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Reviewed Oct. 30, 2017
Horrible sales and construction... Wish I read these reviews before buying. Though their customer service is better it's not of much help with initial mesh up and pain we had to go through just because after signing contract you don't have any choice left.
Reviewed Oct. 28, 2017
We purchased a home from Lennar and moved in September 2016. We had problems beginning with our final walk through. Repairs were not made based on our final walk through and to our surprise the individual we had been working with resigned less than a week after we moved in. We were then introduced to an individual named John and he has proved to be the most difficult, incompetent, and rude Lennar rep. From day one John refused to be an advocate for us in getting repairs fixed that should have been done after final walk through. He couldn’t even find the final walk through paperwork outlining our repairs.
There were areas that required painting, stone in our fireplace that was chipped, wood in our baseboards split, chips in our kitchen backsplash and his response to me was we needed to wait for our one year repairs. Through our first year Lennar and John have refused to put the customer first. At our one year walk through any and all repairs were met with “sorry that isn’t under warranty.” Last night I reached out to John regarding stone that has fallen off the front of our exterior and his response “sorry you are past your one year warranty.” Lennar- what happened to quality workmanship? What happens to ensuring the customer is satisfied? What happened to ensuring you employ individuals who are kind in their responses? Why must everything be a black and white answer?
Reviewed Oct. 21, 2017
In 2013 I had a water leak in my living room. I covered the cost. Today 10/20/17 I get home from work. I go to switch light on and water is leaking from switch. The paint is bubbled, water spot on ceiling and about a foot from switch another water spot. The carpet is saturated. I call Lennar CUSTOMER CARE. BIG WASTE OF TIME. I turned off water because we started hearing water running. My house payment is about 80% of my net. Not sure how this will be fixed. I thought I had a quality home and would not have to worry about events like this for at least 10 yrs. Provided one image.
Reviewed Oct. 19, 2017
I purchased a new home build from Lennar. Prior to the close of escrow I did a walkthrough on the home, tagged areas that required repairs and attention. Upon the close of escrow and moving in many of the repairs were still not completed. I was informed that they would be made and that I would be allowed 30 days after move in to compile a list of additional items/repairs/adjustments that may need to be done. Since closing and moving in, it has been difficult to get my representative, Bryan, to schedule the repairs.
Appointments were made and I was not notified. Workers would show up unannounced. I have continued to have an issue with ongoing grout and tile repairs. They silicon grout being used to "fix the cracks and holes" is not the same color (dries darker than the grout). I paid out the nose for the upgrades and the half-** attempt to make repairs is unacceptable. I will not settle or be told that this is what they use and deal with it. I have also had an issue with representative using an electronic signature of mine back in May 2017 to "sign-off" on repairs indicating the issue has been resolved to my satisfaction. I have had no contact with this representative by email or phone since early September 2017, but he manages to use my electronic signature to sign-off on the repairs. Sneaky and dishonest.
I could go on-and-on about the issues with my home and the other homeowners I have grown to know in the community experiencing the same/similar issues. Warning, do not close escrow until all the repairs are done. Once they have your money they are onto the next home to close. Also, when the representative tells you that a survey is going to be sent and that anything less than a 10 would result in the loss of his/her bonus, be honest when completing it. Do not let the fact that the employee will lose out on the bonus. The simple fact is, EARN IT. Do quality work, provide great customer service and you won't have to beg homeowners to give you 10.
Reviewed Oct. 13, 2017
I bought a Lennar home a little over a year ago. The home was brand new. Now the A/C is freezing up. During the hurricane, I filled the tub up with water and my kitchen ceiling started to leak! I contacted Lennar and explained that a new home should not have these problems. All they did is send me a copy of the contract that states I only have a 1 year warranty! So now I find out that many homeowners are having the same issues. I was also told by someone that use to work for Lennar, that Lennar does not fill the A/C unit with enough gas, in to save money. At this point it's on me. But if you buy a Lennar home, before your year is up, make sure you check everything, including the gas on the A/C!
This is the response I got: "We understand that Raul, your customer care representative, contacted you about your recent service request for your home. As Raul indicated, your home is no longer covered under the Lennar limited warranty. We are sending this email to you as a notification that we will be closing this service request at this time. If you have any questions or need further assistance, please contact customer care limited warranty at www.Lennar.com and select “Contact Us”. Thank you for allowing us the opportunity to serve you."
Reviewed Oct. 9, 2017
I bought a brand new home from Lennar 2 yrs ago & since we moved in it has brought us nothing but trouble & more trouble every day! There’s flooding in the front, side & back of the yard & it takes forever to get someone to look at it & fix it! The AC is just terrible! We have replaced a lot of the parts. Every few months something is going wrong with the AC, it has flooded my living room which is right below the AC storage room. It has caused me so much money fixing the damages caused by their faulty AC/installer.
Reviewed Oct. 6, 2017
Basically you spend about $250,000 on a home and they promise energy efficient homes and they actually fall extremely short for energy-efficient homes. I have found out since purchasing my home that the AC unit in my home is not the right size for the square footage that goes in my home. They said that is incorrect information. They stand by it but my house is hot so I called the manufacturer of the AC unit and they confirmed that it is for an 1800 square-foot home not a 24+ square-foot home. The roof is sinking and no one has fixed it. The warranty people are so uneducated it's not even funny that we have to deal with some of them. So prior to buying a home in this neighborhood make sure you get an independent air conditioning company and independent home inspector To inspect your home.
Approximately 40% of my insulation was not added to the home. That means that the building inspector For the City of Zephyrhills just gave them the OK without going into the attic to see if there was sufficient insulation. Yes, that is correct you cant even trust the city of Zephyrhills to properly do their jobs either. The building inspector was supposed to go in the attic, check the insulation to make sure there was sufficient insulation in the attic and sign off on it. He did sign off on it but after he signed off on it we had 20 bags of insulation added to the attic for insufficient insulation. I have had three AC companies come to my home and say that the size of the AC unit that's in my home is not big enough. This includes two employees from Bayonet Heating and Air-conditioning. Their own employees said the units were too small.
I have also spoken to several Lennar employees and they have told me personally in confidence that the units are too small to cool down this home. I can tell you that I'm not the only homeowner in this neighborhood that is experiencing the same problem. Drive around this neighborhood and ask for Frank and I'll gladly show you what's going on. I will try now not to give them any star ratings because they dont deserve one star rating. One thing I have learned is that when somebody begged you to do a survey from Lennar dont do the survey. After the survey is when they stopped answering my call, stop fixing things.
I felt bad a little bit for the guy because he said he wanted to win a contest so I gave him a 10 rating. He did not deserve a 10 rating. He deserved a sub zero rating! After all this is said and done the personal attacks started against my disabilities by the same person that I gave a 10 rating to. I'm a disabled veteran and he made fun of my disabilities. Not even their corporate office will return calls even on the personal attacks about my disabilities. Their corporate office is too busy pumping homes out they use the lowest grade builders the cheapest builders to get these houses up as fast as possible so they could sell them for as much as possible hoping that no one will notice all the issues prior to the one-year warranty expiring on the new home.
Reviewed Oct. 6, 2017
Do not purchase a Lennar home, the construction is terrible. The customer service is even more terrible. I have a new home which had mold problems. The paint is cheap and comes off. The ceiling is cracking and only 8 months old. Nobody really seems to care enough to come out and do the warranty work. Turned in a list in June and still have a lot of problems. Buyer beware.
Reviewed Sept. 1, 2017
When I 1st purchased my house from Lennar I thought I was buying great quality homes with zero problems plus since I was buying a brand new home I also expect it not to have any problems with the structure, materials and quality. Now after investing a lot money in getting this property I have been having Mold problems in my daughters Room and attic. The 1st time I saw the mold signs more than a year ago I thought It was not a big deal and decided to clean it with CLOROX but over the past year the mold problem had increased substantially to the point there is mold mites all around it. I'm so frustrated because I shouldn't be dealing with this type of problems too soon, I feel like my investment was not worth it at all.
Reviewed Aug. 25, 2017
Lennar homes are installing AC units that are under size for the square footage of the homes. I have a 2200 Square foot home and using a 2.5ton unit. My AC runs all day and doesn't stop. This is a new home. My home should have a 4 Ton unit but a 3.5 Ton would be better so that it can cool the home and shut off for a little while.
Reviewed July 29, 2017
They don't even deserve the one star! Long and short of it... Inspection Items... 7 months later still not completed/looked at. I had to imitate the inspection as it seemed once we closed Lennar forgot who we were... In waiting to be contacted I noticed all the items needing to be fixed:
The carpet in the master bedroom has a noticeable seam that when the carpet guy came to look he said he needed to get someone to move the furniture to get it fixed and he would speak with Lennar about getting that approval - 7 months later... still no word. My refrigerator, that was part of the “Premium Kitchen Upgrade” freezes items placed against the back of the unit, also makes a clicking noise... No one has ever shown up for this. The door jamb for the master was never painted.
There is a noticeable chip in the marble by the makeup vanity in the master bath. There is a spot of something coming thru the ceiling over the bed in the master. There is a nail or something coming thru the ceiling over the couch in the great room. There are two chipped tiles in the great room. The last guy that came out to fix a chipped tile used the incorrect color grout. The grout is pitted from the front door thru to the arcadia doors, that is the worst part of it however there is pitting all over the house and now it seems to be cracking along walls.
Drywall by the garage door has been dented from day one. The sink in the master bath has a chip. The lights in the master bath are crooked they need to be straightened. The doors are off/sticking throughout the house. The front room the window is not sealed tight after a dust storm there was a pile of dirt on the window sill - that can't be energy efficient. Some of the faucets in the bathrooms throughout the house do not have the hot and cold indicators. The toilet seat in the 1/2 bath (guest bath) is coming loose. The hinge needs to be pushed in periodically to keep the lid from coming off. The door in the 1/2 bath is not sealed - I can see sunlight along the right side (the side with the door knob) towards the bottom - again not very energy efficient. The water pooling on the front entry and back patio. The tree in the front yard is hanging so low it hits the sidewalk, so much for included landscaping.
The blower on the AC is so loud that we need to raise the volume on the tv about 5 clicks to continue to hear what we are watching when the AC kicks on... I've gone back to the model homes on 107th Ave and sat there, that blower hardly makes a sound - the volume of the blower placed in this home is not the same - if it can’t be fixed then the AC should be replaced!
The pantry door is missing a bumper. It hits the fridge each time it is opened, I suspect a design flaw. Door bumpers are missing throughout the house, doors hit the walls. Chipped woodwork in 2nd bath by the tub. The counter top in the 2nd bath is pulling away from the wall, the corking along the wall is cracked. I would like someone to get me a copy of the warranty for the cabinets - I am curious about what they recognize as a defect, these "upgraded" cabinets are a waste of money. I am kicking myself for paying extra for this garbage. The "rep" tells me something is recognized as a defect from 3ft away - I can see the dents and dings from across the room! Light bulb flutters from the day we moved in, I was told someone would walk one over that day... 7 months later - I want the freaking light bulb! Not sure where they started walking from but it wasn't the work truck up the street.
Reviewed July 12, 2017
Our three main issues: WORKMANSHIP: Lennar did not complete a 1 year inspection nor will they honor the 1 year warranty on workmanship. My home has issues with the flooring and subfloor. Although my husband initiated requests to schedule the inspection, in 2014 prior to our 1 year expiration, Lennar never honored the request. The closest we have come to cooperation was that they finally agreed to come out, with my husband taking a day off of work. He waited over 6 hours for the Lennar rep who did not show up when promised. After multiple attempts to follow up, we keep getting the runaround, passed off to someone new and every Lennar rep's initial response is to push back because "it's past the one year period." Yeah, I know, we been trying to get this done for going on THREE YEARS!
PLAYGROUND: During the sales process we were told by Beth Hoggard that the current play area in The Meadows at Ravenstone was not the "permanent" playground and that the sad little slide and swings were "temporary." We were told that the final play area would be larger with more options. POOL: We were also told that a neighboring Lennar development, Sherron Farms was planned and that we would be able to join the Sherron Farms pool & clubhouse since we were also a "Lennar Community." Now the story has changed. I can WALK to the clubhouse/pool in progress for Sherron Farms but we are only allowed to join a pool that we would have to DRIVE to get there.
Reviewed July 11, 2017
First, the toilet tank connection broke and flooded our first floor. After a week of hounding them, they came out to fix it -- and ripped out the bathroom and closet nearest. They left plastic partitions to keep us out of the area while it dried. Then they forgot about it for 3 weeks. Only after hounding them did they remember to come back and remove their machines and the plastic. After another few weeks of hounding them, they came back and fixed the walls and fixed the toilet.
When building the house next door, they broke our water line. When I confronted them about this, they told me that we should "deal with it, this is a construction site", despite the fact that we had moved into our house some 4 months previously. Water was out for over a day. At the same time, they broke the water to the sprinkler system, which they still haven't repaired, over 3 months now, despite repeated requests.
The grouting job around the master bath is substandard. Some areas don't even have any grout, and the areas that do show that the grout has cracked away from one side. They refuse to fix. The kitchen and bathroom faucets in every room leak around the faucets when you turn water on, they refuse to fix. The kitchen hood was not hooked up to the outside vent before they installed the cabinets over the top of it, so that it was blowing air into the house, rather than out the vent -- they did fix this. The carpet was not nailed down on the staircase, so it began to slide, quite noticeably. They refused to fix.
Reviewed June 21, 2017
I moved into a new home - Executive home late November 2012. Since then I have had nothing but problems. Tiles cracking left and right, the same ones had to be replace three times before they used a membrane underneath. Many houses in this development had the same issue where Lennar had to replace ALL the flooring. It was a hush-hush issue or I would've made more of a stick since my tiles still are cracking and now they won't do anything about it. I had a roof leak in 2013 and now a second roof leak two weeks ago. Lennar states it's not covered under the 10 year warranty, and in the email Lennar responded, stated that I only had a one year warranty on it.
Have had electrical problems where my breakers would pop when I turned on lights - this went on for over a year. My AC unit was installed wrong where the air flow is not dispersed evenly in the house, so only one side actually gets good ac. Had them come out - Lennar did nothing. Within the first three years had to replace the dryer - stopped working; the dishwasher - stopped washing; the washing machine - started to leak on the floor. Before the roof was leaking, I was sending in a complain about the grading slant that runs "into" my patio where mold builds up. The last two years my health has declined, and now I have a small pond every time it rains behind my patio because of the grade.
