KB Home Reviews

Our heating bills are typically $500-600 in the winter due to lack of installation. Our A/C went out last summer, the tile has buckled, and the toilet runs constantly in the upstairs get bathroom. I could go on and on. I will NEVER BUY A KB HOME AGAIN AND WILL NEVER RECOMMEND ANYONE PURCHASING A HOME FROM THEM. We were promised all these "follow-up" visits that never happened. This was our first home and it's just really depressing to know that we are paying all this money for a 2600 square foot piece of crap. Way to go KB. Keep up the severe lack of customer service.

This would be an added cost of thousands however we felt it was necessary. The landscapers dug in the ground up to their shoulders only to find that the pipe has just been stuck in the ground, not connected to anything as there was no drainage system installed at all. We contacted the BBB of Charlotte only to do a back and forth for months with KB stating (sending the same letter over and over to them each time) that ALL REPAIRS HAVE BEEN DONE. BBB has sent me a notice this morning that they have written it off as a closed item. They feel that KB did everything that they could to correct the problems. Now I ask you, do you really think KB did all they could do to satisfy the customer and give the buyer a fair deal? Hard to believe that the BBB would write this off knowing full well there are items they never addressed and more that we keep finding. We are currently looking for a lawyer to take this to court for us.

From November 27th, 2007 and up until the date I retired, July 1, 2008, I was on sick leave. I had to supply KBH/Countrywide Home Loans on a monthly basis copies of my pay stubs with my sick benefits. At NO time did I ever try to keep my retirement date from these people. I did the KB Homes store thing and had all the options built for my retirement home. I paid an additional $1806.00 as a deposit with KB Homes when I made my selections. I visited the place on numerous occasions while it was being built. On March 17th, 2008, I had to have a heart procedure performed to take care of several congested arteries and had anagrams, angioplasty and stent done. I was cleared for a Gastric Bypass in April 2008 and had it done June 30, 2008.

I then retired on July 1st 2008. When I returned from the hospital on July 3rd, I had a voicemail message from one of the assistant loan officers from KBH/Countrywide requesting that I again supply them with copies of my retirement awards from RRB and UP RR. I sent them via fax > talked to the assistant loan office on July 7th, 2008 to make sure they had received the faxed copies. She said yes, she did receive them. I asked if everything was going smoothly and if there were any problems. She replied that everything looked real good.

My final walk-through was scheduled for July 9th. On July 8th, the agent from the Vineyards (KB Homes) called me to tell me that the inspection was cancelled because the appliances had not yet been installed. I had been to the townhouse 1 week before my surgery and the appliances had been installed when I was there. I called my Realtor. He lived in Lancaster, and he went to the Vineyards to see what was going on. He later called me and told me that the sales agent at the Vineyards had told him that Brent ** and KBH/Countrywide home loans had cancelled the loan because I had retired from work.

I tried several times to reach Brent with no success. I left several messages requesting that he call me as soon as possible. He did not return my calls on that date (7-8-08). On the morning of July 9th, I called the Vineyards and the sales agent confirmed that he had been told the loan had been cancelled. I again tried to Contact Brent with no success. I did finally get a hold of one of the assistant loan officers and she told me the loan had been cancelled. This was one week prior to Escrow closing date. I requested that all papers and all forms that I had signed with personal information be returned to me immediately. A couple of hours later, Brent did call me. He did inform me that the loan was cancelled by KBH/Countrywide home loans. I asked why and his reply was that the numbers did not crunch. I asked for a letter stating why the loan was cancelled. He said I would receive one from KBH/Countrywide with 4 weeks.

It is now January 2009 and still NO LETTER and Nothing in writing to tell me why the loan was cancelled. I had my Realtor contact KB Homes to request a refund of my deposits totaling $4806.00. He sent a letter to a Wendy ** at the Vineyard. She was one of the sales reps, and received the letter back 2 days later from the mailman with a statement on the envelope that there was no Wendy ** working at that address. My Realtor then took the letter over to the Vineyards, asked for Wendy **. She came from her office and the Realtor asked her if she was Wendy **. She said yes. He showed her the envelope with her name on it and the reply stating that there was no one working there at that address by that name. He hand delivered the letter to her and marked the envelope with the time and date.

