Landmark Home Warranty Reviews

They do not honor their contracts at all. You can't get any help on the weekends as no managers are available to approve (their words not mine). Once denied a claim they refuse to let you speak to anyone else. Contact your attorney general for consumer affairs in your state and in Utah for help.

The process was fast and user friendly, the contractor they sent exceeded my expectations. Arrived timely and very knowledgeable. He explained the ins and outs of my furnace and how I could maintain efficiently. Have already recommended to friends, definitely a repeat customer!

Landmark Home Warranty was quick and helpful. The representative we talked to forwarded us to other services and companies in our area and from there we were able to schedule appointments and receive more information. Our experience so far has been great.

The process is straightforward and easy, and my interactions with their reps have all been professional. However, I noticed if it's HVAC related, it would usually take a week or so. The contractor doesn't usually show up that day. But when one of them was way out, Landmark worked with me and rescheduled a different contractor. In all the cases I’ve used Landmark, the technician had usually resolved it promptly and they had all the supplies I needed. It was good dealing with them too.

We recently moved into a house that the seller covered a home warranty contract during close of escrow. Today I went into the website to check on the account and it says we have an outstanding balance. Trying to get a rekey service done. I've called a couple of different times and have not been able to get anyone on the phone and since it wants my credit card information, which I don't want to put in, it won't help me!!! Very frustrating!!!

We went with my Landmark when we bought the house. We've had requested service through them and they've been good. The service is fairly quick. Once I had to call in for my AC and I needed to get somebody in as soon as I could to get it fixed because it was the dead heat of summer here. The person on the other phone went above and beyond to help me out. So that made me a lot happier with them.

When I call in a claim or do it online, they’re prompt to email me with the confirmation right away, and then I would get an email with the actual contractor’s name so it’s easy to do. The claims representatives have been very courteous and friendly. I know they get paid minimum wages because they’re customer service, but they really do a pretty good job. The last claim I submitted was for the HVAC and the contractor came over here, diagnosed the unit, happened to have a part and fixed it right there on the spot so I was really happy. I’m quite satisfied with Landmark overall.

Toilet flowing into bedroom, and no one has answered the phone. I started at 7 30 pm. It is now 9 pm and the music on the phone is starting to PISS me off, no one on "LIVE CHAT". No one on Facebook chat. No help just piss and poop all over my bedroom and now coming into the living room. I NEED HELP NOW.

I was purchasing a house and the sellers were going to pay for our home warranty for a year. I looked into a few companies and I also checked out Landmark Home Warranty. I knew a couple of people who have used them. I haven’t heard great things about home warranty companies, but Landmark seemed to have the best response.

Our initial contact with Landmark’s claims department was spectacular. Our AC unit went out on a Friday and we filed a service claim online but after hours I called and got someone who said even though it didn’t really meet the conditions for after hour emergency assistance, she could still help get this fixed. She was fantastic and I felt taken care of. We paid our $60 service fee and scheduled an appointment with a contractor to come out on Monday.

Do yourself a big favor before signing up with these con artist... READ THEIR GOOGLE REVIEWS. They deny everyone. My family has been without AC for 33 days now in Texas in the middle of the summer. This whole outfit is just a racket.

We used Landmark Warranty when we bought our home for peace of mind. 6 months into the home our AC unit went out, we are going on 2 weeks now with no AC or help from Landmark we provided all the proper documentation but just keep getting the runaround. I am currently contacting our news station in San Antonio to look into this company as I have read numerous reviews online stating they have done this to several other customers.

Our realtor recommended Landmark Home Warranty when we bought the house and the seller paid for the warranty. It’s easy to submit a claim with them and you can do it online. However, there were some inconveniences with their claims process. Doing it by calling is too difficult because I can't ever reach a live person. Their reps were all very nice and pleasant though, but it would be better if they’re more easily accessible via phone should I need to talk to someone.

We live in Arizona and it is Summer time where our temperatures have been barely cooling off at 105 degrees. We have young children and pets. We have had this insurance for a year and have not made any claims. We recently made our first claim when our A/C unit went out. We called Landmark and they sent us a contractor who would with make an appointment with us within one business day or we should call the contractor. We were happy to receive a call from the contractor within the day on the weekend. We set up the soonest appointment as A/C issues are huge in Arizona in the Summer. He came out and diagnosed the the unit and said he would get with Landmark quickly to replace the compressor.

On the afternoon of Sunday August 13th, we submitted a claim to Landmark that our AC unit was making a very loud grinding noise. I received an email with my selected contractor and they were obviously closed being a Sunday. So I had to wait to contact them. Within 6 hours of submitting this claim, our AC completely went out. It is the middle of summer in Texas and within an hour of the AC being out the temperature in the house was 85 degrees and climbing. We made the decision to head to a hotel for what we thought would be 2-3 nights max.

I've had a Landmark Home Warranty for two years now and have had to use them a lot. They are always trying to fight with you to get out of paying anything. It's a $70 service fee and if that won't fix the issue and you're forced to do a cash in lieu to get it fixed and buy a part, they're always trying to give you a cash option that is less than the $70 you've already paid so you wasted money. Anytime you ever need something fixed, you'll have to be arguing with them over the phone and through email for days and sometimes weeks over a couple hours a day and even have to threaten to sue in small claims for them to cover what the contract states.

My realtor suggested we pick Landmark for our home warranty. Submitting a claim to them was easy but nothing happened. They just came and checked something out, but it was fine. The technician was friendly and knowledgeable. So far, it was a helpful experience.

If I were to have reviewed this company in December 2016 I would have given a 5 star review. However, I now feel jilted by this company. We have a Trane Air Purification Unit as part of our AC system. When we started our contract with Landmark, we were told that this would be covered under HVAC modifications. Now that we need to have this cleaned we are being told that this is not part of the coverage. VERY disappointed. Check out ConsumerAffairs website, there are 1,158 complaints and reviews on this company.

I bought a house that was a foreclosure. It sat empty for a number of months. I KNEW I would need a home warranty as issues would arise once we moved in. Sure enough - we had almost zero hot water in our kitchen. Why??? And it took 4-5 mins to get hot water to showers. Our dishwasher was not working. Water bill was crazy high too??? All of these were due to the Re-Circulation pump but we didn't know that. I called Landmark and told them I had almost zero hot water in the kitchen. They scheduled a plumber - and off they went! Within mins I had the name of a contractor that would contact me to set up a service time. And sure enough - the contractor called and he determined that the pump needed to be replaced. He worked with Landmark - and together they took off the stress from me. I didn't have to make phone calls or do anything. Landmark took care of all the scheduling. Thank-you!

I have health conditions and a disabled veteran. We are experiencing 3 digit hot temperatures, and just imagine how my house feels like. I can sit here and relive how the last 5 days were, but that is for you to imagine. The story is short, Landmark blames the A/C company, and the A/C company blames Landmark. They have clashing stories, and I am still without A/C. The A/C company told me, "If I were a paying customer, it would have been fixed day one." Landmark plays games...

My husband and I are first time home buyers so we bought a home warranty that we thought would take care of us as advertised since we didn't want any surprises to ruin our savings account. We chose Landmark Home Warranty...horrible decision! We moved in 1/2017 and since then we have had to call Landmark on 7 different occasions for AC and with each time they would send out a company that would just put a band-aid on the issue. We have spent over $2,500 on fixing our AC unit and it still continues to break. I am pregnant and we have a one-year-old son... we live in Texas (so summers are incredibly hot!) I have had several annoyances with this company but the most recent one (today) was the final straw that broke the camels back!

