KB Home Reviews

KB didn't do it right the first time. My house is showing serious deficits and for KB to look me in face and say that they are standing firm in their decision with half doing the work the 2nd time around has infuriated me to the point where I want everyone new homeowner, future business investors, stockholders, new channels and anyone who will listen to know that if KB home chooses to fail trust of the homeowners who put their trust, our trust in them, then they don't deserve another dollar until they do right by the dollars that were already invested.

Our house was built in 2005 and I am currently seeing many people in my subdivision having work done on their homes which should be covered under our 10 year warranty. There are many thing falling apart in our home that should still be under warranty, items such as:

* The seal around the shower in the main bathroom wasn't properly completed. Water gets behind it and caused mildew.

Within a week of living there, a very large sink hole appeared in our front yard next to a community sidewalk, you could see about 4 inches under the concrete. To KB's credit, they did compact the area, several weeks later, but since they completed the work, our sump pump drains water daily. We were guaranteed a 10% graded away from our home. KB has admitted they didn't do that on some homes and courtyards and over the past 4 months have been trying to fix the grading issues. They have relaid the concrete in our courtyard 2x and 4x in some places. They relaid our driveway pad, which has sunk about an inch since. We recently had heavy rains and now you can see about 1 ft underneath my concrete pad coming out of the garage about 6 inches under our stairs in the front and and side yard and several weeks after the rain stopped, the sump pump still is going off daily.

Our community recently received an email from KB admitting that some homes have experienced major foundation issues and they hired an engineering firm to assess and solve the problem. After that email, we discover a large crack in our basement wall that was hidden behind some boxes. You can fit a quarter in the crack and we have only lived in the house four months. There is no way I can trust KB. I would be an idiot if I did, and there is no possible way I could sell my home today for what I paid for it.

Our first HOA meeting is approaching and as our community begins to look at the issues we face, we have discovered that KB holds almost all of the board positions on our HOA and the management company of the HOA is hired by KB. So BUYER BEWARE. YOU ARE DEALING WITH RATS AND CROOKS, PROTECT YOURSELF AND DON'T USE KB.

After they check house, they agree that house have 3 side wall need re-stucco (eradicate old stucco & apply new layer, 1 yr warranty only), this is by phone conversation but no paper document even we ask that. Also KB service person attitude become very bad (just want we take it or they close the case), they even don't answer my question. 1. How come the warranty date even short than original 10 yrs. warranty. 2. The side wall they don't repair is locate in front of the house, is most important side for the house. As our concern that side has a garage door & a lot of window, not like other 3 side only flat wall, worker just need ladder, but this side if 2nd floor need re-apply stucco they must use Working platform.

I called KB Homes because it is a relatively new house, asking if I have any warranty on this house - after all it is almost a new house right! Well, they told me, “No you don't have any warranty, and you have to pay.” I think is not fair to treat me in the way they did. I feel hopeless because I don't have that much money to do the repair and it is a new house from KB Homes.

I have had outside companies confirm that it is structural, but KB says it's normal settlement cracks. They told me the home should be caulked every year and painted every five years. I have many areas of the home where stucco was never even put on. You can see the block. I have sheet-rock damage and interior wall damage, as well as mold and black all over my kitchen cabinets. My cabinets are destroyed. We are in the rainy season here in Florida, as well as hurricane season, and I am really worried about my home and the safety of my family, especially with water coming through the electrical outlets, as well as a health concern for the mold. My children and wife have serious allergies already and are on prescriptions to help with their asthma and allergies, and this home is not helping them.

I have a lot of defects in my home, but I am only asking KB to make it right. I am not looking for any money or pain and suffering. I just want my home to stop leaking and taking in water. I want it to be safe for my family. I have done a lot of caulking and there has been patchwork done as well. KB does not want to return my calls, messages, and emails, or help me. They say it is normal. Never knew it was normal for a house to take in water all over.

Turns out they had deposited our check anyway (a mistake they claimed). Then we started getting tons of calls trying to convince us to continue with an FHA loan, which we didn't want. They even started to badmouth their preferred lender, claiming that they were difficult and crappy (yes, they said crappy). After sticking to our guns, we were told that they would submit an application for us to get our money back. Then two days later, someone else called to make sure that we wanted to cancel the contract and that they would submit an application to do so. Then a week and a half later, we got another call to make sure that we wanted to cancel the contract and were again told that the application to cancel would be put in. Then two weeks later, we got another call just to make sure that we were wanting to pull our contract before the application to cancel was submitted. WTH?

At this point, we explained that we were very upset that this process had been drug out and that we were under the impression several times now that our contract was canceled, and we would be receiving our check. The regional manager then told us that he would make sure that it would be submitted and we would receive our check in 2-4 weeks. Now 3 WEEKS LATER, we received a letter in the mail that if we would like to cancel our contract, we would have to fill out this paper. Once it was received, we would get our check in 4-8 weeks.

When we called to find what the hell was going on, no one could give us an answer. Then the salesperson we had originally spoken to called and yelled at me for bothering her on her day off. I NEVER even asked for her to contact me. We had asked that the REGIONAL MANAGER call us. When I finally got his number and contacted him, he, of course, had no idea what I was talking about and had no relocation of any conversation with us. He could not tell us anything other than our contract had been canceled and we should eventually get our money back. The money that they were never supposed to deposit. When I asked if he agreed that over two months for this process to happen was excessive, he said "I cannot comment or clarify anything to that extent." WTH?

Well, I will do it for him. IT IS EXCESSIVE!!! I cringe to think what would have happened if we had continued to purchase a home from KB Homes. Their business practices are shady!! They lie and mislead you at every turn. It doesn't matter what they tell you. They won't remember the next day. BE WARNED!!! DO NOT BUY FROM KB HOMES!!!

We contacted KB to inform them of the problem; after they realized our warranty was out, they didn't want to help us. According to our plumber, pipes weren't sautered correctly. Now that we've gotten that fixed, we've come across ANOTHER LEAK. This is ridiculous. This seems to be a known issue with KB. We wouldn't recommend anyone building a home with them. We've had foundation problems, we've had to replace one AC unit; this is sad, and our house is only 7 1/2 years old.

He was supposed to open the floor yet refused, saying KB Home will not pay him to put it back. He also told us that it's normal and all these KB Homes have cracks, big cracks, cracks everywhere. Later I got a call from a KB Home manager saying, "I need to come out and have a talk with your husband." Some KB Home manager looking like Vito from the Sopranos dressed in all black arrived. This guy was also unprofessional, didn't introduce himself, didn't say anything at first and also just stood there staring. He came in, stopped, looked at my husband and first thing he said after coming into our home is, "so I heard you're going to sue us?"

After my husband told him what was said, he said they'll pull up the entry way vinyl but flat out refused to pull any carpet saying the crack could go across the home to the other side; but if it does is purely cosmetic, which we believe is warranty fraud. We also believe these guys know this is common with their homes. We were getting real sick of all the runaround, so we just decided to leave it alone at the time. After they later left us stuck with downstairs ceiling issues and feeling like we could no longer trust KB Home, we pulled the carpet finding a crack going from one side of the house to the other.

To make matters worse, they can't even properly repair our downstairs ceiling issues. We can't understand for the life of us how they could even build an entire house, but can't properly repair a ceiling even after replacing the ceiling drywall with their best crew. When you turn the light on, you can see bumps, ripples and waves. It looks like we're living in a slum home. KB Home's own district VP started to get loud at my husband in our home for pointing out the remaining issues, saying it's a nice ceiling, there's nothing wrong with it and that our expectations are way off.

We've had a long list of issues we could have complained about, only expecting KB Home to resolve a couple of issues and they couldn't even do that. We think KB Home seems to consider it a warranty repair even if the work is shoddy and they'll tell you it's acceptable. We feel like all we get from KB Home is more runaround and games. We think KB Home is a joke and the homes they build are garbage, but they make them look pretty and grand with all the cheap design touches to try and make their homes appear better than they really are.

We didn't buy a new home that was advertised as quality construction with a 10-year warranty for piece of mind with customer satisfaction to be dealing with this kind of unprofessionalism. Buyer beware. We are not the only homeowners having issues with KB Home! Google search KB Homes and YouTube search KB Home for more information about our story and other homeowners' stories. It's not just us having issues with KB Home. Please do your research as we believe KB Home violates an FTC Consent Order through deceptive practices and warranty fraud. It wouldn't surprise me if these guys are now running around on their best behavior after all the websites, YouTube videos and news reports about KB Home.

Of course, KB sent someone out and of course, they fixed it. Now just as what I said would happen has happened. I can't even believe this builder is allowed to get away with this. In 1996, KB had to pay $2 million for forcing arbitration on home buyers. I will be getting a lawyer involved now. Besides that, I will make my business to let possible new home buyers know about my problems. I also plan to go through this new subdivision and speak with more neighbors because after speaking with several of my neighbors, I found out that they are having similar problems.

They will always have an excuse or they will not be able to give you a direct answer to your question. I have decided to switch builders because the stress is not worth it. If your lease is supposed to end during the time that you are supposed to close, you might want to extend it if possible. If I knew then what I know now, I would have turned the other way. I am already disgusted and frustrated with them before I even moved into this house. Do not spend your money with someone that is not honest and upfront because this process takes a lot of time; this is a big transaction to deal with constant excuses and lies. I would rather spend more money for a home elsewhere than to have all of these headaches; it is just not worth it.

Lastly, we tried to make an appointment for the frame walk and we explained to the sales rep that our schedule is tight because we both work full time and have 2 small children. We called and tried to get an appointment. She said that the builder didn't want to make time for us; he was too busy to take us on our walk through. By this point, my husband is furious and wants to walk away. The customer service is horrible, and they don't give a crap about us. I don't know what to do.

Our neighbor three houses over had his entire house stripped down to the frame, and KB paid to repair his house but refused to do ours. In the letter, they stated it was homeowner's failure to maintain the house. There is another house in the neighborhood that is currently vacant and has yellow caution tape around it. My husband saw a worker repairing the house and was told by him that the house is full of mold from the cracks. We have photos of this house too. We've had numerous other problems with the house that I can explain further if necessary, but the cracks and water damage are the worst. KB will not do anything about this despite our 10-year warranty.

This same day we found corona bottles and tops in several places. This was after we cleaned their lunch, soda, watermelon, cigarette butts, etc. up for weeks. We also have taken time to make the job a lot cleaner - shop vac being used to remove saw dust, etc., which we knew wasn't a concern to the sloppy workers. Removing debris, nails, sheet rock, etc. Just helping to ease our minds. Insects were also an issue, which was the beginning of our extra work of cleaning and spraying, but it has begun to show how careless the workers are!

We have not received a return call from the project manager after pics. Calls and messages from the sales rep were left. It seems the sales rep cares, but she's not building our investment! We stayed on the site for several times a week and are now having unresolved issues! I will update in a few days.

In the last year, we noticed several rusted screws come out of the ceiling on our 3rd floor and continued week subfloors on the 2nd and 3rd levels. We are not sure if the exposed rusted screws mean we have water damage or if they were rusted during the construction of the home, but are definitely alarmed by this. We recently have cracks around our living room window. Again, given the problems many of our neighbors are having, we are not sure if this is an indication of future water intrusion. Last, we have witnessed many of our neighbors struggle with multiple structural problems including crumbling decks, water intrusion, and weak flooring. We now live in fear of what lies behind our walls and beneath our floors in our home. We may already have water saturated wood framing and mold resulting from continuous water intrusion many of our neighbors have discovered.

We live with the realistic possibility that one of us or our son could fall through the floor due to high levels of moisture accumulating in our subfloors. Our family has been deprived of the full enjoyment of our home. We can no longer afford to be subjected to the health risks and uncertainty of paying for mistakes that were not of our making but that of KB Home and its engineers. The astounding number of homes reporting continuous damage and weakened structures is shocking. We join with other homeowners of this community who are at serious physical and financial risk with their defective homes.

After 6 weeks now, the neighbor's sprinkler wire tubing is still on our side of the fence. KB Homes sold the unit that is shared with our building to someone who bought the home with no upgrades with the idea in mind that he would do all of the upgrades himself. He is doing this construction work at night and on weekends, so this has been going on for 3 months. We can hear hammering and drilling at all hours of the night and weekends. It starts at 7:00 in the morning on the weekends, and during the weekends, sometimes after midnight.

We have complained to KB Homes about the noise, but they claimed that they have no responsibility for this, even though they sold this person the home knowing that this is what this guy's intention was. We can complain to the HOA, but KB Homes has the majority board members. We have complained to the HOA on the issue of other paired homeowners making changes to the exterior of their homes, but the HOA doesn't do anything about it. Even though they say the homes are covenant-protected, anything goes. I don't recommend buying anything from KB Homes in Stapleton. They talk the talk, but don't walk the walk.

