Landmark Home Warranty Reviews

We got Landmark Home Warranty shortly after we moved, so it’s been renewed for four years. They have been very responsive. I’ve submitted a couple of claims over the years and there has never been a problem. It’s always been taken care of very promptly, and the agents they’ve sent out to do the repairs have been fine especially this last. They came out to do the air-conditioning checks. They’ve all been pretty good with it. They told me what he did and how everything looked and how he tested it. They really paid attention to what they were doing.

I contacted Landmark regarding a plumbing issue in the evening. I had a broken shower handle with a running shower and we could not locate the main water shutoff valve. They assigned me a plumber in the morning, but the plumber was unreachable. Landmark Customer Service refused to reassign the ticket to another plumber that would be open at 9 am -- per policy I have to wait till 3-5 hours after the office opens for the plumber to contact me. In all I spent 1 hour talking to at least 4 different people trying to schedule a plumber visit and the earliest they could get me a plumber was 48 hours after I reported the issue. I reached out to another plumber in the area and got it fixed in 1 hour. Landmark used to be a great firm, but over the years their service has deteriorated - limited coverage, rude customer service.

We bought a house and the seller provided Landmark as the home warranty service. The first claim I submitted to them was about the condensation on one of the air conditioning units and that was not a covered expense because it was not an integral part of the air conditioning unit. But later on, we had another condensation problem that arose with that same air conditioning unit. We filed our second claim for the smaller direct pan which is an integral part to the unit itself. But even though we showed and clearly demonstrated that it was an integral part, the Landmark, in violation of the contract did not cover it. It was about a $600 expense.

I have had Landmark for 2 years. The first year was excellent. Paid the 500 dollars for the warranty and later had the AC go out. I called and they had it fixed with the 60 dollar service charge. This year AC did the same thing except it cost me 70 dollars for service and another 250 for freon. I asked and they said it was due to a contract change. I was obviously unaware of this change. Additionally, I have 2 AC units and the other one still doesn't work. They said it needed a evaporator coil. After agreeing to pay another 500 dollars to fix it they do nothing. 2 weeks later I call and they raise the price to 700 and tell me my AC takes 14 pounds of freon. It's a 2 ton unit that shouldn't even take 10 lbs. Giant rip off. Seems like they are just taking advantage of people.

Our AC stopped working and I called in a service claim. Had to pay 70 upfront and the agent asked me if it was under warranty and I said yes, I knew the compressor was and I don't know what's wrong with my unit. He NEVER said "it's only two years old and we don't cover." So the repair people came and they found the problem and the part only is under warranty not service work. Landmark turned it down and kept our 70 and I called and spoke to a Tina in sales and she said items under warranty still get fixed. So it's one lie after another. We also have an email from LHW stating that a deluxe pkg is no fault. Maybe they should look up meaning of no fault. You have unfair business practices and should be ashamed. Thanks for nothing Landmark. You as a company are liars and use people. All Austin says over and over is well it's a misunderstanding. Seriously you think this is acceptable?

Our experience with Landmark worked out great. We submitted a claim online and then called. They called us back, came out and fixed our problem. It turned out nicely and we really appreciate it.

In the past year this company refused our request for repair 3 times. In all 3 cases they said that the equipment wasn't broken. In all 3 cases the equipment did "work" but was not functional. Our garbage disposal had a spoon stuck in the side band and made it impossible to work as it should. The spoon was not removable without taking the unit apart. We had that done on our own (which ended up costing the same as the $60 fee). Our dryer would spin sometimes, and not sometimes. Because it "worked" they would not cover it. Turned out it had a golf tee stuck in it. Again I had it repaired on my own for $10 more than the company's fee. When the company called me to renew, I told them I was dissatisfied with their company. They didn't even ask me why. They just said ok and hung up. That showed me that they expected my answer.

When I bought the house, I went with the referral and got Landmark Home Warranty. I've submitted a claim twice. One was with an icemaker that quit. I contacted them, they recommended and sent a specific repair person who came out, checked it and said I needed a part. He got it, installed it and that was the end of that. There's a cost when they show up which was expected. Then the last claim was for a leaking dishwasher. A technician came out, put a little thing on it and fixed it. The follow-up from Landmark was insane. The woman was in touch with me several times to make sure I had everything under control and that I was pleased. She did a really good job. I'm really comfortable with Landmark. I would recommend them.

I was with Landmark for a year and I've mostly been very happy. Every rep welcomed me with a "How are you?" and "Oh I'm so sorry this happened!" responses. It makes it sound like they really care. They're also not shy to have a mini conversation with you while working on your claim. It's fairly easy to make a claim online, wait for a phone call (or call if you haven't heard back which is rare) and be told that a company will call you or you should call them. Besides the phone calls, they'll email you in case you're horrible at checking your VM like me. It's up to you to make the appointment. You used to pay the contractors but now you pay Landmark and you're done with it.

I have a home warranty from Landmark. I have pool and spa equipment. Both pool and spa equipment developed leaks. Pool fixed, Spa not fixed. I have Pool and Spa equipment coverage PLUS additional Pool and Spa equipment coverage. My claim was declined based on the application of the basic Pool and Spa equipment. The reason was it was not part of the main pool filtration. I agree it is not, which is why I bought the enhances coverage to cover the spa portion. It is now a matter of principle to get a fair and equitable outcome. Off to small claims.

Our AC went out last summer, July of 2016 (summer in Texas). It took more than a week to get someone out through the warranty company, then when they did, they had to order a 'part'. And, of course, some of that wasn't 'covered' (freon). (And I paid more than $200 for that repair). Took at least 3 weeks to finally repair. Fast forward to February 2017, we get ONE hot day and realize it's not working again - same unit. Due to 'leak detection' and freon not being 'covered', once again, I pay over $300 to get it 'fixed'. Since that repair, we haven't had a hot day until March 18th 2017, and realize, for the third time, the SAME AC is not working again.

The work was completed on 3/17/17 and the unit seems to be in working order. I will advise further should I experience any further issues with it.

I have been contacted by the company with an acceptable response. The agent I am now working with is very professional and respectful. The issue should be fully resolved today.

We moved into the house and part of it was a one year home warranty. My realtor came up with Landmark Home Warranty and we're still under its one year. We tried to submit a claim twice and one was rejected. When the home warranty was bought for us, our mortgage company didn't add on the septic, the well, and the water softener, which are all add-ons. The frustrating thing is that Landmark piecemeal it all together and our loan officer who purchased it didn't realize that. Landmark also doesn't do a good job of marketing that and letting people know because nobody knew until we went to do a claim. Two weeks after we moved in, the pump quit for the septic system and we had to pay for that $1,200 cash out of pocket. They absolutely refused to reimburse since it's not in their policy and said that we couldn't add it on because it's pre-existing.

I had two options for home warranty and I picked Landmark. It's been an outstanding experience with them and they're very customer-friendly. They always answer the call right away. The claims process was very easy too. I did online one time and in the second time, I called in and talked to a lady who helped me out. It's been very positive with their claims representative. They're very understanding and sound cheerful on the phone when I call. Recently I had a water leak in my home that flooded my house. I needed a response and answers, and they were very attentive.

