KB Home Reviews

The sales process is excellent. They are not pushy. In fact the sales went above and beyond in meeting and understanding my needs. They followed up and endured. I was satisfied. The sales manager Brandon initially went on FaceTime on a weekend to show my houses and even went to other home builders with me to see properties. And then accommodate me better. Jeff, the construction manager, showed me details I would have missed and followed up promptly on completion. He even did multiple walk through himself and explained our benefits purchasing KB Home. Wow is all I can say. We are super happy with the home and the experience.

The customer service Kullen ** provided. The best thing was always knowing how the home was coming along. We work two jobs so going to the home was a little difficult and Mr. ** always kept us informed of the progress and that is priceless. He is truly the reason we continued with the home purchase. We love KB and would refer friends and family!

Excellent service! We had a wonderful experience with purchasing this new home. It has been about 8 yrs since we owned a home so it is very exciting and rewarding at the same time.

KB Home was a bait and switch experience. It was unnecessary and frustrating. Don't buy from them. Run from them!

KB should change to a different person to do the carpet because my niece who's an infant bled her feet on an exposed nail. The guy should’ve used something that should cover the top of the edges of the vinyl and the carpet where the nails are. My niece was walking a lot so we had to cover it. While KB Home's work was clean and nice, we're not satisfied about the counter and the carpet.

Jim and Mike were very helpful. They went over and beyond what I considered what their job was. I'm very satisfied with KB Home.

I really enjoyed working with KB Home. I enjoy the house. I love the location and the amenities and look forward to living here in the next 10 years or so and raising my kids here. Great home, good experience.

I recommend to anybody to have an experience buying a home from KB Homes like we did and I promise you never regret.

KB was on the spot with us all throughout the process. They led us with their hands and guided us so we weren’t lost at all. They were also very helpful as to getting us the decisions we made in order to purchase a KB Home. It's been a very informative experience.

My son paid for one of KB Homes in the Orlando area and the plumbing alone is far below anything I have ever seen. The kitchen sink is falling down because the support brackets were not installed the correct way. The company put an under mount sink in and did not put any clips in the middle in front or back to support it. The garden tub that was installed does not get hot, the mixing valve that was installed has never worked, should have never been installed.

(0 stars) Service at time of buying was hardly adequate. Overall the house is adequate. If you can find a similar house not built by KB I would recommend buying from other builders. Since owning the house (we bought it brand new), there have been many issues. Most of which have surfaced after the warranty. These issues are not self-inflicted. Examples include but are not limited to: electrical problems, landscape quality, and other issues like tile/upholstery (no kids/no dogs). Their home buying experience is rigged to make the customer feel okay for a time, but beware of the ethics and integrity of the real estate/home business marketplace.

Since the first day I talked to KB Home staff regarding my options I told them I want a shower in my 2 bath because I have family member who are not safe to use a bathtub. When they did the approval the shower was cross-out and I ended getting a bathtub. I sent an E-mail to Mr. Brian ** telling him my frustration. I received an email from him asking me my best number to be reach.

We moved into our new house in December 2015 and have had nothing but problems with this house that KB homes built. Everything from continual electrical problems to no landscaping done to steps pulling away from the house to AC not working etc. I regret buying from KB homes and will discourage anyone and everyone to avoid KB Homes like the plague. I consider KB Homes bottom feeders in the Home building industry.

They were very accommodating and quick moving! They deliver on time and as expected. Looking at some friends who are currently buying, it is clear that I had the better experience because of KB Home.

After this awesome experience... why buy anywhere else? KB is truly in the business of selling homes... and they are good at what they do. GO TEAM!!!

We had a wonderful experience purchasing a new home from KB. I highly recommend buying a new home. It's truly a fun process!

My son is a first time home buyer. A friend referred us to KB Home at Harris Branch in Austin, Texas. His son was also buying a house in that neighborhood. They told my son about an allowance for the selection of options for the house. When he showed up to KB studios they explained that the allowance is a value for a given home so that the home appraises at that value. Anything over the allowance will have to be paid for before construction begins.

It was an experience I will never forget. Moving from New York was inconceivable at first but in the end enjoyable and I wouldn't change one thing about the process.

Unfortunately there are no enough complaint descriptors or options to describe the atrocious process that has been purchasing a KB Home. I would pay someone personally to go with another builder to save them the hassle and concern, they are running a completely inept business with lack of organization or clear leadership.

There is not enough characters to really express my disapproval of KB Homes. KB homes will tell you that they will take care of you, but will give you every excuse in the book to not to. If you have a issues during construction and fixing it is more than your deposit they will tell you they will return your deposit and take a hike. KB homes has no pride in their quality or workmanship.

KB Home has been outstanding. The people in sales really know everything about the home that they're selling. The construction staff is on top of everything, answered all questions and explained anything that you have questions about the house. They also keep an eye on everything that's been done. The people that designed the house, through the years that they've done the work, if you don't know the type of brick you need, they can tell you where to go and match. When the house has been completed, we didn't know a few things but Orlando gave us some suggestions and he's been outstanding. This is our second home we bought from KB and all of our experiences have been great.

My overall KB Home experience went smoothly and perfectly. KB's staff is well prepared and highly professional in their field.

During the process we never felt that we are customers. Instead they made us felt that we are FAMILY. We felt how sincere Javier & Chris with their job.

I had a great experience personalizing my home and meeting with the builder during construction. I was great seeing it all come together.

KB Home provided us with the opportunity to build our dream home within our budget. We found the perfect location, perfect lot, perfect floor plan and perfect features to make it truly our home.

Our home purchase was an awesome experience. It was quick, easy and all online, which was nice. The mortgage professionals Chris **, and Monaye ** were very helpful in assisting with mortgage process and we were in and out relatively quickly. Robert ** kept us abreast of all the process and timelines while Tyler ** seemed to know what he was talking about and figured out to keep us happy with our final product.

