Landmark Home Warranty Reviews

I just bought a house and the water was not staying hot. I requested a service call online and they got back to me within a couple business days and I was assigned a plumber. They called and made an appointment with me and were there within 2 days. The gentleman that came out was very fast and explained everything to me.

I've had them for three years and so far Landmark has been generally good to work with. Since we’ve started with them, we just haven’t changed. However, claims submission is difficult because I can't get through. Most of the time, it takes forever to get a hold of them on the phone. I have to wait on the line to get through for sometimes 10 minutes. It should be instant or at least a minute saying “Someone will be back shortly”. They need to hire more people to accommodate their phone calls. But once I got through, the people there are usually very helpful.

Landmark Home Warranty came with the property I purchased. They have seasonal air conditioning service, and at a certain point in time, you can call them to come. You get through almost immediately when submitting a claim but there are times that it takes a little bit longer via telephone. They contract with the local service providers and they try to coordinate with them as much as possible. After the job is done, they give me a telephone call or an email and a follow-up on the process with us. Recently, they came to repair and fine tune my garage door opener and that went fine. The only thing that the tech was delinquent in is putting on some cover for his shoes when he was coming upstairs. But as far as his efficiency and job knowledge, he seemed to be versed. Overall, I would recommend Landmark.

My AC is not working and I called my home warranty company, but they just denied my claim. The service contractor says that I have no Freon in my AC unit. My contract specifically states that "Leaks in accessible Freon lines" are covered under the warranty, but this company will not fix my ac problem and wants me to pay out of pocket to locate the leak first before they will consider fixing my ac. I live in Texas and it is already hot, but this company does not care about that.

I noticed our frost free freezer had ice on the back wall and on the shelf's. I called Landmark Home Warranty, gave them my account number. They scheduled a repair man to come out, and he did. He got back to Landmark, they approved the repairs needed and it was fixed. With every issue we have had, Landmark has been fantastic. I have purchased warranties with two other companies and got the runaround every time. I found Landmark three years ago and will never change. They are fantastic.

I actually had to request services, one for AC and one for water valve. They set everything up immediately and service guys was out next day! Coverage is great. Thank God for Landmark covering our new home!

Prompt friendly service. Replaced water heater. No hassle. Madison was great to work with. Trevor from Nelson Plumbing was skillful and good for business.

We are 100% satisfied with our Landmark Home Warranty and Monument Heating and Air conditioning service. This was the second time James has been to our house for services and is always very professional and willing to answer any questions and give advice. We would highly recommend both.

When I bought a house, my realtor suggested Landmark Home Warranty. Their prices are more reasonable than others that I've researched. My recent claim went fine. I was charged the $60 deductible, and the rep wrote up an invoice for me and listed everything that was done. It was an easy process. The tech was very prompt, courteous, and thorough. He made sure that everything that I had requested was done, and he did great. My only comment is on the $60 that I paid because the actual cost of the service was only $20. If it were my company, I would allow a percentage amount in that case rather than a $60 straight deductible.

It was very easy to submit my claim online. Landmark responded back to me quickly and it was all taken care of. Everything was good. I was satisfied with the service and I’ll be renewing because they’ve done well for me.

Landmark Home Warranty did everything that we'd needed them to do and they've done good work. I just give them a call and do the claim over the phone, and it's an easy process. They would take down the information then they'd send somebody out and it works very well. The claims representative had always been very professional and the technicians have all been pretty good. We did have somebody come back one time because it wasn't done right, but Landmark got right on it. I'm very satisfied after the repairs were made.

The company was prompt in returning my phone call. They were able to come to my house within 2 days. On the day of the appointment the technician was on time. He completed the job quickly and thoroughly.

My daughter has Landmark and she recommended them to me. I just bought the house in August and my first claim was for an air conditioning problem. I'm 78 years old and I do use a laptop but when I’m going 90 miles an hour, I'm not in the mood to go sit down at the desk, charge the laptop, and figure out what I need to do so I just give them a call to submit a claim. And when I did, they were super fast. They came right out and fixed the issue. They have done a fantastic job. Everything has been fine except for a problem that I had today. I really needed their rep to call me back to discuss an issue while the repairman was here. That was three hours ago or so but she still hasn’t called me back.

My husband is a real estate agent and uses Landmark in all his transactions. He refers his clients to them and said he'll never send a client anywhere else. They are awesome and we love them. They always are on time with everything and take good care of us. They are great to work with. They call us right after we submit claims and they honor the warranty. It's an easy process. They do not try to overcharge and keep us out of anything.

Our realtor suggested Landmark to us, and so far it's been great submitting a claim to them. It was easy to do. Their technician has been great, too. Everything's been pretty straightforward. There's nothing complicated about anything. Needless to say, we had the best experience.

Second year with Landmark. All claims have been handled in a timely manner and to my satisfaction. Ability to submit claims online is great. If you have to call in the wait time is too long, but ultimately you will be taken care of. I recommend them strongly.

We had a great experience with Landmark's services. They were polite and considerate, and replied promptly to set an immediate appointment with a contractor for us. Our repair was done well and in a timely manner.

I found my experience to be great. The dispatcher provided me a window for arrival and the technician stuck to it. He was professional and quick with the repair. Landmark took care of the whole issue in about a week (had to order parts).

