Jenn-Air Reviews

I have called Jenn-Air many many times before the warranty ran out, place where the appliances were purchase (now they went out of business under new owner ship) I was told by Jenifer the person we purchase appliances from said she cannot give me a new wall oven, and the service man (Albert) over and over again about the same problem. I thought when you have a problem from day one and it's there problem (Jennair) would get it fixed. All I want it fixed or a new wall oven. I had Sears product for 45 years and we had a problem it was fixed on the first time out.

Loss of food and a piece of junk refrigerator - $2200

No problems having them come out six times in two years to have it fixed under the regular warranty and then the extended warranty I had bought. Now that the warranty expired last month I called them out again. $135.00 just to come out, plus labor and parts. I know this will be a reoccuring problem with my stove. I can't afford to pay for the same type of repair every 4-6 months with no garantees that it will ever end. I'm so frustrated I could scream!!!!

The next day, 3/3/06, 1st time cooktop was used since repaired, I smelled a very strong smoke odor. Called service dept. and they said it was probably just the new motor and smell would go away after 2 days. If not, call and they would have someone look at it. That same evening, I was using the cooktop, and the odor was even stronger. A few minutes later smoke began to roll out of the drawer directly under the cooktop. We opend the drawer, saw flames, and immediately hit the off button on the control panel. The flame went out, but we could not tell what damage had occurred inside the unit. No damage occurred to drawer because we opened it just in time.

Service tech came out on 3/6. Took out cooling fan motor, showed me where it had actually burned. He also wrote on the invoice repair that, new cooling fan motor burned up, all wiring looks good, no visable signs of bad wires. Naturally, I complained and was referred to the Maytag corporate office. I requested a new unit based on the fact that I didn't think the unit was safe and that we starting having problems with it after only 1 month. They claimed the technician told them that 2 wires needed replaced due to damage and that there was not a fire.

Both my husband and I saw flames, not a "spark" which corporate kept trying to claim. The technician also could not tell me what had happened. He said he was not familiar with these fan motors because up until a year ago, the cooktops never had a coolant fan motor in them. It was something new. I feel like the service dept. and maytag have some kind of agreement going on to cover themselves so they don't have to replace a bad appliance. It was obvious that I was being lied to. Needless to say, they refused to give me a new cooktop, and a 3rd fan motor will be installed soon. I am not at all satisfied with this, but what else can I do.

Ran to cellar and turned off circuit breaker. Fire self-extinguished. Opened top of range and found yellow wire attached to rear bottom oven door lock switch charred and its switch connector had melted out of the switch. Insulators above and below the switch had also been damaged by the heat. Schematic indicates switch as Relay R-1. Found description of same problem at www.consumeraffairs.com/homeowners/jennaire (5/20/03) and report states that Jenn-Air had changed design of (replacement) part. Asked Jenn-Air (Maytag) customer service if part was changed and got no answer. Approximate cost of parts: $15 from online parts supplier. Estimate for repair >$200.

The repair man said I was luck that we didn't blow up our house. After that it's been compltely downhill. Jenn air has tried repeatly to fix the oven and it still doesn't work. Like I said before I don't cook so I always find out it's not working when I need it most -- holidays & parties. They have changed every part in the oven at least once. When I called in Dec the girl in the customer service asked that we let them try to fix it one more time and if they can't they would replace the range, so I gave them a chance.

In Jan they replaced the only original part left on the range and guess what -- it still doesn't work. We went on vacation for 2 weeks in Feb. Came home and a few days later the thing stared beeping. I called Maytag-Home Depot dept and spoke to a man that basically said too bad and maybe after they fix it another 6-12 times thay might replace it. He said he was a supervisor and they are not in the business of giving people new appliances and I should have bought the extended waranty and then they would have replaced it.

Needless to say I was furious and hung up. Well we woke up yesterday to a house filled with gas. The oven is trying to turn itself on but it never lights. Thank God I noticed right away, opened up the windows & my husband shut off the gas & the electric. My mother & father live with me and both of them smoke. I have 3 babies. If they would have gone near my kitchen mY whole family would be gone

Three weeks ago after nearly a month in trying to get someone out under the wonderful warranty, someone showed up and confirmed the clock mechanism was faulty and needed to be replaced. It's now another 2 1/2 weeks waiting for the part and no one has showed up. When I complained to Maytag Dependability Service they said I would have to make another appointment and basically go the end of the line and wait my turn for another repairman to install the unit (apparently they have one guy who serves Oregon, Washington and Idaho, and he has a hard time getting over to Seattle when it snows in the Cascades!

I'll let you all know if this clock mechanism ($197 part) gets fixed this time or not. I would warn anybody considering buying a new GE, Bosch, or Jenn-Air applicance to think twice since they are serviced by the same company, Maytag Undependability Service, headquartered somewhere in Illinois. These people, apparently care about nothing in terms of prompt customer service (worse than Sears!) and will leave you hanging for months. Might be better to go out for Thanksgiving and Christmas dinner than gambling your range will work when you need it.

