Jenn-Air Reviews

The washer bangs, shakes, and moves when running. I know it is a matter of time, per the repair person, that it will totally fall apart, (wax motor,drum seal,etc).

The $1,700 dishwasher fill valve stuck and filled the dishwasher to the top and flooded our kitchen floor. It had a one year labor and two year parts warranty. It was one month out of the one year, so the $37.00 part would be replaced for free , I just had to pay the $100 labor charge to change it. They do not furnish parts, without someone paying for the labor. I went on line and bought the valve and installed it myself. It has been working fine for a few months now. (knock on wood!)

The above the Jen-Aire cook top Microwave & Hood combination just died last week. Dead blank screen. The technition came out and needed assistance to diagnose the problem. He ordered a new control panel and over temperature sensor. It should be in next week.

The Jenn-Aire side by side refrigerator is very noisey and the ice maker is starting to malfunction. It makes moaning sounds and freezes up because the freshly made ice doesn't eject completely into the tray. I decided to visit our local Maytag Store and found out that it was for rent and they moved to their used appliance location,(a much smaller facility.) I asked him why the change. They laid it on me. They said the customers are pissed! They think we are making this stuff in the back room and taking their frustrations out on us, the dealer. They said that they refuse to take new orders on the most troubled models! We originally purchased a side by side refrigerator, The Professional Series double oven, separate cook top, Microwave/hood combination, Dishwasher, Compactor and the Neptune Washer and Dryer. All top of the line crap at a cost of nearly $8,000! Don't ever buy anything without checking current consumer history. You cannot depend on previous reputation.Not in the U.S. anymore It is all about profits. No follow up or concern. Get the money and run.

Currently, the oven door wont even close properly because three of the four hinges on the door are broken. Additionally, the oven control panel display? went out several weeks ago and the entire circuit board needs to be replaced. The repairman was here this morning and the total estimate to fix it is $610. Yipes!!!!!!!!!

After two years the ignitors began to fail and when three were broken I called fo help (June 2007).

Visit 1: The engineer comfirmd that three ignitors needed replacement, (no warranty) but could be ordered and replaced for around $200. Expensive, but so was the cooktop. Hey, Jenn-Air has a reputation to maintain so parts must be expensive now they're owned by Maytag. (I've owned/used Jenn-Air for 26 years...They are, no were the best. NO more..see below)

Visit 2: (+2weeks) Parts arrived, engineer too. Unable to remove burner because screws holding burner base to orifice holder have been fused together by the heat. Broke several tools trying to remove the Torx screws! Poor design. No problem we'll order the burners (they're covered by warranty)

Visit 3a: (Today) Arrive to remove the burners by drilling the screws out. Unable to. so called for backu-up

Visit 3b: (Today) Help is unable to remove screws. Soon realised that even if successful the stubs of the screws were still in the orifice holders and would have to drill those out too. And this would entail complete dis-sassembly of the cooktop. Now they have left...unable to effect a repair as they had promised.

My initial investment in Jenn-Air has been poor.

Though the cooktop performs well, the quality leaves a lot to be desired. There must be degrees of Stainless and this must be low. In th old days Stainles meant just that. Now the steel is thin, flimsy and weak and takes marks very easily.

Warranty states that in third through fifth years, parts...which fail will be ..replaced free of charge but the owner pays labor. This unit cost $800 new and with $2000 exposure already it's becoming uneconomic to even invoke the warranty...their labor will soon outweight the cost of a new unit. And I bought a Jenn-Air for their reputation for features, service and reliability. That was then and this is now...I am rapidly losing confidence in Jenn-Air. Poor design means that even experienced engineers are unable make a simple repair .

Now I am seriously concerned about the viability of any repair to this unit. Gas appliances need to maintain higher safety standards then electric. Gas appliances do not have breakers to cut off the flow if something goes wrong and I may be in serious danger from and equipment failure due to poor design, shoddy manufacture or a repair which is not up to original manufacturer specs!

I certainly wish I had known about this web site in '98 as I would never have purchased a JennAire product and I most certainly will never in the future.

