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Lennar Homes Reviews
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Be very careful when purchasing a home from Lennar. The sales people will say anything to get you to sign. Read the fine print and ensure any promises/commitments are in writing. Also they will push their lending company on you. You can do better elsewhere. Look around. If you decide to buy. Don't rush to complete the satisfaction survey. They are real nice before and then once they get the survey in service goes down. I would never buy another Lennar home. Quality is subpar. Organization is even worst. You have been warned. Check BBB.
DO NOT TAKE Your clients to Lennar, they do not pay realtor fees. Lennar has been reducing realtor commissions since January and increasing their house prices weekly! Lennar also send you false advertisement emails saying they will pay a Bonus to realtors and then they just simply tell you that it's only on selective properties or models, which of course it's a makeup list by Lennar. Lennar also charges a point higher on interest rates than what the current market is at. Of course you are not made aware of this until After you switch to finance with Lennar's lender. When you question the rate they offer you to buy the rate down, that's right, you have to pay for what the actual current rate are. This is a rip off all the way around.
We closed on our home back in February of 2021. The promise of "all included" and "quality" is not worth the issues or it's weight in gold. We've had to create a spreadsheet of all the issues we've been having with the workmanship. From poorly installed bathroom flooring, siding issues, a fully cracking main floor ceiling, cut flooring, painting all over our siding, garage door issues, large dip in our front yard from the grading, dead tree... The list goes on and on. Lennar's response goes from mildly responsive to nonexistent. We've also talked to neighbors who've had similar experiences. It's unfortunate that being sold on quality meant cut corners and rushing a job to what end? Our advice look at a different builder and check more reviews from that builder in different communities around where you're interested in building.
Lennar is a purely profitable trading company that does not care about the interests of the residents. They care about their profits first and foremost. The construction does not rise to a good level, but below what is acceptable. The materials used are very cheap and of poor quality. There are no public services available in the complex. There is not enough parking. Management of the complex to deal with good behavior and morals with the residents. There are no services provided for association fees.
There is a rush to complete the role to receive the money from the banks, which led to the emergence of defects in the construction like we found heads of wooden nails under the carpet, where several times my children complained that something is embedded in their feet. There are a lot of defects in the building of townhouses, the stuff, and materials which they used is bad and cheap quality to save more money for their own profit. The management of their company and complexes do not have enough experience, are very rude, and not cooperative. I do not recommend it to anyone at this time, if not improve the standard of quality and service.
I am a realtor, when I registered my clients I was told the compensation would be 2%. I have spent many months showing them homes. When a home came available we accepted. Fast forward after three weeks I get my commission paperwork and it's only a flat fee. I was told they just changed the commission structure, and there is nothing they can do. I'm being paid 1/3 the amount I would have been paid if we have bought a regular home. I have a family to support. I find solace in the fact that I talked my clients out of thousands in unnecessary upgrades that would have benefited the builder. Short-changing realtors will come back to hurt you Lennar Homes. When the market shifts and you're begging us, once again, to bring our buyers? I'll be sharing this site with all your horrible reviews and I'll never recommend you again.
We have lived here 9 months.
1. During the buying process we were told we could belong to the club that included a pool, pickleball courts, etc. After closing I went to sign up and was told I could not join because they changed their minds about who could belong. When I talked to our salesperson she just shrugged and said oh well. The club was one of the reasons we purchased here.
2. The appliances are cheap and don’t work. After a huge hassle and numerous fixes we finally got the dishwasher replaced. Though it’s the same brand and model. My refrigerator hasn’t been fully functional in 2 months and after 5 repairs it still doesn’t work. They were supposed to deliver a new one but just didn’t show up.
3. Finding a customer service person to help is impossible because they can’t make any decisions and have to get approval - which can take weeks.
4. During the purchase process we constantly heard, “We do everything possible because we send out a survey and we want all 10’s. If you aren’t giving us a 10 we’ll fix it so that you will." I’m still waiting on that survey….because they aren’t even close.
Lennar’s lender could not work with us. We found a different lender that could work with us and close on time. Lennar cancelled our purchase agreement because we changed lenders. They also kept our $2000 earnest money. They demanded we use their lender and their contact to sell our current home. 5 different closing dates. We lost $5000 on a higher offer selling a rental property because of Lennar’s first closing date that they refused to budge on. Lennar finally agreed to refund the earnest money if we signed an agreement stating we asked for the cancellation. WE DID NOT ASK FOR THE CANCELLATION!!
