Jenn-Air Reviews

Purchased an electric downdraft range to replace a Jenn-Air downdraft electric cooktop….I’m so disappointed. The oven takes 35 minutes to reach a temperature of 350 degrees-which is unacceptable. After several calls to Jenn-Air, we still have the same problem. Another major problem is that the oven heats up the adjacent cabinets to 150 degrees. Jenn-Air replaced the “rope” gasket but we still have heat leaking out. Jenn-Air offers no resolution to either of our problems. I would and will not purchase another Jenn-Air product.

We bought an all JennAir appliance for our complete kitchen remodel. The dishwasher needed the control panel replaced 4 times and the sump filter twice. The double wall convection had to replaced and the self-cleaning oven doesn't work very well. The French door refrigerator has had its control temperature/freezing panel replaced twice. The icemaker in the door works terribly and we were constantly trying to unclog it with a hair dryer. Purchased this junk in fall of 2019. Have already replaced the dishwasher and refrigerator. Will be joining the class action lawsuit against JennAir and Whirlpool.

We brought a Jennair 48"gas convection range. I am telling you, do not do it! Our stovetop ceramic top was chipped when we got it and they would not stand behind it. They would gladly send out a service team member to only charge us for that service. The wifi on the range never would connect after many hours and several calls we got it to work. Customer service is lousy and so is the product.

So I bought a high end very expensive dark and moody refrigerator from JennAir. As one could imagine that a dark interior depends on a lighting system that is reliable. I was told that the lights should last the life of the product. Even the JennAir manual printed exactly this statement regarding the durability of the lighting system. From the very beginning the lights began burning out and it has to be changed by a professional or damage to the interior would be the result if done by someone who is not trained properly. After spending over 400 hundred dollars we finally contacted JennAir. Jenn Air agreed to send a tech and change out the mechanism that controls the lights for free. We were really impressed but now two years later the light situation is happening all over again. JennAir has the attitude that this can happen and we just need to call a tech.

Two years ago I was excited to buy my new Jenn-Air appliances. Sleek, modern and quality. Boy was I incorrect. We have had problems from the beginning. The refrigerator was either installed wrong by the dealer or the refrigerators do not have proper ways of mounting. My refrigerator tilts out of its hole on top and we have not found someone to fix it. We have a gorgeous kitchen and the refrigerator tilts out like a piece of garbage.

Have a Jenn Air Combo Microwave/Wall oven, currently waiting on parts for the oven. Sounds like the touchscreen has broken, and I hear that self-cleaning can be problematic. At what point do these large appliance companies realize that heat and computers don't mix? I don't need to oven to connect to the internet FFS. I just need it to work! Been without an oven for a month now. Joke.

Bought an icemaker 3 years ago and had trouble right from the start. Called customer service and they told me to change the filter and descale the unit as the problem is due to hard water. The problem would resurface every three months or so and I would call and be given the same response and I was assured it was just hard water. After over 2 years of calling they decided to send a technician to look at it. That was when I was told the liner was cracked when the unit was made and it is unrepairable. Also by the time they figured it out it was now out of warranty. They did offer to sell me another icemaker though!

This is my first ever product review but I guess it takes a lot to dissatisfy me as a consumer. We purchased two Jennair appliances in 2021. First the 36 inch kitchen induction stove top blew a major electronic component within the first 18 months. The stove basically had a complete melt down and it took 8 weeks to get parts. This past week 12/1/23 the Jennair microwave /wall oven combo has an error code that indicates a control board failure and once again parts are on back order. No baking for Christmas. Keep in mind these two appliances are less than 3 years old! I recommend you NEVER EVER buy Jennair if you don't want problem after problem with a total disaster to get them repaired. If you do happen to buy them get the very expensive extended warranties because they will fail???

We moved in to a house with 3 month old Jenn Air Ovens and Jenn Air refrigerators and have had nothing but problems. The digital display on the ovens has broken twice and the cost to replace is almost as much as the oven itself. On the refrigerator, the ice machine broke after three years. Not what we would expect from such a high end brand.

We bought a set of four kitchen appliance from Bray and Scarff at Washington DC area 6 years. They include a build-in fridge, a build-in oven, a dish washer, and a build-in microwave, altogether for over $15,000 in 2017. They were beautiful to look at, and despite many bad reviews at the time on product quality, we went ahead with the purchase. Now, 6 years later, well, they did live up to their reputation of possibly the worst product quality and reliability.

We use all appliances as usual. Our dishwasher needs to have the motor replaced and the oven blew up when we put them in a cleaning mode and the bottom one did not heat up. Technician looked at it and it took more than 2 months to find a replacement and they only replaced the inner part of the glass door that blew up. They replaced the control panel. Everything else is considered cosmetics! Laughable. Jenn-Air is not a good brand. I am over 60 and have used ovens all my life and never heard of fa brand new oven blowing up.

Microwave - stuck F2 key; 7 months to get part and replace it. Fridge/freezer - "long lasting" LED lights failing one at a time, which cost $35/ea, and which you have to experiment with to figure out which one is the bad one. Dishwasher - top rack fell into bottom rack the other day; does not have normally-mounted sliding rails, but pieces that are spot-welded together (?!) and came apart, with rust underneath the spots, AND the screws mounting those pieces must be removed/replaced from the OUTside of the unit, so you have to pull it out of the wall. This suite of appliances is only 5 yrs old, and we didn't even use the dishwasher until 2 yrs ago. Just waiting for the stovetop/exhaust to find their own ways to fail.

Purchased a $5k double wall oven 5 years ago. It stopped working- the technician says it needs a $1800 part- which is indefinitely on backorder. Jenn-Air confirmed backorder, except said the part is $2500. It's been over a month since we ordered, with no hint of when we may be able to receive the part to repair our oven. Second complaint to Jenn-Air and based on our error codes, they recommended we try buying a sub-part that was available. Well, it's not the right part- and they won't pay for return shipping. So we own a brick of an oven- waiting on a part with no anticipated timeframe provided. For a $5k oven- this is not how I would have expected to be treated. If this is how they treat their existing customers, then I cannot recommend.

I've had Jenn-Air stoves for most of my adult life. I've purchased 3 gas cook top with electric ovens ..the last purchase was a shock....It can't be real stainless steel...it stains, it scratches very easily, it never looks like it did at purchase. The "wrought iron" on the stovetop is NOT wrought iron (more like ROT iron). It's just cheap metal that's been painted I guess. Their solution...just send out more of the same crummy parts for replacement. It's a shame that this company is producing such an inferior product compared to what they use to produce. I've had this stove for about 3 years now, you can cook with it, but clean up is a trial. I don't expect any action from this review, I just want to share so others don't have to experience same.

We have had these appliances in our new house for less than 4 years now. Our first issues were with the stove top with burner issues (may be installer error?), then our oven had powder coating coming off part. It took 6 months to get a new part with no use of the oven. Now our microwave start button quit working. Fortunately we bought a Bosch dishwasher and it is great. Whirlpool bought the Jenn-Air line and brand many years ago and it is not the quality of the past....

Our builder installed all Jenn Air (a Whirlpool subset) in our kitchen 7 years ago- 2 ovens, a microwave, dishwasher, fridge/freezer, stovetop, and wine fridge. They look lovely. However, both (yes, both) ovens have have the F2E1 shorted key issue three times. While the products were under warranty, it cost us just about $100 dollars for repair (that’s still $500 over time). Now that the product is not under warranty, it cost $1200 for the part, not even including the labor. It is not a double oven. It is two separate appliances, installed in completely separate parts of the kitchen. So this clearly a product flaw.

Bought a JennAir Combination microwave/oven and had nothing but problems. It looks really nice but costs a lot on repair parts most of which are backordered. Customer service is fine for simple stuff but escalating a serious design flaw like the F2E1 error which like many plagued me too, has now turned my oven into a paper weight.

We had a Jennair Combination JMVV3430DS01 oven/microwave installed during a renovation 6 years ago, in a home we use in the winter. Christmas Eve 2022 with a big party coming to dinner I wake up to an error screen -“stuck/ shorted key. This product is experiencing a problem and can no longer be used.” I called Jennair on Tuesday as they were closed for the weekend and Monday for the holiday and I spoke to a representative and was told that they needed 21 business days to try to source the part and then 10 business days of escalation and then if still no part they would offer a prorata discount on a new unit - but then said that they had a huge waiting list on those. But, the rep did say the replacement part would be free, normally $1,250.

My Jenn-Air oven was 7 years old when the lower oven blower needed to be replaced which caused the oven to not work at all. It took several weeks before a repair person was able to come out and replace that part. That did not fix the problem, yes the oven then worked, but made a bizarre sound when on a cleaning cycle. The same part needed replacement because it was faulty, as well as needing a new control; waited a month before it was repaired. Almost one and a half years later the lower oven blower has failed again. Out of warranty this time. Repair was done, however, oven would make a bad noise the moment it was turned on and again until it cooled.

Beware of incorrect installation specs in your manual when building your kitchen around these appliances. Purchased Jenn-Air EVERYTHING because that's what Best Buy sold me on... Our cabinet makers used their manual guide posted on their website to build the built-in cabinet... Jenn-Air is SO negligent that their manual has the wrong information posted so the fridge will stick out rather than being flush. Customer service emailed me a document with the correct information and told me the fridge will still work. Of course, it will work, but I didn't spend 12k on a fridge and 50k on a custom kitchen to have a built-in fridge that sticks out. The manual has the wrong information - if this is just the beginning of my experience with Jenn-Air, I'm ready to send EVERYTHING back to Best Buy. The customer service rep is escalating my issue - will see what happens. If you have purchased a built-in, do not go by what the manual says, the depth MUST be 25".

I recently purchased a complete Jenn-air kitchen suite. Units have been installed per manufacturer's specifications. Both built-in wall oven and stove top overheat and both my contractor and repair service stated these are common issues.

My previous two downdraft and cooktops made by Jenn Air were fantastic appliances. Both lasted 20 years with very heavy use. The new one I just purchased this year? Trash. Who designed this? The oven isn’t self cleaning, it’s moisture assisted scrubbing. The cooktop is far more difficult to clean, and scratches easier. The finish - stainless steel type - never really looks clean. The cooktop controls are touchy. It either barely heats or goes to high heat. The controls are touchy, and barely a brush of a finger, and the mode or temp or time or something is altered. I hate this stove. Horribly disappointed, but can’t afford to buy another. Fortunate I do like cold salads and sandwiches.

I had all Jenn-air appliances installed into a new house we moved into in Nov 2016. By April 2019 the dishwasher developed a fault on the inlet valve and caused a water leak out of the dishwasher requiring complete replacement of our wooden flooring. Replaced it with a Bosch. Later in 2019 the microwave failed and could not be repaired, replaced it with a Whirlpool model identical to the Jenn-air but much cheaper! The double oven had from time to time displayed error messages, cleared by turning off the power to the oven, and often the top or bottom lights would come on for no reason.

In 2018 we purchased a Jen-Air wall oven, Dishwasher and Refrigerator. In these four years we replaced the Wall oven three times (you have to be the Hulk to change the racks to a different level…). The Dishwasher pump needed to be changed, and the door gasket on the refrigerator was torn and had to be replaced. I will NEVER buy anything that this company makes. Pretty expensive mistake.

For more than 1.5 years I have needed a new gasket for my 10,000.00 fridge. I have spent hours upon hours trying to get the part. They have sent me the wrong part 5 TIMES!! The last time I talked to their customer service representative, she promised to send me the part directly - 6 weeks ago. I still do not have it. Which means I must call them again. I try to tell them that my 10.00 gasket is catalogued incorrectly. They say they have investigated (hahaha) but still have been unable to find me a gasket for my fridge. RUN from Jenn Air.

