KB Home Reviews

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About KB Home

Enjoy a new home uniquely built just for you. With KB, customers have the ability to personalize their new home with design options that fit their lifestyle and budget. Homebuyers also have a partner every step of the way.

Pros
  • Online design studio
  • Variety of floor plans
  • Many communities in eight states
  • Personalizations available
Cons
  • Charges HOA fees
  • Limited availability

KB Home Reviews

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    1 featured review
    How do I know I can trust these reviews about KB Home?
    • 4,880,885 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 19 Reviews 3240 - 3440
    Verified purchase
    Sales & MarketingPriceStaffRates

    Reviewed May 16, 2020

    Enjoyed our experience with K.B Homes beginning to end. Sales staff was friendly and professional. Design Center was a lot of fun and offered an excellent variety of options and prices. Our home was delivered on time and clean.

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    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedStaffLoan Process

    Reviewed May 16, 2020

    Overall experience from Sales to close is very smooth, staffs are very knowledgeable. Quick response, most of questions were answered within 24 hours. KB Loan is also very convenience, since it's the same company as KB Home. So no back and forth communications. The loan is a little bit pushy, especially during the pandemic, putting more consideration for consumers is recommended. Building is nice in general, but need some detail improvement.

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    Verified purchase

    Reviewed May 16, 2020

    Building a home from the ground up is a huge learning experience but we could not be happier with our choice. The energy efficiency is no joke and saves you tons. Overall we are in love with our house and it is awesome to watch your vision come to life. Highly recommend KB as you can spend your money and customize the areas in your home you personally use the most (kitchen, living room, bathroom, etc.).

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 16, 2020

    I had an amazing experience with KB Home during my home building process. Everything was clearly explained, organized, and up to my standard. I appreciate all the communication throughout the process and the positivity and efficiency at which items were handled. I could not be happier with my new home!

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    Verified purchase

    Reviewed May 16, 2020

    With the desire to purchase new, and the limited time we had to get into a house along with the challenges of the Pandemic lockdown, I wasn't sure it would be possible for KB to deliver what they did, I was happy to be proven wrong.

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    Verified purchase
    Staff

    Reviewed May 16, 2020

    Good, but needs improvement. We were satisfied with the buying and building process, just disappointed with workmanship issues, especially the plumbing problems, and the reliability of the closing staff.

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    Verified purchase
    StaffTransparency

    Reviewed May 16, 2020

    The whole process was great. We are really happy with our home and really enjoyed working with the whole team. Construction was great about giving updates and answering questions. Made you feel like you were really part of the process. The quality of our home is excellent.

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    Verified purchase
    Punctuality & Speed

    Reviewed May 13, 2020

    Finish work is very sloppy. Painter, plumbers, sheetrock guys, flooring, clean up crew, etc take not pride in their workmanship. They do the job as fast as they can without regard to quality. KB Home could build the best house available but if the final product looks bad the new owner will question their decision to buy a KB Home. Getting correction done is impossible. If you are considering a KB Home take an hour or two to look closely at the home you are considering if it is finished and require those items to be corrected before closing. If you close before corrections are made you will go to the bottom of the list and you might never get the corrections done. My last house was build by the Johnson Group. They have a person who visits the home and develops his punch list and then visits with the new owner and adds your items to the list. Within a week he has trade people coming in to make corrections.

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    Verified purchase
    Staff

    Reviewed May 8, 2020

    This was the best experience ever for home buying! The staff was very friendly, helpful and knowledgeable and most importantly...accessible. The home is beautiful, with very nice landscaping, fencing, energy-saving features, fabulous granite countertop and lovely hardware and appliances. We would definitely recommend them and buy again from from KB Home!

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    Verified purchase
    Staff

    Reviewed May 7, 2020

    My wife and I were very worried since this was our first home purchase. The team at KB worked with our agent and lender to make the whole process straightforward and stress free. We absolutely love our new home and would recommend KB Homes to all our friends.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed May 7, 2020

    KB is a company that cares for the people they are putting in a home. I never treated like I was just a sale to them. They made the process easy and possible. No company is perfect but they do try to be.

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    Verified purchase
    Rates

    Reviewed May 7, 2020

    This was our first home buying experience and it was a very smooth and fun process. Everyone involved was genuine and straightforward from the beginning and clearly showed they had our best interests in mind.

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    Verified purchase
    Sales & MarketingPunctuality & SpeedStaff

    Reviewed May 1, 2020

    I had great experience with KB home buying.. All staffs I interacted with are knowledgeable and courteous.. I got all my questions and issues addressed quickly.. The sales counselor was my primary contact, but she was able to connect me to other staff with relevant area of expertise quickly.

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    Verified purchase
    PriceStaffLoan ProcessRates

    Reviewed May 1, 2020

    The entire staff was very helpful and professional. The quality was very impressive and well above what we expected for the price. Brian and Nancy were wonderful to work with. The loan processor was a challenge but the rest of the staff made dealing with Carla bearable.

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    Verified purchase
    Customer Service

    Reviewed May 1, 2020

    The buying of this home from the day we walked into the show room to the day we walked into our new home was seamless. Good customer service and a very good product for the value. We are very happy with our decision and our new home.

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    Verified purchase
    Staff

    Reviewed April 29, 2020

    It was a great home, overall straight-forward and easy process. The staff was there every step of the way and I did not find any issues that caused any delays or problems. The home was well built, even an inspector was impressed, and I feel happy with it everyday I'm here. I am glad I made this purchase.

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    Verified purchase

    Reviewed April 29, 2020

    Great service. Good quality. Don't know much about construction, I just worked a few month on the industry but that was enough to notice a difference in building quality compared to other construction companies around.

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    Verified purchase
    Staff

    Reviewed April 28, 2020

    My experience with KB Home started with Josh at the model homes. He treated us like family. He was friendly and answered ALL my questions. As the construction process was going on, Josh stayed in constant contact with us. Kevin was our Construction Superintendent. He sent weekly photos of the progress on our home until it was finished. The woman at the Design Studio helped us make smart decisions on our options so we used our money wisely. Overall, it has been an enjoyable experience and we are truly happy with our forever home.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed April 28, 2020

    KB offers many features to customize home to personal tastes. Sales and design center very helpful. Buyers need to be aware the time frame for decisions in the design center. I do not have a problem making decisions or knowing what I want, but the process seemed a little rushed.

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    Verified purchase
    Maintenance

    Reviewed April 27, 2020

    Unfortunately I’m just not 100% satisfied with this brand new house. The construction team rushed. Cracked cabinets, missing paint spots, broken garage door, globs of Caulking stuck in windows, cracked cement.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffBilling

    Reviewed April 27, 2020

    KB Homes has great customer service and really helped me out when I accidentally made a large purchase on a credit card the day of closing. I closed the following Monday (it was originally scheduled for a Friday) and it wouldn't have been possible without the guidance they provided. The construction manager also helped us out in any way possible prior to and after we closed.

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    Verified purchase
    Sales & MarketingPriceRates

    Reviewed April 27, 2020

    We received accurate information from the first visit and interview with the sales team. We received the best home possible given our budget. We visited other builders but they offered less space, or no upgrades or poor design for the same price.

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    Verified purchase
    StaffLoan Process

    Reviewed April 27, 2020

    I am generally satisfied with my KB experience. I am most dissatisfied with the easement situation of my backyard and the fact that I received misinformation from KB loan officer that heavily affected my experience.

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    Verified purchase
    Customer Service

    Reviewed April 27, 2020

    We loved working with KB for our first house! Being able to pick a floor plan and make design choices makes it feel special and homely. The quality and communication through the process is topnotch and we are very satisfied with our new home.

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    Verified purchase
    TechPriceStaffLoan ProcessRates

    Reviewed April 26, 2020

    It started in Gramercy Farms in Saint Cloud when I met Devon. He showed me that community and me and my wife fell in love. The reason why we didn’t choose that community was because it was priced way out of our budget. The mortgage was projected to be around $1800. Me and my wife were sad because we loved the layout of the KB home and thought it would be perfect for our family. But we were convinced that KB would just be a fantasy. So we continued our home search and it was a Monday that I decided to drive out to Mascotte and I met Tracey.

    I found the exact same house from my dream builder for a fraction of the cost. The same layout that I saw in Saint Cloud and the ability to use a USDA loan program – it was a match made in heaven. Tracey got us to sign the contract and it was the best decision we ever made. Working with KB was the best experience. From the design studio to the actual construction process KB was fantastic. I even referred one of my co workers and she is currently on contract. House will be built in the same community. KB did a great job we are so happy.

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    Verified purchase
    Staff

    Reviewed April 26, 2020

    KB Home has a really professional team. I have a really positive experience building a home with KB. I have been through a few home builder, and KB Home deserved to be the best in my opinion. Each member of their team really devotes to satisfy their customers and understanding customers' need in their home purchasing experience.

