Jenn-Air Reviews

I purchased a new Jenn-Air in December, 2013. I discovered that only one burner on the cooktop had a temperature setting of Low. The other three burners only adjust to Medium, which is too hot for simmering sauces, caramelizing onions, etc. Jenn-Air responded that I should have had better consumer information before purchasing the stove. It never occurred to me to ask a question about burner temperatures, as I took it for granted that all burners would have a full temperature range. This is a very expensive stove, and it is not designed for anyone who cooks more than one thing at a time.

Called for repairs on a dripping water spigot in fridge. Technician was a nice, hard-working guy. After two hours, he thought he had fixed it and just gave it a last minute test. The thing was still dripping, so he said he had to order more parts. The rest has been tragicomedy. Nice, hard-working guy disappeared, and Jenn-Air keeps saying its computers are down. Weird.

On 1/13/14 I called Jenn-Air customer service because the downdraft switch on my stove, Model # JES9800CAS, had stopped working. The level of service was unsatisfactory. I escalated to the agent's supervisor, whose response (attached) was essentially your lack of knowledge of our products is your problem. Even more maddening, was the fact that the supervisor, in her response, displayed an advanced level of knowledge of the product. So, clearly the problem is not a lack of information, but an apparent unwillingness to share it with customers.

I am in the process of purchasing a new range. My former gas range was a Jenn-Air. The top has broken twice. I called the first time and you said I would have to pay for the new top which I did. The second top cracked shortly thereafter. I will NEVER purchase another one as the tops cost $500.00.

The clamp on the company installed water hose to the motor failed. The bulletin Jenn-Air issued in October 2012 about the part, and the kit they sent to repair companies, never reached the owners of this model so we never had a chance to replace it and avoid all of this damage. The clamp was replaced by a repair man their company sent from A&E Factory Repair since it was still under warranty. He took the faulty part with him. He did leave a cash register type receipt with the amount owed as zero since it was still in warranty. I have no idea if I threw it out since I had not found all of the damage or if I just misplaced it but whatever the reason I do not have it. Several times I have requested a copy from the company which was supposed to be mailed to me. I have not yet received it.

The first time I used the !8,000 BTU burner to boil water, the glass top shattered. It was replaced under warranty. After several years, the igniters began to fail and trip the circuit breaker. Now, having paid $129 to get service to show up I'm told it would cost $450 more to replace 3 igniters because the screws fastening them to the chassis had rusted from moisture and needed to be drilled out. It surprises me that Jenn-Air uses screws that rust in a product that should withstand occasional spills. Seems like a design defect.The repair man suggested that I use matches to ignite my high end cooktop. I emailed Jenn-Air. Their response - a form letter about how concerned they are about customer relations which included no hint of interest in my problem. I emailed back. No response.

I have a Jenn-Air slide-in range and have had more problems with this expensive stove. I have placed two computer boards, a sensor and now an F3 -1 code keeps coming up. I would never buy another Jenn-Air product again.

One of the motivations for purchasing over $20k worth of Jenn-Air appliances was a rebate to reimburse installation charges. I filled out the rebate form, provided proof of purchase, serial #s, and made absolutely sure I included the separate invoice for installation. I later received an automatically generated post card from Jenn-Air stating that my submission is invalid because it didn't include a receipt for installation charges. I called them to straighten the situation out and the customer service agent literally just kept repeating over and over and over that I need to submit the receipt. To make matters worse, I have 2 weeks to get it to them (via mail) and have it processed prior to rebate deadline. During the 2-week time frame we have weather, Christmas and New Years to deal with. What a scam. No wonder Jenn-Air has fallen out of favor in recent decades. Why run a marketing campaign to lure customers and then piss them off? Stupid, stupid, stupid.

In April 2007, I purchased a Jenn-Air Dual-Fuel Double Oven Range, Model JDR8895AAS. I had bought insurance for this oven from a local appliance repair business in 2007, and as of 8 Dec 2013 (6 years, 8 months of ownership), this product has required servicing 4 times?! First problem - control panel inoperable ('fried'); repairman stated it was due to my using the 'heavy' self cleaning mode - heat fried panel (but Jenn-Air does not advise customers of this). Repairman advised use no more than 'medium' cleaning cycle (I did so). Second problem - convection fan in lower oven won't shut off? Same repairman showed up, replaced fan - no idea why fan failed?

Bought a top of the line appliance, a fancy microwave oven and oven. Paid top dollar. It turned out to be junk. Had 3 service calls in the first year, then in the 14th month, it was the same thing again. For 2 months, their technicians came and left with no result. We haven't used our appliances for the last 2 months and Jenn-Air doesn't give a damn to their top clients. Word of advice - DO NOT BUY Jenn-Air junk, no matter how fancy it is. I will keep you all updated with my further updates in case they decide to fix their problems.

We bought a Jenn-Air slide in range in May of 2009. Since purchased, we've had the repairman work on it 5 times for the same part; an infinite switch. Each time I paid a service call of over $175. The last time, I called the Jenn-Air customer service and told them about the problem. He (Bryant), told me there's nothing they could do for me. I asked him who would be the next person to talk to. He refused to give me a name and told me he didn't have a phone number for me. Ridiculous!! A billion dollar company? Never again will I even think of purchasing this product line. I will keep trying. If anyone has any information that would help me, I would appreciate it.

We purchased a Jenn-Air Electric Range 9 years ago for $1200 and the clock never worked and now the touch pad does not work. If I want to bake something, it has to be at 100 degrees because the touch pad no longer works and CAN NOT BE REPLACED BECAUSE THE PART IS NOT AVAILABLE. What does that mean? What kind of a company makes an appliance but does not have the parts to replace when they die? From the reviews I have read, this is common with Jenn-Air. No part available which means I need to buy a new range if I am ever to cook again. Doesn't Maytag stand behind their products? All the customer service dept could tell us is that they were sorry! That is unacceptable! Be warned! I will never buy another Jenn-Air product.

I purchased a dishwasher, stove, and microwave in late September. The microwave was delivered damaged with both sides of the unit damaged. I refused to accept the delivery and it had to be replaced. The stove was acceptable when it was delivered. The dishwasher was delivered and had a leak. Jenn-Air, nor HHGregg, were willing to replace it. The technician indicates he "thinks he has it repaired". I am concerned about a leak damaging my wood floors. Jenn-Air refuses to discuss replacement of the "defective dishwasher". They are consistent from the initial contact all the way through their organization to President Jeff Fettig in that they hold the party line of "it has been repaired". They indicate they will not be responsible if a leak occurs and damages the wood floor.

We have to replace our oven microwave because it is now not repairable because parts are no longer made... This is an awful company that does business in a horrendous way.

I purchased a Jenn-Air downdraft range (SVE47600B) in 1998, along w/ assorted accessories (grill, griddle, etc.). I have had problems with it since day 1. The self-cleaning has never worked, so I've had to clean it manually! The oven alarms if it's on for very long (I can't even bake a chicken, much less a turkey!), which requires that the breaker be tripped to let the oven cool before the alarm will stop. The digital display got dimmer & dimmer, until it is now invisible. More, too, but not worth my time. These are not problems unique to me. Check FIXYA.com, or google "Jenn-Air range problem." I am now on this site to evaluate other ranges to replace it, and I hope I make a much better choice this time. The Jenn-Air is not even worth donating to Goodwill. I will never buy another Jenn-Air again and just wanted to warn others!

