KB Home Reviews

I recently called KB Homes to advise them of my cracks. Today when I get home they came on my property and painted over the cracks and left paint in my driveway. Now denying they never came out and painted over the cracks in the stucco. KB Homes are liars and have unethical practices. This is against the law! Trespassing on my property. This is not the first time. The first time The director in my area had a fence installed on my property without my permission as well as did not cover my property all the way. Most of my property is on the other side of the fence as well as only put up 2 sides and left it unfinished. I would never recommend anyone purchase a KB Home!

Our experience with KB Home was quick and easy from the time of moving the actual home to the process of everything in between. I started happy and excited and everything ended up being more than I could imagine. When everything has been put together, it was an incredible feeling that I can actually call this a home. It's surreal.

Our overall experience with KB was a pleasant one and we are very happy in our new KB Home. Compliments to everyone involved in the building of our home, especially our construction superintendent Erik **!

It was a simple and easy experience with KB Home. They gave me peace of mind. It's a big step buying my house and they made sure I was always at ease at all times.

My experience with KB Home was very positive. I was worried about any bumps in the road but I was pleasantly surprised with how smooth the whole process was. Any questions or concerns that we had were answered or resolved within 24-48 hours and if they weren't able to be answered or resolved during that time frame they ensured we knew they were working on the answer.

Our home is built with quality workmanship and materials and it shows. All of the staff was very helpful and responsive and still are today. We are very satisfied and feel we made a great decision choosing to buy a KB Home.

I have looked at other new homes and was not impressed with the layout or workmanship. After looking around I found the home I wanted. I love the layout and am confident that it is built well. I get to enjoy my home instead of making changes to it. I have recommend KB to a few friends.

I had a good experience with KB Home. I'm so happy with my house. I told people that if they're looking to buy a house, go to KB Home because it's a good company.

My experience with KB Home was a pleasurable one from start to finish!!! I would recommend KB Home to anyone interested in building/purchasing a home in the area.

There's still a few things KB Home need to do because the sale and lending process had been terrible - it was exasperating. One part of KB should have to deal with our state than having to sit and wait for them to track some paperwork back and forth. That wasn't a very good experience. But the rest of our experience with them was good. Having to see what we wanted in the home was great once we did the walkthrough and spotted things that we picked. Overall, it was was great and exciting.

We are very happy with our experience through KB. We are really impressed with how much you take care of us even after we close. Keep up the good work!!!

KB Home has great people to work with. They were all friendly, helped me all the way through and answered any questions that I needed to be answered in a prompt manner. This is the first home that I had and it was a great experience.

We’re very satisfied with our whole experience in modeling a new home with KB Home. They have very responsive and knowledgeable staff. Plus, they take care of any of our needs with immediacy. It was a great experience.

The home reviewed was just lovely. That was the 2-Story home off of Foster Rd.

KB Home has a wonderful staff. If you are looking for a great home with lots of value KB Home is the place to go. I found out about KB from my nephew. His mother/father and mother-in-law all have KB Home. Now I have one. Next year my youngest daughter will be building with them. It's now a family affair. Thanks KB.

I had an awesome experience with KB Home, from beginning to end. This is not the first time I bought a house but this is the first time I enjoyed buying one. KB's outstanding and because of their integrity and honesty, I would recommend them to someone who wants to buy a home.

Great with room for improvement. We all can use it. If something needs replacement, replace it regardless. The customer paid for it. It's quality and satisfaction that counts at the very end.

KB Home is the only builder that has what we were looking for. We visited all the builders in Lake Nona and Narcoossee Corridor, Orlando, FL and KB Home from Gramercy Farms, St. Cloud, FL was the only community that fulfilled our needs for location, house price tag, and square feet. And of course, the KB Home representative and customer service representative make you feel at ease, provide response to all of your questions, and don't make you feel like they are behind your deal. Maribel ** has always been very helpful answering to our concerns and even help us measure the rooms in her model home 1899 so my wife and me could take the proper decision in the house size we are buying!

I had a great experience with KB Home. They followed through and gave more square footage than other home builders.

The whole process of home buying was really great. Everything ran smoothly. It was very informative and very helpful and I liked it. KB Home gives an awesome home buying experience.

KB Home gave me a peace of mind that I will have a new home before my newborn arrived and it did. The process was pretty much fast and KB Home Representatives were honest, patient, professional, and knowledgeable. I was overwhelmed with happiness of how quick and efficient of the process just to have a home with KB. It means a lot when I mention, I trust KB, I truly do. Thank you for such a wonderful and memorable experience. I love KB Home!

The overall home buying process with KB Home was easy to go through with special, warm, and friendly staff to guide us through. I’m very happy with the overall purchase and delivery of the home and would recommend them to others. It was a great experience.

