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Lamps Plus Reviews

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About Lamps Plus

Lamps Plus has both stores and an online site offering a huge selection of indoor and outdoor lighting fixtures, furniture, and home decor. Lamps Plus was founded in 1976 and has been named a Top 10 Housewares/Home Furnishings retailer by Internet Retailer Magazine and Digital Commerce 360.

Visit www.lampsplus.com
Pros
  • Free shipping on most items
  • Fast chat and phone support
  • High-quality products
  • Big discounts
Cons
  • Complicated returns
  • Shipping fee on Open Box items

Lamps Plus Reviews

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    • 4,968,998 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
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    How do I know I can trust these reviews about Lamps Plus?
    • 4,968,998 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 5 Reviews 375 - 525
    Verified purchase
    Customer ServiceStaff

    Reviewed April 29, 2023

    I was having a hard time navigating your website so did an online chat with Andrea. She was super helpful and guided me to several options that most nearly met the specifications of our existing lampshades. Eventually I settled on the right shade to fit our lamps.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    We were happy to help you out, thank you for the visit and the kind words.

    Verified purchase
    Staff

    Reviewed April 25, 2023

    Have ordered a number of outdoor lights from Lamps Plus. Trying to get the right size for different spaces around the outside of our home, have sometimes had to order multiple lights in different sizes. Lamps Plus has always been great about returning the lights we decided not to keep. Selection and quality are fantastic.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    We appreciate all the kind words, thank you for the visit and the feedback.

    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed April 25, 2023

    I have been shopping for a water fountain for an atrium under my stairs. It's an area you can see from several places in my house so I've been kinda picky. I finally found the one I wanted, then shopped around for the best price. Turns out that Lamps Plus had the exact fountain for $100 less. It's contemporary and tasteful and I can't wait. The cherry on top was that it shipped free! Whoohoo!

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Great to hear all that! Enjoy your new fountain and we hope to see you again soon.

    Verified purchase
    Staff

    Reviewed April 24, 2023

    Very easy to order and use website. Wide selection of choices. I had placed earlier order with live representative who was extremely helpful. I decided to increase the number of items bought and use the website.. Not as nice as a live person, but very easy after prior learning.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Thank you for the comments and the feedback, we hope that you will enjoy your new designs.

    Verified purchase
    Customer ServiceSales & MarketingPrice

    Reviewed April 23, 2023

    This was my first time ordering online with Lamps Plus after a earlier positive experience purchasing several items in-store. I am disappointed that I was unable to use a 10% off coupon on the order (although the company advertises its availability online) as well as being charged $10.00 processing fee. I went ahead with my order but this experience will definitely impact any future purchases. Also I plan to unsubscribe to your emails of which I receive several daily. Why bother?
    Respectfully,

    Pattie **

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    We apologize for the confusion regarding the coupon offer. We reviewed your order and saw that you purchased through our Open Box inventory. We do not charge a processing fee; the $10.00 charge is shipping as our Open Box inventory does not include free shipping. Additionally, the promo code offer cannot be combined with already discounted merchandise. Please hang onto the code for a future order.

    Verified purchase
    PriceStaffRates

    Reviewed April 23, 2023

    Several weeks ago, ordered 5 lampshades. Thankfully almost all worked. Will be returning 2 but have already ordered another. Ordering is simple, tracking easy, and items arrived on time. Excellent quality for the price. Will recommend to friends and family!

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Hi - thank you for the comments. Let us know if you need any help in selecting a lamp shade that's right for your decor, our experts would be happy to assist you.

    Verified purchase
    Online & AppStaff

    Reviewed April 20, 2023

    Lamps Plus has an excellent selection of lamps. Their website is easy to maneuver through and ordering is very easy. Would highly recommend them to anyone. It only took me a very short time to find the lamp that would match my decor.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Thank you for the recommendation, we hope that you enjoy your new lamps, and that you will visit us again soon!

    Verified purchase
    Customer ServiceStaff

    Reviewed April 17, 2023

    Donna H provided outstanding and knowledgeable customer service. I didn't know much about track lighting but I gave her preliminary information provided by my electrician and she found the right products to suit my needs. I couldn't have done this without her. Thank you, Donna!

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Glad to have been able to help you out! Thank you for the visit and for taking the time to leave your feedback, we appreciate it.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 16, 2023

    I came to this site through an Edge search. After looking at other sites, I had about given up, all standard stuff. It pays to go to the next opportunity. At Lamps Plus, I found just what I was looking for, excellent choices with good displays. Checkout was fast and easy with PayPal. Nice site.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Hi - great to hear from you, glad you visited, and thank you for the order! We look forward to seeing you again soon.

    Verified purchase

    Reviewed April 13, 2023

    We just love the quality that Lamps Plus offers. I ordered Franklin Iron Works' Tristan Modern Bronze Floor Lamp. We were so impressed with the first one we bought. Had to get a pair. Love the unique mid-century styling, the quality and value.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Thank you for the comments, wonderful to hear from you and get your feedback.

    Verified purchase
    Sarah increased rating by 4 stars.
    Customer ServiceSales & Marketing
    After a positive interaction with Lamps Plus, Sarah increased their star rating on April 13, 2023.

    Updated review: April 13, 2023

    David at Lamps Plus reached out to help me resolve my problem. Thanks!! He was so quick to help me and my faith in Lamps Plus is restored! Thanks Lamps Plus.

    Original Review: April 11, 2023

    I never get my industry discount because the website says it doesn't recognize my e-mail address. So ridiculous. Have spent tens of thousands of dollars with Lamps Plus as a busy house flipper. They seem to know my email when it comes bombarding me daily with advertisements. Get it together people!

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Thank you for your review, Sarah. I'm very sorry you experienced issues applying a discount code. If you are part of our PROs program, we would recommend contacting your PROs agent directly to make sure your discount is applied. Shortly one of our PROs team members will contact you to further discuss.

    Verified purchase

    Reviewed April 10, 2023

    I have bought from you so many times. Found you several years ago and have bought all my lighting since then. I have flipped three houses and bought custom design. Just bought this house and will flip. Will buy many fixtures this year.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Hi - wonderful to hear all that, and thank you for being a returning customer of ours! We look forward to seeing you again soon.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 7, 2023

    The second live chat was perfect. The first live chat was firstly a bot.- Why would you think anybody would like to talk to a bot? They don't. I do not suppose if you wanted to talk to a nurse about something technical - you would like to talk to a bot about it. But I will try that with my patients and see what their reaction will be. Anyway.... I digress. When I finally got to a live person who wanted the item number. That info is not shown unless you have it in your cart. So, I had to put it in a cart before I could give her the item number even though I gave a total description. She then hung up on me while I was retrieving the information. (15 seconds) Really, then I got sent back to the bot. WOW. NOT SURE WHY I TRIED AGAIN, BUT I DID. Thankfully I got a real person who helped me in a matter of 15 seconds with perfect information. THE SECOND PERSON WAS PERFECT.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Thank you for your feedback, Lisa; the bot feature provides quick access to answers regarding some of our items. It can always be bypassed by clicking on "live agent." We do appreciate your feedback as we are experimenting issues with this feature and always working to improve it. Please do not hesitate to contact us with any questions or need anything else. We apologize again for any inconvenience and hope to see you visit with us again soon.

    Verified purchase

    Reviewed April 7, 2023

    I am always pleased with Lamps Plus, I have made several purchases from them and been satisfied with the quality of the lamps purchased. In addition, the deliveries have been in short time and merchandise has always been well packaged.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Thank you for the feedback and comments, Arlene. We appreciate hearing from you, and we hope to see you visit with us again soon!

    Verified purchase
    PriceRates

    Reviewed April 7, 2023

    I have been searching all of for a lamp shade. I found just the right one at a great price. Just what I have been searching for at every store near me that sells lamps. I am hopeful that is the perfect fit for my lamp.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Hi Eileen - let us know how your shade works out for you! And thank you for the comments and rating, we appreciate hearing from you.

    Verified purchase
    Sales & MarketingStaff

    Reviewed April 6, 2023

    Hope they are as beautiful in person. Avery was a great help and even helped find me a discount. Thank you for all of your help. Will be back in the future. I will also refer friends and family as well.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Hi Jasper - thank you for the feedback and for referring us to friends and family, that's wonderful to hear!

    Verified purchase

    Reviewed April 4, 2023

    Lamps Plus has carry some other brands that other lighting stores do not. It gives me more of a selection to choose from which is great. I don't like that they don't offer free shipping with a large purchase. :(

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Thank you for your feedback; we apologize for the confusion regarding the shipping cost. We offer "free shipping" or "free shipping and free returns" on many of our products. Lamps Plus Open Box orders do not qualify for Free Shipping. As items available on Lamps Plus Open Box are sold at a discounted rate and must undergo an extra inspection, they do not qualify for Free Shipping. Should you have any questions or need anything else, please do not hesitate to call us at 1-877-704-2425.

    Verified purchase
    StaffEase of Use

    Reviewed April 4, 2023

    Your site is very user friendly and I have always been pleased with items that I have purchased from you. I would not hesitate to purchase items from your site and I have referred you to my friends and family.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Thank you for the referral and the feedback, Joann, we hope to see you visit with us again soon!

    Verified purchase
    CoveragePriceMaintenanceRates

    Reviewed April 2, 2023

    I have a set of Waterford Chrystal Lamps that I have had for a long time. The shades were looking worn. After reviewing the lampshades at Lamps Plus, I found just what I was looking for. Since the selection was exceptional, and the prices were reasonable, I decided to replace the lampshades in my bedroom. It is so good to find these products on line and delivered free.to my house.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    We do have a large assortment of replacement lamp shades, glad to see that you found a design that worked for you. Thank you for the feedback and we look forward to seeing you again soon!