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    Verified purchase
    Sales & Marketing

    Reviewed April 26, 2020

    The KB sales process is easy and smooth. There is a high emphasis on making sure the client is well informed and happy during the process. The various dept work together well and so the buyer does not have to fill in the gaps. We are enjoying our home!

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    Verified purchase
    Sales & MarketingStaff

    Reviewed April 26, 2020

    From the very beginning when we first sat down with our sales consultant, all the way to completion and our closing day - the staff at KB Home has been a pleasure to work with and we would not hesitate to recommend to anyone who is looking to build a new home. So happy we went with KB Home!

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 26, 2020

    We started with KB Home with a clear message...customer service was very important for us and the KB crew 100% delivered on this experience. KB staff were professional, attentive, & even funny...all nice traits to have through a home buying experience. I would recommend this builder to family & friends for sure!

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    Verified purchase
    Staff

    Reviewed April 25, 2020

    I want to thank everyone for helping my fiance and I to get into our new home! Special thanks to Tony **, Rick **, Louie and Joan. They were on top of everything for me. Appreciate the whole KB Home team. I would definitely recommend my family to buy a home with this company!

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    Verified purchase

    Reviewed April 25, 2020

    I was treated unfairly, made to feel like I was in 'default' with no hope of closing on these properties - I was not treated like a valued customer by Sudesh **, who I have to say is a pompous supervisor who fails to embrace the KB Home belief "Built on Relationships" - he has no customer relationship building skills and should not be dealing with customers at all. Needless to say, I will not be considering KB home again for my future investment properties because of this experience.

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    Verified purchase
    StaffLoan Process

    Reviewed April 24, 2020

    This is our first home. We had a very good experience not only with the people who helped us from choosing the design but up to the people who helped us with the loans. I love my home, its design, its size and the modern aspects of a good house. Highly recommended.

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    Verified purchase
    Sales & MarketingPriceStaffLoan ProcessRates

    Reviewed April 23, 2020

    Our KB Homes experience was absolutely wonderful. This is our first home and they made everything very easy and stress free. The entire team from sales to construction to the loan department were always there to help whenever we had questions. They delivered an excellent quality home for a great price! I would recommend KB to anyone! Thank you so much for the best experience I could have asked for!

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 22, 2020

    Friendly staff and easy choices. Excellent staff, easy design process and open communication made the process of buying and designing our first home easy. We would highly recommend KB Home to anyone looking to buy their dream home.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed April 21, 2020

    Home experience was uneven. Value for the location was terrific. Home construction was well executed. On time and well done. Floor plans and amenities were well thought out and appreciated. Sales and construction staff were excellent. Exterior design was pedestrian if not somewhat homely. Landscaping was poor and needs to be completely replaced. Mortgage origination and solar process left a bad taste.

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    Verified purchase

    Reviewed April 21, 2020

    KB Home has been the best dream home building experience we could ever hope to have. Their people are truly gold and make all the difference in the world. They make one of the most stressful processes pleasant. We will recommend Kb over any other builder every time. They promise and they deliver!!

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    Verified purchase
    Sales & MarketingStaff

    Reviewed April 20, 2020

    The level of service is beyond what you would expect in any type of sale. It is comforting knowing you have great professionals trying to make your purchase be as smooth as possible. All members of the staff were so friendly and willing to answer any questions we had. What impacted me the most from the purchase, is the level of customization that KB allows. You are basically picking what your ideal house would be.

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    Verified purchase
    Sales & MarketingPunctuality & SpeedStaff

    Reviewed April 19, 2020

    If you are a first time home buyer, make sure you only communicate with your assigned sales agent. Even if they provided you a substitution on their days off, learn how to wait until your actual agent is available. Asks questions, a lot of questions, don't expect or assume that your agent will feed you with all the information that you might need to know. Sometimes, they only give you the good details and let you figure out the rest on your own.

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    Verified purchase
    Customer ServicePrice

    Reviewed April 18, 2020

    KB Home has some many beautiful floor plans to choose and affordable upgrades. They put a lot of pride on each their built homes. Most important, their commitment to customer service has placed on each clients' needs.

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    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed April 18, 2020

    KB helped to make our dream come true. Each interaction, whether in-person or via email or phone, was professional and friendly. We felt as-if KB truly cared about us and our concerns throughout the process. Every inquiry that we had about the process was addressed in a timely manner. Our sales and design experiences were low-pressure. Our sales and design representatives were very knowledgeable and truly seemed excited for me and my family. This was our first experience buying a new home and KB exceeded each and every one of our expectations.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed April 18, 2020

    Our overall experience with KB Home was been nothing short of amazing. Our sales counselor, Minji, and our construction manager, Reggie, were just awesome people to work with and gave us tons of great information and resources. We love our house and can't thank KB Home enough for everything they've done for us.

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    Verified purchase
    Transparency

    Reviewed April 17, 2020

    Monte Bella KB Home team made the process easy and kept us updated on every situation occurring. We are grateful for the time and consideration given to my family and how much attention was given to providing the right home to us.

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    Verified purchase
    Staff

    Reviewed April 17, 2020

    What a great experience purchasing a home with KB from start to finish. Very smooth and excellent delivery time. We're very happy with our purchase and looking forward to purchase another home with KB soon. Thank you to all your great employees.

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    Verified purchase
    Sales & MarketingStaffValue

    Reviewed April 17, 2020

    We chose to build with KB because we really loved a specific floor plan and the option to have a finished walkout basement in the community area we wanted to build in. We also liked their emphasis on energy savings. The sales staff were very helpful and friendly and made our first home building process fun and relatively easy. The construction team did a great job and were very upfront and accommodating. The design studio experience was delightful and they were pressure free about our budget, we even came in a little under. We definitely felt like there were plenty of choices and most upgrades were a good value. We have been in our home almost 4 weeks and so far I would recommend them to friends and family based on our experience.

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    Verified purchase
    Customer ServiceCoverageSales & MarketingStaff

    Reviewed April 16, 2020

    The whole team KB professionals (sales, construction, finance, customer service) made my home purchase a pleasant experience. Cross-functional communications made it easy for me to get answers to any questions during the process. My new home is great to live in, and I am also comforted by several warranties that cover appliances and home construction for several years.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 16, 2020

    You got yourself a customer for life. Excellent Customer Service, Excellent response to your needs. They make you feel like a VIP and they stand behind their products. They made the home buying experience a memorable one.

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    Verified purchase
    Staff

    Reviewed April 16, 2020

    My experience with KB Home was fantastic. Each team member was extremely responsive, helpful and personable. I felt supported throughout the entire process and I am so grateful for each team member I came into contact with.

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    Verified purchase
    TechMaintenanceStaff

    Reviewed April 16, 2020

    Best decision we took to own 1st home. Overall experience is good but there were couple of things like Break-in from window, gas leakage, tankless water heater not working. Out of them everything took care. I understand that it's not right time to get contractors to come and work but they did their best to solve the problems which are major. There are minor problems which can be addressed after this lockdown.

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    Verified purchase
    Sales & MarketingPunctuality & SpeedStaff

    Reviewed April 16, 2020

    I had a great experience with KB home buying. The entire team is very knowledgeable and courteous, help me get my questions and issues addressed quickly. The sales counselor was my primary contact, and she was able to connect me to the proper SME quickly. Very rarely do I need to have them readdress an issue. Great job, KB Circuit Staff.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed April 16, 2020

    A great place to purchase a home. Very smooth easy transaction, the whole staff from the sales to the construction even to the cleaners were very helpful and made our first home buying experience a good one. Thanks so much!

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    Verified purchase
    Sales & MarketingPunctuality & SpeedStaff

    Reviewed April 16, 2020

    Our experience was quick, professional and expectations were met. We especially enjoyed the sales staff Michael and the construction Manager Fidel. Both of these individuals made our experience problem and worry free. We really appreciated both of their attention to detail, and total professionalism.

    Roy and Chris

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    Verified purchase
    Sales & MarketingStaff

    Reviewed April 16, 2020

    KB Home built me a beautiful home. As a first-time home buyer, the entire process of picking a floor plan and customizing everything from the flooring to the doorknobs was exciting and so much fun. As my sales officer went on a leave of absence during my sale, and the sales office in the neighborhood closed, it was very difficult to get in contact with the right people I needed when I had a few last minute hiccups during the closing process. However, I was eventually patched through to the right person and everything worked out 100% right in the end. Everyone was super helpful and knowledgeable in the home buying process, and it really was a good experience to build my own home.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 16, 2020

    Outstanding customer service and process. I had visited different companies before... and the communication process was not always followed. This is my second KB home... and always a great experience.

