Lamps Plus Reviews

The website was quite clear. I needed a clip-on lampshade and a specific size and the right color or fabric, and Lamps Plus seemed to have it. A lot of people are ordering these so I felt secure in going ahead with purchasing. I placed one order and it went very smoothly. The item arrived quite quickly and the quality seems to be very good. I'm happy with them.

Ordered lights from Lamps Plus 12/8/20, told I would get them by the end of Dec. End of Dec. comes, no lights. Called Customer service. Said delivery date is just an ESTIMATE, and using the excuse of the day - due to Covid 19 and delay of shipments from China - the lights would not be in until 3/8/21 And who knows if they would deliver by that date? Moral of the story: if they don't have it in stock and have to order it, allow plenty of time for them to get it.

I ordered a floor lamp online that came with a shade. When I assembled it, the shade that Lamps Plus provided as part of the lamp was too small to permit the installation of standard size bulbs. The resolution they offered was limited. At first they offered to send the same shade - that didn't fit - again. In fact, they continue to send emails offering that absurd suggestion. They would not send a larger shade. I could return the lamp and pay for shipping - it's heavy - or accept a $20 discount as a resolution. I finally accepted the $20 discount, but this was not reasonable, as a new shade was close to $50. Dealing with this company is very difficult if something goes wrong. I would never patronize this company again. They are on Amazon too, so be alert.

I ordered two wall lamps and corresponding cord covers. I received a notification that the items had been delivered. Neither package could be found. Since this occurred on a Saturday late afternoon, I had to wait until Monday to call Lamps Plus. I learned that one package had been returned. The customer service rep said there was nothing that Lamps could do until I wait the 10 business days to file a claim. I asked Lamps Plus to contact FedEx and reach out to the driver. That got me nowhere.

Our FedEx tracking showed that USPS delivered the light the Friday evening after Thanksgiving. It's not here. My first chat with customer service they 'hung up' on me. So I logged back in to chat, and based on the time it took the agent to get back to me after each response I'm guessing the agent had 30 other chats going at the same time. During that chat and the follow up call I made I was told they would put a tracer on the package, and "if the claim was found in your (my) favor" they would offer a refund. Meanwhile, I have to wait 10-14 days for that to happen. The agent told me if it wasn't found in my favor (as USPS will likely say it was delivered correctly even though it wasn't) my only option would then be a chargeback on my credit card. Unbelievable. I've bought a few other lights from them, but if I'd known this was their policy I never would have. I'm certainly not going to again!

I ordered a table lamp from Lamps Plus and it arrived about 10 days later... However, when I opened the box, the lamp base had a large crack in it, probably from shipping. I called Lamps Plus the next day and spoke with Tammy (bm). I dreaded the idea of having to repack the lamp and ship it back, but Tammy requested I send her a picture of the crack (which I did) and they would send me a new lamp. Seven days later, I received my new lamp. Having worked as an insurance agent for over 30 years and dealing with hundreds of thousands of satisfied customers, I know the difference between terrible customer service and superb customer service. Tammy went over and above and in doing so, I would not hesitate to order from Lamps Plus again... and, by the way... I LOVE my lamp.

I've ordered some furniture from Lampsplus.com. The website said that it will be delivered in 2-4 weeks. 2 months has passed, the item has not been shipped yet...Actually, 2 months later I got a message from this store saying that the item has not been shipped yet and if I want to change or cancel the order I have to to their website. I waste my time again... However, they keep sending me promotional emails every other days, which are conveniently now have been moved to the "spam" folder. This is the proper place for this store. It is not more than SPAM.

I ordered an outdoor fountain on October 12. Description on the page said "ships today if ordered within 2 hours." Not true, the company is doing an unfair marketing strategy to attract customers. I called customer service the following day to learned that the product is still at their warehouse processing. The real damage here created by false advertisement is, I did all the preparation on my garden for that fountain for the coming party. But, I guess my fountain is not coming as promised. There were numerous reviews related to this complaint and still LAMPS PLUS is using this gimmick to increase their sales. Lamps Plus, this is not the way to do business. Your company is being unfair.

I ordered a table lamp 7.19.2020. Stated date of arrival was 7.21-25. It is now 9.4.2020. Attempts to contact Lamps Plus have been futile. When asked to leave a contact number for a return customer service call, I was told 3 times that this was not valid phone number although it is plainly listed on my confirmation form. I was hung up on. A light bulb from the order arrived about a month late and a lampshade 2 months later but no lamp base. The lack of helpful customer service is distressing and appalling.

I ordered two accent chairs, I thought they were so pretty! They come in pieces that you have to put together, we didn't like that but ok no problem. First chair went together with some work. The second chair would not go together. There are pre drilled holes for each piece to match up to, in this chair 2 different holes did not match up. They were off from each other. I wrote customer service to ask how they would like to handle it. 2 days later got an email with instructions on putting the chair together. No, I didn't ask for instructions. I replied that no, holes were misdrilled what would they like to do. 2 days later they said I could return if I wanted. Pfttt, kidding? No my husband just drilled the holes proper and a lesson learned. No more ordering from this company.

I ordered a $1000.00 chandelier. First - the chandelier took 3 weeks to arrive. It was "shipped" but sat in their warehouse for 2 weeks. If I didn't call...it would have never been shipped. No problem... It looked nice. Next - it gets here. Electrician installs it... I look at it: It's crooked. The thing is defective. So not only did it take 3 weeks to get here, it was defective. Call up their customer service: "You need to send it back to us for replacement, or pay for another one then send it back." Ok...but I paid an electrician to put it up. Now I need to pay to have it removed, another one put back up - THEN pay again for the replacement to be shipped out? This place is a total farce. Absolutely regret my purchase. Zero quality control, disgusting customer service... Horrible experience start to finish.

I am extremely disappointed after spending hundreds of dollars on a lighting project only to discover they cannot provide a relatively simple bulb replacement which makes the other 99 bulbs obsolete. I would never recommend this company to anyone!!!

Update: Customer service responded quickly this time and resolved every issue I had.

