Landmark Home Warranty Reviews

Landmark's good at setting up service requests and the people that they've sent out have been good. However, the warranty was overpaid by $30 and they said they'd give me a credit on the service request. I just started with them in the end of August and unfortunately I've had three calls into them and nobody's ever said a word about putting the credit on my account so I've had to pay $60 service charge every time. So I'm not 100% happy about that but hopefully we can get that resolved.

I have filed 2 claims online with Landmark and the experience is good. Landmark is responsive to email. I received an email notification and phone call notification when the vendors are assigned and when they're on their way. The vendors are professional and I have not had a bad experience.

Since I've moved in my home in August, I've had several things go wrong with this home that were never caught during the inspection, and Landmark has been right on it. The technicians were very professional, prompt and ready to work. Thus far, it's been good with Landmark.

I was notified today by a Landmark Manager that the check had been cut and mailed- Hopefully a month long resolution. Still give low marks in communication and time frame to resolve a claim.

I am a new homeowner and having this cushion of protection really set my mind at ease with so many factor that could happen. I have placed a ticket over the phone and once online. Both were very simple and quick. They responded promptly with a technician. Overall the process was very painless.

We're happy with Landmark Home Warranty. It was included when we bought our first house. Submitting a claim has been an easy process and I've had no problem with the technicians that have come.

I am so happy we choose Landmark! They are courteous and quickly dispatched contractors! Thank you, our house has heat again!

Staff exceptionally friendly and professional. Having a home warranty gives us peace of mind. Only negative I have to say is the wait time when I've called. Usually close to 30 minutes on hold.

Landmark Home Warranty has been our home warranty company for the last few years. Each time that we needed their help, they have been efficient, prompt and effective. We are very pleased with their services.

I have been with Landmark Home Warranty Service for 4 years. I have used the service 6 times in 4 years. Each time the customer service was excellent and I have been very satisfied with the service providers that Landmark contracts with.

My daughter's in-laws have Landmark warranty for their home and they’re very pleased with it. And so when I bought my house, I was glad that it was chosen for me. I’ve submitted a claim and it was easy. Their representatives were very friendly, cooperative, concerned, and answered my questions and took action right away. It happened on New Year's day and the technician wanted to come but I had to work. So he came the next day, which was a Saturday, to fix the furnace. He did a great job. He was fast and informative so I was happy with it. I’m looking forward to keeping Landmark for years to come. Great and fast service.

On Point Service, did an EXCELLENT job. He was efficient and extremely knowledgeable.

I have used Landmark several times in the past. Every experience I have had has been fantastic. Not only are they responsive but they also explain each step of the process and the coverage is great. Best home warranty company out there.

It was nice to have Landmark Home Warranty call me to ask if there was anything that needed to be checked as my home warranty was expiring soon and they wanted to make sure everything was working properly. Customer service has always been pleasant and easy to work with.

We have had to use our warranty several times and Landmark has been great every time. They are always available, honest, respectful, have great customer service, and they take action. We renewed for our second year and plan to renew again. I highly recommend Landmark!

Landmark's trade did a fantastic job getting out quickly and solving the problem quickly. Very good experience.

I'm a real estate agent and we had people come up to our brokerage and that's how I first heard about Landmark Home Warranty. Submitting a claim is very easy, and the technicians that have come out to service the appliances have been great. I'm very happy that I have a home warranty that I can trust and that's the best thing.

Very impressed with the home warranty. Home was re-keyed promptly and professionally. To many years of home warranty!!!

I called Landmark for a leaky pump and had a callback from the repairman within 2 minutes of hanging up. He came the next day and fixed my pump. The warranty company I used to have would have taken a week to call back and another week to fix the problem. Landmark does it right.

Dead fridge. We called landmark, next day repair, repairman had part with him and problem fixed.

I recently renewed my contract with Landmark Home Warranty because of their country consistently good customer service, the quality of their service providers, and their excellence coverage.

Landmark immediately contacted a repair service which did not respond. When notified, Landmark contacted another repair service and continued to follow-up to make sure the job was completed properly and on time. To expedite the repair, Landmark provided the unit necessary to complete the job. This is the third time I have contacted Landmark for repairs, and have been very satisfied with each.

The heat was on the blower going but no heat. I called Landmark and the courteous agent took my information and within 2 hours I was contacted by the service company. Within 5 hours the problem was fixed. Loose low voltage wires that were not connected. Reconnected and no service charge. Great Service!

Great customer service from the call center. Great service from the actual providers. The only issue I've had is long wait time on the phone but it might be to being the busy season for furnace repair, etc. The people are friendly and the service was great.

The person was very polite and knowledgeable. He was able to diagnose a problem just from the sound of the garbage disposal. He unstopped a slow drain very quickly and did not make a mess. He explained another problem we were having and how to fix it.

After numerous attempts at obtaining a plumber, once one was assigned, repeated attempts to contact this plumber failed. Problem worsened at home. Again numerous attempts to get a plumber here, resulted in Landmark assigning a personal agent for our case. Finally our problem was resolved to our complete satisfaction.

I work in property management and have worked with every company out there. I see it firsthand and know which one is the best. Take it from someone who essentially used every company available and Landmark comes out on top.

I'm pleased with the outcome of the HVAC situation, and the service we received. I'd prefer a faster turnaround time, but am overall happy with the experience.

I have had Landmark HW previously on my home in Tucson AZ and have always had such great customer service and response time.

My experience with Landmark Home Warranty has been good. Our garage door spring broke after being in our new home for 3 months. I submitted a claim, and the following day I had a very professional and friendly service technician at my home making the repairs. While onsite, he noticed some additional potential issues and was able to install some replacement rollers (for an additional charge) all in less than an hour. I'm not normally a huge "warranty" person, but this one paid off - probably saving me $300+ for this service call.

Landmark has helped my family multiple times, they are easy to work with and they work quickly, thanks Landmark.

Received a call back from contractor right away and we scheduled a time for the service. Contactor was on-time, courteous and completed the service quickly and completely. I would recommend Landmark to friends and family members for the quick response and because of the value that we have received.

