Lennar Homes Reviews

Lennar's passive aggressive cavalier approach flows over to construction practices (e.g. inadequate construction trash bins that have no top doors for debris containment, poor or no site cleanup, fugitive dust blowing, speeding trucks, etc.). Painful to write this review after all we have invested in the community. Worked with the City of LQ for our first year regarding the fly infestation from an illegal (i.e. no licenses or conditional use permits) for a nearby horse boarding ranch constantly covered in manure.

It is not like the custom made homes I have built in the past where adjustments can be made and rooms made larger, but the ease with which the home is constructed, with fewer decisions made the process so much easier. The builder in Charge, Dan, was highly responsive to the few requests I had upon moving in and the work was completed quickly and efficiently. It has been a very positive experience from start to finish, (except for working with their lending department which refused lending to me despite the 850 credit rating). I would do it again in a heartbeat!

P.S: Sales doesn't walk customers through model homes to explain and give opportunity to ask questions... they simply show you where the model homes is and when you return or not, hand you pricing sheet or have you sign home contract. If you reading this, stay AWAY from Lennar Homes, go for local builders within your community... otherwise GOOD-LUCK.

I called warranty and emailed and they suggested that I called the contractors myself. What is the purpose of their warranty service. I called the warranty contractor for my HVAC furnace and waited from 3 o’clock until 6 o’clock. Finally the guy showed up and was what appeared to be intoxicated and extremely unprofessional. I would not let this person in my house. I sent him away. While using the oven for the first time last night all the smoke detectors went off and the house filled up with smoke. Went to turn on over-the-counter vent fan which did not help at all due to it hasn’t been vented to the outside of the house of course.

Checked with most of my neighbors. None of their over-the-counter Vants work either. They also experienced the same problem when cooking. It would appear that the appliance installer just doesn’t know what they’re doing. So again today I have to call warranty to have yet another problem fixed or rectified that should’ve been caught by the builder on some sort of final inspection. Overall paint drywall and finish is horrible. Supposedly once the house is finished and before turn over a higher up from LENNAR walks the house and doesn’t inspection is this guy blind.

Then the water started to flow, not completely out of the sinks. The main Master bathroom shower underground pipes broke, therefore the water spilled all over the rugs and padding in the master bedroom. The upstairs shower drain was not properly positioned causing water to come down the ceiling and on top of the refrigerator. The entire problem is basically caused by downright (NO QUALITY CONTROL). We as the customer put 350K on the table for their business to grow and flourish, we ask for help. NO RESPONSE. We open tickets. They generate auto response with a lie.

It is September 12, we have holes on the ceiling in the kitchen, and holes on the ceiling in the master bathroom and toilet walls. Don't forget, we closed on July 22nd. Lennar, senior management has been informed via E-mail. I think that the consumer should really give Lennar a dose of Social Media exposure. Maybe that would generate a real human response, instead of a ROBO generated note.

Our own home has been fairly okay with the exception of looking like a spiderweb with all the stucco cracks. But others have been so unfortunate. Fire sprinkler system leaks in the ceiling twice, kitchen flooded, cabinets not installed by closing, damaged cabinets, missing hardware, electrical outlets falling out of the enclosure, and pushed back closing dates apparently due to a lack of workforce. (Don't even ask why their workforce has been decimated, but you can guess.) Lennar dismisses complaints and doesn't respond to e-mails. Frankly, I would never buy a home from them and would never recommend them to anyone based on current issues.

Then came to working day Barbara ** said we can't close now and then refused to return and emails or calls, they did return my escrow less 250. I tried getting a hold of a higher up CEO like Jon Jaffe. He said he would help then he disappeared too. This company is so shady. I have never seen customer service this bad. Worse than anyone. Why treat customers like this? Now we have a month to find a home from somewhere else. Oh God help us! Buyer beware. Consumer beware.

Now because of the draining issue, 1. mosquitoes breed in the stagnant water and increases risk of mosquito borne diseases. 2. Algae grows as the surface stays wet for long time/many many days. These algae can be dangerous to kids, pets. 3. Slip and fall hazard because of mushy areas and algae. 4. Also the grading from the wall of the house to the side yard is very steep. This steepness combined with mushy areas, makes it difficult to mow the lawn. Once brought to their attention, they take forever to address and to even acknowledge. One should consider carefully before buying inventory homes with Lennar.

There were a couple times we reached out as we saw progress was being made but didn't hear anything (you can do your due diligence too you know), but from the sales rep, to construction manager, to final walkthrough guy we were happy with their customer service and still stop by to talk and ask how the house is going. Overall, if you are looking to build with Lennar, take these reviews with a grain of salt. Remember that there are THOUSANDS of people who are happily moved in and are busy painting, moving furniture, getting their kids enrolled in schools and do not have time to complain on websites.

The tile in master bath has cracked from door frame to door frame. The AC is installed so **. There is no soil, it’s rocks, clay and sod. My AC leaks so badly. Egress window is full of water and mold. I have mold growing in the grass. The paint provided doesn’t match. Even from the maintenance person. Paint is all over the stained floors and steps. I am no longer allowed to deal with the Maintenance manager because I gave a bad review so now I have to go through the website. 48 hrs later if you are lucky you might get a phone call.

The very next day I inputted our new address into Realtor.com and the price that they sold us the home for is more than what is listed online. They refuse to change it. My husband and I protested. Our realtor spoke with Kevin and he informed our realtor that he would gladly refund our good faith deposit and cancel the contract. What kind of customer service is that?! What kind of bait and switch is this?!!! Buying a house is not the same as buying a car. A lot of time and money is involved. You would expect from a big company as Lennar they would cater to their buyers.

