KB HomeConsumerAffairs Accredited Brand
KB Home is one of the largest and most recognized homebuilding companies in the United States. Since its founding in 1957, the company has built more than half a million quality homes. KB Home's unique homebuilding approach lets each buyer customize their new home from lot location to floor plan and design features. As a leader in utilizing state-of-the-art sustainable building practices, all KB homes are highly energy efficient and meet strict ENERGY STAR® guidelines. This helps to lower monthly utility costs for homeowners, which the company demonstrates with its proprietary KB Home Energy Performance Guide® (EPG®). KB Home has been named an ENERGY STAR Partner of the Year Sustained Excellence Award winner for four straight years and a WaterSense® Partner of the Year for four consecutive years. A FORTUNE 1,000 company, Los Angeles-based KB Home was the first homebuilder listed on the New York Stock Exchange, and trades under the ticker symbol "KBH." For more information about KB Home's new home communities, call 888-KB-HOMES or visit www.kbhome.com.
We never thought we would be homeowners, We wandered into the Wedgewood Falls sales center and met this wonderful man - Bill **. Bill encouraged us to apply after speaking with his Loan Officer Charlotte **. Well we didn't have perfect credit and life's pitfalls kept happening. With such a fierce team behind us and encouraging us every step we finally closed and are proud owners of the most beautiful home on the block. Each and every member of the KB team was here for us and our champions along the way. We are forever grateful to these wonderful people and the support they gave us. Our construction crew were incredible.
What to say in order to convey our utter and complete satisfaction and love of our new home from initial design, which is great, and the ability to add things like a fourth bedroom, the third bathroom, the 300 sq foot covered patio, the rock exterior and the finished garage. We choose the larger baseboards as well as the bigger door casings. The value in changing all the interior door and the ability to choose our granite from a large selection at the design studio. We absolutely love our new home and highly recommend buying here to anyone interested in a life enhancement move. Come join us!
We had been looking at houses steadily for about 2 years. The minute we viewed this house we knew we wanted it and KB helped make that happen. Accepting our offer quickly, keeping in daily contact and helping ease all the stress of buying a new house made a huge difference for such a big transition. Our new house was ready and beautiful with the KB team here to support every move.
We have been trying to purchase a house since Oct 2017...retried again In Feb. 2018. We did everything we were told to do fixing our credit...lower our credit cards and still nothing. The only person that helped us was Alejandro ** from Las Misiones. We spoke to 2 loan people. Mr. **...I never heard from him again then we were talking to a Gloria **. We spoke to her 1 time. The rest never heard from her again. We would leave msg. and text and no reply back. Very bad experiences. Although the only person that replies back is Alejandro and I appreciate that but looks like we will be going elsewhere.
This company clearly doesn't care about their customers. They leave you high and dry when their subs use faulty products and you're forced to fend for yourself against contractors who don't care about making things right. I've reached out to my local KB office multiple times and am not getting any response about my fire sprinklers that have been proven to go off WITHOUT A FIRE, resulting in total devastation. A handful of my neighbors have had their entire homes flooded and destroyed, and now their homes have to be rebuilt.
NO ONE at KB is returning my messages or trying to help all of us in these homes built between roughly 2013-2015 which are affected. The sub KB used is grossly understaffed to deal with this issue so all contacts with that company have resulted in very lame conversations with zero answers about when our fire sprinklers will be replaced. The fire sprinkler manufacturer also will not allow any other contractors to do the replacement and will not provide replacement product for us to get this taken care of on our own. In the meantime, we just have to wait and hope our homes don't flood and destroy all of our belongings.
This company has less than zero interest in the customer. There are a few that are nice in terms of customer service, but they are hamstrung by a company policy that clearly believes in doing anything to save a buck. I have been lied to by employees (including management), they work with businesses who can't get anything done and they don't have any interest in taking responsibility for what they do. This is literally the worst experience you could have while buying a house and they have no interest in even communicating. Run screaming from this terrible company.
KB Home built defective houses all over the state of Florida. I own one. They refused to honor warranties for years. After the whole state contacted lawyers, politicians, FTC, they repaired them. MY REPAIRED HOUSE IS LEAKING LIKE A SIEVE. They fixed the house with only one coat of stucco when three are required. The windows are not installed correctly. The whole stucco system does not drain correctly and the house is leaking and full of mold. The Attorney General found them guilty of deceptive practices but that still did not get the houses fixed. I'm ruined financially. 70% of our neighborhood defaulted. There is even one wrongful death lawsuit for exposure to mold of a child. How does this company have a high rating when they used to have hundreds of complaints on your site? Shame on you Consumer Affairs. I'm a senior citizen, my husband is a disabled VET. Shame on you all!