Then the roof situation started to leak and the experience with Lennar has been the worst. They advertise that they produce a quality product, and that they have an awesome warranty that they stand behind. They have wiggled all around it. It was POOR CONSTRUCTION when built. This is the second leak 10 feet apart from the first one. Lennar and the Roofing Company needs to take care of this problem. Neither will take responsibility for their poor workmanship. I would NEVER buy from Lennar again.
Reviewed June 15, 2017
I am a single parent, work full time, Veteran who utilized VA home loan to purchase my first home. We had regular pest control set up within the first week of moving in. (Dec 2016) We have two dogs, both are on oral flea/tick meds and UTD with all shots. Fast forward to mid-March. My daughter noticed two small bugs crawling on one of the living room interior walls because it was only two, I didn't think it was a big deal. I grabbed paper towel sprayed with raid and got rid of them. A week later we saw another one on my bathroom wall. Still, just one, no big deal. April 22, I was out in the backyard picking up after our dogs and noticed an enormous amount of tiny bugs that jump, all over the backyard. Majority were directly behind the house. We don't have landscaping, but there were weeds growing at the time. The entire front yard was still covered with original mulch laid down by the builder.
Initially, I thought they were fleas because they were jumping. That evening, (Sat Apr 22), my daughter noticed them inside the house, along the floor in front of the sliding glass door. When I further inspected, they were crawling on the wall, crawling in and out of the gaps between wall outlets and drywall and on the windowsill next to sliding glass door. I tried to spray them with raid, and that did nothing. I went to the store to get flea/tick spray and Ortho Home Defense for outside and that did nothing. I ended up vacuuming what was there, only to find that more had crawled in within the hour. That night, as we were about to go to bed, I noticed them on my bedroom windows. My daughter noticed them on my pillow and blanket at the foot of my bed.
That night, we packed a bag and stayed at a hotel (Apr 24). I had our pest control come treat inside and outside the following day for what I thought were fleas. That did nothing. I began to research especially since neither of our dogs have fleas and just to be safe, I went to our Vets office to get a topical flea med. Come to figure out that we have Springtails. I called our pest control the next morning and left work early so they could treat our property/home again. No success. After doing more research on how to get rid of them, I began to reduce moisture in and around the house. Turned off water source outside, raked back mulch away from the house, monitored humidity inside, bought dehumidifier, vacuumed and cleaned with bleach daily. I spent over $1000 in hotel fees after just 10 days of dealing with this.
I have spoken to several pest control companies who have all said the same thing; wait it out, they're seasonal. Or, they can treat but can't guarantee to get rid of them. I contacted the warranty maintenance point of contact and was told to submit a work request. One week later I get an email stating that Pest control is not a warrantable item. I sought help from my realtor who referred me to contact two lawyers.I was told to stick with pest control. Since Apr 25, (now is Jun14) I've had 7 pest control treatments. We've stayed at friends houses that live 20 mins away or even slept in our car, in the garage. I had two separate pest control companies treat, both technicians think that they are coming from under the foundation.
After 5 weeks of this ongoing issue, not having slept in our own home and 7 pest control treatments. I have laid out pest sticky pads along all windowsills and along the ground in front of sliding glass door. You can see the amount of bugs still coming inside the house. I spoke to Fair Housing Commission of CA and they referred me to seek legal action. I wrote a letter to the maintenance point of contact and also sent it to the Director of Construction with everything I've done up until this point. The next day I received an email stating they will seal up the gaps of wall outlets, send a pest control company for a one-time treatment and do the 30-day inspection repairs that still haven't been completed. The repairs for the 30 day TLC have been done.
Today, I had a scheduled timeframe given by the builder of 12pm-4pm. I work overnight so I stayed awake to ensure I wouldn't miss the appointment. 4pm comes and no call/no show from pest control. I contact the builder and was told they were running late, that they could be here in 20 min. (this is at 4:39pm). I replied and said, no, the sched time was 12-4. I made sure I was up and available. About 5:05 the doorbell rings. It's the Pest control. I still haven't slept and still have to try and get sleep for work tonight. I allowed them to treat. However he only treated outside and told me to go buy a fogger for inside.
I am beyond displeased with Lennar. I am fearful that because these bugs are seasonal, we are going to have this every year or after it rains. I can't afford to be displaced from my brand new home. Aside from our infestation, our 30-day Inspection was done in late Feb 2017; we moved in Dec 1, 2016. Those repairs from that 30-day inspection have just been completed today, June 14, 2017. We also have hairline cracks in the stucco on the bottom corners of the most windows, inside and outside. There's a cargo strap hanging from the bottom of the stucco on the side of our garage. A crack in the driveway which I was told was going to get filled in, but hasn't. I wished I would have heeded the warnings from the bad reviews I've read about Lennar. Save your money and buy elsewhere. I am losing my mind with this bug problem and a home I am paranoid to be in. DON'T BUY A HOUSE FROM LENNAR.
Reviewed June 13, 2017
We closed on our new construction home February 28, 2017. During the walk-through we could not believe the 3 car garage had a crack from one stall all the way to the third stall. Lennar told us the cracks were within industry standards. The same with the covered lanai in the back of the home. Huge crack from front to back. After moving in, we noticed several other problems with the house. The sliding glass doors did not operate correctly. The garage door openers did not operate correctly. A palm tree is dead in the front yard. The exterior water faucets do not operate at all. It's like pulling teeth to get someone who really cares to come out and fix these problems. DO NOT buy a Lennar home.
Reviewed June 8, 2017
We went through the process to buy a new home from them at the housing known as Landera in San Antonio Texas. We got rejected during the process. We laid down $500.00. Earnest money down. The check cleared the bank in 8 days. After our loan was rejected during the process we were told we would get the refund within 8 weeks. Now it's 12 weeks and no refund has been issued. I posted it on social media and was quite disturbing how we found out we are not the only ones they did this to.
So we made report to the BBB and found there are many reports made about the same thing. They have no right to keep the money. If this is the way they are we can only imagine how shoddy their homes are. DON'T LET THEM RIP YOU OFF LIKE THEY DID US AND MANY OTHER PEOPLE. We have started legal proceedings against them. QUIT RIPPING PEOPLE OFF. PAY THEM WHAT YOU OWE THEM. Bottom line. If anyone reading this had the same problem get a lawyer.
Reviewed June 8, 2017
We purchased our house here at Lennar at Caroline Hills (Jacksonville, FL). We were just looking for potential houses since we just moved here from San Diego and we still had a lease that time. When we walked in, the consultant was very nice. We told her we still have a lease but we're checking the area so we know where to buy once our lease is done. She said Lennar will do the lease buyout. And if we purchase that day we will have a low interest rate and Lennar will pay the closing cost ($13k). See thought we got ourselves a good deal. The consultant took a copy of our lease from our landlord. She said she already spoke with the property manager and that the lease will be taken care of.
Fast forward one month later. She said Lennar won't pay the relisting fee, and the lease buyout only covers the prorated rent. I kept asking her for the lease buyout agreement. I didn't know who else to contact so I posted in their Facebook account and I received a call. He said he will review our contract and get the said of the consultant who was helping us. Guess what? The lease buyout was denied by Lennar because they gave us low interest rate and paid for closing cost. We were NEVER informed that they won't cover the lease buyout.
Now this consultant said we should be thankful because she got us a deal. We have a meeting on Monday, but she texted me and said nothing will be settled. The way they do business is NOT transparent. After you close the house they won't honor their word. I'm really shocked about this. I have all her text messages assuring me the lease will be taken care of. When I called the realty company that managed the house we rented they said Lennar didn't respond to the lease buyout they sent. We were telling our friends and co-workers about Lennar and how they will take care of their lease if they bought a house, but now they just lost potential clients because NO WAY we are going to refer them after the way they treated us. We were so trusting but they betrayed our trust.
Reviewed June 7, 2017
Lennar Homes, new home 8 months old surface cracks in the stucco all over home 5 places. Made an appointment and the inspector came a day early at 8 am. No advanced call. Look at all the cracks and said "we do not fix those not covered under warranty." I explained that our neighbors had the same problem and their cracks were fix. He said he did not care about their home just mine. Both built by WCI home builders. Lennar bought WCI about 4 months ago. This guy looked unprofessional with a stick on name tag. I asked him how long he work for Lennar Homes and did not answer me. DO NOT BUY AN LENNAR HOME. Check reviews first. Terrible reputation. WCI was a good home builder until they were bought out. Now stay away from WCI HOMES and LENNAR.
Reviewed June 3, 2017
We placed a deposit on a Coach Home at Bonita National in April 2017. Before the 15 day period, we canceled. We were told the deposit would be returned in 2 to 3 weeks. Still, no check after more than 6 weeks and the agent won't return my telephone calls. Beware of this company.
Reviewed May 24, 2017
We purchased a home in late January 2017 and had a couple issues at move in, but, they were resolved and I thought it was no big deal and then I got to know the HOA! What HOA? They are non-existent! Our neighborhood is full of violations and no one is sticking to the rules. Now, I don't know about you, but, when I pay $400,000+ for a home, I don't expect my neighbors to grow corn in their side yard next to the sidewalk on a corner lot! I have presented an entire list of violations to the HOA and was told basically... tough! The homeowners are livid! And worst of all is that half the community is still not built, so we have another year for individuals to place more violations in their yards, eg. statues, hideous artwork and little signs stuck in the ground of dogs pooping saying, "Please don't poop here". This community is not the community I dreamed of when we bought this home. I expected the HOA to do its job and protect my investment!
Then to make it worse they tell you that you have to pay 3 months upfront to Lennar for the HOA (Campbell Property Management of Lake Worth). You think it is going for the first three months of your HOA... oh no, it goes to Lennar to line their pockets! You never see a dime of that money. We are paying for a non-existent HOA who lines their pockets with your money and does NOTHING in return! I can't wait for the builder to leave this community. Sad part is... what state are we gonna have to dig ourselves out of?
Reviewed May 11, 2017
We bought a new Lennar home in Menifee, California. About a year in numerous nail pops appeared which they came out and fixed. However when the painter showed up more nail pops had appeared and I waived the painter off and called the drywall guy. I was told that this was a one time deal and and that I had already had it done. After contacting my Lennar rep the drywall person was sent back out and pops patched. Well again more pops have appeared. Since the drywall guys are here to texture the work already done they have agreed to address this. I have no doubt more will appear and I will be responsible for them as it's been made very clear this it and future work would have to come out of Lennar's pocket. Really?
So I get that screws have replaced nails to save money but this is ridiculous. These nail pops appeared to have no specific gestation period and randomly appear. I believe this problem falls squarely on Lennar's shoulders and I should not have to incur cost when you consider what it cost to purchase our retirement home. And buyer beware as the same policy of one time deal applies to exterior stucco cracks.
I get there is a settling period for a new home as this is not our first rodeo. I did believe that Lennar should be more forthcoming when purchasing and divulge potential one time problems. Lastly when the workers come out they will only do what you show them. They do not inspection themselves as I found out the hard way leading to incomplete work that required several follow up visits and extreme inconvenience. FYI, we bought our first home in the early 90's and this is our third and hopefully final home. None of these nail pop and stucco issues occurred at our previous homes.
Reviewed May 4, 2017
I purchased my house in April of 2009. During the first year they had to fix unfinished drywall in the shower, I have cracked tiles in all rooms where there is tile. They continue to say it is normal wear and tear however it was showing up within first 30 days and they covered it with grout, which tells me it was cracked when it was installed, they never fixed it and it continues to worsen. For the first several years our neighborhood was infesting with these bugs that would be in the sinks, bathtubs and backyards. They only came out at certain times of the year and have finally went away after years of treatment.
The a/c and furnace has broken several times within the first couple years and the HVAC people I had service it noticed they soldered for the wrong type of pipes (which only took 3-4 years to notice). The landscaping was horrible. All trees they planted either never grew or fell over after they got a certain height because they were not properly planted. I have cracks in the ceilings, crown molding/chair rail. The water heater broke within the first two years. The wood trim on the rails and front of the house look rotted out. That is just a few of the issues. The general response you get back from Lennar is that it is normal home maintenance. I do not know how they continue to sell homes. I was a first time home buyer that was suckered, can't wait to sell it and find a new home builder.
Reviewed April 15, 2017
Thinking about buying a Lennar Home? Think Twice! Let me share my experience with you! The Dream and Trust phase! Relocating to Orlando was a very exciting time for us. Our daughter lives close and we were excited to find a home close to work as well as brand new in a gated community. The home was very nice and with a conservation lot. It was perfect for us. Our salesperson took the time to point out our back property line and all the features the house had to offer. She even told us that Lennar was going to come in and level off some of the land behind the house to give us some more backyard space before they finished up in the community. They said they were going to be finishing up in the community shortly and the house would come without a lot premium that normally ranged in the 30k to 50k range. We felt like we had struck gold!
Reality begins to set in!
We attended a house warming with some of our new neighbors and learned that Lennar Homes had a pending lawsuit or legal action against them regarding the swale located behind some of the houses along our street. We were a month into our new home and didn't think much of it at that point. We loved the house and were enjoying getting settled into Orlando.
In December of 2015 we approached several pool companies about building a pool and the cost associated with it. We got several bids and selected Artesian Pools, a local favorite and well respected pool company in the neighborhood and Orlando area. They came out and did an evaluation for us and informed us that the drainage swale behind the house needed a 10 foot setback. The area for the pool was very limited and the setback came up to within 7 feet of the house. They drew up plans for a very compact pool and at one point it was 2 feet from the house. I approached the HOA and showed them the plans. They told me that I should wait for a couple months as Lennar was going to vacate the existing swale and fill in the backyards of a dozen houses making the backyards larger and more usable. That was February 2016.
In March of 2016 we received the attached letter from Lennar describing what they were going to do and they needed our consent to proceed. We were still very content at this point and decided it would be OK to wait a few months to have the area we needed for a proper sized pool. Lennar begins to show its true colors to its homeowners!
The next year turns out to be a roller coaster ride of misleading information, unverifiable processes, lack of communication, and a continual feed of "we are doing our best to make this happen" rhetoric. The county had all of the approvals complete by October. That seemed like a long time to me but I wrote it off to red tape of government procedure. I was frustrated but felt that we were closer to the end as we only needed 12 mortgage companies approvals to begin the work. After all, the property values of all of the homes were going to be increased and we were told by Lennar that work had already been done on several of these.