We have emailed the company several times trying to get the wording changed in the agreement. They have never replied. I have received an automated email from Lennar almost every other day; some emails are for a purchase agreement, some to continue the lending process. We have continued to receive these emails even though we have driven by the house and it has been sold. In my opinion, Lennar is a bully and impossible to work with.
I bought a house a year ago and everything has fallen apart. Did our 11 month inspection. We have a leaky window, gutters falling off, nail sticking up on roof, windows and doors not sealed correctly. Paint spills everywhere, terrible caulking, fireplace cracked. The fence in the backyard is terrible and wasn’t measured so my dogs all can leave. C'mon.
I went today to get some information on buying a Lennar home today. When we got to the model home we were asked what kind of dog we had, because the HOA in the community that they’re selling homes in do not let Pitbulls in the community. I said, "You got to be kidding me right?" This needs to go public! Lennar homes, who do you think you are!!! A breed is not dangerous, owners that raise a dog in-properly and train the dog to be vicious are the problem! Do your homework, you could’ve sold a $400,000 house today! And I don’t want to hear how that is the HOA and the board it starts with Lennar setting up the HOA!
Since I purchased a unit that was previously used a model home and being a real estate attorney, I made sure to confirm prior to closing that I would still be provided the builder 1 year limited warranty even on a model home unit. The on-site agent confirmed and there was nothing in my contract stating otherwise. Shortly after I closed, everything shut down due to COVID including Lennar’s vendor that would have provided equipment and set up the wifi and other automated systems which came with the house. I was even willing to do the set up but the Lennar warranty rep was never able to send the equipment and in the end, I bought them on Amazon and self-installed.
Even the punch list items (simple items like peeling dry wall, uneven hand rail stain, etc.) were not timely addressed. It took Lennar over a year to get someone out to inspect and then they eventually totally bailed on the job, giving the excuse that it was not covered due to it having been a model home. I submitted numerous warranty claims, had written proof in the form of texts with the on-site builder and their warranty representative trying to schedule the work for better part of the year leading up to what would have been my 1 year review. Not only did the initial warranty rep schedule calls and then never showed up; the second representative came out to inspect and then days later got transferred without so much as a notification that someone else would be handling my claims; and finally, the last warranty rep tried to cancel an appointment the day we were scheduled to do and go over the 1 year warranty items.
None of the reps even knew that the unit was a model unit until I mentioned that fact to them. It would have benefitted me to lie to them but I chose to be truthful, correct their misinformation and for that Lennar used the prior model home status as reason not to fix items like nail pops and incomplete drywall work. Those are reasonable and customary 1 year requests never mind the fact that the drywall workmanship complaints were ongoing since before closing and never resolved. I was never advised of that there would be no warranty protection because I bought a Lennar model home, closed and was subsequently stonewalled whenever I would request warranty work. I would think twice before trusting this company or the word of their employees.
We loved the location, so we decided to buy. The agent Jonathon ** was very shady. He told us the lot we wanted has already been reserved, he will send us the site map which shows ones are still AVAILABLE. We reserved the lot and looking forward for the updates and closing. 3 months later, we received his update that there are THREE OTHER PEOPLE ALSO RESERVED OUR LOT, now we will have to send in the highest and best offer to complete with THREE OTHER BUYERS, on top of that, the lot/home we chose has went from $509,000 to $685,000.
WTF, when we confronted with Jonathon, he said "I never said that it's guarantee other buyer can't also reserve your lot". The reason we decided to go with new homes because we don't want to deal with bidding wars, and since we have bought homes from Lennar, we felt comfortable with them... 3 months later, we had no choice but to start search again... We will never work with shady Lennar in the future.
Zero stars!!! These low-down good-for-nothing bad actors need to be avoided like the plague. I put good money down for a house in construction...I am a millionaire...But I guess they thought they could sell the house for more money than they were contractually required to sell it to me for and so I just got a call -- weeks into the process, after selling my last house and moving into a temporary rental prior to moving (I thought) into the Lennar home -- that their Lennar mortgage company -- which they illegally force upon buyers -- was illegally and wrongfully turning me down for a mortgage in spite of the fact that I have more money than 90-98% of the customers who walk through their door and I proved it.
Lennar and its out of control mortgage company -- which you have to take (I was given no option to get another mortgage or even pay in cash -- they hung up on me after announcing they would not give me a mortgage (the size of which I'd had on my last house by the way!) -- are violating every federal law and regulation on fair housing and mortgage lending practices and I intend on proving it in court in in complaints to every federal and state agency there is that oversees their industries. I will see that they pay damages -- real and punitive -- for their legal and moral business transgressions.
