Kohler Walk-In Bath Reviews

I've used Kohler products for years. Our fixtures in the kitchen are from Kohler. Their salesperson was superb. He took a nice amount of time to talk to my wife and me about a major purchase and put us completely at ease with making the decision and discussed all the benefits of a walk-in tub. He sold it without hard selling it. We were batting around like, “Do we really want to or not?” It seemed like a good investment.

My experience with Kohler was super. When the salesman came out and did the proposal, he was very positive about the product. He was also professional and answered all of our questions. He had lots of information and samples and spent a lot of time going through everything with us. He was very patient too. I took that as a sign that it was a customer service-oriented kind of deal.

I've tried a lot of the other cheaper brands but they poop out fast. Kohler doesn't seem to do that. I had them come out and give me an estimate for a step-in tub. The rep was no hard sell at all. He came out fast and was on time. He was very personable, nice and clean. He looked at my area and measured it out. He gave me the outline of how much it would cost and what the process would be for me to think about. Then he gave me an offer to come to their showroom, physically look at the items, and look at the different options. I did that about a week later and signed the contract.

Kohler has excellent customer service. Some other people could learn from them. Their salesman was very good at explaining everything, and so I decided to go forward with it. The installers were very good, too. They operated with excellence. The installation was a little bit more difficult in my case, but they were able to troubleshoot and do an outstanding job. They were very skilled. Kohler's product is very high quality, too. I really like the way I can fit in comfortably and do my shower. I do that more than just taking a full bath. I enjoy being able to do it like that.

We thought getting the Kohler was a good deal, and we had to go ahead and do something because of my wife's back. The representatives were very good. My wife loves our new tub and I love it too. The jets and everything else do her back well.

The sales rep was a nice guy. He went through everything. We had three gentlemen here for the installation. They were in and out, and the guy was explaining to me what he was doing. They carried everything out with them and put their little booties on so they wouldn't mess up the floor. When they were taking out the old one, they took a small chunk of drywall out. They patched that and the guy wanted to paint it for me. Unfortunately, we didn't have the same color of paint.

Everything was on time. We had to wait for the chair, but that was no big deal. The installation was good. We had to call them once about the caulking. It wasn't sealed tightly. They said it wouldn't cause any damage but I had them refill it.

Kohler is made in the United States, not in China or someplace else. Everybody from sales on down was very professional and respectful. I'm very pleased. The sales rep was very personable and patient with me as I tried to make a decision. The installers didn't waste any time. However, for the first tub that had been brought out, nobody noticed it had a crack in it. They had to have another one brought out and that took an hour. They had that hour that they didn't have a lot to do. But they spent it cleaning up. They weren't just sitting in the truck listening to the radio.

I had several different vendors come here to show and discuss what their tubs were like. But I liked the cleaner design of Kohler. Also, one of my primary reasons for going with Kohler was that I wanted something where it was a complete installation. I didn't want to have to deal with a plumber and an electrician and subcontractors. I wanted to make sure that they use the people to install it correctly. The electrician did a great job. I like the way he used up the boxes in my junction box. He left two spots there where if I decide to put in an electric vehicle, I have available slots there. He was done in no time. The installer, Shawn, did a great job keeping up with cleaning up and making sure everything was perfect. He was like he was working on his own bath.

The sales agent was great. The installation didn’t take long at all. They finished a little earlier on the second day than the first day. The tub is tricky for a senior citizen, but we love it. I'm not a small guy but it's very comfortable for a guy my size, 6-foot. We're getting compliments on it. We have a shower curtain over it. It seems to blow everybody up. They say they like it but it's too expensive. I wish it was cheaper.

We like the convenience and safety of the walk-in bath. The installers did a wonderful job.

My mom is liking the tub well. However, she feels she’s floating off the seat because she’s short. It might need something, like another handle she can hold onto. But that’s about the only complaint she’s got.

The rep was great. He went over everything and told me exactly what they had to do. The installer was on time and did an excellent job. He didn't take a lunch break. Before he left, he explained how everything works and what to clean the tub with. I love the tub. The jets help.

One guy did the installation and he did a good job. I like the jets on the tub.

We had a bathtub before this one that didn't work very well. It was Kohler, but I don’t believe it was the fault of the tub as far as why it failed. But this one works well. The salesperson was terrific.

When we built our house, we went down to Kohler and picked out everything we wanted for bathroom and sinks. We were well pleased so we decided to go with Kohler again. This time, we put in the walk-in tub downstairs so we didn’t have to step over it. When they came out and gave us the estimate, they were good with it. We’re well pleased with what they did for us. They did an excellent job installing it.

It was a good experience from start to finish. The sales rep was as knowledgeable and it wasn't a hard sell. The installation was more than a day, but that was shared upfront. The guys knew what they were doing.

The installation went very well and the crew was all very professional. There was a problem in that one of the pipes wasn't connected properly. There was a little bit of a leak but they cleaned it up. They had to come back a second day. Other than that, everything went smoothly. I like the tub very much. I have used it a number of times already and I'm enjoying it. I only wish the two outside knobs or the push buttons would be identified because I don't remember which does what. I printed out the directions and I have it in a plastic bag over by the tub so that every time I use it, I can refer to it.

Kohler's salesperson was wonderful. He answered all the questions and was very patient. He went out if I asked questions. He went out to his car and brought in the colors. He was not pushy. The installers were excellent, too. They did everything they needed to. They ran into a problem and got that quickly fixed. Even the supervisor came out and made sure it was okay. They were a good team.

My Kohler experience was great. I like the guys that put my tub in. There were four people. They had the main guy and he had an apprentice and two other guys there working. He had two designers. They got here at 8 o'clock and they worked until like 6:00 in the afternoon. I talked to the designers. I can't see much. So, a lot of the stuff I didn't see until afterward. The floor wasn't leveled and they didn't know that. So, they had to put a piece of quarter round on the floor to cover up the crack. They were nice and did a good job. I had a good time with everybody.

I tried to find a walk-in bathtub for my mother-in-law, and what we were trying to look for was something that had good quality, something we can depend on, and had a good warranty with it. As far as Kohler, I know the product from using it for the last 30 years. That was a big selling point for me. The sales rep did a great job. I felt like he was an honest fella and I didn't have any problems with him. The install technicians were professional and did their job. We didn't have any problems with them doing the installation. They did it in a timely manner. There were some parts that were missing from the setup that was mailed from the manufacturer and they did not arrive when they were supposed to, but it was not the technician's fault. They had to come back at a later date and install those parts.