Professional. Timely. Great vendor.

Landmark has been great. One of the contractors Extreme appliance repair needs some improvement.

In addition to the home warranty we purchased for our Pflugerville, Texas home in June, 2015, we also bought the pool/spa coverage. Landmark is awesome! They have sent very qualified service folks whenever we needed them. When our pool heater went out, they sent us a check for the balance of the warranty when the repairs hit the $1,000 max ceiling. Best initial investment in our home we made.

The experience with Landmark so far is good. Their people are prompt and I haven't had any trouble so far.

Heater not working. Quick, professional response. Team in and out with work completed promptly.

Toilets backed up on a Sunday and within 2 hours from initial call to Landmark and AZ Plumbing repairing problem. How wonderful is that?! Also furnace issues were addressed by AZ Excellence H&C satisfactorily quickly. I am totally blown away by Landmark.

Technician was very knowledgeable. Found a burned out circuit board and was able to order it and replace it. Once it was replaced, another issue with breakers came up so we had to have an electrician fix that and then the A/C technician returned to complete the repair and have our heat working. I really enjoyed working with Luke at Bella Heat & Air.

Repair visit was quick and professional - appliance was determined needing replaced instead of repaired. I greatly appreciated being trusted to select replacement, even at a higher personal expense for me, that matched the rest of existing kitchen decor. I was treated in a professionally business manner and at the same with surprisingly empathy and understanding regarding my desires.

Electrical problem with ceiling fan - Contractor located problem in less than 15 minutes and fixed it!

It took less than an hour after the order was placed to fix our water heater. We encountered a leak and Landmark Warranty sent out Prestige Plumbing to help get us taken care of for the holiday season. The plumbers were very friendly, knowledgeable, and efficient. They waited an extra hour to ensure that the water intake was not leaking. I would definitely recommend this company to friends and family.

My dishwasher went bad and called the Landmark. The contractor they assigned called me was Precision Appliances. Wed, Dec 02, 2015: The technician told me that he will come by 11:00 am. My wife took off from work. The technician did not show and when I called him, he seems like forgot the trip to my home. And said he will give me a call whenever he gets a chance! Means whole day my wife is at home! Not sure about your professionalism. But these contractors are way below about the professionalism.

I have had a really good experience with Landmark. They were pretty quick and very professional. They were very informative about what was wrong and what they are going to do. And they were very clean where they worked.

Dishwasher repair. Repairman diagnosed problem and fixed it in a timely manner.

Our existing garage door started exhibiting problems. After exhausting all my knowledge of garage door openers, I called Landmark to start the work order and set up a time for 10:30 the next morning with universal garage door service. It was a snowy day and the dispatcher called back and said they had a cancellation because of power outages in the area. Within 1 hour of my initial call, my door opener was diagnosed as unrepairable and a new one was installed. The technician was friendly and efficient. Thank heaven for Landmark.

From the moment they answer the call for assistance through the completed work, Landmark moves through "How may I make your day better?" (their Hello) with Excellence! My friends and family have been encouraged to get a Home Warranty with Landmark!

Contracted team did an outstanding job diagnosing the issues with my HVAC and quickly remediated the issue. Thanks to Landmark for standing behind their home warranty service!

All customer service representatives are helpful and I have never had any problems. All my inquiries have always been resolved in a very timely manner. I can always count on Landmark to answer any questions I have. I was very happy when I received a reminder call to renew my contract. I was given even better news when the representative told me I'd receive a $45 discount just for renew 2 weeks ahead.

Every time I have needed a warranty item taken care of Landmark has contacted me immediately, no waiting, great sub-contractors - NO problems. I am very happy having selected Landmark after using other warranty companies.

Seamless! The rep on my call into Landmark was courteous, and efficient. Thank you.

I have a house with three AC units, covered under a Landmark Warranty. This summer, two of them failed, two months apart. They covered one, then denied the other, saying that it is the same one that I'm trying to get a payoff for. When in fact they are in opposite ends of the house, the inspection company (terrible one-star reviews) gave me and Landmark reports showing different units and serial numbers. I have spent $24,000 replacing the two units, have all documentation, and took pictures of the old units they pulled out. I get a flat ** denial. Their terrible contractor (Sunrise Home Services) hangs up on me when I ask them to tell Landmark the truth that they inspected two different old units in different ends of my house. Scam! Scam! Scam!

When we bought the house, we were offered a one-year warranty and we had some choices. I chose Landmark because it covered more things. Moreover, their representative was friendly, was able to answer all of our questions, and was very helpful with us to put us at ease. Submitting a claim was very easy. We just called them and they sent someone out. The technician that came to our home was awesome. They looked at everything and determined the problem. The part had to be ordered, but it was here the next day and they installed it. I'm very satisfied with Landmark.

We've been with Landmark for four years now. I've only had a couple of claims with them and they've been prompt. The representative that handles my claim was very professional. They've been able to look up my claim and tell somebody who they’re going to contact me and there’s been email traffic. Also, the contractors and the people that they work with are very highly trained and reputable. I’m very satisfied with Landmark and I’d highly recommend them.

We first heard about Landmark Home from the real estate agent when we bought the house. We based our choice off her recommendation since she said that Landmark Home was good, and she was right. We've had to file a claim twice, and they've been excellent.

I requested the repair of our dishwasher and clothes washer, and the subcontractor assigned didn't do the work. We allowed a large amount of time and the repair was not performed. So we informed about this situation to Landmark Home Warranty, and they acted immediately to help.

It's easy to submit a claim with Landmark Home Warranty. I've had them a couple of times and I never had a problem. They were always friendly, on time and it's always good.

Submitting a claim with Landmark Warranty was easy and everybody's been helpful. Also, the technicians were all good and professional. Most recently JJ Home Appliance Repair came in and he was super, super nice and friendly, and took really good care of us.

