KB Home Reviews

Constructing a house with KB Home was outstanding. The staff was professional and always kept me updated with weekly updates about my construction progress. My house looks beautiful and I'm happy with it.

Being a first time Homebuyer, I was excited and scared of buying from scratch. Overall Team did their best in making the process straight, all my questions and worries were calm. Overall, am satisfied with my home so far, few minor issues have been fixed. I will recommend KB Home to friends and family.

KB is currently working on meeting all of our needs. We will see what the end product is, but appreciate the improved attentiveness to the issues.

KB Home is one of the best construction company, they provide an excellent construction services and construction work. So the most important task in construction was on time closing. Overall construction materials quality was really good which were used by KB Home in our new house. If you guys want to buy a new house, then I highly recommend KB Home.

The models have one thing however your delivered home has something totally different The lack of quality selections for the price of the homes, in comparison to like KB communities for the same price in Irvine the designs and quality are unequal.

As I stated above from Sales team to Customer Service team I have experience communication, responses and support for my questions during this entire process. Thank you Cindi, Allision, Guy and Norman for all you have done to make this a great experience. And thank you for working so hard to get me into my home as quickly as possible.

My wife and I have worked in the customer service industry for the last 15 years, and the customer service we received on every level of our home buying experience was top notch service. We are very happy with our experience and would buy from KB Homes again and recommend KB Homes to anyone looking to purchase a home. You guys did a great job.

To say the least this process of buying our home through KB home was a journey. When we first signed on December 2020 we knew that our initial closing date, June 2021, would be delayed at the most to August 2021. To say the least it was extremely stressful trying to close on our KB home while moving cross country and our home being delayed 5 months. There was an error on KB home's part and very few communication as to how the error would be fixed. After several calls to lake county, we found out that our home was not being delayed by the county but rather KB home. I would like to note that it is extremely frustrating seeing multiple new communities within a 20 mile radius being built, all while your home sits because of constant "construction delays".

Thanks for this opportunity. We don't want to sound like we are picking on Ms. **. The problems we had with her happened multiple times. It was not an incompatibility issue, she just didn't know how to explain things and did not like/want to spend time with questions.

Although the process was arduous due to supply chain complications and the COVID19 pandemic, the end result speaks volumes. The staff were on their A game throughout the entirety of the process from beginning to end. I am very satisfied with my new home, the value I received, and the customer service mindfulness of all of the staff. Two rockstars that stood out were Steven ** (finance) and Tyler ** (superintendent). 5 stars for them!

Our experience was quite pleasant. We felt like we were really wanted in the neighborhood and KB was understanding of every concern or situation that had arrived. We were not bothered by the delays because there was frequent conversations always keeping us in the know. We were pleased with all of the customization that KB offered and really felt like we made the perfect house for our family. We are also pleased with the size of our property and feel like it's just the right amount for entertaining as well as our daughter to play in. The financing team was always keeping us updated and when we had to make a last minute change they worked with us so well. When we say there is not anything negative to say we truly mean it.

Kelsey was hands down amazing, hard stop. She exemplifies what sales professionalism is and made what can be a very tedious and frustrating process effortless. I cannot compliment her enough, and if/when it is time to move, I would choose to build again with KB Homes and Kelsey! Kyle is a rockstar! He addressed all my questions, explained the answers and communicated consistently and concisely. Much like Kelsey, if/when I move, I want to build another KB Home with Kyle!

It was overall a good experience. I would do it all over again if I had to. I would just take more time through the walk throughs to catch the stuff that I am finding now that we moved in. Walk throughs should also not be rushed or timed. We as homeowners should be given a roll of blue tape and let us take the time to walk the house as we need.

We got all the relevant information of the property like tax rates, amenities, and features provided for buying this property on our first meeting with Sales rep. Project Manager assigned for construction was very knowledgeable. Kept us updated on the timeline, stages, and possible delays we could anticipate in this COVID time so that we are not surprised. Both Sales and PM were available over phone and SMS anytime which made us communicate easily.

I love my KB Home! I was helped throughout the whole move-in process and was able to customize my home exactly how I wanted! KB Home provides excellent customer service and is willing to help every step of the way! My home is beautiful and I'm so excited to live in it!

KB Home is an outstanding builder. The professionalism and knowledge of their team is phenomenal. I wish that every homebuyer could have the homebuying experience that I've had. I have been truly blessed to have shared my home building journey with KB Home and their team.

Great price, but need to be more focused on providing quality work. This is the third new house I have bought, all through different builders. More upgrade options and flexibility to changes on the home design. KB Home provided me a house that is livable in a great area, but left a lot to be desired still in their craftsmanship.

KB Home provided me with an excellent, beautiful home that I love. The whole process was pretty easy and I'm full satisfied with my house. They followed through with everything from buying the home to delivering the keys to me. In comparison to other home selling companies, they are way better. I appreciate the time and effort they have given and I appreciate getting my home. They made what is a very stressful thing into something not so stressful. And the outcome is everything I wanted.

Overall they have done a great job with the house. There has been frustration with promising certain amenities (we were told there would be tennis courts, but there are not). As well, there was a frustrating amount of push back and changes with our move-in date. We also have had not the best customer service since we have moved in. We have many cosmetic problems with our house that have not yet been resolved.