About 2 weeks later, I received a call from KB Homes, the Vineyard telling me that the final walk-through could now be performed. I informed them that the loan had been cancelled by KBH/Countrywide home loans and that I was waiting for a refund.2 weeks later I received a letter from KB Homes declining to refund my deposits stating that I had caused liquidated damages and they were going to keep the money. I threatened a lawsuit and then received a letter telling me that I could not file a lawsuit because in the original contract to purchase I had agreed to settle any disputes through Arbitration. I filed with the American Arbitration Association, hired a lawyer and have had 1 conference call with my lawyer, a KB Homes representative and an arbitrator.

It has cost me $750.00 to file with the Arbitration Board, $550.00 for my half of the Arbitrators fees, $1000.00 for legal representation, $400.00 in extra rent at the apartment that I lived in when the loan was cancelled, $150.00 in airfare to go to Los Angeles for the conference call, $45.00 in FedEx and UPS services sending back forms to my Lawyer. I have lost the interest I would have been earning on the $4806.00 at 3.06 % with my E-trade savings account. It will cost me an additional $150.00 to $200.00 for airfare when the arbitration hearing finally comes about.

It has cost me an additional 3070 dollars to fight this company along with the $4806.00 that they will not give me back. I WILL WIN and they will pay. Just how long it takes will be up to the arbitration hearing. This company has a reputation of doing this on a continuing basis. They do not believe that the little people, US, will spend the money and time to fight them just for a measly $4800.00. It will cost them more by the time this is over.

It is beyond me. I cannot understand how this CORPORATION, KBH/Countrywide Home loans and KB Homes can have the gall to cancel a loan, then tell and individual that it was the individuals fault that they had to cancel the loan. Especially when they call you back 5 to 8 days later, and tell you they can arrange financing at 6 1/4% since the 4.875% loan was cancelled. If I could not qualify at 4.875, how can I qualify at 6.25%? Makes you wonder if it was the 4.875% financing that they wanted to get rid of so they cancelled the loan?? DO NOT DO BUSINESS WITH THIS GROUP OF PEOPLE, KBH/Countrywide homes loans and KB Homes.

There is no power supply to hook them to. We did not climb into the attic and crawl around the duct work and insulation to see if the vents were connected. I have emailed KB Homes to see if they will correct this error. I am sure they will not cover our high power bills that I think is partially due to lack of ventilation in the attic. I just want an electrician to come and run some power to the vents. Live and learn. We had so many problems with our house that I can not even list them all. We will know better next time.

The last time a service call was made, a new customer service rep named Nelson came out with the contractors. He was helpful, but his main concern was to let me know that my warranty had expired for the type of work that needed to be done. I explained that this had been an ongoing issue and my concern is that the problem was never resolved which led to the damage worsening over time. I made a call to the customer service office because I now have a wall, baseboards and a back door that has a considerable amount of dry rot as a result of my service request never being handled properly.

While I realize I am not within warranty for your contractors to come and fix the problem, my MAJOR concern is if I get the work done to repair the damage and it continues to happen, then I am spinning my wheels and throwing away money that I do not have. The problem is from the outside in because there is never water visible INSIDE my home, so the moisture is stemming from the outside and is being trapped in the walls and doorway which is rotting and possibly creating mold. In my opinion it has not been long enough for the type of damages to surface that I have in just two years. I would appreciate someone calling me to discuss a resolution to this issue.

The contractor who I have hired to come do the work cannot determine where the water is coming from or how it is getting in the wall outside some spaces between the siding and the building material around the back door. I feel this issue should be the responsibility of the builder since it has happened from the beginning and no one wanted to fix it properly when it was initially reported. I know for a fact I am not the only resident in the subdivision who has had these problems and we all get the same response about the warranty being out. It would seem that since this has happened to several owners in the neighborhood that there's a problem in the building of the homes especially around the back doors.

I am still waiting for a phone call from someone in customer service from a call that I initiated Friday, December 5, 2008. I have complaints about the young lady who answered the phone when I call but that is not the most important issue here. I would appreciate it if someone would contact me regarding this matter as soon as possible. Again, I am in the process of starting to fix the damage but I need to know that it is not going to be an ongoing issue for me. I can be reached any time of day at **. I look forward to settling this matter.

When the final inspection came the paint was very very poorly done. Over-paint existed on the doors, walls etc.. It was dripping from over-paint and a pretty poor job all together. Again they fixed it...but we are still unhappy with the poor paint jobs done by KB Home. I understand that they have sub-contractors but hire someone with that reputable, not just to save a buck.

