Landmark Home Warranty Reviews

I retired to the middle of nowhere and getting a repair person to even consider coming out is difficult, so I leave that Landmark Home Warranty!

We bought an older home one year ago. We had never bought a home warranty in our previous homes, but this home came with one. Since our home is 13 years old, it is about the time that things start to wear out and need to be repaired or replaced. They are courteous and helpful on the phone. You actually get to talk to a human being and not an automated system which is a plus! Some of the repair people that have come out to do work have not shown up and sometimes do a subpar job. Most have been good. We have discovered that you can request certain repair people that do a great job so that makes me happy! Landmark provides a great service!

This is our second year with Landmark. So far we have been pleased with the company. Customer service is good, and response time is pretty quick. The vendors sent to us are knowledgeable and efficient. We have had fridge, AC, faucet repairs, and each time the job was done right.

We've used Landmark for the past year and have been very happy with the service we have received. They are always quick to respond and take care of our needs and questions. One night I texted our agent at 10 pm with a quick question expecting him to respond in the morning, but he got back to me that night and was able to resolve our concern. They've truly been awesome to work with.

We decided to have home warranty and we found Landmark was the best one available. Submitting a claim with them is not a problem and their representatives were very nice. Their technician who came in our house was great. I really like it, and I will renew with them this next month.

Delay is common in repairing air conditioning in Texas in summer. I opened the ticket on Saturday and then no one called me until I called them back on Monday and left a voicemail. The contractor called me back in the afternoon and told me the earliest time is Friday, which is five days after that so I called and rescheduled. I always get inexperienced technicians and most of them drive an open, bad truck with no uniform on sometimes. There was some Freon-charge equipment and they are expecting re-charge of Freon will take care of this when it’s not the case. That’s the vendors’ processing.

Landmark Home is a bit cheaper than others and they offer more warranty coverage. Most of the time, claim submission is fine. The reps are very friendly and fast, and everything gets answered. Most of the technicians are well too and they know what to do. However, when it comes to HVACs, some of them lacks knowledge and I have to wait at least four days. I also had three incidents where they were never able to fix it from the first time and they had to bring another company to find out what's wrong with it. But overall, it's great and I recommend it for everyone. They do their job fast and well.

We went with Landmark Home Warranty because of their price and our experience when submitting a claim with them has been good. However, sometimes there's a disconnect with a local provider. But, they do follow ups to check them to ensure that everything happened the way it's supposed to and the claim has been addressed. Other than that, the technicians they usually send are really good and their service, overall, was really good too.

Everything was great and easy, and everybody was nice when my wife filed a claim with Landmark. Plus, the technicians were great, and the repairs were outstanding. Landmark is efficient and adequate.

I was very pleased with how quickly my plumbing repairs were done, and they did not appear to exaggerate the issue or try to tell me the repairs were not covered by warranty.

When we bought our house, the seller picked Landmark Home Warranty. This is our first year with them. I usually submit a claim with them over the phone. Their reps over the phone and the technician they sent were good, and I would recommend them to a friend.

If I could give 0 stars I would. I own a real estate team and property management company in Phoenix, AZ. I have a client who purchased a $975 home warranty from Landmark Home Warranty in January 2016. The first claim they ever filed was in June. It took over 24 hours to even get a call from Landmark. 4 days to schedule with the vendor. After hours on the phone Landmark allowed us to have our own vendor visit the property and gave them a laundry list of items that were needing to be corrected. They then wanted their own person to go back out which was another few days. The vendor Landmark sent to the property told me that he would never make the repairs to his own unit, given the age, as the unit will likely break again very soon and needed to be replaced.

Landmark Home Warranty was incorporated in the house that we bought. Submitting a claim with them is very easy. The technicians that come to our home were great.

I've been a Landmark Home Warranty policy holder since May. We filed a claim online for two items, a leaky sink and the water softener, but the contractor said the leaky sink was not covered, which I think it should. The technician contacted me the next day after I filed the claim but he couldn’t come out for a week’s time, which was okay because it wasn’t an emergency. The first time he came out, he looked to see what was wrong, and said he'd get the part and call me. He told me that the sink was not under warranty. He repaired it but not through the warranty, so we paid him almost $200. I called the Landmark rep and he said it should've been covered. He wants me to send him a copy of what I have which I will get to it in the next day or two. They repaired the water softener but did not explain how to it works. We were not home then so we don’t really think it's still working.

I've researched about home warranty companies on the internet and discovered that Landmark has good reviews compared to others so I ended up with them. Their claim process was easy. I've got 5-6 policies with them and they've covered 95 percent of all the issues that I've ever had and the ones that they didn't cover were clearly stated in their policy. My interaction with their technicians were all positive. They came on time and did their work and if there's an issue, they came right back up.

I am a property manager, one of the largest in the Southern Utah area. For years I have referred Landmark, not only to new owners with rental properties, but friends and family -- NO MORE. This summer we have learned the hard way, that Landmark does not offer the service my owners and renters deserve. We had a air conditioner go out on a home and was dispatched to Landmark on the 13th of July. Today is the 27th, and we are told the part for the air conditioner will still be another 5-7 day, making it three weeks that my tenants have had no AC with temperatures reaching over 110 degrees. Not acceptable!

Our real estate broker listed Landmark for our home warranty because we were buying a house. I used to be with another company but I gave up on it because it really wasn't paying off and they weren't very reliable. Landmark was a lot different than my previous home warranty provider. They've made me a believer in home warranties again. We just renewed last month our policy with them which we had for about over a year now. The staff were very professional and they follow up. We're in the middle of a pretty big problem right now trying to get an HVAC part for an older unit and it's been a heck of a deal trying to get the darn thing, but Landmark staff have really jumped through hoops trying to make things happen.