It was a good start of the purchase, design and building process, but somehow got a bit slow and less accurate at the end of construction. The closing date was setup way before house was ready. Not much fixing was done after walkthrough. I was told the rest will be done as customer services work, but still waiting for any action on that - 20 days after got my keys.

Waiting for my home was excited. From start to finish KB Home made the process easy. As far as the actual construction it seemed as though the contractors had been hired without building experience In regards to paint, electrical and tiles, fixtures, etc.

I think all builder have basic quality. The rest of thing is all about customer service. If the the service is good, everything is good. Here, I would like to recommend Allen ** again. He is very nice and knowledge anyway.

I have mixed emotions with my experience with KB Home. I worked with some amazing people who truly cared about my family and on the other hand I was extremely disrespected, ignored, and given a subpar products by others. My home is beautiful at first glance and will be even more beautiful once everything is fixed but with how long we waited and money spent it should have been done right from the beginning.

We had a great experience. KB Home provided excellent service from the very beginning (signing the contract) until the closing date. Thank you to our superintendent, Jon P, the design studio, and Rosa.

Our experience with KB Home has been outstanding. The team walks you through every single step and is always there for you with any questions, concerns or information you may need. We had a wonderful time picking out all our extras that were great price and looks amazing in our home. We loved our experience and love our home. Highly recommend KB Home!!!

KB built value homes for the middle income. Their locations and choice of plans accommodates most tastes. Their upgrade options are very reasonable. Even though the market changed from the time we booked, they never went greedy or cut corners (which is rare in this time).

KB Home has the best staff. I can say that confidently because my wife is a realtor who works with a lot of other companies. The communication and friendliness is what makes the process so smooth in such an unpredictable market. Even with the delays, these folks went above and beyond to get our house done in a timely and high quality-manner. Thanks David for making it happen!

Buying a house, especially our first house was always going to be stressful, particularly in a market like Colorado. But I think we were fortunate and lucky to have wound up where we were: the folks at KB were engaged and concerned with our satisfaction the whole way through. I think we'll be happy with this home for years.

We're truly so satisfied with our overall experience working with KB Home, and I believe that more than half of that is in thanks to the few people who worked alongside us to make us feel confident, heard, and respected in our choices every step of the way. After this entire experience (shopping, signing, building, and moving) we're positive that if we were to ever build another home again, we will only choose to build with KB Home.

KB Homes did an outstanding job from start to finish. We were able pick out floor plan, our lot and our finishes and when it was finished it had met all of our expectations. It took longer than expected during the pandemic but they stay engaged and communicated with us all the way.

Stay away from this home builder, terrible customer service, and they do not care about their customers. All they care about is making the sale and taking your money. They do not follow up with their promises, create contracts to avoid all liabilities and take advantage of buyers for maximum profits. They are unethical and cannot be trusted and should not be in business.

KB Home is an open space concept, the design/layout has a very welcoming ambiance (#2293) -- We LOVE IT... KB Team is exceptionally professional, knowledgeable & efficient. They're there in our house construction journey from start to finish -- very accommodating. They provided weekly updates of the house (especially delays/issues). Great people to work with. OVERALL, KB Home &Team delivered a phenomenal house we can dwell in and call OUR HOME SWEET HOME... Thank you, KB...

The process can be fun and exciting. The sales person and loan officer is full of information and very helpful. The downfall is when I got my final product, my new home. My new home was delivered to me unfinished and the quality of the home is very bad. I have many walls that are not straight, windows are not aligned, I was given a home with an unfinished kitchen. The kitchen island was not finished and there was no knobs on my kitchen cabinets. I have filed a claim on the house and I am not having anyone respond back to me, sometimes after 2 weeks. I am left wondering if they will fulfill their promise of making repairs. I have also spoke to my neighbors and friend who are also having the same issue. I want to advocate for myself and future KB homeowners, homes need to be finished when a homeowner is walked through in the home.

The buying experience with KB Home was easy and made our first time home owner experience wonderful! I truly appreciate everyone on the team who walked us through and made sure we were knowledgeable and comfortable through the process.

From the first meeting with the sales team, to designing your home, from getting your approvals, watching each wall stand or brick be laid, the entire process is one that I fell in love with and could watch a thousand times over. The entire staff took care of my family and gave us exactly what we were searching for. Any builder can build a house, but KB built us a home.

KB Home is really all about customer satisfaction, and they went above and beyond to make sure I loved my home buying experience. The sales rep, building manager, and loan processor were all professional and knowledgeable. They communicate regularly and make themselves available for any questions or clarifications throughout the process. It's obvious that their internal communication is also great because it didn't matter who I asked about my home, they all knew that exactly what's happening at every step.

The customer service aspect was exceptional. Mark and Mallory were fantastic. Rene was also exceptional with helping navigate our lending process. We had transitions of construction staff throughout the building process. Scott was new, but exceptionally helpful and caring. Prior to Scott, we addressed multiple concerns that were not addressed in a timely fashion and in some instances, these concerns were attempted to be covered up. For example, the zip board was significantly damaged in several areas in the basement; therefore, compromising the structural soundness/integrity of our home. When addressed with construction staff, we were assured the boards would be replaced. Instead, the construction team placed siding and internal insulation to cover up these damaged areas.

