Landmark Home Warranty Reviews

I recently ordered a home warranty thru Landmark and had to call them as something was wrong with my A/C unit. They were polite, helpful and had a service provider out at my home fixing problem within hours! I highly recommend Landmark!!

I was skeptical about Home Warranty programs, but since the seller was including one, I researched and chose Landmark. We had a pool pump die 2 days after the purchase, and contacted Landmark. They sent out a service tech, they replaced the pump, and we were happy with the ease in which we had the service done, and were glad we had the home warranty. They serviced us, as expected. We had a second call, due to some plumbing issues, and they would only cover part of the problem (outdoor spigots are not included, because they aren't 'in' the home). Not real happy about denying that part of the claim. They did fix a minor indoor plumbing issue, so was not a total loss of our service fee.

They are very quick to respond to repair request.

Electrical - Contractor was very helpful and knowledgeable. I would recommend Landmark Warranty to everyone.

I wanted to try a new provider and went with Landmark. There was no real compelling difference in the value proposition, but maybe a more favorable pool of subcontractors with a little different certification process. I was looking for improvement. Submitting a claim was fine and so were the interactions with the claims rep. People that have been sent out a couple of times were fantastic subcontractors! There was a little confusion, however, on some elements of the coverage and people asking the right questions. I think there could be a little more clarity in the initial interview process about what is canned and what the opportunities are if you have an outdoor fridge or secondary two or three refrigerators, or hot water heaters. If you have multiples, I think there should be clarity around that process. Other than that, I'm happy with the experience.

Landmark Home Warranty responded very promptly when my A/C went out and I was contacted by a third party repair service well within the allotted time. Landmark also helped out with the scheduling of the third party technician. All of the process was able to be easily completed online and when a phone call was required the Landmark customer service was amazing!

I have already used my home warranty to re-key my house when I moved in. Then 2 months later my refrigerator was leaking. They sent a repair service out and it's fixed. Then my AC was not cooling and again, swiftly repaired! I know my home warranty with Landmark has already paid for itself and I will be renewing and recommending them!

We had just purchased this home and the warranty covered over 1/2 of the costs and we received restitution in less than 3 weeks after claim.

Well, the air conditioner is fixed but did you know that you have to pay for the freon? So, it's fixed but I have to pay $700 on top my warranty? HMMMMM!!! Read the fine print. I would have been better off to buy the premier option which I guess would have negated the extra $700.

Landmark Home Warranty has been responsive every time we've called. Now, a few of the contractors have been slothful, but not Landmark. When our dishwasher quit working, they gave us several alternatives to choose from. In particular, Alicia followed the process for us and even worked to clear up another matter (a payout on our pool equipment). She is a valuable asset in a company that tries to take the worries out of home ownership.

The repairman, Lionel, was on time, pleasant and informative. The customer service reps called me to follow up. I never had to chase them down for an answer.... awesome. I will never use another home warranty company ever.

I cannot explain how amazing submitting a claim with Landmark was. It was really good, very easy and quick. The technicians have been polite, friendly and on time.

I had many issues, one after the other, with my pool cleaning equipment. Everything was handled very easily and professionally and quickly.

The service was quick and informational. We are first time homeowners. Landmark is always available and they are really worried about your home. They have the best people working round the clock to make sure that everything is taken care of.

Request was promptly taken care of.

Very responsive. Friendly and fixed more than was asked. I would recommend them anytime. When they came out they didn't have the part on the truck so had to reschedule to come back out to fix it but when they did it was installed and works great now!

Great service and quick!

These guys are fast. Call it in and had someone out the next day to get the job fixed.

They were easy to call for a number of issues and responded right away. Better than many home warranty companies I've encountered.

We are truly grateful for Landmark Home Warranty. We have had them for just about 3 years. Always fast, friendly service. Price is a deal considering all we have had to replace or fix in our 1950 home. We had an electrical problem a week after we moved in - almost a 700.00 job. We paid 60.00. Air conditioner went out mid summer. We did have to wait a bit but it got fixed for 1/4 of the cost. Then our dishwasher went out. That job was the only one that took forever to complete. The contractor ordered the new one then went on vacation. However it was replaced with a 500.00 brand new dishwasher and we only paid the 60.00 service call. Which was then refunded back to us because it took forever for the contractor to install it. Landmark is a great company and we will be renewing our contract for as long as we are able to.

