Kohler Walk-In Bath Reviews

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About Kohler Walk-In Bath

Walk-in baths sold, manufactured and installed by Kohler include safety features like a low threshold, grab bars and nonslip surfaces. The company offers a wide range of comfort features, including air-massage jets and heated surfaces. Kohler’s walk-in bathtubs are designed to fit within the footprint of a standard tub and are backed by a limited lifetime warranty. You can contact the company to get a free in-home consultation and quote.

Pros
  • Various wall design options
  • One-day installations
  • Custom fits available
  • 3-inch step-in height
  • Limited lifetime warranty
Cons
  • Pricey upgrades
  • Pricing not available online
  • Limited information on website

Kohler Walk-In Bath Reviews

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    How do I know I can trust these reviews about Kohler Walk-In Bath?
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    Page 7 Reviews 836 - 1036
    Verified purchase
    Sales & MarketingPunctuality & SpeedFeaturesStaff

    Reviewed Feb. 8, 2020

    The sales rep did a good job as we bought a Kohler walk-in tub. Other than we have not heard about the trip or the cruise, the installation seemed to go fine. The people were very nice and capable, and they cleaned up everything. For about the first week and a half, I thought, "We are crazy. We spent this much for this bathtub." However, I quickly got over that. I had a surprise visit to the hospital last week with AFib. It was totally out of the blue. Now, I don't feel like I can get in my shower, so I get in my million dollar tub, as I refer to it.

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    Response from Kohler Walk-In Bath

    Hi Mrs. Wilks, thank you for sharing your review. We are glad that you are able to bathe safer and more independently using your new KOHLER Walk-In Bath. We hope you continue to enjoy it for years to come. Take care.

    Verified purchase
    Customer ServiceStaffFill Or Drain Time

    Reviewed Feb. 7, 2020

    I’ve known about Kohler and they’re here in Indianapolis. I wanted a walk-in tub and I called them. Their installation team took about a day and a half, and my wife said that the only problem with the installation was we have dirty spots on our carpet that we couldn’t get out. Other than that, they were very professional. I feel fine about using the tub but it takes so long to fill up. Still, I enjoy using it and I get bubbly.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Tom, thank you for sharing your review. We are glad that you are enjoying your KOHLER Walk-In Bath and hope you continue to do so. We wish you safe and comfortable bathing for years to come. Take care.

    Verified purchase
    TechPunctuality & SpeedStaffRates

    Reviewed Feb. 6, 2020

    We went to the local home depot ‘cause we're interested in a walk-in tub and Kohler was the one who came out. The salesman seems to be very knowledgeable and pleasant. He explained things. The tub was put in very early January. The installation took two days instead of one. They had to widen two doors to get the tub in. Then they brought new doors to put in but they didn't paint them. The rest of the doors in the house are white and these are brown. I was told that the painter was gonna come and paint the doors. But we have not seen any sign of him.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Charles, thank you for your feedback. We apologize for the delay in follow-up service to paint your doors. We take these matters very seriously. If your bathroom doors still require maintenance, please contact your local Kohler Partner or call Kohler Customer Service at 1-800-4-KOHLER. Thank you and have a great day.

    Verified purchase
    PriceFeaturesMaintenanceStaffRatesWarranty

    Reviewed Feb. 5, 2020

    The existing bathroom I had was all Kohler, and when we were thinking about getting the walk-in bath, I wanted Kohler to come in first because I know where I’m at with them. When their guy came in, we relaxed and he talked. He wasn’t a car salesman. He was explaining, “This is the way it is.” He also went into the basement and checked my electrical. He knew everything that was gonna have to be done. But there was absolutely no pressure. We agreed on a price, and I told my wife that we’ve had 20 years of the Kohler bath without a problem. It was a reasonable price. He was absolutely perfect.

    When the installers came, they made themselves at home. They had to travel a couple hours to get here. It wasn’t a one-day job. On the first day, they came with a third person. It was a good thing they did because I have a cast-iron Kohler tub in the existing bathroom. The three of them knew what they were doing. They were great. They had to come back the second day and it was fine. It was a little difficult putting it together. But it worked out really well. I’m very happy with it.

    My biggest problem is vertigo. So I had a problem trying to get into the tub because I have vertigo that’s almost constant. If I was to get into a regular tub, I had to grab the bar and I had to climb over 15 inches. It was difficult and it was difficult to shower. I can’t remember the last time I took a bath because if I got down, I was afraid to get up. But with this walk in tub, it’s great. I use the bath twice a week, and the shower five days a week. It’s so much safer because I’m secluded. Only a 2 by 2 that you could stand in. It’s perfect. It has benefited me really, really greatly. You just wipe it out to clean it. It’s not a big deal. One of the bigger things was the lifetime warranty.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Edward, thank you for being a loyal customer of Kohler. We are thrilled to hear that you had a positive sales and installation experience. We are happy that the KOHLER Walk-In Bath has provided you with a safer, more comfortable way to bathe to support your health needs. We hope you continue to enjoy your new bath. Take care.

    Verified purchase
    Customer ServicePricePunctuality & SpeedFeaturesStaffValue

    Reviewed Feb. 4, 2020

    We wanted to talk to a representative from the three companies that we were looking at, so we scheduled and talked with each of them. We went in and sat in the Kohler tub and liked the size and the way it looked. Kohler has a good reputation. The cost is astronomical. It was within $3,000 of our first townhouse, and this was just a tiny, little bathroom that we put it in. But when you look at the cost of a nursing home and the cost of having somebody come in, and then you look at the cost of the tub and how it will just benefit, and you can stay here and you can take care of your husband or take care of yourself, it's worth every penny.

    My husband has Parkinson’s, and that was another reason why we wanted to get the tub. It was a very good decision. I like the fact that I can help my husband relax and take a wonderful bath, and he does a whole lot better. He sleeps better and he moves around better. I also like the fact that he feels safe and I can help him take a shower in there with that. He can sit and stand, depending on what we want him to do, but we don’t have to worry about him falling. It was very difficult to help him with a shower in a regular shower stall. Whereas, with the open bathtub and the bars that we have for him to hang on to, plus the tub is high, so he can put his hands and his arms there, he can feel safe and not feel like he's gonna fall. It's a really good product and we are very happy. I have some loose ends that we're tying up here. The new floor that they put in was a damn strong floor. It's awesome. We got a new cupboard and a new toilet. It was good.

    The people putting in the tub were awesome. But I need to call the electric people who installed the second light for us and did the electric for the tub because we're having a problem with one of our lights in the bedroom right next door. I talked to them about it, and when they wanted to come out, it wasn’t a good time, and they were supposed to call me back the following week, and they haven’t called me back. I have talked to Minnesota Rusco about it, and I need to call them again.

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    Response from Kohler Walk-In Bath

    Hi Jean, thank you for your review. We designed the KOHLER® Walk-In Bath to keep you independent in the home you love. We are so happy it has allowed you and your husband to do so, and we hope you continue to enjoy your new walk-in bath for years to come. Take care.

    Verified purchase
    Sales & MarketingFeaturesStaff

    Reviewed Feb. 2, 2020

    I looked at 2 or 3 different walk-in tub companies and decided I start out with Kohler and that's what I did. The salesperson was fine and we got along good. Everything was handled very well. However, the installation team was a little complicated 'cause it was a different guy every day. I only had one guy who was here twice and the rest of them were different guys. I also had a hard time determining who was the manager of the crew. There were even 2 guys where one had especially done better. Eventually, we got to it and it was okay. Now, having the walk-in tub, I have no problem getting in or out. I've got Parkinson's and arthritis, and I appreciate the jets the most. Sometimes I don't feel as good as I think I should, but sometimes I stay too long or don't stay long enough. There isn't a halfway medium there. It depends on how I am during the day and the Parkinson makes it a little tougher. If it's just with arthritis, it'd be easier.

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    Response from Kohler Walk-In Bath

    Hi John, thank you for sharing your review. We are glad that your KOHLER Walk-In Bath has allowed you to safely enter and exit your tub and featured hydrotherapy jets that have supported your health needs. We hope you continue to enjoy your walk-in bath for years to come. Take care.

    Customer ServiceTechPricePunctuality & Speed

    Reviewed Feb. 1, 2020

    I had a walk-in tub installed last year, 2018. The seams on the door and the tub are now separating. My electrical that was installed by the company representing Kohler in Washington has not called me back. The local utility company came out and said that the electrical panel that was installed was the wrong box and that I needed to have an electrician come out. The electrician too said that the wrong box was installed and that there were about 10 code violations. He suggested I contact the company that coordinated the installation before moving forward, to see if they would be willing to remedy the problems. I'm still waiting for a response. As this was a very expensive investment, and I have had nothing but problems, I would not recommend.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Laurie, thank you for taking the time to share your feedback.

    We apologize for the delay in follow-up service to your Walk-In Bath configuration. We take these matters very seriously and have forwarded your comments to the dealer for further follow-up.

    Thank you and have a great day.

    Verified purchase
    Customer ServiceCoveragePriceFeaturesStaffRates

    Reviewed Feb. 1, 2020

    I love Kohler. My experience was top of the mark. I kinda priced around, and some of them were just plain nuts. The guy from Kohler took time to explain what they would do and what he got done. I was happy with what he told me and that was why I bought it. We took the samples right in there and he held them up next to the ones that I had. I picked this one, it was kind of the closest, and yet it was a little different. It resembled what I already had.

    The installer from Kohler called me in the morning, told me that he was coming, and I should expect him. At about 8 o'clock, he showed up, rapped on the door, and said, "Show me what you got." He looked at it and went back out to his truck, came in, covered the floor, and went to work all by himself. He took the old tub out. It was a double plastic tub with a metal one underneath it. Then he took the walls apart and took them out. Constantly, he was cleaning up. And when 2 o'clock rolled around, he walked in and said, "I want you to take a look at it and tell me what you think." I walked out to the bathroom and took a look and it was perfect. The thing that impressed me more than anything was the way it was caulked. It's nice and even, and it was a beautiful job. I signed the slips and he picked up his stuff off the floor and disappeared. I walked back in the bathroom and you wouldn't ever know there was anybody in there.

    I had to call Kohler back because the stuff around the drain turned kinda like it was rusting, and it wasn't. We thought maybe it was the cover, but it wasn't the cover. It was whatever they put around it. When the water hit it, it changed colors. So they cleaned that up. And then the other thing I wanted was to reduce the pressure. My old shower had two faucets and you can adjust it. I would barely turn on the hot, and then I would temper it with just what I wanted for cold. It was perfect. This new one with that single handle, you can't do that. Otherwise, I am perfectly happy with it. It's fantastic.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi John, thank you for sharing your review! We pride ourselves in partnering with and training the best salespeople and local installers to provide the highest quality of service for our customers. We are so glad they were knowledgeable and respectful of your space. We hope you continue to enjoy your KOHLER Walk-In Bath for years to come. Take care.

    Verified purchase
    Features

    Reviewed Jan. 27, 2020

    I first saw Kohler on TV and I decided I really wanted a walk-in tub. The installation went excellently. I love the heated seat and the bubble thing. I just like the look of it too. Prior to the purchase, I couldn’t get out of the bathtub. Now, everything's different and my experience with the tub is very good.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Charlene, thank you for your review! We are glad that you had an excellent installation experience and are loving the Bask heated backrest and hydrotherapy jets. We are happy that you like the design and style of your KOHLER Walk-In Bath too. We hope you continue to enjoy a safer, more comfortable bathing experience with your new tub. Take care.

    Verified purchase
    Customer ServiceFeatures

    Reviewed Jan. 23, 2020

    I had a Kohler walk-in bath installed for my mother. The installation took a day and a half. However, we’re experiencing a bit of trouble with the air bubble jet thing. They supposed to call me back but never did. Then my sister finally got a hold of somebody and they’re supposed to be sending the service guy to check it. Other than that, my mother loves it. She said that it made her feel 20 years younger.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Charles, thank you for your review. We are excited that your KOHLER Walk-In Bath has provided your mother with a reinvigorating bathing experience. We apologize for the delay with the hydrotherapy jets; however, we are glad that your local Kohler Partner will be over to resolve the issue promptly. Thank you and have a great day!

    Verified purchase
    Sales & MarketingStaff

    Reviewed Jan. 22, 2020

    The salesperson who sold me the Kohler walk-in tub was knowledgeable, professional, and did very good work. There were a couple of nice guys who did the installation and they knew what they were doing, too. I'm 81 and I love the bath. In the last 5 or 6 years, I couldn’t take a bath ‘cause I couldn't get out of a regular tub. Now, the tub's feature for the good, hot soaking water for the legs is my favorite. Also, the seat that I can get up from and the little hand bars are good.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Jackie, thanks for your review! We are happy to hear that you had a knowledgable and professional salesperson and installation team. We are thrilled your KOHLER Walk-In Bath has helped you bathe safer with the low-step in, wide seat and grab bar features. We hope you continue to enjoy soaking in your tub. Take care.

    Verified purchase
    Customer ServiceFeatures

    Reviewed Jan. 20, 2020

    We got a walk-in tub due to my husband's ill health and chose Kohler because of their reputation. The customer service handled things really well. We were very happy. The tub is a godsend for my husband because he can no longer use the shower. He doesn’t know what he'd without it and really enjoys it. It’s wonderful for him, and I enjoy it, too. But I have the choice. I can shower as well. I am disappointed that I can’t lay back in it. I can’t get water up to my shoulders. But it’s okay because Doug’s quite happy with the way it is.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Myrna, thank you for your review! We are glad that working with Kohler has been a positive experience. We are so happy that your KOHLER Walk-In Bath has enabled your husband to bathe safer and more comfortably. We hope you both continue to enjoy your walk-in tub. Take care!

    Verified purchase
    FeaturesStaff

    Reviewed Jan. 19, 2020

    My husband and I are up in our years and we thought the walk-in bath would help us better. From the salesman to the fellows that came to work that day, they were very nice. It was a good representation for the company. The installation team was wonderful. The tub relaxes us and getting the jets moving has been everything we thought it would be. It’s easy to keep up and we’re very glad that we went ahead and did this. We’re very satisfied.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Kathleen, thank you for your review! We are happy to hear that you had a positive sales and installation experience. We are thrilled that you are relaxing in your KOHLER Walk-In Bath and enjoying the hydrotherapy jets. We hope you continue to be satisfied with your walk-in bath for years to come. Take care.

    Verified purchase
    Staff

    Reviewed Jan. 18, 2020

    I was looking for a walk-in bathtub and I researched Kohler online. The guy who sold me the bath tub was very informative and helpful. Also, the installation guy was just as fantastic. He did an excellent job and got it done in the appropriate amount of time. My mom used the tub and she is very happy with it. My blind uncle also has used the tub. It has made it a lot easier for them to bathe. They have some home care aides that come in and they’re very happy with the tub as well.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi John, thank you for your review! We are glad that you had a positive sales and installation experience. We are happy to hear that the KOHLER Walk-In Bath has helped your mom and uncle bathe safer, as well as help your home care aides care for your family. We hope your mom and uncle continue to enjoy your walk-in bath. Have a great day.

    Verified purchase
    FeaturesStaff

    Reviewed Jan. 17, 2020

    I liked Kohler's design. I didn't like the other ones because of all the stuff they had at the top- the towel rack and whatnot. I like the way the Kohler looks better. They did the installation beautifully and cleaned up. However, when I turn the thing to make the water go out the drain, I have to hold it or else it pops back down again. It's annoying and I want it taken care of. I like the shower feature best. Even though my old shower was wonderful, I have to stand up in it and I’m too old now. I like that I can wash my hair in the Kohler while I’m sitting.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Emily, thanks for your review! We are happy you like the design of your KOHLER Walk-In Bath and are glad to hear you had a positive installation experience. We are thrilled that you are enjoying a safer bathing experience using the multifunction handshower.

    Additionally, if your bath still requires maintenance, please contact your local Kohler Partner or call Kohler Customer Service at 1-800-4-KOHLER. Thank you and have a great day.

    Verified purchase
    PriceFeaturesStaffFill Or Drain Time

    Reviewed Jan. 16, 2020

    I had a good experience with Kohler, although I didn't have any way to check the water temperature too well and my wife got overheated on one of them. But I’m gonna try some adjustments on the water mixer because we don’t have enough hot water to fill it up above to get the jets turned on before the hot water runs out. And I think it was a little too warm, so I’m gonna try some of those. Other than that, I had to use extra water containers on the stove to heat water to get it up for her one time. We used the air jets first because that’s the highest we could get the water. And the next time I heat it up extra, I’ll fill it up all the way. She’s still in therapy twice a week with the hospital, so it’s helping her condition.

    Getting in and out of it is a lot easier. The installation went very well. They were very well organized. The guy showed up to start dismantling the old one and started laying out the parts. And then the next guy came in and did his part, and the electrician and the plumber did their parts, and they were gone. It went very smoothly. Overall, the expense is gonna be worth it over the long-term. But so far, we both used it and really enjoy it. It’s very relaxing, very therapeutic. And with her whole right side being paralyzed from stroke, she’s slowly recovering and she definitely said it seemed to help her. So, it reduced the pain. And it has enhanced her recovery because she’s getting better with the use of her hand and her leg on the right side.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi David, thank you for your review! We are glad the installation process went smoothly. We are so happy to hear that you are enjoying the therapeutic benefits of using the KOHLER Walk-In Bath, especially that it has help aid your wife's recovery and alleviated some of her pain. We hope you both continue to enjoy the relaxing experience your new walk-in bath offers. Have a nice day!

    Verified purchase
    Customer ServicePriceRefunds & PayoutsFeaturesMaintenanceStaffRatesWarrantyAccessibility

    Reviewed Jan. 15, 2020

    Initially, we bought a Safe Step, which was within our purchase price. Then Kohler called me. I googled them and they were rated number one. The rep gave me a price of $19,000 and I told him I already bought another tub. Then he pointed out the differences and asked I would switch to Kohler if he could give me the tub for the same price. I said that I was happy with the Safe Step and he said, “How about if we can beat their price by $855?” He then pointed out that getting in and out of the door was a problem with the Step Tub because it has a door that was not shaped the same. My wife has trouble getting one leg to work, which was gonna interfere with that. I looked at that and all the rest of it and said, “You just got yourself a deal.” I paid for it and it was installed.

    I’m happy with it, however, we had one little problem with the drain. They responded instantly though. I called and they got ahold of me on the phone. The little bolt was loose on it and I asked if it wasn't gonna break it and if I tightened it myself. The said it was not a problem. I tightened it up and took care of it. Also, they didn’t sell me a big enough water heater. We only had a 40-gallon water heater, which barely makes it.

    It’s an expensive product, but my wife is disabled and not able to climb in a tub. We needed something so that she didn’t have to step up so high so that she could get in to take a shower or do whatever she wants. She weighs almost as much as I do, and 20 years ago, I could pick her up out of the tub, but when you hit 76, it’s a little harder. The walk-in tub works well for that particular use. And it should improve the value for some people that are moving in the house once we’re dead and gone. Moreover, it has a lifetime warranty on it, which is excellent. Overall, we’ve been pleased.

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    Response from Kohler Walk-In Bath

    Hi Harvey, thank you for sharing your story. We are so happy you chose the KOHLER Walk-In Bath and had a positive sales and installation experience. We are absolutely thrilled that you and your wife are enjoying a safer, more independent bathing experience with your new walk-in tub. We hope you continue to enjoy using it for years to come. Take care.

    Verified purchase
    Sales & MarketingFeaturesStaffInstallation Quality

    Reviewed Jan. 13, 2020

    I got in touch with Kohler and the rep Bob was very informative. He went over everything and measured the bathroom and the stairwell. He explained about the bathtub and the different things that it did. After hearing his sales pitch, we decided to go with them. The installers were Robert and his son Bob, and they were excellent. They ran into a couple of problems ‘cause we already had a walk-in tub and it wasn't installed correctly. In fact, Robert pointed out some electrical wires that were supposed to be grounded to the tub itself. He was surprised that we had not received an electrical shock.

    The tub was larger to get up by stairs, so he had to find a way to disassemble the wrought-iron stairwell that we have so that they could get the tub upstairs and get it installed into the bathroom. They looked at the situation and came up with a plan on how to get the tub installed correctly and safely. Robert told me everything that he needed to do. Everything that he did, he explained what he had to do and all of the problems that cropped up along the way, which should have been done correctly in the first place. We did all of those things so that the tub would work properly and that we would be safe in using the tub. I would highly recommend him to any of my friends and relatives who are thinking about getting a walk-in tub.

    I love all the features of the tub. It has the air jets and the hydro thing where it has the tubes where the water comes out against your back ‘cause the back is heated, and at the bottom of your legs, it’s heated. I like that, but we especially like it for my mother. When she got into the old tub, she would let the water out and then she couldn’t figure out how to get out of the tub. Now, the tub is completely on the floor. It’s a big difference because the way you step into the tub is a lot safer. Not just for her, but for us.

    The only thing I don’t like is the fact that you can’t put bubble baths in the tub. Robert said the same thing I heard about our first tub which is something about the bubbles clogging up the vents. If I would be taking a bubble bath, I wouldn’t even be using the jets. I’d just be sitting in the water with the bubble bath. Sometimes I do stuff here in the house, and I need to soak in the tub with Epsom salt. I’m not sure if I can even do that. So, whenever I need to take a bath or soak in Epsom salt, I go upstairs on the third floor and soak in the tub up there because the tub up there is one of those old clawfoot tubs.

