to the point where one agent bad-mouthed another, telling me he did not know what he was talking about. Hard to get into models, even during open business hours.

    Promises broken, lies. I was told my "color scheme" would be the same as the model. There was no color scheme. Paint on the walls was so poor there was a chalky film to them. Without painting the bathrooms would have molded in a short time. Professional painters had problems cutting because seams were crooked. Walls were bowed so that they had to be sanded before painting. "Luxury" vinyl planking is uneven already. I fear for the structural integrity because multiple times a day you feel the slab shudder as trains pass by. The clothes rack in the laundry room is hung so low no clothes, not even T-shirts, can hang without draping across the appliances below. Final walk-through were pencil whipped (15 minutes) and did absolutely nothing to introduce me to the features. Manuals were, for the most part, missing. Sidewalk was cracked when I moved in. Promise to repair came and went as did other promises. Windows did not go in and out to clean as advertised. Parts to the window were not functional and agent recognized the problem was widespread.

    Water is so hard you MUST have a softener but the laundry rooms were not built to accommodate softeners. You have to bypass the system every time you water grass because there was no room for a bypass inside. Needed reverse osmosis system to reduce solids to potable levels. Washer and dryer not included. Light switches and plugs are inconveniently placed. Closet doors universally are not correctly installed. Their answer on one door was to shim it with a piece of scrap wood between the door and the floor. Follow-up is horrendous. One salesman is helpful, but he is a salesman and has limited ability to help.

    Financing? Business model is terribly broken, not customer oriented. Automated completely, there is no humanity to it. I received dozens of emails a day telling me to do things. The overwhelming majority were completed already or didn't apply. The only thing keeping this review from being longer and more detailed is my frustration with this company. My experience was so bad I plan to put a sign in my yard in this new subdivision warning people and offering to show defects.

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    Sales & MarketingPrice

    Reviewed Jan. 17, 2021

    We are mostly satisfied with our home. First off when purchasing from Lennar, you have to recognize you are not purchasing a custom home. Our dissatisfaction is due to the final appliances put in the home. We had been told when we purchased our home that they could no longer get the Electrolux appliances seen in the model, so we knew they would be different. The disappointment comes from what they chose to install as a replacement. Not saying we have an issue with GE products, but the cost/value of Electrolux is obviously quite a bit more than GE. They didn’t even choose GE Profile.

    For example, the microwave went from a very nice built in to one that looks like your over the range unit with a stainless surround... GE makes a comparable product to the Electrolux, but they chose not to use that. So, build for us seems pretty good, sales team was nice (recognize they can only give what corporate says), like the design of our house, just very unhappy with the appliance switch. I guess the thing to remember is if they tell you they are going to change something.. DO NOT assume you will get something equivalent.

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    PriceStaffLoan Process

    Reviewed Jan. 5, 2021

    This was by far the worst experience of my life! From the moment I spoke with Wes ** he made me feel attacked. Personally I feel discriminated against. Every accomplishment from savings to making more money he basically told me I was going to be denied. I don’t know who would start out telling someone that before even looking at all their info. I even spoke to other Loan Officers and they all said the things I was told were unprofessional. All my info wasn’t even submitted to the underwriter. I know that times are extremely sensitive in the world, however, I was written off from the start as a single ** female. I hope that no one ever has to experience this prejudice. Super disheartening.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Dec. 30, 2020

    Looking for a new house is stressful but at the same time excited. Since day one that I went to Lenar in Riverview to meet with Chris one of the sellers I knew that my nightmare just started, he was not clear in the correct prices of the houses, about the monthly CDD, he is arrogant and disrespectful, the price for the house that we discussed on the phone did not exist. He put our names in a waiting list to reserve another home in other community and he cannot answer the right price for the home and the CDD but they are very clear in the dollar amount for the closing costs that are over 13,000 or more. He reserved a house for us in front of a trailer home community full of garbage. After few days he emailed the price for the CDD for $213 monthly when he said that the CDD will be less than $150.00 monthly.

    I do not know how Lenar has a salesperson there that can't provide the correct information, after all the headaches dealing with this guy we are so grateful that we did not give them any deposit and we request to cancel the reservation for that home. I read many reviews for Lenar and they are terrible. So happy that I can start looking for others construction builders.

    I feel bad for those people that bought their homes with Lenar and in few months they discovered how bad their construction is. Just a factory in rush for sale, they do not care about the buyers they only want their commission. Disgusting. Terrible customer service, stay away from them please if you do not want to regret it later, Read all reviews carefully and you will be surprise about the bad quality in their construction.

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    Punctuality & SpeedBillingTimeliness

    Reviewed Dec. 24, 2020

    I moved back to Houston from the northeast back in August. I went to look for a home the same day I arrived to Houston. I found a Lennar house I liked and closed a preliminary deal with them. The house would be ready by November 17th. All the paperwork that was requested by Lennar Mortgage (Lennar's preferred lender) was submitted immediately. Meanwhile, I rented a small apartment, agreeing to pay $250 per month due to short lease. I also decided to wait on purchasing new furniture (since I had left most of my furniture in my previous home) until I moved. A month before our closing date. Lennar Mortgage informed me that the down payment would change to three times the previously agreed amount. I explained that I wouldn't be able to pay that amount, but that I would use another lender. Lennar canceled the deal, stating that they would ONLY USE their preferred lender.

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    Customer ServiceContract & TermsCoverageTechPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaff

    Reviewed Dec. 24, 2020

    I'm not even sure where to begin. Perhaps maybe I can begin with the fact that when my husband and I were purchasing our forever home, we stumbled upon the perfect site to begin our family in. The only unfortunate part was Lennar was the builder who had recently bought out Cal Atlantic. When we put our deposit down, the transition from Cal Atlantic to Lennar was taking place. We were given Cal Atlantic plans that had many many more bells and whistles than what we ended up with- funny thing is not one person mentioned that before or after our initial deposit check was cashed. The lot we chose was our second choice, as our first choice was said to have already been taken. Come to find out a few months later- it was still up for grabs but no one had removed the "sticker" from the map they use to keep track of sold lots- seems like a great system to keep track of such an important thing....

    Fast forward to the walk throughs we had that were both scheduled and unscheduled. An absolute disaster. VERY CROOKED walls, baseboards, doors, you name it, it was likely not straight. They threw our house up (4000sq foot house) in less than 3 months- just take a moment to imagine that for yourself and what the product result was/is. We had many many many issues on our final walk throughs, to the point where I said I was not settling until things were fixed. I was PROMISED and REASSURED things would be taken care or immediately. Here we are, 14 months later and I'm still waiting. It started with "well reach out in the next week" to "next month" to "just put in on your year end warranty claims." I had no choice, I'm at their disposal, right? After all, this is their sub-contracted contractors coming out.

    Here we are, the week of Christmas and I have several contractors all over my home fixing the "minor" issues Lennar claimed it to be. Told them "you guys will be in and out in 3 hours- just a few nail pops- nothing bad." The person that said that NEVER STEPPED FOOT INTO MY HOUSE TO SEE WHAT WE WERE LIVING WITH. The contractors came in and were in complete and utter shock and disbelief at the way my house looks. They said this is by far the worst house they have ever seen in way of dry wall and the issues I have with the walls, doorways, etc. They said they could be here for 2 weeks fixing issues if they were allowed. We are entering into day 4 and it's still not even close to done.

    But accordingly to the Lennar warranty person who has been at my house now daily - 1-1.5 days is usually what is granted. 3 days is excessive and they cannot come back for a 4th day to complete the job. It won't be approved. Uhm.... my house is completely covered in tarps, papers, and inches upon inches of drywall dust??? I asked, "What do you want me to do." He told me to put my house back together, and that they'll send people here and there for an hour at a time to complete the rest of the work. WHAT!!!! He wants me to inconvenience my family yet again multiple more times so they don't have to pay for another day of work- absolutely not.