I am a platinum contractor for Landmark Home Warranty. After doing work for them and seeing how they handle things, I decided that they were the best one. To submit a claim, I call them and tell them what I want. They then file the claim and it gets done, so it’s a good experience. The representatives I spoke to were friendly and able to answer all my questions. I had some plumbing work done, and the tech was really good in explaining everything that went on. He told me what would have happened, fixed the problem, and everything's fine.

I have absolutely nothing negative to say about Landmark. From the moment they answered the telephone by saying, "What can I do to make your day better?", they proceed to make my day better. In fact, I've been in customer service 40 years and in my book they are top of what I've seen in at least a decade because good customer service is almost impossible to find. I just paid for my second year because I feel really comfortable that they're gonna take care of whatever my need is with people who do a good service. I’ve recommended them to more than one friend.

I have two policies with Landmark. Unfortunately both the times I needed their service it was the weekend. First time the AC unit stopped working. I called on Saturday and they could send someone or even call to book an appointment only on Monday. Same with the water heater. Our city code requires us to have a working water heater in the premises and Landmark doesn't consider that as a requirement. Totally frustrated. They don't have a single contractor for air conditioning or heating over the weekend. So much for $500 worth of insurance with them.

I love Landmark Home Warranty. I'm gonna renew in March with them again. I recommend them to friends that are buying houses.

Furnace went out on our house the day before we were moving in. Called LMHW that Friday night, they had a contractor in to look at it the next morning. He deemed it dead and LMHW ordered a new one. The contractor had it install that next Monday! Super quick response time! I had a great experience with everyone involved! Thanks!

I went with Landmark Home Warranty because they do the mail for a free receipt service, and also a yearly tune-up on the AC units. I've had a couple of different claims, and they’ve been pretty good and responsive. I had to have my water heaters replaced and have the AC looked at a couple of times, and they were efficient. The one who came for the water heater got to me very quickly. For the AC units, we tried to get them out sooner than later, but they had some issues. We have a lot of rain here, so they had to postpone. It took awhile, but that’s out of their control for the most part. Anyway, it's been a very good experience.

I love Landmark. Time efficient, friendly and accurate.

Submitting a claim with Landmark is easy however to get something fixed and covered, it's an absolute nightmare. It's gotten to the point where to save my own time, I'm just getting stuff fix myself 'cause there is no point with these guys. They would take forever to send somebody out. Everyone they send out replaces and doesn't know what they're doing. I only have to use them for two issues but they have sent out minimum of three times per issue and each one of the contractors they send out doesn't know what they are doing. And the next guy is just bad mouthing the first guy, and they get something approved by the Landmark because it's another whole different scenario.

This was my first claim with Landmark. They were Great!!! The claim was easy to file. Fast response time by email and phone. The repair company that was sent out was also very professional and courteous. I am recommending Landmark to anyone I know. Thank you.

They were very fast and polite.

Landmark Home Warranty completely replaced our dishwasher versus making us wait because GE's parts were back-ordered for five months. It was really great.

We added extra coverage for the hot tub after we closed on our home. My husband went out and closed the valves that had been opened when it was winterized, and I cleaned the hot tub out, which was not much work because it was empty. My husband then began filling the hot tub. It had a leak, the manifold pipe was broken. We called Landmark Warranty and a repair was arranged, or so I thought. I rearranged my schedule 3 days so I could be home for the person to show up. After several calls to Landmark, they said a technician had been in the area and took pictures of my hot tub while I was not home. He had declared it worth fixing, and they were going to start the process.

The company did a great job getting someone scheduled right away and the work was completed in a timely manner.

Our kitchen sink wasn't draining and was backing up. Landmark got someone out to fix it quickly, which made me very happy! Love Landmark Home Warranty!!

Landmark always takes care of things so quickly and the contractors are extremely professional. I am starting my third year with Landmark and will be with them for years to come.

I'm so glad we have Landmark! We have used them several times in the past two years on various repairs and they have been great.

I called Landmark. The person on the phone was very informative and helpful. She scheduled a technician. The service was excellent. I am very happy with your organization. The technician found that the thermostat needed replaced. Landmark reimbursed me for the amount of the new part. Very pleased.

Landmark has been responsive and helpful. I had a questionable contractor but feel that Landmark has provided quality service. We've had other warranties in the past, but feel like Landmark is the best one. Would definitely recommend.

Landmark has helped with all the problems. We are still waiting for the heater problem, but Landmark is trying to sepped it up.

Our KitchenAid ice maker quit working after three months in our house. The local repairman made an appointment and came out the next day, went through a number of checks. Landmark approved parts on the following day and they were installed by the end of the week. Quick, and efficient, low hassle, and everything works now.

I have been with them for 4 years. They always respond in a timely manner. When my water heater broke they sent a contractor the same day I reported it. The contractor replaced it with a new one also the same day. Since then I decided that I will never cancel my contract with Landmark Home Warranty.

Fridge broke and the cycle time it took to get it fixed was too long (over a month). Also, no option was offered by warranty company to borrow or even rent a fridge during the repair. I would not choose this warranty company again and don't recommend it.

I happen to see what kind of coverage Landmark had for different things. They had full coverage and seemed to be fair and reasonable in their rates, so I got them as my home warranty. It's been a good experience. I've had my share of bad technicians, but they dealt with it and took care of it. I've recommended Landmark to half a dozen people.

They helped me contact the locksmith and were very quick and efficient.

I've dealt with home warranty folks before and by far Landmark is the best. They're efficient, thorough and fair. Their representatives are more than helpful. I would give them 12 on a 10 scale. Submitting a claim has been very simple. I call, they give me a claim number, and they dispatch somebody. The contractor will call me or I'll call them, whatever the case may be, and they're out within a day if not the same day.

I was happy with the first appointment set with Landmark. The plumber they sent out was great. They handled everything great on the first claim. The second appointment I call back, I was not happy. The drainer in the bathroom they fix the first time just started leaking. I came back home, missed my work, and my son was there. It looked a makeshift where they taped the piece of pipe up and leaned it against the furnace.