I have absolutely loved working with Landmark! The people they have sent out to our home have been spot on and not only helped us fix the problem but helped us in teaching us how to maintain our products instead of just having them serviced. I would highly recommend them to anyone that is purchasing a home or wants a home warranty.

Air conditioning unit stopped working. Landmark sent someone to fix it. The vendor had to return a second time to replace the fan, but was repaired well. Landmark was very responsive and we appreciated it very much.

Only used them once and they was good.

I have been very pleased with the responsiveness from Landmark. Very happy with the company so far. Thank you.

Contacted this contractor. They said they look at septic tank systems. Our work order was lost so it took a week for a response. No one from the contractor to any of the representatives came there could point is in the right direction.

Great experience. Fast response time to my request for services.

HVAC unit went out on the house we just purchased. They had a qualified HVAC contractor out there quickly and he was able to fix the unit. Air conditioning in Texas is a must and they delivered.

Pool repair - Timely and efficient.

Kitchen sink was blocked and Derril ** came over and was very helpful and professional in his job. Everything was taken care of satisfactorily!

The stroke of my garage door was broken, the service for the repair was great.

My overall experience with Landmark in the time of need which has been at least 3 times since I've lived in my home (which has only been a year) has been great. They were very nice, empathetic, helpful and fast at helping to resolve my issue. They are a great company and thus far their affiliate contractors are also great, which says a lot about how serious they are at taking care of their homeowners. I am beyond pleased. Thank you Landmark!

Landmark has been very helpful and responsive every time I have called. Staff are efficient and polite. I would recommend Landmark.

When I called with AC problem, the contractor was very helpful and he installed the fan motor of the condensing unit.

Within weeks of purchasing my home in St George there was a small issue with the air conditioning unit, it was fixed immediately.

My microwave broke and you guys fixed it and it was a very hassle free process.

Home is equipped with heat pumps. Air handler is in the attic. Alternate open drain line began to overflow. Our main concern was for our brand new hardwood floors. It took some convincing on the part of my wife that it was an emergency. But Landmark secured the A/C specialist. He arrived at 9:30 that night and eliminated the problem.

The company was helpful when I called in to submit a claim. They also had the same technician look at both problems before schedule a second technician, in order to save me money. I thought that was very nice and appreciated them looking out for me.

Our realtor told us that they had better luck with Landmark as far as the promise of coming out for the claims and getting someone to do the job. We've had absolutely no problems in submitting a claim. It's been simple. Some of the staff that we worked with over the phone had been great, gave us feedback, and check in on the claims to make sure everything was taken care of. And there have been absolutely no issue with the technician's knowledge, and how they are whenever they come in to the home.

We have had to use our home warranty a couple of times this year for our AC and pool. Landmark has done a great job taking care of the repairs. They have given us terrific customer service and their contractors have been first rate.

We almost didn't get a home warranty because the home we purchased was only three years old. The water heater went out within two weeks. Landmark immediately had a plumber contact us. They also offered the re-key service which was great. Both contractors that were sent to our home were very courteous and professional. I would recommend getting a home warranty for sure! Very happy with the service.

My central air went out in the heat of July. Landmark worked with a great service provider to get me up and running again. It took a long time just because it was busy season but they made it easy on me.

I had a good experience with Landmark handling my home warranty issues, and the contractors were very professional, and courteous.

An electrician was sent out promptly and ascertained that our attic fan couldn't be repaired because of its age and condition. Landmark notified me that they would schedule the work and a week later we had a brand new attic fan, installed by a couple of pleasant, efficient electricians.

Service was prompt and effective.

I am very happy with the fast appointment times and help with my requests. One day I needed an a/c tech and the closest appointment was about a week away. The Landmark rep went out his way and called multiple companies and able to get me an appointment the same day! That is what great service is and would recommend this company to family and friends.

JT Keys did a fantastic job of re-keying and repairing our locks. Our deadbolts never worked so smooth since moving in to our house.

When we got in our new house, there were some things that were not disclosed, and we found out that there were a few things that were not working. I called Landmark and I got a young woman who said, “Oh, we don’t cover any of that, we don’t cover any of that,” and she took my name and number. I said, “Well, I want to open a claim anyway because I want someone to come look at it,” and the next day I got a call back from another lady named Marva and she said, “Oh, we want to help you. What can we do?” She was great. She had someone come out within two days and they looked at the problem to see what they could do.

