KOHLER Generators Reviews

I live in Michigan, so outages happen in the wintertime, but it was starting to happen frequently in the summertime. So, I decided to get a generator. I had worked in a hospital and some other large places who had Kohler generators, and I felt like if a hospital has a Kohler generator, then it's gotta be fairly good quality. I'm familiar with the Kohler name as well. They're a company that's been around for a long time. They have a good reputation. Their customer service is very good. It's just I would have liked the generator to have been cheaper.

The generator gives us peace of mind when the power might go out. Reliable, Annual service, Well installed. No problems. Recommended to others. The Generator has not failed a weekly test checkup. It is handsome, attractive and quiet. Others have a look inside and outside of the machine. The Propane fuel is checked and filled. MY house is isolated and would otherwise not be accessible in the winter.

Since installation we have had several relatively short community power outages and our system performed on cue. We have had none over 4 hours and hope not to but have confidence ours should perform as expected. We have had no service issues which is unlike a neighbor who had another brand installed.

The reps were very professional and the installation went well. It wasn't cheap but having the generator has given us peace of mind.

I am very pleased with my Kohler Generator. We've had our generator for 2 years and have had no issues. All the systems work fine and we are pleased we added the OnCue Plus. It allows me to keep a check on the generator via the cell phone. I was so pleased with our generator that I recommended to my neighbor and he purchased one.

A seal failed and the generator was out of warranty by one week and I had to pay for the repairs. I feel Kohler should have covered this cost as it was only one week out of warranty. Kohler is a large company, and this small cost would have been nothing to them.

This Koehler whole house generator is excellent. Starts every time…one weekly test runs for 20 minutes automatically every Saturday and when the power goes out on our road (which is common) our whole house still has power. I highly recommend Koehler generators to anyone who needs a reliable power source when the primary power goes out. You will not be disappointed with this purchase.

Generator works well and is reliable in times of emergency. Wireless access should be standard and not offered as an option with an additional expense. App is good and provides a lot of information. Expensive, but well worth the peace of mind that I will never be without power again.

We waited 10 months to have the project completed and the permit closed out by the county. The generator worked a however, the county had issues with the install. The submitted plans did not properly saw the place the generator was actually installed. The company did respond to my inquires - but it felt like a doling around getting the permit closed out.

I have given up on the OnCue Plus app, as I go to the effort of connecting/logging in and it regularly forgets my login and has me relogin, despite having previously had my biometric login secured. I am relatively happy with the generator itself, but no so with the software that I would typically use to interact with the generator.

The experience was great, no issues except the required location of the transfer switch. I wasn't told in advance that my underground service would have to be abandoned and that the switch would be on the side of the house and highly visible. I had to pay a contractor to build and enclosure to hide it.

Have never had any problems with the unit. The unit runs 20 minutes each week and I maintain the unit yearly. Gives a great sense of security knowing that you always have electricity!! A great addition to your Real Estate investment. A valuable asset knowing that your refrigerator, heat, air conditioning and everything else keeps running when the electricity goes out!!

All in all the unit has performed well, but I had to replace the main controller at 21 hours which was a pain getting a Kohler qualified technician to work on it in Hockley, Texas. Finally got a tech from the Houston area. Generac is the main generator company in Texas and the Houston area, and it is hard to get any service or parts for Kohler near here.

Fortunately we haven't had to depend on our Kohler generator since it was installed. Its weekly maintenance run is louder than I had expected but the 20 minute run time goes by fast. Installation was done very professionally and efficiently by Home Power Systems. The Kohler generator seems to run very well.

We have had a few issues with the smart switch and the motor. Wished I had went to competition now… but recently it has started to work as I expected. My unit will be 3 years old in February. I wish I had researched a little more as far as service and general maintenance. Maintenance is a lot more than expected.

The product cycles properly for testing. Have yet to experience blackout. One thing I am not happy with is the inability to reconnect with the iPhone app to monitor generator function since changing internet provider. AirCo service rep could not resolve this problem even at my expense. I need an access/start up code/password for this to work. I don’t believe I should pay for another one. If KOHLER would provide me one I could do it myself. VA

The only thing I am not happy with is how the composite fiberglass enclosure of the generator is degraded over just a few years. UV rays have dulled the enclosure and it looks terrible. Customer service has no suggestions except to sand it down and paint it so not happy with that but the generator has performed flawlessly.

I have my Kohler Generator at my lake house. I feel so much better knowing the house is protected. I have had the generator for at least 3 years and it has always worked perfectly. My next door neighbors first said it was too loud when it exercised every Thursday at 5 pm, but they are OK with it now. I really have no experience with it that has not been good. I have it serviced and it performs.

This generator has less than 60 hours after almost all weekly exercising after 4 years. When finally needed, the stator was bad. Burnt windings. Factory defect. Huge two man job to replace. Two service techs are in their 4th hour now tearing it completely apart. I requested from Kohler a new unit due to the extremely low hours and they refused and have indicated they won’t even participate in the labor to replace the stator. It’s pretty hard to endorse a product when they won’t stand behind it due to a factory defect and so few hours. I’m gonna gag when I see their bill and will share if allowed to on this site.

I called Kohler and they told me to get ahold of a local rep that could install the generator for me. Airco Service, a local HVAC company, did it almost immediately and they did it perfectly. I mostly dealt with Airco Service. However, there was a $750 rebate available, and I didn't get it for a while, so I called Kohler. I had to deal with customer service to try to get that back, and they ended up sending me 650. It took three calls but it's no biggie. They were great.

I liked KOHLER's reputation and price and they had a rebate. They also offered for free an extended warranty included. We had some outages that we just don't wanna deal with anymore. So far, we're very satisfied with our KOHLER generator. They're all a little bit loud. They sound like a lawn mower but it's acceptable. When it does run, it doesn't really bother me. You get used to hearing it. It seems like it's very reliable.

The Kohler generator tests itself dependably on the minute every weekend and we have a maintenance contract. The techs come out and check the oil. So far, we haven't needed the generator but it's doing what it's supposed to do. I would highly recommend it because it's been problem-free since it was put in. My mom was living here with us and she was very ill. She has since passed but we needed to have oxygen for her all the time so it was a matter of needing to have that backup. And during the whole time that my mom was alive, the generator gave us a great deal of “one less thing to worry about.” In terms of peace of mind, it was there and I'm happy it was.