Recently I wanted to buy a house with this company and Juan Carlos ** in the Davenport/Haines City, Florida area helped us from the beginning. He explained the contract, the most important parts he said, but he forgot to mentioned a BUILDER'S FEE of 1% from the total of the house price - a very important detail when it is more than $3,000.00!!!! When asked about it he said that because I am a Veteran buying I don’t have to pay for it but the contract was already signed. He refused to provide an addendum or a solution that all parts could sign explaining that I did not have to pay the builder's fee. He took too long so I took the decision of not to proceed with the purchase. So now they don’t want to return the $1,000 deposit when it was his/Lennar fault! So basically they are stealing $1,000. So be very careful with them!!!!
I purchased my home November 2018. Since I purchase I’ve had problems after problems. Lennar will not take accountability for any fraction that’s found in the home. I’ve placed a ticket multiple times since I purchased the home. My insulation was missing, bubbles in the floor, drainage in my back yard (I called different two companies out and they both said when it rains my yard holds water. It don’t drain, Lennar said it does and guess what I have a puddle of water just sitting for three days). Speaking on landscaping; I have three trees in my yard that never produced any leaves. Now I’m being fined by the HOA to replace the trees.
Let’s move to plumbing, when the shower is on in the master bedroom I can hear water droplets in the pantry that’s on the main floor. There is also a water leak from my ceiling located in the master bathroom. Lennar came out and claimed they fixed the problem, they Redid the drywall but never came back out to repaint the ceiling. They emailed me a closed ticket and it states that I wasn’t home Both times when the painter came by. Thank God for text messages; I never scheduled because I was out of town and I attempted to schedule when I returned but the builder manager stop responding. So, now I’m left with a ceiling that’s not painted.
Last but not least, water is dripping from a silver pipe on the side of the house. This is the last way issue. The reason I didn’t purchase an older home was to prevent having to repair major work so early on after I purchased the home. My Lennar home has been a nightmare since day one. My neighbors and I are planning a class action lawsuit against Lennar and we plan on contacting the news media out as well.
Consumer be wary - I purchased my home back in January 2021 and the finished home was completed in late May 2021. Sale and purchase was smooth, although Lennar's Design Center tries to overcharge you (that is a given in this industry). The most alarming part that you as a new buyer should be aware is the "quality" of the included appliances that is heavily marketed by Lennar. They coin themselves as giving you a "smart" home with over $30k value in appliances and smart home technology. While that may be partially true, let me remind you that these many of these appliances are the base of the base.
The in-unit GE washer and dryer looks like it's from my college day era and is very loud and don't expect to wash large loads, it will be unable to handle. The GE dishwasher, though digital is also rather small and really can't fit much dishes and is also a bit loud (again, very basic models compared to other current models at around the same price point). Now, the GE fridge is also small and basic but not a big deal. The main issue is the ice maker - it constantly produces an insanely large noise that is comparable to that of a small airplane engine (sound can be heard from Floor 1 and Floor 3 - fridge is on Floor 2). GE has come out twice and the problem still persists.
Make sure you go through the final walkthrough with a fine tooth comb because don't accept ANY post-closing service from Lennar. Make sure you get the final closing checklist and go through it like your life depended on it. They will push all responsibility to GE, whether the item needs any fixing or needs to be replaced. Even if they gave you a lemon (as in my case), they will not be responsible or help you. One week into moving in, the problem started and Lennar doesn't give a damn. They are all about the sale but no after service. They market their "new home" start technology and you get impressed with all the "included" appliances but do not be fooled, they may or may not work. You will need to spend at least one night there before closing to know and albeit you cannot do that.
Just want you innocent consumers out there to be aware of Lennar's business practices. If you are not a working professional and you have a lot of time on your hands to be having service requests and technicians come out to your home on weekly basis then don't worry, you will love your home. If you are like me, very busy and have no time to waste and just want to enjoy your home already, then you will likely experience problems. Just expected a lot more from one of the largest and reputable developers in the U.S.!
Buyer beware! I bought a Lennar townhome in Morrisville, NC in 2020. It was just over two years old when I bought it. Recently I discovered a plumbing leak. The leak was confirmed by the Durham County Water Department. My townhouse is on a concrete slab foundation, so the plumbing pipes that go into my home are in the ground under a layer of concrete, rock and dirt. I contacted Lennar about the problem and learned that they only provide a 2-year warranty on plumbing. Two years! What does that say about the expectations on the quality of the work? The warranty had expired just a few months before I discovered the leak, so Lennar said it was not responsible for the repair.