It began to enter my mind that Lennar was not going to be making a sale with this project and it represented 100% expense to them. Why would they be in a hurry to spend the money to make this happen? I began to wonder why they would do it at all if there was not a legal press or something making them commit to this project. I began to question the real concern for homeowners who had spent upwards of 300k for their homes. It's now March 2017 and we still need 9 of the mortgage companies to approve this work that will add value to all of the homes.
It seems very cold and uncaring of Lennar Homes to #1) have known of this issue since before we bought our home in 2015 and not disclose that limitation in our sales presentation. (Yes, it was in the plat diagram that was presented at our closing.) The lesson for me here is to make a closing last 10 hours if needed to reveal any restrictions on your land or house that is known. Good business would have communicated it or CORRECTED it once it was a known issue. #2) to present Lennar as a caring company ready to make it right, and drag it out for who knows how many years? If this were going to generate a sale for Lennar I'm certain it would have been completed within 2-3 months of decision to act.
#3) to ignore the homeowners who have a stake in this. I have over 60 calls to Lennar (no less than 20 hours on the phone), and have worked my way all the way up the ladder to the Director of Land whom I have emailed on 5 occasions and he has yet to make contact. He did send me a note saying he was glad I brought this to his attention and he would like to discuss it with me. I responded with my number and have reached out again on 4 occasions and have not even received the courtesy of a response. #4) I filed a complaint with the Better Business Bureau and as of today 4 weeks later, Lennar has not responded.
I would caution anyone thinking about doing business with Lennar Homes to make sure and do your homework. They will sell you a bill of goods that they care about their homeowners, but that care should come from action and follow through, not deception and avoidance. The real shame of all of this is we actually enjoy the home and it is built well. Trust and recommendations are built on more than brick & mortar. I would not recommend Lennar Homes to anyone. An investment in a home should be taken more seriously and Customer Service is the true measure of a company. Lennar Homes gets a D minus in my grade book! Tell your friends "Buyer Beware"!
Reviewed March 24, 2017
I have seen and experienced firsthand how Lennar Homes treats people - especially their homeowners. Do yourself a favor and find another home builder. Lennar will not keep their promises. They will beat you up on any and all work that needs to be done on your new home after the ink dries on your contract. Do NOT believe anything that they tell you. They will not make repairs in good faith after you purchase your home.
I would especially be careful with the structural aspect of your home. Get an engineering report just to be sure the structure of your home is sound. Get the grading report for the grounds around your home. Chances are good if you had to wait a long time for your landscaping to be put in you will have grading issues. Have your sump pump and underdrain video scoped as an added measure. For a few hundred dollars you can save yourself $30,000. Lennar will look the other way if there are structural damages or drainage issues on your property and they have no problem passing the costs associated with these issues onto the homebuyer if they think they can get away with it and they will try. Lennar has no shame in making the homebuyer responsible for their poor workmanship.
If your driveway cracks they will only fix (not replace) it only if the crack(s) exactly meets Lennars required size standards for them to justify the repair. While you may believe the driveway needs to be replaced Lennar will not do it and you will have a battle on your hands and a cracked driveway to deal with. It will be the same situation for any and all workmanship on your home you will be battling for your new home to be up to snuff but it will never happened. Before you know it your year warranty is up then "See ya... Thanks for buying."
If you want to save yourself some headache and constant bullying from your homebuilder buy from a reputable homebuilder NOT Lennar. You will be saving yourself thousands of dollars and months/years of headaches. It's a roll of the dice with these people. Lennar has little integrity and no loyalty to their homebuyers and they lose no sleep passing thousands of dollars of repairs onto their customers.
Reviewed March 12, 2017
I had put a deposit of $6000 down on a townhouse in Maryland and ended up changing my mind. I was told the deposit would take 30 days. After 6 weeks I was told it may be a few more weeks. Those of you that have gotten refunds - how long has it taken? Thanks!
Reviewed March 10, 2017
RUN do not walk away from buying a home from this company. Their customer service stinks. They show you all the bells and whistles to owning a Lennar Home. Don't believe a word they say. They tell you one thing and it's another. We build our home late 2016, it's a beautiful home, but then they put cheap appliances that within the first month of being installed need repairs, or replaced. We had shingles missing from our roof, crown molding with cracks, wood floors that haven't been sealed properly, a river that runs in between our houses after it rains, that's just to name a few.
Oh! AND the house that is built next to us... Ya, Lennar thought it was a good idea to put the same brick and stone in it that we have on our house. We were the first two couples to pick our lot and have our house built. I have been going over the heads of people to complain about it, but it doesn't work of course because they have their money and don't care. Everyone from Renee, to Rick who is Director of construction couldn't give a rat's behind, they just want to hurry and get the houses built so they can earn their money. RUN from Lennar company, I'm telling you, they treat you wonderful at first, then, they don't care.
Reviewed March 9, 2017
Our house located in great park of Irvine California was built by Lennar and has numerously terrible issues. We strongly regret the decision to purchase a house from Lennar. Not to our surprise, we have also heard that Lennar was dealt a class action lawsuit due to the bad quality homes it provided for the Woodbury new home project which is also located in Irvine California. After we moved in we discovered that our brand new house had a terrible squeak everywhere upstairs including bedrooms, hallways, the laundry room, closets and bathrooms. Lennar tried a few times to repair the squeaky floor by adding the screws after we reported it. Unfortunately these poor attempts to fix our problem only made it worse.
After discovering the problem, Lennar decided to try to fool us with its gimmicks to "fix" the squeaky floors because they didn't want to do what actually needed to be done (opening the drywall, removing the tiles, replacing plywood and joist, etc.). We hired licensed and experienced floor experts--they told us that our new house's second floor had severe fundamental issues which caused the terrible squeak all over upstairs. There are many cracks on the granite in our kitchen's island. Lennar agreed to replace the granite after we attempted to contact them multiple times. Its customer care manager left us a voice message which clearly promised that Lennar was going to replace the granite. Shockingly, Lennar broke its promise.
Our master tub was also cracked. Lennar pushed us to let them repair it instead of doing the replacement they should have done from the beginning. (Again Lennar is trying to find shortcuts.) We generously gave Lennar the opportunity to fix the crack after Lennar promised they would do an outstanding repair. Lennar also claimed that they would replace a new tub for us if the repair was not good. Unfortunately, the repair was a complete failure and the tub got much worse. Lennar's service care manager tried to fool us and refused to replace the tub as he promised before.
Lennar's tub contractor sent its inspector to our house to examine the situation and agreed that the previous repair was a failure. We asked him to let us copy the inspector's report as a record. Instead, Lennar's service care manager set up an email between him and the owner of the tub contractor, which indicated that the cracked tub had already been successfully repaired because he didn't know we had the copy of the report. Lennar completely disappeared after we presented him with the inspector's report to clearly prove Lennar's service care manager is a perfect liar. In fact, Lennar has manipulated its contractors to fool us and trick us on much more than one occasion.
We definitely wouldn't have bought Lennar's house if we had known its bad reputation beforehand. Who knows what will happen in Lennar's new project in Beacon Park and Parasol Park of Irvine California? Buying Lennar's house is the biggest mistake in our life. We were forced to complain to California State License Board (CSLB). Finally, Lennar Home got punished by California Government (CSLB) for its odious and disgusting conduct.
Reviewed Feb. 5, 2017
I purchased a new home from Lennar 3 years ago, we paid the deposit before the construction was started. By the time it was finished, we found the quality was very bad. A window on garage door could be missing! The internal walls around light switch area were not patched, toilet paper handle was not installed, etc. It was very obvious that they rushed to deliver this house so they could start the new project in different locations for more expensive homes. Now after 3 years, the ceiling of the garage starts showing the water leak from the above master bedroom room, it looks like I have to cover a big cost by myself for this repair work.
Reviewed Jan. 29, 2017
I bought my house in Dec 2015 and moved in March 2016. It is now Jan 2017 and as of now I have already had 2 water leaks. 1 in the garage and the newest is water coming through a vent into our dining room from the master bathroom shower. This will be the 2nd time workers will have to come into my house in less than a year and pull out drywall, fix pipes, rehang drywall and repaint.
It is absolutely unacceptable to me that in a home that is less than 1 year old pipes are bursting left and right. What pipe will be next. Thank goodness I am still under warranty but regardless I am extremely unhappy with my home. In addition when we first moved in our brand new dishwasher had a broken motor and that had to be fixed as well. I don't know if they use inexperienced plumbers or if I just have bad luck but in my opinion stay away from Lennar. I can't even get ahold of my customer care rep to relay messages to her then I find out she is no longer my rep but doesn't have the courtesy to inform me. Please use another builder...
Reviewed Jan. 28, 2017
Like Joni, I live in MiraLago in Parkland. This too was to be our retirement home and last move. Dealing with Lennar for the past two years has been nothing short of pure misery, complete disappointment and sheer aggravation. It all started when we were bullied into closing on Black Friday in 2014. We had plans to be out of town for Thanksgiving and had to cancel because Lennar forced us to close on a house that was an absolute mess. In the last two days before the closing, they slapped things together as best as they could but our punch list was still two full pages on a legal pad. We offered to close a week or two later as we were in no rush but Lennar was hell bent on closing on our house so that they could count it in their fiscal year. Totally ruined our Thanksgiving that year and made us forego spending time with our son who had recently been discharged from the navy.
In addition to the punchlist for the house, we had no street lights and no street signs. It felt like our house was in a war zone. The next week I learned that neither Comcast nor AT&T could provide Internet or phone service to my house because cables were never run down the street. Lennar's negligence to ensure communications infrastructure was in place created a safety issue. We then endured week after week of contractors coming in and out of our house fixing things. A broken water main had to be repaired and then was improperly flushed which ended up causing a 3 ft square hole to be made in our dining room wall. Another day someone was digging in our yard without marking lines and cut our communications line.
While all this was going on, a swamp was developing our side yards, complete with breeding insects. Two years later they are now addressing the drainage issue, which was a known issue from the start, and in the process they damaged my pool heater and are fighting with me to replace it. Aside from the issues with my house, Lennar has been late to deliver our clubhouse, the main entrance (which has electrical issues) and rear entrance. Numerous issues remain throughout the community. This company completely lacks morals, quality control, and integrity. I strongly advise never doing business with this company. This purchase decision is my single most regret in my entire life.
Reviewed Jan. 25, 2017
I was unaware that Lennar use Styrofoam (no mixture of cement... cooler type) to so call beautify the structure of the homes. It was brought to my attention when I saw pieces of Styrofoam in the driveway with spots of beige paint similar to the pillars that surrounds the windows of my home. I immediately call customer service and a guy by the name of Mr. ** was at my doorsteps within seconds. However, he was not there to resolve the problem, instead he wanted me to sign a work order of completion (of course I declined). He stated that the Miami Dade County Building Department approved this sort of material for beautification purposes, therefore I called the county to confirm Mr. ** statement. The supervisor of the county building department, stated that Styrofoam was not regulated by a building code and he was unaware of such material used for homes.
Styrofoam is a nuisance and pollutes the nearby lakes. It also brings down the value of homes when pieces are constantly chipping off the structure of the home. Sad, but all homes in the Enclave at Old Cutler community have this Styrofoam mess as part of their home structure and they false advertise it as being exterior stone... PLEASE DO NOT BUY HOMES FROM LENNAR... COSTLY WITH CHEAP MATERIAL.
Reviewed Jan. 17, 2017
I rescinded my contract on December 8, 2016 after putting a deposit of $5000 at Treviso Bay, Naples Florida for a new coach home within the 15 days period. The contract clearly stated I would receive my deposit back if I did this within 15 days. The Realtor, Catherine **, said it could take up to 30 days to get my deposit back, but she would personally try to expedite. After constant attempts to get my Escrow money, I sit here after 6 weeks. The agent also boasted that the Coach home was sold again the next day. However, I received confirmation that coach home was on the market again, 5.5 weeks later. Strange.
Most important, I have been emailing and calling Catherine **, Michelle ** and now David ** at Lennar Homes, Treviso Bay in Naples, as well as my realtor, Charles ** from Downing-Frye Realty, Inc. for the last 6 weeks and continue to get the run around. Charles originally assured me Lennar folks were great. This is not true. Therefore, I contacted the Naples Area Board of Realtors and DBPR to file a complaint against these very unprofessional folks at Lennar Homes. While there is no rule that addresses a specific number of days in which to disburse the Escrow funds, the broker should disburse the funds immediately upon receiving the Final Order. If after a reasonable amount of time the broker does not comply with the Final Order, the broker can be prosecuted for failure to comply with a Final Order. Buyer beware!
Reviewed Jan. 16, 2017
Greetings. Allow me to introduce myself. My name is Steven **, a vet with a family of four. I purchase a house from Lennar Inc October 2003 at the Heritage Harbor community (**). Homeowners in my community complained to Lennar about stucco issues. Lennar hired a engineering Co to conduct inspection on these houses (30 houses). They found all units to have faulty stucco issues. Lennar took immediate action and hired a stucco Co to repair all of these damages.
Well, my family and I never received any information on this matter from Lennar. In fact, it was one of the homeowners who advise me of such. He provided me with the information I needed to get my house inspected. I took immediate action and notified Lennar, within weeks my house was inspected by an engineering Co that Lennar had hired. Days after my house was inspected. I received a letter from Lennar Inc stating that my house had no faulty stucco or any other issues.
I sold that property September 2016 in during the process. When my property inspection was conducted, it revealed faulty stucco and mold issues. The buyers made an offer to my realtor to have the purchase price of the property reduce to cover the repair cost ($13,000.00). This happen days before going to closing. My family and I agreed. The buyers asked our realtor for assistance in finding a stucco company to conduct the repairs on the house.
In the realtor's search for a reputable company, she found the engineering company that conducted the inspection on my house. She contacted the contractor to inquire about the inspection. He indicated that he was called to look at some issues with the home on behalf of an engineering company and stated that the home not only had stucco issues, but had mold issues as well. So Lennar Inc fail to take the immediate action necessary to address the true findings. While providing me with, and misleading me with a false statement about my property had no damages, my family and I suffered much emotional grief and a enormous financial setback due to their negligence. My family andI I ask that corrective action be taken immediately and that we be compensated for our losses.