We were in the house one week when the ice maker had to be replaced. After 6 months the starter on the outdoor gas grill went. Within a year the repair people came out because the gas cook top caps warped and the burners were melted. The oven door didn't close properly, so they rplaced the hinges.

On December 31, 06, I opened the side-by-side refrigerator to have a blast of hot air come out. It was 81 degrees, and the freezer was up to 58. The local authorized repair service came out and determined that it was a warranty issue. We finally had a number, 1-800-905-9505, A&E Factory Service, who sent someone out. He was a nice guy, but he was here every week for the next THREE MONTHS. The compressor was replaced, and the defrost timer, along with every part you can think of in a refrigerator. Every morning I would open the door and water would come pouring out. Freon was injected at least 4 times. Finally, in early April, after many phone calls, letters, and finally getting our builder to contact the local distributor, a new unit was delivered. I didn't want it, but thousands of dollars are involved.

Last month we paid $695 to repair the undercounter ice maker. The pump died. Now it is noisier than ever.

Yesterday, I was baking fish for a dinner party for 6 people. When I went to get the fish out of the oven, the door fell off on the left hand side. One of our guests managed to yank off the other side and put the door in the garage.

My microwave door sounds like a haunted house. I'm waiting for that to fall off, too. Dishwasher is making sound it shouldn't. It's just a matter of time. Would I ever buy Jenn Air again? Not on your life.

Refrigerator, lost food. Oven door could have been disastrous if I had a hotroasting pan in my hand when it happened, or if it fell on my foot.

By the way-my Jenn-Air Maytag gas oven will not heat up either. Both were expensive units.

The Microwave door does not open unless the door is pushed upward while pressing the opening lever. The built in oven's entire control panel has been replaced, the most expensive part of the oven. The refrigerator condenser/heat exchanger completely freezes up and the panels have to be removed from the freezer to defrost and remove the ice build up.

This has been going on for over 2 years and Jenn Air would do nothing. Of course all warranties have expired and if I want it fixed I can pay for the parts and a very expensive service call. So much for top of the line appliances.

Unfortunatly I was hurt this time because it fell on my foot, cutting it. Is Jennaire waiting for someone to get killed before they do something about this?

In the upstairs kitchen the six burner stainless steel cooktop that we paid to have upgraded is poorly designed. The way the racks sit on the stove it scratches the front and back of the stove. The knobs are plastic and a medium sized pan, if not placed perfectly on the rack, will melt the plastic knobs.

The double oven has a fan that not only stay on the entire time the oven is on, it stays on for a substantial period of time after the oven is shut off. The noise is so loud, it cannot be talked over. The touch pads scratch terribly, and the self cleaning feature does not work. These appliances are less than two years old, and without a doubt the poorest quality appliances I've ever owned. We will be replacing these appliances, rather than paying exorbitant repair costs, knowing that it will only be a matter of time before they break again.

I will not spend any time writing to the CEO, I will retain an attorney and file a lawsuit, or have the appliances removed and sent to the home of the CEO. And while most Americans might prefer to purchase goods that are manufactured by American workers, these kind of quality issues send us to the doors of foreign manufacturers. I wonder what the CEO's bonus was last year.

There will be at least a $400.00 repair bill for the micro-wave and dishwasher. Plus my 82-year old mother has to climb stairs to use the microwave.

The cooktop knobs melt when large pots are used...replaced them twice now and they are not cheap.

A letter to JennAire was not even answered! So much for quality and customer service. I have purchased my last Jenn Aire products, and have told all my friends about my experiences. Three of them wanted to purchase JennAire products but changed their minds.

I asked to speak with the tech-person and was told that wasn't possible.After the part blowing out for the third time I was expecting someone to get to the bottom of the problem, well I guess I wasn't expecting anyone to get to the bottom of the problem but I was hoping.Without anyone really addressing the problem and the part just being replaced I am realistically expecting the part to blow out within the next year and if it happens after Jan.07 I will then be responsible for parts and labour and oh yeah a service call I am looking forward to a bill for over 700.00 dollars. I hate to sound pessimistic but after 3.5 years and 3 replacements the proof is in the pudding which I am unable to cook.