I also had a range (Dual Fuel double oven) that burst into flames. I have filed a report at saferproducts.gov. If enough people report this, Jenn-Air may have to address this problem.

We remodeled our kitchen 3 years ago and purchased 5 new Jenn-Air appliances. Since purchasing these appliances the fridge has been serviced 3 times for water leaking onto the floor, microwave replaced and the replacement microwave stopped working in year 2, oven door lock broke, screw was lodged between the sealed glass door and element was not attached properly. So disappointed, and Jenn-Air has not helped us at all. Was told I should have bought extended warranties. I am telling all I know, don't buy Jenn-Air.

We put in a completely new kitchen from the floor up in 2008, and purchased a trio of Jenn-Air appliances: dishwasher, side-by-side refrigerator, and dual-fuel range. One year later, I engaged the self-cleaning function for the ovens, and after finishing, it kept the doors in "locked" mode. The repairman had to replace the p/c board, but it was under the one-year warranty, so it didn't cost us anything. One month ago, I again engaged the self-cleaning function and the same thing happened. Only, this time, I was advised that (a) it is a couple of months past the 5-yr. warranty, and (2) since we were running a small B&B, it voided the warranty which declares coverage is limited to a "single-family" household. And now (b) the part is going to cost over $450 AND is out of stock until November! So, we have no ovens to use at all.

Purchased the appliance on 4/15/2007 for around $2K. In a little over 3 years, in September 2010, the control panel quit working. Jenn-Air was contacted and they provided me with the name of an authorized repair company who came by and checked out the appliance only to determine it needed a complete new control panel assembly. The repairman quoted me around $1k to replace it. However when I advised him that it should be covered under the five year warranty, a new part was ordered and shipped directly to me at no charge. I installed it myself. It was very simple and easy to do.

We built our home in 2000 and we decided to purchase a $2800 Jenn-Air convection oven, after a few years of mild use, the key pad died, then the convection. We used it this way not using the oven for a few years (yeah we did not cook). We bought a 2nd one around 2008 for again $2600, we had upgraded to stainless steel and redid the kitchen. Well about a year after we purchased it, the convection started having issues. It only had problems once and a while.

We purchased a Jenn-Air range in November 2007. Within a year the touch pad quit working. It was replaced under warranty by the company we purchased it from. A year and a half later it went out again at a cost of $225. Now it’s out again and this time the repair cost is about $450. Called Jenn-Air and they basically said tough luck, the unit is out of warranty and we will have to pay for the repair. So now we are stuck with a $2,000 range that the touch pad goes out every two years. I won't ever buy another Jenn-Air appliance.

We have also experienced problems with the computer touch pad. We are on our third one and are experiencing problems with the numbers not working. The first went out just before our warranty was over. They came and fixed it. We bought the third one and then bought the extended warranty. Pretty sad commentary, when a stove should last a lifetime or at least 1/2 a lifetime. They go to computers to make it work and they break. We have been happy with everything else. Pretty frustrating.

We have the following appliances Jenn-Air dishwasher model # JDB1100AWS, Range model # JES8860CCS01 and fridge model # JFC2290VEM3. First the dish washer. Purchased in 2004 we started having issues in 2008 (ok 4 years I understand there could be the chance of problems occurring but from a supposedly quality expensive washer??). The dishwasher started to leak. After 6 visits and "repairs" the dishwasher is still leaking. On one visit the wash pump was cleaned and then the technician had to come back again to replace it, another service charge and the cost of a new pump.

They replaced the refrigerator after a long fight. Then all the drawers fell apart. The bracket to hold a freezer bin fell off. The oven never heated up. It was a long mess. The company went out of business. I gave up and will never buy Jenn-Air again.

The meat compartment door broke off almost immediately. The bottom freezer compartment is hard to clean. After seven years and two repairs, the compressor failed. For the price I paid, this appliance is a real disappointment. I am buying a Samsung and hope for better results.

I have one of the double ranges that they had designed several years ago and had a copyright on it. Since I purchased it about 5 years ago, we have had nothing but problems. The gas burners stopped igniting within the first year. The computer pad always gave us problems and numbers stopped working (3, 7 and 5). We started using auto bake to get around this. Then the entire panel went about 2 years ago. The clock worked for a while, but now nothing. We only use the burners and cook in a mini oven.

I bought a brand new Jenn Air slide-in electric range from an authorized Jenn Air dealer ($1,999.00). The range was delivered on February 15th, 2013. I don't do a ton of cooking so I hadn't used this range all that much (the oven twice and the cooktop itself twice). So, on the evening of February 25th, I was making pasta and sauce using two of the surface elements. As I was heating the sauce and boiling the water, suddenly a bright flash appeared under the cooktop - similar to that which would be created by an electric arc. A few seconds later, a number of similar flashes appeared under the cooktop and the range went dark.

We remodeled our kitchen in 2009 and installed a Jenn-Air gas cooktop. I’ve been married 42 years, lived in six homes, and this is the very worst appliance we have ever had anywhere including a home in a third world country. With the latest repairs, we will have spent more on repairs than the cooktop cost now three years ago. Of course, other than the knobs that lost their finish almost immediately, the other problems began exactly one day after the warranty expired. These are not small problems. The burners turn themselves on and since it is a gas device, we must unplug it, requiring us to remove heavy drawers from cabinetry to get to the plug, not easy for people in their 70's. We are hoping the new part our repairman is to install Monday will at least solve that problem, but I will do everything in my power to save others from buying this defective product.

I bought a Jenn-Air downdraft electric range in January of 2008 for a home that I live in part time. The following year, I had to have 2 switches replaced on the cooktop. The next year, one of the replaced switches failed again, forcing me to buy yet another $107 part and $80 labor to have it replaced. Well guess what? Yes, it has failed again, so this time I phoned Jenn-Air. Their response was that they would compensate me 25% on the part, nothing for labor. Why don't they care that the same part keeps failing? I will never do business with them again. They have a screw you attitude rather than standing behind what they manufacture. I guess I am expected to buy a new part every year. What crap!

The plastic face plate control panel off touch control burnt through. Now, I have to put a small wood dowel through it to shut off the stove. I have a warranty. The Jenn-Air stove gas and electric model SVD 48600P was originally over $1,600 and was purchased approximately 2001. A repair guy came over 2 months ago. He said he would get back to me with making arrangements to replace the part. I never heard from him. Today, I called the warranty department and was told how glad they were that I called. They said that the part is no longer made, and I will be getting a cash out value of less than 1/3 of the original price.

I bought a new Jenn-Air gas grill model 720-0336B. This was an end of season floor model from the retailer. I spoke to the store manager and made a deal with him considering it was end of season and he wanted to get rid of the seasonal stuff. It was in brand new, perfect shape and I got a great price. I felt good until I got it home and hooked it to the gas tank. Electronic lighter worked twice then died. Then the left burner would not shut the gas off when lit. The rest was fine. No problem, I pulled out the manual and warranty, and called for warranty service. Bad news... This grill is made by Nexgrill. I had one before and it was junk, parts are cheap and service is poor. I had to rebuild it almost every year!

I almost lost everything last night due to the Jenn-Air vent on my stove! While the switch was in the off position, it turned on by itself. I was outside; I came in to check on everything and could smell something burning. I tried to turn the fan off and couldn't. Smoke began to billow out of where the switch was and my husband figured out to pull the plug hidden in the cabinets under stove. We could have lost everything. If we were asleep or not home, that could have been so much worse! Never Jenn-Air again!

