KB Home Reviews

Original Review: Bought a new home in 2009, not built to plans, water intrusion, mold, unable to live in the home for six years. Now shoddy repairs, more or still water intrusion. Numerous complexes having the same issues. They left flooring on the second floor, refused to move my furniture (which they damaged) and left boxes all on the wrong floors. Unfortunately on the iPad, I don't have the bad photos. Google KB Home complaints to see more.

Original Review: Dec. 28, 2015

I just bought a KB Home two days before Christmas. I felt a little bullied into making the decision because I would lose the lot. I'm happy with the lot. And I'm happy with the house. And I'm really glad I didn't lose the lot. The thing I'm am NOT happy with is that KB Home has this ridiculous policy that you have to sign your life away right then and there. What I mean is that that night, December 23rd, I spent almost four hours signing documents that basically made me give up all my rights on having any kind of opinion on my own house. The house I am paying a LOT of money for. The house I will be living in, not anyone from KB Home.

I had to go through every single part of the house right then and there and decide whether or not I wanted a separate shower and tub in the master bath, whether or not I wanted doors on the den, whether or not I wanted a fireplace, etc., and I am now not allowed to change my mind about any of those decisions that I felt way too rushed to have made at that time. I opted not to do the fireplace because I was worried about it taking up too much of the great room, but now, four days later, I've changed my mind. And I can't do anything about it. I mean, what?!

The neighborhood has zero houses, I repeat zero houses, built except for the two models. My house won't even begin breaking ground for at least two months and I cannot add that fireplace because why? I understand that it would be a giant inconvenience to change plans when you're close to building, but to have to make final decisions the day you decide to buy is just stupid. At least give your buyers a couple weeks to decide what they need or don't need in their homes.

In addition to that, I was under the impression that I would have plentiful options of finishes to chose from. This is not the case. I went to the design studio yesterday and left feeling very disappointed. The options are way limited. They have about between five and fifteen choices for most of the fixtures and you have to chose one of those. I can probably find something I'm okay with, but, honestly, I'm paying a lot, and I have to live with my choices, so I would have liked to have had a little more range to chose from. Also, for the level of quality they pride themselves on, they sure do pick the crappiest choices to have "included" in the price. Almost as if they do it on purpose so you have to pay mega bucks to upgrade.

Then there's things like the toilets and bathtubs, which you have basically two choices and too bad if you are unhappy with the shallow bathtub in the master bath--I will probably have to just pull it out and replace it right after I move in. I'm pretty not okay with that, but whatever. The thing about KB Homes that really bothers me is that I looked at three different neighborhoods, all about ten to fifteen miles apart, and the prices of things like doors, bathroom and kitchen fixtures, etc., vary drastically within the three developments. Of course the development I chose is by far on the high end. I went with the eight-foot doors throughout the house and it was twice the price as it was in one of the other neighborhoods. When I asked why this was the case, I was told that it was because of how they had to use different vendors. Okay maybe, but I seriously doubt it.

Then when I discovered that the fixtures are also different prices depending on location, it proved that my suspicions were right. They are obviously using the same vendor, Moen, Kohler, etc., so not please explain to me how those are more in a different area. If you're going to flat-out lie to me, at least make it somewhat believable. At least say it's the cost of installation or something I could somewhat buy. So I guess what I'm saying is that I bought a house I pretty much love, but I'm not at all excited about it. That should so not be the case. I'm very, very disappointed, KB Home. Very.

The superintendent, Nathan, was also very friendly and knowledgeable. Quoting my wife, “We thought that he was giving a home for a family member and we were a family member, even though we were not." When we got the walk-through, we were very surprised that Nathan was finding little hiccups that we had not seen. He assured us all these hiccups would be fixed and corrected, and they were - more to our satisfaction than imaginable. So if I have to do this all over again, I will definitely do it again with KB Home. Thanks to them for putting up a quality product out there.

After that we had to deal with the finance people. The person here in TX didn't send all the paperwork we initially signed to the person in FL causing major confusion and aggravation for us. The person in FL was worse. She contacted us 15 different times, each for "one more item" to complete our paperwork. Why she couldn't review what she had and then send us a list is beyond me. Also both these people blamed the other for the problems; very unprofessional. Next came the build which has been a fiasco. Wall board not completely covering the frame, PVC pipes shattered and broken by the framers, wall boards popping off the house, broken windows in house, the concrete on the front and back porch cracked less than a month after being poured leading me to believe the foundation is flawed, heavy rain during the build which flooded the second floor of the house, and a myriad of other issues.

Our biggest problem has been the flooded house. The two incidents of heavy rain flooded the second floor of the house with standing water at least half an inch deep. A great concern is the water pooled to one side of the house, indicating to me that the house is not level. This water was also not removed. It was allowed to saturate the OSB decking for the second and drip through the wood. Of course the boards are now peeling, cracking, warping, and delaminating. Of bigger concern is the layer of mold that has developed all over the house. When we finally got the builder to have the house looked at almost 20 different kinds of mold were found in only two tape lifts and the house was deemed unsafe due to higher than state allowed square footage of mold growth.

The inspector recommended the removal of ALL the OSB decking and the stairs as well as placing the house in a negative pressure plastic bubble to remove all the mold and not contaminate other areas. This was almost a month ago that they received this report. To date they have done nothing but give us the runaround. Supposedly they have to get 3 different quotes from repair companies, but in a month have managed to get zero quotes. Also, I have tried to get them to answer how they plan to remove ALL the decking between the first and second floor framing without removing everything on top of the decking. They refuse to answer.

We have requested they tear the house down and start over since the damage is so extensive and they ignored the problem and kept building for two weeks after we brought it to their attention initially. If they had done the repairs when we first showed them the issue, then they wouldn't have to replace so much. Of course they have thus far refused to see things our way and have just elected to fight us or ignore us. Bottom line... if you can build with anyone other than KB... DO SO!

When I went to purchase the home, I was expecting to basically be on my own from that point. That was incorrect! Tyler has made the experience after buying the home wonderful! Anytime I have any questions or need any assistance, he has been there to help me at every turn. Sadly, I am only to give the experience 5 stars for 'Would recommend to a friend'. I would like to change that to 6 for 'Already have recommended friends'. So far my experience has been amazing. At the pace we are going, the experience will only get better and better. I would love to type out another review after a year of owning the home to continue letting others know how my experience has been!

The best thing about purchasing from KB is the support that you can receive from people such as Tyler. Please keep this up and you will find no shortage of advocates such as myself. I will see about typing up another review after a year of living in the home to ConsumerAffairs to let people know my personal experience. Until next time!

Since both my office agents quit (due to unethical behavior by KB), I was never sent this. They have a relationship with the title company and funnel the sellers who chose their lender to the front of funding, and we had to fight to get anything. Closing took an extra two weeks because the officer refused to work with my lender until the last minute, all my neighbors homes who were finished before got to move in at least a week before us. A big deal since we had to pay extra rent during the wait. This is only a portion of the hell we went through. Why does this company do this to their clients? Not only are they unethical, their behavior towards customers who chose to go with an outside lender is in my opinion (and the opinion of at least two former KB agents) is illegal. They are unscrupulous and awful. I will never send anyone their way. They also have employees who manipulate, if you complain, they retaliate.