I submitted a claim for my microwave which stopped working less than two weeks after I moved into my property. I just closed on this property Feb. 10, 2017 and moved in a week after. Claim was filed March 1, 2017 and the technician showed up March 7, 2017. He checked the microwave and said he needs to order a part and he left. So I called Landmark to enquire how long it is going to take to get my microwave fixed. So, the representative said they have not gotten the report from the technician. The next day I got this email from Landmark representative:

When our dishwasher was leaking out of the front, it dawned on me that Landmark provided a warranty for us. So, we looked it up and called to see if we were eligible for a claim and they were very helpful. Although it's a Monday holiday, they still took my call and got me set up with a repair person to come analyze it. The technician called me back the next day and we set a date. A couple of days later, he fit us in and it was perfect. We're very much happy with their work. Their technician didn’t do just a quick fix. He ran it multiple times to make sure it wasn’t leaking. He was very, very thorough. So far, the dishwasher has continued to be good and not leaking after he left.

A part had to be ordered for my washing machine, during the time I was going to be away. My daughter was on board with being available on the day/afternoon the repair person was coming. A call at 645p, to me, resulted in a reschedule because I thought 730p would be too late to bring my daughter to my house. The repair person came 4 times: 1, to see what was wrong and order a part, 2, set an appt to adjust, 3 reschedule as it was too late. On new schedule date, installed incorrectly. 4. Came back again to synchronize the drive and the dial.

I gave Landmark a phone call to file a claim and they were very responsive. They got back to me within 24 hours and had a gentleman out repairing my appliance almost immediately. It was wonderful. He was very articulate and he did a great job.

I got Landmark Home Warranty two and a half years ago when I bought a house. I've submitted claims a couple of times and it has always been good. Every single tech has been professional at different levels, with some better than others.

Submitting a claim with Landmark was pretty easy. I’ve also had interesting experiences with the technicians they send out. Some of it have been really good but some have been very poor. There were definitely multiple follow-ups to get everything figured out. It just took a lot longer than it probably should have. There was one instance where I filed a claim and asked for some assistance and help. They essentially gave me somebody where they’re gonna take care of it in four days and I needed it to be done immediately. I asked for a follow-up and people to help me out and Landmark absolutely failed.

I spoke to Tyler at Landmark about 9pm to report that my AC was not working. He was very helpful and had someone out the following day to fix it. The service was excellent and I have recommended Landmark to friends and family.

Our Realtor, referred us to sign up for Landmark when we moved here. When we had an issue, I called in. I usually got put on hold when trying to set something up. The places that they deal with aren't always available the same day. So, a lot of them would be next day scheduling or the day after. Sometimes that can be an inconvenience. But usually something was set up the day that I called. One time, I called in and we wanted someone to come check our furnace. We didn't think it was working. I ended up getting transferred to a business in a different state. So, that didn't go over very well with me because it was an urgent issue and they won't even transfer me to the correct company. That was annoying. Our Realtor got involved with that and talked to their manager. So, I've had some iffy situations with people I've dealt with.

I'm with Landmark HW for 2 years. It was all good experience in handling the service requests until I had all small requests. The bad experience came when I had major repair. When my heater stopped working, the contractor told that I need to replace the furnace but Landmark wanted me to pay $1050 out of pocket due to uncovered expenses like changes needed for city code etc. I didn't want to spend 1050 now so I asked for options for which Landmark suggested I can get cash out. When they offered, they said they will give only $450 for this which doesn't even cover the furnace cost while they are supposed to pay at least furnace cost and the labor.

I've had someone come and replace the toilet. It took longer than I thought it should because there was a screwup between the contractor and Landmark Home Warranty. I also had an electrical problem and they came out and fixed that. It was a nice experience but I wasn't impressed with them because they wanted to charge me more than just the $60 which I thought was the only money I had to pay with my copay.

I placed an order request with Landmark on 1/30 for my failing furnace. A Landmark rep asked me to describe the problem, which was best described as a banging noise (as the spark ignitor attempted to fire up, it would clank as it shut off). She told me they don't warranty for "loud noises". I asked if the warranty covered furnaces that make loud noises and also don't work. She said I would need to set up an appointment with their contractor Cache Comfort Systems to assess it and the contractor would let Landmark know the condition and if it would be covered by the warranty. I called the number provided and set up an appointment for that afternoon.

I was very pleased with the professional manner that Landmark Home Warranty handled my request for repairs on both my range and dishwasher. I only paid the one time $60 service fee and had both appliances diagnosed, parts ordered in and correctly installed. Follow up after the work order was completed was timely and also done to my complete satisfaction. Thank you.

Had to file a claim. Had a water problem with water softener. They sent out a plumber within a few hours and it couldn't be repaired but they sent me a check very promptly. They were great to work with in my last house too. I would recommend them.

Landmark Home Warranty came with our house. They have a phone number to call and submit a claim over. Then they'd give the phone number of whoever they have contacted to do the work and either they would call us or we would call them the next day when they have the claim to make the appointment. Their technicians have all been professional and they always clean after themselves. Our experience with Landmark has been great and we have renewed our contract for another year.

The gas line that went up to the ceiling was punctured in the roofing process and was never caught in the home inspection. I had Landmark come out several times to repair it but their people said that there was no leak. When I was having my house re-reroofed, they said they now smell gas coming up and denied the claim. I paid for it myself. The other claims I submitted were positive.

I called Landmark Home Warranty 2-7-2017 Ticket # ** to report my Refrigerator was not cooling. I was told and emailed a dispatch Ticket for Challen's Appliance repair that night. Waited till 1 PM 2-8 with no call from Challen's Appliance. Called Challen's Appliance 1:20 no call back. Called Landmark 2-8 and was told Challen's Appliance does not service my area and they would dispatch to another vendor.

When I bought my house, the people selling it told me about Landmark. So far it's been a positive experience and their technicians have been good.

When we had a leaky faucet in the house, Landmark fixed it. We also got the ice maker fixed in the refrigerator. The only problem was I called about a hose we have outside the house but they don't cover that because it's outside. We had one that broke, and if it was a kind that would just thread on, I would fix it. But the pipe had to be replaced in the house, which they actually cut a hole in the ceiling in the basement, to put this pipe in there to hook on to the faucet. My wife was thinking, “That's inside the house,” so she called. The only reason why there's a hole there and they fixed it is somebody told her that they covered that. Then when they came out, they said they didn't cover it so I paid $200. So my wife is upset and she's gonna file complaints and letters but I think that's gonna go nowhere. Other than that, they were upfront when I called and it's been great.

Landmark was courteous and polite on the phone, however their promise of replacing appliances with a comparable appliance is false. My GE Profile stainless steel dishwasher failed to work properly. Thankfully, I had a home inspection before purchasing my house that showed the dishwasher worked fine. After a month, it ran, but dishes came out dirtier than when they went in. Landmark offered to replace the appliance, but not with a comparable unit. They offered a generic GE unit in black only. It has less features than my unit and does not match my other appliances. If I want stainless steel to match my current appliances, I have to pay $198. If I take a cash out, they will pay $554, but will not cover the installation.

I paid $500 for a home warranty with Landmark and it was a $70 fee to have the water heater fixed. In the dead of winter my water heater went out. I called on a Saturday and after a long hold period they sent me an e-mail of a plumber to call. The plumber stated "I don't know why they keep sending people to me, I told them I was out of town." He said he could not get to me until the following Wednesday. I called back Landmark Home warranty and they put me on a long hold again but only came back to tell me they could not find anyone else. The wait and customer service of the plumbing job was a terrible experience in itself, but only to be outdone by the lack of customer service by Landmark. The plumber finally shows up on Friday (6 days after the request), only to let me know the water heater was not getting power. He said he could not fix it, so I needed to call Landmark to have an electrician come out.