Don’t buy Jenn-Air products. They are a piece of crap. We have a dishwasher, stove and microwave. They’ve all failed and their customer service has been awful. Beware of this crap company. I want it all out of my house and I would replace it all if I could afford to start over. And Perch is totally helpful too and I would never go to that store again either.

In my development, the top model homes have Jenn-Air kitchen appliances costing several thousands of dollars. Most home owners here have constant problem with these supposedly high end appliances. In my home, the control panel on the Electric Wall oven has been replaced twice. I understand this model oven has a design flaw, which Jenn-Air is aware of. We use the oven less than once per month. Our dishwasher was replaced. The replacement worked for about one year. It stopped working since around 12/15/21. Jenn-Air ordered the part. After about 4 weeks, they came back to say they can find the part and that they will give me an upgrade dishwasher.

Built home 7 years ago. After 4 years control panel on oven went out. Since all of our appliances were Jenn-Air we purchased a second Jenn-Air wall oven (during that time our Jenn-Air dishwasher also only 4 years old started leaking) since the control panel was discontinued on previous oven. Now not even 2 years later again the control panel went out and we are told it will be $1000 to replace. Absolutely not acceptable for a company to run a business like this. Have reached out with no response.

We purchased Jenn-Air high end refrigerator and gas stove in July. After 4 months the fridge died. Phoned for service and so far have been 1 month without a fridge. After numerous phone calls I keep being told the part was shipped to the service rep but no confirmation of receipt or when service is to be done and each time they tell me a different shipping date. They assure me the service rep will call me but no one does...and I thought Samsung was bad...so much for my dream kitchen...don't spend the money..

Whirlpool and JennAir are junk, don't buy from these brands, they sell junk value products at a premium price with no customers service and very low quality. After spending over $20K to upgrade to JennAir and Whirlpool products (even, microwave, fridge, washer and dryer) I had have problems with every single appliance. The washer and built in microwave more than twice each. I am putting these on the curb and rolling back to Samsung products.

Do not buy Jenn-Air, not worth the $$$ parts discontinued for expensive units. I bought a range hood, the part that fails on every single one is no longer available from manufacturer. I would not spend the extra money to buy this brand.

We purchased a Jenn-Air dishwasher and double oven in 2017 and both are not worth the money. The dishwasher is very cheap and breaks all the time. Our double oven which was 6K CAD is now malfunctioning because of the control panel F2/E1 stuck error key. I was told it would cost $1300 to replace it and I know it will break again in the future because of the poor design. The steam from the oven goes into the touch panel and causes corrosion. Do not purchases double ovens with a touch panel!

Motherboard replaced 3 times. Now fan not working. Self-cleaning is a joke. Second oven, takes forever to heat up and if pan is bigger than 2 inches won’t fit. Do Not purchase. Little rubber feet under grate all missing. Just a joke.

Standing about 10" or less in front of it, where you'd stand to select from the menu, you can't read a thing without squatting. I contacted Jenn-Air about back-lighting the panel, and offering replacement panels. They have no plans to do that. For $1800, I expect more.

I purchased Jenn-Air kitchen appliances in January 2020 including a 48” fridge, dishwasher, microwave/wall oven and fridge freezer drawers. A year later, I have had multiple service appointments with every single item and not a single appliance performs correctly. I have had over six service appointments just on the microwave/wall oven with multiple parts replaced (electrical panel, control panel, fan). It still spontaneously shuts off. The dishwasher only turns on half the time. Both ice makers don’t work. The lights in the fridge needed to be replaced.

One of the igniters on our Jenn-Air stove top needs to be replaced but to gain access to the igniter two of the burners have to be removed. The problem is the screws that fasten the burners to the stovetop are completely rusted and have to be drilled out and that`s a $500 plus job. So why why why were stainless steel screws not installed at the factory?!! Every time you have a little spill or a boil-over water is getting down there and soaking those screws. It's unfortunate because the stove has been good for 9 years (we did have another ignition problem repaired under warranty a few years ago) and looks great. Whatever brand you consider buying or already have, check for those screws on the stovetop and if they will potentially rust.

After several attempts to repair lights that have never worked since day one, this one is a very bad product. Waste of over $10,000. Sorry I purchased this built in refrigerator. Jenn-Air not to be trusted.

Purchased a Jenn-Air combination convection oven/convection microwave just over 5 years ago. The cost of the unit was approximately $4800 at that time. 3 months out of warranty, the microwave stopped working. At this point there have been 9 service calls in an attempt to repair the unit to no avail. The magnetron & inverter have been replaced twice & now heading into the third time. The thermostat, transformer & appliance manager have all been replaced as well. So how long does this go on??

We remodeled our home in late spring 2017 and purchased a Jenn-Air combo microwave wall oven, model: JMW2427DS01. It worked fine the 1st couple of years, however, April 2020 the control panel was faulting and other weird things happened like the oven light would mysteriously turn on and the microwave wouldn't work properly. We had repair service come check it out and run diags. He said he was going to order us a new electronic panel and never came back. 2 weeks ago, the control panel froze while both ovens were in use. Service is coming this weekend. In the meantime, we tripped the breaker again hoping it would temporarily work.

5K down on a new fridge 7 months ago, Jenn-Air just pushed delivery out to July, 1 year delay because of COVID / vendor issues, I think not. I am deflated and I haven't even gotten the unit yet. I am not even sure what to think at this point.

This Jenn-Air free standing range had all the bells and whistles and after all she was 12 years old and never needed a repairman but finally gave up last week. She had multiple organ failures; the door hinges, oven relay and locking mechanism. I guess we got our money's worth.

My wife and I recently completed construction of our new home. We decided on JennAir appliances for the kitchen. For the range, we liked the look of the Rise line, and purchased a 36” gas range. Unfortunately, the oven portion quit working after 8 months of use. We of course contacted JennAir about the problem, only to have a service member come to our home....3 days late.... and tell us he cannot locate parts! I reached out to JennAir, again. Their customer service rep informed me that parts are back ordered, and we should not expect to see our range repaired for 3 to 4 weeks.... That is a month without a range oven, after spending just shy of $6700. If you are looking set fire to a large sum of money, play lottery prior to purchasing JennAir products - you will most likely have better luck and a more enjoyable experience.

I purchased a Jenn Air Duel Fuel Slide-in Range 5 years ago and within the first year, I the control panel had to be replaced for the first time. Since that time, it has been replaced twice more and the heating element failed twice. Thankfully I had an extended warranty contract but being without a working oven each time is a terrible inconvenience. The oven has a AquaLift self cleaning feature which is useless as it did not perform as marketed and the JennAir technician advised against using it as it was likely what was causing the control panel failure. What has prompted this writing is that during the most recent service call the technician discovered that the Burner Box under the heating element is corroded and cracking. Needless to say that one should not expect so many issues with a 5 year, higher end product. I would not recommend purchasing Jenn-Air.

Purchased 24” drawer refrigerator freezer December 2019 from ADU Appliance, Linthicum Maryland and BOTH ADU and JENNAIR refuse return of their NONWORKING unit after service calls, replacement unit and service calls, still not working, JennAir and ADU will not return. Now I am stuck with a $4k 24” hunk of junk in my kitchen that still does not work. Unit refrigerator consistently freezes food, milk, cream, broccoli etc., and freezer temperature would not stay on anything but zero. Obtained service and was informed that freezer temperature will default to zero. Refrigerator still freezing food and drinks. Had unit serviced. JennAir service contractor ordered a new temperature control panel, waited 2-3 mos, no part, requested a refund, they offered replacement.

Less than 2 yrs after we spent top $$ on Jenn-Air appliances, the wall oven Control panel was replaced. Then again in 2 yrs the Control panel started to show error message (shorted/stuck key. Customer service told us to turn off breaker and reset oven. This we were doing forever because of the error messages. Finally the message now come on all the time accompanied by beeping sounds. Called Jenn-Air and was advised that the Control panel has to replaced by a technician and that it would cost $1100 plus technician cost. This oven is very expensive to maintain especially when you have to cough up $1500 every 2 yr (control panel life). I would never recommend Jenn-Air oven to anyone. I will never buy Jenn-Air again. O stars.

The AquaLift Self Cleaning is a joke. It does not do a good or even reasonable job of cleaning. Jenn Air won't do anything about it. You can check other reviews of this system on the internet. Stains remain no matter how many times you run the system. The manual tells Not to use oven cleaners or abrasives, which I can understand. However JennAirs AquaLift is terrible. The range performs very well otherwise, but who has the ability to check the so called self clean system when purchasing a range.

Updated on 8/17/2023: Well we thought by buying a Jenn Air product it is more of the top of the line. Not. So we purchased all Jenn air products during our kitchen remodel. We have had issues with dishwasher and the fridge. They are now 8 years old and we have been having issues with the fridge not keeping cool. Replace compressor, evaporator and seal system. To no avail. Service people here 8 times and still not keeping cold. We were told by a technician that the life span for appliances is now 7 years. So If you plan on buying new appliances I would go with the not so expensive line not going to last anyway. Called manufacturer and really they were no help.

Purchased a Jenn-Air Dual Fuel Pro Range installed in March 2020 and are extremely dissatisfied. Multiple service calls in the first 90 days, and multiple issues still not fixed. The service people take guesses at replacing different parts to see if the problem goes away. Even though we purchased an extended warranty, the retailer tells us to keep repairing or deal directly with Whirlpool, the manufacturer. Called Whirlpool at the advice of one of the service techs, but Whirlpool says there is nothing they can do and points back to the retailer. The product gives off propane odor and gas fumes, works erratically and is not safe to have in your home. STAY AWAY from this product.

I have repeatedly asked for use and care manuals for my Jenn-Air appliances. The double oven is especially difficult and JennAir tells me I can look anything up online with my model and serial numbers. Hardly convenient when you are trying to figure out the conversion tables or how to properly work the probe. Their next suggestion was that I print out all of the manual off the internet and staple them together. I was on hold for more than 15 minutes. I’m getting a better results from the dealer that sold it to us, Mountain HighAppliance.

Storage racks and overall arrangement optimizes the available washing space without compromising upon the quality of wash. Almost trouble free service for 15 years. Noise level could be improved. Door locks can be improved. Front operating pane is very user friendly. Price is an important factor and some economical substitutes should be developed.

Gas range sucks and Jenn Air support sucks. Spent $20,000 on all my appliances and all of them have had issues just after warranty expires. Jenn air sent out technicians that don’t find out the problem and jenn air higher ups don’t support their own product. Will never buy or recommend jenn air to anyone again.

This is the worst stove and oven I have ever had and I'm 70. The self cleaning is a joke, and to clean the top, it is a major chore. It spots easily. The oven is NEVER clean after cleaning. It doesn't heat up well, and is a total sham.

I purchased a brand new home with all Jenn-Air appliances, they are terrible, dishwasher pretty much never worked, issues with our stove-top, double wall confection oven wasn't heating from the beginning, they replaced it and not even 4 years later error codes and guess what not working. The prices of their appliances are not worth it.

We have a professional Jenn-Air 48" range, model PRG4810LP. I estimate the range is 11 years old since house was built in 2008. We moved in 2012. Ever since then the range has given us problems. The first problems were with the stove burners. Some had melted slightly and didnt operate properly. It was a nightmare to work on. The repair company spent at least 15 labor hours on it. The technician says this is the worst range to perform repair work on. We continued to have sporadic problems for the following years with the burners. Now for the reason I will never buy Jenn-air and I caution everyone that is thinking of buying a Jenn-air.

We paid $2,000.00 for our Jenn-Air 30” Electric Downdraft Convection Range only to have continual problems with the electric keypad. While the part was covered under warranty, we were on the hook for the nearly $200 repair. We've wasted too much money by going with Jenn-Air. It's hard to imagine recommending them ever in the future.