I chose Landmark Home Warranty because of the recommendations of people who are using it as well as everything that the warranty covered. I submitted claims both by phone and online. It was real easy to contact anybody and my emails were answered right away, too. Their technicians all seemed experienced and we were really happy with the work that was done.

We love having Landmark as our home warranty provider. When I call, I always get somebody. Sometimes, it takes a couple of days for a technician to contact me, which is understandable since I live in a smaller town. We love the customer service, which is the best thing about them. I love the callback about how everything went. Landmark itself is great. There are some of their contractors that I don't want to work with. I let Landmark know, and they find me another contractor that is under them. That's exceptional service.

I did some research and I was told that Landmark has the best service from some of my friends. I got Landmark from my Realtor when I had the option to pick a home warranty. When I found out that my mom's AC was not working, I called the home warranty and talked to someone who sounded really nice and knowledgeable. He was very professional and understanding, and helped me set up the appointment. Within a few hours, the serviceman called back and made the appointment with me. He arrived on time, fixed the problem and all we had to pay was the $60 copay. So our problem was solved and I'm really pleased.

I had a refrigerator issue and a AC issue within a 2 week period and cannot be happier with both services. My fridge issue was freezing my fridge side food on all shelves. The tech was VERY thorough and made sure that the new parts and the connected existing parts to the new worked as expected before leaving.. Very good and thorough checks... The AC went out one night and Landmark found a company as local as possible to be able to come out look at the unit the next day.. The issue was a contactor that got fried. Easy replacement but the fact the contractors was able to come out that day was extremely great. Good thing as we are in mid summer and 100 degree days right now. I cannot be more happy with Landmark and plan on referring them and staying with them. I have had 2 other Home warranty providers but not as good as Landmark. I'm extremely happy with Landmark Home Warranty and completely recommend them.

Landmark had a good price and the features I wanted. Submitting a claim was easy and quick. The last time I submitted a claim was for an air conditioner. They originally told me it would be two weeks before they could have a contractor out to take a look at it which was frustrating. I called my Landmark agent directly, they made some phone calls and got somebody out there within a couple days. Without that personal contact, it would have been tough to get the business that I needed. The tech who came showed up on time and was quick. My renters there said he was good.

Request repair to cover leaking in showerhead. Landmark sent their contractor to work on the leak, replacing the shower cartridge. But contractor broke the pipe and demanded additional $485 to repair the pipe or else the whole house no water at 7:30pm. Landmark authorized the shower cartridge repair, but when the tech broke the pipe at 7:30pm, we were unable to get authorization as claim manager's hours were from 8am to 6pm. Could not afford whole house no water cooking or flushing toilets. Had to pay out of pocket. Plus l have the NO FAULT policy. Contractor said he had to get paid first before proceed and said I could get reimbursement from Landmark. While contacting the claim manager today, was told that Landmark would not reimburse the $485. Very disappointed with the company.

We purchased our home warranty almost a year ago, now (July 2015). We started having issues with our A/C on April 27, 2016. We opened a ticket using Landmark's website, and it took a few days, but the contractor came out to determine what was wrong. We were told there was a leak. The contractor added some Freon, a "hard start kit", and some "leak fix" on April 30.

In April 2016, I reported an issue with the home's AC system to Landmark Home Warranty. The repair company took about 3 days to get to the house but they eventually made it. The repair company said that there was a Freon leak and that they needed to call the warranty company to get an additional authorization and that they would be in contact with me. I waited about a week, nothing. I called Landmark and they apologized and said they would look into the situation and call me back. A week passes, nothing.

When we bought a home, the sellers had Landmark Home Warranty. It was very smooth and very easy when we filed a claim because of a crack in one of our furnaces. However, we were only given one name to go through and I thought that was our option. We weren’t really happy with the way things were done. They sent two workers and one of them was a boy. They were nice enough, and they looked at the pipes going up the roof, on top of the shingles coming down the other side of the house and said it was not good and that they were going to have to end up covering those pipes.

We had to have a garage door opener fixed and our AC to be serviced. Landmark was quick and effective and was able to help us get the help we needed. The contractors were great and gave us good deals on a few extenuating circumstances that were outside of our control. I would recommend Landmark to anyone! We have saved money by purchasing a Landmark home warranty. Thank you Landmark!

I have had 2 claims with Landmark Home Warranty. One was for my dishwasher that had rusted and broken racks, and the other for a blown a/c in the middle of summer in AZ. For the dishwasher, the contract company that came out to inspect the dishwasher. Then about 1 1/2-2 weeks later they installed the replacement racks. But, one of the replacement racks already had rusted prongs. Once we called the company, they advised they only do the install, Landmark does all the ordering. In this case, Landmark ordered one rack from Whirlpool and the other from some warehouse. Possibly a refurbishing company. Then another week or so goes by and they come back out with a new rack and it's perfect. The problem got solved, but I didn't get any response from my "claims advisor". I had to keep calling Landmark who would relay the messages to my claims advisor, who did send back confirmation emails with the service approvals.

We have been with Landmark for 4 1/2 years and enjoy their service. We are new to AZ and our real estate agent suggested we have a warranty company. Landmark is easy to work with and promptly contact service companies to assist. We have saved money and enjoy the comfort of knowing our home repairs will be taken care of by professionals.