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    Verified purchase
    TechStaff

    Reviewed April 16, 2020

    From first contact, they were friendly and informative without being pushy. I wasn't planning on buying for another year but was gathering information. Each time I returned they still acted as if I would be buying in the next months, unlike some companies who basically brushed me off and handed me a folder of info on their models. I have been guided by each team throughout the whole process and am very happy with the experience.

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    Verified purchase
    Contract & TermsSales & MarketingPunctuality & SpeedStaff

    Reviewed April 16, 2020

    When looking for a home, I knew specifically the features, layout and space that I wanted. I looked at a number of home builders, and decided on the Darby from KB Homes. During the sales cycle Michael ** came to understand my home and timing needs and worked for me with KB Homes to reach those requirements. Shay ** at the Studio very quickly understood what I wanted in my new home in a balance of my needs and value, and respected my wishes to select the options that best fit the home. During the construction stage, Fidel ** did an outstanding job of handling the construction issues and my concerns. He made me feel secure in the process and in my decision to purchase the KB Home.

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    Verified purchase
    Sales & MarketingPriceRates

    Reviewed April 16, 2020

    From the moment we met with the sales associate to the moment we closed on our home we have been extremely happy with our choice to buy a KB Home. We liked the option of floor plans and the ability to do some add on changes to get our dream home. Loved that there was an option to upgrade and design our home to our taste at an affordable price.

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    Verified purchase
    Customer ServiceTechSales & MarketingStaff

    Reviewed April 16, 2020

    This is our 5th new build home. For the first time the quality we expected was built in to the house. The once a week status calls from sales contract until today are the hallmark of true builder professionalism.

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    Verified purchase
    Customer ServiceSales & MarketingHonesty & Transparency

    Reviewed April 16, 2020

    From the moment my wife and I walked into the sales office, until the day we took possession of our home, the KB Team truly went out of their way to ensure we were 100% happy. I don't remember another experience in my life where everything went so smoothly and people bent over backwards for us to make things right. In my honest opinion, I don't think I'll encounter any better customer service than what KB Homes gave to us.

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    Verified purchase
    Sales & Marketing

    Reviewed April 16, 2020

    We could not be happier with our entire experience with KB Homes. We literally felt like we were part of the KB Team that was building our house. The process never felt disjointed, as each department worked seamlessly with the goal of building our home. Our sales associate, Don **, was not just a great sales person, he was a great liaison-keeping us informed on the progress of the building process. The construction superintendent, Robert, was a pleasure to work with. His attention to detail was apparent, and it was apparent that it was important to him that we were happy with our home - which we are. Very.

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    Verified purchase
    CoveragePricePunctuality & SpeedStaff

    Reviewed April 16, 2020

    A fantastic experience that I would relive multiple times. If you're looking for a house to buy, KB homes have got you covered. From the start of the process and to the ends of it, the wait was well worth it. They have a team that knows what they're doing!

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    Verified purchase
    Customer ServiceSales & MarketingPriceStaffLoan ProcessRates

    Reviewed April 16, 2020

    KB home are an excellent investment for your future. Prices are reasonable and with all the vast upgrades available, your home can look amazing. The sales, construction, loan, and customer service staff are very knowledgeable and professional, making the experience of buying an easy and smooth process!

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 15, 2020

    The KB Home team at Communications Hill are wonderful to work with. They understand what it takes to provide great customer service. Wonderful Experience and I would recommend everyone to come to Communications Hill and buy a kb home.

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    Verified purchase
    Staff

    Reviewed April 15, 2020

    Having our first home being built was a dream that KB Homes was able to make come true. I loved how we had a hand in being able to customize some of our home. At the end of the day, it felt like our home and not someone else's. Thank you all for helping us get here.

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    Verified purchase
    Staff

    Reviewed April 14, 2020

    My experience was exciting, stressful and all the above. But, watching your house being built from ground up is a feeling that I can't describe; just knowing that it is YOURS makes you so proud of yourself and happy! Thank you KB HOME for making my experience AMAZING!

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    Verified purchase
    Honesty & Transparency

    Reviewed April 11, 2020

    I honestly fall more in love with this home and this community every day. KB made me feel like a partner in the process every step of the way and I can't imagine building a new home without them. Thank you (and virtual hugs) to the entire team!

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    Verified purchase
    Customer Service

    Reviewed April 10, 2020

    Although there are some minor set backs and hoping KB Homes will address them accordingly. The buying experience was exceptional. They have a great team of people that worked tirelessly, so I can have place to call my home.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed April 9, 2020

    Great first time home buying experience. Sales and construction staff were great. Haven’t had any warranty issues thus far so I can’t speak on that. Haven’t noticed any issues with the construction yet but looks good.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed April 9, 2020

    We have been extremely pleased with our home buying process with KB. From our very first visit to the Sales' office to obtaining our keys, it was quite smooth. Everyone including the Sales' staff, the Design Studio team, the Construction staff, and the Customer Support team were very focused on the customer experience. For anyone considering a purchase of a new home, we would highly recommend KB.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 8, 2020

    Great customer service and smooth process. Building a home with KB was a very smooth and informative process. We were in the loop with every stage of construction. We were provided many options to customize the home the way we wanted.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 7, 2020

    As a first time home buyer, it can be overwhelming and confusing. From the structure, options and financial aspect of the process, not knowing what to expect, you hope it can be seamless as much possible. KB staff members made the process easy by guiding the buyer through the whole process and what the expectations are. There is constant communication in all stages of the building process.

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    Verified purchase
    Staff

    Reviewed April 4, 2020

    KB Home is an excellent building company and they made our experience as first-time home buyers a very pleasant, smooth, and satisfying one. They were very knowledgeable and helpful throughout the entire process and they delivered on a beautiful, fair-priced, high-quality home. I would definitely recommend KB Home to my friends and acquaintances looking to buy a home.

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    Verified purchase
    Staff

    Reviewed April 4, 2020

    From beginning to end the staff at KB was very professional. At every stage there was a knowledgeable KB employee who was ready to guide us through our build. The attentiveness we received was outstanding.

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    Verified purchase

    Reviewed April 4, 2020

    While we expected some roadblocks and issues to be encountered by building our first home, KB Home made the process extremely enjoyable and streamlined. KB made the whole process a memorable experience, and the KB Design Studio allowed us to put many personal touches on our home.

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    Verified purchase
    PriceStaffRates

    Reviewed April 3, 2020

    When we decided to buy a home we really looked at all options. We never even considered buying a brand new home. When we looked unto KB we didn’t even have to think twice. The price was more reasonable than some of the already lived in homes, And definitely more reasonable than other builders. The model homes are so beautiful we fell in love with the house right away. Everyone was so friendly and so welcoming. Jeff helped us thorough our decisions and walked us through everything. It’s amazing that even after the signing the staff is just as caring and friendly. We watched our home be built and anytime we had a concern Freddie was there to make sure it was handled. Everything is taken care of which such detail and care and we love it. We are so happy with our purchase. KB gives you so many amazing features and gifts. We couldn’t be happier!

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    Verified purchase
    PriceStaff

    Reviewed April 3, 2020

    If KB is all you can afford & you really want to own a home then go for it, but I'd save for a better quality home. They are just pushing & pushing these homes out & not caring about the craftsmanship. Materials are cheap & their options in the design center are overpriced for what you get. Sadly this will be our first & last KB home.

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    StaffCommunication

    Reviewed April 1, 2020

    I was selling my home in Mesa & buying my new home in Vail. Very stressful time for me. The staff at KB HOME really helped by keeping me informed every step of the way. They sent me photos of my home throughout. They all were very upbeat and personable. The construction meetings also reaffirmed the quality of KB HOME construction in the energy saving features used and well thought out designs.

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    Reviewed April 1, 2020

    Buying a home is stressful enough as it is. When there's people that can make that as easy and enjoyable as Caesar and Hector did it really makes a huge difference. I'm very grateful to have found this development at the time that I did, KB Home is doing a great job at hiring the best people there is!

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    Staff

    Reviewed April 1, 2020

    The KB service staff were awesome throughout the entire process. Our entire team was patient, professional, knowledgeable, and friendly. We love our new home and would absolutely recommend KB to anyone that was buying a home.

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    Customer ServiceSales & MarketingPriceStaffLoan ProcessRatesResolution

    Reviewed April 1, 2020

    I purchased this townhome because of the location and I fell in love with the model. The use of space in the layout is well planned and designed. The Sales Counselor, Construction Manager and KB Financial Loan Officer provided me with excellent customer service and great communication throughout the process. The price is within the range I wanted to spend; many choices of design upgrades. Items needed to be addressed when I moved in, more than I anticipated. Submitting another request to KB Customer Service to address the issues (this determined my rating).