Lo and behold, there were tons of cracks in the cement floor some of which were huge holes. There was a spot in the ceiling in our laundry room that completely fell out. So again, someone had to some out and fix that. The upstairs floors moved, creaked and actually had a dip at one point in the hallway. It took them about 3 to 4 times coming out to fix this problem. The biggest problem is our stucco issues. It has been cracking since day one and we have said something about it since day one and all they say is that it is the warranty guidelines. Now, 2 years into our brand new home, there are 3 areas where our stucco is bulging and about to fall off. The only thing KB wants to do is fill in the cracks and paint it. I actually had a stucco specialist come out and take a look at it who wrote up a report stating that KB's contractors applied the stucco wrong, that it is always going to crack and how it can be fixed the right way.

Well, the right way is far from filling in the cracks and painting. I am at a point where I want to sell my home and never look at KB ever again. I have expressed to them that the cracks may have water in them which we all know leads to mildew and their response is, "oh well, this is the only option we are giving you to fix it," not the let the wood dry out if wet and re-do the stucco like the specialist told me it should be done. I would stay as far away from a KB Home as possible because all it is going to do is cause you headache and tons of cash. None of the people I have dealt with at my KB Home community give a ** about any of their homeowners. All they care about is their paycheck. Dealing with Darren ** and David ** will do nothing but ** you off because they are the absolute worst when it comes to customer service. There is only one person who ever cared to look at our concerns and be nice about it but I won't drag him into an ugly situation.

Just beware that they will talk a good game and make their homes look like a masterpiece just to get you to sign on the dotted line. However, they do not provide you with a warranty book until after you sign and then, when you have problems, they tell you, "Oh, didn't you read the warranty before you got it?" Their warranty is bogus and a big crock just to get you to sign the contract. I pay almost $1500 a month for a house that is falling apart. This was our first home and our dream home and I'm regretting every second of allowing KB the opportunity to earn our business because they are the last ones on earth I would ever consider giving my money to again. Do yourself a favor and stay away from KB Home in all states.

Read customer reviews because, after my experience, I did and I wish I did my research before buying my home. There are thousands of bad reviews mainly for stucco problems and mildew, not the type of problems you will want to see in your home, period. All I can say is that after they "fix" my stucco again, I hope that I never have to talk to another KB Home representative because they are money hungry, rude and inexperienced.

Oh, yes, since my previous complaint, the string to pull up the "faux wood blinds" that all have the "wood" coming off on every window, the ones in both spare bedrooms, just ripped. The first happened last year, because the string frayed; the blinds are lopsided. To make it look nicer, I tied this bottom quarter together with lace. The second blind incident happened just two days ago, and this string just ripped, so the blinds are in their down position. Again, what a waste of house and money. Too bad you can't sue KB homes; they would surely deserve it. The air conditioner would be $6,000, not to search for the leak. It could be in the walls or anywhere, but just to bypass the existing pipes. The other things wrong in the house, toilet, sinks leaking, windows sticking, blinds, stucco crumbling away on the side of the house, outside spigot bursting twice in one year, would cost money too. But next to the air conditioner, the termite problem in one of the bathrooms that first surfaced late last year and the other one in the living room trailing from the first window half upward past the curtain rod, would be the costliest.

KB is pushing back on making repairs. Meanwhile, the higher ups in KB make their big salaries. We have purchased modest homes from KB with all that we have saved and this is how we are treated.

I wish I had the time to check construction process 3 times a week and buy the work crew pizza but I was paying KB Home and their superintendent, to do that for me. KB Home is a lousy outfit and if my experience is any indicator, I'd say KB Home has real disdain for their customers. Also, make sure you add up the total of the upgrades at KB Home Studio and don't depend upon the KB Home Studio consultant to total your upgrades correctly for you. My consultant couldn't add and tried to overcharge me $6,000.

Indeed I did and the people here at KB Homes, from start to finish, did exactly what they said they would do. During the construction process, I paid them a visit at least 2 to 3 times a week, even bought the crew pizza and sodas to show my appreciation. The team did an excellent job on the house. Every part of the specification process was done exactly the way I wanted them. I do apologize for all those on here that are complaining about their homes, but at the same time in life, you can't please everyone. Someone will always find something wrong and want to complain. I am happy with KB Homes and would and have recommended them many people looking to build a home from scratch and not have to compete for outdated homes that aren't worth what the listed price has posted.

Within a few weeks of deciding to buy a new home that was yet to be constructed, we decided to upgrade to one of a larger homes (from 3-bed to 4-bed) in the same community. We were held hostage to the fact that we had given deposit initially. They did not let us choose the elevation or the plot like they advertise. They had other plots which we were interested in and were ready to wait for 2-3 months more for the construction to start and end. But they basically told us we had to choose a particular plot and elevation because it would bring them revenue faster. So because our deposit were at stake, we agreed to go with the plot and elevation they said we were forced to consider. They showed us the model and also gave us the floor plan that came with that plan and elevation. We also went to KB Home studio where they let you pick interior for the house as part of the upgrade. Even through the whole process of interior selection, they showed us the same floor plan and even did flooring and electric selection using the same floor plan. We had a good experience with the people that represented KB Home in their studio.

As the new home started getting completed, we noticed a change in that the whole entry area which had separate flooring/electric connections mentioned in the floor plan was missing. Since we are not civil engineers ourselves, we thought it would eventually be added as they were still constructing; however we got it to KB Home's attention. It was surprising to know that they had not revealed the information to us that the entry area mentioned in the floor plan would actually not be constructed based on the plot and elevation they forced us to pick. We were horrified and frustrated. We called foul, sent emails and letter to their senior staff including their president and CEO.

Very surprising to a public limited company, no one cared to reply back. At this time, we had already planned to move out of our current home and were preparing the transition. We still proposed a number of alternative options to KB Home like adding the entry area as mentioned, moving us to another plot albeit we had to wait another 2-3 months or even refunding our deposit so that we walk away. KB Home made use of that situation and also the fact that they still had our deposit and basically blackmailed us that they would give us mere $2500. We were told take this or forget your deposit. That is peanuts when you're considering you are buying a home for ~$700K and would like it to be how you envisioned. KB Home were just not ready to talk and used our situation to corner us.

We did try consulting a number of attorneys in this field but given the way the builder's contracts are specified, we were advised that we would have to spend a lot of time and money to fight it out and the chances of winning are minimal cost. The builders essentially sign our life away when they make you sign a contract. They cover for themselves in all regards with footprints all around. In the end, being hard and busy professionals, we did not have time to fight this out and blamed out bad destiny for picking KB Home and closed the home. You might be surprised why we are writing this although we are KB Home customers; purely from helping the community and letting others know about KB Home and how you could avoid considering KB Home if there are other choices.

I am sure most builders cover themselves in agreement for eventualities but I would guess most are ethical enough to be fair in communicating the deviation they know about ahead of time or being fair in considering options when they realize they mis-communicated. Unfortunately, this experience with KB Home has resulted in us (not sure about you) being very wary about any new homes/builders we consider next. Thanks for taking the time to read this blog.

Now I'm stuck with this worthless home that I can't get any sleep in, thanks for ripping me off of my life savings to build this worthless paired home, even the police are tired of going next door to tell the neighbors to quiet down. I wish I never would have built this disaster.

Go to arbitration with the builder. Gather your neighbors, find a lawyer, and or as I said all of you at one time exercise your right to go to arbitration, but do it all at once. Do not close on the home. If things aren't corrected, when signing the contract put a clause in that states all items will be corrected prior to closing. Rewrite their clause that says they’re going to charge you so much a day for every day the home sits and doesn't close Hire an inspector to inspect every step of the way to bring these items to your attention. Go to the city and there inspectors get things in writing. Do not take anyone’s word for anything. Put in your contract that you want every thing in writing. Can’t think of anything else. If anyone needs to contact me, e-mail me at **.

The towel bars from both shower doors already fell off by themselves after one year and in one bathroom the shower door came off the hinges at least three times. The bracket holding it in place came off. The screw for it cannot be used because the hole for it is completely stripped. Outside, the stucco crumbles from the side wall of the house, over spray on the roof tiles, twice the spigot outside burst. Frequently, I noticed moisture in the grout between the bathroom and kitchen tiles. The kitchen counter has water damage on the overlap too from a kitchen faucet leaking from the base, this happened just last year. Again, the leak was only detectable after months of just hearing water drip, but not seeing it. Then all of a sudden, you could plainly see the water coming from the faucet's base.

I paid $255 thousand for it, many upgrades and, oh I forgot, the faux wood blinds started loosing their wood coating here and there a long time ago. I only used Pledge or similar products. What a waste of money. Should have stayed in the previously owned home built in the late 60's - brick, windows good and not letting in air like here and also convenient to slide open, not like here where they open, if they do at all, from the bottom up. Regret the purchase of this house in a part of town I don't like. KB should be sued not only for myself, but for all those poor people who also got burned with these homes. I read the horror stories on here and it's just mind-boggling!

Overall, the functionality is poor, very hard to place furniture and every wall in the upstairs living room has something cut out, e.g. window, fireplace and banisters.

Well, shortly thereafter, we find out KB Home had read the report prepared by the inspector and decided that this was a "homeowner maintenance issue" and that it's not covered under warranty. We then call Dririte (the company KB sent out) to ask how what they told us was translated so differently by KB. They said they just present the facts and acted as if they could not understand how KB translated the facts that way. We spoke to a lawyer who advised us to just go through our insurance and if they find the builder is at fault, the insurance company would go after them for the damages.

This is exactly what we did and oddly what Dririte had suggested at one point as well. We were going to use Dririte to continue drying our house simply because they were the first on the scene. We should have known better. We requested that KB at least cover our deductible since we have had two experts look at our home now and agree that this was a builder issue. It turns out that Dririte was going to overcharge us big time for the work they were going to do so we decided to not use them either.

Well, I received a phone call from KB refusing to cover our deductible and basically questioned our reason for needing the money since they heard from Dririte that our insurance is covering the damages. I was beside myself. They have a total scheme going on between them. They play the good cop bad cop role. Dririte insisted they be there the day our insurance adjuster visited to see the damages so the adjuster could see how this was a builder issue. Well, this is what I believe their scheme is, get the insurance to cover all the losses, overcharge the insurance company for the work that has to be done and in the end I wouldn't be surprised if they cut KB a % for providing the victims.

KB came in after several complaints and supposedly fixed the problem. However, a year and a half later, the problem reappeared and they have decided this time not to fix it. So I am now living with water damage, drywall falling apart, and probably mold infested family room wall. KB claims it is my problem to fix, because I should have been repairing cracks on the home’s exterior. Last year, bees were found behind my electrical box by the FPL meter reader. This happened because the box was not properly sealed, so the bees found a way to get in. Today I finally had it. I came home to a pool of water on the ceiling above my stove. I am fed up. I don't have thousands of dollars lying around to spend on a house which I have already spent so much on. I am sick and tired of fighting with KB.

Every time we contact KB we are all told the same thing: That these problems are all homeowner issues and not the fault of the builder. People that stopped by our protest who still have a warranty cannot get their problems fixed because KB refuses to listen, won't return phone calls, and when they do, they are so rude and insulting and give us nothing but attitude. They are the worst home-builders and they know it. I have a growing list of complaints from everyone in the neighborhood and we will keep protesting as long as it takes! If 35 different people are all complaining about their houses and the builder, there is a problem and we will be heard!

Six months later, the same crack opened and there was a water filter inside the garage. Just last weekend, I was trying to install the hardwood floor throughout the first floor and was surprised the crack is all over the first floor of the family room, to the kitchen and the living room, too.

Today the person from KB Home just said again they are not going to fix this crack because it is not more than 1/2". This builder is full of crap, they need to solve this issue because they said the house has 10-year warranty for structure problem and as far as I know, the foundation is the main part to build a house.

I need someone to help me with this crack,

The affordable home, which boosts the latest in green technologies and Martha Stewart signature designs, has a Central Florida address and is estimated to cost $140sq. ft. built. This would value the 2669sq. ft. home at right around $373K. Is this affordable? Is this the asking price? The answers are yes and no. Yes, if the house is listed for $373K, I believe it would be affordable, but the real answer is no because KB Homes have listed this home at $499,990.00. Is KB Homes squeezing the green out of what was said to be an affordable home by Martha Stewart? You'll be the judge.

I went to KB homes in Lake Burden in January, before knowing any of the previous information, to find my retirement home after 25 years of military service. I had no previous knowledge or idea about a builder concept home. I went through a lot of different homes in Lake Burden and did not find one that sparked my interest. A KB home representative asked me if I had heard about the Green Home designed by Martha Stewart and what was the max I would be willing to pay for a new home. I said right around $400K, I would be using my VA Home Loan and it caps at $417K for this particular area. I was shown the Martha House and I was told that this will be the only net zero home in Lake Burden. Additionally, he mentioned that because of all the donated extras by the contractors that worked on the Martha home, it would make duplicating the home at the $380K price point impossible. My wife and I loved the house, the concept, so I put my name on the intent to purchase list for the Martha Stewart Green Home when it became available.

