KB Home

KB Homes was great. From the beginning, you can choose the layout, the land, the options/style of your home and then carefully walk through all the options for the inside (the fun part). they are patient and listen to your wants and needs. They do not rush you through the process, they truly make sure you are happy with the home before you close on the house. This is important because if you are building, you want a builder who cares about your home as much as they would for their own. Other companies built a home but did not allow for any changes.

Great experience buying a KB Home! The first day, I toured the models home and the ones that were ready to move in. I fell in love with a home on Adora Terrace. It was a dream come true. The best part was being close to the parents, 2 min drive from the new home. My agent Peggy ** with First Team Real Estate was able to get us a smoking deal, price reduction and solar included. She helped us buy our first home in Corona CA in 2014 and now Riverside CA 2023. We were so ecstatic about this.

Mortgage is the best on the market even the stress amount that comes with buying new home, but I'm so thrilled with my interest rate. Jason was honest and helped me out a lot.. The warranty staff (Barry and his team) great service and they would do everything to help you. On the other hand, if KB monitored the home and check on the houses after every process during construction, they would not deal with a lot of issues. I can't believe lights in the ceiling are not measured rights.. They aren't aligned, showers install were not properly finished but the warranty staff helped to resolve that.

When we first saw KB Homes Maurice was the first person that we had interacted with. He took us to our house and we had no idea we were going to buy that house. He ended up helping us through the process of getting our loan started and also was a good helping hand along the way. Our lender was not the greatest Jose **. He was always asking us for documents that we had already given him once or twice. And he was losing them. However Wilfredo came into the picture and he helped the scenario. He was very intuitive and always checking up on us.

We cannot say enough wonderful things about Amber ** and Chase **. As investor buyers, this is our third transaction with them both in a second KB Home community, and we literally followed Amber and Chase to Montalado! They are the kindest, most professional and hardworking sales reps at KB Home. We did run into an encounter with our mortgage lender closing their division, which required a change in lender a few weeks before closing. Both Amber and Chase were extremely courteous and helpful in facilitating a new appraisal order, and took on a completely white glove approach to work with our new lender to get everything in place for closing. Despite closing later than expected, they kept everyone fully informed, including KB management, escrow and lender, and worked as a team to get this done.

This company has a habit of giving an inch when you need a mile. If you don’t have leverage (a complaint, attention from a supervisor, etc.) they will just ignore you. They flat out lie repeatedly and then act extremely nice when they know they don’t have the upper hand. Extremely manipulative company at every department. From the sales department, to the building department, and down to warranty I have been harassed, lied to, been manipulated, and treated as though I am uneducated.

The builder's incentive is all smoke and mirrors. They use points to adjust the loan one way or the other. If you use it for closing expect to pay a high-interest rate, if you use it for a buy down, it just gets you to the normal interest rate you can get with any lender. I accepted an offer from the lender, told my family we got a house and started looking at gyms, grocery stores and furniture. Got a call back a few hours later and was told they made a mistake. What was their offer to fix it? Nothing! I then accepted a second offer, not a great offer, but I wanted the house. They told me the next day that they made another mistake. What was their offer to fix it? Nothing!

The sales staff were worse than the Alligators in the surrounding lakes. Insurance limits are set so high for Home Inspections that none carry those high limits making sure you will not get an inspection prior to sale. Other than that the people with warranty and construction have been golden.

Sales and loan originator were wonderful, so it started beautifully. Construction and build communication the worst I have ever experienced. Local rep was useless. Had to get VP level to turn things around finally.

The beginning of this process was stressful with the lottery drawings every 2 weeks. I lived out of state, and it was difficult not being closer. I wasn't able to see the progress of the build. And waiting 15 months from the time I signed my contract to completion was agony. But in the end, it was all worth it. I am very happy.