KB Home is a great company with great staff. We bought our home just before the pandemic and it was completed in Nov. of 2021. Even through the headaches of supply chain issues, KB's staff made sure we were in the loop and fully aware of the process. This helped shape expectations and prepare us for different situations. I would recommend KB Home to any new or seasoned homebuyer.

My Overall experience with KB Home in North River Ranch (Tampa FL Office branch) was phenomenal. Every Branch we worked with from sales, studio, lender and the insurance partner was excellent and we are thrilled in our new home. KB has attended to any discrepancies (minor ones) that we found after closing. We loved every aspect of our process and couldn't be happier with our purchase and for working with us and the VA loan process.

I was very disappointed about the whole process how KBH delivered the house esp. during the last months. There was no much information flowing about the construction delay, home inspection and transitions. We found some damages and non-completed work during the home orientation but we were given no time to check it again before the closing day. The sales manager did not even bother to send us a copy of the home orientation form before our closing day. They asked for a signature after the closing day without even showing the completion of all the fixes. What was the point!

Don't stress out your customers by complicating the process. Help them have the least possible stress. For example, the home delivery was delayed by two months due to construction delays. We the customers had to accept it. However during closing we were told we will be fined $1000 per day if we delay to close by the specified date.

This is our first home and we are very Happy we went with KB home. It's a very spacious plan which we did not originally plan on but it on recommendation of Sales staff we went with. Design studio experience was great. Loan process seamless and construction experience has been more than satisfying. We are recommending friends to buy and few have already.

Some aspects are phenomenal and some aspects (design and loan) were subpar. Please don't ghost the person who's spending a quarter million plus on a home purchase. Design studio needs to respond promptly (should be allowed to change design after 2-3 days in case we change our mind) and home mortgage officer should be involved and present.

As a first time homebuyer, there were a lot of questions and concerns. The team from KB fielded all of them and made sure to respond quickly. The process was super easy and I received a status update every week from my sales rep/construction rep. I love my home and would buy from KB again in a heartbeat.

In today's ever-changing world of supply chain issues, KB was always sharing their outlook on any schedule slips that may happen as a result and was quick to minimize the impact and not sacrifice quality.

Buying a house with KB Home was an amazing experience. They were very helpful and knowledgeable about all our questions and concerns due to this was our first house. They really do build their community off relationships!

I know the secret of KB's success, It can be explained in 2 words - "KB's Staff". At every step in home buying process everyone from Sales till Warranty staff is awesome. Each one knows what exactly they are doing and how to do things at best level. Everyone is perfect in their respective field. I just made a decision to go with KB Homes but your staff proved that the decision was perfect.

KB thrive to deliver the state of art home to the customer. Our overall experience is great on staff and quality of the home. There are a few area that needs to be improved but KB showed to us in the past is way better than we are expected. We hope that KB continue to grow in the market and we hope to buy another home with KB in the near future.

All functions of the staff were very professional. Although they were busy with sales and construction teams responsible for multiple KB Home sites we felt they did care about our experience and were as responsive as they could be. We did hold back a bit regarding the timeliness of items but they are addressed in the survey.

The overall process from start to finish went better than expected. Buying our first house was the most stressful thing we both encountered in life, but everyone we worked with made it so much smoother for us and really guided us when we had questions or concerns. I'm glad we got to work with the amazing people KB has under them and we couldn't be happier with our beautiful home and neighborhood we live in. Everything in life has hiccups/problems but what is most remembered is how it got dealt with in the end and that's what we truly appreciated about Mauricio. We felt he went above and beyond to help us correct everything we had concerns with. He's truly an amazing person! Thank you all so much for this experience!

In a time of scarcity and uncertainty KB provided something I'm proud to call my home. However, they spread their resources too thin; starting more and more houses while the houses they previously started get further and further delayed.

KB home's has been great to work with, they are consistent and thorough with all of their communication. Kurt in the Sales office has been very reassuring and professional. Tom and Randy on the construction team have been very informative on where we were at with our construction.

Thank you, KB Home for staying on your principles and practices of providing affordable housing to our communities in the Austin metro areas and elsewhere. Best of all, at least to my knowledge, unlike some other home builders, KBH didn't mix investors with primary residences together and asking for bids. That's the best part from KBH. Keep it up!

As new homeowners, KB Homes made the home buying/building/designing/financing less daunting for my Wife and I. The sales/construction/financing representatives gave weekly updates so we always knew what was going on and provided prompt responses to any questions we may have had. My Wife and I are absolutely thrilled with our home and would 100% recommend KB Homes to anyone looking for a new build.

We bought our KB Home in a very tough and expensive market. For a new build in our area it really was a great deal. We financed through the builder which made for a very easy process when it came to buying the home. The design center was amazing and we loved being able to customize our home with the finishes and upgrades we wanted. We made the decision to go over budget with those in order to design the home we really wanted to live in. Our consultant was so helpful in explaining what would add resale value while still fitting the aesthetic we were looking for. In all, we were pleased with our home even after it was delivered 6 months delayed (weather, Covid-related delays, etc.).

Great home, great sales/finance staff. There was a poor system put into place which caused the superintendent to be responsible for more than one person should be. This lead to communication issues and oversight of workmanship.

