KB Home Reviews

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About KB Home

Enjoy a new home uniquely built just for you. With KB, customers have the ability to personalize their new home with design options that fit their lifestyle and budget. Homebuyers also have a partner every step of the way.

Pros
  • Online design studio
  • Variety of floor plans
  • Many communities in eight states
  • Personalizations available
Cons
  • Charges HOA fees
  • Limited availability

KB Home Reviews

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    1 featured review
    How do I know I can trust these reviews about KB Home?
    • 4,880,885 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 11 Reviews 1640 - 1840
    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 20, 2023

    Builders always have the power with new builds, everyone knows that, but I think it's important to judge the integrity of the people you are communicating with. It's best to go into this process with an open mind and flexibility in schedule, but also hold the company accountable to what they say. My experience with KB was a rollercoaster, but overall the house is beautiful and I've been lucky enough not to have any major issues so far. The real positive is having the warranty.

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    Verified purchase

    Reviewed Jan. 20, 2023

    Keep a record of what needs to be done before closing. Make sure you walk the house many times between orientation and closing to make sure things are getting fixed how they are suppose to. Do as much as you can to be involved with the build.

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    KB Home
    Response from KB Home

    We appreciate you taking the time to leave your feedback for the team here at KB Home.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 20, 2023

    We are disappointed with the home we received after waiting 13 months. We built a KB home in 2018 in which we were very satisfied with. This is why we decided to go with them again as we were downsizing. We moved in one month ago and are still waiting for things to be taken care of. We know that this is not just our home but is happening to several others in the neighborhood. Wish we could write a better review.

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    Verified purchase

    Reviewed Jan. 20, 2023

    My house is well designed and I absolutely love it, my neighborhood and neighbors. For me it is perfect. My overall buying experience was terrific. My main issues are there was a Corporate End-Of-Year rush to hit their numbers and, as a result, I had to move in with many items not complected. Some finally were resolved but others haven't to this point. Many neighbors have had even worse experiences. Some make me wonder how the County issued occupancy permits. Something someone should look into?

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    KB Home
    Response from KB Home

    Thank you for sharing your feedback with the team here at KB Home. We're glad to hear that you love your home and we encourage you to continue working with our team for any further questions or concerns.

    Verified purchase
    Sales & MarketingStaff

    Reviewed Jan. 20, 2023

    Overall we're really happy with our home and if it wasn't for our sales assistant Jennifer we probably wouldn't have bought a home with KB home. She gave us that personal experience and care that was needed into making our first home buying purchase.

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    KB Home
    Response from KB Home

    Thank you for sharing your positive experience with us! Jennifer and the rest of our team are thrilled to hear that you're happy with your home.

    Verified purchase
    StaffHonesty & Transparency

    Reviewed Jan. 20, 2023

    I am honestly blown away by my experience with KB Home. I did not expect such a friendly, knowledgeable and professional experience. Everything exceeded my expectations, above and beyond any previous home experiences I've ever had in the past. I am forever grateful!

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    KB Home
    Response from KB Home

    Wow, we're glad to hear that you're blown away by your KB Home experience! Our team is thrilled that you had a positive experience.

    Verified purchase
    Customer Service

    Reviewed Jan. 20, 2023

    Working with KB Home was really a very easy buying experience. They don't feel like a seller selling you a house but rather a partner building you a custom home. Rolanda, Lee, Tito and Donald are a wonderful team to work with. Each one handled his part in a superb manner making the experience a very easy and happy one. I believe the best part of this buying process is not only the brand new home that you get but more so the above and beyond customer service that you receive.

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    KB Home
    Response from KB Home

    Thank you so much for sharing your positive experience with us here at KB Home! Rolanda, Lee, Tito, and Donald along with our entire team are thrilled to hear that you enjoyed the home-buying experience.

    Verified purchase
    Customer ServiceStaffRatesHonesty & Transparency

    Reviewed Jan. 20, 2023

    Mortgage is the best on the market even the stress amount that comes with buying new home, but I'm so thrilled with my interest rate. Jason was honest and helped me out a lot.. The warranty staff (Barry and his team) great service and they would do everything to help you. On the other hand, if KB monitored the home and check on the houses after every process during construction, they would not deal with a lot of issues. I can't believe lights in the ceiling are not measured rights.. They aren't aligned, showers install were not properly finished but the warranty staff helped to resolve that.

    The granite and the quartz countertop material are not good. They used cracked counters and glued it, but they call that fissure (that's a big problem). I know the difference between what a fissure and what a crack is (someone trying to hide the mistake) and the finishes are not near good. I am sorry. You need to consider different installer for countertops. The kitchen design needs some improvement. When you use wall cabinets, at least use the fridge depth for consideration. Cabinets above the fridge should be deeper to make the flow in the kitchen better and make it more friendly user. I am sure there is more things to monitor but I know 100% that the staff at the warranty (Barry and his team) would get things done for me.

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    KB Home
    Response from KB Home

    Thank you for taking the time to share your feedback with our team! We appreciate you taking the time to leave your review for us.

    Verified purchase
    StaffBilling

    Reviewed Jan. 20, 2023

    Robert, CJ, Bill, and Hope have been amazing throughout this process. There are still a couple of items that need to be corrected but they have assured us they will be taken care of. They made the buying process super easy with all the questions we had for them. Had a great experience! Thank you guys.

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    KB Home
    Response from KB Home

    Thank you so much for sharing your positive experience with our team, Raymond! We're thrilled to hear that your home-buying process was smooth.

    Verified purchase

    Reviewed Jan. 20, 2023

    This is our second home purchase with KB Home. And we are truly thankful for making our dreams come true. Very Satisfied with the assistance we received from the start to the end. Could not ask for more, we now have what we need from our previous house.???

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    KB Home
    Response from KB Home

    We're glad to hear that your home-buying process was satisfactory, Roberto! Thank you for sharing this feedback with our team.

    Verified purchase
    Sales & MarketingStaff

    Reviewed Jan. 20, 2023

    All members of sales, finance, and construction were accessible, friendly, and professional. They made the home buying process simple and were there for us every step of the way. Any questions or concerns were immediately resolved.

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    KB Home
    Response from KB Home

    Thank you so much for the kind words for our team! We're thrilled that we were able to provide a smooth process for you.

    Verified purchase
    Staff

    Reviewed Jan. 20, 2023

    Overall, my experience with KB Home was definitely one of the easiest times I've had with making any big purchase. It having been my first house, KB Home went above and beyond to ensure that my family was as accommodated as possible and as informed as possible about the process no matter what questions I asked. A group of consummate professionals.

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    KB Home
    Response from KB Home

    Thank you for sharing your first-time home-buying experience with our team, Frank! We're glad to hear that we were able to provide a professional experience for you.

    Verified purchase
    StaffRates

    Reviewed Jan. 20, 2023

    I can't say enough about this company. They have been please to work with. They are very professional, friendly and we are completely satisfied in every inch of our new home. They guide you through every step and make an overwhelming process stress free. I was impressed with their knowledge, interest, and time spent to help solve any concerns. I highly recommend them. We were kept fully informed throughout the building process. Very responsive and pleasant at every turn. Thank you all. We love our new home.

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    KB Home
    Response from KB Home

    We're so grateful for your kind words, Rolan! It's an honor to hear that you love your new home.

    Verified purchase
    Staff

    Reviewed Jan. 20, 2023

    Our home-buying experience with KB Home was great! We worked with an amazing team of knowledge and professional individuals whom made the process as smooth as possible. They were all available to answer any questions throughout the process.

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    KB Home
    Response from KB Home

    We're thrilled to hear that your experience with KB Home was great, Monica! Our team was happy to walk with you through the home-buying process.

    Verified purchase
    Staff

    Reviewed Jan. 20, 2023

    Thank you to KB homes and the entire team for making my dream of homeownership possible. We worked with so many great people on the team throughout the process and would do it all over again with a future purchase. Thank you all so much for working so hard. Helping my family have not only our first home but a home for the holidays. :)

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    KB Home
    Response from KB Home

    We're glad to hear that our team was able to provide excellent service, Brandi! Thank you for sharing your experience with us.

    Verified purchase

    Reviewed Jan. 20, 2023

    Jon **, Justin **, and Amanda ** went above and beyond to make our new home purchase a seamless process. They represented the KB Home organization extremely well and Made this an easy and enjoyable process for me and my entire family.

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    KB Home
    Response from KB Home

    Thanks so much for taking the time to share your feedback with our team! Jon, Justin, Amanda, and our entire team are thrilled to hear that you had an enjoyable home-buying process.

    Verified purchase
    Contract & TermsPriceBillingLoan ProcessRates

    Reviewed Jan. 20, 2023

    I have mostly enjoyed the experience although due to some difficulties getting our loan approved as originally submitted during to KB Loans unfamiliarity with information that we believed to be clear at the start, our mortgage had to reapplied for through Loan Depot and ended up costing us $500/month above the original interest payment.

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    KB Home
    Response from KB Home

    We're glad to hear that you had an enjoyable experience with KB Home, Andrew! Thank you for taking the time to share your feedback with our team.

    Verified purchase
    Sales & Marketing

    Reviewed Jan. 20, 2023

    KB Home was a pleasure to work with, from the very first time we walked into the sales office we were treated with kindness, Kelly showed us multiple homes and never pressured us once, we felt very comfortable! We enjoyed the process all the way through and have zero complaints, great job to the entire KB Home team, we love our new home!!!

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    KB Home
    Response from KB Home

    Thank you for sharing your positive experience with us! We're glad to hear that you had a pleasurable experience working with our team.

    Verified purchase
    Staff

    Reviewed Jan. 20, 2023

    A reputable brand in KB is what kept us confident that we were making the correct decision as the process to get to the finish line was tough at times. One POC for a homebuyer would be very helpful. On-site construction team should get more leeway to provide information as they were boots on the ground and knew what was next.

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    KB Home
    Response from KB Home

    Thank you for taking the time to leave your thoughts, Ryan. We appreciate you sharing your feedback with our team!

    Verified purchase
    Customer Service

    Reviewed Jan. 20, 2023

    I've had great customer service with KB Home, but I had numerous issues with my house. It sucks that customer service had to do so much work for me to resolve these issues, but nevertheless they did their job well. There are a lot of quality issues that are "within spec" that annoy me a lot like uneven window sills and unaligned cabinets (off by 1 mm or less, which to me is an eyesore). I wish I was able to upgrade my solar option, but at least I was able to get a Tesla Powerwall. Not a regretful purchase, but next time I buy a new construction, I will pay much closer attention to the model home because the model home here had the same deficiencies and I overlooked them!