This is literally the worst experience I have ever had dealing with a company and contractors to get things fixed. We started having issues with our AC unit not cooling in April, we submitted a service ticket and paid our fee, the next day or so AC Rescue came out, we thought they diagnosed and fixed the problem. We had to pay an additional $350 for freon in addition to our service change but for a fixed AC we thought, who cares, it's fixed just I time for the heat! Well we were wrong, we had the unit have issues off and on, seemed to not cool well then finally we called again in June when it had reached 83 degrees upstairs no matter how much it ran.

Our A/C stopped working right a few days after we moved into our condo. Landmark sent out a tech from D&D mechanical that we had to pay for after hours or wait a few weeks. The tech who came out didn't do anything but look at the unit and said it looked okay. He didn't test anything or take anything apart. Landmark said from his report it looked like everything was working so they denied our claim. We opened another ticket and were told by Kortney ** that Landmark would dispatch someone else for a second opinion since our unit still wasn't working right. They referred us to Horizon who denied us as they couldn't come out for several weeks.

We submitted a request on 08/01 for AC not blowing cool air. Contractor came on 08/04, with $70 service fee + $100 leak testing fee paid out of our pocket. Now (08/09) got notification that the claim is denied. For a hot summer in Texas, the temperature in the house average about 90s, so the slow response time is not acceptable.

I would give this "company" a negative review rating if it would let me. We live in Texas where summers are hot, sticky and miserable and, to date, we are day 5 without air conditioning and no relief in sight. Landmark Home Warranty made promises that were never carried out and their contractor MPA Plumbing is a joke! How a company like Landmark is still in business is outside of my scope of understanding, but rest assured that I will do all in my power to let every friend, family member, or stranger on the street that Landmark Home Warranty and MPA Plumbing will NOT stand be there to assist you in your time of need. Save your time, energy and hard earned money on either of these companies!

When I bought my house, Landmark Home Warranty was in with the purchase and I've only had them for seven months now. When I filed a claim, I called and told them what was going on. Then they called their people to get in contact with me. They let me know that they’d contacted them and gave me their information. They told me to give them a call if I did not hear from the contractor within two business days, and I never had a problem. People called me, showed up and did the work they said they were going to do. I had a water leak in one of my bathrooms, and the technician who came seemed very professional and very clean. He wore little booties over his shoes so he didn’t get my carpet dirty. He knew what he was doing and got the job done. Everything has worked fine since the repair. He was a great guy and I'd recommend him.

When I got my house, it was 15 years old and the AC was already old. It was expected to break anytime, which was why I got a home warranty. I looked in Consumer Reports to see which home warranty pays up. Most of them do but they have bad reviews. Landmark's reviews were not that bad and they pay for some claims that other people don't. I had my AC and water heater repaired and submitting the claims was extremely easy. I gave Landmark a call and they always send a technician over. With the AC, they called me after hours which I didn't even expect. They also covered the installation but I need to upgrade based on the storage so it would be up to the code. That seems to be a lot of money and they told me to negotiate with the contractor themselves which I did and I got my price lowered.

The contractor that was servicing our house from a previous home warranty told me about Landmark. I switched to them because they offered other things like tune-ups and pest control, as well as rekeying when I move. When I submit a claim, the contractors have taken anywhere from one to three days at most to come out to our home after I call Landmark and tell them what I need.

I've had Landmark Home Warranty for about three months now. To submit a claim, I just call the Landmark number, give the information of what's going on and possibly submit a picture of the product that broke. Then they would have the appliance fixers call me. The technicians have been pretty good. If there was something they could fix on the spot, they fix it through. If they need to get a part, they would get the part, take a couple of days and come back and fix it. Overall, Landmark is a pretty good product to have.

The primary line of my HVAC was clogged and Matt with Preferred Air of Houston came out. He unclogged the line, soaked up the water and gave me good advice on how to avoid the issue in the future. He did a good job.

Landmark Home Warranty is a terrible company. It was paid for by our seller. We made a couple of claims and the service was not great.

This was a huge disappointment! The first & only time I will ever pay for warranty. Filed a claim this morning and the plumber that was initially assigned to us unfortunately doesn't service our area (he mentioned this happens quite often). So I had to place another phone call that lasted 45 minutes so that a supervisor could update the ticket to switch the plumbers. No sense of urgency at this point with Landmark because it's not their basement that has water in it. Even though I stressed this a few times to the customer service agents.

This company seems to find any excuse not to cover repairs. They minimize the high ticket cost items such as freon by only paying a small portion leaving the majority to the owner. They denied coverage for a repair to a grinder which is required for the public sewer system because it was not in the house. They only cover So many door lock changes. They do not cover garage door openers after the tech changes the opening numbers in the door opener. They did not cover replacement of an upstairs coil unit in the attic because one of the outside condenser coils appeared to have some hail damage.

We've had fantastic service in every interaction with Landmark - I appreciate the proactive check-ins to see how things are going, and the hands-on approach to customer service. Customer service agents are warm and friendly, and service professionals are incredibly competent and timely during home visits. Thank you very much!

I purchased a house and the seller included a home warranty with Landmark in the purchase deal. Submitting a claim is just a phone call and it's been fine with their rep. The first claim I had was for the furnace and I was home when the tech came. That was a good experience but the furnace had to be replaced which wasn't covered. So I ended up paying on that one. Landmark should have been taken care of it due to maintenance. Also, the technician that came said that Landmark should have paid an amount in lieu of the part that didn't get replaced but I had no success in getting anything out of Landmark at all. I was a little disappointed in that.

You need to try to do the right thing by your customer not hide behind policy. The pool pump seized, the capacitor blew the cover off and you should cover it. PERIOD. I don't understand your policy at all. I've read it. This is normal wear/tear.

A claim for no AC on Saturday 7-2 at 11:00 am was made. Landmark's definition of REMARKABLE service has their vendor telling me that the first time available is five days later Wednesday 7-26 with a window of 9-2. Is this remarkable service? Is this service. They were efficient charging my credit card immediately.

Contacted Landmark (LHW) 5-29-17 to service problem where apparently condensate was leaking from the bottom of my horz central AC unit. LHW dispatched a contractor who assumed the external condensate line was plugged, writing: "...cleared primary drain line with nitrogen. Water is able to flow normally now". Did not solve the problem. Water appeared again and called contractor back. This time I was told the freon was low and this was causing excessive condensate. Paid to have freon added. 3rd time, contractor discussed possibilities of negative air flow to unit drawing water past internal collection pan. Finally, owner(?) concluded that the condensate line was improperly installed and backing water up into the unit. I connected a different line and water spillage continued. Told LHW external condensate line was not the problem; send another contractor. LHW offered that if new contractor found a different problem, my service fee would be refunded.

In the year I've had my account with Landmark I have had 3 issues where I have sought to make a claim on my subscription. Only 1 issue was ever solved. The others were canceled or denied. I've had contractors come to my home 5 times with Landmark, and only once was anything fixed. Please look elsewhere for home warranty coverage.

First I don't need a response from your "Online Reputation Manager" because they are biased to downplay the experiences being shared by reviewers. We have been fighting for a replacement of our heat pump for MONTHS! We paid for a serviceman to diagnose our broken unit. He says it's on its way out and any repairs would not last long. Landmark sends another company due to the findings of the first who comes and "fixed" the unit, no parts replaced, just overcharged The system and bypasses a critical switch to rig it to work for The time being. The unit breaks down again and again. They send a company that claims the same as the first, it needs to be replaced and repairs won't last long.