The Kohler Generator has worked great. Everything has been good. As soon as the electricity goes out, there will be 10 seconds of no power and then I'm up. I'd recommend it.

They did exactly what they said when they said they were gonna do it and at the price they said they would do it for. When the power went out, the generator came on. Then when the power came back on, the generator went off. It was seamless. It was exactly what we were looking for.

We used the generator for six hours in a row this year and it worked very nicely. When we lose power, the generator starts after two or three seconds and the power is back. So, it's very, very convenient. There was an instance when I was in France and then I got a message from KOHLER that there was a shortage in my house. Then the power was reestablished thanks to the generator. But the generator is quite expensive. I am able to afford this kind of system, but this is not possible for every people.

Last fall, new lines were being put in on an old road and at times, power had to be shut off. The Kohler generator worked good. It was still running at 12 o'clock at night while the guys were working. And once a month it'll come on, on a Saturday. So, we've had no problems with it.

I purchased a Kohler generator in 2013 right after Superstorm Sandy. I purchased Kohler over Generac because it was supposed to be a much more reliable brand. I had the unit serviced twice a year to keep it running smoothly. However, in October of 2022, less than 10 years after owning it, I was told by my service company that it needed repairs that would cost about $4,000 and I would probably be better off replacing it. I was very disappointed that, with what was supposed to be a high quality brand, would need to be replaced in less than 10 years after maintaining it thoroughly.

We got the 20-volt in-home generator. We lost our power on Sunday and, within 10 seconds, the power came back on. I'd have to turn it off and add oil. But it'll run for three to four days. It's perfect. It's peace of mind. It was expensive, but well worth the investment because when we sell the house, it'll be something that's an asset that we have with the house.

My buddy told me that as soon as I get a standby generator, I won't have any power outages. And that's exactly true. Other than the Kohler generator running its weekly cycle for a few minutes, I haven't had any use for it. But when it does fire up, it takes 30 seconds and then, it comes on. I can hear it spin and try to start and then it starts up. The system almost sounds like it's putting a load on it. Because it'll start out halfway noisy and then it'll kind of quiet back down a little bit. Near the end of the cycle, it seems to ramp up a little bit. At this point in the game, I have no reason to believe that Kohler is not a good product and that it's not gonna do what it's supposed to do.

So far, my Kohler has been working just fine. It's nice and quiet when it's functioning. It pops on and it runs as long as it needs to, to charge the batteries back up and then it shuts itself off. If we didn't have the generator, and it's dark and gloomy for three days in a row with the solar, we would have absolutely no power at all.

The sales rep from KOHLER came out and gave us a quote. We wanted a generator because we live out in the country and never have power. We had to use the generator once. It worked very well. The power was out for 30 hours, and we had power. We are very happy with it.

We're getting up in the years and we have a sump pump in our basement and if that doesn't work right, then we get water all over the basement and we're not able to do anything about it at our age. We can't do a lot of things. So, we thought if we had a generator, then it wouldn't matter whether we're home or we were away. At least there would be power to push the sump pump. It was a precautionary thing on our part. We've used our KOHLER generator twice for about 10 minutes. So far, it's very good.

I would have to say this is the worst purchase I have made in the 20 years I have been in business. I had purchased an 80 KW commercial generator (about $50,000) for my business because my business is located in an area where we have frequent power outages. It started to act up soon after the warranty ran out, which was about 3 years ago. The problem began with the generator not functioning properly during a routine power outage. At the time, I called the Kohler installer who came out to do routine maintenance and was unable to diagnose the problem.

Streib Electric did a stellar job of installing my Kohler generator. It wasn't the most least expensive bid but the value I got from installation and not owning a Generac were what I wanted. The generator exercises every Tuesday at 10:30, and I get it on my phone app, the OnCue Plus. It tells me when it runs and comes off and on. It gives me the history when it runs. It also tells me when I'm connected to the main power and when I'm not. It'd be one year this month since I got it so they're coming out and doing the service on it next week.

KOHLER has always been perfect and the unit I got from them is very dependable unit no matter what. It's a little more expensive, but I own a construction company and my electricians would refuse to put in anything but KOHLER. Right now, with my experience and with what I have done multiple times is since I put my KOHLER generator in, I have pushed at least three to four people towards the KOHLER generator and they installed them to date. I've worked with CAT generators, Generac generators, and Multiquip. Multiquip's quality is right up there and CAT is fairly good quality. But KOHLER competes with CAT and Multiquip.

Kohler did what they said they were gonna do. They came out and did a good job installing it, all but one kid who decided to glue some pipe together on top of the generator, which left all the glue that he dripped all over it. Other than that, I like everything about it. The generator has been in use a bit, and it works great.

Kohler is a good company and the $750 rebate helped. I got my rebate within six months. The generator comes on once a week to let me know that it is working. I would recommend them.

The company that installed our Kohler generator has done a good job. When it came time when we were ready for them to install the generator, they came out and did their work. There wasn't waiting for them. When the power goes off, the generator operates instantaneously. It also comes on once a week in a test mode. So far, so good.

I've installed three KOHLER Generators and my experience was excellent with each one. The size of the generator was right. I wanted a two-cylinder engine instead of a one cylinder. And Kohler seemed to have the best package for that and the best sound quality. It has an automatic transfer switch so we don't have to go out and start it. It does it automatically. And if I'm not home, my wife doesn't have to worry about if there's backup power.

Based on Accurate Power's recommendation for the profile that I was trying to meet that the KOHLER generator that I got, which is a very big one, seemed to be the best for it, and I was happy. KOHLER has a good reputation. We run the generator automatically every week. Two months ago, we lost power in the middle of the night for an hour. Power loss is no big deal, but I noticed the generator running. It proved to me that it does its job on three other occasions when the power went out temporarily. So, I have a lot of confidence that if and when we have hurricanes, it becomes important that it will do its job. I'm looking forward to it lasting for a long time.