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    KB Home
    Response from KB Home

    Thank you for sharing your experience with KB Home, Jonathan. We appreciate your feedback and thank you for taking the time to leave your review.

    Verified purchase
    Customer Service

    Reviewed Jan. 20, 2023

    A frustrating protracted experience where their first goal is selling the house and second is customer service. Problems with trades especially cabinets which are still wrong. The end goal of a high quality beautiful home will be achieved but with much greater difficulty than it should have been.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 20, 2023

    Had a great and easy experience buying a house with KB Home. All the staff were friendly and helpful in the whole process. Even after move in they made sure our new house is up to expectation and satisfactory. They also came to check up multiple times and fixed any issue very quickly if there were any.

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    KB Home
    Response from KB Home

    Thanks so much for sharing your positive experience with us here at KB Home! We're glad to hear that your home-buying process was satisfactory.

    Verified purchase
    Sales & Marketing

    Reviewed Jan. 20, 2023

    Buying a new home is supposed to be a joyful time - especially when designing your own - but our journey with KB was absolutely wretched. Sales and construction only wanted to check their boxes and had no regard for doing things right the first time around. They cut corners and made no effort to turn over a quality product. They took no responsibility for things not painted, caulked, or installed properly.

    The warranty team has been an exception. They are repairing things and trying to make things right, but it all could've been avoided if things were done correctly from the beginning. If KB insists this is their standard, then this is not the home-builder for us. KB can get away with this with someone building their first home and don't know better, but if you know anything about construction and how to maintain a house, then KB is not for you.

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    Verified purchase
    Customer ServiceStaffRatesHonesty & Transparency

    Reviewed Jan. 20, 2023

    Everything about this was extremely stressful, with poor customer service from start to finish. We were lied to, got locked into a bad rate, and not a single person really communicated or tried to help alleviate any of the stress. We have been in our house for 2 months, and are still missing some basic parts they just have not gotten in. Still haven't even gotten our final touch up we were promised because the home isn't even done yet.

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    Verified purchase
    TechStaff

    Reviewed Jan. 20, 2023

    The overall experience was amazing from front to back relating to the areas KB Home had the power to control. Due to the storm Ian and third-party events (contractors, theft) there were some things that caused some road bumps, but KB Home made sure to make things right! We worked with Debbie ** and Erick ** for the majority of time we were building the house (new construction) and we are happy to have made the transition from New Hampshire to Florida to become a part of one of their communities!

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    KB Home
    Response from KB Home

    We're thrilled to hear that Debbie, Erick, and the rest of our KB Home team were able to provide a positive experience for you, Mark!

    Verified purchase
    StaffTransparency

    Reviewed Jan. 20, 2023

    Best home buying experience I've ever had (4th total). KB Homes staff was professional, caring, fun and proactive. I am so thankful and happy for the transparency and care they demonstrated for my situation, and the support they provided. I will definitely, if ever needed, would buy from KB again!

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    KB Home
    Response from KB Home

    Wow, we're honored to hear these kind words! Thank you for taking the time to share your positive experience with us here at KB Home.

    Verified purchase
    Customer ServiceStaffTimeliness

    Reviewed Jan. 20, 2023

    From day one Debbie, Justo and Maydolli worked closely with us and ensured great results. The process was a bit long but that group made things a lot easier. Jessica ** did a magnificent job with our virtual home design. She is very knowledgeable and was brilliant with her design ideas, she helped us so much. Eric in construction is brilliant and magnificent with his knowledge of the house. He showed us all the latest features of appliances and as well with the house interior and exterior. Kriegsman, and Glauciene in warranty are fantastic. We communicate mostly with email and they reply back within minutes. It's extremely nice to be working with a incredible team, Thank You and have a great day.

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    KB Home
    Response from KB Home

    Thanks for sharing your positive experience with us here at KB Home, Trevor! Our entire team was honored to work with you throughout the home-buying process.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 20, 2023

    We thank KB Home and its great work team for having made this whole experience so fun and pleasant, my husband and I were satisfied and happy with how they involved us in the entire construction process of our house, the communication was always excellent and the result, a beautiful house. Recommended 100%.

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    KB Home
    Response from KB Home

    We're glad to hear that your experience was fun and pleasant! It was an honor to work with you and your husband throughout the entire home-building process.

    Verified purchase
    Customer ServicePriceStaffRatesHonesty & Transparency

    Reviewed Jan. 20, 2023

    KB Home is the only builder that allowed us the autonomy to design our home, and provided the excellent resources of a design consultant and a studio with extensive options at every price point. The construction team was incredible -- honest, hardworking and dedicated to making sure they built us a quality home. After settlement, KB Home remained available to us, following up on our home and responsive to any questions or concerns that arose. We remain very happy and satisfied with our decision to trust KB Home with building our home.

    Thanks for your vote!
    KB Home
    Response from KB Home

    Thank you for sharing your positive experience with us here at KB Home! We're thrilled to hear that our team was able to provide a satisfactory experience for you.

    Verified purchase
    PriceStaffRates

    Reviewed Jan. 20, 2023

    Outstanding service from KB Home Staff, very easy process with them because they provide help and knowledge to each home buyer personalizing their new home at a price that fits their budget, while also explaining the features and benefits of their choices.

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    KB Home
    Response from KB Home

    We're thrilled to hear that our team was able to provide an outstanding and professional experience!

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedCommunication

    Reviewed Jan. 20, 2023

    We were told the closing a month early, and we were pretty happy about it. But then we had almost no communication on the closing date because there was no 100% guarantee the house would be completed (as in moving ready, passing all inspections); it caused a lot of stress since we scheduled the movers and PTOs from work. The closing date was confirmed 2 days before closing. Was told by KB that closing can't get pushed back somehow. Supposed to close on a Thursday, but somehow there is no possible way to close next week, which conveniently is the following week is the new month.

    Had to wait for Spectrum for almost a month because the house is closed early, but the next doors of houses weren't and Spectrum can't come in to do their do job. Exterior stone was rushed to get completed and damaged some of the plants in the front yard and left concrete on the grass. Sale team didn't notify there is no garage door opener (this house came with an existing upgrade package, and wasn't not manually picked by the purchasing owner), which is crazy for a new house in 2022. KB tried to make it up with the free installation of a garage door opener and epoxy garage floor, however, we rather move in with the original date (instead of getting pushed up early and creating a ** show) so we won't have to stress with uncertainty, unknown, and not able to get internet for a month (work at home).

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Jan. 20, 2023

    KB Home was a disaster when they needed to stand up. The sales rep disappeared, the closing agent and title company did not communicate in advance the closing date. The person designated to sign for me with a POA was disrespected and treated poorly by the staff of First American Title. The paperwork was signed with wrong dates, and they had to be signed again. In summary a total disaster. I really expect some disciplinary actions can be taken against the following KB Home people: Leslie ** and from First American Title: Ally **, Angelica, and Allice the manager of the First American Title. They do not deserve to work there, they are disrespectful, discriminatory and unprofessional.

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    Verified purchase
    Customer ServiceCoverageTechMaintenanceStaffEase of UseLoan Process

    Reviewed Jan. 20, 2023

    When we first saw KB Homes Maurice was the first person that we had interacted with. He took us to our house and we had no idea we were going to buy that house. He ended up helping us through the process of getting our loan started and also was a good helping hand along the way. Our lender was not the greatest Jose **. He was always asking us for documents that we had already given him once or twice. And he was losing them. However Wilfredo came into the picture and he helped the scenario. He was very intuitive and always checking up on us.

    If it was not for him or Maurice I am pretty sure we would not have gone through with having KB homes. Maurice was the one who walked us through our house and also Wilfred the maintenance guy walked us through our home as well and he had us tape everything that was wrong. After we close on our house Alex was the one walked us through our home as well and he had us tape everything that was wrong. After we close on our house Alex was the one who came over and Made sure that everything was working. And if it was not working he was calling the people who needed to fix it. Alex has been a great person and has helped us ever since we bought our home.

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    KB Home
    Response from KB Home

    Thank you for taking the time to share your experience with us here at KB Home. We appreciate your feedback for our team.

    Verified purchase
    Staff

    Reviewed Jan. 20, 2023

    My overall experience with job was an awesome process and every Step in this process was fun and memorable and everyone in this process was kind and friendly. Special thank you to Cliff and Michelle!!!

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    KB Home
    Response from KB Home

    Thank you for sharing your positive experience with our team, Anastasia! Cliff, Michelle, and the entire team here at KB Home were honored to walk with you through the home-buying process.

    Verified purchase

    Reviewed Jan. 20, 2023

    I would recommend KB to my friends and family but would lay out all the issues we had first. I also don't like that some things aren't standard like at other builders such as Ryan Homes (like granite countertops and a garage door opener)

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    KB Home
    Response from KB Home

    Thanks so much for taking the time to share your feedback with our team! We appreciate you taking the time to leave your review.

    Verified purchase
    Punctuality & SpeedStaffRates

    Reviewed Jan. 20, 2023

    At KB Home's request, we agreed to early close without having the home fully ready. We were told this was due to interest on KB Home's side and that we could rest assured that the pending items would be taken care of expeditiously. Two months later, with mortgage obligations and the house is still waiting on items to be completed. Must improve in their home delivery process and in establishing trust with clients.

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    Verified purchase

    Reviewed Jan. 20, 2023

    Be sure to scrutinize an active or recent worksite to see what you will be getting in terms of quality. The quality of the model is in another league compared with the quality of installation in our home, and it didn't seem to matter that we purchased almost every upgrade available at the design studio. Be sure to hire a third party inspector as well.

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    Verified purchase
    Transparency

    Reviewed Jan. 20, 2023

    KB chooses building partner that have poor build quality and much of the materials are damaged. KB took 11 months to complete the build and after living at the home for more than 1 month, we still have countless issues that need correction and we have had no updates on these fixes.

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    Verified purchase
    Staff

    Reviewed Jan. 20, 2023

    KB did an amazing job! The staff is so nice and friendly and helpful. You can tell how straight and solid everything is built. Options are great and the architecture is beautiful in the layouts. Really love our home!

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    KB Home
    Response from KB Home

    Thank you for sharing your positive experience with our team! We're thrilled to hear that you love your new home.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 20, 2023

    Overall, the experience as a whole was not easy, it was extremely stressful, I had my financial stability put at risk, I was threatened with losing my deposit, and even at one point when I inquired about a change of our closing date with my Real Estate agent of the line I was told "We have two years to build your house". The Finance portion of the transaction was by far the worst experience I have ever had all the way up until we finally found someone with a solution based approach who was ethical and perseverant. Internal communication between departments was not in-line and there were times were it was not even accurate. This caused severe problems.