A month living in the house and our tree in the front yard died. We demanded that they replaced it because we were getting nasty letters from HOA demanding that we replace it, to which KB home replied you are out of warranty 30 DAYS AFTER MOVING, ARE YOU KIDDING!! So we bit the bullet, replaced the dead tree for a total cost of 23.00 and have been fine with the HOA, but I still can't believe KB would make such a big fuss about 23.00....

Since then...Carpet has shrunk and need to be stretch, tile is not all level and has been replaced (both by KB home) but now grout in tile doesn't match the rest, the driveway has sunk a matter of 1-2 inches so it is not level with the sidewalks etc. We have another appointment Monday to try and get this all fixed but what a mess!

I would not recommend anyone to buy a KB unless they want to put up with this trash of cracked or warped boards. (which by the way they left in other houses because homeowners didn't tell them to remove them) And all the other many problems that KB home is. We bought at 255,000 and now our home is worth 165,000 a matter of almost 100,000 dollars in a matter of 2 years...and they wouldn't let us refi. the 1st year! HORRIBLE! Stay away from Countrywide/KB!

As for their construction, the floor in the house has a crack that goes from the living room windows all the way across the house into the master bath. It caused the grout in the bathroom to crack... Their construction super didn't even know block joints are to be no more than 3/8 of an inch. He thought they could be 3/4. So beware any buyer looking in Arbor Ridge in Apopka...If you have bought there and paid for Radiant Barrier, look into the installation. It is not the way the company rep told me it was to be installed.

The house I was supposed to buy was at ** ... but I will not be ripped off by being forced to buy a house for $30,000 over what they are selling for now. So buyer beware. Look at the houses they are building in Apopka, FL. Don't think the inspectors will find the problems. They like what Andy builds out there. The inspector told me that sometimes they don't even come out because they know it's right. The concrete work was so bad that they put a knockdown texture to try to hide the shoddy work on the floor of the front porch.

Already have passed 4 weeks since I submit the form and this is the time they don't even answer my calls. My money have been stuck while they earning interest, plus I have some emergency and at this time I even have been overdraft to my bank account. I believe the minimum I deserve from this company is a call back and explain what is going on. My Real estate agent have also called them and the company accountant and no one has return her calls either.

We have had financial struggle because of this.We never hired a lawyer because we could not afford it. Finally i found your website and i hope i get help. I have had health related issues. Also i had to pay out of pocket over $2,000 for repairs

added 2000.00 dollars to the back porch price. no tile going in kichen. And we were told our interst would be 6.25%. Now we are told it will be 7 to 7.75% And if we back out we will lose our good faith money. Is this kind of dealings legal? Can some one help us?

1. The subdivision was built near the airport; which is okay but I know KB Homes knew there was going to be a runway that allowed flights to cross over the neighborhood.

2. I had a leak from the master bedroom bath leaking from the upstairs floor going downstairs. If it had not been for my wife liking to take those long deep soaking baths and me so happen to be downstairs watching television I would have never knew until it was to late. Poor craftsmanship- the contractor tighten the bolts to tight and cracks the tub under the drain release cap. Mistakes are made but this is one they knew about because it was cracked before the plate was snapped on.

3. My stairs creaked; they fixed it by replacing and re-enforcing the whole stairwell. (Now it creeks every now and then.

4. My bedroom floor and entry creeks; they came out to fix it twice nailing testing and etc and it still creeks and pops. My standing chest wobbles when you walk in front of it.

5. I have a bedroom I use as a guess room (4 bedroom house with me and my wife and my 2yr old son) this bedroom I thought the light were going out due to the construction and surge in the neighborhoods while they are building (4 phases). No there is a problem with the electrical. I smell something burning now when the breaker trips. I just found that out!

6. My boys room- one spot squeaks I did not know that until after he was born and I decide to put in baby furniture in his room (builder worker told me they don't use the proper screws).

7. I was finally getting around to decoration the game room so I was going to nail a aluminum jazz player on the wall, but when I tapped the wall to find a stud I can hear a piece of lumber dangling in the wall.

8. I painted and stained my backyard fence. It is completely coming apart; I mentioned it they came fix a panel or two. It is separating by the panels.

9. I personally believe the piping is undersize because I have the inside and outside valves wide-open and the water is the slowest I ever seen water run.

10. Sliding pieces are falling after 4 yrs.

11. I find shingles in my yard.

12. My attic door was cut improperly, they fixed it, but when I went in the attic one day the rail came off.

13. Master bath closet and linen closet door hit each other (poor construction to me).

14. The backyard fence has a green box (electrical) in the corner of the yard the builder could have or should have place the box inside the fence or outside the fence but no they placed it half way. Cutting the fence panels out around the box. Dont mention the yard is continuously sinking by the green box.