This last issue with my dishwasher was handled very efficiently. My claim was processed quickly and a repair service called me the following morning.

We had our water heater replaced and also ice maker in refrigerator. Landmark was great in expediting both service calls in a timely manner and sending qualified professionals to replace both items. Thank you Landmark.

We have been with Landmark for about a year. They are consistently professional and courteous, and have found the service companies they work with to be substantially better than previous home warranty providers.

Landmark has in general been extremely responsive. I use Landmark for two homes in two different states and I've only ever had one negative experience with a contractor sent by Landmark. I'm completely satisfied so far with Landmark's service.

Submitting a claim to Landmark Home Warranty was all good. I talked to people at Landmark and they told me what to do. I called the plumber and then called them back. It was a very easy process. The technician who came was great and wonderful. He answered all my questions. I’m grateful that I had Landmark and that it was all taken care of with no hassle.

We have had a few things go wrong in our house and every time we've called we have had wonderful experiences. It was easy to request service and the representatives were always friendly and helpful. Every company they assigned to us has been courteous and professional.

AC evap coil was dirty. Landmark HW did not cover the cleaning. I paid out of my pocket $200.00. Plus I had to pay for the inspection $60 each for AC and swim pool pump inspection.

We have had a Landmark Home Warranty since we moved in our new home 2 years ago. We have had to call them several times for things ranging from heating and cooling to pool pump issues. They have been fantastic! They never give you a hassle about covering the repairs as long as it's something covered in your contract. The service technicians they have sent have all been great. Everyone licensed and bonded, professional, and do quality work. I would never buy another home warranty if it is not a Landmark Home Warranty.

I've had Landmark Home Warranty since October of 2013 and submitting a claim was an easy process. I just went online and put what was wrong then they called us within an hour. Then I got an email saying that someone would contact me to come out and do it. They sent the technician a couple days later and fixed it.

There is nothing like the peace of mind you have with a home warranty! Luckily Landmark allows you to extend that coverage year to year! They are very professional when you call, always asking how they can make your day better, and they deliver.

Awesome company, they've been fantastic to work with, they have saved me and my family loads of money, especially over the holidays when everything decided to go at once. We had the water heater go out and a pipe burst and our basement heating stopped working correctly and they covered all of these things and saved us hundreds. We did have to pay for a few small things, but the water heater alone and being propane saved us massive amounts, I would say they saved us at least 1500.00 and we only got stuck with about 250.00 so well worth it especially just before Christmas.

Landmark Home Warranty came with the house when I bought it. I've been with them for four years and it's convenient. They seemed to fix the problems I had. Submitting a claim was an easy process. I'd just call the claims rep and make a claim. Then the technician would come and do what he's supposed to do. I've had a couple claims that were escalated to their supervisor, but the last one was fine.

I've filed three claims so far, and each time I have received prompt and friendly service. For each claim I was able to have someone come the very next day. I've never had problems with Landmark trying to deny my claim, just the opposite. They have been extremely easy to contact and great about following up with me. It gives me the peace of mind I was looking for as a first time home owner. And after researching five different companies we found that the prices they offered for the amount of coverage they gave were the best out there.

Great response, great customer service... Called in the middle of the night with my toilet leaking, got an email response within mins, and got a call from the plumber that same morning... A++

I am very pleased with Landmark, and their quality of service. As a homeowner, I believe they are an absolute necessity to have. They have helped with wiring issues, and now fixed our water heater. I feel better knowing that if something goes wrong with the house, they have us covered.

Encountered simultaneous major appliance and electrical problems involving dishwasher and garbage disposal as well as the main circuit breaker panel. Contractor (AJ's Appliance Repair) diagnosed problem in minimal time. Needed part came in next day, and electrical problem was also solved as the new part was installed.

When I bought my house, it came with Landmark Home Warranty and submitting claims to them has been fairly easy. Their technicians have all been friendly and memorable. I'm happy with the quality of work that they've performed and I only wish there was something on the system that would let me know what claims I've already got in. And if I get some computer problems, I don't know if they go through or not.

The Landmark representative processed the claim quickly. The contractor, Accurate Pool Supply is very good. The technician is very knowledgeable, professional & responsive to the claim.

We have been customers of Landmark for over three years. They are very prompt with a courteous staff and service providers. Would recommend to anyone.

My oven was not preheating to 350/F. I submit a ticket with Landmark Home warranty on Sunday and I received an email from Madison ** from Landmark on Monday morning that it's been scheduled for a service call. Later that day, someone call to schedule to come out. Oven was fixed the same week. Very fast service. The contractor was very professional too.

Had my upstairs AC unit fail day before Spring tune-up. The contractor diagnosed issue and opened service request with Landmark and fixed issue right there and then. Great service from Landmark and the contractor Anders Air Conditioning.

Great company! Landmark employees are always happy and anxious to help and respond very fast!! They also send out emails to make sure you are taken care. I definitely recommend Landmark and the AC company they used. The service guy they sent out fixed my AC quickly and he was very nice.

Landmark Home Warranty is great. I couldn't ask for a better company to have my home warranty with. Thank you landmark for replacing our furnace for only $400 due to labor to keep up to code, with an $8000 unit. Awesome!