When the seller of this house purchased Landmark, it became part of the purchase agreement. We've had a couple claims over the phone and it's all been fine. We had the locks rekeyed and we had the air conditioner fixed. The technician was able to finish it all in one day.

Was with American Home Shield for years and this company is far superior. Have two properties under contract in Texas and have used the warranty service on each property for AC work. I had next day service on one property and same day service on the other property during July. Had a 15-minute wait on a phone call to Landmark one afternoon during peak demand in July. Promptly approved parts, labor, and ALL freon on both calls. Could not be more pleased.

I had a clogged floor drain. The claims process at Landmark was pretty darn easy. While I was trying to get to talk to somebody on the phone, I figured out that there was an online claims process and did that. Their technicians were professional, did what they needed to do and were out quickly. Except for the high deductible, overall it's been great.

Recently our garbage disposal start leaking. The only out-of-pocket expense was $60.00 for the service call. Cox Plumbing came the next day and replace it right away. They carried the part so there was no waiting. Landmark was easy to deal with and the contractor was a pleasure.

Did a great job of correcting an issue with my contact information and waived my service fee for the inconvenience. Very happy with their response.

It's been a great experience dealing with Landmark Home Warranty. They've done fantastic work. Our first claim was really easy. Unfortunately, I haven't been able to do so online. There's a bit of a disconnect between what we purchased and what shows up online.Their technicians that came to do service in our home has been really great.

Landmark Home Warranty uses substandard contractors who lie to customers. In March 2016 I called Landmark when our 1/2 hp food disposal stopped working. Landmark sent Precision Plumbing to my house to fix/repair. When the "plumber" (owner's son) came to my house the second time to replace, he had a 1/3 hp food disposal. I told him I did not want a 1/3 hp but a 1/2 hp - simply replace what I had. The "plumber" told me it would take another 1-2 weeks to order the replacement. He continued to tell me he had NEVER had an issue with the 1/3 hp and told me if there were any problems he would come out and replace with a 1/2 hp food disposal himself.

I bought a new home 2 years ago and each time something needs to be replaced they offer to replace it with a like for like unit. Meaning your 20-year-old furnace will be replaced with a new but equal performing efficiency unit. This unfortunate replacement policy ends up with owners having to seek the cashout policy to purchase a more energy efficient unit. The risk here is now that if there are problems with your repair they are not responsible for related subsequent repairs affiliated with the new unit. Buyer beware! In addition service requests often take 1-2 weeks before someone gets back to you and this is after repeated calls to them to remind the contractors have still not contacted the owner.

I was reading prior reviews and one of the consumer's complaint is almost same as mine. I have multiple properties under warranty with Landmark Home Warranty (LMHW). My property manager had good opinion of them and recommended them over others. Now he thinks their warranty is a "joke". I am giving three stars instead of 1 or 0 because their warranty and service is fine with other service requests previous times.

Very nice and quick! Had someone out within a day of contacting them. Would definitely recommend Landmark.

Landmark Home Warranty had better reviews online. Submitting a claim to them was a simple process and the technicians were okay and easy to deal with. Overall it’s been good, but one time, I ended up paying out-of-pocket because the contractor jacked up the price. It was not a problem with Landmark though. I would recommend them.

We just moved into our home and connected the washer. Once we ran a load of laundry water started leaking from the wall. Landmark sent a plumber to the house immediately. Fast service and the staff was very friendly and helpful. I would recommend them to everyone.

Totally unsatisfied with my experiences with Landmark. Our water heater exploded during the day leaking water throughout the interior of our home. When we called Landmark they wanted us to wait 3 days before anyone would even come out. After haggling back and forth on several calls with them we were able to find someone to come out sooner. However, after the technician explicitly said the water heater needed to be replaced Landmark would only cover a portion of the cost leaving us with the rest of the bill even though we opted for the most comprehensive coverage!

When my agent recommended a home warranty I was immediately skeptical because of what I had learned in the past. She told me Landmark was different and told me to check them out. She said she herself had personally used them and had quite a few very satisfied customers. Well I checked them out online and found that they not only had a great reputation, but they also had reasonable packages for all types of buyers. I was smart enough to get the "Premier" package or whatever, and boy was I glad. They have been a pleasure to work with since we have moved in and I have needed practically used all of their services since having the locks changed. Thank you for your professionalism and we would highly recommend your services. Shout out to our agent, Rachel, for the great advice.

I've submitted two claims and Landmark Home Warranty have handled them amazingly well. I've filed both claims on the phone and the reps were very friendly and knowledgeable. The technicians have been great. The electrician was amazing and the plumber was super efficient. I'm totally satisfied.

LHW excels at customer service. They are quick to contact contractors and respond to requests when made during their business hours. They show concern and support their customer in a kind and professional manner.

I had a service provider complete a repair on the pool - replaced a valve. The pool stopped working within the week of repairs. Another service repeat was made. It's been over 10 days, I've made over 4 calls and still I have received no call from the service provider or anyone and Landmark who claimed they would follow up. I don't want to use the service provider who has proven to be undependable. Landmark is making me use the same provider. Terrible service and follow through. This is my first home and this experience has been stressful. I've never been treated so dismissively.

Landmark Home Warranty was very responsive in getting my a/c cooling problem corrected and back to normal within a short period of time. Service technician was professional and knowledgeable. I would highly recommend anyone to use Landmark Home Warranty. I have used other companies, but these guys are the best!

My furnace was not working properly. It would seem to start and then keep shutting off. I called Landmark to get it checked. I told them the problem and that the only day I would be home to have it checked. The service person called that day, came right over and within an hour it was fixed.