The installers sucked. They kept banging the pipes and we have galvanized pipes, so it clogged all the faucets in the house. I went and fixed it all. I told them that they do some shoddy workmanship and they got offended. They were ready to walk off the job. I hate the walk-in tub. You have to sit down to take a shower because where you would stand, it goes over your head. It's difficult to get in and out because the way the door is, you gotta climb up on the seat.

Kohler had the best follow-up if you needed warranty work or had any problems. I really liked their sales rep. She was very informative and answered all our questions. So, we felt quite comfortable. The installers were on time and worked very diligently. They had to bust up an old cast iron tub and made everything work. We had checked other options like buying one from a big box store and having somebody install it. We only had a 24-inch opening and Kohler was the only one that was able to get it into the space. So, that was another reason we ended up with them.

I've always known that Kohler is a good product. I'm in a custom home and I knew that what I needed had to look like it belonged there. When the salesman came out, he understood better than I did because he was showing me what Kohler I needed and explained how the engineering process worked. My husband's a retired engineer, so he liked that. When they said they'd take care of everything A to Z, that was exactly what I needed. They kept me up-to-date. We ran into a couple of small unanticipated problems. They told me how they were going to fix them. My husband got crosswise with the electrician they sent to come out here. 30 minutes later, the owner of the electrical company came out, listened to my husband and worked through a resolution that made him happy. S

I have a lot of Kohler products at home and I like their reputation. We got a walk-in tub for my parents and Kohler was our best option, even though we had to wait 16 weeks for it. The rep told us, in the beginning, it would be 12 to 16 weeks. It’s made in the United States and it was just a long process. The installation took about three days because the crew ran into some supply issues. But they were on top of things. The person who did the installation was incredible and made sure everything was cleaned up properly. He kept us informed of every step when the wrong piece was given to him and he drove down to the warehouse to get the other one. They went out of their way to get this job completed. They were very friendly too.

The reps have been awesome. The crew got the installation all done and they mopped and vacuumed. The only problem that I seem to have is the price.

The sales person was easy to deal with. The installers were good. They were very clean and professional. We both got back and knee problems and we have a Jacuzzi on that side, but we don't use so much. So the walk-in bath is good to have in the bedroom. It makes you feel good.

The installer was a neat and good guy. He told me what he was doing, and he said he strengthened the floor because the tub would be heavier than a regular bathtub which I had there. He made sure that the floor would hold it and did everything really nice. I like sitting in the walk-in tub and relaxing. I got a bad back, and using it helps, but I've got to use it more often than once a week. Also, I still have a drippy faucet. The installer tried his best to remedy it before he left. He spent two hours trying to get the washer to sit in so it wouldn't drip, but he couldn't get it seated right. That's the only problem I've got with it. He said he'd contact Kohler and would send somebody out to fix it, but I haven't heard anything back.

The installers cleaned up to the extent that they could. We had an issue with a lot of the dust being blown through the house and we had to get professional furniture cleaners in, but Kohler took care of that. They paid for everything. We had the walk-in bath installed to address the safety issue for my 98-year old mother-in-law. It's a much safer alternative. She needs help getting in and out of the walk-in bath, but it's all in all a better experience. It beats the regular shower, which nobody could get in with her.

The sales rep was knowledgeable about everything we needed to know, and the installers did everything correct. I didn't get anything with the jets. I just wanted a walk in bathtub. When you get older, it's harder to get up out of a tub, so I liked the walk in bathtub for the ease of using it. It serves my purpose.

The rep who came to do the presentation for Kohler Walk-In Bath was good. He really seemed to know what he was talking about and he was very helpful in helping us pick out what we wanted. I liked the shower. Installation took two days, and the guy was really nice.

My husband and I were talking about getting a walk-in tub so we called Kohler's number and got one. The sales guy was a nice young fella. He came to the house and told us all about the tub and the fact that it was American-made. They had their own crew that did just this type of work. He also told us how much the product would cost.

I decided a walk-in tub was the kind I needed in one of my bathrooms. Working with Kohler was beautiful. They were professional, tidy, knowledgeable, and efficient. At my age, I was unable to get into a bathtub and my only option was always a stand-up shower. I still enjoy my shower but I wanted to be able to sit and relax in a tub frequently and this walk-in tub afforded me that opportunity. I love it. When I had a couple of questions, I called Kohler and they answered immediately. They cleared up any confusion I might have had about which switch worked and how. They were just as nice as they could be. I've recommended them to my neighbors.

The sales representative was very personable and gave us all the information that we needed. The two men who did the installation were exceptional. The tub is easy and safe to get in and out of. My husband who was having difficulty getting into a regular bathtub particularly likes the fact that he can get into it. This was a very satisfactory experience. We will be using the tub frequently especially as the weather gets cooler.

We had a wonderful sales rep and our installers were very professional and perfectionists. Our walk-in tub turned out wonderful and I like that it's easy to get in and out of. We feel safer.

Kohler is a big company as far as bathrooms that’s why we went that route. A gentleman came out to answer our questions and the fact that the product has a lifetime warranty really sold us. The installers were good and the job took two days but that was fine. We love our tub and it really helps us out. It's been wonderful.

Kohler's sales rep did a wonderful job. He had a mock-up on the van, let us get in, and showed us how the walk-in bath works. For the installation, our installer was supposed to do it in two days but sometimes you run into a little issue. And he came back, finished it the next day, and his work was excellent. Our whole family and my friends like our new tub. I use my bath seat in there because I'm a vision impaired vet and I needed that about getting in and out of my tub. And everything is in there convenient for me. At the moment, I'm going to sell the house and when I had it appraised, the lady told me that was a wonderful thing I did as far as my bathroom and the way I got it done.

Kohler is the best company. I reached out to them to get information and we set up an initial appointment. A rep came to the home, did a presentation, made measurements and developed a cost estimate. It felt good and we went ahead and signed the contract. They thought the installation would take one to two days but it was about a two-to-three-day process ‘cause some pieces were missing. But it worked well. The team was very responsive and cleaned up well afterwards. We're in love with the bathtub. It has everything.

The installers of our Kohler bathtub were very nice. They knew what they were doing. I love the Kohler bathtub. It's easy for me to get in and out of. I like every part of it. I have diabetes and I have trouble with my legs. So I have to be real careful with the jets. Right now, I'm not using the jets. But just getting in a tub makes me happy. It makes my arthritis feel good. My daughter lives with me and she loves it too.

The presentation was really good. The guy brought a simulated bathtub. Then, we had two sets of installers come in. The first guys did the plumbing and they did a really good job. But the second guys were a little bit more seasoned. The guy pointed out a few things that I needed to make changes in advance before they get everything all set up because once everything's on the wall, they can’t do that. We're happy with the walk-in tub. We got the shower with it and the length of the bathtub is perfect. Even if you're a pretty tall person, you can lay down and get your shoulders underneath. It's a really good-looking tub.