Celeste ** my designated Claims Manager was wonderful! So pleasant, patient and understanding. She even tried to contact the contractor while I was on the phone. The contractor M.D. Ellis was also very pleasant and patient (and neat & clean!). Took the time to explain things to me. Called me within 45 minutes and fit me in between jobs so I would not have to wait to the next available time 5 days later. 3 hours later I had AC!

Submitting a claim to Landmark was very simple. A phone call and that’s all it took. The challenge we had was the fact that it took two trips for the contractor to discover what the problem really was. Our garage door opener was not working properly and they serviced it, oiled it and did everything they could do and thought they had the problem solved. But, it turned out it wasn’t that, and the second technician found it and it’s been repaired and we’re happy little clams. The quality of work performed was fine both times.

I could not imagine having any other company other than Landmark. They are not about taking your money which is why they provide you with troubleshooting steps before calling their specialists. You will never get an unhappy representative and they make you a priority. I could not be any happier. Thanks.

Locks change. Very polite, professional.

6 weeks after moving into our new house the element on the oven blow and started on fire. Scary moment for me and the family. I called Landmark after the fire was out to see what they could do. My rep set up the service call with the appliance repair company and let me know it would cost me $60 for them to come out. The repair guy was friendly, helpful and quick. He replaced the element and the control panel. Only charging me for $60. Glad to have the home warranty that covered this. The element alone would have been $120 plus the service call. And a new range would have been close to $550.

Exceptionally timely, efficient & professional service from Landmark service personnel.

The pilot light on our water heater would not stay lit. I put in a call to Landmark Home Warranty. They had a plumber call within 3 hours. He came out the next day and diagnosed the problem. We ended up having to have the entire heater replaced due to end of life and faulty materials. The plumber and Landmark coordinated that and our new water heater was installed 2 days later. Everyone was super professional and the customer service from the plumber and the Landmark Home Warranty folks was exceptional.

I heard about Landmark Home Warranty when we bought a house. Submitting a claim with them has been good. They take care of things. Their technicians have been fine. If I’ve had any kind of an issue, I let somebody know. Landmark has been easy to deal with.

The right questions, and the right reactions. The service worker kept me up to date about part procurement, and was back overnight for the installation; I did not expect or ever had better service from a contractor.

Fast, efficient service and well done this time. So different from the other time in Dec-Jan when I was trying to get a dishwasher looked at. You were having phone problems then and it took over 4 weeks.

We've had two service calls. One for an AC tune-up and the tech came out the next day. Tech was friendly. Our rep at Landmark informed us of all the charges and services being performed. Our second was for our water heater. Again, the tech was out the same day and our rep informed us that due to an upgrade in our water heater (due to new regulations), we would be paying an additional amount, which was clearly indicated. The tech came out two days later to do the installation and was friendly and informative. No hidden fees. We received follow up to make sure we were satisfied. Couldn't have been a better experience.

Landmark quickly took care of our claim and repairs were done in a timely manner.

Overall we were very satisfied, however we did have an issue with the contractor Landmark chose and when we asked to switch contractors Landmark was unwilling to change it because it was "too much work".

My friend recommended Landmark Home Warranty to me, and so far, submitting claims has been easy. When I did it once online, they contacted me promptly and then set up a contractor who was professional and on time. He did a great job.

We have been Landmark customers for a few years now and have not had a complaint yet. We recommend them to our friends. They continue to send good people who get the job done!

It took from December to February to get it taken care of but it was resolved and I am happy. Everyone has been really nice. Thank you.

In my rental house, over the range microwave went bad. They sent a technician from Precision Appliance. He manipulated in the invoice that the Tenant said there were several power surges at Christmas which may have damaged the microwave. The Tenant never said that. Also, the bad microwave was reported 25 days later on Jan 19th. The tenants will not wait to report a bad appliance. That proves the technician wrong again. The microwave claim was denied. I explained the situation to Landmark and they offered no help. I will take my business elsewhere where the customer service will be better and the company will be honest and not tricky.

I have been using Landmark for about 5 years on 3 of my properties. All of the homes are older and have had many issues. Landmark has been most accommodating and professional. They send out experienced professionals who get the job done. I am very pleased with Landmark Home Warranty and plan on continuing to use them.

I am very satisfied on the response time to my service request. The leaking old Frigidaire dishwasher was replaced with a new GE model of the same color within 9 working days. Great job! Highly recommend.

Landmark Home Warranty is the best home warranty company on the market! They are attentive, responsive and always attire to ensure your needs are addressed. I've been really impressed with this company.

On Point Services were dispatched to resolve a problem with ice maker and they did a great job.

On 4 different occasions, it took days to get a repair person. The ones they finally sent were from far away, and didn't seem to know what they were doing. Although plumbing was covered, they refused to replace a part that was not specifically excluded in the contract. For a second leak (similar issue) after 6 days someone fixed it (went through lots of towels). When it started leaking again, he refused to come back to look at it. Wanted us to send a photo. Leaky kitchen faucet was not correctly diagnosed, and Landmark refused to replace with equal value faucet. Only time we got any quick response was when they called to ask us to renew the policy. But his quick answer was to affirm that they only cover the parts they feel like covering, whether they are excluded in the policy or not. Total waste of space, time and energy.

We were called and given the approval that everything was covered at 100% and then the next day another person called and said that we will owe $200.