Overall, working with KB Home was an amazing experience. The staff at every level was so helpful throughout the entire process. KB did a great job making sure that building your own dream home was a fun, smooth and exciting process from day 1 through closing.

They have a wonderful team to help you build your dream home. Buying a brand-new home compared to buying older homes has its upside but it also has a downside. You need to factor in time and patience with the Home Building. But you get a brand-new home, comfortable and customized to your own needs and wants afterwards. With the crazy market right now and in the middle of a pandemic, I never thought I could buy another home, in a good location and priced right. It really makes to have a good team on your side. My Sales Consultant, Girlie was heaven sent. I could text her, email her and call her anytime. She's very attentive and responds to my queries in a timely fashion. I'm glad I have her on my team.

I feel honored to have purchased a quality home from a staff that truly cares about the customer. I started with sales and ended the journey with customer service. The entire experience has been a dream. When I felt I unsure or unheard there was always someone to advocate for me and stand beside me. I could not have hand picked a better team.

KB construction has some clear advantages. The base prices, the energy efficiency, and the sales/construction staff. Workmanship in some areas could be cleaner. Overall the house is a good value and we will enjoy living there. I'm also glad KB Home wants us to be completely satisfied with our home. And we will be. Thanks KB.

I would not recommend a KB Home to anyone based on my experience. They have a lot of quality control issues, the companies they contract trades to are lazy and do subpar work, and there is a lack of supervision. It is a shame because the building materials they use are great and they really go out of their way to use quality products with some items. On the other side though, they cheap out on some items that they really shouldn't have. However, good products mean nothing if they are installed poorly. Additionally, KB advertises that they offer an appliance warranty for the first year when they do not. They do not offer any warranty on appliances; you must register the product for the manufacturer warranty. A MANUFACTURER WARRANTY IS NOT A KB WARRANTY.

Seamless. Quality. Attention to detail. Family. This has been the best home building process, from beginning to end, that we could have hoped for. Our friends building homes only had horror stories to share about the Jacksonville builders they were using- we had none of those issues. Our home building process was stress free- in spite of so many places being backlogged and materials on backorder- KB Home came through and set realistic expectations and had minimal setbacks from outside vendors. We even received emails from the CEO explaining any large ticket items that were not only affecting Jacksonville builders, but builders across the US. That's what I call leadership from the top down to make us feel like family and not just a paycheck. I would work with this team again in a heart beat!

The home is lovely and I am so happy to be here and the neighborhood is quiet and great! I would love more light in front of my home for security reasons because it so very dark around the house and the park.

Lack of follow through. Lack of quality of construction. Lack of supervision. Lack of communication with one another. Left not knowing what the Right is doing. See yours personnel really needs to know floorplans, informed about HOA, Solar at least point you in the right direction. A lot of questions not answered and lack of understanding timelines.

I would just like to warn people who are buying a home from KB should be very diligent about how the home is built and the materials they are using. Also don't believe everything that they tell you, I just found out that I was deceived by countless people about an issue that should have been resolved many months ago.

We are pleased to have purchased our very first home with KB. This milestone in our lives is special and a dream come true. Everyone at NAYA has made it memorable and such a wonderful experience. Thank you to everyone from beginning to end for all the patients and care you have given us.

The overall experience was a little crazy, but in a good way. First time buyers so we didn't know what to expect. The staff was great. They kept us updated on every single stage of the build. It was great to be part of the build process. They helped answer any of our questions and concerns in a timely manner. Never left us in the dark. 10s all around...

My overall experience with KB Home is 100% satisfaction. In fact, I consider myself a lucky first time home buyer to purchase a KB house. I was fully supported and helped through the buying process by sale agent Joshua **. He was super responsive and always so courteous, patient, understanding and supportive. During pandemic time and short supplies time, John ** and his KB construction team had to work with greater effort to deliver me the house in estimated time. They truly aimed for customer's satisfaction, did all the needed communication and work to fulfill requests and eliminate concerns. The workmanship was at top quality. The exterior and interior designs are wonderful, especially with all the smart appliances and pre-set systems for future technologies, also with the air control system that was designed for local climate. I can't be any happier.?

Overall I would say my experience with KB was great. All staff did their part of the process and made it a smooth transition for me. Although I may have had a few hiccups in between, it doesn't discourage their hard work and providing the best customer experience one can have.

KB homes has made the home buying experience, especially for first time home buyers, super easy! They had staff that were available at all times to answer and questions or to clear things up that we may be confused about. We have recommended and bragged about KB to anyone that has asked about our process. We thoroughly enjoyed the building process and finally moving into the finished product was the best day!

Our KB home buying experience have been nothing but beyond wonderful. From the quality of the home to the excellent team services we received, we definitely recommend KB for anyone thinking about buying a home. The team members are extremely professional and personable. We want to give a shout out to Pam **, Duc **, Nicole **, Debbie **, Eric **, and Cesar ** -- our personal KB team!

I'm very happy with my new home and am thankful to all of the wonderful KB representatives who were involved in this great purchase for my disabled son, Damien and me. The experience was great because of all the knowledgeable, friendly and professional representatives who worked together as a team to finance and build my home. I'm glad that I chose KB Home!