Awesome experience! I talked to all my friends and they have always complained about having issues when they first bought their houses. This is my first home, and with KB Home, everything was so smooth and outstanding from the beginning until the last.

We were very pleased with the overall professionalism and timely delivery of the home purchase process by the KB Home team and their partners, HCM, and First American Title company. The sale contract was signed on Dec 2. The rate was locked on Dec 4. We closed on Dec 23. We moved on Dec 26. We were settled in by New Year's. The turnaround time was very impressive.

KB Home was very welcoming and respectful. If we had any questions they were on it and went out of their way to find out answers for us and we appreciated that. They were also professional and informative. Everyone was very on top of everything and the dates promised were followed through.

KB Home made sure that I get the best. They gave me options from things that I'm not currently in. I'm very pleased with their work and with their houses. It was a great experience.

We had never built a home, and we found a quick move in home with KB Home. We pursued, and were glad that we did. Their sales staff and their construction staff helped tremendously. They were informative, patient, and allowed us to make decisions without pushing us one way or the other. I would highly recommend KB home for your next home.

This is the way home buying should be. Every detail is thought out and thoroughly prepared. They have the right people in the right jobs to help you through the entire process. No one makes you feel pressured or unimportant. The design options are amazing and they put the buyer in control. We have had many bad situations with other builders and sellers and by far this was the best. We are so glad we chose a KB Home and would do it all over again.

The whole experience with KB Home was easier than I thought and their staff is wonderful. The home that I purchased is well-built, energy efficient and I love the area that I’m in.

We were extremely satisfied with the whole buying, planning and building experience with KB Home. The build and location and the quality of the home I picked, all of it brought a 100% satisfaction for us.

KB Home has exceeded our expectations. They are extremely friendly, made our transition as pleasant as possible. They also answered all concerns and made us feel welcome.

KB builds great homes and have great floor plans. My wife and I love our new home and hope to never leave!!

Everything from the start to the end of escrow was smooth and enjoyable. The house is exactly what we wanted, and it looks and feels like a home. We haven't had any issues or any damage. It was a very enjoyable experience.

KB Home offer very nice homes and it's hard for me to choose from one to another. Overall, everything was very good.

I had issues with KB Home but what really counts is how they respond to my issues. They did an excellent job responding to the majority of my issues and they have good quality people working for them. Overall, I had a stressful experience with KB Home, but it was worth it.

Allen, Nicole ** and Paul ** were very attentive and made our experience of purchasing a house quite pleasant. We would definitely recommend others to purchase a KB Home here because the homes are extremely well-built and staff are excellent to work with.

There were times my wife got frustrated but KB Home's rep responded professionally. She was not rude at all even when my wife sucker punched her a few times with worries and other things that may have bothered her. The rep responded within 24 hours. She was wonderful and made it a lot easier. Also, the money I'm paying for the house is really good. It's not too expensive.

My husband and I built a new home with KB Home and closed at the beginning of February 2015. Within 1 yr. my master shower floor pan cracked. The cracks could have occurred months ago. The cracks have a resemblance of short hair. I didn't realize they were cracks. I have never experienced a shower floor pan crack in my old house that was 10 years old. I have filed a claim with KB Home to have the floor pan replaced. As a homeowner, any areas of the shower that have cracks where water could cause damage is a major concern.

From the people who are selling the homes, all the way up to the builders, to the entire neighborhood, KB Home is a first class organization. We had an excellent experience with them. The process was easy, and everything was explained well. The home is very well built, and it’s the most energy efficient home I’ve ever had. I looked on my first electric bill and it’s a third of the cost of the last electric bill I had in the other home that I lived in.

My experience with KB Home was wonderful and I enjoyed every step of the process. The people are very committed to make the customers happy. KB Home has their best floor plans and the option for the upgrade in my experience.

KB Home has great price and value per square foot of home. For the square foot, the value and the price are on point. Quality of upgraded features is well done. It was a great experience to learn the ins and outs of being a first time home buyer. Seeing the house from the foundation all the way to the brick being placed, the step-by-step process, was great.

We are in the process of buying a home. The sales guy in Temple Texas so far has been a jewel. I texted him ALL day asking questions and within mins he always text back. I look forward to working with KB Home. My husband and I are becoming foster parents and wanted to build a home to make a great place to bring foster kids into. They face so much already, to be able to give them a nice, loving stable home to live in for 1 day, 1 year or 10. When I told Michael about this he lead us right to the Perfect home. My husband and I fell in love with it. We are still in the early stage but I will be doing updates as we move through this process.

I don't have a negative review since I started this process because all the staff involved are very concerned and very dedicated in helping us get our house. They all responded to all our questions and concerns on a timely manner and very professional.

Everybody is intimidated about the home-buying experience, but KB Home made it so easy. I'm happy with my experience with KB Home, the best decision I ever made.