It is public information that their gross margin in 2017 was 21.7% or in my case about $159,500. They could resolve all my quality issues for about $2,500. They are just too stubborn, arrogant or greedy to do it. Quality last/margins first. For example, they pour all the basement and garage floors at 3.75" and they don't even put any reinforcement like steel wire mesh or re-bar or fibers. Instead they make a lot of "cuts" in the floors that will tend to hide the cracks. Additionally, they do a poor job of compacting the soil. They just run over it with construction equipment but that obviously misses many spots including all the critical corner areas. So now I have a questionable base of concrete elements that they continue to build on.

Next, I wanted to be certain I don't have to live with squeaky floors for the rest of my life. Same sloppy experience with the floor installation. Gluing is hit and miss. Nailing is hit and miss. They put the stairway opening in the wrong place. OK - honest mistake. But when they repaired the problem I ended up with a really sloppy patch job. Now, the roof joists are installed and you would think it would be a given that they will all line up straight. Nope - they line up +/- 1.5 inches. So I guess I end up with a wavy roof next and soffits that will be poorly aligned.

Is it possible the whole crew is just sloppy. In either case, Lennar supervisors should be finding all this and fixing it. I think they are either poorly trained or have too much on their plates. The problem this creates for me is that they continue right on making a proper repair impossible in some cases. For example now that roof joists are already installed how can you lift floor sheeting to glue it properly?

Lastly, you should know that Lennar's new program "everything is included" means they they will decline any minor changes. So, for example, we have to let the tile installers install tile so we can later rip it out to add a simple hand shower unit. Now the cost becomes $1,045 when it could have been $265. Adding 4 can lights will cost us $950 when it could cost $115 during rough in. We wouldn't expect any of this for free. But how difficult would it be for Lennar to work with a single licensed "handyman" type contractor that could do all this sort of thing for each home buyer? And Lennar could make a nice profit on it. It wouldn't take much. But I guess that the market is so strong for them right now that they have little regard for what the home buyer wants... once that very one-sided contract is signed. Buyer beware!!

I told her we were looking for Clovis and she again pushed and said, "Are you sure? Because we have homes exactly like this in Fresno." Mind you me and my husband are ** and you don't see many minorities in Clovis as you do in Fresno so with that thought in mind, me and my husband felt so unwelcomed. We have lived and grown up in Clovis our whole lives. After we looked at the model homes and came back into the office the lady stayed in her office, did not get up to see if we were interested or anything so me and my husband left. I just wanted to bring this to someone at the company's attention and hopefully no one else will be treated this way simply because they "don't look like they belong." Due to this experience I don't see myself purchasing a home anytime soon or in the future with Lennar simply because first impressions are huge for me.

Salesperson informed us they no longer help us after the close. The builder said he only puts in what the design center orders and provides to him. The design center person passed it onto (warranty) customer service. Customer Service never returned any emails or contacts within last 2 weeks. No one would provide answers to us. All passed the buck onto someone else. Now we have a faulty microwave provided to us. I am very disappointed in Lennar for this and thought the company would step up and right the wrong. I am very displeased with this experience and would turn me off from a future home purchase from them.

Our home was completed over two months later than expected. The stairs were not stained to match our floors well. We had to have that corrected. A cracked window was installed that we had to have replaced. Our garage door did not work from day one. There was a massive scratch on our hardwood floor. They installed the wrong size shower door. Two of our recessed lights were installed incorrectly and did not work. I found molded boards in our attic. The metal shield that goes over the pipes coming out from the HVAC unit on the outside of the house was never installed. Those same pipes were never caulked.

Lennar installed window screens on all of the windows, despite the HOA's rules against having screens on the front of the home. Residents were then flagged by the HOA for Lennar's negligence. They installed our sod in the heat of summer, and promised to install new sod if it didn’t take. When it didn’t take, we had to fight and fight some more in order for them to fulfill their promise. We fought so long, in fact, that it ended up being installed in the summer again. Again, it did not take well.

After moving in, construction crews continued to use our outdoor water and electricity while building other homes, after telling them to stop. To this day, three years later, construction crews have backed into our yard leaving tire marks and killing the grass that we have worked so hard to grow. They have also left black tire marks on our driveway. They consistently leave trash strewed across the neighborhood. Despite contacting Lennar about these issues, none of them were resolved.

There were supposed to be two small windows installed in our master bedroom. One of the small windows was never cut out and finished on the inside, but you could clearly see the window (and the labels on it and the drywall behind it) on the outside of our home. Because of these reasons, and more, I do not recommend giving Lennar any of your time or energy. Find a more reliable builder! I will say that Lennar has resolved most of the issues above, however, this was not without us practically harassing them until they did. Please also note that some of these things could be caused by the negligence of the companies they hire to do specific work.

Lennar, as well a Stormwater Maintenance company has been out to survey my yard several times and I was informed by Lennar that when my home was constructed the land was not graded properly and that additional drainage would need to be installed... Meaning my entire yard would need to be ripped up. All the hard work I had put into fertilizing and growing the grass would be destroyed and I would have to spend extra time and additional money through no fault of my own.

I have been told many times that the work to install additional drainage to prevent my yard from flooding would start soon and was even told to stop my lawn maintenance, however, it is now six months later and I still have not received confirmation from Lennar that my yard will be repaired and when. Now, after any amount of rainfall, my yard transforms into a swamp for days, then turns into a large muddy, brown area with no grass and a horrible smell. In addition, I fear that this issue could cause structural damage to my home due to the proximity of the water to the foundation.

The standing water draws snakes, mosquito and other rodents. I have a contract in place to install a fence around my yard for my dog, but cannot proceed with install until this issue is rectified and I cannot let my dog roam in my own yard due to all the water. This is a clear violation of the warranty and I do not trust that Lennar will move forward with the required repairs as I have been told that this will cost them thousands of dollars. At this time I plan to file a formal complaint with the corporate office and pursue legal action if necessary.

Lennar attempted fixes, as inexpensive as possible for about a year and then announced they would need to take down homeowner's fences and install french drains in the retaining wall. Drainage improved and we thought the matter was resolved. This week. We received letters from Lennar attorneys that we will need to remove our landscaping pavers - approximately 12 feet from the retaining wall - in case they ever need to access the drains again and because they want to repair their community fence and move it two feet closer to our homes. This means that we must remove the approximately $15k worth of hardscaping we installed in the first place.