Reviewed Jan. 6, 2017
They mentioned they will refund the deposit in 30 days and we signed the contract. Yesterday the sale representative said he will discuss with his corporate and will let know. Today he wrote an email confirmation that they won't refund our 3000$ deposit.
Reviewed Jan. 5, 2017
Like Joni of Parkland, Florida, Our new home in Bakersfield, California was to be our retirement home after 31 years in the east coast. I am 2 months past my 30 day inspections and still finding inferior workmanship. Everything that hooked us to buying a Lennar Home was the design. All cosmetic. I am tired in finding these defects and incomplete work. First it was no communications cable ran from the main outside trunk line to the house, poor finish work and followup work, defective door seals, improper soil compaction around the house, sidewalk cracks. Street lights in newly delivered homes including ours are not energized yet vacant lots prepared for new construction down the street are lit. New Homeowners are expected to take care of it. Would recommend Buyers, Realtors, beware and most definitely Building Code Officials, check with Zillow as well.
There seems to be a pattern of incompetency or there are major problems from sales to financing to construction to customer service. They all point fingers and have disclaimers. I am writing this because I never seen such incompetency before after 30 years in the commercial design and construction industry. The execution of service in Lennar does not exist. I had the privilege in contracting with local professional trades people and sharing why I have asked them to do the work they are skilled in. A common area of discussion always comes up. Most of Lennar's subs are from out of town and areas where work is scarce. It's either that or they are finding the few stragglers left in the local union hall or they find people off the street to do the work. There seems to be a lot of construction in Bakersfield, yet Lennar has to get subs or labor from out of town.
Reviewed Jan. 1, 2017
Construction delays, empty promises, and shoddy workmanship. It's all included. The closing got delayed twice leading to additional moving expenses & hotel. About two weeks prior to closing, I found multiple damages to the home. The kitchen cabinets were destroyed, dishwasher not installed properly, a hole in the siding, missing light fixture and window screen, and poor siding installation (visible nails and nicks in the siding). Not to mention imperfections in the walls, cracks in the wallboard around the windows, filthy window frames, and uneven sod. STAY AWAY FROM LENNAR. PAY ATTENTION TO EVERY BAD REVIEW WRITTEN ON CONSUMERAFFAIRS ABOUT LENNAR. I did not close on the home.
Reviewed Nov. 17, 2016
December of 2015 I visited family in Killeen Texas and during that visit looked at homes because we fell in love with the area. Spoke with new home consultant Cindy ** who told us basically the credit score was not there to purchase a home but we could go through credit repair, get the credit score up and build one during this process. We were assured that once the credit score was up there would be no problem with purchasing the home. When we visited it was during Christmas/New Years so she told us first of the year we should hear from someone and we never did. It was not until I reached out to Ms. ** in February when we finally got a response from the credit specialist.
In March we started to finalize plans for the house. On March 20, 2016 the lot was chosen and every detail was complete. We signed on the dotted line and we're given a close date of September 24. From this point everything just drug along. The lot sat empty for months. By May I think they started to prep the lot then nothing. A few months later the foundation was laid then nothing. A few months later they started on the frame. We completed the credit repair and received all of the congratulations and then everything was turned over to the loan officer. When the first closing date of September 24th came around the house was not bricked, counter tops and appliances were not in and flooring tile/carpet were not in so we received a revised close date of November 7th and that came and went we never heard from anybody.
Whenever we started this process we had to produce check stubs but no one ever said how much house we could afford and the new home specialist walked us into a 219,000 home leading us to believe that everything was good. Well the loan officer gets everything and pretty much suggest that we get a cheaper home. What he did not understand was that we didn't pick this home we built. We heard from the loan officer once, sent paystubs every week and he never responded. For two months we never heard from the loan officer. Sunday November 13 Cindy ** called me and asked if I had spoken with Brian ** (the loan officer) and she informed me neither had she said that she would be in touch.
Monday November 14 I did not hear anything. So Tuesday November 15 I texted her, asked if she had spoken to Brian. She said yes and that it was not good news so I immediately tried calling her. She did not answer so she texted back that she would call me and I waited almost four hours for that call and she never called. I called her and the call went straight to voicemail so I decided to text her telling her that we did not want to move forward and wanted our earnest money that we put up and before the message was sent good guess who called back. This has been one of the worst experiences of my life. I would look elsewhere before working with these people. We built our dream home and it was snatched from under us.
Reviewed Nov. 15, 2016
I signed to purchase a home with Lennar, Harvest Villages in Jurupa Valley and gave a $5K deposit. I had to pull out of the loan because of an unforeseen family emergency that was going to cost us a lot of money. I informed them of my situation and provided details. They denied the return of my earnest money and in the meantime NEVER responded to my emails or phone calls. NEVER. I understand that I might have lost my earnest money, but seriously with the unprofessional behavior of their employees. Justin ** at Lennar is very unprofessional and rude.
Reviewed Nov. 4, 2016
When purchasing a home please avoid Lennar Homes. I can swear to you the builder Lennar is a crook. Our home - Bad Foundation - Ceiling fell in living area - Electronic security system never installed, left hole in wall - A/C system installed wrong with wrong parts - Roof defects - Electrical system failed - Plumbing defective - Never finished painting. Then we find out our home was used as a sex meeting place for Lennar folks. Lennar fixed nothing and told us to get in line and sue them. I have pics and engineering finds. We are screwed. You can avoid. Lennar is crap!!!
Reviewed Oct. 24, 2016
HOME BUYER BEWARE: It's not just the normal items you need to be aware of when buying a home and doing your walk through such as, paint touch up or leaky faucets. My husband and I purchased new homes in the past. We only had to deal with simple fixes/repairs. However, this was our first time buying a home with Lennar. Unfortunately, we have never had so many challenges and problems to deal with as we have with Lennar. We found out the hard way that you need to be aware of much more when buying a home. My husband and I recently purchased a new home in 2016 at Lennar Miralago in Parkland Florida. It was to be our retirement home and we were excited about the move. Our excitement soon turned into disappointment after we encountered many unexpected problems and challenges.
Below are a few of the problems from our repair list. Problems along with the inconvenience that a new home owner should not have to deal with. We feel this should have never happened if Lennar had the proper quality control and took better care in the construction of our home. A gas line was never put in and had to be installed after we moved in. How does that even pass inspection? Plumbing was put in backwards in the utility room. How does that pass inspection? Some utility lines that should have been installed in front of our home before we moved in were not installed. We are now dealing with the installation and the mess being left in the front of our home. How does that pass inspection?
Parkland is known to have a high water table. When it rains and/or the sprinklers go on, we along with other residents have a drainage issue. Having the proper drainage is extremely important. The Land developer/builder knew about the high water table in Parkland. They should have been proactive in doing the job right. Instead we have to deal with puddles and mud a majority of the time around our home. We need waterproof boots to take a walk in our yard. We were told that Lennar will be taking care of the drainage issues eventually. They have a backlog of people to take care of with drainage issues. Also, in order to fix the problem our fence will probably need to come down and we may not have a fence for a few months. Our yard will also be torn up. Once again we will be inconvenienced for a few more months. We have the fence because of our pool and pets.
We only wish we would have been aware of the above problems before we closed on our home. We would have waited until all was taken care of before we moved in. It would have been nice to move into our new home without dealing with these types of issues. We feel all the above problems could have been avoided. Better quality control and a little more time and care to do a better job. Lennar would save money in the long run. As we know, fixing mistakes can be costly. Also, it is better to have happy homeowners. It creates a positive marketing tool. The Lennar homes being built in Parkland FL. are supposed to be Lennar's premium homes in Parkland. We think it is an embarrassment for Lennar to pass the home we purchased as a premium home. On a positive note, so far the employees have been nice and usually try to help.
Reviewed Oct. 23, 2016
So I was going to buy this 326k house from Lennar. The house was standing inventory and had been on the market for 250 days. I didn't know this information right away nor did I know that there was no parking in front of the house. And I drive a company vehicle that I'm responsible for. They suggested I park it around the corner in the community parking area. I opted out of the contract and of course normal protocol is to keep EMD moneys. So they never disclosed the parking situation and the CC&Rs have a vague umbrella of the development and where you can and can't park. They had no understanding and have threatened for fees to pay if I just don't sign paperwork before I can look at my actual legal options.
Reviewed Oct. 16, 2016
We bought a home from Lennar in 2014 in Apex NC. We have been having electrical issues for a while now and been trying to get in touch with them but no response so far. There is no phone number where you can reach them, just an email address.
Reviewed Oct. 11, 2016
Do not buy a home with Lennar Homes. I am an original owner of a yr 2006 built single family, one-story home in Florida. Several major issues with home since 2006 that Lennar would not address. They always had an "out" or past warranty period. Here are the big ones: Air conditioner condenser drain lines were not primed and were ran in between interior home walls instead of garage so when they broke open, one of the back bedrooms was flooded and damage done. This happened just after 2 year plumbing warranty.
Air conditioner unit had to be replaced at just 9 years of age and since year 2007 I've had routine maintenance completed by A/C Pro Co. every year. Plumbing from the house to the street (sewer) -- lines clogged with water backing up into house. Upon investigation to resolve problem it was found that Lennar had run another home's plumbing into my sewer drain line instead of providing my own devoted sewer line from house to street. The clog was actually in the leased out home next door but I had a $400+ bill to pay for. Why? Because this practice of tying in more than one home's plumbing into another house plumbing not against building code. It is uncommon and unscrupulous business practice but not a building violation. Lennar got away with their cheap building methods again.
Last and most recent bad news -- bad roof (PHOTOS Included). Here it is just barely over 10 years and the roof is rotted and giving away in several places. Reason is roof was installed incorrect -- roof nails missing, never installed, nails exposed that should not be and covered with tar in attempt to hide, roof ridge too small causing water intrusion, no proper roof ventilation (ridge vent not installed), and flashing installed wrong. The roof company that looked at roof couldn't believe it ever passed county inspections.
There are other small items over the years such as structural cracks due to stucco put on too thin. We had to repaint almost right away due to one-coat application of cheap paint, tiles floors cracking due to lack of thin set mortar underneath, and more "small" stuff that adds up. We've put in over $15,000 for a house barely 10 years of age. This is in repair costs only! Not improvements or upgrades. I learned the very hard way and expensive way. Just want to warn anyone thinking of a new or resale home -- make sure to research the builder!
Reviewed Sept. 6, 2016
I have a history of repairs all logged within the one year warranty. Nothing is being fixed. Now vendors tell us the warranty expired. Bob finally shows up to fix my squeaking floor. I started complaining, "When is my kitchen faucet getting fixed and my microwave?" He tells me there is nothing he could do about the microwave, and he remembers talking about the faucet. After I insist he needs to get these fixed, he tells me if I keep talking about anything other than the squeaky floor he will leave, so I told him to get the ** out of my house. The point is why do I have to get to this point? A customer is treated like gold until the house closes, after that like ** and we don't matter.
Reviewed Sept. 5, 2016
We purchased our "dream" home in December 2013 after 17 years in a home much too small. Now we have all kinds of room, and no shortage of issues with the build quality. For the first two years, Lennar honored their contractual agreement regarding the warranty. Once that second year ended, we became the red-headed step-child, no disrespect intended. We pointed out numerous issues during our initial walk-through and most were addressed immediately. We pointed out two rooms in which the baseboard molding was "wavy", a condition likened to the exposure to moisture. One room was eventually "cured" and there have been no further issues. We asked to have the other room, the dining room, fixed as well. Their moisture detectors did not find any issues. After that, the kitchen nook window area started raining inside, literally. This lead to the discovery of a problem in the blueprints!
Our entire second floor patio deck had to be redone because of the oversight which lead to the gaps in the work. This was covered under warranty as well and it was a long repair. Again, we pointed out the dining room and was told no problems exist. Fast forward to after the warranty expired. A heavy rain resulted in further moisture exposure to the dining room molding resulting in greater waves along the baseboard. A letter was sent to Lennar and a representative did respond out. He examined the baseboard and concluded that there was moisture exposure. The inspection went outside the dining room around the window. No cracks in the stucco were found, like that is solely responsible for water getting through the concrete block wall. It was determined that there was possibly caulking issues where the second floor meets the top of the first floor... Of course, no ladder was utilized and this was simply a hypothesis.
We were told that WE needed to seal the wall and area around the window. I am pretty sure that there is no magic sealant that one could simply apply to the entire exterior of their house to solve this mystery. My inspection found no obvious signs of damage or gaps that needed to be filled, yet this was OUR problem. Lennar dismissed the issue and claimed that it was OUR responsibility. Again, no issues could be found to cure this problem, yet water found a way inside the house.
Fast forward to Tropical Storm Hermine. The dining room carpet was wet, the baseboard pulled away from the wall and mold was now visible. I removed the baseboard and cut out a section of the drywall to try to find the source of the water. What I did learn was that the water followed a vertical furring strip. I decided to stop cutting out the drywall at this point. The furring strip is directly under the window. I re-examined the exterior area around the window and find a small crack in the stucco under the window.
Again, I have no idea how an exterior crack in decorative stucco could possibly be responsible, unless, there is a problem in the concrete block. The leak could also be from around the window, but again, nothing visible indicates cracks or gaps in the caulking. Lennar refuses to address this poor workmanship and has no quality control measures in place. I am forced to call out a contractor to figure out what the problem is and to fix it. Not sure where that money is coming from.
Reviewed Sept. 2, 2016
The Lennar home I purchased in Fort Mill, SC as of July 2016 was only built 2 years ago and already has several problems related to poor workmanship. The Lennar customer service group for this area of SC is non-responsive and so far has stuck to the answer of "It's not covered under warranty." They told me to take it to arbitration. The master shower was not constructed properly so the tiles have separated from the walls and water is causing further damage. Lennar told me to re-grout it myself. They will not fix it. Also, the back porch has black mold appearing on the vinyl siding due to a design flaw that Lennar admits to and says they will fix but so far no repairs have been started. The rep for the subdivision does not return calls. Beware of Lennar Homes. Don't have any expectations for assistance even with a warranty. They have no pride in workmanship at all. They go cheap and too bad for the buyer!