I had a generator that failed after a few years. Because of the type of transfer switch I had, KOHLER was the only one that would work. I start my generator manually because I'm not always at my house. It automatically transfers, but I manually start it and I can turn it off because I don't wanna listen to it at night. Then if I'm not home, I don't want it running. The way I have it set up, it does about 90% of the house, not at all at one time, but it powers up lots of stuff. I've used it for days at a time.

I wanted a generator in case power goes out, and I looked at the GenX one. Been in the industrial business for a long time, so I need Kohler-built generators. I just didn't know how expensive they were. I got on their website, looked, and filled out the information. Then, I had the individual call me and come out and give me a quote. From start to finish, everything was really good. It was a lot of money for it. Four other people that I know have got the same generator now, and they went through a different source, and it was less money for them. But they did a superior job of setting it up. Our power goes out every once in a while, and the generator kicks on. It goes right on after about four seconds, and we don't really notice much difference except that you have to reset the clock.

I looked at what KOHLER had to offer for almost the same amount of money, and the generator was a far superior product. I drove someplace to look at one and I was very impressed with the heft of the product. It's well put together and thought out. And I heard it run and it was very quiet. It's 30 RCA and liquid-cooled, and runs long. It runs itself up every Saturday morning for 12 minutes. We've had three power failures that have been long enough to start it up. The longest one was an hour and a half. And it started right up, switched over and worked fine. I wasn't sure we were using it until my wife came in and said, "I think the generator is running."

The people that we deal with here in Colorado have been very good and nice to work with. The rep's husband is well versed in the KOHLER Generators and ours works good. It didn't take him long to hook it up. And he said the generator and inverter work together. So, he went back, looked and found out, came and wired it into the inverter and it has been wonderful. He told me how to reset the inverter and it worked great.

I got a new KOHLER generator as a replacement for another KOHLER generator that was installed in my house back in 2011. The 2011 didn't last too long. We had to change it, because it looked like the carbon was wearing out, and they couldn't find pieces for this generator. Actually, this was a replacement for a new one. They were saying those generators came out with defects. So, this one is like the one that I had before, but it runs in fewer RPMs, and they say it's more efficient. I'm living in the mountains. When the power goes out if a storm comes, you need a backup in order to live with no issues in the mountain. This generator that we have right now saved us in an emergency one night. The generator goes automatically. When the power goes out, the switch automatically turns it on. I get notified by email that my generator is going on.

I was replacing an old generator and I thought that Kohler was a better choice than the guys I had before. I'm happy with the generator. We tend to lose power often so it has kicked on before and I haven't had any problems. But I'm not happy that there's an ability to monitor it through an app and I have not been able to figure out how to make that work.

We bought our new Kohler generator due to a recommendation from Wayne ** who also owns a Kohler generator. So far, we are loving the two times we have used it. The transition from electric to the generator is barely noticeable. We are both retired and like the conveniece of not having to get up during the night to refill the fuel or have fuel cans filled.

My wife and I are 70 and live in a remote rural community, after much research I chose Kohler as the peace of mind we'll have during our senior years. I chose Ritzman Electric, a platinum dealer, for the installation and couldn't be more pleased. From the owner to the crew that assisted the install they were energetic, polite and consciously clean about how they performed their job. Mike Ritzman patiently explained the operation and expected maintenance leaving us impressed with their work ethics and commitment to quality. Every Tuesday I get a report via my android app on the status of the generator and the next scheduled operation.

The generator works great. It's a reliable equipment. I still have power when nobody else in town does.

Having a generator gives us peace of mind, but the first generator that we got was a lemon. We got a Kohler for our second generator, and we've had to use it once. We're very satisfied. Kohler has a great reputation. My wife works in the medical center and I know a lot of people there. Kohler is the generator that most of the hospitals use for their backup generators, so that said a lot. The maintenance on Kohler is not as frequent as with other brands as well.

KOHLER gave me an excellent price and they took care of everything for me. The local distributor did the installation. The techs were courteous and they were on top of everything. I couldn't be more happy with them. I'm 100% satisfied with my generator. It gives me peace of mind.

I've only had Kohler for about a year and I like it. I don't have to chase for gas and I don't have to hook up my portable. I am 100% satisfied with my experience

My KOHLER generator has been wonderful so far. We're satisfied with it.

Service man was very thorough, knowledgeable, and very friendly! He also explained what & why it was necessary to perform the various functions. He left the generator a very clean condition and removed all the replaced parts and packing! He operated the generator for a period of approximately 15 minutes. His final touch was giving the housing a quick polish after replacing all the panels.

We have a 3,000 sq ft house and had the Kohler installed approx 1 3/4 of a year, we have lost power roughly 6 times and our Kohler has performed great every time, I have also had 3 John Deer riding mowers with a Kohler engine and I loved them all no issues, if you want quality then get KOHLER, Thanks KOHLER

The techs set my generator to run a 30-minute test every week. My power is seldom out. But when it is, the generator functions perfectly. It's reliable and it's so quiet you can't even hear it run. Plus, there's a company that services the generators in my area, and they've been wonderful to work with.

They were awesome to work with. With their generator, I make sure my house has its power. I worked with Travis and Gin Gators and they're the reason I bought a KOHLER.

I didn't want to be out of electricity, so I got a generator. I tried to get the other brands, but I never could get anybody to give me any satisfaction on it, so I got the Kohler brand. I hadn't had to use it for a long period of time, but it's doing fine.

The installer came, put the generator in, and everything worked fine. Having a generator is essential for the situation I'm in. My house is off the grid and if the sun's not out for a few days, I use it to charge my batteries. I use it frequently. It has a problem with the governor circuit though. The little plastic bushings go bad, and for a brand-new generator, I wasn't expecting replacing bushings. It was about $100 on it. We just had another one go bad and I had to replace that as well.

Kohler's customer service were awesome guys to work with. I had a little issue with the gas leak. It took them three times to get it right. They've got a bad batch of carburetors, but they took care of it promptly. The generator runs at six o'clock every Sunday morning. It's great. I also bought one for my farm, and it's awesome.

We had a company called Bosworth that installed our Kohler Generator and they did a good job. We start the thing on the automatic start, the run cycle. They say that you're supposed to do it every couple of weeks. We do it once a week on Mondays, and then we'll hear it click on. It's a really quiet piece of equipment. We also have another one at the ranch.