KB homes was really nice and works hard with what they are meant to do. 1st time we walked up to KB homes over at Whitmore, we thought that we could possibly live here. But after speaking to your sales agent, we felt that we can live here. If that makes sense. We had most questions answered and felt like this was an easy process. We were as well really surprised on how fast the construction of the house was. Which was nice and seeing that we could move in as sooner as we thought it would.

Excellent experience! KB Home made what could be a very difficult process, a very well-organized and painless process. I would highly recommend KB to any new home buyers.

Excellent customer service. Both the sales and construction process were very pleasant because the people we coordinated with were in contact with us all the time to update us on different things. I could come by the house and look at the new updates. Warranty has been phenomenal. Everything that we bring up even after the 30 days has been working really well or has been taken care of quickly.

I went into this experience not really knowing what to expect. I did it all without an outside realtor or mortgage broker, but the staff at KB kept me informed and on task every step of the way. My family and I live in a wonderful home that we designed ourselves and was delivered on time by KB Homes. It's been a wonderful journey, one I highly recommend.

KB Home has great homes and is reasonably priced. They’re very customer service-oriented, knowledgeable and provided us with a good purchase experience.

The sales department is very knowledgeable and professional. The design studio offers many options and helped me decide on the best design for my home based on my style. And the construction process was quick but organized and careful.

I'm very satisfied with KB Home. It was a great experience, the home is lovely and the people are good to work with.

KB Home was always helpful when I had questions or concerns. They were always upfront and helpful with answers. Overall, I had a good experience with them.

KB has been really diligent with having a good communication with me and all aspects of the home building experience. They keep a positive rapport the entire time. They’re always willing to fix anything or make the customer happy and that’s important. They’ve been accommodating with everything that I’ve needed. They are friendly, professional and customer-minded.

I was in the marketing looking for a home. KB Home should have been my first stop but it was my last stop and I can say I truly found a beautiful home. My mortgage is where I want it to be and my home is my family's dream home. Love it.

Everybody in KB was great and professional. People answered my questions, pointing us to the right direction. If I had a question, I got pretty quick responses. And if somebody new to KB didn’t understand something, he would say, “I’m not sure about that.” He would find out and then give us a call back fairly quickly.

The staff was always professional and courteous and gave information when needed. KB Home's quality was excellent and they are the best we ever had. I would definitely recommend them. Outstanding KB experience!

Our experience with KB Home was an awesome experience. From the real estate person to the Mortgage lender, studio specialist down to the Title company was the best experience we have had. I would recommend KB home to anyone of our family and friends.

I had a good experience with KB Home. I'll always recommend anybody who wants to buy a home to go with them.

KB Home was everything that I hoped it would be. It was a good experience but definitely not perfect. It has areas where it can improve but I would still recommend it. The houses were well built and I had very friendly staff that helped me out here. But there still were other kinks that can be unkinked to make the process go more smoothly. In general, it was an interesting and fun experience.

Everything that KB Home did was perfectly tailored for my family and my budget. And the quality I got was outstanding and better than what I thought it was going to be. Everyone was very nice and friendly and really make you feel special. I would absolutely recommend them to anyone else whether it’s their first home or sixth or seventh since my whole experience with them is above and beyond.

KB Home built a very beautiful home. Everybody was so professional and they took us step-by-step. They’d let us know everything that was going on and if there was something wrong, they’d let us know right away. They gave us enough time to take care of any issues so everything was perfect.

Updated on 06/12/2019: I bought a new KB Home, that I had to move out of after only 7 months. 10 years now and KB Home refuses to honor their warranty. KB Home pays Consumer Affairs to submit THEIR reviews. Don't trust this company! This is your biggest purchase. May look great on the inside, but my home, along with THOUSANDS of others are lacking proper supports, water intrusion, mold, even a 9 year old girl died from the mold. I can't even sell my home due to the condition, triple for repairs vs what I paid. My joists are bad, water intrusion, everything cracked. I along with others were fortunate enough to get the media involved, to which the AG couldn't turn their back and found KB Home Guilty of Fraud & Deceptive practices. Wasn't just my home, or my complex, but throughout the state. BUYER BEWARE!

Awesome summarizes my experience with KB Home. It was very exciting to be able to put your house together and especially for me because I moved into my first brand new home.

Kathy has been wonderful to work with. I currently own my home and was trying to sell it, but had to take it off the market. She hasn't been pushy about getting it back on the market and getting a KB Home sold. She has given me all the information I need and checks in from time to time to see if there is anything she can do for me.

Being a first time home buyer, I am very pleased with the service and willingness to help that KB provided. The home turned out exactly as we dreamed!

KB Home is excessively professional and everything was kept to schedule so almost everything was on time. They say when something was going to get done and there was not a lot of lag times or things not getting done. They're a blessing.

KB Home did finally allow my fireplace change. With a stern warning that I would absolutely not be allowed any other changes. I'm glad they were accommodating this time but I'm still disappointed in their policy of having to make final decisions the day you decide to buy the house.