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    Verified purchase

    Reviewed Jan. 20, 2023

    This has been one of the most frustrating experiences in my life. I know homebuying can be stressful, but this was ridiculous. Even after my realtor expressed concerns on my behalf, I felt like we were ignored, even more so now that I have closed.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffLoan ProcessRatesTransparency

    Reviewed Jan. 20, 2023

    KB Homes is the way to go. They were professional, knowledgeable, and fairly priced. KB homes walked us through every step of the process even leading up to final closing with no surprises. We had weekly updates with quick responses to any questions. When we first started our journey to find our forever home, the whole bidding process became so overwhelming and stressful. We were about to give up until our real estate agent Renata ** led us to look at some KB model homes. Our search ended there. We live in Birchwood Grove, a new KB community and have a everything we wanted and more, plus a huge yard. My husband and I could not be more happy. Another advantage is they are veteran friendly so we were able to use our VA loan. It is the best decision we could have made.

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    KB Home
    Response from KB Home

    Monica, thank you so much for taking the time to leave these kind words! We're glad to hear that you and your husband are happy with your new home.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 20, 2023

    NHO items that needs to be done has not completed. Even if we wait for 2 to 3 weeks they are doing the same amount of work which they are doing it in 5 days. It doesn't matter how long we wait, it's the same pending work. We have to call 'N' no of times and have to come to the site every day in the morning for follow up of pending items. Still they are a lot of pending items which are not taken care of till now (It's been close by 2 months). The worst management I have ever faced in my 20 yrs of Experience. The management/Construction staff is mainly focused on the no of houses to be closed and not the quality of work. It's not the opinion of just mine, show one homeowner in Belterra who is happy. Kudos for horrible work you guys were doing.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 20, 2023

    My experience with everyone who collaborated with me at KB Home was prompt, thorough, and very pleasant to work with. I had so many questions and was very nervous since this was my first home purchase, but everyone I worked made me feel so comfortable and in good hands all the way through. I can't say enough good things about their staff. Thank you all for making my first home feel so special.

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    KB Home
    Response from KB Home

    Thank you so much for sharing your KB Home experience with us! We're thrilled to hear that our team was able to provide a comfortable experience for you.

    Verified purchase
    Tech

    Reviewed Jan. 20, 2023

    KB should ensure that contractors are leaving worksites in clean conditions, and ensure that homes are 100% complete before closing and/or keep their commitments to rectify these issues in a timely manner.

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    Verified purchase
    StaffRates

    Reviewed Jan. 20, 2023

    It was an interesting experience for being a first time home buyer. It was nice to see the stages of the build. From partially being built, to the completion of the home. Everyone we interacted with throughout the process was nice and helpful.

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    KB Home
    Response from KB Home

    We're glad to hear that you had a positive experience, Ramil! Thank you for sharing your experience with us!

    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 20, 2023

    KB has a reputation of good work. Don't move in before everything is completed. You'll be waiting for a very long time. Also make sure you are walking thru often looking for details. I didn't do this because I was deployed in a combat zone.

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    KB Home
    Response from KB Home

    Thank you for taking the time to leave your feedback for the team here at KB Home, we appreciate you leaving your review for us.

    Verified purchase
    Sales & MarketingTransparency

    Reviewed Jan. 20, 2023

    This is my first KB Home we brought from the sales and Construction updates and walk through of the properties we are satisfied. The timely completion of home and especially closing the home with pending items by trusting the KB home Directors on timely delivery of pending items is not something we were very dis-satisfied, as those items are still not complete even after 4 weeks of home closure and still no update on times when we are going to receive them.

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    KB Home
    Response from KB Home

    Thank you for sharing your feedback with the team here at KB Home! We encourage you to continue working with our team to resolve any continued concerns.

    Verified purchase

    Reviewed Jan. 20, 2023

    I had a great experience with KB Homes and I am really enjoying my new home and location. Through the home buying process I was teamed up with great people. I would recommend KB homes. Very good experience for a first time home owner.

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    KB Home
    Response from KB Home

    We're glad to hear that you had a great experience working with KB Home, Yolanda! We're thrilled to hear that you were happy with your first-time home-buying experience.

    Verified purchase
    TechStaffHonesty & Transparency

    Reviewed Jan. 20, 2023

    My husband and I decided to start the home buying process with KB Homes and they literally took our hands and walked us through the whole process. They listened to us and provided honest feedback to help select the best home model and upgrades to meet our needs. I cannot thank them enough for helping us selecting our DREAM HOME. The process was smooth because of their help from the moment we signed the contract, through to the mortgage process, and finally to closing. I would recommend anyone this company. Thank you

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    Response from KB Home

    We're thrilled to hear that you had an amazing experience working with us here at KB Home! Thank you for taking the time to leave your feedback.

    Verified purchase
    Staff

    Reviewed Jan. 20, 2023

    KB HOMES gave us quite a great experience with our first home buying experience. They have shared knowledge and experiences to us in terms of financial, construction and design. The community that KB has chosen to build is also very ideal for growth and quality living. Super grateful for the whole team in guiding us through the process.

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    KB Home
    Response from KB Home

    Thank you for sharing your positive experience with us! Our team was honored to guide you through the home-buying process.

    Verified purchase
    Angel increased rating by 4 stars.
    After a positive interaction with KB Home, Angel increased their star rating on May 12, 2023.

    Updated review: May 12, 2023

    After reaching out to see when the things that was not done are going to be done, the personnel of KB Homes took care of us and ensure us that whatever was left is going to be completed soon. Sure, enough they did everything in about a month and a half. We are glad that they ensure and help us to get everything done in our new house.

    Original Review: Jan. 20, 2023

    Overall experience was not good or bad but we expect more than the experience that we received, home, is not 100% done, almost 3 months since we move in and we still have a list of what we need to be done.

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    Verified purchase
    Customer ServiceTechSales & MarketingStaff

    Reviewed Jan. 20, 2023

    We were super excited at first! Then soon realize this was a long, tedious process with not very good. We were originally told that we would be in the house in April from the salesperson but then soon realized after we moved our family down here from Washington at our house is it gonna be done anytime soon. We signed contract in August 2021 and didn't move into our house until October 12, 2022. Don't get me wrong. I'm super happy to be in this house and I love everything that we picked out from the design center. It's wonderful. Just the whole process of non-communication was a huge downfall to me.

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    Verified purchase

    Reviewed Jan. 20, 2023

    It could have been better for 1st time homeowner. Did not getting any information about the process of building and buying house. Since nothing was fix on the day of the 1st walkthrough I will like more upgrades from the home to be able stay long term.

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    Response from KB Home

    Thank you for taking the time to leave your feedback for our team, Tiffany. We encourage you to continue working with our team to resolve any further concerns that you may have.

    Verified purchase
    Price

    Reviewed Jan. 20, 2023

    Our family love our new KB Home! I think KB Home are affordable and the location where the new subdivision are, in good area. We wished there are more amenities besides the outdoor pool and kids play area. We wished KB Home would consider adding gym center, walk trials and other option for older people besides young children.

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    KB Home
    Response from KB Home

    Thank you so much for leaving your positive experience for us, Josie! We appreciate you taking the time to share your feedback with us.

    Verified purchase
    Staff

    Reviewed Jan. 20, 2023

    We were pleasantly surprised by the amount of care and follow-through that we experienced during our buying and moving phases. After many years of admiring KB Homes from the outside, looking in, we finally were in a position to obtain one for our family. The care provided after closing is unmatched!

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    KB Home
    Response from KB Home

    Thank you so much for sharing your experience with the team here at KB Home! We're thrilled to hear that you had a positive experience purchasing your home.

    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 20, 2023

    Our overall experience was great, and we were happy to have KB as our home builder. There were a few issues but all of them were addressed and fixed quickly. I know our situation with the closing date being pushed back a couple times is not unique, as a lot of customers experienced the same. We have nothing to complain about, we were fortunate enough to receive a brand-new home.

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    KB Home
    Response from KB Home

    Nathan, thank you for taking the time to share your KB Home experience with us! We're thrilled to hear that you love your new home.

    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 20, 2023

    We love our home but there is still repairs needed. We don't want to be forgotten and the more time passes the more concerned we are getting with the issues not being resolved. We feel the warranty will expire from our long wait time for these issues that we had since day 1.

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    KB Home
    Response from KB Home

    Thank you for taking the time to leave your review with us! We appreciate you taking the time to share your feedback with the team here at KB Home.

    Verified purchase
    Staff

    Reviewed Jan. 20, 2023

    My overall experience with KB was excellent. I believe the people who work with KB are the strongest selling points. They go over and beyond to ensure that you as the buyer are always kept apprised of what is happening with your home. The construction of the home is great and quality is of the utmost importance when building your home.

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    KB Home
    Response from KB Home

    Thank you for sharing your positive experience with us, Gloria! We're glad to hear that you appreciate the construction and quality of your new home.

    Verified purchase
    Tech

    Reviewed Jan. 20, 2023

    I told them that they made a nightmare out of what was to be a very happy and exciting enjoyable experience. They told me to show up for signing the contract and they took seven hours to get their act together. Did not give the incentives promised. Very much a nonfunctional group.

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    Verified purchase
    Maintenance

    Reviewed Jan. 20, 2023

    Overall very stressful experience. Things could go wrong, did go wrong or broken. House was dirty and not moved in ready. Garage pipes leaked, found out there were 4 holes in it. Garage was not textured and painted as ordered. Both bathrooms tiles needed to be taken out and replaced among other Numberial cosmetic issues too many to remember.

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    Verified purchase
    StaffTransparency

    Reviewed Jan. 20, 2023

    Throughout the whole building process we were updated on a weekly basis on the progress of our construction. Every time we had any questions, there was always someone available to help us out. The whole process was smooth, and we are pleased with the amount of help that we got through the process.

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    KB Home
    Response from KB Home

    We're thrilled to hear that your home-buying process was smooth! Thank you for sharing your positive experience with us here at KB Home.

    Verified purchase
    Staff

    Reviewed Jan. 20, 2023

    KB Home did an amazing job keeping our home clean during construction. There was even a cleared temporary pathway for our weekly visits. Every home had consistent cleared temporary pathways to their home during construction. We visited other builders known for being high end/luxury and the construction site was so deplorable we could barely walk the home. Congrats KB Home on getting it right!

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    KB Home
    Response from KB Home

    We're thrilled to hear that you love your new home! Thank you for taking the time to share your review with our team here at KB Home.

    Verified purchase
    Staff

    Reviewed Jan. 20, 2023

    I am an individual who tends to research, analyze, and over-analyze just about everything; so obviously purchasing a home for the first time would be an intense process. There were several other communities and builders that I considered before selecting KB Home, but I have not one regret. The staff has been informative, patient, and communicative with me throughout the entire process which helped to alleviate my fears and calm my nerves. Needless to say, I am grateful to be a part of the KB Home family/community.