Reviewed Aug. 14, 2016
When I purchased my home I was very excited. It was my first home and me and my fiance were starting our lives together. There were a lot of little things that I kept noticing wrong. Cracked tiles that when the tile guys replaced them were left hollow but because lennar only allows one tile replacement that has to be done in the first year, when all the replaced hollow tiles brook the washed their hands with it. The dryer vent was stucco shut and could have caused a fire if my dryer guy didn't see it. Cracks in the walls are not being covered by them. Screws for the drywall are pushing through the drywall because they were not properly put in. Nails in the stairs carpet that stick straight up and stability you in the foot.
For those I was told that when ever I found one to just hit it with a hammer. The metal sills for the windows separated from the wall on its own after 1 year (when the warranty runs out). The spacing between the homes has turned into swamps because they didn't install the gutters until the homes were up for months and the grass was all dead. Now they refuse to repair that area. And now to top it off we had a termite treatment done on the homes that would protect for at least 5 years but now my neighbor already had to tent his house for termites. All in all it has been one issue after the other. Lennar is a cheap developer who uses the least expensive subcontractors to wrap up their unimpressive construction. The only good thing is the location they choose for the neighborhood.
Reviewed July 22, 2016
If you are considering buying a Lennar Home... "DO NOT." They are a CHEAP BUILDER! My walls do not connect with the ceiling! I'm having a seal test done tomorrow and will let you know how sealed this house is! I have lived in Texas (Ft Worth area) for 33 years and Lennar has been the worst, cheap house I have ever bought!
Reviewed July 14, 2016
My fiance and I went to a Lennar build site in Indian Land South Carolina. We intended to purchase a new build there. We put down $3500.00 in earnest money, and my fiance was given a preapproval letter for the home loan. We did everything asked of us, and watched as our house was built. When it came time to close we kept getting the runaround, and then received a closing date of this Friday 7/15/16. Monday the 12th we received an email saying that the underwriter did not approve the loan. Why - because we live in GA, but work from home. They said they can't understand that someone would work in GA but live in South Carolina. Again they were given proof that we work from home and can work anywhere. They denied the loan.
The kicker is that Lennar will not give us our earnest money back. They said the mortgage contingency states that we had to secure a mortgage loan before 30 days. However, they gave us a preapproval letter at the beginning of the process. How would we be able to close on the loan when the house was not built, and they wouldn't allow us to close until it was completed. We were going their approved mortgage company and abiding by their rules. Now they state they are keeping our $3500.00 and will not give us any manager info to complain to. Lesson learned - Don't Trust Lennar Homes. They will take your hard earned money and leave you homeless.
Reviewed June 30, 2016
I am one more dissatisfied customer!! We purchased a home from Patriot Homes division of Lennar Homes in 2004. This was at the height of the housing bubble and Lennar was using day laborers for most of their building. We never had the same crew twice, and there was a work crew sleeping on mattresses in the house that was being built next door. Supervisors were never around and I don't think project managers made it there more than once or twice a month.
So, between March 2004 when we moved into our new home and March 2005, we had a truss pop through the floor in our loft, heating vents not attached to anything because the plumbers knocked them off when they installed the plumbing, damaged bathroom and kitchen cabinets, shoddy ceiling and drywalls, and the list goes on and on.
One of my favorites is our curved bathroom walls because the builder installed 17" vents in a 14" wall. Oh, and we had to have all 4 bathtubs replaced because the cleaners who were cleaning the house for inspection used wire brushes on the tubs to get all of the dirt, cement, etc., out of the tubs. The tubs were scratched so badly they could not be salvaged... That is when the installers discovered the truss that had popped through the floor. In addition, we have had leaking windows, ceilings, etc. When the workers couldn't make the floor moulding butt with the floors, they just put in several inches of caulking. We have over 100 nail pops in our home and the drywall taping is peeling off the corners of our house.
This brings me to our much bigger problem. In 2005 when we had our 1 year inspection we noticed a huge crack in the foundation. The builder came and "fixed" it. When we questioned the builder about the crack and our concern about the structure, we were told that, "Oh, that happens to all houses in Virginia." Well, now, 11 years later, the crack is leaking badly, our Tyvek is wet and rotting, and Patriot Homes is no more. Needless to say, Lennar says we have no recourse at all because there was only a 10 year warranty on the structure and foundations of our home. Bottom line, 2004 was the year of the great rip off. Not only for those who got sub prime homes, but for those who were unlucky enough to purchase a home from Lennar. I will never do business with them again. The house was shoddily built and customer service for Lennar/Patriot Homes has been non existent.
Reviewed June 18, 2016
Don't believe in this LENNAR Corp nor their lender UAMC until you've your keys in your hands. They take your downpayment, they give you a letter of approved loan and after 6 months of working with your money, they denied your loan. They don't care your financial damages regarding that deal. After 2 more months they give you a bad check for your money back and you start a new wait to re-deposit that check. Be careful doing business with these 2 companies. They take advantage of. They're big and they play with people and their money.
Reviewed June 14, 2016
We are totally dissatisfied with our home purchase from Lennar and wish we did not buy from them. We have continually had issues with the house and always send in requests but no one ever shows or communicates with us. The grout is cracking all over the house, the floors upstairs squeak like it is an haunted house, the silicone caulking is cracking in bathrooms and bath cabinet doors are peeling. Nobody ever follows up on the complaints. They ask when we will be home and you tell them and no one shows. Don't wait for an apology call, you will never get one. They says they are always busy, so that means there must tons of issues with all the other Lennar Homes taking up their time.
Reviewed May 18, 2016
I don't know if this matters to anyone in Lennar, but we bought a new home from Lennar in Candelas in West Arvada Colorado in 2015. It needed a lot of things done (work) when we moved in. There was a long list of things to be done the week before we moved in and were told they would be done. Most were not done when we closed on the house a week later, and the list continues to grow. We're still fighting to get many of these things done as of today, 5-16-2016.
Between poor quality work, repair work having to be done three and four times to repair the repair work, no one showing up, and having to fight to get what needs to be done I, as well as many neighbors are fed up. No one returns calls or will only answer texts that they want, leaving us in the dark about what's happening. There is no leadership or communication and no one seems to care. What they're heavy on is lip service. Both warranty reps are blaming each other on the problems. This seems to be the standard practice, pass the buck, worry about it later, for Lennar.
The quality of work and worker is POOR. Most workers don't speak or understand English when I try to point out a problem. We're told one thing about a problem that they say they will fix, then it's passed onto someone else, but the next person has no idea what we're talking about. They rarely finish what has been started in a timely manner. They turn a one to three or four day project into four to eight weeks or just walk away and won't return calls.
Ron, the first Warranty rep was clueless and I mean clueless. He lasted five to eight weeks. Jolene ** his replacement, started strong but slowly fell apart and took another job in Lennar two to three weeks ago and basically walked away leaving things incomplete with our house and I'm sure many others. She lays blame on a new guy Ky who doesn't even work over at Candelas. Ky blames Jolene and nothing is getting done.
I've talked with Vince **, the customer service manager, three weeks ago who promised me things would be taken care of now... I've never heard from him since. All people involved that need repair work are being avoided and put off or pacified with "Oh we'll get on that right away, you're at the top of the list." There is no credibility or trust left in their word, very disappointing. We're now told a new warranty person will start next week, no one knows what to believe. We do know he or she will be overwhelmed and we'll have to start over telling our problems again, even tho they're documented with Lennar's customer service.
You get what you pay for with cheap labor, sloppy, sub-quality work and workers. You would think Lennar would realize this, but they either don't, or they don't care. I guess they are making their money and that's all that matters. We paid over $500,000, HALF A MILLION DOLLARS! for our home and we've not been able to fully enjoy it since we moved in last September. Lennar's new motto should be "Lennar, almost good enough to live in".
If there's anything you can do to expose their incompetence, it would be welcome. Frustration is turning into anger, this is not what we paid for. Leadership starts at the top, and it seems to be non-existent for Lennar. Let's see who they pass the buck to on this. Would you buy a new car that needed a lot of work that would take 8 to 10 months and the quality of work and worker was sub par?
Reviewed May 11, 2016
I am very disappointed. I bought my brand new home with Lennar in the Bakersfield area. I was helped when buying but now when it comes down to bugs in my home I have no help. There are bugs all over my yard. They have managed to crawl inside my home. My shower, toilets, and sinks are full of these bugs. They are so nasty. We have some in our beds. My poor kids have to sleep uncomfortable. We sit down to eat and they're crawling on our table. How can Lennar allow this? How can they not care for my family? This is horrible. I had two family members interested in buying with Lennar and I have stopped them from making a mistake. According to Lennar it isn't their problem it's the owners problem of the field behind my house. I was told they knew the owner when I was buying. Now that I have asked them to contact the owner of the field they have no idea who he is. Lennar has now lied to us.
I have gone to the news which they made a story about this. We are heading to the city for help now. THIS IS CRAZY NASTY!!! I am not happy at all. This is nasty. Why does my family have to live like this while Lennar does nothing to help. Please don't fall for these homes they suck. I will go as far as I have to for answers. I will go as far as getting a lawyer for some help. This is crazy. Please buy somewhere else not with Lennar. Read all these comments. Be smart. Go somewhere else. Don't make the same mistake I did. Lennar is worthless!!!
Reviewed May 4, 2016
In January of 2016 I was in Venice, Florida visiting for the Winter. While there I toured a model villa at Gran Paradiso a development owned by Lennar Corporation. I immediately fell in love with this place and went to their sales office to inquire about a purchase. After talking to the sales representative I made the decision to buy a Villa. It was $245,998. I was then ask to initial some 65 disclosure statements which were shown to me on a computer screen. As each page appeared on the screen I was told to initial the page by clicking a mouse. I of course did not read those 65 pages. Even if I had I would not have known what I was reading since I am not an attorney.
I next met with a loan officer there. My plan was to sell my home in Ohio which was paid off and use the money about $160,000 as a down payment on the loan. I would only be borrowing about $82,000 so the monthly payments would be affordable for me. I noticed immediately that the closing costs for the loan appeared to be high. Over $11,000. But, I was told that if I were to apply for the loan through their loan company Universal American Mortgage Company of California, which is owned by the developer, Lennar Corporation, they would reduce the closing costs by $4,500 making the closing costs $6,540. That still appeared to be high but somewhat more normal, so I then proceeded to apply for a loan. They then ask that I make a $5,000 deposit in January and another $10,000 deposit the following month which I did.
As I stated I was only in Florida for the Winter and was expecting to return to my home in Ohio at the end of March. However, with the prospect of having to sell my home I decided to go back at the end of February. Since I paid the rent through March I had to forfeit $1,500. As soon as I returned, the first of March, I retained the services of one of the best known Real Estate Agents in my area and then had my house professionally appraised a $185,000. Even after costs I calculated I would easily have had enough for the down payment on the Villa at Gran Paradiso... Which I said would be around $160,000. At the same time I also began to get requests from Universal American Mortgage Company that they needed to complete the loan application. In just that one month I sent them more than 95 pages of documents that they required.
The real estate agent has since shown my home to more than 25 people during the month of March. I received several offers, but none even close to the appraisal price. The best offer I got was for $160,000 which was $25,000 less than the house was appraised for. I was now informed by Gran Paradiso that the closing date for the Villa had now been SET. The date was April 30, 2016. It was now the first of April and if I didn't meet that date I would lose my $15,000 deposit. So I ask for an extension. I was informed that they could change the closing date to May 20th if I paid $1,500. That was still not enough time for a buyer to get a loan. So I decided not to pay.
I realize now that when I decided to return at the beginning of March I really only had 30 days to sell my house. If someone made an offer to buy my house in March they would have to apply for a loan. That would take 30 to 45 days. Looking back I should have returned right after I signed that contract in January. That would have given me enough time to sell my house in Ohio. I have made every attempt I could think of to meet their closing date. The first was a no down payment VA loan. But the Closing Cost would be an additional $10,000. I then ask Universal American Mortgage Company how much they needed for a 20% down payment for the loan. That would have required nearly $53,000 which I do not have available.
Since I am now unable to meet their closing date I again ask if there was an alternative. They now tell me they will hold my $15,000 if I added another $6,000 to my deposit. They agreed they would build the same Villa at the same cost, but it might be next January before I could move into it. So now if my house were to be sold in the near future I would then have to find a place to rent in Venice, Florida until next January. That could cost as much as eight to ten thousand dollars.
Back in January in Venice and saw this beautiful villa I was so excited about moving from Ohio and living the remainder of my life in Florida. I told my family and all my friends all about it. They were excited for me as well. Now for the past two months I put myself under a tremendous amount of stress and anxiety because of this decision. My dream has become a nightmare. I am a 77 year old man and I really can't afford to lose $15,000 from my retirement savings. My only hope is that you can find some way to help me.
Reviewed April 17, 2016
Unbelievable from what I read so far from other homeowners across the country! Husband and I started all over again buying a brand new Lennar home after we had to short sell our last home due to the economy tanking in Nevada. After two huge pay cuts, we got out from our old home into this new, built from the bottom up Lennar Imperia model. Needless to say we agree with all the other one star reviews!! I swear it looks an elementary school wood shop class built our home. From noticeably crooked walls, to mismatched paint colors, cheapest appliances that break constantly and horrible customer service. Been in this home going on 9 months and all of our problems have not been addressed or corrected to our satisfaction. Our home was over $330,000. There is paint on every single window and window frame.
My husband and I paid extra for the two-tone Sherwin Williams paint so we wouldn't have to paint our 20 foot ceiling in the stairwell. We did this extra charge out of convenience. Boy oh boy did we ever get "two-tone" paint. Various shades and splotches all over the entire house. Flat paint touch ups on semi-gloss areas and vice versa. We were also told from the original painters that the paint is "watered down" to get it into the sprayer. We discussed this with Sherwin Williams directly and they said their paint does not need to be "watered" down and yes, it does change the color of the paint, making it much lighter. I have taped and taped at least 10 different times for Lennar to come back out and fix these screw ups, only for them to take the tape off, paint it crappy, then fling my blue painter's tape on my river rock outside my front door. Then we have to scrape off all the paint off of our $13,000 tile floors we paid extra for.
