Landmark Home Warranty Reviews

We had a garage door issue with the purchase of our home. Landmark sent out a contractor to review the situation and make the necessary repairs. Their response time was great and the repairs were done very well. They are reliable and offer prompt service and follow-up.

A/C went out on Saturday evening. No companies were available to come until Monday. The problem was resolved in ten minutes after the technician arrived.

They've been great. My real estate agent recommended them to me when I bought my home, because she uses them. The process of submitting a claim has been very smooth. Their claims reps were very professional and friendly. The technician that came to service my appliance knew what he was doing and was a pleasure to work with.

When we initially called Landmark about a problem at our new house, we got a young woman who did not seem very interested in helping us. However, we soon received a call back from another employee, Marva, who was absolutely wonderful to work with. We felt we were a priority to her, and she kept us up-to-date on who would be coming to our house and when. She would follow up to see how things were going. Tyler was also an excellent representative of Landmark and make a very positive impression. They worked together to make sure everything was fixed in a timely manner. We would recommend this company and hope they appreciate these two superb employees.

Repairman came at 4 on 2nd business day after calling, stayed till 7 fixing a small leak with a tremendous problem getting refrigerator out and back in a small space.

Our pool filter broke, called LMW and they had someone out the next day. He was very sharp - he found the issue and ordered the special parts. Once the parts arrived, he returned and fixed our Filter. I am very pleased with LMW and their vendors. LMW is the best out there!

The repair person travelled 80 miles one way to repair the water heater. Appreciated his great job in accomplishing the task.

Landmark Home Warranty have been helpful and so prompt to work on issues that have happened in my home. Landmark staff always has a great attitude when I call to filed a claim. The first time I called I was afraid that they would be 'put out' to fix the problem. I was surprised with the willingness to help and how easy it was.

Very quick response from contractor. Quickly found the problem, fixed it. Only cost was the call out fee $60.00. Best warranty one could ever buy, great for peace of mind.

Our outside AC unit decided to kick the bucket on a week in which we began to experience over a 100 degree weather in Texas. Landmark came through and replaced the outside unit for us. Great customer service as always.

Had the AC breakdown on a 105-degree day at 6:30 pm. That same day a repair order was place, a great contractor came out, and had us ready to go after replacing a part one hour later. That's hard to beat quality service.

I haven't been waiting 4 1/2 weeks for an air-conditioning unit to be fixed. The first company did nothing for 3 weeks and then actually forgot to show up on the installation date they had scheduled. The second company has been out 6 times over the last 10 days - each time they have installed a new part and pronounced the system fixed. Only for it to fail within a day or two. I was not happy with the first company which was completely unprofessional and incompetent. I have not been happy with the number of visits by A/C Rescue to fix the A/C - both the number of times they've had to come back to replace parts and the fact that the system has not been fixed (A/C Rescue is again coming back tonight since the system has again stopped working after their last visit on Monday, two days ago - so it remains to be seen whether this trip will result in a repair that actually works).

A/C was not cycling off when reached temp. fan would continue to blown air when should shut off. Replaced circuit board - was operating properly. Down time 2 hours.

Reynolds Electric was sent to us by Landmark and they did a great job. We had no air conditioning and the temperature was over 100 degrees so they managed to get one circuit working so we could run a fan as it took 2 days to make the repairs. We've used Landmark several times during the past year and they've been extremely helpful on every call. We will definitely renew our contract with them every year!

I am very happy with your service. I just gave your information to my mother. Thanks.

The warranty is great. The service is reliable, courteous and dependable. The vendors are pleasant, proficient and easy to work with. The only negative comment I have is that sometimes no one answers the phone, or I am put on hold for extensive periods of time. I then have to call back numerous times until I get a human response.

We've used our warranty for several service calls over the last year. Each one has been satisfactory. In one case, we had a couple issues with the selected contractor. Landmark was very helpful in getting a replacement right away. I'm very happy with my service.

I was with American Home Shield for 11 years and was very disappointed in their lack of customer service. Landmark Customer care answers the phone "How can I make your day better?" You know what and they really do make my day better. They have all gone over and above when it comes to "customer care."

I cannot say enough about Landmark. We have tried other companies in the past and had nothing but problems -- from trying to exclude items to taking months to fix a problem. We bought our Landmark warranty when we moved last year and was impressed with the price and coverage. The first time we called due to an electrical gremlin, the customer service was excellent, and we had an electrician out within hours. When I had tried to find an electrician earlier in the year to do some minor work (add a fan point and extra outlet) it took me 3 months to find someone to even come and give a quote! We have had one other call due to an A/C issue, and again I have nothing but praise for their efficiency and helpfulness. The problem was fixed the same day. The policy has already more than paid for itself even before accounting for the time and effort saved. I had no hesitation in renewing and would recommend Landmark to every homeowner out there.

The repair was done well and in a timely manner. We were very happy.

Landmark is a great service for our first home! We had our pool motor go out in the first month and we were so glad we had Landmark. They replaced it right away. They are very easy to work with.

We needed to get our air conditioner repaired so we submitted a claim to Landmark. We had our service appointment setup shortly after and the air conditioner was repaired the following day. Great experience, quick response and very happy customers!

The people attending my calls were professional and prepared to help me understand what needed to get done next. Our family received accurate service in a timely manner. We have never been let down in our experiences. Thank you Landmark HW.

Company contact me and offered to waive/refund the $60 service fee. I'm thankful that they addressed the concern and I'm satisfied with their response.

I submitted a claim on August 5, 2015 and now it is August 21 and the AC is still not repaired. The weather in Texas has been in the high 90's which the inside temperature is in the 100's. I have been calling the warranty company and contractor every day, sometimes several times a day for the past two and a half weeks. The people in the customer care department are friendly; however, they need to work on their organizational skills and keeping the customer up to date on the progress. I went online to check the progress and the only thing the website gives is the claim you submitted and no progress report.