I have an unopened item that they won’t give me a return authorization for. They have purposefully not sent me an authorization and when I email them they ask me the same set of questions as if they have no account of our prior conversations. Their policy of needing an authorization number for return is their way of delaying and then not providing returns. They’re very sneaky.

I can’t simply hang my light fixture. It came with no instructions and there are three wires plus a copper ground wire. There’s no way to know which one connects with the blank or white wires in junction box. Frustrated. I like my light but it’s just sitting gathering dust. Frustrated.

My order with Lamps Plus was delivered to the wrong address by FedEx and could not be retrieved. Therefore it was considered lost or, stolen. I contacted them with a claim number from FedEx and asked them to re-ship our order due to time constraints on my remodel. They said they could not re-ship until they completed a claim trace with FedEx through their company which would take up to 14 days. From my experience as a shipping customer of FedEx, whenever I had a problem with a shipment, I always re-shipped the product to my customer knowing that the claim number would be paid under FedEx's insurance coverage. Lamps Plus is not at risk of losing any money from the order, for they have been paid by me and covered for the expense of shipping a replacement from FedEx. I find it bad customer policy for those who require timely delivery of products for a home remodel.

I purchased a ceiling fan last week, it was shipped as promised for 7/7/20 delivery. I put it up on 7/8 and the light works but fan does not. Appears a Lamps Plus private label and instructions say to call Lamps Plus for assistance. I was on hold 2 hours over 2 calls yesterday. Left my phone # twice per the prompts for a returned call. Sent 3 emails. Sent an additional email today and phone call was another waste of time. I'm disappointed I didn't read the reviews before I ordered. I have used Lamps Plus many times over the years but something bad wrong has gone on with this company. No other option but to attempt to get my credit card company to put into dispute. I see in other 1 star ratings the same response that includes a message to call or email. Great idea if Lamps Plus would actually answer the phone or return an email message.

I had placed an order on May 16th 2020 for four (4) wall sconces. I had only received two (2) of the paid for items. I performed an inquiry as to where the other two were. FedEx said I needed to speak with Lamps Plus as their records indicated that all four were delivered. After reaching someone (Jasmine-through on-line chat) was informed that it would take 10 to 14 days to research where the other two lights were. I received another notification that they needed an additional 10 to 14 days to continue their investigation. I have tried calling multiple times and e-mail numerous times to get assistance with these issues (BTW it's June 29th). SO FAR, Lamps Plus has STOLEN $300.00 from me as they have failed to send the remaining two lights.

Lamps Plus is great at taking and shipping your orders. But, if you need to return, it’s another story. Twice I’ve been on hold over an hour to get a Return Merchandise Authorization Number. If their call volume has significantly increased, I can’t understand why they haven’t increased customer service representatives. Buyer beware!

After placing an order after hours on a Friday night, I emailed them 2 hours after placing the order to cancel it after my electrician informed me that the item would not work. At this point I had only received an email that they received my order, not processed the the order or shipped it, but miraculously it shipped early Saturday morning, just so I would have to ship it back and be charged a restocking fee! Horrible company and even worse customer service! Stick to Amazon for everything!!!!

I found Lamps Plus via Facebook and bought a beautiful fountain on their website. They have great selection with free shipping. I love their video on the fountains so I can get a feel of the sound. I also like their reviews and shopping guides. I got my fountain within a few days. The fountain is now on my desk in my home office. Loving the zen feeling.

We recently ordered new lighting for our whole house, about 30 light fixtures in all, from Lamps Plus. We are so happy with the quality, they make our house look great. We ordered online, and it ended up being 4 separate orders but each one arrived in a very timely manner- faster than we expected. The updates on tracking are great. I did contact customer service because one of the lights arrived with two broken glass pieces. They replaced both at no cost with no questions asked. Great experience over all! Also, you can get some really good deals on their Open Box site.

Lamps Plus was wonderful in resolving this situation! They went above and beyond to help me out. I was on hold for 90 minutes. I researched online and found out that so many of their customers have started ordering online and that is why the wait is so long.

Would not order again. They didn't send all parts and contacting customer service by phone, chat and email is impossible. There are other companies you can order from with similar prices that actually have customer service. Was on hold for over an hour and they mention when you are on hold, you can leave your number and they will call back and you will not not lose your place in line. I did that six days ago and am still waiting for a call back. I tried to use their chat function on their website and nobody responded. I sent them an email to their customer service email and received an auto response with a case number but have not received any response in 6 days. Called again today, left the phone on speaker, it's been an hour and fifteen minutes and nobody has picked up. This company is terrible.

This company would be a textbook lesson on why we should not buy anything online from anybody or company. Returns are at your own expense even though they recommend the item. It took 3 weeks for one 2foot piece of track lighting track. It is not top quality at all! I became so aggravated dealing with these people I simply chalked it up to my own stupidity regarding online shopping. Track heads didn't match the track; The salesman/person/woman couldn't navigate their parts list etc etc ad nauseam/infinitum. To put it into plain English; Avoid this company and simply go down to your local electric supply store, get help there, take your product home with you and live stress and aggravation free for eternity!!

Thanks to Valerie, who stepped up to the plate and developed a solution, the issue has been resolved and we are actually very happy with our pair of lamps! I am changing the review to 5 stars, and hope Valerie gets some sort of medal or something. :-)

Purchased a lamp from Lamps Plus in December 2019. They use Ontrac in the Portland area who have a reputation for losing packages probably to save money. Our video ring feed showed no activity on the supposed delivery date. Funnily enough the website said delivery delayed on the 23rd and then said delivered on the 19th. They take no responsibility and instead suggest you dispute the credit card charges which they will refuse to accept as well. My guess is they hope people won't drag it out for too long and will just forget they spent their hard earned money. I will certainly never purchase anything again from them and will actively tell my friends to stay away from Ontrac and Lamps plus.