I had a budget of $500 and Landmark was at $550 so they were around the most affordable. I've only been with them for a month, and the recent claim that I submitted got taken care of. When I tried to file a claim on Landmark's website, it didn't work. I would like to reset it 'cause I had to keep logging in and I let them know about it. I filed the claim over the phone and the rep was wonderful. The technician sent was great.

They cover NOTHING! Don't USE! They say they cover broken pipes, but somehow, my main waterline coming into my home through the garage doesn't qualify. Then, they claim they don't cover any of the sewer line repairs because "it's just not in our list of covered items." What? What is the use of a home warranty that doesn't cover basic plumbing repairs like the MAIN WATERLINE PIPE through the garage or the SEWER LINE in the foundation? This is the absolute worst home warranty company I've ever had the displeasure of dealing with. 0 stars would be more appropriate. Please, take your business elsewhere!

My realtor recommended Landmark to the home seller and they were the ones who processed the warranty. It's been a month and a half now since having the warranty and I submitted a claim last week. The technicians that were sent were skilled and professional.

When I bought my house, I decided to use Landmark Home Warranty as I wanted full coverage. I had used it twice so far and the claims process was fast. The technicians were very nice and polite.

My home seller purchased me a homeowners policy from Landmark Home Warranty. They refused to cover an electrical problem I had, they refused to pay for a sewer pipe problem I had, they refused to reimburse me for a dishwasher that failed. The policy that I had did not list any exclusions, but when I called them they told me that they have a secret list of exclusion not publish for the buy at time of purchase. They are a crooked company.

Thankfully, I only had the misfortune of dealing with this company's poor customer service three times (which was every time, unfortunately). The first time I called about our furnace and the service representative was snide and unhelpful. The second time was when, at the end of the year, a salesperson wanted me to renew my warranty for another year. When I said I wasn't interested, he hung up on me immediately. No goodbye. No thanks for being an amazing customer. Just *click*. The third time, Landmark emailed me asking me to renew, which shows they paid no attention to the concerns I shared with them after the last encounter (which I reported, by the way).

My complaint echos all the rest of the complaints I've read on the BBB, ConsumerAffairs and Yelp. Got this home "No-warranty" plan upon our house purchase. So far... A/C broke, not covered due to dog urine: our cost - $3450. Dishwasher leaking: Not covered due to pre-existing problem but for $60 the contractor patched a small hole with silicone... What a bargain!!! Double wall oven upper door not closing. Landmark couldn't find replacement part so paid a cash value less than 1/2 what a suitable replace oven would cost. Let's see... the latest, water heater wasn't producing hot water. Their tech said sediment buildup due to hard water. This H2O heater is 20 flippin years old and long outlasted its useful life. My question: What the ** does Landmark cover??

I just had my home re-keyed through Landmark Home Warranty. So far, everything works good and submitting a claim was easy. Overall, they were good, simple, fast, courteous and easy.

I called on a claim for our heater and garbage disposal. The heating people were great. The heater got taken care of right away. It quit working again but they came back and repaired it. However, no one ever came to fix my garbage disposal. But other than that, everything was great. The process of submitting a claim went smoothly and everyone was very polite. They're professional and so far I'm satisfied.

I bought my townhouse and Landmark Home Warranty came with it. I've used them twice and their reps have been very pleasant. The last claim I had was there's a part in air conditioning unit that needed to be fixed. The technicians who came were very friendly and knowledgeable but they had to come back due to some type of a malfunction. Now, the unit works at it should. On the other hand, Landmark only offers a warranty on single homes but not on townhomes. If there are adjoining walls, they won’t cover the roof but they will on single homes. That's is interesting because we all have separate roofs in our townhomes but other than that, their customer service has been stellar and they've taken care of me. I would recommend them.

Unless you bought your appliance or HVAC system brand new, kept up with EVERY suggested maintenance guideline from the manufacturer, and anybody who owned the appliance or system before you did the same, you will NOT get any help with your claim. I bought a house with a perfectly working heating system. I had all preseason tune-ups completed on it.

When we bought our house in March, the realtor suggested Landmark Home Warranty and gave it as a gift to us. She said that a couple of her clients had used it and she heard good things about it. I said, “ Sure. I’ll let you choose.” When I called Landmark the first time questioning if something was covered, the rep looked it all up and said yes, it's covered. However, the technicians came out and it turned out the part's not covered.

I’m a realtor, so we have reps come in our office, and Landmark Home Warranty has really good relationships with us. So, I went with them. As a matter of fact, I recommend Landmark to my clients. Submitting a claim with them has been very easy. Their reps are wonderful and the technicians that came out were friendly. Overall, my experience was great.

I was tired of the process on my old home warranty provider, Energy. We had problems with them all the time in dealing with our AC for our house. They'd never approved claims. But Landmark Home Warranty has been outstanding. When I submit a claim, I'm followed up with the same day if it's early and if it's late in the evening then it's the next morning. It's all done online. They have their system and whenever it's approved, the outsourcing person calls and schedules the time. We're in Houston and our AC coil had to be replaced two weeks ago and it was done within 48 hours. My experience has been fantastic.

I usually submit a claim to Landmark online and so far, they've been taking care of us. We've had no delays or problem of updates. The technicians have been very courteous and helpful. They explained what the problem was, how they're gonna do it and how they're gonna fix it. It's been a great experience, and I've already even recommended Landmark to someone else.

Landmark Home Warranty came with the house that we bought and our realtor told me how good it was. Their claim process, either online or call, was very simple. Their reps have always been courteous, prompt and very organized. They get things done, keep us up on things and they correspond via email a lot about the progress of the claim. So far, we haven't had any problems. We’ve had a few claims and it's been a really good experience.

My dishwasher went bad. Landmark sent an appliance technician and the technician said it is an electrical problem. So I paid $60 (for Appliance) and another $60 (Electrician). The electrician came and said the main electric power was knocked down. He fixed it and the dishwasher ran. After 3 days same issue. I called Landmark and they sent the appliance technician. The technician said "DISHWASHER causing the electrical failure". And he said "the unit needs to be replaced." On Monday I got a call from Monday and said they will replace the unit. In the same day another Landmark customer service called me and said they need to have 2nd opinion!!!

Without a doubt Landmark Home Warranty company has the absolute worse customer service I have ever experienced. My stove is not functioning correctly and when I called for a service request they told me that because fire was involved that it was an act of God. Well no crap... fire was involved with an issue with my gas stove. Not only is the company terrible, they contract with the worst of the worst local contractors. Only once decent contractor was sent to my house out of 5 very routine service calls.

Our real estate agent recommended Landmark. He talked about his prior experience with Landmark clients that he had, the claims that they had filed with Landmark and how accommodating they were. I only made one claim and it was for our dishwasher. The claim process went smoothly, however, the tech had to make multiple trips and didn't seem to know what he was doing and he finally figured out what the problem was on the third trip. He was a real nice guy though and maybe he couldn't figure it out right away because of the brand of dishwasher. It's a Bosch. Maybe it has some odd features because it's not a standard consumer brand although it is widely sold.