Lennar's response was that the people from Lennar that worked with us on the hardscaping are no longer with the company. We are beyond frustrated, concerned not just about the lost money but also that the wall is still not capable of keeping our homes from collapsing. Of course, the neighbors are all coming together and learning that in buying our homes we signed away all rights for a class action suit and there is little to no remedy available but to give up our yards to fix their improper drainage system and wall. Buyer beware! This is a nightmare!

Do not include your model and leave you lingering for weeks and months if you allow them. That is so they can sell the lots to people that want the bigger most expensive houses even if they can't afford it as well as you could (No concern for the Real Estate Bubble.). In conclusion: Lennar's customer service style which should consider a first come first serve approach (as long as you are a solid buyer of course) is not in their business model. Lennar's Business Model is to play Chess with you. You are only a Chess Piece for them and nothing more. I wonder if their approach is legal... Good Luck!!

Our warranty repair hit list was moderate. Most items were very easy fixes for the respective trades to complete. The largest items on our list were the Lennox central A/C evaporator coil that was defective (class action lawsuit) and the 1x12 trim on the staircase. The evaporator coil in the Lennox A/C unit began to leak approximately 6 months after we closed. We noticed the a/c would run constantly and never cycle off. The inside temperature would never drop to the set thermostat temp.

We discovered that many other Lennar homeowners in our community had or were having the same problem. Research uncovered a class action lawsuit for faulty evaporator coils from Lennox. Ours was replaced under warranty. The company that installed the original HVAC unit was called out to replace the evaporator coil. I was present with the technician as he tested the coil and found it to be leaking from a few areas. Rust began to form on the coils. After replacing the evaporator coil, the technician left a mess for us to clean! (Del-Air).

The other huge undertaking for Lennar was the replacement of the staircase trim. It was originally cut too short at the top stair riser. I could put my hand between the trim and the stair riser! Lennar's first idea to remedy the problem was a short-cut to say the least! They wanted to have a carpenter cut a sliver of wood and somehow attach it to the trim to fill the void! The second idea was to install small pieces of trim on every stair riser (so they all match). I wanted it fixed correctly, and stood firm on them replacing it properly. This all took place in October 2017. The carpenter trade they used was New England Trim.

They started the project by delivering one piece of 20' MDF 1x12 trim to our home (we should have received two). That piece of trim sat in our home from October 2017 until April 2018 before Lennar's Customer Service Rep finally (after my constant calling) started to schedule the repair. Another huge problem is that the Customer Service Rep doesn't have enough respect for us to check with us first prior to scheduling the trades to show up and work! I missed work hours because of Lennar! New England Trim must have some of the worst carpenters! It took them two attempts to get the kneeboard installed, and still failed.

They also only attempted to replace six of the eleven spindles which did not even match the original ones that were installed! The trim nails weren't countersunk in the MDF and the paint never adhered to the fake wood. The carpenters wanted to fill a 1/4" gap from the bottom of the MDF to the top of the trim with caulking!!! We had one side of kneeboard trim the original pine wood, and Lennar attempted to replace the other side with MDF which is fake (pressed) cardboard. This repair would have been so easy to a trained professional carpenter! Lennar eventually had to dismiss New England Trim and use DriRite to complete the install of another piece of pine wood. DriRite did a decent job on the install.

One other point I want to make is how irresponsible Lennar is in the quality control over the construction. As we were already living in our new home, other homes were still in the construction phase. At one point, my wife's black car was parked on the street in front of our home. Lennar's painters began priming a house across the street on a windy day unbeknownst to us. My wife went out to find her car covered in smurf blue overspray! Would it have taken much for the painters to knock on a door or two and advise us to move the car??? Or perhaps Lennar taking the responsibility to inform those homeowners in the immediate area when they are scheduled to paint? Of course not! Lennar never took responsibility of the damage to our vehicle's paint! We found this to be extremely discourteous, irresponsible and ultimately disrespectful to us and the other homeowners that suffered the same damage to their vehicle!

My advice to anyone set on purchasing a Lennar home, be vigilant and know that you are going to have to battle this builder to do the right thing! Lennar is NOT going to step up and do the right thing for you! Your pre-closing walk-through is going to be the most important day (or two) of the purchase! Look at EVERYTHING!!! They want to close on the home so they will repair items quickly. After you close, they forget all about you, nor do they care about fixing your warranty items. Quite possibly look into other better quality builders.

At this point we are incredibly frustrated however an entire deposit in. Our frustrations started when we were supposed to do our pre-construction walkthrough. We were given a date, I took off work to attend. We get there 10 minutes early, 10 minutes AFTER we were supposed to start there is no one there. So we called the office and it turns our then builder (Richard) was no longer with the company and would have to reschedule with Patrick. So since we signed, we had Richard, then Patrick, now nobody as our builder. We also no longer have a new home sales coordinator. I understand that turnover is inevitable and that mergers cause shifts in employment, however that should all be transparent to the customer and they should keep you informed.

This is a terrible way of conducting business. If anyone has any contact information of someone in corporate for Lennar or CalAtlantac, please pass this to me. Again, sorry for the noise, but this is beyond ridiculous. Now, the builder (Edward) is out until next week, and we do not have anyone to answer our questions regarding the house, and they do not have anyone to cover Edward. It is being stressful deal with this company. Buy a house should be fun, not stressful because of the company.

A month before we moved in we noticed that they ran the air conditioning lines below the drywall in the basement, this was unacceptable so I emailed Jeffrey (Lanner realtor) and Steve to have that fixed so the lines were up in the floor joist, just as they were in every other homes being built around us. Steve dismissed this and said it was normal and a scheduling miscommunication. On our final walk-through a week before closing they realized just how bad it was, and said they would get it corrected. A whole week past and on our move-in date they had a company in there fixing this problem.