I purchased 2 wall mount outdoor lights. When I received them, I thought they were terrible. I attempted to call their customer service number however it was not working. I called a local store and they said there were problems and to keep trying. I never got through, now I am stuck with these lights. When I got these lights I made a new order to get different ones. They were mounted by our electrician but I did not put light bulbs in until the building was complete. Although both lamps are identical and I used identical bulbs, the bulb for one light will not fit in the globe. Now they will not do anything because it went over the time permitted. I will never buy again from them.

I am very disgusted with my Lamps Plus experience. I ordered a lamp that contained dangling glass drops. When the lamp first arrived many of the drops were broken and shattered. I reached out to their customer service and requested new ones which they sent. The new ones also arrived broken as they were packaged in the same bag! I once again reached out to customer service and requested replacement drops and begged them to ask the warehouse to not put delicate glass items in the same bag. Well, the items came for a third time - in the same bag and all broken again! I will not be doing business with this company again and will just try to figure out a way to glue them back together (even though they are not clean breaks).

I ordered a bedroom floor lamp. When it arrived it was cute. A lot of plastic/resin but a cute fringed shade. Our furniture dwarfed it. I called to return it. Had a really pleasant conversation with customer service. I did say I would return it to the Chandler store but was in Scottsdale so husband and I went there on Saturday. We were barely greeted and told to go to the back for returns. All the sales staff scattered after we waited a few minutes. A tall guy came over and asked if we had been helped. I said I was returning the lamp. He curtly asked if I had a receipt. Not "The" receipt but "A" receipt. And there is a difference. I joked no but had the RMA as I hadn't just found it on the street and randomly walked in. He replied that some people do. I guess I looked like one of them.

Buying a lamp from this company was a very easy experience. They have a vast selection and helpful information on the pages that tells you everything you need to know. I needed a lamp with a peach shade and they showed me many options. Purchasing is also a snap and it is great that they send emails with tracking info when the package goes out!

Terrible experience. Ordered two lamps. One arrived with a manufacturing defect, the 2nd was clearly refurbished and/or open box despite me buying what they said was a 'new' item that broke on about the 3rd or 4th use. Return process was slow and cumbersome. After they received return, I was told it would take 7-10 days for them to process the replacement items. I asked for a cancellation and refund via their online chat and was told that was done. Days later, I receive email notification of the replacement items being shipped. Needless to say, this company wasted a good deal of my time with their incompetence. Do not order from this company online, they will mess everything up.

Ordered 2 matching bathroom lights. One was delivered, one was not delivered. OnTrac was the company lamps plus contracted with, even though they have horrible reviews in our area. We have a video camera at the entrance to our dead end road with 8 houses on the road. We have a flood cam aimed at the entrance to our driveway and one at the front door. OnTrac claims they were at our house on a certain date and they were not. The video record shows they never entered the street and did not enter our driveway area or door area. The tracking says Shipment Delayed; Delivery Date Updated and then delivery method N/A. Lamps Plus, after all the data submitted, still wants another 10 days to do anything. That will be 30 days since ordered to get nothing. Stay away from Lamps Plus and OnTrac!

I bought two matching way lamps for my living room end tables called Onyx Night-light Table lamps items #76054. I fell in love with the beautiful design of lamps after I first laid eyes on them & to have built-in night light was a plus. Well sad to say, I had issues with using 3 way bulbs settings in lamps from the beginning & 7 months ago the 3 way setting does NOT work any more at all. Any other words, no more night light. That sucks!!!!! I have lost all confidence in ordering items from Lamps Plus. You know they are not cheap!!!!

This is a solid, sturdy, floor lamp with an arty flair. It arrived within a week of placing my order. It was securely packaged and the assembly was a snap. The shade has a textured look and is wrapped with bronze wire and the light has a warm yellow glow. It creates mood lighting only. If you are looking for a reading lamp choose another model. I like the unique look and I feel it was a good value for the price.

Lamps Plus claimed I received an order from them, but I did not. I ordered a set of 2 Rachel Modern Table Lamps Set of 2 Concave Column Hourglass Metal White Drum Shade through Amazon. Upon checking for my delivery date, I was shocked to see that they claimed I received my items four days before. I certainly did not. It was Order ID **. Amazon doesn't know what is going on, and neither do I. In my experience, companies that claim they already delivered items but have not are a large problem with denials, and this company has had problems with refunds in the past. I do not recommend dealing with them.

Been wanting a picture light... and found exactly what I was looking for at LAMPS PLUS. The entire shopping experience on this website was excellent. I contacted a live chat representative with some questions about length of the light vs the length of the picture I wanted it for. My question being answered swiftly I immediately ordered this product. It is the wireless, dimmable picture light with remote. Takes 8 C size batteries for the light and 3 AAA batteries for the remote. Not included. I was ready for the delivery. The picture light was sent in a good shipping box-no expense spared here. Installation was easy and the light lights up my painting superbly. I recommend Lamps Plus for shopping picture lights.

The website said “In Stock” and “Ships Same Day”. After one month, 3 customer service inquiries, and talking to a manager, the product was finally shipped. THEN, because of the one month delay, I asked them to ship overnight. One week later, I still have not received the package. The FedEx tracking kept saying “to be delivered” and “date pending”. Finally the tracking said “on truck and to be delivered” on Friday. It’s Sunday, and now the status is back to “Delivery Pending”. i would avoid this company at all costs.

I had broken the globe on a Possini Euro Mini pendant I had purchased over a year ago and called Lamps Plus for a replacement. Marvoil was an excellent service representative and quickly looked up the part I needed, provided pricing and even informed me of the number of replacement globes they had on hand. The part shipped quickly, arrived in perfect condition and has been installed with no problem of fit or finish. It is not often a replacement effort is this easy and accurate. Kudos to Lamps Plus and Marvoil. I will continue to be a satisfied customer.

I purchased two lamps costing approximately $1,000 each. I notified Lamps Plus the lamps were the wrong size and would need to be returned. They issued return labels using FedEx. The information provided with the labels included a notice that the items were only insured up to $100 for damage or loss during return shipping. I requested to purchase additional insurance since the value of both lamps was $2,000. I was told additional insurance could not be added to shipping labels issued by LampsPlus and I would have to pay for the return shipping in order to purchase additional insurance. I paid $214. I have attempted to notify LampsPlus customer service dept of this charge, but I'm receiving automated email responses stating the email string has been discontinued and they will not be responding. (Could not post without checking at least one star.)