KB Home is great. The sales staff and the construction staff were helpful. It has been a good experience.

I'm glad I picked KB Home. They have a great staff, affordable houses, and all in all a great process to go through. I would buy another house from KB Home if I need to in the future.

It was overall a good experience with KB Home for a first-time buyer. I didn't have any hassle or issues with paperwork or anything of that nature. It's a smooth process.

Overall very satisfied with my new home. It's in a perfect location, exactly what I wanted. Everyone was customer friendly in trying to strive for complete customer satisfaction.

From the beginning with the salespersons and then through the whole process, I liked the way KB Home explained to us the features of the house and everything. Then once going over there to the studio, all these options that we could use or get for the house were pretty good. They have everything laid out. The person that helped us there was very knowledgeable of what she was doing. She was giving us options also because sometimes we were undecided. And then she’s like, “You know what? We can put it this way and then see how it looks, or maybe we can put on the other job.” That was pretty good and neat. Then once we got out where they were building it, that’s when we were communicating mainly with David. I was satisfied with his part in the building of the house. Everything was pretty good. KB has knowledgeable and kind people working for them in each of their department.

KB Home had very good deals. I got a great home at a good price, and the sales representatives had great communication skills too. I'd highly recommend them to anyone.

I just want to let everyone know that before you by a KB Home please, please get a realtor or you will be screwed! KB gave us Home Community Mortgage to be our lender and they were horrible! They pre-approved us and started building our home and we watched our home being built and through the process they never kept up with us and told us how things were going with our loan until 30 days before closing and they started questioning things. My husband and I got screwed and we aren't even going to get our home! Sad! Sad! They dropped the ball big time and you must know that my husband, a military veteran, was slapped in the face by all this! So much for defending our country! Now I see how other veterans feel when they talk about how they get used and treated! Please don't ever buy a KB home without getting a realtor! My husband and I are back to square one and homeless on top of all this!

We have recently purchased a new home in August 2015. Now we are in Maine and our carpet looks horrible as if there was a daycare going on here when there's only two adults and one teenager living in the home. We sent a request to KB Homes. They sent someone out to inspect the carpet. Then he also tried to say maybe it was our vacuum and he asked what kind of vacuum we had. Then I turned around and asked him which vacuum did he recommend. Well what do you know, we have the recommended vacuum so that could not be the issue. Then KB Homes responds with, "That is normal wear and tear." Really, in seven months? Our carpet looks horrible compared to other carpets that we have taken pictures of in our neighborhood and the families have multiple young kids. The joints are showing in our carpet.

Overall, I'm satisfied with KB Home. It was a good process to get into the house or to a lot of options, especially with the designing our own home to the specifications I wanted.

My honest assessment of my KB home buying experience is as follows. The sales staff are knowledgeable and able to make sales and get you a decent deal. With that being said, they all are not equal and some need to improve their knowledge a bit on the product they are offering. I did not care for my local finance contact through KB and almost went with a different company for financing until I spoke with their main finance office and they made everything crystal clear. By far my best experience was with the construction manager Tommy. He is top notch, along with his crew of minions who get what he asks to be fix. Completed quickly, efficiently and without sacrificing quality. Been in my house for a month now. A few minor issues here and there that are being fixed as they pop up. Overall I would recommend for someone to buy a KB home.

My overall experience was good with KB Home. Bob in sales was nice and not pushy and the other salespeople were nice and helpful as well. Alan was extremely easy to work with and made the building process go easy and smooth. We love our new home and are overall very happy with our decision to build a new home with KB. We love our new neighborhood and the amenities offered. My only truly negative feedback is that I am very disappointed in the mortgage company that belongs to KB and I would not recommend someone to use them especially with the very limited amount of incentives they provided. Honestly for the hassles and issues with them they should have paid all of our closing costs.

Their customer service with every person encountered was impeccable! Any and every question I had was answered quickly and explained thoroughly.

Great value. The overall process, like the sale and the receipt of the home, had no mistakes on it. So there was nothing for us to follow up and there was very little hassle about when we can get the home and what we needed to do. It's one of the easier parts of the home buying with KB Home.

My experience with KB Home was good. They accommodated me in every way they can and answered any question I had. My wife and I were satisfied with them. I got family members coming from Puerto Rico and I've already recommended them.

Great home at a reasonable price. KB Preferred lender however does transfer your mortgage to a 3rd party mortgage company (Nationstar). They tell you that it will be transferred but not to who. I would have rather went with a better mortgage company.

I would like to say that my husband and I have been to Esperanza since it first started to build and we tried from the beginning to get approved for a home there, but due to our credit we did not qualify. Belinda has always been so nice and positive saying not to give up and we never did. We finally got our credit good and we finally have our home.

It was good. More like 3 1/2... Not sure about the quality for the price... Also HOA is steep for no amenities being complete yet and by the looks it will be couple months for anything is done.

I’m very pleased with KB Home. The process to customize our home was enjoyable and the energy efficiencies pay off with our bills. It has been a good experience.

We enjoyed working with KB Homes and are very happy with our new home. KB provides a variety of options to suit every need and is priced to fit a variety of budgets. The KB staff is knowledgeable, professional and a delight to work with.

Our KB Home sales, financing, and construction experience was great. We would highly recommend KB Home to anyone looking for a high quality and well priced house.

KB Home has afforded me a wonderful experience from beginning to end. I am delighted to have selected KB Home as my home builder and look forward to many more years of a great relationship with KB Home.

Overall have had a pretty good experience. They did build the house in a record time and kept up with my numerous requests. Happy with the end result. :)

KB Home's a great builder. There were a few hiccups in the construction which were mainly related to a change in the superintendent, but otherwise it was a great experience.

