Jenn-Air Reviews

Run! I would echo each review, built in oven microwave, we have replaced multiple boards and have now been without our oven or microwave for 4 months with still no answer or resolution plan. Oven less than three years old. High end, paid over $4k.

We’ve had a circuit board for our micro wave/oven on order for three months. We’ve already paid app $1,700 for three other boards. Jennair may, at one time, have been a market leader. But oh my has the quality degraded. We spent over $6,000 on this Jennair combo only for it to fail in less than 5 years.

Oven/Microwave 27'combo (purchased in 2019) gave E2 error code and stopped working on New Years. Called JennAir and they gave a referral for service. Guy came, took $900 for part, and the run around began. Now it's almost May, several phone calls to them and the service guy without resolution, and out $900. Called 2 other service companies and states control panel is on back order with no estimated date. Throwing in towel (and money) and going to buy a GE. Customer service fail, appliance fail and overall fail. Appliances should last more than 6 years or at least have parts available to fix. Spent too much money on brand name and its all unacceptable.

We purchased a home that had a $5,000 oven from JennAir installed just two years prior. Within only a few years, we started getting an error saying a button was stuck, and the oven became unreliable. When we reached out for support, JennAir was completely unwilling to help or offer any type of solution. For a premium brand at this price point, that level of customer service is unacceptable. An appliance like this should last far longer than 6 years. We are not replacing a $5,000 oven this soon. Very disappointing experience. I would not recommend JennAir based on both product reliability and lack of support.

I echo all the reviews: I would steer a WIDE berth around the JennAir brand! Our new home 2 yrs ago came with the full JennAir "upgrade" appliance package. The controls on the microwave/oven unit are simply ridiculous and very frustrating to use, but you can learn to live with them. The oven literally takes almost 1/2-hr to preheat, whereas our cheap GE oven in our other home takes 5-10 mins to reach same temp. I was just now changing the water filter in the fridge: should be simple, except that when I turned the filter to unlock and remove it, the check valve that's supposed to stop the flow of water instantly FAILED allowing full-pressure water to shoot out of the fridge and across the kitchen!

Do not ever buy a JennAir double oven, when I purchased this expensive $4k oven 4 years ago, from day one of delivery the racks were peeling a silver plastic coating that would get in the food. They told me to just burn it off, for years I tried to clean it and scrub and it still peels. After having this oven for a year the electric circuit board went out. And two years later the circuit board went out again and we now do not have a warranty and the part is $1800.00 so guess what I just bought a GE. When trying to get this oven out the glass in the door breaks! To sum it up this is the worst quality oven I have ever had with the most expensive priced oven I have ever had! Not worth the hassle and money. Also, don’t buy your appliances from Jeff **, the sales guy was a snake and they also did nothing to help!

Poor service, bad customer service, proposed the most expensive solution while the issue can be fixed at a lower cost. If your product is no longer covered under warranty, don't use their services and simply call a technician in your neighborhood.

I am extremely disappointed with JennAir appliances. We invested a significant amount of money to fully equip our kitchen — double oven, microwave, dishwasher, refrigerator — the entire package. For the price we paid, we expected exceptional quality and long-term reliability. Unfortunately, that has not been our experience at all.

We purchased a Jenn-Air 30" convection double-wall oven, a 30" warming drawer, a 36" gas cooktop, a 42" French door refrigerator, a dishwasher, and a stove hood in 2014. Except for the dishwasher and refrigerator, everything has worked fine, until the last three months when the pump went out on the dishwasher and the fans gave out on the oven. The repairman said that fixing the ovens wouldn't be worth it. It would cost ~$900 with no guarantee that it would work when done. Most of the repairs are ones that I anticipated, but for an oven to only last 11 years seems ridiculous. My mother's ovens lasted 25 years. But the repairman said Jenn-Air is just a Whirlpool with a different face and price.

Remodeled our home kitchen 7 years ago which included all JennAir appliances. So far we had to replace, at a significant cost, entire door on the freezer due to cracked water line servicing the water dispenser. Terrible design, you can't just replace the water line as it's a sealed unit. Have replaced LED lights in the refrigerator which should have been long lasting per owners manual, customer services response was "oh well we're sorry". The lights are out again. Cost of replacement is ridiculous. We've been waiting on control board for the wall combination microwave and oven for over 2 months and had to cancel traditional Thanksgiving and Christmas entertainment for our families. Board is "back ordered" with no projected delivery date. So much for quality and higher end branding. Customer service and parts availability is terrible.