I purchase a Jenn-Air Ice Maker, model# JIM158XXRS. It was installed in May of this year. So far to date, the unit has not worked. We have had 5 repair attempts by Jenn-Air. The product still does not work. Jenn-Air continues to attempt to send repair companies out to try to fix the unit, to no avail. I would not purchase anything from Jenn-Air. They will not stand behind it. You will be stuck with a unit that does not work and will not get fixed.

When I first moved into my house, it had a Jenn-Air stove. It worked more or less fine, but the main issue was that it was clear that whoever designed it was never forced to cook on it. It was awful to clean, and the clever do dads (plug out stovetop for a grill top) were all too clever by half, and not particularly useful. I was thankful that I got rid of that piece of junk. Fast forward to my new kitchen, I swore never to get a Jenn-Air stove, but was talked into buying a Jenn-Air refrigerator. It never worked properly. It has been repaired three times, and right now, the icemaker just broke. The doors really don't close properly unless you actually remember to push them closed. (I mean, close the door, and then as a second step push on it.) So it uses way more electricity than it should. It is just a piece of junk. I cannot imagine how a company can have such shoddy engineering, and still stay in business.

I purchased all new appliances for my new home. I bought Jenn-Air appliances. Well, I bought a wall oven/microwave combo Model #: JMW9527DAS that cost $2,300 and it was installed last July 2009. I even purchased the extended warranty just to protect myself or a while longer. In 2012, after cooking a roast one Sunday, I noticed spider cracks all over the interior of the oven. When I called the repair company out to see what had happened to the interior of the oven, they told me that the oven weld assembly (which is the interior of the oven) was cracked and they would have to order the parts.

Poor quality stove - The fan motor is inadequate. The metal foil knobs are cheap metal foil and failed, cost to replace is ridiculous. The stove top easily scratches; oven cannot reach required cooling temperatures.

I have four Jenn-Air appliances and have had problems with three out of the four. The major problem now is that we are going to have to pay $600 for a new control panel for the oven that is just over 5 years old. I have friends that have purchased GE and Kenmore around the same time and have had not one problem and those products and they are less expensive. Save time and money and buy something other than Jenn-Air.

I purchased a Jenn-Air model no. JDS98608BDW on May 15, 2007. I feel that this model should be recalled. I have had the control panel replaced 3 times since I have owned this range. Once the control panel was replaced within 12 to 18 months, it fails to work. This is an engineering problem and the company has failed to fix this. It is a lemon. Unfortunately, the newer models have the same type of control panel and it will be a continuing problem. The company has failed by not fixing this with the newer downdraft models.

The grill on my 1.5 year old Jenn-Air stove melted when left on 3/4 temperature for 34 minutes. I have owned Jenn-Air stove+grills for 19 years and this is my 4th one. I never had a grill melted at any temperature over any time period. The new style grill is flawed and will melt, fusing with the heat element and leaving a puddle of molten metal in the grease tray. Hours on chat with their support and they are willing to replace the two $115 grills for half price (but not the electric heating element that is ruined now too) but only if I get a service call for $109. That nets me $6 and is such an insult when I paid $2500 for this stove 18 months ago.

We just completed a major remodel. A complete relocated kitchen was part of it. We purchased all new Jenn-Air appliances. It came with some rebates for the cost of installation. Unfortunately, our project took months longer than expected. In all the upheaval, I did not read all the details of the rebate, as was dismayed to find they had expired. I realize it isn't Jenn-Air's responsibility to do anything about it but they really didn't have anything they were willing to help out with. I think if they didn't want to extend the cash rebate or add it to another current program, they could have at least offered an extended warranty. If they feel their products can hold up the test of time, it really would not have been a cost to them. For a major company, you would think they would want happy customers. If they were willing to give us rebates a few months ago, and they have programs now, why not offer some goodwill and make their new customers happy now? When our guests see our new appliances and consider their own purchases, it would have been an opportunity for new sales.

The Jenn-Air cast iron cooking grates appeared fine when they arrived. Within a day or two, my smaller pots began to rattle as they were heated, no lids were on. I took the grate off and placed it on my kitchen table and found that it was warped. When I called to request a new one, the person on the phone at Jenn-Air made a snide comment, something like my house would burn down before the cast iron would warp. In a nutshell, he would not replace the grate nor would he replace the light bulb on the inner oven which arrived burned out. They offer absolutely no service at all. It was as if they didn't care about my disappointment in the product.

Jenn-Air cook top: They're consistently replacing one thing or another. I bought top of line, paying for the bottom of line. They are only 5 years old, not even being used by kids but only by 2 adults in house. This is ridiculous.

For those who are having persistent problems with the touch pad failing, it is not a big deal. You can open the front of the machine with a screwdriver, unplug the attachments for the clock, snap in the new unit and you are good to go. You can order the part online. It runs about $180-$200 with shipping. My appliance store is so angry at the way Jenn-Air handled this that she sells me the replacement at cost. My Jenn-air gas range was purchased in 2000. This was my third unit. The other two were great! Not this one. From the beginning, it was a piece of junk. The BTUs on the grill side could never be adjusted to give equal heat; there was insulation packed around the convection fan so that it did not run; the sparker unit on the grill side broke off twice.

I am contacting you to let you know how disappointed I am with my Jenn-Air kitchen appliances' repeated need for high cost repairs over the years and Whirlpools customer service. These top of the line appliances are not living up to their reputation or longevity. The following are the model and serial numbers of all my Jenn-Air appliances:

I have had two other Jenn Air stoves in my 40 years of marriage. The prior two were excellent. My daughter still lives in the home where my two ones are still working and looks great. My stove, we purchased in 2007, it looks like I purchased it 1997. It is rusting on the top under elements. When you open the oven, it sounds like you're opening a crypt! It's not worth the money I spent to be sure! I am concerned over elements that look like they are burning onto top of stove under plug ins! I won't buy another!

I purchased a Jenn-Air grill. I spent more money to buy a better product. The grill keeps turning off when I put on more than 2 burners. It has 4 burners side grill and a rotisserie. Now I can only use 2 burners. Why?

Our $7000 48" built in Jenn-Air professional refrigerator has been nothing but trouble since the warranty expired. $600 to fix a freon leak. $1000 to replace all the computer boards 3 months ago. Now the freon is out again and we are being told $3000 to 4000 to repair all the guts in it to fix the leak. I called Jenn-Air and the rep basically told me tough luck. I think they build expensive appliances like junk because they figure you will pay to fix them. Meanwhile our 20-year old basic frig is still going strong in the basement. Go figure. Our Jenn-Air dishwasher also broke and had to be completely replaced. Luckily that’s during the warranty period.

The touch-pad control panel on our Jenn-Air failed recently. The gas range is 5 years old and obtaining a replacement part from Jenn-Air was impossible. The customer service rep indicated that Jenn-Air, a Whirlpool company, no longer makes the part despite the law which requires parts to be available for nine years. I found a replacement in Fresno, CA from Marcone, a national parts distributor. The cost? $400. Add in installation and the repair was $520.00. The repairman told me that touch-pads are a common problem no matter what the brand and fixing energy efficient appliances will become more costly because the electronic controls are not fully tested before they are designed into a new product.

I bought a new Jenn-Air electric stove from Sears in January 2009. I was talked into purchasing a Jenn-Air due to the fact that the range I was replacing was also Jenn-Air and had been set up for down draft. I ended up spending more than double of what I really wanted to spend.