KOHLER Generators' sales guy had worked on generators for decades, so he was very knowledgeable about the products and technical questions. He was very informative. Also, the installation went smoothly.

We had a KOHLER installed last September to provide security staying in our home. Imagine my shock when it failed in June to start when the power failed. It was serviced. Again this September it failed to start. The next repairmen found it was wired wrong at the factory. Now I have to “babysit” the tests, which means clearing my calendar for it. 1 for 2.

Overall a good experience so far with my Kohler Generator. I went with a trusted local team for my purchase and installation, however, I believe they were new to Kohler so may have been light on experience. For example, I would have liked to better understand the OnCue program so that I would have at least had them include wiring for the internet connection when the unit was installed. Now I'll be fishing the wire through myself.

Our generator was installed on 3/15/22. Between that date and about 5/3/23 we had more than 20 service calls on the generator. Causes: failing weekly test or failing to come on during an outage. Our electrical contractor, Streib Electric, worked tirelessly (in conjunction with Kohler) to come up with a solution. Finally, over a year later, Kohler had Streib install a new carburetor. The generator has since passed all weekly tests and we have not had a power outage yet. All of this involved a whole lot of frustration and irritation.

I ordered this generator from AP Electric after carefully comparing competing brands. Kohler won out due to its years in the business and its outstanding warranty. The fair price was sweetened by the offer of a rebate, and this included free shipping to my curb! I was able to set the generator in place myself (with some assistance), but the fact was that I still needed a Kohler installer to hook up the system (to validate the warranty). This turned out to be a very good thing, as the gas supply line had to be installed and a larger gas meter to feed it had to be put in from the local gas company (at no extra charge!). In all, I am very happy with the Kohler generator company, the generator itself, AP Electric the supplier, and Power Pros, the installer.

Our KOHLER 20RESC(L) gas generator was installed about a year ago. It has operated very well with no problems. We recently had the annual maintenance performed. No issues were identified and the generator is ready. The technician spoke very highly of the Kohler generator. We are very pleased with our selection of the Kohler generator. Thank you.

In Sept. 2022, I purchased a Kohler Generator from Colorado Standby in Colorado Springs, Co. I paid a certified master electrician to install it and he has triple checked his work. It still was not working and I reached out to Colorado Standby for help and was put in contact with a lady named Angela that works for them. From the beginning, she was very rude and hateful towards me. She will not return my calls or my electrician's calls. I have reached out to Kohler and spoke with manager Lori who gave me a phone # for district manager Courtney ** who never returned my calls. So I have a brand new generator that I have had for 1 year that will work only if I manually start it when the power goes off. I am 66 years old an disabled. Please help me get my generator working. I live in the mts. and fear what may happen if my electric goes down. I am glad I bought a Kohler but regret the people I bought it from. Thank you!

Updated on 06/02/2024: In September of 2023, I contacted Kohler regarding needing assistance with finding someone to service my generator. After going back and forth several times, I was told that you contacted a business in the Macon, GA area and they will contact me. Well, that has been 36 weeks ago and no contact. I said it before and I will say it again, nobody should get a Kohler generator. The support one gets after purchase is preposterous.

We had a full house Kohler generator at our old house and it was a lifesaver. We moved to our new house about a year ago and experienced 4 outages in less than 90 days and decided to move forward with another generator. Our HVAC contractor said Kohler was still the best so that's the route we went. I can't tell you how many times we experienced power outages since it was installed and it really makes you feel better about the cost!

We have repeatedly lost power, on an irregular basis, from minutes to a day. Neighbor's portable generator was helpful but a burden to him and a hassle for both of us...especially in the midst of storms. Flooding/sump pump concerns were always the core concern. Generator installation was done as promised and, with advice from electrician, able to be 'almost whole house'. "Test" runs are weekly and reassuring. Have lost power a few times since with smooth transfer ON and OFF. This decision has been a real sleep saver! So glad we did it.

With past experience with storm-related power outages and the real threats of future brown-outs & power shortages, we decided to have a whole-house generator installed at our residence. After much research, we decided to purchase a Kohler 24RCL generator. We chose the 24RCL because it met our power requirements with a quiet-running, 4-cylinder, water-cooled engine. Our system was installed in the fall of 2021, in the middle of the "Covid Crisis"; regardless, everything was expertly installed with attention to detail.

When we called to have it installed your company was right ready to all the necessary work and we were very happy with the ordering and the installation. We appreciated everyone that was involved in the installation. CVoil was contacted and we did not have to do a thing. We enjoyed watching it all put in and now every Monday or Tuesday it starts up for its 20 min. period.

I have a propane fueled Kohler 20KW generator at homes in Massachusetts and Maine. I also have service contracts to maintain the Kohler generators. The generator in Massachusetts is not a whole house generator because of the size of the house and electric load. The generator in Massachusetts powers all the essentials with some outlets. The generator in Maine powers the house, garage and shed. The generators have functioned properly with each outage, regardless of weather. I am particularly impressed with the casing which has kept out wildlife in both locations. My previous generator was a different manufacturer and wildlife got in and ruined the generator, so our service contractor recommended replacement with Kohler and we have not had any issues with wildlife getting into the generator. The settings are user-friendly. I have had no issues with the Kohler generators' performance. I would highly recommend Kohler.

We had only one problem. The regulator was venting gas. The gas was turned off and the regulator was replaced the next day. The installation team was very efficient and completed the installation in eight hours.

This is a good generator. The power went out for a little bit in September. It kicked right on. I wish the power would have stayed out longer. When a Storm comes I have no worries when a Strom comes. Bring it on. I want more storms to come. I'm happy with my purchase.

When this generator was installed I expected transparency. NOT A CHANCE. There was no continuity between separate work crews that did the install. My yard is a mess and the ditch is still visible, rocks from the trenching litter my lawn. since the general manager did not communicate with the trenching crew, my invisible fence for my service dog was severed and left unrepaired. Pea stone around my foundation was mixed with soil from digging and left in a pile against my foundation. The owner in my opinion is a difficult person to deal with. This company is difficult to deal with. This was installed by "NH Generator installers" 603-856-7301.