Landmark quickly assigned a company to repair our refrigerator. Parts needed to be ordered and once they were in, the repair was done promptly.

The repairman found that the dishwasher couldn't be repaired and told us exactly what was wrong with it. Landmark would either send out a replacement or offer us a cash payout. We took the cash payout since we wanted a much better unit.

I've had 3 or 4 home warranties over the years. No one comes close to Landmark in coverage and customer service. I've experience zero hassle.

We had a fantastic experience with Landmark. The contractor responded quickly and had an appointment available the next day. He was at our for an hour and had everything working. It was great!

Bought new house in Oct 2014. It came with the home warranty from Landmark. I called multiple times to cancel and get the purchase price of the warranty refunded. Each time I talked to a customer representative who would transfer me to "the only person who handles cancellations" who kept odd hours/worked part-time and was never there when I called nor ever returned my call after I left messages to do so. Their tactic worked, which is to say I forgot about it/let it go, so much so that I didn't even think to call them when I had to get my AC capacitor replaced ($224). When I got a renewal notice, I tried to get some use out of it, but the fix I needed (pressure regulator replacement) isn't covered by the warranty.

Our AC was acting up and Landmark had a contractor contact us within a couple of hours and was out the next day to take care of the problem. The contractor was very courteous and explained the problem thoroughly. I have spoken to 2 other people with home warranties recently that had AC issues and both of them had to wait 5 days before a contractor fixed their problem. I am very satisfied with Landmark.

My washing machine broke. Landmark was prompt to get a service professional out to diagnose my machine. Then they were very quick to follow up with the replacement machine. I was been pleased.

Prompt service. Assigned contractor was unable to get to us quickly so another contractor was assigned. Landmark also helped expedite delivery of parts.

I needed a plumber to fix a dishwasher and the repairman that Landmark sent was fantastic. But then I needed an air conditioner fixed right away after I've moved in the house, and Landmark couldn't get anybody for about six days. And it was a hundred degree temperature. So I couldn't wait for a contractor to come. I had to pay out-of-pocket to get my own repair person.

Great customer service. Very prompt and accurate.

Best move I've ever made. Landmark has been phenomenal to work with.

Service has been very good with all the techs we have had for any service. Mainly, we have had preventative maintenance on the A/C and heating units each spring and fall. Techs keep us properly informed about potential issues. Also have a warranty on a rental property and that service has been used more often. Always with good results. Contacting the warranty folks usually results in a fast follow-up from service providers. Price is in line with other companies and coverage seems complete.

We've never had a home warranty before, but when we purchased our new home it was included in the sale. Within a week, we had our first issue. A broken garage door opener. Originally, I just called a guy to fix it, but he said it was DEAD and it would cost $500 to replace. Then I remembered that I had the Landmark Home Warranty, so we called them. It was covered. They sent out a garage door repairman. It took a couple of days. I would have preferred the next day, but oh well. He came out... looked the door and said that he could just replace the computer board. It only cost me $60 for the service call. I'm very happy with Landmark Home Warranty!

I love Landmark. Love them, love them, love them. We have a home inspection company so we're in the industry. I did not like my previous home warranty company that I've had for other properties and wanted to try somebody different. I've been very, very fortunate with the couple of in-field vendors that I've worked with. They usually call within an hour or hour and a half to schedule the appointment time. When submitting a claim, the people on the phone are very responsive and they send the emails out right away. I just did a presentation to a real estate office this morning, and somebody asked, “Are you associated with Landmark as well?” I said, “No, we're just inspection,” but let me tell you -- I am not a paid spokesman for their company but I will highly recommend them.

We've submitted a claim for a garbage disposal and it went smooth. My wife was there and met the guy whom Landmark sent out, and everything went well. We'd recommend Landmark.

I'm trying to understand Landmark's process. My family and I have been without an air conditioning system since last Tuesday. Bay technician came out on Wednesday, change the capacitor and said that the compressor was down, ain't stating that he would order the compressor that evening but didn't find out until the next day that the compressor was ordered on Thursday closer to 5 pm so there is another whole day then pull on Friday, that the past it was at Alamo Downs which is 2 miles from my home then an hour later told that it is being shipped and wouldn't be here till Monday. Well today is Monday, make phone calls to Landmark. Can't talk to supervisor, was told that it is a 24 hour processed talk to a supervisor.

We call LM and requested an ac repairman that did come out But told me that my a coil was dirty and that I had a "possible" leak. He then applied 3 lbs of freon. 2 days passed and my ac still was not cooling my new home. I called LM back and was told that my ac would not be covered because of lack of maintenance. How can there be maintenance on a ac that I've only had for 10 days?? Apparently the ac guys told LM my a coil was dirty. So I hired my own ac people that came out and discredited every word the first one said. It's apparent that LM pats their repair people not to do repairs or replacements! My ac is broken and LM won't fix it!! I wouldn't buy nor recommend this company! I can't seem to get my stuff fixed!

Landmark has been very responsive whenever we have had a claim. The process is easy to use and the follow-up is very good. The contractors they have used have been professional, reliable and courteous.

My experience with Landmark Home Warranty is okay. But there's one problem. I had been on the real estate business. I referred a lot of people for Landmark Home Warranty. Among them my son, and so, until now, I cannot really separate when something happens with my house or his house. They still send the message to me, that something happened to his house, to him, that something happened to my house. So I was not able to solve this even though I made a couple of calls. Other than that, it's a good experience.