Landmark Home Warranty came with the house we bought a year ago and it has always been fast and efficient whenever I file a claim. The techs that came always seemed to be knowledgeable and friendly. It has all been good.

In the recent past I have had 3 various repairs done in my home. My garbage disposal was the first of the 3. The plumber after replacing the garbage disposal did not hook back the pipes. When I turned my dishwasher on it flooded my kitchen. My 2nd repair was due to a running toilet. The plumber came out and replaced a "part" of the toilet but it continued to run. They finally sent out a different plumber who replaced all that should have been replaced. The 3rd was my dryer. This took weeks due to the Landmark employee who would not answer phone calls or email messages. She had very poor follow through. After my experience I have cancelled my contract.

Every time I have called for any information or to request a service, they have promptly and efficiently met my request and followed up with an email to let me know what services have been ordered and when they were completed. Have recommended them to friends. I will be renewing my contract. There's no more proof of better satisfaction than that.

We called Landmark to have the locks rekeyed in the house that we purchased. They arranged for a service provided to come out very quickly. It was very smooth and we are very pleased with the service we got. The provider, Mr. **, was also excellent. Thank you!

I had a small claim that was efficiently and effectively taken care of. Thank.

When the first repairman came to fix our oven, we could have fixed it faster and cheaper than the $60 fee doing it ourselves. When the second repairman came and declared the problem was our fault, the Landmark representative argued with us and practically called us thieves while we insisted on a second opinion to which he grudgingly acquiesced. The second repairman was professional and friendly, and fixed our problem.

Our heater was not running. The first fit replace the thermostat and that worked for a week. The second team found the problem was a split wire and fixed it.

The tech was not very professional in appearance, nor did he follow up as promised. I had to call him.

Landmark has been a great experience. They have great customer service and get you timely repairs. I would recommend them to anyone.

In my request for a pre-season AC Tune Up, I specifically requested a particular contractor whom I had a good experience with on a previous Landmark Home Warranty repair and whom I could trust because they are familiar with my system. This request was completely ignored and I was assigned to a different contractor without any explanation.

I have used my home warranty twice. The people at Landmark are always very courteous and helpful. I am very happy with Landmark.

Filed a claim online concerning pool heater and pump. Landmark had a service person at my house within 2 days to access and repair heater and replace the pump with a new one that meets the new title code for pools.

Got appliance fixed to satisfaction. Only problem was, I had to find the contractor myself as the one they assigned was over two hours away and he couldn't make the appointment. Not a major problem. I found one in the neighboring town that did excellent work.

Landmark Home Warranty was more than fair with my claim. The person I talked to was very nice and told me exactly what any extra payments were and went above and beyond to try to help us fix our fridge.

Although Landmark has been somewhat responsive to my requests, I find the contracted services they employed lack in technical abilities. I have had the contractors return time after time to my residence for the same issue. This causes me to miss out on work. While the promptness of Landmark is good, the quality of the contractors they employ is lacking.

LM has difficulties getting the work done in time. Ends up making me very frustrated. But the work eventually gets done.

Took months to get a response and actual contractor to get to my home. Then Landmark kept calling me to see how the contractors did (before they even called for an appt). Never will buy a home warranty through Landmark again.

I've used my home warranty 4 times since I moved in and Landmark has been fabulous. They have great hours to receive calls and are extremely speedy on getting my issues resolved.

I was given a very good recommendation for a plumber from Landmark and was pleased with the level of follow up regarding my issue. Landmark made sure my issue was resolved and that I was satisfied with their service.

As a new homeowner, my real-estate agent strongly encouraged me to purchase a home warranty thru Landmark. And I am so thankful that I did! Within a few months of purchasing my new home, the dishwasher and kitchen refrigerator required maintenance. My experience was incredibly positive. Landmark and their contractors were professional and easy to work with. My repairs were done quickly and I am a satisfied customer. I would highly recommend!

Landmark has been great at covering the issues with my home. I have had no problems getting things approved.

Water Heater is having problems - lukewarm water and smelling gas. Called on Thursday 02/25/2016 and contractor came out on Friday 02/26/2016. Cold water since contractor visit and repeated calls & emails to Landmark got no response until Tuesday 03/01/2016 5.15 pm (when I asked to speak to a supervisor). New contractor coming out on Wednesday 03/02/2016 to diagnose. Cold water in the house since Friday 02/26/2016 (6 days), no resolution yet.

Calling in and talking to the account manager went very well. Brittany I believe was polite and very helpful. The subcontractor A Plus Plumbing and Drain Cleaning should be called F- Plumbing because he failed every step of the way. He came out within the last 5 minutes of the time frame looking and smelling like he just rolled out of bed. He took 2 minutes to look at the HWH and said he can't fix it and it needs to be replaced. He ripped the cover off and left it in the garage, he said he had to get it ordered and he would be out the next day. The next day I called late afternoon to listen to him lie about waiting for a response. I called a couple hours later to the same lie.

Our furnace went out in the coldest part of winter. Initial heating serviceman came out quickly. He could not repair the furnace and told me to "replace the fuse" and the thermostat, which turned out not to be broken. Most phone calls and contacts for the next 5 days were initiated by me. Poor communication and too slow to respond to inquiries. Very dissatisfied with the service.

Landmark was as efficient as ever in responding to our requests and the contractor was very professional. It was also the quickest response to a home warranty request we have ever had as the contractor was at our home within the hour!