Oh and by the way he is now an hour away in a matter of 20 minutes the amount of time it took for me to reach someone at Flying Colors and KB and can't come back today. I've now called KB back and there isn't much they can do till a week later when the repair "owner" can come back out. I am beyond upset. I took off a whole day to sit here for this Flying Colors company. I think it's time KB finds a better company to help their customers.

We then had to go back down a week later to finalize everything we picked. We decided to go with the most expensive floor because it's scratch resistant and we have animals. They told us our house would be done late August early September, which is great since it was June. Well they love to bombard you with texts and phone calls when they need something but as soon as they get it you don't hear from them. Well everything kept getting pushed back further and further even though the people who had gotten the lot we wanted had moved in and got settled. Because the construction crew was getting behind all of our credit reports and taxes expired. So we had to do that all over again and not only did they have to pull our credit again they did it 2 or 3 times in a month.

My husband and I decided to go down last weekend November 8, 2015 to see the progress since our closing date was the 22nd of this month. When we walked in we could not believe all the mistakes we found that they hadn't. 1 out of 6 shower shelves was level, the rest looked like they were put in by a child, the 3 stone pillars in front were not the same height and one was leaning. They took 5 inches off of our kitchen. The wall from the bedroom to the countertop, they had installed the wrong sink downstairs and of course they don't tell you at the design studio that when you get the expensive floor you will have ugly wooden seams in your floor so as soon as you walk in that is what you see.

The tree in the backyard had a stone wall around it but no drain so we had water that had collected there for 2 weeks with no place to go. They say the protected land denied the requests but they have a good 5 feet to put a drain in. To make matters worse I get a call from the VP of operations who kept giving me excuses and told me that the house wasn't complete so honestly those mistakes aren't worth worrying about. Not once was there an "I'm sorry." It was just all excuses passing the blame off on someone else.

For the money we were paying for this house there shouldn't be any issues. He ended the phone call with "well then you will be losing your $1000," and I replied "well you never took it out" and we called the bank to do a stop payment. Never in my life have I dealt with adults that do not own up to the mistakes. I'm just glad we hadn't signed anything and we were able to walk away. Oh and to only have an 18-month warranty on a home that poorly built is terrible. Imagine all the things we couldn't see that they did quickly and poorly. I also have pictures to back up every single complaint in here.

I cannot wait to be home. I had to move out of my house. I have brand new furniture, brand new appliances and brand new things that have to be moved. I also have a brand new floor, and now I have to move out of my house for them to redo all the tiles of the house. I'm not happy with that at all and it has been very hard on my wife - medically, she's been very upset. I do hope that someday we'll be able to go back and look how everything's done and be happy for the house. Our experience has not been the greatest with KB Home. If I would have known this ahead of time, I don't think I would have picked them.

Then there is the delightful portion of the law that says an owner is only able to address actual damage to the home. So if you have a leaky roof, you can consider damage to drywall but not ask for funds to repair the roof itself. KB's plan is to delay everything with their team of lawyers and not pay a dime to fix the homes they built with cheap workers and cheap materials. Once they have your money, their attitude changes and they do not recognize their 10-year warranty or even the recommendations of a court-appointed mediator. In the end, it will be up to each individual homeowner to take them to court which is like David going up against Goliath. Shame on KB.

When the Build started there were a few items that we had spoke with Brian about in regards to not wanting in the home and also stuff that we wanted in specific areas, i.e medicine cabinets, and closet shelving, the tile by the front door was wrong so they needed to fix that.. etc. Every time my Fiance spoke with Kristen in the office there was always an issue whenever he would ask for something or even when it was getting close to closing time she would call him to ask about a closing date. She would have an attitude when he would tell her that I was unable to close on the day that they wanted so that their end of month numbers would look good.

I am sorry but being I work for a hospital and work overnights I am unable to be up for a paper signing in the morning. It would be like asking someone to get up at 2 a.m. in the morning to sign paperwork, it is just not possible. Now 5 days after Closing we are still finding issues with the paperwork that was signed. On the night of closing there was a major issue with the paperwork and Danny had to have the paperwork completely redone. They had a Notary come to the KB office who then proceeded to rush me through the signing of the paperwork which took only about 25 minutes. I am in the process of speaking with Danny to resolve this issue which hopefully will be fixed soon and credit me back the correct amount of money...

There was only one major incident that occurred. Last winter, the pipe for the water sprinkler outside my front door burst. There was a huge waterfall right outside my door. They fixed the pipe, added extra insulation and did a walk-through to make sure there was no water damage in the house. They have come around to do more preventative work this month and have changed the design in newer building to prevent this from happening again. Overall, the situation was handled very well. Eric especially has been consistently great to work with.

I have owned houses up North that was built in the 1950s and never ever experienced such problems. Speaking of inspection, when I first bought the house, they said it passed inspection, how I don't know because my plumbing was totally off. My toilet was using hot water to flush in the main bathroom and the master bathroom. There was no hot water in the garden tube, so they had to put a hole in my dining room in order to correct the main bathroom pipes and the for the master bathroom. They had to remove the tiles off the walls to correct the garden tube pipes.

As for my electrical, whenever I switch my walking closet lights on, it set off my alarm. My oven and stove was not hook up correctly in the electrical box. Found that out this year when my oven stopped working and a handyman came in and had to connect it the correct way after he got shocked because he knew he turned off the power. They replaced the tiles but for the main, they sealed and stucco it but didn't paint it; I had to do it. So those of you who just bought KB Homes and love it so much, it is all good at first but give it a few years and let me now if you still feel the same. That is what happen to me, loved my house and layout and then after you started realizing stuff after a few years gone by.

This house should not have this much problem especially if it's less than 10 years old, but it does. POOR MATERIALS, CONTRACTORS, BUILDERS, INSPECTORS, ALL WHAT KB HOMES USE TO BUILD HOMES. My motto "haste make waste" and that's KB Homes. They build quickly and poorly just to sell homes. KB Homes my advice to you, people work hard to save to buy a nice home for their family for a lifetime, not temporarily and not to be spending extra money in the long run to fix your mistake/error due to lack of supervision and purchase of poor materials.

We still have construction debris (concrete pillar and chain link fencing) semi-buried in our yard 3 full months after closing. The concrete and fencing was promised to be taken care within a few days. We are also still waiting to receive the correct sized screen door for our sliding glass door. Also, make sure to have KB show you the correct property boundary markings for your lot before closing. Ours are either buried by sod or gone. Still working through this issue.

We got the model home with all furniture and surveillance cameras removed. We found out when we visited other builders that it is a customary practice among builders to sell a model home with all furniture included. We were left with the artwork on the walls, most of them we had to take down and walls were damaged in certain areas. The five year old draperies were discolored by the sun and had to be discarded. The blue walls should have been repainted. That paint is 5 years old and it shows when you try to paint certain damaged areas. After requesting it many times, KB Home refused to do the repainting of the blue walls even though it was their art left on the walls that caused the damage.

The surveillance system was not functioning, had to be replaced. Cameras were removed. The carpets were not shampooed and filthy in certain areas. So we made arrangements with KB to shampoo the carpet and that was well over 2 months after we moved in. A faulty sprinkler system where the sprinkler system company had to be called 3 times to fix it. A bunch of windows not closing that had to be repositioned and replaced. A rotten ant infested fence that we begged to replace and was finally replaced. A mailbox nailed to a rotten picket that was eventually replaced as we found the mailbox a couple of times knocked on the sidewalk.