Landmark Home Warranty had real good reviews and when I called and ask them questions, they were very good about answering. They're very fast and always friendly. I usually email my claim and within the hour, I get an email back saying "Here's the name of the company. You can either call them yourself or we can contact them for you." We've always been happy with the technicians but we did have the A/C guy that came a few years ago that fixed it but they were kind of eh. But when I talked to Landmark about it, they said, "Oh, we don't use them anymore" because they have received some complaints. So they are real good in listening to customers.

I am a Realtor and I refer my clients to Landmark Home Warranty. It was time for me to renew my previous home warranty company so I chose to move my account to Roy ** and Landmark HW. Not more than a month later my Hot Water Heater went out. I had a not so good experience with the service company they sent out to evaluate the situation. When I made Roy aware of the issue I was having he and the company immediately got involved and took care of the situation and at no charge to me brought in a second company who took care of me right away and I did not have to go through the weekend with cold water. Thank you Roy for representing LM so well. Very good customer service was my experience.

Landmark needs to find better contractors in the Dallas-Forth Worth area. We submitted our initial service request for AC repair on 6/22/15 and as of 8/6/15, it's still not working. We've had multiple components replaced, all to no avail. It is currently 96 degrees in our home, we have 2 asthmatic kids, 1 asthmatic adult and 3 pets. Despite the headaches, nausea, and respiratory distress being experienced by those living in the home, according to the Landmark CSR Nicole, "Landmark will only consider this an emergency situation if the home has been over 110 degrees for a consistent period of 48 hours." This has been a customer service nightmare and I can't seem to get a manager at Landmark to contact us. I can't reach their contractor company nor the individual technician.

It's been a really good experience. Claim submission goes very fast and I don't have any problem with it. The claims I've filed so far were for my rental property. We didn’t file anything yet on our residential property.

From the time I called in to get my water heater fixed which was flooding my garage, it was less than 24 hours to have Bringhurst install a new water heater and get me up and running again. Very good service.

Landmark Home Warranty was so quick in getting our order processed and handled. I called on a Wednesday night because our a/c had completely stopped working. And by Thursday afternoon the a/c unit was up and running again and fully covered by Landmark. With the 100 degree temperatures we were having at the time, we couldn't be happier that they were so speedy!

I found a good and clear idea of what services would be included for what price point through the Landmark Home Warranty website so I chose them. They had some of the best reviews online, and true enough, submitting a claim was easy. I just called and I got an email pretty quickly which contained information regarding the contractor's name and then afterwards, he gave me a call. Every time I contacted them, they've usually been friendly and pleasant. The technician who came was great. He was very prompt in calling me, and I'm very thankful that the appointment happened quickly. Also, he was very helpful by answering all my questions.

The service was easy and affordable.

First time dealing with them and I was pleasantly surprised at how easy and hassle free it was.

We have made two claims with Landmark in the last year. Both times we have been assisted with super friendly service over the phone. The wait time on the phone is between 4-6 minutes pretty consistently, but once they answer they're always friendly. We've always had great experiences with their contractors as well.

We have had the Landmark Home Warranty for a few years now and I know we will continue our coverage next year as well. We have had a few calls from plumbing to HVAC and the contractors have been very knowledgeable and friendly.

I needed to get a new ice maker. Landmark was very professional and helped me get the claim in and everything completed in a great timely manner.

We wanted a good home warranty, so when we bought our home, the sellers selected Landmark. They were very great to work with in submitting a claim. I love being able to call up and ask for someone to get somebody involved. I was able to get with them quickly and got everything fixed. The technician came out and we ended up having to pay extra to have him come after hours because he was booked out for a while. It was an A/C issue and our house was super hot so it was worth it to get it taken care of. He came out after hours and told us he was amazed that it was even working at all before and got the extra parts that were needed and got it fixed up. He was great to work with overall.

Our realtor suggested Landmark Home Warranty when we bought our home. Submitting a claim has been very easy. When I call, they're very nice. I tell them what I need and they've always been very prompt in getting someone out to me. Their technicians have been very helpful and polite and I've been happy with everyone except one. Overall, they're very good.

I have had Landmark Home Warranty for 2 years now and haven't had one single problem. They are nice and get things taken care of quickly. They usually send out Rite Way AC and Heating and I love those guys, they are so nice and do a great job!!!

Very quick service. Friendly staff. Issue resolved promptly.

We got an A/C tune-up done after we bought our house. They inspected and did the repairs in the same visit and helped us to avoid paying the visiting fees again. Although did not notice any difference in A/C performance.

AWESOME. Only had to make one call and then I had a technician that came to the house, fixed the problem and now I have a much cooler house.

Submitting a claim on their website was excellent and easy. The claims representatives were helpful, quick and efficient. The technicians who came for the service were professional, quick, and very customer-oriented. I would recommend Landmark Home Warranty.

AC stopped working. After calling Landmark they immediately sentence the name and number of the contractor to call and the problem was taken care of the day he got to us. No complaints. Great service all the way around.

Excellent job with the repairs. On time, quick and economical.

Our air conditioner was not blowing coldest air during 111 days. Something was wrong. The technician came out and within a few days had the air conditioner up and running better than ever! Also over Memorial Day weekend our freezer went out we had a repairman there right away! Great service and fixed freezer. Very happy with the response from Landmark. They really do provide quality and efficient service and follow up.

Always a phone call away. Never making the problem bigger than it is. Always happy with the completed project.

When our garbage disposal started leaking out the bottom, we filed a claim with Landmark. Their response was timely and the repairman they sent was competent and quick, and we spent less than we would have without the warranty.