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    Response from Kohler Walk-In Bath

    Hi Deloise, thank you for your review! We are glad you had a positive sales and installation experience. We are thrilled that you love all the features of your KOHLER Walk-In Bath, especially the Bask heated backrest. We are glad that you have peace of mind knowing your mother is able to bath safely. As for your concern about bubble bath products, unfortunately, we do not recommend using Epsom salt in your walk-in bath, but we hope you will enjoy the many comfort features it has to offer. Have a great day.

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPunctuality & SpeedFeaturesMaintenanceStaffRatesTimeliness

    Reviewed Jan. 12, 2020

    I like the quality of the Kohler tub. In fact, I also installed a regular Kohler tub upstairs. But for the walk-in tub, I considered some other brands. We considered three things. One is the salesman. Two is the company and three is the contractor used to install the tub. But if I had had a list of 30 companies, I would not have picked the company that Kohler chose. When I called Kohler, they sent out a salesman and we signed a contract with him. But I wanted to know who I was dealing with and I asked him who signed his paycheck. He said that they had an office in that company but that Kohler signs his paycheck. They're very wrapped up in their bureaucracy. Every time you call, it's, "Let me get you to the right person."

    What really put me off in the beginning was that they called and hung up. I was okay with that, with a flag, but the second time I called, they said they would call me back at the end of the day and at the end of the day, they didn't. I called and the company said that person had left for the day. I said fine but he had 30 minutes to give me an answer. I told him that I didn't care if they would come or not but that he had to give me an answer one way or the other. I said that if they didn't have an answer in 30 minutes, we were canceling the contract. They found the woman who had to give me the answer and she said they were not coming that day but that they would be there the next day. That was all I wanted to know. I wanted a straight answer.

    Plus when we started the whole deal, we weren't ready to install the tub because I was doing a lot of remodeling. I've been doing remodeling on this house for about nine months. But we went ahead and I told them we were not ready but that I would let them know when we are. Because of the contract, the finance company pointed out the close-in date. We were about 30 days out from it and we started getting an invoice for the stuff that remodeling company started buying. That was interesting.

    Aside from that, there are four things that I don't like about the tub. Two have to do with the installation and two have to do with the tub, after the fact. First, the tub door has water in it. It has not leaked on the floor but there's water in the door, which has me kinda bugged. My tile guy found it because he was having to open it and close it quickly so he can get up there and do the tile work. He mentioned it. I gave it a jostle back and forth and yeah, there's some kind of fluid in there. I have no idea how it got it in there but I called and I wanted the guy who installed to come out. I had some questions for him and he said it would be a service call. The door arrived yesterday, I'm gonna call them so they can come out and replace it.

    Number two is about the unique system Kohler uses to close the drain. It goes through the cable, the same way they have on the tub. But on the tub, when you put that dial on, there's a set screw. On the walk-in tub, there's a handle that's about four inches long and there's no way in God's green earth that you can screw it on tight enough for it to stay. When the tub is on and the jets are moving, that has to be tied every 30 seconds. If you don't, that whole thing will fall off down in the tub. That is real annoying and that's very poor quality. Kohler needs to fix that. In fact, I wanna talk to somebody about it and I wanna show them. So I'm gonna show the contractor when they come out to install the door. I expect him to say it's gonna be another service call. But what do I expect? Like I said, I wouldn't hire this company.

    Number three is that Kohler, in their grand wisdom, is not prepared to do a clean install of the tub. They're prepared to do what they consider as a retrofit. But I can't imagine someone spending this kind of money and not replacing the tile. That's just asinine. So Kohler needs to have one of two options, either they include a trim kit for a new install or the installer needs to be aware of the materials to be installed so that there will be a better fit, which brings us to the last one, number four. If you watch the commercial on TV, they say that that tub is meticulous and the tub sits right next to the tile. Ours does not.

    Now, granted that all the guy had was a slab to work with, all he had to ask me was what the finished height of my floor was gonna be. I could have told him it would be exactly 3/4 of an inch thick. But that tub sits above that and there is roughly about a half-inch gap. So I had to search and find some special molding to put across the bottom of that for it to have a finished look. Kohler can do better. For the kind of money we're spending, everything should have been perfect.

    In addition to that, it was based on the ad that we called Kohler and the ad stated that all you have to do is have the salesman come out and make his presentation, whether you buy a tub or not, he will give you a free set of tiles. But the company Kohler chose wanted me to prove that I had seen the ad. They were messing with the wrong guy though. I had that capability and I did show them. I gave them the ad ID and finally, they gave me the free tile.

    The first thing that happened was some idiot with that company called and gave me some lip service. I hung up on him because I didn't wanna hear his bull. The second thing I did was, when I got off the phone with him, I picked up the phone and I called Kohler. I said I was calling about my tiles and they said they would get that right out. I was impressed with Kohler. But the company they hired to do this, calling me to prove that I was supposed to get a free set of tiles based on the ad that I've seen – that's bull. Now, I record every ad I see of Kohler. I have it on a hard drive because if I hear anybody else having a problem with Kohler, guess who's gonna tell them who's got a copy of it and how to get it? For the money we spent, that just won't work with me.

    On the other hand, it is a good tub. I'm not a tub person. I like taking a shower but I love that tub. The hydrotherapy is pretty amazing. It's something you have to experience to appreciate. I put the walk-in tub in to help my mom for better circulation and it is helping her legs look better or she's getting around better. Overall, I have recommended the tub to people. But I'm telling people to be leery of the company that Kohler is gonna have sent out. Customers have no control over the company Kohler hires. But customers should have an option to choose. Anybody that's getting a bid on something should get at least three bids.

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    Response from Kohler Walk-In Bath

    Hi Gill, thank you for taking the time to share your feedback.

    We are so sorry to learn about your experience with our sales representatives and one of our local partners. To ensure a positive sales and installation experience for our customers, we only partner with top-rated and experienced dealers to sell and install the KOHLER Walk-In Bath. These dealers are trained and certified by Kohler Co. to install the bath. This also helps our customers avoid the process of vetting and selecting a reputable contractor themselves. You can read more about how we select Kohler Partners at kohlerwalkinbath.com.

    We are, however, glad that you and your mother are enjoying the hydrotherapy benefits of your Walk-In Bath and hope you continue to have a better bathing experience.

    Thank you again for providing feedback on your experience. Have a great day.

    Verified purchase
    Customer ServicePriceFeatures

    Reviewed Jan. 9, 2020

    I bought the Kohler walk-in tub specifically for my wife. She could get in it and close the door. Otherwise, she has to go downstairs, and it’s hard to go into a tub. Kohler was too expensive but they had a good reputation. The installation crew was good too but they put only one grab bar and when my wife pulls herself up, she’s pulling herself sideways, not up. Last night, she stood right down into the tub. We like the tub but that grab bar is the biggest thing and that other grab bar is awfully important. I’m gonna have to call Kohler back and see what they can do because it’s dangerous for my wife. They could come here and put one in because we paid a lot of money for the tub. My wife likes it. She can take a shower or fit in the tub and as for me, it’s like going to the gym. I got people that wanna buy one such as my sister, so I told her it was good.

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    Response from Kohler Walk-In Bath

    Hi Donald, thank you for your review! We are happy to hear your wife is enjoying the KOHLER Walk-In Bath and is able to bathe more independently.

    We apologize for the delay in installation for the grab bar, and a Kohler representative will be eager to receive your phone call to resolve the issue as quickly as possible.

    We really appreciate you recommending the KOHLER Walk-In Bath to your sister. We hope she will enjoy it too. Take care.

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    Punctuality & SpeedFeaturesStaffEase of Use

    Reviewed Jan. 8, 2020

    The Kohler rep was a good guy. He was knowledgeable and told us everything. The installer was very professional and did an excellent job. I like my walk-in tub, but although I could get in, it's hard to squeeze in through the door. I bought the walk-in tub for my back. I got the jets, which massages my back. It helps me a little bit and eases the pain. I feel much better and get a great night’s sleep. The tub is of good quality. I had to learn how to use it. I had a few accidents with it but I learned real fast how to adjust it.

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    Response from Kohler Walk-In Bath

    Hi June, thank you for your review! We are so glad to hear that your sales representative was informative and your installer was courteous. We are happy that the hydrotherapy jets have helped to relieve your aches and improved your sleep. We hope you continue to enjoy your KOHLER Walk-In Bath and feel better after each soak. Take care.

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    Customer ServicePunctuality & SpeedFeaturesStaffCommunication

    Reviewed Jan. 7, 2020

    My mother is 84 now and my dad passed away, and I didn’t like her in the house by herself crawling in a cast iron tub. I’m in the plumbing industry, so I’ve known about Kohler for a long time them. I’d read up on them and I knew the quality of their product, which was why I went that way. My mother likes the hydro jets. Since having the tub, it has helped her and she doesn’t have as much pain in her back.

    The installation went great and everything was working but then, the tub filler on the cold side would not shut off. It started as a drip, and I called and told them about it. By the time they got there, it was running constantly. We’ve been waiting three days to get a part and my mother’s been without a tub. So, I’m not happy. I finally called them back today and nobody told me how soon someone could come out. They claimed they were gonna have the part tomorrow, but I don’t know why we had to wait four days to get the part. It was supposedly just a stem that went in the cartridge. I would think that they would have some on hand for little repair parts in case something like that happens.

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    Response from Kohler Walk-In Bath

    Hi Joel, thank you for sharing your feedback. We are glad the hydrotherapy jets have helped to relieve some of your mother's back pain.

    We sincerely apologize for the delay in follow-up service to your Walk-In Bath. If you are still waiting for new parts to arrive for your walk-in bath, please contact your local Kohler Partner or call Kohler Customer Service at 1-800-4-KOHLER. Thank you and have a great day.

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    Sales & MarketingFeaturesStaff

    Reviewed Jan. 5, 2020

    We love our Kohler walk-in bath. It's very nice and I love that I can sit down and take a bath in it. It's warm, has bubbles, and easy to get in and out of. It's easy to clean, too. When we bought it, the sales rep was very helpful. He showed us everything and how they would get it up our stairs. The installers were great as well. Our door didn’t work right, so they had to come back and put a new one in, and they did really good with that. They were also very patient and they cleaned up. One of the them was hilarious, too.

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    Response from Kohler Walk-In Bath

    Hi Pam, thank you for your review! We are glad you are able to bath more comfortably and independently with your new KOHLER Walk-In Bath. We are happy your sales representative was informative and your installers were patient, clean and friendly. We hope you continue to enjoy a better bathing experience with your walk-in bath. Take care.

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    Sales & MarketingStaff

    Reviewed Jan. 4, 2020

    I looked up Kohler online and decided to buy from them. We have their appliances for the kitchen and the bathroom, and my favorite feature of the walk-in tub is the jacuzzi. The sales rep was very good and the installers did the installation in one day.

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    Response from Kohler Walk-In Bath

    Hi Joan, thank you for your review! We are honored that Kohler has been a trusted brand for your kitchen and bathroom needs. We are glad that your sales representative was helpful and your installers were quick. We are thrilled to hear you are happy with the hydrotherapy jets and hope you continue to your KOHLER Walk-In Bath. Take care.

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    Sales & MarketingFeaturesStaff

    Reviewed Jan. 2, 2020

    The installer did an excellent job. He was very good about cleaning up behind himself. The sales rep Kevin was great too. He had knowledge about the tub and sold me everything about it, and he did it in a language that I could understand. The tub is excellent because with the one before that, I couldn't get in the water. With Kohler, I can get inside and sit down and it's not cold. I got a little leak around the part that you pull up for the shower, but other than that, it's fine. Also, it would be nice if they had one more bar on the inside to pull up.

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    Customer ServiceInstallation & SetupPriceFeaturesMaintenanceEase of Use

    Reviewed Dec. 24, 2019

    Updated on 12/31/2019: Kohler walk-in tub installed by Fairbanks Constr 10/29/19. Can't comment on tub since I've barely been able to use it. Immediately became oblivious that newly installed 50 gal hot water heater was inadequate at current 125 deg setting. Took 3 wks for Fairbanks to correct. Now plug does not work. Have to manually hold lever until about 2 ft of water, then I am able to wedge a comb under plug. When water level about 1 ft, plug works. Called 12/16 (about)for service. Nothing. Called again today 12/31. Told by Crystal that AVERAGE RESPONSE TIME WAS ABOUT 10-14 BUSINESS DAYS!! 3 wks. And they would call back to make appt. After expressing my displeasure they 'granted' me an appt for 1/9. So far not my best experience. Glad we have two other tubs! SERVICE SUCKS! Kohler needs to tell customers about (minimum) 10-14 business day wait for service. They 'neglected' to inform us.

    Original Review: First - look at the fixtures. You will lose shower functionality. The installer - Fairbanks Constr put up a bar to hold the shower head, but not good. Next - no way the 50 gal water heater can fill the tub with hot water when it is left on the factory setting of 125. Unless you enjoy a cool bath. Took 3 weeks to get that adjusted to 135. I noticed in literature prices were 12K to 17K. Don't know where those numbers came from. I'm looking at my bill - #19,546.00. Now plug not working. Over a week since my call to fix. I have a 20K white elephant in my bathroom. I'd like to use it. I'm fortunate that I have 2 other bathrooms for backup. Between not enough hot water and non-functioning plug, I have not been able to use much.

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    Response from Kohler Walk-In Bath

    Hi Maureen,

    Thank you for your feedback. We apologize for the delay in follow-up service to your Walk-In Bath drainage issue. We take these matters very seriously and have forwarded your comments to the dealer for further follow-up.

    The cost of the KOHLER Walk-In Bath is unique for every customer. The custom price is calculated by factors including your home’s plumbing and electrical outputs, the walk-in bath model you choose and any accessories you wish to add. The Kohler Price Promise states that you will receive one definitive quote that includes the bath, installation, removal of your old bathtub, and any accessories you wish to add on.

    Thank you again for providing feedback on your experience. Have a great day.

    Verified purchase
    PriceFeatures

    Reviewed Dec. 17, 2019

    When I was searching for a walk-in tub, I called Kohler and requested information. I knew they were a good brand. The rep was very pleasant and knowledgeable. He answered all my questions and I was pleased. Two guys came to install the walk-in tub one day at about noonish. They worked all afternoon, came back the next morning and finished it up. They were professional and thorough. They checked everything. I was concerned about it being weighted with water once it’s filled and falling through the floor, and they said they’d check that. I heard them crawling around under the house so I knew that they were doing what they said they would do. It's expensive and I’m worried about the money, but other than that, it’s fine. I just need the hot soaks, but the hydro jets are nice. Moreover, I sleep better.

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    Response from Kohler Walk-In Bath

    Hi Ardith, thank you for your review! We are so glad to hear your sales and installation experience was pleasant. We are proud to only partner with top-rated and experienced dealers to sell and install the KOHLER Walk-In Bath. We are thrilled that you are sleeping better with your Kohler Walk-In Bath and the hydrotherapy jets. We hope you continue to enjoy your new tub. Have a great day!

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    Installation & SetupFeatures

    Reviewed Dec. 16, 2019

    Kohler is a good name and when I bought a walk-in tub from them, the sales rep was good. The product's fine but the water heater is not so fine. All three of them that installed it said the 40 gallon should handle it, but it didn't. I try to use hot water in the tub but I had to experiment with it to get it to where I wanted it. However, I'd still run out before it got up towards the jets to where I could use the therapeutic feature. They didn't recommend anything to resolve my situation and I went out and got a tankless water heater. But they came out the other day to put a new shower bar in because the shower is supposed to be over the center of the tub, not off to the side where they put the bar handle. So so far, everything's going good. As much as I hate taking baths, the therapeutic massage that it gives you is my favorite thing about it.

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    Response from Kohler Walk-In Bath

    Hi Joseph, thank you for your feedback.

    Depending on the plumbing and age of the home, it may be necessary for some customers to purchase a larger water tank in order to maintain the preferred water temperature in the bath. This ensures a comfortable, shoulder-height soaking depth while you bathe.

    We are glad you are enjoying the therapeutic benefits of your Kohler Walk-In Bath and hope you continue to have a more comfortable bathing experience. Have a great day!

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    Installation & SetupFeatures

    Reviewed Dec. 15, 2019

    Kohler's reputation made me choose them over other remodeling companies. We had a good meeting with their salesperson. He seemed very knowledgeable and he answered our questions. Our interaction with the installation team was very good. They were on the job all the time. They worked steadily and they were personable. Their work was excellent. I like being able to sit in the walk-in bath if I have to and I like the water motion of the jets.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Mike, thank you for your review. We are glad your salesperson was knowledgeable and your installation team was efficient and courteous. We are thrilled you are enjoying the extra-wide seat and hydrotherapy jets. We hope you continue to have a safer, more comfortable bathing experience. Have a great day!

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    Installation & SetupPrice

    Reviewed Dec. 14, 2019

    I'm an old CNA and I have been in the business for 47 years, so I've always known about Kohler. Being a CNA, I knew exactly what I wanted. Their sales rep was amazing. She came in and I told her I wanted a walk-in shower. So she went in and took measurements. It was an easy process. The installation team came in at 8 o'clock in the morning and they didn't stop until 8 o'clock at night for two days. They did two 16-hour days and they cleaned up after themselves. There wasn't one crumb. They even swept my hallway because it was a rock that they put on and it made a hole in my other wall. They even patched that and painted it for me.

    I like that I can get in and out of the walk-in tub without falling. I have a broken hip and I'm gonna go in surgery in January. I had one of those bedside commodes in one of my bathrooms and their rep measured it. I said, "I want it that height," because I'm tall and when I get down on the low seat, I can't get up. I'm stuck. So they made it just as high as I wanted it and it was perfect. I'm not climbing over a tub nor sitting on the bottom of the tub trying to figure out how I'm gonna get out of it. There are rails everywhere, so I can get out. I bought an extra rail and they even put that on with no extra charge. My girlfriend was over here and she's gonna have two bathrooms done. She thought this is for everybody and she's gonna have them do both of her bathrooms.

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    Response from Kohler Walk-In Bath

    Hi Barbara, thank you for your review. We are so glad you had a positive sales and installation experience. We train all of our Kohler local partners to treat your bathroom like their own, and we are glad they took excellent care of your home. We hope you continue to enjoy a safer, more comfortable bathing experience. Take care.

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    Installation & SetupFeaturesMaintenanceFill Or Drain Time

    Reviewed Dec. 12, 2019

    Kohler was a leader in plumbing and fixtures for a long time. So, when I decided I wanted a walk-in tub, I wanted to get the right one the first time. So, I decided I wanted the Kohler and I worked with Caliber Medical Supply, their distributor in Idaho. I’m just now getting to the point where I’m going to use the walk-in tub for the first time today because we’ve had a number of problems. Number one, when the unit came from the factory, it had a defective seal on the door. Kohler replaced that at no charge, but there was a time lag as we waited for the new door to come in. Then we had to wait for an individual to install the new door because the team that installed the tub initially had gone on and is not a resident of Thermopolis. So, we had to get a local person to install and we got that done.

    The installation went well. They installed it in a day, just like they said they would. The hot water requirement was the one area that they did not emphasize enough. I should’ve had the hot water supply ahead of ordering the Kohler. What happened was, I had a 40-gallon water heater and the Kohler tub takes 80 gallons to fill. We tried to fill the tub with the 40-gallon water heater and got it halfway full, and noticed the water was going cold. This morning was the first time I’ve used it to its full capability.

    I’d recommend Kohler Walk-In Bath with the one caveat, that a person needs the appropriate hot water supply for the tub they’re purchasing. I ended up installing a continuous hot water heater. I have a feeling it’s going to be pricey, but it’s the only way I can effectively retrofit my house and use a walk-in tub. You need to be very careful when you install it in an existing house. There are adequate facilities to deliver the required amount of hot water to the tub.

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    Response from Kohler Walk-In Bath

    Hi Jim, thank you for sharing your feedback. We sincerely apologize for the delay in using your Kohler Walk-In Bath.

    Depending on the plumbing and age of the home, it may be necessary for some customers to purchase a larger water tank in order to maintain the preferred water temperature in the bath. This ensures a comfortable, shoulder-height soaking depth while you bathe.

    We are glad that the installation was quick and the hot water issue was resolved. We hope you enjoy your new walk-in bath. Thank you and have a great day.

    Verified purchase

    Reviewed Dec. 10, 2019

    I have a nephew that's in the large construction business in Arizona. They build casinos, and they had a contract on the new arena out here. He gets into all that kind of stuff and he said whenever they buy equipment for those places, they always buy Kohler. We got a hot tub from Kohler, and their rep was good. When the gentleman came out, we talked to him about getting the tub and went over that whole thing. It would be wise to send the person that's gonna design that tub to go in and to be with him because every situation is different. We already had a Jacuzzi in there and it had to be taken out. The area around it was substantial that I think it would have been a lot easier for him if he could have seen what was there, so he could have designed it maybe a little different than it was.

    We had to repair the floor after they left because the old Jacuzzi had an extra step on it and so it stuck out further. I was hoping that was included in the project. But other than that, it went pretty well. The installers were okay. They seemed to know what they were doing. They were congenial and careful with the carpet. We enjoy our tub. We get into it at least once a week so it's fine. We don't go into our shower alone anymore because even though it has a lot of pull-up bars, we have balance things to worry about, so the hot tub works better. The tub looks nice with a couple, little, minor things. There are a couple of corners that didn't turn out really good. It would've been a little nicer if it would’ve come out better, but it was really good.

