Kohler Walk-In Bath Reviews

I can walk in the tub and not be afraid to fall. We don't have to climb into a tub. It's easy to get in and out of. We're happy with the tub.

The installers were great. They came in, put the tub in, cleaned up, and said goodbye. I feel very safe in the tub. It's relaxing. It's wonderful. I also like the heated seat. It's terrific.

They were offering 50% off of installation and we had been discussing the possibility of getting a walk-in tub. So we called in and made the appointment with the company that was representing Kohler. Then the salesman came out and he was very knowledgeable. Our installers were Roy and his co-worker. They were super. They were here on time. If they had any questions or needed to explain anything to us, they were extremely thorough. They did what they had to do.

After the first contact, we were offered a free upgrade to where the tub has the pump and every bell and whistle. We took that offer. But we didn't realize that it had anything to do with the installation date because that was not mentioned. The installation date was fine in that phone call. But later on, we got an email saying that if we don't bump up the installation date to suit their schedule, then the offer goes away. I didn't like that. But we managed to negotiate around that and we were happy.

Our sales experience was good. We got all the information we needed. Then the installation went really good. I like everything about the tub. It takes about 20 minutes to get it full above the jet things. So it's kind of cold. But I don't know that there's any other way you could do it. Other than that, it's great. I'm amazed every time I think how quickly it goes down, and then how it drains well. The seat and the floor drain. I'm really impressed with the way that door can shut and keep all that water out.

February 19, 2022

The rep I initially spoke with was very nice and the installers did a thorough job.

I was always afraid of buying a Kohler tub rather than the competitor's tub because doors with water in them always leak, and this is the second leaking door that I've had on this tub already. We got it in October and we've had nothing but trouble with it. My wife got in the tub last Thursday, and I walked in the bathroom and I was walking in water. It was coming out of the bottom of the door. I called the fellow named John, who put the tub in to begin with and then replaced the door. He said he would be back with me. He's going to order another door. He was good as well as the experience with Kohler. They did what they said they were going to but their product isn't as good as they’re advertising. I only used it five times and I should not have two leaky doors. Kohler’s tubs are not cheap to have these kinds of problems.

We had an interview with about five or six other companies and Kohler was the one that stood out the most. They were the ones that cared and tried everything to help my mom the most. Jeremy was one of the reps but he used to install the tub so he told us that in order to get my mom into it right away, he would do the installation himself. He did that and he brought his partner and all the people that took care of the electrical and it was done within a day's time. They put a booster on it so that it would keep the water at an even temperature and my mom wouldn't have to mess with mixing it. But the booster did not work and started leaking so Jeremy sent his guy down to disconnect that. We've been trying to get a new booster back on it but every time we set up an appointment, it snows here. So in the meantime, I just go over and help my mom and mix it. We have to do it really slow. But it's really a tedious thing of trying to do that.

The sales representative was very good, and everything went smoothly with installation. I like the tub. I can get in and out of it, and I'm able to sit down and take a bath. All in all, everything went good, and I'm enjoying the tub.

I was a little bit unhappy that the delivery and final installation took several weeks longer than they originally told me. But the installation went very well. The installers were courteous and they finished on time.

My mom is a little dissatisfied because of the fact that she's not able to take a shower like she used to. When they installed the tub, they removed the shower and we were a little dismayed when that happened. They said we didn't ask for a shower but there was a shower there and we thought that was gonna be staying. They put something on the wall that they could attach the handheld device to but the water goes all over the place. It's not efficient for her and I don't know if anything could be done about this. But she loves the tub and she was happy with the installation, although it didn't go as we planned.

Kohler is a top-grade company. If I buy anything that has their name on it, I'm very confident that I'll be happy with it. The guys who installed our tub were wonderful. Two guys came in and they were out of here in six hours. It was a huge job and there was no mucking around from them. What great workers and they knew what they were doing. They did a quality job. I was happy with the work they did and how they fit the tub in. But two things about the tub that is kind of a nuisance are the seat heater that doesn't automatically turn off after a certain amount of time and the draining where we have to hold the valve open until the water gets below the seat level. Those are things I don't care for about the tub. But other than that, I like using it. The thing that's really funny about it is my wife said she’d probably never use it but she’s sitting in it four times a week.

All the personnel involved from the very beginning to the very end, the gentleman who came and showed us the product and gave us the cost to the people that installed it, were superb. Although it is a little more costly than we anticipated, it is quite beautiful. It's just that there's quite a slant there because the water has to run down and out, which they said not to worry about as the surface is made for safety. But water with any kind of shampoo or soap on there can be a little slippery. We have bars in the shower, but I didn't put those in to haul myself up every day when I'm taking a shower. I'm washing, I'm moving around, I don't wanna be terrified of falling. I don't know if Kohler makes any recommendations on that. Nonetheless, I enjoyed the product very much.

My experience with Kohler has been very good. The installation was very easy and nice. That guy that came and talked to us was very good. I liked him. The walk-in bath is very good. I enjoy it for therapeutic feature. Just wonderful.

I would recommend Kohler to anyone that was needing a walk-in tub. I use it about three times a week and I love it. The installation team was also fantastic. I had excellent service. When they called and said they were coming, they came. It took them two days. I didn't realize it would take two days, which was okay. They came early and they worked late. They did not fool around. They cleaned up. I couldn't ask for any better group than they were. I had a doctor's appointment and I left them here in my house alone. I had no worry at all about them. I knew they were honest.

Our Kohler product has a top-notch quality. I like it because it's authentic and really good. The water was not really fast on my previous shower, but on this one here, the water is running great.

We had a Kohler bathtub that we replaced with the Kohler walk-in tub. Working with the team at Kohler was overall a good experience. The installation was surprisingly fast, and we’re now enjoying our new tub. We like the therapeutic and the warmer for the back of the seat.

The installers were very nice and did a good job. I had a bookcase that had to be moved. It was too heavy for me to move. So, I took the books out, and they moved it for me. When they finished, they put it back where it was just as nice and neat. They took out an old sink. It had to be removed from the bathroom for them to work, and everything was great. As far as the Kohler bath, I like that I don't have to go down the basement steps to shower anymore. I can sit down and wash my feet and scrub my back. When I'm all finished, I can just sit and enjoy the nice warm water for a while before I get up and get back to my house work. The quality is good. I like it.

Kohler was the first one to respond to us. They gave us a presentation and everything looked like something we would be happy with. Their sales rep was cordial. The installation day went well even though it was windy and a little snowy. We just opened up the garage so they could work at the garage to stay out of the elements, and everything went fine. As far as the walk-in tub, I like that with just a little assistance, my dad can use it. That's been a real blessing for him.