I was skeptical when our A/C quit, expecting to either be nickel-and-dimed, delayed, or flat-out denied. But Landmark proved me wrong: online claim system was very easy. Received same-day confirmation. Timelines given to me were fair, and consistently met. Contractor was reliable, on time, honest, and even said Landmark is one of the best Home Warranty companies they work with. Compressor, capacitor, and refrigerant would have cost me over $2000 if we didn't have Landmark. The warranty already paid for itself a couple times over. I'm very impressed, and will stay with Landmark as long as this level of service continues.

Timely, easy to work with, and great Service. All around great company when looking for a home warranty program. I truly appreciate the detailed coverage that explains what we can get done.

I've been happy with Landmark. It's been a good service. If we filed something, it’s been taken care of.

So our side by side refrigerator would not control temperature, such that initially the fridge side would freeze. Then a few days later the freezer side was too warm. Ice was building up in the freezer. Landmark dispatched a company who misdiagnosed the problem and replaced a bunch of unnecessary parts which resulted in the fridge working for 3 days and then the same issues returned. Looked like fraud to me. After a month of false starts, and five visits of attempted repair, Landmark allowed us a second opinion without additional fees.

My AC shut down at the beginning of the weekend. Being I live in Phoenix, it's a big deal. Now I couldn't get a tech over the weekend, unfortunately, but they did come out ASAP. The tech was professional, prompt, and efficient.

Things have been really good with Landmark Home Warranty so I'm happy.

Your people were courteous and on time. Had the problem fixed within minutes of arrival.

After filing a negative report in August 2015, we were contacted relatively quickly and we were eventually refunded the money we put out of pocket, minus the standard fee for service. It actually took a few weeks to get the refund, but I am definitely much happier with our choice of this company as our home warranty company!

Landmark Home Warranty really knows how to pick their people for air conditioning. Air 2 U was fantastic. Anton was quick, polite, and professional and he even helped us find filters for a good price. Landmark, thank you, thank you, thank you. Anton thank you so much. What a wonderful experience!

An appointment was made quickly and they arrived on time. Very professional.

Landmark Home Warranty was given to me by our real estate broker. The claims representatives have been very friendly, submitting a claim has been really easy and everything has been quick. The technicians have been very efficient so I have recommended them to a couple of friends. It would seem like you are spending a lot of money, but it pays for the repairs.

Landmark Home Warranty bought it two years ago, also added their premier coverage for over $600. Called for service for Garage door opener, Landmark set up a claim and contractor came after two weeks. Looked at the Garage door opener and said he will have to order the belt that was broken and will come back next week to install. Contractor called one day before the appointment to confirm appointment after he hung up. 2 hours later I get a call claim denied. It also specified that chains not covered but did not mention belts in addition. The extra premier coverage said it covered Garage door opener and anything not covered by the basic coverage. They had already took responsibility by setting it up with contractor. Also contractor already had authorization from Landmark to get the belts ordered. Last minute they decided to avoid payment.

Very good, prompt service. Professional staff.

Landmark was offered through my real estate company when I bought the house. It was incredibly easy and painless submitting a claim. The technician that came was very professional and knew exactly what he was doing. He got the job done without me even realizing it and was really good. Every bit of my experience was all positive.

Landmark responds very quickly with repairs contractors. Contractors are very reputable and provide excellent service.

Nothing but great things to say about Landmark! I purchased this warranty company upon my realtor's recommendation and it has not let me down. I will definitely be renewing my warranty upon the expiration. Thank you for the great customer service and peace of mind!

I'm very pleased with Landmark though I am not pleased with the number of emails I'm getting about a survey. But I like the quality of their work and how quickly things are expedited.

Submitting a claim was very easy. Landmark Home Warranty has been really good to work with. I've called several times and talked about a certain contractor we had and told them that I wasn't happy with the contractor. They were very helpful and given me suggestion on what to do. The first contractor we had was awful. They were not helpful, not very nice and so I let Landmark know and we switched contractors and there was no problem. It was a really good transition. I'm very satisfied with Landmark.

I’ve heard nightmare stories from people about their home warranties, but with Landmark Home Warranty, I’ve not had a single complaint. They’ve taken care of my two service calls. I’d definitely recommend them.

I've referred 5 friends to Landmark... this is a great company!

I've called Landmark 3 times and each time I was taken care of quickly and politely. I appreciated the customer reps clear and concise instructions and information provided. They were always nice and polite.

Excellent experience with Landmark Home Warranty. Quick service. They took care of my stuff, called out their people and got my stuff approved and everything went really efficiently.

Our AC went out with 117 degree temps. It was fixed within 36 hours.

Although they have longer hold times than I'd like, Landmark has been good for us and helped resolve the issues we've contacted them about for our new home.

I was without a/c for a total of 3 days though no fault of Landmark, just so happens it was Friday and even though contractor came on Saturday to diagnose the problem, the part was not obtainable until Monday. Excellent service from Landmark and the contractor they sent.

I really like how prompt they are to call a service company to fix problems.

Our Eternal U26 tankless water heater was not regulating the mixture of hot and cold water. Serviceman checked all electrical and all plumbing connections. Unplugged and put plug back into socket and rebooted the water heater controls. All has worked fine ever since. Service was arranged quickly after Landmark found a plumber that had experience with tankless water heaters. Serviceman was prompt, clean, and courteous.

We have had many great experiences with Landmark and each and every time things are handled in a very professional manner and we get the desired results. All the employees that we talk to are courteous and very professional. I would recommend Landmark to anyone whose looking for a home warranty type service.

Landmark is one of those few companies that have a customer oriented philosophy. They try to maintain a low downtime for the customer and as a result problems are resolved quickly, efficiently, and effectively. I know when I call for assistance that my problem will be corrected. Thanks Landmark!

Landmark has been a great service over the last 2 years. We now have a rental property and can rest easy knowing that Landmark is there if something goes wrong. The service technicians have been great, and if there is ever an issue Landmark is on top of it. Additionally, the customer service is great and I always have questions resolved quickly.