I called for my house to be re-keyed. It took a while to get someone to answer the phone. I had to call multiple times on different days. Once I did speak with someone they entered the order & several days later I was contacted by the contractor completing the order. I had to wait longer in order for Landmark to approve the extra mileage for the contractor to come to my property.

I'm happy with the service I've received. I think the correspondence between the home warranty and the contractor had some hiccups that could be hopefully remedied next time as it made things take much longer than they should have. Other than that though everything was fixed and taken care of!

Landmark is quick, responsive and hassle free when you file a home warranty claim. Thank you Landmark. You guys rock!

I would not recommend Landmark Home Warranty.

I had American Home Shield for a while but Landmark was a little bit cheaper and seemed like it had better reviews so I switched. It's extremely easy to file claims with them, easier than American Home Shield. And their reps were awesome. I had one repair guy who took a month or so to get my appliance fixed and he fixed the wrong part. But I called Landmark, they got things straightened and sent a new repair guy. They're worth the money.

We just bought a house and was having an issue with the shower in the front with water flow and drainage. I called Landmark to get a service person out there and was so pleased with the service I received. Not only was the rep very nice and thorough, but I had a call from the plumber the very next day and was beyond happy with the plumber that was sent out. Everything works great and the best part was since it was my first call I received $50 towards my appointment so it only cost me $10 to have the shower and drain fixed! Worth every penny of the yearly premium for service like that!

Most of my interactions with their technicians have been over the phone but they’ve been very positive for the most part. They have always been responsive to answer my phone calls and work with the tenants. However, I wish they were a little more proactive in getting people to renew their policy whether sending a postcard or sending two or three emails instead of having their clients remember the renewal date and wait for them to contact them to renew their policy with them. But overall, they've met my expectations.

Quick, courteous service when I was staring at a gushing water heater. Repaired within 5 hours of call.

As a Realtor and a person that carries insurance from year to year and talks to clients regarding purchasing a policy I found myself trying several different policies over the years. I found some had good customer service and some did not. I truly feel most have about the same coverage other than a little something used to boost sales and the prices aren't that much different. To me the biggest difference is the service and I have found Landmark to be the best in my book. At this point I have decided to stay with them and call it the best.

So far, I only had good experiences with Landmark; they are professional and delivered on their promise to serve.

I'm satisfied with my first service request because the contractor came in a timely fashion, and even though he had to come back a second time to fix it, it was also timely.

I received an email from Elise informing me that I should receive a check to compensate me for the incorrectly denied claim. I hope to receive it soon.

Our A/C wasn't working properly, so we called Landmark and they had someone come out the same day. The guy that came out found the problems within minutes of being there. He had the part ordered and approved within a day. We had our A/C working soon with great customer service!

We rec'd our Landmark warranty as part of the closing on our home paid by the seller. After 11 months, our heater went out and we took advantage of the warranty. We filed online on a Sunday night and by Monday evening we were back up and running. It was excellent service from start to finish - so much so that we renewed for another year at our own cost! I wouldn't be without Landmark Home Warranty!

I called Landmark to report a leak in my house. They set me up with a contracted plumber. They told me they couldn't send anyone out till the next morning. No big deal leak had stopped. 10 pm in the evening, major flood. Water pouring in the basement, on the 1st floor, everywhere! I called a 24 hour plumber. They were busy and said they would get someone out asap. By the time they called to dispatch someone, the leaking had stopped. I told them my home warranty company had a plumber scheduled for the am and I will just wait for them.

My furnace was not operating properly so I called Landmark around 7:30 MST. The customer service rep, I believe her name was Darlene, assisted me with the problem and assigned me a contractor. She even tried to call a contractor on the phone so we all can discuss the problem via three way phone call but it was before business hours. Anyways, about an hour later the contracting company called me and sent a repairman to my home about an 1 to 1 1/2 hours later. My furnace was repaired within about 5 hours from the initial call. I am completely satisfied with Landmark and how they handle this work order request.

I have had experiences with a couple other home warranty providers. I have NEVER had a great experience. With Landmark, their response time, courtesy and communications are so good it's stunning. They have absolutely no peer in this business.

The line from my bathtub to the main drain line had separated. The gentlemen that came to my home to fix the problem were very professional and kind. They worked hard for several hours under my home. They were very professional.

Had to have 2 repair calls for 2 different problems. First time was a quick repair. Second time required replacement.

Landmark was pleasant to work with. The only reason for 4 stars is that the part that was needed to repair my microwave was lost in the mail and it took almost 4 weeks to get it fixed from time I filed the claim.

My pool heater wouldn't work. Landmark approved the claim and the heater was repaired quickly with minimal hassle.

You really need to better vet your contractors. We first put the claim in December. The first contractor did not work in our area - took too long to find this out. The second contractor came, charged the service fee, ordered parts and then never returned. Finally the third contractor showed up and resolved the issues for my wife.

Landmark Home Warranty is doing a great job. When my furnace broke during one of the coldest day in the winter, they fixed it in less than 24 hours. We've had two other issues and they were responsive and took care of everything. One of the best things about them is that I can reach them 24 hours in every day of the week and they would always answer.

Landmark is an excellent and customer service oriented company. They sent us an appliance repair company representative you submitted our claim for a new fan. We will continue to renew our annual contract with them.