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    Response from Kohler Walk-In Bath

    Hi Hollis, thank you for sharing your feedback and being a loyal Kohler customer. We apologize for any inconvenience. The KOHLER® Walk-In Bath was strategically designed to fit in the footprint of your traditional bathtub. This means your bath can be installed without extensive renovations. We hope you continue to enjoy your new walk-in tub. Take care.

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    Sales & MarketingFeatures

    Reviewed Dec. 7, 2019

    Kohler is a well-named brand and their sales rep was great. The installer, Steven, was very good, too and very professional. He even found something wrong with our toilet and let us know about it so we can get that corrected right away. The quality of his work is excellent as well. So far, I like sitting down on the tub and the handheld shower feature. I can use it when I need it and it's not running all the time. The tub is also a lot easier to use than a normal tub.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Jeffery and Nicole, thank you for your review. We are glad you had a positive sales and installation experience, especially with an attentive, professional installer. We are happy to hear you are enjoying the multifunction handshower and finding your Kohler Walk-In Bath easier to use. We hope you continue to have a safer, more comfortable bathing experience. Take care.

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    FeaturesFill Or Drain Time

    Reviewed Dec. 6, 2019

    You pay a whole lot more with a Kohler but their walk-in baths are made in America. Also, other companies are ridiculous and I will not buy Chinese. When I recently bought one, their sales rep was very good and answered all my questions. I got what they recommended, the 50 gallons water tank, but I have a problem with the tub. I can't get the water hot enough to fill the tub over the jet and the drain wouldn't work. I have to either stick my toe under it or hold the lever the entire time. I talked to the installer and he was gonna have Kohler call to set up an appointment to come fix it. Other than that, the installers were fantastic and my experience with them had been great. When you go in and look at their work, it looks like it was there forever. But it didn't fit because I had a soaker tub and it was smaller. They had to figure out a way to make it look right and they did a great job.

    I like the fact that I can just sit in the tub though I've got some issues that I haven't thought of when I bought it. Once you're in that tub, you have to really plan. When I got in and left my glasses over at the counter, I couldn't get out of the tub and go get them. And when I go in there, I have to have my book, my prop, my glasses, and my towel. Because once you're in and you start that water running, you don't get out. But before, you could just get out of your tub and go get it. Despite that, I wish I got the tub earlier. I'm 78 and I wish that when I had the house built, the walk-in tub was an option.

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    Response from Kohler Walk-In Bath

    Hi Caryl, thank you for your review. We proudly design and manufacture all Kohler Walk-In Baths in the U.S. to provide the best quality. We are glad you had a fantastic installation experience and that your installer has been helpful in resolving your concerns. We are thrilled that you are happy with your walk-in tub and hope you continue enjoying it. Take care.

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    Customer ServiceInstallation & SetupFeatures

    Reviewed Dec. 5, 2019

    When I put a request in on the web for information on walk-in bathtubs, I got several calls and Kohler was one of them. The rep was extremely knowledgeable, and at the same time he was very personable, and I thoroughly enjoyed the experience. I was impressed by the installers. They were very nice and respectful. And although the installation took longer than we thought because I had some problems, they were very patient with me.

    With the walk-in tub, I can take a bath, which I haven’t been able to do for about 10 years because I have MS. It’s dangerous for me to get in and out of a bathtub. With the walk-in tub, I can get in and sit down. However, it takes forever to load the water, but maybe I’m just impatient. During exit, the water seems to be really fast though. Also, I like the pure oxygen jet that comes on the tub. It helps break down dead skin and I am really into that. I like to get rid of as much dead skin as I can. Overall, the experience was very positive.

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    PriceFeatures

    Reviewed Dec. 4, 2019

    We periodically stop at the Kohler displays when we have a guest in town because seeing their models is so interesting. Then, all of a sudden, they weren’t being made and weren’t on display. And when we went back this past summer, we saw them and they seemed to come highly recommended. The salesman from TundraLand was very convincing and helpful with the many questions we had.

    The installers were very efficient and cleaned up very well. But we wanted to make sure that the tile would perfectly blend with what was in the bathroom and got our own tile man to finish off the tile work on the outside of the unit. And it cost us an extra $800. My husband has been using the wonderful bubbles in the whirlpool feature and I’m looking forward to that since I’ve had serious heart surgery and cannot have water above my waist until the healing is totally done. Although I have not been able to use the full features, the walk-in tub has been handy. You just slip in there in the morning. And so far, the service has been excellent.

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    Response from Kohler Walk-In Bath

    Hi Margaret, thanks for your review! We are so glad that you had a positive sales and installation experience. We are thrilled your husband likes the whirlpool jets, and are excited for you to try them yourself when you can. We hope you both continue to feel more comfortable and safer with the Kohler Walk-In Bath. Have a great day!

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    Features

    Reviewed Dec. 1, 2019

    Kohler's sales rep was a little overaggressive. He told me that what he was saying was the offer and if I don't like it, I won't get the offer. After I thought about that, I could've probably gotten that offer the next day. Even so, their installer was great. He had a great attitude and put my tub in on time. He did everything right and we're very happy with him.

    However, there are a couple of things we didn't like with our walk-in bath from Kohler. We got our Kohler because I'm not able to take a shower. But now, my wife and son don't like it because taking a shower is tricky and the water spills out. We haven't figured out a way to keep the water inside the tub. Still, it has worked for me because I have to sit down when I take a bath. Currently, I like the grab bar and I'm able to reach it to stabilize myself.

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    Response from Kohler Walk-In Bath

    Hi John, thank you for sharing your feedback.

    To ensure a positive sales and installation experience for our customers, we only partner with top-rated and experienced dealers to sell and install the KOHLER Walk-In Bath. We sincerely apologize that this was not achieved with your salesperson, but we are glad your installer was courteous and efficient.

    The Kohler Walk-In Bath was designed with an easy-to-turn handle to create a watertight seal. If you continue to have issues with keeping water inside your tub, please give us a call at (800) 707-5276 so that we can assist you.

    We are happy to hear that you are enjoying a safer bathing experience using the extra-wide seat and grab bar. We hope you continue to benefit from your new walk-in bath. Thank you for your feedback and have a great day.

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    Installation & SetupPriceFeatures

    Reviewed Nov. 29, 2019

    When we started researching, I wanted to check Kohler out before I would look at any of the other one, and the presentation and the way the installer would work made me go with them. Also, their price was acceptable. The sales rep was good, and the installer was very knowledgeable. The installer cleaned up and it was like he was never here. The installation went very well and very professional. Our Kohler is working good and I like its jets.

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    Response from Kohler Walk-In Bath

    Hi Jim, thank you for your review! We are happy you had a positive sales and installation experience. Every local Kohler partner is trained to install your Walk-In Bath quickly and with great care. We are thrilled that you are enjoying the hydrotherapy jets and hope you continue doing so. Take care.

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    Reviewed Nov. 26, 2019

    We researched different walk-in tubs for mom, and we were looking at one that had the quick fill, flush out and heated seats. Kohler appeared to have the stuff that we were wanting. I contacted a company out of Oklahoma, and then they came, did the estimate and used the Kohler products. Mother absolutely loved the installer. He worked for two days and got everything in. He was very neat, told her exactly what he was doing and made sure she could use her bathroom at night while he was doing the work and when he would leave the first day. She uses it pretty often and she loves the jets and she the heated back. She leaves the heat on while it's raining so she doesn't get cold while it's sitting there and she's drying herself off, and then she turns the off. Even though she's only had it several months, it's definitely worth it and we're very happy with it.

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    Response from Kohler Walk-In Bath

    Hi Sherry, thanks for your review. We are so glad that your mother had a wonderful installation experience with your local Kohler partner. We are happy to hear she is enjoying the hydrotherapy jets and heated surfaces for a more comfortable bathing experience. We hope she continues to enjoy her new walk-in tub for many years. Take care!

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    Installation & SetupPriceFeatures

    Reviewed Nov. 26, 2019

    I owned a Kohler before and I looked into again for myself. It's a little pricey, but I like it and I ended up getting some of the top-of-the-line products. The rep was very personable and efficient with her explanation of what to expect. She went over everything with me. The guys that came out to do the install were excellent too. They went over and above. They worked hard into making sure the tub fit and everything was in order. They were a team. Now, I have less stress in terms of getting in and out of the tub and it really works for me because of my different abilities and whatnot with my legs and back. I can just get in there and sit down. I don’t have to try to sit on the floor of the tub. It’s nice to be able to get in and feel safe. With this great experience I have, getting Kohler is one of the best things I could’ve done for myself.

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    Response from Kohler Walk-In Bath

    Hi Gloria, thank you for being a loyal Kohler customer. We are glad you had an excellent sales and installation experience. We are thrilled that the Walk-In Bath has provided a safer, more accessible bathing experience. We hope you continue to enjoy your new walk-in tub for years to come. Take care!

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    Reviewed Nov. 25, 2019

    My husband had a knee surgery and he was told to soak in a warm bath. He couldn't get out of the bathtub. It was a comedy from any funny show you ever saw. I was in there trying to help him get out. When we finally got him out, he wouldn't get back in the tub again. And we have grab bars. But the grab bars were at the wrong angle that we couldn't get where he needed to push. You have to be able to have shoulder rotator cuffs that are in good enough shape to take the weight off you pulling yourself up. And he has one that he had surgery on and it's not strong enough.

    That made his mind up to get a Kohler Walk-In Bath when he went on the internet and was researching. We always got Kohler whenever we had to buy bathroom fixtures before. So, his decision wasn't just the advertisements that Kohler put out, it was also the traditional name where it goes back forever. I remember Kohler was stamped on the toilet that I used as a child and so, that was part of it.

    We were visited by the salesman and he was very skilled at what he does, and he had two very strong common interests with my husband. It was funny to see if we would get through the Kohler because the two of them got distracted by one of their mutual hobbies. He was very thorough and very interesting. My husband is a chemical engineer. They don't think like the rest of us and I was fortunate we've been married some years before he went back and got his engineering degree and I got to evolve with him as we went through this. It was quite a change. But the salesman could indeed adjust to the fact that John asked things in certain ways and so he did a really good job of it.

    We didn't have any questions when he left and we bought the tub in that visit. He drove a long way from here. I'm in the northern part of Texas and he was from the Metroplex which is considerably closer to the ocean than we are. And then, the installation crew that came was from Florida. It really knocked me over. The crew was so polite and so considerate, it was amazing. I asked him, "What happens if there's a problem? Will you be coming back?" And he said, "No, ma'am." And then, he looked at me with a big smile and said, "Ma'am, there won't be a problem with this tub."

    They did have to do a few things to adjust from the 1963 water system we have. He did all of that, explained what he did and why he did it. And he was able to explain to us how to use the tub, which straightforward. We're shower people. The only time I would ever soak in the tub is if I was so stopped up from allergies or cold. But I can't remember him using the bathtub at all. He has always used the shower. So, we use the tub about three times a week, which is really good for us. We're not soakers, but with age and arthritis, it's been a delightful thing to have.

    I would tell my friends that we only have a 40-gallon water heater that services that bathroom and it takes more than that to fill the tub up. So, we fill the tub up until the water heater is not giving us hot water heater anymore and then I sit and read a book. He gets his a little fuller because he likes his bath cooler than I do. But we just sit there and wait until it warms up enough and then we finish the tub. I would change the hot water heater except it's the largest one we can get in the space that we're given. So, I can't do anything more about that. It's just a fact of life for us. So, it works out anyway. That's the only concern I would tell possible buyers. You can accept that it's going to be this way if you can't change the water heater, or do anything different. That's the only thing. Our salesman looked at our hot water heater and he told us that we might have a delay in that. We were forewarned so we're not disappointed.

    I like to sit in the tub and read a book on occasion and when the hot water heater gets enough warmth in it, then I finish filling the tub and I have bubbles. We've had friends coming and spending the night so they could try this tub. The only big drawback is if you are having stomach distress, that is not the time to use the tub because you could be bubbling away in there and suddenly be struck with an immediate need, and you can't get up and get out of the tub and potty because you have to drain the tub first. The tub drains in four minutes, but it is possible those four minutes would be absolute misery. And then, if you want to bathe again, you're gonna have to wait till the hot water can fill it. Our salesman mentioned that we would have a up to four to five-minute drain. My husband timed it and it's three minutes and 37 seconds.

    Our salesman covered everything. He was an excellent person. I knew I was having a slick sales job, but I didn't resent it. And that's the real trick because people can tell that they're being sold something, but if they feel like they're being informed and respected, then they don't mind it, and the salesman was so good at it.

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    Response from Kohler Walk-In Bath

    Hi Crescent, thank you for being a loyal Kohler customer and sharing your story. We are glad that your salesman was knowledgable and friendly. We are thrilled that your walk-in tub has provided you and your husband a better bathing experience. We hope you continue to enjoy your new walk-in bath. Take care!

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    Installation & Setup

    Reviewed Nov. 25, 2019

    The salesperson was very thorough, presentation was very complete and wasn't pressured. He was very professional and nice. Also, installation was outstanding. They were professional, courteous, they took care of everything the way it should be and they did the job in a day. They really seemed to know what they were doing, and they were very pleasant to deal with. I like the hydrotherapy, the quick drainage of the bath tub, the looks of it and that it does what it's supposed to do. When my back has a problem, it helps and I notice the difference. I would recommend the tub to anybody that is interested in pursuing that kind of fixture in their place.

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    Response from Kohler Walk-In Bath

    Hi Carl, thank you for your review! We are so glad you had a professional and courteous sales and installation experience. We are thrilled to hear that the Walk-In Bath has helped with your back pain. We hope you continue to enjoy the comfort features of the walk-in bath for years to come. Take care!

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    Installation & SetupPriceFeatures

    Reviewed Nov. 24, 2019

    The salesperson was very good. They explained everything to me and they didn't leave any questions in my mind at all. Installers were excellent as well. They did more than they had to, and I was very happy with them. The bath is probably as pricey as any of them, but it has some good features that the others don’t have. And I like the name. I like the combination of the jets. It’s like having a Whirlpool. I’m definitely more relaxed, and I don't wanna get out of it.

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    Response from Kohler Walk-In Bath

    Hi David, thank you for your review! We are thrilled that you had an excellent sales and installation experience. We are happy to hear you are able to relax with the safety and comfort features of the Walk-In Bath such as the hydrotherapy jets. We hope you continue to enjoy your bathing experience. Take care!

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    Features

    Reviewed Nov. 23, 2019

    With my almost 93-year old mother's money, I bought a walk-in tub for her so that she can have a low walk-in and sit down. I could shower her and bathe her and she could be sitting down on a sturdier seat. The Kohler sales rep explained everything and he was good. Also, the installer worked from the time he got here till the time he left and his work was good. We had a five-foot shower, and we had to put it in our bathroom versus my mother's because there was no room in there. We gave up a big shower for her little walk-in tub, but once you get used to it, it's good. With the big shower, she sat on a chair and I had to do everything from the knee down. Now, my mother can sit in there, reach her feet and legs on her own and she is able to do a lot more than what I have to do.

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    Response from Kohler Walk-In Bath

    Hi Sharon, thank you for sharing your story! We are glad you had an excellent sales and installation experience. We are thrilled to hear that the KOHLER Walk-In Bath has allowed your mother to be more independent. We hope she continues to enjoy her new tub. Thank you for your review. Take care!

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    Customer ServiceFeatures

    Reviewed Nov. 22, 2019

    I read a lot of reviews and Kohler had the best reviews of all. When I first called, their reps were very professional and they got somebody out to me quickly. The guy told me the products that they had available and he was very nice with us. I love the quality of our tub. I like being able to get in there, sit down, relax and not have to worry about trying to get up because I was having difficulty with my legs. Overall, our experience is excellent.

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    Response from Kohler Walk-In Bath

    Hi Diana, we are so glad you are enjoying your walk-in bath! We are proud to offer a walk-in bath that enhances the safety and comfort of our customers. Thank you for your kind words about your local Kohler Partner. We hope you continue to enjoy your new bathing experience at home. Take care.

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    Installation & Setup

    Reviewed Nov. 21, 2019

    My wife couldn’t stand in the shower and needed a walk-in bathtub. We picked the color of tile we wanted and Kohler negotiated the price a couple of times. Then we decided on one. The installation took two days and they’ve done a beautiful job. My wife uses the tub and she feels comfortable in it.

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    Response from Kohler Walk-In Bath

    Hi John, thank you for sharing a review. We are glad you and your wife are happy with the color and design options offered and had a positive installation experience. We hope your wife continues to bathe more comfortably with the Walk-In Bath.

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    Reviewed Nov. 20, 2019

    I like everything about my Kohler walk-in tub. The rep laid everything out to understand it all, and the installers did well. It was all excellent experience. And the last time I took a bath in my tub, it helped a little bit with the pains.

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    Response from Kohler Walk-In Bath

    Hi Lillian, thank you for your review. We are glad that your installation experience was satisfactory. We hope your walk-in bath continues to offer relief from your aches and pain. Take care.

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    Customer ServiceInstallation & SetupFeatures

    Reviewed Nov. 19, 2019

    I spend a lot more time in the bathtub than I ever used to. I won’t answer the phone if I’m in the hydrotherapy. I just enjoy every single minute. Kohler had the kind of bathtub that I could actually put Epsom salt in without the finish being ruined. The salesperson was very friendly and seemed to be very knowledgeable. He was the one that told us about the Epsom salt. I love the people in the office. We went up there and met them and we went out to dinner with the main secretary and her husband and her family and had a really good visit. They have called me every once in a while and have me talk on the phone to some of their customers. I’ve recommended several people to Kohler.

    The installation day was delayed three to four times because we were trying to work around our vacation. They also put the bathtub in and then they had a problem with the water going into our old shower that was through the wall, and then it was overflooding down into the basement. It would fill up the bottom of the shower then it would run over down through the floor and into the light fixture downstairs and get everything wet, which they don’t usually deal with. We used it five times in the first week that I had it, and it was making everything downstairs that we had stored down there completely wet. The technician came back to our house and they figured out why it was happening. He bypassed the P-trap and went to the shower and made a direct line to the drain from the bathtub.

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    Response from Kohler Walk-In Bath

    Hi Lavene, we appreciate your kind review. We are glad that you are enjoying a better soak using the hydrotherapy jets of the Walk-In Bath. We are also happy to hear that you had an excellent sales and installation experience. Thank you for recommending Kohler to your friends!

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    Customer ServiceInstallation & Setup

    Reviewed Nov. 18, 2019

    I went online looking for walk-in baths and I saw the Kohler Walk-In Bath ad. We’ve had Kohler fixtures before so I knew them. When I signed in online, I asked for information and it took 30 seconds until the representative saw that and called me, which was impressive. The local dealer and distributor were very good, and I had high confidence in them. I also had terrific interactions with the installation team. It couldn’t have been better. They’re the best I’ve seen. The installation took longer than one day, but not because of them. They just had some fittings that were complicated and they stuck with it, and went out the stores and bought extra fittings and made it work. My wife’s got a mobility problem so she just couldn’t get in a regular tub, so I like the fact that it’s convenient.

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    Response from Kohler Walk-In Bath

    Hi Terry, thank you for being a loyal Kohler customer! We are proud to partner with stellar installers across the country, and are so glad that you enjoyed your sales and installation experience with them. We hope you are enjoying your new Walk-In Bath! Take care.

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    Features

    Reviewed Nov. 17, 2019

    I was looking for walk-in tubs. I looked on the internet. When I saw the name Kohler, I recognized it as quality name. The name invokes confidence. And then, I saw some of the commercials on TV, so I reached out to Kohler. The salesperson came out and he talked to us and took measurements. He was very professional and friendly. The tub is beautiful. I've used the whirlpool and I enjoy that. I use the shower feature usually for quick things and the tub feature for relaxation. I bought the tub for my mom who lives with me because she's much older. And so, the idea of her just being able to walk-in versus climbing over a regular tub keeps me at ease knowing that she's not gonna fall, getting in and out of the tub. I would definitely recommend Kohler. It's a quality product and they did a beautiful job.

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    Response from Kohler Walk-In Bath

    Hi Laura, we are so glad that you are enjoying the safety and therapy benefits of your Walk-In Bath! We are thrilled that it gives you and your mom peace of mind with the safe low entry. We hope you both continue to enjoy your new bath. Thank you for sharing your feedback!

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    Installation & Setup

    Reviewed Nov. 16, 2019

    We know the line of Kohler products, so when we saw their walk-in bath advertisement, we decided it would be a good one. Their reps were very helpful and very polite. A week later, the installation team came out to do the installation. They were here for three hours and the installation went great. I was impressed by their efficiency. The quality seems to be great and I'm very satisfied. I like that I can get in and out of it because I've got a broken hip and a broken leg.

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    Response from Kohler Walk-In Bath

    Hi Gwen, thank you for sharing a review. We are glad the workmanship of your Walk-In Bath met your expectations, and that you had a positive, efficient installation experience. We hope the low-entry threshold continues to help you safely enter and exit your tub as you recover. Take care.

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    Installation & Setup

    Reviewed Nov. 16, 2019

    We'v been looking at Kohler walk-in baths for a long time online. My husband went through a few websites and went from there. He got it for me for therapy. The sales rep was nice and I really liked him. We were able to kid around with him and he just fell right in. He was a lot of fun. The installation was good too. I can't even tell where they changed things around. As far as the tub itself, I'm really enjoying it, especially the bubbles.

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    Response from Kohler Walk-In Bath

    Hi Mrs. Jenson, we are glad that you had a positive sales and installation experience. We are happy to hear that your installer took excellent care of your bathroom. Kohler designed the Walk-In Bath for easy installation with minimal disruption to your home. We hope you continue to enjoy the hydrotherapy jets as you soak in your walk-in tub. Take care!