I bought 4 appliance Oct. 2018 and still under warranty, but for shocking surprise all of them has problems and I have to call customer service more than one time for each appliance. I thought when I paid for top brand name company I will receive great appliance but I'm very very disappointed and not recommend Jenn-Air to anyone.

A few years ago, purchased a new Jenn-Air freestanding white gas range w/ convection oven JGR8875RDW. While under warranty the control circuit board was replaced 3 times, and currently only partially functions. Near the end of warranty we used the convection oven function for the first time. It tripped the kitchen circuit breaker within a minute, would not work without tripping the breaker. Factory authorized repair man said he fixed it, but the same results the third time we used the convection feature. Even though the kitchen circuit breaker was also replaced, we cannot use the convection feature.

I have hardly used my JennAir oven with this AquaLift Cleaning. I followed directions to clean after 6 mos of light use. Absolutely nothing got clean! The walls of the oven and the glass door are horrible! Today 8 mos into use I cleaned not once but twice according to instructions. I have NEVER had to scrub any oven this hard and for this long - all day - EVER in my 40 years of using ovens. For JennAir this is inexcusable. I am so disappointed and frustrated that I cannot get my oven clean. Mr. Clean eraser doesn't even help! I would give anything to be able to send this oven back to JennAir!

I do NOT recommend Jennair. 7 repair visits; 7 days off work to accommodate and still, 3 months later; a fridge that freezes food. I was delivered a fridge in July and it had 3 major issues. The repairman had to replace the damper; fix the leaking water and leaking freezer. This helped but not the cycling of freezing food in my fridge. Visit 3 and 4; said all was fine and still I had frozen food on a daily basis. The next service was to be a senior repair man and he visited 3 times; replacing the thermostat twice. The first time it turned the fridge off and the second resumed the same problem.

We chose Jenn-Air appliances for our kitchen remodel 3 years ago. My husband pulled a plate down from the cabinet next to our Jenn-Air Canopy Wall Hood, and nicked the side of the tempered glass hood front. This shattered the whole front glass face plate. Guess what, there is no replacement part. We had to make a homeowner's insurance claim to replace our brand new $2k hood. Jenn-Air continues to design their wall hoods with the same front panel glass, which is a defective design. Their customer service was really poor when we tried to troubleshoot this problem. Buyer beware!

Can I give less than 1 star? Our range had a GAS LEAK after 1 year. Jenn-air not only took 2 months to fix something they said would be fixed in 2 weeks, sent a completely a competent service worker. He didn’t even touch the stove when he arrived only to realize when he came back after 3 weeks (when he said he’d be 1 week... no worries, he forgot to order a part - sarcasm). He goes to install the parts, asks me for one of MY towels to protect the floor as he pulls out the stove. lol. And realizes he does FIT behind the stove. Says. "‘Ma’am, I don’t know who did your gas line but, the line is too small, I can’t fit behind the stove”. Now it’s been a month without a stove since it leaks gas, it’s completely disconnected. He says he’ll have to come back with someone who can fit. A Union Gas certified gas worker, hooked our stove up, and are you kidding me?

I have a Jenn-Air dishwasher JBS1100AWS and both racks are so broken up that it is hard to put many dishes in either. The replacements are approximately $245 each. At that price I might as well buy a new dishwasher. I have a complete set of Jenn-Air appliances that match. Not worth the cost for supposedly high-end appliances. Have had issues with each of them. You can get higher quality products at a lower cost than Jenn-Air.

I purchased a combo microwave/convection-oven in 2016. I really like this unit. It had a typical one-year warranty but near the end of that time Jenn-Air sent me an offer to take out a 3-year extended warranty for repairs [perhaps they also offered replace, I don't remember] which was a very reasonable price. Because it was reasonable, even tho I hadn't had any problems, I purchased it. In 2018 it began to show an error message and shut off. I called the warranty number and got great service.

We placed an order for a JennAir microwave oven at the beginning of June 2019. We were given a tentative date of June 25th for installation. That was not honored. When we contacted customer service, we were told the product would be received and installed on July 8th. When July 8th came and went, JennAir now states that the tentative date is August 2nd and that could change. How, JennAir has taken full payment for the product already. When taking the payment, they had no uncertainty about roll-out of device. Almost 2 months after paying in full, we do not have the unit and we are held hostage as the cabinet had been cut based on this model's specifications. JennAir's representative Kelly ** has not only been unhelpful, but also made no attempt to understand the customer's situation or frustration.

Last year, I purchased a $4559.00 refrigerator from Jenn-Air. I went with Jenn-Air because I needed a counter depth refrigerator. During the first week, the ice maker froze and leaked all over our new wood floors. We called for service. The service representative said that this issue with the ice maker was a frequent problem and he undertook the suggested repair. Within 1 month it started leaking again. My husband and I shut off the icemaker and have not used it since. The only solution that Jenn Air offered was to continue to repair it. That means, however, that we need to keep the icemaker on and ALLOW it to leak on the floor. We have to allow that to happen numerous times before they will even consider a replacement. The customer service representative, Bridget, was rude and had an attitude. Please, there are a lot of other counter depth refrigerators out there. Stay away from Jenn-Air.

I bought this grill over 12 years ago. It came with a guarantee and whenever needed I send in a request for new burners, flame arrest plates, grates and starter. No questions asked and new parts received for free.

In 2004 we remodeled our kitchen. I was attracted to the bronze finish appliances from Jenn-Air. We bought a refrigerator and a dishwasher in the bronze finish. We bought a dual fuel downdraft range in black as it was not available in the color. 2109 - The Good- The refrigerator is great. Never a problem and it keeps a steady temperature. I test it occasionally with a thermometer and the digital readout of the appliance is equal to the analog thermostat. The ice-maker has worked well and the water dispenser, too. The Bad- The dishwasher pooped out in 2014. We replaced it with a black Bosch. OMGoodness - what a difference. The Bosch is a million times more quiet, it cleans faster and better and the configuration is so much more efficient.

We purchased a Jenn-Air 30-inch slide-in induction range in January 2019. We wanted the induction in order to have the quick response of a gas range. The induction cooktop works well. However, the oven is a serious disappointment. The cook temperature is at least 15 degrees too low. This is based not just on two different oven thermometers but also on a specialized 'point-and-shoot' temperature device that provides instant and highly accurate readings. These readings only confirm what is obvious when you try to bake something: foods take much too long to bake. Despite the manual's claim that the oven really does cook at the right temperature, that just is not so. The manual says that you can make an 'offset' to correct the temperature, but I don't know yet whether the temperature error is off by the same amount at different settings.

Our Jenn-Air stove/oven (#JJDRP548WP) is the worst $10,000 we EVER spent - crappy to cook on, terrible burners that are either too hot or low, they adjust cooking temperature only goes from nothing to scalding and in between settings are not precise and when adjusting, the heating element jumps higher (not gradually). Stovetop burners after 3 months are discolored / black enamel is already showing wear signs and the black is scraping off and the burner bars are warping. Oven doesn't bake at the right temperatures and bakes cookies unevenly, 1/2 cookies look ok the other half too done - You would think for $10,000 you could buy a high quality oven/burners - NOPE we should have kept our old stove, Thermador - it wasn't perfect but it cooked better than our new $10,000 Jenn-Air oven/stove/burners.

I purchased a Jenn-Air combo wall oven for $5400 and it was installed March 26. It immediately failed and I call Jenn-Air and told them that I was hosting a large Easter dinner and wanted to ensure repair ASAP. They said the earliest repair they could schedule would be April 4. I told them this was unacceptable and contacted the dealer that I purchased from (Hawkins & Sons) and they had men there the next day. They thought that there were 2 boards that may need to be replaced, since this was a common problem. Jenn-Air insisted on sending their own contracted service company (with a 1 star Yelp rating) to verify the diagnosis on 4/2. He agreed the boards needed replaced and said the parts would be in in about a week and they could schedule the repair ASAP.

I bought my Jenn-Air over twenty years ago and LOVE it. It has held up very well, easy to clean, and I can also grill on it. I am still using the original burners that came with the range. So far I've have not had to replace the first part.

This oven worked great for about 4 years then repair after repair. It's now 13 years old and the repair bulletin from Jenn-Air says I need new oven sensors and the main controller needs to be replaced. I called customer service and they said it was getting old and the words "end of life" was used. She said parts may not be available. Jenn-Air offered no help! I will never buy Jenn-Air again.

We have a stove and microwave wall unit and have owned it for 3 years and I would say every other month something is going wrong with it - we’ve had it serviced perpetually and the motherboard even replaced. Just today I walked by it and the console read “this product is experiencing a problem and can no longer be used at this time”, and we haven’t even used it today. I have a feeling they push upgrades out and it throws off all the schematics. Regardless, I simply will never own another Jenn-Air.

We have a commercial stove, and the valve that controls the oven flame has gone bad. No one can find a replacement valve, so I contacted Jenn-air directly. Their only response is that that valve is no longer available, and they, "are sorry." I guess they are fine with my hauling the several thousand dollar stove to the scrap metal yard, and wait for me to show up at one of their stores and buy another entire stove (absolutely not going to happen). Bottom line: They do not support replacement parts!

My Jenn-Air downdraft cooktop is a black glass version and I have found the quality control to be a real issue. After only 11 months one glass burner began to show white dots below the surface. Since it is below the surface, no amount of cleaning, buffing or any other type of effort resolved the issue. Jenn-Air sent a technician out and he verified that the problem was below the surface and, therefore, not the result of misuse. Unfortunately, Jenn-Air refused to replace the unit and eventually wrote it off as a cosmetic issue. As a result, I would look elsewhere for a cooktop.

I purchased the higher end Jenn-Air for my new remodeled kitchen. I spent the money to get quality. The downdraft range can hardly suck a sparrow's feather, its knobs all broke with the first 2 years. The refrigerator in-door ice maker never worked right from day one and the dishwasher is worthless. We had a temporary DW for 1 year prior to remodel and bought a cheap $300 one knowing we would throw it out when we remodeled and that honestly worked way better in 6. I’m a contractor. I would NEVER RECOMMEND Jenn-Air. There is only my wife and I so it has never had heavy use. Service department, don’t even waste your time on hold to end up with useless help.

Our 27" wall oven, installed in July of 2018, has had the computer board replaced twice and now needs a new blower. We use this oven about once every 2 weeks. We are very disappointed in the performance of this oven and the poor quality of parts. For a marketed "luxury" brand with a hefty price tag, it has been big problem. I would never buy Jenn-Air again.

Ordered new Jenn-Air fridge in Feb of 2018 for our kitchen reno. Completion date of construction was first week of July, so we thought that was ample time. Found out in April the fridge was going to be backordered until end of July. Not a big deal we thought. Well it is now the end of October and still no sign of it. Apparently issues with production of new compressors in Germany. They have had our money since May. Looking to buy a different fridge now but difficult as kitchen cabinets were custom designed around the one we ordered. NOT IMPRESSED.

We purchased a Jenn-Air Downdraft range for our previous home and had over 10 years of exceptional service from the unit. We purchased a new home and relocated 5 years ago, remodeled the kitchen and purchased Jenn-Air appliances for the home. The range has been a complete and utter JOKE. We've had problems with the range elements constantly beginning the second year. Fixed one and had another go out within two months. After about a year we have lost use of another element and it's going to be another expense to repair it. I don't know what's happened to Jenn-Air, but we truly regret this purchase. Please shop around and investigate before you spend this type of money for a range. Jenn-Air is not worth it.

We purchased a new home with a Jenn Air appliance package - Oven, Refrigerator, and dishwasher. Within the first six months we have had issues with the fridge, freezer, and oven. We have been without use of our oven for over a month. The hassle this has caused my family has been enormous. No ability to cook a meal. Jenn Air's response was to extend the warranty for a year. I would stay far away from Jenn Air. Not reliable, awful customer service.