We had a great experience with Landmark, and we're very satisfied with them. The people that they work with were very knowledgeable of the information that they were giving us. They took care of the situation that was required, and helped us out in a big way. If anything else should happen, it would help if they would be the people to take care of the situation again.

My daughter said Landmark Home Warranty was good. She's a realtor and she was the one that chose them, and she couldn't have done better in my opinion. Landmark Home Warranty is excellent! Their claims are quickly evaluated and approved and I pay it as soon as it's done. I'm impressed with them. First, we called because the house had roach infestation and we needed to have it exterminated. That was part of my warranty. They sent an email with who to get in contact locally with. I called, it got scheduled, they came within just a few days, I paid my deductible part, and they submitted the claim back to Landmark. It was fast! I was surprised how fast everything went through and happened, which was great because I needed it done before I moved in. Their technicians are very courteous and very thorough, so I was impressed with the company that is contracted with them. It’s a national company and they did a great a job.

I have been with Landmark since we bought the house and have used them a couple of times. They have been great and very professional. I have referred them to all my friends and family if they are buying a new home to get a Landmark Home Warranty.

My realtor, Jenny from Century 21, suggested Landmark to me. So far, everything's been fine. When I submitted a claim to them, it was efficient and very good. I was called back immediately with information about who would be coming. Three technicians came and there was no problem getting an okay for what they needed to do. They were also very friendly. They told me what was wrong, and took care of calling Landmark. I would recommend them.

I contacted Landmark because our home warranty was through them and our new dishwasher in our new home just stopped working one day. They had me in touch with a service within half an hour. They were very quick and they paid for everything except the initial fee paid to the service company.

I was referred by my dad to Landmark because he knows one of the guys from the company. Then, I submitted a claim with them and it was good. I had my locks fixed and I'd recommend them.

I had a diverter valve that was not working. I called Landmark and they set up a plumber quickly and plumber was great as well. I am very happy with the process from start to finish.

Landmark customer service agents are always so friendly and helpful. If a vendor doesn't call in a timely manner, they always follow up and make sure contact happens.

Landmark and A Snap plumbing provided excellent customer service - Prompt, courteous, thorough, as well as competent. Very good experience!

When I was buying our house, I was informed that there was going to be a home warranty along with the purchase - that was Landmark. Some months ago, my water heater went out. I filed a claim with them and it was a simple process. Their reps were most helpful and polite so that has been a good experience. However, I failed to read my contract a little closer and went ahead and started making steps to replacing my water heater even before I called them since it happened on a weekend. I made a mistake doing that. It was the first time I had a home warranty deal like that. They had somebody come and look at it, but they couldn't help me with the water heater. They, however, had an electrician who was professional come out and replace the ceiling fan since it was covered by the warranty. He came on time and looked at other issues I had as well. It was a good deal. Overall, everything's been great so far and I'd recommend Landmark.

I am extremely disappointed and dismayed in Landmark and its service. I have called and was never called back. I am a new customer, having recently purchased two policies. When I try and find a contact other than a phone number (business hours only) or a general email, they don't seem to exist. I paid for two policies at ** and ** (to date no policy has been issued). In addition, I already have a policy with Landmark for ** based on my recent purchase of this house. This should have been flagged by Landmark. I forgot that a policy came with the purchase. I consider this behavior malfeasance. I will be posting this on the web and I will contact the BBB.

I highly recommend Landmark Home Warranty. When I call them, there are no questions or problems. They just send a guy out very quickly and their technicians are always very good and nice people. When we moved into our house in Arizona. It was July then and a week later our AC went out. They sent a guy out, fixed my AC, charged me $60 and it was good. Out of curiosity, I asked the AC guy how much would it cost if I had paid for it. He said, “Oh, about $1,600.” And I'm like, "Wow!" And then a few weeks later, the disposal went out and they came out to fix that.

I had two problems happen at almost the same time, and this was the first time I had to contact Landmark for service. I was apprehensive as this was the first time, and I always dreaded calling the previous company as the contractors they sent out were not knowledgeable so never really fixed anything... only band-aided the problem. Both contractors Landmark sent out found the problem right away and problems were fixed! I was impressed with the contractors. Hopefully I won't need to contact Landmark for a while, but when I do, I won't be apprehensive.