This is the most oily, unprofessional, and unresponsive warranty company in a field where scams are widespread. Landmark works at not doing anything on any repair. They work harder at finding or inventing reasons you are not covered than any company in the business. They will deliberately sabotage your membership so they can find ways out of doing anything. This is simply the worst company I have ever worked with as a consumer or homeowner. The worst of the worst.

My experience with Landmark has been timely, professional, complete, and totally honest. It was the home warranty that came in a package with the purchase of my townhouse. But I have since extended that warranty and paid for it to continue, and obviously I wouldn't do that if I wasn't happy with the experience that I've had with them. I've called them out three times in the last two years. They're always extremely prompt and easy to work with. The people that they send out are always good. For instance I called them up for a minor air conditioning issue, and since then I used that company to do my routine service calls. Everybody is polite, the service is fast and relatively without any hassle, so I think very highly of them.

Landmark Home Warranty is wonderful. I first heard about them when we moved to Texas. They were new and we like supporting new companies. The process of submitting a claim was easy. The representatives we spoke with were fine and the technicians that have come to our home were really great. They are good to work with.

My experience with Landmark was great. They were very good in emailing me that they've contacted the contractor. I would recommend Landmark Home Warranty.

My real estate agent uses Landmark Home Warranty. And so when I was looking for a warranty company, she suggested that I look into them and see if I’d be interested. I did check a few others. It’s always good to have personal references. From the couple others that I was looking at, it was the one that I zeroed in on. For the most part, the process of submitting the claim was very simple. I usually do it online because it’s just convenient and I’m constantly on-the-go, with two kids always needing my attention. There have been a couple of times when I did not get a response, but when I followed up, they immediately got back to me.

Landmark was recommended to me by my realtor four years ago. I had another warranty service prior, but was not overly impressed. Landmark has been AMAZING! With my home purchase, I did encounter several issues, all of which were covered by my warranty. Living in Arizona, having a working A/C unit is critical, so I also value the annual service deals they provide. The staff is friendly, caring, and makes certain the vendors they send out care as much as they do. I've renewed every year since my original purchase and recommended them to many friends who have also joined the Landmark family. You won't regret doing the same!

My husband and I have had a Landmark Home Warranty for a little over a year. It's already paid off! We are so grateful we have it when something breaks. We know Landmark will take care of us. They are very nice, prompt and helpful. It's a great company and we highly recommend them!

Landmark was Responsive immediately to our request for service. The AC company was licensed and reputable they sent out. They were also polite, well mannered and knowledgeable. They tried several problem solving actions keeping us well informed in the process. Eventually both Landmark and air conditioning company agreed to put in new 2 ton unit. All of this was done in about a week including having to order and receive parts and eventual new unit. We have been very pleased with Landmark Warranty and would not hesitate to recommend them.

So far we have been happy with Landmark. They have good customer service and have come through for us as far as coverage. Their contractors on the other hand have been slow. You have to stay on top of them to get the job done. Once we make Landmark aware, they are quick to assist so overall we are satisfied.

I have been very pleased with the quality of service I receive from Landmark. I am a Real Estate Agent and recommend a home warranty from Landmark to all my clients. The customer service is always great because they go above and beyond to make sure you're taken care of. Thank you Landmark.

They always work hard to resolve problems quickly and easily! So far I have worked with them to re-key my house, fix my AC, and repair my garage door.

I have had Landmark Home Warranty for nearly 3 years. Their customer service has been good as they respond to service request in a timely manner and I have never had any issues getting my requests approved. Typically, the service companies they set me up with are well rated and do a good job.

They took care of my claim right away!

I have had two issues since moving into my little townhouse, and Landmark was very quick to get someone in to make the repairs. The first guy came twice for no extra charge. This is my first experience owning a home, so I've nothing to compare.

My wife and I are extremely pleased with the service offering by Landmark. They were prompt in notifying of us of establishment of our account and have been courteous and effective in their communications with us. We have only had one claim and it was resolved quickly and properly. We have no problem in recommending them to anyone and at any time.

I highly recommend Landmark and the contractor that they sent out to unclog my sewer. It took awhile to diagnose exactly where the clog was under my mobile home but Landmark went above and beyond what was required as to covering my repair.

So far Landmark has had everything we needed taken care of quickly and efficiently. My only complaint is needing to pay 60 for every service call on top of what we already paid for the home warranty.

I'm thankful that you have your customer service desk open during extended hours.

I have been a Landmark customer for about three years now. Last summer, our AC unit crashed, and Landmark quickly assisted us in getting a replacement unit. Recently, our microwave panel went out, and they assisted us in getting it replaced rather quickly as well. These are only two examples, but we have called upon them numerous times, and they have been there for us every time. Don't do it alone, rely on Landmark for peace of mind.

Landmark was fantastic in getting someone out to me on a non working day (Saturday). The plumbing company came out within hours and had me up and running without a hitch. I am proud to call Landmark Home Warranty my home warranty specialist. Thank you and I will do business again soon!

I've been extremely happy with Landmark. The support I've received over the phone has been outstanding, and the techs sent to perform the repair were all A+.

My experience with Landmark Home Warranty was very good. I initially used it to rekey my house after moving in to a different house. Then I have my refrigeration unit started shutting up on the top floor. I had to call out an air conditioning person. He came out and it didn’t fix it. He had to come back again. He also put some more Freon in the unit that was giving me problem. Both of them are very good. You never know if you’re even going to need something like this but it turned out I did. The refrigeration deal was good.

Took care of issues in a timely manner & the company used was pleasant & so far the repairs have been well done. There was only one request which wasn't covered. We were not told at the time of the request that the stand alone ice maker wasn't covered & it would have been nice to know that before the repair people came.

Service was fast and good. It's good to know that some warranty companies take care of the customers and not back out.

Our realtor told us about Landmark when we bought our house. It was extremely easy submitting a claim. I called and they sent someone to fix the AC but it didn't get fixed. They then sent a licensed technician, very knowledgeable and reputable. Still, the AC didn't get fixed and we had to get a new one. My husband and my brother both have health issues and they understood that. They made every effort to have the new unit installed as soon as possible. It worked magnificently ever since. Landmark is knowledgeable, well-managed, and competent.