Kohler did the installation a lot earlier than I had expected. They had to reverse some things in my home as far as the plumbing was concerned but they did what they were supposed to do. It took the whole day, but it was done. The jets feel good on my joints and make me feel more relaxed. However, I have a problem with standing up. Sometimes I slip a little bit. I also had a little issue with the way the door closed.

The purchase from Kohler was very quick. The person came and we talked. We ordered it and then, two guys came out to put it in. They were very nice and I have no complaints. I like the jets on the walk-in bath and everything about it. Plus, it’s not huge. I can't wait to get started on using it again. I'm very happy with Kohler.

Salesman presentation was phenomenal. He did however order the wrong color of tub and when it was installed the wrong color of hardware was installed. Drain issues less than a month after installation but serviced promptly. Has required two services this far to resolve. Not sure it was worth the price.

The sales rep explained to me all the things that I would get with the bath and my options if I didn't want to go with a bath. It'd just be shower. He was very good and there was no high pressure. Installation was a lot easier than what I thought it would be too. I thought it was gonna be three days, and when they got it done in one day, I was absolutely surprised. Overall, my experience was excellent. I have COPD and I had lung cancer too, so I can't stand real long. With a shower, I get tired. The bath's seating is excellent. I could sit with the shower there or I can stand. It's very nice, and I love the bath.

Everything's been fine with the sale and the installation, and the walk-in tub is of good quality. However, it was 2,000 more than I ever expected to spend, but it's part of life. The walk-in bathtub is everything I thought it would be. The only trouble with it is when I want to empty it, the empty dial won't stay up. I have to sit there and hold it. I thought of calling Kohler, but I'm going to give it a few more days then call the installers and see if there's something they can do. Also, the handle fell off, but I can work with it. I pushed the cover back on again and I'll see how long it stays.

The sales guy spelled everything out for me, and he showed me a video of all the different kinds that they had. He was awesome, and I still got his card in my purse. The installation guys were all nice and good as well, but there was a particular one who stood out. He was joking, and he was awesome. The installation guys had a bit of trouble at first with something, but they called somebody else out, and they worked through it. They did an awesome job. You can't even tell where they started and ended. Everything looks seamless and there's nothing out of place. My mom and daughter are the ones using the tub. We got the top of the line one and it has a lot of bells and whistles, including the jets and heated seats. My mom loves it.

We like the quality of Kohler. We've used Kohler a lot. Their rep came to our home and did an hour presentation. The installers were very pleasant, did their work, and kept the house clean. It was done in less than two days. I love that the installers showed me how to use it and made sure I understood. They gave me a laminated reminder of how to do it, which was very important because you're in the water and you need it to be laminated because you're wet. So, I really like that.

The installer was really good. He took his time and he did a really good job. He was very professional. They had an inspector come out and do a thorough inspection. Kohler's quality seems to be top-notch. I like the power of the jets. I just think people should consider the wide door because it's not that easy to get in and out of it if you're a big person like I am. The other one on TV has a narrow door. I think the wider door would be more helpful.

We got a Kohler walk-in bath for my mom. I've used the product as well and I like everything about it. It's really good for her.

The installation of our Kohler tub took a day more than what I was told, but it got completed successfully. The quality seems to be good. We don't like the whirlpool though. I wish it was bigger, but that's how it is.

The gentleman that installed our Kohler walk-in bath was a perfectionist. He did a great job. He didn't bother us. Now that our tub is installed, I like the convenience of it. I like the jets and the warm back and the shower. We have the shower handle. I like that, too, and the relaxation of it. I would highly recommend Kohler for older people, especially because it's safe and there are handles to help you, and it's a time to relax where you might not take that much time otherwise.

I always had a good experience with Kohler in regards to the other products that they manufactured. It's not related to bath stuff, but I always considered them a company's good quality stuff. When my mother-in-law decided she wanted a walk-in bath, I called Kohler and they sent a sales associate out. He was very straightforward, pleasant and not pushy. He showed us what they had and he asked us a few questions about what we were looking for in a bath and he made some suggestions.

I have neuropathy and the foot and calf jets of the tub are adequate. I just wish those were a little stronger. But the back jets are very strong. I also wish it had a light. The lighting in our outdoor spa changes. I have it set on Caribbean so it lights from green to blue every 30 seconds and it's nice. But I love the Kohler walk-in that's why I got it. It's just that Kohler threw in a white toilet to replace the beige one we had so that was comped. The installer said it would be a handicapped toilet, but he didn't put that in. He put in a regular one. I've been meaning to call him on that.

I'm very unhappy with the tub. After I used it for about a month, it leaked. Roy, the installer, came out and said, “We're going to order a door, but I'll fix it so that you could use it temporarily.” He also told me not to use it for 24 hours. I waited 48 hours but when I used it again, it leaked 10 times worse than it did the first time. I waited and waited. They said it would be here in three weeks but I waited more than two months. Finally, I called them and the rep said that it just arrived, which seemed like a strange coincidence to me. Roy came out with the door but when he went to install it, it was the wrong door. I'm not very happy with Kohler. It was a lot of money put out for something that you can't use. Roy was wonderful but the product was very inferior.

I liked the design of Kohler and their features. It was better quality made than a lot of the others. Kohler was expensive, but some of the other ones were just $1,000 less so I decided I'm gonna go with the best. Everything went marvelous and very smoothly with Kohler. I was very impressed. I like the heated feature that heats up the porcelain so you're not freezing. I love the two bubble controls, the hydrotherapy in particular. I have joint pain and it really helped. It's given me a much better quality of life using it. I also liked the step. It was a smaller step than a lot of the other ones.

The sales rep of Kohler was very thorough, professional and quite detailed. The installers were able to move the installation time up sooner than what we had originally planned for, and that was a plus. They also arrived promptly on the date they said they would and they finished the installation in two days. They fulfilled all the promises they said they would. I like the walk-in bath very much.

I'm happy with Kohler. I'm not very happy at all with their banking facility. They wouldn't accept my credit card, which is a debit card tied directly to my checking account. So I don't know how I'm gonna pay them. But the Kohler sales rep was great. She explained everything. The guys that came over and worked on it were great, too. They were in and out in a day and a half. I love everything, except the shower. When you want to take a shower, you have to pull it out and it's on a hose, like you would have on an overhead. But this, it should be something attached above that can hold the showerhead while you're rinsing your hair. Pretty tough to switch your hands back and forth to do that. But I use the massaging jets and I'm quite happy with that.