15. During repairs I found out that the builder did not even properly sheetrock the ceilings, they are patched together. Poor craftsmanship!!!! You live you learn. A 150,000 house feels like it should be 80,000.

Physical damage: The house has uneven wall and ceiling design/spackle. (Aesthetic)

Economic Damage: Fixing any of these items. House values during resale. The economy is so bad I can't sell it. Houses in the area are just vacant.

They redid the driveway, fixed the water heater, tried to fix kitchen counters, reset the toilet. Leaks were worked on but not repaired, we have serious leaks around the foundation into the house when it rains, the soil they put the house on does not drain because they dug it from the lake and it is clay. Windows leak still.

We called them and they said it was not a structure issue and we needed to call our insurance, it was not their problem. I have shared this with neighbors that have had their homes built by KB as well and they have had the exact same problems and then some. Fake sewage hookups, drainage issues, leaks, Oh I almost forgot my sprinkler system went out twice as well. They fixed that.

I will NEVER buy another KB home and will share that with everyone I know. It is very sad they have gotten such a reputation and are not willing to clean up their act. Our entire neighborhood has had problems with KB

We have wall that are starting to show moisture damage. Carpet had been pulled up and dried. Base board is warping. Mold and mildew is beginning to grow.

Leaks were worked on but not repaired, we have serious leaks around the foundation into the house when it rains, the soil they put the house on does not drain because they dug it from the lake and it is clay. Windows leak still. We called them and they said it was not a structure issue and we needed to call our insurance, it was not their problem. I have shared this with neighbors that have had their homes built by KB as well and they have had the exact same problems and then some. Fake sewage hookups, drainage issues, leaks,

Oh I almost forgot my sprinkler system went out twice as well. They fixed that. I will NEVER buy another KB home and will share that with everyone I know. It is very sad they have gotten such a reputation and are not willing to clean up their act. Our entire neighborhood has had problems with KB

And inside kitch counter was broken, screen door is broken, and garage door is broken too....More and more, I don't know how they did so bad job, I can tell they use all the cheap stuff, they just want sell house, they don't care anything else

Now KB wants to build small box tract homes that are half the size and 1/3 the cost of the exisiting homes and have no definition at all and on the most desirable view lots. According to KB this is now a Master Planned community and they want to change the look and feel of our neighborhood. They also claim that they cannot sell any of the bigger homes but they have locked the models to the biggest homes and do not even have some of the other models at all. It is amazing to me how they claim they can't sell them when they are setting it up so they can't.

In addition, KB calls meetings with the exisitng residents to inform them and have an open dialogue with them because they care about customer service. The only service they care about is their bottom line. Their staff has lied to us all from the beginning and when we call them on it they get defensive and huffy. The city has even told them to change their plans because the new homes would be horrible next to ours and we will see if KB comes back with new plans. It was also mentioned that our homes were mistakes from the begininng and never should have been built so large and unique. How does that make us feel after we have sunk all our money into what we thought would be a certain type of community?

If the proposed changes go through our home values will drop significantly and it will change the whole look and feel of the type of community we bought into.

I called Roto Rooter who send a person out who explained that the problem was caused by KB HOMES using a cheap plastic cap that was put on and tightened too tightly by KB HOMES and it was cracked at that time and over time more cracks developed which led to the WATER LEAK disaster. Roto Rooter explained that they had been out to this development for several problems all the fault of KB from water leaks to plumbing and piping problems.

On Thursday July 17, 2008 I finally received a call from Dan Auten who left me a message stating I just received your message and will send a man out to check on the water leak Dan left a 2nd message explaining A man went out but did not see any water leak I returned Dan's call and informed him that because KB failed to contact me the Pittsburg Water Company was going to turn off the water unless the leak could be fixed and Roto Rooter came out and fixed the problem. I informed Dan that both Roto Rooter and the Pittsburg Water Company confirmed the cause of the leak was KB HOMES using a cheap plastic cap that was screwed on too tightly.

Dan stated that it was KB Home fault that they did not call me back on July 16, 2008. He asked me how much was the Roto Rooter cost, gave me the address and informed me that I would be reimbursed as KB dropped the ball by not contacting me on July 16, 2008. I sent the bill and now KB Homes Dan Austen refuses to reimburse me for the costs incurred.

Roto - Rooter costs close to $200.00 plus water costs running down streets for 2 days.