I have held my peace long enough, and now I am ready to complain!!! Let's discuss 04/09/2016, @ 1:18 pm, this incident is what made me decide to let loose. Saturday 04/09/16 @ 1:18 pm, our Cadillac CTS was parked in front of our home as it is every day due to the fact that it is my husband's work car and the garage has our other 2 cars inside of it. After a long day of shopping we came home and noticed that the entire front end of our car was dented, the fender was bent, the front right tire was busted wide open, so we checked our cameras only to see one of Brent's workers had dragged our car 5 feet down the road, thereby messing up several items under the hood.

I was not sure that I put my initials with respect to paying $600 for the infrastructure cost related to water and sewer. I was surprised to get a bill in the mail yesterday. This a hidden disclosure agreement snuck when signing many pages during closing. I'd to ask the bill collector to send me a copy. This cost would be considered as part of the infrastructure cost for normal thinking mind, which would be eaten by KB Home. It is shocking that those of us who bought town houses are liable to pay $600/year for 30 years. Is there legal way to force this builder to eat this cost. Don't buy KB Home.

KB Homes' sales staff were so kind and helpful, especially as we were trying to pick out exactly where we wanted to build the lot. The design studio was great. They helped us pick out all the things that we want and saved up our budget. The rep was very conscious of our budget and understood exactly how much we had available to spend. The final superintendent that we had, he was really great and was very responsive to our questions. Every time we texted him, he responded usually within an hour. Overall, we are very happy with our home and are enjoying it. It was a great home-buying experience.

The sales associate was extremely professional and courteous. Georgeann ** explained the community features, various floor plans, and pricing. Showed us the inventory home available and answered all our questions. Explained the nearby shopping, schooling, points of interest. Community seems to have enough for our needs. We are strongly considering to sign-in.

With the sales and the construction itself, the personnel of KB Home were outstanding. They responded to every question and every request I had.

KB Home's design team and construction team are second to none. Great importance was given on making sure customer satisfaction was put in on their list. All turned out ok, and our experience was great.

If you're a first-time buyer and have no idea what to expect and have tons of questions, KB people answer everything. They weren't pushy and were very patient. I had lots of questions and they took the time to answer them all, to even let me go into the model homes several times because I did buy that floor plan. They were very helpful and let me look around, making my experience much more pleasant. I would deal with them again! I'm new to the San Antonio area and was so happy to have found this neighborhood that happened to be across the way from my daughter's community. The floor plan I chose and all their floor plans are practical. A family will find something that they want in one of the very many floor plans that KB offers. It was great.

KB Home has great value, expert workmanship and outstanding service even after the sale. They're an outstanding builder.

Overall, it was a good experience with KB Home. Being a first time home buyer, I wish I knew a little bit more to prepare myself because I do feel like I was pushed. But I would buy another KB Home if I decided to move, and now that I'm more knowledgeable about buying a house, I'll be better prepared next time.

I am always weary of homes built by large-scale developers, but KB Home far exceeded my expectations. The whole experience was very easy, everybody was very accommodating to my individual needs, and many of the staff went above and beyond to make sure I was satisfied.

The sales team and construction team studio team were all awesome. Very professional. Very helpful and wonderful to work with.

My brother was the one who referred KB Home to us in the beginning and we had a good experience with them overall from the sales, design, and all the way to the construction. It was very positive and we would recommend them to family and friends. It's a great value for money and they strive hard to satisfy the customer. We love our new KB Home and we get compliments on it all the time. When people walk in, the first thing they'd say is, "Wow!" It was easy.

KB Home and the staff associated with our home in Bartram Creek delivered on every aspect of satisfaction. From the first handshake with Robert at our sales center, through the turnover of keys, the process could not have been better. I truly believe the key to our success was the team assigned. They made my wife and I always feel important, addressed every silly question professionally and made what could have been a stressful process, exciting. KB Home and our team helped me deliver on a long standing promise to my wife that she would have the home of her dreams!

I purchased a home from KB Home in the new development known as Creekside Commons located in Clayton NC in February 2015. I have had nothing but problems trying to get things repaired and/or replaced inside my home. Finally when these things were taken care of another problem arose - the ground behind my home is sinking. KB says it's not their problem, but refuse to give me contact information for who is responsible. KB took care of one neighbor's sinking ground problem because someone in that household worked for KB. KB stated although they are not responsible, they would take care of it because they want the homeowners to 100% satisfied, but nothing has been done to date.

The KB staff were very knowledgeable and helpful throughout the entire process. They even went out of their way to help contact the lender when the lender wouldn't respond to our inquiries. KB Home was the highest, most efficient, and well-rounded group that we worked with. It was a good experience.

The best part of the buying process was witnessing the KB representatives delivering what they promised. Our home is beautiful and we couldn't be happier.

Everyone at KB home from sales to the mortgage affiliate, sales management, customer service, and the construction superintendent went above and beyond the call of duty to make our experience smooth and seamless. We have never had such great service with a new home purchase from start to finish.

Homebuying process was streamlined and clear. I feel that I got the greatest value for my dollar with KB.

They were always very efficient when offering products, when answering our requests, and the studio home was very nice - we really enjoyed it.

We love our home, but wish there weren't so many repairs needing to be done after living in it. The staff is very helpful and their follow through is appreciated.

We WILL use KB again. I believe in investing in a company that you love and KB is exceptional in making the American dream come true.

Thank you everybody for making my experience memorable. It was truly easy to purchase my home. Thank you all from my sale agent to escrow and builder. A special thank you to Mr R. ** for going above and beyond the call of duty to make this process easy. Highly competent. Thank you Sir.

We love our new home! The sales staff was very thorough and knowledgeable in helping us pick our perfect home! We chose a quick sale home and any problems we noticed were fixed perfectly by the construction staff.

I'm very pleased with all the KB staff that help us through this great experience of building our new home.

The KB staff was very courteous and took the time with me to address my questions, etc. They deliver on their promises. I was surprised that I closed earlier than originally expected!