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    Customer ServiceCoverageTechPunctuality & SpeedMaintenance

    Reviewed April 1, 2020

    Hard to say if construction was worst or the warranty process in getting all the items fixed after moving in. Both teams are equally bad and gave us the worst possible experience ever. These 3 names of individuals stick out like a sore thumb just like the physical issues with our home. Dealing with tyrants like Charlie, Jack **, and Justin ** have been far from pleasant. No one really wants to admit to problems and fix things right. Anyone that has anything to do with trying to fix the home physically are either simply incompetent or just simply not trying to fix it.

    This home has lost a ton of value due to so many defects along with it. I don't think some items can really ever be fixed right especially that we still have some bowing and slanted walls. Our whole kitchen is messed up. If given an option, this home should be knocked down and rebuilt. We were so inconvenienced with improper scheduling of repairs that did not work around our schedules properly. We had to supervise the vendors and they always left home dirty.

    The deepest dissatisfaction with utilizing warranty. Nothing has never been done and fixed right the first time and we have a million issues still. Responses from team are always delayed and never recorded properly. We simply kept having to relay information over and over again and even so having to relay information to contractors. Felt like having a full time job having to deal with the warranty department. We might as well hire our own contractors and get the job done much better. Home still has major cosmetic defects inside and out. A lot of safety items still have not been addressed and someone can seriously get hurt in and around this home.

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    Staff

    Reviewed March 30, 2020

    The KB home staff was really great, we were contacted very often of the status of our home and the required paperwork that was needed before we could close on our home. We are very satisfied with all of the services provided.

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    Staff

    Reviewed March 30, 2020

    Overall, my experience with KB Homes was a good one. Although there were two instances where I was frustrated by the actions of two different employees, both of those situations were addressed and corrected. In all other aspects, everyone involved in the transaction was very friendly and willing to help make the transaction as smooth as possible. I would definitely work with KB Homes again.

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    Reviewed March 30, 2020

    AWESOME. I personally think the experience was smooth and great from day one, everything was explained and my budget was considered from day one. I can't thank you guys enough that I am a homeowner now.

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    Staff

    Reviewed March 30, 2020

    KB has been easy to work with. I used my own lender, and all the issues I've had with the minor issues around the house have been resolved, or are currently in the process of being resolved. As I stated earlier CJ ** has helped resolve every issue I have had, and he takes personal responsibility for the any damages. I cannot thank him enough for all the help he has been.

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    Sales & MarketingStaff

    Reviewed March 30, 2020

    We felt a connection with our sales manager immediately. If it wasn't for her, then we wouldn't have been determined to buy within this community or even with KB. Everyone has been extremely helpful every step of the way, and helped us get our home. We couldn't be happier.

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    PriceRates

    Reviewed March 30, 2020

    It was obvious the home construction was rushed. Critical things were missed and left: uneven floors, wrong fixtures, a gas leak. The house completion and documents were delayed during an extremely tight escrow process. They simultaneously reduced the escrow time and increased the price. We had to make a counter offer to even have a month to close. No seeming way to hold KB accountable. We were asked to agree to arbitration. KB agreed with the government to no longer use arbitration.

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    Sales & Marketing

    Reviewed March 30, 2020

    My personal experience is that it was more of a relationship built opposed to a business transaction made. I was in direct contact with sales and construction with no issues. Any questions or concerns I had were addressed head on with no push back.

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    Reviewed March 30, 2020

    This was a dream and first time experience for me and my children. We enjoyed having the freedom of checking on the progress of our home whenever we wanted. Any questions that we had were not taken lightly and answered in a timely matter. I am SO satisfied with the outcome of my home. It is everything that I ever wanted and I am still wrapping my head around the fact that it is all mine.

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    Customer ServiceSales & MarketingStaff

    Reviewed March 30, 2020

    Lisa (Sales), Dack (KB Mortgage), Glenita (KB Home Studio), David (Construction), Alex (Warranty Customer Service) made buying our first home the best experience we could ask for. They always displayed a very respectful and caring attitude toward me and my family throughout our journey. Thanks "A Team".... We love this AWESOME TEAM!!!!

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    Customer Service

    Reviewed March 30, 2020

    The experience buying a new townhome was stressful but KB homes provided enough resources and communication to keep me calm. The house was ready in time and all items were always explained to me properly. Although I had a few problems with the home, they were rectified with a warranty claim. The problems were LED light fixtures falling out and the HVAC controls were reversed; upstairs controlling the downstairs and vice versa.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 29, 2020

    KB Home staff had the patience and expertise to assist me in every step of buying my first home. They promptly answered inquiries and even followed-up with me. They truly exceed my expectations for customer service. I've only owned my home for less than a month and already recommended them to friends and family.

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    Sales & MarketingStaff

    Reviewed March 27, 2020

    KB Home worked with us to provide a forever home to our family. We learned the ups and downs of home buying and had a Sales and Construction team that guided us along the way going above and beyond their traditional duties, for which we are thankful.

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    Reviewed March 27, 2020

    Our family is very appreciative of the entire team at KB. Thank you for making the entire process, from viewing the model to receiving our keys, an absolute delight. Great service, quality construction, and beautiful homes.

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    StaffTransparency

    Reviewed March 27, 2020

    My experience with KB Home was fantastic. It was a lot of fun to interact with each person involved in the process. It was great receiving the weekly updates, with pictures, and finally being able to do the walkthrough to see the finished product. It felt a lot like being welcomed into my new home by friends. KB did a great job in choosing these individuals to conduct their respective part of the process. They are extremely knowledgeable and friendly. They smile throughout the process and fully answer all questions pertaining to what they do. There is no doubt, I would do it all over again, and I would request each one of them to be a part of the process.

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    Customer ServiceSales & MarketingStaff

    Reviewed March 27, 2020

    My overall experience with KB Homes Communication Hill has been an extraordinary case study in excellent team dynamics. Throughout every facet of the home buying experience, from sales to construction to warranty, the level of customer service and commitment to customer satisfaction has been unmatched by any of my previous home buying experiences. I highly recommend partnering with this team and company in creating an optimal home buying journey.

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    Sales & MarketingStaff

    Reviewed March 26, 2020

    KB Homes was great to work with!! Their sales staff and builder representatives were always available to us through the entire process. Even after we moved in they checked in on us and we are now living in a beautiful home. Thank you KB Homes, specifically Josh and JR!!

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    Staff

    Reviewed March 26, 2020

    In the world of home construction, KB Homes staff made the difference. We had hear horror stories of working with home builders however KB Homes changed our perspective. Their staff goes the extra mile to make sure we didnt settle but were happy with our home once it was done. When problems arose they took care of us and that's what we appreciate most of all.

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    Sales & MarketingStaffLoan Process

    Reviewed March 26, 2020

    Overall from start to completion of my home has been a positive experience! Great sales rep, loan officer, studio designer, construction manager and team. I love my home and satisfied with the value and quality workmanship and energy savings.

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    Customer ServicePriceStaffRates

    Reviewed March 26, 2020

    Well priced, easy process. KB homes are fairly priced and decently built. Only minimal complaints during build process that were addressed and fixed. Good communication and friendly staff. Great 1st home buying experience.

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    Sales & MarketingStaff

    Reviewed March 26, 2020

    The experience from the sales office to closing was great. I can't thank the knowledgeably staff enough for everything. What I liked most about KB Homes what I was able to select my options from a studio and not basic options from other builders. Our home is more custom than any other builder we looked at. I would definitely recommend KB Homes to anyone.

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    Reviewed March 26, 2020

    We truly enjoy our home. We enjoy the fact that we have people within the KB community to reach out to for issues, and that overall, KB wants to make sure we are happy in our home beyond the closing date. This is why we went with a new home and not a resale.

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    Staff

    Reviewed March 26, 2020

    We love our home! It is exactly what we wanted! The bonus to this journey was the awesome KB staff: They were professional, knowledgeable and sincerely wanted us to be satisfied and saw to it that we were!

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    PriceRates

    Reviewed March 26, 2020

    The home buying experience is not pleasant and if anything makes you feel like you are making the biggest mistake of your life. The upgrades that are presented to you sound good and may look good in the studio but the price is inflated by double on most items and the quality is very poor. Knowing several friends and family that have purchased from other builders and seeing what was included or quality of upgrades and workmanship, KB has really let us down. We would not buy from KB again in the future.

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    MaintenanceStaffTransparency

    Reviewed March 22, 2020

    The staff was great before and after the home was built. They keep you updated consistently through the process. And even if you run into issues after closing KB Home is easily reachable and fixes the problem.