Fought with Generac for 2 YEARS over their warranty or lack of it, even though I paid $1000 for extended etc. Generac is crap product only their warranty and service are worse... KOHLER IS KING! Kohler INVENTED this tech, generac simply prostitutes it with low quality parts and foreign suppliers... I wasted TWO YEARS fighting **... DO NOT BUY GENERAC, GO KOHLER!

My wife and I are very pleased with our new KOHLER generator. It provides great peace of mind and it runs flawlessly. Florida Power Solutions even visited our home during a recent hurricane to see if our KOHLER was working properly. First class! I would most certainly recommend KOHLER and Florida Power Solutions. We are totally happy with our new generator.

I like this generator a lot but am unhappy with the OnCue Plus wireless monitoring system. I have tried contacting the manufacturer to get the problem solved but had not had success. Other than this issue the generator works as advertised. I much prefer it to the previous maker I had that failed after about 3 years of use.

You shipped the unit knowing it had a defective part. The installers knew about it also. I authorized to pay for a replacement part but you would not allow it. You said would have voided the warranty. It took 4 follow up service call to fix. Get your act together. You're better than that.

The quality of the Kohler generator has been very good. I'm completely satisfied with it. It had to come on several times and it worked fine. Every two weeks, it starts up on its own for a test run, you can open the lid and there’s a light on there to tell you the status of it. It isn't real quiet, but it's far enough away from the house, it doesn't bother me any.

Our KOHLER generator runs every other week and it comes on automatically when the power goes out. Its price was $2,000 more than what I paid for my old unit even though they are of the same size. So, it's too costly to keep buying, but so far, I don't have any problems with it. Their customer service was very good, too.

My neighbor and I are very disappointed that one of Kohler's representatives, Metz Electric, could go out of business and not perform the needed maintenance on our generators with no warning or advance notice. We are left high and dry with no support for our substantial investment. Doesn't speak well for the Kohler and its representatives.

I'm a journeyman lineman. I do outside electrical work for a living and I know what happens when trees fall on wires. I don't wanna be out of electricity. I prefer KOHLER over other brands out there. If we're away for the weekend and our power goes out, my food and everything will be safe when I come home. The generator will keep me with power for as long as it needs to. People should buy it if they can afford it.

I've been thinking about getting a generator for 12 years, and I finally did it so that my lovely wife would be happy when we didn't have electricity. We've used it for a few minutes once, and it worked. It's just like my own personal love story. The generator's here for me, and it’s all set up. It's all programmed in, put the right time in, and it does its thing. It also comes on once every two weeks, and that's a nice sound.

There's a shortage of generators, and there happened to be one, so we grabbed it. The Kohler generator is expensive, but we had an outage that lasted for four hours, and it worked good. I like it, and I'd tell people to go ahead and buy Kohler.

The rep was really good. He went over everything and worked me up a price. But it was a little slow and I had to wait six months for the generator to come in. Also, the emergency shutoff switch was bad from the installation. We bypassed it to make sure. They didn't replace it yet through because we're trying a couple of things to determine whether it's 100% that that's the issue. Also, it wasn't worth it for what I had to pay them to install. Other than that, the price was fair and comparable.

I live in Kentucky. We have outages pretty often here. I got a big family so I didn't wanna have a situation where we didn't have power. I contacted a few different places. They spoke very highly of Kohler and told me all the differences between it and other systems, like Honeywell or Generac. And just made me feel really good about the quality of that system versus the other ones. That was why I went ahead and went with them. So far, I've got no complaints. Everything's been good. The power went out several times and we haven't had anything but a flicker of a light and that was about it.

I had a Kohler generator that was installed many years ago and they never said anything about servicing it. When it blew up, I had an outfit from Catskill come over. They were a generator dealer and they said it would have to be programmed by Kohler. So I got all with KOHLER and the first part they were gonna replace was 800 bucks. So rather than goofing around with something, I decided to buy a new one. They installed the new generator last summer and then serviced it this summer.

I have a Kohler 26 KW for 12 years and love it. My power is back on within 10 seconds (usually about 7 seconds). I have an electrician perform preventive maintenance every 2 years and more often if I have a long run (several days). PM including cleaning, filters, synthetic oil change, tune up, parts and labor (about an hour) costs $90 to $100 depending on parts needed. When it was 10 or 11 years old, I had the starting battery replaced which cost me about $80 more -- Very little to pay for peace of mind. I should mention that the battery tested a little low during PM. It is on a trickle charge continuously and has never failed in service even though it has started many times when temperatures ranged from below 0 to above 100 degrees.

I’ve had this generator since mid 2020 however it only has 54 use hrs on it. Tomorrow will be the 3rd service call for the same problem (I don’t think it’s the technician). I think I got a “lemon generator.“ The board has been replaced, but still the same issue “low voltage” F1,F2”. I have always had Generac generators in the past (3) for my homes and decided to go with a KOHLER this time because of good reviews, and a “stated” better quality. I’m honestly ready to rip it out, and put in a Generac! Sad part is I was getting ready to pull the trigger on a commercial diesel generator for my business complex, and decided to put that on hold until this issue is resolved. Hopefully someone steps in and takes some charge of my situation. I sincerely hate giving bad reviews, and will update as soon as someone steps in and fixes my issue. Sincerely Larsen **.

For peace of mind that if something goes wrong, we'll have some power backup. I haven't had any problems with the Kohler generator.

I am totally disappointed that Kohler failed to honor a valid $250 rebate. I have attempted to get this rebate for 1 full year--without success. You should not promote a rebate that you fail to honor. I spent $12000 on a generator. I should be properly entitled to the rebate.

We purchased this unit for a 4,000+ sq ft home installed 2+ years ago. It has performed perfectly. We’ve lost power four times since installation, twice while we had house guests. Knowing that we have a reliable backup system, it takes the anxiety out of wondering if we’re going to lose power and if we do, when will it come back on.

Generator has been reliable since installation Nov 2021. Rear spark plug is hard to service. OnCue Plus app is functional and a necessity to remotely know generator status. Generator has gone offline a few times and process to bring back online a little time consuming. Maybe this could be made easier.