Great Home warranty company. An AC company came and fixed the repair. It was discovered the next day that they missed something and promptly sent the contractor out to fix it at no charge. Thoroughly enjoyed Landmark's customer service as they were helpful and accommodating.

I've had a couple of issues come up with my house. I will say the first time I put in a claim to Landmark, it took several follow ups and calls to make sure the claim was put in correctly and ensuring a contractor would be contacting me (I had no hot water and it was 20 degrees outside). Since that first time, I've had to call a couple of other times. Each time, I was promptly contacted and assigned a contractor. The contractor did contact me and their work was great! Totally saved me a ton of money and I was super happy with the results.

We had a garage door issue with the purchase of our home. Landmark sent out a contractor to review the situation and make the necessary repairs. Their response time was great and the repairs were done very well. They are reliable and offer prompt service and follow-up.

A/C went out on Saturday evening. No companies were available to come until Monday. The problem was resolved in ten minutes after the technician arrived.

They've been great. My real estate agent recommended them to me when I bought my home, because she uses them. The process of submitting a claim has been very smooth. Their claims reps were very professional and friendly. The technician that came to service my appliance knew what he was doing and was a pleasure to work with.

When we initially called Landmark about a problem at our new house, we got a young woman who did not seem very interested in helping us. However, we soon received a call back from another employee, Marva, who was absolutely wonderful to work with. We felt we were a priority to her, and she kept us up-to-date on who would be coming to our house and when. She would follow up to see how things were going. Tyler was also an excellent representative of Landmark and make a very positive impression. They worked together to make sure everything was fixed in a timely manner. We would recommend this company and hope they appreciate these two superb employees.

Repairman came at 4 on 2nd business day after calling, stayed till 7 fixing a small leak with a tremendous problem getting refrigerator out and back in a small space.

Our pool filter broke, called LMW and they had someone out the next day. He was very sharp - he found the issue and ordered the special parts. Once the parts arrived, he returned and fixed our Filter. I am very pleased with LMW and their vendors. LMW is the best out there!

The repair person travelled 80 miles one way to repair the water heater. Appreciated his great job in accomplishing the task.

Landmark Home Warranty have been helpful and so prompt to work on issues that have happened in my home. Landmark staff always has a great attitude when I call to filed a claim. The first time I called I was afraid that they would be 'put out' to fix the problem. I was surprised with the willingness to help and how easy it was.

Very quick response from contractor. Quickly found the problem, fixed it. Only cost was the call out fee $60.00. Best warranty one could ever buy, great for peace of mind.

Our outside AC unit decided to kick the bucket on a week in which we began to experience over a 100 degree weather in Texas. Landmark came through and replaced the outside unit for us. Great customer service as always.

Had the AC breakdown on a 105-degree day at 6:30 pm. That same day a repair order was place, a great contractor came out, and had us ready to go after replacing a part one hour later. That's hard to beat quality service.

I haven't been waiting 4 1/2 weeks for an air-conditioning unit to be fixed. The first company did nothing for 3 weeks and then actually forgot to show up on the installation date they had scheduled. The second company has been out 6 times over the last 10 days - each time they have installed a new part and pronounced the system fixed. Only for it to fail within a day or two. I was not happy with the first company which was completely unprofessional and incompetent. I have not been happy with the number of visits by A/C Rescue to fix the A/C - both the number of times they've had to come back to replace parts and the fact that the system has not been fixed (A/C Rescue is again coming back tonight since the system has again stopped working after their last visit on Monday, two days ago - so it remains to be seen whether this trip will result in a repair that actually works).

A/C was not cycling off when reached temp. fan would continue to blown air when should shut off. Replaced circuit board - was operating properly. Down time 2 hours.

Reynolds Electric was sent to us by Landmark and they did a great job. We had no air conditioning and the temperature was over 100 degrees so they managed to get one circuit working so we could run a fan as it took 2 days to make the repairs. We've used Landmark several times during the past year and they've been extremely helpful on every call. We will definitely renew our contract with them every year!

I am very happy with your service. I just gave your information to my mother. Thanks.

The warranty is great. The service is reliable, courteous and dependable. The vendors are pleasant, proficient and easy to work with. The only negative comment I have is that sometimes no one answers the phone, or I am put on hold for extensive periods of time. I then have to call back numerous times until I get a human response.

We've used our warranty for several service calls over the last year. Each one has been satisfactory. In one case, we had a couple issues with the selected contractor. Landmark was very helpful in getting a replacement right away. I'm very happy with my service.