I've had Landmark since October when I bought the house. The sale came with a one-year warranty and the lady that sold the house was the one that picked out Landmark. I've called them about three times. One is for the air conditioner and one was for my stove. The second time, everything worked out real good. The guy that came out answered the phone right away and called me back within an hour and that's how that turned out. But this last time was an issue.

We purchased Landmark Home Warranty when we bought our new home because they were highly HIGHLY recommended by those finalizing our home purchase. Since moving into our new home, we have had 3 floods in our basement from 3 different causes, none of which were covered by Landmark Home Warranty business due to the extensive listing of exclusions. The long list of exclusions was probably determined from historical data indicating the most common costs to the company to find ways to save payouts. We will discontinue our contract beyond its first year given that we are ultimately responsible for pre-existing problems with the home. The added expense of supporting a company that evades responsibility for the most common sources of home issues is not an investment in peace of mind.

We have had Landmark Home Warranty for two months now. I cannot say enough how awful this company is. They refused to help our family fix the furnace. The temp outside was 5 degrees and we have 2 kids, 6 and 5 years old. They did not care about our kids being cold. They told us that we would have to wait for two days until normal business hours to get the problem fixed. IF YOU ARE LOOKING FOR A HOME WARRANTY COMPANY, STAY FAR AWAY FROM LANDMARK.

I had Landmark on my last house and I was happy so that's why I said I wanted it done through Landmark the second time when I bought this house. When I called them to have my refrigerator fixed, they gave me somebody right away. Then the girl said she needed paperwork on it and I didn't have any. But they covered it anyway.

I've had four claims with Landmark Home Warranty and I submitted them all online. I like it like that and I don't have to deal with anybody. It took a couple of days for one of them to get back to me. It's an old house and one of the claims involved the unbelievably small oven that died. The oven that Landmark sent to replace it wouldn't fit where the old one was located. I'm going to have to rip out that whole side of the wall and all the cabinets to make a new oven fit eventually. So they said they'll give me $300 instead and I said that's better than nothing. But it took six weeks to get the $300 and I had to remind them that they had to send me the money. I would have rather had an oven.

In July 2016 we bought a house which included a home warranty from Landmark. In early December, my double wall ovens quit. My husband called Landmark and they sent out a technician, which we paid $60 for. Their technician said the ovens were irreparable and would have to be replaced. The original ovens are 30". Landmark is trying to force us to accept a 24" double wall oven as a replacement, saying they don't match for size. My husband said "So If I was calling about a full size fridge, you could replace it with an apartment size one?" The lady said "Well, no. We do match for capacity."

When we bought our home here we got a home warranty. The company Landmark Home Warranty. This morning my beautiful wife Roslyn ** says we don't have hot water. I go downstairs and look at the water heater and it's not warm at all. I try lighting the pilot light. Nothing. So I call the home warranty and tell them the water heater needs to be replaced or looked at. They said "Sure. Let's get some info and we will get it started." They said, "We can come out Tuesday or Wednesday." Dude... It's Friday and you expect me to go without hot water for showers and etc... Called a local plumber and boom he was here. Have us options for what to do and replaced the old water heater. I have 0 love for Landmark Home Warranty.

I got Landmark Home Warranty when we moved. The people we deal from them have been pretty good, but the vendors that they send out are not. We've had a couple that came and I could tell they're not very experienced at what they're doing. They're either really slow to call or follow up to make the appointment. One of them was here literally for 10 minutes. He walked in, and said that I need an air conditioning company and to call somebody else but I think they will send a bill. If they do, I won't pay for it because he came at the end of the day and was two hours late. But the customer service from Landmark has been calling to follow up so that's good. I'm somewhat satisfied with them but sometimes, I choose to use somebody else because we thought it would be faster.

One of my Door springs was broke. The other worn out. They replaced one but refused to replace the second... HUGE Safety Issue! This door could come down on me or one of my family members at any time. They only fixed half of the problem -- with their Half-Assed Warranty. This company is notorious for fixing and re-fixing Home Warranty items that should have been replaced, and charging service calls time and time again, then denying replacement claims. I have had 2 contracts with this company, NO MORE! Fool me once "Shame on You"... "Fool me twice shame on me". Read the other reviews, my experience with these guys has been well chronicled in the other complaints. Steer clear of this shady company!

Bought a house this year and was pleased to know it came with a home warranty good for one year. On November 15th 2016 I called for service on my oven. Landmark sent out a service man the very next day, we were responsible to pay the $60 service fee. The service man told us our oven was not to be turned on for safety reasons. It has now been over a month and still we have no oven.

Landmark Home Warranty came with the house that I bought. So far, I have submitted three claims with them. A couple of them was all right. One was a problem and they were never able to resolve it. One of their contractors was not totally honest and charged me extra that he shouldn’t have. The claim was for my air conditioning system and the tech came out and fixed the leak. He came back to put Freon in and told me that he had to add extra, which was more than he was authorized to do. And then, he said I have to pay more, so I wrote him the check. A month later, the system started acting up again and they sent out another technician from a different company, and the guy had to take Freon out because the other guy put too much in. Because it was over a month, I had to pay another service fee. And then, I was told they were going to try to get the money that the first technician charged me, and they never did.

I was initially so excited to hear that my new home came with a wonderful one year warranty. That excitement quickly turned to irritation after their website wouldn't allow me to register my new account. This was followed by 30 minutes on hold and a transfer to some random salesperson's voicemail. Never received a call back from him. My request to have their automated system return my call never worked, either. Just to verify my account exists, then to possibly arrange for the rekey service on my locks was a complete failure. The following week, we had some electrical issues and problems with the oven. I miraculously reached a live person this time. Again, my excitement became irritation as the rep proceeded to tell me my issues did not qualify for coverage. Will I renew this "comprehensive" coverage once my year is up? Hahaha! NOPE.

I submitted a claim for our AC unit in June of 2016. This was a follow-up of an original claim where they came and checked everything to make sure it was working. When the technician came he said that the unit was 25+ years old, was not up to government standards and had years of animal urine on it. We purchased the house in August of 2015, so all of that was out of our control. The original technician told Landmark HW that the unit needed to be replaced. They sent out another technician from a different company roughly a month later. This 2nd technician told Landmark HW the same thing.

We contacted Landmark regarding an installed microwave with an error message on the digital read out, that beeped every 30 seconds unless unplugged. They sent a repair person, who upon inspection - said it had a bad board, and would have to be ordered. Landmark then contacted us saying they wanted our inspection report and it might not be covered since it's a pre-existing problem. We purchased this policy to cover just those types of possible issues. This is a new home for us, and though their Customer Service person is nice on the phone - this falls below our expectations of coverage.

After paying above standard pricing for several years, I have had nothing but bad communication with this company. This particular instance is not the first time I have had this issue. Most recently, I have called billing and a very kind woman in billing returned my call but referred me to renewals so I can review all of the current changes to the warranty as well as the price increase. After leaving several messages in renewals, I finally called and let them know how upset I was. STILL no call back!

Pool motor went out and Landmark sent their pool vendor; vendor sent pics and alleged a pool service tech turned on the backwash system and flooded the motor thus denied the claim. Two independent pool firms that I requested as other opinions (without mentioning the specifics - just tell me why the motor is not operable) strongly disagreed with the vendors assessment; one submitted in writing why this could not have happened based on the description of what the Landmark vendor stated.