Very satisfied and extremely happy with the purchase of our new custom built home. Our experience has been amazing from finish to end. We have never dealt with such professional, experienced and caring team members. Every one we had to deal with always was available and exceeded our expectations. We are so HAPPY we chose KB HOME and will recommend to others. If we had to choose all over again, it will definitely be KB HOME.
- 1,049,252 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
I was surprised to see my new house was completed professionally without any problem or issue. It was beautifully built and exceed our expectations. KB Home is doing a great job. Thanks so much for a nicely built house.
KB Homes are very affordable for me. As a first time home buyer I am very satisfied. I would buy my next home from KB. I'd like to service the staff. Overall a good company to work with as far as promptness and ability to get things done in a timely manner.
We received a home built with our personal style without the hassle of a do it yourself job. It was amazing to see the home in its different stages from field to lot, to block, then frame, walls and flooring. I am so pleased my family was able to get with KB and now have a home my family can grow into for years and years.
I am very happy with my experience with KB. My home is Beautiful. The building experience was great. I want to thank Nickie for reaching out to us at the model home. Me and my husband went to model home just to look and she made it happen. Thank you Nickie. Chandler thank you for always having the answers to our questions regarding the house and being available when we contacted you!
My KB home is poorly insulated. The heater keeps coming on all night but the upstairs is overly warm. There is a noticeable difference between the upstairs and ground level (4-5 degrees.) This causes the heater to overwork. The master bath is cold in the winter so we have to use the other bath. The heater is underpowered. The unit barely puts out any air and because of the insulation in the walls on the ground floor we have to shut the vents upstairs to help heat the ground floor. Even doing this the heater has to run all night. The heater has been repaired 6 times in the first 5 years. The repair company knows our house.
The electrical is another issue. The light switches are going out so often I have to keep spares on hand. I also have found a short in the wiring found in one bedroom and until I can afford to have the walls opened to repair it I have to shut down the circuit breaker. The lights in our kitchen started to go on and off. I tried replacing the bulbs but found out it's the socket. When they installed the linoleum they did not complete the installation under the refrigerator. They left it cut at an angle and not up to the wall. Every time we need to move the refrigerator it snags going in and out.
Every house I have seen sold around me the first thing I see come out is the bathtub. When they installed them they didn't put enough cement under them to support the bottom. They all have started to rust where the bottom flexes. I thought it was me weighing 250lb but I noticed that all of them had the same issue. The front door was shimmed poorly and is pulling out. Unfortunately we had a screen door installed by a company that makes it difficult to repair. The light fixtures in the bathrooms are poor quality and the chrome is rusted through. The exhaust fans in the bathroom failed too.
I have cracks above my doors upstairs where the foundation moved and my front door has to be pushed so hard to close and open. It's painful. You have to have two hands to open the door pull real hard with one and turn the key with the other or you will break the key off. The sliding door to the back was installed wrong and the locking mechanism broke. Fortunately for us I could repair it. The carpet and insulation are the cheapest I have ever see. Together the total thickness for the carpet and insulation are almost 1/2". I have more but you get the idea. It's no wonder that they have so many consumer complaints and lawsuits. There is no telling what will happen next.
Staff was very helpful, did not try to pressure into make a purchase. Build quality of homes and communities are excellent. Definitely would recommend builder to others, will be purchasing my home from builder. Could see the care and effort they put into constructing the homes and the available options.
New Build Copper Leaf village. The builders turn around a decent product but details are sloppy. I have a job which is very inflexible and the builder threatened me with fees when their shortcomings delayed our closing date. I had to do ridiculous things to meet their timelines for closing since supposedly they lose a lot of money per day, yet the company could care less about how they affected me. They blamed my lender, even though they messed up carpet, delayed closing and failed to account for the laws around an appraisal. Overall, I would not do this again. It is easier to buy a new home without the drama of a builder! I do not recommend this route unless you have a really flexible job and care less about customer service. The design center is okay, but pretty overpriced. Like I say, in the end, I would not recommend KB to friends, unfortunately.
We had a very pleasant experience. Our house was almost finished by the time we found it and were still able to add on a few things that we really wanted. Dawn answered every question I had and was knowledgeable about EVERYTHING. We couldn't have picked a better starter home I don't think and I'm so excited to see this community grow and flourish.
The plans of KB Home are very good with the open space and gorgeous high ceiling plus bay windows, making regular single family home look like luxury mansion. Excellent sales staff and customer service as well as warranty service. Buyers are fully satisfied and worry-free.
Our KB Home experience was absolutely great! Michelle and Tyler communicated with us throughout the whole process and kept us in the loop with everything! It was such a smooth process for us, which we really appreciated since we were first-time homebuyers. My husband and I would highly recommend KB Home to anyone looking for quality and care from start to finish.