House smelled of natural gas when we woke up on a Saturday morning. I called the gas company, they turned off the gas to the furnace. Gas was leaking through the broken ignitor in furnace every 3 hours as it was trying to light but the ignitor is broken. I called the Landmark Home Warranty and explained the situation. I was told that it was not an emergency because I had isolated the gas leak and that I would be contacted on Monday by a contractor to schedule an appointment and that they would get to it within 4 days. I asked if within the week of not having a furnace the temperatures are predicted to be below freezing, would Landmark Home Warranty be responsible if my pipes freeze and flood my basement. They said no and if I needed it fixed today I would be responsible for the bill because it's a non-emergency.

I found Landmark on ConsumerAffairs when I became irritated with my ex-warranty company. Their customer service was lacking and for some reason, they hired a few incompetent companies, one who didn't permanently fix our leaking AC but instead patched up problems with duct tape. I decided to look somewhere else once the warranty expired. Landmark was of the highest of recommendations in home warranties so I decided to use them. I was not disappointed at all. The companies they use are full of kind people and their own customer service seems to have very happy people working for them. I seem to get a few chuckles from them when I talk to one and this makes me feel good knowing they love where they work.

The Landmark Home Warranty REQUIRES you to use their contractor in spite of the inconvenience and (in my case) dishonesty of the contractor. I have waited three weeks for leaky plumbing to be repaired. The Customer Service does not handle things for the consumer, but rather they just abide by what their plumber says which shows that they truly aren't there for the consumer. I am now trying to cancel my home warranty for a refund and LM is unresponsive. I recommend finding a better, reputable home warranty. They should always give you a choice of service provider and have a customer service team that listens to customer concerns and responds appropriately.

Landmark quickly gave us all of the info we needed to have our termite situation remedied within a few days. We had forgotten that our home warranty covered treatment, so we thought we were looking at spending 500-700 to remove them and have a barrier set up to prevent them. As we were going to schedule with a company, it hit me that we should check our warranty! Sure enough, it covered a treatment! So I called, and not only were we covered, she told us the great news that our fee was only $159, AND that included a 5 year warranty with the company that came out as well. Much better than what we're going to have to pay.

I signed up with Landmark Home Warranty because it was suggested by my realtor. The process of submitting a claim with them was very easy and helpful. I've asked the claims rep to give me a list of other contacts because the people they referred were not available as soon as I needed the service so they found me someone who got in contact and got things working. So far, the technicians that they sent to my home were good. I would definitely tell my friends about them.

The technicians Landmark sent got the job done quickly, efficiently - no problems after. Plus submission of a claim is absolutely easy! We don't have any property down in the States anymore and I wish they would come to Canada and stop focusing on the American States. I'd be their best saleslady. I know they are a growing company but we don't have anything that even is close to what Landmark provides. I would definitely recommend them to a friend.

Landmark did a wonderful job and it was very easy submitting a claim with them. The technician arrived within a few hours of the original call to them. He repaired it quickly. So it was a very positive experience. I appreciated their simple and fast response.

I will start off by saying that previously I have had great service with Landmark but this instance has been and continues to be a nightmare. I originally called in a service request in late June for a repair to my washing machine and after numerous attempts to get information regarding my parts delivery i am still waiting. I originally was told that the parts were back-ordered and after a month of waiting were delivered by UPS and left in the rain.

Landmark Home Warranty was the second home warranty company that I had. The first one, it was all screwed up and they could never get anything straight. Finally, we cancelled them and then went with Landmark Home Warranty. I've been very happy. Claim submission was amazingly easy. They sent out a very smart young man who was very expedient and totally prepared. He brought all the equipment he needed. He also brought the garbage disposal, which apparently he keeps at least one in the truck, and was the problem. He came right in and dispatched it easily and quickly. The whole experience was great.

Landmark Home Warranty was put on our contract when we bought our home. It's been very easy submitting a claim to them. We've had people come to our home three times and they've all been on time, clean, knowledgeable, and polite. They've done their job and it worked out well for us. We would definitely recommend them to our friends.

My neighbor had Landmark Home Warranty and was satisfied with them so I got them, too. Everything's good and the people have been very nice and it's easy to submit a claim. Unfortunately, we had two guys come in on two various occasions and they didn't know what they were doing. But the last guy that we had from Royal, Matthew, was wonderful. He got in there and knew just what it was. He had a cell phone and took pictures. He got the number of the parts and replaced two little parts and it's working like a charm. He was good. And if I have any air conditioning problems or problems with my blower, I told Landmark that I want Royal and I want Matthew. He was so good. I'd definitely recommend Landmark Home Warranty. I'm happy with them.

They try to get out of everything. They have people answering the phone that know nothing and tell people when they call that it isn't covered. If you manage to make a claim then they find a million reasons not to cover. Trust me. Use someone else. These guys are the worst. Many other agents have complained as well.

Landmark has been pretty easy to work with. There were a couple of technicians that had to come back out a couple of times, but I don't know if it's because the issue is complicated. Also, there were two incidents where it took them about two or three tries to actually fix it. It could be that the issues we're having were more complicated, so I don't know if they are incompetent or not because I'm not the professional. The warranty company was always responsive and in the end, they've resolved everything. We've been happy with Landmark and we'll continue to renew our warranty with them.

We've used Landmark Home Warranty since we purchased the home and it's been very easy to submit claims. The technicians that have been sent out have been wonderful. They've been professional and knowledgeable and came when they said, very quickly, and got the problem resolved. They took great care and fixed what we needed fixed at a minimum price. We're very happy.

After being a customer for 1 year 8 months of Landmark Home Warranty I was dealt with a shock of a customer service where I wanted to cancel my service since my house was sold on October 2, 2015 and there was a refund due of $160 which they refuse to give back and said was adjusted in the services that I had during my service period which is totally unacceptable. The Service Representative kept on insisting this is our policy where there is a charge of $40 cancellation fees and remaining balance of $120 would be adjusted due to the reason I utilized the service during my active period.