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    Installation & SetupFeatures

    Reviewed Nov. 15, 2019

    Installation went very well and they were very polite and efficient. I like the fact that if I have time, I can sit and soak, which I love to do. My husband also likes the heated tub so he can sit back, and it’s warmer for him. Plus, during these busy holidays, I can just take a quick shower. It’s more efficient and less worrisome, because my husband had a stroke on August 9th. He’s doing well now with his physical therapy, but he also uses the walk-in tub. I don’t have to worry about him being on the other end of the house and falling or being in that other tub. The only problem we ran into was that we didn’t have somebody to do the tile outside of our walk-in tub for a while. That would definitely be an added bonus if we could’ve gotten somebody there right then. We had to wait a while to find somebody to do that. Otherwise, we're very happy.

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    Response from Kohler Walk-In Bath

    Hi Carol, thank you for your review. We are so glad the KOHLER Walk-In Bath has provided you and your husband the safety and comfort you both deserve while bathing. We apologize for the inconvenience regarding the tiling surrounding your walk-in tub. We hope you both continue to enjoy soaking in your walk-in tub. Take care!

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    Installation & Setup

    Reviewed Nov. 15, 2019

    My neighbor had a Kohler walk-in tub installed in his house and I liked it. The salesperson that I interacted with was very professional and the technician that installed my tub was great. He was very knowledgeable and when I asked a question, he answered it right off. And all of the tub's features are good. I’m completely satisfied. I would recommend them to anybody.

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    Response from Kohler Walk-In Bath

    Hi Doug, thank you for being a loyal Kohler customer! We're so glad that you had a positive installation experience with our local Kohler Partner. We hope you continue to enjoy the advanced safety and comfort features of the Walk-In Bath. Take care!

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    Installation & SetupPriceFeatures

    Reviewed Nov. 14, 2019

    I'm 94 years old, and I thought the Kohler Walk-in Bath would do my old bones good. The salesperson was polite and excellent in his job. He didn't have to really sell me on it 'cause I like what they sold. The installation team were polite young men and did a real good job too. I recommend the product to anybody 'cause when you're finish with your bath, you got your shower and get the soap off of you. That's a good feature, but you need a soap dish. You need little things to hook through the clothes on, your bath puff.

    When you buy a bathtub, you gotta have these little extras. They don't cost much, and I can go out and buy them, but I'm thinking they make a tub this expensive and don't put in these little extras on it. My husband said they should put also another handrail. There's only one little handrail here by the front of the tub. My husband needs to help me because I am so scared I might fall. But the tub is excellent. It makes your bones so good and your body feel good. You get out of it and you feel like a new person.

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    Response from Kohler Walk-In Bath

    Hi Cora, we are thrilled that you had such an excellent sales and installation experience. That is our goal with every in-home interaction with our customers. Also, thank you for your recommendation—we are continuously improving the design of our walk-in bath to deliver an easier, more comfortable bathing experience. Take care!

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    Customer ServiceInstallation & SetupSales & MarketingFeatures

    Reviewed Nov. 14, 2019

    We’ve seen Kohler advertised on TV and we know that they’re a good brand. The salesperson was great and the installation team was very good. My husband is 87 and is using a walker and a wheelchair. We got the Kohler because it’s walk-in, and it’s easy for him to get into the tub. We enjoy the tub and everybody has been very helpful. I had the water warmed up and I was ready to turn on the shower so that I could rinse my hair, and the handle came off in my hand. I called Kohler Walk right away, and they got somebody out the next morning to fix it. Plus the gentleman that came was very nice and he said this happens once in a while.

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    Response from Kohler Walk-In Bath

    Hi Maryland, thank you for your review. We are so glad that you had a positive sales and installation experience. We hope you continue to enjoy a safer and more comfortable bathing experience with the KOHLER Walk-In Bath. Have a great day!

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    Installation & Setup

    Reviewed Nov. 12, 2019

    My wife had shoulder surgery and she was already having difficulty getting in and out of the bathtub. Kohler Walk-In Bath was the highest rated and I got the best deal. My interaction with the salesperson was excellent. It was impressive that he knew all of the ins and outs about the tub. And the installation was perfect. They were timely in arriving and in finishing. They completed the job in one day. Kohler Walk-In Bath makes it very easy for my wife to get in and out of the tub. I like the safety and convenience of it.

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    Response from Kohler Walk-In Bath

    Hi George, thank you for your review! We always love to hear from happy customers about their sales and installation. We are thrilled that your wife is able to bathe more comfortably with the Walk-In Bath! We hope she continues to enjoy a safer bathing experience. Take care!

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    Installation & SetupFeatures

    Reviewed Nov. 11, 2019

    My house is a little older than I am. I'm 71, and I have the original one that was put in when this house was built. I wanted a dependable thing. I'm gonna spend all this money so I wanna get the best. I thought it was Kohler. They have lots of commercials and have good products. The salesperson was patient and answered my questions like how long does it take for the water to run out. And he demonstrated. I'm pretty good at following instructions. So I went to the store two different times and bought the cleaner, 'cause they have a whole list of them, that you should use in the tub. The reason I have a walk-in tub is because I've had my hip replaced and I was scared when you get wet, you have a better opportunity of possibly slipping. The tub is fabulous. I've taken more baths since October 8th, I think, than I did in the 21st century.

    The installer was so concerned asking if I understood and he told me what he was doing. I have never had an installation like that. He came early and he cleaned up my house better than I could do it. Plus he didn't appear to be ready to leave until I was pleased with it. He was terrific. He didn't talk down to me, but he showed me everything and he gave me cheat sheet for operating the tub. But I don't know exactly how to adjust the jets. That's what I like improved. He said something and I missed it, but I read everything, including the salt box. I'm waiting for a plumber to come now because that handle that you turn to turn on the shower, it came off in my hand. I can see that it had a screw on the end, so I tried to screw it back in there. But you can't, because it runs into the faucet that's in there. So, I'm not blaming Kohler completely. It might've been that I didn't turn it the right way.

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    Response from Kohler Walk-In Bath

    Hi Barbara, we are so glad that the Walk-In Bath is providing you with a safer and more comfortable bathing experience. We are also happy to hear that your salesperson was knowledgeable and gave you a thorough demonstration. We hope you continue to enjoy your new bath. Thanks for the review!

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    Installation & SetupPriceMaintenance

    Reviewed Nov. 10, 2019

    I was impressed with the presentation of Kohler Walk-In Bath and its price. I had a great interaction with the installer. He did the installation quickly and professionally. But I've had an issue wherein the door was leaking, so they sent a repairman who ordered a new door and it's working fine now. I had a walk-in shower before. I just wanted to soak in a tub. So, I'm using their walk-in feature and I like being able to sit and relax.

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    Response from Kohler Walk-In Bath

    Hi Elaine, thank you for the review. We are happy to hear that you were impressed with your sales and installation experience. We are very glad that we were able to quickly resolve the issue with your leaking door. We hope you continue to enjoy relaxing and soaking in the Walk-In Bath.

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    Customer ServiceInstallation & Setup

    Reviewed Nov. 9, 2019

    I couldn’t stand very long so I got a Kohler Walk-In Bath and everything was fine. The saleslady that came out was nice, and the guys that came and installed it worked fast and worked neat. They were really good. They got here about 11:00 and they were gone by 5:00. The tub helps me with relaxing. However this morning, my wife was cleaning the tub and the air jets kicked on by itself. She called me but when I walked up, it kicked off and it hasn’t kicked on since. Other than that, we're totally satisfied with it.

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    Response from Kohler Walk-In Bath

    Hi Thomas, thank you for taking the time to share your feedback. We are so glad that your walk-in bath was installed quickly and professionally.

    If you are still experiencing difficulty with your walk-in bath jets, please contact the dealer that performed the installation to assist you. Have a great day!

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    Installation & Setup

    Reviewed Nov. 8, 2019

    We were looking for a walk-in bath and went on Google, where we found some, then we opted for Kohler given the height of the threshold for the step. That was the only one I would be able to use as the other ones are too high for me. On Kohler's website, there was a little video and a link to get someone to contact you, and I got to them through that. The guys who came here for the installation were very nice, knowledgeable and neat, and they cleaned up everything. I was really impressed with them.

    I'm in a wheelchair and it's very difficult for me to get in and out of a tub. And as I'm getting older, it's just getting harder. But every time I get in and out of my Kohler, it's so easy for me and much safer. I've had it for two months now and my baths have been more often and more enjoyable since. I told my husband he should try it because he's got some hip problems and I think it would really feel good. I'm a big fan. I wish we had done it years ago.

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    Customer Service

    Reviewed Nov. 7, 2019

    I've been tossing around through my head for several years about having a walk-in bath. One time, the girls were here in McConnell, going door-to-door, looking for Kohler business. They were very pleasant. I inquired about it and they had it. I bought one and I love it. I've had it for six weeks now. I had a wonderful interaction with the installer. I had a cast iron bathtub that he had taken out by himself. He really knew what he was doing and he was terrific about it. He reminded me of my great-grandsons. He was full of energy.

    I like everything about Kohler walk-in bath. Although this morning, I couldn't use my showerhead. There was no water coming out of it and I don't know why. I just got one other thing to try before I call them. Nevertheless, I enjoy getting in it. I just got out of bed this morning and I just thought, "I'm gonna just go and soak myself." And I did. When the salesperson was here, we talked about a surround that would go higher from the tub up, and I didn't need it because my tile was in good shape and he just was good about saving everything, so it worked out wonderfully.

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    Response from Kohler Walk-In Bath

    Hi Betty, we are so glad to hear about your shopping and installation experience! We pride ourselves on partnering with only the best local dealers to ensure a seamless and high-quality customer experience from start to finish. We hope you continue to enjoy your new Walk-In Bath. Thank you!

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    Installation & Setup

    Reviewed Nov. 6, 2019

    The sales rep was very knowledgeable. He laid everything out for us. He was very good at what he did, and we liked him very much. He had looked at our house online and already knew where the bathtub we were taking out was, and so when we started explaining to him, he said he knew. Also, he had already figured out where we could put the tub, which I thought was good. Those installation guys were really good too. We used the tub once, and I loved it.

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    Response from Kohler Walk-In Bath

    Hi Mrs. Mason, thank you for your review! We are so glad that you are pleased with the professionalism and knowledge of your sales rep and local Kohler Partner. We hope that your new walk-in bath continues to provide comfort and relief for you. Take care!

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    Customer ServiceInstallation & SetupPrice

    Reviewed Oct. 29, 2019

    I had people come in and give me different estimates and I decided to go with Kohler because I got a better price with them. I also like the guy who came in and talked to me. He was wonderful. The installation was absolutely fabulous. All three guys were as nice as they could be. They got it in and got it cleaned up. I had a little problem with the drain, and I called them back. They came back and fixed it for me. Everyone that I worked with was very professional. And I love the Kohler tub. It's a lot safer for my husband.

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    Response from Kohler Walk-In Bath

    Hi Ronda, thank you for your review. We are so glad that you had a great sales and installation experience and that your husband is enjoying a safer bath at home. We hope you both continue to enjoy your new Walk-In Bath. Have a great day.

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    Customer ServiceInstallation & Setup

    Reviewed Oct. 28, 2019

    I got Kohler for my walk-in tub because they have a good name. The sales rep was very pleasant and professional. But there was a little snag during the installation. The original day that it was supposed to be installed, apparently, the people that were doing the installation quit. But I called the salesman, and he worked with the company to get somebody else in because it dragged on and on. It was 50 days after we bought the tub. They got some other guy to come in and install it and it went flawlessly. The guy was in and out in six hours, and he cleaned up after himself. He took all the scrap and stuff away. It really went very well. I'm really enjoying the tub. I really like the bubbles. It’s very relaxing. I’m very pleased.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Elizabeth, we sincerely apologize for the issues with the local Kohler Partner installers and subsequent delay in installation. We are so glad that everything eventually worked out, and that you are enjoying your new bathing experience! Thank you for sharing your feedback. Have a great day.

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    Features

    Reviewed Oct. 21, 2019

    The sales rep of Kohler were pushy. We ended up sending her out the door. But four days later we made up our mind to go ahead. The quality of their product has been great. The walk-in tub makes a big difference after you work out, or if you just don’t feel good and stuff like that. It does a wonderful thing. If you got a massage, they tell you to soak and that’s a great thing to soak in.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Jeanie, we are sorry to hear about your experience with your local Kohler Partner. Our goal is to provide a no-obligation experience during your in-home quote appointment. We are happy to hear that you are enjoying your Walk-In Bath. Thank you for sharing your feedback. Have a great day!

    Verified purchase
    Installation & SetupFeatures

    Reviewed Oct. 20, 2019

    We have all Kohler products, and all good products where I work at so I decided to have them work for the tub of my step-dad. The jets were the selling point for him. Their sales rep was very flexible. The installation team also did great. They were very informative, very professional and cleaned up after themselves.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Kris, thank you for being a loyal Kohler customer! We are so glad that your step-dad is enjoying his new Walk-In Bath and the hydrotherapy whirlpool and BubbleMassage jets. Thank you for taking the time to share your feedback. Have a great day.

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    Installation & SetupFeatures

    Reviewed Oct. 19, 2019

    I had been thinking about a walk-in tub for a while, one that looked professional and nice and made the bathroom look better. And I didn't want one that looked cheap. That was why I selected Kohler. I love it and I highly recommend it to anybody. I don't have to use the jets. I can jump in and use the shower or tub. But I really like sitting in the jets. I think that's my favorite thing. It relaxes me as long as I've got the time to sit in there. I have to make sure that I have at least a half hour to do that. But the whole experience with Kohler was nice. The installation took less time than I thought they would and they explained everything. Mike and Brian were both wonderful and they cleaned everything including the whole bathroom before they left.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Cheryl, thank you for your review. We are so happy to hear about your experience with your local Kohler Partner salesman and installation team. And we are thrilled that you are enjoying your Walk-In Bath. We hope it continues to give you relaxation and comfort with every soak. Have a great day!

    Verified purchase
    Installation & Setup

    Reviewed Oct. 15, 2019

    I believed in the quality of Kohler. I didn’t even check out anybody else. The salesperson was fine and the installation was excellent. They were professional and each of them, the electrician, the plumber and the two installers, couldn’t have been better or more cooperative in our situation. I very much appreciate working with such professional people, yet friendly. I hope that the installers got their bonus ‘cause they sure deserve it.

    We're glad to have the Kohler in. My husband is having a little bit of trouble. His legs are so weak. So, he’s okay getting in, but getting out, we maybe could have used an extra handle of some sort on the left side. I keep telling him that the whole ridge is actually like a handle, so it went better this last time. So, at a future time, we might have one of our carpenter friends put a handle on the wall on the left side. But it went better this last time. And the problem isn’t the product.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Linda, thank you for your review. We are so glad that you had a positive sales and installation experience. We are also happy to hear that your husband is able to bathe safer with the walk-in bath. The surrounding handrails on the ledge of the bath are designed to provide a secure grip for easy mobility as you enter and exit the bath. We hope that your husband continues to enjoy safer and more comfortable bathing with the walk-in bath. Have a great day.

    Verified purchase
    Installation & Setup

    Reviewed Oct. 12, 2019

    We like a spa-like feeling, and this tub from Kohler which is for my husband, gives him a spa feeling. He needs it for therapy so it's perfect. My experience with the service and salesperson of Kohler was also excellent. They guided me. The installation was timely and they were friendly and did the job exactly as they said.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Margaret, thank you for your review. We are so glad that your husband is enjoying a therapeutic, spa-like bathing experience. We hope you both continue to enjoy your new walk-in bath. Have a great day!

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    Installation & Setup

    Reviewed Oct. 9, 2019

    My sister and I are both handicapped and we started looking into walk-in baths for safety reasons. Kohler's rep was great. He came and explained everything to us. We're large girls and I didn’t want the others that have the small door. We didn’t wanna fight a door to get in it so we went with Kohler. The installation team was great. They cleaned up after themselves. The walk-in bath has been here about a month now. We've tried all its features and we like them all. So far, everything is great.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Wanda, thank you for your review. We are so glad that you and your sister had a positive sales and installation experience. We hope you both continue to enjoy your new walk-in bath and a safer and more comfortable bathing experience. Have a great day!

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    Installation & Setup

    Reviewed Oct. 7, 2019

    It's been good with Kohler. We had one company that came. And the representative told us that they didn't have any left-hand drains, and that was what we were looking for and Kohler has that. The rep was very helpful and the installation went pretty well, except there was only person. And our bathroom isn't that big. So, in order for him to get the tub in there, it was quite a challenge. In fact, my husband had to help him because he got it on the cart backwards, and then when they got it on the bathroom, they had to turn it upside down in order to get it in. And he kinda scratched up the floor in the hallway. It took him a day and a half to complete the installation. Before, when we had just the bathtub, I couldn't get down into the tub. Now, I can go in and sit down, and use the shower. I was having a problem with the drain too. I thought it was draining too slow and I was doing it wrong. So it took an extra long time.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Joann, thank you for your review. We are glad that you had a positive sales experience. We apologize for the damage to your hallway floor; if this matter still requires follow-up, please call us at (800) 707-5276.

    We are sorry that you are having difficulty with the drain. Filling and draining time with the KOHLER Walk-In Bath can vary depending on your home's plumbing. If you are still experiencing issues with the drain, please call the above number or your local Kohler Partner.

    We hope you continue to enjoy a safer and more comfortable bathing experience with the KOHLER Walk-In Bath. Have a great day!

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    Customer ServiceInstallation & SetupSales & MarketingFeatures

    Reviewed Oct. 6, 2019

    A walk-in bath is something I think I needed for my health. I need to stay at home. I didn't wanna have to go to a nursing home. I have really bad neuropathy in my legs and I can hardly walk anymore. It's hard for me to stand and take the shower, and it's hard to get in a regular bathtub and get back out. And so I thought the walk-in bathtub might solve my problem. So I called, and then the presentation by the sales guy had sold me and made it realistic. The installation guys were good. The installation took pretty much two days and it was fine. With my Kohler, I like the ease of walking into the bathroom with the help of my cane and then just opening the door and getting in, and being able to just sit down.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Larry, thank you for your review. We are so glad that the walk-in bath is helping you to stay in your home. We hope that you continue to enjoy the safety and comfort features of your walk-in bath. Have a great day!

    Verified purchase
    Installation & SetupFeatures

    Reviewed Oct. 4, 2019

    Our experience with Kohler was wonderful. The reps that came out to our home were very good. Everybody else I have looked at said they couldn't put one in there. And when the Kohler rep came, he said, "Yes, we can." And he did. The installation was good. You wouldn't even know they were here. They did it wonderfully. They had to remodel some of the stuff and everything else, but they did it and I just love it. I like the jets. I like being able to sit in there and wash a bit and enjoy it. I enjoy the whole thing.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Vicki, thank you for your review. We are so glad you had a positive sales and installation experience, and we hope you continue to enjoy the safety and comfort features of your new walk-in bath. Have a great day!

    Verified purchase

    Reviewed Oct. 1, 2019

    I saw Kohler Walk-In Bath in a book, read up on it and got somebody out here to give me an estimate from Kohler. The guy who put the tub in messed up the wall a little bit and wanted me to buy stuff so he could fix it. I said that I was paying enough money and won't buy the stuff. He did a good job though. My husband likes the tub. All in all, it was a pretty good experience.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Christa, thank you for your review. We sincerely apologize for the damage to your wall—if more follow-up is needed, please give us a call at (800) 707-5276. We are glad that you and your husband had a positive experience and are enjoying your new walk-in bath. Have a great day!

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    Installation & SetupFeaturesEase of Use

    Reviewed Sept. 30, 2019

    My interaction with the Kohler salesperson was fine. Their reps did a visit at the home. The installation team was very good. I had a young gentleman that took care of everything very well. There was also the electrical guy and a plumber, and they were all good. So far, I enjoy the low step-in, some jets and a heated backrest. It’s also very easy for me to get in and out of it.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Michael, thank you for your review! We are so glad that you are enjoying the safety and comfort features of the walk-in bath. We hope you continue to enjoy you new bathing experience. Have a great day!

    Verified purchase

    Reviewed Sept. 26, 2019

    I had sales reps from Kohler come. At the time, I did not know what I was looking for in a tub, so they guided me. I went with their product and the installer was a nice guy. They did good quality work and totally cleaned up after. I have a lot of arthritis and thus far, I like the feel of the hot water all over. Overall, the tub is of great quality.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Linda, thank you for your review! We are thrilled that you are enjoying your new walk-in bath. Have a great day!

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    Features

    Reviewed Sept. 25, 2019

    Kohler was the only company I looked into ‘cause I knew they had a good product. The salesperson that came in was great. He was very polite and friendly. Also, the installers were very professional. I got the tub for my wife and she likes the jets, which helps with her aches and pains. She also feels safer about getting in since it’s a walk-in.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Curtis, we are so glad that the walk-in bath gives your wife some relief for her aches and pains as well as peace of mind with the safe low entry. Thank you for taking the time to leave a review of your purchase. Have a great day!

