Jenn-Air Reviews

We bought all Jenn Air for a complete 2018 remodel. The ovens overheat and shut down. The probe mode never worked more than twice in a row. The refrigerator freezes veggies regardless of settings. The dishwasher starts and stops when it wants and is totally useless. We hand wash. The fancy lowering fan lost lights after a month and we rarely use it. The company sent contract help out a few times after extensive hassle and replaced parts that broke again within months. As soon as the warranty expired they blew us off. The repair people told us these were common issues. We would never buy from this sleazy company again.

Purchased an electric downdraft range to replace a Jenn-Air downdraft electric cooktop….I’m so disappointed. The oven takes 35 minutes to reach a temperature of 350 degrees-which is unacceptable. After several calls to Jenn-Air, we still have the same problem. Another major problem is that the oven heats up the adjacent cabinets to 150 degrees. Jenn-Air replaced the “rope” gasket but we still have heat leaking out. Jenn-Air offers no resolution to either of our problems. I would and will not purchase another Jenn-Air product.

We bought an all JennAir appliance for our complete kitchen remodel. The dishwasher needed the control panel replaced 4 times and the sump filter twice. The double wall convection had to replaced and the self-cleaning oven doesn't work very well. The French door refrigerator has had its control temperature/freezing panel replaced twice. The icemaker in the door works terribly and we were constantly trying to unclog it with a hair dryer. Purchased this junk in fall of 2019. Have already replaced the dishwasher and refrigerator. Will be joining the class action lawsuit against JennAir and Whirlpool.

We brought a Jennair 48"gas convection range. I am telling you, do not do it! Our stovetop ceramic top was chipped when we got it and they would not stand behind it. They would gladly send out a service team member to only charge us for that service. The wifi on the range never would connect after many hours and several calls we got it to work. Customer service is lousy and so is the product.

So I bought a high end very expensive dark and moody refrigerator from JennAir. As one could imagine that a dark interior depends on a lighting system that is reliable. I was told that the lights should last the life of the product. Even the JennAir manual printed exactly this statement regarding the durability of the lighting system. From the very beginning the lights began burning out and it has to be changed by a professional or damage to the interior would be the result if done by someone who is not trained properly. After spending over 400 hundred dollars we finally contacted JennAir. Jenn Air agreed to send a tech and change out the mechanism that controls the lights for free. We were really impressed but now two years later the light situation is happening all over again. JennAir has the attitude that this can happen and we just need to call a tech.

Two years ago I was excited to buy my new Jenn-Air appliances. Sleek, modern and quality. Boy was I incorrect. We have had problems from the beginning. The refrigerator was either installed wrong by the dealer or the refrigerators do not have proper ways of mounting. My refrigerator tilts out of its hole on top and we have not found someone to fix it. We have a gorgeous kitchen and the refrigerator tilts out like a piece of garbage.

Have a Jenn Air Combo Microwave/Wall oven, currently waiting on parts for the oven. Sounds like the touchscreen has broken, and I hear that self-cleaning can be problematic. At what point do these large appliance companies realize that heat and computers don't mix? I don't need to oven to connect to the internet FFS. I just need it to work! Been without an oven for a month now. Joke.

Bought an icemaker 3 years ago and had trouble right from the start. Called customer service and they told me to change the filter and descale the unit as the problem is due to hard water. The problem would resurface every three months or so and I would call and be given the same response and I was assured it was just hard water. After over 2 years of calling they decided to send a technician to look at it. That was when I was told the liner was cracked when the unit was made and it is unrepairable. Also by the time they figured it out it was now out of warranty. They did offer to sell me another icemaker though!

This is my first ever product review but I guess it takes a lot to dissatisfy me as a consumer. We purchased two Jennair appliances in 2021. First the 36 inch kitchen induction stove top blew a major electronic component within the first 18 months. The stove basically had a complete melt down and it took 8 weeks to get parts. This past week 12/1/23 the Jennair microwave /wall oven combo has an error code that indicates a control board failure and once again parts are on back order. No baking for Christmas. Keep in mind these two appliances are less than 3 years old! I recommend you NEVER EVER buy Jennair if you don't want problem after problem with a total disaster to get them repaired. If you do happen to buy them get the very expensive extended warranties because they will fail???

We moved in to a house with 3 month old Jenn Air Ovens and Jenn Air refrigerators and have had nothing but problems. The digital display on the ovens has broken twice and the cost to replace is almost as much as the oven itself. On the refrigerator, the ice machine broke after three years. Not what we would expect from such a high end brand.