Landmark Home Warranty has been proactive. They got out here right away when I called in when we had problems with the refrigeration unit and to set me up to have somebody come over to check my furnace before I turn it down. They’ll try to get my coordinates as quick as they can. The technicians have been great and I never had a bit of problem with any of their technicians.

Although I had a lot of doubts with home warranty in general, Landmark really proved to be one of the most trustworthy companies I've ever dealt with. Let me just tell you that they wont cold shoulder you; they will actually resolve your issues. I was treated with dignity, respect, genuine care, and very fairly. They stand behind their promises, respond in a timely manner, and treat you like an actual human. Even though this may sound basic, it's really hard to find this kind of treatment nowadays with customer service in general.

It was an awesome experience with Landmark Home Warranty. They've done their work very quickly. The guy that came out and had a look was absolutely awesome, knew exactly what he was doing. I'd definitely recommend them.

We've had a good experience with Landmark. Submitting a claim has been easy although we've had a few glitches with repair people, but it's nothing terrible. We had a plumber that didn't come back to install the part which stops a leak and I never knew whether that was about our renter's schedule or that he really dropped the ball. Also, we've had delays with getting parts which were expected. Other than that, it's been good and we've been very satisfied.

My realtor recommended Landmark Home Warranty. He said he had a lot of luck with Landmark so I went with them. So far, submitting a claim to them had been very easy and their people have been very helpful. When the air conditioner went out in my house, a guy came out and changed two or three parts. He repeatedly charged and drained it several times, but it would do the same thing. Finally, he said, "I just do not know." He was a very pleasant and an excellent worker, but he was kind of young and I guess he didn't really know it all well. So I called Landmark and they said, "Oh, don't worry. We'll have another person out tomorrow." And they did.

Submitting a claim with Landmark has been a very easy process for me, and their technicians have been great. The company has been very prompt and I like them. I’m happy with my Landmark experience.

The company did reach out after my review and refunded the second service call fee and managed to finally find an acceptable resolution to fix the cooktop.

My realtor and mortgage loaner bought me the first year policy with Landmark Home Warranty. I've submitted 2 claims, one, I went online and got a phone number. The other time, I called them on the phone. The technician who came was very informative and did all that he was supposed to do. He even let us know about some future issues that might come up. Over all, it was a very easy experience.

We had a delay of close to 48 hours in getting an A/C tech to repair our non-working unit on 8-20-15. Tech could not be at the home until the morning of Saturday 8-22-15. The system went offline on Thursday afternoon. With the daytime temps well over 100 degrees in the Phoenix area, we were forced to stay with friends for 2 nights until the repair was completed. It was a failed capacitor. The same capacitor that was replaced by an A/C tech through Landmark barely one year earlier (on 7-13-14). Upon discovering the A/C being offline the afternoon of 8-20, we contacted 2 A/C service companies in the area who could have been at our home the evening of 8-20-15 or the next morning, on 8-21-15. But because they didn't work through Landmark, our hands were tied.

Faucet was leaking from both valves. Repairman was prompt and courteous. Landmark took care of the problem in an expeditious manner.

A1 Doors and Gates did an outstanding job. One side of my Garage door springs had broken. Logan ** had to make 2 trips to my house to fix the problem (had to order the part), but did so in a very professional manner. The second trip was late at night, + very nice guy.

Submitting a claim with Landmark is really easy online. I am not a computer whiz so that has never been a problem. And I've since submitted a couple of claims and requests and it’s worked out just fine. Someone gets back to me. I'm doing it at 2 o'clock in the morning so they don't call me back immediately. One time I did it during the day and somebody called me back in the next 30 minutes. It had been real good.

My experience was great. I submitted a warranty claim online because my garbage disposal wasn't working. The next day a plumber showed up, determined it needed replaced and installed a new one. I gave him the $60 deductible and he went on his way. It couldn't have gotten any easier than that!

We have had several calls for repairs needed since we have had the home warranty service for 1 year and 2 months. We have been fortunate to have skilled, dependable workers in almost every instance. We have had some expected delays while we waited for a part and one instance where the plumber could not come until the weekend was over. All in all, we have been so glad that we invested in this home warranty since we are landlords that live in another state. Sometimes, it is hard to coordinate the repairs with renter's work schedules which is not a reflection on the contractors at all.

I recently ordered a home warranty thru Landmark and had to call them as something was wrong with my A/C unit. They were polite, helpful and had a service provider out at my home fixing problem within hours! I highly recommend Landmark!!

I was skeptical about Home Warranty programs, but since the seller was including one, I researched and chose Landmark. We had a pool pump die 2 days after the purchase, and contacted Landmark. They sent out a service tech, they replaced the pump, and we were happy with the ease in which we had the service done, and were glad we had the home warranty. They serviced us, as expected. We had a second call, due to some plumbing issues, and they would only cover part of the problem (outdoor spigots are not included, because they aren't 'in' the home). Not real happy about denying that part of the claim. They did fix a minor indoor plumbing issue, so was not a total loss of our service fee.

They are very quick to respond to repair request.

Electrical - Contractor was very helpful and knowledgeable. I would recommend Landmark Warranty to everyone.

I wanted to try a new provider and went with Landmark. There was no real compelling difference in the value proposition, but maybe a more favorable pool of subcontractors with a little different certification process. I was looking for improvement. Submitting a claim was fine and so were the interactions with the claims rep. People that have been sent out a couple of times were fantastic subcontractors! There was a little confusion, however, on some elements of the coverage and people asking the right questions. I think there could be a little more clarity in the initial interview process about what is canned and what the opportunities are if you have an outdoor fridge or secondary two or three refrigerators, or hot water heaters. If you have multiples, I think there should be clarity around that process. Other than that, I'm happy with the experience.