I moved into my brand new house the end of July. Because I was building, I had to make my appliance selections back in March. Two weeks before closing (end of July), I was told there was a 3-4 week back order so naturally I anticipated to receive my new refrigerator by the beginning of September at the latest. Well, it is mid-October and I am still waiting and no details as to the status of the back order and why. This is ridiculously a long time to wait on a product that you spend $4700 on and no communication or explanation for the reason of the back order! I’m typically a very patient person and don’t like to be a squeaky wheel but my patience is being tested and l think I’m overdue to squeak!!

42” Jenn-Air refrigerator loved the unit until year 9 and I understand things breaks and need repair but after over $1,000.00 in repairs and additional warranty the refrigerator is in not fixable. Today after a year of repeated repair visits 7-8 we took the refrigerator to the scrap yard. It was worth $14.00 and change. Whirlpool sent us $1,200.00 since they deemed the unit not fixable due to a circuit board being manufactured discontinued. The cost to replace is around $9.000.00 plus tax/installation and the old custom wood door will not fit the new units. We really expected the unit to last longer and knew there would be repairs at some point to keep it going and had no issues with spending 2-3k but Whirlpool does not make or can they find parts. What good is a 12 year sealed unit warranty when a circuit board takes the whole thing down. This is the kind of thing that is filling our landfills.

I spent more money on Jenn-Air with hopes they would be better quality. I bought a 42" built in stove. No issues. Microwave with drawer that comes out. No issues. Induction/convection range that has had a couple issues. Sensor was shot. Very strong melted plastic/wire smell all of a sudden, 5 months in when I used the stove. Beverage centre has had a drawer part on order for 6 months but Jenn-Air or their service tech has been absent. Still waiting, after multiple follow ups. Since the drawer is out of alignment it rubbed on the seal, breaking it too. I am not impressed overall with Jenn-Air on many levels. I wouldn't buy Jenn-Air again.

Went to Expressions Home Gallery in Irvine CA and ordered a full kitchen and paid for it upfront. I was told the refrigerator was "not in yet". 11 months later still nothing. NOT HAPPY! I called and called and just got the runaround. Now Jenn-Air says that they don't even have it made. Why would offer a item for sale that you don't have made and can't deliver. Seems a little fishy to me. Then I got a call from a Jenn-Air rep who just gave me the same talk and offered a "gift card" for my troubles and well, that never happened. It would of been nice to know this info beforehand then I could of gone somewhere else... THANKS JENN-AIR. You put me in a bad place. GREAT CUSTOMER SERVICE! What a joke.

We have a refrigerator, 36" professional gas range and dishwasher from Jenn-Air. The dishwasher has been the worst. I paid $1200 and have spent $900 in repairs over the 5 years that we've owned it. It now takes several tries before it starts. We had the repair guys out again and now they're saying another board and another $500 is required to repair it. That won't happen. As much as I want all my appliances to match I will not sink another dollar into this piece of junk and I will never buy a Jenn-Air appliance again. STAY AWAY FROM JENN-AIR!

We did a very large remodel of our kitchen and I wanted to "splurge" for nice appliances. I bought all Jenn-Air products. Within 3 months, refrigerator started have issues. Repairman out 7 times. 7 times of taking off work! Then cooktop started having issues. They repaired it. Dishwasher the same, was repaired. It is a little over a year (In March) and we have a new refrigerator, repaired the dishwasher, cooktop, twice, and now the microwave works part time. (Repairman coming Monday.) Needless to say, not a fan! The only thing I haven't had trouble with are the double ovens, but the oven light does come on at night randomly, so who knows.

Hey, Jenn-Air, guess what? STOVES GET HOT. News flash here. Why in the hell they would design a stove that, when in use, burns out the electronic controls in the front panel? I am on panel #3 and now guess what, they do not make the part anymore. I now have to buy a new stove if I want to use my oven. Thanks Jenn-Air for doing your homework and coming up with such a good well thought out design. I will NEVER buy from you again. So much for "high end" appliances.

I'm using my second Jenn-Air cookstove. Based upon other reviews I guess I'm fortunate. I changed from electric to gas in '12. Frankly I like my stove and the service, however, my complaint is with the gas burners: I have four when I replace the grill with burners; only one, the right rear works the way I like. The others simply "rage", they don't go low enough... I just don't understand why all of the burners don't adjust the way the owner wants? I like everything about the stove other than this... but I can't really use burners that act like this!

October 2013, my husband built a new house and bought Jenn-Air Kitchen Appliances from PC Richards worth $11,600... after 2 years our refrigerator started leaking water and ruins my hardwood floors. A year and a half later, our microwave broke down for some reason and now my dishwasher is not functioning! We were under the impression that buying a high end appliances would give us better if not best quality and would last at least 10 years, it's very disappointing that after 4 1/2 years my kitchen would be looking like an appliance store carrying different brands of appliances because Jenn-Air does not live up to its quality of product they are supposed to deliver to customers. What a waste of money!!!

After 2 years the ice maker just stopped working. Repair man came out, according to diagnostics reported to fix a part that was done. Still no ice. After many calls to Jenn-Air they said sorry. You will have to take apart the ice maker and one by one check all the boards. Oh and by the way that probably was the cause of the parts you replaced. So repair bill close to $500. Really?

When we remodeled our kitchen in mid 2014 we chose Jenn-Air stainless appliances for the microwave (JMV8208WS-0) and the gas range. Our choice was based on the perception of quality. Since early on we have had nothing but problems with both. The range oven door does not appear to close tightly allowing heat to escape, no matter what I have tried there is no adjustment available. Now the microwave front cover is falling off due to broken plastic tabs. In addition the microwave has never really performed; it takes at least 60 seconds to reheat a cup of coffee. I will definitely never purchase a Jenn-Air appliance in the future!

Jenn-Air has a company AIG that they "back" according to the paperwork they send for extended warranty with the letterhead of Jenn-Air. I purchased their warranty back in 7/15 for my gas stove I purchased in 2014 at a cost of $35.02. I called them 2 1/2 months ago to have a repair done on the stove and after several calls with being put on hold and transferred to other numbers they informed me they do not have a service person in our area and that they would purchase back my stove for $1700.00 (cost new around $2500.00). I told them no that I needed my stove fixed.

My wife and I made the mistake of putting high end Jenn-Air products in our newly remodeled kitchen. When I say this garbage is bad, I mean it sucks. We purchased a double oven, dishwasher, refrigerator and built in microwave. We have had problems with all of the appliances except the microwave. There are only two things worse than Jenn-Air products... Jenn-Air service and Albo Appliance. Both companies are nothing but scum. Do not buy Jenn-Air appliances and whatever you do, do not shop at Albo.

The developer of my apt placed all the kitchen appliances made by Jenn-Air, top of line. The dishwasher ruined the furniture, the microwave oven lacks power and highly inconsistent performance, the stove range's controls have a mind on their own. Slick design - very poor quality.

I purchased a combination microwave/wall oven when I moved into my new condo (2013). It was faulty and after having many parts replaced, Jenn-Air agreed to replace the whole thing. That was done in July of 2017. Now I am having trouble with this new one. The microwave stopped working suddenly and I had a screen message saying it could no longer be used! This is a similar problem to the one I had before. I am ready to tear my hair out as I am having a Christmas dinner party at my home for 40 people in 1 week and they cannot get a serviceman here until 2 days before. I am sure it will need a part to be replaced and the likelihood of it being fixed is not good. DO NOT BUY JENN-AIR!!! It is basically Whirlpool but for a lot more money (the servicemen who dealt with my last oven said as much). It is just a piece of junk. Any $100 microwave will perform better. It doesn't even pop popcorn properly!!!

We remodeled 2 years ago and put Jenn-Air in our kitchen. This is our 5th home and first time using Jenn-Air. Since that time we have systematically had breakdown after breakdown and repair techs in and out. The hours of missed work and waiting is insane. I am currently awaiting the 3rd attempt for the company to send the correct freezer door to replace the useless one that has been in my kitchen for almost 4 months. It took 7 months and 3 cooktops for these geniuses to figure out that they hadn't installed the correct conversion piece for propane gas (when my husband and I knew that's what it was all along and kept insisting!!!).

We installed a new Jenn-Air downdraft range model JGS99000DS02 for our new home. From the beginning had some issues. Called the service dept, and some repair but nothing permanent. As being so busy despite my wife complaint keep postponing the issue till couple of months ago. Since then we have had two servicer company look at the issue and made the list for replacement parts. In both cases, they can not find the parts. It is amazing the parts are under the five years warranty and now are not manufactured anymore. How that could be.

Jen-Air Built in Gas Range - This range is hard to clean, with heavy grates that all need to be removed to clean the top. It is not an easy flat surface. The inside oven requires you to get on the floor and try to get inside to clean. It is impossible to clean the back. The top scratches easily and gas controls on top are easily turned on when bumped or just wiping the surface. Dangerous! Installation expenses. I replaced a Thermador gas range and oven and wish I hadn’t.

We built a new custom home in 2013 and decided on upgraded Jenn Air appliances. This was a huge mistake. Every piece has broke except our cook top. Microwave doesn’t spin, freezer doesn’t seal, dishwasher doesn’t run at all now, and fridge interior plastic parts are falling apart. All of this started 12-14 months after moving in and has gotten to the point where they are almost worth replacing now. I haven’t been able to even get 3 full years out of all but one appliance. When we called them which was 13 months after moving in they basically told us, "Too ** bad you’re out of warranty." Save yourself the headache and don’t purchase their product!!

I have been without a dishwasher (model number JDB8700AWP3) for 6 wks now. I paid an extra $1400 plus for extended warranty coverage. Apparently the circuit panel is on back order as they did not make enough and are having many problems with these. They should replace my dishwasher! I have 4 children one of which has cystic fibrosis and is currently eating on paper plates and plastic ware. I'm so over this! This is an overpriced dishwasher that has ruined my cabinet the steam is so hot! So upset!!!

5 months before I replaced all my kitchen equipment. I've chosen JennAir as brand name. The look of the equipment were really good. First 3 months, we were out of home for a long trip. When we start to use the equipment the problems also start to appear. I had 3 problems out of 5 appliances. The front panel of the wall oven replaced since it was not working properly.

I had a Jenn-Air stove that broke down. The electrical control panel stopped working, so the entire stove stopped working, because of improper heat control in the stove itself. The way Jenn-Air stoves from the 2000 to 2015 (I believe) were designed was flawed in that there was insufficient insulation to prevent heat from going from the oven to the panel. The influx of heat into the control panel caused them to overheat and cease working.

I just replaced my old Jenn-Air downdraft slide in for a new one. I love some of the new features and miss some of the old ones. I used to have two timers, this has one. The old one have me a one minute warning, and then three tones until I responded. This wimpy timer gives no warning, and then one tone every minute. Useless in my mind. This is not a true slide in, and I was shocked to find I needed to do some major cutting on my granite counter top, and that was after they told me it would fit. The stove top knobs are on the top, I prefer them on the front. The knobs are round, and very slippery. That are difficult to grab and turn. I like the element top as now my large skillets sit directly on the glass, and not on the edge of the cartridges. I also like the fact the oven vents from the back, and not from the downdraft grate in the middle. The finish on my previous oven melted from the constant heat from this grate.

I remodeled my home after hurricane Sandy. I purchased the pro model kitchen appliances for my kitchen. I am disgusted with the quality of these top priced pieces of junk. The refrigerator has leaked out the bottom from day one. I have spent over $1000 and 4 people have tried to fix it. Ice forms under the basket in the freezer and it continuously leaks. The dishwasher does not clean. The interior baskets and parts are made of a plastic that breaks quickly.