I found a plumbing company that said they could fix the leak. Another “beware” moment. Few plumbing companies have actually worked on such problems. It is hard to identify the leak’s position because the pipes are so far down under concrete, rock and dirt.. Companies use helium or nitrogen to find the leak, but admittedly it’s difficult unless the leak is really big which mine was not. The company I used ended up jackhammering a large hole in my guest bathroom and eventually the entryway. It has taken three months to complete the project at a cost of over $16,000. Fortunately my homeowners insurance covered most of the cost. In my view this is a ticking time bomb for homeowners because builders now pour concrete foundations instead of the above-ground, crawl-space type.
HORRIBLE CHEAP BUILDING, Lennar used cheapest material, our Heating system is horrible. They used the wrong size ductwork so some rooms don’t heat, the faceplate on the wall for the Thermostat DOESN'T match the system. I WILL NEVER RECOMMEND THIS BUILDER, it should be a crime to lie to the Consumer, everything the salesperson told us was untrue as far as material used! We will sell at some point and we had to pay and fix all the cheap paint, tile, ductwork, skylights are faulty, nail pops everywhere, paint chipping, HORRIBLE. DON'T BUY A LENNAR HOME!!! Buyer Beware.
We contracted to purchase a new home in Bridgewater, Princeton TX. We chose to use their mortgage company, what a joke. They kept losing our documents and asked for more and more and more which we complied with. We could never get a straight answer to any of our questions but we needed a place to live so we went ahead with the purchase. We had our own inspection done and many things were pointed out as shoddy workmanship. Again we really needed a place to live at this time, and we figured Lennar would do the right thing and fix the most obvious things. One week before closing we got a call telling us they decided not to give us the loan (which we had qualified for and had a firm closing date). We found out later that when they put it back in their inventory they jacked up the price and got more money for it. Stay far away from Lennar! Since our bad experience we have heard so many more horror stories about dealing with them.
Everything looks good at the beginning but you will have problems you deal with galore. Like all other comments it’s true things that break they tell you that it’s fine and it’s a hassle to get things actually fixed. This has been a horrible experience. I’m tired of talking with customer care about problems and fixes. The homes are just made poorly.
We purchased our home in 2007 with this horrible builder, with the promise from them they would finish the community & club house that same year, 14 years later we finally are so happy they are leaving the community & we can fire Campbell Property Management. Another horrible PM company. Besides the work on the houses is cheap labor, illegal & the materials are also cheap & garbage. Don’t ever buy from them!!!, they are scammers, they pay for so much marketing that is full of **.
I found out several issues during checkin. Due to the pandemic I had a tight timeline to move in. When at the walk through, issues are noticed, and Lennar's agent promised me they will fix it before I move in. The issues are not things hard to fix. They cut wrong wholes and messed up my kitchen cabinet board and left a scratch on one of my bedroom doors. After I moved in, I found issues are still there. I contact their services countless times, and they scheduled appointments, people comes in and go, carpenter saying they need plumber and plumber say they need carpenter. They even brought a door with wrong size to my home for my bedroom door. After moved in for almost a year, my issues are still not fixed.
Please don't think a new build from one of the largest builder will provide you a good quality new home. They really have done bad work and there is definitely no quality control. I've experienced:1. Non-sealed front door window where wind blew in in winter
2. Wrong window panes
3. Misconnected wires for dryer/washer
Think twice before you buy!
We moved in to a brand new home last February 25, 2021. Only to find out that the aircon is not working. No cold air coming out. A brand new home should have a working unit. Not sending a contracted repair company to fix it. Our house we purchased was not properly inspected. A leak was also found on the air duct. The contracted company who came to inspect the aircon unit even recommended that our unit should be changed since we purchase a brand new house. But Lennar won’t allow it. Their customer satisfaction is ZERO! The free fridge, washing machine and dryer that were in our purchase agreement were cancelled. I am a very disappointed, unhappy and frustrated customer. I emailed the CEO of lennar homes but unfortunately no answer.
Bought a brand new home, but have had more issues than those I know with older homes built by other builders. All of my warranties expired after a year, now I am stuck paying for repairs after the builder used cheap, or ineffective products. The wiring in the home is terrible, and always causing outages. Whenever I have placed emergency help request with Lennar they do not respond, no one ever comes out, and the reps answering the phones are always rude. Lennar is a scam all the way around, from the builders, real estate agents, and down to the pest control. Now I have to decide whether to sell my first home, or continue paying for repairs.