    Let's just say- that didn't go over well and they will be back again today. He proceeded to tell me that if this was his home- he would have just completed the work himself and not had the warranty cover it. This would have cost me THOUSANDS to repair. And this ladies and gentlemen is why Lennar gets away with what they do!! Because people don't have it in them to fight with them. They don't answer emails, calls, voicemails in hopes that you just let it go. Well, you have messed with the wrong girl. I could go on and on and on for pages about the issues we have had, and in reading other reviews, it looks like I'm not alone. If you can do yourself any one favor, it's to KEEP ON LOOKING!!! Do not settle on a Lennar home. It's my biggest regret in life!!! They make the models PERFECT so you think that's what you're getting and then get hit with something. That is what I'm living with!

    Additional issues to add: can hear every step someone takes in the house, insulation- not even sure if they put it in the walls in some areas because it feels like an ice box, broken tile floors, unfinished grading to the yards, broken dishwasher, washer didn't work on day 1 when we moved in, playground was supposed to be installed in the summer- it's now almost Jan and it hasn't even started yet- plans haven't even been approved by the township, dead grass on install, cheap flooring- chips every other day, ...

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    Customer ServiceMaintenanceStaff

    Reviewed Dec. 22, 2020

    It has been almost 18 months since we moved into our new Lennar home and we have had a constant leak from the water main somewhere in our front yard. I have submitted several warranty repair trouble tickets and they still have not found or fixed the problem. I have sent them pictures along with a description of the problem and it has not motivated them to take this issue serious. The last trouble ticket I submitted they simply closed without resolving the issue. This is the kind of experience you can expect from Lennar's Customer Service after you purchase a home from them. Bewared!

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    Customer ServiceSales & MarketingPunctuality & SpeedRefunds & PayoutsStaffLoan Process

    Reviewed Dec. 16, 2020

    My husband and I visited Touchstone Manor in Riverview, FL. Met a nice sales rep who sold us on a model that we loved. He said properties weren't released for sale just yet but when he calls and says "It's Go Time", that we need to be prepared to come, select the lot and make the earnest money deposit. We got the call on our anniversary. We raced over to meet him. Put down $5,000 and left excited. That was short-lived however. Eagle Home Mortgage dragged their feet getting with us about what needed to be sent, as soon as they'd reach out though we'd give them what was asked immediately. We get less than a month to closing, and they deny our loan.

    We asked about getting back our money back less $250, as agreed upon and were told "That likely won't happen since it's been over 30 days"!!!! WHAT?! We have no choice but to go off of their timeline, if they wanted they could wait 31 days to begin requesting documents from us. This was going to be a first time buy for us, and now that hope is down the drain. RUN! Do not walk from Lennar. Really kicking myself for not listening to others, who shared their nightmare stories about Lennar.

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    Customer ServiceTechPricePunctuality & SpeedStaffRatesTimeliness

    Reviewed Dec. 15, 2020

    Put a deposit down to hold a lot in a new development. The lot was released 3 months later, while Lennar had raised the final price of the property 6 times to a total of $20,000. I was given a final price, over the phone by Lennar’s agent and scheduled an appt the next day to sign the contract to move forward on the home. While my wife and I sat in the agent’s office we were informed that the lot premium had been raised from $17,000 to $23,000, so now we were now expected to pay $26,000 more for the property, than it was listed for when we first put our deposit down. Needless to say, we had had enough, and walked away from the deal. Lennar management only cares about their profit, screw the consumer.

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    Customer ServiceRefunds & PayoutsMaintenance

    Reviewed Dec. 8, 2020

    I would give zero stars if I could. During the walkthrough found dozens of issues. Was told that is what th e warranty is for and all would be fixed. The house failed inspection so did not close then get a call at 9pm saying the AC passes inspection. I did not want to close. They then threatened legal action while saying trust the warranty. The ac was never fixed. Only after I called an outside ac company found out unit was recalled. Lennar never informed me of the recall. Only after I confronted them did they make the repairs but was still out 400 dollars proving the problem. Most of the repairs I paid out of pocket for. Never buy a lennar home new.

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 3, 2020

    We live in Cascata, Parkland. First, our house roof area had a leak like a waterfall inside our front wall for months which was removed and still hasn’t been put back. We are living with plastic sheets as walls. They’ve also put our front double doors in incorrectly had to rip them out twice. Just found out they need to be ripped out a 3rd time. Next, the window in my 6 year old's bathroom wasn’t put in correctly and now it’s leaking and destroying the wall there, too. Next, they had to rip out our upstairs sliding glass door because it was leaking. In doing so, they cut away the balcony tile and never put it back and our child split their foot open.

    On top of that, they got tar all over the new playroom carpet and have yet to replace that. This house was 700k, it’s only 9 months old, and we’ve been quarantined in a war zone since day one. It’s been a nightmare. They don’t answer calls or texts promptly and they leave their VM full. Workers don’t show up and when they do, it’s shoddy.

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    Customer ServiceStaff

    Reviewed Nov. 23, 2020

    We stopped in a Lennar model home to get some information and see a home. After the visit we filled out a form with our names etc. and put our realtor's name down. The agent stated that since we came in on our first visit without our realtor that we waived our rights to have one at anytime going forward. If she stated that in the beginning we would have called our realtor to come in. Seems unethical at best.

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    Customer ServiceTechPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaff

    Reviewed Nov. 13, 2020

    We moved into our new Lennar Home on May 15th. All walk-through items looked to be complete and we were very excited to move in. Here's what happened next; June 6th - Front yard sprinkler (very cheap part) locked in the open position and leaked hundreds of gallons of water, if not more into the Yard. It caused a sinkhole in two spots; One about the size of a wheelbarrow next to the slab in the front part of the House, and between the sidewalk and the street. The sinkhole by the slab in the front yard wasn't properly compacted or backfilled in my opinion. Lennar threw more Gravel over it and called it good. I believe this will cause issues with the integrity of the Post-tension slab in the future.

    June 25th - AC unit broke. Subcontractor for Lennar is Chas Roberts. We had contacted them to repair our unit asap since this is during the Phoenix summer heat.. 1st Tech diagnosed the Compressor and TXV valve needed replaced. Next week 2nd Tech came out and replaced parts. AC unit broke again 4 days later. 3rd Tech diagnosed the Compressor and TXV valve needed to be replaced AGAIN. 4th Tech came out and replaced Compressor and TXV. During the replacement the Chas Roberts Tech caused a Carbon Monoxide leak and; Thankfully our Alarms went off. The Tech told us to 'Open a window' but our children were starting to feel sick to their stomach and getting headaches.

    Against the Techs suggestions, we called the Fire Department. They tested the home and had everyone Evacuate due to dangerously high amounts of Carbon Monoxide. The Fire Department said the Chas Roberts Tech caused the Carbon Monoxide leak. The Fire Department also said there was fire damage to the Plywood under the AC unit in the Attic where the Tech was working. We had to displace our pets and ended up staying in a Hotel for the night.

    5th Tech came out to complete the replacement of both the Outside unit, and the Attic space unit. The Tech completely destroyed the entry Trim and Drywall while removing the AC unit from the Attic. There was a total of 2 nights and 3 days without AC (again.. this is during the Phoenix Summer).. It also took Chas Roberts over 8 weeks to reimburse us for the Hotel. July 9th - Our AC unit is finally working but we still have issues with our Thermostats and believe the new unit has been compromised as well but I'm no AC specialist...

    August 2nd - Plumbing Relief Valve started leaking with a light spray of water.. It leaked for about 30 hours before Lennar had it repaired. No idea how much water was wasted.. In my opinion, Plumbing integrity has been compromised... We also recently installed a Pelican Water filtration and Conditioner and needed to tie into the Domestic Water loop provided in the garage. The Inlet and Outlet were swapped.. No other house that we know of is installed this way. If we hadn't made a mess by turning the water back on to verify the flow, the whole unit would have been compromised and possibly ruined our $2800 investment.