The service that I have received from the CSR to the contractors have been great. The only negative is when I had to wait for over a month for my pump to come in and the local parts store had the pump in stock. Landmark could have been more flexible.

Garbage disposal - Very quick response and had a unit the next day. Thanks for your speedy response time.

They said yes to all of my service requests.

Very pleased with our plumber. He replaced our garbage disposal and was very professional.

Several times this winter the forced air furnace shut down. Each time the HVAC tech arrived, he diagnosed a different problem. This last time he said the furnace was too big for the 1800 sq ft home. Really? This is the latest of several wrong diagnosis, from which the tech earns $60 each visit. Perhaps next time we could have an entirely different tech? Otherwise, service is OK.

Fox Family Pools are in the top three of many pool service companies that have visited us over the years. They do good work and they repair items that others might throw away, whilst still being cost effective way. It IS a family business that has been around many years and they are very pleasant to work with. They actually give a receipt listing the work items completed.

I just bought my first home and got the home warranty through Landmark. I had to call them out with an issue with my toilet. Their claims staff was very friendly and helpful. They had an appointment scheduled for me while I was on the phone with them and they even gave me a 30 minute window of when to expect them. The plumbing company that came out was friendly and clean and answered all of my questions. I will use them for services that are not covered under my warranty for sure. So glad to have chosen Landmark. I have suggested them to family members who are checking into them.

The drain from the washer and water softener was backing up, flooding the laundry room. Clog seemed to be quite always in the pipe. Standard hand snake wouldn't reach it. Motorized, long range unit finally did the trick, 70 feet in.

Excellent, reliable service. Timely response.

We bought a house in Arizona and the real estate agent recommended Landmark Home Warranty. I’ve only submitted one claim and so far it’s been excellent. The process was very easy and I've had an outstanding experience with them.

We had a very good experience with a quick response time.

I recently had a toilet repair done by Nelson Plumbing. The technician did the repair in a reasonable amount of time so I could get to work quickly. He even told me about the possibilities of a second visit if anything leaked because he didn't want to over tighten new bolts and crack the toilet tank. Other than being a realtor and using Landmark for years, I'm also a client. I think having a home warranty has saved me over $150 or more.

This is the third time I use Landmark services, they have been always great. First they will answer the phone 24/7, you can also send emails and a customer service person will be assigned and will follow your case. They try always to find a quickly answer, especially when the problem is urgent, for example one of my problems was the furnace stop working in winter time. They sent someone in less than 24 hours. I would totally recommend Landmark.

Replacement of heater and airconditioner. Pete ** == Tri-County Heating and AC was punctual, very knowledgeable and completed the job in a timely manner. I will highly recommend him.

I've only had one issue and it had nothing to do with Landmark because they did what they're supposed to do. It was more of the company that never responded. I had to call back and Landmark had to find me another company to come work on my restroom. Other than that, everything has been smooth and Landmark has been very helpful. Every time that I had issues, right away they did their little research, opened up a new ticket for me, and got somebody out the next day. I've been happy with them. I like the way they send emails. They send their own personal email and keep contact with me at all times. It's a good turnaround. Excellent service.

The customer service department have scheduled all my needed services the next day. The service technicians they contracted the different occasions were very professional and knowledgeable. I recommend this insurance to all my friends.

We called and within the hour they had someone out for us. I was very happy with how fast they got someone for us.

We were experiencing issues with our A/C and heating system so we called on Landmark HW for help. They dispatched the call right away and our system was repaired the next day.

I got rekey service few days ago. It was quick and painless! Did I mention they help on Saturdays too?

I have been with Landmark for 3 years and have had multiple calls for a variety of issues. Landmark service has been amazing. They respond to my requests within hours and a service person is dispatched immediately. The service people have all been very competent and stand behind their work. I highly recommend Landmark!!

Customer Service agent was very professional and helpful. He kept in contact with me until the repairs were completed. He did a very good job.

I have been with Landmark for over two years now. They try hard! And- my rural Texas situation is not the easiest to have service people come out. Landmark, true to their word, replaced my Maytag front-loading washing machine when parts could not be found. In a word: WOW!

Landmark was the warranty provided by the seller of a condo that I purchased. I got to give a little credit to the CallTech plans that Landmark contracts with particularly their customer service representative. It took a lot of time management for CallTech to be able to look at my dishwasher that needs to be repaired. The tenant was very ill so Misty, the customer representative, had to stay on top of it. She handled it all. She was very professional and I would love to work with her again. I didn't have much difficulty other than communication with CallTech. Landmark needs to be credited with the fact that they know that they're working with a good company known as CallTech. I would make sure Landmark would stay with CallTech. I would recommend them as long as they use CallTech.

Contractor called within an hour, set up an arrival time. Arrived on time heater fixed within an hour. Great service, great contractor, expeditious repair.

AC system in my rental was not working because the AC unit needed a new compressor and fan motor. Landmark did the right thing and covered the replacement of all necessary components and labor. Landmark sent the contractor MD Ellis Refrigeration who was out at my rental on a Sunday. Mr. ** replaced the compressor, fan motor, capacitor and all the necessary wiring and tubing. He explained everything he was doing and why. My renters are happy and so am I. I am extremely grateful that Landmark came through for me when I really needed them. You can bet I will recommend Landmark to all of my clients! I worked with Jacob at extension ** and with Keith **, both gentlemen were very professional and friendly. Kudos to Landmark!