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    KB Home
    Response from KB Home

    Thank you so much for sharing your KB Home experience with us, Janis! We're honored to welcome to into the KB Home family.

    Verified purchase
    Sales & MarketingPriceRatesValue

    Reviewed Jan. 20, 2023

    Construction Supervisor and the overall construction quality is why this is as high as it is. Sales and the poor value for the price are why it is this low. A lot of sales pressure. My suggestion to improve Overall Satisfaction is that KB Home offer more value (washer, dryer, refrigerator, garage door opener, ceiling fans, shutters, handles on cabinets, local mailbox, doorbell camera, etc.).

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    KB Home
    Response from KB Home

    We appreciate you taking the time to leave your feedback with our team here at KB Home. Thank you for your review and constructive feedback.

    Verified purchase
    StaffLoan ProcessRatesTransparency

    Reviewed Jan. 20, 2023

    Overall, experience was smooth and easy. David was helpful with daily updates and questions about my home, Theo was nice too, to answer any questions about the neighborhood. The loan process could've been a 10 but the whole thing about my interest not locking in and now went up double was very frustrating. Overall tho KB was pleasant to work with and I would do it again.

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    KB Home
    Response from KB Home

    Thank you for sharing your KB Home experience with us, Keanu! David, Theo, and the rest of our team are thrilled to hear that you had a smooth home-buying process.

    Verified purchase
    TechPunctuality & Speed

    Reviewed Jan. 20, 2023

    I think KB could use better contractors. They have resolved my problems very quickly but I feel I shouldn't be having so many issues moving into a brand new home. If things were done correctly the first time I would have no problems, but I do appreciate them fixing things quickly.

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    KB Home
    Response from KB Home

    Thank you for sharing your feedback with the team here at KB Home! We appreciate you taking the time to share your thoughts.

    Verified purchase
    Staff

    Reviewed Jan. 20, 2023

    I am happy and satisfied with the professional services provided by KB Home and their staff, I also very pleased with construction staff and their supervisors Tom and Chad who went above and beyond to help my family move into our dream home. Thank you.

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    KB Home
    Response from KB Home

    Syed, thank you for sharing your feedback with the team here at KB Home! We're glad to hear that you are happy and satisfied with your new home.

    Verified purchase
    Staff

    Reviewed Jan. 20, 2023

    The overall Home Buying experience with KB Home was Excellent. KB Home provides simple and lean process without any hassle. In future we would love to see newer designs in KB homes & 3D graphics option in Design Studio that can help visualize home with chosen upgrades when completed with construction!!

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    KB Home
    Response from KB Home

    We appreciate you taking the time to leave your positive review for the team here at KB Home! Thank you for sharing your experience with us.

    Verified purchase
    Staff

    Reviewed Jan. 20, 2023

    With KB, you are guided through the process by knowledgeable, helpful people, who tend to stay with you, even after their part of the process is over. The stages of the buying process are clearly explained: no surprises, no gimmicks.

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    KB Home
    Response from KB Home

    We're glad to hear that your home-buying experience was positive, Michael! Thank you for sharing your feedback with us!

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPunctuality & SpeedStaff

    Reviewed Jan. 19, 2023

    The home-buying experience with KB was awesome till we started going to the house and looking over the quality of work being put into it as it was being built. We had an awesome experience with sales. They were very thorough and explained everything to us well. We weren't happy about the restrictions on bringing in our own lender at first but KB lenders were able to do better than the outside lender we were thinking of using. The design studio was sooo much fun and we had a great time picking everything out. Now for the construction... We kept up with the building process and visited the house often.

    Everything was looking good till framing. The quality of the wood used for framing was not good in some areas. We got pasted that and they fixed or replaced most of it. After that, we had issues with drywall, painting, concrete, deck, and plumbing. The drywall has so many patches all over the house that just look bad. The painting was awful as the house had tons of reddish colored splatter marks all over the house during the punch walk. They did fix this before moving in. The concrete front steps were damaged by the workers. They took out a big chunk of concrete with a bulldozer and never repaired or replaced it. The deck was damaged all the way around by the workers and was not repaired. The plumbing had to be moved in the kitchen so they had to cut a hole in the ceiling of the basement bedroom. The patch job they did there is awful.

    We also did not have hot water when we moved in. We had to call out DEMA plumbing and they found that they never installed a water regulator/mixer for the hot water to work properly. How did that get missed on multiple inspections? We also got the upgraded master bathroom and the bathtub is not useable as it has cracks and is all scratched up. Isn't this supposed to be a brand-new house? We had our first warranty walk-through and were told it would be a while before they could schedule anything due to being backlogged with other houses' warranty work. There are many other items I could list. Overall the quality of workmanship used to build the house was terrible. I DO NOT RECOMMEND USING KB Home TO BUILD A NEW HOME FOR YOU.

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    Verified purchase

    Reviewed Jan. 19, 2023

    The process with new builds has a reputation of being stressful. We felt the process with KB was easy truthful and non-stressful. We have friends that have used other builders and it�s been a nightmare.

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    KB Home
    Response from KB Home

    Thank you for sharing your positive experience with us here at KB Home! We're thrilled to hear that our team was able to make the process easy and non-stressful.

    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaffResolution

    Reviewed Jan. 19, 2023

    We would not recommend buying a KB home. The construction of the home, often dependent on the quality of the contractors doing the actual work, and the oversight by the KB construction staff, was sub-standard. The response from the KB team to get problems resolved was too slow. We closed on our new home almost two months ago (about 2 - 4 months later than promised), and many critical repairs have not yet been performed. There does not seem to be any urgency on KB's part to resolve the problems. It has been and still is a very upsetting and frustrating experience.

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    Verified purchase

    Reviewed Jan. 19, 2023

    Working with KB was great. The KB team set our expectations from the very start and always delivered on their commitments. The design center was instrumental in selecting the finishes and providing options in a no pressure setting.

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    KB Home
    Response from KB Home

    We're excited to hear that you had a great home-buying experience! Thank you so much for sharing your positive review for us here at KB Home.

    Verified purchase

    Reviewed Jan. 19, 2023

    KB Home offered a great layout and home for us. However the home was not delivered ready for us to live in it at closing and it has taken more than a month to address all of the items left incomplete or poorly done. This has not been a good home buying experience.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Jan. 19, 2023

    If you want to be included in a home-building process, KB is the place to go. We were never out of the loop. We knew everything that was going to happen and had happened. From sales to mortgage, to the builders, they are all amazing and make you feel part of the process!

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    KB Home
    Response from KB Home

    Thank you so much for sharing your positive experience with us! We're thrilled to hear that you had an enjoyable home-buying process.

    Verified purchase

    Reviewed Jan. 19, 2023

    Thank you KB for building such a beautiful home for my family and I. We were able to start our family holiday traditions this year in our new home thanks to you all! My family is comfortable and very thankful for everything and everyone!!

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    KB Home
    Response from KB Home

    We're so excited to hear that you and your family love your new home, Asia! Thank you so much for taking the time to share your positive experience with us.

    Verified purchase
    TechSales & MarketingStaff

    Reviewed Jan. 19, 2023

    This is our second KB home. We came back because we knew we'd receive outstanding service, which we did. From sales to studio to lending to construction, everyone was world class.. We are very happy with our home. Not many builders allow buyers to go through the studio anymore, so that was a key differentiator.

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    KB Home
    Response from KB Home

    We're glad to hear that you chose KB Home to build your second home, Chris! Thank you so much for taking the time to share your feedback with our team.

    Verified purchase

    Reviewed Jan. 19, 2023

    Don�t let little details let you become a mediocre builder, not painting the base for the water heater is one of those, or not painting under the windows frame, shame on you. The worst part is rushing a customer to close on a not perfectly completed home just to meet your fiscal year closing. Shame on you.

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    KB Home
    Response from KB Home

    We appreciate you taking the time to leave your feedback with our team, Jorge. Thank you for taking the time to share your concerns with us.

    Verified purchase
    Staff

    Reviewed Jan. 19, 2023

    KB Home and their great team were FAN-FREAKING-TASTIC!!! They made the purchasing process so easy and helped me understand what was happening every step of the way. This was the most seamless process I have ever experienced while purchasing a home. I have left the process extremally satisfied.

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    KB Home
    Response from KB Home

    Wow, thank you so much for sharing your positive KB Home experience with us! We're thrilled to hear that you had a fantastic journey working with our team.

    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedMaintenanceTransparencyHonesty & Transparency

    Reviewed Jan. 19, 2023

    If I could go back, I would have gone with any of the other builders. We have friends with a Century home and they have a nice quiet AC, ours is incredibly loud, their home looks nice and not sloppy like ours as well. KB left our home so messy that we found a mouse in it while it was being constructed (after drywall). I was called a liar by the superintendent for not answering his phone call. We were honestly afraid to even reach out to him for updates after that because he was so rude towards us. He also just didn't have most of our things from the blue tape inspection fixed and informed us that they were not going to. We moved in weeks after we were supposed to close and at that point, we couldn't wait any longer to move, so we just had to accept it. Also, one of the workers wrote their name in the master closet, we marked this during the blue tape inspection and then had to complain about it again after they removed the tape but did nothing to fix it.

    Our inspector pointed out a duct was torn, Stephen told me they fixed it, I had the inspector come back out and shocker - still not fixed. We were told after that that it got fixed, but we couldn't afford to have someone else come out to look again, so to this day we don't know if it ever got fixed. I cannot say enough how terrible of an experience we had with KB and I would absolutely never recommend that a friend or family member work with them.

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    Verified purchase
    Customer ServiceTechSales & MarketingStaffLoan Process

    Reviewed Jan. 19, 2023

    From contract signing to loan signing, we had a wonderful experience with KB Home. All staff were amazing and attentive. John in Sales, Bricio in Construction and Shelly in Loans answered all of our questions and offered excellent customer service.

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    KB Home
    Response from KB Home

    Thank you for sharing your experience with our team, Cindy! We're so excited to hear that you had a great experience purchasing your new home.

    Verified purchase
    Sales & MarketingStaff

    Reviewed Jan. 19, 2023

    The process was long and under the circumstances with the economy and supply chain issues is understandable. Just wish things would've been completed in a more timely manner and the end product was what was advertised.

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    KB Home
    Response from KB Home

    Thank you for taking the time to leave your review for our team, Marc. We appreciate your feedback and encourage you to continue working with our team to address any further concerns.