Overall our Kohler Generator has been very reliable including running through several power outages, including a couple of 2+day ones. The generator switched on as expected, and the quality (voltage and frequency) of the power was good under varying loads. The only drawback of this particular system is the poor integration with home automation systems (Home Assistant and HomeKit in my case). Notifications of power switchover are delivered more than 10 minutes after generator start, meaning you can't reliably automate turning off non-essential loads.

I think it is unfortunate that you require a Kohler certified installer to be used to get your extra warranty offer. Every such dealer was at least $1000 higher on the installation cost only than the TOTALLY QUALIFIED contractor I used. I could buy extended warranty cheaper. This sucks and I'm making you famous in my little world.

Seems that the generator that was installed was manufactured on a Friday and the assembly person did not pay attention. During the generator's weekly check, it shut down due to high RPMs. Could not manually restart and needed a tech. to look at. What was found was total negligence on Kohler. The carburetor bolts to the manifold had never been torqued, causing the carburetor to back up and allow enough gap for to governor to stick wide open. Why was this a major concern, the generator did not even have 40 hours on it!

I have owned two (2) 20KW standby Kohler generators over the past ten (10) years and currently have one at my residence. The generators have ALWAYS started when power was out and sometimes ran for several days before power was restored. A standby generator is like a parachute, it's got to work when you need it! Kohler Dealers like Clayton Preble provide top notch advice and service and are CRITICAL to having reliable standby power generation.

Generator has worked for me in the past. But have the time it loses connection so I get no status on the app. Have to call my installer to schedule him to come and reset it. Then works again for a month or two. I'm not the only one. Common problem I know of with Kohler and OnCue. Wish I knew that before I chose Kohler. Useless when I don't know if the generator is on standby and ready. If it's completed its weekly test fine.

My Kohler generator is by far the best investment I have made in a long time. Just recently with the aid of my home insurance company “State Farm” they have contracted with Whisker Labs to monitor my electrical system. They noted that my weekly exercise program ran so smooth that their algorithm could not distinguish it from the city power grid. I took that as a real compliment, Kohler really is the best money can buy.

The generator is great. I liked the dealer and I'm happy with them.

Thoroughly compared against all big gen names and chose Kohler for durability and service. I made the right choice. Kohler has been flawless for 3+ years and customer support perfect. Needed help with wifi connect. Called and a tech actually answered the phone. No one does that anymore. Kohler does! You can’t go wrong with Kohler. All my friends/family agree.

The installation of the generator went very smoothly. But they had to replace two units twice. When the power went out, the unit did not switch over. There was also an issue with the control board. The techs fixed it but at the time when we actually needed the generator, it wasn't available.

Kohler's generator is reliable. We get a lot of crazy storms that come through here. Having the the generator allows us to not have to to worry about our power. It's one less thing to worry about.

We have the 20kw model with automatic load switching technology, fired by propane. Hurricane Ian tested it well several years ago. It ran five consecutive days, resting occasionally only during oil-level checks. We ran everything in the house all the time. Fabulous. Finding the right contractor is incredibly important. Florida Power Solutions is just the best.

We have always wanted a standby generator as the power failures is common in our area. We have tried portable generators, but they don't cut it. After our Kohler generator was installed, we had an 9 hour outage in April 2023 for 9 hours. We have two large free freezers full of beef plus smaller fridges. When the generator kicked in it rather whole house, not only the appliances but some medical equipment. We will never be without our generator.

Hello, I’ve had the generator for two+ years and I spoke to a nice lady at Kohler about an oil leak under the drain pipe that leaks when not running. She tried for a long time to get a service company there changed the drain line but still leaking. Don’t dare run it. I can send photos. Please help. Thank you.

We had a Kohler 20 KV generator installed in May of 2021 by Voyageur Electric at our home in Cable Wisconsin. Since its installation it has never worked. The generator controller wasn’t charging the battery and needed to be replaced. The motherboard crashed and needed to be replaced. The OnCue wasn’t working and parts needed to be replaced. The air intake was bad and needed to be replaced. Both engine gaskets failed and the engine block cracked. It took several months for my contractor to hear back from Kohler on what they would do with the engine issue. Instead of doing the right thing and replacing the whole unit, they decided to replace the engine which I am still waiting for. I’m certain this unit is a lemon from the factory and will never work correctly. I understand that things can happen but the lack of timely response from Kohler has been extremely disappointing.

Your dealer (Generator Service) had to change the governor on my 20 kw generator with only 2.4 hours. They keep sending me a bill for this warranty work telling me I owe it because Koehler will not pay the warranty claim. The unit was less than 1 year old and only had 2.4 hrs. Because it would not run during exercise. I also have a 30 kw that will not run under load it displays a message that say: engine speed low shutdown. This unit is approximately 3 yrs old and has 150 hrs. I bought these unit because of several problems I had with my previous Generac generator. Koehler is not proving to be any better!!

While I had very little need this first year it was nice to know I have back up power if needed. The was a running issue early on but the dealer kept at it until he found a small kink in the fuel line from the factory and solved the problem. Great support is as important as the product itself. Very pleased with the overall experience.

The company that KOHLER used to install my generator was pretty freaking good. The delivery went fast, too. Within a couple weeks, I had a generator. It was rather expensive, but I could either take it or leave it. It cost me $12,000 for my old house but I would recommend KOHLER. If somebody asked me if they should use KOHLER or Generac, I would tell them I had no problems with KOHLER.

I bought and had an authorized dealer install a Kohler 12RESV standby home generator June 29, 2022. The authorized dealer performed the yearly maintenance July 27, 2023 (only 37.3 hours on generator). On Friday, 28 July 2023 (one day after the yearly maintenance was performed) at approximately 12:30 PM I left my home to visit my children and Grandchildren in another state. I returned to my home on Sunday, 30 July 2023 at 2:45 AM and the generator was running. I was unpacking my suitcase to prepare for bed and the lights went out. The generator had shut down. I obtained a flashlight to go outside to check the generator and saw where oil was laying on the concrete pad. I opened the lid to the generator to check where the oil had come from and could see where oil had blown out and covered the entire inside and the message on the control panel stated it had shut down due to low oil pressure.

This is our third summer with our Kohler stand-by generator. We have only needed it a few times, but we were very grateful to have it the 3 or 4 times the power did go out for several hours. Smooth transitions to/from generator and power lines. Wish it was quieter when running, but you can tune it out after some time.