Desk lamp was all we hoped it would be. Easy to purchase; good value; prompt delivery; well-packed; product as described and pictured; good desk lighting; and looks great. Will purchase from Lamps Plus in the future.

I bought a 56" Possini Vengeance #8482; LED Chrome Ceiling Fan and Handy Ceiling Fan Installation. The delivery was fine. The installation never happened. On November 1st. The professional left me waiting for hours. When I called they said they could not find out why the professional wasn't in my house. They reschedule for November 2nd. The professional did not showed up again. No follow up, no notices, nothing! When I called (several times) they did not know what to say and offer to reschedule again.

We bought a large standing lamp only to have it arrive dented on the base in two places and a huge chip out of the shade. The shipping box was destroyed and the styrofoam it was packed in was in 1000 pieces. I emailed customer service who asked for pictures and she let me know that I could return it or accept a measly $25 refund. I opted to return, but as mentioned, the box was unusable. I did not have a box big enough to return it in and they would not send me another to replace it with.

I ordered two lampshades and I did not like them when I saw the quality, material and color. So, the 2 page information included in the box said I have 60 days to return and to call a 877 704 2425 to return. So, I did, just to find out that I purchase through my Google account and that I need to go through Google to return the lampshades. This is after calling at different times, different days because I work and I travel so I don't have to wait 5 to 10 minute for someone to answer the phone. So, I go into their website to find out that there are different return policies based on who you ordered through. The issue here is that they are making it almost impossible tor return over $60 of shades that I will not use. So, I was told, "Go to your Google account and return through them." This is BS, it should not be this difficult to return stuff to the stores. Check their long list of "If you purchase through"... Just don't buy from this company.

I purchased the Meander 48" High Slate Indoor/Outdoor LED Floor Fountain at the end of September and when it arrived, the LED light was omitted from the package. It is currently on backorder and it is unknown when I will receive it. The motor makes a loud noise and the water splashes onto the floor. It was purchased to be used inside the house but I really feel its best use is outside. Unfortunately, this product will not work on my patio because of the outlet location. I do not recommend anyone purchase this product

I purchased a ceiling fan for my outdoor patio a few weeks ago. I paid an electrician to install it only to find out it would not work. I returned the fan which came in 3 separate boxes on 10.10.19. Attached to the boxes were the FedEx shipping labels provided to me from Lamps Plus. I have been tracking the return and only 1 of the 3 boxes made it back to the warehouse on 10.16.19. I called customer service and received an email with a case number and was told I would get a phone call regarding the issue.

I returned the first outdoor water fountain (3 tier) because the sides arrived cracked. The package was unsuitable. Customer service nicely arrived to have it replaced. Lo and beyond the second one also came cracked. This time in a different place. The foam packaging is super flimsy. It is a humongous hassle to pack and repack and reship. Not worth the trouble. I would never ever recommend this company.

I purchase a light bulb for my Sony TV, Product Sony SXRD XL5100 TV Lamp-TQEK00098. They replaced 2 bulbs that didn't work/junk and the 3rd one only last 30 days. Now they won't issue a refund because they said they only guarantee the product for 90 days from original date of purchase even though I had the last bulb less than 90 days. Don't buy from this company. They sell junk products!!!

Updated on 09/24/2019: Y’all can make it sound as pretty as y’all want but ya can’t dress up a pig. It’s still a pig. You wanted me to replace the lamp with a full price lamp. I can’t buy a matching shade with the 39.00 y’all refunded. Simple fact is you send out damaged items and dress that pig up as open box inspected before sending to you. That just says you knew y’all sent out junk.

I purchased an outdoor ceiling fixture in May of this year. It has glass side panels as well as glass on the bottom. When removing the fixture to replace a light bulb one of the side glass panels fell out and broke. I attempted to contact customer service by phone, but was on hold so long that I finally had to hang up. I then contacted them by e-mail, explaining that the panel fell out, and requested a replacement panel. I was advised that they do not carry the glass shade separately, and that, "our product specialists would be more than happy to assist in finding a product that might work better".

I usually don't write any review- only when it's either great or bad. Unfortunately this time is the latter. I bought a track lighting system a few weeks ago. Got them last week and found this connector didn't work - in the product description it said it worked for both straight and 90-degree angle, and also "Straight and right angle covers supplied". But it didn't work for straight connection at all. At first I chatted with online staff and she said she would have someone to call me back because she didn't know the specs. No one ever called or write me back.

I purchased two lamps (at a different time) from Lamps Plus recently. None of them worked out for me but I have had a very good experience with their customer service. They sent me a shipping label (in both cases), and they replied to my messages very quickly. While I have not been impressed with the quality of their products (so far), I still hope to find something to buy from them which will work for me. I am willing to give them another chance.

I ordered 7 outdoor wall sconces and I was told they would ship by a certain date. I called and spoke to a representative who informed me that they were back-ordered and would take an additional month to receive, but if I cancelled that order they could get them from another source sooner. I did this and they arrived later than expected, but within the month's time. However one was obviously restocked and put back damaged and sent to me damaged. I called to initiate a return and was again told it would be faster to re-order, which I did. Again I was told the new order to replace the damaged light would take 7-10 days to ship. At the end of that time, I called only to be told it would be two and a half months!!

I spoke with a person in buying a sconces back in May and I asked them if I can return it if I don’t like it and the rep said yes. I placed the ordered online and because I don’t need the sconces now I’m told I can’t return them nor exchange for something else. I asked to speak w/ a supervisor because I didn’t want the money. I’ll get something else and I wasn’t allowed to speak w/ a supervisor. I was told, "Is there anything else you need to talk to them about that I haven’t address." I asked to speak w/ them and I was kept on hold for more than 15 min and no one came to the phone. This is poor service and poor return policy.