I have had Landmark for almost 2 years. Each and every time, I wait approximately 40 minutes on hold. They ALWAYS say the same thing... "This is our busy time..." no matter when you call. But this was the final straw. My A/C went out... I live in Arizona and it's 116 degrees in the summer. According to them, the vendor they send me should call within 3-4 hours to schedule. That never happened. I had to leave 4 messages for Vintage Air over 3 days and got no response. I called Landmark again (and yes, waited almost 40 minutes again). They tried to reach Vintage Air themselves and even they couldn't and said they would call me when they did reach them. 2 days went by with no response.

My husband Marco ** and I have been without Air conditioning #** Landmark Home Warranty since June 25! My husband and I are Landmark Home Warranty customers and have been ever since we moved out here to Phoenix, Arizona. Here where summer temperatures can reach very high, and in particular June and July this year have been record highs. The highest in over 112 years. We bought our first house and it was an older home that was refurbished. Having a home warranty and in particular Landmark Home Warranty was something that we thought was a must. Having experienced the failed customer care of Landmark Home Warranty the idea of home warranty has to be rethought.

I went online to make a service claim on this home warranty. My A/C had gone caput on a home I own and lease in Buckeye, AZ. They accepted my claim, gave me a claim number, had a claims agent call. And then, when she'd gathered all of the information about my claim and policy, she put me on hold while she submitted her new data. She came back and told me that my policy had been canceled. I'm a pretty conscientious record keeper. My account was on "auto-pay" and the credit card I used was canceled by my credit union because the account information had been compromised.

I purchased a home warranty for my single daughter through Landmark Home Warranty. I got online and selected her appliances I wanted to cover and the 12 month period I also wanted to cover. Landmark asks for my daughter's email, as they will be dealing with her. They accept my credit card; everything seems on the up and up. Landmark claims they sent my daughter the end of the year renewal notice. The notice should say something to the effect of: If you want to continue your home warranty for a year you should contact us immediately to avoid interruption.

Forced to use contractors that Landmark works with. The contractors aren't reliable. Waited for them to show up on 7/12 for 4 hours. They never showed. On 7/16 got an email stating that the call had been cancelled. Reschedule for 7/21. Then someone at Landmark cancelled the appointment. Called contractor they can't guarantee they will come. Maybe they will but they are SO busy that they might not show up. SO MAYBE they will actually fix the AC unit this time, but maybe they won't. Hard to tell.

My first attempt to use them was because after we bought our home when we would shower the power breaker would trip. They said it wasn't covered but the website said it did so then they did cover it but wouldn't fix it. They would only move the fan to a new location but wouldn't fix the hole if they moved it. They disconnected the fan but the breaker still trips. I opened up the fan and found a wire touching metal and fixed it myself and it took 3 week to get someone out to look at it. They say they were out boating on vacay.

No hot water for two weeks now. Landmark states plumber said was fire inside of water heater. Plumber says there is melted wire due to spark and that they did not open to inside of water heater. Claim denied twice since Landmark doesn't cover fire. Melted wire on thermostat, is not a fire. Listen to what the plumber says and replace the water heater. This is fifth claim on same water heater in less than one year. This is First plumber that says needs to be replaced, and Landmark denies. Landmark can not produce written documents to what they say plumber reports, now just plumbers word against Landmark. And our family without hot water. Can I pay another plumber for a second opinion and resubmit the claim? Don't waste your money and more importantly your time on Landmark. ** Landmark asked for pictures, husband put foot through the ceiling in attempt to get said pictures.

I called and opened a service ticket on Friday July 7th for my toilet and kitchen sink. The representative assigned Dispatch Home Services for my repair. Dispatch Home Services called later that day and confirmed my appointment for Monday, July 17th. I was advised to be home between 8:00 am-5:00 pm and the technician would call 30 mins prior. On Monday, I called Dispatch Home Services and the representative stated that the arrival time would be between 1:45 pm.-3:45 pm. At 3:06 pm I received a call from Dispatch trying to reschedule my appointment because the technician was still on another call.

The home warranty service was purchased for the purpose to assist in the case that there may some unforeseen problems with a home purchase. It turns out the water heater gave out within six months of the purchase of the home and of the Landmark home warranty. The initial consult was about $35 dollars for any new claim. After I paid the $35 dollars claim fee, I find out that my cost after their coverage would be greater than $800.00. It was a real disappointment, to find out this company was worthless and a big waste of money and time. After finding out it would cost over $800.00 to have a new water heater installed, I decided to have this problem resolved in a different way and not bother with the home warranty that was already paid for.

There needs to be a better process for your HVAC clients. We live in the desert and have paid for my home warranty for 2 years now. One of the few times I need it, I called for 2 days to get them to change to a HVAC contractor that can come out next day, stating each time we have 2 babies and pets in our home. I was told because of the weekend no one would respond when they called around (this was Saturday), until Monday, although I called around and there were contractors that were willing to come out on Sunday! To get through the next week, we are all sleeping in one room (we are a family of 8). Then today my daughter's 2 chinchillas died from the heat. On top of that we still have to wait until Thursday for anyone to come out. Our renewal is up in September and we will not be renewing through this company.

Absolutely horrible experience with Landmark. Spare yourself the grief, frustration, time, and money really! Purchased home warranty with the purchase of our home and have used their service 3 times. Each time it takes several days for a contractor to come out. When they finally do make it out, they are subpar and will completely gouge you. We have essentially paid Landmark $70 each time to send someone out and have them tell us Landmark isn't going to cover the repairs or at best, will cover a tiny portion of the repairs.

They Hide Behind Invalid Exclusions and False Claim Closings. Had a leaking toilet. Landmark sent plumber and when the plumber arrived, Landmark closed the claim. When the plumber found two things wrong, Landmark refused to pay for the second item saying it was a new claim and the service fee had to be paid again. I fought that and eventually got their management to admit the Claims Manager was wrong. Then I had a dishwasher go out with a cracked tub. Landmark said the tub was a lining and therefore excluded under their contract. I pointed out to them that the definition of a tub and the dictionary definition of a lining were totally different and the exclusion didn't apply. Landmark said "too bad, we are still not going to pay." I am now a former customer and suggest no one use them.

AC went out. Called Landmark. Submitted a ticket online. Told we would be contacted by a service company. Never happened. Turns out that company was over 100 miles away and would not serve us (had to find that our ourselves - no proactive notification from Landmark). Had to then spend numerous hours waiting to talk to a customer service rep (average wait time 30 minutes). On the first call, the rep told me that they needed to find a new contractor and the ticket would be turned over to that department. No response for a day, so I call again.

We just moved into a house and called Landmark to get someone out for our A/C, since it was not working properly. The person came out and was able to adjust a couple of wires to get it functioning properly, but then it quit again. He came back out and had to replace a small part, which got approved over the phone. It started working again, and then failed once more. Another guy came out the same day and said the compressor is out and the whole system should really be replaced, which is true. I called Landmark, and it took almost two weeks for them to actually get back to me with an answer, after me calling nearly every day and sitting on hold. I almost never talked to the same person more than once, and when I was given direct extensions to call specific people, they never answered.