Overpriced electrical bills, almost $300 in the summer, while KB Home guarantees $192 for this home. We had the air conditioning technicians a half a dozen times looking at it. Is there a leak somewhere? Even our heating bill varying between $170 and $200 for only a few days of operation during the cold period seems high. In a little over one year since we purchased the house, Airtron technicians have visited us a dozen times to perform various types of repairs. Unbelievable and unacceptable.

There are additional concerns we rather not address at this time. But overall, we felt lied to, cheated and ripped off. In short, we overpaid for a model home with lots of problems. I compare it often to an overpriced purchase of a used car where the owner hid and lied about all the problems. We absolutely do not recommend purchasing a home or model home from KB Home and wish that this company would go bankrupt as they bankrupted us in every way possible.

Pearl Creek was very lucky to have him and things have not been the same since he left. Lastly, customer service rep, Marcos, has also done an excellent job in taking care of any issues that have occurred during our first year in our new home. Everything has been handled in a timely and professional fashion and he follows up to ensure that the homeowner is happy with everything.

Lastly, I just have to say, that while there have been some issues that arose during our first year, everything was taken care of beyond my satisfaction. I am extremely happy with my purchase. And, I am so glad that I was fortunate enough to have been able to go through this process with Sherry and Rick, because, even though their primary job is to help me during construction, they both have exhibited that they truly care about the homeowners after the sale and construction is complete. KB Homes was an excellent choice in my opinion and I will recommend you to everyone!!

Original Review: Aug. 19, 2015

We went under contract for our new home back in December 2014. We negotiated $5100 off the base price of our home up front because the home was supposed to be completed in May 2015, and we were in our lease until the end of September (this negotiation comes up again later on). After we went under contract we went to the open studio night at the design studio so that our first appointment would go smoothly because we didn't have a lot of time to waste. We had our first design studio appointment with our "designer", Katherine. We knew exactly what finishes and upgrades we wanted so it should have been simple. Wrong!

Katherine was a nightmare to work with. She claimed that she was going to have to find out if almost all of the finishes we chose were actually available to us. She struggled with the options list and made multiple errors that we kept catching. Every time she tried to correct an error, she would screw something else up. We spent hours with her, and ended up having to go back 2 or 3 more times to try and pick options that would were available. We almost canceled our contract at that point based on the fact the we weren't going to be able to have the finishes we wanted in our new home, but her manager ended up getting the products for us, and Katherine is no longer with the company.

The construction did not end up starting until May. Now here is where the real problems start. We did our pre-drywall walk with the superintendent, Chris, and noticed there was no window in our powder room, no cable in our loft, there was no door to our den (which we paid for as an upgrade), and there was no electricity in our office. Katherine had also at some point deleted all of our overhead lights and ceiling fans from our den and loft. Chris called us to let us know he was going to take care of all of these items like he was some sort of hero. Wow thanks! They continued to build the house without the window or the den door. It was not until the home was almost completely finished that they went back in and retro-fitted the window and door. Nice! The builders also cut 2 holes in our walls for medicine cabinets that ended up having to be patched instead of just putting a medicine cabinet in.

We did our pre-final walk through 2 weeks before we were scheduled to close at the end of July. We noticed multiple problems and overall shoddy workmanship. The biggest issues we had were with upgrades that we had made to the house that we were paying a lot of money for. The wood floors had deep gouges in them. The master bathroom tile must have been pieced together by a blind person. They had cut the subway tiles into little tiny pieces that ended up looking like a bumpy mosaic. There were 2 broken windows. None of the drywall had been sanded properly and the paint that they had sprayed on left overspray everywhere. The stair rail (another upgrade) was not sanded properly and was rough to the touch.

We pointed everything out, and we were told just to wait until our final walk through because the superintendent was going on vacation and his boss would be standing in for him, and he would make the call on what should be done. When we met with him he was mortified at all of the problems that were left. He met with the tile installers who thought their work was just fine, but they finally agreed to rip out the entire master bathroom tile job and start over. This took about a week and a half. We rescheduled our close for the first week of August while waiting for yet another delay.

When the tile was complete, the sales agent opened the home on a Sunday for us to go look at it. It was perfect! We were so excited that we would be closing by Thursday. We left the home that afternoon, and the sales agent went to close the house up that evening and discovered someone had intentionally flooded the home from the 2nd floor. We were devastated. Not just because of the flood, but because it was done intentionally, and if the home had not been left open, this would not have happened. KB promised us that they would put the home back together and it would look better than it did before. It is now 2 weeks later, and the home is still not complete. We asked KB Home for a concession for all of the problems we had to deal with along the way that were by no means our fault, and they said no. They told us that they already gave us $5100 off at the beginning.

At this point, we do not want to purchase a home that has been flooded intentionally and has had band-aids put on all of the crappy workmanship so we asked for our earnest money back. Again, they said no. That money was negotiated at the start of this process and had nothing to do with all of the problems we had to endure along the way. This has been one of the worst experiences of our lives, and has been such a waste of time and money. KB Homes should be ashamed of themselves and their employees.

I could go on and on about all the things that went wrong but decided to leave this review to warn others about not only KB but also their preferred lender. We closed on the home and as of now are enjoying the home but want to warn others that they might want to look at other builders and stay clear of KB Home. I wish we would have read more reviews before we went with KB Home. I would not recommend KB Home and if you do build with KB don't use their preferred lender. Look at other top builders before you make a decision.

March I go in the house and see that the bathroom is wrong. Turns out the design center didn't put the walk-in shower on the design list after we went over it three times. I had to fork over another $500.00 for the design change. March and half of April the house sat; I go offshore to working overseas and mid April, still nothing done so my wife calls the office. The builder says he's waiting for the design approval for the bathroom. WTF? That was done and paid for over a month ago. Our sale person (who said she was sales person of the year) forgot to tell the builder. Now he's got the green light and they start building again. Why they couldn't do something else was beyond me but, whatever. The end of May comes and they aren't even close. I come back from offshore and lo and behold we have a new builder (the original guy quit in April). They change the date to mid June, then end of June, then mid July.

The kitchen cabinets get installed mid July (finally) and they put the cheap handles on the door. I'm assuming they figured we wouldn't care since the house has taken so long already. I let them know that I paid for the nicer handles, that's what I want. So now the whole cabinet doors throughout the house have to be replaced. While inspecting the Cabinets I notice they've installed the bedroom carpeting as well. Wrong carpeting as well. What do you know, they've also installed a cheaper carpet, so that has to be replaced as well. The Wood laminate floor was damaged during the first part of installation so 100 sq ft had to be replaced as well. Additionally while doing this inspection on the cabinet and carpeting We notice an ant on the window sill. My wife places a chicken nugget on the window sill and we continue to walk around the house. 10 minutes later we return, and the windowsill is covered with ants.

Great! Some contractor left a soda can or beer can inside the wall. We noticed during initial building that there were cans of beer and Corona bottles in the backyards and around the framing. I'll bet if you knock open the wall where the ants are, you'll find one. So the house is 95% complete and we have ants. So now it's end of July, the final paint guy comes in to paint. The trim is not complete and he paints anyway, because there is no one doing QA/QC nor is anyone keeping an eye on their progress, or lack thereof. One guy to paint a whole house interior. He spend four days and does a poor job on top of it. Our stainless steel appliances have paint on them, our wood laminate floor, our doors, windows, and countertops. The builder told us he would make sure they covered everything.

