KOHLER Generators Reviews
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About KOHLER Generators
KOHLER backup generators automatically switch on in the event of a power outage. Generators help run electricity to your home for appliances, whole-home circuits, sump pumps, HVAC units and water heaters. Generators are permanently fixed outside and operate off liquid propane or natural gas. KOHLER has a large network of authorized dealers for installation. Costs vary based on generator size and installation.
- Automatic transfer switch
- No refueling
- Five-year warranty
- Authorized dealer network
- Professional install
- Can be pricey
KOHLER Generators Reviews
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Reviewed Nov. 24, 2025
I'm the facilities manager for Medina County for the county in Texas, and they had an existing Kohler generator at one of the locations. I like the fact that it could send me all the updates, when it's running, not running, or attached to the Internet. So whenever I needed to replace one, I go with Kohler because I had those capabilities.
It's attached to our refrigerators in which we keep our vaccines in. In an event of a power outage like we had in 2021, we were able to keep the vaccines acclimatized during that power outage because of the generator. We also have radio towers throughout the county that transmit all of our emergency radio equipment, so for sheriff's office, ambulance, fire, we have backup generators. One of them broke down at our Natalia location, so that's the new one that I just signed up and put down.
Then up at one of our other towers which is up by Mico, we had a power outage up there that lasted two days, and the generator ran and kept that tower up and running for emergency services during that time. And that's a Kohler that's up there, so it’s proven. Now I'm getting ready to do another one down at one of our precinct yards which has an old gas generator in there. I need to take it out and I wanna put a Kohler in that one too.
Thank you for sharing how Kohler generators support your operations in Medina County. We’re honored to play a part in powering critical services such as emergency communications that protect your community.
It’s great to hear your installations went smoothly and that our equipment continues to perform reliably under demanding conditions. We’re proud to support your facilities and look forward to supporting you with dependable backup power solutions.
Reviewed Nov. 23, 2025
We had a friend who did thorough research on the quality and the price, and the advertising people said Kohler was a better deal than others. We trusted their advice and went with Kohler. I appreciate how it checks itself weekly to ensure it’s working. We've had our Kohler generator for about two months now and the experience has been very positive.
Thank you for sharing your positive experience with your Kohler generator. Our weekly self-testing feature is designed to keep your system ready at all times, and we’re glad to know you appreciate its reliability.
We value your kind words about your local installation team and your satisfaction with the entire process. Thank you for recommending Kohler and trusting us to protect your home.
Reviewed Nov. 23, 2025
The customer service was great when I purchased the generator. The generator is good. It exercises every two weeks. I like fact that if the power goes out, I'll still have power.
Thank you for sharing your five-star experience. We’re very glad to hear that both the installation process and our customer service met your expectations.
Even though your generator has only run its routine exercises so far, knowing you feel secure and prepared during outages is exactly the peace of mind we hope to deliver. We appreciate your confidence in Kohler Generators.
Reviewed Nov. 22, 2025
The installation of our Kohler generator was excellent. We received two different quotes from people that dealt with KOHLER and we were happy with the company that we went with. They had it done within a day and they had to do electrical work and bury the tank.
We’re delighted to hear that your first experience with a home generator has been such a positive one. Our teams work hard to ensure installations are smooth, efficient, and transparent.
Your 5-star rating means a lot to us, and we’re glad your generator’s weekly self-tests provide reassurance that your backup power is ready to go. Thank you for recommending Kohler to others and for allowing us to support your home’s backup power needs.
Reviewed Nov. 22, 2025
I wanna try Kohler out because I already had Briggs and Stratton one-time, so I wanna see how Kohler works. I bought it and it's working so far. When the power is out, you want your food to stay good and you wanna be able to protect your house with your alarms and all that stuff going on.
Thank you for choosing Kohler and for giving us the opportunity to show how we compare to your previous generator experience. We’re thrilled to hear that your system has already brought you peace of mind and confidence in protecting your home’s essentials.
Providing dependable backup power during unexpected outages is exactly what we strive for, and it’s wonderful to know your Kohler generator has delivered the security you were looking for. We sincerely appreciate your recommendation.
Reviewed Nov. 14, 2025
Our experience with Kohler was great. The electrician here recommended it and he said they're a little better than Generac, more reliable and easier to get parts for it. So, it really wasn't a hard decision for us to choose Kohler. Everything about the delivery and setup went great. It's a standby one and it does an exercise once a month and it seems really sealed up. It's a nice unit. It's not that loud, too.
Thank you for sharing your family’s long history with Kohler generators. We are glad to know that both the purchase and installation processes were smooth and that your generator has continued to perform quietly and reliably during its monthly exercises.
Long term customer satisfaction is very important to us, and we are pleased to hear that the build quality and overall operation of your generator have met your expectations.
We appreciate your confidence in Kohler and thank you for taking the time to share your experience. If you ever need assistance, we are always here to help.
Reviewed Nov. 13, 2025
The installation and sales were perfect. I love those ladies at Ready Power. They run on top of it. They broke a connection on the main hot water heater. They brought me a new hot water heater and put it in. The generator is all set up. But we had some problems with it. It took about two visits before they finally get it straightened out. They got it straight last week and we had one power outage and it kicked on and ran. But for the next two power outages, it never ran again, and couldn't crank it. But they got it all straight. They stayed there until it worked right. It just took a while. I bought the KOHLER because we live on a farm ranch, and every time I had a KOHLER range, it was always good.
The generator is additional power supply. I'm too old to haul generators around anymore. We live in Louisiana and in the hurricane belt. The last hurricane we had, we lost power for two weeks. We lived in our RV and on generators for two weeks. I bought this KOHLER generator that will run my whole house and my pump house. We have well water and it's 26 kW. I run everything. So, we're good.
Thank you for taking the time to share your detailed experience. We are pleased to hear that the installation performed by Ready Power met your expectations and that their team provided exceptional service. It is also encouraging to know that your generator performed as intended once the initial adjustments were made.
We appreciate your confidence in Kohler products and your comments about long run times, reliability during outages, and reduced maintenance needs. We understand that ownership changes can create questions, and we want to assure you that our commitment to quality and dependability remains strong.
Thank you for continuing to trust Kohler to protect your home. We are here to support you and look forward to providing reliable service for the long term.
Reviewed Nov. 13, 2025
I've got a Kohler engine on a lawn mower that we've had and they're just very reliable. I purchased a generator as well. It’s for my parents' house and they're both on oxygen. They had to have something just in case their power went out. I couldn't get anybody around here to sell me. I went through Lowe's and got it.
But I did everything myself regarding the installation because I'm a contractor. I did all the gas. I had my electricians put the electrical to it. However, I had to get an actual Kohler dealer to come out here to start it up where it wouldn't void my warranty and where I'd have the full warranty on. And they charged $1,100 to start it up, just to come out here, hook a lap up to it, and turn it on. They did nothing other than turn the unit on for me. If I had been able to start it up myself, I would have. But I didn't want to void any warranty. I wanted to make sure everything was right.
I've told several people, if I was getting a generator, a KOHLER is the one that I would go with. That's what I would get.
Reviewed Oct. 31, 2025
I had a generator previously and when that one died, the guy who maintained it recommended and installed the KOHLER. Everything went well. KOHLER was comparable to everybody else when I priced everything, and this is quieter than my last one. It cycles every Monday and it's cycled so far since this was installed.
Thank you for sharing your experience with your new Kohler home generator. We are glad to hear that the installation was handled smoothly and that the generator has been running reliably during its weekly exercise cycles. It is also great to know that you have noticed quieter operation compared to your previous unit, since comfort and performance are both important to us.
We appreciate your comments about the product’s build quality and overall value. If you would ever like assistance with online product registration or have questions about your system, our support team is always available to help.
Thank you again for choosing Kohler. We are grateful for your recommendation and look forward to supporting you whenever you need us.
Reviewed Oct. 26, 2025
I like KOHLER because they’re American-made. The parts are American-made. They’re made in Wisconsin. And if I need parts, I can get parts because they’re all made right there. It’s also a cast-iron engine versus an aluminum head engine. So, it’s gonna last.
I live in Southwest Florida, and we get hurricanes. So, if power goes out, I want power. But I haven’t experienced it since I put it in. But last year, we were out for three days. So, I bought a 26,000, and it should be able to run my entire house for five to seven days. The installation process could have been a little bit better and a little bit more timely. They had their permits screwed up. Originally, it was supposed to be on one size stand, then they got back to me, and they got to do it on a different size stand. There’s just a lot of goopy stuff, and coming back and redoing some of the electrical work for the panels.
Thank you for sharing your detailed experience. We’re glad that your Kohler generator delivers the dependable power you expect, especially during hurricane season. We appreciate your candid feedback about the installation process .
It’s an important reminder of how critical certified installers are to a smooth experience. We’re proud our American-manufactured craftsmanship and engine durability have earned your recommendation.
Reviewed Oct. 22, 2025
We live in the country, so we needed a bigger generator than what we had. My neighbor researched it and he and I got the same 26 kW whole home generator. When we have power outages, it'll be nice that it'll automatically kick on. We don't have to worry about getting gas and bringing out the generators and extension cords. We found a company that does KOHLER and they also said it was a good product. With Generac, I couldn't get somebody to come out to install the power. I would tell people to definitely go with a KOHLER.
Heidi, thank you for choosing Kohler and for sharing such a thoughtful review. We’re thrilled to know your generator provides the reliability and peace of mind you were seeking, especially in an area prone to outages. Your story highlights exactly what we strive for: dependable power, seamless operation, and confidence in every moment. We’re grateful for your trust in our product.
Reviewed Oct. 22, 2025
The KOHLER generator has been good. I got in touch with them through an electrician and I just got it for weather backup. I hadn't had to use it yet. It only turns on on a weekly basis and I can hear when that happens. So far, I'm happy with the product. The price is a good and it's worth it.
Thank you for sharing your confidence in Kohler generators. We’re glad to know that your generator’s reliability and weekly self-check feature provide reassurance and peace of mind. It’s great to hear that our quality and service met your expectations. We appreciate your candid feedback.
Reviewed Oct. 22, 2025
I had a whole home generator before and it saved our bacon a few times, so I decided to put one in a new home I was building. The fellow that came sold me the idea that KOHLER was better than Generac and it had a better warranty, so I switched to KOHLER.
The same fellow handled the installation, and they came across an issue where they stuck regulator valve in it, and it wouldn’t start, so they spent two hours on tech support. But they figured it out and they got it started, so it’s fine.
One thing I’m not crazy about is it doesn’t have indicator lights on it, so I have no way of knowing when it’s time for service, time for tune-up, when it’s not working, and when everything is fine. I have to check it periodically. So, it’s never been used, never had to kick in and cover a period of time.
John, we appreciate your honest feedback and the opportunity to learn from your experience. We’re sorry to hear about the installation challenges and your concern regarding system indicators.
Your suggestions are valuable, and we’ve shared them with our team.
Reviewed Oct. 22, 2025
I had the option between KOHLER and another brand. I did my research and found that KOHLER has newer technology and has better longevity. Installing it just took longer than normal. They told me it would be six to nine months and it took a year.
My generator does a self-test for 25 minutes every week. I couldn’t put it up where I wanted to because the city code wouldn’t allow it to be within five feet of the house, so I put it up near the fence 15 feet from the house. It’s loud, but it’s a motor running. It’s not that loud.
Hal, thank you for your detailed review. We appreciate your patience throughout the installation process and are delighted to hear that your generator has exceeded expectations since. Knowing that your home is now protected and your confidence in Kohler generators remains strong reinforces our dedication to quality and peace of mind.
Reviewed Oct. 15, 2025
KOHLER was recommended by one of the contractors I deal with. So far, my experience with the generator has been fine, and I’m satisfied with it.
Thank you for taking the time to share your experience. We’re glad to hear your Kohler generator has performed as expected and provided dependable power when you’ve needed it most. Your satisfaction is important to us, and we’re grateful for your trust. We hope to continue earning your confidence with lasting performance and reliability.
Reviewed Oct. 14, 2025
I have two generators. The larger one is going on six years. The smaller one is for my horse barn. It’s a Model R at 30KW and was installed at the beginning of September. I tell people that have horses about Kohler and they would go, "I didn't think about that."
With Kohler, it’s been exactly what I expected. The generators have a timer and they run when they need to run. They’re reliable and take care of themselves. The big one, since it's water-cooled, you can barely tell it's on. You really have to be up next to it and there’s a huge difference with the smaller one. Since it's air-cooled, it's noisier and you can tell it's on. I wouldn't necessarily know that though if I didn't have the other one. It's about the same as a fairly-sized lawn tractor. I had one lawn tractor that had a Kohler engine that was about a 16-horsepower, and that was about the same decibel level as the little one. My neighbor also got from Kohler the same time I got my second one.
The big one, I didn't do any shopping, because I knew it's what I wanted. For the small one, because I had one already, I did the shopping. Here in Florida, we have our codes, so installation was a little bit more complicated. But the actual cost of the equipment was expensive but extremely competitive. There was no big difference with others, even in having it shipped to me.
Thank you for sharing such a thoughtful reflection on your experience, and for trusting Kohler generators over the years.
We’re proud to know our generators have earned your confidence through performance and reliability. It’s great to hear that both generators continue to deliver peace of mind and that your satisfaction has inspired others in your community. We appreciate your feedback and endorsement.
Reviewed Oct. 2, 2025
I’m an electrical contractor. I install a ton of generators. The reason I purchased a KOHLER was just because it was more available than the Generac. And in this area, there’s a lot more support for KOHLER than Generac. I have had quite a bit of issues with Generac in finding somebody qualified to work on them, but they are a little easier to hook up. They’re a little more electrician-friendly as far as termination points, bringing the conduit into the generator. As far as durability, I can’t tell any difference. And I don’t sell generators because I don’t want to deal with getting all the stuff to be able to sell them. So, anybody who asks me about them, I just tell them, “Well, you buy, I put it in. You make the decision.” But the only two choices I usually tell them are Generac and KOHLER. They’re both equal in my opinion.
Thank you for offering your professional insight and for trusting Kohler Generators on your installations. We agree that local service support is a key factor in ensuring long-term satisfaction. We appreciate your continued confidence in Kohler products and partners.
Reviewed Oct. 2, 2025
There are three reasons I chose KOHLER. One, I didn’t want Generac because KOHLER was a better unit. Number two, the contractor Carillo Construction was a great company to work with. And three, the 10-year warranty offered by KOHLER, sealed the deal for me. Another thing is the financing was through Synchrony Bank, and they had 0% interest, which was excellent for me. It wasn’t cheap, but if we lose power around here, we have a standalone generator, and I’m quite impressed with the KOHLER products. Our KOHLER is installed, hooked up to the gas, and it’s a very good unit. I’m very happy with it. I’m just waiting to hear from KOHLER about the 10-year warranty.
Thank you for taking the time to share your five-star experience with us. We’re glad to hear your Kohler generator and financing process met your expectations and that you’re satisfied with your installation partner. The 10-year warranty is designed to provide lasting peace of mind, and we appreciate your confidence in our reliability.
Reviewed Sept. 30, 2025
Took forever to get the cold weather kit. Oil probe for oil heat had damaged threads. KOHLER customer support SUCKS. The idiot engineer who had the idea for the remote oil drain had a good idea. However, the port is so small oil takes hours to drain. Get your engineers OUT from their desk and OUT in the field. I guarantee they’ll learn something!
We’re disappointed to hear about the challenges you faced with your order and installation experience. That’s not the level of service or performance we aim to deliver. We appreciate your honest feedback; it helps us improve our processes and support.
Reviewed Sept. 25, 2025
Service: whole-house generator installation. Registered KOHLER dealer. Topnotch vendor. Among the most professional of any I've worked with in any field. Things were done for a fair price on time, on budget, and with no mistakes. Highly competent and pleasant crew. Great communication with the office and field staff from start to finish. Would recommend without reservation.
Thank you for sharing such a positive review of your dealer experience. We take great pride in working with professional, certified partners who uphold our standards of quality and service. We’re glad your installation went smoothly and appreciate your recommendation.
Reviewed Sept. 23, 2025
I had a previous generator but I wasn't pleased with it nor was I pleased with the people that were maintaining it. I went with KOHLER and it's been in place for a couple of weeks now. I'd recommend it.
We appreciate your feedback and are delighted to hear that your installation and setup experience went smoothly. The self-test feature is a great way to ensure your generator is always ready when you need it most. Thank you for choosing Kohler and for sharing your confidence in our product.
Reviewed Sept. 23, 2025
We're in South Texas in the hurricane area, and we wanted a generator to make sure our lights stayed on. We have a big house and need an industrial-size generator. Looking at the reviews for big generators, KOHLER was favorable. We had it installed 10 days ago and it tests itself every two weeks. It was very expensive though.
Thank you for choosing Kohler to help protect your home during hurricane season. We’re glad to hear that your installation went smoothly and that you’re finding our app intuitive. Your confidence in the system means a lot, and we’re proud to provide peace of mind when it matters most.
Reviewed Sept. 23, 2025
My sister got her Kohler generator a year ago. It's been very reliable. My brother-in-law didn't even know they lost power because the generator was so efficient. She recommended it to me and we are recommending it to other friends as well. We got a quote from Generac too, and Kohler was a little more expensive but what sold us was everything is made in the USA. We had it installed on September 8th, and everything went very smoothly. It was as it was described to us. Everyone was very courteous and understanding of our property in terms of where we wanted the generator put in. They were very friendly too.
We truly appreciate your thoughtful five-star review and are happy to hear about your positive installation experience. It’s wonderful that your family’s experiences with our product reinforced your decision to go with Kohler. Thank you for recognizing our commitment to quality and domestic manufacturing. We’re proud to power your home with dependable reliability.
Reviewed Sept. 23, 2025
The installer recommended Kohler and they just finished installing it the day before yesterday. It took a long time, but that wasn't anybody's fault. Here in Georgia, I had to have a meter swapped out. That was Atlantic Gas Light. That was something that had to be done and Georgia Power had to approve the installation. There were a lot of delays, but none of the delays, as far as I could tell, were caused by anybody that I was on purpose doing business with. I had to just to get a code for them to install the Kohler generator system and that was pretty easy.
Thank you for taking the time to share such a thorough review with us. We’re pleased to hear that your installation and early operation went smoothly and that our process met your expectations. We appreciate your balanced feedback and are confident your Kohler generator will continue to deliver peace of mind for years to come.
Reviewed Sept. 19, 2025
This is my second Kohler generator, this one was bought because of my excellent experience with the first. One reason I bought your brand was knowing the experience you have with industrial motors. I was unhappy to find out 2 weeks after I purchased the new one, they were put on sale for $600 less than I paid! Disappointing also the unit did not come with a manual. Alan
Thank you for sharing your five-star feedback and for being a returning Kohler customer. We’re happy to hear your first generator served you well and that you chose Kohler again for your new unit. We understand how frustrating timing a purchase can be around a sale, thank you for your feedback. We hope your new generator provides the same reliability you’ve come to expect.
Reviewed Sept. 19, 2025
Randazzo did the install and finished it in one day. Consumers came out and installed a bigger meter to accommodate the additional gas requirement. The only real hiccup was that the wires on the ethernet cable were backwards so I couldn't connect to the Kohler server for a while. All good now. We've only lost power twice since it was installed. Both times it fired up within 10 seconds. Both outages lasted for less than 10 minutes. It's spent more time exercising than restoring power so far. We don't hear it in the house. It's installed behind the garage. I only know when it does the weekly checks because I get emails telling me it started/stopped. I did a ton of research on generators before deciding on Kohler. So far, the Kohler does exactly what I chose it for.
We appreciate your detailed five-star review and are glad to hear everything is running smoothly after installation. It’s great that your generator performs quietly and reliably when needed, as this is exactly what we aim for.