When I submitted a claim, everything was taken care of smoothly. I was very satisfied. I don't have any complaints with Landmark Home Warranty.

I purchased brand new toilet to replace in my home. I ran into some challenges installing them, but Landmark warranty was there to help. I called and put in a request for them and they were very happy and eagerly to assist me, they were great. I've used them before for other things in my home, and I've always had nothing but spectacular service. This is my first home, and I'm so blessed that the previous sellers got me Landmark Home Warranty. I am definitely going to renew my home warranty when my contract expires next year.

I called Landmark Home Warranty, talked to somebody regarding my toilet, and their techs came here to fix it. Everything was done and the experience was great.

Making a claim is easy but getting repairs is a joke. Good luck if your AC happens to go out on a weekend! It's 89 degrees inside my house and I was told they have 48 hrs. to respond to a claim!! They called the four on-call repair companies and none answered. Was also told I would have to pay my own after hours fees. I have no family in town and a hot one-year-old!! This is a joke for customer service!!

They were able to answer the questions I had and got me the claim started in just minutes. Very simple process.

I had a Landmark Home Warranty that expired almost a year ago. Prior to expiration we called on our water heater that smelled of gas when we turned it on. The plumber came out and said everything was good, "$60 please." So we turned it off because there obviously was a problem. Finally I got around to looking at it. There were two obvious problems. First, there was a leak on the inside of the flue that runs up the center of the tank. This caused a constant drip on the burner.

I have had the Landmark Home warranty since purchasing my home in 2014. I should not have renewed after the first year but made the poor decision to renew. I have had 3 significant claims since being covers and each was a difficult transaction. The first claim was for an AC unit. The Landmark service company told us officially through landmark that he needed to replace the coil, however he told us in person that would only fix the unit for 2 weeks or so and the unit needed to be replaced. I contacted another AC company who said there was no way to fix or extend the life of the AC and it needed to be replaced. After many discussions with Landmark I was given $1000 toward a $7000 repair.

Upon calling Landmark while at work (9 am), I explained my problem during a 30-minute conversation with the representative. In that conversation as well as the notation on my contract, I thoroughly explained the problem with my "TANKLESS" water heater. Well I finally get someone to call me back & schedule service after 4 pm that same day. The plumber explained he could not come out until the next day. Ok, so I can deal with NO water for 1 more day. Well the next day, after taking more time off work, the plumber comes and clearly states: "I will not be able to fix this. My company does not work on tankless systems. The parts cost too much & landmark requires we pay for them. You will have to call Landmark & schedule service with another plumber who works on your system." What could I do? I'm stuck & I was forced to pay him the service fee as well. I then call Landmark and hold for 30 minutes (still taking time off from work).

We've been very happy with Landmark Home Warranty. Submitting a claim has been very effortless. We just call up or go online. The technicians have all been very courteous and efficient. Landmark gets a good word from us when we talk to other people. We've been extremely happy and very satisfied.

I have used a lot of home warranty companies over the years but I have to say Landmark Home Warranty is the best I have used. Their customer service is the best I have experienced and they do what they say.

We moved into a new house in November. By thanksgiving the central vac no longer worked. We called Landmark and they sent someone out to look at it, who said there was a part broken on it that is not easy to get hold of. Then the fun began. Since then, over the last 9 months, my wife and I have called 15-20 times. We have an account rep but she has never actually answered the phone. General employees tell us they will "get back to us" but never ever do. (We must have heard that 5-6 times now.) I've sent 6 emails, none of which have been returned. Over the last nine months we have been able to reach a person 4 times. They have closed the case twice, even though they haven't done anything. The electrician they sent took the broken part with him, so we don't have that any more.

Purchased an older home & the first year of the Landmark warranty was included by the seller. The appliances are all original to the home (30 years old). We have replaced the garbage disposal & one ceiling fan in the 5 months we've lived in the home. Both claims were handled professionally by the Landmark customer service reps & the contractor dispatched by the company was excellent. I highly recommend Landmark & plan to renew the contract on our own dime next year.

When we bought our house, Landmark Home Warranty came with it. Claim submission is mostly done over the phone although I receive follow up emails. Landmark has been really communicative and answered all my questions in a timely manner. Overall, it's been a great experience. The technicians have been super polite, all looked nice and clean, and produced great results. The people that came out to fix our garage were great. The tech came out a second time because something was wrong and fixed everything.

I will start by saying JUST DON'T DO IT. I purchased a foreclosure, so I knew there would be some problems. However, it was a home in a neighborhood I could only dream of. As a first time home buyer and a single parent of a 9 year old, I knew I should get a home warranty. I simply wouldn't have time or funds to fix whatever happened to come my way. So I read coverage agreements for multiple companies, and listened to the reviews of people I actually knew. Landmark seemed to be the way to go. However, I had a question or two. I will get to that later.

Landmark has been a great company. The AC has not been working and we called them up. Within a couple of days they had a repairman who identified the problem and fixed it. Unfortunately, the day he came it was really cold out so the AC wasn't actually doing anything and as soon as it got hot we found that while he got the fan working, the AC is still not working. I called them back and they were very apologetic and immediately got someone on it. The people at Landmark are incredibly friendly and sympathetic when you call in and it's not the usual experience. I trust them too when I deal with the fact they were an insurance company. Landmark is delightful.

The AC repairman was on time, very experienced and knowledgeable about his job. He worked on the AC in a very safe manner.

Phoenix, AZ: It has taken 2 weeks to fix my fridge. I placed a fan condenser service order 2 weeks ago. Turns out the subcontractor (Appliance Wizards) missed diagnosing and replacing a condenser seal (water coming out from the bottom of the fridge on and off). Subcontractor also left the fan blades hitting the fridge wires.