I have been using Landmark HW for three years now and they have been great. I have made at least 5-6 claims and all were paid. I had another home issue and called them as I did not have my policy handy to read. My home issue was not covered under my warranty but when I looked at my policy, it clearly stated it was not covered and it was stated plain as day, not some tiny print at the bottom. Their customer service is fantastic and the vendors they send out have been great. I would recommend them to anyone. I have easily gotten more value each year from them than the cost of my warranty. IN one year at least 3 times the value.

My air conditioner went out during the hottest week of the summer. I contacted Landmark who had a local repairman respond. It gives me such peace of mind to know I have my Landmark warranty whenever something in my home is in need of repair and my only out of pocket is my deductible.

It’s been very easy to submit a claim online. I’ve only submitted two claims. One in the time that I submitted it online I was waiting on hold and kept waiting and waiting and finally I submitted it online and I was still on hold after I’ve submitted it. The wait on hold on calling took quite a while but other than that they were responsive and so far we haven’t had any problems. Our experience with Landmark Home Warranty has been according to what we had expected. Everyone has been very professional and they've taken care of the issues.

My experience with Landmark has been good. Everything went well, and the guy did a great job.

First experience submitting a claim with Landmark Home Warranty was very easy. Second one was a little more difficult. I think they were in the middle of squishing systems. I called quite a few times and I'm sure was bugging them but they were very nice about it and pushed it through as quickly as they could, got it approved and everything was fine. Technician was very good. When something needs to be done quickly, Landmark is willing to accommodate.

Submitting claim to Landmark Home Warranty has been easy. We've used them a few times already and we're thankful that we have it. The claims representative that we talked to was very courteous and was more than what I was expecting for a company. The technician has been good, too, although some of them has been a little odd and unprofessional but they stick to what they needed to do. I have recommended it to people.

My real estate agent recommended Landmark Home Warranty. Submitting claims with them has been very easy. Their reps are very personable and knowledgeable.

Landmark customer service answered call very promptly and hooked me up with an AC tech immediately. Cool West was out within 35 minutes to my home and got my AC up and running. Very much appreciated as it was over 110 that day. All around good service, will recommend both Landmark and the AC vendor!

Great experience with Landmark Home Warranty. I called them when the A/C went out, and they were out the very next day. They got it running which is good especially since the temperature is over 105.

Shower diverter main bathroom needed replacing. Customer service very professional and helpful - able to get setup for the repair with only one call and repair done in 48 hrs as promised. Contracted company very professional and on time.

I submitted a claim on Wed, Jun 17, 2015 - 08:18 PM. After calling Landmark, a plumber came by on Fri, Jun 19, 2015. The plumber stated he would submit his report that evening. He told me to expect to hear from Landmark on Monday 6/22/2015. I didn't hear anything. I called Landmark on Wed, Jun 24, 2015 - 02:40 PM. The rep notified me that the plumbing company was unwilling to perform the repair until, I, the homeowner cut an access hole into the wall. The $60 deductible has already been paid to the plumbing company and the repairs have not been made.

Landmark Home Warranty responds and helps fast. The people who they send are professionals and do a good job. Very satisfied.

I had an A/C problem and contacted Landmark via e-mail after hours. I was contacted by a Landmark representative the next morning and a contractor was scheduled for that day. Contractor arrived and diagnosed the problem (A/C Compressor Fan). He replaced it immediately as he had one on his truck. WOW, what GREAT service!

We had Landmark Home Warranty when we bought our house and so far, submitting a claim to them has been very good. They have helped me twice now and it worked out very well. The claims representative would call me back in a timeframe and then they would have someone here as soon as they could to fix my problem. The technician who came out to service my air conditioner was very nice and pleasant. He explained things to me and overall, he did a great job.

Submitting a claim for Landmark is very easy, we've never had any problems. It's pretty cut and dry on what's covered and not covered and the staff has always been helpful. They've never sent anybody out that we haven't been satisfied with. They're good and that's why I pay for the service every year. I would recommend them to a friend.

Great company with great customer service with quick response time. Only had to use them a couple times for repairs but both times someone came to the house quick and got the job done. This seems to be a no BS type of company. They just want to make sure your stuff is fixed which is great! No hassles!!

Landmark has the best customer service and home warranty plans! Every person I encounter with Landmark has nothing but positive things to say about them!

My repairman knew all about how to fix my door problem. In a short time he had it working again and even suggested some improvements to help it work better which he installed also for me. A very nice and helpful young man. I would recommend his company to my friends.

I had back to back problems with my pool. Landmark took care of the problems in a timely manner.

They were timely and accurate.

Overall I am truly satisfied with the customer Service of Landmark and I know if anything else goes wrong with my appliances I can just give them a call and they can find me a local trusted contractor that will get the job done no questions asked. At the beginning there was some hiccups but once those hiccups got resolved it was a breeze. Thanks Landmark Home Warranty.

So glad we have Landmark Home Warranty. We have been treated kindly on the phone anytime we have called. The customer service representatives are well trained and sound very caring. The A/C repair was done quickly and at our convenience. I will definitely recommend Landmark HW.

I've had their air conditioning company, Peeples A/C came out and take care of a problem. Both Landmark and Peeples were great companies to work with. I transferred two other warranties for rental property from another warranty company to Landmark due to their excellent customer service.

Replaced garbage disposal. The whole process only took two days. However, quality of the disposal was not as good as I would have liked. It is quite noisy when we use it.

As is usual for Landmark, the response and service was extraordinarily pleasant, prompt and professional.