    Verified purchase
    PricePunctuality & SpeedMaintenanceRates

    Reviewed Jan. 19, 2023

    Generally speaking we are satisfied with the house and the price. We feel comfortable at move-in. There are some small defects before closing date and at the time of move-in but I believe that KB will do the repairs. It is much better if KB home Inspectors check everything thoroughly before the closing date. The time of delivery is a bit late but we sympathize with it.

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    KB Home
    Response from KB Home

    Thank you for sharing your KB Home experience with us! We appreciate your feedback and are glad to hear that you are satisfied with your home-buying journey.

    Verified purchase
    Sales & MarketingStaffCommunication

    Reviewed Jan. 16, 2023

    The overall experience was good. I know that there were delays in the closing caused by the supply chain and availability of crews. The sales staff was very good about keeping me informed and also about assisting in the interim between the closing on my old house and the CO date for my new house (i.e. I had to stay at a Marriott Suites for three weeks and my furniture had to be stored). Your sales staff was could not have been nicer!

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    KB Home
    Response from KB Home

    Thank you for sharing your positive experience with us here at KB Home, Scott! We're glad to hear that you were satisfied with your experience and we appreciate you sharing your feedback.

    Verified purchase
    Sales & MarketingStaff

    Reviewed Jan. 16, 2023

    I had a good experience with the sales and design team. Construction really made this a terrible experience for me. Construction manager did not seem to care about customer experience. The construction team made several mistakes in my home and he did not handle this on properly. The people who work on the home constantly left bottle/cans and leftover food in the walls and around the house during construction. My walls are already cracking and just after 3weeks of closing. I would not recommend a KBHome to my enemy. And once you close, don't expect the construction team to keep any promises they made to you before closing.

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    Verified purchase
    PriceStaffRatesValue

    Reviewed Jan. 16, 2023

    Overall I had a great experience buying this new construction home with KB Home. The people at KB were all top tier people and very knowledgeable about the process and demonstrated their expertise every step of the way. I truly am grateful for all the care that the team showed me. Likewise, the confidence that they conveyed provided me with a peace of mind that was invaluable. I felt I received the best value for my home, with the best people, for the best price. Thank you all again!

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    KB Home
    Response from KB Home

    We're glad to hear that you had a great experience working with KB Home, Ryan! Thank you for sharing your feedback with our team and we're happy to hear that you enjoyed the process.

    Verified purchase
    Sales & MarketingStaff

    Reviewed Jan. 16, 2023

    Understanding it was a different time when it comes to home building/purchasing. With pandemic after affects. But that should have affected more the home building time frame and not the workmanship of the home. Sales team, finance team and studio team were great in selling me the home. But construction could use a little assistance with the details in quality of home building. The fine tuning of the home.

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    KB Home
    Response from KB Home

    Thank you for leaving your feedback for our team, Jerry. We appreciate you taking the time to leave your thoughts in your review for us.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 16, 2023

    From the beginning, the KB team was very unresponsive and we had to follow up multiple times to get things answered. We experience multiple shifts in our moving date that were never properly explained. Once given an accurate closing date, it was relayed at the last minute which resulted in missing personal and professional commitments and unplanned expenses. If I was to ever build a new home, I would not use KB again or recommend it to others.

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    Verified purchase
    StaffLoan Process

    Reviewed Jan. 16, 2023

    The KB team overall has been amazing to work with. From start to finish we had a great experience working with knowledgeable and professional individuals from the construction side to the loan process.

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    KB Home
    Response from KB Home

    We're glad to hear that you had a wonderful experience working with our team here at KB Home! Thank you for taking the time to share your positive experience with us.

    Customer ServiceStaffLoan ProcessTransparency

    Reviewed Dec. 20, 2022

    Terrible overall experience with purchase. They made false promises that they did not honor, and mistakes were made but the company was more concerned about hoarding profits rather than making fair or ethical corrections. Loan officer did not follow up, provide any updates or give any requested information in a timely manner. I had to contact the loan officer and continue reaching out for basic information, I would definitely not recommend to anyone.

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    Customer ServiceCoveragePunctuality & SpeedMaintenanceResolution

    Reviewed Dec. 15, 2022

    I bought a brand new KB Home in 2020. Within 4 months in, the pipes exploded in the wall in the kitchen. The home is under a short 2 year warranty. They came and fixed all issues which I had to take 7 days off to just watch them come in and work. 2 years later, another pipe burst in the kitchen wall but in a different place. Hired a plumber to come fix the issue and they said that KB Homes hired a company called Victory Plumbing to do the work. The plumber stated that the clamp for the pex pipe was done incorrectly. Another plumbing error. As of right now, I had to go through the insurance company as the 2 year warranty barely expired (of course). It has been over a month and I have no first floor. Shotty work, Shotty workmanship, worst experience I ever had as a first time household buyer. I have pictures of the horror show I am dealing with if needed!

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    BillingLoan Process

    Reviewed Dec. 5, 2022

    Do not buy with KB Homes. After being denied for a loan with their mortgage company, I lost my deposit money. Even though that money is supposed to be part your house down payment if your loan falls thru, they will keep your money. This company is building houses on behalf of people's money. No one can anticipate life’s hardships, God forbids anything happens to you or your family before closing on the house, you can trust me KB homes will not be part of the solution. They will be part of your misery. STAY AWAY!!!! Don’t give them your money!!

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    Verified purchase
    Staff

    Reviewed Nov. 7, 2022

    My partner and I have been together for 13 years and recently just got married. As two young gay males, having recently moved from Hawaii, we couldn't help but be concerned with the quality of service we were going to be provided when given the chance to expand our future when taking that next step into purchasing our first home. From the moment of first interaction, the staff made us truly feel welcomed and went through the entire process without feeling any prejudice nor facade, but true aestheticism. In their professionalism, we could feel not only how much they cared for doing their job, but also the pride they felt in their product. This may have been just our very first home purchase, but we couldn't have asked for a better experience. Mahalo KB Homes for accepting us into your `ohana!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 2, 2022

    Excellent experience with all the KBHS staff, in particular Danyel and Todd, very attentive to my demands, always with a correct response, 100% satisfied with the entire process that they have given me.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 1, 2022

    The location is great and convenient, the house is very well laid out and creates a living space for family and entertainment. Labor and material issues seem to be driving poor quality and slow delivery in many areas. Customer service does their best to help service problems but it takes longer than expected. Community was laid out in an odd manner in my opinion.

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    Verified purchase
    Price

    Reviewed Oct. 31, 2022

    - Train people about cross department coordination and how not to rush customers for closing to meet targets without even bothering to know the accurate house readiness status.
    - Compensate Customers if they lost money due to KB Home's delays just like you charge customers for delayed closing after the house is ready.

    - Investigate this particular house transaction and people involved if there was a deliberate attempts to delay the delivery of house.

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    Verified purchase
    Sales & MarketingMaintenanceStaffResolution

    Reviewed Oct. 29, 2022

    WRONG kitchen countertop was installed and they kept insisting that is the one we selected. We took photos and it doesn't even match what was given to us. I understand there are variations in granite; however, I am also aware that the color is totally wrong. I have seen the correct color in other KB homes but they would not fix the issue so I am giving them 2. Warranty and construction team are great, but sales and design center need much improvement.

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    Verified purchase

    Reviewed Oct. 28, 2022

    Prior to getting my current home, I visited over 50 different home and I really liked the workmanship of KB. Be it the design, the quality of work or the engineering design, it is a very beautiful home that my family is very happy to live in this home.

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    Verified purchase
    Customer Service

    Reviewed Oct. 27, 2022

    We can not begin to express the frustration we have. We were asked to close before the house was done. As we did agree, we were promised that the items would be finished in the next few weeks. When pressed, there was no accountability or empathy for what happened, just excuses. We were offered no compensation for being delivered an incomplete home. For me, this is a complete lack of integrity. Unless this is resolved, or some type of compensation is offered, we will take further action. The responses of your current supervisor on site are unacceptable. We are now 2 months into the ownership and do not have a livable home. I would love to talk to someone live.

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    Verified purchase
    TechSales & MarketingPriceMaintenanceStaffLoan ProcessRates

    Reviewed Oct. 27, 2022

    The design studio is fantastic. There are so many options and the people are friendly. KB will do what they can to accommodate you. The quality/price ratio of the house depends on when you signed the sales contract. The earlier you sign the cheaper your house will be. There are people who are buying the same house I have for $100,000 more because of the time of signing. I cannot see this house being worth $100,000 more than it is. The quality of the house is less than expected. They rushed through our house, didn't check behind themselves, and made a lot of mistakes. We're still having to deal with some issues. Having said that, they are doing everything they can to fix these issues and they do try their hardest to keep their promises. The KBHS Home Loans was not the way to go. The Loan Originators were great, but our processors were a constant pain.

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    Verified purchase

    Reviewed Oct. 27, 2022

    Unfortunately, I have not moved in yet, but my interactions with your team has been seamless. This is the first brand new home I have ever purchased. The crew you have in place is supportive and gets things done. I love the house and anticipate all going well in the future.

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    Punctuality & Speed

    Reviewed Oct. 26, 2022

    It's never easy when buying home. I'm very thankful that we are 1st-time homeowners. Can't wait to do some personalized upgrades project as we transform this KB construction into our very own. Thank you Team KB!

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    Staff

    Reviewed Oct. 26, 2022

    Everyone from KB Homes from start to finish have been a pleasure to interact with. Friendly, respectful, knowledgeable and delivery of the home went as smoothly as possible. Buying your first home can be an emotional experience and we felt supported through the entire process.

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    Sales & MarketingStaffTransparency

    Reviewed Oct. 26, 2022

    I would like to thank everyone that helped us in the process of getting our new home, from start to finish. Everyone was so nice to us when we bought our first KB Home in 2017 that we had decided to sell it to move into a newer KB Home in 2022. So, this is our 2nd KB Home that we have owned. Everyone in the sales office, Liset **, was helpful in all the paperwork we needed to get done. The KB Home studio design team was great and very patient with all our design ideas. Dean and Cody kept us updated on all of our house progress. Cody was and continues to stop by and check on us to see if we need anything while he is in the area working on other houses. Thank you once again to all the KB Home Team for all the hard work and support that you all have provided.

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    Verified purchase

    Reviewed Oct. 26, 2022

    As a homeowner purchasing a brand new construction and have to go through all this trouble to get my house finish is just nonsense. I should be enjoying it not stress over it. It been 2 month. My patience has exhausted. I just want my house to be done. Is that too much to ask???

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    Staff

    Reviewed Oct. 26, 2022

    Quality of the work is not good. Please improve it. The workman doesn't care what they do. They just finish the job, doesn't if it is working or not. We don't have problem with their personality but not their work.