It’s a long, friendly, family experience from the minute you walk in the door and shake hands with the KB Home salesperson. I like how the homes are laid out. They’re arranged in a series where you’re thinking of the smallest to the largest. They offer quite a range of selections when you’re picking out colors or floorings, and whatever you want in your home seems to be available, and that’s nice. It was a pleasant experience. It wasn’t a push and shove, whether you’re just looking at new homes to get an idea of what’s out there, or you’re seriously considering buying. It wasn’t like the used car salesman that’s down your throat. On the contrary, it’s like visiting grandma.

My experience in working with the sales representative, the lender, and the superintendent, was excellent. They went through the extent of coming over to the house and doing walk-throughs with me while answering questions directly. The home is absolutely beautiful and I love it. I have friends of mine who came over and looked at everything and think it’s a beautiful home. Working with KB Home was a pleasant and exciting experience.

Time committed completeness and honesty from the sales rep and construction superintendent was the most satisfying experience of my home.

We are very happy with the whole experience of choosing a floor plan, picking the upgrades, and watching as our house was built. We got everything we wanted at a fair price and couldn't be happier.

KB Home provides excellent service. I was kind of afraid of buying a new home because I know it’d be a long process. But thanks to, once again them, everything seems to be less complicated.

My KB experience was a great one. Julie in the sales office was full of life and made the experience fun. It was great to watch my home be built throughout the whole process.

Me and my daughter were buying a home from KB, and at first we were off to a good start until they pushed back our closing date. We paid 350.00 for a inspector and they moved the date back 4 times asking for more and more papers that went back to February and we didn't start looking till March. They should just say no. Now my daughter doesn't have a Christmas and we have nowhere to live. I called and told them that, and they said "sorry we are having a Christmas party." REALLY? They claim that I never paid rent for my old home. How do I live there 8 months and NOT pay rent?? I'm not happy and now my Christmas is ruined. Thanks KB.

It was very comforting that the KB Home salesperson was very involved in the building process of my home. She did not just sell me a home but she ensured that during the process, it was being filled to my satisfaction. My home is beautiful, and I'll probably buy again from them.

We're happy that we went with KB Home. From day one when we first walked into a KB model home to when we were handed over the key, that was a great experience. From the materials being used to all the contractors working under the company, they were very professional. My wife visited the home every day and she never felt threatened by any of the contractors working during those times. They were all very courteous and they informed her of what they were doing. She was told, "If you have any questions, you know, let us know. We'll find an answer for you."

The whole process with KB Home went really well. I was very well informed of the choices and actions I was making. I visited a lot of companies and KB Home felt like a home to me. They are the best.

KB Home gave us the most for our money. We got more bang for the buck with the space and with the beautiful cabinets. They were willing to work with us and not misrepresent anything that sometimes we got from other places. And, the young man that was working there went out of his way and worked closely with Armando. We're living in a gated community in the cobblestone area and we got a lot of upgrades that made buying from KB Home worthwhile.

Buying a house from KB Home was very enjoyable. Everybody from KB Home is great, from going out there, explaining what was available, the lot, what kind of homes they were, to selecting the utility, the studio options to moving in, and living there. They've made me glad I did it. Everything's so convenient, new, shiny and working. I'm surprised how great it was. Someone who told me how good it was going to be, I wouldn't have believed them.

We're very happy with our choice with KB Home. They're awesome and overall a great experience for us. I would recommend them to one of my friends or family.

My husband and I signed a contract to purchase on a new build KB home back in March. We are new home buyers, and aware we would encounter bumps in the process of building a new home. However, our first experience has been a disappointment from the beginning to current time. We've been tossed around from sales person, we had total of 3. Our KB studio experience was a bad one. And we've been seeing very poor workmanship and no attention to detail in the build our home. They installed damaged cabinets, cracked interior doors, shoddy roof, the upgraded front door has a gouge, and the list goes on. We've brought it up to various people about our concerns but yet to see any improvements done. If we could go back, I would not buy from KB home and purchase a home from a better builder.

KB Home's staff has been professional, friendly and caring. They'd bend over backwards to make sure that I was as happy as possible. They're the best.

KB Home's studio and sales staff were excellent and that made my purchase a lot smoother. Although they need to work on the construction aspect of who's in charge of the property. Even though there were a few bumps, they still helped me get everything fixed or redone.

KB Home is a great company to work with and the support staff is really good, just find a separate lender. I had an overall pleasant experience with them.

Water damage, framing issues, broken pipes, mold exceeding state's safe levels, cracked foundation, broken windows, and the house hasn't even reached the first inspection point. There should be negative stars for this builder. I absolutely can't believe how bad our experience has been thus far. We have been under contract to have a house built in Canterbury Park in Pearland TX since July and construction is headed backwards at this point. Initially we were lied to by the sales consultant. She said it would be three weeks before we could buy a house because they were having issues with permitting all of the houses they had already sold with the city. Six weeks later we were finally able to sign a contract. The design center process was hectic but has so far been the best part of the experience.