Well, after leaving the house and very much excited to be #2 on the list, I thought my wife and I had a really great chance to find our retirement home. A few weeks later, we received an email informing us that the first buyer could not buy the house and we were being offered our chance to buy the house. My wife and I were very excited. Unfortunately, the excitement did not last long as we read a few more sentences down that there was some late breaking news. The CEO of KB Homes, Jeff Mezger, had decided to price the house a bit higher than anticipated at $499,999.00. I did the only thing I could do to start the process and I put my offer in at $408K, to begin the negotiating.

I received an email back three days later stating it's not good news and your offer is not close enough to the $499,990 asking price, so we are going to wait to see if we can get a higher offer. I was confused, I wrote back asking for a complete square footage breakdown of the house (I did not receive one) and I would contemplate making a better offer. I walked the house and it seemed less than 2000sq. ft. of living space. I was offering what I thought was a premium price for the size. As of writing the article, I have received no response from KB. The KB/Martha Stewart Green home was/is a fantastic idea, but as many other critics have written about the affordability issues of building green home, I believe KB and Martha Stewart have fallen flat in their joint attempt to build an affordable green home. This is a home buyer's opinion only.

I will be returning this form to you shortly. Nevertheless, I am very disappointed with you, KB and everyone else involved. I was told that I was qualified by everyone involved since I went through the completed process. I don't understand why all of the sudden, now I don't qualify. Furthermore, after submitting my IRA statement and generated letter (Meredith personally wrote it) as to why I was late/in default on my Walmart, I was told by Meredith that the information was sufficient and accepted by underwriting. All of the sudden, you all notice I have savings and NOW I DON'T QUALIFY for the Bond. Also, you wait until the week of Christmas to cash my $500 escrow check and knew then that KB was going to deny me.

KB is very deceptive and I have forwarded all the emails from everyone at KB to my attorney to look over. I should have not went to the entire process of selecting items to begin building my new home if I was not qualified. Even you told me that I had nothing to worry about and that I was approved or I would not have been able to get this far. Once again, it is deceptive! I kept every email from you and Meredith and you all will hear from me shortly. A class action lawsuit should be filed, because I am sure I am not the only one who is being treated like this!

I would appreciate my refund immediately. I should not have to wait 30 days since your decision was already made!

The specialist then referred me back to the Manager Darren **. I have not heard from Mr. ** since the last time he promised to get my issue resolved. He does not answer nor reply my telephone calls and his staff has refused to give me his email address. I have sent numerous messages for him, even asking him to at least tell me what KB Homes stand is on my issue but he has never contacted me again.

They are now building a two story home on the lot across from our home that is identical to ours in every way, except for the garage door. I have consulted a real estate development consultant and he feels that this will reduce the value of our home by 15% - 25%. I have tried to contact KB Homes but until today they won't return calls, and Nathan is outright nasty and confrontational. Today, I received a call from their legal counsel who simply stated "I'm KB Home's legal counsel, "Would you like me to call your lawyer for you." I am hoping to resolve this without taking legal action, but have already had my lawyer begin drafting injunction documents due to KB's refusal to communicate in any way with me regarding this issue (other then the legal threat by their counsel late today).

The home owners on all sides of the lot, where the new home is being constructed were all told the same thing by Nathan regarding what type of home would be build there and KB Homes policies and community standards. All are willing to sign affidavits stating this. I also learned this past weekend, that several other homeowners have complained about various things related to Nathan's sales practices and that their complaints have been ignored or worse because Nathan is the President of KB's nephew. I don't know if this is accurate, but at this point nothing would surprise me related to KB Homes.

For almost half of the time that I have owned this home, I have been struggling to get it fixed. I bought the house in May 2007. I found a crack in the foundation in May 2009 (1/4"-5/16" in width and 24" long, the entire width of my house). Since finding this there have been 5 Professional Engineers here, 4 KB representatives (3 of which are no longer employed by KB Home), 5 Mecklenburg county inspectors and countless sub-contractors trying to fix some of the symptoms caused by the house sinking and being cracked in half (i.e. cracks in the dry wall, black mold, separation in counter tops from the wall, doors/windows that wont open or close, soil testing, pressure grouting, leaking windows, patterns of nail pops, separation of crown molding from walls, ceiling separations, water main breaks, etc.)

Even after pressure grouting under the entire foundation (on July 13, 2010), the wood floors have already developed hollow spots. A few of the boards are beginning to separate. There are nail pops starting again in patterns in the sheet-rock. You can see daylight through the sides of the front door. Tony **, Director of Operations in Charlotte for KB Home, saw all of this on 8/16/10 and nothing has been done about it. None of the piers were installed under the manufacturers specifications; one pier is 5' below ground and 13" away from the house.

The slope that my house sits on is extremely steep and has a retaining wall at the bottom of it that has no drainage. I know that it is dangerous because I fell down it and ended up with a concussion and lots of bumps, bruises and cuts. I don't understand how/why companies can get away with this. They can pay their engineers to say whatever will get them out of something.

Somehow, I have been stuck with the responsibility of this sinking house. I have tried numerous times to get KB to buy it back. Currently, they are not even responding to my emails at all. I have also spoken with several attorneys, none of which will take the case unless I can give them $10,000.00 upfront, even though they tell me that I have an excellent case. I filed a complaint with the NC Attorney Generals office, they responded by telling me that this is a private matter and also not in their jurisdiction. I have also filed an Ethics claim against KB, with no response yet and a BBB compliant with the same results. I then filed a claim with the NC real estate commission and I am waiting for a response from them as well.

Any help and suggestions that anyone can offer is greatly appreciated.

Poor construction quality mass builders! KB uses cheap labor. My hand rails broke as I was holding on to go upstairs. Nails are popping out of the walls and ceilings all over the house. The toilets are leaking upstairs onto my first floor ceilings. I can't even use my front door because the key hole is already damage, adding an extra expense as I have to use the garage door instead. The carpet has nails sticking out in certain areas that it's scary to walk barefoot.

Every time I tried to contact them for service, they would send a new builder or customer care rep. The builders who came by always acted upset, later they sold out and my warranty was left to expire. Today, it's only four years into my new home. They do not stand by their motto of "great service before and after"! T I feel I made the biggest mistake ever. So much for their motto, I would not recommend KB homes to anyone. Stay away!

In the middle of December, they were laying new carpet. Within three days, all the seams started pulling so again we called, they sent the guy back to fix the seams but again it didn't work, so they replaced it again and the company that did it has done a good job.

Now on to other problems with this home. We have an unfinished basement walk out so we noticed that the floating slabs were cracking and separating from the outer wall so again we called KB Homes and they came and looked at it and we were told by Jeff "it is what it is, live with it". So we keep complaining to them so they came in, dug up six slabs in the basement and replaced them and within one month they cracked again and started to raise again so we called them again and was told that they would keep watching the floor as it was starting to raise again like it did when they replace it the first time. We have been hearing this popping noise when walking in the hallways only to find out that it is coming from the stairwell and the vent work. Now the garage floor slabs are cracking and raising as well. We had to have them come in and replace the kitchen floor as it was squeaking like a house that is 10 years old, along with squeaks in the other rooms with carpet.

We have notified KB Homes but they tell us that the popping is what it is to do. The other night we heard what sounded like a bomb going off. My husband went to the basement to find that the slab that the furnace is sitting on popped along with the boards that support the stairs. Again we called KB Homes to be told that it is out of warranty and that nothing will be done.

I contacted my home owners and they sent out the adj and then a structural engineer to look at it and he told us that yes, he did have some concerns with the slab that popped with the furnace sitting on it. We also notified the VA as they are backing this loan and the BBB as well.

I would never recommend a KB Home to anyone as they are high-priced with poor workmanship. If KB Homes doesn't do anything about the slabs in the basement, I will walk away from this home as I feel it is not safe and then to be awaken from a sound sleep three times with what sounds like a bomb and all KB Homes can say is "it is what it is, live with it". I have pictures if anyone would like to see them. If KB Homes doesn't take care of this mess, I will walk away from this house, as I am not paying for something that has had nothing but problems with it since it was built.

They did not measure or take pictures, and they also came when I wasn't home. It has been more than a year, and they never called back, I had to call their corporate office. They told me that I had to talk to the regional office, which I did, and I was told to hire a structure engineer, so that he can find if there's a problem with the foundation or not. It cost at least $400 to hire one, and if he says that there's a problem, their structure engineer would look at the report, and if he did not agree to the report, nothing would be done. The last words from KB homes were that they were not going to do anything about my hairline cracks, and they are growing, and going all over the house. I can not do anything to the floor, to make it look better, because the cracks are growing, and the cracks on the walls just came back. The nails on the walls can not be covered.

I reported it to KB Home. They came and patched the outside of the house and painted over it. Now my house looks like a road map. They also told me that since the house is new, it was still settling in. Okay, so now with all the rain again, I had dirty water coming into my guest room as well as my granddaughter's room. The front of my house is now being torn down, because now, all the wood has rotten and they have to rebuild it again.

This house is only 2 1/2 years old. Then why is this happening? I paid over $200,000.00 for this house at the time, they are still building and selling for half of what I paid. They wanted to compensate us with putting new carpet and paying for dinner. I am retired and live on a fixed income. I have tried to get a modification on my home, but I have gotten nowhere.

This house is not worth what we paid for. My wife has an ulcer; she also has asthma as well as headaches. We both have been very stressed over this. My wife has been suffering from pain due to her ulcer, for which she had to go to the doctor. She is very depressed; our relationship has suffered because of this. This is my first time buying a home. Had I known that it was going to cause all these problems, I would have not bought it.

Before pulling out, KB started building homes that no longer had the beautiful tile roofs that were standard at the time. DR Horton has built home starting at $110,000. They all look the same. We purchased our home for $210,000 appraised at $225,000. Ours and everyone else that bought KB value have dropped. I know that the economy has to do with part of it. However, if KB would have done what they promised and made it a KB community, I feel that the value would not have dropped as much. Our home value is around $170,000. The new homes that DR has built have brought in undesirable into our community because of the low prices.

I do not know if anything can be done for my neighbors and me but I would like to get the word out about KB and their business practices. I know that this is not the first time KB has done this. I am also disappointed with our City of Rio Rancho for not stepping in and try to do something. By the way our property taxes have increased in the last year while our value has gone down.

We contacted KB and met with the warranty rep. He looked at our yard with a landscaper and agreed to fix the problem for us. Having been assured they were going to fix the problem, we put a $500 non-refundable deposit on a new puppy. Well, months had gone by since KB said they would fix the problem and they still had not done so. Every time I contacted the warranty rep, he gave us an excuse for why the work had not been done yet and said it would be done soon. Finally, he got back to us and said that he now had a new project manager and they could no longer fulfill their promise to do the work.

After quite a few emails to the operations manager, George W, he agreed to come back to my house and look at my yard again. He came with the warranty rep and looked at my yard and said it wasn't bad and they could not spend a lot of money on the job because we were technically past our warranty period. They wound up bringing in a little dirt and filling in some of the low spots but that's about it. The yard is by no means fixed and needs to be completely regraded.

They refused to send this. I did get a piece of paper dated the same day as I signed papers that said my mortgage had been approved. This was nothing from the bank, but on a cheesy looking certificate that anyone can make on a computer. How could they approve me the same day as I went in there with intent to purchase? In the end, I received only $8,000 out of $16,000 I had given them. I was told this was for fees and they refused to show me in writing what type of fees.

I wrote their Ethics department and they did nothing more than send my letter to the Jacksonville office and said their legal dept. would contact me. Some guy did call and I doubt he was in the legal dept. He identified himself as a supervisor. He said I did not even deserve the $8,000 back, but they did this because they felt sorry for me. He refused to give me any satisfaction and he is the one that emailed me the cheesy certificate. He had no paper work on any mortgage application that was approved or denied. I do not trust these folks at KB Homes and can get nowhere with the Corporate office. Be careful as I was lied to repeatedly about getting my full refund back from the salesman.

By the time you get to the master bedroom and bathroom, you can't even put out a candle with the airflow. We sleep in the guestroom in the winter. Only one upstairs room receives adequate heating, all other rooms have such a contorted duct layout that there's little left to get to the room. This is even after they came out and improved our system which resulted in little. The HVAC design was botched from the start. I brought in an HVAC guy and he said this would have been an F in his design training. How about F? In our neighborhood, there are homes with central AC and window units! So much for buying a newer home.

When I came back from signing, I noticed the brick was even worse. I was so upset. But now I felt like I couldn't do anything. It took months to actually have a new superintendent take care of it. They re-bricked our home. Then also, when we did another walk through with the inspector, the superintendent told us not to say anything about the wall in our master bath that was uneven. The superintendent stated it's not a problem and will never be a problem. So we took his word and he gave us an upgrade on our thermostat.

Now, it's over five years and I'm going to have my floor re-done by my brother-in-law and he noticed that wall in my master bath. He told me to get that looked at, so I called KB Home. This time, there was another new superintendent. He said they can fix it as a courtesy, so they did. But they did a sloppy job. Other problems began within 1-2 years. I never had to lock my master room until my sister came to live with me, so I tried locking it but it didn't lock. My husband bought a new one. Now, my door didn't want to close right. I called KB Home and again as a courtesy, they can fix. But they just nailed bigger nails to the hedges. It looks sloppy. I noticed my vinyl flooring in my master bath turning color around my toilet (months-1 year of buying home). I didn't think anything of it until my brother-in-law also pointed that out.