Reviewed Sept. 19, 2025
As a licensed electrician, I can say that these units are professionally designed and built to higher standards than others. KOHLER's tech support is on point and will answer just about any question you throw at them. I can always count on my Kohler RCA20 to power my home as long as the proper maintenance schedule is followed.
Thank you for sharing your professional perspective and for choosing Kohler. We’re thrilled to hear your RCA20 has been a dependable part of your home and that our tech support has met your expectations. Your trust in our design and quality is important to us.
Reviewed Sept. 16, 2025
It appears that the space directly below the control panel, where the main wiring harness connections reside, is intended to be rodent proof...It is not. The Kohler telephone service representative agreed that the area is intended to be rodent proof but stated "You know rodents. They find a way". The $549 wiring harness is not covered under warranty. I would recommend adding additional sealant to keep rodents out of this critical area and an annual dose of mouse poison. Otherwise, for 4 1/2 years, other than replacing a battery, the generator performed as expected.
Thank you for sharing your experience and feedback. We’re glad to hear your generator has performed reliably over the years. We understand your concern about protecting wiring from rodents. This can unfortunately happen with outdoor equipment of all kinds. Your suggestion about additional sealant is appreciated, and we’ll share that insight with our product team.
Reviewed Aug. 20, 2025
Kohler marine generators are the worst generators ever made. Mine has 230 hours on it and has had a catastrophic failure in the generator head. I have been told that the warranty does not cover it even though it is still within the warranty time because I did not have a post installation inspection by a a Kohler representative. The nearest Kohler representative to me is over 1000 miles away. I had mine installed by a certified marine mechanic and it operated fine for 230 hours. They first told me I had to replace the control board for $4000 then the starter for another $2000 after paying $20,000 for this stupid generator. It is now a boat anchor. Do not buy Kohler generators. They have the worst generators and the worst customer service I’ve ever experienced in any product I have ever bought. Not built to last.
We’re sorry to hear about your experience and the difficulties you’ve encountered with your generator. That’s not the experience we want any customer to have. Please reach out to our customer service team at 1-800-544-2444 or generator.feedback@kohler.com with your concerns. Thank you for bringing this to our attention.
Reviewed July 19, 2025
We had a Kohler 12kw installed 5 years ago and it was reliable until just now. It failed to start during our last power outage and investigation has determined that the engine seized. There was no oil in the engine. I check it regularly and it had been fine. It was professionally serviced on a regular basis. The technician who came to the house could not determine what failed but said these units, in particular, were prone to short lives. Now I have to buy a new generator. Kohler won’t honor the warranty because I was months past the 5 years. Pretty crappy.
Thank you for taking the time to share your experience. We regret to hear about the failure of your generator, especially during a critical time. We understand how disappointing and frustrating this must be, particularly after regular maintenance and service.
Although the unit is outside the warranty period, we regret that your experience has left you feeling disappointed. This is not the level of reliability or support we aim to provide, and your feedback has been shared with our team so we can better understand and improve.
Reviewed July 16, 2025
I purchased a Kohler generator after my local dealer recommended it. While initially drawn by its affordability compared to the water-cooled alternatives, priced at $4,000, I've had some eye-opening experiences. We're currently on our second Kohler generator. The first one malfunctioned just after the warranty period, with something frying internally. Unfortunately, we had not used it much, but the malfunction led to the entire device needing a replacement because of one part. The dealer, who has done a lot of work for me, including a solar system installation, gave me a bit of a discount on the replacement generator, but Kohler themselves provided no compensation.
The generator is automatic, serving as a backup to our solar system. It usually runs when there's no sun shining for electricity and handles outages by running for 24-36 hours to bridge gaps. However, it works quite differently based on seasonal variations. It's more active during the winter. I was advised to try a more expensive water-cooled generator, but for now, I've given Kohler another chance. If this one fails, I might not go with Kohler again due to my previous experiences.
Thank you for sharing your honest experience. While we’re glad your dealer was able to offer a solution, we regret that your experience with our support did not meet expectations.
We appreciate that you’ve given KOHLER another chance and hope your current generator continues to support your solar system reliably, especially through those longer winter runs. Your feedback is important and has been shared with our team to help us improve.
If you need assistance, we’d be happy to help however we can. Thank you again for your feedback. We look forward to improving your experience.
Reviewed July 16, 2025
My good friend, Ben, is one of KOHLER's distributors. He shared some insights into the benefits of KOHLER compared to other brands, and ultimately, I chose them.
Living in Paradise, California, we experience power safety shutdowns and occasional winter power outages. I manage saltwater fish tanks, so it's essential for me to have a reliable generator as a backup to prevent any potential disasters with my tank systems. I've had the KOHLER Generator functioning efficiently so far. Although my first maintenance, such as the oil change, is coming up, everything has operated smoothly.
The delivery and setup process for the generator was straightforward. Being a plumber by trade, I took care of the gas line and also collaborated with Ben, who is an electrician. I dug the trench, laid the conduits, poured the concrete pad, and handled the gas line, while Ben took care of the electrical wiring. This wasn't a typical installation, given my extensive involvement in rebuilding my house after it was destroyed by a wildfire. However, this collaboration gave me confidence in the installation.
Overall, my experience with KOHLER Generators has been very positive, and I would confidently recommend them to others.
Thank you for sharing your story. We're glad to be part of your home’s resilience. It’s great to hear that your KOHLER generator is running efficiently and giving you peace of mind, especially with something as critical as your saltwater tanks.
We appreciate the confidence you placed in KOHLER, it's stories like yours that remind us why reliability matters. Thank you again for your trust and for recommending KOHLER generators to others.
Reviewed July 15, 2025
I chose a KOHLER Generator based on a recommendation from our solar installer, who regarded it as the best fit for our system. Having had it for about a year, we primarily use it to supplement our solar panels during periods of decreased sunlight. Though it hasn't been used extensively, mainly due to our cabin's remote location, I believe it's operating effectively.
The generator, to my awareness, performs well, but I'm not entirely sure about its self-check features since it's not running most of the time. Most interactions with KOHLER were managed by our installer, but I've encountered no difficulties, and the generator functions excellently.
In terms of rating, I would give KOHLER Generators 5 stars for product quality, although I'd rate the price at a 4, considering the overall expenditure. Overall, despite not engaging directly with KOHLER, the generator has served us well, and I have no complaints.
Thank you for taking the time to share your experience. We’re glad to hear that your KOHLER generator has been a reliable complement to your solar setup, especially in a remote location where dependable backup power is so important.
Even with limited use, it's great to know the generator is performing well and meeting your expectations. We also appreciate your honest feedback on pricing and are proud that the quality of the product earned a five-star rating from you.
Reviewed July 15, 2025
I got a KOHLER generator after speaking with a representative at Generators Direct. They advised me that KOHLER offered a better motor compared to other brands, which influenced my decision. I've had my KOHLER generator for almost a year now, using it frequently since I live off the grid. So far, it has accumulated around 500 hours of use.
Functionally, it has been running quite well; however, I started to notice a propane smell near the carburetor area each time I serviced it, which I suspect correlates with the propane level going down. I'm not entirely sure if this is normal. Despite this, the overall performance has been satisfactory.
Although I dealt with Generators Direct for the purchase, where the customer service was impressive, I did not interact directly with KOHLER's customer service. I took on the task of installing it myself, and so far, it's proven to be fantastic. In terms of overall satisfaction with the product, I'm happy to rate my experience a 5.
Thank you for sharing your feedback. We're glad to hear that your KOHLER generator has been running well and supporting your off-grid lifestyle reliably. It's great to know our motor performance helped influence your decision and that you're happy with how it's performing after 500 hours of use.
We also appreciate you bringing up the propane smell near the carburetor area. It’s always a good idea to have a professional take a look to ensure everything is operating properly.
Thank you again for choosing KOHLER. We're proud to be part of your energy solution and truly appreciate your 5-star rating.
Reviewed July 15, 2025
Kohler Generators was recommended by the folks at Custom Smart Homes, who handled our solar setup. Living completely off the grid, a reliable generator is essential for us, especially during the winter months with limited sunlight. The Kohler Generator backs up our entire home by recharging the batteries, ensuring we have power even when the days are short and lacking sunlight.
We've been using the Kohler generator for about three years now, and aside from one minor issue where a part needed replacement, it's been fantastic. That part was swiftly handled and has been running perfectly since. In fact, it has about 220 to 230 hours of use, but whenever we need it, it performs excellently, as it does not run continuously.
We get our yearly service from Nixon Power Services, Kohler's dealer, and they are remarkable—always responsive whenever we've had questions or needed assistance. I have nothing but good things to say about Kohler Generators; they're dependable. If you live off the grid like we do, it's crucial to have a backup, and with Kohler, we've always felt secure. I’d absolutely purchase another one without hesitation because without a functioning backup, we'd be left in the dark, literally. Overall, I'm very satisfied with Kohler and highly recommend them to anyone in need of a dependable generator.
Thank you so much for sharing your experience. Living off the grid takes careful planning, and we’re honored to play a part in powering your home when it matters most. It’s great to hear your KOHLER generator has been reliable, efficient, and supported by excellent service. We’re proud to support your energy independence and provide peace of mind, especially through the tough winter months. Thanks again for your trust. We’re here whenever you need us!
Reviewed July 3, 2025
Living on a ranch where getting power lines installed by PG&E would have been far too costly, I needed a reliable and main source of electricity. My system comprises a KOHLER generator integrated with solar panels, sixteen large backup batteries, and propane. The generator plays a crucial role as my main power source. Initially, my experience with KOHLER was a mix of good and bad. I encountered several issues with different machines — one of which suffered from loose bolts, another had oil leaks. Despite multiple attempts and some frustration, KOHLER eventually replaced all faulty units. Although dealing with these issues was time-consuming, KOHLER did make it right in the end.
While I find the actual quality of KOHLER generators commendable, the customer service leaves much to be desired. There seem to be no local representatives in Northern California, as my service inquiries were supposedly handled from LA, some distance away. Much of my on-ground troubleshooting and support came from Martin, my electrician, rather than direct KOHLER assistance. If asked, I would tell friends and family that KOHLER makes a good machine, though be prepared for potential challenges in customer service. Despite the initial troubles, I trust the KOHLER brand enough to stick with their generators instead of considering alternatives. Lastly, price-wise, I felt satisfied with the value they provided for the investment.
Thank you for sharing your experience. We understand the unique demands of powering a ranch and are glad to hear our generator plays a key role alongside your solar and battery setup.
We regret to heat of the early product issues and the delays you faced in getting support. While we’re glad the faulty units were ultimately replaced, we recognize that the process could have been smoother. Your feedback about the challenges with regional service access in Northern California is especially valuable, and we’re actively working to strengthen support in areas like yours.
We truly appreciate your continued trust in KOHLER and your recognition of the generator’s quality and value.
Reviewed July 2, 2025
We ended up purchasing a new KOHLER generator from a local electrical company that retails them. We use the generator as a backup power source at a cabin located on a mountainside. Despite having solar panels for charging batteries, the KOHLER generator remains essential year-round. This particular unit connects to a computer allowing us, and Norb’s son who resides in Longmont, Colorado, to remotely monitor its performance. We do onsite checks every couple of weeks to verify everything is operational, and it’s consistently reliable without any malfunction codes reported. I would rate our experience with KOHLER as quite favorable, both in terms of the overall product performance and customer service, giving it a solid 4 out of 5.
Thank you for sharing your experience and for choosing a KOHLER Generator to support your cabin’s power needs. We're glad to hear your generator has been a reliable complement to your solar setup, especially in a remote, mountainside location.
It's great that remote monitoring and regular checks have given you additional peace of mind, and we appreciate your positive feedback on both performance and customer service.
Reviewed June 26, 2025
Kohler has terrible customer service. We have been installing their generators for almost 10 years and we have noticed the decline in quality. One of their liquid cooled generators we have installed have had issues from the start and Kohler is refusing to assist us because “we aren’t a dealer”. Therefore we cannot help our customers. We will no longer install them and direct our customers elsewhere.
Your feedback is being shared with our service and dealer teams, and we appreciate the opportunity to improve. If you'd be open to a follow-up conversation, we’d like to learn more and see how we can make this right.
Please reach out to us at 1-800-544-2444.
Reviewed June 24, 2025
The generator I got from KOHLER Generators was 14 KW, and I bought it for a backup generator for my solar system. I installed it myself, and I find the installation pretty easy. I have no issues.
Thank you for choosing KOHLER and for sharing your experience. We’re glad to hear your 14 kW generator is performing well and that the installation process was smooth—especially coming from someone in the industry.
While we're sorry to hear the purchasing experience didn’t meet your expectations, we appreciate your honest feedback and will share it with the appropriate teams. It’s great to know you'd recommend KOHLER for its reliability and ease of installation.
Reviewed June 22, 2025
Our Kohler generator that we have is not working and we've been waiting for two months to hear back from them whether or not they're going to replace the generator under warranty. We have an off-grid generator should be for 18 months and 1,000 hours and it only has 300 hours on it and the generator quit running. We had a technician come out and he said that the generator has lost compression on one cylinder.
So we've been waiting for two months to see if Kohler is going to replace the generator for us, which they obviously should. It's well under warranty. They initially told me that they couldn't replace it because, when I was changing the oil in the generator, I was not logging my oil changes into the computer. I sent them pictures of my logbook that I was writing down the oil changes every 100 hours and we're waiting to see if they accept that or not.
The salespeople have been fine. I bought the generator from a Kohler dealer and they've been trying to do everything that they can possibly do to get Kohler to give them the okay. They've been great. I have no complaints about the Kohler salespeople at all.
Kohler has not held up their end of the deal as far as the warranty goes. If Kohler is going to give a warranty, they should abide by the warranty that they give, which they haven't even come close to doing that for me. I wouldn't recommend them. I would tell anyone the problems that I've had, that Kohler is not backing their warranty on the machine.
Ken, we're truly sorry to hear about the ongoing issues you've experienced with your generator and the lack of support you've received. Your satisfaction is incredibly important to us, and we understand the frustration this situation has caused. We want to ensure that your generator operates reliably, and we're here to help resolve the issue as quickly as possible. Please reach out to our customer service team at 1-800-544-2444 or generator.feedback@kohler.com with your concerns. Thank you for bringing this to our attention.
Reviewed June 21, 2025
I researched it, and Kohler was almost equal to Generac in all the important categories. When I saw that Airco carried Kohler, I decided to have them install the generator.
I’m older now, and I don’t want to bother my son every time the power goes out. The electricity has gone off several times during storms, and the generator comes right on. It’s wonderful. It performs beautifully.
Thank you for sharing your experience. We’re glad your research led you to us and you were provided with a smooth installation.
It’s great to hear your generator has performed well, especially during recent storms and outages. Seamless, automatic backup power is exactly what we design our generators to deliver, and we're proud to know yours is doing just that.
Reviewed June 21, 2025
I bought a Kohler generator for my business. It was installed by an electrician who is also a Kohler dealer. While we have to turn it on to see if it works, I would recommend them.
Thank you for choosing KOHLER to support your business and for sharing your feedback. We’re glad to hear the installation went smoothly and that your generator is performing reliability as expected.
It's great to know you're pleased with your choice and would recommend KOHLER. We’re always looking for ways to improve and deliver a full 5-star experience from installation to operation. We appreciate the opportunity to power your business.
Reviewed June 21, 2025
We bought a house about seven years ago off-grid with solar panels and batteries. It had a smaller KOHLER generator and when it got worn out and needed to be replaced, I looked at Generac. The neighbor had one and hated it. He was getting rid of it and was going to a KOHLER, so I went to KOHLER as well.
The one I got had about 7,000 hours on a machine so something’s gonna break at some point. I had a part go out and took a couple of weeks out. It allowed us to upgrade to a little bit bigger one to handle my central air. My central air is 220 which takes quite a bit of juice to run. And the generator won’t come on if I turn it on in the middle of the day, but it may come on later in the evening. Also, I had to buy another one because I can’t be without a generator in the wintertime. I fixed the one that was broken and have it as a backup.
I’m very satisfied with what I got. They’re pretty low maintenance and easy to hook up. The generator is set up to come on whenever it needs it especially in the wintertime when we’re below zero with no sun. It starts up and run, and it charges the batteries and powers the house. So, it’s not an emergency backup for us but a part of my whole system. In the summertime, if I’m not using my central air, it won’t run for several days. But if we do, and we have to use power at night, it just comes on automatically. We keep our air conditioner at 72 ‘cause that’s comfortable for us.
We have some cold weather issues this winter with it. KOHLER sent out a heater for free. I have an app on my phone so I can watch my generator on it. They’ll watch it too to see what the temperatures are outside. We had about 20 something below 0, with heavy winds that pushed it close to 40 below 0. A little bit of issue was starting, but once we put a new heater on, it warmed up and the generator ran fine even at those temperatures.
Some people I know already use KOHLER. My parents are on the other side of the state. They’re looking at a little backup generator cause they don’t need a lot to run the whole house. They’re talking about Generac but I told them that you can buy those everywhere because you have to buy them everywhere. They’re big and heavy, and not as durable as what one would think. They haven’t got anything yet but I recommended KOHLER.
Thank you for taking the time to share your five-star experience. Stories like yours are exactly why we build our generators the way we do: to deliver reliable, seamless power, even in the most demanding environments.
We’re proud that KOHLER is helping you stay comfortable and powered through harsh winters and are glad our team could quickly support you with the cold-weather kit.
Thank you for being part of the KOHLER Generator family and for trusting us to power your off-grid lifestyle.
Reviewed June 21, 2025
I decided to go to KOHLER Generators because of the warranty I could get for my off-grid backup. It’s working quite well. The greatest benefit of having the generator is its use for off-grid power. If my solar goes down, the generator automatically starts up, so I don’t have any overall power outage.
Thank you for sharing your experience. We’re glad to hear that your generator has been running reliably and seamlessly backing up your solar system when needed.
It’s great to know the comprehensive warranty and weekly maintenance run schedule have given you added confidence in your setup. That kind of dependability is exactly what we aim to deliver.
Reviewed June 21, 2025
I'm an installer. I don't own a Kohler. But one of the best benefits of Kohler is that the generators come out of the factory with a two-wire start. I work with systems that usually interconnect with generators and they are automated by other various types of equipment. And out of the standby generators, Kohler is the only one that comes out of the box with the type of logic to be able to interconnect with things how I use them.
Thank you for your thoughtful feedback and for your continued trust in KOHLER products. It means a great deal to hear this from someone who works so closely with our standby generators in the field.
We’re extremely proud that our out-of-the-box reliability, start speed, and advanced integration have made a difference in your work. These are exactly the kinds of details we focus on to help professionals like you deliver seamless solutions to your customers.
We truly value your partnership and the hands-on perspective you bring.
Reviewed June 21, 2025
KHOLER are great generator. We haven't had problems with it. We want to use more of them.
Thanks for sharing your five-star experience, and for choosing KOHLER Generators. We're glad to hear our products have delivered the reliability and performance you need.
Our team is here to support you every step of the way as your power needs grow. Thanks again for your trust in KOHLER. We’re proud to be part of your solution.
Reviewed June 21, 2025
I live off the grid so I needed a generator to power my house that already has a solar system in place. I spoke with a person at a dealership and Kohler was recommended to me. The power comes on, and I have not had any issues. However, I am always going to complain about the price. Also, I have called a couple of times and I still have not seen my copy of my warranty. Still, overall, it has been a positive experience.
Thank you for choosing KOHLER Generators and for taking the time to share your five-star experience. We're grateful that a personal recommendation brought you to us, and we're thrilled to hear your generator is delivering the reliable power you need, especially in an off-grid setup.
It’s great to know the overall performance has been strong, and we appreciate your honest feedback on both pricing and customer service. We apologize for the delay in getting your warranty documentation. That’s something we take seriously, and we want to make it right.