On our final walk-through there were several bumps and bruises still in the house that we pointed out during our initial walk-through. Chad one of the other construction managers was frantically trying to touch up all these issues as we were walking through the house two hours before closing. Because of that, we were not given the proper explanation of our new home and all the steps we needed to take to settle in. Overall the home is far from perfect, which we understand as we are imperfect beings living in an imperfect world. However, for a home that cost 3/4 of $1 million we were hoping for a better experience. Lennar Homes is building faster than they can keep up and may have bit off more than they can chew.

Another example of contract nonsense is Lennar expect you to close when the home is ready within 2 weeks, however the contracts give Lennar the luxury to finish the home in 2 years, even though they promise you in the office 6-8 months. As an advice to new customers please read the contract well and pay attention to certain disclaimers that would reduce the value of the home you are buying, or the extended time that would take to complete your home. Just for the record I didn't sign the contract with Lennar and canceled the deal. Worst builder I ever dealt with.

Also the exterior paint is chipping off the house already! When you contact Lennar they are bothered by you calling them! We have been through 5 Knowologist now. It's a shame what we are going through! Lennar Homes is PATCHING their work instead of building as NEW!! DO NOT... WHEN I SAY DO NOT... PURCHASE A LENNAR HOME!! We have been sick to our stomachs ever since we purchased a Lennar home. Mind you... This is our 4th home purchase. This home being the first "NEW BUILD" and we are very unhappy! Stay with an old home and fix it up! With Lennar you are going to replace everything within months of moving in and Lennar will simply treat you as another pain in the ** homeowner!!

When the contractor came to my home to look at the problems he brought 6 other guys with me. I felt that was unnecessary and his way of intimidating me. He had a bad attitude and treated me as if I knew nothing about houses. They did a horrible job at fixing the floors! I recently noticed bulges in my ceiling in the kitchen and believe the water damaged floor upstairs is dropping. Lenora took a look at the ceiling and said it was the wood expanding and there was nothing they could do. What?! I just moved in, the house is falling apart and he said this? Lennar representative had excuses about everything and that nothing was their fault.

The Lennar rep came to my home today and told me I would be required to file a claim with my home insurance about the water damage and I told him Lennar was required to disclose the water damage when selling the house and that Lennar was responsible. He then said "the lawyers would never let that happen" and that the lawyers could cause me problems. I took that as a threat and I knew at that point it was time to get serious. I just contacted the city inspectors office and filed a complaint because I believe the house was never inspected properly. I am also considering creating a lot of social media postings and videos letting everyone know what is happening to me.

Original Review: March 8, 2018

Do not buy at home with anyone that is affiliated with Lennar. They are horrible to work with. They do not care about their customer at all. They actually don’t even treat you like you are a customer once you buy one of their houses and they treat you more like you’re a nuisance. They take over small builders and think they can walk all over the homeowner. They don’t honor the warranties that were set in place and they think they are so big that they are untouchable. If you buy one of their homes you will definitely regret it. They have the worst customer service I have ever had with a homebuilder in my entire life and this is my fourth home that I bought and unfortunately the one prior to this was a subsidiary with Lennar or recently merged with them robot out by them such as CalAtlantic.

My last house I had so many problems. They flew out to try & buy me out of my house instead of just fixing the problems. Every single window in my entire house leaked. The master bath leaked the first night I was there and came through my ceiling and caused drywall damage. They never fixed the problem and they fought me for everything that was defective or done incorrectly. Do yourself a favor and do not and I mean do not buy one of their homes. Also do not buy a home with anyone that is now affiliated with them such as CalAtlantic. You will be very disappointed.

I pointed this out and told them I was canceling the sale. They assured me this was normal settling. I know better. Anytime a brick is broken you have a serious issue. If a crack develops it should follow the path of least resistance which is the mortar. If I bought this home the odds are high that foundation issues would destroy my in slab plumbing which is very costly to repair. They refuse to refund money and assure me their company "experts" say it is normal. Please look at attached pictures and judge for yourself. They are pressuring me to buy this junk and may end up in court. Stay away from this company.

The issues involve electrical issues, HVAC problems, mold exposure, structural defects, water intrusion/damage, metal corrosion and environmental concerns. These construction problems, in addition to dealing with the stress of it all for more than 4.5 years, have led to health issues. As well, other people get sick when staying at my Lennar home and exhibit similar symptoms. Between improperly installed and defective A/C units and faulty roof flashing during construction, the house has extensive water damage and mold, which has impacted my health and the health of those who have spent any significant time here in the home.

What's worse? Lennar knows about this. I worked with the division president and his team through multiple inspections and meetings to go through the 80+ defects. They were at the point of more inspections and bringing in an environmental company when they simply stopped responding, even though they said they would make the repairs. Even if the repairs were made and because of seller disclosure laws in the state of Florida, I would have to list it well below market price and it would likely need to be a cash buyer. That's how bad it is and that's not my fault. There is nothing that Lennar could do at this point to 'make me happy.' The only thing they could do is do what's right. I'm not sure how these people even sleep at night.

One thing to know - buying new construction is not like buying a new car. You have virtually zero protections and the warranty is horrible. I wish I had done more research on this before I signed the contract. There are no 'lemon laws' and you'll be responsible for any attorney fees to get the home you wanted. You can expect to pay a minimum of $50K-$100K to simply get the repairs done - you won't be able to ask for any lost work time, medical or any other damages other than simply getting the home that you were promised.

I'm confident if enough people start speaking up about Lennar, that they will have no choice but to change their approach. This shouldn't be allowed to happen and it will continue until consumers stop spending with them and lawmakers build consumer protections for new construction homes. Do yourself a favor and buy a home that has been 'broken in.' If things go wrong? You'll have a much easier time getting it resolved through insurance or taking action against the previous owner for non-disclosure of defects. If I had to do it all over again, that's what I would do.