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    Customer ServiceSales & MarketingStaffLoan Process

    Reviewed March 21, 2020

    John ** in sales is a wealth of knowledge & has a great sense of humor. The Design Center was so fun to design my own home with my own personal advisor. The loan officers and processor were very informative. I was notified via phone call each week of the progress of construction. Overall a great experience.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 21, 2020

    At KB Home, the staff that attended to my family are friendly, experienced, patient, and were focused. They work hand in hand to complete the house on time schedule, they try as soon as possible to call back if they missed your call, and they give all the necessary information you need.

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    Staff

    Reviewed March 20, 2020

    The whole process from beginning to end was great. Very exciting. I was very pleased. I love working with Hector. And Greg was fantastic, the guy that did my walkthrough. I'm bad with names. But I'm almost sure it's Greg. Your people really took care of me.

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    Sales & MarketingStaff

    Reviewed March 20, 2020

    Working with KB Homes from the very beginning with the sales staff to the design center to the Construction staff everyone has been wonderful to work with. No one ever made us feel like we were bothering them and we were quite picky to say the least but they always took care of our needs along the way and were always professional. It was an absolute pleasure working with KB Homes. From start to finish our superintendent Billy was awesome and still remains to be awesome at this time.

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    Customer ServiceCoverageSales & MarketingStaff

    Reviewed March 20, 2020

    I am extremely happy with the purchase of my KB Home. The sales staff was warm and inviting. The construction staff provided high quality professional workmanship and materials and the customer service representative was extreme knowledgeable, attentive and thorough. It was overall an amazing experience. I felt very well taken care of throughout the entire process. Thank you KB Home for making home buying a wonderful experience.

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    Staff

    Reviewed March 19, 2020

    Rob is the first person we met throughout the buying process. He's very kind and helpful and he's a very good salesman. Maricela provides every help we need. We really appreciate her effort. Steve provided us with the information of the house readiness. Matt and Vidal kindly provided the extra work we needed. I'm very happy with the experience of buying from KB Home.

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    Reviewed March 19, 2020

    When purchasing a home people seem to expect lots of heavy stress and seem to avoid that experience especially since it takes time to get all your information in order and to provide so much to the lenders, but with KB Home, it wasn't too painful. It went along very smoothly and timely. I was surprised I didn't have much hiccups in my way. No pressure make no stress. I would recommend KB to anyone who inquires about purchasing a home with them.

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    Customer ServiceSales & MarketingStaffLoan ProcessRatesTransparencyCommunication

    Reviewed March 19, 2020

    My overall experience with my home build process through KB was exciting from day one to my closing date. Every step in the process was explained to me thoroughly. They made sure I knew exactly what to expect with each and every step and that I truly appreciate. The salesperson kept me updated weekly with phone calls and pictures, the studio staff consultants more fun to work with because they gave me great ideas for my home, and my construction manager was detail-oriented and cared about the quality of craftsmanship in my home. My loan officer was extremely knowledgeable and friendly and help me to get the best rates possible. Overall I enjoyed this entire experience.

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    PriceRates

    Reviewed March 18, 2020

    It was very stressful to endure the process of building our dream home with KB. I wished KB would have put more thoughts into the details of the homes rather than the sole profit. I wished KB would focus on the happiness of their customers and a better design center else I would prefer you sell the house at a lower price tag and don't give us any design options. We might be happier going through the process ourselves.

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    Punctuality & SpeedStaff

    Reviewed March 18, 2020

    Fun, exciting, quick & efficient. We are just really appreciative of how nice all the staff was and have been to us. They've been available, clear and helpful at every step. We still can't believe how good and smooth the process was.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed March 18, 2020

    As noted above, the sales staff (Jared **) was very unprofessional. We were on very shaky ground for a while, as he was ruining the entire home buying experience for us. He threatened to return our earnest money deposit because he told our realtor he was "sick of these buyers". The construction superintendent could have been a lot more detailed with the items that needed repair during the initial blue tape walk-through, as some items were not completed 3 days later. Ryan ** was the saving grace of this entire experience.

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    StaffTransparency

    Reviewed March 18, 2020

    I loved designing my home with KB. The whole process put me at ease. I am very happy to be in my new KB Home. The staff that worked with me was outstanding. I am a first time buyer and I was always being informed of where I was in the process. I got weekly updates from my KB team as well.

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    Customer ServiceSales & MarketingStaffTransparency

    Reviewed March 18, 2020

    KB Homes has definitely earned my trust since Day 1 putting my deposit down for my home. Everything has been a breeze. From the sales staff with Beth consistently calling me each Monday to update me on the process of our home. And to Lee for helping us out with everything behind the scenes on the construction. We previously purchased a brand new home with another builder and did not have any calls throughout the process and did not have any customization options with them. I definitely will recommend my friends and family to purchase a KB Home.

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    PriceStaffRates

    Reviewed March 18, 2020

    My overall experience was amazing. Tony ** was a blessing to our family, and helped us from the very beginning to the very end. The pricing and quality of our home is amazing. Everyone at KB made me feel like family. I love my home! I'll always refer KB to my family and friends.

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    Transparency

    Reviewed March 17, 2020

    Definitely easier and stress-free when purchasing the home. First time home buyers should take note that the entire process is clearly explained to you and time will be taken especially if you need a more concise explanation.

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    Staff

    Reviewed March 17, 2020

    My overall experience was great because of the 3 people That made this happen Sylvia **, Hope **, Denise **. These 3 deserve a raise. They deserve to be recognized for what kind of people they are. I felt like I made 3 new friends. Even if I didn't buy a home with KB I would have made 3 new friends. A

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    Staff

    Reviewed March 17, 2020

    KB Home does a splendid job with customer care, service, and commitment. At first I thought they would be just another building company, but each contributor to getting this house up put in a considerable effort to make sure I got exactly what I wanted. Additionally, I can see their dedication to building a quality home.

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    Reviewed March 17, 2020

    We went to three different builders before we made our choice on who should be the builder to build our forever home. We chose KB Home and we are more than happy with our decision. KB home treat you like one should be treated when making such a large purchase. No pressure. They will answer your questions and let you make up your own mind. Great experience and we love our home. Thank you KB!

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    Customer Service

    Reviewed March 17, 2020

    Streamlined and Experienced. Extremely satisfied with the process, design studio, Construction, communication. Hats-off to your wonderful work. Our Home buying experiece couldn't have been any smoother.

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    Customer ServiceSales & MarketingStaffLoan Process

    Reviewed March 17, 2020

    As a first time and single home buyer, I was nervous about this process. The KB team, from the sales agent to the design studio consultants, loan officers, and superintendent, all worked to provide excellent customer service and make the process as easy as possible. I'm excited to move into my house, and love it more and more each day!

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    Sales & MarketingPunctuality & SpeedStaffTransparency

    Reviewed March 17, 2020

    When we purchased our KB home we were living in Miami. The entire staff (sales to construction) understood that we were not local and made significant effort to keep my wife and I update and informed throughout the building process. The staff was gracious enough to send photos to us, as the home was being built and were flexible with their time. This was truly a seamless and stress free experience!

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    Sales & MarketingStaffTransparency

    Reviewed March 17, 2020

    Friendly, Professional, Caring. Our sales rep Jenn ** and Builder Andre are such great people. They went above and beyond to keep us up to date with everything and were always available if we had questions.

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    Sales & MarketingPunctuality & SpeedStaffTransparency

    Reviewed March 17, 2020

    The KB Home staff made my first-ever home-buying experience comfortable. They kept me up to speed through the entire process & were very patient with me: from the sales counselor, Jeff all the way to the building Superintendent, Chris. I received at least a weekly update from everyone necessary to make my experience as pleasant as possible. What a great experience!

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    Customer ServiceSales & Marketing

    Reviewed March 17, 2020

    Starting with salesman Greg ** explaining about the sale and give us the opportunity of have his direct contact and ask any question. Great service and great communication... Very happy with my choice...

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    Price

    Reviewed March 17, 2020

    We loved working with KB Home. People are wary of building a home, and rightfully so, especially when it seems like a lot of headache and hassle. But KB had us from day one. They answered all our questions, were upfront about all the costs, and gave us all the available options. We never felt as though we were being sold to. In fact, we felt like we were empowered to make our own choices, and then give realistic estimates for how long it would take to build our dream home. Thank you, KB.

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    PriceStaffRates

    Reviewed March 11, 2020

    We are so happy with our purchase. KB Home built us a fantastic home. We were quite happy with the price point and what we got within that price. We believe KB Homes are affordable and made with great quality materials.

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    PriceStaffRatesValue

    Reviewed March 11, 2020

    KB has pleasant staff. They build quality and affordable homes. I am very satisfied with the home we purchased. I'm so glad we settled on buying a KB Home. We are so happy with the house itself and the lot size for the price! Definitely the Best value!

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    Staff

    Reviewed March 5, 2020

    We have built three new homes in the Tucson area over the past 25 years. Our experience with KB was by far the best. Everyone was very professional and tried their best to give us what we wanted. Also the quality of workmanship and materials was excellent.