I don't know if I misunderstood a couple of things that the Kohler sales rep said or not, but he left me confused. I was given the impression that I could run the bathwater, fill it up, and shower at the same time, which isn’t true. It’s either one or the other, which prevents me from showering off real fast while the tub is running. I’m wasting a lot of water. But other than that, it was okay.

My experience with the sales representative was very good and the installation was perfect. It was done in one day. We're very happy with the tub. It's really nice. It takes a lot of water to fill up more than I anticipated, but that's fine. However, I was hoping we get the 1,500 off, but only got the 1,000 off.

Kohler's sales representative was very professional and the installation was flawless. The foreman, Walter, went above and beyond to make everything right. The quality of the tub is very good and the features are simple, but very easy to operate and understand.

Kohler is a good brand and we're satisfied with it so I would recommend it. The installation went well. I worried about the floor and the wall but it turned out perfect. The tub has worked perfectly. However, after we turn it off and we're out, it will sound like something's running, but then it stops. There's no water running. I ran in there the first day thinking that was going on. But it stops after a while after it makes that noise. The man told me that it would do that though.

I've always had Kohler in St. Louis and it's always been a good experience. They were phenomenal. The wall behind the tub was stained. It wasn’t stained if you looked at it straight on but if you walked into the room in an angle, you could see it. They had somebody come out, and they tried their best to get it out. It didn't come out so they came out and put in a whole new wall. They fixed everything. The first day, I was going to take a bath but my jets didn't work. I called them and they came out. What had happened was a little wire had gotten loose and detached from what would normally turn on the jets. Then, I went to drain the tub a few days later, and something broke on the stopper. They had to come out and fix the stopper. All three technicians that came were wonderful.

The plumbing company sales representative was excellent. I like that the Kohler tub is something you can sit down easily in the Jacuzzi aspect.

I bought a walk-in tub from Kohler and they said it's a one day installation, but it turned into a day and a half. They had little problems because it's a small bathroom. Also, it’s a luxury item, but now I'm getting so used to it. It has been installed for two months and I got a couple issues with it. I called up their reps over here to answer some questions when they get around to opening a ticket. There are things they’re going to have to look at. The little things that are stuck on the side of the tub popped off because I was trying to adjust it while it was running. It snapped right back in so it hasn’t come out since. The other one is when I open the drain to empty the tub, there's a knob with a lever I move to the left and it opens the drain. I have to hold on to it for a few minutes because if I let go of it, it pops back to closed position. I have to let it empty at least halfway before I can let go of it and it will stay where it’s supposed to be.

Kohler's sales rep was not only informative, but he also went through step-by-step on what to expect. He even told us that we may not get it on the prescribed timeframe and timeline because of where it's coming from and with COVID, things are a little bit slow. It didn't leave us expecting it today and it showed up next month. I like the economics of the Kohler product. I've got a brand new water heater that we just put in this year, and it doesn't put out enough hot water for the tub to fill it. So, we are going to look into an inline heating system. Also, we got ours with a shower and it really needs a way to make the shower curtain go around behind the shower like a curl bar. I'm trying to construct one now. Otherwise, the water has a tendency to end up on the floor. So, in order to keep the shower curtain inside the tub, we have to have something that goes around in a half oval. Other than those, my wife loves the hell out of it. She uses it every day.

My mother lives with us now and she can't get down in a regular bathtub. She wanted a walk-in bath. The Kohler sales rep guy was really good and nice. I like him. The installation crew was also really good. My mother's favorite feature is that walk-in bathtub. I also like the whirlpool jets myself. I had a sore back one day and it felt good to get in that thing. Although, it's pretty expensive. My mother paid $22,000.

I like everything about my walk-in from Kohler. I like having all that water and being able to get in it. I like it when those jets come on and hit my back. It feels good. It's horribly expensive, but I'm very satisfied with the quality. Also, the rep was very nice. The installers did a marvelous job and finished about 4 o'clock. They didn’t even take the whole day. It was a father and son that came here and installed it. My bathroom is not very big, and I got the smallest tub that Kohler has, and it was a miracle to me that they could do it. Then they cleaned up after themselves. I was amazed.

My interactions with their sales rep were all positive. I called once to find out where we were at with setting a date for installation because I hadn’t heard from them for a while but they were getting ready to call me. They had the dates and everything went fine. The installation took a day longer than they planned because my bathroom had a walk-in tub that they had to get out and it was hard to get out. It was just one guy and he worked all the time trying to figure out how to get that tub out. He was great and he was patient. Since having the tub, I can get a decent shower now and it's safer for me.

The reps at the store were very informative. We went through an installer that's down in the Chicago area and he was great. He came out and took care of everything, explained everything, and set it up to make sure we had enough time to get it installed. Their installers beat his schedule half of the amount of time. They worked after hours. They planned five days but got it done in three. They took care of everything and did an exceptional job. They answered and took care of all my wife's requests. We got the walk-in tub with a shower. I live in a condo, so it's only 40-gallon and that's the bare minimum. It still works because I only fill it halfway up. It's a little small for the shower part though 'cause my wife still does a stand-up shower. But we’re getting used to it and everything else has been great about it.

I thought everything was gonna be through Kohler but there was a company that buys the things from them and this company installs the tub. It's not Kohler that does anything. Also, I was going to call them because we financed it and it said on there that there would be no payments for 18 months or something like that. But the company that it was financed through wants their money on the 21st of this month. I didn't realize it was gonna be that way when I bought all the stuff. Other than those, the tub seems to work like it's supposed to. You're in the heat and it has the jets, it's comfortable and it helps.

It took about four months to install the tub. I know it's with COVID so it was a little bit delayed but it was quite a wait. Also, when the installer was finished, I would have liked a little more of a walkthrough on how to use it and a little more of a demonstration. There was a couple of communication issues during installation, as well, but those were resolved. It worked out well in the end. The tub is very well made and there are no bells and whistles. It's just a real nice, sturdy bath that I like. It was expensive and the cost was something that was hard to take but the quality is better than I expected.

The people that came out were very good. They actually went out of their way to do the installation for us. They added it to their already busy schedule and they did a good job. We have the shower package with the tub and it seems to be working okay. It's just with the flat surfaces, the water runs around. But I've talked to the installer and we're working on solving those issues. Also, we got the door and the separate shower faucet and head up on the wall, and those still need some work. Kohler could refine that so that it might work a little bit better, not from a functional standpoint, but from what controls the water on the top of the tub.

