Landmark Home Warranty Reviews

I got Landmark Home Warranty when we moved. The people we deal from them have been pretty good, but the vendors that they send out are not. We've had a couple that came and I could tell they're not very experienced at what they're doing. They're either really slow to call or follow up to make the appointment. One of them was here literally for 10 minutes. He walked in, and said that I need an air conditioning company and to call somebody else but I think they will send a bill. If they do, I won't pay for it because he came at the end of the day and was two hours late. But the customer service from Landmark has been calling to follow up so that's good. I'm somewhat satisfied with them but sometimes, I choose to use somebody else because we thought it would be faster.

One of my Door springs was broke. The other worn out. They replaced one but refused to replace the second... HUGE Safety Issue! This door could come down on me or one of my family members at any time. They only fixed half of the problem -- with their Half-Assed Warranty. This company is notorious for fixing and re-fixing Home Warranty items that should have been replaced, and charging service calls time and time again, then denying replacement claims. I have had 2 contracts with this company, NO MORE! Fool me once "Shame on You"... "Fool me twice shame on me". Read the other reviews, my experience with these guys has been well chronicled in the other complaints. Steer clear of this shady company!

Bought a house this year and was pleased to know it came with a home warranty good for one year. On November 15th 2016 I called for service on my oven. Landmark sent out a service man the very next day, we were responsible to pay the $60 service fee. The service man told us our oven was not to be turned on for safety reasons. It has now been over a month and still we have no oven.

Landmark Home Warranty came with the house that I bought. So far, I have submitted three claims with them. A couple of them was all right. One was a problem and they were never able to resolve it. One of their contractors was not totally honest and charged me extra that he shouldn’t have. The claim was for my air conditioning system and the tech came out and fixed the leak. He came back to put Freon in and told me that he had to add extra, which was more than he was authorized to do. And then, he said I have to pay more, so I wrote him the check. A month later, the system started acting up again and they sent out another technician from a different company, and the guy had to take Freon out because the other guy put too much in. Because it was over a month, I had to pay another service fee. And then, I was told they were going to try to get the money that the first technician charged me, and they never did.

I was initially so excited to hear that my new home came with a wonderful one year warranty. That excitement quickly turned to irritation after their website wouldn't allow me to register my new account. This was followed by 30 minutes on hold and a transfer to some random salesperson's voicemail. Never received a call back from him. My request to have their automated system return my call never worked, either. Just to verify my account exists, then to possibly arrange for the rekey service on my locks was a complete failure. The following week, we had some electrical issues and problems with the oven. I miraculously reached a live person this time. Again, my excitement became irritation as the rep proceeded to tell me my issues did not qualify for coverage. Will I renew this "comprehensive" coverage once my year is up? Hahaha! NOPE.

I submitted a claim for our AC unit in June of 2016. This was a follow-up of an original claim where they came and checked everything to make sure it was working. When the technician came he said that the unit was 25+ years old, was not up to government standards and had years of animal urine on it. We purchased the house in August of 2015, so all of that was out of our control. The original technician told Landmark HW that the unit needed to be replaced. They sent out another technician from a different company roughly a month later. This 2nd technician told Landmark HW the same thing.

We contacted Landmark regarding an installed microwave with an error message on the digital read out, that beeped every 30 seconds unless unplugged. They sent a repair person, who upon inspection - said it had a bad board, and would have to be ordered. Landmark then contacted us saying they wanted our inspection report and it might not be covered since it's a pre-existing problem. We purchased this policy to cover just those types of possible issues. This is a new home for us, and though their Customer Service person is nice on the phone - this falls below our expectations of coverage.

After paying above standard pricing for several years, I have had nothing but bad communication with this company. This particular instance is not the first time I have had this issue. Most recently, I have called billing and a very kind woman in billing returned my call but referred me to renewals so I can review all of the current changes to the warranty as well as the price increase. After leaving several messages in renewals, I finally called and let them know how upset I was. STILL no call back!

Pool motor went out and Landmark sent their pool vendor; vendor sent pics and alleged a pool service tech turned on the backwash system and flooded the motor thus denied the claim. Two independent pool firms that I requested as other opinions (without mentioning the specifics - just tell me why the motor is not operable) strongly disagreed with the vendors assessment; one submitted in writing why this could not have happened based on the description of what the Landmark vendor stated.

I submitted a claim back in August to LM because my salt Cell was not working and not converting the salt to Chlorine. LM sent one of their contractors who came, checked the cell and advised that there was a problem with the cell but he fixed it and everything is working now. 3 months later I noticed that the same issue is happening again and there is no chlorine in the pool, so I called LM again and filed a new claim for the very same issue. This time LM sent a different contractor, whose diagnosis this time was that there is a broken blade inside the cell due to Calcium Build-up and that happened because the cell was not cleaned/maintained and in this case the warranty is voided.

The seller of my house provided Landmark Home warranty. Part of the agreement was that they were to pay for the first year of a home warranty, and they went with Landmark. I used it until recently to see what was going on with one of my furnaces. I called to set up a tune-up for my heating unit, and then the rep said it needed to be in working order to happen. They worked when I bought the house, and I haven't used them. Someone told me to test them, and when I did fire them up about a week and a half ago, the fan in one of them wasn't kicking on like it should. At first, I was just curious of what was going on because I know a little bit about AC and heating. The fan kicked on with the AC but not with the heater, so I knew something was wrong, possibly with the capacitor.

We had a problem with the heater here in our home. It seemed as though it was not working so I pulled up the file that we had for Landmark Home Warranty then I called the number. A person answered the phone and said the company would help us and get right on it. Then they kept me on the phone and were able to make contact with a contractor that would come and look at the heater.

I recently purchased a home and my realtor chose landmark as my home warranty. UPON moving in I used them to have the locks re-keyed and exterminated. After being in the home for less than 30 days my heats stopped working so I called landmark and asked if I could choose someone local and was told no, that I only had 1 company that they chose for me to come out and make repairs. After tech came out, he stated that the repairs were over $1000 and that landmark staTed they would pay for parts and labor but I had to pay for freon.

I've had a really good experience with Landmark. It's been awesome and I've never had a problem. They have been really fast all the time. The process is really easy. I just call them and they submit the claim. The reps were really professional.

Whenever I closed my home, my realtor would recommend Landmark Home Warranty. It was part of the deal. Their claims process is a little confusing because there are several paths, either by phone or by email so I don't know which one is best or works best for me, but the customer service reps are always very attentive. With the first ones I submitted, my claims bounced around between a few different reps. I contacted them at different hours and there were different people so a mobile app or something would make it very easy for me to manage and see which would have been more helpful.