Thoroughly disgusted with the service and because of it would never recommend Jenn-Air to anybody. If this company cared about their warranty they would do something about it but obviously, if they can wear you down they probably think you'll pay to have their cheezy products repaired by a local service guy.

I purchased a dishwasher, gas stove top, and a double wall oven. The doors on the wall oven have now fallen off, twice. I called Maytag and had to talk to a supervisor before they would pay for parts and labor since my warranty was out for several months.

The oven door fell off once again in my husbands hand last Thursday night, only 6 months after it was replaced. I called again and told my story to nine (9) people of whom, none apologized for what happened. I explain over and over that I should not have to pay parts and labor for a "design flaw" on their oven that makes it unsafe to use.

The counter top is gas and it takes forever to cook something as the downward draft fan takes most of the heat away. It is impossible to simmer anything as it blows out the gas at low heat. The oven, which is electric, has cold spots when not used on convection bake. It does not regulate to the proper temperature. We always have to use an oven thermator.

We've had a service nam here twice, once to regulate the grill and once to try to regulate the burners. The burners still do not work well. We had an all electric Jenn-Aire in the 80's and loved it.

The Maytag washer and dryer was in a class action recall.

The Jenn-Air gas cook top never worked right, even after many service calls, the wall ovens have been repaired several times.

I have replaced the cook top with a Wolf (excellent) the washer and dryer with Whirlpool, and now the ovens with Wolf.

The carrousel on the microwave has quit turning and makes a noise (Jan 2006). Again no help from Jenn-Air. I would definitely not recommend Jenn-Air Appliances to anyone. Jenn-Air is overpriced and quality is poor. Products only seem to last 3-4 years. Spend your money on some other brand that will last.

This morning, I called to see what happened and was 1) blatantly lied to that someone came yesterday but no one answered the door and 2) was told that it would be a week before they could get someone out to look at our 'fridge. This does not sit well with me, since my experience is that when their repairmen show up, they never have the part that's needed, and it takes approximately two weeks for them to receive it and reschedule you to install it. In all, we spent more than $10,000 on our appliances (including a Fisher/Paykel dishwasher, which works fabulously) and have been nothing but disappointed and discouraged by their performance.

My husband is a builder and has pledged never to buy another appliance from any of the Maytag/Jenn-Air/Amana and related companies ever again.

Ruined a $4000 Jenn Gas Range, damaged hardwood floor (new renovation) and rugs in the house.

The glass in the lower oven door had slipped down inside the door and had to be repaired before they were really even installed.

We then noticed that the lower oven fan is much louder than the upper oven fan.

We made several calls to Maytag because it is a rather annoying sound. We were told by several people at Maytag that this wasn't normal but that they were not repair people and they could only replace the ovens if the repair people said that it was abnormal. The repair folks have been 2-3 times replacing the fan but say that the noise is normal.

I called Maytag back, spoke with someone in charge. They said that the bottom oven should not be louder than the top oven, but that they can only replace if the service engineers say it is abnormal, so we are out of luck.

Found multiple problems with details; oven door rubs on lower storage door, scratching finish on lower door. Oven door spring on right side rubs on side body panel when opening making a grating sound. Spring on right clicks when oven door is closed. One burner knob very hard to turn. One screw stripped on back of stove.

For $1500.00 I expected attention to detail.

Have to wait another week for repair, complained to Maytag. No effort made by Maytag to make repair any sooner. Maytag did offer to refund 50% of labor cost-big deal. The hassle of missing work, getting aggravated, paying for replacement of defective part twice is not worth it. Maytag and Jenn-Air have lost another customer

The cooktop was the next breakdown, but because I could not get to the serial and model numbers, which are placed below the cooktop and the farthest away from any opening underneath, Jenn-Air refused to send factory service. Another company advertized in the Yellow Pages that they were Maytag "factory authorized" repairers, so I called them. They sent for a new igniter, but that was defective, and they could not fix the cooktop.

I even wrote to the president of the company. The first response was that the repairman was not factory authorized. Then someone from his office contacted me and said that the company would replace the defective cooktop. When I did not hear anything more from them in several weeks, I called and was told that the person had left and had left no such order behind. They said to go back through their service department.

The next thing to break down was my Maytag refrigerator (they make Jenn-Air) and that cost $200.00 to repair. The refrigerator was less than four years old. I'm still trying to have the cooktop repaired, and as I write the repairman has not kept his appointment, which was supposed to be sometime between 7:00am to 6:00pm today! I tell everyone I know not to buy Jenn-Air or Maytag products. My experience has been a nightmare.

Now the dishwasher is making a horrible grinding noise, it sounds like the motor is falling apart so that is also going to have to be repaired. Fortunately the double ovens, microwave and cooktop are working well, however I'm having my doubts that it will stay that way. At this point I wouldn't recommend Jennaire to anyone.

We've been living without a refrigerator since Christmas. I've had to take off work three times for the repairman.

We have had it since September '03! Then Jenn Aire sent their Maytag person who said he had the same thing and it was a piece of junk but that's that.