I submitted a claim back in August to LM because my salt Cell was not working and not converting the salt to Chlorine. LM sent one of their contractors who came, checked the cell and advised that there was a problem with the cell but he fixed it and everything is working now. 3 months later I noticed that the same issue is happening again and there is no chlorine in the pool, so I called LM again and filed a new claim for the very same issue. This time LM sent a different contractor, whose diagnosis this time was that there is a broken blade inside the cell due to Calcium Build-up and that happened because the cell was not cleaned/maintained and in this case the warranty is voided.

The seller of my house provided Landmark Home warranty. Part of the agreement was that they were to pay for the first year of a home warranty, and they went with Landmark. I used it until recently to see what was going on with one of my furnaces. I called to set up a tune-up for my heating unit, and then the rep said it needed to be in working order to happen. They worked when I bought the house, and I haven't used them. Someone told me to test them, and when I did fire them up about a week and a half ago, the fan in one of them wasn't kicking on like it should. At first, I was just curious of what was going on because I know a little bit about AC and heating. The fan kicked on with the AC but not with the heater, so I knew something was wrong, possibly with the capacitor.

We had a problem with the heater here in our home. It seemed as though it was not working so I pulled up the file that we had for Landmark Home Warranty then I called the number. A person answered the phone and said the company would help us and get right on it. Then they kept me on the phone and were able to make contact with a contractor that would come and look at the heater.

I recently purchased a home and my realtor chose landmark as my home warranty. UPON moving in I used them to have the locks re-keyed and exterminated. After being in the home for less than 30 days my heats stopped working so I called landmark and asked if I could choose someone local and was told no, that I only had 1 company that they chose for me to come out and make repairs. After tech came out, he stated that the repairs were over $1000 and that landmark staTed they would pay for parts and labor but I had to pay for freon.

I've had a really good experience with Landmark. It's been awesome and I've never had a problem. They have been really fast all the time. The process is really easy. I just call them and they submit the claim. The reps were really professional.

Whenever I closed my home, my realtor would recommend Landmark Home Warranty. It was part of the deal. Their claims process is a little confusing because there are several paths, either by phone or by email so I don't know which one is best or works best for me, but the customer service reps are always very attentive. With the first ones I submitted, my claims bounced around between a few different reps. I contacted them at different hours and there were different people so a mobile app or something would make it very easy for me to manage and see which would have been more helpful.

I liked Landmark Home Warranty's service. It’s affordable and they're very easy to submit a claim to, as I can just call or do it online. I never had a problem with them until recently. The day after Thanksgiving, my water heater crashed, burned, and busted open. Immediately, I called Landmark and told them what happened. They gave me a name of a plumber and I tried calling the day after Thanksgiving, so it wasn't a holiday, but I kept getting a voicemail saying that they're open from Monday to Friday, 8:00 to 6:00. It didn't say that they were closed for the holiday weekend, so I thought that they were working. I tried to call their emergency number, and there was no answer too.

I purchased my home in May of 2015 and have extended my home warranty even after the initial year. I have 2 units in my house, one downstairs and one upstairs. My AC unit in the attic started leaking through the ceiling and I felt the downstairs unit was not cooling properly. So on October 19, I called Landmark to come take a look at both units. They sent a repairman who reported that he couldn't possibly do anything to repair it, and that it needed to be replaced.

I chose Landmark as my home warranty provider as part of the closing process on my new house. I have completed my first claim with them and am beyond happy. I submitted the claim on a Sunday afternoon and received a response within 30 minutes (this was not marked as an emergency claim) with the next steps in the process, the repairman's contact information, and the service fee amount. I set up the appointment on Monday for service on Tuesday. The service company was very easy to work with, timely, and friendly. I couldn't be more happy with Landmark!

We got a house in March and we signed up for a year-long warranty. Our real estate agent takes care of the first year and she gave us a couple of options. We looked at several and picked Landmark. It covered everything and cost-wise, it was somewhere in the middle and was very reasonable for first-time buyers. It was very easy filing a claim and everything was online. We had plumbing problems and after we submitted the claim, we got a call immediately from the plumber. The people were class acts, were easy to work with and they fixed everything we needed quickly. Based on that experience, we’ll look at renewing Landmark year to year.

Our realtor was the one that got us set up with Landmark and it was all taken care of when we purchased the house. And so far, I've done two different claims with them. The first time was for a minor issue and it wasn't a big deal. The second time, we have a couple issues with miscommunication between what Landmark had on file and what we actually had going on.

I've only used Landmark Home Warranty twice. One was for the rekeying which was 60 bucks and the last was for a fan which was part of the coverage. The service is high, but I'm not into paying for the stuff.

Always had great service through Landmark. Renewed my contract for another year. Definitely recommend, the Deluxe Warranty covers all my appliances. Had a leaking water heater. Service tech came out, said it was internal so they replaced the water heater. Would have cost me $1500 to replace but it was covered so that right there was worth the cost of the warranty. Very happy and pleased. Thank you.

We had a preseason check-up for our furnace and during the process the Tech found a part was failing less than 50% capacity remaining. He advised me to contact Landmark to get auth to replace. When contacted the rep Brandy declined because the part had not completely stopped working, even though it was less than 50 % capacity. I called back and request a supervisor, while on hold for 30 minutes I auth the rep to repair and paid for the service.

We bought a pre-owned home so Landmark was selected for us. We have heard that Landmark covered some things that the other provider does not so it was a simple choice. Claims processing was easy. The way that they follow up with me had been a good experience. We had one issue and that was a little bit disappointing, but they were customer service-oriented nonetheless.

Landmark Home Warranty came with the house we bought. The seller bought it. Submitting a claim with them was easy and the claims representative was very good. I would recommended them to other people.

When I purchased my house, my real estate agent supplied the home warranty from Landmark at no cost to me. The first year I had the house, I had no claims. So when it came to renewal, everything in the house was covered and then I had to use the home warranty twice this year since I've renewed it. Submission of the claim was just a phone call and it was very easy. Landmark took my information and they contacted a subcontractor in the area to do the work. The subcontractor called me, made an appointment, came out and did the work. In my first experience, I found the problem on a Friday afternoon but couldn't get it fixed till Tuesday. It wasn't the fault of the warranty people - it was just a long holiday weekend. The second time I needed the home warranty, I called that morning, had a service representative came up and repaired the problem that same afternoon.

The house that we bought was already under Landmark and part of our deal with the previous owner was that they would provide a one-year home warranty with the house. I've had a few technicians come out to look at our AC unit and most of them have been good to work with. However, the last company was not a very good one and we had a lot of trouble with them. They were the worst. We’ve also had two different companies come out to look at the pool pump. One of them, Supreme Pools, was really good. We’ve asked for them for return trips and they’ve always been excellent.

Landmark Home Warranty was recommended when we bought our house about two years ago, but it was quite difficult to submit a claim to them. Earlier in the year when it was summertime, we tried to get our AC unit fixed and it was recommended by Landmark to get the coils fixed first, which was about a $100, just to find out that the whole unit needed to be replaced. So, the $60 new unit cost is worse than $1,100 coils that didn't do anything for the system. It's been difficult dealing with them. They recommend something that cost us a lot more money, and it's just been problematic.