We are first-time homeowners and this insurance company was recommended to us by the home inspection company we used. The home air conditioning system quit working right in the middle of 118 degrees heat so I called Landmark to request a service person to be sent over to the house. I dealt with a woman, after holding on the phone for over 25 minutes, she was helpful and told me that a service person will call me between 3 to 4 hours and suggested I call the service provider also to let them know about my air conditioning problems. 4 hours went by still no call from the technician so I contacted Landmark who gave me another excuse saying that the three or four hour wait time is actually 5 to 7 hours and does not include weekends.

The experience has been nothing short of terrible. First, I had elective issues causing switches and wall plates to heat up beyond a temp you could touch them. It was urgent and they wouldn't cover it because I wouldn't wait until one of their contractors could come out. Then, we had water in the basement due to leaky windows, also not something they would look at.

Two gentlemen repaired my AC. They were on time, talked with me about the problem, I had experienced. They looked at the equipment (inside and outside), explained the problem and then made the repairs. They were professional. I rate their service 100.

We bought a house and our real estate agent said that Landmark Home Warranty was the best to go with. When we submit a claim to them, they have a very friendly service and are customer-oriented. They are also very nice on the phone and easy to deal with. And after I call them, it's usually two and a half to 3 hours by the time the contractor gets back to me. They are usually out in 2-3 days. Our claim the last time was for our refrigerator and the tech came out to replace the heater coil in it. The technician was great, really friendly and got the work done right away. And even though he wasn't able to do the repair the same day due to the parts, everything was perfect. It was an excellent experience.

Our A/C went out on Wednesday night. Landmark was able to get a technician here by Friday. I was happy it was that fast. They covered the cost of replacing a part that had broken. We did have to pay for the Freon to be added that was low and for a leak check. Out of pocket total was $345 including the $70 service fee. I was happy with this as I was afraid it could be much worse.

I changed to Landmark Home Warranty and have remained with them because they try hard to resolve claims. I am retired military USMC, living in the peaceful countryside, so it is difficult to have service people willing to come out here. Being an old man and after three wars, I can't get on or off my knees to fix things anymore. My PREVIOUS home warranty company would tell me: Find someone and we'll reimburse you if the price is right. So I found LANDMARK Home Warranty. No disappointment. Landmark always does the impossible, time and time again: they find the service people to resolve my claim and help me enjoy autumn of my life worry free.

My realtor told me about Landmark Home Warranty and they had the best deal with the most coverage. They've been starting to do the claims online more so I go online, log in, click submit claim and give a brief description of what's going on. I had the AC tune up and our shower temperature thing needed to be fixed. Hearing back from the tech usually takes only one or two days, but this time it took quite a few days. When I hadn't heard from the contractor, they called to see if I had anything scheduled up. I told them no and they called them right away. I then heard from the contractor and they came shortly after that.

After two separate heating and AC companies inspected my furnace and AC unit, I was told by both that my furnace was shot. Shortly afterward the AC stopped working. Since the temperatures were reaching the high 80s and low 90s I contacted Landmark to make a claim. I was frustrated that Landmark would not allow me to use one of the two companies I had worked with before and insisted I use their contractor. That, to me, is a red flag. The contractor took a week to come out to my home to assess the AC problem. This was during days of 90 degree temps which made it very uncomfortable in our home and sleeping very difficult at night.

My main AC was low on refrigerant --- the service man (From Military Air) quickly analyzed the issue -- a leaking valve and fixed it once he was able to acquire a replacement with only 2 visits total. He was courteous and very knowledgeable and kept me abreast of what he found and what needed to done.

$70 to come out, only paid $20 per lb. of Freon, maintenance items not covered. I spent $370 out of pocket, it would have cost me $360 without using Landmark. Why do they pay so little? The charge for Freon is $70 a lb., Landmark pays only $20. If the "maintenance" work had not been performed then I could have saved a little, but without it, the a/c would have to be replaced.

Within 3 hours a service man called & made an appointment to fix my air conditioner. The very next day he came & repaired it & I was very pleased with the speedy service. It was 118 degrees outside & 93 in my house. I know 5 homes where the air conditioners went out & some had to wait 3 to 4 days. (The homes in my neighborhood were all built in the same year hence the age of the air conditioners). Wonderful service...

My last home warranty policy was with American Home Shield and after dealing with Landmark I should have stayed with them instead of letting the realtor choose Landmark. I moved in on the 9th of June 2017 and 2 wks after moving in we noticed a leak from the bottom of the baseboard by the shower. Contacted Landmark and of course they sent out one of their own contractors to do the initial inspection of the master shower. After inspection plumber stated he cannot see where the leak was coming from and the only way to find out was to break the tile and access the wall. Well Landmark will not cover access only repair to the leak if in fact it is covered. So if the leak is covered then tile replacement is on me to cover. So what is the point of the warranty?

They charge for every service visit, this is a very clever way to recuperate their costs and diminish our benefit while increasing their bottom line. It doesn't seem to pay for itself if you get it unless something major happens, which is unlikely, but I guess that's why they call it insurance. If I would have known this, I would have asked for the seller to buy a different policy.

I have a poorly functioning air conditioner... Landmark has been instrumental in providing prompt service to this unit and air conditioning in this sweltering TX heat. The Landmark service agent was more than helpful and the air conditioning company they use to send out technicians are more than competent.

Yuma Overhead Door garage did an excellent job in a timely manner. The owner came to the house, tested the opener several times before deciding what is needed to be done. The technician did a great job to replace the garage opener.

Prompt response by technician. Fixed a minor problem that kept the door from closing. Landmark says it wasn't covered. Still unsure why since they fixed another garage door last year with the same problem. Hopefully your reviews will work to maintain a consistent approach to dealing with these types of issues.

You can look at my file. The first A/C company you hooked me up with was a total disaster. I called the company after 24 hours to make my appointment with them for four days later. They never showed up. I called Landmark and they set me up with another contractor. You can look the company up. They were perfect.

I had to pay $100 extra because I was told my ceilings were more than 12'. I was told it was an obstruction issue, which it wasn't an obstruction. There was nothing in the contract backing up me having to pay more. Once the contractor got to the fan he said it was bad. I only got $130 payout, which those fans cost $200 each. So I ended up buying and installing fans myself. I lost money by filing a claim. Nothing in the contract showed me having a 17' ceiling on the inside of my house needing to pay more. There was no obstruction in the way.

Although it took some time to get through to a service agent, but once I spoke to the representative the experience was nothing but positive. The contractor assigned by Landmark was first-rate & responded promptly & competently to address the problem.

I have always had a great experience with Landmark. This was the first time it was terrible. The representative never called me back or responded to emails. I had to negotiate the outcome with another woman, who was very helpful. The original claims rep then provided his contact info AFTER the situation was resolved. I spent an inordinate amount of time on hold and not being able to reach anyone that could make a decision. We had over 90 degree heat in Houston the entire time I needed service. It seemed that Landmark and the contractor were in consultation more than me.

Dishwasher broken. The warranty company sent out a tech who diagnosed a broken glass caused the drain pump to fail. He said he removed the pump and found glass in the pump. The claim was denied. I called another appliance repair firm who checked determined the control board failed. They also told me that the pump was totally enclosed and there was no way to open it to see glass in the pump. They replaced the board and the dishwasher is working with the old pump. This is the second claim denied by Landmark. I won't renew.