I have incured about $ 250.00 and some mental anguish which will increase.

I bought a floor model that cost $1,000 and am highly disappointed in the cheap material used for knobs.

This Jenn-Air stove has been repaired at least 3-times, and continues to fail in strange ways. Stove is one year past warranty, so we have no direct recourse with Jenn-Air.

Repairman damaged much of the sheet metal venting under the stove, and created a gas-leak in the supply pipe. Luckily we discovered this and replaced the gas-pipe ourselves.

On 11/20/06, at 4:30 PM, I was telephoned and ws told that the parts were in and that I needed to make an appointment for the service call. I informed them that I already had an appointment for the next day. The Maytag representative informed me that they did see in their notes that the appointment was indeed for the next day, but I had to reschedule because the part just arrived.

We are still waiting for it to be fixed because now Jenn Air wants to try to replace the switch and replace the dual element burner. We have constantly complained to both Jenn Air and Home Expo. Home Expo said they would check into it, but does not get back to us. We don't even cook alot. This unit cost over $700. We have lost time and money staying home each time we had to wait for a repair (5-hour window). Now we received a letter that Jenn Air will extend our warrantee to May 2007. Big deal.

To date, we have had to have our DISHWASHER FIXED TWICE, OUR REFRIGERATOR IS BEING REPAIRED (taken over four weeks), and OUR OVEN IS CURRENTLY NOT WORKING CORRECTLY. Not only is this very costly once service and parts are paid for, but it is EXTREMELY inconvenient. Have you ever tried living without a fridge for weeks? I have never filed a formal complaint before, but I want consumers to know that they SHOULD NOT purchase this brand. THere are too many other options - especially at this price!

Since it is less than 2 years will have to order new knobs and will order extra as obviously will continue to break. Not enough damage for legal recovery unless a class action on quality claimed and that delivered

We chose a gas/electric combination because we now live in an area the power goes out from time to time, however the stove grill fails to light almost every time!

We can not use this oven, it needs to be removed, because we can not take the risk... We have small children. We went to emergency room, and they said it might leave a permanent scar.

I have called Jenn-Air many many times before the warranty ran out, place where the appliances were purchase (now they went out of business under new owner ship) I was told by Jenifer the person we purchase appliances from said she cannot give me a new wall oven, and the service man (Albert) over and over again about the same problem. I thought when you have a problem from day one and it's there problem (Jennair) would get it fixed. All I want it fixed or a new wall oven. I had Sears product for 45 years and we had a problem it was fixed on the first time out.

Loss of food and a piece of junk refrigerator - $2200

No problems having them come out six times in two years to have it fixed under the regular warranty and then the extended warranty I had bought. Now that the warranty expired last month I called them out again. $135.00 just to come out, plus labor and parts. I know this will be a reoccuring problem with my stove. I can't afford to pay for the same type of repair every 4-6 months with no garantees that it will ever end. I'm so frustrated I could scream!!!!

The next day, 3/3/06, 1st time cooktop was used since repaired, I smelled a very strong smoke odor. Called service dept. and they said it was probably just the new motor and smell would go away after 2 days. If not, call and they would have someone look at it. That same evening, I was using the cooktop, and the odor was even stronger. A few minutes later smoke began to roll out of the drawer directly under the cooktop. We opend the drawer, saw flames, and immediately hit the off button on the control panel. The flame went out, but we could not tell what damage had occurred inside the unit. No damage occurred to drawer because we opened it just in time.

Service tech came out on 3/6. Took out cooling fan motor, showed me where it had actually burned. He also wrote on the invoice repair that, new cooling fan motor burned up, all wiring looks good, no visable signs of bad wires. Naturally, I complained and was referred to the Maytag corporate office. I requested a new unit based on the fact that I didn't think the unit was safe and that we starting having problems with it after only 1 month. They claimed the technician told them that 2 wires needed replaced due to damage and that there was not a fire.