Numerous areas where paint is on our carpet. Carpet feels like we walk on concrete although we PAID extra for the thickest pad possible. I'm quite sure that is not what we got. I am confused on "what's included" because we paid for every single upgrade. Our dryer was installed incorrectly by Lennar (we bought the appliances from them because again, we lost EVERYTHING and are starting from scratch at 50 years old). The dryer had no ventilation and instead of putting the correct ventilation on our roof, they put a CAP on it, so all the lint was backed up into our wall! It was so much fun drying laundry all around my house in the winter over the holidays with company because we had no dryer (it took 4-5 hours to dry a couple towels which smelled like mildew). Lennar blamed GE, and GE blamed Lennar. In the end, it was Lennar's fault (no surprise there). Our concrete driveway and walk way has huge chunks missing.
On our side fence the concrete isn't even the width of the gate. It's off by nearly 2 feet! Who does that? Are they trying to save more money? Because I don't think they saved enough from my fake "brushed nickel" bathroom fixtures. Those are gray plastic! Maybe that's the "everything’s included" part. They never gave us the "dusty shoe" walk thru – as they forgot. We were renting and had to close on time, which for the most part we did, but were late by a day. We moved last August. Our home was not professionally cleaned as promised so in the 100+ degree heat while we had to seal our own grout (that wasn't 'included') we had to mop floors and wash windows. We didn't have the correct garage door windows. Then when they got around to putting in the windows, they were broken. Took them months to replace. Carpet glue going up the walk way of our home... dishwasher that keeps clogging.
A HORRIBLY rocky backyard, but they finally got the hint so the newer homes being built now have nice, clean and neat backyards with just dirt instead of jumbo rocks. Still waiting for paint to be fixed. Still waiting for paint to be taken off the carpets. Our granite counter tops that I paid extra for looks like they were installed by a blind 5 year old. Gummy glue... unfinished breakfast bar with bare, jagged wood... They "fixed" it, but again, if I was blindfolded I could have done a better job. Our stairway wooden rail was stained horribly. The wooden ledge wasn't long enough so they 'caulked' it to make it fit. Pretty much "caulking" is the way Lennar fixes things. Never once did my husband I ever get an apology for our gigantic screw ups. My husband has taken weeks of vacation time to be home for these multiple repairs on the same things. Lennar painted over sawdust on the baseboard and stairway. As I type this I have tears in my eyes.
I'm sure it sounds like I'm rambling, but this home has nothing but problems and no one seems to care to make it look more professional. When they do show up for repairs a crew comes in of up to 6 men and it's hard to keep track of everyone especially when I was told that one of them just got out of prison! Still waiting for the professional cleaning on my home's windows. All of them have cracks around the windows. This isn't our first brand new home so we know what is normal and what is not. It looks like the construction crew "eyeballed" everything and didn't measure because our bathtub surround was off by 1/2 inch or more from the right to the left side. When we put our deposit down we asked who our neighbors would be. We were told we were in between two homeowners, not two investment properties!
On our right we have 4 college aged kids, and on our left we have a family renting the home who parked a tank of a car in front of our house that was in need of repairs. Picture a 1973 Cadillac in front of your home leaking oil and anti freeze! Not what we signed up for! The HOA could care less. We, along with other homeowners on the street have sent in complaints and voiced our concerns at the last meeting. Nothing seems to be enforced as there are several violations to the CC&R's that we've complained about to no avail. If someone comes to visit, they are forced to park nearly a block away because on our street it looks like there is a party going on 24/7! All Lennar cares about is the money clearly... because nearly 50% of our street is owned by investors! Since these investors buy them up in bulk, Lennar is just happy that their pockets are full while us homeowners live in a community similar to an apartment complex.
It is truly unbelievable what we have been through in the last 8 months. One other nice tidbit, Lennar forgot to run the cable/internet lines that they broke so we were without cable and internet for 6 weeks!! We had no idea what we were in for. If we had known what was coming, we would have never bought a home from Lennar. Horrible customer service... poorly constructed home and awful finishes. We thought it would be "included" to have both sides of the linen closet match, but no, that's not included. One side was finished. One was cut too short. A gaping hole was left, then caulking... more caulking.
Reviewed April 13, 2016
With Lennar Homes there is just a warranty for the sake of it. Our breakers trip everyday. We have damage appliances. BAD construction quality. We have complain and complain and complain and they would come to fix it but no results. Our driveway is thing that is on the top of our list. Since Lennar refused to fix the numerous imperfections, we had to manually do it ourselves. Because of that, it looks like it's 10 years old instead of 6 months old. This is not the service nor the house we were expected and promised.
Reviewed April 12, 2016
I am posting this review to warn others to pay attention to what is told and obviously not told to potential buyers. First, make sure you read the extensive contract even if you are told it is just your average contract. Also ask money questions on deposits. We were told 5000.00 down (even more) would hold the house. We were also told over and over again we were approved both by the representative and the loan officer. I verbally ask the loan officer twice if she was sure we were approved and she continued to claim we were. A week later we received an email saying they could not approve the loan. Not even a phone call. Now they are trying to take 250.00 from my deposit saying it was for an "administration charge". No longer such a thing as customer service!
What I am so very upset about is, I was NEVER told about the 250.00 charge until the contract was emailed to me. The woman who failed to inform me of the charge continually tried to get me to sign the documents online in order not to show my complaint. I instead mailed it to them via signed receipt. The salesperson is still trying to have it signed online in order not to show my complaint on the document. Please review the other reviews before buying a home from Lennar. FYI we still have not gotten ANY of our deposit back to this date!
Reviewed March 26, 2016
Lennar entice with all inclusive offer for their new homes and yes, what most northern Virginia builders consider upgrades, Lennar has most items include yet, once locked into a contract they refuse to allow you to make changes. They sell homes costing over $500,000 yet gives wooden spindles and unfinished basements. Sales reps are uncooperative and afraid of reaching out to home office to request changes needed by buyer. Once they get your earnest money the sales rep doesn't take phone calls so changes that are needed go unanswered. Do not close in a house you're unhappy with if they do not make changes before they close.
Substandard flooring, beams with knots that will likely cause structure problems within 3-5 years after construction. Sales rep doesn't answer and home office fails to listen to complaints or assist in any way. So you end up losing your hard earn money that you put down with the builder because they are not interested in rectifying the problems but rather move on to the next suspect (buyer) hoping they sucker you into buying a house that doesn't meet originally stated requirements. Actual house way smaller than model home. Very disappointed in Lennar - and their devious practices. You spend a year or two wait to see if they return your down payment but have to go through legal to get it done.
Reviewed Feb. 28, 2016
Stay the heck away from these dumb asses. From terrible building and framing to worthless insulation to putting utilities in their different rooms downstairs so they screw up the whole basement. Letting snow sit on floors for days on end with no care whatsoever if it warps the floor. For 500K you too and have bulkheads all over your house that look like crap and squeaky floors all over the house. My very strong suggestion talk to the people that have already bought in Leyden rock/Ranch. These homes suck... I designed better as a high school student. What a bunch of Morons.
Reviewed Feb. 16, 2016
RUN, don't walk away from Lennar. When we were in process they forgot to put cable in a guest room. I kept asking, and asking, until finally it got done. Almost end stage. Then we do the walk thru. The 'knowologist' takes pics, documents things, then... nothing. His dad dies, and then suddenly he's no longer with the company. Enter 'knowologist' #2. He wants to do the fixes after the holidays. Ok, fine. Then, suddenly, HE'S no longer with the company.
Enter 'knowologist' #3. He's having trouble scheduling things because I am only available after 2:30... and the window is 8-12 or 12-4. So, does no one that owns a Lennar homework for a living? Are they all available anytime, & can just take all the time off work they want? Really? Looks like Lennar figured out a way to NOT fix things. What a joke. Planning on going over this clowns head to get things done. Not holding my breath!
Reviewed Feb. 4, 2016
My husband and I buy a model home in June of 2015! Apparently they only repair items within 90 days! We had many problems with our bathroom fixtures! They never repaired them correctly and would break again! Jim from Lennar never returns a phone call! So my husband fixed it himself and we are going to have to replace all the bathroom fixtures because they break constantly and are obviously cheap workmanship. They take no pride in their homes or customer service. Also we had a tree in our front yard which was always leaning and could not be fixed to make it stand up because of the way they planted it! Within the first 90 days we lost a branch! Now we have lost more than half our tree due to incorrect planting and the storm! Lennar will NOT replace our tree!
They take NO RESPONSIBILITY! I was told by Lennar they would at least remove the tree from my driveway! Never DID! My gardener had to come but can't replace the tree until Sat. which just for the removal of the not savable tree it will cost us 250.00 not including the purchase of a new tree! They are cheap, unethical, don't return phone calls, they lie, they are nasty, and I would NEVER buy a Lennar Home! They claim to be the number 1 builder! Well from all the shoddy work and complaints I would say again LIARS!
Reviewed Jan. 26, 2016
STAY AWAY FROM LENNAR. Extremely poor experience. They are holding my EMD check for over 12 weeks. Beware!!!
Reviewed Jan. 26, 2016
My husband and I were looking to purchase our first home. We were referred to Lennar and their new construction homes over Windermere, Fl. The house was under construction and we needed to wait till was finished to finally sign. A month before the home was finished we were contacted by Chris ** to get the loan approved. We were approved by an amount that we knew there was no way we could afford. Chris and the lennar team kept on insisting that was something we could do, but we did not feel comfortable and walked away. The pressure we felt into signing in was ridiculous. We got calls and they tried everything to get us to sign. They even mention to take money from my 401k to get the deal. I feel bad for those who will go with it and just purchase something that they cannot afford. That's why there are so many bankruptcies! Be careful - do your numbers and don't let them take your peace of mind.
Reviewed Jan. 16, 2016
We have been in our home less than 3 years. It is a Freedom model home which shares living space with our 87-year-old mother. Right around Thanksgiving we turned the heater on for the first time last year and got no heat. Believing it to be under warranty, we called to have it serviced. We found out that the warranty only covers parts and the part that we needed was not in stock. The whole family had to wait it out in the cold a number of days until the part was available. The cost for the labor that was not covered was in excess of $700.00.
We felt this was not acceptable as we thought it was reasonable to expect to get more than 2 winters out of our brand new unit before having to make those kinds of repairs, but to add insult to injury a call back from Lennar informed us there was nothing they could do. They did offer to come out and inspect the loud noise the unit continues to make when it powers on and off, but if it the problem isn't found to be related to the recent repair they will not fix it. I'm simply writing this review to share our experience with anyone who may be considering purchasing a Lennar Home where they pride themselves on an "everything included home." Be aware that "everything included" may mean a lemon of an HVAC unit. I would advise purchasing a home warranty before buying any Lennar Home to defray the cost of any unhappy surprises like the one we experienced this winter.
Reviewed Dec. 12, 2015
Lucy ** was our new home consultant. In the beginning she was friendly and helped us out. Once our contract was signed and deposit was in escrow, she became unreachable. Emails were not directly answered and were vague. There was a delay in the home being finished, which is understandable. The estimated closing date was the 5th of Jan, 2016 and got delayed an additional week. I had asked why. The response was the delay will be the 8th and no explanation as to why. I then sent another email asking why and then I received, in my opinion, a slightly hostile email explaining the difference between an estimated closing date and an actual closing date. Additionally it was stated that the delay was they are running behind schedule. Duh, the layman definition of a delay is running behind schedule. I had tried calling numerous times without a callback.
Also if you do not show up with an agent, you have zero leverage with this company. They also try to strong-arm you into using their lender and require you to be pre-approved through their Lennar-owned lender. Additionally, I did not enjoy the used car sales tactic that was used on me. "You need to get the documents signed and deposit paid, there is someone in our office that wants that property and are will to put the money down." This is an expensive proposition. Obviously these homes sell themselves. You do not need to be pushy. Trade off is they do build a nice home and it's better than others in quality for the cookie cutter type.
Not really a big deal but when someone tap dances around a question, it worries me. If you shoot it straight that is something I can respect. Also, if you are selling a $400,000 home, it is childish to send text messages and emails with emoji. Be a professional. These little things helps instill a level of confidence in your buyer. Matter of fact, do not send text messages at all unless it is a requested means of communication because there isn't an alternative. Lennar! It would serve you well to get a real professional to sell your product.
Reviewed Dec. 3, 2015
Lennar Homes is the worst company to deal with. We have cancelled the contract 3 days after because we found out everything is not included nor the closing cost is paid by Lennar like they advertised and they will not refund us our deposit.
Reviewed Nov. 29, 2015
3 year old home and my sink falls into the hole. Stay away from this crap builder. Go to Richmond or somebody else! It's nearly impossible to contact them. I will show my pictures to anybody wanting them.
Reviewed Nov. 20, 2015
I visited Lennar Homes site in Dublin CA (Wexford) on 11/11 and 11/15 with an intention to buy one of their 4 bedroom units. The agent told me that they were offering 20,000 discount plus free appliances (fridge, washer, dryer). I almost chose the lot and wanted to visit the site. Initially there was a hesitation to show that site, but I insisted and finally the agent showed me the site. We found out that they have a large cement box for the electrical transformer in the backyard. I asked them if they could provide an additional discount to compensate for the reduction in lot. They got back with 5000 discount and extra incentives like free plantations, which I don't want. I have denied their offer and asked for the 20,000 discount, which was offered to all the consumers. Seems like they don't want to get back to me.
I have come to know through other agents, that they want to sell it to other buyers except me, because they have committed to a discount of 5000 towards the cement unit in back. This is ridiculous and insulting and I am planning to file a suit. Has anyone faced similar experience working with Lennar? I may even think of camping outside their office to let other buyers know about their discriminatory practices.
Updated on 11/21/2015: Jennifer, Lennar Homes's sales manager for Bay Area, offered 20000 worth of upgrades for a Everything Included model in Lennar Wexford community at Dublin. When we looked at the actual options, there was nothing which could be added structurally, so she persuaded to go with plantation shutters. Even after accepting that, the discounts totaled to 16,400, leaving 3,600 on the table. She was unwilling to accommodate through any other upgrade or discounts. Beware of her. She actually wanted me to walk out without the deal, so that she could sell it to someone at a higher price.
Reviewed Nov. 17, 2015
Sorry to tell you but I have to advise to save your money and use your time to find home with another builder. It is too late for me but you can RUN from this builder! Save yourself! We got lucky with construction quality but Lennar is not customer oriented company. Prices for houses are cheaper but everything in the house is cheap too! Products what they are using outdated and have a low quality so you can not enjoy your house after they finish. You will need another remodeling!