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    Customer ServiceInstallation & SetupPrice

    Reviewed Sept. 24, 2019

    We talked to a Kohler salesman who was very pleasant and knowledgeable. However, he said that if we didn’t go with him that day, we couldn’t come back and get all the discounts. I didn’t get to see the figures like the original price and the discounts. I’m the kind of consumer that likes to know what I’m getting for my money. I know I paid 20,000, and supposedly, I got almost $5,000 discount. But I didn’t see anything in the bill saying what kind of discount I got and if I got a discount for seniors. Kohler should present them to whoever is buying. Because if you go buy a car, you kinda get all the whistles and whatever it takes.

    I also wanted to talk to somebody else. In fact, I already had a call with them for the next day. However, I couldn’t get another estimate. But I wanted one anyway so I wouldn’t call it pressure. It was just, they didn’t give me the right to a decision. But I’m totally satisfied with the way Kohler installed the walk-in tub and how perfectly it works.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Domingo, thank you for your feedback about your sales experience. We apologize that there was some confusion about pricing and discounts. The Kohler Price Promise aims to make the sales and in-home quote process as transparent as possible. If you still have questions or concerns about the price you received, please contact your local Kohler Partner.

    We are thrilled that you had a positive installation experience and that you are enjoying your new walk-in bath. Have a great day!

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    Installation & SetupPriceFeaturesWarranty

    Reviewed Sept. 21, 2019

    I have a Kohler sink in my bathroom and my familiarity with their products is one of the factors that I considered when choosing them. Also, I used to work in real estate and I know Kohler's a good-quality brand. Although it's a lot more expensive than a lot of the competitors, there's a lifetime warranty on everything like in terms of the motor, the jets and the plumbing. That was the big reason that I purchased their walk-in bath. Ten years down the road, if I have a problem, it's gonna be a much bigger problem if there's not someplace I can go to and have to pay for repairs.

    The sales reps that I spoke with was okay but there was some confusion and not as much as clarity as should've been established in terms of the installation process, and that got problematic. With me running into some issues, the installation was over the course of about 10 days. There was some time when the installer had to come back and he had other jobs he had to do. But in the end, it was resolved. He was very good and super professional. He was a nice guy and he knew what he was doing.

    I got the tub because my 96-year-old mother moved in a few weeks ago and I like it because it makes it really easy and comfortable for her. As for me, I don't mind sitting down or standing up to take a shower and use the bath, but the Kohler tub is nice. I would like it if the jets were higher up but I understand why they can't be because I gotta fill up the tub and then that's more water. That's my only disappointment with the tub but it's not a big deal.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Randy, thank you for being a loyal Kohler customer! We are so glad that our Lifetime Limited Warranty gives you peace of mind with your walk-in bath purchase—that is exactly what it's designed for!

    We are sorry to hear that you experienced some confusion during the sales and installation process. If you still have questions or concerns, please call us at (800) 707-5276.

    We hope the walk-in bath continues to make bathing easier and more comfortable for your mother. Have a great day!

    Verified purchase
    Installation & SetupPrice

    Reviewed Sept. 20, 2019

    I was having some work done in my house. I had a leakage in the wall and I had some restoration done in there. When the workers got through with it, I told them that I wanted a walk-in tub instead of a regular tub, and one of them me referred me to Kohler. My interaction with the Kohler rep was very good. He sat down with me and explained everything. He had this setup where he demonstrated how it worked and what to do and what not to do in the tub, the chemicals, different types of stuff that you can't use to clean it. It was very informative because I, on the other hand, just thought it was a tub that you just run water and get in. But it's a little different.

    The installation went extremely well. I was thinking that it would take at least a couple of days, but no. They came in, they were all punctual, they told me that the tub would be here between 8:00 and 12:00 to install it, and they got here by 8:15 that morning. And about 4:00, they were done, had cleaned up everything, and left everything nice and tidy. The experience was really nice. And from what my daughter says, a very enjoyable experience.

    I haven't had the opportunity yet to get in the tub, but my daughter loves it. She feels like she's floating when she gets in there. I actually got it for her because she had a stroke and she has lupus, so she had a lot of pain a lot of times. She also doesn't really get around a lot. As the rep was doing his briefing, he mentioned that the jets help a lot in the stimulation of the body, and my daughter confirmed it. She said, “Yeah, it really makes you feel good, mom.” I've been telling people about Kohler, but it's expensive. A lot of people don’t wanna bite that bullet. Nevertheless, it's a very nice investment as it helps my daughter a lot.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Lanzea, thank you so much for sharing your feedback! We are thrilled that your daughter is enjoying a more comfortable and therapeutic bathing experience at home.

    We are glad that you had a great sales and installation experience as well. We aim to make every part of the process as enjoyable and worry-free as possible. We hope both you and your daughter continue to enjoy your new Walk-In Bath. Have a great day!

    Verified purchase
    Installation & Setup

    Reviewed Sept. 19, 2019

    Kohler was a bit better-priced than others and since I also had one in California, I know their product is a good one so I went with them. The rep was good and the installation went fine. They showed up on time and the place was clean. I love the jacuzzi and the relaxation. I love my tub, it’s a good experience.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Yvonne, thank you for being a loyal Kohler customer! We are so glad that you are enjoying your walk-in bath and its comfort features. We hope you continue to love your relaxing new bathing experience with the KOHLER Walk-In Bath. Have a great day!

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    Customer Service

    Reviewed Sept. 18, 2019

    I called the number on the phone, then a guy from Kohler came out and I liked the way he did his presentation. He was very friendly and knowledgeable. The installers who came were friendly too, but they didn’t interact with me very much. They stayed on the job all day and kept working. Now, the walk-in tub helps me a lot with my anxiety and it calms me down. I also have a bad back and when it bothers me, I get in and the tub helps with the soreness on my spine. I love it and I've recommended to people who were talking about getting a tub to get Kohler instead.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Ann, thank you for your kind words and for recommending the walk-in bath to your friends! We are so happy to hear that the Walk-In Bath is helping with your anxiety and soreness. We hope it continues to give you relief with every soak. Take care!

    Customer ServiceInstallation & SetupPriceFeatures

    Reviewed Sept. 18, 2019

    After researching walk in tubs I concluded that Kohler was the best available to suit my needs. However, I quickly learned that one can only purchase the tub from Caliber Co., who is the only authorized dealer in my area. When I called, I explained that I had a contractor who was going to remodel my bathroom. I asked what the price of the tub was and what the specs were. The person gave me a price of $9,800.00 and emailed the specifications so that my contractor could draw the plans. Nothing was said about Caliber having to install the tub; however, my contractor suggested we have them do it.

    I then called Caliber and scheduled a sales rep to come to my home. That is when I learned that 1. I needed to add another water heater as the Kohler unit uses 86 gallons of water and my heater is a 50 gallon tank; 2. the cost of the Kohler walk in bath is actually $15,995.00. This came as a complete shock! I was already trying to digest the $9,800.00 price! (Also, I was then told that only authorized Kohler people can install the bath.) 3. Then, in the Kohler ad online, it specifically says "Price includes: walk in bath + installation + bath walls." The sales person absolutely denied this, saying that the walls are "extra." (This is where the bait and switch comes in). I called Kohler directly to see if there was another dealer in my area and was told absolutely not. Caliber is the only authorized company to sell their walk in baths.

    This whole experience turned out to be extremely negative. The price is completely outrageous. People who need walk in tubs are most likely elderly or handicapped and to charge that much to this category of citizens is unbelievable. They are already at their lowest income level with many health issues and expenses. I am not only disappointed in the Dealer, Caliber, but more so with Kohler, who is supposed to be one of the finest companies in the industry. Both of these companies are taking advantage of disadvantaged people.

    Another interesting note is that in the Kohler ad online, it specifically states that anyone having an in home evaluation will receive a set of "Turkish towels." Of course no one mentioned or offered them to me. A very small, but important detail of their misrepresentation. Obviously, I cannot afford that kind of expense, so I will spend my elderly years enjoying my existing shower and be grateful that I have that to enjoy. I just wanted others to know of my experience with Kohler and Caliber Companies.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Judith, thank you for taking the time to share your feedback.

    To ensure a positive sales and installation experience for our customers, we only partner with top-rated and experienced dealers to sell and install the KOHLER Walk-In Bath. These dealers are trained and certified by Kohler Co. to install the bath. This also helps our customers avoid the process of vetting and selecting a reputable contractor themselves. You can read more about how we select Kohler Partners at kohlerwalkinbath.com.

    Depending on the plumbing and age of the home, it may be necessary for some customers to purchase a larger water tank in order to maintain the preferred water temperature in the bath. This ensures a comfortable, shoulder-height soaking depth while you bathe.

    The cost of the KOHLER Walk-In Bath is unique for every customer. The custom price is calculated by factors including your home’s plumbing and electrical outputs, the walk-in bath model you choose and any accessories you wish to add. The Kohler Price Promise states that you will receive one definitive quote that includes the bath, installation, removal of your old bathtub, and any accessories you wish to add on.

    The KOHLER Walk-In Bath offers a competitive price relative to other walk-in bath brands. Some add-on options, such as hydrotherapy jets and LuxStone bath walls, will affect the quoted price.

    We apologize that you were never offered the free set of Turkish Bath Linens during your quote appointment. We encourage you to contact Caliber to receive your voucher.

    Thank you again for providing feedback on your experience. Have a great day.

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    Customer ServiceInstallation & Setup

    Reviewed Sept. 16, 2019

    I’ve known about Kohler all my life and we had it in our home before. When we moved here and decided to build, we decided we wanted it. The rep was all right, but the first salesman on the phone that I called was a little bit pushy. They were professional all the way though. The installation went perfectly. They knew what they were doing and they went about doing it. I had a Jacuzzi before, and Kohler works better.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Mary, we are so glad that you are enjoying your new walk-in bath and had an excellent installation experience. Thank you for being a loyal Kohler customer! Have a great day.

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    Installation & SetupFeatures

    Reviewed Sept. 15, 2019

    The installers did the installation of my Kohler walk-in bath in one day. They went through a demonstration of how to use the shower but I can’t get the water to come out of the shower. I can’t get it to stay on. I don’t know what I’m doing wrong.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Agnes, we are so glad that your Kohler-certified installers were able to complete your walk-in bath installation in a timely manner. If you are still experiencing difficulties with your handshower, please contact your local Kohler Partner for assistance. Thank you for your review!

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    Customer ServiceInstallation & SetupFeaturesFill Or Drain Time

    Reviewed Sept. 14, 2019

    We've been wanting a walk-in tub for a long time and we've kept putting it off and putting it off. Finally, my husband did have some issues with his health and I said, "We have to move on this now." We have a lot of Kohler products in our house. I made the decision not to shop around a lot and I decided that Kohler was the one we wanted because it's usually good quality. The salesperson, Brian, came over. He was a very nice and friendly fellow and everything went well. We have a ceramic tile in the bathroom which we never tore out because we love it. The fellow that installed the tub, Peter, was very good at taking the tile from the covered up part and putting it where the shower came out of the wall. He was very thoughtful and did a very good job.

    But our first experience wasn't that great because we only had lukewarm water. The plumber that they had here installed something and I had it corrected. I had to call a plumber because of a different reason. He took care of the reason I initially had him there for. Then there was this thing he found out that was installed on top of the water heater to regulate the water, and it was never turned on. After that, we had the water temperature we wanted and we're very happy with it. It takes a long time to take a bath though. You wait for the tub to fill up and it's not like stepping into the tub and taking a shower. You have to allow a good half hour. We probably won't get in there as often if it takes that long. But I am very happy we have the tub, and my husband is, too. I'd recommend it. It's a quality product from Kohler.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Virginia, thank you for being a loyal Kohler customer! We are glad you had a positive sales and installation experience with Brian and Peter.

    We are glad you were able to resolve the problem with your water heater. We apologize that it was not done correctly the first time. Fill and drain times for the walk-in bath can vary depending on your home's plumbing, but we are proud to offer a product that has one of the fastest fill and drain times in the industry.

    We hope you and your husband continue to enjoy your new walk-in bath experience. Thank you for taking the time to share your feedback. Have a great day!

    Verified purchase
    Maintenance

    Reviewed Sept. 13, 2019

    The first person from Kohler that came was not very good because they were supposed to be here at about 9:00 in the morning, and they didn't get here until 3:30 that afternoon. And so, the job was supposed to have taken about a day to complete, and it took two days. Also, we called about a week and a half ago about our door leaking water. It was last Friday that Rob, the man that installed it, came and then confirmed that it was leaking. He said he was ordering some parts that would come to our house, and we should let them know when the parts have arrived. They have not arrived, so that's where we stand right now.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Carlton, thank you for sharing your feedback. We sincerely apologize for the miscommunication and delayed completion time for your walk-in bath installation. Sometimes other in-home visits and installation appointments can run over the allotted time, causing delays for other appointments.

    If you are still waiting for new parts to arrive for your walk-in bath door, please contact your local Kohler Partner or call Kohler Customer Service at 1-800-4-KOHLER. Thank you and have a great day.

    Verified purchase
    Customer ServiceInstallation & SetupSales & MarketingMaintenance

    Reviewed Sept. 12, 2019

    We got into a rough start with Kohler, but we’re doing better. The salesperson that called me was from Tulsa. He came down here and showed me everything he was gonna do. He said that because of the location on the other side of the house, they would have to run a separate pipe from our hot water heater to the walk-in tub. I said okay. When the people came out to install the tub, I told them we already have a tub with a whirlpool in it. They said they were gonna use the same pipe. I asked, “Okay, so we don’t have to run anything from the hot water heater all the way back here?” They said, “No. We’re not gonna have to do that.”

    I have called and left messages twice with the guy that gave me his number in Tulsa and he’s never returned one of my calls. I ended up paying for something that I didn’t have to pay for ‘cause then they didn’t have to run the pipe from one part of the house to the other, and it pertained to getting up in the attic and running the extra pipe and wire across the base of the house. No one’s called me back and returned my calls, and it just rubbed me the wrong way. That doesn’t sit good with me. It also took them about 7 weeks before they got the tub and put it in after I signed the contract. I said, "As large as this company is, it shouldn’t take 7 weeks. You guys are advertising this thing, you don’t have them in stock? They said, "We gotta call the manufacturer and we gotta order one, then it’s gotta be shipped here. That’s why it takes 6 weeks.” That didn’t make sense to me.

    Then the tub just stopped working so I called the local number. They said that they would get ahold of the people to come out and check it. I waited a week and nothing happened so I called them again. I told them point-blank, “This is **. It’s been a week and no one’s contacted me or anything.” The lady proceeded to tell me that there’s only one contractor that installed their hot tubs for the state of Oklahoma and parts of Texas and a part of Missouri. If they're gonna have a business as this big, that doesn’t make any kind of common sense. When I'm gonna pay this much money for a hot tub and I gotta wait 6 weeks for it, then I gotta wait a week when something stopped going, no, that left a bad taste in my mouth. I have not been happy with it at all.

    But the guy came out here. He opened the side of an opening and showed me where the breaker is on the inside. He said, “Here’s what you guys do. You just flip this right here and it works.” I said, “Fine. If you’d have told me that on the phone, we could’ve been good. But no one said anything. You had to come up here, you had to make a special trip from Tulsa.” I’m very dissatisfied with the service. It is terrible. But I’m satisfied with the tub. It is is wonderful. The installers were excellent too.

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    Response from Kohler Walk-In Bath

    Hi Sam, we are concerned to hear about your purchase experience. We sincerely apologize for the confusion with the salesperson. A Kohler representative will contact you soon to address your concerns with payment.

    We are so glad that you are enjoying your new walk-in bath. Have a great day.

    Verified purchase
    Installation & SetupSales & Marketing

    Reviewed Sept. 11, 2019

    I went with Kohler for their reputation and the presentation that was done at our house. I was impressed with how knowledgeable the sales rep was. He helped us figure out what worked best. The installation was great as well. They were there when they said they’d be, and they finished a little earlier than they thought they would. They did a wonderful job. The tub is amazing and I love it. I take a bath and relax, and I sleep all night.

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    Response from Kohler Walk-In Bath

    Hi Alice, thank you for your review! We are so glad that you are loving your walk-in bath and its relaxing features. We are also happy to hear that you had a positive purchase and installation experience. We hope you continue to enjoy your new bath routine. Have a great day!

    Verified purchase
    Installation & SetupFeatures

    Reviewed Sept. 10, 2019

    The installers who put in our Kohler walk-in tub were very knowledgeable and the installation went smoothly. I like the jets and I take more time bathing now.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Ruth, thank you for your review! We are so glad that you enjoy the jets and your new bathing routine. We hope you continue to enjoy soaking in your new walk-in bath. Have a great day!

    Verified purchase

    Reviewed Sept. 9, 2019

    We saw walk-in bath ads on TV and decided we wanted one. I searched for the companies that made them and found American Standard and Kohler. We know Kohler very well. We have their faucets and we're very happy with the quality of the products. So, we picked Kohler. Our interaction like with the sales representative was excellent. We made an appointment for them to come, give us a demonstration, and talk about it. They were very professional and had extensive knowledge of their product and other products, so they could easily tell us the differences. Plus, they didn't push the product.

    I also checked some of the differences and they were accurate with what the fellow was saying. The information I really wanted to check was if other products had more water jets. He explained that more was not necessarily better. Also, on the water draining, Kohler does not have an enhanced drain system with a pump that makes the tub empty faster. He explained why that was not necessarily a good thing, which I also checked out.

    Other than that, I like that you can walk into the Kohler tub. My wife was not able to get into our old tub, which was a very high and cast-iron tub. So the Kohler mainly was for my wife so that she could take a bath and not just a shower. Plus, I have always wanted a Jacuzzi type of a tub, which is my favorite part. Now, I take baths more often because I like the relaxation it gives me. I'm extremely happy with the experience.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Robert, thank you for being a loyal Kohler customer! We are glad that your local Kohler Partner was able to explain that more jets can often weaken the overall power of the jet system, so it is important to consider the quality, rather than quantity, of jets in a tub.

    We are thrilled to hear that your wife is enjoying a safer bathing experience and that you are loving the spa-like hydrotherapy jets. We hope it brings you peace of mind and relaxation for many soaks to come. Have a great day!

    Verified purchase
    Sales & MarketingFeatures

    Reviewed Sept. 7, 2019

    The Kohler sales reps were very good. The installers were very professional and their work went very well. Overall I was pleased with the service. I enjoy the whirlpool feature of the tub.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Laurie, we are so glad that you had a positive experience from start to finish and that you are enjoying the whirlpool jets. We hope you continue to enjoy your new bathing experience. Have a great day!

    Verified purchase
    Installation & Setup

    Reviewed Sept. 6, 2019

    The salesperson was terrific and did a good job. The installation team was very professional and efficient. I had complete confidence in them, the way they acted. The Kohler walk-in bath makes my wife happy. It's a comfortable bath.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Duane, thank you for your review! We are so glad that you had an excellent sales and installation experience and that your wife is enjoying the walk-in bath. We hope you both continue to enjoy your new bathing experience. Have a great day!

    Verified purchase
    Installation & SetupFeatures

    Reviewed Sept. 5, 2019

    I've used Kohler products before and then there was an ad in the paper. I appreciated how they came out and how they followed up when they had presented the estimate, and then followed up on it. The installation took two days, and they were very thorough and explained everything to us as they were going along so that we knew what was being done. I've enjoyed every part of the tub. I like the stand up part and the ability to sit down and take the shower because I can't stand very long.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Darlene, thank you for being a loyal Kohler customer! We are so glad that you had an excellent sales and installation experience. We are thrilled that you are enjoying your new walk-in bath and its safety and comfort features. We hope you continue to love your new bathing experience. Have a great day!

    Verified purchase
    Features

    Reviewed Sept. 4, 2019

    I've seen Kohler on TV and in the papers, and a friend of ours has one because he's got arthritis, and so it was highly recommended by him. The reps came to the house and we discussed everything with them. They were great. The installers were good too. They did their job, and then after they were done, they explained everything to me. Every time I use it though, I do something wrong. I couldn't find how to turn the shower on, and it took me forever to find out that the thing behind the spigot itself wasn't for the drain. The biggest thing is I have to get a shower curtain because it splashes. The jets are so powerful that it goes everywhere. Nonetheless, the tub helps me feel better. I've already given my friends information on it.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Kathleen, thank you for taking the time to share your feedback. We are so glad that you had a great sales and installation experience, and that your walk-in tub helps you feel better. We also appreciate you spreading the word to your friends!

    If you are still experiencing difficulty with your walk-in bath jets or handshower, please contact the dealer that performed the installation to assist you. Have a great day.

    Verified purchase
    Installation & SetupFeatures

    Reviewed Aug. 23, 2019

    I've been extremely happy with everything that has been going on with my Kohler. I liked the company's reputation, and then also I just needed to re-have my bath because it was kinda getting old and cracked. Kohler's salesperson was fantastic. Everybody was knowledgeable and answered all of my questions and I'm very happy with that.

    The installation team was very professional. My son, who is 15, was home that day that they were doing the installation, so they were giving him updates as far as what they were doing to keep him up-to-date so he could communicate with me as well. So they communicated really good. I was very happy with that. And then, they kept the path from the bathroom to the front door clean. So, I'm very pleased with the overall experience. I like everything about our tub. I like the fact that the seat is at a great length for just sitting down. I like the handheld shower thing. Everything worked out well and it's a perfect fit.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Joleen, we are so glad that you had such a great experience with your local Kohler Partner team. We are thrilled that you were satisfied with their communication and cleanliness when working in your home. We hope that you continue to enjoy your new bathing experience at home. Take care!