This was a lifesaver when we purchased our new home. I wouldn't buy any other home without it. To Upgrade to the next coverage level is inexpensive and saved us from buying a new ice maker. The staff was very friendly, quick to respond, and followed up on all of the issues.

When I bought the house I looked for Landmark up on the web. We chose them because what they offered was pretty good. Submitting a claim was easy and their technicians were very professional.

June 16, 2015 Manager called and stated pumping service will be reimbursed to homeowner since no contractor available under home warranty plan - urgent situation. Contract information "Gilbert Environmental - Mike Gilbert - (817) 219-3703 was given by homeowner as the contractor to perform services. Manager stated this contractor would be contacted for documentation after services performed to reimburse homeowner. End of phone call.

I'm satisfied with Landmark. So far they have held up on what they said and fixed a few things. One time there was an issue with a sink not draining. They sent a guy out; he couldn't do it so I ended up having to hire somebody else. It cost me money and they ended up doing it, but they refunded me the money - that was good of them.

I set up a service call on 6/1/15 for a broken dishwasher. I had to contact the service provider and set up an appointment on 6/2/15. Service provider said it was repairable after 10 minutes of looking at it. I have now contact Landmark three times by email, and 4 times by phone. I have yet to receive a call back, which is the last thing they tell you before hanging up. I was also told that they were trying to get a hold of the service provider. Service provider refuted this when I called his cell which is on the service ticket. 2 weeks later, I still have no answers. I asked who I could talk to up there that knew about their policies and practices and the call taker did not know. Once again I was told they will call back when they get the information. Completely worthless customer service and communication.

Good overall experience with Landmark. I would recommend them.

Landmark has a plumber who was absolutely wonderful. My water heater was quickly fixed and I'm very, very satisfied. When he was doing his work, he was very nice, cautious, clean and very knowledgeable, and I'm looking forward to call him back again.

I wasn't very pleased with the previous warranty company so I went to the internet and saw great reviews for Landmark. So far they had exceeded my expectations. It's easy to file a claim and the quality of the contractors that they give are the best. All of the contractors speak highly of Landmark which is pretty unusual with other companies. They usually will say something negative about them so the contractors must be getting paid fairly and quickly because they have nothing but good things to say about Landmark. I've worked with a lot of warranty companies and this is my tenth different house that I've lived in. This is by far the best warranty company I've ever worked with. The quality of the contractors and the responsiveness has been the best.

We had the same problem as another customer reported on here. Ours was because there was no one to work on our refrigerator. Then after couple of weeks they had someone come out. Then we had to wait for parts. Updates were only if we called them. I agree it's unacceptable.

Submitting a claim to Landmark was easy and we've been very pleased. We've actually utilized the service more than we had anticipated. With a 15-year-old house, there are some things that have come up and they've been very quick to help us procedurally and completed the work. I find the local provider, bring them to our home, and work in the details; it's all been good. We may still have additional need before the initial contract expires in another two months. So I see using them again for sure. Most of the contractors were great. We haven't had any issues with them, they've all been up to standard.

AC not cooling. Turned in claim. Contractor was 5.5 hours late for appointment. I had to cancel evening plans to wait on him. I couldn't communicate with him because of language barrier. Part broken. Day 2. Called Landmark. Was expecting follow up phone call in reference to ordering part. No update. 9:25 PM, 80 degrees in house. Great job Landmark on our first ever service call with your company. You are off to a wonderful first impression.

Landmark's customer service representatives have been friendly and helpful but they do not have competent contractors. Our air conditioning took over 2 weeks to get fixed and was not fixed correctly the first time. I had to cancel a girl scout meeting because our house was so hot and we thought it would have been fixed in time. Now we are still trying to get our pool pump fixed and it took a week and a half to get the contractor to call back to schedule something. Be aware, it is a $60 service fee each time the contractor comes out for an item. The air conditioning unit never worked and the second time they wanted to charge me the fee again. After an hour on the phone, ** was willing to waive the fee.

I am a property manager and have to talk with many different home warranty companies on a daily basis... Landmark has great customer service and they make setting up services for my tenants/owners very simple. Thanks! Great job!!!

Landmark is okay, but not that good. When my garage door was broken, the company that came over said that Landmark doesn't want to fix it and denied to cover things. They say they will cover everything in my house, but when the time came that there was something broken, they said "denied". That is disappointing.

We've had two service calls so far. Both times, the response was very prompt from the vendors, and the Landmark customer service was great. The repairs were done well and shiftily. This is our first time having home warranty and we're happy with Landmark so far.

Landmark's services for cooling and electricity are awesome - the effect was exceptional. The plumbing was not yet finished because once they came to my house, they told me that they need to order some parts for replacing the water valve and they have been waiting for it. But it is really nice overall.

So far we have not needed to use the service but we are grateful to have it available to us.

When I bought a home, the homeowners' association recommended Landmark Home Warranty. It was pretty easy to get through the process of submitting a claim, and the technicians they've sent out were wonderful. They were in and out, did a very professional job, and were very friendly. Everything worked fine, and I would recommend them.

Requested AC check up. Had issue with contractor. Landmark was on it immediately and the company owner contacted me shortly afterwards. All was quickly resolved and all services provided quickly and professionally. Highly recommend Landmark and the AC contractor.

I've had my warranty for 2 years. Landmark has been very responsive and provided alternate contractors when I'm dissatisfied with the service. The only concern I have is they don't allow you to upgrade an appliance or water heater, even if you pay the additional cost.

I recently renewed my home warranty for a second year. A lot of the reason why was because of the great experience I have had with their service. I'd definitely recommend to others.

Prompt and helpful contact with staff. Professional repair to garage door. Very pleased with service.

Very easy to work with. They made renewal easy. Every time I've needed service at my home the response was quick and the issues were resolved.