Both my husband and I saw flames, not a "spark" which corporate kept trying to claim. The technician also could not tell me what had happened. He said he was not familiar with these fan motors because up until a year ago, the cooktops never had a coolant fan motor in them. It was something new. I feel like the service dept. and maytag have some kind of agreement going on to cover themselves so they don't have to replace a bad appliance. It was obvious that I was being lied to. Needless to say, they refused to give me a new cooktop, and a 3rd fan motor will be installed soon. I am not at all satisfied with this, but what else can I do.

Ran to cellar and turned off circuit breaker. Fire self-extinguished. Opened top of range and found yellow wire attached to rear bottom oven door lock switch charred and its switch connector had melted out of the switch. Insulators above and below the switch had also been damaged by the heat. Schematic indicates switch as Relay R-1. Found description of same problem at www.consumeraffairs.com/homeowners/jennaire (5/20/03) and report states that Jenn-Air had changed design of (replacement) part. Asked Jenn-Air (Maytag) customer service if part was changed and got no answer. Approximate cost of parts: $15 from online parts supplier. Estimate for repair >$200.

The repair man said I was luck that we didn't blow up our house. After that it's been compltely downhill. Jenn air has tried repeatly to fix the oven and it still doesn't work. Like I said before I don't cook so I always find out it's not working when I need it most -- holidays & parties. They have changed every part in the oven at least once. When I called in Dec the girl in the customer service asked that we let them try to fix it one more time and if they can't they would replace the range, so I gave them a chance.

In Jan they replaced the only original part left on the range and guess what -- it still doesn't work. We went on vacation for 2 weeks in Feb. Came home and a few days later the thing stared beeping. I called Maytag-Home Depot dept and spoke to a man that basically said too bad and maybe after they fix it another 6-12 times thay might replace it. He said he was a supervisor and they are not in the business of giving people new appliances and I should have bought the extended waranty and then they would have replaced it.

Needless to say I was furious and hung up. Well we woke up yesterday to a house filled with gas. The oven is trying to turn itself on but it never lights. Thank God I noticed right away, opened up the windows & my husband shut off the gas & the electric. My mother & father live with me and both of them smoke. I have 3 babies. If they would have gone near my kitchen mY whole family would be gone

Three weeks ago after nearly a month in trying to get someone out under the wonderful warranty, someone showed up and confirmed the clock mechanism was faulty and needed to be replaced. It's now another 2 1/2 weeks waiting for the part and no one has showed up. When I complained to Maytag Dependability Service they said I would have to make another appointment and basically go the end of the line and wait my turn for another repairman to install the unit (apparently they have one guy who serves Oregon, Washington and Idaho, and he has a hard time getting over to Seattle when it snows in the Cascades!

I'll let you all know if this clock mechanism ($197 part) gets fixed this time or not. I would warn anybody considering buying a new GE, Bosch, or Jenn-Air applicance to think twice since they are serviced by the same company, Maytag Undependability Service, headquartered somewhere in Illinois. These people, apparently care about nothing in terms of prompt customer service (worse than Sears!) and will leave you hanging for months. Might be better to go out for Thanksgiving and Christmas dinner than gambling your range will work when you need it.

Thoroughly disgusted with the service and because of it would never recommend Jenn-Air to anybody. If this company cared about their warranty they would do something about it but obviously, if they can wear you down they probably think you'll pay to have their cheezy products repaired by a local service guy.

I purchased a dishwasher, gas stove top, and a double wall oven. The doors on the wall oven have now fallen off, twice. I called Maytag and had to talk to a supervisor before they would pay for parts and labor since my warranty was out for several months.

The oven door fell off once again in my husbands hand last Thursday night, only 6 months after it was replaced. I called again and told my story to nine (9) people of whom, none apologized for what happened. I explain over and over that I should not have to pay parts and labor for a "design flaw" on their oven that makes it unsafe to use.

The counter top is gas and it takes forever to cook something as the downward draft fan takes most of the heat away. It is impossible to simmer anything as it blows out the gas at low heat. The oven, which is electric, has cold spots when not used on convection bake. It does not regulate to the proper temperature. We always have to use an oven thermator.

