KOHLER Generators Reviews

Our KOHLER Generator runs very well. A few times we've had a brief outage, the thing went on. I am not a technical person. I'm very happy with it. Once a year, this other service company that came to my buddy's rescue, comes and does the service. And everybody's happy. It's not cheap to do the service. I usually have a senior discount. Didn't work in this case until we had a couple of brief outages, only for a couple of minutes. One time, it was 20 minutes. All my neighbors were very mad at me because I was the only bright light on the block. I would recommend KOHLER highly.

Everything's working great with our Kohler generator.

We live in the mountains in far northern California. Power outages due to weather and wildfires are a thing here. Two years ago, we worked with Blue Star Propane to purchase and install a Kohler 20kW whole house generator. We are thrilled with the quality and performance of the generator. It has gotten us through several outages, including one that lasted 4 days because of a wildfire that burned down power lines. Thank you Kohler!

My generator won’t start. Factory defective wiring. My generator is a $20,000 paperweight. ** I have had three factory authorized electricians out to get it started. The electrical wiring won’t energize the solenoid. They get it started by jiggling wires and then leave. The wiring connector is a cheap rubber. Push pin plug runs great when electricians get started but won’t start without electrician's jiggling wires. Worthless.

Great job on install and sizing on generator. Clean area after install. Schedule was good. Randazzo did a great job on cost evaluation and follow up. All gas upgrades and mechanicals were good. Permit process was fine. City gov't. on granting the pass/fail was slow and they were confused on the task at hand.

This is my second KOHLER generator we have purchased. The first is still running in upstate NY. Our current generator is in Lumberton, NC, it has already provided with back up power. I would recommend a Kohler to anyone, if a Kohler was not available I would recommend a Cummins,.

The generator has been operational since July 2024.The generator has started and supplied power flawlessly when needed and has run for over 2 hours at a time on at least 3 occasions. Very nice to let the generator do its thing automatically. I wish we had installed one years ago since it works so well.

Generator is testing weekly and appears to be functioning well. We haven't had an actual power outage to see how it does in a real situation; however, I'm confident it will perform well. We did have to change to the testing mode to "full power" as the "Eco" mode would result in the motor sputtering and chocking itself out.

Power On filed Chapter 11 not long after the gen was installed, which explains why I was never able to contact them by phone. The gen password was never provided to setup OnCuer. I got instruction on how to find it, but am unable to safely go to the gen due to its location. A new company, Capital Power Systems, LLC, has serviced the one year checkup and I was told that they would provide me with the password, never happened. However, they wanted over $1,000 to set up a link for monitoring, I already have a hard-wire connection to the internet. Hindsight, makes me wish I had never signed up for your product because of poor/unreliable maintenance service.

Installed June 2023. I bought property Sept. 2023. Installer (Bush Electric) refused to provide any information about the generator located at ** unless I paid him $100 for a service call. I know nothing about the generator. I am 73, windowed and hoping the generator will work if I need it.

I have a 20RESC home generator on propane. It was installed a little over 3 years ago. I recently had a problem with it not starting. Engine was turning over but it wasn't starting. It was determined that it was a regulator problem due I think to a design flaw. Feel free to call me if further information is needed. Replace regulator and is functioning correctly now.

My opinion on the 20RES-A vs. the 20RES is that the reliability has suffered. Moving the trickle charger into the controller has increased our controller replacement tenfold. The board replacements are not only more frequent but also more expensive. I understand that other manufacturers are doing the same but the reliability of our 10-15 year old generators exceeds the reliability of our 7 year old generators.

I replaced a 12kw KOHLER after 18 years of reliable service, with a new 20 kw Kohler to give extra capacity during power outages. The gen is quiet and works well. Install was by G and D Electric of Greenville Mi. When a storm or other power disruption occurs it is always comforting to see within seconds the power restored. Tom **

We purchased our Kohler 20KW Generator thru Woodlands Power Generation LLC. We don't have a Order Number. The unit is still louder than we anticipated and need to know that if we use a Zombiebox to reduce the operating noise, we won't void our 10-year Warranty (purchased). We recently had an overnight power failure that lasted throughout the night. By morning, our neighbors were not too pleased with the noise our generator created. We are looking at Zombiebox as an option but are concerned we will void our 10-year PURCHASED warranty (over $900).

I have had the generator operational since October 2023. It has been doing unloaded cycles for 10 minutes every 2 weeks. The unit is well built. It is out in the open exposed to North Central Nebraska's weather. The local electrician sold me the unit and installed it. They forgot to allow for CAT 5 cable to be pulled out so it could be accessed by the transfer switch.. I really wanted this option.. Another company came and did the initial startup. Everything worked well there. No problems... It is a very well built unit and should last many years...

I am satisfied with the purchase and performance of the KOHLER 20RCAL-200SELS 20KW unit purchased thru Power Equipment Direct on 4/21/2023. I did the install and commissioning myself (retired EE) so I was very unsatisfied to not be able to download or even purchase a copy of the Kohler Site Tech software. I have installed several larger commercial generators over the course of my career and feel you should make allowances for people who are capable of using it safely.

The unit was installed professionally and we would rate the installer a 5+. However, we’ve had an issue from day 1 with the internet connection. Whenever the unit is connected to the router it causes issues with our internet. The installer has been out twice and checked the cables no issues found. I’ve given up and just keep it unplugged.

Haven't used the generator during a power outage yet. I'm sure the quality of operation will be fine. Disappointed with the briefness and thoroughness of the walkthrough after the install. I'm still uncertain of some things related to the generator. Was assured by the sales rep it was one of the newest, quietest models. My neighbors Generac seems to be significantly quieter. When the generator exercises it seems to struggle to start up and get going. Overall, primarily disappointed in the noise level.

ELi Generator installed our new Kohler generator in January 2023. No issues with the generator installation. However, generator stopped working in November, just about 10 months after installation. ELi checked it, had to do some diagnostic work, reported to Kohler their findings, and Kohler sent them a brand new engine to swap out. I find it hard to believe that a generator engine, which has been used very little as we've had very few power outages, could go bad in less than a year after installation. Fortunately there were no out-of-pocket costs for me as the generator was still under warranty.