We have been so, so happy with Landmark Home Warranty which we got thru our realtor. Landmark's claims process is awesome. We’ve used them a few times and they are so easy and just really on their game. I would recommend them.

There was a one-year home warranty from Landmark that was part of the deal when I bought my house. Submitting a claim was easy. I just call them and say, “Hey, here’s what’s going on.” However, getting scheduled was tough because they were so busy. We’re in Arizona and there’s only so many people that can do certain things and their guy was busy as a one-legged man in a butt kicking contest. It took me almost five days to get him to come to the house because my schedule didn’t match his, but we worked that out. Once they came in, they had to order the parts and make sure that it was gonna be covered. They eventually found it was covered and ordered the part. Then they came in and fixed it. They did what they said they were gonna do.

Submitting a claim to Landmark was easy. I just call and tell them what's going on. The only problem was we're out here in Arizona and there's only so many people that can do certain things and the guy who can is busy as a one-legged man in a butt-kicking contest. So it took almost five days to get him to come to the house because my schedule didn't match his. I'm a teacher and I can’t just take off a day, but we were able to work that out. When he and his crew came in, they had to order the parts. They made sure that was gonna be covered, and it was. Then they ordered the part, came in and fixed the issue. They did exactly what they said they were gonna do.

We bought a home and our realtor had the previous owner take out Landmark Home Warranty for us. Everyone was very nice when we submitted a claim. We were having problems with the air conditioning and the guys that came out were very good and tried to fix whatever they could. However, we ended up getting a new unit and the guys turned up right on time and installed it. We had a great experience and would definitely recommend Landmark Home Warranty.

Do not use! Landmark did not cover the heater replacement that was outlined and should have been coverable on their contract. The company they used was a long ways away and consequently didn't get around to even taking a look at the heater for a month. We had to live in a cold house (October) for a month for their company to tell us they wouldn't pay to replace it. Now we have to pay around 4k for something Landmark should have covered. Would not recommend!

My friend has Landmark Home Warranty and she said they were a good company to go with, so I went with them as well. I filed my most recent claim a month ago. My thermostat was hanging up on 80 degrees and wouldn't get any cooler. The contractors were on time. A new part or two was installed and it got fixed. Everything went smoothly and the air-conditioning is fine since. We’re very happy with Landmark.

Submitting a claim to Landmark Home Warranty was pretty easy and straightforward. However, their online portal is horrible and cumbersome. I call them as it’s easier to get somebody on the phone, explain the situation and let them get it in the right bucket. Then mostly, I have my reference by the time I get off the phone. I hang that pole up, turn around and call the technician at that point. Air Zone’s been out a couple of times to deal with my AC unit and they sent the same guy both times. He’s been pretty good. I'm generally pleased with Landmark. They haven’t irritated me yet so I'll keep them.

I own a mother/daughter home. I have two full kitchens so two of every appliance, including refrigerators, washers, dryers etc. except only one furnace/AC unit. I pay $69.58/month that covers all of it. I pay only $60 per claim, which is paid directly to the vendor doing the repairing. That's it. $60 no matter how long or how many visits it takes to correct the problem. I recently had a problem with a refrigerator and, after two visits to replace parts, the appliance was deemed unrepairable and Landmark sent me a check to buy a new refrigerator. You can't beat that. I would recommend Landmark Home Warranty to anyone who owns a home.

We have opened several tickets with this company since purchasing our home in Dec 2015. Plumbing, cooktop, fridge, swamp cooler, furnace tune-up and water heater. Every single time our experience with them has been a hassle and a headache. Last week we called for a pre-season tune up. We got the technician scheduled and the next day asked if we could also have them check on the water heater (of course paying the add'l $60 "because it's a separate system") because it was doing this popcorn popping sound. So we opened the 2nd ticket to have them service the water heater also. The technician comes out, checks and cleans the furnace and finds that the control board needs to be replaced. Then looks at the water heater, tells us it's over 13 years old, they are not built to run longer than 10 years, that it's not pressurized correctly, it's a huge safety hazard that could explode and should be replaced ASAP.

Landmark Home Warranty is the second home warranty company I’ve worked with. I previously had a different provider but they were terrible. They were impossible to work with. There was a number of experiences with them which were all disasters. I was very skeptical coming into this interaction with Landmark but I was extremely happy. It was a totally 180 different experience working with Landmark. Submitting a claim was about as straightforward as I could possibly hope for. I had a plumber out here and he was awesome and very professional. He explained what he was doing. He was prompt and he communicated well.

BUYERS BEWARE! I am a Realtor and have been using American home Shield warranty for all of my clients since before I can remember. I wanted to give Landmark a try but didn't want to referred a company that I have never used before. I waited until I purchased my own home to try a new home warranty company out. Three days after I purchased my home and went with Landmark, my A/C motor completely broke. My air condition shut down!! The temperature outside was pushing 104.

I filed my claim electronically after I had called an hour earlier. LHW email right away and I followed up with the provided plumber who also moved quickly to schedule me. LHW communicated with me via email to ensure the process was working as it was supposed to. I received post work emails to ensure my satisfaction with the work performed. I was very satisfied with the amount of communication from LHW. I do recommend you file your claim electronically via their website.

Great service, Great Contractor! He called and made an appointment to come do the repairs exactly when I was told he would, he was very flexible so that I could meet him when I was off work. Repairs were done and everything is in working order to my satisfaction. I would recommend this plumber!

I will just copy and paste what I sent to the company as my complaint. In short, they brought a contractor out to look at a problem on the fridge from an issue they later tell us is not covered when we told them on the phone the exact issue with the fridge. They then send us an approval email to send someone out to do the work. They do not answer the voicemails and dodge our calls until they know we are not giving up, then finally tell us the work is not approved. When we try to cancel, they want to charge us a cancellation fee (after only two weeks of coverage), as well as charge us for two months of service (again, after only two weeks of coverage). Please use Old Home Republic. They were a great company to work with. We bought this coverage because it had an Advantage Plan to cover Refrigerators. At least, we were told it did...

Landmark Home Warranty looked like it covered all the basics that we needed. My experience in submitting a claim has been great. I used to do it over the phone but I do it online now. Their technicians have been good to us except one that we didn’t really care for but overall, they do a good job. For the price, they cover a decent amount of things in the home.

My realtor purchased a home warranty for me when I recently purchased a home. The air conditioner fan motor went out during record temperatures in Southern AZ. They gave me the name of a company that could come out and look at the problem... The problem was the company couldn't come out for 3 WEEKS!!! With daily temperatures above 110 DEGREES. Unacceptable!!!

When I filed a claim, Landmark Home Warranty got the job done. Their reps were quick and polite and the technicians have been good. Everybody was helpful.

I opened a claim due to a leaking under my sink every time I turn on the food disposal. The contractor came here and in 2 minutes said the seal was broke, charged me $60 fee and promised to come back after with the parts. Later the same day Landmark denied my claim saying it was caused by improper use. I immediately talked with the contractor and he told he NEVER told them it was improper use. He confirmed there is NO way to say it was improper use or not. Then I am assuming Landmark made that up just not to cover the fixing. I am out of $60 and still have the leaking.

My daughter recommended Landmark Home Warranty and it's easy submitting a claim to them. Everything’s been professionally good except for one plumbing company at my daughter’s out in Gunter, Texas. Landmark's not using them anymore but that was a disaster for about three months. Nevertheless, I would definitely recommend Landmark.

