Jenn-Air Reviews

Remodeled our home kitchen 7 years ago which included all JennAir appliances. So far we had to replace, at a significant cost, entire door on the freezer due to cracked water line servicing the water dispenser. Terrible design, you can't just replace the water line as it's a sealed unit. Have replaced LED lights in the refrigerator which should have been long lasting per owners manual, customer services response was "oh well we're sorry". The lights are out again. Cost of replacement is ridiculous. We've been waiting on control board for the wall combination microwave and oven for over 2 months and had to cancel traditional Thanksgiving and Christmas entertainment for our families. Board is "back ordered" with no projected delivery date. So much for quality and higher end branding. Customer service and parts availability is terrible.

Based on my experience and in my opinion. Absolutely the worst set of appliances we have purchased. If that were an option, would have rated Zero stars. Advertised as high-end with a premium price tag. Bought all appliances from this brand by trusting the parent Whirlpool brand. Bad workmanship on trims, cooktop burner labels that are stenciled on and disappear with regular non-abrasive cleaning. To top it off, installation by Best Buy was an unmitigated disaster- shoddy, uncaring…never again! Microwave magnetron gave up just outside of warranty, now dishwasher is malfunctioning. Stove hood has such sharp edges, great one could easily lacerate one’s head. Buyer beware!

Multiple repairs to Microwave including new mother board. Same for wall over, including eventually replacing unit. 2 service calls for re3frigerator including replace freezer door. Only good point is that customer service reps are good.

Have had my Jenn Air slide in unit "repaired" 3 times and the oven has never worked properly. Temperature gauges are different depending on it being placed in different areas of the rack. Roasting a Turkey results in the top or breast side looking good and food thermometer reads it is cooked to temperature. Bottom of Turkey is still Raw. Not partially cooked-RAW bloody.

Bought a Jenn-air 36" gas range, 36" range chimney hood and a refrigerator for our kitchen remodel. All had problems within a year. The oven would not come to temp, even after 45 minutes. It would also randomly beep, even if it was off, sometimes beeping every 10 minutes for over an hour. It was repaired three times, and still was not right, wouldn't come to temp and continued to beep. Jenn-air eventually gave us a store credit for a new range, but this was after months of dealing with a bad oven -- we used the store credit to purchase a different brand. In addition, the 36" gas range has a very poorly designed oven space. It is almost impossible to use two oven racks at the same time unless the items are shallow.

We bought a brand new Toll Brothers house with all Jenn Air appliances 12 years ago. They immediately started breaking. First was the dishwasher...They came and fixed it a number of times under warranty, then it was done after about 6 years of torture. We got a Bosch and it was 1000 times better than the Jenn Air and we have had no problems at all since. Next the refrigerator/freezer....This probably was 10k to purchase. Problems for the last 12 years, constantly! It does not keep the temperature, the ice maker is on the door and is also completely frozen and needs to be taken out and cleaned out routinely. It has stopped working altogether and required parts. It is awful.

I have a new home with 5 Jennair products. 4 of these have broken completely and one has intermittent faults. If you want service. It is a nightmare, they use third party providers who vary in competency. FOr the money the product quality is engineered to fail. the classic example would be the burner knobs that are really good quality metal on the outside, but where they attach, very thin plastic. Jennair are aware of the is issue and do nothing. All four of the appliances have been unusable for over a month. At four days off and 18 phone calls and lasting about 25 mins to an hour each. Still no end in sight. Disgusting.

I regret ever purchasing JennAir. The product quality is nowhere near what you would expect for the price, and the customer service is even worse. Repeated issues have gone unresolved, service is slow, and communication is terrible. After spending thousands of dollars, I’m left with frustration, disappointment, and appliances that don’t live up to their promises. Save yourself the headache and choose another brand – JennAir does not stand behind its products or its customers.

I purchased a JennAir Microwave/Oven/Air Fryer that has not worked properly since day one. I live in Miami and have been forced to deal with their local service provider, Flamingo Appliance Service. After a full year of excuses and empty promises, my unit still does not function as it should. Do not make the same mistake I did—JennAir appliances may look good, but they don’t work, and the service is a nightmare!

You should never buy a JennAir product. Their service is horrific. We paid $5,100 for a fancy Jenn Air 30 Elec Double Wall Convection Oven in April 2021. The user control panel went out and JennAir cannot supply the part because they have zero control over their supply chain for parts. It’s outsourced “somewhere” and no one has any idea when it will ever be produced. They said it was on permanent back order. Customer service was awful; I’m sure good folks in TN- but zero help. We are having to cook on our outdoor grill (works great!) since no oven. This is the worse user experience I have ever had of any product.