I am overall pleased with my experience as a Landmark Home Warranty holder. I have used the services for key services to electrical and plumbing needs. There has been one bad experience with a contractor recommended by Landmark. Landmark was there to listen and record my dissatisfaction and made attempts to help. I have renewed my Home Warranty with Landmark because of the continued support and safety I feel having a company to back my home when needed. Especially since I am living in a different state than my protected home.

I contacted the home warranty to repair my dryer. They were prompt in scheduling a time and I felt the service man was very professional and did a good job fixing the dryer.

Our garage door opener broke - a metal cable. Called Landmark. They set up a contact with local repair person. Followed through to make sure local contact was timely and authorized replacement as soon as repair company let them know what was needed. Great follow-up by Landmark to make sure it was done quickly and to our satisfaction. Very pleasant experience all around!

Landmark and Kevin's appliance are very good at letting me know when they will arrive... This is very helpful as I live rather remotely. I appreciate the professional and competent service. Landmark has been a valuable purchase for me as I live in an older home.

I love that they are available to call anytime! I discovered that my dryer didn't work at 11:30pm and I could report it immediately!

Hot water heater blew out all of its water and we needed a replacement asap. Landmark got a good plumber out there and got it in the next day. Plus it was a special order, the size of the wh was not standard. Good Job!!!

Landmark's agent was very pleasant and easy to work with. She addressed the repair issues w/o hesitation & repairmen were scheduled within 24 hours. The expense of furnace and garage door repair could have been burdensome, having just purchased the house within the last 4 months, but Landmark coverage was well worth it and more than paid for itself in the end. I am very impressed with the service I received from Landmark and would highly recommend them.

Great service and very prompt!

I placed my order online and within a few hours I had a contractor lined up to do the service and they came out the next day. The contractor diagnosed the problem and came back within a few days to fix my garage door.

They are very reasonable and understanding and get the issues resolved timely and accurately. I would highly recommend this company.

Ever step of the way has been enjoyable working with Landmark. Customer service over the phone has been great... very friendly, caring and always has a sense of urgency. Their contractors have terrific as well very short turnaround time and any issue I have had has resolved satisfactory... very happy to have Landmark protecting me.

I chose Landmark Home Warranty because they had good reviews on the internet. It’s very easy to submit a claim with them. I do it online. It’s always been a positive experience dealing with the technicians. Overall, Landmark is very easy to work with and very responsive.

I've had 6 claims with Landmark in the 2 years I've been with them. All but one were extremely pleasant. We had the locks re-keyed, the garage door repaired, the dishwasher replaced, the A/C fixed, the furnace motor replaced, and the A/C unit replaced. All were complete within a few hours of my first call except the A/C replacement. That took 3 days to get a technician to come out and then another week to get the new A/C unit installed and operating. It was during the peak time and HVAC contractors were going night and day trying to solve everyone's problems. Landmark was courteous and I enjoyed working with them. They saved me a couple thousand dollars and that makes me very happy! It has been a very profitable investment for me.

Our mortgage company referred us to Landmark Home Warranty. Submitting a claim with them was very easy. I just made a phone call, told them my problem and they had me scheduled. They were glad to assist and found me a company who eventually called and set up an appointment. The technician who came was great and very informative. He showed us where our problem was, helped us, and made future recommendations as well.

The customer service with Landmark was stellar! I had so many issues with my home when I first moved in and I was surprisingly impressed with the customer service I received. They always got a contractor to come out to my home and fix the problems immediately, usually same day or within the next day or two. Every representative was courteous and had compassion for everything that I had do wrong in my home. And on top of that they would call after to make sure that the contractor fixed the issue and made sure the contractor did the job he was suppose to do.

My brother-in-law was the realtor when we bought our house and he signed us up with Landmark for home warranty. Soon we had this water heater problem. When I called them, they got right on it and lined up a plumber. The representative that I spoke with was very helpful. The plumber called me and we made a time. He had to work around our schedule a little bit but he did the work very well and he had no hitches at all. As a matter of fact, he came back in quicker than I expected. They probably made us a priority and they followed up. It has definitely been a good experience with Landmark.

When we bought the house, Landmark Home Warranty was included with it, and then I had it renewed. When I submitted a claim, which was easy, I had some questions so I called it on the phone instead of doing it online and it was safe. They got it all set up and when I had to change the appointment, they have changed it for me. The technician, Kelly, was wonderful and got everything taken care of. I'd be happy for him to come back and do my springs inspection. It's been a good experience and I haven't had any issues with Landmark.

Landmark Warranty was prompt to contact the vendor who was also very prompt and responsive to provide excellent service.

When I called your staff was very helpful set up a number and serviceman to come out and fix it. But even though it was the hot water heater this time when our ice box went down again you were wonderful. And the septic, if you could do our yard it would be complete and at our age it's nice to know your company cares about us.

The claim handler was absolutely the most cordial individual that I have dealt with. There was no way I could say anything negative about the experience. The contractor they recommended was also top of the line.