Kohler Generators are so dependable and I’m a huge fan of the Kohler Command Pro engine …. that I view as practically bullet-proof as I have two in equipment that have lasted for decades. So, easy decision to draw upon kohler's almost 100 years of experience in generators and the most reliable engine made for my home use. We live in a very rural area and the grid is not always reliable… but our GenSet is. We’re never left in a bind. Awesome product that is the ultimate security blanket and provides much needed peace of mind.

My Koehler generator works as expected. It has been installed for one year. Bryce ** did an exceptional job within the limitations of the covid pandemic and the supply train issues. There were some communication issues in the beginning, however, those were resolved. We are satisfied with our selection of your product.

I bought a Kohler 10/12RESV natural gas generator through my electrician, as part of a large rewiring and service upgrade at my house. Unfortunately, Kohler treats you like dirt if you do not buy through their dealer network. I had a gas leak from the start. Apparently there was a design flaw with a crucial part that should have been covered but Kohler was stonewalling me because they said they did not know if the installer (a certified and bonded gas fitter I used) did a proper job. After spending nearly $10k on a generator, I was not impressed. Thankfully, the person at the local Kohler distributor -- who does the service on Vancouver Island -- was great. He fought for me and Kohler covered it under warranty. The generator is working fine -- starts up every week for 20 min -- but I haven't had a power outage yet. My message to Kohler: don't sell me your expensive generator if you treat me like a second-class citizen.

We been having trouble with it. The first time our electric went out it didn't work. The company been very helpful trying to fix it. I am not sure if it works at this time. Would not recommend this to anybody. The company I bought it from is not at fault. I think the equipment is inferior to generac. My friend has one with no issues. Hope this will work if there is a problem. Paid a lot of money for this unit.

We have looked for someone to change the oil on our generator, but we have not found anyone. This is very frustrating, the place we purchased the unit from is of no help as they told us they did not service them. So here we are with no one to service our unit! UNHAPPY CUSTOMERS!!!!

Quality of product and experience with contractor installing the equipment. Accessible representatives from Kohler. The contractor was very knowledgeable and did a great job with installation. Follow-up maintenance within 6 months. The generator was briefly engaged during a power failure and worked very well. I would highly recommend this product to anyone.

We purchased a Kohler generator 5.5 years ago (one that would supply power to the entire house). At the time, we paid almost $10k for the unit and install. Since the unit was installed, it may have used it 10 times in 5.5 years (very limited), and we had the generator serviced every year since the install. A month ago, the generator would not turn over on its weekly scheduled start so we called a company out to see what the issue was. Come to find out two major mechanical parts are no longer working (costing an estimated $3000 to repair).

With the automatic transfer switch, the generator kicks right on within 30 seconds of the power being out. There isn't any disruption. Once the power comes back on, the generator shuts off automatically and you don't have to do anything except to reset a digital clock. You don't notice any loss of service other than that 30 seconds it takes for the generator to kick on. Also, when you put a surge on a Kohler, the voltage doesn't fluctuate like it does on a Generac.

I always like Kohler. Their products can be reliable. I use their generator all the time. We are off the grid and it's what charges our batteries when there's not enough solar power. This time of the year we don't get a lot of sunshine so it runs once a day for three hours. It's all done through a website through my inverter. So far, it's been excellent. We're running on our second year with it. We've had a couple of problems when it was first made. They left some some bolts loose but the folks we bought it from came and fixed it. If anybody talks about buying a generator, I always tell that they should look at Kohler. The quality of the build could have been better though.

We had one outage for an hour and a half and my KOHLER generator kicked on. It did fine. If it's on the exercise cycle, the generator comes on and transfers in a split second. Doesn't even blink the lights. And if it's on an outage, it takes it a few seconds to recognize the outage, start and come up to speed and transfer. It's high quality. I'm familiar with the KOHLER engines and have been for years. And even though it's a small engine, it is great. The same quality holds over into the generator.

My KOHLER generator comes on every week to check itself, and after 12 months, you're supposed to do the once-a-year maintenance to change the oil and the air filter. It was on a Monday that it would check itself and I wanted to wait until it ran for 12 minutes, then as soon as it shut off, I wanted to drain the oil while it was hot. But it didn't come on and that was right after the time change in the fall. So, I waited for it to come on at 1 o'clock, but it still didn't come on at 1 o'clock. So, I called the guy that installed it for me and who I bought it from. He said he would walk me through the process to get it to start. But it wouldn't start and would just give an "Ur. Ur." Like it had a dead battery. He told me to come on over and that he'd give me a new battery for it. He also said that it was still under warranty. So, I went over, got another battery, and put it in. But it still wouldn't turn over.

The Kohler Generator has been great. It does exactly what it's supposed to do. I've had no problems at all with it and it provides security. I would highly recommend it to anybody.

The city street was being rebuilt and the power was turned off for six hours on a Sunday. So, the generator came on and protected the refrigerator and the garage door. Compared to Generac, the Kohler generator is loud and we’ve had some issue with maintaining it.

Our KOHLER generator starts and runs every week for 20 minutes just to warm up and make sure everything is running right. The generator isn't that loud. I haven't had to use it for long term but it seems to work fine. It's good to me. The price was good.

Water was coming into our home and the repair people put in a sump pump. They had to dig out our whole floor and told us that we needed a generator on that. So, we put one in. We were gonna put one in anyway, because we lose our power out here in Vicksburg constantly. The trees fall on the power lines and we lose our power when the storms come. But since we purchased the Kohler generator, we’ve only lost the power once for about 10 seconds. It kicked on and it kicked off, which was the only time it ever ran. It's a bummer. The generator goes through its cycle every week. It kicks on on Wednesdays and runs through its time. You hear it fire and it purrs like a kitten then it shuts down. And it's done for a week.

I've been pleased with the Kohler generator. I've had it for over a year now. It's well-built.

We use KOHLER Generators in all of our sanitary sewer line pump stations. My experience with Kohler has been excellent. They make work for municipal and utility applications. They're very good. I almost missed the opportunity to make it to the army-navy football game. And if it weren't for my KOHLER generator kicking on, I would not have had power that day and would not have been able to make it to the football game.

I talked to somebody local that was dealing with KOHLER and I liked him and he was very honest and upright. He does good work. He had good recommendations. He recommended the KOHLER over the Generac. He could get me the Generac too, but there were certain things he liked better about the KOHLER. And we've had good luck with it. We like it. We had it for about a year and a half now. We've used it a few times, but we've never had any long power outages. It's pretty fast. As soon as the power goes off, it's on within a matter of a few seconds. The guy who installed it and sold it to us has me on a schedule. Comes back once a year to service it. We're well satisfied with it.