The KB Home Team made our new home buying experience a pleasure from Samantha in sales, Ben in financing and Jake in construction. We appreciated that they set realistic expectations and kept weekly upfront communication throughout the construction process. Our KB Home was delivered on time as promised with everything we ordered. The great customer service still continues even now with the warranty items. Samantha and Ben still keep in contact with us to ensure we are happy with our new home. We highly recommend and love our new KB Home!

The sales counselor did a terrific job. The quality of the workmanship and the items furnished in the new home is extremely bad. Almost everything was scratched and/or damaged. There are way too many issues with the new home being built by KB Home in Madera County CA, so it's probably best to stay clear from KB Home in Madera County CA.

KB homes constantly kept me up to date with the home building process with weekly updates and pictures. Once we closed, the customer care exceeded my expectations. The on-site representative was very accommodating and was very quick to respond.

It was the most unpleasant experience purchasing a KB Home due to its workmanship and time delay. But it was the comment made by assistant supervisor from construction Dennis "Get out of my house, we are not doing a second walk through". The feeling I got from Dennis was that he is a racist and totally unprofessional the way he behave toward the buyer.

It was an amazing experience to buy a new house from KB Home. Despite the challenge of the pandemic and delays, KB Home constantly adapt to the changes, and strived to provide the best, fastest, and the most prompt service to us. Every staff we encountered is super nice and helpful. They address our questions and requests with the highest professionalism.

Respect is not demanded, it's earned and KB Home has earned my respect. While looking to buy my first house in a red hot real estate market, it's difficult to know who to trust. From the first model tour til after the closing, the associates of KB have demonstrated time and time again their integrity and candor in doing business. I'll never regret making this decision.

I am a first home buyer but the experience with KB Home was great. All the staff did their best and they are good communicators, have knowledge of their job, and supportive. I have seen houses in other states so I have been convinced to choose KB Home. They are amazing. Thank you.

The KB Home buying experience was phenomenal. The staff is in constant contact with you on the progress of the build. They really do care about your satisfaction and happiness and it shows in everything that they do. I really appreciate the KB team.

I tried with another home builder for my first home buying experience and quickly regretted it! After they showed their true colors, this KB Home fell into mine and my realtor's lap. After seeing it and speaking with Donna, I knew this was my dream home! I am beyond excited to be in my home, I never thought this type of home, a KB Home, would be my first home! I still have to convince myself everyday that it's mine. Thank you to all at KB Homes, I wouldn't be in my dream home if it wasn't for all the hard work of the entire staff!

KB HOME is a great company, you have good professionals, with the people that I had interaction with they, they were very kind, clear with the information and the times in each process, we are very happy to have our house and that you were part of our history. Thanks

My overall experience with KB was plagued with mistrust, poor communication, and poor outcomes. The home we imagined is not the home we received. Spend more if you have to, and go with a builder that will actually be an active partner in the process.

KB Home provided us with a super fast turnaround timeline and followed through with it. From the time our new home was being constructed up until the time we received our keys, they stayed on course and didn't disappoint us.

The sales member, Scott really saved this sale. The house is nice, but the quality was not where I expected it to be. With everything that needed fixed and adjusted, it made what should be an amazing experience, an anxious one.

The entire process with KB was fantastic. The staff communicated with us very well and we felt we received a great value for our time and money. KB brings a great mix of custom options and processes as well as the security and inventory of a large builder. I would recommend KB to anyone.

I like to thank KB for the opportunity to buy our home at your Lighthouse project. You have an excellent professional team with exceptional team members who helped us sail through the difficult process of home buying very smoothly. You delivered a well designed beautiful home with very advanced technology in accordance with the Green technology to enhance the lives of the people living in the houses that you build.. We think that is why KB is a successful home builder. Please keep up the good work..

We are extremely pleased with KB Home since the beginning and throughout the entire process. Easiest transaction we have done. Joe was constantly informing us and checking up on us before during and after closing. The construction crew, starting with Mario have been very responsive and quick to attend any of our concerns or request. Warranty dept Carlos was excellent as well. Informing us and listening to us and our needs. We are very happy with KB and will definitely recommend. Thank you!

The workmanship is very poor and there is no quality control. They are trying to build too many home too fast that there seems to be no time for people to inspect the quality of the workmanship before handing over to buyers.

It was an overall pleasant experience building with KB. Despite supply chain constraints that delayed building progression, our construction manager did everything he could to deliver our home as quickly as possible without jeopardizing quality. The biggest area of opportunity from our experience is with KB Studio and being able to share samples of selections with customers who are long distance.

Never heard of KB Home prior to the construction of our new home. The home was delivered as promised. The entire team was available at any time throughout the process to answer all questions. The sales representative became our go to person on the ground as we resided in MD. There were no issues not important enough to give us a prompt response. This was our first newly built home and KB homes delivered. Kudos to the KB Home's sales and construction team.

Being a first time homebuyer, the process can be nerve wracking. But with KB Homes, they were there every step of the process. From the sales team, design studio team, superintendent team, to the post closing team, they have all been helpful and explained everything along the way. I highly recommend KB Homes and I will definitely be buying from them again in the future!!

The staff at KB Home's is very professional. They have helped us with our fist home and we are very grateful to have been part of the experience of our home being built. My wife and I are very satisfied with our home. I would highly recommend!