The installation went quicker than the estimated eight hours. Our home was a new build, so it was real easy for them. The most difficult part was cutting out the fiberglass tub to get it out. The lid got chipped but it was not that big of a deal. I like how the tub is built but I wish the side panels didn't have to be caulked in. It's a double receptacle behind the panel and if it ever trips and I have to go in to reset the ground-fault circuit interrupter, I have to use a razor blade to cut along the caulk seal. A better thing to do would be to have the breaker down in the breaker panel be the GFI. The duplex can just be a regular duplex receptacle. Other than that, I like the hydrotherapy part having the three speeds for the air pump. I usually use it on a medium setting. Also, the jets with the pressure that we have seem to be sufficient to get a massage in the calves. I'm real happy with it and how everything went.

The tub is really good and we like it a lot. The walk-in and the whirlpool accessories are nice. It was a little expensive, but that's the way it goes.

The salesman was very friendly and knowledgeable. The installation went fairly well and it’s a really nice tub. My wife is really enjoying it. She likes the low entry way and the bubble jets.

I got the Kohler walk-in bath for my 84-year-old mom. I thought it would be a lot easier for her because she's got some mobility issues. But it's still a little hard for her. I'm trying to get her used to it. But I still have a hard time getting her out because there's only one bar. If you're sitting in the chair, there's a bar on the left, and then on the right, you have to reach over to hold the non-slip thing. She’s always grabbing for the door handle. It's almost like she's not tall enough. She's 5’6” but she seems to struggle to get out of it.

I was very satisfied with Kohler. I'm very happy with my product. The techs that came out were also the best.

The Kohler rep was extremely professional, confident and very helpful. He was a pleasure to deal with. The installers were also absolutely terrific, professional, competent, clean, helpful and very organized. They were a pleasure to work with as well. They did a complete demonstration of every aspect of using the tub. I like everything about it. It's comfortable and efficient.

Everything with Kohler went very smoothly. It was timely. We had a drenching downpour the day they installed, and it was amazing how they had it coordinated with all the plumbers, electricians and installers. They did a great job. The installers were very friendly. They asked a lot of questions as far as what we wanted and whether we would prefer this or that. They were very helpful.

Kohler seems to have a very good rating. The sales rep was very informative. He gave us all the details and made the selection easy to go with Kohler. The installers did a great job. They cleaned up after themselves when they were finished, and the tub looks excellent. We really enjoy the new walk-in tub. The only thing is the new walk-in tub pulls six gallons per minute of water, which I didn't know until I tested it. Our existing hot water heater couldn't handle it. So, about three-quarters of the way in, we started getting cold water. It would have been nice to know upfront whether or not the hot water heating system we had was going to be able to handle the new tub. We bought a new hot water heater and installed that this week.

Kohler fixtures are good. I looked at different walk-in tubs, and Kohler seemed to be the one that fits my needs the best. Their sales rep had pictures where I can tell what it would look like, and some of the material that she used. She answered all my questions, too. The installation was good. The guys worked together like a team. I've worked with different groups of people all my life, and I've never seen a team work together like this one did. Everybody knew what their job was, and they did it. There was no discussion about what they had to do. The tub is great. I had some hip problems and lower back problems. It works fine. The massage works great. The only thing is it could be a little bit longer, but other than that, everything's fine. I like that I don't have to step over the tub and be concerned about falling over or tripping. The seal is good. Nothing leaks.

The installation of our Kohler tub was coordinated and it went okay. The quality of our tub seems fine. We like what it does for us. Our favorite feature is the easy access to it. The grab bars and the showerhead are nice.

My contract is with USA Bath who claims they have an exclusive contract with Kohler. But they haven't kept in touch with me at all. I called them about 10 days ago for an update. The rep was very direct and also very indifferent. I couldn't understand why it's taking so long. They're now talking about maybe August installation. I was told COVID and that the parts aren't here but it's been since February, and I hadn't heard anything. I gave them $1,000, and I don't even know if I want it anymore. There's been no customer service at all. It's like they took my money and ran.

The installation guys that came here knew what they were doing, and they did it very efficiently. The tub was very expensive. But aside from that, I'm happy with it.

The salesperson at Kohler came to the house and told me the best product, and I bought it. He was very pleasant. The installation took a day longer than normal because one of the panels that went on the wall was damaged. So, the installers had to get another panel for the wall. Other than that, they were very professional. The tub was a whole lot more than I expected for what I thought. It was something that my wife needed. It helps her with her hip.

We agreed on monthly payment. Salesman came back with approved for monthly payment. We signed and had work performed. Received statement from bank for twice the monthly payment. We agreed on monthly payment as that was all we could afford. Called company but have NOT received a response nor correction with the bank. Called Channel 8 for help.

I liked the sales rep. He knew everything. Every question I had, he had the answer. He let us take our time about picking which color. So he was real patient with us and real good about getting our credit checked. The installers were good. They were quick and they solved everything. There was a time when the installer thought that he was going to have to get a specialist electrician because there was something he couldn't figure out that was taking him longer than what he thought. But he got it done. We were happy because we didn't want to wait another day. He was real persistent. I love my tub. The only thing I don't like is that it doesn't have a shower. But the tub itself is awesome.

The Kohler rep was very professional and answered all my questions. The installation went pretty well. The installers cleaned up everything. I don't use the bath as much as I use the shower because it's quicker. I like the fact that it's a smaller area where I stand and I have fewer issues with falling or slipping. The shower works out well. It doesn't use that much water. As far as the tub itself, the only problem I have with it is it takes a long time to fill up. It seems my water seems to be good coming out fast, but it takes 10 minutes to fill up.

I'm very impressed with Kohler's product and its guarantee. The sales rep made the purchase experience really easy. The installers did a great job. Quick in, easy out. The tub is great. I'm glad we did it. It makes our day complete.

When the installers came in, they got it all done in one day. Everything was great with the installation. I love my new tub. I can take a bath again on a shower. Also, it gives a hot tub experience. It's great. Everything's fine with it. I appreciate it.

When the Kohler salesman did the sale, I told him at the time that I could not afford a whole lot payment-wise. He said, “I can get you a payment of 125.” I said, “Well, that's fine. Then I can do the job.” I'm limited on income because I’m on Social Security and I got bills to pay out of that. $1,400 doesn't go very far every month. I'm having trouble right now. I got a bill the other day in the mail and it was for a $275 a month payment. It's not 125. I'm dissatisfied with the salesman and what I was promised.