From start to finish, KB Home made it clear that customer satisfaction was the most important priority - and they delivered on every level.

KB Home has wonderful staff that are there for you to answer any questions or concerns throughout the build of your home.

This is our second KB Home building experience. We loved our first time, but the second was even better. Our home is GORGEOUS thanks to the professionals at KB. Our upgrades are perfect and within our budget. Our build was as expected. We are truly blessed in our new KB Home.

The entire process I felt was stress-free because the entire staff was a pleasure to work with along the way. Thanks KB.

KB Home showed great customer service and we had lovely end results. We got a lovely home for the amount of money we paid and we really enjoyed picking out all of our home's features at the design studio.

I've had a fantastic experience with KB Home. The buying process has been smooth and easy, and the product is wonderful. Anything we found that needed to be fixed was fixed immediately.

KB was very accommodating. Their pricing was great and the floor plan variety that they offer gave us an opportunity to pick out exactly what we wanted. They weren't the typical salespeople. They wanted to make us happy and were very easy going. And my sales team, Lamont and Adrianna, were both professional and fantastic. They are perfect for first-time homebuyers, and so I've recommended KB to multiple people.

From start to finish, it has been a long process with KB Homes, but they definitely worked towards getting my happiness as the end result.

KB Home representatives are extremely friendly, very helpful and knowledgeable about the product at any and all times. It's been an awesome experience with them. If I had a little more money right now, I'd be buying another one of these KB Homes for my son.

Everyone in KB Home were very nice and gave us confidence about the construction. We get the house that we would like to have in a short time. We are very happy living here.

From the beginning to the end, I was satisfied with KB Home. Everyone that we came in contact with were very knowledgeable and kept us informed. We'll highly recommend to others.

Everyone involved in process from seller to closer worked to ensure our home buying experience went as smooth as possible.

This was our first home buying experience. We really didn't know what to expect and how much work/time is put in into buying. At first KB Home sales team made it sound very easy and how much they'd be there the whole time for us. We were originally promised a time frame by the sales guy... A couple of months passed and we had noticed that there had been no progress. I had repeatedly asked the sales guy if it was still on schedule as promised and I had even emphasized that we were in no rush and the only reason for me asking was whether or not I had to extend my lease to my apartment.

Par for the course for quality of home. Think fair for the money. Sales and support staff did good job guiding through process.

Our new home is nice and what we wanted. I wish they would have done more on the problems we had with our loan agency as they are in contract with them.

I recently called KB Homes to advise them of my cracks. Today when I get home they came on my property and painted over the cracks and left paint in my driveway. Now denying they never came out and painted over the cracks in the stucco. KB Homes are liars and have unethical practices. This is against the law! Trespassing on my property. This is not the first time. The first time The director in my area had a fence installed on my property without my permission as well as did not cover my property all the way. Most of my property is on the other side of the fence as well as only put up 2 sides and left it unfinished. I would never recommend anyone purchase a KB Home!

Our experience with KB Home was quick and easy from the time of moving the actual home to the process of everything in between. I started happy and excited and everything ended up being more than I could imagine. When everything has been put together, it was an incredible feeling that I can actually call this a home. It's surreal.

Our overall experience with KB was a pleasant one and we are very happy in our new KB Home. Compliments to everyone involved in the building of our home, especially our construction superintendent Erik **!

It was a simple and easy experience with KB Home. They gave me peace of mind. It's a big step buying my house and they made sure I was always at ease at all times.

My experience with KB Home was very positive. I was worried about any bumps in the road but I was pleasantly surprised with how smooth the whole process was. Any questions or concerns that we had were answered or resolved within 24-48 hours and if they weren't able to be answered or resolved during that time frame they ensured we knew they were working on the answer.

Our home is built with quality workmanship and materials and it shows. All of the staff was very helpful and responsive and still are today. We are very satisfied and feel we made a great decision choosing to buy a KB Home.

I have looked at other new homes and was not impressed with the layout or workmanship. After looking around I found the home I wanted. I love the layout and am confident that it is built well. I get to enjoy my home instead of making changes to it. I have recommend KB to a few friends.

I had a good experience with KB Home. I'm so happy with my house. I told people that if they're looking to buy a house, go to KB Home because it's a good company.

My experience with KB Home was a pleasurable one from start to finish!!! I would recommend KB Home to anyone interested in building/purchasing a home in the area.

There's still a few things KB Home need to do because the sale and lending process had been terrible - it was exasperating. One part of KB should have to deal with our state than having to sit and wait for them to track some paperwork back and forth. That wasn't a very good experience. But the rest of our experience with them was good. Having to see what we wanted in the home was great once we did the walkthrough and spotted things that we picked. Overall, it was was great and exciting.

We are very happy with our experience through KB. We are really impressed with how much you take care of us even after we close. Keep up the good work!!!

KB Home has great people to work with. They were all friendly, helped me all the way through and answered any questions that I needed to be answered in a prompt manner. This is the first home that I had and it was a great experience.

We’re very satisfied with our whole experience in modeling a new home with KB Home. They have very responsive and knowledgeable staff. Plus, they take care of any of our needs with immediacy. It was a great experience.

The home reviewed was just lovely. That was the 2-Story home off of Foster Rd.

KB Home has a wonderful staff. If you are looking for a great home with lots of value KB Home is the place to go. I found out about KB from my nephew. His mother/father and mother-in-law all have KB Home. Now I have one. Next year my youngest daughter will be building with them. It's now a family affair. Thanks KB.

I had an awesome experience with KB Home, from beginning to end. This is not the first time I bought a house but this is the first time I enjoyed buying one. KB's outstanding and because of their integrity and honesty, I would recommend them to someone who wants to buy a home.

Great with room for improvement. We all can use it. If something needs replacement, replace it regardless. The customer paid for it. It's quality and satisfaction that counts at the very end.