    At night when we have the lights on and use an Outlet for the Vacuum cleaner, all the Lights flicker.. The lights in the Kitchen also make a clicking noise when they've been on for some time and we turn them off. It sounds like a vehicle that has been running and you can hear the contraction of the Metal when you turn off the vehicle.. In my opinion.. Between the Flicker and the noises, electrical integrity has been compromised...

    We also think that Lennar' choice of a Bright White Flat paint was an oversight. We have children and walls get scuffed up.. We are happy with the color, just not happy with the Finish.. Even a Satin finish would've been better to help clean/scrub the walls.. Semi-gloss on the walls and Flat on the ceiling would be even better.. It is extremely hard to clean without scrubbing the paint off.

    We have been severely let down and very disappointed with Lennar. Mostly due to their Subcontractors and the overall Workmanship of the Trades they employ. Lennar will always be the one Home builder we'd encourage people to stay away from.. If you want to spend $360k for a new home and live with the anxiety of thinking 'What's going to break next?' Then Lennar Homes are for you... Cons: Everything listed above... Pros: Walls are still standing and the Roof hasn't caved in..

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    Customer ServiceStaffTimeliness

    Reviewed Nov. 10, 2020

    I property manage a dozen homes in Championsgate which was recently built by Lennar. They give a limited warranty on most items in the homes of up to a year. Warranty claims are exercised through the website - this is where the problems begin. The customer service division is awful - they simply don't respond to most claims. I escalated a severe pool leak on a six month old home recently to Jeff ** - guess what... No response. It's safe to conclude that the managers within the customer service area do not take responsibility for what they are supposed to do. If you do have a warranty claim get in touch with the building manager first - they are way more helpful and will be able to solve it.

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    CoverageSales & MarketingPunctuality & Speed

    Reviewed Oct. 28, 2020

    Upon closing date we were told our Granite countertops could simply be cleaned with Granite cleaner... They had a very noticeable white film over them with circles and squares imprinted in it? After signing for the home, We purchased a good granite cleaner and it did no good, it looks exactly the same as closing. We were told a one year warranty would cover any issue? NOT TRUE, After we submitted a work order for repair, five months later they said it's not covered by the warranty? They were pressuring me to sign for closing with faulty/blemished granite countertops. DO NOT SIGN during closing until EVERYTHING IS COMPLETED TO YOUR SATISFACTION! Look with a magnifying glass! It may be your only fix!

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    MaintenanceLoan Process

    Reviewed Oct. 25, 2020

    Horrible experience dealing with their mortgage loan company. After the walk through they promised to fix all the things I pointed out then while I'm at work they did a face time with my wife and after we move in we find out that they did not fix one single thing they were supposed to. Everything in the house was done half assed. I would look at different builders. These guys are awful and I'm not happy with the quality of my home.

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    Reviewed Oct. 22, 2020

    We closed on our home July 2020. Our fist home, and it was everything but an exciting experience. When it rains, there is a leak in the roof and the walls look like they are literally melting because of the water running down them. The paint is all chipping off. One room floods completely when it rains, towels need to be laid out. 2 doors did not close properly because they were all banged up. Someone came to "fix" it, they hit the door a couple of times and left. The door still doesn't close. The tiles in the master room were different colors! They gave me the wrong measurements for the yard. After I closed I found out that the yard was smaller than what was told to us. The pavers in the front and back were full of cement and ALL came apart. The caulking around the toilets in all bathrooms is coming off so the toilets feel like they're sinking down when you sit. The caulking in the kitchen is also coming apart. This was such an awful and depressing experience.

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    MaintenanceBilling

    Reviewed Oct. 20, 2020

    I have had them out multiple times because of air conditioning problems and still not working correctly. Why is a new built home continuing to have same problem. Paid to have home inspection prior to my year and he stated my air conditioning unit is too small. Lennar refuses to add second unit or bigger unit saying it’s big enough, but my bill isn’t saying the same unit is working extra hard and has already broken needing parts replaced. Would check before buying a home that everything is up to standards because I’m not happy with my home. I shouldn’t have any complaints with a new home and if I do it should be resolved correctly the first time.

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    Customer ServiceTechSales & MarketingPunctuality & SpeedOnline & AppStaffTimelinessHonesty & Transparency

    Reviewed Oct. 17, 2020

    Drove by and saw Lennar Homes in Garland. I was told sales were going fast and did quick walk-around on model. Me and my wife decided on the house. 2 days later we went back and asked if the Jade II was still available and was told it was. The salesman we worked wasn’t there but we were assured that they will sell that house to us and asked us to do their online application which we did. With all promises we were sent out of there made believe we had the house locked on our name and I asked if they needed any money so I can write them a check or get cashier check. They said, "No we are good to go." Anyways next day I send them more information on behalf of me and my wife feeling happy to have finally found a house and was moving forward.

    2 days later we hear nothing back and I drive back and ask them what's going on and found out that because the original sales associate logged me in the other salesperson that promised that we got the house just sold it under us because she couldn’t help us. That she said, "Even though you guys were first" because I was logged by the other guy that she completely dropped us and sold the house we were promised. I am very disappointed and wanted to talk with management but they told me the management couldn’t do anything about any of this information. I am very upset, I don’t know what to say. All I can say is that these people lied to me and sold the house that was sold to me. I would love to resolve this issue with management if they want to reach out to me.

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    Customer ServiceTechPrice

    Reviewed Oct. 16, 2020

    I purchased a Lennar Home in 2018 and I am out of warranty but this should not be a warranty issue. I recently purchased new appliances from Best Buy. Unfortunately, when they delivered the refrigerator it kept tripping the circuit breaker. The refrigerator was tested and it was not the refrigerator. Lennar wires all their house with the refrigerator on the same outlet as the backsplash outlets. They also wire the microwave and the stove on the same circuit breaker.

    I called an electrical contractor and they came out. They told me that the refrigerator has to be be on its own circuit and not on a GFI switch. They did a work around and now the refrigerator is working. Now the new stove is also causing the same problem. I am going to have to install new circuit breakers in order to resolve this issue. Be careful if you want to upgrade your appliances. Lennar stated that since I upgraded it was my problem. They use inexpensive GE appliances with very little features that are very low energy so upgrading to a appliance that draws more power causes a problem.

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    Customer ServicePunctuality & SpeedMaintenanceStaffHonesty & Transparency

    Reviewed Oct. 9, 2020

    ***Don't buy a home from this company. I wished I had read the reviews on here first before purchasing my brand new town home from Lennar. It has been a horrible experience so far. I'm a resident at the Alpharetta, GA location and it seems the issues I'm experiencing are exactly the same as others are experiencing across the nation. Furthermore, I have made several complaints to the leadership team and never heard anything back and I finally sent an email to the top 3 executives at Lennar; I am waiting to see if they'll reply. Here are the issues I've experienced so far.

    -Insults from one of the Lennar customer service reps in texts (I've logged everything).
    -Continuous delays on getting items fixed in my home.
    -They would schedule appointments and no one would show up.
    -They would argue that I never listed items to be fixed from when I moved in when I really did and I would have to prove by showing them the case #'s and then still nothing happens.
    -Most of the items that need to be fixed were never taken care of during my walk throughs.

    -It just seems now that they honestly don't care. It can't be a coincidence that so many people are experiencing the same issues across the nation.

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    Sales & MarketingPunctuality & SpeedStaffHonesty & Transparency

    Reviewed Sept. 23, 2020

    We wanted to buy a house from them, but their unhelpful and straight-up lying sales rep turned us off. They refused to allow us to work with an agent of our own, and every step of the way we received conflicting information that often contradicted what they had told us the day before. Thankfully we discovered this early and didn't waste more time or any money on them.