Nothing was covered, and on top of that, now there is a big gouge in the master bath counter top, done courtesy of the painter. That will have to be replaced as well now. We conducted a pre-inspection that weekend on our own. Two closet doors are split at the door knobs. Molding around the doors are not flush. The windows on the outside of the house are not even sealed, not to mention the inside. The windows frame in the breakfast nook has such a bow in it, that the window rubs against the frame when you open it. Caulking is not even close to being satisfactory. The sealing of the stress relief joints on the outside of the house appear to have been done by Helen ** and are full of gaps. The baseboards are terribly done and not flush, full of gaps and dents. I haven't even looked inside the attic, yet. I shudder to think what they did with the trusses and the AC unit up there.

Currently we have no completion date as the build is either overwhelmed with his duties or incompetent. He is full of excuses and provides to oversight on his contractors nor supervision. Every week it's "two more weeks and ready for a walk through" This house will be lucky to be completed by end of August. The real kicker is, we are currently staying in an Apartment waiting for the house to finish. I was supposed to go offshore to work but had to change my schedule because "We're almost there!" I've lost $18k because of this. Plus the additional hotel fees, now we're at $21k.

If this keeps up, I walk away from this house. Now we're are at -$30k. I called the building supervisor... No response. I came back to the US from living 7 years overseas and brought my Thai wife with me. Right now, we both are thoroughly disgusted with KB Home. My wife wants to go back overseas and frankly, I can't blame her. This is supposed to be our first house and I honestly could care less if a hurricane swept it away right now. This is the worst home building company I've seen yet. After this experience, we are going to stick to Apartments until we can go back to Thailand where we won't get screwed over by some two-bit American company.

Original Review: July 19, 2015

We had signed a building contract to build in the neighborhood Trailside in Thornton, CO, and were approved for a loan for way more home than we can afford in REAL LIFE. This was the reason they didn't give us our money back - because their lender "approved" it. Just because a person's credit is exceptional, doesn't mean they should be approved for too much house Including myself. Besides the point.

Anyway... Once we ran numbers again and realized it was a huge financial mistake to build a new home for our family, we canceled our building agreement. Even though all that had been done on our behalf by KB was procure a building permit from the city of Thornton, we were not given any of our earnest money back. Nothing else that required our earnest money has been done. No ground had not even been broken yet! Now that we are on to search for a different home, it is VERY FRUSTRATING to not get any of our earnest money returned to us. Our realtor told us that if this case went to small claims court we would - hands down - get all of our money back. I'm thinking that's not a bad idea at this point.

Here are a list of issues we have and currently have since we closed and are not resolved. Paint - It looks like it was not professionally done. We have had painters out at least three times and it still looks horrible. There are spots that are still missing paint, paint is on the floor, paint on the cabinets, paint on the white ceiling, lines by the windows and trim are still crooked. We were told that our house was never given the coats it needed originally and instead of going through and actually repainting everything, we have been tasked with spotting errors and taping them, for months. Nails sticking through the cabinets at the bottom. Vinyl floor in bathroom in the basement is already lifting up.

Molding issues - in at least two spots the molding for the doors were cut short and they tried to compensate by caulking it and then painting instead of fixing it properly. Our walls are bowed. We have had people come fix one and it still bows out. Windows - There are markings at the bottom of all of the windows that does not come off. The sliding glass door and the casing around it looks as if it is older than seven months. Scratches on window.

The workmanship that has been on display has been very poor, as we have expressed repeatedly with the original Construction Manager, Shanon **. We had been meeting with Shanon in multiple face-to-face meetings at the home site during the framing and sheetrocking process. Some of our concerns were being address, but after they started sheetrock, the workmanship became worse. We sent over a list of items that we felt needed to be fixed since they were not addressed after these face-to-face meetings on May 30th. Along with this, we found a bag of unfinished food/liquid in the hallway closet on the shelf that had been obviously sitting there for days crawling with maggots and flies! We texted a picture of it to Shanon and threw it out ourselves since it was over the weekend and did not expect a construction crew to do anything about it.

Shortly thereafter, we were advised that Shanon would no longer be over the construction on our home site and we were handed over to a new Construction Manager, Charles **. However, we were not given Charles ** contact information until a full week later. Due to this transition, our next tentative close date of June 5th was not met and we had told Gloria ** the issues we were having with the construction team. Gloria had actually contacted Construction on our behalf since she was also concerned since we had already locked in our rate with KB Finance.

We met with Charles ** on Tuesday June 9th to go over the list of unaddressed items. He assured us that he would get a whole team of various trades including roofing, tile, sheetrock, and painting concerns (See attached for some emails traded back and forth with a list of our concerns sent at that time.). At the end of that week, Charles advised us he was going on vacation but that we would be in the good hands of a guy named James. He advised us we would be sent James contact information that Friday and he was supposed to set up a final walk through date the following week.

On June 11th, we spoke to Gloria on the phone and she assured me that the paperwork on the KB Finance side was in order and we were set to close next week, provided that Construction was ready. Our rate was locked in through June 20th, but would have to pull some additional paperwork since the June 5th close date was missed. She assured us this was only a formality and not to be concerned, unless we are unable to close by June 19th. We did not hear from Charles or James and did not receive any contact information for this interim Construction Manager at the end of the week though.

The following week, we contacted Gloria and left several messages to see if she knew the status of our close date for that week since we had not heard from Charles or James. We also wanted to make sure all our paperwork in KB Finance was still in line and ready to go for closing on June 19th. After leaving several messages and emailing Gloria (cc: Cathy **), we had not heard a word from anyone in KB until Wednesday late afternoon. Cathy ** called and informed us that Gloria had passed away the past Thursday due to a heart attack. Due to this unfortunate and sad news, we were shifted to another Finance person, Vivienne **, a few days later. This added to the delay, which is understandable, but still frustrating that we were not advised earlier.

James **, filling in for Charles **, called us Wednesday afternoon and asked us to meet him to walk the house on Thursday June 18th. We were excited and figured they had gotten most everything resolved in the house. Unfortunately, very little was done and James walked out with a long list of items that needed to be resolved. He assured us that he would have crews working on the house to resolve our list of issues and it would be ready Monday June 22nd. Obviously, we have not closed on our 3rd tentative close date of June 19th as this day has passed. We went to the house this afternoon to check on progress and only some sheetrock repair was done.

Currently, the following items are still pending and some have been pending for quite some time (this is not a comprehensive list of all items needing to be addressed, but some of the larger concerns we have): Exterior brick expansion joints need to be resealed (not enough caulking), bulge on Hardie plank near back patio (which has been there for at least 2 months), significant amount of interior and exterior paint touch-up, garage still has significant amount of spilled/splotched paint on the floor, most of the interior flooring has paint spilled (carpet, linoleum, and tile), front entry ceramic tile is stained with the door stain color and paint, various areas of carpeting (media room, master bedroom, & living room) have lumps underneath, as if they did not clean the floor before laying carpet.

Crown molding joints in living room area needs to be redone, carpet in front bedroom has large gap (1/2 inch) in between baseboard and carpet along with lots of paint in the carpet, microwave needs to be replaced (scratched up on the front door, vent area, and all around not sure what the crew did), baseboard in the kitchen needs to be retacked (loose), vent cover in master bedroom closet missing, baseboard in master bathroom needs to be redone (1/2 inch gap between where they put shoe mold and the floor), lentil (metal bar) over the front door needs to be painted, sheetrock in the master bedroom (where they had the 2 inch bulge in the wall) needs to be finished, sheetrock in the kitchen (where a mysterious large hole had appeared) needs to be finished.