KB Home is the only builder that has what we were looking for. We visited all the builders in Lake Nona and Narcoossee Corridor, Orlando, FL and KB Home from Gramercy Farms, St. Cloud, FL was the only community that fulfilled our needs for location, house price tag, and square feet. And of course, the KB Home representative and customer service representative make you feel at ease, provide response to all of your questions, and don't make you feel like they are behind your deal. Maribel ** has always been very helpful answering to our concerns and even help us measure the rooms in her model home 1899 so my wife and me could take the proper decision in the house size we are buying!

I had a great experience with KB Home. They followed through and gave more square footage than other home builders.

The whole process of home buying was really great. Everything ran smoothly. It was very informative and very helpful and I liked it. KB Home gives an awesome home buying experience.

KB Home gave me a peace of mind that I will have a new home before my newborn arrived and it did. The process was pretty much fast and KB Home Representatives were honest, patient, professional, and knowledgeable. I was overwhelmed with happiness of how quick and efficient of the process just to have a home with KB. It means a lot when I mention, I trust KB, I truly do. Thank you for such a wonderful and memorable experience. I love KB Home!

The overall home buying process with KB Home was easy to go through with special, warm, and friendly staff to guide us through. I’m very happy with the overall purchase and delivery of the home and would recommend them to others. It was a great experience.

Awesome experience! I talked to all my friends and they have always complained about having issues when they first bought their houses. This is my first home, and with KB Home, everything was so smooth and outstanding from the beginning until the last.

We were very pleased with the overall professionalism and timely delivery of the home purchase process by the KB Home team and their partners, HCM, and First American Title company. The sale contract was signed on Dec 2. The rate was locked on Dec 4. We closed on Dec 23. We moved on Dec 26. We were settled in by New Year's. The turnaround time was very impressive.

KB Home was very welcoming and respectful. If we had any questions they were on it and went out of their way to find out answers for us and we appreciated that. They were also professional and informative. Everyone was very on top of everything and the dates promised were followed through.

KB Home made sure that I get the best. They gave me options from things that I'm not currently in. I'm very pleased with their work and with their houses. It was a great experience.

We had never built a home, and we found a quick move in home with KB Home. We pursued, and were glad that we did. Their sales staff and their construction staff helped tremendously. They were informative, patient, and allowed us to make decisions without pushing us one way or the other. I would highly recommend KB home for your next home.

This is the way home buying should be. Every detail is thought out and thoroughly prepared. They have the right people in the right jobs to help you through the entire process. No one makes you feel pressured or unimportant. The design options are amazing and they put the buyer in control. We have had many bad situations with other builders and sellers and by far this was the best. We are so glad we chose a KB Home and would do it all over again.

The whole experience with KB Home was easier than I thought and their staff is wonderful. The home that I purchased is well-built, energy efficient and I love the area that I’m in.

We were extremely satisfied with the whole buying, planning and building experience with KB Home. The build and location and the quality of the home I picked, all of it brought a 100% satisfaction for us.

KB Home has exceeded our expectations. They are extremely friendly, made our transition as pleasant as possible. They also answered all concerns and made us feel welcome.

KB builds great homes and have great floor plans. My wife and I love our new home and hope to never leave!!

Everything from the start to the end of escrow was smooth and enjoyable. The house is exactly what we wanted, and it looks and feels like a home. We haven't had any issues or any damage. It was a very enjoyable experience.

KB Home offer very nice homes and it's hard for me to choose from one to another. Overall, everything was very good.

I had issues with KB Home but what really counts is how they respond to my issues. They did an excellent job responding to the majority of my issues and they have good quality people working for them. Overall, I had a stressful experience with KB Home, but it was worth it.

Allen, Nicole ** and Paul ** were very attentive and made our experience of purchasing a house quite pleasant. We would definitely recommend others to purchase a KB Home here because the homes are extremely well-built and staff are excellent to work with.

There were times my wife got frustrated but KB Home's rep responded professionally. She was not rude at all even when my wife sucker punched her a few times with worries and other things that may have bothered her. The rep responded within 24 hours. She was wonderful and made it a lot easier. Also, the money I'm paying for the house is really good. It's not too expensive.

My husband and I built a new home with KB Home and closed at the beginning of February 2015. Within 1 yr. my master shower floor pan cracked. The cracks could have occurred months ago. The cracks have a resemblance of short hair. I didn't realize they were cracks. I have never experienced a shower floor pan crack in my old house that was 10 years old. I have filed a claim with KB Home to have the floor pan replaced. As a homeowner, any areas of the shower that have cracks where water could cause damage is a major concern.

From the people who are selling the homes, all the way up to the builders, to the entire neighborhood, KB Home is a first class organization. We had an excellent experience with them. The process was easy, and everything was explained well. The home is very well built, and it’s the most energy efficient home I’ve ever had. I looked on my first electric bill and it’s a third of the cost of the last electric bill I had in the other home that I lived in.

My experience with KB Home was wonderful and I enjoyed every step of the process. The people are very committed to make the customers happy. KB Home has their best floor plans and the option for the upgrade in my experience.

KB Home has great price and value per square foot of home. For the square foot, the value and the price are on point. Quality of upgraded features is well done. It was a great experience to learn the ins and outs of being a first time home buyer. Seeing the house from the foundation all the way to the brick being placed, the step-by-step process, was great.

We are in the process of buying a home. The sales guy in Temple Texas so far has been a jewel. I texted him ALL day asking questions and within mins he always text back. I look forward to working with KB Home. My husband and I are becoming foster parents and wanted to build a home to make a great place to bring foster kids into. They face so much already, to be able to give them a nice, loving stable home to live in for 1 day, 1 year or 10. When I told Michael about this he lead us right to the Perfect home. My husband and I fell in love with it. We are still in the early stage but I will be doing updates as we move through this process.