I attempted to use this company once before and ended up cancelling my order due to the lack of prompt shipping and multiple delays in delivery from the vendor. I decided to give this company another try and WILL NEVER ORDER FROM THEM AGAIN. My order has been delayed THREE times now. I’m not receiving updated information. I ordered these 5 weeks ago and they have yet to be mailed out. Just ridiculous.

Never ever buy from this crooked company. They take your money and delivered damage items. And, then take several weeks later to redeliver a replacement. 2 months of pure misery with this company. Never ever again!!! Worst company for online and choose Wayfair or anyone else v. this set of crooks. Contacting my state attorney general office to get involved now.

The 120% guaranteed lowest price that Lamps Plus offers is a huge lie. I found a wall sconce on their site for $404 each (my client needed two) and she did a search on her own and proceeded to find it elsewhere for $334. I was a bit embarrassed that I hadn’t found it first, so proceeded to email customer service. Four days after my original email inquiry, Javonna ** wrote back one short sentence, “I'm sorry as our policy does not permit us to price match with Lighting Merchant.” No further explanation. I’m so tired of these big companies offering “guarantees” and then finding every which way possible to wiggle their way out of them. So much for honesty and the written word. I’ll NEVER shop at Lamps Plus again nor will I recommend this company to any of my clients.

Trying to speak to a customer service representative for 3 days... They leave you on hold forever. Then when you use the option for them to call back.... doesn't happen. All I want to know is where my refund is on a ceiling fan that was misleading.

I purchased three pendant light fixtures from Lamps Plus for a total of $315. When they arrived, they looked more massive than pictured on their website, so I found three other pendants at Lamps Plus that I wanted to purchase to replace them. The Customer Service Rep, Katalin **, informed that I would be responsible for return shipping costs with either FedEx or UPS, even though I had already purchased the replacement pendants, which I ordered through her. She did not even offer me a prepaid shipping label to take advantage of the more attractive shipping rates FedEx or UPS has with Lamps Plus.

I ordered a beautiful fountain from Lamps Plus and was very excited to have it in my yard for Memorial Day weekend, as I have a very small yard and the story was to be the centerpiece. I receive the fountain in time, but as I was attempting to assemble it, not only were the instructions written in broken English and almost impossible to understand, but it was missing parts. This fountain was $379. I called customer service and the best they could do for me was a small, extremely small, refund and expediting the part to me. This expedited time for me to receive the part will still be at least a week. I am very disappointed in the way all of this was handled.

I order 2 chandeliers on 2 different occasions. The first chandelier cost us $150.00 to return. The 2nd chandelier would have cost us $300.00 to return but thankfully we found someone to buy it instead. This is such poor customer service, a discredit to Lamps Plus. I will never ever do business with this company again!

I purchased this fountain via Amazon Prime - vendor Lamps Plus. After a week of use I was having problems with the pump clogging. I discovered that the basin was flaking off its finish allowing small flakes to clog the pump. In order to keep it running, I had to drain and refill the fountain every day or two! The company, Lamps Plus, advised me to purchase a sealing product, or paint, to coat the basin. They did not offer a return or refund including shipping. They did not seem to care. $250.00 plus shipping and it is up to me to fix it. Do not do business with Lamps Plus.

Beware! Purchased and paid for lamp I did not receive, just because FedEx said they delivered it! Was told after 3 months of calls to dispute with my bank or contact my local police department! So you're on your own!

I ordered two wall lamps at a local Lamps Plus store. After five weeks the lamps arrived at my home, but one had been manufactured incorrectly; making it impossible to hang without tearing sheet metal inside the fixture. Proper hanging hardware was also missing. After sending photos and emails, and numerous phone calls, the company failed to even understand what hardware was needed. I eventually gave up on trying to teach them their trade; concluding a better course would entail a refund a shopping elsewhere. But just getting someone to provide confirmation that I'd brought back the lamps took almost a week.

I purchased a 3 tier outdoor fountain about 4 months ago and now the finish is peeling and bubbling. When I contacted customer service the rep Sam said I needed to seal the fountain prior to filling it since I live in Florida with the "salty air". I live in central Florida nowhere near the ocean!! I am now asked to return the defective unit and wait for a new one. When I get the new one I am to seal it. Why would I go through all of this to get another possible defective finish that I have to seal. They know this fountain is outdoors, in the elements, when they sold it. This product is shoddy and should be assembled with a sturdy, outdoor finish. This company is terrible and should be put on notice for selling shoddy products. $400 dollars is a lot to spend in something that needs refinishing months later. I hope my new car finish holds up in the Florida weather and I don't need to repaint it myself!!! What a joke!!! Buyer beware!!!!

Last year I bought a ceiling fan paid 459.00. Well the fan just stopped running. Call Lamps Plus to find out how much it would cost to buy a new motor. I was not asking for anything free. They kept giving to department to department. I was on the phone for 3 1/2 hours. They they gave me a different number. By then my head was pounding from all that. Called the next day. Another 45 minutes that only to told to call the original place I had called first. So I had to call an electric person only to find out that it could be reset from the remote. Instead of telling me to try that they wasted my time and money. There are plenty of stores like them and don't need that kind of poorly informed sales reps. I will never ever shop there again. It's unfortunate that they have such poor poor customer service.

My wife and myself saw some barstools online that we really liked. When we walked into the Denver store they told us that they only had the top of the stool and not the legs in the store. Very weird huh? That should have been our first red flag. Nevertheless we did like what we saw online and at the price we decided to buy. Since there were none in stock they said they would ship to us from California. When I went online to track the order I enabled mobile text updates so I knew when they would arrive. I never received one update the entire shipment.

We purchased more than $2000 worth of fixtures and we wanted to return those items. Company will only take small items for return shipping cost and big items they will ask you to send yourself and pay the shipping cost which could be huge. So this is big rip off for online shopper who are willing to take a chance to purchase thousands of dollars of merchandise with a understanding that they can return... Don't buy anything from these scammers with fine prints for their scam.

