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I've had Jenn-Air stoves for most of my adult life. I've purchased 3 gas cook top with electric ovens ..the last purchase was a shock....It can't be real stainless steel...it stains, it scratches very easily, it never looks like it did at purchase. The "wrought iron" on the stovetop is NOT wrought iron (more like ROT iron). It's just cheap metal that's been painted I guess. Their solution...just send out more of the same crummy parts for replacement. It's a shame that this company is producing such an inferior product compared to what they use to produce. I've had this stove for about 3 years now, you can cook with it, but clean up is a trial. I don't expect any action from this review, I just want to share so others don't have to experience same.
We have had these appliances in our new house for less than 4 years now. Our first issues were with the stove top with burner issues (may be installer error?), then our oven had powder coating coming off part. It took 6 months to get a new part with no use of the oven. Now our microwave start button quit working. Fortunately we bought a Bosch dishwasher and it is great. Whirlpool bought the Jenn-Air line and brand many years ago and it is not the quality of the past....
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Our builder installed all Jenn Air (a Whirlpool subset) in our kitchen 7 years ago- 2 ovens, a microwave, dishwasher, fridge/freezer, stovetop, and wine fridge. They look lovely. However, both (yes, both) ovens have have the F2E1 shorted key issue three times. While the products were under warranty, it cost us just about $100 dollars for repair (that’s still $500 over time). Now that the product is not under warranty, it cost $1200 for the part, not even including the labor. It is not a double oven. It is two separate appliances, installed in completely separate parts of the kitchen. So this clearly a product flaw.
Our dishwasher has always functioned ok but not exceptionally. We’ve had to replace two parts and both times it was items that should have lasted longer than the 2 or 5 years that they did. I noticed the other day that the logo is peeling off the appliance. Pathetic. The wine fridge door is starting to sag on its hinges. The customer service is horrible. Incredibly long wait times, very sweet and completely clueless representatives who have no power to fix problems and are great at empathizing and stalling you but never escalate and never fix anything.
Here’s the long and short: everything about this company looks good from the outside: slick website, sweet customer service representatives, pretty appliances. Once you go even a centimeter below the surface, there is nothing there but a poorly functioning, inefficient system that is going to cost you a pile of money. Make a better choice and save yourself some time, frustration and cash.
Bought a JennAir Combination microwave/oven and had nothing but problems. It looks really nice but costs a lot on repair parts most of which are backordered. Customer service is fine for simple stuff but escalating a serious design flaw like the F2E1 error which like many plagued me too, has now turned my oven into a paper weight.
We had a Jennair Combination JMVV3430DS01 oven/microwave installed during a renovation 6 years ago, in a home we use in the winter. Christmas Eve 2022 with a big party coming to dinner I wake up to an error screen -“stuck/ shorted key. This product is experiencing a problem and can no longer be used.” I called Jennair on Tuesday as they were closed for the weekend and Monday for the holiday and I spoke to a representative and was told that they needed 21 business days to try to source the part and then 10 business days of escalation and then if still no part they would offer a prorata discount on a new unit - but then said that they had a huge waiting list on those. But, the rep did say the replacement part would be free, normally $1,250.
They did set up a ticket with their local repair company who said he knew what it was and wouldn’t come out till they had the part. Still waiting. Well there are no replacement parts, which they blame on Covid and they don’t even have replacement models - no Jennair or KitchenAid combo units anywhere. I am in the escalation period now and am looking at other manufacturers - no one else has these issues where no parts or replacement appliances. Whirlpool needs to care for their Jennair and KitchenAid customers. I think there should be some federal laws protecting consumers. We buy high end appliances and expect more than lies and delays.
My Jenn-Air oven was 7 years old when the lower oven blower needed to be replaced which caused the oven to not work at all. It took several weeks before a repair person was able to come out and replace that part. That did not fix the problem, yes the oven then worked, but made a bizarre sound when on a cleaning cycle. The same part needed replacement because it was faulty, as well as needing a new control; waited a month before it was repaired. Almost one and a half years later the lower oven blower has failed again. Out of warranty this time. Repair was done, however, oven would make a bad noise the moment it was turned on and again until it cooled.
Had a repair person come out again and at this time said the problem was the upper blower. Obviously, there is something wrong with the manufacturing of these parts. At this point I have spent over $1400 in repairs. I should also mention that I don't use the oven that often since I rely on a small oven many times. Jenn-Air was acquired by Whirlpool in 2006 and now represents the super-premium segment of Whirlpool Corporation brand portfolio. Maybe it's time they supervise and check the factories manufacturing their replacement parts.
Beware of incorrect installation specs in your manual when building your kitchen around these appliances. Purchased Jenn-Air EVERYTHING because that's what Best Buy sold me on... Our cabinet makers used their manual guide posted on their website to build the built-in cabinet... Jenn-Air is SO negligent that their manual has the wrong information posted so the fridge will stick out rather than being flush. Customer service emailed me a document with the correct information and told me the fridge will still work. Of course, it will work, but I didn't spend 12k on a fridge and 50k on a custom kitchen to have a built-in fridge that sticks out. The manual has the wrong information - if this is just the beginning of my experience with Jenn-Air, I'm ready to send EVERYTHING back to Best Buy. The customer service rep is escalating my issue - will see what happens. If you have purchased a built-in, do not go by what the manual says, the depth MUST be 25".
I recently purchased a complete Jenn-air kitchen suite. Units have been installed per manufacturer's specifications. Both built-in wall oven and stove top overheat and both my contractor and repair service stated these are common issues.
2. Cooktop overheats.
Anyone interested in joining a class-action suit please contact me.
My previous two downdraft and cooktops made by Jenn Air were fantastic appliances. Both lasted 20 years with very heavy use. The new one I just purchased this year? Trash. Who designed this? The oven isn’t self cleaning, it’s moisture assisted scrubbing. The cooktop is far more difficult to clean, and scratches easier. The finish - stainless steel type - never really looks clean. The cooktop controls are touchy. It either barely heats or goes to high heat. The controls are touchy, and barely a brush of a finger, and the mode or temp or time or something is altered. I hate this stove. Horribly disappointed, but can’t afford to buy another. Fortunate I do like cold salads and sandwiches.
I had all Jenn-air appliances installed into a new house we moved into in Nov 2016. By April 2019 the dishwasher developed a fault on the inlet valve and caused a water leak out of the dishwasher requiring complete replacement of our wooden flooring. Replaced it with a Bosch. Later in 2019 the microwave failed and could not be repaired, replaced it with a Whirlpool model identical to the Jenn-air but much cheaper! The double oven had from time to time displayed error messages, cleared by turning off the power to the oven, and often the top or bottom lights would come on for no reason.
Now the control panel is reporting error F2E1, similar to other reviews here. Jenn-air hides behind its warranty, which has by now expired. The cost to replace the control panel is over $1300. In my opinion this company has a great marketing department and apparently a poor hardware and software development group. One star is way too many for this company. I can only say after multiple experiences with Jenn-air they do not regard reliability as important. I have no legal experience, but the numerous control panel issues reported on their ovens looks to be a systematic design and/or manufacturing issue.
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