I purchased my Jenn-Air, stove, cooktop and warming drawer first of October. As I am sure everyone who does construction is aware, it did not go as planned. We did not get our appliances in until the end of March. I submitted the rebate without the serial numbers just so they would know it would be a while. When I went to submit for my rebate they told me it was too late. How crooked of them to put a time frame on a rebate when they know full well construction NEVER goes as planned. And no one would wait two weeks before to order their appliances. WE WILL NEVER PURCHASE ANYTHING FROM THEM AGAIN!!! They just showed us what kind of company they are and we believe them!

I remodeled my kitchen 12 years ago and purchased all new Jenn-Air Pro-Style Appliances -- range, hood, dishwasher, refrigerator, wall oven, microwave, and warming drawer. Within the first year, all but one appliance required a service call but they were all covered under the one year warranty. At 10 years, the refrigerator was deemed non-repairable (compressor failed) so I had to get a new one costing a few thousand dollars. At 11 years, the oven igniter required replacement. At 12 years, the dishwasher required $300 in repairs for the service call, cables, and door hinges. At 12 years, one burner valve failed on the gas range. The problem is that parts were discontinued and cannot be located anywhere and since the burner is leaking gas, the range has to be replaced.

We have a Jenn-Air double oven, fridge, and dishwasher... All of which have had multiple problems since we purchased them. Thankfully we purchased the extended warranties. The Fridge has been replaced, the oven circuit board has been replaced 3 times, and now the warranty company doesn't want to fix the oven. These appliances are the worst quality for the price I have ever seen!

I purchased a Jenn-Air refrigerator, range and steam oven in June of 2016. The total cost of these appliances was nearly 20-k. At the time of purchase Jenn-Air had a promotion which resulted in a $400 installation rebate. Due to slower than expected construction I had to push back delivery of the appliances. When I called my sales rep to explain this and ask about the rebate, she stated Jenn-Air had extended the promotion through 2016 therefore there would be no issue obtaining the rebate. Well I recently submitted the rebate and received a denial notice from Jenn-Air stating that the promotion I was eligible for expired at the end of June and all rebate forms had to be submitted by August.

If you like the look of these knobs and dealing with this extra effort at cleaning day-in and day-out, then by all means go get you a Jenn-Air. Within weeks of owning, these rings come unglued... really! And because of the grease that flies everywhere when you're really cooking, these will not stay glued. I owned a Jenn-Air Electric before and loved it. But, I can't stand these knobs on this range!

Jennair oven JDR8895AAS - Purchased dual fuel Jenn-air April 2007. Had purchased extended warranty - good thing I did. In 2009 had to have control circuit board replaced (over $500 for parts and service,) as apparently using self clean on high fries the circuit board (I found this out online, after the fact, as Jenn-air does NOT tell you this. Jenn-air customer service unacceptable - unhelpful, refused to answer direct questions with direct answers). In March 2010 no convection mode - 'serviceman' (again under extended warranty via some small contractor company) barely competent, and appeared to fix problem - not. August 2010 convection fan will not shut off - same company sent another gent, who fixed problem and told me previous serviceman was incompetent.

We purchased a kitchen suite when remodeling our kitchen in 2008. Never had a problem with any of our Jenn-Air appliances. We have an electric slide stove, French door refrigerator, dishwasher and over the range convection microwave. We are now building a new home and I just ordered all Jenn-Air Pro appliances. I don't understand all of the negative reviews. I have several friends with the Jenn-Air brand and they love their appliances.

We have a Jenn-Air fridge and a Jenn-Air microwave. We certainly would never have bought badly designed, low quality appliances like this - they came with the house. The fridge is huge on the outside and has almost no space on the inside. The left door has some idiotic flap so you can only close the double doors if you close the left door first. Of course the only reason to build something like this is to spite and annoy whoever is stupid enough to buy it.

We built our house 10 years ago and chose all Jenn-Air appliances. Very bad decision! The ice maker on the fridge has never worked. The oven door has fallen off twice. The door on the microwave has fallen off and can't be replaced so we have to buy a new one to the tune of $2,500. The dishwasher is the worst I've ever experienced. It burns the plastic parts and I've replaced them many times. The igniters on the cooktop has been replace twice and the knobs melt so I've replace them. I realize Jenn-Air will probably never see this or care but if I warn others not to purchase this product then maybe some good has come from this review.

I can hardly disagree with numerous complaints on this website. I have been told Whirlpool has purchased Jenn-Air, which may be a good thing unless Whirlpool assumes the same posture Jenn-Air has adopted regarding customer service or, rather, lack thereof. Without sounding redundant, after reading at least thirty consumer complaints, I will only say Jenn-Air has been a miserable failure in appliance quality, and apparently worse in customer service.

Our Jenn-Air range with dual fuel and downdraft has NEVER been right. We've replaced the glass control panel a few times and within a year, it still isn't right. Now I know why after reading most of the reviews here. It all makes sense. The glue in the wiring gets hot when the oven is on and melts the wires. Simple but for whatever reason, Jenn-Air will not take responsibility for this and keeps putting out those faulty wiring parts and ovens/ranges. Do not waste your $$$ on this product!!! I also would only give 0 stars if possible.

I spent almost 20,000 on my Jenn Air appliances for my dream kitchen. When the oven was being installed, the door broke. We called Jen Air to replace the door parts that had been compromised. This was the end of APRIL! The technician came to look/fix the oven and told us he had to order the parts and that they would be here in 2 weeks. No one called us back after 2 weeks. When my husband called, they said that the company sent the wrong parts and that they had to re-order the parts again.

I thought spending $2500 for a down draft 4 burner gas range and convection oven the quality would be built in. WRONG, one wouldn't believe the cheap materials used in the assembly of this unit. Stamped steel, steel screws that were rusted after 1 year which I wanted to replace with stainless but was warned it would void my warranty and a lot of I'm pretty sure is pot metal. Very difficult to thoroughly clean the burners since they also say not to remove them for this purpose. Bottom line Jenn-Air spring for some quality like you used to be known for. These images are of a stove that belongs to a friend which is out of warranty.

We have had to replace far too many parts on our Jenn-Air range. We have had to replace three burner knobs at a cost of $18.60 each, two heating elements and other parts. We will never buy another Jenn-Air product.

Like several others - we did a complete kitchen remodel (down to the studs) and thank goodness we only bought a Jenn-Air free-standing range (JGR 8875QDB). It was purchased 9-15-2004 and first went out 11-14-2005. Took many calls to get it fixed (and we had to pay for it). Then it was replaced AGAIN 1-31-2009. It has now gone out for the 3rd time. The knobs on the front are plastic and we only have 3 (replacement cost at $20). I rate this a 1-star because it wouldn't let me do zero stars. Our fridge is a 20+ yr old Whirlpool that has never given us any problems. Jenn-Air - never again and I tell EVERYONE that is considering your product this story and hope they learn from our experience.

Dec 29, 2010 (so actually only 5 years ago) I purchased an undercounter diswahser (JDB3600AWS) - $1200, a 30" 4 Burner cooktop (JGD3430WS) - $1700 and a Double Electric Oven (JJW2827WS) - $3600... At the time these were (and still are) considered higher end. All (3) components are now broken. The dishwasher lost some functions (no more 1-hour cycle, no China setting either) and now doesn't drain. What a pc. of **!

I had a Jenn-Air oven/stove top unit from the 1980's that is still being used at my friend's home. Not one problem. When I moved to my new house and built the kitchen, I purchased the 6 burner stove top. Thankfully that was the only Jenn-Air product I purchased. First and foremost they do not offer the 6 burner (3 inset units) in Stainless Steel. The polished black is horrible to keep clean. I even have housekeepers who are professionals at cleaning and they have a difficult time keeping it clean. The thing that really bothers me is that the red indicator light that shows when the burner is turned on, pretty well dissolves and so far has had to be replaced 4 times. I am getting ready to call the repairman again for yet another replacement. I should also explain that I rarely cook! I would estimate that I use that cook top twice a week at most.

Jenn-Air does not support its products!! This is my third Jenn-Air stove product and it will be my LAST! Jenn-Air does not provide any support. Unit does not have standard knobs as some of the burners are double burners. I pay over $2,000 for a gas downdraft drop in range with 4 different types of control knobs and they do not have the control knobs I need... What am I supposed to do, buy another range for $2,000 because I cannot buy $20 knobs? Maybe I'll buy a new range, but not from these folks. Also, model number is not in any of the written materials, which I kept. Customer service says the only way I can find the model number is to pull the range out from between the cabinets.... not easy to do when it's hooked up to a GAS LINE!! No model number anywhere else... very poor planning. I would rate a zero if I could! RECOMMEND YOU DO NOT PURCHASE FROM JENN-AIR.

2 and a half years ago, we purchased the highest end Jenn-Air kitchen Appliance for our new remodeled kitchen, that included fridge, wall oven convection, and microwave convection as well as a warming drawer and a dishwasher. So far we had at least 2 issues with each item, and we purchased the extended service plan as well... it seems that it only covers just electrical and mechanical issue just like the factory warranty.

The warranty for extended care is absolutely a ripoff and covers little if anything, that could go wrong. I needed a replacement rack for the dishwasher I have and was billed $300. This rack and its replacement is an overly complicated piece of trash. The rack fell apart and I ordered and paid for a new one. The spray was attached and needed a pro to unattach from the broken arm and reattached to the new rack, and the warranty refused to pay. For what this cost, totally, I would have been better off with a new machine, which, in the future will not be a Jenn-Air or similar product. They are a bad news outfit.

Jennair Stove JGS8850ADS - This is my third time replacing the control panel. I see it is now $235. I refuse to purchase it at that cost and think it may be better that I buy a new stove and NOT another Jenn-Air. I have been very disappointed about the performance. The burners need replacement. I am very frustrated. I have not used the oven in over 6 months.

Purchased the appliance package for a free hood and dishwasher. Natural gas stove has no simmer function - I'm not kidding - I have to double up my top grate to get the heat low enough. I've had my plumber out twice and it just can't be fixed. The refrigerator is even worse! The water that dispenses from the door does not come out of a cooling tank and is room temperature. I called the technical support line and they told me I need to use ice to cool the water down - how ridiculous is that? I had a cheaper GE profile in my last house that gave us 16 ounces of cold water every 30 minutes or so. The storage in the fridge is also subpar. Dishwasher takes FOREVER!!! Microwave continues making a loud noise even after the cooking has finished. I seriously despise my appliance package and will NEVER buy Jenn-Air again.

I read all the other reviews and would agree with the other reviewers, the Jenn-Air (Pro Style) appliances sucks. I brought my appliances in 2005 a 4 burner cooktop (gas), dishwasher, convection/microwave, and double oven. The microwave stop working in 2012, I called Jenn-Air who recommended a certified vendor to fix the microwave, the service company advised me not to get the microwave fix, because the BTU from the cooktop will burn the microwave motherboard out again and it will be a waste of funds. I could not move the microwave, because I have custom cabinets, which were designed based on my appliances' specification.

The ice maker on my 3-year old Jenn-Air (JFC 2290VEM7) french door, counter-depth refrigerator just shorted out. The module showed scorch marks at the heater pin. Of course, it's not covered under the warranty. I called customer service and their offer was to sell me a flat-rate one-year warranty for almost $400. Deplorable customer service and useless warranty, never buying Jenn-Air again.

Purchased Jenn-Air stove, dishwasher and refrigerator in 2009. Stoves controls went out within the first two years and now the broiler does not work. The dishwashers controls have now gone bad and can only get it to work on one setting. The wheels on the rack have all broken and the rack itself is now falling apart. The refrigerator is the only thing that has not had a problem. These were all Jenn-Air top of the line products. I would never purchase them again. A waste of money.

I called Jenn-air about two years ago when half of the control panel stopped working. Now the whole thing stopped working. Had it replaced with mass appliance because when I called Jenn-air two years ago and waited on hold for an hour and had no results with my question, "Was there a recall on the control panel that controls all operations to the stove?" And there was no recall or any thing that could be done. I've spoke with a couple of other consumers and they too are not happy with Jenn-air.