We have had Landmark for 3 years. We purchased the warranty when we purchased our house. It was older so we wanted to be covered. We have had numerous repairs from plumbing to extensive heating and cooling repairs. Landmark has approved all needed repairs. This has saved us tons of money. I have heard horror stories of other companies denying claims, but so far we have not had that issue. So if you are in the market for a home warranty, give Landmark a chance.

This company is the worst warranty company I've used. Best was one Guard, this just works to avoid, policy says repair or replace up to 1000, only cash out when replacement not avail or parts not available, both are available but they want to cash out for less than it cost to replace and install. Guess they felt it's a DYI for 75 yr old. Cost me 140 dollars already and nothing has been done.

Dishwasher not working. Landmark sent a personable, competent repairman who determined the dishwasher parts were not available and the dishwasher needed to be replaced. Landmark paid a fair payment toward buying a new dishwasher. We very much appreciate Landmark's courteous response to our needs. Thank you.

Slow to respond to service request. PHX AZ 118 degrees 48 hours later. Service tech shows up and diagnosed "BLOWN" compressor. Cannot be repaired. Need whole new unit. He will contact Landmark and get ball rolling. (It is only 115 deg today). Landmark does not call the following day (115 deg). I call them next day. They will have to call back. They are just starting the review process. (Still 115 Deg).

This service request left me disappointed in both the sub, High Mountain Drain, as well as the Landmark Warranty company. The subcontractor we were assigned was either unfamiliar, incapable (or both) of running their own equipment. After 30 minutes of trying to get the machine started they stuck it in the drain and just let it spin for over an hour to no avail. After that we were told the drain could not be cleared and that we would have to hire another plumber to video-scope the drain. Skeptical of their efforts and overall ability we had to call and pay (out of our own pocket) another plumber who was able to clear the drain within 15 minutes of their arrival.

We called on May 24th because our water line on our refrigerator was making a terrible noise. It is now July 2, and after two service calls and waiting for approval for parts, our refrigerator still is not working. This is our 3rd different claim with Landmark and each time it is a nightmare getting service. Our refrigerator should be replaced and we have paid for a warranty for just such a situation, but that will never happen. They will just keep replacing parts and making us wait a month or more for a working appliance. This should never happen to a policy owner.

Jenn-Air cook top problem: First vendor (Husky Services) referred by Landmark was sent to evaluate the problem and informed me parts to fix unit were no longer available. I settled claim with Landmark for $245.00. I then went on-line to the Jenn-Air website and located a replacement part and ordered said part from “Repair Clinic.com”. When part was received and installed unit still did not heat rear element, problem not solved.

One week ago yesterday evening I filed a claim with Landmark, requesting A/C repairs. Since that time, 5 days after my first call, repairman came and he couldn't fix it. 2 days later, 2nd one comes out and saying unit needs to be replaced and Landmark probably won't want to pay for it. Repeat calls to Landmark say "McKenzie is reviewing the claim" and I should be so glad the process is moving so fast! Our main bath commode isn't working... Same routine, still waiting. 8 days, Texas heat, no repair. Think I'll ever recommend this cheap company to anyone?

Overall Landmark has taken very good care of us. All of our claims have been attended to quickly and I am very impressed with how quickly they are able to get contractors out to look at and fix our problems. My only challenge has been getting a hold of the right someone to help me. But once I get a hold of that person everything runs smoothly.

This is my second year with Landmark. A/C stopped cooling, thought home warranty was going to take care of this. They do not return calls to me. I call and get same storyline from them, waiting for report from contractor. Contractor says, waiting on Landmark. Meanwhile, it's Texas and summer. Temps in my house have been 85-93 degrees... seems I am the one doing all the waiting. Air conditioner is still broken. It's June 29th, no calls from anyone today as to status. I counted minutes on phone with Landmark through their queues and assurances since 22nd of June, 4.5 hours. My rating on this consumer experience, Very Dissatisfied.

Called in to have the furnace repaired. Service tech was supposed to call me within 3-5 business hours but never did. About days later, I called Landmark to let them know of the situation. In a day or two I finally got a call from the tech. Other than slow response, subsequent service was great.

Scheduling was not acceptable as far as time frame to get a repairman to the house. Due to special circumstances we got bumped up, otherwise we would have waited a week for a technician. Also the tech was out of a city 2 hrs from us. The Technician was very professional and helpful.

Restoration of the leak work area has not even been started. Repair and abatement completed a week ago and restoration company has been contacted twice, and no one has shown up. Downstairs guest bathroom is not functional and walls and floor is exposed. Dust and bugs are becoming present throughout the first floor.

My dryer stopped working. I contacted Landmark, they quickly responded with a claim number and the repair company that would be dispatched. The repairman from Alliance called, set up the appointment and arrived exactly on time. Jerry fixed the dryer in about 45 minutes. Landmark followed up to be sure the service was satisfactory. It was great! No searching for a repairman and hoping they show up and are capable. Landmark stands out for being fast, dependable, and courteous. Thank you Landmark.

I submitted a request online for my dryer then someone from Landmark gave me a call pretty quickly. I told the rep what was wrong with the dryer and I was told that the company that has the technician would be calling me within the next 24 hours, and they did. We made an appointment, which was pretty quick, like the next business day. The technician came and didn't have the right part initially so he had to order it. But as soon as the part came in, he came back quickly to fix the dryer. There have been no problems with it since then. I've enjoyed Landmark so far. I liked their rate when I chose them and they have been great.

We had our three air conditioners service per the suggestion of Landmark. The service agent did an excellent job and it was timely consider the high temperatures we are experiencing in our area. Having a home warranty gives us added security.

I've filed 3 claims with Landmark Home Warranty and had a similar experience with all. The staff at Landmark is friendly. They check in frequently to find out the status of a claim; however, if the staff member doesn't reach me on the first try, they don't check phone or email messages before making a follow-up phone call. I am giving Landmark the same information multiple times in different formats in a 2-3 day period. If I don't physically speak to the Landmark staff member in charge of my case, then I might as well not waste my time. I'm not sure where Landmark finds the companies they send out, but their sense of urgency and scheduling flexibility is severely lacking.

He was knowledgeable and nice. Solved my problem and advised how to maintain proper maintenance to prevent future problems with my plumbing. He had all the tools needed for the job. He did a good job with keeping in contact and with setting up a time that was convenient for my schedule. I would recommend this plumber and use him again.

Very helpful. The young lady was pleasant & got a maintenance man out the next day. The only thing that was irritating was after almost a year of having and not using my home warranty, she asked if I had a home inspection on the house. I do/did, but not even sure I know where it's located. I pay good money to have a home warranty & everything covered & I felt I was being interrogated. That would be my only complaint, this house is pretty new 10 years old, but things break down & I pay for that every month & nowhere near use what I pay for. Thank you.

Always helpful and informative. If they weren't able to cover something they were able to explain well why they couldn't. Reps are courteous and respectful. If I had any advice it would be not to script your calls so much.

All my interactions with Landmark have been topnotch. Professional, friendly, fast. I've had to submit two work orders in quick succession, and I couldn't have asked for better service. I would recommend Landmark to my friends and family because I care and Landmark cares.

The AC in my house was not cooling and hence I had raised this ticket 3 weeks ago. Though the technician from the contracting company came 3 times, he was not able to fix the issue. Each of the time, the reason given for the same issue was something different. I requested Landmark to assign this request to some other contractor because this one had failed to fix it twice previously. But they didn't listen to me. Even though I was without AC for 6 continuous days during which the temperature was consistently 115+, they did not offer any hotel accommodation like other companies do. I finally got an independent contractor to fix the issue at my cost, which he did in a couple of hours. All the Landmark agent could offer was an apology, no solution. I am extremely disappointed at their level of service.