I liked Landmark Home Warranty's service. It’s affordable and they're very easy to submit a claim to, as I can just call or do it online. I never had a problem with them until recently. The day after Thanksgiving, my water heater crashed, burned, and busted open. Immediately, I called Landmark and told them what happened. They gave me a name of a plumber and I tried calling the day after Thanksgiving, so it wasn't a holiday, but I kept getting a voicemail saying that they're open from Monday to Friday, 8:00 to 6:00. It didn't say that they were closed for the holiday weekend, so I thought that they were working. I tried to call their emergency number, and there was no answer too.

I purchased my home in May of 2015 and have extended my home warranty even after the initial year. I have 2 units in my house, one downstairs and one upstairs. My AC unit in the attic started leaking through the ceiling and I felt the downstairs unit was not cooling properly. So on October 19, I called Landmark to come take a look at both units. They sent a repairman who reported that he couldn't possibly do anything to repair it, and that it needed to be replaced.

I chose Landmark as my home warranty provider as part of the closing process on my new house. I have completed my first claim with them and am beyond happy. I submitted the claim on a Sunday afternoon and received a response within 30 minutes (this was not marked as an emergency claim) with the next steps in the process, the repairman's contact information, and the service fee amount. I set up the appointment on Monday for service on Tuesday. The service company was very easy to work with, timely, and friendly. I couldn't be more happy with Landmark!

We got a house in March and we signed up for a year-long warranty. Our real estate agent takes care of the first year and she gave us a couple of options. We looked at several and picked Landmark. It covered everything and cost-wise, it was somewhere in the middle and was very reasonable for first-time buyers. It was very easy filing a claim and everything was online. We had plumbing problems and after we submitted the claim, we got a call immediately from the plumber. The people were class acts, were easy to work with and they fixed everything we needed quickly. Based on that experience, we’ll look at renewing Landmark year to year.

Our realtor was the one that got us set up with Landmark and it was all taken care of when we purchased the house. And so far, I've done two different claims with them. The first time was for a minor issue and it wasn't a big deal. The second time, we have a couple issues with miscommunication between what Landmark had on file and what we actually had going on.

I've only used Landmark Home Warranty twice. One was for the rekeying which was 60 bucks and the last was for a fan which was part of the coverage. The service is high, but I'm not into paying for the stuff.

Always had great service through Landmark. Renewed my contract for another year. Definitely recommend, the Deluxe Warranty covers all my appliances. Had a leaking water heater. Service tech came out, said it was internal so they replaced the water heater. Would have cost me $1500 to replace but it was covered so that right there was worth the cost of the warranty. Very happy and pleased. Thank you.

We had a preseason check-up for our furnace and during the process the Tech found a part was failing less than 50% capacity remaining. He advised me to contact Landmark to get auth to replace. When contacted the rep Brandy declined because the part had not completely stopped working, even though it was less than 50 % capacity. I called back and request a supervisor, while on hold for 30 minutes I auth the rep to repair and paid for the service.

We bought a pre-owned home so Landmark was selected for us. We have heard that Landmark covered some things that the other provider does not so it was a simple choice. Claims processing was easy. The way that they follow up with me had been a good experience. We had one issue and that was a little bit disappointing, but they were customer service-oriented nonetheless.

Landmark Home Warranty came with the house we bought. The seller bought it. Submitting a claim with them was easy and the claims representative was very good. I would recommended them to other people.

When I purchased my house, my real estate agent supplied the home warranty from Landmark at no cost to me. The first year I had the house, I had no claims. So when it came to renewal, everything in the house was covered and then I had to use the home warranty twice this year since I've renewed it. Submission of the claim was just a phone call and it was very easy. Landmark took my information and they contacted a subcontractor in the area to do the work. The subcontractor called me, made an appointment, came out and did the work. In my first experience, I found the problem on a Friday afternoon but couldn't get it fixed till Tuesday. It wasn't the fault of the warranty people - it was just a long holiday weekend. The second time I needed the home warranty, I called that morning, had a service representative came up and repaired the problem that same afternoon.

The house that we bought was already under Landmark and part of our deal with the previous owner was that they would provide a one-year home warranty with the house. I've had a few technicians come out to look at our AC unit and most of them have been good to work with. However, the last company was not a very good one and we had a lot of trouble with them. They were the worst. We’ve also had two different companies come out to look at the pool pump. One of them, Supreme Pools, was really good. We’ve asked for them for return trips and they’ve always been excellent.

Landmark Home Warranty was recommended when we bought our house about two years ago, but it was quite difficult to submit a claim to them. Earlier in the year when it was summertime, we tried to get our AC unit fixed and it was recommended by Landmark to get the coils fixed first, which was about a $100, just to find out that the whole unit needed to be replaced. So, the $60 new unit cost is worse than $1,100 coils that didn't do anything for the system. It's been difficult dealing with them. They recommend something that cost us a lot more money, and it's just been problematic.

We have been so, so happy with Landmark Home Warranty which we got thru our realtor. Landmark's claims process is awesome. We’ve used them a few times and they are so easy and just really on their game. I would recommend them.

There was a one-year home warranty from Landmark that was part of the deal when I bought my house. Submitting a claim was easy. I just call them and say, “Hey, here’s what’s going on.” However, getting scheduled was tough because they were so busy. We’re in Arizona and there’s only so many people that can do certain things and their guy was busy as a one-legged man in a butt kicking contest. It took me almost five days to get him to come to the house because my schedule didn’t match his, but we worked that out. Once they came in, they had to order the parts and make sure that it was gonna be covered. They eventually found it was covered and ordered the part. Then they came in and fixed it. They did what they said they were gonna do.

Submitting a claim to Landmark was easy. I just call and tell them what's going on. The only problem was we're out here in Arizona and there's only so many people that can do certain things and the guy who can is busy as a one-legged man in a butt-kicking contest. So it took almost five days to get him to come to the house because my schedule didn't match his. I'm a teacher and I can’t just take off a day, but we were able to work that out. When he and his crew came in, they had to order the parts. They made sure that was gonna be covered, and it was. Then they ordered the part, came in and fixed the issue. They did exactly what they said they were gonna do.

We bought a home and our realtor had the previous owner take out Landmark Home Warranty for us. Everyone was very nice when we submitted a claim. We were having problems with the air conditioning and the guys that came out were very good and tried to fix whatever they could. However, we ended up getting a new unit and the guys turned up right on time and installed it. We had a great experience and would definitely recommend Landmark Home Warranty.

Do not use! Landmark did not cover the heater replacement that was outlined and should have been coverable on their contract. The company they used was a long ways away and consequently didn't get around to even taking a look at the heater for a month. We had to live in a cold house (October) for a month for their company to tell us they wouldn't pay to replace it. Now we have to pay around 4k for something Landmark should have covered. Would not recommend!

My friend has Landmark Home Warranty and she said they were a good company to go with, so I went with them as well. I filed my most recent claim a month ago. My thermostat was hanging up on 80 degrees and wouldn't get any cooler. The contractors were on time. A new part or two was installed and it got fixed. Everything went smoothly and the air-conditioning is fine since. We’re very happy with Landmark.