I don't have a negative review since I started this process because all the staff involved are very concerned and very dedicated in helping us get our house. They all responded to all our questions and concerns on a timely manner and very professional.

Everybody is intimidated about the home-buying experience, but KB Home made it so easy. I'm happy with my experience with KB Home, the best decision I ever made.

KB homes was really nice and works hard with what they are meant to do. 1st time we walked up to KB homes over at Whitmore, we thought that we could possibly live here. But after speaking to your sales agent, we felt that we can live here. If that makes sense. We had most questions answered and felt like this was an easy process. We were as well really surprised on how fast the construction of the house was. Which was nice and seeing that we could move in as sooner as we thought it would.

Excellent experience! KB Home made what could be a very difficult process, a very well-organized and painless process. I would highly recommend KB to any new home buyers.

Excellent customer service. Both the sales and construction process were very pleasant because the people we coordinated with were in contact with us all the time to update us on different things. I could come by the house and look at the new updates. Warranty has been phenomenal. Everything that we bring up even after the 30 days has been working really well or has been taken care of quickly.

I went into this experience not really knowing what to expect. I did it all without an outside realtor or mortgage broker, but the staff at KB kept me informed and on task every step of the way. My family and I live in a wonderful home that we designed ourselves and was delivered on time by KB Homes. It's been a wonderful journey, one I highly recommend.

KB Home has great homes and is reasonably priced. They’re very customer service-oriented, knowledgeable and provided us with a good purchase experience.

The sales department is very knowledgeable and professional. The design studio offers many options and helped me decide on the best design for my home based on my style. And the construction process was quick but organized and careful.

I'm very satisfied with KB Home. It was a great experience, the home is lovely and the people are good to work with.

KB Home was always helpful when I had questions or concerns. They were always upfront and helpful with answers. Overall, I had a good experience with them.

KB has been really diligent with having a good communication with me and all aspects of the home building experience. They keep a positive rapport the entire time. They’re always willing to fix anything or make the customer happy and that’s important. They’ve been accommodating with everything that I’ve needed. They are friendly, professional and customer-minded.

I was in the marketing looking for a home. KB Home should have been my first stop but it was my last stop and I can say I truly found a beautiful home. My mortgage is where I want it to be and my home is my family's dream home. Love it.

Everybody in KB was great and professional. People answered my questions, pointing us to the right direction. If I had a question, I got pretty quick responses. And if somebody new to KB didn’t understand something, he would say, “I’m not sure about that.” He would find out and then give us a call back fairly quickly.

The staff was always professional and courteous and gave information when needed. KB Home's quality was excellent and they are the best we ever had. I would definitely recommend them. Outstanding KB experience!

Our experience with KB Home was an awesome experience. From the real estate person to the Mortgage lender, studio specialist down to the Title company was the best experience we have had. I would recommend KB home to anyone of our family and friends.

I had a good experience with KB Home. I'll always recommend anybody who wants to buy a home to go with them.

KB Home was everything that I hoped it would be. It was a good experience but definitely not perfect. It has areas where it can improve but I would still recommend it. The houses were well built and I had very friendly staff that helped me out here. But there still were other kinks that can be unkinked to make the process go more smoothly. In general, it was an interesting and fun experience.

Everything that KB Home did was perfectly tailored for my family and my budget. And the quality I got was outstanding and better than what I thought it was going to be. Everyone was very nice and friendly and really make you feel special. I would absolutely recommend them to anyone else whether it’s their first home or sixth or seventh since my whole experience with them is above and beyond.

KB Home built a very beautiful home. Everybody was so professional and they took us step-by-step. They’d let us know everything that was going on and if there was something wrong, they’d let us know right away. They gave us enough time to take care of any issues so everything was perfect.

Updated on 06/12/2019: I bought a new KB Home, that I had to move out of after only 7 months. 10 years now and KB Home refuses to honor their warranty. KB Home pays Consumer Affairs to submit THEIR reviews. Don't trust this company! This is your biggest purchase. May look great on the inside, but my home, along with THOUSANDS of others are lacking proper supports, water intrusion, mold, even a 9 year old girl died from the mold. I can't even sell my home due to the condition, triple for repairs vs what I paid. My joists are bad, water intrusion, everything cracked. I along with others were fortunate enough to get the media involved, to which the AG couldn't turn their back and found KB Home Guilty of Fraud & Deceptive practices. Wasn't just my home, or my complex, but throughout the state. BUYER BEWARE!

Awesome summarizes my experience with KB Home. It was very exciting to be able to put your house together and especially for me because I moved into my first brand new home.

Kathy has been wonderful to work with. I currently own my home and was trying to sell it, but had to take it off the market. She hasn't been pushy about getting it back on the market and getting a KB Home sold. She has given me all the information I need and checks in from time to time to see if there is anything she can do for me.

Being a first time home buyer, I am very pleased with the service and willingness to help that KB provided. The home turned out exactly as we dreamed!

KB Home is excessively professional and everything was kept to schedule so almost everything was on time. They say when something was going to get done and there was not a lot of lag times or things not getting done. They're a blessing.

KB Home did finally allow my fireplace change. With a stern warning that I would absolutely not be allowed any other changes. I'm glad they were accommodating this time but I'm still disappointed in their policy of having to make final decisions the day you decide to buy the house.

It’s a long, friendly, family experience from the minute you walk in the door and shake hands with the KB Home salesperson. I like how the homes are laid out. They’re arranged in a series where you’re thinking of the smallest to the largest. They offer quite a range of selections when you’re picking out colors or floorings, and whatever you want in your home seems to be available, and that’s nice. It was a pleasant experience. It wasn’t a push and shove, whether you’re just looking at new homes to get an idea of what’s out there, or you’re seriously considering buying. It wasn’t like the used car salesman that’s down your throat. On the contrary, it’s like visiting grandma.