We have double Jenn-Air ovens. Between the two, we have replaced the control panels four times. We finally gave up, and now both ovens are useless. Surely there is an ambulance chaser out there who would file a class action lawsuit on our behalf.

We have a dual power Jenn-Air stove-gas burners, convection oven. We loved our stove until the keypad quit working right before Christmas. It still has not been repaired because of a parts snafu and scheduling the repairs to coordinate with our work time. Before calling in for repairs, we combed the Internet and spoke with friends about possible fixes like how to reset/fix it. From talking with others who have our kind of stove and from reading postings on the Internet, it sounds like this is a common problem.

Jenn Air Gas Slide in Range Model # JGS8860BDP17 purchased in October 2011. Oven keypad stopped working a few times and I was told by Jenn Air rep to turn off for five minutes and then turn back on. This worked the first couple of times but now it's toast. I called Jenn Air and requested service and was told it was out of warranty for the labor after the first year but that the part would likely be covered. Repair guy shows up and says we need a new oven control panel but of course he doesn't carry one, so he'll have to make another visit to install that.

We bought a Jenn-Air stove with grill on top last May 2011 not that we have a choice but Jenn Air is the brand that carries down draft range that our new house currently has. Almost every weekend, we would use this grill. On New Year's eve, the grill melted to the element while we were grilling.

We have a Jenn-Air Electric Smoothtop Downdraft Slide-In Range purchased new in August 2008. In August 2011, one large burner stopped working which cost $372.70 to repair (plus 6 weeks of waiting for the 'correct' part). Since then, we cannot use just the inner rings of that burner. Now this morning 50% of the control panel stopped working including 'Bake', rendering the oven completely useless. After reading the previous comments, I'm undecided if we should bother to fix it. I'm extremely frustrated thinking about all of the time and money that I will have to spend to replace this faulty design problem. But more importantly what am I supposed to do in the weeks that it will take to repair it? I have 3 young kids to feed. You won't hear me say anything positive about Jenn-Air to anyone!

Yesterday, our Jenn-Air gas convection oven electronic panel stopped responding to touch. After searching the internet, I was dismayed to learn that this is a common problem with the Jenn-Air product. In hopes of resetting the panel, we unplugged the unit for a few minutes, plugged it back in and the electronic control panel worked just fine. We will see how long this "fix" lasts.

We have a Jenn-Air double oven freestanding range (electric ovens/gas top). For the second time the mother board needs to be replaced. After reading other complaints, it appears that our problem is very similar to others (steam or condensation from cooking destroys the electronic components). The death of the motherboard has rendered the oven useless. We can cook on the stovetop; however, there is a constant alarm sound that is emitted from the timer that will not turn off. We have to turn the range off via the circuit breaker when not in use.

I bought a Jenn-Air [$2,200] ceramic top, down draft oven in 2007. I have had nothing but problems with it; thermal shock destroying ceramic top, unstable pilots and now, the oven won't pre-heat above 150 degrees. I barely use the oven so the problem is certainly not normal wear and tear. The Jenn-Air customer representatives were pleasant, but unhelpful.

I purchased a Jenn air glass cooktop. Two years after I purchased it, the large burner went out. It was covered under warranty. Now 2 years later, the same burner has gone out and cooktop is out of warranty. Jenn air says there is not a problem with this part. I cannot believe that a burner only lasts 2 years. I don't even cook! I will never recommend to anyone to purchase any brand that is a part of Jenn Air. There is no customer satisfaction.

I have a Jenn-Air dual fuel slide in range. The control panel has burnt out not once but twice. It happens at this time of year when I use it the most. I think the issue is that condensation gets into the panel and burns it out. It has to be a design flaw. I think that is why most stoves have the oven controls on the back now. It is very sad as I loved my oven. It has burnt out again and as the second time it burnt out the company is out of business and it was almost one year. I will not put another dime into it. This needs to be recalled for this type of money! I bought this to last and he has failed me!

While making gravy on my expensive Jenn-Air Duel Fuel gas cook top stove, the heat from the flat pan caused 4 of the 5 burner knobs to melt. This is a hazard. The knobs should not be allowed to be so cheaply made that it melts during normal operations. These need to be recalled. Where is our consumer protection? I refuse to pay Whirlpool $54 to pay for their poor design. The melting of these knobs can cause severe burns, I had minor burns when I turned off the melted burner.

Ditto to all of the complaints made about the Jenn-Air slide-in gas range. I inherited the oven but it does not appear to be more than a few years old. We have replaced several parts including the control panel for $267.00 and the hot surface glow bar igniter for $48.00. I cannot believe that with all of these complaints there are no consequences for Jenn-Air. Very frustrating! I would give zero stars if I could.

I want to know what happened to my complaint with the BBB? I complained about two Jenn-Air Gas Cook Top. The first of which exploded in a propane fire, and the second of which is exhibiting problems. The problem did not get better when I spoke to Whirlpool customer service (who owns Jenn-Air), and is touting it as their "top of the line", until I contacted both the Safety Regulatory Commissions in NY, and the Attorney General's office, who reluctantly took on making a phone call. Then, Whirlpool started to pay attention. After all, it was my safety, and the safety of all at home that is at stake. That should be worth something huh?

Count me among the ever growing group of folks experiencing control panel failures on the Jenn-Air slide-in dual fuel downdraft ranges. This will be my second replacement. The first caused the lower left buttons (rapid preheat, oven light, vent, etc.) to stop working, but this time the entire panel is unresponsive. The replacement is somewhat trivial for an attentive and careful DIYer, but it is unreasonable to expect this to need replacement every couple of years at ~$200 a pop. The least the company could do is redesign the panel so that future replacements stop failing. I will be strongly recommending people to avoid Jenn-Air products.

Purchased an what we thought was a high quality Jenn Air electric Slide In Down Draft Range (8111P499-60). The front digital panel has had to be replaced several times. Each time costing a couple hundred dollars. Am waiting on a service repair tech now, and am dreading the repair cost before the holidays. Will never purchase another Jenn Air made appliance. I wish there were consequences.

I purchased this Jenn Air Dual Fuel Downdraft Range Model # JDS9860BDS for almost $2300. The touch pad stopped working and none of the buttons work. What a let down and Jenn Air says the only thing that I can do is call an authorized repair facility. This will cost approx $500.00. Stay away!

I purchased our downdraft, slide-in electric range in 2008. The control panel and ranges have repeatedly malfunctioned. And repair needed to occur so frequently that we were forced to purchase an extended warranty. Jenn Air claims that they do not replace ranges, nor do they offer monetary compensation. Aggravation, time, and expenses have incurred. Is anybody aware of class action suits in relation to this issue?

I bought a downdraft range (model jds9865bdp). After a couple of years, touch pad buttons start to malfunction. One by one the buttons cease to work. I notice that the design seems flawed as condensation from over gets into control panel. I inquired of registered repair shop and they claim they have seen same issue many times. I contacted Jenn-Air to see if there may be a recall and they claim they have never had a record of this type of issue on this model. In looking on line, I see many consumer complaints on same issue. Why would Jenn-Air not step up and make the needed repairs? It’s the last appliance by them or the parent company that I would ever consider purchasing.