I sent letters, emails and called. Many, many, many repsresentatives came by or called and told me why they did not honor the repairs. none of the subcontractors would return your calls and like houdini the companies all either changed their numbers or went out of business?

I have spent 2100.00 for airconditioning repairs. Painting the inside of my 2166 sqaure foot home 1400.00 and yard repairs so far at 800.00 and a long way to go. We cannot grow grass in the rear of the house.

When we called KB homes we were told that KB warrenty does not cover HUrricanes and the customer service man hung up on us. Because every single person we spoke to in the neighborhood had the same type of damage we believe it is a structural damage that was caused by a negelectful KB builders. I personally spoke to at least twenty other homeowners that had roof damage and water coming in through windows and KB refuse to honor their warranty.

Some homeowners even stated thqat they had prior to this massive rainfall had problems with water leaking through windows and roofs and KB had honored the warrenty and tried to fix the problem. One homeowner the problem was fixed the other they had come to their house four times and the water still seeks in their roof.If Kb refuses to honor thier warrenties what can we do as a unit a spoke to many homeowners that are willing to sign to hire and pay a lawyer to stand for our right we feel cheated . Our new homes are literally falling apart.

Our garage sheetrock has fallen off and our childrens bedroom is very wet and it starting to give out a very ugly smell.

When I called Country Wide as per KB home sales representative suggested that when some one get denied for a loan then KB automatically send the information to another bank.(but since our credit history was good we opted to only deal with KB homes in our application) The rep from Country Wide did not have any of our information, and he was saying that he did not had our information on his desk band he needed to ask a few questions and he started with asking our names, the social security number which we did not give it to him, our home address, etc, you could tell this loan officer was new in the business, he felt uneasy as soon as I mentioned that I work in a big bank in town and Regulation Z was clearly not followed here. The country wide rep mentioned that he will have the sales rep giving us a call.

We called KB homes again to speak to a loan officer, and she mentioned that we have never been denied for a loan.

We bought a KB Home and since we moved in there have been many problems with the house. Just the first day or the closing day KB home had worker/contractor in the house trying to finish and repairing things from painting to landry room fans. We ask the contractor/worker why they were still working since we were supposed to move in today after closing and he said that they were looking at minorthing. We asked the contractor to show us what areas or to specify what he was working on so he went around and showed us the lanudry fan, paint, the stove fasn had a noise, and some other stuff around the house.

later on we left for closing on thehouse, get the keys, and come to our very first home. We visit the areas the contractor mentioned that he was supposedly working on and none of them were fixed. we had to call them several times to come and fixed, still after coming several time to the house they had done an horrible job, WOW what a dissapointment! this house had never been a home.

We called the customer service department and they were very nice butthe people they send here to the house were very rude. A female walked in here and we were trying to explain the situation and in several times she just interrupted us not letting us tell her what was going on.

Now the foundation is cracking around the corner. They were supposed to send some one to check on our foundation around 11 months of staying in the house to check on the plaster and no one ever came, a year later we found about it because another representative (male) from KB Home walked in here asking how was the 11 months visit, so we said no one came here to check on the foundation- That guy never came back--- Kb home send another one after we call to check on the foundation and they representative said oh nothing is happening this is normal as the house seat on its own and we immediatly replied that this does not seems normal you can see that the corner is cracking completely and a big piece of concrete will fall and the representative said rudely there is nothing we could do about since there are no problems with the foundation.

recently I call because the other corner was cracking and the doors some don't close, some don't open and you have to force them to either close or open. the windows can not be open> They told us to put WD40 for the windows to open. WOW!!!!!!!!! I did put the WD40 and no help at all with the windows, they still don't open.

Yesterday some one came hammer drilled the corners put ribars into and put concrete and plaster so they look as if they problem is fixed. I also mentioned to the representative at KB homes that the garage has a crack going from side to side. he still said that it had to do with how the house seat in it place. now yesterday again the Ac unit ouside stopped working around 3PM, we called KB to go over the warrant and no one have called us back.