    Verified purchase
    Customer Service

    Reviewed March 27, 2023

    I submitted a check availability online and within seconds got a response from Sara. She let me know the item was not in stock but would be happy to order it for me. The light has been ordered and it's on it's way.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Sounds like you used our Live Chat feature, thank you for providing your feedback. Please let us know if you have any additional questions about your order.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 24, 2023

    I had a Chat with Jenn to discuss possible lighting with my order. She provided suggestions and WEBSites. At the end of the conversation, she immediately sent me the full transcript...WITHOUT HAVING TO ASK. That has NEVER happened to me before. I've had companies simply end conversation before I could even get the transcript. Thank You Jenn for your help... Can't wait for the product to arrive, Larry B.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Hi Larry - thank you for the feedback about our customer service team, we were happy to assist you!

    Verified purchase
    PriceStaffRates

    Reviewed March 22, 2023

    Whenever I am looking for lighting that is extraordinary, I go to Lampsplus.com. The selection of styles and colors are amazing, the prices are great and even more savings are offered with their open box products. When you want more than the standard selection of lighting options offered at the DIY home stores, check out Lamps Plus.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Hi there, thank you for that feedback, Arlene, great to hear from you!

    Verified purchase

    Reviewed March 20, 2023

    I ordered a mirror I loved. Unfortunately, it was damaged in shipment. Lamps Plus was so accommodating with the replacement and the return. Have used them before and was pleased, but now I think I will always look through Lamps Plus before any other website.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Hi - we apologize for the mirror not arriving safely to you, but glad to see the replacement arrived in good shape. Thank you for the comments and we look forward to seeing you again soon.

    Verified purchase
    Punctuality & Speed

    Reviewed March 17, 2023

    Great selection to choose a lamp; made a decision quickly! Do not like having to search thru a large number of articles. Your lamps were impressive! Will be a return customer; so excited to get lamp in my home.

    BB

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Hi - thank you for the visit and the feedback, we hope that you will enjoy your new lamp design.

    Verified purchase

    Reviewed March 16, 2023

    I would have offered to pick it up (instead of shipped, I live in Boulder) but that wasn't an option. (Just ordered - haven't received them yet to further comment.) My hope is these 3 can be lined up together, centered over a 94" double sink counter and not look odd! It was easy to peruse the website looking for what I needed, keeping them in the cart (or 'loved') until I made a decision. I like the looks of this light fixture, matching the brushed brass bathroom fixtures and cabinet handles.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Hi - let us know how your fixtures work out for you. If you need something different just let us know and we can help you out with some suggestions.

    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed March 16, 2023

    We have placed multiple orders and never had a problem during a large remodel job on our house. The fair prices and fast and free shipping have made the job much easier and enjoyable. That's why we keep coming back!!!

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Hi Greg - thank you for being a returning customer, we appreciate getting your feedback, and we look forward to seeing you visit with us again soon! Thanks again.

    Verified purchase
    Punctuality & SpeedStaffTransparency

    Reviewed March 15, 2023

    Excellent products and service. Delivery was fast. Online shopping is easy and products well shown in pictures. Have purchased several ceiling lights when remodeling my bath, kitchen and dining room. Have several more rooms to update with ceiling lights and fans.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Hi - thank you for the visit and the feedback, we look forward to seeing you again soon!

    Verified purchase
    Online & AppEase of Use

    Reviewed March 14, 2023

    Your website is easy to navigate and make purchases. I find the process delightful. I have made several purchases including ceiling light, bar stools and ceiling fans. The Art Shade section could use images of the illuminated fixture.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Thank you for the rating and the comments, we appreciate the feedback about our art shade photos.

    Verified purchase
    Online & AppEase of Use

    Reviewed March 10, 2023

    The only issue was trying to create an account.. The products are beautiful… The site is easy to navigate…Lots of diversity among the fixtures…Love the image where you can place the fixtures in a room to visualize what it will look like..Great feature..

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Hi - if you need any help in editing or creating your account just reach out to our customer service team and they can help you out. Thank you for the comments about using our View In Your Room site tool, glad to see you found that useful!

    Verified purchase
    Customer ServiceEase of Use

    Reviewed March 10, 2023

    Easy to use website, especially like the feature that lets you save ones you think you like. Then go to saved items and start to work your way down to the one you like the best. Good return policy if we don't like lamp. When this fixture arrives, we will return the first one as wife doesn't like the look. Good customer service.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Great to hear from you and get your comments, we appreciate it!

    Verified purchase
    PriceStaffEase of UseRates

    Reviewed March 10, 2023

    Website very user-friendly and intuitive. When comparing same product across other sellers' website, found Lamps Plus to be more complete and presented needed accessories in a systematic fashion leading to user confidence in ordering product (even when other sellers offered cheaper pricing).

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Thank you for the feedback, glad you found all the information you needed to order from us with confidence! Enjoy your new fan design, and please let us know if you have any follow-up questions.

    Verified purchase
    Sales & MarketingPriceRates

    Reviewed March 8, 2023

    Shopping on Lamps Plus is always easy. Easy to browse the selections and find what I am looking for. This is my third purchase of various lights over the last 3 months and I have been pleased with the selections and prices each time. I also greatly appreciate that I was notified that something in my cart was now on sale so I could purchase it cheaper.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Hi Debbie - thank you for being a returning customer of ours, that's great to see! Enjoy your new designs, and we look forward to your next visit with us.

    Verified purchase
    Online & AppStaff

    Reviewed March 8, 2023

    Lamps plus has a great selection of lamps. We recently redecorated our home and wanted new lamps. I found Lamps Plus online and ordered new lamps for our house. I was amazed at their selection. Their website was very easy for me to check out all their lamps.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Hi Karen - thank you for the comments, great to hear from you!

    Verified purchase
    Price

    Reviewed March 8, 2023

    I purchased this set of two desk lamps because of the affordability and design of lamps. I was pleasantly surprised at the affordability of the two lamps. I was not expecting that they would be so affordable. I am very happy with my purchase plus that I am able to have them shipped to my home at no cost!

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Hi Anne - great to hear that, thank you for the feedback about our desk lamp selection and for your visit. Hope to see you again soon!

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed March 8, 2023

    I've ordered six lamp shades to use in house as I remodeled. Two of them were exchanged with the help of your system. All has worked well from the website to customer service. I am especially happy with the quality and price of shades.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Wonderful to hear that, thank you for the response and the feedback. We hope to see you visit with us again soon.

    Verified purchase
    Maintenance

    Reviewed March 3, 2023

    Looking for indestructible (steel) lamps! Found 'em! I needed two that matched in fun colors that would look cute in my Airbnb that I didn't have to worry about breaking. These are great! I got the blue ones and that will really go with the bedspread in our unit. Thanks for carrying these lamps.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    We appreciate the comment, thank you! Good luck with your Airbnb, and we hope that you and your guests will enjoy your new lamps.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 28, 2023

    The customer service agent helped me get contact the manufacturer so I could have questions answered about a product I was looking at. This helped me make a decision about which product to order. The assistance was helpful and professional.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Thank you for reaching out to us, Renee, we hope that you will enjoy your new design!

    Verified purchase

    Reviewed Feb. 26, 2023

    Lamps Plus had ALL the information available for me to make the correct decision for purchase. Sloped ceiling that required an extension and a ceiling mount... Thanks for having a fully usable site for this purchase...

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Hi Scott - thank you for the feedback, we hope that you will get lots of uses out of your new fan.

    Verified purchase
    StaffTransparency

    Reviewed Feb. 25, 2023

    Lots of wonderful choices to help find the perfect shade for my lamp. Found the right size and shape of lamp shade to fit an older lamp that needed updating. Always find the perfect outdoor lighting, lamps or shades to update my home.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Hi - thank you for the comments and feedback about our lamp shade collection. Great to see that you found a design that's a good fit for you!

    Verified purchase

    Reviewed Feb. 25, 2023

    My home was damaged from Hurricane Ian. I have had to replace many light fixtures. The choices at the big box stores at best were disappointing and common. I have now ordered 3 lighting fixtures from Lamps Plus. I decided to order my third fixture because of the quality and selection offered. I am very pleased with the company and product. The ease of having a large item delivered directly to your front door is a big plus.

    Thanks for your vote!
    Verified purchase
    Billing

    Reviewed Feb. 21, 2023

    Glad you offer the Sezzle option as installment payments. You have great variety of design lamps. Selected what I was looking for, desk lamps. Conveniently one of the lamp has USB and outlet, which is wonderful. The lamps have such great features. The sizes of the lamps are perfect as well. Thank you.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Thank you for your feedback! We're glad to hear you're enjoying our products and found something that works for your needs. If you have any questions or would like assistance placing an order in the future, please do not hesitate to call us.

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Feb. 20, 2023

    When I called I ended up getting Bryce on the phone, he was very knowledgeable and helpful. Really appreciate the customer service. I was replacing a light we had purchased several years ago when we had remodeled our kitchen. I had purchased them elsewhere so I called that company first. I was on hold for over 10 minutes and finally hung up and called Lamps Plus. Glad I did.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    We are glad you called us as well, happy to have been able to help you out! Thanks so much for the feedback and relating your story, we appreciate hearing it. Enjoy your new under cabinet lighting, and we look forward to helping you on your next project.

    Verified purchase
    Customer ServiceMaintenanceStaff

    Reviewed Feb. 19, 2023

    Customer service has been great - I have had an issue with product operation but believe we will get this resolved once replacement fan has arrived and the old one returned. Will give this one more try to fix. Thanks for all of the help.