I have lived at the Bridgewater HOA in Princeton Texas for the past 8 months and I have been very unhappy since I moved in. This is not my first house, so I decided to provide a true assessment of my experience with LENNAR. OUR PROPERTY LOCATION: We have a Princeton address but Bridgewater is being built in the town of Culleoka (we were not informed during the purchase) which is a non-incorporated area. Culleoka does not have a Government entity or even public services and Princeton will not respond.
If we ever had a police or fire emergency and we dial 911 our call will be transferred to the McKinney’s Sheriff Department who will dispatch the Sheriff, ambulance or the Firemen. The location of the Sheriff’s office is more than 30 minutes away so our home will simply burn to ashes. Please feel free to call the Sheriff’s department at (972) 542-5100 to verify.
HOA UNJUSTIFIED FEES: After 8 months we still do not have any amenities as we were promised to us at the time of purchase. We are currently paying $500.00 per year (in addition to the $$$ contribution we paid at closing in August 2020). The HOA fee should be used to pay for the maintenance of the amenities as were advertised and promised to us, parks, pool, walking areas, a lake and a Clubhouse, which NONE exist at this time. It is our right as homeowners to ask where our money is going to and what exactly is that we are paying for. Until today I still do not have any answer either from LENNAR or their management agent.
WARRANTY REPAIRS: I was one of the first owners to move into the Bridgewater’s Cottage section. Our home was finished in a rush since for weeks nothing was done and during the last part of the construction, I visited our house and noticed many defects in addition of huge ant nests between the walls which I took pictures of and documented. I forced LENNAR to remove the drywall and exterminate, but after it was corrected, I was denied further access inside my own home prior closing and the blue tape inspection, which was scheduled for August 18th, 2020, was cancelled without an explanation. I kept all the written communications and pictures to document.
As a retaliatory action, the construction crew installed defective appliances, a defective bathtub enclosure which has a hole in the tub which we have not used since we moved in. The front door does not fit the frame and has big gaps, the front window was not installed properly and allows wind to come thru. The light in our master closet was installed behind the closet door so we had to go inside the closet in complete darkness, close the door and then turn on the light. I had to hire an electrician to correct.
Our front porch concrete pad has holes, we do not have gutters and all the water pours down at the entrance, it is impossible to get to the front door when it rains, two months ago after a storm, roof tiles were missing, LENNAR's roofer glued them back to the roof instead of repairing them properly. The warranty department supervisor was at my home, inspected all the above items but we have disagreed in how the repairs will be taken care of. I bought a new home so "patching around" is unacceptable. All the warranty repairs which should be replacements are still pending. I DO NOT RECOMMEND THIS BUILDER TO ANYONE.
My husband made an appointment with Lisa at Lennar Homes two weeks ago to walk through three model homes. We drove three hours on Mother’s Day weekend for a 330 appointment. Approximately 30 minutes before our scheduled time we received a call from Courtney telling me she couldn’t make it however would unlock the model homes for us electronically. We were able to view two of the three homes. She was unable to grant us access to one due to system failure.
Once returning to our car we had a text message conversation where we were advised that the property were were interested in increased from 350k to 450k even though all signs started low 300’s. She chuckled and said, "Yeah it went up in the last two weeks and we really need to change our signs." She asked me if I wanted a Pond view or the woods view and we responded back with the Woods view. From there she stated that she’d have to get back to me to let me know when one would be ready.
At that time I had asked her what type of deposit she needed from me and if we would be entered on a waitlist for the next property that would become available? I never received a response back and I never received a phone call on the Monday after when she said she would get back to me. Today is Wednesday and I decided that I would search for views. Boy am I so glad that I elected to research views on this company. As much as we would like a second home at the beach I am just unwilling to deal with a company that is such a debacle. I understand that these builders are not hurting at this time and that these houses will sell to someone else. And that’s OK, But they certainly are not getting my money. EVER.
I got prior approval for a mortgage with Lennar FL Tampa, the first home finder was fired after I had just met with her 2 days prior, they assign Joseph ** to me and he calls me to go over what I am looking for, then a couple hours later he tells me for a new home I need to come up with 70k and then text me he can’t help me but to call him when I have more money, after we were shown a model that was supposedly in our price range by the former home finder from Lennar - here is the text, "Unfortunately I was not aware of what you were told and I can only relay the info I currently have. Right now since we would only qualify for a home and do not yet have enough funds for closing, I would not be of much help to you. Please let me know when you have enough funds to close on a home and I would be happy to update you with inventory at that time."