We bought a brand new house with JennAir appliances. Wall microwave and oven has issues in 1st month with touch display not working and ceramic clap lost in microwave in 2nd month. Microwave door not locking in an angle. Besides multiple issues, Jenn air refused to change appliances. 6 months down the lane, I got my stovetop chipped one corner and Jenn air failed to provide reason stating cosmetic and refused to cover beside it being a material defect. Couple of weeks later lost middle filament not working which was attempted and fixed by Jenn air authorized dealer. After fix, the flush sitting of Jenn air to counter was lost and stovetop is not wiggly on counter. When asked they refused to fix. VERY Disappointed by the brand. NOT build to last long. BUILD TO GONE FIRST should be their tag line instead. Very poor customer service.

We purchased 5 appliances brand new from a 3rd party store - our total was over $30K. Our dishwasher came with a ton of water still in it. It leaked all over our brand new hardwood as we were unpacking it. The packaging inside was clearly water damaged like they had completed the testing with the cardboard, etc inside of it - and it was completely moldy.

We have JennAir appliances. They are not low-end so you would think they would be worthy of the price tag. A refrigerator had to be replaced, not under warranty. Our microwave/convection oven had a defect with a stuck key. Had to be replaced, not under warranty. And now our oven has to be replaced because of a stuck key. Which means the electronic system failed. They do not stand by their product. Our appliances are lightly used. The cost of replacements was over $10,000. Why bother? You’re better off buying a $5000 suite and replacing them if they’re not up to snuff.

Absolute nightmare dealing with this company. Nobody answers the phone. Can't get parts on a stove only 10 years old. Stove malfunction almost burnt my house down. Do not buy anything from them! No customer service at all!

We built a brand new home. We have Jennair which is Whirlpool's higher end product -- they're all pieces of junk. We have a hood, two ovens, stove top, dishwasher and microwave. It's been 1.5 years since the house has been built and so far the HOOD, MICROWAVE and DISHWASHER ALL BROKE. What kind of crappy company is Whirlpool. Now to fix the dishwasher, they need electrical parts and guess what, it's on back order with Whirlpool and I may not have a dishwasher working for a month or two. One of our rentals has the ventless Whirlpool washer and dryer. They are about 3 years old, and since it's a vacation home, we only use it a few times per year. Guess what! I gotta replace both too.. because they stopped working. What a piece of junk. The company is joke. Will never buy whirlpool again. Pay the extra money. It's not worth the aggravation and you'll end up spending more money to replace the units later.

When in need of oven repair, JennAir Customer service neglected to offer an easy fix for many situations. Flip the breaker. By shutting down the power the range resets and often fixes the issue. Start here before calling for service. Extremely disappointed by Jenn Air Customer service!!!

I bought all JennAir appliances for my kitchen when I built my house in 2019. Since then, I've had problems with my refrigerator, wall oven/microwave combination unit and my beverage fridge. I have been very unhappy with the product. The refrigerator lights have had to be replaced multiple times. The control panel on the wall oven/microwave combination unit went bad and had to be replaced. And the beverage fridge fan had to be replaced. I do not recommend JennAir Appliances to anyone looking for appliances.

Jenn-Air appliances are not made with quality. I purchased a suite of appliances from them 3 years ago and the freezer and microwave have both gone out twice. Microwave/wall oven was replaced 9 months ago and microwave is out again. The service provider they use is a joke. Technicians don’t show up because of illness or their van broke vans break down. Forget about trying to escalate to someone who can assist.

My first experience with Jenn Air double ovens. The control panel indicates a stuck key code. Now both ovens do not work. After a month without an oven I’m now told current eta is another 2 months or more. I have no oven for Thanksgiving and now they are telling me end of January so Christmas is ruined as well. I was told if the part could not be replaced in a timely manner only to be told now that I either wait or pay for a prorated new oven whatever that means. They could not tell me what that would cost. My ticket has been escalated but no one ever calls back. It is obvious Jenn Air does not stand behind their products. I will never buy from them again. I DO NOT RECOMMEND the ovens, they look nice but don’t last!

