Jenn-Air Reviews

I eventually got on the computer with the Tech people at Jenn-Air and this person does not seem to understand what I'm trying to tell them is wrong. At first they understand that the burners do not work. Then I try to explain to them that the oven doesn't work. They asked me if I could go into detail. I'm not sure what more detail they need. I told them that the controls for the oven do nothing. That the burners don't heat up at all. They asked, "What do you mean don't work? Do they overcook the food, undercook the food or burn food?" I said, "They do nothing." Any ways about twenty minutes later, this person still can't figure out why I'm talking about my oven not working.

This person would only give me these nice neat answers that Jenn-Air had pre-written. Or they would give me phone numbers to call. They just wanted me off the line with them. Jenn-Air has horrible customer service and they have no knowledge of their product. They won't even admit when something is a lemon. All in all, I don't understand why Jenn-Air won't take the cooktop back. It just seems more economical than to keep covering the $1400 to constantly fix my cooktop. They also subcontract. They don't have their own employees.

I am single and I only cook maybe once every two weeks. The oven has had very little use and looks almost new. I see many people have had the same problem with control panels and sensors. I would never purchase a Jenn Air product again. Can you say lemon.

A telephone book was placed on cooktop while person leaned on control knob and burned the phone book. A guest to my house put her purse on the cooktop and accidently pressed a control knob which caused the heating element to burn her purse.

I am beyond angry - I am actually frightened that we will not get a comparable refrigerator, which I assume we are entitled too. And if so, how much longer will we have to wait?

If you want ice you have to beat it off of the ice maker prongs everyday. Also. I have to use a blow dryer to un freeze the huge blocks of ice that form. AND, several times a week I have to mop up water off of my hardwood floors because water pours out of the ice maker door. I highly advise against buying Jenn-Air appliances.

However, I had to pay him $70 for his time, even though he already knew the problem before showing up. Anyway, he scheduled an appointment for the following Saturday 8-5. The day of the 2nd appointment I received a call at 10am from Jenn-Air letting me know that the part is on backorder and that I would have to schedule another appointment for Aug 5th(again 8-5).

Today is August 18th and Jenn Air still does not have the part. My oven, vent, timer, an all options related to my stove are controlled by the keyboard/computerized panel. We have gone almost a month without an oven. Jenn Air does not have the parts that are under warranty so that the repairman can fix the problem.

Jen Air was aware of this problem on July 24th. We still do not have an operable oven and cooking options are limited. I have not been able to prepare foods that were purchased to bake in oven. We have spent several hours waiting for repairmen that cancel on us as well as time spent chasing parts.

The burners were adjusted several times and still cannot be used on low(flame goes out)cannot use grill and burners at same time as fan is on when grill is on pulls flame over or out.This suppose to be stainless steel however it is rusted which started 3 months after purchase of course that is not covered under warranty Knobs are cheap plastic and crack, top of range does not fit tight so must be very careful when cleaning and how much gunk gets under there Lord only knows.

After paying over $400.00 to a certified repair man to fix a year passed and the same problem of it either would not stop dispensing ice or the inside freezer door frexing up not allowing ice to come out. To this date all of the shelves have collapsed due to poor plasic supports on inside of fridge breaking. Repair man said these could not be replaced. 2 out of 3 crisper draws have fallen apart. Very very poor quality appliance. What a ripp-off!

Circuit bourd on Ice dispenser fried causing the ice door to stay open resulting in the control panel to melt and catch on fire. Thank god we were home when this happened.

This is an annoyance that I see other consumers are complaining about, yet Jenn Air will not make a burner stand that is closer to the pot so it will boil!

2) When the grill is on high, it takes about 1/2 hour to get it heated up and twice as long to cook anything. The flame is not close enough to the grill or griddle to heat it. 3) When the grill is on the fan is also automatically on. The fan literaly sucks the flame from the burners on the right side into the fan. It is almost impossible to get a pot of water to boil when the fan is on is on. The only way to turn it off is to unplug it.

Because the cooktop is working properly I can't get a replacement. And for $1200 I am not about to get a new one. But when I do have to replace it, I will not get a jenn aire product.

The first thing to got out was the washer, the board shorted out. That was almost $300 to fix and it wasn't barely a year old. Then the dryer wouldn't blow the lent out correctly, it would fall and gather these big lumps in the bottom of the dryer vent. As a customer curtiousy they sent this half moon shaped brush to get the lent out with, what a pain. The dryer was around two when that happened. Then the duel fuel stove decided to get in on the action and the blower fan motor wasn't the right one for our stove so we had to get another one. Just out of warranty, the convection fan quits and costs us about $400 to fix. There was a recall of the washing machine board several years later and they had to reimburse us. Then the recall on the dishwasher dispenser, which I don't use, was replaced.