This have been 4 yrs of horror, and kb home going around and around not fixing our home problems and the problems getting worse and worse. I will never buy a KB home again due to the way they had handled our services and warranty. The representative are rude, they act as if they do not care at all. We have been calling about the AC unit since the 1st day we moved in because one room would get extremely cold and the other extremely hot. also the upstairs would be very cold but the downstair would be hot. they have come and said that nothing is wrong with the AC unit. now the AC unit ouside stopped working and the house is hot and we have been seating here for abut a day waiting for KB homes to call back at least to see what needs to be done.

in the past 4 yrs we had lot of stress, our information had been pass around, lot of misleading information. we had to pay we our own money many of the repairs to the house. we have to slept with the windows open several times 3 lovely kids had been constantly bited by mosquitoes since we have to sleep with the windows open. The electrical bill is outrageous since house is always hot, and we have to put the thermostat at around 68*F to 70*F degrees. This house had never felt as if it was home it had so many problems. I want to move out of this house and nver buy again a KB Home.

With regards to the house, right away we started having problems with the cheap cement on the front walk. They redid it once before we closed, and then came out and put a slip over it during the warranty. 4 years later the sidewalk is cracking and flaking and they claim that it is my fault for not properly getting rid of water and ice. Interestingly, I live in a place where it rarely rains or snows: near Albuquerue, New Mexico. In February 2008 we had to replace the motor in the furnace, which burnt out. Recently, we've noticed that roof tiles have started falling off. I called the roof people listed in my homeowner's guide since the salesman had told me there was a 30 years warranty on my roof. I was told that such a warrenty did not exist for falling titles, only "defects in materials, and you'd have to take that up with the manufacturer" Lots of promises, but in the end, they wiggle out of everything they can and absolve themselves of any and all responsibility as a builder.

Also in Jan. 08 I slipped off the 4th stair and broke by calvical. It was sharred in 9 pieces. I had to have surgery. And I carry around a 4 plate on my left colar. I have 6 screws and at that time 13 stiches. All KB home could say to that was I'm sorry but that is code for stairs. I dont believe any one in there right mind would use a pop out wall at the end of stairs.

During the water leak, they did take care of us. But as we go through this episode of living in a KB home it has been mind wreaking.

Well, whose fault was that...theirs! My windows have leaked since the day I moved in and they continue to leak despite KB's ineffective attempts to fix them. They did come out and tried to "fix" the leaks by resealing, but KB wouldn't replace the windows. My vents were never cleaned prior to move in (they were full of construction dust and debris) and the home had not been cleaned prior to my taking possession of the house. The KB rep that showed up for my walk through didn't write anything down and because of this, KB further claimed that they had no responsibility for warranty repairs.

The select repairs KB finally chose to do were done by "handymen", done as cheaply as possible and look terrible. Flat paint was painted on my doors and, despite a promise to come out and repaint them, no one has ever finished the warranty list. My home is a mess, my roof leaks and my drywall is moldy and ruined. How can a builder get away with this kind of nonsense. They essentially breached their contract to perform warranty repairs and somehow want to place the blame on the owner.

So far I have spoken to Jack H, Beth G, and Carmen S all to no avail. We want this check re-issued and sent to my father, Jose C, in New York so that we can put an end to this horrible ordeal.

Once the home was started we were never asked to come out and look at the progress of the home like we were told we could do. We went and picked out the stuff for the house and they lead us to believe that what they sold was cheaper than any other place on earth. Total lie!!! Sears had everything we MUST Have much much cheaper than KB Homes.

We were told that 60 days out from the house being done we were to sign papers and get everything together. They gave us less than 30 days.We are military we need at least 45 days so we can get our BAH in order. When we went to sign papers, the payment we wanted for the house (1500) was brought up to 1800.00. We took out any kind of little up grades we could and even told them that we did not want the stove, frig and so forth put in that we would do that ourself. They got upset and the very next day put everything we did not want in by them in.

When we told them that there was NO way we could afford 1800.00 a month for a 3 bedroom 2100 sq foot home they told us to bad and also refused to give us back our 3000.00 and told us there was nothing we could do that we were in the wrong for not taking the home at the price they took it up to. We were promised 1500.00 house payment and they changed everything so we look like the dummy's.

Finally after a year long investigation going through many employees of KB I was finally given my backsplash. The air has never worked right and this day I have 2 brand new AC units that some how has leaks in both of them my floor still squeaks and my upstairs is sinking my husband has taken off several of times to try to get these cituation's fixed and they always turn out to be a no show so here we are living the worst night mere of the poorly constructed home. I am so sad to hav paid this kind of money for a house that has so many problems and to top it off we do belive that our air units are to small for our house.

We have no air in the upstairs portion of our house we were told the unit in the attic would need to be replaced for the downstairs to function properly . We were told that the unit for the upstairs has a leak out side and and it needs to be relpaced also costing us a total of 3000.00. our floor still creeks and half of our upstairs is sinking and we can not seem to get any one to stand behind there work. We have made do with alot of the poor workmanship but these three are really to much to handle.