Mortar slop around front entry area needs to be cleaned up still, garage door and garage door jambs need more paint, kitchen backsplash needs to be redone (sloppy and crooked).

James was present at the time and had stated that maybe the kitchen backsplash design was meant to be crooked when I brought it to his attention again. That comment made us livid. It turned into a short confrontation until he and the other construction person both got on the phone to take some action. Please note, if you go to the KB Design Center on Richmond Avenue where we picked out the backsplash design, which was an upgrade, you will see that the tile is straight and not cracked on the edges.

As you can see, we are very concerned that our issues are not being taken seriously and they are dragging their feet on getting the house completed so we can close. My husband has worked in construction for several years and is aware of what it takes to take this type of work to be done. Granted, there are other houses in line that need to be finished in the neighborhood, the timeline of completing this house has been poor and very behind schedule. The workmanship has been extremely sloppy and we are not buying a house that is almost $200K for this sloppy work.

Cathy ** with KB Finance had advised today that they now have our final close date for the end of this month, but based on how Construction has been dragging their feet for the last month or so, we don't see this happening without any major changes. We asked Cathy if it was possible to close at the end of this upcoming week, June 26th, and she advised it will be based on our final walk. Apparently the walk we met James up for was not documented as the final walk.

We are finally at the end of the rope and are reaching out for some assistance. Is this the type of customer service and quality provided to KB Home customers? My sister and her husband had bought a house from KB in the same neighborhood about a year ago and have not encountered quite a catastrophe. It seems the quality is severely lacking now and there is only concern about meeting numbers/quotas, instead of providing good customer service and good products. Every time we thought we were closing on a certain date, we have had to call our utility and service provider companies (3 times now) to reschedule our electric, gas, internet, phone, cable, etc. We are just beyond frustrated.

July 6, 2015 Complaint (Still Not Closed!): Finance now has been very unresponsive after our final walk was done last week. We have submitted all the documentation they have requested, even the ones they wanted last minute that seem to arise after we asked the question, "Do you have everything you need? ", several times since our tentative closing dates have been blown by Construction. Then apparently the underwriter who was supposed to have all the paperwork already ready was not ready, and then went off on vacation. No one seems to know where we stand.

It is pretty sad when we have friends buying from other homebuilders who can get their closing date scheduled several weeks out and the homebuilder actually keep to their project timeline and provide quality work. This whole house-buying process has been the worst customer service we've experienced from any company - no sense of urgency, no sense of care, and apparently the house will just sit there until someone decides they want to get their act together and actually sell it.

July 7th, 2015 (Still Not Closed and no Closed Date Set): Cathy ** has been back and forth with us telling us the underwriter is not completed with the paperwork. They have asked for several more documents that we had already provided 2 or 3 times in the 5-6 months duration that we have been going back and forth with Finance. My husband finally told them that if we don't get a close date by the end of this week, we are going with a different builder and are requesting our earnest money that we had put down back - KB cannot hold up their end of the bargain and have poor customer service and poor response.

The most recent failure was just epic. In the middle of the night, 12:55 AM, when the whole house was asleep, all of a sudden the glass shower door crashed on its own and shattered into a million pieces. Talk about terrible workmanship. We rarely even used the master shower since it was too much of a chore to keep the glass spot-free but yet somehow the shower door collapses on its own. I understand if it was due to some earthquake that shook the door but to my knowledge we have not had one. I know the house feels like it is built with toothpicks and paper since everything can be heard throughout the house, but the door shattering is ridiculous.

I tried to have KB Homes fix the minor repair but instead they jerked me around a day just to come back to "it was not covered" and asked me, passed me off to their corporate office, **. I guess I should not expect stellar service from a shoddy builder but I guess I was hoping for just mediocre. Buyer beware, as I would never buy another KB Home regardless of how cheap the house might appear. It is cheap for a reason. Remember, chopsticks and cardboards are cheaper than wood.

So we discussed it with the agent, she stated, "Oh don't worry, KB is a wonderful company. They will take care of it". NOT SO MUCH! So we waited and waited for KB to reach out to us. We texted and called her on a daily basis and she always gave us some stupid excuse about why we haven't gotten an answer. We finally asked her for her supervisors information. It took us almost 72 hours to get this woman on the phone. She did not care about what the heck was going on. KB didnt even call to apologize for their mistake or for making us wait all this time for a solution. MIND YOU, ALL THIS IS KB HOMES ERROR not us the buyers! She stated, "Oh we can do this and do that", but it's too late to do any of the painting or concessions we requested.

So 1. they did not come up with a solution and just ignored us until we drove them nuts/WE CAME UP WITH A REASONABLE SOLUTION FOR THEM and 2. they don't want to fix THEIR mistake! I am so upset, home buying should not be this full of anxiety and angry feelings. If you are going to market KB as a "build to order", you should do it without cutting corners! Family of mine just purchased a home from their biggest competitors and had the best experience of their lives! Now after all this we are 1 week away from closing and guess what. We still don't have solutions from KB so do we continue or do we pursue another builder and request our money back? I am so baffled by their customer service and the way they treat their customers. It is just UNBELIEVABLE.

Both our kids and ourselves enjoyed the entire building process, what watching the house be built from the foundation up gave us the confidence to know our home was built with quality reassurance! Every aspect of our house has been built to last! We look forward to watching our kids grow up in this home and know that we will make memories that will last a lifetime, just like our home! Thank you KB Home for building our forever home... We are so glad to be at home!

This house should never have passed inspection. To mention just one of the issues, we are now on our fourth time of needing one of the eaves replaced. We believe the structural issues we have with this house could be due to the huge hole that was cut through our foundation from front to back during construction. Eaves bowing, baseboard bowing, crooked lines where wall meets ceiling, just to mention a few. We do have the pictures of this to support this happening. I regret not being more aggressive when I signed off on this house. We would never buy a KB home again and certainly will tell friends and family not to buy either, due to the inferior workmanship of the homes.

Sounds like the bait and switch to me. Other issues ongoing and not resolved are: I paid for an upgrade on carpet pad to then realize that it was never installed. KB and its contractor are playing the finger pointing game. It is still not fixed, and in their half measure way of doing things, I have been told that they reusing the carpet that they will be removing. No one has apologize for not giving me what I paid for, instead they are looking for the cheapest remedy. So cheap that they can't even replace the carpet with new product.

Moving on to my concrete driveway that had damage to the finish. Recently the sub contractor was out there to R&R the driveway, the driveway is a big enough for 3 cars and probably takes over 11 yards of concrete. Unfortunately the repair was worse than the original. The new driveway has already cracked, the finish from the broom are uneven and in some areas it looks like patches were done. It is obvious that they need maybe 1 or 2 extra yards to do this job correctly. There are areas where water can pool now and high and low spots throughout the driveway. It seems like someone didn't want to pay for a short load to complete the job correctly.

In closing I feel like KB's home Warranty is a rubber stamp. Before you ever move in they do dozens of make it last a year repairs. It's all these little repairs that cost us the homebuyers 1000's right after the year is up. I would like to see KB make my Warranty issues a priority just like they did to sell me the home. My Warranty coordinator is more focused on the new tracks and simple repairs.