But the BIG major thing that has hurt us the most is what we just went through with our refrig/freezer. On March 28,2008 around midnight my husband heard water pouring in the kitchen. He first thought I was in there but I was asleep. He went to investigate and found the water dispenser pouring water all over the kitchen and dinning room floors. We had to uplug the whole thing. He had to order a fountain kit, board, switch board, and dispenser bracket. Which put us a week of waiting and $301.99 of expense. Anyway, he got that fixed but it kept leaking water and the ice dipenser froze up into a block of ice. He came back a week later and noticed that when the whole board had shorted out, it had gotten hot enough to melt the dispenser housing. He gave me a grim look and said it would take three weeks to come in. Because of his hectic schedule it took about six weeks and another $183.13 in addition.

I tried emailing Jenn Air and all they would offer is an appology which made me angry. I knew that the warranty was out but it seems awful suspicious that these things last until the warranty then go. All I had requested in the email was for a recall and a reimbusement of my money. I sincerely feel they should be doing something about these problems. I got a call from a very rude and snotty lady. She said all she could offer was it being documented. I hung up on her.

Not only were we without a freezer for nearly two months, I lost all my fresh frozen veggies and I had just purchased groceries the day it happened and I lost that too, my kitchen floor was flooded but survived, but my all wood dinnind floor didn't fair so well, we now have faded spots were the water went, and we want our $485.12 back. I think there should be a lawsuit and major recall on this defect. It could have caused a fire and we could have fallen in all that water.

Also all of the krobs have broken becaue the interior of the knob is a flimsy piece of plastic, It is so bad that JennAire has sent be 2 spare knobs to keep just in case they break again! One of the top burners has broken at least 3 times and is currently not working again! We again awaiting a repairman to come but .as usual,the parts have not yet come in.All of this and the range was just 1 year old in March 2008. I will never but Jenn Aire again!

Unable to use all 4 burners for long stretches of time and unable to use the broiler most of this year.

Water damage in kitchen and basement.

After the third day I checked the status and discovered that there was a problem with the order and they would send another one and I should expect it in a couple of days. I talked to many reps but someone in escalation apologized for the problems but he wasn't authorized to compensate me for my tim. He stated that 90% of these repairs go like clockwork which makes me wonder what he considers the other 10% like myself.

Upon arriving home from vacation I was greeted to a horrible smell and a dishwasher with clean dishes covered in mold. I called again and was told that the water is normal but if I disagreed I would have to have a service call(no warranty) made at my cost they recommended I use one of their people. I chose to use my own. He took the entire dishwasher apart. Hoses, motor, drain and found no problem with any of those. Still too much water but there is nothing more I can do. I believe this is a manufacturing defect. MOLD come on!!! people die from mold. My next incident was a complaint again to the company when I opened my dishwasher to a colony of ants. Crawling , swimming and drowning.

They still say that the water retention is normal...this is by no means normal. Pat at Maytag/Jenn-Air says that every manufacturer of every dishwasher holds water. I found this to be a falsehood after some of my own research. I tried their customer affairs dept. which is the next level. She told me if I wanted to schedule a service call at my expense they would be happy to accommodate me. Back to square one. I cant believe the list of complaints I have seen on this web site. I am only happy this was the only kitchen appliance we purchased. I also have a Maytag washer and dryer which I purchased from Sears and now I know why the installation guy said Maytag is not what it used to be.

I then notified Home Depot of my dissatisfaction and asked them to intervene on my behalf. They were told the exact same thing. I then called and asked for the customer service manager and was transferred to Page Bailey. She was totally unsympathetic to my problem and said that was the way it was designed. I indicated that no where in the literature did it say that the two-burner replacement kit had burners that could not be adjusted. She said they could be adjusted between 4,000 and 8,000 btus which she admitted was a very small adjustment. In other words you cannot simmer or cook most things on these burners.

So, I basically paid close to $3,000 for a range with two burners. She asked me what would make me happy and I said a stove with 4 adjustable burners. I said I know you have another model of down-draft stove that comes with four burners. I would like you to change it out. She said that my stove did not qualify for replacement because it was not defective! Give me a break. She just kept repeating this line like some kind of robot. I asked her the name of her manager and she said she could not give me any other names. She was the last stop. I told her I would be writing comments like this one on every website I could find and that I would not ever buy another Jenn-air product.

I now am trying to cook for my bed and breakfast with a two burner range. How do you make pancakes, sauces, etc. with a burner that stays on high. Whoever designed this must not cook.

2 months later I open the fridge to see everything frozen and temp reads -75. A week later the authorized techie comes out advises it's the damper and that it needs to be replaced. Another week goes by for the part to arrive. 2 months later the fridge is frozen again, the authorized techie comes out does what it needs to do.