We continue to get nasty gram letters, harrassing us for unmowed grass, weeds, unapporved mailboxes that were built by the builder that incorrectly identify the the violating house. The hoa refuses to respond and continues to send harrasssing letters.THey use a secret residident as their eyes and will not come to location to verify violation incidents



We were also told buy our sales person, KB doesn't want unhappy customers. I haven't had many opportunities to discuss my displeasure with KB homes, the sales practice and the lack of concern for our well-being or our personal satisfaction with our first home purchase. I will say to people that we are happy with our new home now with Centex. In fact, we would most likely buy from this builder again. Good luck with the current market.

We have been repeatedly put out by the constant repair work that has been created by the lack of skill and supervision that was put in the building of our home. I have sent an email to KB corporate, at this point for some resolve, advising them I would retain a real estate attorney. My advice to everyone, especially in this GA market: If you can afford a nice home drive past the KB sign! It is waste of you hard-earned money!

We have been called KB to make them aware of the problem. We will not be able to put down tile or wood due to the moisture pressure so high. My counter tops could have mold behind them due to the moisture. Kb has told me this a cosmetic problem.

When we did the walk through before closing with the builder Ryanwe noticed the ceiling (right side of the house) looked odd. There were what looked like 4 foot patches all along the ceiling in differnt sections. We were told by Ryan that the person that came into do the spackling in the ceiling did a poor job making everything even. For the most part, this was the only room in the house the man decided to do a lousey job...they promised to fix this.

The day after closing and we had started to move in. Neighbors came over to introduce themselves. They told us that they were surprised that we bought the house because of the flood. Then a woman came to our door and introduced herself. She told us that it was her friend who had been the original builder of the home. Her friend was moving from Tampa, Florida (not up state!) and came down one weekend to see how the house was coming along. She brought her viedo camera so she could get some film of her house to take back. What she found was an inch of standing water upstairs, flooding down into the down stairs walls. We were told this flooded down into the right front bedroom. This is directly above where we first noticed these patches in the ceiling. Water was flooding down into the left side of the house as well into the kitchen, laundry room and bathroom.

KB Homes went in and claimed to have replaced everything. The buyer was not satisfied with KB Homes and opted to back out of the purcahse and had a house built in another neighborhood about 6 blocks from us (not still up state!).They went with a differnt builder. These people have viedo and photos of the water damage and of the walls flooding.

We contacted the builder Ryan. He blew it off and said it was nothing. Some painters came in adnd left their brushes in the sink with the water on. They replaced the areas that got wet and brought in Dry Rite to remove all the moisture. Ryan showed us the photos and one deplicted a closet. Ryan told us that this was the Master Bedroom closet.The report indicated the house was free of moisture.

We walked around looking at this report and found the closet was not our master bed room closet but the closet down stairs UNDER the stairs. Thats half way accross the house and almost into the room where the ceiling looks like it has patches....we were lied to again...

This past Friday we bought in someone to check for mold and moisture. He found in the laundry room a significant amount of moisture. Then he found there is a leak in the ceiling.This is directly under the master bathroom. There is an inch of water in the glass bowl that encompasses the light bulb! I have two children that could have been electrocuted!

We contacted Dana immediatly early Friday morning.We did not get a phone call from her. (Its now Sunday).

After reading eveyone else problems, I feel like my complaints will also fall on deaf ears to KB Homes.

We feel like we were lied continuouly about the condition and structure of the home. Had we known about this flood, we WOULD NOT HAVE purchased this home!

Desired resolution: I want either $8000 to cover the cost of a new roof, or I want KB Home to contract a licensed, certified roofer to replace it.



After moving in, the shower in the master bath leaked into my master closet and flooded it out. They had to knock a huge hole in my kitchen wall to repair the problem. Due to poor construction on my back door (located in the kitchen) when ever it would rain, my kitchen would flood..the rain would come right through the door and not slowly.

They came and did minor repairs to the door to help close the crack, but did not replace the wood, which I requested.

Due to the negligence of KB Homes, the wood is not completely rotten and has a hold in it..both inside and out. My house is now infested with ants due to this problem and also due to the still existing crack in the door that daylight can plainly be seen through.There are ants crawling up my kitchen walls, in my pantry, both bathrooms, laundry room, and bedrooms...even in bed with my youngest child.