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    Punctuality & SpeedStaff

    Reviewed Sept. 11, 2020

    Buyer beware: Lennar’s new home rep. provided potential buyers with outdated CCRs! It was later discovered that Lennar amended the CCRs 2 years early, yet when buyers requested the CCRs they still sent the old-outdated documents. The amendment gravely effected property values by moving from a 10% rental cap to unlimited rentals! Do your research, don’t trust their reps. Get the CCRs from the Register of Deeds. And remember until all homes are sold Lennar has full control of the HOA board with no owner representation.

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    Customer ServiceContract & TermsCoverageTechPunctuality & SpeedRefunds & PayoutsMaintenanceStaffTimeliness

    Reviewed Sept. 3, 2020

    If I could give Lennar less than zero stars, I would. That’s how poor our experience was (and still is). For sake of simplicity, I will focus on only the items that angered us the most. Believe me, there were plenty of things Lennar did wrong. Firstly, our house was not completed on the closing date. We requested to move the closing date a few days so that all of the punch list items were completed and not rushed. Lennar management told us if we did not close on the scheduled closing date, they would make sure we lost the house and our deposit, and they would sue us for damages. How’s that for customer service?

    We were forced to close with an unfinished house and the punch list was never finished. I had to pay out of pocket for materials and labor to complete the punch list items that I could manage myself. So now we’re left with “warranty" items that either take too long for Lennar to complete or they never get completed at all. For example, we have a defective exterior door that is sealed shut and completely unusable from the defect. It took months to actually get Lennar customer service to make any kind of arrangements to replace the door. I have wasted countless hours waiting for sub-contractors to replace the door. They usually never show up or they show up unannounced in an uncoordinated fashion and can’t do the repair.

    For example, the door subcontractor showed up one early morning unannounced and declared he was here to replace the door. Well, the door was never delivered so he couldn’t replace it. When they did deliver the door, they destroyed our mailbox with their truck. Fast forward to the rescheduled repair date and the door sub-contractor never showed up. This is very typical for Lennar and unacceptable. I have already posted multiple reviews about Lennar’s lack of customer service and poor construction. I have also convinced several friends who were looking to build a house to go with any other builder other than Lennar. I wish we had never built with Lennar. They are a worthless company.

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    PricePunctuality & SpeedRates

    Reviewed Aug. 30, 2020

    I am purchasing a Lennar home in Parkland Bay. I have been visiting the neighborhood since building started almost 2yrs ago. They didn’t have a model of a Hibiscus that we purchased so we went into another one just finished and was told there were “standard options”. Once building began we were surprised to see that a $700k home had a Formica countertop. Cabinets were stained horribly bad. Bathroom sinks were one piece without undermounted sinks. Showers on a track. All items you would find in an apartment. We were told that their “standard options changed”. Mortgage company slow, they gave us a higher interest rate although we have 700+ credit score. Title company fees $10,000 more than other title companies. They charged a $11,000 builders fee that no other builders charge. A complete ripoff.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 29, 2020

    From when our Lennar home was being built, to now over 1 year after moving in Lennar has been the absolute worst. So many build issues & the Customer service team is rudely ignorant of any requests. They will literally ignore your emails, finally reply with very short answers, and offer no help. Our basement bathroom was supposed to have full rough-ins, and once they became aware they didn’t do it properly, I am still going back and forth with them to schedule the plumber. OVER A YEAR LATER.

    The quality of workmanship on these homes is a joke. Crooked walls and clear shortcuts taken when building. The list here is endless in every way. I just wanted to include a couple things that illustrate how terrible Lennar is. By far, the most frustrating thing is their team. It’s incredible how rude and unhelpful they are every step of the way. I don’t know if they are trained to act this way, or if 95% of the people who work there are just legitimately miserable. The one cool person we liked that worked there has left, for obvious reasons.

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    Customer ServiceStaffRates

    Reviewed Aug. 25, 2020

    I am exhausted with Lennar builders. I dont have the energy to do this. All I can say is go somewhere else. Do not deal with this company. You want specifics, then email me at **. They don't care about the consumer. They do not care about quality. They are only interested in $$. They will exhaust your time and all you do to get service will be your life for 2 years if you have the energy to keep up. They will exhaust you. It's all a game to keep you from complaining and to let your warranty run out. I'm ready for Consumer Action Center. Anyone else?

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    Customer ServicePunctuality & SpeedMaintenance

    Reviewed Aug. 21, 2020

    I like Lennar homes and bought it. But it has structural defects that is missing corbels in front side of the house and it looks like ugly. I found it after a couple of years later. I send the email to customer service team. They don't listen to me. So anyone who is planning to buy Lanner homes, Please be careful the missing things at homes.

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    TechPricePunctuality & SpeedMaintenance

    Reviewed Aug. 18, 2020

    We built our home in Dec. 2018 and had numerous punch items that were left incomplete. We have had to deal with several contractors who promise a lot and do nothing. Our house cost over $700K and it is of the poorest quality. I am seeking legal counsel to sue for receiving a lemon for a house. Below are the items they agreed to fix and have yet to complete in almost 2 years - mostly all pre-Covid. I hope people think 5 times before purchasing a Lennar home.

    1. Kitchen cabinets - touch ups and trims - above and below - incomplete - scheduled to completed July 24
    2. Staircase - still noisy due to loose boards
    3. Upstairs - still numerous boards make noises consistent with areas which were fixed showing lack of detail to proper construction
    4. Outside pressure washing - brick and back patio
    5. Outside window frame - either cleaning or replacement on side of the house - been marked with blue tape since punch list
    6. Carpet is loose on stairwell and landing and not tucked properly with visible threads showing following work done on base boards which is also not completed properly
    7. Door bottom trim in Morning Room
    8. Cracked ceiling in morning room

    9. Electric outlets outside do not work properly - some work, some do not - electrician still has not been scheduled

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    Customer ServiceCoverageTechSales & MarketingRefunds & PayoutsStaffTimeliness

    Reviewed Aug. 7, 2020

    Ok so here's my tale. I purchased a home 2 years ago from a new builder called Mignatti who then sold itself immediately after Lennar, leaving my home under the care of Lennar. So Lennar took responsibility for the first year repairs. Did I mention I bought my home 2 years ago. Guess you can imagine where this is going. I handed them a list of work & in 2 years they've only managed to send 1 worker to repair nail pops on the wall. Now this company is using the # coronavirus gift of unexplained delays to claim they don't know us and it's Mignatti's problem. Wow! So we sent them proof via emails that they were in fact handling the list of work prior and now SILENCE, No response.

    I had the opportunity to talk to neighbors and I'm not alone, 1 neighbor already sued for what she says was an extremely low payout that didn't cover the work needed, In my opinion That's the scam folks... They want you to sue so you have to take less and save on the work they're contracted to do. Avoid this company if you're a new buyer.

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    CoverageRefunds & PayoutsMaintenance

    Reviewed Aug. 6, 2020

    It appears that Lennar did NOT get final approval for the water connections from the street to the meter and failed to submit the proper paperwork for the City to take ownership of those lines. Has homes develop leaks in/around the meter leading to the street, the City is saying they do not have to fix it. The individual owner is now required to pay for those repairs, or the HOA as Lennar failed to complete the paperwork and inspections required. It appears we have 50+ homes affected by this, and several have had leaks. As Lennar completes a community, they sell remaining units to investors, shortcut required inspections just to pull out. Not a reputable company in my opinion.

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    Customer ServiceTechSales & MarketingRefunds & PayoutsStaff

    Reviewed July 27, 2020

    I’m emailing you due to not only the extremely poor customer service from your ex employees, but also your current managers/directors in the San Antonio area. Attached are some of the emails and I have also had several rude and condensed conversations with Edgar.. Who says If I want to be more difficult he will just change my home plan because he can do that per the contract... I’m trying to settle this before getting legal involved.. but with your terrible managers in San Antonio I’m thinking I don’t have much of an option. I also have a BBB case open as well.