Great customer service, easy to put in a claim for service and very friendly vendors. The vendors call 30 to 15 minutes before they get to the home and they let you know the tech name. The tech come look at the problem, let you know what the problem is and how it got broken, how to keep it from breaking.

Regarding one specific issue, I feel that I was placed in a very bad position and the policy was not clear as to the process nor the payout. I ended up getting reimbursed only the cost for the parts as a pay out of the total loss. I asked for multiple people to escalate and review again and again. However the best they were able to do was replace my $700 machine with a $300 check. I now cannot afford to replace it nor can I afford to fix it. So this will have to go into a savings account to wait until I have enough money to resolve this issue on my own. In the interim I am stuck with the machine that does not drain properly nor washes dishes properly and is simply sitting there. I am extremely disappointed in how this played out. Every other experience has been great. Nicole the rep who helped me with the dishwasher issue from beginning to end has been extremely professional. I feel, however, that I got jipped.

Our A/C went out on June 3. Landmark assigned D & D Mechanical who called fairly quickly to schedule an appointment. They showed up on time and were polite but only spent 5 minutes finding the problem. That's where the good part ended. They took 1 week to send their diagnosis to Landmark although Landmark requires they send it by 48 hours. Our claims manager, Ryan, never contacted us at all. I only found out we had one by another rep mentioning it when I called to find out what was going on. I called every day because no one ever called me with an update. Even if they said they would call back, they never did. When I did call, it was always the same scripted nonsense that they'll do all they can to help you but they don't.

I had a claim with Landmark for my AC tune up. I called them first then they said I should do it online so I made the request online. Then a lady called a few hours after to confirm who's going to come to the house. I also talked to the serviceman on the phone and he seemed nice and professional. It's a service that's a nice convenience to have. It’s like an insurance. And though I haven't had a major claim yet but if I had one, I wouldn't have to worry about digging into savings to deal with it.

My realtor recommended Landmark Home Warranty. She had this whole brochure of what each plan covered and I just picked one off of that. They paid for changing my locks a month and a half ago and it was very easy to get someone scheduled to come to my house. I went online to submit the claim then they called me. The technician who changed my locks was friendly, fast and did what he had to do. Overall, it's been an easy, friendly and affordable experience with them. They have great customer service and I would totally tell someone about Landmark Home Warranty,

The previous owner of our house has paid for the first six months of Landmark home warranty and recommended it to us so we stuck with it. Our experience with them has been excellent and submitting a claim has been fairly easy. I made a phone call and then they send an email, filled out a little piece of paper of the people that were around the area that could perform the job on our garage door and they sent someone out to do it. The claims rep was quick and the technician was a nice guy. He came and got the job done.

When I closed on my rental, our realtor bought the Landmark home warranty for us. We continued it and added it to an existing one we had. I like dealing with the same rep but sometimes it’s hard to get a hold of the previous person I got. The first few times I liked to request the same sub that I've had come out before but last time, they told me that they just assign their customers to the first one that comes on top of the list, which usually is the one that’s most popular or had more positive feedback. I assumed I could have such request until they said no. I hope they give it to me as an option. But we’ve tried a new person on our latest service and it worked out fine. Our experience with Landmark hasn’t been flawless, but it’s been good so we’ve continued to renew.

Have been trying to contact Landmark Home Warranty since 3:30 pm, 6/20/17. No one answers phones, leave messages, no return calls, same with emails. They don't have a 24 hr support line. It is 110 degrees and my A/C isn't working. My contract is current. It was 124 degrees when A/C quit. I still can't contact anyone at all their phone numbers. I am pissed off. Contract **. Help help help.

This has been the worst customer service ever. It has been over 2 weeks in a Texas summer of 90+ degrees and our AC is still broken. This company contracts the most incompetent contractors to do their work. This causes several issues - one is that the contractor makes an incorrect diagnosis on the first visit, and then Landmark charges you for the second visit because "it is a different diagnosis." We have had 5 or 6 contractors come out, with several different "diagnoses" and still have not had it repaired. The second issue is that the contractors will diagnose things that cost you money out-of-pocket due to it not being a "covered cost" under the warranty, and the issue will still not be resolved.

We found Landmark Home Warranty through our escrow company. So far, I've been able to file several claims very easily and haven't had any problems whatsoever. However, I've had several problems with the technicians, but everything's been fine. Once the year has passed, I will keep up with Landmark. I am happy with them and I would use them again.

We were buying a new home and Landmark Home Warranty was recommended by our realtor and so we went with them. I submitted my first claim to them for AC repair by telephone. I talked to somebody from Landmark, gave them the details and they opened a ticket and got an email back. Thereafter, they gave me the name of the company that they referred my claim to and said I should hear from that company within 48 hours to set up an appointment. They also gave me information to contact them back if I had not heard from that company within that window.

Had A/C go out in June in South Texas in mid-June. Called Landmark who sent contractor. After multiple visits over the course of 9 days, contractor diagnosed faulty blower motor. Since my A/C has a zone controller installed, Landmark insisted that the blower motor was not a covered part. Note the zone controller is an accessory; the blower motor is a mandatory part of an A/C system.

We had Landmark Warranty with the house that we bought. Four out of five times that we've called them, it’s been great. There’s just one incident where the technician came out and said the water heater needed to be replaced. That turned out to be not true. I did some research on my own. It was a thermostat going bad. I swapped the thermostat on my own and it works fine. So, that was the only time we ever had a technician try and sell us on something that wasn’t true. Everything else has been very smooth, ‘cause we’ve called mostly pretty late at night for stuff and they’ve always sent someone here. It’s always worked well. They’ve been professional and they always answer the phone. And everything’s worked like they said.

Landmark has been great to work with and I have recommended them. I had one service where the technicians didn’t do the job right and they didn’t fix the appliance completely. But Landmark took care of it and everything was fine.

I submitted a service request via e-mail on Monday morning, June 12th about my air conditioner not working. Landmark gave me the name of a contractor to call. When I called the contractor they told me they never received a work order from Landmark. This company is also 100 miles away from the city on which we live. We called Landmark Monday evening and said the quickest a contractor could come would be Thursday morning.

I started this experience on 05/18/2017. Called Landmark Home Warranty and advised that I was not getting any hot water. They said they would send someone out to diagnose it. I get a call the next day from NB Plumbing to schedule. NB Plumbing cant come out until the 22nd. I agreed to wait. When the plumber gets here, he takes 5 seconds, doesn't look at the meter (which was stuck in vacation mode), and says the issue is that I am missing an "Expansion Tank". Charges me $150 to "get me up to code". I pay him and wait 24 hours. 24 hours later, still no hot water. Still stuck in vacation mode.

We had American Home Shield prior and didn’t have good experiences with them from the service side. So, kinda just took a chance and switched to Landmark and the experience has been very good overall. Submitting a claim was easy and fast. I do it online then usually within some minutes I get a phone call from claims person to clarify and get things moving. Reps have always been very polite. I’ve called in a claim on one that I couldn’t get into the system for some reason. They took it and I had an email confirmation by the time I got off the phone.