I purchased all new Jenn-Air appliances for my remodel. The cooktop has never worked from the start. Jenn-Air has sent a service company out 3 times and now the fourth to figure out the problem. I asked for the cooktop to be replaced or my money back but they refused. They said their policy was to fix it no matter how many service calls it takes. My first time purchasing Jenn-Air and it will be my last. What happened to customer satisfaction??

I have had a nice looking and very pricey Jenn-Air pro-style gas range for about 6 years now. The original plastic control touch-panel on the front (part number 5760M339-60, used on many similar ranges) failed after only a couple of years. Touchpad positions started going dead, then it just started beeping randomly failing to respond or reboot at all. I replaced it myself with a new unit ($250!!!) which included the whole stainless steel assembly for the front panel. Now THAT one has failed with the same symptoms as the first, and I've just ordered YET ANOTHER replacement unit.

My expensive 3 year old refrigerator needs a control panel. I have a warranty purchased from Jenn-Aire. They first stated that they would shut down the frig for a week, while taking out the control panel and repairing it. They would not provide a frig in the mean time. INSANE, no one repairs parts, they replace them and a week with no frig is horrible service. Then they said they'd refund the cost of the warranty because the repair would cost too much. Huh? This is idiocy. Then Wanda, who would not give her last name, stated that the refrigerator could not be repaired because the control panel, which actually fits Jenn-Aire, Maytag, and whirlpool models EAP3653270 and cross reference W10468943 was no longer available. I found it readily available by googling in less than 3 seconds. JENN-AIRE ARE THIEVES AND DISHONEST. THERE SHOULD BE A CLASS ACTION SUIT AGAINST THEM FOR THE RIP OFF WARRANTY.

My oven is 7 years old. I have only used self cleaning feature about 3-4 times. The touch panel burned out and had to be replaced. The part was almost 300 plus 150 for service call. If the oven has a self cleaning feature, then it shouldn't burn out the touch pad. I was told that sometimes the temperature gets too hot. They said unfortunately components may fail due to factors over which they have no control. I will never buy Jenn-Air again. That is not an answer. When I called to find out what to do, I was told no technician was available.

Purchased all Jenn-Air Appliances for a remodel at a cost of over $10,000.00!!! From the date of delivery and installation on December 24th, Christmas Eve, I have been extremely disappointed! I purchase the appliances with high expectations only to discover that on Christmas morning the over of the Dual Fuel downdraft range did not work. This is not what I was anticipating on Christmas day, and committed to hosting Dinner for 30! I had to cook at my neighbor's home and transport food back to my home, very nice to have wonderful neighbors that were out of town!

We bought all new Jenn-Air appliances in 2008. The fridge has been fine and the dishwasher alright but a little noisy and doesn't seem to pump all the water out, the range on the other hand not so much. The downdraft is useless, it sucks the heat from the burners so the heat's uneven and doesn't draw in any of the smoke. Our main problem is with the oven though, it will heat up to let's say 375 and beep to let you know it's up to temp which it is. The problem is that although the oven indicates it's holding steady at 375 the oven shuts itself off (this is great when you're hosting a dozen people for X-mad dinner and you find out the temp is down to 150 after a couple hours of cooking). I'd say this happens at least fifty percent of the time. We've had to reheat the oven up to four times to cook one pizza.

We renovated our entire kitchen and reduced the room right down to the wooden studs and I worked on that room for almost an entire year. We purchased all Jenn-Air matching appliances and the touch pad on the double convection is failing on some of the touch locations and the part is no longer manufacture but also not only is the part not manufactured, I am unable to find any appliance by any maker that will match the design of the remaining appliances. The dishwasher touch pad recently also died and the parts to fix this are available at a cost of over $300.

Bought a stainless steel outdoor grill partly due to the Jenn-Air "lifetime warranty" on stainless steel parts. The bowl assembly rusted within a few years and fell apart. When calling to get the warrantied part, I was told it is no longer made so there was nothing they could do. Jenn-Air rep stated even if it was available, it would be too expensive to ship. I didn't realize their lifetime warranty was valid only if it didn't cause any inconvenience to Jenn-Air. Their warranty states repair or replace at Jenn-Air's discretion. I discussed with the rep that if the part is no longer made then they needed to repair or replace the grill to honor the warranty. They declined. I offered to have the part fabricated by a local shop, again they declined.

I picked this Stainless Steel Grill out and it was paid for my family as a gift because my Long-used Sears Kenmore Gas Grill was just plain worn out. I was sold by the stainless steel construction, the Jenn-Air name, and the Lifetime Warranty. After I got it, I was worried when I read about the poor after purchase service, and lack of spare parts inventory by NexGrill, the actual manufacturer of the grill.

My ice maker has not been working and I have had to have the Jenn-Air repairman come to my house 4 times to repair the problem and I have just called again for him to do the same thing. Thank god I purchased the extended warranty. The people at Jenn-Air are very nice but could care less about my inconvenience. My refrigerator is only two years old and I paid close to 2000 dollars. I was expecting top quality of the product but did not receive it.

Purchased a new kitchens-worth of JennAir appliances (range, microwave, refrigerator, and dishwasher) expecting a premium level of quality. The dishwasher didn't work from installation. The problem, diagnosed by a Whirlpool authorized service technician today, was a dead motor. Bad enough in this era of quality that they ship non-functional products, but the real issue was the ridiculous dialog with their customer service people. Instead of owning up to their warranty, Customer Service diagnosed the problem (over the phone) as low water pressure. My $25 to Home Depot to build a 3/8" water pressure gauge showed that not to be the problem. Nothing like standing behind your products.

For anyone reading this - don't waste your money with Jenn-Air. Just purchased a whole kitchen's worth of appliances and pretty much everything is a problem. The fridge doors don't close properly and are uneven (moisture and frost - having to get that repaired), the dishwasher smells and all they tell me to do is that it has to be cleaned with a special product monthly (in 44 years I never had to do that for a dishwasher that is used maybe once/week), the microwave won't pop popcorn (and the response was "put it on a plate" - yeah, doesn't work - they don't care), range top scratched - but warranty on scratches is only 30 days, and the range was installed before my kitchen was done and I was unable to use it, so by the time I cooked it was post-30 days and it scratched right away.

We purchased a Jenn Air stove, gas cooktop with electric oven. I loved the gas cooktop but the oven has not worked properly since we had it installed. Thankfully we had purchased the extended warranty on the stove. The repairman was here five to six times in the first three years. The oven was not working properly and so the sensor was replaced time and time again. We were so frustrated that we contacted the seller and wanted to get a new stove. He wrote to Jenn Air outlining our frustration. Jenn Air came back to us asking us to let them fix it once more. We agreed. The final "fix" did not work and to top it off we have not been able to contact the Jenn Air rep. Replacing the stove with a Bosch cooktop and wall ovens.

My Jenn-Air grill is about 14 years old and still looks and works great. I ordered replacement components and rec'd in 2010. I reordered in May 2015 and got 1/2 the order and told 4 month wait for the rest. Rec'd new email saying they still don't have parts and if I don't respond in 14 days they assume I don't want them and will cancel the order?? Also said federal regulations do not allow them to hold orders??? Strange email. Replied that I can wait for the order.

Dishwasher - the rack never stays on the track. I can't tell you how many dishes have been chipped because of the rack running off the track and slamming the dishes together. Double ovens - after 5-6 hours of constant cooking or baking, I guess they overheat and both shut down completely. Cooktop - the cooktop is gas, but has an electric ignitor. If the burner gets wet, the ignitor starts clicking and will not stop when the burner is turned off. Ultimately, the breaker has to be shut off for a while before the clicking will stop. Awful. Just Awful.

Does not keep vegetables fresh. Just bought 3 weeks ago, I lost my fruits and vegetables after few days. Unacceptable for 7k. Just want to return it.

Jenn-Air dishwasher - The timer knob has broken and jenn air no longer has a replacement part.

My Jenn Air PRG4810LP range has 2 glaring defects. Both aluminum crowns on the 2 dual flame burners have melted and sagged right where one of two gas ports are located. My opinion: should have never made these from this cheaper low pressure cast aluminum pot metal... they simply can't handle the heat of the burner btu output. Notice the gas pouring out in the sagging melted spot. It will undoubtedly get worse with that heat pouring out. This range has less than 2 years of use as it's a summer home. I've never seen such shoddy quality for the burners, even on a $300 range, and this one costs $7,000 new. I also had 2 ignitor modules go bad, one within 6 months, and another after 6 years.

I put all Jenn-Air appliances in my kitchen when I built my new house. HUGE MISTAKE! I have seriously regretted that decision ever since. I have already replaced the dishwasher as it was a complete piece of junk. It was broken before I even did the first load and had to get repairman out to fix it. When it happened again a few months ago, I just decided to yank it out and put in a real DW (Bosch).

Purchase a Jenn Air Pro PRG4810NP Range. After several years, am moving to a new location which does not have natural gas available. I have contacted Jenn Air regarding converting the range to LP and have been told that it is not possible; the range is set up for one or the other. I asked what the differences are to determine if parts can be change to LP, after all, how does the factory set them up differently? I have not received a reply.

We bought all new appliances from Jenn-Air $10K worth. Fridge freeze all food no matter what the temp setting is at. Jenn-Air has covered repair cost, but refuses to replace the fridge. I was told the only way they will replace the fridge is, "if the part that is defect is no longer made and if the unit was still under factory warranty." Really?? What about the several hundred dollars wasted on frozen food????? I WILL NEVER BUY ANOTHER JENN-AIR PRODUCT EVER... BEWARE OF THE CUSTOMER SERVICE RUNAROUND. I'm selling all my new appliances on Craigslist.

I was boiling potatoes on the back burner of my Jenn-Air Gas Range. This burner is considered "high performance". During cooking, the range started to beep, so I went to check what was happening and there was an F1 error code on the display, but I didn't see anything wrong, so I looked a little closer and the steam from the potatoes had melted the corner of the display. I called my local distributor and they sent a service guy over to see if it could be fixed- $600 Canadian for the part and $300 for labour!!! I can't even fathom spending that! Now my oven won't work at all, just the burners, but what I don't understand is how this could happen? Why is there a high performance burner at the back if the display cannot take the heat? I don't feel like I did anything wrong, I boiled potatoes on the stove and I feel this repair should be covered.

Bought jenn air hoping for quality. Fridge is so noisy it wakes us at night. Ice /water dispenser broke after 1 year and replacement board is almost half the price of a new fridge. Oven heating element burned up in less than 1 year. Dishwasher needed new pump after less than 2 years. Now the microwave died.

I had a gas on glass cooktop installed in a newly constructed beach house. It looked amazing, and I absolutely loved the way it looked with the granite countertop. Four months later, May 2014, the glass cracked when using it. I called Jenn Air, and they set up an appointment for an appliance company to look at it. Sure enough, it had to be replaced. However, the replacement cooktop was cracked upon delivery. So, another had to be ordered, and that was now scheduled to arrive in July. Do you have any idea what it's like to make breakfast without a cooktop? You can't! It's impossible! At that point, I had been without a cooktop for two months.

We have an eight year old over sized Jenn Air gas range with six burner top, convection bake oven, that has never lived up to our expectations. At most, only two burners will work at a time. The broiler stopped working probably six years ago and the oven cooks very uneven with or without the convection bake on. Tonight, one of the two burners stopped working. I am furious that I purchased such a lousy product! There is no one in our area to work on this piece of crap on top of all of this. Do your homework people. Do not purchase a Jenn Air appliance of any kind. Hoping to find something affordable to replace this junk!!!

Just three weeks into our new construction house that come with "Top of the Line appliances" (!!!) and gas range control panel started failing when oven is hot (it actually failed in first day). We basically have no control over oven at 350°F. Panel doesn't accept any command and does what he wishes. So much for top quality product :( I called the retailer and waiting on service people to call. Just simply disappointed. Dishwasher and fridge are Jenn-Air too. Waiting for them to fail on me any day as the crappy material they used doesn't look sturdy enough to handle daily needs.