A few months later the ice maker doesn't work and the freezer goes out....same routine. All the while I keep loosing large quntities of food. It is now JUN08 The fridge is freezing again and JennAir just keeps wanting to replace parts WHICH HAVE already been replaced. We paid $6,900 for a faulty fridge and it NEEDS to be replaced. JennAir just wants to keep replacing parts. They refuse to give me any name at headquarters to write to or speak with. I have had 12 vists by authorized technicians they keep sending out. I am at my witts end and don't know who to turn to.

LOST FOOD = $3,500 TIME = 4 hours per techie visit x 12 visits at $100 per hour = $4,800 of my time. EMOTIONAL STRESS = $100,000

Double Oven - Convection stopped working after 2004 or works sporadically. In 2008, the front holder cracked, and when the oven door was opened, the outer glass fell tothe floor and broke into pieces. Ordered both pieces and will repair...cost 150.00

Dishwasher: The racks are in horrible shape. The slots are either rusted or broken and the dishes don't get very clean. The racks were replaced in 2003, only to be back in the same condition less than a year later.

Cook top - The cook top is cracked after too much pressure was applied to the area. Have purchased a new cook top in Nov 2007.

Microwave - The air grill broke off in 2008. In 2003 burn marks appear where the rack hits the side panel. Was told by the service personnel not have the rack in the oven unless in use. He used some appliance paint to fill in the marks...they reappeared 2 weeks later.

Conclusion: Jenn Air appliances are billed as top of the line. In actuality these are the worse appliances and the warrantly provided is not long enough to allow repairs to be made without charging the customer. These appliances are poor quality, repairs are costly and do not come close to the reliability of other brand name, cheaper alternatives.

I was most polite and calm but came away a very unsatisfied customer. I will never buy Jenn-Air again and would like to discourage others from patronizing JA.

We choose appliances in stores for their features, looks, manufacturer reputations, price, etc. What we can't determine is their functionality. I hope web sites like this will serve to inform consumers of the problems (or benefits) of various products as well as the manufacturer's support. It would be beneficial if the manufacturers read these also to ensure their survival.

No damage to me. Damage to Jenn-Air's reputation.

Can't believe Lowe's is still carry this brand. I should have known when I had the grill deliveried 3x (had to keep returning since it would not start) that this product was defective. Never again.

Spent over $1200 and I stil can't grill dinner!

I paid $1800. for this stove and have yet to get 1% usage from it. If I want a cake, I have to buy it. I get more use from my Foreman grill and it only cost 50 bucks. This was not my 1st jenn-airs, thats why I purchased another.

the part is about $200.00. i don't have the exact figure since i am at work. but the first time i paid for the part and a service call. the second time i installed it myself and, no, that's not why it is failing again. so that's $400 bucks plus a service charge for an already overpriced product. trust me......i will not buy a third one.

Weekly groceries valued over hundreds of dollars have to be thrown out because of the eratic temp chnages.We have had two bouts of food diahorrea ,which i put down to food poisoning.you look on the jeen air web site for complaints we have the same complaints.Jennair inform me they have no lemon law for fridges so class action or law suits dont stand a chance..I find after spending up to 4thousand dollars and for it to go wrong the first week and have six visits in the first 18months of the life.Incidently they denie coming out six itmes but i have some documentation to say otherwise.Thy also gave me a extended warranty after the three years to four years.So thy plan on fixing this fridge till the year 2010.Irregardless of the health safety.I would appreciate your input.Especaily since thy said a class action has no chance.

Guess what? A part I need is NLA (no longer available). Part # is 61004139. I've been all over the i-net and haven't found anyone who stocks it. I was told by the Whirlpool rep that my side by side was obsolete. The unit is not even 7 years old! I am very disappointed with the product, the service, the lack of quality and the who cares attitude from Jenn Air, Maytag or Whirlpool....take your pick. I will no longer buy any Jenn Air product (which now includes anything in the Whirlpool family). I thought I was buying the best....Jenn Air is a joke.

I don't know who to be upset with, the AOne Appliance people (who are no longer in Columbia, TN) or Jenn-Aire products. In the meantime, we are out several hundred dollars. We are in our seventies and on a fixed income. We thought we were set when we bought Jenn-Aire Appliances. Not so. I still have all my papers noting purchases.

Stove oven seal did not work, was replaced, and still does not work (lets hot air and steam out of the sides). The burners do not heat up well. My side-by-side refrigerator had to be fixed, and it STILL leaks water from the water dispenser. The microwave oven's heat sensor and two other items broke, causing it to fail. Took a month to get the parts, and it still does not heat that well and is NOISY, too. Dishwasher is so-so; I'm not terribly thrilled.

Pieces have continuously fallen off of the dishwasher and the dishes don't get clean unless we run the heavy cycle for hours. The microwave broke before a year was up. The oven stopped working after about a year - right at Thanksgiving. Something with the circuit relay I think. If the part hadn't still been under warranty it would have cost $600 to repair. It took a month to get the part and the repair. Guess what. I came home from work last week to the same problem.