Outside, there was no time taken to clear the lot of rocks and construction debris, ie. nails, plastic, lunch trash, etc. Sod was simply laid on top of it. In addition, much thought was not put into drainage. A quarter of our yard is an ever-present swamp. This has now forced us to have to come up with some type of solution to level the yard and create drainage. We are not the only folks dealing with these issues. Clearly, Lennar builds so quickly with inexpensive sub-contractors that there is no integrity. Lennar DOES NOT stand behind its homes.

When the warranty people came I saw and they informed me that aside from using the wrong capacitor they also use the wrong electrical wire. I would have understand had I not hired a home inspector and had it not been pointed out. Yes I saw that they replaced the electrical wires and the capacitor but can no longer trust them. My biggest regret is that I trusted them to do the right thing. Lennar refuse to answer my multiple questions as to whys? Now I'm second guessing if they truly and completely resolve the problem? And that Lennar should be accountable, responsible and be punished accordingly.

When we moved in of course we noticed extra things that needed to be fixed such as the screen door, the air unit was making a noise, the heater wasn't as hot as it should be, the garage door was having problems, and a few other things. I opened up a ticket with Lennar and literally within 1 business day all the different companies associated with each problem called me to set up an appointment. They all came out the following day and fixed each and every single issue.

Right now I have a problem with the dryer so I just opened up a ticket. These are new homes, never before been lived in, so of course you are going to be the first one to notice each and every single problem it has. But in my case they have resolved each and every single issue so far. One of my neighbors he was having an issue with a water leakage in the attic and they came and had to reconstruct it but they did it. I would also like to add Lennar hires different contractors in every community they build. So maybe the ones in one community were horrible but another community may have a completely different outcome. I was reading a lot of bad reviews so I just wanted to share my experience which has been very good so far.

There were areas that required painting, stone in our fireplace that was chipped, wood in our baseboards split, chips in our kitchen backsplash and his response to me was we needed to wait for our one year repairs. Through our first year Lennar and John have refused to put the customer first. At our one year walk through any and all repairs were met with “sorry that isn’t under warranty.” Last night I reached out to John regarding stone that has fallen off the front of our exterior and his response “sorry you are past your one year warranty.” Lennar- what happened to quality workmanship? What happens to ensuring the customer is satisfied? What happened to ensuring you employ individuals who are kind in their responses? Why must everything be a black and white answer?

Appointments were made and I was not notified. Workers would show up unannounced. I have continued to have an issue with ongoing grout and tile repairs. They silicon grout being used to "fix the cracks and holes" is not the same color (dries darker than the grout). I paid out the nose for the upgrades and the half-** attempt to make repairs is unacceptable. I will not settle or be told that this is what they use and deal with it. I have also had an issue with representative using an electronic signature of mine back in May 2017 to "sign-off" on repairs indicating the issue has been resolved to my satisfaction. I have had no contact with this representative by email or phone since early September 2017, but he manages to use my electronic signature to sign-off on the repairs. Sneaky and dishonest.

I could go on-and-on about the issues with my home and the other homeowners I have grown to know in the community experiencing the same/similar issues. Warning, do not close escrow until all the repairs are done. Once they have your money they are onto the next home to close. Also, when the representative tells you that a survey is going to be sent and that anything less than a 10 would result in the loss of his/her bonus, be honest when completing it. Do not let the fact that the employee will lose out on the bonus. The simple fact is, EARN IT. Do quality work, provide great customer service and you won't have to beg homeowners to give you 10.

This is the response I got: "We understand that Raul, your customer care representative, contacted you about your recent service request for your home. As Raul indicated, your home is no longer covered under the Lennar limited warranty. We are sending this email to you as a notification that we will be closing this service request at this time. If you have any questions or need further assistance, please contact customer care limited warranty at www.Lennar.com and select “Contact Us”. Thank you for allowing us the opportunity to serve you."

Approximately 40% of my insulation was not added to the home. That means that the building inspector For the City of Zephyrhills just gave them the OK without going into the attic to see if there was sufficient insulation. Yes, that is correct you cant even trust the city of Zephyrhills to properly do their jobs either. The building inspector was supposed to go in the attic, check the insulation to make sure there was sufficient insulation in the attic and sign off on it. He did sign off on it but after he signed off on it we had 20 bags of insulation added to the attic for insufficient insulation. I have had three AC companies come to my home and say that the size of the AC unit that's in my home is not big enough. This includes two employees from Bayonet Heating and Air-conditioning. Their own employees said the units were too small.

I have also spoken to several Lennar employees and they have told me personally in confidence that the units are too small to cool down this home. I can tell you that I'm not the only homeowner in this neighborhood that is experiencing the same problem. Drive around this neighborhood and ask for Frank and I'll gladly show you what's going on. I will try now not to give them any star ratings because they dont deserve one star rating. One thing I have learned is that when somebody begged you to do a survey from Lennar dont do the survey. After the survey is when they stopped answering my call, stop fixing things.

I felt bad a little bit for the guy because he said he wanted to win a contest so I gave him a 10 rating. He did not deserve a 10 rating. He deserved a sub zero rating! After all this is said and done the personal attacks started against my disabilities by the same person that I gave a 10 rating to. I'm a disabled veteran and he made fun of my disabilities. Not even their corporate office will return calls even on the personal attacks about my disabilities. Their corporate office is too busy pumping homes out they use the lowest grade builders the cheapest builders to get these houses up as fast as possible so they could sell them for as much as possible hoping that no one will notice all the issues prior to the one-year warranty expiring on the new home.

The carpet in the master bedroom has a noticeable seam that when the carpet guy came to look he said he needed to get someone to move the furniture to get it fixed and he would speak with Lennar about getting that approval - 7 months later... still no word. My refrigerator, that was part of the “Premium Kitchen Upgrade” freezes items placed against the back of the unit, also makes a clicking noise... No one has ever shown up for this. The door jamb for the master was never painted.