KB Home came out and said, "Well, your home is over 5 years old and has no warranty." I told him it started way back. So he had plumbing guy came out and just replaced the wax under my toilet. The plumber said it was time for a new one and that's what made my floor turn colored because water was leaking under my vinyl flooring. But KB Home only replaced the wax. I didn't want to replace the floor or pull it to see the damage. The plumber said he noticed mold. But still KB Home wants no part in it. My front windows leaked, very, very bad condensation in autumn, fall and winter. Actually, all my windows do that but very little compared to the front windows. Every morning, there is a puddle of water on the baseboard and condensation surrounding all the front window. KB Home has also had to come out and replace some fence boards. It had looked like someone was shooting my fence as a target. They repaired my fence in the front where we open to get to the backyard, but it fell apart again. I can see nails coming apart all through the outside of the house. Cabinets weren't level.

I noticed that recently because we put knobs on them and also the laminate counter tops are coming apart at the edges, finding cracks on the inside of my walls. Also recently told the superintendent that my sink always shakes when I turn off my garage disposal. He told me that's normal because I have a large garbage disposal and a cheap sink and all the homes do that and that his back at home does that too. When I told a plumber who replaced my wax under my toilet, he said that the new KB Homes are coming with support under the sink from preventing that to happen. I told him that's good but what about mine. Of course again, KB Home couldn't do anything about it because I've been in my home for over 5 years. When it rains, water comes through my front door of the home also. Why?

I always have problems with my a/c unit. The same time when KB Home was re-doing my brick outside, my home wasn't getting cool inside. I asked the superintendent at that time and she sent someone over. That guy seemed lost. I caught him outside just wondering. I asked if everything was okay. He said, "Well, I found the problem." I needed freon. Get this. At that time, I was only in my home for one year. It surprised me. So I asked my mother-in-law about it (since she knows a little about a/c) and she was surprised as well. She and other HVAC, etc. people told me the same thing, that freon should only be needed every 4-5 years. I let it go. But here comes another year later and same thing. This time out of warranty with KB Home and I paid for the freon.

Another year later, my a/c compressor is not working. I was lucky that part was still under warranty through Carrier (let me add that Carrier are the worst a/c units to get) and just had to pay for labor. Now, this company who did the work stated he can put freon in my unit if needed and guess what it did? But he didn't charge me (thank goodness). Now six months has passed since my compressor went out and the same thing again. House is not cooling. Luckily, my sister is going to school for that field and that school does home visits. At no cost, they came out, looked at my a/c unit, cleaned it out and stated I needed freon.

What!? Again, I mentioned to the teacher that it hasn't been long since I had freon put in. He checked my unit out and he said no leakage but something within the walls. I told KB Home and again they told me no warranty for that. I can go on and on about a lot more. But I'll be here for another one hour. What should I do? When I signed on my home, I had a choice to pick one of two warranty through KB Homes. Of course, I had chosen the one where I get to sue them if I ever needed to; only if I knew where to begin.

I called KB and emailed them. I explained about this and I was told it was not under warranty anymore, and they stood behind 100% behind their craftsmanship. I explained to them that I used to remodel and build homes years ago, and that their craftsmanship suck; also that the siding installed was completely incorrect (hardy-back) that I used to install in MT and WA States for many years. I noticed how they were building homes here by watching the so-called carpenters, etc. that did not speak English. By the way, I am not a racist. I, too, am Mex-Am.

I explained that they need to teach them how to use a level and tape measure, etc. It's cheap labor. I thank God that I can fix my issues; a lot of people can't but needless to say, I am on their crap-list out here. I would never buy a KB home and have recommended others to do the same... they are very ** builders. I wonder how they get by building permits especially inspections. I know that out here, the city or town is using their code enforcement agent as inspector. All I have to say is that KB does suck.

At 6 months, the carpet was already showing the seams where they were put together, the sliding doors got water inside of them, had plumbing issues, the paint job was horrible and when you paint over it, you can tell that they had started building really cheap looking houses in the community that don't even look like the ones on our street. They look like they have a big band aid across the fronts (ugly). Of course they went down so far in price. I don't think we will ever get what we have paid for when it is time to sell. I would never buy a KB home again. Poor workmanship!

We spoke to the sales staff member and we were given the form to fill for a refund and cancellation of contract. That was July 9, 2009. It is now November 21, and we still have not received our $1000 deposit money back. We have tried over and over to contact the staff through emails and phone calls, and are being given the runaround. Today, I finally managed to contact the supervisor for KB Homes sales and was told that our original process from July was denied, and that it was reprocessed a week ago, and to expect another 4 to 6 weeks to receive the refund. We will never use KB Homes and we will never recommend them to anyone. Do not use KB Homes.

I contacted KB Homes prior to contractor's assessment and, as usual, KB Homes made it quite clear that warranty is only for one year so that it is not their problem. Coincidentally, KB representative reports so many of their homeowners reporting roof damages. Wouldn't this suggest some troubleshooting on their part? In KB's world, of course not! The estimated cost to fix my roof, per contractor's estimate, is about $7,000.00. Shouldn't KB Homes have some obligation to help cover the cost?

Last night, my sister-in-law came by with her two babies. She came into my home crying and said that before she could even return to her car to move it, they were towing her away. She begged to just collect her two car seats and purse, and she was denied. They informed her that they also were closed for the evening, so she had to wait 24 hours before getting her vehicle back and pay $200 cash. I have reviewed our contract when we purchased our home, and nowhere did we sign anything that told us we could never have a guest park at our own home! The HOA and builder couldn’t care less.

I was informed by the original HOA after we purchased our home that KB messed up the construction plans and unintentionally made the streets too narrow. So if we were told otherwise when purchasing our home, why are we being forced to abide? KB should have provided some sort of parking, maybe an extra lot with parking spots. But you see, they would not have made a profit. The entire community is frustrated and parking at gas stations and walking home. It’s ridiculous. We are trying to sell our home, and the second anyone finds out about the situation, they want nothing to do with our home or community. It is the one and only reason we’re selling and the one and only reason no one will buy.

The other thing is I can’t even grow grass on the side of my house because of the steep slope and solid clay yard. Now the company that KB Home hired for the HOA, I have 4 days to grow grass or pay $25 a day that there is no grass. Now people would just put sod down like the guy across the street from me. He has a pond in his yard and Ryan, the KB rep came out and told him, "Too bad, we are not covering this under warranty,” because he did put sod in. And that HOA, there are three people on the board and guess what, they are all KB employees.

I have many problems in my home: toilets leaking water under my floors, cracked sidewalks, porch, garage, and driveway. Their comment, "Well concrete cracks, that’s what it does.” I am no way a picky guy but after I had to take 8 inches of the yard out and refill it and grade it, my two and one-year-old still bring me glass and rusty nails. I have owned Ryland Homes before and never had a problem. Now after living here for six months in a community with 2400-3500 square foot homes, they started filling in the area with some cheap trailer looking homes, you know 1100-1500 square feet. My only advice is stay away from KB Home.

The sales guy told me that they did resod, but someone must have thrown old rocks in the grass! Okay, all this to me is kind of minor when it comes to the rest of my experience with KB Home. Okay, so I have been in the home for 2 weeks and I get a water bill for $300. So, I have the water company recheck. They did and it’s right. I called KB and the sales guy says maybe I take too many showers. Seriously, I’m thinking, “Did he really just say that?!” So it turns out that there was a leak in the sprinkler system which I didn’t even know I had much less turned on! Did KB offer to do anything about that? Nope, but they did mention some clause about me not being able to complain. A few months later, my living room windows start leaking during a bad storm. So, the guy in charge of warranty issues comes by and says it’s because the water was blowing sideways. Right, I say. It happens again and again. I complain and complain. Now, this guy Derrick is very nice, very polite and always responded in a timely manner and would always make a call while walking outside. I heard him say, “I’m telling you this could be bad. Let’s just fix it.”

I don’t know what he was told, but he comes in and says, “Have you sealed your windows?” I had. I did it after he explained how to do it, even though I was still under warranty. It happened at least 10 more times so I contacted KB corporate and told them I was sending a letter from my lawyer with legal action if not fixed a few hours later. Derrick was at the door knocking and told me sometimes the brick sweats and if it did it again, I should call him and he would come ASAP to see where it was coming from. So, one night I wake up during a storm and there is water everywhere. My kitchen is covered all over the counters. My grout was oozing water and the living room windows had water coming in.

Derrick came, checked and said it’s a minor leak, pressed or kind of leaned on a window ledge and off came part of the wall. He gets on the phone and says, “This has to be fixed now.” The thing about that upset me the most is that KB said, “Well, you’re well out of your warranty now, so we are doing this out of courtesy.” They ended up having to take down the whole back of my house where the living room is at and the side where the kitchen is at. All this only after part of a wall falls down and I threaten to sue because some kind of moldy stuff was on my wall and sometimes it still shows up. In my opinion, KB Home builds cheap houses thrown together. I was shown a paper stating that the house was inspected by an independent. When I asked for the form to see who did it 6 months later, the lady laughed and said KB does not do that. Recently, I was up in the attic and discovered holes and gaps where you can stick your whole hand or head through to the outside. I don’t think you should be able to that. I am no expert, but the wood used in the attic appears to be 2 x 4 and a lot of it rotted looking. There are lots of other minor things.

It cut outs to the attics and doesn’t fit right. The caulking in the bathroom came apart after 3 months. It was sold with a fire place, but has none. The kitchen grout and some tiles were never replaced after replacing the wall. Not enough insulation was used in the attic and I’m sure there is more. I am having a home inspector come out so I can know everything. Best advice for any first time home buyer: use a realtor, have the home inspected and never ever buy from KB Home. I feel like I was taken advantage of. I bought a house that was thrown together, over-priced and even the sales method used should be illegal! Almost every home on my street and neighborhood has been foreclosed on and these are very nice homes. Now, my home has lost over $25k in value in less than 3 years! I wish I could find the sales guy. I was told he quit and the warranty guy told me he would never buy KB. When I asked him why, he said, “Honestly, I see how they are built and it ain’t good.” Overall, I think he was the only reason I did not lose my patience, but KB, yeah it sucks!

About 3 years ago I bought my first home using KB Home. The sales agent showed me a home that was $170,000, which I liked and signed on. Being a first time buyer, I should have known better when he said he could fix it to where I would be financed for that amount. My father told me to see what the local taxes were, which I later found out were not accurate at all. The sales agent also told me that I had to go through KB's mortgage company, which is Countrywide. For some reason I was given two mortgages with Countrywide and understood that all my taxes and insurance, etc. (escrow) were tied into the larger of the 2 mortgages with a higher than usual interest rate which I was told could be refinanced after 2 years with no penalties. After about a year, one of the loans was sold to another company, Litton Loans, which in my opinion has some of the worst customer service imaginable.

Now, please understand that I was a first time buyer and, yes, a little "dumb" for getting into this in the first place. So 2 years later, interest goes through the roof and no company will refinance, even though I had never paid late even at the time because it’s 2 mortgages (not even Countrywide even though it was there’s to begin with). I get a letter stating I am behind on my taxes, so I pay. Thankfully my home is currently under the Soldier and Sailors Civil Relief Act, so I haven’t lost my home yet! Although since I have been put on S&S act, the escrow is now included in my mortgage payment but payments must be paid over the phone. So when I call, customer service tells me the amount for the escrow and mortgage and I pay it. My statements say that I am current and one day after inquiring about bad mortgage loan restructuring, I get a statement stating that I am behind by almost $5000! Still, I have not gotten any kind of solution at all! As for the S&S act, I also discovered they only had me on it for this past year, but should have been on it the entire time, which is about 3 years. Hopefully, now that Bank of America owns it, now I can get some kind of solution. I know one thing: I am much wiser and leery about buying a home!

All the above issues were presented to KB Home customer service. KB Home sent someone to fix the shower gap but he damaged my wallpaper by ripping off my wallpaper. I was told to get an estimate for the wallpaper. I told them that I have no time to do it. I wanted them to take care of this wallpaper issue. I was mandated to get this done, so I started getting estimate and sent three estimates to them.

This time, they asked me for an appointment to see Rhett **. He came and made another appointment for his supervisor to came. He begged me so I did allow another appointment. When Rhett ** and his supervisor came, I was presented with three choices:

1) Remove the wallpaper and repaint the master bathroom;

2) Get me $350.00 and do what I want, which is very low cost to repair the damage; and

3) Re-patch the damage by getting it from the back of picture frame.

My reasons are as follows:

1) The upgrade or option included in this model home was $165,144.00 and the total price was $578,134.00. Mr. Brandon **, the sales agent, told me to offer $350,000.00. I know I should not have followed this advice.

2) KB Home has their own escrow company and it is mandatory to go to that company. I also have issues with their escrow company because after we closed the escrow (and we are the legal owner of the property), the First American Title company changed the documents. I think they are hiding something for their own benefits.