2 year old oven. Inside glass shattered within 10 minutes of starting self-clean function for very first time. Obvious from break pattern that it started from the outside edge of glass buried within the frame, not from user impact. Never seen anything like it even in 30-year old cheap ovens. Jenn-Air had replaced door fronts at time of installation because they had come dented, but only replaced outer faces, which has the outer glass piece, not the entire door which would have included the (supposedly) heat tolerant interior glass. Refused to repair for free. When we called service number it answered and forced you to engage in a vacation survey before you could proceed with call. Apparently that's the way their phone system works when business hours have ended. They can't just tell you they're closed. They have to squeeze a survey out of you so they can make money on your wasted phone call and time. Never seen anything like it. These are overpriced pieces of crap, DON'T BUY. Takes a half hour to Preheat to 400 degrees. All you get is a fancy name at a fancy price.

Facts: Model #: JDB3650AWY5. Age of unit: 1 yr & 1 mo. Paid: ~$1200. Parts covered for 60 mo, but labor not covered after 12 mo. Issue: dishwasher won't drain unless cancel is pressed twice, dishes always dirty after cleaning them. Scenario: spent most of the morning on the phone with more than one Jenn-Air representative. Even though the unit is out of warranty by less than a month, they won't cover the labor and it's going to cost me at least $200 more to get it fixed. So that averages out to more than $100 PER MONTH to do about 6 loads of dishes or $~17 PER LOAD not including soap or water... I can pay someone less to do them by hand. I paid A LOT more for this brand because I thought it would be built to last... WRONG! I will never EVER put in this brand again. And here's the kicker... Paid ~$ 4k for Jenn-Air double oven and when I use both ovens at the same time, it shuts down and I have to remove power at the electrical box to clear the issue... And that was what the Jenn-Air told me to do about that! It's an acceptable workaround I was told... This oven is only 1 yo too.

We replaced a satisfactory Jenn-Air coils cook top with a new one when we remodeled our kitchen. This top one is warped...and the fan vibrates horribly. The appliance place tells us that this is standard with Jenn-Air and Whirlpool would not be able to change anything about it.....$1600 for a cook top that isn't even level! It does heat up...the only reason it gets 2 stars.

Purchased Jenn-Air refrigerator, cook top and wall oven, and they all have malfunctioned. The side-by-side refrigerator anything on the left side freezes, and the ice machine leaks. The oven inaccurate cooking temps. The cook top ignition fails most of the time and have to play with it to light. They all are terrible. Unfortunately, can't afford to replace them or pay for diagnosis and repairs -- even if it were possible. NEVER, NEVER buy a Jenn-Air product.

I bought all Jenn-Air appliances when we build our house. We have had trouble with all of them, the double ovens, the cook top, and the refrigerator. I have contacted the customer service through e-mails and live online conversations. They are the worst customer service department I have ever talked to. Don't buy any of their appliances!!!

We bought a Jenn Air gas range with enamel coated cast iron grid and convection oven. We had it for 7 years and already has to replace the grid once. Some part of the enamel on the newly replaced grid already chipped after less than a week! We also have to replace the valve knobs twice already because they are cheap, plastic pieces that melt when you use the oven over 375F. So, the only way to protect the valve knobs is to take them off every time you use the oven!! How crazy is that! Because each plastic valve knob costs over $14 each to replace!! They are vastly overpriced and under engineered!! The oven seal is bad and the convection oven function was broken after 3 years of rare uses. We also have a Jenn Air dishwasher and the rubber sealing tapes are worn and the plastic baskets are all unusual amount of wear and tired looking! All in all, we will never buy any Jenn Air appliances ever again. We thought they have the quality of a premium brand because they were made by Maytag. But they are actually cheap junks that sell for premium prices!!

We replaced the existing 18 year old Jenn-Air electric 2 burner stove with grill with the gas burners and grill options. I waited one year to offer my comments. To date we have had no problems whatsoever. The installation was a snap with no complications. Since we had the venting...no problem. I love the grill feature. My husband is a diabetic so that makes my meal prep easy several days a week. However, if you are adverse to cleaning your grill at least 2 times a month this may not be your dream machine. I love the indoor grill. We are retired and do not even own a gas grill at this point. You do need to trim fat off steaks etc as even with the 20% increase in the down draft... fat means smoke and that translates to smoke alarms... after all you are grilling indoors!

NEVER BUY JENN-AIR! I bought all new Jenn-Air appliances. I spent over $6000 thinking they were good quality products - was I wrong. The microwave was the first to go. It looks brand new because we didn't get to use it very long. Then the fridge went and the service tech said it would cost more to fix than replace. The dishwasher has had issues since we first got it. The wheels fell off and we had to replace. The brackets have snapped off - such cheap plastic parts. The seal on the dishwasher also came off so water was leaking all over the floors.

Ordered new cooktop in May 2014. Came 4 weeks later, installed and was not flat on counter. At least a 1/8 gap up from counter top all 4 corners. Sent pictures to Jennair, said would send replacement. Wait 6 weeks for replacement without a cooktop as they removed old one and discarded. Next top as bad as first. How can these even get out of factory?? We are now on 4th replacement and none have been flat. Even had Benusa try it in their showroom, all were badly warped. Still fighting for our money back, it is now almost November. Our experience with jenn air has been a nightmare.

We renewed our kitchen 4 years ago and bought the oven/microwave combination for $6000 plus tax. Very expensive purchase for the unit. Two years ago the oven failed. Warranty just over. Cost us approx $ 300 for repair. This July the MW turntable failed. The small motor needed replaced. Wrong part sent - so another wait. Fixed Oct 1, pricy. One year manufactures warranty for a $6700 appliance is poor. Thinking one is "paying for Quality" is wrong. Quality is lacking. When the unit operates it is good even heating. Tonight the MW stopped but it reset itself. Now i wonder how long it will continue to operate properly. So disappointed.. Jenn-Air is riding on its reputation of 10 years ago. Don't throw money away. Look elsewhere. Thank you for the forum.

Very disgusted in Jenn-Air and their appliances!!!!!! Bought a double wall oven in 2011 while rebuilding our home after our home was flooded, always wanted a double oven so spent the 3,800.00 on my dream. Went with Jenn-Air because I thought it was top of the line. Installed in April 2012 when kitchen was finished and in June 2012 the oven shut down when using both ovens. After replacing the fan it still would not work so it was replaced with a new oven same model. Here we are 2 years later and SURPRISE same issue!!!!! Told today they want to pull the board and send away to fix it. I will be without an oven for up to 8 weeks!!!!!! NOT acceptable!!!! Why would 2 ovens have the same issue????? When I asked Jenn-Air if there was a recall or known issue with low fan speed I was told no. Find that hard to believe!!!! What kind of appliance only last 2 years???? Jenn-Air will not stand behind their products. DO NOT BUY JENN-AIR DOUBLE OVEN, it is CRAP!!!!! Maybe Jenn-Air will invite my family for Thanksgiving and Christmas dinner since I will not have an oven to make my family dinner.

We were going to replace our 18 yr old Kenmore downdraft range with a Jenn-Air because of needing an old part replaced, selling the house, etc... But after realizing that no one sells downdraft ranges (not cooktops) any longer except Jenn-air, we found in many reviews that Jenn-air's appliances including the ranges, are overall terrible products and probably made overseas. Bad customer service and poor quality. We're just going to fix the old Kenmore (which we never had a problem with over 18 years) and pay for an expensive part and try to figure out what to do down the road. Don't consider a down draft unless you're going with a cooktop and have a big kitchen to find more space for an oven, we don't. Not sure what we can do when this old oven needs replaced, but we sure don't want to spend $2000 for a poor quality appliance that should last 15 years at least!! America needs to get back to making its own products.

I will make it my mission to keep you from spending your hard-earned $ with this company. Spent 5K on a wall oven combo just to have the racks not fit properly. LONG story short, Jenn-air sent out THEIR repairman who said the unit needed to be replaced. Jenn-Air makes you MAIL A NOTE to management (cannot speak on phone???) to which (NO BIG SURPRISE), they don't respond to! Find another unit!!!

We spent $2500 for a Jenn-Air drop in range/oven with a glass cooktop. Within a week there were small scratches on the surface. Jenn-Air replaced the cooktop but told us we had to use different pots and pans. We spent $750 for new pots and pans. Within a week there were scuffs and scratches. Jenn-Air refused to replace the cooktop. They said the marks were from "abuse". We were told we can't slide pots and pans across the surface and not have anything with sugar drop on the cooktop. In other words, don't cook like most people cook. We wish we would have spent $400 for a cooktop that lasts.

My Jenn-Air electric cooktop and wall double ovens are over 25 years old. I have NEVER had any issues with either of the products until just a couple weeks ago. After 25 years the appliances are in great condition. But the wall ovens are beginning to lose accurate temperature and cooktop has a short in one of the eyes. I was searching for Jenn-Air to find replacements for both appliances and saw the Consumer Affairs page with all the negative consumer comments. I just wanted to let others know that the products made 25 years ago were top of the line and as I stated they have served me well for the past 25 years. I loved them so much, I was looking to replace with the same product. From the negative comments, the appliances made today may not be made as well but I cannot speak to that since mine are older models. I would only hope Jenn-Air will listen to the consumer and make any necessary changes so that the product will continue to speak well to its name.

I decided to "upgrade" my appliances that were 15 yrs old. I had NEVER had a service call on any of my previous appliances....then came along Jen Air...My double oven had to have the fan replaced one day before the one year anniversary. Then 6 months later my dishwasher soap dispenser broke and 1 month after that one, one of the igniters on the stove top had to be replaced. I also wish I would have read the reviews. I was so excited about getting new appliances that were state of the art. JUNK!!!! JUNK!!!..I could have replaced at least one of the appliances for the money I have put into service calls.....the refrigerator is now leaking.....1 yr and 10 months later. Do not buy a Jen air product. You will regret it.

This review could save you thousands of dollars. There was a Jenn-Air electric range already present when we bought our present home. It stopped working and the problem was with the control panel. Supposedly the company could not replace the control panel. Luckily, our home was still under a warranty and the range was replaced with a brand new Jenn-Air. LESS THAN TWO YEARS LATER - the control panel malfunctioned. This means one is unable to use the oven or broiler. The replacement control panel alone costs $400 (USD)! Now add in the cost of labor and you are looking at a sizable bill. When the new control panel malfunctions (and it will), we will definitely be replacing the range with one that does NOT have a computerized control panel - even if we have to buy it second-hand. I have heard of planned obsolescence but this is ridiculous!

We have owned this 36 inches glass cooktop since June 2013. The glass has shattered into pieces four times in past 15 months. Every time the glass breaks we have to wait for at least 2/3 weeks for the replacement to come in. This glass model is worthless. Customer service at Jenn-air is very poor to say the least. I will not recommend this product to anyone.

Bought a Jenn-air dual fuel slide in range and ultra quiet dishwasher. Wish I had read the reviews first. There are only 2 of us in the house, the wheels on the bottom rack of the dishwasher have broken 3 times since purchase in 2011. The soap dispenser broke after a month. We are out of their "generous" 1 year warranty and even though this is the same problem with the wheels. Fortunately I got someone on the phone that sent me a set of wheels for free, but guess what...they broke after 2 weeks. Very poor design, my dishes have toppled to the floor more than once. The range is impossible to clean the drip pans unless you take 1/2 the range apart, and even at that they do not clean up well. There is also only one burner that reduces to simmer, the rest are all medium heat. Would never buy their products again and will patiently wait for both to break down so I can purchase something else....expensive lesson! Customer service is way off the mark as well.