Submitting a claim to Landmark Home Warranty was pretty easy and straightforward. However, their online portal is horrible and cumbersome. I call them as it’s easier to get somebody on the phone, explain the situation and let them get it in the right bucket. Then mostly, I have my reference by the time I get off the phone. I hang that pole up, turn around and call the technician at that point. Air Zone’s been out a couple of times to deal with my AC unit and they sent the same guy both times. He’s been pretty good. I'm generally pleased with Landmark. They haven’t irritated me yet so I'll keep them.

I own a mother/daughter home. I have two full kitchens so two of every appliance, including refrigerators, washers, dryers etc. except only one furnace/AC unit. I pay $69.58/month that covers all of it. I pay only $60 per claim, which is paid directly to the vendor doing the repairing. That's it. $60 no matter how long or how many visits it takes to correct the problem. I recently had a problem with a refrigerator and, after two visits to replace parts, the appliance was deemed unrepairable and Landmark sent me a check to buy a new refrigerator. You can't beat that. I would recommend Landmark Home Warranty to anyone who owns a home.

We have opened several tickets with this company since purchasing our home in Dec 2015. Plumbing, cooktop, fridge, swamp cooler, furnace tune-up and water heater. Every single time our experience with them has been a hassle and a headache. Last week we called for a pre-season tune up. We got the technician scheduled and the next day asked if we could also have them check on the water heater (of course paying the add'l $60 "because it's a separate system") because it was doing this popcorn popping sound. So we opened the 2nd ticket to have them service the water heater also. The technician comes out, checks and cleans the furnace and finds that the control board needs to be replaced. Then looks at the water heater, tells us it's over 13 years old, they are not built to run longer than 10 years, that it's not pressurized correctly, it's a huge safety hazard that could explode and should be replaced ASAP.

Landmark Home Warranty is the second home warranty company I’ve worked with. I previously had a different provider but they were terrible. They were impossible to work with. There was a number of experiences with them which were all disasters. I was very skeptical coming into this interaction with Landmark but I was extremely happy. It was a totally 180 different experience working with Landmark. Submitting a claim was about as straightforward as I could possibly hope for. I had a plumber out here and he was awesome and very professional. He explained what he was doing. He was prompt and he communicated well.

BUYERS BEWARE! I am a Realtor and have been using American home Shield warranty for all of my clients since before I can remember. I wanted to give Landmark a try but didn't want to referred a company that I have never used before. I waited until I purchased my own home to try a new home warranty company out. Three days after I purchased my home and went with Landmark, my A/C motor completely broke. My air condition shut down!! The temperature outside was pushing 104.

I filed my claim electronically after I had called an hour earlier. LHW email right away and I followed up with the provided plumber who also moved quickly to schedule me. LHW communicated with me via email to ensure the process was working as it was supposed to. I received post work emails to ensure my satisfaction with the work performed. I was very satisfied with the amount of communication from LHW. I do recommend you file your claim electronically via their website.

Great service, Great Contractor! He called and made an appointment to come do the repairs exactly when I was told he would, he was very flexible so that I could meet him when I was off work. Repairs were done and everything is in working order to my satisfaction. I would recommend this plumber!

I will just copy and paste what I sent to the company as my complaint. In short, they brought a contractor out to look at a problem on the fridge from an issue they later tell us is not covered when we told them on the phone the exact issue with the fridge. They then send us an approval email to send someone out to do the work. They do not answer the voicemails and dodge our calls until they know we are not giving up, then finally tell us the work is not approved. When we try to cancel, they want to charge us a cancellation fee (after only two weeks of coverage), as well as charge us for two months of service (again, after only two weeks of coverage). Please use Old Home Republic. They were a great company to work with. We bought this coverage because it had an Advantage Plan to cover Refrigerators. At least, we were told it did...

Landmark Home Warranty looked like it covered all the basics that we needed. My experience in submitting a claim has been great. I used to do it over the phone but I do it online now. Their technicians have been good to us except one that we didn’t really care for but overall, they do a good job. For the price, they cover a decent amount of things in the home.

My realtor purchased a home warranty for me when I recently purchased a home. The air conditioner fan motor went out during record temperatures in Southern AZ. They gave me the name of a company that could come out and look at the problem... The problem was the company couldn't come out for 3 WEEKS!!! With daily temperatures above 110 DEGREES. Unacceptable!!!

When I filed a claim, Landmark Home Warranty got the job done. Their reps were quick and polite and the technicians have been good. Everybody was helpful.

I opened a claim due to a leaking under my sink every time I turn on the food disposal. The contractor came here and in 2 minutes said the seal was broke, charged me $60 fee and promised to come back after with the parts. Later the same day Landmark denied my claim saying it was caused by improper use. I immediately talked with the contractor and he told he NEVER told them it was improper use. He confirmed there is NO way to say it was improper use or not. Then I am assuming Landmark made that up just not to cover the fixing. I am out of $60 and still have the leaking.

My daughter recommended Landmark Home Warranty and it's easy submitting a claim to them. Everything’s been professionally good except for one plumbing company at my daughter’s out in Gunter, Texas. Landmark's not using them anymore but that was a disaster for about three months. Nevertheless, I would definitely recommend Landmark.

I have had a great experience with Landmark Home Warranty. We have purchased our home in April and chose Landmark. We live out in the country and the things they had to offer were exactly what we needed. We have used Landmark for pest control, refrigerator repairs and garbage disposal replacement. Seems to be because of how far out we live (middle of nowhere) they have a difficult time finding contractors who are willing to come and service us. But they find someone quickly and they have been the nicest, going above and beyond, contractors I have ever experienced.

Landmark Home Warranty is the warranty that the previous homeowners had when I bought my home. I have submitted claims to them and they were fairly easy to contact and very easy to deal with. The people contacting me that they deal with wasn’t, though. The resolution didn't happen real quickly. Nevertheless, it's been a good experience with Landmark. It's been twice that I’ve had people come over and they were really nice and very professional.

I've been using Landmark Home Warranty for eight months now. My realtor suggested it to me. It was really easy to file a claim to them. I did it online and they sent me the dispatch order for the service company. They went out there, did the evaluation of the appliance and they decided that they won’t fix it so they replaced it. The experience was really, really easy on me. It’s what I was expecting.

Landmark had a worker to my home fixing my leaking hot water heater within hours of my claim! My representative, Karen ** put my worries to rest and was very helpful with the process. Thanks Landmark!!

Our experience in submitting a claim with Landmark Home Warranty has been very good. We have no complaints at all. Our experience with the technicians were generally very good, too. We have sorted out a few things down to some people we prefer to others. Overall, we’re happy with Landmark.