    Verified purchase
    Customer ServiceInstallation & SetupPriceFeatures

    Reviewed Aug. 21, 2019

    Kohler was the one that responded to me. Their salesperson came out here and was very informative and would not take no for an answer. He wanted me to have that tub, and now, I have a tub and I love it. I give high praise to our salesperson. During the installation, they were super fast, very clean, very polite, and really nice. Part of my problem was I had no idea how much those things cost. So, I kinda pared it down and I wound up doing my own tile surround, and it looks great. So, I was able to get it and I didn't think I could because it was so expensive, and now I have it. I’m excited.

    I had a knee replacement 20 years ago, and it’s very hard to get in and out of a bathtub. So, we have a really nice shower in our master, and then we went on this luxurious vacation and they had this great big tub that I could get in and out of. And I came home and I said, “I’ve got to have a tub. I need to soak.” So, we took the bathtub out of our front bath and put that Kohler in, and it is beautiful and luxurious and I get to soak. I can put a little of my essential oils in it and it’s wonderful.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Mary, we are so glad that you are able to bathe safely and comfortable again! Thank you for your kind words about the salesperson and installation team. We hope you continue to enjoy a luxurious soak at home with your new Walk-In Bath. Take care!

    Verified purchase

    Reviewed Aug. 18, 2019

    The Kohler salesperson was nice and explained the product well. Also, the two installers were cordial and did everything they were supposed to do. I can get in and out of my shower. The installers told me how to clean it and I do it that way.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Elizabeth, we are so glad that you had a positive sales and installation experience, and that you can easily enter and exit your new shower worry-free. We hope you continue to enjoy using your new shower. Take care.

    Verified purchase
    Features

    Reviewed Aug. 15, 2019

    My mother has had Kohler for 55 years. All of her fixtures are Kohler. That’s the only product that it’s in her home, and she would not have taken anything else. There’s been nothing but positive interactions with them. She likes the tub heated, and she likes being able to get in and out. It's a little large for her though, so she slides off the seat. I still have to directly supervise because of that. If your feet can’t touch the bottom when you’re sitting in the seat, then it’s dangerous. It’s like having a toddler in the tub in a sense because if she would slide down and get into the water, I’m not sure how well she would be able to pull herself out. Overall, everyone is satisfied, and it’s great.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Kalen, thank you to you and your mother for being loyal Kohler customers for over 50 years! We are so glad that she is enjoying her new bathing experience that is safer and more comfortable. The Kohler Walk-In Bath is designed to accommodate a wide variety of body shapes and sizes, and includes extra safety features such as textured surfaces to help prevent slips, as well as surrounding handrails and a grab bar. We hope your mother continues to enjoy her new walk-in bath and its heated surface and ultra-low entry. Take care.

    Verified purchase
    Installation & SetupFeaturesWarranty

    Reviewed Aug. 13, 2019

    I liked Kohler's lifetime warranty, and the fact that I kinda did find everything through one company. I didn’t have to do like separate stuff. Their sales person who came in was great. We had a very positive experience. And they were very fast. Our tub was installed within like a week and a half from the time the guy came out and talked to us to install. And it only took them like six hours to install it from start to finish. They were amazing. We got our tub with everything. We got the jets, and the bubbles, and the heated back. It came with all the options. I like being able to take a bath and submerge.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Angela, we are thrilled that you had such a great sales and installation experience! The Walk-In Bath is designed to be installed in as little as one day so that our customers can avoid the stressful and disruptive remodeling process that accompany many installation projects. We are glad that you are enjoying your new bathing experience. Take care.

    Verified purchase
    FeaturesFill Or Drain Time

    Reviewed Aug. 12, 2019

    We were interested with a soaker and Kohler had it. It fills up and drains fast enough. I've only used it about three times, but I like it too, just to be able to sit down and relax for a while. My wife absolutely loves it. Now, she can sit down for an hour or so if she wants. She’s taking a lot of advantage of it. We had to make some modifications to the bathroom. We had to widen the door a little to get it in. The rest of it was pretty much perfect. The installers were unbelievable. They did a really good job and ran into what we thought was gonna be a problem with the leak, but they were able to solve it.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Robert, thank you for your kind words. We are so glad that your installation experience went well, and that you and your wife are enjoying your new bath. We hope you continue to enjoy relaxing and soaking in your new walk-in bath. Take care.

    Verified purchase
    Price

    Reviewed Aug. 11, 2019

    The salesperson and the installer from Kohler were excellent. But the product sucks. The walk-in tub is very simply built and it cost me $12,000 for something I consider worth about $500. I expected something of high quality. And all of this is just a stamped out piece of plastic and it’s way overpriced. But, the service has been excellent.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi James, we are so glad you had an excellent experience with your local Kohler Partner salesperson and installers. Kohler product designers and engineers spend many years conducting customer research to develop products of the highest quality. This includes a walk-in bath equipped with advanced safety features, such as the lowest step-in on the market, and thoughtful comfort features for a better and more accessible bathing experience. Plus, everything is backed by the Kohler name and a Limited Lifetime Warranty.

    Verified purchase
    Installation & Setup

    Reviewed Aug. 10, 2019

    I'm more familiar with the Kohler products. Their sales rep was wonderful. I got their tub for my mother and he explained things very well on how the tub would work and how the installation would go. And everything went as promised. The installation was absolutely perfect and those two guys were probably the two best guys I’ve worked with in 50 years. The goal is to make it easier for my mother to get in and out of the tub.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Glenn, we are thrilled that you had such an excellent sales and installation experience. That is our goal with every in-home interaction with our customers. We hope your mother continues to enjoy a better and easier bathing experience with her new walk-in bath. Thank you!

    Verified purchase
    Installation & Setup

    Reviewed Aug. 9, 2019

    Kohler's salesperson and their professionalism were very nice. We were told when the installers would arrive to put in the tub, but it was off by hours. It wasn't the installers fault though. They came from such a distance that there was no way they would have been at our house by 9:00 to 11:00. Kohler's home office people should not say that something was going to happen when it was obviously physically impossible. They should not put the installers in a position where customers are angry by the time they arrive. If we had been given the correct information by the home office people, it would all have started out on a much more positive note.

    However, the installation team was very nice and were excellent at cleaning up after themselves, which I really appreciated. They suggested a change from what the salesperson had suggested. And their suggestion was correct. It worked out very well. But the second day took a long time because one fellow had to do all the work. He stayed until after 6:00 o'clock in the evening to finish. He had driven from several hours away and had a several-hour drive ahead of him to go home, which he didn't complain or tell me about. The tub is great. My husband and I have arthritis and the tub is very good for that.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Linda, we are so glad that you are pleased with the professionalism and cleanliness of your local Kohler Partner. We strive to provide service and products that require minimal disruption to you and your home on installation day.

    We apologize for the miscommunication in arrival time of your Kohler Partner. Due to travel time and the nature of other appointments that day, predicted arrival time is not always precise.

    We hope that your new walk-in bath continues to provide comfort and relief for you and your husband!

    Verified purchase
    Installation & SetupFeatures

    Reviewed Aug. 8, 2019

    Kohler put in a whole walk-in tub. We went with them ‘cause the other outfit did not have a heated seat. I can also get in and out of the tub. Their reps were excellent and the installation was very good. The crew got here early and did it ’til around 3:00. It was a good part of the day. And their cleanliness was excellent.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Marilyn, we are so glad you are enjoying your new walk-in bath experience! The heated backrest truly does make a difference in the comfort of your bath. We are also happy to hear that your installation experience was fast and tidy! We hope you continue to enjoy your new bathing routine. Take care.

    Verified purchase
    Installation & Setup

    Reviewed Aug. 1, 2019

    I went to another company and they showed me their expensive bathtub, and they didn't wanna show me anything else. I had Kohler come in, and between the two, I got what I wanted from Kohler. The rep was good and he explained everything. I got a walk-in tub and its installation was excellent. It's working well and I like it. However, I noticed one little thing that was in my bedroom, and I didn't even see it before everything was done and they finished everything. They punched a hole in my bedroom area, and I didn't even find it until after all this was done. I don't know if it’s too late to have somebody come out and look at that or not. Other than that, the guy that installed it was super. We had a problem getting it into the bathroom area, and he had cut out part of the drywall, and he taped it back up and painted it for me. He did an excellent job.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Richard, we are so glad that you had a positive sales and installation experience with your local Kohler Partner. We encourage you to contact the team that installed your bath to address the hole you found in your bedroom. We hope you continue to enjoy your new bath! Take care.

    Verified purchase

    Reviewed July 30, 2019

    The Kohler sales person was very nice and polite, and they did a good job. Also, the installers were very good. However, I have a drip and the tech was gonna come by and fix it, but we weren't here the time he came through and he lives in Pennsylvania. I hope that he will at some point come by and check it. Nonetheless, the tub satisfies the need that we have and we like all of its features.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Shirley, we apologize for the drip in your bath. If you require further assistance, please call 800-707-5276. We appreciate your kind review about your sales and installation experience. We hope you continue to enjoy the safety and comfort features of your new Walk-In Bath.

    Verified purchase
    Installation & Setup

    Reviewed July 29, 2019

    I picked up a yellow page book and I saw Kohler in there. The rep was great and I liked everything about his presentation and service. The installation team only took a day and a half and the experience was great. The tub is very relaxing. I’ve got neuropathy and it helps my feet.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Joseph, thank you for your kind words about your sales and installation experience with your local Kohler Partner. We hope you continue to enjoy relief and relaxation in your Walk-In Bath!

    Verified purchase
    Customer ServiceInstallation & SetupFeatures

    Reviewed July 23, 2019

    We were initially given a choice between a Kohler and a Jacuzzi, and the salesman said that the Kohlers are a little bit wider to sit down in. He also said the only difference was that we weren't supposed to use too much Epsom salts or any kind of bath salts in them. But we talked to someone else with Kohler and they said that if we wanna up Epsom salt in there, it's not gonna hurt as long as we don’t make it soupy.

    We decided to order the Kohler bathtub and it was very easy. When we called, they contacted us back and made arrangements to come out within a week. And at that time, we decided that we really wanted to do that. So, the man explained things to us and we were pleased with his presentation. He told us everything about it and the guys who came out to install it were also very professional.

    Now that we’ve got the tub and used it a few times, it’s really good and I like everything about it. It's an awesome system. We can turn on the water pump or the air bubbles and it keeps the water hot. It doesn't cool down when you're using it and that’s a big plus. If you soak in the tub very long, it’ll get cold. But if you run it, it stays warm. It’s also easier to get in and out of our Kohler than a tub or a hot shower. Plus, I can soak in it. I’m on my feet a lot and my back, knees and hips bother me all the time, but I can just sit in the Kohler tub and actually relax. Then the pain goes away. And when I get out, I can just jump in bed and go right to sleep. But I wish that they got a little shower compartment on one end a little bit and that the shower hose was a little bit longer.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Shane, we are so glad to hear that the Walk-In Bath is helping with pain relief and relaxation. We are also pleased to hear of the professionalism demonstrated by your local Kohler Partners during the sales and installation process. We hope that you continue to enjoy your new bath experience! Take care.

    Verified purchase

    Reviewed July 22, 2019

    The rep who assisted me with purchasing my Kohler product was great. I liked his presentation. He made it simple and easy for my 89-year-old mom to understand everything. He had visual aids and that worked really well. My mom can't hardly walk and she's very much dependent on a walker. The tub benefits her because she's able to get into it with minimal assistance.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Dwight, thank you for your review. We are so glad that your mother is enjoying the benefits of the Walk-In Bath. We hope it provides peace of mind for both of you and that she can continue to bathe easily and independently. Have a great day.

    Verified purchase
    Customer ServicePriceFeaturesMaintenance

    Reviewed July 21, 2019

    I love Kohler's product. I wish we had it five years ago. We decided that we needed the walk-in tub after their guy came here and gave us a demo. He was very good and knowledgeable. It was just almost unbelievable when he gave us a quote for how much it was gonna cost - it's like buying a house or a car. But we’ve never really invested anything in ourselves. We always do for our kids, and they’re all grown and got families of their own. And with our age and the things that are wrong with us, we find the tub as something that we needed. And so, we decided to take the plunge.

    The team that put the tub in was fantastic and they answered all of our questions about how it works. They also took all their garbage away. We were very satisfied with them. It just took a while to figure out how to get a hold of somebody for help with a defect in it, but they’ve called me and they’re coming to fix it within the next six weeks.

    Our Kohler tub is a godsend for my husband and me. My husband likes it for the whirlpool while I like to just be able to sit, soak and bathe. I can sit down and wash my hair. I have had COPD really bad, and to stand in a shower and then raise my arms to wash my hair really puts me into spasms. So with the tub, I’m sitting and everything is level with me. It’s convenient and I don’t have to worry about falling.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Flo, we are so glad that the Walk-In Bath is providing a safer and more comfortable bathing experience for both you and your husband. We are also happy to hear that your sales and installation appointments were to your satisfaction. We hope you continue to enjoy your new bath. Take care!

    Verified purchase

    Reviewed July 20, 2019

    I always had to depend on someone to get in a regular tub and get out again. But with my walk-in tub now, I can get in and out by myself. I can close the door and I can sing and whistle. I don't have to depend on someone to help me. I enjoy that independence. I also like the guarantee that Kohler had for the lifetime that we're here in the house. We'll be able to call them and they'll come out and fix whatever needs to be fixed for free. Their salesman was very nice and did very well with explaining things. He even showed us a video, and that helped.

    The installers were very good, too. We were surprised when they took the back wall out because there were thousands of little ants behind it. We have been in this house for over 40 years and we never knew about it. So it was really good and we were very happy that they told us that we should just consult someone then we got the problem fixed. After we took care of all that, it was a matter of just a couple of days and we were able to get them to come back. We would recommend them.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Maxine, we are so glad you are enjoying your independence in the bath! We are proud to offer a walk-in bath that enhances the safety and independence of our customers. We hope the Limited Lifetime Warranty also provides peace of mind. Thank you for your kind words about your local Kohler Partner. We hope you continue to enjoy your new bathing experience at home. Take care.

    Verified purchase
    Features

    Reviewed July 19, 2019

    The Kohler sales rep came to our home and met me and my wife. He was excellent. He answered all of our questions and spent an hour and a half with us. I was impressed with the Kohler brand, the equipment themselves and the company, and the reviews I've seen online and I ended up buying their walk-in tub. When the installers came, they were exceptional as well. They showed up on the day that they were supposed to be there and finished in two days like they promised. They were helpful in going through the steps and the procedures operating the walk-in tub. For the safety aspect, the whirlpool jets are my favorite part of the tub. My wife is handicapped and she feels a lot more secure in bathing than standing up in our shower. She also enjoys the Jacuzzi jet aspect of it and the heated seat.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Chris, thank you for your feedback. We are so glad that you and your wife had a pleasant sales and installation experience. We hope you both continue to enjoy the bath's comfort features and the security of a seated bath experience. Take care!

    Verified purchase
    Installation & Setup

    Reviewed July 17, 2019

    My experience with the Kohler reps has been good. They explained the product fully. Then the installation went well. The installers were very professional and did a good job.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Harold, we are thrilled that you had a positive experience with your local Kohler Partner team during the sales consultation and installation. We hope you are enjoying your new bath! Take care.

    Verified purchase
    Customer ServiceFeaturesWarranty

    Reviewed July 16, 2019

    I was looking for a better tub and something made in this country. I thought Kohler makes a good one and I've been using them for 20 to 30 years. I researched that a little bit and I finally found one I could afford. The rep who assisted me was a nice old man. We had a cup of coffee and had a nice conversation. We talked about the purchase but he was very tight and wouldn't come down anymore. But I needed the tub so I told him I'd buy it. He sent a young man over here and did a fantastic job. But they never sent me the warranty. I need to know what is the warranty on it and how long it is. I talked to the old salesman the other day but I haven't got the paperwork yet. Still, Kohler did well. I enjoy the Kohler bathtub and it's a nice little deal. I like the massage with jets and like to sit in hot water and sweat a little bit which can be good for rheumatism.

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    Response from Kohler Walk-In Bath

    Hi Richard, thank you for being a loyal Kohler customer! The walk-in bath comes with a Limited Lifetime Warranty so you can enjoy complete peace of mind. We are so glad that you are enjoying your new walk-in bath and that its hydrotherapy features are helping with your rheumatism.

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    Features

    Reviewed July 15, 2019

    Before I knew about Kohler, I contacted American Standard and they came out. But it didn't seem like they were interested because they were lukewarm about accepting the job, and they didn't wanna try taking the tub up the steps. And then I saw a Kohler ad in one of the magazines that I get. I contacted them and two guys came out and took a look at it. They told me that it would be tough but they could do it. Then they sent the installer out and he said it ain't gonna be easy but they would do it. I was happy with that right from the start because these guys were willing to give it a shot.

    I like the fact that I can get in the tub and get out without any problem. The one drawback is that I almost have to crawl up on the seat in order to close the door without it touching my feet. It's not a bad thing, but it could have a knockout on the lower portion of it. So, it would pass over your lower extremities without any problem. But it's really not a problem for me and my wife. We love the tub. It is everything I expected and more. We both like the shower head as well. The water jets are great. They really kick up the water, and they really do the job and relax you. We were completely satisfied with Kohler.

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    Response from Kohler Walk-In Bath

    Hi Vernon, we are so glad that your local Kohler Partner was able to install a walk-in bath in your home! Thank you for your feedback about the bath's door. We are happy to hear that you and your wife are enjoying the whirlpool massage jets and handshower features. We hope you continue to love your new bath! Take care.

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    Installation & SetupFeaturesFill Or Drain Time

    Reviewed July 14, 2019

    There was a young woman named Annabelle at Home Depot who was so informative and she was handing out information about free installation with Home Depot. I took the information, read it, came back and said that we need to make an appointment so it worked out very well. The installation was easy and the team was superior. They’re good folk and I was positively impressed. There were a few extra things that kinda went along with this installation and they helped me with those. I had them paint walls and put in a new sink so it really looks like a new room and it’s beautiful.

    I’m 80 years old and I always have aches and pains. Once I get in the Kohler Walk-In Bath and let that thing work on for a while, I won’t have as much soreness. It helps and it’s like having a massage. I like that the water drains quickly as well. Also, I can sit there and use the showerhead and/or turn the water on and get clean very quickly. I don’t have to do a big bath with bubbles. I can use it quite efficiently if I need to. Everyone just thinks that you get in, sit down, run the water, run the pumps, and you’re there for half an hour. No, you’re not if you use it right, and that’s been a nice eye-opener. Overall, A-plus all around. The people were amazing. The product is just well-made and I’m enjoying it.

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    Response from Kohler Walk-In Bath

    Hi Gloria, thank you for your kind words. We are so glad that you are enjoying your new bath experience, including the in-home appointment and installation. We hope that the walk-in bath continues to deliver a safe and soothing hydrotherapy soak with every use. Take care.

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    Installation & SetupFeatures

    Reviewed July 11, 2019

    The rep who helped me buy my Kohler walk-in bath was friendly and extremely nice. Also, the installation team did a great job and they were neat. The house was kept clean on their tracks in and out, you can never tell. They had to work on the door to get the tub in. It was extremely nice. I got the plain tub but I'm still very happy with it. I love the fact that I am having fun sitting in it after a long two-week trip.

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    Response from Kohler Walk-In Bath

    Hi Helen, thank you for your kind words about the sales and installation teams. We are so glad that you enjoyed your experience with your Kohler Partner. We hope you continue to enjoy the soothing and therapeutic benefits of the walk-in bath. Take care.

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    Installation & SetupWarranty

    Reviewed July 10, 2019

    The experience with Kohler’s service has been great. I like the tub because you can actually get in it. The door swings inside instead of outside. You can sit down, let the water run in and then go ahead and do your thing. More than anything, it was the warranty that made me decide to go with them. I was also impressed with the sales rep’s knowledge and being a people person. Plus, the installation team did a fine job and cleaned up everything.

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    Response from Kohler Walk-In Bath

    Hi Randall, thank you for sharing your feedback. We are proud to offer one of the best Limited Lifetime Warranties in the industry to give our customers peace of mind with their purchase. We are so glad that you enjoyed your experience with our local representatives and that the tub is making bathing more comfortable! Take care.

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    Installation & Setup

    Reviewed July 9, 2019

    The person from Kohler who came was very good as well as the installation team from Tundraland. I had a whole bunch of people here such as the electrician and they were very professional. I’m handicapped and I can bathe in the tub instantly.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Judith, thank you for your kind words. We are so glad that your installation went smoothly and that you are enjoying the safety features of the walk-in bath. Take care!

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    Installation & SetupSales & MarketingFeaturesMaintenance

    Reviewed July 8, 2019

    Kohler provided some assistance in putting the tub in which other companies didn’t do. Plus, I had some experience with them. I’ve been up to their headquarters, so I knew something about them. So, that kind of swung me. I liked the product too. The two sales representatives and I had a good old time. They came in and sat down at our living room and we discussed the pros and cons of it. They did their sales pitch but it wasn’t heavy-handed.

    The installation team was good but there was a problem. I filled out a paper that we sent in to them that the bolt in the drain broke the first time I used it and they came three days later. The water had gone through my ceiling and straight through my ceiling tile. They looked at it and said that it was the bolt. Then, they found out that day that that very bolt had broken in three installations recently. So, it was just the bolt itself. They put a new one in and it has worked fine since then. They fixed it and took responsibility for it. I was told to send in a claim for the cost to my ceiling tile and my labor, and I did. I haven’t been paid yet for that but I assume I will. I like that you can hop into the tub and have a shower and be outta there in no time at all. It’s a speedy little shower. My wife has trouble with her hip and knees and so, she uses the walk-in tub more for that function than I do. She really benefits from that.