My air does not flow properly in the bedrooms. They don't cool like the other parts of the house and these are smaller rooms. I've had the air conditioner checked and it does not seem as though anything was done.

Also, when the house was being built, I questioned whether the bath tub in the guest bathroom was new because it was dingy. I have never been able to get that tub completely clean. They've never replaced it. I want to either transfer my loan to another house, or be let out of it completely.

I have been a victim of KB Homes since March 2002 when the building process began. I was taken advantage of as a single female and I have reached my breaking point.

The consequenses are that I have to live with an ant infested home. I have paid for pest control, both professionally and personally. I have had to deal with water damage to my home which can and may have already set up mold in my walls. I have an asthmatic child that could suffer worse than anyone if this is the case. My son has awakened with ant bites to his legs on several occasions. It is very stressful to come home from being at work all day and have to fight ants that are crawling from the floor to the ceiling. It is embarrassing to have gatherings with friends and have ants to greet them before I am able to.

I had sewage leaking from my master bathroom upstairs through the outside wall and onto my concrete slab/porch. This was repaired after approximately one week of once again haveing my home torn apart. I have had foundation cracks and problems that are still not addresd. I spoke with John H who is the Regional Service Manager during the first leak incident in November 2006. He was very rude and did not agree with me that someone should check for mold. He seemed very agitated when I pursued the mold issue. He basically said he felt as if I were overreacting. This is the feeling I also am getting from Gary G who is the Director of Operations. They just keep saying that mold id not that big of a deal and that the whole mold issue is really not for the Fort Worth area but for places where the environment has more moisture and people keep their houses dirty.

In February, I was going to refinance the loans and roll them into one loan, or sell the house if necessary to protect my credit...in October, I was diagnosed with Rheumatiod Arthritis, and my medical bills have skyrocketed. I am so mad I could bust...when I got the new appraisal, it came in at 208,000.00. I have worked in the mortgage industry for many years, and have never even heard of a property losing 40,000.00 in value in a matter of 6-7 months!

I contacted the appraiser to make sure that she was going to stand behind her appraisal, and she told me that she has been having a lot of problems with KB home values, and that they simply sold the homes for way over the value of the properties at least here in Tucson.

I first and foremost need to do something about this...I really need to sell the home (but can't without being stuck with a 50,000.00 + deficit that I can't even close to afford, and move back to Alaska where my medical expenses are covered. This has also caused me so much stress, which has worsened my condition, and with the high interest rate that we are pretty much stuck with my back up resources are pretty much exhausted.

I have 3 choices, 1, proceed the presnet home 2, cancel the contract and lose the deposit 3, find an arbitrator.

I'm going to list the problems that we have found with the house since we moved in. All of these problems have been documented with the Customer Service Representatives that were assigned to the Plum Tree Subdivision at the time. These list of problems, are coming from the copies of the Homeowners Warranty Request Form that were provided to us by the Customer Service Representative for the area, plus additional forms that we have from KB.

1. Move plug in the laundry room.

2. Dining room light, add support.

4. Flashing on side of garage

Form "Questions about our home" lists the following items:

1. Please replace 2x4 at end of short wall on hallway side as wood is damaged

2. #2 bedroom has water damage to floor near door. Please replace boards on floor.

3. Roof leaking from vent in bedroom #2

5. Please take down sheetrock in bed #2 ceiling until roof fixed. Water dripping onto from up top

Form "Questions about our home" lists the following items:

1. Wrong color towel bar, soap holder and toilet paper holder. Bone color is supposed to be inside shower. And we paid for nickel colored towel bars and toilet paper holders in all 3 bathrooms

2. Why is railing on left side and not the right side

3. Roof has now been seen by John B and Chad. Leak in #2 bedroom. Ceiling also needs to be fixed

Behind my property was the KB office and had a parking lot big enough to be common use for the residents. Greed entered into the picture and they built three homes.

Another misrepresentation by KB home reps. when I first moved here as every other tenant our assn. fees was 83.00 a month for the grass cutting and a sewer systems. ( Overated septic tank) At the present we are paying 110.00 a month and only get our grass cut and no pinestraw , no tree trimming. Greed entered into the picture again by KB Homes and instead of buying an easement to run our septic system on they leased private property for 5 yrs. Said property has been sold and the complete sewer system has been turned over to HOA. If the owners of this property so chooses to shut down entry to our septic system I guess we will have to build outside johns.

We feel we were misled by Kb homes and now we will all suffer financially if we are forced to pay our mortgages down faster. Kb also financed most of the homes.