I haven't been able to reach the one repair person in my area who is authorized to work on it - so no oven. My guess is that its the same problem as last time and its no longer under warranty. I refuse to pay to repair it - I would rather replace it than deal with this on an annual basis and try to creatively feed my family when I don't have an oven for a month.

Also, about a year before buying the above appliances I bought the fancy french door frig (Maytag). The motor or compressor burned up last month.

The Jennaire products certainly are not of the quality expected. I would NEVER purchase another one of their products or recommend them to anyone.

My useless oven was about $1200. I've also paid various amounts for service calls and I lost all of the food in my refrigerator when it died.

Jenn-Aire said that this is what happens when you use your self cleaning feature on your stove. I am lucky for the second time that my home did not burn down and no one was injured. I wish I never bought any Maytag or Jenn-Aire products.

When we investigated the part on the internet, as well as six local appliance part firms, we discovered that production of the part had been suspended for at least two years! We had purchassed a new home with new Jenn-Aire appliances late in 2004. We discovered that since the part could not be replaced or fixed, we would have to replace the entire double-oven feature since they only came as an inset set. The cost to replace the two ovens was estimated to be almost $2,000 dollars. This is a prohibitive cost to us since we are on a fixed income. The result is we can't afford to replace the entire unit.

Surprise! No phone call from A&E. Contacted A&E early on appointment date (1/3/08). I was advised I was #6 on the schedule. Followed up with call to Jenn-Aire, and was connected on three-way call to Gloria at A&E, at about 11AM. Was advised that service rep was completing service call #4, and I could expect service within an hour and one half (about 1 PM or so). It is now 3:30 PM. No service. No call from A&E. No call from Jenn-Air. I called A&E only to be told that I was no longer #6 on the service call list, but now was #8. So much for appointments! Was told by A&E that service calls are subject to change, and that they could reschedule my service call for another day. Called Jenn-Air and they apologized. I am out a day's salary while sitting here. Jenn-Sir service is deplorable!

The economic damage to me is the loss of a minimum of $900 in salary for the day. Mofre disturbing is the extraordinarily cavalier attitude and lack of concern for the consumer. I have about $8000 or $9000 of Jenn-Air products, and would NEVER recommend this line of products to anyone, based on my experience described here.

In order to speak with Jenn-Air rebate, their call center is located in Canada. I spoke with them and they asked me to fax the rebate redemption to them. But the fax goes to an office in Minnesota so they cannot confirm for 5 business days if it was received. I asked the supervisor for the name and number of her superior or someone higher in management in Jenn-Air Rebate, and she refused to provide this information. None of these departments have direct contact with each other except for the ability to e-mail a request--which takes 48 hours to receive a response. They are intentionally segmented, and the rebates are intentionally lost.

There seems to be a pattern from what I have read on this web site.

The repair technicians agreed that it was very noisy but they had no clue what was wrong or how to fix. The owners manual says that a very low volume fan noise will be heard when the oven is on and that the fan will cut on and off as it is needed to keep the unit cool. It never cuts off. Cook a turkey for 2 hours and it whistles for 2 hours, you can't even be in the room it is so noisy.

This was a $1500 piece of junk. We have no working oven and a very misleading warranty.

Flames are shooting out of the grill cabinet, it is a fire hazzard, and is not useful as a grill in its present condition.

After several calls, I decided to write to their Customer Service Department. They said that they will cover parts and that I have to pay for labor. When the Repair Service called to set an appointment, I was told that a service call is $65.00, + minimum labor is $108.00 + parts. I, therefore, cancelled the appointment. Right now, one burner does not operate. I still want to pursue this issue and have Jenn-Air cover the entire repair cost. I am convinced that it is a manufacturer defect or a design flow, and I should not have to pay for it.

The washer bangs, shakes, and moves when running. I know it is a matter of time, per the repair person, that it will totally fall apart, (wax motor,drum seal,etc).

The $1,700 dishwasher fill valve stuck and filled the dishwasher to the top and flooded our kitchen floor. It had a one year labor and two year parts warranty. It was one month out of the one year, so the $37.00 part would be replaced for free , I just had to pay the $100 labor charge to change it. They do not furnish parts, without someone paying for the labor. I went on line and bought the valve and installed it myself. It has been working fine for a few months now. (knock on wood!)

The above the Jen-Aire cook top Microwave & Hood combination just died last week. Dead blank screen. The technition came out and needed assistance to diagnose the problem. He ordered a new control panel and over temperature sensor. It should be in next week.