What a great job Landmark did from the initial call in with our Plumbing problem. Customer Service acted quickly and referred a fantastic plumber who solved the problem.

Service was timely & accurate. My air conditioning unit is working like a champ & couldn't have happened at a better time since the weather is getting hotter.

We've used another home warranty for 21 years but they started sending in terrible contractors that did shoddy works. The contractors also charged us something but when I called the home warranty company, they told us different prices. We went with Landmark instead and we're having a better experience with them. Submitting a claim with them is easy. But I feel like the first thing that their rep should ask is if one has an emergency or a repair that needs to be taken care of, not a sales pitch or "can we get your new contract?", which is ridiculous.

The contractor has been great. We are in a small town 30 minutes away from Abilene & he has been very prompt. Comes out evenings & Saturday to get us going. 1 test was required that wasn't covered by the warranty & I was concerned about my coverage but then the repairs needed have been covered.

Bought a house where these things were supposed to work and didn't. Work done promptly and well. Thank you so much.

Landmark Home Warranty provided an adequate resolution to the problem.

Update: Since posting this review and another one on Consumer reviews, there was an Elise ** in public relations reached out to me. I also got in contact with Jay ** who is the highest you can talk to in the customer service department, He was extremely helpful in communicating and giving me more options. They ended up replacing the outdoor unit with the new 410 units, I had to replace the air handler because it wasn't "broken" but the new units are the different freon which the old air handlers don't work with. I was fine with this arrangement. I hired my own HVAC contractor and he ended up converting the old air handler to the work with the new freon instead of having me pay for a whole new air handler.

Landmark has been great to work with. They were very courteous and helpful when I called them. They got the work order set up quickly, and the contractor they selected to do the work did a fantastic job. I would definitely recommend to anyone needing a home warranty.

Landmark has always gone above and beyond. They have always handled my calls in a timely and professional manner.

Very efficient, fast and awesome service!

Customer Service - A+ rating for this company!

When I purchased the house, I said I wanted a warranty and Landmark Home Warranty was negotiated in. I've had three claims in two weeks. The first and third ones were perfect. The middle one was a nightmare and it still is. The contractor did not show up the first time, changed his time to when he said he'd get here and still did not make that time either. He came in saying he couldn't do the job and then he left. He said someone would call me right back. Three days later, I had to call them because no one had called me right back. They still couldn't get anybody to call me back and then they dropped the claim. They said they wouldn't fix the oven, then they said they would.

We had a choice of Home Warranty companies when we bought our new home. After researching, we chose Landmark. I have to say that we are very happy with our decision so far. Our realtor purchased a re-key service for us. I called Landmark and a contractor contacted me within a couple of hours to set up an appointment. They would have had someone out to my house that very day, but I needed a weekend appointment. It was taken care of that weekend. The service only covered 6 keyholes, and we had 7, but it only cost about $13 to do the extra one. We also had two toilets that were slow to flush and fill, so I called Landmark. A contractor was back in touch with me within an hour of the call, and set up an appointment for the next day. For the cost of a service call, he took care of the issues quickly and professionally.

Having the home warranty is so worth it, especially for A.C. upkeep and repairs, even for the other unexpected things that have come up (like our well pump). I don't know how we would have been able to afford it without Landmark! Customer service has also been great!

Landmark and their contractor took care of our issues with our AC units. They are fair and the contractor is very good and trustworthy. I would recommend Landmark and Effertz Air to anyone in the Phx Az area! We are happy with the work and the fact that Landmark is the first and only Home Warranty company we have used that has helped us on different items and has delivered top notch service! Highly recommend!

I got Landmark from Nextdoor which is an app for different neighborhoods. I looked down the list and compared reviews. Landmark had the best reviews and it was recommended by someone else who was asking about home warranties so I went with them. We submitted a claim two weeks ago and the guy on the phone was friendly. At first, I was a little upset because it was going to be possibly four hours before I heard from someone and didn’t even know if they could do it that day.

I've had Landmark Home Warranty for a year and just paid to renew my contract. I've called them a few times for plumbing issues and for pest control once. With pest control I was immediately offered outside authorization because they don't have companies that service my area. With plumbing I've always been assigned one company until this last claim. I've been assigned 4 different companies in the last 5 days. Meanwhile, my family of 6 has no running water due to a major leak that floods our house when the water is on.

Landmark Home Warranty has been prompt with my requests and questions. Each time I have had an issue with anything in my home I have been able to call customer service and see if this is covered and each time it has and they have certified personnel scheduled within hours to set up an appointment with me that works within my schedule. This company has been nothing less than a breeze to work with and follow on their word. Their customer service is top notch.

The warranty company I was using before went up to $75 per service and Landmark charges only $60 so I went with them. There were also good benefits like pest control and some other stuff they added onto what I used to have. I submitted a claim for my rental property and the people who rent it were happy with the response. The process was easy, timely and efficient.

I've been incredibly impressed with Landmark. Setting up appointments is very easy and can be done online; which I really like. So far, I have had the house re-keyed and have placed a service call with the HVAC. Both companies that have come out have been incredibly professional and on time. I think Landmark has done a great job picking out service professionals and creating and easy and efficient customer experience.

Had great experience with the HVAC repair we received. Prompt, courteous, reliable service with our home warranty plan.