The installers did a good job. It went very well. It's a nice installation. Everything works fine. And we're enjoying it. But there may be issues with the hot water supply. You have to be careful that you have enough water supply. Right now, we're adjusting our use. We raise the temperature on the hot water and we're now diluting it with some cold water. That seems to be working to ensure that there's enough supply to actually fill the Kohler tub for someone to use it and for soaking.

The sales rep was very nice, and we enjoyed working with him. I made a couple of phone calls to him too. There were a couple of things that I had concerns about and he took care of it. We had a walk-in bath installed, and the plumbers and the electrician were excellent. They worked so quietly and just down to business. They were very helpful and answered questions if I had them. Overall, I was very happy with the whole process of it all. Kohler was very nice to work with, and things went so quickly. Everything was perfect, and I couldn't say enough good things. I really enjoy the tub as well. It’s so easy to take a bath, and I have the option of the shower. The jets are very nice too.

The sales rep was great and the installation went very well. The Kohler walk-in bath has been very good and I enjoy it. I like the jets and the heated part of it.

I’m enjoying my new tub from Kohler. I like the massage and shower features. I was a little concerned about the fit and how it would fit. It was a tight fit, but a guy came out and explained it to me and I was satisfied with what he said. When he had his son come out to put it in, it fit perfectly and everything was fine.

From what I've seen in the past with Kohler, they stand behind their product. The rep and I made some comparisons. I asked questions and he gave me some answers about the features that the Kohler tub had over the others. He went up, looked in the bathroom and did some measurements. Also, the installers are very informative. They worked very quickly. And we only had the water off for 20 minutes. Normally, people do that and the water is off for half a day. So, they coordinated with us. And I asked questions. The electricians that they had come in to put the circuits in for the jet pumps and the heater found a better way to do it and did it quickly. So, it was non-intrusive.

The workmanship was fine. It looks good. I had the shower package installed and I like that. The wife likes the Jacuzzi and jets. Kohler backs their product. Also, you're not dealing with a third party. You're dealing with Kohler. So if there are any issues, they're gonna take care of it.

The rep looked at the bathroom to make sure that the tub would work there and it did. He spent a good amount of time with us. The installation was quick. They took out the old tub and put in the new one. They had to refigure the surround for it to make everything fit correctly. They had it in six hours. I was impressed. I like the fact that I can get in a tub and out of a tub without a problem. It's very nice. It's nice to be able to submerge in nice, warm water with all the bubbles. My husband had hip replacement so it’s better for him.

Kohler did a good job though they had a problem with somebody who came to help with the installation. I told them that I would call the police because they were getting too loud right here at the bathroom. So, they went outside and the guy who was making all the noise left. Another lady came out and helped, and everything from then on went fine. I love the new bathtub because I can get in now and sit down. I have a bad problem with my feet and legs and I can sit down and soak them. The only thing that I can't do is turn it up and down. It's got little signs on here but I'm not understanding what is what. Other than that, I’m satisfied.

The sales rep from Kohler was informative, nice, straight to the point, answered all our questions and thorough on everything. The installation team was very clean, prompt and got the installation done. The water heater didn’t work and instead of coming back and trying to rewire anything, they just came back with another water heater and installed it. It was fantastic. The guys were great. The tub helps quite a bit in my day to day. It’s a lot more comfortable at night if you have a hard day and you get into the tub and use it. I like just sitting in it with the bubbles.

The installation was great. They were able to do it in one day, and everything was cleaned up and left pristine so I have no complaints. They even went a few extra steps and did a few other things. The features are terrific on the tub. It's easy to operate. I did have one little problem the other day but I solved it myself.

The sales guy explained everything and answered all of our questions. The installers did what they needed to, cleaned up afterward, and explained what they were doing. They did a great job.

They did an excellent installation and I'm very happy with the job that they did. Everybody should have a Kohler walk-in tub. I'm a permanently disabled senior citizen and the tub makes it a lot easier for me to get bathed. I'm sorry I waited till I was 60 till I got this tub. I'm very happy with it.

I like the Kohler brand. I've always had good experience with it. The sales rep that I dealt with was very helpful. The installers were very thoughtful and walked me through the process. They were helpful in explaining any decision I had to make. I like the whole thing. The jets are loud in a small bathroom, but just put earbuds in. Other than that, it's fine.

The reps were good, very helpful and understanding. Kohler Walk-In Bath got that tub in within a week and a half of me ordering it, which I needed desperately. Their price was good. And I know Kohler is a good name. The installers came in the morning, and it was done that day. I was impressed with that. My dad liked the jets in there. And it makes his baths so much easier.

NEWPRO installed the bath. The NEWPRO salesperson came out and explained everything to us and helped us arrange at a cost that we could afford and checked for the engineers to make sure that it was fit in the space we had, because we weren't replacing a bathtub. We were replacing a shower. They were very efficient. They were done in one day, just like they said they would. They did not leave a mess. And they were very polite. I am handicapped, so I walk with a cane. Now, I can have a bath. Also, it drains quickly. I use the shower that's on the front of the tub. And it has a Jacuzzi feature, so it heals the aches and bones. I would recommend Kohler.

We decided to get the tub and the shower. They took out the old shower and put in the new one. The second day, they took out the old tub and got it ready for the tub. And they put the new one in on the next day. We only have one small thing that we had. When they put up one of the sidewalls in the shower, they took some of the paint off the ceiling. And they were supposed to come back, but they haven't. Other than that, everything went fine. They did a good job, and I was pleased with it.

We like Kohler products. The rep was very nice and charming. I cleared out the bathroom, as per instructions. The installers came in, were very quiet and did their thing. When they finished, the guy told me to inspect it. I did, gave me some points on how to use, and they left. They did an excellent job. It was a learning experience, initially, on how best to use the height of the water in the tub, as opposed to just filling it all up. It took me three days to be able to economically clean my body with these.

Two days, the installers were done. The features are great. The quality is the same quality Kohler has always had. The wife enjoys it.

The rep was friendly. Also, the installers were very knowledgeable and it was a good experience. It took them a few hours. The tub drains quickly. My senior seems to like it. It has been very therapeutic. It's higher quality than some of the others you see.

The customer service was very good. The installers seemed to be good, too. They needed some kind of hookup or joint, and it wasn't readily available, so it took them a day to get it. It wasn't something that they created, but they rose to the occasion, got what they needed and made it work. We also tested out the walk-in tub without getting in. We filled it up and put all the jets on, and it seemed like it could be very effective if we used it. However, it takes so damn long to fill up. My husband is also trying to devise a way of putting a ladder there, which really defeats the whole purpose of it.