It's very easy to submit a claim with Landmark and on average, I'm in contact with a contractor a day after submitting the claim. Also, the techs who came out have all been good except for the one who worked on my air conditioner that overcharged me. But Landmark is very good and I would recommend them.

Every employee I contact reads from a script promising to fix the problem, and here I am 10 days later with no solution, no approval for the repair, no communication from the company on the status... But they sure had no delay charging my credit card! Three days have passed since their own technician told them the one part that needs replacing. They claim under normal circumstances, most claims are approved in 48 hours.... and they have given me no answer to my question as to why THIS is out of normal circumstances. The only communication that has come from them was a request for a document, which they could have asked for 10 days ago as part of the submission process.

I unfortunately was in a situation where I was told directly by my realtor that I didn't have a home warranty. I apparently received information in the mail, but likely assumed it was junk mail as I was told I did not have warranty coverage, so I wasn't looking for anything. In October, I spent a large bit of money on my furnace after it broke. I had no idea about the warranty and had to use all my savings, and take out a credit card to fix it.

It is June 2017 and I filed my original claim with Landmark Home Warranty back in August 2016. I was originally assigned one contractor, who came, assessed and found that I needed a new AC unit; that there was no way of salvaging the one I had. After an extended delay Landmark chose to seek a second opinion and send out a 2nd contractor. I did not have the time to accommodate an additional contractor. I was working 60 hours a week and in school full time as well as had the responsibilities of a single mother. I tried to determine why they needed to send out a second contractor. Eventually I realized that they would not relent and had to accommodate a second contractor, which they initially tried to charge me for, stating that I had caused a delay and therefore the case had been closed and they were opening up an entirely new claim. I fought them on this and they eventually relented and sent out the next contractor.

I would avoid the use of this company at all cost. They are a fraud, and furthermore a cheat. We had an issue with an appliance where the eventual outcome was it needed to be replaced. Landmark called and offered a payout 50% of the cost of a low end unit with "similar" functions to replace the broken unit. This amount based on their "cost" for the appliance. I was further told they do not purchase these appliances, so... Not sure where their "cost" comes from. However, their cost, does not help since I have to replace the appliance from a retail provider, at double the amount they offered, just for the low end model, not even replacing the same level...??? I am at a loss, I would not use this company again for anything. They are not a warranty company, they are a cheat and fraud.

When I bought my house, my realtor suggested Landmark Home Warranty so I went with them. I’ve continued using their service because I’ve been pleased with it. Submitting claims has been fairly easy. I call the 800 number and tell them what the issue is and they have been very responsive. I recently had an electrical outlet that stopped working and at the same time, I scheduled an air conditioner unit for preventative maintenance service. And the electrical technician was very good. He was very friendly and prompt, as well. He also explained things, showed me what he was doing and answered all of my questions. He even left his number on the invoice that he gave me to see if I had any other problems to just call them, to warranty the work he was doing.

Every service call with Landmark has been met with difficulty. What I was hoping to be a quick call and simple fix to my AC, has now turned into nearly 5 weeks of hot and horrid hell. It initially started out with me calling. Not knowing what button to push. I spoke to a lady who started my ticket. I let her know upfront that I didn't know if I needed a tune up or a service. Regardless, my AC was broken and it needed to be fixed.

I have three rentals in Utah and I’ve used Landmark for about three times and it's been fine. The claim reps usually put me on hold and make sure that they have a contractor or a service person that could work on the issue. Then they’d call me back, collect the 60 bucks, and say, “This person will call you.” And that person would call me. Then I’d give the tenant's number and they schedule it.

I've been a customer of Landmark for several years now with only a couple claims through that time period. Essentially, Landmark has made pure profit off me as a customer. Recently, I requested repair of the fan motor for my A/C and they insisted that I accept an after market product that had wires literally zip tied to the exterior of the unit. The claims manager was repeatedly unavailable and left brief phone messages without legitimate explanations. Landmark refused to make it right. I paid to have the correct motor installed. I have received lousy service yet they claim to offer a great experience.

We heard about Landmark through our mortgage company. The home warranty was added to our closing cost. We had about four different options and we chose Landmark for the benefit of signing up with them. According to the brochure, we would have better quality of service. The process has been very smooth and really good every time I've submitted a claim. So far, I've filed three claims. I usually do it online and then I speak with somebody at Landmark afterwards. Dealing with the reps was good. I've been very satisfied with the service of Landmark, which has been really good. I would highly recommend them to other individuals.

On Wednesday May 3rd at 5AM we discovered that our hot water heater was not working. Immediately, we placed a service request with our home warranty company, Landmark Home Warranty. Landmark now requires that you pay the $70 service fee upfront before a contractor will even be sent out. With two small children, bottles that need to be washed, and for hygiene sake we complied.

When I bought my condo in AZ, the seller supplied me with a one year Landmark Home Warranty policy. I had some electrical problems and called Landmark. They contacted an electrical company for me and I had the problem fixed in no time. I was really impressed because they called the day after my repair to make sure everything was working OK. Great company.

I submitted claims to Landmark over the phone and the technicians who they sent out have been very good. They repaired my air conditioner several times since it always breaks especially that we live in Texas and it gets to be a 100. However, three weeks ago, I submitted a claim online and Landmark called me back immediately to tell me it wouldn’t be covered. The toilet was rocking and they said since it’s not faulty. I said, “But it’s not supposed to rock,” and the rep said, “Well, it has to be leaking.” I called my own plumber and he said he’s never heard of a home warranty company that did not cover it. The flange was completely broken and it was just a matter of time that it would have been leaking all over the toilet. I sent them an email and told them I was not happy with their decision to not cover it and they just said sorry. I'm so frustrated with Landmark now but it’s been good apart of that.

We purchased a house here in Las Vegas back in January 2017. At the time we requested a home warranty to cover all major items on the house. The sellers agreed and when we went we went to escrow. I was told that our saltwater pool was an add-on and that we could cover the pool spa and all "pool equipment" for an addition fee which we paid. We moved into the house and never thought any more about it.

I have been with Landmark Home Warranty since October and it was recommended by a lender. Submitting a claim has been good. I usually do it over the phone and my most recent claim was for an air conditioner. Within that week that I called, the techs were able to come and fix it. It has been good dealing with the claims rep and the techs. However, we had an issue with our well pump and we didn't know that it wasn't covered until we tried to have service on it and got charged for it.

Received an email from LM after they saw my complaint. They have agreed that my case was not handled correctly and under the contract, I was to receive a comparable refrigerator based on capacity. I was offered more money and am very happy with the amount and quick response I got from them. They did stand by their contract even if it did have to go to the complaint stage. Thank you Landmark for honoring your contract.

I was impressed with the range of services that Landmark Home Warranty covers. I've been with other home warranty companies that didn't cover everything like the pre-season air and heating tune-up. I've also been with companies that were just horrible that they would deny the littlest of services. But, I haven't had that problem with Landmark. They raised the service visit fee recently but it's still reasonable.

My AC started sounding funny, and thinking it may be an easy fix called out a contractor recommended by friends to take a look at the unit. The bullet points: the unit is molding (clearly from the prior owner), our coils are rusted, there may be a refrigerant leak, and it's a unit that uses a refrigerant no longer in production. Diagnosis: get a new unit. One problem: we recently bought the house and don't have the dough to pay for a new unit. Good news: we have a home warranty! Bad news: Landmark home warranty was our company.