Michelle at KB Homes has been phenomenal keeping us apprised of construction of the house at Alberhill Ranch. I get a call once a week from the superintendent to give me an update of my house. Hoping the house will be done end of February. So far KB Homes has been a pleasure to work with.
The KB sales office at Loma Mesa has been very helpful and professional throughout this process. The KB Home studio has excellent options and answered all my questions. The loan side has room for improvement, but my experience with purchasing my first home with KB has been splendid. I am excited to have my new home.
Ernesto has been a very awesome person trying to help my family get our first home. Soon enough our mortgage will go through and we will be enjoying our new house. We love the community. We have tried with other communities and no good results.
I am very satisfied with the price of the house, the house itself and the community. The staff are very approachable, from sales, customer service rep and to the construction manager and they act on time for your concerns.
Be VERY careful and ask All your questions & Read the reviews. This builder agent said December and now it's Feb 15th. They don't care how inconvenient you are & if you back out they just keep your money. So Never put down more than you have to. I was told today from the KB REP, "We could be delayed a year and we still wouldn't give you any money back." I ask her to compensate us by upgrading my dishwasher from black to stainless and she said, "NO. KB will not do that." So I've had a really bad experience with KB Home Watercrest and can't say I would Ever recommend this builder.
We are the second owners of a condo by KB Home in 2009. Unbeknownst to us, there were problems with the original installation of our laminate floor, which KB attempted to repair for the original owners. The floor was improperly installed, too close to the wall and was glued down. Therefore, it cannot expand/contract as humidity dictates. Last winter in California we had heavy rain after many years of drought. Our floor began buckling. KB came out to inspect, and at that time told us of the prior repair. However, since then they have refused to remedy the situation, citing various inapplicable statutes and code sections. Every time we pointed out an error in their legal argument, they changed their theory. We are to the point of consulting with a construction defects attorney, but clearly KB is not proceeding in good faith.
Fast and efficient, sometimes at the cost of quality work. Be involved and vigilant, even if you are being reassured that everything is fine. The homes are beautiful inside, but the details are breezed over with very little care.
My overall experience with KB Home is they are an experienced group of people that can help get you a decent house and get a deal closed. I feel overall quality is less than excellent, based on my home and neighbors', but that the price paid tends to be appropriate for the craftsmanship. I would recommend to an entry level buyer to pay on the low end of the market, but I would encourage anyone interested in an entry level home to give KB Home a look.
We had never built a home so we really didn't know what to expect, however our experience with KB Homes overall was a great one. As we lived out of state, the sales staff, design center staff and construction manager were very accommodating of our timeframes. All parties were very knowledgeable in their areas of expertise. Our house was built within the promised timeframe despite Hurricane Harvey hitting the Houston area. There were minor glitches along the way but they were always promptly addressed to our satisfaction.
I purchased my home Oct 11, 2017. There are many issues with my home that was not move in ready when KB approved the closing date. It rained through my kitchen door, ceilings cracking, lower flex wall cracking, Hearing whistling noises through the bathroom vent when it’s windy, bathroom floor not leveled, back and front doors are not closing properly, garage door falling apart, recess lights flickering. KB repairmen have informed me to leave my own home if there is a storm because of the material KB uses. The electricians that KB sends have been to my home at least 4 times and my recess lights are still flickering.
All of the electricians said KB are buying cheap products that are not compatible with the dimmer. KB repairmen do not repair anything. It’s just a temporary fix for 2 weeks then I’m calling again about the same thing. Now, KB refuses to even attempt to repair anything because I’m fed up and suggested to get an attorney in order for them to fix things correct in my home. My home is under warranty. How can KB refuse to repair this house which is falling apart?
I couldn't ask for a better first time home buying experience. The entire staff have been extremely professional, and upfront in all aspects of the build, and purchase experience. I would recommend KB Home to anyone looking to build a home.
We made the right choice in buying a KB Home. I was told the home buying process was not pleasant or easy. KB's staff blew that inaccurate assessment out of the water. This process was totally stress-free. The staff was excellent.
My best way to say it will be Sheryl ** for being there for us from beginning to the end. Very well job done overall. She deserve all the credit because if she was not there we never have the house. Thank you Sheryl for everything you did tea job, and also to Jeff ** for helping us on teaching the procedures of the house and walk us to everything regarding the house. Thanks Jeff...
The process was really fast and easy. From the sales person to the construction manager, every person that helped me through this process was very knowledgeable and honest. I'm really happy with my new home.
Customer satisfaction at its best. My experience overall with KB Home made my first home buying experience a breeze. Everyone was an expert in his/her field and made me feel like family. Thank you again.