    My issues now are the sales agent agreed to take off 1,000 dollars off my home due to all the issues he created.. then he quit and Lennar refuses to honor this even though I have a text confirming this... I tried to offer something in the middle, by them moving up my closing so I don't lose money in the process... but instead they declined..

    Now my home's slab was poured too short. It was poured to the new plan not the old plan and the manager Edgar basically told me he was doing this for me... that my home should be the new one...but structure wise adding that tiny amount of slab is will need to be reviewed by a engineer.. He says I can pay for one on my own, but this is not my mistake... Also on the call he told me if I was to continue to be difficult he would just left it short and it would be my issues... This is the most terrible experience I’ve had with any company.

    And to add to this issue we already purchased a home in the subdivision under the understanding that my original deal on my home would be completed.. So now I have an elderly mother at a location that is 40 mins away from me currently and a company that is running a bait and switch on my home. I don’t want to have to move to a legal action but at this point I don’t see any other options since now we will if y’all aren’t able to get my a home with what I requested and it’s structural sound and there is a signed report from an engineer.. we will have to bring my mother's house into the legal action since she won’t be able to live in this home.

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    Customer ServiceCoverageTechPunctuality & Speed

    Reviewed July 20, 2020

    We moved in during the beginning of Covid 19. Family room ceiling was so wavy it had to be redone twice. We were told the house would be meticulously cleaned. No one came in person to walk us thru using appliances etc and because this was a model home standing inventory the AC was set on a code. We could not get anyone to tell us the code and we froze in April North Carolina. Had to wear a sweater in the house jacket down. Comforters at night for almost 3 weeks. We are 69 and 70 yrs of age. It was a nightmare. Then the kitchen faucet leaked all over the counter. They repaired it twice and finally installed a new one. About week 2 the dishwasher came flying out of its cabinet opening when I pulled out the bottom rack landing on my leg. It hurt my shin and was very painful.

    From the day we moved we had scratchy throats, red itchy eyes, a sore swollen throat and burning in our noses. At one point we were afraid we had the virus but no thank God that wasn't it. Our adult son quarantined with us. His eyes teared up. He had a tough time breathing as did we everyday and for almost 2 months we suffered. Then my husband discovered when changing the air filter a pile of fine dust in the returns from when they sanded the ceiling enough to fill our shop vac 3 xs. We also had to clean the top of all cabinets and molding. The dust was EVERYWHERE. It took us a day and much effort.

    They re-attached the dishwasher but then it didn't work. The second new dishwasher didn't work either until another repair man came out. It does work now. The cooktop was all scratched up with the lettering scratched off so they agreed to order a new one. For a few weeks they said we would have to install it ourselves. WHAT? They finally sent a service man to install it but about an hour later we smelled gas. We waited a day before calling them. "We will be out sometime this week," they said. NO! It's a gas leak. We called our gas company. They came right out and red tagged it. Two back burners are leaking. Now they are ordering ANOTHER cooktop and meanwhile the gas is off and I cant prepare my planned menu to cook for my family.

    During this pandemic we carefully shop for 6 days. I need the cooktop to implement parts of what I purchased. They did say they would cover our take out food but will they really? I doubt it. We have always lived in new homes. Pulte Signature Centex and a semi custom builder at the beach. Never EVER anything like this. Do not ever buy from Lennar. This is only month 4 and I sit in dread of what the next calamity is going to be. Oh btw Eagle Mortgage ANOTHER Nightmare. Run to another builder. Lennar is poison.

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    CoveragePriceRefunds & PayoutsRates

    Reviewed July 19, 2020

    We have been living in the new home Lennar built for us for about a year and a half now. We first began to notice issues shortly after moving in. Little things, like not latching the windows so they blew in with the first thunderstorm. An outside vent blew off in the same storm (regular thunderstorm, not some super storm), which they said they couldn't repair because exterior features aren't covered. Fine. The back screen door blew open and busted because it wouldn't latch. Hurricane season approaches, and we find one of our windows is missing a storm shutter and another is missing a bolt for the storm shutter.

    All small stuff, more inconvenient and cosmetic than anything. Now while doing yard work around the house we find a water bottle sticking out of the foundation. Yes, a water bottle was thrown into the cement of our home's foundation during construction and it is now there, compromising the foundation in that part of the house. Seriously. We have found a string of such absurdities in the past year. Certainly not what we expected with the price we paid for this house. Maybe they should worry less about providing "bells and whistles" like the smart home, and just build a well-constructed home instead.

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    PriceStaffRates

    Reviewed July 15, 2020

    Don't be fooled with the cute pictures, Lennar homes are nothing compared to what you will be promised, I have been an owner for a year and everyday I discover something wrong, from an even tile, to warranty issues that takes months to get resolved, leaking shower, appliances failure, worst lawn with brown spots regardless of how much care you put into it, pavers work is a mess, double panel windows not blocking sound or even ants, sliding door with bug entry underneath, this is my first home and first time experience with Lennar, and I have said this before and will say it again never again buy Lennar. I have friends who bought their homes from other builders, way better service, better work and the price is about the same.

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    Price

    Reviewed July 14, 2020

    When we purchased our villa We were promised all items on our punch out sheet would be completed. They were not! Dishwasher was not properly installed, guest bathtub needed buffing due to scratches on the tub, screen on lanai needed to be replaced, paint is low grade construction paint as is the carpeting, kitchen cabinets are cheap, two roof leaks in 15 months of living in our new villa. I would NEVER purchase another Lennar Home! Unfortunately, in Florida even your custom built homes are subcontracted out so the quality and workmanship is poor!

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    Customer ServiceTechPunctuality & Speed

    Reviewed July 8, 2020

    When we first started our process with Lennar it was great, then we moved in and it went downhill fast. Our yard is holding water, vents falling out, issues with foundation, pieces of my wall coming off, doors and walls crooked, doors installed incorrectly, paint wipes right off.. literally never buying another Lennar home. The warranty and repairs is a joke. Good luck getting Anyone out and you will hear excuse after excuse.. going on 4 months since we reported major issues and they finally came out once. Talked up a bunch of crap and have received zero response since then. Do not use this company, it is a joke.

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    Punctuality & SpeedStaffHonesty & Transparency

    Reviewed July 6, 2020

    We bought a new home in Aug. 2019. We love the floor plan and location, is just perfect. On the final walk thru we noted several issues and were told they would be fixed before move-in. We are now 11 months later and still have so many problems. Lennar is the master of lies, procrastination, and deception. They do not care about the homeowner. Only selling the home. Some major issues are Sewer not passing inspection, Property floods due to failing Grade twice, Roof vent flashings twisted and displacing roof tiles, N/G leaks, A/C & Heating unbalanced, Drywall separating on the ceiling.

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    Punctuality & Speed

    Reviewed July 4, 2020

    I would not recommend this home builder anyone! They have too many issues in the homes they build, except their models homes. Imagine when use the cheapest construction materials to build homes with the least skilled laborers in the world, what will be the results!? Me and my family still suffering from the house problems and repairs. Some of them are major issues like no A/C for two months, water leaks, and foundations cracks. Stay away from this company. I feel sorry for my self because I trusted this builder. Currently I'm still waiting for them to replay for my repair requests. they are a lot because they did not do their job as it should be, I compared with other homebuilder so in the quality of materials and workers skills level, Lennar is the worst.

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    Sales & MarketingStaff

    Reviewed July 1, 2020

    When is the pool going in at the Greens Indian Land Sc it first said summer 2019. Now it says summer 2020. We would like a correct answer instead of getting the runaround. There is still no progress so if you are able to give the community the correct answer at the greens that would be great. If you are not able to build the pool in 2020 I would think you would you trim that lawn to make it look better for the kids to use it and it would be easier for the salespeople to sell right now. It looks like an awful jungle over there and people are scared to go over there by the mailboxes because they’ve seen snakes.