I was with American Home Shield for 11 years and was very disappointed in their lack of customer service. Landmark Customer care answers the phone "How can I make your day better?" You know what and they really do make my day better. They have all gone over and above when it comes to "customer care."

I cannot say enough about Landmark. We have tried other companies in the past and had nothing but problems -- from trying to exclude items to taking months to fix a problem. We bought our Landmark warranty when we moved last year and was impressed with the price and coverage. The first time we called due to an electrical gremlin, the customer service was excellent, and we had an electrician out within hours. When I had tried to find an electrician earlier in the year to do some minor work (add a fan point and extra outlet) it took me 3 months to find someone to even come and give a quote! We have had one other call due to an A/C issue, and again I have nothing but praise for their efficiency and helpfulness. The problem was fixed the same day. The policy has already more than paid for itself even before accounting for the time and effort saved. I had no hesitation in renewing and would recommend Landmark to every homeowner out there.

The repair was done well and in a timely manner. We were very happy.

Landmark is a great service for our first home! We had our pool motor go out in the first month and we were so glad we had Landmark. They replaced it right away. They are very easy to work with.

We needed to get our air conditioner repaired so we submitted a claim to Landmark. We had our service appointment setup shortly after and the air conditioner was repaired the following day. Great experience, quick response and very happy customers!

The people attending my calls were professional and prepared to help me understand what needed to get done next. Our family received accurate service in a timely manner. We have never been let down in our experiences. Thank you Landmark HW.

Company contact me and offered to waive/refund the $60 service fee. I'm thankful that they addressed the concern and I'm satisfied with their response.

I submitted a claim on August 5, 2015 and now it is August 21 and the AC is still not repaired. The weather in Texas has been in the high 90's which the inside temperature is in the 100's. I have been calling the warranty company and contractor every day, sometimes several times a day for the past two and a half weeks. The people in the customer care department are friendly; however, they need to work on their organizational skills and keeping the customer up to date on the progress. I went online to check the progress and the only thing the website gives is the claim you submitted and no progress report.

Landmark quickly assigned a company to repair our refrigerator. Parts needed to be ordered and once they were in, the repair was done promptly.

The repairman found that the dishwasher couldn't be repaired and told us exactly what was wrong with it. Landmark would either send out a replacement or offer us a cash payout. We took the cash payout since we wanted a much better unit.

I've had 3 or 4 home warranties over the years. No one comes close to Landmark in coverage and customer service. I've experience zero hassle.

We had a fantastic experience with Landmark. The contractor responded quickly and had an appointment available the next day. He was at our for an hour and had everything working. It was great!

Bought new house in Oct 2014. It came with the home warranty from Landmark. I called multiple times to cancel and get the purchase price of the warranty refunded. Each time I talked to a customer representative who would transfer me to "the only person who handles cancellations" who kept odd hours/worked part-time and was never there when I called nor ever returned my call after I left messages to do so. Their tactic worked, which is to say I forgot about it/let it go, so much so that I didn't even think to call them when I had to get my AC capacitor replaced ($224). When I got a renewal notice, I tried to get some use out of it, but the fix I needed (pressure regulator replacement) isn't covered by the warranty.

Our AC was acting up and Landmark had a contractor contact us within a couple of hours and was out the next day to take care of the problem. The contractor was very courteous and explained the problem thoroughly. I have spoken to 2 other people with home warranties recently that had AC issues and both of them had to wait 5 days before a contractor fixed their problem. I am very satisfied with Landmark.

My washing machine broke. Landmark was prompt to get a service professional out to diagnose my machine. Then they were very quick to follow up with the replacement machine. I was been pleased.

Prompt service. Assigned contractor was unable to get to us quickly so another contractor was assigned. Landmark also helped expedite delivery of parts.

I needed a plumber to fix a dishwasher and the repairman that Landmark sent was fantastic. But then I needed an air conditioner fixed right away after I've moved in the house, and Landmark couldn't get anybody for about six days. And it was a hundred degree temperature. So I couldn't wait for a contractor to come. I had to pay out-of-pocket to get my own repair person.

Great customer service. Very prompt and accurate.

Best move I've ever made. Landmark has been phenomenal to work with.