I bought my house new in 2005. It came with this real nice Jenn-Air range (JES9800CAB) with convection oven and down draft. I have had to replace the control panel twice due to the ribbon that sends the signals from the control panel to the range's computer, breaks down over time/use. Now it's gone bad again. I can also talk about the lousy Maytag Neptune washer I bought, but that's another story. Maytag/Jenn-Air people are just awful to work with and the service/repair people don't want to work on Maytag/Jenn-Air products because they don't get paid quick enough if at all. So guess who gets to pay to repair all these top dollar appliances? You and I.

The black markings around the knobs began wearing off after only 60 days of use. It was only cleaned with dish soap and water. When I called Jenn-Air, I got a broken record answer that cosmetics were only covered for 30 days. That makes sense to detect delivery damages or damages not seen upon delivery. But because of doing renovations, the cooktop was not even used for the first month. The markings are defective and the company would have done well to recognize this defect and correct the situation. I will be pursuing this with BBB. Better they had done the right thing.

How do you give zero stars? The knobs on our Jenn-Air cooktop broke consistently over the years, mainly because they are made of cheap plastic. We continued to replace them at a cost of about $20 each, till we got tired of it. Why are the knobs not made of aluminum? I don't know, ask Jenn-Air. Anyway, when we called Jenn-Air customer service, all we got was a weak "we can give you 10% off on replacement knobs". Wow! A whole $1.30 because we still would have to pay the shipping. We sent a letter to customer service, as per directive, but we received no response. I don't think Jenn-Air is a company that "gets it". I suggest not buying Jenn-Air products ever again. We won't.

I replaced an electric two burners and grill Jenn-Air downdraft 30" cook top with a gas model of the same configuration. The grill is useless and the downdraft is insufficient and the design does not pull smoke from grill top. Most of cooking smoke will end up in house. The burner side does not even boil water. I have a standing invite to Jenn-Air to come over and show me how to boil water and grill a steak at the same time. It is impossible. Jenn-Air/Whirlpool is a joke. We have called them and had so called experts out multiple times and all agree, 'yep, it doesn't work.'

We thought we were doing the right thing, seven years ago, by purchasing what we perceived as a decent quality appliance. It was the worst purchase we ever made. Over $2300.00 including tax and delivery, and it is ready for the scrapyard. We have decided not to repair this stove, for the fourth time!

The control panel sends messages and beeps for no reason, usually in the middle of the night. The solution is to cut off power to unit. Very annoying and possible prelude to total breakdown of panel. The other parts (cooktop, grill and oven) have so far worked fine, however, not like my first two drop-ins which were great but made by Jenn-Air before it was Maytag/Whirlpool. It seems China or India are not the best possible choices for manufacturing these products.

I am trying to get a regulator for my gas grill that I paid approximately $1,000.00 at Lowe's in 2006. Regular service does not carry this part. They put me to California 800-913-8999. I ordered the part (it was said to be backordered) in July. I have not received the part yet. I believe an appliance, as expensive as this grill, should be easily serviceable more than 5 years. The model number is 720-0150LP. The serial number is DG-002-873842. MFG date 1/2005. I really need this part.

Jenn-Aire dual fuel modular downdraft slide in range front panel controls stopped working partial after a few years and now cannot select bake or broil so electric oven is useless. Gas cooktop still works fine after cleaning burner, it is sensitive to boil over, then won't light automatic which is a danger for gas in kitchen.

My first glass top on downdraft gas cook top JGD8430ADS cracked due to thermal issues. Since it is under warranty, Jenn-Air tried to replace it with a second one, which came cracked out of the package. This part is so poorly manufactured. There should be a recall on it.

I paid $2300 for a Jenn-Air slide in gas downdraft range about 3 years ago. Due to the way my kitchen was configured, I had no other choices. No other slide-in gas downdraft range is made. There was a non-working Jenn-Air in the space when I bought the house. I should have been alarmed I suppose. Stoves are supposed to work for decades without problems. I have had numerous problems but nothing that has not been mentioned by many other people. The igniter on the double burner quit working early on.

Last November, I purchased a Jenn-Air Stainless Steel 30'' Slide-In Gas Downdraft Range JGS9900CD from Sears. In 10 months, under normal household use, the touch panel for this new stove stopped working. I contacted Sears. I purchased the three-year extended warranty. Sears’ first action was to replace the circuit board for this stove which didn't resolve the problem. Next, they ordered the touchpad. A week later, a wrong part came in, so they ordered it again only to receive the same wrong part. It took me two and a half weeks talking to a Sears’ representative to get another repairman to come out and verify the part being ordered. The repairman talked on the phone with the parts people for about half an hour, after which he told me that they would research the part number and send me the correct part.

Jenn-Air finally replaced my badly malfunctioning double wall ovens, but they still refused to give me the ones I had ordered in the first place. And guess what! The new unit is worse than the first one. It fails in all the same ways and more. It is my opinion that Jenn-Air knows this is a bad product and they are dumping them on people. What does it take to force a company to recall defective products?

My slide-in Jenn Air range has been nothing but a disappointment since I bought it in 2007. The heat elements have given out 4 times and the electronic panel had to be replaced and repaired. One of the knobs stopped turning and had to be replaced (the inside and outside parts) twice. Jenn Air kept telling me they needed for the repair man to tell them the range needed to be replaced before they did that. Obviously they were waiting for the warranty to expire and the service men would like nothing better than come over every week, if they could, or the word to replace would never come from them, even thought they were telling me how many people had trouble with their new Jenn Air Appliances.

Jenny Craig misrepresented the food as low in soy, low sodium and a healthy way to lose weight. They encourage the use of sucralose/splenda a toxic, binding toxin artificial sweetener in drinks and in 90% of their foods. I cannot eat soy or sodium or sucralose. I became terribly ill and in pain from the gastrointestinal effect of the food & sucralose that I ended up at the doctor. Jenny Craig is not a healthy diet and sucralose has not even been approved in such liberal amounts by the FDA! Two words, Class action!

In August of 2010 I purchase a Jenn-Air side by side refrigerator from Airport Appliance. Refrigerator, right after installation, started to have condensation between the 2 doors as well as ice making within the freezer walls. I placed a call to Airport Appliance and they directed me to Jenn-Air. Then Jenn-Air sent me a technician from Mr. *** who after looking at the appliance said that parts were needed and he was going to order them. A month went by until the parts were installed, to no avail. Refrigerator still has condensation between doors and ice still appears within the freezer. A second technician was sent to my home and could not figure out what was wrong with the refrigerator and spoke to the technicians at Jenn-Air in front of me saying so.

Bought my house in 2006. Bought a full set of Jenn Air appliance top of the line. Felt at the time worth the investment. Not now. The $1200 dishwasher made so much noise and loads horrible, horrible. Not to mention does not clean dishes very well at all. Did complain early on, even called Sears where they were bought. No remedy.Did not really seem to care to remedy.

That's 2 control panels in 3 years! The fabulous features of this Jenn-Air oven & cooktop are diminished by the defective design of the digital control panel, which is completely unusable (and, consequently, is any part of the oven which requires digital input). My first panel went out in less than a year, and it was a nightmare getting the part ordered and the service company to replace it. (It was finally replaced the night before Thanksgiving! ) The replacement panel went out within 2 years, and the technician who replaced it said that this was his 3rd Jenn-Air panel replacement that week! He said that any steam/moisture from the oven can get behind the panel and short out the circuits. This same thing can happen to the burner controls, which haven't worked optimally for most of my ownership. Ugh! I'm crossing my fingers that control panel #3 doesn't go out soon.