Courteous, prompt tech, named George, appeared knowledgeable. His work took 30 minutes. I am surprised this cost over $300. This generator was installed by NH Generator Installers, and they handled the first annual service visit described above. The generator has run fine ever since I reported the generator was not delivering full power, the first time we used it for an extended period (several hours). We knew there was problem because our lights were dim and we heard the generator coughing. It turned out that the carburetor was loose, not having been fully fastened to the motor at the factory, and had become more loose with virbration from that first extended running. Bill **, at NH Generator Installers, fixed that problem for us the next day. This was some months after the initial installation, but before the annual checkup.

The Kohler people did a fine job. We're satisfied with Kohler so far.

We had a power outage last October for four hours, and we didn't even notice it. The generator kicked in in about two seconds. I'm perfectly satisfied with it. I'm glad I didn't go for that big marketing campaign that that other brand was using.

The system is set up so that if it senses the main power out to your house because there's power from your provider, it gives it about 20 seconds because sometimes, the power just flashes. It doesn't go all the way out from your provider. So, it makes sure that the power is out. Then, the generator will kick on automatically to supply energy to the house. The Kohler generator is not bulky and comes in its own container. The electrical contractor installed it for me. So it's fine. There's a company called Palco which is a contractor that does preventive maintenance on the generator. They're a little problematic and they don't like to answer calls and schedule appointments for preventive maintenance. But they are who Kohler specifies as one of their distributors and service distributors. Kohler may wanna kick their service companies in the backside to be a little bit more customer-centric when it comes to Kohler products.

The generator is amazing. As soon as the power goes down, it kicks in immediately and there's no interruption of service. Sometimes we don't even know that the power has been down other than sometimes for a split second, the clock doesn't zero out. It's totally automatic, and it doesn't take any knowledge or skill. I have two sick people on oxygen and pressure mattresses and they can't be moved. The nurse aids might need to reboot the router, but other than that, nobody has to do anything. I don't live in the home, but there are caregivers and I have the Kohler app on my phone. The generator tests itself every week, so it knows that it's ready. I can see when it tests itself, and I can see during a storm if the generator has gone on. It's been exceeding my expectations.

When my Kohler generator was installed, I pointed the installers on their way and my experience with them was wonderful. I didn't have to really deal with anything. I got the propane generator, so I have a propane tank because my backup furnace is propane as well. I mainly use wood-burning furnace in the winter and when my electric service goes down, it's not even three seconds and my Kohler generator starts. I have it outside of my bedroom and I know when it kicks on because of having the weekly checking thing that comes on every Sunday at 10:00 AM. We have a lot of storms and stuff in our area and we lose power a lot because I'm on a ridge. So, the idea of knowing that I'm not going to lose power to the fact that I'm going to lose things in my freezer or my refrigerator gives me peace of mind. This summer, my electricity has been out quite frequently and the generator does not go through that much at all.

Everything went very well with the delivery and installation, and so far, the generator has been great. Kohler just did the yearly maintenance as well. They called and let me know what day they were coming.

I had recently called Kohler customer service and found out they had paid my repairs under good will. My service company billed me and when I call Kohler they stated they paid service company, I then called them and got it resolved. Thanks Kohler. Your service is first class. Willis

The installers came out and did all the service connections. They did the electrical and the gas first, then they brought the generator and hooked that up, and they walked me through its features, how to use it and how to set it up. It was pain-free. I like the standby on the generator. It comes on automatically when the power goes out, so it's worry-free. I don't have to go outside in the snow or the rain. The generator runs on natural gas, so I don't have to refill it ever. I had it connected to the gas line in my home, so when the generator comes on, it just runs off of the gas line. It goes continuously, and I was told the generator would run for days before it shuts off. I'm very satisfied with my Kohler generator. It's worked every time we've lost power and it's been working great.

We bought a 20 KW Kohler generator 8/21. We like the generator, and bought it through a good company that does the annual servicing. The only problem we've had with it is being unable to link the generator to our cell phone.

I don't like being without power. My mother has moved in with me and I just decided that we needed power. It seemed like a good time. I liked my electrician and he recommended a Kohler generator. It's come on a few times. The longest it ran that we needed it was five hours. It comes on once a week for the testing. It's very reliable and we're very happy with it. I'm totally satisfied. I've had the maintenance done on my generator and the electrician was very professional. Kohler called me and reminded me that I needed to do a yearly maintenance where the guy came out and changed the oil.

My power went out during the cold weather over the holidays 22/23 and the generator didn't turn on. Turns out that they don't do cold weather starts so I had to buy an additional $1500 worth of a cold weather starter. Nobody told me this when I bought the generator. If the power goes out the generator should turn on, but not yours. It sucks. Then last week we had another outage and I was out of town. I got back and all my clocks and timers were 6 hours off. I had the Hiller repair people out and they said it had a dead battery which they then replaced. This is a $15000 piece of junk. I just had the generator serviced less than 2 months ago and you'd think it would work. I would not recommend Kohler or Hiller to anyone in Nashville.

The company where I did the purchase for my Kohler generator was excellent. They took care of everything. I just called them up and they gave me the price and how long the install would be. The generator seems good, so far. It's simple. That was what we wanted. I didn't want to be screwing around with having to haul out a diesel generator every time the power went out and making sure it had gas. The Kohler generator does what I want it to do. The only tiny complaint I have is - and it's not entirely their fault - my utility room is quite small, and they put the generator panel quite close to a waterline. It's not against code but it's not the best of practices. I had to move a waterline after the fact.

In the 3 times they have been to my home to install then repair and the raise my generator they have been professional, timely, clean and efficient. I am very pleased with their work and very pleased with my Kohler generator. And I would recommend the brand to anyone and I would recommend Ferran Services for the installation and service work.

A few years back we had an ice storm that knocked out power for over a week, and the use of a portable generator was very restrictive of what could be powered. That's when we decided to look into a whole house stand by generator. After receiving a number of price quotes for the installation, the best quote came from Home Depot, for a Kohler stand by generator contracted by New Hampshire Generator Installers for the install. The install went very well despite a few new by laws that the city of Keene had approved earlier that year. Now that the generator has been installed and is up and ready for any unexpected power outages, the peace of mind knowing that we will have enough power to power our whole house. I would highly recommend a Kohler Generator, and NH Generator Installers for the job.