KB Home has an outstanding customer service. I was so nervous because it was my first time buying a house so I didn't know what to expect, but the sales representative walked me through the whole process. He was very nice, cautious, and attentive to my questions even on his day offs.

My experience with KB Home was perfect. It was important for me because that was my home. Everything's fine. They're completely professional and everybody is friendly, too. I was happy to have dealt with them and happy still to be now part of KB Home. I even want the neighborhood. Even now, there is a construction going on in the house next door and it's not bothering me. I can see them doing construction from my window and it's perfectly good. They do not put dirt on my yard. I wish that if I want to get something and I’m going to need a company, that'd be KB Home all the time.

The quality of KB Home's product is great but the staff has not been as knowledgeable and up for it as I would have hoped for. I love my home but the experience wasn't great.

The option to customize a KB home is second to none. KB was the one company of many who stood out and above from the crowd.

My experience with KB Home is pretty good. I like my home now. The on-site staff was fairly knowledgeable and courteous. They're probably the best group of sales agents I've had the pleasure of dealing with as far as any business. Armando spent days when he wasn't at work, contacting me and calling me to make sure that I was okay. He's probably the key to my purchase.

It was a great home-buying experience with KB Home. Everything was completed in a timely manner.

KB Home is awesome. They have very friendly and knowledgeable staff. It was a great experience. If I ever need to buy a home again, I would definitely buy with KB.

I am so glad I choose to build my first house through KB Home. What you get for the price is unbeatable. The staff was amazing and always helpful. The only hiccup I had was with the Loan Officer, which the sales staff stepped up and corrected the issue. At no point during the building process did I have any anxiety about the house. Going through the Studio and picking out everything I wanted in my house was awesome. The house felt like home after the first step I took inside of it. Forget the headache of seeing house after house looking for what you want, just build it exactly the way you want it for the same price. It is so nice not having to worry about repairs and issues that come up when buying an older home. The Customer Care staff are even quick to fix any issues that come up with the house after you move in. I strongly recommend building through KB home.

KB sales have very bad response time and it seems like they couldn't care less if you bought their home or not. Dealing with their lender, home community mortgage was the worst part of our whole process and they are not in compliance with appraisal turnaround time and closing and they along with KB sales were unethical in withholding our appraisal back from us since it did not appraise at value when we were the ones who paid for the appraisal as buyers. KB should not have been given that information and the only reason they were is because they are affiliated with HCM. If we had gone through our own lender none of this would have been allowed. As a result they failed repeatedly to close on promised dates but yet did not feel the need to tell us it would be delayed until day of.

It was a good experience working with all the staff that KB Home has. However, my only concern are the upgrades that KB Home provides. Prices are outrageous. They have unfair upgrade pricing.

We had an issue about the timeline with KB Home, but overall, I love how they did the house, the building materials and technique for every single aspect. They have great quality and services. I would absolutely recommend them to my friends.

Our experience with Sharon ** at the Pinery West to purchase a house, was wonderful. It has been a long time since we've bought a house, and Sharon made the process very smooth. Always available to answer our questions and responded very promptly to emails. Thank you Sharon!

I cannot express how amazing my experience has been with my home so far. I have been living in it for coming on 3 months so far. Though I have had two small issues with the home, they have been resolved immediately! Tyler at KB Home was notified of the issues and had an action plan ready in less than a day every time! To note the issues, both involved the sliding door in which water was able to get into the home. They were resolved in less than 48 hours (other than cosmetics that took about 2 weeks).

KB home put us through hell while buying our home. We are qualified buyer with 20% down. We did not use their lender because the rates offered were not competitive and they refused to offer us incentives (something all our new neighbors received). They also led us right to the point of locking promising rates then falling out of touch for days, then conveniently offering only a higher rate (when the market interest rate had actually fallen). When I switched lenders they gave me a default letter, threatened me, manipulated escrow, refused to issue proper notice for a finish date but proceeded to threaten to charge me a daily fee if my close when past the homes finish date. They gave us all the courtesy of one weeks notice, which came in the form of emails to my lender, not an official letter which turns out they have a policy to send to buyers a month before.

There were a lot of unexpected incidents that occurred which made our experience a bit more stressful than it should be. We thought it would be a lot more smooth as far as buying and building a home. Probably in the future if we buy a home from KB Home, we're most likely not going to sell it anymore. Being a first time homeowner, you lack in a lot of the knowledge on how to completely build your dream home. I wish that we felt more important as a customer versus feeling that our opinions didn't really matter. Also, the consideration from other people was not taken seriously. Customer service needs improvement. On a positive note, the designing part was really great. The sales rep was also very helpful and nice in every way. He did the best of his ability to provide us with the best customer service that he can.