The salesman from Kohler was very good, not pushy and answered all my questions. The installation people were very nice and professional. It was a pleasant experience. The product is fabulous. I could have a bath now when I couldn’t for three years.

The sales rep was good but the installers were terrible. They were jackhammering the concrete and I was trying to watch TV. But they did a good job. I was gonna do a shower curtain, which I did, but it is not necessarily conducive to a point. So, I called Kohler but they never returned my call. Other than that, everything else was good.

The experience with Kohler was wonderful. The salesperson was very nice and informative. He knew a lot about the product. The installers were nice, funny and very knowledgeable. They were great and the whole thing was good. I don’t like the showerhead because it seems to spray everywhere, even when you have the shower curtain up. I may not be used to it yet because it’s very different from my other one. But the rest of the walk-in bath is fine. Since it was installed, my legs feel better.

The installation of my Kohler was good. I got a tub and a shower combined. It was done in a day. They were all courteous and professional. But they're still bringing a part to me. The handle to activate the handheld shower came off. It broke the first time I used it. The design could have been better. But I got all the spa jets and I like those.

I love my Kohler walk-in bath. However, I can't figure out how to get the showerhead to come on. I looked at the paper thing. I'm not hitting something or doing something to get it to come in. But I'm very pleased. I don't wanna get out of it. I recommend the product 100%.

My walk-in tub was delivered in March and left in my driveway with installation set for the next week. It was rescheduled and then cancelled due to installers' unavailability. We’ve had snow and wind and rain and hail repeatedly requiring me to go out and wrestle the loose cardboard package back around the tub. The hibernating animals are up and around now, exploring the outside and perhaps inside of the box. I have another date scheduled for this month but have no confidence that it will happen. The only good part of my experience was the initial visit from the designer who out to explain the benefits of choosing to join the Kohler family. I thought I really needed this tub but I’m not sure anymore.

Everything was good with the sales rep and I like my walk-in bath. However, I’m a bit fat, so it’s difficult for me to get into it. Another unfavored feature is where the shower is set off to the side, it hits the hardware. I'd rather that it comes out and hits my head in the middle. It also took six months for me to get the walk-in bath. I had paid the deposit and that was too long. Kohler gave me a lot of excuses, but I was out about $5,000 with nothing being done.

Check out Kohler. I can't make your decision for you, but they're worth the checkout. The sales rep was awesome. He's a good family man and I love him to death. Install day was chaotic. The installers had to tear out a big, old bathtub in order to put the new one in and it was all done in one day. Clean-up was a breeze though. They did it beautifully. I've had one bath in the tub and it was awesome. However, I was told abruptly to stop because the work has not been completed with my remodel back there and they said I could damage it. So, I said. “Okay, no problem.”

The installers were pleasant and I liked the way they worked. They were clean. I've had a lot of home remodeling in my house, so I was always looking out for it and made sure they didn't do some of the things that the other people did. They had to drill into the floor, and they were able to cut down on the dust. Also, the Kohler walk-in tub is great and I would tell someone about it. The thing is, a person would have to see the need for it and it's also a matter of if they can afford it. It's expensive and my kids were telling me as well, but I said, “Hey, I can't get out the tub. What am I supposed to do?” The tub works for me and that’s what counts.

The salespeople were great. Very informative. The installation was done a lot sooner than they thought it could be, and that was done real professionally. The installers did it in a day, and the tub works excellent. I like the jets and the ability to get into it. Overall, I'm really happy with the product. It's a lot easier to take a bath and although I'm not down a lot, when I do it, my aches go away pretty immediately.

When Randy, the rep, came out, there wasn’t any pressure. He was very knowledgeable, extremely professional, and gave us some really good suggestions. It was a 10 out of 10 and we absolutely love it. Also, the guy who was here for the install was super nice. He explained what he was doing and it was done extremely well. It was like, we walked in the bathroom and somebody flipped the switch, then there was a brand new tub in there. He had to come back the second day, but that was just for a bit. He didn’t leave any mess at all. It was ready to just walk in and take a bath. However, we need to get a new hot water heater. So there’s another 5 grand we weren’t expecting, but we love tub so much, it’s okay.

The rep had a pretty good knowledge of the product. He explained everything and how much it costs. Also, the installers were in and out one day, and their quality of work was good. The walk-in is basically a mini hot tub, and I could sit in there, relax, and have water beating on my back. We all enjoy it. The only hard thing about it is waiting for all the water to drain out so you can dry up. It doesn't take real long though. Plus, it has a shower.

The sales rep was great, and I like the walk-in tub. I stay in there for a while and I like that the water stays warm. The seat is big and when I’m using the bubbles, I use them for a massage. One time, I was in the bathtub full of water, and it just cut off. The installers didn’t put on the line that accepted it, and I couldn’t finish my bath the way I wanted. I called the people that installed the tub, and they gave me a number to call. That was the only problem I had and everything was okay once they fixed it. If I had any other problem, I’d give them a call. Overall, I love Kohler products. I always use their faucets and that’s the reason I went with them, because I never had any trouble with them breaking down like most faucets and sinks.

The sales rep was nice and knowledgeable. He worked for Kohler before, and they brought him back then he's not there anymore. But once he got the order set up, it took three months to get everything configured, then the construction company took over and ran from there. Installation was real straightforward. It took three days total, ‘cause they tore out the old tub, and they did a good job. They had to get a master electrician to come in and do some stuff with my breaker box, but other than that, it was pretty smooth. I really like the quality of the tub. It's good quality tubbing material and it's solid. I also like the fact that it's got the air bubbles, the shower head and the low-step wide entry, to name a few. I'm a big person, 6’3” and 280, and this walk-in tub is perfect for me. I'm happy so far.

I'm an industrial plumber and I put a lot of Kohler stuff. It’s a good product. We called them and got their walk-in tub. Our sales rep was a really good person and I liked him. I only wish that when he put another water heater, he had explained it more. The product was $1,000 off and since I'm a veteran, they gave me another $1,000 off for that. I found in the paper they were offering a free toilet. I brought that up to them and they gave me a free bidet toilet. The installers did a good job and I’d give them an A-plus. It's a pretty unit and my wife uses it.

We like the presentation, the decor, and the size of the tub. We also like the many effects it has and the things we needed for my husband's therapy. Everything went well with the installation. Everybody was friendly. I love the tub. It’s very relaxing. It's helped with my husband's leg. I also like the heating system and the massages in it. The tub is very convenient for us. I'm sleeping much better because of it.

Kohler's installers were very efficient and friendly. The tub is fine but I wish more water would go in it. It wouldn't go higher. Other than that, I got two containers to help clean the tub.