There is a noticeable chip in the marble by the makeup vanity in the master bath. There is a spot of something coming thru the ceiling over the bed in the master. There is a nail or something coming thru the ceiling over the couch in the great room. There are two chipped tiles in the great room. The last guy that came out to fix a chipped tile used the incorrect color grout. The grout is pitted from the front door thru to the arcadia doors, that is the worst part of it however there is pitting all over the house and now it seems to be cracking along walls.

Drywall by the garage door has been dented from day one. The sink in the master bath has a chip. The lights in the master bath are crooked they need to be straightened. The doors are off/sticking throughout the house. The front room the window is not sealed tight after a dust storm there was a pile of dirt on the window sill - that can't be energy efficient. Some of the faucets in the bathrooms throughout the house do not have the hot and cold indicators. The toilet seat in the 1/2 bath (guest bath) is coming loose. The hinge needs to be pushed in periodically to keep the lid from coming off. The door in the 1/2 bath is not sealed - I can see sunlight along the right side (the side with the door knob) towards the bottom - again not very energy efficient. The water pooling on the front entry and back patio. The tree in the front yard is hanging so low it hits the sidewalk, so much for included landscaping.

The blower on the AC is so loud that we need to raise the volume on the tv about 5 clicks to continue to hear what we are watching when the AC kicks on... I've gone back to the model homes on 107th Ave and sat there, that blower hardly makes a sound - the volume of the blower placed in this home is not the same - if it can’t be fixed then the AC should be replaced!

The pantry door is missing a bumper. It hits the fridge each time it is opened, I suspect a design flaw. Door bumpers are missing throughout the house, doors hit the walls. Chipped woodwork in 2nd bath by the tub. The counter top in the 2nd bath is pulling away from the wall, the corking along the wall is cracked. I would like someone to get me a copy of the warranty for the cabinets - I am curious about what they recognize as a defect, these "upgraded" cabinets are a waste of money. I am kicking myself for paying extra for this garbage. The "rep" tells me something is recognized as a defect from 3ft away - I can see the dents and dings from across the room! Light bulb flutters from the day we moved in, I was told someone would walk one over that day... 7 months later - I want the freaking light bulb! Not sure where they started walking from but it wasn't the work truck up the street.

PLAYGROUND: During the sales process we were told by Beth Hoggard that the current play area in The Meadows at Ravenstone was not the "permanent" playground and that the sad little slide and swings were "temporary." We were told that the final play area would be larger with more options. POOL: We were also told that a neighboring Lennar development, Sherron Farms was planned and that we would be able to join the Sherron Farms pool & clubhouse since we were also a "Lennar Community." Now the story has changed. I can WALK to the clubhouse/pool in progress for Sherron Farms but we are only allowed to join a pool that we would have to DRIVE to get there.

When building the house next door, they broke our water line. When I confronted them about this, they told me that we should "deal with it, this is a construction site", despite the fact that we had moved into our house some 4 months previously. Water was out for over a day. At the same time, they broke the water to the sprinkler system, which they still haven't repaired, over 3 months now, despite repeated requests.

The grouting job around the master bath is substandard. Some areas don't even have any grout, and the areas that do show that the grout has cracked away from one side. They refuse to fix. The kitchen and bathroom faucets in every room leak around the faucets when you turn water on, they refuse to fix. The kitchen hood was not hooked up to the outside vent before they installed the cabinets over the top of it, so that it was blowing air into the house, rather than out the vent -- they did fix this. The carpet was not nailed down on the staircase, so it began to slide, quite noticeably. They refused to fix.

Have had electrical problems where my breakers would pop when I turned on lights - this went on for over a year. My AC unit was installed wrong where the air flow is not dispersed evenly in the house, so only one side actually gets good ac. Had them come out - Lennar did nothing. Within the first three years had to replace the dryer - stopped working; the dishwasher - stopped washing; the washing machine - started to leak on the floor. Before the roof was leaking, I was sending in a complain about the grading slant that runs "into" my patio where mold builds up. The last two years my health has declined, and now I have a small pond every time it rains behind my patio because of the grade.

Then the roof situation started to leak and the experience with Lennar has been the worst. They advertise that they produce a quality product, and that they have an awesome warranty that they stand behind. They have wiggled all around it. It was POOR CONSTRUCTION when built. This is the second leak 10 feet apart from the first one. Lennar and the Roofing Company needs to take care of this problem. Neither will take responsibility for their poor workmanship. I would NEVER buy from Lennar again.

Initially, I thought they were fleas because they were jumping. That evening, (Sat Apr 22), my daughter noticed them inside the house, along the floor in front of the sliding glass door. When I further inspected, they were crawling on the wall, crawling in and out of the gaps between wall outlets and drywall and on the windowsill next to sliding glass door. I tried to spray them with raid, and that did nothing. I went to the store to get flea/tick spray and Ortho Home Defense for outside and that did nothing. I ended up vacuuming what was there, only to find that more had crawled in within the hour. That night, as we were about to go to bed, I noticed them on my bedroom windows. My daughter noticed them on my pillow and blanket at the foot of my bed.

That night, we packed a bag and stayed at a hotel (Apr 24). I had our pest control come treat inside and outside the following day for what I thought were fleas. That did nothing. I began to research especially since neither of our dogs have fleas and just to be safe, I went to our Vets office to get a topical flea med. Come to figure out that we have Springtails. I called our pest control the next morning and left work early so they could treat our property/home again. No success. After doing more research on how to get rid of them, I began to reduce moisture in and around the house. Turned off water source outside, raked back mulch away from the house, monitored humidity inside, bought dehumidifier, vacuumed and cleaned with bleach daily. I spent over $1000 in hotel fees after just 10 days of dealing with this.