Refrigerator: We have been waiting over 2 weeks to have our refrigerator repaired. Difficulty getting parts? Updates to us are if we call them. Unacceptable.

R.L Allen plumbing did a good job to fix 3 toilets until no more issues.

We luckily haven't had to use our warranty yet, but we have been treated with kind service and have had no complaints thus far.

Great reliability and prompt service. Awesome!

Our warranty has more than paid for itself with all the repairs we have needed on our home we bought 5 months ago. I would recommend a warranty for every home owner at least for the first year, because you never know what could happen.

I have worked with three different home warranty companies and Landmark is by far the best. They are extremely helpful with any home repair that I need and they are quick to respond. Landmark also replaces like products with like products, unlike other warranty companies that make replacements with cheaper products.

The customer service you receive from this "family" is second to none......

Getting our garage door repaired was less expensive and done more quickly than the company which originally installed the door could have made the repair for. The home was only two and a half years old and our Landmark Warranty was able to cover the cost and make the needed repair on a timely and professional manner.

I needed to extend my home warranty immediately. Customer service was superb and we got it done quickly! That was exactly what I needed.

I am very pleased with Landmark Home Warranty. My only suggestion is that they keep the customer better informed with what is happening during their claim.

The AC went out on the house, they had a contractor call me within 20 minutes. The contractor was awesome and great to deal with. He ordered the parts, went and picked him up, came back and got the system back up and running. Both the contractor and Landmark were great to deal with.

So far, Landmark has been a good help and very easy to use.

We had a air handler freeze up and cave our ceiling in. Landmark got a professional team that did the job right. Our claim was denied at first, but as I spoke with them more about the situation, they DID WHAT WAS RIGHT. They did listen to me and take care of their business! I was not happy at first because they denied the claim, but the a/c guys that came out for a different problem did not do the job correct and this eventually caused our air handler to freeze. Optimum, the new A/C guys fixed the problem. I appreciated the fact that Landmark listened.

Each time I have called or been up for renewal, everyone who assisted had been helpful. I received assistance in a timely manner and it was courteous and professional.

Sent a2 guy out. Ordered the part but could not get the system to work. They had to send another tech out another day. Lost a day and a half of work for the repair.

The tech was prompt. However, he was only at our house for maybe 10 minutes. I felt that the amount of money we spent did not equal the service we received.

We purchased Landmark Home Warranty when we purchased our 1950s home last summer. We have used them on numerous occasions, because of the age of the house and it being vacant for a while. They have been prompt to reply to all inquiries, polite and friendly, and have never questioned the validity of any claim. Their contractors have been efficient and gotten the problems fixed.

When entering a claim of any kind, always same or next day service.

Renewal department is awesome, restored my faith, talked to me and explained everything I had a question for. Going stone to go thru all my options and in the end was patient with me and all my concerns. Thank you so much again for all the time you took and returning my call in a timely manner.

Punctual service. Fair. Accurate. Responsive.

Excellent. Prompt response and nice people.

Very professional and speedy in repairing leak.

Nice company with helpful people.

I've been very happy with Landmark. It's very easy to use. The claims reps are very friendly, understanding and helpful. I'm pleased with the technicians as well. They were able to diagnose and eliminate the problems. I highly recommend it.

I recommend Landmark to everyone I've worked with in real estate when they're buying and selling. They have been sending good technicians for my claims. Everything's been good!

Landmark Home Warranty has been a great experience for our family over the past two years. We will continue to use them and would recommend them highly to anyone looking for a home warranty. Their service and vendors have responded above expectations!

Their service calls are cheaper than the old company I had. Submitting a claim is very simple and easy. You could even do it online. After that they send somebody out, you pay the service call and they tell you if it's covered or not. But a lot of times you could even call prior and they will tell you sometimes if it's covered or not. The reps have all been great and wonderful. They're very helpful and would try anything to help you. They will send out the right people the first time around. And the guys that they send are very knowledgeable. I've had two different pool guys out here and they got the job done the first time around. I just love it.

I submitted my claim online on a Sunday and wasn't expecting anyone to get in touch with me until the following day. A couple hours after my submission I received a call and they had already assigned my claim out. I was very impressed they attended to me so quickly after hours. I would certainly recommend Landmark to anyone looking for a home warranty.

Bought a house in Nov 2014. Landmark was recommended by our agent. 2 weeks in we had to call about our heater. It couldn't be fixed because it was too old so they said we had to replace it. Catch is they only cover the actual unit or 500 dollars. But not any of the parts to retrofit it or hook it up. That cost us 3000. Then we had a tub back up. Wasn't covered because it had to be snaked from the roof. Then our pool pump went out. Sent someone out to fix it. Broke the next day. Came back out broke in a few days. This time I met the owner of the company out there and he said he had to replace some pipe. So we will see if that works.

Drier and Air Conditioner Repair/replacement - In both situations the response was timely, customer service was courteous, technicians were competent and professional, and replacement and repairs were timely and satisfactory. I am a very satisfied customer.

Overall my experience was good, if they would have only found my part a little sooner then I would of gave them a five star. I really recommend giving Landmark Home Warranty a try if you are shopping for home warranties. The customer service is great with people that answer very quickly and are friendly and treat you like you are the only customer. My refrigerator got fixed and is not back up and running making ice cubes and cold as could be. Thanks Landmark.

We had made a call and they sent out a company that did not do us quality work. We called and explained the situation and they sent out another tech that agreed the work needed to be redone. They paid for the work to be redone at no cost to us even though our contract didn't pay for retro custom work. They made it right and so did the new technician. They took everything apart and put it together the correct way.