KB Home made the process of buying our first home as easy as it could have probably been. There was a lot that went in to the production of our home, but the support of each and every team member made it a fun experience. The best part is the support did not stop after we moved in. KB is still offering to help us with little projects, wherever we need support to make our house a home.

Overall the experience from buying to getting keys was fair, I understand there's delays due to covid that are not anyone fault. My issues with KB homes are all post home delivery, there's an unfinished feel to my home.

KB Home is a fantastic builder. They strive to build the best quality homes and provide the best quality service. If you have any questions or concerns they know what to do to help. KB Home knows how to give their customers the experience of a lifetime, if I ever build another home I know that I will be building with KB Home again.

This is our first time with a new build and we could not be more happier with the KB process. We were informed throughout the process and felt comfortable all the way. The KB team was very knowledgeable and made us feel like we made the right decision to go this route. We love that we could customize our home to what we wanted and it fit perfectly into our budget. Our daughter bought a KB home prior to us and she recommended it for us and we think that was the best decision. We are telling all of our friends about KB and how wonderful the process has been. KB has been so accountable for their actions and commitments. Thank you for making this process so great!

Not the fanciest builder out there but the best value. Did exactly what they said they would do, on time and under budget. On the few issues that arose KB fixed it immediately without trying to duck it. Based on my previous home building experiences with other builders this was amazing to me.

Everyone was very helpful and knowledgeable starting from the sales person and everyone in between to the end super sweet people. Felt like I've known them for years. This was the best thing that ever happened to my kids and I. We're very happy and want to thank everyone from the bottom of our heart.

Sales guy was great. Design center good. Rushed to close to make fiscal year and left with long exceptions list still trying to complete weeks later. Trying to schedule repairs and feel like we are in partially finished home that we can't fully clean with workers in and out.

Overall, if I was in a position to purchase a new build, KB Homes would be at the bottom of my list and will not recommend to anyone. I can't speak for my realtor, but I feel they are also not going to recommend KB Home to their clients. Front start, couldn't get a clear indication of end pricing, or at least attempt to plan a budget. To having build quality issues with a staff that didn't or didn't want to take ownership of problem to not being able to take possession of come at closing date. After possession, I feel anxious and fearful and already want to move out.

I couldn't be more happy with my KB experience. The KB team has been truly phenomenal and integral partners in making this home building project a success. They felt more like my friends. They all truly worked 110% minimum to make this experience truly enjoyable. It was readily evident that quality service and construction are integral to KB. This home definitely reflects the high KB standards.

Our experience with KB Homes has been a great one. Due to covid and the snow we had in Texas our home building process was prolonged; however, my wife and I understood that that was out of the hands of KB Homes. Everyone involved in our home buying process was GREAT. We cannot brag enough about how pleased we were with the entire process. Philip, Denise, Feliz, and KC were excellent and really made an impression on us. Thank you all for everything and all of your help. We really appreciate you and are grateful. Blessing to you all and again, thank you all so much.

Watching my home come to life was very fun. The more work that was done to it each week, kept me coming back to the job site to see what else had been finished. I learned a lot in this process, and I feel KB Home sets the bar very high for customer satisfaction. Other builders have a lot to compete against.

KB Home has been outstanding from beginning to end, and they are still being that way. I feel like a I did make the right decision going through with them in building my house. The price range was perfect for us to make the dream of house owning come true. I'm really happy with my house and couldn't have imagine it any better. The house took about 10 or 11 months to be completed, which was expected with all the covid aftermath and delays. I actually expected way more time, but it came in at the perfect time. There's a reason they are number one in customer service, because they listen and deliver. Thank KB home and the whole team that assisted me for making my dream come true.

Home is a great value, efficient, and beautiful. Design experience was outstanding. Construction process was pain-free. Warranty care after closing demonstrates a dedication to the customer. Did we have some issues while building and finalizing the house, of course. All of those issues were resolved in a timely and professional manner.

Overall the experience was wonderful. I just recommend to have a model home available to the customer for each design you are offering. This will help the customer pick out and make necessary changes to the home before the construction/building starts.

This was my first experience buying a home to be constructed from ground up. The KB Home staff made every step very easy. Simply put, it was an amazing experience from beginning to end. The staff was very professional, friendly, and kept me in the loop throughout the construction. I was very impressed.

Very interesting to go through the buying and Design Studio process whereby the customer is part of the beautifying of their home using the products and the experience of the people selling these items at KB Home in order to make the home to the customers' liking.

Our overall experience with KB was awesome. From start to finish, they kept us in the know about what was being done, the time frame for completion on various aspects, and any bumps along the way. We very much appreciate KB, as this was our first ever home purchase.

They are trustworthy, knowledgeable, and kind! They helped us every step of the way in any way they could. I would highly recommend KB Home to any age of homebuyer because they meet you where you are and are willing to jump in and answer questions about anything. All of the staff was incredibly professional!

Jeri was amazing, she is the only reason I rate this a 3. If it wasn't for her this would be a terrible experience. The home was not completed when turned over to me. After multiple requests to have things fixed and corrected, not much has been done. Construction seems to be spread way too thin and does not communicate well at all. After a month in the house, I still don't feel I got the house I paid for.

From the sales staff to the final walk through, an extremely smooth process with excellent customer service. The KB staff was constantly available and responsive to all our concerns and questions. Thank you KB!!!