The leak got worse and the thing is, we could not tell until this year due to the leak not being visible until excessive damage has already been done. We were forced to call our insurance and get the thing taken care of. But our insurance will not cover this, and they said KB Homes is responsible. Well, the leak has been going on since the day we moved in and 2 professional plumbers have already reported that it was due to poor workmanship. It has been going on since day one. We called KB and got hung up on. They said it's not their problem. This is really bad. We will be out thousands of dollars for this if they do not take care of it. We need help, or should we need to contact a lawyer? We are not seeking a lawsuit. We just want it fixed!

Since we are retired and on a fixed income and the home values in Southeast Missouri are quite different, it is not as easy to find an affordable home in Colorado. We were searching the internet and found a KB Home community in Lochbuie, CO, where the homes seemed to be affordable and it is away from the hustle of the city. We called for brochures and were sent the brochures and called the Sales Office and spoke with Sales Rep, Lisa **, very pleasant and very informative. After discussing the options and upgrades, it seemed like the perfect opportunity to return to Colorado. We told Lisa we would be coming to Lochbuie soon.

We were very excited and were celebrating my husband, Werner's 85th birthday and decided this would be a fitting gift for an 85th Birthday. We drove the 1000 miles to the Sales Office in the building site at Lochbuie, Colorado on 3/24/09, were met at the door by Amy **, with a brochure with a very different price. All homes were increased by $5000. When we tried to show her our brochure that had just been sent to us, which brought us the 1000 miles, she said, "We have the right to change our prices anytime". We told her this was bordering on illegal and was surely unethical. Very disappointed, we drove around for a while and cried and got sick to my stomach. We settled down from the shock of this, talked it over and decided that if we went back, surely they would be reasonable.

We went back to the office and the price was back down and Amy even decided not to charge us the lot premium. We had originally chosen the "Conifer" but after discussing the upgrades and prices, we thought it was a little much for our budget and Amy showed us the "Conifer" and said the "Aspen", which was the next one on the brochure, price wise was almost exactly the same. Amy said that the only difference was the "Aspen" would not have the long hall way, high ceiling and a few of the interior upgrades. We decided we could live with that and then were told that no picture nor plan existed for the "Aspen". When we came out of the back office, the front office where the informational literature had been kept, was disassembled and all the literature was gone.

Amy took the financial information for CountryWide for loan pre-approval. We told Amy we were anxious to get this taken care of before we had to return to Missouri on 3/28/09. She said that would be fine, we could do everything by phone and e-mail. She would call us every week and Matt, the builder, would call for a pre-construction meeting and explain everything to us and call us for approval for every phase of the build. She told us to go have lunch and look over the neighborhood. We did that and came back to look at the lots, told Amy we would like to stay away from the cul-de-sac, would like to have our home set back from the street and would like to have a privacy fence. The lot we chose was as far from the cul-de-sac as we could get, with the choices we were given. The lot was marked only on three sides. When we asked if the property line went straight back, Amy said yes. The lot looked nice and square and sloped slightly to the street. When we asked for something that would show what this house would look like, Amy said nothing existed on that particular home at this time. When we pressed her, she finally gave us a copy of a portion of a blue print.

We were told by our Sales Rep. Amy **, that we would have all the information as soon as she could get it. When asked if we wanted to sign the Purchase Agreement now, we decided to wait until we could get the earnest money. Amy had asked for $10,000 earnest money and when we questioned why so much, she told us we were high risk because we owned a home. That did not seem right, since neither of us had ever had a label like that. We were told Amy would set us an appointment for the Studio to choose our interior upgrades on Friday, 3/27/09, at 10:00. The Sales Office would be closed on 3/25/09 and a blizzard was predicted to move in on 3/26/09. It was a little disturbing to know we would not get a chance to look the place over again or share it with friends and family. The hardest thing was not having access to the informational literature, which would have given us enough information to know which questions to ask.

The storm moved in and dropped about 18" of snow. Our appointment was canceled and were told Udie would work us in Friday afternoon. As soon as we could get out of the hotel parking lot about 10:30, we made our way through the deep snow to find our Credit Union, which had moved since we moved to Southeast Missouri. We got the $10,000 and started the journey to Greenwood Village. The snow was still slushy in places, so it took longer than it should have. Once we arrived at the Studio, about 1:30, Udie was able to get to us in a short time but It took a lot of time to choose the upgrades to fit our tight budget. Udie was very patient and nice to us. When we finished about 5:00, we were told Amy was on her way with the Sales Agreement. We waited what seemed like forever, since we were very tired and when Amy arrived with the paper work, it still took another half hour for her to get the paperwork like they wanted it.

It was so late when Amy was ready for us she said since it was so late and we were so tired, we need not take time to read the paper work; it was just standard and she worked with mostly first time buyers and she would take care of us. She would just thumb through and show us where to sign and where to initial and would send us all the information we needed in Missouri. It did not seem wrong to put all our trust in Amy, but when she got our signatures on everything and our earnest money ($10,000), she said that she only represented KB Home and not us but that she would help us through the entire transaction. She said that we weren't entitled to representation since we had not brought a Realtor with us when we came to the Sales Office and that KB Home would not pay for us to have representation. Amy assured us that it was okay and she would take care of us.

After taking two days to return home to Missouri, we began to look at the contracts and the first page had errors. That distracted us from reading on. We began to call to try to straighten out the errors. Wrong lot number, #7 instead of #9 and the wrong filing. After we thought that was taken care of with an Addendum, the paperwork kept coming with the errors still remaining and as we read more, we found where one of the financial documents said we had only put earnest money of $1000 instead of $10,000. The paperwork tug of war began and as we read we found things that we would never have agreed to. It was anything but standard.

We continued to beg for more information on our property and the volumes of paperwork continued to arrive and much of it didn't make sense or we didn't understand. Even though Amy told us we would get the original price quoted us before we went to Lochbuie, on the Sales Agreement it had the inflated price with the $5000 added on and a lot premium of $4000. Then that was taken off as a discount. They were not very happy when we called their attention to that. What would prompt them to do that? Unless they were trying to inflate the appraisal. When we asked Amy why so much paperwork to purchase one house, she just laughed and said that is to keep the lawyers busy. They would send bits of information but would not send us a picture of the home or the layout of the home on the lot. She finally sent a layout of the inside but no layout of the house on the lot.

Then we received an Addendum, which Amy referred to as a "Sales Summary" and we didn't like the wording on it and refused to sign it. It said that they were adding to our total and that any oral representations and promises were not valid. Most of the representation was oral: the description of the home and lot, even the pre-construction meeting was going to be by phone. Amy continued to call and coerce us to sign the Addendum and said they couldn't get the permits to build the house if we did not sign that document. Amy went on vacation and we called Michael ** to try to get the information we needed. He did not return the call. We called the office and spoke with Lisa and she sent a picture of the house and it was just a blob of black ink with no detail except an outline of trees. You could not tell it was a house. I called back and asked Lisa to edit the picture and resend and she said she would send it by snail mail and Lisa said they had the permits and set the pre-construction meeting for 12:00 on Friday, May 22, 2009. We thought it was very strange since Amy had told us that they couldn't get the permits without our signature on that Addendum.

Amy returned from vacation and set the appointment back for the pre-construction meeting until the end of the business day going into the Memorial Day weekend. When we got on the phone for the meeting, they sent the picture of the layout of the house on the lot and it did not resemble the house we ordered and the lot tapered to the back and the house could not be set back as we ordered. The biggest surprise was the drainage ditch going along the property line. The entire transaction was misrepresented and unrecognizable. Again, Amy told us we must sign that Addendum that she called a Sales Summary. This time she said they couldn't get an appraisal without that document signed. She said if we refused to sign that document we would have to sign another document that would be drawn up by their legal team. We did not wish to agree to sign a document that we had not seen. Since we trusted Amy enough to let her talk us into signing the Sales Agreement without reading it, that we would agree to sign anything. It did not make sense to us and we began to mistrust them and told them to stop, that we did not wish to move forward with this transaction.

Now it was the end of the business day and going into a three-day weekend so we were afraid that we were missing some deadline. So we began to search for someone with a fax machine. The only one we could find in an office was a young Attorney in Bloomfield and we asked him to send us a quick letter to KB Home. After the weekend was over and FedEx was opened, we sent a back up letter. We did not retain an Attorney and was not charged for the letter that was written for us. We told Michael ** when he finally returned the call that we did not retain an Attorney and he said Amy would not be talking to us. Then we received a call from KB Home's Attorney saying that we would have to retain an Attorney and they refuse to communicate with us.

Now, they have our $10,000 and won't talk to us. We feel like we have been robbed. We have no idea what is taking place there and have no one to talk to. We don't know what to do. Please help!

Pre-inspection, there were several cracks found in the stucco on the rear wall of the house facing the back porch. Also, the water was coming from a window on the same side of the house. It was also noticed that the grading (the landscaping) is in the same level with the finished floor which was a factor in the leak. When I contacted KB Home Customer Care, they sent a person named Drew to inspect. After the inspection, I was told by Drew that the house is three years old and needed maintenance. He said that the stucco cracks are not covered under warranty because they are not wider than 1/8". He also said the house is a concrete block and all houses in the area are built the same way where the end of the stucco is below the dirt level.

I explained to Drew that this is a $395,000-three-year-old house and it should not have leakage problems that soon. It certainly appears to be a problem of cheap building material and a poor workmanship used in building the house. I had to hire someone to seal the window, seal all the stucco cracks, and lower the grading to below the finished level (there is no basement in the house, it is a two story house with the first floor being the finished level). The house is currently being rented to a tenant. I had to also compensate the tenant for the inconvenience and their cost in renting a water sucking machine to dry the carpeted floors.

The builder did not allow us to do anything which is weird, and the backyard started to look more like a river, water from rain coming from the houses around us directly to our or not ours backyard. Now, we have in the middle of backyard erosion, and the water keeps digging. We went to the builder, hired an inspector which recommended to the builder to do all the adjustments, but the builder refuses. We are going crazy we don’t know what to do. Any idea? Thank you. I have high blood pressure, and I am sick and nervous because I can’t put them to understand that the backyard belongs to us. We paid for it, but KB is using us and the backyard for their needs.

Bruce Karatz, the past CEO/President of KB Home resigned in disgrace and shame for back dating stock security. Recently, Karatz agreed to a settlement with the Security Exchange Commission (SEC) that included a relatively small inconsequential fine of $6.7 million in compensation and interest to KB Home and a $480,000.00 penalty to the U.S. Treasury which is a slap in the face of all KB Home shareholders and KB Home owners left with broken down defective homes.

Also, to add insult to injury, prior to Karatz's resignation he was awarded $245 million golden parachute and since he was fined to repay $6.7 million, therefore, KB Home has more than enough funds available for me to enter into a Buy Back Agreement within the next 30 days. Enough is enough, my mother and I have been deprived of the full enjoyment of my home, which has left us both emotionally and financially drained. We will no longer be subjected to further discomfort or paying for mistakes that were not of our making but that of KB Home.

On May 29, 2008, I filed a Notice of Protest with the Tarrant Appraisal Review Board. My original market value of my home was $172,200.00, my market value has been reduced by $72,200.00 and my current market value is $100,000.00. Nevertheless, my pay off amount on my home is $158,877.32 and this leaves me hanging upside down in my mortgage payments.

Since our economy has eroded we as home owners and consumers are going to hold all CEO's and President's of the big Corporations accountable for their deceitful actions. It is my desire to testify before our United States Congress in Washington, DC in reference to the substandard building of all KB Homes and third party inspectors allowing home owners to move into homes that can not stand for 1 year without the seams coming apart.

Association of Veteran Women, Inc. (AOVW, Inc.) believes that women understand women and are better at assisting one another, therefore, we are dedicated to providing healing, hope and support for tomorrow to active duty women, veteran women and disabled veteran women. AOVW, Inc. will provide an opportunity for women who have not been given a chance to speak up, speak out and speak on various issues for women who has served and are serving in the United States armed forces in defense of our beautiful country.

AOVW, Inc. will organize speaking engagements and round table discussions with local, state and federal government which we will discuss VA Home Buying Benefits, Home Owners, Home Builders, binding arbitration, Texas Residential Construction Commission (TRCC) and any other home buying topics via Internet, newspaper, radio and television to make sure our issues are publicly known.

In reference to articles on the internet, former KB Home CEO Bruce Karatz indicted on fraud charges linked to stock option backdating Karatz, 63, faces up to 415 years in prison if convicted on all charges. These reckless actions are a combination of arrogance, ignorance and greed (AIG) and he has been caught like the cat that swallowed the canary and deer caught in head lights. If you are a active military women, veteran women or disabled veteran women, please visit my website aovwinc.org or you may call me to discuss more issues about KB Kracker Box Homes.

When I showed up to see how much work was done, I came into my house to find large blowers on the sheetrock. It doesn't take a scientist to know you don't dry sheetrock if you are going to pull it down. I went to the construction trailer and insisted they pull the sheetrock down. At that time I started taking pictures. This also delayed our being able to move in. We lived here for about 5 months when it was brought to our attention, that the green belt behind us is a flood plan. KB takes pride in that dry creek. They have a model of it and is selling it as a nature trail. KB, don't you know you're supposed to stay away from dry creeks in case there is flooding upstream?