KB Home have cleared everything that's going on with our home and the staff are accessible to clarify all these processes. I can't ask for a better service than that. My overall experience with KB Home was great.

My wife and I are happy to be KB Home owners. It's my wife's first home and she's doing different things inside it. The sales people are very helpful. They'll fix and repair whatever is pointed out. They've done a good job.

The sales consultant from KB Home didn't get the specific items we asked in our initial order. But outside of that, everything else was an awesome experience.

I had a very good experience with KB Home's sales staff as well as the mortgage agency. They always look out for your best intentions and aren't pursuing anything to benefit themselves. In fact, they're actually benefitting the customer. Moreover, I had never met somebody like William. We love him and he made this experience very good for us. Overall, you basically get your money's worth and KB Home has a friendly staff who looks out for the customer's best interest.

From the minute that I walked in the door, KB Home’s sales team tried to answer my questions, was very good and attentive. Matthew walked us through the houses, and the company provides excellent customer service. I’d recommend them to anyone.

KB Home was extremely professional. They delivered a beautiful product and we're completely in love with our home. You can't go better than that. They are highly recommended.

Built our first ever home in 2014. Loved all of our KB team during the buying process but now that our one year inspection came around I'm very displeased. We had a large crack in our garden tub. We were told it wasn't the foundation by the Flying Colors worker. Two months later the crack that took 3 days to fix is back. Took three phone calls to KB to get an appointment. Which the supposed "owner" of Flying Colors left a card on my door at 10:20 am... I was standing in my kitchen on the phone with my husband at this time. The "owner" stating I never answered the door.

The field staff from KB Home was excellent. They didn't try to pull any punches and told us straight what it's going to be like through the whole process. They've been in contact with us for the most part, although sometimes, I'd have to work to track somebody down like the lender. But they were on time with the build and they gave the home to us on the date that they said they would.

We had our bumps in the road with KB Home, but we got absolute beautiful finishes, quality houses, wonderful salespeople and a great team to work with. Now I'm home sweet home.

The house I got for this price was fantastic. It's a stylish house at a very cheap price and the house payment they quoted was within $1 of what I closed at.

We went down in April 2015 to look at KB Homes in Georgetown. We liked the model homes so much we decided to go look at land. Found a beautiful lot next to a water reservoir and backed up into private land. We loved it so we went back, wrote them a check, signed all the paperwork and we left. The next day we got a call saying someone else had put money down before us so we had to find another lot. Well we were a little upset but they were nice enough to open the lot next to the one we wanted even though technically it wasn't supposed to be. We then are told we have to get down to the design studio as soon as possible. Spending more than two hours going over every little thing is a lot to do especially all at once.

KB Home is a great company. They do everything they promise. They were very nice to me and I had a wonderful experience.

I have had a great home buying experience with KB Home at Pearl Creek community in Henderson, Nevada. My salesperson Jeffery ** has been great! Any questions I have, he is quick to answer. He has been very welcoming to my home buying experience.

I would recommend KB Home, but beware not to use Home Community Mortgage as a lender and Alamo Title as the title company. My wife had a horrible experience with Home Community Mortgage that resulted in a delay in closing due to lack of communication. As for Alamo, it was not the joyful closing moment that we pictured due to the rude staff. But overall, we love our new home.

Everybody in KB Home was great. They explained everything to me and made sure that I understood, they went above and beyond. They’re an excellent company and builder. It was a very good experience with them.

We bought a KB home and prior to closing we hired an inspector who found 22 pages of problems. We went ahead and closed. Bad mistake on my part. We thought it would be corrected by now. Window screens wrong size, downstairs bathroom fan not working, keys don't work in lock. We ask for help but get brushed aside with a smile. We even paid almost $8000 to get the floor done and they did not do the closet. We inquired about this but got blew off. Everybody blames each other in the company e.g. sales blames the project manager vice versa. Is there any recourse?

If you're going to buy KB Home, make sure to mentally prepare for some stressful times or situations. But that's not only with KB, but all home buying. But in the end, we're pretty satisfied with the end product in the house that we selected. Now that we moved in, we can finally relax and enjoy it. It was worth the hassle.

We moved out here a year ago from Illinois to retire and are renting at this time. We starting looking around the area and found this location (Maricopa). Greg ** was very honest and also was very knowable about what our needs were. He took the time to answer our questions and also provided advice and took the time with us. We also were impressed with the construction of your homes. (We looked at several builders in the area) We are now in the process of trying to get a loan so that we can purchase a home with you. You may also contact me direct if you have any questions.

It was a great home buying experience with KB Home. The people in charge of construction were very proactive in keeping me in the loop and making sure I understood what was going on. It was a level of comfort that they provided throughout the entire process.