Lamp and lights products are all overpriced. Some items l returned l had to pay over $60.00 to return. l will not be buying anything else from them. Consumer Service agent was very rude when l was trying to make a return. l have bought at least 6 ceiling fans from this company.

Wanted to return item bought online (didn't look as pictured) to get a return authorization number and then the circus began. called customer service number on the middle of a Monday, message said they were closed and call back during normal hours. As per other reviews this seems common, it is frequently out of service. Called the Canadian number just for fun and it gave the same message for all of North America. Tried the online chat function, took 5 min to respond to my first question, another 20 to get return number, with 5 min gaps between their responses. You have to hunt them down if you want to return anything and you have to pay return shipping, so don't buy if there is any chance you want to return. Positive reviews seem to be for store purchases.

I purchased a fan thru Lamps Plus using PayPal. I watched my shipping info for a week but it never shipped. Then I get an email saying they received my cancellation of the item. I contacted customer service and was told it was discontinued and they didn't have one to ship me but would help me pick another fan. I watched that fan for 3 months before I bought it and it said it was the last one. But judging by the reviews it seems they don't like when you use PayPal for your order since that is where most of the complaints come from. Very disappointed. They waited 9 days to tell me this, had they shipped it the day I ordered it perhaps I might have got it and they would not have sold it to someone else.

I ordered open box lights. 3 of them. The site said, "error, contact customer service, nothing was in your cart." Called CS, they were closed. Checked my email to verify if there was a confirmation. None. Checked again. None. Reordered. After the second order placed, confirmations for BOTH orders popped up. I immediately canceled one order. Received a message next day saying can't be canceled and I would have to pay for shipping. $60. I emailed, called and argued and finally they agreed to waive the shipping. Received shipping labels. Once they received the items, they deducted the $60.00 from my refund. I emailed. They said, nothing they can do, that I am responsible. Will NEVER do business with them again. Not done fighting it, but don't see much hope given the negative customer service reviews I've since read.

I ordered a chandelier. Very nice and it said ships today. I paid via PayPal and after two days the status was pending so I knew it didn't ship. I looked online and saw that Walmart could deliver. I cancelled the order but their site was down but it said, "Please leave information." and I left everything including the fact that I got it from Walmart. Called, texted and sent email. I get the chandelier from Walmart (exact one) and a couple days later Lamps Plus comes. I call immediately and was told, "Sorry. We will send you return instructions etc." Then the dance started with the next person who couldn't find my order, another one who wanted pictures etc. I had 5 different people and went to one person 4 times. I sent a picture of the installed chandelier.

I had a lamp that didnt work so I contacted customer service via chat. They then forwarded the concern to technical service and I received a phone call within 1/2 hour. I ended up having to send it back so I emailed them. They responded immediately and sent me a return shipping label. I received full refund within one week of returning it. Amazing!

I ordered a table lamp and paid for it via Paypal. I realized immediately that Paypal had an old address and the lamp was being shipped to the wrong address... So I called customer service within 5 min of ordering to change address. They were closed and told me to leave message which I did. In morning I called customer service since I hadn't heard from them... It was within an hour of them opening. The lamp HAD NOT BEEN shipped. They tell me they have no control...and the lamp is being shipped to old address. AGAIN it had not shipped...when I called or wrote. I feel this is very poor business practice. THIS IS WHY AMAZON IS TAKING OVER SMALL BUSINESS.

Bought a vanity light for $190. The return shipping cost $47! Not worth taking a risk at buying something online through them if the cost of return is that high. In addition to the cost of return, the return process of getting a “return authorization” and printing and filling out the form was very time consuming and old fashioned. After you fill out the forms it’s up to you to choose a shipping company, taking your package there and making arrangements for return. What a hassle. For the record, we chose the cheapest shipping at FedEx.

I ordered a ceiling fan and after it arrived contacted them via “chat” to see if I could purchase a remote for the fan. The agent said there was a remote available and then asked me if I would also like to purchase the wall control. I didn’t even know that was an option. My husband was with me and I asked his opinion and he said, “why not”. I asked the agent how much for both and after getting the price I agreed to purchase both. She placed the order directly and then called me for my credit card number.

I tried to return these very sun damaged outdoor lights and I was told I cannot as it’s past 60 days. It took slightly over 60 days for the sun to damage them. I was offered a small discount on more expensive lights but would have to pay the shipping. I’ve already paid shipping once and paid someone to install them. Now I will have to pay someone to uninstall and reinstall. I will never buy anything from this company again. Please let your friends and family know this company has inferior products and useless customer service. Thievery comes to mind.

I purchased two white replacement shades that were trimmed in a white grosgrain ribbon at the top and bottom. Item #R0144. I have trade account with them so these were to be resold in my interior design shop. They had been on display with the protective plastic on them for about 4 months when I noticed that the ribbon trim had completely turned yellow and was coming off the shades entirely. Customer support was not at all interested in replacing these defective shades and said I was just stuck with them at my expense. I am sure that if the shades I bought had yellowed then the more of that original stock would have also shown this problem. They were not interested in even looking into the problem for me. In a world where we have so many choices I would not chose Lamps Plus again.

They charged us $28.00 to get the lamps we ordered here. They were not suitable for us and when we went to return us the UPS clerk said that it would cost us $112.00 for each lamp to return it!!! We paid less than $100.00 for each lamp. They have to remedy this! They lost a good customer in me and I will tell everyone I know in person and online not to fall for the low price - they stick you with the merchandise by making it impossible to return. STICK WITH AMAZON!!! They know how to grow business and customer loyalty. I can't tell you enough. Do not fall for this scam!

I ordered lamps back in September 2018. I told customer service that one of my lamps was just discolored upon arrival. I was told by a representative to return the item. I wasn't able to get a refund until I send the item back. I didn't want to wait 14 days to get a refund so I purchase a new set of lamps. When the new lamps arrive I noticed they were the same exact lamps I sent to them just restained. I am still waiting on the outcome for new lamps... BUYER BEWARE!!!