Reviewed Nov. 12, 2015
We cancelled our contract to purchase a home with Lennar because we decided on another builder. We were told by the agent it would take 24 to 48 hours. That was a bold face lie!!! The agent would not give us any other information. They will not give you a contact person to call to follow up on getting your money back. Just that it comes from their corporate office in Florida. If you try to call Florida - you will get the runaround and get transferred from dept. to dept. The agent will not return our phone calls! Now we have to get an attorney.
Reviewed Nov. 4, 2015
I bought a condo in Championsgate. When I did the initial walk-through lot of floor tiles weren't leveled. They fixed it. However, they didn't fix the washer and dryer to the ground. It took some time to fix it. These are common things and before they sell the place they should go through and fix without causing inconvenience to buyers. They have nice locations, models, etc., but the construction people can use some more thoroughness and respect to what they do and not be negligent.
Reviewed Nov. 4, 2015
Lennar Alexander Ridge - I would never buy another home from Lennar and may move soon. This company has duped a whole new community with shoddy contractors, poor purchases, a community pool that is falling apart within a year, lies, and deceptions in sales practice, and on and on... A/C units that do not last. Not take responsibility when contractor forgets to ground a home, blowing out most of the electricals. The list goes on and on... They plan to desert the community with multiple problems created by their short term building model.
Reviewed Nov. 1, 2015
Let me start by saying that this is THE WORST customer service experience I've ever had in any business I have considered patronizing. The agents and the sales managers with Lennar are extremely rude, unprofessional, discriminatory, inconsiderate of your time, disrespectful and full of lies and deceit!! Upon my first visit to Lennar (Bridgehampton, Alpharetta) we were barely acknowledged after standing around for almost 30 minutes waiting to ask questions. There were several "other" potential buyers there that seemingly got the attention from both agents on duty, but neither agent had the time or the courtesy to give us. It was so bad, we decided to come back at another time hoping that the experience would be better the next time around.
The next time we came back the agent there (Patsy **) told us that she was "trying" to go to lunch when we were greeted. Again, this did not stop her from interacting with "other" potential buyers and answering their questions. After a few more visits, customer service NEVER improved. In fact EVERY time we visited, we were either rushed, ignored or made to feel like we were an inconvenience to the agents there. An agent in training told us that email is the best way to get your questions answer so we tried to go that route. All attempts to communicate through email were either completely ignored or communicated with the same sense of attitude as if our questions were an annoyance.
After finally getting most of our questions answered, we decided to still continue our pursuit of purchasing a Lennar property. When we finally came in to write a contract, we were told from the sales agent that if we didn't get approved through Lennar's "preferred lender" UAMC, we would not be able to move forward in writing a contract, even though we had another pre-approval in hand from another lender. My fiance' and I both wanted to know where this was in writing and the sales agent never would give us a straight answer. She told us she would have to email her sales manager Patti ** to get an explanation and this information was coming directly from her manager.
Sitting right there in her office, Patsy decided that email was a more appropriate form of communication as opposed to just picking up the phone and calling her sales manager. She told us that while she was waiting on a response, she would check her email from "other" clients!! Again, you have clients sitting in your office BUT attention is given to everyone else in the model home but the ones sitting there READY TO WRITE A CONTRACT!! So after 10 minutes of just sitting there wasting everyone's time, we made the suggestion that a phone call would be a more prompt form of communication than waiting on an email response.
Patsy left her office and proceeded to call her sales manager in another room. When she came back in, she told us to call her sales manager, Patti **. Patti informed us that because we weren't using UAMC, we would not be able to write a contract!!! We asked her where this was in writing and she told us, "This is verbal, it's not in writing, it was simply Lennar's policy"! We told her that we had spoken to their loan officer at UAMC (Jim **) prior, and we're "encouraged" to go with another lender. She told us that she needed to call Mr. ** and get back us. We asked her to conference Mr. ** in so that ALL parties could hear the conversation and get to the bottom of this. Of course, we never received that phone call.
After about 10 minutes still waiting in Patsy's ** office, she finally called us back to say that something was wrong with her phone and that she got a special "exception" from corporate so that we could write the contract!! It's apparent to us that Lennar tries to "force" you into using their lenders every way they can. It's also apparent that regardless of when we came into the office, writing a contract or to ask questions, we would be either rushed, completely ignored or put on hold while the sales agents there attended to everyone else!!
It seems to us that Lennar's "policy" of using UAMC is a made up policy, hence the reason it isn't documented anywhere in their paperwork. This seems like another way to pressure the buyer into using their lender which is an illegal practice and borderline predatory lending!! When the sales manager couldn't provide a valid and substantive reason for this "policy" she had no other choice but to grant this bogus "exception"!!! The truth of the matter is there is no policy and there was no exception. When upper management sets the standard for making up fake policies for the sake of strong arming a buyer into using their lender, BEWARE!
Reviewed Oct. 30, 2015
We picked out our home model and lot. Our sales rep pushed us to pick a premier lot backed up to conservation land that will never be developed. So we changed the lot to the one with the incredible view. Now never has come and is being developed for townhomes. We will now have a lovely view of the back of a townhome. The twist? Lennar is the developer and owned the land when we bought our home. Lennar will tell whatever lie they need to. What a shame.
Reviewed Sept. 19, 2015
We purchased the model home in March of 2015 and have found several things not ok. The carpet upstairs requires tightening since it is bulging in front of a bedroom, the walls are ribbing in one area as if water damage had occurred, my husband has redone grout lines in all bathrooms and in the kitchen, the flooring is substandard quality - it scratches and dents easily, the sprinkler system works sometimes and not all heads work. Overall were it not for the location this home would not sell for what we paid and I wish we would have waited till more homes were build in the area before choosing this one.
Reviewed Sept. 18, 2015
RUN from this builder. Their corporate processes are so inefficient that, once you are in - they provide no level of service. We located a completed townhouse at a good price and decided to risk nearly our entire savings account to put a deposit on the unit to take it off the sales market. Circumstances made us a long shot for financing, which we explained, and were told that if we could not secure financing, we would get our deposit back in a couple of weeks.
I'm now 8 weeks out from when we cancelled the contract and do not have my deposit. I must vacate my current residence and had to beg and borrow to secure funds to secure a rental because they are incapable of writing a check. The sales manager casually states that their systems are inefficient and it would be 6-10 weeks to WRITE A CHECK. UNACCEPTABLE. Clearly, they're sitting on people's funds to support their cash flow at our expense.
Reviewed Sept. 17, 2015
I have a two year old Lennar home, the Onyx. Upon arriving in San Antonio to my new home, the ceiling in the living room fell in due to a framer butting a 2X4 into one air conditioning pan. The entire ceiling had to be retextured and painted once the new sheetrock and insulation was installed. Last week my two year old home had a water heater malfunction. Lennar maintains that since I did not call them, which in fact I did but it was 9:00pm at night on a Friday night with no published emergency number, they would not pay for the emergency plumbers who had to come the next morning to change out one failed water heater and one about to fail with both having rust and corrosion.
The plumbers noted that the initial install was improperly done as the drainage pipes were plumbed too low causing the pans to be contorted and punctured resulting in water flowing down the middle of my garage. Lennar refused to accept responsibility for the initial improper installation. Specifically, Brian ** refused to speak to me or take responsibility for the inadequate workmanship. The cost to me was in excess of $4600.00. My advise after dealing with this builder on all manner of little and large home issues is to stay far away from them. They are shysters and do not care at all about what their reputation is in the area.
Brian ** is the decision maker and he specifically refused to take proper action in the water heating fiasco. He is cowardly in his manner avoiding any direct contact with the homeowner. I am completely unhappy with the home and the builder given the many problems myself and other Lennar homeowners have had. The whole subdivision is currently experiencing foundation problems. Other builders in the subdivision have immediately tried to resolve the foundation issues with the homeowners. Lennar continues to avoid being accountable even with foundation issues. They are an extremely poor choice for a home builder.
Reviewed Sept. 15, 2015
Before our closing, there was a large crack in the family room ceiling. It was repaired several times and kept coming back. Before the closing the "final" repairs was made and lasted three days. Several months later, a structural engineer called in, and we still have a huge crack in the ceiling as well as the floor of the porch, wall in the breakfast room, crack in the driveway, crack in the wall in the garage and cracks around several windows.
As a part of our contract, all repairs to the family room were to be completed. They still are not after six tries. We still do not have accepted the house because we are seriously afraid of the continuing cracking problems. We closed on the house May 5th... It is now Sept. 15th and still not living in the house that is literally crumbing around our ears!!! We really need some help in resolving the issues with Lennar because they are simply NOT able to make the needed repairs to stop all the cracks. If you have any ideas, let us know! Meanwhile I want to put a large sign in the yard with a picture of a lemon and the words "Crack House!"
Reviewed Sept. 3, 2015
I moved into a new home Nov 2014. There was warranty work that needed to be done before the closing, which was August 2014. One of the issues was cracked grout in the shower stalls, around bathtub, and kitchen sink backsplash. According to Lennar, the repairs were done. By Dec 2014, the caulking they used was peeling off in both stalls, bathtub, and kitchen sink backsplash. It took several months before a workman came to address the issue.
He supposedly dug out the peeling caulk and replaced with grout (though I believe they used caulk). Now, less than 6 months later, all that replacement caulk has peeled off. My warranty has now expired and I will have to pay out of pocket to have everything redone. A second issue was unraveling carpet. The carpet, where it meets tile, wasn't tacked down well and the first time I vacuumed it, it unraveled. It took over 6 months for Lennar to send someone to repair it. I have nothing good to say about Lennar's customer care nor warranty service. Truly, BUYER BEWARE.
Reviewed Aug. 29, 2015
Poor quality of construction. Floor with bad installation. Several door in poor construction. Living here for 8 months: A/C had to be repaired, the dishwasher had poor installation, the house door had to fix installation...
Reviewed Aug. 20, 2015
To make short I bought my home in 4/1/2015. After twenty days I had a major leak from the bathroom, after two month mold in the ceiling caused by a different leak in the main bathroom. After 75 days another leak caused by the poor quality of tiles and grout. My conclusion that, Lennar build expansive houses with very poor materials and subcontractors. I just wonder where state of New Jersey and why do they allow them to work. I have pictures and videos but it's a waste of time. The only reason I am writing this is to save a hard working family.
Reviewed Aug. 19, 2015
We have lived in our Lennar Home for 8 years. We have a 10 year warranty on the structure of the house. A few of our shingles flew off in a thunderstorm and we had a roofer come to replace. The roofer told us that we needed to call Lennar because the roof was not installed correctly. We contacted the Charleston office, which you cannot call - you have to email. I did and it takes them forever to answer your emails. I asked for them to call me and talk. All they will do is email. I have sent 5 emails to get an email that said "I'm sorry, I know that is not the news you wanted to hear. Shingles are not part of your 10 year structural Warranty." No one called or even called to come over and look. Our roofer said Fiberglass is exposed. Valleys are not installed correctly. We will have problems. I now have asked for someone to call and no email back. Now I have asked for the email of CEO and it has been two days. Terrible customer service.
Reviewed Aug. 17, 2015
We met Holly ** (Lennar sales agent) who did not impress us with her hospitality to start with. We felt that we were rushed. At the time we were selecting a lot we mentioned to Holly that we were deciding between Wildbrooke and another community in the same school district and picked Wildbrooke because there was a cemetery near entrance to another subdivision and it was a deal breaker for us due to cultural beliefs.
We signed a home purchase agreement with Lennar to build a dream house in Wildbrooke. Contract is 51 pages and we were rushed thru as there were other appointments that day. We knew we have to sign everything and wouldn't be able to read every single line. Holly went over some points she thought were important and everything seemed reasonable so we signed it. We gave Lennar earnest money and additional check for half of the amount to finish basement. Before selecting a lot, we also checked google maps to make sure that we picked a perfect lot. The lot we picked was not even released at that time.
A month and a half before closing we found out from another agent in that community that our dream house is backing up to an old cemetery. Even though contract mentions that there is a cemetery along the eastern boundary line of the Community (which we surely did not go over while signing contract) but even more disturbing fact is that it's backing up to our lot which makes it pretty much on our backyard. It is not easily seen from the house since it is not functional and disturbed and trees grow over the old graves. There is not even a road leading to it. It totally looks like a green buffer between Wildbrooke and another neighborhood.
We totally feel that the information was deliberately withheld from us. Lennar is there to sell homes, make profits, they don't care about customers! As the prices for homes in Wildbrooke went up 30k after we signed contract we were hoping to ask for partial refund or our deposit. We tried to contact the sales manager Patricia **, but no one ever replied.
We paid them over $25k for this house that backing up to cemetery. We have 2 small children that will be emotionally disturbed if they will find out about creepy cemetery behind our dream house. Here is a quote from Lennars website: Lennar Atlanta is under the inspired leadership of Division President Todd Jones. Todd, an Atlanta local and accomplished homebuilding professional, leads a team of 85 experienced associates, all equally committed to working with integrity and delivering the highest level of service and value. Holly is Lennars representative and it is such shame that Lennar hires individuals with such low values. LENNAR doesn't even want to hear you, WHAT HIGHEST LEVEL VALUES ARE THEY TALKING ABOUT?
Reviewed Aug. 11, 2015
I am not going to bore you with all the details, let's just say Lennar is not all it's cracked up to be and anyone reading this may want to research other builders. I have had issues from faulty electrical work to a crack across the entire length of my home. I have to say that some of the workmanship is shoddy at best and you always seem to get the run around. Additionally, after having a home inspector in my house I learned the real truth about the quality of care that goes into Lennar Homes. Yeah, not so much!!!
Reviewed Aug. 6, 2015
We met Mr. Wayne ** who was very friendly and welcoming at the time. When we sat down to start the process we told him, that we wanted the following: Whole basement finished (including the area that the model has unfinished). Finished patio with stones as saw in a model home he showed. The interior of the whole house painted as model.
At the end, the SAME house as the model but with the additions mentioned before. To all of these he said YES! He quoted the price without the additions (obviously) because he was going to get back to us on that once he talked to whoever was in charge. When we meet again to sign all the papers and we follow up with all that we talked, he back down and said that the basement and the patio was not possible and that we didn't talk about it. Since then everything is being downhill dealing with this Mr. Wayne **.