I purchased a Jenn-Air Noir gas range based on an identical range I purchased 10 years ago. Not the same product!! Those beautiful knobs that you see on the range have plastic interiors that melt and strip - when you turn the knob to the "OFF" position the gas stays on. All of the knobs have either melted or are loose. After contacting JennAir's "Safety" Department, a technician came out and surveyed the stove. The report stated that the knobs constituted a gas/fire issue. I never heard back from JennAir.

Jenn-Air products are unreliable. I bought all my kitchen appliances from them and spent a lot of money. My microwave broke down within 12 months and it took two (2) visits for someone to come and fix it. My dishwasher broke down 14 months after purchase and it’s been over 2 months and the appliance is still not fixed. I would not recommend this manufacturer!

Renovated a home 4 years ago and went with Jenn Air Rise appliances because I thought it was a higher quality than the standard Frigidaire or GE. The wall oven with microwave failed before it was even 3 years old. It showed a common error code failure and the front electrical panel had to be replaced…. This was a $1200.00 repair through their authorized repair company. This expensive replacement part (panel) also failed within weeks with the same error code! The survive tech suggested that I buy the 5yr extended warranty for $1000.00 because it is “likely to fail again” so I did. I can’t afford $1200.00 every other week. Unfortunate that a $5k+ oven is such poor quality.

Phone reps with scripted responses are there to frustrate you and offer no assistance. I had a problem motherboard with a 6 year old oven/micro according to error code. Come to find out Jenair directly (no dealer involved) shipped me a prototype oven without me knowing and said it’s out of warranty and should never have been sent to us. Somehow it’s my fault for not knowing and after weeks of frustrating conversations they agree to ship us a new oven.

Two (2) Jenn-Air products, a 30” slide in gas range & a slide in microwave, both less than 6yrs old, & both required keypad replacements. Microwave was pro-rated as it is a full replacement. No parts available. No help from Jenn-Air customer service on the slide in range for the Network Interface or UV wire replacement. I WOULD NEVER BUY OR RECOMMEND A JENN-AIR PRODUCT TO ANYONE! Spend your money on a competitor's product.

TERRIBLE CUSTOMER SERVICE AND PRODUCT on a faulty, overpriced refrigerator. The refrigerator drawer freezes everything placed inside, regardless of temperature. The same serviceman that came twice even commented on the issues with this brand, even gave me direction, but JennAir came back to tell me the serviceman said the unit was fine. It's comical how they seem to think I will be ok with a faulty refrigerator and push this till my warranty ends or I give up. Isn't it odd that my new dishwasher was defective as well.. purchased same time, same day and both faulty.

I purchased this oven when I had my kitchen remodeled and have had nothing but problems with it from the start. The self-cleaning function does not work even after running the cycle several times. It entails massive scrubbing and even then, it doesn't come clean. The glass door is filthy. I've provided photos. The oven is just slightly over three years old and looks like it is just full of wear and tear. The grates are also defective and the coating has come off. I was sent several grates and they all have the same problem. The Thermador oven I had previously was 30 years old and worked so much better than this one. I highly discourage anyone from purchasing it.

Bought a 10k 6 burner stove and oven have had nothing but issues with it! 1 of the gas burners doesn't work, the glass display screen cracked on its own. Then a year later I bought a 36-inch canopy vent to go over top, it came dented, sent it back, waited 2 months for a new unit. It came with a small dent and have had nothing but problems with from the day I received it. Clip that holds the flap up has broke twice, and the light falls out on the same side as well. Simply not worth the money. And have fun with service as you could almost afford to buy a different brand of product for what you'll be charged to fix your Jenn-air appliances.

I purchased a full suite of JennAir appliances for my home about five years ago, spending nearly $20,000 with the expectation of quality and durability. Unfortunately, my experience has been far from satisfactory. The dishwasher's control box has completely failed, and I've had to make multiple service calls over the years regarding the refrigerator and stove.

I can't say enough bad things about this brand, and the service that GE offers to support their product. Maybe, a long time ago, this was a quality product. If you purchase anything "Jenn Air" you will be sorry. I made the mistake of purchase a double wall oven, dishwasher, and gas cooktop. All of them were trash right from day one.

We bought all Jenn Air for a complete 2018 remodel. The ovens overheat and shut down. The probe mode never worked more than twice in a row. The refrigerator freezes veggies regardless of settings. The dishwasher starts and stops when it wants and is totally useless. We hand wash. The fancy lowering fan lost lights after a month and we rarely use it. The company sent contract help out a few times after extensive hassle and replaced parts that broke again within months. As soon as the warranty expired they blew us off. The repair people told us these were common issues. We would never buy from this sleazy company again.