Musical pricing. 3 venues, exact same fan, Lamps Plus the seller on all three venues (including their own site), 3 different prices. Two days later, different pricing again. Really? Get ready to jump through hoops to get the best deal. Be ready for the "we match competitor's prices, not our own" speech when you attempt to match THEIR OWN price. Not Impressed.

After attempting to order a ceiling fan, I found out I had to pay extra for the remote but I couldn't order it online and had to order it on the phone. Paying $86 for the remote control was terrible enough and then the fan arrived without the remote, which now I find out won't arrive for three weeks! I would never have bought the ceiling fan if I knew that because I either have to wait till the end of the summer to pay an electrician to put the damned thing up or I will have to pay an electrician twice to come back and sync the remote to the fan which will be high up on the ceiling. What a terrible store. Don't order from them. Ever.

Strongly advise not to buy from this company. Bought 2 lamps, one had a damaged lampshade. They shipped another, but that one was damaged by UPS in transit. They wanted to ship another one, but after much discussion, they offered a 25.00 credit. I countered with 50.00, but that was nothing compared to the time/days I wasted with this company and now having to buy not one but 2 lampshades to match both lamps. With each shipment, you must stay home all day waiting for shipment. You can't buy any lampshade for under 75.00 from this company, yet they offered 25.00, but I countered with 50.00 and they accepted. I was not going to spend another day waiting for another shipment, so I took the offer.

We ordered a 400$ chandelier and it arrived damaged and could not be used due to being made incorrectly. WE had a 150 dollar electrician bill as well. My Husband and myself emailed and called them numerous times to work out a solution. After three weeks of dealing with their awful customer service, their only offer was 100 off the broken piece of simply return it. We have to hire an electrician AGAIN to safely take it down to return it but they refuse to compensate. Do NOT shop with this company because you will absolutely regret it.

Think twice before buying from these people. Their return policy is misleading. With the two big box stores they will allow returns no matter the reason. The wife bought a lamp from Lamps Plus and it came in a plain box without a picture so I didn't know what it was supposed to look like. The instructions pitiful without clear illustrations, and no parts list. So once I assembled and installed the lamp the wife says it doesn't look right and is supposed to hang lower. We go over the instructions and look through the box and do not see any more parts. Finally after pulling the last styrofoam out of the box we find a couple of rods taped to the bottom.

Do not order from this company!! Their products descriptions are incomplete & misleading. They give you the impression your return shipping will be taken care of however it is not. They do not stand behind their products and website! DO NOT ORDER THROUGH THEM.

We ordered two lamps in January. Called in February to cancel the order and "mysteriously" the order was shipped out that very day. We received the lamps and immediately returned them. We called to verify that they had received the lamps. They gave us a refund for one of the lamps, but not the other. I called the past 3 weeks and every time spoke to very nice people who said I would have my refund in 24 hours (names were Kimberly, Arthur and Mario). Today we said we would let our credit card company dispute the charge and his response was "DO WHAT YOU GOTTA DO". Really?

I ordered a lamp on January 8th. Their website stated it would ship in 2-4 weeks. I received an email after I ordered the item changing the shipping date to February 21st. On February 21st I received an email changing the shipping date to April 30th. I have made complaints to the company via customer service and online reviews but the shipping date on the website was changed to a lesser amount. Today it says it ships in 1-2 weeks. I have still not received my lamp. I believe they are making false promises and they have removed the review I wrote. If a company allows customers to write reviews I don't believe it is ethical to remove an unfavorable review.

Company followed up with this review, and the issue has been resolved. Thank you Catherine.

I called to order a ceiling lamp. The people there can nearly stay awake and have no product information and will tell you everything is perfect. Never a problem with anything. So I tried to order something and they doubled billed me; AMEX immediately showed that the card was billed twice. I kept repeating exactly what the two responses from Amex said. They said something was wrong with my card. Then they said in order to correct the problem I would hear from the fraud dept in four days.

Our delivery was not received by us, meaning after being left on the front porch was either stolen or it was delivered to a wrong address? Nobody received the item from our household, period. You would think Lamps Plus would try to send us another one or refund! They offered no solution, other than, "Go to your bank and dispute it." As if the money was taken from account wrongfully. Obviously our bank will not agree to it. And we are left with no Lamp, $300 gone and a frustration that have to live with. My question is, if a company is washing their hands once an order is dropped at customer's doorsteps, shouldn't they also have a stronger policy to obtain a receive signature? I would be glad if the delivery person left a note that this will be left at such and such address for pick up or a later delivery. Horrified. Customer comes last.

Purchased a lamp thru Amazon steered to Lamps Plus, online purchased July 27. Called August 13, no lamp, said delivered August 1st, advised that is a lie. Rep said would expedite, advised must have by August 18. August 16 no lamp, August 17 no lamp, called August 18 advised next week. These guys are the scum of online purchases. My next contact is Amazon to see if I can get them removed, BBB shows them with 86% negative rating. They deserve every complaint.

The lamp that I spent 299.99 plus shipping for was shipped in a huge box and encased in styrofoam packing that disintegrated during the process of unpacking, creating an incredibly large mess of tiny static-charged pieces of styrofoam throughout two rooms of my house that will take me days to clean. In addition, the lamp itself looks okay, but is substandard in quality and not at all worth the price that I was charged. No more business from me for Lamps Plus!

I fell in-love with chandelier at Lamps Plus. Before buying the chandelier, I checked other websites to see if I could find a lower price. Sure enough, I found a lower price. I immediately contacted Lamps Plus via email to request their 120% price match guarantee. After 3 days of waiting, however, no one replied to my inquiry. Because so much time had passed, I was worried the promotional price for this item at the other store would expire. So, I finally called into the Lamps Plus customer service number. I spoke with a representative and explained what had happened. The representative double-checks the website where I found the lower price. She agreed it was the same item and even said, “We price match from this website all the time.” Before she could honor the promotional price, she said she needed her manager to approve the price match, but her manager wouldn't be available until “tomorrow”.