I looked at both Generac and Kohler and they were very comparable but I went with a local business. The sales reps were highly professional and the installation was very easy and simple. It didn't take long. The generator automatically kicks on when the power comes off. We bought one for my uncle first and he lives up in the national forest area and there are a lot of trees that come down when there are windstorms. It's been very beneficial for both me and my uncle, especially more for my uncle because fire lines come down when trees cross them. We’ve used the generator for an hour or two but my uncle has had to use his for a couple of days. It performs very well. The Kohler generator is a highly reliable product.

Our second home is in an area that loses power quite frequently and we did not wanna have any problems with losing power and perhaps having freezing pipes. The people that sold a generator to us had Kohler and another brand but we thought that the Kohler was going to be better for us. They also explained that there was a rebate, which also swayed our opinion. We've used the generator many times and it's great.

We went through Hurricane Hugo and we didn't have power for two weeks. My mom is 96 years old and if something goes wrong with the power, she needs heat and air. She can't be sitting around. We got a generator and my heat and air guys said Kohler looked good so I bought it. The thing I don't like is it's noisy and it's right beside my bedroom window so it's a little aggravating. But it doesn't run for 20 minutes every week or so and other than that, it works fine.

We’re supposed to have service on the Kohler generator for maintenance. The last time we lost power was for 12 hours and it ran for the whole time and it was great. We had everything we wanted at the time. We've been very happy with it.

The gentleman from KOHLER that came out was great. He explained about the generator and put me in a package that was within my wheelhouse as far as pricing. The installation was pretty cool, too. I needed a couple of things done here and there, and the installer helped out as much as he could. He was expeditious in the way that he facilitated it. So far, we've had a couple power outages where the generator had gone right on cue. For the most part, it was seamless for us and we really didn't recognize that the power went out. I heard the generator kick on and it just stayed on. We thought it was the normal weekly turn on, but it wasn't. When we started hearing everybody else's generators, we realized that the power was out.

We have been customers of Generator Tech Ottawa for over 10 years. When our 10-year old Generac generator (not purchased from Generator Tech Ottawa) was running and blew an oil cap and blew all the oil onto the floor of the generator, thereby ruining (seizing) the engine, we called Generator Tech Ottawa and they had a new Kohler generator installed for us within a week. The installation was done efficiently and promptly. The yearly service has been thorough and prompt. I am now a satisfied Kohler owner and would recommend this product to anyone wanting a backup generator. Also, Generator Tech Ottawa is a first-class company to deal with.

I bought (new) old stock from a former Kohler dealer and Kohler corporate decide the unit was too old to warranty. I understand corporate not knowing what happened between delivery and sale, however, they could have offered to send a certified tech out to verify. Instead they decided to deny any warranty level. This was the easy way out instead of standing behind their product.

We have been very happy with the performance of the generator. It has come on immediately after 3 power outages. At one point we stopped getting messages from KOHLER that the weekly testing was successful. Our service provider Wilhelm of Amp Champ responded quickly and kept reprogramming the internet connection. He was very quick to respond and was uncertain what the problem was. It turned out that our internet service was malfunctioning and it is now fixed. And we are getting weekly notices from Koehler.

These Kohler generators are fantastic. I bought it through electric generators direct and I was assured that I'd be eligible for the rebate but Kohler said that the purchase was ineligible because retailer. Kohler makes a great generator but don't count on them to pay out rebates. Part of the reason that I went with the more expensive Kohler generator was because of the quality but also because the price would be offset with the rebate.

We bought the 20Kw in 2021 from Pritchard Electric, Mississauga Ontario. Extremely helpful and informative. Had one in stock. Problem 1: It was delivered to our Waterloo home when I clearly said it was for the cottage near Dorset, Ontario, about 300 kms away. I had to pay half the shipping cost to Sent it to the proper location. On Dec 28th, 2022, the "stator" (?) failed due to melted brushes? Ontario Hydro indicated it would take 6 weeks to restore power. All water lines, appliances, etc had to be drained because of the freezing Temps in January. The new stator was installed Feb 13, 2022. I've since learned that no one other than Pritchard can service this generator at a cost of $750 just for the travel.

We bought a home generator installed Aug 2021. It was installed with a broken value that lets the fuel in. Didn't work until we complained and stopped payment on the final check. Then 1 month later the new battery was dead. The install company replaced it at no cost. We have reported several times that it wasn't running smoothly. Paid for a service call and they made some adjustment. Now 2 1/2 years later we have a locked rotor message. Took the company 3 weeks to come out. Then they replaced the battery and said the starter motor is bad. We have been without use of the generator for 5 weeks and there is no telling how much longer and if it's the starter motor or something else. This is not our idea of a good product or reliable. My advice is look at a Generac!!!

This is the second house that we have had a Kohler installed. No problems with the first unit ever. This unit, the second one, developed an large oil leak and was replaced at Kohler's discretion. The replacement unit has also developed an oil leak although from a different location and we get a code, locked rotor, that renders the unit inoperative. If I go and start the unit manually it will start and run on auto after that.

The generator has been working very well. The Application is also very good. I’m glad that exercise activation was added to the Application! The response time from an App command to the generator is fast. I would recommend the 20KW unit to anyone after our positive experience. I have recommended it to several neighbors. Thank you.

The unit fits nicely in our backyard. After about two or three weeks our unit ran for almost 24 hours as our whole neighborhood had no power. The unit was very quiet as we heard nothing while we were sleeping. The colors of the unit are very appropriate for the colors of our deck.

Gen is great when the power goes out. The generator was installed on a slant. Condensation gathers on the left side of the generator shorting out the generator. Dealer replaced large part of generator under warranty. They did not level the generator and I am sure it will happen again when not on warranty. I am retired now and cannot afford the $5,000 to fix it again. Dealer shows no intention fixing the problem for me.

This generator has performed very well for the past 3 years. I exercise it loaded each week to be sure it will not fail in a pinch. The only issue I have encountered is the start battery. It must hold above 9.5 volts when the unit starts to keep the ATS computer powered. If it falls below that, the ATS will not function. The battery would crank the motor just fine, but the ATS would not switch. Keep a close eye on that. Otherwise, I have not had a problem and recommend Kohler over two of the other major brands on the market.