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    TechPunctuality & SpeedStaff

    Reviewed March 3, 2020

    The staff at KB Homes made the home buying process a complete success. At first I was worried about the fine print in the contract but quickly I realized there was no point as this was a team that was going to take care of the customers and deliver a good product.

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    Staff

    Reviewed March 2, 2020

    We purchased a home August 2019 at which time there were concerns that seemed to get dealt with. We have now realized that the rear yard is not level. One side is higher than the other and The other has a ton of extra dirt such as 18 inches - 2 FEET of extra dirt on one side compared to the other side of the yard! This has been confirmed by a level and also by the concrete sound wall’s base being buried under dirt! I have contacted our warranty agent and his answer was that it was related to drainage and purposely made that way. When I actually physically showed him the inconsistency, he sort of laughed it off. Then said “we are not going to regrade your yard”....

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    Sales & MarketingStaffValue

    Reviewed March 1, 2020

    Our family found great value in building with KB Home. The sales, design and construction staff empathized with us...allowing our story to be created as our house became a home. The home we built met our expectations, lives well & performs well. The staff were helpful and they are true to their slogan “built on relationships.”

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    Customer ServiceCoverageStaffLoan ProcessHonesty & Transparency

    Reviewed March 1, 2020

    Overall everyone we interacted with throughout our experience was knowledgeable, professional, efficient, handled their jobs very well, and had excellent customer service... except the people we encountered with our loan. Also didn’t enjoy the aggressive and misleading solicitations from the KB homeowners insurance representative.

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    Staff

    Reviewed March 1, 2020

    Excellent, satisfied and thankful with all the process in buying our first house. Very professional, knowledgeable and friendly staff. KB Home staff are always available to help and gave the best advice and recommendations according to your needs and budge making everything as smooth as possible.

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    Customer ServiceSales & MarketingStaffLoan Process

    Reviewed Feb. 29, 2020

    KB Home provided a great first time home buying experience for us. Ramon was our salesperson and he is very professional and took the time to explain the whole process and answer all our questions. Even when my husband lost his temper, he stood calm and patient with him. Steve was our builder and he is very professional and efficient. Rosa was our loan processor and she is awesome! She is very patient and easy to contact. She answer all our phone calls in timely manner and kept us informed of the whole lending process. I am very happy with our home. It’s been 30 days since we moved in and we haven’t had any issues!

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    Customer ServiceStaffTransparency

    Reviewed Feb. 29, 2020

    KB Homes did an exceptional job. The overall quality and design were even better than expected. The weekly updates and the follow ups even after moving in have been extremely helpful and any issues are fixed in a timely manner. I know if there is something I'm concerned about to just bring it up and it will be fixed. The staff is one of the best parts of working with KB.

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    Customer ServiceSales & MarketingStaff

    Reviewed Feb. 29, 2020

    We appreciate the dedication and commitment from the staff at KB during our home buying experience. We thank the staff for their hard work at providing customer service. Our sales team and construction made it super easy throughout our entire process. We will be recommending them to our friends and family.

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    Punctuality & SpeedStaff

    Reviewed Feb. 29, 2020

    What can I say, when we first arrived we were a little nervous and quickly set at ease. The staff were very friendly, nice and easy to talk to. They allowed us to walk through the model homes by ourselves which gave us time to look at our leisure. Then when we were done they came and walked with us so that we could ask questions. They were kind and generous with their time toward us which kept us at ease and comfortable.

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    Sales & MarketingPriceStaffBillingRatesTransparency

    Reviewed Feb. 29, 2020

    KB Homes is a very transparent home builder. They are very open about their pricing and features. The staff is very friendly and easy to work with. Sales staff was welcoming and the constructions/warranty staff are very good. A lot of people worry that builders will leave you in the dust when they are done with your home, not KB, they will make sure you are 100% satisfied with your home even after you close. They also pride themselves on how energy efficient their homes are. I thought it was a lot of hype but clearly I underestimated actually how efficient my home would be. Our energy/utility bills rival the bills of small apartments.

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    Sales & MarketingMaintenanceStaff

    Reviewed Feb. 28, 2020

    Words cannot justify the satisfaction we have with KB, but if we had to narrow it down to 3 words, it would be quality, relationships and experience. Indeed, the people, the service, and the product itself are of top-notch quality, from trustworthy answers and information to top-of-the-line materials and construction. But KB doesn't stop there. Their customers are not just a number or a sale to them, but people with dreams and ambitions. Through the whole journey, they became friends to us, even like family, as they cared not just about our house, but our home, our life...our life at home.

    With our long-time prayer to move to Colorado, expand our family, adopt another baby, and enjoy a better quality of life, we left our life in California and set out to find the best house for such ambitions. And that is where the experience comes in, as that can make it or break it for quality and relationships. From beginning to end, KB made it more than just an objective to build our house, but a dream-fulfilling, wish-granting, prayer-answering journey, keeping us involved and in-touch every step of the way, so that we never felt lost, but always that our opinion and desires mattered. Like the engagement for a wedding and marriage or the pregnancy for delivery and parenthood, KB actually prepared us for the exciting next stage of life, so that we scored more than just a house, but a dream come true where home and life itself unite.

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    Reviewed Feb. 26, 2020

    It could have been a much easier process if everyone did not push to close this home before KB yearly close. A few weeks more, the home would have been in almost perfect condition and we would not have lived with all these trades coming in and out of our home during the holidays. This was not what we expected during the holidays and the next couple months while living in the home.

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    Reviewed Feb. 26, 2020

    This was the easiest new home purchase I have ever had. And that includes buying a KB Home 20 years ago. They are so much better now than they were then. The quality of the home is better. The service levels are better. It was just a great experience for me and my wife.

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    Reviewed Feb. 26, 2020

    KB Home a top notch builder far exceeded the other builders in Northeast Florida. I looked at all the major builders in the St Augustine area before I decided on KB Home to build my retirement home. Thank you KB Home.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Feb. 26, 2020

    For the price and location our home is above and beyond anything else we could find used or new. The sales team at KB are excellent and knowledgeable. The construction team is excellent and quick to respond to any questions or concerns.

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    Customer ServiceStaffRates

    Reviewed Feb. 25, 2020

    My experience with KB Home has been stellar! From the beginning, during construction, time at the design center, weekly check in calls, through completion, and even after move in! The staff is top notch and have made my experience exciting, smooth and stress free! I've been so impressed with the communication, the quality and the attention to ensure I'm happy with every step! I highly recommend KB Home for anyone interested in having a new home built!

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    Customer ServiceTechSales & MarketingStaff

    Reviewed Feb. 24, 2020

    From the short time I have owned the house it seem to be built well but I would not do business again with KB based on the poor customer service. If you have concerns about the KB agent conduct or services don't expect support from the manager. They are all about selling units and meeting sales goals not making sure the customer receives good service after they provide a deposit and sign the contract. If you don't sign documents to correct errors they have made in the contract they will threaten to cancel your contract and keep your deposit. Make sure you know your rights before dealing with KB.

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    Staff

    Reviewed Feb. 24, 2020

    The entire process was exciting. The KB team made the entire build fly by. Each individual was constantly in touch to make sure we were more than satisfied with their product, which is an excellent product. Thank you KB. Here's to the next 30 years in this home.

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    PriceRates

    Reviewed Feb. 22, 2020

    KB Homes relies on the base price point to define their reputation; in retrospect, my wife and I both agree that we should have paid more and purchased through another builder, or purchased a pre-existing home that was in the same price range.

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    Customer ServiceTech

    Reviewed Feb. 22, 2020

    The house came out amazingly. I love the layout. Working with the construction lead made us enjoy the build. He was very communicative when we had questions. The upgrades in the studio actually look a little different than how it comes out. For example, in the studio, the brick looked grayer than our house and the roof looked darker in the studio than it is in person. I really like how KB does a lot of follow-ups and fixes things as time goes on that happen with the house especially when I found some finer details a bit off.

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    StaffRates

    Reviewed Feb. 22, 2020

    All of KB staff genuinely care about your concerns and inquires. All made the attempts to provide guidance and reassurance during the home building process. Everyone had my best interest in mind so I did not need to worry during this whole process.

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    Punctuality & SpeedStaff

    Reviewed Feb. 21, 2020

    This experience is one that would do again, I am very pleased with the end result! Considering the fact this is my first home, I was unsure about my decision naturally, luckily the team that I had definitely helped confirm my choice in deciding to go with a new build. The team provided a level of service that I seriously doubt I would of received elsewhere. They always kept their commitments and communicated early and often. Thanks KB for caring about your customers!