Landmark Home Warranty is great. When we bought our house, the people that we bought it from gave us a home warranty from Landmark and we just kept it going. I submit my claim over the phone and their representatives were wonderful. We've only had one claim and that is to fix our microwave, garbage disposal, and our refrigerator. The technicians have been great. They come down and do everything they're supposed to. I have called Landmark a couple of times to see if we could get an upgrade on our plan. Every time I call, they say they're gonna have somebody contact me or transfer me to that department and I'll be darned if anybody ever returns the call or contacts me in any way. That's the only complaint I have. I would and have recommended them to my family and to our friends.

After filing a claim because our ceiling fan/light fixture spontaneously fell from the ceiling. Landmark sent out a contractor (I paid the service fee). They now refuse to replace the ceiling fan/light fixture with one in accordance with the contract which states it will be comparable in features, capacity and efficiency. The exact one is avail at Home Depot with the extension pole avail also. They want to replace it with a fan of different color WITHOUT lights or give us $120 that should cover a fan/light and the labor. The fan/light and extension pole totals $263.98, and then I would be responsible for labor. Then they offered we could use their contractor and us pay for a "2nd man" since it will be a 2 person job - at a rate of $125/hour.

I had Landmark last year. They usually respond right away and everything has been taken care of. I'd recommend Landmark.

Horrible customer service, lack of concern for a working family, waste of time and lack of acknowledging what is actually listed in the contract! We renewed our contract in June 2016 as we were just about to come up on our first year of being in the home. The AC was inspected July 2015 and serviced before closing on the house. We renewed our contract in hopes that when a big unknown fix arose, we could handle it by making sure we were covered. WRONG! First problem appliance (premium package purchased) and here is what happened.

I've had Landmark Home Warranty since May. They were very cooperative and punctual on when they said they were gonna do it. When I filed a claim, the contractor got in touch with me in a couple of hours. When he came, he was very good and knew his job very well. It took three tries but we got it fixed.

My experience with this company is described below in this word-for-word copy of what I wrote to Landmark Home Warranty in their internal survey to me. That was almost 3 weeks ago (9/1/16), and I have heard absolutely nothing from them about it, which indicates what the company truly stands for. Sadly, I would never recommend this company to anyone.

Greetings from a distressed Landmark Warranty holder: I'll keep it short. My AC hasn't been working since over a month now and it's Summer in Texas. The following is a list of people from Landmark I spoke to requesting for help: Tyler ** (Claims Manager), Jeena **, Kyla, Cindy, Brenda, Monica, Brittany, Alexa, Kenley, McKenzie (Claims Manager), Sophia, Olivia, Christina. I can write a book on what happened during these calls. But let me just say that my AC is STILL NOT working as I write this review. :) I rest my case.

I have been pleased with my home warranty purchased as a 1st time home owner with existing appliances in the sale. Landmark has been good about most everything. There was one claim that was denied because of "wear and tear" but all others have been serviced. I would recommend them.

On 6/10/16 I placed a claim for the water heater as my home no longer had hot water. When the claim representative notified me that MBP Heating was the contractor I immediately requested a new contractor because I had a bad experience with this company before. The claims representative stated that she would have to submit a request to get contractor switched. On 6/12/16 I received a call from MBP Heating advising me that they would servicing my repair concern. So I called Landmark HW and the claims representative advised me that they have to choose the contractor that appears on the screen. So I made the appointment with MBP Heating to come to my home on 6/13/16. The arrival window was 12PM-4PM. The technician arrived late at 4:45PM. The technician made a diagnosis that my water heater needed to be replaced. The technician stated he would notify Landmark Home warranty so they could order a replacement.

I have been using Landmark for approximately 3 months and have filed 2 claims. The first experience was for a tankless hot water heater that is going out. They sent out plumbers several times, none of whom had exactly zero experience working on a system like ours (one guy actually asked me if I had the manual). Finally, they decided that they need to flush the system. This of course was an expensive, non-covered, and potentially harmful diagnosis (validated by two other experts I hired) and was totally unrelated to the problem and the error code that was being presented. It felt like I had a flat tire and they were telling me I need to spend $250 to clean out my glove box before they would provide additional assistance. This hot water heater issue is still not resolved, my children still have to take cold showers and Landmark takes a long time to respond to any inquiry unless it is to deny a claim. Which brings me to my second issue with them.

We have had a great experience with Landmark Home Warranty. They were recommended for having great service and being honest, and I have found that to be true. They always respond quickly to my requests and are able to solve my problems with little trouble.

Landmark Home Warranty was our realtor's recommendation and it came purchased through our mortgage. The technician we had for our air conditioner was superb. He came sooner than I thought, and he did a very good job. We didn't even have to wait a week, which was amazing. The day he was coming back to install the new motor on the air conditioner was the day his daughter was graduating but he made a special effort to get here early in the morning before the graduation to make sure that our air conditioner was working.

I own my home and my kids own their homes too and I have a few rental properties also. When we purchased one of our properties over 2 years ago, we purchased a home warranty from Landmark Home Warranty company. I never had any claims in the 2 years I was with this company but a few months before it was time to renew the policy the A/C unit stopped working while I was out of town and my daughter called to let me know. I told her to call someone to fix it and keep the receipt and I will send it to the warranty company.

Our A/C condenser and coil failed, so we called Landmark Home Warranty. They covered the claim and sent out a contract company they chose to do the work. We discussed the repairs and the out of pocket cost and agreed to the terms. We thought we had found a trustable contractor thanks to Landmark Home Warranty. Coming up on winter we had our annual furnace inspection through the same contractor. We receive a call from Landmark Home Warranty that the contractor submitted pictures off of the internet they found and not actual photos of our furnace stating the furnace had cracks in it. Landmark Home Warranty removed the contractor and sent me a new one to deal with our furnace.

We purchased a warranty almost 1 year ago. We have had a couple of items that needed to be repaired. We had a bathtub that leaked, and a hot tub that leaked. In both cases the company sent out a 'technician' that was armed with a camera instead of tools. The 'technician' was there to take pictures in order to prove that Landmark Home Warranty should not have to fix the leaks. In the entire year, nothing has been fixed, although we have put a lot of time and energy into getting the items fixed by Landmark Home Warranty. I have been receiving emails to encourage me to sign up for another year of warranty. They have put more effort into trying to weasel another year of warranty money out of me than they ever put into fixing anything that was broken. DO NOT WASTE YOUR MONEY. They are in it to COLLECT MONEY and HAVE NO INTENTION of FIXING ANYTHING.

When my son bought his first house, my realtor suggested Landmark - they offered more options. Originally, I haven't had any problems, but lately, some of their service contractors are not well qualified. In particular, one of their air conditioning people that came out did poor service and I had to keep calling them back and then they would lie about doing things. I said, "Excuse me, did you not put this on the furnace unit?" One of their air conditioning people said that they did. And, they cracked my drain pan and denied it. There was nothing wrong until a contractor came in and opened up the unit to fix another problem. And then immediately, after they closed that up, I feel air coming out of the unit and it was dripping water.