The installation went well and everybody working wore masks when they came in. Although I had to have somebody come back a couple of times. The door kept popping and they followed through every time I called about it. Then, one guy figured out it was about 1/8 of an inch too wide so they cut that down and it's been fine ever since. The tub is pretty pricey but it'll add to the resale value of the house. Also, they were able to work with me. I wasn't sure and I told their rep I'd save money for a year but he worked pretty hard on making it work for me and got me in it. I like that I can get in and out real easily and I love the hand shower feature because sometimes, when I use the big shower, more water is used and some of it splashes.

The gal that came in and took the order was good. She also did me a favor because she got the tub to me quick. I've been suffering from a lot of arthritis and I got the tub within a few weeks of when I ordered it. So that was very fortunate. Three guys came to do the installation and they did the whole thing without a ripple. They didn't bother us a bit. They were very polite and thorough. They did a beautiful installation.

All the people at Kohler were very cordial. The installation was really simple. The installers came in and it took them four days to knock it out. The quality of all the work that was done was excellent. The only thing that they need to brush up on was a little bit of tile work that they did at the end. The walk-in bath is nice to use. You can get in and out of both of the tub and the shower.

I enjoy taking a bath every evening and I didn't want to find myself at a time when I would want a tub and not have it. So, I got one as a preventative measure and not to be in a position where I wasn't able to bathe because I felt weak, ill or just tired. I was not willing to take a chance with a regular tub, and I felt that the Kohler bathtub is a secure way of bathing. Everything was perfect. The installation was done efficiently, and my house as well was taken care of. The person I worked with was wonderful and efficient. She brought in equipment so that I was able to visually see what I would have. She wasn't pressure. She didn't tell me that if I do it this minute, I can save dollars. She understood that I was interested and she knew my needs. She showed me exactly how the Kohler would take care of what I was looking for.

Kohler was expensive. It was $31,000 for a bathtub. The installation was awesome as soon as I showed the techs how to put it in the bathroom. It's a really small space and they had a hard time. I had to use my military expertise on packing to show them how to put it in there. They wanted to take out my vanity and my new countertop. I was like, “That wasn't happening. We're going up and over, buddy.”

The installers were very helpful, kind, courteous and informative. We're enjoying the Kohler. We're glad we got it and everything is working fine.

I bought the top-of-the-line that Kohler has. The installation was really good. The tub holds the heat when you shut off the faucet. Also, I like all the jets and hydrotherapy, as well as the heated back.

I emailed Kohler and told them I'd like a call but didn't get a response. I called them and they sent a salesman out who walked us through everything and gave us a quote. It was pricey but I've heard Kohler’s been good for a long time. I'm glad that I did because when the salesman came out, he showed us other companies where they've had to go in and take the tub out because it didn't work right or leaked. We had to get their water heater to go along with it because it takes a lot of hot water. We have to keep it up as high as it will go in order to fill the tub. But that's not a big deal. It works fine for my husband to use every day, so we're real happy with it. I feel much more relaxed knowing that my husband can just step in and take a bath and not have to worry about falling. I'm glad that we ended up on the Kohler brand because I feel it will last and we will get help if anything goes wrong with it.

The sales rep was wonderful and the installation was a pleasant surprise. Usually, the people that have been doing the contract work haven't been good. I've been sorely disappointed in the professionalism and their quality of craftsmanship. But not from Kohler. I was very impressed and the job was almost up to my standards. We're enjoying our Kohler tub. It's nice. We like getting to soak in a nice hot tub and sitting. But I'm a big man, and it could stand to be taller so when I'm sitting in there, the water would be up around my shoulders. Also, it would have been nice if we could have got it cheaper.

The installation was as awesome as the workers. They pretty much kept me informed along the line, when they would receive the shower, and when they needed to come in and put it in. I was kept in the loop all the way until the installation was completed. I love the tub. My wife recently got to the point her mobility is not what it used to be. She has a tendency to stumble and I was afraid of her stepping over the bath to get into the shower. Our Kohler tub works perfectly and I'm totally pleased.

The installation crew was real good. I liked them. I liked the sales rep too. What I liked about all of them was they made sure that I fully understood the information that they were presenting. The installer must have made three trips to my house to make sure that everything was running right and check if there were any issues. He called me again after I took my first bath in the tub to make sure that everything went as I had expected. Overall, I had a very good experience with the sales rep and the installer.

Jim did a great job. I really appreciated him. He had a problem with his vacuum and it had a hole in the bag. So, he ended up vacuuming my whole bathroom because this white dust was flying. He was very good. He had to come all the way from Wisconsin and he went through Sioux City and had to drive north for 75 miles to get to my house in Rock Rapids. I appreciate it because he had stayed late, but he also had to do some shopping in Sioux City. He was right back the next morning. As far as the tub, I like it in my home simply because I like the whirlpool action on the back. I got arthritis in the back. So, I like that a lot. I enjoy the tub itself, and I don't think I would want anything else. I'm very happy with it. The walk-in tub is very unexpectedly pleasurable.

They did the install in about a day and a half and they were fantastic. Any questions I had, they answered me and showed me. I love the tub. One thing that I really was impressed with is that after you get out of the tub, it blows all the water out of the jets and it can take up to a half an hour for them to do it, but mine hasn't taken that long so far. I love the way it works and they told me I had a lifetime guarantee, which is a big thing for me. I was very impressed with Kohler.

I got a Kohler walk-in tub. I’ve always wanted one. I have rheumatoid arthritis and it’s getting worse, and it was hard for me to climb over a tub. So, I saved up money. I went on the internet and looked at what was available. I came across Kohler. I called them and they sent a representative out here. I liked what he had to say, and I liked the quality and everything that he presented.

The rep that came out was really nice and patient. He explained everything in-depth to me. The people that installed my tub were really fabulous. They explained to me because I was led to believe that it was going to be a one day installation. But it was not true. When they got there the first day, they got everything taken out as far as my old tub and the bathroom wall was taken down so they can put up the new stuff. The next day, they brought the tub in, and then they started installing the tub. They also put the new wall up. They explained everything. They did a great job. They said, “If anything happens, we'll come back and take care of it. No charge and all that.” They gave me their direct phone number just in case they need to come back.

Tom gave a good presentation where he had everything out and showed what the fixtures were, and he had a screen that showed us everything. But I wasn't a lover of the price. I paid more for the tub than I did for my truck. I got a lot of payments to make on it, but I’m pleased. My wife loves the tub. When the jets were on medium, it relaxed her legs so much and she had a hard time getting off the seat. At the time, she was in there for over 20 minutes sitting in there with the bubbles. She likes getting a bath.

The installers did the installation in one day and my parents are happy with the tub. My mom only loves the jets. It helps her back. But we didn't know that we had a water leak, and the tub went through the floor. Kohler fixed it but we didn't know it was that bad. So homeowners might want to check the flooring and what's underneath before they come in.