We bought the generator through Home Depot. They sent the representative to our house. The man looked over everything with me and we had them install the Kohler generator. We have had incidents where the electric would be out for a few hours to a day....We also had the generator run for a full week...and were very satisfied with the product. Once a year the people who installed the generator do a maintenance...The maintenance is expensive but it is worth knowing our unit will operate correctly.

Had a Kohler 14 KW installed a few years ago, best thing I ever did. Got sick of every time the power went out I had to drag my portable generator out and hook it and try to get it running. Now I just sit back and everything is all automatic. I've been a Mechanic most of life and have had many Kohler products, so it was with no surprise to see this was a great product.

I cannot rave enough about our Kohler Generator!!! Just last week we had a 14 hour loss of electricity in our area that impacted over 5,000 homes. Our generator kicked in immediately, and ran effortlessly for all of those 14 hours. I had our vendor come out and check the generator since this was the first time it has run for that length of time and because hurricane season is just around the corner. It was in perfect order. The technician just topped off the oil and that was it!!!! Love this generator and so happy we bought a Kohler. First class product that won't let us down in an emergency!!!! Highly recommend it without hesitation!!!!

I purchased a Kohler generator because they were supposed to be the most reliable. The generator portion of my whole house generator self destructed during a weekly test cycle when it was no more than 2 years old. It was around COVID-19 time and impossible to get parts from Kohler. After months of waiting I finally demanded my dealer harvest parts from new units in inventory, which was eventually what happened. The unit was repaired free of charge and has functioned perfectly ever since. I just wish I never had to go through that experience.

Had a bad board and Kohler told me to call a dealer. None of the dealers helped and I had to return the paperweight to Costco. Thanks for nothing kohler. I will never buy a product from kohler ever again and I'm going to tell everyone my experience. Furthermore the customer service personnel were terrible.

Our 20RCA generator failed after 75 hours of use. The night it failed we had tornados 1/4 mile away and were without power for 16 hours. The brushes and armature burned and the engine shaft had a huge groove cut into it. No labor warranty means It took 6 months to get it repaired with me forking out over $1500. I no longer will give Kohler good recommendations. Also customer service folks were nice. However it does not seem like Kohler, as big as a company they are, has a central customer service management system. Each time I called I had to wait to speak with same person.

We had the generator installed in August of 2020, almost 4 years ago. We get the unit serviced annually. In that time period we have not had any issues with it nor have we had any outages. We purchased a Kohler as we wanted the best money could buy. So far it has lived up to that reputation.

When the generator self-tests weekly, sometimes it fails to start up. Elite Power & Energy Corp, which maintains the unit, has been unable to correct the problem, going so far as to having denied the problem twice in the past. I suppose that, if you don't know how to fix a problem, deny that it exists.

I am basically satisfied with my Kohler generator. There were many delays getting the generator installed and working right. I know the ad for the generator states quiet, that is false. The generator is very very noisy. I finally figured out how to have it give me notice when it runs its check every other week.

MY unit is about 15 months old. It's too soon to tell how well the unit performs. My only experience with the company is the time that it took to get my rebate check approximately 2 months... Way too long. Service is provided by a 3rd party firm. So far so good.

Have owned my Kohler, 20 KW for about three years. Since installation, there have been very few power outages! It reliably starts up every week for its maintenance run. I know it is sturdy, because a medium size tree fell on it during the last Florida hurricane. Made a small crack in the case. No damage inside, and I repaired it with a little caulk. The app works well reporting all situations including battery health. The installation company Has been excellent in annual maintenance. I am very pleased with my Kohler and have confidence in its operation.

Bought the unit 16 months ago. Has only run 4 short times in that period but it turns on 10 seconds after losing power and is pretty quiet. We looked at Generac beforehand but liked the fact that Kohler uses a commercial type motor. I highly recommend Kohler generators! They are not cheap but being elderly it gives us peace of mind during a storm.

We bought our 20kw generator for hurricanes, but we are now on a higher priority grid. Our outages have been completely unexpected local failures where we find out later that the generator has come on and is doing its job. With our soft start a/c, it doesn't even flinch. We do our own yearly maintenance and monthly/pre-disaster checks.

I've been generally pleased with your product. It arrived with some defective parts that had to be replaced by the installer. I was unhappy with the installer, NH Generator Installers, who I found to be unresponsive when I did have issues, one of which was the Generac "pass through switch" to our kitchen stove. It failed twice and hasn't been replaced, so when the power goes out, we have no stove. I have a new service co., Brook Field Service, who seem to be doing the job, although very expensive.

Before purchasing my whole home generator through Lowe’s. I did a good bit of research and thought that the Kohler brand was probably the best. Here is my review. The process of purchasing the generator through Lowe’s was a total mess. First ordered late August 2023. When I went to pick up the generator from Lowe’s on the delivery date, September 15th, 2023, Lowe’s stated that it hadn’t come in yet. It had been three weeks or longer. Lowe's contacted Kohler directly to get a new delivery date. The CSR at Kohler stated they had no record of the purchase. Lowe's showed in their computer system that the order was placed with Kohler.

We’ve had our generator for a couple years now. It consistently turns on every Friday to charge. It’s worked flawlessly when we’ve lost power. Turned on and powered entire house. We are happy with our Kohler generator and would recommend this brand. Never again do I have to worry about losing power in our house and our perishables going bad.

We have two Kohler generators. I've also recommended two neighbors use Kohler over Generac. So I have experience with four generators since 2019. As of now, all but one has been without issue. One problem generator had its engine seize up for no explained reason, then costing $5k in repairs. The local tech then told us that they've seen several engines seize within a couple of years. Thus making me worry about ticking timebombs. Our local dealer has been very helpful, but Kohler doesn't seem to want to help with the issue.

The only problem I have had along with my neighbor who purchased and installed at the same time is we both are losing Internet connection with the generator. Even after installing WiFi booster it still drops connection. Otherwise the generator self testing works as it should and am very glad that we went with your product rather than any other generator company.

Purchase 20KW model 20RESD generator through Kohler distributor. Generator exercised routinely and was serviced every six months during 5 year life. It rarely ran (other than exercise), and never greater than one hour. Experienced two outages during its fifth year (each greater than 24 hours) and generator ran without issue.