It took just one simple phone call to Landmark Home Warranty. Their staff was courteous and attentive. I was given the repair company information. I called the repair company and set up an appointment convenient to my schedule and within two days the repair was complete! I wish all service requests with other service industries were this simple and easy!

Landmark home warranty was very friendly and helpful and were quick to respond to any questions. They are also really good at making sure that the contractor contacts you and they even check to make sure that everything goes exactly how you wanted it. Only used them twice but both times were great. Definitely would recommend to anybody. Great job!!!

So far, our experience when submitting a claim with Landmark has been tremendous. We once took advantage of their re-key service and that went very well. And then we had them come out to take care of an air conditioning issue, and that went very well, too. I just called them and told them what the problem was. They made sure it was covered, and then they told me who was gonna call me to schedule the appointment. They tried to schedule it first but they couldn't reach them. So they told me exactly who was gonna be calling me instead and they sent me the contact information in case the contractors did not. The technicians who came have been very friendly, very respectful and have done their job well. Landmark has been great so far. They've done exactly what they said they would do.

My service with this company has been so atrocious that I cannot believe they get good ratings from anyone. Nor can I believe that anyone from Landmark visits this page to make good on everything this company neglects when doing business with customers. I have gotten the runaround beyond all belief... no fewer than 5 people have been involved in a claim, and I need to start at 0 with each of them. They let a lot of time pass between communications, then threaten to close the claim if you do not respond on their timetable.

When I moved into my home, my dishwasher would start and run. It no longer starts and runs, yet Landmark refuses to repair it. To add insult to injury, I have been charged a non-refundable $70 for a diagnosis that would lead to a denial of the claim. Their reasoning: the previous homeowner had issues with the dishwasher, which were revealed AFTER the purchase of the home, which were easily resolved by unplugging the unit and plugging it back in -- a workaround that was no longer effective at the time I filed the claim.

So easy to work with. Professional, friendly, competent customer service representatives. Landmark also works with excellent contractors to get the work completed.

I've had two experiences with Landmark. I had one guy fix a cooktop in the kitchen and he never called back. I kept calling him but his mailbox was full and it couldn't take any more messages. So, I had to call Landmark and tell them about that company. A couple of days later, the service guy called me back. Then, I had a plumbing company come recently, and the plumber did the work, but I knew what he did wouldn't last. It was cheaper for the company to repair it the way he did but it didn't work and it leaked. So I had to call the company back and told them to put in new parts. The plumber came back quickly and fixed it the next day. He was just probably following company policy, and even said that he should've replaced it the first time. So, that wasn't Landmark's fault.

We used other providers in the past and as a realtor, my husband would purchase home warranties for his clients. We were always disappointed because our clients would call and say their dishwasher or washing machine broke and their warranty wouldn't fix it. So, we stopped giving them out. We gave a credit to the homeowner instead rather than pay for a home warranty. That went on a few years and then my husband came home with Landmark and I said we should try it. We'd buy if it worked out and we wouldn't if it didn't, but we've been pleasantly surprised.

Contacted Landmark through email and had a response within 2 hours with the contact name and phone number of a repairman close to me. Repairman contacted me and my dishwasher was fixed 6 hours later. I am so impressed with the quick and professional response that I received. I would recommend Landmark Home Warranty to everyone.

I bought a new house Nov 2015. I have had to use my warranty twice. My AC went out and the contractor came on a Sunday and replaced my AC motor. I have been very pleased with the customer service and correspondence I have received from Landmark and the timely response and work done by their contractors. So far are great experience.

Landmark has an easy to understand form to submit claims. I was able to make a claim in less than 5 minutes, then within a few hours I had the name and phone number of the contractor that was going to come and service my house. The plumber was excellent, showed up exactly when he said he would, and quickly resolved the problem and answered any questions that I had.

Landmark Home Warranty was offered to me through a mortgage company. They did really well on a claim I filed. Our microwave fan would not go off so we had to unplug and plug it every time we wanted to use it. It was pretty easy to submit the claim to Landmark. They got somebody right away and that person then called me. The contractor sent me text to let me know when they were coming. There was a part that had gone out in the microwave so the contractor ordered the part. He came back the next week, put it all together, and the microwave works just fine now.

Job was done in a professional and timely way.

After waiting on hold for almost 2 hours and being disconnected only to call again to hear, "How can I make your day better? You've been on hold for almost 2 hours, well, maybe it's because it's Sunday, but we are open 24 hours and haven't had many calls so I don't know what to tell you. And by the way, this isn't classified as an emergency because extreme temps are 100°+ for 24 hours; someone from RLC Service should contact you Monday by 1:00, but if not you should maybe try calling because the contractors are busy on Mondays. Oh and by the way, the disregard the emails we sent you, they were both worded incorrectly."

Landmark has excellent customer service. I feel like they have a sense of urgency and really care about my needs. I'm happy with their service.

I have been a Landmark Home Warranty customer for nearly three years and have had satisfactory experiences when engaging them to request repairs to my rental property. Recently, the air conditioner stopped working and my tenants contacted Landmark to provide assistance. The company that was dispatched delayed their response for three days and only provided a phone number and email address as contact information. The tenants called the number that went directly to voicemail with a full inbox and the email address did not provoke any response by the company. After contacting Landmark, which is nearly impossible by the amount of hold time that is required to speak with someone, I was assured that the company dispatched would take care of the issue.

I have home warranties on three properties with Landmark for which I have received excellent service.

We were Landmark Home Warranty customers and our AC broke down in April 2016. When the Landmark hired contractor came to my home, he claimed that the 5 ton unit was an improper install due to the unit not being the correct size for my home. In his report which I've obtained from their customer service, he claimed that my home was only 1300 sq ft, which was completely FALSE. My home was remodeled by the previous owner and now is 1700 sq ft., which according to multiple other licensed contractors I hired for a second opinion was fine for the house. The standard for a hot place like Phoenix (according to every local contractor I've called) is 400 sq feet per ton, and after looking at the layout, number of large windows, insulation, and other factors of my home a 5 ton is easily determined by the contractors as a proper install.

I have been a Landmark Home Warranty customer for almost three years now and my experience this month was an eye opener. For one of my rental properties the AC unit stopped working and when I tried to escalate my claim after submitting it online the phones weren't working and it took me over an hour and a half to finally get through. Once I reported the situation I was told the soonest a technician could come out would be 72 hours later. I emphasized that the temperatures were extremely high (in the 90's) and that my tenant was pregnant and had a toddler and they could not stay in the home under those conditions. I said I understood from the contract that the AC unit issue should be an emergency.

I have no problems submitting my claims with Landmark and the technicians are really good. Landmark is easy to work with and they are recommendable.

I had a blocked sewer line and toilets not flushing. I called Landmark Home Warranty. Casey answered quickly and sent Layne's Professional Services. They were prompt and very courteous and worked quickly. I really appreciate having Landmark.