Today, we went to the community and found SURPRISE again! The little liar hit again when told us that they as builders DO NOT custom paint the houses. You could imagine my surprise when I heard those words - no, that was enough. Mr. Wayne ** was such a liar with a terrible sales skills because you cannot lie to people deliberately just to sell and have your commission. Mr. Wayne ** represents your company, and is such shame that you hire individuals with so low values as him. Now what we have left is a house that I don't feel comfortable buying anymore, that started based on bunch of promises that now cannot be delivered. We hope this email don't go to trash or get lost in cyber space. On our end, we will post reviews in every social media possible about the way your sales force conduct themselves to make people aware of these scams.
Reviewed Aug. 6, 2015
I bought a new construction home from Lennar. Their construction quality is so cheap and they are not concerned about the customer problems. Even though customer says it is fire hazard they don't change. Communication is horrible. If you have a question they never answer it in timely manner. Don't be surprised if they never get back to your question. They do not perform any walk through with the owner when it is supposed to. Construction manager does not even know what is happening at the lot on any given day. He says "ohh I am also surprised as you." I got a closing date in October before even all the issues fixed. I made my arrangements for that and week later they says now it is in August. They don't care about customers whether it is possible or not. I brought this to Lennar corporation in Miami and waiting for their reply.
Reviewed Aug. 5, 2015
We closed our home about two month ago with Lennar in Cumming GA. After staying in for two month we found no matter what wall outlet we use in master bedroom for ironing our clothes, the circuit breaker trips and shuts of all lighting in master bedroom (point to note is not a single light in bedroom in use while ironing). So we tried in other bedroom and it worked fine without any problem whenever we ironed. So we informed Lennar about the problem and filed a maintenance complaint. There comes a representative from Lennar and looks in the matter, and suggests us following options to solve the problem.
1) Change the iron as it is drawing too much power for the circuit capacity. (I have iron with 1350 Watt which is in mid range of iron available in the market from 1000 to 1500 and moreover it works fine in other bedroom and it worked fine for last 5 to 6 years in our apartment home). 2) Buy an extension cord and use outlet in bathroom for hair dryer so it can take more load. (Has anyone seen people using extension cord to use iron in their newly build home? It also poses a problem of tripping over extension cable if someone wants to go in the bathroom.) 3) Take all the clothes to the other room where wall outlet work fine, iron it there and then bring it back to bedroom. (What a big inconvenience in new home). 4) Run new wire circuit with proper capacity to use iron on that circuit. (it costs and needs finishing works to be done after wire installation so they flatly said they will not do it, "if you want, you can hire private contractor and do it but that will void the warranty from Lennar."
Can you imagine you buy a new house and cannot iron your clothes in the master bedroom? This is totally unacceptable. Lennar has not provided any higher wattage circuit in master bedroom to use iron or a stand alone room heater. This is kind of keeping buyers in dark while making contract. I asked the guy "if I had been informed I could have opted for a higher circuit and paid for that option to avoid everyday headache of taking clothes to other room and iron it there", and the answer was, "we don't provide that option". So you have to change your habit and lifestyle as Lennar wants after buying a house of 400K. What a disappointment and waste of money with Lennar. I would suggest any future buyer to test all the outlets with maximum load running, else they have to change their lifestyle which suits to Lennar. My first and last purchase from Lennar.
Reviewed July 26, 2015
So prior to purchasing our home in Summerlyn I did some research on the builder on this site. I almost decided NOT to buy the house until I realized that people only leave reviews here to complain and write about negative experiences while people that are happy leave no reviews at all. So we decided to pull the trigger and buy the house and are happy with the purchase. The only issue we have so far is problems with the GFCI outlets tripping in the bedrooms when high draw appliances are plugged in. Not sure if they were installed improperly or if they all need to be replaced. However it doesn't bug us too much because we never use high amperage appliances in the bedrooms with the one exception that led us to find out about the problem of course. Overall we feel the house was a great value compared to what we paid for it and are happy with our purchase.
Reviewed July 21, 2015
We chose a Lennar home in the League City TX area and we're fairly happy with our purchase. They compensated us when we woke up to a waterfall in the downstairs den when a nail that had pierced a water pipe upstairs rusted out. It took almost a year and rebricking our bay window to finally realize the flashing was installed upside down. Instead of channeling water away from the house and window, it was channeling it into the wall and inside the house. Mr. Stuart ** was even aware of the issues we were having! Within that first year, on one of the many times that the construction manager and a Lennar VP came out, I showed them one of the upstairs bathtubs. It was continually stained. They had the audacity to tell me that I wasn't cleaning it well enough - I had a dirty tub. I was a good customer and said "ok" and thought maybe I should be doing more.
Over the next couple of years, I noticed the surface of the tub was getting thinner and thinner (and I was using the correct cleaners.) Then all of my kids moved out and I started showing in there. I realized that the tub wasn't draining properly. There was always water standing in the tub after a bath or shower. I contacted Lennar since it was very apparent now that the tub was installed incorrectly AND that Mike ** (construction manager) and the VP (have to look up his name) didn't take the time to explore the issue or they simply lied to me. At ten years, this tub had a rusted bottom. I haven't resurfaced it or replaced it yet because I think Lennar should! You can see from the rust spot where the water sat. Even once I realized what was happening, trying to get Lennar to investigate and make a repair, and tried the tub by leaving a towel in to soak up all of the water - nothing helped.
We should have moved into our house in April 1999 but because of the weather and city permits it was August 1999. They were behind and rushing to get the last few homes on our block finished. They took my dining room fixture and put it in next door so that house could close! Our forever has been a fair house maybe even a good house - but we've had lots of issues that Lennar management just swept under the rug. There were issues with our construction manager and the way he ran things and management and ownership didn't right his wrongs. So the question is: Does Lennar review these comments/complaints or are we simply sharing our grievances with one another?
Reviewed July 21, 2015
Multiple issues early on. Everyone on our community has had major trouble with their air conditioning units. Driveway cracked within first two months. They fixed it, but reluctantly. Garage door opener had to be installed by purchaser. Whoever heard of that? Garage door put up incorrectly, fell and caused > $800 damage to my car. I demanded they pay and they did. First home I ever bought and definitely last Lennar home. Poor quality overall.
Reviewed June 12, 2015
The upstairs floors have about an inch of cement on top of the floorboards. We contracted an excellent contractor to lay marble. We knew the floors needed leveling, but we did not know the extent of how uneven the floors were and how damaged the cement was. The loft area of the upstairs is over an inch lower than the bedroom floor next to it. The cement on floors in front of the bathroom and loft area are cracked thru to the floor boards. You can see where the builder had poured an addition layer of cement in these areas but did not bother to level it out, so the floor has a wave pattern. All of this can be seen with the eye without the use of a leveler. The builder must have poured the cement in each room separately instead of all at once, because if he had used self-leveling cement we would not have waves in every room.
The contractor pulled up tile in the bathrooms and the cement was cracked and came up with the tile. Because the builder set the floor trusses at 24 inches on center instead of 16 inches, the dead weight capacity is on 10 pounds per square foot. Not this may not matter if you or future owners want carpet upstairs. However this does not make sense to me. Carpet in humid Florida! In addition to that, the price of their home were selling in the half million or more price point. Everything in this house is builder grade and sub-level work. The neighbors I have talked to say that their floors are not level either. My doors don't close properly and have sunshine coming thru them. The roof leaked. The roof I was told had some kind of design flaw and several homes of this particular model had problems with the roof. My contractor told me that I had been mislead when I was told that Lennar was one of the best builders. Lennar is one of the worst.
Reviewed May 30, 2015
After reading all the complaints, I did not read where the homeowner paid an inspector to inspect prior to their closing. Also, I did not see where an inspection was performed BEFORE the 1st year warranty ran out. Out of all the homes here in Jacksonville, FL, Lennar's houses look best. I mean, after all, it is all that we can afford and yes, I am nervous, but I've educated myself and even created my own checklist along with paying an inspector. I promise you that if the house does NOT meet our expectation, we are not going to move in. As for this forum, I think it is a great opportunity to share information about the builder. For instance, did any one know that if you do not MAIL your warranty card into the manufacturer, it will shorten your warranty by 5 years. Who really remembers to do this? So please, share valuable information.
Reviewed May 19, 2015
We were going to have a home built in Crossroads, Texas that was at the end of a cul-de-sac near a pond and walking trail area. We had several meetings and paid $750 for earnest money ($250 was for electric deposit I think) and then several weeks later we get a phone call stating our house won't fit on the lot as planned and we were to be moved down several spaces and get an "upgrade" of shutters and stone on the elevation. The whole reason we were even interested was because of the original lot by that pond, shutters and stone did not make a difference to us! It sounded fishy and raised a red flag.
Thankfully, because they could not build on the original lot, the contract was null and void and we would have had to start over with more paperwork and a new contract if we wanted to continue with the build. We are so glad we had a loophole and backed out! One more thing, we have asked every week for the last two months where our $750 refund check is and are told it has not come in yet and as of today, "there are so many cancellations that everything got delayed..." Uh huh. If that's true then wow that should tell Lennar something...
Reviewed May 8, 2015
Currently I am looking at a new house by Lennar in DFW as I am relocating. The sales person at Lennar was not nice, once stating in a smug manner that this community is not for everyone. Excuse me?! I just was approved by your loan department for 450,000. I'm spending 380,000 and you have the audacity to treat a customer like that? I love the house but I don't love the process or the way I was treated. I have been rushed the entire time since someone else who didn't put down a deposit might be interested in buying the house? Have you qualified them? Why are you more concerned about them than me. Very turned off at this point. I've tried to contact upper management with no luck of a return phone call. Mind you I saw the house once and live in South Florida where the Lennar name is good. Be aware when you work with them. It has been an unpleasant experience this far so I will keep you updated.
Reviewed May 6, 2015
We moved in January, 2013 and have experienced nothing but problems. We have air quality issues and water intrusion causing mold and other problems. We have had three major plumbing breaks, flooding several rooms. We are unable to use two bedrooms and the guest bath which we have sealed in order to contain the odors. We have had the entire home retiled 3 times due to poor quality. The home I sold was 12 years old and had zero problems the whole time we lived there. I have had 6 new homes during my lifetime and have never experienced such shoddy workmanship or lack of concern by a builder. We are experiencing loss of energy, eye problems, headaches and sinus problems. Lennar stalls, makes excuses, sends an unqualified worker out after 4 or 5 complaints and nothing gets done. If you buy a Lennar home, you deserve what happens to you.
Reviewed April 27, 2015
Lennar advertises that they construct their homes with sound proofing materials. What a manufactured lie!! I purchased a Townhome built by Lennar and the walls are extremely hollow sounding. I hear my neighbors talking through the walls and I can even hear them closing their cabinets. When they go through their front door my whole wall shakes and vibrates. I will never buy another home from Lennar again.
Reviewed April 27, 2015
We purchased a Lennar home in May of 2014 and on the first day we moved in we felt like we moved into the Addams Family home. The door hinges were all squeaking. We had them replaced them about 3 times now and the latest and complete replacement was less than 30 days ago, and they are already squeaking again. I have been asking them to quit using the crappy hinges and buy real architectural grade hinges for my doors but they refuse to. This being the 4th set they purchased and replaced could have paid for itself now but they want to continue buy junk components for the temporary fixes and hope they can past the 1 year mark so they can be done with my complaints. Because after a year I was told that it becomes my problem.
Today they sent a person from Frontline Response by the name of ** who said she was with Lennar Customer Service. But I found out later she was from another company hired by LENNAR called FRONTLINE RESPONSE after she mentioned that Lennar is possibly being sued and we should not take part of that or else you might not be able to get things fixed if I join the class action and it goes to court. I then told her to leave my house at once!
Reviewed April 21, 2015
We put down money on a home and later found out the lot we were purchasing was not going to be as planned. We were told it would have wrought iron fencing and open to a dog park, but instead an 8-foot high wooden fence was put up. I'm sorry but living like we are in a prison yard is not our idea of a nice yard. We then ask for a refund and was told it would take 4 to 6 weeks that was the end of February.
After about 5 weeks contacted the salesman and we were told it was being processed and it would be overnighted. Waited another week and told the same thing again, another week later and still nothing. Finally it was that was sent weeks ago then it was 'oh wait that was another person with the same name as us!!!' Yeah right. Now we are near the end of April and we are told it will be another two weeks because it hasn't even been process and it's sitting here in the Dallas office and has to go to Corporate in Florida!!!
Oh and once they get the check sent to them in Dallas THEN we can either come and pick it up or they will then overnight. They have the most incompetent bunch I have ever seen. But it sure didn't take them two and half months to take our check and cash it!!! Big Business at its best. NEVER AGAIN WITH LENNAR HOMES!!!
Reviewed April 13, 2015
The first year I had to have air-conditioner repaired and again for the same thing the next year. They also sent someone to make the repairs and all he did was try to sell me his personal DJ CD. They put the sheetrock over the downstairs cable box and had to come and repair that. They had to come and repair the master bathroom toilet because it was rocking and giving in the floor. The grass they installed in everyone's yard is nothing but weeds. Even the city made them come in, remove all the streets (yes, ALL the streets) and replace them before they would take it over. NOW, they refused to make the promised repairs and now say everything is out of warranty even though they were the repairs they said they would do, and some of the identical ones already done but not done properly. Horrible customer service.
Reviewed April 12, 2015
We bought our home 6 years ago. The walls are cracked. We have a leak on our ceiling from our upstairs bathroom. Our appliances all have broken within first 3 years. I have called and no one had ever offered to correct problems. We have another builder in our community Hibiscus Homes and the quality of those homes compared to those of Lennar is almost embarrassing for us Lennar homeowners. No cracks evident on their houses at all. We wanted this to be our forever home… but it's falling apart.
Reviewed April 8, 2015
After we moved to our house in summer the shingles from the roof started coming off in spring. Now this is a regular thing where every year 10 to 15 shingles come off every year during spring. We called Lennar and they said they cannot do anything about this as we own the home. After nagging and continuous reach out they got it fixed initially and now after 4 years they don't entertain the calls and respond to our complaint.
We contacted the person who had actually built the roof and he told us that he advised Lennar not to use the cheap and poor quality shingles and workmanship but they did not listen. The shingles are applied directly on the roof above a plastic sheet. It is so poorly applied. The contractor thinks that Lennar should change our roof as it will not last any longer. Lennar tells us that this is not covered in the warranty while we believe that roof has a 10 year warranty. We are so upset with Lennar as the material and workmanship is so bad everywhere in the house.