KB Home Reviews

Experience started with Gail ** who was horrible. Forgot to call us back a couple times, would give us wrong information. As the process progressed dealing with our loan processor Susan ** it got worse. She was rude, did not answer questions, she cost me a better interest rate. Did not tell us about lock rates and what we can do to lower our mortgage. As home was built dealing with Scott ** and Philip ** it was the saving grace of KB. They helped make the experience better for us. Also KB management (Nichole **) horrible! Did not help the situation with good customer service! Took 2 weeks to get an answer about final price of home, All while Susan hounding us to process the loan with no final price.

Great experience buying a KB Home! The first day, I toured the models home and the ones that were ready to move in. I fell in love with a home on Adora Terrace. It was a dream come true. The best part was being close to the parents, 2 min drive from the new home. My agent Peggy ** with First Team Real Estate was able to get us a smoking deal, price reduction and solar included. She helped us buy our first home in Corona CA in 2014 and now Riverside CA 2023. We were so ecstatic about this.

Mortgage is the best on the market even the stress amount that comes with buying new home, but I'm so thrilled with my interest rate. Jason was honest and helped me out a lot.. The warranty staff (Barry and his team) great service and they would do everything to help you. On the other hand, if KB monitored the home and check on the houses after every process during construction, they would not deal with a lot of issues. I can't believe lights in the ceiling are not measured rights.. They aren't aligned, showers install were not properly finished but the warranty staff helped to resolve that.

When we first saw KB Homes Maurice was the first person that we had interacted with. He took us to our house and we had no idea we were going to buy that house. He ended up helping us through the process of getting our loan started and also was a good helping hand along the way. Our lender was not the greatest Jose **. He was always asking us for documents that we had already given him once or twice. And he was losing them. However Wilfredo came into the picture and he helped the scenario. He was very intuitive and always checking up on us.

We cannot say enough wonderful things about Amber ** and Chase **. As investor buyers, this is our third transaction with them both in a second KB Home community, and we literally followed Amber and Chase to Montalado! They are the kindest, most professional and hardworking sales reps at KB Home. We did run into an encounter with our mortgage lender closing their division, which required a change in lender a few weeks before closing. Both Amber and Chase were extremely courteous and helpful in facilitating a new appraisal order, and took on a completely white glove approach to work with our new lender to get everything in place for closing. Despite closing later than expected, they kept everyone fully informed, including KB management, escrow and lender, and worked as a team to get this done.

KB Home buying policies are designed to trap you into a commitment. You have little information until you are locked into a sales contract with a non-refundable deposit. Had I seen the design studio prior to submitting the deposit, we would not have purchased a KB Home. The construction materials they use are sub-standard. There is little attention to detail in the design of the home. As an example, the air conditioning unit is placed right outside of the main bedroom window rather than between the two. Had it been placed two feet in either direction, this would not be an issue. In short I would caution people when purchasing a KB Home.

WE FEEL SO LUCKY TO HAVE WORKED WITH A GREAT KB HOME TEAM who looks after us! Thanks to Kelly, Jason, Reine, Cassie, Rick, Daniel, Rudy and Troy for making this latest new house purchase an easy and fun experience. We're now enjoying the luxury of living in a 1-level brand new house and it's such a big change since we used to live in either 3-level or 4-level homes in Northern CA. We're looking forward to enjoying our new community, meeting new neighbors and enjoying Menifee and its neighboring towns.

First and foremost, our home is beautiful and we love it. Spacious with great open concept. Sod preparation especially during a drought needs work but hopefully they will remedy that for future buyers.

Kb Home is an excellent company. I met it 4 years ago and I really liked it since it has affordable prices for families like mine, so this is my second purchase in three years and we have recommended it to several friends and family.

KB Home have been super helpful every step of the way and we always felt valued and included. Would definitely be comfortable buying another KB home in the future and recommending to friends and family.