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    Profile pic of the author.
    Customer Service

    Reviewed June 25, 2020

    My husband and I bought a brand new model home from Lennar. Within the first 12 month warranty, we called them out for service. We were told the water leak was fixed. After EXTENSIVE $15,000 plus damage because they in fact did not install door correctly, or repair correctly, Marty basically told us our problem, not theirs. Buyers BEWARE of unethical business practices. Highly disappointed! No one in our family will ever buy a home from Lennar again because of how they handled (did not handle their negligence adequately or fairly).

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    Customer ServiceContract & TermsCoveragePunctuality & SpeedMaintenanceStaffHonesty & Transparency

    Reviewed June 19, 2020

    My wife and I recently decided to build in a Lennar development. From the onset, things were not good. It started with us being told our home could potentially be ready by November (this was in June) in order to get us to sign the purchase agreement. Once signed, we quickly realized the house would be months away from even beginning.

    Fast forward to February - We are set to close on our house on a Friday. Wednesday of that same week, we were to have our final walk through. During this walk through, there were several things unfinished, to which we were told it would be fixed later. The finishes were very sloppy, there was pain splattered over windows, baseboards not aligning properly, drywall which had bulges in it, dents in trim work, doors chipping, outside window frame with a hold in it (still not replaced as of June 19), etc.

    We never received our 45-day repairs due to COVID; however, even once inside work started back up, we still have never heard back from our builder. We had a Lennar customer service person come and told us several times "that's done according to specification and your expectations were off when buying the house". I suppose if your expectations things would be done correctly with pride, then yes our expectations were off. The door lock was installed a quarter turn in the wrong direction, to which the Lennar rep lied and said that's just how those locks are installed. After the Lennar rep left, I fixed the lock myself.

    From the building process, to closing process (which NEVER USE LENNAR'S EAGLE MORTGAGE - this is another review in of itself), to the house being rushed just to close, to the fireplace not being installed properly, the shower handle being placed in the wrong spot according to the spec house, to follow-up items, the house workmanship is subpar for a $675,000 new build. If you're on a budget, Lennar is alright. If you're excited about building a new home you're proud of, I suggest a different builder. Very disappointed.

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    Customer ServiceSales & MarketingPriceMaintenanceStaffTransparency

    Reviewed June 12, 2020

    This is worst company to buy house from them. Try to buy house in Somerset Longmont, Colorado, the front desk sales are very Unprofessional, the company basically give buyer no choice for upgrades. The customer service is very poor, they use very cheap materials to finish the million-dollar houses and won’t like buyer to update. The sales always say to the buyer, "If you do not like it, it has plenty people down the line to buy it." What a Shame attitude? The big corporation treated buyer like that need to be fixed.

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    Customer ServiceMaintenanceStaff

    Reviewed June 12, 2020

    I purchased a new town home and Lennar failed to disclose how bad the mice situation is from construction. They also failed to disclose the holes/gaps around the bottom of the garage frames, and holes in the weather stripping in almost all the units in the community resulting in mice infestations in neighboring garages. Lennar customer service has ignored my emails, tried to only communicate verbally without clear resolution, and now I fear an in wall infestation is going to happen depreciating my home's value in the future if these defects are not fixed for my building.

    I tried contacting customer service at the corporate level and my email got passed around to a lot of employees working on this neighborhood As opposed to being handled by management, resulting in them admitting they saw the email and then proceeding with aggressive treatment and unprofessionalism towards me when trying to talk about other unrelated small warranty issues.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsTimeliness

    Reviewed June 9, 2020

    I decided to try Lennar after hearing many great reviews from friends who used them to build their homes. My experience was nothing like I expected. After my consultant quit the company, the New One was not accessible, when he contacted me it was to bully me. He said I had no Choice but to Zoom call my final walk through. Didn’t tell me the date was pushed back, until I asked because he was trying to schedule walk thru same day. When I opted not to have drive through close he said company policy. I had no voice nor choice. Could not speak to anyone else from Lennar and when contacted on Facebook they asked me to explain issue and never read my response. Do not use this company. They still haven’t processed a refund after all this. Very impersonal very unfair. RUN the other way

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    Terry increased rating by 2 stars.
    Punctuality & SpeedStaff
    After a positive interaction with Lennar Homes, Terry increased their star rating on Sept. 25, 2020.

    Updated review: Sept. 25, 2020

    Manhole was opened. Area was cleaned up and some grading done. Grass was planted.

    Original Review: May 18, 2020

    House borders farm field. Field is graded toward our home. Was assured by both Jim and Tim (builders) that the grading would be taken care of and the area cleaned up. It has not. We had a recent heavy rain. Over a foot of water entered our yard. Water poured in from OUTSIDE our fence due to the lack of proper drainage and grading causing part of our NEW PATIO base to be washed out. Lennar said its an "act of God". They are not responsible. The manhole was still left with a canvas catch basin and therefore unable to drain the water. The street drains are similarly blocked.

    The builder is now saying it's because of the farmer and they are not responsible for the damage caused to our patio. If the property had been graded properly, the excess water would have still drained away from the house despite the blocked manhole. Instead we are left with a patio to repair. The manhole is till blocked and the grading still comes toward the house. What are we to do with the next rain and the patio repair expense? According to the builder there will be no quick resolution.

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    Customer ServiceContract & TermsPriceMaintenance

    Reviewed May 12, 2020

    It’s really bad service. They gave us 10 year warranty for everything. Now it’s just 2 year and my ac is not working and they charge me for 2000$ plus for just checking and try to call them they don’t want to talk.

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    Refunds & PayoutsMaintenance

    Reviewed May 10, 2020

    Really so much to say in the 3 years we've been trying to get Lennar to resolve. These are issues they have taken responsibility for, agreed to pay for, but over three years have failed to fix. Easiest to go to ** and see for yourself. We created the website to get the word out.

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    Customer ServicePricePunctuality & SpeedStaffLoan ProcessRatesTransparencyTimeliness

    Reviewed April 18, 2020

    !!!INCREDIBLE how in 30 minutes the LENDER can destroy a family's dreams of owning their own home!!!! We visited Miramesa Cypress because they offered us an excellent deal within our budget, to make the house of our dreams come true, everything looked perfect, the price, the house, the upgrades, area, the community, and the high school.

    We are prequalified with another lender but they recommended us that we apply with their LENDER to get some builder benefits, and as told we applied that same day, during the application process we had two or three special questions about our situation and the LENDER told us that there was no issue and that we could continue and submit the application online as it was. The next day the LENDER contacted me and told me that everything looked very good, and that we will need to send him our documents as soon as possible, obviously it was!! GREAT NEWS FOR MY FAMILY!! I quickly got home to scan the documents, and my very excited daughter started helping me, during that process I get a call from my Realtor saying that the loan was no longer approved.!! Why? I don't know.!!

    Just 30 minutes prior I had spoken to your LENDER and he told me everything was good to go. And now (30 minutes after) the LENDER calls my realtor (not even me) and tells her that there are other clients also interested in the house even though we established that we wanted it about a day ago and we’re in the process of buying.

    Everything was so confusing as I didn’t know what exactly “there are other clients” was suppose to mean, I called the LENDER to ask for an explanation and he didn't answer and of course I did not receive a reply, In the end we weren’t able to get the house. We couldn't to try with our lender because they accepted the other offer.. Maybe, It’s fine to ruin my dreams, but to ruin especially my daughter?!!! UNACCEPTABLE!!!.