Please reach out to us at 1-800-544-2444, and we’ll ensure a copy of your warranty is sent to you promptly.
Thanks again for your recommendation and for being part of the KOHLER family. We’re always working to improve, and your feedback helps us get there.
Reviewed June 21, 2025
We get a lot of power failures where I live, so I looked for generators and KOHLER had the model and type I wanted. I’m happy with the actual unit, but unhappy with the company I bought it from. I purchased it through a dealer, and had it installed by a contractor who did all the work in my house. I've been trying to get in touch with the dealer, and they haven’t gotten back to me. I'm disappointed that I can't get ahold of anybody. I'd like to have a service person who will make sure it's running properly and set it up on my phone.
Thank you for sharing your feedback. We’re glad to hear that the performance of your unit has met your expectations, especially in a region where reliable backup power is so critical. That said, we’re disappointed to hear about your difficulties reaching support and coordinating service. We understand how frustrating a lack of communication can be.
Your comments are being shared with our team so we can continue holding both our internal teams and our dealer network to the highest standards.
Thank you again for your feedback, we’re committed to continuously improving.
Reviewed June 21, 2025
We got our generator from KOHLER Generators installed. It runs and everything’s good. It’s a great product. The customer service was okay, but the company that KOHLER had me use for the installation should have been a lot better about responding to phone calls, emails, and return calls. It took a long time to reach the service team. I’ve had to call multiple times to get a hold of someone, and that was irritating. Apart from that, I’m very satisfied with the product.
Thank you for taking the time to share your five-star review. We’re glad to hear that your generator is running smoothly and living up to the reliability we strive to deliver.
Reviewed June 21, 2025
KOHLER Generator provided me with good customer service.
Thank you for sharing your experience! It’s great to know your experience with our customer service team has been helpful.
That said, we're disappointed to hear about the challenges you've had with communication. While our products are built to perform, we know that a seamless experience also depends on timely support. We appreciate you bringing this to our attention.
Reviewed June 21, 2025
The salesperson that was helping me was great. Now, we’re getting some technical service from them. And that’s a little challenging.
I set it up myself, and it ain't hard. The problem was getting it registered so you can use it automatically. But everything has been taken care of.
Well, getting it registered was not the easiest thing to do. The last time was more challenging than the other two. But I understand there's some kind of sale or somebody's buying them and then transitioning to a point.
Thanks for sharing your experience with us. It's great to learn that the purchasing process was smooth, but we understand your frustration with registration difficulties.
It’s great to know that since the registration, your generator has been running smoothly and meeting your needs. Thank you again for your feedback, it helps us to improve.
Reviewed June 6, 2025
Kohler engines have been dependable so I bought a Kohler generator and ATS from AP electric. The ATS came with the top corner of the metal case compressed (popped the rivets). Several screws were missing from the generator and ATS. I found the ATS does not come with a 125 volt supply for the engine heater (it must be wired from a house circuit). When I called Kohler to inquire the rep was rude and nasty. Said she couldn’t tell me if the ATS had a 125 supply because they would be sued. AP electric was helpful and courteous. Considering the damage and missing screws/pins/nuts, rude customer relations and difficulty getting the code to unlock the generator (another story) it was a poor experience. They only want to work through official installers/dealers (I had a licensed experienced electrician do the hook up). Maybe someone else wants your business more.
Thank you for sharing your experience. We're disappointed to hear about the condition in which your generator and accessories arrived in.
We also regret to hear that you had a less than satisfactory interaction with one of our representatives. This is not the experience we want for any of our customers, and we will be sharing your feedback with the appropriate teams.
We understand that your experience was unsatisfactory, and we value your feedback as it helps us improve. We look forward to improving your experience with us.
Reviewed June 4, 2025
We were going into winter and we needed the generator as a backup for cold nights. I was trying to purchase a Generac generator from a place in Wisconsin, and they discontinued it or were having trouble getting the parts, so the guy recommended a KOHLER. It was the same kind of model, just 14 kilowatts instead of 15, but he said it should be more efficient. So we went ahead and looked at that. The cost wasn't too bad, either.
Thanks so much for sharing your honest feedback.
We’re glad you chose KOHLER when reliability mattered most, especially heading into cold winter months. That said, we're sorry to hear your post purchase experience hasn’t fully lived up to expectations.
At KOHLER Generators, we stand behind the quality of our products and the experience that comes with them, so hearing this helps us work to do better. We look forward to improving your experience with us.
Reviewed June 3, 2025
The Kohler generator came with the home I purchased. Everything is working. Although I haven't had any outages lately, I think it’s a good thing to have because you never know what will happen. You don’t want to waste food or be without things that you need when the lights are out.
Thank you for sharing your experience.
You really captured what a KOHLER standby generator is all about: peace of mind. Even though you haven't had to use it in an emergency yet, knowing that it will automatically turn on and protect your home makes a significant difference.
Reviewed June 3, 2025
They had an incentive that attracted me. I called their representative and asked about the details of the incentive, and they explained it to me. It worked out well.
Thank you for the 5-star review and thoughtful feedback.
We’re so glad to hear KOHLER Generators stood out during your search and that our product performance to dealer support has lived up to your expectations.
It’s great to know our team was able to provide clear answers and follow through, and that your installer helped make the process even smoother.
Reviewed June 3, 2025
We had a KOHLER generator at the house that we purchased. It blew up and we had to replace it with the same make and model number because it had to fit right on the pad. The generators never really communicated correctly with our solar system, which makes it really difficult. It was also difficult dealing with Kohler’s warranty issues. They only gave us an 18-month warranty on the new generator, which I personally don't think is enough. We've had to replace several parts on the generator because they're plastic, like a little piece that makes the generator rev half faster and higher.
Customer service is a joke. When we had our other generator before it blew up and we had to get a new one, we needed a specific part for our generator. I called them because the people who we had that generator serviced from didn't have the part, and we needed it right away because we are completely on solar. If our generator goes down, it's bad news. At that point as well, that generator was out of warranty. I called Kohler to ask them, "What part is this? It’s like a little fitting and I'm gonna try to source it somewhere else." They were like, "You have to call a dealer." I said, "I need to know what part it is so I can tell the dealer what I need." They wouldn't even tell me what the part was called so I could get it from the appropriate person.
They were so incredibly rude. If I didn't need to have the same generator for this specific system, I would have gone with somebody else. My dad has a Generac and they've had amazing service. Kohler’s customer service is poor.
Thank you for taking the time to share your experience. We’re genuinely sorry and regret to hear about the challenges you’ve faced.
That’s not the standard we strive for, and we understand how frustrating it must have been, especially when reliability is essential for your solar setup.
We also hear your concerns about warranty support and the difficulty of accessing parts directly, and we’ll be sure to pass this along to the appropriate teams for review.
We truly appreciate your honesty. Feedback like this is important and helps us identify where we need to do better.
Reviewed June 3, 2025
I had great customer service experience with Kohler. I got the generator when Fire Mountain Solar installed my solar panels. That was the generator that they recommended.
Thank you for sharing your five-star experience.
We’re glad to hear that things have gone smoothly for you. It’s great to know our customer service met your expectations and helped create a positive experience from start to finish.
Reviewed June 3, 2025
I bought the Kohler generator in Michigan and installed it late summer, early fall at a cabin in New York. I went back up there this spring and reinstalled the battery, and it took right off. Everything was good. My only complaint is when I was trying to get it installed, I had to get a code from them by calling or going online, which I couldn’t do because I was off-grid. I ended up going somewhere on an hour-and-a-half trip to get a signal so I could call them. That’s dumb. I would have registered it when I bought it and had the code all ready to go. Nowhere did it say anything about having to get a code. Other than that, the generator runs great and I’m happy with it.
Thank you for the detailed feedback. We’re so glad to hear your KOHLER generator has been performing flawlessly at your off-grid cabin, especially after a disappointing experience with the other brand. That kind of reliability is exactly what we aim to deliver.
We also appreciate you bringing up the challenge with the activation code. We understand how difficult that must have been given your remote location, and your suggestion to call out that step more clearly in the setup instructions is valuable. Feedback like yours helps us to improve.
Reviewed June 3, 2025
My Kohler Generator was installed through a private party. I got it for better fuel consumption. However, the customer was inconsistent. I've reached out to the installer, who's a Kohler rep, several times on things and haven't been getting a response. I haven't heard back from them since my last email in March.
Thank you for sharing your experience. We’re glad to hear the generator itself has met your expectations, but we’re sorry to learn that support has fallen short.
Timely communication is a key part of the KOHLER Generators experience, and we understand how frustrating it can be when that’s lacking, especially when you're reaching out for help.
Your feedback is important, and we’ll make sure it’s shared with the right teams. Thank you for bringing this to our attention.
Reviewed May 30, 2025
I used to be an electrician and used to install generators. I trust the Kohler brand and prefer them over other generators. The Kohler Generators have been reliable.
Thank you for sharing that. It's great to hear from someone with hands-on experience who knows the difference. Your trust in KOHLER means a lot, especially coming from an electrician who's worked with multiple brands. We're proud to stand out for the features and quality that professionals like you rely on.
Reviewed May 30, 2025
Kohler has been around forever, so it’s established, it’s more American parts and American made than Generac, and there was a Kohler here before. I bought mine from a solar company, and they hired a private electrical contractor to come and install it. It tests itself every so often. It comes on and runs, so it's doing what it's supposed to. I had some difficulty with the directions to operate it, so I called for tech assistance and she was helpful. She taught me how to scroll through on the little touch button pad and reset it. The price was okay. Free would’ve been great but that’s not gonna happen. Only thing is it’s hard to find comparable oil filter numbers to buy the proper oil filter for it and there's no one that sells Kohler oil filters.
Thank you for sharing your experience. It’s clear you’ve put thought into choosing KOHLER, and we appreciate your trust in our brand that has a long history and strong roots in American manufacturing.
It’s great to hear the installation went smoothly and that your generator is running regular self-tests as designed.
We also appreciate your honest feedback. While we’re glad our tech support team could help walk you through the maintenance reset and touchpad features, we understand the frustration when documentation doesn’t provide the clarity you need. Your input on the oil filter and manual details is incredibly helpful, and we’ll be sure it’s shared with the right teams.
Reviewed May 30, 2025
I was told by the installer, the Silver Guru, that KOHLER had the proper protocol. The line of generators that they have connected easily to the solar system. That was the primary reason I went with them. I have a standalone system. It's set up to automatically kick on when there's an inadequate battery supply. When it gets somewhere below 24 volts, it automatically kicks on and runs the cycle to charge the batteries. I got a maintenance kit the other day from a third-party vendor. I'm gonna do that in the next week because the maintenance is due.
I had an issue with the generator initially when it was set up. There was debris in the propane line. There was nothing bad about the generator itself. It was just the fuel filter was clogged so the generator was not getting appropriate fuel. After that was fixed, I've had no issues with it. The generator is loud, but it's not excessively loud. I read that there can be some sort of muffler that can be installed on some generators that will help to dampen the noise. I contacted KOHLER and asked them about a particular muffler that I found that some people are using for that KOHLER generator. Customer support was quite prompt. A few days later, they sent me a note and said that they didn’t recommend any modifications because it would nullify the warranty.
Thank you for sharing your experience. We're glad to hear your KOHLER generator integrated well with your solar system. Seamless compatibility is something we know matters. It's great that after resolving the initial fuel filter issue, the generator has been performing reliably and keeping your batteries charged automatically.
We also appreciate your feedback about sound and your conversation with our support team. Your proactive approach with the maintenance kit is a great way to ensure continued performance, and we're proud to offer the kind of support that gives you confidence in your investment.
Reviewed May 29, 2025
I replaced the KOHLER that I had. The company that sells KOHLER came out in just a couple weeks at the most, and it was a good installation. I had a problem with the generator though, so I'm waiting to see if they're going to cover it. Other than that, KOHLER is rated good for off-grid. I don't have electricity. I have batteries. And when batteries are low, the generator will come on.
Thank you for sharing your review. We're glad to hear the installation process was smooth and that the generator is working well with your off-grid setup.
We understand you're still waiting to hear back about the issue you encountered, and we hope it gets resolved quickly. If you need additional support, please feel free to reach out to our customer support team at 1-800-544-2444, they would be happy to assist you.
Reviewed May 21, 2025
I got a Kohler generator to make sure we have the security of that not happening again. We’re very happy with our generator. So far, it’s great.
Thank you for sharing your experience with us. We’re glad to hear that you chose a KOHLER generator to help ensure your family wouldn't have to go through outages again.
It’s wonderful to know that your generator has been performing reliably and giving you peace of mind. Knowing it’s there when you need it most can make all the difference, and we’re honored to be part of the comfort and security you now feel at home.
Reviewed May 20, 2025
My contractor recommended getting the generator from KOHLER. The generator runs every Sunday as a maintenance schedule. It’s all automatic. I haven’t had any issues, and everything is fine.
Thank you for sharing your experience with us! We're thrilled to hear that your KOHLER generator has been running smoothly.
We’re especially glad to hear that the generator has provided you with reliable convenience and peace of mind. Your positive experience is exactly what we strive for, and we appreciate you taking the time to share it.
Reviewed May 20, 2025
My electrician and builder brought in my generator. They are the ones who decided to get from Kohler Generators. I bought it because I didn't enjoy it when the power went out. I lived in New Hampshire for 17 years, and everything in the house went down, including the well.
I'm older now. So when I was doing a renovation, I just decided that I was gonna get a generator to also make my future and make it a little easier. The generator has been excellent so far.
Thank you for sharing your story with us, Carole! Understandably, you wanted a more reliable solution during your renovation, and we’re glad you chose to make a KOHLER generator part of that plan.
Even though you didn’t work directly with our customer service team, we’re pleased to hear that your electrician and builder, based on their experience and trust in KOHLER.
Thank you again for sharing your five-star review.
Reviewed May 20, 2025
It was either KOHLER or Generac. I also had a Kohler previously and it did really well. I like their battery charger system and the remote control system because I use the generator offline. Right now, it's a backup to a different generator. I use it power up remote water wells. I've had it for over a year. I've barely started using it, but it runs beautifully. It has easy maintenance and I like it.
Thank you for sharing your five-star experience with us! We’re glad to hear that your KOHLER generator has been performing reliably and living up to the high standards you’ve come to expect. It’s great to know that the battery charger system and remote control features have been especially useful for your offline setup.
Your long-term experience with KOHLER generators, and the thousands of hours of dependable performance you’ve seen in the past, speaks to the durability and quality we strive to deliver.
Thanks again for your feedback. It’s customers like you who help us keep raising the bar.
Reviewed May 20, 2025
We got a backup generator for solar and it works fine. But I'd like some alerts on the inverter, the box, or anything that's hanging on the wall for a pending problem. There was a problem recently. It had nothing to do with the generator per se. But the gas delivery system got baffled. It was the absence of the propane. If you don't have fuel, you're not gonna have the generator running. My neighbor came over, looked, opened the top, and said there was very little gas there. Once we figured out what it was, we called and someone came over and did a fill-up. It was really not a problem.
But if there was some alert that would say the pressure in the tank reads such and such, that would tell me to get on the phone with the delivery system. If there was a light on the inverter or some place on the panel, that would save the anxiety that I went through. That would be very beneficial.
Thank you for taking the time to share your thoughtful feedback with us, Elaide. We're glad to hear that your KOHLER generator has been operating efficiently and serving as a reliable backup power source for your home. It's always great to know our products are delivering peace of mind when it matters most.
We also appreciate your suggestion about adding alerts to the panel, your point about early alerts is noted.
Your kind words about open communication and trust means a lot to us. Feedback like yours helps us grow and improve, and we're grateful for your continued confidence in KOHLER Generators. Working together toward smarter solutions is exactly what we aim for.
Reviewed May 20, 2025
They need to respond quicker when someone's having a problem. I bought my Kohler four years ago, had nothing but problems with it and it took two years before they replaced it. I went a whole winter without a generator because they kept trying to fix it and couldn't. But since it's been changed out, we haven't had any problems.
Thank you for sharing your experience with us, Alan. We’re sorry to hear about the challenges you faced with your original generator. While we’re glad to hear you had a helpful contact during that time, we understand your concerns about the delay in resolving the issue and appreciate your patience throughout the process.
It’s great to know that since the replacement, your generator has been running smoothly and meeting your needs. Thank you again for your feedback, it helps us to improve.
Reviewed May 20, 2025
I had another brand of generator that failed on me, so I decided to switch brands. I bought a KOHLER generator as a backup for my house. I’ve had it for about two years and have been very satisfied with it. I’m pretty dependent on the generator because I live off-grid and often need to charge my home batteries when I don’t get enough sunlight via solar. It works as I need it to whenever I have to use it. The generator doesn’t check itself automatically, so I have to turn it on to make sure it’s working.
Hi Aaron, thank you for sharing your 5-star experience. It’s great to hear that you've been highly satisfied with your KOHLER generator. We appreciate your recommendation and look forward to continuing to provide you with peace of mind.
Reviewed May 13, 2025
My generator cut off and was not operating for a week or so. Deep snow. We had a huge blizzard in the winter of '23. Generator was placed in an area that had no cover--it was not even a consideration when placing it. I now place a large plywood board at a 45-degree angle on each side of the generator that has the air vents. It keeps off the snow and now it works fine.
Thank you for taking the time to share your feedback with us, Pam.
We’re sorry to hear that you experienced an issue with your generator, and we understand how frustrating that can be. However, we’re glad to know that the problem has been resolved. Your input helps us continue to improve.
Reviewed May 7, 2025
I purchased a Kohler generator with a Wireless Kit to support your app. The wireless kit continuously disconnects. It does not work. Kohler has developed a new cellular connection to support the app, but want $325.00 for it. I don't think I should pay for your failed product and be charged for a replacement product. What kind of business are you people running?
Thank you for your feedback. We want to clarify that our Wireless kits have not been discontinued. Cellular kits are a new and different product that we are offering. If you would like to learn more about the differences between these products, please connect with your authorized dealer or our customer support team at 1-800-544-2444.
If you prefer, there are two other options available: your authorized dealer can help you hardwire the generator to your home network, or you can choose not to connect the generator to the internet.
We appreciate you sharing your thoughts with us.
Reviewed April 27, 2025
I don't know if the issue was with the product or with the person that installed it.
They fixed it and it ran, but it ran really rough. I had to pay somebody $500 to come out and service it. It runs good now. It isn’t as good as my other generator. I had that thing for years and never had a problem.
Joan, thank you for your feedback. We regret to hear that your initial experience with your generator didn’t meet your or our expectations. While we’re glad our team was able to respond quickly and get the unit running, we understand how frustrating the situation was. Your input is valuable to us and will be shared with our teams to help improve future experiences.
Reviewed April 26, 2025
I had spoken to electricians that install these and asked them about what brand they like. They mentioned that they would not advise buying a Generac and they all mentioned the KOHLER, and that's what I did. The first year, the unit had some difficulty starting, but the licensed dealer that installed it was prompt to come out and take care of it. It ended up having an arbiter problem and they replaced the whole unit. It's been at least 18 months that it has not had any issues whatsoever. I'm happy.
Thank you for taking the time to share your experience, Kevin. We're glad to hear that, despite the initial issue, your KOHLER generator has performed reliably since the replacement. It’s great to know our dealer's support met your expectations and helped ensure a smooth resolution. We appreciate your thorough research and trust in your KOHLER generator.
Reviewed April 26, 2025
Our Kohler home generator was not that expensive. It was well within our budget and it’s worked like a charm. It’s a backup to solar which is programmed to exercise itself once a week. If I’m outside, I can hear it. Bu if I’m in the house, I don’t even know it’s on.