When my 8 y.o. Jenn Air Range needed repair, I called the 1-800 customer assistance line in the User Guide. They referred me to their factory authorized servicing agent where I waited on hold for 20 minutes, thinking they must be closed for the day, I hung up. The next day I called midday and sat on hold for another 50 minutes before an operator picked up. The next available appointment was more than a week away and not a bit convenient for anyone who works.

Jenn Air has replaced the problem microwave with a totally different model and as of today I am satisfied with the resolution. Customer service is slow, but the results are good. Thank you JennAir.

I find it hard to believe but we have suffered with this Jenn-air top of the line electric range for 10 years. Purchased because of its reputation, we could not believe how rotten it was. No oven temperature EVER matched the set temps. My wife gave up baking for years but attempted to return after we had the "motherboard" replaced. Just this evening we set temp at 315 only to find it went to 345. Resetting to 300 it immediately cooled to 275. Baking pastries/cakes is IMPOSSIBLE. The range is not much better. It is very difficult to set burner temps at anything like "medium" or "medium high". Takes forever to get to such temps and one is not sure that it will be stable. We are going to purchase a new range/oven tomorrow and have this piece of ** junked so no one else can be hurt by it.

I purchased several Jenn-Air appliances December 28th 2013 from Slyman Brothers. The salesman said if I bought them before the end of the year I would get $450.00 back in rebates. He said he would mail in the forms for me, which he did January 3, 2014. I purchased the appliances when I did just because of the rebate. The week of April 18 my contractor was ready to install the appliances so they contacted Slyman Brothers and had the appliances delivered to my home.

The Jenn-Air propane gas grill I purchased developed holes in the burner and it became dangerous to use within three to four months of my ownership. The warranty states the burner has a "LIFETIME GUARANTEE" (that was the part that sold me). When I called Jenn-Air for a replacement burner they refused to honor the warranty. My family and I no longer do business with Lowe’s or Jenn-Air! The warranty was not worth the paper it was written on.

Purchased a replacement knob for the switch. Original is plastic. When I pressed down on the replacement knob, I heard a snap and the post went down into the stove top. I went to the website of Jenn-Air and found the parts list. The part is not listed. I contacted via phone and talked to two different people and they could NOT help. We have had other issues with the cook top. Jenn-Air is horrible with their customer support. We will not purchase any more products made by them!

My Jenn-Air stove started dinging today. A message came up F1-8 and number to call. Called number. Only open Mon through Friday. Found code in instruction book. Requires new clock. Left word for our favorite repairman to call me to determine if safe to use stove until he comes to possibly repair. When we had our kitchen remodeled in 2001, we bought all Jenn-Air and Maytag appliances. We've replaced the dishwasher as it shorted out and sparks flew out, twice. Bought a Bosch. Replaced the Maytag refrigerator and bought a Samsung due to many problems. Have had two repairs on Jenn-air built-in microwave, and numerous service calls for Jenn-air Slide-in Downdraft stove. Replaced heating unit 3 times as the heating coil caught on fire. Fortunately, I was in the kitchen each time, have new touch pad replaced twice, have put over $2000 in repairs for Jenn-air Range. I normally would just buy a new range but new ranges are bigger and would have to tear out Corian Countertop and cabinets around the range.

My wife and I refurbished our kitchen, wanted a new range and other appliances. Had heard so much about how wonderful the downdraft Jenn-Air was. So we invested big bucks in their Model JDS9860BDS slide-in range. My wife and I are seniors, no kids at home, rarely used the oven. After three years, the touch pad microprocessor went out and we could not set the oven, or work any of the controls. We paid a recommended Appliance Repair Service $352.95 to repair the range. The repairman said it is a common problem with the stove, design defect, too much heat rising from the oven destroys the touch pad. Now three years later, we have the same problem. I suppose it will be over $400.00 to repair this time as we know, everything goes up.

We purchased all new Jenn-Air and Maytag appliances for our house when the house was built new in 2005. There has not been a single appliance in the group that was purchased that has been trouble free. The door handle on the dishwasher broke and fell off, the interior doors of in the fridge fell off, the Plastic bezel that directs air out of the range hood in the microwave fell off.

This is regarding the 30" JX3™ Gas Downdraft Cooktop JGD3430BS. I purchased this cooktop around 4 years ago. Within a couple years the finish was wearing off of the stainless steel. All the labels/markings that distinguish the heat level, which burner you are using, even the Jenn-Air name itself have either worn off or are starting to. They were nothing more than high priced decals that were applied to the surface. They should have been etched or applied in a permanent manner. I paid approximately $1,500 for this cooktop. When I brought it to Jenn-Air's attention (two years ago), they informed me that I would have no other choice than to buy a new stainless top. Terrible quality.

Approximately 4 years ago I purchased a Jenn-Air 30" Double Electric Oven. While the oven performs brilliant, I have run into a major problem with replacing the outer door glass. The glass and the outer door panel are all one unit. The problem seems to be that Jenn-Air had made very little if any replacement doors for my model. The oven model is JJW9830DDR17 and it is one of their upper price range models with an MSRP of around $3,400.00. The finish is an oiled rubbed bronze. While I understand that this color was probably a limited production I also found that the stainless steel door was also not available. I completely understand if an oven or other appliance was 10 years old or older or a lower cost model having problems finding parts, but in my case the oven is only 4 years old.

I purchased a new Jenn-Air in December, 2013. I discovered that only one burner on the cooktop had a temperature setting of Low. The other three burners only adjust to Medium, which is too hot for simmering sauces, caramelizing onions, etc. Jenn-Air responded that I should have had better consumer information before purchasing the stove. It never occurred to me to ask a question about burner temperatures, as I took it for granted that all burners would have a full temperature range. This is a very expensive stove, and it is not designed for anyone who cooks more than one thing at a time.

Called for repairs on a dripping water spigot in fridge. Technician was a nice, hard-working guy. After two hours, he thought he had fixed it and just gave it a last minute test. The thing was still dripping, so he said he had to order more parts. The rest has been tragicomedy. Nice, hard-working guy disappeared, and Jenn-Air keeps saying its computers are down. Weird.

On 1/13/14 I called Jenn-Air customer service because the downdraft switch on my stove, Model # JES9800CAS, had stopped working. The level of service was unsatisfactory. I escalated to the agent's supervisor, whose response (attached) was essentially your lack of knowledge of our products is your problem. Even more maddening, was the fact that the supervisor, in her response, displayed an advanced level of knowledge of the product. So, clearly the problem is not a lack of information, but an apparent unwillingness to share it with customers.

I am in the process of purchasing a new range. My former gas range was a Jenn-Air. The top has broken twice. I called the first time and you said I would have to pay for the new top which I did. The second top cracked shortly thereafter. I will NEVER purchase another one as the tops cost $500.00.

The clamp on the company installed water hose to the motor failed. The bulletin Jenn-Air issued in October 2012 about the part, and the kit they sent to repair companies, never reached the owners of this model so we never had a chance to replace it and avoid all of this damage. The clamp was replaced by a repair man their company sent from A&E Factory Repair since it was still under warranty. He took the faulty part with him. He did leave a cash register type receipt with the amount owed as zero since it was still in warranty. I have no idea if I threw it out since I had not found all of the damage or if I just misplaced it but whatever the reason I do not have it. Several times I have requested a copy from the company which was supposed to be mailed to me. I have not yet received it.

The first time I used the !8,000 BTU burner to boil water, the glass top shattered. It was replaced under warranty. After several years, the igniters began to fail and trip the circuit breaker. Now, having paid $129 to get service to show up I'm told it would cost $450 more to replace 3 igniters because the screws fastening them to the chassis had rusted from moisture and needed to be drilled out. It surprises me that Jenn-Air uses screws that rust in a product that should withstand occasional spills. Seems like a design defect.The repair man suggested that I use matches to ignite my high end cooktop. I emailed Jenn-Air. Their response - a form letter about how concerned they are about customer relations which included no hint of interest in my problem. I emailed back. No response.

I have a Jenn-Air slide-in range and have had more problems with this expensive stove. I have placed two computer boards, a sensor and now an F3 -1 code keeps coming up. I would never buy another Jenn-Air product again.

One of the motivations for purchasing over $20k worth of Jenn-Air appliances was a rebate to reimburse installation charges. I filled out the rebate form, provided proof of purchase, serial #s, and made absolutely sure I included the separate invoice for installation. I later received an automatically generated post card from Jenn-Air stating that my submission is invalid because it didn't include a receipt for installation charges. I called them to straighten the situation out and the customer service agent literally just kept repeating over and over and over that I need to submit the receipt. To make matters worse, I have 2 weeks to get it to them (via mail) and have it processed prior to rebate deadline. During the 2-week time frame we have weather, Christmas and New Years to deal with. What a scam. No wonder Jenn-Air has fallen out of favor in recent decades. Why run a marketing campaign to lure customers and then piss them off? Stupid, stupid, stupid.

In April 2007, I purchased a Jenn-Air Dual-Fuel Double Oven Range, Model JDR8895AAS. I had bought insurance for this oven from a local appliance repair business in 2007, and as of 8 Dec 2013 (6 years, 8 months of ownership), this product has required servicing 4 times?! First problem - control panel inoperable ('fried'); repairman stated it was due to my using the 'heavy' self cleaning mode - heat fried panel (but Jenn-Air does not advise customers of this). Repairman advised use no more than 'medium' cleaning cycle (I did so). Second problem - convection fan in lower oven won't shut off? Same repairman showed up, replaced fan - no idea why fan failed?

Bought a top of the line appliance, a fancy microwave oven and oven. Paid top dollar. It turned out to be junk. Had 3 service calls in the first year, then in the 14th month, it was the same thing again. For 2 months, their technicians came and left with no result. We haven't used our appliances for the last 2 months and Jenn-Air doesn't give a damn to their top clients. Word of advice - DO NOT BUY Jenn-Air junk, no matter how fancy it is. I will keep you all updated with my further updates in case they decide to fix their problems.

We bought a Jenn-Air slide in range in May of 2009. Since purchased, we've had the repairman work on it 5 times for the same part; an infinite switch. Each time I paid a service call of over $175. The last time, I called the Jenn-Air customer service and told them about the problem. He (Bryant), told me there's nothing they could do for me. I asked him who would be the next person to talk to. He refused to give me a name and told me he didn't have a phone number for me. Ridiculous!! A billion dollar company? Never again will I even think of purchasing this product line. I will keep trying. If anyone has any information that would help me, I would appreciate it.

We purchased a Jenn-Air Electric Range 9 years ago for $1200 and the clock never worked and now the touch pad does not work. If I want to bake something, it has to be at 100 degrees because the touch pad no longer works and CAN NOT BE REPLACED BECAUSE THE PART IS NOT AVAILABLE. What does that mean? What kind of a company makes an appliance but does not have the parts to replace when they die? From the reviews I have read, this is common with Jenn-Air. No part available which means I need to buy a new range if I am ever to cook again. Doesn't Maytag stand behind their products? All the customer service dept could tell us is that they were sorry! That is unacceptable! Be warned! I will never buy another Jenn-Air product.

I purchased a dishwasher, stove, and microwave in late September. The microwave was delivered damaged with both sides of the unit damaged. I refused to accept the delivery and it had to be replaced. The stove was acceptable when it was delivered. The dishwasher was delivered and had a leak. Jenn-Air, nor HHGregg, were willing to replace it. The technician indicates he "thinks he has it repaired". I am concerned about a leak damaging my wood floors. Jenn-Air refuses to discuss replacement of the "defective dishwasher". They are consistent from the initial contact all the way through their organization to President Jeff Fettig in that they hold the party line of "it has been repaired". They indicate they will not be responsible if a leak occurs and damages the wood floor.

We have to replace our oven microwave because it is now not repairable because parts are no longer made... This is an awful company that does business in a horrendous way.