The people who put the bath in left me their number if there's a problem. So far, the quality has been great. But it could be a little bit wider to have more room to move around the shower.

They more than fulfilled my expectations. The sales rep was very knowledgeable and quite honest. The installers were first-rate people and they did a great job. I'm very much satisfied with my Kohler tub.

Kohler was a bigger name and we decided to buy a walk-in bath from them. It's good quality but I wish it drained more quickly. And the heat sensors in the back don't warm up sufficiently for my wife. It is what it is though. When the tub was installed, the reps finished early, which was good. We also noticed some things that needed improvement. But the call to Kohler was quick and somebody was out right away. So, we were impressed with that.

We called Kohlet and their rep was very nice and he explained most things. The only thing I wish he would have explained better was that you're cold until the bathtub fills up. Other than that, the installation was very good. Those people were right on the money for everything. They’d put the water in backwards, though, so they had to come back and do that after the weekend. So far, I'm very happy with our walk-in bath. I like sitting in really hot water and feeling comfy. But if anyone's thinking about getting one, I would tell them about how you need to make sure you have a heater and the heater on in the tub.

The installation went great. The guys were prompt and courteous. They told me everything that they were going to do. They showed me everything once it was finished. They were great.

The salesman was very good. The installers were excellent. When they left, there wasn't a piece of dirt anywhere. Everything is working great.

Kohler was higher priced than everybody else. But we were paying for the quality. The person that came out was extremely thorough and I felt that I could trust him. The installation was very smooth. The installers were extremely careful and clean. They made sure that everything was clean. When they were finished with the installation, they made sure that they went thoroughly through everything and answered all questions that we had. Having the tub kind of alleviated the pill-popping procedure. I can try getting in the tub first. It's extremely helpful for my back to have the heat and the jets. I also like that I can move them because I'm shorter and my husband is taller.

The installers were very efficient. The walk-in tub was extremely expensive but we had the money.

The installers took a couple of days and they made my walk-in bath pretty. My husband needed the tub to get in and out. It's nice and I love it. But if I were Kohler, I would want the back to slant just a little bit. Also, I talked to Danny from the office in Phoenix where we bought the tub. He was supposed to give a check out to our place because the sealants around the top of the tub had cracked. I haven't heard from him and it's been a little while.

Since the installers put in our walk-in tub, we noticed a couple of issues that need to be attended to. There's a chip on the inside, which someone tried to repair but didn't do a very good job of it. Also, the drainage plug does not stay when you're trying to drain the tub. To hold that thing up the whole time is very difficult and it takes forever. We haven't had a chance to use the tub much because it can't drain it so that's been frustrating.

I always wanted a walk-in tub in my house and Kohler was a good investment. It's a good brand and I liked the presentation that their guy put on. He told us everything and went step-by-step through what was going to go on and pointed out different features. He was telling us about the particular shape of the doors and how Kohler's was better. The guys that came in and put the thing in were really knowledgeable and quick. They kept things neat and tidy as they went along and it was a really good experience. I love the tub. I advise people not to be scared of the price. It is an investment and well worth the purchase.

The crew was here for nearly a week to do the installation of our walk-in tub. The tub is great and it serves its purpose. It looks nice and looks to be of quality. My wife uses it instead of the shower and she's been very happy about being able to get back in a tub.

Their warranty looked good. It's also not something you're going to have to get re-done in several years. It looked like once you do it, as long as you're in that home, you're done. I called up a Kohler representative and had them show me in person the materials. The person that I worked with was very personable, knew his stuff. They were very knowledgeable about what they were marketing. We felt very comfortable.

Getting a walk-in tub is something we wanted to do as we're getting older. Once the salesman of Kohler brought the sample out, there was no question, it was definitely the way to go. The sales rep of Kohler did a very nice presentation. He knew everything. So far, we haven't had any surprises, nothing that he said wasn't true. The installation was pretty much perfect except they made one mistake. We had two grab bars, the vertical one as you stepped in and an angled one on the back wall. And the guy installing it seemed to think that we were going to have a bench, so he modeled it fairly low and never questioned, even though my office is right beside them and it's too low. We found that there's a stud going vertically right there at the top of it. He's going to charge us just for the bar itself and then put it in for free. So that would make it perfect then. But they cleaned up very nicely. We also love it. It's beautiful.

Kohler has always been a great product. I searched them out to find them and I found them here in Las Vegas with Pacific Bath Company. I had someone come out to give me an estimate, and it was a fair price so I got it. They informed me that it would take two days to remove my existing tub and shower that were in there and get started on the project. They worked a really long hard day but worked excellently. They kept all the fumes out. They cleaned up all their mess. They covered everything up.

We absolutely love the Kohler Walk-in Bath. We were more impressed with their LuxStone than we were with the other things that we looked at. The sales rep was awesome. She explained everything to us. There was no pressure, which was nice. She answered all of our questions and just made our decision-making process easier. She was totally willing to let us decide on our own without pushing us one way or the other. The installation went really well. The two young men that did the installation were very polite. They were very conscientious of our carpeting and our flooring and making sure that they didn't damage anything. They were very professional. It's a little pricey, but it's worth it.

My wife's enjoying the Kohler walk-in very well. My wife had some back problems and she’s having to do therapy, and they told her that one of those kinds of tubs would be good. The sales rep was good. The installer was very good, too. He knew what he was doing.

The salesperson was what made me decide to go with Kohler but I’m having a lot of problems with the walk-in bath. The installation company was not willing to come in and fix it. I had been having a bad conversation with them over the last couple of weeks. So, I'm not happy at all with it. I'm not able to use the jet. The button is hard and you have to push it hard seven times to get it to work. The knob that keeps the water in and out keeps falling off while we’re in the tub. It’s heavy so it hits your leg and it hurts. The knob to the shower came loose and we can't get it tightened back up. They keep saying they’re gonna come and fix it, but they haven't. It's been three months now and I'm very disappointed.

I had very good interactions with the sales and installation teams. I like everything about the walk-in tub.

The sales rep from Kohler answered all our questions and worked with us to get a left-handed side walk-in bath, which was what we needed. We got a discount on it. So, we’re very happy. It was an excellent experience. Sometimes I get up in the morning and take a shower. When I’m hurting bad, I go in and take a bath and use the massage. So, I love it all.

Scott, one of the installers, was unbelievable. I never met a guy that talented and that precision-oriented. The Kohler walk-in bath was overpriced but sometimes, you have to ignore the decimal points, especially on something that is important. I like the combination of the water and air jets.