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    Sales & MarketingStaffLoan ProcessTransparency

    Reviewed Feb. 20, 2020

    I was very nervous about buying my first home. As soon as I walked through the doors of the sales office I felt in great and experienced hands. They went above and beyond my expectations and the first closing date that was given to me was the delivered date. I would get updates of my home constantly and they helped me stay on track with all the home buying process through their own KBSH Loans. All the sales and construction team are very knowledgeable about the homes and all they have to offer. Overall, very happy with my experience.

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    Customer ServicePricePunctuality & SpeedStaffRatesValue

    Reviewed Feb. 20, 2020

    KB Home is a professional team. With their prompt service, it gives me a peace of mind knowing that the staffs do care about my home. They do not do their job, just to get it done. They go beyond it to make it fabulous. From the floor plan, design and the upgrades, the homes come with personality and are well worth the price. Nowadays everything being quick, convenient and at low cost, the personal touch seems long lost somewhere. But with KB home, I am able to make my home unique in the way I like and also, in the great value. And the customer service are simply wonderful. They do make sure I live happily after!

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    Punctuality & Speed

    Reviewed Feb. 20, 2020

    A new home build process is definitely a fun and exciting time for anyone. However, it can also have its challenging moments from waiting periods to final touches. Our family is forever grateful that we had Anthony ** and the KB team on our side to ease any anxiety or uncertainties. We were impressed with how easy and smooth the new home building process turned out to be. Certainly there were some bumps during our process, however, we know now that we made the best investment in trusting KB to construct our forever home.

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    Customer ServiceStaff

    Reviewed Feb. 19, 2020

    My name Is Chris ** and I purchased a home in 2019 with KB home in IronRidge, Lake Forest California. At first, I was overwhelmed with joy at the level of service, and why wouldn't I be I was buying my FIRST HOME ever! I was met with promises of help, warranties, and we're on your side kind of attitude. What I have found with purchasing a KB home is the exact opposite.

    Starting from the beginning it was almost impossible to get them to really do anything, any fixes, scratches, anything aside from the first day of closing they would simply come out and have an attitude. In fact, when the super - Jon - would come out he would purposely guide the conversation to get it to be MY fault, but condescendingly say, "Don't worry if anything happens. We can come out and help you". The entire time has Ive been in my home the only thing that they've actually fixed was a tile that fell off of my house. Which my other neighbors have said they had to fight with KB just to get them to get the tiles fixed on their house in a more sturdy fashion. The entire staff after I closed flipped and it is simply not a pleasure working with them. Heres the kicker - I referred my best friend to purchase there and now he is having his own nightmares.

    My AC unit recently took a ** so of course, I called Jon out and immediately put me at fault. So I bought an entire new condenser. Then he has the audacity to tell me that I need to go through one of their selected partners. No, I am sorry. Ya'll have never been there to help. I was promised walkthrough before a year is up for any fixes that they can do, now I have 0 trust in this company. KB is shady. If they were to come out my worry would be that they would just come to disqualify me on any warranties. Jon openly said in not so many words.

    Here is the best part. I was told for referring people I would get 1500-3000 dollars. So, of course, the company fought and fought with me - mainly because my friend had a realtor and they can't double-dip. So I finally get a check because I threatened to leave reviews - come to find out my partner dismissed his realtor so he could get a better deal. This company is beyond shady - I am looking to buy a home in Las Vegas and at first, I was excited to learn that KB home is building out there too. Now that I have dealt with this company I never want another KB home ever again. Simpy horrible practices.

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    Customer ServiceStaff

    Reviewed Feb. 19, 2020

    KB Home is synonymous with well crafted quality craftsmanship. Their customer service is 2nd to none. They have made building a new home exciting and fun. Their communication throughout the process was both timely and informative. Their staff is professional and very considerate of customer needs from start to finish. I would recommend KB home hands down every time.

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    Contract & TermsPunctuality & SpeedValue

    Reviewed Feb. 19, 2020

    Overall this was a good value in a good location. This is why we chose to go this route. We are pleased with the home, it feels like we had an especially difficult experience from start to finish. What seem to be little mistakes quickly turn huge. We have a pink house, we wanted a grey one. I'm sorry, but the design person who elected to make this color available to purchase is inept. Based on exterior, we have the ugliest house in the development. I almost walked away from the purchase when I saw it. But we accepted this, and several other shortcomings, and we are pleased. Not thrilled, as we hoped to be. But we are content. I am done complaining, I feel as though that is all I have done since I signed the purchase agreement in August 2019. You guys got our money. It is what it is. Jeff and Melissa are Great. The rest...on the fence.

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    Sales & MarketingStaffLoan ProcessTransparency

    Reviewed Feb. 19, 2020

    We have built multiple homes and this was the best home building experience, yet. The process was clearly explained and we were kept up to date on our progress weekly. Our salesperson, loan and constructor managers were all personable and professional who answered all of our numerous questions.

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    StaffHonesty & Transparency

    Reviewed Feb. 18, 2020

    The entire process from start to finish was built on honesty and professionalism. Every question was answered. This honestly was a stress free process. They made it easy for us in our home buying and building experience. We are extremely happy and excited to see our family grow within our new home. There was a lot of people that have been a part of this and we appreciate every single one of them.

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    PriceRates

    Reviewed Feb. 18, 2020

    When shopping for a new home, we took several factors into consideration (size, quality, price, location, amenities). KB Home Legend Point scored the highest in all of them. The square footage per room was tops. The finishes and quality was great and the amenities were wonderful.

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    Staff

    Reviewed Feb. 18, 2020

    House is beautiful. Experience with KB Home and builder were above what is expected. Process was simple yet refined to make the home our own. Everyone we worked hand in hand with was absolutely amazing.

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    Price

    Reviewed Feb. 18, 2020

    This is the second house we have bought from KB Home. The last one was 21 years ago. I am stunned at the remarkable improvements that have been made since then. I have seen very expensive custom houses that do not have the workmanship that I have in my home. You guys should be in the Parade of Homes. It is so good.

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    Reviewed Feb. 18, 2020

    Everyone involved made this process so easy. This is my first new build home and I would worried I wouldn't know what questions to ask or what to do. I would definitely recommend KB to my family and friends.

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    MaintenanceStaff

    Reviewed Feb. 18, 2020

    Overall, I would recommend KB Home to my friends and family. They have an outstanding staff, individuals who listen to the client and do everything to make sure that they are pleased with the finish product. You get a home with all the upgrades that is not going to break your budget. Should I have to build another home, I will definitely choose this builder.

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    Customer ServiceContract & TermsPriceMaintenanceBilling

    Reviewed Feb. 17, 2020

    We bought a new home from KB and we have had nothing but problems with it. We have called the company on numerous times and still takes months to get issues fixed. Home is just junk built with cheap materials and very shoddy put together. Our problems are walls not plumbing. Cheap appliances. Microwave has been fixed 2 times already. Broken sprinkler lines that cost us a very high water bill. Windows that allow sweat from temp diff to drip on inside of house. Light fixtures not installed right loose on ceiling. A whole lot of other issues. WE WILL NEVER BUY ANOTHER KB HOME AGAIN..

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    Rates

    Reviewed Feb. 17, 2020

    From my initial tour of the model home to my closing, the process, and the people involved, have been terrific. Very attentive, and very interested in making the experience top notch. Looking forward to enjoying my new KB Home for years to come!

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    Customer Service

    Reviewed Feb. 17, 2020

    KB home is the builder you want to build your forever home, from the moment you step into a model home to the moment they hand you the keys to yours it truly is where Quality meets Customer Service. Thanks Tony, Billy, Jimmy and Luis.

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    Sales & MarketingStaff

    Reviewed Feb. 16, 2020

    For a first time home buyer, the idea of walking into the unknown alone can be intimidating. The whole staff from sales to studio to construction - from beginning to end - was a wonderful experience. They are patient with a million questions, will pause to address any concerns, they really care about getting you the home you are looking for and building it to standards that lets you know you're in good hands. They're not just selling you a house, they are helping you build a dream, they really care! Looking back, I'm so happy I went with KB Home, the whole experience was terrific.

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    Staff

    Reviewed Feb. 16, 2020

    This is my 28th home and 5th home that I have had built from ground up. Of all my homes, this is by far the best experience I have had. This is due to the excellent knowledge, expertise, patience and care of the KB representatives. They went beyond expectation to achieve for me the most perfectly built home and most positive experience possible.

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    Staff

    Reviewed Feb. 16, 2020

    Again We want to thank Maddy. We the ** are so grateful for her Patient and understanding through all our process. I can say she was the best communicator and consolidating person we've met. We can say thanks to Maddy's hard work we in our new home. Thanks Maddy.

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    Customer ServiceSales & MarketingCommunication

    Reviewed Feb. 16, 2020

    The sales and escrow process were marred by a lack of communication both before the start of escrow and up until closing. The home has a couple of initial quality issues that still aren't addressed a month in. That said, I like the house and it'll be great once those issues are addressed.