20K Kohler Generator 12.1 Hours 6 months old. is dead, Let us down twice The engine, blew at 12.1 hours. Oil everywhere even in the ground. Kohler factory warranty people were rude, not at all helpful. We got a complete runaround. One person went off on our son because he knew her name, she was mad and going to her supervisor. We feel we need a replacement generator. They will replace the motor but we just can not trust a piece of equipment that has already bug down and had a complete engine failure. The sound damping is oil soaked as well. The installation and servicing companies (not Kohler) have been great. No recommendation on Kohler from us. Wish we purchased another brand.

Everything's been going well with the generator and I have had no issues with it. It came on one time when the power was out and I could have survived without it at the time, but it was nice that I didn't have to worry about it.

We install KOHLER Generators in our client location. They're good. I would highly recommend them. They're pricier, but you get what you pay for.

I'm happy with my KOHLER generator. I've had no problems with it, and it's about two years old right now. I feel very satisfied with it.

This is the second generator I've had with Kohler. The first one only lasted eight years. Unfortunately, the computer board that was needed to replace it was not available, so we had to purchase a new one. That was not a good news for us, but we went ahead and got the second one because the quality of the materials is superior.

The generator is of good quality, and I've used it at least two times. When the power goes out, the generator comes on and it works flawlessly. It's pre-programmed to kick on within 30 seconds, and we have electricity even when there's a power outage.

My experience was great. The service people were wonderful and did a good job. I seem to be at the end of the line near a transformer, which is not uncommon, and I've been having power outages frequently. My generator has only turned on once when the power's been out, but it went on promptly, within a minute. It powers the whole house. The outage was only a couple of hours, and the generator was on for about two hours. I'm very satisfied, and I have security in knowing it's gonna turn on when I'm gone.

Our KOHLER generator has never kicked on while we were at the house we put it in, but we know it does kick on because we have cameras on the property. We get notified when the cameras have gone down, so we'll know that the power has gone out. And within a minute, our power's back on and the cameras are back up.

First, I wish we would have gotten our Kohler years ago. My husband travels all over the country for his position which leaves me here with the kids and animals. He cannot always be here in outages, bad weather, etc.. We have a Kohler 22k. The aspect that this generator runs my 4,200 Sq. Ft home. 2 storey. 2 teenagers, 5 American Akitas, a small shop..

When we compared it against the Generac, KOHLER Generators seemed to be the better brand. We had a few seconds without power, and it ran for the five hours that we needed it. It was smooth. I gotta shut it off every 150 hours to do maintenance on it like changing the filters, oil and fluids, clean the posts and spark plugs. It's dependable and easy to work on as far as the general maintenance on it yourself. I'd recommend it.

Kirkpatrick installed and is maintains the generator. Service and install has been excellent. Great company to deal with. Highly recommended. The people are highly qualified and easy to work with. We got recommendation from neighbor who as is completely satisfied. Would recommend company to whomever is looking to get a Kohler generator installed.

I live out in Wyoming and we've used the generator many times. When the power goes out, it waits for maybe a minute before it kicks on. They wanna give the power company time in case it's just a momentary outage because of a hiccup in the system and then after that, it kicks on. It works like it's supposed to and it's so efficient and trustworthy I forget it's there. I have to keep reminding myself to go check everything and make sure some rabbit didn't crawl into the case and made a mess. I also bought Kohler's internet connection service to connect it to the internet.

Kohler’s installers had trouble when they put the generator in and something wasn’t wired right. But it wasn’t their fault. When they finally got the wiring, everything straightened out. This is a new condo, which is only three and a half years old. The power went out a couple of times and my wife wasn’t on oxygen at that time. When she was put on oxygen, I figured the generator was an extra life insurance policy to make sure that she never runs out of oxygen. I'm also on a CPAP machine, so I need it every night. Here in Indiana, we get severe thunderstorms as well as tornadoes. I live just off of a major north-south artery and the poles over there are always getting hit. Having the generator gives me comfort knowing that if something happens, the power will come back up.

Everybody here in the whole block has a generator. I'm the only one without a generator. I would have to charge my battery for the phone in the car, be without light and heat. It was tough. That's why I said when my husband passed, I wasn't gonna do that alone. So I purchased a generator from Kohler. The power went out shortly and the generator kicked on pretty fast. The price for the generator is too high, though.

I like the motor that was in the Kohler generator. I also like the recommendation I got from various electricians who had been installing generators. They all seem to recommend Kohler. The power went out a couple of times and it works like a champ. I've got a little bit of a delay and the generator automatically comes on and powers up everything in the place. I would recommend Kohler.

I haven't been happy with the generator. We had it installed last November and when the storm came, it did not start. They came out and they said that it needed a heater. They placed the heater in there. It does a manual check and it was doing it every Saturday at noon. Last week, it was doing its check and it tried to start up once, twice, and it just did not start. They had to come out again and they said they thought it was the spark plug because they said I hadn't had a check on it so they did that. Also, I had them switch the check to Tuesday at 9:00 so at least I'm up and I can hear. I haven't really had an opportunity to see if it will produce, which is kind of my concern because it was almost $12,000. But the techs have been great.

The maintenance for the vendor I used who installed my KOHLER generator has been great. The unit's price was not inexpensive, but it seems like it's the going rate. Other than that, my experience with it has been good.

Our KOHLER 20w whole house generator isn’t even a year old. It basically has only run during the weekly self test. When we finally needed it, it didn’t run. After getting it looked at we were told the rotor had seized and some other parts needed to be replaced. We are now a month without a working generator as we wait on parts. Very disappointed with the lack of quality and performance on a brand new generator.

We purchased a whole house Kohler generator several years ago because we live in a rural area of New Hampshire with a population of 250. We are the last to be restored once power is lost. That has meant in the past no power for two hours to two weeks. Keeping your home warm in the winter without a running furnace requires round the clock wood burning (if you’re lucky enough to have a fireplace)! And doing without running water is a major inconvenience over days/weeks. I love my generator. It paid for itself in the first year. And I have the added benefit of not having to worry over it! Thank you, Kohler! Best purchase ever!

Everybody from Kohler was very professional and did a good job. I have peace of mind knowing that as long as the generator is working, we'll have heat, especially in the winter when it gets cold and it's not good, and electricity too and be able to go about our daily lives in some comfort.

I received my very expensive and heavy generator through freight and it was damaged. It was an absolute nightmare trying to get Kohler to take care of it. It took many months and phone calls. I finally convinced them to send me the parts, which they finally did after a long time and I had to put them on myself. So, it was not a happy experience. But I still believe Kohler’s generator is one of the best ones. It's a big whole house generator and I don’t have to worry about anything.