I was looking at all the different walk-in tubs and I liked the stuff Kohler had best. The sales rep was a really nice guy and he was really helpful. The installers were great as well. They didn’t know exactly what it was supposed to be, so I’m not sure whether Kohler communicates with their subcontractors that well or not, but we got it straightened out. And the next day, they knew exactly what we were doing. The tub is great and I've put a TV in there so I can sit in the jacuzzi and watch TV. I also had an extra shower put in that has a shower head and I would rather take showers than baths, but I use the jacuzzi every so often. Other than that, I’m supposed to have glass put in but it's taking them a long time to get the glass in.

I like being able to walk-in my Kohler then I'd close the door and turn the water on. I tell everybody how wonderful it is and that they should have one.

I chose Kohler because of their warranty. Also, from other tubs that I've looked at, theirs is built a little more robust. Our tub came at a really good time. My wife is having a lot of mobility issues and with it, we can give her a bath. The installers did a great job. The quality of the tub is really good.

The guys that put in the tub were really, really good. We love the tub. The quality is good. But it's a little pricey. For a tub, it could be maybe cost around 12,000 or 14,000. It's just that 18,000 seems like a lot.

The sales rep was very informative. He was very good. He had all kinds of things to back up the things that he said. The tub is great. I can wash my hair and I have the handheld shower thing. I like everything about it. I wouldn't be able to bathe without it. It's a little hard to wait for it to all drain out, but I'm getting more and more used to it. I'm happy with my experience.

A gentleman was down here to go through the initial interview, and he was very informative. I spoke with some people in the office prior to the installation because I was concerned that with the injury and I wanted to get that thing installed as soon as possible. But with the COVID and everything else, it just couldn't happen. The installers were here a day and a half and they did great job. They were very clean and professional on what they did. So I'm happy all the way around. The tub is in and it is tremendous. I like that it is easy access. For all intents and purposes, it's a sit-down shower. So it's nice. The walls are high enough that the water doesn't go all over the place. So it's very comfortable. Everything's worked out exactly the way they said it would.

The sales guy knew what he was selling and I had a very good experience with him. Two people showed up for the installation, and they had to take out our old garden tub, which was a real battle because of its size and material. They had to break it up into pieces and haul it out in buckets from my upstairs bathroom. It was heavy. They knew I wanted to put a marble top on it, and they built it so everything lined up right and was level. They were excellent.

I was very impressed when the salesman came. I didn't realize but he had an actual unit in the back of his van, so that I could get in and see how it felt. I was very impressed with that. The installation crew was in and out in eight hours. They did a great job. You wouldn't even know they were here. I was very impressed. They were very professional. After the first couple of times that I used the tub, when I wasn't sure what was going to happen or how I would feel, I began to anticipate what it would do and the relaxing feeling. So I began to look forward to it, and each time, the result seemed to be more than the last time.

The installation went fine. I like the jets on the tub. It helps my legs and my back a lot.

The salesman did a good job. The installers came about 10:00 in the morning, and they were done by 6:00. We didn't run into any problems, so it went pretty quick. We were happy with the whole affair. But it cost too much. Other than that, the tub looks very nice, and it works very well. Getting the tub was really easy to do. Everybody showed up when they were supposed to and it was good.

I purchased the walk-in tub because my wife has a disability, and it would be an easy way for her to take a bath or a shower. Other than a bariatric tub, the Kohler tub was the widest I came across. I also like that they do the whole installation. They didn’t have to subcontract. The gentleman who did the sales was very straightforward and easy to deal with. It took a few days to put the tub in but they did an excellent job. There was a hitch with the electricity downstairs and after they got everything hooked up, they came back and fixed that. So, everything went great.

The sales rep was real professional and the installers did excellent work. I like that I can get in and out of the tub without having to have help.

The installers didn't speak English, but they were good and very neat. They worked hard. I love the tub. I like the convenience of it. I'm very pleased with my experience except I didn't know about the drain. If you just use a little bit of water, like just up to your knees, it's fine. But if you fill it to where you're soaking, while you're emptying it, it clicks off quite a bit. It closes up, and you have to reopen the drain. It keeps closing when it's full and I don't know if that's right.

I called Kohler. The gentleman came, we discussed the walk-in bath and there was a showroom in Aston. That's not particularly convenient for me, but it's less than an hour. I'm in a retirement community. I said, "I have heard that there are a couple on the property already. I don't know if they're Kohler or not. Is it possible that one of those would be willing to show me their tub, if in fact it's a Kohler?" He showed me and told me everything about it. I signed a contract based on the fact that I would have the ability to see a tub within 36 hours or that contract would be null and void. He said there was one on the property and he would talk to her.

Kohler was first class. There was the delay that was related to COVID, so we had to wait for a while to get the product, but the reps kept calling and telling us what the anticipated timeframe was. We haven't started using the bath, but we know it works well.

The sales rep explained everything thoroughly with us. Then the installers came in and told us what they were going to do and how they were going to do it. However, where the tub went, there was a hole in the floor, and they had a piece of plywood, three-quarter inch, that they said they would put over there, and then we could get new tile. But we happened to have a rug that fit over it just perfectly. They had different obstacles they had to go around that they sat back and figured what they had to do, and everything turned out perfectly on it. Since having it, it's like we're back in grade school and mom grounded us. We love the jets. The only complaint we have is that we're having to sit there while it filled up. But we were drinking wine, so we didn't care. We recommend it to friends.

I'm 82, going on 83 and a regular bathtub was very difficult for me to climb out of. I was looking for something that was walk-in. I had a Kohler that had a whirlpool in it and I love the whirlpool. The model that I got from Kohler now was the new super model that has a whirlpool, a heated seat, a showerhead down low and all the good things I was looking for, except for one. The price. It's very expensive. But it's an excellent machine and the company was very easy to deal with.

So far, we've enjoyed our Kohler walk-in bath. I enjoy the fact that I can sit down and take a shower if I want to. You don't have to fill the whole tub up. Because I have trouble with my back, so it's hard to stand up all the time when you're taking a shower. This way, I can hose off, and then suds up, and then rinse off. It's neat. So then, when I need to, stand up when I can, it works really well. At our age, it was a good investment. The rep was also really informative. The installers cleaned up after themselves and it turned out fine. I would recommend others to get Kohler.

We're getting older and my husband has problems with his sleep. So, we decided to get Kohler. The installers did everything well. It took them about six hours to complete everything. However, they should have had a better shower. One that was more stationary instead of having the handheld one.