    Guy

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    We apologize for the issue you had with the fan. Please let us know how they new one performs for you, and should you have any additional issues our fan tech team can help you out again. Thank you.

    Verified purchase
    Online & App

    Reviewed Feb. 19, 2023

    I can only comment on the web site and ease of finding and ordering the lamp shade. It was so very easy! I could not find a shade large enough anywhere!! I've looked in stores small to big box for over a year. You can only live with a lamp shade for so long, and I reached my limit. Went online and found Lamps Plus, I'll be back too for sure!!

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Great to hear it, glad to see you were able to find the lamp shade you needed. Thank you for the visit, and we look forward to seeing you again soon!

    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed Feb. 18, 2023

    I had registered yesterday and got a $15 off with purchase of $50.00 or more in my email.. ** is the code. Tonight my email wasn't recognized. I had to register over again. At check out there was not a place to enter the discount number I have.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Hello Karlene; thank you for reaching out and providing your review. We're sorry to hear your code wasn’t applied to your order. Great news! We manually applied the $15.00 off your flushmount ceiling light. Please hang onto your code for your next qualifying purchase. Please do not hesitate to contact us if you have any questions or need anything else.

    Verified purchase

    Reviewed Feb. 7, 2023

    I prefer to buy in person, but couldn't locate this type of lamp, so Lamps Plus was a good option. It arrived in beautiful condition. Easy to put together. Hope my new purchase is also as satisfying. Attached is a photo of the lamp in my home.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Hi - thank you for the feedback and rating, we appreciate hearing from you, and we hope that you will enjoy your new Tiffany style lamp.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Feb. 7, 2023

    Able to see what I needed quickly and Justin at the Lynwood Washington store was quick to respond to my questions about the lamp I ordered. I hope it arrives undamaged and is in perfect condition. A good shopping experience.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Hi - thank you for the outreach to our Lynwood store. We hope that you weill enjoy your new design, let us know what you think of it once it arrives.

    Verified purchase
    PriceRates

    Reviewed Feb. 6, 2023

    My "go to place" for lighting!!! The quality, design, and prices are superb, as are the vast number of choices. Service is always wonderful. Last year we replaced 13 outdoor lights. The new lighting makes our home look wonderful. I also purchased new lighting for my island after a kitchen renovation project...delighted with results. I am now ordering lighting for our breakfast nook. Highly recommend Lamps Plus.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Thank you for making us your go-to lighting store, that's great to hear!

    Verified purchase
    Sales & MarketingStaff

    Reviewed Feb. 5, 2023

    I've ordered a few things over the years from LampsPlus and I've never been disappointed. This metal artwork is going to look great on the wall at the entrance to my home. The daily sale of $200 off was beyond amazing. Thank you LampsPlus.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Wonderful to hear all that, thank you so much for the feedback and comments. Great to see that you are a returning customer of ours, we look forward to your next visit!

    Verified purchase
    PriceRates

    Reviewed Feb. 3, 2023

    This review relates primarily to the online shopping experience and to product. Lamps Plus has a nice selection, many styles and especially of mid century modern lamps. Prices are reasonable and competitive with the added bonus of offering open box opportunities on certain selections. Easy checkout process.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Thank you for the reply and rating. Enjoy your new Mid-Century lamp design!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 1, 2023

    I just wanted to let you know what a great job Bryce did helping me today with my order. I needed assistance with a version of a product that I was unable to find online, and he found what I needed and I had it ordered promptly and as needed. Great customer service!

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Thank you for that, we will be sure to share your comments with our customer service team! Enjoy your new design, and we hope to have you visit with us again soon.

    Verified purchase

    Reviewed Feb. 1, 2023

    FINALLY found the correct lamp shade I need to coordinate in my parlor. And lo and behold, Lamps Plus was running a weekly special on it so it was 50% off! In stock and free shipping. Thank you Lamps Plus for the Beige Marbled Drum Shade!

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    Lamps Plus
    Response from Lamps Plus

    Appreciate the feedback and hearing about your visit. We hope that you enjoy your new lamp, and we look forward to seeing you again soon!

    Verified purchase
    PriceRates

    Reviewed Jan. 29, 2023

    I have not been here in a while but on searching for a great priced item that I believe will be great, I am once again brought to Lamps Plus. Easy navigation and great prices for the products. So once again I am back.

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    Lamps Plus
    Response from Lamps Plus

    Wonderful to see that you are a returning customer of ours, thanks so much for the visit and for the review.

    Verified purchase

    Reviewed Jan. 26, 2023

    We have a home on Ohio and another in AZ. Two different decorating schemes. Ohio is mid century modern, easy for me. AZ is southwest requiring a little more thought and planning. Lamps Plus is my first stop for lighting, clocks and decorating ideas. I am pleased with product selection, quality and shipping. Highly recommend to my friends.

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    Lamps Plus
    Response from Lamps Plus

    Great to hear from you, and wonderful to get your recommendation, we appreciate it. Thank you for the comments and we look forward to seeing you visit one of our Arizona store locations!

    Verified purchase
    PriceRates

    Reviewed Jan. 24, 2023

    When I found this lamp on your site 10 hours ago, it was listed at $299.99. This morning when I placed the order it had jumped to $319.99. I could have placed the order through Walmart (who orders from you) at the lesser price but didn't want to do business with them. I won't recommend your store to others.

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    Lamps Plus
    Response from Lamps Plus

    Thank you for your review Glenn; we apologize for the confusion regarding the price. Sale pricing is listed online and is valid only through the dates displayed on individual product pages. Please note that quantities may be limited and that offers are good only on in-stock merchandise. We show your table lamp was on sale for $299.95 and the sale event ended on 01/23/23. We went ahead and adjusted the price to reflect the sale price. Please let us know if you have additional questions!

    Verified purchase
    Customer ServiceOnline & AppStaffEase of Use

    Reviewed Jan. 23, 2023

    I love Lamps Plus. They always have what I'm looking for, and their Customer Service is excellent, when needed. I find the customer reviews helpful and the full descriptions of products is super informative. And finally, the website is easy to use.

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    Lamps Plus
    Response from Lamps Plus

    Great to see that you are a returning customer of ours, thanks so much! Enjoy your new design and we hope to see you again soon.

    Verified purchase
    Sales & MarketingOnline & App

    Reviewed Jan. 20, 2023

    Easily found the style table lamp we were looking for on the website. Plus, it was on sale. Lamps Plus is a quality store and out go to store for lighting needs. Lamps Plus is a good source if you are seeking contemporary lighting. For us it is also conveniently located.

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    Lamps Plus
    Response from Lamps Plus

    Thank you for the store visit, we appreciate you stopping in, and we look forward to the chance to serve you again soon.

    Verified purchase
    Contract & TermsPricePunctuality & SpeedStaff

    Reviewed Jan. 19, 2023

    I contacted Lamps Plus about a replacement bulb. They promptly directed me to the correct bulb and didn't charge me for my mistake. I also purchased a gorgeous ceiling fan from them five years ago. Great service, great staff and great products.

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    Lamps Plus
    Response from Lamps Plus

    Thank you for that response, great to get your feedback and comments.

    Verified purchase
    StaffRates

    Reviewed Jan. 18, 2023

    You guys always have EXCELLENT SELECTIONS and Sezzle allows me the convenience to get it NOW...no interest. I have been fortunate to have found you years back as I moved into my dream home and needed to fine tune basement and detail my flavor throughout. YOU MAKE ME LOOK RICH and ON POINT!

    BEAUTIFUL! THANKS.

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    Lamps Plus
    Response from Lamps Plus

    Thank you for saying so, we appreciate the rating and your positive comments!

    Verified purchase

    Reviewed Jan. 15, 2023

    This is my 2nd order with Lamps Plus and both were flawlessly execute and the product I previously purchased - Baluster Coastal Modern Wood Floor Lamp with Tray Table - was received in good condition, a little difficult to assemble but I'm old!, and I love it. I hope this order turns out to be the same.

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    Lamps Plus
    Response from Lamps Plus

    Great to hear from you, thank you for being a returning customer of ours. Let us know what you think of your new design when it arrives!

    Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffRatesTransparency

    Reviewed Jan. 14, 2023

    On February 11, 2022, I ordered two 36x36 frameless bathroom mirrors from LampsPlus.com. The mirrors were delivered on February 17th. The mirrors were shipped encased in form-fitting Styrofoam in separate boxes. Opening the first box revealed a shattered mirror. The second one held an intact mirror that had several deep scratches that went unnoticed at that time. I contacted Lamps Plus immediately about the shattered mirror. I was told I would receive a replacement, that I did not need to return the mirror, and that I would receive an email from them with an address to send an image of the shattered mirror. I received that email and replied with all the information they requested.

    By March 14th I had not received the replacement mirror and had heard no more from Lamps Plus. I sent them a third inquiry that day. Again, no reply. I had purchased the mirrors through Synchrony Bank with my Sam’s Club Mastercard. So, because I was being ignored by Lamps Plus I contacted them to dispute the transaction.

    Synchrony Bank agreed with my position, initially, and credited my account with the $421.82 purchase price of the mirrors. Now it gets weird. On June 24th I received a message from Synchrony Bank stating that, based upon “new information”, they were reversing the previously issued credit. The “new information” supplied was a proof of delivery statement showing that FedEx had delivered the mirrors on February 17th. That’s not new information, that’s the date I phoned Lamps Plus to report the mirrors had been delivered in damaged condition. Non-delivery was never the issue.