Landmark Home Warranty responded very promptly when my A/C went out and I was contacted by a third party repair service well within the allotted time. Landmark also helped out with the scheduling of the third party technician. All of the process was able to be easily completed online and when a phone call was required the Landmark customer service was amazing!

I have already used my home warranty to re-key my house when I moved in. Then 2 months later my refrigerator was leaking. They sent a repair service out and it's fixed. Then my AC was not cooling and again, swiftly repaired! I know my home warranty with Landmark has already paid for itself and I will be renewing and recommending them!

We had just purchased this home and the warranty covered over 1/2 of the costs and we received restitution in less than 3 weeks after claim.

Well, the air conditioner is fixed but did you know that you have to pay for the freon? So, it's fixed but I have to pay $700 on top my warranty? HMMMMM!!! Read the fine print. I would have been better off to buy the premier option which I guess would have negated the extra $700.

Landmark Home Warranty has been responsive every time we've called. Now, a few of the contractors have been slothful, but not Landmark. When our dishwasher quit working, they gave us several alternatives to choose from. In particular, Alicia followed the process for us and even worked to clear up another matter (a payout on our pool equipment). She is a valuable asset in a company that tries to take the worries out of home ownership.

The repairman, Lionel, was on time, pleasant and informative. The customer service reps called me to follow up. I never had to chase them down for an answer.... awesome. I will never use another home warranty company ever.

I cannot explain how amazing submitting a claim with Landmark was. It was really good, very easy and quick. The technicians have been polite, friendly and on time.

I had many issues, one after the other, with my pool cleaning equipment. Everything was handled very easily and professionally and quickly.

The service was quick and informational. We are first time homeowners. Landmark is always available and they are really worried about your home. They have the best people working round the clock to make sure that everything is taken care of.

Request was promptly taken care of.

Very responsive. Friendly and fixed more than was asked. I would recommend them anytime. When they came out they didn't have the part on the truck so had to reschedule to come back out to fix it but when they did it was installed and works great now!

Great service and quick!

These guys are fast. Call it in and had someone out the next day to get the job fixed.

They were easy to call for a number of issues and responded right away. Better than many home warranty companies I've encountered.

We are truly grateful for Landmark Home Warranty. We have had them for just about 3 years. Always fast, friendly service. Price is a deal considering all we have had to replace or fix in our 1950 home. We had an electrical problem a week after we moved in - almost a 700.00 job. We paid 60.00. Air conditioner went out mid summer. We did have to wait a bit but it got fixed for 1/4 of the cost. Then our dishwasher went out. That job was the only one that took forever to complete. The contractor ordered the new one then went on vacation. However it was replaced with a 500.00 brand new dishwasher and we only paid the 60.00 service call. Which was then refunded back to us because it took forever for the contractor to install it. Landmark is a great company and we will be renewing our contract for as long as we are able to.

I have absolutely loved working with Landmark! The people they have sent out to our home have been spot on and not only helped us fix the problem but helped us in teaching us how to maintain our products instead of just having them serviced. I would highly recommend them to anyone that is purchasing a home or wants a home warranty.

Air conditioning unit stopped working. Landmark sent someone to fix it. The vendor had to return a second time to replace the fan, but was repaired well. Landmark was very responsive and we appreciated it very much.

Only used them once and they was good.

I have been very pleased with the responsiveness from Landmark. Very happy with the company so far. Thank you.

Contacted this contractor. They said they look at septic tank systems. Our work order was lost so it took a week for a response. No one from the contractor to any of the representatives came there could point is in the right direction.

Great experience. Fast response time to my request for services.

HVAC unit went out on the house we just purchased. They had a qualified HVAC contractor out there quickly and he was able to fix the unit. Air conditioning in Texas is a must and they delivered.

Pool repair - Timely and efficient.

Kitchen sink was blocked and Derril ** came over and was very helpful and professional in his job. Everything was taken care of satisfactorily!

The stroke of my garage door was broken, the service for the repair was great.

My overall experience with Landmark in the time of need which has been at least 3 times since I've lived in my home (which has only been a year) has been great. They were very nice, empathetic, helpful and fast at helping to resolve my issue. They are a great company and thus far their affiliate contractors are also great, which says a lot about how serious they are at taking care of their homeowners. I am beyond pleased. Thank you Landmark!

Landmark has been very helpful and responsive every time I have called. Staff are efficient and polite. I would recommend Landmark.

When I called with AC problem, the contractor was very helpful and he installed the fan motor of the condensing unit.

Within weeks of purchasing my home in St George there was a small issue with the air conditioning unit, it was fixed immediately.

My microwave broke and you guys fixed it and it was a very hassle free process.

Home is equipped with heat pumps. Air handler is in the attic. Alternate open drain line began to overflow. Our main concern was for our brand new hardwood floors. It took some convincing on the part of my wife that it was an emergency. But Landmark secured the A/C specialist. He arrived at 9:30 that night and eliminated the problem.

The company was helpful when I called in to submit a claim. They also had the same technician look at both problems before schedule a second technician, in order to save me money. I thought that was very nice and appreciated them looking out for me.

Our realtor told us that they had better luck with Landmark as far as the promise of coming out for the claims and getting someone to do the job. We've had absolutely no problems in submitting a claim. It's been simple. Some of the staff that we worked with over the phone had been great, gave us feedback, and check in on the claims to make sure everything was taken care of. And there have been absolutely no issue with the technician's knowledge, and how they are whenever they come in to the home.

We have had to use our home warranty a couple of times this year for our AC and pool. Landmark has done a great job taking care of the repairs. They have given us terrific customer service and their contractors have been first rate.

We almost didn't get a home warranty because the home we purchased was only three years old. The water heater went out within two weeks. Landmark immediately had a plumber contact us. They also offered the re-key service which was great. Both contractors that were sent to our home were very courteous and professional. I would recommend getting a home warranty for sure! Very happy with the service.

My central air went out in the heat of July. Landmark worked with a great service provider to get me up and running again. It took a long time just because it was busy season but they made it easy on me.