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    Punctuality & SpeedMaintenance

    Reviewed Oct. 26, 2022

    Overall the construction of our home is good, we felt that KB Home rushed us to close so that they could make their quarterly earnings. Presently we are still waiting for parts on certain things for the house. These issues are mostly of defective in nature and are from the manufacturer. Not from KB construction.

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    Staff

    Reviewed Oct. 26, 2022

    Very satisfied with the construction staff as previously stated! Greatly appreciate those guys and they have both taken great care of any concerns that we have had! They both have also gone above and beyond and words cannot express how much that means to my wife and I!

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    Maintenance

    Reviewed Oct. 26, 2022

    It has been two months and I still don't have my laundry. My hot water stopped working for two weeks, leaks from the bathroom and flooding because of installation negligence. I still don't have a home that I can leave at yet I'm paying mortgage.

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    Honesty & Transparency

    Reviewed Oct. 25, 2022

    I had read about some poor experience others have had with KB so I was a bit unsure going in. After completing the home-buying process, I honestly have only good things to say about everyone involved at KB Clover in Valencia, CA. I'm sure that results may vary at different locations and for different homebuyers, but everything has been smooth going here.

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    Sales & MarketingStaffFollow-Through

    Reviewed Oct. 25, 2022

    A small quaint community that from the sales office to construction professionals, made this an exciting experience. Knowledge of the area, city/county plans was so informative and made a difference in my purchase. For my concerns/questions, they were addressed and follow through on any changes.

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    StaffRatesTransparency

    Reviewed Oct. 25, 2022

    The process was incredibly easy and was obvious catered to first-time homebuyers as we never felt lost through the process. Mark and Lane both gave us consistent updates to make sure we were in the know as the home was being built. The resources from KBHS also helped us cut through the noise to make sure we knew exactly where our money was going and gave us options as interest rates began to rise.

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    Customer ServiceSales & MarketingStaff

    Reviewed Oct. 22, 2022

    My husband and I have purchased multiple homes from different builders. Hands down, KB Homes provided above and beyond excellent customer service. The entire process from sales, and financing to construction close, the process was easy and enjoyable.

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    CoveragePriceMaintenance

    Reviewed Oct. 21, 2022

    So, for almost a year I have been trying to get my floors fixed to no avail. The builders send crews who only repair bits and pieces without actually fixing our problem. You walk near the furniture and the tv on the stand moves back and forth (not tipping over), the dresser does the same... Instead of tearing up the floor and fixing the problem they claim that it's the furniture that we own that is causing the problem (too heavy and sits in between joists!)

    Their answers are crap, my brother in laws house does none of this at all but it wasn't built by KB either. They know they are wrong but come up with excuses as to why we are wrong. Don't buy one as we are stuck here for another year due to the fact if we sell in the 1st 2 years we will pay a capital gains tax. The warranty on the house isn't worth crap if you cannot get it fixed. It has taken 11 months to fix all other issues in the house. Check with a level to ensure your home is level on all floors (if you purchased a 2 story). We had leveling concrete poured by KB to level a corner of a room that you could feel was not straight. A short wall at the top of the stairs not square, answer to fix it is drywall mud instead of finding out the problem that makes it out of square.

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    Punctuality & Speed

    Reviewed Oct. 21, 2022

    Very frustrating experience with construction before and after closing. I just can't get dates and times organized in a timely manner. Warranty has been a disaster. The whole house flooded day 1 of being in, over a month later and it still isn't fixed.

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    CoverageTechSales & MarketingStaff

    Reviewed Oct. 21, 2022

    The purchase of my new KB Home was such a great experience from the day I signed the sales contract till now dealing with Chad **. I have nothing negative to say but sure a ton of positives from everyone that made my dream home happen! Thanks John, Jim, Wendy, Allison, & Chad for making my dream come true. You have a FANTASTIC STAFF!!!!

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    Honesty & Transparency

    Reviewed Oct. 21, 2022

    KB values more quantity over quality. Not the best experience with fixing/repairing issues before and after closing, not honest with a real timeline on when can things can get fixed, not the best experience in general....

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    Customer ServiceStaff

    Reviewed Oct. 21, 2022

    The personal attention and knowledge that KB Homes Staff provided during the homebuying process was exceptional. It made all the difference in the world for us. With the homebuying market being so unpredictable during the time of our purchase, KB staff made sure we were well informed of all our options and were available from beginning to end.

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    Customer ServicePriceLoan ProcessRates

    Reviewed Oct. 21, 2022

    In this market where every dollar counts as you start to build your dream home. Do not rely on KB homes to build a solid product, with the correct materials, with integrity to everything in their power to make the home match the price tag. Several issues along the day from using outside trim material as inside framing material, to moving in and having trash through out the house, a ladder, insulation spread out and over all cleanliness of the home was terrible. Still incomplete home and empty promises since day one.

    I have been in the business for over 15 years, decided to use KB homes as the lender and they promised they had it done all the way up to three hours before closing to call me and tell me they couldn't do that specific loan and now the interest rate has went up 1.75 and my monthly will be $500 more per month, and over the life of the loan 180k additional because of their mistake! I have every single text, and email as well. I could continue all day, however take my advice and run, choose a quality builder/lender in this market where every dollar is so crucial!!!!

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    Verified purchase

    Reviewed Oct. 20, 2022

    We bought KB Home because of the quality of product and work. This is our second KB Home and are excited to start anew. The location is great. We love the area, our kids' park as well as the dog park coming soon, close to shopping and not too far from the freeway or schools.

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    Sales & Marketing

    Reviewed Oct. 20, 2022

    I have purchased all 3 of my homes from KB Home through the years and have been impressed with the quality and customer support the company provides. KB, and the various sales folks and construction managers, have been a pleasure to work with. I trust KB Home to provide and deliver quality homes.

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    StaffBillingFollow-Through

    Reviewed Oct. 19, 2022

    The best experience I would have to say in working with KB Home is the people who helped me with the home buying. Without them, Bill, Eric, Laura, Sandra, Rick, CJ, I would have a lot of questions and unsatisfied feelings. They all reassured me and they followed through based on my needs. Thank you.

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    Verified purchase

    Reviewed Oct. 19, 2022

    I love my new house. It's beautiful with so many features and up-to-date technology. I wish there were more amenities like pools, gyms, etc in the community though (especially with $200 HOA every unit is paying...)

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    StaffTransparency

    Reviewed Oct. 19, 2022

    Amazing experience. For such an overwhelming process, KB Homes make it feel easy. I was allowed to pick out all the design features and made it feel like a custom home. After construction began, I was updated weekly on the status of the house and provided ample opportunities to come see the house during this process. Nothing like owning a new house, I love the confidence of having a warranty, the pristine condition, and the new home smell every time I walk in the door.

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    StaffResolution

    Reviewed Oct. 19, 2022

    It was a long process however it was to be expected the staff that I worked with did a great job even when there was some issues with the process. They made sure they address the issues and make it right.

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    Punctuality & SpeedStaff

    Reviewed Oct. 18, 2022

    My experience was very positive, I definitely got the "A Team" at KB Inspirada, everyone I worked with really cared that I was not only satisfied with the outcome, but that I was 100% delighted and gratified. Everyone was gracious with their time throughout the whole process, I would definitely recommend KB to anyone who asks!

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    Staff

    Reviewed Oct. 17, 2022

    I love our new home very much. I am grateful to all the KB employees that we had the pleasure to work with. Each person brought us answers, solutions, care and comfort in their respective ways. We also feel very lucky that our home was ready a bit sooner than we had anticipated. Thank you again for making our experience such a great one.

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    StaffHonesty & Transparency

    Reviewed Oct. 16, 2022

    The final result of our experience with the builder KB Homes leaves us happy and satisfied with the purchase. KB Homes and their team have been honest and respectful of the city rules about the building, and energy and water-saving policies. Our first Hurricane experience to become one of the most powerful storms in history was spent in our new house, which resisted without any damage to its structure and others. We can only highly recommend KB Homes to build your house.

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    Staff

    Reviewed Oct. 16, 2022

    This is my second home and I have to say that if I am to buy another home in my lifetime, or know any family looking for their dream home, there is only one builder for me. KB homes - And especially the team in the Citrus Heights community. (Mitchell Village). I have no more words to express how completely satisfying this experience was for me and my family. They made our dream come true. God has used this team to bless my family.

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    Punctuality & Speed

    Reviewed Oct. 16, 2022

    At the very beginning, we were so excited to have found KB Homes to build our forever home. After all the problems, delays and general lack of ** given by KB Homes at different stages of construction on our home, we were just so tired after having to wait for our home to be finished, at the end we were just vanilla happy to get our new home.

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    Punctuality & Speed

    Reviewed Oct. 16, 2022

    Since the beginning everyone was always communicative. Always had answers and knew what they were talking about. Construction took a little long to start due to materials, but once it kicked off it was real quick and satisfactory. Overall a great experience with KB Homes.

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    Verified purchase

    Reviewed Oct. 16, 2022

    Home is beautiful and well built. Love that I could personalize it and it's not a one fit all type of deal. They took almost a year to complete the project but some of that was due to material shortages.

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    Sales & MarketingStaff

    Reviewed Oct. 15, 2022

    This is our first time buying a home and KB made us feel safe throughout the process and continues to go above and beyond even after the closing date. From sales team to construction staff everyone has been overly kind, thoughtful, and helpful.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed Oct. 14, 2022

    We cannot say enough wonderful things about Amber ** and Chase **. As investor buyers, this is our third transaction with them both in a second KB Home community, and we literally followed Amber and Chase to Montalado! They are the kindest, most professional and hardworking sales reps at KB Home. We did run into an encounter with our mortgage lender closing their division, which required a change in lender a few weeks before closing. Both Amber and Chase were extremely courteous and helpful in facilitating a new appraisal order, and took on a completely white glove approach to work with our new lender to get everything in place for closing. Despite closing later than expected, they kept everyone fully informed, including KB management, escrow and lender, and worked as a team to get this done.

    We cannot thank Amber and Chase enough for their professionalism, but most importantly, the way they treated us as customers and their team work approach as well as a "can do" attitude. We will follow Amber and Chase at wherever they go next, and we're very grateful for having cultivated such a great working relationship with them both. They are truly the dream team, and more importantly, such a great reflection of KB Home's commitment to superior customer service that sets it apart from all the other builders here in the Valley.

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    Customer ServiceStaff

    Reviewed Oct. 12, 2022

    From day one when I walked inside of the office at Carter landing I felt a good vibe. Nancy helped me from day one and never stopped. She is absolutely amazing. My experience with everyone was amazing. Derek, was awesome!! As well and Deneen. When I tell you just the connection over the phone with them was great! They all kept me informed about everything every step of the way. Couldn't ask for any better service and support from everyone. Chris was awesome as well and Cody. I had a great! Team and and thank you all for everything?? Even at closing the staff was nice!