My neighbor and I discussed having a home warranty insurance. I had First American and I was not that happy with them, so my friend researched on the internet and told me what he had found out. He then joined Landmark and I followed when my contract with First American expired. Overall, my experience has been good except with one contractor. I requested a service call for my AC unit. The contractor came over and stated that the attic unit was slightly dirty but it was nothing to be concerned about. Then he said he was gonna report to Landmark what he had found and recommend to replace a capacitor. He did that, but in turn, he told the Landmark people that if the unit wasn't cleaned it was liable to have problems.

The service was completed by "Military Air". This company gets high marks from me as does "Landmark". Both are excellent examples of companies that know what it means to provide excellent customer service. Well done Landmark and Military Air!

Stove repair - Excellent Service. Fixed in a timely manner. Very pleased.

Landmark Home Warranty came with my home. It's been great when I filed a claim with them. They've been willing to get to me, and it's been pretty good.

Shower apparatus repaired to our satisfaction. Seemed like it took a few phone calls and a longer time period than necessary but once the process took hold everything went smoothly.

My husband and I have Landmark Home Warranty on two of our houses. They have always given us 5-star customer service. The contractors they use are top notch and provide great service too. I have recommended Landmark to several people for their home warranty.

My husband and I have Landmark Home Warranty purchased as part of the closing of our home about two years ago. We renewed. We followed all requirements for preseason AC tuneup. This year, 3 weeks after Landmark contractor completed preseason tune up and said our AC is fine, the temperature spiked. AC was not cooling so we filed claim. After waiting more than 48 hours for Landmark to assign contractor, and another 24 hours for contractor to come to property, Landmark refused to cover, to pay for test, to detect location of freon leak in evaporative coil.

I've had to pay the $60 service call multiple times for leaks in my central air unit, which started winter of 2016 (we went 12 days without heat with temps in the mid 20's because Landmark refused to send anyone to work on it... claiming it was a manufacturers defect on a 7 year old unit) and it is April 2016 and lo and behold another bloody freon leak, but again Landmark has denied service. I am cancelling and wouldn't recommend this service to anyone, unless you like giving your money to get nothing but headache and minimum 45 minute hold times for every call you make. Take my advice and go hit a casino with that money. Yes you will still lose money, but at least you might have a little fun and your odds are higher at walking away with some change still in your pocket.

Landmark was very responsive with my claim, and they were very friendly and helpful even when I had to call back a second time after finding another issue with my air conditioner. The problem was fixed quickly the next day.

Landmark is most timely for our needs. You are most courteous when contacted, are receptive to our needs, and so far have been extremely fair financially. Wish more folks were as responsible as you guys. Thank you.

Timely and fair response and coverage.

With all the stresses involved in owning our first home, I am so thankful to have a home warranty, and Landmark has awesome rates that cover what we need. The customer service is awesome. Everyone is always so helpful, and they make everything so easy. The issues we've had have been taken care of in just a couple of days.

I have had an opportunity to work with Landmark Home Warranty on several occasions and I have not been displeased. The people Landmark sends out have been very professional and have taken great care of the issues I have had. Landmark is particularly easy to work with and I have nothing negative to report.

After recent purchase of a Landmark home warranty and subsequent experience with their claims process, I am writing this review to urge others to look to another home warranty company for coverage. Below is an attempt to share my experience.

My nephew who's a real estate agent told me that Landmark is a good service. I also liked their price so we got them about 2 years ago. Filing a claim with them is very easy. I just submit them online and they call me within 24 hours and tell me who is coming out to work on the issue. They give me all the information that I need and they get the contractors working as soon as they can. The technicians have been great, too. They don't let stuff lie around. We're probably going to renew with Landmark.

I've been with Landmark for a couple of years. I got a home warranty from them because I heard they were good. But it's hard now and it takes a lot of time getting a claim through and getting somebody out that's local. The last time I filed a claim, they processed it after I was on the phone with them for an hour or two. Then my claim had to be reassigned and I had to wait another five hours. It took longer than it should.

I have been more than happy with Landmark Home Warranty. We had a dishwasher that went south and the service tech was timely and professional. He came out three times as parts arrived and did everything he could to repair the dishwasher. When it was becoming clear, that further repairs were more costly than a replacement, he made the recommendation to Landmark. Landmark customer service has been extremely responsive, friendly, and great listeners. I also appreciate that their responses are not the typical canned response, but rather helpful suggestions based on information gathered while listening to the issue. In other words, listening to ME, which is very refreshing. Keep up the great work Landmark, and I will continue to recommend your service!

Very happy with my service from Landmark Home Warranty. Each time I have used the service, my problems have been addressed immediately and my home repairs completed to my satisfaction. While there may have been scheduling conflicts or miscommunications with the contractor(s), Landmark representatives have always straight forward, courteous and seem to genuinely want to help. I have renewed my contract for another year.

My realtor gave me a brochure and we compared services and price, and thought that Landmark Home Warranty was a better option, so we picked them. They have good service. I had a claim and called them in the morning about my shower, and a technician came to fix the issue that afternoon. It was quick. I also received follow-up emails on who the contractor was, who was going to be contacting me and when it was reported, as well as if the issue was fixed. It was a good experience.

Landmark was very responsive and courteous. Would recommend Landmark based on this experience.

Landmark was very professional and took care of everything exactly the way I needed it to. They took care of my claim faster than I expected. It was extremely easy. I talked to someone on Easter Sunday at 2:00 am and the reps were completely understanding and sympathetic to my needs, and took care of it the next morning - it was perfect. This is my first time ever needing them, but I’ll use them again if I need them. Plus, the technician gave me some great advice that I ended up being in the situation where I am now. I was very happy with his advice. I will definitely renew if I'm up and as soon as I can.