Not sure about follow up service, generator would not start up on a power outage, called dealer and he said he could not come for a service call told me to check battery and I might need to charge it. Which I had to, battery clamps were not tight. They were suppose to change battery on 6/20 but have not heard from them. Sorry I paid $1000.00 for an extended warranty.

Unit alternator burned up the first time that the unit came on because of power outage. Took over 6 months to resolve. We could not get any assistance for the parts needed. The unit had less than 2 hours run time and when I requested a new unit because of delay of getting parts. Of course I was denied this request.

I purchased a Kohler Generator Model 20RCA from Gen Pro LLC in Howell. MI which was installed 07/22/2021. I have been very pleased to have this whole house generator that has been pressed into service on several occasions due to serious storms. The unit blends into the scenery, is not too loud and has never failed me. My most favorable experience was with Gen Pro from the initial quote and through the installment process. I have recommended them to 2 other friends who also purchased from Gen Pro.

Had a battery explode and melt some of the plastic the battery sits on. Seems to be a common thing to happen from talking to others. This was on a sealed maintenance free battery. Not sure if it's a battery quality thing or if the charger is overcharging the batteries. Please let me know if this is something that has been addressed.

In hindsight we would not have chosen to have our generator purchased and installed by the electricians our contractor chose, but rather we would make the decision and choose a Kohler authorized dealer. We were very frustrated by the entire process. We would recommend the same to anyone who asks, even if it means it is installed at a later time.

We're in VERY rural Northern Wisconsin and the power goes out pretty regularly. The generator itself (14k @ 2 years old and 55 hours of service) has never failed to perform. It turns on/off as needed and I've yet to overpower it with any regular household demand. Very happy with the generator. Random thoughts... OnCue Plus is kind of useless. It's free so I can't complain too much. You really should be able to turn the generator off remotely. Having the real-time draw as a % of max included in the app would be helpful.

The generator would run for a while then shut down because of a high rpm alert. Originally diagnosed as improper gas line installation. The company redid the gas line. Same problem. Finally diagnosed as a “bad stepper motor”. They put a used stepper motor in until the new 1 arrived. The unit has only completed the 20 minute exercise with no problem but have not had an actual outage since replacement.

Has worked perfectly since installation. No issues and no complaints. Dealer did a good job from start to finish. Would highly recommend to anyone. We have a lot of power outages but don't give it much thought anymore. A lot of our neighbors have been inquiring about an install on their property. Turn key with no complaints about installation. Just need gas supply line with regulator.

We put in a Kohler home generator about 2 years. I wanted a generator that would keep my entire house running as usual. The installer was great. We lost power two weeks ago and it kicked in, Everything in my house ran without any issues and shut down when power came back. Worked perfectly.

Installed 4 months before Hurricane Ian. Power out for days on the gulf coast. I was the only home with A/C, full power, and all my frozen food with working well pump, etc on my block. Five stars are not enough. I was seamless and effortless and made a scary situation very livable! Recently sold my home and would definitely install another system at my new home.

After the devastating 2007 ice storm in Oklahoma, we purchased a 20kw Kohler generator. At the time I was employed by American Electric Power in the high voltage transmission system and saw the far reaching outages. When we moved to a rural location, the first thing we bought was another Kohler. They are dependable and quiet. They have proved their worth many times over.

When hurricane Ida stirred up a tornado I purchased a Kohler 20 kw whole house generator! Best decision I ever made! I will never go through another experience like that again! We lost power for six days!! Our new generator has only been tested twice since that day but the fact that it’s there waiting for the next long power outage is comforting to know, we won’t have to be without power! It’s a great feeling knowing Kohler has our backs!

We were constantly having our power go out whether it was for a few minutes or a few hours. I had researched generators for a few years and then remembered we use Kohler Generators at all 5 of our Fire Stations and they have always been Very dependable. So I ordered one for my house. It has been in service for only 2 years but it has been needed several times and it is Very dependable. I wouldn’t have any other kind of generator. We are thinking of building a new house and we will definitely have a whole house Kohler Generator there too! Quality and dependability and Service with Kohler!

We've had our Kohler generator for a year and so far, it's done everything we expected. When we've had power outages, it's come on, and we’ve had no problem with continuing the comfort in our home. So, during winter, there's been no issue with electricity or being able to cook or whatever we needed to do while the power was out. It's been great. We don't have to go outside and start it, or you don't have to get it out of the garage and put fuel in it or pull it out of the garage and run extension cords. When there’s a break in the power, it kicks on and life continues as normal.

Our Kohler generator is working great. It was just serviced by a tech which they do once a year. It's really pricey though and it took an awful long time to get it. We had ordered it and thought it would be here within so many weeks but it was months. I wanted the big ones which was backordered.

When the electricity goes out, the generator pops on automatically. It also does a weekly test runs for 20 minutes. But once a year I have them come out to make sure the warranty and everything's manufactured.

I liked KOHLER Generators' reputation. Our contractors also said it was a quality set up. The technician did a great job of installing ours. It has been a great system.

This 20kw Kohler generator powers the entire home of 1800 square feet with all appliances working including the A/C, washer and dryer with no problem. Any interruption of service through the power company last only seconds and the generator is up and running. We are extremely happy with this unit.

One of the best decisions we’ve made for our home. We have frequent power outages so far in the year I’ve had my Kohler generator. We’ve had seven, life went on like nothing is happen. All of my neighbors' houses were dark but mine we didn’t miss a beat. Absolutely love this generator and would do it again in a heartbeat. My realtor told me increase the value of my home by $20,000.

Somebody put the KOHLER generator up for auction at a charity event and it was installation, service, the whole works. I was looking at KOHLER and Generac, but when I saw that one and I got a good price on it because only one person bid on it, I bought it. The full installation with everything included that I got, they listed it as like $9,500, and I paid 6,500. It was just for ease of mind because power goes out and we've had it happen before. It kicks on. Every Sunday morning, it runs for 30 minutes. If you're outside, you can hear it and it sounds almost like a lawn mower, but not as loud. If you have the means to do it, you should do it.