KB Home Reviews

What is even more concerning is that my initial deposit is now being held, despite the fact that the outcome resulted from miscommunication and mishandling on your end. This situation has caused unnecessary stress and wasted time, and it reflects a serious lack of professionalism and transparency. I expect a prompt, detailed explanation for the decline and an immediate release of my deposit.

Our island is CROOKED, and they are refusing to fix it. There is a giant hole under our cabinet and they are refusing to fix it. We chose in-studio to have an outlet mounted at 60” for our tv, they did not do it, and are now refusing to change it. A brick has been missing off of the front of our house for two weeks, still not fixed. Garage door was broken, backyard sloped toward the house. GIANT HOLES IN OUR RAIN GUTTER THAT ARE STILL NOT FIXED TWO WEEKS AFTER NOTIFYING THEM. The worst part is I was led astray. We were on a time constraint to close and the customer service rep will assured me that if I signed off on the papers so that we could close on time that he would have everything fixed. I signed off and I regret it because now they are refusing everything. DO NOT TRUST THEM. DO NOT BUY THEIR HOUSES. I WOULD SELL THIS PIECE OF TRASH BACK TO THEM IF I COULD.

What truly set them apart was their dedication to having our home ready earlier than expected. This consideration allowed us to move out of our apartment on time and into our new home with ease. They went above and beyond to make sure everything was ready for us, which made the transition seamless. We are thrilled with our new home and couldn’t have done it without the amazing support from Kris, Novelle, and the team. Thank you so much for making our dream a reality! We highly recommend them to anyone looking to buy a home.

One of the most shocking parts was that I didn't even get a proper walkthrough from when we moved in till now which marks my one-year, so many issues had already piled up that should have been addressed from day one. Quality control was nonexistent, and l've had to deal with constant repairs, problems, and stress that should never happen with a brand-new home. I wouldn't wish this experience on anyone.

Buying a home is supposed to be exciting, but KB Home turned it into a nightmare. Please save yourself the headache, time, and money-choose a builder that actually values their customers and the quality of their homes. This is why a lawyer is in place. And I’m going to make sure all social media platform keeps hearing my story.

Now, onto the execution of the home construction. Sadly, I cannot provide as glowing of a review on the final product delivered. I came into the home approximately halfway through the build. Understanding that KB is not a “high end” home builder, there are many things that should have been done better throughout the home build process. Most of my dissatisfaction comes from basic framing and finish work. I have been in my home now for approximately 2.5 months and here are the most concerning issues that I have come across so far.

First, lets start with the “blue tape” walkthrough just prior to closing. Much of the exterior trim was not square, level or straight. Corners did not come together correctly and were filled with caulking. Excessive gaps were, and still are evident where siding goes around windows, corners etc. Moving to the entrance doors, the front door and the door in the garage entering the house did not fit properly. There were/are gaps where I can see light from the outside on the front door. The garage entrance door frame was not correct; the door did not latch securely. Additionally, the door frame shifted and is no longer square. Still waiting for that correction. Exterior window trim painting was sloppy, with paint on the vinyl window frame. The back concrete porch has overspray paint on it from painting interior pieces on it.

Moving inside, this is where most of my dissatisfaction lies. Let’s start with walls and corners. Throughout the home, there are many locations where walls do not appear to be straight, as evident by corners not coming together properly resulting in corners that are not “square” (90 deg). I have radius archways throughout the house and the radius corners in some locations are not properly rounded nor symmetric. Baseboard corners did not come together properly and thus filled with fillers. Door arches are not at a consistent height throughout the home. I have 2 doors side by side and they are visibly different in height at the top of the trim. There are several places throughout the home where they did not get proper paint coverage (mostly in corners).

Moving into the kitchen, there was no attention to detail regarding the tile backsplash installation. On corners where the edge of the tile is exposed, there were a few places that the cut edge of the tile was exposed rather than the finished edge of the tile. Cabinetry, there is damage to the face of one of the cabinet doors and I’ve been waiting for 2+ months for its replacement to be installed. One of the cabinets had an excessive gap between the cabinet and the wall. It was filled with caulking rather than correcting the issue. Cabinet door misalignment was evident and needed to be corrected.

Wall finish work, there are several places throughout the house where corrections were made after the application of the wall texture. These spots are evident as the texture does not properly match the initial texture. Ceiling, there is a spot in the center of the living room where the drywall seam did not align properly, and misalignment is evident causing a protrusion at the seam. Other finish work that needed corrected after moving in were things such as towel hangers in the lavatory’s were loose due to incorrect installation.

Other final touches were not as you would expect with a new build, such as dirty fingerprints on items such as lavatory exhaust trim etc. Doorknobs not properly tightened causing the door knob assembly to shift exposing white paint under the trim plate. There were several places on the base board trim where the wall texture material was on the trim and simply painted over rather than removing prior to painting. Garage drywall, this is not a finished and painted drywall garage however, there are several places that the drywall has damage and not corrected.

Cleaning before delivery. In the lavatory’s the protective tape residue on the sink drains was not removed and does not have a clean, chrome finish appearance. There were several places where dust and dirt were not properly cleaned as well as carpet fibers still on the floor from carpet fitting. My final impression of the overall product; The price point for the home was reasonable. Unfortunately, I feel as though the issues expressed above came from using lesser experienced tradesmen to keep costs down. I would’ve gladly paid a bit more for the home to ensure that these, attention to detail issues, would not have been an issue and to produce a product by a more qualified and experienced team of tradesmen.

The most concerning issue for me is that most of these issues should’ve been addressed and corrected with quality assurance inspections during the building process. These issues were either missed during phase inspections or simply left unaddressed hoping that the buyer doesn’t notice. This is unacceptable when delivering the biggest purchase of hard-working people chasing the American dream of home ownership.

The most concerning issue is the drainage. Both the front and back yards pool water, and the problem is consistent across the entire neighborhood. Standing water attracts birds and creates unsanitary conditions, and in the winter, the sidewalks become a dangerous sheet of ice. Customer service has been equally frustrating. Even within the one-year warranty period, repeated calls and messages go unanswered. Overall, this has been an awful experience. I hope anyone considering a KB Homes property is aware of these issues before making such an important investment.