I hired Bridges Electric from York Maine to install a generator because my mother-in-law lived with us and we needed power during ice or snow storms. I had a portable gas powered generator, but when we had the opportunity to install a propane powered Kohler generator, we jumped at the chance. Mike ** from Bridges Electric does all my electrical work and he is most trusted to do work for me. He is a Kohler generator distributor and I trust his recommendation. We have a service for him every year and we have had no problems as of yet.

We bought the 12 RES generator late 2020. I did the installation myself in early 2021. I am a contractor, the work was filed for, done to code, passed inspection, etc. The generator ran fine on the initial startup but then would not restart. Kohler eventually sent a service tech who discovered a linkage arm, between the carburetor and the servo, had somehow become inverted. It was an easy fix, and the generator has run flawlessly since, providing us with power through numerous outages.

Awesome experience so far and the technician who installed it was first rate. I got the 30kw water cooled unit. It is so quiet I can't hear it when it comes on, funny thing is I can hear my neighbor's generator when it comes on and we are separated by 5 acres. The unit is super reliable, I have had zero problems in the 3 years I've owned it at this point. I do the regular service every January. I totally recommend Kohler, to get one!

Honestly you will have to go to Bold Electric for the details, but the unit sent a message that it wasn't working and they came out and said it required a new part. I was stunned that it wasn't covered -- they said it was a known problem with these units. I was very annoyed that I had to pay. Again please talk to them for details.

Excellent customer support, quick return on questions, installation by my certified electrician made for ease of install and use. Kicks on every 2 weeks like clock work to run its cycles. Will power my entire property, 2 well pumps, home and work shop. It also has a change oil LED indicator that notifies you if any issues. A great generator and worth it.

Completely satisfied with generator and Rhode's service. The generator came on at least a dozen times in past 2 years. This was machine was our best home improvement and will increase the eventual selling price of our home. The unit is relatively quiet during the weekly exercises. By buying a generator we have saved the frequent cost of motel stays during electrical outages.

I really appreciated the team that installed my generator. The annual service has been very good and when I recently lost power for just over 60 hours, I had a smile on my face. Business as usual! Most importantly, now that I have the generator I have the peace of mind when I’m away from home on vacations.

KOHLER manufactured my generator with a defective part; the coolant reservoir tank intake and output drain holes were blocked; this resulted in overspill of coolant while the unit is hot. I spent hours on the phone with Kohler, sending them photos and receipts for the repair that their certified technician was supposed to fix; he could not find the problem. I found the problem. I was promised by Alissa that she would review and reimburse me for the defect. She ignored all my emails and phone calls and never contacted me. Kohler service gets an F for customer service.

I have two of these on two properties in Hayward, WI. The installer, Voyageur Electric did an excellent job installing them. All in all they have worked great but one did have a defective or improperly installed shaft seal from the factory which blew out and leaked all of the oil out. Luckily your engine management system caught this before the engine was ruined but it did cause a few weeks of downtime to get this repaired.

I purchased a KOHLER generator based upon the research a past client of mine did. HE was an engineer that researched everything so that when I decided I wanted a generator, I just went with what he did. It's new so it runs perfectly. I have the annual service done on it to ensure it keeps working perfectly. Because it's new, I don't anticipate issues with it. Overall, very satisfied.

We selected Kohler based on the recommendation of multiple generator installation and service professionals. Installation by JRB Electric was done very professionally. We live in an area with a high frequency of power outages and our Kohler 20RESC Natural gas generator has performed flawlessly. Kohler generators are highly recommended based on our experience.

I replaced my old Kohler generator with another Kohler. Kohler products are all made in the US, which is important to me and I'd had real good luck and good service out of my old unit. At the time when I bought it, availability was kind of sketchy so I had to wait a while. But they put me in the queue and as soon as one came in, the company I bought it from had it drop shipped directly from the plant. Other than that, the timing was pretty good because they were offering a 10-year extended warranty at no charge.

The only negative portion of purchasing and owning a Kohler is the difficulty in purchasing the yearly maintenance kit. It would be nice if there was a Kohler store on Amazon where the kit could be purchased. The only place I could locate the kits was through small vendors who were charging exorbitant prices with high shipping costs also.

KOHLER Generators came out and the generator had its yearly inspection. There's a lot of cost that go with having a generator that I wasn't aware of, like coming out to do your regular inspection and replacing things. But whenever they check it, it does a checking run every week, it's no problem and it's not that noisy. So, I'm happy that I have it. It adds to the value of my home and property. It's Ladue, Missouri and a lot of people have to have generators. And new homeowners ask more questions about what other features we have in our house. Look into it and compare it with other generators.

We had a couple of people come to our house and give us bids. Kohler was the cheaper one so we chose them. During the times that the generator came on when we lost power for a second, it seemed to work.

My good friend who has Kohler recommended them over Generac. They said that Generac was not nearly as good as the Kohler. The electrician that I used to install my generator recommended them as well. The electrician put in the generator and it has come on when our power went out, but not for any extensive use. Most of it has been a couple hours. This past Labor Day was the longest time. It ran for four hours.

I purchased a Kohler generator and it was easy. Out where we are, we lose power for two to three days during every major storm, and the generator has been great. The lights blink, and then we have power again.

I love our whole house generator, and I was very impressed with Ferran Engineering. They were the one that made the proposal to me, and we discussed the various kinds of generators. We selected Kohler, and they acquired it. They also installed and serviced it. They continue to service it, and it's working beautifully. It's on an automatic transfer switch, so if the power goes out from our local utility, the generator comes on and serves our entire house. It has done so several times. We live in Florida where the hurricanes bring the power down. Even local outages and a severe storm, it'll blow out a transformer somewhere. As a matter of fact, I was on vacation during Christmas, and on my phone, I got a notice from The Orlando Utilities that they experienced a power outage in my neighborhood. It didn't worry me a bit that we were gonna be without power at home while I was away. I felt very confident in the performance of the generator.

I purchased my stand by generator in 2020. My wife was on oxygen and we didn’t want to risk losing power and her not being able to breathe. Where we live is in a rural area and the power goes out frequently. Our generator has gotten us through several power outages. Power goes out and about 3 seconds later, generator has started up and running like a charm.