We decided to get Kohler because my wife is having some mobility issues and getting into the shower was difficult. Kohler had good reviews and we particularly like the low threshold. The fellow that came to discuss with us the purchase was straightforward and very informative. The installation fellow was outstanding, thoroughly professional and has an engaging personality. It was a pleasure to have him around the house. The tub is fine. It works the way it's supposed to. Probably an additional grab bar in an additional location would be helpful, but it's perfectly manageable.

I'm happy with the Kohler walk-in bath. When I get aches and pains, I use the whirlpool and it seems to help. The sales rep was good, thorough and informative. The guys that installed it were great, very professional and nice. I give them an A+. They cleaned up everything. Everything was just perfect when they were done. Although, you pay a little bit more for quality and it seems to be a quality tub. If it's a good product, I don't mind paying a little bit more for it.

We were told that the installation might take up to two days, depending on all they had to do. The tub fit into the tub space that we had there, so the installers didn't have to take any of that out. Our pipes to the bathroom were accessible from a wooden door in the hallway so it was very easy for them to get at it, and they were done in one day. The installers were wonderful. They got here promptly at 10:00 and they finished at 6:00 pm. They never took any breaks. They did a fabulous job. They cleaned up after themselves before they left. My sister and brother used the jacuzzi part of the tub and they love it. I'm looking forward to my wound healing and being able to use it myself. The floor of the shower is a wee bit slipperier than I would like. But that's easily remedied by putting a mat in it. Overall, our experience was wonderful and we were very pleased.

I got good feedback about Kohler that they were a good company to deal with and stand by everything. On the day of installation, the installers called and told me that they were on their way. When they got close to here, they called back to verify if they had the right address then came on down. They introduced what they were going to do and told me that my electricity would have to go off. They turned off the water too and let me know when it would be back on. They did great work and I was very satisfied. I love getting in and out of the tub. I also love the fact that I'm sitting down and I got the jacuzzi part. I have a twin brother and I’m trying to get him on board with the idea. They love the tub too.

We called the number and the gentleman came and told us all about the walk-in bath. We had been thinking about getting one so we were happy with what he told us and we went along with it. The installers were very good and we were amazed that they were able to do the installation in such a short time. We are familiar with the Kohler brand and the walk-in bath is everything we expected it to be. We're satisfied and it's fun to use it.

We had looked into Safe Step, had them come out and kind of price a walk-in tub. It was a ridiculous price and there was no way we could afford it so we had to tell them no. Then I saw a commercial that Kohler had walk-in tubs. Somebody from Kohler called me and I talked to him. He told me he could make us a better deal. We agreed to look into it when spring came and we did. He was awesome. We loved him. When you talk to him, he listens to you. He doesn't misunderstand what you're telling him. He's the friendliest fellow.

My interaction with the reps were good. I also like the tub and I’m satisfied with it.

The sales rep of Kohler was really nice and helpful. We like the jets of the tub. The only drawback is that you have to wait for it to fill up. The installation went well, but they had to come back because there was a plate on one of the hangers to hang up the showerhead and the plate came off. I don't think he ever glued it. The other thing was that, in our other bathroom, when I went to take a shower in there, it was cold water. They did not turn the steam back on. But, they came back and both items were fixed. I would recommend Kohler Walk-In Bath. It's just a little pricey. But you have the Kohler name on it and they stand behind all their products.

The reps were great. They did a good job installing the product as well as explaining it. It's for my mother-in-law and it works great for her. She loves it.

The sales rep, Elliot, was knowledgeable. The installation guys were amazing too. They got here and stayed with it till they had it done in one day. My 91 year old mother-in-law is living with us, and she wouldn't take a shower. She had fits getting into the other tub as well, but she is taking baths in the Kohler step-in, so that’s a good thing. The first one she took was five minutes long, and then after that, she’s a little more accustomed to it. She's leery of pushing buttons, but we get her off, and she's okay in it. We're quite pleased. We show the tub to everybody that comes in the house too.

The reps were great. They've done good with me.

I got the standard walk-in bath from Kohler and the two installers who came up took their time and did a very good clean up job. The walk-in bath has the shower adapter, the heating on the seat and back, and has the bubbles, which I like. It relieves the pain from my feet. I have a blood clot in my leg and the walk-in helps me to circulate and relax, and it makes me sleep a lot better. My friend in Midland, Texas was thinking about the walk-in bath strongly and I told her not to go to the cheap one. She should go to the one that has high quality. It will last ten times better. I have another friend with a Step and he has nothing but lots of problems. He needed the tub and they didn't do anything. One of the reasons that I did not use them was because I wanted something better that would last me. The salesman pushed Kohler to me and he convinced me.

The sales rep of Kohler I worked with was a total pro and he knew what he was doing. The installation was fantastic too. They got it done in one day. Just like the salesman who came out, the crew knew their business too and just took care of it.

Everybody at Kohler did a great job. Everything was excellent from the start to the finish. My wife really enjoys the walk-in bath. It's nice.

The sales rep of Kohler Walk-In Bath was terrific. But I have a problem. If you're in a regular bathtub, you fill it up, and then you get in. Then, when you finished, you get out and you drain your tub. But, this one, you have to be in there and then you have to be in there for when it drains. Unless it's gonna suck it out real fast, you're chilled because you're sitting there waiting for it to empty and your body is exposed and it's wet. I don't know how it could be fixed. But other than that, I would recommend Kohler because the man who put it in knew what he was doing. He was very professional.

I had companies come out and Kohler was the most professional. I also had more faith in their product. They have great customer service. The installation of my walk-in tub was all very clean and very efficient. I love the tub especially the jets and the heat. I now have less pain so I'm a little more active.

Kohler had a lot of better features for the elderly. We got their walk-in tub and their sales rep was very clear and concise on the features. The tub is nice and my mom really likes it. That was the reason I put it in. There are built-in rails and a long hinge on the door. There is also a lower step-in. Unfortunately, my mom has arthritis in her shoulder, so it's a little hard. It comes up so high on the sides. But that's what I wanted in order for her to soak her shoulders. We make do. We have to have a step stool to reach her and bathe her.

The sales rep was really good and the installation went really fast. Kohler's reps did a good job on the tub and it worked right.

Kohler's sales rep knew what he was talking about and the installer did a really good job. Our tub has the bench where you can sit down and I like that because I have a hard time standing for very long. The tub also makes showering a whole lot easier.

We told Kohler's rep exactly what we needed and he was very helpful in meeting our demands. Our experience with him was pretty much cut and dried. When the installers came out, they demoed what they needed to, made those calculations for getting the tub through the house and removing door frames, then they put the thing in. It was flawless and they're the best guys we've had to have come out and do work on the house ever. It was nice to see somebody show up on time and want to work. But there was some confusion as to when the guy came here and sold us the tub. It's a $15,000 tub and we told him we wanted the hypoallergenic] lights. We got everything that they offered and tub showed up with no lights. Now, I don't know how we would go about getting lights to put in it. But other than that, the tub is great.

