Leaf Home Water Solutions Reviews

🚨 BUYER BEWARE — $7,476 LATER, I RIPPED IT OUT. Before buying Leaf Home Water Solutions, I strongly recommend talking to actual owners first: Owners of Leaf Home Water Solutions water softeners — Facebook group⁠. I paid $7,476 to Leaf Home Water Solutions in Roanoke, VA after their salesman, Ethan, sold me the system. I expected my well water to be properly treated. Their presentation showed $5,474 for the softener + $3,221 for the UV system = $8,695 combined before discounts. Instead, I dealt with brown water, grit and resin beads coming through my plumbing. The system did not solve the problems I paid to have corrected. Eventually, I had enough. I ripped the Leaf system out and replaced it with an iSpring system. After removing the Leaf equipment, the water problems I was experiencing were corrected.

Our installation was fine… a few issues but overall the service was good, our sales rep attentive and it worked out. However, trying to get a service for our annual filter replacement and check of the system has been a nightmare. Calling the service department means waiting over an hour to reach someone. Then after getting an appointment, calling and waiting an hour to check on their arrival 2x we are told maybe they are a no show and they will reach out to the local office. Unacceptable considering the money we spent. Find a better company. Service matters!!

The water filter was outrageously overpriced, and the complete inability to obtain service makes this company one I strongly urge everyone to avoid. For the past two weeks, I have been trying—without success—to schedule my required annual service appointment with Leaf Home Water Solutions. The experience has been infuriating and absolutely unacceptable. My water filtration system has been displaying a constant warning that the water may not be safe, along with a nonstop beeping alarm that cannot be silenced until service is completed. This is a system I paid a significant amount of money for, and yet I cannot get the company to perform even the most basic maintenance.

Be aware — an active class action complaint has been filed against Leaf Home Water Solutions in U.S. District Court. Their contract contains a binding arbitration clause designed to block customers from legal action. Read your contract carefully before signing anything. We are rural well water homeowners in Colorado who invested significantly in this system and have regretted it at every turn. In the past week alone we experienced several no-show maintenance appointments, each requiring us to take time off work with no advance notice and no accountability.

Leaf did testing at our home, and stated that its system would purify the water to a safe drinkable level. We insisted that they retest after installing the system. They didn't. We bought our own test kits, which showed the toxicity levels had not changed. They refuse to fix the system or remove it. Total fraud. Don't trust anything they say. We have contacted the authorities and will bring legal action. We should have used Culligan.

I experienced serious service issues with Leaf Home Water Solutions following installation of my system. The initial install resulted in water leaks and a loss of water pressure, which took over a week to correct. During that time, customer support was difficult to reach and slow to respond. More concerning was the lack of after-hours or emergency support. When I reported an overflowing water tank on a Sunday, I did not receive a response until Monday. I was told the issue would be handled immediately, yet no technician arrived and no update was provided by the end of the day.

I’ve been ignored by this company since installation, I’ve had a problem. Ordered a system for acidity and hardness of water. Water is hard and although I’ve been told five times I’ll be contacted never happened. My lawyers are now involved. This company is pathetic, if you’re reading this don't give these people a dime.

We moved to an older home last summer that was on a well with hard water. We were buying bottled water, and our hair was breaking and skin was itchy due to the hard water. We wanted to be able to stop buying water bottles and drink filtered water and home and have soft water. We purchased the water softener and UV filtration from Leaf Home. We were told the taste would be the same as a bottle of water, and we wouldn't be able to tell the difference. Unfortunately, that's not true. Our water is now very salty and we can't drink it for that reason. Even making coffee with it makes it taste like someone poured a couple of salt packs into the cup. Really disappointed in the results and that we're still spending $$$ on bottled water.

Business Review: LHWS of NC – A Nightmare Experience. If you’re considering Water Leaf of NC for your water filtration needs, I urge you to run in the opposite direction. My experience with this company has been nothing short of a nightmare—filled with lies, deception, and complete disregard for customer service. Deceptive Sales Tactics. I hired Leaf in NC to install a sulfur water filter for my newly purchased home. The salesman, Mr. **, knowingly sold me a system that was not capable of handling my sulfur levels. His water tests should have clearly indicated this, yet he proceeded with the sale, hiding the fact that the system wouldn’t work. After installation, they instructed me to “run the system for two weeks” to allow it to cycle and function properly. That was a blatant lie. I later discovered that the system cycles in just 20 minutes—meaning if it didn’t work immediately, it never would. They knowingly installed a useless system.

In less than a year, I had two Leaf Home Water softeners installed, each failing within months. The first stopped filtering after only 4 months, and the second one after 6 months. Disappointed, I contacted Leaf Home for support. Leaf Home offered no real solution. They pointed to a clause in their contract that eliminates their responsibility if the source water changes. The contract vaguely states "water conditions can and often do change seasonally” and that additional supplies may become necessary in the future. This broad wording allows them to claim my water chemistry shifted and that maintenance is now my problem.