Have been with Landmark for over 2 years, moving to them from another well-known national company. In the beginning, they were very helpful and had exceptional customer service and response time. In the last 6 months, they have been very difficult to reach, have had "phone issues", have long (almost 1 hour) hold times, or had the phone disconnect right when I reach the front of the queue. I attempted the online ticket path as an alternate to long hold times, but it seems to take at least 24 hours to have a ticket started and assigned to a repair vendor when I have taken that route. It takes days for the service vendor to obtain an approval when work is needed and it takes quite a while (over 7 days) for parts to be shipped to the vendor from Landmark. The vendors have ranged from Excellent to "Scared-to-let-them-in". Very diverse and I have often wondered and questioned their vetting system, if they vet a repair provider at all.

Water Heater repair - Amazing response time. Great customer service.

We had a few appliances go out on us. Landmark ordered the parts for one and fixed it, the other they gave us a check to buy a replacement. My only issue is that it took a long time for them to get it all done. "Almost a month". However all our appliances work great and the people they contract out with the help with the problems in our home are great!

Landmark Home Warranty was part of the packaging when we purchased our home from our realtor. We've filed a claim over the phone and it's been very easy. The claims people have been helpful. The service techs have done really well. My husband has enjoyed working with them because they've not only helped us with the problem that we have claimed for, but also helped explain things as far as routine maintenance or how to fix some more issues in the future.

Landmark, by far, has been the best Home Warranty company I have had to date. They have surpassed their competitors in several categories but customer service and the providers they use are by far their two highest accomplishments.

I submitted an online request which was fast and easy from my account. The request was given an order number right away by email and the repair person called before the end of the day. A tech arrived promptly with a call ahead appointment. He was knowledgeable of my system and solved the issue within an hour. He explained what was wrong and showed me what he was doing to repair the issue.

I called Landmark to put in a service request the night we realized our heat pump wasn't working. A service team was dispatched and within a week we knew what was wrong. It seemed to take a long time to hear back from Landmark whether or not they would cover the repair. I called two to three times and just felt that things were moving slow. After the second call I was told Landmark wanted a second opinion. Another service team came out and had the same diagnosis as the first. Landmark finally approved the repair, but now the part had to be ordered. Once our heat pump was finally fixed, one month had transpired during a very cold part of winter. We had to rely on emergency heat which skyrocketed our heating bill. Landmark was very friendly and helpful, but I wish things could have moved along quicker in order to avoid a very large heating bill.

Furnace would not come on... even the furnace fan would not work. Landmark reacted quickly and the tech made contact promptly. He had to put in a new circuit board to correct the problem. It was nice to only have to pay the $60 copay charge.

Got me a plumber next day to fix my problem.

Landmark Home Warranty provided me with an introduction to what a home warranty is. I have loved them. They re-keyed my home and fixed a couple more odds and ends. Their customer service is top-notch. Their service providers are professional. They're quick to respond and fix my problems. I love them!

We called on a Sunday morning. Within 5 minutes the contractor called and set up an appointment. The contractor was top-notch. When the ticket was accidentally closed before the work was complete, both a customer service rep and the contractor contacted me right away explaining the mix up.

Landmark did a great job helping us out when our furnace failed. The woman I spoke with was very helpful, capable and professional. They ensured our furnace was fixed as soon as possible and that all was done to our satisfaction. Thank you.

My most recent experience with Landmark was the protracted timeframe that it took to get to the resolution. It was 2 full weeks (10 business days) to get my HVAC issue done. It seems like quite a long time to get to completion. Sure glad it wasn't the middle of summer without air conditioning. I would be remiss, however, if I didn't say that when the work was completed, it was done beyond my expectations. The contractor that was selected by Landmark, Ultimate Comfort, was top notch, very professional. I am not sure where the communication had its disconnects and I don't know if it is up to the customer to have to follow up every few days to get updates on progress. Overall, I would recommend Landmark as they have been fantastic in all aspects except speed to completion.

Landmark has been the first home warranty that has delivered on its promises. Landmark repaired my dishwasher and HVAC thermostat without any hassle. In addition to repairs, Landmark also provides valuable proactive services such as rekey and HVAC tune-ups. My only complaint has been that I expected better online processing and communication. I highly recommend Landmark Home Warranty.

We had to use our home warranty on two different occasions. Both times the customer service exceed my expectations! I thought it was going to be a long and difficult process to get the work done and approved and they had someone out to my home within hours! I'll never go through someone else again and plan on keeping them for a long time. A+ company!

They send great contractors like David with Vaughn's AC.

It's reliable, we called twice once we moved in our new house for plumbing work. Responds fast and sent us a plumber quickly.

Since I joined in 2015 I have been real pleased with Landmark Home Warranty. They are very attentive to my situation and set me up with a contractor right away. The contractors that they recommend and assign to each claim that I open are professional and do great work.

What a pleasant experience we just had with Landmark and Wasatch Lock and Key. Our realtor arranged for this re-key and within 24 hours we had a call from Landmark. The rep was kind and patient with me and explained the coverage thoroughly. He didn't make me feel silly for not understanding how the coverage worked! He even allowed me to add in our water softener as my "after thought". I appreciated that he took the time to explain everything to me. Wasatch Lock and Key came the very next day. Their representative was so kind and explained what he was doing and even made some suggestions. He was professional and such a kind man. Keep using this company, they were honest and timely! I have never had a home warranty before and was surprised at the coverage options. Thank you Landmark!