A few months later KB started to build new model homes. They look nothing like our community. They changed our name (again not informing us). They waited a few weeks then put a sign out starting in the low $90's. This is a joke. We paid over $200,000.00 for our home. We called a meeting and one of KB advisors was asked when did they know that they were going to change the community? His response was about 6 months ago. Isn't that illegal? Don't they have to disclose when they are going to change the make-up of the community? K.B. just keeps lying.

Through the months and getting to know our neighbors, many of us have construction defects. I took a corner of my foundation off with my hands. Nail pops, cracks going up the bricks and the foundation. We have lots of cracks throughout the house.There is even a home that was built about 2 years ago. They found out (because mud and other stuff) came out of the sinks and toilets. They never installed a sewer pipe from the home to the road. Pure neglect hiring labor that really has no experience. KB has a pattern of doing this. Building the larger nicer homes, then bringing in much smaller homes and riding on our equity. We already lost $40,000.00 because of KB bringing in the smaller cheaper homes. You would think our home value has gone down because of the economy. Not true, our area has had a 2 1/2% growth. For more information please go to our web-site Kbhomebuilt2fail.com

"This letter will serve as notice that the home I purchased from KB Home on September 30, 2003, has numerous construction defects, some of which may be major that have not been corrected under the terms of the contract, the requirements of the FTC Consent Order. This letter is in no way intended to be a formal demand under the Residential Construction Liability Act (RCLA) but to give KB Home the opportunity to enter into a Buy Back Agreement with me within the next 30 days.

Immediately after KB got my earnest money, a senior KB consultant told me that I needed to buy gutters as an upgrade to protect my investment if I wanted my foundation to last? That should have been a warning that buying a KB Home was not the right thing to do, and that the intent of KB was to deliberately design and build a substandard foundation for my new home.

From the time I moved in, the following problems have been ongoing. Wind and sand come through windows. The brass metal bar that holds the carpet in place sticks into our feet and the carpet sheds. Doors close when opened, baseboards are cracked in bathroom hallway, bedroom and living room and the shelf is falling in the master bedroom closet. The marble floors have cracks in the mortar joints, countertops and kitchen cabinets are uneven, and the walls bow, are lopsided and have nail pops. The fireplace mantle is coming apart from the wall, and birds are nesting in the fireplace. The hardy plank is splitting apart at the seams, and the garage floor is cracked and chipped. The exterior trim around doors and windows are cracked and splitting, brick work is lopsided and there are cracks in the brick.

The driveway is split and chipped, trash is mixed in the soil, cement has been dumped throughout the grass particularly along the left (east) side of my home near the foundation. The land also slopes drastically away from the foundation creating a slope that is excessive over short distance without an adequate retaining wall. As a result, when watering the grass, the water runs down the street and sidewalk creating extremely high water bills. The foundation is in need of at least 9 piers on the right (west) side of my home. My computer monitor loses power, the washer is not receiving proper water pressure and/or electric, light switches pop when lights are turned on and light bulbs corrode and explode. Whenever the AC or Heat unit comes on, lights flutter. The AC and Heating unit has never worked correctly (extremely high electric bills) and is not working on the first floor at this time. The zone control panel was replaced 3 times and the AC and Heating unit is noticeably not adequate for our 2-story home. Finally, since September 30, 2003, it was confirmed that the damper motors was installed crossed (?) on the AC and Heat unit.

My family has been deprived of the full enjoyment of my home, which has left us both emotionally and financially drained. We will no longer be subjected to further discomfort or paying for mistakes that were not of our making but that of KB Home."

Apparently there are many houses in my subdivision that were involved in a class action suit back within the first 10 years they were built. The lawsuit went on for 7 years and most homeowners got next to nothing for these lemon houses. Those houses have to be sold as-is from now on. The part that makes me angry is, this was a known defect with these houses. Lawsuit or no lawsuit, there should have been something in the county records noting these houses have this condition. That would have saved me a lot of time and expense in researching county records, hiring a structural engineer, a soil engineer, a foundation expert to come and tell me basically I bought a house that has severe structural problems due to the cheap construction methods. One structural engineer said if they have just spent $60 more to give me a thicker foundation that may have been enough to prevent all the problems at my broken down palace.

Who is out there who can regulate KB and keep them from continuing this practice? I checked with all my neighbors and we are all in the same boat. One has their ceilings repatched repeatedly. They made the mistake of putting solar panels on their roof to help save money..ha ha and made the ceilings all re-crack. It's pathetic. I'm ashamed of my home. I don't have the money to rebuild this house.

So when after I moved in, I did not feel comfortable and checked the roof, only to find this hole were a vent cover should be. Pre-paid cable wiring not done! In many areas, patches of grass were laid 2 to 4 inches apart! And now the Leaks have begun. It appeared that a defective pipe was used. However, the testing should have discovered this problem. So it was repaired and all the headache that this entailed. Today, another area of the pipe burst. Now I need carpet and certain walls replaced. KB has attempted to handle these issues...considering I bought only 2.5 months ago. But these experiences really have put a damper on the excitement of owning a new home :(

The bathroom doors (2) are only 24 inches wide. I literally have to walk into those rooms sideways. They aren't even paneled, just cheap. The bathrooms are bigger at a Motel 6. One must close the bathroom door to reach the tub. One must lean on the wall to see themselves in the mirror over the sink. The baseboards throughout the home are only 2 inches high with the quarter round inch? Are you kidding me? I haven't seen that since the 60s. The floor plan doesn't make any sense since it seems apparent they didn't know what to do with the extra square footage and just built one giant room. Guess it's the living room I think, an extra one, lmao. Want hot water? Turn the water on and wait. Must be a community hot water heater somewhere on this block because it takes forever. The fixtures are cheap and have corroded. The home was built after the turn of the century people.

I could go on, but you get the idea. It's like buying a new car, stripped beyond base model. No wheel covers, just looks like you have 4 spare tires on the thing. Someone had the opportunity for upgrades at the time, I understand that but damn. KB builds them, just like this one. I would have opted for a FEMA trailer.

Our heating bills are typically $500-600 in the winter due to lack of installation. Our A/C went out last summer, the tile has buckled, and the toilet runs constantly in the upstairs get bathroom. I could go on and on. I will NEVER BUY A KB HOME AGAIN AND WILL NEVER RECOMMEND ANYONE PURCHASING A HOME FROM THEM. We were promised all these "follow-up" visits that never happened. This was our first home and it's just really depressing to know that we are paying all this money for a 2600 square foot piece of crap. Way to go KB. Keep up the severe lack of customer service.

This would be an added cost of thousands however we felt it was necessary. The landscapers dug in the ground up to their shoulders only to find that the pipe has just been stuck in the ground, not connected to anything as there was no drainage system installed at all. We contacted the BBB of Charlotte only to do a back and forth for months with KB stating (sending the same letter over and over to them each time) that ALL REPAIRS HAVE BEEN DONE. BBB has sent me a notice this morning that they have written it off as a closed item. They feel that KB did everything that they could to correct the problems. Now I ask you, do you really think KB did all they could do to satisfy the customer and give the buyer a fair deal? Hard to believe that the BBB would write this off knowing full well there are items they never addressed and more that we keep finding. We are currently looking for a lawyer to take this to court for us.

From November 27th, 2007 and up until the date I retired, July 1, 2008, I was on sick leave. I had to supply KBH/Countrywide Home Loans on a monthly basis copies of my pay stubs with my sick benefits. At NO time did I ever try to keep my retirement date from these people. I did the KB Homes store thing and had all the options built for my retirement home. I paid an additional $1806.00 as a deposit with KB Homes when I made my selections. I visited the place on numerous occasions while it was being built. On March 17th, 2008, I had to have a heart procedure performed to take care of several congested arteries and had anagrams, angioplasty and stent done. I was cleared for a Gastric Bypass in April 2008 and had it done June 30, 2008.

I then retired on July 1st 2008. When I returned from the hospital on July 3rd, I had a voicemail message from one of the assistant loan officers from KBH/Countrywide requesting that I again supply them with copies of my retirement awards from RRB and UP RR. I sent them via fax > talked to the assistant loan office on July 7th, 2008 to make sure they had received the faxed copies. She said yes, she did receive them. I asked if everything was going smoothly and if there were any problems. She replied that everything looked real good.

My final walk-through was scheduled for July 9th. On July 8th, the agent from the Vineyards (KB Homes) called me to tell me that the inspection was cancelled because the appliances had not yet been installed. I had been to the townhouse 1 week before my surgery and the appliances had been installed when I was there. I called my Realtor. He lived in Lancaster, and he went to the Vineyards to see what was going on. He later called me and told me that the sales agent at the Vineyards had told him that Brent ** and KBH/Countrywide home loans had cancelled the loan because I had retired from work.

I tried several times to reach Brent with no success. I left several messages requesting that he call me as soon as possible. He did not return my calls on that date (7-8-08). On the morning of July 9th, I called the Vineyards and the sales agent confirmed that he had been told the loan had been cancelled. I again tried to Contact Brent with no success. I did finally get a hold of one of the assistant loan officers and she told me the loan had been cancelled. This was one week prior to Escrow closing date. I requested that all papers and all forms that I had signed with personal information be returned to me immediately. A couple of hours later, Brent did call me. He did inform me that the loan was cancelled by KBH/Countrywide home loans. I asked why and his reply was that the numbers did not crunch. I asked for a letter stating why the loan was cancelled. He said I would receive one from KBH/Countrywide with 4 weeks.

It is now January 2009 and still NO LETTER and Nothing in writing to tell me why the loan was cancelled. I had my Realtor contact KB Homes to request a refund of my deposits totaling $4806.00. He sent a letter to a Wendy ** at the Vineyard. She was one of the sales reps, and received the letter back 2 days later from the mailman with a statement on the envelope that there was no Wendy ** working at that address. My Realtor then took the letter over to the Vineyards, asked for Wendy **. She came from her office and the Realtor asked her if she was Wendy **. She said yes. He showed her the envelope with her name on it and the reply stating that there was no one working there at that address by that name. He hand delivered the letter to her and marked the envelope with the time and date.

About 2 weeks later, I received a call from KB Homes, the Vineyard telling me that the final walk-through could now be performed. I informed them that the loan had been cancelled by KBH/Countrywide home loans and that I was waiting for a refund.2 weeks later I received a letter from KB Homes declining to refund my deposits stating that I had caused liquidated damages and they were going to keep the money. I threatened a lawsuit and then received a letter telling me that I could not file a lawsuit because in the original contract to purchase I had agreed to settle any disputes through Arbitration. I filed with the American Arbitration Association, hired a lawyer and have had 1 conference call with my lawyer, a KB Homes representative and an arbitrator.

It has cost me $750.00 to file with the Arbitration Board, $550.00 for my half of the Arbitrators fees, $1000.00 for legal representation, $400.00 in extra rent at the apartment that I lived in when the loan was cancelled, $150.00 in airfare to go to Los Angeles for the conference call, $45.00 in FedEx and UPS services sending back forms to my Lawyer. I have lost the interest I would have been earning on the $4806.00 at 3.06 % with my E-trade savings account. It will cost me an additional $150.00 to $200.00 for airfare when the arbitration hearing finally comes about.

It has cost me an additional 3070 dollars to fight this company along with the $4806.00 that they will not give me back. I WILL WIN and they will pay. Just how long it takes will be up to the arbitration hearing. This company has a reputation of doing this on a continuing basis. They do not believe that the little people, US, will spend the money and time to fight them just for a measly $4800.00. It will cost them more by the time this is over.

It is beyond me. I cannot understand how this CORPORATION, KBH/Countrywide Home loans and KB Homes can have the gall to cancel a loan, then tell and individual that it was the individuals fault that they had to cancel the loan. Especially when they call you back 5 to 8 days later, and tell you they can arrange financing at 6 1/4% since the 4.875% loan was cancelled. If I could not qualify at 4.875, how can I qualify at 6.25%? Makes you wonder if it was the 4.875% financing that they wanted to get rid of so they cancelled the loan?? DO NOT DO BUSINESS WITH THIS GROUP OF PEOPLE, KBH/Countrywide homes loans and KB Homes.

There is no power supply to hook them to. We did not climb into the attic and crawl around the duct work and insulation to see if the vents were connected. I have emailed KB Homes to see if they will correct this error. I am sure they will not cover our high power bills that I think is partially due to lack of ventilation in the attic. I just want an electrician to come and run some power to the vents. Live and learn. We had so many problems with our house that I can not even list them all. We will know better next time.

The last time a service call was made, a new customer service rep named Nelson came out with the contractors. He was helpful, but his main concern was to let me know that my warranty had expired for the type of work that needed to be done. I explained that this had been an ongoing issue and my concern is that the problem was never resolved which led to the damage worsening over time. I made a call to the customer service office because I now have a wall, baseboards and a back door that has a considerable amount of dry rot as a result of my service request never being handled properly.