Jenn-Air range/ovens apparently, have a major problem with faulty control boards on some of their models. I had the control panel replaced on mine by their preferred supplier in 2008 at a cost of $300. Now, in 2010, I had to pay another $300 to have it replaced again! Never, ever will I purchase anything made by Jenn-Air!

On 11/03/2010, I purchased a new downdraft JES9860CAS01 push in range and while removing from box, lifted up the front with weight on rear legs, the left rear leg folded to the ground. No warning about this flaw. Jenn-Air removed steel leg support and replaced with cheap thin alum.

It caught fire underneath the carriage on the main valve line/fuel rail.The stainless steel cooking area was all rusted out and burned away. Burners are all burned up and rusting away.the unit is 4 years old. I was contacting Jenn-Air/NexGrill for parts when I came across this website. After reading everyone else's problems, I thought, why bother. It's too dangerous for me and my family to use, not worth it.

My Jenn Air electric 30" slide in range was bought in April 2009. Today's date is Nov. 3, 2010. It’s now on its 4th electronic keypad. It’s unreliable. It takes too long to order spare parts. The service agents call promptly but do not have parts. So, we must wait an indeterminate time while the warranty runs on until the parts arrive. I’m thinking of calling CBC market place to expose this issue on TV. Whirlpool washes its hands off the problem when the warranty expires and offers no fix for problems with their electronic keypad: no oven, no downdraft fan, no convection, or a combination and complete shutdown.

After the demise of my 28-year-old Jenn-Air Stove, I was so pleased with it over the years, I bought another with slide-in downdraft electric range with a glass top in June 2009. A little over a year later, I noticed spots on the front of the stainless steel door and kick panel. I never used anything but soap and water in cleaning it.

Our $2,150, 3 year-old Jenn-Air downdraft range/oven is garbage. The screws that hold the burner plates down are cheap and not rust proof. The slightest amount of moisture causes them to rust. The ignitor on our main burner quit working. The repair person had to drill the screws out of two of the burners and replace the entire assembles. We are out $550 largely because J-A saved a few dollars (at most) by using inappropriate, inferior screws. We had Jenn-Air in a previous home and had an ongoing series of problems with it. Do not buy this brand!

I bought my Jenn-Air Electric Downdraft Slide-In Range 4 years ago. Since then, the touch panel has been replaced three times, including twice in 2010. I'm disgusted. Unfortunately, I need Jenn-Air's downdraft feature and so am pretty much stuck with this range (unless I want to buy a pricey Dacor range or remodel my kitchen to include an island cooktop with a pop-up downdraft element).

In 2007, I purchased a Jenn Air stove and dishwasher. In 2008 I started having issues with both. The following is a list of calls that I made to Jenn Air with their resolution dates:

Our 2008 year Jenn-Air downdraft gas cook top / grill came with our manufactured home, as an expensive upgrade. This stove is junk. It is not worth $1800 for a cook top. The burners don't put out enough heat to use a wok. If the downdraft is turned on at any speed, you cannot even boil water because the flames and consequently the heat are sucked away. So we are faced with stinking up the house when we cook, especially bacon, onions, fish etc.

Double wall oven unit turns itself on! Our oven started overheating past year through broiler mechanism during bake cycle. It singes food under two minutes and flames shoot out from excessive heat due to broiler. We constantly have to unplug unit or trip breaker to cut heat source. When we plug wall unit back in, the broiler automatically turns itself on. We do not push any buttons! Just watch in disbelief again and again.

I purchased a Jenn Air slide in gas range in March of 2009. Within 18 months the entire electronic panel went dead. First, a couple of the functions would not work and then the whole thing went dead. Without the electronic controls, the oven is unusable. The Jenn Air suggested repair man came out and said the whole panel had to be replaced.

We remodeled our kitchen in 2007. We bought all new appliances, including a downdraft electric range from Jenn-Air. The first thing I realized was that the stove top doesn't get real hot. It's hot enough to cook but it cycles on and off. So if you want to sear a steak or cook something at a high heat, it doesn't well. When I called about it, they said that it can't get too hot or it will break the glass top. I guess I should have thought of that myself.

In December 199, we purchased a Jenn Air down draft dual fuel stove. It arrived in time for Christmas and naturally two of the four burners did not work. The oven bakes like a dream, I dislike cleaning the cast iron grates and have never used the grilling feature. The stove top is so miserable to clean that I do not want to waste my time cleaning the whole unit. The oven door warped about four years ago and leaks steam which stains the white plastic. So now that appears dirty. For now, all features work so we will continue to use this item.

I purchase 4 Jenn-Air appliances. The built in double oven. I seriously doubt that the Convection part of this appliance works to any affect. It is truly pathetic. An oven half the price of the Jenn-Air worked perfect. This is a joke.

Six years ago, I bought a brand new Jenn-Air model# JES9750A 30" Electric Downdraft Stove from Meltons Appliances. Four months ago, the oven front control touch panel started flashing and some touch controls would not work. Then a few days later it started blinking and beeping and the oven stopped working completely. I had to shut off the circuit breaker to stop the beeping. Meltons is no longer in business so we called an authorized repairman. They told us it was the front panel electronic memory board along with some type of sensor behind it. I spent a total of $690 for parts and labor! Jenn-Air said the warranty has already expired.

We purchased top of the line Jennair appliances. The controls on the range have been repaired 3 times in less than 5 years and now the fridge stopped working due to some internal leakage issue leaving us with having to purchase a new fridge or paying $650+ to repair the 5 year old Jennair! Buyer beware!

We are one of the unfortunate people who bought a whole kitchen of Jenn Air appliances: refrigerator, hood, range with convection oven, and dish washer. These are expensive appliances but the quality of these appliances are poor. Specifically, the grill of the range discolored after only a couple of years of use. More importantly, the convection oven feature does not work and the range control knobs cracked internally which has to be replaced at the cost of $13 a piece, which is outrageous. The dishwasher seal stained easily and the partitions in the racks bent out of shape easily. Overall, we are very disappointed with their performance and will definitely replace with other brands. We bought Jenn Air thinking that they will have the Maytag reputation and quality. We are sure that the Jenn Air repairmen will be very, very busy.

I bought a Jenn Air Radiant Range with Convection Oven, model is SCE 30600B in 2000. I had to replace the relay board in my Jenn -Air radiant range/convection oven in 2007. The repair man told me it was a common problem with these ovens. It cost $200 to repair. Now the digital clock is no longer showing although the timer and oven temperature still work. This was an expensive appliance! It certainly has not put the Maytag repairman out of business, contrary to the TV ads.

I have a non-reparable Jenn-Air refrigerator. Numerous repairs have been made but the thing can't be fixed. It is ruining our floor from constant leaking and scraping. We want someone to take care of this, a new refrigerator and repaired floor.

My model #SCE30600W range which originally cost us over $2000 has a crack in the ceramic top. Everyone tells us that this part is no longer available because Jenn-Air is improving their ranges so they can charge even more. This could have been repaired for $3-500, but will not have to be totally replaced for more than $2500 and the range to be put in a dump? Green? American made? This is my last purchase of any Jenn-Air products. Stand behind your products.

My JennAir Convection Oven control panel lights went out after the 3rd cleaning and was quite new. I looked up on the internet the problems regarding this oven and soon realized it really couldn't be fixed. The control panel is not properly made and able to stand the extreme heat needed for cleaning. I continued to use the oven with a store bought oven thermometer and the unlit control panel. Last week using the oven, the beeper kept going off and today with the oven off, the beeper kept going off and could only be stopped by turning off the electric circuit breakers.