I have spoken to several pest control companies who have all said the same thing; wait it out, they're seasonal. Or, they can treat but can't guarantee to get rid of them. I contacted the warranty maintenance point of contact and was told to submit a work request. One week later I get an email stating that Pest control is not a warrantable item. I sought help from my realtor who referred me to contact two lawyers.I was told to stick with pest control. Since Apr 25, (now is Jun14) I've had 7 pest control treatments. We've stayed at friends houses that live 20 mins away or even slept in our car, in the garage. I had two separate pest control companies treat, both technicians think that they are coming from under the foundation.

After 5 weeks of this ongoing issue, not having slept in our own home and 7 pest control treatments. I have laid out pest sticky pads along all windowsills and along the ground in front of sliding glass door. You can see the amount of bugs still coming inside the house. I spoke to Fair Housing Commission of CA and they referred me to seek legal action. I wrote a letter to the maintenance point of contact and also sent it to the Director of Construction with everything I've done up until this point. The next day I received an email stating they will seal up the gaps of wall outlets, send a pest control company for a one-time treatment and do the 30-day inspection repairs that still haven't been completed. The repairs for the 30 day TLC have been done.

Today, I had a scheduled timeframe given by the builder of 12pm-4pm. I work overnight so I stayed awake to ensure I wouldn't miss the appointment. 4pm comes and no call/no show from pest control. I contact the builder and was told they were running late, that they could be here in 20 min. (this is at 4:39pm). I replied and said, no, the sched time was 12-4. I made sure I was up and available. About 5:05 the doorbell rings. It's the Pest control. I still haven't slept and still have to try and get sleep for work tonight. I allowed them to treat. However he only treated outside and told me to go buy a fogger for inside.

I am beyond displeased with Lennar. I am fearful that because these bugs are seasonal, we are going to have this every year or after it rains. I can't afford to be displaced from my brand new home. Aside from our infestation, our 30-day Inspection was done in late Feb 2017; we moved in Dec 1, 2016. Those repairs from that 30-day inspection have just been completed today, June 14, 2017. We also have hairline cracks in the stucco on the bottom corners of the most windows, inside and outside. There's a cargo strap hanging from the bottom of the stucco on the side of our garage. A crack in the driveway which I was told was going to get filled in, but hasn't. I wished I would have heeded the warnings from the bad reviews I've read about Lennar. Save your money and buy elsewhere. I am losing my mind with this bug problem and a home I am paranoid to be in. DON'T BUY A HOUSE FROM LENNAR.

So we made report to the BBB and found there are many reports made about the same thing. They have no right to keep the money. If this is the way they are we can only imagine how shoddy their homes are. DON'T LET THEM RIP YOU OFF LIKE THEY DID US AND MANY OTHER PEOPLE. We have started legal proceedings against them. QUIT RIPPING PEOPLE OFF. PAY THEM WHAT YOU OWE THEM. Bottom line. If anyone reading this had the same problem get a lawyer.

Fast forward one month later. She said Lennar won't pay the relisting fee, and the lease buyout only covers the prorated rent. I kept asking her for the lease buyout agreement. I didn't know who else to contact so I posted in their Facebook account and I received a call. He said he will review our contract and get the said of the consultant who was helping us. Guess what? The lease buyout was denied by Lennar because they gave us low interest rate and paid for closing cost. We were NEVER informed that they won't cover the lease buyout.

Now this consultant said we should be thankful because she got us a deal. We have a meeting on Monday, but she texted me and said nothing will be settled. The way they do business is NOT transparent. After you close the house they won't honor their word. I'm really shocked about this. I have all her text messages assuring me the lease will be taken care of. When I called the realty company that managed the house we rented they said Lennar didn't respond to the lease buyout they sent. We were telling our friends and co-workers about Lennar and how they will take care of their lease if they bought a house, but now they just lost potential clients because NO WAY we are going to refer them after the way they treated us. We were so trusting but they betrayed our trust.

Then to make it worse they tell you that you have to pay 3 months upfront to Lennar for the HOA (Campbell Property Management of Lake Worth). You think it is going for the first three months of your HOA... oh no, it goes to Lennar to line their pockets! You never see a dime of that money. We are paying for a non-existent HOA who lines their pockets with your money and does NOTHING in return! I can't wait for the builder to leave this community. Sad part is... what state are we gonna have to dig ourselves out of?

So I get that screws have replaced nails to save money but this is ridiculous. These nail pops appeared to have no specific gestation period and randomly appear. I believe this problem falls squarely on Lennar's shoulders and I should not have to incur cost when you consider what it cost to purchase our retirement home. And buyer beware as the same policy of one time deal applies to exterior stucco cracks.

I get there is a settling period for a new home as this is not our first rodeo. I did believe that Lennar should be more forthcoming when purchasing and divulge potential one time problems. Lastly when the workers come out they will only do what you show them. They do not inspection themselves as I found out the hard way leading to incomplete work that required several follow up visits and extreme inconvenience. FYI, we bought our first home in the early 90's and this is our third and hopefully final home. None of these nail pop and stucco issues occurred at our previous homes.

The a/c and furnace has broken several times within the first couple years and the HVAC people I had service it noticed they soldered for the wrong type of pipes (which only took 3-4 years to notice). The landscaping was horrible. All trees they planted either never grew or fell over after they got a certain height because they were not properly planted. I have cracks in the ceilings, crown molding/chair rail. The water heater broke within the first two years. The wood trim on the rails and front of the house look rotted out. That is just a few of the issues. The general response you get back from Lennar is that it is normal home maintenance. I do not know how they continue to sell homes. I was a first time home buyer that was suckered, can't wait to sell it and find a new home builder.

Reality begins to set in!

We attended a house warming with some of our new neighbors and learned that Lennar Homes had a pending lawsuit or legal action against them regarding the swale located behind some of the houses along our street. We were a month into our new home and didn't think much of it at that point. We loved the house and were enjoying getting settled into Orlando.