So happy to have the termite coverage as part of my warranty! The service company responded immediately and did fast, competent service. I got updates from Landmark every step of the way, which was great communication! Love this company!

Change in O-Ring, they do a good job.

It was very helpful having the deluxe home warranty when all sorts of things started going wrong in our home. We have had to request four services within the first two weeks of living in our home. Although I haven't liked all of their contractors, I have appreciated all the help from Landmark.

I tried getting a quote for the best service through internet and comparing the options, Landmark Home Warranty was the best. Customer satisfaction is good, the rate of claims approved is high and they were beating the other ones in pricing and coverage. We had two services done - a problem with the dishwasher and the sink. The contractor quickly checked if the sink was having no pressure to see if we required the plumbing or not. Based on the check that he did he solved the problem of the sink. The pressure of the water was obstructed by some residuals in the sink. Then something needs to be done with the dishwasher because the pressure of the water was fine in the area. The service was fast but sometimes it requires two appointments to solve the problem. I would love that the dishwasher be fixed the same day but we understand that that's the process. At the end of the day, the dishwasher problem was solved, so we're happy.

I had a problem of my pool O-Ring, so they send a good contractor Kodiak Pools and Spas. He does good job. Also I'm happy with Landmark Home insurance service.

I just bought a house and the water was not staying hot. I requested a service call online and they got back to me within a couple business days and I was assigned a plumber. They called and made an appointment with me and were there within 2 days. The gentleman that came out was very fast and explained everything to me.

I've had them for three years and so far Landmark has been generally good to work with. Since we’ve started with them, we just haven’t changed. However, claims submission is difficult because I can't get through. Most of the time, it takes forever to get a hold of them on the phone. I have to wait on the line to get through for sometimes 10 minutes. It should be instant or at least a minute saying “Someone will be back shortly”. They need to hire more people to accommodate their phone calls. But once I got through, the people there are usually very helpful.

Landmark Home Warranty came with the property I purchased. They have seasonal air conditioning service, and at a certain point in time, you can call them to come. You get through almost immediately when submitting a claim but there are times that it takes a little bit longer via telephone. They contract with the local service providers and they try to coordinate with them as much as possible. After the job is done, they give me a telephone call or an email and a follow-up on the process with us. Recently, they came to repair and fine tune my garage door opener and that went fine. The only thing that the tech was delinquent in is putting on some cover for his shoes when he was coming upstairs. But as far as his efficiency and job knowledge, he seemed to be versed. Overall, I would recommend Landmark.

My AC is not working and I called my home warranty company, but they just denied my claim. The service contractor says that I have no Freon in my AC unit. My contract specifically states that "Leaks in accessible Freon lines" are covered under the warranty, but this company will not fix my ac problem and wants me to pay out of pocket to locate the leak first before they will consider fixing my ac. I live in Texas and it is already hot, but this company does not care about that.

I noticed our frost free freezer had ice on the back wall and on the shelf's. I called Landmark Home Warranty, gave them my account number. They scheduled a repair man to come out, and he did. He got back to Landmark, they approved the repairs needed and it was fixed. With every issue we have had, Landmark has been fantastic. I have purchased warranties with two other companies and got the runaround every time. I found Landmark three years ago and will never change. They are fantastic.

I actually had to request services, one for AC and one for water valve. They set everything up immediately and service guys was out next day! Coverage is great. Thank God for Landmark covering our new home!

Prompt friendly service. Replaced water heater. No hassle. Madison was great to work with. Trevor from Nelson Plumbing was skillful and good for business.

We are 100% satisfied with our Landmark Home Warranty and Monument Heating and Air conditioning service. This was the second time James has been to our house for services and is always very professional and willing to answer any questions and give advice. We would highly recommend both.

When I bought a house, my realtor suggested Landmark Home Warranty. Their prices are more reasonable than others that I've researched. My recent claim went fine. I was charged the $60 deductible, and the rep wrote up an invoice for me and listed everything that was done. It was an easy process. The tech was very prompt, courteous, and thorough. He made sure that everything that I had requested was done, and he did great. My only comment is on the $60 that I paid because the actual cost of the service was only $20. If it were my company, I would allow a percentage amount in that case rather than a $60 straight deductible.

It was very easy to submit my claim online. Landmark responded back to me quickly and it was all taken care of. Everything was good. I was satisfied with the service and I’ll be renewing because they’ve done well for me.

Landmark Home Warranty did everything that we'd needed them to do and they've done good work. I just give them a call and do the claim over the phone, and it's an easy process. They would take down the information then they'd send somebody out and it works very well. The claims representative had always been very professional and the technicians have all been pretty good. We did have somebody come back one time because it wasn't done right, but Landmark got right on it. I'm very satisfied after the repairs were made.

The company was prompt in returning my phone call. They were able to come to my house within 2 days. On the day of the appointment the technician was on time. He completed the job quickly and thoroughly.

My daughter has Landmark and she recommended them to me. I just bought the house in August and my first claim was for an air conditioning problem. I'm 78 years old and I do use a laptop but when I’m going 90 miles an hour, I'm not in the mood to go sit down at the desk, charge the laptop, and figure out what I need to do so I just give them a call to submit a claim. And when I did, they were super fast. They came right out and fixed the issue. They have done a fantastic job. Everything has been fine except for a problem that I had today. I really needed their rep to call me back to discuss an issue while the repairman was here. That was three hours ago or so but she still hasn’t called me back.