We bought a set of four kitchen appliance from Bray and Scarff at Washington DC area 6 years. They include a build-in fridge, a build-in oven, a dish washer, and a build-in microwave, altogether for over $15,000 in 2017. They were beautiful to look at, and despite many bad reviews at the time on product quality, we went ahead with the purchase. Now, 6 years later, well, they did live up to their reputation of possibly the worst product quality and reliability.

We use all appliances as usual. Our dishwasher needs to have the motor replaced and the oven blew up when we put them in a cleaning mode and the bottom one did not heat up. Technician looked at it and it took more than 2 months to find a replacement and they only replaced the inner part of the glass door that blew up. They replaced the control panel. Everything else is considered cosmetics! Laughable. Jenn-Air is not a good brand. I am over 60 and have used ovens all my life and never heard of fa brand new oven blowing up.

Microwave - stuck F2 key; 7 months to get part and replace it. Fridge/freezer - "long lasting" LED lights failing one at a time, which cost $35/ea, and which you have to experiment with to figure out which one is the bad one. Dishwasher - top rack fell into bottom rack the other day; does not have normally-mounted sliding rails, but pieces that are spot-welded together (?!) and came apart, with rust underneath the spots, AND the screws mounting those pieces must be removed/replaced from the OUTside of the unit, so you have to pull it out of the wall. This suite of appliances is only 5 yrs old, and we didn't even use the dishwasher until 2 yrs ago. Just waiting for the stovetop/exhaust to find their own ways to fail.

Purchased a $5k double wall oven 5 years ago. It stopped working- the technician says it needs a $1800 part- which is indefinitely on backorder. Jenn-Air confirmed backorder, except said the part is $2500. It's been over a month since we ordered, with no hint of when we may be able to receive the part to repair our oven. Second complaint to Jenn-Air and based on our error codes, they recommended we try buying a sub-part that was available. Well, it's not the right part- and they won't pay for return shipping. So we own a brick of an oven- waiting on a part with no anticipated timeframe provided. For a $5k oven- this is not how I would have expected to be treated. If this is how they treat their existing customers, then I cannot recommend.

I've had Jenn-Air stoves for most of my adult life. I've purchased 3 gas cook top with electric ovens ..the last purchase was a shock....It can't be real stainless steel...it stains, it scratches very easily, it never looks like it did at purchase. The "wrought iron" on the stovetop is NOT wrought iron (more like ROT iron). It's just cheap metal that's been painted I guess. Their solution...just send out more of the same crummy parts for replacement. It's a shame that this company is producing such an inferior product compared to what they use to produce. I've had this stove for about 3 years now, you can cook with it, but clean up is a trial. I don't expect any action from this review, I just want to share so others don't have to experience same.

We have had these appliances in our new house for less than 4 years now. Our first issues were with the stove top with burner issues (may be installer error?), then our oven had powder coating coming off part. It took 6 months to get a new part with no use of the oven. Now our microwave start button quit working. Fortunately we bought a Bosch dishwasher and it is great. Whirlpool bought the Jenn-Air line and brand many years ago and it is not the quality of the past....

Our builder installed all Jenn Air (a Whirlpool subset) in our kitchen 7 years ago- 2 ovens, a microwave, dishwasher, fridge/freezer, stovetop, and wine fridge. They look lovely. However, both (yes, both) ovens have have the F2E1 shorted key issue three times. While the products were under warranty, it cost us just about $100 dollars for repair (that’s still $500 over time). Now that the product is not under warranty, it cost $1200 for the part, not even including the labor. It is not a double oven. It is two separate appliances, installed in completely separate parts of the kitchen. So this clearly a product flaw.

Bought a JennAir Combination microwave/oven and had nothing but problems. It looks really nice but costs a lot on repair parts most of which are backordered. Customer service is fine for simple stuff but escalating a serious design flaw like the F2E1 error which like many plagued me too, has now turned my oven into a paper weight.

We had a Jennair Combination JMVV3430DS01 oven/microwave installed during a renovation 6 years ago, in a home we use in the winter. Christmas Eve 2022 with a big party coming to dinner I wake up to an error screen -“stuck/ shorted key. This product is experiencing a problem and can no longer be used.” I called Jennair on Tuesday as they were closed for the weekend and Monday for the holiday and I spoke to a representative and was told that they needed 21 business days to try to source the part and then 10 business days of escalation and then if still no part they would offer a prorata discount on a new unit - but then said that they had a huge waiting list on those. But, the rep did say the replacement part would be free, normally $1,250.

My Jenn-Air oven was 7 years old when the lower oven blower needed to be replaced which caused the oven to not work at all. It took several weeks before a repair person was able to come out and replace that part. That did not fix the problem, yes the oven then worked, but made a bizarre sound when on a cleaning cycle. The same part needed replacement because it was faulty, as well as needing a new control; waited a month before it was repaired. Almost one and a half years later the lower oven blower has failed again. Out of warranty this time. Repair was done, however, oven would make a bad noise the moment it was turned on and again until it cooled.