The Jenn-Aire side by side refrigerator is very noisey and the ice maker is starting to malfunction. It makes moaning sounds and freezes up because the freshly made ice doesn't eject completely into the tray. I decided to visit our local Maytag Store and found out that it was for rent and they moved to their used appliance location,(a much smaller facility.) I asked him why the change. They laid it on me. They said the customers are pissed! They think we are making this stuff in the back room and taking their frustrations out on us, the dealer. They said that they refuse to take new orders on the most troubled models! We originally purchased a side by side refrigerator, The Professional Series double oven, separate cook top, Microwave/hood combination, Dishwasher, Compactor and the Neptune Washer and Dryer. All top of the line crap at a cost of nearly $8,000! Don't ever buy anything without checking current consumer history. You cannot depend on previous reputation.Not in the U.S. anymore It is all about profits. No follow up or concern. Get the money and run.

Currently, the oven door wont even close properly because three of the four hinges on the door are broken. Additionally, the oven control panel display? went out several weeks ago and the entire circuit board needs to be replaced. The repairman was here this morning and the total estimate to fix it is $610. Yipes!!!!!!!!!

After two years the ignitors began to fail and when three were broken I called fo help (June 2007).

Visit 1: The engineer comfirmd that three ignitors needed replacement, (no warranty) but could be ordered and replaced for around $200. Expensive, but so was the cooktop. Hey, Jenn-Air has a reputation to maintain so parts must be expensive now they're owned by Maytag. (I've owned/used Jenn-Air for 26 years...They are, no were the best. NO more..see below)

Visit 2: (+2weeks) Parts arrived, engineer too. Unable to remove burner because screws holding burner base to orifice holder have been fused together by the heat. Broke several tools trying to remove the Torx screws! Poor design. No problem we'll order the burners (they're covered by warranty)

Visit 3a: (Today) Arrive to remove the burners by drilling the screws out. Unable to. so called for backu-up

Visit 3b: (Today) Help is unable to remove screws. Soon realised that even if successful the stubs of the screws were still in the orifice holders and would have to drill those out too. And this would entail complete dis-sassembly of the cooktop. Now they have left...unable to effect a repair as they had promised.

My initial investment in Jenn-Air has been poor.

Though the cooktop performs well, the quality leaves a lot to be desired. There must be degrees of Stainless and this must be low. In th old days Stainles meant just that. Now the steel is thin, flimsy and weak and takes marks very easily.

Warranty states that in third through fifth years, parts...which fail will be ..replaced free of charge but the owner pays labor. This unit cost $800 new and with $2000 exposure already it's becoming uneconomic to even invoke the warranty...their labor will soon outweight the cost of a new unit. And I bought a Jenn-Air for their reputation for features, service and reliability. That was then and this is now...I am rapidly losing confidence in Jenn-Air. Poor design means that even experienced engineers are unable make a simple repair .

Now I am seriously concerned about the viability of any repair to this unit. Gas appliances need to maintain higher safety standards then electric. Gas appliances do not have breakers to cut off the flow if something goes wrong and I may be in serious danger from and equipment failure due to poor design, shoddy manufacture or a repair which is not up to original manufacturer specs!

I certainly wish I had known about this web site in '98 as I would never have purchased a JennAire product and I most certainly will never in the future.

We were in the house one week when the ice maker had to be replaced. After 6 months the starter on the outdoor gas grill went. Within a year the repair people came out because the gas cook top caps warped and the burners were melted. The oven door didn't close properly, so they rplaced the hinges.

On December 31, 06, I opened the side-by-side refrigerator to have a blast of hot air come out. It was 81 degrees, and the freezer was up to 58. The local authorized repair service came out and determined that it was a warranty issue. We finally had a number, 1-800-905-9505, A&E Factory Service, who sent someone out. He was a nice guy, but he was here every week for the next THREE MONTHS. The compressor was replaced, and the defrost timer, along with every part you can think of in a refrigerator. Every morning I would open the door and water would come pouring out. Freon was injected at least 4 times. Finally, in early April, after many phone calls, letters, and finally getting our builder to contact the local distributor, a new unit was delivered. I didn't want it, but thousands of dollars are involved.

Last month we paid $695 to repair the undercounter ice maker. The pump died. Now it is noisier than ever.

Yesterday, I was baking fish for a dinner party for 6 people. When I went to get the fish out of the oven, the door fell off on the left hand side. One of our guests managed to yank off the other side and put the door in the garage.

My microwave door sounds like a haunted house. I'm waiting for that to fall off, too. Dishwasher is making sound it shouldn't. It's just a matter of time. Would I ever buy Jenn Air again? Not on your life.

Refrigerator, lost food. Oven door could have been disastrous if I had a hotroasting pan in my hand when it happened, or if it fell on my foot.

By the way-my Jenn-Air Maytag gas oven will not heat up either. Both were expensive units.

The Microwave door does not open unless the door is pushed upward while pressing the opening lever. The built in oven's entire control panel has been replaced, the most expensive part of the oven. The refrigerator condenser/heat exchanger completely freezes up and the panels have to be removed from the freezer to defrost and remove the ice build up.