While I realize I am not within warranty for your contractors to come and fix the problem, my MAJOR concern is if I get the work done to repair the damage and it continues to happen, then I am spinning my wheels and throwing away money that I do not have. The problem is from the outside in because there is never water visible INSIDE my home, so the moisture is stemming from the outside and is being trapped in the walls and doorway which is rotting and possibly creating mold. In my opinion it has not been long enough for the type of damages to surface that I have in just two years. I would appreciate someone calling me to discuss a resolution to this issue.

The contractor who I have hired to come do the work cannot determine where the water is coming from or how it is getting in the wall outside some spaces between the siding and the building material around the back door. I feel this issue should be the responsibility of the builder since it has happened from the beginning and no one wanted to fix it properly when it was initially reported. I know for a fact I am not the only resident in the subdivision who has had these problems and we all get the same response about the warranty being out. It would seem that since this has happened to several owners in the neighborhood that there's a problem in the building of the homes especially around the back doors.

I am still waiting for a phone call from someone in customer service from a call that I initiated Friday, December 5, 2008. I have complaints about the young lady who answered the phone when I call but that is not the most important issue here. I would appreciate it if someone would contact me regarding this matter as soon as possible. Again, I am in the process of starting to fix the damage but I need to know that it is not going to be an ongoing issue for me. I can be reached any time of day at **. I look forward to settling this matter.

When the final inspection came the paint was very very poorly done. Over-paint existed on the doors, walls etc.. It was dripping from over-paint and a pretty poor job all together. Again they fixed it...but we are still unhappy with the poor paint jobs done by KB Home. I understand that they have sub-contractors but hire someone with that reputable, not just to save a buck.

A month living in the house and our tree in the front yard died. We demanded that they replaced it because we were getting nasty letters from HOA demanding that we replace it, to which KB home replied you are out of warranty 30 DAYS AFTER MOVING, ARE YOU KIDDING!! So we bit the bullet, replaced the dead tree for a total cost of 23.00 and have been fine with the HOA, but I still can't believe KB would make such a big fuss about 23.00....

Since then...Carpet has shrunk and need to be stretch, tile is not all level and has been replaced (both by KB home) but now grout in tile doesn't match the rest, the driveway has sunk a matter of 1-2 inches so it is not level with the sidewalks etc. We have another appointment Monday to try and get this all fixed but what a mess!

I would not recommend anyone to buy a KB unless they want to put up with this trash of cracked or warped boards. (which by the way they left in other houses because homeowners didn't tell them to remove them) And all the other many problems that KB home is. We bought at 255,000 and now our home is worth 165,000 a matter of almost 100,000 dollars in a matter of 2 years...and they wouldn't let us refi. the 1st year! HORRIBLE! Stay away from Countrywide/KB!

As for their construction, the floor in the house has a crack that goes from the living room windows all the way across the house into the master bath. It caused the grout in the bathroom to crack... Their construction super didn't even know block joints are to be no more than 3/8 of an inch. He thought they could be 3/4. So beware any buyer looking in Arbor Ridge in Apopka...If you have bought there and paid for Radiant Barrier, look into the installation. It is not the way the company rep told me it was to be installed.

The house I was supposed to buy was at ** ... but I will not be ripped off by being forced to buy a house for $30,000 over what they are selling for now. So buyer beware. Look at the houses they are building in Apopka, FL. Don't think the inspectors will find the problems. They like what Andy builds out there. The inspector told me that sometimes they don't even come out because they know it's right. The concrete work was so bad that they put a knockdown texture to try to hide the shoddy work on the floor of the front porch.

Already have passed 4 weeks since I submit the form and this is the time they don't even answer my calls. My money have been stuck while they earning interest, plus I have some emergency and at this time I even have been overdraft to my bank account. I believe the minimum I deserve from this company is a call back and explain what is going on. My Real estate agent have also called them and the company accountant and no one has return her calls either.

We have had financial struggle because of this.We never hired a lawyer because we could not afford it. Finally i found your website and i hope i get help. I have had health related issues. Also i had to pay out of pocket over $2,000 for repairs

added 2000.00 dollars to the back porch price. no tile going in kichen. And we were told our interst would be 6.25%. Now we are told it will be 7 to 7.75% And if we back out we will lose our good faith money. Is this kind of dealings legal? Can some one help us?

1. The subdivision was built near the airport; which is okay but I know KB Homes knew there was going to be a runway that allowed flights to cross over the neighborhood.

2. I had a leak from the master bedroom bath leaking from the upstairs floor going downstairs. If it had not been for my wife liking to take those long deep soaking baths and me so happen to be downstairs watching television I would have never knew until it was to late. Poor craftsmanship- the contractor tighten the bolts to tight and cracks the tub under the drain release cap. Mistakes are made but this is one they knew about because it was cracked before the plate was snapped on.

3. My stairs creaked; they fixed it by replacing and re-enforcing the whole stairwell. (Now it creeks every now and then.

4. My bedroom floor and entry creeks; they came out to fix it twice nailing testing and etc and it still creeks and pops. My standing chest wobbles when you walk in front of it.

5. I have a bedroom I use as a guess room (4 bedroom house with me and my wife and my 2yr old son) this bedroom I thought the light were going out due to the construction and surge in the neighborhoods while they are building (4 phases). No there is a problem with the electrical. I smell something burning now when the breaker trips. I just found that out!

6. My boys room- one spot squeaks I did not know that until after he was born and I decide to put in baby furniture in his room (builder worker told me they don't use the proper screws).

7. I was finally getting around to decoration the game room so I was going to nail a aluminum jazz player on the wall, but when I tapped the wall to find a stud I can hear a piece of lumber dangling in the wall.

8. I painted and stained my backyard fence. It is completely coming apart; I mentioned it they came fix a panel or two. It is separating by the panels.

9. I personally believe the piping is undersize because I have the inside and outside valves wide-open and the water is the slowest I ever seen water run.

10. Sliding pieces are falling after 4 yrs.

11. I find shingles in my yard.

12. My attic door was cut improperly, they fixed it, but when I went in the attic one day the rail came off.

13. Master bath closet and linen closet door hit each other (poor construction to me).

14. The backyard fence has a green box (electrical) in the corner of the yard the builder could have or should have place the box inside the fence or outside the fence but no they placed it half way. Cutting the fence panels out around the box. Dont mention the yard is continuously sinking by the green box.

15. During repairs I found out that the builder did not even properly sheetrock the ceilings, they are patched together. Poor craftsmanship!!!! You live you learn. A 150,000 house feels like it should be 80,000.

Physical damage: The house has uneven wall and ceiling design/spackle. (Aesthetic)

Economic Damage: Fixing any of these items. House values during resale. The economy is so bad I can't sell it. Houses in the area are just vacant.

They redid the driveway, fixed the water heater, tried to fix kitchen counters, reset the toilet. Leaks were worked on but not repaired, we have serious leaks around the foundation into the house when it rains, the soil they put the house on does not drain because they dug it from the lake and it is clay. Windows leak still.

We called them and they said it was not a structure issue and we needed to call our insurance, it was not their problem. I have shared this with neighbors that have had their homes built by KB as well and they have had the exact same problems and then some. Fake sewage hookups, drainage issues, leaks, Oh I almost forgot my sprinkler system went out twice as well. They fixed that.

I will NEVER buy another KB home and will share that with everyone I know. It is very sad they have gotten such a reputation and are not willing to clean up their act. Our entire neighborhood has had problems with KB

We have wall that are starting to show moisture damage. Carpet had been pulled up and dried. Base board is warping. Mold and mildew is beginning to grow.

Leaks were worked on but not repaired, we have serious leaks around the foundation into the house when it rains, the soil they put the house on does not drain because they dug it from the lake and it is clay. Windows leak still. We called them and they said it was not a structure issue and we needed to call our insurance, it was not their problem. I have shared this with neighbors that have had their homes built by KB as well and they have had the exact same problems and then some. Fake sewage hookups, drainage issues, leaks,

Oh I almost forgot my sprinkler system went out twice as well. They fixed that. I will NEVER buy another KB home and will share that with everyone I know. It is very sad they have gotten such a reputation and are not willing to clean up their act. Our entire neighborhood has had problems with KB

And inside kitch counter was broken, screen door is broken, and garage door is broken too....More and more, I don't know how they did so bad job, I can tell they use all the cheap stuff, they just want sell house, they don't care anything else

Now KB wants to build small box tract homes that are half the size and 1/3 the cost of the exisiting homes and have no definition at all and on the most desirable view lots. According to KB this is now a Master Planned community and they want to change the look and feel of our neighborhood. They also claim that they cannot sell any of the bigger homes but they have locked the models to the biggest homes and do not even have some of the other models at all. It is amazing to me how they claim they can't sell them when they are setting it up so they can't.

In addition, KB calls meetings with the exisitng residents to inform them and have an open dialogue with them because they care about customer service. The only service they care about is their bottom line. Their staff has lied to us all from the beginning and when we call them on it they get defensive and huffy. The city has even told them to change their plans because the new homes would be horrible next to ours and we will see if KB comes back with new plans. It was also mentioned that our homes were mistakes from the begininng and never should have been built so large and unique. How does that make us feel after we have sunk all our money into what we thought would be a certain type of community?

If the proposed changes go through our home values will drop significantly and it will change the whole look and feel of the type of community we bought into.

I called Roto Rooter who send a person out who explained that the problem was caused by KB HOMES using a cheap plastic cap that was put on and tightened too tightly by KB HOMES and it was cracked at that time and over time more cracks developed which led to the WATER LEAK disaster. Roto Rooter explained that they had been out to this development for several problems all the fault of KB from water leaks to plumbing and piping problems.

On Thursday July 17, 2008 I finally received a call from Dan Auten who left me a message stating I just received your message and will send a man out to check on the water leak Dan left a 2nd message explaining A man went out but did not see any water leak I returned Dan's call and informed him that because KB failed to contact me the Pittsburg Water Company was going to turn off the water unless the leak could be fixed and Roto Rooter came out and fixed the problem. I informed Dan that both Roto Rooter and the Pittsburg Water Company confirmed the cause of the leak was KB HOMES using a cheap plastic cap that was screwed on too tightly.

Dan stated that it was KB Home fault that they did not call me back on July 16, 2008. He asked me how much was the Roto Rooter cost, gave me the address and informed me that I would be reimbursed as KB dropped the ball by not contacting me on July 16, 2008. I sent the bill and now KB Homes Dan Austen refuses to reimburse me for the costs incurred.

Roto - Rooter costs close to $200.00 plus water costs running down streets for 2 days.

I sent letters, emails and called. Many, many, many repsresentatives came by or called and told me why they did not honor the repairs. none of the subcontractors would return your calls and like houdini the companies all either changed their numbers or went out of business?

I have spent 2100.00 for airconditioning repairs. Painting the inside of my 2166 sqaure foot home 1400.00 and yard repairs so far at 800.00 and a long way to go. We cannot grow grass in the rear of the house.

When we called KB homes we were told that KB warrenty does not cover HUrricanes and the customer service man hung up on us. Because every single person we spoke to in the neighborhood had the same type of damage we believe it is a structural damage that was caused by a negelectful KB builders. I personally spoke to at least twenty other homeowners that had roof damage and water coming in through windows and KB refuse to honor their warranty.

Some homeowners even stated thqat they had prior to this massive rainfall had problems with water leaking through windows and roofs and KB had honored the warrenty and tried to fix the problem. One homeowner the problem was fixed the other they had come to their house four times and the water still seeks in their roof.If Kb refuses to honor thier warrenties what can we do as a unit a spoke to many homeowners that are willing to sign to hire and pay a lawyer to stand for our right we feel cheated . Our new homes are literally falling apart.

Our garage sheetrock has fallen off and our childrens bedroom is very wet and it starting to give out a very ugly smell.

When I called Country Wide as per KB home sales representative suggested that when some one get denied for a loan then KB automatically send the information to another bank.(but since our credit history was good we opted to only deal with KB homes in our application) The rep from Country Wide did not have any of our information, and he was saying that he did not had our information on his desk band he needed to ask a few questions and he started with asking our names, the social security number which we did not give it to him, our home address, etc, you could tell this loan officer was new in the business, he felt uneasy as soon as I mentioned that I work in a big bank in town and Regulation Z was clearly not followed here. The country wide rep mentioned that he will have the sales rep giving us a call.

We called KB homes again to speak to a loan officer, and she mentioned that we have never been denied for a loan.

We bought a KB Home and since we moved in there have been many problems with the house. Just the first day or the closing day KB home had worker/contractor in the house trying to finish and repairing things from painting to landry room fans. We ask the contractor/worker why they were still working since we were supposed to move in today after closing and he said that they were looking at minorthing. We asked the contractor to show us what areas or to specify what he was working on so he went around and showed us the lanudry fan, paint, the stove fasn had a noise, and some other stuff around the house.

later on we left for closing on thehouse, get the keys, and come to our very first home. We visit the areas the contractor mentioned that he was supposedly working on and none of them were fixed. we had to call them several times to come and fixed, still after coming several time to the house they had done an horrible job, WOW what a dissapointment! this house had never been a home.