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    Staff

    Reviewed Oct. 11, 2022

    Considering the scale of the whole process we are very satisfied with our new home. KB has been very accessible and professional throughout the entire construction. A big thank you to all those involved.

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    Staff

    Reviewed Oct. 9, 2022

    My experience with KB Homes has been truly a blessing. I don't know if I would have received this type of professionalism with another builder. If you continue as you are now you are headed for great success and setting a standing in your industry. Thanks for making this experience wonderful.

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    Verified purchase

    Reviewed Oct. 7, 2022

    Overall not bad. It was a rough start but with the two men I described they made it a lot easier. It's very important to have people like that because what we say is they are the end all be all of the company.

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    Sales & MarketingLoan Process

    Reviewed Oct. 6, 2022

    Sales and loan process I would have to say that they were the easiest and the best experience I have had in the home buying process. Really impressed with the sales person JR **. Also impressed with the services that I received from Debra ** and Rosanna ** at KB Home Loans.

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    Customer ServiceStaffFollow-Through

    Reviewed Oct. 6, 2022

    After one month of closing, I am still hopeful that things will get completed and issues rectified. Issues in supply chain can be mitigated by having a good communication with your customer and a robust follow through. Leaving things for future is OK but do not expect a customer to keep reminding you. Quality control will help maintain customer confidence. There are new communities which are coming up in the vicinity. New prospective customers have options.

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    Staff

    Reviewed Oct. 6, 2022

    KB Home was a fantastic fit for us. As new homebuyers, we didn't completely understand the process but the team helped fill the gaps and helped us along the way. They have an amazing team here and the quality of their workmanship definitely shows. We are thrilled to be in a KB Home.

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    Staff

    Reviewed Oct. 6, 2022

    From start to finish, every step and person involved in my home buying process was friendly, knowledgeable and professional. Home buying can be stressful but it was such an easy process because I had a team to help me through.

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    Staff

    Reviewed Oct. 5, 2022

    KB has been an excellent partner for the past year. Every member of the staff that we interacted with has been incredibly friendly, professional, knowledgeable, and helpful. We couldn't recommend KB more and we are in love with our new home!

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    Punctuality & SpeedStaff

    Reviewed Oct. 2, 2022

    Excellent experience. This is the third time we have bought a new build and this has been the best experience. Everyone we have had contact with has been very attentive, answered all questions and quickly resolved any concerns we have had.

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    PriceRates

    Reviewed Oct. 2, 2022

    The value of the materials seems to be sub-standard in my opinion. It appears to be cheap material, that is new, but jacked up in price, with huge mark-ups and great profits to the builder. I expected much more for $295,000. They use very cheap labor, and cheap materials but charge the customer top dollar prices. Rot iron should not be cheap METAL! I should not see any paint on the floor, after 2 walk-thru inspections. Yet, I still do. It is even on the carpets.

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    Sales & MarketingMaintenanceStaff

    Reviewed Oct. 1, 2022

    From the sales staff (Kelly ** to the repair staff (Al), our experience has been an absolute disaster. Roger and Shelby were amazing but that is pretty much it. We just want a new home in the shape and condition I believe most would expect. However, that has not been our outcome. I hope this survey reaches the right hands so we can get the repairs done to our home that are needed.

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    Punctuality & SpeedStaff

    Reviewed Oct. 1, 2022

    We were so excited to build our first home. KB made it easy with an amazing team to walk us through each step of the way. The design options were absolutely incredible to make our home truly feel like our own. We can't wait to raise our children here and make memories that last a lifetime.

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    Staff

    Reviewed Oct. 1, 2022

    I wanted to express our appreciation for the excellent services that we received from the KB Home staff. We appreciate your professionalism, sensitivity to our needs, and your desire to give us the best for our dream home.

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    Punctuality & Speed

    Reviewed Oct. 1, 2022

    We are very satisfied with our KB home. The only thing that I would change is the option to have yard irrigation. We were advised that it was not available as an option. Other than that, everything went well. Closing was delayed but it was due to late appraisal and our planned vacation schedule conflicts.

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    TechSales & MarketingPriceStaffRates

    Reviewed Oct. 1, 2022

    We love our home. KB Home staffs are very informative and attentive. We just built a home during an odd time. We had a lot of frustration and both the sale and construction manager listen and assure us the home will be great when we get it. We just hope that KB Home can be more adaptive to this odd time and had better solution. We were not happy with the workmanship and quality of work for the price that we pay. We hope that the construction manager could visit the work site more often and comment about the vendor's work.

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    Staff

    Reviewed Sept. 28, 2022

    I am very happy with my home. Rita and Jimmy were great during the process. Kerlyn has been very helpful with all warranty issues. I am very disappointed with the no internet situation. I have been reaching out to Spectrum many many times and nothing is been done in almost a month, KB shouldn't say we are ready for internet installation if the community is not ready. I work from home and is very frustrating that Spectrum is not ready yet and nobody has internet in the whole community.

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    Sales & MarketingPunctuality & SpeedStaffTransparency

    Reviewed Sept. 28, 2022

    Really love the whole home buying process starting with weekly updates to Carolina from the Sales team. Always available to answer any questions and concerns. Along with Luis from the Customer Support Team to be really helpful and quick to get any issues fixed.

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    Customer ServiceSales & MarketingStaff

    Reviewed Sept. 28, 2022

    The process from start to finish was a lot easier than my first build with KB back in 2008. There was more communication from the mortgage, construction, and sales staff on this build. It was mainly the workmanship near the end of the build where it faltered slightly.

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    Customer ServiceSales & MarketingStaffLoan Process

    Reviewed Sept. 28, 2022

    The sales staff, loan officers, and construction team at KB were highly responsive and answered all questions in a timely manner. The design options provided allow you to make your home the way you want it and offer ample options. The sales process is thoroughly explained and the weekly progress calls are an added bonus to ensure you are always in the loop. Our home is beautiful and we couldn't be happier!

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    Staff

    Reviewed Sept. 27, 2022

    The people who pushed this survey to be completed and to receive a 10/10 were ironically the ones who did the least, and were not helpful. Closed end of July, and still having issues that have not been fixed today, end of September.

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    CoveragePunctuality & Speed

    Reviewed Sept. 27, 2022

    Our house was completed 3 months The later than scheduled and the quality of the workmanship is shameful. Our home was covered in paint splatter; fixtures were falling off; leaks; creaking doors; holes in the grout; and unevenly cut tiles. They took no pride in the work and seemed to go with the lowest bidding subcontractors and cheapest material. Really embarrassing. Thoroughly disappointed! I recommend you consider another builder.

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    Staff

    Reviewed Sept. 27, 2022

    My experience with KB was easy and effortless as a first time home buyer. I trusted the staff at KB and they helped me with every step along the way. They communicated with me frequently even after I moved into the house to check to make sure everything was done correctly. Thank you very much.

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    Sales & MarketingStaff

    Reviewed Sept. 27, 2022

    Knowledgeable and professional staff from sales, design, construction, lending, and warranty. I couldn't be happier with my purchase. And will definitely recommend KB Home to friends and family. Will definitely buy again for future homes from KB Home.

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    Customer ServiceSales & Marketing

    Reviewed Sept. 26, 2022

    Exceptionally well built home. Had a very good experience with the Sales team, Customer service team, and KBHS Mortgage team. Had some hiccups at building with a singular individual, but an individual in customer service went above and beyond to make up for his shortcomings. Very happy with the outcome, and pleased to be living in a KB Home.

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    CoveragePriceStaff

    Reviewed Sept. 26, 2022

    The staff was pleasant and nice from start to finish. Inferior workmanship though. Constantly blaming Covid/economy for supply chain issues and worker shortages gets old after hearing for a year or longer. It should have been a warning sign. Now we have to hopefully fix as many issues as possible and get on with living in our new home. Felt overpriced for what we got.

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    Staff

    Reviewed Sept. 26, 2022

    The KB experience was great from start to finish, including the construction options available, the timeline, the construction quality, and the knowledge and friendliness of the staff. If we had to do it again, we would 100% go through KB Home again. We love our new house and have a continued ongoing great relationship with the builder. Even after closing, they continue to be responsive and helpful!

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    Verified purchase

    Reviewed Sept. 26, 2022

    When we considered building we read KB's reviews and were impressed. We never expected a flawless process but it came as close to flawless as one could expect in building a house and lived up to the reviews.

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    Customer ServiceBilling

    Reviewed Sept. 24, 2022

    My recent experience with KBH will hold me to tell others to buy, not only my joy and happiness to a new house have been stolen by the way many of the people, from Lenders to superintendents, made me feel/treated. I cannot believe KBH did not have a Quality assurance person to view the property before owner has walk and me finding the awful situations that have experienced! I was ready to walk away of this property but knowing I was losing financially already made me keep it. I am still losing accommodating all subcontractors during my working hours, while I am losing part of my salary (which is money to make a payment). During Covid having the superintendent using his saliva to clean spots, floors stains, etc. LV_care has a list of emails with PPT/digitals and letters.

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    Transparency

    Reviewed Sept. 24, 2022

    The thoughtfulness that goes into building these homes is what surprised me the most. All the features and access points, the walk-throughs so you can see what is where before the walls go up were all good to know about and I definitely appreciated both Josh & Erik keeping me in the loop and updating me every step of the way. They answered all my questions and eased any worries I had.

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    StaffTransparency

    Reviewed Sept. 23, 2022

    KB employs professional individuals that go above and beyond to ensure you are getting a product that meets your budget, that you're happy with, and that you look forward to getting home to at the end of the day. I never had a question go unanswered. I never felt neglected through the home buying or the home building process. I was informed, received regular updates, and they were proactive in getting my moved in when the home was finished. Something not up to par? Let your team know. YOUR satisfaction is THEIR priority.

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    TechStaff

    Reviewed Sept. 23, 2022

    KB homes very nice and good builder and they whatever they said and KB home staff is very nice whoever worked for my home. Finally we love KB Homes and we have recommended our family also and they signed the contract with in a week! We are very happy for that! Once again Thank you everyone whoever worked for my home.

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    Verified purchase

    Reviewed Sept. 22, 2022

    KB Home has surpassed our expectations. You guys are great! Everything was done on time and what was promised was delivered on time. My family and I are very happy with our home. We appreciate the aftercare after taking possession of the home. Thank you KB Home!