I had a good experience with Landmark handling my home warranty issues, and the contractors were very professional, and courteous.

An electrician was sent out promptly and ascertained that our attic fan couldn't be repaired because of its age and condition. Landmark notified me that they would schedule the work and a week later we had a brand new attic fan, installed by a couple of pleasant, efficient electricians.

Service was prompt and effective.

I am very happy with the fast appointment times and help with my requests. One day I needed an a/c tech and the closest appointment was about a week away. The Landmark rep went out his way and called multiple companies and able to get me an appointment the same day! That is what great service is and would recommend this company to family and friends.

JT Keys did a fantastic job of re-keying and repairing our locks. Our deadbolts never worked so smooth since moving in to our house.

When we got in our new house, there were some things that were not disclosed, and we found out that there were a few things that were not working. I called Landmark and I got a young woman who said, “Oh, we don’t cover any of that, we don’t cover any of that,” and she took my name and number. I said, “Well, I want to open a claim anyway because I want someone to come look at it,” and the next day I got a call back from another lady named Marva and she said, “Oh, we want to help you. What can we do?” She was great. She had someone come out within two days and they looked at the problem to see what they could do.

We had a great experience with Landmark, and we're very satisfied with them. The people that they work with were very knowledgeable of the information that they were giving us. They took care of the situation that was required, and helped us out in a big way. If anything else should happen, it would help if they would be the people to take care of the situation again.

My daughter said Landmark Home Warranty was good. She's a realtor and she was the one that chose them, and she couldn't have done better in my opinion. Landmark Home Warranty is excellent! Their claims are quickly evaluated and approved and I pay it as soon as it's done. I'm impressed with them. First, we called because the house had roach infestation and we needed to have it exterminated. That was part of my warranty. They sent an email with who to get in contact locally with. I called, it got scheduled, they came within just a few days, I paid my deductible part, and they submitted the claim back to Landmark. It was fast! I was surprised how fast everything went through and happened, which was great because I needed it done before I moved in. Their technicians are very courteous and very thorough, so I was impressed with the company that is contracted with them. It’s a national company and they did a great a job.

I have been with Landmark since we bought the house and have used them a couple of times. They have been great and very professional. I have referred them to all my friends and family if they are buying a new home to get a Landmark Home Warranty.

My realtor, Jenny from Century 21, suggested Landmark to me. So far, everything's been fine. When I submitted a claim to them, it was efficient and very good. I was called back immediately with information about who would be coming. Three technicians came and there was no problem getting an okay for what they needed to do. They were also very friendly. They told me what was wrong, and took care of calling Landmark. I would recommend them.

I contacted Landmark because our home warranty was through them and our new dishwasher in our new home just stopped working one day. They had me in touch with a service within half an hour. They were very quick and they paid for everything except the initial fee paid to the service company.

I was referred by my dad to Landmark because he knows one of the guys from the company. Then, I submitted a claim with them and it was good. I had my locks fixed and I'd recommend them.

I had a diverter valve that was not working. I called Landmark and they set up a plumber quickly and plumber was great as well. I am very happy with the process from start to finish.

Landmark customer service agents are always so friendly and helpful. If a vendor doesn't call in a timely manner, they always follow up and make sure contact happens.

Landmark and A Snap plumbing provided excellent customer service - Prompt, courteous, thorough, as well as competent. Very good experience!

When I was buying our house, I was informed that there was going to be a home warranty along with the purchase - that was Landmark. Some months ago, my water heater went out. I filed a claim with them and it was a simple process. Their reps were most helpful and polite so that has been a good experience. However, I failed to read my contract a little closer and went ahead and started making steps to replacing my water heater even before I called them since it happened on a weekend. I made a mistake doing that. It was the first time I had a home warranty deal like that. They had somebody come and look at it, but they couldn't help me with the water heater. They, however, had an electrician who was professional come out and replace the ceiling fan since it was covered by the warranty. He came on time and looked at other issues I had as well. It was a good deal. Overall, everything's been great so far and I'd recommend Landmark.

I am extremely disappointed and dismayed in Landmark and its service. I have called and was never called back. I am a new customer, having recently purchased two policies. When I try and find a contact other than a phone number (business hours only) or a general email, they don't seem to exist. I paid for two policies at ** and ** (to date no policy has been issued). In addition, I already have a policy with Landmark for ** based on my recent purchase of this house. This should have been flagged by Landmark. I forgot that a policy came with the purchase. I consider this behavior malfeasance. I will be posting this on the web and I will contact the BBB.

I highly recommend Landmark Home Warranty. When I call them, there are no questions or problems. They just send a guy out very quickly and their technicians are always very good and nice people. When we moved into our house in Arizona. It was July then and a week later our AC went out. They sent a guy out, fixed my AC, charged me $60 and it was good. Out of curiosity, I asked the AC guy how much would it cost if I had paid for it. He said, “Oh, about $1,600.” And I'm like, "Wow!" And then a few weeks later, the disposal went out and they came out to fix that.

I had two problems happen at almost the same time, and this was the first time I had to contact Landmark for service. I was apprehensive as this was the first time, and I always dreaded calling the previous company as the contractors they sent out were not knowledgeable so never really fixed anything... only band-aided the problem. Both contractors Landmark sent out found the problem right away and problems were fixed! I was impressed with the contractors. Hopefully I won't need to contact Landmark for a while, but when I do, I won't be apprehensive.

Great Home warranty company. An AC company came and fixed the repair. It was discovered the next day that they missed something and promptly sent the contractor out to fix it at no charge. Thoroughly enjoyed Landmark's customer service as they were helpful and accommodating.

I've had a couple of issues come up with my house. I will say the first time I put in a claim to Landmark, it took several follow ups and calls to make sure the claim was put in correctly and ensuring a contractor would be contacting me (I had no hot water and it was 20 degrees outside). Since that first time, I've had to call a couple of other times. Each time, I was promptly contacted and assigned a contractor. The contractor did contact me and their work was great! Totally saved me a ton of money and I was super happy with the results.