We called the customer service department and they were very nice butthe people they send here to the house were very rude. A female walked in here and we were trying to explain the situation and in several times she just interrupted us not letting us tell her what was going on.

Now the foundation is cracking around the corner. They were supposed to send some one to check on our foundation around 11 months of staying in the house to check on the plaster and no one ever came, a year later we found about it because another representative (male) from KB Home walked in here asking how was the 11 months visit, so we said no one came here to check on the foundation- That guy never came back--- Kb home send another one after we call to check on the foundation and they representative said oh nothing is happening this is normal as the house seat on its own and we immediatly replied that this does not seems normal you can see that the corner is cracking completely and a big piece of concrete will fall and the representative said rudely there is nothing we could do about since there are no problems with the foundation.

recently I call because the other corner was cracking and the doors some don't close, some don't open and you have to force them to either close or open. the windows can not be open> They told us to put WD40 for the windows to open. WOW!!!!!!!!! I did put the WD40 and no help at all with the windows, they still don't open.

Yesterday some one came hammer drilled the corners put ribars into and put concrete and plaster so they look as if they problem is fixed. I also mentioned to the representative at KB homes that the garage has a crack going from side to side. he still said that it had to do with how the house seat in it place. now yesterday again the Ac unit ouside stopped working around 3PM, we called KB to go over the warrant and no one have called us back.

This have been 4 yrs of horror, and kb home going around and around not fixing our home problems and the problems getting worse and worse. I will never buy a KB home again due to the way they had handled our services and warranty. The representative are rude, they act as if they do not care at all. We have been calling about the AC unit since the 1st day we moved in because one room would get extremely cold and the other extremely hot. also the upstairs would be very cold but the downstair would be hot. they have come and said that nothing is wrong with the AC unit. now the AC unit ouside stopped working and the house is hot and we have been seating here for abut a day waiting for KB homes to call back at least to see what needs to be done.

in the past 4 yrs we had lot of stress, our information had been pass around, lot of misleading information. we had to pay we our own money many of the repairs to the house. we have to slept with the windows open several times 3 lovely kids had been constantly bited by mosquitoes since we have to sleep with the windows open. The electrical bill is outrageous since house is always hot, and we have to put the thermostat at around 68*F to 70*F degrees. This house had never felt as if it was home it had so many problems. I want to move out of this house and nver buy again a KB Home.

With regards to the house, right away we started having problems with the cheap cement on the front walk. They redid it once before we closed, and then came out and put a slip over it during the warranty. 4 years later the sidewalk is cracking and flaking and they claim that it is my fault for not properly getting rid of water and ice. Interestingly, I live in a place where it rarely rains or snows: near Albuquerue, New Mexico. In February 2008 we had to replace the motor in the furnace, which burnt out. Recently, we've noticed that roof tiles have started falling off. I called the roof people listed in my homeowner's guide since the salesman had told me there was a 30 years warranty on my roof. I was told that such a warrenty did not exist for falling titles, only "defects in materials, and you'd have to take that up with the manufacturer" Lots of promises, but in the end, they wiggle out of everything they can and absolve themselves of any and all responsibility as a builder.

Also in Jan. 08 I slipped off the 4th stair and broke by calvical. It was sharred in 9 pieces. I had to have surgery. And I carry around a 4 plate on my left colar. I have 6 screws and at that time 13 stiches. All KB home could say to that was I'm sorry but that is code for stairs. I dont believe any one in there right mind would use a pop out wall at the end of stairs.

During the water leak, they did take care of us. But as we go through this episode of living in a KB home it has been mind wreaking.

Well, whose fault was that...theirs! My windows have leaked since the day I moved in and they continue to leak despite KB's ineffective attempts to fix them. They did come out and tried to "fix" the leaks by resealing, but KB wouldn't replace the windows. My vents were never cleaned prior to move in (they were full of construction dust and debris) and the home had not been cleaned prior to my taking possession of the house. The KB rep that showed up for my walk through didn't write anything down and because of this, KB further claimed that they had no responsibility for warranty repairs.

The select repairs KB finally chose to do were done by "handymen", done as cheaply as possible and look terrible. Flat paint was painted on my doors and, despite a promise to come out and repaint them, no one has ever finished the warranty list. My home is a mess, my roof leaks and my drywall is moldy and ruined. How can a builder get away with this kind of nonsense. They essentially breached their contract to perform warranty repairs and somehow want to place the blame on the owner.

So far I have spoken to Jack H, Beth G, and Carmen S all to no avail. We want this check re-issued and sent to my father, Jose C, in New York so that we can put an end to this horrible ordeal.

Once the home was started we were never asked to come out and look at the progress of the home like we were told we could do. We went and picked out the stuff for the house and they lead us to believe that what they sold was cheaper than any other place on earth. Total lie!!! Sears had everything we MUST Have much much cheaper than KB Homes.

We were told that 60 days out from the house being done we were to sign papers and get everything together. They gave us less than 30 days.We are military we need at least 45 days so we can get our BAH in order. When we went to sign papers, the payment we wanted for the house (1500) was brought up to 1800.00. We took out any kind of little up grades we could and even told them that we did not want the stove, frig and so forth put in that we would do that ourself. They got upset and the very next day put everything we did not want in by them in.

When we told them that there was NO way we could afford 1800.00 a month for a 3 bedroom 2100 sq foot home they told us to bad and also refused to give us back our 3000.00 and told us there was nothing we could do that we were in the wrong for not taking the home at the price they took it up to. We were promised 1500.00 house payment and they changed everything so we look like the dummy's.

Finally after a year long investigation going through many employees of KB I was finally given my backsplash. The air has never worked right and this day I have 2 brand new AC units that some how has leaks in both of them my floor still squeaks and my upstairs is sinking my husband has taken off several of times to try to get these cituation's fixed and they always turn out to be a no show so here we are living the worst night mere of the poorly constructed home. I am so sad to hav paid this kind of money for a house that has so many problems and to top it off we do belive that our air units are to small for our house.

We have no air in the upstairs portion of our house we were told the unit in the attic would need to be replaced for the downstairs to function properly . We were told that the unit for the upstairs has a leak out side and and it needs to be relpaced also costing us a total of 3000.00. our floor still creeks and half of our upstairs is sinking and we can not seem to get any one to stand behind there work. We have made do with alot of the poor workmanship but these three are really to much to handle.

We continue to get nasty gram letters, harrassing us for unmowed grass, weeds, unapporved mailboxes that were built by the builder that incorrectly identify the the violating house. The hoa refuses to respond and continues to send harrasssing letters.THey use a secret residident as their eyes and will not come to location to verify violation incidents



We were also told buy our sales person, KB doesn't want unhappy customers. I haven't had many opportunities to discuss my displeasure with KB homes, the sales practice and the lack of concern for our well-being or our personal satisfaction with our first home purchase. I will say to people that we are happy with our new home now with Centex. In fact, we would most likely buy from this builder again. Good luck with the current market.

We have been repeatedly put out by the constant repair work that has been created by the lack of skill and supervision that was put in the building of our home. I have sent an email to KB corporate, at this point for some resolve, advising them I would retain a real estate attorney. My advice to everyone, especially in this GA market: If you can afford a nice home drive past the KB sign! It is waste of you hard-earned money!

We have been called KB to make them aware of the problem. We will not be able to put down tile or wood due to the moisture pressure so high. My counter tops could have mold behind them due to the moisture. Kb has told me this a cosmetic problem.

When we did the walk through before closing with the builder Ryanwe noticed the ceiling (right side of the house) looked odd. There were what looked like 4 foot patches all along the ceiling in differnt sections. We were told by Ryan that the person that came into do the spackling in the ceiling did a poor job making everything even. For the most part, this was the only room in the house the man decided to do a lousey job...they promised to fix this.

The day after closing and we had started to move in. Neighbors came over to introduce themselves. They told us that they were surprised that we bought the house because of the flood. Then a woman came to our door and introduced herself. She told us that it was her friend who had been the original builder of the home. Her friend was moving from Tampa, Florida (not up state!) and came down one weekend to see how the house was coming along. She brought her viedo camera so she could get some film of her house to take back. What she found was an inch of standing water upstairs, flooding down into the down stairs walls. We were told this flooded down into the right front bedroom. This is directly above where we first noticed these patches in the ceiling. Water was flooding down into the left side of the house as well into the kitchen, laundry room and bathroom.

KB Homes went in and claimed to have replaced everything. The buyer was not satisfied with KB Homes and opted to back out of the purcahse and had a house built in another neighborhood about 6 blocks from us (not still up state!).They went with a differnt builder. These people have viedo and photos of the water damage and of the walls flooding.

We contacted the builder Ryan. He blew it off and said it was nothing. Some painters came in adnd left their brushes in the sink with the water on. They replaced the areas that got wet and brought in Dry Rite to remove all the moisture. Ryan showed us the photos and one deplicted a closet. Ryan told us that this was the Master Bedroom closet.The report indicated the house was free of moisture.

We walked around looking at this report and found the closet was not our master bed room closet but the closet down stairs UNDER the stairs. Thats half way accross the house and almost into the room where the ceiling looks like it has patches....we were lied to again...

This past Friday we bought in someone to check for mold and moisture. He found in the laundry room a significant amount of moisture. Then he found there is a leak in the ceiling.This is directly under the master bathroom. There is an inch of water in the glass bowl that encompasses the light bulb! I have two children that could have been electrocuted!

We contacted Dana immediatly early Friday morning.We did not get a phone call from her. (Its now Sunday).

After reading eveyone else problems, I feel like my complaints will also fall on deaf ears to KB Homes.

We feel like we were lied continuouly about the condition and structure of the home. Had we known about this flood, we WOULD NOT HAVE purchased this home!

Desired resolution: I want either $8000 to cover the cost of a new roof, or I want KB Home to contract a licensed, certified roofer to replace it.



After moving in, the shower in the master bath leaked into my master closet and flooded it out. They had to knock a huge hole in my kitchen wall to repair the problem. Due to poor construction on my back door (located in the kitchen) when ever it would rain, my kitchen would flood..the rain would come right through the door and not slowly.

They came and did minor repairs to the door to help close the crack, but did not replace the wood, which I requested.

Due to the negligence of KB Homes, the wood is not completely rotten and has a hold in it..both inside and out. My house is now infested with ants due to this problem and also due to the still existing crack in the door that daylight can plainly be seen through.There are ants crawling up my kitchen walls, in my pantry, both bathrooms, laundry room, and bedrooms...even in bed with my youngest child.

My air does not flow properly in the bedrooms. They don't cool like the other parts of the house and these are smaller rooms. I've had the air conditioner checked and it does not seem as though anything was done.

Also, when the house was being built, I questioned whether the bath tub in the guest bathroom was new because it was dingy. I have never been able to get that tub completely clean. They've never replaced it. I want to either transfer my loan to another house, or be let out of it completely.

I have been a victim of KB Homes since March 2002 when the building process began. I was taken advantage of as a single female and I have reached my breaking point.

The consequenses are that I have to live with an ant infested home. I have paid for pest control, both professionally and personally. I have had to deal with water damage to my home which can and may have already set up mold in my walls. I have an asthmatic child that could suffer worse than anyone if this is the case. My son has awakened with ant bites to his legs on several occasions. It is very stressful to come home from being at work all day and have to fight ants that are crawling from the floor to the ceiling. It is embarrassing to have gatherings with friends and have ants to greet them before I am able to.

I had sewage leaking from my master bathroom upstairs through the outside wall and onto my concrete slab/porch. This was repaired after approximately one week of once again haveing my home torn apart. I have had foundation cracks and problems that are still not addresd. I spoke with John H who is the Regional Service Manager during the first leak incident in November 2006. He was very rude and did not agree with me that someone should check for mold. He seemed very agitated when I pursued the mold issue. He basically said he felt as if I were overreacting. This is the feeling I also am getting from Gary G who is the Director of Operations. They just keep saying that mold id not that big of a deal and that the whole mold issue is really not for the Fort Worth area but for places where the environment has more moisture and people keep their houses dirty.

In February, I was going to refinance the loans and roll them into one loan, or sell the house if necessary to protect my credit...in October, I was diagnosed with Rheumatiod Arthritis, and my medical bills have skyrocketed. I am so mad I could bust...when I got the new appraisal, it came in at 208,000.00. I have worked in the mortgage industry for many years, and have never even heard of a property losing 40,000.00 in value in a matter of 6-7 months!

I contacted the appraiser to make sure that she was going to stand behind her appraisal, and she told me that she has been having a lot of problems with KB home values, and that they simply sold the homes for way over the value of the properties at least here in Tucson.

I first and foremost need to do something about this...I really need to sell the home (but can't without being stuck with a 50,000.00 + deficit that I can't even close to afford, and move back to Alaska where my medical expenses are covered. This has also caused me so much stress, which has worsened my condition, and with the high interest rate that we are pretty much stuck with my back up resources are pretty much exhausted.