This has been going on for over 2 years and Jenn Air would do nothing. Of course all warranties have expired and if I want it fixed I can pay for the parts and a very expensive service call. So much for top of the line appliances.

Unfortunatly I was hurt this time because it fell on my foot, cutting it. Is Jennaire waiting for someone to get killed before they do something about this?

In the upstairs kitchen the six burner stainless steel cooktop that we paid to have upgraded is poorly designed. The way the racks sit on the stove it scratches the front and back of the stove. The knobs are plastic and a medium sized pan, if not placed perfectly on the rack, will melt the plastic knobs.

The double oven has a fan that not only stay on the entire time the oven is on, it stays on for a substantial period of time after the oven is shut off. The noise is so loud, it cannot be talked over. The touch pads scratch terribly, and the self cleaning feature does not work. These appliances are less than two years old, and without a doubt the poorest quality appliances I've ever owned. We will be replacing these appliances, rather than paying exorbitant repair costs, knowing that it will only be a matter of time before they break again.

I will not spend any time writing to the CEO, I will retain an attorney and file a lawsuit, or have the appliances removed and sent to the home of the CEO. And while most Americans might prefer to purchase goods that are manufactured by American workers, these kind of quality issues send us to the doors of foreign manufacturers. I wonder what the CEO's bonus was last year.

There will be at least a $400.00 repair bill for the micro-wave and dishwasher. Plus my 82-year old mother has to climb stairs to use the microwave.

The cooktop knobs melt when large pots are used...replaced them twice now and they are not cheap.

A letter to JennAire was not even answered! So much for quality and customer service. I have purchased my last Jenn Aire products, and have told all my friends about my experiences. Three of them wanted to purchase JennAire products but changed their minds.

I asked to speak with the tech-person and was told that wasn't possible.After the part blowing out for the third time I was expecting someone to get to the bottom of the problem, well I guess I wasn't expecting anyone to get to the bottom of the problem but I was hoping.Without anyone really addressing the problem and the part just being replaced I am realistically expecting the part to blow out within the next year and if it happens after Jan.07 I will then be responsible for parts and labour and oh yeah a service call I am looking forward to a bill for over 700.00 dollars. I hate to sound pessimistic but after 3.5 years and 3 replacements the proof is in the pudding which I am unable to cook.

I have incured about $ 250.00 and some mental anguish which will increase.

I bought a floor model that cost $1,000 and am highly disappointed in the cheap material used for knobs.

This Jenn-Air stove has been repaired at least 3-times, and continues to fail in strange ways. Stove is one year past warranty, so we have no direct recourse with Jenn-Air.

Repairman damaged much of the sheet metal venting under the stove, and created a gas-leak in the supply pipe. Luckily we discovered this and replaced the gas-pipe ourselves.

On 11/20/06, at 4:30 PM, I was telephoned and ws told that the parts were in and that I needed to make an appointment for the service call. I informed them that I already had an appointment for the next day. The Maytag representative informed me that they did see in their notes that the appointment was indeed for the next day, but I had to reschedule because the part just arrived.

We are still waiting for it to be fixed because now Jenn Air wants to try to replace the switch and replace the dual element burner. We have constantly complained to both Jenn Air and Home Expo. Home Expo said they would check into it, but does not get back to us. We don't even cook alot. This unit cost over $700. We have lost time and money staying home each time we had to wait for a repair (5-hour window). Now we received a letter that Jenn Air will extend our warrantee to May 2007. Big deal.

To date, we have had to have our DISHWASHER FIXED TWICE, OUR REFRIGERATOR IS BEING REPAIRED (taken over four weeks), and OUR OVEN IS CURRENTLY NOT WORKING CORRECTLY. Not only is this very costly once service and parts are paid for, but it is EXTREMELY inconvenient. Have you ever tried living without a fridge for weeks? I have never filed a formal complaint before, but I want consumers to know that they SHOULD NOT purchase this brand. THere are too many other options - especially at this price!

Since it is less than 2 years will have to order new knobs and will order extra as obviously will continue to break. Not enough damage for legal recovery unless a class action on quality claimed and that delivered

We chose a gas/electric combination because we now live in an area the power goes out from time to time, however the stove grill fails to light almost every time!

We can not use this oven, it needs to be removed, because we can not take the risk... We have small children. We went to emergency room, and they said it might leave a permanent scar.

I have called Jenn-Air many many times before the warranty ran out, place where the appliances were purchase (now they went out of business under new owner ship) I was told by Jenifer the person we purchase appliances from said she cannot give me a new wall oven, and the service man (Albert) over and over again about the same problem. I thought when you have a problem from day one and it's there problem (Jennair) would get it fixed. All I want it fixed or a new wall oven. I had Sears product for 45 years and we had a problem it was fixed on the first time out.