    On June 29th I sent a letter to Synchrony Bank. I told them; “before I take further action on this matter, please verify, in writing, with a signature of an actual human with some authority at Synchrony Bank, that you agree with Lamps Plus that delivery is all that matters, that the condition upon delivery is irrelevant.” The letter was sent Certified Mail with a Return Receipt, it was signed for by Rolando **.

    On July 13th I received a Voicemail to Text message from Synchrony Bank stating; “Hello this is a message from Synchrony Bank for Steven ** [sic] regarding your Sam’s Club Master Card account. We are calling to inform you that we received your correspondence. We appreciate your patience while we review your request and we’ll update you as soon as possible. We can be reached at 866-220-0254. If you have any questions. Thank you. Goodbye.”

    I responded with another letter to Synchrony Bank stating: “It is important to understand that I did not make a request, I stated a requirement. Nothing short of the letter described, clearly stating your policy that receipt of damaged goods is not grounds for a refund, will suffice. Upon receipt of that letter I will pay the full amount of the purchase, $421.82. I will not pay any late fees or interest as the delay is solely your fault. Further communications on this matter other than that letter must be via an email that is monitored.” That is where we stand. My account balance is the sum of the $421.82 plus about six months of late fees and interest. Clearly, Synchrony Bank wants to be paid, but nobody there is willing to put their name on the letter required to obtain it.

    A few days after posting the above message on another consumer complaint site and on social media, I received the following Voicemail message: "Hi, this message is for Steven. This is Tiffany calling from Lamps Plus. I wanted to call you and apologize for the condition that your mirror arrived in, and I wanted to let you know that I was going to send you a replacement. I just wanted to confirm the address on file is still correct. I'll go ahead and do an email and you can just reply back and let me know if the address is correct or you can contact us back at our 800 number that’s 800-782-1967.

    Again, my name is Tiffany. You can dial my extension which is **. Again, you can contact our 800 number and my extension is ** or you can give us a call and ask for Tiffany and I'm one of the supervisors here at Lamps Plus. I do apologize for the delay, and I understand that you want your replacement mirror so I want to get that out as quickly as possible. I look forward to hearing from you Steven and again, I apologize for this delay. Have a great day, bye."

    I did not receive the promised email and I did not reply by phone. There's no need to confirm my address as there's no longer a need to replace the mirror. Once it was clear that Lamps Plus did not intend to replace the mirror I found another source. I bought two replacements because I wanted the mirrors to match. Also, the mirror that arrived intact had several scratches that went unnoticed until the mirror was installed and cleaned.

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    Lamps Plus
    Response from Lamps Plus

    Hi Steven, thank you for reaching out and providing your review. We're very sorry that one of your beautiful mirrors arrived damaged. We have gone ahead and issued a return for a refund. A follow-up email will be received shortly with additional information regarding your return. Should you have any questions about your order, please get in touch with us at 877-704-2425 option two or email CustomerService@LampsPlus.com.

    Verified purchase
    StaffEase of Use

    Reviewed Jan. 12, 2023

    We had a great experience looking for and buying a lamp today. We got great help from the chat and advice for what we needed. The website was very easy to navigate and there was some beautiful options. Excited to get the beautiful lamp that we ordered.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Wonderful to hear from you Kim, thank you for the visit and for the feedback.

    Verified purchase

    Reviewed Jan. 12, 2023

    Happy to have found what I desired and the simplicity of the ordering. I will be pleased to talk about this way of lamp shopping with anyone that may have the occasion to ask where I was able to locate the very lamp that suited my taste and decor and blends so nicely with the room accents.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    We appreciate your time and feedback and are glad you're enjoying our merchandise. Should you have any questions or if you would like any assistance placing an order in the future, please do not hesitate to call us at 1-800-782-1967.

    Verified purchase
    Staff

    Reviewed Jan. 11, 2023

    Sarah your rep was wonderful to deal with. Yes I bought more than I thought I would. All the products were delivered today and I Love everything I bought! I really appreciate all the guidance Sarah gave me. She knows her product. This will be my project for the spring. Sincerely, K. **. Thanks Sarah.

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    Lamps Plus
    Response from Lamps Plus

    Hi - thank you for the feedback about our customer service team, it's greatly appreciated!

    Verified purchase
    PriceRates

    Reviewed Jan. 10, 2023

    For 2 items (open box) I should pay $29, for only 1 I paid $24. Also I figured out that a lot of your prices are higher than in another stores. I checked Google yesterday comparing prices and 2 items that I wanted to buy from you I found much cheaper and I saved more than $120 with free shipping. Sometimes there is a sense to buy open box.

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    Lamps Plus
    Response from Lamps Plus

    Thank you for your feedback Inna, items sold on Open Box are open merchandise that requires additional storing and repackaging therefore some shipping fees can apply. We are happy to advise that Lamps Plus covers the larger costs of shipping which lowers the cost to our customers. After reviewing your order we show purchasing your stunning chandelier through Open Box saved you $140.00. We also offer a price match guarantee on all our regular-price items. We apologize for any inconvenience.

    Verified purchase
    Customer Service

    Reviewed Jan. 10, 2023

    I saw, found and ordered. All in about 3 minutes. Does not get any better!!! I started the order last night and got an email this morning reminding me of the product.

    Finally got it ordered this evening. This site is very good and easy to walk through.

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    Lamps Plus
    Response from Lamps Plus

    Hi - glad to see you found us easy peasy to show with, thanks so much!

    Verified purchase
    Sales & MarketingStaff

    Reviewed Jan. 8, 2023

    We stopped at the Store in Denver, and Brad helped us; I chose to order online. But I like to touch and feel the furniture before I purchase it!! The store is excellent and has good sales, I have ordered online before and have always been pleased. I will shop again.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Hi - thank you for visiting our Denver store location, and for giving us your feedback and comments. We hope you will stop in and see us again soon!

    Customer ServicePunctuality & SpeedRefunds & PayoutsValue

    Reviewed Jan. 7, 2023

    Lamps Plus provides good value and fairly quick shipping. I cannot recommend them because of their poor customer service when handling returns. It took forever for them to send a prepaid return label. The item arrived at their supplier over 40 days ago and I still don't have a refund.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Hi David, we're sorry to hear there's a delay in receiving your refund. We can locate multiple orders using your email, and there is none with a pending return request. Please contact our customer service department directly at 877-704-2425 option two, or email CustomerService@LampsPlus.com with your complete order number so we can further assist with your refund request.

    Verified purchase
    PriceRates

    Reviewed Jan. 5, 2023

    I greatly appreciate your website design which allowed me to narrow down my selections to what I was looking for - a bathroom vanity light, in chrome, with some traditional style and sparkle. To find it at rock bottom price with free shipping was the cherry on top!

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Hi - we appreciate the comments, thanks so much! Enjoy your new lighting and we hope to see you visit us again soon.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffEase of UseRates

    Reviewed Jan. 4, 2023

    Since I have not received my lighting piece (flush-mount drum shade), I cannot comment on the speed of delivery or the performance of the product. I hope it's as lovely as pictured. I can say that the website was user friendly and placement of my order was quick and seamless. I definitely would recommend checking out this site if you're in the market -- free delivery and free returns with great prices! I have received NO incentive for this review.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Hi - thank you for the feedback, and your recommendation, we appreciate you taking the time to leave your comments!

    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 2, 2023

    Easy to find what is available with the “more like this” feature. Great quality and choices. I prefer shopping online. I chose two brass standing lamps with ease, and will order a ceiling fan in the future. Thank you for your quality service for online service, speedy delivery and 60-day return policy.

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    Lamps Plus
    Response from Lamps Plus

    Thank you for the feedback, we appreciate hearing from you, and we look forward to your next visit with us!

    Verified purchase

    Reviewed Jan. 1, 2023

    My wife and I love this site. We've purchased numerous outdoor statues and have been very impressed with the quality of the product and the shipping. The statues were shipped on pallets and the packing was wonderful. We would highly recommend Lamps Plus!

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    Lamps Plus
    Response from Lamps Plus

    Thank you for the recommendation and for being a returning customer of ours, we appreciate your business. Enjoy your new design and have a wonderful new year!

    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 25, 2022

    Great experiences, all vast selection, fast shipping, good quality. I will return for more items for my new home! I frequently shop at vintage stores in person and online and the temptation to just go to Lamps Plus is always present because I can find what I'm looking for. Thank you for all the great options!

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Thank you for that feedback, we appreciate it! Great to see that you are a returning customer of ours, thanks for choosing us as your lighting store.

    Verified purchase

    Reviewed Dec. 24, 2022

    My first order was maybe 20 years ago. We were very happy with the quality of fixtures, the ones washed every by by our sprinklers finally required replacing. They were replaced this year. We're adding a post lamp to match by our mailbox. Been very happy with this product. Has outlasted the original ones, they only only 5 years. We have lived in this home since 1966.

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    Lamps Plus
    Response from Lamps Plus

    Thank you for being a repeat customer of ours, we appreciate the feedback and hearing your story!

    Verified purchase
    Customer ServiceStaffValue

    Reviewed Dec. 23, 2022

    I ordered a lamp where the shade was very nice and good value but too dark, good customer service returning this one. Then I spoke to a representative about a new lighter shade that would let more light in - very helpful. Thanks.

    Ann

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    Lamps Plus
    Response from Lamps Plus

    Thank you for the comments about our customer service team, we appreciate the positive feedback. Enjoy your new design, and we hope to see you again soon!

    Verified purchase
    Staff

    Reviewed Dec. 22, 2022

    My friends have just finished building a home in Pahrump, NV and I loved all their lighting. We have just started and I loved their exterior lighting so much... that I told them I was going to use the same model. The products look amazing.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Great to hear from you, thanks so much for the feedback and comment. Best of luck on your new home-building project, and we hope to see you visit us again soon!