I retired to the middle of nowhere and getting a repair person to even consider coming out is difficult, so I leave that Landmark Home Warranty!

We bought an older home one year ago. We had never bought a home warranty in our previous homes, but this home came with one. Since our home is 13 years old, it is about the time that things start to wear out and need to be repaired or replaced. They are courteous and helpful on the phone. You actually get to talk to a human being and not an automated system which is a plus! Some of the repair people that have come out to do work have not shown up and sometimes do a subpar job. Most have been good. We have discovered that you can request certain repair people that do a great job so that makes me happy! Landmark provides a great service!

This is our second year with Landmark. So far we have been pleased with the company. Customer service is good, and response time is pretty quick. The vendors sent to us are knowledgeable and efficient. We have had fridge, AC, faucet repairs, and each time the job was done right.

We've used Landmark for the past year and have been very happy with the service we have received. They are always quick to respond and take care of our needs and questions. One night I texted our agent at 10 pm with a quick question expecting him to respond in the morning, but he got back to me that night and was able to resolve our concern. They've truly been awesome to work with.

We decided to have home warranty and we found Landmark was the best one available. Submitting a claim with them is not a problem and their representatives were very nice. Their technician who came in our house was great. I really like it, and I will renew with them this next month.

Delay is common in repairing air conditioning in Texas in summer. I opened the ticket on Saturday and then no one called me until I called them back on Monday and left a voicemail. The contractor called me back in the afternoon and told me the earliest time is Friday, which is five days after that so I called and rescheduled. I always get inexperienced technicians and most of them drive an open, bad truck with no uniform on sometimes. There was some Freon-charge equipment and they are expecting re-charge of Freon will take care of this when it’s not the case. That’s the vendors’ processing.

Landmark Home is a bit cheaper than others and they offer more warranty coverage. Most of the time, claim submission is fine. The reps are very friendly and fast, and everything gets answered. Most of the technicians are well too and they know what to do. However, when it comes to HVACs, some of them lacks knowledge and I have to wait at least four days. I also had three incidents where they were never able to fix it from the first time and they had to bring another company to find out what's wrong with it. But overall, it's great and I recommend it for everyone. They do their job fast and well.

We went with Landmark Home Warranty because of their price and our experience when submitting a claim with them has been good. However, sometimes there's a disconnect with a local provider. But, they do follow ups to check them to ensure that everything happened the way it's supposed to and the claim has been addressed. Other than that, the technicians they usually send are really good and their service, overall, was really good too.

Everything was great and easy, and everybody was nice when my wife filed a claim with Landmark. Plus, the technicians were great, and the repairs were outstanding. Landmark is efficient and adequate.

I was very pleased with how quickly my plumbing repairs were done, and they did not appear to exaggerate the issue or try to tell me the repairs were not covered by warranty.

When we bought our house, the seller picked Landmark Home Warranty. This is our first year with them. I usually submit a claim with them over the phone. Their reps over the phone and the technician they sent were good, and I would recommend them to a friend.

If I could give 0 stars I would. I own a real estate team and property management company in Phoenix, AZ. I have a client who purchased a $975 home warranty from Landmark Home Warranty in January 2016. The first claim they ever filed was in June. It took over 24 hours to even get a call from Landmark. 4 days to schedule with the vendor. After hours on the phone Landmark allowed us to have our own vendor visit the property and gave them a laundry list of items that were needing to be corrected. They then wanted their own person to go back out which was another few days. The vendor Landmark sent to the property told me that he would never make the repairs to his own unit, given the age, as the unit will likely break again very soon and needed to be replaced.

Landmark Home Warranty was incorporated in the house that we bought. Submitting a claim with them is very easy. The technicians that come to our home were great.

I've been a Landmark Home Warranty policy holder since May. We filed a claim online for two items, a leaky sink and the water softener, but the contractor said the leaky sink was not covered, which I think it should. The technician contacted me the next day after I filed the claim but he couldn’t come out for a week’s time, which was okay because it wasn’t an emergency. The first time he came out, he looked to see what was wrong, and said he'd get the part and call me. He told me that the sink was not under warranty. He repaired it but not through the warranty, so we paid him almost $200. I called the Landmark rep and he said it should've been covered. He wants me to send him a copy of what I have which I will get to it in the next day or two. They repaired the water softener but did not explain how to it works. We were not home then so we don’t really think it's still working.

I've researched about home warranty companies on the internet and discovered that Landmark has good reviews compared to others so I ended up with them. Their claim process was easy. I've got 5-6 policies with them and they've covered 95 percent of all the issues that I've ever had and the ones that they didn't cover were clearly stated in their policy. My interaction with their technicians were all positive. They came on time and did their work and if there's an issue, they came right back up.

I am a property manager, one of the largest in the Southern Utah area. For years I have referred Landmark, not only to new owners with rental properties, but friends and family -- NO MORE. This summer we have learned the hard way, that Landmark does not offer the service my owners and renters deserve. We had a air conditioner go out on a home and was dispatched to Landmark on the 13th of July. Today is the 27th, and we are told the part for the air conditioner will still be another 5-7 day, making it three weeks that my tenants have had no AC with temperatures reaching over 110 degrees. Not acceptable!

Our real estate broker listed Landmark for our home warranty because we were buying a house. I used to be with another company but I gave up on it because it really wasn't paying off and they weren't very reliable. Landmark was a lot different than my previous home warranty provider. They've made me a believer in home warranties again. We just renewed last month our policy with them which we had for about over a year now. The staff were very professional and they follow up. We're in the middle of a pretty big problem right now trying to get an HVAC part for an older unit and it's been a heck of a deal trying to get the darn thing, but Landmark staff have really jumped through hoops trying to make things happen.

I chose Landmark Home Warranty because of the recommendations of people who are using it as well as everything that the warranty covered. I submitted claims both by phone and online. It was real easy to contact anybody and my emails were answered right away, too. Their technicians all seemed experienced and we were really happy with the work that was done.

We love having Landmark as our home warranty provider. When I call, I always get somebody. Sometimes, it takes a couple of days for a technician to contact me, which is understandable since I live in a smaller town. We love the customer service, which is the best thing about them. I love the callback about how everything went. Landmark itself is great. There are some of their contractors that I don't want to work with. I let Landmark know, and they find me another contractor that is under them. That's exceptional service.

I did some research and I was told that Landmark has the best service from some of my friends. I got Landmark from my Realtor when I had the option to pick a home warranty. When I found out that my mom's AC was not working, I called the home warranty and talked to someone who sounded really nice and knowledgeable. He was very professional and understanding, and helped me set up the appointment. Within a few hours, the serviceman called back and made the appointment with me. He arrived on time, fixed the problem and all we had to pay was the $60 copay. So our problem was solved and I'm really pleased.