Loss of food and a piece of junk refrigerator - $2200

No problems having them come out six times in two years to have it fixed under the regular warranty and then the extended warranty I had bought. Now that the warranty expired last month I called them out again. $135.00 just to come out, plus labor and parts. I know this will be a reoccuring problem with my stove. I can't afford to pay for the same type of repair every 4-6 months with no garantees that it will ever end. I'm so frustrated I could scream!!!!

The next day, 3/3/06, 1st time cooktop was used since repaired, I smelled a very strong smoke odor. Called service dept. and they said it was probably just the new motor and smell would go away after 2 days. If not, call and they would have someone look at it. That same evening, I was using the cooktop, and the odor was even stronger. A few minutes later smoke began to roll out of the drawer directly under the cooktop. We opend the drawer, saw flames, and immediately hit the off button on the control panel. The flame went out, but we could not tell what damage had occurred inside the unit. No damage occurred to drawer because we opened it just in time.

Service tech came out on 3/6. Took out cooling fan motor, showed me where it had actually burned. He also wrote on the invoice repair that, new cooling fan motor burned up, all wiring looks good, no visable signs of bad wires. Naturally, I complained and was referred to the Maytag corporate office. I requested a new unit based on the fact that I didn't think the unit was safe and that we starting having problems with it after only 1 month. They claimed the technician told them that 2 wires needed replaced due to damage and that there was not a fire.

Both my husband and I saw flames, not a "spark" which corporate kept trying to claim. The technician also could not tell me what had happened. He said he was not familiar with these fan motors because up until a year ago, the cooktops never had a coolant fan motor in them. It was something new. I feel like the service dept. and maytag have some kind of agreement going on to cover themselves so they don't have to replace a bad appliance. It was obvious that I was being lied to. Needless to say, they refused to give me a new cooktop, and a 3rd fan motor will be installed soon. I am not at all satisfied with this, but what else can I do.

Ran to cellar and turned off circuit breaker. Fire self-extinguished. Opened top of range and found yellow wire attached to rear bottom oven door lock switch charred and its switch connector had melted out of the switch. Insulators above and below the switch had also been damaged by the heat. Schematic indicates switch as Relay R-1. Found description of same problem at www.consumeraffairs.com/homeowners/jennaire (5/20/03) and report states that Jenn-Air had changed design of (replacement) part. Asked Jenn-Air (Maytag) customer service if part was changed and got no answer. Approximate cost of parts: $15 from online parts supplier. Estimate for repair >$200.

The repair man said I was luck that we didn't blow up our house. After that it's been compltely downhill. Jenn air has tried repeatly to fix the oven and it still doesn't work. Like I said before I don't cook so I always find out it's not working when I need it most -- holidays & parties. They have changed every part in the oven at least once. When I called in Dec the girl in the customer service asked that we let them try to fix it one more time and if they can't they would replace the range, so I gave them a chance.

In Jan they replaced the only original part left on the range and guess what -- it still doesn't work. We went on vacation for 2 weeks in Feb. Came home and a few days later the thing stared beeping. I called Maytag-Home Depot dept and spoke to a man that basically said too bad and maybe after they fix it another 6-12 times thay might replace it. He said he was a supervisor and they are not in the business of giving people new appliances and I should have bought the extended waranty and then they would have replaced it.

Needless to say I was furious and hung up. Well we woke up yesterday to a house filled with gas. The oven is trying to turn itself on but it never lights. Thank God I noticed right away, opened up the windows & my husband shut off the gas & the electric. My mother & father live with me and both of them smoke. I have 3 babies. If they would have gone near my kitchen mY whole family would be gone

Three weeks ago after nearly a month in trying to get someone out under the wonderful warranty, someone showed up and confirmed the clock mechanism was faulty and needed to be replaced. It's now another 2 1/2 weeks waiting for the part and no one has showed up. When I complained to Maytag Dependability Service they said I would have to make another appointment and basically go the end of the line and wait my turn for another repairman to install the unit (apparently they have one guy who serves Oregon, Washington and Idaho, and he has a hard time getting over to Seattle when it snows in the Cascades!

I'll let you all know if this clock mechanism ($197 part) gets fixed this time or not. I would warn anybody considering buying a new GE, Bosch, or Jenn-Air applicance to think twice since they are serviced by the same company, Maytag Undependability Service, headquartered somewhere in Illinois. These people, apparently care about nothing in terms of prompt customer service (worse than Sears!) and will leave you hanging for months. Might be better to go out for Thanksgiving and Christmas dinner than gambling your range will work when you need it.

Thoroughly disgusted with the service and because of it would never recommend Jenn-Air to anybody. If this company cared about their warranty they would do something about it but obviously, if they can wear you down they probably think you'll pay to have their cheezy products repaired by a local service guy.