My salesperson was very nice and the installers were very good. They were here for three days. They had to travel so that took another morning. Everything’s fine. I enjoy the walk-in tub and I like its door. It now takes longer to take a bath.

Kohler is a pretty good product. My mom moved in with us and she was having some problems with the shower. So, we had to get some kind of walk-in bath that maybe she’d use. The sales agent was pretty good. It was a good experience. The installers were not very good though. They did some shoddy work, and then one of the supervisors had to come out. They made an arrangement to come back out and redo it and fix the spots that they didn't seem to quite get right. At the bottom of the wall that they shortened, there was like a half to a three-quarter inch gap. Then some of the floors didn't match up when they got done with it completely.

The representatives were great. Kohler has a really good franchisee and I had no trouble at all with them. Installation was great too. It took two days and it was very easy. I love the tub. I filled it up last Friday because our water was being cut off in the building. It leaked in the bottom, and yesterday, the repair people came out and replaced the door. I noticed yesterday the door seal that's on the new door is different. I filled the tub up again and it still leaks, but I figured that's just not what it's made to do. So, I'm not worrying about it anymore.

We decided that a walk-in tub would be a good move for us as an older couple to make because this would give us more time in this property than we would have without the walk-in tub. It keeps us out of private care situations. We received a sales pitch from Safe Step and later that afternoon, a Kohler guy came. The presentation was night and day different. The Kohler guy was very strong, logical, and engaging. The product was also a better one. The difference in cost was two grand, which isn't very much as these things go. We did Kohler and the installation went very well. We like the use of this walk-in tub and it's gonna be a mainstay for lots of years to come. Kohler did a good job.

There was a team of two that came for the installation of our walk-in tub and I was very impressed with them. They laid down tarps on the floor where they would be walking into the bathroom. The work took them two days. A plumber came on the second day. The installers cleaned up and they were very efficient. An electrician then came about a week later. The experience was really good.

When the Kohler guy came out and talked to us about the tub, he was real good. The guys who came and put it in were very pleasant and respectable. However, the tub is not exactly what we thought it was gonna be. We should have gotten a larger hot water heater because the water is not as hot as they say. It also takes a lot of water to fill the tub up. The seat is slippery too. Additionally, they told us that we had 18 months to pay it, but that wasn't true. If we had known, we would have gotten the shower package on it. We stand up in the shower if we don't wanna fill the tub up all the way with water. My water bill had gone up a little bit more and the tub is not as good as we thought. Also, my husband told them we were supposed to have been getting a larger toilet but we didn't get that. The guy went to the Home Depot but this was supposed to have been especially ordered when we got the tub.

The people that came in weren't messy. However, my carpet has a stain on it, and I can't figure out how to get that out. When the plumbers came in, it was something blue they used. But otherwise, the installers were very professional. They put the tarp down on the floor and I was very pleased with their work. As far as the tub itself, it's great. I'm very pleased with it. I love the jets too which are the important part.

We were very satisfied with buying the tub. The installation was very nice, and the people did a beautiful job. They didn’t tear up my house getting it in, and I was very pleased. However, I'm having a little problem with the tub now. I was very unhappy with the salesman because they should understand how the tub works and what the tub needs but he never mentioned the water heater. He kind of avoided that to get the sale. We have to get a water heater because we don't have enough hot water. We don't use the tub and it's a shame. We haven't enjoyed it. I wish the salesman would address that problem. We had the installers check it and they said we'd be alright. But that takes 75 gallons of water and we didn't even fill it up hardly but we were out of water.

The salesman did a good job. The installers came and put the Kohler step-in tub in in one day. I was really surprised. It's high quality tub. I like it a lot though it has a couple of things I don't care for. I'm used to a single handle thing and I have to adjust the hot and cold separately.

The rep, Blair, was absolutely wonderful. I have a very old home from the 1950s, so my big concern is always the plumbing and the electric. I didn't want any new surprises that show up sometimes. He looked and said, "I don't see anything. Obviously, plumbing, electric could be a problem. You may need this. And if you do, it would be an extra fee. But that's the electrician. That's not my call. The electrician will come out and take a look before we have to do any of this." He went through everything, including the financing. He answered all my questions and was very pleasant and not pushy about it at all, which I appreciated. He also showed me the video and we laughed 'cause the guy in the video couldn't tell his left from his right.

The process from sales to installation was good. The installers were very professional and worked hard. We were expecting them to have to come back, but they were able to finish it in a day. The tub is good. My husband's been using it, and the only problem is the temperature. We have a 50-gallon water tank and in the time we get the tub filled up, our hot water heater is drained. Now, we're looking into having to purchase a tankless water heater. Also, we understood that the tub had some type of heat circulation and it kept the water warm, but it doesn't appear to be that way. We went with the tub for safety reasons. It's expensive and we'll have to see if it was worth the money.

It was all good, right from the time that the salesmen came out and talked to us and went over everything with it, and then through the installers. The installers were great. They were overly friendly and made sure everything was correct and that I could fit in. They also cleaned up after themselves. You couldn't ask for a better two guys.

Kohler has always stood behind their products, and we were very impressed with that. The whole experience was nice. The team was very pleasant and businesslike. They had a small space to work with but they managed without tearing up anything so we're pleased. I love the tub. It's a neat thing. It streamlines the bathroom nicely. I filled it up and put the jets on and that was lots of fun. We use it more as a shower which works really well and it's very safe. We've showed it to everybody who comes over, and they're highly impressed. I got some of those little tab type things for the floor because my husband felt it might be a little slippery for him and these things don't even show. I'm looking down there and I can hardly tell they're there. They're just little strips that add a little extra protection.

Kohler is a good company. The installation of my walk-in tub took two days because they had to take the tub out. The crew was fantastic. My wife likes the walk-in tub. It was mainly for her so she doesn't have to get in and out of the tub. She showers in there, mainly. I went in there and used everything three times now. If you can handle the cost, the tub is pretty good.

Being a senior citizen, one of the reasons why we got a Kohler walk-in bath was because it was a safety feature for a senior, and I couldn't have asked for a better crew to install it than what we had. They were superior. However, it took three weeks for us to be able to use it because the hot water tank that they sold us was not working properly. They traded us with a new hot water tank and that did not work well, so they had the plumber come back. The plumber was here four times, and he finally made some adjustments to it, so it's now working a lot better.

The sales rep did a very good job, and installation went very well. The people did a very professional job. Both my wife and I have been in the tub a day apart, but nevertheless, we're learning and getting used to it. It's really nice, and we enjoy it. I enjoy the bubbles and the jets.

They did a good presentation. It sounded like something that we needed bad. I have a disease in my feet, legs and hands, and the tub helps that. My favorite is the Jacuzzi part of the tub. The back warms up so that you're not leaning against something cold. I'm not afraid to take a bath now. I love everything about the tub. I enjoy it.