I had a refrigerator issue and a AC issue within a 2 week period and cannot be happier with both services. My fridge issue was freezing my fridge side food on all shelves. The tech was VERY thorough and made sure that the new parts and the connected existing parts to the new worked as expected before leaving.. Very good and thorough checks... The AC went out one night and Landmark found a company as local as possible to be able to come out look at the unit the next day.. The issue was a contactor that got fried. Easy replacement but the fact the contractors was able to come out that day was extremely great. Good thing as we are in mid summer and 100 degree days right now. I cannot be more happy with Landmark and plan on referring them and staying with them. I have had 2 other Home warranty providers but not as good as Landmark. I'm extremely happy with Landmark Home Warranty and completely recommend them.

Landmark had a good price and the features I wanted. Submitting a claim was easy and quick. The last time I submitted a claim was for an air conditioner. They originally told me it would be two weeks before they could have a contractor out to take a look at it which was frustrating. I called my Landmark agent directly, they made some phone calls and got somebody out there within a couple days. Without that personal contact, it would have been tough to get the business that I needed. The tech who came showed up on time and was quick. My renters there said he was good.

Request repair to cover leaking in showerhead. Landmark sent their contractor to work on the leak, replacing the shower cartridge. But contractor broke the pipe and demanded additional $485 to repair the pipe or else the whole house no water at 7:30pm. Landmark authorized the shower cartridge repair, but when the tech broke the pipe at 7:30pm, we were unable to get authorization as claim manager's hours were from 8am to 6pm. Could not afford whole house no water cooking or flushing toilets. Had to pay out of pocket. Plus l have the NO FAULT policy. Contractor said he had to get paid first before proceed and said I could get reimbursement from Landmark. While contacting the claim manager today, was told that Landmark would not reimburse the $485. Very disappointed with the company.

We purchased our home warranty almost a year ago, now (July 2015). We started having issues with our A/C on April 27, 2016. We opened a ticket using Landmark's website, and it took a few days, but the contractor came out to determine what was wrong. We were told there was a leak. The contractor added some Freon, a "hard start kit", and some "leak fix" on April 30.

In April 2016, I reported an issue with the home's AC system to Landmark Home Warranty. The repair company took about 3 days to get to the house but they eventually made it. The repair company said that there was a Freon leak and that they needed to call the warranty company to get an additional authorization and that they would be in contact with me. I waited about a week, nothing. I called Landmark and they apologized and said they would look into the situation and call me back. A week passes, nothing.

When we bought a home, the sellers had Landmark Home Warranty. It was very smooth and very easy when we filed a claim because of a crack in one of our furnaces. However, we were only given one name to go through and I thought that was our option. We weren’t really happy with the way things were done. They sent two workers and one of them was a boy. They were nice enough, and they looked at the pipes going up the roof, on top of the shingles coming down the other side of the house and said it was not good and that they were going to have to end up covering those pipes.

We had to have a garage door opener fixed and our AC to be serviced. Landmark was quick and effective and was able to help us get the help we needed. The contractors were great and gave us good deals on a few extenuating circumstances that were outside of our control. I would recommend Landmark to anyone! We have saved money by purchasing a Landmark home warranty. Thank you Landmark!

I have had 2 claims with Landmark Home Warranty. One was for my dishwasher that had rusted and broken racks, and the other for a blown a/c in the middle of summer in AZ. For the dishwasher, the contract company that came out to inspect the dishwasher. Then about 1 1/2-2 weeks later they installed the replacement racks. But, one of the replacement racks already had rusted prongs. Once we called the company, they advised they only do the install, Landmark does all the ordering. In this case, Landmark ordered one rack from Whirlpool and the other from some warehouse. Possibly a refurbishing company. Then another week or so goes by and they come back out with a new rack and it's perfect. The problem got solved, but I didn't get any response from my "claims advisor". I had to keep calling Landmark who would relay the messages to my claims advisor, who did send back confirmation emails with the service approvals.

We have been with Landmark for 4 1/2 years and enjoy their service. We are new to AZ and our real estate agent suggested we have a warranty company. Landmark is easy to work with and promptly contact service companies to assist. We have saved money and enjoy the comfort of knowing our home repairs will be taken care of by professionals.

When the seller of this house purchased Landmark, it became part of the purchase agreement. We've had a couple claims over the phone and it's all been fine. We had the locks rekeyed and we had the air conditioner fixed. The technician was able to finish it all in one day.

Was with American Home Shield for years and this company is far superior. Have two properties under contract in Texas and have used the warranty service on each property for AC work. I had next day service on one property and same day service on the other property during July. Had a 15-minute wait on a phone call to Landmark one afternoon during peak demand in July. Promptly approved parts, labor, and ALL freon on both calls. Could not be more pleased.

I had a clogged floor drain. The claims process at Landmark was pretty darn easy. While I was trying to get to talk to somebody on the phone, I figured out that there was an online claims process and did that. Their technicians were professional, did what they needed to do and were out quickly. Except for the high deductible, overall it's been great.

Recently our garbage disposal start leaking. The only out-of-pocket expense was $60.00 for the service call. Cox Plumbing came the next day and replace it right away. They carried the part so there was no waiting. Landmark was easy to deal with and the contractor was a pleasure.

Did a great job of correcting an issue with my contact information and waived my service fee for the inconvenience. Very happy with their response.

It's been a great experience dealing with Landmark Home Warranty. They've done fantastic work. Our first claim was really easy. Unfortunately, I haven't been able to do so online. There's a bit of a disconnect between what we purchased and what shows up online.Their technicians that came to do service in our home has been really great.

Landmark Home Warranty uses substandard contractors who lie to customers. In March 2016 I called Landmark when our 1/2 hp food disposal stopped working. Landmark sent Precision Plumbing to my house to fix/repair. When the "plumber" (owner's son) came to my house the second time to replace, he had a 1/3 hp food disposal. I told him I did not want a 1/3 hp but a 1/2 hp - simply replace what I had. The "plumber" told me it would take another 1-2 weeks to order the replacement. He continued to tell me he had NEVER had an issue with the 1/3 hp and told me if there were any problems he would come out and replace with a 1/2 hp food disposal himself.

I bought a new home 2 years ago and each time something needs to be replaced they offer to replace it with a like for like unit. Meaning your 20-year-old furnace will be replaced with a new but equal performing efficiency unit. This unfortunate replacement policy ends up with owners having to seek the cashout policy to purchase a more energy efficient unit. The risk here is now that if there are problems with your repair they are not responsible for related subsequent repairs affiliated with the new unit. Buyer beware! In addition service requests often take 1-2 weeks before someone gets back to you and this is after repeated calls to them to remind the contractors have still not contacted the owner.

I was reading prior reviews and one of the consumer's complaint is almost same as mine. I have multiple properties under warranty with Landmark Home Warranty (LMHW). My property manager had good opinion of them and recommended them over others. Now he thinks their warranty is a "joke". I am giving three stars instead of 1 or 0 because their warranty and service is fine with other service requests previous times.