We really enjoyed working with the team at KB Home. They were great at keeping us informed through the process, especially during COVID times. It really seemed like the entire team had us in their best interest and took the time to get to know us as we went through the journey of building a home. They were great because not only was this during COVID, we also decided to sell our home, move into my parents home, plan a wedding, and get married during this time and they were there for every step of it.

My experience with KB HOME'S sales representative and KB HOME LOANS' representative was great and professional, I'm very happy with that. I love the design of the house is nice and spacious but they failed in the final details, paint, floor, showers, rail stairs and doors. Some of those mistakes have been fixed but others are still in process.

I feel like overall KB Homes provides a good product and has good pricing (value) but at the price point we purchased our Home for, I feel like some of the materials used were cheap and some of the Craftmanship a little shoddy. But maybe that's just "tract" Homes and there's no escaping that. At the end of the day though, we love our House and are mostly satisfied with our choice of KB Homes.

KB did not provide quality checks on the home. We are still waiting on open items to include stray electrical voltages in outlets, replacement appliances, and correct outlet placement. 49 days past walkthrough and counting.

From the very first meeting with our sales consultant, James **, to the final walk through with Blake...we felt completely happy with our choice to build a KB Home. We even used our own home inspector and he agrees that we purchased a very well built home! We LOVE our new home and our new neighborhood in Kyle, thanks!

Every team member from sales to construction to design team was friendly, professional and knowledgeable but most importantly had very timely responses. Though the completion date was 6 months later than originally expected I know Covid played a part in that. After moving in I did have numerous items from paint touch ups to cabinet and door replacements but nothing regarding appliances or warranties. Lastly, I found it very odd that no touch up paint was supplied and so I am unable to do some basic touch ups myself and possibly avoid needing so many different construction workers needing to come into the house post move in. So I am eager to get these final items completed so I can start fully enjoying the new home.

They did everything that they could to keep me informed of the progress on my home, as well as any setbacks that may have happened. I never had to question what was going on in the house. They made sure to respond as soon as possible to any questions or concerns I had.

Everyone at this company is kind, helpful, and genuinely interested in helping their buyers have a good experience. I was disappointed that some of the appliances at closing were not the ones I ordered but I don't hold that against KB. I believe everyone involved tried their best and the appliances are coming in now one by one.

The overall process felt effortless. This team made home building a fun and a learning experience for us. We didn't even have to reach out because they would contact us first. From the initial looking at the model to the day we closed, the process was a great one and would recommend KB homes to everyone. The amount of time and organization that goes into what these employees do and for each and every individual home amazes me. I applaud the company and its employees for the care they have about your personal requests and concerns. It truly felt very personalized in a world where people easily get overlooked.

I appreciate the whole KB Home process and experience. The customer experience I received throughout all stages of my buying process really set the company apart. Thank you all for the consistent and outstanding buying experience for my first home!

It was my Husband and I first time buying a newly built home. We are so glad we chose KB Home for the job! Their staff starting from the sales team all the way up to the building staff were nothing but amazing! We can tell that they genuinely cared about us. They were with us every step of the way by keeping us up to date each on what was being built or of any delays or changes. We were able to visit the house a lot and see it get built from the ground up! Now that it is done, it's so beautiful! Very well made and we couldn't ask for anything else. So happy with our purchase!

I am coming up on my 2 year anniversary since signing to purchase a new home with KB Homes on 12/31/2019, New Years' Eve, will never forget because of the importance of the date. Everything was going smoothly until about 1 month before closing in June. As we all know lockdowns because of Covid hit in March 2020 and I eventually got laid off work towards end of May with a closing date on my home of mid June. I thought, this close to the closing date it should not be an issue as I had been told they verify your work earlier in the process but I am assuming because of Covid, this time they were verifying right before closing. Now I could have done a few shady things here but I was honest to them about it and told them that I had been laid off but I still wanted to move forward with the purchase.

KB process was a good one despite building a home during a pandemic with tons of setbacks. We enjoyed the whole process from beginning to end. Everyone was knowledgeable about every step in the process and answered our questions as soon as possible.

Customer satisfaction is important to KB home and it shows. They strive for excellence and customer satisfaction. Customer service is very important to me and I felt heard and taken care of as a consumer and customer. Great job, KB Home!

Our overall experience with KB relays on the staff. It was a joint effort that involved Nancy **, Jayson **, Amy **, Drew ** and Jesse **. Each and every one of them is a professional in their respective field and was a key element of the overall success.

I believe KB builds a quality product. The home is very well constructed, energy efficient, and great for families. The build process is stressful. There is terrible communication, the information you do get is not always accurate and the timelines are months off, if you are given a timeline at all. You won't be told when your house is being built, your best bet is to drive out a look for yourself.

KB Home has great features to their homes with a lot of options other builders don't offer and for a good price. A very thorough process and detailed process with a lot of contact with my Sales Rep during the entire process. My Loan officer with KBHS Home Loans was awesome as well. He did a great job at explaining everything to me during every step. Given the fact that we were building in the middle of a pandemic, KB did an amazing job for the circumstances they were given. I am very pleased with my home.

There is someone that works with you every step of the process and keeps you informed of progress. They make you feel that your home is their prime concern even with others being built at the same time. I am extremely pleased with the whole experience.