I contacted KB and spoke to a rep named **. I forwarded over the photos taken as well as the engineer's report. He told me that he would speak to the his "team" and get back to me. A few days later, I received a call from ** and he said that KB will not be fixing the issues with the stucco because the property was vacant for a certain period of time between it being built and my purchase. I asked for this in writing and he would not provide that. Now 2 years later the stucco is getting worse and I have received 2 estimates ranging from 2700-3500 to repair. My HOA is sending me notifications regarding the stucco folding. There are a few houses in my area that were built by KB that seem to have the same issues as mine.

It started off very good by looking at several housing plans, before deciding on the one we liked. Once we did, we found out that there would be no CDD Fee however, the cost of the house went from $234,000 to $247,000 because KB Home somehow stated they paid for the CDD which they decided they had to include in the cost of the house. We took this in consideration thinking that it was better than paying for it for life, however, it was soon to be not. After putting a Good Faith fee of $3,000,00 we didn't know that this was the beginning of problems. Once we made the selection of the house, we went back to Florida to visit the Design Center to select the upgrade.

They gave us $6,000.00 in upgrade, down from $8,000.00 the original amount. The $6k was great, but as you know it was like having $6.00 and then you started adding more than you realized. We decided not to get some of the options and go with the basic and upgrade at own pace at a lower cost. This we found out was better, as we're having people come in to put in products that we upgraded to and paid far less for the items and the service, and we're not paying it on a monthly basis.

Now, comes the problems of items we selected, but somehow got lost and no one seems to know what happened. We asked to have the Extended Cover Patio and screen in, they said we wanted the cover Patio, but not the Extension, but somehow it said Extended Cover Patio, but not Extended Patio. After a long process, they decided they would give us the extended concrete pad and thus I can get the extension later. Next comes the master bathroom, that we requested a glass shower, but the latest pictures showing it's a frosted glass shower and the wall is not what we asked for. We're waiting to hear back from the agent, but it's only been a day since I sent the e-mail back to him and the builder requesting why the bathroom is incorrect.

We're closing on 31 Mar and so far I have had to send numerous of documents that I had to search and request copies for, that should have been asked of me 4 months ago. We're down to the eleventh hour and the Underwriters are just now reviewing and making sure everything is right. I have bought a house previously and never have had so many problems in buying a house. I had two conference call with the credit bureau to ask questions of my lenders, that should have been done back in November 2014. The credit bureau stated that they requested the information back in November, but never heard from anyone who knows.

Now, I submitted some personal documents, that required a third party and for some the agency decided to contact a person that they should not have contacted, (ex-wife lawyer) and has opened up a new can of worms that is causing me nothing but heart burns. I get the feeling that these people do not know what they're doing, if they do then they would do a different way. I'm driving 12 hours to Florida to close on the house this weekend, and was told I had the loan, but feel as though everything is not set in stone and I may or may not have a home.

This has caused sleepless nights, my wife and I have made major purchases for this house and may either have to pay a cancellation fee, or be stuck for items that I don't need at this time. On top of all this, I have a credit rating close to 800 and do not feel that I received an interest that is the best they had to offer. Right now I would be good in stopping all we have done so far and take my losses, than go through the sleepless night and stress.

If we get to move in this house, it may remind of the moving the Money Pit with Tom Hanks. All I was looking for was a good house to retire in, have my kids visit me in sunny Florida, go out and play golf with my friend and hear him yell, “go to the beaches, horse track” and just watch the sun come up and go down with my wife. Maybe it will happen, but will I be happy. When looking at house with KB Homes, have your pre approval done by another lender, know what you want ahead of time and most of all go visit the construction of the house weekly and keep your e-mails, notes and phone records of who said what and when. Good luck.

We have had opinion of a third party professional and they say that floor was very poorly laid out and needs to be replaced entirely. We brought this to the notice of our customer service rep and he is totally ignoring the fact that floor is in terrible condition and blaming us for the damage. We are just two people living in our house and the floor is very little walked upon as we mostly stay upstairs in evenings and are out of our house while at work. Our customer service rep is totally ignoring what we are saying and is resorting to his old technique of fixing it in bits and pieces which I am sure will make the floor only worse. We have asked for the details of his manager and he is not providing it to us nor is his manager getting in touch with us over this issue. This is a very unprofessional attitude from a builder that claims to be number one in America.

One year later NOTHING in the bathrooms was done. The kitchen floor was so uneven.... They made a few changes only to make more problems. I also have a large gap on the back of my house between the outside wall and foundation. BIG enough for little creatures to make a home in the wall. I guess because I'm a woman they think I'm a total idiot... They make one excuse after another for things never getting done. Lie to me over and over. I've been in my home 1 year now and have huge regrets. I will sell this place and find another builder that actually knows how to build a house. DO NOT BUILD WITH KB HOME. WALK AWAY.

Original Review: Feb. 16, 2015

Slow response time on construction defects at Skylar. My full list with details can be found at the following blog:**. One example is the bathroom light. We discovered a faulty bathroom light during a Skylar walk through on Dec 22, 2014. KB said it would be replaced later that week. It is Feb 16 2015 and nothing has been done.

During the 11th month inspection, the person said that it is 'normal' to have cracks and nail pops (Seriously!!!! 100+ nail pops and cracks are normal!!???) and he agreed to fix them with a tone that he is doing a great favor for us?? Most of the nail pops/cracks were fixed and the inspector literally forced us to give 10 scope for his 'favor'. We thought it was Ok to give because the problems were taken care. We are in the 22nd month now and the nail pops and cracks started happening again with the wood/carpet squeaks got added to our misery.

Repeated emails and follows ups resulted in one another person coming to our house and said the same story that it is all 'normal'. I verified with more than 10 of my friends who purchased houses from other builders around the same time and none of them have even having 5% of the issues that I have with my house. My sincere request to KB is to deliver the quality to the money that you are getting. Remember, we also earn money by working our sweat and blood and not getting things in 'other' ways.

Now that we're within 2 weeks of closing we're working more closely with our KB affiliated loan officer again (we chose to use the KB affiliate because we got I think a $5,000 studio credit for using them. I'd have to look at our paperwork to be sure but I think it was $5k.) I would like to say our loan officer has been great from the beginning. We started the new build process shortly after moving to Austin and she even gave me a referral for a possible job right after coming into contact with us. She's kind, pleasant to work with, and most importantly very organized and accountable. I don't think I could be more happy with how she's handled her side of things.

So I spoke on the phone with our loan officer the other day and she asked me how the process has been. I was honest about our extreme frustration with our sales rep. Our loan officer was very sympathetic and apologetic. She asked me how much we're paying the home inspector we had to hire (because KB does NOT provide an actual thorough home inspection) and she was able to have the cost reimbursed to us in the form of a credit at closing. I didn't ask for her to do that, she just offered and I really, really appreciate it. She really went the extra mile to try to fix an issue that she had nothing to do with.

Our builder/construction supervisor has really been going above and beyond to try to turn this situation into a positive one too. He's always been kind and courteous both over the phone and in person, but I think he was caught between a rock and a hard place because he was the one who had to take the brunt of our disappointment by telling us the things the sales rep said weren't accurate. The day the trees were put in he went out of his way to call me to verify where I wanted them placed (not something they normally offer at all but he wanted me to be happy.) I ended up not liking the color of our outdoor light fixtures and had no expectation for the builder to change them out for us but my husband mentioned it to the construction supervisor and he's changing them out to a different finish at no cost to us which is really impressive to me. Also, when we did our pre-drywall meeting with him we noticed there was no living room light switch except by the front door (making it an inconvenience to walk through the living room to the front door to turn on the living room lights) so he had a switch placed in a convenient location at no added cost to us.