There was a company that comes out to the country where we live and does off-grid advising. They were the ones that recommended Kohler to me. They’d had good success with it that’s why we bought it. I’ve already recommended this generator to about five friends who have either looked into buying or have already bought.
Thanks for sharing your five-star experience with your KOHLER Generator, Marty! We're glad to learn your KOHLER generator has integrated smoothly as a backup to your solar system and that it's running quietly and reliably. We appreciate your support and are happy your generator has met your needs both in performance and budget.
Reviewed April 10, 2025
I bought two generators from KOHLER Generators. One of them was fine, but I could have burned the other one real easy because when they put it together at the factory the adapter fitting screws were all finger tight, and when I went to change the oil on it, I only had about 16 hours, but I am supposed to change them once a year. I had a big old puddle of oil. It was leaking out of that. It never got tightened up at the factory.
I didn’t tell anybody about it because it was made clear to me by somebody that if I use them in an off-grid situation, I get no warranty. I just fixed the problem and moved on. Other than that, everything was great.
Having generators has been really beneficial when the time comes because I’m off-grid, so if I don’t have sun for a few days, the generator needs to run. I’ve got two separate houses. The main house has an ADU, and it’s dwelling in it. I need to have a backup generator on both of them.
I’ve got 10 battery cells, and one of them was defective. That one battery gave a false reading and they were low, but my generator ran more than it should have this last winter. Even in the summertime when I get plenty of sun, it still runs once a week for 10 minutes.
Thank you for sharing your experience. We're glad to hear your KOHLER generator has become a dependable part of your home energy system, especially during low-sun periods. We appreciate you sharing your confidence in our generators.
Reviewed April 9, 2025
We had an issue on the motor of the generator. The little discs burnt out so that was a little disappointment. But it’s our second KOHLER generator and we were taken care of. We had warranty but outside of that, it’s helped us. When we don’t have enough sun, it powers up so it can generate charge to our batteries.
That incident was the first time it ever happened and we still don’t know why. But other than that, the generators are very reliable and I wouldn’t buy anything else.
Thank you for sharing your experience. We're glad to hear your KOHLER generator has become a dependable part of your home energy system, especially during low-sun periods. We appreciate your confidence in our generators.
Reviewed April 8, 2025
I chose a KOHLER Generator for its unmatched reliability and American craftsmanship. Though the installation wasn't without its hiccups, like the unexpected need for a second day, my background as a former electrician ensured all went smoothly. I stood my ground on payment terms and the team returned promptly to complete the job. The generator's performance has been stellar. Six months in, a power outage hit our community, home to 54 households around a lake. While others were left in the dark, my KOHLER roared to life just three seconds after the power cut, providing seamless electricity for 14 hours. All vital electronics and even my PCs continued running without a glitch, though minor clocks needed a quick reset.
KOHLER's reputation among my peers is notable, especially considering issues like lack of a simple test start button, common in our neighbor's Generac model. Nevertheless, I'm planning on enhancing mine with a propane conversion for gas supply security. The American-made factor holds a bigger appeal for me, not just for generators but across products like my trusty car lift and air compressor. While KOHLER generators might be marginally pricier than some brands, their reliability leaves me unbothered. Dealing with their customer service was positive after resolving the initial installation bump.
Richard, thank you for sharing your five-star review and experience. We're glad to know that your generator performed reliably during a significant outage and kept everything running smoothly. We appreciate you choosing KOHLER Generators!
Reviewed April 8, 2025
We had just bought a new home and wanted to put in a generator. And so, we bought a KOHLER generator from someone we know who is a KOHLER dealer because we’ve always heard him say that they’re the best, and much better than Generac. He does a lot of servicing on generators, and he said he gets a lot more calls for breakdowns on Generac than he does on KOHLER.
And I see Generac commercials constantly. They’re all over television. But we owned a golf course for many years, and my husband had other KOHLER equipment. So, he was kind of a fan of KOHLER anyway. And then knowing other people who had Generac generators, and they had issues with them.
So, when the power goes out, the generator comes on quickly enough that I don’t even have to reset the Wi-Fi modem. And it is right next to our home. So, if you’re standing outside, you’re gonna hear it louder. So, you can hear it when it’s running.
And I think most people have their generators set to come on once a week and run for a little while. But we had him set ours to come on once every two weeks, and it runs for 15 minutes.
The representative who helped me is a super dealer, but I think KOHLER has not been overly kind to him for whatever reason. I’m not sure I understand all the issues, but he’s had issues with the KOHLER company. But by far, he recommends KOHLER over Generac. So, he’s probably the best spokesman they have for KOHLER. And he could be sitting in a great restaurant, but if he gets a call from a customer, he answers it. But KOHLER doesn’t treat him very well.
And I think the price could be less. KOHLER is expensive more so than other brands. And the representative said that he quit doing business with other KOHLER products, because it became very expensive. And sometimes the parts are not available and all that sort of thing, like the engines on some KOHLER products. So, it’s a bit more expensive, but we’re satisfied with what we paid.
Carol, thank you for sharing your five-star KOHLER generator experience. We're thrilled to hear your generator has been reliable and that it’s delivering the peace of mind you were looking for. It’s insights like yours that help us continue improving. We're grateful for your trust in our product and look forward to serving you for years to come!
Reviewed April 8, 2025
I needed a generator as a backup power source for my cabin in Prescott, Arizona, especially given the power outages we experience, primarily during colder months. I looked at a couple of them and Kohler was running a special at that time.
I've been using the Kohler generator with an automatic transfer switch to charge solar batteries, approximating a usage of about half an hour when the batteries go low. While the idea was for it to serve as a reliable backup, issues arose. The generator unfortunately encounters shutdowns at the most inopportune times due to a low voltage shutoff issue, questioning its reliability.
Support has been quite a challenge. The only certified repair representative listed for Prescott didn't respond to my calls, pushing me toward someone based in Flagstaff, which is over two hours away. Although I haven't reached out to them yet due to concerns over potential expenses, it’s disappointing.
Overall, the generator’s faults have been frustrating, especially considering it's new. If I were to relay my experience with Kohler Generators to a friend or neighbor, I’d advise caution. The product itself shows potential but lacking accessible support poses a critical issue.
We're sorry to hear about the difficulties with your Kohler generator. Ensuring its reliability as a backup power source is crucial, and we understand how inconvenient disruptions can be. If there is anything we can do to improve your experience, please contact our customer service team at 1-800-544-2444 or email generator.feedback@kohler.com. Thank you for bringing this to our attention.
Reviewed April 8, 2025
The company that I hired to do the solar system recommended the KOHLER unit. It's a backup generator for an upgraded solar system. We use the generator to charge the solar batteries. We had to send a couple of technicians to set it up. It has worked for us three or four times.
Thank you for sharing your feedback with us, Greg. We’re sorry to hear that you were affected by a fire. We’re glad the generator worked reliably during its brief use, and we appreciate your comments regarding its setup and capacity. If you need any further assistance, please don’t hesitate to reach out.
Reviewed April 8, 2025
Well, initially I was pleased. Unit was installed January 2025 and operated as expected for 2 whole months. I began smelling propane near the generator not the propane tanks. My concern was dismissed by all who had part in the installation and set up. I was told by all not to worry. It was most likely the propane tanks "puffing". Two days later I smelled it again and reached out to all the contractors. I was told the same thing. "Don't overthink it", "It's probably the tanks puffing". I explained the odor was coming from the generator. Since the propane tanks were only temporarily installed in place to allow for the generator to be quickly installed and operating the propane company was scheduled to come back in 3-4 weeks. I was not comfortable with that so they arranged an appoinment later that week. What do you think they found when they arrived??? A propane leak in the generator.
The Local Kohler dealer then came and confirmed the leak stating he believed it was the fuel regulator valve. Well that was 3 weeks ago. The unit has been out of commission since then while parts were ordered and the contractors could figure out a time to all be present which is not for over another week. I reached out to the Kohler Corporation who though they did respond to my email promptly within 24 hours they said since the unit is under warranty my request for a NEW unit was not an option at this time. I purchased this brand due to reliability and reputation as my husband and I are both now on disability. I no longer have peace of mind or faith in my unit since it has developed an issue so early on. Depending on how things turn out I may be able to add a more positive review but at this time I have serious doubts.
Thanks for sharing your feedback, Nancy Ellen. This is not the experience we want any KOHLER Generator customer to have. We understand how disappointing it is when expectations aren’t met, and we sincerely regret the delay in resolving your issue. Your feedback is being taken seriously. If there is anything we can do to improve your experience, please contact our customer service team at 1-800-544-2444 or email generator.feedback@kohler.com. Thank you for bringing this to our attention.
Reviewed April 8, 2025
I have previously had a positive experience with Kohler Generators. I am a returning customer, and my decision to go with Kohler again was based on their proven reliability and longevity.
Unfortunately, my latest generator developed a major mechanical issue, which was disappointing. Even though it was the exact same model as before, it didn't seem to be constructed as well. Kohler did assist by having one of their authorized resellers address the problem, but I found the process lengthy and cumbersome. Overall, this experience has not met my expectations based on previous interactions with their products.
I appreciate the resolution but would have preferred not to encounter such an issue with a generator brand I've trusted before. If someone asked about my experience, considering the hassle this time, I would rate it a 3 out of 5.
Jon, thank you for taking the time to share your thoughts and experiences with us. It's disappointing to learn that you had this experience. While we’re glad we could resolve the issue, we understand the frustration and appreciate you bringing this to our attention. If there is anything we can do to improve your experience, please contact our customer service team at 1-800-544-2444 or email generator.feedback@kohler.com.
Reviewed April 5, 2025
After inheriting my grandfather's house, I found myself responsible for a Kohler home generator he had installed. This generator proved invaluable during a couple of recent storms. Initially, we dealt with some warranty work when it was first installed, but following that, it has functioned perfectly without issues.
I would confidently recommend others to consider it, though it would benefit from being a bit quieter since its proximity, being just a few feet from the house, lets us hear it quite clearly. Regarding the installation, while most aspects were handled well, I did notice they left the electrical entry point unsealed, which I had to address with spray foam.
Though I didn't purchase or pay for the installation, I can rate the customer service and quality as top-notch, giving it a high score for those aspects. Overall, my experience with Kohler generators has been positive, and I'd recommend them to others exploring similar options.
Thanks for sharing your review with us, Clayton. It's great to know that you have had a great experience with our customer care team. We stand behind the quality of our product and are glad to know you've had a great experience so far.
Reviewed April 5, 2025
A severe storm left us without power for five days. Being in an all-electric home, it was a challenging time as we lost all of our refrigerated food and were without water. Initially, a different brand was on my list, but I couldn't find one. Kohler was next, and after researching, they became my choice. It's been a fantastic decision because, in the four-plus years since installing it, the generator has run without a hitch.
The generator sits about ten feet from my house. If there's an outage longer than ten seconds, it switches on automatically and powers the entire household seamlessly. It's not overly loud—like a vehicle running outside—it won't disrupt sleep unless you’re specifically listening for it. In terms of cost, it was substantial. However, the peace of mind from having uninterrupted water and electricity is worth every penny. Also, I have an authorized service provider known as PWC. They handle maintenance and they've been amazing.
Hi Richard, thank you for sharing your 5-star experience. It’s great to hear that our KOHLER generator has given you peace of mind.
Reviewed April 3, 2025
In over 45 years of commercial relationships I never experience a worse company than Kohler. Our local dealer cannot get a human to answer a phone or give a consistent answer. Our machine had an electronic issue upon we deliver. WE PAID to overnight and replace the part because of Kohler's delays. After 3 months the generator went down again. It has been 14 months of them refusing to ship the parts. They insisted that the tech remove an assembly and ship it back before they'd warranty it. He did. They said, "why did you send this back?" He shared their instructions w them. Now still waiting endlessly for the parts to get a brand new $7500 generator running. We've spent over $7000 trying to get it resolved. NEVER EVER BUY KOHLER ...EVER!
G, we apologize for the frustrating experience you've had with both your generator and our customer service and would like to support. We encourage you to call 1-800-544-2444 or email generator.feedback@kohler.com. Your feedback is extremely important to us, and we will escalate your concerns to ensure that the necessary parts are provided as quickly as possible. Thank you for bringing this to our attention.
Reviewed March 30, 2025
Updated on 05/20/2025: I originally wrote a review in April before I knew the reason for the second major failure. In just over 2 years the generator has had two significant failures in the only two times it was called on. It was installed in November 2022, August 2024 the motherboard blew. In April 2025 the fuel regulator failed. Those were the only real power failures we have had since the install. So two needs, two failures. The quality of this product is obviously below basic needs or that of the competition.
As mentioned in the first review, generators are there to provide peace of mind and reliability in the case of emergency and that is not Kohler. Buy from any other manufacturer. Due to multiple issues with the unit I spent $1600 in propane for 11 days of running in April. STAY AWAY. I did voice my concerns to Kohler per their response to my original review and their new response was kind of "it happens." Very ambivalent to the situation. At least I have found a competent service agent because the first one caused additional issues. I will continue to review as more failures happen as there is no doubt not the last.
Original Review: Stay away at all costs. Bought Kohler instead of Generac. Motherboard failed in less than 18 months. The two times we have needed it it's failed and we lost everything. Canada service reps are limited and support is horrible. The maximum it has successfully run is 36 hours and failed again. A generator is for when you need it. And it can not be trusted. Stay away. Worst significant purchase we have ever made. Buy Generac. Better service. Better dealers. More available technicians. Can't say enough to avoid them.
We sincerely apologize for the difficulties you've experienced with your KOHLER generator, and we understand the frustration of having a product fail when you need it most. This is certainly not the experience we aim to provide, and regreat to learn that we haven’t met your, or our, expectations. Your feedback is incredibly valuable, and we’re committed to improving both product reliability and customer service. We encourage you to reach out so we can investigate this further and work towards a resolution. Call 1-800-544-2444 or email generator.feedback@kohler.com. Thank you for bringing this to our attention.
Reviewed March 23, 2025
I originally purchased this generator to support my 48v off-grid AGM battery bank and it worked well! As my AGM battery bank was end of life, I converted to BigBattery CONDOR-3 LiFePO4 Batteries. The 48v with ripple output from the 6VSG appears to confuse the battery BMS causing it to cycle Charge/Not-Charge modes making the 6VSG generator speed-up and slow-down as the power draw turns on and off. The Kohler technician and I tried various settings and currently have it set to 50% power output at 54v (anything higher causes generator to speed up and error out with an overspeed error). Even with these settings the unit oscillates charge modes and does not run efficiently. I'm very disappointed as I can disconnect the batteries while generator is running and supporting load to the house inverter and with batteries disconnected, the unit purrs like a kitten. I will need to replace with a 220v 12RES or similar to make it work well.
Thank you for taking the time to share your experience with your KOHLER generator after transitioning batteries. We understand how important it is for you to have a generator that runs efficiently and reliably. We appreciate the troubleshooting efforts you've made with the technician, and we’ll take your feedback into consideration as we continue to improve product compatibility. If you continue to experience challenges, please reach out, and we’ll do our best to find a solution that works for you. Call 1-800-544-2444 or email generator.feedback@kohler.com. Thank you for bringing this to our attention.
Reviewed March 20, 2025
I purchased a Kohler 14RCA Generator in the fall of 2024. It worked great for months. Then in February, 2025 we had a code show up on the controller that said AC Sensor Loss. We are off grid users. At the time we only had 98 hours of use on the unit so I assumed that since it was still under warranty (1000 hours) I should call the service company that installed it to come and take a look.
When they arrived the technician said the rings were dirty and cleaned them. I assume that cleared the error code. I then received a bill from them for the service call. I questioned Kohler as to why this visit wasn't under warranty. The error code was the reason I called and since it was relatively new I assumed it should be under warranty. I complained to both the service company and Kohler directly and was told the Area Service Mgr would investigate. The follow up was that they considered it a maintenance call which is not included in the warranty. I didn't place a maintenance call, I placed an error code call. The Area Service Mgr won't even speak directly to me, the customer, to discuss details. I requested to speak with him and he hides behind his staff and supposedly doesn't speak with customers. What kind of management is that?
After spending over $4,000 on this new generator and only having minimal use on it, my concern of an error code in order to make sure all was ok, in my opinion, warranted a call to the service company and yet they still want to charge me $287 for travel and labor and Kohler won't stand behind their warranty or customer. What an awful way to do business. The Area Service Mgr shows no interest in trying to make his customer happy. BTW, this is our second Kohler generator but it will definitely be our last. We will go back to Generac should this one fail. It just proves that warranties don't matter to huge corporations who could care less about their customers. The product may be good but the people behind it don't support their customers.
Tonya, thank you for taking the time to share your experience, and we sincerely apologize for the frustrations you've encountered. The situation you’ve described with your Area Service Manager is certainly not the level of communication and support we aim to provide. We appreciate your patience and hope to resolve this as quickly as possible for you. Please contact our customer service team at 1-800-544-2444 or email generator.feedback@kohler.com. Thank you for bringing this to our attention.
Reviewed Jan. 9, 2025
Kohler 20KW Air-Cooled Standby Generator. From the day it was installed this generator has had problems. After a year, it does not run. The dealer keeps telling us Kohler is going to replace the motor. No one can give us any clues as to when that might happen. Wish we would have gone with Generac, or anything else that will run.
Thank you for sharing your experience, Jennifer. We are disappointed to hear about the ongoing issues with your KOHLER generator. We understand how frustrating it must be to have issues with your unit. This is not the experience we want for our customers. We appreciate your patience and hope to resolve this as quickly as possible for you. Please contact our customer service team at 1-800-544-2444 or email generator.feedback@kohler.com. Thank you for bringing this to our attention.
Reviewed Dec. 14, 2024
Customer support in my area and nearby is non-existent. The tech told us he would not be back due to the distance from Yakima, WA, to Moses Lake, WA. He also complained about the road he had to travel over. He was not cooperative, and his complaining attitude sucked. Unfortunately, I recommended and installed Kohler to my other 4 off-the-grid neighbors (from 14,000Kva to 20,000 Kva RESA). We all pay the consequences.
Gustavo, thank you for sharing your feedback. We sincerely apologize for the lack of support you've encountered. This is not the type of culture or attitude we support at KOHLER Generators. Your feedback is very valuable, and we’ll make sure to share it with the appropriate teams to improve service quality in your area. We appreciate you bringing this to our attention and are committed to making things right for you and your neighbors.
Reviewed Dec. 6, 2024
I purchased a new Kohler Generator model 20RCAL serial # 339RGVHN0940 and wish I had not! Put the generator on our newly built home in May of 2021 and it only ran once a week for 20 minutes for its normal start up procedure. The first time our power went out in April of 2024 the unit failed after 26 hours of running. When the tech arrived to get it going I was told we had major issues. He found a melted brush holder, broke brush and broken slip ring. The unit would not run without replacing all the parts. When the unit died it had a total of 84 hours on it. I called Kohler and they replaced the parts under warranty but would not cover labor. I understand the warranty but with only 84 hours of use before it fail, I would expect them to stand behind their product. If this is all the better they can make a generator, I would not get a Kohler. PURCHASE A GENERAC for a better product!
Reviewed Dec. 2, 2024
As a generator installer I was requested by by customer to install a Kohler generator. I do not typically install this brand but I agreed. The install went OK with a few strange issues like tie down bolt holes not accessible. After install there were problems with the internal gas valve. Did some work to it and it ran. After two months and a season change the generator stopped running. The same valve issue. Tried to get warranty help and Kohler refused since I’m not an authorized installer. They sold me a generator as a licensed installer but won’t support my customer now since I’m not part of their “authorized” club. Be careful who you buy it from. Not blaming them but their sales tactics are questionable. They should have refused to sell it to me if they wouldn’t support it!