The sales rep we had seemed to know everything there was to need to know about the product, the timeframes it would take, and took care of it. The installation was done in a day, as they promised, and my mother and stepfather love the tub.

Most Kohler products that I've seen were good. I got one of their products and all the questions I had were answered. I worked with a very down to earth and reasonable sales rep. The installation took one day, so it was quick. It went very smoothly. We didn't have a problem because we have a second bathroom. I've been using the walk-in for a nice deep bath. It’s very comforting.

I enjoyed doing business with with Kohler. The salesperson who came to my home was friendly. He was very bright, answered my questions and I enjoyed visiting with him. The installation went very smoothly. There were two gentlemen here. One was sort of hands-on right at the tub, and the other was up and down the stairs delivering different tools to him. I like the quality of the walk-in bath. It’s well-made.

My dad loves our Kohler. He has disability issues and it was hard for him even with the shower seats and the handles to get in and out. It was hard for him to take a shower. So, the Kohler has been a godsend because he's safe, and I don't have to worry about him slipping. The people that installed it were really nice and they were very clean, neat and polite. The whole experience was very good. I have peace of mind now that it's installed.

My husband wanted the walk-in bathtub for me because I was having a hard time getting in and out of the tub. We got one from Kohler, and the installation went very smoothly and very quickly. I love the quality of the bathtub. I wish that it could fill faster. It emptied really quickly, but it takes a while to fill it.

I'm too old to get in the regular tub. I got a Kohler walk-in bath and now, I can get in and out. I like the jets and the shower.

We had a good experience with Kohler. Also, the tub is easy to clean and maintain and it's gorgeous.

Everything was represented well. The main guy who installed the tub did good but his helper looked like he wasn't too interested in being here. But the quality of work was good.

We had to go and get a plumber and increase the pressure of the house because it took me almost half an hour to fill up the Kohler tub. But I enjoy the tub because it has a handheld shower. It has everything that I can imagine in it. The biggest thing that I like about it, is I'm sitting down and I'm not taking a bath up to my neck. It will also take care of everything that hurts and aches.

I like the idea of the features of a walk-in tub, but now that I've had it for six weeks, there's a lot of things that could be improved. One thing is the way the door swings in. I am not able to clean it from the outside. I have to actually sit inside it to clean it and that's not only awkward, but I'm wet by the time I'm done. I can clean a lot of it, but to clean around the drain and stuff has been a problem. There needs to be a better way to clean it. When I swing the door inward, I can't reach the drain because the door swings in. If it swings outward, then I would have the whole opening to be able to reach in and clean around the drain. That's the big thing.

We tried to call one of the other places first and they never got back to us. I called Kohler and they got right back. We had the person come out and give us an estimate. He explained everything very clearly, quoted us a price, and it never varied when all the work was finished. The installation crew that came cleaned everything up, even parts of the garage they used for stacking and separating parts. The quality of work was excellent.

I have been seeing Kohler's commercials on TV and I liked what I saw. Then, the salesperson that came out was good and we liked what he had to offer. The installation took three days and everything was professional. I like everything in my bathtub, especially the back warmer feature. I'm very happy with its quality. Normally, I'll shower in it. But I've got about eight acres here and when I work on it, I use it then, once or twice a week. I was just impressed with the whole process.

Everybody was excellent during the sales visit with Kohler and they weren't pushy. It was a good experience. We have a big bathroom and it was just slide out a tub and put the walk-in tub in. It was simple and everything works the way it's supposed to. My wife loves the walk-in tub and she said it was like being in a sauna. But she’d like it better if it had a headrest. We’ve seen Kohler advertise now that they have it.

At about 9:30 in the evening, the phone rang in less than five seconds as soon as I hit enter. It was a guy from Kohler wanting to set up an appointment. The rep was very polite and the installation of our tub went really well. My wife has been enjoying it. I've been in it too and it was great.

The salesman from Kohler came out and he was very efficient. He sold us and made sure we understood the cost and everything. So, we were alright with that. There were three guys who did the installation and they were very efficient too. They went to their jobs and they took their time but didn't waste any. They had to take a doorframe off. One took it off and then one was taking the tub out while it happened. They knew what to do. So, I would recommend them to do things if you needed somebody to put a tub in whether it's from Kohler or not because they were good at what they did.

The installation of the Kohler walk-in tub was a one-day turn-key job and the installers did very well.

I’ve been having trouble with the valves that control the spray and I wish that I had more room. It's not the fault of Kohler but I'd like to have one that I could stretch out in. It was the biggest one and I was not happy with the follow-up. I tried to call the salesperson several times and didn’t get any response. But the installers were great. They put the tub in within a day.

I was doing a search on the internet for walk-in tubs, and it popped up that Kohler had it. I looked into it because they have such a strong brand name. Their sales rep came in and he was super nice. One would think like it was gonna be like when Amway comes to your house, and they won't take no for an answer, but it was not like that. He worked with us. I was very pleased with everybody. Even the installers were extremely friendly, explained everything, did a really good job, and kept the place super clean. The walk-in was really something I wanted. I knew it was expensive, and it was going to be a commitment to do it. I’m very pleased that I did it. I now have less aches and pains and I like the pleasure of taking a bath again.

My mom had a stroke in 2018 and at first, she didn't want to have a tub installed. For two years, we struggled in and out of an antique clawfoot tub. She didn't want to get rid of it then my grandmother saw an ad on television for Safe Step tubs. My mom decided, "Well, let's, choose one." We had Safe Step and Kohler representatives come out. The Kohler representative was more knowledgeable. He was also very friendly and not pushy at all. On the other hand, the other guy walked into the house like we had already signed the papers, and they were going to install it that day. He was very pushy, so we decided on Kohler.

The old tub had been installed in such a way that it was very difficult for my wife and me to get into it. I purchased a walk-in tub from Kohler. I'm beginning to suspect that there are more discounts from Kohler than I received. I keep seeing the ad that says 15% rebate, and I didn't get any kind of a rebate. As far as the sales representative, he was very good. He brought a laptop computer that had a demonstration on it that he used to tell us about the product. But we were already sort of sold on the product.

Got this unit for my mother and she immediately was elated to have access to the tub/shower much easier again, which is the point of a walk-in tub. Because of this, she's been able to handle daily bathing and clean-up herself, which also is self-assuring for when I'm not there and gave her some of her freedom again. The handle and door are a perfect size without hinderance and are easy to maneuver for her arthritis.