I purchased a dishwasher, gas stove top, and a double wall oven. The doors on the wall oven have now fallen off, twice. I called Maytag and had to talk to a supervisor before they would pay for parts and labor since my warranty was out for several months.

The oven door fell off once again in my husbands hand last Thursday night, only 6 months after it was replaced. I called again and told my story to nine (9) people of whom, none apologized for what happened. I explain over and over that I should not have to pay parts and labor for a "design flaw" on their oven that makes it unsafe to use.

The counter top is gas and it takes forever to cook something as the downward draft fan takes most of the heat away. It is impossible to simmer anything as it blows out the gas at low heat. The oven, which is electric, has cold spots when not used on convection bake. It does not regulate to the proper temperature. We always have to use an oven thermator.

We've had a service nam here twice, once to regulate the grill and once to try to regulate the burners. The burners still do not work well. We had an all electric Jenn-Aire in the 80's and loved it.

The Maytag washer and dryer was in a class action recall.

The Jenn-Air gas cook top never worked right, even after many service calls, the wall ovens have been repaired several times.

I have replaced the cook top with a Wolf (excellent) the washer and dryer with Whirlpool, and now the ovens with Wolf.

The carrousel on the microwave has quit turning and makes a noise (Jan 2006). Again no help from Jenn-Air. I would definitely not recommend Jenn-Air Appliances to anyone. Jenn-Air is overpriced and quality is poor. Products only seem to last 3-4 years. Spend your money on some other brand that will last.

This morning, I called to see what happened and was 1) blatantly lied to that someone came yesterday but no one answered the door and 2) was told that it would be a week before they could get someone out to look at our 'fridge. This does not sit well with me, since my experience is that when their repairmen show up, they never have the part that's needed, and it takes approximately two weeks for them to receive it and reschedule you to install it. In all, we spent more than $10,000 on our appliances (including a Fisher/Paykel dishwasher, which works fabulously) and have been nothing but disappointed and discouraged by their performance.

My husband is a builder and has pledged never to buy another appliance from any of the Maytag/Jenn-Air/Amana and related companies ever again.

Ruined a $4000 Jenn Gas Range, damaged hardwood floor (new renovation) and rugs in the house.

The glass in the lower oven door had slipped down inside the door and had to be repaired before they were really even installed.

We then noticed that the lower oven fan is much louder than the upper oven fan.

We made several calls to Maytag because it is a rather annoying sound. We were told by several people at Maytag that this wasn't normal but that they were not repair people and they could only replace the ovens if the repair people said that it was abnormal. The repair folks have been 2-3 times replacing the fan but say that the noise is normal.

I called Maytag back, spoke with someone in charge. They said that the bottom oven should not be louder than the top oven, but that they can only replace if the service engineers say it is abnormal, so we are out of luck.

Found multiple problems with details; oven door rubs on lower storage door, scratching finish on lower door. Oven door spring on right side rubs on side body panel when opening making a grating sound. Spring on right clicks when oven door is closed. One burner knob very hard to turn. One screw stripped on back of stove.

For $1500.00 I expected attention to detail.

Have to wait another week for repair, complained to Maytag. No effort made by Maytag to make repair any sooner. Maytag did offer to refund 50% of labor cost-big deal. The hassle of missing work, getting aggravated, paying for replacement of defective part twice is not worth it. Maytag and Jenn-Air have lost another customer

The cooktop was the next breakdown, but because I could not get to the serial and model numbers, which are placed below the cooktop and the farthest away from any opening underneath, Jenn-Air refused to send factory service. Another company advertized in the Yellow Pages that they were Maytag "factory authorized" repairers, so I called them. They sent for a new igniter, but that was defective, and they could not fix the cooktop.

I even wrote to the president of the company. The first response was that the repairman was not factory authorized. Then someone from his office contacted me and said that the company would replace the defective cooktop. When I did not hear anything more from them in several weeks, I called and was told that the person had left and had left no such order behind. They said to go back through their service department.

The next thing to break down was my Maytag refrigerator (they make Jenn-Air) and that cost $200.00 to repair. The refrigerator was less than four years old. I'm still trying to have the cooktop repaired, and as I write the repairman has not kept his appointment, which was supposed to be sometime between 7:00am to 6:00pm today! I tell everyone I know not to buy Jenn-Air or Maytag products. My experience has been a nightmare.

Now the dishwasher is making a horrible grinding noise, it sounds like the motor is falling apart so that is also going to have to be repaired. Fortunately the double ovens, microwave and cooktop are working well, however I'm having my doubts that it will stay that way. At this point I wouldn't recommend Jennaire to anyone.

We've been living without a refrigerator since Christmas. I've had to take off work three times for the repairman.

We have had it since September '03! Then Jenn Aire sent their Maytag person who said he had the same thing and it was a piece of junk but that's that.