Landmark Home Warranty company is a terrible deal for the consumer. I guarantee that it will cost you more money than you ever get out of them - otherwise they would not be in business. They are masters of getting out of paying money for a repair. By the time you pay the $60 service fees every time someone comes out to your house and get whatever terrible deal you can out of them, you will spend more money than you get back. Guaranteed.

I do not know how Landmark Warranty can receive these high marks as many of them are so generalized. Air conditioning unit went out, like another reviewer stated. The bill came to $4,300 dollars to repair it. Landmark agreed to pay $250.00. They do not honor their warranties.

Our experience with Landmark has been outstanding. We have used other companies in the past and their customer service and ease of submitting a claim is so much easier and response time is fast. We highly recommend Landmark.

We picked Landmark Home Warranty from several different warranty companies the realtor gave us when we were buying the house because they seemed like a good one. It was fairly easy to submit a claim. We called, gave them our information and they referred us to a company out in our town. Then they came out and took care of everything very professionally. Overall, Landmark did a very good job in helping us out.

I have loved working with Landmark. They are honest and dependable. I called to get our locks changed and they got someone right out to us. I definitely recommend them.

When we purchased our new home in February and moved in the dishwasher wouldn't work after using it once. I got online to see if I could find the instruction manual to see if I was doing something wrong and it turned out that our dishwasher had a recall for the heating element but Maytag wouldn't let another company work on the portion of it. It actually ended up being the control panel that was fried as well. We turned to our home warranty Landmark and they got us the cost of a new control panel and ended up cutting us a check so that we could put it towards a new dishwasher and combine it with our rebate from Maytag for a new dishwasher. We were very happy with their help and suggestions.

I recently had to contact Landmark due to my central A/C going out. They sent ** of Anders Air out for the repair and I couldn't have been more pleased. ** was so thorough, he noticed my thermostat was going out as well as the evaporator coil was leaking freon. He was able to repair the leak and recharge the system along with replacing the thermostat and the system works great. ** is a very nice person of the highest integrity. I'm glad Landmark chose such a great company to represent their business.

Best and fast experience ever. Warranty company took my call on a Sunday evening because I was in a panic about water damage and helped me find the fastest plumber to get out and worked well with my situation. I was having a wedding at my home the next weekend. Highly recommend.

Landmark responds quickly and the vendors they've sent (for refrigerator, dishwasher, microwave, HVAC) have been top-notch.

I've had Landmark (LHW) for 2 years. Last week, my water heater didn't work and was replaced within 2 days of my initial call. Also, my washer is leaking, and the repairman was out within 3 days, just waiting on the part now for it to be fixed. The contractors LHW uses are very good. I chose LHW because of reviews, service call fee, and well and septic coverage available. I do recommend LHW to others.

I liked that Landmark offered better than the others. Claim submission was easy and the representative was very satisfactory, attentive to what we talked about, and did a good job. The technicians that came out have been thorough, detailed and friendly. Overall, it was a good experience that I have recommended them to other individuals who were looking for home warranties.

The original service provider assigned to us did not respond within the time promised. When we notified Landmark customer service, they immediately assigned another service provider who was great! Customer service & follow-up was wonderful.

I have had to do many repairs and replacements on this older house that I inherited as a foreclosure, and Landmark has always been great to deal with. The customer services reps are knowledgeable about what is covered under the warranty and they also have redirected me to parties they think are able to help even when something hasn't been covered.

Technicians highly knowledgeable and went above and beyond of what was required. Landmark was fantastic in authorizing repairs that wouldn't have been covered in other policies. I don't often feel this secure about my home.

We had our previous warranty provider for about 25 years and they just got more difficult to deal with. When we moved to where we are now, our assistant pastor's wife referred Landmark and it was a wonderful idea. The people were very nice and was prompt. It was an all around good experience. Submitting claim was very easy. Everybody is friendly.

Landmark was always very nice and their technicians are very qualified. Having them was very worth it because we've had several things go out on us in one year. We hadn't had these in other homes, but this particular time it was really good. They were a nice company to work with.

Our son-in-law had good things to say about Landmark, so we considered them when we’re buying a new home. Our realtor set it up. The claims process has been real easy, plus their claims rep has been very professional and efficient whenever I call. The technicians they've sent have all been very prompt and professional too. It’s the first year that we’ve been in this house and we really use Landmark a lot, so we’re glad we have it during this time. We’ll see if we’ll renew our coverage or not.

I am so happy with the contractor who came and replaced our water heater and one of our toilets. His hours were very convenient to our busy schedule. He was polite, and did a great job. Everything was cleaned up when he was finished. I will contact this company in the future for any plumbing needs.

I got Landmark when I first bought my home. The claims process was extremely easy and they have very professional claims representatives. They got what I needed to have done and everything got taken care of very quickly actually. I've been completely satisfied with Landmark, never been disappointed yet.

My real estate agent told me that Landmark does good business and he recommend it to all his clients, so I just went with them. They were very professional when we submitted a claim. They wanted to find out what was going on and then I got a call from the contractor right away. My issue was handled in a timely manner and my interaction with the technicians they sent out have been good. However there was one that's not so good. I got so worked up than I didn't need because they were trying to make an extra buck on it but I don't think it was Landmark's fault. Overall, Landmark is affordable, loyal, and diligent.

When I bought the house I Googled home warranty and picked Landmark since it had good consumer reviews. They're very friendly when I call to submit claims. The customer service is always really eager to help but I find that their contractors that they pick don't respond as fast as Landmark says they will. Landmark says that they should respond within full business hours but it's always been the next day or even two days after.

HVAC system failed... 4 specialists stated it needed replaced. Landmark will not replace it. Don't get fooled by the star rating. There are a lot of people that have rated Landmark a 1 star rating. There are a lot of people willing to share their stories. Don't buy a home warranty… It's a joke.