The construction manager of KB Home was reliable as I was kept up-to-date on every process that my house was going through. He was always available when I had questions, comments or concerns, and would address them as quickly as he could. He would either come to the house to have an actual look at whatever I was concerned about or check when he has the time, then get back to me to inform me when he’s gotten something fixed. The knowledgeable staff made the whole thing an easy process.

I'm satisfied with KB Home, but they should be more selective of the people who are building the homes. As a buyer, you should be aware and be more involved in the process of the construction to make sure that when you take possession of the property it is done correctly so the purchaser doesn't have to keep fixing things that should have been done correctly. I was not present during the construction of the house because I was out of state.

I'm very happy with the great quality and workmanship to the final result. Yet, their partnered financing is a joke and it brings KB's name down.

KB Home is a good company to work with and they met my needs as a customer. The house turned out good and I’m very happy to be in it. I'm surely a satisfied customer.

The experience with KB Homes was enlightening for first time home buyers. We liked the hands on experience and attention that we got from Tommy, the construction foreman. Mandy at Supreme Lending was incredible too. I would definitely recommend them to anybody. It was the best part of the experience. I'd recommend KB for first time home buyer.

I'm very pleased with my experiences with KB Homes. They were really quick to respond to any warranty problems. Keep Up The Good Work!!!

I just wanted everyone know how happy I am with my KB home. The experience was awesome and my superintendent Ryan was awesome. He knew everything there was to know about construction and kept my mind at ease throughout my buying process. Thanks KB!!!

DO NOT buy a KB home. Our home is full of defects which KB refused to fix so we joined a group lawsuit as did a huge percentage of owners of these poorly built homes. Not sure about other states, but in "consumer friendly" California, the law is completely on the side of the builder to the point it is corrupt. First, KB was allowed to drag out the mediation process. We purchased our home 10 years ago and have had water coming up through the slab from the beginning. We went to mediation along with other owners and apparently KB is able to ignore anything the mediator says too, even though he is recommending recovery for us. This after two crews of inspectors tore up our home to document the situation. Moreover, only the original owner is eligible to receive anything under mediation. We are original owners but over the course of 10 years, several original owners sold their homes and KB knows this.

This community is extremely nice and we love the Marlow House. Kelly one of the sales people is extremely helpful and is keeping us updated on the lots as they become available. We are on a list for a certain lot and she has been most helpful. Looking forward to the possibility of purchasing the lot and the house that we love. Being able to choose both is a real advantage.

My experience was a great. I worked with Julie ** and she made this a very fun experience from the beginning. We should be closing in a couple of days and can't wait. There were bumps here and there but Julie made any challenge that came painless. Ruth who was also in the office would help as she could. I recommend KB Home to anyone looking and believe Julie and Ruth are great at what they do...

This is our second KB home and we absolutely love it!!! Customer service is the best there is, not to mention their quality. The entire build and loan process was seamless and easy. We would do it all again! We have recommended KB to numerous friends who ended up buying and they're just as happy as we are. Thank you KB for our beautiful home and a dream come true...

From the start of our Home Purchasing experience it has been a Nightmare. When we went and looked at the model and spoke with Kristen in the office it took well over 5 hours just to do paperwork. There were Multiple times where Kristen had either lost paperwork that was previously signed and/or paperwork that was missing or wrong information.

I love my KB Home. It is very comfy & energy efficient. It was very well built and I feel safe raising my family in it. I cannot wait to purchase a newer one.

My husband and I love the experience we had in building our home with KB. Our sales counselor, Tabitha ** and building superintendent, Russ ** were absolutely the best team to work with! Thank you so much!

I purchased my KB home in Plumas Lake, CA in October 2008. I contacted the KB customer services on numerous occasions about the crack in the drywall in the ceiling, molding and mold in and around my home and the electrical problem. KB sent out someone who obviously did not repair the problem but instead pasted and painted the mold and the drywall. Now I'm coughing and congested daily, my ceiling sags, half the sockets and the light switches in the house doesn't work. My house is making me sick. I need some help getting out of this home.

I was very nervous about buying my first new home especially after reading some not so great comments about KB Home in other states. (Unfortunately, I could not find any reviews about them in my area.) Bruce worked to alleviate these fears first and after we bought the home Eric has been great with making sure they don't come back. We have been in our house for almost a year now and have had no regrets about buying it.

Having built many homes, this one has been the easiest to build with such a great team with KB Homes. From Victoria in Sales that contacted me every week with any concerns or questions during the whole building process was always reliable and my rock! Janna in the Design Center was exceptional during such hard decisions and made it so easy and fun! Ryan Supervisor of Construction was awesome. He was always available with many ways of communication during the entire process was superior! I recommend KB Homes and this team to anyone! I am enjoying my beautiful home and so happy I made this choice of builder!!