I have had a great experience with Landmark Home Warranty. We have purchased our home in April and chose Landmark. We live out in the country and the things they had to offer were exactly what we needed. We have used Landmark for pest control, refrigerator repairs and garbage disposal replacement. Seems to be because of how far out we live (middle of nowhere) they have a difficult time finding contractors who are willing to come and service us. But they find someone quickly and they have been the nicest, going above and beyond, contractors I have ever experienced.

Landmark Home Warranty is the warranty that the previous homeowners had when I bought my home. I have submitted claims to them and they were fairly easy to contact and very easy to deal with. The people contacting me that they deal with wasn’t, though. The resolution didn't happen real quickly. Nevertheless, it's been a good experience with Landmark. It's been twice that I’ve had people come over and they were really nice and very professional.

I've been using Landmark Home Warranty for eight months now. My realtor suggested it to me. It was really easy to file a claim to them. I did it online and they sent me the dispatch order for the service company. They went out there, did the evaluation of the appliance and they decided that they won’t fix it so they replaced it. The experience was really, really easy on me. It’s what I was expecting.

Landmark had a worker to my home fixing my leaking hot water heater within hours of my claim! My representative, Karen ** put my worries to rest and was very helpful with the process. Thanks Landmark!!

Our experience in submitting a claim with Landmark Home Warranty has been very good. We have no complaints at all. Our experience with the technicians were generally very good, too. We have sorted out a few things down to some people we prefer to others. Overall, we’re happy with Landmark.

Landmark Home Warranty is great. When we bought our house, the people that we bought it from gave us a home warranty from Landmark and we just kept it going. I submit my claim over the phone and their representatives were wonderful. We've only had one claim and that is to fix our microwave, garbage disposal, and our refrigerator. The technicians have been great. They come down and do everything they're supposed to. I have called Landmark a couple of times to see if we could get an upgrade on our plan. Every time I call, they say they're gonna have somebody contact me or transfer me to that department and I'll be darned if anybody ever returns the call or contacts me in any way. That's the only complaint I have. I would and have recommended them to my family and to our friends.

After filing a claim because our ceiling fan/light fixture spontaneously fell from the ceiling. Landmark sent out a contractor (I paid the service fee). They now refuse to replace the ceiling fan/light fixture with one in accordance with the contract which states it will be comparable in features, capacity and efficiency. The exact one is avail at Home Depot with the extension pole avail also. They want to replace it with a fan of different color WITHOUT lights or give us $120 that should cover a fan/light and the labor. The fan/light and extension pole totals $263.98, and then I would be responsible for labor. Then they offered we could use their contractor and us pay for a "2nd man" since it will be a 2 person job - at a rate of $125/hour.

I had Landmark last year. They usually respond right away and everything has been taken care of. I'd recommend Landmark.

Horrible customer service, lack of concern for a working family, waste of time and lack of acknowledging what is actually listed in the contract! We renewed our contract in June 2016 as we were just about to come up on our first year of being in the home. The AC was inspected July 2015 and serviced before closing on the house. We renewed our contract in hopes that when a big unknown fix arose, we could handle it by making sure we were covered. WRONG! First problem appliance (premium package purchased) and here is what happened.

I've had Landmark Home Warranty since May. They were very cooperative and punctual on when they said they were gonna do it. When I filed a claim, the contractor got in touch with me in a couple of hours. When he came, he was very good and knew his job very well. It took three tries but we got it fixed.

My experience with this company is described below in this word-for-word copy of what I wrote to Landmark Home Warranty in their internal survey to me. That was almost 3 weeks ago (9/1/16), and I have heard absolutely nothing from them about it, which indicates what the company truly stands for. Sadly, I would never recommend this company to anyone.

Greetings from a distressed Landmark Warranty holder: I'll keep it short. My AC hasn't been working since over a month now and it's Summer in Texas. The following is a list of people from Landmark I spoke to requesting for help: Tyler ** (Claims Manager), Jeena **, Kyla, Cindy, Brenda, Monica, Brittany, Alexa, Kenley, McKenzie (Claims Manager), Sophia, Olivia, Christina. I can write a book on what happened during these calls. But let me just say that my AC is STILL NOT working as I write this review. :) I rest my case.

I have been pleased with my home warranty purchased as a 1st time home owner with existing appliances in the sale. Landmark has been good about most everything. There was one claim that was denied because of "wear and tear" but all others have been serviced. I would recommend them.

On 6/10/16 I placed a claim for the water heater as my home no longer had hot water. When the claim representative notified me that MBP Heating was the contractor I immediately requested a new contractor because I had a bad experience with this company before. The claims representative stated that she would have to submit a request to get contractor switched. On 6/12/16 I received a call from MBP Heating advising me that they would servicing my repair concern. So I called Landmark HW and the claims representative advised me that they have to choose the contractor that appears on the screen. So I made the appointment with MBP Heating to come to my home on 6/13/16. The arrival window was 12PM-4PM. The technician arrived late at 4:45PM. The technician made a diagnosis that my water heater needed to be replaced. The technician stated he would notify Landmark Home warranty so they could order a replacement.

I have been using Landmark for approximately 3 months and have filed 2 claims. The first experience was for a tankless hot water heater that is going out. They sent out plumbers several times, none of whom had exactly zero experience working on a system like ours (one guy actually asked me if I had the manual). Finally, they decided that they need to flush the system. This of course was an expensive, non-covered, and potentially harmful diagnosis (validated by two other experts I hired) and was totally unrelated to the problem and the error code that was being presented. It felt like I had a flat tire and they were telling me I need to spend $250 to clean out my glove box before they would provide additional assistance. This hot water heater issue is still not resolved, my children still have to take cold showers and Landmark takes a long time to respond to any inquiry unless it is to deny a claim. Which brings me to my second issue with them.

We have had a great experience with Landmark Home Warranty. They were recommended for having great service and being honest, and I have found that to be true. They always respond quickly to my requests and are able to solve my problems with little trouble.

Landmark Home Warranty was our realtor's recommendation and it came purchased through our mortgage. The technician we had for our air conditioner was superb. He came sooner than I thought, and he did a very good job. We didn't even have to wait a week, which was amazing. The day he was coming back to install the new motor on the air conditioner was the day his daughter was graduating but he made a special effort to get here early in the morning before the graduation to make sure that our air conditioner was working.

I own my home and my kids own their homes too and I have a few rental properties also. When we purchased one of our properties over 2 years ago, we purchased a home warranty from Landmark Home Warranty company. I never had any claims in the 2 years I was with this company but a few months before it was time to renew the policy the A/C unit stopped working while I was out of town and my daughter called to let me know. I told her to call someone to fix it and keep the receipt and I will send it to the warranty company.

Our A/C condenser and coil failed, so we called Landmark Home Warranty. They covered the claim and sent out a contract company they chose to do the work. We discussed the repairs and the out of pocket cost and agreed to the terms. We thought we had found a trustable contractor thanks to Landmark Home Warranty. Coming up on winter we had our annual furnace inspection through the same contractor. We receive a call from Landmark Home Warranty that the contractor submitted pictures off of the internet they found and not actual photos of our furnace stating the furnace had cracks in it. Landmark Home Warranty removed the contractor and sent me a new one to deal with our furnace.