I just really appreciate all of it. It means a lot to see both the construction supervisor and our loan officer going totally out of their way to try to turn this around for us. I really feel at this point I can only say nice things about our builder supervisor and our loan officer (as always with her.) It really is just the sales rep that's been an issue consistently from the start. So nothing has changed with the sales rep but I can say that her actions are not a reflection on the entire KB team. I'm changing my rating from the 1 star to 3 because I do feel "satisfied" in the measures that have been taken by other people to turn this experience around for us.

Original Review: Jan. 15, 2015

My husband and I are currently under contract on a new build KB home in Austin. We have had issues making us question the integrity of the company since the start and are wary of following through with closing on the house at this point. I'll list the concerns we've had in order: The sales rep has a likable personality, but her skill set doesn't seem to go beyond that. From the start we've been told things that are just simply wrong. One is when we signed the initial contract; she tried to have us sign the arbitration agreement which waives our right to sue should we have any major issues. My husband has a background in the financial industry so he questioned the need to sign the form. She insisted it's a good idea to sign it and even if we do we could still sue if any issues came up...? The point of the form is to waive the right to sue and she tried to assure us if we just sign it we can do whatever we want later. Thankfully my husband knew that wasn't right and refused to sign it.

The KB brochure I'm looking at right this moment that outlines what to expect during the build process says that from Week 1 we were supposed to have weekly calls updating us on the process. Ha! That's a joke. First of all, we've only gotten a couple of calls ever, and the email updates have more consistently been about once a month. I actually saved the emails for reference. After we signed the contract we were supposed to have a copy of it scanned and emailed to us and our realtor. The day after we signed I emailed the rep to ask about it and she told us the scanner broke but someone would fix it the next day and she'd send it then (so two days after.) *10* days later we still had not received an email with a copy of the contract so I emailed to ask where it was. This was the reply I received, "Let me get that copy to you as soon as I clear my email." It took another *3* days after that for me to receive a copy of the contract. That's over two weeks it took to scan a document in and email it to us. Our realtor told us it took months for her to get a copy.

Our rep asked us to tell her when the studio booked our appointment with them so she could attend. I let her know when it was and she replied with this email, "I will be at a sales meeting at 9 am upstairs [in the same building] and done at 10:30-11. I will swing by to check on you". She never showed and never said anything about it. We were so used to her being flaky we didn't even ask where she was or what happened.

The studio told us we would be contacted shortly after their appointment for our pre-construction meeting. We didn't hear a word for 3 weeks after that until we received an email with the subject line "This week's update!" from our rep. Ha, should have said this month’s update to be more accurate. Two months after our studio appointment we were contacted about scheduling our pre-construction meeting. Our rep said she'd be there and didn't show with no word, not that we really cared at that point. It's just a matter of principle - doing what you say you're going to do.

When I finally asked the rep why we weren't getting weekly updates she told me because they were in the pre-build phase working on permits and things and the weekly updates would start after construction started (not what their marketing material say). Construction started 2 1/2 months ago and we have gotten two phone calls from the builder rep in addition to two emails so that's 4 updates in about 10 weeks.

For our pre-drywall meeting the build supervisor was given the wrong email address for us so our rep texted me like the day before we were apparently supposed to meet to ask why we've been ignoring the builder's emails. Ha! When I said I haven't heard anything and neither my husband or myself could make the next day appointment, she realized he'd emailed an incorrect address. Nice. So he had to come in on a Saturday and she made a big deal about how nice that was of him to do (when it was THEIR fault there was a miscommunication). The rep showed up late for that appointment, again, not that we cared whether she was there or not as she's been mostly useless throughout this process.

So both the rep and the builder supervisor told us that KB hires their own 3rd party home inspector to do a home inspection prior to closing. The rep told us that from the very beginning and said there really wasn't any need for us to hire our own because they get a third party so there's no bias. I asked the builder supervisor when the home inspection is scheduled for so we could be there (we had a terrible experience with an awful home inspector that cost us thousands of dollars when we bought our first house). The builder supervisor told us the inspector only gives a day and not a time to come do the inspection so he doesn't know. When I insisted that we require that we're present, he then admitted to me that they actually DON'T do a thorough home inspection and it's actually more of an overall quality check.... So they've been lying to us this entire time. The builder supervisor actually told us we should wait until we move in to hire our own inspector so we've had a chance to live in the house and find some of our own issues... Wow! How shady do they seem?

A smaller issue is we were told in the beginning we could have a say in our landscaping (I'm very into gardening). When I asked about it at our drywall meeting the builder supervisor said they don't let anyone choose anything. They just have items they provide to everyone. I insisted I don't want a tree put right in front of my front door (where they put everyone's) blocking the view of the house and he said he'd agree to let me put a stake within a couple of feet where they would have planted it so it's not necessarily blocking the front door like it normally would but don't tell anyone. Why do they keep contradicting themselves?

Right now our biggest concern is their lying about a home inspection. They just seem like a bunch of crooks, let alone the fact we've been told we'd close in 4 different time frames now. Another pet peeve is when I've complained to the builder supervisor about not being kept in the loop with weekly updates like they say they'll do he keeps responding, "Well you know, everyone's important." What does that mean? I'm not a diva. I just want them to do what they say they're going to do. My concern is based on the poor customer service so far that if we do have issues down the road that they aren't going to take care of it/definitely won't in any kind of timely manner. I have not been impressed AT ALL with this process. It's really disappointing. We are genuinely weighing whether or not we want to go through with this, but then we have to ask if it would be better with anyone else? Seems like everyone in real estate is untrustworthy. It's a shame.

Besides cable issues, our touch ups have not been completed to this day. The only thing they have fixed was in the front room, a pipe busted and caused carpet to get ruined so they had to come out to tear wall down, replace carpet and repaint. I need my medicine cabinet replaced because the front of cabinet is messed up and needs to be replaced. Was told by superintendent that he would fix our front door and to this day the medicine cabinet not replaced nor has the door. The front door has a gap on the top leaving a space to where you can see light come into the house because they did not seal the top of door correctly. Also, the house on the outside needs to have a lot of touch ups with paint and powered wash to get cement that was splattered on the walls. There is still cement splattered on the concrete and was not powered wash like they do all houses prior to closing. Our front entry was supposed to be powered wash and to this day has not been completed as well. I could continue with more issues at this point.

If I could, I would want KB to buy back this home and give us the money we put down for closing. I hate this home. This was supposed to be the happiest day to happen in life. However to this day we have NOT ENJOYED living here. KB was only concerned about meeting their numbers for the fiscal year. Oh, I forgot to mention we were not supposed to close until December 15th 2014. Who knows, maybe if KB would have taken their time instead of rushing the house would be really worth what we paid for. Sloppy work and I would NEVER, ever, recommend anyone buying from KB especially in the Foxgrove Subdivision. Frustrated and not happy. I am sure KB's happy because they meet their quota and sales got their bonus check.