Beware of incorrect installation specs in your manual when building your kitchen around these appliances. Purchased Jenn-Air EVERYTHING because that's what Best Buy sold me on... Our cabinet makers used their manual guide posted on their website to build the built-in cabinet... Jenn-Air is SO negligent that their manual has the wrong information posted so the fridge will stick out rather than being flush. Customer service emailed me a document with the correct information and told me the fridge will still work. Of course, it will work, but I didn't spend 12k on a fridge and 50k on a custom kitchen to have a built-in fridge that sticks out. The manual has the wrong information - if this is just the beginning of my experience with Jenn-Air, I'm ready to send EVERYTHING back to Best Buy. The customer service rep is escalating my issue - will see what happens. If you have purchased a built-in, do not go by what the manual says, the depth MUST be 25".

I recently purchased a complete Jenn-air kitchen suite. Units have been installed per manufacturer's specifications. Both built-in wall oven and stove top overheat and both my contractor and repair service stated these are common issues.

My previous two downdraft and cooktops made by Jenn Air were fantastic appliances. Both lasted 20 years with very heavy use. The new one I just purchased this year? Trash. Who designed this? The oven isn’t self cleaning, it’s moisture assisted scrubbing. The cooktop is far more difficult to clean, and scratches easier. The finish - stainless steel type - never really looks clean. The cooktop controls are touchy. It either barely heats or goes to high heat. The controls are touchy, and barely a brush of a finger, and the mode or temp or time or something is altered. I hate this stove. Horribly disappointed, but can’t afford to buy another. Fortunate I do like cold salads and sandwiches.

I had all Jenn-air appliances installed into a new house we moved into in Nov 2016. By April 2019 the dishwasher developed a fault on the inlet valve and caused a water leak out of the dishwasher requiring complete replacement of our wooden flooring. Replaced it with a Bosch. Later in 2019 the microwave failed and could not be repaired, replaced it with a Whirlpool model identical to the Jenn-air but much cheaper! The double oven had from time to time displayed error messages, cleared by turning off the power to the oven, and often the top or bottom lights would come on for no reason.

In 2018 we purchased a Jen-Air wall oven, Dishwasher and Refrigerator. In these four years we replaced the Wall oven three times (you have to be the Hulk to change the racks to a different level…). The Dishwasher pump needed to be changed, and the door gasket on the refrigerator was torn and had to be replaced. I will NEVER buy anything that this company makes. Pretty expensive mistake.

For more than 1.5 years I have needed a new gasket for my 10,000.00 fridge. I have spent hours upon hours trying to get the part. They have sent me the wrong part 5 TIMES!! The last time I talked to their customer service representative, she promised to send me the part directly - 6 weeks ago. I still do not have it. Which means I must call them again. I try to tell them that my 10.00 gasket is catalogued incorrectly. They say they have investigated (hahaha) but still have been unable to find me a gasket for my fridge. RUN from Jenn Air.

Don’t buy Jenn-Air products. They are a piece of crap. We have a dishwasher, stove and microwave. They’ve all failed and their customer service has been awful. Beware of this crap company. I want it all out of my house and I would replace it all if I could afford to start over. And Perch is totally helpful too and I would never go to that store again either.

In my development, the top model homes have Jenn-Air kitchen appliances costing several thousands of dollars. Most home owners here have constant problem with these supposedly high end appliances. In my home, the control panel on the Electric Wall oven has been replaced twice. I understand this model oven has a design flaw, which Jenn-Air is aware of. We use the oven less than once per month. Our dishwasher was replaced. The replacement worked for about one year. It stopped working since around 12/15/21. Jenn-Air ordered the part. After about 4 weeks, they came back to say they can find the part and that they will give me an upgrade dishwasher.

Built home 7 years ago. After 4 years control panel on oven went out. Since all of our appliances were Jenn-Air we purchased a second Jenn-Air wall oven (during that time our Jenn-Air dishwasher also only 4 years old started leaking) since the control panel was discontinued on previous oven. Now not even 2 years later again the control panel went out and we are told it will be $1000 to replace. Absolutely not acceptable for a company to run a business like this. Have reached out with no response.

We purchased Jenn-Air high end refrigerator and gas stove in July. After 4 months the fridge died. Phoned for service and so far have been 1 month without a fridge. After numerous phone calls I keep being told the part was shipped to the service rep but no confirmation of receipt or when service is to be done and each time they tell me a different shipping date. They assure me the service rep will call me but no one does...and I thought Samsung was bad...so much for my dream kitchen...don't spend the money..