I have wanted a bathtub for five years in my new place, and I would only go with Kohler because their contractors are controlled by them and their product is good. I first started with a person that came out to the house to explain the options and the cost. I had one price range in mind. Kohler was significantly higher, but the benefits were there once you add it all up. After talking with the salesperson, I dealt with the team and then followed up with a phone call and then another phone call. If I had questions, they were very, very, extremely helpful. So I could not say enough good things about them.

The sales rep did a pretty good job. He answered our questions, and we didn't feel pressured, so that’s a good thing. The installers did a great job too. They came in and put a plastic tarp up so that we didn't get a lot of debris and dust in the bedroom. We were able to use the bedroom throughout the installation. We did have a couple of things that we needed them to come back and redo. We were a little picky on some things. There was a little bit of grout missing in places. But we didn't have a problem at all getting somebody out to redo anything. I like the jets of the tub. I also like the fact that it's got the heater. So I turn on the seat heater and let that heat a little bit before I get in, so I haven't had to get into an ice-cold tub. The shower is taking a little bit of getting used to. But so far, I don't have water all over the place. I'm able to keep the shower directed. It's low enough. So that's worked out as well.

I love my Kohler bathtub. I've been very happy with it. It has this heated back. I didn’t see that feature offered on those other ones. Then, when the Kohler salesman came out, he was so nice. He was very lowkey and he showed me what was what. He was very good about explaining everything to me and telling me not to be startled by that air that comes on after the tub is done, which has something to do with the whirlpool jets. The installation was very nicely done too. I was telling the rep I needed to get it done in time for my knee surgery. I could do a good pre-op scrub safely. I really love going up there and soaking away. It’s really wonderful. It was a very good purchase.

The Kohler salesman took a long time here the first time and answered a lot of our questions. He was patient and seemed to understand what we were looking for. I was a little surprised that Kohler only sent out one man to do the physical work of carrying the tub and putting it in. And that man had to be here all day because he had to clear out our bathroom. He did all the right things and put things on the floor. He also had to carry everything in and out all day by himself and that's a heavy tub. I thought that was not very good. He should have had an assistant to help him and it might have gone a little quicker, too.

The salesperson with Kohler, Jared, was excellent. He explained everything in detail. But I'm very disappointed with the two contractors they sent. They were doing sloppy, messy work. They didn't care. They did halfway work by leaving wires in our attic and on top of the AC insulation. They let stuff loose even in the basement. They weren't professional. I had a little plastic container where I keep my bath products in. One of them had dumped the stuff I had in there in my sink, and they used it to put trash in it.

The installation team was terrific. They told me it would probably take two days because they had to take out the old tub and I also had them put in some wainscotting on the wall so they had to take the tile off the walls in the whole room. But they did an amazing job of getting the tub in and making sure that the house was protected. They put down pads.

I called other companies and several of them said they couldn't do second floors. Kohler said they could do it and the product looked fairly decent. The mechanics were excellent and the finished product is well done. This is my second walk-in bath and it's a stronger unit. It looks nicer, too. I also like the drain system better on this. Instead of a plug, this has a lever. I move the lever. The other ones had a chain and a rubber plug and every once in a while, the two would separate. Getting permits had been a little sloppy though. I should have had copies of the permits but I never had the copy till recently.

A rep came and described all the things that the tub has and how good and sturdy it was. He did a great job explaining things to us. The installers got everything taken care of in less time that they had planned and cleaned up after themselves. The tub is a good-made product. We've enjoyed it. It’s comfortable. It’s nice to have the technology that’s with it.

The presentation was very nice and informative. The installation was great. I had one problem with the handle but they've already come and fixed it. My husband can now get in and out of the tub by himself without me having to help him.

The installation went good and I enjoy the tub. I like the jets and the heat for my back. I can now move around and move some more of my joints better. I also like the independence of being able to bathe without having somebody help me in and out of the tub.

Everything went great with the salesperson right down to the people that put it in. I was satisfied. I like the convenience of it and the jets. I got the one with the heated seat. I love it.

I like Kohler. They told me everything I needed to know and how much it was. They kept me abreast of everything that was going on, showed me what was happening and what they were doing. The tub has made it much easier for me because I always had to have somebody with me in a regular shower, and now, I don't. I like the shower attachment to it and the massage jets.

We looked at several different companies and Kholer seemed to have what we wanted more than the others. We wanted the shower included in the tub. I have a bad back and I was really interested in the heating element that came with the Kohler one. That was a big plus. Our sales person was very knowledgeable, explained everything to us, and answered all our questions. It was a very positive experience.

The rep was very professional and there was no pressure. The installers gave me a 30-minute window and arrived at the very beginning of the 30 minutes. They were tidy, efficient, and explained what was going to happen. They finished the installation and it was excellent work. We like the product. It's got the heated seat, personal shower and two jet controls. The jets are adjustable. You can slow down the jet process or increase it, then you can adjust the angle of it.

Kohler has always been a quality product. There was no reason to go for something that we didn't have confidence in. We had the young man come out and presented the information and showed us in our bathroom how things would change. Unfortunately, due to the circumstances of getting materials across the country, it took a little longer than was expected. It wasn't an urgent situation, so that didn't really bother us. The people who came and installed it were excellent. We're very happy with the whole experience. We like the tub a lot. It's very good. I've used it several times myself. It's very comforting. It's a whole lot easier than trying to get in and out of tubs.

The installation process of my Kohler tub went well. The installers were polite and efficient. It's just that billing is horrendous. I'm supposed to have interest-free for a year. I'm getting billing with $500 monthly interest. I'm not planning to pay it, but that is a source of real discontent. I talked to the agent who sold me the product and he said it's supposed to be at least for a year. As far as the tub, it's comfortable and I like being able to step into it.

We visited a Kohler store a few years ago and we were very impressed with it. We were very impressed with Kohler. The sales rep was very knowledgeable, nice and convincing. Also, the installers were very nice and professional.

It took a long time to get the Kohler. They told me that I could get it in six weeks but it took six months. The installation was fine but it was a time process. The Kohler is also pricier than American Standard but the lifetime guarantee, hopefully, will mean something. I have issues picking my feet up due to medical reasons and we felt that the tub has the lowest to get in so it fits my needs.

The installers were really good. They did the installation in less than a day. The only thing I don't like about the tub is that it’s supposed to be a special tub but we didn’t get anything special on it. It's just a plain tub. But the seat really needed to be lower and the sides need to be higher. Because if you put the water up far enough to your waist, it’s gonna slosh out the side.