Kohler stood behind their guarantee of my large household generator. The original generator was a lemon. My dealer worked with Kohler manufacturer's representative. After they demonstrated the problem was not reparable I was given at not financial cost a brand new replacement generator. This new generator has been working perfectly for more than 2 years. The weekly automatic test runs go perfectly, and just last night the generator went on seamlessly for utility power failure.

When we moved from NYC to our rural area of PA, we did not realize how bad the electric company protected their lines. So many outages, and lost food. We finally bought a gas generator and it helped, but we had to go outside, fill it with gas, get it started, and run power cords throughout our house. We had well water, so we did not have running water.

My first generator failed working 3 weeks. The seals blew out within the first few weeks and dumped oil everywhere including coating the entire generator. The dealer came out and said he’s never seen a generator fail that way but under warranty they are replacing it. This was during Covid so a generator was at least a month out. The dealer called me and said that Kohler is upgrading me to the arctic package free of charge and it will be here in a week. I live in western ny so the arctic package is perfect! The dealer installed the new generator and even put a new pad under it for me. That day I signed a contact with him to come service it once a year. He sold me on Kohler’s loyalty to the customers and his. I could not be happier.

I purchased my generator 2 years ago and it has performed great through the only short outage since then. However, the test mode runs every 2 week and has been without any problems. I would definitely buy it again. The only issue has been the battery needed to be replaced after the 24 month warranty.

I will start by disclosing that I'm from Wisconsin, so maybe a little prejudice in making our choice. We and the generator live hurricane prone Florida. We are also very close to the Gulf of Mexico and in a salt air environment. Our dealer is Florida Power Solutions located in Sarasota FL. Our unit is a 20kw whole home model. We are very happy with our dealer and the unit. We have experienced several hurricanes and storms with utility power outages,one event lasted 8 days. We installed our generator in 2021 and it has provided us with flawless operation and hassle free peace of mind. We love it and both of us think it was worth every penny!

When I queried my electric coop to determine my home's maximum power load they sent me a 365-day spread-sheet showing that my maximum load was 10.7KW. That simplified my choice of generator size. From one of your distributors I ordered your 12RESV, 12KW model. I also ordered a Kohler maintenance kit, concrete mounting pad, OnCue Plus Wireless Radio Kit, a MT-51/51R 12V CCA battery and a RXT-JFNC-0200A automatic transfer switch. Calling on my educational background as a graduate electrical engineer and FCC licensed broadcast engineer, and my experience installing automatic generators, I found the Kohler installation and operating manuals easy to follow and was able to achieve a successful installation.

I have purchased three residential back up generators in the last 12 years. The first two failed repeatedly the third one never ran properly even after extensive repair under warranty. The repair company, Also the seller of the generator (Colorado Energy Systems) said they have done everything they could possibly do and cannot make it perform properly, I’m stuck with an improperly performing generator for the third time in 10 years! I’m extremely dissatisfied with your product and with your installers' ability to repair it. I will never buy one again unless my current generator gets repaired to the point of proper function and lasts a while.

For three years in a row my wife and I experienced several days living in a dark cold house as the result of winter storms. We decided that we absolutely needed a standby generator. Having selected NH Generator Installers and the Kohler product it was installed. The installation was very professional and thorough. The generator has performed flawlessly. It has protected us over the course of many winter storms.

Using an electrical contractor I purchased and had installed a Kohler 20RESC generator with RXT200 transfer switch in March of 2022. Previously my home has experienced power outages as long as 8 days due to severe storms. The installation went smoothly and to date the generator has been working well. We haven't had any prolonged outages but the generator has started immediately during the few short outages we have had, and runs exactly as expected for its weekly automated test. I am very happy with the generator, no complaints at all.

I called twice for a tune up kit and oil change 6 mo ago and have never gotten it. The person who installed my unit said I should have it in a month or so and that he would change the oil, the oil filter and spark plug. I was told when we purchased this expensive unit that all I had to do to get the kit was call. Not a very good company that doesn't stand behind their promises. Dawn ** (disappointing)

I have not really needed the generator, which is a good thing. I have had it running once a week for its maintenance run since it has been put in. But I was disappointed that I had to replace the battery after having the unit for 22 months. Is there a warranty on the Kohler brand battery?

The generator itself seems well built and hopefully works as it should. But I don’t know that because the OnCue System that allows an owner to monitor the generator operations remotely using a phone app, is faulty and unreliable. The app requires communication with two linking devices, one installed on the generator and another nearby in your house. The linking devices do not use WiFi, as they should, but use an inefficient and often ineffective radio signal; and the software is faulty. When first installed it took an hour with a Kohler phone tech to get the system communicating. I don’t live full time in the house; it’s 200 miles away from my primary residence, so knowing my generator is functioning properly is absolutely necessary, especially in wintertime when a power outage could be catastrophic for me.

Overall very pleased with the generator. Experienced minor issue dealt with under warranty, following a major storm and week long power outage. Since then, has performed as expected. I am somewhat disappointed with the controller which on occasion loses remote connection. This prevents me from connecting to the generator. I hope a permanent fix could be incorporated in future updates. Would recommend to purchase this unit.

Generator had as only come on during an outage a few times but worked flawlessly when needed. Service people doing the once a year maintenance have been efficient. Seems like everyone enjoys working for the company. A sign of a good company that people enjoy working there. Cost for the yearly maintenance has increased a lot and that’s the only downside. However we are happy with the generator and with the ten year warranty.

Good experience. General maintenance. Love how the generator performs. Compared Kohler generator to many others and found it superior in every way. The easy maintenance makes it worry free. Installing was a dream with no connection problems or concerns. I would highly recommend buying a Kohler generator to replace the existing generator that someone currently has.

Our generator is working well and is running smoothly overall, but the wifi module, which we paid extra for, has been a bit of a letdown. Unfortunately, it hasn't lived up to expectations since day one. Despite the company's promise to upgrade their servers by the end of 2023, there hasn't been any progress. In my opinion, it might be a good idea for them to pause selling this accessory until they resolve the system issues. The wait has been quite extensive, and I'm uncertain if they're actively addressing the situation.

This is the second Kohler generator I have owned. They both have worked extremely well. I feel confident that it will give us the peace of mind we wanted. Premier Generator was the right choice from start to finish. Installation was easy and quickly done with a basement left very clean. When I had an issue with unit Premier was there the same day to fix. They serviced my unit in February 2023 exactly as scheduled.