I purchased a Jenn-Air grill in March 2010. I placed an order for the following accessories: natural gas conversion kit and rotisserie kit on March 30, 2010. I have been calling for the past five months with no help. All employees must have been instructed to tell callers that the order is in the warehouse and will be shipped tomorrow. The items are never shipped. I had hoped to use my new grill all spring and summer. It is now approaching fall and I still cannot use my grill as I would like.

I have had three Jenn Airs and still have one. And i Loved them all. The one I now have was struck by lightning so may need replacing. After listening to these comments, I now know the last thing I'll be shopping for is a new Jenn Air. Thank you all for letting me know they no longer take pride in their product. Just goes to show your quality should be job one. Their lack of quality is not reflected in their prices. How sad. I wonder where these Jenn Air products are made.

Problem for Jenn-Air SCE30600 Slide-In Electric Kitchen Range, Clock and oven control display.

The downdraft vent works terrible. Whenever I grill things, the smoke alarm goes off! I had the repair person out three times from Jenn-Air and they claim that the vent is working just fine! One time, the repairman said that Jenn-Air could not make the fan any more powerful or it would put the gas flames out! Great design Jenn-Air! What a waste of money!

I remodeled my kitchen in 2007 and put in a glass front french door refrigerator, glass front dishwasher and glass top slide in range. It has been a disaster from the start. The range cooktop shattered and was replaced. I had to haggle with customer service the whole time to get them to cover the expense of this. Next, the key pad on the range stopped working, requiring another visit. It was replaced. The key pad broke 2 more times, which left me only able to cook at either 350 or 375 degrees, and was replaced 2 more times. Now it is broken again.

We purchased a Jenn-Air drop in stove top three years ago to replace an old Jenn-Air that had quit working. Now, three years later, the exhaust fan has totally quit, along with the indicator lights on the top of the stove. What gives? This was a pricey product, supposed to be among the best out there and three years later it dies?

We bought a new house with Jenn Air appliances. The oven would start to heat up and then trip off. We have the builder contact a service department. They came out and said the oven was not wired correctly at the factory. They had to order parts which took over a month. Within a year, the mother board went out and had to be replaced. Again it took a month to get the part. Within the next two years it did the same thing. The last time the fan for cool down went on and wouldn't stop until we turned off the breaker. I thought Jenn air cool good appliances. I will never buy a Jenn Air again. I found out that now our dishwasher is recalled. They can have it.

When I remodeled my kitchen 7 years ago, I simply had to have a special order Jenn-Air dual fuel range with all the bells and whistles. Now I am considering throwing it out and replacing it with something from Wal-Mart. The display keeps showing an error message and the beeper has not stopped beeping for days. I called the company, who told me I needed to have "an authorized repairperson" look at it. The only "authorized" person within 100 miles of my house will not work on it since I did not purchase it from them. I live in the country, and cannot find anyone that will come out here just to look at a stove, even unauthorized repairmen. I am stuck. I have no idea what to do. The stove will work, but the oven will not. I paid close to $2000 for a worthless piece of metal.

While baking at 350F for about 75 minutes, the broiler came on by itself on high. All attempts to turn it off did not work. The only way to stop it was to shut off the circuit breaker. It was hot enough to set off the smoke alarm.

When I opened the door of my Jenn Air oven to broil, I heard a swoosh, and then a flame leapt up to my face. It was literally a wall of fire, the width of the oven, that shot 2 feet into the air. It singed my hair and eyebrows, and burned my sclera (white part of the eye). I called Jenn Air customer service, and they apologized for the "inconvenience". They said they will send someone to fix it at their expense, but I am afraid to ever use the broil function again. Word of warning, if you use broil, open the door slowly and stand back. Has this happened to anyone else? My hair was singed (around the front of my face and my bangs were singed completely down to the scalp). My eyebrows were singed also. My eye doctor said it burned the sclera (white part of the eye), and just missed my cornea. I'm using eye drops (steroids) for the eye injury.

We purchased a new Jenn-Air French Door refrigerator in 2004 as part of a total kitchen remodel. After a service call about 6 months ago, in which the switch relay needed to be replaced, the technician noted that the compressor did not sound very good. Well, today his monition came to fruition. The compressor died and because the warranty ended 6 months ago, we must purchase a new refrigeration to replace the $2,200 that we purchased 5.5 years ago. Jenn-Air customer service basically said, "Too bad, so sad," and offered the 15% rebate/discount if we buy another Jenn-Air refrigerator.

I bought all new Jenn-Air appliances less than 4 years ago. I already replaced the dishwasher with a KitchenAid, wall oven door doesn't close tight, convection/microwave is just OK considering the price, refrigerator is OK, but inside plastic is cheap and sharp edges. Worst of all by far is the 48" gas Pro line Cooktop with Griddle. The BTU's are so low, the cooktop is miserable to cook on. I contacted Jenn-Air, but that was a waste of time. I ended up buying a Miele single wok burner and put it in my pantry where I now do most of my cooking. Now I'm sorry I didn't spend the extra money (probably almost 3 times what I spent on Jenn-Air and get the high end commercial type appliances.

I live full time in The Bahamas. Having purchased the range (Model No. JES9860BAS Serial No. 19318549PA) on line through the internet in Aug 2009 for our holiday home in Vail I did not see the stove until late December and upon discovering that it did not work properly reported the fact the authorities at that time as per the User Guide. They (Jenn-Air) were unable to get an agent/mechanic to come out before I left Vail around 10 or 12th January of this year. I reported the problem again around 12th March this year and finally after a few weeks an agent/mechanic did come to the house but was of little to no help and stated that the new downdraft Jenn-Air ranges are not as effective as the old ones.

I was not surprised to find all of these complaints. Sounds like Jenn-Air is getting away with ripping folks off. In 2004, we remodeled our kitchen and purchased all new Jenn-Air appliances. I have not had any problems with my dishwasher or oven (knock on wood) but my refrigerator (JBR2086HES) has quit working three times. The first time, it was the compressor and the last two times, it was the control panel. Luckily, we have a good appliance repair service in the area and my problems have usually been fixed within a week. All three times, my fridge went out; I didn't realize it until too late. Subsequently, I have lost hundreds of dollars worth of food. In addition, I had to take time off to be home for the service call and then the repair call. All together, I have had to take 20 hours off of work.

I purchased a Jenn-Air barbecue grill 3 seasons ago. It is now rusted to the point of no use. I found out it was not made by Jenn-Air but was marketed by Lowe's under the Jenn-Air name. The only reason I purchased this was the Jenn-Air name. I believe this was fraud or misrepresentation by Lowe's. Now, nobody wants to claim responsibility. I am unable to get parts or some sort of refund. I paid over $1000 for this grill and now have nothing to show for it but a rust pile.

We purchased the Jenn-Air Microwave/oven wall unit JMW9530DAW a few years ago and it has been terrible. We were not able to use it well for several months due to the door not closing well and not keeping the temp regulated. After my husband replaced the seal in the door and hinges, we have been able to use it with a less than attractive plastic clip on the outside to hold it shut. The door has fallen off several times. Thankfully there are no injuries yet but definitely, it is not convenient to have happen and the door is usually hot when it happens. Also, it's not safe for our children so our teenagers are not allowed to cook in it. Now the control panel is not working on the left side, so it cannot be used at all. This was an expensive unit and due to it being placed in a brick insert on the wall, replacing with another brand is not a good option. All 3 of these issues have been common complaints among users and Jenn-Air should recall this product.