Bought home as vacation/rental home in 2006, not even 10 years now and my entire house is falling apart. I know that after a few year, a house settles (shift) to the foundation but this is ridiculous. My exterior foundation stucco/concrete is falling off over my garage. The concrete has a major crack and concrete is falling off. I just notice that every time I use my irrigation system water leaks in the house based on poor builders/contractors/materials. As some consumer noted how on earth does these houses pass inspection. They must use their friend who is an inspector because they don't want to deal with the repair, they just want to flip the houses fast. They don't take their time to build these house so they can last.

I am writing this letter as a humble note of appreciation for the outstanding customer service provided by Richard Customer Service Representative who graciously helped me with my air Conditioning malfunctioning during the month of August, 2015. I was facing the problem of leaking with my internal air conditioning box during the hottest time of the year. The ability to provide the resolution quickly exceeded my expectations. I really commend the prompt and professional service provided by Richard. I am really pleased with the knowledge and skills of Richard and truly respect his professionalism. Great service makes your customers feel that you care about developing a long-term relationship that means more than just making a sale. I would love to recommend KB Homes to anyone who needs a new and hassle-free home in the future.

What a wonderful and prompt experience we've had with the warranty person for our community. Tony ** was nothing short of a hero! Thank you a thousand times!

Thanks to all the team who made KB Home today. Be enjoying my new home. I want to especially thank Tim ** for all attentions. Your hospitality and advice were on time.

We are very pleased with our new KB Home in the new Oak Harbour development, Punta Gorda, FL. The process was very easy and John, our sale representative, was amazing. Dona was also very helpful throughout the process. Our house was delivered 30-days earlier than promised but the closing was delayed due issues with the VA appraisal process (no fault of KB Home). The home construction quality is great. We have no real issues to report. If I had to name any trouble along the way it would be support from KB Home after the sale.

We bought a model home from KB Home in June 2014 located in Fort Worth, Texas. We have encountered many issues following the purchase. It became obvious to us that we have been lied to, and lied to many times by the salespeople, the builder himself during the walkthrough at time of closing and after the sale. We have been sold an itemized bill of goods with every item priced as they were new, not a model home with additional features included at a set price. We overpaid for the house well over 20K after consulting with a handful of real estate agents. According to their research, no home has been sold at this price in this area, and no real estate agent is willing to sell it at the price we paid for. We are puzzled how KB came up with that price, and how their appraiser got away with it.

Sharon ** has been a complete joy to work with. She is a true asset to KB Home.

We had a great experience with KB Homes in Creekside Punta Gorda! Dona especially made this transition into our new home easy and fun! I would recommend KB Homes and this community! Great people to work with, great place to live!

Enjoyed the Built to Order process at the KB Home Studio.

I have been in my KB Home for almost 1 year and am beyond happy with my experience. My sales person, Sherry **, was beyond and helpful, and continues to go above and beyond to this day! She truly cares about her buyers and has been a blessing in helping me with my home purchase and any questions that arose before, during, and after construction. Sherry is a definite asset to KB Home and I wish she was still at Pearl Creek because she is a great person! Also, I need to give recognition to Superintendent, Rick **. He has been a godsend to this first time home buyer. He never hesitates to provide me with help and information regarding my new home and has made himself available whenever needed. He did an excellent job during my home walk through and is exceptional and keeping the neighborhood chaos to a minimum while other homes are being constructed.

We were contacted Monday night by the broker, and we were offered to have our earnest money returned. We sent in the cancelation form Tuesday and the next thing you know KB called us to offer money to put toward our closing costs if we chose to move forward. They pulled through in the end and we are finally happy! So glad they did the right thing.

I am a two-time new KB Home owner. I bought my first house in 1998 and then my second in 2005. I recently had some issues with the garage door and explained my situation to Christian **, Dir. of Cust. Service. Bottom line is he helped me with my problem above and beyond expectations. I have encountered other examples of excellent service by KB Home in the past as well and this is the reason that if/when I buy a third new home I will have a bias towards buying another KB Home! Keep up the outstanding customer service KB Home; It really does matter!

My wife and I decided to build a new home. This is our fourth home we have owned but the first that we have built. After looking at a few different builders and their model homes we decided to go with KB Home. The contract and studio selection went fine and after permits came back the house started to go up. The build process was in my opinion not good. I think the project manager did the very best he could but he had to fix many issues along the way. The detail work to me was shady and should be better for a 230K home. We used KB Home's preferred lender Home Community Mortgage and it was a nightmare. They are very unorganized, they asked for my last year tax return at least three times. I don't know what the loan officer was doing with it but if she lost it, where did it go?

This was our first home buying experience and we enjoyed every minute! We've been in our house for several years now but are still happy with the floor plan, options selected and neighborhood location. As our family has started to grow we've begun looking for our next house and are considering another KB community!