    Verified purchase
    PriceStaff

    Reviewed Dec. 22, 2022

    Representative greatly assisted in RMA options and allow myself to place order for correct replacement bulbs. To the RMA for order **, will donate to habitat for humanity vs ship / carbon cost to return a small order. Agent was knowledgeable and attentive. Thank you very much.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Thank you for the feedback, glad to see that our customer service team was able to assist you and help you out.

    Verified purchase
    PriceStaffRates

    Reviewed Dec. 21, 2022

    I’ve been ordering from Lamps Plus for many years and have never had one disappointment in service, quality or shipping. I browse the site even when I don’t need lamps just to see the beautiful revolution of gorgeous items. Have faith you will not be disappointed in ordering or price points of this lovely website. Thank you to the workers and staff for all the hard work and Joy you bring daily!

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Hi - thank you for the recommendation and for making us your go-to store for table lamps! We appreciate the feedback and look forward to seeing you visit with us again soon.

    Verified purchase
    StaffEase of UseRates

    Reviewed Dec. 19, 2022

    The website was very easy to navigate and search for the kind of lamps I was interested in. Found a great-looking set of nightstand lamps that I know will look great in our guest bedroom. And the free shipping is a nice "plus"!

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Hi - thank you for the comments and the rating. We hope you have a great holiday and we look forward to seeing you again soon!

    Verified purchase
    Punctuality & SpeedOnline & AppEase of Use

    Reviewed Dec. 16, 2022

    The site is great in all areas: The selection is Great, the site is easy to navigate, the filtering aspects and metrics are easy to use, checkout was super fast and involved only one step and finally, delivery with delivery confirmation was superb. Nothing arrived damaged and the items were on time. We love Lamps Plus!

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Hi Robert - great to hear from you, thank you for all the kind words and feedback. We hope to see you visit us again soon, and we wish you a very happy holiday.

    Verified purchase
    PriceStaffRates

    Reviewed Dec. 14, 2022

    Pole lamp with two adjustable reading lights. I can only speak to the ordering process which was outstanding and locating exactly what I wanted. The big competitor had nothing in this price range that wasn't cheap plastic and pretty wobbly at that. From the pictures and description this one appears to be well made and have glass shades and its incandescent lights but you can use LEDs in it if you choose. I'm looking forward to receiving it.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Hi - thanks for the order and for your comments. If you have any questions about the design just let us know. Thanks again and we hope you have a wonderful holiday.

    Verified purchase

    Reviewed Dec. 14, 2022

    This is my 2nd set of lamps I’ve purchased from Lamps Plus. They gave great quality lamps and are unique to other lamps I’ve viewed in stores! I would recommend them to anyone who wants good quality lamps in their home. I have a mid-century home and my first set of lamps just fit the style perfectly.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Thank you for being a returning customer of ours, we appreciate the visit and your feedback!

    Verified purchase
    StaffEase of Use

    Reviewed Dec. 13, 2022

    Thank you for clear and concise webpage and ordering was clear and straightforward. That means a lot. I really do not have much more to say other than the webpage was very user friendly and that is important to seniors. Most of us are very savvy. Thank you again.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Great to see that you found our site easy to use, we appreciate hearing that! We hope that you will enjoy your new design, and we wish you a very happy holiday.

    Verified purchase
    Staff

    Reviewed Dec. 5, 2022

    Martha O was very helpful, particularly with the use of the virtual room, where she was able to add the light fixture to a photo of the room. She was also helpful in assessing the height of the ceiling in relation to the pendant light fixture that would work for the room. I would come back to Lamps Plus for future purchases. She also checked inventory, which was quite helpful.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    We appreciate the positive feedback about our service, thanks so much for leaving your comments! Hope you have a wonderful holiday and we look forward to having you visit with us again soon.

    Verified purchase
    Sales & MarketingOnline & AppEase of Use

    Reviewed Dec. 5, 2022

    The website is great! Easy to navigate through products and size choices. Plenty of choices and sizes with a great description on each product. However when I signed up for mobile text to receive $15 off $50, the promo code said invalid! Really??? I couldn't get the $15 off a $2,963.40 order!!! Less than impressed! Nonetheless I removed my Lamps Plus text!

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Hello Shannon, thank you for your feedback, we apologize for any inconvenience regarding your discount offer. We have checked on this and see your order shipping from our vendor, unfortunately, promo code offers cannot be applied to our specially ordered merchandise. Please check the terms and conditions specific to your code. For more information, contact our Customer Service department at 877-704-2425.

    Verified purchase
    PriceRates

    Reviewed Dec. 4, 2022

    we purchased the 8 piece LED Hooded spot lt black set back in November 2016 and just yesterday one of the lamps went out... Performance and longevity Much More than Expected!! Great Product and just repurchased another set as the price has leaped 55% (not complaining)..Thank You!

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Thank you for the comments. Please let us know how your new set of LED lights work out for you.

    Verified purchase

    Reviewed Dec. 1, 2022

    I have never been unhappy with any item that I've ordered from you. In fact, I have been happy each and every time. The choices are enormous, and service is always spot on. I have lived in 3 different places and needed lighting and decor for all three-each time has been a great experience.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Thank you for making us your go-to source for lighting and decor, we appreciate the comment! We hope that you enjoy your new design and look forward to having you visit us again soon.

    Verified purchase

    Reviewed Nov. 27, 2022

    I love Lamps Plus! I love the website and how easy it is to search for something that I need. I buy a lot of vintage lamp bases and I need replacement lamp shades often. I'm impressed with their products and have been very happy with the shades I've ordered.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Great to hear that feedback about our shade collection. We do have a wide range of styles to choose from, glad to see you found a design that works for your vintage lamp base.

    Verified purchase
    PriceRates

    Reviewed Nov. 25, 2022

    This is the third time we've ordered online from Lamps Plus. The order process is very simple and so far accurate. The first order was delivered on time and the second looks like it will be earlier than projected. Their selection is wonderful and the photos and description very accurate. Their prices are very reasonable. We definitely recommend them and would order again if we need more lights.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Great to hear from you and get your feedback, we appreciate it. Thank you for the recommendation, and we look forward to seeing you again soon!

    Verified purchase
    Sales & MarketingPriceRates

    Reviewed Nov. 24, 2022

    On my day off I spent several hours on various websites, yours is the best. Most choice in all categories. My only question is whether my lamp is new or open box. The prices of the two (with promo coupon) are the same. I want a new one, not open box, and a safe delivery. The lamp looks very delicate. You're a good company to do business with.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Thank you so much for your visit, and for sharing the details of your shopping experience. We appreciate the feedback and hope you will enjoy your new designs!

    Verified purchase
    PriceRates

    Reviewed Nov. 24, 2022

    Can not get products to load. How am I to shop your site with no pictures? When you are on the product page it is fine but the pages with categories of products just do not load. I was looking for a certain chair on Google and found you had the second best price. I know you. I bought you. But I could not shop your site and find anything. Bought a lamp somewhere else. The situation has been like this for months.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Hi - we have not had any on-going site issues as you describe, so it could be an issue with your browser or internet connection. If you are using an old-browser version you might try updating it to see if they helps. Should you have this issue again please contact our customer service team. They can help you our by placing an order for you and can also try and troubleshoot the issues you describe. Thank you.

    Verified purchase
    TechPriceStaffEase of UseRates

    Reviewed Nov. 23, 2022

    Easy to use website with helpful product description. Excellent quality and compares more than fairly for quality and price comparisons. Helpful return policy when one product arrived damaged and was returned after warranty period due to my contractor's delays in installation.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Hi Sharon - thank you for all the feedback, and thank you for the comments about our product descriptions, we are happy that you found them useful. Have a wonderful holiday season and we hope to see you again soon.

    Verified purchase
    Staff

    Reviewed Nov. 16, 2022

    Searched long & hard for the right fixture to go over our dining room table. Having the option to see it in my room over my table was a big help. Even though I wasn't looking for one, I'm glad that I will have a fountain in my new home too.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Hi - great to see that you used our View In Your Room feature and found it helpful. Thanks for the feedback and we hope that you will enjoy your new designs.

    Verified purchase
    Maintenance

    Reviewed Nov. 15, 2022

    I ordered 3 Kichler mini pendants. 3 came with missing parts. I ordered the replacement parts and FIVE days after my order, they cancelled it. Said my only option was to order new pendants and return the others. Fine. But there is NO WAY lamps plus can expedite the new ones. So now it looks as though I'm 2 weeks into this and will most likely not have my pendants by Thanksgiving.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Thank you for your review, we’re sorry to hear your beautiful pendants arrived with missing parts. We have looked into this and see the vendor was not able to provide the missing parts due to the parts being preassembled. We apologize for any inconvenience. A return has been authorized for a refund. Should you have any questions or concerns, please feel free to reach out to us.

    Verified purchase
    Sales & MarketingStaffEase of Use

    Reviewed Nov. 15, 2022

    The chat person's help was excellent. Answered my questions and helped by looking up some things I wanted to know. It is an easy to use website with a great variety of different products. I found something close to what I wanted, not exact, but close. Thank you. I tried to use a discount code but was unable to do so. That was the only disappointing part.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Hi - glad to see that you used our Live Chat feature. Our discount codes are not valid on certain brands that don't allow discount, or on sale items, so it may be you were trying to purchase on of those. If you reach out to our customer service team they can tell you for sure and assist you.

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed Nov. 14, 2022

    Searching for a pair of lamps for a guest room & having purchased from Lamps Plus before, I was tickled to find this goodie--I needed two & the price was definitely right so now I'm looking forward to receiving my order. Excellent prompt service in the past so I'm sure that'll be case with these.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Hi - thanks for responding and leaving your feedback, we really appreciate hearing all the details. Enjoy your new lamps and thanks again!