In December of 2015 we approached several pool companies about building a pool and the cost associated with it. We got several bids and selected Artesian Pools, a local favorite and well respected pool company in the neighborhood and Orlando area. They came out and did an evaluation for us and informed us that the drainage swale behind the house needed a 10 foot setback. The area for the pool was very limited and the setback came up to within 7 feet of the house. They drew up plans for a very compact pool and at one point it was 2 feet from the house. I approached the HOA and showed them the plans. They told me that I should wait for a couple months as Lennar was going to vacate the existing swale and fill in the backyards of a dozen houses making the backyards larger and more usable. That was February 2016.

In March of 2016 we received the attached letter from Lennar describing what they were going to do and they needed our consent to proceed. We were still very content at this point and decided it would be OK to wait a few months to have the area we needed for a proper sized pool. Lennar begins to show its true colors to its homeowners!

The next year turns out to be a roller coaster ride of misleading information, unverifiable processes, lack of communication, and a continual feed of "we are doing our best to make this happen" rhetoric. The county had all of the approvals complete by October. That seemed like a long time to me but I wrote it off to red tape of government procedure. I was frustrated but felt that we were closer to the end as we only needed 12 mortgage companies approvals to begin the work. After all, the property values of all of the homes were going to be increased and we were told by Lennar that work had already been done on several of these.

It began to enter my mind that Lennar was not going to be making a sale with this project and it represented 100% expense to them. Why would they be in a hurry to spend the money to make this happen? I began to wonder why they would do it at all if there was not a legal press or something making them commit to this project. I began to question the real concern for homeowners who had spent upwards of 300k for their homes. It's now March 2017 and we still need 9 of the mortgage companies to approve this work that will add value to all of the homes.

It seems very cold and uncaring of Lennar Homes to #1) have known of this issue since before we bought our home in 2015 and not disclose that limitation in our sales presentation. (Yes, it was in the plat diagram that was presented at our closing.) The lesson for me here is to make a closing last 10 hours if needed to reveal any restrictions on your land or house that is known. Good business would have communicated it or CORRECTED it once it was a known issue. #2) to present Lennar as a caring company ready to make it right, and drag it out for who knows how many years? If this were going to generate a sale for Lennar I'm certain it would have been completed within 2-3 months of decision to act.

#3) to ignore the homeowners who have a stake in this. I have over 60 calls to Lennar (no less than 20 hours on the phone), and have worked my way all the way up the ladder to the Director of Land whom I have emailed on 5 occasions and he has yet to make contact. He did send me a note saying he was glad I brought this to his attention and he would like to discuss it with me. I responded with my number and have reached out again on 4 occasions and have not even received the courtesy of a response. #4) I filed a complaint with the Better Business Bureau and as of today 4 weeks later, Lennar has not responded.

I would caution anyone thinking about doing business with Lennar Homes to make sure and do your homework. They will sell you a bill of goods that they care about their homeowners, but that care should come from action and follow through, not deception and avoidance. The real shame of all of this is we actually enjoy the home and it is built well. Trust and recommendations are built on more than brick & mortar. I would not recommend Lennar Homes to anyone. An investment in a home should be taken more seriously and Customer Service is the true measure of a company. Lennar Homes gets a D minus in my grade book! Tell your friends "Buyer Beware"!

I would especially be careful with the structural aspect of your home. Get an engineering report just to be sure the structure of your home is sound. Get the grading report for the grounds around your home. Chances are good if you had to wait a long time for your landscaping to be put in you will have grading issues. Have your sump pump and underdrain video scoped as an added measure. For a few hundred dollars you can save yourself $30,000. Lennar will look the other way if there are structural damages or drainage issues on your property and they have no problem passing the costs associated with these issues onto the homebuyer if they think they can get away with it and they will try. Lennar has no shame in making the homebuyer responsible for their poor workmanship.

If your driveway cracks they will only fix (not replace) it only if the crack(s) exactly meets Lennars required size standards for them to justify the repair. While you may believe the driveway needs to be replaced Lennar will not do it and you will have a battle on your hands and a cracked driveway to deal with. It will be the same situation for any and all workmanship on your home you will be battling for your new home to be up to snuff but it will never happened. Before you know it your year warranty is up then "See ya... Thanks for buying."

If you want to save yourself some headache and constant bullying from your homebuilder buy from a reputable homebuilder NOT Lennar. You will be saving yourself thousands of dollars and months/years of headaches. It's a roll of the dice with these people. Lennar has little integrity and no loyalty to their homebuyers and they lose no sleep passing thousands of dollars of repairs onto their customers.

Oh! AND the house that is built next to us... Ya, Lennar thought it was a good idea to put the same brick and stone in it that we have on our house. We were the first two couples to pick our lot and have our house built. I have been going over the heads of people to complain about it, but it doesn't work of course because they have their money and don't care. Everyone from Renee, to Rick who is Director of construction couldn't give a rat's behind, they just want to hurry and get the houses built so they can earn their money. RUN from Lennar company, I'm telling you, they treat you wonderful at first, then, they don't care.

After discovering the problem, Lennar decided to try to fool us with its gimmicks to "fix" the squeaky floors because they didn't want to do what actually needed to be done (opening the drywall, removing the tiles, replacing plywood and joist, etc.). We hired licensed and experienced floor experts--they told us that our new house's second floor had severe fundamental issues which caused the terrible squeak all over upstairs. There are many cracks on the granite in our kitchen's island. Lennar agreed to replace the granite after we attempted to contact them multiple times. Its customer care manager left us a voice message which clearly promised that Lennar was going to replace the granite. Shockingly, Lennar broke its promise.

Our master tub was also cracked. Lennar pushed us to let them repair it instead of doing the replacement they should have done from the beginning. (Again Lennar is trying to find shortcuts.) We generously gave Lennar the opportunity to fix the crack after Lennar promised they would do an outstanding repair. Lennar also claimed that they would replace a new tub for us if the repair was not good. Unfortunately, the repair was a complete failure and the tub got much worse. Lennar's service care manager tried to fool us and refused to replace the tub as he promised before.

Lennar's tub contractor sent its inspector to our house to examine the