Original Review: Dec. 4, 2014

We closed on our home Oct 31, what was supposed to be the happiest day of our lives closing on our "dream home". This was the start of our nightmare. There were all kinds of problems prior to closing from baseboards to windows to tile and paint. We were promised that everything would be taken care of the day of closing. Being eager and anxious, we believed it. They had 15 days after we closed to get everything done before our final move in. Here it is, December 3 and we are still waiting. They attempted to fix some of the problems but slapped it together again like garbage. I expect professional work to be done professionally. They finally sent someone to attempt to fix my tile today, again it was not payed correctly not to mention the dust covering every surface of my home and belongings. I had to take hours that I didn't have to clean up the mess, purchase extra cleaning supplies to do so and now am going to have to do it all again because they have to tear it up again but God knows when.

1 day after my 30 days were up, the electrical switch for my garbage disposal stopped working making the disposal not work. I contacted kb and was told I would hear from someone no later than today. Here I am still waiting after 10 pm. There are so many other problems that keep getting swept under the rug. We saved our VA loan to buy the perfect house and it has turned into a complete nightmare. We would have been better off in a foreclosure.

I called KB several times and they took forever to come fix the heater. The rest of the stuff they never fixed. They were forever giving me excuses and saying I was not home so they could not get into the house to fix anything. What they had were a bunch of con artists. I finally sold my home after 7 years. I was not the only one with problems, most of my neighbors had problems with their homes.

My exterior stucco is filled with stair steps block line. And on my house right side I have stucco budging at bottom. All of this in mine. The KB Homes guy said, "All this is normal". Really, am I that stupid!!! City Hall here I am..... and Problem Solve!!!! I don't have money to waste on idiots!!!!!!! In addition, I am paying association for a none gated community. When someone vandalized our boxes we had to pay out of my pocket even though I don't own the property where the mailboxes are located. But we have to maintain the property that we do not own where the mailboxes are located.

Also -- the tree in my front yard has died and I have requested for a new tree.. My customer service rep has claimed they spent a lot of money redoing my yard that they cannot help me replace my tree. Yet the house across the street from me which has been built for 5 years+ just got a new tree for free from KB. What a load of crap. I am putting my house on the market before anything major happens and will be building a new home with a different builder. I do not foresee myself buying another KB Home in the near future.

So did call the police and he run away because he said that he didn't wanna go to Jail. When he run I took picture of his car that he was in and I made a police report. I called Kyle and I left a message on his cell phone - he never call me back. 1 days later I called vice President Tim Dennis at 281-668-3800, I told him everything I spoke with him on Thursday. He said that "He is the vice president and he will fix everything but I need to call you back tomorrow to check his schedule to see if he can come on Thursday because that is the day I can see him." I waited Friday 22/2014, he didn't call me. Today is Tuesday, the last day of my warranty - get expired 08/19/2014 and Mr president Tim Dennis had not call me back. Please can you help me.

Houses are re-leaking, not fixed right. BUYER BEWARE - BEWARE - BEWARE. I am financially ruined. Can never sell the house. Stigma & damage too great. Can never re-finance. FL Attorney General investigating. DOJ filed appraisal fraud lawsuit - settlement. Texas made them tear them down. Now refusing to fix foreclosures they built wrong. That's a lot of houses. Imagine the neighborhoods. Ruined. Slums of tomorrow. LONG HISTORY of bad construction bad warranty compliance & fraud. Lots of websites out there about how bad they are.

At first we thought it might be some damaged area of the roof that leaked, but I was actually a "design flaw" in the roof: where the roof of the house meets the roof of the garage formed a reservoir!! HOW AWESOME IS THAT?! So, since I've owned this house, water have been collecting in this reservoir every time it rains and eventually saturating through the roof making it through the second floor all the way to the garage, saturating everything in between. Of course, there was no indication of this happening UNTIL THE DAMAGE WAS SEEN IN THE GARAGE.

I immediately had someone fix the faulty roof, and all the damage it had caused (and it was extensive) and called KB Homes to discuss reimbursement for this problem, thinking that they would AT LEAST pay for the repair of the roof design flaw that existed. Their response and claim: Since it was not an emergency KB Homes would have fixed this problem if KB Homes were made aware of it. Since I did not use a KB Home authorized contractor, KB Homes will not reimburse me for the repairs. And since this is not a structural damage issue KB Homes is not obligated and therefore will not pay for repairs related to this claim.

I would like to add that is only one for MANY, MANY damaging flaws I have discovered throughout the house since I had purchased it, but this is the most recent and so far, the most damaging and THE MOST COSTLY. I also want to add that it takes a great deal before I complain about anything, but this issue with the roof and KB Homes' response of utter disregard was irresponsible if not simply unacceptable. Being only one person against the second biggest home builder in the country, what can I do if they, KB Homes, refuse to reimburse me for the repair of their faulty product? Under the warranty after two years, I am not protected against damage resulting from KB Homes' faulty designs or the repair to faulty designs that would continue to rack up expensive damages.

After a quick search on the internet of KB Homes, I was not surprised to find that there are HUGE numbers of complaints against KB Home that continues to mount! Apparently, KB Home had been building and selling so many shoddy homes that even our State Representative Debbie Mayfield said she wants Florida to stop KB from building more houses until they fix the ones that weren't built correctly. Wow, so how many incorrectly built houses do you have to build to upset a State Representative in like that?! State Representative Mayfield also chairs a legislative committee for the department of business and professional regulation.

KB Home claims to be diligent with repairs to the homeowners' satisfaction but they neither did any repairs, reimbursed me for ANY repairs on the KNOWN DEFECTIVE DESIGN ELEMENTS of the house, and their claims department was all too happy about pointing out how they cannot be held responsible for the cost of the repairs to this WELL KNOWN DESIGN DEFECT nor the damages caused by it.

In conclusion, I am neither happy or satisfied with KB Home with the house they sold me or the services attached to this house. They have not been helpful nor pleasant about the few issues that I had brought to their claims department (out of many, many issues that actually exists with the house). The simple fact that KB Home refuses to accept responsibility for the cost involved in correcting the design flaw that they knew is common in the roof of these houses, and certainly would not take responsibility for the damages resulting from it makes me feel they are an awful company selling cheap shoddy products that they are unwilling to stand behind.

I got an email saying ok and I send Nationstar how much money I made from both SS and VA for both 2012 and 2013 and income verification letters from both. I sent an email on May 7 to Nationstar asking if everything was ok and I got a reply saying that KB Homes had asked them to send my information to Primelenders. Then on May 13 while I was talking with someone from Primelenders and without my knowledge or permission they ran my credit. I was never asked my social or my permission. I found out that they did this when I got a notification from the equifax that someone had run my credit. I contacted Primelenders and asked them what they were doing running my credit without my permission and the lady said I am sorry.

I have since filed two complaints with CFPB, one against Nationstar and one against Primelenders. I have also filed a complaint against KB Home with the FTC for identify theft. I will be meeting with a lawyer also to file lawsuits against both banks and also possible against KB Homes. I have also placed a Fraud Alert on my credit report. So if you find yourself in this spot like I found myself, remember you are protected under Federal Law. I am lucky I have the email stating that KB Homes asked Nationstar to do what they did. The other thing is that Primelenders denied me a mortgage I did not apply for. Also when KB Homes did this they sent it to a bank that was going to make it harder for me to get a mortgage.

Come to find out they have been repairing several of my neighbors' homes that have the same cracks in the same spots and covering them even though we all purchased our homes at the same time and no one is "under warranty". Talk about discrimination!! I would never purchase a KB Home again as they try to give you the run-around. There are far better builders and more ethical organizations that stand behind their product than KB Homes. We will be dumping this piece of crap home and moving over to Pulte Home. Stay away from KB, at least in Inspirada!!