Reviewed Nov. 24, 2024
Horrible service. Couldn't connect their new app - needed to reset the pin. Figured that out myself after hours of searching online, calling to get a robo answer, and trying email - that did respond days later with the wrong information. I'm still missing the two prong plug for the TB1 circuit board. Kohler told me to work my retailer (Menards). After KOHLER sent the wrong part they are no longer responding to the retailer. Wish I would have bought a Generac.
Thanks for sharing your feedback, Ted. This is not the experience we want any KOHLER Generator customer to have. We understand how disappointing it is when expectations aren’t met, and we sincerely regret the delay in resolving your issue. Your feedback is being taken seriously. If there is anything we can do to improve your experience, please contact our customer service team at 1-800-544-2444 or email generator.feedback@kohler.com. Thank you for bringing this to our attention.
Reviewed Nov. 24, 2024
You don’t need a professional to do an install. I bought my KOHLER generator wholesale and saved almost $4000! I bought a precast cement pad and I got a local gas fitter at $250 to plumb in the Natural gas. I then got a local electrician to hook up hook up my generator as well as a panel upgrade to 200amp. From 100 that my home had. Cost $2500. My whole cost to install was $8000! The quotes I got from generator companies was from $12 to $16k!! I’ve had the generator for 8 months with no problems! Best investment in my home I ever made! Oh, by the way I live in Canada. So in American dollars I spent $5,700!
Thank you for sharing your five-star experience, Dave! We're glad to know your generator has been running smoothly and has proven to be a valuable investment in your home. We appreciate you choosing KOHLER.
Reviewed Nov. 21, 2024
Kohler has a big problem with connectivity between their servers and my 20KW generator. The online app has been replaced with a phone app which doesn't make things any better. Kohler is suppose to send notifications when the generator is operating in either Test Mode or Outage mode. The hardwired connection to the generator has been checked many times and as an engineer I am appalled that Kohler's customer support team blames the problem locally rather than their own servers. If you can't be notified about an outage, even when the internet stays up, then what's the point? Get your act together Kohler. Never buy this again.
Thanks for sharing your feedback, C.P. We are sorry you feel this way and appreciate the feedback you have provided. We will channel your comments to the product management team. Your constructive feedback is crucial to improvements and updates that will follow the release of the Kohler Energy Management App.
Reviewed Nov. 4, 2024
I would highly recommend the generator but not necessarily the customer service. My initial setup was good and after a few months it lost the connection to the wifi. I called and all I had to do was step through the process without changing anything. When the new app came out from OneCue to the Kohler Energy management app getting the app set up was a small problem and when I called the support center I was treated less than kindly. It worked ok until yesterday when both apps claim to have lost the ability to communicate with the generator. The Generator says it is connected. Both apps say it is not. I can't get through on the phone to talk to anyone. The technical support says they are experiencing high call volume and to call back later then repeats the message. With questionable software how do I know this generator will work when needed?
Thank you for sharing your experience. We regret to hear about the issues you've encountered with your generator and the frustration this situation has caused. This is not the experience we want any KOHLER Generator customer to have. We understand how disappointing it is when expectations aren’t met, and we sincerely regret the delay in resolving your issue. Your feedback is being taken seriously. If there is anything we can do to improve your experience, please contact our customer service team at 1-800-544-2444 or email generator.feedback@kohler.com. Thank you for bringing this to our attention.
Reviewed Sept. 24, 2024
I purchased a whole home Kohler generator for my new house. Spent over $18000. Sales rep really talked Kohler up over Generac. Same price for either. Kohler does not stand by their product. The generator only worked 1 hour. All the oil leaked out of it. Have been told by multiple people at Airco the engine needs to be replaced. Airco has been trying to get the repair authorized for 2 months now. Kohler wants to do a band aid repair on a new unit. Replace a seal. This is unacceptable. At this point it still hasn’t been repaired. Should never take this long to get a brand new generator repaired. If looking for a generator go with Generac. I had a Generac at my old house for 18 years and never had an issue. Biggest regret ever is going with Kohler.
Thank you for sharing your experience. We are sorry to hear about the issues you've encountered with your generator and the frustration this situation has caused. This is not the experience we want any KOHLER Generator customer to have. We understand how disappointing it is when expectations aren’t met, and we sincerely regret the delay in resolving your issue. Your feedback is being taken seriously, and we’re committed to ensuring it's shared with the appropriate teams for review and follow-up. If there is anything we can do to improve your experience, please contact our customer service team at 1-800-544-2444 or email generator.feedback@kohler.com. Thank you for bringing this to our attention.
Reviewed Aug. 27, 2024
Started the process of getting a quote from their website, they assigned a company that did a site survey but the dealer never followed up with a quote. I contacted them, and they never replied. I contacted a 2nd dealer from Kohler's dealer list and filled out a form to have them come and do a site survey, but they never responded. I contacted Kohler corporate twice at their generator feedback email address as listed on their site about these problems, and never heard anything - apparently, they have enough customers and don't want any new ones for a big ticket item like this.
Hi Steven, we sincerely apologize that this has been your experience. Please know Kohler strives to delight our customers through our level of quality standard s or all Kohler products and services, and we assure you we will use this information to improve our processes in the future. If there is anything we can do to improve your experience, please contact our customer service team at 1-800-544-2444 or email generator.feedback@kohler.com. Thank you.
Reviewed Aug. 26, 2024
My Kohler Generator continues to have oil leakage concerns since install. NHgenerators installed and repaired the concern only to have Oil continuing to leak. I have yet to receive a root cause analysis from NH Generators. I have since contacted Powers Generator to perform my first required maintenance only to find the Generator was and is still leaking. Powers repaired and is looking to have a repair history from NHgenerators. I contacted Bill from NHgenertor for root cause and corrective actions taken by them in order to have a comprehensive service report but have not received. Currently my "investment" continues to leak.
Mark, we're truly sorry to hear about the ongoing issues you've experienced with your generator. Your satisfaction is incredibly important to us, and we understand the frustration this situation has caused. We want to ensure that your generator operates reliably, and we're here to help resolve the issue as quickly as possible. Please reach out to our customer service team at 1-800-544-2444 or generator.feedback@kohler.com with your concerns. Thank you for bringing this to our attention.
Reviewed July 31, 2024
Two generators had issues—with one, a flange broke off and my electrician and you Kohler folks said you had never seen that before. I was advised to get a new one rather than have it repaired, because there was no guarantee it would not happen again. With the next one, the electrical connection did not work right. It’s been almost 2 years and all seems fine now.
Thank you for sharing your experience. We regret to hear about the initial issues with your generators but truly appreciate your patience throughout the process for getting things running. While these types of situations are unusual, we're glad they were addressed and everything has been running smoothly since.
Reviewed July 20, 2024
I bought an army generator 20-something years ago and when I did, my father-in-law who owns a meat market asked why I bought it. I said I have a home office and I live out in the county and I can't afford to lose my power at home. My father-in-law put a Kohler in his meat market for the first time and he was very happy with his generator. So, I used that example to get a Kohler. I talked to the guy who sold me the military generator 20 years prior and I was looking at a Generac. And he said not to go with it and that there are parts shortages. I said I was just asking and he just sealed the deal. I knew where I was going, which was Kohler. But I got the generator too late. I should have gotten it a year earlier.
I was a truck driver over the road and my wife moved out to Michigan to take care of a family business. We didn't have anybody in the home and then we had a power outage and the military generator was not one that automatically came on like my father-in-law's in the meat market. So, we suffered some water damage in the basement. We pulled the trigger on Kohler. There’s minimal maintenance, which is once a year. I let the rep take care of it and he calls me if there’s an issue. The representative is first class. He is the best, super representative of Kohler. We've recommended Kohler and our neighbor's about to buy one. There are several $100 spiffs if one of your friends or neighbors happened to come on board and it was great. But I would have done it anyway. People should relax and rest easy. Their power problem is not a problem. It is now solved.
We appreciate you taking the time to share your thoughts. We’re happy a KOHLER Generator is now providing the peace of mind and protection you need. It’s great to know the minimal maintenance and reliable service have made things easy, and we truly appreciate your recommendation to others. Thank you for choosing KOHLER Generators and sharing your story.
Reviewed July 18, 2024
I got a generator because I don't wanna be without electricity. Every couple of months we lose electricity, and our KOHLER generator kicks on by itself. It takes a few seconds. It senses that the electric is out and turns on by itself. It's done that every time, seven times in the couple years I've had it. And then it stays on until the electricity comes on. It automatically turns itself off when the electricity comes back on. The worst case we had was one that went 40 hours.
Thank you for sharing your feedback. It’s great to hear that your KOHLER generator has consistently kept your power on during outages. We're glad it's given you peace of mind, including over 40+ hours at a time!
Reviewed July 18, 2024
I decided to buy a home generator because I feel that solar power is not where it needs to be to put it in my house. KOHLER has the shortest wait time as far as backorders. It was a great experience. The guys came out and got my quote in quickly. Unfortunately, we ordered right around the time of COVID. So, we had to wait a little while because of the backorders. It wasn't Kohler's fault. It was everything coming in from overseas. So, we understood that. But when our actual generator came in, it was in place and working in no time. We had an 18-wheeler take out a power pole and it took out quite a few blocks of power for homes in the area. It was about six hours of time before they were able to get the power back to the homes. Our KOHLER generator kicked on within seconds of our house losing the power. It was great.
Thank you for sharing your five-star experience with us Kourtney. It's great to know your KOHLER generator performed exactly as it should during a major outage, kicking on within seconds and keeping your home powered.
Reviewed July 18, 2024
I'm absolutely happy with my experience with Kohler Generators. The power goes out and the generator kicks in. We don't have to worry about our appliances and heat in the winter and AC in the summer and refrigerators, too. We're completely satisfied with it.
Thank you for sharing your review with us. We're glad to hear that your KOHLER generator has given you peace of mind year-round, keeping your appliances, heat, AC, and refrigerators running without worry. It’s great to know you’re satisfied, and we appreciate you choosing KOHLER Generators!
Reviewed July 18, 2024
We called a local company that we've known well for a lot of years when we decided we wanted to purchase a generator and they were phenomenal to work with. So far, we've used our KOHLER generator many times. Its performance has been flawless and we haven't had any repairs on it yet.
Hi Darrel, thank you for sharing your five-star experience with us. We're happy to hear that your experience has been positive and that your KOHLER generator has been performing flawlessly without needing any repairs. We appreciate you choosing a KOHLER Generator and are glad to hear it’s been meeting your needs!
Reviewed July 9, 2024
I have a 20,000KW purchased new. There have been issues since day one. Have not had running in 4 months. Have had no less than 7 service calls, have replaced regulators on tank regulators in unit new starter. New circuit board, now they are saying probably a new motor every part = no less than 2 service calls. I have spent $2500+ on service calls. I can't get anyone in Kohler to help me, their service gives me the same crap, we will replace this part next. I want the unit replaced. It was built during covid, they must have had help issues or something for this is not what I expect with quality product. I now feel like no matter what I will always have issues with this unit. IS IT TOO MUCH TO ASK. REPLACE THE DAMN UNIT. I HAVE ELDERLY HANDICAPPED PEOPLE IN THE RESIDENCE. We have had 3 outages since this went down, I live off the beaten path. Could you stand by your product, PLEASE replacing, everything is not standing by quality.
John, we're truly sorry to hear about your experience with your KOHLER generator and the disappointment you've faced. Your satisfaction is important to us, and we understand how frustrating it must be. Please reach out to our customer service team at 1-800-544-2444 or generator.feedback@kohler.com with your concerns. We'll do our best to assist you and ensure that you have a generator that is working properly. Thank you for bringing this to our attention.
Reviewed July 4, 2024
KOHLER was recommended by the contractor that we normally use, Crisafulli Bros. We also like the availability of KOHLER compared to any other brand. We got the generator mostly as a precaution for winters. We want to make sure that we won't have blackouts. Until the 20th of last month, the generator worked perfectly. We had it this year with a couple of outages. One was very long. It was six hours in my neighborhood and it was not an issue.
We have it programmed that will test the generator every Saturday but we haven't been in the house for the past three weekends. So, we couldn't tell that it was not working. We had an outage on the 20th and it did not kick in. We called Crisafulli. So, they scheduled an appointment. They came in on Monday and it turned out that, where the gas-air mixture is done on the generator was loose. The bolt just came loose and it was sucking air and not enough of a mixture of gas. So, it was not starting. The tech fixed it. He just tightened the bolt.
Thank you for sharing your review. We're glad to hear that a KOHLER generator was recommended by your local trusted contractor. It’s great that your generator provided reliable power during previous outages. We appreciate you choosing a KOHLER Generator for your home’s backup power needs.
Reviewed July 4, 2024
I've had a lot of experience with KOHLER engines and they're some of the best small engines made as far as I'm concerned in the world. So what experience I've had with their generator, I'm well-pleased and if I had it to do over again and if I had to buy another generator, that's exactly what I would buy. It gives peace of mind.
Thank you for your five-star review! We’re delighted to hear that your experience with KOHLER Generators has been so positive, and that our generator has lived up to your expectations. We truly appreciate your trust in our products, and it’s great to know that it provides you with peace of mind.
Reviewed July 4, 2024
KOHLER seemed to be a little higher quality. We had some issues with the delivery, but we worked them all out. We used the generator for a couple of hours in the last year.
Thank you for sharing your experience with us. We regret the delivery issues you experienced but are glad to know that they were resolved. It’s great to hear your generator has been there when you needed it. We appreciate you choosing KOHLER generators!
Reviewed July 4, 2024
The signup process with Kohler was super easy. I just told the reps what I wanted. We sized the generator to power everything in the house, the shop, the cabin and the whole nine yards. We have two of the generators and they seem like good products. As long as it's supplying me natural gas, they'll keep running.
Thank you for your feedback! We’re glad to hear that our team helped you select the perfect generator to power everything you need. It’s great to know that both of your KOHLER generators are performing well, and we’re happy they’ve been reliable for you.
Reviewed July 4, 2024
When the power had gone out a few times with storms, my KOHLER generator came on automatically. It's very easy to use and having it gives me peace of mind.
Thank you for sharing! We're glad to hear your KOHLER generator has provided peace of mind and performed exactly as it should during outages. It's great to know it's been easy to use and ready when you’ve needed it most. We appreciate you choosing KOHLER Generators!
Reviewed July 4, 2024
There have been some very brief outages since we got the KOHLER generator, so it has kicked on for six occasions for no longer than half an hour. We're perfectly happy with the generator and it has done everything we've asked it to do. After we got by the capital cost of installing it and installing the propane tank that it uses, it's been totally hassle-free.
Thank you for sharing your experience! We’re glad to hear that your KOHLER generator has performed reliably during each outage and given you the peace of mind you were looking for. It’s great to know your experience has been smooth.
Reviewed July 4, 2024
The company I hired came out a week after I signed the contract, brought the generator and had everything up and running in less than a day. The quality of the Kohler generator is great. Every time the power went out, it instantly kicked on and I haven't had any issues from it. Also, a lot of electricians recommended Kohler and said Generacs are being made poorly now. The only thing I would recommend is Bluetooth or wireless capability.
Thank you for your feedback! We’re glad to hear that the installation process was smooth, and that your KOHLER generator has been performing flawlessly when you’ve needed it most. It's especially great to hear that local electricians recommended KOHLER Generators.
We also appreciate your suggestion about Bluetooth or wireless capability. That kind of insight helps us continue to innovate and improve our products.
Reviewed July 4, 2024
KOHLER's rep was very knowledgeable and he had a lot of details about the generator. Purchasing was easy and the setup was great. But I used the generator twice so far and it didn't perform as it was supposed to. The first time, there was a error code on the generator. I looked online and I tried to reset it but I wasn't able to. So, we had to wait a couple of days until a repairman came and fixed it. The second time was when the motherboard fried out and the battery had an issue. The motherboard was included in the coverage, so that was fine, but we had to get the battery. We used the generator three more times and that worked out fine. We used it for four hours, six hours, and one time for at least 16 hours. It can power the pool and every single thing in the house. I'd tell my friends to buy one.
Thank you for taking the time to share your experience. We're glad to hear that our representative was helpful and made the purchasing and setup process smooth for you. We appreciate your patience and understanding with the initial challenges. While it's not the experience we aim for, we're glad our service team was able to resolve the issues.
It's great to know that after the repairs, your generator has performed reliably and powered your entire home during multiple outages. That kind of performance is exactly what we strive for. We appreciate your recommendation and your trust in KOHLER Generators.
Reviewed July 4, 2024
It's been great with Kohler. They have good products. We went through the generator service up here and I had a friend that's a good electrician. He put the generator in and it was real easy. It's been in for two years and we've used it seven times. We had lost power for three days through a windstorm. We just turned it on and we were fine. It's super convenient and so easy. I can just go in the garage and flip it on.
Thank you for sharing your experience! We're thrilled to hear that your KOHLER generator has been a reliable part of your home for the past two years. It’s great to know the installation was smooth and that it performed exactly as it should. Providing dependable power when you need it most is exactly what we aim for. We're glad it's brought you peace of mind and convenience. Thanks again for choosing KOHLER!
Reviewed June 21, 2024
Have warranty & repair issues with our generator purchase. Kohler warranty not honored & with a so-called courtesy replacement of faulty engine, we will incur $3500+ add’l cost towards a BAD Kohler investment.
We're sorry to hear about your frustrating experience. Quality and customer satisfaction are our top priorities, and we strive to uphold the highest standards with our products and service. Please reach out to our customer support team directly at 1-800-544-2444 or generator.feedback@kohler.com, so we can address your concerns and work towards a resolution. Your feedback is valuable to us, and we want to ensure you're fully satisfied with your generator.
Reviewed June 20, 2024
At 47 hours of run time (all exercise hours) my 20kw generator engine failed. An internal engine part blew a hole in the engine case. Kohler would not cover my labor cost for replacing the engine. I had to pay $1300 for labor after only 47 hours of run time! And terrible Kohler customer service. My local, independent (200 miles away) service technician was outstanding. But Kohler - no way.
Mark, we're sorry to hear about your experience. While we strive to deliver reliable products and support, we understand your frustration. Our generators are designed and tested to operate effectively over extended periods, including routine exercises. We appreciate your feedback and will take it into account as we continually strive to improve our products and services. If you have any further concerns, please don't hesitate to reach out to us directly at 1-800-544-2444 or generator.feedback@kohler.com.
Reviewed June 8, 2024
My experience with Kohler was great. They were able to help with any problems I had. I purchased a propane unit. After I purchased I thought I should have purchased a diesel one because what if a propane truck can make it in to fuel it up and I'm screwed and with diesel, I'm able to pack a container to keep my generator going. I am happy with my purchase and not having the inconvenience of not having electricity. With this global warming you just never know how long we'll be without of electricity.
Victor, thank you for taking the time to share your experience with us. We're delighted to hear that your experience with KOHLER has been great and that you're satisfied with your propane generator purchase! Your concerns about fuel availability during power outages are valid, and it's important to consider all factors when choosing a backup power source. We appreciate your feedback and understanding of the importance of reliable electricity, especially in uncertain times. Thank you for your trust in KOHLER.
Reviewed June 6, 2024
I got the generator, after being in the heat for 3 days. Trees fell and knocked out my power. I have not had an outage since, that storm! I just feel relieved when it comes on every Saturday morning, for its test run. I researched and read reviews on every generator, I could find online.
Annette, thank you for your review! It's fantastic to hear that your KOHLER generator has been providing you with peace of mind and reliability since that storm! We understand how crucial it is to have a dependable backup power source, especially in areas prone to outages. Thank you for trusting KOHLER.