The installers did an excellent job. I was impressed. We're enjoying our tub. I had to put in another water heater but now it's a lot better.

The salesperson was wonderful. She was very personable and knowledgeable. I expected the installation to be much longer, but it was not. They were very polite and did an excellent job. I like the bubbling part of the tub a lot.

The installation team did a good job explaining things. However, I'm still confused on one of the features and I haven't tested it out because reading the manual, it doesn't seem to work like the salesperson told me it was going to. There are foot jets and jets for the lower back. I asked, “Can I sit in there, fill it up and use a foot jet?” I’m a diabetic and I'm supposed to soak my feet every day. I was told yes. After it was installed and I read my manual, it says I cannot. I have to fill up four inches higher than the highest jet, which is at the low back. The onboard heater was another question. It was explained as I can fill it up, turn the onboard heater on then my water won't get cold while I'm sitting in it. But when I read the manual, I get the impression that the onboard heater is like a heating pad for the back that doesn't keep the water warm. The tub is very expensive to be something that I now cannot use every day because of those two things.

Kohler makes quality products and they've been around for centuries. They have good installation and it's all American made. They took a couple days to get the installation done but that's understandable when they got to take everything out and put a new one back in. The tub is very attractive looking. I agonized over removing something that was nice looking and still operable, but I couldn't use it because of my disability. I went ahead and contacted Kohler, and tore out the good and put in the better.

The sales rep answered all our questions and presented everything well. There was no pressure, and everything was great. The installers were really good too. They came in, covered all the floors with tarps, put plastic sheeting over the areas of the bathroom they weren't going to be working and used Shop-Vac that kept all the dust down to a minimum. They were very respectful, clean, neat and did excellent quality work. We've got no complaints at all in that. It was everything we hoped for and more. The Kohler tub made it a lot easier and safer for us, and we like everything about it, including the hydrotherapy, the heated seats, and the quick fill and drain.

Installation was really good. They did it all in a day and a half, and everything went as planned. The tub is great, and I'd give it a 5 star. It was for my mom, and she loves it. The quality is real good, everything about it is nice, and I like it.

The installers were nice guys. They took their time and explained stuff to me. They cleaned up after themselves. They were good. Everything went nice and smooth. My wife is the one that really uses the tub and she likes it.

The sales guy came, talked to us and gave us a price. We accepted and then the installers came relatively quickly. They put in the tub in two days. It was great. The tub has the jets and we really like those. The fact that the water and the seat stay warm is very nice. We like everything about it. We also like the lifetime warranty. It was enticing.

I had a very positive experience with the rep. The techs who installed were great. They introduced themselves and laid down floor protection. They told us what they were going to do and went about their business. They didn't take any breaks and just went to town. Also, they were very careful with our possessions. They even took things off of the walls to make sure they wouldn't fall off. They were very nice. We have two dogs and they were great with them.

I’m not sure that I’m happy with the installation and I’m also not happy with the non-ability to look at the product before we bought it. That door is not tall enough, and it scrapes the top of your butt. I’m not as happy with the product as I could have been. It doesn’t work as well as you would hope. But it's a nice-looking clean tub and has all the bells and whistles.

I liked the salesman who came out. He was very nice and answered any questions we had. He had the brochures and showed us what it would look like. The installation day was perfect. The guys were super from the moment they walked in the door. They put my mind at ease and did a good job of putting the tub in. It looked nice when it was done. I love the tub so much. I broke my leg two times. A lot of it is metal and it gets stiff all the time. I go in that tub, turn those bubbles on, and it feels so good. However, I got stuck in the tub the second week we had it. When I was done, I went to pull up the handle to get the drain open, and it wouldn't open. I was sitting down there and holding the drain up so the water would go out. I should have sat on the seat before it was all gone. My legs were stuck. We put water back in the tub up to where the seat was so I could get up.

The rep knew all about the tub, had all kinds of samples and gave us a thorough introduction to the product. We were impressed with him. The installation was meant to be 4 days but they wrapped that up in a day. They were so professional and I had never seen people work like that together. However, the handle broke off door, so my mother misses the tub since she can't use it. She has rheumatoid arthritis and it helped her so much. She absolutely loves the tub. It's so safe.

My husband who's a builder and always so critical of everyone thought they were good during the installation. The tub is very pretty in my bathroom. My daughter was hurting so bad she could hardly walk. She got in my tub and said she felt feel better and her feet didn't hurt. My daughter is recommending the tub to her friends, and they're going to probably get one, too.

The installation team was unbelievable. They would always call before they came, whether they'll be there in 20 minutes or running late. They did an excellent job too. Everybody pulled together. In fact, my wife was going to be released from the hospital on a Monday, and the tub was running behind, with all the deliveries and the way the world's running today. On Friday, the lady called up and said, "Oh, your tub is all together now and in. We're ready for installation." It was perfect. She said, "I can put it in next Monday." I said, "Oh my God. What a surprise this will be for my wife."

The sales rep was fine. There was a little screw-up in the beginning only because we were waiting for the house we were selling to close and we were going to try to finance in between. I dropped our freeze on the credit temporarily then we put it back on because we didn't get a response from the sales guy in enough time. I don't like leaving my credit open, but we were able to do with cash afterwards.

Installation was just one day, and it was all right. I'm thankful that I have the tub because it's a go-to to help relax me through the day or before I go to bed. It's very relaxing. There's something that I wish was different though. There's heat on the back, which is nice, but it’d also be nice if there's heat on the seat part. ‘Cause I try to warm my seat up before I sit down on it. Other than that, it's awesome to be able to have the tub in my home.

We already talked to two other companies prior to the time the Kohler representative came and talked to us, but we were more compelled to buy from Kohler than the other companies because of the presentation from representative. Instead of trying to push a product on us, he listened to our needs first and that's what he presented to us. He gave us the very best possible deal for it too. From the beginning of the transaction to the very end, it was tailored to the customer's needs first.

It took some time for Kohler to finally get the tub installed, but I know with all that we're going through, nationally, there was something about getting the barn doors delivered. When the guy and his son came, they put the tub right in and it took exactly eight hours like they said. It went well, and it was fast. It took some time for me to operate the temperature in the tub, but I figured that out. The guy explained a lot, but sometimes I hear things, and sometimes I don't. I wish the tub had a manual that came with it to help me work it, but I'm getting there. Other than that, I'm very happy. I'm clean when I get out of the tub, and that's the main thing. I enjoy that the seat is in there. I had a seat in the other tub and it was a little cumbersome. This one is much easier to work, and the whole thing makes the bathing process faster. It's better too. Sometimes, I just sit in it and enjoy letting the water run all over me. I like it.