We purchased a warranty almost 1 year ago. We have had a couple of items that needed to be repaired. We had a bathtub that leaked, and a hot tub that leaked. In both cases the company sent out a 'technician' that was armed with a camera instead of tools. The 'technician' was there to take pictures in order to prove that Landmark Home Warranty should not have to fix the leaks. In the entire year, nothing has been fixed, although we have put a lot of time and energy into getting the items fixed by Landmark Home Warranty. I have been receiving emails to encourage me to sign up for another year of warranty. They have put more effort into trying to weasel another year of warranty money out of me than they ever put into fixing anything that was broken. DO NOT WASTE YOUR MONEY. They are in it to COLLECT MONEY and HAVE NO INTENTION of FIXING ANYTHING.

When my son bought his first house, my realtor suggested Landmark - they offered more options. Originally, I haven't had any problems, but lately, some of their service contractors are not well qualified. In particular, one of their air conditioning people that came out did poor service and I had to keep calling them back and then they would lie about doing things. I said, "Excuse me, did you not put this on the furnace unit?" One of their air conditioning people said that they did. And, they cracked my drain pan and denied it. There was nothing wrong until a contractor came in and opened up the unit to fix another problem. And then immediately, after they closed that up, I feel air coming out of the unit and it was dripping water.

It took just one simple phone call to Landmark Home Warranty. Their staff was courteous and attentive. I was given the repair company information. I called the repair company and set up an appointment convenient to my schedule and within two days the repair was complete! I wish all service requests with other service industries were this simple and easy!

Landmark home warranty was very friendly and helpful and were quick to respond to any questions. They are also really good at making sure that the contractor contacts you and they even check to make sure that everything goes exactly how you wanted it. Only used them twice but both times were great. Definitely would recommend to anybody. Great job!!!

So far, our experience when submitting a claim with Landmark has been tremendous. We once took advantage of their re-key service and that went very well. And then we had them come out to take care of an air conditioning issue, and that went very well, too. I just called them and told them what the problem was. They made sure it was covered, and then they told me who was gonna call me to schedule the appointment. They tried to schedule it first but they couldn't reach them. So they told me exactly who was gonna be calling me instead and they sent me the contact information in case the contractors did not. The technicians who came have been very friendly, very respectful and have done their job well. Landmark has been great so far. They've done exactly what they said they would do.

My service with this company has been so atrocious that I cannot believe they get good ratings from anyone. Nor can I believe that anyone from Landmark visits this page to make good on everything this company neglects when doing business with customers. I have gotten the runaround beyond all belief... no fewer than 5 people have been involved in a claim, and I need to start at 0 with each of them. They let a lot of time pass between communications, then threaten to close the claim if you do not respond on their timetable.

When I moved into my home, my dishwasher would start and run. It no longer starts and runs, yet Landmark refuses to repair it. To add insult to injury, I have been charged a non-refundable $70 for a diagnosis that would lead to a denial of the claim. Their reasoning: the previous homeowner had issues with the dishwasher, which were revealed AFTER the purchase of the home, which were easily resolved by unplugging the unit and plugging it back in -- a workaround that was no longer effective at the time I filed the claim.

So easy to work with. Professional, friendly, competent customer service representatives. Landmark also works with excellent contractors to get the work completed.

I've had two experiences with Landmark. I had one guy fix a cooktop in the kitchen and he never called back. I kept calling him but his mailbox was full and it couldn't take any more messages. So, I had to call Landmark and tell them about that company. A couple of days later, the service guy called me back. Then, I had a plumbing company come recently, and the plumber did the work, but I knew what he did wouldn't last. It was cheaper for the company to repair it the way he did but it didn't work and it leaked. So I had to call the company back and told them to put in new parts. The plumber came back quickly and fixed it the next day. He was just probably following company policy, and even said that he should've replaced it the first time. So, that wasn't Landmark's fault.

We used other providers in the past and as a realtor, my husband would purchase home warranties for his clients. We were always disappointed because our clients would call and say their dishwasher or washing machine broke and their warranty wouldn't fix it. So, we stopped giving them out. We gave a credit to the homeowner instead rather than pay for a home warranty. That went on a few years and then my husband came home with Landmark and I said we should try it. We'd buy if it worked out and we wouldn't if it didn't, but we've been pleasantly surprised.

Contacted Landmark through email and had a response within 2 hours with the contact name and phone number of a repairman close to me. Repairman contacted me and my dishwasher was fixed 6 hours later. I am so impressed with the quick and professional response that I received. I would recommend Landmark Home Warranty to everyone.

I bought a new house Nov 2015. I have had to use my warranty twice. My AC went out and the contractor came on a Sunday and replaced my AC motor. I have been very pleased with the customer service and correspondence I have received from Landmark and the timely response and work done by their contractors. So far are great experience.

Landmark has an easy to understand form to submit claims. I was able to make a claim in less than 5 minutes, then within a few hours I had the name and phone number of the contractor that was going to come and service my house. The plumber was excellent, showed up exactly when he said he would, and quickly resolved the problem and answered any questions that I had.

Landmark Home Warranty was offered to me through a mortgage company. They did really well on a claim I filed. Our microwave fan would not go off so we had to unplug and plug it every time we wanted to use it. It was pretty easy to submit the claim to Landmark. They got somebody right away and that person then called me. The contractor sent me text to let me know when they were coming. There was a part that had gone out in the microwave so the contractor ordered the part. He came back the next week, put it all together, and the microwave works just fine now.

Job was done in a professional and timely way.

After waiting on hold for almost 2 hours and being disconnected only to call again to hear, "How can I make your day better? You've been on hold for almost 2 hours, well, maybe it's because it's Sunday, but we are open 24 hours and haven't had many calls so I don't know what to tell you. And by the way, this isn't classified as an emergency because extreme temps are 100°+ for 24 hours; someone from RLC Service should contact you Monday by 1:00, but if not you should maybe try calling because the contractors are busy on Mondays. Oh and by the way, the disregard the emails we sent you, they were both worded incorrectly."

Landmark has excellent customer service. I feel like they have a sense of urgency and really care about my needs. I'm happy with their service.

I have been a Landmark Home Warranty customer for nearly three years and have had satisfactory experiences when engaging them to request repairs to my rental property. Recently, the air conditioner stopped working and my tenants contacted Landmark to provide assistance. The company that was dispatched delayed their response for three days and only provided a phone number and email address as contact information. The tenants called the number that went directly to voicemail with a full inbox and the email address did not provoke any response by the company. After contacting Landmark, which is nearly impossible by the amount of hold time that is required to speak with someone, I was assured that the company dispatched would take care of the issue.

I have home warranties on three properties with Landmark for which I have received excellent service.

We were Landmark Home Warranty customers and our AC broke down in April 2016. When the Landmark hired contractor came to my home, he claimed that the 5 ton unit was an improper install due to the unit not being the correct size for my home. In his report which I've obtained from their customer service, he claimed that my home was only 1300 sq ft, which was completely FALSE. My home was remodeled by the previous owner and now is 1700 sq ft., which according to multiple other licensed contractors I hired for a second opinion was fine for the house. The standard for a hot place like Phoenix (according to every local contractor I've called) is 400 sq feet per ton, and after looking at the layout, number of large windows, insulation, and other factors of my home a 5 ton is easily determined by the contractors as a proper install.