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    Contract & TermsPunctuality & Speed

    Reviewed April 15, 2020

    Nice house-floor plan, features, etc., but just to give you a heads up; when sold the house, told it included solar panels. It was in buyer's agreement! Moved in-no solar panels. Told they changed their minds about that subdivision. Had to pay $1,500 for a lawyer to get to them to do it, which they eventually did but taking their time of course. Not cool.

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    Punctuality & SpeedMaintenanceResolution

    Reviewed April 9, 2020

    Before moving in they had to replace sod in backyard due to flooding from three other neighbors yards. They laid new sod over the silt that drained into our yard. Not really fixing the issue just putting lipstick on a pig. Multiple requests about water pooling in our yard and the foundation drainage being bad. All closed with no work done. They just say there is no standing water 48hrs later. Not saying anything about the yard being a sponge like swamp for a week later at best and only if it doesn't rain again. They refuse to fix any issues.

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    Verified purchase
    Refunds & PayoutsStaffLoan Process

    Reviewed April 6, 2020

    I have been in contact with many buyers over the past month that have had a temporary loss of employment with the Covid-19 shutdown. Unfortunately, lenders have not been willing to work with buyers and give them a little more time to qualify or stay qualified for their home loan. In my case, the lender was Lennar and the loan company was Eagle Home Mortgage (a Lennar company) but there are many bad actors. Many companies have a compassionate corporate message regarding coronavirus but in reality, they are keeping buyer's home deposits, making their already stressed financial situation worse.

    Many people do not have the resources to hire an attorney and they know this. But I do and I have already hired an attorney and have made a demand for my earnest money to be refunded. Because of this, I don't need your help but many people do so we would all appreciate public pressure on Lennar and other builders to do the right thing.

    People's homes are being completed with the interior and exterior choices of buyers who can not qualify for the loan until their company is again allowed to conduct business and rehire them. This is no fault of their own and builders and lenders should be more understanding and delay the loan process rather than keeping the deposit and moving on to the next buyer. It seems to be a business model that is taking advantage of the virus pandemic and it needs to stop now.

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    Customer ServiceCoverageTechPricePunctuality & SpeedMaintenanceTimeliness

    Reviewed March 31, 2020

    I purchased my home with Lennar in 2017, the process of getting approved was very smooth however when it came time to close after the home was built the headaches began. On the 1st inspection there were several issues, broken roof tiles, broken window, cracked toilet tank, a water stain from a leak on the roof of the 1st floor coming from the master bathroom to name a few. By the 2nd inspection only half of the stuff was completed but the contractor reassured me that everything was going to be done by closing time which it was on that same day in the afternoon, mind it not even the appliances were in the property yet!

    After closing we moved in right away, within a couple of weeks problems started to come out but the most important a leak on the master bedroom bathroom, the water had damaged the sheetrock and it was creating mold and mildew in the area. I contacted Lennar and they sent someone to fix it, the guy said it was probably the seal on the shower door and fixed everything. Within a month I was calling again for the same problem, this time the guy said it was probably residual water from the previous problem that had cause the issue to come out again, he also said that it could have been the shower pan that wasn't either properly placed or it was too short but suggested we wait and see if this time things were resolved.

    This problem came back yet again and the person who came said that after he fixed it it it was to come back we would have to break the wall to see if there was a leak problem, time after time they were just dodging the problem with easy fixes so that the next person who would come after would have to deal with it. Well this is an ongoing issue, here we are having to pay someone to come and break down walls to figure out what the problem is in order to fix it. It is outrageous for a homeowner who already has invested so much in buying, placing the trust and hard earned money in someone's hands to receive this type of cheap and not well done job. All I have to say is, thank you Lennar. Thank you so much!

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    Reviewed March 25, 2020

    I closed on my new home 02.27.20 and gone nowhere with my home repairs. My mistake was to close on my home before having everything completed but that is on me. Now I just need Lennar to step up and comply. Now with the health crisis, this will be delayed once again and is very unfair to me. This is a new home and I never expected I would have to go through this. Lennar had more than 3 weeks after I closed to correct all issues and did minimal work. My recommendation from anyone is DON'T CLOSE ON YOUR NEW HOME UNTIL YOU GET ALL REPAIRS BEFOREHAND.

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    Staff

    Reviewed March 21, 2020

    Awful, awful experience. They make you think they are there for you. That’s a joke!!!!! They don’t care about you. Buy from someone else!!!! They are terrible. Wouldn’t recommend them to my worst enemy! That’s how bad they are.

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    Customer ServiceCoverageTechSales & MarketingPriceRefunds & PayoutsMaintenanceLoan ProcessRates

    Reviewed March 20, 2020

    Overall I'm generally satisfied with our Lennar built home and community. We did have problems with the AC leaking all its coolant out. But it was covered by warranty and the defective part was replaced and coolant was put back in at no charge. This review is being posted to warn you that a very innocent clause in your purchase contract could cost you big time. Here is the clause see how much you think it will cost each home owner.

    5.5 Association's Option to Purchase the Club. On or after two (2) years from the Community Completion Date, Association shall have the option to purchase the Club from Club Owner (the "Purchase Option") for an amount resulting from (the "Purchase Price") the application of the capitalization rate of six percent (6%) applied to the total annual Club Membership Fees that would be payable by all Owners to Club Owner during the calendar year in which the closing occurs (assuming the Purchase Option was not exercised). The Purchase Option may be exercised by a resolution of the majority of the Board of Association, without the joinder of any Owner or any other person.

    So if a community had 600 homes and and the monthly membership fee was $163.00 per home. How much is the club house going to cost the community. Stand by for a shock. Our purchase price is now around $7,700,000. or about $13,000 per home. The deception is located in the word "application". "The application of the capitalization rate of six percent (6%) applied to the total annual Club Membership Fees." Just what does the word application mean? Stupid me thought they were going to multiply the annual fee by 6% to get the purchase price. My brain never imagined that application actually stood for divide by instead and that's when you get the almost $8 million dollar figure. This price was masked by using the word application instead of divide and there was no example of how much the final purchase price could be projected to be.

    Ever since the true price of the club house business purchase price was revealed for sale signs have been popping up all over the place. The current plan is to borrow the entire $7.7 million from a local bank which at current interest rates would probably take over 20 years to pay off. There is no allowance for future maintenance needs and the bank could deny or call the loan if one of the members of the HOA board had a bad credit history now or in the further. In light of the world of the covid 19 virus the capitalization rate of 6% is completely unreasonable.

    Home owner Association could refuse to purchase at that price but then Lennar has the right to sell the club house to any other investors who could raise the club house fees through the roof in the future. I believe there is a first right of refusal built into the contract along with a clause if the home owners sue Lennar over the club house purchase the Home Owners Association will be responsible for all of Lennar's legal expenses. Win or lose it doesn't matter.

    Currently the HOA board has done some research on the matter. I don't know what they are going to do. So as I have stated I'm pretty happy with our home and things have been fixed when things broke and we have a very nice home. But beware of club house purchase option that may be in your contract. It can cost you lots more than you think.

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    Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedMaintenanceStaff

    Reviewed March 4, 2020

    No company can stay in business very long if all they know how to say is no!!! We thought we had a very pleasant experience when we went in to talk to the sales person. While we were there a man came in to inquire about the color of his house. We asked about that because we thought he should have picked on already. We were informed that Lennar picks the colors. I exclaimed that we didn't want a brown house. There were only two of the approved colors that we liked. One in particular which was a taupe color with teal shutters and doors. Since those are the colors I want inside, it was perfect. Also, my mom, my husband and I never agree on anything like that!!! We were told by the sales person that she would do what ever she could to get the colors we wanted and had me write them down.

    She said she was going to a meeting that Monday and would inquire. She also said that the building people have not liked when she asked before but since she doesn't do it often she would ask them. Also, she said that we should go into contract in December for them to start building in January. And that she would try to get them to close in November since that is the end of the fiscal year for them and she would be able to get closing costs and upgraded flooring for us. 6 months later and we just signed the contract. They refuse to change the color of the house to one of the other approved color pallets (by the way, I am a designer so color is incredibly important to me!) They are trying to tell me that the color of the house is part of the permit.