    Verified purchase
    PriceStaff

    Reviewed Nov. 13, 2022

    I purchased a Fanimation Spitfire Matte Greige Outdoor LED Ceiling Fan from you four years ago. The LED needs replacement, and I learned today that I have to pay $140 for a completely new lighting unit. This is excessive for an LED! I understand that the manufacturer figged it this way, but I feel betrayed by LampsPlus that I was not informed how expensive the bulb replacement would be. Will I need to spend another $140 every four years to have a functional lamp?!? This is insane!

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    Lamps Plus
    Response from Lamps Plus

    Thank you for your review Brett, we're sorry to hear your beautiful fan is experiencing issues with the integrated light kit. We looked into the LED and see the vendor offers a 5-year warranty for the LED part. We have reached out to you directly and left a detailed message. Should you have any questions about your order, please contact us at 877-704-2425 option 2 or e-mail CustomerService@LampsPlus.com. We apologize for any inconvenience.

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 9, 2022

    I visited Lamps Plus and was very pleased with their customer service and willingness to help. Very pleasant experience and the employees were friendly and knowledgeable. I will definitely visit this store again for my lighting needs. Clean and organized store.

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    Lamps Plus
    Response from Lamps Plus

    We appreciate the comments about our customer service, thank you so much for sharing them. Glad you enjoyed your visit, we hope to see you again soon!

    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 8, 2022

    Tired of looking at the same old, same old models available elsewhere, I found something more fun & aesthetically pleasing. Ordering was easy & fast. Have yet to receive it, so I cannot share photos or further comments. FYI - I would have preferred an oblong (oval) shape but like what I found.

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    Lamps Plus
    Response from Lamps Plus

    Hi - thank you for the feedback and comments Nina. Please let us know what you think of your new bath fixture when it arrives, and do let us know if you have any questions about it. Thanks again!

    Verified purchase
    Staff

    Reviewed Nov. 5, 2022

    I was looking for specific height and color and we came up with the best option together. S---- at ext. 1960 was understanding, patient and thorough. I felt confident and satisfied with the decision made. Just another example of the care and consideration I have had with all of my purchases from Lamps Plus!

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    Lamps Plus
    Response from Lamps Plus

    Wonderful to hear that and get your feedback, thank you. We appreciate the comments, and thank you for being a returning customer, hope to see you again soon!

    Verified purchase
    Online & AppBillingEase of Use

    Reviewed Nov. 4, 2022

    So far, my experience has been a good one, I am still to see how long it takes for the merchandise to be delivered to me and see the lamps I ordered to see how accurate they are compared to what it is shown on the website. Website is easy to navigate and easy to place the order and process the payment.

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    Lamps Plus
    Response from Lamps Plus

    Hi - thank you for the feedback. Let us know if you have any questions about your order or delivery, our customer service team will be happy to give you any updates you might need. Thanks again.

    Verified purchase

    Reviewed Nov. 3, 2022

    I have purchased many lamps at your store locally and online. Today, I found it frustrating when searching for lamps. There is nothing to let me know there is a similar lamp with a different finish. When you select 'more like this' it only provides you with the finish you already were looking at but a different style lamp.

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    Lamps Plus
    Response from Lamps Plus

    We’re very sorry to hear you’re having issues navigating through our site. If the item is available in a different finish it will have a drop-down menu marked as “MORE OPTIONS”. Our lighting specialists have vast knowledge in this area. They can assist you in greater detail, and help find you the perfect item that fits your needs. Please contact us at 800-782-1967.

    Verified purchase
    Customer Service

    Reviewed Oct. 31, 2022

    Tried using two of your direct marketing promo codes, for exclusive brands, only to find out that literally every exclusive brand is excluded from the promo. Also internet only items should state such, so I don’t waste time calling a store for stock availability.

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    Lamps Plus
    Response from Lamps Plus

    We apologize for any confusion. The designs in this sort should all be coupon eligible: https://www.lampsplus.com/products/lpced_coupon-eligible-design/ Note that offers are generally valid on regular-priced, in-stock merchandise only; not valid on special orders or previous orders, and some other conditions apply. Please check the terms and conditions specific to your code. If you contact our Customer Service department they can investigate and help you out. Thank you.

    Verified purchase
    Customer Service

    Reviewed Oct. 27, 2022

    Very easy to shop and purchase we have purchased from you in the past and have found each experience to be very easy and very good response time for delivery. The selection is large enough to provide plenty of selections to pick from.

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    Lamps Plus
    Response from Lamps Plus

    Hello Brad - thank you for being a returning customer, we appreciate the visit and all the positive comments. Hope to see you again soon!

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Oct. 25, 2022

    The $20 extra charge is shipping and "processing" is unfair. I mean, that's one eighth the price of the lamp itself! Is "processing" supposed to mean "handling but more expensive"? I understand that shipping and handling is a cost, even though most places I buy from offer free shipping; but $20 to call it "processing"?

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    Lamps Plus
    Response from Lamps Plus

    Thank you for providing your feedback Cynthia, I apologize for any confusion. Lamps Plus Open Box orders do not qualify for Free Shipping. As items available on Lamps Plus Open Box are sold at a discounted rate, and must undergo an extra inspection, they do not qualify for Free Shipping.

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    Verified purchase
    PriceRates

    Reviewed Oct. 25, 2022

    I just purchased a gorgeous Possini glass table lamp at an incredible price. Lamps Plus is always the first place to check for any lighting needs. My dining room chandelier is a Franklin Ironworks stunner I purchased several years ago and still love it.

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    Lamps Plus
    Response from Lamps Plus

    Thank you for making us your go-to first stop for lighting, we appreciate hearing that!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 25, 2022

    Beautiful Products and easy to order. I had a question about the order and contacted customer service and worked with Theresa who was AMAZING!!!! We are redoing our medspa and can't wait to see how the new sconces beautify our office!

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    Lamps Plus
    Response from Lamps Plus

    Wonderful to hear from you, thank you for all the positive feedback and the comments. We hope you will enjoy your new sconces.

    Verified purchase

    Reviewed Oct. 24, 2022

    The hardest thing was choosing which lamps we wanted. There were so many good choices. We're in the process of replacing old lamps and have ordered from Lamps Plus before. We've been satisfied with past purchases and are confident this one will be no different.

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    Lamps Plus
    Response from Lamps Plus

    Wonderful to hear that feedback, glad to see you found our site easy to use. And thank you for being a returning customer as well, we appreciate the visit and your support!

    Verified purchase
    Customer Service

    Reviewed Oct. 23, 2022

    I utilized the online chat to find a complimentary pendant light after finding the wall lights I wanted for the front of my house. I received several ideas almost instantly and was easily able to make my selection. Regrettably, I failed to also select a flood light for the back of the house, so I will have to place another order, which I will definitely do through Lamps Plus.

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    Lamps Plus
    Response from Lamps Plus

    Great to see that you used our Live Chat feature to ask questions and get product recommendations. If you need any assistance in choosing a flood light design just let us know!

    Verified purchase

    Reviewed Oct. 22, 2022

    Hi view in room was a bit disappointing. The resolution of the product is pretty bad and there is no way to add additional lights. I wanted to see how the two pendents would look in my kitchent but it was only possible to add a single low resolution pendent.

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    Lamps Plus
    Response from Lamps Plus

    We're sorry to hear you're experiencing issues with our view in room feature. You can add up to 5 items at the same time; this feature works best on Desktops/Laptops, Tablets, and Mobile Devices. If you have any questions regarding this feature or would like assistances with find the perfect pendant to fit your needs, please contact us at 800-782-1967.

    Verified purchase

    Reviewed Oct. 21, 2022

    My new lamp is just what I wanted. It arrived neatly packaged and was easy to assemble. I ordered another one today. The style is beautiful and added a modern look to my room. Thank you for providing a wide variety of choices.

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    Lamps Plus
    Response from Lamps Plus

    We appreciate hearing all that, thank you for the feedback! Please enjoy your new lamp, and thanks so much for the follow-up order.

    Verified purchase
    Sales & MarketingPricePunctuality & SpeedRates

    Reviewed Oct. 18, 2022

    Just ordered a set of table lamps I have been "eyeing up" for the past month or so. The ordering process was a breeze. I decided to take a chance on the "open box" item to take advantage of the discounted price. I am recently divorced and starting all over again so I am trying to save a dollar whenever I can. I am hopeful the quality of the lamps will exceed my expectations. I can't wait until my lamps are delivered!!!

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    Lamps Plus
    Response from Lamps Plus

    Hi - thank you for the feedback! We hope that you will enjoy your new lamps and we look forward to having you visit with us again.

    Verified purchase

    Reviewed Oct. 17, 2022

    I have ordered a couple of times from Lamps Plus. Each time the ordering process has been simple and convenient. The products are packaged well and the items have been relatively easy to install. I love this site and will recommend it and continue to use it for future purchases.

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    Lamps Plus
    Response from Lamps Plus

    Great to hear from you, thank you for the recommendation, we appreciate it!

    Verified purchase

    Reviewed Oct. 16, 2022

    I was becoming despondent over the choices of floor lamps available to us after the demise of our twenty year-old floor lamp which began leaking sand out of the base. I wanted to streamline the lamp placement in the great room and this lamp is the answer! Finding it was easy on your website and ordering was a breeze!

    So glad we knew about you-thank you!!

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    Lamps Plus
    Response from Lamps Plus

    Great to hear all that, thank you for sharing you shopping experience with us!