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    Reviewed Feb. 16, 2020

    We recently purchased a KB Home in Vegas and we are thrilled with the gorgeous, high-quality house that was delivered to us! We are extremely satisfied with the service throughout our home-buying process. We definitely recommend purchasing a KB Home!

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    Staff

    Reviewed Feb. 16, 2020

    All the staffs in every department was very knowledgeable about everything in the home. My experience as a first time home buyer was very pleasant and with ease in everything. Zero complaints about anyone.

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    PricePunctuality & SpeedRates

    Reviewed Feb. 16, 2020

    Beautiful home at a great price. Any issues are resolved quickly. I have already referred a couple of my contacts in Vegas to KB. Lots of upgrades come standard and the homes are energy efficient which is great.

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    Punctuality & SpeedTransparency

    Reviewed Feb. 16, 2020

    We are extremely satisfied and love our brand new KB home! From start to finish, we were kept involved and all questions were quickly answered. Weekly updates during the build process allowed for us to be kept informed the entire time. Thanks, KB. #HaydenOwner

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    Punctuality & SpeedStaff

    Reviewed Feb. 16, 2020

    KB has mixed reviews online, that's just the truth. But our experience with the company has been nothing but good. They build a quality home, they get it done fast and the company is really a one stop shop for all things when you buy from them. The people who work for the company are always happy and they have taken care of us from the first visit to any warranty items we've need not that we've been in our home about a month. I would encourage anyone to give them a look and trust they will do right by you when you buy from them.

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    CoverageMaintenanceStaff

    Reviewed Feb. 13, 2020

    I am very happy with my experience with KB Homes and your professionals John ** and Ashia **. John expedited all the repairs that needed to be done in a very professional way. He provided all the information that I needed after the move in. He is a very caring person. Ashia kept on top of the closing problems and assisted me in obtaining Homeowners insurance when no one would insure the property. She also kept in contact with me after the closing, making sure everything was ok. I highly recommend KB Homes and all your representatives. I have nothing but praise and I have been in the Real Estate business for about 35 years.

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    Staff

    Reviewed Feb. 8, 2020

    I was very happy with my KB home experience because I love the home designs they have and I love all the people that work at KB because they are super customer oriented and really take good care of you throughout the whole process!!

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    Sales & MarketingStaffTransparency

    Reviewed Feb. 5, 2020

    This was my first time buying & building a new home. It was a stressful process, but the network of people that walked me through it all made it easy and manageable. I fully appreciate the weekly updates & photos from Mike ** in the sales office. He goes out of his way to provide information when needed, i.e. photos of framed walls, approximate measurements of courtyard and driveway, etc. The superintendent was amazing with information and feedback on the features of the home. I'm truly grateful to have traveled this journey and now super proud to live in my own home!

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    Staff

    Reviewed Feb. 4, 2020

    Purchasing my home through KB Homes has been a smooth and great experience. The staff is professional, the care is amazing, the homes they build are very nice. Everything is modern and well built. I recommend KB to all my friends and family!

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    Customer ServiceStaff

    Reviewed Jan. 31, 2020

    Please be sure to get everything that is promised to you in writing an email and text message. Anything possible so you do not have to go through what I did which at the end I didn't get anything. Just a lot of frustrations and headache. But thankfully Will was a huge help.

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    Customer ServiceStaff

    Reviewed Jan. 31, 2020

    As someone who has made good use of surveys in their work, the emphasis on 10's and only 10's is actually detrimental. It causes false responses and drives your team toward bad behavior. If, for example, you gave your employees a passing grade for anything 8 and above, and they got 10's from your customers anyway, you would know they performed over and beyond expectations. As it is, you have no way of knowing when your people actually gave perfect service. No way to differentiate very good from amazing. That said... both Ken and Chad were amazing.

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    Sales & MarketingStaffTransparencySales Tactics

    Reviewed Jan. 31, 2020

    We have been very satisfied with all phases of this project. From our initial contact with the sales staff, financing, the Design Center, construction update sessions, and the willingness of KB Home, in general, to work with us through the high pressure period of trying to sell our former home.

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    StaffLoan Process

    Reviewed Jan. 30, 2020

    My overall experience was a mixture of everything stressful, fun, sad, sleepless night. You name it. Not knowing if my loan was going to go through or not had my anxiety through the roof but My KB Home team was outstanding. They were there for me the whole way night and day and made the process a lot less stressful. I highly recommend new home buyers to definitely give KB Home a chance to get you in your home.

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    Staff

    Reviewed Jan. 30, 2020

    Our overall experience with KB Home is very positive and a very pleasant one. The construction manager did an excellent job. He is always very responsive and keeps us informed about the status of the construction.

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    PricePunctuality & SpeedStaffRates

    Reviewed Jan. 30, 2020

    My wife and I visited several builders and did our research. In our area (Austin, TX) KB was above the rest. The service, quality, and price were all outstanding. Building a new home is never going to be easy, but KB made it as easy as possible and any time we got to a bump in the road, they had a team of experienced people in place to quickly smooth it out.

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    Sales & MarketingStaff

    Reviewed Jan. 29, 2020

    Great and timely execution. Any minor details that changed were always communicated in a proper and timely manner and given lots of options to resolve. Everyone from the sales team, to the financing and even the construction crew were very knowledgeable, friendly and helpful.

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    Value

    Reviewed Jan. 29, 2020

    Our family had been searching for a new home for almost a year. We originally wanted "existing construction", but everything we saw needed so much work. We decided to buy "new construction". After visiting several new construction models, we selected KB Home. KB offered the best value and the highest quality. So pleased with our KB Home.

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    Reviewed Jan. 29, 2020

    Buying a KB Home was a great experience! We love our home and we were offered opportunities for choices and upgrades to be able to customize the things that made it OUR home. I would highly recommend KB homes.

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    Customer ServiceSales & MarketingStaffRates

    Reviewed Jan. 29, 2020

    The experience of KB Homes has been wonderful from sales to customer service. They are knowledgeable people and look out for the best interest of your home. They create an atmosphere that says “You Are Home”. I will highly recommend many to KB Homes.

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    Staff

    Reviewed Jan. 29, 2020

    The people we worked closely with from KB homes were top notch in their field. They explained the process every step of the way. Because of their professionalism my husband and I enjoyed the whole process from signing to closing.

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    Staff

    Reviewed Jan. 28, 2020

    The KB Home communities are great in theory, but are lacking parking & dog friendly areas which really make a community feel like a community. It would be great to see more attention paid to overall comfort of a community rather than squeezing in more units.

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    Punctuality & SpeedStaff

    Reviewed Jan. 28, 2020

    Overall, impressed with KB Homes and its whole purchasing process. Individuals at each step was professional and genuinely helpful. Home built and quality was great, most importantly; KB Homes have knowledgeable management that stands behind their product and values customer satisfaction above all. Can't wait to see where KB Homes build next.... hopefully in Orange County so I can make another purchase.

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    Punctuality & SpeedStaff

    Reviewed Jan. 28, 2020

    KB Homes staff was easy and great to deal with. They provided quick answers and resolutions to our hundreds of questions and worries. They were all so nice, walking us through the process, explaining every step, and what to expect with each step. If I had to build a new home again, I would have no hesitation with building a KB Home, especially if David, Vincent, and Rudy were involved.

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    Punctuality & SpeedStaff

    Reviewed Jan. 28, 2020

    When we moved here from NH the KB Terrain Homes caught our eyes, they were the first house we looked at and we knew we would live here one day! The process of buying the home, although extremely quick, was well handled and everyone was working to get us into this beautiful home! I love the attention KB puts in to the energy efficiency of their homes and of love that they are so accessible to help when needed! Overall our experience with KB Homes was very enjoyable and I believe we have made a few new friends in the process!

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    Staff

    Reviewed Jan. 28, 2020

    The staff here at Cross Creek were phenomenal and made our move from CA very smooth. We’d like to give a very special acknowledgement and thank you to Cole ** who has gone above and beyond to help us with everything we’ve asked about.

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    Customer ServiceSales & MarketingStaff

    Reviewed Jan. 28, 2020

    Absolutely amazing - from the first time we set foot in a sales trailer, to the closing and (now) beyond. I can't say enough good things and I am pretty particular when it comes to customer service and details. They are phenomenal!

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    KB Home Company Information

    Company Name:
    KB Home
    Company Type:
    Public
    Ticker Symbol:
    KBH
    Year Founded:
    1957
    Address:
    10990 Wilshire Blvd.
    City:
    Los Angeles
    State/Province:
    CA
    Postal Code:
    90024
    Country:
    United States
    Website:
    www.kbhome.com