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    PriceRates

    Reviewed Sept. 22, 2022

    We chose KB home by ourselves, therefore we get what we are given. However, I have to admit: with the price we paid, and the location we got, this house at Retreat Stonebriar community is still a good buy consider it achieved our goal!

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    PriceStaffRates

    Reviewed Sept. 22, 2022

    Overall very happy with my home. The prices are fair and KB employees are in general very knowledgeable and kind. Any issues I've had I feel are out of the control of the employees and likely an issue at a larger scale with rushed home building.

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    TechPunctuality & SpeedStaff

    Reviewed Sept. 21, 2022

    My home buying experience with KB Home was unforgettable. The staff was very professional and very knowledgeable. The buying process was a walk in the park for being a first time home buyer they really took care of me and made the process a walk in the park. My home came out beautiful. I wouldn't change a thing. Kb takes care of their customers! The building process was quick and on time. Even with covid causing material shortages they managed to have my home ready before closing!

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    Maintenance

    Reviewed Sept. 21, 2022

    Probably the most unnecessary thing I've ever done with the most debt I've ever acquired. I would not recommend KB Home unless someone is certain of their processes and okay with them. I am not okay with the way things were handled at the end. Now when I ask for something to be fixed I feel as though I am disturbing the ones who didn't do the work right in the first place. This was just a crappy experience and stole the joy from becoming a first time home buyer.

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    Staff

    Reviewed Sept. 21, 2022

    The overall experience of buying a KB home is a blessing. I've shown many of your existing homes as a realtor and they always seem to be of good quality and craftsmanship; and now having our own -- I can see why people would always ask "do you have any KB homes we can see"? The product and service from the KB staff has been excellent! Thank you for taking my family on a great journey.

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    Verified purchase

    Reviewed Sept. 21, 2022

    I'm disappointed with KB. I chose to build a new house to avoid having problems and you guys gave me the house with a lot of repairs to be done. Nobody is perfect, but you should dedicate yourself more before handing over the keys to customers to avoid these disappointments. Hope all issues are resolved as soon as possible.

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    Sales & MarketingStaffTransparency

    Reviewed Sept. 21, 2022

    Painless process and I love my new home. We didn't live very close to the property during construction so our sales rep would send us weekly progress updates. We worked with KB for all documents and finances which kept everything streamlined and simple. Our house is beautiful and we are so happy to own our first home.

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    Verified purchase

    Reviewed Sept. 21, 2022

    This is a home builder whose entire team is all about making the homeowner happy. If it's within their power to make it happen for you, they will do it with joy. You end up with a wonderful home and a great experience!

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    Verified purchase
    Staff

    Reviewed Sept. 21, 2022

    KB Home has made our experience in buying a home an excellent experience from the moment we walked in and even after. We had the best team and we have much gratitude to all! Thank you for making us feel valued.

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    Verified purchase

    Reviewed Sept. 21, 2022

    I never had an opportunity to meet anyone from KB Home in person other than Paul, and that was at the walk through. I find it for someone who moved from out of state KB should make it their business to meet new homebuyers face to face by some means if not in person. Face-time, Zoom WhatsApp etc.

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    Verified purchase
    Staff

    Reviewed Sept. 20, 2022

    Building a KB home in Tucson AZ was a great experience. The staff listened to my concerns and always took care of any concerns I had. The quality of this home is far more than I expected and I am so far loving my home.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 20, 2022

    I looked at a few different builders around Riverside and although the other builders had some nice homes, none of them really grabbed my attention like KB Home did. I love my new home. People who have come to visit have mentioned how beautiful it is and said they feel like they are in a 5 star vacation home. KB home did an amazing job from their customer service down to the materials they used. If anyone I know is looking for a home, I will be pointing them in the direction of KB Home.

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    Verified purchase
    Staff

    Reviewed Sept. 20, 2022

    My husband and I couldn't have had a better experience buying a KB Home. Everyone from the agents to the in house lender to the superintendent was just amazing. We will definitely recommend KB.

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    Verified purchase

    Reviewed Sept. 20, 2022

    The overall experience of building a brand new home with KB Home exceeded my expectations. Everyone was been nice since day 1. They took the stress out of the process and made it a good experience. If I had to do it again, I would choose KB Home once more.

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    Verified purchase
    Customer Service

    Reviewed Sept. 20, 2022

    KB Home in San Antonio has treated us well. I appreciate the warranty requests process. They ensured that we were happy and satisfied with the end product. Would definitely recommend. Our house is by no means perfect, but that is really just the state of the market in 2022.

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    Verified purchase
    Customer ServiceHonesty & Transparency

    Reviewed Sept. 20, 2022

    Construction was horrible on our house. We were told 2 days before closing that our house would not be done for another month, and then we had to find places to live. We were supposed to close another day, and we were told in less than 24 hours that we would not be closing for another week. This forced us to move back to another hotel. Communication was horrible with construction, and we were lied to multiple times regarding timelines and construction being done on the house.

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    Verified purchase
    Staff

    Reviewed Sept. 19, 2022

    My experience as a first time home buyer with KB Home was great. Can't believe the great individuals they have when I was going thru the process. I felt good talking to people I did not know. I knew They care without knowing me. Thank you kb home!

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    Verified purchase
    Customer ServiceSales & MarketingPriceStaffRatesValue

    Reviewed Sept. 18, 2022

    The Sales Staff, specifically David ** was very helpful in showing us homes in our interest range, pointing out various features of each model, explaining how features worked, and then allowing us to make our decision without pressure. From the viewing of homes available, providing earnest money to closing on the home and after, the sales staff, Customer Service Staff and Construction Staff all were professional, helpful, and responsive to our questions and requests. As I stated earlier in this survey buying from KB Homes was the most stress free and enjoyable home buying experience we have ever had and we have purchased six homes previously. In summary, the quality of KB Homes, the professionalism and responsiveness of KB Homes' staffs, and the a very fair purchase price makes KB Homes, in my opinion, the best value on the market today. I highly recommend KB Homes to anyone in the market for a new home.

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    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed Sept. 18, 2022

    We bought a spec home through KB as our first home purchase. We were very impressed with the sales, mortgage lender and construction staff throughout the process. The communication from everyone on the KB team keeps you informed and excited beyond your closing date. We love our new home and are extremely satisfied with the quality of materials used. We also look forward to reaping the benefits of the energy and water saving technologies included in our KB home. Would recommend KB to any close friend or family.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 18, 2022

    I had a very good experience, I know nothing can be perfect first time, the minor issue we had was taking care very quickly, Jodie ** was Awesome. And Leonardo ** need more supervisor like him that cares and it shows very great people. Happy overall experience.

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    Verified purchase
    Staff

    Reviewed Sept. 18, 2022

    This process was just what we needed to make our life changes for a better future and stability for my family. This process helped connect us to our home, community, and each other. I highly recommend a KB Home to anyone looking for a new home.

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    Verified purchase
    Staff

    Reviewed Sept. 18, 2022

    I have bought two homes from KB Homes. The value KB Homes offers exceeds my expectations. Their staff are always responsive to questions. The quality of build is also satisfying in terms of both the design style and construction quality. More importantly KB Homes has a vision in selecting the locations for their home construction. The two homes I bought from them both have great locations.

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    Verified purchase
    Staff

    Reviewed Sept. 18, 2022

    The entire process is well scripted, planned, and executed. The workload of such a massive undertaking is well organized, so you always feel like you have the right resource at the right time if any questions or concerns arise. The team is great at setting expectations and delivering on their promises.

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    Verified purchase
    BillingTimeliness

    Reviewed Sept. 18, 2022

    Our overall experience with KB Home has been exceptional! From the day we came to look at the model home when we were just shopping around for houses we absolutely fell in love with the KB homes. Each community was so unique and beautiful that it was hard to choose which one we wanted! But after going through all of the model homes in this area we had to have the one we chose! We fell in love and put our down payment that same day!

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    Verified purchase
    Customer ServicePriceRefunds & PayoutsStaffRates

    Reviewed Sept. 18, 2022

    Fantastic job. This is our first house and we couldn't have asked for a better experience. With the market volatility and home demand skyrocketing, it was comforting knowing we had what we wanted and what we were paying for without another bidder driving up the price.

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    Verified purchase

    Reviewed Sept. 18, 2022

    From the very beginning, purchasing a KB home was very specifically detailed to me. From the lottery drawing to picking available houses to financing and escrow - great first time home buying experience.

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    Verified purchase
    TransparencyHonesty & Transparency

    Reviewed Sept. 18, 2022

    Building with KB homes was overall a very smooth and easy process. Everyone was upfront and honest about everything that was currently going on. There was a couple delays in closing but KB remained transparent through everything and kept us updated.

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    Verified purchase
    Sales & Marketing

    Reviewed Sept. 18, 2022

    Building a home with KB was an absolute pleasure. The sales process, design center experience and construction phase were all handled in a very well orchestrated fashion. Very pleased with the end result and the attentiveness post closing. I would absolutely recommend KB homes to friends and family.

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    Verified purchase
    Staff

    Reviewed Sept. 18, 2022

    KB Home really care about customer satisfaction and public opinion upon them!!! All employees who work with customers delivering high level of support! But they are cannot influence the builders who builds haphazardly without the expected quality of the work performed.

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    Verified purchase
    CoverageSales & MarketingStaffLoan Process

    Reviewed Sept. 18, 2022

    I was taken cared of by the sales and the loan team. I was extremely nervous at first but with time and advice I got comfortable. I didn't have the greatest credit in the world so naturally I didn't think they were going to close but I fixed my credit and it took 1 1/2 years to align to their requirements but I finally did it. Just trust the loan process. I am so grateful to the loan staff, studio, sales, and construction folks. Thanks you so much for the opportunity!

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    Verified purchase
    Sales & MarketingMaintenanceStaff

    Reviewed Sept. 16, 2022

    Buying the house was easy, getting it fixed not as easy. Sales consultant handled all the paperwork and was responsive on any questions or status. Closing date kept getting pushed farther out but that is to be expected. Items discussed during walk in inspection were not resolved by move in date. No contact was made until a month after move in. Warranty service issues are currently being resolved. Overall build quality is good, just some small things that need to be fixed.

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    Verified purchase
    StaffTransparency

    Reviewed Sept. 16, 2022

    We had a great experience in purchasing our home. The team was constantly sending us updates on the home every week throughout the process. The team continued to be there and helped with any questions and issues we had after we moved in.

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    KB Home Company Information

    Company Name:
    KB Home
    Company Type:
    Public
    Ticker Symbol:
    KBH
    Year Founded:
    1957
    Address:
    10990 Wilshire Blvd.
    City:
    Los Angeles
    State/Province:
    CA
    Postal Code:
    90024
    Country:
    United States
    Website:
    www.kbhome.com