Service has been very good with all the techs we have had for any service. Mainly, we have had preventative maintenance on the A/C and heating units each spring and fall. Techs keep us properly informed about potential issues. Also have a warranty on a rental property and that service has been used more often. Always with good results. Contacting the warranty folks usually results in a fast follow-up from service providers. Price is in line with other companies and coverage seems complete.

We've never had a home warranty before, but when we purchased our new home it was included in the sale. Within a week, we had our first issue. A broken garage door opener. Originally, I just called a guy to fix it, but he said it was DEAD and it would cost $500 to replace. Then I remembered that I had the Landmark Home Warranty, so we called them. It was covered. They sent out a garage door repairman. It took a couple of days. I would have preferred the next day, but oh well. He came out... looked the door and said that he could just replace the computer board. It only cost me $60 for the service call. I'm very happy with Landmark Home Warranty!

I love Landmark. Love them, love them, love them. We have a home inspection company so we're in the industry. I did not like my previous home warranty company that I've had for other properties and wanted to try somebody different. I've been very, very fortunate with the couple of in-field vendors that I've worked with. They usually call within an hour or hour and a half to schedule the appointment time. When submitting a claim, the people on the phone are very responsive and they send the emails out right away. I just did a presentation to a real estate office this morning, and somebody asked, “Are you associated with Landmark as well?” I said, “No, we're just inspection,” but let me tell you -- I am not a paid spokesman for their company but I will highly recommend them.

We've submitted a claim for a garbage disposal and it went smooth. My wife was there and met the guy whom Landmark sent out, and everything went well. We'd recommend Landmark.

I'm trying to understand Landmark's process. My family and I have been without an air conditioning system since last Tuesday. Bay technician came out on Wednesday, change the capacitor and said that the compressor was down, ain't stating that he would order the compressor that evening but didn't find out until the next day that the compressor was ordered on Thursday closer to 5 pm so there is another whole day then pull on Friday, that the past it was at Alamo Downs which is 2 miles from my home then an hour later told that it is being shipped and wouldn't be here till Monday. Well today is Monday, make phone calls to Landmark. Can't talk to supervisor, was told that it is a 24 hour processed talk to a supervisor.

We call LM and requested an ac repairman that did come out But told me that my a coil was dirty and that I had a "possible" leak. He then applied 3 lbs of freon. 2 days passed and my ac still was not cooling my new home. I called LM back and was told that my ac would not be covered because of lack of maintenance. How can there be maintenance on a ac that I've only had for 10 days?? Apparently the ac guys told LM my a coil was dirty. So I hired my own ac people that came out and discredited every word the first one said. It's apparent that LM pats their repair people not to do repairs or replacements! My ac is broken and LM won't fix it!! I wouldn't buy nor recommend this company! I can't seem to get my stuff fixed!

Landmark has been very responsive whenever we have had a claim. The process is easy to use and the follow-up is very good. The contractors they have used have been professional, reliable and courteous.

My experience with Landmark Home Warranty is okay. But there's one problem. I had been on the real estate business. I referred a lot of people for Landmark Home Warranty. Among them my son, and so, until now, I cannot really separate when something happens with my house or his house. They still send the message to me, that something happened to his house, to him, that something happened to my house. So I was not able to solve this even though I made a couple of calls. Other than that, it's a good experience.

Landmark Home Warranty had real good reviews and when I called and ask them questions, they were very good about answering. They're very fast and always friendly. I usually email my claim and within the hour, I get an email back saying "Here's the name of the company. You can either call them yourself or we can contact them for you." We've always been happy with the technicians but we did have the A/C guy that came a few years ago that fixed it but they were kind of eh. But when I talked to Landmark about it, they said, "Oh, we don't use them anymore" because they have received some complaints. So they are real good in listening to customers.

I am a Realtor and I refer my clients to Landmark Home Warranty. It was time for me to renew my previous home warranty company so I chose to move my account to Roy ** and Landmark HW. Not more than a month later my Hot Water Heater went out. I had a not so good experience with the service company they sent out to evaluate the situation. When I made Roy aware of the issue I was having he and the company immediately got involved and took care of the situation and at no charge to me brought in a second company who took care of me right away and I did not have to go through the weekend with cold water. Thank you Roy for representing LM so well. Very good customer service was my experience.