    I deal with the most strict districts for permitting and have never heard that the color of the house is required for the permit. Also, If I can change the type of flooring still, how come I can change the color of the house!! I think this information is not truthful! Also, only part of the closing costs were covered and no flooring upgrade!! Also, if we want to change the flooring to Luxury Vinyl, it was 40k to do that!!! Ridiculous!!! The company I work for would have done it for 21k, to bad I'm moving to another state. They only offer 2 colors of cabinets(which are completely cheap and the only convenience they include is a trash cabinet) and 2 granites and 2 quartzes.

    That is it for anything you can change (also, the backsplash). Be prepared for bottom of the line materials in every way. The tub and shower are plastered with cheap vinyl (no tile), the standard flooring in wet areas is sheet vinyl, cheap carpet everywhere else! I foresee spending at least 100-150k to fix this house! You might be wondering why I am still buying it. We are moving to Vegas with my mother and they have a NextGen suite model that lets her (and us) have privacy. She will have her own kitchenette, bathroom and laundry! There is only one of those on the market in all of Vegas right now for resale and it is in Henderson, we want to be in north Vegas near family. We also don't want to wait another year and be stuck with the same issue!!

    If you don't need the nextgen, save yourself the headache! I spoke to a custom builder earlier and it is about 100-150k more to build with him! Had I realize all of this, I would have started that process. It is too late in the game for that now since our houses are already for sale! I hope they are happy, I will be posting this everywhere I can!!! I hope I have helped you to make a better decision than I made!!

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    Reviewed March 4, 2020

    Beware of Lennar homes they DO NOT offer any options to their cookie cutter new construction homes in Florida. I gave them a deposit and changed my mind the next business day and they refused to return my $2500 deposit money.

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    Customer ServiceCoverageTechPricePunctuality & SpeedMaintenanceStaffEase of UseTransparency

    Reviewed Feb. 19, 2020

    I purchased a Lennar home in April 2017. Two months after living there the face plate off my dishwasher broke off. I called their customer care guy who said he didn't know how what happened and said he couldn't fix it. Then my dishwasher completely stopped working. Their customer care guy was very busy with all the other Lennar homes that have been built in our very large housing development so he assured me he would get to it even if it went past the year warranty. We had a good working relationship and I trusted him because he had fixed the other walk through issues.

    My year expires and I continually call him with him finally coming over to tell me that he doesn't know why that has happened and that they will check with his subs and see if he can troubleshoot it. This goes on for months and I get tired of not having a dishwasher in my brand new house. I call GE because that is who Lennar uses for appliances. The technician come out and tells me that the face off my dishwasher fell off because it was installed wrong (attached his explanation). He said it was not centered correctly so every time we closed the dishwasher it was hitting the face against the sides of the cabinets. Then he checked for power and said it was completely dead and it was getting no power to the appliance.He said it was electrical and Lennar's subs had not installed it correctly and that he couldn't get behind the wall to see it. He wasn't an electrician so he said it was probably the panel defaulting.

    The servicemen then tested the appliance to see if it was defective at all and it was completely functional. He plugged it in with an extension cord in another outlet in the kitchen and it turned right on. He even looked at the breakers to try to troubleshoot it further which wasn't his job. He recommended that I get a hold of Lennar and have them fix it since it was very apparent that none of these issues were my doing. He felt bad about charging me the $175 fee just for coming out.

    Once again I contacted them and was told that GE was the one that installed it so it's their problem. I explained that it was their sub for appliances and I bought a new house with a dishwasher that doesn't work. I even showed him the statement from the GE serviceman that he gave me and he continued to blame them. The GE product works. It wasn't installed correctly so the face broke off and the electrical behind it doesn't work that Lennar's subs did! He then told me he would look into it and every time I message him he ignores me. Now when I want to use my dishwasher we have to run a long extension cord to the other side of the kitchen to get power to it.

    As this all continues to transpire my bathtub faucet falls off so we only had one shower for 2 months because the customer care guy took forever to send me the model number so I could use the warranty to replace it. I then had to pay someone to install it. Shortly after my kitchen sink faucet fell off with the same response from their rep. I just got the model number yesterday and I have to now get a hold of Moen to order the product which takes about 3 weeks to get.

    I am a single mom so to have to deal with all this has been difficult and expensive. I bought a brand new, very expensive home so I wouldn't have to deal with all of this. The home I owned previously for 17 issues never had these issues so Lennar has been a huge disappointment. I wait all this time to post a review because they kept saying they were going to help me but they were just putting me off. Even when I told them I had no other choice but to post a review, they did not respond.

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    CoverageTechPriceMaintenanceStaffRatesResolution

    Reviewed Feb. 16, 2020

    Lennar charges name brand prices for knock off products. Been in my brand new house less than 2 years and already had roof, water, floor, beam, bathroom issues. Lennar doesn't stand by their houses. I have submitted well over 10 service request. The shingles on my roof were poorly installed and now I have significant water damage upstairs and they won't fix the issue even though area manager Eddie said he would. My son's bathroom has had issues with the plumbing. Even the plumber told me it was installed incorrectly and my son has warped wood and cracks and possible mold because of water that had been sitting and Lennar won't fix it now even though I had this issue once before. My son's health could be at risk aside from him hurting himself and the issue only getting worse but they don't care.

    My floor is already separating downstairs and they told me that I would need to re-caulk the whole floor whenever this happens. Less than 2 years in what I thought was a brand new house. What do I have to look forward to for the next 28 years. Don't buy a Lennar home. You will regret it. The area manager Eddie said that the director of construction Jared said they wouldn't do the repairs but Jared hasn't talked to me or come to see my issues. Lennar won't even step up to you. They send the poor middle man Julian to do their dirty work. Lennar uses cheap contractors to build your house. That has been told to me by the good contractors that they had to send out for some repairs.

    Lennar is a nightmare. I would never wish this headache and tears on anyone. We work so hard to get our first home only to wish we never met Lennar. I am not asking them to rebuild my house just to fix what they did wrong. I am going to fight for my right as a homeowner and what should be done. Lennar just wants your money and sleeps fine at night knowing the crap houses they are building. They don't care about you as a person only the body that is buying their cheap built houses. I don't even feel safe putting my kids upstairs because I don't know that they are secure or exposed to mold. How can Lennar put their customers, their homeowner through this. Reputation is everything and for me they are a waste of time.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 15, 2020

    Such a disappointing experience... Spent $400,000 on a home that’s just junk construction. Our home wasn’t finished on date of closing so we constantly had trades in our home finishing work. Six months later we continue to have issues. The quality is just so poor. Customer service is SO bad so when you do have an issue you won’t get much help. Do yourself a favor and stay far away from this builder.

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    TechPriceStaff

    Reviewed Feb. 11, 2020

    The process of helping my client purchase a Lennar home has been unpleasant from the beginning. The representative was very aggressive in getting my client to sign a contract for a home that she estimated to be completed around the end of February. Then when the estimated date had to be pushed nearly two months due to a supposed failure to acquire permits, we were told that Lennar can take up to two years to finish the home and still be inside their obligations. However, the contract specifies that my client would be expected to pay $100/day if he were to delay the closing even one day.

    The contracts are overwhelmingly slanted to protect Lennar and give individuals little recourse if they make mistakes that cost the buyer time and money. I would highly discourage purchasing a home directly from Lennar. Resale contracts provided by licensed Realtors are designed to EQUALLY protect both parties. If you must buy a Lennar, buy it from someone in a resale transaction. DO NOT BUY A NEW CONSTRUCTION!

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    Lennar Homes Company Information

    Company Name:
    Lennar Homes
    Website:
    www.lennar.com