Very nice and quick! Had someone out within a day of contacting them. Would definitely recommend Landmark.

Landmark Home Warranty had better reviews online. Submitting a claim to them was a simple process and the technicians were okay and easy to deal with. Overall it’s been good, but one time, I ended up paying out-of-pocket because the contractor jacked up the price. It was not a problem with Landmark though. I would recommend them.

We just moved into our home and connected the washer. Once we ran a load of laundry water started leaking from the wall. Landmark sent a plumber to the house immediately. Fast service and the staff was very friendly and helpful. I would recommend them to everyone.

Totally unsatisfied with my experiences with Landmark. Our water heater exploded during the day leaking water throughout the interior of our home. When we called Landmark they wanted us to wait 3 days before anyone would even come out. After haggling back and forth on several calls with them we were able to find someone to come out sooner. However, after the technician explicitly said the water heater needed to be replaced Landmark would only cover a portion of the cost leaving us with the rest of the bill even though we opted for the most comprehensive coverage!

When my agent recommended a home warranty I was immediately skeptical because of what I had learned in the past. She told me Landmark was different and told me to check them out. She said she herself had personally used them and had quite a few very satisfied customers. Well I checked them out online and found that they not only had a great reputation, but they also had reasonable packages for all types of buyers. I was smart enough to get the "Premier" package or whatever, and boy was I glad. They have been a pleasure to work with since we have moved in and I have needed practically used all of their services since having the locks changed. Thank you for your professionalism and we would highly recommend your services. Shout out to our agent, Rachel, for the great advice.

I've submitted two claims and Landmark Home Warranty have handled them amazingly well. I've filed both claims on the phone and the reps were very friendly and knowledgeable. The technicians have been great. The electrician was amazing and the plumber was super efficient. I'm totally satisfied.

LHW excels at customer service. They are quick to contact contractors and respond to requests when made during their business hours. They show concern and support their customer in a kind and professional manner.

I had a service provider complete a repair on the pool - replaced a valve. The pool stopped working within the week of repairs. Another service repeat was made. It's been over 10 days, I've made over 4 calls and still I have received no call from the service provider or anyone and Landmark who claimed they would follow up. I don't want to use the service provider who has proven to be undependable. Landmark is making me use the same provider. Terrible service and follow through. This is my first home and this experience has been stressful. I've never been treated so dismissively.

Landmark Home Warranty was very responsive in getting my a/c cooling problem corrected and back to normal within a short period of time. Service technician was professional and knowledgeable. I would highly recommend anyone to use Landmark Home Warranty. I have used other companies, but these guys are the best!

My furnace was not working properly. It would seem to start and then keep shutting off. I called Landmark to get it checked. I told them the problem and that the only day I would be home to have it checked. The service person called that day, came right over and within an hour it was fixed.

When I submitted a claim, everything was taken care of smoothly. I was very satisfied. I don't have any complaints with Landmark Home Warranty.

I purchased brand new toilet to replace in my home. I ran into some challenges installing them, but Landmark warranty was there to help. I called and put in a request for them and they were very happy and eagerly to assist me, they were great. I've used them before for other things in my home, and I've always had nothing but spectacular service. This is my first home, and I'm so blessed that the previous sellers got me Landmark Home Warranty. I am definitely going to renew my home warranty when my contract expires next year.

I called Landmark Home Warranty, talked to somebody regarding my toilet, and their techs came here to fix it. Everything was done and the experience was great.

Making a claim is easy but getting repairs is a joke. Good luck if your AC happens to go out on a weekend! It's 89 degrees inside my house and I was told they have 48 hrs. to respond to a claim!! They called the four on-call repair companies and none answered. Was also told I would have to pay my own after hours fees. I have no family in town and a hot one-year-old!! This is a joke for customer service!!

They were able to answer the questions I had and got me the claim started in just minutes. Very simple process.

I had a Landmark Home Warranty that expired almost a year ago. Prior to expiration we called on our water heater that smelled of gas when we turned it on. The plumber came out and said everything was good, "$60 please." So we turned it off because there obviously was a problem. Finally I got around to looking at it. There were two obvious problems. First, there was a leak on the inside of the flue that runs up the center of the tank. This caused a constant drip on the burner.

I have had the Landmark Home warranty since purchasing my home in 2014. I should not have renewed after the first year but made the poor decision to renew. I have had 3 significant claims since being covers and each was a difficult transaction. The first claim was for an AC unit. The Landmark service company told us officially through landmark that he needed to replace the coil, however he told us in person that would only fix the unit for 2 weeks or so and the unit needed to be replaced. I contacted another AC company who said there was no way to fix or extend the life of the AC and it needed to be replaced. After many discussions with Landmark I was given $1000 toward a $7000 repair.

Upon calling Landmark while at work (9 am), I explained my problem during a 30-minute conversation with the representative. In that conversation as well as the notation on my contract, I thoroughly explained the problem with my "TANKLESS" water heater. Well I finally get someone to call me back & schedule service after 4 pm that same day. The plumber explained he could not come out until the next day. Ok, so I can deal with NO water for 1 more day. Well the next day, after taking more time off work, the plumber comes and clearly states: "I will not be able to fix this. My company does not work on tankless systems. The parts cost too much & landmark requires we pay for them. You will have to call Landmark & schedule service with another plumber who works on your system." What could I do? I'm stuck & I was forced to pay him the service fee as well. I then call Landmark and hold for 30 minutes (still taking time off from work).

We've been very happy with Landmark Home Warranty. Submitting a claim has been very effortless. We just call up or go online. The technicians have all been very courteous and efficient. Landmark gets a good word from us when we talk to other people. We've been extremely happy and very satisfied.

I have used a lot of home warranty companies over the years but I have to say Landmark Home Warranty is the best I have used. Their customer service is the best I have experienced and they do what they say.

We moved into a new house in November. By thanksgiving the central vac no longer worked. We called Landmark and they sent someone out to look at it, who said there was a part broken on it that is not easy to get hold of. Then the fun began. Since then, over the last 9 months, my wife and I have called 15-20 times. We have an account rep but she has never actually answered the phone. General employees tell us they will "get back to us" but never ever do. (We must have heard that 5-6 times now.) I've sent 6 emails, none of which have been returned. Over the last nine months we have been able to reach a person 4 times. They have closed the case twice, even though they haven't done anything. The electrician they sent took the broken part with him, so we don't have that any more.

Purchased an older home & the first year of the Landmark warranty was included by the seller. The appliances are all original to the home (30 years old). We have replaced the garbage disposal & one ceiling fan in the 5 months we've lived in the home. Both claims were handled professionally by the Landmark customer service reps & the contractor dispatched by the company was excellent. I highly recommend Landmark & plan to renew the contract on our own dime next year.