Landmark needs to find better contractors in the Dallas-Forth Worth area. We submitted our initial service request for AC repair on 6/22/15 and as of 8/6/15, it's still not working. We've had multiple components replaced, all to no avail. It is currently 96 degrees in our home, we have 2 asthmatic kids, 1 asthmatic adult and 3 pets. Despite the headaches, nausea, and respiratory distress being experienced by those living in the home, according to the Landmark CSR Nicole, "Landmark will only consider this an emergency situation if the home has been over 110 degrees for a consistent period of 48 hours." This has been a customer service nightmare and I can't seem to get a manager at Landmark to contact us. I can't reach their contractor company nor the individual technician.

It's been a really good experience. Claim submission goes very fast and I don't have any problem with it. The claims I've filed so far were for my rental property. We didn’t file anything yet on our residential property.

From the time I called in to get my water heater fixed which was flooding my garage, it was less than 24 hours to have Bringhurst install a new water heater and get me up and running again. Very good service.

Landmark Home Warranty was so quick in getting our order processed and handled. I called on a Wednesday night because our a/c had completely stopped working. And by Thursday afternoon the a/c unit was up and running again and fully covered by Landmark. With the 100 degree temperatures we were having at the time, we couldn't be happier that they were so speedy!

I found a good and clear idea of what services would be included for what price point through the Landmark Home Warranty website so I chose them. They had some of the best reviews online, and true enough, submitting a claim was easy. I just called and I got an email pretty quickly which contained information regarding the contractor's name and then afterwards, he gave me a call. Every time I contacted them, they've usually been friendly and pleasant. The technician who came was great. He was very prompt in calling me, and I'm very thankful that the appointment happened quickly. Also, he was very helpful by answering all my questions.

The service was easy and affordable.

First time dealing with them and I was pleasantly surprised at how easy and hassle free it was.

We have made two claims with Landmark in the last year. Both times we have been assisted with super friendly service over the phone. The wait time on the phone is between 4-6 minutes pretty consistently, but once they answer they're always friendly. We've always had great experiences with their contractors as well.

We have had the Landmark Home Warranty for a few years now and I know we will continue our coverage next year as well. We have had a few calls from plumbing to HVAC and the contractors have been very knowledgeable and friendly.

I needed to get a new ice maker. Landmark was very professional and helped me get the claim in and everything completed in a great timely manner.

We wanted a good home warranty, so when we bought our home, the sellers selected Landmark. They were very great to work with in submitting a claim. I love being able to call up and ask for someone to get somebody involved. I was able to get with them quickly and got everything fixed. The technician came out and we ended up having to pay extra to have him come after hours because he was booked out for a while. It was an A/C issue and our house was super hot so it was worth it to get it taken care of. He came out after hours and told us he was amazed that it was even working at all before and got the extra parts that were needed and got it fixed up. He was great to work with overall.

Our realtor suggested Landmark Home Warranty when we bought our home. Submitting a claim has been very easy. When I call, they're very nice. I tell them what I need and they've always been very prompt in getting someone out to me. Their technicians have been very helpful and polite and I've been happy with everyone except one. Overall, they're very good.

I have had Landmark Home Warranty for 2 years now and haven't had one single problem. They are nice and get things taken care of quickly. They usually send out Rite Way AC and Heating and I love those guys, they are so nice and do a great job!!!

Very quick service. Friendly staff. Issue resolved promptly.

We got an A/C tune-up done after we bought our house. They inspected and did the repairs in the same visit and helped us to avoid paying the visiting fees again. Although did not notice any difference in A/C performance.

AWESOME. Only had to make one call and then I had a technician that came to the house, fixed the problem and now I have a much cooler house.

Submitting a claim on their website was excellent and easy. The claims representatives were helpful, quick and efficient. The technicians who came for the service were professional, quick, and very customer-oriented. I would recommend Landmark Home Warranty.

AC stopped working. After calling Landmark they immediately sentence the name and number of the contractor to call and the problem was taken care of the day he got to us. No complaints. Great service all the way around.

Excellent job with the repairs. On time, quick and economical.

Our air conditioner was not blowing coldest air during 111 days. Something was wrong. The technician came out and within a few days had the air conditioner up and running better than ever! Also over Memorial Day weekend our freezer went out we had a repairman there right away! Great service and fixed freezer. Very happy with the response from Landmark. They really do provide quality and efficient service and follow up.

Always a phone call away. Never making the problem bigger than it is. Always happy with the completed project.