Reviewed June 6, 2024
We purchased a Commercial grade Kohler generator KG1000R for our Ambulatory Surgery Center and the oil pump broke within 2 years of purchase. We needed a backup genset which is costing 16k per/month and it's taking more than 3 weeks for Kohler to approve the warranty work and still waiting... Have called customer service 5 X's and tried to escalate but being told that the warranty has not been submitted correctly. We are getting ready to go on 2nd month of paying 16k for the replacement by the time we get the parts, and the generator is fixed we will have paid what the generator cost. Not sure why Kohler would not stand by this product which could be a manufacturer defect. Very disappointed.
Elyse, we're truly sorry to hear about the challenges you've faced with your KOHLER generator at your Ambulatory Surgery Center. Your satisfaction and the reliability of our products are of utmost importance to us, and we understand the frustration this situation has caused.
We apologize for the delay in approving the warranty work and the inconvenience it has caused, especially considering the significant impact on your operations and the cost of the backup generator.
Please know that we take your feedback seriously, and we are actively looking into this matter. If there's anything else we can do to assist you during this time, please don't hesitate to reach out to our customer service team at 1-800-544-2444 or generator.feedback@kohler.com. Thank you for bringing this to our attention, and we appreciate your patience and understanding.
Reviewed June 5, 2024
My first KOHLER generator was a good purchase. I live in an area that loses power because the wind changes direction. Annoying. We had a freak Autumn snow storm several years ago around Halloween. This is the reason I purchased a Kohler Generator to service the entire house. There was no power for a week. A plus being the weather was manageable with fireplaces. Several years into this, used less than average, I believe, the "motherboard" died. I had it replaced and it was not cheap. A year or two later, not much longer, I believe, the "motherboard" died again! The cost to replace it was astronomically higher. (More than twice that of the first replacement.)
That replacement happened last year, 2023. So, wish me luck. The first time the generator was doing its weekly test run (2023).... It did not!!! A brand new generator!! No, I was not happy. The service company came and reset whatever the issue was and life is good.... So far!
Andrea, thank you for your feedback. We're sorry to hear about the challenges you faced with the motherboard replacements and the initial hiccup with your new generator's test run. Your satisfaction is important to us, and we're glad to hear that the service company was able to resolve the issue promptly.
We're here to support you every step of the way, and if you ever have any questions or concerns in the future, please don't hesitate to reach out. Thank you for choosing KOHLER.
Reviewed June 5, 2024
My experience with Kohler has been very good. I’m very satisfied. I got all the information I needed when I called about it. The professionals who installed it were able to install it and in the time they told me they would do it. I am highly happy to have it. Now I have peace of mind after losing power for close to a week. I also like the offerings for the warranty service and the rebate.
Jon, thank you for your review! It's wonderful to hear about your positive experience with Kohler! We're thrilled to know that you're satisfied with your generator and the service you received from our team. Providing reliable information and efficient installation are top priorities for us, and we're glad to hear that we met your expectations in these areas. We understand how important peace of mind is during power outages, and we're delighted that your KOHLER generator has provided that for you. Thank you for choosing KOHLER.
Reviewed June 5, 2024
Not all Kohler's fault, but our 12Res has not been fully functional for a couple of years now. Kohler agent, for installation and warranty work goes missing sometimes for months at a time and still has not been able to get us a working generator. My calls to Kohler have not been much help. Still waiting on lemon generator that should have been replaced with a working one long ago.
Charles, we're truly sorry to hear about the ongoing issues you've experienced with your KOHLER generator and the challenges you've faced in getting them resolved. Your satisfaction is incredibly important to us, and we understand the frustration this situation has caused. Please reach out to our customer service team at 1-800-544-2444 or generator.feedback@kohler.com with your concerns so we can assist you. Thank you for bringing this to our attention.
Reviewed June 5, 2024
Dealer Purchased From BOLD Electric & Generators, Model Number: 20RCA, Serial Number: 339RGHKG3955. I have purchased this with 10 year warranty. Purchased in in year 2022. Since last 6 months my generators was not coming up on routine service. When I contacted my dealer who installed, they came, repaired it, however they did not cover this under the warranty. Which was very disappointing. Generator was not working proper, don't understand why it will not cover under the warranty. Bold company mentioned that Kohler did not cover this repair. Very disappointing.
Chirag, we're truly sorry to hear about your experience with your KOHLER generator and the disappointment you've faced with the warranty coverage. Your satisfaction is important to us, and we understand how frustrating it must be to have a repair not covered under warranty.
We want to ensure that your generator operates reliably. Please reach out to our customer service team at 1-800-544-2444 or generator.feedback@kohler.com with your concerns. We'll do our best to assist you and ensure that your generator is working properly. Thank you for bringing this to our attention.
Reviewed June 5, 2024
I've had two KOHLER generators. The first one wasn't good. The motherboard went out and I had all kinds of problems with it. I had it repaired, but it cost thousands to fix it, then it went out. I replaced it with the brand-new identical unit and I haven't had a problem with the new one yet. It runs for 15 minutes a week to charge the battery and if the power goes out, it turns right on. I've used it for four days straight to power my whole house. It's a 20 kW and it works great. Having it gives me peace of mind when the power goes out.
Eben, thank you for taking the time to share your experience with us. We're sorry to hear about the challenges you faced with the first unit, but we're glad to hear that the replacement unit is working well for you. It's reassuring to know that your KOHLER generator provides you with peace of mind during power outages and runs smoothly when needed. Thank you for choosing KOHLER!
Reviewed June 5, 2024
I have had nothing but problems with the generator and the service from Alaska Diesel Electric after many months of waiting. They finally got the generator to start and run but only a few months later it is throwing a stuck rotor code. I have contacted them several times and no response. No help.
Nickolas, we're truly sorry to hear about the ongoing issues you've experienced with your generator and the lack of support from Alaska Diesel Electric. Your satisfaction is incredibly important to us, and we understand the frustration this situation has caused.
We want to ensure that your generator operates reliably, and we're here to help resolve the stuck rotor code issue as quickly as possible. Please reach out to our customer service team at 1-800-544-2444 or generator.feedback@kohler.com with your concerns. Thank you for bringing this to our attention.
Reviewed June 4, 2024
Do not buy online as you won't be able to get any service. Issues with our purchase. No support. Leaking oil. All electrical connections were loose. Cannot get the Kohler application to setup the generator, their cell phone app is nearly worthless as you can't start the generator remotely when there is an error of any kind, big minus. If you purchase online, don't expect any local dealer support as they all say who installed it, where did you purchase it, if you don't purchase from a local dealer do not even consider a Kohler as the main number. Folks can't really help you.
Chris, thank you for bringing this to our attention. We're truly sorry to hear about the challenges you've encountered with your Kohler generator purchase and setup. Your experience does not meet the standard of service we aim to provide, and we understand your frustration. Your satisfaction is important to us. Please reach out to our team at 1-800-544-2444 or generator.feedback@kohler.com so we can see how to help.
Reviewed June 4, 2024
Generator doesn't turn over at 15 degrees. Warranty covers nothing. Service locally changed parts and warranty covered nothing. Called Kohler and told there was nothing they can do. Wind chill here is minus zero. Not uncommon. Not pleased overall. We were out of state on both failures. Not good. Thank you.
Jerome, we're truly sorry to hear about the difficulties you've experienced with your KOHLER generator, especially during extreme weather conditions. It's disappointing to hear that the warranty didn't cover the issues you encountered and that you didn't receive the level of support you expected from our service team.
While we understand your frustration, we're committed to addressing your concerns and improving our service. If there's anything we can do to assist you furthe, please don't hesitate to reach out to our team at 1-800-544-2444 or generator.feedback@kohler.com. Thank you for bringing this to our attention.
Reviewed June 4, 2024
My biggest disappointment was not able to get an extended warranty. I purchased from Lowe's in Palestine, TX and they said they did not sell extended warranties. My electrician I learned after the fact they were not authorized to install KOHLER products therefore could not sell an extended warranty. So, you should understand my frustration as a consumer.
Kenneth, thank you for your feedback. We're truly sorry to hear about your frustration regarding the extended warranty for your KOHLER generator. We understand how important peace of mind is, especially when it comes to protecting your investment. We apologize for any inconvenience this may have caused you as a consumer.
Reviewed June 4, 2024
After installation, I complained about noisy operation; the rep told me that the generator sounded “normal.” After a few months of operating, the unit no longer sounds like a loud Harley Motorcycle. The unit functions properly and is a comfort during power outages. I’m glad I have security during storms and other causes of power failure. Knowing that my entire house will have power just seconds after an outage happens is great! I would recommend a KOHLER unit to anyone who is searching for a back-up power system.
Carolyn, thank you for your review! It's great to hear that despite initial concerns about noise, your KOHLER generator has become quieter over time and now provides the comfort and security you need during power outages. We're pleased to know that the unit functions properly and reliably, giving you peace of mind during storms and other causes of power failure. Thank you for recommending KOHLER to others searching for a backup power system.
Reviewed June 4, 2024
Our local installer (Ritzman) took care of ordering Kohler generator, installation and permits. The generator already had a little half hour outage that was seamless. The machine looks very well built and came highly recommended. Maintenance is minimal and the weekly self test is scheduled at a time to least bother anyone within earshot of noise. But honestly the noise isn’t bad and test runs short time v.
William, thank you for your review! It's fantastic to hear that Ritzman took care of everything for you, from ordering your KOHLER generator to installation and permits. We're glad to hear that the generator performed seamlessly during a recent outage and that it came highly recommended. Our generators are built to last, and we're pleased to hear that maintenance is minimal and the weekly self-test is scheduled to minimize disruption. Thank you for sharing your positive experience, and if you ever have any questions or need assistance, please don't hesitate to reach out.
Reviewed May 27, 2024
Installation was difficult and painful with the distributor I bought from. Initially I was told delivery would be 2 weeks from order and install would be 2-3 days. The whole nightmare took 6 months and the distributor was here 15+ times. Lots of phone calls, messages and I had to work my schedule around the more than 15 times he was on site. The engine was finally started March 23, although project was not complete. By May of 23 details of the OnCue were not final but I couldn't deal with any more appointments with the whole thing. I finally gave the distributer the last payment and said we're done. Since January 2024 I have reached out to another distributor to schedule annual maintenance. As of yet, it has not been scheduled and is now overdue. I'd say your distributor network needs some work.
Patrice, we deeply regret to hear about the challenges you faced with the installation and service of your Kohler generator. Your experience falls short of the standard we strive to uphold, and we sincerely apologize for the inconvenience and frustration caused.
We appreciate your feedback regarding our distributor network and will use it to make necessary improvements. It’s important to us that our customers receive timely and efficient service.
Regarding your annual maintenance, we would like to assist in connecting you with a reliable distributor to ensure your generator is properly serviced. Please reach out to us at 800-544-2444 so we can assist you.
Thank you for your patience and for bringing this to our attention.
Reviewed May 12, 2024
The planned outage lasted four and one half hours, and the backup worked as expected. This was the only outage to date. Many outages before I purchased the Kohler backup. Looking for more outages to come. No more nights of getting up and starting a manual backup, or going on vacation wondering if everything is safe.
Ronald, thank you for your review. It's fantastic to hear that your KOHLER backup generator performed as expected during the planned outage, providing you with uninterrupted power when you needed it most. We understand the peace of mind that comes from knowing your home is protected during power outages, especially after experiencing multiple outages before installing your KOHLER generator.
We're thrilled to have been able to provide you with the convenience and security you deserve. Thank you for choosing KOHLER!
Reviewed May 12, 2024
The Kohler Generator is a lot noisier than I expected. If there could be some more sound dampening, that would be great. I also couldn't find a way to reset the amount of time on the generator since my service. I know that they want me to have it serviced by a certified technician, but I serviced it myself. But I was satisfied with its price.
Joe, thank you for your review. We appreciate your feedback regarding the noise level of your Kohler Generator. We understand that noise can be a concern, and we're continuously working to improve our products, including exploring options for sound dampening.
Regarding the reset of the service interval, we typically recommend having your generator serviced by your local KOHLER generators dealer to ensure optimal performance and safety. However, we understand that some users may prefer to perform maintenance themselves.
If you have any further questions or feedback, please don't hesitate to reach out. We're here to assist you and ensure that your experience with Kohler meets your expectations. Thank you for choosing Kohler!
Reviewed May 12, 2024
I've had the Kohler generator installed for over a year, and it works like a champ. We had to use it once for about half an hour or so, then another time for a couple of minutes. However, we had a lot of problems in the beginning. My electrician installed the generator and it was set up to go off every Monday at 10:30 in the morning, but it would not turn on. I had the installer as well as the plumber come back many times. Over and over, they tried all different things. They practically reinstalled all the inside of the generator. Finally, they replaced the generator with a new Kohler generator and it was fine.
Dottie, thank you for taking the time to review us! We're glad to hear that your Kohler generator has been working like a champ for you over the past year, providing reliable power when needed. However, we're sorry to hear about the challenges you faced initially with the installation and operation of your generator.
It's unfortunate that you experienced difficulties with the setup, and we apologize for any inconvenience this may have caused. We appreciate your patience as our team worked to troubleshoot and resolve the issues you encountered.
We're pleased to hear that ultimately, replacing the generator with a new Kohler unit resolved the issues, and we're grateful for your continued trust in our products. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to ensure that your Kohler generator continues to meet your needs reliably. Thank you for choosing Kohler!
Reviewed May 12, 2024
I'm very satisfied with the generator. It kicks on every Sunday at a certain time, runs for an allotted time, and kicks off. I've had the power go off a couple of times, and it would kick in. As soon as the power would come back on, it would kick off. When I first got the generator, I couldn't find out about a warranty so I called Kohler. There was a lady there that was working with me to get the extra warranty, but we got disconnected and she never called me back.
Billie, thank you for taking the time to review us. We're thrilled to hear that you're very satisfied with your KOHLER generator and that it's been performing reliably during both scheduled exercises and actual power outages. Providing you with peace of mind and uninterrupted power is our top priority, and we're glad to hear that your generator has met your expectations in this regard.
We apologize for any inconvenience you experienced when trying to inquire about the warranty. It's important to us that our customers have access to all the information they need, including warranty options, and we regret any miscommunication or lack of follow-up on our part.
If you still require assistance with obtaining the extra warranty or have any other questions or concerns, please don't hesitate to reach out to us again at 1-800-544-2444 or or generator.feedback@kohler.com.
Reviewed May 12, 2024
Kohler's price was competitive with all the others I looked at, and my experience was straightforward and simple. Having a generator gives us the reassurance that we're gonna have power, because our water is well water, so when we lose power, we lose lose water and power.
Brock, thank you for taking the time to review us. We're glad to hear that you found Kohler's pricing competitive and that your experience was straightforward and simple. Providing transparent and hassle-free service is important to us, and we're pleased to have met your expectations in this regard.
Having a generator is indeed essential when you rely on well water, as it ensures you have both water and power during outages. We're proud to provide reliable backup power solutions that offer you the reassurance and peace of mind you need, especially during unexpected disruptions.
Reviewed May 12, 2024
Our KOHLER generator worked seamlessly. We lost power and it kicked right on. I barely even noticed that we lost power.
Pam, thank you for your review! We're delighted to hear that your Kohler generator seamlessly kicked in when you lost power, providing you with uninterrupted electricity without you even noticing the transition. That's exactly the kind of reliability and peace of mind we aim to deliver to our customers.
Reviewed May 11, 2024
I've used our Kohler generator multiple times and it's perfect. Our experience has been fine so far.
Dean, thank you for your review! It's great to hear that your experience with your KOHLER generator has been positive and that it's performed perfectly whenever you've needed it. We're dedicated to providing reliable backup power solutions, and we're thrilled to hear that your generator has met your expectations.
Reviewed May 9, 2024
The rep was top of the line. He told me the truth and did what he said. We got a full house generator that keeps everything running. For about seven seconds, you're in the dark, and then you're back in the light again and keep your freezers, refrigerator, and air conditioners going. We got three air conditioners and everything goes on like nothing happened. Our generator is a $37,000 unit and it's got a natural gas motor that you don't ever have to charge it up and fill it up. It just runs like a car engine. It runs as long as you need it to. It's pretty nice to have around. It's peace of mind.
David, thank you for taking the time to review us! It's wonderful to hear that you had such a positive experience with your Kohler generator and the representative who assisted you! We take pride in providing honest and reliable guidance to our customers, and we're glad to hear that you received top-notch service.
Having a full house generator that seamlessly keeps everything running during power outages is invaluable, especially for essential appliances like freezers, refrigerators, and air conditioners. It's reassuring to know that your generator kicks in quickly, restoring power within seconds and providing uninterrupted comfort for your home.
Thank you for trusting Kohler to provide you with dependable power and for sharing your positive experience.
Reviewed May 9, 2024
I am impressed with the Kohler's quality. We have two Kohlers now. We love it. I need to generate the whole house. I got a Kohler generator and we use it quite often. Everything was fine. The first time, when we received the Kohler, it had a bad motor in it. So, the company had to come and replace it. That took a little time because no one wanted the warranty, but Kohler came back and they told the company to come and do it. That process took about a month. The generator worked fine after they replaced the motor, but the motor seized up.
Someone needs to be accountable if it seizes up. The distributor didn't wanna replace it. So, DeBlois Electric, where I bought it from, called the distributor and said, “Hey, look, this motor seized. What do you want me to do? We bought it from you. We installed it. And it seized up.” It didn't even have 10 hours on it. They were complaining, “Oh, you guys didn't put oil in it.” But it had oil in it. It ran. It was defective, and nobody wanted to be accountable for it. That Kohler generator cost $15,000. So, that's a lot of money. We don't use it at all. It comes on once a week to exercise itself. So, if we count how many hours we've used it during the storm, we lost it for four days. So, with 24 hours of the day times four days, it ran constantly and everything was working fine. We had no issues.
Raphael, thank you for your feedback. We appreciate you being a loyal KOHLER generators customer, and we're truly sorry to hear about the challenges you've faced with your Kohler generator. Providing reliable and high-quality products is our top priority, and we regret any inconvenience this situation has caused you.
We want to assure you that we take accountability for the performance of our products seriously. We'll investigate this matter further to understand what happened and ensure that steps are taken to prevent similar incidents in the future. Your feedback is invaluable to us as we continuously strive to improve our products and services.
If there's anything we can do to assist you further or if you have any additional concerns, please don't hesitate to reach out. We're here to help and ensure that your experience with Kohler meets your expectations of quality and reliability.
Reviewed May 8, 2024
I haven't had to go through any storm with our generator, but so far, so good. We've had it serviced, and scheduling it was easy.
Julie, thank you for your review! It's fantastic to hear that your experience with your KOHLER generator has been smooth sailing so far! Regular servicing is key to ensuring that your generator remains in top-notch condition, and we're glad to hear that scheduling it has been a breeze for you.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help ensure that your generator continues to provide peace of mind and reliable power when you need it most!
Reviewed May 7, 2024
My Kohler generator had a problem, and they told me that the ones that came out during covid had a problem. This was one of the last ones that they had sold, and they stood behind it. They came out, took the thing apart, replaced a lot of parts in it and all the insides out of it, and there's been no problem since. The supervisor from Billings, Montana came up and helped supervise it, making sure it was all done right.
JC, thank you for your review. We're sorry to hear about the issue you encountered with your KOHLER generator, but we're glad to hear that our team was able to address it promptly and effectively. It's reassuring to know that our technicians went above and beyond to rectify the situation, taking the necessary steps to replace parts and ensure the proper functioning of your generator. Thank you for sharing your experience, and we appreciate your trust in KOHLER. If you ever have any further questions or concerns, please don't hesitate to reach out. We're here to ensure that your generator continues to operate reliably and efficiently.
Reviewed May 7, 2024
Decision to purchase and have Kohler installed after reviewing information with local contractor. Mid Missouri weather is so unpredictable, and the generator worked well. Also worked well when unexpected outage(s) with utilities work! Told one job would take 1 hour and it took 6. Stayed toasty warm and cost was not unreasonable to run.