My generator has not run correctly on the load since I bought it. The local service tech told me that the gas pressure was too low so I hired a plumber to come and increase it. It has been done. The generator is still not running correctly. It misses and stutters.. I have called the local service tech, Prime Energy Solutions, three times in the past 30 days and spoken to the receptionist, they have never returned my call to let me know when they can come out and see what’s wrong with it. It’s still under warranty.

I am at peace knowing that I will never be without heat or hydro. My phones will always work. My frozen goods will be safe. I will have hot water. And I will have hot meals, as well! There is no substitute for peace of mind! Knowing that my moments will always be stress free, whatever happens, I can add years of happiness to my life, without worry! I chose Kohler from Paramount because it’s local and any issues would be dealt with in a timely manner because they are close by. When I wasn’t sure how to check the oil, someone was at the house the next day, topped it up, saving me the trouble. Happy, feeling safe, no stress! A perfect 10/10!

About 18 months after professional installation of Kohler 20RCA/200ASE generator package, the system had electronic failure. Emergency electrician found a board had fried. He was not a Kohler dealer so he could not repair it, but could get power rerouted so HVA worked again. Tried to arrange repair under Kohler warranty but no one would come. Called Kohler and explained difficulty, but got no help. Some email promises arrived, which again resulted in nothing. System remains broken and shut-off almost 2 years later. The Kohler engines are great. But the electrical power management is not. Low quality, 3rd party add-on. Don't make my mistake and buy for the engine. Buy for quality electricity handling/management -- get a Briggs & Stratton. Kohler is unreliable and has no service or warranty coverage.

We installed our new generator at our new home on Gull Lake. We are in an area that has frequent outages lasting up to a week at a time. This unit starts flawlessly and has eased our minds greatly. This was the perfect choice for us and we would never build a home without this option.

Kohler is good. I live off-grid and need some source of reliable power when the sun and wind isn't there. I bought the generator from a third party, and so far, so good.

I've been happy with our KOHLER generator. It's doing the job. The only thing is that it is a propane generator and it uses a crap ton of propane when it runs. It's not very fuel efficient. Every time it starts up, it runs for about five hours to charge the batteries. It uses a phenomenal amount of propane for that length of time. Other than that, I'm very satisfied. I would recommend it.

Got a 20K generator since 2 years and it work great, but the motor had to be change after 12 months. It take less than a month and everything went alright. My only concern this year, is the current come and goes in a blink, the generator start and stop in 20 second kind of. My questioning is, could that damage the generator to start and stop, sometimes 5 to 10 times in an hour? Thanks.

Electrical service is undependable in the winter time and during tornado season. We're doing okay with our Kohler generator. Kohler seemed like a good brand. I have peace of mind having the generator. So far, so good.

Not long after I got the generator, there was a power outage and I called them and they came right out and took care of it. I never had any other problems that I'm aware of. It'd be nice if the generator was a little quieter than they are when they run. But that's just the nature of the beast.

The installers of our Kohler generator were great. They came over within a day. They came when they said they were gonna do it. The generator looks great and works great. They check it every six months. It was expensive, though. But I like the 10-year warranty that I got for free.

My installer and Service provider is GSHA Services LTD. 1257 Cobblestone Way Suite A. Woodstock, Illinois 60098. They installed my Kohler 20kw whole house backup Generator in about august of 2022. Excellent experience and very satisfied with the install and the continued Service. Very happy with my Kohler Generator whole house Generator.

From start to finish the installation by Florida Power Solutions was first class and professional. Since being installed a few years ago the 20 KW unit has worked perfectly with nothing needed other than recommended oil changes and service. Since being installed we went thru a major hurricane, and we felt so secure knowing we had the Kohler ready if we needed it!

We were a little bit disappointed that it cost so much to have a KOHLER generator installed. Normally, it's the cost of the product times two. Because of this COVID thing, it went up to three times the amount, which was a bit excessive. But we only have one KOHLER generator place in town. So we were stuck. But being in the nursing home field, so many people swear by the KOHLER Generators that they actually last longer and they're quieter and a better deal than the Generac.

Vendor (FL Power Solutions, FL) is competent and has provided good service per maintenance agreement. The unit is disappointingly loud. Recently, it failed to notify me via internet WI-Fi when commencing its surveillance run. That issue needs to be corrected. I would appreciate guidance on how that can be done. Thank you.

I've had some concerns with our KOHLER home generator. One time, I did use it. And I had a lot of things on, but it's 20,000-watt unit. And the thing started sounding funny, so I shut it off. And I sent a message. All the power came back on. And they didn't come out to see what it was doing. I should have recorded it and played it back to them.

I liked Kohler's 10-year warranty and the name. So far, so good. It works when we needed it. It tests every week.

I owned a Generac for 23 years and it was worn out. It needed replaced. I did my research and instead of buying another Generac, I bought a Kohler because the technical information was more readily available. And also, even though it might be priced a little higher, it's a superior product. It works very well. The reps were helpful when I bought the Kohler generator.

I got a better deal on the Kohler generator than I did on the Generac. I've been pretty pleased with it so far. The installation guys did a pretty good job. I got it from Service Professor and they disconnected my doorbell transformer when they put the transfer switch in. So I gotta call them. But overall, the experience has been very positive. We were gone this past winter, but my son was in town. We had about 104-hour power outage and it was really nice to not have to worry about the house freezing. If I had it to do over again and if the price were the same, I would get the Kohler.

Living in Oklahoma, everybody should come with a home generator. I went with Kohler because of the name. I've known about Kohler for so many years that it popped into my head as a quality product. I like that with having a generator, I get to have light, heat and the refrigerator still running and not getting your meat spoiled and also the media, the television are available too.

I live in Michigan, so outages happen in the wintertime, but it was starting to happen frequently in the summertime. So, I decided to get a generator. I had worked in a hospital and some other large places who had Kohler generators, and I felt like if a hospital has a Kohler generator, then it's gotta be fairly good quality. I'm familiar with the Kohler name as well. They're a company that's been around for a long time. They have a good reputation. Their customer service is very good. It's just I would have liked the generator to have been cheaper.

The generator gives us peace of mind when the power might go out. Reliable, Annual service, Well installed. No problems. Recommended to others. The Generator has not failed a weekly test checkup. It is handsome, attractive and quiet. Others have a look inside and outside of the machine. The Propane fuel is checked and filled. MY house is isolated and would otherwise not be accessible in the winter.