We've had a service nam here twice, once to regulate the grill and once to try to regulate the burners. The burners still do not work well. We had an all electric Jenn-Aire in the 80's and loved it.

The Maytag washer and dryer was in a class action recall.

The Jenn-Air gas cook top never worked right, even after many service calls, the wall ovens have been repaired several times.

I have replaced the cook top with a Wolf (excellent) the washer and dryer with Whirlpool, and now the ovens with Wolf.

The carrousel on the microwave has quit turning and makes a noise (Jan 2006). Again no help from Jenn-Air. I would definitely not recommend Jenn-Air Appliances to anyone. Jenn-Air is overpriced and quality is poor. Products only seem to last 3-4 years. Spend your money on some other brand that will last.

This morning, I called to see what happened and was 1) blatantly lied to that someone came yesterday but no one answered the door and 2) was told that it would be a week before they could get someone out to look at our 'fridge. This does not sit well with me, since my experience is that when their repairmen show up, they never have the part that's needed, and it takes approximately two weeks for them to receive it and reschedule you to install it. In all, we spent more than $10,000 on our appliances (including a Fisher/Paykel dishwasher, which works fabulously) and have been nothing but disappointed and discouraged by their performance.

My husband is a builder and has pledged never to buy another appliance from any of the Maytag/Jenn-Air/Amana and related companies ever again.

Ruined a $4000 Jenn Gas Range, damaged hardwood floor (new renovation) and rugs in the house.

The glass in the lower oven door had slipped down inside the door and had to be repaired before they were really even installed.

We then noticed that the lower oven fan is much louder than the upper oven fan.

We made several calls to Maytag because it is a rather annoying sound. We were told by several people at Maytag that this wasn't normal but that they were not repair people and they could only replace the ovens if the repair people said that it was abnormal. The repair folks have been 2-3 times replacing the fan but say that the noise is normal.

I called Maytag back, spoke with someone in charge. They said that the bottom oven should not be louder than the top oven, but that they can only replace if the service engineers say it is abnormal, so we are out of luck.

Found multiple problems with details; oven door rubs on lower storage door, scratching finish on lower door. Oven door spring on right side rubs on side body panel when opening making a grating sound. Spring on right clicks when oven door is closed. One burner knob very hard to turn. One screw stripped on back of stove.

For $1500.00 I expected attention to detail.

Have to wait another week for repair, complained to Maytag. No effort made by Maytag to make repair any sooner. Maytag did offer to refund 50% of labor cost-big deal. The hassle of missing work, getting aggravated, paying for replacement of defective part twice is not worth it. Maytag and Jenn-Air have lost another customer

The cooktop was the next breakdown, but because I could not get to the serial and model numbers, which are placed below the cooktop and the farthest away from any opening underneath, Jenn-Air refused to send factory service. Another company advertized in the Yellow Pages that they were Maytag "factory authorized" repairers, so I called them. They sent for a new igniter, but that was defective, and they could not fix the cooktop.

I even wrote to the president of the company. The first response was that the repairman was not factory authorized. Then someone from his office contacted me and said that the company would replace the defective cooktop. When I did not hear anything more from them in several weeks, I called and was told that the person had left and had left no such order behind. They said to go back through their service department.

The next thing to break down was my Maytag refrigerator (they make Jenn-Air) and that cost $200.00 to repair. The refrigerator was less than four years old. I'm still trying to have the cooktop repaired, and as I write the repairman has not kept his appointment, which was supposed to be sometime between 7:00am to 6:00pm today! I tell everyone I know not to buy Jenn-Air or Maytag products. My experience has been a nightmare.

Now the dishwasher is making a horrible grinding noise, it sounds like the motor is falling apart so that is also going to have to be repaired. Fortunately the double ovens, microwave and cooktop are working well, however I'm having my doubts that it will stay that way. At this point I wouldn't recommend Jennaire to anyone.

We've been living without a refrigerator since Christmas. I've had to take off work three times for the repairman.

We have had it since September '03! Then Jenn Aire sent their Maytag person who said he had the same thing and it was a piece of junk but that's that.