    Verified purchase
    Staff

    Reviewed Oct. 13, 2022

    I worked with Dee at the Scottsdale location on my fans and she was a huge help. Very friendly. Also the man who loaded and unloaded my car was great. They were very ok with me exchanging some items. I also bought a pillow and the quality was great.

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    Lamps Plus
    Response from Lamps Plus

    Thank you for the feedback. We hope that you will enjoy your new ceiling fans!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 12, 2022

    I easily found what I was looking for. Your website offers many choices that are well categorized to help me find what I was looking for. Ordering online was easy and quick, and I look forward to receiving my order.

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    Lamps Plus
    Response from Lamps Plus

    Thank you for the feedback, we appreciate hearing about your shopping experience!

    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppStaffEase of Use

    Reviewed Oct. 10, 2022

    The Lamps Plus website is user-friendly and intuitive in just the right way. I called our store with a quick question about the product I was considering. Mel (store manager) answered it promptly. I've just purchased the item. The whole process was smooth, easy and simple. This is why I keep coming back to Lamps Plus!

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    Lamps Plus
    Response from Lamps Plus

    Great to see that you are a returning customer, we appreciate your visit and your support! Hope that you enjoy your new design and we look forward to seeing you again soon.

    Verified purchase
    PricePunctuality & SpeedRefunds & PayoutsRates

    Reviewed Oct. 8, 2022

    3rd time ordering lamps. At first I didn’t like the fact I had to assemble the lamps once they arrived. I’m used to it now and it’s a small price to pay for such nice lamps. The prices are super reasonable, and the number of selections is awesome. I always buy sets, and no complaints to date. Love purchasing items I don’t see everywhere else. Cannot wait to get my new order!

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    Lamps Plus
    Response from Lamps Plus

    Hi - thank you for being a returning customer, we appreciate it! Most of our table lamp designs just need to have the shade harp and shade placed on top, so there is not much to the installation. Should you ever need any assistance we'd be more than happy to help you out with this. Thank you for the comments and enjoy your new order!

    Verified purchase
    PriceRates

    Reviewed Oct. 7, 2022

    I ordered two lights, for a total of $239. It seems to me that shipping should be free, on that amount. The company charged only $10 per light, so that's not a lot. Also, be aware that there is a restock fee on some lights, if you return them. In general, the products that they are sell are good, and priced well.

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    Lamps Plus
    Response from Lamps Plus

    Lamps Plus Open Box orders do not qualify for Free Shipping, they are sold at a discounted rate, and must undergo an extra inspection. If your return falls within our 60 day return policy, we will not charge a restocking fee on items purchased that are part of our regular assortment from a Lamps Plus store, in-store kiosk or online at LampsPlus.com. Should you have any questions or concerns, please feel free to reach out to use. Thank you.

    Verified purchase

    Reviewed Oct. 6, 2022

    Amber light bulb. For light fixtures we purchased from Lamps Plus. We want to have extra bulbs on hand just in case any of the original fail. We looked for these bulbs at ACE Hardware and Home depot neither had these.

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    Lamps Plus
    Response from Lamps Plus

    Hi - great to see that you found the bulbs you needed with us. We do have a wide range of designs, and we can also special order for you anything we don't have on hand. Thanks for the comments and feedback, we appreciate it!

    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 6, 2022

    I found the part that I needed very quickly and the sizes of all the dimensions I needed were Accurate. The product looks to be of good quality, and hopefully last for years. I have bought items from your business before and never had a problem with quality or shipping.

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    Lamps Plus
    Response from Lamps Plus

    Wonderful to see that you are a returning customer of ours, thank you! Enjoy your new design and hope to see you again soon.

    Verified purchase
    PricePunctuality & SpeedStaffEase of UseRates

    Reviewed Oct. 5, 2022

    Website excellent, clear and easy to use. Selection and variety of lamps. Have used this company many times in the past and I can assure you that the quality of the product is consistent, the pricing is always the lowest for that level of quality. Should there is any problems the return policy is fair and prompt.

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    Lamps Plus
    Response from Lamps Plus

    Hi Kenneth - thank you for the feedback, we appreciate it. Great to see that you are a returning customer! We hope you enjoy your new design and look forward to seeing you again soon.

    Verified purchase
    PriceRates

    Reviewed Oct. 4, 2022

    I'm usually satisfied with the quality and price of products sold by Lamp Plus, however the price of the item purchased increased by $50.00 in one day. I gave 3 stars because free shipping was offered which offsets some of the price increase.

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    Lamps Plus
    Response from Lamps Plus

    Thank you for your feedback we apologize for the confusion regarding the sale price. The manufacturer’s pricing policy does not permit retailers to advertise prices online that are below the specified amount given by the vendor. We will go ahead and honor the sale price of $349.95. Should you have any questions or concerns, please feel free to reach out to us.

    Verified purchase
    Customer ServiceMaintenanceStaff

    Reviewed Oct. 4, 2022

    The customer service reps couldn't have been more helpful. They clearly told me how to return the defective lamps and get new ones. We will certainly buy from them in the future. Aside from liking their products, I have confidence that they stand behind their products.

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    Lamps Plus
    Response from Lamps Plus

    Hi - glad to hear that our team helped you out, we appreciate hearing from you and apologize for any inconvenience in having to deal with the damaged lamps. Please let us know if you have any additional questions, and we look forward to having you visit with us again soon.

    Verified purchase

    Reviewed Sept. 27, 2022

    This light is absolutely gorgeous!! I bought one just recent and had to come back for another. If you're trying to make a statement in your bathroom this light will do it! The mirror backing reflects the light and the lights are bright. Beautiful design.

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    Lamps Plus
    Response from Lamps Plus

    Great to see that you are a returning customer of ours, thank you so much for the visit and the feedback.

    Verified purchase
    PriceStaffRates

    Reviewed Sept. 27, 2022

    I was able to find outdoor lighting at a reasonable price and a bathroom fixture that is unique and not the standard light. The quality and the amount of the choices are outstanding. Thank you for improving the look of my first and forever home!

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    Lamps Plus
    Response from Lamps Plus

    Congratulations on you new home, we are pleased that some of our designs are helping to illuminate your style and decor! Thank you for the feedback and we hope so see you visit us again soon.

    Verified purchase
    PriceRates

    Reviewed Sept. 27, 2022

    I think your product selections provided many choices and your pricing is fair and reasonable depending upon the lighting your are selecting. Your selections provide options for all rooms inside a home and outside lighting. The delivery has been on time and that is much appreciated.

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    Lamps Plus
    Response from Lamps Plus

    Hi - thank you for the comments, we are pleased that you had a positive experience with our website and with our delivery. We hope that you will enjoy your new designs!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Sept. 24, 2022

    So far, I’ve placed 3 orders with Lamps Plus: one for outdoor lighting, one for a chandelier, and now one for a light fixture for my breakfast area. In every case, the prices have been reasonable, the product quality good, and shipping relatively quick. The one time I had to contact customer service, the response was quick, courteous, and helpful. Will definitely purchase again from this company and have already recommended it to several friends.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 22, 2022

    My kudos to Mr. **. He was super professional, very knowledgeable, customer service oriented. He was patient in helping me select the color lampshade I wanted. He spent the time ensuring I was satisfied with the selection. Congratulations Mr. **, YOU are fantastic!

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    Lamps Plus
    Response from Lamps Plus

    Wonderful to hear that, thanks for the comments and review. We hope that you will enjoy your new lamp shade!

    Verified purchase
    Sales & MarketingPriceRates

    Reviewed Sept. 22, 2022

    I bought 7 of these 2 years ago (8F061 - MVP White Single Under Cabinet LED Puck Lights). They were rated 50,000 hours, but 2 of the 7 lights failed after less than 1000 hours. Not happy at all about wasting money on these very expensive LED lights, and also not being offered any type of discount to replace them!

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    Lamps Plus
    Response from Lamps Plus

    Hello William, thank you for reaching out and providing your feedback. We're very sorry to hear your LEDs are experiencing issues. The vendor does offer an extended 3-year warranty on their LED products. Claims for defective products must be submitted in writing to American Lighting Inc’s RGA Department within the warranty period. We apologize for any inconvenience; a discount has been applied to your new order purchased on 9/22. Please let us know if you have any questions or concerns.

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 22, 2022

    Great products, selection and customer service. Excellent return policy and very responsive. In the last 18 months we have spent over $2500 with Lamps Plus and have been pleased with all of our products. And we're not done yet. There are a few more items they we hope to purchase this year.

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    Lamps Plus
    Response from Lamps Plus

    Hi Douglas - thank you for being a returning customer of ours, we appreciate hearing from you, and we look forward to your next visit!

    Verified purchase
    Maintenance

    Reviewed Sept. 19, 2022

    I have been a Lamps Plus customer for awhile now and I am always happy with the selections, service and support when items shipped were broken. I will continue to be a "life long" customer and have been spreading the word to my friends. Thank you for your superb and exceptional service!

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    Lamps Plus
    Response from Lamps Plus

    Wonderful to hear that, thank you for the review and feedback, we appreciate it, and we appreciate you being a returning customer!

    Verified purchase

    Reviewed Sept. 18, 2022

    Hi! The only reason I didn't give five stars is because I wanted to see a "Favorites" icon next to the lamps that come up on the search results view. I didn't want to have to click into the lamp details in order to Save it. I think that would be a nice little addition. Thanks!

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    Lamps Plus
    Response from Lamps Plus

    Hi Michael, thank you for your time and providing us with your feedback. We do have a Save button and you are correct; to access this feature you would need to click on the item for this option to appear. We apologize for any inconvenience. Should you have any questions or concerns, please do not hesitate to contact us.