The people I financed the house through chose Landmark Home Warranty for me and I've been with them for two months now. I submitted a claim over the phone just for changing my locks. Talking to their reps was good and they came through quickly. The only part I had to wait was because it was a weekend and the locksmith didn't show up until Monday morning. I talked to the locksmith and he was a nice, young fellow with very great attitude and knows his job. I have no problems so far and would recommend it to a friend.

When I submit a claim to Landmark, I call and tell them what the problem is and their reps are great. They give me the name of the contractor who's going to fix it, I pay for it and the contractor comes out. It usually takes ten minutes for someone to get in touch with me about a repair. However, it would be a good idea that when the plan is bought, they give the homeowner the option to upgrade if possible. We closed the house in December, didn't move in until March and didn't know it was too late to upgrade by March.

I needed to get a home warranty as I was buying a house. I went with Landmark and now, I usually call to submit a claim and I have good interactions with the representatives I speak with. The contractors get in touch promptly, within a day or two, and the technicians who come are good. I have a good experience with Landmark.

They have changed the policy from last year and are about to rip us off with having to replace a part in our AC unit that was covered last year and now it's only a percentage per pound. Also they will replace the coil for the freon but not the freon test and they don't cover the outlets that face the outside just the ones on the inside. They have changed it all and I renewed with the understanding that it would be the same plan as the last year. I asked to see my plan from last year and they stated they didn't have it on file. I will never use this company again!

Submitting a claim with Landmark was pretty good. It was fairly easy to get a hold of them and talk to them about it. Our claim was for the garage door because it didn't want to open. It kept getting stuck so I had them send somebody out to look at it. However, there were slightly frustrating things in the process. For instance, I added my wife the very first time I called so that she could make phone calls after that because it's hard for me to make them sometimes while I'm at work, but they didn't add her. So when she called back in later, I had to add her again and that was quite annoying.

Dishwasher broke a couple weeks after buying a home. They denied the claim stating pre-existing damage. So if you happen to be stuck with this sub-par warranty company (there's a reason why after 400+ reviews it doesn't even average 4 stars but realtors keep using them for some reason) just make sure that your appliance only breaks after a few months. My home inspection report even listed it as a working dishwasher. Paid $60 to have someone tell me what parts it needed only to get denied. Should I have waited another month or two to report it? Very disappointed.

When we were renting, one of our landlords had Landmark and it seemed that they were on top of everything. It’s only been about six months since I've had Landmark and my experience with them has been so far, good. I’ve submitted three claims, which include one for the toilet and another for the air-conditioner, and the claims process is simple. I call them and their claims reps are courteous. The technicians are great as well. Landmark takes care of me and they are pretty prompt in taking care of whatever issues that arise.

We got Landmark Home Warranty shortly after we moved, so it’s been renewed for four years. They have been very responsive. I’ve submitted a couple of claims over the years and there has never been a problem. It’s always been taken care of very promptly, and the agents they’ve sent out to do the repairs have been fine especially this last. They came out to do the air-conditioning checks. They’ve all been pretty good with it. They told me what he did and how everything looked and how he tested it. They really paid attention to what they were doing.

I contacted Landmark regarding a plumbing issue in the evening. I had a broken shower handle with a running shower and we could not locate the main water shutoff valve. They assigned me a plumber in the morning, but the plumber was unreachable. Landmark Customer Service refused to reassign the ticket to another plumber that would be open at 9 am -- per policy I have to wait till 3-5 hours after the office opens for the plumber to contact me. In all I spent 1 hour talking to at least 4 different people trying to schedule a plumber visit and the earliest they could get me a plumber was 48 hours after I reported the issue. I reached out to another plumber in the area and got it fixed in 1 hour. Landmark used to be a great firm, but over the years their service has deteriorated - limited coverage, rude customer service.

We bought a house and the seller provided Landmark as the home warranty service. The first claim I submitted to them was about the condensation on one of the air conditioning units and that was not a covered expense because it was not an integral part of the air conditioning unit. But later on, we had another condensation problem that arose with that same air conditioning unit. We filed our second claim for the smaller direct pan which is an integral part to the unit itself. But even though we showed and clearly demonstrated that it was an integral part, the Landmark, in violation of the contract did not cover it. It was about a $600 expense.

I have had Landmark for 2 years. The first year was excellent. Paid the 500 dollars for the warranty and later had the AC go out. I called and they had it fixed with the 60 dollar service charge. This year AC did the same thing except it cost me 70 dollars for service and another 250 for freon. I asked and they said it was due to a contract change. I was obviously unaware of this change. Additionally, I have 2 AC units and the other one still doesn't work. They said it needed a evaporator coil. After agreeing to pay another 500 dollars to fix it they do nothing. 2 weeks later I call and they raise the price to 700 and tell me my AC takes 14 pounds of freon. It's a 2 ton unit that shouldn't even take 10 lbs. Giant rip off. Seems like they are just taking advantage of people.

Our AC stopped working and I called in a service claim. Had to pay 70 upfront and the agent asked me if it was under warranty and I said yes, I knew the compressor was and I don't know what's wrong with my unit. He NEVER said "it's only two years old and we don't cover." So the repair people came and they found the problem and the part only is under warranty not service work. Landmark turned it down and kept our 70 and I called and spoke to a Tina in sales and she said items under warranty still get fixed. So it's one lie after another. We also have an email from LHW stating that a deluxe pkg is no fault. Maybe they should look up meaning of no fault. You have unfair business practices and should be ashamed. Thanks for nothing Landmark. You as a company are liars and use people. All Austin says over and over is well it's a misunderstanding. Seriously you think this is acceptable?

Our experience with Landmark worked out great. We submitted a claim online and then called. They called us back, came out and fixed our problem. It turned out nicely and we really appreciate it.

In the past year this company refused our request for repair 3 times. In all 3 cases they said that the equipment wasn't broken. In all 3 cases the equipment did "work" but was not functional. Our garbage disposal had a spoon stuck in the side band and made it impossible to work as it should. The spoon was not removable without taking the unit apart. We had that done on our own (which ended up costing the same as the $60 fee). Our dryer would spin sometimes, and not sometimes. Because it "worked" they would not cover it. Turned out it had a golf tee stuck in it. Again I had it repaired on my own for $10 more than the company's fee. When the company called me to renew, I told them I was dissatisfied with their company. They didn't even ask me why. They just said ok and hung up. That showed me that they expected my answer.

When I bought the house, I went with the referral and got Landmark Home Warranty. I've submitted a claim twice. One was with an icemaker that quit. I contacted them, they recommended and sent a specific repair person who came out, checked it and said I needed a part. He got it, installed it and that was the end of that. There's a cost when they show up which was expected. Then the last claim was for a leaking dishwasher. A technician came out, put a little thing on it and fixed it. The follow-up from Landmark was insane. The woman was in touch with me several times to make sure I had everything under control and that I was pleased. She did a really good job. I'm really comfortable with Landmark. I would recommend them.

I was with Landmark for a year and I've mostly been very happy. Every rep welcomed me with a "How are you?" and "Oh I'm so sorry this happened!" responses. It makes it sound like they really care. They're also not shy to have a mini conversation with you while working on your claim. It's fairly easy to make a claim online, wait for a phone call (or call if you haven't heard back which is rare) and be told that a company will call you or you should call them. Besides the phone calls, they'll email you in case you're horrible at checking your VM like me. It's up to you to make the appointment. You used to pay the contractors but now you pay Landmark and you're done with it.