When our garbage disposal started leaking out the bottom, we filed a claim with Landmark. Their response was timely and the repairman they sent was competent and quick, and we spent less than we would have without the warranty.

I was skeptical when our A/C quit, expecting to either be nickel-and-dimed, delayed, or flat-out denied. But Landmark proved me wrong: online claim system was very easy. Received same-day confirmation. Timelines given to me were fair, and consistently met. Contractor was reliable, on time, honest, and even said Landmark is one of the best Home Warranty companies they work with. Compressor, capacitor, and refrigerant would have cost me over $2000 if we didn't have Landmark. The warranty already paid for itself a couple times over. I'm very impressed, and will stay with Landmark as long as this level of service continues.

Timely, easy to work with, and great Service. All around great company when looking for a home warranty program. I truly appreciate the detailed coverage that explains what we can get done.

I've been happy with Landmark. It's been a good service. If we filed something, it’s been taken care of.

So our side by side refrigerator would not control temperature, such that initially the fridge side would freeze. Then a few days later the freezer side was too warm. Ice was building up in the freezer. Landmark dispatched a company who misdiagnosed the problem and replaced a bunch of unnecessary parts which resulted in the fridge working for 3 days and then the same issues returned. Looked like fraud to me. After a month of false starts, and five visits of attempted repair, Landmark allowed us a second opinion without additional fees.

My AC shut down at the beginning of the weekend. Being I live in Phoenix, it's a big deal. Now I couldn't get a tech over the weekend, unfortunately, but they did come out ASAP. The tech was professional, prompt, and efficient.

Things have been really good with Landmark Home Warranty so I'm happy.

Your people were courteous and on time. Had the problem fixed within minutes of arrival.

After filing a negative report in August 2015, we were contacted relatively quickly and we were eventually refunded the money we put out of pocket, minus the standard fee for service. It actually took a few weeks to get the refund, but I am definitely much happier with our choice of this company as our home warranty company!

Landmark Home Warranty really knows how to pick their people for air conditioning. Air 2 U was fantastic. Anton was quick, polite, and professional and he even helped us find filters for a good price. Landmark, thank you, thank you, thank you. Anton thank you so much. What a wonderful experience!

An appointment was made quickly and they arrived on time. Very professional.

Landmark Home Warranty was given to me by our real estate broker. The claims representatives have been very friendly, submitting a claim has been really easy and everything has been quick. The technicians have been very efficient so I have recommended them to a couple of friends. It would seem like you are spending a lot of money, but it pays for the repairs.

Landmark Home Warranty bought it two years ago, also added their premier coverage for over $600. Called for service for Garage door opener, Landmark set up a claim and contractor came after two weeks. Looked at the Garage door opener and said he will have to order the belt that was broken and will come back next week to install. Contractor called one day before the appointment to confirm appointment after he hung up. 2 hours later I get a call claim denied. It also specified that chains not covered but did not mention belts in addition. The extra premier coverage said it covered Garage door opener and anything not covered by the basic coverage. They had already took responsibility by setting it up with contractor. Also contractor already had authorization from Landmark to get the belts ordered. Last minute they decided to avoid payment.

Very good, prompt service. Professional staff.

Landmark was offered through my real estate company when I bought the house. It was incredibly easy and painless submitting a claim. The technician that came was very professional and knew exactly what he was doing. He got the job done without me even realizing it and was really good. Every bit of my experience was all positive.

Landmark responds very quickly with repairs contractors. Contractors are very reputable and provide excellent service.

Nothing but great things to say about Landmark! I purchased this warranty company upon my realtor's recommendation and it has not let me down. I will definitely be renewing my warranty upon the expiration. Thank you for the great customer service and peace of mind!

I'm very pleased with Landmark though I am not pleased with the number of emails I'm getting about a survey. But I like the quality of their work and how quickly things are expedited.

Submitting a claim was very easy. Landmark Home Warranty has been really good to work with. I've called several times and talked about a certain contractor we had and told them that I wasn't happy with the contractor. They were very helpful and given me suggestion on what to do. The first contractor we had was awful. They were not helpful, not very nice and so I let Landmark know and we switched contractors and there was no problem. It was a really good transition. I'm very satisfied with Landmark.

I’ve heard nightmare stories from people about their home warranties, but with Landmark Home Warranty, I’ve not had a single complaint. They’ve taken care of my two service calls. I’d definitely recommend them.

I've referred 5 friends to Landmark... this is a great company!