    Verified purchase

    Reviewed Sept. 18, 2022

    We ordered lights for our bathroom over the mirror, and we were extremely happy with the product. We have since order lights for the bathroom ceiling and the hallway. When the lights arrived the box was not damaged which means a lot. When we remodel the guest bathroom, we will purchase them from Lamps Plus.

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    Lamps Plus
    Response from Lamps Plus

    Great to hear from you, we hope that you will enjoy your new bathroom remodel. Let us know if you need any advice or product recommendations for the upcoming guest bathroom redo, our experts would be happy to help out! Thanks again!

    Verified purchase

    Reviewed Sept. 17, 2022

    We have been remodeling our two story house. We have replaced all of the light fixtures. I've bought all them from Lamps Plus, having to return only one because it turned out to not fit the situation as I would have liked. Easy no hassle return process. I highly recommend their products and their service.

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    Lamps Plus
    Response from Lamps Plus

    Hi Linda - thanks so much for the feedback. Appreciate hearing from you and getting your recommendation.

    Verified purchase
    Contract & Terms

    Reviewed Sept. 17, 2022

    I found the perfect for me bathroom mirror. The search engine fed me only mirrors in the category I wanted, and in an easy to view arrangement. Data and images were concise and well laid out. Checkout was smooth and effortless. I'll be coming back to Lamps Plus for future needs.

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    Lamps Plus
    Response from Lamps Plus

    Hi Larry - thanks for the feedback, we appreciate getting your comments, and we look forward to seeing you visit us again.

    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 16, 2022

    Awesome display of very unusual lighting. I have had this lamp in my pictures and finally said...this is what I want. I shall see when it is delivered. I can not wait to see it...It is so beautiful. I hope it is as beautiful as it is online.

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    Lamps Plus
    Response from Lamps Plus

    Hi - thank you for the comments and feedback. Let us know what you think of your new lamp when it arrives, we hope that you will enjoy it. Thanks again!

    Verified purchase
    Sales & MarketingStaff

    Reviewed Sept. 16, 2022

    Before purchasing this fan, I chatted with Tristan and she was able to give me options for styles that I was looking for and it was on sale. I appreciate all her help. I have purchased many items from Lamps Plus and always have had a great experience with the products and service. Highly recommend Lamps Plus!

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    Lamps Plus
    Response from Lamps Plus

    Hi Paula - it was a pleasure to help you out. We appreciate you being a returning customer of ours, as well as the recommendation, thanks so much!

    Verified purchase
    PriceRates

    Reviewed Sept. 11, 2022

    Lamps Plus has beautiful pieces at the right price. I had an issue with wall sconces and they took them back and credited my account immediately. I would highly recommend them for all your lamp decorating needs.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Appreciate getting your recommendation, thank you! We hope to see you again soon.

    Verified purchase
    Sales & MarketingStaffHonesty & Transparency

    Reviewed Sept. 11, 2022

    Very misleading when all the coupon sites show active coupons for September 2022, but none of them are valid. In today's world, the consumer needs to feel like there's a good reason to shop on this site, as opposed to others - which are more customer-friendly.

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    Lamps Plus
    Response from Lamps Plus

    We're very sorry to hear you're having issues obtaining a coupon. To avoid any confusion we recommend signing up for coupon offers, you can subscribe on our site at www.lampsplus.com. You will receive emails from us such as special sale announcements, holiday deals, Black-Friday sale and much more. If you were looking to see if the items you’ve selected are under a special promotion, please email your list along with your contact number and zip code.

    Verified purchase
    PriceRates

    Reviewed Sept. 9, 2022

    I always enjoy visiting Lamps Plus' website when I want something unique for my home. They always have great options with good prices. Shipping fees are always fair. Thank you, Lamps Plus for making it easy to make my home beautiful!

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Thank you for being a returning customer of ours, thank you! We hope you enjoy your new design and we look forward to seeing you again soon.

    Verified purchase
    Staff

    Reviewed Sept. 9, 2022

    I've purchased from Lamps Plus before. I like their selection of LED bulbs. Today I needed a couple 3-way bulbs, to replace ones in the house that've burned out. I appreciated being able to choose between various "colors" - bright white light at 5000K, softer at 3,000K, and "warm white" at 2700K. *** The reason I took away a star, was b/c I found the process of ordering multiple units was a little confusing. In the cart, when I increased the # from "1" to "3", instead of showing "3" by that item, it added a whole new line, of the same item x2, which of course adds up to 3 when added to the initial entry. I found this confusing enough to delete that item and try again, same thing happened. Not wrong exactly, just kind of confusing the way it's set up to reflect changes.

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    Lamps Plus
    Response from Lamps Plus

    Thank you for reaching out and providing your feedback. We are very sorry to hear that you had system issues when trying to place your order. We tested a new order for the three bulbs and they all successfully saved on one line. This may have just been a system glitch. We apologize for any inconvenience.

    Verified purchase
    PricePunctuality & SpeedRatesTransparency

    Reviewed Sept. 8, 2022

    While updating house lamps I ran across Lamps Plus online. Their prices seem to be very competitive with an incredible selection compared to brick and mortar stores. The 5 lamps I ordered arrived very quickly and were extremely well packed. I was not disappointed with any of them. I have placed an order for another lamp.

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    Lamps Plus
    Response from Lamps Plus

    Hi Patricia - thank you for your comments and for your follow-up order, we appreciate it. Wonderful to hear from you and we look forward to seeing you again soon.

    Verified purchase
    Customer ServicePriceStaffEase of UseRates

    Reviewed Sept. 7, 2022

    I have placed many orders with Lamps Plus over the past year. I find the website easy to use after entering appropriate filters. The selection is vast, quality excellent, and prices good. I am a retired designer/project manager in the residential market dealing mostly in kitchens and baths. I wish I knew about LAMPS PLUS back then.

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    Lamps Plus
    Response from Lamps Plus

    We appreciate you being a returning customer of ours, thank you so much. Great to hear from you and we look forward to your next visit with us!

    Verified purchase
    PriceRates

    Reviewed Sept. 6, 2022

    Given the requirements I set - floor lamp with LED, torchiere and reading light. The price was reasonable. I haven't received the lamp yet, so I don't know if the reading light will be sufficient for me, an over-80 year old, who needs stronger reading light than I once did. The lamp will be right for a guest bedroom though.

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    Lamps Plus
    Response from Lamps Plus

    Hi - thank you for the feedback. Please let us know how the new lamp works out for you, we can always help you find a more suitable design if the light output us not bright enough for you. Thanks again!

    Verified purchase
    PricePunctuality & Speed

    Reviewed Sept. 6, 2022

    The picture shows a long downrod for the ceiling fan I bought. I didn’t realize that it only came with a 6” rod. Other fans I’ve bought years ago came with 6-18” rods. Even that would have worked for me. Disappointed that I bought an expensive fan and got such few options with it. Took forever to get an electrician here and now had to send them away to wait for a longer down rod. Partially my fault for not reading more and trusting the visuals. So you get three stars, not five.

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    Lamps Plus
    Response from Lamps Plus

    We apologize for the confusion regarding the ceiling fan. We have reviewed the site listing and show it mentions a 6" downrod is included. The additional 24" rod that was purchased separately has shipped and scheduled to arrive 09/12 by the end of the day. If you have any further questions or concerns please feel free to contact us.

    Verified purchase
    Customer ServiceBillingTransparency

    Reviewed Sept. 5, 2022

    It was very difficult getting the order done because the system kicked out all my credit cards. Customer Service thought it was an issue on my credit card end, but it was not. I went into my accounts and updated the card, but still couldn't get the system to take my cards. I finally finished the order with PayPal.

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    Lamps Plus
    Response from Lamps Plus

    We are very sorry to hear that you had system issues when trying to place your order. We do accept all major credit/debit cards; there might have been a system error recognizing the numbers. We apologize for any inconvenience. Should you have any questions or if you would like any assistance placing an order in the future, please do not hesitate to call us.

    Verified purchase
    PriceOnline & AppEase of UseRates

    Reviewed Sept. 5, 2022

    The Lamps Plus website is easy to navigate. It allows one to easily back up to review selections without losing information. All the products I selected were available, and pricing was comparable to other websites. I was very pleased with my experience.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Hi Charles, thank you for the feedback, great to hear from you!

    Verified purchase
    Refunds & PayoutsStaffTransparency

    Reviewed Sept. 4, 2022

    I have ordered plenty of lamps from you in various years and every experience and product quality are excellent. I had to return some hardware and it was so easy to ship back and get a refund. I don't look elsewhere when I need to update or purchased any kind of lamp. I also love your website where I can store my favorites and go back and look again and again. Thank you for great software and customer experience!

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Great to see that you are a returning customer of ours, thank you so much for the support over the years, and thank you for the comments and feedback! We hope to see you visit with us again soon.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 2, 2022

    I had a wonderful shopping experience with Martha O. She spoke to me over the phone and I was able to send her a photo of my room and she added the ceiling fans to the room so I could see the size difference. When I did it, I could not get the right size of the fans to tell which size would work best. She was really helpful, quick turn around time and really nice to speak to. So happy I called and was able to speak to her. I probable would not have made the purchase without her.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Hi - thank you for sharing your story, we appreciate it! We hope that you will enjoy your new ceiling fan, and we look forward to seeing you again soon.

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    Lamps Plus Company Information

    Company Name:
    Lamps Plus
    Company Type:
    Private
    Year Founded:
    1976
    Address:
    20250 Plummer Street
    City:
    Chatsworth
    State/Province:
    CA
    Postal Code:
    91311
    Country:
    United States
    Website:
    www.lampsplus.com