I placed an order for lamp and accessories on May 29, 2017 and paid in full. Was told it'd take 4 weeks. After several delays, I'm now told that my order won't come until September 15!!! It is RIDICULOUS. I've sent email to cancel this order and expect a full refund.

I bought a table lamp from Lamps Plus over a month ago. I had to return it as the bulb showed out of the top. I repackaged it and followed their instructions. I called them and paid an additional $10 for a pickup. 2 weeks later it was FINALLY picked up and they sent me a confirmation that it was picked up. Forward 2 more weeks STILL NO CREDIT. DO NOT BUY FROM LAMPS PLUS IF THERE IS ANY POSSIBILITY OF A RETURN.

Cords and plugs and lights all the light bulbs I need. I like shopping there because it is bright. I like light bulbs. It makes me happy to buy there. I will go back. Their light bulbs are good. They don't break and seem to last a lot longer than ones from other stores. Anyway I like their goodness. Good products there. I like the store. It's big and easy to shop in. They have many bulbs. Mississippi is the best store anyway. Customer service wasn't the best. I had to find my own things to buy. No one there to help me. I was alone. They need more workers. Other than that it's a good store.

Customer service is wonderful. I had some difficult lighting needs and they were able to help me work things out. I love their home decor section. We have only had our lighting installed within the last thirty days, so it's hard to judge what it will be long term, but have every confidence in the structure of their products. Their prices are generally what you would expect to pay at any home improvement store (Home Depot, Lowe's, Ace Hardware, etc) but I believe they carry a broader range of products at several price points. They have a GREAT team. From the secretary to the installers, all were very polite and professional. It's very apparent that they love their jobs and are there to help and direct, whatever your lighting needs.

They have a huge selection of every type of lamp you could be looking for, whether its small or large. From table lamps to floor or ceiling lamps they have a wide selection to choose from. The 2 table lamps that I purchased have been wonderful and I have not experienced any problems. I purchased about 4 years ago. They have maintained the color of the base with no scratches. They are a little bit more pricey but the quality outstands other places where I have purchased lamps before. The sales associates at Lamps Plus are extremely helpful and knowledgeable in their products. They also leave you alone to browse if that is what you desire.

I was looking for ceiling fans, they had an excellent selection on display and even more that they went over with me in their catalogs. There was also a large selection of models and finishes of outdoor lights, and indoor ceiling, wall, and bathroom lights to select from which were on display, and they also had a large selection available by catalog. I was impressed that they had more of a variety than other local stores. I purchased a ceiling fan which I use daily constantly for several months at a time in Arizona and it is extremely well made, quiet and energy efficient. It is also extremely attractive.

The selection is wide and varied. There are table lamps, floor lamps in many styles, sizes, colors and materials. There are wall sconces, over the counter lights, bathroom lighting, chandeliers, hanging lights and built in lighting. Any type of lighting fixture with a wide selection of prices can be found. The lamps and hanging fixtures I purchased are very durable and sturdy. I have had the hanging lights for 10 years and they still look new. The lights look very high end and expensive, with detailing you would find in a much more expensive product. I was very happy with the quality. I was pleased with the quick service and the help I received with my order. Friendly and helpful employees who gave me their full attention. They listened to what I was looking for and made suggestions without being pushy.

The variety they have in this store is great! They have everything for your lighting needs and they offer them at very good prices for everyone's budget. The products I have bought are of very good quality. I know that I will be able to use them for years. I believe the value is worth what you will pay for most of the products they carry. Customer service at my location was good. The only bad thing was that there was only one cashier and so there were a few people to ring up. I think they could've done better to have enough staff.

I bought a beautiful Martha Stewart lamp there and a stand alone tree type lamp with three branches. Looks beautiful in my living room. I also bought a sofa table there with pineapples on the legs. Also bought night light turtles for me and my mother in law, and also bought a decorative light that has wrought iron stems and light up roses. It's beautiful. It is a place I always enjoy shopping. As I said I have bought several products and their durability has been all you could ask for. No problems even though some have been shipped across country, everything has always worked just like it should.

They have many different types of lighting systems to choose from. I felt like I wasn't being hurried, and they were very helpful. They had a very knowledgeable staff that were willing to show me all the lighting systems I wanted and compare the different ones to help me pick. The ones that we picked have lasted and still look amazing. People compliment them every time they come over and wanting to know where we got them. They are easy to clean and have made it through many different storms. They look like they are a very expensive piece but they were great, budget-friendly place. We were able to get enough new lighting systems for our whole house, as well as outside. My customer experience was amazing there. The staff was very knowledgeable and friendly. They went above and beyond to help us out when we weren't totally sure what we wanted.

They had anything that you could possibly want - lights, fixtures, bulbs, lamps, any and everything to light your home. If there was anything that you could want this store is the place to get it. Great customer service and employees, kind and know what they're doing. Everything they have is durable, don't break easy. Great products. This is the best place to buy your lighting needs, would recommend to anyone that is needing lighting for their homes. The value is great, cheap prices for great durability of their products. I don't believe have seen a better place that has great items and cheap prices that is durable and different varieties. Kind people that know what they're doing and how to help if there is a problem on some things. Could believe they could be some faster but I know a job is hard so I believe that they're doing great in their job roles and for their community.

They had so many to pick from. All real nice and high end looking. I loved them all. I had a tough time picking one though. But once I got it home and hooked it up, I knew I made the right choice for my household. They're very tough, hard to break. Thank god. Knocked mine down once or twice but didn't break or crack. I would definitely buy another one for my household again. They have a huge value. I love the one I have and would tell anyone to buy one. It's well worth it in the long run. I'm very happy with it.

There were many shapes sizes and colors available. I really did not need to look anywhere else. The selection was great. I would definitely recommend them for all lighting needs. The lighting I went with is very well made. Very durable, easy to see up and looks amazing. I am very impressed with the durability of these products. In my opinion, the lighting is worth every single penny I spent. I would not change a thing about it... I would highly recommend it. Very friendly and knowledgeable staff. Had an answer to every question and made me feel like they really wanted to help me make the right decision.