This is our first home, me and my wife got a phone call from someone in customer service after we left an inquiry online and that person (I wish I remember his name) help us find the right community based on our wants and also our budget, after that the whole process went crazy smooth, Jeff in sales was amazing and the model homes in Villages at Prairie Center had everything we needed, we can't praise enough the whole team who worked with us to get us our dream home.

The house itself is great, this review is more-so for the staff that helped along the way. John (sales), Breanna (design), Wendy (loan) and Chad (construction) were all amazing to work with. From the second we walked in the door we felt accommodated. No one tried to sway us in a direction we didn't want to go, they were all very responsive and were able to answer all of the questions that a first time home buyer could think of.

Words cannot express how awesome the process was building a house with KB Home. From the start to the finish everyone were so helpful and on top of things. My concerns and questions were always addressed immediately putting my mind at ease. I just had to let them do what they do best and the house came out so much better than I imagined. Thank you Melissa from Sales, Lauren from the Design Studio and Mike from construction. All super awesome people to work with????

It's so scary buying your first home. It had to be perfect to justify the cost and it is! I have a few cosmetic things to submit to warranty but nothing major. Oh and the smoke alarms are way too sensitive or too close to the stove. They wake my family for breakfast every morning :(

As first time home buyers, KB Home made the whole process easy and smooth. We were updated weekly on our home build and it was very fun and exciting seeing the process of everything. I can't recommend them enough!

We love our KB home and it was a great experience from inquiring about building to signing our sales contract to our design studio consultations and throughout our building process. We are really glad we choose a KB home.

Our KB experience was longer than "normal" because of all the shortages and set-backs with Covid. It took almost a full year to complete our home. BUT that is okay because really got to meet the team. There was always a friendly face from KB at the community and they were always reassuring us that the house was going to get done and would all be worth the wait. I am happy to say that it was well worth the wait! We got everything we needed; communication from the team and a new home (with all the upgrades we wanted).

KB Home made our first time home buying experience extraordinary! The efficient communication, timely manner of completing construction, and terrific customer service is spectacular! My husband and I were confident in every decision about our home because we had an excellent KB Home with us every step of of way! We could not be happier with our choice to choose KB Home!

Honestly, and we are not being paid to say this, KB Home exceeded our expectations in every way. They delivered on their promises, and we have not one negative thing to say in regards to our home and the entire KB Home Buying process. We were kept in the loop every step of the way from start to closing. We enjoyed hearing weekly updates, and getting pictures of the progress. KB Home was like family during the process. They made a normally stressful process actually enjoyable.

Choose another builder, no customer service, have not seen one period, or integrity of the construction team. 3 times we blue taped, and they took the tape off without even fixing it, and thought we wouldn't notice and they still say put it on 30 day, no more. Really.

KB's staff is very knowledgeable, personable, organized and professional. They are the epitome of what customer service should be. KB also takes pride in what they do. Your new home will be built with utmost care and the best materials. They also provide an exceptional warranty for your new home.

We found KB Home as we were looking for our first home purchase. We were excited about buying a home and didn't know if we should buy new construction, or not. Looking back, I am so happy we decided to purchase with KB Home. From the first time we toured the property and met the staff, we knew it was the right decision. The sales team was always very honest and made sure to explain the process very clearly. The financing process was thoughtful and continued to work with us to ensure we had the best option that fit our financial situation. We always received regular updates from all the teams and felt very comfortable asking questions. When we got closed on the home and did the final walkthrough, we were so amazed at the quality of the work and how it looked. The customer care team has been incredible and very helpful since moving in. Everyone has gone above and beyond to ensure we had the best experience.

I would never purchase a new home with KB Home again and I will tell everyone I know to buy with a different builder. Their employees are amazing, overworked, but helpful and attentive. But the process was lengthy, disastrous, and definitely not worth it.

KB Home has a great team and it is evident that customer satisfaction comes first. They were all responsive, attentive, and communicable. We felt important in the process, which we felt is necessary in buying/building a home. Overall a great experience and those that worked with us deserve recognition.

Very pleasantly surprised by the organized, efficient system demonstrated throughout the entire sales process by KB personnel - documents presented on time, sales people informed me of construction progress regularly, construction took time to review & confirm all my options selections, very transparent, very informative. My property was well built using proper materials. KB Home is properly priced & offers great value for money as well as delivers Good Quality workmanship. More Power to KB HOMES-! Thank you-!

I am honestly excited I went with KB Home to build my home. Everything has warranties and it is a safe investment for those reasons. Some builders don't let you select floors, cabinets, and paint colors but through KB I was able to select what I wanted and pick what upgrades I wanted.

KB Home made my first time home buying experience a great one! From the beginning tour until close, their people were always very helpful, honest, and friendly. The process from touring, signing, designing, constructing to closing and moving in were well organized and appropriately handled making life easy and exciting for me!

Once the home started being built, Jerry and Kyle were always available to answer questions. Both kept me inform of the status. Any issues that came up were out of their control, however, they did the best to make it better. I appreciate the quickness and attention.

Everyone was a great help across the board, Raphael and Jim in particular. I interacted with them most frequently, whether it was getting weekly updates or answering questions, they were always on top of things.