My husband is a real estate agent and uses Landmark in all his transactions. He refers his clients to them and said he'll never send a client anywhere else. They are awesome and we love them. They always are on time with everything and take good care of us. They are great to work with. They call us right after we submit claims and they honor the warranty. It's an easy process. They do not try to overcharge and keep us out of anything.

Our realtor suggested Landmark to us, and so far it's been great submitting a claim to them. It was easy to do. Their technician has been great, too. Everything's been pretty straightforward. There's nothing complicated about anything. Needless to say, we had the best experience.

Second year with Landmark. All claims have been handled in a timely manner and to my satisfaction. Ability to submit claims online is great. If you have to call in the wait time is too long, but ultimately you will be taken care of. I recommend them strongly.

We had a great experience with Landmark's services. They were polite and considerate, and replied promptly to set an immediate appointment with a contractor for us. Our repair was done well and in a timely manner.

I found my experience to be great. The dispatcher provided me a window for arrival and the technician stuck to it. He was professional and quick with the repair. Landmark took care of the whole issue in about a week (had to order parts).

This last issue with my dishwasher was handled very efficiently. My claim was processed quickly and a repair service called me the following morning.

We had our water heater replaced and also ice maker in refrigerator. Landmark was great in expediting both service calls in a timely manner and sending qualified professionals to replace both items. Thank you Landmark.

We have been with Landmark for about a year. They are consistently professional and courteous, and have found the service companies they work with to be substantially better than previous home warranty providers.

Landmark has in general been extremely responsive. I use Landmark for two homes in two different states and I've only ever had one negative experience with a contractor sent by Landmark. I'm completely satisfied so far with Landmark's service.

Submitting a claim to Landmark Home Warranty was all good. I talked to people at Landmark and they told me what to do. I called the plumber and then called them back. It was a very easy process. The technician who came was great and wonderful. He answered all my questions. I’m grateful that I had Landmark and that it was all taken care of with no hassle.

We have had a few things go wrong in our house and every time we've called we have had wonderful experiences. It was easy to request service and the representatives were always friendly and helpful. Every company they assigned to us has been courteous and professional.

AC evap coil was dirty. Landmark HW did not cover the cleaning. I paid out of my pocket $200.00. Plus I had to pay for the inspection $60 each for AC and swim pool pump inspection.

We have had a Landmark Home Warranty since we moved in our new home 2 years ago. We have had to call them several times for things ranging from heating and cooling to pool pump issues. They have been fantastic! They never give you a hassle about covering the repairs as long as it's something covered in your contract. The service technicians they have sent have all been great. Everyone licensed and bonded, professional, and do quality work. I would never buy another home warranty if it is not a Landmark Home Warranty.

I've had Landmark Home Warranty since October of 2013 and submitting a claim was an easy process. I just went online and put what was wrong then they called us within an hour. Then I got an email saying that someone would contact me to come out and do it. They sent the technician a couple days later and fixed it.

There is nothing like the peace of mind you have with a home warranty! Luckily Landmark allows you to extend that coverage year to year! They are very professional when you call, always asking how they can make your day better, and they deliver.

Awesome company, they've been fantastic to work with, they have saved me and my family loads of money, especially over the holidays when everything decided to go at once. We had the water heater go out and a pipe burst and our basement heating stopped working correctly and they covered all of these things and saved us hundreds. We did have to pay for a few small things, but the water heater alone and being propane saved us massive amounts, I would say they saved us at least 1500.00 and we only got stuck with about 250.00 so well worth it especially just before Christmas.

Landmark Home Warranty came with the house when I bought it. I've been with them for four years and it's convenient. They seemed to fix the problems I had. Submitting a claim was an easy process. I'd just call the claims rep and make a claim. Then the technician would come and do what he's supposed to do. I've had a couple claims that were escalated to their supervisor, but the last one was fine.

I've filed three claims so far, and each time I have received prompt and friendly service. For each claim I was able to have someone come the very next day. I've never had problems with Landmark trying to deny my claim, just the opposite. They have been extremely easy to contact and great about following up with me. It gives me the peace of mind I was looking for as a first time home owner. And after researching five different companies we found that the prices they offered for the amount of coverage they gave were the best out there.

Great response, great customer service... Called in the middle of the night with my toilet leaking, got an email response within mins, and got a call from the plumber that same morning... A++

I am very pleased with Landmark, and their quality of service. As a homeowner, I believe they are an absolute necessity to have. They have helped with wiring issues, and now fixed our water heater. I feel better knowing that if something goes wrong with the house, they have us covered.

Encountered simultaneous major appliance and electrical problems involving dishwasher and garbage disposal as well as the main circuit breaker panel. Contractor (AJ's Appliance Repair) diagnosed problem in minimal time. Needed part came in next day, and electrical problem was also solved as the new part was installed.

When I bought my house, it came with Landmark Home Warranty and submitting claims to them has been fairly easy. Their technicians have all been friendly and memorable. I'm happy with the quality of work that they've performed and I only wish there was something on the system that would let me know what claims I've already got in. And if I get some computer problems, I don't know if they go through or not.

The Landmark representative processed the claim quickly. The contractor, Accurate Pool Supply is very good. The technician is very knowledgeable, professional & responsive to the claim.

We have been customers of Landmark for over three years. They are very prompt with a courteous staff and service providers. Would recommend to anyone.

My oven was not preheating to 350/F. I submit a ticket with Landmark Home warranty on Sunday and I received an email from Madison ** from Landmark on Monday morning that it's been scheduled for a service call. Later that day, someone call to schedule to come out. Oven was fixed the same week. Very fast service. The contractor was very professional too.