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    Response from Kohler Walk-In Bath

    Hi Robert, we sincerely apologize for the leak through your ceiling tile, and we hope that our local Kohler Partner fixed the problem to your satisfaction. We are so glad that you enjoyed the sales presentation and the features of your new bath. We hope you and your wife continue to enjoy its safety and comfort benefits! Take care.

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    Installation & SetupFeatures

    Reviewed July 4, 2019

    I spoke with Kohler and I like the intelligence that the rep had put down with me. The installation team was good as well and they know what they were doing. So far, everything is going on well. I like the jets and bubbles and I like the way the tub operates. I feel the relaxations of it. I lay back, sit back and enjoy it.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Leroy, we are so glad that you are enjoying your new walk-in bath. We hope you continue to use the comfort features for relaxation with every soak. Take care.

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    Installation & SetupPriceFeatures

    Reviewed June 24, 2019

    I had been looking at Kohler for a while and I purchased a walk-in tub from them. I liked their reputation and the salesman was fair. He worked with me to knock down the original price. The installation took seven hours and the guy was very nice and professional. He coordinated well with the plumbing people and the electricians. It was just fine.

    There are no other fixtures in my bathtub other than the background paneling. The difference in cost was a little bizarre so I did it all plain. I have one handle on it that I can use that’s on the inside of the tub. With this bathtub, I would like to think I’m safer than I was. But I’m not exceedingly happy with the purchase. It’s slippery on the bottom but I’m just gonna get a mat. I also don’t like the sense of sitting and taking a bath and trying to wash my hair. It’s kinda weird. I spent 65 years upright and I really wish I had a walk-in shower put in with a seat rather than this contraption. It looks like something you'd see in a hospital. But it’s a personal thing and I just haven't really embraced it.

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    Response from Kohler Walk-In Bath

    Hi Valerie, thank you for sharing your feedback. We are glad that you had a good sales and installation experience with your local Kohler Partner. If you find you need a more textured surface for the bottom of the bath, a rubber bath mat should help, just as you mentioned. We have found that for many people who prefer the experience of a shower, the multifunction handshower is especially useful for rinsing as you bathe. We hope you continue to feel safer and more comfortable in your new bath. Take care.

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    Customer ServiceInstallation & SetupFeatures

    Reviewed June 23, 2019

    My husband’s handicapped and I was getting very scared about the shower. We’ve been talking about getting a walk-in bathtub for him and when he said he's ready for it, I talked to my daughter. She recommended Kohler, and Kohler’s always been a good name. And so, we called the salesman and he came out. He liked to talk a lot, and we were in a hurry, so we asked him to give us the facts. He was very nice. We had a Jacuzzi, but it’s very low. It’s hard to get in and get out. We told him the spot where we wanna put it. And he told us what he recommends. We looked at it, and it had all the features we wanted, and so, we went along with his recommendations.

    The salesman said they work with Statewide Remodeling. And they sent out some professional people. The installers, Robert and Chris, were excellent. The installation took a little while, but they had to take the old tub out. And when you have a builder build a tub, he puts all kinds of junk underneath the bathtub. But Robert and Chris cleaned what was under my tub. They put the new one in there and they had to build shelves around the bathtub. Robert took his time. He measured this and that. He was very careful and he did an excellent job. Also, Robert has called me a couple times, and he said, “Do you have any problems with it, whatever?” So, I appreciate that. I like the new tub because my husband can get in and out. The only thing is it could have a wider door. He has to really move his feet out of the way or he’ll scrape his feet when he goes in. He says an inch or so will clear his toes. That’s what gets in the way now when he gets in.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Bobbie, thank you for sharing your feedback. We are glad that you had a positive sales experience with your local Kohler Partner, and that the installation professionals were thorough and did an excellent job.

    We appreciate you sharing your thoughts on the Walk-In Bath design. We have sent your comments about the door to the product team. We are thrilled that the bath allows your husband to bathe more safely and comfortably. Take care!

    Verified purchase
    Installation & Setup

    Reviewed June 22, 2019

    We feel that the walk-in tub we purchased from Kohler was well-done. We like the safety that comes with it. The Kohler rep who assisted us appeared to be very open in telling us all the aspects of it. Our interaction was very good. The installation was very well-done, too.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Nedra and Stan, thank you for sharing your feedback. We are thrilled to hear about your positive experiences with your local Kohler Partner! We hope that the safety features of the Walk-In Bath continue to bring you peace of mind with every use. Take care.

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    Installation & SetupFeaturesWarranty

    Reviewed June 21, 2019

    I bought a Kohler walk-in tub and I like that it has a lifetime warranty. I had an excellent interaction with the sales representative. And the installation experience was painless, efficient, and done in one day. I like everything about my tub. I have a bad back and the bubbles and the jets are really good for my back.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Lillian, we are so glad that the comfort features of the Walk-In Bath are helping your back pain. We are also thrilled that you enjoyed your sales and installation experience with your local Kohler Partner. We are proud to offer one of the best and most comprehensive Limited Lifetime Warranties in the industry, giving our customers peace of mind with their purchase. Thank you for taking the time to leave a review. Take care.

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    Installation & Setup

    Reviewed June 20, 2019

    I have known Kohler’s quality for decades and I bought a walk-in bathtub. I was impressed with the rep’s competence and the interaction was excellent. After the installation, which took six hours, the tub works as advertised.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi James, thank you for your feedback. We are so glad that you had an excellent experience with the local Kohler Partner sales and installation team. We hope you continue to enjoy your new bath experience. Take care!

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    Customer ServiceInstallation & Setup

    Reviewed June 19, 2019

    We liked Kohler’s reputation and we bought a walk-in tub. Clint, the representative, was outstanding. He was very personable and candid. He talked about what would or would not work, and what we should expect. We liked him very much. The installation was good. We had some problems with the electrician who was going through various issues of his own. We needed to call as it was getting close to the time when the installation was scheduled. We called a number of times, and before we got a call back from the electrician, finally, he sent some people out. However, it was on a different day than anticipated, so that the person who had to install needed to call in assistants because the electricians were not here on that day. We almost canceled but the electricians came and did an outstanding job. We almost didn’t get the tub but now that we have it, we’re glad that we have it. It works and helps in relaxation.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Robin and Paul, we are glad that your new Walk-In Bath is helping you both relax. Thank you for sharing your installation experience. We sincerely apologize for the confusion with the electrician, but are glad that they still completed the installation to your satisfaction. We hope you continue to enjoy the comfort features of the Walk-In Bath. Take care.

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    Customer ServiceInstallation & SetupFeatures

    Reviewed June 18, 2019

    I take care of my elderly parents and my mom came to me one day and said she wanted a walk-in tub. I had already tricked out the bathrooms for them. So everything has grab bars, including towel bars and paper holders. So we didn't need to add anything additional outside of the tub. We met with one salesperson for the tub but we were very unhappy with many things about that. Then the Kohler rep came and we were happy. I've also always loved Kohler products. I have so many Kohler products here, toilets and faucets, and I have Kohler products in my house when I lived in New York. I'm always extremely happy with the quality, the sturdiness and the customer service. Once, I had a problem with some faucets in my house in New York and they just replaced them because they had lifetime warranty. I was like, "Whoa."

    The sales rep also seemed down-to-earth and honest. He explained everything quite well. Then we were also very happy with the installation people, especially Roy, whose real first name is Royal, which I think is awesome. That's why I remember it. I'm going to call Roy to come and do a couple of caulking fixes. Some of the caulking wasn't really beautifully done and for some reason, we notice those details. It's something that even Mom brought up just the other day as a reminder. We thought we would live with that for a while before we called them. It's an aesthetic thing. But given the cost and the size of the tub, it should look really pretty. It's a lot bigger a thing than you realize when you finally have it in the bathroom. But Mom really likes the tub. We got the walk-in tub with all the bells and whistles like the water jets, the air jets and the heating stuff.

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    Response from Kohler Walk-In Bath

    Hi Claudia, thank you for being a loyal Kohler customer! We are thrilled that your mom is enjoying her new Walk-In Bath. We always love to hear from happy customers about their sales and installation experience. We apologize for the caulking issue — if you have any other problems with the Walk-In Bath appearance or function, we hope you will reach out to us or to your local Kohler Partner to fix it as soon as possible. Take care!

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    Installation & SetupFeatures

    Reviewed June 17, 2019

    I like my Kohler walk-in bathtub. I like the jets. It empties quickly and took me a while to get used to because it's different than any tub I've ever used before. I've recommended Kohler already. My experience was very good. Their reps were friendly, informative, and answered all my questions. Also, the installation team was excellent. They came in and bang, my tub was in. And then, they were gone.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Jim, thank you for your feedback. We are so glad that you are enjoying your new bath experience, including your sales and installation process! Thank you for spreading the word. We hope you continue to enjoy your new Walk-In Bath. Take care!

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    Installation & Setup

    Reviewed June 16, 2019

    Kohler is good. I worked in the construction industry for 30 plus years and there were a lot of Kohler products that we used. I got their walk-in tub and they did well. I liked the sales rep's one-on-one personality. The installation was excellent too. Their people came out, did some measurement and installed the tub. I liked their personality and there was true workmanship. There was no slipshod slam bam put it in. It was done right, was very neat, and precise. Also, safety rails were all part of the tub.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Gary, thank you for your kind words about your local Kohler salesperson and installation team! We are thrilled that you were satisfied with their work in your home. We are proud to partner with high-quality local installers that represent the Kohler brand with professionalism and dedication. We hope you continue to enjoy your new bath experience. Take care!

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    Installation & SetupPriceFeatures

    Reviewed June 15, 2019

    Kohler is a good company to deal with and they have a good product. I like the walk-in bath's wider door and the lower step. I'm a little iffy on the shower part of it, though, because I would have liked a pool shower thing, which I've seen advertised. But I can do without that. The main thing is the jets. I'm having problems with my muscles now, and I can get in there and do some exercise for my legs. I do the bicycle type of motion and it doesn't hurt. I'm trying not to lose any more muscle mass and that makes it really nice that I can do some exercises without hurting. I also feel better when I get in and I get out. I'm having some spinal degeneration and when I use the product it's like it’s taking some of the weight off of the vertebrae.

    The only problem was the expense. But then, this is an investment in my health. Also, I realized I got a good product, plus there's a lot of labor involved with it that I didn't imagine. A big part of the expense besides the product itself has to be for the installation or tearing down of old tiles or moving tubs. And then I looked at one other place, and I found it to be a lot more expensive. On top of that, I was impressed with everybody from Kohler. The salesperson was really nice and explained things. The installation team was also courteous and professional. They took care of my carpeting, and because I take care of my stuff, I was really tickled how they took care of everything. I was really happy with the crew.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Beverly, we are so glad that you are enjoying the safety and therapy benefits of your Walk-In Bath! We only select the best and most reputable dealers to become Kohler Partners, so we are thrilled that your experience was up to your standards. Thank you for sharing your feedback.

    We hope your new Walk-In Bath continues to bring your back and muscles relief wherever and whenever you need it. Take care!

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    Reviewed June 14, 2019

    I love my Kohler walk-in bathtub. It's great. Initially, I purchased it because I liked their product. I also added the railing part of the inside. Their sales reps were nice but the installers had to come back because there was a leak in the shower head. They took care of that and they were really nice as well. They cleaned up afterwards and I don't have any qualms with them. All in all, I feel much safer when using my Kohler walk-in bathtub and I'd recommend them to a friend.

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    Response from Kohler Walk-In Bath

    Hi Diane, we are so glad that you feel much safer with your new Walk-In Bath! We appreciate your feedback on the sales and installation process, as well as sharing your experience about troubleshooting the issue with your showerhead. We hope you continue to enjoy your Walk-In Bath and the safety and comfort it brings to your bathing routine. Take care!

    Verified purchase
    Installation & SetupSales & Marketing

    Reviewed June 14, 2019

    Dealing with Kohler's sales reps, talking, and getting an understanding of the product was good. We purchased a walk-in bath and the installation went quickly. It took less than a day and the quality looks good.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Ronald, thank you for sharing your feedback. We are so glad that the sales and installation of your Walk-In Bath went quickly and smoothly. We hope you are enjoying your new bathing experience! Take care.

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    Installation & SetupFeatures

    Reviewed June 13, 2019

    Kohler’s a well-known name. It's very long-standing and reputable. I wanted something that was gonna last my lifetime, so I purchased a walk-in tub from them and I got the handheld shower put in it. The sales rep I dealt with was very knowledgeable, nice, and willing to work with me. The installer was also a very nice fellow and he did a lot of hard work.

    But the other day, when I took it off the hook from behind the bathroom door, I noticed that part of the wall was kind of chewed and dinged up. It was marred, scarred, and gouged, and I wasn’t very happy about finding it that way. The installer never told me that he had done that. I understand and appreciate the fact that when he installed the tub, it was on a Friday and he was anxious to get done and to be able to get home. Also, at the time, he was not expecting to have to take the sink, the stool, and everything out to be able to get the bathtub in. But that wasn’t my problem. That was between him and the sales guy.

    And when he reset the toilet, he didn’t reset it very well because it’s very loose and wobbly. I'm gonna have to get somebody out here to redo that. Other than that, I feel much safer with my Kohler tub. I’m in the bathtub now instead of sitting in a shower chair and that feeling that I’m really getting showered and cleaned is wonderful. I have recommended Kohler to friends, too.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Phyllis, thank you for your feedback. We are glad that you had a positive sales and installation experience and are enjoying your new bath experience!

    We sincerely apologize for the lack of communication and damage to your bathroom wall. We encourage you to contact the local Kohler Partner that installed your Walk-In Bath and follow up with them about the damage to your wall and the issue with resetting the toilet. Take care.

    Verified purchase
    Installation & Setup

    Reviewed June 13, 2019

    Kohler's salesman talked me into getting a walk-in tub from them. He was a good talker and explained the tub really well to me and what other ones are versus Kohler. The installation went fantastically. They did a fabulous job installing it. Plus, the tub does a good job.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Raymond, thank you for sharing your feedback! We are glad to hear that installation day went well and that you are enjoying your new bathing experience. Take care!

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    Reviewed June 12, 2019

    There was a place in the city that had Kohler and the guy tried to sell us one but I didn't like his attitude. I also didn't like the way he had it. He told me it’d take me three months to get it in and wanted money up front. I told him that it would not work. Then the gentlemen that came out were very professional, easy to talk to, and nice. From that standpoint of view, it was a good deal. They worked hard to get things done. There’s just some little dinky thing wrong with the little showerhead that comes with it. I'm waiting for Kohler to get here. They're way above my pay grade but my wife is enjoying the tub so far. We have a shower in the bathroom and the new Kohler tub will work just fine. We’re very happy with the experience overall.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Frank, we only sell the Walk-In Bath through certified local dealers, so we apologize for any confusion. We're glad that you had a positive overall experience with your local Kohler Partner. We hope your wife continues to enjoy her new bathing experience that is safer and more comfortable than a traditional bathtub. Take care!

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    Reviewed June 11, 2019

    I used to have a friend that worked for Kohler. She was a manager at the big store they had. When I built my house, I got toilets, sinks, and whatever it took for plumbing. The installers were very professional and neat. Having Kohler's walk-in bathtub, it’s easier for my wife to get in and out of it now. I’m very satisfied.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Doug, thank you for being a loyal Kohler customer! We're so glad that you had a positive installation experience with our local Kohler Partner. We hope your wife continues to enjoy the advanced safety and comfort features of the Walk-In Bath. Take care!

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    Installation & SetupSales & MarketingPrice

    Reviewed June 11, 2019

    I was doing online research on the walk-in tubs and then my daughter said Kohler makes them. I pulled it up and looked at their website, and then I had one of their representatives come out and talk to us. The guy was nice and Kohler was good but it's really expensive. Some of the other brands offered a few more features than Kohler, too. But we still decided to go with them. One factor is that, when I was reading the information about Kohler, it stood out more than the other advertisements. My wife has a health-condition and unable to take a regular bath because she falls. She’s also taking chemo treatments. They said that by purchasing this type of walk-in bath, its cost might be tax deductible.

    I got the surround. I did the the wall area, the shower plus shower accessories. They also put a shower rod up to go with the shower. And the biggest thing that I liked is that the installation, the electrical and the plumbing, was done right. The installation team was good. I just wish I could’ve gotten a couple more inches of leg room on the tub. They said that the maximum size that they could put in was 52 inches. They also said there had been a problem getting it through the bathroom door because of the width of the door, which is under 29 inches. Other than that, everything works like it’s supposed to. I’ve got a few added accessories, and the wall enclosure really stands out. I wish I had got it a little more coverage on the wall just outside the tub part because it’s so pretty.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi James, thank you for your feedback. We're so glad you had a positive experience with your local Kohler representative and installation team. The price of the Walk-In Bath varies greatly from person to person depending on their plumbing, electrical outlets and existing bathtub placement.

    We are thrilled that you like the look of the bath in your bathroom! We hope you and your wife are able to bathe safer and more comfortably with the Walk-In Bath. Take care!

    Verified purchase

    Reviewed June 10, 2019

    Wanting just the basic, I got Kohler's walk-in tub with the shower. Their salesperson was good. He was so friendly and nice. He explained everything. The installers were good and very knowledgeable. They cleaned too. After we used the tub the first time, my daughter noticed a little bit of a leak. The people came back here the next day and fixed it. With the tub, I feel more relaxed. I go in there and I don’t wanna get out. Kohler is a good company and they've been around for forever.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Elizabeth, thank you for your kind words! We're so glad your Walk-In Bath sales and installation experience was satisfactory, and that your new bath leaves you more relaxed. We hope you continue to enjoy your Walk-In Bath and all of its safety and comfort features!

    Verified purchase
    Features

    Reviewed June 9, 2019

    Kohler is a name we know. We got their walk-in bath that has the jets, and the shower. Our sales rep was very good and nice. The workers came in and did their bit. They were polite and quickly got the work done. Everything’s working out good. I’ve never had the jets and those are good. The tub is deep enough too. I’ve already told people about my experience.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Daniel, we are happy to read that you are enjoying your new bath with whirlpool and BubbleMassage jets. We are so glad that your installation team completed the job quickly and professionally. Thank you for spreading the word about the Walk-In Bath and its benefits! We hope you continue to enjoy. Take care.

    Verified purchase

    Reviewed June 9, 2019

    Previously, we looked at a tub from another firm but it wasn't as well built as Kohler's. A gentleman from Kohler came by and demonstrated the tub to us. We got one and it was better than the tub that we looked at before. Their installers were very good. We put the tub in the bathroom that's connected to our bedroom and that bathroom is not as big as the larger bathroom that we have. Moreover, our house is built on a cement slab and they had to take a jackhammer and trim it down where the tub would fit properly. Still, they knew what they were doing and took a little extra time. They cleaned up really well and everything has been working beautifully since. Thus far, we're well pleased with the tub. I have a problem with my back and the tub has helped me a great deal. My wife has many problems as well and she has been pleased with it too. I would recommend it to any person that’s interested.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Luel, we're so happy to hear that your local Kohler Partner took their time during installation to ensure that everything was installed correctly and professionally. We delighted that the Walk-In Bath has provided relief for you and your wife. Thank you for sharing your feedback. Take care.

    Verified purchase
    Customer Service

    Reviewed June 8, 2019

    I have friends who have Kohler and I purchased a walk-in bathtub from them. The sales rep was very nice. He returned calls. Also, they did a very nice job customizing my order. Harry and Hector did the work here and they were wonderful people. Kohler is lucky to have those two working for them. Everything with my experience was very pleasant.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Thank you for your kind words! We are proud to partner with stellar installers across the country, and are so glad that you enjoyed your sales and installation experience with them. We hope you are enjoying your new Walk-In Bath! Take care.

    Verified purchase
    Installation & Setup

    Reviewed June 7, 2019

    We chose Kohler based on the fact that they said if anything went wrong at all, for a lifetime, they would take care of us. Installation was done very well. It met our timeline very nicely. We are pleased with the workmanship and how they explained things. It's a good experience. However, both of my parents slipped on the floor. When we were taking them in and out, every time, they slipped.

    We adapted by putting a towel in the bottom that was wet and that works. However, I don't think that I should have to be doing that so I contacted Kohler. They gave us a spray that we could put on the bottom that works only moderately well. They offered us an adaptation or a different kind of a floor thing that they could install for $150 and said the tub was going to be safe for my parents. I was not pleased with that at all.

    The guy that came out to look at that and at the showerhead that was leaking into the basement said that he could not adapt that so that we wouldn't have the leakage. And so, we've had to use that differently from what we would like to use it. Also, the floor thing is not resolved. But everything else works the way it should. We were told that they would come and make anything right during the lifetime of the tub.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Linda, thank you for taking the time to leave your feedback. We are proud to offer one of the most comprehensive Lifetime Limited Warranties available for a walk-in tub.

    We are so glad that you had a great installation experience. While the Walk-In Bath has textured surfaces on the flooring to prevent slips and falls, some people need more grip as they enter and exit. We recommend a non-slip bath mat for those who need additional support.