My experience in working with the sales representative, the lender, and the superintendent, was excellent. They went through the extent of coming over to the house and doing walk-throughs with me while answering questions directly. The home is absolutely beautiful and I love it. I have friends of mine who came over and looked at everything and think it’s a beautiful home. Working with KB Home was a pleasant and exciting experience.

We are very happy with the whole experience of choosing a floor plan, picking the upgrades, and watching as our house was built. We got everything we wanted at a fair price and couldn't be happier.

Time committed completeness and honesty from the sales rep and construction superintendent was the most satisfying experience of my home.

KB Home provides excellent service. I was kind of afraid of buying a new home because I know it’d be a long process. But thanks to, once again them, everything seems to be less complicated.

My KB experience was a great one. Julie in the sales office was full of life and made the experience fun. It was great to watch my home be built throughout the whole process.

Me and my daughter were buying a home from KB, and at first we were off to a good start until they pushed back our closing date. We paid 350.00 for a inspector and they moved the date back 4 times asking for more and more papers that went back to February and we didn't start looking till March. They should just say no. Now my daughter doesn't have a Christmas and we have nowhere to live. I called and told them that, and they said "sorry we are having a Christmas party." REALLY? They claim that I never paid rent for my old home. How do I live there 8 months and NOT pay rent?? I'm not happy and now my Christmas is ruined. Thanks KB.

It was very comforting that the KB Home salesperson was very involved in the building process of my home. She did not just sell me a home but she ensured that during the process, it was being filled to my satisfaction. My home is beautiful, and I'll probably buy again from them.

We're happy that we went with KB Home. From day one when we first walked into a KB model home to when we were handed over the key, that was a great experience. From the materials being used to all the contractors working under the company, they were very professional. My wife visited the home every day and she never felt threatened by any of the contractors working during those times. They were all very courteous and they informed her of what they were doing. She was told, "If you have any questions, you know, let us know. We'll find an answer for you."

The whole process with KB Home went really well. I was very well informed of the choices and actions I was making. I visited a lot of companies and KB Home felt like a home to me. They are the best.

KB Home gave us the most for our money. We got more bang for the buck with the space and with the beautiful cabinets. They were willing to work with us and not misrepresent anything that sometimes we got from other places. And, the young man that was working there went out of his way and worked closely with Armando. We're living in a gated community in the cobblestone area and we got a lot of upgrades that made buying from KB Home worthwhile.

Buying a house from KB Home was very enjoyable. Everybody from KB Home is great, from going out there, explaining what was available, the lot, what kind of homes they were, to selecting the utility, the studio options to moving in, and living there. They've made me glad I did it. Everything's so convenient, new, shiny and working. I'm surprised how great it was. Someone who told me how good it was going to be, I wouldn't have believed them.

We're very happy with our choice with KB Home. They're awesome and overall a great experience for us. I would recommend them to one of my friends or family.

My husband and I signed a contract to purchase on a new build KB home back in March. We are new home buyers, and aware we would encounter bumps in the process of building a new home. However, our first experience has been a disappointment from the beginning to current time. We've been tossed around from sales person, we had total of 3. Our KB studio experience was a bad one. And we've been seeing very poor workmanship and no attention to detail in the build our home. They installed damaged cabinets, cracked interior doors, shoddy roof, the upgraded front door has a gouge, and the list goes on. We've brought it up to various people about our concerns but yet to see any improvements done. If we could go back, I would not buy from KB home and purchase a home from a better builder.

KB Home's staff has been professional, friendly and caring. They'd bend over backwards to make sure that I was as happy as possible. They're the best.

KB Home's studio and sales staff were excellent and that made my purchase a lot smoother. Although they need to work on the construction aspect of who's in charge of the property. Even though there were a few bumps, they still helped me get everything fixed or redone.

KB Home is a great company to work with and the support staff is really good, just find a separate lender. I had an overall pleasant experience with them.

Water damage, framing issues, broken pipes, mold exceeding state's safe levels, cracked foundation, broken windows, and the house hasn't even reached the first inspection point. There should be negative stars for this builder. I absolutely can't believe how bad our experience has been thus far. We have been under contract to have a house built in Canterbury Park in Pearland TX since July and construction is headed backwards at this point. Initially we were lied to by the sales consultant. She said it would be three weeks before we could buy a house because they were having issues with permitting all of the houses they had already sold with the city. Six weeks later we were finally able to sign a contract. The design center process was hectic but has so far been the best part of the experience.

KB Home has an outstanding customer service. I was so nervous because it was my first time buying a house so I didn't know what to expect, but the sales representative walked me through the whole process. He was very nice, cautious, and attentive to my questions even on his day offs.

My experience with KB Home was perfect. It was important for me because that was my home. Everything's fine. They're completely professional and everybody is friendly, too. I was happy to have dealt with them and happy still to be now part of KB Home. I even want the neighborhood. Even now, there is a construction going on in the house next door and it's not bothering me. I can see them doing construction from my window and it's perfectly good. They do not put dirt on my yard. I wish that if I want to get something and I’m going to need a company, that'd be KB Home all the time.

The quality of KB Home's product is great but the staff has not been as knowledgeable and up for it as I would have hoped for. I love my home but the experience wasn't great.

The option to customize a KB home is second to none. KB was the one company of many who stood out and above from the crowd.

My experience with KB Home is pretty good. I like my home now. The on-site staff was fairly knowledgeable and courteous. They're probably the best group of sales agents I've had the pleasure of dealing with as far as any business. Armando spent days when he wasn't at work, contacting me and calling me to make sure that I was okay. He's probably the key to my purchase.

It was a great home-buying experience with KB Home. Everything was completed in a timely manner.

KB Home is awesome. They have very friendly and knowledgeable staff. It was a great experience. If I ever need to buy a home again, I would definitely buy with KB.