Deb, we're thrilled to hear that you decided to choose KOHLER generators for your backup power needs. It's wonderful to know that your generator has performed well, especially during unexpected outages caused by unpredictable Mid Missouri weather.
Being able to rely on your generator for warmth and comfort during extended outages is invaluable, and we're pleased to hear that the cost to run it was reasonable for you.
Thank you for trusting Kohler to keep your home powered and comfortable, rain or shine. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to ensure that your generator continues to meet your needs and expectations!
Reviewed May 7, 2024
The waiting time on the 12RESV generators have been a little extended. Not sure why. Also, with Wells Fargo you could pay for the generators as you sold them. With needing to order at least 4 generators for free shipping, they need to be on one invoice and then you have to pay for them all at once. You do not have the option of paying as you sell.
Brenda, we appreciate your feedback regarding the waiting time for the 12RESV generators and the ordering process. We understand that extended waiting times can be inconvenient, and we apologize for any frustration this may have caused.
Regarding payment options, we're sorry to hear about the limitations you've encountered. We understand the importance of flexibility in payment arrangements, especially for businesses managing cash flow. We'll certainly take your feedback into consideration as we continue to improve our processes and services.
If you have any further questions or concerns, or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help ensure a smooth experience for you and your business.
Reviewed May 7, 2024
I live in a rural area and the power goes out a lot. I got a KOHLER generator. We had a power outage when the storm came through. It knocked down some of the lines. I used the generator for about two days. Overall, the generator did exactly what the instruction said it was gonna do and what the installer said it was gonna do. It's a lifesaver for me.
Hi Kenneth, thank you for your review. We are happy to hear your KOHLER backup generator has kept your family safe and comfortable during recent power outages. We hope you enjoy the peace of mind that comes with having a KOHLER generator for years to come.
Reviewed May 7, 2024
I had an oil leak. I came to find out, it was a seal on the engine itself. They came out and replaced that engine. The techs who came out were also very good and knowledgeable.
Steve, thank you for your review. We're sorry to hear about the oil leak issue you experienced with your generator, but we're glad to hear that our team was able to promptly identify the problem as a seal on the engine and replace it accordingly.Ensuring the reliability and performance of our generators is our top priority, and we're pleased to hear that our technicians provided excellent service and demonstrated their expertise during the replacement process.
If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to assist you and ensure that your generator continues to operate smoothly.
Reviewed May 7, 2024
The quality seems to be good. It was reasonable installation and cost. The generator went on once and everything worked fine. I like that I don't have to be there to turn it on. I'm very satisfied with it.
Ray, thank you for your review! It's wonderful to hear that you are enjoying your KOHLER generator. Our generators are built with reliability in mind, and we are thrilled that your KOHLER generator has kept you powered and connected when you need it the most.
Reviewed May 7, 2024
Kohler is the best value. It isn't the cheapest but it's more robust and stronger. Because of its efficiency, it works perfectly. Every Saturday morning it runs a 15-minute test. Sometimes I go out and look at my panel to make sure everything's running as expected and it's always been 100%. The dealer I worked with recommended some transfer switches on the air conditioners so that when all three units are on, it won't have a major drag on the generators. That was a small upcharge, but it's worth it. I paid for extra deal where they come in every six months and check it. They’ll change the oil so that keeps the warranty valid. The dealer is no longer in business, so I'm dealing with a different dealer. They're not quite as good but this other dealer is less than a mile from my house.
Kreig, thank you for your glowing review! We're thrilled to hear that you've found Kohler to be the best value for your needs, despite not being the cheapest option. We take pride in offering robust and reliable products that provide exceptional performance and efficiency.
It's fantastic to hear that your KOHLER generator runs flawlessly during its weekly test and that you've consistently experienced 100% functionality. Your proactive approach in checking the panel is commendable and ensures that everything is running smoothly.
We're glad to hear that your dealer recommended transfer switches for your air conditioners, ensuring that your generator operates efficiently even under heavy loads. Investing in this upgrade is indeed beneficial in maintaining the optimal performance of your generator.
Additionally, opting for the extra service package where the dealer performs maintenance every six months demonstrates your commitment to keeping your generator in top condition. Regular maintenance, including oil changes, not only ensures the validity of the warranty but also extends the lifespan of your generator.
While we understand that transitioning to a different dealer can be a concern, we're confident that the dealer near your home will provide you with the support and service you need. Should you encounter any issues or have any questions, please don't hesitate to reach out to us for assistance.
Thank you for choosing Kohler and for your continued loyalty. We're honored to be your generator provider of choice and look forward to serving you for many years to come.
Reviewed May 7, 2024
I've had a good experience with Kohler and their warranty. We've had some problems and they followed through well. However, I had a bad purchasing experience with the guy in Laurel, Montana who had bought the company from somebody else who had a good reputation. They didn't file my warranty and when there was a problem, they sent me bills. I had to call the company, and they sent me around talking to different people. But we got together with some other guys and TJ in Stevensville, Montana got it fixed. He's an excellent technician and he helped us get set up. We had another problem with another generator and they sent us a new one. We appreciated that very much. Kohler is the best for me. The generator comes on when we need it.
Jim, thank you for sharing your experience with us. We're glad to hear that overall, you've had a positive experience with KOHLER generators and our warranty service. However, we're truly sorry to learn about the challenges you faced during the purchasing process with one of our partners. We apologize for any inconvenience this may have caused, and will work to address any shortcomings in our dealer network to ensure a smoother experience for all customers.
We're delighted to hear that the other dealer was able to assist you in resolving the issue and getting you set up properly, and that we were able to promptly assist you when you experienced some other issues. Your satisfaction is our priority, and we're committed to ensuring that you can rely on your KOHLER generator whenever you need it.
Thank you for choosing Kohler, and for your loyalty and support. We look forward to continuing to serve you in the future.
Reviewed May 6, 2024
In 2023, I decided to get installation estimates for a standby generator. Internet searches indicated Kohler had better reviews for longevity. Some reviews described Kohler as a "light industrial grade" standby generator. I setup 3 estimate dates and 2 were fulfilled by Kohler dealers. The dealer estimate for Kohler's major competitor brand never showed up, but called me 3 weeks after my Kohler generator was installed. I had to tell him "I bought a Kohler!" I'm 75 years old now and I have to say, getting a Kohler generator installed was one of my best decisions. For over 22 years, I would drag the 5kw portable generator out of the storage shed when power was lost and try to get it started. No more of that agony!
In 2024, we lost power 3 times between January and April. The Kohler generator performed flawlessly. We used our electric stove, washing machine, electric clothes dryer, microwave, furnace, well pump, etc. The generator never hesitated under the load. I know several folks that purchased one of those heavily advertised standby generator brands that start with a "G". The units failed during their 1st power outage! Luckily, they had a warranty. However, after an incident like that, I would lose confidence in my investment.
My Kohler generator starts up and test runs for 20 minutes every other Monday at 1:00pm. And, I receive cell phone notices when the generator starts up for any reason. Plus, I can start it remotely with my smartphone using the OnCue Plus App. Since I have a high water table at my home, my basement sump pumps run constantly in the Spring and Fall. It's 1 more reason I need to rely on a standby generator. Thankfully, I have a Kohler standby generator that has not let me down yet.
Dennis, thank you so much for sharing your experience with us! We're thrilled to hear that your decision to install a KOHLER standby generator has been such a positive one, providing you with peace of mind and reliable power during outages.
It's great to know that the generator has performed flawlessly during power outages, effortlessly handling the load of your household appliances and ensuring your comfort and convenience. We truly appreciate your trust in Kohler and are honored to be a part of your home's backup power solution.
Reviewed May 6, 2024
We lost power in a storm in June 2023 and we're out for 2 weeks. I had to drive 200 miles to get a gasoline generator and chase gas around after that. We decided after that to get a whole home generator and leave that world behind. We don't regret it at all. We have had neighbors go dark and we are up and going.
Hi Kent, thank you for taking the time to share your experience with us. We are thrilled that your KOHLER generator has allowed you to stay in the comfort of your home during unexpected weather events and has kept you powered and connected when you need it the most. We hope you enjoy the peace of mind that comes with having a KOHLER generator for years to come.
Reviewed May 3, 2024
Fusco Electric Sold and Install My Natural Gas Generator. It is the best investment I made for my new home. I tell everyone to get one on my road the power goes out all the time. Now it switches on quickly and no downtime. John and his crew are the best. Dan
Hi Dan, thank you for your review! It's wonderful to hear that you are enjoying your KOHLER generator. Our generators are built with reliability in mind, and we are thrilled that your KOHLER generator has kept you powered and connected when you need it the most.
Reviewed May 2, 2024
When installed, unit would not start. Took a week for techs to come out and determine that the rear seal was leaking resulting in having to replace the whole rotor unit. Knocking sounds now coming from unit on like it is getting a false signal to try to start. Just does this occasion.
Dan, thank you for your feedback. We’re sincerely sorry for the inconvenience you have experienced, and we assure you we will use this information to improve our processes in the future. If your situation has not been resolved, please do not hesitate to contact our customer service team at 1-800-544-2444 or email generator.feedback@kohler.com. Thank you!
Reviewed May 2, 2024
The generator has needed to switch on and off a few times already for small outages so again I am very thankful to have made this purchase!
Ann, thank you so much for sharing your positive experience with us! We're thrilled to hear that you're happy with your KOHLER generator purchase and that our team has provided excellent support every step of the way, from your initial call to installation.
It's great to know that your generator has already proven its reliability during small outages, providing you with peace of mind and convenience when you need it most. Your satisfaction and comfort are our top priorities, and we're delighted that we could meet your expectations.
Reviewed May 2, 2024
My generator goes off-line every two or three weeks and really doesn’t give me a level of comfort that it’s going to work when needed. I’ve had the company that did the installation out multiple times and they have no idea what to do to remedy this problem. Very disappointing.
Arnold, thank you for your feedback. We're deeply sorry to hear about the recurring issues you've been experiencing with your generator. Your comfort and peace of mind are of utmost importance to us, and we would like to assist you in resolving these issues. Please contact our Customer Service team at 1-800-544-2444 or email us at generator.feedback@kohler.com. We look forward to assisting you.
Reviewed May 2, 2024
Had the generator installed by service professor. Within 1 year the generator would not run. They came back and replaced the whole thing. Said bolts had sheared off internally. We will see how the replacement goes. They had recommended your generator over the Generac that I had for over twenty years. Not happy so far.
Hi Bret, thank you for bringing this to our attention. We're truly sorry to hear about the issues you've encountered with the generator. It's certainly not the experience we aim to provide to our customers.
We appreciate your feedback regarding the replacement and are committed to ensuring that the replacement process goes smoothly for you. If you have any further questions or concerns, please don't hesitate to reach out to our Customer Service team at 1-800-544-2444 or email us at generator.feedback@kohler.com. Your satisfaction is important to us, and we're here to help in any way we can.
Reviewed May 2, 2024
I had two consecutive problems with my generator. Both the switch and generator needed repairs over 2 weeks. I was encouraged by the Kohler repairman to ask for a refund from Kohler since the warranty just ended. When I called Kohler customer service and discussed the issues, I was told by the repairman's wife that a Kohler customer service rep told her to, "Back your customer off." The repairman dropped us as customers, and I'm left with an unreliable product. The whole situation was not worth the purchase of the generator, which in total cost me approximately 15K to install with an underground propane tank.
Hi Anita, we are concerned to learn about your experience, as this does not meet the service standard we strive to provide our customers with. We would like to learn more about the issues you're experiencing. Please contact our Customer Service team by calling 1-800-544-2444 or emailing generator.feedback@kohler.com.
Reviewed May 2, 2024
We love our KOHLER generator. we have had zero issues with it. It has never failed to work seamlessly when it needs to. There are times when the power goes down and we don't realize it. Smith Power Systems did a great job installing it and maintaining it! It also has a clean and neat appearance.
Hi Brian, thank you for your review. We are so glad you had a positive installation experience with us. Our team strives to be informative, courteous, and efficient to give you the best customer service. We are thrilled that your new KOHLER generator has provided you with the peace of mind you deserve. Have a great day!
Reviewed May 2, 2024
Our firm installs several generators each year with a wide range of sizes. Our experience is the air-cooled generators give us a high degree of call backs and failures. We seldom have call back and failures on liquid cooled units either propane or diesel. We now try to avoid promoting air cooled generators.
Hi Brent, thank you for taking the time to share your experience with us. Our generators are built with reliability in mind so we appreciate your feedback on the air-cooled generators. If there’s anything we can do to improve your experience, please contact our customer service team at 1-800-544-2444 or email generator.feedback@kohler.com. Thank you!
Reviewed April 25, 2024
We had a 26RCA (26 kw) generator installed by Blue Star Gas out of Salem Oregon. It's quiet, and runs smoothly. The oncue App works well for remote monitoring. I've simulated 2 outages by turning off the utility supply and run up to 24kw of appliances. The transfer switch is fast enough that the our network router doesn't reboot when transferring back to utility power.
Skeeter, it's fantastic to hear about your positive experience with your Kohler 26RCA generator installed by Blue Star Gas! We're delighted that it's been running smoothly and quietly, providing reliable power when you need it most.
The OnCue App is a great tool for remote monitoring, allowing you to keep an eye on your generator's status and performance from anywhere. It's excellent to hear that it's been working well for you.
Thank you for choosing KOHLER generators and for sharing your positive feedback. If you ever have any questions or need assistance in the future, please don't hesitate to reach out.
Reviewed April 25, 2024
Very well informed, and professional help from sales to set up and service. Would highly recommend to anyone considering installing a generator. CF Industrial is a top leader in professionalism and product knowledge. Generac reps were all over the board and the closest was $5000 more and the rep did not earn our confidence.
David, we're thrilled to hear about your positive experience with our team. Providing well-informed, professional assistance from sales to setup and ongoing service is a top priority for us. We strive to ensure that every step of your generator journey is seamless and satisfactory.
Thank you for choosing KOHLER generators and for your recommendation. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Reviewed April 22, 2024
I called a company and they had an eight-month waiting list. It was at the time where there was a power outage. But Kohler had them available so I went with them. The rep I talked to was very knowledgeable and let me know anything I needed to know. I'm pretty happy with the generator. It comes on for its test every week and they come every May. They test it once a year and touch it up.
Debra, thank you for your review! We're glad to hear that you chose Kohler during a time when reliable power was crucial and that we were able to provide a timely solution for you. Our team works hard to ensure that our generators are readily available to meet the needs of our customers, especially during high-demand periods like power outages.
It's wonderful to hear that you found our representative knowledgeable and helpful. We strive to provide excellent customer service and guidance to ensure our customers have all the information they need.
Regular testing and annual maintenance are key to ensuring your generator remains in optimal condition and ready to perform when needed. We're pleased to hear that our scheduled maintenance services have been convenient and beneficial for you.
Thank you for choosing Kohler and for sharing your positive experience. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
Reviewed April 22, 2024
Quality is not expensive, it's priceless. I've been using that in my business. Stand behind what you got and do a good job at what you do. That's how I feel I have with Kohler. It also makes a difference who do you have to repair and, in time of need, to have somebody to call on. It seems we have somebody reliable in our area to do that for Kohler. The generator has more stainless steel inside the engine bay so I like it. When the battery went dead, they came out when I called them and replaced the battery.
Keith & Patty, thank you for your review! We couldn't agree more with your sentiment that quality is priceless. At Kohler, we take pride in delivering reliable and high-quality products that our customers can depend on when it matters most. We stand behind our products and are committed to providing exceptional service and support.
It's great to hear that you have a reliable service provider in your area for your Kohler generator needs. We strive to partner with knowledgeable and skilled professionals to ensure that our customers receive top-notch service, especially during critical times.
The use of stainless steel components in our generators reflects our commitment to durability and longevity, ensuring that your generator remains resilient against various environmental conditions.
We're pleased to hear that our team was able to promptly assist you with replacing the battery when needed. Thank you for choosing Kohler and for sharing your positive experience.
Reviewed April 22, 2024
The quote we got was right at the beginning of covid. It was 10,000 to 12,000. By the time I got around to it, it went up. It was 16,000. But it was like everything. Construction companies couldn't get lumber so lumber went skyrocketing. The availability was the reason and I understood it, so I paid it. I'm very satisfied with the Kohler generator. It works. The time it came on for half a day, it did everything it was supposed to do. I was supposed to go out and check it, but I wasn't exactly clear on how to check it. You have to check the oil after 24 hours of running, so you have to shut it down. But they had showed me when I got it. I also had called the office previously and asked which one as it's got three buttons. The rep knew right off the top of the head.
Judy, thank you for your review! We appreciate your understanding regarding the price increase due to the challenges faced during the early stages of the COVID-19 pandemic, such as supply chain disruptions affecting material costs. We strive to provide transparent and competitive pricing while maintaining the quality and reliability that Kohler is known for.
It's fantastic to hear that you're satisfied with your Kohler generator and that it performed as expected during the extended power outage. Our generators are designed to operate seamlessly when you need them, providing you with peace of mind.
Regarding the maintenance and operation, it's important to follow the manufacturer's guidelines, including checking the oil after 24 hours of continuous operation. We're glad to hear that our team was able to assist you with your questions and guide you through the process when needed.
Thank you for choosing Kohler and for sharing your positive experience.
Reviewed April 22, 2024
I've had nothing but good feedback for Kohler. They do a full annual maintenance, then they come six months later for a quick one. I've only used the generator once and it automatically kicked in in less than 30 seconds. Having the the generator gives me peace of mind.
Kristi, thank you for sharing your feedback and for choosing KOHLER generators to provide you with reliable backup power. We're thrilled to hear that you've had such a positive experience with your KOHLER generator and our maintenance services! Your peace of mind is our top priority, and we're glad to know that your generator performed flawlessly when you needed it.
Reviewed April 21, 2024
Our KOHLER Generator runs very well. A few times we've had a brief outage, the thing went on. I am not a technical person. I'm very happy with it. Once a year, this other service company that came to my buddy's rescue, comes and does the service. And everybody's happy. It's not cheap to do the service. I usually have a senior discount. Didn't work in this case until we had a couple of brief outages, only for a couple of minutes. One time, it was 20 minutes. All my neighbors were very mad at me because I was the only bright light on the block. I would recommend KOHLER highly.
Richard, thank you for choosing KOHLER generators and for taking the time to share your experience with us! We're delighted to hear that your KOHLER Generator has been performing well and providing you with reliable power during outages! Your satisfaction and peace of mind are important to us, and we appreciate your recommendation.
Reviewed April 20, 2024
Everything's working great with our Kohler generator.
James, thank you for your review! We're thrilled that your Kohler generator is working great and providing you with reliable power when you need it. Thank you for choosing Kohler for your backup power needs.
Reviewed April 16, 2024
We live in the mountains in far northern California. Power outages due to weather and wildfires are a thing here. Two years ago, we worked with Blue Star Propane to purchase and install a Kohler 20kW whole house generator. We are thrilled with the quality and performance of the generator. It has gotten us through several outages, including one that lasted 4 days because of a wildfire that burned down power lines. Thank you Kohler!
Hi Diana, thank you for taking the time to share your experience with us. We are delighted to hear that you are satisfied with the quality and performance of your KOHLER generator. Our generators are built with reliability in mind, and we are thrilled that your KOHLER generator has kept you powered and connected when you need it the most. Thank you for choosing KOHLER generators!
Reviewed April 12, 2024
My generator won’t start. Factory defective wiring. My generator is a $20,000 paperweight. ** I have had three factory authorized electricians out to get it started. The electrical wiring won’t energize the solenoid. They get it started by jiggling wires and then leave. The wiring connector is a cheap rubber. Push pin plug runs great when electricians get started but won’t start without electrician's jiggling wires. Worthless.