This is a Model JDR8895AAS that was installed two years ago. The electronic ignition switches started clicking and flames started shooting out of one of them.

We purchased an entire kitchen of appliances from Idlers approx. two years ago. Thus, far the ice maker has gone out twice, the control panel on the refrigerator once. The dishwasher control panel once. The range knob has fallen off and Idler's hasn't been any help locating another, matter of fact Idler's hasn't been much help for anything except for the initial exchange of several thousand dollars. I honestly don't expect anything to come of this but if I could warn at least one person from making the same mistake I did then maybe something positive would come of it. That is not to purchase Jenn-air and not to purchase from Idler's.

In Feb. of 2009, we bought new Jenn-Air appliances for the house we were moving into. Within months, the racks on the dishwasher broke and had to be replaced. The duel fuel stove has a bottom drawer that came in racked. The technician came out and re-bent it. The drawer still does not align properly.

Its a Sn D00790582 Model JES9800CAS purchased 03/08/2010ar Sears with Sears delivery. The new Jenn Air range was set up today and during initial check out of systems, the back left burner started smoking and filled the kitchen/dinning room with a burnt brake pad smell. The burner was shut off and on further check,, I noticed that the burner element was not seated under the top of stove and tilting at a 25% angle? I immediately shut power at the panel off and notified Sears who said, "do not use, we will order a new one". I have contacted Jenn Air 4 times via email with no response and one time via phone with empty promises from the customer rep. I'm still waiting for return call.

I purchased Jenn-Air Dual Fuel Downdraft Range in 1999. I have replaced the front control module (~$250 ea) twice. After paying for a "high end" stove and finding the "quality" of that product, I would never purchase another Jenn-Air product again. Reading online, this appears to be an apparent problem with that vintage of Jenn-Air Range (Model SVD48600P). Contacting Jenn-air provides no results.

I bought a kitchen full of Jenn-Air appliances four years ago. It took 6 months and many appliance repair people to get the double ovens to work. The space between the double panes of glass in the oven doors was improperly sealed, so there is dirt we can't remove. The microwave stopped working after 3 years. The cost to repair exceeded the replacement cost so we bought a new one, not Jenn-Air. Now, the cooktop has lost its fan and one burner. It will cost over $400 to fix. We have to buy a new one. The refrigerator door has never closed properly. We live with it. I think the quality of these appliances is disgraceful.

I used my microwave while the oven was self-cleaning and the microwave blew out. I called Jenn-Air to explain what happened and they said I should not use the microwave while the oven is self-cleaning. I examined the owner's manual and there is no such warning mentioned. The repair estimate for a new fuse and control board and service call is between $300 to $400. I feel Jenn-Air should be liable for the repair since they failed to print a warning in the owner's manual.

Jenn-Air appliances had been installed in a one-year old house we bought in 2006. We thought, based on the name on the appliances, that we had quality equipment in the kitchen. Not so. Refrigerator doors don't align, door on oven fell off once while in use, coil in oven literally exploded while in use, and the oven circuit board failed and had to be replaced. The last straw is the dishwasher motor has failed and needs to be replaced. I called customer service and all they could tell me was to contact a local repair service.

This morning, while heating water for tea, the electronic controls on our Jenn-Air gas stove top started clicking then a pop and smoke started billowing out from the stove controls. Immediately, we shut off the stove burners but the smell of burnt or melted electrical wiring filled our house.

Count me as another disgruntled Jenn Air customer. We have (barely) a 4 year old gas downdraft range. The electronic oven control panel has failed on 4 occasions. Judging from other reports, this isn't a fluke. There seems to be something wrong with the electronic control panel on these ovens. I keep paying for repairs. The part is in warranty, but the labor isn't. Jenn Air has finally agreed to cover labor this time, but this is getting ridiculous.

On 12-13-2009, our almost exactly 3-year old Jenn-Air Dual Fuel double oven range caught on fire. Only the surface control knobs (all of them) when igniting the burners to make breakfast. My husband put out the fire with damage only to the stove (none to property thank goodness) and he disconnected the gas to the stove. The next day, I contacted Jenn-Air and they were very efficient in scheduling someone to be at my house by Wednesday (2days). Monday afternoon, I received a very nice call from Lorna with the safety department letting me know the services would be fully covered by J-A. Wednesday, the repairman arrived and rendered the stove useless. He said we had a gas leak in the stove. He said he would put a note to his company ASI to have our family on priority for repair. He needed to order the parts. He said in our situation, the parts should be overnighted or 2-day delivery.

The inside glass panel popped and broke while we were using the self-cleaning oven feature. This is the second Jenn-Air oven we've owned and the second where something has happened that we believe to be a manufacturing defect. In the first oven, a cross-over piece fell and shorted out the circuit board. We had to replace the entire oven. This oven was considered to be high end. Too bad the quality wasn't there. I seriously doubt we will end purchase another Jenn-Air appliance.

I purchased three Jenn-Air appliances in Spring of 2007. I bought a dishwasher, a range and a refrigerator. I have had so much trouble with the range. The touch-pad controller of the oven settings broke only 11 months after I bought the appliance. When I pressed the buttons, instead of starting the oven, light, or timer, nothing happened. I called and got a repair man to come, who just came and found out the same thing I told him, and called Jenn-Air for a replacement. I got the replacements 11 months after I bought the appliance, just within the one-year warranty. The new panel broke within less than a year of getting it, so I called the repair man again. He came again and asked for a third panel from Jenn-Air. Jenn-Air replaced it again, even though it was beyond the extent of the warranty.

Today, August 30, 2009, our Jenn-Air Side X Side started burning, smoke pouring from underneath the doors. An electrical burned smell preceded the smoke by at least 15 minutes. So, we were investigating the kitchen for the burning source when I noticed the refrigerator smoking. I called the Maytag service line at 5:30 CDST. They had just closed, so no one took our call. We were directed to use the website, which I will do next. Luckily, we were home. So our only loss is the refrigerator.

We purchased a new Jenn-Air range to replace a 7-year-old Frigidaire range that has a bad computer board which is no longer available, rendering the Frigidaire useless. The new Jenn-Air was installed yesterday. This evening, my wife set the oven to bake a casserole. After only two minutes, the display flashed "power loss" and then went dark. No controls worked. Relays started clicking like mad. Fearing the thing might catch fire, I switched off the breaker.

I bought a Jenn-Air downdraft stove in 2000. It was the third Jenn-Air I'd purchased and I loved my first two. From the beginning, though, this unit was a mess. It arrived with insulation jamming the ventilation fan for the convection oven. The spark unit for the left burners broke more than once and had to be replaced. The BTUs on the left side never worked correctly. The front burner charred food, while the rear barely warmed it. The grease drain had to be unclogged every few days because there was a kink in the line. As often as not, turning on the right front burner shorted out the mother board, so I'd get error messages and beeping and could not get it to re-set without throwing the circuit breaker.

I recently visited a distributor that carries your product and was not impressed with the service that I received. I currently own a Jenn-Air downdraft electric stove and would like to replace it as we have now owned this one for 22 years. My wife and I went to Tasco Distributors in Mississauga and the gentleman that served us was not willing to give us a printout of the product that we were interested in unless we gave a deposit. He informed me that he does not work for free; whatever that implies, I'm not quite sure.