We just found out that all warranties aren’t acceptable even though we purchased a brand new home that was built built by a “flipper” who never lived here. Our pool heater hasn’t worked since we moved in and our hot water heater didn’t work for several weeks because they installed it incorrectly. Do not buy a Lennar home. We are home builders in a different state and would never treat our customers this way.
When we arrived at closing, Lennar delivered our home with all the wrong finishings, wrong floor, wrong tile. The sales associates lie. They tell you you whatever you want to hear to make the sale. After we moved in - Lennar managed the HOA since the community was still being developed. There is no transparency or communication as to budgets and where our money is going. The assigned HOA President who works for Lennar, Zenzi ** refuses to return emails or phone calls from residents. Very shady company. Poorly built units. Does not stand behind their warranty. RUN!
I am very disappointed in my home purchase through Lennar Homes in the Bryton Trace subdivision. Things started off very rough as we found out a couple of months after signing our agreement and providing earnest money that there was a delay in the development of the land. We went into contract July 2019 and closed June 2020. Throughout the build process we started noticing several things that were off in terms quality and workmanship. As we moved closer to closing a big issue was the numerous Imperfections in our ceilings. It literally looked like someone spread concrete on them and painted them. Our construction manager suggested they float the seams and try making the appearance better. This turned out to be a botched job!!
After making it very clear that I was disappointed the day before closing the construction manager agreed to look into a solution one last time. Well the solution turned out to be to float the seams again and push back my closing which was the same day. I'm still trying to figure that one out since we had our truck packed and deliveries scheduled the same day. I was unhappy but decided to move forward with the understanding that I would never buy another Lennar home again. After a few months we had a few items that lennar took care of. I was determined to not let the issue of the ceilings go. On a couple of occasions we had been told the right lighting will make it better and that opening the blinds improves the appearance. I'm still trying to figure out how either of these are solutions to address poor workmanship.
We have been in the home now for 9 months and there continues to be issues such as nail pops, squeaky floors throughout the second and third floors that make you cringe when on the first floor, squeaky subflooring in the shower which we were told is common with the shower pan based on the manufacturer. Lastly, we have experienced what is referred as thermal expansion to where when water is running it sounds like water is leaking. As second time home buyers we are so disappointed in our decision to purchase this home. We purchased our first home brand new and lived there for ten years and never experienced any of the issues we have in this home. I do not recommend Lennar Homes. I wish we looked at the reviews and used them as part of our decision making process. It's a fact that the current ratings actually are a result of real experiences.
I purchased a new home from Lennar in Brighton Colorado, in August of 2020. Clanton Heating and Air is the installing contractor. My problems started with the a/c system wasn't keeping my home cool. My master bedroom is 10-12 degrees warmer than the rest of the home. The communication between the warranty department and their contractors is laughable. I NEVER get a timely response, if I get one at all. I end up calling, texting, or emailing all parties, as if I'm the person in charge. Not only do I not get paid to organize and schedule these appointments, I have missed A LOT of work because of it.
Clanton has been to my home 4 times now to try and correct performance issues and will need to come out again to try and make the HVAC work, which I know won't help. The owner of Clanton Heating and Air, "Danny" told me that they are not required to properly commission/test/start-up the equipment even though the equipment manufacturer states it should be done, and Lennar is good with this! Now I have a major gas leak, coming from the gas valve in my furnace, due to poor installation, and other parts of my new furnace are starting to fail. The gas valve and induce draft motor both need to be replaced. I'm sure they will claim it under warranty (I'd deny that claim if it were left to me). If proper start up procedures took place, maybe these things could be avoided.
I'm extremely disappointed in the quality of contractors that Lennar and Lennox chooses to have install their equipment as I'm sure this could all be avoided if both companies worked with reputable dealers. I know the Lennox equipment is only as good as the company that installs it. Lennox should have their local management teams hold contractors accountable on how they install their product because it makes Lennox look like they don't care.
My next issue will be the settling of the home. My kitchen cabinets are pulling away from the walls and most recently I've noticed that my living room floor has started to sink? It is now over a 1/4" lower from where it was when we first moved in. There have been 3 people total that I've had a good experience with since we started with our home buying experience. Unfortunately they can't help me.
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