Hi Virgil, we apologize that you have had this experience, and we will try to assist you. Please contact our Customer Service team with information about your situation at 1-800-544-2444 or generator.feedback@kohler.com. We look forward to hearing from you. Thank you!
Reviewed April 11, 2024
Great job on install and sizing on generator. Clean area after install. Schedule was good. Randazzo did a great job on cost evaluation and follow up. All gas upgrades and mechanicals were good. Permit process was fine. City gov't. on granting the pass/fail was slow and they were confused on the task at hand.
Hi Chris, thank you for your review. We are so glad you had a positive sales and installation experience with us. Our team strives to be informative, courteous, and efficient to give you the best customer service. Thank you for choosing KOHLER generators!
Reviewed April 11, 2024
This is my second KOHLER generator we have purchased. The first is still running in upstate NY. Our current generator is in Lumberton, NC, it has already provided with back up power. I would recommend a Kohler to anyone, if a Kohler was not available I would recommend a Cummins,.
Hi Timothy, thank you for your review! It's wonderful to hear that you are enjoying your KOHLER generator. Our generators are built with reliability in mind, and we are thrilled that your KOHLER generator has kept you powered and connected when you need it the most.
Reviewed April 10, 2024
The generator has been operational since July 2024.The generator has started and supplied power flawlessly when needed and has run for over 2 hours at a time on at least 3 occasions. Very nice to let the generator do its thing automatically. I wish we had installed one years ago since it works so well.
Wayne, thank you for taking the time to review us! We are thrilled to hear that your KOHLER generator supplied your home with electricity during the outages. We hope you enjoy the peace of mind that comes with having a KOHLER generator for years to come!
Reviewed April 10, 2024
Generator is testing weekly and appears to be functioning well. We haven't had an actual power outage to see how it does in a real situation; however, I'm confident it will perform well. We did have to change to the testing mode to "full power" as the "Eco" mode would result in the motor sputtering and chocking itself out.
Hi Thomas, thank you for your review. We are thrilled that your KOHLER generator has provided you with the peace of mind you deserve. We encourage you to contact your Kohler authorized dealer with any questions about your generator. They would be happy to assist you. Once again, thank you for taking the time to share your experience with us. Have a nice day!
Reviewed April 10, 2024
Power On filed Chapter 11 not long after the gen was installed, which explains why I was never able to contact them by phone. The gen password was never provided to setup OnCuer. I got instruction on how to find it, but am unable to safely go to the gen due to its location. A new company, Capital Power Systems, LLC, has serviced the one year checkup and I was told that they would provide me with the password, never happened. However, they wanted over $1,000 to set up a link for monitoring, I already have a hard-wire connection to the internet. Hindsight, makes me wish I had never signed up for your product because of poor/unreliable maintenance service.
Hi Terry, we apologize that you have had this experience, and we will try to assist you. Please contact our Customer Service team with information about your situation at 1-800-544-2444 or generator.feedback@kohler.com. We look forward to hearing from you. Thank you!
Reviewed April 9, 2024
Installed June 2023. I bought property Sept. 2023. Installer (Bush Electric) refused to provide any information about the generator located at ** unless I paid him $100 for a service call. I know nothing about the generator. I am 73, windowed and hoping the generator will work if I need it.
Hi Vicki, we are concerned to learn about your experience with one of our local partners, as this is not our usual service. Please contact our Customer Service team by calling 1-800-544-2444 or emailing generator.feedback@kohler.com. We look forward to hearing from you.
Reviewed April 9, 2024
I have a 20RESC home generator on propane. It was installed a little over 3 years ago. I recently had a problem with it not starting. Engine was turning over but it wasn't starting. It was determined that it was a regulator problem due I think to a design flaw. Feel free to call me if further information is needed. Replace regulator and is functioning correctly now.
Hi Vance, thank you for taking the time to share your experience with us. We apologize for the inconveniences you experienced, but we are delighted to hear that your situation has been resolved. If you have any further questions or concerns, we encourage you to call our Customer Service team at 1-800-544-2444. They would be happy to assist you further. Thank you.
Reviewed April 9, 2024
My opinion on the 20RES-A vs. the 20RES is that the reliability has suffered. Moving the trickle charger into the controller has increased our controller replacement tenfold. The board replacements are not only more frequent but also more expensive. I understand that other manufacturers are doing the same but the reliability of our 10-15 year old generators exceeds the reliability of our 7 year old generators.
Hi Travis, thank you for your review. Your feedback on the controllers is much appreciated, as our Kohler engineers are continuously improving the design of our generator to provide our customers with the best backup power experience. Thank you and have a great day.
Reviewed April 9, 2024
I replaced a 12kw KOHLER after 18 years of reliable service, with a new 20 kw Kohler to give extra capacity during power outages. The gen is quiet and works well. Install was by G and D Electric of Greenville Mi. When a storm or other power disruption occurs it is always comforting to see within seconds the power restored. Tom **
Hi Thomas, thank you for your review! It's wonderful to hear that you are enjoying your KOHLER generator. Our generators are built with reliability in mind, and we are thrilled that your KOHLER generator has kept you powered and connected when you need it the most.
Reviewed April 9, 2024
We purchased our Kohler 20KW Generator thru Woodlands Power Generation LLC. We don't have a Order Number. The unit is still louder than we anticipated and need to know that if we use a Zombiebox to reduce the operating noise, we won't void our 10-year Warranty (purchased). We recently had an overnight power failure that lasted throughout the night. By morning, our neighbors were not too pleased with the noise our generator created. We are looking at Zombiebox as an option but are concerned we will void our 10-year PURCHASED warranty (over $900).
Hi Travis, thank you for your feedback. We are disappointed to hear that you are dissatisfied with the noise level of your generator. Your feedback is much appreciated, as our Kohler engineers are continuously improving the design of our generator to provide our customers with the best backup power experience. If you have any further questions regarding your warranty, we recommend contacting your dealer. They would be happy to assist you. Thank you for choosing KOHLER generators.
Reviewed April 8, 2024
I have had the generator operational since October 2023. It has been doing unloaded cycles for 10 minutes every 2 weeks. The unit is well built. It is out in the open exposed to North Central Nebraska's weather. The local electrician sold me the unit and installed it. They forgot to allow for CAT 5 cable to be pulled out so it could be accessed by the transfer switch.. I really wanted this option.. Another company came and did the initial startup. Everything worked well there. No problems... It is a very well built unit and should last many years...
Hi Thomas, thank you for sharing your experience with us! We apologize for the inconveniences you experienced during installation, but we are glad that your KOHLER generator has provided you with the peace of mind you deserve. We hope you enjoy your KOHLER generator for years to come!
Reviewed April 8, 2024
I am satisfied with the purchase and performance of the KOHLER 20RCAL-200SELS 20KW unit purchased thru Power Equipment Direct on 4/21/2023. I did the install and commissioning myself (retired EE) so I was very unsatisfied to not be able to download or even purchase a copy of the Kohler Site Tech software. I have installed several larger commercial generators over the course of my career and feel you should make allowances for people who are capable of using it safely.
Hi Ted, thank you for your review. We are delighted to hear that your are satisfied with the performance of your generator. Your opinions mean a lot to us, and we appreciate your feedback on our software restrictions and will take this into account to improve our processes in the future. Once again, thank you for taking the time to share your experience with us. Have a nice day!
Reviewed April 8, 2024
The unit was installed professionally and we would rate the installer a 5+. However, we’ve had an issue from day 1 with the internet connection. Whenever the unit is connected to the router it causes issues with our internet. The installer has been out twice and checked the cables no issues found. I’ve given up and just keep it unplugged.
Hi Tom, thank you for your feedback. We are happy to hear that you had a positive installation experience. However, we understand and apologize for the inconveniences you are experiencing with OnCue Plus Generator Management System. Due to the volume of generators recently added to the system, our current system is struggling to handle the increased traffic. Our Smart Home Energy and software teams are working on a new cloud infrastructure system to be released in the coming months. We thank you for your patience as we transition to our new remote monitoring system, and we look forward to delivering an enhanced customer experience to you soon. Thank you for choosing KOHLER generators.
Reviewed April 8, 2024
Haven't used the generator during a power outage yet. I'm sure the quality of operation will be fine. Disappointed with the briefness and thoroughness of the walkthrough after the install. I'm still uncertain of some things related to the generator. Was assured by the sales rep it was one of the newest, quietest models. My neighbors Generac seems to be significantly quieter. When the generator exercises it seems to struggle to start up and get going. Overall, primarily disappointed in the noise level.
Terry, thank you so much for sharing your opinions; they mean so much to us. We are sorry to learn about your post-installation experience, as this is not our usual service. If you have any questions or concerns, please contact our Customer Service team by calling 1-800-544-2444 or emailing generator.feedback@kohler.com. Rest assured we will use this information to improve our processes in the future. Thank you again for your feedback, and we look forward to hearing from you soon.
Reviewed April 8, 2024
ELi Generator installed our new Kohler generator in January 2023. No issues with the generator installation. However, generator stopped working in November, just about 10 months after installation. ELi checked it, had to do some diagnostic work, reported to Kohler their findings, and Kohler sent them a brand new engine to swap out. I find it hard to believe that a generator engine, which has been used very little as we've had very few power outages, could go bad in less than a year after installation. Fortunately there were no out-of-pocket costs for me as the generator was still under warranty.
Hi Sam, thank you for sharing your experience with us. We apologize for the inconveniences you experienced, but we are glad to hear that one of our local partners was able to address the issues with the engine in a timely manner. If you have any further needs or concerns, please do not hesitate to reach out to us. Thank you for choosing KOHLER generators.
Reviewed April 8, 2024
Kohler Generators are so dependable and I’m a huge fan of the Kohler Command Pro engine …. that I view as practically bullet-proof as I have two in equipment that have lasted for decades. So, easy decision to draw upon kohler's almost 100 years of experience in generators and the most reliable engine made for my home use. We live in a very rural area and the grid is not always reliable… but our GenSet is. We’re never left in a bind. Awesome product that is the ultimate security blanket and provides much needed peace of mind.
Hi Thomas, thank you for your review! It's wonderful to hear that your KOHLER generator has provided you with the peace of mind you deserve, and we hope you enjoy your generator for years to come. Have a great day!
Reviewed April 8, 2024
My Koehler generator works as expected. It has been installed for one year. Bryce ** did an exceptional job within the limitations of the covid pandemic and the supply train issues. There were some communication issues in the beginning, however, those were resolved. We are satisfied with our selection of your product.
Hi James, thank you for your review. We are glad to hear that you had a positive experience with one of our local partners and that you are enjoying your KOHLER generator. We hope you enjoy the peace of mind that comes with having a KOHLER generator for years to come!
Reviewed April 8, 2024
I bought a Kohler 10/12RESV natural gas generator through my electrician, as part of a large rewiring and service upgrade at my house. Unfortunately, Kohler treats you like dirt if you do not buy through their dealer network. I had a gas leak from the start. Apparently there was a design flaw with a crucial part that should have been covered but Kohler was stonewalling me because they said they did not know if the installer (a certified and bonded gas fitter I used) did a proper job. After spending nearly $10k on a generator, I was not impressed. Thankfully, the person at the local Kohler distributor -- who does the service on Vancouver Island -- was great. He fought for me and Kohler covered it under warranty. The generator is working fine -- starts up every week for 20 min -- but I haven't had a power outage yet. My message to Kohler: don't sell me your expensive generator if you treat me like a second-class citizen.
Hi, Steven. We apologize for the inconveniences you experienced, but we are glad to hear that one of our local partners was able to address the issues with the gas leak in a timely manner. If you have any further needs or concerns, please do not hesitate to reach out to us. Thank you for choosing KOHLER generators.
Reviewed April 8, 2024
We been having trouble with it. The first time our electric went out it didn't work. The company been very helpful trying to fix it. I am not sure if it works at this time. Would not recommend this to anybody. The company I bought it from is not at fault. I think the equipment is inferior to generac. My friend has one with no issues. Hope this will work if there is a problem. Paid a lot of money for this unit.
Hi Steven, we apologize that you are experiencing issues with your generator. If your situation has not been resolved, or if you have any further questions or concerns, we encourage you to call our Customer Service team at 1-800-544-2444. They would be happy to assist you further. Thank you.
Reviewed April 8, 2024
We have looked for someone to change the oil on our generator, but we have not found anyone. This is very frustrating, the place we purchased the unit from is of no help as they told us they did not service them. So here we are with no one to service our unit! UNHAPPY CUSTOMERS!!!!
Hi James, we’re sorry to hear that this has been your experience. We recommend contacting another local Kohler authorized dealer for generator repair and maintenance assistance. To find one near you, please call 844-844-1732 or visit https://www.kohler.com/en/home-energy/home-generators/find-a-dealer. Thank you.
Reviewed April 8, 2024
Quality of product and experience with contractor installing the equipment. Accessible representatives from Kohler. The contractor was very knowledgeable and did a great job with installation. Follow-up maintenance within 6 months. The generator was briefly engaged during a power failure and worked very well. I would highly recommend this product to anyone.
Tim, thank you for taking the time to review us! We are thrilled to hear that you had a positive experience with one of our local partners and that your KOHLER generator supplied your home with electricity during the outage. Thank you for choosing KOHLER generators!
Reviewed April 5, 2024
We purchased a Kohler generator 5.5 years ago (one that would supply power to the entire house). At the time, we paid almost $10k for the unit and install. Since the unit was installed, it may have used it 10 times in 5.5 years (very limited), and we had the generator serviced every year since the install. A month ago, the generator would not turn over on its weekly scheduled start so we called a company out to see what the issue was. Come to find out two major mechanical parts are no longer working (costing an estimated $3000 to repair).
Of course, this all happens six months after the 5 year warranty. Again, keep in mind that we have only used the unit approximately 10 times in the last 5 years. Find yourself a better generator product, $13000 total in generator fees (not including the annual maintenance conducted) is a little excessive. We are very disappointed with the product. Generators are supposed to be providing insurance to the homeowner when power is lost. Not this brand.
Hi James, we are sorry to hear you are experiencing issues with your generator. We strive to delight our customers through our one level of quality standard for all products, and we would like to make things right. Please contact our Customer Service team at 1-800-544-2444 or email generator.feedback@kohler.com. We look forward to assisting you. Thank you!
Reviewed April 5, 2024
With the automatic transfer switch, the generator kicks right on within 30 seconds of the power being out. There isn't any disruption. Once the power comes back on, the generator shuts off automatically and you don't have to do anything except to reset a digital clock. You don't notice any loss of service other than that 30 seconds it takes for the generator to kick on. Also, when you put a surge on a Kohler, the voltage doesn't fluctuate like it does on a Generac.
Hi James, thank you for taking the time to share your experience with us! Our generators are built with reliability in mind, and we are thrilled to hear your KOHLER generator has kept you powered and connected without disruptions. We hope you enjoy the peace of mind that comes with having a KOHLER generator for years to come.
Reviewed April 4, 2024
I always like Kohler. Their products can be reliable. I use their generator all the time. We are off the grid and it's what charges our batteries when there's not enough solar power. This time of the year we don't get a lot of sunshine so it runs once a day for three hours. It's all done through a website through my inverter. So far, it's been excellent. We're running on our second year with it. We've had a couple of problems when it was first made. They left some some bolts loose but the folks we bought it from came and fixed it. If anybody talks about buying a generator, I always tell that they should look at Kohler. The quality of the build could have been better though.
Hi Robert, thank you for taking the time to share your experience with us! Our generators are built with reliability in mind, and we are delighted to hear that your KOHLER generator has kept you powered and connected when you need it the most. We appreciate your trust in the Kohler brand and we thank you for recommending us to others
Reviewed April 3, 2024
We had one outage for an hour and a half and my KOHLER generator kicked on. It did fine. If it's on the exercise cycle, the generator comes on and transfers in a split second. Doesn't even blink the lights. And if it's on an outage, it takes it a few seconds to recognize the outage, start and come up to speed and transfer. It's high quality. I'm familiar with the KOHLER engines and have been for years. And even though it's a small engine, it is great. The same quality holds over into the generator.
The only downside of any part of it is that the company that I contacted to come and do the initial startup in order to enforce the warranty, they offered to come back and service the generator, and they were coming from 90 miles away. So, they wanted almost $500 to service that generator, which is ridiculous. It takes a quarter and a half of oil. Other than that, I'm very happy with it. I recommended a friend of mine in Florida to get a KOHLER generator. She did and they will do the installation April 1st.
Hi Kirby, thank you for your review! It's wonderful to hear that you are enjoying your KOHLER generator. Our generators are built with reliability in mind, and we are thrilled that your KOHLER generator has kept you powered and connected when you need it the most.
Reviewed April 2, 2024
My KOHLER generator comes on every week to check itself, and after 12 months, you're supposed to do the once-a-year maintenance to change the oil and the air filter. It was on a Monday that it would check itself and I wanted to wait until it ran for 12 minutes, then as soon as it shut off, I wanted to drain the oil while it was hot. But it didn't come on and that was right after the time change in the fall. So, I waited for it to come on at 1 o'clock, but it still didn't come on at 1 o'clock. So, I called the guy that installed it for me and who I bought it from. He said he would walk me through the process to get it to start. But it wouldn't start and would just give an "Ur. Ur." Like it had a dead battery. He told me to come on over and that he'd give me a new battery for it. He also said that it was still under warranty. So, I went over, got another battery, and put it in. But it still wouldn't turn over.
So, I called him back and he came out. There was something wrong internally inside the engine, so he had to remove it, go get a new one, and put it in. But when he put it in, the battery was dead. So, he didn't know if it was going to run or not. I was out of town for a bit and when I came back, I tried to start it and it would just give me a little buzzing noise whenever I hit the start button. So, I called him back and this was three months later. The generator still has never run since he put it in there. He came out and changed the battery in it, then he started checking this and that. There was some kind of relay that went bad, so he had to come back another day, which was a Thursday. When he came back on Thursday afternoon, he put the relay in it and he finally got it to start. It's supposed to check itself every Sunday at 1 PM, so I'll know on Sunday at 1 o'clock if it's going to run or not.
Dave, thank you for your feedback. We’re sincerely sorry for the inconveniences you have experienced, and we assure you we will use this information to improve our processes in the future. If your situation has not been resolved, please do not hesitate to contact our customer service team at 1-800-544-2444 or email generator.feedback@kohler.com. Thank you.
Reviewed March 24, 2024
The Kohler Generator has been great. It does exactly what it's supposed to do. I've had no problems at all with it and it provides security. I would highly recommend it to anybody.
Hi Ann, we are delighted to hear that you are enjoying your KOHLER generator and that it has provided you with the peace of mind you deserve. Thank you for choosing KOHLER generators!
Reviewed March 24, 2024
The city street was being rebuilt and the power was turned off for six hours on a Sunday. So, the generator came on and protected the refrigerator and the garage door. Compared to Generac, the Kohler generator is loud and we’ve had some issue with maintaining it.
Hi Stephen, thank you for your feedback. We are thrilled to hear that your KOHLER generator supplied your home with electricity during the outage. However, we’re sorry to hear you’re experiencing issues with maintenance. We recommend contacting your local Kohler authorized dealer for generator repair and maintenance assistance. To find the one nearest you, please call 844-844-1732 or visit https://kohlerpower.com/en/residential/generators/dealer-locator/?src=sr. Thank you!
Reviewed March 24, 2024
Our KOHLER generator starts and runs every week for 20 minutes just to warm up and make sure everything is running right. The generator isn't that loud. I haven't had to use it for long term but it seems to work fine. It's good to me. The price was good.
Hi Maru, thank you for your review! We are delighted to hear that you are enjoying your KOHLER generator. Have a nice day!
KOHLER Generators Company Information
- Company Name:
- KOHLER Generators
- Website:
- www.kohlerhomeenergy.rehlko.com