I am so glad I choose to build my first house through KB Home. What you get for the price is unbeatable. The staff was amazing and always helpful. The only hiccup I had was with the Loan Officer, which the sales staff stepped up and corrected the issue. At no point during the building process did I have any anxiety about the house. Going through the Studio and picking out everything I wanted in my house was awesome. The house felt like home after the first step I took inside of it. Forget the headache of seeing house after house looking for what you want, just build it exactly the way you want it for the same price. It is so nice not having to worry about repairs and issues that come up when buying an older home. The Customer Care staff are even quick to fix any issues that come up with the house after you move in. I strongly recommend building through KB home.

KB sales have very bad response time and it seems like they couldn't care less if you bought their home or not. Dealing with their lender, home community mortgage was the worst part of our whole process and they are not in compliance with appraisal turnaround time and closing and they along with KB sales were unethical in withholding our appraisal back from us since it did not appraise at value when we were the ones who paid for the appraisal as buyers. KB should not have been given that information and the only reason they were is because they are affiliated with HCM. If we had gone through our own lender none of this would have been allowed. As a result they failed repeatedly to close on promised dates but yet did not feel the need to tell us it would be delayed until day of.

It was a good experience working with all the staff that KB Home has. However, my only concern are the upgrades that KB Home provides. Prices are outrageous. They have unfair upgrade pricing.

We had an issue about the timeline with KB Home, but overall, I love how they did the house, the building materials and technique for every single aspect. They have great quality and services. I would absolutely recommend them to my friends.

Our experience with Sharon ** at the Pinery West to purchase a house, was wonderful. It has been a long time since we've bought a house, and Sharon made the process very smooth. Always available to answer our questions and responded very promptly to emails. Thank you Sharon!

I cannot express how amazing my experience has been with my home so far. I have been living in it for coming on 3 months so far. Though I have had two small issues with the home, they have been resolved immediately! Tyler at KB Home was notified of the issues and had an action plan ready in less than a day every time! To note the issues, both involved the sliding door in which water was able to get into the home. They were resolved in less than 48 hours (other than cosmetics that took about 2 weeks).

KB home put us through hell while buying our home. We are qualified buyer with 20% down. We did not use their lender because the rates offered were not competitive and they refused to offer us incentives (something all our new neighbors received). They also led us right to the point of locking promising rates then falling out of touch for days, then conveniently offering only a higher rate (when the market interest rate had actually fallen). When I switched lenders they gave me a default letter, threatened me, manipulated escrow, refused to issue proper notice for a finish date but proceeded to threaten to charge me a daily fee if my close when past the homes finish date. They gave us all the courtesy of one weeks notice, which came in the form of emails to my lender, not an official letter which turns out they have a policy to send to buyers a month before.

There were a lot of unexpected incidents that occurred which made our experience a bit more stressful than it should be. We thought it would be a lot more smooth as far as buying and building a home. Probably in the future if we buy a home from KB Home, we're most likely not going to sell it anymore. Being a first time homeowner, you lack in a lot of the knowledge on how to completely build your dream home. I wish that we felt more important as a customer versus feeling that our opinions didn't really matter. Also, the consideration from other people was not taken seriously. Customer service needs improvement. On a positive note, the designing part was really great. The sales rep was also very helpful and nice in every way. He did the best of his ability to provide us with the best customer service that he can.

KB Home have cleared everything that's going on with our home and the staff are accessible to clarify all these processes. I can't ask for a better service than that. My overall experience with KB Home was great.

My wife and I are happy to be KB Home owners. It's my wife's first home and she's doing different things inside it. The sales people are very helpful. They'll fix and repair whatever is pointed out. They've done a good job.

The sales consultant from KB Home didn't get the specific items we asked in our initial order. But outside of that, everything else was an awesome experience.

I had a very good experience with KB Home's sales staff as well as the mortgage agency. They always look out for your best intentions and aren't pursuing anything to benefit themselves. In fact, they're actually benefitting the customer. Moreover, I had never met somebody like William. We love him and he made this experience very good for us. Overall, you basically get your money's worth and KB Home has a friendly staff who looks out for the customer's best interest.

From the minute that I walked in the door, KB Home’s sales team tried to answer my questions, was very good and attentive. Matthew walked us through the houses, and the company provides excellent customer service. I’d recommend them to anyone.

KB Home was extremely professional. They delivered a beautiful product and we're completely in love with our home. You can't go better than that. They are highly recommended.

Built our first ever home in 2014. Loved all of our KB team during the buying process but now that our one year inspection came around I'm very displeased. We had a large crack in our garden tub. We were told it wasn't the foundation by the Flying Colors worker. Two months later the crack that took 3 days to fix is back. Took three phone calls to KB to get an appointment. Which the supposed "owner" of Flying Colors left a card on my door at 10:20 am... I was standing in my kitchen on the phone with my husband at this time. The "owner" stating I never answered the door.

The field staff from KB Home was excellent. They didn't try to pull any punches and told us straight what it's going to be like through the whole process. They've been in contact with us for the most part, although sometimes, I'd have to work to track somebody down like the lender. But they were on time with the build and they gave the home to us on the date that they said they would.

We had our bumps in the road with KB Home, but we got absolute beautiful finishes, quality houses, wonderful salespeople and a great team to work with. Now I'm home sweet home.

The house I got for this price was fantastic. It's a stylish house at a very cheap price and the house payment they quoted was within $1 of what I closed at.

We went down in April 2015 to look at KB Homes in Georgetown. We liked the model homes so much we decided to go look at land. Found a beautiful lot next to a water reservoir and backed up into private land. We loved it so we went back, wrote them a check, signed all the paperwork and we left. The next day we got a call saying someone else had put money down before us so we had to find another lot. Well we were a little upset but they were nice enough to open the lot next to the one we wanted even though technically it wasn't supposed to be. We then are told we have to get down to the design studio as soon as possible. Spending more than two hours going over every little thing is a lot to do especially all at once.