    Verified purchase
    Sales & MarketingFeatures

    Reviewed June 7, 2019

    I've been looking at walk-in baths for a long time. Whenever I saw them advertised, I would drool over them. I saw Kohler on the internet and I knew Kohler was a good name. Jason was a great salesman. We purchased the tub and the installers were wonderful. The shower is nice. The only thing is if I use the shower to rinse my hair, with my eyes closed, I can’t tell what direction the shower’s going in so it goes everywhere. But I coped and I would bend over and stuck my head under the faucet. Also, when I push that button for the heated seat, the seat never gets warm. I expected it to be at least warm when I sit my bare butt on it, but it doesn’t. And then the second time I started it, a few minutes before I get into it, I thought it just has to heat up but it still was cold.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Carol, we are so glad that you had a great sales and installation experience. The multifunction handshower offers multiple spray settings and water pressures to rinse away shampoo and soap; we recommend trying the different settings to find one that works for you.

    If you continue to experience difficulties with the Bask heated surface settings, please contact the Kohler Partner that installed your Walk-In Bath. They will be happy to assist you. Take care.

    Verified purchase
    Installation & Setup

    Reviewed June 6, 2019

    There were a few things I liked about the walk-in tub from Kohler and that's just why I chose it. The reason why I also chose it was because they are quite local. The salesman was good. He was here for a long time and had a very good presentation. But he should not say it'll be done in 48 hours because it makes for a very stressful time when you realize that they're having big problems. He should have known a little bit more because when the team came in, within 15 minutes, they knew they were gonna have a problem running the electrical line.

    Because of them having problems with that, it took two full days and more for them to install the thing. Then, a different guy had to come back to put another box in for the electric. He was here for a little while and came back the next day for about four hours. They were done in 4 days so it was quite stressful. And with all their fancy stuff, they could have some place figured out where to put a soap dish. That's not a big problem though. I feel much safer with the walk-in tub and everybody I worked with was great. It was a wonderful team and they did a really good job. They were polite and courteous.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hello, we apologize for the stress caused by the installation. During the in-home quote appointment, our salespeople do everything they can to plan for a predictable and surprise-free installation, but sometimes troubleshooting does occur.

    We are glad that you now feel safer in your Walk-In Bath. We hope you continue to enjoy your new bathing experience. Take care!

    Verified purchase
    Customer ServiceInstallation & SetupPriceFeaturesFill Or Drain Time

    Reviewed June 5, 2019

    My husband and I are both handicapped and we can’t stand for very long. I was looking on the internet, and I came across a bunch of walk-in tubs. Kohler is a name brand and I’ve seen their products. I even had some of their products. When we used to live in Cincinnati, I got a couple of estimates and saw presentations from companies. But I knew I didn’t want them so I got a Kohler walk-in bath. I thought if they make good products, maybe they’ll make a good bathtub.

    Their rep came out, looked at me and husband, and judged what kind of bathtub would be best for us. We are too big to get into a smaller one. He had a lot of presentation and was prepared. I trusted him because of that. He answered all of our questions efficiently without having to look all over. He knew what was best for us based on the things he knew about us. We just felt really good about picking him.

    The installation crew was very nice. They told us it would take one to two days. Ours had to be custom put in because we didn't want them to put it in a bathroom. We wanted it to be in our master bedroom. We knew by getting it customized, we had to pay extra money for it. When the installers came out, they started taking things down and they saw that there were more issues. But they didn't charge us more for it. It took at least five days before we got all the job done.

    At that point, I told them not to paint into the closet because they had to go through our closet. We had to take everything out of it. It was kind of a mess dealing with all the drywall dust. There were other things, but it was a lot longer and worse than we thought it was gonna be for installation. Some of it had to do with some of their crew not showing up. He had his son come back and do a little bit of something else. They didn't wanna put our shelf back in. They didn't tape the closet where they sawed around to take that wall out. They could have taped the drywall on the part to kinda go quicker.

    The installers were very professional. Their guy told us that they didn't know what they got into when they started. He kept us updated. The only thing I was kinda disappointed with was on the fourth or fifth day. We didn't have any conversation with him. He said somebody would be back for another day but nobody showed up. Finally, the day after that, somebody showed up and we were kinda in limbo. Overall, it’s not Kohler's fault that we had all of this. I just didn't get all of the details like why they didn't show up. A phone call would have been perfect. But I’m so happy with the overall effect.

    The final product is really good. It doesn't look like something that was just haphazardly put in and you know it was bad construction. It kinda fits. There are some places where it looks better than others. It’s a white tub and there’s rubber caulk inside the tub that I can’t get off. It’s like caulk that’s been rubbed off but wasn’t cleaned off, so you feel that kind of feel. There are two or three places of that in there. But I think eventually, it’ll come off. I can’t use a razor blade because I’m afraid of scratches. That also doesn't take away from my bathing experience at all. It’s just when I clean it, I wanna scrub to try to get it off but I can’t.

    I love our tub and it’s good enough for me and my husband. It looks good. You kinda look forward to the massaging effect of the bubbles and the tub keeping you warm. My only thing is the people didn't turn our water heater up high enough to fill up a bath that’s warm. Two minutes before the tub fills up and you can run the jets, it starts going cold. Maybe they did it just enough to their comfort level but it was not to ours. We like it to be warmer. We completely heat it up or put our water in just with the hot water alone. Aso, the guys didn't even wanna put the booster on there. I don't know what the booster really is, other than it has to do with the heating of the water. He didn't explain it. When I was asked if I needed the booster, I said yes if it's supposed to be there.

    Overall, I was really impressed with the product itself and with the salesperson who came out. The construction people were very professional to a certain point. They sounded confident and I trusted their opinion. Other than the last two days of the job, it was perfect for us. They cleaned up their stuff although there's no real way to contain drywall dust.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Jane, thank you for your feedback. We are glad that you found your in-home sales experience to be helpful and informative for you and your husband.

    For unique installation projects such as yours, the process can take longer than expected. We apologize for the disruption to your at-home routine, and for the lack of communication from the installation team. We take these matters very seriously.

    We are happy to see that you and your husband are enjoying your new bathing experience. If your water heater or the bath itself still requires follow-up service, we encourage you to contact the installer to address the issue. We hope you continue to enjoy your new safe and comfortable bathing experience. Take care.

    Verified purchase
    Installation & SetupFeatures

    Reviewed June 4, 2019

    I liked the Kohler name and I got a walk-in tub from them. Everything was very well presented and done professionally. The installation was done pretty quickly and cleanly. The cleanliness was really good. But the company that was sent to give quotes and stuff on tile work was horrendous. I won’t go with them. Other than that, everything was fine. It’s lovely to sit in my walk-in tub. It's quite nice although I kinda had an overload when I put too much bubble stuff in it.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Charlotte, we are thrilled to hear about your sales and installation experience! While we don't work with dealers that perform tile work, please contact us if you still require assistance with your bathroom. We hope you continue to enjoy using your new Walk-In Bath. Take care!

    Verified purchase
    PriceFeatures

    Reviewed June 3, 2019

    I did some research on the internet. I liked Kohler's reputation and they also seemed to advertise a little more than other companies. We purchased their walk-in bath. The sales rep came to us, sat down with us, and explained the process. We talked for a little bit about the price and haggled a little bit on that. When got to the price that we wanted, we did the deal.

    Two installers came out and they were very polite. They went in there and they were able to get the job done. It took them a little bit longer than they thought but they got the job done in a professional manner. They had to do a little bit extra because they didn't wanna have to do some tile work. They were able to build kind of a little shelf that pushed the bath out far enough so that no additional tile work was needed. The bathtub takes a little bit more water than a normal bath would take. But when we've needed it, it has provided a very good and relaxing massage to our body.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Bryan, we are so glad that you are enjoying the relaxing comfort features of the Walk-In Bath, and that you had a satisfactory installation experience. We hope you continue to use and enjoy your new bath. Take care.

    Verified purchase
    Customer ServiceInstallation & SetupPriceFeatures

    Reviewed June 2, 2019

    We were very impressed with the service of Kohler's rep. He came and measured everything and told us what everything would cost. He was very attentive to what we were asking and was very informative of the questions we had. If he wasn’t sure what the question was, he called someone to see if he could get the question. We were so impressed with the way they did their job.

    Everybody on their installation team was very cooperative. They did what they needed to do. However, they had a bit of difficulty getting the tub upstairs. There wasn't enough clearance using the original set of stairs so they had to come through our other door. Still, they didn't have to take any doorjambs off which was something we weren't too keen about since we have an old house. They got the tub up there.

    They had to wire the tub for the jets and the heater and then they had to do the plumbing. My other half went into the shower with them, showed them where all the plumbing was, and they wired it. The first gentleman showed up at 8:00 and he started right in on taking out the tub. They left everything neat and very clean. Initially, when they said one-day installation, we were very skeptical. But then when they had a team of three who knew what they were doing and they did an awesome job. They were very pleasant.

    After they put in the tub, we made a phone call to the representative whom we saw the first time to have him come over and give us an estimate on a shower. We recommend Kohler and would suggest their installer NEWPRO to anybody. Since the installation, we've found that the walk-in tub has been awesome. Before we had a tub that was really tiny. We've been at our old farmhouse for 15 years and I only took a bath in the old tub once. With our Kohler, I filled the tub up and just sat there with the jets and relaxed. I was in seventh heaven. It was expensive, probably a little bit more than what we were willing to pay, but we also know that we’re getting on in age and getting in and out of a tub wouldn’t be very easy. What we got from Kohler is gonna make our life so much easier.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Nancy, we are so glad that you are pleased with the workmanship and service of our local Kohler Partner sales and installation team. Thank you for your kind words. We are thrilled that you and your husband are enjoying the relaxing benefits of the Walk-In Bath. We hope you continue to enjoy your new bathing experience in your home for years to come. Take care!

    Verified purchase
    Customer ServiceInstallation & SetupSales & MarketingBilling

    Reviewed June 1, 2019

    I'm familiar with Kohler from the Home Depot and all the other products that they have, so I picked them. They did what they were asked and they made the walls a little bit higher to go up to the ceiling. So I found that helpful. I also had no problem with their sales reps. The only concern I had was with the financing. The paperwork and the guy that I was talking to were very confusing. He had to make the money that I put down into three different portions so that everything was getting a bit of something. Then I had to do an email to GreenSky because they put my physical address on the billing part and not my PO box where all my important billing goes to.

    Hopefully, GreenSky is getting that I want my address changed to my PO box number. Aside from that, my account still shows a different amount than I was told I owed. I owed 17 and they had on there a bigger amount. The amount was supposed to change after the sixth month because they gave me an extra amount to do any kind of other work that I needed to be done. And I was waiting for that six-month period to be over before I did any checking up on them. It's also kind of confusing on who I'm supposed to call about these issues.

    Other than that, the installation team that came out was good and they had everything done. But they came back the next day to finish up and do some things. I've also had the guys back a number of times for a few little things like my shower hose that was broken. It was a default to begin with and they had to put extra putty down so it wouldn't crack up and pop through. But they've come and taken care of everything quickly and they have been very accommodating. Right now, things are working perfectly. I feel comfortable in my tub and it feels really good. I'm able to reach things better, or I can sit when one of my knees or my bones are bad and I'm tired. So, it made a difference. All in all, my expectations were met and everything was done in a professional level. I also recommend the Kohler walk-in bathtub to everybody that I've talked to.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Teresa, thank you for sharing your feedback. We are so glad that you had a positive quote appointment and installation experience.

    We apologize for any confusion you experienced during the financing process. We try to make it as easy as possible for our customers to purchase a Walk-In Bath as soon as they need it. If you are still having difficulties or concerns, please contact the local Kohler Partner that installed your Walk-In Bath.

    We are so thrilled that you are enjoying the safety and comfort benefits of your new bathing experience, and thank you for spreading the word! Take care!

    Verified purchase
    Installation & Setup

    Reviewed May 31, 2019

    About 10 years ago, we got a commode from Kohler. More recently we got a Kohler bathtub thru Statewide Remodeling. The team who came out to install was good and since they put the tub in, we've been liking it very much.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Lon, thank you for being a loyal Kohler customer for 10 years! We are glad that you have enjoyed your new Walk-In Bath, and that your installation experience was satisfactory. We hope you continue to bathe safely and comfortably in your new bath. Take care.

    Verified purchase
    Installation & Setup

    Reviewed May 30, 2019

    I've always used Kohler products -- faucets and all that stuff, and they're a good company. I was very happy with all of the reps. They were patient and everything happened just like they said it would. The installation of the walk-in bathtub was just one day and the technician who came out was very professional. I have high regard for Kohler.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Doug, thank you for your kind words! We are proud to partner with local dealers that go above and beyond to meet the needs of our customers. Thank you for being a loyal customer, and we hope you enjoy your new bathing experience.

    Verified purchase
    Installation & Setup

    Reviewed May 30, 2019

    I liked what Kohler had so I went with them and purchased a walk-in tub. Then, the installers came, took the old one out, and put the new one in. They did a good job. They got the work done and were very courteous. They also cleaned up after themselves. Since having the tub installed, I take more showers and baths. I can get into it where I couldn’t before.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Gary, we are so glad that you are able to bathe and shower more comfortably with the Walk-In Bath! We take pride in our local Kohler Partners' workmanship, and are thrilled that they completed the installation to your satisfaction. We hope you continue to enjoy your new bath. Take care.

    Verified purchase
    Sales & Marketing

    Reviewed May 16, 2019

    We had a number of selections that we were looking at and we decided that Kohler was the best one for the shape of our bathroom and the tub itself. From the sales on, they were very professional, courteous and down to earth people. The rep was a very nice fella. He was easy to talk to. I like him and my husband did too.They converted a standard tub-shower combo to the tub that they had. It took a little bit longer than they expected because of the bathroom itself but we were very pleased with the final result. I would recommend Kohler to anybody else who needed a renovation or were interested in updating.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Sue, thank you for your feedback. We are delighted to hear you had a positive renovation and purchase experience with our local Kohler Partner. We hope the Walk-In Bath has helped and continues to help you enjoy safer, more comfortable bathing at home. Take care.

    Verified purchase

    Reviewed May 13, 2019

    I saw Kohler in the paper and I decided to try. When my daughter checked the Better Business Bureau, she found out Kohler was a decent company. They put the tub in and everything went perfectly. They finished the project on time and I’m satisfied.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Silvia, we are so glad that the installation process in your home went perfectly. Thank you for sharing your feedback. We hope that you enjoy your new bathing experience with the KOHLER Walk-In Bath. Take care!

    Verified purchase
    Installation & Setup

    Reviewed May 11, 2019

    I've always heard of Kohler and I purchased the walk-in tub from them. I knew exactly what I was looking for. It went very well with their rep during the purchase and with the installation team. They cleaned up after themselves.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Susan, we are so glad to hear about your shopping and installation experience! We pride ourselves on partnering with only the best local dealers to ensure a seamless and high-quality customer experience from start to finish. We hope you continue to enjoy your new Walk-In Bath. Thank you!

    Verified purchase

    Reviewed May 10, 2019

    I bought a tub and the shower part from Kohler. The sales rep I dealt with was really good. He was not going to let me go one bit. Whenever I said, “Maybe I better think about it.” He would say, “Well, you better do it this way,” and he just kept going. He did not try to browbeat me or anything. He explained everything, that I could get a loan for it all that way, or I can pay half now and half later. Then he gave me the veteran discount. So, he was good. I really enjoyed talking with him.

    Then the two guys came in, and they really busted their butt. I live in a slab house where I do not have a basement, and it is hard to get water out of the pipes. They worked at that trying to sweat that copper together, but I never heard one bad word out of them. They always talked. If there were gonna do something, they came and asked me. They were real professional, and they done a good job. They also had done a good job cleaning up. So, they have a good team there.I like the new tub because I don’t have to step over anything. All I gotta do is walk in to it and shut the door. And then if I have to sit down when I take a shower, I can do that now too. It is real good.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Ed, thank you for your feedback. We are so glad that the Walk-In Bath is giving you a better bathing experience! We are proud to partner with highly experienced and hard-working local dealers to install our products, so we are thrilled that your purchase and installation experience was to your satisfaction as well. Thank you for your service.

    Verified purchase
    Installation & Setup

    Reviewed May 7, 2019

    A representative from Kohler came and made his pitch. He was most confident and personable, and I enjoyed his visit. The pitch sounded reasonable to me and I trusted the name so I went with them. A few weeks after that, they got all the stuff together. They came and installed the walk-in tub in a day and a half. They said they could do it in a day, but they didn't get started 'till the afternoon. It was nothing more than we anticipated though. Also, they were good people and they tolerated my dog. I was very satisfied with the result.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Charles, thank you for your feedback. We are glad to hear that our local Kohler Partner was able to install everything quickly and you were satisfied with the result. We hope you enjoy your new bathing experience. Take care.

    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed May 4, 2019

    I had fallen three or four times on the tub we had. I wanted to get something handy before I really whack my brain. My husband and I are in our 70s and we need to look at safety at this time in our lives. We went to several different suppliers and went with Kohler because they were the best. They have an excellent reputation and they have good quality products. We got a plain walk-in tub that I can walk in and sit down in and has a hand shower with it. So, I have the advantage of a tub and a shower. The sales rep was excellent. We knew what we wanted and he got it to a certain extent. And he answered all of our questions to our satisfaction.

    The installers were neat. We couldn’t even tell they had been there. We had a huge garden tub in there which they removed and they put the walk-in tub in that space. The walk-in tub didn’t take up as near the space as the garden tub did. It was really nice. We were very pleased with the job they did and the communications. They kept us apprised of appointments and everything all the way through. Also, I feel safer since using the tub. I can go in there and I’m not nervous or anything, which I couldn’t do with the bathtub we used to have. We’re very happy with our walk-in tub.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Sharyn, we are delighted to hear that the Walk-In Bath is making your bathing experience safer and more comfortable than before. We hope you and your husband continue to enjoy your new bath and the handshower! Take care.

    Verified purchase
    Installation & SetupFeaturesWarranty

    Reviewed Jan. 15, 2018

    Fairbanks Construction located in Ocala, Florida installed our new Kohler Walk-In Tub in late 2017. If you are interested in purchasing a Kohler Walk-In Tub, please read this disappointed review first. I am a retired Architect with over 45 years of successful projects and Construction Management experience. I was hoping Kohler's Walk-in Tub would be designed and constructed with the same professional standards as their respected plumbing products. But, my wife and I are very disappointed for the following list of reasons:

    1- MISREPRESENTATION: Our home has a new 38 gallon water heater. The salesman stated that their installation would include a plumbing device to supply "sufficient hot water to fill our tub". Not true. Hot water only fills the tub to the level of the seat. One must then either add cold water or wait at least 10 more minutes, sitting in the tub, before the water heater heats up additional hot water in order for the water jets to be properly used. It is always a chilling experience.

    2- DESIGN DEFICIENCIES: 1. The 10 WATER JETS do not lock on full strength and easily turn around. You must continually re-adjust all 10 water jets to full strength every time your body touches one of them or after cleaning the tub. 2. The HANDLE BAR designed to help you pull yourself up after sitting in the tub. Has a sharp 90 degree edge at the bottom of the handle bar. Our contractor used sloppy glue/grout to fasten the bar to the tub. My Wife was afraid she would cut her fingers on the rough glue surface. (See warranty deficiency below.)

    2- WARRANTY DEFICIENCIES: 1. REPAIR OF THE HANDLE BAR: It took Fairbanks Construction (Kohler's authorized installer) two trips to our home before the rough glue/grout, placed beneath the 90 degree handle bar, was finally sanded smooth. 2. BROKEN WATER JET: Fairbanks Construction installed the Walk-in Tub with one broken water jet. It took Fairbanks three (3) weeks to finally order, receive from Kohler and install a replacement water jet. Since the tub's primary purpose is to shoot strong water, you would think they would ALWAYS keep a spare water jet in their supplies.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Hi Richard, thank you for your feedback. We apologize for the delay in follow-up service to your Walk-In Bath jets and grab bar. We take these matters very seriously, as we only partner with trusted and reputable local dealers. We have forwarded your comments to Fairbanks Construction for further follow-up.

    Customer ServiceInstallation & SetupPrice

    Reviewed May 28, 2017

    I purchased the walk-in bathtub from Kohler, via Bath Planet (which seemed to have the same telephone connection in my area). I did not "haggle" over the price, but just asked what it would cost and when it could be installed. When it was finally installed, after significant delay, there were several problems. The first was that I couldn't get them to come and fix anything. For a dripping shower attachment, when the person finally showed up, he said it needed a new washer - a "special order" washer. That took several weeks to obtain and install. I originally asked about additional grab bars for a disabled adult and was told it would be no problem. They were never put in. Months later, I am still waiting to hear from Kohler about this installation; and my family member fell again.

    The bathroom still reeks of sealant, and it was applied sloppily - even dripping onto my sink. The drain required two trips to be installed properly, and one faucet remains loose. They are always going to "get back" to me, but the bottom line is this: the installation was late and poorly done, and the followup is almost nonexistent. I would NEVER recommend Kohler or Bath Planet to anyone - in fact, I would strongly suggest any potential customer avoid these companies completely.

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    Kohler Walk-In Bath
    Response from Kohler Walk-In Bath

    Susan, we are so sorry to learn about your experience with one of our local partners. We discontinued our relationship with Bath Planet around a year ago to ensure the highest quality service to our customers. If your bath still requires maintenance, please call us. Thank you for your feedback.

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    Kohler Walk-In Bath Company Information

    Social media:
    Company Name:
    Kohler Walk-In Bath
    Company Type:
    Private
    Year Founded:
    1883
    Address:
    444 Highland Drive
    City:
    Kohler
    State/Province:
    WI
    Postal Code:
    53044
    Country:
    United States
    Website:
    www.kohlerwalkinbath.com

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